2019 Public Service Employee Survey Results for the Public Service Commission of Canada by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 42 41 4 10 3 0 0 83 13 663
2017 Shift worker 52 34 14 0 0 0 0 86 0 14
2017 Non-shift worker 37 46 5 9 3 0 0 83 12 578
2014 Shift worker 60 34 5 0 0 0 0 95 0 18
2014 Non-shift worker 42 44 4 9 2 0 0 85 11 569
2011 Shift worker 36 56 6 3 0 0 0 91 3 34
2011 Non-shift worker 45 45 3 5 2 0 0 90 7 693
2008 Shift worker 55 30 11 3 0 0 0 86 3 30
2008 Non-shift worker 40 45 5 8 1 0 0 85 9 750

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 58 27 5 8 2 0 0 86 10 663
2017 Shift worker 64 7 24 5 0 0 0 71 5 13
2017 Non-shift worker 52 31 6 8 3 0 0 83 11 578
2014 Shift worker 47 25 11 5 6 0 6 76 12 18
2014 Non-shift worker 51 29 6 9 4 0 1 81 13 569
2011 Shift worker 29 38 12 15 5 0 0 67 20 34
2011 Non-shift worker 58 24 5 10 2 0 1 83 12 693
2008 Shift worker 47 33 16 4 0 0 0 80 4 30
2008 Non-shift worker 54 26 5 11 4 0 0 80 15 749

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 51 33 5 7 4 0 0 84 11 661
2017 Shift worker 68 12 7 6 7 0 0 80 13 14
2017 Non-shift worker 43 34 7 10 6 0 0 77 17 577
2014 Shift worker 56 21 0 23 0 0 0 77 23 18
2014 Non-shift worker 32 30 8 17 14 0 0 61 31 569
2011 Shift worker 47 30 8 6 9 0 0 77 15 34
2011 Non-shift worker 47 35 7 7 2 0 0 83 10 693

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 39 36 12 8 3 0 1 76 12 657
2018 Non-shift worker 30 45 10 9 5 1 2 76 14 564
2017 Shift worker 35 28 29 7 0 0 0 63 7 14
2017 Non-shift worker 35 38 14 8 4 0 0 73 13 577
2014 Shift worker 46 43 6 6 0 0 0 89 6 18
2014 Non-shift worker 34 39 11 10 5 0 1 74 15 569
2011 Shift worker 21 41 21 6 8 0 3 64 15 34
2011 Non-shift worker 39 37 12 7 4 0 1 77 11 693
2008 Shift worker 28 42 21 3 6 0 0 70 9 30
2008 Non-shift worker 30 42 11 11 4 0 1 73 16 749

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 56 33 6 3 1 0 0 89 4 658
2017 Shift worker 43 50 7 0 0 0 0 93 0 14
2017 Non-shift worker 49 38 7 4 2 0 0 87 6 576
2014 Shift worker 60 40 0 0 0 0 0 100 0 18
2014 Non-shift worker 48 36 7 7 2 1 0 84 9 568

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 56 27 8 5 3 0 0 84 8 661
2018 Non-shift worker 51 31 7 6 4 0 1 83 10 562
2017 Shift worker 35 43 22 0 0 0 0 78 0 14
2017 Non-shift worker 47 31 9 7 4 0 0 79 12 577
2014 Shift worker 57 16 18 0 5 0 4 76 6 18
2014 Non-shift worker 42 35 10 8 4 1 0 78 12 568
2011 Shift worker 44 33 8 9 6 0 0 77 14 34
2011 Non-shift worker 45 36 7 7 4 0 0 81 11 695

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 38 41 10 8 3 0 0 79 11 660
2018 Non-shift worker 35 40 12 7 5 0 0 76 12 562
2017 Shift worker 30 48 7 8 7 0 0 77 16 14
2017 Non-shift worker 29 44 12 8 5 0 0 74 14 577
2014 Shift worker 51 26 6 11 6 0 0 77 17 18
2014 Non-shift worker 28 45 13 9 5 0 0 73 14 569
2011 Shift worker 26 50 18 6 0 0 0 76 6 34
2011 Non-shift worker 37 38 14 7 4 0 0 75 11 692
2008 Shift worker 34 39 16 11 0 0 0 73 11 30
2008 Non-shift worker 34 43 11 8 4 0 0 77 12 742

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 37 37 12 10 3 0 1 74 14 663
2018 Non-shift worker 32 33 18 11 6 0 0 65 17 562
2017 Shift worker 21 57 7 8 7 0 0 78 16 14
2017 Non-shift worker 28 35 17 12 7 1 0 64 19 578
2014 Shift worker 44 33 17 0 0 6 0 82 0 18
2014 Non-shift worker 26 36 15 16 7 0 0 63 23 568
2011 Shift worker 17 56 11 9 3 3 0 76 12 34
2011 Non-shift worker 30 37 16 11 6 0 0 67 17 693

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 39 39 11 8 4 0 0 78 11 663
2018 Non-shift worker 34 38 14 9 5 0 0 72 14 560
2017 Shift worker 22 56 14 7 0 0 0 78 7 14
2017 Non-shift worker 31 44 10 11 4 0 0 74 16 578

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 47 40 7 3 2 1 0 88 5 660
2018 Non-shift worker 45 39 10 3 2 0 0 84 5 561
2017 Shift worker 40 38 22 0 0 0 0 78 0 14
2017 Non-shift worker 40 43 8 5 2 0 0 84 8 575
2014 Shift worker 67 27 0 0 6 0 0 94 6 18
2014 Non-shift worker 43 41 10 4 2 1 0 85 5 569
2011 Shift worker 34 49 12 5 0 0 0 82 5 34
2011 Non-shift worker 51 37 7 3 2 0 0 89 4 692
2008 Shift worker 49 34 7 4 3 3 0 86 7 30
2008 Non-shift worker 49 38 7 3 3 1 0 87 6 747

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 38 37 12 9 3 0 0 76 12 662
2018 Non-shift worker 35 35 15 9 5 0 0 70 14 561
2017 Shift worker 35 42 15 0 7 0 0 78 7 14
2017 Non-shift worker 29 37 16 10 7 1 0 67 16 576

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 50 34 9 5 1 0 0 85 6 660
2018 Non-shift worker 45 36 12 4 2 0 0 82 7 559
2017 Shift worker 41 44 7 7 0 0 0 85 7 14
2017 Non-shift worker 45 37 11 3 3 0 0 83 6 576
2014 Shift worker 73 21 0 0 0 0 6 100 0 18
2014 Non-shift worker 55 32 8 2 2 0 0 88 4 569
2011 Shift worker 47 30 20 3 0 0 0 77 3 34
2011 Non-shift worker 57 32 8 3 1 0 0 89 4 691

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 36 39 12 9 3 0 0 75 12 658
2018 Non-shift worker 32 41 12 9 6 0 0 73 14 561
2017 Shift worker 35 12 37 0 16 0 0 48 16 14
2017 Non-shift worker 29 44 11 10 5 1 0 74 15 576
2014 Shift worker 36 52 6 0 6 0 0 89 6 18
2014 Non-shift worker 25 41 15 13 6 0 1 66 19 568
2011 Shift worker 25 36 18 15 0 3 3 65 16 33
2011 Non-shift worker 34 41 9 10 5 0 0 76 15 690

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 40 36 12 8 3 0 0 77 11 660
2018 Non-shift worker 32 39 14 9 6 0 0 71 15 560
2017 Shift worker 62 7 23 0 7 0 0 69 7 14
2017 Non-shift worker 36 34 14 9 7 0 0 71 15 576
2014 Shift worker 55 33 0 6 6 0 0 89 11 18
2014 Non-shift worker 28 38 15 13 6 0 1 66 19 569

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 38 43 11 6 2 0 0 81 8 658
2018 Non-shift worker 34 38 15 7 5 0 1 73 12 558
2017 Shift worker 35 42 15 0 7 0 0 78 7 14
2017 Non-shift worker 32 40 14 9 4 0 1 73 13 576
2014 Shift worker 50 33 11 6 0 0 0 83 6 18
2014 Non-shift worker 32 40 15 9 5 0 0 71 14 569
2011 Shift worker 36 42 17 0 3 3 0 79 3 34
2011 Non-shift worker 42 40 10 5 2 0 1 83 7 690

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 43 39 10 6 2 0 0 82 8 663
2018 Non-shift worker 37 42 11 6 3 0 0 80 9 560
2017 Shift worker 52 40 0 0 7 0 0 93 7 14
2017 Non-shift worker 35 42 12 6 5 0 0 77 11 577
2014 Shift worker 45 38 6 0 6 6 0 88 6 18
2014 Non-shift worker 35 42 13 7 3 0 0 77 9 569
2011 Shift worker 40 45 12 3 0 0 0 85 3 33
2011 Non-shift worker 43 40 9 6 3 0 0 82 9 694
2008 Shift worker 37 50 10 0 3 0 0 87 3 30
2008 Non-shift worker 40 43 8 7 3 0 0 83 9 748

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 48 30 13 4 4 0 0 79 8 658
2018 Non-shift worker 45 28 14 8 4 0 1 73 12 562
2017 Shift worker 44 35 14 7 0 0 0 79 7 14
2017 Non-shift worker 42 32 14 7 4 1 1 75 11 576
2014 Shift worker 69 31 0 0 0 0 0 100 0 18
2014 Non-shift worker 42 34 14 6 3 0 0 77 9 569
2011 Shift worker 29 40 26 3 3 0 0 69 5 34
2011 Non-shift worker 36 36 17 7 3 0 1 72 10 693
2008 Shift worker 49 35 10 6 0 0 0 84 6 30
2008 Non-shift worker 31 35 20 9 5 0 1 66 14 749

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 7 17 38 23 12 1 2 36 25 658
2018 Non-shift worker 9 22 36 19 11 1 2 31 32 559
2017 Shift worker 0 8 52 17 15 0 8 35 9 13
2017 Non-shift worker 9 23 37 16 10 1 3 27 34 576
2014 Shift worker 28 5 27 17 9 6 9 30 39 18
2014 Non-shift worker 9 24 39 20 5 1 2 26 34 568
2011 Shift worker 6 20 36 27 9 0 3 37 26 34
2011 Non-shift worker 9 22 36 21 8 0 3 29 33 693
2008 Shift worker 10 26 41 19 0 3 0 20 38 30
2008 Non-shift worker 12 30 34 16 6 0 1 23 43 748

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 6 15 25 28 21 3 2 52 21 656
2018 Non-shift worker 9 18 28 25 15 2 2 42 29 560
2017 Shift worker 0 0 15 40 31 0 13 83 0 13
2017 Non-shift worker 10 19 33 16 15 3 4 33 32 572
2014 Shift worker 16 11 30 23 5 6 9 33 32 18
2014 Non-shift worker 9 17 31 27 12 2 3 41 26 568
2011 Shift worker 6 12 32 42 9 0 0 50 18 34
2011 Non-shift worker 6 16 29 28 15 2 4 46 23 693
2008 Shift worker 7 27 21 25 17 3 0 43 35 30
2008 Non-shift worker 11 23 29 21 11 2 2 34 36 748

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 12 24 30 18 12 2 2 32 37 659
2018 Non-shift worker 15 25 32 14 11 2 2 26 42 562
2017 Shift worker 0 7 31 17 16 5 24 47 9 13
2017 Non-shift worker 16 23 30 14 10 2 4 26 42 574
2014 Shift worker 21 12 22 17 15 0 13 37 37 18
2014 Non-shift worker 19 28 32 11 5 2 3 18 49 569
2011 Shift worker 6 28 26 34 3 3 0 38 35 34
2011 Non-shift worker 14 21 29 22 8 1 5 33 37 692
2008 Shift worker 12 25 24 19 10 3 7 32 40 30
2008 Non-shift worker 14 25 28 19 8 2 4 28 42 747

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 5 11 31 31 20 1 1 52 17 656
2018 Non-shift worker 5 16 33 29 15 1 2 45 21 561
2017 Shift worker 0 0 28 8 39 8 17 63 0 13
2017 Non-shift worker 6 17 33 23 15 1 4 40 25 573
2014 Shift worker 16 0 38 17 15 0 13 37 19 18
2014 Non-shift worker 5 17 38 27 9 2 2 37 23 566
2011 Shift worker 8 26 23 31 9 0 3 41 36 34
2011 Non-shift worker 8 18 34 26 11 1 3 39 26 694
2008 Shift worker 0 16 42 26 16 0 0 42 16 30
2008 Non-shift worker 9 20 36 22 10 0 2 33 30 750

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 8 13 27 26 21 3 2 49 22 653
2018 Non-shift worker 12 21 26 24 13 1 3 39 35 561
2017 Shift worker 7 7 26 23 21 8 7 52 18 14
2017 Non-shift worker 13 19 30 19 14 1 5 35 34 571
2014 Shift worker 22 17 22 5 20 6 9 29 45 18
2014 Non-shift worker 18 25 31 15 7 1 3 23 44 567
2011 Shift worker 12 23 30 18 12 0 6 32 37 34
2011 Non-shift worker 15 24 30 17 9 1 4 28 40 690
2008 Shift worker 15 3 49 22 10 0 0 32 19 30
2008 Non-shift worker 16 23 31 15 11 1 4 27 41 748

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 9 22 25 22 15 5 3 40 33 654
2018 Non-shift worker 18 23 24 17 13 3 2 31 43 558
2017 Shift worker 0 23 37 0 24 17 0 28 28 13
2017 Non-shift worker 16 25 26 17 10 3 4 29 44 575
2014 Shift worker 22 12 31 11 11 0 13 26 38 18
2014 Non-shift worker 7 18 30 26 13 2 5 42 27 567
2011 Shift worker 6 14 30 17 24 3 6 46 22 34
2011 Non-shift worker 8 18 29 24 14 1 6 41 27 694
2008 Shift worker 12 18 22 20 15 10 3 40 35 30
2008 Non-shift worker 15 29 30 14 8 1 3 23 46 747

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 10 18 31 24 12 3 2 38 29 660
2018 Non-shift worker 12 21 36 16 10 3 2 28 34 560
2017 Shift worker 7 9 39 17 10 18 0 33 19 12
2017 Non-shift worker 13 19 36 16 10 3 4 27 35 576
2014 Shift worker 11 17 21 11 15 11 13 35 37 18
2014 Non-shift worker 13 21 38 18 6 2 3 25 36 566

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 15 28 30 17 8 1 1 25 44 659
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 71 19 3 5 2 0 0 90 6 659
2017 Shift worker 59 22 12 7 0 0 0 80 7 14
2017 Non-shift worker 62 27 3 4 2 0 1 91 6 576
2014 Shift worker 77 23 0 0 0 0 0 100 0 18
2014 Non-shift worker 72 19 3 5 2 0 0 90 7 569
2011 Shift worker 52 24 6 9 3 0 6 81 12 34
2011 Non-shift worker 70 21 3 4 1 0 1 91 6 694
2008 Shift worker 73 12 4 11 0 0 0 85 11 30
2008 Non-shift worker 70 18 3 5 3 0 1 89 8 750

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 33 32 14 6 5 6 4 72 12 660
2018 Non-shift worker 24 33 15 11 5 6 6 66 17 561
2017 Shift worker 31 52 0 9 8 0 0 83 17 13
2017 Non-shift worker 28 31 16 9 7 5 5 65 17 575
2014 Shift worker 35 11 22 0 0 17 15 67 0 18
2014 Non-shift worker 27 31 17 10 8 4 3 62 19 569

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 56 28 7 5 2 1 0 85 8 660
2018 Non-shift worker 50 30 7 8 4 1 0 81 12 561
2017 Shift worker 42 35 15 0 7 0 0 78 7 14
2017 Non-shift worker 48 31 8 8 5 1 0 79 13 578
2014 Shift worker 58 31 6 0 6 0 0 89 6 18
2014 Non-shift worker 45 29 10 9 6 1 0 75 15 569

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 55 35 4 5 1 0 0 90 6 657
2018 Non-shift worker 52 36 4 5 2 0 0 89 7 561
2017 Shift worker 57 27 8 7 0 0 0 84 7 14
2017 Non-shift worker 44 41 7 6 2 0 0 85 8 578
2014 Shift worker 55 34 6 0 0 6 0 94 0 18
2014 Non-shift worker 41 42 9 5 3 0 0 83 8 569

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 50 37 9 3 1 1 0 87 4 660
2018 Non-shift worker 45 37 9 5 3 1 0 83 8 561
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 55 24 11 5 2 1 3 82 7 660

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 45 33 9 7 4 0 1 80 11 657
2018 Non-shift worker 36 37 11 8 6 0 2 74 15 561
2017 Shift worker 33 37 22 7 0 0 0 70 7 14
2017 Non-shift worker 42 34 9 9 4 0 2 77 13 578
2014 Shift worker 39 27 28 0 0 0 5 70 0 18
2014 Non-shift worker 37 35 12 9 6 1 0 73 15 569
2011 Shift worker 33 32 14 12 8 0 0 65 20 34
2011 Non-shift worker 40 35 12 7 4 0 1 77 11 695
2008 Shift worker 30 50 10 3 7 0 0 80 10 30
2008 Non-shift worker 31 35 14 11 7 1 1 67 19 748

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 55 27 9 3 3 2 1 85 6 657
2018 Non-shift worker 45 31 10 6 5 2 2 79 11 560
2017 Shift worker 40 44 8 7 0 0 0 84 7 14
2017 Non-shift worker 49 29 10 5 4 3 1 80 9 577
2014 Shift worker 50 33 17 0 0 0 0 83 0 18
2014 Non-shift worker 40 33 12 8 4 2 1 75 12 569
2011 Shift worker 45 29 12 8 0 3 3 79 9 34
2011 Non-shift worker 46 33 9 5 5 2 1 80 10 692
2008 Shift worker 41 33 10 13 4 0 0 74 17 30
2008 Non-shift worker 40 31 11 9 5 3 1 74 14 747

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 52 31 8 5 2 1 1 84 7 656
2018 Non-shift worker 45 30 13 5 5 0 1 77 10 557
2017 Shift worker 62 22 16 0 0 0 0 84 0 14
2017 Non-shift worker 46 34 8 7 4 0 0 81 11 578
2014 Shift worker 56 32 12 0 0 0 0 88 0 18
2014 Non-shift worker 40 36 9 9 6 0 0 76 15 567
2011 Shift worker 42 38 18 0 3 0 0 80 3 34
2011 Non-shift worker 44 35 9 6 4 1 1 80 10 693
2008 Shift worker 49 34 4 13 0 0 0 83 13 30
2008 Non-shift worker 38 34 10 10 5 0 1 73 16 748

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 87 9 1 1 0 0 0 97 2 657
2017 Shift worker 85 15 0 0 0 0 0 100 0 14
2017 Non-shift worker 81 15 2 2 1 0 1 96 2 578
2014 Shift worker 78 22 0 0 0 0 0 100 0 18
2014 Non-shift worker 80 14 2 2 2 0 0 94 4 569
2011 Shift worker 77 20 3 0 0 0 0 97 0 34
2011 Non-shift worker 83 11 2 2 1 0 1 95 3 694
2008 Shift worker 88 10 0 0 3 0 0 97 3 30
2008 Non-shift worker 80 11 2 2 2 0 1 93 5 747

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 64 19 7 3 1 1 4 88 5 661
2017 Shift worker 35 35 7 7 8 7 0 76 16 14
2017 Non-shift worker 53 25 6 6 4 3 3 83 10 577
2014 Shift worker 69 17 0 5 0 0 9 94 6 18
2014 Non-shift worker 51 26 6 5 5 2 4 82 11 569
2011 Shift worker 42 38 6 3 3 3 6 87 6 34
2011 Non-shift worker 52 26 6 7 4 1 4 82 12 695

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 65 21 7 3 2 1 1 88 5 660
2018 Non-shift worker 54 27 8 5 4 1 1 82 10 561
2017 Shift worker 62 16 15 0 0 7 0 84 0 14
2017 Non-shift worker 56 26 9 5 2 2 0 83 8 577

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 56 28 7 5 3 0 0 85 8 663
2018 Non-shift worker 47 29 9 8 5 1 1 77 14 559
2017 Shift worker 62 24 7 7 0 0 0 86 7 14
2017 Non-shift worker 51 28 9 7 4 1 0 80 11 576
2014 Shift worker 56 27 17 0 0 0 0 83 0 18
2014 Non-shift worker 45 30 10 8 7 0 0 75 15 569

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 22 49 14 9 1 2 2 75 11 177
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 38 35 12 5 3 7 0 78 9 657
2018 Non-shift worker 35 34 13 6 3 9 1 76 9 562
2017 Shift worker 43 34 0 0 7 16 0 91 9 14
2017 Non-shift worker 27 36 15 9 4 8 0 69 14 578
2014 Shift worker 41 38 11 0 0 10 0 87 0 18
2014 Non-shift worker 24 36 18 7 4 11 0 68 12 569
2011 Shift worker 18 39 22 6 0 15 0 68 7 33
2011 Non-shift worker 25 32 14 12 8 8 1 62 22 691

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 34 37 15 7 4 2 0 73 11 657
2018 Non-shift worker 32 34 17 9 4 2 0 69 14 559
2017 Shift worker 43 19 17 0 7 15 0 72 9 14
2017 Non-shift worker 23 41 14 12 6 3 1 67 18 578
2014 Shift worker 35 59 0 0 6 0 0 94 6 18
2014 Non-shift worker 23 34 21 13 7 3 0 58 20 569
2011 Shift worker 27 39 17 9 3 5 0 69 13 34
2011 Non-shift worker 22 35 21 11 9 2 0 58 20 691
2008 Shift worker 29 34 10 13 6 7 0 68 21 30
2008 Non-shift worker 21 31 19 14 10 4 0 55 25 749

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 24 37 16 11 5 7 0 66 17 655
2018 Non-shift worker 21 32 21 12 6 7 0 58 19 560
2017 Shift worker 29 35 21 0 7 7 0 69 8 14
2017 Non-shift worker 15 37 20 14 7 7 1 56 22 577
2014 Shift worker 41 43 11 0 0 6 0 88 0 18
2014 Non-shift worker 12 31 21 17 10 9 0 48 29 568
2011 Shift worker 22 30 30 6 0 9 3 59 7 33
2011 Non-shift worker 14 40 20 13 7 6 0 57 22 693
2008 Shift worker 19 34 20 7 6 14 0 61 15 30
2008 Non-shift worker 11 32 21 21 9 6 0 46 31 751

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 22 37 18 12 7 4 0 62 20 655
2018 Non-shift worker 18 34 20 17 6 3 0 55 25 561
2017 Shift worker 15 54 24 0 7 0 0 69 7 14
2017 Non-shift worker 17 40 19 14 8 3 0 59 22 577
2014 Shift worker 40 38 6 6 0 10 0 87 6 18
2014 Non-shift worker 13 35 21 17 11 3 0 49 29 568
2011 Shift worker 19 39 24 12 3 3 0 60 16 33
2011 Non-shift worker 18 41 16 14 8 3 0 61 23 690
2008 Shift worker 16 40 34 10 0 0 0 56 10 30
2008 Non-shift worker 14 41 14 19 10 2 0 56 30 750

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 66 24 6 2 0 2 0 92 2 658
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 32 47 10 8 1 1 0 80 9 660
2018 Non-shift worker 33 42 13 8 2 2 0 76 11 558
2017 Shift worker 13 64 23 0 0 0 0 77 0 14
2017 Non-shift worker 27 43 15 9 3 2 0 72 13 577
2014 Shift worker 52 28 10 6 0 4 0 83 6 18
2014 Non-shift worker 26 41 16 11 4 2 0 68 15 569
2011 Shift worker 31 46 12 3 0 9 0 84 3 34
2011 Non-shift worker 37 43 12 6 2 1 0 81 8 692

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 19 41 19 13 4 5 0 63 18 656

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 40 35 9 8 4 3 1 78 12 658
2018 Non-shift worker 30 36 14 12 4 2 2 68 17 559
2017 Shift worker 36 36 14 7 0 7 0 77 8 14
2017 Non-shift worker 36 35 13 8 4 3 1 74 13 575
2014 Shift worker 63 22 4 5 0 0 6 90 6 18
2014 Non-shift worker 31 40 10 9 5 4 1 75 15 569
2011 Shift worker 33 38 12 6 3 6 3 77 10 34
2011 Non-shift worker 39 34 11 9 3 3 0 75 13 690
2008 Shift worker 29 32 14 6 3 14 0 72 11 30
2008 Non-shift worker 42 34 7 9 4 3 1 79 13 748

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 38 40 15 3 2 1 0 79 6 660
2018 Non-shift worker 36 39 16 6 2 1 1 76 8 559

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 21 24 20 12 8 12 4 53 23 661
2018 Non-shift worker 19 22 18 13 11 13 4 50 29 559
2017 Shift worker 28 30 21 13 0 7 0 63 14 14
2017 Non-shift worker 15 22 20 13 13 10 6 44 31 576
2014 Shift worker 25 17 12 11 5 10 19 60 24 18
2014 Non-shift worker 15 18 20 14 13 13 6 41 34 569
2011 Shift worker 15 30 12 11 6 15 11 61 23 34
2011 Non-shift worker 15 19 18 14 12 17 6 43 34 693

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 25 37 15 14 7 3 0 64 21 656
2018 Non-shift worker 23 35 17 12 8 4 1 60 21 558
2017 Shift worker 36 27 23 7 0 7 0 67 8 14
2017 Non-shift worker 27 35 15 11 7 4 1 66 18 577
2014 Shift worker 56 27 6 6 0 6 0 88 6 18
2014 Non-shift worker 24 34 16 13 11 2 1 59 25 569
2011 Shift worker 33 20 27 14 3 0 3 54 18 34
2011 Non-shift worker 29 33 14 13 8 2 1 64 21 692
2008 Shift worker 19 39 26 10 3 3 0 60 14 30
2008 Non-shift worker 22 37 16 14 8 3 0 61 23 749

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 20 24 15 19 16 3 3 47 37 661
2018 Non-shift worker 15 25 16 17 19 3 4 44 39 561
2017 Shift worker 22 25 22 0 8 15 7 61 11 14
2017 Non-shift worker 15 22 14 18 24 3 4 40 45 577
2014 Shift worker 35 21 11 17 0 0 15 67 20 18
2014 Non-shift worker 11 19 17 19 28 4 3 32 50 569
2011 Shift worker 14 22 20 18 11 3 12 42 34 34
2011 Non-shift worker 15 22 14 22 23 1 3 38 47 692
2008 Shift worker 7 51 24 16 3 0 0 57 19 30
2008 Non-shift worker 14 31 14 18 19 2 3 46 39 748

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 53 22 12 5 3 0 5 79 8 659

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 63 7 5 3 6 1 14 83 10 659

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 52 21 14 5 3 1 3 76 9 658

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 43 18 16 8 5 3 7 67 15 658

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 60 11 10 6 4 2 7 78 11 657

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 72 11 5 2 2 1 5 89 5 656

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 78 7 4 2 2 3 4 92 4 657

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 77 7 3 0 2 1 11 94 2 657

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 24 44 17 8 1 4 0 72 10 661
2018 Non-shift worker 25 38 20 8 4 5 0 67 12 559
2017 Shift worker 28 20 45 0 0 7 0 52 0 14
2017 Non-shift worker 23 41 18 9 6 3 1 66 15 578

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 47 36 10 4 2 1 0 84 6 653
2018 Non-shift worker 47 38 7 5 2 1 0 86 6 559
2017 Shift worker 43 27 15 8 7 0 0 69 16 14
2017 Non-shift worker 43 41 8 3 2 3 0 87 4 576
2014 Shift worker 49 40 5 6 0 0 0 89 6 18
2014 Non-shift worker 41 36 11 6 2 4 0 81 8 569
2011 Shift worker 36 36 12 6 0 9 0 80 7 33
2011 Non-shift worker 39 37 13 5 3 3 0 78 9 690

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 56 32 7 2 0 2 0 91 2 659
2018 Non-shift worker 48 35 10 2 2 2 0 86 4 559
2017 Shift worker 35 34 23 0 0 7 0 75 0 14
2017 Non-shift worker 44 36 10 3 3 3 1 83 7 578
2014 Shift worker 45 38 5 6 0 6 0 88 6 18
2014 Non-shift worker 42 36 11 3 3 6 0 82 6 569

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 63 28 5 2 1 0 0 91 4 658
2018 Non-shift worker 54 33 7 4 2 0 0 87 6 559
2017 Shift worker 43 50 0 7 0 0 0 93 7 14
2017 Non-shift worker 47 39 8 3 2 0 0 86 6 576
2014 Shift worker 61 22 17 0 0 0 0 83 0 18
2014 Non-shift worker 47 36 10 4 3 0 0 83 6 568
2011 Shift worker 43 42 12 0 3 0 0 85 3 33
2011 Non-shift worker 45 37 9 5 3 0 0 83 8 689
2008 Shift worker 50 34 10 3 3 0 0 83 6 30
2008 Non-shift worker 39 41 10 7 2 0 0 80 10 750

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 51 30 10 5 2 1 0 82 7 659
2018 Non-shift worker 42 31 15 7 4 1 0 75 10 557
2017 Shift worker 51 34 8 0 7 0 0 84 7 14
2017 Non-shift worker 35 35 15 9 6 1 0 71 15 575
2014 Shift worker 51 44 6 0 0 0 0 94 0 18
2014 Non-shift worker 29 37 18 8 7 1 0 66 16 569
2011 Shift worker 38 33 18 3 6 3 0 73 9 34
2011 Non-shift worker 36 34 15 10 5 1 0 70 15 694

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 47 33 11 6 3 0 0 80 8 659
2018 Non-shift worker 38 37 13 8 3 1 0 76 11 557
2017 Shift worker 43 42 8 0 7 0 0 84 7 14
2017 Non-shift worker 34 37 15 8 5 0 0 71 14 577
2014 Shift worker 45 49 0 6 0 0 0 94 6 18
2014 Non-shift worker 29 41 15 9 6 0 0 70 15 568
2011 Shift worker 27 56 11 3 3 0 0 83 5 34
2011 Non-shift worker 35 37 13 9 5 0 0 73 14 692
2008 Shift worker 44 46 4 6 0 0 0 90 6 30
2008 Non-shift worker 31 39 13 12 5 0 0 70 17 749

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 40 22 14 12 8 4 1 65 21 661
2018 Non-shift worker 32 24 18 12 9 4 1 59 22 561
2017 Shift worker 50 13 22 0 7 0 7 68 8 14
2017 Non-shift worker 29 23 19 12 12 5 1 55 25 577
2014 Shift worker 62 10 17 12 0 0 0 71 12 18
2014 Non-shift worker 27 24 17 14 14 4 1 54 29 568
2011 Shift worker 24 33 17 14 9 0 3 59 23 34
2011 Non-shift worker 31 26 15 13 11 3 1 59 25 689
2008 Shift worker 38 30 17 8 4 3 0 71 12 29
2008 Non-shift worker 29 25 16 15 8 6 0 58 25 748
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Non-shift worker 41 26 33 661
2018 Non-shift worker 40 27 33 564
2017 Shift worker 15 49 36 14
2017 Non-shift worker 39 25 36 578
2014 Shift worker 35 59 6 18
2014 Non-shift worker 42 30 29 569
2011 Shift worker 46 35 18 34
2011 Non-shift worker 35 32 34 692

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Non-shift worker 9 20 48 2 11 9 265
2018 Non-shift worker 10 23 52 2 8 4 222
2017 Non-shift worker 15 15 57 3 5 5 225
2014 Non-shift worker 13 12 64 5 9999 6 240
2011 Shift worker 6 12 63 0 9999 20 16
2011 Non-shift worker 15 16 55 6 9999 9 240
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 30 46 9 6 1 1 5 82 8 661

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 58 24 6 1 1 5 5 92 2 657
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 9 91 662
2018 Non-shift worker 14 86 563

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 45 55 60
2018 Non-shift worker 50 50 81

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 65 35 60
2018 Non-shift worker 50 50 81

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 60
2018 Non-shift worker 0 100 81

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 32 68 59
2018 Non-shift worker 18 82 82

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 43 57 59
2018 Non-shift worker 39 61 82

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 46 54 59
2018 Non-shift worker 50 50 82

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 40 60 59
2018 Non-shift worker 40 60 82

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 27 73 59
2018 Non-shift worker 32 68 82

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 52 48 59
2018 Non-shift worker 57 43 82

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 28 72 59
2018 Non-shift worker 23 77 82

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 59
2018 Non-shift worker 0 100 82

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 11 89 59
2018 Non-shift worker 9 91 82

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 41 59 59
2018 Non-shift worker 37 63 82

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 17 83 59

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 21 79 59
2018 Non-shift worker 19 81 82

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 40 60 59
2018 Non-shift worker 55 45 82

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 28 72 59
2018 Non-shift worker 31 69 82

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 16 84 59
2018 Non-shift worker 11 89 82

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 11 89 59

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 23 77 59
2018 Non-shift worker 14 86 82

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 19 81 59
2018 Non-shift worker 11 89 82

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 22 78 59
2018 Non-shift worker 21 79 82

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 14 86 662

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 18 14 15 6 4 34 9 55 18 660
2018 Non-shift worker 15 17 18 6 5 34 5 52 18 556
2017 Shift worker 21 26 15 8 7 22 0 60 20 14
2017 Non-shift worker 14 19 14 6 5 34 7 56 19 577
2014 Shift worker 20 29 0 0 0 21 30 100 0 18
2014 Non-shift worker 16 13 19 6 4 33 9 50 18 569

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 39 33 12 5 2 8 1 80 7 662
2018 Non-shift worker 34 31 14 6 2 12 1 74 10 557
2017 Shift worker 28 35 7 8 7 15 0 74 18 14
2017 Non-shift worker 28 32 16 6 2 13 2 71 10 577
2014 Shift worker 32 27 0 0 0 31 10 100 0 18
2014 Non-shift worker 24 30 19 6 3 17 2 66 11 569
2011 Shift worker 38 27 23 3 0 9 0 71 4 34
2011 Non-shift worker 32 35 14 6 3 10 0 75 10 692
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 8 92 661
2018 Non-shift worker 6 94 561

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 26 74 51
2018 Non-shift worker 41 59 34

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 77 23 51
2018 Non-shift worker 76 24 34

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 51
2018 Non-shift worker 0 100 34

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 8 92 51

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 19 81 50
2018 Non-shift worker 20 80 34

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 19 81 50
2018 Non-shift worker 22 78 34

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 11 89 50

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 20 80 50
2018 Non-shift worker 23 77 34

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 17 83 50
2018 Non-shift worker 24 76 34

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 50
2018 Non-shift worker 0 100 34

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 50

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 11 89 50
2018 Non-shift worker 17 83 34

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 50
2018 Non-shift worker 0 100 34

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 23 77 50
2018 Non-shift worker 17 83 34

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 50
2018 Non-shift worker 0 100 34

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 35 65 50
2018 Non-shift worker 19 81 34

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 23 77 50
2018 Non-shift worker 36 64 34

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 12 88 50
2018 Non-shift worker 16 84 34

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 12 88 50

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 50

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 9 91 50

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 47 53 50
2018 Non-shift worker 42 58 34

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 8 92 661

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 20 13 14 3 2 38 9 63 10 663
2018 Non-shift worker 18 13 21 2 3 39 5 54 9 560
2017 Shift worker 20 30 20 0 7 15 7 65 9 14
2017 Non-shift worker 14 17 15 3 3 40 9 60 10 577
2014 Shift worker 26 17 5 0 0 42 10 89 0 18
2014 Non-shift worker 15 13 15 2 2 43 11 59 8 569

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 42 31 13 2 2 9 1 81 5 663
2018 Non-shift worker 34 33 13 3 3 14 1 78 6 560
2017 Shift worker 20 53 11 0 7 0 7 80 8 14
2017 Non-shift worker 31 33 15 3 2 14 2 76 6 575
2014 Shift worker 36 31 12 0 0 21 0 85 0 18
2014 Non-shift worker 26 31 15 2 2 22 2 75 6 568
2011 Shift worker 44 21 18 3 0 14 0 75 4 34
2011 Non-shift worker 39 32 13 3 1 11 0 81 5 693
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 23 26 24 11 15 0 1 50 26 660
2018 Non-shift worker 20 21 26 15 16 1 2 42 31 562
2017 Shift worker 22 15 0 50 6 0 7 40 60 14
2017 Non-shift worker 16 24 21 15 20 0 3 41 36 574

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 29 28 23 12 7 0 0 57 19 662
2018 Non-shift worker 20 28 25 16 10 0 1 49 26 562
2017 Shift worker 21 15 50 14 0 0 0 36 14 14
2017 Non-shift worker 18 26 27 16 11 0 2 45 27 577

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 35 32 19 8 5 0 0 67 13 656
2018 Non-shift worker 27 29 21 12 10 0 2 57 22 561
2017 Shift worker 21 23 42 7 0 0 7 47 7 14
2017 Non-shift worker 25 26 25 11 8 1 3 54 20 576

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 32 27 19 13 7 1 1 60 21 656
2018 Non-shift worker 24 21 23 16 13 1 2 47 30 562
2017 Shift worker 35 8 35 7 15 0 0 44 21 14
2017 Non-shift worker 22 23 24 16 12 0 3 46 28 575

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 59 20 8 5 3 0 5 84 7 657
2018 Non-shift worker 51 19 12 5 4 0 8 76 10 560
2017 Shift worker 66 0 22 0 0 0 12 75 0 14
2017 Non-shift worker 46 24 10 5 4 0 11 79 10 577

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 43 24 17 9 6 1 1 68 15 661
2018 Non-shift worker 37 27 16 9 9 0 1 64 19 561
2017 Shift worker 32 40 28 0 0 0 0 72 0 13
2017 Non-shift worker 30 29 23 10 6 0 2 60 17 575

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 31 37 21 7 3 0 1 69 10 662
2018 Non-shift worker 25 32 24 11 5 1 2 59 17 559
2017 Shift worker 39 25 15 0 0 8 13 81 0 13
2017 Non-shift worker 25 29 23 12 6 2 2 57 19 576

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 31 35 22 7 4 0 1 67 11 659
2018 Non-shift worker 23 32 23 13 6 1 2 57 19 558
2017 Shift worker 39 17 23 0 0 8 13 71 0 13
2017 Non-shift worker 21 30 25 14 8 1 2 52 22 576

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 31 31 21 11 5 1 1 63 16 660
2018 Non-shift worker 28 30 21 14 6 0 1 59 20 560
2017 Shift worker 39 17 7 24 0 0 13 64 27 13
2017 Non-shift worker 25 30 22 14 7 1 2 56 22 578

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 47 26 14 8 4 1 1 74 12 661

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 39 33 16 7 5 1 1 73 11 656
2018 Non-shift worker 33 28 19 12 6 0 1 63 18 560
2017 Shift worker 24 33 15 14 0 0 13 66 16 13
2017 Non-shift worker 31 31 20 9 6 0 2 64 15 576

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 58 20 11 4 4 1 1 80 9 662
2018 Non-shift worker 55 20 12 6 5 0 3 77 11 555
2017 Shift worker 59 5 30 6 0 0 0 64 6 14
2017 Non-shift worker 51 22 13 6 5 0 2 75 12 578

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 74 11 4 1 2 1 7 92 3 662
2018 Non-shift worker 71 13 4 2 3 1 7 91 5 555

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 76 9 4 4 3 1 3 89 6 662
2018 Non-shift worker 67 13 8 3 4 1 5 85 7 560
2017 Shift worker 74 19 7 0 0 0 0 93 0 14
2017 Non-shift worker 69 14 4 4 4 1 4 87 8 577

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 63 21 8 3 3 0 2 86 6 658
2018 Non-shift worker 57 25 9 4 3 0 2 84 6 560
2017 Shift worker 63 14 23 0 0 0 0 77 0 14
2017 Non-shift worker 54 26 9 5 3 0 3 83 8 575

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 64 18 7 4 3 0 2 84 8 658
2018 Non-shift worker 57 18 11 7 5 0 2 77 12 560
2017 Shift worker 56 29 7 7 0 0 0 85 7 14
2017 Non-shift worker 59 18 10 5 5 0 3 79 10 576

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 58 11 4 2 1 0 24 91 4 653
2018 Non-shift worker 53 11 6 2 2 0 25 86 5 559
2017 Shift worker 57 0 8 0 0 0 35 87 0 14
2017 Non-shift worker 51 11 6 3 1 0 28 86 5 577

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 72 15 6 2 0 0 5 92 2 657
2018 Non-shift worker 65 18 6 2 1 0 8 90 3 561
2017 Shift worker 58 29 0 0 0 0 13 100 0 14
2017 Non-shift worker 69 16 6 2 0 0 7 92 2 574

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 79 9 4 1 2 1 4 93 3 660
2018 Non-shift worker 74 12 5 2 2 1 5 91 4 560
2017 Shift worker 28 29 23 0 7 0 12 65 8 14
2017 Non-shift worker 71 12 5 3 3 1 6 88 6 577

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 52 25 15 4 2 0 1 78 7 660
2018 Non-shift worker 44 30 16 4 3 0 3 77 7 560
2017 Shift worker 37 19 23 15 0 0 7 60 16 14
2017 Non-shift worker 44 31 15 4 3 0 3 77 8 576

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 21 35 32 10 2 0 0 56 12 663
2018 Non-shift worker 16 34 33 12 4 0 0 50 16 562
2017 Shift worker 16 26 52 7 0 0 0 41 7 14
2017 Non-shift worker 10 32 39 15 4 0 0 42 19 577

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 6 16 39 22 16 0 0 38 22 661
2018 Non-shift worker 9 18 37 25 10 0 1 36 27 557
2017 Shift worker 0 14 36 22 28 0 0 50 14 14
2017 Non-shift worker 7 19 40 24 9 0 1 33 26 575

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 41 44 8 4 1 2 0 87 5 663
2018 Non-shift worker 35 44 11 5 2 2 0 81 7 557
2017 Shift worker 21 19 44 8 7 0 0 40 16 14
2017 Non-shift worker 24 45 15 8 4 5 0 72 12 578

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 33 42 13 7 3 2 0 77 10 660
2018 Non-shift worker 30 40 13 12 3 2 0 71 15 559
2017 Shift worker 7 56 21 8 7 0 0 63 16 14
2017 Non-shift worker 19 42 17 13 6 3 0 63 20 577
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 19 81 661
2017 Non-shift worker 22 78 577
2014 Non-shift worker 22 78 569

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 90 10 128
2017 Non-shift worker 84 16 125
2014 Non-shift worker 86 14 128

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 51 34 3 7 6 0 0 85 12 116
2017 Non-shift worker 45 40 5 4 6 1 0 85 10 105
2014 Non-shift worker 46 33 6 8 5 1 1 81 13 110
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 22 28 23 13 11 2 1 23 77 663
2018 Non-shift worker 25 22 24 13 13 2 1 25 75 561
2017 Shift worker 53 14 5 15 13 0 0 53 47 14
2017 Non-shift worker 23 26 22 12 13 4 1 24 76 577

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 67 33 504

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 33 67 496
2018 Non-shift worker 23 77 404

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 19 24 15 19 14 1 7 47 36 496
2018 Non-shift worker 14 24 17 20 16 2 7 42 39 404
2017 Non-shift worker 13 22 14 19 17 2 12 41 43 419

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 7 14 16 21 32 2 8 24 59 495
2018 Non-shift worker 2 9 17 21 43 2 7 12 70 405
2017 Non-shift worker 1 8 11 17 51 2 11 10 77 416

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 33 16 16 12 14 1 8 54 29 655
2018 Non-shift worker 32 16 15 12 16 1 8 52 31 562
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