2019 Public Service Employee Survey Results for Canadian Radio-television and Telecommunications Commission by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	45	3	6	1	0	90	7	101
2019	Does not provide services to public	52	39	1	5	2	0	91	7	289
2017	Provides services to public	36	54	6	3	1	0	90	4	95
2017	Does not provide services to public	45	42	4	6	2	0	87	8	256
2014	Provides services to public	37	52	2	7	2	0	88	10	102
2014	Does not provide services to public	38	48	4	8	3	0	86	11	221
2011	Provides services to public	39	46	7	7	2	0	85	8	129
2011	Does not provide services to public	51	42	4	3	0	0	93	3	188
2008	Provides services to public	44	45	4	6	1	0	89	7	150
2008	Does not provide services to public	55	35	3	7	1	1	90	7	184

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	27	5	11	3	0	0	81	14	100
2019	Does not provide services to public	60	25	7	8	0	0	0	85	8	286
2017	Provides services to public	51	21	6	19	3	0	0	72	22	95
2017	Does not provide services to public	58	22	8	9	3	0	0	80	12	256
2014	Provides services to public	43	30	12	8	6	0	0	73	15	102
2014	Does not provide services to public	53	25	10	10	2	0	0	78	11	222
2011	Provides services to public	40	28	11	13	7	1	1	70	20	129
2011	Does not provide services to public	58	24	8	9	2	0	0	81	10	188
2008	Provides services to public	44	23	9	15	9	0	0	67	24	150
2008	Does not provide services to public	46	28	5	15	5	1	1	75	20	184

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	37	7	8	1	84	9	100
2019	Does not provide services to public	49	37	5	8	2	85	10	286
2017	Provides services to public	49	32	3	11	5	82	15	95
2017	Does not provide services to public	46	33	8	8	6	79	13	256
2014	Provides services to public	52	29	8	9	2	81	11	102
2014	Does not provide services to public	43	35	6	11	5	78	16	222
2011	Provides services to public	48	34	9	7	3	81	10	129
2011	Does not provide services to public	43	40	7	7	2	84	9	188

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	45	10	2	1	0	0	87	3	101
2019	Does not provide services to public	45	39	7	5	3	0	0	85	8	289
2018	Provides services to public	34	51	8	5	2	0	0	85	8	88
2018	Does not provide services to public	36	45	10	7	1	0	1	82	9	267
2017	Provides services to public	39	43	9	7	1	0	0	82	8	95
2017	Does not provide services to public	41	36	10	10	3	0	0	76	13	256
2014	Provides services to public	31	43	9	9	7	1	0	74	17	102
2014	Does not provide services to public	30	42	14	6	6	0	2	74	12	222
2011	Provides services to public	26	43	17	4	5	0	4	72	9	129
2011	Does not provide services to public	37	43	8	7	3	0	2	81	10	188
2008	Provides services to public	28	43	18	7	3	0	2	72	10	150
2008	Does not provide services to public	29	44	16	6	3	0	2	75	9	184

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	38	9	5	2	0	84	7	100
2019	Does not provide services to public	52	36	8	4	1	0	88	5	287
2017	Provides services to public	57	30	6	4	2	1	88	6	95
2017	Does not provide services to public	56	31	7	4	2	0	87	6	256
2014	Provides services to public	46	39	7	4	3	1	85	7	102
2014	Does not provide services to public	44	38	11	6	0	0	82	6	222

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	28	12	4	0	0	0	84	4	100
2019	Does not provide services to public	62	26	5	4	1	1	0	89	6	288
2018	Provides services to public	58	25	6	8	4	0	0	82	12	87
2018	Does not provide services to public	64	24	5	4	2	0	1	89	6	266
2017	Provides services to public	48	36	6	5	5	0	0	84	10	95
2017	Does not provide services to public	55	29	7	3	4	0	2	85	7	256
2014	Provides services to public	46	27	8	12	6	0	0	73	18	101
2014	Does not provide services to public	42	33	12	6	6	0	1	76	12	221
2011	Provides services to public	38	37	13	7	4	1	1	76	11	129
2011	Does not provide services to public	45	40	7	5	3	0	1	86	8	187

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	35	6	9	5	0	0	80	14	101
2019	Does not provide services to public	47	39	6	5	3	0	0	86	8	288
2018	Provides services to public	37	43	7	5	8	0	0	80	13	88
2018	Does not provide services to public	44	39	9	6	2	0	0	83	8	265
2017	Provides services to public	33	49	12	4	2	0	0	82	6	93
2017	Does not provide services to public	35	46	10	7	3	0	0	81	10	256
2014	Provides services to public	43	42	10	3	2	0	0	85	5	102
2014	Does not provide services to public	38	38	13	7	4	0	0	76	11	222
2011	Provides services to public	41	36	11	7	5	0	0	78	12	129
2011	Does not provide services to public	42	38	10	8	2	0	0	80	10	187
2008	Provides services to public	49	32	10	5	3	0	1	81	9	150
2008	Does not provide services to public	34	43	11	7	5	1	0	77	12	184

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	43	11	6	8	0	75	14	101
2019	Does not provide services to public	40	36	10	10	4	1	76	14	287
2018	Provides services to public	33	37	10	10	10	0	69	20	88
2018	Does not provide services to public	38	39	11	6	5	0	77	12	264
2017	Provides services to public	35	39	18	4	3	0	74	7	94
2017	Does not provide services to public	36	36	15	7	6	0	72	13	256
2014	Provides services to public	35	33	13	12	7	0	68	19	102
2014	Does not provide services to public	31	36	12	12	8	0	68	20	221
2011	Provides services to public	27	32	20	12	9	0	59	21	128
2011	Does not provide services to public	29	40	14	8	8	0	70	16	187

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	38	9	10	4	77	14	101
2019	Does not provide services to public	35	44	9	9	2	80	11	286
2018	Provides services to public	38	42	8	7	5	80	12	88
2018	Does not provide services to public	36	46	10	6	2	82	8	266
2017	Provides services to public	40	43	7	6	4	83	10	95
2017	Does not provide services to public	35	44	11	7	3	79	11	256

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	41	6	7	3	0	84	10	101
2019	Does not provide services to public	55	37	4	2	2	0	92	4	285
2018	Provides services to public	52	41	5	1	1	0	93	2	88
2018	Does not provide services to public	60	37	2	1	0	0	97	2	266
2017	Provides services to public	51	40	5	1	3	0	91	4	95
2017	Does not provide services to public	50	39	6	2	2	0	90	4	256
2014	Provides services to public	45	43	6	4	1	0	89	5	102
2014	Does not provide services to public	49	34	9	5	2	1	84	7	222
2011	Provides services to public	47	33	13	4	3	0	81	6	129
2011	Does not provide services to public	49	41	5	4	1	0	89	5	188
2008	Provides services to public	55	33	8	3	1	1	89	3	150
2008	Does not provide services to public	49	38	7	4	1	1	88	5	184

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	35	10	11	6	73	17	101
2019	Does not provide services to public	47	31	9	9	5	78	13	287
2018	Provides services to public	36	36	13	8	7	72	15	88
2018	Does not provide services to public	39	39	12	7	3	78	10	264
2017	Provides services to public	34	41	16	7	2	75	9	95
2017	Does not provide services to public	37	40	11	6	6	77	12	256

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	34	6	2	3	89	5	101
2019	Does not provide services to public	59	31	6	3	1	90	4	285
2018	Provides services to public	51	35	8	2	3	86	6	86
2018	Does not provide services to public	52	38	6	3	0	90	3	265
2017	Provides services to public	56	37	5	1	1	93	2	95
2017	Does not provide services to public	50	38	8	4	1	87	5	255
2014	Provides services to public	63	30	6	1	0	93	1	102
2014	Does not provide services to public	56	31	8	4	0	88	4	222
2011	Provides services to public	62	23	11	4	0	85	4	129
2011	Does not provide services to public	54	36	8	3	0	89	3	187

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	42	9	6	4	1	0	81	10	101
2019	Does not provide services to public	46	35	9	7	3	0	0	81	10	287
2018	Provides services to public	41	38	7	9	5	0	0	80	14	87
2018	Does not provide services to public	42	39	8	6	4	0	1	82	10	263
2017	Provides services to public	40	39	14	6	1	0	0	79	7	95
2017	Does not provide services to public	45	38	6	6	5	0	0	83	11	255
2014	Provides services to public	27	46	16	9	2	0	0	73	11	102
2014	Does not provide services to public	35	40	7	9	8	0	0	75	17	221
2011	Provides services to public	31	44	10	6	7	0	2	77	13	128
2011	Does not provide services to public	40	40	9	8	2	1	0	81	10	187

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	33	10	9	4	0	77	13	101
2019	Does not provide services to public	46	33	12	5	4	0	79	9	288
2018	Provides services to public	43	34	7	9	8	0	76	16	87
2018	Does not provide services to public	42	36	11	7	2	1	79	9	261
2017	Provides services to public	42	36	12	6	4	0	78	10	95
2017	Does not provide services to public	45	34	10	7	4	0	79	11	253
2014	Provides services to public	41	35	7	13	4	0	76	17	102
2014	Does not provide services to public	41	32	11	10	6	0	73	16	222

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	41	14	6	1	0	0	79	7	100
2019	Does not provide services to public	47	39	8	2	1	0	1	88	4	286
2018	Provides services to public	38	37	14	5	5	0	0	75	11	88
2018	Does not provide services to public	41	37	15	5	1	0	0	78	7	266
2017	Provides services to public	38	46	8	4	3	0	1	85	7	95
2017	Does not provide services to public	39	41	11	4	4	0	0	80	9	254
2014	Provides services to public	36	39	12	6	5	1	0	76	12	102
2014	Does not provide services to public	38	40	10	8	3	0	0	78	11	222
2011	Provides services to public	37	41	11	6	4	1	1	79	10	128
2011	Does not provide services to public	41	45	7	4	1	0	1	88	5	188

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	38	9	5	3	0	83	8	101
2019	Does not provide services to public	57	30	7	5	1	0	87	6	289
2018	Provides services to public	43	39	9	5	4	0	82	10	87
2018	Does not provide services to public	47	39	9	5	1	0	86	5	265
2017	Provides services to public	41	48	6	2	3	0	89	5	95
2017	Does not provide services to public	44	39	8	5	3	0	84	8	254
2014	Provides services to public	49	38	10	3	0	0	87	3	102
2014	Does not provide services to public	43	37	12	4	5	0	79	9	221
2011	Provides services to public	45	35	10	7	3	0	80	10	129
2011	Does not provide services to public	46	39	9	4	2	0	85	6	187
2008	Provides services to public	52	35	8	3	2	0	87	5	150
2008	Does not provide services to public	41	42	9	5	2	1	84	8	184

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	35	11	3	1	0	0	84	4	98
2019	Does not provide services to public	49	36	10	4	1	0	0	85	5	287
2018	Provides services to public	41	34	16	6	2	0	0	75	8	88
2018	Does not provide services to public	48	38	10	3	1	0	0	86	4	267
2017	Provides services to public	39	37	16	3	3	0	2	78	6	95
2017	Does not provide services to public	51	36	8	3	1	0	1	88	5	256
2014	Provides services to public	46	27	15	9	3	0	0	73	12	101
2014	Does not provide services to public	27	44	17	10	2	0	0	71	12	222
2011	Provides services to public	33	33	19	9	7	0	0	66	15	129
2011	Does not provide services to public	32	41	19	5	3	0	0	73	8	188
2008	Provides services to public	28	33	21	14	3	0	1	62	17	150
2008	Does not provide services to public	23	43	19	7	7	1	1	67	14	182

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	20	33	24	10	2	1	35	31	101
2019	Does not provide services to public	3	13	38	33	13	0	1	46	16	288
2018	Provides services to public	7	20	29	21	22	0	1	43	27	88
2018	Does not provide services to public	3	15	37	32	12	0	1	44	18	264
2017	Provides services to public	10	20	34	21	9	1	6	32	32	95
2017	Does not provide services to public	5	17	38	23	15	0	1	38	22	253
2014	Provides services to public	10	28	32	14	15	0	1	29	38	102
2014	Does not provide services to public	7	23	45	19	5	1	1	24	30	221
2011	Provides services to public	11	28	27	19	11	0	4	31	41	129
2011	Does not provide services to public	7	22	39	22	9	0	2	31	29	188
2008	Provides services to public	14	29	33	15	7	1	2	22	44	150
2008	Does not provide services to public	9	26	35	22	7	0	2	29	36	184

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	3	13	24	36	21	2	2	59	17	101
2019	Does not provide services to public	1	4	24	41	26	2	1	70	6	286
2018	Provides services to public	4	16	25	31	24	0	0	55	20	88
2018	Does not provide services to public	4	5	28	39	21	1	2	61	9	265
2017	Provides services to public	3	17	46	21	10	0	4	31	21	95
2017	Does not provide services to public	5	11	29	29	20	2	4	52	17	253
2014	Provides services to public	11	9	23	29	23	3	2	55	21	102
2014	Does not provide services to public	2	7	22	38	23	3	4	66	10	222
2011	Provides services to public	7	11	26	25	17	4	10	49	21	129
2011	Does not provide services to public	4	8	19	41	21	1	6	66	13	188
2008	Provides services to public	5	21	29	28	11	1	5	41	28	149
2008	Does not provide services to public	4	11	30	30	18	3	3	52	16	184

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	15	33	33	10	2	1	44	22	101
2019	Does not provide services to public	6	17	30	26	18	1	1	45	24	285
2018	Provides services to public	8	15	39	19	16	1	1	36	23	88
2018	Does not provide services to public	9	14	32	28	15	1	1	44	23	264
2017	Provides services to public	10	15	34	25	10	3	4	38	26	95
2017	Does not provide services to public	10	15	32	23	17	1	3	41	26	254
2014	Provides services to public	12	15	37	21	9	2	5	32	29	102
2014	Does not provide services to public	11	26	31	19	11	1	2	30	37	222
2011	Provides services to public	10	18	28	24	12	2	5	39	31	129
2011	Does not provide services to public	6	21	25	31	12	1	4	45	29	188
2008	Provides services to public	11	23	31	19	9	2	5	30	36	148
2008	Does not provide services to public	8	26	37	17	8	1	3	26	35	183

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	3	10	39	26	19	2	0	46	13	99
2019	Does not provide services to public	1	9	32	34	21	0	1	56	11	287
2018	Provides services to public	2	12	37	32	16	0	1	48	14	88
2018	Does not provide services to public	2	10	36	35	16	0	1	52	12	264
2017	Provides services to public	7	10	30	28	19	1	4	50	18	94
2017	Does not provide services to public	4	9	34	32	18	0	3	52	13	251
2014	Provides services to public	8	18	28	25	18	1	3	44	27	101
2014	Does not provide services to public	8	19	41	23	6	1	2	30	28	221
2011	Provides services to public	9	22	28	24	13	1	3	38	33	129
2011	Does not provide services to public	6	20	36	24	11	0	3	36	27	188
2008	Provides services to public	9	21	37	21	9	1	2	30	31	150
2008	Does not provide services to public	7	19	38	23	11	2	1	35	26	183

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	18	25	18	22	1	4	42	31	101
2019	Does not provide services to public	4	14	30	27	22	2	2	50	19	287
2018	Provides services to public	6	22	33	15	24	0	0	39	28	88
2018	Does not provide services to public	5	16	33	26	16	2	2	44	22	264
2017	Provides services to public	16	20	23	19	14	2	5	36	39	95
2017	Does not provide services to public	7	15	27	24	22	1	5	49	22	253
2014	Provides services to public	21	27	24	9	15	1	3	25	50	101
2014	Does not provide services to public	11	25	34	18	8	3	2	27	38	222
2011	Provides services to public	23	20	25	15	11	0	6	27	45	129
2011	Does not provide services to public	9	20	28	22	15	1	5	39	31	188
2008	Provides services to public	21	23	26	17	9	1	3	27	46	149
2008	Does not provide services to public	11	21	25	22	16	1	4	40	34	184

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	19	26	23	20	2	3	45	27	100
2019	Does not provide services to public	4	10	22	30	26	3	5	61	15	286
2018	Provides services to public	7	22	33	20	15	2	2	36	30	88
2018	Does not provide services to public	6	11	31	25	23	1	2	50	18	263
2017	Provides services to public	11	27	25	20	13	1	3	34	40	95
2017	Does not provide services to public	9	12	25	28	20	2	4	51	22	253
2014	Provides services to public	8	14	21	29	16	7	5	51	25	102
2014	Does not provide services to public	2	9	26	34	21	5	3	60	12	222
2011	Provides services to public	2	22	26	22	16	5	7	44	27	129
2011	Does not provide services to public	2	12	23	31	25	1	6	60	15	188
2008	Provides services to public	7	19	29	23	9	3	11	37	29	149
2008	Does not provide services to public	9	9	24	30	17	7	4	53	20	184

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	5	14	31	28	17	2	4	47	20	101
2019	Does not provide services to public	4	13	29	32	18	2	2	52	18	288
2018	Provides services to public	5	16	36	21	18	3	0	40	22	88
2018	Does not provide services to public	4	10	39	30	15	1	1	45	15	264
2017	Provides services to public	9	17	35	21	10	2	5	34	28	95
2017	Does not provide services to public	8	12	34	24	18	3	2	44	21	255
2014	Provides services to public	14	8	33	30	9	2	4	42	24	102
2014	Does not provide services to public	7	19	41	18	10	3	2	30	27	222

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	3	11	29	30	22	1	4	55	15	100
2019	Does not provide services to public	2	10	25	36	24	0	1	62	13	288

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	29	7	7	4	0	0	82	11	100
2019	Does not provide services to public	60	24	4	9	1	0	1	85	10	289
2017	Provides services to public	61	27	5	5	2	0	0	88	7	95
2017	Does not provide services to public	63	21	6	7	3	0	1	84	10	255
2014	Provides services to public	57	24	4	8	4	0	4	84	12	102
2014	Does not provide services to public	62	29	3	4	2	0	0	91	6	222
2011	Provides services to public	57	27	5	7	3	0	1	85	10	129
2011	Does not provide services to public	60	28	3	7	2	0	1	89	8	188
2008	Provides services to public	61	23	3	7	4	1	1	86	11	150
2008	Does not provide services to public	57	25	4	8	4	1	2	84	12	184

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	29	24	10	6	3	1	58	17	101
2019	Does not provide services to public	29	29	20	8	2	7	6	66	12	286
2018	Provides services to public	23	39	14	10	11	2	1	63	22	88
2018	Does not provide services to public	28	34	14	10	3	8	3	70	14	266
2017	Provides services to public	20	38	16	11	5	8	1	64	18	95
2017	Does not provide services to public	35	31	12	7	5	6	4	73	14	255
2014	Provides services to public	26	34	11	5	8	6	9	71	16	102
2014	Does not provide services to public	26	29	18	8	8	7	4	62	18	222

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	28	11	9	5	1	75	14	101
2019	Does not provide services to public	53	28	8	7	4	0	81	11	287
2018	Provides services to public	49	29	7	10	6	0	77	16	87
2018	Does not provide services to public	48	30	9	9	3	1	79	12	265
2017	Provides services to public	43	36	7	7	3	3	82	11	95
2017	Does not provide services to public	53	25	7	7	6	2	80	13	255
2014	Provides services to public	45	33	4	7	9	1	79	17	102
2014	Does not provide services to public	44	26	10	12	8	0	70	20	221

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	33	11	5	1	0	83	6	101
2019	Does not provide services to public	55	35	6	3	1	0	90	5	288
2018	Provides services to public	42	37	11	8	2	0	79	10	88
2018	Does not provide services to public	54	34	7	5	0	0	88	6	266
2017	Provides services to public	42	37	7	10	2	2	81	12	95
2017	Does not provide services to public	56	31	7	3	2	0	87	6	256
2014	Provides services to public	42	40	5	6	7	0	82	13	102
2014	Does not provide services to public	44	37	7	8	3	0	82	11	222

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	37	10	7	2	0	81	9	101
2019	Does not provide services to public	53	35	7	4	1	0	88	5	289
2018	Provides services to public	33	49	6	6	5	1	83	10	88
2018	Does not provide services to public	48	38	8	4	1	0	87	5	265

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	28	12	4	1	0	2	83	5	101
2019	Does not provide services to public	58	24	9	3	1	1	2	86	4	289

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	28	13	6	5	0	1	76	11	101
2019	Does not provide services to public	50	30	10	6	3	2	0	80	10	289
2018	Provides services to public	44	29	14	5	3	0	4	76	9	88
2018	Does not provide services to public	43	40	7	8	2	0	0	83	11	264
2017	Provides services to public	49	31	9	6	2	1	2	82	8	95
2017	Does not provide services to public	40	37	12	6	4	1	0	78	10	256
2014	Provides services to public	41	32	10	8	6	0	2	75	15	102
2014	Does not provide services to public	42	31	13	8	4	1	1	75	12	222
2011	Provides services to public	36	35	13	7	9	0	0	70	16	129
2011	Does not provide services to public	41	37	10	5	5	2	2	80	9	188
2008	Provides services to public	40	38	9	6	7	0	0	78	13	149
2008	Does not provide services to public	32	43	10	9	3	1	2	77	12	183

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	31	9	9	4	0	0	78	13	101
2019	Does not provide services to public	60	24	9	3	2	1	1	86	5	288
2018	Provides services to public	49	20	17	3	4	2	5	74	8	88
2018	Does not provide services to public	54	30	8	4	3	1	0	85	7	264
2017	Provides services to public	50	31	8	6	0	1	4	85	6	94
2017	Does not provide services to public	54	27	11	3	2	3	1	84	5	255
2014	Provides services to public	49	22	12	4	8	3	2	75	12	102
2014	Does not provide services to public	49	27	13	5	4	1	0	77	9	222
2011	Provides services to public	40	31	16	6	6	1	1	72	12	129
2011	Does not provide services to public	51	30	9	2	5	3	0	84	7	188
2008	Provides services to public	43	28	15	5	4	4	1	75	10	149
2008	Does not provide services to public	39	34	14	4	2	5	2	79	6	184

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	29	10	7	4	0	0	79	11	100
2019	Does not provide services to public	55	29	7	6	1	1	0	85	8	287
2018	Provides services to public	47	27	11	7	3	0	5	78	11	86
2018	Does not provide services to public	48	34	8	6	3	0	0	83	9	262
2017	Provides services to public	47	39	4	4	3	0	2	89	7	95
2017	Does not provide services to public	50	31	8	6	4	1	0	82	10	255
2014	Provides services to public	47	23	10	10	6	1	2	73	17	102
2014	Does not provide services to public	42	35	11	8	5	0	0	77	12	222
2011	Provides services to public	40	35	13	4	7	0	1	75	11	129
2011	Does not provide services to public	43	37	6	7	5	1	1	82	12	188
2008	Provides services to public	38	36	13	7	5	1	0	74	13	149
2008	Does not provide services to public	41	36	10	8	3	1	2	79	11	184

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	81	14	4	0	1	0	0	95	1	101
2019	Does not provide services to public	85	10	1	4	0	0	0	94	4	288
2017	Provides services to public	78	11	5	1	1	0	3	93	2	95
2017	Does not provide services to public	79	11	3	3	2	0	1	92	5	253
2014	Provides services to public	70	16	3	4	1	0	6	91	6	102
2014	Does not provide services to public	75	15	4	3	1	0	1	92	5	222
2011	Provides services to public	71	18	5	3	1	0	1	90	5	129
2011	Does not provide services to public	73	17	4	4	1	1	1	91	5	188
2008	Provides services to public	85	7	1	4	2	0	1	93	6	150
2008	Does not provide services to public	77	13	2	3	3	0	2	91	7	184

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	25	5	6	1	1	0	88	7	101
2019	Does not provide services to public	65	20	6	4	2	1	1	88	6	289
2017	Provides services to public	54	22	11	5	3	2	2	80	9	95
2017	Does not provide services to public	57	20	8	3	3	4	5	84	7	256
2014	Provides services to public	42	24	8	3	8	7	9	78	12	102
2014	Does not provide services to public	47	27	6	7	5	4	4	80	13	222
2011	Provides services to public	49	20	9	4	8	3	6	77	14	129
2011	Does not provide services to public	43	28	7	9	3	5	4	79	13	187

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	16	12	4	2	0	0	82	6	101
2019	Does not provide services to public	68	20	6	3	2	1	0	88	5	289
2018	Provides services to public	57	19	14	2	3	0	5	79	6	88
2018	Does not provide services to public	60	27	7	4	2	0	0	87	6	263
2017	Provides services to public	59	24	6	5	3	1	2	86	8	95
2017	Does not provide services to public	61	22	7	2	5	3	0	86	7	256

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	23	12	5	7	0	0	76	12	101
2019	Does not provide services to public	62	22	9	6	1	0	0	84	7	288
2018	Provides services to public	49	24	11	6	5	0	6	77	12	88
2018	Does not provide services to public	55	29	8	6	3	0	0	83	9	265
2017	Provides services to public	54	27	5	7	3	1	2	85	10	95
2017	Does not provide services to public	54	28	9	4	5	0	0	82	9	256
2014	Provides services to public	47	27	8	5	10	1	2	76	16	102
2014	Does not provide services to public	49	29	8	7	6	0	0	79	13	222

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	42	24	19	0	0	0	57	19	33
2019	Does not provide services to public	25	46	14	9	0	3	2	76	10	101

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	35	14	10	4	4	0	71	14	101
2019	Does not provide services to public	33	42	9	9	3	5	1	78	13	288
2018	Provides services to public	30	39	12	13	3	3	0	71	17	88
2018	Does not provide services to public	39	38	13	6	2	2	0	79	8	266
2017	Provides services to public	20	42	19	10	4	3	1	65	15	94
2017	Does not provide services to public	32	33	15	9	6	5	0	69	15	256
2014	Provides services to public	22	51	9	5	9	4	0	76	14	102
2014	Does not provide services to public	23	42	15	7	8	5	0	69	15	221
2011	Provides services to public	17	32	21	10	9	9	1	55	21	129
2011	Does not provide services to public	26	38	17	12	3	4	0	66	15	188

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	41	15	5	4	2	0	76	9	101
2019	Does not provide services to public	38	37	10	10	4	1	0	76	14	286
2018	Provides services to public	26	43	12	10	7	2	0	71	17	87
2018	Does not provide services to public	40	35	12	8	2	1	0	77	11	266
2017	Provides services to public	16	47	21	11	3	1	1	64	15	95
2017	Does not provide services to public	34	33	15	10	6	2	0	69	17	256
2014	Provides services to public	27	45	10	7	10	0	0	73	18	102
2014	Does not provide services to public	26	39	18	9	7	0	0	65	17	222
2011	Provides services to public	23	37	15	10	12	4	0	62	22	129
2011	Does not provide services to public	26	43	20	6	4	1	1	70	10	187
2008	Provides services to public	25	43	13	9	9	1	0	69	18	150
2008	Does not provide services to public	28	43	15	8	5	2	0	72	13	184

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	33	16	9	3	8	0	70	13	101
2019	Does not provide services to public	30	40	16	8	3	3	0	72	11	288
2018	Provides services to public	25	43	19	6	4	4	0	70	10	88
2018	Does not provide services to public	33	37	18	8	2	3	0	72	10	264
2017	Provides services to public	16	44	22	10	3	4	1	63	14	95
2017	Does not provide services to public	28	33	15	12	3	8	0	67	17	256
2014	Provides services to public	20	41	18	8	8	4	0	64	17	102
2014	Does not provide services to public	18	39	22	10	4	5	0	61	16	221
2011	Provides services to public	16	52	19	8	3	1	0	69	11	129
2011	Does not provide services to public	21	43	23	8	2	4	0	66	10	188
2008	Provides services to public	20	44	17	11	3	5	0	67	15	150
2008	Does not provide services to public	18	41	21	11	3	5	0	63	15	184

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	36	20	6	10	1	0	63	17	99
2019	Does not provide services to public	24	39	16	12	6	2	0	65	18	287
2018	Provides services to public	27	29	21	14	6	3	0	57	22	88
2018	Does not provide services to public	24	45	16	9	5	1	0	70	14	266
2017	Provides services to public	17	34	18	16	8	6	1	55	26	95
2017	Does not provide services to public	24	37	17	11	7	4	0	63	19	256
2014	Provides services to public	21	38	21	7	11	2	0	61	18	102
2014	Does not provide services to public	16	38	18	18	8	1	0	55	27	222
2011	Provides services to public	25	46	14	10	3	1	1	72	13	129
2011	Does not provide services to public	22	47	10	15	4	2	0	70	19	188
2008	Provides services to public	23	49	12	11	3	1	0	73	14	149
2008	Does not provide services to public	21	49	15	10	4	1	0	71	14	183

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	32	11	4	1	0	0	84	5	101
2019	Does not provide services to public	45	34	12	4	1	2	1	82	5	287

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	45	14	4	3	1	0	79	7	101
2019	Does not provide services to public	39	43	11	5	1	1	0	83	6	287
2018	Provides services to public	30	45	14	7	1	2	0	77	8	88
2018	Does not provide services to public	36	45	10	8	0	0	0	81	9	265
2017	Provides services to public	34	40	13	6	4	1	2	76	11	95
2017	Does not provide services to public	38	46	8	5	1	2	0	85	6	256
2014	Provides services to public	46	46	8	0	0	0	0	92	0	102
2014	Does not provide services to public	42	47	7	2	2	0	0	89	4	222
2011	Provides services to public	33	43	16	6	1	1	0	77	7	128
2011	Does not provide services to public	32	48	10	5	3	2	0	82	8	188

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	39	23	10	2	3	0	64	12	100
2019	Does not provide services to public	20	45	20	8	4	3	0	67	13	288

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	34	19	8	6	2	0	66	15	100
2019	Does not provide services to public	35	31	13	13	4	3	1	68	18	288
2018	Provides services to public	25	41	15	16	2	2	0	67	18	88
2018	Does not provide services to public	33	37	14	9	3	3	1	73	13	266
2017	Provides services to public	34	39	10	10	6	1	0	74	16	95
2017	Does not provide services to public	33	36	13	9	4	4	1	73	14	256
2014	Provides services to public	34	32	9	9	12	4	0	69	21	102
2014	Does not provide services to public	40	36	10	6	5	3	0	79	11	222
2011	Provides services to public	33	32	14	5	8	6	2	71	14	128
2011	Does not provide services to public	34	33	11	10	5	5	2	72	17	188
2008	Provides services to public	36	30	15	8	5	4	2	70	14	150
2008	Does not provide services to public	30	37	9	8	9	5	2	73	18	184

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	33	17	9	1	2	72	10	100
2019	Does not provide services to public	34	36	19	7	2	2	72	9	286
2018	Provides services to public	25	40	21	9	3	2	66	13	86
2018	Does not provide services to public	29	48	15	6	1	1	77	8	265

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	21	21	16	12	6	3	46	31	100
2019	Does not provide services to public	20	18	24	12	9	13	3	46	26	287
2018	Provides services to public	15	21	24	17	14	5	4	39	34	88
2018	Does not provide services to public	16	20	18	15	8	17	6	47	30	266
2017	Provides services to public	11	22	21	19	15	10	2	37	39	95
2017	Does not provide services to public	17	24	16	11	12	17	4	51	29	256
2014	Provides services to public	15	14	16	14	20	17	4	37	43	102
2014	Does not provide services to public	12	17	22	16	13	16	4	36	36	222
2011	Provides services to public	9	14	15	17	17	18	9	32	48	129
2011	Does not provide services to public	13	18	18	11	15	20	5	41	35	188

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	37	13	6	7	1	0	74	13	101
2019	Does not provide services to public	29	40	13	10	5	1	0	70	16	288
2018	Provides services to public	29	39	13	11	8	0	0	68	19	87
2018	Does not provide services to public	27	40	19	7	5	2	0	69	12	266
2017	Provides services to public	29	42	12	4	9	3	0	73	14	94
2017	Does not provide services to public	33	41	10	8	6	3	0	76	14	255
2014	Provides services to public	32	39	15	7	6	2	0	72	13	102
2014	Does not provide services to public	30	38	14	10	7	1	1	69	17	221
2011	Provides services to public	35	31	15	8	8	1	2	69	16	129
2011	Does not provide services to public	31	42	12	8	4	2	1	75	12	188
2008	Provides services to public	23	43	15	12	5	1	1	67	18	150
2008	Does not provide services to public	22	43	14	9	8	3	1	68	17	184

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	21	16	14	19	1	0	51	33	101
2019	Does not provide services to public	23	34	11	14	11	2	4	61	27	288
2018	Provides services to public	22	31	14	14	14	1	4	56	29	87
2018	Does not provide services to public	23	34	12	11	14	2	3	61	26	266
2017	Provides services to public	17	38	14	12	15	4	0	58	28	95
2017	Does not provide services to public	24	31	14	11	17	1	3	57	29	255
2014	Provides services to public	20	27	14	20	13	2	4	50	35	102
2014	Does not provide services to public	17	32	15	16	16	1	3	51	33	222
2011	Provides services to public	22	21	12	22	18	2	4	45	42	129
2011	Does not provide services to public	20	30	13	21	13	0	3	52	35	188
2008	Provides services to public	17	29	15	16	16	1	5	49	35	147
2008	Does not provide services to public	16	37	12	12	15	4	4	57	30	185

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	17	14	2	2	0	1	82	4	101
2019	Does not provide services to public	55	24	9	4	3	1	3	83	7	288

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	72	8	8	0	4	0	8	87	5	101
2019	Does not provide services to public	68	11	5	4	3	0	9	87	7	288

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	17	13	2	2	4	1	82	4	101
2019	Does not provide services to public	61	20	8	4	2	1	4	85	6	286

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	22	11	5	3	4	3	80	9	101
2019	Does not provide services to public	56	22	8	5	2	2	4	83	8	287

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	19	6	3	5	2	7	84	9	98
2019	Does not provide services to public	62	14	9	4	2	1	8	83	7	287

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	71	12	5	5	1	1	5	89	6	101
2019	Does not provide services to public	74	11	5	2	1	1	5	91	3	287

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	72	8	5	4	5	3	3	85	10	99
2019	Does not provide services to public	76	7	5	4	2	3	4	88	7	284

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	81	5	1	3	2	0	9	93	6	101
2019	Does not provide services to public	79	5	2	0	0	1	12	97	0	287

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	45	14	7	2	3	1	76	10	101
2019	Does not provide services to public	33	48	11	5	2	1	1	82	7	287
2018	Provides services to public	26	38	22	8	5	0	1	65	13	88
2018	Does not provide services to public	36	37	16	5	4	1	1	74	10	265
2017	Provides services to public	25	45	20	3	4	3	0	72	7	95
2017	Does not provide services to public	31	41	13	8	4	3	0	74	12	256

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	39	16	3	3	2	1	77	6	100
2019	Does not provide services to public	38	41	10	5	2	3	0	82	7	283
2018	Provides services to public	38	45	9	5	3	0	0	83	8	88
2018	Does not provide services to public	45	37	8	6	2	1	0	84	8	265
2017	Provides services to public	42	36	10	7	2	2	0	80	9	95
2017	Does not provide services to public	41	42	9	5	1	1	0	85	6	256
2014	Provides services to public	36	39	14	2	6	3	0	77	8	102
2014	Does not provide services to public	45	39	7	4	4	2	0	85	8	222
2011	Provides services to public	34	38	16	4	4	4	1	75	8	129
2011	Does not provide services to public	39	38	11	6	4	2	0	78	10	186

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	38	14	5	3	1	1	78	8	101
2019	Does not provide services to public	38	41	10	5	2	4	1	83	7	286
2018	Provides services to public	41	43	11	2	2	1	0	84	4	88
2018	Does not provide services to public	41	34	13	6	1	3	0	78	8	267
2017	Provides services to public	38	35	15	2	5	6	0	77	7	95
2017	Does not provide services to public	38	41	9	4	3	5	0	83	8	256
2014	Provides services to public	46	38	8	0	5	4	0	87	5	102
2014	Does not provide services to public	48	38	4	5	2	3	0	89	7	222

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	34	9	3	3	0	0	85	6	100
2019	Does not provide services to public	62	28	6	3	0	0	1	91	3	285
2018	Provides services to public	49	40	4	3	3	0	0	89	7	88
2018	Does not provide services to public	58	34	5	2	0	0	0	92	2	265
2017	Provides services to public	53	32	6	6	0	2	0	88	6	95
2017	Does not provide services to public	53	35	5	4	3	0	0	88	7	256
2014	Provides services to public	42	45	3	4	7	0	0	86	11	101
2014	Does not provide services to public	51	36	4	5	4	0	0	87	9	222
2011	Provides services to public	40	39	9	6	5	0	1	80	11	129
2011	Does not provide services to public	51	36	6	5	2	0	0	87	7	187
2008	Provides services to public	42	40	11	3	3	1	0	82	7	149
2008	Does not provide services to public	51	31	10	4	3	0	0	82	8	182

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	30	10	2	5	1	0	83	7	100
2019	Does not provide services to public	63	25	6	2	2	0	1	89	5	286
2018	Provides services to public	51	30	11	2	5	1	0	82	7	87
2018	Does not provide services to public	61	24	10	3	1	0	0	85	4	266
2017	Provides services to public	44	39	7	6	1	2	0	85	7	95
2017	Does not provide services to public	51	30	11	6	2	0	0	81	8	255
2014	Provides services to public	47	34	8	5	6	1	0	82	10	102
2014	Does not provide services to public	45	36	7	7	5	0	0	81	12	222
2011	Provides services to public	46	28	16	4	6	0	0	74	10	129
2011	Does not provide services to public	52	30	10	6	2	0	0	82	8	187

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	34	8	5	4	0	0	83	9	101
2019	Does not provide services to public	56	31	5	6	1	0	1	88	7	285
2018	Provides services to public	48	36	7	8	2	0	0	83	10	87
2018	Does not provide services to public	55	30	11	4	1	0	0	85	4	265
2017	Provides services to public	41	43	9	5	1	0	0	84	6	95
2017	Does not provide services to public	48	31	12	6	3	0	0	79	9	256
2014	Provides services to public	41	40	7	5	7	0	0	81	12	102
2014	Does not provide services to public	42	36	12	5	5	0	0	77	10	222
2011	Provides services to public	41	37	10	5	6	0	0	78	12	128
2011	Does not provide services to public	47	33	11	7	2	0	0	80	9	187
2008	Provides services to public	41	37	13	5	3	1	1	80	7	150
2008	Does not provide services to public	40	43	8	6	3	0	0	84	9	184

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	28	7	8	5	4	0	79	14	101
2019	Does not provide services to public	47	32	9	6	3	1	1	81	9	288
2018	Provides services to public	49	27	13	4	3	4	0	79	8	88
2018	Does not provide services to public	48	26	11	9	3	2	1	77	12	266
2017	Provides services to public	39	31	14	10	3	4	0	72	13	94
2017	Does not provide services to public	42	22	17	9	5	5	0	68	14	256
2014	Provides services to public	47	30	11	3	5	5	0	81	8	102
2014	Does not provide services to public	39	25	16	10	7	1	1	66	18	222
2011	Provides services to public	44	23	10	7	8	6	1	72	17	128
2011	Does not provide services to public	44	24	14	8	5	4	0	71	14	187
2008	Provides services to public	45	24	11	7	7	3	3	74	14	150
2008	Does not provide services to public	36	32	13	10	7	3	0	70	17	184

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	27	38	35	101
2019	Does not provide services to public	23	42	34	289
2018	Provides services to public	31	38	31	87
2018	Does not provide services to public	24	42	33	267
2017	Provides services to public	35	29	36	95
2017	Does not provide services to public	30	39	32	256
2014	Provides services to public	19	50	31	102
2014	Does not provide services to public	27	40	33	222
2011	Provides services to public	32	30	38	129
2011	Does not provide services to public	24	47	29	188

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	10	49	25	0	4	11	27
2019	Does not provide services to public	14	33	44	2	1	6	67
2018	Provides services to public	17	43	29	0	8	4	27
2018	Does not provide services to public	12	33	38	0	7	10	66
2017	Provides services to public	15	24	47	8	4	3	34
2017	Does not provide services to public	11	20	46	5	9	8	75
2014	Provides services to public	36	29	25	5	9999	5	19
2014	Does not provide services to public	16	24	45	6	9999	8	60
2011	Provides services to public	31	12	40	5	9999	12	41
2011	Does not provide services to public	21	21	44	10	9999	4	46

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	43	15	8	3	0	3	73	11	100
2019	Does not provide services to public	30	44	10	9	2	0	4	78	11	289

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	27	14	2	1	4	3	82	3	101
2019	Does not provide services to public	56	25	8	1	1	6	4	89	2	288

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	13	87	101
2019	Does not provide services to public	11	89	289
2018	Provides services to public	14	86	88
2018	Does not provide services to public	11	89	264

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	61	39	13
2019	Does not provide services to public	69	31	32
2018	Provides services to public	55	45	12
2018	Does not provide services to public	33	67	29

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	56	44	13
2019	Does not provide services to public	50	50	32
2018	Provides services to public	48	52	12
2018	Does not provide services to public	79	21	29

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	13
2019	Does not provide services to public	100	32
2018	Provides services to public	100	12
2018	Does not provide services to public	100	29

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	13
2019	Does not provide services to public	0	100	32

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	38	62	13
2019	Does not provide services to public	22	78	32
2018	Provides services to public	50	50	12
2018	Does not provide services to public	32	68	29

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	53	47	13
2019	Does not provide services to public	47	53	32
2018	Provides services to public	50	50	12
2018	Does not provide services to public	63	37	29

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	61	39	13
2019	Does not provide services to public	37	63	32

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	38	62	13
2019	Does not provide services to public	25	75	32
2018	Provides services to public	49	51	12
2018	Does not provide services to public	19	81	29

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	55	45	13
2019	Does not provide services to public	31	69	32
2018	Provides services to public	61	39	12
2018	Does not provide services to public	26	74	29

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	13
2019	Does not provide services to public	100	32
2018	Provides services to public	100	12
2018	Does not provide services to public	100	29

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	13
2019	Does not provide services to public	19	81	32

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	61	39	13
2019	Does not provide services to public	34	66	32
2018	Provides services to public	48	52	12
2018	Does not provide services to public	43	57	29

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	62	38	13
2019	Does not provide services to public	79	21	32
2018	Provides services to public	61	39	12
2018	Does not provide services to public	35	65	29

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	13
2019	Does not provide services to public	100	32
2018	Provides services to public	100	12
2018	Does not provide services to public	100	29

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	38	62	13
2019	Does not provide services to public	18	82	32

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	39	61	13
2019	Does not provide services to public	50	50	32

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	61	39	13
2019	Does not provide services to public	50	50	32
2018	Provides services to public	48	52	12
2018	Does not provide services to public	59	41	29

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	13
2019	Does not provide services to public	0	100	32

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	101
2019	Does not provide services to public	14	86	289

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	20	23	8	5	26	4	49	18	101
2019	Does not provide services to public	16	15	17	7	4	34	8	52	18	287
2018	Provides services to public	13	15	23	7	7	29	7	43	21	86
2018	Does not provide services to public	19	16	17	5	2	33	9	59	13	266
2017	Provides services to public	7	31	20	10	3	20	9	53	18	95
2017	Does not provide services to public	15	18	15	3	7	32	10	56	17	256
2014	Provides services to public	15	14	13	6	8	36	9	52	24	102
2014	Does not provide services to public	12	14	20	4	6	37	7	46	19	222

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	26	22	7	4	9	0	64	12	101
2019	Does not provide services to public	31	32	16	6	2	12	1	72	9	289
2018	Provides services to public	31	35	17	8	4	6	0	69	13	86
2018	Does not provide services to public	29	39	17	4	1	9	0	75	6	266
2017	Provides services to public	20	34	20	5	7	10	3	63	14	95
2017	Does not provide services to public	28	34	14	7	5	10	1	70	14	255
2014	Provides services to public	21	27	19	5	8	19	1	60	16	102
2014	Does not provide services to public	22	31	18	3	6	20	1	67	11	221
2011	Provides services to public	21	33	19	5	6	16	0	64	14	129
2011	Does not provide services to public	33	34	17	4	2	10	0	75	6	188

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	101
2019	Does not provide services to public	7	93	289
2018	Provides services to public	10	90	87
2018	Does not provide services to public	6	94	265

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	101
2019	Does not provide services to public	8	92	289

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	15	22	6	3	29	11	49	15	99
2019	Does not provide services to public	17	12	16	5	1	41	8	56	13	288
2018	Provides services to public	16	19	20	4	3	29	8	56	12	88
2018	Does not provide services to public	19	15	18	3	2	36	7	61	8	264
2017	Provides services to public	13	23	20	3	5	27	9	56	12	95
2017	Does not provide services to public	17	14	13	2	4	44	7	62	11	253
2014	Provides services to public	11	19	11	1	5	43	11	64	12	102
2014	Does not provide services to public	13	14	19	3	2	45	5	54	9	222

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	27	28	4	3	9	2	61	8	101
2019	Does not provide services to public	32	28	17	6	1	13	2	72	8	288
2018	Provides services to public	30	31	19	4	5	10	0	68	10	88
2018	Does not provide services to public	32	33	18	3	1	12	0	74	6	266
2017	Provides services to public	23	32	17	4	5	14	5	68	11	95
2017	Does not provide services to public	32	33	15	3	3	14	0	76	7	254
2014	Provides services to public	23	29	13	2	6	25	2	71	10	102
2014	Does not provide services to public	26	28	17	4	1	23	1	71	7	220
2011	Provides services to public	28	33	12	4	4	19	0	75	10	129
2011	Does not provide services to public	42	35	10	2	1	8	1	85	4	188

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	35	17	8	10	3	64	18	101
2019	Does not provide services to public	33	28	20	10	8	0	61	18	288
2018	Provides services to public	22	22	21	15	16	4	46	32	88
2018	Does not provide services to public	28	26	23	8	15	0	54	23	266
2017	Provides services to public	17	22	18	20	21	2	40	42	95
2017	Does not provide services to public	22	22	22	14	19	1	44	33	256

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	27	30	12	7	1	0	51	19	101
2019	Does not provide services to public	26	35	23	10	3	0	1	63	14	287
2018	Provides services to public	21	27	31	15	5	0	1	48	20	88
2018	Does not provide services to public	18	36	30	11	5	0	0	54	16	266
2017	Provides services to public	12	24	34	22	6	0	2	36	29	94
2017	Does not provide services to public	20	32	30	11	6	0	2	53	17	254

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	25	25	12	2	3	60	14	99
2019	Does not provide services to public	36	31	20	6	4	2	69	10	287
2018	Provides services to public	22	34	29	10	4	1	57	14	88
2018	Does not provide services to public	25	38	26	8	2	1	64	10	264
2017	Provides services to public	13	37	32	9	6	3	52	16	95
2017	Does not provide services to public	24	37	20	9	9	2	62	18	255

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	18	24	20	13	2	0	42	34	101
2019	Does not provide services to public	28	33	20	11	6	0	1	62	18	288
2018	Provides services to public	17	27	23	15	16	1	1	45	31	88
2018	Does not provide services to public	20	29	29	16	6	0	0	48	23	265
2017	Provides services to public	14	19	28	18	18	0	3	34	37	95
2017	Does not provide services to public	22	31	22	15	6	0	3	56	22	255

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	20	14	2	0	6	83	2	100
2019	Does not provide services to public	56	29	6	3	2	4	89	5	287
2018	Provides services to public	54	24	14	1	2	4	82	3	88
2018	Does not provide services to public	50	32	11	2	1	4	86	2	265
2017	Provides services to public	42	26	17	4	2	8	75	7	95
2017	Does not provide services to public	46	27	14	2	1	9	81	3	255

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	17	24	7	1	0	68	8	101
2019	Does not provide services to public	43	29	13	8	6	1	72	14	287
2018	Provides services to public	32	30	18	12	6	1	63	19	88
2018	Does not provide services to public	40	32	16	8	4	0	73	12	266
2017	Provides services to public	23	39	24	6	7	1	62	14	95
2017	Does not provide services to public	33	34	18	9	5	1	67	15	252

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	35	15	4	4	0	1	77	8	100
2019	Does not provide services to public	39	35	19	6	1	1	0	75	7	287
2018	Provides services to public	27	43	18	6	3	0	2	71	10	88
2018	Does not provide services to public	36	35	16	7	4	1	1	72	11	266
2017	Provides services to public	26	37	23	8	4	0	2	65	12	95
2017	Does not provide services to public	31	32	23	7	5	1	1	65	12	251

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	37	18	9	2	0	0	71	11	99
2019	Does not provide services to public	34	41	16	5	2	0	1	76	7	286
2018	Provides services to public	27	41	17	5	5	1	2	71	11	88
2018	Does not provide services to public	35	36	20	7	1	0	1	71	8	263
2017	Provides services to public	16	39	25	12	3	1	3	57	16	95
2017	Does not provide services to public	28	37	23	9	3	0	2	66	11	251

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	28	17	7	6	0	70	13	100
2019	Does not provide services to public	40	34	14	8	3	1	74	12	287
2018	Provides services to public	35	36	17	8	2	1	73	10	88
2018	Does not provide services to public	37	34	18	6	4	1	71	10	265
2017	Provides services to public	35	28	18	10	6	3	65	17	95
2017	Does not provide services to public	32	34	19	8	5	2	67	13	252

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	21	12	5	11	0	0	72	16	99
2019	Does not provide services to public	52	25	13	6	4	0	1	77	10	285

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	34	12	9	3	0	0	76	12	99
2019	Does not provide services to public	47	31	13	5	2	0	1	79	7	285
2018	Provides services to public	31	36	27	2	2	1	1	68	4	88
2018	Does not provide services to public	38	34	19	5	2	0	1	73	8	264
2017	Provides services to public	26	42	19	6	4	1	2	70	11	95
2017	Does not provide services to public	34	35	21	6	2	0	2	70	9	252

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	24	4	3	6	0	2	86	9	100
2019	Does not provide services to public	57	23	13	2	3	0	1	82	6	283
2018	Provides services to public	47	22	24	5	0	0	1	70	5	87
2018	Does not provide services to public	58	20	12	4	3	1	3	81	6	265
2017	Provides services to public	60	23	10	4	1	0	2	85	5	95
2017	Does not provide services to public	58	21	9	7	3	0	2	81	9	255

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	76	11	1	0	4	8	94	4	100
2019	Does not provide services to public	77	9	1	1	1	11	96	2	285
2018	Provides services to public	71	16	7	1	1	4	90	3	87
2018	Does not provide services to public	78	11	3	1	1	6	95	2	266

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	11	8	4	5	2	2	82	10	100
2019	Does not provide services to public	72	11	7	3	4	1	2	86	7	289
2018	Provides services to public	64	12	8	2	9	0	4	80	12	87
2018	Does not provide services to public	72	14	7	2	2	0	3	89	3	265
2017	Provides services to public	62	17	3	5	6	2	4	85	12	94
2017	Does not provide services to public	72	13	5	4	2	1	2	88	7	255

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	25	11	5	2	1	1	81	7	100
2019	Does not provide services to public	58	27	8	5	1	0	1	86	6	288
2018	Provides services to public	44	18	25	5	5	0	3	64	10	87
2018	Does not provide services to public	51	29	13	2	3	0	1	81	5	262
2017	Provides services to public	46	25	21	1	2	2	2	74	4	93
2017	Does not provide services to public	55	27	11	2	3	0	2	84	5	255

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	20	12	7	6	1	1	74	14	99
2019	Does not provide services to public	64	19	7	6	4	0	1	84	9	282
2018	Provides services to public	49	14	23	6	4	0	4	65	11	88
2018	Does not provide services to public	56	22	10	5	5	0	2	80	10	263
2017	Provides services to public	53	22	9	8	2	2	2	80	11	94
2017	Does not provide services to public	62	18	8	5	5	0	2	82	10	253

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	18	5	4	0	2	19	89	5	100
2019	Does not provide services to public	56	16	6	1	1	0	19	90	3	285
2018	Provides services to public	51	16	7	0	1	0	25	90	1	87
2018	Does not provide services to public	52	17	4	2	1	0	23	90	4	260
2017	Provides services to public	49	11	8	2	1	3	25	84	4	94
2017	Does not provide services to public	50	15	7	2	1	0	23	85	5	255

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	71	16	9	3	0	1	0	88	3	99
2019	Does not provide services to public	73	17	3	0	1	0	5	95	2	286
2018	Provides services to public	62	24	7	1	0	1	5	91	1	87
2018	Does not provide services to public	71	15	4	2	2	0	6	93	3	262
2017	Provides services to public	61	19	7	2	1	0	10	89	4	95
2017	Does not provide services to public	72	17	4	0	0	0	7	96	0	253

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	81	6	6	1	2	4	91	3	100
2019	Does not provide services to public	81	9	2	2	3	4	93	5	287
2018	Provides services to public	71	14	2	3	1	9	93	5	88
2018	Does not provide services to public	75	10	4	3	4	4	89	7	263
2017	Provides services to public	78	8	3	1	0	9	95	1	95
2017	Does not provide services to public	74	12	3	3	3	5	90	6	255

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	21	13	0	2	1	2	84	2	100
2019	Does not provide services to public	48	27	18	4	2	0	2	77	5	287
2018	Provides services to public	50	24	16	7	2	0	1	74	10	88
2018	Does not provide services to public	47	30	16	3	3	0	2	77	6	262
2017	Provides services to public	48	31	15	2	2	0	2	81	4	95
2017	Does not provide services to public	48	30	13	4	2	0	3	80	6	254

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	36	36	6	3	0	55	9	101
2019	Does not provide services to public	21	37	32	9	1	0	58	10	289
2018	Provides services to public	10	28	47	11	5	0	38	15	88
2018	Does not provide services to public	19	31	38	9	2	0	51	11	266
2017	Provides services to public	8	26	46	11	6	2	35	18	95
2017	Does not provide services to public	12	36	38	10	3	0	48	13	255

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	9	44	22	16	1	38	17	101
2019	Does not provide services to public	4	14	36	29	16	0	46	18	287
2018	Provides services to public	9	17	37	21	15	0	36	26	88
2018	Does not provide services to public	3	13	43	25	16	0	41	16	263
2017	Provides services to public	6	16	45	21	12	0	33	22	94
2017	Does not provide services to public	4	14	39	32	11	0	43	18	256

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	46	13	1	4	0	0	82	5	101
2019	Does not provide services to public	35	40	15	4	2	3	1	78	6	289
2018	Provides services to public	34	47	10	6	3	0	0	81	9	87
2018	Does not provide services to public	42	38	12	6	1	1	0	81	7	267
2017	Provides services to public	33	44	11	8	1	2	0	79	9	95
2017	Does not provide services to public	35	47	9	5	3	2	0	84	8	256

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	38	16	8	3	0	73	11	101
2019	Does not provide services to public	37	39	13	7	3	1	77	10	289
2018	Provides services to public	29	41	18	6	6	0	70	12	88
2018	Does not provide services to public	36	39	18	4	3	1	75	7	266
2017	Provides services to public	18	49	20	5	5	3	69	11	95
2017	Does not provide services to public	28	41	19	6	5	1	70	11	256

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	19	81	101
2019	Does not provide services to public	13	87	288
2017	Provides services to public	20	80	94
2017	Does not provide services to public	17	83	255
2014	Provides services to public	14	86	102
2014	Does not provide services to public	13	87	222

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	70	30	19
2019	Does not provide services to public	82	18	38
2017	Provides services to public	83	17	19
2017	Does not provide services to public	82	18	46
2014	Provides services to public	55	45	13
2014	Does not provide services to public	77	23	27

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	8	8	17	0	75	17	12
2019	Does not provide services to public	55	35	3	3	3	93	3	31
2017	Provides services to public	48	25	13	14	0	73	14	16
2017	Does not provide services to public	62	23	8	7	0	85	7	38
2014	Does not provide services to public	48	47	4	0	0	96	0	22

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	35	20	11	10	2	2	22	78	101
2019	Does not provide services to public	27	34	19	9	8	1	1	28	72	288
2018	Provides services to public	34	19	23	11	10	2	1	35	65	88
2018	Does not provide services to public	33	25	22	9	9	1	1	34	66	266
2017	Provides services to public	30	21	20	15	12	2	0	31	69	95
2017	Does not provide services to public	27	20	19	15	14	4	0	28	72	256

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	50	50	76
2019	Does not provide services to public	57	43	202

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	75
2019	Does not provide services to public	44	56	201
2018	Provides services to public	20	80	54
2018	Does not provide services to public	34	66	172

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	26	17	15	11	0	5	55	27	76
2019	Does not provide services to public	24	26	13	14	9	3	13	59	26	199
2018	Provides services to public	13	30	11	25	12	0	8	47	41	54
2018	Does not provide services to public	17	23	13	22	16	1	7	44	41	173
2017	Provides services to public	20	25	15	12	19	3	5	49	35	64
2017	Does not provide services to public	21	25	13	12	20	1	7	51	35	174

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	6	17	18	11	30	5	13	28	49	76
2019	Does not provide services to public	5	14	17	16	32	4	11	23	57	200
2018	Provides services to public	6	8	12	29	38	0	8	14	73	54
2018	Does not provide services to public	3	12	16	19	45	1	4	16	68	173
2017	Provides services to public	6	14	7	11	53	3	5	22	70	64
2017	Does not provide services to public	3	6	9	20	50	3	9	10	79	173

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	15	14	12	12	2	8	57	27	101
2019	Does not provide services to public	45	19	14	8	6	1	7	69	16	284
2018	Provides services to public	35	13	10	10	22	0	11	54	35	88
2018	Does not provide services to public	39	13	16	12	9	3	9	58	24	266

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Canadian Radio-television and Telecommunications Commission by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment