2019 Public Service Employee Survey Results for Canadian Space Agency by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 54 46 0 0 0 0 0 100 0 23
2019 Non-shift worker 46 42 4 6 2 0 0 89 7 483
2017 Shift worker 30 56 7 3 3 0 0 86 7 27
2017 Non-shift worker 47 41 5 6 1 0 0 88 7 434
2014 Shift worker 31 53 12 4 0 0 0 84 4 25
2014 Non-shift worker 45 42 5 6 1 0 0 88 8 425
2011 Shift worker 52 41 6 2 0 0 0 93 2 52
2011 Non-shift worker 54 36 4 5 2 0 0 90 7 563
2008 Shift worker 56 37 7 0 0 0 0 93 0 41
2008 Non-shift worker 51 38 3 6 2 0 0 89 7 505

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 63 27 3 3 0 0 4 93 4 23
2019 Non-shift worker 49 33 8 8 2 0 0 81 10 482
2017 Shift worker 44 26 11 7 3 0 8 77 12 27
2017 Non-shift worker 48 29 9 10 3 0 0 77 14 434
2014 Shift worker 55 26 4 11 3 0 0 82 15 25
2014 Non-shift worker 46 31 8 11 3 0 0 78 14 425
2011 Shift worker 46 42 6 6 0 0 0 89 6 52
2011 Non-shift worker 50 28 8 10 3 0 1 79 13 563
2008 Shift worker 41 32 10 7 7 0 2 75 15 41
2008 Non-shift worker 47 31 9 8 5 0 1 78 13 505

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 71 29 0 0 0 0 0 100 0 23
2019 Non-shift worker 52 39 4 4 2 0 0 91 5 480
2017 Shift worker 42 37 14 0 7 0 0 78 7 27
2017 Non-shift worker 52 33 7 6 2 0 0 85 8 433
2014 Shift worker 66 27 0 7 0 0 0 93 7 25
2014 Non-shift worker 51 36 5 5 3 0 0 87 8 425
2011 Shift worker 54 31 4 11 0 0 0 85 11 52
2011 Non-shift worker 50 36 6 6 2 0 0 86 8 563

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 35 35 25 5 0 0 0 70 5 23
2019 Non-shift worker 37 38 12 10 2 0 0 75 13 478
2018 Shift worker 37 41 9 13 0 0 0 78 13 21
2018 Non-shift worker 35 46 10 7 2 0 1 82 8 462
2017 Shift worker 31 34 14 18 4 0 0 64 22 27
2017 Non-shift worker 42 41 9 5 2 0 0 83 8 434
2014 Shift worker 33 43 20 0 4 0 0 77 4 25
2014 Non-shift worker 38 41 11 7 3 0 0 79 10 425
2011 Shift worker 46 33 11 6 2 0 2 81 8 52
2011 Non-shift worker 42 39 10 5 2 0 1 83 7 563
2008 Shift worker 32 49 10 2 2 0 5 85 5 41
2008 Non-shift worker 37 39 12 10 1 0 1 77 11 505

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 75 13 12 0 0 0 0 88 0 23
2019 Non-shift worker 56 35 5 3 1 0 0 92 4 477
2017 Shift worker 57 36 0 3 3 0 0 93 7 27
2017 Non-shift worker 61 33 4 1 1 0 0 95 2 433
2014 Shift worker 62 27 0 11 0 0 0 89 11 25
2014 Non-shift worker 53 37 6 3 0 0 0 90 4 423

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 63 13 10 0 3 5 5 85 4 23
2019 Non-shift worker 45 35 10 7 3 0 1 81 10 482
2018 Shift worker 51 37 0 12 0 0 0 88 12 21
2018 Non-shift worker 42 38 12 5 2 0 1 80 7 460
2017 Shift worker 34 37 14 4 11 0 0 71 15 27
2017 Non-shift worker 45 36 10 6 2 0 1 82 8 434
2014 Shift worker 30 35 19 8 4 0 4 68 13 25
2014 Non-shift worker 36 38 14 6 3 1 1 76 10 425
2011 Shift worker 48 35 9 4 2 0 2 85 6 52
2011 Non-shift worker 39 38 12 6 3 0 1 78 10 563

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 68 14 9 9 0 0 0 82 9 23
2019 Non-shift worker 41 39 13 5 2 0 0 80 7 482
2018 Shift worker 46 32 9 0 9 4 0 81 9 21
2018 Non-shift worker 37 45 10 5 2 0 0 82 8 461
2017 Shift worker 42 33 18 4 3 0 0 75 7 27
2017 Non-shift worker 40 44 9 6 2 0 0 83 8 434
2014 Shift worker 35 46 10 4 4 0 0 82 8 25
2014 Non-shift worker 35 40 13 9 3 0 0 75 12 425
2011 Shift worker 52 42 6 0 0 0 0 94 0 52
2011 Non-shift worker 42 40 11 4 3 0 0 81 7 563
2008 Shift worker 44 39 12 5 0 0 0 83 5 41
2008 Non-shift worker 41 38 11 8 2 0 0 79 10 502

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 49 34 10 7 0 0 0 83 7 23
2019 Non-shift worker 31 38 16 10 4 0 0 70 15 482
2018 Shift worker 41 23 24 9 4 0 0 64 12 21
2018 Non-shift worker 25 42 16 10 6 1 0 68 16 458
2017 Shift worker 30 33 3 23 10 0 0 63 33 27
2017 Non-shift worker 26 42 13 13 6 0 0 68 18 434
2014 Shift worker 16 38 12 26 8 0 0 54 34 25
2014 Non-shift worker 22 41 17 14 5 0 0 63 20 425
2011 Shift worker 22 48 19 7 4 0 0 70 11 52
2011 Non-shift worker 25 39 17 13 6 0 0 65 19 562

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 35 7 21 0 0 0 72 21 23
2019 Non-shift worker 25 48 14 10 3 0 0 73 13 482
2018 Shift worker 45 33 14 4 4 0 0 78 8 21
2018 Non-shift worker 26 45 17 9 3 0 0 71 11 462
2017 Shift worker 26 42 7 15 7 0 3 70 23 27
2017 Non-shift worker 28 44 15 9 4 0 0 72 13 434

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 40 3 9 0 0 0 87 9 23
2019 Non-shift worker 43 42 9 3 2 0 0 85 5 479
2018 Shift worker 46 43 8 4 0 0 0 89 4 21
2018 Non-shift worker 45 42 8 4 1 0 0 87 5 459
2017 Shift worker 26 49 0 14 10 0 0 76 24 27
2017 Non-shift worker 42 39 11 5 3 0 0 81 8 432
2014 Shift worker 19 59 11 11 0 0 0 78 11 25
2014 Non-shift worker 36 42 15 6 1 1 0 78 7 425
2011 Shift worker 36 52 11 0 2 0 0 88 2 52
2011 Non-shift worker 42 42 8 5 3 1 0 84 8 563
2008 Shift worker 39 41 12 7 0 0 0 80 7 41
2008 Non-shift worker 45 35 12 5 3 0 0 80 8 503

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 40 46 14 0 0 0 0 86 0 23
2019 Non-shift worker 35 37 16 8 4 0 0 71 12 478
2018 Shift worker 46 18 33 0 4 0 0 63 4 21
2018 Non-shift worker 31 43 15 8 3 0 0 73 11 459
2017 Shift worker 33 28 10 21 7 0 0 61 29 27
2017 Non-shift worker 32 38 14 9 5 1 0 71 15 433

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 73 23 3 0 0 0 0 97 0 23
2019 Non-shift worker 56 34 8 2 0 0 0 90 2 482
2018 Shift worker 55 26 14 5 0 0 0 81 5 21
2018 Non-shift worker 51 40 6 2 1 0 0 91 3 458
2017 Shift worker 57 32 11 0 0 0 0 89 0 27
2017 Non-shift worker 51 38 9 2 1 0 0 89 3 434
2014 Shift worker 50 34 8 0 4 0 4 88 4 25
2014 Non-shift worker 59 30 8 2 1 0 0 88 3 425
2011 Shift worker 60 38 0 0 0 0 2 100 0 52
2011 Non-shift worker 61 31 5 1 1 0 0 92 2 563

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 43 41 11 0 0 5 0 89 0 23
2019 Non-shift worker 33 44 11 9 3 0 0 77 12 481
2018 Shift worker 28 25 25 16 5 0 0 54 22 21
2018 Non-shift worker 32 43 15 7 3 0 0 75 10 458
2017 Shift worker 31 36 22 4 4 0 4 69 7 26
2017 Non-shift worker 31 45 12 8 4 0 0 77 12 434
2014 Shift worker 27 35 15 15 8 0 0 62 23 25
2014 Non-shift worker 25 46 14 9 5 0 0 72 14 425
2011 Shift worker 53 39 2 6 0 0 0 92 6 52
2011 Non-shift worker 35 43 10 6 5 0 0 78 11 563

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 39 7 3 0 0 0 90 3 23
2019 Non-shift worker 35 35 14 10 5 0 0 71 15 482
2018 Shift worker 45 38 8 9 0 0 0 83 9 21
2018 Non-shift worker 34 39 14 9 4 0 0 73 13 457
2017 Shift worker 35 33 18 11 3 0 0 67 14 27
2017 Non-shift worker 38 35 11 11 5 0 0 74 15 434
2014 Shift worker 11 39 28 18 4 0 0 50 22 25
2014 Non-shift worker 32 42 12 9 5 0 0 73 14 425

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 37 13 4 0 0 0 84 4 22
2019 Non-shift worker 30 44 13 9 3 1 0 75 13 474
2018 Shift worker 37 38 22 4 0 0 0 75 4 21
2018 Non-shift worker 30 42 15 10 2 0 0 73 12 458
2017 Shift worker 27 49 14 3 7 0 0 76 10 27
2017 Non-shift worker 34 39 12 10 4 1 0 73 14 433
2014 Shift worker 15 51 22 12 0 0 0 67 12 25
2014 Non-shift worker 31 40 16 9 4 0 0 71 13 425
2011 Shift worker 39 46 11 2 0 0 2 87 2 52
2011 Non-shift worker 34 42 13 7 3 1 0 77 10 563

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 68 19 13 0 0 0 0 87 0 23
2019 Non-shift worker 46 42 8 3 1 0 0 88 4 480
2018 Shift worker 46 36 9 9 0 0 0 82 9 21
2018 Non-shift worker 46 41 9 4 1 0 0 86 5 459
2017 Shift worker 45 41 7 4 3 0 0 86 7 27
2017 Non-shift worker 45 40 10 3 2 0 0 85 5 434
2014 Shift worker 35 50 8 3 4 0 0 85 7 25
2014 Non-shift worker 46 35 12 5 2 0 0 82 6 425
2011 Shift worker 53 45 2 0 0 0 0 98 0 52
2011 Non-shift worker 50 38 7 3 2 0 0 88 5 563
2008 Shift worker 34 61 2 2 0 0 0 95 2 41
2008 Non-shift worker 46 41 6 5 1 0 0 88 6 504

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 49 41 3 3 0 0 3 93 3 23
2019 Non-shift worker 28 35 16 14 7 0 0 63 21 482
2018 Shift worker 28 49 5 13 0 5 0 81 14 21
2018 Non-shift worker 28 33 20 12 6 0 0 62 18 460
2017 Shift worker 26 41 11 11 11 0 0 67 22 27
2017 Non-shift worker 29 35 16 13 6 0 0 65 19 433
2014 Shift worker 26 51 15 4 4 0 0 77 8 25
2014 Non-shift worker 26 40 19 10 5 0 0 66 15 425
2011 Shift worker 29 34 21 13 4 0 0 63 17 52
2011 Non-shift worker 21 36 23 13 7 0 1 57 20 563
2008 Shift worker 24 34 24 12 5 0 0 59 17 41
2008 Non-shift worker 16 32 26 15 12 0 0 47 26 504

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 5 17 40 23 10 0 4 34 24 23
2019 Non-shift worker 6 28 39 18 6 1 2 25 35 481
2018 Shift worker 15 28 33 9 0 8 8 10 50 21
2018 Non-shift worker 9 30 39 15 5 1 2 20 40 461
2017 Shift worker 11 22 38 19 7 0 4 27 34 27
2017 Non-shift worker 11 26 41 15 5 0 2 20 38 430
2014 Shift worker 14 23 43 16 4 0 0 20 37 25
2014 Non-shift worker 12 34 34 14 5 0 1 19 47 424
2011 Shift worker 7 22 43 18 5 0 4 24 31 52
2011 Non-shift worker 10 30 34 17 7 0 2 24 41 559
2008 Shift worker 17 29 34 17 2 0 0 20 46 41
2008 Non-shift worker 14 34 32 13 5 0 2 19 49 504

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 0 19 21 15 31 13 0 54 22 23
2019 Non-shift worker 3 16 32 28 16 2 2 46 20 479
2018 Shift worker 0 15 15 34 19 4 13 64 19 20
2018 Non-shift worker 6 17 35 25 11 3 3 38 25 459
2017 Shift worker 7 14 34 24 16 0 4 42 23 26
2017 Non-shift worker 8 19 34 21 12 3 3 35 28 430
2014 Shift worker 23 4 35 35 4 0 0 38 27 25
2014 Non-shift worker 15 25 32 15 7 2 4 23 43 424
2011 Shift worker 4 15 28 25 22 4 2 50 20 51
2011 Non-shift worker 6 18 33 24 14 2 4 40 25 558
2008 Shift worker 7 29 15 32 12 5 0 46 38 41
2008 Non-shift worker 13 32 27 15 8 2 2 24 47 504

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 9 31 29 14 17 0 0 31 40 23
2019 Non-shift worker 25 29 27 10 5 1 3 16 56 482
2018 Shift worker 18 23 26 19 5 4 5 26 45 21
2018 Non-shift worker 23 33 26 11 2 2 3 14 59 460
2017 Shift worker 15 29 22 20 7 4 4 29 47 27
2017 Non-shift worker 24 33 26 8 5 1 3 14 60 433
2014 Shift worker 19 23 31 15 8 4 0 24 44 25
2014 Non-shift worker 33 28 24 9 3 0 2 12 63 425
2011 Shift worker 11 23 38 14 9 4 2 24 36 52
2011 Non-shift worker 18 29 29 13 8 1 2 22 48 560
2008 Shift worker 20 24 20 27 5 2 2 33 46 41
2008 Non-shift worker 22 32 28 10 5 1 2 16 55 505

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 5 9 19 25 39 0 3 65 14 23
2019 Non-shift worker 6 24 38 23 8 1 1 31 30 478
2018 Shift worker 9 10 27 50 5 0 0 54 19 21
2018 Non-shift worker 9 27 33 23 5 1 2 29 36 457
2017 Shift worker 11 7 38 27 18 0 0 45 17 27
2017 Non-shift worker 9 24 33 20 11 0 3 32 34 432
2014 Shift worker 0 14 26 55 4 0 0 59 14 25
2014 Non-shift worker 9 25 39 17 6 1 2 24 35 424
2011 Shift worker 6 26 36 15 15 0 2 31 32 52
2011 Non-shift worker 8 25 33 23 8 1 1 31 34 560
2008 Shift worker 2 27 51 15 2 2 0 18 30 41
2008 Non-shift worker 14 32 32 14 6 0 2 20 47 505

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 14 14 9 21 37 5 0 61 30 23
2019 Non-shift worker 15 28 29 18 7 2 2 26 44 481
2018 Shift worker 15 17 24 26 9 9 0 39 35 21
2018 Non-shift worker 17 30 28 15 6 2 3 22 49 459
2017 Shift worker 17 19 27 18 14 0 4 34 38 27
2017 Non-shift worker 15 31 25 15 9 1 4 25 49 431
2014 Shift worker 4 34 47 11 0 0 3 12 39 25
2014 Non-shift worker 21 34 25 10 5 1 4 16 58 424
2011 Shift worker 9 19 36 15 14 0 8 31 30 52
2011 Non-shift worker 18 30 25 15 6 1 3 22 51 559
2008 Shift worker 15 24 27 27 7 0 0 34 39 41
2008 Non-shift worker 22 30 25 13 7 0 3 20 54 505

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 0 18 24 28 18 5 7 52 20 22
2019 Non-shift worker 7 14 30 28 17 1 3 47 22 480
2018 Shift worker 9 14 37 23 13 4 0 37 24 21
2018 Non-shift worker 8 12 31 29 11 4 5 44 22 454
2017 Shift worker 7 22 26 20 18 4 3 40 31 27
2017 Non-shift worker 5 14 26 27 19 2 7 50 21 432
2014 Shift worker 0 15 26 24 31 4 0 57 16 25
2014 Non-shift worker 5 12 27 30 17 2 7 52 19 424
2011 Shift worker 2 23 26 13 27 2 8 44 27 52
2011 Non-shift worker 4 11 26 30 20 4 6 55 16 559
2008 Shift worker 10 22 15 34 10 5 5 49 35 41
2008 Non-shift worker 12 19 27 24 11 2 5 38 33 504

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 7 21 25 20 28 0 0 48 27 23
2019 Non-shift worker 14 23 39 14 6 1 3 21 38 481
2018 Shift worker 5 44 9 29 5 7 0 37 53 21
2018 Non-shift worker 13 29 34 14 4 3 2 19 45 461
2017 Shift worker 11 22 25 24 18 0 0 42 33 27
2017 Non-shift worker 15 25 39 12 6 1 3 18 41 433
2014 Shift worker 8 27 38 20 0 0 7 21 38 25
2014 Non-shift worker 16 27 36 11 6 1 3 18 45 424

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 0 3 36 23 33 0 5 59 4 23
2019 Non-shift worker 3 14 33 30 17 1 2 48 18 482
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 66 21 3 4 0 0 5 92 4 23
2019 Non-shift worker 60 29 5 5 1 0 0 89 6 483
2017 Shift worker 55 23 11 4 3 3 0 81 8 27
2017 Non-shift worker 61 27 4 5 1 1 1 89 6 434
2014 Shift worker 61 16 4 11 0 0 8 84 12 25
2014 Non-shift worker 62 25 7 5 1 0 0 87 5 425
2011 Shift worker 63 23 9 6 0 0 0 85 6 52
2011 Non-shift worker 59 26 5 8 1 0 0 85 10 563
2008 Shift worker 61 22 5 5 5 0 2 85 10 41
2008 Non-shift worker 63 20 6 7 3 0 1 84 10 505

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 27 17 0 0 7 10 79 0 23
2019 Non-shift worker 30 34 14 7 5 6 4 72 13 483
2018 Shift worker 14 41 27 13 0 0 5 58 14 21
2018 Non-shift worker 25 40 14 10 3 6 3 71 14 458
2017 Shift worker 19 23 25 11 11 7 3 47 25 27
2017 Non-shift worker 27 37 12 7 6 5 6 72 15 434
2014 Shift worker 20 22 23 11 16 0 8 46 29 25
2014 Non-shift worker 29 33 16 8 6 4 4 68 15 425

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 73 15 9 3 0 0 0 88 3 23
2019 Non-shift worker 50 32 8 6 3 1 0 83 9 481
2018 Shift worker 52 39 0 9 0 0 0 91 9 21
2018 Non-shift worker 46 35 9 6 3 1 0 82 9 459
2017 Shift worker 22 46 18 10 3 0 0 69 14 27
2017 Non-shift worker 48 35 8 4 3 1 1 84 7 434
2014 Shift worker 31 42 11 4 12 0 0 74 16 25
2014 Non-shift worker 48 32 9 7 3 1 0 80 11 425

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 68 23 3 5 0 0 0 91 5 23
2019 Non-shift worker 53 37 5 3 2 0 0 90 5 483
2018 Shift worker 45 37 10 8 0 0 0 83 8 21
2018 Non-shift worker 50 38 7 4 1 0 0 88 5 460
2017 Shift worker 33 39 11 14 3 0 0 72 18 27
2017 Non-shift worker 51 37 7 4 1 0 0 88 4 434
2014 Shift worker 42 42 8 8 0 0 0 84 8 25
2014 Non-shift worker 47 40 8 3 1 0 0 87 4 425

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 56 25 16 0 0 3 0 83 0 23
2019 Non-shift worker 45 39 10 3 2 0 0 84 6 481
2018 Shift worker 41 42 13 0 4 0 0 84 4 21
2018 Non-shift worker 42 42 10 4 1 1 0 85 5 460
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 39 28 11 0 5 3 14 81 6 23
2019 Non-shift worker 55 27 10 3 2 1 2 85 5 482

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 55 33 4 9 0 0 0 87 9 23
2019 Non-shift worker 45 33 11 7 3 1 1 79 10 482
2018 Shift worker 37 34 18 4 4 0 5 74 8 21
2018 Non-shift worker 42 37 11 7 2 0 1 79 9 458
2017 Shift worker 26 49 7 7 7 4 0 78 15 27
2017 Non-shift worker 41 39 12 5 2 1 0 80 8 433
2014 Shift worker 16 50 23 3 4 4 0 68 8 25
2014 Non-shift worker 37 41 10 8 3 1 0 79 11 425
2011 Shift worker 48 36 11 6 0 0 0 83 6 52
2011 Non-shift worker 36 36 13 8 5 1 0 72 14 563
2008 Shift worker 24 46 22 2 5 0 0 71 7 41
2008 Non-shift worker 29 34 15 14 7 0 1 64 21 504

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 70 23 3 3 0 0 0 93 3 23
2019 Non-shift worker 53 30 9 4 2 1 0 84 6 483
2018 Shift worker 74 14 4 5 0 4 0 91 5 21
2018 Non-shift worker 48 35 10 4 1 1 1 84 5 457
2017 Shift worker 41 41 10 0 3 4 0 86 4 27
2017 Non-shift worker 48 36 8 3 2 1 1 87 5 434
2014 Shift worker 20 45 27 0 0 7 0 71 0 25
2014 Non-shift worker 46 35 10 3 3 3 0 83 6 425
2011 Shift worker 52 33 9 2 2 2 0 87 4 52
2011 Non-shift worker 44 33 13 6 3 1 0 78 9 563
2008 Shift worker 29 41 17 12 0 0 0 71 12 41
2008 Non-shift worker 36 32 17 7 5 2 1 70 13 505

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 49 42 9 0 0 0 0 91 0 23
2019 Non-shift worker 48 32 10 7 2 0 0 81 9 480
2018 Shift worker 47 40 5 4 4 0 0 88 8 21
2018 Non-shift worker 47 34 12 5 1 0 1 82 6 456
2017 Shift worker 26 49 21 3 0 0 0 75 3 27
2017 Non-shift worker 46 39 7 4 2 1 1 87 6 434
2014 Shift worker 15 46 28 8 0 3 0 64 8 25
2014 Non-shift worker 42 39 9 6 4 0 0 81 9 424
2011 Shift worker 47 32 17 4 0 0 0 79 4 52
2011 Non-shift worker 41 38 11 6 4 0 0 79 10 563
2008 Shift worker 24 46 20 5 5 0 0 71 10 41
2008 Non-shift worker 36 33 13 12 6 0 0 69 18 504

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 79 16 0 0 0 0 5 100 0 23
2019 Non-shift worker 84 11 2 2 1 0 1 95 2 480
2017 Shift worker 78 19 0 3 0 0 0 97 3 27
2017 Non-shift worker 77 17 3 2 0 0 1 95 2 433
2014 Shift worker 77 19 0 0 4 0 0 96 4 25
2014 Non-shift worker 78 15 3 3 1 0 1 94 4 425
2011 Shift worker 79 13 6 0 2 0 0 93 2 52
2011 Non-shift worker 79 14 2 3 1 0 0 94 4 563
2008 Shift worker 85 12 2 0 0 0 0 98 0 41
2008 Non-shift worker 82 11 2 3 1 0 1 94 4 503

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 56 13 17 0 0 3 11 80 0 23
2019 Non-shift worker 61 22 6 4 4 2 2 86 8 481
2017 Shift worker 42 36 7 4 7 3 0 81 12 27
2017 Non-shift worker 47 28 7 5 2 5 6 84 8 433
2014 Shift worker 30 31 7 4 8 12 8 76 15 25
2014 Non-shift worker 41 29 9 7 5 4 4 76 14 425
2011 Shift worker 54 30 5 2 4 2 4 89 6 52
2011 Non-shift worker 44 31 9 7 4 3 3 79 12 563

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 81 12 7 0 0 0 0 93 0 23
2019 Non-shift worker 68 21 6 2 3 0 0 89 5 482
2018 Shift worker 65 18 9 0 8 0 0 83 8 21
2018 Non-shift worker 59 25 11 3 2 0 0 85 5 457
2017 Shift worker 60 23 11 3 3 0 0 82 7 27
2017 Non-shift worker 56 30 6 3 2 2 1 88 5 434

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 61 31 7 0 0 0 0 93 0 23
2019 Non-shift worker 56 29 8 3 2 0 0 86 6 479
2018 Shift worker 55 28 9 0 8 0 0 83 8 21
2018 Non-shift worker 52 29 11 4 2 1 0 82 7 458
2017 Shift worker 53 29 7 7 3 0 0 82 11 27
2017 Non-shift worker 52 30 10 4 3 0 1 83 8 434
2014 Shift worker 32 34 27 7 0 0 0 66 7 25
2014 Non-shift worker 47 33 11 6 3 0 0 81 8 425
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 46 44 3 3 0 4 0 93 4 23
2019 Non-shift worker 27 35 21 8 4 7 0 66 12 480
2018 Shift worker 38 44 4 13 0 0 0 83 13 21
2018 Non-shift worker 26 34 20 11 3 5 0 63 15 463
2017 Shift worker 22 39 14 11 10 4 0 63 23 27
2017 Non-shift worker 24 34 19 10 5 7 0 63 16 434
2014 Shift worker 11 50 16 8 4 8 4 69 13 25
2014 Non-shift worker 25 40 18 7 4 6 0 69 12 425
2011 Shift worker 19 46 17 9 0 9 0 71 10 52
2011 Non-shift worker 24 33 19 11 5 8 1 62 17 563

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 41 9 3 0 0 0 88 3 23
2019 Non-shift worker 25 35 20 14 4 2 0 62 18 479
2018 Shift worker 38 38 17 8 0 0 0 75 8 21
2018 Non-shift worker 22 33 23 15 6 1 0 55 22 461
2017 Shift worker 18 19 34 11 18 0 0 37 29 27
2017 Non-shift worker 19 33 23 14 7 4 0 54 22 434
2014 Shift worker 7 58 11 12 4 4 4 71 17 25
2014 Non-shift worker 19 40 22 12 4 3 0 61 17 425
2011 Shift worker 26 41 22 7 4 0 0 67 11 52
2011 Non-shift worker 23 37 21 10 6 2 0 61 17 563
2008 Shift worker 20 44 22 5 5 5 0 67 10 41
2008 Non-shift worker 18 38 22 12 8 2 0 57 21 505

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 28 51 0 9 0 13 0 90 10 23
2019 Non-shift worker 18 33 21 15 7 6 0 54 24 480
2018 Shift worker 33 23 19 17 0 8 0 61 19 21
2018 Non-shift worker 16 31 25 16 7 5 0 49 25 456
2017 Shift worker 15 19 34 12 14 7 0 36 28 27
2017 Non-shift worker 10 31 29 15 8 6 1 44 25 434
2014 Shift worker 0 54 15 12 4 11 4 64 18 25
2014 Non-shift worker 13 34 27 15 5 6 0 50 21 425
2011 Shift worker 13 41 21 13 0 12 0 62 15 52
2011 Non-shift worker 11 38 21 17 7 5 0 52 26 563
2008 Shift worker 7 46 22 10 7 7 0 58 18 41
2008 Non-shift worker 7 32 26 19 9 7 1 42 30 504

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 35 57 0 5 3 0 0 91 9 23
2019 Non-shift worker 17 36 24 16 5 3 0 54 22 480
2018 Shift worker 38 32 22 8 0 0 0 70 8 21
2018 Non-shift worker 16 36 25 16 4 3 0 54 20 463
2017 Shift worker 15 35 21 22 7 0 0 50 29 27
2017 Non-shift worker 16 43 18 12 7 4 0 61 20 433
2014 Shift worker 12 30 40 7 4 4 4 45 12 25
2014 Non-shift worker 17 39 23 14 5 2 0 57 19 425
2011 Shift worker 17 41 26 8 4 5 0 60 12 52
2011 Non-shift worker 14 43 19 16 7 2 0 58 23 561
2008 Shift worker 12 44 22 10 5 7 0 61 16 41
2008 Non-shift worker 15 38 23 13 8 2 0 55 22 505

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 69 20 5 0 0 5 0 94 0 23
2019 Non-shift worker 65 24 7 1 1 3 0 91 2 482
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 50 45 5 0 0 0 0 95 0 23
2019 Non-shift worker 29 46 14 8 3 0 0 75 11 483
2018 Shift worker 38 35 19 8 0 0 0 73 8 21
2018 Non-shift worker 21 42 19 11 6 1 0 63 17 459
2017 Shift worker 23 37 11 19 10 0 0 59 29 27
2017 Non-shift worker 22 43 15 12 6 1 0 66 18 432
2014 Shift worker 15 54 16 8 4 0 4 72 12 25
2014 Non-shift worker 25 44 17 9 3 1 1 70 13 425
2011 Shift worker 28 37 14 17 4 0 0 65 21 52
2011 Non-shift worker 20 41 16 17 5 1 0 62 22 562

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 42 34 9 12 0 4 0 78 12 23
2019 Non-shift worker 15 37 25 17 3 3 0 53 21 480

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 28 28 19 3 4 9 9 68 8 23
2019 Non-shift worker 27 43 13 8 4 2 2 73 13 482
2018 Shift worker 23 49 10 8 5 5 0 76 13 21
2018 Non-shift worker 30 42 14 9 3 2 1 74 12 461
2017 Shift worker 37 34 10 14 3 0 0 72 18 27
2017 Non-shift worker 33 42 13 7 2 2 0 77 9 433
2014 Shift worker 34 39 22 0 4 0 0 74 4 25
2014 Non-shift worker 39 44 9 5 2 1 0 84 7 425
2011 Shift worker 33 32 17 11 0 5 2 70 12 52
2011 Non-shift worker 39 37 9 7 3 3 1 80 11 562
2008 Shift worker 24 44 7 10 10 2 2 72 21 41
2008 Non-shift worker 25 36 14 13 7 4 1 64 21 505

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 56 29 10 0 0 5 0 89 0 23
2019 Non-shift worker 32 38 20 6 2 2 0 71 8 481
2018 Shift worker 41 50 0 8 0 0 0 92 8 21
2018 Non-shift worker 28 44 20 5 2 1 0 72 8 458

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 18 4 12 3 15 14 72 22 23
2019 Non-shift worker 18 26 20 12 11 9 3 50 27 483
2018 Shift worker 27 27 15 9 13 9 0 60 24 21
2018 Non-shift worker 14 25 24 14 9 11 3 46 27 461
2017 Shift worker 19 33 7 15 11 7 7 61 31 27
2017 Non-shift worker 16 23 19 16 11 11 4 46 32 432
2014 Shift worker 12 16 34 12 12 11 3 33 27 25
2014 Non-shift worker 16 28 18 16 11 9 2 49 30 425
2011 Shift worker 11 34 24 4 6 16 6 58 12 52
2011 Non-shift worker 13 24 20 15 10 16 3 46 30 563

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 42 13 9 0 0 0 79 9 23
2019 Non-shift worker 21 34 20 15 9 2 0 56 24 482
2018 Shift worker 33 35 9 15 8 0 0 68 23 21
2018 Non-shift worker 20 40 20 12 6 2 0 62 18 459
2017 Shift worker 19 19 26 11 25 0 0 38 36 27
2017 Non-shift worker 27 41 14 9 5 2 1 71 15 432
2014 Shift worker 15 39 18 20 8 0 0 54 28 25
2014 Non-shift worker 24 39 17 9 7 2 1 65 17 425
2011 Shift worker 29 38 16 7 6 4 0 70 14 52
2011 Non-shift worker 31 37 12 12 6 1 0 69 19 563
2008 Shift worker 15 51 17 7 0 7 2 73 8 41
2008 Non-shift worker 22 33 17 15 10 1 1 56 26 505

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 19 13 9 3 9 11 69 15 23
2019 Non-shift worker 9 28 17 20 20 2 3 39 43 482
2018 Shift worker 24 35 13 9 15 4 0 61 26 21
2018 Non-shift worker 11 22 21 24 18 3 2 34 44 456
2017 Shift worker 8 26 15 22 29 0 0 34 51 27
2017 Non-shift worker 13 18 17 24 20 2 5 34 48 432
2014 Shift worker 8 11 10 27 43 0 0 20 70 25
2014 Non-shift worker 7 19 17 25 26 2 4 28 54 425
2011 Shift worker 7 11 26 33 13 2 7 21 51 52
2011 Non-shift worker 11 24 17 19 23 2 4 37 45 563
2008 Shift worker 12 17 15 24 20 5 7 33 50 41
2008 Non-shift worker 11 24 15 23 23 1 4 37 48 504

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 56 13 14 4 3 0 11 76 8 23
2019 Non-shift worker 53 23 13 4 2 1 4 80 7 482

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 69 7 14 0 0 0 9 84 0 23
2019 Non-shift worker 67 9 8 3 1 2 10 86 5 479

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 59 11 14 3 0 7 5 80 4 23
2019 Non-shift worker 51 23 13 6 3 1 4 77 9 483

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 63 8 9 3 0 7 11 85 4 23
2019 Non-shift worker 44 18 17 8 4 3 5 68 14 483

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 23 9 4 3 0 11 82 8 23
2019 Non-shift worker 29 12 15 21 17 3 5 43 41 482

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 81 11 0 3 0 0 5 96 4 23
2019 Non-shift worker 71 12 6 2 2 1 6 89 5 481

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 89 0 5 0 0 0 5 94 0 23
2019 Non-shift worker 72 9 7 2 3 3 5 87 6 479

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 91 0 0 0 0 0 9 100 0 23
2019 Non-shift worker 82 4 1 0 1 2 10 97 1 478

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 23 46 19 3 0 9 0 75 4 23
2019 Non-shift worker 19 43 23 10 3 2 0 63 13 483
2018 Shift worker 33 34 24 9 0 0 0 67 9 21
2018 Non-shift worker 18 40 26 9 4 4 0 59 14 460
2017 Shift worker 15 34 32 8 7 4 0 51 15 27
2017 Non-shift worker 18 42 21 9 6 3 1 63 15 433

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 57 36 4 4 0 0 0 92 4 21
2019 Non-shift worker 37 43 12 6 2 0 0 80 7 482
2018 Shift worker 51 40 0 0 0 9 0 100 0 21
2018 Non-shift worker 40 44 9 3 2 1 0 85 6 460
2017 Shift worker 38 38 18 0 7 0 0 75 7 27
2017 Non-shift worker 41 41 12 3 2 1 0 83 5 434
2014 Shift worker 43 45 8 0 4 0 0 88 4 25
2014 Non-shift worker 42 40 10 4 2 2 0 84 6 425
2011 Shift worker 41 45 8 4 2 0 0 87 6 52
2011 Non-shift worker 38 43 10 3 3 3 0 84 6 563

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 56 35 3 0 0 0 5 96 0 23
2019 Non-shift worker 47 39 8 3 1 1 0 87 5 480
2018 Shift worker 61 25 5 0 0 9 0 95 0 21
2018 Non-shift worker 42 43 11 2 2 1 0 86 4 458
2017 Shift worker 41 38 18 0 3 0 0 79 3 27
2017 Non-shift worker 42 43 8 3 1 3 0 87 4 433
2014 Shift worker 54 30 16 0 0 0 0 84 0 25
2014 Non-shift worker 43 38 13 3 1 3 0 83 4 425

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 69 28 0 3 0 0 0 97 3 23
2019 Non-shift worker 54 33 9 3 1 0 0 87 4 483
2018 Shift worker 70 22 0 8 0 0 0 92 8 21
2018 Non-shift worker 47 43 6 2 1 0 0 91 3 459
2017 Shift worker 41 35 17 0 7 0 0 76 7 27
2017 Non-shift worker 49 39 7 3 2 0 0 88 5 434
2014 Shift worker 47 33 16 0 4 0 0 80 4 25
2014 Non-shift worker 50 37 7 3 2 0 0 88 5 423
2011 Shift worker 48 42 6 4 0 0 0 91 4 52
2011 Non-shift worker 46 42 7 3 2 0 0 88 5 562
2008 Shift worker 37 41 12 5 0 0 5 82 5 41
2008 Non-shift worker 32 46 12 6 3 0 0 78 9 505

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 71 23 7 0 0 0 0 93 0 23
2019 Non-shift worker 47 31 15 5 2 0 0 78 7 481
2018 Shift worker 55 32 5 0 8 0 0 87 8 21
2018 Non-shift worker 38 37 16 7 1 0 0 75 8 457
2017 Shift worker 34 23 29 7 7 0 0 57 15 27
2017 Non-shift worker 40 33 17 6 4 0 0 74 10 433
2014 Shift worker 31 43 14 0 12 0 0 74 12 25
2014 Non-shift worker 38 38 15 7 3 0 0 75 10 425
2011 Shift worker 58 26 13 3 0 0 0 84 3 52
2011 Non-shift worker 40 38 12 5 4 0 0 79 9 563

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 65 31 0 3 0 0 0 97 3 23
2019 Non-shift worker 43 35 14 6 2 0 0 78 9 481
2018 Shift worker 60 17 15 4 5 0 0 77 8 21
2018 Non-shift worker 37 40 15 6 3 0 0 76 9 458
2017 Shift worker 38 23 18 7 11 3 0 63 19 27
2017 Non-shift worker 36 38 16 7 3 0 0 74 10 434
2014 Shift worker 27 43 15 7 8 0 0 70 15 25
2014 Non-shift worker 34 41 14 8 3 0 0 76 11 425
2011 Shift worker 50 32 12 6 0 0 0 82 6 52
2011 Non-shift worker 38 41 11 6 4 0 0 79 10 563
2008 Shift worker 32 41 15 12 0 0 0 73 12 41
2008 Non-shift worker 28 42 17 9 2 0 0 71 11 505

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 60 28 9 3 0 0 0 88 3 23
2019 Non-shift worker 44 28 14 8 2 3 0 74 11 482
2018 Shift worker 51 22 18 0 10 0 0 72 10 21
2018 Non-shift worker 42 25 19 8 4 2 0 68 12 460
2017 Shift worker 38 22 7 11 22 0 0 60 32 27
2017 Non-shift worker 41 27 18 6 4 2 2 71 11 434
2014 Shift worker 35 24 11 15 11 4 0 61 27 25
2014 Non-shift worker 41 29 14 9 3 4 0 73 12 425
2011 Shift worker 58 19 12 2 7 2 0 79 9 52
2011 Non-shift worker 45 25 12 9 5 5 0 74 14 563
2008 Shift worker 37 39 5 12 2 5 0 79 15 41
2008 Non-shift worker 34 29 17 10 6 3 1 65 17 505
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Shift worker 23 47 31 23
2019 Non-shift worker 24 43 32 482
2018 Shift worker 32 54 13 21
2018 Non-shift worker 22 47 31 462
2017 Shift worker 30 41 29 27
2017 Non-shift worker 23 49 29 431
2014 Shift worker 24 47 29 25
2014 Non-shift worker 16 48 36 425
2011 Shift worker 24 52 24 52
2011 Non-shift worker 21 56 23 563
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 26 40 17 7 0 5 3 73 8 23
2019 Non-shift worker 35 50 9 4 1 0 2 85 5 481

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 65 19 3 0 3 5 3 92 4 23
2019 Non-shift worker 61 26 7 1 1 2 2 91 2 481
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 23 15 15 0 0 35 13 71 0 23
2019 Non-shift worker 14 16 16 9 4 31 10 51 22 482
2018 Shift worker 5 27 9 5 0 49 5 70 11 21
2018 Non-shift worker 15 16 20 5 5 34 4 50 17 459
2017 Shift worker 7 19 22 3 14 30 3 40 27 27
2017 Non-shift worker 14 16 12 7 4 36 10 57 21 433
2014 Shift worker 4 19 21 0 8 36 12 44 15 24
2014 Non-shift worker 16 18 16 9 4 30 5 54 21 425

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 35 16 0 0 13 0 82 0 22
2019 Non-shift worker 32 36 17 5 2 7 1 74 8 483
2018 Shift worker 32 24 9 9 0 26 0 76 12 21
2018 Non-shift worker 30 37 16 7 2 7 1 74 10 459
2017 Shift worker 23 30 18 7 11 11 0 60 20 27
2017 Non-shift worker 29 40 14 5 2 9 1 76 8 433
2014 Shift worker 28 35 13 0 4 20 0 79 5 24
2014 Non-shift worker 34 41 12 5 3 5 0 78 8 425
2011 Shift worker 19 60 10 7 0 4 0 82 8 52
2011 Non-shift worker 31 38 11 6 3 10 1 78 10 562
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 17 25 15 0 3 30 9 69 6 23
2019 Non-shift worker 16 16 16 4 3 36 9 59 11 481
2018 Shift worker 18 5 13 5 0 54 5 56 11 21
2018 Non-shift worker 17 17 17 2 2 41 4 61 8 463
2017 Shift worker 7 20 37 3 0 29 3 40 5 27
2017 Non-shift worker 16 14 15 2 2 42 8 60 9 433
2014 Shift worker 12 12 12 0 4 40 20 59 10 24
2014 Non-shift worker 15 16 15 2 2 43 6 63 8 425

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 36 21 0 3 3 0 75 4 23
2019 Non-shift worker 34 36 12 3 2 11 1 80 6 482
2018 Shift worker 43 30 9 5 0 13 0 84 5 21
2018 Non-shift worker 31 36 17 3 2 10 1 75 6 461
2017 Shift worker 23 41 22 0 0 14 0 75 0 27
2017 Non-shift worker 35 36 12 2 2 12 1 81 5 433
2014 Shift worker 20 16 16 0 4 36 8 64 7 24
2014 Non-shift worker 31 36 14 3 1 14 1 79 5 425
2011 Shift worker 34 55 4 0 2 6 0 94 2 52
2011 Non-shift worker 35 39 13 3 2 9 0 81 6 562
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 61 17 7 5 9 0 0 79 14 23
2019 Non-shift worker 46 28 12 6 5 0 2 76 12 480
2018 Shift worker 37 19 13 13 14 4 0 58 29 21
2018 Non-shift worker 44 29 14 6 4 0 2 75 11 462
2017 Shift worker 46 22 18 11 4 0 0 67 15 27
2017 Non-shift worker 47 24 12 7 5 1 3 75 13 431

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 31 7 25 0 0 0 68 25 23
2019 Non-shift worker 15 23 29 19 13 0 1 38 33 481
2018 Shift worker 10 17 38 25 10 0 0 27 34 20
2018 Non-shift worker 11 26 31 16 14 0 1 38 31 462
2017 Shift worker 7 30 33 15 14 0 0 37 29 27
2017 Non-shift worker 12 25 26 21 15 0 2 38 36 432

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 52 20 14 9 5 0 0 72 14 22
2019 Non-shift worker 20 32 24 16 8 0 1 52 23 481
2018 Shift worker 23 26 29 22 0 0 0 48 22 21
2018 Non-shift worker 16 30 30 14 9 0 1 47 23 458
2017 Shift worker 18 30 27 11 11 0 4 50 22 27
2017 Non-shift worker 17 26 26 20 9 0 2 44 30 430

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 44 21 17 15 3 0 0 65 19 23
2019 Non-shift worker 17 22 25 20 14 0 2 40 35 478
2018 Shift worker 10 21 40 19 10 0 0 31 29 21
2018 Non-shift worker 14 26 27 17 14 1 2 41 32 457
2017 Shift worker 11 20 32 15 18 0 4 32 35 26
2017 Non-shift worker 15 21 28 21 13 0 3 37 35 434

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 78 5 13 3 0 0 0 83 3 23
2019 Non-shift worker 37 28 19 8 4 0 3 68 13 479
2018 Shift worker 19 31 36 5 5 0 5 53 10 21
2018 Non-shift worker 34 29 19 10 4 0 4 66 15 460
2017 Shift worker 22 30 29 8 7 0 3 54 16 27
2017 Non-shift worker 30 32 19 8 4 0 6 66 14 433

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 21 19 15 0 0 0 66 15 23
2019 Non-shift worker 33 27 22 11 5 0 1 61 16 479
2018 Shift worker 15 28 31 5 22 0 0 43 26 21
2018 Non-shift worker 25 34 21 12 7 0 1 60 19 458
2017 Shift worker 19 32 26 7 12 0 3 53 20 27
2017 Non-shift worker 27 30 29 10 5 0 0 57 14 432

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 31 16 11 5 0 3 67 17 23
2019 Non-shift worker 23 36 24 11 4 1 1 60 15 480
2018 Shift worker 37 19 23 13 5 4 0 58 18 21
2018 Non-shift worker 22 35 24 13 4 1 1 59 17 458
2017 Shift worker 25 37 27 7 3 0 0 63 11 27
2017 Non-shift worker 23 31 25 14 6 1 1 55 20 431

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 47 25 16 7 5 0 0 72 12 23
2019 Non-shift worker 19 34 29 11 5 0 1 54 17 480
2018 Shift worker 22 18 33 11 13 0 4 41 25 21
2018 Non-shift worker 17 32 30 15 5 0 1 49 20 456
2017 Shift worker 23 37 15 10 11 0 3 63 22 27
2017 Non-shift worker 15 33 23 17 10 0 1 49 27 433

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 25 0 15 15 0 0 70 30 23
2019 Non-shift worker 25 34 23 11 6 0 1 59 17 480
2018 Shift worker 31 24 28 10 8 0 0 55 17 21
2018 Non-shift worker 22 36 24 11 6 0 1 59 17 455
2017 Shift worker 30 46 11 4 10 0 0 75 14 27
2017 Non-shift worker 21 32 26 12 7 0 2 54 19 433

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 54 21 11 11 3 0 0 75 14 23
2019 Non-shift worker 39 30 15 8 6 0 1 70 14 479

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 54 17 12 17 0 0 0 71 17 22
2019 Non-shift worker 33 30 19 10 5 1 1 64 16 478
2018 Shift worker 14 42 36 8 0 0 0 56 8 21
2018 Non-shift worker 27 33 22 11 6 0 1 61 17 453
2017 Shift worker 34 32 15 3 8 0 7 72 12 27
2017 Non-shift worker 26 30 22 12 6 1 3 59 19 433

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 77 23 0 0 0 0 0 100 0 23
2019 Non-shift worker 68 20 8 2 2 0 1 88 4 476
2018 Shift worker 70 21 0 4 0 5 0 96 4 21
2018 Non-shift worker 65 22 6 3 2 0 2 89 5 452
2017 Shift worker 53 32 11 3 0 0 0 85 3 27
2017 Non-shift worker 68 20 7 2 2 0 1 90 4 433

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 86 14 0 0 0 0 0 100 0 23
2019 Non-shift worker 81 9 2 0 1 0 7 96 1 478
2018 Shift worker 86 14 0 0 0 0 0 100 0 21
2018 Non-shift worker 79 11 4 2 0 0 5 95 2 457

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 82 4 9 5 0 0 0 86 5 23
2019 Non-shift worker 70 13 6 3 4 0 3 86 7 481
2018 Shift worker 68 10 9 4 9 0 0 78 12 21
2018 Non-shift worker 74 11 6 2 3 0 4 89 5 455
2017 Shift worker 63 26 3 0 7 0 0 89 7 27
2017 Non-shift worker 73 11 5 3 3 0 4 88 7 432

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 73 15 13 0 0 0 0 87 0 23
2019 Non-shift worker 58 21 12 4 2 0 2 81 6 477
2018 Shift worker 61 20 14 0 5 0 0 81 5 20
2018 Non-shift worker 59 24 9 4 2 0 1 84 6 459
2017 Shift worker 49 22 18 3 7 0 0 71 11 27
2017 Non-shift worker 56 26 10 5 2 0 3 84 6 432

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 73 17 11 0 0 0 0 89 0 23
2019 Non-shift worker 65 17 8 4 4 0 2 83 8 477
2018 Shift worker 62 10 11 5 13 0 0 71 18 20
2018 Non-shift worker 65 16 9 6 3 0 2 82 9 457
2017 Shift worker 54 31 0 4 11 0 0 86 14 26
2017 Non-shift worker 62 16 8 6 4 0 3 81 10 434

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 73 9 0 0 0 0 17 100 0 23
2019 Non-shift worker 60 11 5 1 1 0 21 91 3 479
2018 Shift worker 76 0 0 0 0 0 24 100 0 20
2018 Non-shift worker 55 13 4 2 1 0 25 90 4 460
2017 Shift worker 72 7 0 3 0 0 17 96 4 27
2017 Non-shift worker 56 12 6 2 0 0 24 90 2 432

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 91 4 0 0 0 0 5 100 0 23
2019 Non-shift worker 79 11 4 1 0 0 5 94 2 477
2018 Shift worker 72 15 5 0 0 0 9 95 0 20
2018 Non-shift worker 72 14 5 1 1 0 7 93 2 458
2017 Shift worker 67 15 3 4 0 3 7 92 4 27
2017 Non-shift worker 71 13 5 3 0 0 7 91 3 431

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 75 4 0 10 11 0 0 79 21 23
2019 Non-shift worker 79 9 4 2 2 0 3 91 5 481
2018 Shift worker 59 14 18 5 0 0 4 76 5 20
2018 Non-shift worker 75 11 4 2 2 0 5 91 5 461
2017 Shift worker 50 15 7 7 14 0 7 70 23 27
2017 Non-shift worker 73 11 6 3 3 0 4 88 7 434

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 81 7 3 5 4 0 0 87 9 23
2019 Non-shift worker 59 21 12 2 2 0 3 83 4 479
2018 Shift worker 52 30 4 4 10 0 0 82 13 20
2018 Non-shift worker 56 26 10 4 1 0 2 84 5 460
2017 Shift worker 53 32 4 0 8 0 3 88 8 27
2017 Non-shift worker 53 27 13 3 1 0 2 82 4 433

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 23 16 11 0 0 0 73 11 23
2019 Non-shift worker 13 33 36 15 4 0 0 46 18 482
2018 Shift worker 9 13 61 4 13 0 0 22 17 21
2018 Non-shift worker 11 30 40 15 4 0 0 41 19 461
2017 Shift worker 15 22 29 23 11 0 0 37 34 27
2017 Non-shift worker 9 25 41 18 6 0 0 35 25 434

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 3 16 16 26 39 0 0 65 19 23
2019 Non-shift worker 7 19 39 22 13 0 0 35 25 483
2018 Shift worker 9 21 37 28 5 0 0 33 30 21
2018 Non-shift worker 6 17 42 28 7 0 0 35 23 459
2017 Shift worker 15 23 11 44 7 0 0 51 38 27
2017 Non-shift worker 4 20 41 20 14 0 1 34 24 434

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 31 29 0 3 0 0 67 3 23
2019 Non-shift worker 35 45 13 3 1 2 0 83 4 479
2018 Shift worker 15 31 22 14 5 13 0 54 21 21
2018 Non-shift worker 32 48 12 4 1 2 0 83 5 461
2017 Shift worker 11 50 21 11 4 4 0 64 15 27
2017 Non-shift worker 30 46 13 6 1 3 1 79 7 433

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 25 23 3 0 3 0 73 3 23
2019 Non-shift worker 27 41 18 10 3 1 0 69 13 482
2018 Shift worker 29 45 9 0 12 5 0 77 13 21
2018 Non-shift worker 23 41 21 11 3 1 0 65 14 461
2017 Shift worker 15 39 22 11 11 3 0 55 22 27
2017 Non-shift worker 20 40 19 15 5 1 0 60 20 433
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 23
2019 Non-shift worker 10 90 481
2017 Non-shift worker 10 90 433
2014 Non-shift worker 9 91 424

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Non-shift worker 80 20 49
2017 Non-shift worker 81 19 47
2014 Non-shift worker 85 15 39

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Non-shift worker 73 19 3 3 0 2 0 94 3 38
2017 Non-shift worker 68 18 6 8 0 0 0 86 8 38
2014 Non-shift worker 67 18 9 6 0 0 0 85 6 33
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 63 16 14 3 3 0 0 63 37 23
2019 Non-shift worker 38 34 15 4 4 4 1 40 60 482
2018 Shift worker 32 17 14 8 5 23 0 42 58 21
2018 Non-shift worker 48 26 15 5 3 3 0 49 51 462
2017 Shift worker 55 18 11 4 4 8 0 60 40 27
2017 Non-shift worker 53 20 10 4 4 8 1 58 42 434

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 79 9 0 3 5 0 3 91 9 23
2019 Non-shift worker 60 10 9 5 5 1 11 79 11 480
2018 Shift worker 63 8 14 0 10 0 5 75 10 21
2018 Non-shift worker 64 9 6 5 4 1 11 83 11 461
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