2019 Public Service Employee Survey Results for Transportation Safety Board of Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 50 8 0 8 0 0 83 8 12
2019 Provides services to public - Both English and French 33 52 4 11 0 0 0 85 11 27
2017 Provides services to public - English only 22 42 9 18 9 0 0 65 27 23
2017 Provides services to public - Both English and French 18 49 10 21 2 0 0 66 24 42
2014 Provides services to public - English only 34 39 8 15 4 0 0 73 19 26
2014 Provides services to public - Both English and French 30 40 16 8 6 0 0 70 14 36
2011 Provides services to public - English only 36 41 6 18 0 0 0 77 18 17
2011 Provides services to public - Both English and French 26 53 13 8 0 0 0 80 8 39
2008 Provides services to public - English only 28 52 0 14 7 0 0 79 21 29
2008 Provides services to public - Both English and French 47 45 4 2 2 0 0 93 4 55

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 83 8 0 0 0 8 0 100 0 12
2019 Provides services to public - Both English and French 70 19 7 4 0 0 0 89 4 27
2017 Provides services to public - English only 69 27 4 0 0 0 0 96 0 23
2017 Provides services to public - Both English and French 44 23 12 9 9 0 2 68 19 42
2014 Provides services to public - English only 77 16 4 0 0 0 4 96 0 26
2014 Provides services to public - Both English and French 55 26 0 14 5 0 0 81 19 36
2011 Provides services to public - English only 77 0 6 12 0 0 6 81 12 17
2011 Provides services to public - Both English and French 46 19 13 13 10 0 0 65 22 39
2008 Provides services to public - English only 79 14 7 0 0 0 0 93 0 29
2008 Provides services to public - Both English and French 44 31 5 15 5 0 0 75 20 55

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 75 17 0 8 0 0 0 92 8 12
2019 Provides services to public - Both English and French 59 30 7 4 0 0 0 89 4 27
2017 Provides services to public - English only 38 35 13 9 4 0 0 73 13 23
2017 Provides services to public - Both English and French 33 36 12 12 7 0 0 69 19 42
2014 Provides services to public - English only 46 31 4 19 0 0 0 77 19 26
2014 Provides services to public - Both English and French 47 34 3 11 6 0 0 81 16 36
2011 Provides services to public - English only 59 35 6 0 0 0 0 94 0 17
2011 Provides services to public - Both English and French 34 41 13 5 7 0 0 75 12 39

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 42 17 17 0 0 0 67 17 12
2019 Provides services to public - Both English and French 36 45 4 11 4 0 0 81 15 27
2017 Provides services to public - English only 17 47 9 14 13 0 0 64 27 23
2017 Provides services to public - Both English and French 22 28 14 31 5 0 0 50 35 42
2014 Provides services to public - English only 23 31 11 31 4 0 0 54 35 26
2014 Provides services to public - Both English and French 22 28 20 16 11 3 0 51 29 36
2011 Provides services to public - English only 36 24 23 12 6 0 0 59 18 17
2011 Provides services to public - Both English and French 26 48 15 10 0 0 0 74 10 39
2008 Provides services to public - English only 14 45 7 17 17 0 0 59 34 29
2008 Provides services to public - Both English and French 25 55 5 7 4 0 4 83 11 55

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 42 8 8 0 0 0 83 8 12
2019 Provides services to public - Both English and French 48 41 4 7 0 0 0 89 7 27
2017 Provides services to public - English only 31 41 5 14 9 0 0 72 23 22
2017 Provides services to public - Both English and French 30 37 10 19 5 0 0 67 23 42
2014 Provides services to public - English only 58 19 15 4 4 0 0 77 8 26
2014 Provides services to public - Both English and French 38 39 11 6 6 0 0 77 12 36

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 82 0 9 9 0 0 0 82 9 11
2019 Provides services to public - Both English and French 48 33 11 4 4 0 0 81 8 27
2017 Provides services to public - English only 54 23 9 0 13 0 0 77 13 22
2017 Provides services to public - Both English and French 32 26 24 7 12 0 0 58 19 42
2014 Provides services to public - English only 50 19 19 8 4 0 0 69 11 26
2014 Provides services to public - Both English and French 24 37 11 22 6 0 0 61 28 36
2011 Provides services to public - English only 42 23 23 0 12 0 0 65 12 17
2011 Provides services to public - Both English and French 28 41 16 10 2 0 3 71 13 39

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 25 8 25 0 0 0 67 25 12
2019 Provides services to public - Both English and French 51 22 15 8 4 0 0 74 12 27
2017 Provides services to public - English only 34 26 22 4 12 0 0 61 17 23
2017 Provides services to public - Both English and French 37 38 14 10 2 0 0 74 12 42
2014 Provides services to public - English only 54 35 4 8 0 0 0 89 8 26
2014 Provides services to public - Both English and French 40 26 11 16 6 0 0 67 22 36
2011 Provides services to public - English only 47 18 6 18 12 0 0 65 29 17
2011 Provides services to public - Both English and French 57 35 5 2 0 0 0 92 2 39
2008 Provides services to public - English only 34 52 3 7 3 0 0 86 10 29
2008 Provides services to public - Both English and French 53 35 13 0 0 0 0 87 0 55

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 17 42 17 8 17 0 0 59 25 12
2019 Provides services to public - Both English and French 30 36 22 8 4 0 0 66 11 27
2017 Provides services to public - English only 35 26 4 13 21 0 0 61 35 23
2017 Provides services to public - Both English and French 19 30 18 19 12 0 2 50 31 42
2014 Provides services to public - English only 31 35 8 23 4 0 0 66 27 26
2014 Provides services to public - Both English and French 24 28 20 13 15 0 0 52 28 36
2011 Provides services to public - English only 12 41 18 18 12 0 0 53 29 17
2011 Provides services to public - Both English and French 13 46 21 15 5 0 0 59 20 39

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 17 34 8 0 0 0 58 8 12
2019 Provides services to public - Both English and French 36 41 4 11 4 0 4 81 16 27
2017 Provides services to public - English only 31 43 4 13 8 0 0 74 22 23
2017 Provides services to public - Both English and French 20 33 17 24 5 0 2 54 29 42

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 33 8 17 0 0 0 75 17 12
2019 Provides services to public - Both English and French 59 23 7 7 4 0 0 81 11 27
2017 Provides services to public - English only 52 17 9 13 4 4 0 72 19 23
2017 Provides services to public - Both English and French 41 33 16 5 5 0 0 74 10 42
2014 Provides services to public - English only 54 23 15 8 0 0 0 77 8 26
2014 Provides services to public - Both English and French 43 35 8 8 5 0 0 78 14 36
2011 Provides services to public - English only 47 23 18 12 0 0 0 71 12 17
2011 Provides services to public - Both English and French 44 46 5 2 2 0 0 90 5 39
2008 Provides services to public - English only 31 52 14 0 3 0 0 83 3 29
2008 Provides services to public - Both English and French 51 40 7 0 2 0 0 91 2 55

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 33 0 25 8 0 0 67 33 12
2019 Provides services to public - Both English and French 40 26 26 4 4 0 0 66 7 27
2017 Provides services to public - English only 35 26 9 18 13 0 0 61 30 23
2017 Provides services to public - Both English and French 25 37 14 10 14 0 0 62 24 42

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 75 8 17 0 0 0 0 83 0 12
2019 Provides services to public - Both English and French 59 19 15 4 4 0 0 77 8 27
2017 Provides services to public - English only 61 18 13 8 0 0 0 79 8 23
2017 Provides services to public - Both English and French 55 24 14 2 5 0 0 79 7 42
2014 Provides services to public - English only 77 23 0 0 0 0 0 100 0 26
2014 Provides services to public - Both English and French 55 31 8 3 3 0 0 86 6 36
2011 Provides services to public - English only 47 35 18 0 0 0 0 82 0 17
2011 Provides services to public - Both English and French 75 23 0 2 0 0 0 98 2 39

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 50 25 17 8 0 0 0 75 8 12
2019 Provides services to public - Both English and French 33 45 4 11 7 0 0 78 19 27
2017 Provides services to public - English only 34 22 18 18 8 0 0 56 26 23
2017 Provides services to public - Both English and French 27 38 12 14 7 0 2 66 21 42
2014 Provides services to public - English only 23 38 16 12 11 0 0 61 23 26
2014 Provides services to public - Both English and French 21 38 17 14 9 0 0 60 23 36
2011 Provides services to public - English only 35 41 6 12 6 0 0 77 18 17
2011 Provides services to public - Both English and French 29 46 12 7 5 0 0 75 12 39

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 33 8 8 8 0 0 75 17 12
2019 Provides services to public - Both English and French 29 41 15 11 4 0 0 70 15 27
2017 Provides services to public - English only 38 22 22 4 13 0 0 60 18 23
2017 Provides services to public - Both English and French 28 37 14 7 12 0 2 66 19 42
2014 Provides services to public - English only 39 35 8 11 8 0 0 73 19 26
2014 Provides services to public - Both English and French 27 22 20 8 21 2 0 50 30 36

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 25 17 17 0 0 0 67 17 12
2019 Provides services to public - Both English and French 31 46 12 8 4 0 0 77 12 26
2017 Provides services to public - English only 34 22 22 9 13 0 0 56 22 23
2017 Provides services to public - Both English and French 25 33 10 12 17 0 5 60 29 42
2014 Provides services to public - English only 42 23 11 15 8 0 0 66 23 26
2014 Provides services to public - Both English and French 24 33 14 16 12 0 0 57 28 36
2011 Provides services to public - English only 41 18 29 12 0 0 0 59 12 17
2011 Provides services to public - Both English and French 39 41 20 0 0 0 0 80 0 39

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 67 17 17 0 0 0 0 83 0 12
2019 Provides services to public - Both English and French 51 30 15 4 0 0 0 81 4 27
2017 Provides services to public - English only 56 18 9 13 4 0 0 74 17 23
2017 Provides services to public - Both English and French 40 36 12 9 2 0 0 76 12 42
2014 Provides services to public - English only 58 31 8 0 4 0 0 88 4 26
2014 Provides services to public - Both English and French 47 22 15 11 6 0 0 69 16 36
2011 Provides services to public - English only 59 18 12 12 0 0 0 77 12 17
2011 Provides services to public - Both English and French 59 31 10 0 0 0 0 90 0 39
2008 Provides services to public - English only 38 55 0 3 3 0 0 93 7 29
2008 Provides services to public - Both English and French 51 36 13 0 0 0 0 87 0 55

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 34 17 0 8 0 0 75 8 12
2019 Provides services to public - Both English and French 30 34 26 4 7 0 0 64 10 27
2017 Provides services to public - English only 26 38 18 9 9 0 0 65 18 23
2017 Provides services to public - Both English and French 21 35 19 4 7 6 7 65 13 42
2014 Provides services to public - English only 19 35 35 8 4 0 0 54 11 26
2014 Provides services to public - Both English and French 25 24 31 14 5 0 0 50 20 36
2011 Provides services to public - English only 35 47 12 6 0 0 0 82 6 17
2011 Provides services to public - Both English and French 27 39 21 5 7 0 0 66 12 39
2008 Provides services to public - English only 24 34 24 10 7 0 0 59 17 29
2008 Provides services to public - Both English and French 24 45 9 16 5 0 0 69 22 55

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 8 0 59 8 17 8 0 27 9 12
2019 Provides services to public - Both English and French 4 34 48 4 10 0 0 14 37 27
2017 Provides services to public - English only 4 27 48 17 4 0 0 21 31 23
2017 Provides services to public - Both English and French 12 36 30 16 2 0 4 19 49 42
2014 Provides services to public - English only 4 31 42 19 4 0 0 23 35 26
2014 Provides services to public - Both English and French 15 25 41 19 0 0 0 19 40 36
2011 Provides services to public - English only 12 6 65 18 0 0 0 18 18 17
2011 Provides services to public - Both English and French 3 23 46 20 8 0 0 28 26 39
2008 Provides services to public - English only 10 28 31 17 14 0 0 31 38 29
2008 Provides services to public - Both English and French 5 35 31 27 2 0 0 29 40 55

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 0 33 42 8 17 0 0 25 33 12
2019 Provides services to public - Both English and French 4 19 22 34 18 4 0 54 23 27
2017 Provides services to public - English only 4 22 51 18 4 0 0 22 27 23
2017 Provides services to public - Both English and French 12 24 26 18 11 2 7 32 39 42
2014 Provides services to public - English only 0 12 27 35 23 4 0 60 12 26
2014 Provides services to public - Both English and French 9 8 42 20 19 2 0 40 18 36
2011 Provides services to public - English only 6 12 35 24 18 0 6 44 19 17
2011 Provides services to public - Both English and French 0 12 31 28 20 3 5 53 13 39
2008 Provides services to public - English only 10 14 31 28 14 0 3 43 25 29
2008 Provides services to public - Both English and French 4 16 24 31 22 2 2 55 21 55

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 33 17 0 8 8 0 9 73 12
2019 Provides services to public - Both English and French 15 11 41 19 14 0 0 33 26 27
2017 Provides services to public - English only 48 10 26 16 0 0 0 16 58 23
2017 Provides services to public - Both English and French 17 37 16 12 14 0 4 27 56 41
2014 Provides services to public - English only 30 38 12 19 0 0 0 19 69 26
2014 Provides services to public - Both English and French 20 32 23 17 8 0 0 25 52 35
2011 Provides services to public - English only 53 24 24 0 0 0 0 0 76 17
2011 Provides services to public - Both English and French 8 38 34 8 4 3 5 14 50 39
2008 Provides services to public - English only 28 38 24 0 7 0 3 7 68 29
2008 Provides services to public - Both English and French 11 20 31 20 11 2 5 33 33 55

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 0 0 34 41 17 8 0 63 0 12
2019 Provides services to public - Both English and French 7 11 45 19 18 0 0 37 19 27
2017 Provides services to public - English only 9 18 36 22 14 0 0 36 27 22
2017 Provides services to public - Both English and French 21 10 35 20 7 0 7 29 33 42
2014 Provides services to public - English only 0 12 35 42 11 0 0 54 12 26
2014 Provides services to public - Both English and French 20 25 33 12 11 0 0 22 45 36
2011 Provides services to public - English only 6 0 35 41 18 0 0 59 6 17
2011 Provides services to public - Both English and French 5 18 40 27 5 3 3 33 24 39
2008 Provides services to public - English only 3 21 28 34 14 0 0 48 24 29
2008 Provides services to public - Both English and French 9 24 33 25 7 2 0 33 33 55

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 0 8 25 33 25 8 0 64 9 12
2019 Provides services to public - Both English and French 19 18 41 7 15 0 0 22 36 27
2017 Provides services to public - English only 18 36 38 4 4 0 0 8 54 23
2017 Provides services to public - Both English and French 21 24 32 7 4 3 8 13 51 42
2014 Provides services to public - English only 15 31 35 15 4 0 0 19 46 26
2014 Provides services to public - Both English and French 32 19 32 12 2 0 2 15 52 36
2011 Provides services to public - English only 24 35 18 18 6 0 0 24 59 17
2011 Provides services to public - Both English and French 13 30 29 16 10 0 3 26 44 39
2008 Provides services to public - English only 10 31 31 14 14 0 0 28 41 29
2008 Provides services to public - Both English and French 13 27 33 15 9 0 4 25 42 55

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 0 17 17 34 17 8 8 60 20 12
2019 Provides services to public - Both English and French 0 19 34 25 15 4 4 44 20 27
2017 Provides services to public - English only 5 5 54 23 9 5 0 34 10 22
2017 Provides services to public - Both English and French 5 4 34 33 14 6 4 52 10 42
2014 Provides services to public - English only 4 4 27 42 19 0 4 64 8 26
2014 Provides services to public - Both English and French 3 25 42 16 11 0 3 28 29 36
2011 Provides services to public - English only 6 6 18 47 18 0 6 69 13 17
2011 Provides services to public - Both English and French 5 28 23 18 18 3 5 39 36 39
2008 Provides services to public - English only 7 0 31 31 24 3 3 59 7 29
2008 Provides services to public - Both English and French 7 18 33 25 9 0 7 37 27 55

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 17 33 8 8 0 0 17 50 12
2019 Provides services to public - Both English and French 4 19 45 15 11 7 0 28 24 27
2017 Provides services to public - English only 39 22 30 8 0 0 0 8 61 23
2017 Provides services to public - Both English and French 17 21 36 9 11 6 0 22 40 42
2014 Provides services to public - English only 34 35 23 4 4 0 0 8 69 26
2014 Provides services to public - Both English and French 15 36 22 17 8 2 0 25 52 36

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 17 17 17 34 17 0 0 50 33 12
2019 Provides services to public - Both English and French 4 11 45 33 4 4 0 38 16 27
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 91 0 0 0 0 9 0 100 0 11
2019 Provides services to public - Both English and French 63 22 4 4 7 0 0 85 11 27
2017 Provides services to public - English only 87 13 0 0 0 0 0 100 0 23
2017 Provides services to public - Both English and French 51 20 5 9 14 0 0 71 24 42
2014 Provides services to public - English only 57 15 12 0 0 0 16 86 0 26
2014 Provides services to public - Both English and French 56 22 6 8 8 0 0 78 16 36
2011 Provides services to public - English only 71 18 6 0 0 0 6 94 0 17
2011 Provides services to public - Both English and French 57 20 5 12 5 0 0 78 17 39
2008 Provides services to public - English only 76 14 10 0 0 0 0 90 0 29
2008 Provides services to public - Both English and French 58 16 9 4 9 0 4 77 13 55

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 8 17 0 33 0 0 50 33 12
2019 Provides services to public - Both English and French 33 26 7 11 19 4 0 61 31 27
2017 Provides services to public - English only 31 13 13 18 17 4 4 48 38 23
2017 Provides services to public - Both English and French 13 12 19 14 26 9 7 29 48 42
2014 Provides services to public - English only 38 15 15 16 4 0 12 61 22 26
2014 Provides services to public - Both English and French 21 34 17 6 15 5 3 60 22 36

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 50 8 8 8 17 8 0 64 27 12
2019 Provides services to public - Both English and French 44 22 15 11 7 0 0 66 19 27
2017 Provides services to public - English only 34 40 13 0 13 0 0 74 13 23
2017 Provides services to public - Both English and French 33 31 10 15 10 2 0 65 25 41
2014 Provides services to public - English only 42 35 12 8 0 0 4 80 8 26
2014 Provides services to public - Both English and French 21 42 17 8 9 2 0 65 18 36

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 50 41 0 8 0 0 0 92 8 12
2019 Provides services to public - Both English and French 52 21 4 11 11 0 0 74 22 27
2017 Provides services to public - English only 39 36 9 9 8 0 0 74 17 23
2017 Provides services to public - Both English and French 37 24 12 21 7 0 0 60 28 42
2014 Provides services to public - English only 54 27 8 4 4 0 4 84 8 26
2014 Provides services to public - Both English and French 38 44 6 8 3 0 0 83 12 36

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 50 25 0 8 8 8 0 82 18 12
2019 Provides services to public - Both English and French 48 30 11 7 4 0 0 78 11 27
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 67 17 8 0 8 0 0 83 8 12
2019 Provides services to public - Both English and French 52 30 15 0 0 0 4 85 0 27

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 50 25 8 8 8 0 0 75 17 12
2019 Provides services to public - Both English and French 51 26 4 15 0 0 4 81 15 27
2017 Provides services to public - English only 48 26 4 9 13 0 0 74 21 23
2017 Provides services to public - Both English and French 33 33 15 12 7 0 0 66 19 42
2014 Provides services to public - English only 46 38 8 0 8 0 0 85 8 26
2014 Provides services to public - Both English and French 32 33 14 3 15 2 0 67 18 36
2011 Provides services to public - English only 38 50 6 0 6 0 0 88 6 16
2011 Provides services to public - Both English and French 24 41 22 8 5 0 0 65 13 39
2008 Provides services to public - English only 14 52 7 10 17 0 0 66 28 29
2008 Provides services to public - Both English and French 24 47 16 5 7 0 0 71 13 55

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 83 8 0 0 8 0 0 92 8 12
2019 Provides services to public - Both English and French 59 19 11 4 7 0 0 78 11 27
2017 Provides services to public - English only 65 14 9 4 8 0 0 78 13 23
2017 Provides services to public - Both English and French 32 35 17 5 9 2 0 68 14 42
2014 Provides services to public - English only 54 23 15 4 4 0 0 77 8 26
2014 Provides services to public - Both English and French 38 36 8 3 12 2 0 76 15 36
2011 Provides services to public - English only 59 23 6 6 6 0 0 82 12 17
2011 Provides services to public - Both English and French 33 47 10 7 2 0 0 80 10 39
2008 Provides services to public - English only 34 28 14 10 14 0 0 62 24 29
2008 Provides services to public - Both English and French 40 36 9 5 5 4 0 79 11 55

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 73 9 9 0 9 0 0 82 9 11
2019 Provides services to public - Both English and French 44 26 7 15 7 0 0 70 22 27
2017 Provides services to public - English only 57 17 9 17 0 0 0 74 17 23
2017 Provides services to public - Both English and French 39 18 19 9 14 0 0 57 24 42
2014 Provides services to public - English only 50 23 12 12 4 0 0 73 15 26
2014 Provides services to public - Both English and French 41 39 8 3 9 0 0 80 12 36
2011 Provides services to public - English only 50 25 12 12 0 0 0 75 12 16
2011 Provides services to public - Both English and French 32 42 13 10 2 0 0 74 13 38
2008 Provides services to public - English only 34 31 17 3 14 0 0 66 17 29
2008 Provides services to public - Both English and French 31 47 11 4 5 0 2 80 9 55

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 92 0 0 0 0 0 8 100 0 12
2019 Provides services to public - Both English and French 92 8 0 0 0 0 0 100 0 26
2017 Provides services to public - English only 82 13 0 0 0 0 4 100 0 23
2017 Provides services to public - Both English and French 67 24 5 0 5 0 0 91 5 42
2014 Provides services to public - English only 72 12 4 0 0 0 12 95 0 25
2014 Provides services to public - Both English and French 66 17 12 2 3 0 0 83 5 36
2011 Provides services to public - English only 65 18 0 0 0 6 12 100 0 17
2011 Provides services to public - Both English and French 70 18 5 2 2 0 3 90 5 39
2008 Provides services to public - English only 86 3 7 0 0 0 3 93 0 29
2008 Provides services to public - Both English and French 71 13 7 4 4 0 2 85 7 55

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 100 0 0 0 0 0 0 100 0 12
2019 Provides services to public - Both English and French 89 4 0 4 0 0 4 96 4 27
2017 Provides services to public - English only 60 31 4 4 0 0 0 91 4 23
2017 Provides services to public - Both English and French 44 33 12 7 5 0 0 76 12 42
2014 Provides services to public - English only 56 32 0 8 4 0 0 88 12 25
2014 Provides services to public - Both English and French 50 25 6 6 11 2 0 77 17 36
2011 Provides services to public - English only 59 12 18 6 6 0 0 71 12 17
2011 Provides services to public - Both English and French 46 26 12 2 5 2 5 78 8 39

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 91 0 0 9 0 0 0 91 9 11
2019 Provides services to public - Both English and French 74 15 11 0 0 0 0 89 0 27
2017 Provides services to public - English only 61 18 9 4 8 0 0 78 13 23
2017 Provides services to public - Both English and French 46 23 14 7 9 0 0 69 17 42

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 75 0 8 8 8 0 0 75 17 12
2019 Provides services to public - Both English and French 60 26 0 15 0 0 0 85 15 27
2017 Provides services to public - English only 63 14 5 5 13 0 0 77 18 22
2017 Provides services to public - Both English and French 43 19 17 5 17 0 0 62 21 42
2014 Provides services to public - English only 61 19 11 8 0 0 0 81 8 26
2014 Provides services to public - Both English and French 44 30 6 0 18 2 0 76 18 36
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 17 0 25 17 17 0 50 50 12
2019 Provides services to public - Both English and French 29 26 22 11 11 0 0 55 22 27
2017 Provides services to public - English only 8 31 17 18 17 9 0 43 38 23
2017 Provides services to public - Both English and French 20 29 14 9 19 8 0 54 31 42
2014 Provides services to public - English only 31 19 15 27 0 8 0 54 29 26
2014 Provides services to public - Both English and French 32 26 17 21 3 2 0 59 24 36
2011 Provides services to public - English only 24 29 12 18 6 12 0 60 27 17
2011 Provides services to public - Both English and French 34 34 13 10 2 7 0 73 13 39

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 8 9 25 25 8 0 36 54 12
2019 Provides services to public - Both English and French 26 37 15 11 11 0 0 63 22 27
2017 Provides services to public - English only 4 27 9 21 35 4 0 32 59 23
2017 Provides services to public - Both English and French 18 22 18 19 24 0 0 39 43 42
2014 Provides services to public - English only 19 31 4 27 12 8 0 54 42 26
2014 Provides services to public - Both English and French 23 23 19 17 14 2 0 48 32 36
2011 Provides services to public - English only 23 42 12 6 18 0 0 65 23 17
2011 Provides services to public - Both English and French 31 36 10 23 0 0 0 67 23 39
2008 Provides services to public - English only 3 28 10 21 38 0 0 31 59 29
2008 Provides services to public - Both English and French 22 38 11 5 18 5 0 63 25 55

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 0 9 17 33 8 0 36 54 12
2019 Provides services to public - Both English and French 21 38 22 7 11 0 0 59 19 27
2017 Provides services to public - English only 0 12 35 22 30 0 0 12 52 23
2017 Provides services to public - Both English and French 13 17 16 21 24 8 0 33 49 42
2014 Provides services to public - English only 15 31 19 19 8 8 0 50 29 26
2014 Provides services to public - Both English and French 21 23 19 26 8 2 0 45 35 36
2011 Provides services to public - English only 12 30 12 35 12 0 0 41 47 17
2011 Provides services to public - Both English and French 11 46 28 13 2 0 0 57 15 39
2008 Provides services to public - English only 3 24 21 21 31 0 0 28 52 29
2008 Provides services to public - Both English and French 15 24 29 15 13 5 0 40 29 55

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 8 9 25 17 17 0 40 50 12
2019 Provides services to public - Both English and French 18 37 8 19 19 0 0 55 37 27
2017 Provides services to public - English only 4 34 22 18 22 0 0 38 40 23
2017 Provides services to public - Both English and French 18 25 17 14 24 2 0 44 39 42
2014 Provides services to public - English only 23 19 15 27 8 8 0 46 37 26
2014 Provides services to public - Both English and French 26 20 11 14 23 5 0 49 39 36
2011 Provides services to public - English only 18 35 6 24 18 0 0 53 41 17
2011 Provides services to public - Both English and French 15 47 20 15 0 3 0 65 15 39
2008 Provides services to public - English only 10 31 14 31 14 0 0 41 45 29
2008 Provides services to public - Both English and French 20 48 13 9 7 2 0 70 17 54

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 58 17 0 0 0 25 0 100 0 12
2019 Provides services to public - Both English and French 74 19 0 4 4 0 0 93 7 27
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 50 17 8 0 0 0 75 8 12
2019 Provides services to public - Both English and French 48 41 0 0 11 0 0 89 11 27
2017 Provides services to public - English only 13 43 22 13 9 0 0 56 22 23
2017 Provides services to public - Both English and French 30 43 12 10 5 0 0 73 15 41
2014 Provides services to public - English only 27 39 11 15 0 8 0 71 17 26
2014 Provides services to public - Both English and French 30 46 8 3 11 2 0 77 14 36
2011 Provides services to public - English only 24 47 6 6 12 6 0 75 19 17
2011 Provides services to public - Both English and French 39 51 5 3 2 0 0 90 5 39

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 8 17 25 33 8 8 0 27 45 12
2019 Provides services to public - Both English and French 15 33 11 26 11 4 0 50 39 27

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 34 17 17 8 0 0 59 25 12
2019 Provides services to public - Both English and French 29 22 19 15 15 0 0 52 30 27
2017 Provides services to public - English only 39 27 4 9 21 0 0 65 30 23
2017 Provides services to public - Both English and French 18 36 15 10 12 10 0 60 24 42
2014 Provides services to public - English only 42 27 8 11 4 4 4 75 17 26
2014 Provides services to public - Both English and French 31 33 22 8 5 0 0 64 14 37
2011 Provides services to public - English only 36 47 0 12 0 0 6 88 12 17
2011 Provides services to public - Both English and French 31 34 18 8 2 7 0 69 11 39
2008 Provides services to public - English only 24 24 17 14 10 7 3 54 27 29
2008 Provides services to public - Both English and French 42 27 13 11 4 4 0 72 15 55

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 17 8 33 0 0 0 59 33 12
2019 Provides services to public - Both English and French 26 33 11 15 11 4 0 61 27 27

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 9 18 9 9 18 0 56 22 11
2019 Provides services to public - Both English and French 30 11 15 15 15 11 3 48 34 27
2017 Provides services to public - English only 18 22 21 18 13 9 0 44 33 23
2017 Provides services to public - Both English and French 11 16 28 16 14 12 2 32 36 42
2014 Provides services to public - English only 27 19 12 11 23 8 0 50 37 26
2014 Provides services to public - Both English and French 18 22 25 8 14 10 3 46 25 37
2011 Provides services to public - English only 18 41 0 12 12 12 6 72 28 17
2011 Provides services to public - Both English and French 10 39 11 5 13 15 7 63 23 39

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 18 18 18 18 18 9 0 40 40 11
2019 Provides services to public - Both English and French 26 26 30 7 11 0 0 52 19 27
2017 Provides services to public - English only 17 30 0 27 21 4 0 50 50 23
2017 Provides services to public - Both English and French 22 23 14 22 19 0 0 45 41 42
2014 Provides services to public - English only 19 23 12 31 11 4 0 44 44 26
2014 Provides services to public - Both English and French 21 21 30 11 14 2 0 43 26 37
2011 Provides services to public - English only 18 35 6 23 18 0 0 53 41 17
2011 Provides services to public - Both English and French 14 43 18 20 5 0 0 57 25 39
2008 Provides services to public - English only 7 17 14 21 41 0 0 24 62 29
2008 Provides services to public - Both English and French 16 40 22 7 13 0 2 57 20 55

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 17 25 8 0 33 8 9 50 40 12
2019 Provides services to public - Both English and French 11 19 23 15 22 4 7 33 42 27
2017 Provides services to public - English only 9 13 17 22 35 0 4 23 59 23
2017 Provides services to public - Both English and French 9 12 22 18 31 2 6 22 53 42
2014 Provides services to public - English only 8 27 16 16 19 11 4 41 41 26
2014 Provides services to public - Both English and French 18 16 14 16 34 2 0 35 51 37
2011 Provides services to public - English only 6 23 18 30 23 0 0 29 53 17
2011 Provides services to public - Both English and French 3 31 21 17 25 0 3 35 43 39
2008 Provides services to public - English only 10 14 7 7 59 0 3 25 68 29
2008 Provides services to public - Both English and French 5 20 24 16 24 5 5 29 45 55

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 83 17 0 0 0 0 0 100 0 12
2019 Provides services to public - Both English and French 59 27 7 4 0 4 0 88 4 27

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 75 0 0 8 0 17 0 90 10 12
2019 Provides services to public - Both English and French 74 4 0 0 8 4 10 91 9 27

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 33 17 0 0 17 0 80 0 12
2019 Provides services to public - Both English and French 51 15 15 4 11 0 4 69 16 27

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 33 17 0 0 17 0 80 0 12
2019 Provides services to public - Both English and French 59 11 7 7 11 0 4 73 19 27

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 17 0 8 0 25 9 88 12 12
2019 Provides services to public - Both English and French 63 15 8 0 7 0 7 84 8 27

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 59 25 0 0 0 17 0 100 0 12
2019 Provides services to public - Both English and French 75 4 0 4 7 0 11 88 12 27

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 67 8 8 0 8 8 0 82 9 12
2019 Provides services to public - Both English and French 74 0 7 11 0 0 8 80 12 27

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 92 0 0 0 0 8 0 100 0 12
2019 Provides services to public - Both English and French 78 4 8 0 0 0 11 91 0 26

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 17 25 25 8 17 8 0 46 27 12
2019 Provides services to public - Both English and French 29 37 15 7 7 4 0 69 15 27
2017 Provides services to public - English only 18 34 4 31 13 0 0 52 44 23
2017 Provides services to public - Both English and French 13 30 19 12 14 6 5 49 29 42

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 25 0 33 0 0 0 67 33 12
2019 Provides services to public - Both English and French 29 37 22 7 4 0 0 67 11 27
2017 Provides services to public - English only 18 39 21 13 0 8 0 62 15 23
2017 Provides services to public - Both English and French 27 35 12 7 12 7 0 67 20 42
2014 Provides services to public - English only 38 31 12 4 0 11 4 82 5 26
2014 Provides services to public - Both English and French 37 35 14 6 5 2 0 75 12 37
2011 Provides services to public - English only 41 35 0 6 6 6 6 87 13 17
2011 Provides services to public - Both English and French 31 54 3 10 0 2 0 87 10 39

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 50 17 8 0 0 17 9 89 0 12
2019 Provides services to public - Both English and French 30 40 11 7 7 4 0 73 15 27
2017 Provides services to public - English only 26 22 25 0 9 18 0 58 11 23
2017 Provides services to public - Both English and French 25 25 22 7 12 9 0 55 21 42
2014 Provides services to public - English only 35 31 16 4 0 11 4 77 5 26
2014 Provides services to public - Both English and French 37 33 14 8 3 2 2 74 11 37

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 59 17 8 8 8 0 0 75 17 12
2019 Provides services to public - Both English and French 40 37 11 7 4 0 0 78 11 27
2017 Provides services to public - English only 35 29 14 9 8 0 5 67 19 22
2017 Provides services to public - Both English and French 32 37 12 5 14 0 0 69 19 42
2014 Provides services to public - English only 50 19 15 12 0 4 0 72 12 26
2014 Provides services to public - Both English and French 32 40 11 9 8 0 0 72 17 37
2011 Provides services to public - English only 47 35 12 6 0 0 0 82 6 17
2011 Provides services to public - Both English and French 48 36 0 10 5 0 0 85 15 39
2008 Provides services to public - English only 17 38 24 10 10 0 0 55 21 29
2008 Provides services to public - Both English and French 38 38 5 11 7 0 0 76 18 55

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 33 25 0 8 0 0 67 8 12
2019 Provides services to public - Both English and French 41 30 19 7 4 0 0 70 11 27
2017 Provides services to public - English only 30 22 27 4 17 0 0 52 21 23
2017 Provides services to public - Both English and French 25 23 19 12 16 4 0 51 30 42
2014 Provides services to public - English only 54 23 19 4 0 0 0 77 4 26
2014 Provides services to public - Both English and French 29 24 19 20 5 2 0 55 26 37
2011 Provides services to public - English only 42 35 0 23 0 0 0 77 23 17
2011 Provides services to public - Both English and French 47 36 13 2 0 2 0 84 2 39

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 33 25 0 8 0 0 67 8 12
2019 Provides services to public - Both English and French 41 30 19 11 0 0 0 70 11 27
2017 Provides services to public - English only 27 30 13 9 21 0 0 56 30 23
2017 Provides services to public - Both English and French 27 29 14 10 16 4 0 58 27 42
2014 Provides services to public - English only 42 38 12 8 0 0 0 81 8 26
2014 Provides services to public - Both English and French 23 35 14 17 8 2 0 60 26 37
2011 Provides services to public - English only 44 6 19 31 0 0 0 50 31 16
2011 Provides services to public - Both English and French 42 32 26 0 0 0 0 74 0 39
2008 Provides services to public - English only 28 38 3 24 7 0 0 66 31 29
2008 Provides services to public - Both English and French 45 22 18 9 4 2 0 69 13 55

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 50 17 17 0 8 8 0 73 9 12
2019 Provides services to public - Both English and French 44 22 15 7 8 4 0 69 16 27
2017 Provides services to public - English only 29 40 9 13 4 4 0 73 18 23
2017 Provides services to public - Both English and French 30 24 7 7 16 14 2 64 27 42
2014 Provides services to public - English only 38 23 27 4 0 4 4 67 4 26
2014 Provides services to public - Both English and French 27 27 22 14 8 3 0 55 23 37
2011 Provides services to public - English only 44 19 12 19 0 6 0 67 20 16
2011 Provides services to public - Both English and French 44 25 18 8 0 5 0 73 8 39
2008 Provides services to public - English only 34 24 14 10 14 3 0 61 25 29
2008 Provides services to public - Both English and French 49 22 15 5 5 2 2 74 11 55
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - English only 34 41 25 12
2019 Provides services to public - Both English and French 22 44 33 27
2017 Provides services to public - English only 17 57 27 23
2017 Provides services to public - Both English and French 31 43 26 42
2014 Provides services to public - English only 19 50 31 26
2014 Provides services to public - Both English and French 24 51 25 37
2011 Provides services to public - English only 18 53 29 17
2011 Provides services to public - Both English and French 18 52 31 39
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 41 8 25 0 0 0 67 25 12
2019 Provides services to public - Both English and French 44 34 15 4 4 0 0 78 7 27

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 75 8 8 8 0 0 0 83 8 12
2019 Provides services to public - Both English and French 69 15 8 4 0 4 0 88 4 26
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 8 17 0 17 25 25 9 37 63 12
2019 Provides services to public - Both English and French 11 19 15 22 15 10 8 36 45 27
2017 Provides services to public - English only 5 9 22 22 13 21 9 20 50 23
2017 Provides services to public - Both English and French 6 7 21 14 17 28 7 20 48 42
2014 Provides services to public - English only 19 15 15 15 8 19 8 47 32 26
2014 Provides services to public - Both English and French 15 19 24 6 9 19 7 47 20 37

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 8 8 25 17 0 9 45 45 12
2019 Provides services to public - Both English and French 24 20 20 7 16 8 4 50 26 25
2017 Provides services to public - English only 10 30 17 13 21 8 0 43 38 23
2017 Provides services to public - Both English and French 16 23 14 21 14 12 0 44 40 42
2014 Provides services to public - English only 31 23 12 19 4 8 4 61 26 26
2014 Provides services to public - Both English and French 26 27 24 5 12 5 0 56 18 37
2011 Provides services to public - English only 24 47 12 6 0 12 0 80 7 17
2011 Provides services to public - Both English and French 26 49 10 8 0 7 0 81 8 39
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 17 17 25 0 8 33 0 50 12 12
2019 Provides services to public - Both English and French 30 4 37 11 4 10 4 39 17 27
2017 Provides services to public - English only 0 4 35 9 0 38 13 9 18 23
2017 Provides services to public - Both English and French 15 10 21 0 16 25 12 40 26 42
2014 Provides services to public - English only 19 23 23 0 0 31 4 64 0 26
2014 Provides services to public - Both English and French 18 14 22 6 3 32 5 51 14 37

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 33 8 0 8 8 0 82 9 12
2019 Provides services to public - Both English and French 37 14 26 4 7 11 0 58 12 27
2017 Provides services to public - English only 4 21 31 4 4 29 4 39 14 23
2017 Provides services to public - Both English and French 18 26 21 2 14 14 5 54 20 42
2014 Provides services to public - English only 31 35 16 0 0 15 4 81 0 26
2014 Provides services to public - Both English and French 29 24 17 9 5 16 0 63 17 37
2011 Provides services to public - English only 41 29 12 0 0 18 0 86 0 17
2011 Provides services to public - Both English and French 28 48 13 2 2 7 0 81 5 39
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 50 8 25 0 17 0 0 59 17 12
2019 Provides services to public - Both English and French 40 34 12 7 7 0 0 73 15 27
2017 Provides services to public - English only 26 47 5 8 14 0 0 73 22 22
2017 Provides services to public - Both English and French 27 24 26 10 10 0 4 53 20 42

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 33 17 8 0 0 0 75 8 12
2019 Provides services to public - Both English and French 15 37 23 14 11 0 0 52 25 27
2017 Provides services to public - English only 39 26 22 4 9 0 0 65 13 23
2017 Provides services to public - Both English and French 11 14 42 19 14 0 0 25 33 42

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 67 25 8 0 0 0 0 92 0 12
2019 Provides services to public - Both English and French 30 40 15 7 7 0 0 70 15 27
2017 Provides services to public - English only 29 36 22 9 4 0 0 65 13 23
2017 Provides services to public - Both English and French 13 27 21 17 17 0 5 42 36 41

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 41 25 8 0 0 0 67 8 12
2019 Provides services to public - Both English and French 15 23 26 18 19 0 0 38 36 27
2017 Provides services to public - English only 21 35 30 9 4 0 0 56 13 23
2017 Provides services to public - Both English and French 9 23 31 14 19 0 4 34 34 42

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 67 25 8 0 0 0 0 92 0 12
2019 Provides services to public - Both English and French 44 45 7 0 4 0 0 89 4 27
2017 Provides services to public - English only 68 23 0 9 0 0 0 91 9 23
2017 Provides services to public - Both English and French 36 34 10 11 2 5 2 75 15 42

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 67 25 0 0 8 0 0 92 8 12
2019 Provides services to public - Both English and French 30 36 26 4 4 0 0 66 7 27
2017 Provides services to public - English only 34 35 13 10 9 0 0 68 18 23
2017 Provides services to public - Both English and French 23 28 18 14 14 0 3 53 29 42

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 33 25 8 0 0 0 66 8 12
2019 Provides services to public - Both English and French 37 30 22 0 11 0 0 66 11 27
2017 Provides services to public - English only 21 30 23 21 4 0 0 51 26 23
2017 Provides services to public - Both English and French 16 27 29 7 14 2 5 46 23 42

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 17 59 0 17 0 8 0 82 18 12
2019 Provides services to public - Both English and French 29 30 30 11 0 0 0 59 11 27
2017 Provides services to public - English only 16 30 32 18 4 0 0 46 22 23
2017 Provides services to public - Both English and French 15 20 28 14 19 4 0 36 34 42

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 50 8 8 0 0 0 83 8 12
2019 Provides services to public - Both English and French 36 26 23 11 4 0 0 63 15 27
2017 Provides services to public - English only 17 30 36 13 4 0 0 47 17 23
2017 Provides services to public - Both English and French 25 12 28 14 14 0 6 40 30 42

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 50 34 8 0 8 0 0 83 8 12
2019 Provides services to public - Both English and French 56 22 7 4 11 0 0 78 15 27

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 27 19 0 9 0 0 72 9 11
2019 Provides services to public - Both English and French 52 26 15 4 4 0 0 78 7 27
2017 Provides services to public - English only 17 60 9 14 0 0 0 77 14 23
2017 Provides services to public - Both English and French 27 26 26 9 9 0 2 54 19 42

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 80 10 0 0 10 0 0 90 10 10
2019 Provides services to public - Both English and French 67 19 11 4 0 0 0 85 4 27
2017 Provides services to public - English only 59 36 4 0 0 0 0 96 0 23
2017 Provides services to public - Both English and French 50 21 15 7 4 3 0 73 12 42

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 90 10 0 0 0 0 0 100 0 10
2019 Provides services to public - Both English and French 67 22 4 0 4 0 3 92 4 27
2017 Provides services to public - English only 61 18 4 4 8 0 4 82 13 23
2017 Provides services to public - Both English and French 51 7 15 7 14 2 4 61 23 42

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 75 8 8 8 0 0 0 83 8 12
2019 Provides services to public - Both English and French 59 19 4 0 19 0 0 78 19 27
2017 Provides services to public - English only 69 18 9 4 0 0 0 87 4 23
2017 Provides services to public - Both English and French 49 24 17 7 0 0 4 76 7 42

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 67 17 8 8 0 0 0 83 8 12
2019 Provides services to public - Both English and French 70 11 8 4 7 0 0 81 11 27
2017 Provides services to public - English only 48 27 9 0 17 0 0 74 17 23
2017 Provides services to public - Both English and French 44 19 12 8 12 0 6 67 21 42

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 75 17 0 8 0 0 0 92 8 12
2019 Provides services to public - Both English and French 63 11 11 4 11 0 0 74 15 27
2017 Provides services to public - English only 62 0 12 0 4 0 22 79 5 23
2017 Provides services to public - Both English and French 44 19 4 3 0 0 30 90 4 42

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 66 0 0 0 0 0 34 100 0 12
2019 Provides services to public - Both English and French 66 7 8 0 8 0 12 83 9 26
2017 Provides services to public - English only 76 15 10 0 0 0 0 90 0 21
2017 Provides services to public - Both English and French 68 21 2 0 2 0 6 95 3 42

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 50 17 8 17 0 0 9 73 18 12
2019 Provides services to public - Both English and French 70 22 4 0 4 0 0 93 4 27
2017 Provides services to public - English only 74 22 0 0 4 0 0 96 4 23
2017 Provides services to public - Both English and French 58 14 9 2 5 0 11 81 8 42

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 92 8 0 0 0 0 0 100 0 12
2019 Provides services to public - Both English and French 85 12 0 0 4 0 0 96 4 27
2017 Provides services to public - English only 48 33 18 0 0 0 0 82 0 22
2017 Provides services to public - Both English and French 44 28 10 2 5 2 9 81 8 42

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 75 25 0 0 0 0 0 100 0 12
2019 Provides services to public - Both English and French 63 22 8 0 7 0 0 85 7 27

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 25 33 8 0 0 0 59 8 12
2019 Provides services to public - Both English and French 23 26 29 19 4 0 0 49 22 27
2017 Provides services to public - English only 18 29 32 0 21 0 0 47 21 23
2017 Provides services to public - Both English and French 6 19 47 11 17 0 0 25 28 42

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 0 25 41 8 25 0 0 34 25 12
2019 Provides services to public - Both English and French 4 19 27 39 12 0 0 50 23 26
2017 Provides services to public - English only 13 23 46 5 13 0 0 18 36 22
2017 Provides services to public - Both English and French 14 21 37 19 4 0 5 24 37 42

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 50 41 0 0 8 0 0 92 8 12
2019 Provides services to public - Both English and French 34 36 11 11 7 0 0 70 19 27
2017 Provides services to public - English only 18 37 22 9 13 0 0 55 23 22
2017 Provides services to public - Both English and French 20 37 27 2 9 4 0 60 12 42

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 17 8 25 17 0 0 50 41 12
2019 Provides services to public - Both English and French 27 16 23 15 19 0 0 43 34 26
2017 Provides services to public - English only 8 44 18 13 17 0 0 52 30 23
2017 Provides services to public - Both English and French 14 30 28 9 19 0 0 43 28 42
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 8 92 12
2019 Provides services to public - Both English and French 11 89 27
2017 Provides services to public - Both English and French 23 77 42
2014 Provides services to public - Both English and French 22 78 36
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 17 25 8 17 0 0 34 66 12
2019 Provides services to public - Both English and French 34 48 11 4 0 4 0 35 65 27
2017 Provides services to public - English only 30 31 18 0 4 17 0 36 64 23
2017 Provides services to public - Both English and French 36 23 19 12 2 5 3 38 62 41

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 75 8 0 0 0 8 8 100 0 12
2019 Provides services to public - Both English and French 66 8 11 7 4 0 4 77 12 27
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