2019 Public Service Employee Survey Results for Veterans Affairs Canada

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	38	44	5	10	3	82	13	181754
2019	Veterans Affairs Canada	40	41	4	12	4	81	15	2139
2017	Public Service	32	47	5	11	5	79	16	174344
2017	Veterans Affairs Canada	34	48	4	11	3	82	14	1971
2014	Public Service	32	47	5	11	5	78	16	181951
2014	Veterans Affairs Canada	34	43	5	12	6	77	18	1666
2011	Public Service	36	46	4	10	4	82	14	200936
2011	Veterans Affairs Canada	39	44	4	10	3	83	13	3087
2008	Public Service	36	46	4	9	4	82	13	169250
2008	Veterans Affairs Canada	42	45	4	8	2	86	10	3439

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	67	19	5	5	3	1	87	8	181425
2019	Veterans Affairs Canada	73	16	4	4	1	1	90	5	2144
2017	Public Service	66	19	5	6	3	1	86	9	174221
2017	Veterans Affairs Canada	72	17	4	4	2	1	90	6	1969
2014	Public Service	64	20	5	6	3	1	85	9	181861
2014	Veterans Affairs Canada	67	19	5	6	2	1	87	8	1664
2011	Public Service	66	18	5	6	3	2	86	9	200811
2011	Veterans Affairs Canada	66	18	4	5	2	5	88	8	3076
2008	Public Service	67	18	5	6	3	1	86	9	169106
2008	Veterans Affairs Canada	70	15	3	5	2	4	90	8	3430

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	43	35	7	10	5	0	0	78	15	181461
2019	Veterans Affairs Canada	47	32	6	11	5	0	0	79	15	2144
2017	Public Service	39	36	7	11	7	0	0	75	18	174178
2017	Veterans Affairs Canada	41	34	5	12	8	0	0	75	19	1968
2014	Public Service	40	35	7	11	7	0	0	75	18	181828
2014	Veterans Affairs Canada	43	31	6	12	7	1	0	75	19	1664
2011	Public Service	39	37	8	10	6	0	0	77	15	199738
2011	Veterans Affairs Canada	42	37	7	8	5	0	1	80	13	3067

Question 4. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	29	40	12	13	6	0	69	19	181032
2019	Veterans Affairs Canada	23	38	11	17	10	0	62	27	2135
2018	Public Service	25	45	10	14	6	1	70	20	161510
2018	Veterans Affairs Canada	17	46	9	18	8	0	64	27	1537
2017	Public Service	26	40	12	14	8	0	66	23	174231
2017	Veterans Affairs Canada	20	42	11	18	9	0	62	28	1965
2014	Public Service	24	39	12	16	9	0	63	25	181873
2014	Veterans Affairs Canada	19	36	12	20	13	0	55	33	1667
2011	Public Service	27	41	12	12	6	1	69	19	200240
2011	Veterans Affairs Canada	25	39	13	14	7	1	65	22	3084
2008	Public Service	25	42	13	13	7	1	68	20	168332
2008	Veterans Affairs Canada	26	43	11	13	6	1	70	19	3425

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	45	35	9	7	3	81	10	180486
2019	Veterans Affairs Canada	45	37	7	7	4	82	11	2128
2017	Public Service	44	37	8	7	3	82	10	173739
2017	Veterans Affairs Canada	44	35	7	10	4	80	13	1966
2014	Public Service	42	38	9	7	3	80	11	181746
2014	Veterans Affairs Canada	41	37	8	9	5	79	14	1664

Question 6. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	45	31	10	8	5	0	0	77	13	181242
2019	Veterans Affairs Canada	49	30	8	9	4	0	0	80	13	2136
2018	Public Service	42	33	11	8	5	0	0	76	13	161141
2018	Veterans Affairs Canada	42	31	10	9	7	0	0	74	16	1536
2017	Public Service	41	33	10	9	6	0	1	74	15	174019
2017	Veterans Affairs Canada	42	32	8	9	8	0	0	75	17	1970
2014	Public Service	36	34	12	10	7	0	1	71	16	181787
2014	Veterans Affairs Canada	37	30	11	12	9	1	1	67	21	1664
2011	Public Service	38	36	11	9	6	0	1	75	14	200742
2011	Veterans Affairs Canada	37	34	11	9	7	1	1	73	16	3082

Question 7. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	37	39	12	7	5	76	12	181595
2019	Veterans Affairs Canada	41	37	10	7	4	78	11	2146
2018	Public Service	34	42	12	8	5	75	13	160671
2018	Veterans Affairs Canada	35	42	10	8	4	77	12	1527
2017	Public Service	33	44	11	8	5	77	13	174203
2017	Veterans Affairs Canada	36	43	9	7	5	79	12	1970
2014	Public Service	30	44	12	9	5	74	14	181850
2014	Veterans Affairs Canada	30	42	11	10	7	72	17	1665
2011	Public Service	35	41	11	8	5	76	13	200583
2011	Veterans Affairs Canada	39	38	11	8	5	76	13	3074
2008	Public Service	35	42	11	8	4	77	12	168072
2008	Veterans Affairs Canada	43	40	8	6	3	83	9	3415

Question 8. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	28	36	15	12	8	65	20	181492
2019	Veterans Affairs Canada	30	37	14	13	7	66	20	2143
2018	Public Service	26	34	17	13	10	60	23	161141
2018	Veterans Affairs Canada	23	32	17	16	11	55	28	1536
2017	Public Service	25	35	16	13	10	61	24	174142
2017	Veterans Affairs Canada	25	35	16	13	11	60	24	1968
2014	Public Service	21	35	17	15	11	57	26	181788
2014	Veterans Affairs Canada	21	34	17	14	13	55	28	1665
2011	Public Service	21	37	16	14	11	59	25	200784
2011	Veterans Affairs Canada	20	36	18	14	11	57	25	3086

Question 9. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	32	42	12	10	4	74	14	180719
2019	Veterans Affairs Canada	30	42	11	12	4	73	16	2133
2018	Public Service	29	41	13	11	5	71	16	161312
2018	Veterans Affairs Canada	26	41	14	13	6	67	19	1539
2017	Public Service	29	42	12	11	5	72	16	174083
2017	Veterans Affairs Canada	30	40	13	11	6	70	17	1968

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	44	38	10	5	3	0	82	8	180781
2019	Veterans Affairs Canada	46	38	9	5	2	0	83	7	2139
2018	Public Service	43	40	9	5	2	0	84	7	161313
2018	Veterans Affairs Canada	44	41	8	5	2	0	86	7	1534
2017	Public Service	40	40	10	6	4	0	81	9	173996
2017	Veterans Affairs Canada	43	40	9	4	3	0	83	8	1968
2014	Public Service	38	40	12	6	4	1	79	10	181765
2014	Veterans Affairs Canada	37	36	14	8	5	1	73	13	1664
2011	Public Service	37	42	11	6	3	1	80	9	200734
2011	Veterans Affairs Canada	35	42	12	6	4	1	78	10	3083
2008	Public Service	42	39	10	5	3	1	82	8	168871
2008	Veterans Affairs Canada	48	38	8	4	2	0	87	6	3431

Question 11. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	32	36	14	10	8	68	18	181182
2019	Veterans Affairs Canada	35	34	13	11	7	69	18	2147
2018	Public Service	29	37	14	11	9	66	20	160988
2018	Veterans Affairs Canada	28	36	14	12	10	64	22	1528
2017	Public Service	28	37	14	11	10	65	21	173998
2017	Veterans Affairs Canada	28	36	13	12	10	65	22	1969

Question 12. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	52	33	10	3	2	85	5	180371
2019	Veterans Affairs Canada	56	29	9	4	1	86	5	2129
2018	Public Service	50	35	9	3	2	85	5	160125
2018	Veterans Affairs Canada	51	33	10	4	1	85	5	1519
2017	Public Service	52	35	9	3	2	87	5	173795
2017	Veterans Affairs Canada	56	33	7	3	1	89	4	1968
2014	Public Service	59	29	8	2	2	88	4	181719
2014	Veterans Affairs Canada	60	26	8	4	2	86	6	1665
2011	Public Service	58	31	7	2	1	89	4	200656
2011	Veterans Affairs Canada	62	29	6	2	1	90	4	3076

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	30	37	14	11	7	0	68	18	180719
2019	Veterans Affairs Canada	30	36	12	13	9	0	66	22	2136
2018	Public Service	27	38	14	12	9	0	65	21	160686
2018	Veterans Affairs Canada	23	38	13	15	12	0	61	26	1527
2017	Public Service	28	39	13	12	8	0	67	20	173615
2017	Veterans Affairs Canada	26	37	12	14	10	0	63	25	1967
2014	Public Service	21	40	14	14	10	0	62	25	181784
2014	Veterans Affairs Canada	21	38	11	14	16	1	59	30	1663
2011	Public Service	28	39	13	12	8	0	68	20	200493
2011	Veterans Affairs Canada	26	38	14	13	8	1	65	21	3071

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	34	33	15	9	7	68	16	181253
2019	Veterans Affairs Canada	33	34	15	10	8	67	18	2145
2018	Public Service	31	34	16	10	8	66	18	160340
2018	Veterans Affairs Canada	27	33	17	12	10	60	23	1521
2017	Public Service	32	35	15	11	8	67	18	173681
2017	Veterans Affairs Canada	29	34	15	12	10	64	22	1968
2014	Public Service	27	36	16	12	9	63	21	181760
2014	Veterans Affairs Canada	25	33	16	13	13	58	26	1666

Question 15. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	32	39	13	9	5	0	72	14	179179
2019	Veterans Affairs Canada	34	38	11	11	6	0	72	17	2122
2018	Public Service	30	37	15	11	7	0	67	18	160685
2018	Veterans Affairs Canada	27	37	15	13	8	0	64	21	1531
2017	Public Service	31	38	14	10	6	0	69	17	173677
2017	Veterans Affairs Canada	31	36	13	11	9	0	67	20	1969
2014	Public Service	28	38	16	11	7	0	66	18	181718
2014	Veterans Affairs Canada	27	32	15	14	11	0	60	25	1663
2011	Public Service	34	40	13	8	4	1	75	12	199885
2011	Veterans Affairs Canada	32	39	12	10	5	0	72	16	3071

Question 16. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	43	38	10	5	3	81	8	181588
2019	Veterans Affairs Canada	48	34	9	6	3	82	9	2142
2018	Public Service	40	39	11	6	3	80	9	161156
2018	Veterans Affairs Canada	39	39	12	7	3	78	10	1529
2017	Public Service	40	40	11	6	3	80	9	173510
2017	Veterans Affairs Canada	41	39	10	6	4	80	10	1969
2014	Public Service	39	40	11	6	4	79	9	181673
2014	Veterans Affairs Canada	41	36	10	9	4	77	13	1659
2011	Public Service	41	41	9	6	3	82	9	200825
2011	Veterans Affairs Canada	43	39	8	6	3	82	10	3088
2008	Public Service	41	42	8	6	3	84	8	168963
2008	Veterans Affairs Canada	49	38	7	4	2	87	6	3442

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	39	32	17	7	4	1	71	12	180499
2019	Veterans Affairs Canada	32	27	18	11	11	1	60	22	2141
2018	Public Service	37	32	17	8	5	1	70	13	161699
2018	Veterans Affairs Canada	29	25	18	13	13	1	54	27	1536
2017	Public Service	37	35	16	7	4	1	73	11	174272
2017	Veterans Affairs Canada	28	30	17	13	11	1	58	24	1967
2014	Public Service	35	34	18	7	5	1	70	12	181779
2014	Veterans Affairs Canada	25	27	21	10	15	1	53	25	1665
2011	Public Service	33	34	18	8	5	1	69	13	200574
2011	Veterans Affairs Canada	31	28	20	10	9	1	60	20	3076
2008	Public Service	28	35	20	10	6	1	64	16	168835
2008	Veterans Affairs Canada	29	31	21	10	7	1	61	18	3439

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	10	24	35	19	9	1	1	29	35	181388
2019	Veterans Affairs Canada	15	27	34	16	8	0	1	23	42	2142
2018	Public Service	11	26	35	18	8	1	1	27	37	161147
2018	Veterans Affairs Canada	14	31	33	14	6	1	2	21	45	1535
2017	Public Service	11	24	35	17	9	1	3	27	37	173451
2017	Veterans Affairs Canada	16	27	33	14	7	0	2	22	44	1961
2014	Public Service	12	28	36	16	7	1	2	23	40	181277
2014	Veterans Affairs Canada	20	30	31	12	5	1	1	17	51	1664
2011	Public Service	12	27	34	16	7	1	2	24	40	199952
2011	Veterans Affairs Canada	19	30	29	12	7	1	2	20	50	3061
2008	Public Service	12	29	35	16	6	1	2	23	41	168383
2008	Veterans Affairs Canada	12	29	34	16	7	1	2	23	42	3413

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	10	18	27	24	16	2	2	42	30	180845
2019	Veterans Affairs Canada	12	21	29	22	13	1	1	36	34	2133
2018	Public Service	12	20	28	23	13	2	2	37	33	160571
2018	Veterans Affairs Canada	13	24	30	21	10	2	1	32	37	1528
2017	Public Service	12	19	28	21	14	3	4	37	33	173005
2017	Veterans Affairs Canada	12	21	31	19	12	2	3	33	35	1957
2014	Public Service	13	22	29	20	11	2	3	32	37	181116
2014	Veterans Affairs Canada	22	26	29	14	6	2	2	21	50	1657
2011	Public Service	12	20	28	21	12	2	3	35	34	199740
2011	Veterans Affairs Canada	17	22	28	17	11	3	3	29	41	3056
2008	Public Service	12	22	29	21	11	2	3	34	35	168088
2008	Veterans Affairs Canada	9	18	30	24	13	3	4	39	29	3402

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	16	23	29	18	10	2	2	29	41	181013
2019	Veterans Affairs Canada	13	22	32	19	11	1	3	31	36	2135
2018	Public Service	17	24	29	17	9	2	3	26	43	160643
2018	Veterans Affairs Canada	15	25	31	18	8	1	2	27	41	1530
2017	Public Service	17	23	29	15	9	2	4	26	43	173286
2017	Veterans Affairs Canada	15	23	32	16	9	1	3	26	41	1957
2014	Public Service	21	25	27	14	7	2	3	23	48	181132
2014	Veterans Affairs Canada	25	23	27	12	8	2	3	21	51	1659
2011	Public Service	18	24	28	15	8	2	4	25	45	199696
2011	Veterans Affairs Canada	21	24	28	13	7	3	5	22	48	3057
2008	Public Service	17	24	30	17	8	2	3	25	43	168077
2008	Veterans Affairs Canada	15	25	29	16	8	3	4	26	43	3404

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	7	15	31	28	16	1	2	46	22	180493
2019	Veterans Affairs Canada	9	15	31	26	15	0	2	43	25	2127
2018	Public Service	8	16	32	27	14	1	2	42	25	160266
2018	Veterans Affairs Canada	11	18	33	24	12	1	2	37	30	1520
2017	Public Service	8	15	31	25	14	1	4	42	25	172593
2017	Veterans Affairs Canada	12	18	31	22	13	1	3	36	31	1950
2014	Public Service	9	17	33	25	12	1	3	38	27	180699
2014	Veterans Affairs Canada	21	18	30	20	8	1	2	29	40	1651
2011	Public Service	9	17	32	25	12	1	4	38	28	199449
2011	Veterans Affairs Canada	15	19	31	19	10	2	4	31	36	3046
2008	Public Service	9	18	33	25	11	1	3	38	28	168000
2008	Veterans Affairs Canada	9	17	34	24	11	1	4	37	28	3398

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	14	20	27	20	14	1	2	36	36	181066
2019	Veterans Affairs Canada	15	19	27	21	16	1	2	38	34	2133
2018	Public Service	17	23	27	18	11	1	2	30	42	160843
2018	Veterans Affairs Canada	21	25	28	15	8	1	2	24	48	1531
2017	Public Service	17	22	27	17	12	2	4	30	41	173223
2017	Veterans Affairs Canada	21	24	25	14	11	2	3	26	48	1958
2014	Public Service	21	25	27	15	9	1	3	24	48	181145
2014	Veterans Affairs Canada	33	24	24	10	7	1	2	17	58	1663
2011	Public Service	18	24	28	16	9	1	3	27	44	199874
2011	Veterans Affairs Canada	27	25	24	12	8	1	3	21	54	3058
2008	Public Service	16	24	28	18	10	1	3	29	42	168023
2008	Veterans Affairs Canada	16	24	29	17	10	1	3	28	42	3410

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	12	18	26	22	16	3	3	41	32	180618
2019	Veterans Affairs Canada	13	20	28	20	13	2	3	35	35	2126
2018	Public Service	13	20	27	22	13	3	3	37	35	160300
2018	Veterans Affairs Canada	16	22	29	19	10	2	2	31	39	1528
2017	Public Service	12	18	26	21	14	3	5	39	33	173264
2017	Veterans Affairs Canada	12	20	28	20	12	3	4	34	35	1957
2014	Public Service	11	18	27	24	13	3	5	40	31	181040
2014	Veterans Affairs Canada	16	18	27	22	11	3	4	35	36	1659
2011	Public Service	11	18	27	23	14	3	5	40	31	199570
2011	Veterans Affairs Canada	12	19	27	22	12	2	4	37	34	3043
2008	Public Service	14	22	27	20	11	2	4	33	38	168198
2008	Veterans Affairs Canada	11	22	27	21	12	3	4	36	36	3400

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	14	22	31	17	11	2	2	30	38	180911
2019	Veterans Affairs Canada	16	24	32	16	8	1	2	25	41	2141
2018	Public Service	16	24	31	16	9	2	2	25	42	161001
2018	Veterans Affairs Canada	19	26	34	14	5	1	1	19	46	1535
2017	Public Service	16	22	31	15	9	3	4	26	41	173340
2017	Veterans Affairs Canada	18	26	33	13	7	1	2	20	46	1955
2014	Public Service	18	24	31	14	8	2	3	23	44	181146
2014	Veterans Affairs Canada	22	26	30	13	6	1	2	19	50	1655

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	10	19	33	23	13	1	1	37	30	181282
2019	Veterans Affairs Canada	12	23	36	19	8	0	1	28	36	2142

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	70	15	6	4	2	0	3	88	6	181428
2019	Veterans Affairs Canada	75	12	5	3	2	0	2	89	6	2143
2017	Public Service	68	16	6	4	2	0	4	88	6	174193
2017	Veterans Affairs Canada	75	12	5	3	2	0	3	90	5	1968
2014	Public Service	70	15	5	4	3	0	3	88	6	181584
2014	Veterans Affairs Canada	71	15	5	3	3	0	3	89	6	1665
2011	Public Service	68	15	5	4	3	0	4	87	7	200015
2011	Veterans Affairs Canada	72	15	4	3	2	1	3	90	6	3076
2008	Public Service	66	14	5	4	4	1	7	86	9	167148
2008	Veterans Affairs Canada	72	13	5	3	3	0	5	89	6	3423

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	29	30	16	10	7	5	3	64	19	181323
2019	Veterans Affairs Canada	30	29	15	10	7	5	3	64	19	2138
2018	Public Service	21	32	19	11	9	5	3	59	21	161064
2018	Veterans Affairs Canada	20	30	20	13	10	4	3	54	25	1536
2017	Public Service	26	31	16	11	9	5	4	62	21	174143
2017	Veterans Affairs Canada	26	29	15	11	11	5	3	60	23	1968
2014	Public Service	28	32	15	10	8	4	3	64	20	181579
2014	Veterans Affairs Canada	27	28	18	10	10	4	4	59	22	1662

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	45	29	9	9	6	1	75	16	181181
2019	Veterans Affairs Canada	46	27	9	10	7	0	74	17	2145
2018	Public Service	40	31	10	10	8	1	72	18	160757
2018	Veterans Affairs Canada	35	32	9	13	10	1	68	23	1532
2017	Public Service	41	30	10	10	8	1	73	17	174130
2017	Veterans Affairs Canada	41	29	9	11	9	1	71	20	1970
2014	Public Service	41	30	10	10	7	1	73	18	181550
2014	Veterans Affairs Canada	39	31	9	11	9	1	71	20	1663

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	49	33	8	7	3	82	11	181129
2019	Veterans Affairs Canada	50	32	6	8	3	83	11	2137
2018	Public Service	44	36	9	7	4	81	11	160773
2018	Veterans Affairs Canada	42	37	7	9	4	80	13	1537
2017	Public Service	41	38	9	8	4	80	12	173904
2017	Veterans Affairs Canada	43	36	8	8	4	79	12	1965
2014	Public Service	39	40	9	8	3	80	11	181417
2014	Veterans Affairs Canada	40	37	9	10	4	77	14	1661

Question 23. The people I work with value my ideas and opinions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	42	36	12	5	3	1	79	8	181393
2019	Veterans Affairs Canada	43	38	9	5	3	1	82	8	2144
2018	Public Service	37	40	13	5	3	1	77	9	161015
2018	Veterans Affairs Canada	36	38	14	6	4	2	76	10	1535

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	45	27	15	5	3	1	4	75	9	181574
2019	Veterans Affairs Canada	49	24	14	5	3	1	4	77	8	2144

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	42	31	13	8	5	1	1	74	14	181505
2019	Veterans Affairs Canada	42	30	12	8	7	1	1	73	15	2144
2018	Public Service	37	35	12	9	6	1	0	73	15	160726
2018	Veterans Affairs Canada	35	32	13	11	8	1	1	68	19	1528
2017	Public Service	37	35	12	9	6	1	0	73	15	174253
2017	Veterans Affairs Canada	37	33	11	10	8	0	0	71	18	1970
2014	Public Service	36	36	12	9	6	1	0	72	15	181472
2014	Veterans Affairs Canada	42	31	10	9	7	1	0	74	16	1662
2011	Public Service	33	37	13	10	7	1	0	70	17	199910
2011	Veterans Affairs Canada	34	36	14	10	6	0	0	70	16	3080
2008	Public Service	31	36	13	11	9	1	1	67	20	166756
2008	Veterans Affairs Canada	34	36	12	10	7	1	0	70	17	3424

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	49	27	11	6	4	2	1	78	10	181318
2019	Veterans Affairs Canada	53	25	10	6	4	2	1	80	10	2138
2018	Public Service	45	30	12	7	5	2	1	76	12	160474
2018	Veterans Affairs Canada	44	29	13	6	6	1	0	74	12	1522
2017	Public Service	44	31	11	6	5	2	1	77	12	174211
2017	Veterans Affairs Canada	46	28	11	8	5	2	1	76	13	1970
2014	Public Service	42	31	12	7	5	2	1	75	12	181447
2014	Veterans Affairs Canada	49	26	10	6	6	1	1	77	13	1660
2011	Public Service	40	32	13	8	5	2	1	74	13	199843
2011	Veterans Affairs Canada	40	33	13	7	5	2	0	75	12	3075
2008	Public Service	38	31	12	8	7	3	1	72	15	166751
2008	Veterans Affairs Canada	41	32	12	8	5	2	0	75	13	3424

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	46	31	10	7	5	1	0	77	12	180879
2019	Veterans Affairs Canada	47	28	10	9	5	0	1	76	14	2131
2018	Public Service	42	32	11	8	5	1	0	75	14	160177
2018	Veterans Affairs Canada	41	30	12	10	7	0	0	71	18	1520
2017	Public Service	42	33	10	8	5	1	0	76	14	174142
2017	Veterans Affairs Canada	42	32	9	10	7	0	0	74	17	1967
2014	Public Service	40	34	11	9	6	1	0	75	15	181437
2014	Veterans Affairs Canada	45	28	11	9	7	0	0	74	16	1662
2011	Public Service	38	35	11	10	6	1	0	73	16	199709
2011	Veterans Affairs Canada	37	37	10	9	7	0	0	75	15	3071
2008	Public Service	36	34	11	10	8	1	0	71	18	166684
2008	Veterans Affairs Canada	40	35	10	9	6	1	0	75	15	3423

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	80	10	4	1	2	3	93	3	180870
2019	Veterans Affairs Canada	83	8	3	1	1	3	94	3	2129
2017	Public Service	78	12	4	2	2	3	93	3	173995
2017	Veterans Affairs Canada	83	9	4	1	1	2	94	3	1969
2014	Public Service	77	12	4	2	2	3	93	4	181405
2014	Veterans Affairs Canada	81	8	4	2	2	3	92	4	1659
2011	Public Service	77	12	4	2	2	3	92	4	199764
2011	Veterans Affairs Canada	79	12	3	2	2	2	94	3	3067
2008	Public Service	78	8	3	2	3	6	92	5	166455
2008	Veterans Affairs Canada	81	8	3	1	2	4	93	4	3422

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	57	20	8	4	5	2	4	82	10	181432
2019	Veterans Affairs Canada	63	19	6	4	3	2	3	86	8	2143
2017	Public Service	50	23	8	5	6	3	6	80	12	173965
2017	Veterans Affairs Canada	54	23	6	5	5	3	3	83	11	1964
2014	Public Service	47	23	9	5	6	3	6	78	13	181389
2014	Veterans Affairs Canada	57	19	6	5	6	2	4	81	12	1661
2011	Public Service	44	26	9	7	8	2	4	75	15	200634
2011	Veterans Affairs Canada	47	26	8	6	5	2	5	79	13	3074

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	59	23	9	3	4	1	83	8	181710
2019	Veterans Affairs Canada	63	22	8	3	4	1	85	7	2142
2018	Public Service	52	26	10	5	5	1	80	10	160320
2018	Veterans Affairs Canada	54	25	10	5	5	0	79	11	1522
2017	Public Service	53	25	10	4	5	2	80	9	174119
2017	Veterans Affairs Canada	57	22	10	4	5	1	80	9	1967

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	51	28	10	6	5	79	11	181662
2019	Veterans Affairs Canada	54	26	8	7	5	81	12	2144
2018	Public Service	47	28	11	7	6	75	13	160605
2018	Veterans Affairs Canada	45	26	11	10	7	72	17	1528
2017	Public Service	49	27	10	7	6	77	12	173871
2017	Veterans Affairs Canada	51	25	9	8	7	76	15	1960
2014	Public Service	46	30	11	7	6	77	13	181293
2014	Veterans Affairs Canada	53	22	10	7	7	76	14	1658

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	21	45	14	12	4	2	2	68	17	41266
2019	Veterans Affairs Canada	22	49	17	8	2	1	1	73	10	375

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	32	31	15	8	7	6	0	68	16	181333
2019	Veterans Affairs Canada	35	32	15	9	4	5	0	70	14	2138
2018	Public Service	28	31	17	9	8	6	0	63	19	161481
2018	Veterans Affairs Canada	27	31	18	11	6	7	0	62	18	1535
2017	Public Service	27	32	16	10	8	7	0	64	19	174230
2017	Veterans Affairs Canada	29	32	15	9	6	8	0	67	17	1968
2014	Public Service	24	32	17	10	8	8	0	62	20	181131
2014	Veterans Affairs Canada	19	26	21	13	14	8	0	49	29	1660
2011	Public Service	22	31	19	11	9	7	1	58	22	199170
2011	Veterans Affairs Canada	19	30	22	12	9	7	1	53	23	3067

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	29	31	17	12	9	3	0	62	21	180978
2019	Veterans Affairs Canada	31	32	17	12	6	2	0	65	18	2138
2018	Public Service	25	31	18	13	11	2	0	58	24	161089
2018	Veterans Affairs Canada	22	32	18	16	10	2	0	56	26	1531
2017	Public Service	24	31	17	13	11	3	0	57	25	174174
2017	Veterans Affairs Canada	24	32	17	15	9	2	0	58	25	1967
2014	Public Service	21	31	19	15	12	3	0	53	27	181126
2014	Veterans Affairs Canada	15	22	20	19	20	3	1	38	41	1659
2011	Public Service	19	31	19	14	13	3	0	52	28	199021
2011	Veterans Affairs Canada	16	28	21	18	14	2	0	46	32	3058
2008	Public Service	21	33	18	14	12	3	0	55	27	165557
2008	Veterans Affairs Canada	24	35	17	13	8	3	0	61	22	3407

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	21	30	20	15	10	5	0	53	26	180782
2019	Veterans Affairs Canada	21	30	19	17	8	4	0	54	26	2135
2018	Public Service	17	29	21	16	12	5	0	48	30	160960
2018	Veterans Affairs Canada	14	27	20	20	13	6	0	44	35	1532
2017	Public Service	17	29	20	17	12	6	0	49	31	174040
2017	Veterans Affairs Canada	16	27	19	20	12	6	1	46	35	1965
2014	Public Service	14	28	21	18	13	5	0	45	33	181064
2014	Veterans Affairs Canada	11	18	20	22	23	5	0	31	48	1658
2011	Public Service	11	31	21	19	12	6	0	45	33	198979
2011	Veterans Affairs Canada	9	27	22	21	14	7	0	39	37	3058
2008	Public Service	11	31	20	20	13	6	0	44	35	165317
2008	Veterans Affairs Canada	13	34	19	18	9	7	0	50	29	3412

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	19	31	18	17	12	3	52	29	181112
2019	Veterans Affairs Canada	19	32	17	19	11	2	51	31	2138
2018	Public Service	16	30	18	18	14	3	48	33	161278
2018	Veterans Affairs Canada	14	26	18	23	16	3	41	40	1531
2017	Public Service	17	31	17	17	14	3	50	32	173985
2017	Veterans Affairs Canada	16	30	16	20	14	3	48	35	1963
2014	Public Service	14	31	18	19	14	3	47	34	181026
2014	Veterans Affairs Canada	10	21	16	23	25	3	33	51	1656
2011	Public Service	13	33	18	20	14	3	48	34	198810
2011	Veterans Affairs Canada	12	31	17	22	15	3	44	39	3058
2008	Public Service	14	36	16	20	12	2	51	33	165141
2008	Veterans Affairs Canada	17	39	14	19	8	3	58	28	3413

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Organization	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	40	20	12	6	5	13	3	72	14	181690
2019	Veterans Affairs Canada	48	22	12	4	3	9	2	79	8	2141

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	27	42	17	9	4	1	0	70	13	181538
2019	Veterans Affairs Canada	28	43	16	8	3	1	0	72	12	2142
2018	Public Service	24	42	18	10	5	1	0	67	15	161017
2018	Veterans Affairs Canada	24	44	16	11	5	1	0	69	15	1526
2017	Public Service	25	41	17	10	6	1	0	67	16	173974
2017	Veterans Affairs Canada	30	42	14	9	4	1	0	72	13	1970
2014	Public Service	24	40	18	10	6	2	0	65	16	181189
2014	Veterans Affairs Canada	16	31	20	18	12	2	1	49	31	1658
2011	Public Service	24	42	17	10	6	2	0	67	16	199395
2011	Veterans Affairs Canada	23	42	17	11	6	2	0	66	17	3066

Question 40. I feel that change is managed well in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	15	33	21	18	10	3	0	50	29	180810
2019	Veterans Affairs Canada	14	31	17	22	15	1	0	45	38	2136

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	32	36	14	9	5	2	1	71	15	181324
2019	Veterans Affairs Canada	30	34	15	11	6	2	1	67	18	2141
2018	Public Service	31	38	14	9	5	2	1	71	15	161068
2018	Veterans Affairs Canada	28	39	14	11	6	2	0	68	18	1526
2017	Public Service	35	37	12	8	5	3	1	74	14	173795
2017	Veterans Affairs Canada	35	35	12	9	6	2	1	72	16	1965
2014	Public Service	36	37	11	7	4	3	1	77	12	181015
2014	Veterans Affairs Canada	35	35	14	7	6	2	1	73	13	1657
2011	Public Service	35	36	12	8	5	4	1	74	14	199168
2011	Veterans Affairs Canada	35	36	12	9	5	4	1	73	14	3059
2008	Public Service	31	36	12	10	7	4	1	70	17	165770
2008	Veterans Affairs Canada	34	36	12	9	4	4	1	74	14	3412

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	32	36	18	7	5	1	69	12	181009
2019	Veterans Affairs Canada	31	38	19	8	4	1	69	12	2134
2018	Public Service	30	38	18	8	5	1	69	13	160645
2018	Veterans Affairs Canada	28	37	20	9	5	1	65	14	1519

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	21	24	19	13	13	8	2	50	29	181309
2019	Veterans Affairs Canada	21	23	20	13	12	9	2	49	28	2141
2018	Public Service	18	25	19	14	14	8	2	48	31	161057
2018	Veterans Affairs Canada	18	22	20	14	16	8	1	45	33	1527
2017	Public Service	18	25	17	14	14	9	3	48	32	173820
2017	Veterans Affairs Canada	18	23	17	17	13	9	2	46	34	1968
2014	Public Service	16	24	18	16	15	9	2	45	35	180995
2014	Veterans Affairs Canada	16	24	16	18	14	9	4	45	36	1656
2011	Public Service	15	23	18	16	15	11	3	44	35	199244
2011	Veterans Affairs Canada	16	25	20	17	12	9	2	45	32	3068

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	24	32	17	14	11	2	0	57	25	181262
2019	Veterans Affairs Canada	24	32	16	14	10	3	0	58	25	2139
2018	Public Service	20	32	18	15	12	2	0	53	28	161004
2018	Veterans Affairs Canada	17	28	18	20	14	3	0	46	35	1522
2017	Public Service	22	32	16	14	11	3	0	57	27	173983
2017	Veterans Affairs Canada	19	30	16	18	13	4	0	51	32	1969
2014	Public Service	19	31	17	16	13	3	1	52	30	180900
2014	Veterans Affairs Canada	13	23	19	20	18	4	2	39	40	1656
2011	Public Service	21	33	17	15	12	2	0	55	27	200253
2011	Veterans Affairs Canada	18	31	18	16	13	3	1	51	31	3077
2008	Public Service	19	35	17	15	11	2	0	56	27	168004
2008	Veterans Affairs Canada	21	37	16	15	8	2	1	59	24	3433

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	22	28	15	14	16	2	2	52	32	181671
2019	Veterans Affairs Canada	24	28	14	14	15	3	2	54	31	2142
2018	Public Service	19	27	16	16	18	2	2	48	35	161071
2018	Veterans Affairs Canada	17	27	14	17	19	3	2	47	38	1528
2017	Public Service	19	27	15	16	18	3	3	48	36	174011
2017	Veterans Affairs Canada	17	25	15	17	20	3	2	45	39	1965
2014	Public Service	16	25	15	18	22	2	2	42	42	180943
2014	Veterans Affairs Canada	11	20	17	19	24	5	4	34	47	1657
2011	Public Service	15	27	15	18	21	2	2	44	40	200219
2011	Veterans Affairs Canada	11	23	17	18	23	3	5	37	44	3083
2008	Public Service	17	32	14	16	17	2	2	51	35	167751
2008	Veterans Affairs Canada	16	29	15	18	15	2	4	49	35	3433

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	51	24	13	5	3	1	4	78	9	181398
2019	Veterans Affairs Canada	53	23	11	4	2	1	5	81	7	2141

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	56	11	7	4	5	2	14	79	12	181293
2019	Veterans Affairs Canada	54	10	9	6	6	2	13	76	14	2138

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	44	24	16	7	5	2	4	71	12	181082
2019	Veterans Affairs Canada	43	24	15	7	6	1	4	70	14	2135

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	41	21	16	8	6	3	4	67	16	180682
2019	Veterans Affairs Canada	40	22	16	8	7	3	4	66	17	2131

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	43	17	13	9	9	3	5	65	20	180933
2019	Veterans Affairs Canada	38	19	14	10	12	2	4	62	23	2136

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	65	15	8	3	2	2	5	86	6	180964
2019	Veterans Affairs Canada	63	16	8	3	2	2	6	85	6	2140

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	72	9	5	2	3	4	4	88	6	180710
2019	Veterans Affairs Canada	77	8	2	2	2	3	5	93	4	2135

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	75	7	4	1	2	2	9	92	4	180694
2019	Veterans Affairs Canada	77	6	3	1	2	2	9	93	3	2127

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	21	40	19	10	6	4	0	63	17	181429
2019	Veterans Affairs Canada	19	42	17	12	6	3	0	63	19	2141
2018	Public Service	20	35	22	11	8	3	0	57	20	161226
2018	Veterans Affairs Canada	16	36	22	14	9	3	0	54	24	1529
2017	Public Service	20	35	21	12	8	4	1	58	21	174027
2017	Veterans Affairs Canada	19	33	20	15	9	4	0	54	25	1969

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	36	38	13	7	4	2	75	11	180695
2019	Veterans Affairs Canada	37	39	12	8	3	1	77	11	2131
2018	Public Service	39	38	13	6	3	2	78	9	160801
2018	Veterans Affairs Canada	36	41	13	5	3	2	78	9	1529
2017	Public Service	37	40	12	6	3	2	78	9	173976
2017	Veterans Affairs Canada	38	38	12	7	3	2	78	10	1968
2014	Public Service	38	37	13	6	3	3	78	9	180874
2014	Veterans Affairs Canada	36	38	13	7	4	2	76	11	1657
2011	Public Service	31	39	16	7	5	3	72	12	198890
2011	Veterans Affairs Canada	27	40	18	7	4	3	70	11	3057

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	42	34	13	4	3	3	0	79	7	180863
2019	Veterans Affairs Canada	44	35	12	4	2	3	0	82	6	2124
2018	Public Service	40	36	14	4	3	3	0	78	7	160822
2018	Veterans Affairs Canada	38	37	13	5	3	3	0	78	8	1531
2017	Public Service	37	35	15	4	3	4	1	76	8	173916
2017	Veterans Affairs Canada	37	35	16	5	4	4	1	75	8	1963
2014	Public Service	40	35	14	4	3	4	1	79	7	180799
2014	Veterans Affairs Canada	36	34	18	4	2	6	1	74	7	1654

Question 50. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	48	34	9	5	4	0	82	9	181342
2019	Veterans Affairs Canada	49	35	8	5	3	0	84	7	2140
2018	Public Service	44	36	10	5	4	0	81	9	160659
2018	Veterans Affairs Canada	44	38	10	6	3	0	82	9	1531
2017	Public Service	43	37	10	6	4	0	80	10	174074
2017	Veterans Affairs Canada	45	36	9	7	3	0	81	11	1965
2014	Public Service	42	37	11	6	4	0	79	10	180763
2014	Veterans Affairs Canada	37	38	11	8	6	0	75	14	1654
2011	Public Service	37	39	12	7	5	0	76	12	198622
2011	Veterans Affairs Canada	34	40	13	7	5	0	75	12	3045
2008	Public Service	33	40	12	8	5	0	74	13	165113
2008	Veterans Affairs Canada	37	42	11	7	3	1	80	10	3412

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	39	31	15	8	6	1	70	15	181212
2019	Veterans Affairs Canada	40	31	13	8	7	0	72	15	2135
2018	Public Service	35	32	17	9	7	1	67	16	160754
2018	Veterans Affairs Canada	33	31	17	12	8	0	64	20	1529
2017	Public Service	33	32	16	9	8	1	66	17	173925
2017	Veterans Affairs Canada	32	32	17	11	8	0	64	19	1967
2014	Public Service	28	35	17	11	8	1	63	19	180897
2014	Veterans Affairs Canada	21	30	19	15	15	0	51	30	1657
2011	Public Service	28	35	18	10	7	1	64	17	198741
2011	Veterans Affairs Canada	26	34	19	12	8	1	61	20	3053

Question 52. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	37	34	14	9	6	0	71	15	180546
2019	Veterans Affairs Canada	38	34	12	9	6	0	73	15	2131
2018	Public Service	33	34	16	10	7	0	68	16	160146
2018	Veterans Affairs Canada	31	35	16	11	6	0	66	18	1519
2017	Public Service	32	35	15	10	7	0	68	17	173991
2017	Veterans Affairs Canada	31	35	16	12	6	0	66	18	1970
2014	Public Service	27	36	17	12	7	0	64	20	180844
2014	Veterans Affairs Canada	21	30	19	16	14	0	52	30	1657
2011	Public Service	27	38	17	11	7	0	65	18	198568
2011	Veterans Affairs Canada	25	38	17	13	7	0	63	20	3048
2008	Public Service	28	40	14	11	6	0	68	18	164994
2008	Veterans Affairs Canada	37	40	11	8	3	1	77	12	3418

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	34	25	18	11	8	3	1	61	20	181559
2019	Veterans Affairs Canada	36	22	18	12	9	3	0	60	22	2139
2018	Public Service	31	25	19	12	9	3	0	59	22	161050
2018	Veterans Affairs Canada	29	24	19	14	10	3	0	56	25	1532
2017	Public Service	30	26	18	11	9	4	1	59	22	173970
2017	Veterans Affairs Canada	30	24	18	13	10	4	0	57	24	1968
2014	Public Service	28	26	19	13	10	4	1	57	24	180861
2014	Veterans Affairs Canada	25	22	19	14	13	5	1	51	28	1657
2011	Public Service	29	27	17	12	10	5	1	59	23	198679
2011	Veterans Affairs Canada	29	25	16	13	10	5	1	58	25	3049
2008	Public Service	27	29	17	13	9	5	1	60	23	164965
2008	Veterans Affairs Canada	34	29	16	10	6	5	1	66	17	3415

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Public Service	27	38	35	181906
2019	Veterans Affairs Canada	27	36	36	2149
2018	Public Service	27	39	35	161647
2018	Veterans Affairs Canada	27	37	36	1532
2017	Public Service	26	40	34	174196
2017	Veterans Affairs Canada	25	38	37	1971
2014	Public Service	26	40	34	180859
2014	Veterans Affairs Canada	25	38	37	1655
2011	Public Service	27	42	31	198979
2011	Veterans Affairs Canada	22	47	31	3060

Question 55. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Public Service	15	33	29	6	12	6	49800
2019	Veterans Affairs Canada	18	28	26	5	15	7	552
2018	Public Service	17	33	30	6	8	6	43390
2018	Veterans Affairs Canada	16	33	29	6	11	5	412
2017	Public Service	18	30	29	6	10	6	45785
2017	Veterans Affairs Canada	18	27	25	6	18	5	475
2014	Public Service	18	32	30	10	9999	11	47681
2014	Veterans Affairs Canada	22	22	22	15	9999	19	402
2011	Public Service	19	32	31	8	9999	10	53795
2011	Veterans Affairs Canada	29	20	33	8	9999	10	672

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	34	46	9	6	2	1	2	82	8	181117
2019	Veterans Affairs Canada	35	47	8	6	2	0	2	84	9	2139

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	53	27	9	3	2	5	2	86	5	181080
2019	Veterans Affairs Canada	56	26	8	2	1	5	2	88	3	2139

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	14	86	181483
2019	Veterans Affairs Canada	13	87	2144
2018	Public Service	15	85	161503
2018	Veterans Affairs Canada	16	84	1534

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	51	49	23324
2019	Veterans Affairs Canada	49	51	293
2018	Public Service	51	49	22721
2018	Veterans Affairs Canada	53	47	251

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	60	40	23324
2019	Veterans Affairs Canada	64	36	293
2018	Public Service	62	38	22735
2018	Veterans Affairs Canada	56	44	251

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	8	92	23324
2019	Veterans Affairs Canada	5	95	293
2018	Public Service	8	92	22696
2018	Veterans Affairs Canada	6	94	251

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	5	95	23324
2019	Veterans Affairs Canada	2	98	293
2018	Public Service	5	95	22696

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	6	94	23324
2019	Veterans Affairs Canada	3	97	293
2018	Public Service	6	94	22696
2018	Veterans Affairs Canada	4	96	251

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	23324
2019	Veterans Affairs Canada	10	90	293
2018	Public Service	10	90	22712
2018	Veterans Affairs Canada	14	86	251

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	4	96	23324
2019	Veterans Affairs Canada	3	97	293
2018	Public Service	4	96	22694
2018	Veterans Affairs Canada	3	97	251

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	39	61	23086
2019	Veterans Affairs Canada	42	58	292
2018	Public Service	40	60	22709
2018	Veterans Affairs Canada	38	62	251

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	39	61	23086
2019	Veterans Affairs Canada	45	55	292
2018	Public Service	40	60	22697
2018	Veterans Affairs Canada	36	64	251

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	47	53	23086
2019	Veterans Affairs Canada	50	50	292
2018	Public Service	46	54	22698
2018	Veterans Affairs Canada	45	55	251

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	42	58	23086
2019	Veterans Affairs Canada	52	48	292
2018	Public Service	41	59	22706
2018	Veterans Affairs Canada	39	61	251

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	31	69	23086
2019	Veterans Affairs Canada	34	66	292
2018	Public Service	33	67	22690
2018	Veterans Affairs Canada	30	70	251

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	55	45	23086
2019	Veterans Affairs Canada	49	51	292
2018	Public Service	56	44	22722
2018	Veterans Affairs Canada	54	46	251

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	36	64	23086
2019	Veterans Affairs Canada	38	62	292
2018	Public Service	36	64	22699
2018	Veterans Affairs Canada	30	70	251

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	2	98	23086
2018	Public Service	2	98	22678

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	23086
2019	Veterans Affairs Canada	6	94	292
2018	Public Service	10	90	22693
2018	Veterans Affairs Canada	7	93	251

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	12	88	23086
2019	Veterans Affairs Canada	12	88	292
2018	Public Service	13	87	22689
2018	Veterans Affairs Canada	13	87	251

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	49	51	23086
2019	Veterans Affairs Canada	50	50	292
2018	Public Service	48	52	22704
2018	Veterans Affairs Canada	47	53	251

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	26	74	23086
2019	Veterans Affairs Canada	28	72	292
2018	Public Service	27	73	22702
2018	Veterans Affairs Canada	21	79	251

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	16	84	23086
2019	Veterans Affairs Canada	18	82	292
2018	Public Service	15	85	22687
2018	Veterans Affairs Canada	16	84	251

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	52	48	22957
2019	Veterans Affairs Canada	56	44	291
2018	Public Service	51	49	22718
2018	Veterans Affairs Canada	52	48	250

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	27	73	22957
2019	Veterans Affairs Canada	30	70	291
2018	Public Service	27	73	22701
2018	Veterans Affairs Canada	26	74	250

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	22957
2019	Veterans Affairs Canada	8	92	291
2018	Public Service	8	92	22688
2018	Veterans Affairs Canada	6	94	250

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	21	79	22957
2019	Veterans Affairs Canada	26	74	291
2018	Public Service	20	80	22699
2018	Veterans Affairs Canada	22	78	250

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	22957
2019	Veterans Affairs Canada	11	89	291
2018	Public Service	10	90	22689
2018	Veterans Affairs Canada	6	94	250

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	7	93	22957
2019	Veterans Affairs Canada	7	93	291
2018	Public Service	7	93	22692
2018	Veterans Affairs Canada	6	94	250

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	14	86	22957
2019	Veterans Affairs Canada	14	86	291
2018	Public Service	14	86	22692
2018	Veterans Affairs Canada	12	88	250

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	12	88	22957
2019	Veterans Affairs Canada	13	87	291
2018	Public Service	11	89	22688
2018	Veterans Affairs Canada	9	91	250

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	26	74	22957
2019	Veterans Affairs Canada	23	77	291
2018	Public Service	27	73	22709
2018	Veterans Affairs Canada	29	71	250

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	11	89	21361
2019	Veterans Affairs Canada	7	93	267
2018	Public Service	11	89	21200
2018	Veterans Affairs Canada	10	90	233

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	20	80	21361
2019	Veterans Affairs Canada	14	86	267
2018	Public Service	19	81	21197
2018	Veterans Affairs Canada	23	77	233

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	21361
2019	Veterans Affairs Canada	4	96	267
2018	Public Service	10	90	21191
2018	Veterans Affairs Canada	9	91	233

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	7	93	21361
2019	Veterans Affairs Canada	5	95	267
2018	Public Service	7	93	21189
2018	Veterans Affairs Canada	7	93	233

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	21361
2019	Veterans Affairs Canada	10	90	267
2018	Public Service	10	90	21189
2018	Veterans Affairs Canada	9	91	233

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	21361
2019	Veterans Affairs Canada	11	89	267
2018	Public Service	9	91	21189
2018	Veterans Affairs Canada	7	93	233

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	21361
2019	Veterans Affairs Canada	14	86	267
2018	Public Service	10	90	21188
2018	Veterans Affairs Canada	9	91	233

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	12	88	21361
2019	Veterans Affairs Canada	13	87	267
2018	Public Service	11	89	21193
2018	Veterans Affairs Canada	12	88	233

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	13	87	21361
2019	Veterans Affairs Canada	13	87	267
2018	Public Service	12	88	21192
2018	Veterans Affairs Canada	9	91	233

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	32	68	21361
2019	Veterans Affairs Canada	36	64	267
2018	Public Service	30	70	21199
2018	Veterans Affairs Canada	28	72	233

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	21361
2019	Veterans Affairs Canada	7	93	267
2018	Public Service	9	91	21189
2018	Veterans Affairs Canada	6	94	233

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	48	52	21361
2019	Veterans Affairs Canada	56	44	267
2018	Public Service	47	53	21214
2018	Veterans Affairs Canada	45	55	233

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	2	98	21361
2018	Public Service	2	98	21187
2018	Veterans Affairs Canada	2	98	233

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	56	44	21361
2019	Veterans Affairs Canada	60	40	267
2018	Public Service	56	44	21220
2018	Veterans Affairs Canada	55	45	233

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	4	96	21361
2019	Veterans Affairs Canada	4	96	267
2018	Public Service	4	96	21191
2018	Veterans Affairs Canada	4	96	233

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	13	87	21361
2019	Veterans Affairs Canada	13	87	267
2018	Public Service	13	87	21192
2018	Veterans Affairs Canada	16	84	233

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	18	82	181223
2019	Veterans Affairs Canada	18	82	2142

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	18	17	19	8	8	23	7	51	22	181570
2019	Veterans Affairs Canada	17	16	21	8	7	24	8	49	21	2145
2018	Public Service	16	19	21	8	8	23	5	48	22	161102
2018	Veterans Affairs Canada	14	17	25	9	8	24	4	43	24	1536
2017	Public Service	16	18	19	7	8	24	7	50	22	174189
2017	Veterans Affairs Canada	14	15	21	7	8	26	8	45	24	1969
2014	Public Service	16	19	20	7	7	24	7	50	22	180780
2014	Veterans Affairs Canada	13	16	24	7	8	28	6	43	22	1655

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	34	30	16	7	5	8	1	69	13	181533
2019	Veterans Affairs Canada	35	30	16	7	4	7	1	71	12	2141
2018	Public Service	29	31	18	7	6	7	1	66	14	161060
2018	Veterans Affairs Canada	26	32	19	10	5	8	1	63	17	1534
2017	Public Service	28	31	17	7	6	9	1	66	15	173958
2017	Veterans Affairs Canada	27	28	20	7	6	12	1	62	15	1967
2014	Public Service	26	30	19	7	6	11	1	64	14	180720
2014	Veterans Affairs Canada	22	27	21	9	6	14	1	58	18	1653
2011	Public Service	31	36	16	7	4	6	0	72	12	198422
2011	Veterans Affairs Canada	30	36	17	7	4	6	0	71	12	3038

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	8	92	181371
2019	Veterans Affairs Canada	5	95	2147
2018	Public Service	8	92	161188
2018	Veterans Affairs Canada	8	92	1528

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	38	62	12977
2019	Veterans Affairs Canada	34	66	117
2018	Public Service	36	64	11806
2018	Veterans Affairs Canada	34	66	120

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	76	24	12977
2019	Veterans Affairs Canada	77	23	117
2018	Public Service	77	23	11826
2018	Veterans Affairs Canada	78	22	120

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	4	96	12977
2018	Public Service	4	96	11797

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	3	97	12977
2018	Public Service	4	96	11797

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	8	92	12977
2018	Public Service	7	93	11798

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	12977
2019	Veterans Affairs Canada	6	94	117
2018	Public Service	9	91	11802
2018	Veterans Affairs Canada	9	91	120

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	12977
2019	Veterans Affairs Canada	7	93	117
2018	Public Service	8	92	11798
2018	Veterans Affairs Canada	7	93	120

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	26	74	12755
2019	Veterans Affairs Canada	11	89	116
2018	Public Service	25	75	11790
2018	Veterans Affairs Canada	13	87	121

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	20	80	12755
2019	Veterans Affairs Canada	11	89	116
2018	Public Service	20	80	11790
2018	Veterans Affairs Canada	10	90	121

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	16	84	12755
2019	Veterans Affairs Canada	7	93	116
2018	Public Service	15	85	11786
2018	Veterans Affairs Canada	5	95	121

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	6	94	12755
2018	Public Service	6	94	11784

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	29	71	12755
2019	Veterans Affairs Canada	30	70	116
2018	Public Service	26	74	11787
2018	Veterans Affairs Canada	20	80	121

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	29	71	12755
2019	Veterans Affairs Canada	28	72	116
2018	Public Service	29	71	11792
2018	Veterans Affairs Canada	25	75	121

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	4	96	12755
2018	Public Service	4	96	11783

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	2	98	12755
2019	Veterans Affairs Canada	0	100	116
2018	Public Service	2	98	11782

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	8	92	12755
2018	Public Service	8	92	11785
2018	Veterans Affairs Canada	9	91	121

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	15	85	12755
2019	Veterans Affairs Canada	18	82	116
2018	Public Service	15	85	11787
2018	Veterans Affairs Canada	17	83	121

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	1	99	12755
2019	Veterans Affairs Canada	0	100	116
2018	Public Service	1	99	11782

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	17	83	12755
2019	Veterans Affairs Canada	33	67	116
2018	Public Service	17	83	11791
2018	Veterans Affairs Canada	40	60	121

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Organization	No (%)	Total responses
2019	Public Service	100	12755
2019	Veterans Affairs Canada	100	116
2018	Public Service	100	11783

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	18	82	12755
2019	Veterans Affairs Canada	23	77	116
2018	Public Service	19	81	11797
2018	Veterans Affairs Canada	14	86	121

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	29	71	12647
2019	Veterans Affairs Canada	44	56	116
2018	Public Service	29	71	11822
2018	Veterans Affairs Canada	32	68	121

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	14	86	12647
2019	Veterans Affairs Canada	21	79	116
2018	Public Service	15	85	11810
2018	Veterans Affairs Canada	18	82	121

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	5	95	12647
2019	Veterans Affairs Canada	7	93	116
2018	Public Service	5	95	11809
2018	Veterans Affairs Canada	7	93	121

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	17	83	12647
2019	Veterans Affairs Canada	25	75	116
2018	Public Service	17	83	11817
2018	Veterans Affairs Canada	28	72	121

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	5	95	12647
2019	Veterans Affairs Canada	7	93	116
2018	Public Service	4	96	11805
2018	Veterans Affairs Canada	4	96	121

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	6	94	12647
2019	Veterans Affairs Canada	10	90	116
2018	Public Service	6	94	11807
2018	Veterans Affairs Canada	14	86	121

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	12647
2019	Veterans Affairs Canada	7	93	116
2018	Public Service	9	91	11806
2018	Veterans Affairs Canada	11	89	121

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	12647
2019	Veterans Affairs Canada	7	93	116
2018	Public Service	9	91	11808
2018	Veterans Affairs Canada	9	91	121

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	49	51	12647
2019	Veterans Affairs Canada	42	58	116
2018	Public Service	49	51	11821
2018	Veterans Affairs Canada	46	54	121

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	6	94	11129
2018	Public Service	5	95	11053
2018	Veterans Affairs Canada	6	94	103

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	15	85	11129
2019	Veterans Affairs Canada	21	79	100
2018	Public Service	13	87	11052
2018	Veterans Affairs Canada	18	82	103

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	4	96	11129
2018	Public Service	3	97	11049

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	3	97	11129
2018	Public Service	2	98	11050
2018	Veterans Affairs Canada	5	95	103

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	3	97	11129
2018	Public Service	3	97	11051

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	4	96	11129
2018	Public Service	4	96	11049

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	7	93	11129
2018	Public Service	7	93	11051

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	11	89	11129
2019	Veterans Affairs Canada	13	87	100
2018	Public Service	11	89	11053
2018	Veterans Affairs Canada	17	83	103

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	11129
2019	Veterans Affairs Canada	11	89	100
2018	Public Service	11	89	11055
2018	Veterans Affairs Canada	15	85	103

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	27	73	11129
2019	Veterans Affairs Canada	36	64	100
2018	Public Service	27	73	11058
2018	Veterans Affairs Canada	31	69	103

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	9	91	11129
2019	Veterans Affairs Canada	12	88	100
2018	Public Service	9	91	11054
2018	Veterans Affairs Canada	5	95	103

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	45	55	11129
2019	Veterans Affairs Canada	64	36	100
2018	Public Service	45	55	11069
2018	Veterans Affairs Canada	54	46	103

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	2	98	11129
2018	Public Service	2	98	11050

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	62	38	11129
2019	Veterans Affairs Canada	58	42	100
2018	Public Service	64	36	11072
2018	Veterans Affairs Canada	61	39	103

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	3	97	11129
2018	Public Service	4	96	11051
2018	Veterans Affairs Canada	6	94	103

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	11	89	11129
2019	Veterans Affairs Canada	9	91	100
2018	Public Service	13	87	11050
2018	Veterans Affairs Canada	15	85	103

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	10	90	181243
2019	Veterans Affairs Canada	7	93	2144

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	20	16	21	4	4	27	7	55	13	181334
2019	Veterans Affairs Canada	21	15	21	4	3	29	8	56	11	2140
2018	Public Service	18	18	24	4	4	26	5	53	12	161075
2018	Veterans Affairs Canada	16	18	26	5	4	28	4	49	12	1535
2017	Public Service	17	18	20	4	4	30	7	56	12	174058
2017	Veterans Affairs Canada	16	15	23	3	3	33	7	53	10	1970
2014	Public Service	17	18	21	4	3	31	7	55	11	180669
2014	Veterans Affairs Canada	15	15	25	2	3	33	6	49	9	1655

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	36	28	17	4	4	10	1	72	9	181260
2019	Veterans Affairs Canada	39	28	17	4	2	9	1	74	7	2144
2018	Public Service	30	31	19	5	4	10	1	69	10	161053
2018	Veterans Affairs Canada	28	31	21	5	3	10	1	67	10	1532
2017	Public Service	31	31	17	4	4	12	2	72	9	173835
2017	Veterans Affairs Canada	30	29	17	4	3	14	2	71	8	1969
2014	Public Service	28	30	18	4	3	15	2	70	9	180578
2014	Veterans Affairs Canada	25	27	24	3	3	16	2	63	8	1650
2011	Public Service	35	36	14	4	2	8	0	77	7	198306
2011	Veterans Affairs Canada	35	38	14	4	1	7	0	79	6	3046

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	24	27	20	12	15	1	52	28	181595
2019	Veterans Affairs Canada	22	29	22	12	15	0	50	27	2146
2018	Public Service	21	24	22	14	18	1	46	32	161369
2018	Veterans Affairs Canada	18	26	21	13	20	1	45	34	1535
2017	Public Service	22	24	19	14	19	2	46	34	173880
2017	Veterans Affairs Canada	18	21	20	17	23	1	40	40	1965

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	22	29	25	14	10	1	51	24	181495
2019	Veterans Affairs Canada	19	26	24	14	16	0	45	30	2144
2018	Public Service	18	27	28	16	11	1	45	27	161255
2018	Veterans Affairs Canada	12	25	26	18	19	0	37	36	1534
2017	Public Service	19	27	26	15	11	1	47	26	173933
2017	Veterans Affairs Canada	15	23	26	17	18	1	39	35	1963

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	30	30	20	10	7	0	2	62	17	180654
2019	Veterans Affairs Canada	29	28	21	11	9	0	1	59	20	2136
2018	Public Service	25	29	24	13	8	0	2	55	21	160603
2018	Veterans Affairs Canada	19	28	26	15	10	0	1	48	26	1524
2017	Public Service	26	29	22	12	8	1	3	57	21	173555
2017	Veterans Affairs Canada	23	26	23	14	11	0	3	50	26	1957

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	24	24	21	15	14	1	1	49	29	180774
2019	Veterans Affairs Canada	22	25	20	15	16	1	1	48	32	2139
2018	Public Service	20	23	23	17	15	1	1	44	32	160732
2018	Veterans Affairs Canada	14	23	23	18	23	0	0	37	41	1524
2017	Public Service	21	23	22	16	15	1	2	45	32	173886
2017	Veterans Affairs Canada	15	23	21	18	21	0	1	38	40	1965

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	52	22	11	5	4	0	5	78	10	180845
2019	Veterans Affairs Canada	56	22	10	3	3	0	5	83	7	2137
2018	Public Service	46	23	13	6	4	0	6	75	11	160698
2018	Veterans Affairs Canada	49	23	11	5	4	0	8	78	9	1523
2017	Public Service	44	23	13	6	4	1	9	75	11	173618
2017	Veterans Affairs Canada	49	22	11	4	3	0	11	80	9	1960

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	34	29	19	9	8	1	64	17	181228
2019	Veterans Affairs Canada	37	30	18	8	7	0	67	15	2140
2018	Public Service	30	27	21	11	9	1	58	20	161068
2018	Veterans Affairs Canada	29	27	22	10	11	1	56	22	1530
2017	Public Service	29	30	22	11	8	1	59	19	173457
2017	Veterans Affairs Canada	28	30	21	11	9	0	58	20	1958

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	30	34	20	9	5	1	1	65	15	181070
2019	Veterans Affairs Canada	28	35	20	9	6	0	1	64	16	2137
2018	Public Service	25	33	23	10	6	1	1	59	17	160799
2018	Veterans Affairs Canada	21	39	21	11	7	1	1	60	18	1528
2017	Public Service	27	32	22	11	6	1	2	60	18	173337
2017	Veterans Affairs Canada	25	33	22	11	7	0	1	60	18	1961

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	25	32	22	12	7	1	1	58	19	180996
2019	Veterans Affairs Canada	22	29	23	14	11	0	1	52	25	2144
2018	Public Service	21	31	25	14	8	1	1	53	22	160760
2018	Veterans Affairs Canada	14	31	26	17	10	0	1	47	27	1530
2017	Public Service	22	31	23	14	8	1	2	54	22	173363
2017	Veterans Affairs Canada	19	29	25	15	11	1	1	49	26	1957

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	31	31	19	10	7	0	1	63	17	180843
2019	Veterans Affairs Canada	26	31	20	13	9	0	0	58	22	2145
2018	Public Service	27	31	22	12	7	0	1	59	19	160624
2018	Veterans Affairs Canada	24	29	25	13	8	0	1	54	21	1529
2017	Public Service	28	31	20	12	7	1	2	60	19	173428
2017	Veterans Affairs Canada	24	31	23	12	9	1	1	55	21	1958

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	42	27	15	8	7	1	1	69	16	180767
2019	Veterans Affairs Canada	43	27	14	8	7	0	0	71	15	2138

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	33	31	19	10	6	0	1	65	16	180372
2019	Veterans Affairs Canada	24	30	20	12	14	0	0	54	26	2134
2018	Public Service	27	31	22	12	7	0	1	59	18	160191
2018	Veterans Affairs Canada	20	29	25	14	12	0	1	49	26	1529
2017	Public Service	28	31	21	11	7	1	2	61	18	173041
2017	Veterans Affairs Canada	22	29	22	14	11	0	1	52	26	1953

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	52	24	12	5	4	1	78	10	180439
2019	Veterans Affairs Canada	54	24	11	6	4	1	79	10	2128
2018	Public Service	50	25	13	6	4	2	76	10	160099
2018	Veterans Affairs Canada	48	25	13	7	6	1	74	13	1527
2017	Public Service	52	24	13	6	4	2	77	9	173936
2017	Veterans Affairs Canada	52	23	13	6	5	1	75	11	1967

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	71	13	5	2	2	1	6	90	5	180422
2019	Veterans Affairs Canada	75	12	4	2	2	0	5	92	4	2133
2018	Public Service	67	16	7	3	3	1	5	87	6	160330
2018	Veterans Affairs Canada	67	14	8	3	3	0	4	85	7	1519

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	70	12	6	4	4	1	2	85	8	180981
2019	Veterans Affairs Canada	74	11	5	3	4	0	3	87	7	2145
2018	Public Service	67	14	7	4	4	1	3	84	9	160420
2018	Veterans Affairs Canada	67	15	8	3	5	1	2	84	8	1523
2017	Public Service	69	14	6	4	4	1	3	86	8	173910
2017	Veterans Affairs Canada	72	13	6	3	3	1	3	87	6	1966

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	56	26	10	4	3	1	84	6	180466
2019	Veterans Affairs Canada	60	26	9	2	2	1	87	4	2141
2018	Public Service	52	27	11	4	3	1	81	7	160968
2018	Veterans Affairs Canada	54	27	12	3	2	1	82	6	1532
2017	Public Service	53	28	10	4	3	2	83	7	173810
2017	Veterans Affairs Canada	55	29	9	3	3	2	85	6	1964

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	59	19	10	5	5	1	80	10	180189
2019	Veterans Affairs Canada	65	17	8	4	5	1	83	9	2134
2018	Public Service	53	22	11	6	6	1	76	12	160500
2018	Veterans Affairs Canada	55	21	11	6	6	1	77	12	1522
2017	Public Service	57	20	10	6	5	2	79	11	173819
2017	Veterans Affairs Canada	61	20	8	5	4	1	82	9	1955

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	58	12	5	2	1	22	90	4	179719
2019	Veterans Affairs Canada	62	9	3	1	1	24	93	2	2122
2018	Public Service	52	13	6	2	1	26	88	4	159765
2018	Veterans Affairs Canada	50	11	5	2	0	32	89	3	1521
2017	Public Service	53	13	5	2	1	25	89	4	173685
2017	Veterans Affairs Canada	54	10	4	2	1	30	91	4	1964

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	66	18	7	2	1	0	5	89	4	180276
2019	Veterans Affairs Canada	66	17	8	3	2	0	4	86	5	2135
2018	Public Service	61	20	9	3	2	0	6	86	4	160250
2018	Veterans Affairs Canada	59	21	10	3	3	0	4	84	6	1526
2017	Public Service	62	19	7	2	1	1	7	88	4	172926
2017	Veterans Affairs Canada	62	19	8	3	2	0	6	86	6	1955

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	68	14	6	4	5	0	3	85	9	180902
2019	Veterans Affairs Canada	68	14	6	3	5	0	2	85	9	2138
2018	Public Service	64	15	7	4	5	0	4	83	10	160852
2018	Veterans Affairs Canada	69	15	6	3	4	0	3	86	8	1531
2017	Public Service	61	17	8	5	5	1	4	82	10	174018
2017	Veterans Affairs Canada	62	17	7	4	5	1	3	83	9	1969

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	53	27	12	4	2	2	82	6	180485
2019	Veterans Affairs Canada	55	28	11	2	2	1	85	4	2131
2018	Public Service	48	29	14	4	2	2	79	7	160646
2018	Veterans Affairs Canada	48	32	13	3	2	2	81	6	1528
2017	Public Service	49	29	12	4	2	3	81	6	173693
2017	Veterans Affairs Canada	52	29	11	4	2	2	83	6	1966

Question 75. Overall, my level of work-related stress is...
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	17	34	33	12	4	50	17	181789
2019	Veterans Affairs Canada	17	35	29	13	6	52	19	2146
2018	Public Service	13	31	36	14	5	45	19	161633
2018	Veterans Affairs Canada	13	31	33	15	8	44	23	1537
2017	Public Service	12	30	38	14	6	42	20	174252
2017	Veterans Affairs Canada	11	29	37	15	8	40	23	1966

Question 76. After my workday, I feel emotionally drained.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	10	18	38	23	11	34	29	180286
2019	Veterans Affairs Canada	12	21	36	21	9	31	33	2140
2018	Public Service	10	20	38	22	10	32	30	159815
2018	Veterans Affairs Canada	15	23	36	19	7	26	38	1520
2017	Public Service	9	20	39	22	10	32	29	173657
2017	Veterans Affairs Canada	12	25	37	18	8	26	37	1960

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	31	40	15	8	4	2	73	12	181158
2019	Veterans Affairs Canada	49	36	8	4	2	0	86	6	2137
2018	Public Service	29	40	16	8	4	2	71	13	161108
2018	Veterans Affairs Canada	45	38	9	4	3	0	84	7	1528
2017	Public Service	24	40	16	9	6	4	67	15	173983
2017	Veterans Affairs Canada	43	39	9	5	3	0	83	8	1968

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	25	35	17	13	9	2	61	22	181482
2019	Veterans Affairs Canada	30	35	13	12	9	1	66	21	2145
2018	Public Service	23	35	18	13	10	2	59	23	161341
2018	Veterans Affairs Canada	26	34	14	14	11	1	60	26	1536
2017	Public Service	18	37	17	14	11	2	56	26	174038
2017	Veterans Affairs Canada	20	39	13	14	12	2	60	27	1966

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	16	84	181509
2019	Veterans Affairs Canada	19	81	2145
2017	Public Service	17	83	173939
2017	Veterans Affairs Canada	25	75	1966
2014	Public Service	15	85	180286
2014	Veterans Affairs Canada	19	81	1653

Question 80. Were any measures taken to accommodate your needs?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	81	19	29087
2019	Veterans Affairs Canada	86	14	428
2017	Public Service	78	22	29537
2017	Veterans Affairs Canada	79	21	483
2014	Public Service	78	22	27355
2014	Veterans Affairs Canada	79	21	323

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	48	32	6	9	4	0	0	80	13	23401
2019	Veterans Affairs Canada	50	28	5	12	5	0	0	78	17	364
2017	Public Service	46	35	6	8	4	1	1	82	12	23169
2017	Veterans Affairs Canada	41	38	5	12	3	0	1	80	15	383
2014	Public Service	50	32	6	7	4	0	0	83	11	21409
2014	Veterans Affairs Canada	50	29	6	11	4	0	0	80	15	259

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	25	32	20	10	10	2	1	26	74	181161
2019	Veterans Affairs Canada	21	32	23	11	10	1	0	22	78	2140
2018	Public Service	29	26	20	11	11	2	1	30	70	161576
2018	Veterans Affairs Canada	26	26	22	11	13	1	0	26	74	1534
2017	Public Service	30	24	19	11	12	4	1	31	69	174272
2017	Veterans Affairs Canada	24	23	20	13	17	2	0	25	75	1968

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	59	41	130118
2019	Veterans Affairs Canada	62	38	1656

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Organization	Yes (%)	No (%)	Total responses
2019	Public Service	44	56	128011
2019	Veterans Affairs Canada	43	57	1636
2018	Public Service	35	65	108456
2018	Veterans Affairs Canada	31	69	1119

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	12	23	18	17	20	2	7	39	41	128151
2019	Veterans Affairs Canada	14	22	18	19	20	1	7	39	42	1637
2018	Public Service	11	22	18	18	23	2	6	36	44	108900
2018	Veterans Affairs Canada	10	21	18	20	27	1	4	33	49	1116
2017	Public Service	11	21	16	17	24	2	9	36	46	112619
2017	Veterans Affairs Canada	10	22	12	18	29	2	7	35	51	1446

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	7	16	17	19	31	2	9	25	56	128150
2019	Veterans Affairs Canada	7	17	17	18	32	2	7	27	55	1632
2018	Public Service	5	13	16	19	39	2	7	19	63	108928
2018	Veterans Affairs Canada	3	12	14	19	47	1	4	16	69	1118
2017	Public Service	4	10	12	17	45	3	9	16	70	112563
2017	Veterans Affairs Canada	4	8	10	18	53	2	6	13	76	1445

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Public Service	42	18	14	9	10	1	7	65	20	179367
2019	Veterans Affairs Canada	43	19	13	8	8	0	8	68	18	2119
2018	Public Service	42	16	13	9	11	1	8	63	22	161026
2018	Veterans Affairs Canada	39	18	16	9	11	1	7	61	22	1530

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Veterans Affairs Canada

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment