2019 Public Service Employee Survey Results for Western Economic Diversification Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	31	1	4	0	95	4	83
2019	Does not provide services to public	67	28	2	2	1	95	3	172
2017	Provides services to public	48	44	2	6	0	92	6	85
2017	Does not provide services to public	66	31	1	2	0	97	2	188
2014	Provides services to public	45	40	1	9	4	85	13	88
2014	Does not provide services to public	51	41	2	4	2	91	6	163
2011	Provides services to public	57	34	3	5	1	91	7	108
2011	Does not provide services to public	51	40	2	5	2	91	6	253
2008	Provides services to public	48	37	5	6	4	85	10	125
2008	Does not provide services to public	51	35	3	7	2	87	10	247

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	14	1	4	0	0	6	95	4	83
2019	Does not provide services to public	82	12	2	2	1	0	2	96	2	170
2017	Provides services to public	75	13	4	2	1	0	5	92	4	85
2017	Does not provide services to public	84	9	1	3	2	0	2	94	5	187
2014	Provides services to public	75	8	6	2	1	0	8	90	4	88
2014	Does not provide services to public	79	12	3	2	2	1	2	93	4	163
2011	Provides services to public	78	10	6	1	2	0	3	91	3	107
2011	Does not provide services to public	82	11	2	2	2	0	0	93	4	253
2008	Provides services to public	78	14	2	4	2	0	1	92	6	125
2008	Does not provide services to public	79	12	3	2	1	0	3	94	3	247

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	25	6	7	0	87	7	83
2019	Does not provide services to public	60	28	2	6	3	88	10	169
2017	Provides services to public	46	33	8	11	1	80	12	85
2017	Does not provide services to public	59	27	5	5	4	86	9	188
2014	Provides services to public	55	31	6	2	6	87	8	88
2014	Does not provide services to public	71	24	1	2	2	94	4	163
2011	Provides services to public	60	27	6	5	2	87	7	108
2011	Does not provide services to public	57	32	2	6	4	89	9	252

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	46	14	6	2	0	0	78	9	82
2019	Does not provide services to public	46	36	11	6	1	0	1	82	7	170
2018	Provides services to public	39	43	10	7	0	0	0	82	7	58
2018	Does not provide services to public	41	48	6	4	2	0	0	89	6	168
2017	Provides services to public	36	46	11	7	0	0	0	82	7	85
2017	Does not provide services to public	44	31	9	12	4	0	0	75	16	188
2014	Provides services to public	25	46	7	15	8	0	0	71	22	88
2014	Does not provide services to public	34	45	10	9	3	0	0	79	12	163
2011	Provides services to public	32	49	7	9	2	0	1	82	11	108
2011	Does not provide services to public	33	45	8	8	3	0	2	80	11	253
2008	Provides services to public	30	48	10	5	6	0	1	79	10	125
2008	Does not provide services to public	36	40	12	6	3	1	2	78	10	248

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	28	6	1	0	0	93	1	82
2019	Does not provide services to public	66	24	4	5	1	1	91	6	170
2017	Provides services to public	70	26	1	2	0	0	96	2	84
2017	Does not provide services to public	67	26	4	2	2	0	93	3	188
2014	Provides services to public	53	36	6	4	1	0	89	6	89
2014	Does not provide services to public	59	33	5	2	1	0	92	3	163

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	29	7	2	0	0	0	90	2	83
2019	Does not provide services to public	63	25	5	6	1	1	0	89	7	171
2018	Provides services to public	51	32	12	5	0	0	0	83	5	58
2018	Does not provide services to public	57	29	9	4	1	0	0	86	5	167
2017	Provides services to public	47	31	10	8	1	2	0	80	10	84
2017	Does not provide services to public	56	28	9	5	2	0	0	84	7	187
2014	Provides services to public	37	41	8	8	5	0	1	79	13	89
2014	Does not provide services to public	48	34	8	9	2	0	0	82	10	162
2011	Provides services to public	48	36	6	7	3	0	1	85	9	107
2011	Does not provide services to public	50	32	7	7	3	0	0	83	10	252

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	34	6	2	0	0	91	2	83
2019	Does not provide services to public	55	31	7	4	3	0	86	7	171
2018	Provides services to public	60	28	7	5	0	0	88	5	58
2018	Does not provide services to public	37	48	10	3	2	0	85	5	168
2017	Provides services to public	44	47	6	1	2	0	91	4	85
2017	Does not provide services to public	39	43	6	7	4	1	83	11	188
2014	Provides services to public	35	46	3	9	6	0	81	15	89
2014	Does not provide services to public	37	44	7	6	6	0	81	12	163
2011	Provides services to public	42	38	9	6	4	0	80	10	107
2011	Does not provide services to public	32	46	10	7	5	0	78	13	253
2008	Provides services to public	39	40	10	8	4	0	78	12	124
2008	Does not provide services to public	37	36	11	11	4	0	73	15	246

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	37	10	5	4	0	82	9	83
2019	Does not provide services to public	52	35	6	5	3	0	87	7	172
2018	Provides services to public	52	26	17	4	2	0	77	5	58
2018	Does not provide services to public	39	42	11	6	2	1	81	8	167
2017	Provides services to public	35	39	15	11	0	0	75	11	85
2017	Does not provide services to public	41	38	10	9	3	0	78	12	188
2014	Provides services to public	37	32	13	10	8	0	69	18	89
2014	Does not provide services to public	42	34	12	9	4	0	75	12	163
2011	Provides services to public	28	45	8	9	9	1	74	18	108
2011	Does not provide services to public	32	38	11	15	4	0	70	19	253

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	41	15	7	1	77	9	83
2019	Does not provide services to public	39	44	7	7	2	84	10	170
2018	Provides services to public	38	45	10	5	2	83	7	58
2018	Does not provide services to public	35	47	9	7	3	82	9	168
2017	Provides services to public	36	44	10	9	1	80	10	85
2017	Does not provide services to public	39	42	9	9	1	81	10	188

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	29	5	6	0	0	89	6	83
2019	Does not provide services to public	59	31	6	3	1	0	90	4	171
2018	Provides services to public	63	34	4	0	0	0	96	0	57
2018	Does not provide services to public	53	38	6	2	1	0	90	3	168
2017	Provides services to public	51	35	9	4	1	0	86	5	85
2017	Does not provide services to public	51	37	7	6	0	0	87	6	188
2014	Provides services to public	50	43	4	1	1	0	93	2	89
2014	Does not provide services to public	52	34	8	3	2	0	87	6	163
2011	Provides services to public	47	37	5	6	4	1	85	10	107
2011	Does not provide services to public	40	42	10	5	2	1	83	7	253
2008	Provides services to public	53	30	7	6	4	0	83	10	124
2008	Does not provide services to public	42	40	8	7	2	0	82	10	248

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	37	7	4	0	0	89	4	82
2019	Does not provide services to public	54	34	3	5	4	0	89	8	171
2018	Provides services to public	56	26	15	2	2	0	82	3	57
2018	Does not provide services to public	45	42	6	5	2	0	87	7	168
2017	Provides services to public	41	42	11	3	2	0	83	6	85
2017	Does not provide services to public	45	36	8	8	3	1	81	11	188

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	73	18	8	1	0	91	1	81
2019	Does not provide services to public	66	23	6	4	2	89	5	170
2018	Provides services to public	67	22	9	2	0	89	2	55
2018	Does not provide services to public	60	29	8	1	1	89	2	167
2017	Provides services to public	68	26	3	1	1	94	2	85
2017	Does not provide services to public	52	36	7	4	0	88	5	187
2014	Provides services to public	61	28	4	4	2	89	7	89
2014	Does not provide services to public	61	27	6	3	2	88	6	162
2011	Provides services to public	70	22	5	3	1	91	4	106
2011	Does not provide services to public	59	31	8	1	2	90	3	253

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	39	9	7	2	0	82	10	83
2019	Does not provide services to public	53	32	8	4	2	0	85	7	170
2018	Provides services to public	49	33	11	7	0	0	82	7	57
2018	Does not provide services to public	46	40	8	4	2	1	86	7	168
2017	Provides services to public	40	39	11	9	1	0	79	10	85
2017	Does not provide services to public	38	40	11	8	2	1	79	10	187
2014	Provides services to public	27	42	11	13	7	0	69	20	89
2014	Does not provide services to public	32	43	10	10	5	0	74	15	163
2011	Provides services to public	37	36	8	10	8	0	73	19	108
2011	Does not provide services to public	38	39	9	6	6	0	78	13	253

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	29	6	6	1	0	87	7	83
2019	Does not provide services to public	58	30	5	5	2	0	88	7	171
2018	Provides services to public	56	30	7	5	2	0	86	7	57
2018	Does not provide services to public	51	38	6	4	1	0	89	5	167
2017	Provides services to public	47	31	11	9	2	0	78	11	85
2017	Does not provide services to public	48	36	9	7	0	1	84	8	187
2014	Provides services to public	33	36	10	14	8	0	68	22	89
2014	Does not provide services to public	42	39	9	6	5	0	81	11	163

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	35	6	9	0	0	1	85	9	80
2019	Does not provide services to public	55	32	5	4	3	0	1	87	7	170
2018	Provides services to public	44	46	3	7	0	0	0	90	7	57
2018	Does not provide services to public	53	33	7	5	2	0	0	86	7	168
2017	Provides services to public	42	39	14	5	0	0	0	81	5	85
2017	Does not provide services to public	48	37	7	6	1	0	0	86	7	186
2014	Provides services to public	42	26	9	13	10	0	0	68	23	89
2014	Does not provide services to public	44	36	12	6	3	0	0	80	9	163
2011	Provides services to public	42	36	11	8	2	1	0	79	10	107
2011	Does not provide services to public	48	34	7	7	4	1	0	82	11	252

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	29	6	4	0	0	90	4	83
2019	Does not provide services to public	62	27	6	1	4	0	89	5	172
2018	Provides services to public	63	30	3	3	0	0	93	3	57
2018	Does not provide services to public	52	35	9	2	2	0	87	4	167
2017	Provides services to public	51	38	6	2	2	0	89	5	85
2017	Does not provide services to public	49	36	7	5	3	0	85	8	186
2014	Provides services to public	50	30	7	10	3	0	80	13	89
2014	Does not provide services to public	47	36	7	6	4	0	83	10	163
2011	Provides services to public	49	37	8	3	3	0	86	6	107
2011	Does not provide services to public	41	45	7	5	2	0	86	7	253
2008	Provides services to public	40	42	9	6	2	1	82	9	124
2008	Does not provide services to public	41	40	9	8	2	0	81	10	247

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	39	17	5	3	0	0	75	8	81
2019	Does not provide services to public	39	36	17	5	2	1	0	76	7	172
2018	Provides services to public	36	33	19	7	5	0	0	69	12	58
2018	Does not provide services to public	44	33	15	8	0	0	0	77	8	168
2017	Provides services to public	32	46	14	3	5	0	0	78	9	85
2017	Does not provide services to public	38	41	14	4	2	0	0	80	5	187
2014	Provides services to public	34	38	19	7	2	0	1	72	9	89
2014	Does not provide services to public	36	39	15	7	1	1	1	76	9	163
2011	Provides services to public	35	36	20	6	3	0	0	71	9	108
2011	Does not provide services to public	33	41	15	6	4	0	0	74	11	253
2008	Provides services to public	30	34	21	9	6	0	0	64	15	125
2008	Does not provide services to public	30	32	25	7	5	0	0	63	12	247

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	23	36	18	9	0	1	28	36	83
2019	Does not provide services to public	5	19	41	22	12	1	1	35	24	172
2018	Provides services to public	9	27	33	19	9	2	2	29	37	57
2018	Does not provide services to public	10	20	37	20	12	0	1	33	30	168
2017	Provides services to public	16	20	48	7	5	2	1	13	38	84
2017	Does not provide services to public	8	21	35	22	11	0	2	34	30	188
2014	Provides services to public	12	26	37	16	5	0	2	22	40	89
2014	Does not provide services to public	11	19	43	15	10	1	1	25	31	162
2011	Provides services to public	15	25	40	12	7	0	1	19	40	107
2011	Does not provide services to public	13	20	39	16	10	0	2	27	34	252
2008	Provides services to public	12	23	35	25	3	0	2	28	36	125
2008	Does not provide services to public	9	24	37	18	8	2	2	27	34	247

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	1	10	16	34	34	2	2	72	12	82
2019	Does not provide services to public	1	5	17	37	38	1	1	76	7	172
2018	Provides services to public	0	9	21	39	29	0	2	69	9	57
2018	Does not provide services to public	4	9	21	28	35	1	2	65	13	166
2017	Provides services to public	4	16	26	29	22	2	1	53	20	85
2017	Does not provide services to public	5	8	29	27	26	2	3	56	14	188
2014	Provides services to public	7	15	32	24	19	1	2	45	22	88
2014	Does not provide services to public	7	12	27	34	14	3	3	51	21	161
2011	Provides services to public	6	17	33	27	12	3	2	42	23	108
2011	Does not provide services to public	8	14	25	28	22	1	3	51	22	252
2008	Provides services to public	8	18	29	34	9	0	2	44	26	125
2008	Does not provide services to public	5	13	25	33	17	2	4	53	19	248

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	32	30	11	7	0	1	18	51	82
2019	Does not provide services to public	11	16	30	23	20	0	0	43	27	172
2018	Provides services to public	23	25	29	12	7	0	4	20	50	57
2018	Does not provide services to public	7	18	40	21	13	1	1	34	26	166
2017	Provides services to public	23	32	29	11	5	1	0	16	55	85
2017	Does not provide services to public	13	23	26	20	15	1	1	36	37	187
2014	Provides services to public	30	21	30	11	5	0	3	17	53	89
2014	Does not provide services to public	17	21	29	20	9	2	3	30	39	162
2011	Provides services to public	28	26	27	12	1	2	3	14	57	106
2011	Does not provide services to public	17	23	31	15	12	0	2	28	41	253
2008	Provides services to public	37	26	19	11	3	0	4	15	65	125
2008	Does not provide services to public	15	21	30	20	8	2	4	29	39	248

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	23	41	20	7	0	2	27	31	83
2019	Does not provide services to public	7	13	33	29	18	1	0	47	20	172
2018	Provides services to public	9	14	49	19	5	2	2	25	24	57
2018	Does not provide services to public	4	12	40	29	14	0	1	43	16	166
2017	Provides services to public	12	20	44	19	4	1	0	23	32	85
2017	Does not provide services to public	7	16	37	24	16	0	0	40	23	188
2014	Provides services to public	8	23	41	18	9	1	1	27	31	87
2014	Does not provide services to public	8	19	41	18	12	1	1	30	27	163
2011	Provides services to public	9	15	43	22	9	1	2	31	25	108
2011	Does not provide services to public	10	14	36	26	13	0	2	40	24	251
2008	Provides services to public	9	14	44	22	10	1	1	32	23	124
2008	Does not provide services to public	5	18	35	28	11	1	2	40	24	247

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	17	26	24	15	2	1	40	33	83
2019	Does not provide services to public	8	14	35	23	17	1	1	42	22	172
2018	Provides services to public	11	26	30	21	10	0	2	31	38	57
2018	Does not provide services to public	10	18	32	21	16	0	2	38	29	168
2017	Provides services to public	19	24	28	20	6	4	0	27	45	84
2017	Does not provide services to public	9	24	32	17	14	1	4	32	34	188
2014	Provides services to public	20	29	30	11	9	0	1	20	49	89
2014	Does not provide services to public	22	29	30	12	4	2	2	16	53	163
2011	Provides services to public	18	28	25	19	9	0	2	28	46	107
2011	Does not provide services to public	13	18	33	18	17	0	2	35	31	252
2008	Provides services to public	9	19	33	28	8	2	1	37	29	124
2008	Does not provide services to public	9	17	30	22	14	4	3	39	29	246

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	3	9	22	39	22	4	3	65	12	82
2019	Does not provide services to public	2	6	25	30	33	3	1	65	9	170
2018	Provides services to public	2	7	16	52	19	2	2	74	9	57
2018	Does not provide services to public	3	10	28	29	27	1	2	58	13	166
2017	Provides services to public	5	8	21	42	18	4	2	64	14	84
2017	Does not provide services to public	2	10	21	37	23	3	4	64	13	188
2014	Provides services to public	7	8	30	28	21	0	7	52	16	88
2014	Does not provide services to public	4	15	27	32	12	3	7	50	20	163
2011	Provides services to public	6	23	21	31	14	0	4	48	31	107
2011	Does not provide services to public	6	10	27	29	22	0	4	54	17	251
2008	Provides services to public	9	19	34	25	8	2	4	35	30	125
2008	Does not provide services to public	7	14	31	25	13	5	4	42	24	248

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	16	41	19	7	1	0	27	32	83
2019	Does not provide services to public	5	12	29	28	22	2	1	52	18	170
2018	Provides services to public	11	26	44	10	7	0	2	17	38	57
2018	Does not provide services to public	5	13	44	23	14	0	1	37	19	168
2017	Provides services to public	14	26	45	7	6	1	0	13	41	85
2017	Does not provide services to public	11	20	31	20	13	3	2	34	33	188
2014	Provides services to public	23	23	34	11	6	0	2	18	48	89
2014	Does not provide services to public	12	23	36	16	9	1	3	26	37	163

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	2	7	32	36	22	0	0	58	10	82
2019	Does not provide services to public	2	4	27	36	31	1	0	67	6	171

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	75	7	4	4	0	0	10	92	4	83
2019	Does not provide services to public	75	13	5	1	1	1	5	93	2	172
2017	Provides services to public	73	6	4	4	2	1	10	88	7	85
2017	Does not provide services to public	75	15	0	2	4	0	4	93	6	187
2014	Provides services to public	72	3	7	3	2	1	11	86	6	89
2014	Does not provide services to public	76	9	7	2	1	1	5	90	3	163
2011	Provides services to public	70	10	8	1	3	1	7	87	4	108
2011	Does not provide services to public	72	14	6	1	2	0	5	90	4	253
2008	Provides services to public	58	6	12	5	6	0	13	73	13	125
2008	Does not provide services to public	72	10	6	2	3	0	7	89	5	248

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	26	15	4	4	1	3	77	8	83
2019	Does not provide services to public	50	22	14	2	2	6	4	80	4	171
2018	Provides services to public	41	29	12	11	2	2	3	74	13	58
2018	Does not provide services to public	42	36	11	4	2	3	2	82	6	169
2017	Provides services to public	40	26	8	7	2	8	8	79	12	85
2017	Does not provide services to public	48	26	9	6	5	4	3	79	11	185
2014	Provides services to public	38	34	11	6	5	4	1	77	12	89
2014	Does not provide services to public	42	30	9	9	2	6	2	78	12	163

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	23	7	4	2	0	1	86	6	83
2019	Does not provide services to public	60	31	4	3	2	1	0	92	5	170
2018	Provides services to public	53	26	10	10	0	0	0	79	10	58
2018	Does not provide services to public	61	24	6	6	2	0	0	85	8	167
2017	Provides services to public	59	30	1	6	2	1	0	90	9	85
2017	Does not provide services to public	55	27	8	7	3	0	0	82	10	187
2014	Provides services to public	58	20	7	7	9	0	0	78	15	89
2014	Does not provide services to public	60	18	6	9	4	2	1	81	14	163

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	15	4	6	1	0	89	7	82
2019	Does not provide services to public	71	24	1	4	0	0	95	4	171
2018	Provides services to public	63	26	5	5	0	0	89	5	58
2018	Does not provide services to public	72	23	3	1	1	0	95	2	169
2017	Provides services to public	65	25	4	5	1	0	90	6	84
2017	Does not provide services to public	63	29	3	4	1	0	92	5	187
2014	Provides services to public	55	32	7	3	3	0	87	7	89
2014	Does not provide services to public	63	31	2	1	2	1	94	3	163

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	23	6	2	0	91	2	83
2019	Does not provide services to public	64	27	5	3	0	92	3	171
2018	Provides services to public	63	30	4	3	0	93	3	58
2018	Does not provide services to public	59	34	3	1	2	93	3	167

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	30	4	3	0	0	1	94	3	82
2019	Does not provide services to public	68	26	3	2	1	1	1	95	2	172

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	33	5	5	1	0	1	89	6	83
2019	Does not provide services to public	59	25	6	5	3	0	1	86	8	171
2018	Provides services to public	61	28	7	3	0	0	0	90	3	57
2018	Does not provide services to public	57	33	5	2	1	0	1	91	4	167
2017	Provides services to public	49	32	6	13	0	0	0	81	13	85
2017	Does not provide services to public	52	34	5	6	2	1	1	87	8	188
2014	Provides services to public	47	38	8	5	2	0	0	85	8	89
2014	Does not provide services to public	57	30	7	2	4	0	1	88	6	163
2011	Provides services to public	44	31	12	9	4	0	0	75	13	107
2011	Does not provide services to public	48	34	9	4	4	0	0	82	9	252
2008	Provides services to public	35	27	18	10	9	0	0	62	19	125
2008	Does not provide services to public	40	35	9	8	7	0	1	76	15	248

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	29	2	2	1	0	0	94	4	81
2019	Does not provide services to public	66	23	5	4	2	1	0	90	5	171
2018	Provides services to public	65	25	7	4	0	0	0	89	4	57
2018	Does not provide services to public	68	20	5	4	1	1	0	90	5	166
2017	Provides services to public	55	31	5	10	0	0	0	86	10	85
2017	Does not provide services to public	60	28	5	4	1	1	1	90	5	188
2014	Provides services to public	51	31	7	7	4	0	1	82	11	89
2014	Does not provide services to public	58	27	6	3	2	3	1	89	5	163
2011	Provides services to public	54	26	8	6	5	2	0	81	11	108
2011	Does not provide services to public	51	29	11	5	3	2	0	81	8	253
2008	Provides services to public	48	23	12	10	7	1	0	71	17	124
2008	Does not provide services to public	48	29	8	8	4	2	1	79	12	248

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	30	5	4	1	0	0	90	5	83
2019	Does not provide services to public	62	21	7	6	2	1	1	85	8	171
2018	Provides services to public	63	28	9	0	0	0	0	91	0	57
2018	Does not provide services to public	60	30	6	3	1	0	0	91	4	166
2017	Provides services to public	56	32	4	4	2	1	0	89	6	85
2017	Does not provide services to public	55	29	5	7	2	1	1	85	9	188
2014	Provides services to public	58	29	2	6	5	0	0	87	11	89
2014	Does not provide services to public	57	32	4	4	3	0	0	88	7	163
2011	Provides services to public	44	36	5	10	3	1	0	81	13	108
2011	Does not provide services to public	46	36	4	8	6	0	0	82	13	253
2008	Provides services to public	43	29	10	10	7	1	0	73	17	125
2008	Does not provide services to public	46	29	8	11	4	1	1	76	16	248

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	79	9	1	2	0	0	9	96	3	83
2019	Does not provide services to public	83	7	4	0	1	1	5	95	1	172
2017	Provides services to public	77	8	1	2	2	0	9	94	5	84
2017	Does not provide services to public	81	8	2	1	3	0	6	94	4	188
2014	Provides services to public	73	6	2	1	4	0	13	91	6	89
2014	Does not provide services to public	76	9	5	2	2	1	5	90	4	163
2011	Provides services to public	74	6	6	1	1	1	11	91	2	107
2011	Does not provide services to public	78	9	5	1	2	0	4	91	3	252
2008	Provides services to public	66	3	10	5	1	0	15	82	7	125
2008	Does not provide services to public	81	6	3	0	2	1	7	94	3	248

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	78	15	2	2	1	1	0	94	4	82
2019	Does not provide services to public	69	20	3	2	2	2	2	92	5	172
2017	Provides services to public	56	28	2	6	4	3	1	87	10	84
2017	Does not provide services to public	58	23	5	7	2	2	3	86	9	188
2014	Provides services to public	52	23	6	3	11	3	1	79	15	88
2014	Does not provide services to public	52	21	7	7	4	2	7	80	12	163
2011	Provides services to public	50	24	10	6	3	1	5	80	10	108
2011	Does not provide services to public	47	28	6	5	5	2	6	82	11	252

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	18	5	0	1	2	0	94	1	83
2019	Does not provide services to public	73	17	6	2	2	0	0	90	4	172
2018	Provides services to public	63	23	11	2	0	2	0	87	2	57
2018	Does not provide services to public	74	17	4	3	1	1	0	92	4	167
2017	Provides services to public	63	21	6	4	4	2	0	87	7	84
2017	Does not provide services to public	66	22	5	3	2	1	1	90	5	188

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	28	7	1	1	0	90	2	82
2019	Does not provide services to public	71	18	6	2	3	0	89	5	171
2018	Provides services to public	65	26	2	7	0	0	91	7	57
2018	Does not provide services to public	69	24	4	2	2	0	93	4	165
2017	Provides services to public	61	21	7	8	2	0	82	11	85
2017	Does not provide services to public	62	23	8	3	3	1	86	6	187
2014	Provides services to public	57	26	8	4	4	0	83	9	88
2014	Does not provide services to public	61	23	6	7	3	0	84	10	163

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	33	0	0	0	0	0	100	0	22
2019	Does not provide services to public	37	52	4	6	0	0	0	89	6	47

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	31	7	5	2	2	0	85	8	82
2019	Does not provide services to public	55	31	6	5	2	1	0	87	7	172
2018	Provides services to public	46	34	10	7	0	2	0	82	7	58
2018	Does not provide services to public	49	37	9	3	2	0	0	86	5	169
2017	Provides services to public	39	41	6	13	0	1	0	81	13	85
2017	Does not provide services to public	40	39	10	5	3	4	0	82	8	187
2014	Provides services to public	31	39	12	12	3	2	0	72	16	89
2014	Does not provide services to public	37	37	7	10	4	4	1	77	15	163
2011	Provides services to public	31	33	13	11	8	3	1	66	20	108
2011	Does not provide services to public	39	33	11	9	6	3	0	74	15	251

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	35	7	5	1	1	0	86	6	81
2019	Does not provide services to public	56	32	5	4	3	0	0	88	7	172
2018	Provides services to public	46	34	9	10	0	0	0	80	10	58
2018	Does not provide services to public	48	37	9	5	1	0	0	85	6	169
2017	Provides services to public	40	37	10	12	1	0	0	76	13	85
2017	Does not provide services to public	46	37	8	5	4	1	0	84	8	187
2014	Provides services to public	30	32	14	18	4	1	0	63	22	89
2014	Does not provide services to public	34	39	13	8	5	0	1	73	13	163
2011	Provides services to public	28	30	16	15	10	1	0	59	25	108
2011	Does not provide services to public	32	36	13	11	8	0	0	68	19	252
2008	Provides services to public	28	34	10	14	14	1	0	62	28	125
2008	Does not provide services to public	33	32	12	12	8	2	0	67	21	248

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	47	11	6	2	2	0	80	9	81
2019	Does not provide services to public	45	39	8	5	3	0	0	84	8	171
2018	Provides services to public	26	42	13	14	3	2	0	69	18	57
2018	Does not provide services to public	34	38	8	13	3	2	1	75	17	168
2017	Provides services to public	25	33	11	21	6	4	0	60	28	84
2017	Does not provide services to public	29	36	13	10	6	6	0	70	17	186
2014	Provides services to public	25	32	14	19	7	3	0	59	26	89
2014	Does not provide services to public	24	39	14	14	5	4	1	66	20	163
2011	Provides services to public	19	33	17	17	11	2	1	53	30	108
2011	Does not provide services to public	19	38	17	16	7	3	0	58	24	253
2008	Provides services to public	19	33	12	22	12	2	0	53	34	125
2008	Does not provide services to public	20	41	12	15	6	5	0	65	23	248

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	51	8	10	2	1	0	79	12	82
2019	Does not provide services to public	36	39	8	14	4	0	0	75	17	172
2018	Provides services to public	27	48	9	14	2	0	0	75	16	58
2018	Does not provide services to public	38	40	8	11	2	1	0	79	14	169
2017	Provides services to public	27	39	16	11	7	1	0	66	18	85
2017	Does not provide services to public	27	39	12	12	6	3	0	68	19	186
2014	Provides services to public	26	42	7	17	7	2	0	69	24	89
2014	Does not provide services to public	24	42	17	9	6	1	1	67	16	163
2011	Provides services to public	22	33	19	17	8	0	0	55	25	108
2011	Does not provide services to public	20	42	11	14	11	1	0	63	25	253
2008	Provides services to public	16	42	12	17	10	2	0	60	28	125
2008	Does not provide services to public	23	41	12	15	8	1	0	65	24	248

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	31	13	12	2	9	2	68	17	83
2019	Does not provide services to public	29	26	25	7	2	8	2	62	10	172

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	45	7	1	2	0	1	89	4	83
2019	Does not provide services to public	56	33	5	3	3	0	0	89	6	172
2018	Provides services to public	36	43	11	9	2	0	0	79	10	56
2018	Does not provide services to public	49	37	8	4	2	1	0	87	5	167
2017	Provides services to public	35	46	8	11	0	0	0	81	11	84
2017	Does not provide services to public	43	41	9	6	0	0	0	84	6	186
2014	Provides services to public	41	38	8	9	4	0	0	79	13	89
2014	Does not provide services to public	47	37	9	3	3	1	0	84	6	163
2011	Provides services to public	27	40	17	9	6	0	0	68	15	107
2011	Does not provide services to public	33	43	11	7	5	0	0	77	12	252

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	37	18	12	0	1	0	69	12	83
2019	Does not provide services to public	44	41	6	4	4	1	0	86	7	172

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	23	12	5	2	1	0	80	7	83
2019	Does not provide services to public	59	25	8	6	0	2	0	85	6	172
2018	Provides services to public	55	30	9	3	0	2	0	87	3	57
2018	Does not provide services to public	55	31	9	3	1	1	0	87	4	166
2017	Provides services to public	44	42	6	5	1	2	0	88	6	85
2017	Does not provide services to public	49	34	7	4	1	4	1	88	5	187
2014	Provides services to public	53	34	5	5	2	1	1	88	7	87
2014	Does not provide services to public	61	24	7	2	2	2	1	88	5	163
2011	Provides services to public	51	27	6	12	3	0	1	78	15	108
2011	Does not provide services to public	53	28	10	4	3	1	0	83	7	251
2008	Provides services to public	34	31	6	13	12	3	0	68	26	125
2008	Does not provide services to public	36	31	10	9	10	4	1	70	19	247

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	32	16	2	1	0	80	4	82
2019	Does not provide services to public	56	29	11	2	1	1	85	3	171
2018	Provides services to public	54	35	11	0	0	0	89	0	57
2018	Does not provide services to public	58	28	8	6	1	0	86	7	167

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	18	21	8	5	16	0	60	15	81
2019	Does not provide services to public	40	20	14	8	4	9	5	70	14	171
2018	Provides services to public	34	25	13	9	9	10	0	66	19	57
2018	Does not provide services to public	37	25	17	7	8	5	1	66	16	166
2017	Provides services to public	25	26	17	11	12	8	1	56	25	84
2017	Does not provide services to public	25	25	16	11	10	12	1	58	24	186
2014	Provides services to public	23	22	14	19	15	7	0	48	37	89
2014	Does not provide services to public	26	24	16	11	9	10	4	59	23	163
2011	Provides services to public	19	17	16	17	16	10	4	43	38	108
2011	Does not provide services to public	23	21	19	10	13	11	3	51	26	250

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	36	15	6	2	0	0	77	9	82
2019	Does not provide services to public	50	28	12	6	3	1	0	79	9	171
2018	Provides services to public	45	29	13	9	3	0	0	75	13	57
2018	Does not provide services to public	44	32	15	7	1	0	0	77	9	167
2017	Provides services to public	37	44	10	6	2	1	0	82	8	85
2017	Does not provide services to public	39	32	10	13	4	2	1	73	17	187
2014	Provides services to public	21	37	18	13	9	2	0	59	23	89
2014	Does not provide services to public	34	36	15	10	4	1	0	70	14	163
2011	Provides services to public	35	29	15	13	8	0	1	64	21	107
2011	Does not provide services to public	36	35	10	11	7	1	0	72	18	253
2008	Provides services to public	24	39	11	11	13	1	1	64	24	125
2008	Does not provide services to public	35	32	9	11	10	2	0	69	22	248

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	25	12	13	13	1	2	60	27	83
2019	Does not provide services to public	32	23	15	15	12	1	2	57	27	172
2018	Provides services to public	35	31	11	16	7	0	0	66	23	57
2018	Does not provide services to public	26	26	17	18	8	3	2	55	28	167
2017	Provides services to public	22	26	8	18	14	6	5	54	36	85
2017	Does not provide services to public	17	34	10	18	15	4	2	55	35	186
2014	Provides services to public	18	19	12	31	19	1	0	37	50	89
2014	Does not provide services to public	20	25	13	16	20	3	3	48	38	163
2011	Provides services to public	14	28	21	17	17	0	3	43	35	108
2011	Does not provide services to public	14	21	12	21	28	0	3	37	50	253
2008	Provides services to public	10	25	11	22	31	0	2	35	54	125
2008	Does not provide services to public	14	27	13	15	27	2	2	43	44	248

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	27	13	5	2	0	4	78	8	83
2019	Does not provide services to public	62	22	9	4	2	1	0	84	6	172

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	8	2	4	5	2	10	87	10	82
2019	Does not provide services to public	61	20	5	5	2	2	4	86	8	172

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	22	12	4	0	1	6	83	4	83
2019	Does not provide services to public	60	27	8	3	1	1	1	89	3	171

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	21	10	8	2	2	5	77	12	83
2019	Does not provide services to public	48	26	14	5	2	3	2	79	7	172

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	22	11	16	8	4	2	62	26	83
2019	Does not provide services to public	42	15	16	10	12	2	2	60	23	172

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	73	17	0	1	3	4	2	96	4	83
2019	Does not provide services to public	71	14	7	2	2	3	1	88	4	172

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	82	5	4	0	0	6	4	96	0	83
2019	Does not provide services to public	87	5	3	1	1	2	2	96	1	170

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	85	2	1	0	0	2	9	99	0	81
2019	Does not provide services to public	87	3	1	0	1	1	7	98	1	171

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	44	5	6	0	0	89	6	83
2019	Does not provide services to public	45	45	7	2	1	1	91	2	172
2018	Provides services to public	47	39	7	5	2	0	86	7	57
2018	Does not provide services to public	42	40	10	5	2	1	83	7	166
2017	Provides services to public	34	39	15	6	2	4	75	9	85
2017	Does not provide services to public	35	45	9	6	3	2	81	10	187

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	32	9	1	1	0	0	89	2	83
2019	Does not provide services to public	64	25	6	4	1	0	0	89	4	172
2018	Provides services to public	62	28	5	3	2	0	0	90	5	58
2018	Does not provide services to public	67	23	7	2	1	0	0	90	3	168
2017	Provides services to public	45	38	11	5	0	0	1	84	5	85
2017	Does not provide services to public	49	41	5	4	0	1	0	90	4	187
2014	Provides services to public	43	39	6	7	4	1	0	83	11	89
2014	Does not provide services to public	48	38	9	2	1	2	0	88	3	163
2011	Provides services to public	36	33	17	7	7	1	0	69	14	107
2011	Does not provide services to public	43	36	11	6	3	1	0	80	9	252

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	61	26	5	4	0	5	0	91	4	83
2019	Does not provide services to public	67	20	7	4	1	2	0	88	4	170
2018	Provides services to public	58	27	9	2	0	4	0	89	2	58
2018	Does not provide services to public	64	24	9	1	1	1	1	89	2	169
2017	Provides services to public	54	26	11	1	2	5	0	84	4	85
2017	Does not provide services to public	52	37	6	2	1	2	0	91	3	186
2014	Provides services to public	47	36	10	4	1	2	0	84	6	89
2014	Does not provide services to public	54	29	10	1	1	5	0	87	2	163

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	71	24	5	0	0	95	0	83
2019	Does not provide services to public	74	21	2	2	1	95	2	171
2018	Provides services to public	65	28	3	3	0	93	3	58
2018	Does not provide services to public	74	20	4	2	1	94	2	168
2017	Provides services to public	61	36	1	2	0	96	2	85
2017	Does not provide services to public	66	30	3	1	0	96	1	187
2014	Provides services to public	58	31	7	4	0	89	4	89
2014	Does not provide services to public	60	28	8	2	2	88	4	162
2011	Provides services to public	45	37	11	3	4	83	7	108
2011	Does not provide services to public	53	31	8	4	4	84	8	252
2008	Provides services to public	39	39	6	9	6	78	15	125
2008	Does not provide services to public	51	35	5	7	2	86	9	248

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	18	6	1	0	0	93	1	83
2019	Does not provide services to public	76	15	6	2	1	0	91	3	172
2018	Provides services to public	62	31	7	0	0	0	93	0	58
2018	Does not provide services to public	70	19	8	2	1	0	89	3	167
2017	Provides services to public	59	26	6	7	1	0	86	8	85
2017	Does not provide services to public	58	29	6	2	2	2	89	4	187
2014	Provides services to public	36	39	14	6	4	1	75	10	89
2014	Does not provide services to public	48	29	11	7	4	0	77	12	163
2011	Provides services to public	38	31	11	12	6	2	71	18	108
2011	Does not provide services to public	43	30	13	6	7	0	73	13	252

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	21	6	4	0	0	90	4	82
2019	Does not provide services to public	72	18	5	4	1	0	90	5	171
2018	Provides services to public	59	35	4	2	0	0	95	2	57
2018	Does not provide services to public	67	24	5	2	1	0	91	4	169
2017	Provides services to public	50	35	7	4	2	0	86	7	85
2017	Does not provide services to public	57	32	5	3	2	1	89	5	187
2014	Provides services to public	39	37	12	8	3	1	76	11	89
2014	Does not provide services to public	48	29	12	6	5	0	78	10	163
2011	Provides services to public	39	34	12	9	7	0	73	15	108
2011	Does not provide services to public	41	35	10	9	5	0	76	14	252
2008	Provides services to public	37	34	14	6	9	0	70	15	125
2008	Does not provide services to public	40	35	8	11	4	1	76	15	248

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	18	11	7	2	3	0	79	10	83
2019	Does not provide services to public	60	18	9	7	2	4	1	82	9	172
2018	Provides services to public	53	22	12	11	2	0	0	76	12	58
2018	Does not provide services to public	54	24	10	8	2	2	0	79	10	169
2017	Provides services to public	40	33	13	7	4	2	0	75	11	85
2017	Does not provide services to public	47	25	14	8	5	2	0	73	12	187
2014	Provides services to public	34	24	15	14	7	7	0	61	22	89
2014	Does not provide services to public	36	24	12	12	12	2	2	62	25	163
2011	Provides services to public	31	34	14	12	6	3	0	67	18	108
2011	Does not provide services to public	33	24	15	14	9	4	1	60	24	252
2008	Provides services to public	32	29	11	18	9	1	0	61	27	125
2008	Does not provide services to public	31	26	13	13	10	6	1	62	24	248

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	27	39	34	83
2019	Does not provide services to public	29	40	31	172
2018	Provides services to public	30	46	25	58
2018	Does not provide services to public	25	34	41	169
2017	Provides services to public	19	48	33	85
2017	Does not provide services to public	31	35	34	188
2014	Provides services to public	31	34	35	89
2014	Does not provide services to public	31	37	32	163
2011	Provides services to public	27	34	39	107
2011	Does not provide services to public	39	29	32	253

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	27	19	32	9	14	0	22
2019	Does not provide services to public	13	18	27	10	25	8	50
2018	Provides services to public	41	11	19	17	0	11	17
2018	Does not provide services to public	18	9	35	11	20	7	42
2017	Provides services to public	18	0	38	26	8	11	16
2017	Does not provide services to public	16	11	35	12	24	2	58
2014	Provides services to public	11	10	43	7	9999	29	28
2014	Does not provide services to public	22	14	32	20	9999	12	50
2011	Provides services to public	34	7	21	31	9999	7	29
2011	Does not provide services to public	16	13	42	17	9999	12	98

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	39	5	6	5	0	3	83	12	82
2019	Does not provide services to public	46	34	7	8	1	0	5	84	9	172

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	17	10	0	0	7	3	89	0	83
2019	Does not provide services to public	71	12	6	2	0	3	5	91	3	172

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	83
2019	Does not provide services to public	9	91	171

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	13	16	4	0	29	7	69	6	83
2019	Does not provide services to public	32	12	16	4	2	25	9	66	10	172
2018	Provides services to public	34	19	16	2	2	24	3	73	5	58
2018	Does not provide services to public	35	12	19	3	1	24	7	66	7	169
2017	Provides services to public	32	20	15	4	0	28	1	73	5	85
2017	Does not provide services to public	27	18	14	2	3	26	10	70	8	186
2014	Provides services to public	24	12	20	3	4	29	8	57	12	89
2014	Does not provide services to public	24	16	12	6	3	34	5	66	14	163

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	11	9	5	0	9	0	85	5	82
2019	Does not provide services to public	62	16	10	2	2	8	0	85	5	172
2018	Provides services to public	57	19	18	3	0	3	0	78	3	58
2018	Does not provide services to public	52	25	9	4	2	7	2	84	6	166
2017	Provides services to public	51	26	8	2	0	11	1	88	3	85
2017	Does not provide services to public	45	28	8	5	1	12	1	83	7	187
2014	Provides services to public	38	29	19	7	1	7	0	72	8	89
2014	Does not provide services to public	44	26	12	6	3	10	0	77	10	163
2011	Provides services to public	40	33	16	3	5	4	0	76	8	108
2011	Does not provide services to public	42	33	13	5	2	5	0	79	7	251

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	10	15	1	0	33	11	72	2	83
2019	Does not provide services to public	36	9	15	0	1	28	12	74	1	171
2018	Provides services to public	36	10	19	0	2	33	0	69	3	58
2018	Does not provide services to public	34	13	16	2	1	30	5	72	4	168
2017	Provides services to public	34	8	15	2	0	39	1	71	4	85
2017	Does not provide services to public	22	15	15	3	1	36	7	66	7	188
2014	Provides services to public	28	7	18	1	2	38	6	62	6	89
2014	Does not provide services to public	28	15	14	1	1	37	4	74	3	162

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	15	11	0	0	9	0	88	0	83
2019	Does not provide services to public	64	17	9	1	1	7	1	88	2	172
2018	Provides services to public	60	20	13	0	0	7	0	86	0	58
2018	Does not provide services to public	50	28	12	1	1	7	1	85	2	169
2017	Provides services to public	55	21	7	1	0	15	0	90	1	84
2017	Does not provide services to public	45	30	8	3	1	13	1	87	4	188
2014	Provides services to public	43	29	14	1	2	10	0	80	4	89
2014	Does not provide services to public	47	27	12	2	1	10	1	84	3	163
2011	Provides services to public	41	34	16	2	1	6	0	80	3	108
2011	Does not provide services to public	50	30	11	3	1	5	0	84	4	252

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	25	10	4	2	0	84	6	83
2019	Does not provide services to public	70	22	5	1	2	0	92	2	171
2018	Provides services to public	58	31	7	2	2	0	90	4	58
2018	Does not provide services to public	56	24	11	5	4	1	80	9	169
2017	Provides services to public	50	27	16	5	3	0	77	8	85
2017	Does not provide services to public	55	28	11	2	3	0	83	6	187

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	31	31	13	6	0	50	19	83
2019	Does not provide services to public	19	36	26	12	6	0	56	19	171
2018	Provides services to public	14	25	41	14	7	0	39	20	57
2018	Does not provide services to public	18	34	27	14	7	1	52	21	169
2017	Provides services to public	12	34	22	25	7	0	46	32	84
2017	Does not provide services to public	25	29	24	16	6	1	54	22	187

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	25	24	24	5	0	47	29	81
2019	Does not provide services to public	23	37	25	10	5	0	61	15	171
2018	Provides services to public	17	26	34	16	5	2	44	21	58
2018	Does not provide services to public	28	31	26	9	6	1	59	15	169
2017	Provides services to public	9	32	32	21	6	0	40	27	85
2017	Does not provide services to public	27	31	21	11	8	1	59	19	188

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	34	27	6	7	0	0	59	13	83
2019	Does not provide services to public	31	28	19	15	5	1	0	60	20	172
2018	Provides services to public	14	33	34	14	3	0	2	48	17	58
2018	Does not provide services to public	24	29	28	14	5	0	0	53	18	169
2017	Provides services to public	18	28	28	13	12	1	0	47	25	85
2017	Does not provide services to public	25	32	15	18	7	1	1	59	26	186

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	34	10	3	4	3	83	7	81
2019	Does not provide services to public	57	25	13	3	2	1	82	5	171
2018	Provides services to public	36	29	26	7	0	2	67	7	58
2018	Does not provide services to public	51	25	16	4	1	3	78	5	169
2017	Provides services to public	44	23	15	11	2	5	70	14	85
2017	Does not provide services to public	47	30	11	5	3	4	79	9	186

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	33	18	11	5	66	15	83
2019	Does not provide services to public	39	33	18	8	2	72	10	171
2018	Provides services to public	24	24	30	13	8	48	22	58
2018	Does not provide services to public	43	26	22	6	3	69	9	167
2017	Provides services to public	27	27	22	13	11	54	24	84
2017	Does not provide services to public	30	35	20	10	5	64	15	187

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	43	21	4	4	0	72	7	82
2019	Does not provide services to public	43	37	15	2	3	0	80	5	172
2018	Provides services to public	26	36	24	9	3	2	63	12	58
2018	Does not provide services to public	35	44	14	5	2	0	79	7	168
2017	Provides services to public	25	28	32	10	6	0	52	16	84
2017	Does not provide services to public	31	34	18	10	6	0	66	16	186

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	38	22	13	6	0	0	59	19	81
2019	Does not provide services to public	24	39	24	9	4	0	0	63	13	172
2018	Provides services to public	17	33	30	14	3	0	2	52	18	57
2018	Does not provide services to public	24	41	23	7	5	0	0	65	12	168
2017	Provides services to public	11	30	32	18	9	0	0	41	27	84
2017	Does not provide services to public	25	33	18	15	9	1	0	58	24	185

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	31	18	14	6	0	62	20	82
2019	Does not provide services to public	35	34	18	8	5	0	70	13	172
2018	Provides services to public	28	44	15	7	4	1	74	11	58
2018	Does not provide services to public	31	33	24	9	3	0	64	12	169
2017	Provides services to public	15	42	26	12	5	0	57	17	84
2017	Does not provide services to public	28	33	19	12	8	0	61	20	186

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	27	7	7	2	1	0	83	10	82
2019	Does not provide services to public	61	23	10	4	2	0	0	84	6	172

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	33	20	7	5	1	68	12	81
2019	Does not provide services to public	32	36	21	8	3	0	68	11	172
2018	Provides services to public	19	48	16	15	2	0	67	17	58
2018	Does not provide services to public	30	36	23	8	2	1	66	11	168
2017	Provides services to public	19	35	29	14	2	0	55	16	84
2017	Does not provide services to public	24	41	15	11	7	1	66	18	186

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	28	6	0	0	0	0	94	0	81
2019	Does not provide services to public	61	25	9	4	2	0	0	86	6	172
2018	Provides services to public	49	35	10	2	5	0	0	83	7	58
2018	Does not provide services to public	57	22	16	3	2	0	0	79	6	168
2017	Provides services to public	67	21	7	5	0	0	0	88	5	85
2017	Does not provide services to public	62	20	10	3	3	1	1	84	7	188

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	88	5	2	0	0	0	5	97	0	82
2019	Does not provide services to public	85	5	3	0	1	0	5	96	1	169
2018	Provides services to public	76	19	3	0	2	0	0	95	2	58
2018	Does not provide services to public	82	14	2	1	0	1	2	98	1	167

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	89	6	4	0	0	0	1	96	0	82
2019	Does not provide services to public	86	7	3	2	1	0	1	94	2	170
2018	Provides services to public	87	9	0	0	0	0	3	100	0	58
2018	Does not provide services to public	84	11	2	1	2	0	1	95	2	168
2017	Provides services to public	81	7	5	5	0	1	1	90	5	85
2017	Does not provide services to public	82	8	4	2	2	1	1	92	4	186

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	18	5	3	0	0	0	93	3	83
2019	Does not provide services to public	66	26	5	2	1	0	1	92	2	170
2018	Provides services to public	63	30	6	0	0	0	2	94	0	57
2018	Does not provide services to public	67	23	5	2	1	0	2	92	3	169
2017	Provides services to public	66	22	7	4	0	0	1	89	4	85
2017	Does not provide services to public	62	27	7	1	1	1	2	91	2	188

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	24	6	0	1	0	93	1	81
2019	Does not provide services to public	71	20	6	2	1	0	90	4	170
2018	Provides services to public	52	36	7	3	0	2	89	3	58
2018	Does not provide services to public	65	22	7	2	2	1	88	4	169
2017	Provides services to public	65	14	11	9	0	1	80	9	85
2017	Does not provide services to public	61	21	8	6	4	1	83	10	188

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	71	5	1	3	0	21	95	3	83
2019	Does not provide services to public	67	12	2	0	1	19	97	1	171
2018	Provides services to public	65	8	4	2	0	21	93	2	58
2018	Does not provide services to public	59	13	2	1	1	24	95	2	167
2017	Provides services to public	56	13	4	0	1	26	92	2	85
2017	Does not provide services to public	56	13	3	1	0	26	94	2	188

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	26	4	0	0	0	1	96	0	83
2019	Does not provide services to public	80	14	4	0	1	1	1	95	1	170
2018	Provides services to public	62	31	7	0	0	0	0	93	0	58
2018	Does not provide services to public	74	16	2	2	1	0	4	94	3	169
2017	Provides services to public	75	18	1	1	0	0	5	98	1	85
2017	Does not provide services to public	68	18	3	2	0	1	7	94	3	188

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	72	12	10	3	1	0	2	86	4	82
2019	Does not provide services to public	78	12	5	2	3	0	1	90	5	171
2018	Provides services to public	70	23	2	2	2	0	2	95	4	58
2018	Does not provide services to public	66	17	5	5	4	0	3	86	9	169
2017	Provides services to public	64	21	12	1	1	1	0	86	2	85
2017	Does not provide services to public	64	18	9	4	2	1	2	84	6	188

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	20	17	2	0	0	1	80	2	83
2019	Does not provide services to public	63	24	10	2	1	0	1	87	3	170
2018	Provides services to public	57	36	2	2	2	0	2	95	4	57
2018	Does not provide services to public	57	29	7	4	1	0	2	88	5	169
2017	Provides services to public	53	25	16	4	1	1	1	79	5	85
2017	Does not provide services to public	44	36	13	5	2	1	1	81	7	187

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	39	37	2	1	0	59	3	83
2019	Does not provide services to public	27	34	29	6	4	0	61	9	172
2018	Provides services to public	18	36	36	10	0	0	54	10	58
2018	Does not provide services to public	19	42	31	6	1	1	62	7	168
2017	Provides services to public	11	33	42	12	2	0	44	14	85
2017	Does not provide services to public	15	37	35	10	3	1	52	12	188

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	16	39	30	7	0	0	38	24	83
2019	Does not provide services to public	8	12	38	28	14	0	0	42	19	171
2018	Provides services to public	5	19	33	32	11	0	0	42	24	57
2018	Does not provide services to public	3	12	43	30	12	0	0	42	15	169
2017	Provides services to public	9	16	45	20	9	0	1	29	26	84
2017	Does not provide services to public	8	12	45	27	8	1	0	35	20	187

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	42	10	5	2	1	83	7	83
2019	Does not provide services to public	49	36	9	2	1	4	88	3	172
2018	Provides services to public	45	40	10	2	0	3	87	2	58
2018	Does not provide services to public	49	38	6	4	1	4	89	4	169
2017	Provides services to public	52	32	7	6	2	0	84	8	85
2017	Does not provide services to public	42	41	6	7	0	3	86	8	186

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	33	9	6	0	0	1	85	6	83
2019	Does not provide services to public	52	33	8	4	1	1	0	86	5	171
2018	Provides services to public	48	36	7	3	2	3	0	87	5	58
2018	Does not provide services to public	50	35	11	2	2	0	0	85	4	169
2017	Provides services to public	45	34	8	7	6	0	0	79	13	85
2017	Does not provide services to public	41	37	10	9	1	1	0	79	11	188

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	81
2019	Does not provide services to public	12	88	172
2017	Provides services to public	10	90	85
2017	Does not provide services to public	17	83	187
2014	Provides services to public	14	86	89
2014	Does not provide services to public	10	90	162

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	23	12	1	6	4	1	55	45	83
2019	Does not provide services to public	58	29	5	3	2	3	1	60	40	172
2018	Provides services to public	60	28	7	0	3	2	0	61	39	58
2018	Does not provide services to public	65	22	5	3	2	2	1	67	33	169
2017	Provides services to public	40	31	13	4	4	6	1	44	56	85
2017	Does not provide services to public	58	23	7	2	3	6	1	62	38	187

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	40	60	35
2019	Does not provide services to public	28	72	67

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	70	30	33
2019	Does not provide services to public	83	17	66
2018	Provides services to public	73	27	22
2018	Does not provide services to public	69	31	55

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	20	12	6	0	0	0	83	6	35
2019	Does not provide services to public	67	12	6	1	3	0	11	88	5	67
2018	Provides services to public	63	27	10	0	0	0	0	90	0	22
2018	Does not provide services to public	69	16	3	6	2	0	4	89	8	55
2017	Provides services to public	64	19	5	3	0	0	9	91	3	44
2017	Does not provide services to public	62	19	4	0	0	3	12	96	0	67

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	3	35	3	26	0	23	18	37	35
2019	Does not provide services to public	26	4	12	6	8	4	40	54	25	67
2018	Provides services to public	14	18	23	13	9	0	23	41	29	22
2018	Does not provide services to public	17	7	9	9	18	6	34	40	45	55
2017	Provides services to public	14	11	13	9	12	4	37	43	35	44
2017	Does not provide services to public	3	3	18	6	9	11	51	16	39	67

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	14	6	1	5	1	5	87	7	82
2019	Does not provide services to public	63	13	8	8	3	1	5	80	12	172
2018	Provides services to public	76	12	0	0	2	0	10	98	2	58
2018	Does not provide services to public	65	11	8	2	5	2	7	83	8	169

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Western Economic Diversification Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment