2019 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	42	45	5	5	3	0	0	87	7	455
2019	Health care practitioners	52	31	9	8	0	0	0	83	8	25
2019	Federal regulators	46	40	11	0	4	0	0	86	4	28
2019	Compliance, inspection and enforcement	39	44	2	12	3	0	0	83	15	94
2019	Communications or public affairs	41	47	4	7	1	0	0	88	8	120
2019	Access to information and privacy	60	32	4	3	2	0	0	92	5	124
2019	Security	44	37	5	12	1	0	0	81	14	74
2019	Science and technology	26	39	7	17	12	0	0	64	29	16
2019	Legal services	30	48	4	11	7	0	0	78	18	29
2019	Administration and operations	45	42	5	6	2	0	0	87	8	1761
2019	Human resources	45	41	5	7	2	0	0	86	9	256
2019	Financial management	50	38	2	8	2	0	0	88	10	179
2019	Procurement	53	31	4	11	0	0	0	85	11	20
2019	Materiel management	68	10	22	0	0	0	0	78	0	19
2019	Information management	56	32	4	6	3	0	0	88	9	138
2019	Information technology	34	46	6	11	4	0	0	79	15	269
2019	Internal audit	50	42	0	8	0	0	0	92	8	26
2019	Evaluation	36	42	6	3	13	0	0	78	16	52
2019	Data sciences	38	38	7	13	3	0	1	76	16	81
2019	Policy	35	51	3	9	1	0	0	86	11	418
2019	Project management	38	41	7	9	4	1	0	80	13	300
2019	Other services to the public	41	44	4	9	2	0	0	86	10	305
2019	None of the above	46	39	5	7	3	0	0	85	10	511
2017	Client contact centre	36	44	6	10	4	0	0	80	14	354
2017	Health care practitioners	30	60	0	6	4	0	0	90	10	17
2017	Federal regulators	40	40	0	13	7	0	0	80	20	15
2017	Compliance, inspection and enforcement	32	45	10	8	5	0	0	77	12	84
2017	Communications or public affairs	23	54	7	9	7	0	0	77	16	97
2017	Access to information and privacy	56	30	8	5	2	0	0	86	6	63
2017	Security	38	49	7	7	0	0	0	87	7	74
2017	Legal services	33	41	0	26	0	0	0	74	26	18
2017	Administration and operations	39	47	4	8	3	0	0	86	11	1583
2017	Human resources	36	48	4	11	1	0	0	84	12	207
2017	Financial management	51	41	5	2	1	0	0	92	3	181
2017	Procurement	33	59	4	4	0	0	0	92	4	23
2017	Materiel management	57	38	0	5	0	0	0	95	5	17
2017	Information management	47	37	4	6	6	0	0	83	12	133
2017	Information technology	36	44	3	13	4	0	0	80	17	209
2017	Internal audit	65	35	0	0	0	0	0	100	0	17
2017	Evaluation	46	42	6	3	3	0	0	88	6	33
2017	Data sciences	28	56	5	4	7	0	0	84	11	51
2017	Policy	30	56	4	9	2	0	0	85	11	312
2017	Project management	29	50	4	13	3	0	0	79	16	232
2017	Other services to the public	37	48	3	8	4	0	0	85	12	288
2017	None of the above	37	45	4	10	4	0	0	82	14	534
2014	Client contact centre	44	43	3	7	2	0	0	87	10	339
2014	Health care practitioners	41	49	0	10	0	0	0	90	10	20
2014	Federal regulators	35	47	5	10	3	0	0	82	13	39
2014	Compliance, inspection and enforcement	25	52	7	9	6	1	0	77	16	97
2014	Communications or public affairs	43	42	3	6	5	1	0	86	11	125
2014	Access to information and privacy	50	39	4	3	3	1	0	90	6	80
2014	Security	37	47	6	7	2	0	0	84	10	82
2014	Science and technology	44	32	0	20	4	0	0	76	24	20
2014	Legal services	24	39	10	27	0	0	0	63	27	21
2014	Administration and operations	38	46	4	10	3	0	0	84	12	1612
2014	Human resources	39	44	4	10	3	0	0	83	13	200
2014	Financial management	42	50	4	2	2	0	0	92	4	193
2014	Procurement	44	42	4	4	6	0	0	85	10	21
2014	Materiel management	54	46	0	0	0	0	0	100	0	13
2014	Information management	44	40	4	8	4	0	0	84	12	161
2014	Information technology	41	47	3	7	2	0	0	88	9	256
2014	Internal audit	19	56	0	25	0	0	0	75	25	16
2014	Evaluation	33	49	5	6	6	0	0	82	13	60
2014	Other services to the public	41	46	3	8	2	0	0	87	11	560
2014	None of the above	41	43	3	9	3	0	0	84	12	826

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	63	19	7	5	5	0	1	83	11	456
2019	Health care practitioners	71	12	5	8	0	0	4	86	8	25
2019	Federal regulators	61	25	7	6	0	0	0	87	6	28
2019	Compliance, inspection and enforcement	67	21	4	4	3	0	0	89	7	95
2019	Communications or public affairs	78	9	4	8	2	0	0	87	9	120
2019	Access to information and privacy	66	21	4	5	3	0	1	88	8	123
2019	Security	64	21	6	8	1	0	0	85	10	73
2019	Science and technology	51	18	0	7	17	0	7	74	26	16
2019	Legal services	63	19	0	15	4	0	0	82	18	28
2019	Administration and operations	68	17	5	6	4	0	2	86	10	1759
2019	Human resources	51	29	9	7	3	0	0	81	10	255
2019	Financial management	56	26	7	7	2	0	1	83	10	178
2019	Procurement	56	24	9	11	0	0	0	80	11	20
2019	Materiel management	75	13	12	0	0	0	0	88	0	19
2019	Information management	64	21	6	6	3	0	0	85	9	137
2019	Information technology	68	16	6	6	4	0	0	85	10	269
2019	Internal audit	84	8	4	4	0	0	0	92	4	26
2019	Evaluation	70	16	10	0	2	0	2	88	2	51
2019	Data sciences	68	12	9	6	4	0	1	81	10	81
2019	Policy	69	18	4	5	4	0	0	87	9	419
2019	Project management	69	15	6	5	4	0	0	85	9	300
2019	Other services to the public	76	13	4	3	3	0	2	90	6	305
2019	None of the above	68	17	4	4	4	0	2	87	8	511
2017	Client contact centre	59	24	5	9	3	0	0	82	13	354
2017	Health care practitioners	53	24	0	17	6	0	0	77	23	17
2017	Federal regulators	80	7	7	0	0	0	7	93	0	15
2017	Compliance, inspection and enforcement	64	20	7	7	1	0	1	85	8	84
2017	Communications or public affairs	71	16	2	7	4	0	0	87	11	97
2017	Access to information and privacy	57	25	13	3	2	0	2	83	5	64
2017	Security	57	18	7	13	5	0	0	75	18	74
2017	Legal services	55	24	0	17	5	0	0	78	22	18
2017	Administration and operations	69	16	4	7	3	0	1	86	10	1582
2017	Human resources	56	29	4	8	3	0	1	85	11	208
2017	Financial management	54	24	8	11	4	0	0	78	15	181
2017	Procurement	76	20	0	4	0	0	0	96	4	23
2017	Materiel management	76	12	7	0	5	0	0	88	5	17
2017	Information management	66	18	7	6	3	0	1	85	9	133
2017	Information technology	62	18	6	9	5	0	0	79	14	209
2017	Internal audit	77	17	6	0	0	0	0	94	0	17
2017	Evaluation	58	15	0	15	12	0	0	73	27	33
2017	Data sciences	62	20	4	8	7	0	0	82	15	51
2017	Policy	73	14	3	5	5	0	0	87	10	311
2017	Project management	64	17	7	6	5	0	2	82	11	232
2017	Other services to the public	77	15	2	4	1	0	1	93	5	286
2017	None of the above	71	17	5	4	3	0	1	89	7	534
2014	Client contact centre	61	17	6	11	5	0	0	78	16	339
2014	Health care practitioners	64	22	0	15	0	0	0	85	15	20
2014	Federal regulators	64	26	3	3	2	0	2	92	5	39
2014	Compliance, inspection and enforcement	63	16	8	9	4	0	0	79	13	97
2014	Communications or public affairs	74	13	3	7	2	1	0	88	9	125
2014	Access to information and privacy	65	20	8	5	0	0	3	87	5	80
2014	Security	47	28	9	11	6	0	0	74	17	82
2014	Science and technology	63	21	0	11	5	0	0	84	16	20
2014	Legal services	39	25	11	10	11	0	4	67	22	21
2014	Administration and operations	66	20	4	6	3	0	1	87	9	1612
2014	Human resources	46	26	8	14	5	0	1	73	19	200
2014	Financial management	52	27	8	7	5	0	0	80	12	193
2014	Procurement	57	25	0	10	8	0	0	82	18	21
2014	Materiel management	66	25	8	0	0	0	0	92	0	13
2014	Information management	66	21	4	4	4	0	1	87	9	161
2014	Information technology	63	19	5	7	5	0	1	82	13	256
2014	Internal audit	42	13	0	32	13	0	0	55	45	16
2014	Evaluation	77	13	0	5	5	0	0	91	9	60
2014	Other services to the public	74	15	2	4	3	0	1	91	7	558
2014	None of the above	72	16	4	4	3	0	1	88	8	826

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	41	39	8	8	4	0	0	80	12	454
2019	Health care practitioners	61	29	0	10	0	0	0	90	10	24
2019	Federal regulators	47	29	10	7	7	0	0	76	14	28
2019	Compliance, inspection and enforcement	51	25	5	14	5	0	0	76	19	95
2019	Communications or public affairs	55	29	6	10	1	0	0	83	11	119
2019	Access to information and privacy	53	34	2	6	4	0	0	87	11	124
2019	Security	51	29	10	7	4	0	0	80	11	74
2019	Science and technology	46	26	5	12	12	0	0	71	23	16
2019	Legal services	42	40	4	7	7	0	0	82	15	29
2019	Administration and operations	47	33	7	9	4	0	0	80	13	1756
2019	Human resources	47	35	8	7	3	0	0	82	10	255
2019	Financial management	48	36	4	9	2	0	0	84	11	177
2019	Procurement	47	32	12	4	4	0	0	79	9	20
2019	Materiel management	62	33	6	0	0	0	0	94	0	19
2019	Information management	51	33	5	5	5	0	0	84	10	138
2019	Information technology	39	35	10	10	6	0	0	74	16	269
2019	Internal audit	57	35	4	4	0	0	0	92	4	26
2019	Evaluation	44	33	6	10	8	0	0	77	17	52
2019	Data sciences	57	24	5	11	4	0	0	81	15	80
2019	Policy	39	38	6	12	4	0	0	77	17	419
2019	Project management	46	32	7	9	6	0	0	78	15	301
2019	Other services to the public	49	33	8	7	4	0	0	81	10	303
2019	None of the above	47	30	8	10	4	0	0	78	14	512
2017	Client contact centre	37	40	9	9	6	0	0	76	15	353
2017	Health care practitioners	41	42	0	0	17	0	0	83	17	17
2017	Federal regulators	40	20	0	33	7	0	0	60	40	15
2017	Compliance, inspection and enforcement	31	38	10	10	10	0	0	70	20	84
2017	Communications or public affairs	46	34	8	7	5	0	0	80	12	96
2017	Access to information and privacy	49	35	9	3	5	0	0	83	8	64
2017	Security	37	36	12	8	7	0	0	74	14	74
2017	Legal services	45	31	5	9	9	0	0	76	19	18
2017	Administration and operations	43	35	7	10	5	0	0	78	15	1582
2017	Human resources	46	37	6	8	2	0	1	84	10	207
2017	Financial management	49	32	9	8	2	0	0	80	10	181
2017	Procurement	44	13	18	17	8	0	0	57	25	23
2017	Materiel management	48	36	6	5	5	0	0	83	10	17
2017	Information management	47	32	9	8	5	0	0	79	13	133
2017	Information technology	39	39	7	9	6	0	0	78	15	208
2017	Internal audit	50	25	18	7	0	0	0	75	7	16
2017	Evaluation	49	37	6	6	3	0	0	85	9	33
2017	Data sciences	53	33	7	4	4	0	0	86	7	51
2017	Policy	40	40	6	12	2	0	0	80	14	311
2017	Project management	39	39	8	9	5	0	0	78	14	232
2017	Other services to the public	43	37	7	7	5	0	0	80	12	288
2017	None of the above	43	33	6	12	5	0	0	77	18	533
2014	Client contact centre	54	32	6	6	2	0	0	85	9	338
2014	Health care practitioners	40	56	4	0	0	0	0	96	0	20
2014	Federal regulators	36	49	3	2	10	0	0	85	12	39
2014	Compliance, inspection and enforcement	33	43	7	10	7	0	0	76	17	97
2014	Communications or public affairs	47	34	3	8	7	1	0	81	15	125
2014	Access to information and privacy	50	34	9	3	4	0	0	85	6	80
2014	Security	55	30	8	5	2	0	0	85	7	82
2014	Science and technology	40	44	5	5	5	0	0	84	11	20
2014	Legal services	25	14	19	33	9	0	0	39	42	21
2014	Administration and operations	45	34	7	10	4	0	0	79	14	1612
2014	Human resources	43	29	8	13	7	0	0	72	19	200
2014	Financial management	53	36	4	5	2	0	0	89	7	193
2014	Procurement	68	28	4	0	0	0	0	96	0	21
2014	Materiel management	71	24	0	6	0	0	0	94	6	13
2014	Information management	50	34	4	7	4	0	1	85	12	161
2014	Information technology	53	32	3	9	3	0	0	85	12	256
2014	Internal audit	56	25	19	0	0	0	0	81	0	16
2014	Evaluation	43	47	2	5	3	0	0	90	8	60
2014	Other services to the public	45	38	6	8	4	0	0	83	12	560
2014	None of the above	45	35	7	8	4	0	0	81	12	826

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	33	39	9	12	6	0	0	72	18	452
2019	Health care practitioners	43	45	7	0	4	0	0	88	4	25
2019	Federal regulators	35	36	18	7	0	4	0	74	8	28
2019	Compliance, inspection and enforcement	28	45	8	8	11	0	0	73	19	95
2019	Communications or public affairs	44	37	9	8	2	0	0	81	10	120
2019	Access to information and privacy	43	35	9	11	2	0	0	78	13	123
2019	Security	29	38	16	12	3	0	1	69	15	74
2019	Science and technology	25	50	12	0	13	0	0	75	13	16
2019	Legal services	34	43	11	9	4	0	0	76	13	29
2019	Administration and operations	32	39	11	13	5	0	0	71	18	1760
2019	Human resources	30	43	10	13	2	0	1	74	16	256
2019	Financial management	46	37	7	7	2	0	1	84	9	176
2019	Procurement	48	41	4	0	6	0	0	89	6	20
2019	Materiel management	47	41	6	6	0	0	0	88	6	19
2019	Information management	40	36	9	10	5	0	0	76	15	136
2019	Information technology	26	39	15	12	9	0	0	65	21	264
2019	Internal audit	37	55	0	8	0	0	0	92	8	26
2019	Evaluation	26	45	5	8	11	0	4	75	20	52
2019	Data sciences	36	31	13	13	6	0	1	68	19	81
2019	Policy	28	43	11	13	4	1	0	71	17	416
2019	Project management	25	42	14	12	7	1	0	67	19	295
2019	Other services to the public	27	40	11	14	8	0	0	67	22	303
2019	None of the above	34	39	13	10	5	0	0	73	15	508
2018	Client contact centre	28	44	9	12	6	1	0	73	18	348
2018	Health care practitioners	31	55	7	0	7	0	0	86	7	14
2018	Federal regulators	36	36	16	11	0	0	0	72	11	18
2018	Compliance, inspection and enforcement	24	46	9	13	7	0	0	71	20	85
2018	Communications or public affairs	39	41	6	13	1	0	0	80	14	101
2018	Access to information and privacy	39	43	6	8	4	0	0	82	12	89
2018	Security	28	47	12	12	1	0	0	75	13	84
2018	Legal services	29	49	11	11	0	0	0	78	11	28
2018	Administration and operations	26	47	8	15	4	0	0	73	19	1423
2018	Human resources	33	43	9	10	2	0	3	78	12	245
2018	Financial management	40	44	6	5	3	0	1	85	9	182
2018	Procurement	20	66	14	0	0	0	0	86	0	21
2018	Materiel management	40	44	0	16	0	0	0	84	16	13
2018	Information management	32	44	13	8	2	0	1	77	10	118
2018	Information technology	27	40	12	14	6	1	0	68	20	173
2018	Internal audit	68	32	0	0	0	0	0	100	0	15
2018	Evaluation	32	59	3	5	0	0	0	92	5	27
2018	Data sciences	35	45	5	15	0	0	0	80	15	58
2018	Policy	23	53	6	12	4	0	0	77	17	346
2018	Project management	20	46	12	15	6	0	1	67	21	189
2018	Other services to the public	36	42	8	9	5	0	0	78	15	215
2018	None of the above	33	37	10	12	7	0	1	70	19	378
2017	Client contact centre	21	41	11	17	9	0	0	63	26	354
2017	Health care practitioners	48	28	0	24	0	0	0	76	24	17
2017	Federal regulators	47	39	7	7	0	0	0	86	7	15
2017	Compliance, inspection and enforcement	23	34	19	17	7	0	0	57	24	84
2017	Communications or public affairs	40	39	7	9	4	0	1	79	13	97
2017	Access to information and privacy	41	26	20	12	0	0	0	67	12	64
2017	Security	33	49	5	11	3	0	0	81	13	74
2017	Legal services	41	19	5	9	26	0	0	60	36	18
2017	Administration and operations	27	41	10	14	7	0	0	68	21	1583
2017	Human resources	31	41	10	10	7	0	1	73	17	208
2017	Financial management	43	41	10	4	1	0	0	84	6	181
2017	Procurement	53	32	4	10	0	0	0	86	10	23
2017	Materiel management	33	47	6	6	6	0	0	81	13	17
2017	Information management	37	37	14	5	7	0	0	74	12	133
2017	Information technology	26	36	16	12	7	0	1	63	20	209
2017	Internal audit	48	28	12	6	0	0	6	81	7	17
2017	Evaluation	30	45	3	12	9	0	0	75	21	33
2017	Data sciences	32	41	12	7	7	0	0	73	15	51
2017	Policy	29	43	12	12	4	0	0	72	16	312
2017	Project management	24	32	14	21	8	0	0	57	29	232
2017	Other services to the public	28	43	9	13	7	0	0	71	20	288
2017	None of the above	33	34	10	16	7	0	0	67	23	533
2014	Client contact centre	32	35	10	16	7	0	0	67	23	338
2014	Health care practitioners	26	50	15	4	4	0	0	77	9	20
2014	Federal regulators	33	49	0	13	5	0	0	81	19	39
2014	Compliance, inspection and enforcement	17	33	13	25	11	1	0	50	36	97
2014	Communications or public affairs	33	44	12	6	3	2	0	78	9	125
2014	Access to information and privacy	40	33	15	8	4	0	0	73	12	80
2014	Security	24	44	7	21	2	1	0	69	24	82
2014	Science and technology	20	40	5	31	4	0	0	60	34	20
2014	Legal services	19	44	15	22	0	0	0	63	22	21
2014	Administration and operations	27	40	10	16	7	0	0	67	23	1611
2014	Human resources	35	43	9	8	3	0	1	80	11	199
2014	Financial management	38	42	12	6	1	0	0	81	7	193
2014	Procurement	44	34	0	16	6	0	0	78	22	21
2014	Materiel management	37	47	0	0	16	0	0	84	16	13
2014	Information management	35	40	8	10	7	0	1	75	18	161
2014	Information technology	32	35	14	13	4	0	1	69	17	256
2014	Internal audit	36	19	19	20	6	0	0	55	26	16
2014	Evaluation	35	38	8	10	8	0	0	73	19	60
2014	Other services to the public	26	39	13	15	7	0	1	65	22	560
2014	None of the above	33	36	9	15	6	0	0	70	21	826

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	42	38	9	7	3	0	0	80	11	451
2019	Health care practitioners	63	33	0	4	0	0	0	96	4	25
2019	Federal regulators	49	32	11	7	0	0	0	81	7	28
2019	Compliance, inspection and enforcement	41	37	10	11	2	0	0	78	13	93
2019	Communications or public affairs	66	23	9	2	0	0	0	88	2	119
2019	Access to information and privacy	54	31	10	3	2	0	0	85	5	123
2019	Security	49	35	12	1	3	0	0	83	4	73
2019	Science and technology	44	50	0	0	6	0	0	94	6	16
2019	Legal services	48	34	7	7	4	0	0	82	11	29
2019	Administration and operations	46	34	10	7	2	0	0	81	9	1751
2019	Human resources	55	34	4	4	3	0	0	89	6	257
2019	Financial management	58	29	6	5	3	0	0	87	7	176
2019	Procurement	48	41	11	0	0	0	0	89	0	20
2019	Materiel management	62	28	11	0	0	0	0	89	0	19
2019	Information management	57	27	7	5	4	1	0	84	9	137
2019	Information technology	45	36	11	6	2	0	0	82	8	265
2019	Internal audit	63	37	0	0	0	0	0	100	0	25
2019	Evaluation	42	35	6	7	6	2	2	80	13	52
2019	Data sciences	56	23	12	6	3	0	0	79	9	81
2019	Policy	48	36	9	5	3	0	0	84	7	413
2019	Project management	44	38	7	7	3	1	0	83	10	297
2019	Other services to the public	47	33	10	6	3	0	0	81	9	300
2019	None of the above	49	31	9	9	2	0	0	80	11	501
2017	Client contact centre	37	36	15	8	3	0	0	73	12	354
2017	Health care practitioners	47	31	10	6	7	0	0	78	12	17
2017	Federal regulators	50	22	7	14	7	0	0	72	21	14
2017	Compliance, inspection and enforcement	41	37	9	8	5	0	0	79	12	84
2017	Communications or public affairs	49	38	6	5	1	0	0	88	6	96
2017	Access to information and privacy	51	30	11	5	3	0	0	81	8	63
2017	Security	43	47	5	4	1	0	0	89	5	73
2017	Legal services	45	23	10	5	17	0	0	69	22	18
2017	Administration and operations	43	40	8	7	2	0	0	83	9	1577
2017	Human resources	55	34	8	2	0	0	1	90	2	207
2017	Financial management	63	28	6	2	1	0	0	91	3	181
2017	Procurement	47	45	4	4	0	0	0	92	4	23
2017	Materiel management	47	47	0	0	6	0	0	94	6	17
2017	Information management	52	34	7	3	2	1	0	87	6	131
2017	Information technology	47	35	10	6	1	1	0	82	8	209
2017	Internal audit	48	52	0	0	0	0	0	100	0	17
2017	Evaluation	53	38	6	0	3	0	0	91	3	32
2017	Data sciences	58	38	4	0	0	0	0	96	0	51
2017	Policy	48	38	9	4	1	0	1	86	5	310
2017	Project management	43	35	10	10	1	0	1	79	11	230
2017	Other services to the public	46	38	5	7	3	0	0	85	10	287
2017	None of the above	47	36	7	7	2	1	0	83	10	532
2014	Client contact centre	43	39	10	6	3	0	0	81	9	338
2014	Health care practitioners	45	48	6	0	0	0	0	94	0	20
2014	Federal regulators	54	31	10	5	0	0	0	84	5	39
2014	Compliance, inspection and enforcement	42	36	7	11	5	0	0	77	16	97
2014	Communications or public affairs	39	44	10	6	1	1	0	83	7	125
2014	Access to information and privacy	53	38	8	0	1	0	0	91	1	80
2014	Security	52	28	10	9	1	0	0	80	10	82
2014	Science and technology	35	40	14	0	0	5	5	84	0	20
2014	Legal services	28	24	34	10	4	0	0	52	14	21
2014	Administration and operations	45	36	8	7	3	0	0	82	10	1607
2014	Human resources	44	35	12	6	2	0	0	80	8	200
2014	Financial management	47	46	4	3	0	0	0	93	3	193
2014	Procurement	49	24	15	12	0	0	0	74	12	21
2014	Materiel management	70	30	0	0	0	0	0	100	0	13
2014	Information management	53	32	7	3	5	0	0	85	8	161
2014	Information technology	43	36	14	4	2	0	1	80	6	256
2014	Internal audit	44	44	6	6	0	0	0	87	6	16
2014	Evaluation	50	36	7	5	2	0	0	86	7	60
2014	Other services to the public	44	38	8	7	3	0	0	82	10	559
2014	None of the above	45	37	8	7	2	0	0	83	9	826

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	36	31	13	10	8	1	1	68	19	456
2019	Health care practitioners	61	23	8	4	4	0	0	84	9	25
2019	Federal regulators	63	19	11	4	3	0	0	82	7	28
2019	Compliance, inspection and enforcement	42	28	9	10	9	1	0	71	20	95
2019	Communications or public affairs	62	28	6	2	2	0	0	90	4	119
2019	Access to information and privacy	55	25	7	8	3	1	0	82	11	124
2019	Security	48	18	14	12	7	1	0	67	19	74
2019	Science and technology	38	38	12	7	6	0	0	75	13	16
2019	Legal services	48	32	4	9	4	4	0	82	13	29
2019	Administration and operations	42	34	10	9	5	0	0	76	14	1757
2019	Human resources	57	29	6	5	3	0	0	86	8	257
2019	Financial management	53	30	5	8	4	0	0	83	11	178
2019	Procurement	41	28	20	11	0	0	0	69	11	20
2019	Materiel management	47	53	0	0	0	0	0	100	0	19
2019	Information management	51	25	11	6	6	1	0	77	12	138
2019	Information technology	50	28	9	9	5	0	0	78	14	269
2019	Internal audit	73	16	7	4	0	0	0	89	4	26
2019	Evaluation	38	29	19	8	6	0	0	67	14	51
2019	Data sciences	54	22	9	11	3	0	1	77	14	80
2019	Policy	46	33	7	9	5	0	0	79	14	419
2019	Project management	44	29	10	11	5	0	0	73	16	301
2019	Other services to the public	44	26	15	8	5	1	1	71	13	305
2019	None of the above	45	28	12	7	6	1	1	75	13	508
2018	Client contact centre	36	36	11	10	6	0	1	73	17	345
2018	Health care practitioners	34	29	15	21	0	0	0	64	21	14
2018	Federal regulators	29	25	29	11	6	0	0	54	17	18
2018	Compliance, inspection and enforcement	40	31	12	12	6	0	0	71	17	85
2018	Communications or public affairs	61	27	5	6	1	0	0	88	7	102
2018	Access to information and privacy	57	24	8	4	4	0	1	83	9	88
2018	Security	47	26	14	8	4	0	1	74	12	84
2018	Legal services	60	24	13	0	3	0	0	84	3	28
2018	Administration and operations	39	34	13	9	5	0	1	73	13	1421
2018	Human resources	62	28	5	3	2	0	0	90	5	245
2018	Financial management	55	31	6	5	2	0	0	87	7	181
2018	Procurement	28	41	12	6	14	0	0	69	19	22
2018	Materiel management	64	30	7	0	0	0	0	93	0	13
2018	Information management	54	27	10	4	4	1	0	82	8	118
2018	Information technology	41	35	13	6	5	0	0	76	11	171
2018	Internal audit	68	32	0	0	0	0	0	100	0	15
2018	Evaluation	43	25	12	7	4	0	9	75	12	27
2018	Data sciences	48	34	7	6	5	0	0	82	11	58
2018	Policy	51	31	8	6	3	0	0	83	9	345
2018	Project management	42	29	14	10	4	0	0	71	14	188
2018	Other services to the public	40	31	10	9	10	0	0	71	19	215
2018	None of the above	39	29	14	10	8	1	0	68	18	377
2017	Client contact centre	29	33	14	13	9	1	2	63	22	353
2017	Health care practitioners	35	18	12	29	7	0	0	53	35	17
2017	Federal regulators	39	27	14	14	7	0	0	66	20	15
2017	Compliance, inspection and enforcement	38	27	18	7	10	0	0	65	17	84
2017	Communications or public affairs	33	43	7	8	7	1	0	77	15	97
2017	Access to information and privacy	54	24	14	5	2	0	2	79	6	63
2017	Security	38	36	17	5	4	0	0	74	9	74
2017	Legal services	36	28	9	0	27	0	0	64	27	18
2017	Administration and operations	42	33	11	8	5	1	0	75	13	1581
2017	Human resources	62	30	3	2	3	0	0	92	5	208
2017	Financial management	53	30	8	6	3	1	0	84	8	181
2017	Procurement	45	41	10	0	4	0	0	86	4	23
2017	Materiel management	58	30	0	0	11	0	0	89	11	17
2017	Information management	45	34	12	3	4	1	1	81	7	132
2017	Information technology	48	30	10	6	5	0	1	79	11	209
2017	Internal audit	60	34	0	0	6	0	0	94	6	17
2017	Evaluation	37	41	3	9	9	0	0	78	19	32
2017	Data sciences	55	31	5	9	0	0	0	86	9	51
2017	Policy	44	32	10	9	4	0	0	76	14	311
2017	Project management	43	34	9	7	6	0	1	78	13	231
2017	Other services to the public	45	28	14	8	6	1	0	73	13	286
2017	None of the above	44	29	12	8	7	0	0	73	15	532
2014	Client contact centre	29	36	15	10	7	1	1	67	17	339
2014	Health care practitioners	52	25	9	15	0	0	0	77	15	20
2014	Federal regulators	49	33	5	8	5	0	0	82	13	39
2014	Compliance, inspection and enforcement	47	25	13	9	5	1	1	73	15	97
2014	Communications or public affairs	40	39	10	4	5	1	1	80	9	125
2014	Access to information and privacy	48	33	6	8	3	0	3	83	11	80
2014	Security	44	32	9	7	3	1	2	79	11	82
2014	Science and technology	40	36	4	20	0	0	0	76	20	20
2014	Legal services	45	31	15	5	4	0	0	76	9	20
2014	Administration and operations	39	33	14	8	5	1	1	73	13	1612
2014	Human resources	44	38	10	4	3	0	0	83	7	200
2014	Financial management	44	39	9	5	2	0	0	83	7	193
2014	Procurement	32	29	19	20	0	0	0	61	20	21
2014	Materiel management	29	40	24	0	0	0	8	74	0	13
2014	Information management	46	31	6	8	9	0	0	77	17	161
2014	Information technology	34	34	12	11	7	1	1	70	18	255
2014	Internal audit	24	25	25	19	6	0	0	49	25	16
2014	Evaluation	56	18	9	9	3	1	4	78	13	60
2014	Other services to the public	41	33	9	10	6	1	1	75	16	558
2014	None of the above	37	34	14	8	6	0	1	71	14	824

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	36	37	14	6	7	0	0	73	13	456
2019	Health care practitioners	55	29	12	0	5	0	0	83	5	25
2019	Federal regulators	56	34	11	0	0	0	0	89	0	28
2019	Compliance, inspection and enforcement	44	36	7	9	4	0	0	80	13	95
2019	Communications or public affairs	41	39	10	8	2	0	0	80	10	120
2019	Access to information and privacy	46	32	10	9	3	0	0	78	12	123
2019	Security	42	35	15	5	3	0	0	77	8	74
2019	Science and technology	19	55	13	6	6	0	0	74	13	16
2019	Legal services	37	40	16	4	4	0	0	77	7	29
2019	Administration and operations	41	38	10	7	4	0	0	80	10	1761
2019	Human resources	41	39	10	6	4	0	0	80	10	257
2019	Financial management	44	41	6	6	3	0	0	85	9	178
2019	Procurement	42	27	24	0	6	0	0	69	6	20
2019	Materiel management	54	34	6	6	0	0	0	88	6	19
2019	Information management	43	36	10	8	3	0	0	80	11	137
2019	Information technology	35	43	10	7	5	0	0	78	13	269
2019	Internal audit	53	34	12	0	0	0	0	88	0	26
2019	Evaluation	31	48	7	4	9	0	0	79	13	52
2019	Data sciences	37	44	4	10	6	0	0	81	15	81
2019	Policy	40	41	11	5	3	0	0	81	8	417
2019	Project management	37	43	7	6	6	0	0	80	13	301
2019	Other services to the public	45	30	12	6	7	0	0	75	13	305
2019	None of the above	46	32	12	6	4	0	0	78	10	510
2018	Client contact centre	31	39	14	9	6	0	0	71	15	345
2018	Health care practitioners	46	40	7	7	0	0	0	86	7	14
2018	Federal regulators	33	44	11	0	11	0	0	77	11	18
2018	Compliance, inspection and enforcement	42	38	10	5	5	0	0	80	9	85
2018	Communications or public affairs	43	41	7	7	2	0	0	84	9	101
2018	Access to information and privacy	40	32	13	7	6	0	1	73	13	87
2018	Security	43	32	13	7	5	0	0	75	12	83
2018	Legal services	39	41	3	9	3	4	0	84	13	27
2018	Administration and operations	37	42	10	7	4	0	0	79	10	1414
2018	Human resources	43	40	8	7	2	0	0	83	9	244
2018	Financial management	38	42	13	5	2	0	0	79	8	180
2018	Procurement	19	52	16	4	9	0	0	71	13	22
2018	Materiel management	43	36	7	0	14	0	0	79	14	13
2018	Information management	40	43	9	3	6	0	0	82	9	118
2018	Information technology	30	44	14	4	7	1	0	74	11	170
2018	Internal audit	52	35	13	0	0	0	0	87	0	15
2018	Evaluation	29	46	11	11	3	0	0	75	14	27
2018	Data sciences	35	45	12	5	3	0	0	80	8	58
2018	Policy	34	47	9	7	3	0	0	81	10	345
2018	Project management	29	44	12	7	8	0	0	73	15	188
2018	Other services to the public	39	41	8	5	7	0	0	80	12	215
2018	None of the above	33	40	15	6	6	0	0	73	12	375
2017	Client contact centre	28	43	14	10	5	0	0	71	15	354
2017	Health care practitioners	43	40	6	5	7	0	0	83	12	17
2017	Federal regulators	54	33	7	7	0	0	0	87	7	15
2017	Compliance, inspection and enforcement	38	45	10	4	2	0	0	83	7	84
2017	Communications or public affairs	34	45	8	5	7	0	0	80	12	97
2017	Access to information and privacy	36	39	9	8	5	3	0	78	13	64
2017	Security	34	50	11	4	1	0	0	84	5	74
2017	Legal services	33	53	5	5	5	0	0	86	9	18
2017	Administration and operations	36	44	10	6	4	0	0	80	10	1582
2017	Human resources	38	45	7	9	1	0	0	83	10	208
2017	Financial management	43	42	10	4	1	0	0	85	5	181
2017	Procurement	30	44	17	5	4	0	0	74	9	23
2017	Materiel management	33	30	18	13	5	0	0	64	18	17
2017	Information management	36	48	9	4	3	0	0	84	7	133
2017	Information technology	33	45	8	9	5	0	0	78	13	209
2017	Internal audit	65	35	0	0	0	0	0	100	0	17
2017	Evaluation	47	38	9	3	3	0	0	84	7	32
2017	Data sciences	37	43	15	5	0	0	0	80	5	51
2017	Policy	36	47	8	5	4	0	0	83	9	311
2017	Project management	26	53	11	5	5	0	0	79	10	232
2017	Other services to the public	40	46	6	5	4	0	0	86	9	287
2017	None of the above	40	39	8	7	6	0	0	79	12	533
2014	Client contact centre	24	43	15	11	6	0	0	67	18	339
2014	Health care practitioners	31	45	16	4	4	0	0	75	9	20
2014	Federal regulators	38	52	2	5	3	0	0	89	8	39
2014	Compliance, inspection and enforcement	35	44	10	7	3	1	0	80	11	97
2014	Communications or public affairs	28	40	19	8	5	0	0	68	13	125
2014	Access to information and privacy	44	28	11	9	7	0	0	72	16	80
2014	Security	31	48	11	5	5	0	0	79	10	82
2014	Science and technology	20	24	30	16	11	0	0	44	26	20
2014	Legal services	33	51	11	0	6	0	0	84	6	21
2014	Administration and operations	33	44	11	8	4	0	0	77	12	1612
2014	Human resources	36	39	9	12	3	0	0	76	15	200
2014	Financial management	29	48	11	7	3	1	0	78	11	193
2014	Procurement	24	33	15	10	18	0	0	57	29	21
2014	Materiel management	40	28	17	0	16	0	0	67	16	13
2014	Information management	31	43	14	6	6	0	0	74	12	161
2014	Information technology	28	44	11	10	8	0	0	72	18	256
2014	Internal audit	38	43	6	6	6	0	0	81	13	16
2014	Evaluation	43	39	9	3	6	0	0	82	10	60
2014	Other services to the public	36	45	9	6	5	0	0	80	10	559
2014	None of the above	37	41	12	6	3	0	0	78	10	824

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	29	38	15	9	7	1	0	68	16	456
2019	Health care practitioners	41	31	21	4	0	0	4	74	4	25
2019	Federal regulators	46	36	7	7	0	0	4	85	8	28
2019	Compliance, inspection and enforcement	27	33	20	12	8	0	0	60	20	94
2019	Communications or public affairs	43	36	6	12	2	0	0	79	14	119
2019	Access to information and privacy	32	33	19	11	5	0	0	65	16	124
2019	Security	31	32	15	11	10	0	1	65	21	74
2019	Science and technology	13	55	7	13	13	0	0	68	26	16
2019	Legal services	23	35	21	9	11	0	0	58	20	29
2019	Administration and operations	29	36	16	12	7	0	0	65	18	1754
2019	Human resources	39	38	12	8	3	0	0	77	10	255
2019	Financial management	32	49	12	6	2	0	0	81	7	179
2019	Procurement	32	35	29	4	0	0	0	67	4	20
2019	Materiel management	52	33	10	6	0	0	0	84	6	19
2019	Information management	42	30	4	14	9	1	0	73	23	137
2019	Information technology	30	37	14	13	5	0	0	68	18	268
2019	Internal audit	49	36	8	7	0	0	0	85	7	26
2019	Evaluation	25	40	10	12	13	0	0	65	25	52
2019	Data sciences	30	42	14	7	7	0	0	72	14	81
2019	Policy	42	40	6	8	4	0	0	82	11	416
2019	Project management	34	38	11	9	7	1	0	73	16	298
2019	Other services to the public	30	34	16	11	8	0	0	65	19	305
2019	None of the above	33	29	18	12	7	0	1	62	19	509
2018	Client contact centre	26	31	22	13	7	0	0	58	20	344
2018	Health care practitioners	14	64	15	7	0	0	0	78	7	14
2018	Federal regulators	33	22	28	0	17	0	0	55	17	18
2018	Compliance, inspection and enforcement	27	34	18	12	8	0	0	61	20	83
2018	Communications or public affairs	45	34	9	9	3	0	0	79	12	100
2018	Access to information and privacy	31	28	20	12	7	1	1	60	20	88
2018	Security	34	39	11	12	4	0	0	73	16	83
2018	Legal services	17	47	13	9	7	3	4	69	17	28
2018	Administration and operations	27	34	17	13	9	0	0	61	22	1419
2018	Human resources	43	32	13	7	4	0	0	76	11	245
2018	Financial management	39	36	13	8	4	0	0	76	11	180
2018	Procurement	14	40	37	0	9	0	0	54	9	22
2018	Materiel management	40	17	27	16	0	0	0	57	16	13
2018	Information management	34	29	16	12	9	0	0	64	20	118
2018	Information technology	28	38	20	9	5	1	0	66	14	172
2018	Internal audit	69	12	13	6	0	0	0	81	6	15
2018	Evaluation	22	42	14	15	7	0	0	64	21	27
2018	Data sciences	39	31	8	9	13	0	0	70	22	58
2018	Policy	36	40	10	10	3	0	0	76	14	343
2018	Project management	24	39	17	13	7	0	0	63	20	187
2018	Other services to the public	23	42	8	15	12	0	0	65	27	215
2018	None of the above	27	31	16	13	12	0	0	58	26	377
2017	Client contact centre	20	32	19	17	10	0	1	53	28	353
2017	Health care practitioners	42	40	6	0	12	0	0	82	12	17
2017	Federal regulators	34	40	13	7	7	0	0	74	13	15
2017	Compliance, inspection and enforcement	32	38	14	9	7	0	0	70	16	83
2017	Communications or public affairs	25	47	8	10	9	1	0	72	20	97
2017	Access to information and privacy	30	39	15	11	5	0	0	69	15	64
2017	Security	35	32	22	9	1	0	0	67	11	74
2017	Legal services	24	36	5	5	31	0	0	60	36	18
2017	Administration and operations	27	37	15	13	8	0	0	64	21	1582
2017	Human resources	42	36	11	7	4	0	0	78	11	208
2017	Financial management	39	40	12	6	4	0	0	79	10	181
2017	Procurement	30	57	13	0	0	0	0	87	0	23
2017	Materiel management	28	54	7	0	11	0	0	82	11	17
2017	Information management	34	42	11	7	4	1	1	78	11	133
2017	Information technology	28	34	17	11	10	0	0	62	20	209
2017	Internal audit	63	18	12	0	6	0	0	82	6	17
2017	Evaluation	21	42	24	6	6	0	0	63	12	33
2017	Data sciences	37	40	5	14	2	0	2	78	16	51
2017	Policy	34	44	10	8	4	0	0	78	12	311
2017	Project management	30	38	14	12	6	0	0	68	18	232
2017	Other services to the public	27	38	14	12	8	0	1	66	20	287
2017	None of the above	29	33	17	12	8	0	0	63	20	534
2014	Client contact centre	25	27	19	19	10	0	0	52	29	339
2014	Health care practitioners	34	37	21	4	4	0	0	70	9	20
2014	Federal regulators	27	43	6	19	3	3	0	72	22	39
2014	Compliance, inspection and enforcement	26	42	14	9	6	1	1	69	16	97
2014	Communications or public affairs	24	47	12	9	8	0	0	70	18	124
2014	Access to information and privacy	30	39	18	6	6	0	0	70	13	80
2014	Security	24	40	20	7	8	1	0	65	15	82
2014	Science and technology	10	30	16	30	14	0	0	40	44	20
2014	Legal services	9	61	11	10	9	0	0	71	19	21
2014	Administration and operations	25	36	15	15	9	0	0	60	24	1611
2014	Human resources	35	34	16	9	5	1	0	70	14	199
2014	Financial management	28	46	14	6	5	0	0	75	10	193
2014	Procurement	18	37	23	15	0	6	0	59	16	21
2014	Materiel management	31	45	8	8	8	0	0	76	16	13
2014	Information management	25	35	16	14	9	1	0	61	23	161
2014	Information technology	24	38	17	11	10	0	0	62	21	256
2014	Internal audit	24	31	19	20	6	0	0	55	26	16
2014	Evaluation	42	31	12	9	7	0	0	73	16	60
2014	Other services to the public	26	34	15	15	9	0	0	61	24	558
2014	None of the above	29	35	17	11	8	0	0	64	19	826

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	42	41	9	6	3	0	83	8	453
2019	Health care practitioners	53	38	4	4	0	0	91	4	24
2019	Federal regulators	57	33	11	0	0	0	89	0	28
2019	Compliance, inspection and enforcement	39	37	10	7	5	1	77	13	95
2019	Communications or public affairs	39	45	7	8	2	0	84	10	118
2019	Access to information and privacy	56	31	4	5	4	0	87	9	123
2019	Security	35	38	14	11	3	0	73	13	74
2019	Science and technology	20	32	24	13	12	0	52	24	16
2019	Legal services	40	31	14	11	4	0	71	15	29
2019	Administration and operations	40	42	9	8	2	0	82	9	1748
2019	Human resources	44	40	8	4	4	0	84	8	255
2019	Financial management	38	45	7	8	1	0	83	10	178
2019	Procurement	42	47	11	0	0	0	89	0	20
2019	Materiel management	63	37	0	0	0	0	100	0	19
2019	Information management	49	33	9	6	3	0	82	9	137
2019	Information technology	31	39	14	12	6	0	69	17	265
2019	Internal audit	52	40	4	4	0	0	91	4	26
2019	Evaluation	49	33	4	4	10	0	83	13	51
2019	Data sciences	34	36	13	12	5	0	70	17	79
2019	Policy	35	45	9	7	5	0	79	12	413
2019	Project management	32	44	8	10	6	1	76	16	297
2019	Other services to the public	43	36	12	6	3	0	79	9	301
2019	None of the above	43	36	10	7	4	0	79	11	511
2018	Client contact centre	43	36	12	5	4	0	79	9	346
2018	Health care practitioners	52	34	7	0	7	0	86	7	14
2018	Federal regulators	28	38	22	6	6	0	67	11	18
2018	Compliance, inspection and enforcement	39	42	7	8	5	0	80	13	85
2018	Communications or public affairs	44	37	9	5	6	0	80	11	102
2018	Access to information and privacy	39	42	10	2	6	1	81	8	88
2018	Security	35	44	10	8	3	0	79	11	82
2018	Legal services	29	41	4	22	0	3	73	23	28
2018	Administration and operations	34	42	11	8	4	0	77	12	1423
2018	Human resources	40	36	11	9	4	0	76	13	243
2018	Financial management	38	41	14	6	0	0	79	7	180
2018	Procurement	29	44	9	18	0	0	73	18	22
2018	Materiel management	40	21	23	16	0	0	61	16	13
2018	Information management	36	37	16	6	5	0	74	10	117
2018	Information technology	27	45	12	9	6	0	72	16	172
2018	Internal audit	62	31	6	0	0	0	94	0	15
2018	Evaluation	44	39	14	3	0	0	83	3	27
2018	Data sciences	28	35	18	10	6	2	65	17	58
2018	Policy	31	44	10	10	5	0	75	15	345
2018	Project management	31	37	14	15	4	0	67	19	187
2018	Other services to the public	43	35	9	9	4	0	78	13	216
2018	None of the above	36	36	13	10	5	0	72	14	376
2017	Client contact centre	33	38	12	10	6	1	71	16	354
2017	Health care practitioners	46	43	0	11	0	0	89	11	17
2017	Federal regulators	53	40	0	7	0	0	93	7	15
2017	Compliance, inspection and enforcement	41	30	14	12	2	0	72	15	84
2017	Communications or public affairs	33	48	9	3	7	0	81	10	97
2017	Access to information and privacy	46	34	6	11	3	0	80	14	64
2017	Security	39	45	8	5	3	0	84	8	74
2017	Legal services	28	23	17	22	9	0	52	31	18
2017	Administration and operations	36	44	10	8	3	0	79	11	1581
2017	Human resources	38	46	8	5	2	0	84	8	207
2017	Financial management	35	50	9	4	2	0	85	6	180
2017	Procurement	37	50	13	0	0	0	87	0	23
2017	Materiel management	33	48	12	6	0	0	82	6	17
2017	Information management	38	43	7	9	3	0	81	12	133
2017	Information technology	33	38	13	10	6	0	71	16	208
2017	Internal audit	59	29	6	6	0	0	88	6	17
2017	Evaluation	37	48	12	0	3	0	85	3	33
2017	Data sciences	37	47	11	5	0	0	84	5	51
2017	Policy	33	41	12	10	4	0	74	13	311
2017	Project management	27	42	15	11	4	0	69	16	232
2017	Other services to the public	41	43	6	6	4	0	84	10	287
2017	None of the above	43	35	9	8	4	0	78	12	534

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	34	10	5	4	0	0	82	9	452
2019	Health care practitioners	55	41	4	0	0	0	0	96	0	25
2019	Federal regulators	64	22	14	0	0	0	0	86	0	28
2019	Compliance, inspection and enforcement	50	32	9	4	4	0	0	82	8	95
2019	Communications or public affairs	50	40	4	3	2	1	0	91	5	119
2019	Access to information and privacy	63	26	4	4	3	0	0	89	7	123
2019	Security	49	38	9	4	0	0	0	86	4	72
2019	Science and technology	32	49	7	6	6	0	0	81	13	16
2019	Legal services	41	47	4	4	4	0	0	89	8	28
2019	Administration and operations	52	36	7	4	1	0	0	88	5	1747
2019	Human resources	50	39	5	4	1	0	0	90	6	254
2019	Financial management	47	43	6	2	2	0	0	90	4	178
2019	Procurement	53	29	9	4	4	0	0	82	9	20
2019	Materiel management	53	29	18	0	0	0	0	82	0	19
2019	Information management	53	36	7	4	1	0	0	88	5	136
2019	Information technology	44	40	9	6	1	0	0	84	7	267
2019	Internal audit	68	28	4	0	0	0	0	96	0	26
2019	Evaluation	47	40	7	2	4	0	0	87	5	52
2019	Data sciences	46	37	10	6	1	0	0	82	7	80
2019	Policy	49	39	6	4	2	0	0	89	6	414
2019	Project management	49	35	8	5	3	0	0	85	7	296
2019	Other services to the public	54	32	6	5	2	1	0	87	7	305
2019	None of the above	54	31	8	5	2	0	0	85	7	509
2018	Client contact centre	47	35	11	3	2	1	0	83	6	348
2018	Health care practitioners	52	41	7	0	0	0	0	93	0	14
2018	Federal regulators	47	36	11	0	6	0	0	84	6	18
2018	Compliance, inspection and enforcement	62	26	7	3	2	0	0	88	5	85
2018	Communications or public affairs	53	35	9	2	1	0	0	88	3	102
2018	Access to information and privacy	58	28	7	4	3	0	0	86	7	88
2018	Security	52	37	8	4	0	0	0	88	4	84
2018	Legal services	48	45	8	0	0	0	0	92	0	28
2018	Administration and operations	52	37	7	3	1	0	0	89	4	1415
2018	Human resources	50	41	6	3	1	0	0	90	3	242
2018	Financial management	49	41	9	1	0	0	0	90	1	178
2018	Procurement	32	51	13	4	0	0	0	82	4	22
2018	Materiel management	37	46	17	0	0	0	0	83	0	13
2018	Information management	47	36	11	4	2	0	0	83	7	118
2018	Information technology	48	36	8	4	3	1	0	85	7	173
2018	Internal audit	69	31	0	0	0	0	0	100	0	15
2018	Evaluation	46	44	3	7	0	0	0	90	7	27
2018	Data sciences	44	46	2	8	0	0	0	90	8	59
2018	Policy	48	42	3	4	3	0	0	90	7	345
2018	Project management	49	37	5	7	2	0	0	86	10	191
2018	Other services to the public	51	39	4	3	3	0	0	90	6	216
2018	None of the above	50	31	9	7	4	0	0	81	10	377
2017	Client contact centre	40	37	10	7	5	0	0	77	13	353
2017	Health care practitioners	49	39	0	12	0	0	0	88	12	17
2017	Federal regulators	60	27	0	13	0	0	0	87	13	15
2017	Compliance, inspection and enforcement	53	32	10	2	3	0	0	84	6	84
2017	Communications or public affairs	48	39	3	4	6	0	0	87	10	97
2017	Access to information and privacy	52	34	6	3	5	0	0	86	8	64
2017	Security	43	45	7	4	0	1	0	89	4	74
2017	Legal services	33	45	5	17	0	0	0	78	17	18
2017	Administration and operations	51	37	6	4	2	0	0	88	6	1581
2017	Human resources	48	37	8	4	2	0	1	86	6	208
2017	Financial management	47	43	7	1	2	0	0	90	3	181
2017	Procurement	60	36	4	0	0	0	0	96	0	23
2017	Materiel management	53	28	7	5	6	0	0	82	11	17
2017	Information management	46	40	8	4	0	2	0	88	4	133
2017	Information technology	41	41	7	7	3	0	0	83	10	209
2017	Internal audit	71	17	12	0	0	0	0	88	0	17
2017	Evaluation	57	40	0	3	0	0	0	97	3	33
2017	Data sciences	47	50	2	0	2	0	0	96	2	50
2017	Policy	49	38	7	5	2	0	0	87	6	308
2017	Project management	40	43	8	6	2	0	0	83	8	232
2017	Other services to the public	52	37	6	3	1	0	0	90	4	287
2017	None of the above	54	30	8	4	4	0	0	84	8	534
2014	Client contact centre	36	36	13	8	5	1	0	74	13	339
2014	Health care practitioners	65	26	4	4	0	0	0	91	4	20
2014	Federal regulators	58	28	8	3	3	0	0	86	5	39
2014	Compliance, inspection and enforcement	45	40	8	7	0	0	0	85	7	97
2014	Communications or public affairs	38	45	10	5	2	0	0	83	7	125
2014	Access to information and privacy	60	25	9	0	5	0	1	86	5	80
2014	Security	42	37	10	4	8	0	0	79	11	82
2014	Science and technology	35	46	14	5	0	0	0	81	5	20
2014	Legal services	51	34	16	0	0	0	0	84	0	21
2014	Administration and operations	47	39	8	4	2	0	0	86	6	1609
2014	Human resources	40	41	11	4	2	0	1	83	6	200
2014	Financial management	39	47	9	4	1	0	0	86	5	193
2014	Procurement	31	45	10	14	0	0	0	76	14	21
2014	Materiel management	45	39	16	0	0	0	0	84	0	13
2014	Information management	41	42	8	5	2	1	0	84	7	161
2014	Information technology	41	38	10	7	3	0	0	80	10	256
2014	Internal audit	51	30	6	6	7	0	0	81	13	16
2014	Evaluation	55	28	8	6	3	0	0	83	9	60
2014	Other services to the public	52	34	8	4	1	1	0	87	5	560
2014	None of the above	48	38	8	3	2	1	0	87	5	826

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	31	33	19	9	7	0	0	64	16	455
2019	Health care practitioners	59	33	8	0	0	0	0	92	0	24
2019	Federal regulators	48	29	11	7	0	0	4	80	8	28
2019	Compliance, inspection and enforcement	36	37	10	8	8	1	0	74	17	95
2019	Communications or public affairs	52	27	11	7	3	0	0	79	10	118
2019	Access to information and privacy	39	30	13	14	3	0	0	70	17	122
2019	Security	36	32	14	14	4	0	0	68	18	74
2019	Science and technology	26	38	24	6	6	0	0	64	13	16
2019	Legal services	30	34	15	11	11	0	0	64	22	29
2019	Administration and operations	35	34	14	10	6	0	0	69	16	1753
2019	Human resources	41	39	11	5	5	0	0	80	10	256
2019	Financial management	38	43	10	6	3	0	0	81	9	176
2019	Procurement	32	39	24	4	0	0	0	71	4	20
2019	Materiel management	46	27	16	12	0	0	0	72	12	19
2019	Information management	40	29	13	9	9	0	0	69	18	137
2019	Information technology	33	37	14	11	5	0	0	70	16	268
2019	Internal audit	67	17	8	7	0	0	0	85	7	26
2019	Evaluation	26	29	23	16	5	0	0	56	21	52
2019	Data sciences	38	35	12	7	8	0	0	73	15	81
2019	Policy	43	36	9	8	4	0	0	79	12	415
2019	Project management	39	32	13	7	8	1	0	71	15	298
2019	Other services to the public	33	34	14	9	10	0	0	67	19	303
2019	None of the above	37	31	15	10	7	0	0	68	17	511
2018	Client contact centre	29	33	16	13	9	0	0	63	22	349
2018	Health care practitioners	36	49	7	7	0	0	0	86	7	14
2018	Federal regulators	28	26	35	6	6	0	0	54	11	18
2018	Compliance, inspection and enforcement	34	32	17	8	8	0	0	66	17	83
2018	Communications or public affairs	43	36	7	10	4	0	0	80	14	102
2018	Access to information and privacy	31	39	14	9	6	0	0	71	16	87
2018	Security	38	33	11	12	6	0	0	71	18	84
2018	Legal services	34	50	4	0	11	0	0	84	11	28
2018	Administration and operations	30	37	14	11	8	0	0	67	19	1413
2018	Human resources	42	36	11	7	2	1	0	79	10	239
2018	Financial management	40	40	10	8	1	0	0	81	9	179
2018	Procurement	19	45	18	4	13	0	0	64	18	22
2018	Materiel management	33	43	23	0	0	0	0	77	0	13
2018	Information management	41	30	12	9	7	1	0	72	16	118
2018	Information technology	32	40	14	7	6	0	0	72	14	173
2018	Internal audit	53	35	6	6	0	0	0	87	6	15
2018	Evaluation	25	48	8	14	4	0	0	73	18	27
2018	Data sciences	44	28	8	11	8	0	0	73	19	59
2018	Policy	41	38	10	7	4	0	0	79	11	344
2018	Project management	29	38	13	14	5	0	0	67	19	189
2018	Other services to the public	32	36	9	9	13	0	0	69	22	214
2018	None of the above	31	29	17	12	10	1	0	61	23	374
2017	Client contact centre	24	29	20	15	11	0	0	54	27	354
2017	Health care practitioners	42	46	0	0	12	0	0	88	12	17
2017	Federal regulators	33	21	19	0	27	0	0	54	27	15
2017	Compliance, inspection and enforcement	40	31	13	10	6	0	0	71	16	84
2017	Communications or public affairs	31	43	8	7	10	0	0	75	17	97
2017	Access to information and privacy	36	39	11	6	6	2	0	77	12	64
2017	Security	34	38	15	9	3	1	0	73	12	74
2017	Legal services	28	40	0	5	26	0	0	69	31	18
2017	Administration and operations	29	38	14	11	7	0	0	68	18	1580
2017	Human resources	45	34	10	8	3	0	0	79	11	208
2017	Financial management	41	41	12	4	3	0	0	82	6	181
2017	Procurement	35	53	8	4	0	0	0	88	4	23
2017	Materiel management	33	44	12	0	11	0	0	77	11	17
2017	Information management	40	37	10	6	6	0	0	77	13	133
2017	Information technology	31	36	18	6	8	1	0	67	14	209
2017	Internal audit	65	17	12	6	0	0	0	82	6	17
2017	Evaluation	35	40	9	3	13	0	0	75	16	32
2017	Data sciences	35	42	14	7	2	0	0	77	9	51
2017	Policy	35	46	8	6	4	0	0	82	11	311
2017	Project management	27	39	13	11	9	0	0	66	21	232
2017	Other services to the public	31	37	14	11	6	0	0	68	17	287
2017	None of the above	32	33	14	11	10	1	0	66	20	534

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	50	34	11	2	3	0	83	5	453
2019	Health care practitioners	59	33	4	4	0	0	92	4	24
2019	Federal regulators	60	36	4	0	0	0	96	0	28
2019	Compliance, inspection and enforcement	52	28	12	5	2	0	81	8	92
2019	Communications or public affairs	51	38	9	1	2	0	89	3	117
2019	Access to information and privacy	60	23	8	6	3	0	83	9	121
2019	Security	67	25	3	5	0	0	92	5	73
2019	Science and technology	45	36	13	0	6	0	81	6	16
2019	Legal services	47	39	11	0	4	0	86	4	29
2019	Administration and operations	58	28	9	3	2	0	86	5	1743
2019	Human resources	55	34	8	2	1	0	88	4	256
2019	Financial management	54	35	8	1	2	0	90	3	177
2019	Procurement	49	22	29	0	0	0	71	0	20
2019	Materiel management	65	35	0	0	0	0	100	0	19
2019	Information management	55	34	9	2	1	0	89	3	136
2019	Information technology	54	30	10	5	1	0	83	7	266
2019	Internal audit	70	22	8	0	0	0	92	0	26
2019	Evaluation	58	27	10	4	2	0	85	6	52
2019	Data sciences	50	37	10	2	0	0	87	2	81
2019	Policy	55	31	9	3	1	0	87	4	412
2019	Project management	56	30	8	3	2	0	86	6	294
2019	Other services to the public	59	28	7	3	3	0	87	6	302
2019	None of the above	61	26	8	3	2	0	87	5	509
2018	Client contact centre	49	34	8	5	4	0	83	8	346
2018	Health care practitioners	42	43	15	0	0	0	85	0	13
2018	Federal regulators	40	38	16	0	6	0	78	6	18
2018	Compliance, inspection and enforcement	56	35	7	1	1	0	91	2	85
2018	Communications or public affairs	47	40	9	3	1	0	87	4	101
2018	Access to information and privacy	52	37	7	2	2	0	88	4	86
2018	Security	58	33	6	1	1	0	92	2	84
2018	Legal services	38	46	12	0	4	0	84	4	28
2018	Administration and operations	55	33	7	4	2	0	87	6	1405
2018	Human resources	52	32	10	5	1	0	84	6	241
2018	Financial management	53	34	8	4	1	0	87	5	178
2018	Procurement	20	55	12	9	4	0	75	13	22
2018	Materiel management	40	53	0	0	7	0	93	7	13
2018	Information management	58	28	9	3	2	0	86	5	118
2018	Information technology	52	34	7	3	3	0	86	6	172
2018	Internal audit	65	28	6	0	0	0	94	0	15
2018	Evaluation	37	49	11	4	0	0	85	4	27
2018	Data sciences	49	41	7	4	0	0	89	4	57
2018	Policy	48	38	8	3	2	0	87	5	340
2018	Project management	46	33	14	4	3	0	80	6	191
2018	Other services to the public	57	29	7	3	4	0	86	7	215
2018	None of the above	51	32	10	4	3	0	83	7	374
2017	Client contact centre	50	34	10	4	2	0	84	6	353
2017	Health care practitioners	43	50	0	7	0	0	93	7	17
2017	Federal regulators	68	26	6	0	0	0	94	0	15
2017	Compliance, inspection and enforcement	56	35	6	0	3	0	91	3	83
2017	Communications or public affairs	49	32	13	3	4	0	80	7	95
2017	Access to information and privacy	50	38	5	5	3	0	88	8	64
2017	Security	54	33	9	4	0	0	87	4	74
2017	Legal services	66	24	10	0	0	0	90	0	17
2017	Administration and operations	56	32	8	2	1	0	88	4	1576
2017	Human resources	55	36	8	1	1	0	90	2	208
2017	Financial management	57	35	6	2	0	0	92	2	180
2017	Procurement	36	43	13	8	0	0	79	8	23
2017	Materiel management	45	31	12	0	11	0	77	11	17
2017	Information management	60	30	6	1	3	0	90	4	133
2017	Information technology	55	32	8	3	1	0	87	5	209
2017	Internal audit	82	18	0	0	0	0	100	0	17
2017	Evaluation	64	21	12	3	0	0	85	3	33
2017	Data sciences	68	29	4	0	0	0	96	0	51
2017	Policy	48	40	8	3	1	0	88	4	310
2017	Project management	44	39	11	3	3	0	83	6	232
2017	Other services to the public	62	27	8	2	1	0	89	3	287
2017	None of the above	60	28	7	3	2	1	89	4	534
2014	Client contact centre	52	30	11	5	2	1	83	7	339
2014	Health care practitioners	71	15	6	9	0	0	85	9	20
2014	Federal regulators	64	25	3	8	0	0	89	8	39
2014	Compliance, inspection and enforcement	55	36	4	4	1	0	91	5	97
2014	Communications or public affairs	46	36	13	4	1	0	82	5	125
2014	Access to information and privacy	63	25	6	5	0	0	88	5	80
2014	Security	64	24	8	1	1	1	90	3	82
2014	Science and technology	45	45	5	0	5	0	89	5	20
2014	Legal services	56	28	16	0	0	0	84	0	21
2014	Administration and operations	63	27	7	2	1	0	91	3	1612
2014	Human resources	59	28	8	4	1	0	88	4	200
2014	Financial management	58	30	9	2	1	0	88	3	193
2014	Procurement	59	23	8	10	0	0	82	10	21
2014	Materiel management	54	22	17	0	8	0	76	8	13
2014	Information management	60	30	6	2	1	0	90	3	161
2014	Information technology	56	29	10	3	2	0	85	5	255
2014	Internal audit	63	31	6	0	0	0	94	0	16
2014	Evaluation	68	24	2	3	3	0	92	6	60
2014	Other services to the public	67	25	5	3	1	0	91	4	560
2014	None of the above	63	26	7	1	1	0	90	3	826

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	27	30	21	11	9	0	1	58	20	451
2019	Health care practitioners	30	48	13	9	0	0	0	79	9	23
2019	Federal regulators	52	22	22	4	0	0	0	74	4	28
2019	Compliance, inspection and enforcement	32	43	11	3	9	0	1	76	13	95
2019	Communications or public affairs	45	41	6	4	4	0	0	86	8	119
2019	Access to information and privacy	31	38	18	8	6	0	0	69	13	124
2019	Security	38	35	11	9	7	0	0	73	16	73
2019	Science and technology	19	63	5	6	6	0	0	82	13	16
2019	Legal services	40	32	4	19	6	0	0	72	24	29
2019	Administration and operations	32	37	15	10	5	0	0	69	15	1752
2019	Human resources	41	35	12	7	4	0	0	76	11	255
2019	Financial management	40	45	9	5	2	1	0	85	6	176
2019	Procurement	23	28	26	16	0	0	7	55	17	19
2019	Materiel management	42	34	12	12	0	0	0	77	12	19
2019	Information management	38	33	15	9	5	1	0	71	14	137
2019	Information technology	35	39	12	9	5	0	0	74	14	266
2019	Internal audit	54	39	4	4	0	0	0	93	4	26
2019	Evaluation	26	39	10	16	10	0	0	65	25	51
2019	Data sciences	35	36	8	13	6	0	1	73	19	81
2019	Policy	38	41	8	7	5	0	0	80	12	416
2019	Project management	36	38	10	9	6	0	0	74	16	298
2019	Other services to the public	33	35	12	11	8	1	1	68	19	302
2019	None of the above	34	33	16	9	7	0	1	67	16	508
2018	Client contact centre	22	32	17	16	11	1	1	55	28	348
2018	Health care practitioners	22	56	0	21	0	0	0	79	21	14
2018	Federal regulators	39	32	12	6	11	0	0	71	17	18
2018	Compliance, inspection and enforcement	30	32	15	15	7	0	0	62	23	85
2018	Communications or public affairs	44	35	10	6	5	0	0	80	11	102
2018	Access to information and privacy	36	32	22	7	3	0	0	68	10	85
2018	Security	46	34	7	10	2	0	0	81	13	84
2018	Legal services	37	42	9	9	4	0	0	79	13	28
2018	Administration and operations	30	36	14	11	8	0	0	66	19	1410
2018	Human resources	41	34	12	8	4	0	0	75	12	242
2018	Financial management	38	40	13	6	2	0	1	79	8	175
2018	Procurement	0	50	22	18	11	0	0	50	28	22
2018	Materiel management	23	54	14	0	9	0	0	77	9	13
2018	Information management	34	33	16	8	7	2	0	68	15	118
2018	Information technology	31	43	16	6	3	0	0	74	10	172
2018	Internal audit	50	33	17	0	0	0	0	83	0	14
2018	Evaluation	25	44	3	20	7	0	0	69	28	27
2018	Data sciences	37	35	10	12	6	0	0	72	18	59
2018	Policy	37	42	9	8	3	0	0	79	12	343
2018	Project management	31	38	15	8	7	0	0	70	15	191
2018	Other services to the public	29	34	15	10	11	0	0	63	22	215
2018	None of the above	28	29	20	12	11	0	0	57	23	373
2017	Client contact centre	19	32	20	15	14	0	1	51	29	352
2017	Health care practitioners	41	30	0	22	7	0	0	71	29	17
2017	Federal regulators	34	33	19	7	7	0	0	67	13	15
2017	Compliance, inspection and enforcement	35	37	11	11	6	0	0	71	17	83
2017	Communications or public affairs	38	43	5	10	4	0	0	81	14	96
2017	Access to information and privacy	41	31	16	6	3	2	2	74	9	64
2017	Security	32	40	14	8	5	0	0	73	14	72
2017	Legal services	38	15	5	20	23	0	0	53	42	17
2017	Administration and operations	31	37	14	11	6	0	0	68	17	1573
2017	Human resources	38	42	9	8	2	1	0	81	9	208
2017	Financial management	45	38	10	4	3	0	0	83	8	179
2017	Procurement	22	53	21	4	0	0	0	75	4	23
2017	Materiel management	23	39	20	12	6	0	0	62	18	17
2017	Information management	36	44	12	6	1	0	1	80	7	133
2017	Information technology	34	39	9	12	5	0	0	74	17	209
2017	Internal audit	53	41	6	0	0	0	0	94	0	17
2017	Evaluation	30	43	12	9	6	0	0	73	15	33
2017	Data sciences	37	45	9	9	0	0	0	82	9	51
2017	Policy	36	43	11	7	2	1	0	79	9	310
2017	Project management	34	39	11	7	8	0	0	73	16	231
2017	Other services to the public	32	34	15	12	6	0	1	67	18	288
2017	None of the above	32	38	12	9	8	1	1	71	17	534
2014	Client contact centre	19	29	19	16	13	1	2	50	30	339
2014	Health care practitioners	35	31	23	10	0	0	0	66	10	20
2014	Federal regulators	25	48	14	8	5	0	0	73	13	39
2014	Compliance, inspection and enforcement	28	40	15	14	3	0	1	68	17	97
2014	Communications or public affairs	24	48	14	8	4	1	1	73	12	125
2014	Access to information and privacy	36	39	12	4	5	2	1	78	9	78
2014	Security	31	41	11	9	6	1	0	73	16	82
2014	Science and technology	25	25	20	20	9	0	0	51	29	20
2014	Legal services	20	42	19	10	9	0	0	62	19	21
2014	Administration and operations	26	42	13	12	6	0	0	68	18	1612
2014	Human resources	35	38	14	6	6	1	0	73	12	200
2014	Financial management	33	43	15	7	2	0	0	76	9	192
2014	Procurement	21	28	16	18	16	0	0	49	34	21
2014	Materiel management	37	42	6	8	8	0	0	79	15	13
2014	Information management	20	44	17	11	7	0	1	65	18	161
2014	Information technology	26	45	10	14	5	0	0	71	19	256
2014	Internal audit	30	25	19	19	7	0	0	55	26	16
2014	Evaluation	32	44	12	5	5	2	0	77	11	60
2014	Other services to the public	25	39	14	15	7	0	1	65	21	560
2014	None of the above	27	43	13	10	6	1	1	71	16	825

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	27	35	17	11	9	0	1	62	21	456
2019	Health care practitioners	43	45	7	4	0	0	0	88	4	25
2019	Federal regulators	49	29	22	0	0	0	0	78	0	28
2019	Compliance, inspection and enforcement	42	36	13	2	5	0	1	79	8	95
2019	Communications or public affairs	52	32	8	5	2	0	0	84	8	119
2019	Access to information and privacy	36	37	14	7	6	0	0	73	13	124
2019	Security	43	27	18	8	4	0	0	70	12	74
2019	Science and technology	37	44	7	0	13	0	0	81	13	16
2019	Legal services	37	39	4	7	13	0	0	76	20	29
2019	Administration and operations	37	33	16	9	4	0	0	70	14	1752
2019	Human resources	48	35	9	3	3	0	0	84	7	256
2019	Financial management	47	36	11	4	1	0	1	84	5	179
2019	Procurement	22	64	9	4	0	0	0	87	4	20
2019	Materiel management	52	37	12	0	0	0	0	88	0	19
2019	Information management	39	30	18	8	5	0	0	69	13	137
2019	Information technology	36	35	13	10	4	0	1	72	15	268
2019	Internal audit	58	31	11	0	0	0	0	89	0	26
2019	Evaluation	25	46	14	8	8	0	0	71	16	52
2019	Data sciences	42	31	14	8	5	0	0	73	13	81
2019	Policy	42	36	11	7	4	0	0	78	11	415
2019	Project management	43	34	10	8	4	0	0	77	13	297
2019	Other services to the public	36	30	18	7	8	0	0	66	15	303
2019	None of the above	38	30	15	10	6	0	1	69	16	510
2018	Client contact centre	26	33	15	15	10	0	1	60	25	344
2018	Health care practitioners	31	41	21	0	7	0	0	72	7	14
2018	Federal regulators	31	27	30	0	12	0	0	58	12	17
2018	Compliance, inspection and enforcement	37	27	21	10	6	0	0	63	16	85
2018	Communications or public affairs	50	26	14	5	6	0	0	76	11	102
2018	Access to information and privacy	35	35	18	6	5	1	0	71	12	87
2018	Security	50	26	11	9	4	0	0	76	13	83
2018	Legal services	30	40	16	3	8	3	0	72	12	28
2018	Administration and operations	36	32	17	9	6	0	0	68	16	1412
2018	Human resources	51	29	11	6	2	0	0	81	8	242
2018	Financial management	45	37	13	4	1	0	0	82	5	175
2018	Procurement	9	50	37	0	4	0	0	59	4	22
2018	Materiel management	23	63	14	0	0	0	0	86	0	13
2018	Information management	37	29	16	10	8	0	0	66	17	116
2018	Information technology	39	33	16	8	4	0	0	72	12	171
2018	Internal audit	60	31	9	0	0	0	0	91	0	15
2018	Evaluation	22	50	8	12	7	0	0	72	20	27
2018	Data sciences	44	32	13	5	6	0	0	76	11	59
2018	Policy	38	39	13	5	5	0	0	77	10	344
2018	Project management	37	33	17	9	4	0	0	71	13	190
2018	Other services to the public	31	37	14	7	11	0	0	68	18	216
2018	None of the above	31	30	19	11	8	0	1	62	19	375
2017	Client contact centre	26	33	19	12	9	0	1	59	21	353
2017	Health care practitioners	47	28	6	12	7	0	0	76	19	17
2017	Federal regulators	34	46	7	7	7	0	0	80	13	15
2017	Compliance, inspection and enforcement	31	30	18	16	5	0	0	61	20	83
2017	Communications or public affairs	35	45	3	9	8	0	0	80	17	96
2017	Access to information and privacy	44	33	13	5	3	0	3	79	8	64
2017	Security	35	37	20	4	3	0	1	73	7	74
2017	Legal services	38	20	15	10	18	0	0	57	28	17
2017	Administration and operations	36	34	16	9	5	0	0	70	15	1574
2017	Human resources	49	35	8	6	1	0	0	84	7	208
2017	Financial management	44	38	11	6	2	0	0	81	8	180
2017	Procurement	21	66	4	5	4	0	0	87	9	23
2017	Materiel management	35	41	18	0	6	0	0	75	6	17
2017	Information management	37	46	12	3	2	0	0	84	5	133
2017	Information technology	41	27	13	13	5	0	0	69	18	209
2017	Internal audit	57	31	12	0	0	0	0	88	0	17
2017	Evaluation	33	27	19	15	6	0	0	60	21	33
2017	Data sciences	40	35	14	9	0	2	0	77	9	51
2017	Policy	42	36	11	7	3	0	0	78	10	310
2017	Project management	34	41	11	7	5	0	0	76	12	231
2017	Other services to the public	34	37	13	8	6	0	1	72	15	288
2017	None of the above	38	33	15	7	7	0	0	72	14	534
2014	Client contact centre	24	32	20	12	9	0	2	58	22	339
2014	Health care practitioners	46	25	15	15	0	0	0	71	15	20
2014	Federal regulators	28	46	10	10	5	0	0	74	16	39
2014	Compliance, inspection and enforcement	37	30	13	11	6	0	2	69	18	97
2014	Communications or public affairs	32	36	16	11	5	0	0	68	17	125
2014	Access to information and privacy	39	37	16	4	4	0	0	76	8	80
2014	Security	36	42	11	6	6	0	0	77	12	81
2014	Science and technology	38	26	6	21	9	0	0	64	31	19
2014	Legal services	20	40	26	5	8	0	0	60	14	20
2014	Administration and operations	32	36	15	10	6	0	0	69	16	1612
2014	Human resources	38	37	15	4	6	0	0	75	10	200
2014	Financial management	38	46	10	3	3	0	0	84	6	192
2014	Procurement	24	21	15	19	21	0	0	45	40	20
2014	Materiel management	45	30	8	8	8	0	0	76	16	13
2014	Information management	30	40	10	12	8	0	0	70	20	161
2014	Information technology	32	40	14	7	7	0	0	71	14	256
2014	Internal audit	36	25	25	0	13	0	0	61	13	16
2014	Evaluation	42	33	12	8	5	0	0	75	14	60
2014	Other services to the public	29	35	16	12	6	0	0	65	18	559
2014	None of the above	34	37	15	8	5	0	1	72	13	826

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	35	40	11	7	5	0	0	76	13	455
2019	Health care practitioners	39	44	13	4	0	0	0	83	4	25
2019	Federal regulators	41	39	15	0	4	0	0	81	4	28
2019	Compliance, inspection and enforcement	28	44	14	8	4	1	0	74	12	92
2019	Communications or public affairs	46	35	10	7	2	2	0	82	9	118
2019	Access to information and privacy	44	35	9	9	2	0	0	80	11	123
2019	Security	38	35	15	10	3	0	0	73	12	73
2019	Science and technology	26	55	13	0	6	0	0	81	6	16
2019	Legal services	33	45	4	11	7	0	0	78	19	29
2019	Administration and operations	35	41	13	8	3	0	0	76	11	1738
2019	Human resources	38	46	6	7	3	0	0	84	10	253
2019	Financial management	46	42	6	5	1	0	0	88	6	176
2019	Procurement	36	50	5	5	5	0	0	86	9	19
2019	Materiel management	56	33	4	0	0	0	6	95	0	18
2019	Information management	43	37	12	6	1	1	0	81	7	138
2019	Information technology	38	35	11	10	6	0	0	73	16	266
2019	Internal audit	51	32	13	4	0	0	0	83	4	25
2019	Evaluation	33	47	4	8	5	0	2	82	14	51
2019	Data sciences	35	38	18	5	5	0	0	72	9	81
2019	Policy	38	37	11	8	3	0	2	77	12	410
2019	Project management	34	42	11	8	4	1	0	76	12	297
2019	Other services to the public	38	39	12	5	6	0	0	77	11	301
2019	None of the above	40	34	15	8	3	0	0	74	11	505
2018	Client contact centre	33	37	16	7	7	0	0	70	14	346
2018	Health care practitioners	29	42	28	0	0	0	0	72	0	14
2018	Federal regulators	40	32	22	0	6	0	0	72	6	18
2018	Compliance, inspection and enforcement	28	39	15	8	10	0	0	67	18	83
2018	Communications or public affairs	53	21	11	11	4	0	0	74	14	102
2018	Access to information and privacy	41	35	14	6	4	0	0	76	10	86
2018	Security	42	40	5	10	3	0	0	82	13	82
2018	Legal services	35	46	4	11	0	3	0	84	12	28
2018	Administration and operations	32	37	16	10	5	0	0	70	15	1408
2018	Human resources	42	39	7	9	2	0	0	82	11	240
2018	Financial management	44	37	10	8	1	0	0	81	9	177
2018	Procurement	20	48	13	14	4	0	0	69	18	22
2018	Materiel management	30	63	0	7	0	0	0	93	7	13
2018	Information management	38	36	18	6	1	0	1	75	8	117
2018	Information technology	33	33	20	8	5	0	0	66	13	171
2018	Internal audit	56	38	6	0	0	0	0	94	0	15
2018	Evaluation	30	42	20	7	0	0	0	72	7	27
2018	Data sciences	39	30	15	8	6	0	2	70	15	58
2018	Policy	36	38	12	8	3	0	3	77	11	340
2018	Project management	31	34	19	12	4	0	0	65	16	191
2018	Other services to the public	32	35	12	11	10	0	0	67	20	216
2018	None of the above	32	32	17	11	7	0	0	65	17	375
2017	Client contact centre	27	38	17	11	7	0	0	65	18	353
2017	Health care practitioners	48	35	11	6	0	0	0	83	6	17
2017	Federal regulators	46	40	7	0	7	0	0	87	7	15
2017	Compliance, inspection and enforcement	34	34	19	6	7	0	0	68	13	83
2017	Communications or public affairs	36	40	11	7	6	0	0	76	13	95
2017	Access to information and privacy	41	37	11	5	3	3	0	81	8	63
2017	Security	42	34	16	5	1	0	1	77	7	74
2017	Legal services	33	25	20	10	13	0	0	57	23	17
2017	Administration and operations	34	38	15	9	4	0	0	72	13	1576
2017	Human resources	41	41	9	8	2	0	0	82	10	208
2017	Financial management	47	42	4	5	1	0	0	89	7	180
2017	Procurement	34	53	4	9	0	0	0	87	9	23
2017	Materiel management	40	47	0	6	7	0	0	87	13	17
2017	Information management	37	46	12	4	1	0	0	84	5	133
2017	Information technology	38	35	15	8	5	0	0	73	12	209
2017	Internal audit	65	29	6	0	0	0	0	94	0	17
2017	Evaluation	36	42	9	3	9	0	0	79	12	33
2017	Data sciences	35	44	9	9	4	0	0	79	12	51
2017	Policy	38	40	11	7	2	1	2	80	9	310
2017	Project management	31	37	14	12	5	0	1	69	17	232
2017	Other services to the public	38	34	14	9	4	0	0	72	13	288
2017	None of the above	39	35	13	8	6	0	0	74	14	533
2014	Client contact centre	29	41	15	9	5	0	0	71	15	339
2014	Health care practitioners	35	50	4	10	0	0	0	85	10	20
2014	Federal regulators	33	47	5	13	0	2	0	81	14	39
2014	Compliance, inspection and enforcement	29	39	9	15	7	1	0	69	22	97
2014	Communications or public affairs	32	42	10	9	6	0	0	75	15	125
2014	Access to information and privacy	42	39	5	9	4	0	1	82	13	79
2014	Security	33	44	7	11	5	0	0	76	16	82
2014	Science and technology	25	40	5	20	9	0	0	66	29	20
2014	Legal services	23	44	11	10	13	0	0	66	23	21
2014	Administration and operations	32	39	15	9	4	1	0	71	13	1612
2014	Human resources	39	37	10	8	5	0	0	77	13	200
2014	Financial management	39	43	11	4	2	1	0	83	6	192
2014	Procurement	21	39	14	16	10	0	0	60	26	21
2014	Materiel management	37	39	8	8	0	8	0	83	8	13
2014	Information management	36	40	12	9	2	0	0	76	12	161
2014	Information technology	32	39	12	11	5	1	0	72	16	256
2014	Internal audit	24	37	13	19	7	0	0	61	26	16
2014	Evaluation	36	45	6	5	5	0	2	83	10	60
2014	Other services to the public	34	37	13	9	7	0	0	71	16	559
2014	None of the above	35	38	13	8	5	0	1	73	14	825

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	43	35	14	4	4	0	78	8	456
2019	Health care practitioners	47	44	9	0	0	0	91	0	25
2019	Federal regulators	48	29	15	4	4	0	78	7	28
2019	Compliance, inspection and enforcement	43	36	9	8	3	0	79	12	95
2019	Communications or public affairs	54	33	7	3	2	0	87	6	120
2019	Access to information and privacy	52	33	7	5	3	0	84	8	123
2019	Security	42	46	8	3	1	0	88	4	74
2019	Science and technology	32	49	13	0	6	0	81	6	16
2019	Legal services	51	38	4	4	4	0	89	7	29
2019	Administration and operations	50	34	9	5	2	0	84	7	1763
2019	Human resources	46	37	8	6	3	0	83	9	257
2019	Financial management	49	37	8	5	1	0	86	6	178
2019	Procurement	38	33	29	0	0	0	71	0	20
2019	Materiel management	54	40	0	6	0	0	94	6	19
2019	Information management	48	36	10	2	3	0	85	5	138
2019	Information technology	45	33	11	7	4	0	78	11	268
2019	Internal audit	61	31	8	0	0	0	92	0	26
2019	Evaluation	37	36	19	6	2	0	73	8	52
2019	Data sciences	45	36	11	6	2	0	81	8	81
2019	Policy	48	36	8	5	2	0	84	8	419
2019	Project management	45	34	11	6	5	0	78	11	301
2019	Other services to the public	52	31	9	4	4	0	83	8	305
2019	None of the above	53	31	10	3	3	0	84	5	511
2018	Client contact centre	37	38	14	6	5	0	75	11	349
2018	Health care practitioners	45	41	7	7	0	0	86	7	14
2018	Federal regulators	52	20	22	0	6	0	72	6	18
2018	Compliance, inspection and enforcement	48	32	12	5	4	0	80	8	85
2018	Communications or public affairs	55	30	9	4	1	0	86	5	102
2018	Access to information and privacy	60	25	11	3	1	0	85	4	87
2018	Security	47	37	9	3	4	0	84	7	82
2018	Legal services	44	48	9	0	0	0	91	0	28
2018	Administration and operations	43	40	10	4	3	0	83	8	1415
2018	Human resources	51	35	7	6	1	0	86	7	242
2018	Financial management	47	36	10	7	1	0	82	8	179
2018	Procurement	9	56	22	9	4	0	64	13	22
2018	Materiel management	42	37	7	7	7	0	79	14	13
2018	Information management	50	33	8	6	2	0	84	9	118
2018	Information technology	39	41	9	7	5	0	79	12	173
2018	Internal audit	66	18	16	0	0	0	84	0	15
2018	Evaluation	40	31	21	4	4	0	71	8	27
2018	Data sciences	40	39	11	10	0	0	79	10	59
2018	Policy	45	38	10	4	4	0	82	8	344
2018	Project management	30	41	17	7	4	0	71	11	191
2018	Other services to the public	50	32	11	3	4	1	83	7	215
2018	None of the above	42	35	12	7	4	1	77	11	377
2017	Client contact centre	36	37	14	7	4	1	74	12	352
2017	Health care practitioners	43	40	0	17	0	0	83	17	17
2017	Federal regulators	65	28	0	7	0	0	93	7	14
2017	Compliance, inspection and enforcement	46	41	9	3	1	0	86	5	83
2017	Communications or public affairs	41	40	9	5	5	0	80	10	96
2017	Access to information and privacy	49	41	2	3	5	2	91	8	64
2017	Security	45	37	13	3	1	1	82	4	74
2017	Legal services	48	28	14	10	0	0	76	10	17
2017	Administration and operations	43	39	10	5	3	0	83	8	1571
2017	Human resources	46	41	9	4	1	0	87	4	208
2017	Financial management	51	36	10	1	2	0	87	3	180
2017	Procurement	27	56	13	4	0	0	83	4	23
2017	Materiel management	28	35	31	0	5	0	64	5	17
2017	Information management	41	42	9	4	4	0	83	8	133
2017	Information technology	38	42	11	6	3	0	80	9	207
2017	Internal audit	71	11	18	0	0	0	82	0	17
2017	Evaluation	49	30	12	9	0	0	79	9	33
2017	Data sciences	48	43	5	4	0	0	91	4	51
2017	Policy	42	39	11	6	2	0	81	8	310
2017	Project management	33	46	11	5	5	0	79	10	232
2017	Other services to the public	51	35	7	5	2	0	86	7	287
2017	None of the above	47	33	10	5	4	0	81	9	533
2014	Client contact centre	35	35	18	6	4	1	71	10	339
2014	Health care practitioners	45	30	16	4	4	0	75	9	20
2014	Federal regulators	55	31	5	0	5	3	89	6	39
2014	Compliance, inspection and enforcement	41	38	12	6	2	1	80	8	97
2014	Communications or public affairs	36	48	8	3	5	0	84	8	125
2014	Access to information and privacy	57	26	11	1	5	0	82	6	80
2014	Security	42	43	6	4	5	0	85	9	82
2014	Science and technology	25	40	16	19	0	0	66	19	20
2014	Legal services	29	32	34	0	6	0	61	6	21
2014	Administration and operations	44	36	11	6	2	0	81	9	1610
2014	Human resources	42	37	11	8	2	0	79	9	200
2014	Financial management	39	44	11	4	2	0	83	6	192
2014	Procurement	27	34	4	21	14	0	61	35	21
2014	Materiel management	45	30	8	8	8	0	76	16	13
2014	Information management	39	41	7	6	6	0	80	12	161
2014	Information technology	36	39	11	9	6	0	74	15	256
2014	Internal audit	38	30	19	6	6	0	68	13	16
2014	Evaluation	51	36	7	1	5	0	87	6	60
2014	Other services to the public	47	35	10	6	2	0	83	8	560
2014	None of the above	49	33	11	4	3	0	83	7	825

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	58	25	10	4	2	0	2	84	6	449
2019	Health care practitioners	36	42	18	4	0	0	0	78	4	24
2019	Federal regulators	61	25	14	0	0	0	0	86	0	28
2019	Compliance, inspection and enforcement	45	21	16	11	6	0	1	67	17	94
2019	Communications or public affairs	45	36	14	4	1	0	0	81	5	118
2019	Access to information and privacy	50	32	11	5	1	1	0	83	6	124
2019	Security	40	32	15	7	4	0	1	74	11	74
2019	Science and technology	38	25	25	0	12	0	0	63	12	16
2019	Legal services	29	39	22	7	4	0	0	68	10	29
2019	Administration and operations	41	30	17	8	4	0	0	71	11	1751
2019	Human resources	42	29	17	8	5	0	0	70	13	254
2019	Financial management	46	33	17	3	1	0	0	79	4	178
2019	Procurement	46	39	10	0	5	0	0	86	5	19
2019	Materiel management	59	21	14	6	0	0	0	80	6	19
2019	Information management	44	40	10	4	1	0	1	84	5	135
2019	Information technology	40	35	14	8	4	0	0	75	11	268
2019	Internal audit	48	31	20	0	0	0	0	80	0	25
2019	Evaluation	51	23	20	0	4	0	2	75	4	50
2019	Data sciences	44	36	12	6	3	0	0	80	8	81
2019	Policy	40	28	18	8	5	0	0	69	13	418
2019	Project management	36	31	19	9	4	1	0	68	13	298
2019	Other services to the public	48	28	16	5	4	0	0	76	8	304
2019	None of the above	46	27	16	5	4	0	1	74	10	503
2018	Client contact centre	54	28	9	4	2	1	3	85	6	348
2018	Health care practitioners	44	35	14	7	0	0	0	79	7	14
2018	Federal regulators	37	38	15	11	0	0	0	75	11	18
2018	Compliance, inspection and enforcement	32	30	19	13	6	0	0	62	19	85
2018	Communications or public affairs	47	25	18	9	1	0	0	72	10	102
2018	Access to information and privacy	46	28	16	6	4	0	1	75	10	89
2018	Security	39	33	13	8	6	0	0	73	15	84
2018	Legal services	28	39	22	0	7	3	0	70	7	28
2018	Administration and operations	38	31	17	8	5	0	1	70	13	1424
2018	Human resources	41	32	14	8	3	0	1	74	11	246
2018	Financial management	46	31	15	7	2	0	0	76	9	179
2018	Procurement	22	48	21	0	4	0	4	74	5	22
2018	Materiel management	70	7	23	0	0	0	0	77	0	13
2018	Information management	52	38	9	2	0	0	0	90	2	118
2018	Information technology	42	30	15	6	5	1	0	73	11	173
2018	Internal audit	48	25	27	0	0	0	0	73	0	15
2018	Evaluation	51	39	7	0	3	0	0	90	3	27
2018	Data sciences	28	44	16	8	3	0	0	72	11	58
2018	Policy	33	41	13	8	5	0	0	74	13	347
2018	Project management	38	35	15	9	3	0	0	73	12	191
2018	Other services to the public	52	24	15	5	3	0	0	77	8	217
2018	None of the above	48	26	16	6	3	0	1	75	9	378
2017	Client contact centre	44	30	11	7	2	1	5	79	10	354
2017	Health care practitioners	13	62	25	0	0	0	0	75	0	17
2017	Federal regulators	40	33	20	0	0	0	7	78	0	15
2017	Compliance, inspection and enforcement	29	42	17	3	6	1	2	73	9	84
2017	Communications or public affairs	33	40	20	6	1	0	0	73	7	97
2017	Access to information and privacy	49	30	13	5	3	0	2	79	8	64
2017	Security	34	40	15	8	1	1	1	76	10	74
2017	Legal services	58	19	9	9	5	0	0	77	14	18
2017	Administration and operations	38	36	16	6	3	0	1	75	9	1584
2017	Human resources	31	44	18	5	2	0	0	75	8	208
2017	Financial management	41	43	9	5	2	0	0	85	7	181
2017	Procurement	41	38	21	0	0	0	0	79	0	23
2017	Materiel management	40	36	18	5	0	0	0	77	5	17
2017	Information management	57	31	10	2	0	0	1	88	2	133
2017	Information technology	46	31	14	5	2	0	1	78	8	209
2017	Internal audit	58	30	6	6	0	0	0	88	6	17
2017	Evaluation	59	27	12	3	0	0	0	85	3	33
2017	Data sciences	32	42	15	6	4	2	0	75	9	51
2017	Policy	33	40	13	9	5	0	0	73	14	312
2017	Project management	33	43	13	8	3	0	1	76	11	231
2017	Other services to the public	43	36	14	4	3	0	1	80	7	288
2017	None of the above	45	30	14	5	4	0	1	76	9	534
2014	Client contact centre	54	26	11	4	2	0	2	81	7	339
2014	Health care practitioners	40	26	25	0	9	0	0	66	9	20
2014	Federal regulators	23	44	18	10	3	0	3	69	13	39
2014	Compliance, inspection and enforcement	27	44	16	8	4	0	0	71	13	97
2014	Communications or public affairs	34	39	15	8	4	0	0	73	12	125
2014	Access to information and privacy	40	30	18	9	3	0	0	70	12	80
2014	Security	33	29	24	10	5	0	0	62	15	82
2014	Science and technology	46	40	14	0	0	0	0	86	0	20
2014	Legal services	0	56	31	9	4	0	0	56	13	20
2014	Administration and operations	36	33	18	8	5	0	0	69	13	1612
2014	Human resources	27	36	19	11	7	0	1	63	18	200
2014	Financial management	36	43	13	5	3	0	0	78	9	193
2014	Procurement	20	38	10	17	14	0	0	59	31	21
2014	Materiel management	37	30	33	0	0	0	0	67	0	13
2014	Information management	39	35	15	6	4	0	1	75	10	161
2014	Information technology	36	39	15	5	4	0	1	76	9	256
2014	Internal audit	19	18	44	13	6	0	0	37	19	16
2014	Evaluation	51	29	12	4	5	0	0	80	8	60
2014	Other services to the public	40	33	17	4	5	1	1	73	9	560
2014	None of the above	35	32	18	8	5	0	1	68	13	824

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	7	22	29	23	13	1	5	38	31	456
2019	Health care practitioners	4	21	39	28	4	0	4	33	26	25
2019	Federal regulators	4	29	32	13	22	0	0	35	33	28
2019	Compliance, inspection and enforcement	13	33	27	13	12	0	1	25	47	92
2019	Communications or public affairs	9	23	40	17	10	1	0	27	32	120
2019	Access to information and privacy	8	20	22	27	19	1	4	48	29	122
2019	Security	8	19	31	28	14	0	0	42	27	74
2019	Science and technology	13	25	23	27	13	0	0	40	37	16
2019	Legal services	7	21	42	21	10	0	0	30	28	29
2019	Administration and operations	12	26	34	19	8	1	1	28	38	1759
2019	Human resources	10	22	42	16	9	0	2	25	32	255
2019	Financial management	6	21	39	22	8	0	3	31	28	178
2019	Procurement	18	13	28	24	13	4	0	38	33	20
2019	Materiel management	0	15	32	33	20	0	0	53	15	19
2019	Information management	6	20	35	21	12	3	2	35	28	138
2019	Information technology	11	28	30	20	10	1	1	30	39	269
2019	Internal audit	16	8	20	44	12	0	0	56	24	26
2019	Evaluation	6	21	33	27	14	0	0	40	27	52
2019	Data sciences	11	19	33	28	6	0	3	35	31	79
2019	Policy	8	24	40	19	7	1	1	26	33	418
2019	Project management	14	29	27	18	10	1	1	28	44	300
2019	Other services to the public	10	23	32	17	14	1	2	33	34	305
2019	None of the above	13	19	31	18	15	1	3	35	33	509
2018	Client contact centre	11	19	28	22	15	3	2	40	31	341
2018	Health care practitioners	0	29	35	28	7	0	0	35	29	14
2018	Federal regulators	16	20	40	23	0	0	0	23	37	18
2018	Compliance, inspection and enforcement	14	31	27	19	8	0	1	28	45	83
2018	Communications or public affairs	8	28	33	21	9	0	1	31	36	101
2018	Access to information and privacy	9	28	20	26	13	1	3	41	38	86
2018	Security	9	24	28	24	14	0	1	39	33	84
2018	Legal services	0	20	56	20	4	0	0	24	20	28
2018	Administration and operations	11	28	34	16	8	1	2	25	40	1415
2018	Human resources	13	26	33	18	8	1	1	27	39	246
2018	Financial management	9	26	36	20	9	0	0	29	35	181
2018	Procurement	22	37	20	9	12	0	0	21	59	22
2018	Materiel management	10	17	30	30	14	0	0	43	26	13
2018	Information management	6	26	33	23	11	0	1	35	32	118
2018	Information technology	13	23	34	20	7	1	2	28	37	173
2018	Internal audit	0	19	38	27	16	0	0	42	19	15
2018	Evaluation	3	37	35	21	4	0	0	25	40	27
2018	Data sciences	10	27	34	19	8	0	2	28	37	59
2018	Policy	7	24	47	14	6	1	1	20	32	348
2018	Project management	16	31	30	14	8	1	1	22	48	192
2018	Other services to the public	13	25	32	15	11	0	2	27	40	215
2018	None of the above	10	26	31	17	13	1	2	30	37	374
2017	Client contact centre	12	24	34	16	7	1	7	24	39	351
2017	Health care practitioners	12	11	48	17	5	0	6	24	25	17
2017	Federal regulators	27	13	13	19	13	0	14	38	47	15
2017	Compliance, inspection and enforcement	9	27	39	16	6	0	3	22	37	84
2017	Communications or public affairs	9	29	39	15	5	1	1	21	39	97
2017	Access to information and privacy	5	19	36	24	11	2	3	37	25	63
2017	Security	5	27	40	12	14	0	3	27	33	74
2017	Legal services	5	40	22	14	10	5	5	26	50	18
2017	Administration and operations	11	26	34	15	10	0	4	26	38	1578
2017	Human resources	8	25	43	15	5	0	4	21	35	208
2017	Financial management	6	24	35	17	14	1	3	33	31	181
2017	Procurement	19	12	33	12	23	0	0	36	31	22
2017	Materiel management	13	17	30	22	18	0	0	40	30	17
2017	Information management	9	16	36	21	11	6	2	34	27	128
2017	Information technology	9	27	33	22	6	1	2	29	37	206
2017	Internal audit	12	18	25	16	18	0	12	38	34	17
2017	Evaluation	3	12	40	33	9	0	3	43	15	33
2017	Data sciences	6	28	39	17	4	6	0	22	36	49
2017	Policy	9	26	46	12	6	0	1	18	36	311
2017	Project management	20	30	29	13	8	0	1	21	50	230
2017	Other services to the public	10	21	36	17	10	0	6	29	33	288
2017	None of the above	13	23	28	17	12	1	6	31	39	526
2014	Client contact centre	11	24	29	18	10	2	6	31	38	338
2014	Health care practitioners	0	21	40	31	9	0	0	39	21	20
2014	Federal regulators	19	22	39	12	5	0	3	18	43	39
2014	Compliance, inspection and enforcement	14	37	31	8	6	2	1	14	53	97
2014	Communications or public affairs	8	32	33	18	6	1	2	25	41	125
2014	Access to information and privacy	10	21	36	16	10	3	4	28	34	80
2014	Security	10	21	42	13	10	1	3	24	33	81
2014	Science and technology	19	36	25	14	0	0	5	15	59	20
2014	Legal services	18	29	40	9	5	0	0	14	46	21
2014	Administration and operations	12	27	34	15	8	1	2	24	41	1610
2014	Human resources	14	28	35	12	5	1	4	19	44	200
2014	Financial management	11	25	40	15	5	1	4	21	37	192
2014	Procurement	24	40	27	9	0	0	0	9	64	20
2014	Materiel management	8	31	36	17	0	0	8	18	42	13
2014	Information management	9	30	31	18	6	2	3	26	41	161
2014	Information technology	7	26	40	16	5	3	3	23	35	255
2014	Internal audit	7	44	38	6	6	0	0	12	50	16
2014	Evaluation	9	16	45	21	7	3	0	29	25	59
2014	Other services to the public	11	26	36	13	11	1	3	25	38	558
2014	None of the above	9	26	39	15	8	1	2	24	36	823

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	9	16	24	23	20	4	6	46	27	455
2019	Health care practitioners	9	23	23	25	19	0	0	45	32	25
2019	Federal regulators	7	11	33	24	18	0	7	45	20	28
2019	Compliance, inspection and enforcement	13	14	29	15	25	2	2	41	28	93
2019	Communications or public affairs	1	9	24	38	28	0	0	66	10	120
2019	Access to information and privacy	5	14	24	24	27	5	2	55	20	121
2019	Security	6	15	21	38	20	0	0	58	21	73
2019	Science and technology	30	5	12	40	13	0	0	53	35	16
2019	Legal services	0	29	21	21	29	0	0	50	29	29
2019	Administration and operations	9	17	26	26	18	2	2	47	27	1756
2019	Human resources	8	19	31	25	14	0	2	40	28	255
2019	Financial management	2	15	33	29	17	1	3	47	18	177
2019	Procurement	10	5	28	34	19	5	0	56	15	19
2019	Materiel management	6	0	20	47	27	0	0	74	6	18
2019	Information management	4	13	25	32	19	3	3	55	18	136
2019	Information technology	8	22	22	24	19	1	3	46	31	268
2019	Internal audit	4	0	23	34	38	0	0	73	4	26
2019	Evaluation	11	15	29	27	18	0	0	44	26	52
2019	Data sciences	10	18	28	29	14	0	1	43	28	80
2019	Policy	6	14	28	35	13	2	1	50	21	415
2019	Project management	11	17	28	27	14	1	1	42	29	299
2019	Other services to the public	10	18	21	24	22	2	3	49	29	299
2019	None of the above	11	12	24	22	22	3	5	49	25	506
2018	Client contact centre	13	19	25	20	16	4	3	39	34	342
2018	Health care practitioners	0	22	24	33	14	7	0	51	24	14
2018	Federal regulators	12	23	18	17	29	0	0	47	35	16
2018	Compliance, inspection and enforcement	14	23	24	21	13	3	1	36	39	84
2018	Communications or public affairs	3	16	22	27	27	1	3	57	20	100
2018	Access to information and privacy	8	18	22	22	19	8	4	46	28	86
2018	Security	7	19	26	28	19	1	1	48	26	84
2018	Legal services	7	23	23	41	6	0	0	48	30	28
2018	Administration and operations	10	20	30	22	13	3	2	37	31	1413
2018	Human resources	6	13	27	29	19	2	4	51	20	246
2018	Financial management	6	14	32	30	17	1	0	47	20	180
2018	Procurement	18	29	30	13	6	4	0	19	50	22
2018	Materiel management	17	17	14	23	30	0	0	53	33	13
2018	Information management	6	21	25	24	19	2	4	45	28	117
2018	Information technology	8	17	30	27	12	4	2	42	27	172
2018	Internal audit	0	6	25	42	26	0	0	68	6	15
2018	Evaluation	7	7	23	38	15	9	0	59	16	27
2018	Data sciences	10	12	31	28	15	0	5	45	22	59
2018	Policy	5	9	31	38	15	2	1	54	14	347
2018	Project management	14	17	29	24	15	1	1	39	31	191
2018	Other services to the public	13	17	26	20	16	3	5	40	32	214
2018	None of the above	13	17	23	20	23	2	2	45	31	371
2017	Client contact centre	14	19	29	17	10	5	7	31	37	351
2017	Health care practitioners	7	6	28	36	11	7	6	54	14	17
2017	Federal regulators	15	0	36	13	29	0	8	46	16	14
2017	Compliance, inspection and enforcement	10	20	25	19	19	1	6	41	33	84
2017	Communications or public affairs	8	9	31	28	20	2	1	50	18	97
2017	Access to information and privacy	12	16	26	17	21	2	6	42	31	63
2017	Security	9	20	28	16	20	4	4	38	32	74
2017	Legal services	31	18	19	12	14	5	0	28	52	18
2017	Administration and operations	10	17	29	20	16	3	6	39	29	1568
2017	Human resources	5	18	27	30	14	2	4	47	24	205
2017	Financial management	4	12	23	25	27	2	6	56	18	179
2017	Procurement	13	8	20	21	39	0	0	60	21	23
2017	Materiel management	6	18	30	12	28	5	0	42	26	17
2017	Information management	4	13	24	21	24	7	6	52	20	128
2017	Information technology	7	16	30	23	17	4	3	43	25	207
2017	Internal audit	0	12	29	29	12	6	12	50	15	17
2017	Evaluation	3	12	20	30	25	6	3	61	16	33
2017	Data sciences	6	15	26	29	10	6	8	45	24	49
2017	Policy	5	17	30	27	17	1	4	46	23	311
2017	Project management	14	20	28	19	13	1	4	34	37	232
2017	Other services to the public	8	15	26	24	18	2	7	46	25	284
2017	None of the above	11	17	22	21	20	3	7	45	31	525
2014	Client contact centre	13	18	27	16	16	4	5	35	35	339
2014	Health care practitioners	0	16	41	28	15	0	0	43	16	20
2014	Federal regulators	14	5	31	27	20	0	2	49	19	39
2014	Compliance, inspection and enforcement	12	21	33	17	10	5	2	29	36	97
2014	Communications or public affairs	8	13	29	31	14	2	3	47	22	124
2014	Access to information and privacy	15	22	16	21	16	4	5	41	41	80
2014	Security	14	23	30	19	12	1	3	31	38	81
2014	Science and technology	19	11	40	5	19	0	5	26	32	20
2014	Legal services	9	29	29	28	0	5	0	29	41	21
2014	Administration and operations	11	20	30	20	13	3	4	35	33	1606
2014	Human resources	10	23	31	16	11	3	4	30	36	200
2014	Financial management	8	16	38	22	7	4	5	31	27	193
2014	Procurement	24	30	15	26	0	4	0	28	56	20
2014	Materiel management	22	8	13	23	25	0	8	52	33	13
2014	Information management	12	21	29	16	14	2	6	33	35	161
2014	Information technology	8	21	31	24	9	3	4	35	32	254
2014	Internal audit	13	12	51	6	13	6	0	20	26	16
2014	Evaluation	15	11	26	34	12	3	0	47	26	60
2014	Other services to the public	10	19	29	19	16	3	4	38	31	555
2014	None of the above	9	15	27	26	15	3	4	44	26	822

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	10	16	24	19	15	5	10	41	31	453
2019	Health care practitioners	4	24	27	33	8	4	0	43	29	25
2019	Federal regulators	14	15	37	17	18	0	0	34	29	28
2019	Compliance, inspection and enforcement	5	16	39	18	19	0	4	38	22	94
2019	Communications or public affairs	18	29	29	14	9	0	1	24	47	120
2019	Access to information and privacy	4	17	27	21	24	4	3	49	22	122
2019	Security	8	15	27	28	18	0	4	47	24	73
2019	Science and technology	36	12	13	18	20	0	0	39	48	16
2019	Legal services	7	21	37	21	13	0	0	34	29	29
2019	Administration and operations	8	19	30	22	15	3	3	40	29	1749
2019	Human resources	14	26	32	16	7	3	2	24	42	255
2019	Financial management	3	24	37	20	11	1	4	32	29	178
2019	Procurement	27	15	26	21	11	0	0	31	42	20
2019	Materiel management	0	18	32	27	23	0	0	50	18	18
2019	Information management	9	16	26	28	14	3	4	46	26	135
2019	Information technology	14	23	33	15	11	1	3	27	39	269
2019	Internal audit	4	21	23	22	31	0	0	53	24	26
2019	Evaluation	13	18	18	35	10	4	2	48	33	52
2019	Data sciences	5	25	20	34	12	0	4	48	31	80
2019	Policy	12	24	39	16	5	2	1	21	38	418
2019	Project management	18	23	33	15	8	1	1	24	43	301
2019	Other services to the public	8	12	28	19	21	5	7	45	23	299
2019	None of the above	10	13	25	19	20	5	8	45	27	507
2018	Client contact centre	12	18	23	20	13	4	10	38	36	342
2018	Health care practitioners	8	22	26	15	21	7	0	39	33	14
2018	Federal regulators	17	21	28	14	12	0	8	28	41	17
2018	Compliance, inspection and enforcement	6	26	32	27	6	2	2	34	33	84
2018	Communications or public affairs	21	27	30	11	9	1	1	21	48	102
2018	Access to information and privacy	8	14	24	23	21	5	4	48	25	86
2018	Security	5	22	26	25	17	2	3	44	29	83
2018	Legal services	4	28	42	23	3	0	0	26	33	28
2018	Administration and operations	10	18	30	22	12	4	4	37	30	1407
2018	Human resources	13	22	34	17	8	2	6	26	37	244
2018	Financial management	4	18	45	21	10	2	0	31	23	181
2018	Procurement	32	27	20	9	12	0	0	21	59	22
2018	Materiel management	14	7	40	19	21	0	0	39	21	13
2018	Information management	8	16	33	20	14	4	5	38	26	117
2018	Information technology	10	24	36	17	9	3	2	27	35	171
2018	Internal audit	6	6	61	13	6	6	0	21	14	15
2018	Evaluation	10	14	39	12	12	13	0	27	28	27
2018	Data sciences	13	14	35	23	11	0	5	35	28	58
2018	Policy	10	26	37	17	7	1	2	25	37	348
2018	Project management	14	31	30	14	7	1	3	22	47	191
2018	Other services to the public	9	20	24	22	17	3	5	42	32	214
2018	None of the above	11	17	24	21	18	3	6	42	31	373
2017	Client contact centre	15	20	27	14	7	6	11	25	42	353
2017	Health care practitioners	12	13	32	11	12	7	12	29	31	17
2017	Federal regulators	14	13	19	13	27	0	14	47	31	15
2017	Compliance, inspection and enforcement	7	21	29	25	7	0	11	36	31	84
2017	Communications or public affairs	26	24	31	11	5	0	3	16	52	96
2017	Access to information and privacy	5	16	30	22	13	7	8	41	24	63
2017	Security	12	13	28	21	14	8	4	40	29	74
2017	Legal services	22	5	9	31	14	9	9	56	32	18
2017	Administration and operations	9	19	29	19	13	3	7	36	31	1571
2017	Human resources	13	22	37	15	7	2	5	24	37	208
2017	Financial management	6	14	43	14	19	0	4	34	20	180
2017	Procurement	12	34	27	22	5	0	0	27	46	23
2017	Materiel management	12	12	25	30	22	0	0	51	24	17
2017	Information management	8	22	23	18	15	7	6	38	35	131
2017	Information technology	14	20	34	18	12	1	2	31	34	205
2017	Internal audit	6	12	29	29	12	6	6	46	21	17
2017	Evaluation	3	15	36	18	19	10	0	41	20	33
2017	Data sciences	5	17	29	30	5	4	10	40	26	50
2017	Policy	14	24	37	16	6	1	1	23	39	312
2017	Project management	21	24	29	15	8	1	2	24	47	231
2017	Other services to the public	6	15	21	25	20	4	9	52	23	287
2017	None of the above	11	16	24	19	17	3	10	42	31	521
2014	Client contact centre	11	17	26	15	15	4	12	35	34	338
2014	Health care practitioners	4	25	31	15	25	0	0	39	30	20
2014	Federal regulators	11	18	34	24	5	3	5	32	31	39
2014	Compliance, inspection and enforcement	10	21	29	20	12	2	6	35	33	97
2014	Communications or public affairs	32	27	24	8	5	2	2	14	61	123
2014	Access to information and privacy	11	14	35	9	16	2	12	29	30	80
2014	Security	23	14	29	15	14	2	3	31	39	81
2014	Science and technology	11	36	30	9	4	0	11	15	52	20
2014	Legal services	4	22	49	19	0	6	0	20	28	21
2014	Administration and operations	11	20	29	19	12	3	6	34	34	1604
2014	Human resources	25	26	25	13	5	2	5	18	55	199
2014	Financial management	9	24	40	16	5	1	5	22	36	193
2014	Procurement	41	36	18	0	4	0	0	4	77	21
2014	Materiel management	30	8	30	8	23	0	0	31	39	13
2014	Information management	13	15	29	18	12	9	4	35	32	160
2014	Information technology	13	24	36	14	6	3	4	21	41	256
2014	Internal audit	32	25	17	12	0	6	7	14	66	16
2014	Evaluation	16	15	28	18	14	3	5	35	34	60
2014	Other services to the public	7	14	29	25	14	3	8	44	24	554
2014	None of the above	11	18	29	21	11	4	7	35	32	822

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	6	10	21	23	24	2	13	55	19	453
2019	Health care practitioners	0	8	40	40	8	0	4	50	8	25
2019	Federal regulators	4	10	29	25	32	0	0	58	14	28
2019	Compliance, inspection and enforcement	6	15	35	24	18	1	1	43	22	93
2019	Communications or public affairs	9	25	37	17	12	0	1	29	34	120
2019	Access to information and privacy	10	8	21	22	33	2	3	58	19	122
2019	Security	4	9	23	37	23	0	4	62	14	74
2019	Science and technology	18	18	24	19	20	0	0	40	36	16
2019	Legal services	7	25	34	21	13	0	0	34	32	29
2019	Administration and operations	7	15	29	27	18	1	2	47	23	1747
2019	Human resources	6	18	39	22	14	0	1	37	24	253
2019	Financial management	1	13	41	30	15	0	1	45	14	175
2019	Procurement	27	24	19	12	13	0	5	26	54	20
2019	Materiel management	0	11	11	29	50	0	0	79	11	18
2019	Information management	3	8	23	34	28	1	3	65	11	136
2019	Information technology	11	15	32	19	20	0	2	40	27	268
2019	Internal audit	0	8	34	15	43	0	0	58	8	26
2019	Evaluation	10	14	32	28	12	2	2	43	24	52
2019	Data sciences	3	21	24	29	20	0	2	50	25	80
2019	Policy	10	24	35	20	8	1	1	29	35	417
2019	Project management	13	16	29	29	12	1	1	41	29	296
2019	Other services to the public	7	11	27	24	25	2	4	52	19	302
2019	None of the above	9	11	24	24	25	2	6	53	21	504
2018	Client contact centre	8	11	22	24	20	4	11	52	22	340
2018	Health care practitioners	0	14	21	39	26	0	0	65	14	14
2018	Federal regulators	23	20	18	20	12	0	8	34	46	17
2018	Compliance, inspection and enforcement	8	23	31	25	12	0	1	37	32	84
2018	Communications or public affairs	9	21	40	18	11	1	0	29	30	102
2018	Access to information and privacy	7	11	27	27	19	5	3	50	21	85
2018	Security	5	7	27	34	20	2	4	58	13	84
2018	Legal services	15	17	46	14	8	0	0	22	32	28
2018	Administration and operations	9	15	33	25	14	2	3	41	24	1411
2018	Human resources	7	18	34	27	11	2	2	39	26	243
2018	Financial management	3	15	41	26	15	0	0	41	18	180
2018	Procurement	26	19	29	9	12	4	0	22	48	22
2018	Materiel management	0	17	21	23	30	0	10	59	18	13
2018	Information management	6	9	32	26	27	0	1	53	14	118
2018	Information technology	10	14	32	27	12	4	1	41	25	171
2018	Internal audit	0	6	25	40	28	0	0	69	6	15
2018	Evaluation	4	7	29	34	21	0	5	58	11	26
2018	Data sciences	18	11	33	26	7	0	5	35	31	59
2018	Policy	9	23	41	17	8	1	0	26	32	343
2018	Project management	13	18	38	22	8	1	1	31	31	189
2018	Other services to the public	7	10	27	30	22	1	4	54	18	213
2018	None of the above	9	16	25	24	21	1	4	47	27	375
2017	Client contact centre	12	15	24	20	13	3	13	39	32	351
2017	Health care practitioners	0	7	47	17	23	0	7	42	7	17
2017	Federal regulators	14	13	26	19	14	0	14	39	31	15
2017	Compliance, inspection and enforcement	7	15	37	27	12	0	2	40	22	84
2017	Communications or public affairs	10	27	42	14	5	1	1	19	38	97
2017	Access to information and privacy	8	8	25	30	17	5	8	54	18	64
2017	Security	1	16	25	28	22	3	4	54	19	73
2017	Legal services	15	15	29	18	18	5	0	38	31	17
2017	Administration and operations	8	16	31	22	17	1	5	42	26	1569
2017	Human resources	4	18	35	25	14	1	3	40	24	208
2017	Financial management	6	17	28	25	20	0	3	47	25	180
2017	Procurement	8	21	34	33	5	0	0	38	29	23
2017	Materiel management	8	12	15	34	23	0	8	62	21	15
2017	Information management	2	11	23	32	25	3	4	61	14	131
2017	Information technology	8	16	32	26	14	1	2	41	25	205
2017	Internal audit	0	6	47	17	18	6	6	40	7	17
2017	Evaluation	6	14	27	30	22	0	0	52	21	33
2017	Data sciences	6	23	26	29	8	2	6	40	31	49
2017	Policy	11	24	38	18	7	0	2	25	36	312
2017	Project management	12	22	32	24	8	1	1	33	35	230
2017	Other services to the public	5	8	32	21	24	1	8	50	15	285
2017	None of the above	5	15	26	25	21	1	8	50	22	523
2014	Client contact centre	10	15	21	20	20	1	13	46	29	338
2014	Health care practitioners	0	13	31	25	26	0	4	54	14	20
2014	Federal regulators	21	21	35	14	8	0	2	22	43	39
2014	Compliance, inspection and enforcement	5	27	25	26	13	1	2	40	34	96
2014	Communications or public affairs	13	26	32	18	8	2	2	27	40	125
2014	Access to information and privacy	8	10	34	17	25	1	5	45	19	80
2014	Security	8	14	25	34	18	0	1	53	22	79
2014	Science and technology	11	21	40	19	5	0	5	25	33	20
2014	Legal services	9	21	45	17	9	0	0	26	29	21
2014	Administration and operations	10	15	30	25	13	2	5	41	27	1604
2014	Human resources	10	23	33	18	9	2	4	29	36	200
2014	Financial management	8	14	42	24	7	1	5	33	23	193
2014	Procurement	32	38	8	22	0	0	0	22	70	21
2014	Materiel management	8	12	47	24	8	0	0	33	20	13
2014	Information management	7	15	30	30	15	1	3	47	22	160
2014	Information technology	12	17	33	23	9	3	3	34	31	254
2014	Internal audit	6	31	31	6	12	6	7	21	43	16
2014	Evaluation	6	12	34	25	21	0	2	47	19	60
2014	Other services to the public	6	15	30	25	18	1	6	46	22	551
2014	None of the above	10	16	32	21	14	2	5	38	28	818

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	8	13	21	23	25	2	7	53	24	456
2019	Health care practitioners	4	28	16	36	12	0	4	50	33	25
2019	Federal regulators	4	21	22	25	25	0	3	52	26	28
2019	Compliance, inspection and enforcement	20	20	24	17	17	1	1	34	41	93
2019	Communications or public affairs	4	18	32	29	16	0	1	46	23	120
2019	Access to information and privacy	11	8	16	28	32	2	3	63	20	122
2019	Security	12	8	23	36	16	0	4	55	21	74
2019	Science and technology	32	13	13	14	29	0	0	42	45	15
2019	Legal services	7	21	28	21	17	7	0	40	30	29
2019	Administration and operations	13	20	26	20	18	1	3	39	34	1749
2019	Human resources	20	24	21	22	11	0	2	34	44	255
2019	Financial management	5	17	29	30	14	0	4	47	23	176
2019	Procurement	15	9	22	31	11	0	12	47	28	20
2019	Materiel management	0	6	20	17	50	0	6	72	6	18
2019	Information management	5	13	21	26	29	2	4	58	20	134
2019	Information technology	13	23	28	17	16	1	2	34	37	269
2019	Internal audit	4	19	24	23	31	0	0	53	22	26
2019	Evaluation	14	15	31	20	18	0	2	39	30	51
2019	Data sciences	10	17	30	20	20	0	3	42	28	80
2019	Policy	9	17	34	24	11	3	3	37	27	417
2019	Project management	12	22	25	21	13	2	4	37	37	298
2019	Other services to the public	10	15	27	18	23	2	4	43	28	301
2019	None of the above	14	15	19	19	25	3	5	47	32	507
2018	Client contact centre	13	13	22	23	19	2	8	47	29	340
2018	Health care practitioners	15	14	14	31	19	7	0	53	32	14
2018	Federal regulators	6	38	5	39	12	0	0	51	44	17
2018	Compliance, inspection and enforcement	22	25	23	17	13	0	0	29	47	84
2018	Communications or public affairs	7	17	32	32	10	1	0	43	24	101
2018	Access to information and privacy	10	19	15	33	17	4	2	53	30	86
2018	Security	14	15	22	33	15	1	1	49	29	84
2018	Legal services	7	28	33	29	3	0	0	32	35	28
2018	Administration and operations	16	22	27	18	12	2	3	32	40	1414
2018	Human resources	9	19	34	21	12	2	3	35	29	246
2018	Financial management	6	19	30	23	19	2	0	43	27	180
2018	Procurement	24	30	22	9	12	4	0	22	56	22
2018	Materiel management	10	7	7	39	37	0	0	77	17	13
2018	Information management	7	14	34	19	23	1	3	43	21	116
2018	Information technology	17	23	30	20	8	2	1	29	41	172
2018	Internal audit	7	13	41	13	20	6	0	35	21	15
2018	Evaluation	7	7	46	18	15	4	3	35	15	27
2018	Data sciences	13	29	23	16	14	0	5	32	44	59
2018	Policy	10	18	37	22	10	1	1	33	29	344
2018	Project management	14	27	32	18	6	1	2	25	42	192
2018	Other services to the public	12	17	25	22	18	2	3	42	31	215
2018	None of the above	12	21	20	20	21	1	6	44	35	370
2017	Client contact centre	13	22	22	17	13	4	9	35	41	352
2017	Health care practitioners	0	23	41	24	5	0	7	31	25	17
2017	Federal regulators	20	14	19	13	20	0	14	38	39	15
2017	Compliance, inspection and enforcement	20	25	27	16	8	1	3	25	47	82
2017	Communications or public affairs	15	21	28	22	10	2	2	34	37	97
2017	Access to information and privacy	16	20	13	16	22	3	10	44	41	63
2017	Security	8	16	36	16	17	1	5	35	26	74
2017	Legal services	9	28	10	9	39	5	0	51	39	18
2017	Administration and operations	15	21	27	16	14	2	6	33	38	1571
2017	Human resources	16	28	21	18	12	1	4	32	46	208
2017	Financial management	7	13	29	24	19	3	5	46	22	179
2017	Procurement	4	25	22	22	13	10	4	41	33	23
2017	Materiel management	7	28	14	19	25	0	7	48	38	17
2017	Information management	6	12	30	16	27	5	5	47	19	131
2017	Information technology	13	24	28	19	12	1	2	32	39	206
2017	Internal audit	6	17	18	29	24	0	6	57	24	17
2017	Evaluation	12	12	27	30	13	3	3	45	26	33
2017	Data sciences	11	17	26	21	9	4	11	35	34	49
2017	Policy	13	19	29	25	9	1	4	36	34	312
2017	Project management	16	24	32	14	9	2	4	24	42	231
2017	Other services to the public	9	15	25	22	20	2	7	45	27	286
2017	None of the above	13	18	24	18	17	2	8	39	34	524
2014	Client contact centre	14	19	23	15	18	2	9	38	37	338
2014	Health care practitioners	10	24	20	15	27	0	4	43	35	20
2014	Federal regulators	19	18	37	10	13	0	2	24	38	39
2014	Compliance, inspection and enforcement	17	28	29	13	10	1	2	24	46	97
2014	Communications or public affairs	11	17	33	26	8	2	3	36	29	124
2014	Access to information and privacy	19	14	19	14	19	3	12	38	39	80
2014	Security	14	24	40	9	13	0	1	22	38	81
2014	Science and technology	5	31	40	13	5	0	5	20	38	20
2014	Legal services	14	34	26	18	4	6	0	23	50	21
2014	Administration and operations	16	22	27	16	13	2	4	31	40	1606
2014	Human resources	20	24	31	13	7	2	4	21	47	200
2014	Financial management	8	23	33	20	9	1	6	31	33	193
2014	Procurement	38	24	19	14	0	4	0	15	66	21
2014	Materiel management	24	14	22	14	17	0	8	34	42	13
2014	Information management	17	22	18	14	22	2	4	39	42	160
2014	Information technology	14	25	28	21	7	2	2	30	41	256
2014	Internal audit	38	18	18	0	19	6	0	20	60	16
2014	Evaluation	13	23	20	23	14	0	7	40	39	60
2014	Other services to the public	14	20	24	21	15	1	5	38	37	553
2014	None of the above	12	21	29	17	13	3	5	32	36	825

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	19	17	22	16	14	6	5	35	41	455
2019	Health care practitioners	24	8	35	21	12	0	0	33	32	25
2019	Federal regulators	4	14	21	37	14	0	10	56	20	28
2019	Compliance, inspection and enforcement	15	13	34	22	13	1	2	36	29	93
2019	Communications or public affairs	3	8	27	35	26	0	2	61	12	119
2019	Access to information and privacy	8	17	21	22	22	6	3	49	28	122
2019	Security	8	13	22	35	19	1	3	56	21	74
2019	Science and technology	24	5	18	26	27	0	0	53	29	16
2019	Legal services	4	19	29	29	20	0	0	49	23	28
2019	Administration and operations	13	20	25	21	15	3	3	38	35	1750
2019	Human resources	11	18	29	27	11	4	0	39	31	255
2019	Financial management	6	19	30	25	16	1	5	43	25	178
2019	Procurement	9	24	24	21	17	4	0	40	35	20
2019	Materiel management	12	5	23	14	40	0	6	57	18	18
2019	Information management	7	12	30	20	23	4	4	46	21	135
2019	Information technology	11	13	23	24	23	3	3	49	26	266
2019	Internal audit	8	19	12	18	39	4	0	59	28	26
2019	Evaluation	14	17	25	16	24	0	4	42	32	51
2019	Data sciences	10	25	26	18	16	2	4	36	37	80
2019	Policy	7	19	25	29	14	3	2	45	28	416
2019	Project management	16	22	26	19	11	3	3	32	41	300
2019	Other services to the public	11	18	26	16	18	7	2	39	32	304
2019	None of the above	12	15	26	18	18	6	6	40	30	503
2018	Client contact centre	21	19	22	15	13	7	3	31	45	339
2018	Health care practitioners	15	36	20	14	7	7	0	23	56	14
2018	Federal regulators	29	21	16	12	14	0	8	28	54	17
2018	Compliance, inspection and enforcement	10	24	32	21	12	0	1	34	34	83
2018	Communications or public affairs	3	13	22	40	17	3	2	60	17	100
2018	Access to information and privacy	12	20	27	19	14	4	4	36	35	84
2018	Security	8	16	26	29	17	2	2	48	25	84
2018	Legal services	15	36	24	17	8	0	0	25	51	28
2018	Administration and operations	13	23	28	18	10	4	3	31	39	1408
2018	Human resources	9	12	27	29	16	3	3	48	22	244
2018	Financial management	7	21	30	24	18	2	0	42	28	178
2018	Procurement	27	43	9	9	12	0	0	21	70	22
2018	Materiel management	17	24	23	14	23	0	0	37	40	13
2018	Information management	17	18	26	14	20	3	2	36	37	118
2018	Information technology	9	13	29	28	15	5	1	45	24	173
2018	Internal audit	6	13	35	33	6	6	0	42	21	15
2018	Evaluation	12	16	24	22	19	4	3	44	31	27
2018	Data sciences	14	17	34	19	12	2	2	33	32	58
2018	Policy	9	12	32	32	12	1	2	46	21	346
2018	Project management	18	26	29	12	11	1	2	24	46	192
2018	Other services to the public	8	20	26	21	19	3	2	42	30	213
2018	None of the above	14	21	25	16	17	4	5	36	37	371
2017	Client contact centre	23	23	21	10	9	7	9	22	53	354
2017	Health care practitioners	19	19	35	17	5	0	6	24	40	17
2017	Federal regulators	13	27	25	14	7	0	14	25	46	15
2017	Compliance, inspection and enforcement	9	22	35	17	12	2	3	31	32	84
2017	Communications or public affairs	10	16	28	24	18	2	2	44	28	96
2017	Access to information and privacy	16	20	27	11	13	5	8	27	41	63
2017	Security	4	17	32	26	14	4	3	43	23	74
2017	Legal services	35	14	27	14	5	5	0	20	52	18
2017	Administration and operations	13	22	28	18	11	3	5	31	39	1575
2017	Human resources	6	23	27	23	13	2	6	39	32	207
2017	Financial management	4	17	30	24	21	1	3	47	22	180
2017	Procurement	21	21	26	18	14	0	0	32	42	23
2017	Materiel management	13	17	37	17	10	0	6	29	32	17
2017	Information management	9	12	23	20	21	10	6	48	25	132
2017	Information technology	7	18	26	24	18	4	4	45	27	205
2017	Internal audit	0	13	43	26	6	0	13	36	14	16
2017	Evaluation	6	16	36	17	16	9	0	37	24	33
2017	Data sciences	4	11	34	24	19	0	8	47	16	49
2017	Policy	9	20	31	25	8	1	4	36	31	312
2017	Project management	20	23	29	14	7	2	6	23	46	232
2017	Other services to the public	10	17	25	17	18	5	8	40	31	287
2017	None of the above	13	18	27	16	14	3	9	34	36	524
2014	Client contact centre	13	18	22	17	16	7	6	38	37	337
2014	Health care practitioners	10	28	33	10	19	0	0	29	38	20
2014	Federal regulators	14	25	15	27	13	5	2	43	41	39
2014	Compliance, inspection and enforcement	12	24	31	21	5	3	4	28	39	97
2014	Communications or public affairs	10	14	29	30	12	1	4	45	25	124
2014	Access to information and privacy	16	19	28	11	10	10	5	24	42	80
2014	Security	9	18	25	24	18	2	4	45	28	81
2014	Science and technology	5	5	23	35	21	5	5	62	12	20
2014	Legal services	9	26	38	22	5	0	0	27	35	21
2014	Administration and operations	17	21	26	18	11	3	4	31	42	1608
2014	Human resources	12	20	28	18	11	5	6	33	36	200
2014	Financial management	9	17	34	23	8	3	5	34	29	193
2014	Procurement	19	32	24	21	0	4	0	22	53	20
2014	Materiel management	30	23	16	0	6	8	17	8	71	13
2014	Information management	18	16	25	16	14	4	7	34	38	161
2014	Information technology	6	14	25	28	18	3	6	50	22	255
2014	Internal audit	18	45	12	12	7	0	6	20	68	16
2014	Evaluation	10	12	23	27	23	2	4	53	23	60
2014	Other services to the public	10	19	24	22	13	4	7	39	33	556
2014	None of the above	12	17	27	21	15	4	5	39	32	821

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	8	17	27	21	16	5	7	41	28	455
2019	Health care practitioners	12	11	33	32	12	0	0	44	23	25
2019	Federal regulators	8	19	11	26	29	0	6	59	29	27
2019	Compliance, inspection and enforcement	11	13	38	22	14	2	1	37	24	93
2019	Communications or public affairs	8	21	37	18	14	2	1	33	29	120
2019	Access to information and privacy	5	13	26	24	26	2	3	53	19	123
2019	Security	10	19	28	22	17	0	4	40	30	73
2019	Science and technology	24	17	13	32	13	0	0	45	42	16
2019	Legal services	7	13	42	21	16	0	0	37	21	29
2019	Administration and operations	8	18	32	22	15	2	3	38	28	1747
2019	Human resources	8	21	35	20	12	1	2	33	31	257
2019	Financial management	1	16	39	29	12	1	3	42	17	177
2019	Procurement	15	18	43	5	13	0	5	19	35	20
2019	Materiel management	12	6	50	16	16	0	0	32	18	17
2019	Information management	7	11	29	23	25	4	2	50	18	135
2019	Information technology	14	23	28	16	15	2	2	33	38	268
2019	Internal audit	0	20	19	23	30	4	4	58	22	26
2019	Evaluation	12	12	37	19	16	2	2	37	25	51
2019	Data sciences	10	10	33	27	18	0	2	46	20	80
2019	Policy	7	20	38	20	9	4	2	31	29	416
2019	Project management	15	21	32	20	8	2	2	30	37	298
2019	Other services to the public	8	12	29	22	20	5	4	47	21	303
2019	None of the above	10	12	26	17	24	5	6	46	25	504
2018	Client contact centre	14	18	27	19	14	3	5	35	35	343
2018	Health care practitioners	0	7	52	27	7	7	0	37	8	14
2018	Federal regulators	17	26	17	14	26	0	0	40	43	17
2018	Compliance, inspection and enforcement	9	20	41	19	8	4	0	28	30	85
2018	Communications or public affairs	11	24	32	21	11	2	0	32	35	101
2018	Access to information and privacy	6	16	28	25	21	1	4	48	22	85
2018	Security	9	12	30	25	19	2	3	46	22	84
2018	Legal services	7	26	55	12	0	0	0	12	33	28
2018	Administration and operations	9	21	33	20	12	3	3	33	32	1418
2018	Human resources	10	22	32	18	10	4	3	30	35	246
2018	Financial management	4	14	45	21	14	2	0	36	18	181
2018	Procurement	28	33	18	9	12	0	0	21	61	22
2018	Materiel management	14	0	56	7	23	0	0	30	14	13
2018	Information management	6	14	32	22	19	4	3	44	22	117
2018	Information technology	14	20	35	17	9	4	2	28	36	172
2018	Internal audit	6	7	40	26	20	0	0	46	13	15
2018	Evaluation	14	14	37	7	19	0	9	29	30	27
2018	Data sciences	15	18	31	22	12	0	2	35	33	59
2018	Policy	12	20	37	19	9	1	2	28	33	347
2018	Project management	14	20	36	18	8	1	2	27	35	192
2018	Other services to the public	10	15	27	22	19	3	4	44	27	214
2018	None of the above	10	19	28	18	18	4	4	38	31	374
2017	Client contact centre	17	21	25	15	10	4	8	29	43	354
2017	Health care practitioners	5	31	23	11	18	0	12	33	41	17
2017	Federal regulators	27	12	20	20	7	0	14	31	46	15
2017	Compliance, inspection and enforcement	14	16	37	18	8	2	5	28	32	84
2017	Communications or public affairs	12	20	41	12	9	2	3	23	34	97
2017	Access to information and privacy	3	16	35	11	22	7	7	38	22	63
2017	Security	9	15	37	20	18	1	0	38	24	74
2017	Legal services	22	14	19	22	9	10	5	36	42	18
2017	Administration and operations	10	17	35	18	12	2	5	33	30	1569
2017	Human resources	7	17	34	20	13	3	7	36	27	208
2017	Financial management	4	15	37	22	17	1	4	41	20	180
2017	Procurement	13	25	30	23	9	0	0	32	38	23
2017	Materiel management	5	14	18	23	27	7	7	57	21	17
2017	Information management	4	14	24	22	25	6	6	53	20	131
2017	Information technology	13	17	37	18	9	4	1	29	33	208
2017	Internal audit	0	6	35	23	24	6	6	53	7	17
2017	Evaluation	12	9	36	18	16	6	3	37	23	33
2017	Data sciences	6	21	32	22	4	8	8	31	31	49
2017	Policy	12	24	37	14	8	2	4	23	39	311
2017	Project management	16	25	29	17	7	2	4	26	43	231
2017	Other services to the public	6	13	32	24	15	5	5	44	20	286
2017	None of the above	11	17	26	18	17	4	7	40	31	523
2014	Client contact centre	10	19	31	17	14	4	6	34	32	336
2014	Health care practitioners	9	24	22	13	32	0	0	46	32	20
2014	Federal regulators	16	23	33	18	8	0	2	26	41	39
2014	Compliance, inspection and enforcement	8	26	40	15	6	2	3	22	36	97
2014	Communications or public affairs	19	20	35	16	6	1	4	23	41	124
2014	Access to information and privacy	14	6	36	10	21	3	10	35	23	79
2014	Security	15	16	34	18	14	1	1	32	32	81
2014	Science and technology	11	19	35	11	15	5	5	28	33	20
2014	Legal services	14	13	50	19	4	0	0	23	27	21
2014	Administration and operations	12	20	33	18	11	2	4	31	34	1608
2014	Human resources	15	26	29	14	6	4	5	22	46	200
2014	Financial management	7	22	40	21	4	2	5	27	31	193
2014	Procurement	16	37	31	11	0	5	0	11	56	19
2014	Materiel management	33	8	24	20	14	0	0	34	41	13
2014	Information management	16	16	27	18	13	4	5	35	35	161
2014	Information technology	10	23	38	17	7	3	3	25	35	256
2014	Internal audit	19	37	25	6	6	6	0	13	60	16
2014	Evaluation	13	23	22	23	14	3	2	39	38	59
2014	Other services to the public	8	20	27	20	15	3	5	39	31	556
2014	None of the above	9	19	32	20	12	4	5	35	31	821

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	11	17	30	24	13	1	4	39	29	457
2019	Health care practitioners	20	8	35	25	12	0	0	37	28	25
2019	Federal regulators	7	14	29	22	25	0	3	49	22	28
2019	Compliance, inspection and enforcement	14	17	38	19	11	0	1	31	31	93
2019	Communications or public affairs	5	16	41	28	7	1	2	35	22	120
2019	Access to information and privacy	9	12	28	21	25	2	4	48	22	124
2019	Security	12	22	29	15	20	0	1	35	35	73
2019	Science and technology	12	19	26	28	14	0	0	42	32	15
2019	Legal services	11	10	49	26	4	0	0	30	21	29
2019	Administration and operations	9	19	33	23	13	1	2	37	29	1753
2019	Human resources	10	17	34	24	15	0	1	39	26	255
2019	Financial management	4	11	42	25	16	0	1	42	15	177
2019	Procurement	11	9	24	29	27	0	0	56	20	20
2019	Materiel management	0	0	39	22	39	0	0	61	0	18
2019	Information management	7	12	25	30	21	4	2	54	20	135
2019	Information technology	7	14	27	29	20	1	2	51	21	269
2019	Internal audit	4	27	19	14	35	0	0	50	31	26
2019	Evaluation	19	16	40	17	8	0	0	26	35	51
2019	Data sciences	13	19	33	22	11	0	1	33	33	80
2019	Policy	4	18	36	27	13	2	1	41	22	417
2019	Project management	9	12	33	29	15	1	1	46	21	300
2019	Other services to the public	10	17	35	18	15	2	2	34	29	303
2019	None of the above	9	17	31	19	20	2	4	41	27	509

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	73	16	4	4	2	0	1	89	6	455
2019	Health care practitioners	77	8	4	7	4	0	0	85	12	25
2019	Federal regulators	60	19	13	7	0	0	0	79	7	28
2019	Compliance, inspection and enforcement	74	14	8	1	3	0	0	88	4	93
2019	Communications or public affairs	70	19	4	4	2	0	0	89	7	120
2019	Access to information and privacy	78	12	3	3	2	0	2	91	6	124
2019	Security	71	15	5	5	3	0	0	86	8	74
2019	Science and technology	50	25	0	5	5	0	14	87	13	16
2019	Legal services	64	25	0	4	7	0	0	89	11	29
2019	Administration and operations	69	15	6	5	3	0	2	86	8	1760
2019	Human resources	67	21	4	7	1	0	0	89	8	255
2019	Financial management	70	19	3	5	2	0	1	90	7	179
2019	Procurement	60	24	4	4	0	0	6	90	5	20
2019	Materiel management	79	4	5	0	0	12	0	94	0	19
2019	Information management	71	15	7	3	2	0	1	87	6	138
2019	Information technology	69	14	6	7	4	0	0	84	10	267
2019	Internal audit	79	21	0	0	0	0	0	100	0	26
2019	Evaluation	75	14	7	0	2	0	2	91	2	52
2019	Data sciences	69	11	5	7	4	0	4	83	12	81
2019	Policy	72	18	4	5	2	0	0	90	7	417
2019	Project management	73	12	6	5	2	1	1	86	7	301
2019	Other services to the public	71	13	7	3	2	0	4	87	6	306
2019	None of the above	67	16	7	3	3	0	4	87	6	507
2017	Client contact centre	70	19	4	5	1	0	1	90	6	354
2017	Health care practitioners	58	18	0	17	0	0	7	81	19	17
2017	Federal regulators	73	0	20	0	0	0	7	78	0	15
2017	Compliance, inspection and enforcement	65	19	9	3	1	0	2	86	5	84
2017	Communications or public affairs	74	15	5	4	2	0	0	89	6	97
2017	Access to information and privacy	64	22	3	6	2	2	2	89	8	64
2017	Security	62	18	8	8	4	0	0	80	12	74
2017	Legal services	64	9	0	5	17	0	5	77	23	18
2017	Administration and operations	70	15	4	5	3	0	2	88	8	1583
2017	Human resources	63	27	5	4	1	0	0	90	5	208
2017	Financial management	64	25	4	7	0	0	0	88	8	180
2017	Procurement	79	12	4	0	0	0	5	96	0	23
2017	Materiel management	69	20	6	0	5	0	0	89	5	17
2017	Information management	67	20	4	2	3	2	2	90	5	133
2017	Information technology	60	16	12	6	4	1	0	77	11	209
2017	Internal audit	88	6	6	0	0	0	0	94	0	17
2017	Evaluation	48	16	15	15	7	0	0	63	21	33
2017	Data sciences	71	13	2	4	9	0	2	85	13	51
2017	Policy	73	18	2	4	1	0	1	92	6	312
2017	Project management	67	15	5	7	3	0	2	84	11	232
2017	Other services to the public	76	11	6	3	1	0	2	89	4	288
2017	None of the above	69	16	5	3	3	0	4	88	7	533
2014	Client contact centre	78	14	3	3	2	0	1	93	5	339
2014	Health care practitioners	69	26	0	4	0	0	0	96	4	20
2014	Federal regulators	75	10	0	8	3	2	2	89	11	39
2014	Compliance, inspection and enforcement	69	13	3	6	3	0	5	87	10	97
2014	Communications or public affairs	70	21	2	3	2	0	1	92	6	125
2014	Access to information and privacy	70	18	4	6	0	0	3	90	6	80
2014	Security	74	15	2	6	2	0	0	89	9	82
2014	Science and technology	58	16	11	11	5	0	0	74	16	20
2014	Legal services	55	24	11	0	10	0	0	79	10	21
2014	Administration and operations	72	15	4	4	3	0	3	89	7	1612
2014	Human resources	61	22	6	4	4	0	3	85	8	199
2014	Financial management	62	26	3	5	3	0	2	89	8	193
2014	Procurement	75	13	0	4	4	4	0	91	9	21
2014	Materiel management	54	21	17	0	0	0	8	82	0	13
2014	Information management	71	14	3	5	5	0	1	86	10	161
2014	Information technology	65	17	6	6	4	0	2	84	10	256
2014	Internal audit	56	25	6	13	0	0	0	81	13	16
2014	Evaluation	78	10	1	3	6	0	2	89	10	60
2014	Other services to the public	79	10	4	2	2	0	3	92	4	559
2014	None of the above	76	13	4	3	2	1	2	91	5	826

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	35	25	15	7	5	8	5	69	14	453
2019	Health care practitioners	45	43	4	0	0	8	0	95	0	25
2019	Federal regulators	28	32	19	11	4	3	4	64	16	28
2019	Compliance, inspection and enforcement	28	25	20	10	5	6	6	60	17	94
2019	Communications or public affairs	41	33	11	4	4	3	3	79	9	120
2019	Access to information and privacy	43	27	13	11	1	3	2	74	13	124
2019	Security	34	24	19	12	7	1	3	60	20	74
2019	Science and technology	33	30	13	19	5	0	0	63	24	16
2019	Legal services	34	28	11	7	4	13	3	74	14	29
2019	Administration and operations	31	30	16	9	5	6	3	67	16	1755
2019	Human resources	33	32	15	7	4	3	6	71	12	255
2019	Financial management	39	33	14	5	3	3	2	76	9	178
2019	Procurement	33	31	13	11	0	6	4	73	12	20
2019	Materiel management	58	11	11	4	0	12	4	82	5	19
2019	Information management	34	28	20	6	3	6	2	68	10	137
2019	Information technology	41	24	11	6	7	8	3	74	14	267
2019	Internal audit	49	35	8	4	0	0	4	87	4	26
2019	Evaluation	27	29	14	8	14	4	4	61	24	52
2019	Data sciences	35	27	11	9	7	5	6	69	18	81
2019	Policy	33	32	13	8	4	6	4	72	13	417
2019	Project management	27	30	16	8	7	7	4	65	17	299
2019	Other services to the public	32	31	17	4	8	6	2	68	14	305
2019	None of the above	36	24	16	8	7	5	4	65	17	507
2018	Client contact centre	25	32	19	8	5	7	3	64	15	348
2018	Health care practitioners	16	60	15	9	0	0	0	76	9	13
2018	Federal regulators	31	46	5	18	0	0	0	77	18	17
2018	Compliance, inspection and enforcement	19	32	23	8	9	5	4	56	18	84
2018	Communications or public affairs	30	35	14	6	5	4	6	73	12	102
2018	Access to information and privacy	26	36	22	5	2	8	0	68	8	89
2018	Security	25	37	19	13	4	1	1	63	17	84
2018	Legal services	10	35	15	14	4	10	12	58	23	28
2018	Administration and operations	22	35	20	9	7	5	2	61	17	1418
2018	Human resources	32	33	12	4	3	9	7	77	9	245
2018	Financial management	34	38	13	3	2	5	4	80	5	178
2018	Procurement	19	39	22	4	4	4	6	65	10	22
2018	Materiel management	30	49	14	0	0	0	7	85	0	13
2018	Information management	34	28	16	8	7	2	5	67	16	117
2018	Information technology	22	40	14	10	5	6	3	68	16	171
2018	Internal audit	29	44	7	7	0	7	7	84	8	14
2018	Evaluation	31	22	7	7	15	18	0	65	27	26
2018	Data sciences	33	32	15	3	5	7	5	74	9	58
2018	Policy	30	29	13	7	4	11	6	71	13	347
2018	Project management	28	25	21	8	9	7	3	58	19	191
2018	Other services to the public	21	32	20	12	7	6	1	58	20	212
2018	None of the above	26	27	21	10	9	4	4	58	20	370
2017	Client contact centre	30	31	15	6	7	6	4	68	15	354
2017	Health care practitioners	47	28	12	6	0	7	0	81	6	17
2017	Federal regulators	46	14	27	7	7	0	0	60	13	15
2017	Compliance, inspection and enforcement	32	26	16	14	6	5	2	63	21	84
2017	Communications or public affairs	36	33	10	5	7	5	3	76	13	97
2017	Access to information and privacy	40	22	15	8	8	5	3	67	16	64
2017	Security	34	29	15	14	4	3	1	66	19	74
2017	Legal services	26	23	14	0	32	0	5	52	33	18
2017	Administration and operations	28	33	16	9	6	4	4	67	16	1583
2017	Human resources	32	37	12	5	2	4	8	78	8	208
2017	Financial management	32	31	13	8	5	4	7	71	14	181
2017	Procurement	39	28	13	10	0	5	5	74	11	23
2017	Materiel management	51	20	18	0	6	0	5	74	7	17
2017	Information management	36	28	10	7	8	7	5	72	16	133
2017	Information technology	33	31	13	9	5	6	3	70	15	209
2017	Internal audit	30	28	12	18	0	6	6	66	21	17
2017	Evaluation	24	33	11	12	12	0	6	61	26	33
2017	Data sciences	38	22	9	11	5	7	7	70	19	51
2017	Policy	34	32	16	5	3	5	5	74	9	311
2017	Project management	32	25	16	6	9	7	5	65	17	232
2017	Other services to the public	30	29	16	8	7	6	4	66	17	288
2017	None of the above	30	31	14	8	7	4	5	67	18	532
2014	Client contact centre	39	28	15	4	5	5	3	73	10	339
2014	Health care practitioners	52	28	15	6	0	0	0	80	6	20
2014	Federal regulators	33	21	10	15	5	11	5	63	24	39
2014	Compliance, inspection and enforcement	40	24	13	7	4	5	7	73	12	97
2014	Communications or public affairs	35	35	8	8	6	4	4	76	15	125
2014	Access to information and privacy	44	25	13	4	5	3	6	76	10	80
2014	Security	31	32	12	10	8	5	2	68	19	82
2014	Science and technology	20	25	16	11	19	0	10	50	32	20
2014	Legal services	25	36	11	5	12	11	0	68	20	21
2014	Administration and operations	33	33	14	8	5	5	3	71	13	1611
2014	Human resources	41	29	10	4	3	6	6	81	8	200
2014	Financial management	30	36	14	7	3	2	7	72	12	193
2014	Procurement	27	40	8	4	12	8	0	73	17	21
2014	Materiel management	31	35	17	0	0	8	8	80	0	13
2014	Information management	35	32	13	9	6	3	3	71	16	160
2014	Information technology	33	29	14	8	8	4	5	67	18	256
2014	Internal audit	18	24	6	32	13	6	0	45	48	16
2014	Evaluation	32	26	10	15	2	9	7	69	20	60
2014	Other services to the public	33	30	16	9	6	4	2	68	16	560
2014	None of the above	38	27	14	8	4	5	3	71	14	826

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	58	24	7	6	3	2	0	84	9	454
2019	Health care practitioners	68	28	4	0	0	0	0	96	0	25
2019	Federal regulators	49	29	11	4	8	0	0	78	11	28
2019	Compliance, inspection and enforcement	41	34	9	12	3	1	0	75	15	95
2019	Communications or public affairs	59	30	4	4	3	0	0	88	7	120
2019	Access to information and privacy	55	26	10	3	5	1	0	82	9	122
2019	Security	45	27	8	15	5	0	0	71	20	74
2019	Science and technology	31	50	7	6	6	0	0	81	13	16
2019	Legal services	51	31	10	7	0	0	0	83	7	29
2019	Administration and operations	48	29	9	7	5	1	0	78	12	1759
2019	Human resources	57	28	5	6	3	1	0	86	9	256
2019	Financial management	61	23	7	6	2	0	1	84	8	177
2019	Procurement	58	33	9	0	0	0	0	91	0	20
2019	Materiel management	57	21	16	6	0	0	0	78	6	19
2019	Information management	47	31	8	9	6	0	0	78	15	138
2019	Information technology	52	25	6	9	6	1	0	79	15	268
2019	Internal audit	66	23	12	0	0	0	0	88	0	26
2019	Evaluation	50	20	7	13	10	0	0	70	23	52
2019	Data sciences	52	29	8	6	5	1	0	81	11	81
2019	Policy	57	27	5	7	4	1	0	85	10	416
2019	Project management	50	26	9	9	6	1	0	76	15	300
2019	Other services to the public	49	29	9	6	8	0	0	78	13	305
2019	None of the above	51	25	11	7	5	1	0	77	12	506
2018	Client contact centre	51	30	8	5	5	1	0	82	10	346
2018	Health care practitioners	52	41	7	0	0	0	0	93	0	14
2018	Federal regulators	50	28	11	6	6	0	0	78	11	18
2018	Compliance, inspection and enforcement	42	35	9	6	7	1	0	78	13	85
2018	Communications or public affairs	51	29	6	8	5	1	0	81	13	102
2018	Access to information and privacy	49	31	7	7	4	0	1	82	11	88
2018	Security	47	30	5	13	6	0	0	77	18	83
2018	Legal services	45	40	4	7	4	0	0	84	11	28
2018	Administration and operations	42	32	10	8	6	1	0	76	14	1415
2018	Human resources	60	21	8	5	3	2	0	83	9	244
2018	Financial management	55	29	9	4	2	0	0	84	7	179
2018	Procurement	25	38	13	9	15	0	0	63	24	22
2018	Materiel management	47	23	21	9	0	0	0	70	9	13
2018	Information management	49	24	7	12	7	0	0	74	19	117
2018	Information technology	42	34	8	9	7	1	0	77	16	171
2018	Internal audit	72	14	7	0	7	0	0	86	7	14
2018	Evaluation	39	27	0	19	15	0	0	67	33	26
2018	Data sciences	55	26	5	7	5	0	2	83	12	56
2018	Policy	55	28	7	6	4	1	0	84	10	343
2018	Project management	43	29	14	7	6	1	0	73	13	191
2018	Other services to the public	43	31	8	10	7	0	1	75	17	214
2018	None of the above	45	27	8	8	10	1	0	73	19	371
2017	Client contact centre	51	26	11	6	4	1	0	79	10	354
2017	Health care practitioners	57	30	0	12	0	0	0	88	12	17
2017	Federal regulators	40	33	14	7	7	0	0	73	13	15
2017	Compliance, inspection and enforcement	47	30	6	8	8	1	0	78	16	84
2017	Communications or public affairs	46	31	7	10	4	1	0	79	14	97
2017	Access to information and privacy	47	36	8	5	5	0	0	83	9	64
2017	Security	46	35	4	12	3	0	0	81	15	73
2017	Legal services	31	19	23	12	14	0	0	50	27	18
2017	Administration and operations	46	29	9	9	6	1	0	76	15	1584
2017	Human resources	62	27	4	4	3	0	0	89	7	208
2017	Financial management	58	24	6	7	4	1	0	83	11	181
2017	Procurement	55	27	8	5	5	0	0	82	10	23
2017	Materiel management	40	35	11	7	6	0	0	75	13	17
2017	Information management	49	25	9	9	5	3	1	77	14	133
2017	Information technology	40	31	12	9	7	0	0	72	17	209
2017	Internal audit	41	29	12	6	0	12	0	80	7	17
2017	Evaluation	46	27	9	6	12	0	0	73	18	33
2017	Data sciences	59	26	5	8	2	0	0	85	9	51
2017	Policy	57	31	5	4	3	0	0	88	7	312
2017	Project management	44	30	7	9	8	0	1	75	17	232
2017	Other services to the public	50	27	8	8	6	1	1	78	15	287
2017	None of the above	49	28	8	7	7	1	1	78	14	533
2014	Client contact centre	57	29	4	5	3	1	1	87	9	338
2014	Health care practitioners	56	27	12	6	0	0	0	82	6	20
2014	Federal regulators	41	28	11	11	7	3	0	71	19	39
2014	Compliance, inspection and enforcement	51	29	9	7	3	1	0	81	10	97
2014	Communications or public affairs	51	29	8	5	6	2	0	81	11	125
2014	Access to information and privacy	63	19	8	4	6	0	0	82	10	80
2014	Security	46	31	5	11	7	0	0	77	18	82
2014	Science and technology	30	32	5	15	19	0	0	61	34	20
2014	Legal services	27	35	11	9	12	6	0	66	23	21
2014	Administration and operations	50	30	7	7	5	1	0	81	12	1609
2014	Human resources	58	27	7	3	4	2	0	86	7	200
2014	Financial management	52	30	8	6	3	1	0	82	10	193
2014	Procurement	31	34	19	10	6	0	0	65	16	21
2014	Materiel management	60	24	0	8	8	0	0	83	17	13
2014	Information management	45	32	8	9	5	1	0	78	14	161
2014	Information technology	43	29	8	10	8	3	0	74	18	256
2014	Internal audit	12	30	0	32	20	6	0	45	55	16
2014	Evaluation	51	19	11	12	5	2	0	72	17	60
2014	Other services to the public	50	28	7	8	5	1	0	79	14	559
2014	None of the above	52	27	8	8	4	1	0	81	11	826

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	63	26	4	4	1	1	0	90	6	454
2019	Health care practitioners	72	23	4	0	0	0	0	96	0	25
2019	Federal regulators	48	34	7	11	0	0	0	81	11	28
2019	Compliance, inspection and enforcement	44	43	3	6	3	0	0	87	10	93
2019	Communications or public affairs	68	24	3	2	3	0	0	92	5	119
2019	Access to information and privacy	59	29	3	8	1	1	0	88	9	124
2019	Security	45	36	14	0	5	0	0	81	5	73
2019	Science and technology	45	36	19	0	0	0	0	81	0	16
2019	Legal services	53	35	7	4	0	0	0	89	4	28
2019	Administration and operations	50	35	6	6	3	0	0	86	8	1758
2019	Human resources	62	31	3	3	1	0	0	93	3	255
2019	Financial management	65	26	4	3	2	0	0	91	5	178
2019	Procurement	51	49	0	0	0	0	0	100	0	19
2019	Materiel management	80	10	6	4	0	0	0	90	4	19
2019	Information management	43	38	10	8	1	0	1	81	9	138
2019	Information technology	59	28	4	7	3	0	0	86	10	268
2019	Internal audit	70	22	8	0	0	0	0	92	0	26
2019	Evaluation	47	25	11	7	9	0	0	72	16	52
2019	Data sciences	60	25	6	5	5	0	0	85	9	81
2019	Policy	65	24	4	5	2	0	0	89	7	415
2019	Project management	54	32	5	6	3	0	0	86	9	300
2019	Other services to the public	51	32	6	6	4	0	0	83	11	304
2019	None of the above	55	30	7	6	2	1	0	85	8	507
2018	Client contact centre	55	34	5	2	3	0	0	90	4	348
2018	Health care practitioners	71	22	7	0	0	0	0	93	0	14
2018	Federal regulators	61	16	5	11	0	0	7	82	12	18
2018	Compliance, inspection and enforcement	49	34	11	4	2	0	0	83	7	84
2018	Communications or public affairs	64	27	5	4	0	0	0	91	4	102
2018	Access to information and privacy	59	35	4	2	0	0	0	94	2	88
2018	Security	47	35	11	2	5	1	0	82	7	84
2018	Legal services	55	41	0	4	0	0	0	96	4	28
2018	Administration and operations	48	38	7	6	2	0	0	86	8	1411
2018	Human resources	62	31	4	2	1	1	0	93	3	244
2018	Financial management	66	25	4	5	1	0	0	91	5	179
2018	Procurement	34	48	18	0	0	0	0	82	0	22
2018	Materiel management	54	30	7	10	0	0	0	83	10	13
2018	Information management	52	31	8	8	1	0	0	83	9	117
2018	Information technology	42	39	6	8	4	1	0	82	12	169
2018	Internal audit	35	58	0	0	0	7	0	100	0	14
2018	Evaluation	47	32	0	15	7	0	0	78	22	26
2018	Data sciences	59	26	5	3	3	2	2	88	7	58
2018	Policy	66	25	3	4	1	0	0	92	5	346
2018	Project management	53	33	5	4	5	1	0	86	8	190
2018	Other services to the public	47	35	7	7	3	0	0	83	10	213
2018	None of the above	54	28	7	8	3	0	0	82	11	370
2017	Client contact centre	47	38	7	6	1	0	0	85	7	355
2017	Health care practitioners	59	35	6	0	0	0	0	94	0	17
2017	Federal regulators	54	14	19	7	7	0	0	68	13	15
2017	Compliance, inspection and enforcement	55	27	8	9	1	0	0	82	10	84
2017	Communications or public affairs	55	34	5	4	2	0	0	89	6	97
2017	Access to information and privacy	44	31	9	12	3	0	0	75	15	64
2017	Security	50	40	8	3	0	0	0	89	3	74
2017	Legal services	59	19	17	0	5	0	0	78	5	18
2017	Administration and operations	46	38	8	6	2	0	0	84	8	1582
2017	Human resources	57	34	4	4	1	0	0	92	4	206
2017	Financial management	57	29	7	4	3	0	0	86	7	181
2017	Procurement	73	5	12	10	0	0	0	78	10	23
2017	Materiel management	52	30	5	6	6	0	0	82	13	17
2017	Information management	45	39	6	5	4	0	1	85	9	133
2017	Information technology	48	33	10	7	1	0	0	82	8	208
2017	Internal audit	59	23	12	6	0	0	0	82	6	17
2017	Evaluation	52	30	6	12	0	0	0	82	12	33
2017	Data sciences	55	42	2	0	2	0	0	96	2	51
2017	Policy	68	24	4	4	1	0	0	92	4	312
2017	Project management	50	32	7	8	3	0	0	82	11	231
2017	Other services to the public	47	35	8	7	3	0	0	82	10	287
2017	None of the above	49	34	6	4	5	1	1	84	9	530
2014	Client contact centre	53	33	7	4	1	1	0	88	5	338
2014	Health care practitioners	69	27	4	0	0	0	0	96	0	20
2014	Federal regulators	43	44	5	7	0	0	0	87	7	39
2014	Compliance, inspection and enforcement	39	48	3	9	1	0	0	87	10	97
2014	Communications or public affairs	50	37	7	5	2	0	0	87	6	125
2014	Access to information and privacy	45	36	10	7	1	0	0	81	8	80
2014	Security	44	41	5	5	4	1	0	86	9	81
2014	Science and technology	21	45	16	11	8	0	0	66	19	20
2014	Legal services	47	34	6	8	5	0	0	82	12	21
2014	Administration and operations	49	38	7	4	2	0	0	87	6	1609
2014	Human resources	67	26	3	1	2	1	0	94	3	200
2014	Financial management	48	35	9	5	2	0	0	83	8	193
2014	Procurement	31	41	10	12	6	0	0	72	18	21
2014	Materiel management	56	44	0	0	0	0	0	100	0	13
2014	Information management	44	34	6	11	4	0	1	79	15	161
2014	Information technology	42	38	9	7	4	0	0	80	11	256
2014	Internal audit	37	31	19	6	6	0	0	68	13	16
2014	Evaluation	47	37	5	5	5	2	0	85	10	59
2014	Other services to the public	44	39	7	8	2	0	0	83	9	558
2014	None of the above	54	32	6	5	2	0	0	87	7	826

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	46	31	13	2	3	3	2	81	5	456
2019	Health care practitioners	61	31	9	0	0	0	0	91	0	25
2019	Federal regulators	52	37	7	4	0	0	0	89	4	28
2019	Compliance, inspection and enforcement	46	31	12	7	1	3	0	80	8	93
2019	Communications or public affairs	64	27	5	2	2	1	0	92	3	120
2019	Access to information and privacy	42	36	12	5	3	2	0	79	9	124
2019	Security	37	38	15	6	4	0	1	75	10	74
2019	Science and technology	33	54	6	7	0	0	0	87	7	16
2019	Legal services	54	21	17	4	0	4	0	78	4	29
2019	Administration and operations	43	37	12	4	2	1	1	82	6	1763
2019	Human resources	56	29	11	2	1	1	0	86	3	256
2019	Financial management	56	31	8	4	1	0	1	88	5	178
2019	Procurement	29	47	18	0	0	0	6	81	0	20
2019	Materiel management	37	41	16	0	0	6	0	83	0	19
2019	Information management	41	42	9	7	1	1	0	83	8	137
2019	Information technology	52	30	8	3	3	2	1	85	6	269
2019	Internal audit	68	28	4	0	0	0	0	96	0	26
2019	Evaluation	47	25	12	9	5	2	0	73	15	52
2019	Data sciences	52	34	7	4	2	1	0	87	6	81
2019	Policy	60	27	6	4	2	0	0	88	6	418
2019	Project management	52	32	10	2	3	1	0	84	6	300
2019	Other services to the public	41	34	17	3	4	1	1	76	7	305
2019	None of the above	46	32	12	5	2	2	1	80	7	508
2018	Client contact centre	39	36	12	5	2	4	2	80	8	346
2018	Health care practitioners	39	40	14	7	0	0	0	79	7	14
2018	Federal regulators	52	25	18	6	0	0	0	76	6	18
2018	Compliance, inspection and enforcement	38	42	15	2	2	0	0	80	5	84
2018	Communications or public affairs	57	30	8	2	3	1	0	87	5	102
2018	Access to information and privacy	38	44	11	5	2	0	0	82	7	88
2018	Security	42	42	9	3	4	0	0	84	7	84
2018	Legal services	38	49	4	4	0	4	0	91	4	28
2018	Administration and operations	39	38	13	5	2	2	1	79	8	1416
2018	Human resources	58	31	5	4	2	1	0	89	6	245
2018	Financial management	51	34	11	2	0	1	0	87	2	179
2018	Procurement	25	44	26	0	0	4	0	72	0	22
2018	Materiel management	30	63	7	0	0	0	0	93	0	13
2018	Information management	43	30	16	3	5	3	0	75	8	117
2018	Information technology	45	36	8	6	2	2	0	82	9	171
2018	Internal audit	59	35	0	0	0	7	0	100	0	14
2018	Evaluation	39	27	26	4	4	0	0	67	8	26
2018	Data sciences	58	27	11	0	5	0	0	85	5	58
2018	Policy	58	31	6	3	1	0	0	89	4	344
2018	Project management	48	36	7	5	3	2	0	85	8	191
2018	Other services to the public	39	31	15	7	4	3	1	73	11	214
2018	None of the above	41	33	13	5	3	3	0	78	9	368

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	43	21	17	5	3	2	8	71	10	454
2019	Health care practitioners	53	16	11	0	0	0	19	86	0	25
2019	Federal regulators	44	30	11	15	0	0	0	74	15	28
2019	Compliance, inspection and enforcement	37	27	19	7	4	0	7	68	11	94
2019	Communications or public affairs	66	20	9	2	2	1	1	88	3	120
2019	Access to information and privacy	37	31	13	4	4	2	10	77	9	123
2019	Security	50	23	13	8	3	0	3	75	11	74
2019	Science and technology	25	43	7	0	19	0	7	73	20	16
2019	Legal services	45	29	11	15	0	0	0	74	15	29
2019	Administration and operations	45	24	16	5	4	1	5	74	9	1764
2019	Human resources	57	24	12	3	1	0	3	84	4	256
2019	Financial management	59	23	8	5	1	1	3	86	6	178
2019	Procurement	55	29	10	0	0	0	6	89	0	20
2019	Materiel management	57	26	6	0	0	6	6	93	0	19
2019	Information management	46	20	17	5	2	2	7	74	8	138
2019	Information technology	53	23	15	4	2	1	3	79	5	269
2019	Internal audit	60	20	16	0	0	0	4	83	0	26
2019	Evaluation	38	21	22	8	5	0	6	63	14	52
2019	Data sciences	50	26	9	5	3	2	5	81	9	81
2019	Policy	63	24	8	3	1	0	1	87	4	419
2019	Project management	57	22	13	5	2	1	1	81	6	300
2019	Other services to the public	40	22	22	3	7	3	4	66	10	304
2019	None of the above	41	23	19	3	5	1	7	70	9	510

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	52	29	8	6	4	1	0	82	10	457
2019	Health care practitioners	50	31	8	0	0	0	11	91	0	25
2019	Federal regulators	59	22	15	4	0	0	0	81	4	28
2019	Compliance, inspection and enforcement	36	35	12	11	6	0	0	71	17	94
2019	Communications or public affairs	53	35	9	1	2	0	0	87	3	120
2019	Access to information and privacy	41	30	16	7	6	0	0	71	12	124
2019	Security	43	26	16	8	7	0	0	69	15	74
2019	Science and technology	26	32	5	18	18	0	0	58	36	16
2019	Legal services	28	30	14	24	4	0	0	59	27	29
2019	Administration and operations	45	30	13	8	4	0	0	75	12	1760
2019	Human resources	49	34	9	6	2	0	0	83	8	254
2019	Financial management	51	32	9	6	2	1	1	84	7	179
2019	Procurement	59	35	0	6	0	0	0	94	6	20
2019	Materiel management	66	28	6	0	0	0	0	94	0	19
2019	Information management	52	29	9	8	1	1	0	82	9	138
2019	Information technology	44	34	11	5	4	1	1	80	9	269
2019	Internal audit	65	28	4	4	0	0	0	92	4	26
2019	Evaluation	42	23	13	10	11	0	0	65	21	52
2019	Data sciences	45	38	7	6	2	1	1	85	7	81
2019	Policy	43	35	8	10	3	0	0	79	13	415
2019	Project management	46	29	10	10	4	1	0	76	13	300
2019	Other services to the public	44	28	17	6	5	0	1	72	11	305
2019	None of the above	44	28	14	7	5	1	1	73	12	510
2018	Client contact centre	46	32	10	5	3	1	2	81	9	343
2018	Health care practitioners	38	41	14	0	7	0	0	79	7	14
2018	Federal regulators	46	38	6	0	6	0	5	88	6	18
2018	Compliance, inspection and enforcement	26	41	14	11	7	0	0	67	19	84
2018	Communications or public affairs	47	31	12	7	2	0	0	79	9	98
2018	Access to information and privacy	41	41	8	7	2	0	1	83	10	88
2018	Security	39	36	14	8	4	0	0	74	12	84
2018	Legal services	32	40	10	8	7	3	0	75	15	28
2018	Administration and operations	38	35	13	8	6	1	0	74	14	1406
2018	Human resources	48	35	8	6	2	1	0	84	8	243
2018	Financial management	47	36	11	3	1	1	1	85	4	176
2018	Procurement	24	53	14	0	4	4	0	81	5	22
2018	Materiel management	50	27	14	9	0	0	0	77	9	13
2018	Information management	42	33	14	9	2	0	0	75	11	118
2018	Information technology	42	31	12	8	6	0	0	73	14	172
2018	Internal audit	74	19	6	0	0	0	0	94	0	15
2018	Evaluation	34	44	7	11	4	0	0	78	15	26
2018	Data sciences	46	28	14	7	7	0	0	73	13	57
2018	Policy	41	38	10	9	2	0	0	79	11	342
2018	Project management	35	36	17	6	5	1	1	72	10	190
2018	Other services to the public	40	41	9	6	4	0	0	80	10	217
2018	None of the above	44	25	14	9	7	1	0	69	16	371
2017	Client contact centre	42	33	13	6	5	0	0	76	11	354
2017	Health care practitioners	53	35	0	6	6	0	0	89	11	17
2017	Federal regulators	67	20	7	7	0	0	0	87	7	15
2017	Compliance, inspection and enforcement	31	46	11	5	6	0	1	78	11	84
2017	Communications or public affairs	39	39	6	7	8	0	0	79	15	97
2017	Access to information and privacy	39	38	11	5	5	2	2	79	9	64
2017	Security	43	36	14	7	0	0	0	79	7	74
2017	Legal services	36	24	5	9	26	0	0	60	35	18
2017	Administration and operations	41	34	11	8	5	0	1	76	13	1585
2017	Human resources	51	33	6	6	3	1	0	84	9	208
2017	Financial management	49	33	10	5	1	1	1	84	6	181
2017	Procurement	48	52	0	0	0	0	0	100	0	23
2017	Materiel management	77	7	10	0	6	0	0	83	6	17
2017	Information management	47	35	7	6	3	1	1	84	9	133
2017	Information technology	39	32	14	9	6	0	0	72	14	209
2017	Internal audit	57	24	6	12	0	0	0	82	12	17
2017	Evaluation	49	27	9	6	9	0	0	76	15	33
2017	Data sciences	45	40	7	7	0	0	0	85	7	51
2017	Policy	41	35	8	11	4	0	1	77	15	312
2017	Project management	42	35	12	7	3	0	0	78	10	232
2017	Other services to the public	42	32	12	8	5	1	0	75	13	288
2017	None of the above	43	31	11	7	6	0	1	75	13	534
2014	Client contact centre	48	32	9	7	4	0	0	80	11	339
2014	Health care practitioners	44	31	4	10	6	0	4	78	17	20
2014	Federal regulators	40	41	6	2	8	0	3	83	11	39
2014	Compliance, inspection and enforcement	37	43	7	10	3	0	0	80	13	97
2014	Communications or public affairs	36	45	8	6	5	1	0	81	11	125
2014	Access to information and privacy	55	28	8	4	5	0	0	83	9	79
2014	Security	44	25	21	5	3	1	1	71	8	82
2014	Science and technology	21	40	16	5	19	0	0	60	24	20
2014	Legal services	32	35	16	10	8	0	0	67	18	21
2014	Administration and operations	39	35	12	7	5	1	0	76	12	1611
2014	Human resources	41	34	9	7	8	1	0	76	15	200
2014	Financial management	46	33	12	5	2	1	1	80	8	193
2014	Procurement	59	15	4	0	18	4	0	77	19	21
2014	Materiel management	42	29	13	16	0	0	0	71	16	13
2014	Information management	38	40	9	7	5	0	1	79	12	161
2014	Information technology	40	33	11	9	6	0	0	73	15	256
2014	Internal audit	24	50	7	6	13	0	0	74	19	16
2014	Evaluation	52	27	10	8	3	0	0	79	11	60
2014	Other services to the public	41	35	12	8	3	0	1	77	11	560
2014	None of the above	43	34	12	7	3	1	1	78	10	826

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	57	25	8	5	2	2	1	85	7	454
2019	Health care practitioners	61	16	15	0	0	0	8	83	0	25
2019	Federal regulators	56	25	15	0	4	0	0	81	4	28
2019	Compliance, inspection and enforcement	43	31	14	4	6	2	0	75	11	94
2019	Communications or public affairs	62	27	6	3	2	0	0	89	5	120
2019	Access to information and privacy	51	23	14	8	3	1	0	75	11	123
2019	Security	50	15	17	11	5	1	0	66	17	73
2019	Science and technology	33	26	16	13	13	0	0	58	26	16
2019	Legal services	35	44	6	11	4	0	0	79	15	29
2019	Administration and operations	52	26	11	5	4	2	0	80	9	1762
2019	Human resources	60	23	8	6	2	0	1	84	8	255
2019	Financial management	56	25	11	4	2	2	0	83	6	178
2019	Procurement	60	34	6	0	0	0	0	94	0	20
2019	Materiel management	73	21	6	0	0	0	0	94	0	19
2019	Information management	54	27	10	2	4	3	0	83	6	137
2019	Information technology	52	28	11	4	3	2	0	82	7	268
2019	Internal audit	54	26	16	4	0	0	0	80	4	26
2019	Evaluation	44	29	8	12	7	0	0	73	19	52
2019	Data sciences	56	25	8	6	3	0	1	83	9	81
2019	Policy	54	28	9	4	2	1	1	84	7	419
2019	Project management	52	26	9	8	2	2	1	80	10	298
2019	Other services to the public	51	26	12	5	3	3	0	80	8	304
2019	None of the above	52	23	13	5	3	3	1	78	9	511
2018	Client contact centre	50	25	12	5	3	3	1	79	8	343
2018	Health care practitioners	34	36	22	0	0	7	0	76	0	14
2018	Federal regulators	51	36	7	6	0	0	0	87	6	18
2018	Compliance, inspection and enforcement	40	25	19	8	4	5	0	68	12	83
2018	Communications or public affairs	60	24	9	1	4	1	0	86	5	98
2018	Access to information and privacy	53	32	7	2	1	5	0	90	3	87
2018	Security	48	31	12	5	3	1	0	80	8	84
2018	Legal services	50	36	4	7	0	3	0	89	7	28
2018	Administration and operations	47	29	12	6	4	2	1	78	10	1402
2018	Human resources	64	22	7	4	1	2	1	87	5	243
2018	Financial management	58	28	11	2	0	1	0	86	2	175
2018	Procurement	34	48	9	4	4	0	0	82	9	22
2018	Materiel management	57	27	9	7	0	0	0	84	7	13
2018	Information management	54	20	17	5	2	2	0	76	7	117
2018	Information technology	49	30	9	6	4	1	1	80	11	172
2018	Internal audit	68	19	6	0	0	6	0	93	0	15
2018	Evaluation	47	27	7	3	3	12	0	85	8	27
2018	Data sciences	46	27	12	5	10	0	0	73	15	57
2018	Policy	52	30	8	5	3	2	0	83	8	340
2018	Project management	49	26	12	5	5	1	1	77	11	191
2018	Other services to the public	48	26	10	9	5	2	0	76	14	216
2018	None of the above	47	25	11	5	7	5	0	76	12	370
2017	Client contact centre	44	31	13	6	5	1	1	76	11	355
2017	Health care practitioners	53	30	6	6	0	7	0	88	6	17
2017	Federal regulators	60	27	0	0	13	0	0	87	13	15
2017	Compliance, inspection and enforcement	42	37	6	7	8	1	0	80	14	84
2017	Communications or public affairs	46	37	5	8	2	2	0	85	10	97
2017	Access to information and privacy	49	33	9	6	3	0	0	82	9	64
2017	Security	49	32	11	4	1	4	0	84	6	74
2017	Legal services	40	19	9	0	31	0	0	60	31	18
2017	Administration and operations	47	31	11	5	3	2	0	80	9	1584
2017	Human resources	59	25	9	4	2	1	0	85	6	208
2017	Financial management	54	32	8	3	2	0	0	87	5	181
2017	Procurement	60	31	4	5	0	0	0	91	5	23
2017	Materiel management	58	24	12	0	6	0	0	82	6	17
2017	Information management	50	33	8	4	1	4	1	86	5	133
2017	Information technology	48	30	7	6	7	1	0	80	13	209
2017	Internal audit	51	30	6	0	6	6	0	87	7	17
2017	Evaluation	49	33	3	6	6	3	0	84	13	33
2017	Data sciences	41	48	6	0	4	2	0	90	4	51
2017	Policy	54	26	10	6	4	1	0	80	10	312
2017	Project management	50	29	9	5	6	1	0	80	11	231
2017	Other services to the public	49	28	8	9	4	2	1	79	13	288
2017	None of the above	47	30	8	7	4	2	1	80	12	534
2014	Client contact centre	48	32	7	7	3	2	0	82	10	339
2014	Health care practitioners	54	31	4	6	0	0	4	89	6	20
2014	Federal regulators	48	23	16	5	5	2	0	73	11	39
2014	Compliance, inspection and enforcement	48	33	9	4	2	4	0	85	6	97
2014	Communications or public affairs	40	38	11	5	3	2	0	80	9	125
2014	Access to information and privacy	63	17	6	4	6	3	1	83	10	80
2014	Security	45	29	15	6	4	0	1	75	10	82
2014	Science and technology	35	20	26	5	13	0	0	55	19	20
2014	Legal services	33	43	11	0	12	0	0	77	12	21
2014	Administration and operations	48	28	12	5	4	2	1	79	9	1611
2014	Human resources	50	29	11	2	4	3	0	82	7	200
2014	Financial management	51	33	9	3	2	2	2	87	4	193
2014	Procurement	55	13	4	12	12	4	0	71	25	21
2014	Materiel management	48	36	16	0	0	0	0	84	0	13
2014	Information management	51	23	13	5	5	2	0	76	11	161
2014	Information technology	52	25	12	3	6	2	0	78	10	256
2014	Internal audit	49	6	19	13	6	6	0	59	20	16
2014	Evaluation	52	27	8	6	2	5	0	83	9	60
2014	Other services to the public	46	29	13	6	3	2	1	78	9	560
2014	None of the above	49	29	11	5	2	3	1	81	8	825

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	56	28	9	4	2	1	0	85	6	455
2019	Health care practitioners	53	32	12	0	0	0	4	88	0	25
2019	Federal regulators	42	36	15	4	0	0	4	80	4	28
2019	Compliance, inspection and enforcement	44	33	10	7	5	1	0	77	13	94
2019	Communications or public affairs	59	27	8	4	2	0	0	87	6	119
2019	Access to information and privacy	49	28	12	8	3	0	0	77	11	123
2019	Security	47	21	11	11	8	1	0	70	19	74
2019	Science and technology	26	31	17	7	19	0	0	57	26	16
2019	Legal services	28	51	7	11	2	0	0	79	14	29
2019	Administration and operations	50	30	10	6	3	1	0	81	9	1757
2019	Human resources	54	27	8	7	3	0	0	82	10	254
2019	Financial management	53	32	8	4	2	1	0	86	6	176
2019	Procurement	55	39	6	0	0	0	0	94	0	20
2019	Materiel management	62	26	12	0	0	0	0	88	0	19
2019	Information management	52	31	8	3	3	3	0	85	6	137
2019	Information technology	47	28	11	8	4	1	0	77	12	267
2019	Internal audit	68	20	8	4	0	0	0	88	4	26
2019	Evaluation	44	25	10	13	7	0	0	70	21	52
2019	Data sciences	49	32	9	3	3	1	2	84	7	80
2019	Policy	50	33	7	7	4	0	0	82	11	417
2019	Project management	52	24	11	7	4	1	1	78	11	300
2019	Other services to the public	51	30	8	6	4	0	1	81	10	303
2019	None of the above	50	26	13	6	3	0	1	77	10	508
2018	Client contact centre	48	31	10	5	3	1	2	81	8	341
2018	Health care practitioners	22	49	21	7	0	0	0	72	7	14
2018	Federal regulators	50	33	6	0	6	0	5	88	6	18
2018	Compliance, inspection and enforcement	41	19	17	17	6	0	0	60	23	85
2018	Communications or public affairs	55	29	9	4	3	0	0	84	7	98
2018	Access to information and privacy	52	30	12	2	3	1	0	83	5	87
2018	Security	43	31	15	4	5	1	0	75	10	84
2018	Legal services	65	21	0	10	4	0	0	87	13	28
2018	Administration and operations	45	33	10	7	5	1	0	78	12	1402
2018	Human resources	58	27	5	6	2	2	1	87	8	243
2018	Financial management	54	30	9	4	1	2	1	86	5	176
2018	Procurement	39	44	13	0	4	0	0	82	4	22
2018	Materiel management	50	21	7	23	0	0	0	70	23	13
2018	Information management	49	30	8	10	4	0	0	79	13	118
2018	Information technology	49	29	7	7	7	1	1	79	14	172
2018	Internal audit	74	19	6	0	0	0	0	94	0	15
2018	Evaluation	58	32	3	7	0	0	0	90	7	27
2018	Data sciences	46	27	16	5	7	0	0	73	12	57
2018	Policy	51	32	7	7	3	0	0	83	10	341
2018	Project management	44	28	11	10	6	1	0	72	16	191
2018	Other services to the public	47	31	12	6	3	1	0	79	9	216
2018	None of the above	49	24	11	7	7	1	1	74	15	368
2017	Client contact centre	46	31	8	8	5	1	1	78	13	354
2017	Health care practitioners	58	30	6	0	6	0	0	89	6	17
2017	Federal regulators	61	20	6	7	7	0	0	81	13	15
2017	Compliance, inspection and enforcement	41	38	6	8	8	0	0	79	16	83
2017	Communications or public affairs	42	40	4	8	6	0	0	82	14	97
2017	Access to information and privacy	49	28	11	11	2	0	0	77	12	64
2017	Security	46	38	7	8	1	0	0	84	9	74
2017	Legal services	45	19	5	5	27	0	0	64	31	18
2017	Administration and operations	46	34	9	7	4	0	0	80	11	1584
2017	Human resources	55	35	2	6	1	0	1	90	8	208
2017	Financial management	56	30	9	2	2	0	0	86	5	181
2017	Procurement	56	44	0	0	0	0	0	100	0	23
2017	Materiel management	58	29	0	7	6	0	0	87	13	17
2017	Information management	47	37	6	5	1	1	1	87	7	133
2017	Information technology	42	30	9	10	7	0	0	73	18	209
2017	Internal audit	57	24	12	6	0	0	0	82	6	17
2017	Evaluation	51	37	3	3	6	0	0	88	9	33
2017	Data sciences	45	41	6	4	0	2	2	90	4	51
2017	Policy	49	30	8	9	4	1	0	80	12	311
2017	Project management	46	34	9	6	4	1	0	81	11	231
2017	Other services to the public	46	31	8	9	4	1	1	79	13	287
2017	None of the above	45	35	6	8	5	0	1	81	13	534
2014	Client contact centre	48	35	8	6	2	1	0	84	8	339
2014	Health care practitioners	53	20	15	6	6	0	0	73	12	20
2014	Federal regulators	45	28	16	5	5	0	0	73	11	39
2014	Compliance, inspection and enforcement	48	29	11	8	2	3	0	79	10	97
2014	Communications or public affairs	45	39	6	6	2	1	1	86	9	125
2014	Access to information and privacy	56	24	8	7	5	0	0	80	12	80
2014	Security	47	29	7	9	6	0	1	78	15	82
2014	Science and technology	35	25	21	5	13	0	0	60	19	20
2014	Legal services	30	55	6	0	9	0	0	85	9	21
2014	Administration and operations	44	33	10	8	4	1	0	78	12	1612
2014	Human resources	48	33	7	6	5	0	1	82	11	200
2014	Financial management	49	34	10	4	2	1	0	84	6	193
2014	Procurement	45	29	4	6	12	4	0	77	19	21
2014	Materiel management	34	43	15	8	0	0	0	76	8	13
2014	Information management	47	30	11	5	6	0	0	78	11	161
2014	Information technology	46	29	12	7	7	1	0	75	14	256
2014	Internal audit	56	18	7	6	13	0	0	74	19	16
2014	Evaluation	49	35	2	10	2	2	0	86	12	60
2014	Other services to the public	46	35	8	5	4	1	1	82	10	560
2014	None of the above	47	33	9	6	3	1	1	81	10	825

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	85	11	2	1	1	0	0	96	1	453
2019	Health care practitioners	73	15	0	7	0	0	4	92	8	25
2019	Federal regulators	65	20	7	4	4	0	0	85	8	27
2019	Compliance, inspection and enforcement	79	12	4	2	2	0	1	91	4	94
2019	Communications or public affairs	92	2	4	2	0	0	0	94	2	119
2019	Access to information and privacy	82	12	2	1	3	0	0	94	4	123
2019	Security	85	12	1	0	1	0	0	97	1	74
2019	Science and technology	50	31	6	0	7	0	6	86	7	16
2019	Legal services	69	20	4	7	0	0	0	89	7	29
2019	Administration and operations	80	11	4	2	2	0	1	92	4	1755
2019	Human resources	85	10	3	1	0	0	0	96	1	255
2019	Financial management	82	9	2	5	2	0	1	91	7	179
2019	Procurement	87	13	0	0	0	0	0	100	0	20
2019	Materiel management	88	0	12	0	0	0	0	88	0	19
2019	Information management	82	12	3	1	1	0	1	95	2	138
2019	Information technology	83	9	3	1	2	0	1	93	3	268
2019	Internal audit	92	4	0	4	0	0	0	96	4	26
2019	Evaluation	78	14	2	4	0	0	2	94	4	51
2019	Data sciences	83	7	2	3	3	0	2	92	6	81
2019	Policy	86	6	4	1	1	0	1	93	3	415
2019	Project management	84	9	3	2	1	0	1	94	3	299
2019	Other services to the public	77	11	4	2	2	0	4	91	5	304
2019	None of the above	76	11	5	2	2	0	5	91	4	506
2017	Client contact centre	78	17	2	1	1	0	1	96	2	355
2017	Health care practitioners	77	17	6	0	0	0	0	94	0	17
2017	Federal regulators	86	0	0	7	0	0	7	92	8	15
2017	Compliance, inspection and enforcement	69	16	10	3	1	0	1	85	5	83
2017	Communications or public affairs	83	13	2	0	2	0	0	96	2	97
2017	Access to information and privacy	73	18	3	2	5	0	0	91	6	63
2017	Security	80	13	4	1	1	0	0	93	3	74
2017	Legal services	59	10	14	5	12	0	0	69	17	18
2017	Administration and operations	79	11	3	2	2	0	2	92	4	1581
2017	Human resources	83	10	2	2	2	0	0	94	4	208
2017	Financial management	85	9	2	0	2	0	1	96	2	181
2017	Procurement	77	23	0	0	0	0	0	100	0	23
2017	Materiel management	87	7	6	0	0	0	0	94	0	17
2017	Information management	83	10	4	0	0	1	3	96	0	133
2017	Information technology	76	13	6	2	2	0	1	90	4	207
2017	Internal audit	88	12	0	0	0	0	0	100	0	17
2017	Evaluation	66	12	9	3	9	0	0	78	12	33
2017	Data sciences	77	13	2	0	7	2	0	91	7	51
2017	Policy	84	9	3	1	1	0	0	94	3	311
2017	Project management	79	14	4	0	3	0	1	93	3	231
2017	Other services to the public	79	11	4	2	2	0	2	93	3	288
2017	None of the above	77	13	5	2	2	0	2	91	4	533
2014	Client contact centre	81	14	2	1	1	1	1	96	1	339
2014	Health care practitioners	90	10	0	0	0	0	0	100	0	20
2014	Federal regulators	85	8	2	0	3	0	2	95	3	39
2014	Compliance, inspection and enforcement	77	11	3	2	2	1	4	92	4	97
2014	Communications or public affairs	73	20	5	2	0	0	1	93	2	125
2014	Access to information and privacy	84	10	3	2	0	0	1	95	2	80
2014	Security	79	15	1	2	1	0	1	95	4	82
2014	Science and technology	80	11	5	4	0	0	0	90	4	20
2014	Legal services	67	13	6	5	9	0	0	80	14	21
2014	Administration and operations	81	10	3	2	2	0	2	93	4	1609
2014	Human resources	80	12	2	2	3	0	1	93	5	200
2014	Financial management	82	12	2	1	1	0	2	96	2	193
2014	Procurement	79	21	0	0	0	0	0	100	0	21
2014	Materiel management	72	20	8	0	0	0	0	92	0	13
2014	Information management	80	12	4	2	2	0	1	92	4	161
2014	Information technology	81	10	4	2	2	0	1	92	4	256
2014	Internal audit	67	27	7	0	0	0	0	93	0	15
2014	Evaluation	81	8	3	2	5	0	2	91	7	60
2014	Other services to the public	81	11	3	1	1	0	3	94	3	560
2014	None of the above	81	10	3	2	1	0	2	93	3	825

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	45	17	12	6	7	4	9	72	14	456
2019	Health care practitioners	61	20	7	4	4	0	4	83	9	25
2019	Federal regulators	48	26	14	4	3	0	4	77	8	28
2019	Compliance, inspection and enforcement	60	21	4	1	5	1	7	88	7	94
2019	Communications or public affairs	69	22	5	2	1	0	0	92	3	120
2019	Access to information and privacy	57	17	9	7	5	1	4	78	12	124
2019	Security	53	15	9	11	7	1	4	71	19	74
2019	Science and technology	38	32	11	7	13	0	0	70	19	16
2019	Legal services	46	27	10	11	6	0	0	73	17	29
2019	Administration and operations	54	21	8	5	5	2	5	81	10	1763
2019	Human resources	76	15	4	1	1	0	2	93	2	256
2019	Financial management	64	21	4	6	3	1	1	87	9	178
2019	Procurement	74	15	4	0	6	0	0	89	6	20
2019	Materiel management	78	11	5	0	0	0	6	94	0	18
2019	Information management	51	15	8	4	8	4	10	77	14	138
2019	Information technology	64	18	5	4	3	2	3	86	8	268
2019	Internal audit	58	16	15	7	0	4	0	77	8	26
2019	Evaluation	53	21	6	8	6	0	6	79	14	51
2019	Data sciences	72	12	8	2	1	0	5	88	4	80
2019	Policy	57	19	7	7	3	2	5	81	11	417
2019	Project management	62	18	6	5	4	0	5	84	10	300
2019	Other services to the public	55	18	6	4	7	3	6	81	13	306
2019	None of the above	52	20	8	3	6	3	9	81	10	509
2017	Client contact centre	33	20	10	7	11	5	13	65	23	354
2017	Health care practitioners	23	12	12	18	22	0	13	40	46	17
2017	Federal regulators	73	7	6	0	14	0	0	80	14	15
2017	Compliance, inspection and enforcement	45	26	8	9	9	1	2	73	18	83
2017	Communications or public affairs	54	22	6	5	5	2	5	82	11	95
2017	Access to information and privacy	55	22	15	2	0	5	2	83	2	62
2017	Security	47	28	7	3	1	9	5	88	5	74
2017	Legal services	45	10	5	9	9	0	22	70	24	18
2017	Administration and operations	49	22	7	5	6	4	7	79	12	1584
2017	Human resources	74	18	3	0	4	1	1	92	4	208
2017	Financial management	64	21	5	3	4	2	1	88	7	181
2017	Procurement	50	26	0	9	0	15	0	89	11	23
2017	Materiel management	64	12	6	0	11	0	7	81	12	17
2017	Information management	48	23	5	6	4	6	7	82	12	133
2017	Information technology	57	23	5	5	5	5	0	85	10	209
2017	Internal audit	58	12	6	0	6	6	12	85	7	17
2017	Evaluation	45	25	9	6	3	9	3	79	10	33
2017	Data sciences	55	22	5	7	2	2	7	84	10	51
2017	Policy	47	23	8	8	3	7	3	78	12	311
2017	Project management	53	21	6	4	6	4	5	81	12	232
2017	Other services to the public	48	21	7	6	5	5	10	80	12	287
2017	None of the above	50	18	8	5	7	4	8	77	13	534
2014	Client contact centre	42	23	10	6	6	4	9	75	14	338
2014	Health care practitioners	65	13	6	0	6	0	10	87	6	20
2014	Federal regulators	62	20	2	6	7	0	2	84	13	39
2014	Compliance, inspection and enforcement	42	28	8	4	5	5	7	80	10	97
2014	Communications or public affairs	59	21	7	2	2	5	3	87	5	125
2014	Access to information and privacy	52	16	12	5	2	5	6	77	8	80
2014	Security	52	24	11	3	3	1	7	82	6	82
2014	Science and technology	46	11	19	5	4	10	5	66	11	20
2014	Legal services	48	24	16	0	12	0	0	72	12	21
2014	Administration and operations	51	23	8	4	4	4	7	82	9	1612
2014	Human resources	64	23	3	3	1	3	3	92	4	200
2014	Financial management	59	26	6	3	3	3	1	88	5	192
2014	Procurement	44	21	17	4	10	4	0	68	15	21
2014	Materiel management	50	28	8	0	0	0	14	91	0	13
2014	Information management	50	20	11	3	5	4	5	78	9	160
2014	Information technology	51	28	7	4	5	2	3	82	10	256
2014	Internal audit	37	12	25	6	6	6	6	57	15	16
2014	Evaluation	56	13	9	2	3	6	11	84	6	60
2014	Other services to the public	52	19	9	4	3	3	10	81	9	560
2014	None of the above	46	22	8	4	5	5	9	80	11	825

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	61	24	8	2	2	2	0	87	5	456
2019	Health care practitioners	69	19	4	4	0	0	4	92	4	25
2019	Federal regulators	48	30	14	7	0	0	0	78	7	28
2019	Compliance, inspection and enforcement	54	23	10	3	7	3	0	79	11	95
2019	Communications or public affairs	79	9	6	3	2	1	0	89	5	120
2019	Access to information and privacy	58	22	12	2	4	2	0	82	6	123
2019	Security	58	19	11	4	8	0	0	77	12	74
2019	Science and technology	44	31	12	0	13	0	0	76	13	16
2019	Legal services	53	22	6	11	4	4	0	78	15	29
2019	Administration and operations	60	22	10	3	3	1	0	83	7	1764
2019	Human resources	75	16	5	1	2	1	0	92	3	256
2019	Financial management	68	18	9	2	2	1	0	87	4	179
2019	Procurement	65	29	6	0	0	0	0	94	0	20
2019	Materiel management	77	17	0	0	0	6	0	100	0	19
2019	Information management	53	22	13	1	7	3	1	79	8	138
2019	Information technology	63	22	9	2	3	1	0	86	5	269
2019	Internal audit	84	12	4	0	0	0	0	96	0	25
2019	Evaluation	58	25	8	4	5	0	0	83	9	52
2019	Data sciences	64	21	6	2	5	1	1	86	7	81
2019	Policy	69	19	7	1	3	0	0	89	4	418
2019	Project management	61	23	10	3	2	2	0	85	5	300
2019	Other services to the public	58	22	8	4	5	3	0	83	9	305
2019	None of the above	61	19	12	3	4	1	1	81	7	510
2018	Client contact centre	59	22	9	2	5	2	1	83	7	343
2018	Health care practitioners	31	41	14	14	0	0	0	72	14	14
2018	Federal regulators	56	22	22	0	0	0	0	78	0	18
2018	Compliance, inspection and enforcement	46	21	16	9	6	2	0	69	15	84
2018	Communications or public affairs	69	20	5	4	2	0	0	89	6	98
2018	Access to information and privacy	62	22	10	4	0	1	0	86	4	87
2018	Security	51	32	11	2	4	0	0	83	7	84
2018	Legal services	70	19	4	3	4	0	0	89	7	28
2018	Administration and operations	54	25	12	4	5	1	0	79	9	1404
2018	Human resources	71	17	5	3	1	3	0	91	4	243
2018	Financial management	64	25	8	1	0	1	0	90	1	176
2018	Procurement	57	30	9	0	4	0	0	87	4	22
2018	Materiel management	57	34	9	0	0	0	0	91	0	13
2018	Information management	55	19	13	5	3	4	0	78	9	118
2018	Information technology	57	26	6	5	3	1	1	85	9	171
2018	Internal audit	81	13	0	0	0	6	0	100	0	15
2018	Evaluation	59	23	11	3	4	0	0	82	7	27
2018	Data sciences	62	14	16	3	5	0	0	76	8	57
2018	Policy	68	21	6	3	1	0	1	90	4	342
2018	Project management	58	23	11	5	3	0	0	80	8	191
2018	Other services to the public	51	25	13	5	5	1	1	77	10	216
2018	None of the above	51	24	11	4	7	3	0	77	11	369
2017	Client contact centre	51	23	13	7	4	2	0	76	11	354
2017	Health care practitioners	58	30	6	6	0	0	0	89	6	17
2017	Federal regulators	67	13	7	0	13	0	0	80	13	15
2017	Compliance, inspection and enforcement	51	25	14	4	5	1	0	76	10	84
2017	Communications or public affairs	50	33	4	4	6	2	0	85	10	97
2017	Access to information and privacy	61	24	10	3	0	2	2	87	3	63
2017	Security	55	33	8	4	0	0	0	88	4	74
2017	Legal services	40	19	0	5	31	5	0	62	38	18
2017	Administration and operations	56	24	10	4	4	2	0	81	8	1584
2017	Human resources	72	22	3	1	1	0	0	94	3	208
2017	Financial management	65	25	6	2	2	0	0	90	4	181
2017	Procurement	63	33	4	0	0	0	0	96	0	23
2017	Materiel management	63	12	14	5	6	0	0	75	11	17
2017	Information management	52	23	14	1	4	5	1	80	5	133
2017	Information technology	52	22	12	6	5	3	0	77	11	209
2017	Internal audit	64	18	12	6	0	0	0	82	6	17
2017	Evaluation	52	33	6	3	3	3	0	88	6	33
2017	Data sciences	64	27	9	0	0	0	0	91	0	51
2017	Policy	59	26	9	4	1	0	0	86	5	311
2017	Project management	62	21	8	2	5	1	0	85	7	232
2017	Other services to the public	51	27	12	5	4	1	0	79	9	286
2017	None of the above	55	25	9	3	6	1	0	82	9	534

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	56	27	9	5	2	0	0	84	7	456
2019	Health care practitioners	53	31	8	0	0	4	4	91	0	25
2019	Federal regulators	44	40	11	4	0	0	0	85	4	28
2019	Compliance, inspection and enforcement	48	26	14	7	5	0	0	74	13	95
2019	Communications or public affairs	66	21	5	3	3	0	1	88	7	120
2019	Access to information and privacy	56	24	9	9	1	1	0	81	10	124
2019	Security	48	26	14	5	7	0	0	74	12	74
2019	Science and technology	40	24	5	12	19	0	0	64	31	16
2019	Legal services	45	31	13	4	7	0	0	76	11	29
2019	Administration and operations	54	27	10	5	3	0	0	82	9	1763
2019	Human resources	65	22	6	4	3	0	0	88	7	257
2019	Financial management	59	25	7	5	3	1	0	85	8	179
2019	Procurement	63	24	13	0	0	0	0	87	0	20
2019	Materiel management	72	10	12	6	0	0	0	82	6	19
2019	Information management	58	26	9	4	4	0	0	84	8	138
2019	Information technology	58	25	9	5	3	1	0	83	8	267
2019	Internal audit	65	20	12	4	0	0	0	84	4	26
2019	Evaluation	44	36	6	8	5	0	0	81	13	52
2019	Data sciences	53	32	3	8	2	0	1	86	11	81
2019	Policy	55	28	7	7	2	0	0	84	9	419
2019	Project management	55	24	10	7	3	1	0	80	10	301
2019	Other services to the public	56	26	8	6	4	1	0	83	10	304
2019	None of the above	55	25	12	4	4	0	0	80	8	512
2018	Client contact centre	51	29	9	3	5	2	1	82	8	342
2018	Health care practitioners	38	48	7	7	0	0	0	86	7	14
2018	Federal regulators	56	28	11	0	6	0	0	84	6	18
2018	Compliance, inspection and enforcement	38	24	17	12	8	0	0	63	20	83
2018	Communications or public affairs	52	30	9	6	3	0	0	82	9	98
2018	Access to information and privacy	60	25	10	3	2	0	0	85	5	87
2018	Security	49	26	11	11	3	0	0	75	14	84
2018	Legal services	65	25	6	0	4	0	0	90	4	28
2018	Administration and operations	46	31	11	6	5	0	0	78	12	1405
2018	Human resources	67	16	9	5	2	1	0	84	7	243
2018	Financial management	57	30	9	4	1	1	0	87	4	175
2018	Procurement	39	35	18	4	4	0	0	73	9	22
2018	Materiel management	43	34	0	23	0	0	0	77	23	13
2018	Information management	58	16	16	7	3	1	0	75	10	118
2018	Information technology	49	27	10	7	5	1	0	77	13	172
2018	Internal audit	81	6	13	0	0	0	0	87	0	15
2018	Evaluation	53	30	14	0	3	0	0	82	3	27
2018	Data sciences	49	28	9	5	10	0	0	76	15	57
2018	Policy	51	29	9	7	4	0	0	80	11	341
2018	Project management	48	28	11	8	5	0	0	76	13	191
2018	Other services to the public	48	29	11	8	4	0	0	77	12	217
2018	None of the above	49	21	11	9	9	1	0	71	18	369
2017	Client contact centre	49	24	12	9	6	0	0	73	15	353
2017	Health care practitioners	58	30	6	6	0	0	0	89	6	17
2017	Federal regulators	73	0	13	0	13	0	0	73	13	15
2017	Compliance, inspection and enforcement	49	28	14	7	2	0	0	77	9	84
2017	Communications or public affairs	45	33	3	11	8	0	0	78	19	97
2017	Access to information and privacy	56	30	11	2	2	0	0	86	3	63
2017	Security	55	25	13	5	1	0	0	80	7	74
2017	Legal services	55	9	5	0	31	0	0	64	31	18
2017	Administration and operations	53	27	10	5	4	0	0	80	9	1581
2017	Human resources	68	20	6	4	1	0	0	88	6	208
2017	Financial management	60	27	8	3	2	0	0	87	6	181
2017	Procurement	68	32	0	0	0	0	0	100	0	23
2017	Materiel management	70	7	12	11	0	0	0	77	11	17
2017	Information management	55	27	9	2	4	1	1	84	6	133
2017	Information technology	48	28	10	7	6	1	0	77	13	209
2017	Internal audit	58	30	12	0	0	0	0	88	0	17
2017	Evaluation	46	39	6	6	3	0	0	85	9	33
2017	Data sciences	60	34	4	2	0	0	0	95	2	51
2017	Policy	51	28	8	9	4	1	0	80	12	310
2017	Project management	53	30	7	4	6	0	0	83	10	232
2017	Other services to the public	50	27	13	4	5	0	0	78	9	287
2017	None of the above	52	27	9	6	5	1	0	80	11	534
2014	Client contact centre	53	30	9	3	4	0	0	84	7	338
2014	Health care practitioners	60	9	27	0	0	0	4	72	0	20
2014	Federal regulators	38	41	11	8	3	0	0	79	10	39
2014	Compliance, inspection and enforcement	49	28	15	5	2	1	0	78	7	97
2014	Communications or public affairs	54	29	8	6	3	0	0	82	9	125
2014	Access to information and privacy	65	17	4	11	3	0	0	83	14	80
2014	Security	49	24	13	9	4	1	0	74	13	82
2014	Science and technology	30	40	5	11	13	0	0	71	24	20
2014	Legal services	48	24	16	0	12	0	0	72	12	21
2014	Administration and operations	52	29	10	5	4	1	0	81	9	1611
2014	Human resources	58	25	6	6	4	1	0	84	10	200
2014	Financial management	55	30	9	4	2	0	0	85	6	193
2014	Procurement	51	27	10	0	12	0	0	78	12	21
2014	Materiel management	59	34	8	0	0	0	0	92	0	13
2014	Information management	53	28	7	4	7	0	1	82	11	161
2014	Information technology	50	28	11	4	6	0	0	78	10	256
2014	Internal audit	30	37	13	13	6	0	0	68	19	16
2014	Evaluation	52	34	5	0	9	0	0	86	9	59
2014	Other services to the public	51	29	9	6	4	1	0	81	10	560
2014	None of the above	51	29	10	6	2	0	0	81	9	826

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	9	38	27	23	3	0	0	47	26	34
2019	Compliance, inspection and enforcement	6	48	39	0	6	0	0	54	6	15
2019	Communications or public affairs	34	47	12	7	0	0	0	81	7	32
2019	Security	19	37	13	12	12	0	6	60	26	16
2019	Administration and operations	13	45	16	19	3	2	1	60	23	379
2019	Human resources	24	52	14	5	3	2	0	77	8	60
2019	Financial management	25	40	15	12	2	2	5	69	14	58
2019	Information management	23	42	5	18	6	6	0	69	26	17
2019	Information technology	20	39	18	14	8	2	0	60	22	66
2019	Data sciences	34	28	13	19	6	0	0	61	26	15
2019	Policy	18	50	14	9	5	2	1	70	15	110
2019	Project management	16	54	12	12	6	2	0	70	18	51
2019	Other services to the public	7	51	16	18	5	0	3	60	24	38
2019	None of the above	23	38	14	16	5	1	2	64	22	93

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	34	26	18	3	6	12	1	68	11	457
2019	Health care practitioners	49	20	8	4	4	15	0	81	9	25
2019	Federal regulators	38	33	19	0	4	7	0	76	4	28
2019	Compliance, inspection and enforcement	28	27	17	12	5	11	0	62	19	93
2019	Communications or public affairs	48	34	9	3	1	4	0	86	4	119
2019	Access to information and privacy	47	30	12	6	1	5	0	81	7	124
2019	Security	31	39	21	7	3	0	0	70	9	74
2019	Science and technology	46	17	18	12	6	0	0	64	18	16
2019	Legal services	34	32	18	7	0	9	0	73	8	29
2019	Administration and operations	36	31	14	8	4	6	0	72	13	1764
2019	Human resources	29	43	11	9	2	6	0	76	12	257
2019	Financial management	35	40	16	4	3	2	0	77	7	178
2019	Procurement	40	27	13	11	9	0	0	67	20	20
2019	Materiel management	47	38	9	0	0	6	0	90	0	19
2019	Information management	31	37	15	5	3	9	1	75	9	138
2019	Information technology	30	31	18	6	5	9	1	68	12	269
2019	Internal audit	53	39	4	4	0	0	0	92	4	26
2019	Evaluation	25	22	24	10	12	8	0	51	24	50
2019	Data sciences	32	35	13	7	5	8	0	73	13	81
2019	Policy	34	37	13	7	3	6	0	76	11	418
2019	Project management	39	28	13	8	7	5	0	70	16	300
2019	Other services to the public	40	26	14	6	7	7	0	71	14	305
2019	None of the above	34	28	18	8	5	7	1	67	14	510
2018	Client contact centre	30	28	16	5	7	12	2	67	14	345
2018	Health care practitioners	29	56	7	0	0	7	0	92	0	14
2018	Federal regulators	40	30	19	6	6	0	0	70	11	18
2018	Compliance, inspection and enforcement	27	27	23	7	8	7	0	59	17	83
2018	Communications or public affairs	44	30	12	5	1	8	0	81	6	101
2018	Access to information and privacy	43	28	14	1	8	5	0	75	10	89
2018	Security	40	29	13	7	7	3	0	72	14	83
2018	Legal services	32	25	15	21	0	8	0	62	22	28
2018	Administration and operations	33	31	15	8	6	6	0	69	15	1413
2018	Human resources	35	32	14	6	4	9	1	73	11	246
2018	Financial management	38	36	15	7	1	3	0	77	8	179
2018	Procurement	19	18	21	24	4	15	0	43	33	22
2018	Materiel management	30	30	26	14	0	0	0	61	14	13
2018	Information management	41	20	16	11	4	8	0	66	17	118
2018	Information technology	29	29	18	8	6	10	0	64	16	173
2018	Internal audit	41	39	6	0	0	13	0	93	0	15
2018	Evaluation	21	40	14	14	11	0	0	62	24	27
2018	Data sciences	31	35	15	5	6	9	0	72	12	59
2018	Policy	32	37	12	9	3	7	0	74	13	345
2018	Project management	32	32	16	9	6	6	0	68	16	192
2018	Other services to the public	35	26	13	12	7	6	0	65	20	212
2018	None of the above	32	25	15	9	11	8	1	62	22	371
2017	Client contact centre	29	27	18	11	7	8	1	61	19	355
2017	Health care practitioners	24	53	6	6	0	12	0	87	6	17
2017	Federal regulators	33	41	19	7	0	0	0	74	7	15
2017	Compliance, inspection and enforcement	29	31	15	11	8	6	0	64	20	84
2017	Communications or public affairs	32	34	17	2	4	9	1	74	7	97
2017	Access to information and privacy	38	28	14	2	6	11	2	76	9	64
2017	Security	34	36	11	12	4	4	0	72	16	74
2017	Legal services	36	28	22	0	0	14	0	74	0	18
2017	Administration and operations	32	33	15	8	6	6	0	70	14	1584
2017	Human resources	31	36	14	6	3	10	0	75	10	208
2017	Financial management	41	36	10	6	3	4	0	79	10	181
2017	Procurement	45	30	8	17	0	0	0	75	17	23
2017	Materiel management	28	27	32	6	6	0	0	55	13	17
2017	Information management	34	28	11	9	6	12	1	71	17	133
2017	Information technology	30	31	16	8	4	11	0	68	14	209
2017	Internal audit	42	28	12	6	0	12	0	79	7	17
2017	Evaluation	31	33	21	6	6	3	0	66	13	33
2017	Data sciences	38	38	9	5	2	6	2	82	8	51
2017	Policy	29	39	15	9	2	6	1	73	11	312
2017	Project management	29	31	18	10	6	6	0	64	17	231
2017	Other services to the public	31	32	14	9	6	8	0	69	16	288
2017	None of the above	36	26	13	9	6	8	1	69	17	533
2014	Client contact centre	31	33	15	8	6	8	0	70	14	339
2014	Health care practitioners	46	40	15	0	0	0	0	85	0	20
2014	Federal regulators	35	21	8	13	5	18	0	68	22	39
2014	Compliance, inspection and enforcement	29	38	15	9	2	6	1	72	12	97
2014	Communications or public affairs	37	31	13	9	4	6	0	73	13	125
2014	Access to information and privacy	33	38	13	5	3	7	0	77	9	80
2014	Security	33	37	11	7	5	5	1	75	13	82
2014	Science and technology	15	30	21	5	19	10	0	50	26	20
2014	Legal services	26	34	5	5	10	20	0	75	19	21
2014	Administration and operations	34	33	14	5	4	9	0	74	11	1611
2014	Human resources	26	34	19	6	6	10	1	66	13	199
2014	Financial management	32	42	12	4	3	7	0	80	8	193
2014	Procurement	10	39	13	15	16	8	0	53	33	21
2014	Materiel management	45	14	24	0	8	8	0	65	9	13
2014	Information management	33	31	13	10	4	8	1	70	16	161
2014	Information technology	27	30	19	10	4	10	0	63	16	255
2014	Internal audit	25	43	13	0	13	6	0	73	14	16
2014	Evaluation	36	27	13	3	5	14	2	75	10	60
2014	Other services to the public	35	32	15	8	2	7	1	73	11	558
2014	None of the above	35	31	14	7	4	9	1	72	12	822

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	31	30	19	7	8	5	0	65	15	456
2019	Health care practitioners	54	15	19	0	4	7	0	75	5	25
2019	Federal regulators	39	36	18	0	4	4	0	77	4	28
2019	Compliance, inspection and enforcement	30	27	17	13	9	4	0	60	22	94
2019	Communications or public affairs	45	38	8	7	2	1	0	83	9	119
2019	Access to information and privacy	45	27	9	12	2	5	0	76	15	123
2019	Security	31	31	23	12	3	0	0	62	15	74
2019	Science and technology	42	13	20	18	7	0	0	55	25	15
2019	Legal services	38	27	24	11	0	0	0	65	11	29
2019	Administration and operations	33	32	16	11	5	2	0	67	16	1761
2019	Human resources	30	39	15	11	3	2	0	70	15	256
2019	Financial management	36	40	15	5	4	0	0	75	10	179
2019	Procurement	37	23	19	9	11	0	0	60	21	19
2019	Materiel management	47	37	11	0	0	6	0	88	0	19
2019	Information management	28	39	19	7	3	4	0	70	11	138
2019	Information technology	29	30	16	12	9	5	0	61	22	268
2019	Internal audit	57	23	16	4	0	0	0	80	4	26
2019	Evaluation	22	22	19	10	18	8	2	49	30	51
2019	Data sciences	28	35	12	11	7	7	0	68	19	81
2019	Policy	30	41	16	8	3	2	0	73	11	417
2019	Project management	34	33	11	11	9	2	0	68	20	296
2019	Other services to the public	38	27	13	8	10	4	1	68	19	305
2019	None of the above	34	29	17	10	6	4	0	66	16	510
2018	Client contact centre	25	30	18	8	10	7	2	61	19	344
2018	Health care practitioners	29	35	28	7	0	0	0	65	7	14
2018	Federal regulators	36	38	20	0	6	0	0	74	6	17
2018	Compliance, inspection and enforcement	25	26	19	13	15	2	0	52	28	82
2018	Communications or public affairs	41	28	14	10	2	5	0	73	12	102
2018	Access to information and privacy	35	34	12	8	6	5	0	73	15	88
2018	Security	39	26	17	10	5	3	0	67	16	84
2018	Legal services	30	29	18	15	0	8	0	64	16	27
2018	Administration and operations	31	32	16	11	8	2	0	64	19	1407
2018	Human resources	32	39	14	7	4	4	1	74	11	246
2018	Financial management	39	36	15	6	3	2	0	76	9	179
2018	Procurement	13	24	16	24	13	10	0	41	41	22
2018	Materiel management	30	40	16	14	0	0	0	70	14	13
2018	Information management	34	25	20	9	7	5	0	62	17	118
2018	Information technology	25	31	20	12	7	4	0	59	20	173
2018	Internal audit	33	54	6	0	0	6	0	93	0	15
2018	Evaluation	23	25	27	14	7	3	0	50	22	27
2018	Data sciences	32	32	18	7	8	3	0	66	15	59
2018	Policy	28	42	13	12	3	1	0	71	16	342
2018	Project management	29	35	15	13	6	2	0	65	20	192
2018	Other services to the public	32	27	13	13	11	5	0	62	25	213
2018	None of the above	30	23	19	12	13	3	0	55	26	371
2017	Client contact centre	23	26	22	13	12	4	0	51	26	355
2017	Health care practitioners	30	40	11	12	0	7	0	76	13	17
2017	Federal regulators	40	26	14	7	13	0	0	66	20	15
2017	Compliance, inspection and enforcement	29	28	16	12	12	2	0	59	25	84
2017	Communications or public affairs	35	36	12	6	5	4	1	76	12	97
2017	Access to information and privacy	41	26	15	9	6	2	0	69	16	64
2017	Security	36	20	21	17	4	3	0	57	22	74
2017	Legal services	36	28	9	5	12	5	5	71	19	18
2017	Administration and operations	31	33	16	10	7	2	0	66	17	1584
2017	Human resources	31	34	21	6	3	4	0	69	9	208
2017	Financial management	43	34	10	5	4	3	0	80	10	181
2017	Procurement	31	35	18	16	0	0	0	66	16	23
2017	Materiel management	39	10	32	6	13	0	0	49	19	17
2017	Information management	32	31	15	10	7	5	1	66	18	133
2017	Information technology	25	36	17	11	6	5	0	64	18	209
2017	Internal audit	42	46	12	0	0	0	0	88	0	17
2017	Evaluation	31	24	24	9	6	7	0	59	16	33
2017	Data sciences	38	36	13	5	2	6	0	79	8	51
2017	Policy	28	42	14	10	4	1	1	71	15	312
2017	Project management	23	37	19	12	6	3	0	62	19	231
2017	Other services to the public	29	34	16	9	8	4	0	66	17	286
2017	None of the above	33	28	16	11	7	4	1	64	19	533
2014	Client contact centre	27	30	18	12	9	5	0	60	22	339
2014	Health care practitioners	44	37	15	4	0	0	0	81	4	20
2014	Federal regulators	32	34	16	5	5	8	0	71	11	39
2014	Compliance, inspection and enforcement	23	33	25	9	5	3	1	59	15	97
2014	Communications or public affairs	27	39	14	9	7	4	0	70	16	125
2014	Access to information and privacy	37	29	18	10	3	4	0	69	13	80
2014	Security	32	31	11	17	6	3	0	65	24	82
2014	Science and technology	10	19	47	5	19	0	0	30	24	20
2014	Legal services	27	18	20	5	14	16	0	54	22	21
2014	Administration and operations	31	33	16	9	6	4	0	68	16	1611
2014	Human resources	26	30	23	9	7	6	0	59	16	199
2014	Financial management	29	43	17	4	3	3	0	75	8	193
2014	Procurement	8	36	25	6	16	8	0	48	24	21
2014	Materiel management	37	17	22	16	8	0	0	54	24	13
2014	Information management	36	29	15	11	5	4	1	67	17	161
2014	Information technology	23	35	20	13	6	2	0	59	20	256
2014	Internal audit	25	37	26	6	6	0	0	62	13	16
2014	Evaluation	24	32	24	9	3	9	0	61	13	60
2014	Other services to the public	34	31	19	9	4	3	1	67	13	559
2014	None of the above	31	32	16	10	5	5	1	67	16	823

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	23	25	26	9	8	9	1	53	19	454
2019	Health care practitioners	25	44	15	4	8	4	0	72	12	25
2019	Federal regulators	24	30	28	7	0	7	4	60	8	28
2019	Compliance, inspection and enforcement	21	26	24	14	10	5	0	50	25	93
2019	Communications or public affairs	22	49	18	8	2	2	0	72	10	119
2019	Access to information and privacy	41	28	15	9	2	5	0	73	12	123
2019	Security	24	38	23	8	5	1	0	63	14	73
2019	Science and technology	40	13	24	12	12	0	0	53	23	16
2019	Legal services	18	30	28	14	0	10	0	53	16	29
2019	Administration and operations	26	30	19	13	6	6	0	59	20	1761
2019	Human resources	22	32	21	16	5	4	0	56	22	257
2019	Financial management	28	41	14	11	4	2	0	71	15	178
2019	Procurement	27	18	18	4	15	17	0	54	24	20
2019	Materiel management	43	29	21	0	0	6	0	77	0	18
2019	Information management	23	37	21	6	6	7	0	64	13	137
2019	Information technology	20	29	23	13	7	8	0	53	22	269
2019	Internal audit	50	38	8	4	0	0	0	88	4	26
2019	Evaluation	18	29	22	14	13	4	0	49	28	51
2019	Data sciences	23	29	20	12	9	7	0	57	22	80
2019	Policy	19	40	19	15	4	3	0	61	20	417
2019	Project management	25	33	17	12	9	4	0	60	22	298
2019	Other services to the public	29	25	19	10	7	9	1	61	19	304
2019	None of the above	28	27	19	11	8	7	1	59	21	507
2018	Client contact centre	18	24	21	13	9	13	3	50	26	343
2018	Health care practitioners	14	56	29	0	0	0	0	71	0	14
2018	Federal regulators	28	31	29	6	6	0	0	59	11	18
2018	Compliance, inspection and enforcement	18	24	26	17	12	3	0	43	30	83
2018	Communications or public affairs	25	37	14	12	2	10	0	69	15	101
2018	Access to information and privacy	30	34	16	7	7	6	0	68	15	88
2018	Security	34	25	19	8	7	7	0	63	17	84
2018	Legal services	18	32	26	14	0	11	0	55	16	28
2018	Administration and operations	21	33	20	13	8	5	0	57	22	1410
2018	Human resources	24	34	17	11	5	9	0	64	18	243
2018	Financial management	25	42	16	8	4	5	0	71	13	180
2018	Procurement	9	18	22	33	9	10	0	29	46	22
2018	Materiel management	30	23	36	10	0	0	0	54	10	13
2018	Information management	28	27	17	13	5	10	0	61	20	118
2018	Information technology	19	26	24	14	8	9	0	50	24	171
2018	Internal audit	19	43	25	0	0	13	0	72	0	15
2018	Evaluation	20	25	25	20	4	5	0	48	26	27
2018	Data sciences	25	29	25	8	10	3	0	56	18	59
2018	Policy	18	39	17	20	5	2	0	58	25	345
2018	Project management	21	32	16	16	10	4	0	56	27	189
2018	Other services to the public	26	25	15	16	9	7	0	56	28	213
2018	None of the above	23	22	20	17	12	7	0	48	31	371
2017	Client contact centre	16	24	28	13	13	7	0	42	28	353
2017	Health care practitioners	18	46	6	12	0	18	0	78	15	17
2017	Federal regulators	40	20	20	0	20	0	0	60	20	15
2017	Compliance, inspection and enforcement	23	22	20	16	12	7	0	48	30	84
2017	Communications or public affairs	19	47	9	13	5	5	1	71	20	97
2017	Access to information and privacy	35	30	12	14	5	5	0	68	19	64
2017	Security	33	22	25	13	4	3	0	57	18	74
2017	Legal services	23	26	14	9	12	14	0	58	26	18
2017	Administration and operations	21	35	20	13	7	5	0	59	20	1582
2017	Human resources	21	36	21	10	3	8	0	62	15	207
2017	Financial management	35	34	18	7	2	5	0	72	9	178
2017	Procurement	26	35	18	16	0	5	0	64	17	23
2017	Materiel management	33	15	32	6	13	0	0	49	19	17
2017	Information management	20	34	14	10	8	13	1	63	21	132
2017	Information technology	18	31	27	12	5	7	0	52	19	208
2017	Internal audit	36	40	0	12	0	12	0	86	14	17
2017	Evaluation	31	27	15	18	3	7	0	62	22	33
2017	Data sciences	33	38	11	9	4	6	0	75	13	51
2017	Policy	19	41	19	14	5	2	1	61	20	312
2017	Project management	18	34	18	16	9	4	0	55	26	232
2017	Other services to the public	24	31	17	14	7	7	0	59	23	286
2017	None of the above	27	28	17	12	9	7	0	59	22	533
2014	Client contact centre	21	26	21	13	9	9	0	51	25	339
2014	Health care practitioners	25	34	25	12	4	0	0	59	16	20
2014	Federal regulators	22	41	8	18	5	5	0	67	24	39
2014	Compliance, inspection and enforcement	16	30	23	14	9	7	1	50	25	97
2014	Communications or public affairs	16	36	18	15	8	6	1	56	25	125
2014	Access to information and privacy	24	38	18	11	3	7	0	66	14	80
2014	Security	24	34	16	12	10	4	0	60	23	82
2014	Science and technology	10	25	41	5	19	0	0	35	24	20
2014	Legal services	17	14	35	13	5	16	0	37	21	21
2014	Administration and operations	22	33	18	13	7	7	1	59	22	1609
2014	Human resources	18	23	24	15	9	10	0	46	28	200
2014	Financial management	21	38	22	11	4	4	0	62	15	193
2014	Procurement	4	34	21	16	16	8	0	42	35	21
2014	Materiel management	29	25	14	23	8	0	0	54	32	13
2014	Information management	16	32	17	17	7	10	1	54	26	161
2014	Information technology	18	31	21	14	8	7	0	53	24	256
2014	Internal audit	20	29	19	19	6	6	0	53	27	16
2014	Evaluation	18	31	20	10	3	16	2	59	17	60
2014	Other services to the public	23	31	21	13	4	6	1	58	19	559
2014	None of the above	22	30	18	14	7	7	1	57	23	823

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	23	32	18	11	9	6	0	60	22	455
2019	Health care practitioners	29	36	19	8	4	4	0	68	13	25
2019	Federal regulators	35	33	22	7	0	3	0	70	7	28
2019	Compliance, inspection and enforcement	20	26	23	11	16	4	0	48	28	94
2019	Communications or public affairs	19	54	13	10	3	1	0	73	14	119
2019	Access to information and privacy	36	27	10	19	4	3	0	66	24	122
2019	Security	23	31	14	24	8	0	0	54	32	74
2019	Science and technology	39	7	24	12	18	0	0	46	30	16
2019	Legal services	14	42	20	14	4	6	0	60	19	29
2019	Administration and operations	23	32	17	16	9	3	0	57	25	1764
2019	Human resources	20	33	18	19	11	1	0	53	29	257
2019	Financial management	23	44	18	11	3	1	0	68	14	179
2019	Procurement	24	37	9	15	9	6	0	64	26	20
2019	Materiel management	35	27	21	5	0	12	0	71	6	19
2019	Information management	24	37	19	9	7	4	0	64	17	138
2019	Information technology	21	28	21	14	13	3	0	51	28	268
2019	Internal audit	52	31	8	8	0	0	0	83	8	25
2019	Evaluation	20	16	27	17	17	2	0	37	35	51
2019	Data sciences	20	34	14	18	7	6	0	57	27	80
2019	Policy	14	38	16	21	7	2	0	54	29	418
2019	Project management	22	32	17	15	12	2	0	56	27	300
2019	Other services to the public	31	24	17	11	11	5	1	58	24	305
2019	None of the above	28	28	16	15	9	4	1	58	25	509
2018	Client contact centre	19	30	18	13	12	6	2	53	27	345
2018	Health care practitioners	14	20	36	29	0	0	0	34	29	14
2018	Federal regulators	23	38	33	0	6	0	0	62	6	18
2018	Compliance, inspection and enforcement	13	39	19	20	10	0	0	52	29	84
2018	Communications or public affairs	26	31	17	18	5	4	0	59	24	102
2018	Access to information and privacy	29	36	15	7	8	4	0	69	16	88
2018	Security	26	37	13	15	4	5	0	66	20	82
2018	Legal services	14	18	29	31	8	0	0	32	39	28
2018	Administration and operations	21	33	18	16	10	2	0	55	27	1407
2018	Human resources	23	29	18	19	6	5	0	55	25	246
2018	Financial management	25	41	19	10	2	3	0	68	13	180
2018	Procurement	6	26	31	20	13	4	0	33	34	22
2018	Materiel management	39	30	17	14	0	0	0	70	14	13
2018	Information management	27	32	14	12	10	5	0	62	24	118
2018	Information technology	19	28	20	16	12	4	0	50	29	172
2018	Internal audit	39	49	13	0	0	0	0	87	0	15
2018	Evaluation	26	23	15	29	7	0	0	49	36	27
2018	Data sciences	20	33	15	16	15	0	0	54	31	59
2018	Policy	15	36	16	22	9	1	0	52	32	345
2018	Project management	18	35	18	14	13	1	0	54	28	192
2018	Other services to the public	25	28	14	17	11	5	0	55	30	213
2018	None of the above	24	26	14	15	18	3	0	51	34	371
2017	Client contact centre	16	26	19	20	14	5	0	44	35	354
2017	Health care practitioners	24	45	0	24	0	7	0	74	26	17
2017	Federal regulators	33	0	28	32	7	0	0	33	39	15
2017	Compliance, inspection and enforcement	27	20	17	16	14	6	0	50	32	84
2017	Communications or public affairs	17	37	17	16	6	5	1	58	24	96
2017	Access to information and privacy	35	30	17	9	6	3	0	67	16	64
2017	Security	30	29	20	11	7	4	0	61	18	74
2017	Legal services	31	19	9	5	31	5	0	52	38	18
2017	Administration and operations	21	34	18	15	9	3	0	56	25	1583
2017	Human resources	21	37	19	13	4	4	1	61	19	207
2017	Financial management	27	43	17	7	2	3	0	72	10	181
2017	Procurement	26	58	4	8	4	0	0	84	12	23
2017	Materiel management	35	22	24	13	6	0	0	57	19	17
2017	Information management	26	34	12	10	9	9	1	66	21	133
2017	Information technology	20	30	20	15	9	7	0	53	25	209
2017	Internal audit	30	40	6	6	0	18	0	85	7	17
2017	Evaluation	28	33	15	11	9	3	0	63	21	33
2017	Data sciences	33	24	19	18	4	4	0	59	22	51
2017	Policy	15	45	14	17	7	1	1	61	25	312
2017	Project management	18	37	19	14	10	2	0	56	24	232
2017	Other services to the public	22	33	14	17	9	4	0	58	27	286
2017	None of the above	26	29	18	11	12	4	0	57	24	531
2014	Client contact centre	23	29	18	14	12	4	0	54	27	339
2014	Health care practitioners	35	36	11	12	6	0	0	71	18	19
2014	Federal regulators	22	35	19	10	8	5	0	61	19	39
2014	Compliance, inspection and enforcement	19	27	21	17	12	3	1	49	29	97
2014	Communications or public affairs	22	42	11	13	10	2	0	65	23	125
2014	Access to information and privacy	26	39	17	12	4	2	0	67	16	80
2014	Security	15	36	18	11	15	4	0	54	27	82
2014	Science and technology	15	19	21	31	13	0	0	35	44	20
2014	Legal services	12	20	20	19	14	16	0	37	39	21
2014	Administration and operations	20	35	17	15	9	3	0	57	25	1609
2014	Human resources	19	25	25	17	10	3	0	46	28	200
2014	Financial management	18	48	20	10	2	2	0	67	12	192
2014	Procurement	4	34	18	17	22	4	0	40	41	21
2014	Materiel management	23	23	31	15	8	0	0	45	24	13
2014	Information management	21	33	18	12	9	6	1	58	23	161
2014	Information technology	16	33	19	18	11	3	0	51	30	255
2014	Internal audit	31	18	25	19	6	0	0	49	25	16
2014	Evaluation	20	27	23	7	10	12	2	54	20	60
2014	Other services to the public	24	32	18	16	7	2	1	57	24	558
2014	None of the above	23	31	19	14	8	4	1	57	23	821

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	62	19	7	3	1	8	1	88	4	455
2019	Health care practitioners	53	32	7	4	0	4	0	88	4	25
2019	Federal regulators	40	15	28	3	4	10	0	61	8	28
2019	Compliance, inspection and enforcement	46	30	10	6	1	6	0	81	8	95
2019	Communications or public affairs	45	23	19	7	2	3	1	70	9	119
2019	Access to information and privacy	53	20	12	4	2	8	0	80	7	124
2019	Security	58	21	16	3	2	1	0	79	4	74
2019	Science and technology	46	5	25	0	17	7	0	55	18	16
2019	Legal services	42	23	27	4	4	0	0	65	7	29
2019	Administration and operations	45	20	13	6	4	11	2	74	11	1762
2019	Human resources	51	27	13	4	3	2	0	80	7	256
2019	Financial management	52	31	11	2	2	1	1	84	4	179
2019	Procurement	47	24	22	6	0	0	0	71	6	20
2019	Materiel management	52	21	6	9	0	12	0	83	10	19
2019	Information management	52	16	14	3	1	12	2	79	5	138
2019	Information technology	52	24	10	5	3	7	1	82	8	269
2019	Internal audit	61	27	4	4	0	4	0	91	4	26
2019	Evaluation	37	25	14	7	4	14	0	72	13	52
2019	Data sciences	47	31	8	3	3	8	0	84	7	81
2019	Policy	31	30	22	7	3	7	0	66	11	419
2019	Project management	40	22	18	5	6	7	1	69	12	300
2019	Other services to the public	49	19	11	4	3	12	3	79	8	306
2019	None of the above	39	20	13	5	5	14	5	72	12	510

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	28	45	16	6	3	1	0	75	9	456
2019	Health care practitioners	37	47	12	4	0	0	0	84	4	25
2019	Federal regulators	36	43	21	0	0	0	0	79	0	28
2019	Compliance, inspection and enforcement	30	39	16	10	5	1	0	69	15	95
2019	Communications or public affairs	37	47	11	3	1	0	0	84	4	120
2019	Access to information and privacy	41	42	7	6	2	2	0	86	7	124
2019	Security	27	41	25	5	3	0	0	67	8	74
2019	Science and technology	33	26	13	16	13	0	0	58	29	16
2019	Legal services	23	55	18	4	0	0	0	78	4	29
2019	Administration and operations	32	45	14	6	2	1	0	78	9	1757
2019	Human resources	28	51	13	7	1	0	0	79	8	256
2019	Financial management	31	53	10	5	0	2	0	85	5	178
2019	Procurement	22	54	15	0	4	4	0	79	5	20
2019	Materiel management	32	53	15	0	0	0	0	85	0	19
2019	Information management	35	43	15	6	1	2	0	79	7	138
2019	Information technology	30	43	13	12	1	0	0	74	13	263
2019	Internal audit	49	42	9	0	0	0	0	91	0	26
2019	Evaluation	27	43	17	9	4	0	0	70	13	52
2019	Data sciences	33	46	13	8	0	0	0	79	8	80
2019	Policy	33	44	12	9	2	1	0	77	11	419
2019	Project management	31	42	14	8	3	1	0	74	12	301
2019	Other services to the public	37	36	16	6	4	1	0	74	10	305
2019	None of the above	34	37	17	7	3	1	0	72	10	512
2018	Client contact centre	24	46	18	6	4	2	1	72	10	344
2018	Health care practitioners	14	65	21	0	0	0	0	79	0	14
2018	Federal regulators	37	46	5	12	0	0	0	83	12	17
2018	Compliance, inspection and enforcement	26	44	20	7	2	0	0	71	9	81
2018	Communications or public affairs	34	42	13	8	2	2	0	77	10	102
2018	Access to information and privacy	43	36	13	3	1	3	0	82	5	87
2018	Security	28	43	18	4	6	1	0	71	10	84
2018	Legal services	26	54	16	4	0	0	0	80	4	27
2018	Administration and operations	28	47	15	7	3	1	0	75	10	1413
2018	Human resources	31	45	13	6	1	3	0	78	8	245
2018	Financial management	33	44	15	5	2	1	0	78	7	181
2018	Procurement	25	37	20	9	4	4	0	64	14	22
2018	Materiel management	37	32	7	14	0	10	0	77	15	13
2018	Information management	32	43	14	5	3	3	0	77	8	118
2018	Information technology	26	41	18	9	5	1	0	68	14	172
2018	Internal audit	39	54	6	0	0	0	0	94	0	15
2018	Evaluation	32	43	9	7	4	5	0	79	11	27
2018	Data sciences	43	30	11	12	3	0	0	74	15	59
2018	Policy	31	47	13	7	2	1	0	78	9	344
2018	Project management	25	48	19	5	2	1	0	74	7	190
2018	Other services to the public	32	44	13	8	2	1	0	77	10	215
2018	None of the above	29	36	16	10	8	1	0	65	18	375
2017	Client contact centre	24	40	20	9	7	0	0	65	16	353
2017	Health care practitioners	42	40	6	13	0	0	0	82	13	17
2017	Federal regulators	47	20	13	20	0	0	0	67	20	15
2017	Compliance, inspection and enforcement	31	35	10	15	8	1	0	67	23	82
2017	Communications or public affairs	25	43	16	10	3	2	0	70	13	97
2017	Access to information and privacy	53	28	14	3	2	0	0	81	5	64
2017	Security	31	45	9	12	1	0	1	77	13	74
2017	Legal services	31	28	31	5	5	0	0	60	10	18
2017	Administration and operations	32	42	14	7	3	1	0	75	11	1583
2017	Human resources	31	46	11	8	1	2	0	79	9	207
2017	Financial management	38	41	15	5	0	1	0	80	5	181
2017	Procurement	42	34	16	9	0	0	0	75	9	23
2017	Materiel management	28	41	13	11	6	0	0	69	18	17
2017	Information management	30	42	12	10	2	4	1	75	13	132
2017	Information technology	24	41	21	9	4	1	0	66	13	208
2017	Internal audit	54	33	0	0	12	0	0	88	12	17
2017	Evaluation	27	45	21	0	3	3	0	75	3	33
2017	Data sciences	40	40	15	5	0	0	0	80	5	51
2017	Policy	33	47	9	7	2	1	0	81	10	311
2017	Project management	25	49	18	5	3	0	0	74	8	232
2017	Other services to the public	34	40	13	8	3	1	0	75	12	287
2017	None of the above	33	38	13	9	5	1	1	72	15	531
2014	Client contact centre	29	38	17	10	5	1	0	67	16	339
2014	Health care practitioners	43	36	11	10	0	0	0	79	10	20
2014	Federal regulators	40	36	13	5	5	0	0	76	11	39
2014	Compliance, inspection and enforcement	25	54	9	8	2	1	1	81	10	97
2014	Communications or public affairs	36	41	13	8	3	0	0	76	11	125
2014	Access to information and privacy	32	38	21	5	3	0	1	71	7	80
2014	Security	28	35	20	11	5	0	1	64	16	82
2014	Science and technology	25	25	40	10	0	0	0	51	10	20
2014	Legal services	27	28	31	5	4	6	0	59	9	21
2014	Administration and operations	30	46	14	6	3	1	0	77	10	1611
2014	Human resources	24	42	16	10	4	3	0	69	15	200
2014	Financial management	23	50	17	6	2	2	0	75	8	193
2014	Procurement	18	43	4	10	12	13	0	70	25	21
2014	Materiel management	31	29	16	16	0	8	0	65	17	13
2014	Information management	29	43	15	9	2	3	0	74	11	161
2014	Information technology	24	39	20	10	6	2	0	64	16	256
2014	Internal audit	37	38	13	13	0	0	0	75	13	16
2014	Evaluation	38	34	17	8	2	2	0	73	10	60
2014	Other services to the public	33	39	16	8	3	1	0	73	11	558
2014	None of the above	35	36	15	8	3	2	0	74	11	824

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	22	35	21	11	7	3	0	60	19	455
2019	Health care practitioners	37	35	15	9	4	0	0	72	13	25
2019	Federal regulators	25	39	22	7	4	0	3	66	11	28
2019	Compliance, inspection and enforcement	19	33	17	19	9	2	0	53	29	94
2019	Communications or public affairs	19	39	23	13	2	2	0	60	16	120
2019	Access to information and privacy	32	34	15	12	5	1	0	67	18	118
2019	Security	20	38	21	16	4	1	0	59	21	74
2019	Science and technology	33	20	18	5	23	0	0	53	29	16
2019	Legal services	21	41	15	24	0	0	0	62	24	29
2019	Administration and operations	21	38	19	16	6	2	0	59	22	1754
2019	Human resources	14	43	21	16	6	0	0	57	22	255
2019	Financial management	26	42	20	9	2	1	0	68	11	179
2019	Procurement	22	19	24	13	4	17	0	49	22	20
2019	Materiel management	27	57	11	5	0	0	0	84	5	18
2019	Information management	22	39	17	12	4	7	0	66	16	138
2019	Information technology	17	29	25	18	9	3	0	47	27	269
2019	Internal audit	45	23	15	13	0	4	0	71	13	26
2019	Evaluation	14	30	24	13	15	4	0	46	29	52
2019	Data sciences	17	35	22	17	5	3	1	54	23	81
2019	Policy	14	38	22	18	5	4	0	53	24	413
2019	Project management	18	35	19	15	9	3	0	55	25	299
2019	Other services to the public	25	36	16	13	8	2	0	62	22	305
2019	None of the above	25	33	19	15	7	1	0	58	22	506

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	33	35	12	12	6	2	0	70	18	454
2019	Health care practitioners	45	39	4	8	0	4	0	88	8	25
2019	Federal regulators	41	33	22	0	4	0	0	74	4	28
2019	Compliance, inspection and enforcement	37	34	16	7	3	3	0	73	11	95
2019	Communications or public affairs	42	37	7	12	1	2	0	81	13	120
2019	Access to information and privacy	42	33	11	6	3	3	2	79	10	124
2019	Security	35	34	19	4	6	0	1	71	10	73
2019	Science and technology	39	35	20	0	6	0	0	74	6	16
2019	Legal services	29	42	18	7	0	4	0	74	7	29
2019	Administration and operations	39	36	11	7	4	2	1	77	12	1756
2019	Human resources	42	35	13	6	2	1	1	79	8	257
2019	Financial management	36	38	13	5	4	2	2	77	10	178
2019	Procurement	31	33	9	17	4	0	5	68	23	20
2019	Materiel management	45	45	10	0	0	0	0	90	0	18
2019	Information management	38	30	12	8	7	4	1	72	15	138
2019	Information technology	33	35	17	8	4	1	1	70	12	269
2019	Internal audit	49	35	12	4	0	0	0	84	4	26
2019	Evaluation	26	38	14	13	5	3	0	67	19	52
2019	Data sciences	28	38	14	8	5	2	5	71	14	81
2019	Policy	34	41	10	9	2	3	1	79	11	418
2019	Project management	33	38	11	11	5	2	0	72	16	299
2019	Other services to the public	40	34	11	8	4	2	1	77	12	306
2019	None of the above	41	29	14	7	5	2	2	73	13	511
2018	Client contact centre	31	40	12	7	7	3	1	73	14	346
2018	Health care practitioners	38	40	7	0	0	7	8	92	0	14
2018	Federal regulators	38	38	19	6	0	0	0	75	6	17
2018	Compliance, inspection and enforcement	31	41	17	9	1	0	1	72	10	83
2018	Communications or public affairs	41	36	11	5	4	2	1	80	9	102
2018	Access to information and privacy	48	37	8	2	2	1	1	88	4	87
2018	Security	40	34	13	6	5	2	0	75	12	84
2018	Legal services	24	29	25	10	7	4	0	55	18	28
2018	Administration and operations	39	39	10	6	4	1	1	80	10	1422
2018	Human resources	43	35	11	7	3	1	1	79	10	244
2018	Financial management	35	41	15	5	3	1	1	77	8	179
2018	Procurement	34	32	22	12	0	0	0	66	12	22
2018	Materiel management	17	34	21	10	9	10	0	56	21	13
2018	Information management	31	47	9	5	4	3	1	81	10	118
2018	Information technology	32	38	14	9	4	2	0	73	13	172
2018	Internal audit	46	48	6	0	0	0	0	94	0	15
2018	Evaluation	22	37	10	14	7	9	0	65	24	27
2018	Data sciences	46	26	8	5	7	3	5	78	13	58
2018	Policy	41	35	9	8	3	3	1	79	11	346
2018	Project management	34	40	12	7	4	2	1	76	12	189
2018	Other services to the public	46	34	7	5	3	3	1	83	9	216
2018	None of the above	40	28	11	7	8	2	2	72	16	373
2017	Client contact centre	31	36	14	11	6	2	0	68	17	352
2017	Health care practitioners	42	58	0	0	0	0	0	100	0	17
2017	Federal regulators	54	20	26	0	0	0	0	74	0	15
2017	Compliance, inspection and enforcement	50	27	9	5	9	0	0	77	13	83
2017	Communications or public affairs	37	39	13	3	4	3	1	79	7	96
2017	Access to information and privacy	50	33	9	3	2	2	2	86	5	64
2017	Security	43	37	9	8	3	0	0	80	11	73
2017	Legal services	36	45	14	5	0	0	0	81	5	18
2017	Administration and operations	44	35	9	6	4	1	0	81	10	1582
2017	Human resources	52	33	8	2	1	2	2	88	4	207
2017	Financial management	38	39	7	8	2	4	2	82	11	180
2017	Procurement	54	33	0	9	4	0	0	87	13	23
2017	Materiel management	33	49	6	11	0	0	0	82	11	17
2017	Information management	34	39	10	7	3	6	1	78	11	133
2017	Information technology	35	38	9	8	6	3	1	77	14	207
2017	Internal audit	71	11	12	0	0	6	0	87	0	17
2017	Evaluation	34	42	9	3	9	3	0	78	13	33
2017	Data sciences	33	36	11	9	5	2	4	73	15	51
2017	Policy	43	36	11	5	1	3	1	82	7	310
2017	Project management	38	37	10	9	2	3	0	78	12	232
2017	Other services to the public	47	36	8	5	2	0	1	85	7	284
2017	None of the above	42	33	11	5	5	2	1	78	11	532
2014	Client contact centre	39	34	12	9	4	2	1	75	13	339
2014	Health care practitioners	50	35	10	0	0	4	0	89	0	20
2014	Federal regulators	38	44	8	6	3	3	0	84	8	39
2014	Compliance, inspection and enforcement	43	45	6	3	1	2	1	90	4	97
2014	Communications or public affairs	41	36	6	9	6	2	1	79	16	123
2014	Access to information and privacy	41	37	12	4	1	3	3	82	5	80
2014	Security	39	35	7	10	5	3	0	76	16	81
2014	Science and technology	30	25	21	0	8	15	0	66	10	20
2014	Legal services	32	39	5	10	9	6	0	75	20	21
2014	Administration and operations	44	38	7	6	2	2	1	84	9	1609
2014	Human resources	42	39	8	5	2	3	0	84	7	200
2014	Financial management	36	41	12	6	1	2	2	80	8	193
2014	Procurement	51	24	15	6	4	0	0	76	10	21
2014	Materiel management	23	45	8	15	0	8	0	74	16	13
2014	Information management	36	44	6	6	4	3	1	84	11	161
2014	Information technology	36	35	12	8	5	3	1	74	13	256
2014	Internal audit	50	31	6	6	0	6	0	86	7	16
2014	Evaluation	43	34	8	3	3	5	3	84	7	60
2014	Other services to the public	46	37	9	4	2	1	1	84	7	560
2014	None of the above	44	34	10	6	3	2	1	81	9	826

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	35	35	18	6	4	2	0	72	10	454
2019	Health care practitioners	56	32	8	4	0	0	0	88	4	25
2019	Federal regulators	36	41	23	0	0	0	0	77	0	27
2019	Compliance, inspection and enforcement	37	37	16	7	2	1	0	74	10	95
2019	Communications or public affairs	44	33	22	0	0	1	0	78	0	119
2019	Access to information and privacy	39	35	17	7	0	2	0	75	8	123
2019	Security	32	33	22	10	3	0	0	66	12	74
2019	Science and technology	46	30	17	0	6	0	0	76	6	16
2019	Legal services	32	50	14	0	0	4	0	85	0	29
2019	Administration and operations	38	35	16	6	4	1	0	74	10	1755
2019	Human resources	36	37	20	4	1	1	0	74	6	253
2019	Financial management	31	45	14	4	3	2	0	79	7	178
2019	Procurement	36	24	35	0	5	0	0	60	5	19
2019	Materiel management	41	41	12	0	0	6	0	87	0	19
2019	Information management	38	33	19	6	4	1	0	72	9	136
2019	Information technology	34	38	16	6	3	2	0	74	9	267
2019	Internal audit	53	34	8	4	0	0	0	87	4	26
2019	Evaluation	29	46	17	6	2	0	0	75	8	52
2019	Data sciences	33	41	17	6	1	2	0	75	7	81
2019	Policy	31	38	21	7	2	2	0	70	9	415
2019	Project management	31	35	20	7	4	2	0	68	11	299
2019	Other services to the public	42	33	15	5	4	1	0	76	8	304
2019	None of the above	39	31	19	5	4	1	1	72	9	511
2018	Client contact centre	33	35	17	6	5	4	0	71	11	343
2018	Health care practitioners	38	47	15	0	0	0	0	85	0	14
2018	Federal regulators	40	34	14	13	0	0	0	74	13	16
2018	Compliance, inspection and enforcement	30	38	22	9	1	1	0	68	10	82
2018	Communications or public affairs	39	38	14	4	2	3	0	80	6	102
2018	Access to information and privacy	46	36	10	4	2	1	0	83	6	87
2018	Security	35	42	13	3	7	1	0	78	9	84
2018	Legal services	11	45	29	8	0	7	0	60	8	27
2018	Administration and operations	37	36	17	6	3	1	0	74	10	1419
2018	Human resources	40	40	13	4	3	0	0	80	6	243
2018	Financial management	36	40	18	3	1	2	0	77	5	180
2018	Procurement	28	37	27	4	4	0	0	65	9	22
2018	Materiel management	23	53	14	0	0	10	0	85	0	13
2018	Information management	34	37	17	7	3	2	0	73	10	118
2018	Information technology	29	39	19	8	4	1	0	69	12	172
2018	Internal audit	41	39	14	0	0	7	0	85	0	14
2018	Evaluation	25	29	16	21	4	5	0	57	26	27
2018	Data sciences	36	41	10	7	6	0	0	77	13	58
2018	Policy	35	35	20	6	2	2	0	72	8	343
2018	Project management	30	40	20	6	2	1	0	71	9	188
2018	Other services to the public	42	35	14	5	4	1	0	77	9	215
2018	None of the above	36	31	20	7	6	1	0	68	12	372

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	21	24	20	10	11	11	2	52	25	456
2019	Health care practitioners	29	39	13	7	4	7	0	74	13	25
2019	Federal regulators	22	29	27	11	0	13	0	58	12	28
2019	Compliance, inspection and enforcement	20	16	25	15	11	13	0	42	29	94
2019	Communications or public affairs	30	22	20	13	6	8	2	57	20	119
2019	Access to information and privacy	31	20	18	15	6	8	3	57	24	124
2019	Security	21	20	26	22	5	5	0	44	29	74
2019	Science and technology	26	19	25	11	12	0	7	49	24	16
2019	Legal services	15	17	31	14	4	20	0	39	22	29
2019	Administration and operations	24	23	19	14	10	8	2	52	27	1757
2019	Human resources	26	27	23	8	4	7	4	60	14	257
2019	Financial management	20	26	21	14	5	8	6	54	22	178
2019	Procurement	27	24	13	15	4	15	0	61	23	20
2019	Materiel management	26	23	12	6	0	28	6	74	9	19
2019	Information management	26	19	19	12	9	12	3	52	25	137
2019	Information technology	25	25	18	8	11	11	2	57	23	269
2019	Internal audit	42	8	15	12	4	11	9	62	19	26
2019	Evaluation	14	23	18	17	15	12	0	43	37	51
2019	Data sciences	20	21	17	10	11	13	7	51	27	81
2019	Policy	18	22	19	16	8	13	3	47	29	417
2019	Project management	19	23	20	13	13	10	2	48	29	297
2019	Other services to the public	27	21	19	11	11	8	2	54	24	302
2019	None of the above	26	19	19	12	9	12	3	53	25	507
2018	Client contact centre	20	23	20	10	12	11	2	51	26	340
2018	Health care practitioners	7	19	45	7	7	8	7	31	17	14
2018	Federal regulators	26	26	30	12	6	0	0	52	18	17
2018	Compliance, inspection and enforcement	13	24	20	17	13	8	4	43	35	83
2018	Communications or public affairs	26	20	19	12	8	8	6	54	23	102
2018	Access to information and privacy	30	31	21	7	3	8	0	67	11	87
2018	Security	23	29	23	5	14	6	0	56	20	84
2018	Legal services	14	23	19	13	20	10	0	41	37	28
2018	Administration and operations	20	24	20	14	13	7	2	48	30	1421
2018	Human resources	26	28	17	9	6	11	2	62	18	245
2018	Financial management	23	32	19	6	7	11	2	63	15	180
2018	Procurement	9	28	29	15	4	10	4	43	23	22
2018	Materiel management	23	23	23	7	0	23	0	60	9	13
2018	Information management	24	22	22	12	9	8	2	51	24	117
2018	Information technology	13	25	23	16	9	11	2	44	29	170
2018	Internal audit	36	18	6	6	0	13	20	81	10	15
2018	Evaluation	11	15	15	15	22	22	0	34	47	26
2018	Data sciences	32	16	23	7	10	6	6	55	19	59
2018	Policy	18	18	21	15	8	17	2	45	29	345
2018	Project management	11	28	16	14	16	11	4	45	35	190
2018	Other services to the public	26	22	13	12	15	11	1	55	30	214
2018	None of the above	22	23	17	12	15	9	2	50	30	372
2017	Client contact centre	16	24	15	16	15	11	3	46	36	354
2017	Health care practitioners	0	28	30	23	0	12	7	35	29	17
2017	Federal regulators	20	14	27	27	7	0	6	36	35	15
2017	Compliance, inspection and enforcement	22	23	8	24	16	7	0	49	43	82
2017	Communications or public affairs	16	25	18	16	13	6	5	47	33	97
2017	Access to information and privacy	33	23	16	5	9	8	6	66	16	64
2017	Security	29	27	11	13	9	12	0	63	25	74
2017	Legal services	19	19	22	9	14	12	5	45	28	18
2017	Administration and operations	19	25	16	15	14	9	2	50	32	1585
2017	Human resources	23	29	15	10	5	11	7	63	19	208
2017	Financial management	21	23	18	10	12	11	5	53	26	179
2017	Procurement	8	44	25	5	4	10	4	60	11	23
2017	Materiel management	28	39	5	17	6	0	5	70	24	17
2017	Information management	19	22	18	13	10	14	4	50	28	133
2017	Information technology	19	23	17	15	12	12	2	49	31	208
2017	Internal audit	47	6	29	6	12	0	0	53	18	17
2017	Evaluation	16	28	18	12	12	11	3	50	28	33
2017	Data sciences	13	22	18	15	12	7	12	44	34	51
2017	Policy	19	20	17	11	11	18	4	50	28	311
2017	Project management	16	22	17	17	16	9	4	44	37	229
2017	Other services to the public	21	26	17	11	13	7	5	53	28	287
2017	None of the above	22	23	19	12	13	8	3	51	28	533
2014	Client contact centre	22	21	14	18	13	10	3	49	35	338
2014	Health care practitioners	25	33	25	4	0	9	4	66	5	20
2014	Federal regulators	10	24	18	15	16	12	5	41	37	39
2014	Compliance, inspection and enforcement	22	23	15	12	15	12	1	51	31	97
2014	Communications or public affairs	19	23	19	17	12	6	5	46	33	124
2014	Access to information and privacy	20	32	21	13	10	3	1	54	24	80
2014	Security	19	16	21	11	20	9	3	41	35	81
2014	Science and technology	15	15	20	20	24	5	0	32	47	20
2014	Legal services	12	13	10	10	29	27	0	34	53	21
2014	Administration and operations	20	23	17	15	13	9	2	48	32	1610
2014	Human resources	19	28	20	10	9	11	3	54	22	200
2014	Financial management	15	28	21	8	9	13	6	54	20	193
2014	Procurement	18	6	19	21	20	17	0	29	49	21
2014	Materiel management	20	17	39	0	16	8	0	40	17	13
2014	Information management	22	23	17	14	10	12	3	52	28	161
2014	Information technology	16	28	17	13	15	8	3	49	32	256
2014	Internal audit	24	18	12	13	26	6	0	46	42	16
2014	Evaluation	18	16	15	18	9	22	2	45	35	60
2014	Other services to the public	20	25	17	15	11	9	2	51	30	559
2014	None of the above	21	19	17	14	14	11	4	46	33	825

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	26	31	21	9	9	3	0	60	18	455
2019	Health care practitioners	32	32	16	11	4	4	0	67	16	25
2019	Federal regulators	28	31	22	11	4	3	0	61	16	28
2019	Compliance, inspection and enforcement	21	34	21	12	10	2	0	56	23	94
2019	Communications or public affairs	35	43	13	3	6	0	0	78	9	119
2019	Access to information and privacy	40	26	15	8	8	2	0	67	17	123
2019	Security	27	38	18	14	1	1	0	66	16	72
2019	Science and technology	39	42	7	6	6	0	0	81	13	16
2019	Legal services	43	27	17	6	6	0	0	70	12	29
2019	Administration and operations	25	34	16	13	10	2	0	61	24	1759
2019	Human resources	24	42	17	11	5	1	0	67	16	256
2019	Financial management	40	38	13	6	3	0	0	78	9	178
2019	Procurement	42	27	15	4	11	0	0	69	15	20
2019	Materiel management	45	26	12	6	6	6	0	75	12	19
2019	Information management	30	37	13	7	10	2	0	69	18	137
2019	Information technology	22	36	17	13	9	3	0	60	23	267
2019	Internal audit	57	23	4	16	0	0	0	80	16	26
2019	Evaluation	20	31	14	22	9	4	0	53	33	52
2019	Data sciences	26	36	12	15	5	5	0	66	21	81
2019	Policy	22	38	18	14	6	1	0	61	21	417
2019	Project management	25	39	16	8	9	1	1	66	18	299
2019	Other services to the public	28	31	21	8	10	2	0	60	19	305
2019	None of the above	29	27	18	11	10	3	1	59	23	507
2018	Client contact centre	24	25	21	14	13	3	0	50	28	346
2018	Health care practitioners	14	56	22	7	0	0	0	71	7	14
2018	Federal regulators	37	20	25	12	6	0	0	57	18	17
2018	Compliance, inspection and enforcement	20	28	15	22	12	3	0	50	35	83
2018	Communications or public affairs	33	39	16	4	7	1	0	72	11	102
2018	Access to information and privacy	34	39	14	4	5	4	0	76	9	87
2018	Security	31	30	22	11	5	2	0	62	16	84
2018	Legal services	23	21	30	11	8	8	0	48	20	27
2018	Administration and operations	22	34	18	14	11	1	0	57	25	1416
2018	Human resources	32	45	10	6	5	3	0	78	11	245
2018	Financial management	39	35	9	10	5	2	1	76	15	181
2018	Procurement	13	51	22	9	4	0	0	64	14	22
2018	Materiel management	33	36	14	7	0	10	0	77	8	13
2018	Information management	29	30	16	15	7	4	0	61	22	118
2018	Information technology	16	34	21	19	7	3	1	52	27	171
2018	Internal audit	26	60	7	6	0	0	0	87	6	15
2018	Evaluation	15	36	27	12	11	0	0	51	23	27
2018	Data sciences	36	35	13	11	5	0	0	71	16	59
2018	Policy	20	41	17	13	8	3	0	62	21	341
2018	Project management	25	33	17	15	10	1	0	58	25	191
2018	Other services to the public	19	33	16	16	12	4	0	54	30	216
2018	None of the above	25	25	21	13	13	3	0	51	27	373
2017	Client contact centre	19	26	20	19	14	2	1	46	34	354
2017	Health care practitioners	17	41	6	12	17	7	0	63	31	17
2017	Federal regulators	26	20	27	14	13	0	0	46	27	15
2017	Compliance, inspection and enforcement	25	29	29	8	9	0	0	54	17	84
2017	Communications or public affairs	35	29	14	8	10	2	1	67	19	97
2017	Access to information and privacy	35	36	14	6	5	3	2	74	11	64
2017	Security	31	39	15	8	4	4	0	72	13	73
2017	Legal services	36	28	5	5	22	5	0	67	28	18
2017	Administration and operations	23	33	18	14	9	3	0	58	24	1584
2017	Human resources	34	34	15	9	5	3	0	70	14	208
2017	Financial management	43	37	11	5	2	1	0	81	8	181
2017	Procurement	40	30	14	10	0	5	0	74	11	23
2017	Materiel management	32	36	7	20	6	0	0	67	26	17
2017	Information management	36	32	15	7	6	3	1	71	14	133
2017	Information technology	26	33	15	14	10	3	0	60	24	205
2017	Internal audit	36	46	6	6	0	0	6	87	7	17
2017	Evaluation	24	27	24	9	9	6	0	55	20	33
2017	Data sciences	35	34	11	7	9	4	0	71	17	51
2017	Policy	23	38	20	12	5	1	0	62	17	311
2017	Project management	24	34	15	14	9	3	0	60	24	232
2017	Other services to the public	24	30	16	13	12	5	1	57	26	288
2017	None of the above	28	30	19	10	9	3	1	60	20	532
2014	Client contact centre	20	29	19	15	15	2	1	50	31	338
2014	Health care practitioners	31	37	13	10	9	0	0	68	19	20
2014	Federal regulators	25	27	11	25	5	5	2	56	32	39
2014	Compliance, inspection and enforcement	11	34	18	18	14	4	0	47	34	97
2014	Communications or public affairs	28	42	11	10	9	1	0	70	19	125
2014	Access to information and privacy	15	39	24	11	4	6	1	58	16	80
2014	Security	31	35	13	11	6	3	0	68	18	82
2014	Science and technology	21	19	36	20	4	0	0	40	24	20
2014	Legal services	13	33	30	0	14	11	0	52	15	21
2014	Administration and operations	21	31	17	15	12	3	0	54	28	1610
2014	Human resources	23	42	18	9	6	3	0	67	15	200
2014	Financial management	34	39	16	6	4	2	0	74	10	193
2014	Procurement	24	27	13	0	28	8	0	56	30	21
2014	Materiel management	31	36	8	8	8	8	0	73	17	13
2014	Information management	24	30	18	14	9	4	1	56	24	161
2014	Information technology	22	34	19	11	13	1	0	57	24	256
2014	Internal audit	44	18	13	13	6	6	0	66	20	16
2014	Evaluation	23	23	21	13	8	12	0	53	23	60
2014	Other services to the public	18	29	20	16	11	4	2	50	29	559
2014	None of the above	24	30	18	15	8	5	1	57	24	825

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	27	30	17	11	11	3	1	59	23	456
2019	Health care practitioners	25	27	4	28	12	4	0	54	41	25
2019	Federal regulators	17	38	14	23	7	0	0	56	30	28
2019	Compliance, inspection and enforcement	24	31	14	17	15	1	0	55	32	95
2019	Communications or public affairs	33	36	11	6	10	2	2	72	17	120
2019	Access to information and privacy	36	24	17	10	9	3	2	63	20	124
2019	Security	21	35	17	15	11	1	0	56	26	73
2019	Science and technology	26	18	12	13	23	0	7	48	39	16
2019	Legal services	29	46	11	6	6	2	0	77	13	29
2019	Administration and operations	25	32	15	13	13	2	1	58	27	1763
2019	Human resources	24	37	17	10	9	1	2	63	19	257
2019	Financial management	32	37	15	8	5	1	2	71	14	179
2019	Procurement	24	25	10	14	16	5	7	54	34	19
2019	Materiel management	40	26	6	11	12	6	0	70	24	19
2019	Information management	29	31	9	14	15	1	1	62	29	137
2019	Information technology	27	28	14	12	14	2	3	58	27	268
2019	Internal audit	54	12	4	12	11	8	0	71	25	26
2019	Evaluation	20	25	18	19	19	0	0	45	37	52
2019	Data sciences	28	31	13	10	12	2	3	62	24	81
2019	Policy	26	34	15	13	8	2	1	62	22	419
2019	Project management	25	35	17	8	12	2	1	62	21	301
2019	Other services to the public	28	28	16	12	13	2	1	58	26	306
2019	None of the above	28	25	16	13	11	5	2	57	25	510
2018	Client contact centre	21	28	16	14	17	5	1	51	32	346
2018	Health care practitioners	22	28	19	24	7	0	0	51	31	14
2018	Federal regulators	31	20	17	8	24	0	0	51	32	17
2018	Compliance, inspection and enforcement	17	32	13	15	20	1	1	51	35	84
2018	Communications or public affairs	30	34	13	12	10	1	0	65	22	100
2018	Access to information and privacy	29	28	22	9	8	2	2	60	18	86
2018	Security	27	33	12	15	11	1	0	61	27	84
2018	Legal services	22	22	18	15	19	3	0	46	36	27
2018	Administration and operations	23	29	15	14	16	2	1	54	31	1418
2018	Human resources	34	36	12	11	5	2	1	72	16	244
2018	Financial management	40	33	11	8	6	1	0	75	14	180
2018	Procurement	9	45	4	24	13	6	0	56	39	22
2018	Materiel management	23	10	7	23	21	10	7	40	52	13
2018	Information management	24	24	16	16	16	4	0	50	33	118
2018	Information technology	19	31	15	14	15	4	2	53	31	172
2018	Internal audit	33	28	7	6	6	13	6	75	16	15
2018	Evaluation	18	28	20	16	18	0	0	46	34	27
2018	Data sciences	29	28	18	10	15	0	0	57	25	59
2018	Policy	29	35	13	13	7	2	1	66	20	345
2018	Project management	27	32	13	13	12	3	1	61	25	190
2018	Other services to the public	20	28	17	15	17	3	0	50	33	215
2018	None of the above	23	19	19	16	18	3	2	45	35	372
2017	Client contact centre	17	26	16	19	18	3	2	45	38	354
2017	Health care practitioners	11	24	18	0	40	7	0	38	43	17
2017	Federal regulators	27	14	13	33	13	0	0	41	46	15
2017	Compliance, inspection and enforcement	20	27	28	15	9	0	1	48	24	84
2017	Communications or public affairs	29	24	11	19	14	1	1	55	34	97
2017	Access to information and privacy	33	30	14	8	6	6	3	69	15	64
2017	Security	28	26	13	14	13	5	0	57	29	74
2017	Legal services	27	33	0	0	23	0	17	72	28	18
2017	Administration and operations	21	29	15	16	14	3	1	53	31	1577
2017	Human resources	30	34	17	9	8	2	0	66	17	208
2017	Financial management	38	28	14	10	8	1	1	67	19	181
2017	Procurement	29	33	12	13	8	5	0	66	22	23
2017	Materiel management	27	39	5	17	6	0	7	70	25	17
2017	Information management	22	28	17	12	13	6	3	54	27	132
2017	Information technology	24	24	11	20	19	2	0	48	40	208
2017	Internal audit	30	17	30	11	0	6	6	53	13	17
2017	Evaluation	22	33	15	18	9	0	3	56	28	33
2017	Data sciences	31	32	8	9	14	4	2	67	25	51
2017	Policy	26	32	16	13	7	4	1	61	22	310
2017	Project management	24	31	11	16	13	3	2	58	30	231
2017	Other services to the public	24	28	12	14	18	2	2	54	34	287
2017	None of the above	25	25	15	16	14	4	2	53	31	531
2014	Client contact centre	17	20	12	21	25	2	3	39	48	339
2014	Health care practitioners	19	11	19	21	22	0	9	33	46	20
2014	Federal regulators	22	30	6	21	19	0	2	53	41	39
2014	Compliance, inspection and enforcement	15	24	18	20	16	3	4	42	39	97
2014	Communications or public affairs	24	31	14	13	14	2	2	57	28	124
2014	Access to information and privacy	14	35	19	16	12	2	1	51	30	80
2014	Security	24	21	15	11	25	2	2	47	37	82
2014	Science and technology	15	15	20	14	25	11	0	34	43	20
2014	Legal services	13	33	15	15	17	6	0	49	34	21
2014	Administration and operations	20	25	14	17	19	3	2	47	38	1611
2014	Human resources	21	27	17	15	15	4	2	51	31	200
2014	Financial management	27	33	17	8	12	0	2	62	21	193
2014	Procurement	18	27	4	15	32	4	0	47	48	21
2014	Materiel management	14	25	29	8	24	0	0	40	32	13
2014	Information management	16	23	12	17	25	4	2	41	46	161
2014	Information technology	16	21	15	19	23	4	2	40	44	256
2014	Internal audit	26	18	17	26	6	6	0	47	35	16
2014	Evaluation	22	23	10	22	13	9	2	50	39	60
2014	Other services to the public	17	25	16	15	20	4	3	45	38	558
2014	None of the above	21	26	15	15	16	4	2	50	33	824

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	43	21	17	6	5	2	7	69	12	454
2019	Health care practitioners	41	31	19	4	0	0	4	75	4	25
2019	Federal regulators	46	25	15	11	3	0	0	70	15	28
2019	Compliance, inspection and enforcement	45	20	20	7	3	0	4	68	11	94
2019	Communications or public affairs	49	30	13	3	2	1	3	82	5	120
2019	Access to information and privacy	55	27	9	3	2	0	3	85	6	124
2019	Security	43	28	15	5	3	0	5	76	8	74
2019	Science and technology	45	36	13	5	0	0	0	82	5	16
2019	Legal services	47	25	14	10	0	0	4	75	10	29
2019	Administration and operations	52	23	13	5	3	1	3	78	9	1759
2019	Human resources	56	20	13	4	3	1	3	79	7	256
2019	Financial management	52	27	13	3	3	0	2	80	7	179
2019	Procurement	67	18	9	6	0	0	0	85	6	20
2019	Materiel management	69	15	10	6	0	0	0	84	6	19
2019	Information management	50	30	9	2	2	4	3	85	5	138
2019	Information technology	53	22	14	4	1	1	5	79	5	269
2019	Internal audit	70	19	4	4	0	0	4	92	4	26
2019	Evaluation	44	29	8	5	10	0	4	76	16	52
2019	Data sciences	50	36	8	2	1	1	2	88	4	81
2019	Policy	41	25	18	7	5	1	4	69	13	418
2019	Project management	49	22	16	6	4	1	2	74	10	298
2019	Other services to the public	45	29	13	5	5	0	3	77	10	305
2019	None of the above	54	21	11	4	3	1	6	81	7	511

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	64	10	6	3	3	2	11	86	7	452
2019	Health care practitioners	41	12	12	4	8	0	23	69	16	25
2019	Federal regulators	57	15	11	4	7	4	4	77	11	28
2019	Compliance, inspection and enforcement	45	14	10	7	13	1	11	67	22	92
2019	Communications or public affairs	60	11	9	8	3	2	7	78	12	120
2019	Access to information and privacy	60	14	8	5	5	1	8	81	11	123
2019	Security	50	11	7	5	11	2	13	72	20	74
2019	Science and technology	56	5	13	0	13	7	7	71	14	16
2019	Legal services	51	15	7	4	9	4	11	77	15	29
2019	Administration and operations	51	12	10	5	7	2	12	74	15	1759
2019	Human resources	59	8	9	4	6	1	13	78	12	256
2019	Financial management	54	11	14	6	3	2	11	74	10	179
2019	Procurement	69	12	10	0	4	0	4	85	5	20
2019	Materiel management	83	0	6	0	0	6	4	93	0	18
2019	Information management	47	12	8	6	9	3	16	72	18	137
2019	Information technology	48	15	10	7	7	3	12	73	16	269
2019	Internal audit	53	20	16	0	0	0	12	82	0	26
2019	Evaluation	41	17	7	6	9	2	18	72	19	52
2019	Data sciences	54	14	13	2	4	0	13	78	7	81
2019	Policy	48	14	12	6	8	1	11	70	16	418
2019	Project management	47	12	15	5	8	3	10	68	15	298
2019	Other services to the public	51	12	10	4	6	3	15	76	12	306
2019	None of the above	51	8	9	6	5	2	18	75	14	508

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	41	20	15	8	7	3	5	67	17	451
2019	Health care practitioners	52	28	7	0	4	4	4	87	5	25
2019	Federal regulators	43	35	14	8	0	0	0	78	8	28
2019	Compliance, inspection and enforcement	41	22	14	14	4	1	4	66	19	94
2019	Communications or public affairs	68	17	8	2	2	0	2	88	4	120
2019	Access to information and privacy	52	26	11	6	3	0	3	81	8	124
2019	Security	52	13	15	11	3	1	4	69	15	73
2019	Science and technology	45	25	18	0	12	0	0	70	12	16
2019	Legal services	65	14	17	0	4	0	0	80	4	29
2019	Administration and operations	41	24	17	8	5	1	3	69	14	1754
2019	Human resources	45	25	19	4	2	1	3	73	7	254
2019	Financial management	61	21	8	3	3	1	3	85	7	177
2019	Procurement	75	14	4	6	0	0	0	89	6	20
2019	Materiel management	66	28	0	0	0	6	0	100	0	18
2019	Information management	47	18	19	5	4	4	3	70	10	138
2019	Information technology	41	27	15	6	5	3	5	73	11	267
2019	Internal audit	64	15	16	0	0	0	4	83	0	26
2019	Evaluation	34	13	31	8	6	2	6	52	15	52
2019	Data sciences	43	34	12	5	2	1	2	80	7	80
2019	Policy	44	28	17	4	3	0	3	75	8	416
2019	Project management	41	25	19	7	5	2	1	68	12	299
2019	Other services to the public	40	23	19	6	6	1	5	67	13	304
2019	None of the above	48	22	14	6	3	2	5	75	10	511

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	19	17	9	8	4	5	62	19	451
2019	Health care practitioners	41	26	12	0	9	4	8	76	10	24
2019	Federal regulators	39	31	22	4	4	0	0	70	8	28
2019	Compliance, inspection and enforcement	34	21	18	13	5	2	6	60	21	95
2019	Communications or public affairs	60	19	6	4	4	3	3	85	9	120
2019	Access to information and privacy	51	20	12	8	3	2	3	75	12	122
2019	Security	52	16	11	12	3	1	5	72	16	74
2019	Science and technology	39	24	7	7	12	13	0	72	21	16
2019	Legal services	62	11	13	3	4	4	3	79	7	29
2019	Administration and operations	39	20	18	10	6	3	3	63	18	1754
2019	Human resources	41	20	18	8	4	3	5	66	14	254
2019	Financial management	58	19	11	2	3	3	5	83	5	178
2019	Procurement	75	10	15	0	0	0	0	85	0	20
2019	Materiel management	66	28	0	0	0	6	0	100	0	18
2019	Information management	43	19	20	6	5	4	3	66	12	137
2019	Information technology	38	24	17	8	5	3	5	67	14	268
2019	Internal audit	53	24	8	4	4	0	8	83	8	26
2019	Evaluation	25	20	29	7	8	4	6	51	17	52
2019	Data sciences	42	23	16	7	6	4	2	69	14	81
2019	Policy	39	22	17	8	6	3	4	66	15	416
2019	Project management	36	22	20	9	7	2	4	62	17	298
2019	Other services to the public	40	20	16	9	7	4	6	65	17	304
2019	None of the above	45	20	14	7	5	4	5	72	13	507

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	39	18	13	12	9	3	6	63	23	453
2019	Health care practitioners	55	13	4	12	4	8	4	77	18	25
2019	Federal regulators	37	26	14	18	4	0	0	63	22	28
2019	Compliance, inspection and enforcement	45	14	11	8	11	2	8	66	21	95
2019	Communications or public affairs	70	8	5	5	6	3	3	83	12	120
2019	Access to information and privacy	60	16	11	3	2	3	4	82	6	124
2019	Security	58	8	13	11	2	1	8	72	14	73
2019	Science and technology	51	17	13	0	6	6	7	78	7	16
2019	Legal services	48	32	13	4	0	0	3	82	4	29
2019	Administration and operations	42	17	15	9	10	2	4	63	20	1757
2019	Human resources	58	14	8	7	6	2	5	77	14	256
2019	Financial management	72	10	2	3	5	1	7	89	9	178
2019	Procurement	67	4	4	9	15	0	0	71	24	20
2019	Materiel management	53	29	6	5	0	6	0	88	6	18
2019	Information management	45	18	11	9	6	5	5	71	17	137
2019	Information technology	53	19	10	3	5	4	7	80	9	267
2019	Internal audit	72	7	4	4	0	0	13	91	4	26
2019	Evaluation	37	27	12	9	8	4	4	69	19	52
2019	Data sciences	61	19	7	4	4	3	3	85	8	81
2019	Policy	70	10	7	2	3	1	8	87	5	416
2019	Project management	58	13	8	8	6	2	4	77	15	296
2019	Other services to the public	39	17	15	8	10	5	6	63	20	302
2019	None of the above	50	15	10	7	7	3	8	73	15	509

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	60	14	11	4	2	4	6	82	6	453
2019	Health care practitioners	63	21	8	0	0	0	9	91	0	25
2019	Federal regulators	54	17	14	0	4	7	4	79	4	28
2019	Compliance, inspection and enforcement	67	14	5	4	1	2	7	88	6	93
2019	Communications or public affairs	86	6	2	1	1	1	3	96	2	120
2019	Access to information and privacy	69	13	10	2	1	3	2	87	3	123
2019	Security	58	14	12	6	1	2	7	79	8	74
2019	Science and technology	53	26	14	0	7	0	0	79	7	15
2019	Legal services	80	14	0	0	4	0	3	96	4	29
2019	Administration and operations	67	14	8	2	2	3	3	87	4	1755
2019	Human resources	71	12	5	2	3	2	4	89	5	255
2019	Financial management	68	17	6	2	2	1	4	89	4	179
2019	Procurement	64	22	9	4	0	0	0	87	4	20
2019	Materiel management	84	10	0	0	0	6	0	100	0	18
2019	Information management	61	15	12	5	0	5	3	82	5	138
2019	Information technology	68	14	6	3	1	3	5	89	4	268
2019	Internal audit	92	4	0	4	0	0	0	96	4	26
2019	Evaluation	69	12	4	0	6	4	6	90	6	52
2019	Data sciences	82	10	2	1	0	2	2	96	1	81
2019	Policy	82	7	4	1	1	1	4	94	1	419
2019	Project management	71	13	6	2	2	2	4	89	4	298
2019	Other services to the public	61	17	8	2	2	4	5	86	5	302
2019	None of the above	67	12	7	2	2	3	6	87	4	510

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	69	10	8	2	2	5	4	86	5	450
2019	Health care practitioners	93	7	0	0	0	0	0	100	0	25
2019	Federal regulators	59	7	23	7	0	4	0	69	8	28
2019	Compliance, inspection and enforcement	65	11	8	3	2	4	7	84	6	93
2019	Communications or public affairs	87	3	4	0	1	2	4	95	1	119
2019	Access to information and privacy	80	13	3	1	0	1	3	97	1	123
2019	Security	66	10	11	1	4	3	5	82	6	74
2019	Science and technology	55	19	14	6	0	7	0	79	6	15
2019	Legal services	78	11	0	0	0	7	3	100	0	29
2019	Administration and operations	72	9	6	2	3	4	3	88	6	1753
2019	Human resources	82	8	3	1	1	1	4	95	2	255
2019	Financial management	80	7	4	0	1	2	6	94	1	179
2019	Procurement	96	4	0	0	0	0	0	100	0	20
2019	Materiel management	77	6	11	0	0	6	0	88	0	18
2019	Information management	68	8	8	2	5	5	4	84	7	137
2019	Information technology	74	6	6	3	3	4	4	87	6	267
2019	Internal audit	88	4	4	0	0	0	4	96	0	26
2019	Evaluation	69	6	0	4	5	6	10	89	11	52
2019	Data sciences	83	5	0	2	5	4	2	93	7	81
2019	Policy	76	9	5	1	3	3	4	90	4	416
2019	Project management	77	7	4	2	3	3	3	89	6	298
2019	Other services to the public	71	10	4	2	4	4	4	88	7	304
2019	None of the above	72	9	6	1	2	5	6	91	3	510

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	67	10	6	1	3	3	9	88	5	452
2019	Health care practitioners	80	0	8	0	0	0	12	91	0	25
2019	Federal regulators	60	11	15	4	0	7	4	79	4	28
2019	Compliance, inspection and enforcement	75	2	4	3	1	0	14	90	5	93
2019	Communications or public affairs	88	4	1	0	0	1	6	99	0	118
2019	Access to information and privacy	76	8	6	0	2	2	6	91	2	124
2019	Security	80	5	5	2	0	3	5	92	2	73
2019	Science and technology	76	5	7	0	5	7	0	87	6	16
2019	Legal services	93	0	4	0	0	0	3	96	0	29
2019	Administration and operations	76	7	4	1	1	2	7	93	3	1752
2019	Human resources	83	6	2	1	1	1	7	97	2	256
2019	Financial management	79	7	3	1	1	1	8	95	2	178
2019	Procurement	88	5	0	0	0	0	6	100	0	20
2019	Materiel management	76	6	5	0	6	6	0	88	6	18
2019	Information management	70	10	2	4	2	4	7	91	7	138
2019	Information technology	76	8	3	2	1	1	10	94	3	268
2019	Internal audit	88	0	4	0	0	0	8	95	0	26
2019	Evaluation	72	8	2	4	0	3	10	93	5	52
2019	Data sciences	82	6	5	0	0	3	4	95	0	80
2019	Policy	81	7	3	1	1	1	7	95	2	417
2019	Project management	75	9	3	1	2	2	8	93	3	299
2019	Other services to the public	69	12	4	2	2	3	8	91	5	306
2019	None of the above	73	6	4	1	2	3	11	92	3	506

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	21	36	24	9	5	5	1	60	15	453
2019	Health care practitioners	36	20	32	7	0	0	4	59	8	25
2019	Federal regulators	18	42	32	4	0	4	0	63	4	28
2019	Compliance, inspection and enforcement	20	43	24	4	5	2	1	65	10	93
2019	Communications or public affairs	21	58	10	7	2	1	2	81	9	120
2019	Access to information and privacy	25	41	20	5	4	4	1	69	10	123
2019	Security	21	46	19	10	3	0	1	68	13	74
2019	Science and technology	27	36	25	0	6	7	0	67	7	16
2019	Legal services	30	42	9	19	0	0	0	72	19	29
2019	Administration and operations	23	40	20	9	4	4	0	65	14	1757
2019	Human resources	26	47	18	4	1	4	0	76	5	255
2019	Financial management	32	46	14	4	1	2	0	80	5	179
2019	Procurement	18	38	27	11	0	0	6	60	12	20
2019	Materiel management	24	35	29	6	0	6	0	63	6	19
2019	Information management	22	39	19	9	3	7	0	66	13	138
2019	Information technology	25	45	16	8	4	1	1	71	13	268
2019	Internal audit	54	22	12	4	0	8	0	83	4	26
2019	Evaluation	14	34	23	11	5	12	0	55	19	52
2019	Data sciences	25	41	23	6	3	1	0	67	9	81
2019	Policy	21	52	14	9	2	2	0	75	11	417
2019	Project management	21	43	18	8	4	4	1	68	13	300
2019	Other services to the public	24	37	20	7	7	6	1	65	14	306
2019	None of the above	23	38	21	7	5	4	1	65	13	510
2018	Client contact centre	20	34	21	10	7	8	0	59	19	346
2018	Health care practitioners	14	49	29	7	0	0	0	64	7	14
2018	Federal regulators	38	20	36	6	0	0	0	58	6	17
2018	Compliance, inspection and enforcement	22	35	23	12	8	0	1	57	20	83
2018	Communications or public affairs	36	32	18	6	6	3	0	70	12	102
2018	Access to information and privacy	31	37	19	4	4	4	0	72	8	86
2018	Security	32	34	21	8	6	0	0	66	14	84
2018	Legal services	14	45	19	16	0	7	0	63	17	28
2018	Administration and operations	23	35	23	9	6	4	0	61	16	1420
2018	Human resources	33	42	11	6	2	5	0	79	9	245
2018	Financial management	34	42	16	4	1	2	0	78	6	181
2018	Procurement	4	46	35	9	0	6	0	53	9	22
2018	Materiel management	23	30	21	16	0	10	0	60	18	13
2018	Information management	26	29	21	9	9	6	0	58	19	118
2018	Information technology	16	40	22	11	6	5	0	59	18	172
2018	Internal audit	42	33	13	0	0	12	0	85	0	15
2018	Evaluation	16	47	20	7	4	5	0	67	11	27
2018	Data sciences	35	33	21	5	5	0	2	69	10	59
2018	Policy	27	42	16	7	4	3	0	71	12	344
2018	Project management	25	35	19	11	6	4	1	63	18	191
2018	Other services to the public	21	34	19	8	11	6	0	59	20	216
2018	None of the above	21	28	27	11	10	4	0	51	21	374
2017	Client contact centre	17	29	24	14	9	6	1	49	24	354
2017	Health care practitioners	17	37	16	0	7	24	0	71	9	17
2017	Federal regulators	34	26	34	0	0	6	0	64	0	15
2017	Compliance, inspection and enforcement	21	37	19	16	6	1	0	59	22	84
2017	Communications or public affairs	31	33	19	9	5	1	1	66	14	97
2017	Access to information and privacy	35	31	20	5	3	6	0	70	8	64
2017	Security	26	34	23	7	4	7	0	64	11	74
2017	Legal services	19	45	9	9	12	0	5	67	23	18
2017	Administration and operations	21	37	21	10	5	5	0	62	16	1582
2017	Human resources	36	40	14	6	1	3	0	78	8	208
2017	Financial management	34	41	16	7	1	2	0	76	7	181
2017	Procurement	8	68	16	4	0	5	0	79	4	23
2017	Materiel management	39	30	14	11	6	0	0	69	18	17
2017	Information management	22	39	18	6	6	8	1	67	13	133
2017	Information technology	23	36	19	11	6	5	0	62	18	208
2017	Internal audit	36	40	24	0	0	0	0	76	0	17
2017	Evaluation	19	40	14	15	6	6	0	62	23	33
2017	Data sciences	26	42	20	7	2	4	0	70	9	51
2017	Policy	22	47	18	7	3	3	0	71	11	311
2017	Project management	23	40	20	8	6	3	0	65	14	232
2017	Other services to the public	22	38	16	13	6	5	0	63	20	287
2017	None of the above	24	37	18	9	7	4	1	65	17	533

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	45	34	12	5	3	2	0	80	8	456
2019	Health care practitioners	53	32	12	4	0	0	0	85	4	25
2019	Federal regulators	41	37	14	4	0	4	0	81	4	28
2019	Compliance, inspection and enforcement	35	43	10	6	5	1	0	79	11	93
2019	Communications or public affairs	52	38	7	3	0	0	0	91	3	117
2019	Access to information and privacy	52	33	11	3	1	0	1	86	4	123
2019	Security	32	45	17	3	3	0	0	77	6	71
2019	Science and technology	44	30	13	0	6	7	0	79	7	16
2019	Legal services	41	35	25	0	0	0	0	75	0	29
2019	Administration and operations	43	37	11	5	3	1	0	80	8	1753
2019	Human resources	47	40	10	1	1	0	0	88	2	256
2019	Financial management	52	37	7	2	1	1	0	90	3	178
2019	Procurement	49	33	18	0	0	0	0	82	0	20
2019	Materiel management	45	35	13	0	6	0	0	81	6	17
2019	Information management	44	33	10	9	2	2	0	78	11	136
2019	Information technology	46	35	11	4	3	2	0	82	7	266
2019	Internal audit	60	28	8	4	0	0	0	88	4	26
2019	Evaluation	31	45	6	12	4	2	0	78	16	51
2019	Data sciences	44	37	6	10	0	3	0	84	10	82
2019	Policy	37	41	13	6	2	1	0	79	9	414
2019	Project management	45	32	11	5	5	1	0	79	10	300
2019	Other services to the public	47	32	10	4	5	2	0	80	9	300
2019	None of the above	40	36	12	6	4	2	0	78	10	510
2018	Client contact centre	48	33	12	3	2	2	0	83	5	349
2018	Health care practitioners	48	52	0	0	0	0	0	100	0	14
2018	Federal regulators	45	32	17	6	0	0	0	77	6	18
2018	Compliance, inspection and enforcement	39	39	14	7	1	0	0	78	8	84
2018	Communications or public affairs	60	26	9	3	0	2	0	88	3	101
2018	Access to information and privacy	56	29	8	4	1	2	0	87	5	88
2018	Security	44	42	4	3	4	3	1	89	7	81
2018	Legal services	54	35	4	4	0	3	0	92	4	28
2018	Administration and operations	48	36	9	4	3	1	0	85	6	1415
2018	Human resources	59	31	6	3	1	0	0	90	4	245
2018	Financial management	57	35	4	3	0	1	0	93	3	178
2018	Procurement	34	50	12	0	4	0	0	84	4	22
2018	Materiel management	56	30	14	0	0	0	0	86	0	13
2018	Information management	51	31	9	4	1	3	1	85	5	117
2018	Information technology	45	35	10	4	3	3	0	83	7	171
2018	Internal audit	47	53	0	0	0	0	0	100	0	15
2018	Evaluation	42	41	11	3	0	3	0	85	4	27
2018	Data sciences	50	33	10	5	2	0	0	83	7	57
2018	Policy	42	44	7	5	1	1	0	87	6	348
2018	Project management	40	46	9	2	3	0	0	86	5	192
2018	Other services to the public	47	28	12	7	4	1	0	76	11	215
2018	None of the above	45	31	15	4	4	1	0	76	9	371
2017	Client contact centre	40	38	13	5	3	1	1	79	8	355
2017	Health care practitioners	52	42	0	0	0	7	0	100	0	17
2017	Federal regulators	53	27	7	14	0	0	0	80	14	15
2017	Compliance, inspection and enforcement	38	42	11	7	1	1	0	81	8	84
2017	Communications or public affairs	44	40	8	3	4	1	0	85	7	97
2017	Access to information and privacy	61	26	6	5	2	0	0	88	6	64
2017	Security	43	42	7	4	3	1	0	86	7	74
2017	Legal services	53	33	9	5	0	0	0	86	5	18
2017	Administration and operations	44	38	9	5	2	1	0	84	7	1585
2017	Human resources	51	37	9	3	0	0	0	88	3	208
2017	Financial management	51	38	7	3	0	1	0	89	3	181
2017	Procurement	43	44	4	5	0	4	0	90	5	23
2017	Materiel management	57	25	6	11	0	0	0	82	11	17
2017	Information management	48	33	11	4	2	1	1	83	6	133
2017	Information technology	43	39	10	5	2	1	0	83	7	208
2017	Internal audit	60	27	6	6	0	0	0	88	6	17
2017	Evaluation	39	37	9	9	3	3	0	78	12	33
2017	Data sciences	49	38	9	4	0	0	0	87	4	51
2017	Policy	40	43	8	4	2	2	0	85	6	312
2017	Project management	45	38	7	5	3	1	0	84	9	232
2017	Other services to the public	41	38	11	4	3	2	0	81	7	287
2017	None of the above	48	33	10	4	3	1	0	82	8	532
2014	Client contact centre	51	32	9	3	2	3	1	86	5	339
2014	Health care practitioners	63	22	15	0	0	0	0	85	0	20
2014	Federal regulators	48	33	11	0	8	0	0	81	8	39
2014	Compliance, inspection and enforcement	44	36	9	6	1	3	1	83	7	97
2014	Communications or public affairs	51	33	9	5	2	1	0	85	6	125
2014	Access to information and privacy	57	31	5	2	3	2	0	89	5	80
2014	Security	46	37	9	6	1	1	0	84	7	82
2014	Science and technology	51	25	14	0	4	5	0	80	5	20
2014	Legal services	37	38	9	0	5	11	0	85	5	21
2014	Administration and operations	51	33	9	4	2	1	0	85	6	1612
2014	Human resources	51	37	7	2	1	1	0	90	3	200
2014	Financial management	49	35	9	2	1	3	0	87	4	193
2014	Procurement	41	24	4	10	12	8	0	71	24	21
2014	Materiel management	54	14	24	0	0	8	0	74	0	13
2014	Information management	48	31	14	4	2	1	0	80	6	161
2014	Information technology	49	36	10	0	3	2	0	87	4	255
2014	Internal audit	57	24	13	6	0	0	0	81	6	16
2014	Evaluation	52	36	2	5	3	2	0	90	9	60
2014	Other services to the public	49	32	11	5	2	1	0	82	7	560
2014	None of the above	46	34	11	4	3	2	0	82	7	826

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	49	33	10	3	3	3	0	84	5	455
2019	Health care practitioners	56	36	7	0	0	0	0	93	0	25
2019	Federal regulators	44	33	19	0	4	0	0	78	4	28
2019	Compliance, inspection and enforcement	43	31	11	8	3	5	0	77	11	92
2019	Communications or public affairs	57	24	13	3	0	4	0	84	3	118
2019	Access to information and privacy	60	28	8	1	1	1	2	90	2	123
2019	Security	43	33	22	1	1	0	0	76	3	74
2019	Science and technology	51	30	13	0	6	0	0	81	6	16
2019	Legal services	50	36	7	7	0	0	0	85	7	29
2019	Administration and operations	48	32	12	3	2	2	0	83	6	1754
2019	Human resources	56	30	10	2	0	2	0	87	2	256
2019	Financial management	59	32	6	1	1	1	1	92	2	178
2019	Procurement	49	42	9	0	0	0	0	91	0	20
2019	Materiel management	65	4	18	0	6	6	0	74	6	18
2019	Information management	46	35	8	5	2	4	0	84	7	137
2019	Information technology	53	28	10	2	1	5	0	86	3	266
2019	Internal audit	84	4	12	0	0	0	0	88	0	26
2019	Evaluation	39	43	8	4	2	2	2	85	6	51
2019	Data sciences	51	30	13	3	2	0	0	81	6	81
2019	Policy	46	34	9	5	3	2	0	83	8	417
2019	Project management	47	33	11	3	3	3	1	82	6	300
2019	Other services to the public	51	27	12	2	4	3	0	81	7	304
2019	None of the above	48	32	12	2	3	3	1	82	5	508
2018	Client contact centre	45	34	11	3	2	3	1	83	6	348
2018	Health care practitioners	32	68	0	0	0	0	0	100	0	13
2018	Federal regulators	46	19	16	19	0	0	0	66	19	18
2018	Compliance, inspection and enforcement	45	38	11	2	2	1	0	84	5	84
2018	Communications or public affairs	61	22	9	3	0	4	1	88	3	102
2018	Access to information and privacy	66	22	6	2	1	2	0	90	4	89
2018	Security	41	35	13	4	3	1	1	79	8	83
2018	Legal services	29	45	9	4	3	10	0	82	8	27
2018	Administration and operations	47	35	11	3	2	2	0	84	5	1410
2018	Human resources	56	34	5	3	1	1	0	92	4	243
2018	Financial management	57	32	6	1	1	2	0	92	3	177
2018	Procurement	29	50	12	0	9	0	0	80	9	22
2018	Materiel management	56	21	14	0	0	10	0	85	0	13
2018	Information management	55	23	13	3	3	2	2	81	6	117
2018	Information technology	48	25	12	5	2	7	0	79	7	172
2018	Internal audit	61	33	0	0	0	6	0	100	0	15
2018	Evaluation	59	27	7	0	0	7	0	92	0	27
2018	Data sciences	43	36	10	10	0	0	0	80	10	57
2018	Policy	46	38	8	3	1	4	0	87	4	346
2018	Project management	43	38	13	1	0	5	0	85	1	191
2018	Other services to the public	51	27	12	4	3	3	0	80	7	216
2018	None of the above	44	28	17	4	3	4	0	76	7	372
2017	Client contact centre	40	34	15	4	5	3	1	76	9	355
2017	Health care practitioners	40	48	12	0	0	0	0	88	0	17
2017	Federal regulators	40	33	13	14	0	0	0	73	14	15
2017	Compliance, inspection and enforcement	37	36	19	5	2	1	0	74	7	84
2017	Communications or public affairs	46	28	17	2	2	3	2	78	4	96
2017	Access to information and privacy	55	31	11	0	0	2	2	89	0	64
2017	Security	42	40	9	3	0	5	1	87	3	74
2017	Legal services	43	38	15	0	0	0	5	85	0	17
2017	Administration and operations	44	35	13	3	3	3	0	81	6	1580
2017	Human resources	52	33	9	2	0	1	1	88	2	208
2017	Financial management	51	33	9	3	0	4	0	88	3	181
2017	Procurement	31	48	16	0	0	5	0	83	0	23
2017	Materiel management	40	28	25	0	6	0	0	69	6	17
2017	Information management	39	38	12	2	1	6	1	83	4	133
2017	Information technology	46	27	17	3	3	3	1	76	7	206
2017	Internal audit	66	16	6	12	0	0	0	82	12	17
2017	Evaluation	33	39	15	3	3	6	0	77	7	33
2017	Data sciences	42	34	16	0	0	8	0	82	0	51
2017	Policy	50	33	9	3	1	4	0	86	4	311
2017	Project management	45	35	12	3	4	1	0	81	6	231
2017	Other services to the public	44	30	14	5	3	4	0	78	8	287
2017	None of the above	47	31	13	3	2	3	1	81	5	531
2014	Client contact centre	55	25	10	4	2	3	0	83	6	339
2014	Health care practitioners	65	29	6	0	0	0	0	94	0	20
2014	Federal regulators	51	26	18	3	0	2	0	79	3	39
2014	Compliance, inspection and enforcement	53	31	9	3	0	3	1	87	3	97
2014	Communications or public affairs	53	27	7	4	1	9	0	87	5	125
2014	Access to information and privacy	53	26	12	1	0	7	1	86	1	80
2014	Security	41	27	14	5	6	5	1	73	12	81
2014	Science and technology	55	25	20	0	0	0	0	80	0	20
2014	Legal services	39	37	4	5	5	11	0	85	11	21
2014	Administration and operations	51	31	10	3	2	3	0	85	5	1609
2014	Human resources	49	37	5	2	1	6	0	91	3	198
2014	Financial management	50	33	11	1	1	4	0	87	2	193
2014	Procurement	47	23	8	12	6	4	0	73	19	21
2014	Materiel management	68	16	0	8	0	0	8	92	8	13
2014	Information management	51	31	7	4	3	3	1	85	7	161
2014	Information technology	52	31	11	1	2	3	0	85	3	255
2014	Internal audit	63	31	0	6	0	0	0	94	6	16
2014	Evaluation	55	22	13	0	3	5	2	82	4	60
2014	Other services to the public	49	31	12	4	1	3	0	82	5	557
2014	None of the above	53	28	11	2	1	4	1	85	4	826

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	57	30	8	2	3	0	0	87	5	457
2019	Health care practitioners	69	31	0	0	0	0	0	100	0	25
2019	Federal regulators	48	30	14	7	0	0	0	78	7	28
2019	Compliance, inspection and enforcement	43	42	8	2	5	0	0	84	7	94
2019	Communications or public affairs	71	22	5	2	1	0	0	93	2	120
2019	Access to information and privacy	60	30	5	4	1	0	1	90	5	124
2019	Security	51	33	11	3	3	0	0	84	5	74
2019	Science and technology	48	39	6	0	7	0	0	87	7	15
2019	Legal services	61	25	11	4	0	0	0	85	4	29
2019	Administration and operations	54	32	8	4	2	0	0	86	6	1758
2019	Human resources	63	28	5	2	1	0	0	92	3	256
2019	Financial management	62	32	5	0	1	0	0	94	1	178
2019	Procurement	53	27	20	0	0	0	0	80	0	20
2019	Materiel management	57	19	18	6	0	0	0	77	6	19
2019	Information management	50	33	11	4	2	0	0	83	6	138
2019	Information technology	53	31	9	5	1	1	0	85	6	269
2019	Internal audit	69	27	4	0	0	0	0	96	0	26
2019	Evaluation	41	42	10	4	3	0	0	83	7	52
2019	Data sciences	54	29	9	3	5	0	0	83	7	81
2019	Policy	59	28	7	4	2	0	0	87	5	418
2019	Project management	50	36	7	5	2	0	0	86	7	300
2019	Other services to the public	53	31	8	4	4	0	0	84	8	303
2019	None of the above	54	29	9	4	3	1	0	84	7	509
2018	Client contact centre	53	32	7	4	3	1	0	86	7	346
2018	Health care practitioners	48	45	7	0	0	0	0	93	0	14
2018	Federal regulators	51	33	10	6	0	0	0	84	6	18
2018	Compliance, inspection and enforcement	52	26	12	4	6	0	0	78	10	83
2018	Communications or public affairs	61	31	4	2	1	1	0	93	3	102
2018	Access to information and privacy	66	27	5	1	2	0	0	92	3	88
2018	Security	46	40	3	6	3	1	0	87	9	83
2018	Legal services	53	28	11	4	4	0	0	81	8	28
2018	Administration and operations	50	34	9	4	3	0	0	84	7	1412
2018	Human resources	64	31	2	1	1	0	0	95	3	244
2018	Financial management	61	34	3	3	0	0	0	95	3	177
2018	Procurement	34	55	3	4	4	0	0	88	9	22
2018	Materiel management	56	27	17	0	0	0	0	83	0	13
2018	Information management	55	27	10	4	3	1	0	83	7	117
2018	Information technology	50	32	13	2	3	1	0	82	5	171
2018	Internal audit	74	20	6	0	0	0	0	94	0	15
2018	Evaluation	49	37	7	7	0	0	0	86	7	27
2018	Data sciences	58	31	6	3	2	0	0	89	5	58
2018	Policy	58	34	4	2	1	0	0	92	3	348
2018	Project management	47	40	8	3	2	0	0	87	5	191
2018	Other services to the public	51	28	10	8	3	1	0	79	11	215
2018	None of the above	47	31	13	5	4	0	0	77	9	373
2017	Client contact centre	41	42	7	6	3	0	0	83	9	354
2017	Health care practitioners	65	17	18	0	0	0	0	82	0	17
2017	Federal regulators	40	26	20	7	7	0	0	66	14	15
2017	Compliance, inspection and enforcement	50	31	11	5	3	0	0	81	8	84
2017	Communications or public affairs	49	40	3	3	4	0	0	90	7	97
2017	Access to information and privacy	63	25	9	3	0	0	0	88	3	64
2017	Security	45	42	8	4	1	0	0	87	5	74
2017	Legal services	50	19	19	0	12	0	0	69	12	18
2017	Administration and operations	49	36	8	4	2	0	0	86	6	1580
2017	Human resources	61	30	6	2	0	0	0	92	2	208
2017	Financial management	54	38	6	1	1	0	0	92	2	181
2017	Procurement	43	44	9	4	0	0	0	87	4	23
2017	Materiel management	55	25	13	0	6	0	0	80	6	17
2017	Information management	56	27	9	4	2	1	1	84	6	133
2017	Information technology	48	35	8	6	2	0	0	83	9	209
2017	Internal audit	72	16	12	0	0	0	0	88	0	17
2017	Evaluation	54	27	12	3	3	0	0	82	6	33
2017	Data sciences	57	40	2	2	0	0	0	96	2	51
2017	Policy	56	34	5	3	1	0	0	91	4	312
2017	Project management	50	33	8	3	5	1	0	84	8	232
2017	Other services to the public	49	34	9	5	3	0	0	84	8	286
2017	None of the above	50	33	7	5	4	0	1	84	9	529
2014	Client contact centre	59	30	6	4	1	0	0	90	4	339
2014	Health care practitioners	65	25	10	0	0	0	0	90	0	20
2014	Federal regulators	61	37	0	3	0	0	0	97	3	39
2014	Compliance, inspection and enforcement	52	34	7	6	1	1	0	86	7	97
2014	Communications or public affairs	56	32	8	3	2	0	0	87	5	125
2014	Access to information and privacy	63	25	8	3	1	0	0	88	4	80
2014	Security	55	30	7	9	0	0	0	84	9	82
2014	Science and technology	30	36	20	0	13	0	0	66	13	20
2014	Legal services	38	43	0	5	9	6	0	86	14	21
2014	Administration and operations	54	33	7	4	2	0	0	87	6	1609
2014	Human resources	54	35	7	2	2	0	0	89	5	199
2014	Financial management	55	37	4	1	3	0	0	92	4	191
2014	Procurement	45	29	0	11	10	4	0	77	23	21
2014	Materiel management	60	24	16	0	0	0	0	84	0	13
2014	Information management	53	30	9	4	4	0	0	84	7	161
2014	Information technology	47	34	10	5	3	2	0	82	8	256
2014	Internal audit	50	31	6	13	0	0	0	81	13	16
2014	Evaluation	53	35	3	3	3	2	0	90	7	60
2014	Other services to the public	53	32	8	4	2	0	0	85	6	560
2014	None of the above	54	31	9	3	2	1	0	86	5	824

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	41	32	16	5	6	0	0	73	11	453
2019	Health care practitioners	61	35	4	0	0	0	0	96	0	25
2019	Federal regulators	45	37	11	4	4	0	0	82	7	28
2019	Compliance, inspection and enforcement	41	38	10	4	6	0	0	79	11	93
2019	Communications or public affairs	68	21	5	4	1	1	0	90	5	120
2019	Access to information and privacy	52	26	12	7	4	0	0	78	11	123
2019	Security	41	29	24	3	3	0	0	70	5	74
2019	Science and technology	57	13	17	7	6	0	0	70	13	16
2019	Legal services	57	40	4	0	0	0	0	96	0	29
2019	Administration and operations	46	30	13	6	3	0	0	77	10	1757
2019	Human resources	59	27	9	2	2	0	0	87	4	255
2019	Financial management	58	32	7	3	0	1	0	90	3	176
2019	Procurement	44	27	13	6	4	4	0	75	11	20
2019	Materiel management	57	19	12	0	12	0	0	77	12	19
2019	Information management	43	27	15	7	5	2	0	72	12	137
2019	Information technology	44	31	13	7	4	1	0	75	11	268
2019	Internal audit	68	20	12	0	0	0	0	88	0	26
2019	Evaluation	28	36	15	13	4	3	0	66	18	52
2019	Data sciences	42	36	11	7	3	0	1	78	11	81
2019	Policy	56	26	10	6	2	0	0	82	8	416
2019	Project management	45	33	11	6	5	1	0	78	10	299
2019	Other services to the public	46	30	10	5	7	0	0	77	13	305
2019	None of the above	48	28	14	4	4	1	0	77	9	510
2018	Client contact centre	35	35	15	5	9	1	0	70	14	348
2018	Health care practitioners	41	45	7	7	0	0	0	86	7	14
2018	Federal regulators	41	9	36	6	0	0	8	54	6	17
2018	Compliance, inspection and enforcement	40	33	8	10	8	0	0	73	18	82
2018	Communications or public affairs	62	28	4	4	1	1	0	91	5	101
2018	Access to information and privacy	52	38	6	0	3	0	0	90	3	87
2018	Security	43	33	11	10	3	0	0	76	13	83
2018	Legal services	32	48	16	4	0	0	0	80	4	27
2018	Administration and operations	43	32	15	6	5	0	0	75	10	1408
2018	Human resources	58	30	9	2	2	0	0	88	3	245
2018	Financial management	51	38	7	4	1	0	0	89	4	179
2018	Procurement	25	41	16	9	9	0	0	66	18	22
2018	Materiel management	39	37	23	0	0	0	0	77	0	13
2018	Information management	44	31	15	4	4	2	0	76	9	117
2018	Information technology	39	30	19	5	7	0	0	69	12	172
2018	Internal audit	68	32	0	0	0	0	0	100	0	15
2018	Evaluation	45	26	25	0	4	0	0	71	4	27
2018	Data sciences	47	27	18	2	5	0	2	75	7	59
2018	Policy	52	35	7	4	1	1	0	88	5	347
2018	Project management	37	34	16	6	6	2	0	72	11	192
2018	Other services to the public	42	28	17	5	8	1	0	70	13	214
2018	None of the above	41	31	16	6	6	0	0	72	12	373
2017	Client contact centre	31	31	19	9	8	1	0	63	18	354
2017	Health care practitioners	43	34	6	11	7	0	0	76	18	17
2017	Federal regulators	54	7	26	14	0	0	0	60	14	15
2017	Compliance, inspection and enforcement	44	30	12	7	7	0	0	74	14	84
2017	Communications or public affairs	51	31	4	4	8	1	0	83	12	96
2017	Access to information and privacy	52	30	14	0	5	0	0	82	5	64
2017	Security	39	33	19	7	3	0	0	72	9	74
2017	Legal services	36	42	0	10	12	0	0	78	22	18
2017	Administration and operations	41	32	16	7	3	1	0	73	10	1579
2017	Human resources	56	25	13	4	0	1	0	82	4	208
2017	Financial management	52	34	11	2	2	0	0	86	4	181
2017	Procurement	49	34	5	0	12	0	0	83	12	23
2017	Materiel management	55	13	25	0	6	0	0	69	6	17
2017	Information management	44	30	15	5	4	1	1	76	9	133
2017	Information technology	38	33	16	7	6	0	0	72	12	209
2017	Internal audit	70	18	6	6	0	0	0	88	6	17
2017	Evaluation	37	42	12	3	6	0	0	79	9	33
2017	Data sciences	58	25	11	4	2	0	0	83	6	51
2017	Policy	51	32	12	4	1	0	0	84	5	311
2017	Project management	40	31	15	6	6	1	0	72	12	232
2017	Other services to the public	42	34	10	6	6	1	1	77	12	286
2017	None of the above	42	30	14	5	7	1	0	73	12	532
2014	Client contact centre	28	38	17	9	7	1	0	67	16	339
2014	Health care practitioners	36	29	26	0	4	0	4	68	5	20
2014	Federal regulators	60	13	14	11	3	0	0	73	14	39
2014	Compliance, inspection and enforcement	35	35	18	8	5	0	0	70	13	97
2014	Communications or public affairs	44	35	14	2	4	1	0	80	6	125
2014	Access to information and privacy	50	32	8	6	3	0	1	83	9	80
2014	Security	37	24	28	9	2	0	0	61	11	82
2014	Science and technology	21	34	26	10	9	0	0	55	19	20
2014	Legal services	34	34	14	5	9	6	0	71	14	21
2014	Administration and operations	38	37	14	7	4	1	0	75	11	1610
2014	Human resources	39	32	16	7	4	2	1	73	10	200
2014	Financial management	37	45	10	4	3	0	0	83	7	193
2014	Procurement	32	0	29	18	16	4	0	34	36	21
2014	Materiel management	45	22	25	0	8	0	0	67	8	13
2014	Information management	36	36	14	9	6	0	0	72	14	161
2014	Information technology	29	37	18	9	6	0	0	67	16	256
2014	Internal audit	24	44	32	0	0	0	0	68	0	16
2014	Evaluation	39	41	10	7	3	0	0	80	10	60
2014	Other services to the public	38	36	14	7	5	1	0	74	12	558
2014	None of the above	42	33	15	6	3	1	0	75	9	825

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	39	34	14	6	6	0	0	74	12	453
2019	Health care practitioners	57	31	7	4	0	0	0	88	4	25
2019	Federal regulators	48	29	15	7	0	0	0	78	7	28
2019	Compliance, inspection and enforcement	42	29	14	5	9	1	0	72	14	93
2019	Communications or public affairs	64	24	6	3	3	0	0	88	7	120
2019	Access to information and privacy	54	26	9	10	1	0	0	80	11	122
2019	Security	41	30	23	3	3	0	0	71	5	74
2019	Science and technology	57	19	12	5	6	0	0	76	12	16
2019	Legal services	51	49	0	0	0	0	0	100	0	27
2019	Administration and operations	44	33	12	7	3	0	0	77	11	1749
2019	Human resources	56	31	8	2	2	0	0	87	4	257
2019	Financial management	54	33	8	3	1	0	0	88	4	178
2019	Procurement	40	27	18	6	4	4	0	70	11	20
2019	Materiel management	51	32	6	6	6	0	0	82	12	19
2019	Information management	44	31	14	7	3	1	0	75	10	137
2019	Information technology	42	36	9	8	4	0	0	78	12	267
2019	Internal audit	68	24	8	0	0	0	0	92	0	26
2019	Evaluation	27	37	13	18	4	2	0	65	22	52
2019	Data sciences	39	38	13	5	5	0	0	77	9	81
2019	Policy	55	29	9	6	1	0	0	84	7	417
2019	Project management	43	34	11	7	4	1	0	78	11	300
2019	Other services to the public	44	31	11	6	7	1	0	75	13	305
2019	None of the above	45	31	14	5	5	1	0	76	10	504
2018	Client contact centre	34	38	13	8	6	1	0	73	14	342
2018	Health care practitioners	41	45	14	0	0	0	0	86	0	14
2018	Federal regulators	51	11	33	6	0	0	0	62	6	18
2018	Compliance, inspection and enforcement	35	34	14	9	8	0	0	69	17	84
2018	Communications or public affairs	61	26	7	4	0	1	0	89	4	102
2018	Access to information and privacy	50	39	8	1	2	0	0	89	3	88
2018	Security	42	35	11	9	3	0	0	77	12	82
2018	Legal services	28	53	11	8	0	0	0	81	8	28
2018	Administration and operations	40	35	13	7	5	0	0	75	12	1404
2018	Human resources	57	30	9	2	3	0	0	86	5	240
2018	Financial management	49	40	9	2	1	0	0	89	2	176
2018	Procurement	25	59	7	0	9	0	0	84	9	22
2018	Materiel management	42	36	15	7	0	0	0	78	7	12
2018	Information management	39	39	15	3	4	1	0	78	7	116
2018	Information technology	35	35	21	2	6	1	0	71	8	172
2018	Internal audit	68	25	6	0	0	0	0	94	0	15
2018	Evaluation	34	28	26	8	4	0	0	62	12	27
2018	Data sciences	49	26	14	5	5	2	0	76	10	57
2018	Policy	50	37	7	4	1	0	0	87	5	346
2018	Project management	34	39	15	8	4	0	0	73	12	191
2018	Other services to the public	41	30	13	9	6	1	0	71	16	215
2018	None of the above	41	28	18	8	6	0	0	69	14	371
2017	Client contact centre	26	35	19	11	8	1	0	62	19	354
2017	Health care practitioners	36	46	6	6	7	0	0	82	12	17
2017	Federal regulators	47	19	13	20	0	0	0	66	20	15
2017	Compliance, inspection and enforcement	43	29	16	7	6	0	0	72	12	84
2017	Communications or public affairs	48	33	6	5	6	2	0	82	11	96
2017	Access to information and privacy	49	33	11	3	5	0	0	82	8	64
2017	Security	37	37	16	8	3	0	0	74	11	74
2017	Legal services	41	33	9	5	12	0	0	73	17	18
2017	Administration and operations	38	36	15	8	3	0	0	75	11	1581
2017	Human resources	53	32	10	4	2	0	0	85	5	207
2017	Financial management	53	34	9	3	2	0	0	87	4	178
2017	Procurement	44	39	5	0	12	0	0	83	12	23
2017	Materiel management	52	7	29	0	12	0	0	59	12	16
2017	Information management	46	27	16	6	4	1	1	74	9	133
2017	Information technology	36	36	15	9	4	0	0	72	13	209
2017	Internal audit	70	18	6	6	0	0	0	88	6	17
2017	Evaluation	34	42	15	3	6	0	0	76	9	33
2017	Data sciences	56	31	5	6	2	0	0	87	7	51
2017	Policy	47	37	11	3	2	0	0	84	5	310
2017	Project management	37	35	14	8	5	0	0	72	14	230
2017	Other services to the public	42	33	11	7	6	0	0	76	13	287
2017	None of the above	40	34	12	6	7	1	0	75	13	533
2014	Client contact centre	28	38	17	11	5	1	0	66	16	338
2014	Health care practitioners	29	46	16	0	4	0	4	79	5	20
2014	Federal regulators	52	26	14	6	3	0	0	78	8	39
2014	Compliance, inspection and enforcement	34	35	14	11	5	0	1	69	17	97
2014	Communications or public affairs	39	39	12	5	5	0	0	78	9	124
2014	Access to information and privacy	48	35	8	5	3	0	1	84	8	80
2014	Security	35	26	27	9	4	0	0	61	12	82
2014	Science and technology	25	25	31	10	9	0	0	51	19	20
2014	Legal services	37	34	14	5	4	6	0	76	9	21
2014	Administration and operations	37	37	14	8	3	0	0	75	11	1609
2014	Human resources	37	35	13	8	4	2	1	75	12	200
2014	Financial management	37	45	11	3	3	0	0	82	6	193
2014	Procurement	32	0	33	15	16	4	0	34	32	21
2014	Materiel management	45	22	17	8	8	0	0	67	16	13
2014	Information management	38	34	13	8	7	0	0	72	15	161
2014	Information technology	30	39	15	10	6	0	0	69	16	256
2014	Internal audit	31	37	32	0	0	0	0	68	0	16
2014	Evaluation	40	36	10	8	3	2	0	78	12	60
2014	Other services to the public	37	36	15	8	5	0	0	73	12	559
2014	None of the above	41	34	14	7	3	0	0	75	10	825

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	30	22	22	11	12	3	0	54	23	455
2019	Health care practitioners	49	23	20	0	0	7	0	78	0	25
2019	Federal regulators	52	26	7	8	4	4	0	80	12	28
2019	Compliance, inspection and enforcement	43	25	14	7	11	0	0	68	17	92
2019	Communications or public affairs	57	19	13	7	3	2	0	77	10	120
2019	Access to information and privacy	40	26	15	8	7	4	0	69	16	123
2019	Security	33	17	21	16	7	5	1	53	25	74
2019	Science and technology	39	24	11	13	0	14	0	73	15	16
2019	Legal services	50	36	14	0	0	0	0	86	0	29
2019	Administration and operations	40	24	16	9	7	3	0	67	17	1762
2019	Human resources	51	25	14	6	4	1	0	77	9	256
2019	Financial management	48	26	15	7	2	2	0	76	9	179
2019	Procurement	38	13	22	4	11	4	6	58	17	20
2019	Materiel management	34	22	21	18	6	0	0	56	23	19
2019	Information management	39	21	16	11	8	4	1	63	21	138
2019	Information technology	37	28	17	12	5	1	1	66	17	269
2019	Internal audit	52	31	4	8	4	0	0	83	12	26
2019	Evaluation	24	25	12	23	9	6	0	52	34	52
2019	Data sciences	38	31	12	8	10	1	0	70	18	81
2019	Policy	49	22	14	9	4	2	0	73	13	418
2019	Project management	40	25	16	8	7	4	1	68	15	300
2019	Other services to the public	40	22	15	9	10	3	1	65	20	306
2019	None of the above	42	24	17	8	6	3	1	68	15	510
2018	Client contact centre	26	30	19	8	11	6	0	60	20	349
2018	Health care practitioners	34	36	22	7	0	0	0	71	7	14
2018	Federal regulators	51	16	21	11	0	0	0	67	11	18
2018	Compliance, inspection and enforcement	39	19	20	11	10	2	0	59	21	84
2018	Communications or public affairs	51	18	21	4	4	2	0	70	8	101
2018	Access to information and privacy	44	31	15	4	3	2	0	77	8	88
2018	Security	34	29	17	9	10	1	0	64	19	82
2018	Legal services	30	34	22	3	8	3	0	66	11	28
2018	Administration and operations	38	25	17	9	7	2	1	66	17	1416
2018	Human resources	50	28	12	5	4	1	0	79	9	245
2018	Financial management	45	32	17	3	3	1	0	78	5	179
2018	Procurement	22	19	28	18	13	0	0	41	31	22
2018	Materiel management	25	18	50	7	0	0	0	43	7	12
2018	Information management	40	19	18	10	8	5	0	63	19	117
2018	Information technology	29	28	23	10	6	3	1	60	16	172
2018	Internal audit	61	20	19	0	0	0	0	81	0	15
2018	Evaluation	38	18	10	30	4	0	0	56	34	27
2018	Data sciences	40	24	15	11	8	2	0	65	20	59
2018	Policy	46	26	13	8	4	3	0	74	13	346
2018	Project management	33	25	17	12	11	2	0	59	24	192
2018	Other services to the public	39	23	14	11	9	3	1	64	21	216
2018	None of the above	35	23	19	9	11	3	0	60	21	374
2017	Client contact centre	27	22	15	16	14	5	0	52	32	355
2017	Health care practitioners	36	18	16	18	12	0	0	54	30	17
2017	Federal regulators	46	20	13	20	0	0	0	66	20	15
2017	Compliance, inspection and enforcement	40	26	18	8	3	3	1	69	12	83
2017	Communications or public affairs	42	26	12	5	12	2	0	70	18	97
2017	Access to information and privacy	44	25	18	5	5	2	2	71	10	64
2017	Security	33	39	9	11	7	1	0	73	17	74
2017	Legal services	23	19	12	9	27	0	10	46	40	18
2017	Administration and operations	38	25	17	10	6	4	0	66	17	1584
2017	Human resources	50	26	11	5	4	4	0	79	10	207
2017	Financial management	48	30	12	5	3	2	0	80	8	181
2017	Procurement	39	26	4	18	8	5	0	68	27	23
2017	Materiel management	33	34	20	0	13	0	0	67	13	17
2017	Information management	31	28	20	9	7	4	1	62	17	133
2017	Information technology	32	23	25	11	7	1	1	57	18	209
2017	Internal audit	64	6	12	12	0	0	6	74	13	17
2017	Evaluation	48	19	9	12	9	3	0	69	22	33
2017	Data sciences	49	20	18	9	2	2	0	70	11	51
2017	Policy	38	30	18	9	2	3	1	70	11	311
2017	Project management	31	28	21	10	7	3	0	61	18	232
2017	Other services to the public	37	30	13	6	7	5	2	71	15	286
2017	None of the above	37	24	16	9	8	5	1	65	18	532
2014	Client contact centre	21	25	18	16	16	3	0	49	33	339
2014	Health care practitioners	36	9	35	12	4	0	4	47	17	20
2014	Federal regulators	48	20	11	11	5	3	2	72	17	39
2014	Compliance, inspection and enforcement	38	14	24	11	7	5	1	55	19	97
2014	Communications or public affairs	36	26	20	10	5	3	1	64	16	125
2014	Access to information and privacy	41	28	13	8	5	4	1	73	13	80
2014	Security	30	25	20	9	11	5	1	58	21	82
2014	Science and technology	26	19	32	5	13	5	0	47	20	20
2014	Legal services	33	23	14	15	9	6	0	59	26	21
2014	Administration and operations	35	26	15	12	7	4	1	65	19	1610
2014	Human resources	36	25	15	12	6	5	2	65	19	199
2014	Financial management	34	34	17	8	5	1	1	69	13	193
2014	Procurement	32	0	6	41	16	4	0	34	60	21
2014	Materiel management	51	24	0	8	16	0	0	76	24	13
2014	Information management	30	28	15	9	13	4	0	60	23	161
2014	Information technology	30	27	16	11	11	4	1	60	23	255
2014	Internal audit	24	37	32	0	0	6	0	65	0	16
2014	Evaluation	39	26	19	8	5	4	0	67	13	60
2014	Other services to the public	35	26	18	8	8	4	1	64	17	560
2014	None of the above	38	26	19	9	5	4	1	66	14	826

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Client contact centre	36	28	36	457
2019	Health care practitioners	23	31	45	25
2019	Federal regulators	36	49	15	28
2019	Compliance, inspection and enforcement	36	30	34	95
2019	Communications or public affairs	25	35	40	120
2019	Access to information and privacy	25	41	34	124
2019	Security	32	28	40	74
2019	Science and technology	44	13	43	16
2019	Legal services	32	38	30	29
2019	Administration and operations	30	35	35	1765
2019	Human resources	38	27	35	257
2019	Financial management	27	34	39	178
2019	Procurement	41	27	32	20
2019	Materiel management	18	50	32	19
2019	Information management	25	34	41	138
2019	Information technology	24	33	42	269
2019	Internal audit	31	30	38	26
2019	Evaluation	32	28	41	52
2019	Data sciences	37	29	34	82
2019	Policy	49	19	32	419
2019	Project management	35	27	39	301
2019	Other services to the public	26	38	36	306
2019	None of the above	26	41	34	512
2018	Client contact centre	37	27	36	346
2018	Health care practitioners	22	41	36	14
2018	Federal regulators	22	42	36	18
2018	Compliance, inspection and enforcement	35	29	37	85
2018	Communications or public affairs	27	36	38	102
2018	Access to information and privacy	16	48	35	88
2018	Security	32	38	30	84
2018	Legal services	19	31	50	28
2018	Administration and operations	29	36	35	1426
2018	Human resources	29	39	33	245
2018	Financial management	33	40	28	180
2018	Procurement	22	19	59	22
2018	Materiel management	27	43	30	13
2018	Information management	28	34	39	118
2018	Information technology	21	37	42	173
2018	Internal audit	22	52	26	15
2018	Evaluation	31	37	32	27
2018	Data sciences	38	30	32	59
2018	Policy	43	22	34	348
2018	Project management	40	20	41	192
2018	Other services to the public	20	44	36	216
2018	None of the above	28	36	36	374
2017	Client contact centre	33	31	36	355
2017	Health care practitioners	42	35	22	17
2017	Federal regulators	27	35	39	15
2017	Compliance, inspection and enforcement	37	34	29	84
2017	Communications or public affairs	30	39	31	97
2017	Access to information and privacy	23	47	30	64
2017	Security	33	37	30	74
2017	Legal services	58	23	19	18
2017	Administration and operations	29	38	33	1583
2017	Human resources	27	41	32	208
2017	Financial management	27	42	31	180
2017	Procurement	39	42	19	23
2017	Materiel management	18	40	42	17
2017	Information management	33	28	39	133
2017	Information technology	24	38	38	209
2017	Internal audit	47	29	24	17
2017	Evaluation	31	39	30	33
2017	Data sciences	33	31	36	51
2017	Policy	41	24	35	312
2017	Project management	39	26	36	231
2017	Other services to the public	21	46	32	286
2017	None of the above	26	42	31	534
2014	Client contact centre	34	29	37	339
2014	Health care practitioners	20	25	56	20
2014	Federal regulators	41	28	31	39
2014	Compliance, inspection and enforcement	26	43	31	97
2014	Communications or public affairs	36	29	35	125
2014	Access to information and privacy	33	37	30	80
2014	Security	34	36	31	82
2014	Science and technology	19	26	55	20
2014	Legal services	39	24	37	21
2014	Administration and operations	29	37	35	1610
2014	Human resources	42	26	32	200
2014	Financial management	35	32	33	193
2014	Procurement	49	20	31	21
2014	Materiel management	39	47	14	13
2014	Information management	29	32	39	161
2014	Information technology	31	31	38	256
2014	Internal audit	43	24	33	16
2014	Evaluation	23	40	37	60
2014	Other services to the public	19	44	36	559
2014	None of the above	28	36	36	825

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Client contact centre	3	44	43	2	5	4	166
2019	Federal regulators	39	11	41	10	0	0	10
2019	Compliance, inspection and enforcement	6	30	50	3	12	0	34
2019	Communications or public affairs	3	43	23	13	14	3	30
2019	Access to information and privacy	15	31	16	10	20	7	31
2019	Security	8	25	43	8	7	8	24
2019	Administration and operations	7	47	23	4	12	7	525
2019	Human resources	7	53	18	5	14	4	96
2019	Financial management	8	60	21	0	5	6	48
2019	Information management	8	40	16	0	29	6	34
2019	Information technology	15	26	38	0	13	8	65
2019	Evaluation	12	22	24	12	18	12	17
2019	Data sciences	4	25	34	10	24	3	30
2019	Policy	4	54	26	3	6	7	205
2019	Project management	5	51	20	11	9	4	104
2019	Other services to the public	10	31	24	6	20	8	78
2019	None of the above	10	34	21	8	19	8	128
2018	Client contact centre	3	48	28	9	5	8	125
2018	Compliance, inspection and enforcement	10	37	37	3	0	13	29
2018	Communications or public affairs	4	46	26	0	20	4	26
2018	Access to information and privacy	13	56	24	0	8	0	15
2018	Security	7	45	37	0	3	7	27
2018	Administration and operations	12	43	28	4	7	6	412
2018	Human resources	10	52	22	4	6	6	72
2018	Financial management	11	45	28	3	9	3	57
2018	Information management	8	33	15	3	31	10	32
2018	Information technology	9	22	43	0	13	13	37
2018	Data sciences	0	45	31	9	6	9	22
2018	Policy	2	51	32	2	4	9	151
2018	Project management	10	34	37	6	4	8	77
2018	Other services to the public	9	33	17	15	14	11	45
2018	None of the above	8	27	35	5	12	13	104
2017	Client contact centre	5	31	47	8	5	3	116
2017	Compliance, inspection and enforcement	17	27	15	12	6	22	29
2017	Communications or public affairs	7	35	41	7	10	0	29
2017	Access to information and privacy	20	27	32	0	21	0	15
2017	Security	4	48	40	8	0	0	25
2017	Administration and operations	11	45	22	7	9	7	455
2017	Human resources	5	54	28	0	4	10	55
2017	Financial management	10	37	44	0	6	2	48
2017	Information management	15	26	20	8	26	4	41
2017	Information technology	16	23	49	4	7	2	50
2017	Evaluation	10	31	49	10	0	0	10
2017	Data sciences	12	49	33	0	0	5	16
2017	Policy	1	44	35	5	7	7	129
2017	Project management	5	49	35	0	2	9	91
2017	Other services to the public	11	38	28	3	9	11	62
2017	None of the above	11	37	23	6	12	11	140
2014	Client contact centre	4	34	48	7	9999	7	113
2014	Federal regulators	0	60	33	0	9999	6	16
2014	Compliance, inspection and enforcement	24	31	19	3	9999	22	26
2014	Communications or public affairs	5	27	40	6	9999	23	45
2014	Access to information and privacy	11	46	31	0	9999	12	26
2014	Security	11	22	48	4	9999	15	27
2014	Administration and operations	11	41	27	8	9999	13	466
2014	Human resources	13	20	38	8	9999	20	84
2014	Financial management	8	55	22	6	9999	10	68
2014	Procurement	0	9	74	0	9999	17	11
2014	Information management	7	30	31	14	9999	17	46
2014	Information technology	10	28	51	5	9999	6	79
2014	Evaluation	8	22	14	22	9999	34	14
2014	Other services to the public	17	23	27	16	9999	18	105
2014	None of the above	11	39	25	9	9999	16	229

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	19	45	14	15	6	1	1	65	21	456
2019	Health care practitioners	33	39	9	15	4	0	0	72	19	25
2019	Federal regulators	27	58	11	4	0	0	0	85	4	28
2019	Compliance, inspection and enforcement	29	47	13	8	2	1	0	77	11	94
2019	Communications or public affairs	24	57	9	7	1	1	2	83	8	119
2019	Access to information and privacy	39	41	8	6	1	3	3	84	8	123
2019	Security	28	48	15	7	3	0	0	76	9	74
2019	Science and technology	18	37	27	11	6	0	0	56	17	16
2019	Legal services	40	33	4	18	0	4	2	78	19	29
2019	Administration and operations	37	43	8	6	3	1	2	82	10	1761
2019	Human resources	34	39	12	6	2	1	7	78	9	257
2019	Financial management	36	47	11	3	1	1	1	85	4	179
2019	Procurement	34	43	4	18	0	0	0	77	18	20
2019	Materiel management	41	25	23	5	0	0	6	70	5	19
2019	Information management	23	48	10	5	4	2	7	79	10	138
2019	Information technology	40	43	9	3	1	1	2	86	5	269
2019	Internal audit	30	57	4	4	0	4	0	91	4	26
2019	Evaluation	24	53	13	10	0	0	0	77	10	51
2019	Data sciences	30	42	14	5	5	1	2	75	11	81
2019	Policy	31	49	6	5	3	1	6	86	8	418
2019	Project management	32	43	12	8	4	0	1	76	12	301
2019	Other services to the public	35	42	10	7	3	1	2	79	10	305
2019	None of the above	35	41	10	7	2	2	3	80	10	511

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	45	30	13	2	1	8	1	83	3	455
2019	Health care practitioners	57	24	0	4	0	11	4	95	5	25
2019	Federal regulators	48	40	11	0	0	0	0	89	0	28
2019	Compliance, inspection and enforcement	45	34	11	3	1	5	0	83	5	94
2019	Communications or public affairs	62	22	7	1	0	7	2	91	1	119
2019	Access to information and privacy	54	26	10	1	1	5	3	86	2	122
2019	Security	53	21	16	4	1	4	0	77	6	73
2019	Science and technology	44	36	20	0	0	0	0	80	0	16
2019	Legal services	51	32	11	0	0	4	2	88	0	29
2019	Administration and operations	58	25	8	2	1	5	2	88	3	1763
2019	Human resources	56	23	6	2	2	5	6	89	4	257
2019	Financial management	62	27	6	1	1	2	1	92	1	179
2019	Procurement	59	24	11	0	0	6	0	88	0	20
2019	Materiel management	66	28	0	0	0	0	6	100	0	19
2019	Information management	42	26	13	4	2	7	6	78	7	137
2019	Information technology	61	22	7	3	1	6	1	88	4	269
2019	Internal audit	68	20	4	4	0	4	0	92	4	26
2019	Evaluation	54	26	6	2	2	8	2	89	4	51
2019	Data sciences	58	18	9	1	1	10	4	87	3	81
2019	Policy	59	24	6	2	1	4	5	90	3	419
2019	Project management	56	27	7	2	1	6	1	89	4	301
2019	Other services to the public	56	26	9	2	1	5	2	88	3	305
2019	None of the above	54	24	9	2	1	7	3	86	3	509

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	9	91	456
2019	Federal regulators	19	81	28
2019	Compliance, inspection and enforcement	14	86	95
2019	Communications or public affairs	8	92	119
2019	Access to information and privacy	7	93	124
2019	Security	19	81	73
2019	Administration and operations	11	89	1763
2019	Human resources	7	93	257
2019	Financial management	8	92	179
2019	Information management	12	88	137
2019	Information technology	7	93	268
2019	Evaluation	9	91	52
2019	Data sciences	11	89	81
2019	Policy	11	89	416
2019	Project management	13	87	300
2019	Other services to the public	12	88	304
2019	None of the above	10	90	510
2018	Client contact centre	7	93	348
2018	Health care practitioners	0	100	14
2018	Compliance, inspection and enforcement	21	79	84
2018	Communications or public affairs	14	86	102
2018	Access to information and privacy	9	91	88
2018	Security	19	81	83
2018	Legal services	0	100	28
2018	Administration and operations	13	87	1423
2018	Human resources	7	93	246
2018	Financial management	9	91	179
2018	Procurement	0	100	22
2018	Information management	16	84	118
2018	Information technology	10	90	171
2018	Internal audit	0	100	15
2018	Evaluation	22	78	27
2018	Data sciences	8	92	59
2018	Policy	6	94	347
2018	Project management	15	85	191
2018	Other services to the public	11	89	216
2018	None of the above	12	88	376

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	41	59	42
2019	Compliance, inspection and enforcement	38	62	13
2019	Security	50	50	14
2019	Administration and operations	59	41	200
2019	Human resources	36	64	19
2019	Information management	67	33	17
2019	Policy	36	64	46
2019	Project management	48	52	37
2019	Other services to the public	45	55	35
2019	None of the above	60	40	52
2018	Client contact centre	40	60	26
2018	Compliance, inspection and enforcement	61	39	18
2018	Communications or public affairs	57	43	14
2018	Security	56	44	16
2018	Administration and operations	51	49	187
2018	Human resources	61	39	17
2018	Financial management	43	57	16
2018	Information management	70	30	19
2018	Information technology	55	45	18
2018	Policy	38	62	19
2018	Project management	47	53	30
2018	Other services to the public	45	55	24
2018	None of the above	57	43	46

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	74	26	42
2019	Communications or public affairs	51	49	10
2019	Administration and operations	56	44	200
2019	Human resources	64	36	19
2019	Information management	55	45	17
2019	Information technology	50	50	18
2019	Policy	72	28	46
2019	Project management	68	32	37
2019	Other services to the public	74	26	35
2019	None of the above	53	47	52
2018	Client contact centre	74	26	26
2018	Compliance, inspection and enforcement	71	29	18
2018	Communications or public affairs	43	57	14
2018	Security	38	62	16
2018	Administration and operations	56	44	187
2018	Human resources	68	32	17
2018	Financial management	64	36	16
2018	Information management	52	48	19
2018	Information technology	53	47	18
2018	Policy	50	50	19
2018	Project management	59	41	30
2018	Other services to the public	62	38	24
2018	None of the above	68	32	46

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	0	100	42
2019	Communications or public affairs	0	100	10
2019	Administration and operations	6	94	200
2019	Information technology	0	100	18
2018	Compliance, inspection and enforcement	0	100	18
2018	Administration and operations	10	90	187
2018	None of the above	0	100	46

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Client contact centre	100	42
2019	Compliance, inspection and enforcement	100	13
2019	Communications or public affairs	100	10
2019	Security	100	14
2019	Administration and operations	100	200
2019	Human resources	100	19
2019	Financial management	100	11
2019	Information management	100	17
2019	Information technology	100	18
2019	Policy	100	46
2019	Project management	100	37
2019	Other services to the public	100	35
2019	None of the above	100	52
2018	Compliance, inspection and enforcement	100	18
2018	Communications or public affairs	100	14
2018	Security	100	16
2018	Administration and operations	100	187
2018	Human resources	100	17
2018	Financial management	100	16
2018	Information management	100	19
2018	Information technology	100	18
2018	Project management	100	30
2018	Other services to the public	100	24
2018	None of the above	100	46

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	0	100	13
2019	Communications or public affairs	0	100	10
2019	Security	0	100	14
2019	Administration and operations	4	96	200
2019	Human resources	0	100	19
2019	Financial management	0	100	11
2019	Information management	0	100	17
2019	Information technology	0	100	18
2018	Compliance, inspection and enforcement	0	100	18
2018	Security	0	100	16
2018	Administration and operations	4	96	187
2018	Human resources	0	100	17
2018	Financial management	0	100	16
2018	Policy	0	100	19
2018	Other services to the public	0	100	24
2018	None of the above	0	100	46

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	14	86	42
2019	Communications or public affairs	0	100	10
2019	Security	0	100	14
2019	Administration and operations	7	93	200
2019	Human resources	0	100	19
2019	Financial management	0	100	11
2019	Information management	0	100	17
2019	Policy	0	100	46
2019	Project management	0	100	37
2019	Other services to the public	0	100	35
2018	Communications or public affairs	0	100	14
2018	Security	0	100	16
2018	Administration and operations	4	96	187
2018	Financial management	0	100	16
2018	Information management	0	100	19
2018	Information technology	0	100	18
2018	Policy	0	100	19

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	0	100	13
2019	Communications or public affairs	0	100	10
2019	Security	0	100	14
2019	Information technology	0	100	18
2019	Policy	0	100	46
2018	Compliance, inspection and enforcement	0	100	18
2018	Security	0	100	16
2018	Administration and operations	3	97	187
2018	Information management	0	100	19
2018	Policy	0	100	19

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	25	75	41
2019	Security	42	58	14
2019	Administration and operations	29	71	197
2019	Human resources	31	69	19
2019	Information management	38	62	16
2019	Information technology	39	61	18
2019	Policy	30	70	45
2019	Project management	31	69	35
2019	Other services to the public	34	66	35
2019	None of the above	34	66	49
2018	Client contact centre	29	71	26
2018	Compliance, inspection and enforcement	26	74	18
2018	Communications or public affairs	35	65	14
2018	Administration and operations	39	61	187
2018	Financial management	38	62	16
2018	Information management	46	54	19
2018	Information technology	45	55	18
2018	Policy	36	64	19
2018	Project management	27	73	30
2018	Other services to the public	37	63	24
2018	None of the above	45	55	45

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	50	50	41
2019	Security	35	65	14
2019	Administration and operations	33	67	197
2019	Human resources	26	74	19
2019	Information management	40	60	16
2019	Information technology	55	45	18
2019	Policy	38	62	45
2019	Project management	23	77	35
2019	Other services to the public	49	51	35
2019	None of the above	35	65	49
2018	Client contact centre	35	65	26
2018	Compliance, inspection and enforcement	55	45	18
2018	Communications or public affairs	43	57	14
2018	Administration and operations	39	61	187
2018	Human resources	28	72	17
2018	Financial management	49	51	16
2018	Information management	38	62	19
2018	Information technology	50	50	18
2018	Policy	41	59	19
2018	Project management	19	81	30
2018	Other services to the public	42	58	24
2018	None of the above	31	69	45

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	43	57	41
2019	Compliance, inspection and enforcement	47	53	13
2019	Security	43	57	14
2019	Administration and operations	44	56	197
2019	Human resources	42	58	19
2019	Policy	42	58	45
2019	Project management	51	49	35
2019	Other services to the public	40	60	35
2019	None of the above	36	64	49
2018	Client contact centre	41	59	26
2018	Compliance, inspection and enforcement	49	51	18
2018	Communications or public affairs	65	35	14
2018	Security	51	49	16
2018	Administration and operations	46	54	187
2018	Human resources	37	63	17
2018	Financial management	33	67	16
2018	Information management	50	50	19
2018	Information technology	67	33	18
2018	Policy	46	54	19
2018	Project management	35	65	30
2018	Other services to the public	50	50	24
2018	None of the above	39	61	45

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	43	57	41
2019	Administration and operations	40	60	197
2019	Human resources	50	50	19
2019	Information management	31	69	16
2019	Information technology	50	50	18
2019	Policy	61	39	45
2019	Project management	46	54	35
2019	Other services to the public	60	40	35
2019	None of the above	43	57	49
2018	Client contact centre	37	63	26
2018	Compliance, inspection and enforcement	57	43	18
2018	Communications or public affairs	57	43	14
2018	Security	49	51	16
2018	Administration and operations	39	61	187
2018	Human resources	61	39	17
2018	Financial management	44	56	16
2018	Information management	31	69	19
2018	Information technology	65	35	18
2018	Policy	32	68	19
2018	Project management	36	64	30
2018	Other services to the public	52	48	24
2018	None of the above	48	52	45

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	22	78	41
2019	Administration and operations	29	71	197
2019	Information management	0	100	16
2019	Information technology	28	72	18
2019	Policy	38	62	45
2019	Project management	20	80	35
2019	Other services to the public	23	77	35
2019	None of the above	35	65	49
2018	Client contact centre	18	82	26
2018	Compliance, inspection and enforcement	40	60	18
2018	Communications or public affairs	36	64	14
2018	Administration and operations	30	70	187
2018	Human resources	43	57	17
2018	Information management	43	57	19
2018	Information technology	46	54	18
2018	Policy	26	74	19
2018	Project management	17	83	30
2018	Other services to the public	28	72	24
2018	None of the above	43	57	45

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	44	56	41
2019	Compliance, inspection and enforcement	62	38	13
2019	Security	36	64	14
2019	Administration and operations	53	47	197
2019	Human resources	37	63	19
2019	Information management	56	44	16
2019	Information technology	67	33	18
2019	Policy	57	43	45
2019	Project management	43	57	35
2019	Other services to the public	62	38	35
2019	None of the above	49	51	49
2018	Client contact centre	53	47	26
2018	Compliance, inspection and enforcement	49	51	18
2018	Communications or public affairs	57	43	14
2018	Security	38	62	16
2018	Administration and operations	51	49	187
2018	Human resources	59	41	17
2018	Information management	36	64	19
2018	Information technology	59	41	18
2018	Policy	57	43	19
2018	Project management	50	50	30
2018	Other services to the public	55	45	24
2018	None of the above	41	59	45

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	38	62	41
2019	Security	57	43	14
2019	Administration and operations	31	69	197
2019	Human resources	26	74	19
2019	Information management	30	70	16
2019	Information technology	39	61	18
2019	Policy	28	72	45
2019	Project management	26	74	35
2019	Other services to the public	26	74	35
2019	None of the above	30	70	49
2018	Client contact centre	29	71	26
2018	Compliance, inspection and enforcement	40	60	18
2018	Communications or public affairs	36	64	14
2018	Security	32	68	16
2018	Administration and operations	31	69	187
2018	Human resources	30	70	17
2018	Information management	35	65	19
2018	Information technology	55	45	18
2018	Policy	31	69	19
2018	Project management	17	83	30
2018	Other services to the public	37	63	24
2018	None of the above	31	69	45

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2019	Compliance, inspection and enforcement	100	13
2019	Security	100	14
2019	Human resources	100	19
2019	Financial management	100	11
2019	Information management	100	16
2019	Policy	100	45
2019	Project management	100	35
2019	None of the above	100	49
2018	Compliance, inspection and enforcement	100	18
2018	Communications or public affairs	100	14
2018	Security	100	16
2018	Human resources	100	17
2018	Financial management	100	16
2018	Information management	100	19
2018	Information technology	100	18
2018	Policy	100	19
2018	Project management	100	30
2018	Other services to the public	100	24
2018	None of the above	100	45

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Security	0	100	14
2019	Administration and operations	12	88	197
2019	Information management	0	100	16
2019	None of the above	14	86	49
2018	Administration and operations	8	92	187
2018	Human resources	0	100	17
2018	None of the above	11	89	45

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	16	84	41
2019	Administration and operations	8	92	197
2019	Human resources	0	100	19
2019	Information technology	0	100	18
2018	Communications or public affairs	0	100	14
2018	Administration and operations	10	90	187
2018	None of the above	11	89	45

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	53	47	41
2019	Compliance, inspection and enforcement	47	53	13
2019	Security	58	42	14
2019	Administration and operations	44	56	197
2019	Human resources	43	57	19
2019	Financial management	45	55	11
2019	Information management	45	55	16
2019	Information technology	50	50	18
2019	Policy	51	49	45
2019	Project management	57	43	35
2019	Other services to the public	54	46	35
2019	None of the above	52	48	49
2018	Client contact centre	41	59	26
2018	Compliance, inspection and enforcement	66	34	18
2018	Communications or public affairs	50	50	14
2018	Security	32	68	16
2018	Administration and operations	45	55	187
2018	Human resources	31	69	17
2018	Financial management	43	57	16
2018	Information management	44	56	19
2018	Information technology	62	38	18
2018	Policy	45	55	19
2018	Project management	32	68	30
2018	Other services to the public	69	31	24
2018	None of the above	57	43	45

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	15	85	41
2019	Administration and operations	19	81	197
2019	Human resources	32	68	19
2019	Information technology	28	72	18
2019	Policy	15	85	45
2019	Project management	23	77	35
2019	Other services to the public	26	74	35
2019	None of the above	18	82	49
2018	Client contact centre	20	80	26
2018	Administration and operations	26	74	187
2018	Policy	0	100	19
2018	Other services to the public	23	77	24
2018	None of the above	24	76	45

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	16	84	197
2019	Project management	23	77	35
2019	Other services to the public	18	82	35
2019	None of the above	16	84	49
2018	Communications or public affairs	0	100	14
2018	Administration and operations	13	87	187
2018	Financial management	0	100	16
2018	Project management	17	83	30
2018	None of the above	20	80	45

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	36	64	41
2019	Compliance, inspection and enforcement	45	55	13
2019	Security	57	43	14
2019	Administration and operations	54	46	197
2019	Human resources	54	46	19
2019	Financial management	54	46	11
2019	Information management	35	65	16
2019	Information technology	55	45	18
2019	Policy	61	39	45
2019	Project management	45	55	35
2019	Other services to the public	54	46	35
2019	None of the above	61	39	49
2018	Client contact centre	41	59	26
2018	Compliance, inspection and enforcement	55	45	18
2018	Communications or public affairs	50	50	14
2018	Security	54	46	16
2018	Administration and operations	57	43	186
2018	Human resources	39	61	17
2018	Financial management	65	35	16
2018	Information management	67	33	19
2018	Information technology	55	45	18
2018	Policy	52	48	19
2018	Project management	51	49	30
2018	Other services to the public	48	52	24
2018	None of the above	40	60	46

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	24	76	41
2019	Administration and operations	29	71	197
2019	Information technology	33	67	18
2019	Policy	31	69	45
2019	Project management	31	69	35
2019	Other services to the public	29	71	35
2019	None of the above	21	79	49
2018	Client contact centre	28	72	26
2018	Compliance, inspection and enforcement	46	54	18
2018	Administration and operations	27	73	186
2018	Project management	40	60	30
2018	None of the above	13	87	46

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	0	100	41
2019	Security	0	100	14
2019	Administration and operations	7	93	197
2019	Human resources	0	100	19
2019	Information management	0	100	16
2019	Policy	19	81	45
2018	Communications or public affairs	0	100	14
2018	Administration and operations	4	96	186
2018	Project management	0	100	30

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	27	73	41
2019	Administration and operations	14	86	197
2019	Human resources	0	100	19
2019	Information management	0	100	16
2019	Project management	17	83	35
2019	Other services to the public	32	68	35
2019	None of the above	30	70	49
2018	Client contact centre	29	71	26
2018	Compliance, inspection and enforcement	29	71	18
2018	Communications or public affairs	0	100	14
2018	Administration and operations	12	88	186
2018	Information management	27	73	19
2018	Information technology	0	100	18
2018	Project management	21	79	30
2018	Other services to the public	32	68	24
2018	None of the above	18	82	46

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	10	90	197
2019	Policy	19	81	45
2019	None of the above	18	82	49
2018	Client contact centre	16	84	26
2018	Communications or public affairs	0	100	14
2018	Administration and operations	9	91	186
2018	Financial management	0	100	16
2018	Information technology	0	100	18
2018	None of the above	14	86	46

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	4	96	197
2019	Human resources	0	100	19
2019	Financial management	0	100	11
2019	Information management	0	100	16
2019	None of the above	10	90	49
2018	Communications or public affairs	0	100	14
2018	Security	0	100	16
2018	Administration and operations	4	96	186
2018	Human resources	0	100	17
2018	Financial management	0	100	16
2018	Information technology	0	100	18
2018	None of the above	0	100	46

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	15	85	41
2019	Security	0	100	14
2019	Administration and operations	11	89	197
2019	Financial management	0	100	11
2019	Information technology	0	100	18
2019	Policy	16	84	45
2019	None of the above	12	88	49
2018	Client contact centre	19	81	26
2018	Security	0	100	16
2018	Administration and operations	11	89	186
2018	Human resources	0	100	17
2018	Information management	31	69	19
2018	Information technology	0	100	18
2018	Other services to the public	0	100	24
2018	None of the above	16	84	46

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	12	88	41
2019	Compliance, inspection and enforcement	0	100	13
2019	Administration and operations	7	93	197
2019	Information management	0	100	16
2019	Policy	15	85	45
2019	None of the above	18	82	49
2018	Administration and operations	12	88	186
2018	Information technology	0	100	18
2018	None of the above	18	82	46

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	36	64	41
2019	Compliance, inspection and enforcement	39	61	13
2019	Administration and operations	31	69	197
2019	Human resources	41	59	19
2019	Information management	46	54	16
2019	Information technology	33	67	18
2019	Policy	20	80	45
2019	Project management	31	69	35
2019	Other services to the public	29	71	35
2019	None of the above	14	86	49
2018	Client contact centre	35	65	26
2018	Compliance, inspection and enforcement	34	66	18
2018	Communications or public affairs	35	65	14
2018	Security	39	61	16
2018	Administration and operations	26	74	186
2018	Human resources	44	56	17
2018	Information technology	39	61	18
2018	Policy	26	74	19
2018	Project management	32	68	30
2018	Other services to the public	31	69	24
2018	None of the above	35	65	46

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	12	88	189
2019	Human resources	0	100	19
2019	Financial management	0	100	11
2018	Administration and operations	14	86	180
2018	Human resources	0	100	17
2018	None of the above	0	100	45

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	25	75	189
2019	Human resources	27	73	19
2019	None of the above	13	87	44
2018	Client contact centre	24	76	23
2018	Compliance, inspection and enforcement	36	64	17
2018	Communications or public affairs	35	65	14
2018	Administration and operations	18	82	180
2018	Human resources	28	72	17
2018	None of the above	10	90	45

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	11	89	189
2019	Information management	0	100	16
2018	Administration and operations	13	87	180
2018	Other services to the public	0	100	22

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	8	92	189
2019	Information management	0	100	16
2018	Security	0	100	16
2018	Administration and operations	10	90	180
2018	Policy	0	100	18

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	14	86	189
2019	Financial management	0	100	11
2019	Information management	0	100	16
2018	Client contact centre	0	100	23
2018	Administration and operations	13	87	180
2018	Human resources	0	100	17
2018	Policy	0	100	18
2018	None of the above	0	100	45

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	12	88	189
2019	None of the above	11	89	44
2018	Administration and operations	14	86	180
2018	Information management	34	66	17
2018	None of the above	12	88	45

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	10	90	189
2019	Information management	0	100	16
2019	None of the above	14	86	44
2018	Administration and operations	10	90	180
2018	Financial management	33	67	16

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	15	85	189
2019	Information management	0	100	16
2019	None of the above	14	86	44
2018	Administration and operations	13	87	180
2018	Financial management	0	100	16
2018	Information technology	28	72	18
2018	None of the above	16	84	45

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	13	87	189
2019	None of the above	14	86	44
2018	Administration and operations	10	90	180
2018	Financial management	0	100	16
2018	Information technology	24	76	18
2018	Project management	18	82	28
2018	None of the above	16	84	45

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	32	68	189
2019	Human resources	37	63	19
2019	None of the above	27	73	44
2018	Communications or public affairs	35	65	14
2018	Administration and operations	30	70	180
2018	Information management	35	65	17
2018	Information technology	56	44	18
2018	Policy	27	73	18
2018	Project management	32	68	28
2018	Other services to the public	43	57	22
2018	None of the above	33	67	45

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	9	91	189
2019	Human resources	0	100	19
2019	Information management	0	100	16
2019	None of the above	13	87	44
2018	Client contact centre	0	100	23
2018	Administration and operations	8	92	180
2018	Financial management	0	100	16
2018	Other services to the public	29	71	22

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	48	52	189
2019	Human resources	37	63	19
2019	Information management	59	41	16
2019	None of the above	38	62	44
2018	Client contact centre	40	60	23
2018	Compliance, inspection and enforcement	70	30	17
2018	Communications or public affairs	43	57	14
2018	Administration and operations	50	50	180
2018	Human resources	29	71	17
2018	Information management	46	54	17
2018	Information technology	71	29	18
2018	Policy	47	53	18
2018	Project management	60	40	28
2018	Other services to the public	56	44	22
2018	None of the above	64	36	45

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2019	Human resources	100	19
2019	Financial management	100	11
2018	Client contact centre	100	23
2018	Compliance, inspection and enforcement	100	17
2018	Security	100	16
2018	Human resources	100	17
2018	Information management	100	17
2018	Information technology	100	18
2018	Policy	100	18
2018	Other services to the public	100	22

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	55	45	189
2019	Human resources	42	58	19
2019	Financial management	54	46	11
2019	Information management	64	36	16
2019	None of the above	51	49	44
2018	Client contact centre	58	42	23
2018	Compliance, inspection and enforcement	30	70	17
2018	Communications or public affairs	50	50	14
2018	Security	38	62	16
2018	Administration and operations	52	48	180
2018	Human resources	61	39	17
2018	Information management	46	54	17
2018	Information technology	54	46	18
2018	Policy	61	39	18
2018	Project management	57	43	28
2018	Other services to the public	52	48	22
2018	None of the above	60	40	45

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	4	96	189
2019	Human resources	0	100	19
2019	Financial management	0	100	11
2018	Communications or public affairs	0	100	14
2018	Human resources	0	100	17
2018	Financial management	0	100	16
2018	Information management	0	100	17
2018	Policy	0	100	18
2018	Project management	0	100	28

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	8	92	189
2019	None of the above	20	80	44
2018	Administration and operations	12	88	180
2018	Policy	27	73	18
2018	Other services to the public	0	100	22

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	14	86	457
2019	Federal regulators	22	78	28
2019	Compliance, inspection and enforcement	16	84	95
2019	Communications or public affairs	12	88	118
2019	Access to information and privacy	6	94	124
2019	Security	18	82	73
2019	Science and technology	38	62	15
2019	Administration and operations	14	86	1763
2019	Human resources	11	89	257
2019	Financial management	7	93	178
2019	Procurement	25	75	20
2019	Materiel management	25	75	19
2019	Information management	13	87	138
2019	Information technology	13	87	268
2019	Evaluation	27	73	51
2019	Data sciences	18	82	81
2019	Policy	15	85	418
2019	Project management	19	81	299
2019	Other services to the public	15	85	305
2019	None of the above	13	87	507

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	21	14	17	4	5	28	10	58	14	457
2019	Health care practitioners	23	8	8	8	0	38	15	66	17	25
2019	Federal regulators	25	18	26	7	4	16	4	54	14	28
2019	Compliance, inspection and enforcement	14	14	25	8	5	27	7	41	21	95
2019	Communications or public affairs	21	14	22	5	1	31	7	56	9	119
2019	Access to information and privacy	34	14	14	2	2	24	11	73	5	124
2019	Security	16	21	25	10	5	17	7	48	20	74
2019	Science and technology	26	13	12	5	5	27	12	63	18	16
2019	Legal services	21	13	18	8	0	37	4	57	13	29
2019	Administration and operations	20	15	20	7	5	26	8	53	18	1760
2019	Human resources	19	19	21	4	3	27	7	58	10	256
2019	Financial management	20	16	17	2	3	30	12	62	8	179
2019	Procurement	17	4	36	15	0	27	0	30	21	20
2019	Materiel management	37	19	20	0	0	18	6	74	0	19
2019	Information management	18	16	23	3	3	29	9	54	9	138
2019	Information technology	26	14	16	5	4	27	8	61	15	269
2019	Internal audit	27	16	12	0	0	37	8	78	0	26
2019	Evaluation	12	10	16	2	20	30	10	36	37	52
2019	Data sciences	14	18	15	8	7	28	9	51	25	81
2019	Policy	12	13	16	7	6	35	11	46	24	419
2019	Project management	16	11	21	7	7	28	10	43	22	301
2019	Other services to the public	26	15	15	7	5	24	9	60	18	305
2019	None of the above	23	14	20	4	5	24	11	56	13	511
2018	Client contact centre	17	15	20	3	4	33	7	55	12	345
2018	Health care practitioners	32	8	24	0	0	36	0	62	0	13
2018	Federal regulators	35	25	19	16	0	0	5	63	17	18
2018	Compliance, inspection and enforcement	17	9	25	6	10	26	7	40	24	85
2018	Communications or public affairs	17	19	16	2	4	30	12	62	10	100
2018	Access to information and privacy	38	21	18	4	2	18	0	71	7	88
2018	Security	22	20	23	7	6	18	4	53	17	84
2018	Legal services	13	11	17	14	0	35	11	44	25	28
2018	Administration and operations	18	20	23	6	5	23	6	53	16	1422
2018	Human resources	17	16	19	1	3	34	10	59	8	245
2018	Financial management	25	15	18	3	1	31	9	65	5	179
2018	Procurement	13	18	20	9	6	24	10	47	22	22
2018	Materiel management	30	7	30	0	0	26	7	56	0	13
2018	Information management	24	17	21	5	4	25	4	58	12	118
2018	Information technology	17	15	23	5	4	32	3	50	14	173
2018	Internal audit	7	13	6	0	0	67	7	76	0	15
2018	Evaluation	11	7	23	17	7	32	3	27	38	27
2018	Data sciences	26	10	17	5	3	24	15	59	13	58
2018	Policy	14	14	21	5	3	35	7	49	14	346
2018	Project management	13	14	22	9	7	30	5	42	24	190
2018	Other services to the public	22	19	17	5	7	22	9	59	17	214
2018	None of the above	19	12	24	4	7	27	7	47	17	376
2017	Client contact centre	18	16	18	4	6	30	8	55	16	354
2017	Health care practitioners	16	36	12	6	0	30	0	75	8	17
2017	Federal regulators	21	7	40	0	7	13	13	37	9	15
2017	Compliance, inspection and enforcement	11	27	17	6	5	25	9	59	15	83
2017	Communications or public affairs	17	14	16	5	4	26	17	56	16	97
2017	Access to information and privacy	38	16	18	3	3	11	11	69	8	64
2017	Security	17	20	17	8	4	24	10	56	18	74
2017	Legal services	19	19	14	0	0	14	34	73	0	18
2017	Administration and operations	19	19	20	7	5	23	9	55	17	1585
2017	Human resources	19	19	14	3	1	29	15	68	7	208
2017	Financial management	23	19	12	3	3	31	10	71	9	180
2017	Procurement	12	32	13	5	0	34	4	71	8	23
2017	Materiel management	34	24	11	6	6	13	5	70	16	17
2017	Information management	22	15	12	6	5	32	8	62	19	132
2017	Information technology	17	16	23	3	5	27	9	51	12	208
2017	Internal audit	18	28	12	0	0	30	12	79	0	17
2017	Evaluation	16	18	30	0	9	18	10	46	13	33
2017	Data sciences	28	21	5	5	4	18	18	77	14	51
2017	Policy	14	11	19	4	2	39	10	50	13	312
2017	Project management	13	16	19	7	6	28	11	48	21	231
2017	Other services to the public	19	17	16	4	6	31	7	58	16	287
2017	None of the above	20	16	20	6	6	22	9	52	18	532
2014	Client contact centre	23	17	16	4	3	26	12	64	11	339
2014	Health care practitioners	35	13	20	6	0	21	4	65	8	20
2014	Federal regulators	18	16	13	8	8	33	5	54	26	39
2014	Compliance, inspection and enforcement	13	15	20	8	3	34	7	47	19	97
2014	Communications or public affairs	13	17	20	3	5	30	13	51	13	125
2014	Access to information and privacy	21	16	15	8	1	19	20	60	15	80
2014	Security	20	17	20	4	8	23	9	54	17	82
2014	Science and technology	16	20	15	5	13	20	10	52	27	20
2014	Legal services	17	5	13	10	19	32	4	34	45	21
2014	Administration and operations	20	17	18	6	5	26	9	56	16	1612
2014	Human resources	20	15	13	4	2	38	9	65	11	200
2014	Financial management	15	19	16	2	4	29	14	61	11	193
2014	Procurement	15	0	33	12	10	30	0	22	31	21
2014	Materiel management	37	8	16	0	8	22	8	65	12	13
2014	Information management	20	17	19	10	7	21	6	51	24	161
2014	Information technology	22	17	14	6	6	27	9	60	18	256
2014	Internal audit	13	17	13	0	6	38	13	61	13	16
2014	Evaluation	16	14	13	9	8	32	8	49	29	60
2014	Other services to the public	17	18	21	7	6	23	8	50	19	560
2014	None of the above	19	14	19	6	5	30	8	54	16	825

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	34	25	15	3	5	16	2	72	9	456
2019	Health care practitioners	50	12	16	4	0	18	0	75	5	25
2019	Federal regulators	39	25	18	7	4	7	0	69	12	28
2019	Compliance, inspection and enforcement	30	26	21	5	5	11	1	64	12	95
2019	Communications or public affairs	43	27	19	2	1	8	0	77	3	118
2019	Access to information and privacy	50	21	13	3	1	13	0	81	4	124
2019	Security	30	26	24	8	3	8	1	62	12	73
2019	Science and technology	38	26	12	5	5	14	0	73	13	16
2019	Legal services	33	31	7	4	0	25	0	85	5	29
2019	Administration and operations	36	28	15	6	3	10	1	72	11	1762
2019	Human resources	34	32	18	2	2	11	0	75	5	257
2019	Financial management	37	28	13	3	2	14	2	78	6	178
2019	Procurement	33	9	27	15	0	15	0	50	18	20
2019	Materiel management	48	20	16	10	0	0	6	72	11	19
2019	Information management	34	28	16	5	1	13	1	73	8	137
2019	Information technology	38	22	16	6	3	14	1	71	11	268
2019	Internal audit	49	20	11	4	0	15	0	81	5	26
2019	Evaluation	28	23	17	11	13	6	2	55	26	52
2019	Data sciences	39	28	8	8	2	13	1	78	13	81
2019	Policy	30	29	17	7	4	12	1	68	12	419
2019	Project management	29	23	18	7	6	14	4	63	15	301
2019	Other services to the public	42	20	14	5	5	12	2	72	12	304
2019	None of the above	35	24	20	4	4	12	1	68	9	511
2018	Client contact centre	30	25	15	5	4	21	1	70	11	346
2018	Health care practitioners	38	44	7	0	0	12	0	92	0	14
2018	Federal regulators	45	22	16	11	0	0	5	71	12	18
2018	Compliance, inspection and enforcement	28	30	20	7	4	11	0	65	12	84
2018	Communications or public affairs	33	40	13	3	2	9	1	80	5	100
2018	Access to information and privacy	49	28	11	1	4	8	0	83	5	89
2018	Security	32	27	22	7	2	8	1	66	10	84
2018	Legal services	20	29	18	7	0	18	8	65	10	28
2018	Administration and operations	32	30	18	5	4	8	1	69	11	1419
2018	Human resources	32	35	14	1	3	15	1	78	5	245
2018	Financial management	37	30	16	2	1	14	1	79	2	179
2018	Procurement	17	39	20	10	4	9	0	61	16	22
2018	Materiel management	37	14	23	7	0	20	0	63	9	13
2018	Information management	36	31	16	7	1	9	0	73	9	118
2018	Information technology	28	33	19	4	3	12	1	71	8	172
2018	Internal audit	33	41	6	0	0	19	0	92	0	15
2018	Evaluation	23	23	21	14	7	12	0	52	24	27
2018	Data sciences	39	26	13	5	5	12	0	74	11	59
2018	Policy	27	29	21	6	2	13	1	65	10	346
2018	Project management	23	32	17	8	5	14	2	65	15	190
2018	Other services to the public	39	26	17	4	7	7	1	70	12	214
2018	None of the above	30	23	20	5	7	14	1	62	14	373
2017	Client contact centre	27	26	19	5	4	16	2	65	12	352
2017	Health care practitioners	19	52	0	6	0	24	0	93	7	17
2017	Federal regulators	34	20	26	13	0	7	0	58	14	15
2017	Compliance, inspection and enforcement	27	33	24	2	3	9	1	67	6	84
2017	Communications or public affairs	28	22	20	2	5	16	7	65	9	97
2017	Access to information and privacy	43	23	15	2	2	11	5	78	4	64
2017	Security	30	30	25	3	3	8	1	66	6	74
2017	Legal services	36	23	19	0	0	5	17	76	0	18
2017	Administration and operations	33	29	18	6	4	9	2	69	11	1583
2017	Human resources	33	32	16	2	1	12	4	77	4	208
2017	Financial management	34	34	14	2	3	13	0	78	5	181
2017	Procurement	32	48	8	0	0	12	0	91	0	22
2017	Materiel management	57	25	5	6	6	0	0	82	13	17
2017	Information management	33	29	10	6	4	17	1	76	12	132
2017	Information technology	25	26	24	3	4	17	3	62	9	208
2017	Internal audit	42	40	12	0	0	0	6	87	0	17
2017	Evaluation	25	27	21	3	9	11	3	61	14	33
2017	Data sciences	38	27	7	4	4	13	7	81	9	51
2017	Policy	28	27	18	3	2	18	2	70	7	312
2017	Project management	28	23	19	8	5	15	2	62	15	232
2017	Other services to the public	35	25	17	6	4	13	1	70	11	286
2017	None of the above	31	28	18	4	5	12	2	69	10	531
2014	Client contact centre	34	27	14	4	3	15	2	74	9	339
2014	Health care practitioners	44	31	10	0	0	15	0	88	0	20
2014	Federal regulators	31	18	11	13	8	18	2	61	26	39
2014	Compliance, inspection and enforcement	25	25	17	9	3	20	1	64	15	97
2014	Communications or public affairs	27	26	20	2	2	21	2	68	6	125
2014	Access to information and privacy	36	32	14	8	1	6	2	75	10	80
2014	Security	27	24	27	4	5	10	2	59	10	82
2014	Science and technology	16	25	11	5	13	30	0	58	27	20
2014	Legal services	22	24	9	15	14	16	0	56	34	21
2014	Administration and operations	33	26	18	5	3	14	2	69	10	1611
2014	Human resources	25	30	16	3	2	24	0	72	7	199
2014	Financial management	23	36	20	1	2	16	1	72	3	193
2014	Procurement	20	23	25	6	6	21	0	54	15	21
2014	Materiel management	37	14	16	8	0	24	0	68	11	13
2014	Information management	34	24	17	8	6	10	1	65	16	161
2014	Information technology	27	26	17	4	6	17	2	66	13	256
2014	Internal audit	6	36	6	13	6	26	6	63	28	16
2014	Evaluation	33	22	10	10	8	17	0	66	22	60
2014	Other services to the public	31	28	19	7	3	11	1	67	12	560
2014	None of the above	31	25	19	5	3	16	1	67	10	824

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	6	94	455
2019	Compliance, inspection and enforcement	11	89	95
2019	Communications or public affairs	6	94	118
2019	Access to information and privacy	5	95	124
2019	Security	9	91	74
2019	Science and technology	0	100	14
2019	Administration and operations	8	92	1760
2019	Human resources	5	95	255
2019	Financial management	6	94	179
2019	Procurement	0	100	20
2019	Information management	10	90	137
2019	Information technology	6	94	268
2019	Evaluation	9	91	52
2019	Data sciences	8	92	81
2019	Policy	6	94	419
2019	Project management	9	91	299
2019	Other services to the public	7	93	305
2019	None of the above	6	94	506
2018	Client contact centre	5	95	348
2018	Health care practitioners	0	100	14
2018	Compliance, inspection and enforcement	14	86	84
2018	Communications or public affairs	7	93	102
2018	Access to information and privacy	6	94	89
2018	Legal services	0	100	28
2018	Administration and operations	7	93	1416
2018	Human resources	3	97	244
2018	Financial management	3	97	180
2018	Procurement	0	100	22
2018	Materiel management	0	100	13
2018	Information management	13	87	118
2018	Information technology	4	96	172
2018	Internal audit	0	100	15
2018	Data sciences	8	92	58
2018	Policy	5	95	345
2018	Project management	9	91	190
2018	Other services to the public	7	93	216
2018	None of the above	8	92	375

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	25	75	29
2019	Administration and operations	35	65	143
2019	Human resources	34	66	14
2019	Information management	39	61	13
2019	Information technology	54	46	15
2019	Policy	33	67	25
2019	Project management	41	59	27
2019	Other services to the public	29	71	20
2019	None of the above	41	59	30
2018	Client contact centre	31	69	16
2018	Administration and operations	33	67	102
2018	Information management	53	47	15
2018	Policy	48	52	17
2018	Project management	47	53	17
2018	Other services to the public	42	58	15
2018	None of the above	32	68	29

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	69	31	29
2019	Administration and operations	81	19	143
2019	Project management	66	34	27
2019	None of the above	80	20	30
2018	Administration and operations	74	26	102
2018	Information management	60	40	15
2018	Policy	64	36	17
2018	Project management	70	30	17
2018	None of the above	85	15	29

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	0	100	10
2019	Administration and operations	6	94	143
2019	Policy	0	100	25
2019	Project management	0	100	27
2019	Other services to the public	0	100	20
2019	None of the above	0	100	30
2018	Client contact centre	0	100	16
2018	Compliance, inspection and enforcement	0	100	12
2018	Policy	0	100	17
2018	Other services to the public	0	100	15
2018	None of the above	0	100	29

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Client contact centre	100	29
2019	Compliance, inspection and enforcement	100	10
2019	Human resources	100	14
2019	Information management	100	13
2019	Information technology	100	15
2019	Policy	100	25
2019	Project management	100	27
2019	Other services to the public	100	20
2019	None of the above	100	30
2018	Client contact centre	100	16
2018	Compliance, inspection and enforcement	100	12
2018	Administration and operations	100	102
2018	Information management	100	15
2018	Policy	100	17
2018	Project management	100	17
2018	Other services to the public	100	15
2018	None of the above	100	29

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	8	92	143
2019	Information management	0	100	13
2019	Information technology	0	100	15
2019	Policy	0	100	25
2019	Project management	0	100	27
2018	Client contact centre	0	100	16
2018	Administration and operations	7	93	102
2018	Information management	0	100	15
2018	Project management	0	100	17

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	0	100	10
2019	Administration and operations	8	92	143
2019	Human resources	0	100	14
2019	Information management	0	100	13
2019	Project management	0	100	27
2019	Other services to the public	0	100	20
2018	Client contact centre	0	100	16
2018	Information management	0	100	15

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	5	95	143
2019	Information technology	0	100	15
2018	Client contact centre	32	68	16
2018	Administration and operations	8	92	102
2018	Information management	0	100	15

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	31	69	29
2019	Administration and operations	36	64	143
2019	Policy	29	71	25
2019	Project management	30	70	27
2019	Other services to the public	31	69	20
2019	None of the above	30	70	30
2018	Client contact centre	31	69	16
2018	Administration and operations	28	72	101
2018	Other services to the public	38	62	15
2018	None of the above	25	75	29

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	25	75	29
2019	Administration and operations	33	67	143
2019	Policy	44	56	25
2019	Other services to the public	27	73	20
2019	None of the above	27	73	30
2018	Client contact centre	37	63	16
2018	Administration and operations	19	81	101
2018	Other services to the public	32	68	15
2018	None of the above	28	72	29

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	24	76	29
2019	Administration and operations	26	74	143
2019	None of the above	17	83	30
2018	Client contact centre	45	55	16
2018	Administration and operations	20	80	101

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	0	100	10
2019	Administration and operations	9	91	143
2019	Human resources	0	100	14
2019	Project management	0	100	27
2019	None of the above	0	100	30
2018	Client contact centre	0	100	16
2018	Compliance, inspection and enforcement	0	100	12
2018	Administration and operations	5	95	101
2018	None of the above	0	100	29

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	28	72	143
2019	Human resources	35	65	14
2019	Information technology	33	67	15
2019	Policy	56	44	25
2019	Other services to the public	25	75	20
2019	None of the above	25	75	30
2018	Administration and operations	25	75	101
2018	Information management	32	68	15
2018	None of the above	27	73	29

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	21	79	29
2019	Administration and operations	24	76	143
2019	Policy	19	81	25
2019	Project management	26	74	27
2019	None of the above	33	67	30
2018	Administration and operations	19	81	101
2018	Policy	36	64	17
2018	Other services to the public	34	66	15
2018	None of the above	30	70	29

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	4	96	143
2019	Human resources	0	100	14
2019	Information management	0	100	13
2019	Project management	0	100	27
2018	Client contact centre	0	100	16
2018	Policy	0	100	17

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	No (%)	Total responses
2019	Compliance, inspection and enforcement	100	10
2019	Human resources	100	14
2019	Information management	100	13
2019	Information technology	100	15
2019	Other services to the public	100	20
2019	None of the above	100	30
2018	Client contact centre	100	16
2018	Project management	100	17
2018	Other services to the public	100	15

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	0	100	10
2019	Administration and operations	8	92	143
2019	Human resources	0	100	14
2019	Information management	0	100	13
2018	Client contact centre	0	100	16
2018	Administration and operations	11	89	101
2018	Information management	0	100	15
2018	Policy	0	100	17

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	21	79	29
2019	Compliance, inspection and enforcement	0	100	10
2019	Administration and operations	21	79	143
2019	Human resources	0	100	14
2019	Information management	0	100	13
2019	Project management	23	77	27
2019	Other services to the public	34	66	20
2018	Administration and operations	18	82	101

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	No (%)	Total responses
2019	Client contact centre	100	29
2019	Compliance, inspection and enforcement	100	10
2019	Administration and operations	100	143
2019	Human resources	100	14
2019	Information management	100	13
2019	Information technology	100	15
2019	Policy	100	25
2019	Other services to the public	100	20
2018	Client contact centre	100	16
2018	Compliance, inspection and enforcement	100	12
2018	Administration and operations	100	101
2018	Information management	100	15
2018	Policy	100	17
2018	Project management	100	17
2018	Other services to the public	100	15
2018	None of the above	100	29

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	18	82	29
2019	Administration and operations	14	86	143
2019	Policy	23	77	25
2019	Project management	21	79	27
2018	Administration and operations	15	85	101
2018	Project management	34	66	17

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2019	Compliance, inspection and enforcement	100	10
2019	Administration and operations	100	143
2019	Human resources	100	14
2019	Information management	100	13
2019	Information technology	100	15
2019	Policy	100	25
2019	Project management	100	27
2019	Other services to the public	100	20
2019	None of the above	100	30
2018	Client contact centre	100	16
2018	Compliance, inspection and enforcement	100	12
2018	Administration and operations	100	101
2018	Information management	100	15
2018	Policy	100	17
2018	Project management	100	17
2018	Other services to the public	100	15
2018	None of the above	100	29

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	17	83	29
2019	Compliance, inspection and enforcement	0	100	10
2019	Administration and operations	22	78	143
2019	Information management	45	55	13
2019	None of the above	16	84	30
2018	Administration and operations	18	82	101
2018	Information management	36	64	15
2018	Policy	0	100	17
2018	None of the above	29	71	29

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	34	66	29
2019	Administration and operations	28	72	141
2019	Information technology	33	67	15
2019	Policy	34	66	24
2019	Project management	29	71	27
2019	Other services to the public	25	75	20
2019	None of the above	38	62	29
2018	Administration and operations	27	73	102
2018	Policy	42	58	17
2018	Project management	36	64	17
2018	Other services to the public	40	60	15
2018	None of the above	23	77	29

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	0	100	10
2019	Administration and operations	14	86	141
2019	Project management	22	78	27
2019	None of the above	0	100	29
2018	Administration and operations	11	89	102
2018	Information management	0	100	15
2018	Project management	29	71	17
2018	Other services to the public	34	66	15

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	0	100	29
2019	Compliance, inspection and enforcement	0	100	10
2019	Administration and operations	4	96	141
2019	Human resources	0	100	14
2019	Information management	0	100	13
2019	Information technology	0	100	15
2019	None of the above	0	100	29
2018	Information management	0	100	15
2018	Policy	0	100	17
2018	Project management	0	100	17
2018	Other services to the public	0	100	15
2018	None of the above	0	100	29

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	17	83	29
2019	Compliance, inspection and enforcement	0	100	10
2019	Administration and operations	13	87	141
2019	None of the above	17	83	29
2018	Administration and operations	16	84	102

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	0	100	10
2019	Administration and operations	5	95	141
2019	Human resources	0	100	14
2019	Policy	20	80	24
2019	Project management	0	100	27
2018	Compliance, inspection and enforcement	0	100	12
2018	Administration and operations	8	92	102

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	0	100	10
2019	Administration and operations	5	95	141
2019	Human resources	0	100	14
2019	Information technology	0	100	15
2019	Other services to the public	0	100	20
2018	Compliance, inspection and enforcement	0	100	12
2018	Policy	0	100	17

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	10	90	141
2019	Information technology	0	100	15
2018	Other services to the public	0	100	15

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	0	100	10
2019	Administration and operations	6	94	141
2019	Information technology	0	100	15
2018	Compliance, inspection and enforcement	0	100	12
2018	Administration and operations	14	86	102
2018	Other services to the public	0	100	15
2018	None of the above	15	85	29

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	56	44	29
2019	Administration and operations	52	48	141
2019	Human resources	58	42	14
2019	Information management	54	46	13
2019	Information technology	54	46	15
2019	Policy	34	66	24
2019	Project management	52	48	27
2019	Other services to the public	51	49	20
2019	None of the above	38	62	29
2018	Client contact centre	47	53	16
2018	Compliance, inspection and enforcement	58	42	12
2018	Administration and operations	54	46	102
2018	Information management	52	48	15
2018	Policy	35	65	17
2018	Project management	42	58	17
2018	Other services to the public	60	40	15
2018	None of the above	52	48	29

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	7	93	128
2019	Other services to the public	0	100	19
2018	Compliance, inspection and enforcement	0	100	12
2018	Administration and operations	6	94	98
2018	Other services to the public	0	100	12

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	13	87	128
2018	Administration and operations	14	86	98
2018	Project management	37	63	16

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	6	94	128
2019	Information technology	0	100	15
2019	Other services to the public	0	100	19
2018	Compliance, inspection and enforcement	0	100	12
2018	Administration and operations	8	92	98
2018	Project management	0	100	16
2018	Other services to the public	0	100	12
2018	None of the above	0	100	28

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	No (%)	Total responses
2019	Human resources	100	12
2019	Information technology	100	15
2019	Other services to the public	100	19
2018	Client contact centre	100	15
2018	Compliance, inspection and enforcement	100	12
2018	Information management	100	14
2018	Other services to the public	100	12
2018	None of the above	100	28

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	0	100	10
2019	Administration and operations	4	96	128
2019	Information technology	0	100	15
2018	Compliance, inspection and enforcement	0	100	12
2018	Information management	0	100	14
2018	Policy	0	100	17

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	0	100	10
2019	Administration and operations	6	94	128
2019	Human resources	0	100	12
2018	Compliance, inspection and enforcement	0	100	12
2018	Administration and operations	7	93	98
2018	Policy	0	100	17
2018	Project management	0	100	16
2018	Other services to the public	0	100	12

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	0	100	10
2019	Administration and operations	11	89	128
2019	Human resources	0	100	12
2018	Client contact centre	0	100	15
2018	Administration and operations	7	93	98

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	18	82	128
2019	Information technology	33	67	15
2018	Administration and operations	14	86	98

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	12	88	128
2018	Compliance, inspection and enforcement	0	100	12
2018	Administration and operations	10	90	98

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	25	75	128
2019	Information technology	40	60	15
2019	Other services to the public	27	73	19
2018	Administration and operations	24	76	98
2018	Project management	37	63	16
2018	None of the above	20	80	28

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	9	91	128
2018	Client contact centre	0	100	15
2018	Compliance, inspection and enforcement	0	100	12
2018	Administration and operations	10	90	98
2018	Policy	0	100	17

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	49	51	128
2019	Other services to the public	43	57	19
2018	Client contact centre	42	58	15
2018	Compliance, inspection and enforcement	59	41	12
2018	Administration and operations	53	47	98
2018	Information management	47	53	14
2018	Policy	46	54	17
2018	Project management	62	38	16
2018	None of the above	41	59	28

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2019	Compliance, inspection and enforcement	100	10
2019	Human resources	100	12
2019	Information technology	100	15
2018	Client contact centre	100	15
2018	Compliance, inspection and enforcement	100	12
2018	Information management	100	14
2018	Project management	100	16
2018	Other services to the public	100	12

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	51	49	10
2019	Administration and operations	57	43	128
2019	Human resources	59	41	12
2019	Information technology	59	41	15
2019	Other services to the public	63	37	19
2018	Client contact centre	35	65	15
2018	Compliance, inspection and enforcement	58	42	12
2018	Administration and operations	61	39	98
2018	Information management	42	58	14
2018	Policy	64	36	17
2018	Project management	50	50	16
2018	Other services to the public	59	41	12
2018	None of the above	69	31	28

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	0	100	10
2019	Administration and operations	4	96	128
2019	Human resources	0	100	12
2019	Information technology	0	100	15
2018	Client contact centre	0	100	15
2018	Compliance, inspection and enforcement	0	100	12
2018	Information management	0	100	14
2018	Policy	0	100	17
2018	Project management	0	100	16

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Compliance, inspection and enforcement	0	100	10
2019	Administration and operations	10	90	128
2019	Human resources	0	100	12
2019	Information technology	0	100	15
2018	Client contact centre	41	59	15
2018	Compliance, inspection and enforcement	0	100	12
2018	Administration and operations	14	86	98

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	7	93	457
2019	Compliance, inspection and enforcement	9	91	95
2019	Communications or public affairs	5	95	120
2019	Access to information and privacy	5	95	124
2019	Security	9	91	74
2019	Administration and operations	9	91	1761
2019	Human resources	3	97	257
2019	Financial management	5	95	179
2019	Information management	6	94	137
2019	Information technology	6	94	268
2019	Evaluation	15	85	52
2019	Data sciences	10	90	81
2019	Policy	9	91	417
2019	Project management	14	86	300
2019	Other services to the public	9	91	306
2019	None of the above	8	92	510

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	24	14	20	2	2	28	10	61	7	457
2019	Health care practitioners	28	12	8	0	0	42	11	83	0	25
2019	Federal regulators	29	11	36	0	0	21	4	53	0	27
2019	Compliance, inspection and enforcement	16	11	27	4	3	33	5	44	12	95
2019	Communications or public affairs	23	13	22	1	1	35	7	60	3	120
2019	Access to information and privacy	37	12	10	3	2	26	10	76	8	122
2019	Security	16	18	27	5	3	23	8	49	12	74
2019	Science and technology	26	13	18	5	0	32	5	62	9	16
2019	Legal services	14	16	33	0	0	33	4	48	0	29
2019	Administration and operations	22	15	19	4	4	28	8	58	12	1755
2019	Human resources	23	18	21	2	1	28	7	64	4	257
2019	Financial management	21	18	16	1	3	30	12	66	7	178
2019	Procurement	22	11	40	0	0	26	0	45	0	20
2019	Materiel management	47	9	27	0	6	6	6	63	7	19
2019	Information management	21	14	21	2	3	33	7	57	9	138
2019	Information technology	26	13	19	4	1	30	7	62	9	268
2019	Internal audit	27	16	16	0	0	38	4	73	0	26
2019	Evaluation	14	8	19	0	13	34	12	40	24	52
2019	Data sciences	21	20	13	7	3	28	8	64	16	81
2019	Policy	13	13	17	5	2	40	9	52	14	418
2019	Project management	19	12	21	4	2	32	9	53	11	299
2019	Other services to the public	29	13	17	3	5	25	8	62	13	304
2019	None of the above	24	14	19	3	4	26	10	60	10	511
2018	Client contact centre	20	16	18	4	1	34	6	61	9	349
2018	Health care practitioners	29	15	29	0	0	19	7	60	0	14
2018	Federal regulators	24	25	29	11	0	10	0	55	13	18
2018	Compliance, inspection and enforcement	16	10	24	8	5	29	8	40	21	85
2018	Communications or public affairs	21	15	18	1	1	36	9	65	4	101
2018	Access to information and privacy	43	18	16	1	3	15	4	76	5	87
2018	Security	22	22	24	4	2	22	5	59	9	83
2018	Legal services	10	18	19	4	0	43	7	54	8	28
2018	Administration and operations	19	21	22	3	3	27	5	59	9	1414
2018	Human resources	22	19	18	0	0	33	7	69	1	243
2018	Financial management	27	16	18	3	2	28	6	66	7	180
2018	Procurement	13	24	25	4	4	24	6	52	12	22
2018	Materiel management	30	0	36	0	0	26	7	45	0	13
2018	Information management	25	16	24	7	3	20	5	55	13	117
2018	Information technology	20	12	27	2	2	34	4	51	7	172
2018	Internal audit	7	19	6	0	0	67	0	80	0	15
2018	Evaluation	18	7	21	3	3	43	3	47	13	27
2018	Data sciences	26	13	13	3	2	28	14	68	9	59
2018	Policy	16	13	19	3	1	42	6	56	8	348
2018	Project management	20	13	23	4	4	31	6	52	12	191
2018	Other services to the public	25	17	17	3	5	26	8	63	11	215
2018	None of the above	20	11	25	5	4	29	6	48	14	375
2017	Client contact centre	17	19	18	2	4	32	7	60	10	352
2017	Health care practitioners	11	35	12	0	0	36	7	79	0	17
2017	Federal regulators	27	7	40	0	7	13	7	42	8	15
2017	Compliance, inspection and enforcement	22	21	19	2	3	27	6	63	8	84
2017	Communications or public affairs	14	14	17	2	2	34	17	56	8	96
2017	Access to information and privacy	30	19	18	2	0	16	16	71	2	64
2017	Security	18	19	17	0	3	34	9	65	5	74
2017	Legal services	19	5	23	0	0	18	34	50	0	18
2017	Administration and operations	21	18	19	3	2	30	7	62	8	1584
2017	Human resources	22	17	12	1	1	35	11	72	5	207
2017	Financial management	24	19	13	2	1	33	8	73	4	181
2017	Procurement	26	31	8	0	0	35	0	88	0	23
2017	Materiel management	27	32	17	0	6	13	5	72	8	17
2017	Information management	19	24	13	2	3	29	11	70	9	133
2017	Information technology	20	15	22	2	2	29	10	57	7	210
2017	Internal audit	12	16	12	0	0	49	12	70	0	17
2017	Evaluation	13	18	28	3	9	26	3	44	17	33
2017	Data sciences	22	15	27	0	2	18	16	56	3	51
2017	Policy	14	11	15	4	1	46	9	55	12	312
2017	Project management	16	13	19	4	4	33	12	52	14	230
2017	Other services to the public	21	18	14	3	3	34	6	66	10	287
2017	None of the above	20	15	20	4	2	30	9	59	9	531
2014	Client contact centre	22	16	15	4	2	31	11	64	10	339
2014	Health care practitioners	34	30	16	0	0	16	4	80	0	20
2014	Federal regulators	15	8	20	6	0	49	2	48	11	39
2014	Compliance, inspection and enforcement	15	19	14	5	2	39	6	62	12	97
2014	Communications or public affairs	14	12	24	1	3	34	12	47	7	125
2014	Access to information and privacy	18	16	15	4	1	27	19	63	10	80
2014	Security	24	11	25	5	0	21	13	54	7	81
2014	Science and technology	16	20	25	0	0	34	5	59	0	20
2014	Legal services	13	14	24	0	10	36	4	45	16	21
2014	Administration and operations	22	15	18	3	2	31	9	62	9	1608
2014	Human resources	20	15	12	1	1	43	7	70	5	200
2014	Financial management	14	18	16	1	1	35	15	63	5	192
2014	Procurement	15	19	30	0	6	30	0	49	9	21
2014	Materiel management	29	8	24	0	8	22	8	53	12	13
2014	Information management	22	16	17	4	3	30	7	60	13	161
2014	Information technology	23	16	18	1	4	31	7	63	8	255
2014	Internal audit	6	24	0	6	6	57	0	70	30	16
2014	Evaluation	20	13	13	2	3	42	6	64	10	60
2014	Other services to the public	22	15	20	4	2	31	7	59	9	559
2014	None of the above	19	14	20	2	2	35	8	59	6	825

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	23	16	4	2	14	2	74	7	456
2019	Health care practitioners	51	20	16	0	0	14	0	82	0	25
2019	Federal regulators	40	26	27	0	0	7	0	71	0	27
2019	Compliance, inspection and enforcement	36	26	21	3	3	10	1	69	7	95
2019	Communications or public affairs	46	23	19	2	0	10	1	77	2	119
2019	Access to information and privacy	51	20	14	2	2	12	0	80	4	124
2019	Security	31	28	25	3	3	10	1	66	6	73
2019	Science and technology	44	26	12	5	0	13	0	80	6	16
2019	Legal services	30	24	29	0	0	18	0	65	0	29
2019	Administration and operations	39	25	15	4	3	12	1	74	8	1754
2019	Human resources	37	31	18	2	0	12	0	77	2	257
2019	Financial management	38	29	12	2	3	15	2	80	5	179
2019	Procurement	33	20	27	9	0	11	0	60	10	20
2019	Materiel management	47	15	21	12	0	0	6	65	13	19
2019	Information management	38	25	13	2	2	17	1	78	6	138
2019	Information technology	39	22	19	3	2	14	2	72	5	269
2019	Internal audit	54	23	11	0	0	12	0	87	0	26
2019	Evaluation	38	12	16	4	11	13	6	61	19	52
2019	Data sciences	43	26	9	7	2	11	3	79	11	81
2019	Policy	34	28	16	4	2	14	1	74	7	419
2019	Project management	35	22	21	4	2	14	2	67	8	299
2019	Other services to the public	41	22	13	4	4	13	2	74	10	306
2019	None of the above	36	23	20	3	4	12	2	69	8	511
2018	Client contact centre	36	24	16	3	2	18	1	73	7	349
2018	Health care practitioners	51	35	14	0	0	0	0	86	0	14
2018	Federal regulators	40	32	12	11	0	5	0	75	12	18
2018	Compliance, inspection and enforcement	26	28	18	11	5	12	0	62	18	84
2018	Communications or public affairs	37	31	13	1	1	17	1	82	2	102
2018	Access to information and privacy	53	26	11	1	2	6	1	84	4	89
2018	Security	30	27	23	5	1	13	1	66	7	83
2018	Legal services	16	29	26	0	0	26	3	63	0	28
2018	Administration and operations	35	31	17	3	3	10	1	74	7	1414
2018	Human resources	37	35	12	3	1	11	1	82	4	243
2018	Financial management	40	29	16	3	2	10	1	77	5	180
2018	Procurement	24	43	20	0	4	9	0	73	5	22
2018	Materiel management	44	9	27	0	0	20	0	66	0	13
2018	Information management	35	30	21	5	1	8	0	70	7	117
2018	Information technology	35	25	22	3	1	13	1	70	4	173
2018	Internal audit	33	41	13	0	0	13	0	85	0	15
2018	Evaluation	27	14	25	10	3	20	0	51	17	27
2018	Data sciences	36	35	12	3	2	13	0	81	5	59
2018	Policy	32	29	18	4	1	14	1	72	6	348
2018	Project management	34	25	19	3	4	13	3	70	7	192
2018	Other services to the public	41	26	16	4	5	7	1	73	9	216
2018	None of the above	32	24	19	5	5	14	1	66	12	373
2017	Client contact centre	30	29	17	4	4	14	2	70	10	352
2017	Health care practitioners	16	54	6	0	0	24	0	93	0	17
2017	Federal regulators	34	7	46	7	0	7	0	44	7	15
2017	Compliance, inspection and enforcement	36	31	17	3	3	8	1	74	7	84
2017	Communications or public affairs	30	24	15	3	3	17	8	72	8	97
2017	Access to information and privacy	49	25	14	2	0	6	5	83	2	64
2017	Security	29	37	20	0	0	13	1	77	0	74
2017	Legal services	36	23	23	0	0	0	17	72	0	18
2017	Administration and operations	37	30	16	3	2	11	2	76	6	1580
2017	Human resources	42	26	13	2	1	14	2	82	3	207
2017	Financial management	32	36	12	1	1	14	3	83	3	180
2017	Procurement	45	30	8	0	0	17	0	91	0	23
2017	Materiel management	39	39	17	0	6	0	0	77	6	17
2017	Information management	33	31	12	2	3	16	3	79	6	132
2017	Information technology	30	27	20	1	2	17	2	71	4	210
2017	Internal audit	42	46	6	0	0	6	0	94	0	17
2017	Evaluation	22	30	19	3	9	18	0	63	15	33
2017	Data sciences	35	29	15	2	0	13	7	79	2	51
2017	Policy	31	30	14	2	1	18	3	78	5	312
2017	Project management	28	29	16	5	4	16	2	69	11	231
2017	Other services to the public	35	29	14	2	4	14	2	76	7	287
2017	None of the above	36	26	17	2	3	15	2	74	5	528
2014	Client contact centre	36	25	14	4	2	16	2	75	7	339
2014	Health care practitioners	53	31	10	0	0	6	0	89	0	20
2014	Federal regulators	41	15	17	6	0	21	0	71	7	39
2014	Compliance, inspection and enforcement	35	28	13	4	2	18	1	77	7	97
2014	Communications or public affairs	29	25	17	2	2	25	2	73	4	125
2014	Access to information and privacy	45	23	9	5	1	11	5	81	8	80
2014	Security	29	24	28	8	1	6	3	59	10	81
2014	Science and technology	20	15	26	0	0	38	0	57	0	20
2014	Legal services	19	24	14	0	10	34	0	64	15	21
2014	Administration and operations	36	26	16	3	2	16	2	75	6	1608
2014	Human resources	28	31	13	0	1	25	2	81	2	200
2014	Financial management	26	35	14	1	1	22	1	79	3	193
2014	Procurement	24	29	20	6	0	21	0	67	8	21
2014	Materiel management	29	23	24	0	0	24	0	68	0	13
2014	Information management	33	26	14	7	3	17	1	71	12	160
2014	Information technology	32	24	19	2	3	17	2	70	6	256
2014	Internal audit	12	18	32	6	0	32	0	44	9	16
2014	Evaluation	33	29	14	0	3	20	0	78	4	60
2014	Other services to the public	37	28	17	3	2	13	1	75	5	557
2014	None of the above	34	23	18	2	2	17	3	72	5	826

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	18	24	23	14	20	0	0	42	35	456
2019	Health care practitioners	24	31	20	8	17	0	0	55	25	25
2019	Federal regulators	13	19	18	25	22	0	3	33	49	28
2019	Compliance, inspection and enforcement	13	28	25	16	17	0	1	42	33	95
2019	Communications or public affairs	30	33	13	12	12	0	1	63	23	120
2019	Access to information and privacy	23	25	23	11	16	1	0	49	28	123
2019	Security	15	24	26	17	19	0	0	39	35	74
2019	Science and technology	13	24	32	17	13	0	0	37	30	16
2019	Legal services	18	43	15	11	14	0	0	61	24	29
2019	Administration and operations	18	27	23	14	18	0	1	45	32	1762
2019	Human resources	22	28	25	13	10	0	2	51	24	257
2019	Financial management	28	22	26	12	11	1	1	51	23	179
2019	Procurement	24	29	13	12	22	0	0	52	35	20
2019	Materiel management	22	21	22	15	15	0	6	46	31	19
2019	Information management	22	24	22	17	13	0	1	47	31	138
2019	Information technology	21	29	23	13	13	0	2	51	26	269
2019	Internal audit	30	34	8	4	23	0	0	64	28	26
2019	Evaluation	18	19	21	22	20	0	0	37	42	52
2019	Data sciences	26	38	14	9	11	0	2	65	20	81
2019	Policy	19	30	22	14	12	0	2	50	27	419
2019	Project management	18	25	21	16	20	0	1	43	36	301
2019	Other services to the public	25	25	20	13	17	0	1	50	30	305
2019	None of the above	20	25	22	14	16	2	1	46	31	510
2018	Client contact centre	14	17	24	17	26	1	1	32	44	349
2018	Health care practitioners	21	22	31	14	7	0	5	46	22	14
2018	Federal regulators	19	11	21	15	33	0	0	30	49	18
2018	Compliance, inspection and enforcement	8	26	28	9	29	0	0	34	38	85
2018	Communications or public affairs	25	25	29	14	7	0	0	50	21	101
2018	Access to information and privacy	19	29	21	10	18	0	3	49	29	89
2018	Security	12	20	28	16	22	0	1	33	39	83
2018	Legal services	3	26	28	24	19	0	0	29	43	28
2018	Administration and operations	14	20	24	18	23	0	1	34	41	1420
2018	Human resources	14	22	30	17	14	0	2	37	32	245
2018	Financial management	21	27	21	15	15	1	0	48	30	181
2018	Procurement	4	19	13	14	49	0	0	24	63	22
2018	Materiel management	20	7	7	14	46	7	0	28	64	13
2018	Information management	18	28	23	14	15	1	0	47	29	117
2018	Information technology	15	32	24	10	18	1	1	48	28	172
2018	Internal audit	13	42	25	6	6	0	6	60	14	15
2018	Evaluation	23	36	16	4	18	0	4	61	22	26
2018	Data sciences	21	15	21	21	21	0	2	36	43	59
2018	Policy	14	25	31	15	14	0	1	40	29	346
2018	Project management	13	20	26	14	26	0	1	34	40	192
2018	Other services to the public	15	23	19	18	23	0	1	39	41	217
2018	None of the above	17	21	20	15	24	0	3	39	40	376
2017	Client contact centre	11	17	16	17	36	0	3	29	54	354
2017	Health care practitioners	6	17	31	17	18	0	12	25	40	17
2017	Federal regulators	21	21	6	19	33	0	0	42	52	15
2017	Compliance, inspection and enforcement	15	18	24	19	23	0	1	34	42	84
2017	Communications or public affairs	19	20	20	18	20	0	2	40	39	97
2017	Access to information and privacy	16	19	25	19	22	0	0	35	40	64
2017	Security	11	11	18	21	38	0	0	22	60	74
2017	Legal services	14	0	5	33	48	0	0	14	81	18
2017	Administration and operations	13	18	20	19	30	0	1	31	49	1584
2017	Human resources	12	20	27	21	20	0	1	32	41	208
2017	Financial management	17	27	25	12	15	2	2	46	28	181
2017	Procurement	9	10	35	21	25	0	0	20	46	23
2017	Materiel management	13	20	23	20	17	0	7	36	39	17
2017	Information management	16	23	17	14	25	1	4	41	41	133
2017	Information technology	25	24	24	14	10	1	2	50	25	210
2017	Internal audit	6	35	12	23	19	0	6	43	44	17
2017	Evaluation	15	21	24	15	22	0	3	37	38	33
2017	Data sciences	20	18	17	20	16	4	5	42	39	51
2017	Policy	18	23	23	13	22	0	0	41	35	311
2017	Project management	8	20	24	17	29	0	1	29	47	232
2017	Other services to the public	13	23	19	19	25	1	1	36	45	287
2017	None of the above	15	17	19	21	27	0	1	32	48	529

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	26	29	24	11	7	0	2	56	19	456
2019	Health care practitioners	20	40	23	13	4	0	0	60	17	25
2019	Federal regulators	41	15	29	14	0	0	0	56	14	28
2019	Compliance, inspection and enforcement	18	22	24	16	19	1	0	40	35	95
2019	Communications or public affairs	18	35	26	15	7	0	0	53	21	120
2019	Access to information and privacy	38	23	22	11	5	1	0	62	16	124
2019	Security	24	23	30	15	8	0	0	47	23	74
2019	Science and technology	20	19	42	5	13	0	0	40	18	16
2019	Legal services	17	39	17	17	11	0	0	55	28	29
2019	Administration and operations	24	25	25	15	10	0	0	49	26	1764
2019	Human resources	17	26	27	19	11	0	0	43	30	256
2019	Financial management	19	37	27	11	5	0	2	57	16	179
2019	Procurement	24	44	6	13	13	0	0	67	27	20
2019	Materiel management	58	22	10	10	0	0	0	80	10	19
2019	Information management	38	26	22	10	2	0	2	66	12	137
2019	Information technology	23	26	26	14	9	0	1	50	23	269
2019	Internal audit	32	34	16	14	4	0	0	66	18	26
2019	Evaluation	16	32	36	12	3	0	0	48	16	52
2019	Data sciences	28	25	25	7	12	1	1	54	20	81
2019	Policy	18	31	27	15	8	0	0	49	23	418
2019	Project management	20	22	32	14	12	0	0	41	26	298
2019	Other services to the public	30	25	23	13	8	0	0	56	21	303
2019	None of the above	31	25	20	13	10	1	1	57	23	508
2018	Client contact centre	20	31	26	12	9	1	2	52	22	347
2018	Health care practitioners	22	35	28	7	7	0	0	58	14	14
2018	Federal regulators	37	27	16	3	16	0	0	64	20	18
2018	Compliance, inspection and enforcement	14	21	26	16	22	0	0	35	39	82
2018	Communications or public affairs	12	32	32	14	10	0	0	44	23	101
2018	Access to information and privacy	31	21	27	12	8	0	1	53	20	89
2018	Security	18	25	31	16	10	0	0	43	26	84
2018	Legal services	7	36	22	17	18	0	0	43	35	28
2018	Administration and operations	18	25	29	17	11	0	0	43	28	1421
2018	Human resources	13	31	27	18	9	0	1	45	27	246
2018	Financial management	16	29	33	16	4	2	1	46	21	181
2018	Procurement	6	9	51	25	9	0	0	15	34	22
2018	Materiel management	56	7	14	17	0	7	0	67	18	13
2018	Information management	28	33	25	13	1	0	0	61	14	117
2018	Information technology	17	30	20	24	8	1	0	47	33	171
2018	Internal audit	22	26	34	12	6	0	0	48	18	15
2018	Evaluation	27	23	36	11	3	0	0	50	14	27
2018	Data sciences	18	31	30	15	6	0	0	49	21	59
2018	Policy	14	27	32	17	9	0	0	42	26	346
2018	Project management	16	24	26	20	14	0	0	40	33	192
2018	Other services to the public	24	23	29	12	11	0	2	48	23	216
2018	None of the above	30	21	21	17	8	0	1	52	26	378
2017	Client contact centre	19	24	27	18	11	0	1	43	30	354
2017	Health care practitioners	18	35	29	6	13	0	0	53	19	17
2017	Federal regulators	33	28	19	7	13	0	0	61	20	15
2017	Compliance, inspection and enforcement	11	28	35	12	14	0	0	39	26	84
2017	Communications or public affairs	12	25	32	18	12	0	1	37	30	97
2017	Access to information and privacy	26	30	20	11	11	0	2	57	22	63
2017	Security	16	34	28	12	9	0	1	50	21	74
2017	Legal services	31	36	0	19	14	0	0	68	32	18
2017	Administration and operations	18	26	28	16	10	0	1	45	27	1587
2017	Human resources	15	30	32	13	9	0	2	45	22	208
2017	Financial management	18	26	35	14	6	1	0	45	20	181
2017	Procurement	13	54	25	4	4	0	0	67	8	23
2017	Materiel management	34	20	17	25	5	0	0	53	30	17
2017	Information management	32	33	22	8	2	0	2	66	11	132
2017	Information technology	19	28	28	15	9	0	1	48	24	210
2017	Internal audit	30	36	22	12	0	0	0	66	12	17
2017	Evaluation	15	28	33	9	15	0	0	43	24	33
2017	Data sciences	17	18	29	19	7	2	7	39	28	50
2017	Policy	15	28	29	15	12	1	0	44	27	312
2017	Project management	14	26	35	15	8	0	1	41	24	231
2017	Other services to the public	24	30	23	16	6	0	1	54	23	288
2017	None of the above	26	24	23	17	9	0	1	51	26	531

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	25	18	6	4	1	7	69	11	456
2019	Health care practitioners	30	41	12	13	0	0	4	75	13	24
2019	Federal regulators	46	11	29	10	0	0	4	59	10	28
2019	Compliance, inspection and enforcement	26	30	17	18	7	1	1	57	26	95
2019	Communications or public affairs	21	32	24	18	3	0	1	54	22	119
2019	Access to information and privacy	43	28	14	8	4	2	0	72	13	123
2019	Security	41	23	21	11	4	0	0	64	15	74
2019	Science and technology	22	26	19	14	19	0	0	48	33	15
2019	Legal services	24	44	21	3	7	0	0	68	10	29
2019	Administration and operations	31	28	22	11	6	1	2	60	17	1746
2019	Human resources	23	33	25	14	5	0	0	56	19	256
2019	Financial management	26	38	24	7	4	0	2	65	11	178
2019	Procurement	34	29	6	13	18	0	0	63	31	20
2019	Materiel management	63	17	10	10	0	0	0	80	10	19
2019	Information management	42	28	16	9	1	0	4	73	10	138
2019	Information technology	32	26	20	13	8	0	1	59	21	268
2019	Internal audit	46	23	27	0	4	0	0	69	4	26
2019	Evaluation	22	31	30	8	8	2	0	54	16	52
2019	Data sciences	37	25	23	6	7	0	1	63	13	79
2019	Policy	22	28	24	15	10	1	1	51	25	419
2019	Project management	23	29	22	13	12	0	1	53	25	300
2019	Other services to the public	39	27	16	9	5	1	3	68	15	304
2019	None of the above	39	25	16	9	8	1	2	66	17	507
2018	Client contact centre	28	26	19	8	7	1	11	61	17	346
2018	Health care practitioners	34	31	28	0	7	0	0	65	7	14
2018	Federal regulators	37	23	6	19	16	0	0	60	34	18
2018	Compliance, inspection and enforcement	20	26	22	16	15	0	0	46	32	85
2018	Communications or public affairs	19	31	30	13	7	0	1	50	20	101
2018	Access to information and privacy	37	27	14	15	3	0	4	67	19	89
2018	Security	27	34	24	9	5	0	1	61	14	82
2018	Legal services	8	38	32	14	8	0	0	46	22	27
2018	Administration and operations	23	27	27	13	8	0	2	52	21	1414
2018	Human resources	23	27	26	14	8	0	2	51	22	245
2018	Financial management	22	34	23	12	7	1	1	57	20	179
2018	Procurement	11	4	39	32	13	0	0	15	46	22
2018	Materiel management	49	14	30	0	0	7	0	67	0	13
2018	Information management	38	30	16	10	7	0	0	68	16	117
2018	Information technology	26	24	22	14	11	1	1	52	26	172
2018	Internal audit	35	40	13	12	0	0	0	75	12	15
2018	Evaluation	36	28	25	7	4	0	0	64	11	26
2018	Data sciences	24	23	27	21	5	0	0	48	25	59
2018	Policy	17	28	30	16	8	0	1	45	25	342
2018	Project management	18	26	25	22	9	0	0	44	31	191
2018	Other services to the public	33	24	23	9	7	0	4	59	17	216
2018	None of the above	32	25	21	10	9	1	1	58	20	375
2017	Client contact centre	22	21	22	14	12	2	7	47	29	352
2017	Health care practitioners	34	47	0	12	7	0	0	81	19	17
2017	Federal regulators	20	32	34	7	7	0	0	52	14	15
2017	Compliance, inspection and enforcement	25	28	21	13	9	1	2	54	23	84
2017	Communications or public affairs	14	35	23	17	10	0	1	49	27	97
2017	Access to information and privacy	34	27	23	8	6	0	2	62	14	63
2017	Security	34	29	20	9	3	0	5	67	12	74
2017	Legal services	31	14	31	5	14	0	5	48	20	18
2017	Administration and operations	24	29	22	14	7	1	3	55	22	1577
2017	Human resources	23	35	23	14	4	0	1	59	18	207
2017	Financial management	24	35	23	10	6	1	1	60	17	180
2017	Procurement	18	43	30	9	0	0	0	61	9	23
2017	Materiel management	30	33	20	12	5	0	0	64	17	17
2017	Information management	38	31	15	11	1	0	3	72	13	132
2017	Information technology	20	32	27	12	8	0	1	52	20	209
2017	Internal audit	36	23	29	6	0	0	6	63	6	17
2017	Evaluation	25	21	31	14	9	0	0	46	23	33
2017	Data sciences	21	16	25	16	11	2	9	41	31	51
2017	Policy	19	31	23	16	11	0	1	50	27	312
2017	Project management	18	32	23	15	11	0	1	51	26	231
2017	Other services to the public	33	29	23	9	4	1	3	64	13	286
2017	None of the above	30	28	20	12	7	0	2	60	19	532

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	25	26	22	15	10	0	2	52	26	454
2019	Health care practitioners	37	24	27	7	4	0	0	61	12	25
2019	Federal regulators	38	22	26	11	0	0	4	62	11	28
2019	Compliance, inspection and enforcement	30	17	21	12	19	1	0	47	32	95
2019	Communications or public affairs	29	29	29	8	5	0	0	58	13	120
2019	Access to information and privacy	35	19	21	11	12	2	1	55	24	122
2019	Security	28	27	19	14	12	0	0	55	26	74
2019	Science and technology	20	13	24	30	12	0	0	33	42	16
2019	Legal services	35	24	20	10	11	0	0	58	22	29
2019	Administration and operations	27	23	22	14	11	1	1	51	26	1757
2019	Human resources	20	25	21	16	18	0	1	45	34	254
2019	Financial management	30	29	27	8	4	1	2	60	12	179
2019	Procurement	39	24	13	20	4	0	0	62	24	20
2019	Materiel management	55	16	23	6	0	0	0	71	6	18
2019	Information management	34	28	20	9	6	1	3	64	15	137
2019	Information technology	23	28	20	15	12	1	2	52	28	269
2019	Internal audit	38	35	12	15	0	0	0	74	15	26
2019	Evaluation	20	24	30	19	8	0	0	43	27	52
2019	Data sciences	29	27	17	14	10	3	0	58	24	80
2019	Policy	23	28	26	13	8	0	1	52	22	418
2019	Project management	20	22	26	17	13	1	1	43	30	301
2019	Other services to the public	32	23	16	15	11	1	1	57	27	304
2019	None of the above	35	22	17	13	9	1	2	59	23	507
2018	Client contact centre	19	23	21	14	16	3	3	45	33	348
2018	Health care practitioners	33	14	32	21	0	0	0	47	21	14
2018	Federal regulators	26	33	22	3	16	0	0	59	19	18
2018	Compliance, inspection and enforcement	20	15	29	15	21	0	0	35	36	84
2018	Communications or public affairs	24	35	25	10	4	1	1	61	14	101
2018	Access to information and privacy	35	20	20	11	11	1	1	56	23	89
2018	Security	26	27	22	12	13	0	1	53	25	84
2018	Legal services	3	46	31	13	7	0	0	49	20	28
2018	Administration and operations	24	21	24	16	13	1	1	46	29	1417
2018	Human resources	25	28	20	16	9	0	1	54	25	243
2018	Financial management	23	30	26	13	4	1	2	55	18	178
2018	Procurement	7	14	49	14	17	0	0	20	31	21
2018	Materiel management	56	7	14	10	0	7	7	73	11	13
2018	Information management	29	25	25	13	7	0	1	55	20	117
2018	Information technology	17	17	26	22	15	2	1	36	38	172
2018	Internal audit	24	50	21	6	0	0	0	73	6	14
2018	Evaluation	40	29	25	4	4	0	0	68	7	26
2018	Data sciences	26	23	17	24	10	0	0	49	34	58
2018	Policy	19	30	25	17	8	1	1	49	26	347
2018	Project management	18	23	24	23	12	1	0	41	35	191
2018	Other services to the public	29	21	24	13	8	2	3	52	22	215
2018	None of the above	34	19	21	13	11	1	1	54	25	374
2017	Client contact centre	16	24	21	17	16	2	3	43	35	351
2017	Health care practitioners	17	47	17	6	13	0	0	64	19	17
2017	Federal regulators	26	26	20	7	7	0	14	61	15	15
2017	Compliance, inspection and enforcement	21	23	25	18	13	0	1	44	31	84
2017	Communications or public affairs	18	30	24	15	12	0	1	48	27	97
2017	Access to information and privacy	30	22	19	11	15	2	2	54	27	64
2017	Security	31	21	25	13	8	0	1	53	21	74
2017	Legal services	29	17	31	5	19	0	0	46	23	18
2017	Administration and operations	22	25	24	15	11	1	2	48	27	1584
2017	Human resources	18	22	26	20	10	0	2	42	32	208
2017	Financial management	27	36	20	11	3	1	2	65	15	181
2017	Procurement	23	30	22	20	0	0	5	56	21	23
2017	Materiel management	35	35	7	17	7	0	0	70	23	17
2017	Information management	30	28	17	15	4	1	5	62	20	132
2017	Information technology	22	24	23	17	12	0	1	47	29	210
2017	Internal audit	18	30	29	11	6	0	6	51	18	17
2017	Evaluation	12	43	15	17	6	7	0	59	25	33
2017	Data sciences	21	19	26	15	11	2	7	43	29	50
2017	Policy	22	28	24	15	11	0	1	50	26	311
2017	Project management	15	27	28	16	11	0	2	44	28	231
2017	Other services to the public	30	26	19	13	8	2	2	58	22	285
2017	None of the above	25	24	21	12	13	1	3	52	26	531

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	53	21	12	4	3	1	6	80	8	453
2019	Health care practitioners	69	23	0	4	0	0	4	96	4	25
2019	Federal regulators	71	11	11	0	3	0	4	85	4	27
2019	Compliance, inspection and enforcement	49	16	20	3	5	1	6	70	9	95
2019	Communications or public affairs	54	22	16	5	2	0	1	77	7	120
2019	Access to information and privacy	62	17	11	2	1	2	6	86	3	124
2019	Security	64	19	10	6	0	0	1	84	6	74
2019	Science and technology	35	19	39	6	0	0	0	55	6	15
2019	Legal services	46	31	13	7	0	0	4	79	7	29
2019	Administration and operations	54	22	12	4	3	1	4	80	8	1755
2019	Human resources	52	18	11	8	2	0	8	77	11	256
2019	Financial management	54	22	13	7	1	1	3	79	8	179
2019	Procurement	63	22	5	0	5	0	5	90	5	18
2019	Materiel management	78	10	6	0	0	0	6	94	0	19
2019	Information management	66	17	7	1	1	0	7	90	2	138
2019	Information technology	45	27	12	6	5	0	4	76	11	268
2019	Internal audit	65	12	11	0	4	0	8	84	4	26
2019	Evaluation	60	25	4	6	2	0	4	88	8	50
2019	Data sciences	53	26	10	6	1	1	3	82	8	80
2019	Policy	42	27	18	6	5	0	2	71	11	418
2019	Project management	49	27	12	5	4	0	3	79	9	300
2019	Other services to the public	56	19	12	4	4	1	4	79	8	302
2019	None of the above	55	18	8	6	3	1	9	81	10	504
2018	Client contact centre	46	21	15	3	6	1	8	74	9	345
2018	Health care practitioners	56	29	7	7	0	0	0	86	7	14
2018	Federal regulators	64	22	6	3	5	0	0	86	8	18
2018	Compliance, inspection and enforcement	43	26	20	5	3	0	4	71	8	84
2018	Communications or public affairs	43	35	13	5	3	0	1	78	8	100
2018	Access to information and privacy	62	17	9	4	2	2	5	84	6	88
2018	Security	58	19	10	4	4	0	5	81	8	84
2018	Legal services	43	33	11	0	7	0	6	81	8	28
2018	Administration and operations	49	23	13	5	5	0	5	76	11	1413
2018	Human resources	52	23	13	4	3	0	5	79	7	246
2018	Financial management	45	31	12	7	1	1	3	80	8	181
2018	Procurement	46	24	21	0	4	0	4	74	5	22
2018	Materiel management	63	17	14	0	0	7	0	85	0	13
2018	Information management	59	21	11	3	1	1	4	84	4	117
2018	Information technology	41	26	14	9	5	1	4	70	15	170
2018	Internal audit	41	27	25	0	0	0	6	73	0	15
2018	Evaluation	46	18	25	12	0	0	0	63	12	26
2018	Data sciences	46	28	13	6	3	0	3	76	10	58
2018	Policy	34	34	18	6	5	1	2	71	11	346
2018	Project management	42	27	19	6	2	0	4	71	8	191
2018	Other services to the public	48	19	13	7	4	1	8	73	12	213
2018	None of the above	55	19	13	4	4	1	5	78	8	373
2017	Client contact centre	42	23	9	4	4	1	16	78	10	353
2017	Health care practitioners	29	30	17	7	0	0	18	71	8	17
2017	Federal regulators	66	13	7	7	0	0	7	86	7	15
2017	Compliance, inspection and enforcement	48	19	16	3	7	0	6	72	11	84
2017	Communications or public affairs	32	28	21	8	8	0	2	62	17	97
2017	Access to information and privacy	54	19	13	5	2	0	8	80	7	63
2017	Security	57	16	11	3	3	1	9	82	6	73
2017	Legal services	45	18	5	0	5	0	27	87	6	18
2017	Administration and operations	48	24	13	5	2	1	7	78	7	1581
2017	Human resources	48	25	12	5	1	0	10	81	6	208
2017	Financial management	41	32	13	6	1	2	6	79	7	181
2017	Procurement	53	39	0	0	0	0	8	100	0	23
2017	Materiel management	65	23	12	0	0	0	0	88	0	17
2017	Information management	57	12	12	6	1	1	12	78	8	132
2017	Information technology	43	25	17	7	2	1	6	72	10	210
2017	Internal audit	42	29	17	6	0	0	6	76	6	17
2017	Evaluation	46	24	21	9	0	0	0	70	9	33
2017	Data sciences	38	20	20	4	0	4	14	71	5	51
2017	Policy	34	29	20	10	5	0	2	64	16	311
2017	Project management	43	29	16	4	1	2	5	78	5	232
2017	Other services to the public	52	22	10	6	3	1	7	80	9	287
2017	None of the above	51	20	11	6	4	0	8	78	11	532

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	29	29	21	10	10	0	1	58	21	455
2019	Health care practitioners	33	27	28	8	4	0	0	60	12	25
2019	Federal regulators	47	27	15	8	3	0	0	74	11	27
2019	Compliance, inspection and enforcement	26	21	29	15	9	0	0	47	24	95
2019	Communications or public affairs	34	31	16	13	6	0	0	65	19	120
2019	Access to information and privacy	44	29	15	6	5	1	0	74	11	123
2019	Security	37	22	25	9	6	0	1	60	15	74
2019	Science and technology	40	19	24	5	12	0	0	59	17	16
2019	Legal services	29	38	20	6	7	0	0	67	13	29
2019	Administration and operations	35	26	21	10	7	0	1	62	17	1762
2019	Human resources	41	26	18	10	5	0	0	68	15	255
2019	Financial management	35	35	19	6	4	1	1	71	9	179
2019	Procurement	41	35	9	4	11	0	0	76	15	20
2019	Materiel management	53	29	12	6	0	0	0	82	6	19
2019	Information management	41	30	17	4	7	1	1	72	11	138
2019	Information technology	34	29	19	10	8	0	1	63	18	268
2019	Internal audit	45	36	7	4	8	0	0	81	12	26
2019	Evaluation	12	46	16	14	12	0	0	58	26	50
2019	Data sciences	42	31	15	6	7	0	0	72	13	81
2019	Policy	26	29	20	13	11	0	1	55	25	419
2019	Project management	31	30	18	10	10	0	0	62	20	300
2019	Other services to the public	37	26	18	8	10	0	1	63	19	304
2019	None of the above	37	28	15	10	8	1	2	66	18	507
2018	Client contact centre	27	26	21	10	14	1	1	55	24	347
2018	Health care practitioners	22	52	19	0	7	0	0	74	7	14
2018	Federal regulators	35	0	40	20	6	0	0	35	25	18
2018	Compliance, inspection and enforcement	27	27	21	12	13	0	0	54	25	85
2018	Communications or public affairs	33	28	21	10	7	0	1	62	17	101
2018	Access to information and privacy	45	21	15	11	5	1	1	68	17	89
2018	Security	32	28	20	9	11	1	0	60	19	84
2018	Legal services	32	28	23	8	10	0	0	59	18	28
2018	Administration and operations	27	27	21	13	11	0	1	55	24	1419
2018	Human resources	43	22	20	7	5	0	2	66	13	246
2018	Financial management	33	26	23	10	5	2	0	61	16	181
2018	Procurement	29	29	20	9	13	0	0	57	22	22
2018	Materiel management	71	7	7	0	7	7	0	84	8	12
2018	Information management	38	26	24	6	4	1	0	65	10	118
2018	Information technology	30	25	19	16	8	1	1	56	25	171
2018	Internal audit	28	33	32	6	0	0	0	61	6	15
2018	Evaluation	49	15	21	12	4	0	0	64	15	26
2018	Data sciences	39	23	25	7	7	0	0	62	14	58
2018	Policy	24	29	25	14	10	0	0	52	23	345
2018	Project management	25	32	19	13	11	0	0	57	24	192
2018	Other services to the public	32	25	18	14	11	0	1	57	25	216
2018	None of the above	35	22	20	12	9	1	2	58	21	375
2017	Client contact centre	24	28	21	13	11	0	3	54	25	354
2017	Health care practitioners	35	40	6	13	7	0	0	75	20	17
2017	Federal regulators	21	40	13	20	7	0	0	61	27	15
2017	Compliance, inspection and enforcement	23	39	18	12	8	0	0	62	20	84
2017	Communications or public affairs	25	27	28	13	5	0	1	53	18	97
2017	Access to information and privacy	47	23	19	6	3	0	2	72	9	64
2017	Security	29	28	27	8	8	0	0	57	16	73
2017	Legal services	40	10	9	18	5	0	17	61	28	18
2017	Administration and operations	29	30	23	10	7	0	1	60	17	1576
2017	Human resources	39	28	21	8	3	0	1	67	12	208
2017	Financial management	35	31	17	9	7	0	1	67	17	179
2017	Procurement	45	31	21	4	0	0	0	75	4	23
2017	Materiel management	42	20	20	6	12	0	0	62	18	17
2017	Information management	37	24	20	7	8	0	4	63	16	133
2017	Information technology	30	31	24	10	5	0	1	61	14	208
2017	Internal audit	36	46	18	0	0	0	0	82	0	17
2017	Evaluation	25	27	31	6	12	0	0	52	18	33
2017	Data sciences	33	32	20	7	4	0	4	68	11	51
2017	Policy	22	28	27	11	11	0	0	50	22	311
2017	Project management	29	26	22	11	11	0	0	55	22	231
2017	Other services to the public	31	33	17	12	6	0	1	65	18	285
2017	None of the above	32	26	19	13	9	0	2	59	22	529

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	27	34	22	8	7	1	1	63	15	455
2019	Health care practitioners	44	28	16	8	0	0	4	75	8	24
2019	Federal regulators	45	29	18	4	4	0	0	74	7	28
2019	Compliance, inspection and enforcement	26	37	17	11	6	2	1	65	17	95
2019	Communications or public affairs	25	42	22	8	2	0	1	67	10	119
2019	Access to information and privacy	52	26	14	3	4	1	1	79	7	123
2019	Security	28	34	22	9	4	0	1	63	14	74
2019	Science and technology	33	24	13	17	13	0	0	57	30	16
2019	Legal services	44	35	6	7	0	4	4	86	8	29
2019	Administration and operations	34	36	17	7	4	1	1	72	11	1749
2019	Human resources	36	39	14	7	4	0	1	75	11	256
2019	Financial management	31	45	19	3	0	1	1	78	3	178
2019	Procurement	49	27	9	11	4	0	0	76	15	20
2019	Materiel management	51	27	16	6	0	0	0	78	6	19
2019	Information management	44	25	20	4	4	2	2	72	8	138
2019	Information technology	29	33	21	9	4	1	2	65	13	267
2019	Internal audit	58	27	11	4	0	0	0	85	4	26
2019	Evaluation	34	27	27	8	4	0	0	62	12	51
2019	Data sciences	35	32	20	6	3	0	4	69	10	81
2019	Policy	21	43	22	9	5	0	0	64	14	417
2019	Project management	31	29	22	10	6	0	1	61	16	301
2019	Other services to the public	39	27	17	7	5	2	2	70	13	304
2019	None of the above	38	29	18	7	4	1	4	70	11	511
2018	Client contact centre	24	34	23	9	5	2	3	61	15	346
2018	Health care practitioners	29	28	35	7	0	0	0	58	7	14
2018	Federal regulators	38	32	16	14	0	0	0	70	14	18
2018	Compliance, inspection and enforcement	20	37	16	20	7	0	0	57	27	85
2018	Communications or public affairs	29	32	25	10	4	1	0	61	14	102
2018	Access to information and privacy	39	28	18	6	2	4	3	72	9	89
2018	Security	34	31	23	6	6	0	0	65	12	84
2018	Legal services	23	33	32	3	3	0	4	59	7	27
2018	Administration and operations	28	33	24	9	5	1	2	62	14	1416
2018	Human resources	31	36	21	6	5	1	1	68	11	242
2018	Financial management	30	32	25	5	5	2	1	64	10	176
2018	Procurement	22	32	32	9	4	0	0	55	13	22
2018	Materiel management	32	44	7	7	10	0	0	77	17	13
2018	Information management	33	32	22	8	2	1	0	66	11	115
2018	Information technology	22	39	23	8	5	1	2	63	13	172
2018	Internal audit	27	33	22	12	0	0	6	64	13	15
2018	Evaluation	30	34	22	11	4	0	0	64	14	26
2018	Data sciences	25	33	25	8	8	0	0	58	17	57
2018	Policy	19	37	30	8	5	0	0	57	13	345
2018	Project management	21	36	20	11	9	0	1	59	21	189
2018	Other services to the public	33	34	19	7	6	1	1	67	13	215
2018	None of the above	32	29	25	7	4	1	2	62	12	375
2017	Client contact centre	24	28	20	13	11	1	3	54	25	355
2017	Health care practitioners	53	17	30	0	0	0	0	70	0	17
2017	Federal regulators	46	0	20	13	7	0	14	54	23	15
2017	Compliance, inspection and enforcement	25	28	27	17	1	0	1	54	18	83
2017	Communications or public affairs	27	38	22	8	4	0	1	66	12	97
2017	Access to information and privacy	44	30	15	5	3	0	3	76	8	64
2017	Security	40	35	14	4	7	0	1	76	11	73
2017	Legal services	46	9	5	14	22	0	5	58	38	18
2017	Administration and operations	31	34	19	10	5	1	2	66	15	1574
2017	Human resources	33	33	21	6	4	1	3	68	10	208
2017	Financial management	39	35	15	7	2	1	1	76	9	179
2017	Procurement	26	56	4	9	5	0	0	82	14	23
2017	Materiel management	32	36	20	12	0	0	0	69	12	17
2017	Information management	34	31	21	8	1	1	3	68	10	132
2017	Information technology	29	34	20	11	3	1	2	64	15	208
2017	Internal audit	42	41	17	0	0	0	0	83	0	17
2017	Evaluation	35	26	15	15	6	0	3	63	22	33
2017	Data sciences	37	36	18	5	0	2	2	76	6	51
2017	Policy	24	34	25	12	5	0	0	58	17	312
2017	Project management	24	35	22	10	8	0	1	60	18	231
2017	Other services to the public	36	33	16	8	5	0	2	70	13	283
2017	None of the above	37	29	16	10	5	1	3	69	15	530

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	34	31	20	9	4	0	2	67	13	454
2019	Health care practitioners	45	28	11	12	4	0	0	73	16	25
2019	Federal regulators	38	26	21	7	4	0	4	67	11	28
2019	Compliance, inspection and enforcement	23	28	23	16	9	1	0	52	25	94
2019	Communications or public affairs	24	37	23	10	6	0	1	61	16	120
2019	Access to information and privacy	51	25	12	5	5	1	1	78	10	122
2019	Security	24	43	16	8	6	0	3	69	14	74
2019	Science and technology	27	18	30	18	6	0	0	45	25	16
2019	Legal services	31	37	25	7	0	0	0	68	7	29
2019	Administration and operations	26	33	23	10	6	1	1	60	17	1750
2019	Human resources	26	35	23	12	4	0	0	61	16	256
2019	Financial management	30	34	26	7	1	1	1	65	9	178
2019	Procurement	29	38	15	4	13	0	0	67	18	20
2019	Materiel management	47	32	15	6	0	0	0	79	6	19
2019	Information management	33	35	20	8	3	0	2	69	11	138
2019	Information technology	25	28	24	13	7	1	1	55	20	268
2019	Internal audit	39	23	30	8	0	0	0	62	8	26
2019	Evaluation	27	28	17	18	10	0	0	55	28	50
2019	Data sciences	31	34	21	5	7	0	3	66	12	81
2019	Policy	19	35	28	10	7	0	0	54	18	418
2019	Project management	20	31	22	17	9	0	0	52	26	301
2019	Other services to the public	37	25	19	9	8	1	1	63	17	303
2019	None of the above	36	26	18	12	6	1	2	63	18	509
2018	Client contact centre	32	30	21	5	7	2	3	64	13	345
2018	Health care practitioners	21	29	42	7	0	0	0	51	7	14
2018	Federal regulators	28	31	16	20	6	0	0	59	26	18
2018	Compliance, inspection and enforcement	19	30	26	15	10	0	0	49	25	85
2018	Communications or public affairs	20	37	29	11	3	1	0	57	14	102
2018	Access to information and privacy	36	32	16	7	5	2	1	71	13	89
2018	Security	33	29	17	15	6	0	0	62	21	84
2018	Legal services	20	33	32	10	0	0	4	55	11	27
2018	Administration and operations	21	29	27	14	7	1	1	51	21	1415
2018	Human resources	19	35	28	11	5	0	2	56	16	244
2018	Financial management	22	33	23	14	5	2	1	57	20	177
2018	Procurement	11	20	37	9	22	0	0	31	32	22
2018	Materiel management	46	21	17	0	10	7	0	72	10	13
2018	Information management	37	26	20	12	2	1	1	65	15	117
2018	Information technology	22	29	22	16	7	2	1	53	24	173
2018	Internal audit	30	26	25	0	6	0	13	64	7	15
2018	Evaluation	32	21	21	14	11	0	0	54	25	27
2018	Data sciences	26	31	21	17	5	0	0	57	22	57
2018	Policy	15	37	28	12	7	0	1	53	19	346
2018	Project management	13	30	25	17	14	0	0	43	31	189
2018	Other services to the public	28	31	17	16	8	1	0	59	24	216
2018	None of the above	28	27	24	14	6	1	1	56	20	375
2017	Client contact centre	23	25	24	13	11	1	4	50	25	354
2017	Health care practitioners	35	31	28	6	0	0	0	66	6	17
2017	Federal regulators	33	13	20	7	13	0	14	54	23	15
2017	Compliance, inspection and enforcement	20	37	23	12	7	0	0	58	19	84
2017	Communications or public affairs	13	32	26	17	9	0	2	47	26	96
2017	Access to information and privacy	38	31	18	8	3	0	2	70	11	64
2017	Security	29	40	15	5	9	0	1	70	15	73
2017	Legal services	33	14	22	22	9	0	0	47	31	18
2017	Administration and operations	25	29	23	14	6	1	2	56	20	1576
2017	Human resources	22	30	32	12	2	1	1	53	14	207
2017	Financial management	29	34	22	8	4	1	2	65	12	179
2017	Procurement	16	40	26	9	9	0	0	56	18	23
2017	Materiel management	39	35	20	6	0	0	0	74	6	17
2017	Information management	33	30	20	11	3	0	3	64	15	131
2017	Information technology	21	33	28	12	3	1	1	55	16	208
2017	Internal audit	42	22	36	0	0	0	0	64	0	17
2017	Evaluation	22	45	21	6	6	0	0	67	12	33
2017	Data sciences	23	38	16	13	4	4	2	65	18	51
2017	Policy	16	36	27	16	5	0	0	51	22	312
2017	Project management	17	30	26	17	10	0	1	47	28	231
2017	Other services to the public	26	31	21	13	6	0	2	59	20	283
2017	None of the above	30	27	18	15	7	1	2	58	23	530

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	41	30	16	7	5	0	1	72	12	454
2019	Health care practitioners	49	28	23	0	0	0	0	77	0	25
2019	Federal regulators	38	21	26	4	0	0	11	67	4	28
2019	Compliance, inspection and enforcement	29	36	19	9	6	1	0	65	16	95
2019	Communications or public affairs	33	34	18	8	5	0	1	68	14	120
2019	Access to information and privacy	51	31	8	4	4	1	1	84	9	123
2019	Security	24	49	8	9	8	0	1	74	18	74
2019	Science and technology	36	13	13	13	19	0	7	52	34	15
2019	Legal services	35	35	11	15	4	0	0	70	18	28
2019	Administration and operations	35	33	18	8	4	1	1	69	13	1746
2019	Human resources	31	41	15	9	4	0	1	72	13	256
2019	Financial management	34	33	22	5	4	1	1	68	9	178
2019	Procurement	30	36	13	11	9	0	0	67	20	20
2019	Materiel management	52	21	22	6	0	0	0	72	6	19
2019	Information management	45	26	18	6	4	0	1	72	10	138
2019	Information technology	33	30	19	11	7	0	1	63	18	267
2019	Internal audit	57	19	16	4	4	0	0	76	8	26
2019	Evaluation	36	26	21	10	8	0	0	61	18	50
2019	Data sciences	25	35	21	11	8	0	0	60	19	81
2019	Policy	23	32	24	13	8	0	0	55	21	417
2019	Project management	26	28	21	15	11	0	0	54	26	301
2019	Other services to the public	41	29	16	7	5	1	1	71	12	305
2019	None of the above	45	21	18	7	6	2	1	68	13	509
2018	Client contact centre	34	29	20	8	5	2	3	66	13	345
2018	Health care practitioners	44	15	34	7	0	0	0	59	7	14
2018	Federal regulators	34	29	22	9	6	0	0	63	15	18
2018	Compliance, inspection and enforcement	30	30	22	9	9	0	0	60	18	85
2018	Communications or public affairs	31	29	27	9	3	1	0	61	12	100
2018	Access to information and privacy	35	28	23	5	4	3	1	66	10	88
2018	Security	32	31	17	10	10	0	0	63	20	83
2018	Legal services	15	44	22	7	0	0	12	68	8	27
2018	Administration and operations	30	31	22	10	5	1	2	62	16	1407
2018	Human resources	27	28	28	9	6	0	2	56	16	244
2018	Financial management	27	30	25	12	3	2	1	59	15	177
2018	Procurement	18	28	28	14	13	0	0	45	27	22
2018	Materiel management	39	27	33	0	0	0	0	67	0	13
2018	Information management	34	35	18	10	2	1	0	69	13	116
2018	Information technology	21	30	23	16	8	1	2	52	25	173
2018	Internal audit	36	33	19	6	0	0	6	73	6	15
2018	Evaluation	46	29	4	11	11	0	0	75	22	26
2018	Data sciences	23	30	24	17	7	0	0	53	23	57
2018	Policy	19	33	25	14	8	0	0	53	23	342
2018	Project management	16	29	26	16	11	0	1	46	27	189
2018	Other services to the public	34	33	18	8	5	1	1	68	13	215
2018	None of the above	33	24	25	8	8	0	1	58	16	374
2017	Client contact centre	26	27	17	14	10	1	4	56	26	355
2017	Health care practitioners	41	37	22	0	0	0	0	78	0	17
2017	Federal regulators	46	19	14	0	7	0	14	76	8	15
2017	Compliance, inspection and enforcement	32	31	19	11	5	0	2	64	16	84
2017	Communications or public affairs	27	29	27	6	8	0	2	58	14	97
2017	Access to information and privacy	39	31	11	9	6	0	3	73	16	64
2017	Security	36	26	17	12	5	1	3	64	18	73
2017	Legal services	43	5	25	9	19	0	0	47	28	18
2017	Administration and operations	33	29	20	9	5	1	2	64	15	1575
2017	Human resources	30	32	23	8	6	0	1	63	14	208
2017	Financial management	34	34	17	11	3	1	0	69	14	179
2017	Procurement	33	36	16	10	5	0	0	69	15	23
2017	Materiel management	37	33	17	13	0	0	0	70	13	17
2017	Information management	32	39	15	7	4	1	2	73	11	132
2017	Information technology	29	30	22	12	5	1	1	60	17	208
2017	Internal audit	42	23	23	12	0	0	0	65	12	17
2017	Evaluation	43	27	18	9	3	0	0	70	12	33
2017	Data sciences	26	43	16	11	2	0	2	70	13	51
2017	Policy	19	34	24	13	9	0	0	53	23	311
2017	Project management	20	26	30	14	10	0	0	45	24	231
2017	Other services to the public	38	31	17	8	4	0	2	70	13	284
2017	None of the above	36	26	18	9	7	1	3	64	17	530

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	38	26	17	9	7	1	2	66	16	453
2019	Health care practitioners	56	24	12	7	0	0	0	81	7	25
2019	Federal regulators	40	15	22	11	4	0	7	59	17	28
2019	Compliance, inspection and enforcement	45	20	21	6	7	0	0	65	14	95
2019	Communications or public affairs	54	20	18	5	2	0	1	75	8	120
2019	Access to information and privacy	48	24	16	5	5	1	1	73	11	122
2019	Security	38	35	11	9	6	0	1	74	15	74
2019	Science and technology	29	19	20	14	13	0	7	51	28	15
2019	Legal services	56	20	17	0	7	0	0	76	7	29
2019	Administration and operations	42	26	14	9	7	1	1	69	16	1746
2019	Human resources	47	30	14	4	5	0	0	77	9	257
2019	Financial management	50	30	15	2	2	1	0	81	4	178
2019	Procurement	61	28	11	0	0	0	0	89	0	20
2019	Materiel management	48	36	11	6	0	0	0	83	6	18
2019	Information management	49	22	10	7	10	0	2	73	17	138
2019	Information technology	47	29	12	5	7	0	1	76	12	268
2019	Internal audit	73	4	24	0	0	0	0	76	0	26
2019	Evaluation	32	25	24	13	6	0	0	57	19	50
2019	Data sciences	50	26	11	9	3	0	0	76	13	81
2019	Policy	43	32	11	8	5	0	0	75	14	418
2019	Project management	45	24	17	6	8	0	1	69	14	300
2019	Other services to the public	43	24	17	8	7	1	1	68	15	302
2019	None of the above	47	23	12	9	6	1	2	72	15	507

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	29	35	17	12	6	0	1	65	18	453
2019	Health care practitioners	48	16	15	16	4	0	0	64	20	25
2019	Federal regulators	32	21	33	7	3	0	4	55	11	28
2019	Compliance, inspection and enforcement	26	27	26	13	7	1	0	54	20	93
2019	Communications or public affairs	39	36	18	4	2	0	1	75	7	120
2019	Access to information and privacy	49	27	17	4	2	1	0	77	6	122
2019	Security	41	30	15	8	6	0	0	71	14	73
2019	Science and technology	45	12	30	7	6	0	0	57	13	16
2019	Legal services	31	25	25	9	10	0	0	56	20	29
2019	Administration and operations	32	32	19	9	7	1	1	65	16	1747
2019	Human resources	35	35	18	6	6	0	0	70	12	257
2019	Financial management	37	32	18	10	2	1	1	70	12	177
2019	Procurement	33	35	27	0	4	0	0	69	4	20
2019	Materiel management	52	16	23	10	0	0	0	67	10	19
2019	Information management	39	27	20	8	2	2	2	69	11	138
2019	Information technology	38	31	17	7	5	1	1	71	12	267
2019	Internal audit	58	27	8	8	0	0	0	84	8	26
2019	Evaluation	38	33	16	8	6	0	0	70	14	50
2019	Data sciences	43	31	16	3	5	0	1	75	8	81
2019	Policy	30	32	22	9	6	0	0	62	15	417
2019	Project management	30	30	19	12	8	0	1	60	21	298
2019	Other services to the public	38	27	18	9	6	1	1	66	15	304
2019	None of the above	44	24	18	7	5	1	1	69	13	509
2018	Client contact centre	25	30	25	9	6	2	3	58	16	342
2018	Health care practitioners	21	34	38	7	0	0	0	55	7	14
2018	Federal regulators	46	23	16	9	6	0	0	69	15	18
2018	Compliance, inspection and enforcement	28	22	22	16	12	0	0	49	29	85
2018	Communications or public affairs	30	40	16	7	6	1	0	70	13	101
2018	Access to information and privacy	39	31	16	8	2	1	1	72	11	89
2018	Security	30	33	19	11	7	0	0	63	18	84
2018	Legal services	7	27	19	28	15	0	4	35	45	27
2018	Administration and operations	27	30	23	12	7	1	1	58	19	1407
2018	Human resources	31	27	19	16	5	0	2	59	22	243
2018	Financial management	27	31	25	10	5	2	0	60	15	177
2018	Procurement	15	36	15	21	13	0	0	51	34	22
2018	Materiel management	70	7	17	0	0	7	0	82	0	13
2018	Information management	43	30	17	9	0	1	0	73	10	115
2018	Information technology	26	33	22	8	9	1	1	60	17	173
2018	Internal audit	23	33	32	6	0	0	6	59	7	15
2018	Evaluation	37	25	18	20	0	0	0	62	20	26
2018	Data sciences	38	27	20	10	5	0	0	65	15	56
2018	Policy	25	32	23	14	5	0	1	58	19	346
2018	Project management	26	32	20	13	9	1	0	58	22	188
2018	Other services to the public	34	28	20	9	9	0	0	63	17	214
2018	None of the above	34	26	25	7	6	0	1	61	13	373
2017	Client contact centre	21	30	22	13	11	0	3	52	25	354
2017	Health care practitioners	52	35	0	12	0	0	0	88	12	17
2017	Federal regulators	46	12	7	7	13	0	14	69	23	15
2017	Compliance, inspection and enforcement	24	36	21	16	3	0	0	60	19	83
2017	Communications or public affairs	25	33	24	9	6	1	1	59	16	97
2017	Access to information and privacy	43	27	14	11	3	0	2	71	14	63
2017	Security	25	36	20	12	5	0	1	62	18	73
2017	Legal services	58	18	5	5	14	0	0	77	19	18
2017	Administration and operations	28	31	20	11	7	0	2	60	19	1576
2017	Human resources	31	35	20	6	4	0	4	68	11	206
2017	Financial management	33	32	20	6	4	2	3	68	11	179
2017	Procurement	21	29	33	9	8	0	0	50	17	23
2017	Materiel management	44	24	13	20	0	0	0	68	20	17
2017	Information management	38	31	19	9	1	1	2	71	10	131
2017	Information technology	30	29	19	14	5	1	2	61	19	207
2017	Internal audit	53	17	24	6	0	0	0	70	6	17
2017	Evaluation	28	44	12	9	6	0	0	72	16	32
2017	Data sciences	46	31	9	7	4	2	2	79	11	51
2017	Policy	26	34	22	12	6	0	1	61	17	312
2017	Project management	22	32	27	12	7	0	1	54	19	230
2017	Other services to the public	30	31	23	7	6	0	3	63	14	282
2017	None of the above	30	30	18	12	8	1	2	62	20	526

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	51	25	10	5	4	0	5	80	9	450
2019	Health care practitioners	50	32	4	4	10	0	0	82	14	24
2019	Federal regulators	50	18	18	11	4	0	0	68	14	28
2019	Compliance, inspection and enforcement	53	28	7	6	5	0	0	81	11	95
2019	Communications or public affairs	63	24	8	2	3	0	1	87	4	120
2019	Access to information and privacy	59	24	7	6	3	0	2	84	9	123
2019	Security	67	21	7	3	1	0	1	89	4	73
2019	Science and technology	53	12	17	5	6	0	6	69	12	16
2019	Legal services	48	31	7	3	7	0	4	82	11	29
2019	Administration and operations	54	24	11	5	3	0	1	80	9	1748
2019	Human resources	57	25	10	4	3	0	1	82	8	255
2019	Financial management	61	18	11	4	2	1	3	82	6	178
2019	Procurement	52	30	5	9	4	0	0	81	13	20
2019	Materiel management	72	16	6	6	0	0	0	88	6	19
2019	Information management	55	28	8	5	2	1	2	85	7	137
2019	Information technology	54	26	8	7	5	0	2	81	11	264
2019	Internal audit	77	11	12	0	0	0	0	88	0	26
2019	Evaluation	49	24	11	4	12	0	0	73	16	51
2019	Data sciences	67	21	6	1	3	1	0	89	5	80
2019	Policy	51	26	13	5	4	0	0	77	10	416
2019	Project management	59	19	12	4	4	0	1	80	8	299
2019	Other services to the public	59	19	9	6	4	1	2	80	10	303
2019	None of the above	57	22	10	4	5	0	2	81	9	505
2018	Client contact centre	46	22	15	3	4	1	9	75	8	343
2018	Health care practitioners	65	27	0	8	0	0	0	92	8	14
2018	Federal regulators	51	29	16	3	0	0	0	80	3	18
2018	Compliance, inspection and enforcement	45	27	17	6	1	0	4	75	7	85
2018	Communications or public affairs	52	31	13	2	2	1	0	83	4	102
2018	Access to information and privacy	62	24	6	1	1	1	4	91	2	88
2018	Security	52	26	11	7	2	0	2	80	9	84
2018	Legal services	38	29	7	11	3	0	12	76	17	27
2018	Administration and operations	51	25	14	4	3	0	2	78	8	1407
2018	Human resources	60	22	8	4	3	0	2	84	8	243
2018	Financial management	53	26	9	4	4	1	3	83	8	176
2018	Procurement	49	23	19	4	4	0	0	72	9	22
2018	Materiel management	73	14	7	0	7	0	0	86	7	13
2018	Information management	57	26	13	2	2	0	1	83	4	115
2018	Information technology	49	24	16	5	3	1	1	75	8	173
2018	Internal audit	62	20	12	0	0	0	6	87	0	15
2018	Evaluation	66	19	4	4	8	0	0	85	11	26
2018	Data sciences	63	11	20	3	2	0	0	75	5	55
2018	Policy	47	27	15	6	4	0	1	74	11	345
2018	Project management	54	25	11	4	4	0	2	81	8	187
2018	Other services to the public	53	19	13	5	6	0	3	75	11	213
2018	None of the above	59	18	10	6	6	0	2	78	11	373
2017	Client contact centre	47	25	14	4	5	0	5	76	9	354
2017	Health care practitioners	55	11	27	0	7	0	0	66	7	17
2017	Federal regulators	46	7	40	0	0	0	7	57	0	15
2017	Compliance, inspection and enforcement	38	33	12	7	8	0	2	72	15	84
2017	Communications or public affairs	63	24	9	1	2	0	1	88	3	96
2017	Access to information and privacy	63	17	11	5	2	0	3	83	6	64
2017	Security	58	19	11	8	0	0	5	81	8	74
2017	Legal services	68	23	0	5	5	0	0	91	9	18
2017	Administration and operations	53	24	13	4	3	0	2	79	8	1579
2017	Human resources	62	19	9	5	2	0	3	84	7	208
2017	Financial management	60	24	7	3	2	0	3	87	5	181
2017	Procurement	56	10	13	13	8	0	0	66	21	23
2017	Materiel management	60	12	23	0	5	0	0	72	5	17
2017	Information management	55	19	16	4	3	1	4	77	7	133
2017	Information technology	49	27	14	4	3	0	2	79	7	210
2017	Internal audit	65	23	6	0	6	0	0	88	6	17
2017	Evaluation	49	21	15	9	3	0	3	72	12	33
2017	Data sciences	64	16	9	9	0	0	2	82	9	51
2017	Policy	50	27	13	6	2	0	1	78	9	311
2017	Project management	53	23	14	6	3	0	1	77	9	232
2017	Other services to the public	58	26	10	2	3	0	1	85	5	285
2017	None of the above	55	22	13	4	4	0	2	79	8	530

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	62	14	9	3	3	0	8	84	7	452
2019	Health care practitioners	75	7	0	5	4	0	8	90	10	25
2019	Federal regulators	55	29	8	4	4	0	0	84	8	27
2019	Compliance, inspection and enforcement	78	9	3	1	3	2	3	92	4	95
2019	Communications or public affairs	84	11	2	0	0	0	3	98	0	120
2019	Access to information and privacy	70	16	6	2	4	0	3	88	6	122
2019	Security	78	13	1	3	3	1	1	93	6	73
2019	Science and technology	52	18	24	0	0	0	6	74	0	16
2019	Legal services	75	10	4	4	0	0	7	92	4	29
2019	Administration and operations	71	14	5	2	2	1	6	91	4	1746
2019	Human resources	75	13	2	2	2	0	5	93	5	257
2019	Financial management	72	13	9	3	1	1	3	87	4	175
2019	Procurement	76	15	4	0	4	0	0	91	4	20
2019	Materiel management	78	11	6	0	6	0	0	88	6	19
2019	Information management	71	15	3	3	2	2	4	92	5	138
2019	Information technology	68	17	4	2	3	0	6	90	5	267
2019	Internal audit	87	9	4	0	0	0	0	96	0	25
2019	Evaluation	66	11	10	0	9	0	4	80	9	48
2019	Data sciences	80	10	2	1	0	1	5	96	1	81
2019	Policy	76	10	4	1	2	1	5	92	3	415
2019	Project management	71	13	6	1	3	0	6	89	5	301
2019	Other services to the public	68	15	6	2	1	1	5	89	4	302
2019	None of the above	69	12	5	2	2	1	8	90	5	507
2018	Client contact centre	56	17	11	2	5	2	8	81	8	345
2018	Health care practitioners	72	24	5	0	0	0	0	95	0	14
2018	Federal regulators	50	19	16	3	6	0	6	73	9	18
2018	Compliance, inspection and enforcement	63	16	7	3	1	1	8	87	5	85
2018	Communications or public affairs	75	13	1	3	3	1	4	93	6	102
2018	Access to information and privacy	74	13	4	1	1	2	4	93	3	89
2018	Security	66	19	6	2	4	0	2	87	7	84
2018	Legal services	52	15	10	0	0	4	19	87	0	27
2018	Administration and operations	68	15	7	2	2	1	5	88	5	1408
2018	Human resources	74	13	4	2	3	0	5	91	5	244
2018	Financial management	63	15	6	7	3	2	4	83	10	176
2018	Procurement	69	18	9	0	0	0	4	91	0	22
2018	Materiel management	73	0	14	0	0	7	7	84	0	13
2018	Information management	65	17	8	3	3	1	4	86	6	115
2018	Information technology	64	18	9	2	2	1	4	86	5	173
2018	Internal audit	75	0	0	0	0	0	25	100	0	15
2018	Evaluation	85	4	7	0	0	0	4	93	0	26
2018	Data sciences	79	13	5	2	0	0	2	93	2	55
2018	Policy	72	12	8	3	1	0	4	88	4	346
2018	Project management	73	15	5	1	2	1	4	92	3	188
2018	Other services to the public	67	15	5	3	4	0	5	87	8	216
2018	None of the above	66	13	10	2	4	0	4	83	7	374

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	66	11	6	4	6	0	6	83	11	457
2019	Health care practitioners	88	4	4	0	4	0	0	92	4	25
2019	Federal regulators	43	34	0	8	8	0	7	83	17	27
2019	Compliance, inspection and enforcement	68	14	8	3	3	1	2	85	7	95
2019	Communications or public affairs	82	6	7	0	2	0	3	90	3	120
2019	Access to information and privacy	78	10	4	5	1	1	2	91	5	124
2019	Security	70	10	11	1	7	1	0	81	8	74
2019	Science and technology	64	12	5	0	5	7	6	87	6	16
2019	Legal services	75	7	4	4	0	4	7	92	4	29
2019	Administration and operations	72	11	5	4	3	1	2	86	8	1752
2019	Human resources	77	11	2	1	3	0	5	93	5	257
2019	Financial management	77	9	6	1	2	1	3	90	3	178
2019	Procurement	82	13	4	0	0	0	0	96	0	20
2019	Materiel management	69	11	4	4	6	0	6	85	11	19
2019	Information management	70	13	5	2	7	1	2	85	9	137
2019	Information technology	76	9	5	2	3	2	3	89	6	266
2019	Internal audit	88	12	0	0	0	0	0	100	0	26
2019	Evaluation	66	13	13	2	3	0	2	81	6	52
2019	Data sciences	79	6	6	5	2	0	1	86	7	81
2019	Policy	74	10	6	3	3	1	4	87	6	415
2019	Project management	73	10	7	3	5	0	2	85	8	301
2019	Other services to the public	75	8	4	2	6	1	4	87	9	306
2019	None of the above	76	10	4	3	3	1	4	90	6	509
2018	Client contact centre	66	11	6	2	5	3	7	85	8	346
2018	Health care practitioners	95	5	0	0	0	0	0	100	0	14
2018	Federal regulators	62	24	5	3	0	0	6	91	3	18
2018	Compliance, inspection and enforcement	56	15	16	2	6	1	3	75	9	85
2018	Communications or public affairs	79	12	4	2	0	1	2	94	2	101
2018	Access to information and privacy	73	8	5	1	3	2	7	90	5	89
2018	Security	71	12	8	4	2	1	2	86	6	84
2018	Legal services	60	11	5	4	0	0	21	89	5	26
2018	Administration and operations	70	12	6	3	4	1	4	86	7	1412
2018	Human resources	77	13	3	1	1	0	4	94	2	244
2018	Financial management	76	7	7	2	2	2	4	89	4	175
2018	Procurement	82	4	5	4	0	0	4	90	5	22
2018	Materiel management	86	7	0	0	0	7	0	100	0	13
2018	Information management	65	9	10	6	4	2	4	79	11	117
2018	Information technology	72	9	7	3	4	2	3	85	7	172
2018	Internal audit	69	19	0	0	0	0	12	100	0	15
2018	Evaluation	79	7	3	4	7	0	0	85	11	27
2018	Data sciences	84	2	3	5	3	0	3	88	8	57
2018	Policy	76	13	5	1	1	1	4	93	2	345
2018	Project management	72	8	5	8	3	2	3	84	11	188
2018	Other services to the public	71	10	6	4	6	1	2	84	10	216
2018	None of the above	70	11	5	3	5	1	5	86	9	373
2017	Client contact centre	67	10	5	4	5	1	8	85	9	354
2017	Health care practitioners	87	6	0	0	0	0	7	100	0	17
2017	Federal regulators	73	6	7	7	0	0	7	85	7	15
2017	Compliance, inspection and enforcement	75	12	3	6	1	0	2	90	7	84
2017	Communications or public affairs	79	11	2	4	1	0	3	93	5	97
2017	Access to information and privacy	77	5	6	0	5	2	6	88	5	64
2017	Security	68	16	11	0	0	1	4	89	0	73
2017	Legal services	91	0	0	5	5	0	0	91	9	18
2017	Administration and operations	72	13	5	4	3	1	3	88	7	1581
2017	Human resources	77	14	4	1	1	0	4	94	2	208
2017	Financial management	75	10	4	4	2	1	3	89	7	181
2017	Procurement	91	9	0	0	0	0	0	100	0	23
2017	Materiel management	87	6	0	0	6	0	0	94	6	17
2017	Information management	73	11	5	2	4	1	4	88	7	132
2017	Information technology	76	10	6	2	2	1	2	89	4	210
2017	Internal audit	65	6	12	0	6	0	11	79	7	17
2017	Evaluation	60	24	6	0	3	0	7	90	3	33
2017	Data sciences	64	14	4	2	4	2	11	90	6	51
2017	Policy	79	10	4	3	1	1	2	92	4	312
2017	Project management	71	11	6	6	2	1	3	86	8	232
2017	Other services to the public	74	11	5	3	3	1	3	89	6	287
2017	None of the above	74	8	6	4	4	0	4	86	8	531

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	66	19	5	3	2	0	4	88	6	454
2019	Health care practitioners	72	11	13	4	0	0	0	83	4	25
2019	Federal regulators	44	38	10	0	4	0	4	85	4	28
2019	Compliance, inspection and enforcement	59	22	11	5	1	1	1	83	6	95
2019	Communications or public affairs	55	29	12	0	2	0	2	86	3	120
2019	Access to information and privacy	67	19	7	5	1	1	1	87	6	123
2019	Security	52	27	10	8	3	0	0	79	11	74
2019	Science and technology	48	21	19	6	0	0	7	74	6	15
2019	Legal services	56	20	17	0	4	0	4	78	4	29
2019	Administration and operations	59	26	8	4	2	0	1	86	5	1751
2019	Human resources	62	27	6	2	2	0	2	91	3	256
2019	Financial management	69	23	7	1	1	1	1	92	1	179
2019	Procurement	87	13	0	0	0	0	0	100	0	20
2019	Materiel management	58	27	4	6	0	0	6	89	6	19
2019	Information management	49	31	10	4	4	1	2	82	8	136
2019	Information technology	60	22	9	4	2	0	3	84	7	266
2019	Internal audit	65	31	4	0	0	0	0	96	0	26
2019	Evaluation	51	26	15	6	2	0	0	76	8	51
2019	Data sciences	67	12	11	6	3	0	1	79	9	81
2019	Policy	58	28	8	2	2	0	2	87	4	413
2019	Project management	56	26	11	2	4	0	1	83	6	299
2019	Other services to the public	65	19	8	2	3	0	2	86	6	300
2019	None of the above	64	20	9	3	2	1	2	87	5	501
2018	Client contact centre	66	17	9	2	1	1	4	88	2	343
2018	Health care practitioners	64	36	0	0	0	0	0	100	0	14
2018	Federal regulators	58	30	6	6	0	0	0	88	6	16
2018	Compliance, inspection and enforcement	42	37	13	1	6	0	1	80	7	82
2018	Communications or public affairs	57	28	7	8	0	0	0	85	8	100
2018	Access to information and privacy	68	18	4	4	1	0	6	91	5	89
2018	Security	54	25	12	5	5	0	0	78	10	83
2018	Legal services	50	32	3	8	3	0	4	85	11	28
2018	Administration and operations	56	26	10	4	3	0	2	84	6	1414
2018	Human resources	64	21	10	2	0	0	2	87	2	240
2018	Financial management	61	21	10	3	3	0	2	84	6	181
2018	Procurement	68	23	4	0	4	0	0	91	4	22
2018	Materiel management	66	21	7	0	0	7	0	93	0	13
2018	Information management	54	19	10	9	6	0	2	74	15	116
2018	Information technology	55	25	10	7	2	1	0	81	9	173
2018	Internal audit	38	28	21	6	0	0	7	71	6	14
2018	Evaluation	55	30	4	7	4	0	0	85	11	25
2018	Data sciences	57	25	15	3	0	0	0	82	3	58
2018	Policy	59	27	9	3	1	0	1	87	4	346
2018	Project management	59	21	10	4	2	1	3	84	6	186
2018	Other services to the public	57	25	10	5	1	0	2	83	7	215
2018	None of the above	61	22	7	4	2	0	2	86	6	373
2017	Client contact centre	62	16	8	4	3	1	6	84	7	353
2017	Health care practitioners	60	36	4	0	0	0	0	96	0	17
2017	Federal regulators	48	39	7	0	0	0	7	93	0	15
2017	Compliance, inspection and enforcement	61	33	4	1	0	0	1	94	1	84
2017	Communications or public affairs	55	29	9	3	1	0	2	87	4	97
2017	Access to information and privacy	64	19	11	0	3	0	3	85	3	64
2017	Security	49	30	13	3	3	0	3	81	5	74
2017	Legal services	72	9	14	5	0	0	0	81	5	18
2017	Administration and operations	58	26	8	3	1	0	2	86	5	1581
2017	Human resources	66	24	3	2	1	0	4	93	4	207
2017	Financial management	62	23	6	4	2	0	2	87	6	181
2017	Procurement	73	18	9	0	0	0	0	91	0	23
2017	Materiel management	64	18	11	0	6	0	0	82	6	17
2017	Information management	57	19	15	3	1	1	4	80	5	133
2017	Information technology	57	27	10	2	2	1	1	85	5	210
2017	Internal audit	42	35	0	6	6	0	11	86	14	17
2017	Evaluation	46	32	21	0	0	0	0	79	0	33
2017	Data sciences	59	20	7	4	4	0	7	84	8	51
2017	Policy	65	25	5	2	2	0	1	91	4	312
2017	Project management	60	22	8	5	2	0	3	85	7	232
2017	Other services to the public	63	22	8	4	1	0	2	87	5	286
2017	None of the above	62	21	7	5	2	0	2	85	8	530

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	65	14	7	4	5	0	4	83	9	450
2019	Health care practitioners	69	19	8	0	4	0	0	88	4	25
2019	Federal regulators	51	23	8	7	8	0	4	76	16	27
2019	Compliance, inspection and enforcement	52	19	11	10	6	0	1	72	17	95
2019	Communications or public affairs	63	23	7	1	2	0	3	90	3	119
2019	Access to information and privacy	71	14	5	7	1	1	1	87	8	124
2019	Security	53	27	10	4	7	0	0	79	11	74
2019	Science and technology	46	11	12	13	5	7	6	66	21	16
2019	Legal services	63	11	15	4	4	0	3	77	8	28
2019	Administration and operations	63	18	8	4	4	1	1	83	9	1752
2019	Human resources	65	20	6	2	4	0	2	87	6	256
2019	Financial management	70	16	8	2	3	0	1	87	5	178
2019	Procurement	57	33	4	0	6	0	0	89	6	20
2019	Materiel management	69	21	6	4	0	0	0	90	4	18
2019	Information management	61	18	9	4	5	0	2	81	10	135
2019	Information technology	67	16	6	3	4	0	2	86	8	265
2019	Internal audit	74	19	4	4	0	0	0	92	4	26
2019	Evaluation	60	19	13	2	6	0	0	79	8	50
2019	Data sciences	70	12	6	7	5	0	0	82	12	81
2019	Policy	56	24	11	3	3	0	2	82	7	414
2019	Project management	59	17	12	5	6	0	1	77	11	301
2019	Other services to the public	61	18	7	4	7	1	3	82	11	304
2019	None of the above	65	15	8	5	4	1	2	82	10	506
2018	Client contact centre	63	15	9	5	4	1	4	82	9	342
2018	Health care practitioners	49	44	7	0	0	0	0	93	0	14
2018	Federal regulators	74	14	6	0	6	0	0	88	6	16
2018	Compliance, inspection and enforcement	42	31	14	6	8	0	0	72	14	83
2018	Communications or public affairs	62	21	12	4	1	0	0	83	5	98
2018	Access to information and privacy	71	8	8	3	5	0	5	83	9	87
2018	Security	60	19	12	5	3	0	0	80	8	81
2018	Legal services	63	19	3	7	4	0	4	86	11	28
2018	Administration and operations	56	21	10	5	5	0	2	79	11	1413
2018	Human resources	68	17	8	3	2	0	2	86	5	240
2018	Financial management	63	16	13	4	2	0	2	81	6	182
2018	Procurement	50	28	5	9	9	0	0	78	17	22
2018	Materiel management	73	14	7	0	0	7	0	93	0	13
2018	Information management	55	19	13	6	4	0	2	76	11	117
2018	Information technology	57	25	6	7	5	1	0	82	11	171
2018	Internal audit	53	28	0	13	0	0	7	86	14	14
2018	Evaluation	41	15	29	4	12	0	0	56	15	26
2018	Data sciences	58	20	10	7	5	0	0	78	12	58
2018	Policy	54	30	10	4	2	0	0	84	6	342
2018	Project management	49	22	13	5	7	0	4	74	13	186
2018	Other services to the public	53	21	11	5	8	0	2	76	13	215
2018	None of the above	56	17	10	5	9	0	3	75	14	373
2017	Client contact centre	60	15	9	6	6	1	5	79	12	353
2017	Health care practitioners	82	11	0	7	0	0	0	93	7	17
2017	Federal regulators	65	7	14	7	0	0	8	78	8	14
2017	Compliance, inspection and enforcement	63	21	7	6	2	0	1	85	8	84
2017	Communications or public affairs	61	17	15	3	2	0	2	80	5	97
2017	Access to information and privacy	70	8	11	2	5	0	5	82	7	63
2017	Security	58	21	9	7	3	0	3	81	9	74
2017	Legal services	60	9	17	0	14	0	0	69	14	18
2017	Administration and operations	62	18	8	5	4	0	2	83	9	1579
2017	Human resources	71	17	4	3	2	0	3	91	5	207
2017	Financial management	64	19	6	4	4	0	2	85	9	179
2017	Procurement	69	22	0	9	0	0	0	91	9	23
2017	Materiel management	76	13	5	0	6	0	0	89	6	17
2017	Information management	64	16	6	6	4	0	5	84	10	133
2017	Information technology	63	19	9	3	5	0	1	83	8	210
2017	Internal audit	47	30	0	6	6	0	11	86	14	17
2017	Evaluation	52	24	15	3	3	0	3	78	6	33
2017	Data sciences	68	9	5	6	4	0	9	84	10	51
2017	Policy	61	21	9	5	3	0	1	83	8	311
2017	Project management	52	24	10	5	5	1	3	79	11	231
2017	Other services to the public	62	19	9	3	4	1	2	83	8	287
2017	None of the above	61	19	7	5	4	0	3	83	9	531

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	63	9	3	1	1	1	23	94	2	451
2019	Health care practitioners	61	12	8	0	0	0	19	90	0	25
2019	Federal regulators	51	27	3	0	0	0	18	96	0	27
2019	Compliance, inspection and enforcement	58	12	6	2	0	0	22	89	3	95
2019	Communications or public affairs	64	11	6	1	0	0	18	92	1	119
2019	Access to information and privacy	71	5	1	2	1	2	19	96	3	124
2019	Security	65	13	10	1	0	0	11	87	2	72
2019	Science and technology	40	29	0	12	0	7	13	86	14	16
2019	Legal services	52	11	0	0	4	0	34	95	5	29
2019	Administration and operations	59	12	5	2	1	0	20	90	4	1746
2019	Human resources	64	13	3	1	1	0	18	94	3	255
2019	Financial management	65	15	3	2	0	0	14	94	2	177
2019	Procurement	85	0	5	0	0	0	11	95	0	19
2019	Materiel management	63	8	6	0	0	0	23	92	0	19
2019	Information management	62	8	4	2	2	0	22	90	5	135
2019	Information technology	61	11	5	2	1	0	19	90	4	263
2019	Internal audit	66	11	11	0	0	0	12	87	0	26
2019	Evaluation	57	8	6	2	2	0	26	88	5	51
2019	Data sciences	68	7	4	5	0	0	16	90	6	81
2019	Policy	53	12	6	2	1	1	26	89	3	413
2019	Project management	64	10	4	1	1	0	19	92	3	298
2019	Other services to the public	64	8	5	1	0	0	22	92	1	304
2019	None of the above	63	12	3	1	1	1	20	94	2	502
2018	Client contact centre	59	8	4	1	0	1	27	93	2	343
2018	Health care practitioners	27	36	7	0	0	0	29	90	0	14
2018	Federal regulators	68	12	0	0	0	0	20	100	0	16
2018	Compliance, inspection and enforcement	46	13	7	1	2	0	31	85	5	83
2018	Communications or public affairs	61	8	7	1	0	0	24	90	1	100
2018	Access to information and privacy	66	7	2	1	0	0	24	96	2	89
2018	Security	61	14	5	3	0	0	17	91	3	82
2018	Legal services	45	7	3	7	0	0	38	84	11	28
2018	Administration and operations	54	12	6	2	0	0	25	89	4	1402
2018	Human resources	63	11	4	1	1	0	21	93	2	239
2018	Financial management	55	13	5	2	3	0	23	87	6	182
2018	Procurement	61	14	5	0	0	0	21	94	0	21
2018	Materiel management	73	7	7	0	0	7	7	92	0	13
2018	Information management	58	11	4	3	2	1	22	89	6	115
2018	Information technology	52	14	9	2	1	0	22	85	4	173
2018	Internal audit	44	21	14	6	7	0	7	71	14	14
2018	Evaluation	48	7	4	4	0	0	38	88	6	25
2018	Data sciences	64	5	11	4	0	0	16	83	4	54
2018	Policy	52	12	5	2	0	0	29	91	2	342
2018	Project management	55	9	4	2	1	0	29	90	4	187
2018	Other services to the public	53	15	5	2	1	0	24	90	4	212
2018	None of the above	58	10	4	2	1	0	25	91	4	367
2017	Client contact centre	56	8	5	2	1	0	29	90	4	355
2017	Health care practitioners	64	23	0	0	0	0	13	100	0	17
2017	Federal regulators	67	0	7	0	0	0	27	91	0	15
2017	Compliance, inspection and enforcement	64	12	0	3	0	0	21	96	4	83
2017	Communications or public affairs	65	8	4	0	0	0	23	95	0	97
2017	Access to information and privacy	66	8	3	0	2	2	20	94	2	64
2017	Security	57	12	3	4	3	0	22	88	8	74
2017	Legal services	77	0	0	0	5	0	19	94	6	18
2017	Administration and operations	56	13	5	2	1	0	24	90	4	1578
2017	Human resources	66	10	2	1	1	0	21	96	2	208
2017	Financial management	58	17	6	2	2	0	15	88	4	180
2017	Procurement	73	8	5	0	0	0	14	94	0	23
2017	Materiel management	71	11	0	0	6	0	11	93	7	17
2017	Information management	57	6	6	0	3	0	28	87	4	130
2017	Information technology	56	16	6	3	0	0	19	89	3	210
2017	Internal audit	30	35	6	6	0	0	23	84	8	17
2017	Evaluation	60	12	6	0	0	0	22	92	0	33
2017	Data sciences	60	9	5	0	0	0	25	93	0	51
2017	Policy	59	13	3	2	1	0	23	94	3	311
2017	Project management	59	12	6	1	1	0	20	89	3	232
2017	Other services to the public	62	10	4	2	0	0	21	92	3	287
2017	None of the above	57	10	5	2	1	0	24	90	4	532

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	67	12	8	2	2	0	8	87	5	453
2019	Health care practitioners	73	23	0	0	0	0	4	100	0	25
2019	Federal regulators	71	22	4	0	0	0	4	96	0	28
2019	Compliance, inspection and enforcement	60	24	9	1	2	0	4	88	3	94
2019	Communications or public affairs	78	10	3	1	0	0	8	95	1	120
2019	Access to information and privacy	81	2	4	3	0	2	8	92	3	122
2019	Security	64	23	10	0	1	0	1	89	1	74
2019	Science and technology	70	12	0	12	0	0	6	88	12	16
2019	Legal services	58	20	14	0	0	0	7	85	0	29
2019	Administration and operations	72	15	5	2	1	0	5	92	3	1746
2019	Human resources	80	9	2	1	0	0	6	96	2	256
2019	Financial management	78	12	4	1	0	0	5	95	1	178
2019	Procurement	67	19	13	0	0	0	0	87	0	20
2019	Materiel management	78	10	6	0	0	0	6	94	0	19
2019	Information management	73	15	4	1	0	1	6	94	1	136
2019	Information technology	74	14	4	1	0	0	7	94	2	265
2019	Internal audit	84	8	8	0	0	0	0	92	0	26
2019	Evaluation	70	16	8	2	0	0	4	90	2	51
2019	Data sciences	84	10	3	0	0	0	4	97	0	80
2019	Policy	68	19	5	1	0	0	6	94	1	411
2019	Project management	68	17	6	3	2	0	5	89	5	301
2019	Other services to the public	70	15	5	1	0	1	8	93	2	304
2019	None of the above	75	13	4	1	1	1	6	94	2	505
2018	Client contact centre	64	16	7	3	1	1	8	88	4	345
2018	Health care practitioners	65	21	7	7	0	0	0	86	7	14
2018	Federal regulators	71	12	11	0	0	0	6	88	0	16
2018	Compliance, inspection and enforcement	52	28	8	5	1	0	6	85	6	81
2018	Communications or public affairs	71	19	8	0	0	0	2	92	0	100
2018	Access to information and privacy	76	12	3	2	0	0	7	94	2	87
2018	Security	70	17	7	1	1	0	3	90	2	82
2018	Legal services	56	24	7	0	0	3	10	92	0	28
2018	Administration and operations	67	17	7	2	1	0	7	90	2	1406
2018	Human resources	77	10	4	1	0	0	7	93	2	238
2018	Financial management	70	11	9	2	1	1	6	88	3	182
2018	Procurement	47	35	18	0	0	0	0	82	0	22
2018	Materiel management	70	14	10	0	0	7	0	90	0	13
2018	Information management	75	8	7	1	0	0	10	92	1	115
2018	Information technology	67	15	7	2	1	0	8	90	3	172
2018	Internal audit	53	27	14	0	0	0	7	85	0	14
2018	Evaluation	66	12	15	0	4	0	4	80	4	25
2018	Data sciences	80	10	3	0	0	0	7	96	0	57
2018	Policy	65	23	4	2	1	0	5	92	4	345
2018	Project management	58	26	7	2	1	0	7	91	2	187
2018	Other services to the public	65	14	9	2	3	0	7	85	5	215
2018	None of the above	74	10	7	1	1	0	8	91	1	369
2017	Client contact centre	65	12	7	3	2	1	10	87	6	353
2017	Health care practitioners	81	6	0	0	0	0	13	100	0	17
2017	Federal regulators	66	19	7	0	0	0	7	92	0	15
2017	Compliance, inspection and enforcement	73	19	3	1	1	0	2	94	2	83
2017	Communications or public affairs	71	17	3	1	2	0	5	94	3	97
2017	Access to information and privacy	73	11	3	3	2	0	8	91	5	64
2017	Security	72	8	8	4	0	0	8	87	4	74
2017	Legal services	77	5	14	0	0	0	5	86	0	18
2017	Administration and operations	66	18	5	2	1	1	8	92	3	1578
2017	Human resources	75	8	4	2	1	1	10	93	3	205
2017	Financial management	71	15	2	4	1	1	6	93	5	181
2017	Procurement	67	24	4	0	0	0	5	96	0	23
2017	Materiel management	94	6	0	0	0	0	0	100	0	17
2017	Information management	72	7	4	3	0	0	14	93	3	131
2017	Information technology	72	13	6	0	0	0	8	93	0	208
2017	Internal audit	70	18	0	6	0	0	6	93	7	17
2017	Evaluation	64	9	15	0	0	0	13	83	0	33
2017	Data sciences	68	11	4	2	0	0	16	94	2	51
2017	Policy	74	17	3	1	0	0	4	96	1	310
2017	Project management	70	14	7	1	1	0	6	90	2	229
2017	Other services to the public	67	14	5	3	1	0	9	90	4	284
2017	None of the above	72	13	5	1	1	0	9	93	2	527

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	44	17	15	12	8	0	4	64	20	456
2019	Health care practitioners	72	12	12	0	0	0	4	87	0	25
2019	Federal regulators	63	15	11	0	4	0	7	84	4	28
2019	Compliance, inspection and enforcement	60	10	11	3	13	1	2	72	17	95
2019	Communications or public affairs	70	12	4	7	3	0	3	85	10	120
2019	Access to information and privacy	64	11	8	5	8	0	4	78	14	123
2019	Security	81	7	1	4	6	0	1	89	10	74
2019	Science and technology	60	12	7	13	0	0	8	78	15	15
2019	Legal services	69	7	11	0	2	0	10	85	3	29
2019	Administration and operations	62	14	7	5	9	1	2	78	15	1756
2019	Human resources	78	10	4	2	2	0	4	92	4	257
2019	Financial management	72	13	7	3	3	1	2	86	7	178
2019	Procurement	66	15	5	13	0	0	0	82	13	20
2019	Materiel management	65	6	6	12	12	0	0	71	23	19
2019	Information management	62	12	9	7	8	0	2	75	16	137
2019	Information technology	73	10	6	4	1	1	5	88	6	267
2019	Internal audit	88	8	0	4	0	0	0	96	4	26
2019	Evaluation	74	10	4	4	6	0	2	86	10	51
2019	Data sciences	75	12	6	1	6	0	0	87	7	81
2019	Policy	78	10	4	1	3	0	3	91	5	414
2019	Project management	70	11	7	2	8	0	3	83	10	301
2019	Other services to the public	55	17	8	6	9	1	5	76	15	305
2019	None of the above	60	11	12	5	8	1	3	74	13	507
2018	Client contact centre	42	16	17	9	11	1	3	61	21	345
2018	Health care practitioners	71	21	8	0	0	0	0	92	0	14
2018	Federal regulators	64	18	6	6	6	0	0	81	12	16
2018	Compliance, inspection and enforcement	50	14	14	6	10	0	5	68	18	82
2018	Communications or public affairs	72	7	10	6	5	0	0	79	11	100
2018	Access to information and privacy	57	9	9	13	10	0	2	67	24	89
2018	Security	64	21	7	4	3	0	1	86	7	83
2018	Legal services	43	14	7	12	11	0	13	65	27	28
2018	Administration and operations	54	14	10	6	13	0	3	70	19	1416
2018	Human resources	76	12	4	2	2	1	4	93	4	240
2018	Financial management	77	8	4	3	3	1	5	90	6	181
2018	Procurement	70	18	12	0	0	0	0	88	0	22
2018	Materiel management	53	23	7	0	10	7	0	82	10	13
2018	Information management	48	15	12	7	13	0	5	66	21	115
2018	Information technology	62	21	7	4	4	1	2	85	8	172
2018	Internal audit	63	37	0	0	0	0	0	100	0	14
2018	Evaluation	74	13	4	8	0	0	0	88	8	25
2018	Data sciences	71	15	0	4	9	0	2	87	13	56
2018	Policy	77	12	4	2	3	0	2	91	5	344
2018	Project management	67	12	5	6	7	1	2	82	13	187
2018	Other services to the public	51	11	12	9	13	0	3	65	23	215
2018	None of the above	53	14	10	6	13	0	3	70	20	372
2017	Client contact centre	46	15	12	10	12	1	4	65	23	355
2017	Health care practitioners	65	11	7	5	6	0	7	82	11	17
2017	Federal regulators	39	0	21	14	20	0	7	41	36	15
2017	Compliance, inspection and enforcement	62	18	5	6	6	0	5	83	12	84
2017	Communications or public affairs	72	10	5	6	4	0	2	84	10	97
2017	Access to information and privacy	60	12	8	5	10	0	5	76	15	64
2017	Security	59	21	5	4	7	0	4	83	11	74
2017	Legal services	50	14	0	5	17	0	14	75	25	18
2017	Administration and operations	50	15	10	8	13	0	4	68	22	1584
2017	Human resources	76	11	3	2	3	0	5	92	5	207
2017	Financial management	70	14	6	3	2	1	4	89	5	181
2017	Procurement	80	4	5	0	10	0	0	84	10	23
2017	Materiel management	80	13	6	0	0	0	0	94	0	17
2017	Information management	53	20	10	10	4	0	3	75	15	131
2017	Information technology	70	13	10	2	3	0	2	85	5	208
2017	Internal audit	53	12	6	6	13	0	11	72	21	17
2017	Evaluation	54	14	9	3	6	0	13	79	11	33
2017	Data sciences	71	11	2	7	4	0	5	86	12	51
2017	Policy	78	10	3	2	2	0	3	92	5	312
2017	Project management	62	17	7	3	8	0	3	81	12	232
2017	Other services to the public	45	19	10	12	12	0	2	65	24	288
2017	None of the above	51	17	8	10	9	0	4	71	20	532

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	52	24	12	6	3	0	3	78	9	455
2019	Health care practitioners	49	23	16	8	4	0	0	72	12	25
2019	Federal regulators	48	33	15	0	0	0	4	84	0	28
2019	Compliance, inspection and enforcement	52	26	13	6	1	0	2	79	8	95
2019	Communications or public affairs	43	28	18	7	2	1	2	73	9	120
2019	Access to information and privacy	54	25	15	4	3	0	0	78	7	123
2019	Security	51	26	13	8	1	0	0	77	10	74
2019	Science and technology	46	35	18	0	0	0	0	82	0	16
2019	Legal services	56	24	14	4	0	0	4	82	4	29
2019	Administration and operations	54	26	11	4	2	0	2	82	7	1751
2019	Human resources	54	27	12	3	2	0	2	82	6	257
2019	Financial management	55	28	12	3	1	0	2	84	4	179
2019	Procurement	69	15	9	6	0	0	0	85	6	20
2019	Materiel management	73	16	11	0	0	0	0	89	0	19
2019	Information management	50	25	16	5	2	0	2	77	7	137
2019	Information technology	53	24	12	3	3	0	4	80	7	264
2019	Internal audit	50	38	4	8	0	0	0	88	8	26
2019	Evaluation	50	34	4	6	6	0	0	84	12	51
2019	Data sciences	60	28	9	1	1	0	1	89	2	81
2019	Policy	49	27	15	5	1	1	2	79	6	415
2019	Project management	52	28	11	6	2	0	1	81	8	299
2019	Other services to the public	51	23	15	5	3	0	3	76	9	302
2019	None of the above	57	24	10	4	3	1	2	83	7	504
2018	Client contact centre	43	28	15	6	3	1	4	74	10	345
2018	Health care practitioners	41	45	0	7	7	0	0	86	14	14
2018	Federal regulators	76	12	6	0	0	0	6	93	0	16
2018	Compliance, inspection and enforcement	38	36	17	5	2	0	1	75	8	83
2018	Communications or public affairs	43	34	11	8	4	1	0	77	12	100
2018	Access to information and privacy	54	26	7	5	5	0	4	83	10	89
2018	Security	56	21	12	8	4	0	0	77	11	83
2018	Legal services	26	20	29	7	7	0	11	53	15	28
2018	Administration and operations	48	28	14	5	3	0	2	78	8	1413
2018	Human resources	49	27	14	6	3	0	1	77	9	240
2018	Financial management	47	24	14	8	4	0	2	74	12	181
2018	Procurement	60	22	13	5	0	0	0	82	5	22
2018	Materiel management	59	7	21	7	0	7	0	71	7	13
2018	Information management	48	27	17	4	2	0	2	77	6	116
2018	Information technology	49	24	19	5	2	0	2	74	6	173
2018	Internal audit	38	36	27	0	0	0	0	73	0	14
2018	Evaluation	70	7	15	4	0	0	4	80	4	25
2018	Data sciences	43	34	17	3	2	0	2	78	5	58
2018	Policy	47	29	14	7	3	0	0	76	10	345
2018	Project management	43	32	15	5	3	0	2	76	8	185
2018	Other services to the public	51	25	14	6	2	0	1	77	8	214
2018	None of the above	51	25	14	3	3	0	3	79	7	373
2017	Client contact centre	45	27	13	7	3	0	4	75	11	353
2017	Health care practitioners	67	17	11	6	0	0	0	83	6	17
2017	Federal regulators	54	26	7	0	7	0	7	86	7	15
2017	Compliance, inspection and enforcement	69	19	8	0	0	0	5	92	0	84
2017	Communications or public affairs	51	25	14	5	2	0	2	78	7	97
2017	Access to information and privacy	56	25	9	6	2	0	2	83	8	64
2017	Security	42	29	20	5	3	0	0	72	8	73
2017	Legal services	55	10	26	5	5	0	0	64	9	18
2017	Administration and operations	49	28	14	5	2	0	3	79	7	1581
2017	Human resources	63	21	7	4	3	0	2	85	7	207
2017	Financial management	53	24	13	2	2	1	5	82	4	181
2017	Procurement	70	26	0	4	0	0	0	96	4	23
2017	Materiel management	60	17	18	5	0	0	0	77	5	17
2017	Information management	53	24	10	4	4	2	3	81	8	131
2017	Information technology	49	28	15	3	2	0	4	80	5	210
2017	Internal audit	24	64	6	0	0	0	6	94	0	17
2017	Evaluation	53	28	16	0	0	0	3	84	0	32
2017	Data sciences	55	27	13	2	0	0	4	85	2	51
2017	Policy	55	24	14	3	2	0	2	81	5	311
2017	Project management	44	34	14	3	1	0	4	81	5	232
2017	Other services to the public	57	23	13	2	2	0	3	83	4	287
2017	None of the above	53	24	10	6	4	0	3	79	10	529

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	17	33	33	11	5	0	0	50	16	455
2019	Health care practitioners	19	51	20	9	0	0	0	70	9	25
2019	Federal regulators	17	36	36	11	0	0	0	53	11	28
2019	Compliance, inspection and enforcement	10	33	39	12	6	0	0	42	19	95
2019	Communications or public affairs	10	40	39	7	3	0	0	51	10	119
2019	Access to information and privacy	23	42	25	10	1	0	1	65	10	124
2019	Security	11	34	38	14	3	0	1	45	17	74
2019	Science and technology	14	19	30	30	6	0	0	33	36	16
2019	Legal services	16	24	46	14	0	0	0	40	14	29
2019	Administration and operations	19	31	35	12	3	0	0	50	15	1763
2019	Human resources	16	38	29	12	4	0	0	55	16	257
2019	Financial management	23	34	36	5	2	0	0	57	7	179
2019	Procurement	22	40	33	0	4	0	0	62	4	20
2019	Materiel management	26	52	16	0	0	0	6	83	0	19
2019	Information management	18	36	34	6	6	0	0	54	12	137
2019	Information technology	15	36	34	11	3	0	0	51	14	268
2019	Internal audit	28	34	31	7	0	0	0	62	7	26
2019	Evaluation	14	25	40	16	5	0	0	39	21	52
2019	Data sciences	24	33	24	13	5	1	0	58	18	82
2019	Policy	12	35	37	12	4	0	0	48	15	418
2019	Project management	9	35	37	13	6	0	0	44	19	301
2019	Other services to the public	24	32	28	10	5	0	0	56	16	306
2019	None of the above	26	29	29	12	3	1	1	55	15	510
2018	Client contact centre	16	29	34	14	6	1	1	46	20	348
2018	Health care practitioners	21	51	28	0	0	0	0	72	0	14
2018	Federal regulators	26	49	3	16	6	0	0	75	22	18
2018	Compliance, inspection and enforcement	9	30	32	20	8	0	0	40	28	85
2018	Communications or public affairs	5	43	41	11	0	0	0	48	11	100
2018	Access to information and privacy	23	32	32	8	5	0	1	55	13	88
2018	Security	15	32	33	16	4	0	0	47	20	84
2018	Legal services	6	34	42	11	7	0	0	40	18	28
2018	Administration and operations	13	32	35	15	5	0	0	45	20	1426
2018	Human resources	14	35	33	14	3	0	1	49	17	246
2018	Financial management	16	39	35	8	1	1	0	55	9	182
2018	Procurement	15	19	41	17	9	0	0	34	26	22
2018	Materiel management	17	30	47	0	7	0	0	46	7	13
2018	Information management	16	41	31	9	3	0	0	57	11	118
2018	Information technology	13	34	35	12	5	1	0	47	17	172
2018	Internal audit	22	33	45	0	0	0	0	55	0	15
2018	Evaluation	16	41	21	18	3	0	0	57	21	27
2018	Data sciences	17	31	33	18	2	0	0	48	19	59
2018	Policy	13	32	40	12	3	0	0	45	15	348
2018	Project management	9	29	41	15	5	1	0	38	20	192
2018	Other services to the public	13	32	36	12	6	0	0	46	18	217
2018	None of the above	18	28	33	13	7	0	1	46	20	378
2017	Client contact centre	12	24	35	18	9	0	1	36	28	354
2017	Health care practitioners	12	35	41	6	7	0	0	47	12	17
2017	Federal regulators	28	32	13	14	13	0	0	60	27	15
2017	Compliance, inspection and enforcement	9	27	43	17	3	0	0	36	20	84
2017	Communications or public affairs	4	38	32	20	5	0	1	42	26	97
2017	Access to information and privacy	35	25	29	9	2	0	0	60	11	64
2017	Security	9	30	40	14	7	0	0	39	21	74
2017	Legal services	14	32	14	26	10	5	0	48	38	18
2017	Administration and operations	12	30	39	13	5	0	0	42	18	1585
2017	Human resources	11	35	40	11	3	0	0	46	14	208
2017	Financial management	14	38	36	10	1	0	0	53	11	181
2017	Procurement	4	48	40	4	4	0	0	52	8	23
2017	Materiel management	25	33	30	0	11	0	0	58	11	17
2017	Information management	16	35	34	10	4	0	1	51	15	133
2017	Information technology	10	31	39	16	3	1	0	42	19	210
2017	Internal audit	18	47	35	0	0	0	0	65	0	17
2017	Evaluation	10	36	30	21	3	0	0	46	24	33
2017	Data sciences	16	25	49	5	2	2	0	43	7	51
2017	Policy	9	32	40	15	4	0	0	41	19	312
2017	Project management	6	31	44	13	6	0	0	37	19	231
2017	Other services to the public	20	29	35	9	6	1	0	50	15	286
2017	None of the above	15	28	37	11	7	1	1	44	18	533

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	10	16	41	22	11	0	0	33	26	454
2019	Health care practitioners	14	13	45	24	4	0	0	28	27	24
2019	Federal regulators	4	11	33	45	7	0	0	52	15	27
2019	Compliance, inspection and enforcement	13	17	40	25	4	1	0	30	30	93
2019	Communications or public affairs	4	17	43	29	7	0	0	36	22	120
2019	Access to information and privacy	7	8	40	31	14	1	0	46	14	119
2019	Security	11	16	43	20	8	0	1	29	27	74
2019	Science and technology	19	24	25	19	13	0	0	32	43	16
2019	Legal services	4	17	41	29	9	0	0	38	21	29
2019	Administration and operations	9	18	38	22	13	0	0	35	27	1740
2019	Human resources	11	17	35	21	15	0	0	36	28	249
2019	Financial management	6	13	42	29	10	0	0	39	19	177
2019	Procurement	4	0	59	21	16	0	0	37	4	20
2019	Materiel management	6	6	27	26	36	0	0	62	12	19
2019	Information management	10	12	41	23	14	1	0	37	22	137
2019	Information technology	9	21	35	23	12	0	0	35	30	267
2019	Internal audit	4	8	38	32	19	0	0	51	12	26
2019	Evaluation	13	22	31	26	8	0	0	34	35	51
2019	Data sciences	10	12	32	34	13	0	0	46	22	81
2019	Policy	7	20	40	22	11	0	0	33	27	408
2019	Project management	12	21	36	23	9	0	0	32	32	299
2019	Other services to the public	11	13	34	26	16	0	0	42	24	304
2019	None of the above	11	16	37	20	15	1	1	35	27	505
2018	Client contact centre	13	21	33	21	11	0	1	32	35	343
2018	Health care practitioners	0	21	31	34	14	0	0	48	21	14
2018	Federal regulators	6	12	24	45	12	0	0	58	18	16
2018	Compliance, inspection and enforcement	15	25	36	12	11	0	0	23	41	85
2018	Communications or public affairs	5	14	46	28	7	0	1	35	19	101
2018	Access to information and privacy	10	11	36	26	16	0	1	42	21	88
2018	Security	12	19	37	22	11	0	0	33	31	84
2018	Legal services	19	8	44	20	10	0	0	30	26	27
2018	Administration and operations	10	18	39	23	10	0	0	33	28	1405
2018	Human resources	6	21	37	26	10	0	0	36	27	242
2018	Financial management	6	16	37	29	11	1	0	40	22	179
2018	Procurement	14	12	51	4	19	0	0	24	25	22
2018	Materiel management	7	14	32	23	23	0	0	47	21	13
2018	Information management	4	13	39	31	12	0	0	43	17	114
2018	Information technology	10	15	42	22	11	1	0	33	25	168
2018	Internal audit	0	13	32	41	13	0	0	54	13	15
2018	Evaluation	14	19	25	24	18	0	0	42	33	27
2018	Data sciences	6	21	29	37	3	2	2	42	28	58
2018	Policy	7	19	41	23	10	0	0	33	26	340
2018	Project management	11	18	45	17	7	1	0	25	30	189
2018	Other services to the public	14	13	38	25	9	0	0	34	28	208
2018	None of the above	12	16	37	19	14	0	1	33	29	371
2017	Client contact centre	12	19	36	20	10	1	1	31	32	352
2017	Health care practitioners	7	6	52	35	0	0	0	35	12	17
2017	Federal regulators	0	21	42	29	8	0	0	36	21	14
2017	Compliance, inspection and enforcement	9	14	44	19	14	0	0	33	24	84
2017	Communications or public affairs	8	14	50	19	6	0	2	26	23	97
2017	Access to information and privacy	6	14	31	24	22	0	3	48	21	64
2017	Security	9	16	44	23	8	0	0	31	25	74
2017	Legal services	10	18	48	14	10	0	0	24	28	18
2017	Administration and operations	7	18	41	23	10	0	1	33	26	1583
2017	Human resources	4	17	41	30	9	0	0	38	20	208
2017	Financial management	3	15	36	30	17	0	0	46	18	180
2017	Procurement	4	26	26	31	13	0	0	44	30	23
2017	Materiel management	12	6	37	15	30	0	0	45	18	17
2017	Information management	3	15	39	28	14	0	1	43	18	133
2017	Information technology	5	23	40	24	8	0	0	32	28	208
2017	Internal audit	0	6	47	41	6	0	0	47	6	17
2017	Evaluation	3	21	32	28	15	0	0	43	24	33
2017	Data sciences	6	18	45	22	7	0	2	29	24	51
2017	Policy	5	23	37	21	10	2	1	32	29	311
2017	Project management	10	16	48	16	10	0	0	26	26	232
2017	Other services to the public	6	17	39	23	14	0	1	38	23	287
2017	None of the above	10	20	37	19	12	1	1	32	30	530

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	21	31	21	12	9	6	0	56	22	456
2019	Health care practitioners	48	39	9	0	4	0	0	87	4	25
2019	Federal regulators	35	43	14	8	0	0	0	77	8	27
2019	Compliance, inspection and enforcement	19	44	16	16	4	2	0	64	20	95
2019	Communications or public affairs	47	38	9	3	2	0	0	86	5	119
2019	Access to information and privacy	33	32	17	12	2	4	0	68	14	123
2019	Security	21	29	28	14	5	3	0	52	19	74
2019	Science and technology	37	38	0	17	0	7	0	81	19	16
2019	Legal services	26	46	14	11	0	4	0	75	11	29
2019	Administration and operations	26	40	17	10	4	3	0	68	15	1759
2019	Human resources	34	45	15	3	1	2	0	81	4	249
2019	Financial management	35	38	16	8	1	3	1	75	9	179
2019	Procurement	26	45	18	0	0	11	0	80	0	20
2019	Materiel management	41	31	17	6	6	0	0	72	12	19
2019	Information management	23	40	15	9	8	5	0	66	18	138
2019	Information technology	21	39	21	9	3	6	0	65	13	267
2019	Internal audit	34	34	12	12	0	7	0	74	13	26
2019	Evaluation	20	27	23	22	6	2	0	48	29	51
2019	Data sciences	22	39	19	13	0	7	0	65	14	81
2019	Policy	32	40	15	7	4	3	0	74	11	416
2019	Project management	25	37	17	8	6	6	1	66	15	300
2019	Other services to the public	29	37	16	8	6	3	1	69	14	304
2019	None of the above	25	36	20	8	5	5	1	65	14	509
2018	Client contact centre	17	34	22	12	8	5	1	54	22	345
2018	Health care practitioners	46	39	15	0	0	0	0	85	0	13
2018	Federal regulators	34	38	17	11	0	0	0	72	11	18
2018	Compliance, inspection and enforcement	28	37	19	11	5	0	0	65	16	81
2018	Communications or public affairs	51	36	10	2	0	1	0	88	2	102
2018	Access to information and privacy	38	34	13	8	4	4	0	74	12	89
2018	Security	35	35	18	6	4	0	1	71	11	82
2018	Legal services	17	58	15	3	3	3	0	78	7	28
2018	Administration and operations	26	41	16	9	5	3	0	69	14	1421
2018	Human resources	36	39	15	3	4	3	0	77	7	244
2018	Financial management	31	42	15	3	2	6	0	78	6	181
2018	Procurement	13	51	13	19	4	0	0	64	23	22
2018	Materiel management	23	15	15	18	8	22	0	49	32	12
2018	Information management	27	34	19	10	6	5	0	64	16	118
2018	Information technology	23	36	24	11	3	3	1	61	14	171
2018	Internal audit	32	52	16	0	0	0	0	84	0	15
2018	Evaluation	32	38	18	7	0	5	0	74	7	27
2018	Data sciences	30	45	10	11	0	3	0	78	11	59
2018	Policy	40	44	10	4	1	1	0	85	6	345
2018	Project management	23	48	20	7	1	1	0	72	8	190
2018	Other services to the public	25	37	19	7	9	3	0	64	16	215
2018	None of the above	24	29	22	13	9	3	0	55	22	377
2017	Client contact centre	13	33	21	12	13	7	1	50	27	354
2017	Health care practitioners	42	26	12	7	7	7	0	73	14	17
2017	Federal regulators	13	33	34	20	0	0	0	46	20	15
2017	Compliance, inspection and enforcement	8	44	26	7	9	6	0	55	17	83
2017	Communications or public affairs	13	39	22	13	7	4	1	55	22	97
2017	Access to information and privacy	20	38	20	6	2	14	0	67	9	64
2017	Security	16	25	28	18	3	10	0	46	23	74
2017	Legal services	14	40	19	0	10	5	12	66	12	18
2017	Administration and operations	17	38	19	13	8	5	0	58	22	1583
2017	Human resources	27	35	18	10	3	7	1	67	14	208
2017	Financial management	26	39	16	7	3	8	0	72	11	181
2017	Procurement	18	27	30	12	4	9	0	50	17	23
2017	Materiel management	22	40	20	7	5	0	7	66	13	17
2017	Information management	20	37	14	6	8	14	1	67	16	132
2017	Information technology	11	32	22	13	9	12	0	50	25	210
2017	Internal audit	6	58	18	12	6	0	0	64	18	17
2017	Evaluation	10	36	9	27	9	10	0	50	40	33
2017	Data sciences	19	42	14	11	5	9	0	67	18	51
2017	Policy	18	44	15	13	4	6	1	66	18	311
2017	Project management	18	35	23	12	8	4	0	55	21	231
2017	Other services to the public	21	31	22	12	8	6	0	55	22	288
2017	None of the above	19	34	19	12	8	7	1	57	22	534

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	18	31	24	12	12	2	0	50	25	456
2019	Health care practitioners	39	48	9	0	4	0	0	87	4	25
2019	Federal regulators	34	25	34	7	0	0	0	59	7	28
2019	Compliance, inspection and enforcement	15	45	17	14	10	0	0	60	23	94
2019	Communications or public affairs	37	44	10	7	2	0	0	81	9	120
2019	Access to information and privacy	32	35	20	12	1	1	1	67	13	124
2019	Security	26	27	25	19	1	1	0	54	21	73
2019	Science and technology	26	25	25	12	5	7	0	55	18	16
2019	Legal services	26	45	3	22	4	0	0	72	25	29
2019	Administration and operations	25	35	17	13	7	2	0	62	20	1761
2019	Human resources	33	40	16	6	3	2	0	74	9	257
2019	Financial management	36	41	14	5	2	2	1	79	7	179
2019	Procurement	33	43	9	4	11	0	0	76	15	20
2019	Materiel management	40	31	17	12	0	0	0	71	12	19
2019	Information management	20	40	17	10	9	4	0	63	20	138
2019	Information technology	23	37	16	12	7	4	0	63	21	266
2019	Internal audit	41	38	7	4	4	4	0	83	9	26
2019	Evaluation	18	26	20	23	11	2	0	45	35	52
2019	Data sciences	27	41	11	14	6	1	0	69	20	80
2019	Policy	30	37	15	11	5	2	0	68	16	418
2019	Project management	21	37	19	13	9	2	1	59	22	300
2019	Other services to the public	29	35	16	9	8	2	0	66	18	305
2019	None of the above	28	32	20	11	6	2	0	62	18	510
2018	Client contact centre	19	30	20	14	13	4	0	51	28	346
2018	Health care practitioners	31	48	21	0	0	0	0	79	0	14
2018	Federal regulators	40	20	24	16	0	0	0	60	16	18
2018	Compliance, inspection and enforcement	23	33	19	16	9	0	0	56	25	82
2018	Communications or public affairs	38	33	15	10	3	2	0	72	13	102
2018	Access to information and privacy	39	34	11	6	6	3	0	76	13	89
2018	Security	27	38	17	8	8	1	1	66	16	84
2018	Legal services	21	46	15	7	8	3	0	69	15	28
2018	Administration and operations	24	36	18	12	8	2	0	61	20	1422
2018	Human resources	35	42	12	7	3	1	0	78	10	245
2018	Financial management	30	40	21	5	1	1	0	72	7	181
2018	Procurement	19	42	16	15	9	0	0	60	24	22
2018	Materiel management	23	44	25	0	8	0	0	67	8	12
2018	Information management	32	30	19	10	7	2	0	63	18	118
2018	Information technology	20	36	25	9	7	4	0	58	17	170
2018	Internal audit	54	39	6	0	0	0	0	94	0	15
2018	Evaluation	22	34	14	15	11	5	0	59	27	27
2018	Data sciences	31	35	13	11	6	3	0	68	18	59
2018	Policy	34	37	14	11	3	1	0	72	14	346
2018	Project management	19	38	23	13	7	1	0	57	20	190
2018	Other services to the public	22	35	20	7	11	4	0	60	19	217
2018	None of the above	23	28	21	13	11	4	0	54	25	375
2017	Client contact centre	12	29	19	19	17	4	0	43	37	355
2017	Health care practitioners	11	58	12	19	0	0	0	69	19	17
2017	Federal regulators	33	20	20	20	7	0	0	53	27	15
2017	Compliance, inspection and enforcement	23	40	18	9	10	0	0	63	19	84
2017	Communications or public affairs	11	54	14	15	4	2	0	66	19	96
2017	Access to information and privacy	32	33	22	5	3	5	0	68	8	63
2017	Security	18	37	29	11	3	3	0	57	14	74
2017	Legal services	14	19	31	5	27	5	0	34	33	18
2017	Administration and operations	18	39	18	15	8	2	0	58	23	1583
2017	Human resources	28	45	11	12	1	2	1	75	14	208
2017	Financial management	29	42	17	5	3	3	0	74	9	181
2017	Procurement	17	57	8	5	8	5	0	78	13	23
2017	Materiel management	18	58	5	7	5	0	7	82	13	17
2017	Information management	26	36	11	13	6	7	1	67	21	133
2017	Information technology	14	39	23	13	6	5	0	56	20	209
2017	Internal audit	29	29	18	18	6	0	0	58	24	17
2017	Evaluation	12	45	6	21	12	3	0	60	34	33
2017	Data sciences	29	42	7	15	4	4	0	74	19	51
2017	Policy	19	45	17	12	6	2	0	65	18	312
2017	Project management	16	34	22	13	10	3	2	52	24	232
2017	Other services to the public	21	35	17	11	10	5	0	60	22	288
2017	None of the above	19	32	18	15	10	5	1	54	26	534

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	19	81	452
2019	Health care practitioners	12	88	25
2019	Federal regulators	18	82	27
2019	Compliance, inspection and enforcement	21	79	95
2019	Communications or public affairs	23	77	120
2019	Access to information and privacy	19	81	124
2019	Security	20	80	74
2019	Science and technology	13	87	15
2019	Legal services	15	85	29
2019	Administration and operations	15	85	1761
2019	Human resources	10	90	256
2019	Financial management	9	91	179
2019	Procurement	10	90	19
2019	Materiel management	21	79	19
2019	Information management	17	83	137
2019	Information technology	13	87	268
2019	Internal audit	5	95	25
2019	Evaluation	20	80	51
2019	Data sciences	16	84	81
2019	Policy	12	88	419
2019	Project management	20	80	301
2019	Other services to the public	17	83	305
2019	None of the above	15	85	510
2017	Client contact centre	20	80	354
2017	Federal regulators	32	68	15
2017	Compliance, inspection and enforcement	17	83	84
2017	Communications or public affairs	12	88	97
2017	Access to information and privacy	20	80	64
2017	Security	16	84	74
2017	Administration and operations	18	82	1583
2017	Human resources	21	79	208
2017	Financial management	15	85	180
2017	Information management	22	78	133
2017	Information technology	11	89	210
2017	Data sciences	17	83	50
2017	Policy	17	83	312
2017	Project management	15	85	232
2017	Other services to the public	18	82	287
2017	None of the above	17	83	533
2014	Client contact centre	14	86	338
2014	Federal regulators	33	67	39
2014	Compliance, inspection and enforcement	14	86	96
2014	Communications or public affairs	18	82	125
2014	Access to information and privacy	16	84	80
2014	Security	15	85	81
2014	Legal services	26	74	21
2014	Administration and operations	14	86	1609
2014	Human resources	14	86	198
2014	Financial management	10	90	192
2014	Information management	11	89	161
2014	Information technology	11	89	255
2014	Evaluation	23	77	60
2014	Other services to the public	16	84	559
2014	None of the above	15	85	824

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	77	23	83
2019	Compliance, inspection and enforcement	90	10	20
2019	Communications or public affairs	85	15	28
2019	Access to information and privacy	87	13	24
2019	Security	66	34	15
2019	Administration and operations	82	18	258
2019	Human resources	81	19	25
2019	Financial management	76	24	17
2019	Information management	73	27	23
2019	Information technology	83	17	36
2019	Evaluation	80	20	10
2019	Data sciences	76	24	13
2019	Policy	83	17	52
2019	Project management	87	13	61
2019	Other services to the public	80	20	53
2019	None of the above	69	31	76
2017	Client contact centre	77	23	71
2017	Compliance, inspection and enforcement	53	47	15
2017	Communications or public affairs	91	9	12
2017	Access to information and privacy	92	8	13
2017	Security	58	42	12
2017	Administration and operations	77	23	282
2017	Human resources	91	9	42
2017	Financial management	81	19	23
2017	Information management	74	26	31
2017	Information technology	72	28	25
2017	Policy	78	22	50
2017	Project management	77	23	35
2017	Other services to the public	81	19	53
2017	None of the above	75	25	90
2014	Client contact centre	79	21	47
2014	Federal regulators	100	0	13
2014	Compliance, inspection and enforcement	61	39	13
2014	Communications or public affairs	70	30	23
2014	Access to information and privacy	84	16	13
2014	Security	66	34	12
2014	Administration and operations	79	21	221
2014	Human resources	77	23	27
2014	Financial management	80	20	20
2014	Information management	94	6	18
2014	Information technology	68	32	27
2014	Evaluation	92	8	14
2014	Other services to the public	71	29	88
2014	None of the above	80	20	121

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	51	31	6	10	1	0	0	82	11	63
2019	Compliance, inspection and enforcement	67	27	6	0	0	0	0	94	0	18
2019	Communications or public affairs	55	36	4	4	0	0	0	91	4	24
2019	Access to information and privacy	57	19	0	14	10	0	0	76	24	21
2019	Security	79	0	10	11	0	0	0	79	11	10
2019	Administration and operations	48	35	5	8	4	0	0	83	12	211
2019	Human resources	33	41	16	5	5	0	0	74	11	20
2019	Financial management	38	47	0	16	0	0	0	84	16	13
2019	Information management	29	42	11	6	12	0	0	71	18	17
2019	Information technology	46	34	3	10	7	0	0	80	17	30
2019	Data sciences	70	30	0	0	0	0	0	100	0	10
2019	Policy	54	32	2	10	2	0	0	86	12	43
2019	Project management	40	38	10	4	6	0	2	80	10	51
2019	Other services to the public	43	43	7	3	5	0	0	85	7	42
2019	None of the above	45	37	10	8	0	0	0	83	8	51
2017	Client contact centre	37	38	7	13	5	0	0	75	18	55
2017	Communications or public affairs	64	27	0	9	0	0	0	91	9	11
2017	Access to information and privacy	75	17	8	0	0	0	0	92	0	12
2017	Administration and operations	46	38	5	7	3	0	1	85	11	218
2017	Human resources	50	32	5	10	3	0	0	82	13	38
2017	Financial management	55	36	4	4	0	0	0	92	4	20
2017	Information management	47	35	0	4	9	0	4	86	14	23
2017	Information technology	39	45	6	5	6	0	0	83	11	18
2017	Policy	53	31	0	11	4	0	0	84	16	40
2017	Project management	26	45	11	14	0	0	4	74	15	27
2017	Other services to the public	61	21	7	7	2	0	2	84	9	43
2017	None of the above	48	32	6	10	3	0	1	81	13	70
2014	Client contact centre	60	22	5	8	3	3	0	84	11	37
2014	Federal regulators	60	15	17	0	8	0	0	75	8	13
2014	Communications or public affairs	50	31	12	7	0	0	0	81	7	16
2014	Access to information and privacy	46	35	10	0	9	0	0	81	9	11
2014	Administration and operations	55	36	4	2	2	0	0	92	5	175
2014	Human resources	67	33	0	0	0	0	0	100	0	21
2014	Financial management	73	20	7	0	0	0	0	93	0	16
2014	Information management	65	35	0	0	0	0	0	100	0	17
2014	Information technology	61	22	6	6	0	0	6	88	6	18
2014	Evaluation	52	24	0	17	0	0	8	82	18	13
2014	Other services to the public	49	33	11	5	2	0	0	82	7	62
2014	None of the above	44	39	5	6	5	0	1	84	12	98

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	21	27	24	12	13	1	1	21	79	453
2019	Health care practitioners	28	41	4	19	9	0	0	28	72	25
2019	Federal regulators	10	33	20	11	26	0	0	10	90	28
2019	Compliance, inspection and enforcement	15	28	31	11	12	3	1	16	84	94
2019	Communications or public affairs	27	29	19	12	10	2	0	28	72	119
2019	Access to information and privacy	23	23	21	17	14	2	0	23	77	123
2019	Security	19	25	30	12	14	1	0	19	81	74
2019	Science and technology	13	26	31	18	12	0	0	13	87	16
2019	Legal services	15	38	21	13	14	0	0	15	85	29
2019	Administration and operations	17	31	26	13	11	1	1	17	83	1757
2019	Human resources	23	32	19	18	6	0	1	24	76	257
2019	Financial management	19	38	23	13	8	0	0	19	81	178
2019	Procurement	13	39	21	4	22	0	0	13	87	20
2019	Materiel management	28	34	17	4	16	0	0	28	72	19
2019	Information management	14	34	22	15	9	4	1	15	85	138
2019	Information technology	20	33	25	10	9	1	0	21	79	267
2019	Internal audit	39	18	16	16	12	0	0	39	61	26
2019	Evaluation	16	15	30	16	19	3	0	17	83	52
2019	Data sciences	22	35	20	11	10	0	1	22	78	81
2019	Policy	18	32	24	11	12	2	0	19	81	416
2019	Project management	17	32	24	14	12	1	0	17	83	298
2019	Other services to the public	17	31	24	13	12	2	1	17	83	304
2019	None of the above	21	26	24	13	14	2	1	22	78	510
2018	Client contact centre	21	22	23	15	16	1	2	21	79	348
2018	Health care practitioners	26	29	24	7	14	0	0	26	74	14
2018	Federal regulators	18	25	21	11	24	0	0	18	82	18
2018	Compliance, inspection and enforcement	17	26	25	15	17	0	0	17	83	84
2018	Communications or public affairs	30	21	27	11	9	1	0	31	69	101
2018	Access to information and privacy	31	21	21	12	12	1	2	32	68	88
2018	Security	12	25	34	12	17	0	0	12	88	84
2018	Legal services	14	24	31	22	8	0	0	14	86	28
2018	Administration and operations	16	25	27	14	15	2	1	17	83	1419
2018	Human resources	25	21	28	13	11	0	1	26	74	246
2018	Financial management	19	34	24	12	9	0	1	19	81	179
2018	Procurement	11	19	13	22	36	0	0	11	89	22
2018	Materiel management	28	21	14	14	14	10	0	32	68	13
2018	Information management	20	26	25	15	11	1	1	21	79	118
2018	Information technology	17	38	25	12	7	2	0	17	83	173
2018	Internal audit	20	35	19	12	13	0	0	20	80	15
2018	Evaluation	33	15	16	14	10	11	0	38	62	27
2018	Data sciences	16	17	27	20	21	0	0	16	84	59
2018	Policy	21	26	27	13	9	2	1	22	78	347
2018	Project management	17	26	22	15	17	2	1	18	82	191
2018	Other services to the public	20	29	19	14	16	2	0	20	80	216
2018	None of the above	21	22	24	14	16	2	2	22	78	379
2017	Client contact centre	22	15	21	17	22	2	0	23	77	355
2017	Health care practitioners	27	37	0	16	19	0	0	27	73	17
2017	Federal regulators	34	7	26	7	27	0	0	34	66	15
2017	Compliance, inspection and enforcement	14	19	32	13	19	0	2	14	86	84
2017	Communications or public affairs	27	19	16	14	17	5	2	29	71	97
2017	Access to information and privacy	20	19	20	17	16	8	0	22	78	64
2017	Security	15	19	22	13	28	3	0	16	84	74
2017	Legal services	0	5	41	33	22	0	0	0	100	18
2017	Administration and operations	18	21	23	17	19	2	1	18	82	1585
2017	Human resources	17	25	31	14	12	1	0	17	83	208
2017	Financial management	23	26	26	11	12	1	0	24	76	181
2017	Procurement	14	23	17	8	33	5	0	15	85	23
2017	Materiel management	30	18	28	7	10	6	0	33	67	17
2017	Information management	24	21	22	15	14	1	2	25	75	132
2017	Information technology	31	28	17	14	7	3	0	32	68	210
2017	Internal audit	6	29	41	6	12	6	0	6	94	17
2017	Evaluation	24	12	25	6	21	12	0	27	73	33
2017	Data sciences	36	20	20	7	14	2	0	37	63	51
2017	Policy	18	27	21	9	18	7	1	19	81	311
2017	Project management	17	21	22	12	25	3	1	18	82	232
2017	Other services to the public	15	23	24	18	17	2	1	16	84	288
2017	None of the above	19	22	23	13	19	2	1	19	81	534

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	66	34	346
2019	Health care practitioners	45	55	18
2019	Federal regulators	52	48	25
2019	Compliance, inspection and enforcement	62	38	76
2019	Communications or public affairs	57	43	84
2019	Access to information and privacy	56	44	92
2019	Security	65	35	59
2019	Science and technology	64	36	14
2019	Legal services	72	28	25
2019	Administration and operations	62	38	1428
2019	Human resources	66	34	195
2019	Financial management	54	46	145
2019	Procurement	69	31	18
2019	Materiel management	56	44	14
2019	Information management	56	44	110
2019	Information technology	57	43	208
2019	Internal audit	71	29	16
2019	Evaluation	63	37	42
2019	Data sciences	61	39	62
2019	Policy	59	41	329
2019	Project management	67	33	245
2019	Other services to the public	62	38	244
2019	None of the above	61	39	384

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	38	62	343
2019	Health care practitioners	43	57	18
2019	Federal regulators	33	67	25
2019	Compliance, inspection and enforcement	47	53	75
2019	Communications or public affairs	44	56	83
2019	Access to information and privacy	44	56	92
2019	Security	26	74	58
2019	Science and technology	43	57	14
2019	Legal services	21	79	25
2019	Administration and operations	40	60	1412
2019	Human resources	29	71	193
2019	Financial management	34	66	142
2019	Procurement	11	89	18
2019	Materiel management	73	27	13
2019	Information management	42	58	110
2019	Information technology	33	67	206
2019	Internal audit	37	63	16
2019	Evaluation	37	63	41
2019	Data sciences	50	50	62
2019	Policy	32	68	328
2019	Project management	38	62	239
2019	Other services to the public	43	57	240
2019	None of the above	41	59	376
2018	Client contact centre	37	63	265
2018	Health care practitioners	21	79	10
2018	Federal regulators	24	76	15
2018	Compliance, inspection and enforcement	20	80	68
2018	Communications or public affairs	29	71	69
2018	Access to information and privacy	28	72	57
2018	Security	27	73	74
2018	Legal services	30	70	24
2018	Administration and operations	29	71	1151
2018	Human resources	27	73	182
2018	Financial management	26	74	141
2018	Procurement	10	90	20
2018	Information management	38	62	90
2018	Information technology	21	79	138
2018	Internal audit	36	64	12
2018	Evaluation	56	44	15
2018	Data sciences	28	72	47
2018	Policy	25	75	262
2018	Project management	24	76	152
2018	Other services to the public	32	68	169
2018	None of the above	28	72	288

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	10	27	21	14	20	4	6	40	37	347
2019	Health care practitioners	11	46	10	0	22	0	11	64	25	18
2019	Federal regulators	19	21	21	16	16	4	3	43	35	25
2019	Compliance, inspection and enforcement	9	30	17	19	19	1	4	42	40	74
2019	Communications or public affairs	8	25	24	18	17	0	7	36	38	83
2019	Access to information and privacy	16	29	25	14	13	0	2	47	27	91
2019	Security	5	18	21	22	22	2	10	26	51	58
2019	Science and technology	14	15	28	7	36	0	0	29	43	14
2019	Legal services	4	29	14	16	28	0	8	37	48	25
2019	Administration and operations	11	24	19	19	20	2	6	38	42	1419
2019	Human resources	20	23	14	15	17	2	8	48	37	195
2019	Financial management	16	25	20	18	18	0	3	42	37	144
2019	Procurement	0	10	31	25	20	7	6	12	53	18
2019	Materiel management	15	31	22	15	17	0	0	46	32	13
2019	Information management	11	25	23	21	13	3	4	39	36	110
2019	Information technology	13	22	25	15	18	1	6	38	36	206
2019	Internal audit	19	55	7	13	6	0	0	74	19	16
2019	Evaluation	12	14	15	25	24	7	3	29	54	41
2019	Data sciences	15	23	12	27	17	2	5	40	47	61
2019	Policy	11	23	17	22	20	2	5	36	45	328
2019	Project management	11	22	23	15	21	1	7	35	40	240
2019	Other services to the public	17	22	19	15	19	3	5	43	36	243
2019	None of the above	15	20	23	14	20	2	7	38	37	384
2018	Client contact centre	11	27	18	17	18	3	6	42	39	263
2018	Health care practitioners	10	30	11	21	29	0	0	40	49	10
2018	Federal regulators	14	17	27	7	30	0	6	33	39	15
2018	Compliance, inspection and enforcement	6	16	17	19	31	1	10	24	56	70
2018	Communications or public affairs	6	26	19	28	14	0	7	35	45	69
2018	Access to information and privacy	28	25	20	10	14	4	0	55	25	57
2018	Security	11	26	21	21	19	1	1	38	41	73
2018	Legal services	5	21	5	34	28	0	7	28	67	24
2018	Administration and operations	11	21	18	20	24	2	5	34	47	1155
2018	Human resources	14	16	21	23	12	2	12	35	41	181
2018	Financial management	16	32	19	13	8	1	11	55	24	144
2018	Procurement	10	16	15	25	28	0	6	28	57	20
2018	Information management	10	29	23	15	16	1	7	42	33	90
2018	Information technology	6	24	24	16	26	1	4	31	44	141
2018	Internal audit	8	29	47	8	8	0	0	37	16	12
2018	Evaluation	20	36	7	24	12	0	0	56	37	15
2018	Data sciences	9	33	16	17	25	0	0	42	42	49
2018	Policy	10	24	16	24	19	0	6	37	46	263
2018	Project management	10	19	22	14	29	2	5	31	45	152
2018	Other services to the public	12	19	23	15	24	2	4	33	42	170
2018	None of the above	9	15	21	23	26	1	5	26	52	289
2017	Client contact centre	6	22	16	20	27	1	8	31	52	268
2017	Health care practitioners	18	17	25	8	15	9	9	42	27	12
2017	Federal regulators	11	0	39	10	40	0	0	11	50	10
2017	Compliance, inspection and enforcement	14	20	16	19	21	5	4	37	45	72
2017	Communications or public affairs	3	12	14	25	38	3	5	17	68	63
2017	Access to information and privacy	11	31	15	17	15	2	9	47	36	46
2017	Security	10	11	16	24	29	2	8	23	59	62
2017	Legal services	5	17	5	24	46	5	0	23	73	18
2017	Administration and operations	8	20	15	21	28	2	6	30	53	1266
2017	Human resources	14	28	15	15	17	0	10	47	36	171
2017	Financial management	11	21	19	17	16	1	16	38	39	143
2017	Procurement	5	35	15	15	20	6	5	45	38	19
2017	Materiel management	18	35	18	8	0	0	21	67	10	11
2017	Information management	9	18	19	18	20	4	12	32	45	95
2017	Information technology	7	22	20	19	22	1	9	32	46	142
2017	Internal audit	7	21	26	28	0	0	19	34	34	15
2017	Evaluation	29	19	5	23	23	0	0	48	47	21
2017	Data sciences	15	23	12	6	35	0	9	42	45	34
2017	Policy	4	20	12	24	25	3	12	28	58	234
2017	Project management	7	15	17	19	33	1	9	24	57	183
2017	Other services to the public	15	20	16	15	24	3	6	39	43	234
2017	None of the above	14	18	15	17	26	2	8	35	48	414

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	6	18	16	19	29	3	8	27	54	347
2019	Health care practitioners	16	22	17	0	40	0	5	40	42	18
2019	Federal regulators	5	17	25	15	30	0	9	24	49	24
2019	Compliance, inspection and enforcement	4	18	16	22	36	1	3	23	61	74
2019	Communications or public affairs	6	17	22	16	36	0	4	24	54	83
2019	Access to information and privacy	3	27	17	20	27	1	4	32	50	93
2019	Security	5	12	17	21	41	0	3	18	64	58
2019	Science and technology	7	21	22	15	35	0	0	29	49	14
2019	Legal services	4	13	12	30	32	0	9	19	67	24
2019	Administration and operations	6	16	16	23	33	2	5	23	60	1418
2019	Human resources	4	13	18	23	35	3	5	18	62	195
2019	Financial management	7	14	21	18	35	1	4	22	56	144
2019	Procurement	0	0	15	14	53	7	11	0	81	18
2019	Materiel management	0	23	31	6	32	0	7	25	41	13
2019	Information management	6	16	16	24	32	1	5	23	60	110
2019	Information technology	7	14	19	25	28	1	4	23	56	207
2019	Internal audit	0	12	20	20	37	0	12	13	64	16
2019	Evaluation	10	12	22	7	46	3	0	22	54	41
2019	Data sciences	8	20	13	26	25	3	5	30	55	62
2019	Policy	3	14	12	23	37	2	7	20	67	329
2019	Project management	5	12	17	23	35	1	8	18	64	240
2019	Other services to the public	11	18	18	15	30	2	6	32	48	241
2019	None of the above	6	16	18	18	34	2	6	25	56	380
2018	Client contact centre	5	13	17	20	34	4	7	20	61	264
2018	Health care practitioners	0	11	10	41	38	0	0	11	79	10
2018	Federal regulators	0	11	27	13	43	0	6	12	60	15
2018	Compliance, inspection and enforcement	1	10	15	18	42	4	10	13	69	69
2018	Communications or public affairs	4	11	13	29	37	0	6	16	70	69
2018	Access to information and privacy	10	16	24	19	29	0	2	26	49	57
2018	Security	5	18	16	16	41	3	1	23	59	74
2018	Legal services	5	7	12	36	41	0	0	12	76	24
2018	Administration and operations	4	13	16	19	44	2	3	18	66	1158
2018	Human resources	2	11	11	22	45	2	7	15	73	181
2018	Financial management	3	10	17	24	35	2	8	15	66	144
2018	Procurement	5	6	5	15	69	0	0	11	84	20
2018	Information management	5	15	25	20	29	3	3	22	52	89
2018	Information technology	4	18	16	23	36	1	2	23	61	141
2018	Internal audit	0	36	8	25	31	0	0	36	56	12
2018	Evaluation	6	7	6	36	31	7	7	15	77	15
2018	Data sciences	4	20	12	13	51	0	0	24	64	49
2018	Policy	3	9	14	20	45	3	6	13	71	263
2018	Project management	3	11	12	19	51	2	1	15	73	151
2018	Other services to the public	5	10	18	18	44	4	2	16	65	169
2018	None of the above	4	9	16	18	49	1	2	13	70	289
2017	Client contact centre	3	11	9	19	49	1	8	16	75	268
2017	Health care practitioners	16	9	16	33	17	9	0	27	55	12
2017	Federal regulators	11	9	9	0	60	0	10	22	67	10
2017	Compliance, inspection and enforcement	6	12	4	16	52	1	8	20	76	72
2017	Communications or public affairs	3	5	9	26	49	5	3	9	82	63
2017	Access to information and privacy	0	18	13	11	52	0	7	19	67	46
2017	Security	3	8	8	14	61	2	3	12	80	62
2017	Legal services	0	0	5	19	72	5	0	0	95	18
2017	Administration and operations	3	7	11	16	56	2	6	10	78	1264
2017	Human resources	3	9	6	14	57	2	9	14	80	171
2017	Financial management	4	8	11	22	50	1	4	12	76	143
2017	Procurement	5	6	0	13	65	6	5	12	88	19
2017	Materiel management	10	19	10	16	35	0	10	32	57	11
2017	Information management	2	11	15	20	45	1	6	14	69	95
2017	Information technology	5	10	18	21	41	0	6	15	66	142
2017	Internal audit	0	7	7	40	34	0	12	8	84	15
2017	Evaluation	15	5	10	5	56	5	4	22	67	21
2017	Data sciences	6	18	6	23	44	3	0	24	69	34
2017	Policy	1	5	10	17	54	4	9	7	81	234
2017	Project management	3	5	10	14	64	2	3	8	81	183
2017	Other services to the public	2	10	10	19	50	3	6	13	76	234
2017	None of the above	5	9	10	15	53	2	7	15	75	414

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	39	15	16	8	9	1	11	63	19	456
2019	Health care practitioners	55	9	8	9	20	0	0	64	28	25
2019	Federal regulators	32	29	18	10	10	0	0	62	20	28
2019	Compliance, inspection and enforcement	31	18	16	13	10	2	10	56	25	93
2019	Communications or public affairs	38	18	17	12	8	1	6	60	22	118
2019	Access to information and privacy	44	16	12	11	10	1	7	65	22	123
2019	Security	35	17	19	11	15	1	1	53	27	73
2019	Science and technology	32	38	7	17	6	0	0	70	24	16
2019	Legal services	38	18	18	7	9	0	9	62	19	29
2019	Administration and operations	40	20	13	8	10	1	7	66	20	1749
2019	Human resources	34	20	17	11	13	0	5	57	25	256
2019	Financial management	35	24	20	9	8	0	4	61	18	178
2019	Procurement	21	28	15	0	18	0	18	59	22	20
2019	Materiel management	55	12	17	4	11	0	0	68	16	18
2019	Information management	31	22	18	13	9	2	5	58	23	137
2019	Information technology	39	19	16	11	8	1	5	61	21	268
2019	Internal audit	48	28	4	12	0	0	8	82	13	25
2019	Evaluation	30	22	12	18	15	0	4	54	34	51
2019	Data sciences	52	18	11	4	7	0	8	77	12	82
2019	Policy	33	21	20	10	9	1	6	57	21	416
2019	Project management	31	22	17	12	11	1	6	57	25	297
2019	Other services to the public	39	20	15	8	7	1	9	65	18	305
2019	None of the above	39	19	13	9	10	2	8	65	21	508
2018	Client contact centre	35	16	17	10	10	2	10	58	22	346
2018	Health care practitioners	35	36	7	14	7	0	0	72	21	14
2018	Federal regulators	33	6	27	12	11	6	5	43	26	18
2018	Compliance, inspection and enforcement	33	19	12	8	24	1	2	54	33	84
2018	Communications or public affairs	43	22	14	9	3	2	8	72	13	102
2018	Access to information and privacy	43	17	12	6	14	0	9	66	21	89
2018	Security	33	18	19	10	16	1	3	54	27	84
2018	Legal services	31	11	30	7	10	0	11	47	19	28
2018	Administration and operations	36	19	15	10	11	2	7	60	23	1416
2018	Human resources	30	18	19	13	12	0	8	52	27	243
2018	Financial management	28	26	17	11	8	0	10	60	21	179
2018	Procurement	46	9	9	9	22	0	6	58	33	22
2018	Materiel management	17	14	14	16	21	10	10	38	45	13
2018	Information management	31	18	10	19	13	2	7	54	35	117
2018	Information technology	36	19	17	8	13	2	5	59	22	172
2018	Internal audit	40	19	23	0	12	0	6	63	13	15
2018	Evaluation	51	0	22	7	10	0	10	57	19	27
2018	Data sciences	25	25	27	10	7	0	7	53	18	59
2018	Policy	31	22	19	11	10	0	7	57	23	344
2018	Project management	28	25	17	11	15	1	4	55	27	190
2018	Other services to the public	39	18	16	10	11	1	5	61	22	217
2018	None of the above	37	16	15	7	16	1	7	58	25	376

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment