2019 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 32. Are you a supervisor?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	33	50	5	9	3	83	12	1058
2019	Non-supervisor	46	40	5	7	2	86	9	4327
2017	Supervisor	31	50	5	11	4	81	14	976
2017	Non-supervisor	39	46	4	8	3	85	11	3657
2014	Supervisor	33	51	4	10	3	84	13	943
2014	Non-supervisor	42	43	4	8	3	85	11	3879
2011	Supervisor	40	48	3	6	2	88	8	822
2011	Non-supervisor	44	43	4	7	2	87	10	2766
2008	Supervisor	35	50	4	10	1	85	11	697
2008	Non-supervisor	37	47	4	8	3	84	11	2326

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	60	20	5	9	5	1	81	15	1055
2019	Non-supervisor	69	17	5	5	3	1	87	8	4323
2017	Supervisor	61	18	6	10	5	0	80	14	974
2017	Non-supervisor	68	18	4	6	3	1	87	9	3657
2014	Supervisor	60	21	4	9	5	0	81	15	943
2014	Non-supervisor	67	19	5	6	3	1	86	9	3877
2011	Supervisor	65	18	4	10	3	1	83	12	822
2011	Non-supervisor	68	15	5	7	3	1	85	10	2763
2008	Supervisor	61	19	5	11	3	0	81	14	696
2008	Non-supervisor	67	17	5	6	4	1	85	10	2324

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	39	38	7	11	5	77	16	1058
2019	Non-supervisor	48	33	7	8	4	81	12	4317
2017	Supervisor	39	37	8	11	5	76	16	971
2017	Non-supervisor	43	35	7	9	5	79	14	3656
2014	Supervisor	50	32	5	9	4	81	13	943
2014	Non-supervisor	46	35	6	8	4	81	12	3878
2011	Supervisor	51	31	7	7	4	83	11	821
2011	Non-supervisor	43	36	8	8	4	79	13	2762

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	28	42	12	14	4	0	69	18	1050
2019	Non-supervisor	33	39	11	11	5	0	73	17	4308
2018	Supervisor	25	52	9	12	3	0	77	14	898
2018	Non-supervisor	30	43	9	13	5	1	74	18	3329
2017	Supervisor	27	43	12	12	6	0	70	18	975
2017	Non-supervisor	30	38	11	14	7	0	69	21	3659
2014	Supervisor	31	42	10	14	4	0	73	18	943
2014	Non-supervisor	30	38	11	14	7	0	68	21	3876
2011	Supervisor	34	40	13	10	3	0	74	13	822
2011	Non-supervisor	31	40	10	12	6	1	71	18	2763
2008	Supervisor	23	45	14	12	6	1	68	18	698
2008	Non-supervisor	25	42	13	13	7	1	67	20	2329

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	49	35	8	6	1	84	7	1044
2019	Non-supervisor	48	34	9	6	3	82	9	4291
2017	Supervisor	48	37	7	6	2	85	8	973
2017	Non-supervisor	45	37	8	7	2	83	9	3640
2014	Supervisor	49	36	8	6	2	84	8	941
2014	Non-supervisor	44	37	9	7	3	82	9	3875

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	39	35	11	10	6	0	0	74	15	1059
2019	Non-supervisor	47	29	10	8	5	1	0	77	13	4320
2018	Supervisor	38	37	9	11	5	0	0	75	16	896
2018	Non-supervisor	45	30	12	7	5	0	1	76	12	3321
2017	Supervisor	40	35	10	10	6	0	1	75	15	975
2017	Non-supervisor	44	31	11	7	5	1	0	76	13	3648
2014	Supervisor	33	35	12	13	6	0	0	68	20	943
2014	Non-supervisor	41	33	12	7	5	1	1	75	12	3874
2011	Supervisor	36	40	9	9	4	0	0	77	14	821
2011	Non-supervisor	40	34	11	8	5	1	1	75	13	2764

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	43	43	7	4	2	86	7	1057
2019	Non-supervisor	41	37	11	7	5	77	12	4327
2018	Supervisor	43	43	8	5	1	85	7	893
2018	Non-supervisor	35	41	12	7	5	76	12	3308
2017	Supervisor	42	46	6	5	2	87	7	974
2017	Non-supervisor	35	44	10	7	4	78	11	3654
2014	Supervisor	39	44	6	8	2	84	10	942
2014	Non-supervisor	32	42	13	8	5	74	13	3877
2011	Supervisor	48	36	7	7	2	84	9	821
2011	Non-supervisor	35	38	11	8	7	74	15	2762
2008	Supervisor	45	39	7	6	3	84	9	693
2008	Non-supervisor	32	41	12	9	6	73	15	2302

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	32	40	14	10	4	0	72	14	1052
2019	Non-supervisor	32	35	14	11	7	0	68	17	4317
2018	Supervisor	30	41	13	11	5	0	71	16	894
2018	Non-supervisor	29	33	17	12	9	0	63	21	3312
2017	Supervisor	31	41	14	9	5	0	72	14	975
2017	Non-supervisor	28	36	15	12	8	0	65	20	3655
2014	Supervisor	29	40	11	13	7	0	69	19	942
2014	Non-supervisor	26	35	17	13	9	0	61	22	3876
2011	Supervisor	28	42	11	13	5	1	70	18	822
2011	Non-supervisor	24	35	16	14	10	0	60	24	2766

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	36	44	11	7	2	80	9	1052
2019	Non-supervisor	41	39	9	8	3	80	11	4293
2018	Supervisor	32	47	10	8	2	79	11	896
2018	Non-supervisor	37	38	12	9	5	75	13	3317
2017	Supervisor	35	45	10	8	2	80	10	976
2017	Non-supervisor	37	41	10	8	4	78	12	3652

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	54	38	5	2	1	0	92	3	1051
2019	Non-supervisor	50	35	8	5	2	0	86	7	4295
2018	Supervisor	58	34	5	3	0	0	93	3	893
2018	Non-supervisor	48	37	8	4	2	0	86	6	3322
2017	Supervisor	54	37	5	3	1	0	91	4	974
2017	Non-supervisor	47	38	7	5	3	0	85	7	3651
2014	Supervisor	52	36	7	4	1	0	88	5	942
2014	Non-supervisor	44	39	9	4	2	1	84	7	3878
2011	Supervisor	54	36	5	3	1	0	91	4	822
2011	Non-supervisor	42	40	9	6	3	1	82	9	2764
2008	Supervisor	55	34	6	3	2	0	89	5	695
2008	Non-supervisor	43	38	9	5	4	1	82	9	2327

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	38	38	12	8	3	77	11	1047
2019	Non-supervisor	36	33	14	10	7	69	16	4312
2018	Supervisor	38	39	10	9	4	77	13	889
2018	Non-supervisor	32	35	14	11	8	67	19	3311
2017	Supervisor	37	40	11	8	5	77	12	974
2017	Non-supervisor	30	37	14	10	8	67	18	3655

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	61	30	6	2	1	91	3	1047
2019	Non-supervisor	56	30	9	3	2	85	5	4284
2018	Supervisor	58	33	6	3	1	91	3	888
2018	Non-supervisor	51	34	9	4	3	85	6	3296
2017	Supervisor	60	31	6	2	1	91	3	971
2017	Non-supervisor	54	33	9	3	2	87	4	3647
2014	Supervisor	64	28	6	1	1	93	2	943
2014	Non-supervisor	60	28	8	3	1	88	4	3878
2011	Supervisor	65	27	5	2	1	92	3	822
2011	Non-supervisor	57	30	9	3	2	87	4	2765

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	42	42	8	6	3	0	0	83	9	1048
2019	Non-supervisor	32	35	15	10	6	0	0	68	16	4301
2018	Supervisor	43	40	8	6	3	0	0	83	9	890
2018	Non-supervisor	28	35	16	12	8	0	0	63	20	3303
2017	Supervisor	44	39	7	8	3	0	0	83	10	971
2017	Non-supervisor	29	38	15	11	7	0	0	67	18	3642
2014	Supervisor	36	43	9	8	4	0	0	80	11	942
2014	Non-supervisor	24	40	15	12	7	1	1	65	20	3877
2011	Supervisor	43	40	7	6	2	0	0	84	9	821
2011	Non-supervisor	27	39	14	11	8	1	1	67	19	2761

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	49	35	9	5	2	0	83	8	1052
2019	Non-supervisor	36	33	16	9	6	0	70	14	4314
2018	Supervisor	49	35	9	4	2	0	84	7	889
2018	Non-supervisor	33	32	18	10	7	0	65	17	3303
2017	Supervisor	49	35	8	6	3	0	84	9	970
2017	Non-supervisor	34	35	16	9	6	0	69	15	3648
2014	Supervisor	42	38	9	6	4	0	80	11	942
2014	Non-supervisor	30	36	17	10	6	1	67	16	3875

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	34	44	10	8	3	0	0	78	12	1049
2019	Non-supervisor	38	38	12	7	4	0	0	77	11	4273
2018	Supervisor	37	38	13	9	3	0	0	76	11	889
2018	Non-supervisor	34	35	15	9	5	0	1	70	15	3296
2017	Supervisor	39	38	11	9	3	0	0	78	12	971
2017	Non-supervisor	35	38	14	8	5	0	0	73	13	3647
2014	Supervisor	38	38	11	9	4	0	0	76	13	942
2014	Non-supervisor	32	39	13	9	5	0	0	72	14	3877
2011	Supervisor	43	39	9	6	3	0	0	82	9	821
2011	Non-supervisor	36	39	12	8	3	1	1	77	11	2758

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	47	39	8	4	1	87	5	1059
2019	Non-supervisor	49	33	10	5	3	82	8	4330
2018	Supervisor	48	38	9	4	1	87	5	892
2018	Non-supervisor	42	37	11	5	4	79	9	3320
2017	Supervisor	45	40	7	4	2	86	7	969
2017	Non-supervisor	43	38	11	5	3	81	8	3641
2014	Supervisor	46	39	8	5	2	85	7	943
2014	Non-supervisor	43	36	12	6	3	79	9	3876
2011	Supervisor	51	37	6	5	1	88	6	821
2011	Non-supervisor	40	39	10	7	4	79	11	2764
2008	Supervisor	47	40	7	4	2	87	6	696
2008	Non-supervisor	38	41	11	6	4	79	10	2329

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	17	30	28	15	10	0	47	25	1053
2019	Non-supervisor	50	30	13	4	2	1	81	6	4291
2018	Supervisor	20	33	21	16	10	0	53	26	898
2018	Non-supervisor	47	31	14	5	2	1	79	7	3335
2017	Supervisor	18	34	24	15	8	1	52	24	975
2017	Non-supervisor	46	36	12	4	1	1	83	5	3660
2014	Supervisor	16	30	23	18	13	0	46	30	943
2014	Non-supervisor	42	34	15	4	3	1	77	7	3877
2011	Supervisor	15	32	24	18	10	1	48	28	823
2011	Non-supervisor	39	35	16	5	3	1	75	8	2767
2008	Supervisor	12	27	29	19	13	0	39	32	696
2008	Non-supervisor	35	34	17	8	5	1	70	13	2325

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	11	29	40	15	4	0	0	19	41	1056
2019	Non-supervisor	10	22	31	21	12	1	2	34	34	4316
2018	Supervisor	11	33	37	13	5	0	0	18	45	893
2018	Non-supervisor	10	24	33	19	11	1	2	31	36	3316
2017	Supervisor	13	34	36	12	3	0	1	15	47	975
2017	Non-supervisor	11	22	34	17	11	1	4	29	35	3628
2014	Supervisor	12	34	40	11	3	1	0	13	46	942
2014	Non-supervisor	11	25	34	16	9	1	3	27	37	3868
2011	Supervisor	10	34	40	11	4	1	1	14	45	819
2011	Non-supervisor	12	26	33	16	9	1	3	27	39	2757
2008	Supervisor	16	36	37	9	2	0	0	11	52	694
2008	Non-supervisor	11	25	35	18	7	1	3	26	37	2327

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	7	21	33	28	10	0	1	38	29	1053
2019	Non-supervisor	9	15	24	26	21	2	3	50	25	4298
2018	Supervisor	7	21	37	26	9	0	0	35	28	891
2018	Non-supervisor	10	17	25	24	18	3	3	44	29	3304
2017	Supervisor	8	19	34	25	10	1	3	36	28	969
2017	Non-supervisor	10	16	25	21	19	3	6	43	29	3616
2014	Supervisor	10	22	37	20	7	2	1	28	34	942
2014	Non-supervisor	11	18	27	21	15	3	5	39	31	3861
2011	Supervisor	7	17	35	27	11	1	3	39	25	819
2011	Non-supervisor	10	17	27	23	15	3	4	41	30	2752
2008	Supervisor	10	28	34	21	5	1	1	27	39	694
2008	Non-supervisor	11	18	30	22	13	3	4	37	31	2315

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	11	26	38	17	6	0	1	24	38	1054
2019	Non-supervisor	10	17	28	21	16	4	5	40	29	4298
2018	Supervisor	13	23	38	17	6	0	1	24	37	892
2018	Non-supervisor	10	19	28	21	13	4	5	37	32	3301
2017	Supervisor	12	25	34	19	7	1	3	26	39	972
2017	Non-supervisor	11	17	28	18	14	4	8	36	32	3623
2014	Supervisor	16	26	34	17	4	1	2	22	43	942
2014	Non-supervisor	11	18	28	19	13	4	8	35	33	3858
2011	Supervisor	13	23	36	20	6	0	2	27	37	819
2011	Non-supervisor	13	18	28	18	12	4	7	33	35	2744
2008	Supervisor	17	25	33	18	5	0	1	23	43	694
2008	Non-supervisor	14	21	29	18	10	3	6	30	38	2318

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	11	25	42	17	5	0	0	22	36	1048
2019	Non-supervisor	7	12	26	27	23	1	4	52	20	4291
2018	Supervisor	12	24	41	16	6	0	0	22	37	887
2018	Non-supervisor	8	13	29	27	18	2	4	47	22	3301
2017	Supervisor	12	25	36	19	6	0	2	25	38	974
2017	Non-supervisor	7	14	29	24	19	2	7	46	22	3613
2014	Supervisor	14	26	36	17	4	0	1	22	41	939
2014	Non-supervisor	8	14	29	25	16	2	6	44	24	3852
2011	Supervisor	12	27	39	16	5	1	1	21	39	820
2011	Non-supervisor	10	17	31	22	14	1	5	39	29	2743
2008	Supervisor	15	31	34	17	3	0	0	20	46	695
2008	Non-supervisor	9	17	32	24	12	1	4	39	27	2316

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	20	28	31	15	6	0	1	20	48	1054
2019	Non-supervisor	10	15	24	23	22	2	4	48	27	4294
2018	Supervisor	21	30	32	12	5	0	0	17	51	894
2018	Non-supervisor	11	18	26	23	16	2	4	42	31	3301
2017	Supervisor	21	30	30	12	5	0	1	18	52	974
2017	Non-supervisor	11	18	25	20	17	2	7	41	32	3620
2014	Supervisor	22	33	31	10	3	1	1	13	56	943
2014	Non-supervisor	13	19	26	19	16	2	6	37	35	3862
2011	Supervisor	24	34	28	8	4	0	1	12	59	821
2011	Non-supervisor	16	22	27	16	12	2	5	30	41	2754
2008	Supervisor	30	38	24	7	1	0	0	8	68	695
2008	Non-supervisor	18	22	25	17	11	1	5	30	43	2314

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	13	23	35	20	8	0	1	28	36	1052
2019	Non-supervisor	12	17	23	22	18	5	4	44	31	4296
2018	Supervisor	11	25	34	23	7	1	0	30	36	887
2018	Non-supervisor	13	19	26	20	15	4	3	38	35	3297
2017	Supervisor	9	27	34	19	8	0	3	28	36	973
2017	Non-supervisor	13	19	25	18	14	4	7	36	36	3629
2014	Supervisor	13	22	33	22	9	1	1	31	35	942
2014	Non-supervisor	14	19	24	19	14	5	6	37	36	3863
2011	Supervisor	8	21	34	24	10	1	2	35	30	819
2011	Non-supervisor	12	18	26	19	15	3	7	37	34	2750
2008	Supervisor	15	28	34	16	5	0	1	22	44	697
2008	Non-supervisor	17	24	23	17	11	3	5	30	45	2321

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	10	25	39	17	7	1	1	24	35	1054
2019	Non-supervisor	9	15	30	22	18	3	4	43	25	4289
2018	Supervisor	12	25	40	16	5	0	1	22	38	892
2018	Non-supervisor	10	18	31	20	15	3	4	37	29	3317
2017	Supervisor	12	26	38	17	5	1	2	22	39	973
2017	Non-supervisor	10	16	31	19	14	4	6	37	29	3622
2014	Supervisor	15	27	37	14	4	1	1	19	43	943
2014	Non-supervisor	10	18	31	19	13	3	5	35	31	3859

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	13	26	36	17	7	0	1	25	39	1055
2019	Non-supervisor	8	14	32	25	17	1	2	44	23	4305

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	64	19	6	7	3	0	1	84	11	1060
2019	Non-supervisor	72	14	5	4	3	0	2	88	7	4316
2017	Supervisor	65	19	5	7	3	0	1	85	10	976
2017	Non-supervisor	70	16	5	4	2	0	2	88	7	3657
2014	Supervisor	69	17	4	6	3	0	1	86	10	943
2014	Non-supervisor	73	15	4	3	2	0	2	90	6	3878
2011	Supervisor	69	17	5	6	3	0	1	87	8	820
2011	Non-supervisor	71	13	6	4	3	0	3	87	7	2763
2008	Supervisor	65	15	6	7	4	0	4	83	11	695
2008	Non-supervisor	67	13	4	4	5	1	6	85	10	2327

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	34	37	14	8	3	2	1	74	11	1057
2019	Non-supervisor	34	27	16	8	6	6	4	67	15	4308
2018	Supervisor	31	41	13	7	4	3	1	75	11	893
2018	Non-supervisor	24	31	20	9	7	7	4	61	17	3313
2017	Supervisor	34	39	13	8	3	2	1	75	11	976
2017	Non-supervisor	30	29	15	8	7	6	5	66	17	3656
2014	Supervisor	40	36	11	5	3	2	2	80	9	943
2014	Non-supervisor	33	29	14	8	6	6	4	69	15	3878

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	56	29	6	6	2	0	86	8	1053
2019	Non-supervisor	51	27	9	7	5	1	78	13	4319
2018	Supervisor	56	31	7	4	2	0	87	6	891
2018	Non-supervisor	44	30	9	8	7	1	75	16	3308
2017	Supervisor	56	30	5	5	3	0	87	8	975
2017	Non-supervisor	47	28	9	8	6	1	76	15	3658
2014	Supervisor	58	29	5	5	2	0	87	8	942
2014	Non-supervisor	49	29	8	8	6	1	79	13	3876

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	54	35	5	4	1	89	6	1056
2019	Non-supervisor	55	30	6	5	3	86	8	4309
2018	Supervisor	55	35	5	3	1	91	4	891
2018	Non-supervisor	52	33	6	6	3	85	8	3305
2017	Supervisor	49	39	6	5	1	88	6	972
2017	Non-supervisor	50	34	8	6	3	84	9	3654
2014	Supervisor	53	36	5	4	1	89	6	941
2014	Non-supervisor	48	36	7	6	2	85	8	3873

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	51	38	7	2	2	1	0	89	4	1060
2019	Non-supervisor	47	32	12	4	2	2	1	81	7	4322
2018	Supervisor	54	35	7	3	1	0	0	89	4	892
2018	Non-supervisor	41	36	13	5	3	2	1	79	8	3309

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	64	24	8	2	1	0	1	88	3	1059
2019	Non-supervisor	44	24	17	5	4	1	6	73	9	4323

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	44	33	11	9	2	0	0	77	11	1057
2019	Non-supervisor	46	30	12	7	4	0	1	77	11	4322
2018	Supervisor	39	36	14	7	3	0	0	76	10	890
2018	Non-supervisor	41	34	11	7	5	1	0	76	13	3293
2017	Supervisor	41	37	11	8	3	0	0	79	11	976
2017	Non-supervisor	43	33	11	7	5	1	1	77	13	3661
2014	Supervisor	41	36	11	7	4	0	0	77	11	943
2014	Non-supervisor	42	34	11	7	5	1	1	77	12	3878
2011	Supervisor	41	37	9	8	5	0	0	78	13	822
2011	Non-supervisor	39	35	11	9	5	1	0	75	14	2765
2008	Supervisor	33	37	13	12	5	0	0	70	17	697
2008	Non-supervisor	33	34	13	10	8	1	1	69	18	2327

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	52	28	9	6	2	1	0	82	9	1059
2019	Non-supervisor	54	25	11	5	3	2	1	81	8	4316
2018	Supervisor	52	28	12	5	3	1	0	81	8	889
2018	Non-supervisor	49	27	11	6	4	3	1	79	10	3284
2017	Supervisor	48	33	9	6	3	1	0	82	9	975
2017	Non-supervisor	48	30	10	6	4	2	1	80	10	3660
2014	Supervisor	50	29	11	4	3	2	1	82	7	943
2014	Non-supervisor	48	28	11	5	4	3	1	79	9	3878
2011	Supervisor	49	29	11	6	2	2	0	80	8	821
2011	Non-supervisor	44	29	12	8	4	2	1	76	12	2763
2008	Supervisor	41	32	11	8	5	2	1	76	13	698
2008	Non-supervisor	41	28	12	7	6	4	1	73	14	2328

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	51	31	9	7	2	0	0	82	9	1054
2019	Non-supervisor	51	29	10	6	3	1	1	80	10	4309
2018	Supervisor	50	32	9	6	3	1	0	82	9	887
2018	Non-supervisor	47	29	10	7	5	1	1	78	12	3287
2017	Supervisor	46	37	7	6	3	0	0	83	9	975
2017	Non-supervisor	47	32	8	7	4	1	1	80	12	3656
2014	Supervisor	50	31	8	7	3	0	0	81	10	943
2014	Non-supervisor	45	33	10	7	4	1	0	79	11	3879
2011	Supervisor	47	34	7	8	3	0	0	81	12	822
2011	Non-supervisor	43	33	10	8	5	0	1	77	13	2762
2008	Supervisor	41	36	9	10	4	0	0	77	14	697
2008	Non-supervisor	39	31	11	10	7	1	1	71	17	2329

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	80	11	3	3	2	0	1	93	4	1053
2019	Non-supervisor	81	10	4	2	2	0	2	93	3	4308
2017	Supervisor	80	12	3	2	2	0	1	93	4	973
2017	Non-supervisor	79	12	4	1	2	0	2	93	4	3654
2014	Supervisor	82	9	4	3	2	0	1	91	5	942
2014	Non-supervisor	80	12	3	1	2	0	2	94	3	3875
2011	Supervisor	80	10	4	2	2	0	1	92	4	822
2011	Non-supervisor	77	12	4	1	2	0	3	92	3	2766
2008	Supervisor	76	12	3	3	2	1	3	92	5	696
2008	Non-supervisor	79	8	3	2	3	0	5	92	5	2330

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	56	23	8	4	4	1	4	83	9	1061
2019	Non-supervisor	56	18	8	5	5	2	6	81	10	4320
2017	Supervisor	46	26	7	7	5	3	7	79	13	975
2017	Non-supervisor	51	20	7	5	6	5	6	80	12	3654
2014	Supervisor	46	24	10	5	5	3	8	78	11	943
2014	Non-supervisor	52	22	8	4	4	4	7	82	9	3875
2011	Supervisor	44	24	11	8	5	3	6	74	14	822
2011	Non-supervisor	49	25	7	6	6	2	3	79	13	2763

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	65	20	8	4	2	1	86	6	1060
2019	Non-supervisor	61	21	10	2	4	1	84	6	4327
2018	Supervisor	61	24	8	3	3	1	86	6	889
2018	Non-supervisor	56	23	11	4	5	2	81	8	3289
2017	Supervisor	57	27	9	3	2	1	86	6	974
2017	Non-supervisor	56	24	10	4	4	2	81	8	3658

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	54	29	8	6	2	1	83	8	1059
2019	Non-supervisor	56	25	9	5	3	0	82	9	4331
2018	Supervisor	51	30	10	6	3	0	81	9	890
2018	Non-supervisor	50	27	11	6	6	1	77	12	3287
2017	Supervisor	52	31	9	5	3	1	83	7	973
2017	Non-supervisor	53	26	9	6	5	0	80	11	3654
2014	Supervisor	52	31	9	6	2	0	83	8	943
2014	Non-supervisor	52	28	10	5	4	0	81	9	3877

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	18	45	16	15	4	2	1	64	19	1056

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	27	39	16	11	4	3	0	68	16	1057
2019	Non-supervisor	37	29	15	6	5	8	0	73	12	4326
2018	Supervisor	33	36	15	9	5	2	0	71	14	885
2018	Non-supervisor	33	29	15	8	7	8	1	68	16	3317
2017	Supervisor	34	35	13	11	4	3	0	71	15	975
2017	Non-supervisor	32	31	15	8	5	8	1	69	15	3660
2014	Supervisor	32	39	11	9	4	4	0	74	14	941
2014	Non-supervisor	33	31	15	6	4	10	1	72	12	3869
2011	Supervisor	35	35	12	11	5	3	0	72	16	822
2011	Non-supervisor	28	30	17	8	8	7	1	63	18	2765

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	25	41	16	13	4	1	0	67	17	1055
2019	Non-supervisor	35	30	16	9	6	4	0	68	16	4318
2018	Supervisor	28	40	16	11	4	0	0	69	15	886
2018	Non-supervisor	31	29	17	10	8	4	0	63	20	3305
2017	Supervisor	32	36	17	9	5	1	0	69	14	975
2017	Non-supervisor	30	32	17	10	7	4	0	64	18	3657
2014	Supervisor	28	38	16	12	5	1	0	67	17	942
2014	Non-supervisor	31	31	18	9	6	5	0	65	16	3871
2011	Supervisor	29	40	13	10	7	1	0	70	17	822
2011	Non-supervisor	25	31	18	12	10	3	0	58	23	2764
2008	Supervisor	23	38	16	15	7	1	0	61	22	699
2008	Non-supervisor	21	30	20	12	13	4	1	54	25	2329

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	17	41	19	17	5	1	0	58	22	1054
2019	Non-supervisor	27	28	20	11	7	7	0	60	19	4313
2018	Supervisor	16	41	22	15	5	1	0	57	20	886
2018	Non-supervisor	23	28	18	13	9	8	1	56	24	3305
2017	Supervisor	19	40	20	15	5	2	0	59	21	970
2017	Non-supervisor	23	31	19	12	8	7	0	58	21	3654
2014	Supervisor	15	38	19	20	6	3	0	54	27	942
2014	Non-supervisor	22	30	20	12	7	8	1	57	21	3870
2011	Supervisor	15	45	19	12	5	2	0	62	18	822
2011	Non-supervisor	16	33	20	15	8	7	0	53	26	2768
2008	Supervisor	9	37	20	25	8	1	0	46	33	699
2008	Non-supervisor	12	29	21	18	11	9	0	45	32	2324

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	15	40	18	19	7	1	56	26	1053
2019	Non-supervisor	25	30	17	14	9	4	58	24	4326
2018	Supervisor	16	39	21	17	7	0	55	24	887
2018	Non-supervisor	22	30	16	16	11	4	55	28	3310
2017	Supervisor	18	42	19	15	6	1	60	21	973
2017	Non-supervisor	22	31	17	14	10	5	56	26	3654
2014	Supervisor	17	38	18	18	8	1	55	26	942
2014	Non-supervisor	22	32	18	14	9	4	57	24	3863
2011	Supervisor	19	43	16	15	6	1	62	22	821
2011	Non-supervisor	18	34	16	18	11	3	54	30	2764
2008	Supervisor	16	43	14	20	8	0	58	27	699
2008	Non-supervisor	15	33	18	19	12	3	50	31	2325

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	37	27	21	8	3	4	0	67	11	1060
2019	Non-supervisor	49	21	11	4	3	10	2	78	9	4326

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	27	51	13	8	2	0	78	9	1060
2019	Non-supervisor	33	42	14	7	2	1	76	9	4317
2018	Supervisor	26	51	13	8	3	0	77	10	890
2018	Non-supervisor	30	43	16	7	4	1	73	11	3312
2017	Supervisor	29	48	13	7	2	0	77	10	976
2017	Non-supervisor	32	40	15	8	4	1	73	12	3647
2014	Supervisor	30	43	14	9	4	1	73	13	941
2014	Non-supervisor	31	41	16	7	3	2	73	11	3871
2011	Supervisor	35	44	10	8	3	1	79	10	823
2011	Non-supervisor	30	43	15	7	3	2	74	10	2761

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	13	38	22	21	6	1	0	51	27	1057
2019	Non-supervisor	23	36	19	13	6	3	0	60	20	4300

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	41	42	9	6	2	1	0	83	8	1057
2019	Non-supervisor	37	34	13	9	4	2	1	73	13	4320
2018	Supervisor	49	38	7	3	2	1	0	88	5	893
2018	Non-supervisor	36	37	12	7	5	2	1	75	13	3319
2017	Supervisor	52	36	6	3	2	0	1	89	5	972
2017	Non-supervisor	39	35	11	7	4	2	1	77	12	3644
2014	Supervisor	51	35	7	5	1	1	0	87	6	941
2014	Non-supervisor	40	37	9	6	3	3	1	80	10	3868
2011	Supervisor	56	30	6	5	2	2	0	87	7	822
2011	Non-supervisor	40	35	10	6	4	4	1	78	11	2762
2008	Supervisor	49	35	7	5	3	1	0	85	8	698
2008	Non-supervisor	34	34	11	9	6	5	1	72	16	2327

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	35	40	16	6	2	1	76	8	1054
2019	Non-supervisor	37	34	18	6	3	2	73	9	4308
2018	Supervisor	39	39	14	5	3	1	78	7	888
2018	Non-supervisor	35	36	18	6	4	2	72	10	3310

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	21	25	21	16	8	7	3	50	27	1057
2019	Non-supervisor	24	22	19	12	10	10	2	53	25	4310
2018	Supervisor	22	27	20	13	10	6	3	53	25	893
2018	Non-supervisor	20	23	20	13	12	10	2	49	28	3309
2017	Supervisor	21	28	16	14	12	5	4	54	29	975
2017	Non-supervisor	19	23	17	13	13	11	3	50	31	3650
2014	Supervisor	22	26	17	14	11	7	4	53	28	941
2014	Non-supervisor	19	22	18	15	13	11	3	48	32	3866
2011	Supervisor	22	21	16	15	11	9	5	50	31	821
2011	Non-supervisor	16	21	17	15	15	13	3	43	36	2763

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	22	41	18	12	6	0	0	63	18	1053
2019	Non-supervisor	28	32	16	11	9	3	0	62	21	4315
2018	Supervisor	23	40	19	13	5	1	0	63	18	892
2018	Non-supervisor	24	32	17	13	11	3	0	57	25	3313
2017	Supervisor	25	41	16	12	5	1	0	67	17	976
2017	Non-supervisor	26	30	18	12	10	3	1	59	23	3652
2014	Supervisor	23	41	16	12	7	1	0	65	19	941
2014	Non-supervisor	22	29	18	15	11	4	1	54	27	3867
2011	Supervisor	27	39	15	12	6	0	0	67	18	822
2011	Non-supervisor	22	33	18	14	11	2	0	56	26	2763
2008	Supervisor	18	40	15	17	9	1	0	59	26	694
2008	Non-supervisor	17	32	18	16	13	3	0	51	31	2325

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	28	38	14	12	6	1	1	67	19	1059
2019	Non-supervisor	26	30	15	12	13	3	2	58	26	4328
2018	Supervisor	30	36	13	11	8	1	1	67	20	892
2018	Non-supervisor	23	27	16	14	15	3	1	53	31	3313
2017	Supervisor	29	32	16	13	7	1	1	63	21	974
2017	Non-supervisor	22	27	15	16	15	3	2	52	33	3646
2014	Supervisor	25	33	15	13	11	1	2	59	25	940
2014	Non-supervisor	18	23	15	17	20	4	2	44	40	3868
2011	Supervisor	25	33	13	15	12	1	2	59	27	822
2011	Non-supervisor	15	26	14	20	21	3	2	43	42	2763
2008	Supervisor	19	35	15	17	12	1	2	55	30	697
2008	Non-supervisor	15	30	14	17	19	2	1	48	38	2322

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	43	29	17	7	3	1	1	73	10	1057
2019	Non-supervisor	52	23	13	4	3	1	4	78	8	4321

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	57	9	7	6	6	1	14	78	14	1057
2019	Non-supervisor	52	12	10	5	6	2	12	74	13	4313

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	50	26	16	5	2	1	1	77	7	1054
2019	Non-supervisor	43	23	16	7	5	2	4	70	13	4305

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	47	22	17	8	3	1	2	71	12	1053
2019	Non-supervisor	40	20	17	9	6	4	5	66	16	4302

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	59	15	10	5	5	1	5	79	10	1055
2019	Non-supervisor	47	16	12	8	8	3	6	69	18	4304

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	79	10	5	2	2	1	2	92	3	1057
2019	Non-supervisor	66	14	8	2	2	3	5	87	5	4306

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	81	8	4	1	1	3	2	94	2	1052
2019	Non-supervisor	72	9	6	2	3	4	4	88	5	4304

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	84	5	2	1	1	1	6	96	2	1055
2019	Non-supervisor	74	8	4	1	2	2	8	92	3	4300

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	27	49	14	7	2	1	0	78	9	1059
2019	Non-supervisor	22	39	21	8	4	5	1	65	13	4314
2018	Supervisor	29	47	16	5	2	1	0	77	8	895
2018	Non-supervisor	23	33	22	10	7	5	0	59	18	3319
2017	Supervisor	29	45	14	8	3	2	0	75	11	976
2017	Non-supervisor	21	36	21	10	6	5	0	61	17	3654

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	42	43	9	5	2	0	85	6	1050
2019	Non-supervisor	44	35	12	5	3	1	80	8	4300
2018	Supervisor	48	39	7	3	1	0	88	5	892
2018	Non-supervisor	48	34	10	4	3	1	83	7	3314
2017	Supervisor	44	42	7	5	2	1	87	6	975
2017	Non-supervisor	45	36	10	5	2	1	83	7	3659
2014	Supervisor	50	35	8	4	2	1	87	6	940
2014	Non-supervisor	49	33	10	4	2	2	84	6	3872
2011	Supervisor	46	36	10	5	2	2	83	7	822
2011	Non-supervisor	38	35	14	6	4	3	75	11	2769

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	49	37	9	2	1	1	0	88	3	1056
2019	Non-supervisor	50	30	11	3	2	3	0	82	6	4303
2018	Supervisor	50	36	9	2	1	1	0	88	3	894
2018	Non-supervisor	48	32	12	3	2	3	0	82	6	3304
2017	Supervisor	49	38	8	2	1	1	0	88	3	973
2017	Non-supervisor	44	32	14	3	3	3	1	79	6	3648
2014	Supervisor	54	32	9	2	1	3	0	88	3	939
2014	Non-supervisor	51	30	11	3	2	4	0	84	5	3863

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	53	35	7	3	2	88	5	1055
2019	Non-supervisor	56	30	8	4	2	86	6	4321
2018	Supervisor	55	34	6	3	2	89	5	891
2018	Non-supervisor	52	32	9	4	3	84	7	3311
2017	Supervisor	50	39	6	3	2	88	5	976
2017	Non-supervisor	50	34	8	4	3	85	7	3647
2014	Supervisor	54	32	8	3	2	86	6	938
2014	Non-supervisor	54	32	8	4	2	87	6	3866
2011	Supervisor	51	34	9	4	2	84	6	821
2011	Non-supervisor	44	35	11	6	4	79	10	2763
2008	Supervisor	42	38	11	7	2	80	9	699
2008	Non-supervisor	35	38	12	8	6	74	14	2324

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	47	33	13	4	3	0	80	6	1057
2019	Non-supervisor	48	29	12	6	4	1	78	10	4309
2018	Supervisor	45	38	10	5	2	0	83	7	890
2018	Non-supervisor	43	31	15	5	5	1	74	11	3309
2017	Supervisor	43	33	15	5	3	0	77	8	971
2017	Non-supervisor	42	31	15	6	5	1	74	11	3653
2014	Supervisor	35	38	14	8	3	1	74	12	940
2014	Non-supervisor	38	35	15	7	5	1	73	11	3868
2011	Supervisor	42	34	13	7	3	0	76	11	821
2011	Non-supervisor	34	32	17	9	6	1	67	15	2760

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	44	36	11	6	2	81	8	1051
2019	Non-supervisor	47	31	12	6	4	78	10	4302
2018	Supervisor	44	39	10	5	2	82	7	889
2018	Non-supervisor	41	33	14	6	5	75	11	3289
2017	Supervisor	41	37	12	6	3	79	9	969
2017	Non-supervisor	40	34	14	7	5	74	12	3651
2014	Supervisor	36	37	15	8	4	74	12	941
2014	Non-supervisor	37	36	15	8	4	74	12	3865
2011	Supervisor	41	37	11	8	3	79	10	821
2011	Non-supervisor	33	35	16	9	6	68	15	2759
2008	Supervisor	34	39	13	10	4	74	13	698
2008	Non-supervisor	30	39	15	11	6	69	17	2322

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	44	25	16	8	4	2	0	71	13	1061
2019	Non-supervisor	40	23	16	9	7	3	1	66	17	4321
2018	Supervisor	41	28	17	7	4	2	0	71	12	893
2018	Non-supervisor	37	25	17	9	8	3	0	64	18	3317
2017	Supervisor	41	27	15	9	5	3	0	71	14	974
2017	Non-supervisor	36	25	17	10	7	4	1	65	18	3655
2014	Supervisor	36	26	17	11	6	3	1	65	17	939
2014	Non-supervisor	34	26	17	10	8	4	1	63	19	3870
2011	Supervisor	41	25	14	11	5	3	0	69	16	820
2011	Non-supervisor	33	25	17	11	9	4	1	61	21	2758
2008	Supervisor	34	29	14	12	6	4	1	66	19	698
2008	Non-supervisor	28	26	17	14	10	5	0	57	25	2322

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Supervisor	31	37	31	1061
2019	Non-supervisor	31	32	37	4335
2018	Supervisor	30	39	31	898
2018	Non-supervisor	30	33	37	3336
2017	Supervisor	32	42	26	974
2017	Non-supervisor	29	35	35	3658
2014	Supervisor	32	35	33	941
2014	Non-supervisor	29	36	36	3868
2011	Supervisor	31	42	27	823
2011	Non-supervisor	32	34	34	2766

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Supervisor	10	52	27	3	1	8	332
2019	Non-supervisor	6	42	26	5	15	6	1357
2018	Supervisor	12	47	31	3	0	7	267
2018	Non-supervisor	7	40	29	6	10	8	1019
2017	Supervisor	12	44	33	4	1	6	312
2017	Non-supervisor	8	38	29	6	11	8	1064
2014	Supervisor	16	38	33	4	9999	10	299
2014	Non-supervisor	9	35	31	10	9999	15	1101
2011	Supervisor	21	35	36	4	9999	4	256
2011	Non-supervisor	12	37	35	7	9999	10	884

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	45	43	4	3	0	0	4	92	3	1054
2019	Non-supervisor	30	44	11	8	3	1	2	77	12	4326

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	64	23	4	2	1	2	4	92	3	1055
2019	Non-supervisor	54	26	9	2	1	6	2	86	3	4323

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	10	90	1056
2019	Non-supervisor	11	89	4323
2018	Supervisor	11	89	894
2018	Non-supervisor	11	89	3334

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	33	67	103
2019	Non-supervisor	56	44	462
2018	Supervisor	34	66	99
2018	Non-supervisor	55	45	379

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	61	39	103
2019	Non-supervisor	62	38	462
2018	Supervisor	54	46	99
2018	Non-supervisor	61	39	379

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	21	79	103
2019	Non-supervisor	2	98	462
2018	Supervisor	26	74	99
2018	Non-supervisor	3	97	379

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	0	100	103
2019	Non-supervisor	0	100	462

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	7	93	103
2019	Non-supervisor	2	98	462

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	31	69	100
2019	Non-supervisor	31	69	451
2018	Supervisor	40	60	99
2018	Non-supervisor	36	64	378

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	37	63	100
2019	Non-supervisor	37	63	451
2018	Supervisor	38	62	99
2018	Non-supervisor	37	63	378

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	48	52	100
2019	Non-supervisor	43	57	451
2018	Supervisor	49	51	99
2018	Non-supervisor	45	55	378

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	45	55	100
2019	Non-supervisor	43	57	451
2018	Supervisor	35	65	99
2018	Non-supervisor	46	54	378

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	29	71	100
2019	Non-supervisor	28	72	451
2018	Supervisor	38	62	99
2018	Non-supervisor	29	71	378

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	50	50	100
2019	Non-supervisor	52	48	451
2018	Supervisor	50	50	99
2018	Non-supervisor	51	49	378

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	32	68	100
2019	Non-supervisor	31	69	451
2018	Supervisor	41	59	99
2018	Non-supervisor	29	71	378

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	0	100	100
2019	Non-supervisor	1	99	451

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	11	89	100
2019	Non-supervisor	10	90	451

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	7	93	100
2019	Non-supervisor	8	92	451
2018	Supervisor	10	90	99
2018	Non-supervisor	10	90	378

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	46	54	100
2019	Non-supervisor	48	52	451
2018	Supervisor	42	58	99
2018	Non-supervisor	49	51	378

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	28	72	100
2019	Non-supervisor	19	81	451
2018	Supervisor	23	77	99
2018	Non-supervisor	22	78	378

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	19	81	100
2019	Non-supervisor	15	85	451
2018	Supervisor	15	85	99
2018	Non-supervisor	13	87	378

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	70	30	99
2019	Non-supervisor	49	51	451
2018	Supervisor	60	40	99
2018	Non-supervisor	50	50	378

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	32	68	99
2019	Non-supervisor	25	75	451
2018	Supervisor	32	68	99
2018	Non-supervisor	21	79	378

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	21	79	99
2019	Non-supervisor	4	96	451
2018	Supervisor	11	89	99
2018	Non-supervisor	4	96	378

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	10	90	99
2019	Non-supervisor	18	82	451
2018	Supervisor	6	94	99
2018	Non-supervisor	18	82	378

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	12	88	99
2019	Non-supervisor	11	89	451
2018	Supervisor	8	92	99
2018	Non-supervisor	10	90	378

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	10	90	99
2019	Non-supervisor	11	89	451
2018	Supervisor	11	89	99
2018	Non-supervisor	12	88	378

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	12	88	99
2019	Non-supervisor	9	91	451
2018	Supervisor	12	88	99
2018	Non-supervisor	10	90	378

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	18	82	99
2019	Non-supervisor	31	69	451
2018	Supervisor	28	72	99
2018	Non-supervisor	31	69	378

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	14	86	1058
2019	Non-supervisor	14	86	4319

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	20	21	21	6	4	22	6	56	14	1060
2019	Non-supervisor	20	13	18	5	5	28	10	54	17	4327
2018	Supervisor	20	24	22	6	3	21	5	58	12	894
2018	Non-supervisor	18	15	21	5	5	29	7	51	16	3321
2017	Supervisor	21	24	19	6	4	20	7	62	13	974
2017	Non-supervisor	18	16	18	5	5	28	10	54	16	3652
2014	Supervisor	21	22	18	6	5	21	7	60	15	941
2014	Non-supervisor	19	15	18	6	5	29	10	54	17	3868

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	33	32	17	6	3	8	1	72	9	1060
2019	Non-supervisor	36	25	16	5	4	13	1	71	10	4322
2018	Supervisor	31	39	16	4	3	6	0	75	7	893
2018	Non-supervisor	32	27	18	5	4	13	1	68	11	3320
2017	Supervisor	32	34	18	5	3	7	1	73	8	974
2017	Non-supervisor	31	27	18	5	4	14	2	68	10	3650
2014	Supervisor	32	33	17	4	4	10	1	72	9	941
2014	Non-supervisor	31	25	18	5	4	16	2	67	11	3867
2011	Supervisor	41	35	13	4	3	4	0	79	8	822
2011	Non-supervisor	34	34	14	6	4	8	0	74	11	2759

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	6	94	1055
2019	Non-supervisor	8	92	4318
2018	Supervisor	5	95	892
2018	Non-supervisor	7	93	3324

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	31	69	60
2019	Non-supervisor	37	63	324
2018	Supervisor	25	75	46
2018	Non-supervisor	38	62	231

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	67	33	60
2019	Non-supervisor	78	22	324
2018	Supervisor	69	31	46
2018	Non-supervisor	80	20	231

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	8	92	60
2019	Non-supervisor	3	97	324
2018	Supervisor	12	88	46
2018	Non-supervisor	3	97	231

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	8	92	60
2019	Non-supervisor	7	93	324
2018	Supervisor	11	89	46
2018	Non-supervisor	8	92	231

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	20	80	60
2019	Non-supervisor	32	68	324
2018	Supervisor	25	75	46
2018	Non-supervisor	27	73	231

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	17	83	60
2019	Non-supervisor	29	71	324
2018	Supervisor	24	76	46
2018	Non-supervisor	22	78	231

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	12	88	60
2019	Non-supervisor	21	79	324
2018	Supervisor	13	87	46
2018	Non-supervisor	17	83	231

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	28	72	60
2019	Non-supervisor	28	72	324
2018	Supervisor	12	88	46
2018	Non-supervisor	26	74	231

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	33	67	60
2019	Non-supervisor	20	80	324
2018	Supervisor	29	71	46
2018	Non-supervisor	17	83	231

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	13	87	60
2019	Non-supervisor	8	92	324
2018	Supervisor	15	85	46
2018	Non-supervisor	8	92	231

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	23	77	60
2019	Non-supervisor	15	85	324
2018	Supervisor	14	86	46
2018	Non-supervisor	17	83	231

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	11	89	60
2019	Non-supervisor	17	83	324
2018	Supervisor	17	83	46
2018	Non-supervisor	15	85	231

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	9	91	60
2019	Non-supervisor	19	81	324

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	34	66	60
2019	Non-supervisor	27	73	320
2018	Supervisor	23	77	46
2018	Non-supervisor	30	70	232

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	13	87	60
2019	Non-supervisor	11	89	320
2018	Supervisor	12	88	46
2018	Non-supervisor	13	87	232

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	10	90	60
2019	Non-supervisor	14	86	320

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	8	92	60
2019	Non-supervisor	9	91	320

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	10	90	60
2019	Non-supervisor	7	93	320

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	47	53	60
2019	Non-supervisor	51	49	320
2018	Supervisor	59	41	46
2018	Non-supervisor	51	49	232

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	7	93	1058
2019	Non-supervisor	8	92	4324

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	23	19	20	3	2	26	6	62	8	1060
2019	Non-supervisor	22	13	19	3	3	30	9	58	11	4314
2018	Supervisor	23	24	21	1	1	25	5	66	4	893
2018	Non-supervisor	20	15	21	4	3	31	6	56	11	3320
2017	Supervisor	23	20	18	2	1	28	7	67	5	973
2017	Non-supervisor	19	16	18	3	3	32	9	60	10	3650
2014	Supervisor	25	18	18	2	2	29	6	65	6	939
2014	Non-supervisor	20	14	18	3	2	33	9	59	9	3861

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	40	29	16	3	2	9	1	76	6	1058
2019	Non-supervisor	38	23	17	4	3	13	2	73	8	4318
2018	Supervisor	38	34	15	3	1	8	1	79	4	891
2018	Non-supervisor	34	27	18	4	3	13	1	71	8	3326
2017	Supervisor	39	33	15	2	1	9	2	80	3	971
2017	Non-supervisor	33	28	16	3	3	15	2	74	7	3645
2014	Supervisor	38	29	15	2	2	13	1	78	4	940
2014	Non-supervisor	33	25	17	3	2	18	2	73	6	3862
2011	Supervisor	50	33	9	2	1	5	0	88	3	822
2011	Non-supervisor	40	34	12	4	2	8	0	80	6	2758

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	16	27	25	16	16	0	0	43	32	1061
2019	Non-supervisor	21	26	22	13	16	0	1	48	30	4326
2018	Supervisor	11	22	28	17	21	0	1	34	38	891
2018	Non-supervisor	16	22	23	16	21	0	2	39	37	3332
2017	Supervisor	12	20	21	18	27	0	1	33	45	975
2017	Non-supervisor	15	19	20	18	26	1	2	34	45	3653

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	9	20	30	24	16	0	30	40	1059
2019	Non-supervisor	28	28	24	12	7	1	57	19	4322
2018	Supervisor	6	19	30	27	18	0	25	45	895
2018	Non-supervisor	23	28	27	14	8	1	51	22	3329
2017	Supervisor	7	19	31	24	17	0	27	42	974
2017	Non-supervisor	23	29	27	13	7	1	52	21	3657

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	12	28	31	19	10	0	0	40	29	1048
2019	Non-supervisor	37	28	18	9	5	1	3	66	15	4310
2018	Supervisor	9	27	32	19	13	0	1	36	32	888
2018	Non-supervisor	29	27	22	11	7	1	3	58	19	3316
2017	Supervisor	10	30	28	19	12	1	0	40	31	974
2017	Non-supervisor	29	29	21	11	6	1	3	60	18	3643

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	10	23	31	20	15	0	0	33	36	1058
2019	Non-supervisor	32	25	20	12	9	1	1	58	22	4309
2018	Supervisor	9	20	32	21	17	0	0	29	38	889
2018	Non-supervisor	28	24	21	14	10	1	2	53	25	3318
2017	Supervisor	9	25	27	22	16	0	1	34	39	974
2017	Non-supervisor	26	25	22	13	10	1	3	54	24	3647

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	28	28	22	12	8	0	1	57	20	1053
2019	Non-supervisor	59	20	9	3	2	1	6	85	5	4306
2018	Supervisor	25	30	23	12	9	0	2	56	21	894
2018	Non-supervisor	54	22	12	3	3	1	6	81	7	3306
2017	Supervisor	25	32	22	12	8	0	2	58	20	976
2017	Non-supervisor	52	22	11	4	2	1	9	82	6	3647

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	18	30	26	14	12	0	48	27	1060
2019	Non-supervisor	38	27	18	9	7	1	67	15	4316
2018	Supervisor	18	25	25	18	13	0	44	31	893
2018	Non-supervisor	33	26	20	10	9	1	60	19	3324
2017	Supervisor	15	31	30	13	10	1	47	23	972
2017	Non-supervisor	33	29	19	10	7	2	63	17	3640

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	22	43	22	9	4	0	0	66	13	1056
2019	Non-supervisor	36	32	18	7	4	1	2	70	11	4309
2018	Supervisor	19	38	30	9	4	0	1	57	13	891
2018	Non-supervisor	30	32	22	8	5	1	2	64	14	3307
2017	Supervisor	25	38	22	10	4	0	1	64	14	973
2017	Non-supervisor	33	31	18	10	5	1	2	66	15	3636

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	13	34	31	13	8	0	0	48	21	1054
2019	Non-supervisor	32	31	20	10	5	1	1	64	16	4309
2018	Supervisor	10	33	31	19	7	0	0	43	26	894
2018	Non-supervisor	27	30	23	11	7	1	1	58	18	3311
2017	Supervisor	14	28	31	18	8	0	0	43	26	970
2017	Non-supervisor	27	30	21	12	6	1	2	59	19	3638

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	24	37	23	11	5	0	0	61	16	1058
2019	Non-supervisor	38	29	17	8	5	1	1	69	14	4301
2018	Supervisor	21	35	25	12	7	0	0	57	19	888
2018	Non-supervisor	31	29	22	10	6	1	2	61	16	3298
2017	Supervisor	24	34	23	11	6	0	1	59	18	972
2017	Non-supervisor	33	28	19	10	6	1	2	63	17	3639

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	43	29	15	7	4	0	0	73	12	1055
2019	Non-supervisor	44	25	14	8	7	1	1	71	15	4298

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	22	32	23	13	8	0	0	55	22	1056
2019	Non-supervisor	38	30	18	8	5	1	1	69	13	4295
2018	Supervisor	18	29	27	16	10	0	0	47	26	893
2018	Non-supervisor	32	30	21	10	6	1	1	63	16	3292
2017	Supervisor	18	30	26	14	11	0	1	49	25	971
2017	Non-supervisor	31	32	19	10	6	0	2	65	16	3627

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	50	29	11	6	3	0	1	80	9	1052
2019	Non-supervisor	57	22	10	5	4	0	2	81	9	4290
2018	Supervisor	49	27	15	4	3	0	1	77	7	885
2018	Non-supervisor	53	23	13	4	4	1	3	79	8	3295
2017	Supervisor	52	24	13	6	2	0	1	78	8	974
2017	Non-supervisor	54	23	12	4	3	0	3	80	7	3646

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	75	11	4	1	1	1	6	93	3	1056
2019	Non-supervisor	70	14	5	2	2	1	6	90	5	4287
2018	Supervisor	70	15	6	2	2	0	4	89	4	887
2018	Non-supervisor	66	15	7	2	3	1	5	86	6	3303

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	76	10	5	2	3	1	3	89	5	1054
2019	Non-supervisor	72	10	5	3	4	1	3	87	8	4316
2018	Supervisor	77	10	6	1	2	1	3	90	4	892
2018	Non-supervisor	70	11	6	3	4	1	4	86	8	3304
2017	Supervisor	77	11	5	2	2	1	2	90	4	975
2017	Non-supervisor	72	12	5	4	3	1	4	88	7	3650

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	54	32	9	3	2	1	86	5	1051
2019	Non-supervisor	62	22	8	3	2	2	86	5	4295
2018	Supervisor	53	30	12	3	2	1	83	5	886
2018	Non-supervisor	60	23	9	4	2	2	85	6	3302
2017	Supervisor	55	30	8	3	1	1	87	5	975
2017	Non-supervisor	61	23	8	3	2	3	86	6	3648

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	58	23	9	4	5	0	1	82	9	1056
2019	Non-supervisor	64	17	8	4	4	1	2	83	9	4292
2018	Supervisor	54	24	12	5	3	0	1	79	8	882
2018	Non-supervisor	58	19	10	5	5	1	2	79	11	3295
2017	Supervisor	61	24	7	3	4	1	1	86	7	971
2017	Non-supervisor	62	17	8	5	4	0	3	82	9	3644

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	42	35	16	4	2	0	1	77	7	1049
2019	Non-supervisor	66	5	2	1	0	1	25	96	2	4282
2018	Supervisor	41	34	17	5	2	0	0	76	7	881
2018	Non-supervisor	59	6	2	1	0	0	31	94	2	3277
2017	Supervisor	45	33	14	5	1	0	1	79	7	975
2017	Non-supervisor	61	6	2	1	1	0	29	95	2	3644

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	66	23	7	1	1	0	2	90	2	1052
2019	Non-supervisor	74	12	4	1	1	0	7	93	2	4290
2018	Supervisor	66	21	9	2	1	0	2	88	2	882
2018	Non-supervisor	68	15	6	2	1	1	8	90	3	3287
2017	Supervisor	64	23	8	3	1	0	2	88	3	968
2017	Non-supervisor	71	13	4	2	1	0	9	93	3	3635

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	82	10	3	1	2	2	94	4	1056
2019	Non-supervisor	60	13	9	6	8	3	76	15	4312
2018	Supervisor	78	12	4	2	2	2	92	4	885
2018	Non-supervisor	53	14	10	7	11	3	70	19	3301
2017	Supervisor	76	13	4	2	2	2	92	4	975
2017	Non-supervisor	51	16	10	8	11	4	70	20	3653

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	56	28	11	3	1	1	85	4	1051
2019	Non-supervisor	52	25	12	5	3	2	80	8	4303
2018	Supervisor	50	29	14	4	2	1	80	6	883
2018	Non-supervisor	47	27	14	6	3	2	76	9	3304
2017	Supervisor	55	28	12	3	1	2	84	4	970
2017	Non-supervisor	51	26	13	5	3	3	79	7	3648

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	8	27	43	16	5	35	21	1059
2019	Non-supervisor	20	35	31	10	3	55	13	4326
2018	Supervisor	6	26	42	20	5	32	26	895
2018	Non-supervisor	16	34	33	12	5	50	16	3342
2017	Supervisor	6	23	45	18	8	29	26	974
2017	Non-supervisor	15	32	36	12	5	47	17	3658

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	11	22	44	17	6	0	23	33	1049
2019	Non-supervisor	9	16	37	25	14	0	39	25	4275
2018	Supervisor	12	25	40	17	6	0	23	37	885
2018	Non-supervisor	10	16	38	24	12	0	36	26	3277
2017	Supervisor	10	25	42	17	5	0	22	35	975
2017	Non-supervisor	7	17	40	24	12	1	36	23	3647

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	26	47	16	9	2	1	0	73	11	1052
2019	Non-supervisor	27	36	18	9	5	4	0	67	15	4313
2018	Supervisor	30	43	16	7	3	1	0	74	10	894
2018	Non-supervisor	27	38	18	9	5	3	0	67	15	3316
2017	Supervisor	17	43	19	11	6	3	0	63	18	973
2017	Non-supervisor	17	34	20	12	8	8	1	57	22	3657

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	23	41	19	13	4	1	0	64	17	1059
2019	Non-supervisor	27	34	17	11	7	2	0	63	19	4321
2018	Supervisor	23	40	19	11	6	1	0	64	17	896
2018	Non-supervisor	26	34	18	11	8	3	0	62	19	3319
2017	Supervisor	17	42	18	16	6	1	0	60	22	975
2017	Non-supervisor	19	37	18	13	9	3	1	58	23	3656

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	10	90	1058
2019	Non-supervisor	17	83	4318
2017	Supervisor	12	88	974
2017	Non-supervisor	19	81	3655
2014	Supervisor	11	89	938
2014	Non-supervisor	15	85	3854

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	79	21	108
2019	Non-supervisor	80	20	719
2017	Supervisor	83	17	114
2017	Non-supervisor	77	23	680
2014	Supervisor	73	27	101
2014	Non-supervisor	78	22	571

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	48	32	12	5	4	0	80	9	84
2019	Non-supervisor	49	34	6	7	4	0	83	11	571
2017	Supervisor	61	27	4	5	1	1	89	6	95
2017	Non-supervisor	45	37	5	9	4	1	82	13	526
2014	Supervisor	44	38	4	8	4	1	83	13	74
2014	Non-supervisor	56	32	6	3	2	0	89	6	450

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	14	31	28	14	12	1	0	14	86	1055
2019	Non-supervisor	20	30	23	13	11	2	1	20	80	4312
2018	Supervisor	15	28	27	15	13	1	0	15	85	896
2018	Non-supervisor	20	25	25	14	14	1	1	21	79	3329
2017	Supervisor	16	23	25	16	17	2	1	16	84	974
2017	Non-supervisor	20	21	22	14	18	3	1	21	79	3661

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	63	37	896
2019	Non-supervisor	61	39	3342

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	26	74	883
2019	Non-supervisor	42	58	3299
2018	Supervisor	20	80	740
2018	Non-supervisor	31	69	2554

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	8	26	18	21	20	2	5	36	44	880
2019	Non-supervisor	13	23	20	16	19	2	6	40	38	3324
2018	Supervisor	9	23	21	22	20	1	4	34	44	741
2018	Non-supervisor	11	22	19	18	22	2	6	36	44	2569
2017	Supervisor	8	18	16	20	30	1	8	29	54	790
2017	Non-supervisor	10	20	16	19	25	2	8	34	49	2809

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	2	12	14	26	39	1	5	15	70	881
2019	Non-supervisor	7	17	17	20	31	2	6	26	55	3319
2018	Supervisor	2	8	15	21	48	3	3	11	73	741
2018	Non-supervisor	5	14	16	20	40	2	4	20	64	2568
2017	Supervisor	2	5	8	20	57	1	7	8	83	790
2017	Non-supervisor	4	9	11	16	52	2	6	13	75	2808

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	37	22	17	11	9	0	4	62	21	1048
2019	Non-supervisor	38	19	15	9	10	1	8	63	21	4296
2018	Supervisor	38	18	18	10	10	1	6	60	21	891
2018	Non-supervisor	34	19	16	10	12	2	7	58	24	3319

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 32. Are you a supervisor?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment