2019 Public Service Employee Survey Results for Department of Finance Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 38 41 3 10 7 0 0 79 17 29
2017 IS 52 17 9 9 13 0 0 69 22 23
2014 IS 32 52 8 4 4 0 0 84 8 25
2011 IS 39 36 0 18 6 0 0 76 24 33

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 62 21 7 7 3 0 0 83 10 29
2017 IS 61 26 4 9 0 0 0 87 9 23
2014 IS 64 20 16 0 0 0 0 84 0 25
2011 IS 70 18 9 0 3 0 0 88 3 33

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 55 28 0 14 3 0 0 83 17 29
2017 IS 43 26 9 17 4 0 0 69 22 23
2014 IS 44 32 8 8 8 0 0 76 16 25
2011 IS 33 42 15 3 6 0 0 76 9 33

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 34 34 14 7 7 0 3 71 14 29
2018 IS 30 30 15 20 5 0 0 60 25 20
2017 IS 26 35 4 26 9 0 0 61 35 23
2014 IS 32 52 8 8 0 0 0 84 8 25
2011 IS 27 30 18 18 3 0 3 59 22 33

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 52 34 3 7 3 0 0 86 10 29
2017 IS 46 27 5 14 9 0 0 73 23 22
2014 IS 68 20 4 4 0 4 0 92 4 25

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 41 31 10 7 10 0 0 72 17 29
2018 IS 30 35 10 15 10 0 0 65 25 20
2017 IS 44 9 22 17 9 0 0 52 26 23
2014 IS 40 32 16 8 4 0 0 72 12 25
2011 IS 30 42 6 9 12 0 0 73 21 33

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 38 55 0 7 0 0 0 93 7 29
2018 IS 30 45 5 15 5 0 0 75 20 20
2017 IS 26 43 4 17 9 0 0 69 26 23
2014 IS 48 40 0 8 4 0 0 88 12 25
2011 IS 33 52 6 6 3 0 0 85 9 33

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 45 45 0 10 0 0 0 90 10 29
2018 IS 47 21 11 11 11 0 0 68 21 19
2017 IS 31 26 13 8 22 0 0 57 30 23
2014 IS 44 28 8 12 8 0 0 72 20 25
2011 IS 33 33 18 9 6 0 0 67 15 33

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 34 48 10 7 0 0 0 83 7 29
2018 IS 45 20 10 20 5 0 0 65 25 20
2017 IS 44 21 0 22 13 0 0 65 35 23

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 55 41 3 0 0 0 0 97 0 29
2018 IS 45 45 5 0 5 0 0 90 5 20
2017 IS 39 30 0 17 13 0 0 69 31 23
2014 IS 60 24 8 4 4 0 0 84 8 25
2011 IS 58 24 12 6 0 0 0 82 6 33

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 38 45 7 7 3 0 0 83 10 29
2018 IS 37 32 11 11 11 0 0 68 21 19
2017 IS 35 30 0 13 22 0 0 65 35 23

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 48 38 14 0 0 0 0 86 0 29
2018 IS 50 35 5 5 5 0 0 85 10 20
2017 IS 31 43 0 22 4 0 0 74 26 23
2014 IS 72 16 12 0 0 0 0 88 0 25
2011 IS 61 30 9 0 0 0 0 91 0 33

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 25 46 7 14 4 0 4 74 19 28
2018 IS 30 35 15 5 15 0 0 65 20 20
2017 IS 26 35 13 13 13 0 0 61 26 23
2014 IS 40 40 0 16 4 0 0 80 20 25
2011 IS 36 30 15 9 6 3 0 69 16 33

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 34 34 14 14 3 0 0 69 17 29
2018 IS 10 45 20 5 15 0 5 58 21 20
2017 IS 26 21 22 17 13 0 0 48 31 23
2014 IS 32 44 8 16 0 0 0 76 16 25

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 38 52 7 3 0 0 0 90 3 29
2018 IS 35 35 10 10 10 0 0 70 20 20
2017 IS 31 30 4 22 13 0 0 61 35 23
2014 IS 56 24 4 16 0 0 0 80 16 25
2011 IS 48 27 9 6 6 0 3 78 13 33

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 52 34 10 3 0 0 0 86 3 29
2018 IS 40 35 15 5 5 0 0 75 10 20
2017 IS 32 32 18 5 14 0 0 63 18 22
2014 IS 56 32 4 4 4 0 0 88 8 25
2011 IS 36 48 6 6 3 0 0 85 9 33

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 34 38 17 3 3 3 0 75 7 29
2018 IS 25 55 15 0 5 0 0 80 5 20
2017 IS 22 48 13 17 0 0 0 70 17 23
2014 IS 44 40 16 0 0 0 0 84 0 25
2011 IS 21 52 6 12 6 0 3 75 19 33

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 7 10 52 21 7 0 3 29 18 29
2018 IS 15 25 20 35 5 0 0 40 40 20
2017 IS 26 17 17 26 13 0 0 39 43 23
2014 IS 4 8 52 20 16 0 0 36 12 25
2011 IS 12 24 33 18 9 0 3 28 38 33

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 3 10 24 28 31 3 0 61 14 29
2018 IS 15 10 15 35 20 5 0 58 26 20
2017 IS 26 17 4 17 26 4 4 48 47 23
2014 IS 0 4 28 40 28 0 0 68 4 25
2011 IS 6 3 18 39 30 3 0 72 9 33

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 10 24 38 17 10 0 0 28 34 29
2018 IS 20 10 30 25 10 5 0 37 32 20
2017 IS 31 17 22 22 9 0 0 31 48 23
2014 IS 20 20 28 20 8 0 4 29 42 25
2011 IS 15 18 24 21 18 0 3 41 34 33

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 10 31 31 14 14 0 0 28 41 29
2018 IS 25 15 30 30 0 0 0 30 40 20
2017 IS 31 13 17 31 9 0 0 39 43 23
2014 IS 4 20 32 36 8 0 0 44 24 25
2011 IS 12 21 48 12 6 0 0 18 33 33

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 24 10 24 21 21 0 0 41 34 29
2018 IS 20 5 30 25 5 5 10 35 29 20
2017 IS 27 13 27 18 14 0 0 32 41 22
2014 IS 8 16 48 16 8 0 4 25 25 25
2011 IS 12 30 27 18 9 0 3 28 44 33

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 7 18 32 11 18 7 7 33 29 28
2018 IS 5 20 30 35 10 0 0 45 25 20
2017 IS 22 4 13 31 22 4 4 57 29 23
2014 IS 0 8 16 44 28 0 4 75 8 25
2011 IS 6 3 18 45 27 0 0 73 9 33

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 7 21 21 29 14 4 4 46 31 28
2018 IS 10 5 50 20 10 5 0 32 16 20
2017 IS 26 8 22 31 13 0 0 44 35 23
2014 IS 4 17 50 17 13 0 0 29 21 24

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 10 24 28 24 14 0 0 38 34 29
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 76 17 3 3 0 0 0 93 3 29
2017 IS 83 9 4 4 0 0 0 91 4 23
2014 IS 68 20 12 0 0 0 0 88 0 25
2011 IS 67 21 6 0 3 0 3 91 3 33

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 52 31 10 0 3 3 0 86 4 29
2018 IS 25 30 20 10 5 10 0 61 17 20
2017 IS 22 22 17 17 13 9 0 48 33 23
2014 IS 32 40 4 16 0 8 0 78 17 25

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 72 28 0 0 0 0 0 100 0 29
2018 IS 60 25 0 5 10 0 0 85 15 20
2017 IS 52 17 4 13 13 0 0 69 26 23
2014 IS 52 20 8 16 4 0 0 72 20 25

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 69 17 7 7 0 0 0 86 7 29
2018 IS 60 20 10 10 0 0 0 80 10 20
2017 IS 39 39 0 13 9 0 0 78 22 23
2014 IS 56 28 12 4 0 0 0 84 4 25

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 59 31 10 0 0 0 0 90 0 29
2018 IS 50 30 5 10 5 0 0 80 15 20
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 55 28 0 3 0 3 10 96 4 29

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 52 34 7 7 0 0 0 86 7 29
2018 IS 45 30 5 15 5 0 0 75 20 20
2017 IS 43 26 13 13 4 0 0 69 17 23
2014 IS 60 16 12 12 0 0 0 76 12 25
2011 IS 39 30 21 9 0 0 0 70 9 33

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 62 34 3 0 0 0 0 97 0 29
2018 IS 55 20 5 15 5 0 0 75 20 20
2017 IS 61 17 4 17 0 0 0 78 17 23
2014 IS 56 20 16 8 0 0 0 76 8 25
2011 IS 52 15 21 12 0 0 0 67 12 33

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 54 36 7 4 0 0 0 89 4 28
2018 IS 53 26 5 11 5 0 0 79 16 19
2017 IS 56 17 13 9 4 0 0 74 13 23
2014 IS 56 12 8 20 4 0 0 68 24 25
2011 IS 45 36 6 12 0 0 0 82 12 33

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 86 10 0 3 0 0 0 97 3 29
2017 IS 87 4 9 0 0 0 0 91 0 23
2014 IS 72 16 8 4 0 0 0 88 4 25
2011 IS 79 12 6 3 0 0 0 91 3 33

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 62 28 0 3 7 0 0 90 10 29
2017 IS 35 39 9 4 0 0 13 85 5 23
2014 IS 36 24 12 4 4 4 16 75 10 25
2011 IS 33 24 18 18 6 0 0 58 24 33

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 79 14 3 3 0 0 0 93 3 29
2018 IS 70 10 15 0 5 0 0 80 5 20
2017 IS 65 13 4 13 4 0 0 78 17 23

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 69 31 0 0 0 0 0 100 0 29
2018 IS 60 15 15 0 10 0 0 75 10 20
2017 IS 52 26 4 13 4 0 0 78 17 23
2014 IS 54 29 8 8 0 0 0 83 8 24
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 48 34 10 0 0 7 0 89 0 29
2018 IS 35 30 30 0 0 5 0 68 0 20
2017 IS 35 31 13 0 9 13 0 75 10 23
2014 IS 40 40 8 0 0 12 0 91 0 25
2011 IS 30 48 12 3 3 0 3 81 6 33

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 41 45 7 7 0 0 0 86 7 29
2018 IS 30 35 10 15 10 0 0 65 25 20
2017 IS 26 26 17 8 17 4 0 55 27 23
2014 IS 44 28 20 4 0 4 0 75 4 25
2011 IS 39 45 6 3 6 0 0 85 9 33

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 24 48 7 10 0 10 0 81 12 29
2018 IS 26 16 32 5 11 11 0 47 18 19
2017 IS 18 27 9 18 23 5 0 48 43 22
2014 IS 32 32 8 12 0 16 0 76 14 25
2011 IS 27 52 6 12 0 3 0 81 13 33

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 11 54 14 18 0 4 0 67 19 28
2018 IS 15 30 20 20 15 0 0 45 35 20
2017 IS 13 30 13 22 17 4 0 45 41 23
2014 IS 16 40 12 20 4 8 0 61 26 25
2011 IS 24 45 18 12 0 0 0 70 12 33

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 52 31 7 7 0 3 0 86 7 29
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 17 48 24 7 3 0 0 66 10 29
2018 IS 15 50 20 15 0 0 0 65 15 20
2017 IS 35 21 4 31 9 0 0 56 39 23
2014 IS 32 48 12 4 0 4 0 83 4 25
2011 IS 45 18 27 3 3 3 0 66 6 33

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 18 46 11 11 11 4 0 67 22 28

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 36 36 14 7 0 7 0 77 8 28
2018 IS 21 53 21 0 5 0 0 74 5 19
2017 IS 30 35 17 9 4 4 0 68 14 23
2014 IS 40 52 0 4 0 4 0 96 4 25
2011 IS 45 21 15 6 0 9 3 76 7 33

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 38 41 17 3 0 0 0 79 3 29
2018 IS 30 45 25 0 0 0 0 75 0 20

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 14 24 24 14 10 14 0 44 28 29
2018 IS 20 30 10 20 5 10 5 59 29 20
2017 IS 22 30 9 22 17 0 0 52 39 23
2014 IS 24 8 20 32 8 4 4 35 43 25
2011 IS 18 24 18 12 12 12 3 50 29 33

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 17 24 14 31 7 7 0 44 41 29
2018 IS 15 25 10 25 20 5 0 42 47 20
2017 IS 31 22 17 30 0 0 0 52 30 23
2014 IS 32 40 8 8 12 0 0 72 20 25
2011 IS 18 42 21 9 6 3 0 63 16 33

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 10 28 10 28 17 7 0 41 48 29
2018 IS 25 20 0 15 35 0 5 47 53 20
2017 IS 17 13 26 26 13 4 0 32 41 23
2014 IS 20 44 4 8 24 0 0 64 32 25
2011 IS 21 27 18 18 15 0 0 48 33 33

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 45 21 28 0 3 0 3 68 4 29

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 52 17 10 0 10 0 10 77 12 29

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 34 38 14 3 7 0 3 75 11 29

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 31 21 21 3 14 7 3 58 19 29

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 69 10 3 7 3 0 7 85 11 29

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 93 0 3 0 0 0 3 96 0 29

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 83 0 7 3 0 0 7 89 4 29

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 90 0 0 0 0 0 10 100 0 29

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 21 48 10 7 7 7 0 74 15 29
2018 IS 25 25 25 5 10 10 0 56 17 20
2017 IS 23 27 18 23 5 5 0 52 29 22

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 38 34 17 7 3 0 0 72 10 29
2018 IS 30 30 20 10 0 10 0 67 11 20
2017 IS 31 35 22 9 4 0 0 65 13 23
2014 IS 48 24 16 0 4 8 0 78 4 25
2011 IS 42 36 12 0 6 3 0 81 6 33

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 41 31 10 3 3 10 0 81 8 29
2018 IS 25 55 10 5 0 5 0 84 5 20
2017 IS 35 17 31 9 4 4 0 54 14 23
2014 IS 44 20 12 0 4 20 0 80 5 25

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 62 31 3 3 0 0 0 93 3 29
2018 IS 58 26 11 5 0 0 0 84 5 19
2017 IS 44 17 21 13 4 0 0 61 17 23
2014 IS 68 20 8 0 0 4 0 92 0 25
2011 IS 47 38 6 6 3 0 0 84 9 32

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 38 38 17 3 3 0 0 76 7 29
2018 IS 45 20 20 15 0 0 0 65 15 20
2017 IS 39 17 26 9 9 0 0 57 17 23
2014 IS 52 40 8 0 0 0 0 92 0 25
2011 IS 45 39 12 0 3 0 0 85 3 33

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 45 34 10 10 0 0 0 79 10 29
2018 IS 45 25 20 10 0 0 0 70 10 20
2017 IS 35 17 21 22 4 0 0 52 26 23
2014 IS 48 40 12 0 0 0 0 88 0 25
2011 IS 52 33 6 6 3 0 0 85 9 33

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 31 34 28 7 0 0 0 66 7 29
2018 IS 35 30 5 15 10 0 5 68 26 20
2017 IS 39 13 17 9 13 9 0 57 24 23
2014 IS 64 20 4 8 0 0 4 88 8 25
2011 IS 45 36 12 3 3 0 0 82 6 33
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 IS 21 24 55 29
2018 IS 25 35 40 20
2017 IS 43 26 31 23
2014 IS 16 44 40 25
2011 IS 27 42 30 33
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 29 39 14 11 7 0 0 68 18 28

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 55 14 14 3 0 14 0 80 4 29
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 IS 17 83 29

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 24 7 24 3 7 28 7 47 16 29
2018 IS 10 20 10 10 5 35 10 55 27 20
2017 IS 13 17 26 13 9 22 0 39 27 23
2014 IS 16 0 12 0 0 48 24 57 0 25

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 38 21 10 3 3 21 3 77 9 29
2018 IS 30 35 20 5 5 5 0 68 11 20
2017 IS 26 13 22 17 13 9 0 43 33 23
2014 IS 24 24 24 4 0 20 4 63 5 25
2011 IS 36 27 12 6 3 12 3 75 11 33
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 28 3 21 3 3 31 10 53 12 29
2018 IS 10 20 15 5 5 35 10 55 18 20
2017 IS 17 0 39 0 4 35 4 29 7 23
2014 IS 12 4 12 4 0 52 16 50 13 25

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 45 21 10 3 3 14 3 79 8 29
2018 IS 30 40 20 0 5 5 0 74 5 20
2017 IS 26 4 30 4 9 26 0 41 18 23
2014 IS 28 16 8 4 0 44 0 79 7 25
2011 IS 36 30 18 3 0 12 0 76 3 33
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 28 24 10 10 28 0 0 52 38 29
2018 IS 20 35 30 5 10 0 0 55 15 20
2017 IS 26 31 17 9 13 4 0 59 23 23

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 14 34 24 21 7 0 0 48 28 29
2018 IS 20 40 20 10 10 0 0 60 20 20
2017 IS 9 39 17 26 9 0 0 48 35 23

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 14 34 24 14 14 0 0 48 28 29
2018 IS 21 32 21 21 5 0 0 53 26 19
2017 IS 9 44 13 21 13 0 0 52 35 23

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 24 10 28 21 17 0 0 34 38 29
2018 IS 20 45 25 0 10 0 0 65 10 20
2017 IS 23 27 18 23 9 0 0 50 32 22

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 21 38 14 7 17 0 3 61 25 29
2018 IS 10 60 20 0 10 0 0 70 10 20
2017 IS 26 44 17 4 9 0 0 70 13 23

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 24 34 24 3 14 0 0 59 17 29
2018 IS 20 55 10 5 10 0 0 75 15 20
2017 IS 22 44 13 9 13 0 0 65 21 23

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 31 31 21 7 10 0 0 62 17 29
2018 IS 15 35 25 15 5 0 5 53 21 20
2017 IS 39 26 9 4 22 0 0 65 26 23

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 28 38 7 14 10 0 3 68 25 29
2018 IS 10 55 15 15 5 0 0 65 20 20
2017 IS 31 22 17 8 22 0 0 52 30 23

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 41 24 14 10 3 3 3 70 15 29
2018 IS 30 25 10 25 10 0 0 55 35 20
2017 IS 31 17 9 17 26 0 0 48 44 23

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 66 14 7 7 3 3 0 82 11 29

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 41 28 14 7 7 3 0 71 14 29
2018 IS 25 40 30 0 5 0 0 65 5 20
2017 IS 44 22 21 4 9 0 0 65 13 23

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 69 10 10 0 3 3 3 85 4 29
2018 IS 50 25 5 15 5 0 0 75 20 20
2017 IS 65 22 9 0 4 0 0 87 4 23

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 79 4 4 0 4 4 7 92 4 28
2018 IS 60 35 0 0 5 0 0 95 5 20

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 76 10 10 3 0 0 0 86 3 29
2018 IS 70 20 0 0 5 5 0 95 5 20
2017 IS 57 22 13 4 4 0 0 79 9 23

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 64 21 11 4 0 0 0 86 4 28
2018 IS 60 25 15 0 0 0 0 85 0 20
2017 IS 44 30 4 17 0 0 4 77 18 23

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 68 25 4 0 4 0 0 93 4 28
2018 IS 55 15 20 5 5 0 0 70 10 20
2017 IS 44 17 13 17 4 0 4 63 23 23

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 62 10 3 0 0 0 24 95 0 29
2018 IS 55 10 5 5 0 0 25 87 7 20
2017 IS 48 13 0 4 0 0 35 93 7 23

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 76 10 7 0 3 0 3 89 4 29
2018 IS 70 20 5 0 0 0 5 95 0 20
2017 IS 65 13 9 0 0 4 9 90 0 23

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 86 11 4 0 0 0 0 96 0 28
2018 IS 90 5 5 0 0 0 0 95 0 20
2017 IS 61 9 9 0 9 0 13 80 10 23

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 62 24 14 0 0 0 0 86 0 29
2018 IS 35 25 35 0 5 0 0 60 5 20
2017 IS 48 13 26 0 4 0 9 67 5 23

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 17 34 38 7 3 0 0 52 10 29
2018 IS 5 40 40 5 10 0 0 45 15 20
2017 IS 9 26 35 17 13 0 0 35 30 23

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 3 14 52 24 7 0 0 31 17 29
2018 IS 5 15 55 20 5 0 0 25 20 20
2017 IS 9 30 31 26 4 0 0 31 39 23

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 31 34 17 7 7 3 0 68 14 29
2018 IS 15 65 15 0 5 0 0 80 5 20
2017 IS 17 44 21 9 4 4 0 64 14 23

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 21 38 21 10 7 3 0 61 18 29
2018 IS 15 55 20 5 5 0 0 70 10 20
2017 IS 26 26 13 21 13 0 0 52 35 23
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 IS 7 93 29
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 24 31 14 14 17 0 0 24 76 29
2018 IS 20 40 25 0 10 5 0 21 79 20
2017 IS 35 31 21 4 9 0 0 35 65 23

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 IS 68 32 22

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 IS 29 71 21
2018 IS 36 64 14

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 19 19 10 10 19 10 14 50 38 21
2018 IS 7 40 13 13 20 0 7 50 36 15
2017 IS 27 19 13 13 20 0 7 50 36 15

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 5 5 10 19 43 10 10 12 76 21
2018 IS 0 20 13 40 27 0 0 20 67 15
2017 IS 0 20 13 13 33 7 13 25 58 15

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 IS 18 14 7 21 29 0 11 36 56 28
2018 IS 30 5 25 20 10 0 10 39 33 20
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