2019 Public Service Employee Survey Results for Public Prosecution Service of Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 23 42 5 17 13 0 0 65 30 150
2017 Provides services to public - English only 23 48 4 13 11 0 0 71 25 154
2017 Provides services to public - Both English and French 29 57 1 10 3 0 0 86 13 74
2014 Provides services to public - English only 24 43 7 18 7 1 0 67 26 145
2014 Provides services to public - Both English and French 26 44 10 15 5 0 1 71 19 84
2011 Provides services to public - English only 21 53 2 17 7 0 0 74 24 154
2011 Provides services to public - Both English and French 34 52 4 6 5 0 0 86 11 65
2008 Provides services to public - English only 28 45 3 16 7 0 1 74 23 157
2008 Provides services to public - Both English and French 39 41 2 14 4 0 0 80 18 51

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 88 7 2 1 1 0 1 96 2 148
2017 Provides services to public - English only 80 10 4 2 1 1 3 93 3 152
2017 Provides services to public - Both English and French 45 27 6 12 8 0 2 73 20 74
2014 Provides services to public - English only 80 7 4 2 3 0 3 91 5 145
2014 Provides services to public - Both English and French 48 24 10 12 6 0 0 72 18 84
2011 Provides services to public - English only 81 12 3 0 0 1 4 97 0 153
2011 Provides services to public - Both English and French 56 17 11 13 3 0 0 73 16 65
2008 Provides services to public - English only 87 6 3 1 1 0 1 94 3 156
2008 Provides services to public - Both English and French 54 16 12 6 12 0 0 70 18 50

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 36 5 16 9 0 0 69 25 149
2017 Provides services to public - English only 38 30 6 13 12 0 1 69 26 154
2017 Provides services to public - Both English and French 25 50 7 13 4 0 0 75 18 74
2014 Provides services to public - English only 40 33 5 12 9 0 0 73 21 145
2014 Provides services to public - Both English and French 42 32 8 11 7 0 0 74 18 84
2011 Provides services to public - English only 37 37 4 9 11 0 1 75 21 153
2011 Provides services to public - Both English and French 44 41 7 2 6 0 0 85 8 65

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 14 43 10 20 14 0 0 57 33 148
2017 Provides services to public - English only 24 35 9 17 14 1 1 60 31 154
2017 Provides services to public - Both English and French 26 36 15 18 4 0 2 63 22 74
2014 Provides services to public - English only 21 36 13 18 12 0 0 57 30 145
2014 Provides services to public - Both English and French 21 41 12 17 9 0 1 62 26 84
2011 Provides services to public - English only 26 42 9 19 4 0 0 68 23 154
2011 Provides services to public - Both English and French 27 41 16 7 8 0 0 69 15 65
2008 Provides services to public - English only 19 44 7 17 13 0 0 63 30 156
2008 Provides services to public - Both English and French 20 41 16 14 4 2 4 65 19 51

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 38 11 15 8 1 0 66 23 150
2017 Provides services to public - English only 38 34 8 12 7 0 1 73 19 153
2017 Provides services to public - Both English and French 35 40 14 7 4 0 0 75 11 74
2014 Provides services to public - English only 41 38 6 10 4 0 0 80 15 145
2014 Provides services to public - Both English and French 50 33 6 7 3 0 0 84 10 83

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 28 15 15 19 1 0 50 35 150
2017 Provides services to public - English only 24 30 10 13 22 0 1 55 35 153
2017 Provides services to public - Both English and French 28 36 12 9 10 0 5 67 20 74
2014 Provides services to public - English only 28 30 8 21 12 0 0 59 33 145
2014 Provides services to public - Both English and French 35 31 14 8 11 1 0 67 19 84
2011 Provides services to public - English only 31 42 7 11 8 0 0 74 19 153
2011 Provides services to public - Both English and French 35 36 11 8 7 3 0 73 15 65

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 34 11 10 6 1 0 73 16 150
2017 Provides services to public - English only 42 35 12 8 3 0 0 77 10 154
2017 Provides services to public - Both English and French 37 52 5 4 1 0 0 90 5 74
2014 Provides services to public - English only 42 40 12 6 1 0 0 81 7 145
2014 Provides services to public - Both English and French 45 38 4 11 3 0 0 82 14 84
2011 Provides services to public - English only 40 42 8 5 5 0 0 82 10 153
2011 Provides services to public - Both English and French 44 38 10 6 1 0 0 83 8 65
2008 Provides services to public - English only 47 35 8 8 3 0 0 82 10 157
2008 Provides services to public - Both English and French 41 45 6 8 0 0 0 86 8 51

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 23 26 11 21 19 0 0 49 40 150
2017 Provides services to public - English only 24 27 14 15 18 1 1 52 34 154
2017 Provides services to public - Both English and French 23 35 16 18 8 0 0 58 26 74
2014 Provides services to public - English only 17 31 11 15 24 0 1 49 40 145
2014 Provides services to public - Both English and French 22 34 19 12 13 0 0 56 25 84
2011 Provides services to public - English only 14 42 13 17 13 0 0 57 30 154
2011 Provides services to public - Both English and French 15 43 19 14 9 0 0 58 23 65

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 32 11 14 9 0 0 66 23 147
2017 Provides services to public - English only 36 38 8 11 7 1 0 74 18 154
2017 Provides services to public - Both English and French 28 42 18 6 5 0 0 70 12 74

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 35 8 5 9 0 0 78 14 148
2017 Provides services to public - English only 47 32 12 5 3 0 0 80 9 154
2017 Provides services to public - Both English and French 45 44 1 4 4 1 0 90 8 73
2014 Provides services to public - English only 44 35 9 8 3 1 0 80 11 145
2014 Provides services to public - Both English and French 36 37 15 7 2 1 0 75 10 84
2011 Provides services to public - English only 35 45 9 7 4 0 0 80 11 152
2011 Provides services to public - Both English and French 35 45 10 8 2 0 0 81 10 65
2008 Provides services to public - English only 46 38 6 4 3 2 0 86 8 157
2008 Provides services to public - Both English and French 46 40 4 6 4 0 0 86 10 50

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 31 9 11 22 0 0 59 32 149
2017 Provides services to public - English only 26 30 9 15 19 1 1 57 34 154
2017 Provides services to public - Both English and French 25 44 13 10 8 0 0 69 18 74

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 59 31 6 3 2 0 0 90 5 147
2017 Provides services to public - English only 62 27 5 3 2 0 0 89 5 153
2017 Provides services to public - Both English and French 55 40 3 1 1 0 0 95 2 73
2014 Provides services to public - English only 72 23 4 1 1 0 0 94 1 145
2014 Provides services to public - Both English and French 63 29 3 4 1 0 0 92 5 84
2011 Provides services to public - English only 69 28 2 1 0 0 0 97 1 154
2011 Provides services to public - Both English and French 64 28 8 0 0 0 0 92 0 65

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 32 8 22 13 0 0 57 35 150
2017 Provides services to public - English only 31 29 10 15 15 0 0 60 30 152
2017 Provides services to public - Both English and French 22 52 12 9 3 0 2 76 12 73
2014 Provides services to public - English only 19 35 11 22 12 0 0 55 34 145
2014 Provides services to public - Both English and French 21 44 5 14 16 0 0 66 30 84
2011 Provides services to public - English only 29 39 10 12 9 1 0 69 21 153
2011 Provides services to public - Both English and French 38 33 10 13 6 0 0 71 19 64

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 32 17 13 14 0 0 56 27 150
2017 Provides services to public - English only 29 34 12 10 14 1 0 64 24 153
2017 Provides services to public - Both English and French 22 38 21 12 7 0 0 60 19 73
2014 Provides services to public - English only 25 36 13 15 11 0 0 61 26 145
2014 Provides services to public - Both English and French 24 38 13 13 12 0 0 61 25 84

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 18 39 10 20 14 0 0 56 34 147
2017 Provides services to public - English only 25 32 9 12 21 0 1 58 33 153
2017 Provides services to public - Both English and French 27 42 14 9 8 0 0 69 17 73
2014 Provides services to public - English only 25 30 13 19 14 0 0 55 32 145
2014 Provides services to public - Both English and French 29 44 7 11 9 0 0 73 20 83
2011 Provides services to public - English only 27 45 9 15 4 1 0 72 19 154
2011 Provides services to public - Both English and French 31 44 9 9 7 0 0 75 16 65

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 37 14 6 4 0 0 76 10 149
2017 Provides services to public - English only 42 35 10 6 5 1 0 79 11 151
2017 Provides services to public - Both English and French 46 45 3 3 4 0 0 91 7 73
2014 Provides services to public - English only 48 33 10 7 3 0 0 80 10 145
2014 Provides services to public - Both English and French 46 38 6 7 2 0 0 84 9 84
2011 Provides services to public - English only 47 37 9 5 2 0 0 83 7 153
2011 Provides services to public - Both English and French 46 39 7 8 0 0 0 85 8 65
2008 Provides services to public - English only 48 36 4 9 3 0 0 84 12 157
2008 Provides services to public - Both English and French 47 43 4 6 0 0 0 90 6 51

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 15 23 21 12 29 1 0 38 41 145
2017 Provides services to public - English only 14 27 25 17 17 0 0 41 34 154
2017 Provides services to public - Both English and French 16 40 24 12 6 0 2 57 18 74
2014 Provides services to public - English only 20 26 20 14 20 0 0 46 34 145
2014 Provides services to public - Both English and French 23 29 21 12 14 0 0 52 27 84
2011 Provides services to public - English only 14 27 31 16 11 1 0 41 27 154
2011 Provides services to public - Both English and French 15 38 21 11 14 0 0 53 25 65
2008 Provides services to public - English only 13 29 16 13 28 0 0 43 41 156
2008 Provides services to public - Both English and French 4 24 37 14 20 2 0 28 34 51

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 9 16 36 24 10 2 2 36 26 150
2017 Provides services to public - English only 10 20 20 24 21 1 3 47 31 153
2017 Provides services to public - Both English and French 10 18 22 34 13 1 3 49 29 73
2014 Provides services to public - English only 10 20 31 21 13 1 3 35 32 144
2014 Provides services to public - Both English and French 7 15 31 28 15 0 4 45 22 84
2011 Provides services to public - English only 7 16 35 20 14 3 6 37 24 154
2011 Provides services to public - Both English and French 10 12 36 26 12 2 3 40 22 65
2008 Provides services to public - English only 6 22 32 23 11 1 4 36 30 157
2008 Provides services to public - Both English and French 8 24 25 22 18 2 2 41 33 51

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 18 15 32 17 16 1 2 34 34 150
2017 Provides services to public - English only 10 14 19 25 26 2 3 54 26 151
2017 Provides services to public - Both English and French 4 17 26 25 24 3 1 50 22 74
2014 Provides services to public - English only 13 19 23 24 17 2 2 42 34 145
2014 Provides services to public - Both English and French 8 9 31 26 20 2 3 48 19 84
2011 Provides services to public - English only 6 17 21 26 19 2 8 50 26 154
2011 Provides services to public - Both English and French 8 14 15 35 23 2 3 61 23 65
2008 Provides services to public - English only 12 16 25 28 14 2 3 44 30 156
2008 Provides services to public - Both English and French 8 22 16 20 27 6 2 51 32 51

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 14 15 30 24 16 0 2 41 29 149
2017 Provides services to public - English only 9 16 31 21 17 3 3 41 27 153
2017 Provides services to public - Both English and French 12 30 25 22 6 2 1 30 45 74
2014 Provides services to public - English only 16 20 31 19 12 1 2 32 37 145
2014 Provides services to public - Both English and French 29 24 22 11 12 0 2 23 55 84
2011 Provides services to public - English only 5 20 28 26 12 3 6 42 27 152
2011 Provides services to public - Both English and French 17 18 20 24 12 1 7 40 37 62
2008 Provides services to public - English only 9 15 26 32 12 3 3 47 25 157
2008 Provides services to public - Both English and French 2 16 35 18 25 4 0 45 18 51

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 10 12 37 32 7 0 2 40 23 146
2017 Provides services to public - English only 11 14 27 29 15 1 3 46 26 151
2017 Provides services to public - Both English and French 4 23 35 24 13 0 1 37 27 73
2014 Provides services to public - English only 2 14 29 37 14 0 3 53 17 144
2014 Provides services to public - Both English and French 4 8 33 37 17 0 1 54 13 84
2011 Provides services to public - English only 2 13 26 39 14 2 4 56 16 153
2011 Provides services to public - Both English and French 5 19 35 29 6 2 5 37 25 64
2008 Provides services to public - English only 5 16 37 25 13 1 3 39 22 155
2008 Provides services to public - Both English and French 8 18 24 25 20 4 2 48 27 51

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 21 21 10 7 2 1 18 61 148
2017 Provides services to public - English only 23 21 28 16 9 1 2 26 45 152
2017 Provides services to public - Both English and French 17 26 24 20 12 1 0 32 44 74
2014 Provides services to public - English only 23 27 24 15 10 0 0 25 51 144
2014 Provides services to public - Both English and French 19 33 19 16 9 3 2 25 55 84
2011 Provides services to public - English only 20 24 29 15 6 1 4 22 47 153
2011 Provides services to public - Both English and French 18 24 22 22 8 2 4 32 45 65
2008 Provides services to public - English only 25 26 24 16 6 1 2 23 53 155
2008 Provides services to public - Both English and French 12 28 38 8 12 2 0 20 41 50

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 17 23 15 11 0 4 27 50 149
2017 Provides services to public - English only 15 16 29 23 9 3 5 35 34 153
2017 Provides services to public - Both English and French 13 12 25 25 16 3 5 45 28 74
2014 Provides services to public - English only 16 20 19 28 11 3 3 41 38 144
2014 Provides services to public - Both English and French 13 15 30 20 17 1 3 39 29 84
2011 Provides services to public - English only 10 17 24 28 9 3 9 42 31 154
2011 Provides services to public - Both English and French 8 23 15 32 12 2 8 49 34 65
2008 Provides services to public - English only 27 17 32 13 8 1 3 22 45 157
2008 Provides services to public - Both English and French 10 22 22 22 22 2 2 45 33 51

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 17 19 32 17 10 1 3 29 38 148
2017 Provides services to public - English only 14 20 31 18 10 3 4 30 37 153
2017 Provides services to public - Both English and French 14 15 43 16 9 2 1 26 30 74
2014 Provides services to public - English only 23 23 28 15 7 1 3 23 47 145
2014 Provides services to public - Both English and French 26 21 29 14 9 0 1 23 48 84

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 28 29 14 8 0 3 22 48 149
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 81 7 5 1 2 1 3 91 3 150
2017 Provides services to public - English only 77 8 7 1 1 1 4 90 3 154
2017 Provides services to public - Both English and French 54 24 4 7 8 0 3 80 16 74
2014 Provides services to public - English only 75 9 6 0 4 1 5 89 5 145
2014 Provides services to public - Both English and French 64 15 5 10 6 0 0 78 17 84
2011 Provides services to public - English only 80 6 6 1 1 0 6 92 2 154
2011 Provides services to public - Both English and French 59 14 10 9 6 0 2 74 15 65
2008 Provides services to public - English only 78 4 6 1 3 1 8 90 3 157
2008 Provides services to public - Both English and French 45 25 8 6 14 0 2 72 20 51

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 17 15 17 19 23 7 1 35 46 150
2017 Provides services to public - English only 18 27 16 14 21 2 2 47 36 154
2017 Provides services to public - Both English and French 22 17 15 26 15 4 1 41 44 74
2014 Provides services to public - English only 19 27 12 19 19 3 3 48 40 144
2014 Provides services to public - Both English and French 22 30 14 15 16 1 2 54 32 84

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 25 8 17 21 2 0 52 40 150
2017 Provides services to public - English only 27 27 8 17 20 1 1 55 38 154
2017 Provides services to public - Both English and French 34 29 18 6 13 0 0 63 19 74
2014 Provides services to public - English only 25 26 10 19 20 1 0 51 39 145
2014 Provides services to public - Both English and French 41 28 5 10 16 1 0 69 26 83

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 30 33 10 14 13 0 0 63 27 148
2017 Provides services to public - English only 30 32 7 14 16 1 0 63 30 153
2017 Provides services to public - Both English and French 39 40 9 4 8 0 0 78 13 74
2014 Provides services to public - English only 31 35 6 21 7 1 0 66 28 145
2014 Provides services to public - Both English and French 37 43 11 6 3 0 0 79 10 84

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 39 7 12 9 1 0 71 22 150
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 25 18 10 9 1 6 60 20 149

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 26 12 14 16 0 0 58 30 150
2017 Provides services to public - English only 30 30 12 11 15 1 1 61 27 153
2017 Provides services to public - Both English and French 35 45 5 10 5 0 0 80 15 74
2014 Provides services to public - English only 25 37 10 14 13 1 1 63 27 145
2014 Provides services to public - Both English and French 35 36 11 10 8 0 0 72 18 84
2011 Provides services to public - English only 25 44 11 14 6 0 0 69 20 153
2011 Provides services to public - Both English and French 35 35 14 11 5 0 0 70 16 65
2008 Provides services to public - English only 29 44 6 15 7 0 0 73 22 157
2008 Provides services to public - Both English and French 33 37 6 16 6 0 2 72 22 51

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 20 15 11 14 1 0 60 25 150
2017 Provides services to public - English only 46 24 8 9 12 1 0 71 21 154
2017 Provides services to public - Both English and French 40 33 14 6 7 0 0 73 13 74
2014 Provides services to public - English only 38 27 8 14 9 3 1 68 24 145
2014 Provides services to public - Both English and French 44 30 5 10 8 1 1 76 19 84
2011 Provides services to public - English only 38 29 15 11 7 1 0 67 18 153
2011 Provides services to public - Both English and French 38 39 7 8 7 1 0 78 15 64
2008 Provides services to public - English only 43 33 11 8 4 1 0 76 12 157
2008 Provides services to public - Both English and French 37 31 10 8 6 8 0 74 15 51

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 26 12 17 16 0 1 54 34 148
2017 Provides services to public - English only 36 28 10 12 12 2 1 65 25 153
2017 Provides services to public - Both English and French 36 41 11 7 5 0 0 77 12 74
2014 Provides services to public - English only 33 28 12 13 13 1 1 61 26 144
2014 Provides services to public - Both English and French 39 33 8 9 9 0 1 74 18 84
2011 Provides services to public - English only 35 30 13 11 10 0 1 66 20 154
2011 Provides services to public - Both English and French 36 39 9 6 8 0 1 76 14 65
2008 Provides services to public - English only 36 33 9 12 10 0 0 69 22 157
2008 Provides services to public - Both English and French 33 37 14 10 6 0 0 71 16 51

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 83 7 5 1 1 0 3 92 2 150
2017 Provides services to public - English only 81 5 7 0 1 1 5 92 1 153
2017 Provides services to public - Both English and French 70 15 4 3 4 0 3 88 7 74
2014 Provides services to public - English only 79 8 4 1 2 0 6 93 3 145
2014 Provides services to public - Both English and French 68 14 4 3 10 0 1 83 13 84
2011 Provides services to public - English only 81 10 3 0 0 0 6 97 0 153
2011 Provides services to public - Both English and French 78 7 6 1 6 0 2 86 7 65
2008 Provides services to public - English only 82 3 5 1 3 0 7 90 4 157
2008 Provides services to public - Both English and French 65 8 6 4 10 0 8 79 15 51

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 45 22 11 5 10 4 3 71 17 148
2017 Provides services to public - English only 42 22 5 9 15 3 3 68 26 154
2017 Provides services to public - Both English and French 44 24 8 10 6 4 5 74 17 74
2014 Provides services to public - English only 39 26 10 5 16 2 3 68 21 145
2014 Provides services to public - Both English and French 47 29 6 8 7 1 1 78 15 84
2011 Provides services to public - English only 48 24 9 7 10 1 2 74 18 154
2011 Provides services to public - Both English and French 46 28 11 8 7 1 0 74 15 65

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 48 19 13 8 10 1 1 68 18 149
2017 Provides services to public - English only 51 19 8 9 10 1 1 72 19 154
2017 Provides services to public - Both English and French 57 23 8 3 7 3 0 83 10 74

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 28 12 9 14 0 0 66 23 150
2017 Provides services to public - English only 44 21 14 5 15 1 0 66 21 154
2017 Provides services to public - Both English and French 48 28 11 4 8 0 0 76 13 74
2014 Provides services to public - English only 42 25 11 10 11 1 1 67 22 145
2014 Provides services to public - Both English and French 37 41 10 7 5 0 0 78 12 84

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 6 63 10 21 0 0 0 69 21 19
2019 Provides services to public - Both English and French 23 34 0 35 0 9 0 62 38 12
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 28 12 10 12 3 0 66 22 150
2017 Provides services to public - English only 40 23 12 12 9 3 1 66 22 154
2017 Provides services to public - Both English and French 36 36 9 4 10 4 0 75 15 74
2014 Provides services to public - English only 42 23 14 8 10 3 0 68 18 145
2014 Provides services to public - Both English and French 36 27 10 15 6 6 0 68 22 84
2011 Provides services to public - English only 40 28 14 7 9 3 0 70 16 152
2011 Provides services to public - Both English and French 35 21 17 14 5 8 0 61 20 65

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 29 27 14 14 15 1 0 57 29 150
2017 Provides services to public - English only 39 23 8 17 14 0 0 61 31 154
2017 Provides services to public - Both English and French 25 32 18 10 14 1 0 57 24 73
2014 Provides services to public - English only 32 24 10 17 17 1 0 56 34 145
2014 Provides services to public - Both English and French 25 36 15 12 11 2 0 62 23 84
2011 Provides services to public - English only 27 33 16 11 11 2 0 61 23 153
2011 Provides services to public - Both English and French 29 36 3 13 16 3 0 67 30 65
2008 Provides services to public - English only 23 34 10 17 15 1 0 58 33 157
2008 Provides services to public - Both English and French 26 28 8 16 20 2 0 55 37 50

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 24 23 15 18 17 3 0 48 36 150
2017 Provides services to public - English only 24 30 9 18 17 1 0 55 36 153
2017 Provides services to public - Both English and French 16 25 23 10 18 8 0 45 30 74
2014 Provides services to public - English only 22 25 11 18 22 2 1 48 41 143
2014 Provides services to public - Both English and French 20 22 15 23 15 5 0 45 40 84
2011 Provides services to public - English only 13 35 11 20 15 6 0 51 38 154
2011 Provides services to public - Both English and French 18 24 18 26 11 3 0 43 38 65
2008 Provides services to public - English only 15 29 14 18 20 4 0 45 40 157
2008 Provides services to public - Both English and French 16 25 12 27 8 10 2 47 40 51

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 15 23 18 16 26 2 0 39 43 150
2017 Provides services to public - English only 16 27 8 23 24 2 0 43 49 152
2017 Provides services to public - Both English and French 12 32 23 18 13 3 0 44 32 74
2014 Provides services to public - English only 18 23 12 21 22 4 0 42 45 145
2014 Provides services to public - Both English and French 17 33 21 14 12 2 0 51 27 84
2011 Provides services to public - English only 17 29 13 21 16 4 0 48 39 154
2011 Provides services to public - Both English and French 21 26 20 19 11 3 0 48 31 65
2008 Provides services to public - English only 18 31 11 20 15 3 0 51 37 157
2008 Provides services to public - Both English and French 20 37 14 10 16 4 0 59 27 51

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 6 12 9 18 18 10 45 38 150
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 39 16 12 13 1 0 58 25 149
2017 Provides services to public - English only 20 34 19 14 12 1 0 54 27 153
2017 Provides services to public - Both English and French 17 44 20 9 10 1 0 61 19 74
2014 Provides services to public - English only 19 35 22 8 13 4 0 56 21 145
2014 Provides services to public - Both English and French 24 36 22 11 5 2 0 62 16 84
2011 Provides services to public - English only 23 37 20 12 5 3 0 62 18 154
2011 Provides services to public - Both English and French 18 40 17 13 8 4 0 60 21 65

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 12 21 21 24 19 3 0 34 44 148

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 33 8 8 14 1 0 70 22 149
2017 Provides services to public - English only 42 30 10 10 7 1 1 73 17 151
2017 Provides services to public - Both English and French 41 33 9 7 7 4 0 77 14 74
2014 Provides services to public - English only 47 30 9 7 4 2 1 79 12 145
2014 Provides services to public - Both English and French 50 37 2 7 4 0 0 87 11 84
2011 Provides services to public - English only 47 27 9 10 3 3 1 77 13 153
2011 Provides services to public - Both English and French 49 36 1 6 5 1 1 87 11 64
2008 Provides services to public - English only 40 34 12 5 4 3 1 77 10 157
2008 Provides services to public - Both English and French 32 30 10 22 2 4 0 65 25 50

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 26 15 7 17 0 0 60 24 148

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 14 17 15 13 30 9 2 35 48 150
2017 Provides services to public - English only 15 18 12 16 29 10 1 37 50 152
2017 Provides services to public - Both English and French 17 11 14 18 21 15 3 34 49 74
2014 Provides services to public - English only 11 17 14 23 25 10 0 31 53 145
2014 Provides services to public - Both English and French 8 26 15 20 21 6 3 38 45 84
2011 Provides services to public - English only 14 19 23 13 20 9 2 37 37 153
2011 Provides services to public - Both English and French 18 22 15 12 20 9 5 46 36 65

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 18 22 19 13 26 1 0 40 40 149
2017 Provides services to public - English only 21 24 12 15 25 2 1 47 41 154
2017 Provides services to public - Both English and French 20 32 19 17 7 5 0 55 25 74
2014 Provides services to public - English only 17 28 10 24 20 1 0 45 44 145
2014 Provides services to public - Both English and French 12 33 19 20 13 2 0 46 34 84
2011 Provides services to public - English only 19 31 15 17 16 0 1 51 33 154
2011 Provides services to public - Both English and French 21 27 17 17 16 2 0 48 34 65
2008 Provides services to public - English only 14 34 13 20 18 1 0 49 38 157
2008 Provides services to public - Both English and French 12 33 20 12 22 2 0 46 34 51

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 19 7 20 31 1 1 41 52 150
2017 Provides services to public - English only 20 22 10 13 33 2 1 43 47 154
2017 Provides services to public - Both English and French 11 27 16 10 28 4 3 42 41 74
2014 Provides services to public - English only 17 19 11 17 32 3 1 38 51 144
2014 Provides services to public - Both English and French 14 19 17 16 25 3 6 37 45 84
2011 Provides services to public - English only 11 30 13 15 28 2 2 42 45 151
2011 Provides services to public - Both English and French 11 26 15 18 26 1 1 38 46 65
2008 Provides services to public - English only 8 27 15 22 27 1 1 35 50 157
2008 Provides services to public - Both English and French 14 29 8 16 27 6 0 46 46 51

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 17 20 10 5 2 3 63 16 148

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 63 7 6 3 7 3 11 81 12 150

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 27 17 10 15 1 2 56 26 150

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 23 16 11 15 1 3 56 27 149

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 13 15 13 21 1 3 48 35 149

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 72 9 6 4 4 2 4 86 8 148

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 67 5 8 6 6 5 2 78 13 149

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 72 8 3 1 6 2 7 88 8 149

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 15 35 19 19 9 1 0 51 29 150
2017 Provides services to public - English only 20 34 14 11 18 3 0 56 30 154
2017 Provides services to public - Both English and French 15 33 26 11 10 2 2 51 22 74

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 31 13 11 18 1 0 57 30 150
2019 Provides services to public - Both English and French 34 32 18 12 2 3 0 68 14 61
2017 Provides services to public - English only 30 34 12 14 7 2 1 66 22 154
2017 Provides services to public - Both English and French 24 45 14 7 8 1 0 70 16 74
2014 Provides services to public - English only 37 32 14 7 8 1 0 70 15 145
2014 Provides services to public - Both English and French 38 37 12 6 5 1 0 76 11 84
2011 Provides services to public - English only 31 35 16 7 8 3 0 68 16 153
2011 Provides services to public - Both English and French 33 29 19 11 6 2 0 63 18 65

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 27 16 7 13 2 1 63 20 150
2017 Provides services to public - English only 36 26 17 6 9 5 1 66 16 154
2017 Provides services to public - Both English and French 26 32 19 8 8 6 1 62 18 74
2014 Provides services to public - English only 42 32 15 3 4 4 1 77 7 145
2014 Provides services to public - Both English and French 39 32 14 5 3 6 0 76 9 84

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 30 7 13 10 0 0 69 23 150
2017 Provides services to public - English only 44 29 6 10 11 0 0 73 21 154
2017 Provides services to public - Both English and French 35 44 11 1 8 0 0 79 10 74
2014 Provides services to public - English only 38 33 7 12 10 0 0 72 21 144
2014 Provides services to public - Both English and French 45 36 10 3 6 0 0 81 10 84
2011 Provides services to public - English only 40 38 10 7 5 0 0 78 11 153
2011 Provides services to public - Both English and French 34 43 6 10 7 0 0 77 17 63
2008 Provides services to public - English only 37 38 8 7 10 0 0 75 17 157
2008 Provides services to public - Both English and French 37 35 12 12 4 0 0 73 16 51

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 26 18 14 15 1 0 53 29 150
2017 Provides services to public - English only 34 25 17 9 15 1 0 59 23 154
2017 Provides services to public - Both English and French 28 36 13 12 9 1 0 65 21 73
2014 Provides services to public - English only 23 36 12 17 11 1 0 59 29 145
2014 Provides services to public - Both English and French 32 36 10 16 5 1 0 69 21 84
2011 Provides services to public - English only 29 38 16 10 7 1 0 68 16 153
2011 Provides services to public - Both English and French 33 32 16 10 10 0 0 65 19 65

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 35 17 11 15 0 0 57 26 149
2017 Provides services to public - English only 37 26 13 9 14 1 0 64 23 154
2017 Provides services to public - Both English and French 28 38 16 9 8 1 0 66 17 73
2014 Provides services to public - English only 25 33 16 15 10 1 0 59 25 145
2014 Provides services to public - Both English and French 34 31 11 14 10 1 0 65 24 84
2011 Provides services to public - English only 29 36 15 13 6 1 0 66 20 154
2011 Provides services to public - Both English and French 24 45 8 13 10 0 0 69 23 65
2008 Provides services to public - English only 25 37 11 17 9 0 0 62 26 157
2008 Provides services to public - Both English and French 27 43 10 18 2 0 0 71 20 51

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 20 15 17 16 3 1 50 34 150
2017 Provides services to public - English only 36 22 13 10 16 3 1 60 27 153
2017 Provides services to public - Both English and French 29 25 17 11 9 9 0 58 23 73
2014 Provides services to public - English only 36 19 17 9 13 6 1 58 24 145
2014 Provides services to public - Both English and French 37 28 8 14 10 1 2 67 25 84
2011 Provides services to public - English only 37 24 12 9 12 4 1 64 23 153
2011 Provides services to public - Both English and French 35 26 9 9 10 9 2 68 21 65
2008 Provides services to public - English only 31 29 13 11 5 9 1 67 18 157
2008 Provides services to public - Both English and French 37 25 8 10 6 12 2 73 18 51
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - English only 15 40 45 149
2017 Provides services to public - English only 16 51 33 154
2017 Provides services to public - Both English and French 23 39 38 74
2014 Provides services to public - English only 16 53 32 145
2014 Provides services to public - Both English and French 20 54 27 84
2011 Provides services to public - English only 16 54 30 154
2011 Provides services to public - Both English and French 25 47 28 65

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public - English only 4 18 48 17 0 13 23
2017 Provides services to public - English only 8 4 30 34 7 16 25
2017 Provides services to public - Both English and French 11 13 29 25 12 10 17
2014 Provides services to public - English only 9 5 17 49 9999 20 22
2014 Provides services to public - Both English and French 15 12 28 40 9999 5 17
2011 Provides services to public - English only 9 16 19 46 9999 11 25
2011 Provides services to public - Both English and French 20 18 19 38 9999 5 16
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 46 9 8 4 0 1 79 12 150

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 22 19 6 7 4 1 66 14 148
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 24 76 149

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 37 63 150

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 12 12 15 11 21 24 5 34 46 150
2017 Provides services to public - English only 11 19 16 12 17 18 8 40 39 154
2017 Provides services to public - Both English and French 14 14 10 9 14 30 9 46 37 74
2014 Provides services to public - English only 11 15 21 10 13 27 4 37 32 145
2014 Provides services to public - Both English and French 9 13 24 5 7 36 6 38 20 84

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 22 16 14 15 8 1 50 32 150
2017 Provides services to public - English only 23 34 19 9 8 7 1 61 19 154
2017 Provides services to public - Both English and French 26 32 12 13 6 11 1 65 21 74
2014 Provides services to public - English only 20 27 26 8 8 11 0 53 18 145
2014 Provides services to public - Both English and French 22 31 20 3 5 20 0 65 10 83
2011 Provides services to public - English only 31 31 20 5 6 6 1 67 12 154
2011 Provides services to public - Both English and French 37 21 17 8 2 14 1 68 12 65
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 15 85 149

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 21 79 149

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 13 9 21 7 16 28 7 34 34 149
2017 Provides services to public - English only 11 14 21 4 10 31 10 42 23 153
2017 Provides services to public - Both English and French 13 16 16 3 7 34 11 53 18 73
2014 Provides services to public - English only 13 9 24 5 4 35 8 40 16 145
2014 Provides services to public - Both English and French 3 10 25 5 3 44 11 28 17 84

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 29 18 19 9 13 9 2 53 25 149
2017 Provides services to public - English only 22 34 19 3 8 12 1 65 13 152
2017 Provides services to public - Both English and French 28 29 20 3 3 12 4 69 7 73
2014 Provides services to public - English only 28 26 20 6 6 13 1 64 13 145
2014 Provides services to public - Both English and French 21 27 20 4 3 22 3 65 9 83
2011 Provides services to public - English only 37 32 14 3 3 11 0 77 7 153
2011 Provides services to public - Both English and French 37 30 10 7 0 17 0 80 8 64
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 15 24 21 20 20 0 0 38 40 150
2017 Provides services to public - English only 23 27 19 15 15 0 0 51 30 154
2017 Provides services to public - Both English and French 22 20 24 12 17 2 3 45 30 73

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 6 14 24 19 37 0 0 20 56 150
2017 Provides services to public - English only 6 18 23 22 31 0 0 24 53 154
2017 Provides services to public - Both English and French 8 19 22 29 21 0 1 28 50 74

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 17 29 22 15 18 0 0 45 33 146
2017 Provides services to public - English only 18 29 23 12 15 1 3 49 28 153
2017 Provides services to public - Both English and French 16 23 33 20 7 1 0 39 28 73

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 9 14 12 20 44 1 0 23 64 149
2017 Provides services to public - English only 10 20 19 15 34 1 1 31 50 153
2017 Provides services to public - Both English and French 16 12 22 27 22 0 1 28 50 74

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 20 16 23 12 27 0 1 37 40 150
2017 Provides services to public - English only 17 17 27 11 23 1 5 36 36 154
2017 Provides services to public - Both English and French 23 17 19 12 20 0 10 44 36 73

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 10 21 22 14 33 0 0 31 47 150
2017 Provides services to public - English only 14 18 27 19 23 0 0 32 42 154
2017 Provides services to public - Both English and French 18 26 26 20 8 1 0 45 28 74

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 27 22 13 16 0 1 49 29 149
2017 Provides services to public - English only 26 27 20 13 13 0 1 53 26 154
2017 Provides services to public - Both English and French 28 31 22 11 4 0 3 61 16 73

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 26 21 8 12 0 1 58 21 149
2017 Provides services to public - English only 34 26 18 8 12 1 2 61 21 154
2017 Provides services to public - Both English and French 35 31 20 9 4 1 0 67 13 74

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 22 19 8 11 0 1 61 20 149
2017 Provides services to public - English only 41 23 18 6 12 0 1 64 18 153
2017 Provides services to public - Both English and French 31 36 13 11 4 1 3 70 16 73

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 26 16 8 21 0 0 54 29 146

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 25 23 7 12 1 0 58 19 148
2017 Provides services to public - English only 32 31 23 6 7 1 1 64 13 154
2017 Provides services to public - Both English and French 26 38 17 12 6 1 0 65 18 74

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 22 21 7 7 0 1 64 14 149
2017 Provides services to public - English only 48 24 10 9 9 0 0 72 18 153
2017 Provides services to public - Both English and French 52 23 16 4 3 0 1 76 7 74

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 62 13 11 3 5 2 3 79 9 149
2017 Provides services to public - English only 61 14 8 7 7 1 3 77 15 154
2017 Provides services to public - Both English and French 61 15 10 7 4 0 3 78 12 74

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 56 12 13 5 11 0 2 70 17 150
2017 Provides services to public - English only 40 27 20 6 6 0 1 67 13 153
2017 Provides services to public - Both English and French 46 26 16 9 3 0 1 72 11 74

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 33 18 5 9 0 1 68 14 149
2017 Provides services to public - English only 51 22 7 9 10 1 1 73 19 154
2017 Provides services to public - Both English and French 55 16 11 9 8 0 1 72 17 74

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 20 16 8 11 1 1 64 19 148
2017 Provides services to public - English only 45 18 9 3 2 1 22 82 6 151
2017 Provides services to public - Both English and French 56 9 11 3 1 0 20 82 5 74

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 48 17 10 3 5 0 18 78 10 148
2017 Provides services to public - English only 44 30 14 7 1 1 4 78 8 152
2017 Provides services to public - Both English and French 53 26 8 8 0 1 2 83 8 73

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 51 26 16 3 1 0 3 79 4 148
2017 Provides services to public - English only 75 11 7 1 2 2 2 90 4 154
2017 Provides services to public - Both English and French 74 13 4 1 3 0 4 92 5 74

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 76 12 5 1 4 0 2 90 6 149
2017 Provides services to public - English only 48 25 15 5 4 0 2 75 9 153
2017 Provides services to public - Both English and French 49 30 9 7 0 0 4 83 7 73

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 58 26 13 0 4 0 0 83 4 149

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 5 18 34 25 19 0 0 23 43 150
2017 Provides services to public - English only 6 11 39 21 22 1 1 16 44 153
2017 Provides services to public - Both English and French 10 17 39 20 13 1 0 27 33 74

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 27 32 10 3 0 0 13 55 149
2017 Provides services to public - English only 21 25 41 11 2 0 0 13 46 153
2017 Provides services to public - Both English and French 11 26 44 9 10 0 0 19 37 74

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 23 36 16 15 11 0 0 59 26 149
2017 Provides services to public - English only 15 35 14 15 19 2 1 51 35 154
2017 Provides services to public - Both English and French 19 40 12 11 9 7 1 64 22 73

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 14 20 17 18 30 1 0 34 48 150
2017 Provides services to public - English only 11 27 16 19 24 2 0 39 44 154
2017 Provides services to public - Both English and French 14 37 13 18 16 1 0 52 35 73
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 23 77 150
2017 Provides services to public - English only 23 77 154
2017 Provides services to public - Both English and French 25 75 74
2014 Provides services to public - English only 15 85 145
2014 Provides services to public - Both English and French 14 86 84

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 74 26 34
2017 Provides services to public - English only 75 25 36
2017 Provides services to public - Both English and French 89 11 18
2014 Provides services to public - English only 73 27 23
2014 Provides services to public - Both English and French 70 30 12

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 28 12 12 8 0 0 68 20 25
2017 Provides services to public - English only 41 29 15 8 4 3 0 72 13 27
2017 Provides services to public - Both English and French 30 38 0 19 13 0 0 68 32 16
2014 Provides services to public - English only 48 33 0 19 0 0 0 81 19 17
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 24 20 17 11 2 0 27 73 150
2017 Provides services to public - English only 29 18 17 10 14 8 3 33 67 153
2017 Provides services to public - Both English and French 26 23 23 14 12 1 0 26 74 74

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 57 43 108

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 47 53 106

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 7 24 18 18 29 0 5 33 49 108
2017 Provides services to public - English only 14 16 10 16 34 3 7 34 55 90
2017 Provides services to public - Both English and French 6 19 13 25 15 0 22 32 51 52

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 3 6 10 20 56 2 4 9 80 108
2019 Provides services to public - Both English and French 7 14 18 18 39 0 4 21 60 45
2017 Provides services to public - English only 2 13 8 11 56 2 8 17 75 90
2017 Provides services to public - Both English and French 4 6 7 17 49 0 18 12 80 53

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 48 12 14 6 11 0 9 66 19 149
Date modified: