2019 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	54	36	4	5	2	0	90	6	1055
2019	CR-04	55	35	4	5	1	0	90	7	538
2019	CR-05	39	49	4	5	3	0	88	8	277
2017	CR	51	39	3	6	2	0	89	7	927
2017	CR-03	65	25	3	5	2	0	90	7	220
2017	CR-04	51	41	2	4	2	0	92	6	466
2017	CR-05	36	47	6	9	3	0	82	11	226
2014	CR	48	40	3	7	2	0	87	9	1013
2014	CR-03	62	30	2	4	2	0	92	6	369
2014	CR-04	38	46	5	10	2	0	84	12	400
2014	CR-05	41	44	3	8	3	0	86	11	234
2011	CR	50	37	3	7	2	0	87	9	1038
2011	CR-03	55	35	2	5	3	0	90	8	238
2011	CR-04	53	34	5	7	1	0	87	8	252
2011	CR-05	46	41	3	7	3	0	87	10	543
2008	CR	43	43	4	6	3	0	86	9	893
2008	CR-03	42	43	4	6	4	1	86	10	175
2008	CR-04	45	44	3	5	2	0	89	7	261
2008	CR-05	42	43	5	6	4	0	85	10	446

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	71	16	5	4	3	0	2	89	7	1056
2019	CR-04	70	17	4	4	4	0	1	88	8	539
2019	CR-05	64	21	6	5	3	0	2	86	8	277
2017	CR	76	15	4	3	1	0	1	92	4	928
2017	CR-03	89	5	2	1	1	1	1	96	2	220
2017	CR-04	74	16	4	3	1	0	1	91	4	467
2017	CR-05	66	22	5	6	1	0	0	88	7	226
2014	CR	70	18	4	5	3	0	1	89	7	1012
2014	CR-03	82	11	2	2	1	0	2	96	3	368
2014	CR-04	66	22	6	4	2	0	1	88	6	400
2014	CR-05	56	21	4	12	6	0	0	78	18	234
2011	CR	73	13	5	5	2	0	1	87	8	1037
2011	CR-03	84	8	4	3	0	0	1	93	3	237
2011	CR-04	68	18	5	5	3	0	2	88	8	252
2011	CR-05	70	14	5	7	3	0	2	85	10	543
2008	CR	70	15	5	4	5	0	1	86	9	892
2008	CR-03	81	9	3	2	2	1	3	93	4	175
2008	CR-04	69	18	8	3	2	0	0	87	5	259
2008	CR-05	66	16	4	6	8	0	1	83	14	447

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	52	33	6	6	3	85	10	1051
2019	CR-04	52	31	5	8	4	83	12	537
2019	CR-05	41	44	8	5	3	84	8	275
2017	CR	49	34	7	7	4	83	10	929
2017	CR-03	60	24	3	10	3	84	13	220
2017	CR-04	49	35	8	5	4	83	9	468
2017	CR-05	38	42	9	7	4	80	11	226
2014	CR	50	34	6	7	3	84	10	1012
2014	CR-03	56	32	5	5	3	88	8	369
2014	CR-04	42	38	8	9	4	79	13	400
2014	CR-05	53	31	6	6	4	84	10	233
2011	CR	44	35	8	7	5	79	12	1035
2011	CR-03	51	28	8	8	4	80	12	236
2011	CR-04	43	36	10	6	4	80	10	251
2011	CR-05	41	38	7	7	6	79	14	543

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	42	38	7	9	4	0	0	80	13	1052
2019	CR-04	38	38	9	10	5	0	0	76	15	539
2019	CR-05	36	42	6	11	5	0	0	79	16	276
2018	CR	38	40	7	11	3	0	0	78	15	802
2018	CR-03	44	39	3	10	4	0	1	83	14	147
2018	CR-04	37	39	9	12	3	0	0	76	15	402
2018	CR-05	35	42	7	11	4	0	0	78	15	234
2017	CR	38	37	10	10	6	0	0	75	15	930
2017	CR-03	50	34	4	6	5	0	0	84	11	220
2017	CR-04	40	38	10	8	4	0	0	77	12	469
2017	CR-05	22	38	13	16	10	0	0	60	27	226
2014	CR	36	35	8	13	8	0	1	71	21	1012
2014	CR-03	51	31	5	8	5	0	1	82	13	368
2014	CR-04	24	36	12	17	11	0	1	60	28	400
2014	CR-05	32	37	8	15	7	0	1	69	22	234
2011	CR	34	38	9	12	6	0	1	73	18	1035
2011	CR-03	44	34	8	8	4	0	1	79	13	238
2011	CR-04	27	38	11	14	9	0	1	66	23	251
2011	CR-05	34	40	8	13	5	0	1	74	18	541
2008	CR	28	41	12	12	6	0	1	70	19	895
2008	CR-03	25	40	7	14	11	1	2	66	26	175
2008	CR-04	23	44	15	12	5	0	1	68	17	262
2008	CR-05	32	40	11	11	5	0	0	72	16	447

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	52	32	7	6	2	0	0	85	8	1046
2019	CR-04	50	31	9	6	2	0	1	82	9	533
2019	CR-05	43	42	6	7	3	0	0	85	9	275
2017	CR	49	35	9	5	2	0	0	84	7	930
2017	CR-03	57	28	8	5	1	0	0	85	7	221
2017	CR-04	51	38	7	3	1	1	0	89	4	469
2017	CR-05	38	34	14	10	4	0	0	72	13	225
2014	CR	49	34	9	6	2	0	0	83	8	1011
2014	CR-03	61	27	5	4	3	0	0	88	7	368
2014	CR-04	40	38	12	7	3	1	0	78	10	400
2014	CR-05	44	39	10	6	1	0	0	83	7	233

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	47	29	11	6	5	1	1	78	12	1052
2019	CR-04	46	31	11	6	5	1	1	78	11	534
2019	CR-05	36	32	12	10	7	1	1	70	18	278
2018	CR	44	30	14	6	5	0	1	75	11	798
2018	CR-03	41	30	14	7	8	0	0	72	14	145
2018	CR-04	47	29	15	4	3	0	2	77	8	401
2018	CR-05	42	31	12	9	7	0	0	73	15	233
2017	CR	46	28	13	7	5	1	1	75	12	928
2017	CR-03	55	23	10	5	4	2	0	80	9	220
2017	CR-04	45	31	14	5	3	1	1	78	8	467
2017	CR-05	38	25	14	12	9	1	1	65	21	226
2014	CR	40	33	14	7	4	1	1	74	12	1011
2014	CR-03	50	28	12	5	3	1	1	80	8	368
2014	CR-04	37	34	15	7	4	2	2	73	11	399
2014	CR-05	29	38	14	11	8	0	1	67	19	234
2011	CR	37	33	13	8	6	1	1	72	15	1037
2011	CR-03	52	27	11	3	5	1	1	81	8	237
2011	CR-04	31	40	13	9	4	0	2	73	14	251
2011	CR-05	34	33	14	10	8	1	1	68	18	544

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	47	31	11	6	5	0	0	78	11	1053
2019	CR-04	45	33	11	6	5	0	0	78	11	537
2019	CR-05	32	39	16	6	8	0	0	70	14	277
2018	CR	35	37	13	7	7	0	0	73	14	798
2018	CR-03	41	35	8	7	7	1	1	77	14	147
2018	CR-04	35	39	14	7	6	0	0	74	13	400
2018	CR-05	35	34	16	9	6	0	0	69	15	232
2017	CR	37	41	10	7	5	0	0	78	12	928
2017	CR-03	44	33	11	6	6	0	0	77	12	221
2017	CR-04	37	46	9	6	3	0	0	83	8	466
2017	CR-05	30	39	11	12	7	0	0	70	19	226
2014	CR	31	38	15	9	6	0	0	70	15	1011
2014	CR-03	41	37	11	6	5	0	0	79	11	369
2014	CR-04	28	38	19	9	5	0	0	66	14	398
2014	CR-05	20	41	17	14	9	0	0	60	23	234
2011	CR	36	35	11	9	8	0	0	71	17	1037
2011	CR-03	46	33	9	5	7	0	0	79	12	237
2011	CR-04	32	35	14	12	6	1	0	68	18	251
2011	CR-05	33	36	11	10	9	0	0	69	19	544
2008	CR	31	38	14	10	7	0	0	69	17	881
2008	CR-03	34	34	14	10	9	0	0	67	18	173
2008	CR-04	34	41	16	5	4	0	0	75	8	261
2008	CR-05	28	39	12	12	9	0	0	66	21	436

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	34	33	16	8	8	1	0	67	16	1052
2019	CR-04	34	29	17	10	8	0	0	64	19	536
2019	CR-05	25	43	17	6	7	2	1	69	14	277
2018	CR	29	31	19	11	9	0	0	60	20	796
2018	CR-03	32	21	21	12	12	0	1	54	25	145
2018	CR-04	28	34	18	12	8	0	0	62	20	400
2018	CR-05	30	31	20	11	8	0	0	61	19	232
2017	CR	31	33	16	13	7	0	0	64	20	930
2017	CR-03	35	29	18	12	6	0	0	64	18	221
2017	CR-04	31	38	15	12	5	0	0	69	17	468
2017	CR-05	24	32	16	15	13	0	0	56	28	226
2014	CR	25	32	18	15	9	0	0	58	24	1012
2014	CR-03	32	32	16	11	9	0	0	64	20	369
2014	CR-04	23	35	18	14	9	1	0	59	23	399
2014	CR-05	20	27	20	23	10	0	0	47	33	234
2011	CR	21	32	17	17	13	0	0	53	30	1039
2011	CR-03	28	33	16	9	13	0	1	62	22	238
2011	CR-04	21	32	19	18	10	0	0	53	28	252
2011	CR-05	18	31	16	20	15	0	0	49	35	544

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	51	35	8	5	2	0	0	86	6	1047
2019	CR-04	51	33	8	6	2	0	0	84	8	533
2019	CR-05	39	45	8	5	2	0	1	85	7	275
2018	CR	44	36	10	5	4	0	0	81	9	798
2018	CR-03	48	37	8	3	4	0	0	85	7	146
2018	CR-04	43	35	12	5	4	0	0	79	9	402
2018	CR-05	45	37	8	6	4	0	0	82	10	232
2017	CR	47	35	9	6	3	0	0	82	9	928
2017	CR-03	58	27	8	5	2	0	0	85	7	221
2017	CR-04	45	39	8	6	1	0	0	85	8	467
2017	CR-05	39	34	12	8	6	1	0	74	14	225

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	56	31	7	4	2	0	0	87	6	1049
2019	CR-04	57	30	7	5	1	0	0	87	6	537
2019	CR-05	43	38	10	5	3	0	0	82	8	274
2018	CR	51	34	9	3	2	1	0	85	5	800
2018	CR-03	51	31	9	5	4	0	0	82	9	145
2018	CR-04	56	33	8	2	1	0	0	88	3	403
2018	CR-05	44	36	11	4	3	1	0	82	7	233
2017	CR	54	32	7	4	2	0	0	87	6	930
2017	CR-03	63	28	5	3	1	0	0	91	4	221
2017	CR-04	58	32	6	2	1	1	0	91	3	468
2017	CR-05	38	35	11	9	7	0	0	73	15	226
2014	CR	44	37	10	5	3	1	0	82	8	1013
2014	CR-03	54	32	7	4	2	0	0	87	6	369
2014	CR-04	44	42	8	3	3	1	0	87	5	400
2014	CR-05	29	36	17	11	5	1	0	66	17	234
2011	CR	44	36	8	7	3	1	0	82	11	1039
2011	CR-03	59	27	7	4	2	0	0	86	6	238
2011	CR-04	39	44	10	6	0	1	0	84	6	252
2011	CR-05	41	36	8	9	5	1	0	78	14	544
2008	CR	45	37	9	5	3	1	0	83	9	894
2008	CR-03	51	33	5	5	5	1	1	85	10	174
2008	CR-04	45	45	7	2	2	0	0	89	3	262
2008	CR-05	43	34	11	7	4	1	0	78	11	447

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	35	34	16	8	7	0	69	15	1050
2019	CR-04	36	34	15	9	7	0	70	15	536
2019	CR-05	26	39	18	9	8	0	65	16	277
2018	CR	31	34	14	11	9	0	65	21	798
2018	CR-03	29	32	14	12	13	0	61	25	146
2018	CR-04	31	35	16	9	8	0	67	18	401
2018	CR-05	30	34	12	15	9	0	64	24	233
2017	CR	33	33	16	10	8	1	66	19	930
2017	CR-03	34	29	17	9	10	0	64	19	221
2017	CR-04	35	36	14	8	5	1	72	14	468
2017	CR-05	25	28	17	17	13	0	53	29	226

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	59	28	8	3	3	0	87	5	1043
2019	CR-04	59	28	7	3	2	0	88	5	530
2019	CR-05	43	37	13	3	4	0	80	7	276
2018	CR	53	30	9	5	3	0	83	8	794
2018	CR-03	61	22	9	3	6	0	82	8	142
2018	CR-04	55	28	10	5	2	0	84	7	402
2018	CR-05	48	36	7	6	3	0	84	9	231
2017	CR	60	27	8	2	2	0	88	4	930
2017	CR-03	68	21	8	1	2	0	89	3	221
2017	CR-04	64	26	7	1	1	0	90	3	468
2017	CR-05	45	36	10	4	4	0	82	8	226
2014	CR	61	26	8	3	1	0	87	5	1012
2014	CR-03	74	17	6	2	1	0	91	3	368
2014	CR-04	57	32	8	2	1	0	89	3	400
2014	CR-05	46	29	12	8	3	1	76	11	234
2011	CR	61	26	9	3	2	0	87	4	1038
2011	CR-03	68	24	6	0	2	0	92	2	238
2011	CR-04	54	31	12	1	1	0	86	2	252
2011	CR-05	60	24	9	4	2	0	85	6	543

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	29	34	18	10	7	0	1	64	17	1048
2019	CR-04	32	36	17	8	6	0	1	69	15	536
2019	CR-05	19	34	23	13	9	0	2	54	22	273
2018	CR	25	29	20	13	12	0	1	55	24	796
2018	CR-03	26	20	23	12	18	0	1	46	30	146
2018	CR-04	27	33	20	11	10	1	1	60	20	400
2018	CR-05	23	29	19	17	12	0	0	51	29	231
2017	CR	28	34	17	11	8	1	1	63	19	928
2017	CR-03	34	30	17	10	6	1	2	65	17	220
2017	CR-04	30	38	16	8	4	1	1	70	13	467
2017	CR-05	16	32	17	17	17	0	0	48	34	226
2014	CR	21	36	18	13	9	1	2	59	22	1012
2014	CR-03	26	36	18	9	7	1	2	65	17	369
2014	CR-04	22	41	16	14	5	1	2	64	20	400
2014	CR-05	12	28	22	17	18	0	3	41	36	233
2011	CR	24	36	15	12	12	0	1	60	24	1036
2011	CR-03	35	33	15	9	8	0	0	69	17	238
2011	CR-04	21	44	18	11	6	0	0	65	16	252
2011	CR-05	20	33	14	14	16	1	1	54	31	541

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	31	34	17	9	7	0	1	66	17	1051
2019	CR-04	34	35	16	7	6	1	1	70	14	535
2019	CR-05	19	40	16	13	10	0	2	60	23	277
2018	CR	29	30	20	11	9	0	1	60	20	795
2018	CR-03	23	24	27	10	15	0	1	48	26	143
2018	CR-04	33	32	19	10	6	0	0	65	17	403
2018	CR-05	27	31	17	14	10	0	1	58	25	230
2017	CR	32	35	17	9	6	0	1	68	15	930
2017	CR-03	37	32	12	13	5	0	1	69	18	221
2017	CR-04	34	38	18	5	3	0	1	73	9	468
2017	CR-05	22	33	20	13	11	0	0	56	24	226
2014	CR	28	35	18	10	7	0	2	64	17	1011
2014	CR-03	32	34	16	9	7	1	1	67	16	368
2014	CR-04	31	37	18	9	4	0	1	69	13	400
2014	CR-05	16	34	21	13	12	0	3	52	26	233

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	43	38	10	4	4	0	82	8	1047
2019	CR-04	43	36	11	4	5	0	79	9	532
2019	CR-05	34	45	11	7	3	0	79	11	277
2018	CR	37	35	15	8	5	0	72	13	795
2018	CR-03	39	30	13	11	7	0	69	18	146
2018	CR-04	36	36	16	6	5	0	73	11	402
2018	CR-05	36	37	13	9	5	0	73	14	228
2017	CR	38	36	15	6	4	1	75	10	931
2017	CR-03	47	29	14	5	5	1	77	9	221
2017	CR-04	39	38	16	4	3	0	77	7	469
2017	CR-05	27	39	14	12	7	0	67	19	226
2014	CR	33	41	13	7	5	1	75	12	1010
2014	CR-03	44	36	9	5	5	0	81	10	369
2014	CR-04	29	41	16	7	4	1	72	12	398
2014	CR-05	22	48	14	9	6	0	70	16	233
2011	CR	37	38	13	7	4	0	76	12	1032
2011	CR-03	50	31	13	4	2	1	82	6	236
2011	CR-04	31	43	14	9	3	0	74	12	251
2011	CR-05	34	39	12	8	6	0	74	14	540

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	55	29	8	4	3	0	84	7	1055
2019	CR-04	57	28	8	4	3	1	85	7	539
2019	CR-05	35	41	13	5	5	0	76	10	278
2018	CR	45	33	11	5	5	0	79	11	801
2018	CR-03	56	25	10	3	5	1	81	9	146
2018	CR-04	45	35	10	4	6	0	80	10	403
2018	CR-05	39	35	14	8	4	0	74	12	233
2017	CR	46	36	9	5	3	1	82	8	927
2017	CR-03	58	25	7	5	4	1	84	9	220
2017	CR-04	46	39	8	4	3	0	85	6	466
2017	CR-05	33	40	14	7	4	1	74	11	226
2014	CR	44	32	14	6	4	0	77	10	1010
2014	CR-03	61	26	8	2	3	0	87	6	368
2014	CR-04	38	35	18	7	3	0	73	10	399
2014	CR-05	27	38	18	10	6	1	66	16	233
2011	CR	42	34	10	8	5	0	77	13	1037
2011	CR-03	53	31	5	6	4	0	84	10	237
2011	CR-04	37	38	13	9	2	0	75	12	251
2011	CR-05	40	34	11	8	8	0	74	15	544
2008	CR	36	38	13	7	5	0	75	13	895
2008	CR-03	38	35	11	8	7	0	73	15	175
2008	CR-04	39	41	13	2	5	0	80	7	262
2008	CR-05	34	38	13	10	5	0	72	15	447

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	64	25	8	2	1	0	1	89	3	1040
2019	CR-04	62	27	8	1	1	0	0	89	2	535
2019	CR-05	62	23	9	3	1	0	2	87	4	273
2018	CR	58	27	10	2	1	0	2	86	4	803
2018	CR-03	57	22	14	3	3	0	1	80	6	148
2018	CR-04	61	26	9	2	1	0	1	88	3	404
2018	CR-05	55	29	9	3	2	0	3	87	4	233
2017	CR	56	29	10	2	1	0	2	87	3	932
2017	CR-03	61	26	9	3	0	0	1	87	4	221
2017	CR-04	59	30	10	1	0	0	1	89	1	470
2017	CR-05	48	31	11	4	1	0	5	84	5	226
2014	CR	54	28	13	3	2	0	1	83	4	1013
2014	CR-03	59	27	9	1	2	0	1	88	3	369
2014	CR-04	50	29	16	4	2	0	0	79	6	400
2014	CR-05	51	28	14	3	1	0	3	82	4	234
2011	CR	49	29	14	4	2	0	1	79	7	1038
2011	CR-03	63	22	10	3	1	0	0	86	4	238
2011	CR-04	39	32	17	7	4	0	0	72	11	251
2011	CR-05	47	31	14	4	2	0	2	80	6	544
2008	CR	43	31	14	5	3	0	2	76	9	892
2008	CR-03	48	29	17	3	2	0	1	77	6	174
2008	CR-04	42	33	15	7	3	0	0	75	10	261
2008	CR-05	43	31	13	5	4	1	4	77	9	446

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	7	18	27	24	18	1	4	45	27	1046
2019	CR-04	9	20	28	21	16	2	5	40	31	533
2019	CR-05	4	17	28	27	16	1	6	47	23	277
2018	CR	8	20	30	22	16	2	3	40	28	798
2018	CR-03	7	19	34	19	15	0	5	36	28	147
2018	CR-04	8	22	31	21	15	2	2	37	31	404
2018	CR-05	7	16	26	27	19	3	2	49	24	228
2017	CR	9	15	33	20	15	1	8	38	26	917
2017	CR-03	8	8	34	19	22	0	9	45	18	220
2017	CR-04	7	15	32	22	15	1	8	40	25	456
2017	CR-05	13	19	36	16	10	0	5	28	35	226
2014	CR	8	20	33	19	13	1	5	34	30	1007
2014	CR-03	6	15	32	20	22	1	4	44	22	367
2014	CR-04	9	23	36	18	8	1	6	28	34	397
2014	CR-05	9	26	30	17	9	2	6	29	38	233
2011	CR	11	24	29	18	13	1	4	33	36	1032
2011	CR-03	8	17	32	19	21	1	3	41	26	238
2011	CR-04	12	28	32	18	7	1	3	25	42	250
2011	CR-05	11	25	27	18	13	1	5	32	38	539
2008	CR	10	20	31	22	11	1	4	35	32	893
2008	CR-03	14	19	26	23	14	1	3	38	35	175
2008	CR-04	8	23	32	23	8	1	5	32	33	260
2008	CR-05	10	19	32	22	13	1	3	36	30	447

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	8	12	20	25	27	3	5	57	22	1046
2019	CR-04	10	12	19	25	24	5	5	54	25	531
2019	CR-05	8	13	25	26	21	2	5	51	22	277
2018	CR	11	16	21	21	22	4	5	47	30	797
2018	CR-03	11	14	18	20	26	3	7	52	28	148
2018	CR-04	12	18	22	20	19	4	5	43	33	402
2018	CR-05	10	15	23	22	23	4	3	49	26	228
2017	CR	10	13	23	18	22	4	9	46	26	915
2017	CR-03	7	9	22	17	29	3	13	55	19	217
2017	CR-04	9	13	24	18	23	5	10	48	25	458
2017	CR-05	15	17	25	19	15	5	3	37	35	225
2014	CR	12	17	23	20	19	3	6	43	31	1005
2014	CR-03	7	12	19	22	31	3	7	58	20	367
2014	CR-04	16	19	24	21	10	4	6	34	39	395
2014	CR-05	12	21	28	16	12	3	6	32	37	233
2011	CR	12	17	26	20	16	3	5	39	32	1029
2011	CR-03	12	12	24	19	23	4	5	47	27	237
2011	CR-04	11	20	29	21	9	4	6	34	35	249
2011	CR-05	12	18	26	19	17	3	5	39	33	538
2008	CR	10	15	29	20	19	3	5	42	27	889
2008	CR-03	18	17	21	16	22	2	4	41	37	174
2008	CR-04	7	14	33	21	17	3	5	41	23	258
2008	CR-05	10	15	29	21	19	3	4	43	26	446

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	6	11	21	22	25	7	8	56	20	1039
2019	CR-04	5	12	23	24	21	7	7	53	20	528
2019	CR-05	11	15	22	22	15	7	10	43	31	274
2018	CR	8	14	20	23	19	5	11	50	25	788
2018	CR-03	4	7	18	28	23	6	14	64	14	145
2018	CR-04	8	14	19	23	19	7	10	51	27	397
2018	CR-05	9	17	26	20	14	3	11	40	31	227
2017	CR	8	12	22	20	19	7	13	48	25	914
2017	CR-03	4	6	21	19	31	6	13	62	12	219
2017	CR-04	7	11	22	22	17	7	13	49	23	454
2017	CR-05	15	19	24	17	11	5	10	33	39	226
2014	CR	8	13	22	19	18	6	13	46	27	1004
2014	CR-03	4	7	17	22	30	6	14	66	13	366
2014	CR-04	10	16	26	19	12	5	11	37	31	395
2014	CR-05	12	21	23	15	9	6	13	31	40	233
2011	CR	7	14	25	19	18	6	11	44	26	1027
2011	CR-03	5	11	17	22	26	8	11	59	20	237
2011	CR-04	10	18	30	16	12	7	8	33	32	247
2011	CR-05	7	13	26	20	16	5	13	44	25	538
2008	CR	8	16	28	21	14	5	8	41	27	887
2008	CR-03	10	14	20	18	23	5	10	48	29	173
2008	CR-04	7	17	28	24	11	5	9	40	28	257
2008	CR-05	7	16	30	21	13	6	8	39	26	446

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	4	6	16	30	34	2	8	71	11	1043
2019	CR-04	3	7	17	34	31	3	5	71	11	529
2019	CR-05	5	7	21	24	24	3	15	59	15	278
2018	CR	6	8	20	29	27	2	9	62	16	794
2018	CR-03	7	6	20	26	28	1	12	62	16	147
2018	CR-04	5	7	20	32	29	2	5	66	13	401
2018	CR-05	7	10	22	26	21	2	12	54	21	227
2017	CR	6	9	20	22	28	3	13	59	17	913
2017	CR-03	3	8	17	17	38	2	16	66	13	218
2017	CR-04	3	5	22	26	29	3	11	64	10	455
2017	CR-05	13	17	19	19	17	2	13	42	35	225
2014	CR	5	10	20	27	25	2	11	60	17	1004
2014	CR-03	2	5	16	28	37	2	11	74	7	367
2014	CR-04	6	10	25	31	20	2	7	56	17	394
2014	CR-05	10	18	20	18	15	2	17	42	34	233
2011	CR	9	13	26	22	20	2	8	47	24	1023
2011	CR-03	4	8	20	24	32	3	8	63	14	237
2011	CR-04	6	15	31	27	15	2	4	45	22	247
2011	CR-05	12	14	26	19	17	1	10	42	29	534
2008	CR	9	14	26	26	17	2	7	48	24	888
2008	CR-03	7	6	19	34	27	2	5	65	15	175
2008	CR-04	5	11	31	28	16	2	7	48	17	256
2008	CR-05	11	18	25	22	15	2	8	40	32	446

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	6	11	17	25	33	2	5	62	19	1043
2019	CR-04	7	12	20	24	30	2	5	58	21	532
2019	CR-05	8	13	20	26	23	3	8	55	23	277
2018	CR	8	12	23	24	25	2	7	53	22	794
2018	CR-03	8	10	19	24	29	1	10	59	20	147
2018	CR-04	8	13	23	24	23	2	5	52	23	402
2018	CR-05	8	11	24	22	24	3	8	52	21	227
2017	CR	8	13	22	21	23	3	12	51	24	916
2017	CR-03	6	7	21	14	33	3	16	58	16	218
2017	CR-04	5	11	22	25	22	3	12	55	19	457
2017	CR-05	14	20	22	19	16	2	7	38	38	226
2014	CR	10	14	21	18	25	3	9	49	27	1004
2014	CR-03	5	7	18	20	37	4	10	66	14	365
2014	CR-04	13	17	24	18	19	3	7	41	33	396
2014	CR-05	15	18	21	15	17	4	10	37	39	233
2011	CR	16	19	23	15	17	2	9	35	39	1031
2011	CR-03	11	13	20	21	28	1	6	53	25	237
2011	CR-04	18	22	25	15	11	2	7	28	44	249
2011	CR-05	18	20	24	13	14	1	10	31	42	540
2008	CR	17	19	23	18	15	1	6	36	38	886
2008	CR-03	18	19	19	17	22	1	5	40	39	175
2008	CR-04	11	21	29	21	10	2	6	33	35	257
2008	CR-05	19	17	21	18	16	2	7	37	40	444

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	14	15	19	19	21	7	5	45	33	1040
2019	CR-04	13	15	20	21	20	6	5	46	32	529
2019	CR-05	16	17	20	18	16	7	5	39	38	277
2018	CR	16	17	23	14	18	6	6	37	38	794
2018	CR-03	18	16	21	8	21	5	13	34	41	146
2018	CR-04	14	18	25	14	18	6	4	36	36	402
2018	CR-05	19	16	20	18	17	7	4	39	39	227
2017	CR	14	17	23	16	15	5	10	36	36	918
2017	CR-03	9	15	24	14	20	4	14	41	29	220
2017	CR-04	13	15	25	18	14	6	10	38	32	457
2017	CR-05	21	23	20	15	9	4	7	28	50	226
2014	CR	19	20	20	13	16	6	7	33	44	1009
2014	CR-03	16	20	18	12	23	4	7	40	40	367
2014	CR-04	27	20	21	13	9	4	7	25	52	399
2014	CR-05	9	20	23	15	15	12	6	36	35	233
2011	CR	16	17	24	14	16	5	8	35	38	1030
2011	CR-03	18	13	21	16	18	7	6	40	36	238
2011	CR-04	20	24	25	13	11	3	5	26	47	248
2011	CR-05	13	16	24	15	17	5	10	37	35	539
2008	CR	19	24	19	16	13	3	5	32	47	892
2008	CR-03	21	26	17	14	15	2	6	31	51	175
2008	CR-04	13	25	22	20	12	3	6	35	41	260
2008	CR-05	23	23	18	15	13	4	4	30	50	446

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	7	10	23	23	26	5	6	55	18	1041
2019	CR-04	7	8	24	23	26	5	6	56	17	529
2019	CR-05	8	15	29	23	14	5	6	41	26	277
2018	CR	8	13	26	20	22	4	7	47	24	799
2018	CR-03	9	9	24	20	26	3	8	52	21	148
2018	CR-04	5	13	27	21	23	5	6	50	20	402
2018	CR-05	13	16	26	18	18	3	5	40	32	230
2017	CR	7	13	23	21	20	6	10	49	23	911
2017	CR-03	4	7	23	17	28	7	15	57	13	218
2017	CR-04	5	11	23	26	20	6	10	54	19	453
2017	CR-05	15	20	26	16	13	3	7	32	40	226
2014	CR	9	14	26	18	19	5	8	43	27	1003
2014	CR-03	6	8	19	22	31	5	8	61	17	365
2014	CR-04	11	16	30	18	13	5	7	35	31	397
2014	CR-05	12	21	32	13	10	4	8	26	37	231

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	7	13	30	24	21	2	4	48	21	1048
2019	CR-04	6	12	28	25	23	3	4	51	19	533
2019	CR-05	10	14	36	23	13	0	3	37	25	278

Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	75	12	5	3	2	0	2	90	5	1054
2019	CR-04	70	14	6	5	3	0	2	86	8	538
2019	CR-05	81	15	2	2	0	0	1	96	2	277
2017	CR	77	14	3	2	1	0	3	94	3	929
2017	CR-03	81	7	3	0	2	0	6	95	2	221
2017	CR-04	76	14	4	3	1	0	2	92	4	468
2017	CR-05	77	20	1	1	1	0	0	97	2	225
2014	CR	77	12	4	2	1	0	3	93	3	1013
2014	CR-03	81	8	3	3	1	0	5	94	3	369
2014	CR-04	73	15	6	2	2	0	3	90	4	400
2014	CR-05	80	16	1	2	1	0	0	96	3	234
2011	CR	75	10	6	2	3	0	3	89	5	1035
2011	CR-03	79	6	8	2	3	0	3	87	5	236
2011	CR-04	70	14	7	3	2	0	5	88	5	251
2011	CR-05	77	10	4	3	3	0	3	90	6	543
2008	CR	72	11	4	2	4	0	7	89	7	894
2008	CR-03	74	6	3	2	4	0	11	90	7	175
2008	CR-04	70	15	4	4	2	1	4	90	6	261
2008	CR-05	71	11	4	1	5	0	7	89	7	447

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	38	27	14	6	6	5	4	72	13	1051
2019	CR-04	36	29	15	5	7	6	2	70	13	536
2019	CR-05	34	29	13	7	4	6	7	73	12	276
2018	CR	24	32	20	8	6	7	4	62	16	793
2018	CR-03	27	29	21	8	8	5	2	60	17	149
2018	CR-04	22	33	21	8	7	7	3	60	16	395
2018	CR-05	26	31	16	7	6	7	6	66	15	233
2017	CR	35	29	14	7	5	5	5	71	14	928
2017	CR-03	39	26	10	10	6	3	5	71	18	220
2017	CR-04	33	31	16	6	4	6	4	71	12	468
2017	CR-05	34	29	12	7	8	4	6	69	17	225
2014	CR	36	30	12	7	5	6	4	73	13	1012
2014	CR-03	44	24	10	7	6	5	4	75	15	368
2014	CR-04	31	33	13	7	5	6	6	72	14	400
2014	CR-05	33	33	14	5	5	7	3	74	11	234

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	54	26	9	5	5	1	0	81	10	1050
2019	CR-04	50	27	10	6	6	0	0	78	12	536
2019	CR-05	57	28	5	4	2	3	1	89	6	275
2018	CR	47	28	9	7	7	1	0	76	15	793
2018	CR-03	44	29	7	9	11	1	0	73	20	148
2018	CR-04	43	30	9	8	7	1	1	75	16	397
2018	CR-05	56	23	9	5	5	2	0	81	10	232
2017	CR	53	25	8	8	5	1	0	79	13	929
2017	CR-03	58	18	5	11	7	1	0	77	18	220
2017	CR-04	49	30	8	8	5	1	0	79	12	469
2017	CR-05	56	21	10	7	4	2	0	79	11	225
2014	CR	54	27	6	6	6	1	0	82	12	1012
2014	CR-03	57	24	5	6	6	1	0	83	12	369
2014	CR-04	48	30	8	7	7	1	0	79	13	400
2014	CR-05	58	27	4	6	4	2	0	86	10	233

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	59	29	4	5	2	0	0	89	7	1052
2019	CR-04	55	30	6	5	3	0	0	86	8	536
2019	CR-05	62	30	3	3	2	1	0	92	5	277
2018	CR	54	33	5	5	2	0	0	87	7	793
2018	CR-03	52	34	4	5	5	0	1	86	10	149
2018	CR-04	51	33	6	7	2	0	0	85	9	395
2018	CR-05	61	30	4	2	2	0	0	92	4	233
2017	CR	52	34	6	6	2	0	0	86	8	930
2017	CR-03	54	28	5	10	4	0	0	81	14	221
2017	CR-04	50	36	6	5	2	0	0	87	7	468
2017	CR-05	53	34	8	4	1	0	0	87	5	226
2014	CR	51	32	8	6	2	1	0	84	8	1011
2014	CR-03	51	32	7	7	2	1	0	84	9	367
2014	CR-04	46	36	9	7	3	1	0	82	10	400
2014	CR-05	60	28	7	3	1	1	0	88	5	234

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	45	32	14	3	3	2	1	79	6	1056
2019	CR-04	42	35	14	4	3	2	1	79	7	539
2019	CR-05	44	32	15	2	3	3	2	80	5	278
2018	CR	39	33	15	5	3	4	2	76	8	794
2018	CR-03	36	30	17	7	4	5	2	71	12	149
2018	CR-04	37	34	17	5	3	3	1	74	8	397
2018	CR-05	44	32	12	4	2	4	2	81	6	232

Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	39	21	19	4	5	2	10	68	10	1051
2019	CR-04	38	21	21	4	5	2	8	67	10	536
2019	CR-05	38	26	15	6	3	1	11	73	10	276

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	50	29	11	4	4	0	1	80	9	1054
2019	CR-04	49	29	13	5	4	0	0	78	9	540
2019	CR-05	51	33	7	5	3	1	1	86	8	276
2018	CR	45	33	10	6	5	1	1	79	11	794
2018	CR-03	46	31	10	8	5	1	0	77	13	147
2018	CR-04	42	33	11	7	6	1	1	76	13	398
2018	CR-05	50	33	8	3	3	1	2	86	6	230
2017	CR	50	29	10	5	4	1	1	81	9	931
2017	CR-03	56	24	10	5	4	2	0	82	9	221
2017	CR-04	48	31	11	5	4	0	1	80	9	469
2017	CR-05	49	30	10	5	4	1	1	80	9	226
2014	CR	47	32	10	5	5	0	1	79	10	1012
2014	CR-03	56	28	7	3	5	0	1	84	8	369
2014	CR-04	38	38	13	7	4	0	1	76	11	399
2014	CR-05	47	30	11	6	6	1	0	78	11	234
2011	CR	41	35	11	8	5	0	0	77	13	1038
2011	CR-03	47	29	13	8	3	0	0	76	11	238
2011	CR-04	33	40	13	9	4	0	0	73	13	252
2011	CR-05	43	35	8	8	6	0	0	78	14	543
2008	CR	37	34	11	9	8	1	1	72	17	894
2008	CR-03	37	32	10	9	10	1	1	70	19	174
2008	CR-04	34	35	15	9	5	1	1	70	14	262
2008	CR-05	38	34	10	9	8	1	1	73	17	447

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	58	24	9	3	3	2	1	84	7	1052
2019	CR-04	55	25	10	4	4	3	1	82	7	538
2019	CR-05	55	29	7	4	1	3	1	88	6	276
2018	CR	51	26	11	5	4	3	1	80	9	791
2018	CR-03	58	19	10	3	5	3	1	81	9	146
2018	CR-04	46	29	11	6	5	4	0	78	11	396
2018	CR-05	55	24	10	4	3	3	1	82	7	230
2017	CR	52	27	10	5	3	2	1	81	8	929
2017	CR-03	62	18	7	6	3	3	1	83	9	221
2017	CR-04	49	30	11	5	2	3	0	81	7	467
2017	CR-05	47	30	11	5	4	1	1	79	9	226
2014	CR	51	27	9	5	4	3	1	82	9	1012
2014	CR-03	60	24	7	3	4	2	1	86	7	369
2014	CR-04	44	30	12	6	4	3	2	78	10	399
2014	CR-05	49	29	9	6	3	3	0	81	9	234
2011	CR	44	28	14	7	4	2	1	75	12	1036
2011	CR-03	54	23	12	6	3	2	1	79	9	238
2011	CR-04	35	36	13	8	4	3	1	74	13	250
2011	CR-05	45	27	14	8	5	1	1	73	13	543
2008	CR	42	28	12	7	7	3	1	73	14	894
2008	CR-03	47	22	13	5	9	3	1	72	14	174
2008	CR-04	40	32	13	7	5	3	0	74	12	262
2008	CR-05	41	28	11	7	8	4	1	73	15	447

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	57	26	9	4	3	1	1	84	7	1051
2019	CR-04	55	27	9	4	4	1	1	83	8	535
2019	CR-05	55	29	9	4	1	0	0	86	5	278
2018	CR	52	28	9	6	4	1	1	81	10	792
2018	CR-03	54	25	9	5	5	2	0	80	10	146
2018	CR-04	51	28	10	6	4	1	1	80	11	397
2018	CR-05	51	29	9	5	3	1	2	82	9	230
2017	CR	52	29	8	6	3	1	1	83	9	928
2017	CR-03	61	19	7	7	5	1	0	81	12	221
2017	CR-04	50	34	8	5	2	0	1	85	7	466
2017	CR-05	49	30	9	7	4	0	0	80	10	226
2014	CR	49	31	9	5	4	1	0	81	9	1013
2014	CR-03	58	26	7	5	4	1	0	85	9	369
2014	CR-04	44	34	12	6	4	0	1	78	11	400
2014	CR-05	46	35	10	5	4	1	0	81	9	234
2011	CR	45	32	10	7	5	0	0	77	12	1035
2011	CR-03	53	29	8	5	5	0	0	83	10	238
2011	CR-04	38	34	13	10	4	0	1	73	14	250
2011	CR-05	45	31	10	8	5	0	0	77	13	542
2008	CR	42	30	10	10	8	1	0	73	18	895
2008	CR-03	47	22	9	11	9	2	1	71	20	175
2008	CR-04	43	31	12	8	5	1	0	75	13	262
2008	CR-05	39	32	9	11	9	1	0	72	19	447

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	83	10	3	1	1	0	2	94	3	1052
2019	CR-04	79	11	4	2	2	0	2	92	4	539
2019	CR-05	88	11	1	0	0	0	0	99	0	275
2017	CR	83	10	3	1	1	0	2	95	2	928
2017	CR-03	86	6	2	0	2	0	4	96	2	221
2017	CR-04	82	10	4	1	1	0	1	93	2	466
2017	CR-05	82	15	2	0	0	0	1	98	0	226
2014	CR	83	10	3	1	1	0	2	95	2	1010
2014	CR-03	86	6	2	1	1	0	4	95	2	367
2014	CR-04	78	14	4	2	1	0	2	94	3	399
2014	CR-05	85	11	2	0	1	1	0	97	1	234
2011	CR	80	10	4	1	1	0	3	93	3	1038
2011	CR-03	82	7	6	1	1	0	3	92	2	238
2011	CR-04	77	13	4	2	1	0	3	92	3	252
2011	CR-05	80	10	3	1	1	1	3	94	3	543
2008	CR	81	7	3	1	2	1	5	93	3	895
2008	CR-03	82	2	3	1	3	1	9	93	4	175
2008	CR-04	79	10	3	1	2	1	5	94	3	261
2008	CR-05	81	7	4	1	2	0	5	93	3	448

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	50	17	11	3	6	3	11	78	10	1050
2019	CR-04	52	18	10	3	6	2	8	78	11	537
2019	CR-05	47	19	11	3	5	5	10	77	10	275
2017	CR	47	18	9	4	6	6	10	77	12	927
2017	CR-03	54	15	11	3	3	6	7	81	7	221
2017	CR-04	45	19	8	4	6	6	11	78	12	466
2017	CR-05	42	16	10	5	10	4	12	70	19	225
2014	CR	50	21	8	3	4	4	10	82	8	1008
2014	CR-03	63	13	5	1	3	4	11	90	4	366
2014	CR-04	45	25	10	4	5	3	8	79	10	399
2014	CR-05	36	25	11	4	6	6	12	74	13	233
2011	CR	49	25	7	7	7	1	4	78	15	1037
2011	CR-03	64	20	5	3	3	2	3	88	6	237
2011	CR-04	36	35	7	8	9	2	3	74	18	252
2011	CR-05	48	22	7	8	8	1	6	75	18	543

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	61	22	9	2	4	2	0	85	6	1053
2019	CR-04	59	22	11	1	5	2	0	83	6	536
2019	CR-05	63	26	6	3	1	2	0	90	4	277
2018	CR	55	23	10	3	5	2	1	81	8	792
2018	CR-03	55	22	11	3	7	1	0	79	10	147
2018	CR-04	53	24	11	3	6	3	0	80	9	395
2018	CR-05	58	23	9	3	3	3	1	85	6	231
2017	CR	56	22	12	5	4	2	1	80	8	928
2017	CR-03	62	15	10	3	7	2	1	79	11	221
2017	CR-04	52	24	13	4	2	3	1	80	6	467
2017	CR-05	55	22	11	6	4	1	0	79	10	225

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	60	25	8	3	3	0	0	85	6	1058
2019	CR-04	57	27	8	3	4	0	0	85	7	540
2019	CR-05	57	28	9	3	1	1	0	86	5	278
2018	CR	52	28	9	4	6	1	0	81	10	794
2018	CR-03	56	22	10	5	6	0	0	79	12	147
2018	CR-04	50	29	9	4	7	1	0	80	10	397
2018	CR-05	52	29	8	5	4	1	1	83	9	231
2017	CR	57	23	10	5	4	1	1	81	9	928
2017	CR-03	63	19	6	4	7	0	1	83	11	221
2017	CR-04	55	26	11	5	2	1	0	82	7	467
2017	CR-05	53	22	11	7	6	0	0	76	13	225
2014	CR	57	26	8	4	4	1	0	84	8	1013
2014	CR-03	68	20	6	3	3	0	0	89	6	369
2014	CR-04	49	31	9	5	5	1	1	81	10	400
2014	CR-05	54	28	9	5	3	1	0	83	8	234

Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	41	28	13	4	4	9	1	76	9	1057
2019	CR-04	43	29	12	6	4	7	0	77	10	540
2019	CR-05	30	30	17	3	5	14	1	70	9	278
2018	CR	39	25	15	5	6	9	1	71	12	793
2018	CR-03	44	23	11	3	9	8	1	74	13	143
2018	CR-04	40	25	18	7	5	7	0	69	12	400
2018	CR-05	36	25	13	4	6	13	2	72	12	232
2017	CR	40	27	13	5	4	9	2	75	11	930
2017	CR-03	50	21	11	6	3	8	1	77	10	220
2017	CR-04	39	33	12	3	3	9	2	80	7	469
2017	CR-05	33	23	16	9	8	10	1	63	19	226
2014	CR	40	27	13	5	4	10	1	76	10	1012
2014	CR-03	51	23	9	3	4	10	0	82	8	369
2014	CR-04	37	29	13	5	4	10	1	75	10	399
2014	CR-05	28	31	18	7	3	12	0	68	12	234
2011	CR	30	29	17	8	9	7	0	64	18	1037
2011	CR-03	40	25	18	6	7	3	0	67	14	237
2011	CR-04	30	30	16	9	6	8	1	67	16	251
2011	CR-05	26	29	17	9	11	7	0	60	21	544

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	40	28	15	7	5	5	0	72	12	1055
2019	CR-04	43	28	12	8	5	3	0	74	14	538
2019	CR-05	27	30	22	8	6	6	1	62	15	278
2018	CR	36	26	17	8	7	5	1	66	17	792
2018	CR-03	41	20	15	7	10	6	1	66	18	142
2018	CR-04	37	28	17	8	7	4	0	67	15	400
2018	CR-05	33	26	16	9	8	7	2	64	19	232
2017	CR	39	27	14	8	7	5	1	69	16	930
2017	CR-03	51	21	8	8	7	4	1	76	16	220
2017	CR-04	38	32	15	7	3	5	1	74	11	469
2017	CR-05	29	21	19	11	15	5	0	53	28	226
2014	CR	38	24	16	8	5	7	0	68	15	1010
2014	CR-03	52	20	12	5	5	5	1	77	11	368
2014	CR-04	36	25	18	8	5	8	1	66	15	399
2014	CR-05	21	30	21	12	6	8	0	57	21	233
2011	CR	29	26	18	11	12	3	0	57	24	1038
2011	CR-03	40	26	14	9	9	2	0	68	18	238
2011	CR-04	30	25	23	10	8	4	1	58	18	252
2011	CR-05	24	26	18	12	16	3	0	52	29	543
2008	CR	22	26	21	9	17	4	1	50	27	895
2008	CR-03	23	25	20	9	17	6	1	52	27	175
2008	CR-04	27	30	23	5	8	5	2	61	14	262
2008	CR-05	19	23	20	13	22	3	0	44	36	447

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	35	26	19	8	5	8	1	66	13	1047
2019	CR-04	38	27	16	7	5	7	0	70	13	535
2019	CR-05	21	22	28	11	6	10	1	49	20	276
2018	CR	29	23	19	11	7	10	1	59	20	788
2018	CR-03	33	24	16	9	9	9	1	63	20	141
2018	CR-04	31	26	20	10	6	8	1	62	16	399
2018	CR-05	24	20	18	14	8	13	3	52	27	230
2017	CR	32	24	19	9	7	8	1	62	18	928
2017	CR-03	44	18	15	9	7	7	1	67	17	220
2017	CR-04	31	29	18	7	4	9	1	67	13	468
2017	CR-05	20	20	24	11	15	9	0	44	30	225
2014	CR	28	26	17	10	6	11	1	62	19	1011
2014	CR-03	39	26	12	7	5	9	1	73	13	368
2014	CR-04	24	28	17	12	6	12	1	60	20	399
2014	CR-05	16	23	26	12	10	12	0	45	25	234
2011	CR	19	30	21	13	9	7	1	53	24	1038
2011	CR-03	22	33	19	13	8	5	0	58	22	238
2011	CR-04	21	27	26	12	6	6	2	53	19	251
2011	CR-05	16	30	21	14	11	8	0	50	27	544
2008	CR	13	26	21	17	13	10	1	43	33	894
2008	CR-03	16	22	21	14	16	11	0	43	34	174
2008	CR-04	17	28	24	11	8	10	2	51	22	262
2008	CR-05	10	25	19	21	15	9	0	39	40	447

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	34	30	15	9	6	5	1	67	17	1054
2019	CR-04	35	31	15	9	6	3	0	69	16	539
2019	CR-05	22	33	17	12	9	7	1	59	23	276
2018	CR	29	30	16	12	8	5	1	62	21	790
2018	CR-03	36	24	11	13	10	5	0	63	25	141
2018	CR-04	30	33	16	11	6	4	0	66	17	399
2018	CR-05	22	28	16	14	11	6	2	55	27	232
2017	CR	31	28	16	11	8	6	1	63	20	926
2017	CR-03	39	24	17	8	8	4	1	66	16	219
2017	CR-04	33	31	15	9	6	6	1	68	16	467
2017	CR-05	19	24	18	18	14	7	0	47	34	225
2014	CR	29	29	17	10	8	6	1	63	19	1008
2014	CR-03	41	27	12	8	6	5	1	72	15	365
2014	CR-04	23	32	18	11	7	8	1	61	20	399
2014	CR-05	20	29	23	12	12	5	0	51	25	234
2011	CR	22	30	17	16	12	4	0	54	29	1037
2011	CR-03	28	27	18	12	12	3	0	57	24	238
2011	CR-04	23	32	16	16	8	4	0	58	25	251
2011	CR-05	18	30	16	17	14	4	0	50	33	543
2008	CR	17	29	17	20	12	4	0	49	33	892
2008	CR-03	20	22	16	22	16	4	0	43	40	174
2008	CR-04	23	33	22	11	7	4	0	58	19	260
2008	CR-05	13	30	16	24	14	3	0	44	39	447

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	54	15	7	3	3	13	3	83	8	1055
2019	CR-04	55	16	8	4	5	10	2	81	9	538
2019	CR-05	66	19	4	2	0	8	1	93	3	277

Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	38	40	13	4	3	1	0	80	7	1055
2019	CR-04	40	39	13	4	2	1	0	80	7	539
2019	CR-05	26	47	15	7	4	1	0	74	11	277
2018	CR	33	42	15	5	3	2	0	76	8	797
2018	CR-03	32	39	19	6	3	1	0	71	10	148
2018	CR-04	36	43	14	5	2	2	0	80	7	399
2018	CR-05	30	41	15	5	5	3	1	74	10	232
2017	CR	38	37	13	7	4	2	0	76	11	924
2017	CR-03	42	32	14	6	5	0	0	75	11	218
2017	CR-04	41	40	10	6	2	2	0	82	8	466
2017	CR-05	28	35	19	10	8	1	0	63	18	225
2014	CR	36	38	14	6	3	2	0	76	9	1010
2014	CR-03	43	34	13	4	3	2	1	79	8	367
2014	CR-04	35	40	13	6	3	3	1	78	9	399
2014	CR-05	26	40	19	9	4	2	0	67	13	234
2011	CR	31	40	16	8	4	1	0	72	12	1037
2011	CR-03	40	32	18	7	3	0	0	72	10	238
2011	CR-04	35	42	14	4	2	2	0	79	7	251
2011	CR-05	26	42	16	10	5	1	0	68	16	543

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	30	36	16	10	5	3	68	15	1046
2019	CR-04	30	36	16	10	5	2	68	16	534
2019	CR-05	20	39	18	13	6	3	62	20	275

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	42	31	11	7	5	2	2	76	13	1052
2019	CR-04	43	31	12	7	5	2	1	76	12	536
2019	CR-05	32	36	12	11	5	2	1	70	17	276
2018	CR	37	36	11	6	6	3	1	76	13	803
2018	CR-03	44	30	8	6	6	3	3	79	13	149
2018	CR-04	37	37	11	5	5	3	1	77	11	404
2018	CR-05	33	38	10	7	9	3	1	73	17	232
2017	CR	42	32	11	6	5	2	1	77	12	923
2017	CR-03	51	26	11	6	4	2	0	79	9	218
2017	CR-04	44	33	10	5	6	2	1	79	11	466
2017	CR-05	31	35	14	11	5	3	1	69	17	224
2014	CR	43	34	9	6	4	3	1	80	10	1011
2014	CR-03	53	28	5	7	3	3	1	85	10	368
2014	CR-04	40	35	11	6	4	4	2	79	10	399
2014	CR-05	33	41	12	7	5	2	0	76	12	234
2011	CR	41	34	10	6	5	3	1	78	12	1037
2011	CR-03	50	26	10	5	3	5	1	81	8	238
2011	CR-04	35	38	11	6	5	4	1	77	11	251
2011	CR-05	39	36	9	7	6	3	1	78	13	543
2008	CR	34	34	10	9	7	5	1	73	17	894
2008	CR-03	45	29	7	7	5	6	1	79	13	175
2008	CR-04	34	35	13	6	5	6	1	74	12	261
2008	CR-05	30	35	9	11	9	4	1	69	21	447

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	44	33	13	4	4	1	78	8	1052
2019	CR-04	42	33	15	5	4	1	76	9	536
2019	CR-05	36	39	14	4	5	1	76	10	276
2018	CR	39	34	16	5	4	2	75	9	800
2018	CR-03	46	30	13	5	5	1	77	9	149
2018	CR-04	38	33	17	6	3	2	74	9	403
2018	CR-05	37	36	14	4	7	3	75	11	230

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	31	24	17	9	8	9	3	62	19	1053
2019	CR-04	32	23	15	10	8	9	2	62	21	538
2019	CR-05	18	29	20	10	9	11	3	55	21	276
2018	CR	26	25	19	9	9	10	1	57	21	794
2018	CR-03	27	23	19	12	7	11	0	57	21	149
2018	CR-04	26	28	19	8	9	10	2	60	19	399
2018	CR-05	26	22	17	11	12	11	1	55	26	228
2017	CR	23	25	14	13	10	10	4	57	27	928
2017	CR-03	30	24	12	13	12	8	1	59	27	219
2017	CR-04	23	27	15	11	8	11	4	59	22	468
2017	CR-05	18	23	15	16	14	10	4	48	35	226
2014	CR	24	21	16	14	12	10	3	53	29	1007
2014	CR-03	32	21	14	11	11	9	2	59	25	367
2014	CR-04	19	22	20	13	13	9	4	48	30	396
2014	CR-05	21	23	13	18	12	12	2	51	35	234
2011	CR	16	22	18	15	17	10	2	43	36	1038
2011	CR-03	21	24	21	14	11	8	1	50	28	238
2011	CR-04	12	21	22	14	13	13	5	40	33	251
2011	CR-05	16	22	16	16	21	9	1	41	41	544

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	32	30	16	9	9	3	1	64	19	1055
2019	CR-04	33	30	16	9	9	2	0	64	19	539
2019	CR-05	26	34	19	10	9	3	0	61	19	277
2018	CR	26	28	18	12	13	4	0	56	26	799
2018	CR-03	23	24	18	14	16	4	1	49	32	147
2018	CR-04	27	28	18	13	11	3	0	57	24	402
2018	CR-05	27	29	16	10	14	4	0	58	25	232
2017	CR	27	28	17	12	11	4	1	58	24	928
2017	CR-03	33	24	16	8	12	5	2	60	22	220
2017	CR-04	28	31	19	9	8	5	0	62	18	468
2017	CR-05	20	25	14	21	17	2	0	46	39	225
2014	CR	22	26	18	13	13	6	1	52	28	1010
2014	CR-03	28	26	16	10	11	9	1	60	22	368
2014	CR-04	20	23	21	16	15	5	1	45	32	399
2014	CR-05	18	32	18	15	15	3	0	52	30	233
2011	CR	20	29	19	15	14	3	0	50	30	1036
2011	CR-03	25	28	17	12	15	3	0	55	28	238
2011	CR-04	19	31	20	16	10	4	1	53	26	251
2011	CR-05	18	28	20	16	17	1	0	47	33	542
2008	CR	14	26	18	18	19	5	0	42	38	893
2008	CR-03	14	22	18	18	20	8	1	39	41	175
2008	CR-04	18	32	24	10	11	5	0	53	22	262
2008	CR-05	11	25	16	23	23	3	0	37	47	445

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	28	26	16	11	15	3	2	57	27	1056
2019	CR-04	30	26	14	10	16	3	1	58	27	538
2019	CR-05	25	31	18	12	12	1	1	57	25	278
2018	CR	23	25	15	14	18	4	1	50	34	797
2018	CR-03	19	23	14	14	26	3	1	44	42	148
2018	CR-04	23	24	16	13	19	4	1	50	33	400
2018	CR-05	24	27	16	14	13	4	1	54	29	231
2017	CR	24	25	13	16	16	4	1	52	34	928
2017	CR-03	27	19	15	14	17	5	2	50	34	221
2017	CR-04	25	30	11	14	14	5	1	58	30	466
2017	CR-05	20	20	15	21	20	2	1	41	43	226
2014	CR	18	19	12	20	24	4	2	39	48	1011
2014	CR-03	26	18	12	17	19	6	2	48	38	369
2014	CR-04	14	20	11	20	29	3	3	36	52	398
2014	CR-05	12	19	13	25	26	3	3	33	54	234
2011	CR	14	19	14	23	26	3	1	34	51	1036
2011	CR-03	16	18	18	17	25	4	2	36	44	238
2011	CR-04	12	19	13	25	24	6	2	33	52	250
2011	CR-05	14	19	12	24	28	2	1	34	54	543
2008	CR	12	25	15	20	23	3	1	39	45	895
2008	CR-03	7	19	16	22	27	5	4	29	54	175
2008	CR-04	15	30	15	15	19	5	0	48	37	262
2008	CR-05	13	24	15	22	24	1	1	38	47	447

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	55	18	13	3	3	1	6	79	7	1054
2019	CR-04	57	19	13	2	3	1	5	80	6	537
2019	CR-05	42	22	17	6	5	1	6	70	12	278

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	54	11	9	4	6	3	14	78	11	1053
2019	CR-04	47	12	12	5	8	3	12	70	16	537
2019	CR-05	69	9	6	1	2	2	10	88	4	277

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	44	19	16	7	6	2	5	68	15	1049
2019	CR-04	44	21	15	9	7	1	3	68	16	534
2019	CR-05	36	22	18	8	8	4	5	63	17	276

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	41	19	16	7	7	4	5	66	16	1050
2019	CR-04	43	20	17	8	7	3	3	66	16	535
2019	CR-05	32	22	17	8	11	5	6	60	21	276

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	39	18	16	8	9	4	6	64	19	1052
2019	CR-04	42	18	16	8	8	3	5	64	18	537
2019	CR-05	34	20	13	11	10	4	7	61	24	277

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	60	16	9	4	2	4	6	84	6	1050
2019	CR-04	59	17	10	4	1	4	4	82	6	534
2019	CR-05	56	17	9	5	4	4	6	80	9	277

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	68	10	6	2	3	4	6	87	6	1045
2019	CR-04	68	11	7	2	4	4	4	86	7	530
2019	CR-05	68	10	7	2	3	5	6	87	5	275

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	70	9	6	1	2	3	9	90	4	1049
2019	CR-04	70	10	7	1	2	4	7	89	3	533
2019	CR-05	68	9	5	1	3	2	12	89	5	276

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	23	36	22	7	5	5	1	64	13	1050
2019	CR-04	25	38	19	7	5	5	1	67	12	537
2019	CR-05	15	37	28	9	5	4	1	55	15	274
2018	CR	22	32	22	8	8	6	1	58	18	802
2018	CR-03	21	25	23	11	10	7	2	51	23	149
2018	CR-04	23	33	22	7	8	6	0	60	16	403
2018	CR-05	23	32	22	9	8	6	0	59	17	232
2017	CR	25	32	20	10	6	7	1	61	17	925
2017	CR-03	27	30	18	11	5	9	1	63	17	220
2017	CR-04	26	35	20	7	3	7	1	67	11	465
2017	CR-05	19	27	21	16	11	5	1	50	29	225

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	47	35	10	4	3	1	0	83	7	1050
2019	CR-04	47	37	9	3	3	1	0	84	6	538
2019	CR-05	42	39	11	4	4	1	0	81	8	277
2018	CR	52	32	10	3	3	1	0	84	6	800
2018	CR-03	56	26	9	4	5	1	0	82	9	147
2018	CR-04	50	34	10	3	2	1	0	85	5	402
2018	CR-05	53	31	9	3	3	1	0	86	5	232
2017	CR	52	32	8	4	2	2	0	85	6	930
2017	CR-03	57	27	8	5	1	2	0	86	6	220
2017	CR-04	53	35	6	3	1	2	0	89	5	469
2017	CR-05	44	31	14	6	4	1	0	77	9	226
2014	CR	56	29	9	2	2	2	0	87	4	1013
2014	CR-03	62	24	9	2	2	1	0	87	4	369
2014	CR-04	53	33	8	2	2	2	0	88	4	400
2014	CR-05	50	32	10	2	2	3	1	85	4	234
2011	CR	39	33	16	5	5	2	0	74	10	1039
2011	CR-03	46	32	13	3	4	2	0	79	7	238
2011	CR-04	45	31	15	4	2	2	0	77	7	252
2011	CR-05	34	33	17	7	7	2	0	69	14	544

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	54	29	10	2	2	3	0	85	4	1049
2019	CR-04	52	31	11	2	1	2	1	85	4	535
2019	CR-05	48	34	9	3	3	3	0	85	6	276
2018	CR	50	31	11	3	2	2	0	84	5	796
2018	CR-03	57	25	11	3	2	2	0	84	5	146
2018	CR-04	50	31	12	3	2	2	0	83	5	401
2018	CR-05	49	33	10	2	3	2	1	85	5	230
2017	CR	49	30	13	2	2	2	1	81	5	928
2017	CR-03	51	26	13	3	3	2	1	80	7	220
2017	CR-04	51	31	12	2	1	2	1	84	4	467
2017	CR-05	45	30	17	2	4	2	0	77	6	226
2014	CR	58	25	9	2	1	3	1	87	4	1011
2014	CR-03	64	22	8	2	1	2	0	88	3	369
2014	CR-04	53	28	11	2	1	4	2	85	3	398
2014	CR-05	56	26	8	4	2	5	0	86	6	234

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	60	28	6	2	2	0	0	89	5	1054
2019	CR-04	56	31	7	3	2	0	0	88	5	539
2019	CR-05	59	31	5	2	2	0	0	91	4	277
2018	CR	56	29	8	4	3	0	0	86	6	798
2018	CR-03	56	27	7	5	5	0	0	82	10	147
2018	CR-04	54	30	10	3	2	1	0	84	5	400
2018	CR-05	60	29	6	3	1	0	0	90	4	232
2017	CR	56	31	6	5	2	0	0	87	7	928
2017	CR-03	60	26	6	6	2	0	0	85	9	220
2017	CR-04	57	32	7	3	1	0	0	89	4	467
2017	CR-05	49	34	7	7	4	0	0	83	10	226
2014	CR	60	29	6	3	2	0	0	89	5	1010
2014	CR-03	67	22	5	2	3	0	0	89	5	368
2014	CR-04	56	31	7	3	3	1	0	87	6	398
2014	CR-05	56	35	5	3	0	0	0	91	3	234
2011	CR	44	33	11	6	6	0	0	78	11	1035
2011	CR-03	53	26	11	5	3	0	0	80	9	238
2011	CR-04	41	39	10	4	4	0	0	82	8	251
2011	CR-05	42	33	11	7	7	0	0	75	14	541
2008	CR	36	35	11	9	8	0	1	71	17	891
2008	CR-03	35	29	11	11	11	1	1	66	23	175
2008	CR-04	44	36	12	5	3	0	0	79	8	258
2008	CR-05	31	36	11	11	10	0	1	68	21	447

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	52	29	9	5	4	0	0	81	9	1050
2019	CR-04	50	31	9	5	4	1	0	82	9	538
2019	CR-05	39	37	13	6	5	0	0	76	11	275
2018	CR	44	29	15	4	7	1	0	74	11	799
2018	CR-03	47	25	14	6	7	0	1	72	13	146
2018	CR-04	45	31	15	3	5	1	0	76	9	402
2018	CR-05	43	28	15	6	8	0	0	71	14	232
2017	CR	47	28	13	7	4	1	0	75	11	927
2017	CR-03	52	25	12	6	4	1	0	78	11	220
2017	CR-04	49	31	11	6	2	1	0	81	8	467
2017	CR-05	38	24	19	9	10	0	0	62	19	225
2014	CR	41	32	14	6	5	1	0	75	11	1012
2014	CR-03	59	25	8	3	5	0	0	84	8	369
2014	CR-04	35	35	17	8	4	1	0	71	12	399
2014	CR-05	25	39	18	9	8	2	0	65	17	234
2011	CR	35	30	17	9	8	1	0	65	17	1035
2011	CR-03	46	28	13	8	5	0	0	74	13	237
2011	CR-04	33	31	23	8	5	1	1	64	13	251
2011	CR-05	32	30	16	11	10	1	0	62	21	542

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	50	30	10	6	4	0	0	80	10	1050
2019	CR-04	50	30	10	6	4	1	0	80	10	535
2019	CR-05	36	39	13	7	5	0	0	75	12	276
2018	CR	43	31	13	7	5	0	0	74	12	792
2018	CR-03	47	25	10	10	8	0	0	72	18	146
2018	CR-04	43	32	15	5	5	1	0	75	10	399
2018	CR-05	40	34	11	9	5	0	0	74	14	228
2017	CR	44	30	13	8	5	1	0	74	12	928
2017	CR-03	50	26	11	8	4	1	0	76	12	220
2017	CR-04	46	34	11	6	3	0	0	80	8	468
2017	CR-05	34	26	19	11	11	0	0	60	21	225
2014	CR	40	32	14	8	5	1	0	73	13	1010
2014	CR-03	55	27	9	5	5	0	0	82	9	369
2014	CR-04	34	34	17	9	5	1	0	69	13	398
2014	CR-05	25	37	18	12	6	1	0	63	18	233
2011	CR	33	32	17	10	7	0	0	65	17	1034
2011	CR-03	43	28	16	8	5	0	0	70	14	237
2011	CR-04	31	35	20	9	3	1	1	67	12	251
2011	CR-05	30	32	17	12	9	0	0	62	21	541
2008	CR	31	35	14	12	8	0	0	66	20	893
2008	CR-03	29	37	13	11	10	0	0	65	22	175
2008	CR-04	38	36	16	6	5	0	0	73	10	261
2008	CR-05	28	34	13	15	9	0	0	62	25	446

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	38	22	18	10	9	3	1	62	19	1054
2019	CR-04	40	24	16	9	8	3	1	66	17	540
2019	CR-05	24	23	23	13	12	4	0	49	27	275
2018	CR	36	24	17	8	11	3	0	62	20	801
2018	CR-03	39	22	17	7	11	2	1	63	19	147
2018	CR-04	38	22	18	8	10	3	0	62	19	403
2018	CR-05	31	26	17	8	12	6	0	61	21	232
2017	CR	37	23	15	11	9	4	1	63	22	930
2017	CR-03	41	22	15	9	9	4	0	66	19	219
2017	CR-04	40	24	16	10	6	3	1	67	17	470
2017	CR-05	28	21	13	16	17	4	1	51	34	226
2014	CR	33	23	18	11	10	4	1	59	22	1013
2014	CR-03	41	24	18	7	7	4	0	68	14	369
2014	CR-04	32	24	19	12	8	5	1	59	21	400
2014	CR-05	21	23	17	17	20	3	0	45	38	234
2011	CR	34	22	17	11	11	5	0	59	24	1033
2011	CR-03	44	17	18	8	8	5	0	65	16	237
2011	CR-04	31	23	18	14	8	6	1	58	23	250
2011	CR-05	30	24	16	12	14	4	0	56	27	541
2008	CR	28	23	16	14	13	5	0	54	29	892
2008	CR-03	30	22	17	13	11	7	1	56	26	175
2008	CR-04	34	26	16	11	7	5	0	63	19	261
2008	CR-05	25	21	15	16	18	4	0	48	36	445

Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	CR	29	34	38	1057
2019	CR-04	24	36	40	540
2019	CR-05	43	21	37	278
2018	CR	30	32	38	802
2018	CR-03	28	39	33	147
2018	CR-04	29	33	38	403
2018	CR-05	35	24	41	233
2017	CR	27	38	35	931
2017	CR-03	22	44	33	221
2017	CR-04	25	40	36	469
2017	CR-05	38	28	34	226
2014	CR	31	32	37	1011
2014	CR-03	16	48	36	369
2014	CR-04	39	23	38	399
2014	CR-05	42	20	38	233
2011	CR	28	38	35	1039
2011	CR-03	13	53	35	238
2011	CR-04	34	24	42	252
2011	CR-05	32	37	31	544

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	CR	4	34	33	5	17	6	303
2019	CR-04	5	37	32	5	15	7	130
2019	CR-05	3	41	45	4	5	3	119
2018	CR	5	38	30	8	13	7	242
2018	CR-03	7	15	27	2	39	10	41
2018	CR-04	5	36	35	7	10	6	116
2018	CR-05	2	51	26	12	4	5	81
2017	CR	6	32	30	8	17	7	254
2017	CR-03	10	22	18	4	35	10	49
2017	CR-04	4	37	23	9	18	8	115
2017	CR-05	6	28	46	9	5	6	86
2014	CR	6	31	35	10	9999	18	317
2014	CR-03	12	22	27	12	9999	28	60
2014	CR-04	6	31	31	12	9999	21	156
2014	CR-05	2	37	45	8	9999	7	97
2011	CR	11	34	36	7	9999	11	289
2011	CR-03	20	27	27	7	9999	20	30
2011	CR-04	10	31	42	3	9999	13	86
2011	CR-05	9	37	35	9	9999	9	172

Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	31	37	12	9	5	2	4	72	15	1054
2019	CR-04	34	38	12	8	5	2	1	74	13	538
2019	CR-05	14	45	15	17	7	1	1	60	25	277

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	53	25	9	2	1	7	4	86	3	1055
2019	CR-04	57	24	9	1	1	7	1	87	3	538
2019	CR-05	42	31	15	1	0	8	2	82	2	277

Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	9	91	1057
2019	CR-04	11	89	539
2019	CR-05	6	94	278
2018	CR	8	92	804
2018	CR-03	11	89	148
2018	CR-04	8	92	404
2018	CR-05	5	95	234

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	57	43	93
2019	CR-04	65	35	60
2019	CR-05	39	61	18
2018	CR	52	48	64
2018	CR-03	53	47	17
2018	CR-04	59	41	34

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	59	41	93
2019	CR-04	55	45	60
2019	CR-05	72	28	18
2018	CR	63	38	64
2018	CR-03	71	29	17
2018	CR-04	56	44	34

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	CR	100	93
2019	CR-04	100	60
2019	CR-05	100	18
2018	CR	100	64
2018	CR-03	100	17
2018	CR-04	100	34

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	9	91	93

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	27	73	93
2019	CR-04	25	75	60
2019	CR-05	39	61	18
2018	CR	34	66	64
2018	CR-03	53	47	17
2018	CR-04	29	71	34

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	43	57	93
2019	CR-04	48	52	60
2019	CR-05	33	67	18
2018	CR	38	63	64
2018	CR-03	53	47	17
2018	CR-04	29	71	34

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	35	65	93
2019	CR-04	35	65	60
2019	CR-05	28	72	18
2018	CR	42	58	64
2018	CR-03	59	41	17
2018	CR-04	32	68	34

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	47	53	93
2019	CR-04	45	55	60
2019	CR-05	50	50	18
2018	CR	44	56	64
2018	CR-04	35	65	34

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	22	78	93
2019	CR-04	20	80	60
2018	CR	33	67	64
2018	CR-03	29	71	17
2018	CR-04	32	68	34

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	53	47	93
2019	CR-04	57	43	60
2019	CR-05	50	50	18
2018	CR	50	50	64
2018	CR-03	59	41	17
2018	CR-04	41	59	34

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	27	73	93
2019	CR-04	23	77	60
2019	CR-05	39	61	18
2018	CR	33	67	64
2018	CR-03	65	35	17
2018	CR-04	26	74	34

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	12	88	93
2019	CR-04	10	90	60
2018	CR	8	92	64
2018	CR-04	0	100	34

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	9	91	93
2018	CR	9	91	64
2018	CR-05	0	100	11

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	44	56	93
2019	CR-04	43	57	60
2019	CR-05	39	61	18
2018	CR	55	45	64
2018	CR-03	59	41	17
2018	CR-04	62	38	34

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	19	81	93
2019	CR-04	20	80	60
2018	CR	25	75	64
2018	CR-03	35	65	17
2018	CR-04	24	76	34

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	14	86	93
2019	CR-04	18	82	60

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	42	58	93
2019	CR-04	43	57	60
2019	CR-05	33	67	18
2018	CR	45	55	64
2018	CR-03	35	65	17
2018	CR-04	47	53	34

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	23	77	93
2019	CR-04	20	80	60
2019	CR-05	33	67	18
2018	CR	19	81	64
2018	CR-04	18	82	34

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	No (%)	Total responses
2019	CR	100	93
2019	CR-04	100	60
2019	CR-05	100	18

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	20	80	93
2019	CR-04	18	82	60
2018	CR	13	88	64

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	8	92	93

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	5	95	93
2019	CR-05	0	100	18

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	15	85	93
2019	CR-04	12	88	60
2019	CR-05	28	72	18
2018	CR	13	88	64
2018	CR-03	0	100	17
2018	CR-04	18	82	34

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	34	66	93
2019	CR-04	35	65	60
2019	CR-05	28	72	18
2018	CR	34	66	64
2018	CR-03	53	47	17
2018	CR-04	35	65	34

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	15	85	88
2018	CR	15	85	62
2018	CR-04	15	85	33

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	23	77	88
2018	CR	16	84	62
2018	CR-04	18	82	33

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	18	82	88
2018	CR	16	84	62

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	8	92	88

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	14	86	88

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	11	89	88
2018	CR	16	84	62
2018	CR-04	21	79	33

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	8	92	88

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	19	81	88
2018	CR	19	81	62
2018	CR-04	18	82	33

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	19	81	88
2018	CR	16	84	62
2018	CR-03	41	59	17

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	32	68	88
2018	CR	26	74	62
2018	CR-03	35	65	17
2018	CR-04	27	73	33

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	6	94	88
2018	CR	8	92	62

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	40	60	88
2019	CR-05	28	72	18
2018	CR	50	50	62
2018	CR-03	53	47	17
2018	CR-04	52	48	33

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	42	58	88
2018	CR	50	50	62
2018	CR-03	53	47	17
2018	CR-04	48	52	33

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	10	90	88
2018	CR	13	87	62

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	11	89	1057
2019	CR-04	13	87	540
2019	CR-05	9	91	278

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	27	14	16	3	4	25	11	64	11	1056
2019	CR-04	26	16	17	4	4	23	10	63	12	539
2019	CR-05	20	12	19	3	4	31	12	56	11	277
2018	CR	23	15	18	3	4	27	8	60	11	802
2018	CR-03	32	13	16	3	7	24	5	63	13	147
2018	CR-04	23	20	20	3	3	23	8	62	9	403
2018	CR-05	19	9	16	3	5	37	11	54	15	233
2017	CR	26	16	15	5	3	26	10	64	12	928
2017	CR-03	26	16	20	5	5	18	11	59	13	219
2017	CR-04	28	18	14	6	1	25	8	67	11	468
2017	CR-05	21	12	14	3	5	34	11	60	15	226
2014	CR	23	16	15	4	4	26	12	64	13	1013
2014	CR-03	28	17	14	4	5	21	10	66	13	369
2014	CR-04	21	17	17	6	4	24	13	58	15	400
2014	CR-05	20	14	12	2	2	37	12	68	8	234

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	44	23	13	3	3	12	2	78	7	1057
2019	CR-04	44	24	14	4	3	10	1	76	9	539
2019	CR-05	34	26	14	3	3	18	2	75	7	278
2018	CR	38	25	15	3	4	14	1	75	8	804
2018	CR-03	49	24	9	3	6	7	1	79	10	148
2018	CR-04	37	28	17	2	3	12	1	74	7	404
2018	CR-05	34	21	14	3	4	21	1	72	9	233
2017	CR	39	25	14	4	2	14	2	76	7	928
2017	CR-03	42	27	12	5	3	9	1	78	9	219
2017	CR-04	40	25	15	3	1	13	2	78	5	468
2017	CR-05	33	24	14	3	4	20	2	72	10	226
2014	CR	39	24	15	4	2	14	2	75	7	1010
2014	CR-03	51	22	12	2	4	9	1	81	6	366
2014	CR-04	32	25	20	7	1	13	2	68	9	400
2014	CR-05	29	29	12	2	3	22	3	77	6	234
2011	CR	40	32	12	5	5	4	1	76	11	1037
2011	CR-03	47	30	10	3	5	5	0	81	8	237
2011	CR-04	36	33	14	6	4	5	2	74	11	251
2011	CR-05	40	33	12	6	6	4	0	76	12	544

Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	7	93	1056
2019	CR-04	8	92	539
2019	CR-05	6	94	278
2018	CR	6	94	800
2018	CR-03	6	94	148
2018	CR-04	7	93	401
2018	CR-05	3	97	233

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	29	71	73
2019	CR-04	26	74	43
2019	CR-05	38	63	16
2018	CR	31	69	45
2018	CR-04	31	69	29

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	77	23	73
2019	CR-04	72	28	43
2018	CR	78	22	45
2018	CR-04	72	28	29

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	CR	100	73
2019	CR-04	100	43
2019	CR-05	100	16
2018	CR	100	45
2018	CR-04	100	29

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	7	93	73

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	12	88	73
2019	CR-04	12	88	43

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	41	59	73
2019	CR-04	49	51	43
2018	CR	27	73	44
2018	CR-04	36	64	28

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	38	62	73
2019	CR-04	42	58	43
2018	CR	18	82	44
2018	CR-04	18	82	28

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	26	74	73
2019	CR-04	23	77	43
2018	CR	25	75	44
2018	CR-04	29	71	28

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	11	89	73
2019	CR-04	14	86	43

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	22	78	73
2019	CR-04	12	88	43
2018	CR	18	82	44

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	25	75	73
2019	CR-04	21	79	43
2018	CR	16	84	44

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	8	92	73
2018	CR	0	100	44
2018	CR-04	0	100	28

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	10	90	73
2018	CR	16	84	44

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)	Total responses
2019	CR	100	73
2019	CR-04	100	43
2019	CR-05	100	16
2018	CR	100	44
2018	CR-04	100	28

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	19	81	73
2019	CR-04	19	81	43
2018	CR	14	86	44

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	19	81	73
2019	CR-04	23	77	43
2018	CR	32	68	44
2018	CR-04	29	71	28

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	25	75	73
2019	CR-04	23	77	43
2018	CR	36	64	45
2018	CR-04	31	69	29

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	10	90	73

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	11	89	73
2018	CR	20	80	45
2018	CR-04	21	79	29

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	7	93	73
2018	CR	0	100	45
2018	CR-04	0	100	29

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	7	93	73
2018	CR	11	89	45

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	60	40	73
2019	CR-04	60	40	43
2019	CR-05	63	38	16
2018	CR	44	56	45
2018	CR-04	41	59	29

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	7	93	1056
2019	CR-04	8	92	538
2019	CR-05	5	95	278

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	30	13	17	2	3	25	10	66	8	1051
2019	CR-04	28	16	18	2	4	23	9	65	8	534
2019	CR-05	23	12	19	1	3	31	11	61	6	278
2018	CR	26	15	20	3	2	27	7	62	8	804
2018	CR-03	36	12	20	3	3	22	4	65	8	148
2018	CR-04	24	18	22	2	2	24	7	62	6	403
2018	CR-05	23	12	17	4	2	36	7	60	11	234
2017	CR	27	16	16	2	3	27	9	68	8	928
2017	CR-03	32	15	17	2	4	20	11	67	9	219
2017	CR-04	29	18	15	1	2	27	8	72	5	469
2017	CR-05	17	14	16	2	5	35	11	57	13	225
2014	CR	24	15	16	3	2	30	11	65	9	1010
2014	CR-03	31	15	16	2	3	22	11	69	7	368
2014	CR-04	21	15	19	3	2	29	11	61	8	398
2014	CR-05	17	14	12	4	2	42	10	64	12	234

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	46	22	13	3	3	12	2	79	6	1053
2019	CR-04	44	24	14	2	3	11	1	78	6	536
2019	CR-05	38	24	14	3	3	16	3	76	7	277
2018	CR	41	25	15	3	2	12	2	77	6	803
2018	CR-03	48	24	13	3	2	9	2	80	5	148
2018	CR-04	38	28	16	2	2	11	2	76	5	402
2018	CR-05	43	22	14	3	2	15	0	78	6	234
2017	CR	41	26	13	2	3	12	2	79	6	928
2017	CR-03	51	23	12	1	4	8	1	81	6	220
2017	CR-04	42	26	13	2	1	12	3	80	5	468
2017	CR-05	31	27	14	4	4	18	3	73	9	225
2014	CR	41	22	14	3	1	16	3	77	6	1006
2014	CR-03	50	23	11	2	2	8	2	82	5	367
2014	CR-04	37	20	18	4	1	17	3	71	6	395
2014	CR-05	31	26	12	4	1	24	3	77	7	234
2011	CR	45	31	13	4	3	4	0	79	7	1038
2011	CR-03	55	24	10	2	3	5	0	84	6	237
2011	CR-04	40	35	14	3	1	6	1	80	4	252
2011	CR-05	43	32	13	5	4	3	0	77	10	544

Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	25	28	21	12	14	0	0	53	26	1056
2019	CR-04	25	28	19	12	14	1	1	54	26	539
2019	CR-05	17	28	21	15	19	0	0	45	34	277
2018	CR	19	20	21	14	22	1	2	40	38	804
2018	CR-03	21	22	19	11	24	0	3	44	36	149
2018	CR-04	21	21	21	15	19	1	2	43	35	402
2018	CR-05	12	17	24	16	27	1	2	30	44	234
2017	CR	18	17	19	19	25	1	2	36	45	927
2017	CR-03	22	21	21	17	17	1	0	44	35	220
2017	CR-04	18	17	18	20	25	1	2	35	46	466
2017	CR-05	13	16	17	18	34	0	3	30	53	226

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	40	28	19	7	5	0	1	69	12	1056
2019	CR-04	39	28	21	7	5	0	0	68	12	539
2019	CR-05	27	33	21	11	5	0	2	62	17	277
2018	CR	31	29	24	9	5	1	1	61	15	804
2018	CR-03	41	27	17	5	9	0	1	68	14	148
2018	CR-04	32	28	24	11	3	1	1	61	15	404
2018	CR-05	21	31	31	10	6	0	2	53	16	233
2017	CR	32	31	22	9	5	0	1	64	14	931
2017	CR-03	47	27	13	9	4	0	0	74	13	221
2017	CR-04	31	35	24	7	2	0	1	67	9	469
2017	CR-05	22	25	26	14	11	0	1	48	25	226

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	52	24	13	4	2	1	5	80	7	1053
2019	CR-04	53	25	11	6	2	0	2	80	8	536
2019	CR-05	37	28	18	4	2	1	10	74	6	278
2018	CR	40	25	17	6	5	1	6	69	12	804
2018	CR-03	46	24	13	5	7	1	4	74	13	149
2018	CR-04	43	24	17	6	5	1	3	70	12	404
2018	CR-05	30	25	21	7	5	1	11	62	14	232
2017	CR	40	26	16	7	5	1	5	71	12	922
2017	CR-03	54	19	14	5	3	2	3	77	8	218
2017	CR-04	41	31	16	6	1	1	4	76	8	464
2017	CR-05	26	23	20	8	14	1	8	54	24	225

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	38	23	18	11	7	1	2	63	19	1056
2019	CR-04	37	23	18	11	8	1	1	61	20	540
2019	CR-05	19	29	24	16	10	1	2	50	26	277
2018	CR	37	20	18	10	10	2	2	60	20	803
2018	CR-03	52	13	17	5	9	3	1	68	15	149
2018	CR-04	40	22	18	8	7	2	2	66	16	404
2018	CR-05	23	22	19	16	16	2	2	47	33	231
2017	CR	33	23	18	11	8	3	4	60	20	926
2017	CR-03	47	21	13	9	5	3	2	72	14	220
2017	CR-04	35	26	18	9	5	3	4	65	15	465
2017	CR-05	18	19	23	17	17	3	4	40	36	226

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	67	15	7	2	1	1	7	90	3	1051
2019	CR-04	70	15	7	1	1	1	6	90	2	537
2019	CR-05	54	24	6	4	2	1	8	86	7	276
2018	CR	61	17	9	2	3	1	8	85	5	799
2018	CR-03	70	11	7	1	3	1	8	88	4	149
2018	CR-04	63	16	8	2	2	1	8	87	4	401
2018	CR-05	52	22	13	2	4	0	7	79	6	230
2017	CR	59	17	7	3	1	2	13	88	4	926
2017	CR-03	65	14	5	3	1	2	10	90	5	220
2017	CR-04	59	17	7	2	1	2	12	89	3	465
2017	CR-05	50	21	8	3	2	1	15	84	6	226

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	45	26	15	7	6	0	1	72	13	1054
2019	CR-04	47	24	16	6	5	0	2	72	11	538
2019	CR-05	28	33	18	11	9	0	1	62	20	278
2018	CR	38	24	19	8	8	1	2	64	17	803
2018	CR-03	42	22	15	11	6	1	3	67	17	149
2018	CR-04	39	24	18	9	6	1	2	65	16	402
2018	CR-05	32	25	21	7	14	0	2	57	21	234
2017	CR	39	26	17	8	7	0	2	67	16	925
2017	CR-03	44	26	17	5	5	0	3	72	11	220
2017	CR-04	41	26	18	8	6	0	1	68	14	464
2017	CR-05	33	27	16	10	12	0	3	61	23	226

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	42	31	14	5	4	1	3	76	10	1052
2019	CR-04	45	31	12	3	4	2	3	79	8	535
2019	CR-05	24	39	19	10	6	0	1	64	16	278
2018	CR	36	27	20	7	5	3	3	67	12	799
2018	CR-03	46	19	19	8	3	1	4	68	12	147
2018	CR-04	38	28	17	5	5	3	3	70	11	401
2018	CR-05	28	31	25	8	6	2	1	60	14	232
2017	CR	39	27	16	7	6	1	4	70	14	922
2017	CR-03	44	27	13	5	4	1	6	76	9	218
2017	CR-04	41	30	14	7	3	1	4	74	11	463
2017	CR-05	29	22	23	10	13	1	2	53	23	226

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	44	28	16	6	3	1	2	74	10	1051
2019	CR-04	41	29	16	6	4	1	2	73	11	535
2019	CR-05	37	31	18	8	3	1	3	71	11	278
2018	CR	37	28	19	6	6	2	3	68	12	798
2018	CR-03	43	20	21	6	8	1	2	65	14	146
2018	CR-04	35	30	19	6	6	2	2	68	12	402
2018	CR-05	36	29	19	7	4	2	3	68	12	231
2017	CR	38	27	18	7	5	1	4	68	13	921
2017	CR-03	42	28	15	5	4	1	5	75	9	218
2017	CR-04	39	30	16	7	3	1	4	73	10	463
2017	CR-05	32	19	24	10	11	1	3	53	22	225

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	50	27	14	3	4	1	2	79	7	1049
2019	CR-04	47	28	15	4	4	1	2	77	8	535
2019	CR-05	44	35	12	4	4	0	1	79	8	276
2018	CR	40	25	19	7	4	2	3	69	11	796
2018	CR-03	47	23	18	6	1	1	3	73	8	146
2018	CR-04	38	28	17	7	5	2	3	69	13	400
2018	CR-05	38	23	24	6	3	2	3	64	11	231
2017	CR	41	27	14	6	6	1	4	72	13	921
2017	CR-03	50	28	11	3	2	1	4	83	6	217
2017	CR-04	42	28	14	6	5	1	4	73	12	463
2017	CR-05	32	25	17	9	12	1	3	60	22	226

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	44	25	14	7	6	1	2	72	14	1045
2019	CR-04	42	26	13	9	7	1	2	70	17	531
2019	CR-05	39	30	16	6	6	1	2	71	12	276

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	46	30	13	5	4	1	2	78	9	1050
2019	CR-04	46	31	13	4	3	1	2	79	7	535
2019	CR-05	31	37	15	10	6	0	1	68	16	278
2018	CR	40	27	19	7	4	2	2	70	11	792
2018	CR-03	48	18	18	7	5	1	3	69	12	146
2018	CR-04	42	30	17	6	3	2	2	74	9	398
2018	CR-05	31	28	23	9	5	2	2	61	15	229
2017	CR	40	30	14	7	5	0	3	73	12	919
2017	CR-03	49	33	7	5	3	0	2	84	9	216
2017	CR-04	40	32	15	5	3	0	4	76	8	462
2017	CR-05	33	21	21	11	11	0	3	55	23	226

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	60	21	9	3	3	0	3	84	7	1042
2019	CR-04	61	20	10	4	3	0	2	83	7	529
2019	CR-05	47	30	10	3	4	0	5	82	8	276
2018	CR	55	23	11	2	3	1	5	83	6	794
2018	CR-03	59	17	14	3	3	1	2	79	7	146
2018	CR-04	58	25	8	2	3	1	4	86	5	400
2018	CR-05	47	23	14	3	3	1	9	78	6	229
2017	CR	59	20	12	3	2	0	4	83	5	928
2017	CR-03	65	19	11	2	1	0	1	86	3	220
2017	CR-04	60	21	12	2	1	0	3	84	4	467
2017	CR-05	51	21	12	5	4	0	7	77	10	226

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	68	14	5	2	2	1	7	90	5	1042
2019	CR-04	69	14	5	2	2	1	6	90	5	529
2019	CR-05	61	18	6	3	2	1	9	88	5	274
2018	CR	65	14	7	2	4	2	6	85	7	798
2018	CR-03	65	10	7	4	4	2	7	83	9	147
2018	CR-04	69	13	7	1	5	2	5	87	6	400
2018	CR-05	58	18	9	3	3	2	8	84	6	232

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	73	9	4	4	5	1	4	87	9	1055
2019	CR-04	71	9	4	4	6	2	4	85	11	538
2019	CR-05	71	11	5	4	4	0	5	87	8	277
2018	CR	69	10	5	3	5	2	6	86	8	798
2018	CR-03	69	7	3	3	7	1	10	86	11	147
2018	CR-04	68	13	6	2	4	2	4	87	7	401
2018	CR-05	70	6	5	3	4	3	8	86	8	231
2017	CR	73	9	5	3	3	2	5	88	7	925
2017	CR-03	73	11	5	2	5	2	3	88	7	218
2017	CR-04	74	9	5	4	2	1	5	89	6	466
2017	CR-05	71	7	5	3	4	2	7	87	7	226

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	67	20	6	2	2	0	3	90	4	1046
2019	CR-04	64	21	7	3	2	1	3	88	5	531
2019	CR-05	66	23	4	1	1	0	3	93	3	277
2018	CR	63	19	9	3	2	1	3	85	5	798
2018	CR-03	62	18	10	3	2	0	4	84	6	146
2018	CR-04	61	22	8	3	3	1	3	86	6	400
2018	CR-05	67	15	11	3	0	1	3	86	3	233
2017	CR	66	19	6	3	2	1	4	89	5	928
2017	CR-03	68	19	7	2	2	0	2	88	5	220
2017	CR-04	63	22	7	3	1	1	3	88	5	468
2017	CR-05	73	13	3	3	2	0	6	92	5	225

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	71	14	5	3	4	1	2	87	7	1048
2019	CR-04	69	14	5	4	4	1	2	86	9	538
2019	CR-05	67	18	5	3	3	1	3	88	6	273
2018	CR	64	14	8	4	5	1	3	82	9	796
2018	CR-03	62	12	9	7	6	0	5	78	13	145
2018	CR-04	62	16	8	3	5	2	3	82	9	401
2018	CR-05	68	13	7	4	3	1	3	84	8	231
2017	CR	69	13	6	4	4	0	4	86	8	924
2017	CR-03	74	10	4	3	4	1	3	88	8	220
2017	CR-04	68	15	7	4	3	0	4	86	7	464
2017	CR-05	65	14	6	3	5	0	7	85	9	225

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	69	6	1	1	0	1	22	97	2	1042
2019	CR-04	71	5	1	1	1	1	21	97	1	531
2019	CR-05	64	9	1	1	1	0	23	96	3	273
2018	CR	63	5	2	1	1	1	27	95	2	791
2018	CR-03	65	2	3	2	0	1	27	93	3	143
2018	CR-04	65	6	2	1	1	1	25	96	2	397
2018	CR-05	59	6	2	0	1	1	31	96	2	232
2017	CR	63	6	1	1	1	1	27	96	2	925
2017	CR-03	64	3	1	0	0	1	29	97	1	218
2017	CR-04	62	8	2	2	0	0	26	94	3	466
2017	CR-05	66	4	0	0	0	0	28	98	1	226

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	77	9	4	1	1	1	7	93	3	1047
2019	CR-04	80	7	3	1	1	1	7	95	2	534
2019	CR-05	69	13	7	3	3	0	7	87	6	276
2018	CR	71	11	5	2	1	1	10	92	2	793
2018	CR-03	77	7	3	0	1	0	12	96	1	145
2018	CR-04	75	9	4	1	0	1	10	94	1	397
2018	CR-05	63	14	7	4	1	2	8	86	6	233
2017	CR	73	9	3	2	1	1	11	93	3	922
2017	CR-03	77	5	2	1	1	1	12	95	3	219
2017	CR-04	73	9	4	1	1	0	11	94	2	464
2017	CR-05	68	11	4	3	3	1	10	89	6	224

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	44	16	13	10	13	0	3	62	24	1053
2019	CR-04	48	14	11	8	14	1	3	65	24	537
2019	CR-05	46	22	16	8	5	0	3	69	14	278
2018	CR	37	14	14	11	19	1	3	54	31	801
2018	CR-03	18	17	16	15	32	0	2	36	48	147
2018	CR-04	38	14	13	10	21	1	3	54	33	402
2018	CR-05	48	14	15	10	9	1	3	65	19	233
2017	CR	35	16	16	14	14	1	5	53	29	929
2017	CR-03	27	20	20	13	16	1	3	49	30	221
2017	CR-04	34	15	15	15	16	0	4	51	33	467
2017	CR-05	45	14	15	11	9	1	6	64	21	226

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	59	21	10	5	2	0	3	82	7	1051
2019	CR-04	57	20	11	5	2	1	3	81	8	534
2019	CR-05	51	28	10	7	3	0	2	80	10	278
2018	CR	50	23	13	6	4	1	4	77	10	800
2018	CR-03	57	20	8	5	3	0	5	82	9	147
2018	CR-04	51	24	12	4	4	0	4	79	9	401
2018	CR-05	45	24	17	8	3	1	3	71	12	233
2017	CR	53	24	12	4	3	0	4	80	7	927
2017	CR-03	59	22	9	2	4	1	3	84	7	220
2017	CR-04	52	24	13	5	2	0	4	79	7	467
2017	CR-05	50	26	12	5	2	0	5	80	8	225

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	27	35	27	7	3	0	1	64	10	1054
2019	CR-04	26	36	26	7	3	0	1	64	10	538
2019	CR-05	16	35	38	9	2	0	0	51	11	276
2018	CR	20	35	29	10	5	0	0	56	15	805
2018	CR-03	28	30	26	9	6	0	1	58	16	148
2018	CR-04	19	37	30	7	5	1	0	57	13	405
2018	CR-05	18	34	30	14	4	0	0	52	18	233
2017	CR	22	33	30	8	5	1	1	57	13	932
2017	CR-03	25	35	28	5	3	1	2	62	9	221
2017	CR-04	25	35	31	5	3	1	1	60	9	470
2017	CR-05	15	28	30	17	10	0	1	43	27	226

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	8	10	35	25	21	0	0	47	18	1042
2019	CR-04	7	10	35	28	19	1	0	48	16	533
2019	CR-05	11	12	47	19	11	0	0	30	23	273
2018	CR	10	13	34	25	16	0	1	42	24	796
2018	CR-03	11	11	28	30	19	0	1	49	22	148
2018	CR-04	9	11	36	26	18	0	1	44	20	397
2018	CR-05	13	19	35	21	12	0	0	33	32	232
2017	CR	6	12	36	28	16	0	1	45	19	925
2017	CR-03	4	10	34	26	22	1	2	50	15	219
2017	CR-04	4	10	37	31	16	0	1	48	15	467
2017	CR-05	12	19	36	22	8	1	0	31	32	225

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	28	34	18	9	5	5	1	66	15	1055
2019	CR-04	29	34	17	9	5	4	1	67	15	539
2019	CR-05	17	37	21	12	7	5	0	57	20	276
2018	CR	26	33	18	10	7	6	1	63	18	800
2018	CR-03	32	32	17	10	3	6	1	68	14	148
2018	CR-04	24	34	18	8	7	7	1	63	17	404
2018	CR-05	25	32	19	12	7	4	0	60	20	230
2017	CR	19	31	20	11	8	10	1	57	21	928
2017	CR-03	28	28	22	10	5	6	1	60	17	221
2017	CR-04	18	31	19	11	8	13	0	57	22	466
2017	CR-05	15	34	21	12	12	7	0	52	26	226

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	31	32	18	9	6	3	0	65	16	1058
2019	CR-04	33	31	17	9	5	3	1	67	15	540
2019	CR-05	15	38	22	13	9	3	0	55	23	278
2018	CR	30	31	18	10	8	3	0	63	19	801
2018	CR-03	34	27	18	9	7	4	0	64	17	148
2018	CR-04	29	33	18	9	7	3	0	64	16	403
2018	CR-05	28	28	17	13	10	3	0	58	24	232
2017	CR	24	34	17	12	8	3	1	61	21	931
2017	CR-03	33	30	15	13	6	2	1	65	20	220
2017	CR-04	25	38	18	9	6	4	1	66	15	470
2017	CR-05	13	31	17	20	16	3	0	45	37	226

Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	16	84	1050
2019	CR-04	16	84	535
2019	CR-05	19	81	275
2017	CR	18	82	928
2017	CR-03	20	80	221
2017	CR-04	15	85	466
2017	CR-05	20	80	226
2014	CR	14	86	1008
2014	CR-03	14	86	368
2014	CR-04	13	87	398
2014	CR-05	14	86	232

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	77	23	168
2019	CR-04	78	22	85
2019	CR-05	75	25	51
2017	CR	81	19	165
2017	CR-03	78	22	45
2017	CR-04	84	16	69
2017	CR-05	78	22	45
2014	CR	70	30	137
2014	CR-03	73	27	52
2014	CR-04	67	33	52
2014	CR-05	70	30	33

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	53	30	8	8	2	0	0	83	9	129
2019	CR-04	48	32	6	11	3	0	0	80	14	66
2019	CR-05	55	29	11	5	0	0	0	84	5	38
2017	CR	46	30	7	11	4	0	1	77	16	134
2017	CR-03	51	29	6	9	6	0	0	80	14	35
2017	CR-04	45	33	10	7	3	0	2	79	11	58
2017	CR-05	37	28	6	23	6	0	0	66	29	35
2014	CR	56	31	5	3	3	1	0	88	6	96
2014	CR-03	55	29	5	3	8	0	0	84	11	38
2014	CR-04	63	29	3	3	0	3	0	94	3	35
2014	CR-05	48	39	9	4	0	0	0	87	4	23

Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	23	29	24	11	10	2	0	24	76	1053
2019	CR-04	25	29	23	11	10	2	1	26	74	539
2019	CR-05	24	29	22	12	11	1	1	24	76	275
2018	CR	24	24	22	13	14	2	1	25	75	803
2018	CR-03	19	27	21	14	15	3	1	20	80	149
2018	CR-04	26	23	22	12	13	2	1	27	73	403
2018	CR-05	23	22	21	15	16	2	2	24	76	232
2017	CR	21	21	20	16	17	2	1	22	78	931
2017	CR-03	24	24	21	17	12	2	1	24	76	221
2017	CR-04	21	21	20	17	17	2	1	22	78	469
2017	CR-05	20	18	21	15	23	3	0	20	80	226

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	60	40	783
2019	CR-04	61	39	390
2019	CR-05	70	30	203

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CR	48	52	766
2019	CR-04	49	51	379
2019	CR-05	38	62	202
2018	CR	40	60	579
2018	CR-03	50	50	115
2018	CR-04	37	63	280
2018	CR-05	37	63	171

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	17	27	19	13	16	3	6	48	31	781
2019	CR-04	18	26	20	13	16	2	6	48	31	389
2019	CR-05	8	28	17	16	22	4	5	40	41	204
2018	CR	14	26	20	16	17	2	6	43	36	579
2018	CR-03	19	23	21	16	13	3	4	46	31	113
2018	CR-04	14	28	19	14	19	1	4	44	36	283
2018	CR-05	10	23	21	19	16	3	9	37	39	170
2017	CR	14	23	14	18	23	3	6	40	45	699
2017	CR-03	18	25	10	13	22	4	7	49	39	163
2017	CR-04	15	23	14	19	21	3	5	41	43	354
2017	CR-05	6	20	15	21	28	2	8	29	54	174

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	9	24	15	16	26	3	6	36	47	780
2019	CR-04	10	24	15	14	27	2	7	37	46	387
2019	CR-05	5	21	14	20	29	4	7	29	55	204
2018	CR	7	16	19	19	30	3	5	26	54	580
2018	CR-03	12	23	15	13	30	4	3	38	46	114
2018	CR-04	7	16	20	19	33	1	4	24	54	283
2018	CR-05	4	13	19	24	27	5	8	20	58	170
2017	CR	4	13	8	17	48	3	6	19	72	698
2017	CR-03	7	16	9	17	41	2	7	25	64	162
2017	CR-04	4	12	8	16	51	4	5	17	74	354
2017	CR-05	4	12	8	19	47	1	8	18	73	174

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CR	45	18	12	7	8	2	10	70	16	1050
2019	CR-04	43	19	13	6	7	2	9	70	15	534
2019	CR-05	39	14	14	10	10	1	12	61	23	278
2018	CR	39	18	12	10	8	3	10	65	21	801
2018	CR-03	45	15	11	9	7	1	11	69	19	149
2018	CR-04	41	19	12	9	8	3	8	68	19	401
2018	CR-05	31	18	15	12	11	2	11	56	26	233

Report a problem on this page

Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - CR

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?