2019 Public Service Employee Survey Results for Public Prosecution Service of Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	44	6	15	9	70	25	213
2019	Does not provide services to public	31	48	2	14	5	79	19	368
2017	Provides services to public	25	51	3	12	9	76	21	229
2017	Does not provide services to public	35	42	4	14	4	78	18	456
2014	Provides services to public	25	44	8	17	6	69	23	232
2014	Does not provide services to public	34	46	5	11	5	79	16	442
2011	Provides services to public	25	52	2	14	6	78	20	220
2011	Does not provide services to public	35	50	2	11	3	85	13	397
2008	Provides services to public	31	44	3	15	6	75	21	211
2008	Does not provide services to public	31	48	2	13	6	79	19	319

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	76	13	3	3	2	2	91	5	210
2019	Does not provide services to public	71	16	6	4	2	2	88	6	369
2017	Provides services to public	68	15	5	5	3	3	87	8	227
2017	Does not provide services to public	68	20	5	3	3	1	89	6	455
2014	Provides services to public	69	13	6	6	4	2	84	10	232
2014	Does not provide services to public	71	17	4	5	2	1	90	7	439
2011	Provides services to public	73	13	5	4	1	3	89	5	219
2011	Does not provide services to public	73	16	3	5	2	2	90	7	397
2008	Provides services to public	78	10	5	3	4	1	88	7	209
2008	Does not provide services to public	73	16	2	6	2	1	91	8	320

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	39	7	14	7	73	21	212
2019	Does not provide services to public	45	36	5	10	4	81	14	367
2017	Provides services to public	34	37	6	13	10	71	23	229
2017	Does not provide services to public	42	33	7	13	5	75	18	457
2014	Provides services to public	41	33	6	12	8	74	20	232
2014	Does not provide services to public	43	39	5	7	6	82	13	442
2011	Provides services to public	39	38	5	7	10	78	17	219
2011	Does not provide services to public	42	37	7	10	3	80	13	394

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	43	10	18	11	0	62	29	211
2019	Does not provide services to public	27	40	9	17	7	0	67	24	367
2018	Provides services to public	19	44	11	14	10	0	64	25	232
2018	Does not provide services to public	26	44	7	16	7	1	70	23	420
2017	Provides services to public	24	35	11	17	11	1	61	28	229
2017	Does not provide services to public	27	41	9	15	8	0	68	23	456
2014	Provides services to public	21	37	12	18	11	0	59	29	232
2014	Does not provide services to public	28	38	10	16	7	0	67	23	442
2011	Provides services to public	27	41	11	15	5	0	68	21	220
2011	Does not provide services to public	30	45	10	9	5	2	76	14	396
2008	Provides services to public	20	43	9	16	11	1	64	27	210
2008	Does not provide services to public	21	48	11	12	9	0	69	20	320

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	42	10	14	6	71	19	213
2019	Does not provide services to public	48	32	10	8	2	80	10	367
2017	Provides services to public	37	37	10	10	6	74	16	228
2017	Does not provide services to public	48	36	6	6	3	85	9	456
2014	Provides services to public	45	37	6	9	3	82	13	231
2014	Does not provide services to public	50	34	6	7	3	84	10	442

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	31	13	13	18	0	0	56	31	213
2019	Does not provide services to public	40	32	9	12	5	1	0	73	18	367
2018	Provides services to public	32	34	5	12	18	0	0	66	29	230
2018	Does not provide services to public	41	34	9	9	6	1	0	76	15	417
2017	Provides services to public	25	32	11	11	18	0	2	59	30	228
2017	Does not provide services to public	38	31	12	12	6	0	1	70	18	457
2014	Provides services to public	30	31	10	17	11	0	0	61	28	232
2014	Does not provide services to public	41	29	12	10	7	0	1	71	17	442
2011	Provides services to public	33	40	8	10	8	1	0	74	18	219
2011	Does not provide services to public	40	35	11	8	5	0	1	76	13	394

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	37	9	10	4	76	15	213
2019	Does not provide services to public	44	37	9	6	3	81	9	369
2018	Provides services to public	37	42	10	9	3	79	12	232
2018	Does not provide services to public	39	40	9	7	4	79	11	419
2017	Provides services to public	41	41	10	6	2	81	9	229
2017	Does not provide services to public	39	44	8	6	3	83	9	457
2014	Provides services to public	42	39	9	8	1	81	9	232
2014	Does not provide services to public	42	40	8	6	4	82	10	442
2011	Provides services to public	42	41	9	5	4	82	9	219
2011	Does not provide services to public	40	41	9	7	3	82	9	395
2008	Provides services to public	46	37	8	8	2	83	9	211
2008	Does not provide services to public	40	39	10	7	4	79	11	320

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	29	11	19	15	0	0	55	34	213
2019	Does not provide services to public	30	36	11	12	10	1	0	66	22	369
2018	Provides services to public	21	35	14	14	14	0	0	57	29	231
2018	Does not provide services to public	26	33	14	13	13	0	0	60	26	418
2017	Provides services to public	24	29	15	16	15	0	0	54	31	229
2017	Does not provide services to public	25	35	15	12	13	0	1	60	25	457
2014	Provides services to public	18	33	14	14	20	0	0	52	34	232
2014	Does not provide services to public	24	39	15	13	10	0	0	63	23	442
2011	Provides services to public	15	42	15	16	12	0	0	57	28	220
2011	Does not provide services to public	22	40	13	14	9	1	0	63	24	397

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	39	10	11	6	0	73	17	210
2019	Does not provide services to public	34	41	12	9	4	0	75	13	368
2018	Provides services to public	30	44	10	9	6	0	74	16	231
2018	Does not provide services to public	33	39	11	10	6	0	73	16	418
2017	Provides services to public	33	39	11	10	6	1	73	16	229
2017	Does not provide services to public	33	40	12	10	4	0	74	14	455

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	36	9	5	6	0	80	11	211
2019	Does not provide services to public	49	38	7	4	2	0	87	5	369
2018	Provides services to public	42	37	10	6	4	1	80	10	232
2018	Does not provide services to public	51	34	10	3	2	1	85	5	419
2017	Provides services to public	47	36	8	5	4	0	83	9	228
2017	Does not provide services to public	46	35	10	5	3	0	82	8	456
2014	Provides services to public	40	36	12	7	3	1	78	10	232
2014	Does not provide services to public	43	40	9	4	3	0	84	7	442
2011	Provides services to public	36	45	9	7	3	0	81	11	218
2011	Does not provide services to public	38	42	12	4	3	1	81	7	397
2008	Provides services to public	46	39	6	5	3	1	86	8	210
2008	Does not provide services to public	41	43	8	3	4	2	85	7	320

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	33	8	11	17	63	29	212
2019	Does not provide services to public	38	31	11	12	9	69	20	369
2018	Provides services to public	28	38	10	10	14	66	24	232
2018	Does not provide services to public	33	31	13	14	8	64	23	419
2017	Provides services to public	26	34	10	13	15	61	29	229
2017	Does not provide services to public	30	39	12	9	10	68	19	456

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	32	7	2	2	89	4	209
2019	Does not provide services to public	58	32	7	2	2	90	3	367
2018	Provides services to public	56	34	6	4	0	90	4	231
2018	Does not provide services to public	54	36	8	2	1	90	3	416
2017	Provides services to public	60	31	5	3	2	91	4	227
2017	Does not provide services to public	57	33	7	2	1	90	3	455
2014	Provides services to public	68	25	5	2	1	93	3	232
2014	Does not provide services to public	72	22	4	1	1	94	2	442
2011	Provides services to public	68	28	4	0	0	95	0	220
2011	Does not provide services to public	70	23	6	1	0	93	1	397

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	34	9	20	9	0	63	29	213
2019	Does not provide services to public	35	34	11	13	8	0	69	20	368
2018	Provides services to public	24	42	12	11	11	0	66	22	232
2018	Does not provide services to public	30	37	11	14	7	0	67	21	417
2017	Provides services to public	28	36	11	13	11	1	65	24	226
2017	Does not provide services to public	30	39	13	10	8	0	69	18	455
2014	Provides services to public	20	39	9	19	13	0	59	33	232
2014	Does not provide services to public	22	42	13	11	11	0	64	23	441
2011	Provides services to public	32	37	10	12	8	0	69	21	218
2011	Does not provide services to public	31	42	9	12	6	1	73	17	397

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	32	16	12	11	1	61	23	213
2019	Does not provide services to public	34	31	17	10	7	0	66	17	368
2018	Provides services to public	26	37	18	8	10	0	63	19	229
2018	Does not provide services to public	32	31	17	13	6	1	64	19	418
2017	Provides services to public	27	35	16	10	12	0	62	22	227
2017	Does not provide services to public	33	32	18	9	7	0	65	16	456
2014	Provides services to public	24	37	13	15	12	0	60	27	232
2014	Does not provide services to public	32	37	12	11	8	0	68	19	439

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	22	38	9	19	12	0	0	60	31	209
2019	Does not provide services to public	27	41	12	13	6	0	0	68	20	364
2018	Provides services to public	21	38	12	13	15	0	0	59	28	232
2018	Does not provide services to public	29	33	15	13	10	0	0	62	23	419
2017	Provides services to public	26	36	10	11	17	0	0	62	28	227
2017	Does not provide services to public	28	40	13	12	6	0	0	68	18	455
2014	Provides services to public	26	35	11	16	12	0	0	62	28	231
2014	Does not provide services to public	28	40	13	10	8	0	0	69	18	442
2011	Provides services to public	28	44	9	13	5	1	0	73	18	220
2011	Does not provide services to public	32	44	12	8	3	0	1	77	11	396

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	38	12	5	3	0	79	9	212
2019	Does not provide services to public	46	36	10	6	2	0	82	8	369
2018	Provides services to public	41	37	10	7	5	0	78	12	231
2018	Does not provide services to public	42	39	11	4	4	0	81	8	418
2017	Provides services to public	44	38	8	5	5	1	83	10	225
2017	Does not provide services to public	44	42	8	4	2	0	86	6	455
2014	Provides services to public	47	35	9	7	3	0	82	10	232
2014	Does not provide services to public	47	38	8	4	3	0	85	7	442
2011	Provides services to public	47	37	9	6	1	0	84	7	219
2011	Does not provide services to public	46	41	8	4	1	0	87	5	396
2008	Provides services to public	48	37	4	8	2	0	86	10	211
2008	Does not provide services to public	44	40	8	5	3	0	84	8	320

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	24	19	13	25	1	0	42	39	207
2019	Does not provide services to public	20	34	24	12	10	0	0	54	22	368
2018	Provides services to public	19	27	20	11	23	0	0	46	35	232
2018	Does not provide services to public	26	32	21	11	9	0	0	59	20	420
2017	Provides services to public	14	32	25	15	13	0	1	46	29	229
2017	Does not provide services to public	25	36	18	12	7	0	1	62	20	457
2014	Provides services to public	21	27	21	14	18	0	0	48	31	232
2014	Does not provide services to public	26	35	18	13	8	0	1	61	21	442
2011	Provides services to public	14	31	28	14	12	0	0	45	27	220
2011	Does not provide services to public	24	33	22	10	9	0	1	58	19	397
2008	Provides services to public	11	28	22	14	25	0	0	39	39	210
2008	Does not provide services to public	16	35	22	16	11	0	0	51	27	319

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	15	32	29	13	2	1	44	23	212
2019	Does not provide services to public	7	15	30	31	14	1	1	46	23	369
2018	Provides services to public	9	17	23	33	17	0	0	51	26	232
2018	Does not provide services to public	4	17	31	29	15	1	3	46	22	417
2017	Provides services to public	10	20	21	27	18	1	3	48	31	227
2017	Does not provide services to public	3	13	30	30	19	2	3	52	17	455
2014	Provides services to public	9	18	31	24	14	0	3	39	28	231
2014	Does not provide services to public	6	16	31	26	16	1	5	44	23	440
2011	Provides services to public	7	15	36	22	13	2	5	38	24	220
2011	Does not provide services to public	5	14	31	25	17	2	6	46	21	395
2008	Provides services to public	6	22	30	23	13	2	4	38	30	211
2008	Does not provide services to public	6	18	38	27	6	2	3	35	25	319

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	15	28	21	18	1	1	40	32	213
2019	Does not provide services to public	7	18	24	27	21	2	1	49	26	366
2018	Provides services to public	10	20	22	30	15	2	1	46	31	232
2018	Does not provide services to public	7	17	27	25	19	2	3	47	25	417
2017	Provides services to public	8	15	22	25	25	3	2	52	25	226
2017	Does not provide services to public	4	10	24	29	24	4	5	58	16	456
2014	Provides services to public	11	15	27	25	18	2	2	44	28	232
2014	Does not provide services to public	6	11	23	31	23	2	4	57	18	440
2011	Provides services to public	7	16	20	29	20	2	7	53	25	220
2011	Does not provide services to public	3	9	26	28	26	2	6	59	13	395
2008	Provides services to public	11	17	23	26	17	3	2	45	30	210
2008	Does not provide services to public	8	14	33	29	10	2	4	41	24	319

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	16	27	24	19	0	1	43	29	212
2019	Does not provide services to public	8	17	27	28	18	1	1	47	25	368
2018	Provides services to public	10	19	31	22	17	1	1	39	29	231
2018	Does not provide services to public	9	13	31	25	16	2	4	43	24	417
2017	Provides services to public	10	21	29	21	14	3	3	37	33	228
2017	Does not provide services to public	7	13	31	26	17	3	4	46	21	455
2014	Provides services to public	21	22	28	16	12	0	2	28	44	232
2014	Does not provide services to public	12	18	28	23	14	0	5	39	32	439
2011	Provides services to public	8	20	26	25	12	2	6	41	31	215
2011	Does not provide services to public	8	17	29	24	17	1	4	43	26	396
2008	Provides services to public	7	16	28	28	15	4	2	46	24	211
2008	Does not provide services to public	8	19	29	26	12	2	4	41	29	318

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	13	35	32	12	0	1	44	21	209
2019	Does not provide services to public	3	10	35	32	17	1	1	50	14	367
2018	Provides services to public	7	13	28	36	13	0	3	50	20	230
2018	Does not provide services to public	2	9	33	37	16	0	2	55	11	415
2017	Provides services to public	9	17	29	27	14	1	2	43	27	225
2017	Does not provide services to public	1	9	27	36	22	1	3	61	11	453
2014	Provides services to public	3	12	31	37	15	0	2	53	15	231
2014	Does not provide services to public	3	10	28	36	18	0	4	57	14	440
2011	Provides services to public	3	15	29	36	12	2	4	50	18	218
2011	Does not provide services to public	4	9	31	34	17	1	4	54	13	392
2008	Provides services to public	6	17	34	25	14	2	2	41	24	209
2008	Does not provide services to public	2	9	43	31	11	0	3	44	12	320

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	23	20	11	11	1	1	22	57	211
2019	Does not provide services to public	20	25	28	14	11	1	2	25	46	367
2018	Provides services to public	33	26	20	10	10	0	1	20	59	232
2018	Does not provide services to public	18	24	32	14	9	1	2	24	43	415
2017	Provides services to public	21	23	26	17	10	1	1	28	45	227
2017	Does not provide services to public	11	20	28	22	12	2	5	37	33	455
2014	Provides services to public	21	29	23	15	10	1	1	25	51	231
2014	Does not provide services to public	14	20	33	18	11	1	3	31	35	440
2011	Provides services to public	20	24	27	17	7	1	4	25	46	219
2011	Does not provide services to public	10	21	28	22	13	1	4	38	32	395
2008	Provides services to public	21	26	27	14	7	2	1	22	49	208
2008	Does not provide services to public	15	24	31	15	8	1	6	25	42	318

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	14	23	15	14	0	3	31	45	212
2019	Does not provide services to public	15	20	26	19	15	2	3	36	37	366
2018	Provides services to public	22	20	20	20	16	0	1	36	44	231
2018	Does not provide services to public	12	18	27	24	15	2	3	41	31	417
2017	Provides services to public	15	15	28	23	12	3	5	38	32	228
2017	Does not provide services to public	7	14	27	25	17	5	5	47	23	454
2014	Provides services to public	15	18	24	25	13	2	3	40	34	231
2014	Does not provide services to public	7	11	21	32	21	3	6	58	19	437
2011	Provides services to public	9	19	21	30	10	3	9	44	32	220
2011	Does not provide services to public	4	13	26	30	19	2	6	53	18	394
2008	Provides services to public	22	18	29	16	11	2	2	28	42	211
2008	Does not provide services to public	12	21	27	20	13	3	5	36	35	318

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	20	29	19	14	1	2	34	37	211
2019	Does not provide services to public	7	18	36	20	16	2	2	37	25	369
2018	Provides services to public	15	23	30	18	11	2	2	30	39	232
2018	Does not provide services to public	8	17	33	21	14	3	4	38	27	415
2017	Provides services to public	14	18	35	17	10	3	3	29	34	228
2017	Does not provide services to public	5	17	37	18	14	4	5	36	24	455
2014	Provides services to public	24	22	29	14	8	1	2	23	48	232
2014	Does not provide services to public	10	19	32	20	12	1	4	35	31	439

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	27	31	16	8	0	2	24	45	212
2019	Does not provide services to public	12	24	35	17	10	0	1	28	37	369

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	10	6	2	4	0	4	88	6	213
2019	Does not provide services to public	75	12	4	3	2	1	3	91	5	367
2017	Provides services to public	69	13	6	3	4	0	4	87	7	229
2017	Does not provide services to public	72	12	7	3	2	0	3	87	6	456
2014	Provides services to public	71	11	5	4	5	1	3	85	9	232
2014	Does not provide services to public	70	12	7	3	2	1	5	88	5	442
2011	Provides services to public	74	8	7	3	2	0	5	86	6	220
2011	Does not provide services to public	70	12	4	5	3	1	6	88	8	395
2008	Provides services to public	70	9	6	2	5	0	7	86	8	211
2008	Does not provide services to public	69	11	6	3	1	0	10	89	5	320

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	21	16	17	19	7	1	43	40	213
2019	Does not provide services to public	25	28	18	12	10	5	1	57	24	366
2018	Provides services to public	12	31	20	17	16	4	1	45	34	232
2018	Does not provide services to public	19	28	17	15	12	7	2	52	30	417
2017	Provides services to public	20	24	15	18	19	3	2	45	39	229
2017	Does not provide services to public	21	27	15	16	12	4	5	53	31	456
2014	Provides services to public	19	28	12	17	18	2	3	50	37	231
2014	Does not provide services to public	25	29	15	14	13	3	2	57	28	441

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	28	8	16	18	2	58	34	213
2019	Does not provide services to public	38	29	8	16	8	1	68	23	367
2018	Provides services to public	29	28	9	17	16	1	57	33	231
2018	Does not provide services to public	32	33	6	15	13	1	66	28	418
2017	Provides services to public	29	28	11	13	18	0	58	31	229
2017	Does not provide services to public	36	29	10	14	10	1	66	24	457
2014	Provides services to public	30	26	8	15	19	1	57	35	231
2014	Does not provide services to public	33	33	10	11	11	2	67	22	442

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	34	10	13	11	0	66	23	211
2019	Does not provide services to public	50	30	7	9	4	0	80	13	365
2018	Provides services to public	35	34	13	11	7	0	69	18	231
2018	Does not provide services to public	41	36	8	10	6	0	77	15	416
2017	Provides services to public	32	35	8	11	14	1	68	25	228
2017	Does not provide services to public	40	38	8	9	4	1	79	13	457
2014	Provides services to public	32	38	8	16	6	0	71	21	232
2014	Does not provide services to public	37	39	9	10	5	0	76	15	442

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	39	10	10	7	1	73	17	212
2019	Does not provide services to public	44	33	12	6	4	1	78	11	366
2018	Provides services to public	36	40	10	8	6	1	77	14	231
2018	Does not provide services to public	36	40	11	8	4	1	77	12	417

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	29	15	9	7	0	6	67	17	212
2019	Does not provide services to public	48	21	20	4	3	1	3	72	7	368

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	31	12	13	13	0	0	63	26	213
2019	Does not provide services to public	41	33	10	11	5	0	0	75	16	369
2018	Provides services to public	33	38	12	10	6	0	0	71	17	233
2018	Does not provide services to public	37	29	14	13	7	0	0	67	20	419
2017	Provides services to public	32	34	10	11	12	0	0	67	23	228
2017	Does not provide services to public	34	34	12	10	9	0	1	69	19	454
2014	Provides services to public	28	37	10	13	11	0	1	66	24	232
2014	Does not provide services to public	43	30	11	9	7	1	0	73	16	442
2011	Provides services to public	29	41	11	13	6	0	0	70	19	219
2011	Does not provide services to public	27	43	13	12	5	0	1	70	17	395
2008	Provides services to public	30	42	6	15	7	0	0	72	21	211
2008	Does not provide services to public	28	37	14	13	8	1	0	66	21	320

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	26	15	8	11	1	0	65	20	213
2019	Does not provide services to public	53	24	11	6	3	1	1	79	10	368
2018	Provides services to public	47	27	8	7	8	2	1	76	15	232
2018	Does not provide services to public	45	30	14	5	4	2	0	76	9	418
2017	Provides services to public	44	27	10	8	10	1	0	72	18	229
2017	Does not provide services to public	47	27	11	6	6	2	1	77	12	456
2014	Provides services to public	41	28	7	13	9	2	1	71	22	232
2014	Does not provide services to public	52	24	9	7	5	2	1	78	13	442
2011	Provides services to public	39	31	12	10	7	1	0	71	17	218
2011	Does not provide services to public	40	32	13	8	4	2	1	74	12	396
2008	Provides services to public	41	33	11	8	4	2	0	76	13	211
2008	Does not provide services to public	36	32	13	8	7	3	1	70	16	320

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	29	11	14	13	0	1	61	27	211
2019	Does not provide services to public	44	30	10	9	6	1	1	75	15	368
2018	Provides services to public	39	29	12	12	6	0	1	69	19	232
2018	Does not provide services to public	43	28	11	10	7	1	0	71	17	418
2017	Provides services to public	36	32	10	11	10	1	0	69	21	228
2017	Does not provide services to public	41	29	11	10	8	1	1	71	18	456
2014	Provides services to public	35	30	10	12	12	1	1	66	23	231
2014	Does not provide services to public	41	30	9	10	7	1	1	73	18	442
2011	Provides services to public	36	33	12	9	9	0	1	69	19	220
2011	Does not provide services to public	34	35	12	12	6	0	1	70	19	396
2008	Provides services to public	35	34	10	11	9	0	0	70	20	211
2008	Does not provide services to public	31	33	12	13	9	1	1	66	23	320

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	80	7	5	1	2	0	4	91	3	211
2019	Does not provide services to public	83	8	3	2	1	0	3	94	3	367
2017	Provides services to public	78	9	6	1	2	1	4	91	3	228
2017	Does not provide services to public	84	9	3	1	1	0	3	95	2	457
2014	Provides services to public	75	10	4	1	5	0	4	89	7	232
2014	Does not provide services to public	83	6	3	1	2	0	5	94	3	442
2011	Provides services to public	80	9	4	0	2	0	4	93	2	219
2011	Does not provide services to public	79	9	4	0	2	1	5	93	3	397
2008	Provides services to public	77	4	5	2	4	0	8	88	7	211
2008	Does not provide services to public	83	4	3	1	1	2	6	95	2	319

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	21	10	5	9	3	2	74	16	210
2019	Does not provide services to public	66	18	5	4	4	2	1	87	8	369
2017	Provides services to public	42	23	6	9	12	3	4	70	23	229
2017	Does not provide services to public	53	21	10	4	4	4	3	80	9	456
2014	Provides services to public	41	28	8	6	13	2	2	72	19	232
2014	Does not provide services to public	51	23	7	6	5	4	4	81	12	442
2011	Provides services to public	48	25	9	7	9	1	1	74	17	220
2011	Does not provide services to public	49	29	8	5	4	2	3	82	10	396

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	20	13	5	9	1	0	72	15	212
2019	Does not provide services to public	63	20	9	4	3	1	0	83	7	369
2018	Provides services to public	52	25	11	3	7	2	0	79	10	229
2018	Does not provide services to public	56	26	9	4	5	1	0	82	9	418
2017	Provides services to public	53	21	8	7	9	2	0	76	16	229
2017	Does not provide services to public	53	24	10	5	5	2	1	80	10	457

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	30	10	9	11	0	70	20	213
2019	Does not provide services to public	52	26	9	7	6	0	79	12	369
2018	Provides services to public	46	28	12	7	8	0	74	14	231
2018	Does not provide services to public	49	27	10	7	6	0	76	14	418
2017	Provides services to public	46	23	13	5	13	0	69	18	229
2017	Does not provide services to public	50	25	9	9	7	1	75	16	456
2014	Provides services to public	40	30	10	10	9	0	71	18	232
2014	Does not provide services to public	54	26	9	5	5	0	80	11	442

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	52	6	26	0	3	0	67	27	31
2019	Does not provide services to public	20	56	9	13	0	3	0	78	13	74

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	31	10	11	10	3	0	68	21	213
2019	Does not provide services to public	41	27	12	9	6	4	0	72	16	369
2018	Provides services to public	38	26	17	7	8	4	0	66	16	232
2018	Does not provide services to public	39	27	14	7	7	4	1	70	15	419
2017	Provides services to public	39	27	11	9	10	3	0	69	20	229
2017	Does not provide services to public	39	32	13	5	5	5	0	75	11	457
2014	Provides services to public	40	25	12	10	9	4	0	68	20	232
2014	Does not provide services to public	41	30	14	6	4	4	0	74	11	442
2011	Provides services to public	39	26	15	9	8	4	0	68	17	218
2011	Does not provide services to public	37	31	16	6	5	4	1	72	12	397

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	30	13	13	14	1	0	59	27	213
2019	Does not provide services to public	36	30	12	12	10	1	0	66	22	368
2018	Provides services to public	30	30	16	11	12	1	0	61	24	228
2018	Does not provide services to public	30	33	13	12	11	1	0	64	23	419
2017	Provides services to public	34	26	11	15	14	0	0	60	29	228
2017	Does not provide services to public	33	32	13	11	9	2	0	67	20	457
2014	Provides services to public	29	29	11	15	15	2	0	58	30	232
2014	Does not provide services to public	34	32	15	12	7	1	0	66	19	442
2011	Provides services to public	27	34	12	12	12	2	0	63	25	219
2011	Does not provide services to public	28	34	15	10	10	2	1	64	20	394
2008	Provides services to public	24	33	9	17	16	1	0	57	34	210
2008	Does not provide services to public	25	34	14	13	13	2	1	60	26	320

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	25	15	18	16	3	0	49	35	213
2019	Does not provide services to public	26	32	15	14	10	4	0	61	24	368
2018	Provides services to public	19	29	17	17	14	4	0	50	32	230
2018	Does not provide services to public	24	28	18	14	13	3	0	53	28	417
2017	Provides services to public	22	28	14	15	18	3	0	52	34	228
2017	Does not provide services to public	23	30	18	14	10	5	0	56	26	457
2014	Provides services to public	21	24	13	20	19	3	0	46	41	230
2014	Does not provide services to public	22	31	17	17	8	5	0	56	26	442
2011	Provides services to public	14	32	13	22	14	5	0	49	38	220
2011	Does not provide services to public	16	35	22	14	8	5	0	53	24	395
2008	Provides services to public	15	27	13	21	17	6	0	45	40	211
2008	Does not provide services to public	16	31	15	21	12	5	1	50	34	319

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	24	17	18	21	3	42	40	213
2019	Does not provide services to public	24	33	14	14	13	2	58	28	369
2018	Provides services to public	15	30	12	22	20	1	46	43	231
2018	Does not provide services to public	21	28	18	16	15	2	50	32	420
2017	Provides services to public	15	28	13	22	21	2	44	43	227
2017	Does not provide services to public	20	32	14	19	12	3	53	32	454
2014	Provides services to public	17	27	15	19	18	3	46	39	232
2014	Does not provide services to public	18	33	18	17	11	3	52	29	441
2011	Provides services to public	18	28	15	20	15	4	48	36	220
2011	Does not provide services to public	16	36	16	18	10	4	54	29	394
2008	Provides services to public	19	33	12	18	15	3	53	34	211
2008	Does not provide services to public	18	32	14	22	11	3	51	34	319

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	10	11	7	17	13	7	57	30	213
2019	Does not provide services to public	44	15	8	5	8	14	5	74	16	368

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	40	14	10	10	1	0	65	21	212
2019	Does not provide services to public	29	38	17	8	6	1	0	68	14	366
2018	Provides services to public	19	37	23	13	8	0	0	56	21	232
2018	Does not provide services to public	25	42	18	9	5	1	0	68	14	419
2017	Provides services to public	19	37	19	12	11	1	0	56	24	228
2017	Does not provide services to public	27	37	21	9	4	1	1	65	14	453
2014	Provides services to public	20	36	22	10	10	3	0	58	20	232
2014	Does not provide services to public	29	41	16	7	4	3	0	72	11	442
2011	Provides services to public	21	38	20	12	6	3	0	61	19	220
2011	Does not provide services to public	23	40	22	9	4	3	0	64	13	396

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	13	25	20	21	16	4	0	40	39	209
2019	Does not provide services to public	14	34	21	16	11	3	0	50	28	367

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	34	9	10	10	1	0	71	21	212
2019	Does not provide services to public	39	33	12	8	6	1	1	73	15	368
2018	Provides services to public	34	38	8	12	8	0	0	73	19	229
2018	Does not provide services to public	39	32	13	8	6	2	1	73	14	419
2017	Provides services to public	42	31	9	9	7	2	0	74	16	226
2017	Does not provide services to public	42	33	11	7	4	2	1	78	11	456
2014	Provides services to public	48	33	6	7	4	1	1	82	11	232
2014	Does not provide services to public	51	30	8	6	2	2	0	83	9	442
2011	Provides services to public	48	30	7	9	4	3	1	80	13	218
2011	Does not provide services to public	44	32	9	6	5	3	2	79	12	396
2008	Provides services to public	39	33	12	9	4	3	0	74	13	210
2008	Does not provide services to public	35	38	8	11	5	3	0	76	16	319

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	30	15	8	12	0	65	21	210
2019	Does not provide services to public	36	32	19	7	5	0	69	13	365
2018	Provides services to public	25	34	23	9	8	0	59	18	231
2018	Does not provide services to public	34	34	19	7	5	1	70	12	419

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	17	13	16	27	10	1	38	48	212
2019	Does not provide services to public	20	22	15	15	17	10	1	47	36	366
2018	Provides services to public	11	22	13	20	24	9	1	37	49	230
2018	Does not provide services to public	19	21	18	16	17	7	2	44	37	415
2017	Provides services to public	15	15	12	16	27	12	2	36	50	227
2017	Does not provide services to public	15	21	15	18	15	13	3	43	39	456
2014	Provides services to public	10	21	14	22	23	9	1	34	50	232
2014	Does not provide services to public	20	20	14	18	15	11	2	46	37	442
2011	Provides services to public	16	19	20	13	20	9	3	40	37	219
2011	Does not provide services to public	15	16	20	14	16	15	4	38	37	397

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	25	17	17	21	2	0	44	39	212
2019	Does not provide services to public	22	29	14	17	16	1	0	51	34	368
2018	Provides services to public	16	26	16	19	20	2	0	43	40	233
2018	Does not provide services to public	20	26	17	20	15	1	1	47	36	420
2017	Provides services to public	21	27	15	16	19	3	0	49	36	229
2017	Does not provide services to public	20	31	13	17	17	3	0	52	34	456
2014	Provides services to public	15	30	13	22	18	1	0	46	41	232
2014	Does not provide services to public	19	33	16	15	14	3	0	54	30	441
2011	Provides services to public	20	30	16	17	16	1	1	51	33	220
2011	Does not provide services to public	25	29	14	16	13	1	1	56	29	395
2008	Provides services to public	14	34	14	18	18	1	0	49	37	211
2008	Does not provide services to public	14	38	19	14	14	1	0	52	28	318

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	19	11	19	27	2	1	40	49	213
2019	Does not provide services to public	17	24	13	16	26	1	3	43	44	369
2018	Provides services to public	13	25	10	20	29	2	2	39	50	232
2018	Does not provide services to public	14	19	13	19	30	2	3	35	52	419
2017	Provides services to public	17	24	12	12	31	3	2	43	45	229
2017	Does not provide services to public	16	22	13	17	27	3	3	40	47	457
2014	Provides services to public	16	19	13	16	30	3	3	37	49	231
2014	Does not provide services to public	13	18	15	19	27	2	5	34	49	441
2011	Provides services to public	11	29	13	16	28	2	2	41	45	217
2011	Does not provide services to public	14	25	13	20	24	1	3	40	46	397
2008	Provides services to public	9	27	13	20	27	2	1	38	49	211
2008	Does not provide services to public	13	25	15	21	21	3	1	40	44	318

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	16	20	9	5	1	2	65	15	210
2019	Does not provide services to public	51	24	11	4	4	2	4	80	8	369

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	9	6	3	8	2	11	82	12	211
2019	Does not provide services to public	60	8	6	4	6	3	14	82	11	369

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	26	19	9	12	1	2	59	21	211
2019	Does not provide services to public	40	25	17	6	8	1	2	67	15	369

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	21	18	11	13	1	2	57	25	211
2019	Does not provide services to public	36	26	15	8	9	2	4	66	18	368

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	14	15	14	18	1	2	52	33	211
2019	Does not provide services to public	36	15	14	13	16	3	3	54	31	365

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	9	5	3	3	3	4	89	6	208
2019	Does not provide services to public	73	9	7	2	2	3	5	89	4	366

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	70	7	6	5	5	4	2	83	11	210
2019	Does not provide services to public	75	9	2	3	2	5	4	92	5	368

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	75	7	3	2	4	2	6	90	7	208
2019	Does not provide services to public	79	6	2	1	1	2	10	96	2	367

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	38	17	18	8	2	0	57	26	213
2019	Does not provide services to public	23	39	16	12	7	3	0	64	19	369
2018	Provides services to public	15	35	21	12	13	2	1	52	26	231
2018	Does not provide services to public	21	32	21	14	7	4	0	56	22	418
2017	Provides services to public	18	34	18	11	15	3	1	54	27	229
2017	Does not provide services to public	21	32	21	12	9	5	0	56	22	456

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	31	14	11	13	2	60	25	211
2019	Does not provide services to public	33	40	13	6	6	2	75	12	367
2018	Provides services to public	31	37	11	10	10	1	69	20	230
2018	Does not provide services to public	36	36	15	7	4	2	74	11	418
2017	Provides services to public	28	38	12	12	7	2	68	20	229
2017	Does not provide services to public	35	40	12	7	4	3	77	11	457
2014	Provides services to public	37	34	13	7	7	1	72	14	232
2014	Does not provide services to public	39	36	13	5	4	3	77	9	442
2011	Provides services to public	32	33	17	8	8	2	66	16	219
2011	Does not provide services to public	33	40	12	6	5	3	76	11	397

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	28	17	8	9	2	1	65	18	212
2019	Does not provide services to public	42	31	14	4	4	4	0	77	9	366
2018	Provides services to public	32	32	17	7	9	3	0	67	16	230
2018	Does not provide services to public	33	34	17	6	4	6	0	72	10	420
2017	Provides services to public	33	28	17	7	9	6	1	65	17	229
2017	Does not provide services to public	32	32	18	4	5	8	0	71	10	457
2014	Provides services to public	41	32	15	4	3	4	0	77	8	232
2014	Does not provide services to public	38	30	18	5	3	5	0	73	8	441

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	36	7	10	8	74	18	212
2019	Does not provide services to public	52	30	7	7	5	82	11	368
2018	Provides services to public	40	38	7	7	8	78	15	230
2018	Does not provide services to public	47	35	9	6	4	81	10	419
2017	Provides services to public	41	34	8	7	10	75	17	229
2017	Does not provide services to public	48	36	7	5	4	84	9	456
2014	Provides services to public	41	34	8	9	9	75	17	231
2014	Does not provide services to public	53	34	6	3	4	87	7	441
2011	Provides services to public	39	39	9	7	5	78	13	217
2011	Does not provide services to public	45	37	8	5	4	83	9	396
2008	Provides services to public	37	37	9	8	8	75	16	211
2008	Does not provide services to public	38	37	9	9	7	75	16	320

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	27	16	14	13	1	57	27	213
2019	Does not provide services to public	37	30	14	12	8	0	67	19	367
2018	Provides services to public	29	34	15	8	13	1	64	21	231
2018	Does not provide services to public	31	35	16	11	8	0	66	18	419
2017	Provides services to public	32	28	16	10	13	1	61	23	228
2017	Does not provide services to public	34	35	15	9	7	1	70	15	457
2014	Provides services to public	26	36	11	17	9	1	63	26	232
2014	Does not provide services to public	35	34	14	12	5	0	70	17	439
2011	Provides services to public	30	37	16	10	7	0	67	17	219
2011	Does not provide services to public	32	38	13	9	6	1	71	16	396

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	35	15	11	13	0	60	25	212
2019	Does not provide services to public	37	30	13	11	7	0	68	19	369
2018	Provides services to public	29	33	17	9	12	0	62	21	230
2018	Does not provide services to public	31	37	11	13	8	0	68	21	416
2017	Provides services to public	34	30	14	9	12	1	65	21	228
2017	Does not provide services to public	34	36	13	10	7	0	70	17	457
2014	Provides services to public	28	33	14	15	10	1	61	25	232
2014	Does not provide services to public	35	35	11	12	6	0	71	18	440
2011	Provides services to public	27	39	13	13	7	0	67	20	220
2011	Does not provide services to public	31	41	12	10	6	0	72	16	395
2008	Provides services to public	26	38	11	17	7	0	64	24	211
2008	Does not provide services to public	26	41	13	12	8	0	67	20	319

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	22	16	15	14	3	0	54	29	213
2019	Does not provide services to public	38	21	17	12	9	3	1	61	21	369
2018	Provides services to public	30	26	18	13	10	3	0	58	24	231
2018	Does not provide services to public	30	27	15	14	10	2	1	59	25	420
2017	Provides services to public	34	23	14	10	14	4	1	60	25	227
2017	Does not provide services to public	33	26	17	11	8	5	1	62	20	457
2014	Provides services to public	36	22	14	11	12	4	1	61	24	232
2014	Does not provide services to public	38	25	12	12	8	4	1	66	21	441
2011	Provides services to public	37	24	11	9	12	5	1	65	22	219
2011	Does not provide services to public	33	31	15	10	7	4	1	67	18	396
2008	Provides services to public	33	28	12	11	5	10	1	69	18	211
2008	Does not provide services to public	29	29	14	13	7	6	2	63	21	320

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	18	39	43	212
2019	Does not provide services to public	20	40	40	368
2018	Provides services to public	19	41	40	232
2018	Does not provide services to public	18	38	43	419
2017	Provides services to public	18	48	34	229
2017	Does not provide services to public	19	47	34	456
2014	Provides services to public	17	53	30	232
2014	Does not provide services to public	18	48	34	440
2011	Provides services to public	18	52	30	220
2011	Does not provide services to public	17	49	34	397

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	3	16	50	21	0	10	38
2019	Does not provide services to public	14	15	44	12	1	13	73
2018	Provides services to public	16	11	42	23	2	6	44
2018	Does not provide services to public	11	8	57	15	1	8	77
2017	Provides services to public	9	8	30	30	9	14	42
2017	Does not provide services to public	8	12	44	20	3	13	89
2014	Provides services to public	12	8	22	45	9999	14	39
2014	Does not provide services to public	17	9	48	15	9999	11	86
2011	Provides services to public	13	17	19	42	9999	9	41
2011	Does not provide services to public	20	19	40	15	9999	6	70

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	46	8	9	4	0	1	79	13	212
2019	Does not provide services to public	34	45	8	7	3	0	2	82	10	369

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	25	17	8	5	4	1	69	13	211
2019	Does not provide services to public	53	26	8	4	1	5	2	86	6	369

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	20	80	212
2019	Does not provide services to public	14	86	369
2018	Provides services to public	21	79	232
2018	Does not provide services to public	13	87	418

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	77	23	42
2019	Does not provide services to public	65	35	50
2018	Provides services to public	73	27	49
2018	Does not provide services to public	55	45	54

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	67	33	42
2019	Does not provide services to public	44	56	50
2018	Provides services to public	47	53	49
2018	Does not provide services to public	55	45	54

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	42
2019	Does not provide services to public	10	90	50

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	42
2019	Does not provide services to public	34	66	50
2018	Provides services to public	49	51	49
2018	Does not provide services to public	42	58	54

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	38	62	42
2019	Does not provide services to public	24	76	50
2018	Provides services to public	33	67	49
2018	Does not provide services to public	37	63	54

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	58	42	42
2019	Does not provide services to public	42	58	50
2018	Provides services to public	44	56	49
2018	Does not provide services to public	41	59	54

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	46	54	42
2019	Does not provide services to public	30	70	50
2018	Provides services to public	53	47	49
2018	Does not provide services to public	41	59	54

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	42
2019	Does not provide services to public	30	70	50
2018	Provides services to public	28	72	49
2018	Does not provide services to public	30	70	54

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	62	38	42
2019	Does not provide services to public	48	52	50
2018	Provides services to public	63	37	49
2018	Does not provide services to public	54	46	54

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	42
2019	Does not provide services to public	34	66	50
2018	Provides services to public	40	60	49
2018	Does not provide services to public	41	59	54

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	42
2019	Does not provide services to public	0	100	50

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	55	45	42
2019	Does not provide services to public	38	62	50
2018	Provides services to public	52	48	49
2018	Does not provide services to public	35	65	54

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	22	78	42
2019	Does not provide services to public	26	74	50
2018	Provides services to public	45	55	49
2018	Does not provide services to public	22	78	54

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	42
2019	Does not provide services to public	12	88	50
2018	Provides services to public	13	87	49
2018	Does not provide services to public	19	81	54

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	42
2019	Does not provide services to public	44	56	50
2018	Provides services to public	53	47	49
2018	Does not provide services to public	48	52	54

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	42
2019	Does not provide services to public	14	86	50
2018	Provides services to public	36	64	49
2018	Does not provide services to public	15	85	54

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	19	81	42
2019	Does not provide services to public	13	87	50
2018	Provides services to public	18	82	49
2018	Does not provide services to public	13	87	54

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	42
2019	Does not provide services to public	38	62	50
2018	Provides services to public	31	69	49
2018	Does not provide services to public	41	59	54

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	31	69	213
2019	Does not provide services to public	17	83	369

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	13	16	10	19	23	4	37	41	213
2019	Does not provide services to public	15	13	18	11	11	28	5	42	32	367
2018	Provides services to public	13	15	18	9	17	23	4	39	35	230
2018	Does not provide services to public	14	18	19	12	10	23	4	43	30	415
2017	Provides services to public	12	18	14	11	16	22	8	42	38	229
2017	Does not provide services to public	14	16	19	9	8	27	8	45	26	457
2014	Provides services to public	10	15	23	8	10	30	4	38	28	232
2014	Does not provide services to public	13	16	19	10	9	29	5	44	28	441

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	22	17	13	14	8	1	53	29	213
2019	Does not provide services to public	29	31	16	10	6	7	1	65	17	369
2018	Provides services to public	26	25	20	12	9	8	0	54	24	232
2018	Does not provide services to public	29	29	17	11	6	7	1	63	19	417
2017	Provides services to public	24	33	16	11	7	8	1	62	20	229
2017	Does not provide services to public	27	35	18	4	7	8	1	68	12	457
2014	Provides services to public	20	29	24	6	7	14	0	57	15	231
2014	Does not provide services to public	24	23	19	10	8	15	1	56	21	441
2011	Provides services to public	33	29	19	6	5	8	1	67	12	220
2011	Does not provide services to public	30	30	15	8	6	10	1	68	16	395

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	212
2019	Does not provide services to public	6	94	368
2018	Provides services to public	13	87	232
2018	Does not provide services to public	7	93	418

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	47	53	30
2019	Does not provide services to public	32	68	22
2018	Provides services to public	52	48	31
2018	Does not provide services to public	44	56	27

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	73	27	30
2019	Does not provide services to public	77	23	22

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	30
2019	Does not provide services to public	23	77	22

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	50	50	30
2019	Does not provide services to public	40	60	22
2018	Provides services to public	56	44	31
2018	Does not provide services to public	23	77	27

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	30
2019	Does not provide services to public	0	100	22

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	26	74	30
2019	Does not provide services to public	22	78	22
2018	Provides services to public	30	70	31
2018	Does not provide services to public	18	82	27

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	30
2019	Does not provide services to public	0	100	22

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	30
2019	Does not provide services to public	100	22
2018	Provides services to public	100	31
2018	Does not provide services to public	100	27

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	30
2019	Does not provide services to public	0	100	22

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	77	23	30
2019	Does not provide services to public	59	41	22
2018	Provides services to public	48	52	31
2018	Does not provide services to public	74	26	27

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	212
2019	Does not provide services to public	9	91	367

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	10	22	6	13	28	6	39	28	212
2019	Does not provide services to public	18	13	18	5	5	34	7	52	17	368
2018	Provides services to public	14	15	22	6	10	27	6	43	25	231
2018	Does not provide services to public	17	15	23	4	6	30	6	49	16	417
2017	Provides services to public	11	15	20	4	9	32	10	45	21	227
2017	Does not provide services to public	15	14	21	4	4	35	8	50	13	457
2014	Provides services to public	9	10	25	5	4	38	9	36	16	232
2014	Does not provide services to public	14	15	22	3	4	38	4	50	12	441

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	22	18	7	11	11	2	59	20	212
2019	Does not provide services to public	37	27	15	6	3	11	1	73	11	369
2018	Provides services to public	27	27	20	6	9	11	0	60	17	232
2018	Does not provide services to public	32	29	18	5	4	10	1	69	11	418
2017	Provides services to public	24	32	19	3	7	12	2	66	11	226
2017	Does not provide services to public	31	29	18	4	4	12	2	70	10	455
2014	Provides services to public	25	27	20	5	5	16	2	64	12	231
2014	Does not provide services to public	29	26	18	3	4	20	1	69	8	441
2011	Provides services to public	36	32	13	4	2	13	0	78	7	218
2011	Does not provide services to public	35	32	14	3	3	13	0	78	6	395

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	24	23	16	18	0	0	43	34	213
2019	Does not provide services to public	20	27	25	15	12	0	1	48	27	368
2018	Provides services to public	14	16	25	21	23	0	2	31	44	233
2018	Does not provide services to public	19	26	20	16	17	0	1	46	34	420
2017	Provides services to public	23	25	21	14	16	1	1	49	30	228
2017	Does not provide services to public	19	23	20	19	16	0	3	43	36	455

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	8	15	25	19	33	0	23	52	213
2019	Does not provide services to public	10	20	28	22	20	0	30	42	368
2018	Provides services to public	7	12	30	17	33	1	19	51	233
2018	Does not provide services to public	13	20	32	18	16	1	34	34	420
2017	Provides services to public	7	18	22	25	28	0	25	53	229
2017	Does not provide services to public	11	23	30	23	13	1	34	36	456

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	29	22	15	14	0	0	49	29	209
2019	Does not provide services to public	25	35	23	10	7	1	1	60	17	368
2018	Provides services to public	16	31	27	14	8	0	4	49	23	230
2018	Does not provide services to public	22	37	24	10	4	1	1	60	15	419
2017	Provides services to public	17	27	26	15	12	1	2	45	28	227
2017	Does not provide services to public	26	34	23	9	4	0	4	63	13	453

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	15	11	22	39	1	0	28	61	211
2019	Does not provide services to public	11	21	21	20	26	1	1	32	47	368
2018	Provides services to public	13	14	18	18	35	0	2	28	54	231
2018	Does not provide services to public	14	24	22	18	21	1	1	38	39	419
2017	Provides services to public	12	17	20	19	30	1	1	30	50	228
2017	Does not provide services to public	14	26	26	15	16	1	2	41	32	455

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	16	21	13	25	0	1	40	39	213
2019	Does not provide services to public	31	25	19	11	10	1	4	58	22	369
2018	Provides services to public	21	19	19	12	24	0	3	42	38	232
2018	Does not provide services to public	34	21	20	9	10	0	6	59	20	415
2017	Provides services to public	18	17	24	11	22	0	6	39	36	228
2017	Does not provide services to public	30	26	16	11	8	1	8	62	21	456

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	21	22	13	30	0	0	35	43	213
2019	Does not provide services to public	23	29	22	13	11	1	1	53	25	368
2018	Provides services to public	16	17	27	16	24	0	0	33	40	231
2018	Does not provide services to public	23	27	23	14	11	1	1	51	25	420
2017	Provides services to public	16	21	26	19	18	0	0	36	37	229
2017	Does not provide services to public	23	30	24	13	9	0	0	54	22	452

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	27	23	11	12	0	1	53	24	211
2019	Does not provide services to public	29	38	19	8	5	0	0	68	14	365
2018	Provides services to public	23	29	23	14	9	1	1	53	24	231
2018	Does not provide services to public	31	30	20	13	5	1	1	62	18	418
2017	Provides services to public	27	28	21	12	10	0	2	56	23	228
2017	Does not provide services to public	30	30	21	10	5	1	2	62	16	452

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	29	20	8	10	0	2	61	18	211
2019	Does not provide services to public	35	32	19	10	3	0	1	68	14	366
2018	Provides services to public	30	32	20	10	7	0	2	63	17	230
2018	Does not provide services to public	33	35	20	8	3	0	1	69	11	416
2017	Provides services to public	34	27	18	9	9	1	1	63	18	229
2017	Does not provide services to public	36	36	16	7	2	1	2	74	10	452

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	25	20	7	8	1	65	15	210
2019	Does not provide services to public	39	32	17	9	3	0	72	12	366
2018	Provides services to public	34	26	20	12	5	2	62	18	230
2018	Does not provide services to public	40	34	17	5	4	1	74	9	416
2017	Provides services to public	38	27	16	7	9	2	66	17	227
2017	Does not provide services to public	41	34	12	7	4	1	77	11	453

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	26	17	7	17	0	0	59	24	207
2019	Does not provide services to public	44	24	17	7	7	0	0	69	14	366

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	25	21	9	10	1	0	60	19	210
2019	Does not provide services to public	37	30	20	7	6	1	1	67	13	365
2018	Provides services to public	27	29	24	11	5	1	3	58	17	229
2018	Does not provide services to public	36	28	22	8	5	0	1	65	13	415
2017	Provides services to public	31	33	21	8	6	1	0	64	15	229
2017	Does not provide services to public	34	34	18	9	3	0	2	69	12	451

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	43	25	19	6	6	0	1	68	12	211
2019	Does not provide services to public	55	24	13	5	2	0	2	80	7	365
2018	Provides services to public	42	27	14	7	8	1	2	71	15	230
2018	Does not provide services to public	55	21	15	4	4	0	1	77	7	415
2017	Provides services to public	49	24	13	7	7	0	0	73	14	228
2017	Does not provide services to public	55	24	11	6	2	0	1	81	7	456

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	64	14	10	3	4	2	4	82	7	211
2019	Does not provide services to public	75	10	4	1	1	0	8	93	3	365
2018	Provides services to public	62	13	11	3	4	1	6	81	7	230
2018	Does not provide services to public	72	14	5	2	1	1	5	91	3	417

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	12	11	6	9	1	1	74	15	213
2019	Does not provide services to public	74	12	5	5	3	1	1	87	8	368
2018	Provides services to public	60	15	8	7	6	0	3	78	14	230
2018	Does not provide services to public	69	12	6	7	2	0	3	85	9	417
2017	Provides services to public	61	14	8	8	6	0	3	77	15	229
2017	Does not provide services to public	73	13	5	3	3	1	2	89	6	456

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	29	19	5	6	1	1	69	12	212
2019	Does not provide services to public	56	27	11	3	2	0	1	84	5	369
2018	Provides services to public	37	36	16	8	3	0	0	73	11	232
2018	Does not provide services to public	43	36	14	4	3	0	1	79	7	418
2017	Provides services to public	41	26	19	7	6	0	1	69	13	228
2017	Does not provide services to public	48	31	12	5	2	0	1	81	7	454

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	19	16	7	9	1	1	67	17	211
2019	Does not provide services to public	60	20	10	5	5	0	1	80	10	368
2018	Provides services to public	46	22	14	8	9	0	1	68	18	229
2018	Does not provide services to public	54	21	14	5	5	0	1	76	10	417
2017	Provides services to public	52	20	9	9	9	0	1	73	18	229
2017	Does not provide services to public	60	19	9	4	5	1	2	82	9	457

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	15	12	2	3	18	79	7	210
2019	Does not provide services to public	55	12	4	2	1	26	91	4	367
2018	Provides services to public	47	19	9	4	1	21	83	6	230
2018	Does not provide services to public	50	13	7	4	1	26	85	5	413
2017	Provides services to public	49	15	10	3	2	21	82	6	226
2017	Does not provide services to public	54	12	6	2	1	25	88	3	457

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	24	17	3	1	1	2	78	5	211
2019	Does not provide services to public	65	18	9	2	1	0	4	87	4	369
2018	Provides services to public	42	30	16	7	1	0	3	74	9	231
2018	Does not provide services to public	60	20	11	3	0	0	5	85	3	413
2017	Provides services to public	47	29	12	7	0	1	3	79	8	226
2017	Does not provide services to public	64	20	8	2	1	0	6	89	3	454

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	78	11	4	1	3	1	2	91	5	211
2019	Does not provide services to public	79	10	4	2	2	0	3	92	4	368
2018	Provides services to public	69	16	4	3	4	0	4	89	7	229
2018	Does not provide services to public	70	15	5	3	2	0	4	89	6	418
2017	Provides services to public	75	12	6	1	2	1	3	90	4	229
2017	Does not provide services to public	74	13	5	1	2	1	4	91	3	455

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	25	16	1	4	0	79	5	212
2019	Does not provide services to public	56	26	12	3	1	2	84	4	368
2018	Provides services to public	49	31	15	2	2	2	81	4	231
2018	Does not provide services to public	51	27	15	3	3	1	79	6	415
2017	Provides services to public	49	27	13	6	3	3	78	9	227
2017	Does not provide services to public	51	32	11	3	1	2	84	4	456

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	5	21	35	21	18	0	0	26	39	213
2019	Does not provide services to public	9	25	43	15	8	0	0	34	24	369
2018	Provides services to public	4	22	36	21	18	0	0	26	38	233
2018	Does not provide services to public	9	26	40	18	6	0	0	36	25	419
2017	Provides services to public	7	13	39	21	19	1	0	20	40	228
2017	Does not provide services to public	7	25	42	18	6	0	1	33	25	457

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	25	34	13	4	0	18	49	211
2019	Does not provide services to public	12	25	38	17	7	0	24	38	368
2018	Provides services to public	21	28	35	11	6	0	16	49	229
2018	Does not provide services to public	10	24	38	21	7	1	28	34	411
2017	Provides services to public	18	25	42	10	5	0	15	43	228
2017	Does not provide services to public	6	23	43	19	8	1	28	29	452

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	36	18	14	8	1	0	60	22	212
2019	Does not provide services to public	28	42	15	10	4	1	0	71	14	367
2018	Provides services to public	18	41	17	13	9	2	0	61	22	232
2018	Does not provide services to public	29	42	15	9	4	1	0	72	12	419
2017	Provides services to public	16	36	13	14	16	4	1	55	31	228
2017	Does not provide services to public	17	41	18	13	7	4	0	60	21	456

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	27	15	19	25	0	41	44	213
2019	Does not provide services to public	20	34	15	16	12	2	55	29	368
2018	Provides services to public	15	23	23	18	18	3	39	37	230
2018	Does not provide services to public	20	34	18	17	9	1	55	27	419
2017	Provides services to public	12	30	15	19	21	2	43	41	228
2017	Does not provide services to public	16	38	18	16	9	2	55	26	457

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	22	78	213
2019	Does not provide services to public	14	86	369
2017	Provides services to public	24	76	229
2017	Does not provide services to public	16	84	455
2014	Provides services to public	15	85	232
2014	Does not provide services to public	13	87	442

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	76	24	46
2019	Does not provide services to public	82	18	51
2017	Provides services to public	79	21	54
2017	Does not provide services to public	76	24	76
2014	Provides services to public	72	28	35
2014	Does not provide services to public	79	21	60

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	26	14	14	6	0	3	64	21	35
2019	Does not provide services to public	43	38	5	12	2	0	0	81	14	42
2017	Provides services to public	37	32	9	12	7	2	0	71	20	43
2017	Does not provide services to public	51	25	3	10	10	0	0	76	21	58
2014	Provides services to public	49	39	0	13	0	0	0	87	13	25
2014	Does not provide services to public	55	24	8	7	4	2	0	81	11	48

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	25	22	14	11	1	0	27	73	213
2019	Does not provide services to public	24	31	19	10	12	3	1	25	75	369
2018	Provides services to public	26	23	20	12	16	3	0	27	73	230
2018	Does not provide services to public	33	21	21	11	11	2	0	34	66	420
2017	Provides services to public	28	20	19	11	14	6	2	30	70	228
2017	Does not provide services to public	31	20	19	11	16	3	0	32	68	457

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	56	44	153
2019	Does not provide services to public	58	42	268

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	47	53	151
2019	Does not provide services to public	39	61	267
2018	Provides services to public	39	61	165
2018	Does not provide services to public	30	70	269

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	26	17	18	25	0	4	37	45	153
2019	Does not provide services to public	11	23	18	15	24	1	8	37	44	267
2018	Provides services to public	9	24	17	15	25	1	9	37	45	164
2018	Does not provide services to public	10	20	19	18	23	1	9	33	46	271
2017	Provides services to public	11	17	11	19	27	2	12	33	54	143
2017	Does not provide services to public	12	24	15	18	22	2	7	39	44	299

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	4	8	12	20	51	1	4	13	74	153
2019	Does not provide services to public	4	6	18	13	49	2	8	11	69	266
2018	Provides services to public	1	11	13	17	50	1	7	14	72	165
2018	Does not provide services to public	3	4	15	16	55	1	6	8	76	270
2017	Provides services to public	3	10	7	13	54	1	12	15	77	144
2017	Does not provide services to public	1	9	12	14	56	1	8	10	77	300

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	13	13	6	11	0	8	68	18	212
2019	Does not provide services to public	38	21	14	7	10	1	10	65	19	366
2018	Provides services to public	45	12	14	10	10	0	10	63	21	231
2018	Does not provide services to public	48	12	14	6	9	2	9	68	16	419

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Public Prosecution Service of Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment