2019 Public Service Employee Survey Results for Canadian Human Rights Commission by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	39	4	16	5	0	0	74	21	73
2019	Does not provide services to public	40	50	3	7	0	0	0	90	7	70
2017	Provides services to public	21	49	11	14	5	0	0	70	19	75
2017	Does not provide services to public	32	55	0	10	3	0	0	87	13	63
2014	Provides services to public	37	44	2	14	3	0	0	81	17	89
2014	Does not provide services to public	49	40	4	2	4	1	0	90	6	86
2011	Provides services to public	36	47	6	9	2	0	0	83	11	83
2011	Does not provide services to public	43	46	1	9	0	1	0	90	9	88
2008	Provides services to public	36	49	2	9	2	0	1	86	12	96
2008	Does not provide services to public	44	35	3	15	3	0	0	79	18	66

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	70	20	2	5	3	0	0	90	8	71
2019	Does not provide services to public	72	21	5	1	1	0	0	93	2	70
2017	Provides services to public	66	24	3	7	0	0	0	90	7	75
2017	Does not provide services to public	65	21	3	8	4	0	0	86	11	63
2014	Provides services to public	66	16	9	5	2	0	2	83	8	89
2014	Does not provide services to public	69	18	6	5	1	1	0	89	6	86
2011	Provides services to public	66	19	5	7	2	0	1	86	9	83
2011	Does not provide services to public	61	24	9	4	2	1	0	85	6	88
2008	Provides services to public	60	19	6	9	4	0	1	80	14	96
2008	Does not provide services to public	68	18	3	9	2	0	0	86	11	66

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	32	6	11	0	0	83	11	73
2019	Does not provide services to public	51	41	4	3	1	0	92	4	70
2017	Provides services to public	50	38	2	5	4	0	89	9	75
2017	Does not provide services to public	44	45	0	7	3	0	90	10	63
2014	Provides services to public	54	32	3	8	2	0	86	10	89
2014	Does not provide services to public	55	38	1	2	2	1	95	4	86
2011	Provides services to public	61	22	7	7	4	0	82	11	83
2011	Does not provide services to public	59	29	5	4	2	1	88	6	89

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	33	7	11	3	0	0	79	14	73
2019	Does not provide services to public	42	43	7	7	1	0	0	85	8	70
2018	Provides services to public	35	48	5	9	1	0	2	85	10	57
2018	Does not provide services to public	44	34	6	12	2	1	0	79	15	77
2017	Provides services to public	40	34	11	11	4	0	0	74	15	75
2017	Does not provide services to public	41	39	17	1	2	0	0	80	3	63
2014	Provides services to public	45	37	8	7	2	0	2	83	9	89
2014	Does not provide services to public	54	31	7	2	4	1	0	87	6	86
2011	Provides services to public	46	36	6	8	1	0	4	85	9	83
2011	Does not provide services to public	43	37	10	6	1	1	2	83	7	89
2008	Provides services to public	28	42	8	13	5	2	2	73	18	96
2008	Does not provide services to public	44	33	11	11	0	0	2	78	11	66

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	36	12	3	0	0	85	3	70
2019	Does not provide services to public	59	33	4	3	1	0	92	4	70
2017	Provides services to public	58	30	7	1	4	0	88	5	75
2017	Does not provide services to public	60	35	2	1	2	0	95	3	63
2014	Provides services to public	60	32	2	6	1	0	91	7	89
2014	Does not provide services to public	61	29	3	5	0	1	92	5	86

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	70	19	4	3	3	0	1	90	6	72
2019	Does not provide services to public	59	27	6	6	1	0	1	87	7	70
2018	Provides services to public	59	27	4	8	0	0	2	88	9	58
2018	Does not provide services to public	63	18	7	8	1	3	0	83	9	77
2017	Provides services to public	59	29	2	7	1	0	1	89	8	74
2017	Does not provide services to public	56	18	19	7	0	0	0	75	7	63
2014	Provides services to public	67	21	3	3	5	0	0	89	8	89
2014	Does not provide services to public	59	25	6	9	0	1	0	85	9	86
2011	Provides services to public	67	18	1	8	2	1	1	88	11	82
2011	Does not provide services to public	52	36	5	7	0	1	0	88	7	89

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	33	6	4	1	0	0	89	5	73
2019	Does not provide services to public	52	34	10	3	1	0	0	86	4	70
2018	Provides services to public	39	52	5	2	2	0	0	91	4	58
2018	Does not provide services to public	54	33	3	5	5	0	0	87	11	77
2017	Provides services to public	44	40	7	6	2	0	0	85	8	75
2017	Does not provide services to public	48	36	8	1	7	0	0	84	8	63
2014	Provides services to public	56	34	7	3	0	0	0	90	3	89
2014	Does not provide services to public	55	29	6	9	1	0	0	84	10	86
2011	Provides services to public	65	22	7	2	4	0	0	87	6	83
2011	Does not provide services to public	56	32	6	3	2	1	0	88	6	89
2008	Provides services to public	48	34	8	5	3	0	1	83	8	96
2008	Does not provide services to public	52	41	6	0	2	0	0	92	2	66

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	34	15	8	3	0	0	74	11	73
2019	Does not provide services to public	51	32	11	4	1	0	0	83	5	70
2018	Provides services to public	42	36	7	9	5	0	0	79	14	58
2018	Does not provide services to public	49	28	10	7	5	1	0	77	12	77
2017	Provides services to public	34	42	11	6	5	0	2	78	11	75
2017	Does not provide services to public	51	32	10	8	0	0	0	83	8	63
2014	Provides services to public	45	30	9	7	8	0	0	75	15	89
2014	Does not provide services to public	51	31	11	7	1	0	0	81	8	86
2011	Provides services to public	48	35	5	9	4	0	0	83	12	83
2011	Does not provide services to public	39	40	11	3	5	1	1	80	8	89

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	33	15	9	1	0	0	75	11	73
2019	Does not provide services to public	40	47	4	6	3	0	0	87	9	70
2018	Provides services to public	41	31	14	14	0	0	0	72	14	58
2018	Does not provide services to public	34	43	6	13	3	1	0	78	15	77
2017	Provides services to public	32	40	12	9	4	0	4	75	13	75
2017	Does not provide services to public	40	41	7	6	6	0	0	81	12	63

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	33	8	1	1	0	89	3	73
2019	Does not provide services to public	61	34	3	0	3	0	95	3	70
2018	Provides services to public	61	33	6	0	0	0	94	0	57
2018	Does not provide services to public	63	24	6	3	2	1	88	5	77
2017	Provides services to public	52	37	5	5	1	0	89	6	75
2017	Does not provide services to public	52	34	7	5	3	0	86	7	63
2014	Provides services to public	61	28	10	0	1	0	89	1	89
2014	Does not provide services to public	53	38	6	4	0	0	91	4	86
2011	Provides services to public	68	26	5	0	1	0	94	1	83
2011	Does not provide services to public	58	32	6	4	0	1	91	4	89
2008	Provides services to public	57	30	3	5	2	2	89	7	96
2008	Does not provide services to public	64	30	5	2	0	0	94	2	66

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	31	7	4	4	85	8	73
2019	Does not provide services to public	52	31	12	3	3	83	6	70
2018	Provides services to public	44	35	14	4	4	78	7	57
2018	Does not provide services to public	50	34	6	4	5	85	9	77
2017	Provides services to public	42	37	9	4	8	79	12	74
2017	Does not provide services to public	47	28	15	9	2	75	11	63

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	72	24	3	0	1	0	96	1	71
2019	Does not provide services to public	59	29	10	2	1	0	87	3	69
2018	Provides services to public	61	35	3	0	0	0	97	0	57
2018	Does not provide services to public	62	26	8	1	3	0	88	4	77
2017	Provides services to public	59	29	10	1	1	0	88	2	75
2017	Does not provide services to public	59	31	4	5	2	0	90	6	63
2014	Provides services to public	74	18	3	4	0	0	92	4	89
2014	Does not provide services to public	67	26	5	2	0	0	93	2	86
2011	Provides services to public	76	18	4	2	0	0	94	2	83
2011	Does not provide services to public	65	26	6	1	0	1	92	1	89

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	40	5	11	1	0	0	83	12	73
2019	Does not provide services to public	46	39	10	3	2	0	0	85	5	68
2018	Provides services to public	48	37	7	5	3	0	0	84	8	57
2018	Does not provide services to public	51	32	2	7	5	2	0	85	12	77
2017	Provides services to public	39	38	10	10	4	0	0	77	13	75
2017	Does not provide services to public	45	36	10	4	5	0	0	81	9	63
2014	Provides services to public	44	29	13	6	7	2	0	74	13	89
2014	Does not provide services to public	46	36	15	2	1	0	0	82	4	86
2011	Provides services to public	56	31	6	4	4	0	0	86	8	82
2011	Does not provide services to public	45	34	8	10	1	1	1	81	11	89

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	36	8	6	2	0	0	85	7	73
2019	Does not provide services to public	58	29	12	0	1	0	0	87	1	70
2018	Provides services to public	46	46	4	4	1	0	0	91	5	56
2018	Does not provide services to public	60	20	12	7	1	0	0	80	8	77
2017	Provides services to public	33	48	7	4	6	0	2	83	10	75
2017	Does not provide services to public	51	36	6	3	3	0	0	87	6	63
2014	Provides services to public	49	25	13	7	5	2	0	75	12	89
2014	Does not provide services to public	54	26	11	5	4	0	0	80	9	86

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	39	9	5	3	0	0	83	8	73
2019	Does not provide services to public	48	37	14	0	1	0	0	85	1	70
2018	Provides services to public	39	44	10	7	0	0	0	83	7	57
2018	Does not provide services to public	48	35	6	8	2	1	0	84	10	76
2017	Provides services to public	30	45	13	8	5	0	0	74	12	75
2017	Does not provide services to public	44	39	11	4	2	0	0	83	6	63
2014	Provides services to public	50	34	6	7	2	2	0	85	9	88
2014	Does not provide services to public	54	36	7	1	1	0	0	90	2	86
2011	Provides services to public	57	28	6	5	4	0	0	85	9	82
2011	Does not provide services to public	50	32	9	4	0	2	2	86	5	89

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	41	3	3	1	0	93	4	73
2019	Does not provide services to public	52	35	10	2	1	0	88	3	70
2018	Provides services to public	51	35	11	4	0	0	86	4	57
2018	Does not provide services to public	58	28	5	4	2	1	88	7	77
2017	Provides services to public	51	34	7	2	4	2	86	6	74
2017	Does not provide services to public	51	33	7	5	3	0	84	8	63
2014	Provides services to public	64	26	5	3	1	0	90	4	89
2014	Does not provide services to public	60	25	10	4	1	0	84	5	86
2011	Provides services to public	65	24	9	2	0	0	89	2	83
2011	Does not provide services to public	54	36	3	5	1	1	91	6	89
2008	Provides services to public	50	38	7	3	2	0	88	5	96
2008	Does not provide services to public	59	36	0	5	0	0	95	5	66

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	29	13	9	8	0	0	71	16	73
2019	Does not provide services to public	39	30	19	9	4	0	0	68	13	70
2018	Provides services to public	33	31	14	13	7	0	2	65	21	58
2018	Does not provide services to public	37	36	17	4	5	1	0	73	9	76
2017	Provides services to public	24	39	15	8	9	1	2	66	18	75
2017	Does not provide services to public	39	40	12	6	3	0	0	79	9	63
2014	Provides services to public	46	29	11	7	6	0	1	76	12	89
2014	Does not provide services to public	47	32	15	3	1	1	0	80	5	86
2011	Provides services to public	37	24	23	10	6	0	0	61	16	83
2011	Does not provide services to public	38	30	20	8	3	1	0	69	11	89
2008	Provides services to public	27	29	24	15	3	1	1	57	18	96
2008	Does not provide services to public	35	32	17	11	6	0	0	67	17	66

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	3	23	37	26	10	1	0	36	26	73
2019	Does not provide services to public	9	16	32	27	15	0	0	43	25	70
2018	Provides services to public	9	21	35	25	10	0	0	35	30	58
2018	Does not provide services to public	6	30	22	19	16	2	4	38	39	77
2017	Provides services to public	8	31	42	12	7	0	1	19	39	75
2017	Does not provide services to public	17	25	24	14	12	4	3	29	46	63
2014	Provides services to public	1	12	32	30	22	0	3	54	13	88
2014	Does not provide services to public	4	22	40	21	13	1	0	34	26	85
2011	Provides services to public	7	18	29	25	17	1	2	44	26	82
2011	Does not provide services to public	4	22	28	28	11	2	5	42	28	89
2008	Provides services to public	3	28	33	22	7	2	4	31	34	95
2008	Does not provide services to public	9	24	47	11	8	0	2	18	34	66

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	2	10	28	31	26	1	1	59	12	72
2019	Does not provide services to public	5	10	22	34	29	0	0	63	15	70
2018	Provides services to public	4	20	30	28	16	0	2	45	24	58
2018	Does not provide services to public	4	16	28	24	23	5	0	50	21	77
2017	Provides services to public	7	16	35	24	16	0	2	41	24	75
2017	Does not provide services to public	13	7	20	32	22	1	5	58	21	63
2014	Provides services to public	3	6	20	31	32	3	5	69	9	88
2014	Does not provide services to public	4	7	20	38	27	1	4	68	11	86
2011	Provides services to public	6	7	16	40	25	1	4	69	14	83
2011	Does not provide services to public	2	9	27	30	21	5	6	57	13	89
2008	Provides services to public	2	10	32	29	15	3	8	49	14	96
2008	Does not provide services to public	2	15	35	20	23	3	3	45	18	66

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	5	15	34	28	15	3	0	44	21	72
2019	Does not provide services to public	3	11	19	41	22	3	0	65	15	69
2018	Provides services to public	3	17	37	23	20	0	0	43	20	58
2018	Does not provide services to public	1	8	28	37	20	6	0	60	10	76
2017	Provides services to public	7	16	38	26	12	1	0	38	24	75
2017	Does not provide services to public	4	14	26	29	17	1	7	51	20	63
2014	Provides services to public	6	16	24	26	27	0	1	54	22	89
2014	Does not provide services to public	6	12	32	24	22	1	4	48	19	86
2011	Provides services to public	15	14	27	23	17	1	4	42	30	83
2011	Does not provide services to public	5	7	37	29	17	2	4	48	13	89
2008	Provides services to public	15	19	34	18	5	2	7	25	37	96
2008	Does not provide services to public	20	18	25	18	15	0	3	35	40	65

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	2	6	22	33	35	0	1	69	8	73
2019	Does not provide services to public	0	3	25	45	28	0	0	72	3	70
2018	Provides services to public	0	7	28	37	27	0	2	65	7	58
2018	Does not provide services to public	4	8	22	30	30	5	0	64	13	76
2017	Provides services to public	2	10	39	23	18	1	6	45	13	75
2017	Does not provide services to public	3	8	24	35	28	0	1	64	11	63
2014	Provides services to public	0	7	22	46	23	2	1	70	7	89
2014	Does not provide services to public	1	7	29	39	21	0	2	61	9	84
2011	Provides services to public	7	8	20	31	26	1	5	61	17	83
2011	Does not provide services to public	3	9	33	30	21	2	1	53	12	89
2008	Provides services to public	7	19	25	30	13	2	4	46	28	96
2008	Does not provide services to public	6	14	33	30	15	0	2	46	20	66

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	16	31	24	13	1	1	38	30	73
2019	Does not provide services to public	11	19	23	24	19	2	3	46	31	70
2018	Provides services to public	20	23	26	22	8	0	2	30	43	58
2018	Does not provide services to public	15	19	25	19	19	3	0	40	35	76
2017	Provides services to public	19	25	28	15	10	2	0	26	45	75
2017	Does not provide services to public	14	29	19	12	20	0	6	35	45	63
2014	Provides services to public	6	16	28	25	20	1	3	48	22	89
2014	Does not provide services to public	7	20	33	23	13	1	2	38	28	86
2011	Provides services to public	15	24	23	18	14	1	5	35	41	83
2011	Does not provide services to public	9	23	25	24	13	2	4	40	34	89
2008	Provides services to public	16	28	21	19	9	2	5	30	47	96
2008	Does not provide services to public	9	25	29	25	11	2	0	36	34	65

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	3	15	21	34	24	3	0	60	18	73
2019	Does not provide services to public	6	3	31	24	34	2	0	59	9	70
2018	Provides services to public	7	14	30	29	20	0	0	49	21	58
2018	Does not provide services to public	1	9	22	40	20	6	1	65	11	77
2017	Provides services to public	9	11	28	26	24	1	1	51	21	74
2017	Does not provide services to public	3	16	13	36	18	4	11	62	22	63
2014	Provides services to public	2	3	19	33	38	2	3	74	6	89
2014	Does not provide services to public	1	11	17	35	29	3	4	69	13	86
2011	Provides services to public	6	12	16	33	27	0	5	64	19	83
2011	Does not provide services to public	2	14	22	29	19	8	6	56	19	89
2008	Provides services to public	5	17	36	24	9	6	2	37	24	95
2008	Does not provide services to public	3	24	26	27	15	5	0	44	29	66

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	13	40	23	16	2	0	39	20	73
2019	Does not provide services to public	2	7	32	32	25	3	0	58	9	70
2018	Provides services to public	4	17	41	18	21	0	0	38	21	58
2018	Does not provide services to public	3	8	34	29	20	5	1	52	11	77
2017	Provides services to public	6	22	34	24	13	0	1	37	28	75
2017	Does not provide services to public	2	12	27	28	25	1	5	56	15	63
2014	Provides services to public	7	8	32	31	21	0	1	53	15	89
2014	Does not provide services to public	5	11	31	31	19	1	2	51	16	86

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	26	36	13	11	0	0	24	40	73
2019	Does not provide services to public	7	13	32	26	23	0	0	49	20	70

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	16	4	3	1	0	1	92	4	73
2019	Does not provide services to public	76	17	3	3	2	0	0	93	4	70
2017	Provides services to public	69	21	2	6	1	0	0	90	7	75
2017	Does not provide services to public	68	22	2	6	1	0	0	90	8	63
2014	Provides services to public	73	13	3	7	3	0	0	86	10	89
2014	Does not provide services to public	77	14	2	3	0	1	2	94	4	86
2011	Provides services to public	71	20	4	4	2	0	0	91	5	82
2011	Does not provide services to public	75	16	2	5	0	1	1	92	5	89
2008	Provides services to public	75	14	2	5	3	0	1	89	9	95
2008	Does not provide services to public	89	5	2	2	2	0	2	95	3	66

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	27	10	14	1	1	4	73	16	73
2019	Does not provide services to public	38	29	11	9	2	6	6	76	12	70
2018	Provides services to public	30	32	19	7	5	5	2	66	13	58
2018	Does not provide services to public	37	19	10	12	6	9	5	66	22	76
2017	Provides services to public	25	26	23	14	6	6	0	55	21	75
2017	Does not provide services to public	34	23	13	16	4	7	3	64	22	63
2014	Provides services to public	41	27	11	9	7	3	2	72	17	89
2014	Does not provide services to public	44	26	12	1	10	3	4	75	12	86

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	31	1	5	4	1	0	89	10	73
2019	Does not provide services to public	55	33	6	6	0	0	0	88	6	70
2018	Provides services to public	49	27	11	12	2	0	0	76	14	57
2018	Does not provide services to public	57	23	11	6	1	1	0	81	8	76
2017	Provides services to public	39	36	12	7	6	0	0	75	13	75
2017	Does not provide services to public	54	24	10	8	3	1	0	79	11	63
2014	Provides services to public	55	28	6	8	2	1	0	84	11	89
2014	Does not provide services to public	60	24	1	7	6	1	1	85	14	86

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	26	6	4	1	0	89	5	73
2019	Does not provide services to public	72	22	0	6	0	0	94	6	68
2018	Provides services to public	63	26	10	2	0	0	88	2	58
2018	Does not provide services to public	62	25	8	3	1	1	88	4	77
2017	Provides services to public	40	48	4	5	4	0	88	8	74
2017	Does not provide services to public	53	36	11	0	0	0	89	0	63
2014	Provides services to public	50	41	3	6	0	0	91	6	89
2014	Does not provide services to public	67	26	3	2	1	0	94	4	86

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	36	1	2	3	1	94	4	73
2019	Does not provide services to public	60	29	6	3	0	2	91	3	70
2018	Provides services to public	59	31	5	3	2	0	90	5	58
2018	Does not provide services to public	53	35	6	3	2	1	88	5	77

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	22	9	4	0	0	2	87	4	73
2019	Does not provide services to public	60	22	9	1	1	1	5	88	3	70

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	35	4	6	0	0	2	90	6	73
2019	Does not provide services to public	49	35	13	3	0	0	0	84	3	70
2018	Provides services to public	54	36	5	2	2	0	2	91	4	58
2018	Does not provide services to public	50	32	9	4	4	1	0	83	8	77
2017	Provides services to public	38	38	12	4	6	0	2	78	10	75
2017	Does not provide services to public	53	34	6	4	3	0	0	87	8	63
2014	Provides services to public	56	16	11	9	7	0	1	72	16	89
2014	Does not provide services to public	57	26	11	5	1	1	0	83	6	86
2011	Provides services to public	57	28	5	4	4	0	2	87	7	83
2011	Does not provide services to public	47	35	6	10	1	1	0	83	11	89
2008	Provides services to public	52	26	12	7	1	2	0	80	9	95
2008	Does not provide services to public	59	26	9	5	0	0	2	86	5	66

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	31	6	3	2	0	2	90	4	73
2019	Does not provide services to public	54	35	9	0	0	2	0	91	0	69
2018	Provides services to public	55	36	7	0	0	0	2	93	0	58
2018	Does not provide services to public	65	22	7	4	1	1	0	88	6	76
2017	Provides services to public	45	41	5	1	4	0	5	90	5	75
2017	Does not provide services to public	58	18	20	1	2	1	0	77	3	63
2014	Provides services to public	59	22	8	7	3	0	1	82	11	89
2014	Does not provide services to public	57	27	10	5	0	1	0	85	5	86
2011	Provides services to public	67	22	2	2	5	0	2	91	7	83
2011	Does not provide services to public	59	21	9	6	2	4	0	82	8	89
2008	Provides services to public	48	28	12	5	1	4	1	81	7	95
2008	Does not provide services to public	68	23	5	2	0	0	3	94	2	66

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	30	7	4	0	0	2	88	4	73
2019	Does not provide services to public	55	30	12	3	0	0	0	85	3	69
2018	Provides services to public	55	36	2	5	0	0	2	93	6	58
2018	Does not provide services to public	54	31	6	5	1	1	0	87	7	77
2017	Provides services to public	39	45	7	3	4	0	2	86	6	74
2017	Does not provide services to public	54	25	7	9	4	1	0	80	13	63
2014	Provides services to public	48	34	10	5	2	0	1	82	7	89
2014	Does not provide services to public	60	30	5	2	2	1	0	91	5	86
2011	Provides services to public	61	24	8	2	4	0	1	86	6	83
2011	Does not provide services to public	50	31	4	7	6	1	1	82	13	89
2008	Provides services to public	48	35	9	5	1	1	0	84	6	95
2008	Does not provide services to public	64	26	5	2	3	0	2	91	5	66

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	85	5	4	4	0	0	2	92	4	73
2019	Does not provide services to public	84	16	0	0	0	0	0	100	0	70
2017	Provides services to public	75	18	1	0	0	0	6	99	0	74
2017	Does not provide services to public	85	12	2	1	0	0	0	97	1	63
2014	Provides services to public	84	8	1	3	2	0	1	93	6	89
2014	Does not provide services to public	90	8	0	1	0	0	0	99	1	86
2011	Provides services to public	88	5	1	4	1	0	1	94	5	83
2011	Does not provide services to public	82	13	1	2	0	1	0	97	2	89
2008	Provides services to public	87	7	1	3	0	1	0	96	3	95
2008	Does not provide services to public	85	11	0	3	0	0	2	97	3	66

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	75	15	5	3	0	0	3	93	3	72
2019	Does not provide services to public	60	25	7	5	0	1	2	88	5	70
2017	Provides services to public	77	14	1	2	1	0	4	95	4	74
2017	Does not provide services to public	63	20	8	4	2	0	3	86	6	63
2014	Provides services to public	66	21	6	2	3	0	1	88	6	89
2014	Does not provide services to public	67	19	6	4	0	2	2	90	4	86
2011	Provides services to public	59	18	13	7	1	0	1	78	8	83
2011	Does not provide services to public	47	31	8	3	4	5	1	83	8	89

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	27	6	0	0	2	94	0	73
2019	Does not provide services to public	68	23	6	3	0	0	91	3	70
2018	Provides services to public	76	12	8	2	0	2	90	2	58
2018	Does not provide services to public	72	22	3	4	0	0	93	4	77
2017	Provides services to public	66	20	5	4	2	2	89	6	74
2017	Does not provide services to public	65	20	11	4	0	0	85	4	63

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	23	13	2	1	0	2	84	3	73
2019	Does not provide services to public	64	27	5	4	0	0	0	91	4	70
2018	Provides services to public	66	23	7	4	0	0	2	90	4	58
2018	Does not provide services to public	61	26	9	1	1	1	0	88	3	77
2017	Provides services to public	52	29	8	3	5	0	2	84	8	74
2017	Does not provide services to public	65	14	15	5	2	0	0	79	7	63
2014	Provides services to public	57	22	10	3	6	0	1	80	9	89
2014	Does not provide services to public	68	20	2	7	0	2	0	90	7	86

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	42	15	13	0	0	0	72	13	14
2019	Does not provide services to public	30	55	6	0	5	5	0	89	5	22

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	21	12	13	4	3	69	18	73
2019	Does not provide services to public	51	35	9	3	1	1	87	4	70
2018	Provides services to public	55	24	14	4	2	2	81	5	58
2018	Does not provide services to public	46	30	15	2	3	4	79	5	77
2017	Provides services to public	31	39	16	7	4	4	72	11	75
2017	Does not provide services to public	39	32	13	9	3	4	74	12	63
2014	Provides services to public	45	29	14	3	5	4	77	8	89
2014	Does not provide services to public	49	34	5	7	4	1	84	12	86
2011	Provides services to public	47	35	6	6	4	2	83	10	82
2011	Does not provide services to public	39	40	12	4	1	3	82	6	89

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	25	16	16	4	1	0	63	21	70
2019	Does not provide services to public	47	36	8	6	1	1	0	84	7	70
2018	Provides services to public	33	42	12	9	4	0	0	75	13	57
2018	Does not provide services to public	34	36	15	8	1	5	1	75	10	77
2017	Provides services to public	22	38	16	16	8	0	0	60	25	75
2017	Does not provide services to public	33	32	17	11	6	1	0	66	17	63
2014	Provides services to public	46	29	13	8	2	2	0	76	10	89
2014	Does not provide services to public	45	36	5	10	4	1	0	81	14	86
2011	Provides services to public	43	36	5	11	4	1	0	80	15	83
2011	Does not provide services to public	41	35	16	5	1	1	0	77	6	89
2008	Provides services to public	37	28	13	14	6	2	0	67	20	95
2008	Does not provide services to public	36	35	11	9	9	0	0	71	18	66

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	37	20	17	4	3	0	57	22	73
2019	Does not provide services to public	38	32	14	7	3	6	0	74	11	70
2018	Provides services to public	24	27	26	21	2	0	0	51	23	58
2018	Does not provide services to public	22	35	26	8	0	8	1	63	9	76
2017	Provides services to public	8	45	10	28	6	3	0	55	35	75
2017	Does not provide services to public	27	27	18	15	6	7	0	58	23	63
2014	Provides services to public	33	34	17	12	2	2	0	68	15	89
2014	Does not provide services to public	33	39	8	10	4	6	0	77	14	86
2011	Provides services to public	23	52	12	7	2	4	0	78	10	82
2011	Does not provide services to public	25	47	10	8	4	7	0	77	13	89
2008	Provides services to public	16	43	21	9	5	5	0	62	16	95
2008	Does not provide services to public	29	32	12	15	8	5	0	63	24	66

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	24	24	14	6	3	0	55	20	73
2019	Does not provide services to public	30	38	10	15	5	1	0	69	21	70
2018	Provides services to public	21	33	19	23	4	0	0	54	26	58
2018	Does not provide services to public	23	37	19	9	5	5	1	65	15	77
2017	Provides services to public	9	41	16	22	10	1	0	51	33	74
2017	Does not provide services to public	31	31	14	18	3	3	0	64	22	63
2014	Provides services to public	32	40	16	7	3	1	0	73	10	89
2014	Does not provide services to public	36	41	11	7	4	1	0	78	11	86
2011	Provides services to public	29	45	11	10	4	1	0	75	14	82
2011	Does not provide services to public	20	51	8	15	4	2	0	73	19	89
2008	Provides services to public	23	46	8	16	5	1	0	70	21	95
2008	Does not provide services to public	32	36	8	20	3	2	0	69	23	66

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	29	8	3	1	0	0	87	4	73
2019	Does not provide services to public	62	31	7	0	0	0	0	93	0	70

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	40	11	8	1	1	79	10	72
2019	Does not provide services to public	40	48	3	9	0	0	88	9	70
2018	Provides services to public	34	43	16	7	0	0	77	7	58
2018	Does not provide services to public	35	42	9	9	3	2	79	12	77
2017	Provides services to public	25	54	9	7	4	0	80	11	75
2017	Does not provide services to public	39	37	13	10	2	0	76	11	63
2014	Provides services to public	56	28	15	0	1	0	84	1	89
2014	Does not provide services to public	57	35	7	0	1	0	92	1	86
2011	Provides services to public	48	34	7	7	2	1	83	10	82
2011	Does not provide services to public	38	47	2	11	1	1	85	12	89

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	33	15	22	5	3	0	57	28	73
2019	Does not provide services to public	37	27	16	14	2	5	0	67	16	69

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	33	6	16	0	0	0	78	16	72
2019	Does not provide services to public	50	29	9	6	0	1	4	84	6	69
2018	Provides services to public	41	38	12	7	1	0	0	79	8	58
2018	Does not provide services to public	40	23	15	9	4	4	4	69	14	76
2017	Provides services to public	34	41	13	10	1	0	0	76	11	75
2017	Does not provide services to public	48	23	10	11	3	4	1	75	14	63
2014	Provides services to public	63	24	5	2	0	4	1	92	2	89
2014	Does not provide services to public	55	25	12	4	2	1	0	82	6	86
2011	Provides services to public	54	25	8	7	4	1	1	81	11	82
2011	Does not provide services to public	45	33	7	8	4	2	1	81	11	89
2008	Provides services to public	44	30	6	11	3	4	1	78	15	96
2008	Does not provide services to public	41	41	3	9	5	2	0	83	14	66

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	42	10	4	2	1	1	84	6	73
2019	Does not provide services to public	51	32	12	3	0	2	0	84	3	70
2018	Provides services to public	35	40	22	4	0	0	0	75	4	57
2018	Does not provide services to public	40	38	12	4	1	4	0	82	6	74

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	25	14	12	8	8	4	61	23	73
2019	Does not provide services to public	32	25	14	6	3	15	4	71	11	70
2018	Provides services to public	28	24	21	9	2	12	5	62	13	58
2018	Does not provide services to public	28	25	20	8	6	9	4	61	16	77
2017	Provides services to public	23	26	22	10	6	9	4	56	18	75
2017	Does not provide services to public	25	22	20	8	5	18	3	59	16	63
2014	Provides services to public	32	23	14	12	8	9	2	62	23	89
2014	Does not provide services to public	25	35	7	13	7	8	5	69	24	86
2011	Provides services to public	38	20	18	7	6	6	3	65	15	83
2011	Does not provide services to public	25	24	19	11	5	9	8	58	19	89

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	29	18	16	9	3	1	56	26	73
2019	Does not provide services to public	37	33	16	7	4	3	0	72	12	70
2018	Provides services to public	26	28	21	14	7	5	0	56	22	58
2018	Does not provide services to public	36	31	11	13	4	3	1	70	18	76
2017	Provides services to public	28	37	19	6	10	0	0	65	16	74
2017	Does not provide services to public	30	45	6	15	2	3	0	77	17	62
2014	Provides services to public	42	32	13	7	6	0	0	74	13	89
2014	Does not provide services to public	36	38	8	7	3	7	1	81	11	86
2011	Provides services to public	39	36	12	8	2	1	0	77	11	83
2011	Does not provide services to public	31	42	12	7	2	2	4	77	10	89
2008	Provides services to public	32	32	10	13	10	1	1	66	23	96
2008	Does not provide services to public	24	50	6	14	5	2	0	75	18	66

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	29	18	18	14	3	3	47	34	72
2019	Does not provide services to public	33	19	10	18	10	3	6	58	31	70
2018	Provides services to public	18	11	17	29	13	3	10	33	47	57
2018	Does not provide services to public	20	16	19	28	9	6	2	39	40	77
2017	Provides services to public	8	29	22	17	18	3	2	39	37	75
2017	Does not provide services to public	11	30	17	12	14	7	9	49	31	63
2014	Provides services to public	18	22	16	22	17	3	2	42	41	89
2014	Does not provide services to public	21	19	17	22	16	6	0	42	40	86
2011	Provides services to public	24	19	15	19	17	2	5	46	38	83
2011	Does not provide services to public	18	20	19	20	14	2	8	42	37	89
2008	Provides services to public	11	22	16	19	25	5	2	36	47	96
2008	Does not provide services to public	8	23	17	30	12	3	8	34	47	66

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	22	10	3	1	0	0	86	4	72
2019	Does not provide services to public	59	21	9	5	0	0	7	86	5	70

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	10	7	1	8	1	8	81	11	73
2019	Does not provide services to public	64	8	6	3	1	1	16	87	5	69

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	18	9	10	0	1	1	81	10	73
2019	Does not provide services to public	62	15	8	8	0	3	5	84	8	68

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	22	11	8	4	1	5	75	13	73
2019	Does not provide services to public	62	11	11	5	2	3	6	81	7	70

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	15	9	9	3	5	3	78	13	73
2019	Does not provide services to public	73	7	3	4	5	2	6	87	10	69

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	76	14	3	2	0	1	4	95	2	73
2019	Does not provide services to public	78	9	2	0	3	2	7	95	3	70

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	85	7	0	1	3	3	1	95	5	72
2019	Does not provide services to public	83	6	3	0	0	1	7	97	0	70

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	92	1	1	0	0	0	5	99	0	72
2019	Does not provide services to public	84	6	2	0	0	1	7	98	0	70

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	52	13	5	2	1	80	7	73
2019	Does not provide services to public	39	39	17	1	0	4	81	1	68
2018	Provides services to public	32	42	16	8	2	0	73	10	57
2018	Does not provide services to public	41	34	11	5	3	6	79	9	77
2017	Provides services to public	23	45	19	8	4	1	69	12	75
2017	Does not provide services to public	37	36	7	14	3	3	76	17	63

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	38	0	4	0	1	0	96	4	73
2019	Does not provide services to public	65	23	10	1	0	0	0	89	1	66
2018	Provides services to public	57	29	7	6	0	0	0	86	6	57
2018	Does not provide services to public	64	20	7	3	1	3	3	89	4	77
2017	Provides services to public	54	35	5	2	2	1	0	90	5	75
2017	Does not provide services to public	64	28	5	3	0	0	0	92	3	62
2014	Provides services to public	63	28	7	1	1	0	0	91	2	89
2014	Does not provide services to public	78	16	1	4	0	1	0	95	4	86
2011	Provides services to public	66	25	5	3	0	1	0	92	3	82
2011	Does not provide services to public	56	35	4	2	0	3	0	94	2	89

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	32	7	4	4	1	1	85	8	73
2019	Does not provide services to public	67	21	6	1	2	3	0	90	3	68
2018	Provides services to public	57	30	6	8	0	0	0	86	8	57
2018	Does not provide services to public	68	20	5	4	1	1	0	90	5	76
2017	Provides services to public	56	30	5	4	5	1	0	87	8	75
2017	Does not provide services to public	64	27	3	5	0	2	0	92	5	63
2014	Provides services to public	71	24	3	1	1	0	0	95	2	89
2014	Does not provide services to public	73	16	4	4	0	3	0	92	4	86

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	70	21	3	4	0	1	93	4	73
2019	Does not provide services to public	70	27	3	0	0	0	97	0	69
2018	Provides services to public	68	25	5	0	2	0	93	2	57
2018	Does not provide services to public	68	21	5	5	0	0	89	5	77
2017	Provides services to public	60	32	4	1	4	0	91	5	75
2017	Does not provide services to public	64	31	3	2	0	0	95	2	63
2014	Provides services to public	65	24	6	2	2	0	90	5	89
2014	Does not provide services to public	73	20	4	1	0	1	95	1	86
2011	Provides services to public	67	21	8	5	0	0	88	5	82
2011	Does not provide services to public	60	36	0	1	1	1	98	2	88
2008	Provides services to public	55	34	5	2	3	0	89	5	94
2008	Does not provide services to public	61	29	5	5	2	0	89	6	66

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	18	15	7	1	0	76	8	72
2019	Does not provide services to public	60	28	10	2	0	0	88	2	70
2018	Provides services to public	56	26	13	2	2	2	83	4	57
2018	Does not provide services to public	57	27	10	5	1	0	83	6	77
2017	Provides services to public	45	29	17	6	4	0	74	10	75
2017	Does not provide services to public	56	22	15	2	5	1	79	6	63
2014	Provides services to public	64	23	9	5	0	0	86	5	89
2014	Does not provide services to public	63	25	5	5	1	1	89	6	86
2011	Provides services to public	65	22	10	4	0	0	87	4	83
2011	Does not provide services to public	57	25	13	1	1	2	84	2	89

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	25	7	9	3	0	82	11	73
2019	Does not provide services to public	61	29	7	2	2	0	89	3	69
2018	Provides services to public	56	33	6	4	2	0	89	5	57
2018	Does not provide services to public	54	31	9	4	2	0	85	6	77
2017	Provides services to public	39	37	13	6	5	0	76	11	75
2017	Does not provide services to public	59	19	12	6	3	1	79	9	63
2014	Provides services to public	63	21	8	8	0	0	84	8	89
2014	Does not provide services to public	59	29	5	4	1	1	90	5	86
2011	Provides services to public	64	21	11	5	0	0	84	5	83
2011	Does not provide services to public	56	29	8	4	2	1	86	6	88
2008	Provides services to public	43	38	11	3	4	1	82	7	95
2008	Does not provide services to public	44	39	8	9	0	0	83	9	66

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	16	19	9	4	0	0	68	13	73
2019	Does not provide services to public	53	28	8	6	3	1	0	82	9	70
2018	Provides services to public	49	19	14	14	0	3	0	71	15	57
2018	Does not provide services to public	52	23	11	4	6	3	0	77	11	77
2017	Provides services to public	42	28	13	10	5	3	0	72	15	75
2017	Does not provide services to public	48	16	15	6	12	3	0	66	19	63
2014	Provides services to public	59	14	13	7	1	4	1	78	8	89
2014	Does not provide services to public	56	15	12	11	4	2	0	73	15	86
2011	Provides services to public	55	19	13	7	5	1	0	75	12	83
2011	Does not provide services to public	52	21	9	9	5	3	1	77	14	89
2008	Provides services to public	39	28	12	9	6	4	1	71	17	95
2008	Does not provide services to public	41	24	8	12	3	12	0	74	17	66

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	12	43	44	73
2019	Does not provide services to public	15	43	42	69
2018	Provides services to public	12	36	52	58
2018	Does not provide services to public	18	47	35	77
2017	Provides services to public	22	43	35	73
2017	Does not provide services to public	37	38	25	63
2014	Provides services to public	14	52	34	89
2014	Does not provide services to public	19	40	41	85
2011	Provides services to public	22	45	32	83
2011	Does not provide services to public	26	44	30	89

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	54	5	5	0	0	3	90	5	73
2019	Does not provide services to public	39	37	6	3	0	1	14	89	3	70

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	23	1	0	2	4	3	97	2	73
2019	Does not provide services to public	51	21	8	0	0	5	14	90	0	70

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	10	18	4	4	29	6	60	13	72
2019	Does not provide services to public	31	7	19	5	2	30	7	60	10	70
2018	Provides services to public	26	17	12	5	2	36	2	70	11	58
2018	Does not provide services to public	25	16	11	1	5	29	12	70	11	76
2017	Provides services to public	22	23	14	6	6	21	7	64	17	75
2017	Does not provide services to public	23	28	11	5	0	27	6	77	7	63
2014	Provides services to public	41	15	9	7	5	22	2	73	15	89
2014	Does not provide services to public	35	13	9	4	6	26	9	72	15	86

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	21	13	7	4	7	1	74	12	73
2019	Does not provide services to public	57	20	12	3	0	6	2	84	4	69
2018	Provides services to public	52	23	14	2	2	8	0	81	4	58
2018	Does not provide services to public	46	28	12	5	1	8	0	80	7	76
2017	Provides services to public	38	37	9	4	6	6	0	80	10	75
2017	Does not provide services to public	43	39	7	3	0	9	0	89	4	63
2014	Provides services to public	53	32	4	5	3	2	0	87	8	89
2014	Does not provide services to public	61	19	10	2	4	4	0	83	6	86
2011	Provides services to public	66	24	6	1	0	2	0	93	1	82
2011	Does not provide services to public	59	30	6	1	1	3	0	91	2	89

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	6	18	3	3	27	7	64	9	73
2019	Does not provide services to public	35	13	15	2	2	29	5	72	5	70
2018	Provides services to public	37	14	19	2	0	28	2	71	2	58
2018	Does not provide services to public	37	10	11	4	1	28	9	76	8	77
2017	Provides services to public	35	16	13	1	2	25	7	76	6	75
2017	Does not provide services to public	32	17	15	2	0	29	6	75	3	63
2014	Provides services to public	48	15	9	5	3	17	2	79	10	89
2014	Does not provide services to public	40	16	9	2	2	20	9	80	7	86

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	19	10	4	3	8	6	81	8	73
2019	Does not provide services to public	65	17	8	2	0	8	0	89	2	70
2018	Provides services to public	59	26	8	4	0	3	0	88	4	58
2018	Does not provide services to public	55	30	8	2	0	4	1	89	3	77
2017	Provides services to public	60	21	6	3	2	7	1	88	6	74
2017	Does not provide services to public	63	25	3	3	0	4	2	93	3	63
2014	Provides services to public	65	20	7	5	1	2	1	87	6	89
2014	Does not provide services to public	69	20	6	1	1	2	0	91	2	86
2011	Provides services to public	74	20	2	1	0	2	0	96	1	83
2011	Does not provide services to public	78	18	1	1	0	2	0	98	1	89

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	21	24	6	13	0	0	57	19	73
2019	Does not provide services to public	32	38	17	6	4	0	1	72	11	69
2018	Provides services to public	31	28	20	14	7	0	0	59	21	57
2018	Does not provide services to public	33	24	17	13	11	0	1	59	24	77
2017	Provides services to public	24	27	18	11	16	1	2	53	29	75
2017	Does not provide services to public	29	21	19	17	14	0	1	50	31	63

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	35	20	16	11	0	52	27	73
2019	Does not provide services to public	25	20	33	15	7	0	45	22	70
2018	Provides services to public	21	23	21	20	16	0	43	36	57
2018	Does not provide services to public	19	30	21	16	14	0	49	30	77
2017	Provides services to public	7	31	23	20	17	1	39	38	75
2017	Does not provide services to public	21	36	19	17	8	0	57	24	62

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	33	10	8	5	0	1	76	13	73
2019	Does not provide services to public	42	27	21	7	2	0	1	70	9	69
2018	Provides services to public	29	33	16	13	4	0	5	66	17	57
2018	Does not provide services to public	37	30	14	12	6	0	0	67	19	76
2017	Provides services to public	21	32	23	17	4	2	0	55	21	75
2017	Does not provide services to public	33	31	18	14	2	0	2	65	16	63

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	24	26	20	12	0	0	42	32	72
2019	Does not provide services to public	25	20	23	24	5	2	0	47	30	70
2018	Provides services to public	14	23	17	23	22	0	2	37	45	57
2018	Does not provide services to public	25	24	19	20	12	0	0	49	32	76
2017	Provides services to public	7	21	26	25	20	1	0	28	46	75
2017	Does not provide services to public	22	16	30	20	10	2	0	39	31	63

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	18	8	3	6	0	4	82	9	73
2019	Does not provide services to public	51	24	10	12	0	2	2	78	12	70
2018	Provides services to public	47	21	12	5	7	0	7	74	13	57
2018	Does not provide services to public	53	26	8	5	2	0	5	83	8	76
2017	Provides services to public	41	28	15	9	2	1	4	72	12	74
2017	Does not provide services to public	43	22	13	6	1	0	14	76	9	63

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	19	14	9	4	1	0	73	13	73
2019	Does not provide services to public	26	44	24	4	2	0	0	70	6	69
2018	Provides services to public	38	25	12	12	9	0	4	65	22	57
2018	Does not provide services to public	37	23	16	15	8	0	1	61	23	76
2017	Provides services to public	30	32	22	9	2	0	4	65	12	75
2017	Does not provide services to public	30	29	26	8	4	1	1	61	12	63

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	35	17	9	1	3	1	71	11	73
2019	Does not provide services to public	51	37	10	1	0	0	0	89	1	70
2018	Provides services to public	28	41	22	5	3	0	0	69	9	56
2018	Does not provide services to public	43	31	13	12	0	1	0	75	12	77
2017	Provides services to public	20	36	22	13	4	0	5	59	18	75
2017	Does not provide services to public	41	23	19	10	4	1	1	66	15	63

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	40	26	4	4	1	66	8	72
2019	Does not provide services to public	33	38	20	8	2	0	71	9	70
2018	Provides services to public	25	28	27	15	6	0	53	20	56
2018	Does not provide services to public	32	30	22	13	4	0	61	17	77
2017	Provides services to public	19	31	25	17	6	2	50	24	75
2017	Does not provide services to public	24	31	18	15	12	0	55	27	63

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	26	19	5	4	1	71	9	73
2019	Does not provide services to public	46	32	13	9	0	0	78	9	70
2018	Provides services to public	33	38	23	7	0	0	71	7	56
2018	Does not provide services to public	37	36	13	9	5	0	73	14	77
2017	Provides services to public	24	33	23	9	6	5	60	16	75
2017	Does not provide services to public	43	25	12	9	11	0	69	19	63

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	58	22	9	4	6	0	1	81	10	72
2019	Does not provide services to public	62	25	10	3	1	0	0	86	4	70

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	22	16	7	3	0	1	74	10	71
2019	Does not provide services to public	51	34	11	1	3	0	0	85	4	70
2018	Provides services to public	28	39	13	17	4	0	0	67	20	56
2018	Does not provide services to public	37	35	19	7	3	0	0	72	9	76
2017	Provides services to public	26	30	28	7	4	1	4	59	11	75
2017	Does not provide services to public	52	21	18	7	2	0	0	73	9	63

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	15	14	3	1	0	3	81	4	73
2019	Does not provide services to public	75	19	1	5	0	0	0	94	5	70
2018	Provides services to public	69	18	4	4	3	0	2	89	7	56
2018	Does not provide services to public	65	27	6	2	0	0	0	92	2	74
2017	Provides services to public	58	24	11	2	0	0	4	86	2	75
2017	Does not provide services to public	64	20	12	2	0	2	0	86	2	63

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	85	5	3	0	1	5	96	1	72
2019	Does not provide services to public	80	16	2	2	0	1	97	2	70
2018	Provides services to public	87	5	0	2	0	6	98	2	56
2018	Does not provide services to public	78	12	3	5	0	3	92	5	77

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	86	6	1	1	4	1	93	6	73
2019	Does not provide services to public	91	3	2	2	2	1	95	3	70
2018	Provides services to public	81	4	7	2	0	6	90	2	55
2018	Does not provide services to public	83	9	5	1	0	1	93	1	77
2017	Provides services to public	75	12	6	1	2	4	90	4	75
2017	Does not provide services to public	84	7	5	0	0	4	95	0	63

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	19	11	1	1	1	86	3	72
2019	Does not provide services to public	76	17	2	3	2	0	93	5	70
2018	Provides services to public	56	33	5	0	6	0	89	6	57
2018	Does not provide services to public	62	23	5	7	1	1	86	8	75
2017	Provides services to public	36	38	14	8	1	2	76	9	75
2017	Does not provide services to public	64	21	14	0	0	2	86	0	63

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	16	11	3	3	0	3	82	6	72
2019	Does not provide services to public	77	15	6	0	1	0	0	93	1	70
2018	Provides services to public	72	12	7	5	2	0	2	86	7	58
2018	Does not provide services to public	70	19	7	0	3	0	1	91	3	76
2017	Provides services to public	63	23	4	2	4	0	4	89	6	74
2017	Does not provide services to public	74	17	4	2	0	1	2	95	2	63

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	5	8	1	0	0	23	88	1	73
2019	Does not provide services to public	80	5	2	2	0	0	11	95	2	69
2018	Provides services to public	44	17	5	0	2	2	30	90	3	58
2018	Does not provide services to public	65	10	3	4	0	0	18	92	5	74
2017	Provides services to public	52	19	2	2	0	0	24	94	3	75
2017	Does not provide services to public	66	9	3	0	0	0	23	96	0	63

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	24	12	4	5	3	78	9	73
2019	Does not provide services to public	84	10	2	0	0	5	98	0	70
2018	Provides services to public	45	25	20	4	5	2	71	9	56
2018	Does not provide services to public	76	20	3	0	0	1	97	0	76
2017	Provides services to public	50	26	10	9	0	5	80	9	75
2017	Does not provide services to public	78	15	1	0	0	5	98	0	62

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	82	8	6	0	2	0	3	93	2	73
2019	Does not provide services to public	87	5	3	0	1	2	3	96	1	70
2018	Provides services to public	78	12	0	3	4	0	4	93	7	57
2018	Does not provide services to public	86	6	3	1	3	1	0	93	4	75
2017	Provides services to public	74	6	10	1	2	0	6	86	4	75
2017	Does not provide services to public	82	12	3	0	0	0	4	97	0	63

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	20	11	1	0	0	1	88	1	73
2019	Does not provide services to public	59	26	13	0	2	0	1	85	2	69
2018	Provides services to public	45	33	15	4	4	0	0	77	7	58
2018	Does not provide services to public	41	28	27	2	0	1	0	70	2	76
2017	Provides services to public	46	33	14	4	0	0	4	82	4	75
2017	Does not provide services to public	47	31	13	6	0	0	3	80	7	63

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	45	24	15	1	0	0	60	16	73
2019	Does not provide services to public	21	40	30	8	0	0	1	62	8	70
2018	Provides services to public	9	41	26	18	5	2	0	50	24	58
2018	Does not provide services to public	20	34	27	13	6	0	0	54	19	77
2017	Provides services to public	4	29	40	21	5	1	0	33	26	75
2017	Does not provide services to public	10	38	33	15	4	0	0	48	20	63

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	10	38	38	6	0	0	43	19	73
2019	Does not provide services to public	8	13	36	27	14	0	1	42	21	70
2018	Provides services to public	9	19	40	26	7	0	0	33	28	58
2018	Does not provide services to public	10	19	33	22	15	1	0	37	30	77
2017	Provides services to public	7	27	34	28	4	0	0	31	35	75
2017	Does not provide services to public	6	24	31	22	17	0	0	39	30	63

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	31	8	7	0	0	85	7	73
2019	Does not provide services to public	56	29	12	0	0	3	87	0	70
2018	Provides services to public	51	39	5	4	0	0	91	4	58
2018	Does not provide services to public	56	37	3	3	1	0	93	4	76
2017	Provides services to public	40	34	13	8	4	1	75	11	74
2017	Does not provide services to public	33	52	8	6	2	0	85	7	63

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	36	12	14	1	0	73	15	73
2019	Does not provide services to public	46	35	14	2	1	1	82	3	70
2018	Provides services to public	38	31	15	10	4	2	70	14	58
2018	Does not provide services to public	43	31	16	5	2	1	76	8	77
2017	Provides services to public	24	38	17	16	5	0	62	20	75
2017	Does not provide services to public	35	41	11	10	3	0	76	13	62

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	73
2019	Does not provide services to public	31	69	70
2017	Provides services to public	45	55	75
2017	Does not provide services to public	30	70	63
2014	Provides services to public	45	55	88
2014	Does not provide services to public	27	73	86

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	93	7	31
2019	Does not provide services to public	97	3	20
2017	Provides services to public	92	8	34
2017	Does not provide services to public	90	10	19
2014	Provides services to public	95	5	39
2014	Does not provide services to public	100	0	23

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	72	17	3	7	0	90	7	29
2019	Does not provide services to public	57	27	5	11	0	85	11	19
2017	Provides services to public	72	19	0	7	3	90	10	32
2017	Does not provide services to public	76	18	0	0	6	94	6	17
2014	Provides services to public	68	21	5	6	0	89	6	37
2014	Does not provide services to public	78	22	0	0	0	100	0	23

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	26	20	9	11	3	0	33	67	73
2019	Does not provide services to public	31	42	14	6	6	2	0	31	69	70
2018	Provides services to public	33	30	25	11	2	0	0	33	67	58
2018	Does not provide services to public	28	35	21	12	4	0	1	28	72	77
2017	Provides services to public	35	24	22	14	2	3	0	36	64	75
2017	Does not provide services to public	26	30	21	8	7	8	0	28	72	63

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	60	40	48
2019	Does not provide services to public	42	58	47

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	65	35	47
2019	Does not provide services to public	62	38	47
2018	Provides services to public	54	46	39
2018	Does not provide services to public	47	53	55

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	18	17	21	17	0	2	44	38	48
2019	Does not provide services to public	45	21	11	13	4	0	5	69	19	47
2018	Provides services to public	30	20	18	15	9	0	8	54	26	39
2018	Does not provide services to public	36	25	12	11	13	4	0	63	24	55
2017	Provides services to public	15	20	12	19	17	3	14	43	43	46
2017	Does not provide services to public	20	21	5	26	21	4	3	44	51	42

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	9	9	9	28	4	35	25	61	48
2019	Does not provide services to public	15	9	10	9	6	7	44	47	32	47
2018	Provides services to public	8	5	5	10	21	2	49	27	63	39
2018	Does not provide services to public	11	12	12	9	19	9	29	37	44	55
2017	Provides services to public	7	5	10	6	17	10	46	26	52	46
2017	Does not provide services to public	13	6	8	13	18	2	40	33	54	42

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	12	11	8	11	8	68	21	73
2019	Does not provide services to public	50	13	11	5	10	11	70	17	70
2018	Provides services to public	42	14	13	11	13	9	61	25	58
2018	Does not provide services to public	43	21	15	7	8	6	68	16	76

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Date modified:: 2020-01-01

2019 Public Service Employee Survey Results for Canadian Human Rights Commission by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.