2019 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - PG

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 48 41 7 4 0 0 0 89 4 27
2019 PG-04 55 45 0 0 0 0 0 100 0 11
2017 PG 51 38 4 8 0 0 0 89 8 26
2014 PG 73 20 0 7 0 0 0 93 7 15
2011 PG 50 20 10 10 10 0 0 70 20 10

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 59 30 7 4 0 0 0 89 4 27
2019 PG-04 45 27 18 9 0 0 0 73 9 11
2017 PG 66 26 0 4 4 0 0 92 8 26
2014 PG 60 20 0 7 13 0 0 80 20 15
2011 PG 90 0 0 0 10 0 0 90 10 10

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 59 33 0 4 4 0 0 93 7 27
2019 PG-04 64 36 0 0 0 0 0 100 0 11
2017 PG 51 15 8 15 11 0 0 66 26 26
2014 PG 87 7 7 0 0 0 0 93 0 15
2011 PG 50 30 0 10 10 0 0 80 20 10

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 52 44 4 0 0 0 0 96 0 27
2019 PG-04 36 64 0 0 0 0 0 100 0 11
2018 PG 46 42 12 0 0 0 0 88 0 26
2017 PG 70 26 4 0 0 0 0 96 0 26
2014 PG 67 27 0 7 0 0 0 93 7 15
2011 PG 30 30 10 20 10 0 0 60 30 10

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 56 41 4 0 0 0 0 96 0 27
2019 PG-04 45 55 0 0 0 0 0 100 0 11
2017 PG 62 30 4 4 0 0 0 92 4 26
2014 PG 67 20 13 0 0 0 0 87 0 15

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 48 33 15 4 0 0 0 81 4 27
2019 PG-04 36 55 9 0 0 0 0 91 0 11
2018 PG 50 35 8 0 8 0 0 85 8 26
2017 PG 66 26 0 0 8 0 0 92 8 26
2014 PG 40 33 20 7 0 0 0 73 7 15
2011 PG 30 30 20 10 10 0 0 60 20 10

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 26 56 19 0 0 0 0 81 0 27
2019 PG-04 18 64 18 0 0 0 0 82 0 11
2018 PG 19 35 27 8 12 0 0 54 19 26
2017 PG 47 30 15 0 8 0 0 77 8 26
2014 PG 27 40 7 7 20 0 0 67 27 15
2011 PG 20 30 20 20 10 0 0 50 30 10

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 41 26 30 4 0 0 0 67 4 27
2019 PG-04 27 36 36 0 0 0 0 64 0 11
2018 PG 23 31 38 4 4 0 0 54 8 26
2017 PG 43 45 8 0 4 0 0 89 4 26
2014 PG 27 47 20 7 0 0 0 73 7 15
2011 PG 20 30 30 10 10 0 0 50 20 10

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 37 59 4 0 0 0 0 96 0 27
2019 PG-04 36 64 0 0 0 0 0 100 0 11
2018 PG 35 42 12 12 0 0 0 77 12 26
2017 PG 54 35 11 0 0 0 0 89 0 26

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 37 48 7 4 4 0 0 85 7 27
2019 PG-04 36 55 9 0 0 0 0 91 0 11
2018 PG 35 46 15 4 0 0 0 81 4 26
2017 PG 66 26 4 4 0 0 0 92 4 26
2014 PG 53 27 7 13 0 0 0 80 13 15
2011 PG 40 40 20 0 0 0 0 80 0 10

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 33 37 26 4 0 0 0 70 4 27
2019 PG-04 27 27 36 9 0 0 0 55 9 11
2018 PG 23 38 23 4 12 0 0 62 15 26
2017 PG 47 34 11 4 4 0 0 81 8 26

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 37 37 26 0 0 0 0 74 0 27
2019 PG-04 27 55 18 0 0 0 0 82 0 11
2018 PG 23 46 8 15 8 0 0 69 23 26
2017 PG 51 30 8 8 4 0 0 81 11 26
2014 PG 60 20 13 7 0 0 0 80 7 15
2011 PG 50 20 10 10 10 0 0 70 20 10

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 30 41 22 7 0 0 0 70 7 27
2019 PG-04 9 64 27 0 0 0 0 73 0 11
2018 PG 23 35 23 15 4 0 0 58 19 26
2017 PG 32 45 15 8 0 0 0 77 8 26
2014 PG 40 27 7 20 7 0 0 67 27 15
2011 PG 50 30 0 10 0 0 10 89 11 10

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 30 52 15 4 0 0 0 81 4 27
2019 PG-04 18 55 18 9 0 0 0 73 9 11
2018 PG 27 42 27 0 4 0 0 69 4 26
2017 PG 43 45 8 0 4 0 0 89 4 26
2014 PG 40 13 13 20 13 0 0 53 33 15

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 38 42 12 4 4 0 0 81 8 26
2019 PG-04 20 60 10 10 0 0 0 80 10 10
2018 PG 31 50 8 8 4 0 0 81 12 26
2017 PG 55 38 4 4 0 0 0 92 4 26
2014 PG 47 27 13 7 7 0 0 73 13 15
2011 PG 30 30 0 10 30 0 0 60 40 10

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 19 56 26 0 0 0 0 74 0 27
2019 PG-04 9 73 18 0 0 0 0 82 0 11
2018 PG 23 42 15 12 8 0 0 65 19 26
2017 PG 36 45 11 4 4 0 0 81 8 26
2014 PG 47 20 7 13 13 0 0 67 27 15
2011 PG 30 30 20 10 10 0 0 60 20 10

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 41 37 19 0 4 0 0 78 4 27
2019 PG-04 55 36 9 0 0 0 0 91 0 11
2018 PG 27 42 23 0 4 0 4 72 4 26
2017 PG 35 42 19 4 0 0 0 77 4 26
2014 PG 20 40 7 27 7 0 0 60 33 15
2011 PG 30 30 0 0 40 0 0 60 40 10

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 15 19 22 22 19 4 0 42 35 27
2019 PG-04 9 18 27 18 18 9 0 40 30 11
2018 PG 12 31 35 15 8 0 0 23 42 26
2017 PG 8 19 26 24 24 0 0 47 26 26
2014 PG 21 43 21 14 0 0 0 14 64 14
2011 PG 40 20 20 0 20 0 0 20 60 10

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 11 4 19 44 19 4 0 65 15 27
2019 PG-04 9 9 9 45 18 9 0 70 20 11
2018 PG 12 15 31 27 12 4 0 40 28 26
2017 PG 8 11 11 24 35 8 4 66 21 26
2014 PG 29 29 21 14 0 7 0 15 62 14
2011 PG 20 10 10 20 30 10 0 56 33 10

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 26 11 22 22 19 0 0 41 37 27
2019 PG-04 27 18 18 18 18 0 0 36 45 11
2018 PG 19 31 23 12 15 0 0 27 50 26
2017 PG 15 26 15 32 8 0 4 41 43 26
2014 PG 47 20 27 0 7 0 0 7 67 15
2011 PG 20 20 20 30 10 0 0 40 40 10

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 22 26 15 11 26 0 0 37 48 27
2019 PG-04 27 27 27 0 18 0 0 18 55 11
2018 PG 23 12 27 19 15 4 0 36 36 26
2017 PG 8 23 26 28 11 0 4 41 31 26
2014 PG 33 47 13 7 0 0 0 7 80 15
2011 PG 40 20 20 0 20 0 0 20 60 10

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 7 7 33 22 30 0 0 52 15 27
2019 PG-04 9 0 45 18 27 0 0 45 9 11
2018 PG 12 15 31 23 15 4 0 40 28 26
2017 PG 4 30 15 21 26 0 4 49 35 26
2014 PG 27 27 27 13 0 7 0 14 57 15
2011 PG 40 10 20 20 10 0 0 30 50 10

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 11 15 22 30 19 4 0 50 27 27
2019 PG-04 0 27 18 36 9 9 0 50 30 11
2018 PG 23 23 31 15 8 0 0 23 46 26
2017 PG 15 23 26 20 8 0 9 30 41 26
2014 PG 21 29 29 14 0 7 0 15 54 14
2011 PG 50 0 30 10 10 0 0 20 50 10

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 7 19 33 15 22 4 0 38 27 27
2019 PG-04 9 18 45 9 18 0 0 27 27 11
2018 PG 19 31 19 19 12 0 0 31 50 26
2017 PG 11 19 26 20 20 0 4 41 31 26
2014 PG 15 23 31 23 0 8 0 25 42 13

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 4 11 26 26 30 4 0 58 15 27
2019 PG-04 0 0 27 45 27 0 0 73 0 11
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 67 26 4 4 0 0 0 93 4 27
2019 PG-04 45 36 9 9 0 0 0 82 9 11
2017 PG 74 19 4 0 4 0 0 92 4 26
2014 PG 60 20 0 7 7 7 0 86 14 15
2011 PG 70 10 10 0 0 0 10 89 0 10

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 30 33 15 11 0 0 11 71 13 27
2019 PG-04 9 36 18 18 0 0 18 56 22 11
2018 PG 23 31 27 0 4 8 8 64 5 26
2017 PG 45 31 15 0 0 0 9 84 0 26
2014 PG 40 27 13 7 0 13 0 77 8 15

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 52 30 19 0 0 0 0 81 0 27
2019 PG-04 36 36 27 0 0 0 0 73 0 11
2018 PG 35 31 23 8 4 0 0 65 12 26
2017 PG 58 31 11 0 0 0 0 89 0 26
2014 PG 53 20 20 7 0 0 0 73 7 15

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 44 44 4 4 4 0 0 89 7 27
2019 PG-04 27 64 0 9 0 0 0 91 9 11
2018 PG 42 38 19 0 0 0 0 81 0 26
2017 PG 74 11 15 0 0 0 0 85 0 26
2014 PG 47 47 7 0 0 0 0 93 0 15

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 22 52 22 4 0 0 0 74 4 27
2019 PG-04 18 55 27 0 0 0 0 73 0 11
2018 PG 35 31 31 0 0 4 0 68 0 26
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 59 33 7 0 0 0 0 93 0 27
2019 PG-04 64 27 9 0 0 0 0 91 0 11

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 67 26 7 0 0 0 0 93 0 27
2019 PG-04 64 27 9 0 0 0 0 91 0 11
2018 PG 42 38 12 0 4 4 0 84 4 26
2017 PG 54 39 8 0 0 0 0 92 0 26
2014 PG 60 20 13 0 0 7 0 86 0 15
2011 PG 50 20 10 0 20 0 0 70 20 10

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 67 26 7 0 0 0 0 93 0 27
2019 PG-04 64 27 9 0 0 0 0 91 0 11
2018 PG 42 46 4 4 4 0 0 88 8 26
2017 PG 66 26 8 0 0 0 0 92 0 26
2014 PG 53 33 7 0 0 7 0 93 0 15
2011 PG 40 10 20 20 10 0 0 50 30 10

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 63 30 7 0 0 0 0 93 0 27
2019 PG-04 55 36 9 0 0 0 0 91 0 11
2018 PG 42 42 8 4 4 0 0 85 8 26
2017 PG 62 38 0 0 0 0 0 100 0 26
2014 PG 47 40 7 0 0 7 0 93 0 15
2011 PG 50 10 20 10 10 0 0 60 20 10

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 78 22 0 0 0 0 0 100 0 27
2019 PG-04 82 18 0 0 0 0 0 100 0 11
2017 PG 92 8 0 0 0 0 0 100 0 26
2014 PG 73 27 0 0 0 0 0 100 0 15
2011 PG 80 0 10 0 0 0 10 89 0 10

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 74 19 7 0 0 0 0 93 0 27
2019 PG-04 73 27 0 0 0 0 0 100 0 11
2017 PG 70 23 0 4 4 0 0 92 8 26
2014 PG 33 27 20 7 7 7 0 64 14 15
2011 PG 60 0 10 10 10 0 10 67 22 10

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 70 22 7 0 0 0 0 93 0 27
2019 PG-04 64 27 9 0 0 0 0 91 0 11
2018 PG 58 31 8 0 4 0 0 88 4 26
2017 PG 77 15 4 4 0 0 0 92 4 26

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 70 26 0 4 0 0 0 96 4 27
2019 PG-04 73 27 0 0 0 0 0 100 0 11
2018 PG 38 46 8 4 4 0 0 85 8 26
2017 PG 77 15 4 4 0 0 0 92 4 26
2014 PG 53 40 7 0 0 0 0 93 0 15
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 30 44 15 4 7 0 0 74 11 27
2019 PG-04 27 45 9 9 9 0 0 73 18 11
2018 PG 35 23 15 15 4 8 0 63 21 26
2017 PG 39 39 11 11 0 0 0 77 11 26
2014 PG 20 33 20 13 7 7 0 57 21 15
2011 PG 40 20 0 0 10 30 0 86 14 10

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 27 46 15 8 4 0 0 73 12 26
2019 PG-04 20 50 10 20 0 0 0 70 20 10
2018 PG 31 31 12 12 12 4 0 64 24 26
2017 PG 47 26 11 15 0 0 0 74 15 26
2014 PG 27 20 40 0 7 7 0 50 7 15
2011 PG 40 30 10 0 10 10 0 78 11 10

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 30 33 22 4 7 4 0 65 12 27
2019 PG-04 27 45 9 0 9 9 0 80 10 11
2018 PG 23 35 19 12 8 4 0 60 20 26
2017 PG 39 30 11 15 0 5 0 72 16 26
2014 PG 20 27 33 7 7 7 0 50 14 15
2011 PG 30 30 10 20 0 10 0 67 22 10

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 26 41 19 7 7 0 0 67 15 27
2019 PG-04 18 55 9 9 9 0 0 73 18 11
2018 PG 19 31 23 12 12 4 0 52 24 26
2017 PG 35 42 11 8 4 0 0 77 11 26
2014 PG 13 33 20 20 7 7 0 50 29 15
2011 PG 30 20 10 20 20 0 0 50 40 10

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 48 30 19 4 0 0 0 78 4 27
2019 PG-04 45 27 27 0 0 0 0 73 0 11
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 26 52 15 0 4 4 0 81 4 27
2019 PG-04 9 64 18 0 0 9 0 80 0 11
2018 PG 27 38 15 8 4 8 0 71 13 26
2017 PG 35 42 15 8 0 0 0 77 8 26
2014 PG 27 47 7 7 0 13 0 85 8 15
2011 PG 40 40 10 0 0 10 0 89 0 10

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 19 35 27 12 4 4 0 56 16 26
2019 PG-04 9 45 18 18 0 9 0 60 20 11

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 26 56 7 4 4 0 4 85 8 27
2019 PG-04 27 55 9 0 0 0 9 90 0 11
2018 PG 27 42 23 4 0 0 4 72 4 26
2017 PG 46 42 0 8 4 0 0 89 11 26
2014 PG 60 20 13 0 7 0 0 80 7 15
2011 PG 60 10 0 0 10 10 10 88 13 10

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 27 42 27 0 4 0 0 69 4 26
2019 PG-04 9 64 27 0 0 0 0 73 0 11
2018 PG 35 31 27 4 4 0 0 65 8 26

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 22 33 19 7 4 15 0 65 13 27
2019 PG-04 18 18 27 18 0 18 0 44 22 11
2018 PG 15 31 38 0 4 12 0 52 4 26
2017 PG 27 26 23 8 4 0 12 61 13 26
2014 PG 27 0 27 13 13 20 0 33 33 15
2011 PG 20 10 10 30 10 10 10 38 50 10

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 37 48 7 4 4 0 0 85 7 27
2019 PG-04 36 64 0 0 0 0 0 100 0 11
2018 PG 27 50 15 0 4 4 0 80 4 26
2017 PG 66 30 4 0 0 0 0 96 0 26
2014 PG 27 40 20 0 7 7 0 71 7 15
2011 PG 30 30 20 0 20 0 0 60 20 10

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 23 42 12 12 8 4 0 68 20 26
2019 PG-04 9 45 9 18 9 9 0 60 30 11
2018 PG 23 31 8 19 15 4 0 56 36 26
2017 PG 51 11 15 15 8 0 0 62 23 26
2014 PG 27 27 13 13 13 7 0 57 29 15
2011 PG 30 10 10 0 40 0 10 44 44 10

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 56 30 15 0 0 0 0 85 0 27
2019 PG-04 55 36 9 0 0 0 0 91 0 11

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 70 11 4 0 4 0 11 92 4 27
2019 PG-04 91 0 0 0 0 0 9 100 0 11

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 81 15 4 0 0 0 0 96 0 27
2019 PG-04 82 18 0 0 0 0 0 100 0 11

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 74 15 7 0 0 4 0 92 0 27
2019 PG-04 73 9 9 0 0 9 0 90 0 11

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 59 19 7 7 7 0 0 78 15 27
2019 PG-04 55 18 0 18 9 0 0 73 27 11

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 74 15 7 4 0 0 0 89 4 27
2019 PG-04 91 9 0 0 0 0 0 100 0 11

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 89 11 0 0 0 0 0 100 0 27
2019 PG-04 91 9 0 0 0 0 0 100 0 11

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 93 7 0 0 0 0 0 100 0 27
2019 PG-04 100 0 0 0 0 0 0 100 0 11

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 22 44 30 4 0 0 0 67 4 27
2019 PG-04 18 64 9 9 0 0 0 82 9 11
2018 PG 19 46 23 8 0 4 0 68 8 26
2017 PG 40 38 15 8 0 0 0 77 8 26

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 46 35 19 0 0 0 0 81 0 26
2019 PG-04 30 60 10 0 0 0 0 90 0 10
2018 PG 42 42 12 0 4 0 0 85 4 26
2017 PG 59 30 4 4 0 4 0 92 4 26
2014 PG 60 20 7 7 0 7 0 86 7 15
2011 PG 60 30 0 10 0 0 0 90 10 10

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 42 46 12 0 0 0 0 88 0 26
2019 PG-04 30 70 0 0 0 0 0 100 0 10
2018 PG 31 42 12 0 8 8 0 79 8 26
2017 PG 40 41 19 0 0 0 0 81 0 26
2014 PG 60 20 13 0 0 7 0 86 0 15

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 48 41 11 0 0 0 0 89 0 27
2019 PG-04 36 55 9 0 0 0 0 91 0 11
2018 PG 42 46 4 4 4 0 0 88 8 26
2017 PG 62 30 4 4 0 0 0 92 4 26
2014 PG 67 20 0 0 7 7 0 93 7 15
2011 PG 50 30 10 0 10 0 0 80 10 10

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 41 37 15 0 4 4 0 81 4 27
2019 PG-04 18 73 0 0 0 9 0 100 0 11
2018 PG 27 46 12 8 8 0 0 73 15 26
2017 PG 59 26 4 0 11 0 0 85 11 26
2014 PG 47 0 27 13 7 7 0 50 21 15
2011 PG 30 20 20 10 20 0 0 50 30 10

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 37 37 19 0 4 4 0 77 4 27
2019 PG-04 18 64 9 0 0 9 0 90 0 11
2018 PG 32 52 4 4 8 0 0 84 12 25
2017 PG 56 28 0 0 16 0 0 84 16 25
2014 PG 47 0 33 7 7 7 0 50 14 15
2011 PG 30 30 20 10 10 0 0 60 20 10

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 33 26 30 4 4 4 0 62 8 27
2019 PG-04 36 27 27 0 0 9 0 70 0 11
2018 PG 28 16 32 8 12 4 0 46 21 25
2017 PG 42 39 4 8 8 0 0 81 15 26
2014 PG 47 0 0 40 7 7 0 50 50 15
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 PG 26 33 41 27
2019 PG-04 27 27 45 11
2018 PG 38 27 35 26
2017 PG 27 58 15 26
2014 PG 60 13 27 15
2011 PG 50 20 30 10
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 37 52 11 0 0 0 0 89 0 27
2019 PG-04 45 36 18 0 0 0 0 82 0 11

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 70 22 7 0 0 0 0 93 0 27
2019 PG-04 64 27 9 0 0 0 0 91 0 11
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 PG 19 81 26

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 PG 30 70 27

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 7 11 44 7 4 15 11 25 15 27
2019 PG-04 0 0 64 9 0 18 9 0 13 11
2018 PG 15 12 23 8 0 31 12 47 13 26
2017 PG 30 19 11 0 0 27 12 81 0 26
2014 PG 20 0 33 0 7 40 0 33 11 15

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 26 19 33 11 4 7 0 48 16 27
2019 PG-04 9 9 45 18 0 18 0 22 22 11
2018 PG 23 27 27 4 4 15 0 59 9 26
2017 PG 46 26 16 0 0 11 0 82 0 26
2014 PG 27 27 20 0 0 27 0 73 0 15
2011 PG 40 20 20 0 10 10 0 67 11 10
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 PG 0 100 27
2019 PG-04 0 100 11
2018 PG 0 100 26

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 PG 0 100 26
2019 PG-04 0 100 11

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 15 15 44 0 0 15 11 40 0 27
2019 PG-04 0 18 55 0 0 18 9 25 0 11
2018 PG 15 15 23 4 4 27 12 50 13 26
2017 PG 34 19 15 0 0 24 9 78 0 26
2014 PG 20 20 20 0 0 40 0 67 0 15

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 30 26 33 7 0 4 0 58 8 27
2019 PG-04 9 27 45 9 0 9 0 40 10 11
2018 PG 27 23 27 0 4 19 0 62 5 26
2017 PG 42 26 20 0 0 11 0 78 0 26
2014 PG 33 27 13 0 0 27 0 82 0 15
2011 PG 50 20 10 0 10 10 0 78 11 10
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 4 33 19 15 26 0 4 38 42 27
2019 PG-04 0 36 27 27 9 0 0 36 36 11
2018 PG 4 19 19 19 38 0 0 23 58 26
2017 PG 4 19 31 20 26 0 0 23 46 26

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 26 33 15 15 11 0 0 59 26 27
2019 PG-04 18 55 9 9 9 0 0 73 18 11
2018 PG 15 12 35 31 8 0 0 27 38 26
2017 PG 24 31 30 8 8 0 0 55 15 26

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 30 26 11 19 15 0 0 56 33 27
2019 PG-04 27 27 18 9 18 0 0 55 27 11
2018 PG 19 12 27 27 12 0 4 32 40 26
2017 PG 28 41 19 8 4 0 0 70 11 26

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 38 23 23 12 4 0 0 62 15 26
2019 PG-04 30 30 30 10 0 0 0 60 10 10
2018 PG 20 24 32 16 8 0 0 44 24 25
2017 PG 20 42 11 26 0 0 0 62 26 26

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 64 20 8 0 4 0 4 88 4 25
2019 PG-04 73 18 0 0 0 0 9 100 0 11
2018 PG 54 15 19 0 4 0 8 75 4 26
2017 PG 59 30 4 0 0 0 8 96 0 26

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 41 41 11 4 4 0 0 81 7 27
2019 PG-04 36 55 9 0 0 0 0 91 0 11
2018 PG 27 31 15 8 19 0 0 58 27 26
2017 PG 49 19 25 4 4 0 0 68 8 26

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 48 30 15 4 4 0 0 78 7 27
2019 PG-04 36 45 9 9 0 0 0 82 9 11
2018 PG 23 42 27 4 4 0 0 65 8 26
2017 PG 38 51 4 8 0 0 0 89 8 26

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 33 33 19 4 11 0 0 67 15 27
2019 PG-04 18 64 9 0 9 0 0 82 9 11
2018 PG 12 38 35 4 12 0 0 50 15 26
2017 PG 34 43 15 4 4 0 0 77 8 26

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 41 30 19 4 7 0 0 70 11 27
2019 PG-04 36 45 9 0 9 0 0 82 9 11
2018 PG 23 35 19 12 12 0 0 58 23 26
2017 PG 58 20 23 0 0 0 0 77 0 26

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 56 26 19 0 0 0 0 81 0 27
2019 PG-04 64 27 9 0 0 0 0 91 0 11

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 41 26 26 4 4 0 0 67 7 27
2019 PG-04 36 36 27 0 0 0 0 73 0 11
2018 PG 31 31 12 12 15 0 0 62 27 26
2017 PG 38 20 31 4 8 0 0 58 11 26

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 59 22 4 7 4 4 0 85 12 27
2019 PG-04 73 18 9 0 0 0 0 91 0 11
2018 PG 54 15 15 4 12 0 0 69 15 26
2017 PG 61 5 15 8 11 0 0 66 19 26

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 74 15 4 0 4 4 0 92 4 27
2019 PG-04 82 9 9 0 0 0 0 91 0 11
2018 PG 62 12 15 0 0 0 12 83 0 26

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 67 11 11 7 4 0 0 78 11 27
2019 PG-04 64 18 9 9 0 0 0 82 9 11
2018 PG 77 12 0 4 0 4 4 96 4 26
2017 PG 92 8 0 0 0 0 0 100 0 26

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 78 15 7 0 0 0 0 93 0 27
2019 PG-04 82 18 0 0 0 0 0 100 0 11
2018 PG 58 27 8 4 4 0 0 85 8 26
2017 PG 73 20 8 0 0 0 0 92 0 26

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 50 35 8 4 4 0 0 85 8 26
2019 PG-04 36 45 9 9 0 0 0 82 9 11
2018 PG 54 27 0 12 4 0 4 84 16 26
2017 PG 76 16 4 4 0 0 0 92 4 26

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 77 8 4 0 0 4 8 96 0 26
2019 PG-04 82 9 0 0 0 0 9 100 0 11
2018 PG 60 24 4 0 0 0 12 95 0 25
2017 PG 72 16 0 0 0 0 12 100 0 26

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 67 15 15 0 0 4 0 85 0 27
2019 PG-04 64 18 18 0 0 0 0 82 0 11
2018 PG 54 31 12 0 0 4 0 88 0 26
2017 PG 64 27 9 0 0 0 0 91 0 26

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 89 7 4 0 0 0 0 96 0 27
2019 PG-04 100 0 0 0 0 0 0 100 0 11
2018 PG 77 15 4 0 4 0 0 92 4 26
2017 PG 88 8 0 5 0 0 0 95 5 26

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 67 19 11 4 0 0 0 85 4 27
2019 PG-04 73 27 0 0 0 0 0 100 0 11
2018 PG 50 23 19 8 0 0 0 73 8 26
2017 PG 65 19 9 8 0 0 0 84 8 26

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 19 37 37 4 4 0 0 56 7 27
2019 PG-04 27 36 36 0 0 0 0 64 0 11
2018 PG 23 8 50 8 12 0 0 31 19 26
2017 PG 8 55 26 4 8 0 0 62 11 26

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 4 4 52 19 22 0 0 41 7 27
2019 PG-04 0 9 55 18 18 0 0 36 9 11
2018 PG 15 15 27 23 19 0 0 42 31 26
2017 PG 8 15 27 30 20 0 0 50 23 26

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 26 48 19 4 0 4 0 77 4 27
2019 PG-04 27 55 9 0 0 9 0 90 0 11
2018 PG 23 35 15 15 8 4 0 60 24 26
2017 PG 15 35 24 11 8 8 0 54 20 26

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 30 48 11 7 4 0 0 78 11 27
2019 PG-04 27 64 9 0 0 0 0 91 0 11
2018 PG 19 35 19 12 12 4 0 56 24 26
2017 PG 24 54 11 0 11 0 0 77 11 26
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 PG 7 93 27
2019 PG-04 9 91 11
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 7 37 15 15 26 0 0 7 93 27
2019 PG-04 0 36 18 27 18 0 0 0 100 11
2018 PG 8 23 12 31 27 0 0 8 92 26
2017 PG 8 20 31 8 34 0 0 8 92 26

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 PG 60 40 25
2019 PG-04 45 55 11

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 PG 17 83 23
2019 PG-04 20 80 10
2018 PG 21 79 24

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 9 17 39 13 17 4 0 27 32 23
2019 PG-04 0 20 50 20 10 0 0 20 30 10
2018 PG 8 29 21 13 29 0 0 38 42 24
2017 PG 13 20 20 16 16 0 13 39 38 24

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 4 9 26 9 48 0 4 14 59 23
2019 PG-04 10 0 20 20 50 0 0 10 70 10
2018 PG 8 8 4 13 67 0 0 17 79 24
2017 PG 9 4 0 12 61 0 13 15 85 24

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 20 28 24 12 16 0 0 48 28 25
2019 PG-04 10 20 50 0 20 0 0 30 20 10
2018 PG 27 12 27 8 27 0 0 38 35 26
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