2019 Public Service Employee Survey Results for Canadian Nuclear Safety Commission by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 55 23 6 0 16 0 0 77 16 14
2019 Non-shift worker 43 40 4 10 2 0 0 83 12 744
2017 Shift worker 65 35 0 0 0 0 0 100 0 16
2017 Non-shift worker 44 45 3 5 3 0 0 89 8 793
2011 Shift worker 44 50 0 0 6 0 0 94 6 16
2011 Non-shift worker 43 44 4 7 2 0 0 87 9 687
2008 Shift worker 33 42 0 25 0 0 0 75 25 12
2008 Non-shift worker 36 47 4 9 4 0 0 83 13 564

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 19 13 6 16 0 0 65 23 14
2019 Non-shift worker 68 17 5 5 3 0 2 87 8 743
2017 Shift worker 54 35 0 12 0 0 0 88 12 16
2017 Non-shift worker 69 16 4 5 4 0 1 86 9 792
2011 Shift worker 37 25 6 19 12 0 0 62 31 16
2011 Non-shift worker 68 18 4 5 3 0 1 88 8 687
2008 Shift worker 42 8 8 17 25 0 0 50 42 12
2008 Non-shift worker 64 19 5 7 4 0 1 84 11 563

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 65 13 0 0 23 0 0 77 23 14
2019 Non-shift worker 53 32 5 8 2 0 0 84 10 745
2017 Shift worker 59 35 0 0 6 0 0 94 6 16
2017 Non-shift worker 49 35 5 7 4 0 0 84 11 791
2011 Shift worker 38 44 6 0 6 0 6 87 7 16
2011 Non-shift worker 47 34 7 8 4 0 0 81 12 684

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 32 26 26 0 16 0 0 58 16 14
2019 Non-shift worker 40 37 9 10 4 0 0 77 14 742
2017 Shift worker 71 23 6 0 0 0 0 94 0 16
2017 Non-shift worker 45 38 6 9 2 0 0 83 11 793
2011 Shift worker 40 33 13 0 7 0 7 79 7 15
2011 Non-shift worker 42 37 9 8 4 0 1 79 12 685
2008 Shift worker 33 33 8 17 8 0 0 67 25 12
2008 Non-shift worker 29 42 13 11 5 0 1 71 16 563

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 39 39 0 0 23 0 0 77 23 14
2019 Non-shift worker 59 29 6 3 1 0 1 89 5 740
2017 Shift worker 65 29 6 0 0 0 0 94 0 16
2017 Non-shift worker 65 28 4 2 1 0 0 93 3 791

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 19 19 0 16 0 0 65 16 14
2019 Non-shift worker 54 31 6 5 3 0 0 86 8 744
2017 Shift worker 71 17 6 0 0 6 0 94 0 16
2017 Non-shift worker 54 30 7 6 3 0 0 84 9 792
2011 Shift worker 19 56 12 0 12 0 0 75 12 16
2011 Non-shift worker 50 31 7 9 3 0 0 81 12 688

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 23 26 29 10 13 0 0 48 23 14
2019 Non-shift worker 40 37 12 7 4 0 0 77 11 744
2017 Shift worker 54 41 0 6 0 0 0 94 6 16
2017 Non-shift worker 40 42 10 6 3 0 0 81 9 793
2011 Shift worker 25 50 19 0 6 0 0 75 6 16
2011 Non-shift worker 38 40 9 9 4 0 0 78 13 686
2008 Shift worker 17 75 0 8 0 0 0 92 8 12
2008 Non-shift worker 38 41 9 7 4 0 0 79 11 562

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 23 52 6 6 13 0 0 74 19 14
2019 Non-shift worker 32 35 14 11 8 0 0 67 19 742
2017 Shift worker 42 35 0 12 6 0 6 82 18 16
2017 Non-shift worker 28 36 15 13 8 0 0 64 21 793
2011 Shift worker 13 37 13 19 6 6 6 57 29 16
2011 Non-shift worker 24 37 16 13 9 0 0 61 23 687

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 13 58 16 0 13 0 0 71 13 14
2019 Non-shift worker 36 38 12 10 4 0 0 74 14 740
2017 Shift worker 46 42 6 6 0 0 0 88 6 16
2017 Non-shift worker 35 43 10 10 3 0 0 78 13 792

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 32 55 0 0 13 0 0 87 13 14
2019 Non-shift worker 51 35 7 5 2 0 0 86 7 739
2017 Shift worker 59 35 6 0 0 0 0 94 0 16
2017 Non-shift worker 49 37 8 4 2 0 0 85 7 791
2011 Shift worker 38 44 12 0 0 6 0 87 0 16
2011 Non-shift worker 45 36 11 6 2 0 0 81 8 688
2008 Shift worker 42 33 8 17 0 0 0 75 17 12
2008 Non-shift worker 47 36 9 6 3 0 0 83 9 562

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 16 45 19 6 13 0 0 61 19 14
2019 Non-shift worker 37 36 12 10 6 0 0 72 15 742
2017 Shift worker 54 29 12 6 0 0 0 83 6 16
2017 Non-shift worker 36 36 14 9 6 0 0 71 15 791

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 23 65 6 0 6 0 0 87 6 14
2019 Non-shift worker 55 32 7 3 2 0 0 88 5 737
2017 Shift worker 65 29 6 0 0 0 0 94 0 16
2017 Non-shift worker 58 29 8 3 1 0 0 88 4 790
2011 Shift worker 50 44 0 0 0 0 6 100 0 16
2011 Non-shift worker 61 26 9 3 1 0 0 87 4 688

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 21 58 7 0 14 0 0 79 14 13
2019 Non-shift worker 39 36 11 8 6 0 0 75 14 734
2017 Shift worker 54 23 17 6 0 0 0 77 6 16
2017 Non-shift worker 37 40 10 9 4 0 0 78 12 789
2011 Shift worker 25 31 25 6 0 0 12 64 7 16
2011 Non-shift worker 32 38 12 12 6 0 0 70 18 685

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 26 55 6 0 13 0 0 81 13 14
2019 Non-shift worker 38 33 14 9 5 0 0 72 15 741
2017 Shift worker 71 17 6 6 0 0 0 88 6 16
2017 Non-shift worker 37 35 15 8 4 0 0 73 12 790

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 36 32 19 0 13 0 0 68 13 14
2019 Non-shift worker 38 38 12 7 4 0 0 76 12 735
2017 Shift worker 59 35 6 0 0 0 0 94 0 16
2017 Non-shift worker 41 37 12 7 3 0 0 78 11 790
2011 Shift worker 37 38 19 0 0 0 6 80 0 16
2011 Non-shift worker 38 38 11 9 3 1 0 77 12 684

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 32 48 13 0 6 0 0 81 6 14
2019 Non-shift worker 45 39 9 6 2 0 0 83 8 744
2017 Shift worker 59 35 0 6 0 0 0 94 6 16
2017 Non-shift worker 47 35 10 6 2 0 0 82 7 788
2011 Shift worker 31 56 6 0 6 0 0 88 6 16
2011 Non-shift worker 47 37 8 6 2 0 0 84 8 688
2008 Shift worker 33 58 0 8 0 0 0 92 8 12
2008 Non-shift worker 48 39 7 4 3 0 0 86 7 562

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 61 26 6 0 6 0 0 87 6 14
2019 Non-shift worker 34 36 18 9 3 0 0 70 12 738
2017 Shift worker 83 12 6 0 0 0 0 94 0 16
2017 Non-shift worker 34 40 16 6 3 0 0 74 10 792
2011 Shift worker 44 31 13 6 6 0 0 75 12 16
2011 Non-shift worker 26 41 19 8 5 0 0 67 13 688
2008 Shift worker 17 58 25 0 0 0 0 75 0 12
2008 Non-shift worker 19 38 24 13 6 0 0 57 19 564

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 0 6 29 29 35 0 0 65 6 14
2019 Non-shift worker 8 21 38 24 9 0 1 33 29 743
2017 Shift worker 6 17 25 29 23 0 0 52 23 16
2017 Non-shift worker 6 19 38 24 9 1 3 34 27 783
2011 Shift worker 13 20 27 20 7 7 7 31 38 15
2011 Non-shift worker 11 26 35 18 7 0 3 25 38 683
2008 Shift worker 17 17 58 8 0 0 0 8 33 12
2008 Non-shift worker 13 33 31 14 7 0 1 21 47 564

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 6 0 13 32 35 0 13 78 7 14
2019 Non-shift worker 7 13 25 33 20 2 1 54 20 737
2017 Shift worker 0 0 12 36 41 6 6 87 0 16
2017 Non-shift worker 4 11 23 34 22 3 4 60 16 780
2011 Shift worker 0 7 27 47 0 7 13 58 8 15
2011 Non-shift worker 5 12 23 31 21 2 5 57 18 685
2008 Shift worker 0 25 42 17 17 0 0 33 25 12
2008 Non-shift worker 9 20 31 22 15 1 2 38 30 563

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 0 16 29 23 19 0 13 48 19 14
2019 Non-shift worker 13 25 34 19 8 1 1 27 39 744
2017 Shift worker 0 12 29 30 29 0 0 59 12 16
2017 Non-shift worker 11 21 34 20 10 1 3 31 34 785
2011 Shift worker 20 7 40 13 7 7 7 23 31 15
2011 Non-shift worker 19 26 27 15 9 0 3 25 47 685
2008 Shift worker 0 33 25 33 8 0 0 42 33 12
2008 Non-shift worker 19 25 26 17 9 1 2 27 46 564

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 0 0 32 13 42 6 6 63 0 14
2019 Non-shift worker 4 11 36 32 15 0 1 48 15 741
2017 Shift worker 0 0 17 36 46 0 0 83 0 16
2017 Non-shift worker 3 13 35 32 15 1 2 48 17 778
2011 Shift worker 0 13 33 20 13 7 13 42 17 15
2011 Non-shift worker 8 16 31 29 13 0 3 43 25 683
2008 Shift worker 0 8 42 42 8 0 0 50 8 12
2008 Non-shift worker 9 17 33 28 11 1 2 40 27 562

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 7 21 0 24 35 0 14 68 32 13
2019 Non-shift worker 15 22 28 20 13 1 2 33 38 742
2017 Shift worker 0 6 12 45 31 6 0 80 7 15
2017 Non-shift worker 12 18 28 25 14 1 3 40 31 783
2011 Shift worker 0 20 27 27 13 7 7 46 23 15
2011 Non-shift worker 10 21 29 24 11 1 4 37 33 686
2008 Shift worker 8 8 25 33 17 0 8 55 18 12
2008 Non-shift worker 14 22 28 22 12 1 2 34 37 562

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 0 6 13 23 45 0 13 78 7 14
2019 Non-shift worker 7 16 27 29 17 2 2 48 24 743
2017 Shift worker 0 6 30 12 35 17 0 56 7 16
2017 Non-shift worker 5 13 26 29 19 3 5 52 20 784
2011 Shift worker 7 0 13 40 13 7 20 73 9 15
2011 Non-shift worker 3 7 22 35 24 2 7 65 11 683
2008 Shift worker 0 33 17 25 17 8 0 45 36 12
2008 Non-shift worker 8 14 28 28 16 2 4 46 24 563

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 6 16 13 6 45 6 6 59 26 14
2019 Non-shift worker 12 20 35 22 9 1 1 31 33 740
2017 Shift worker 0 12 12 31 38 6 0 74 13 15
2017 Non-shift worker 9 18 34 21 11 3 3 34 29 787

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 0 0 32 20 35 0 13 63 0 14
2019 Non-shift worker 10 20 34 22 13 1 1 36 29 743
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 49 13 26 6 6 0 0 61 13 14
2019 Non-shift worker 65 16 7 5 3 0 3 85 8 746
2017 Shift worker 59 23 12 0 6 0 0 83 6 16
2017 Non-shift worker 68 15 6 6 3 0 2 85 9 792
2011 Shift worker 37 38 0 13 6 0 6 80 20 16
2011 Non-shift worker 65 14 8 5 5 0 3 81 10 686
2008 Shift worker 33 17 0 25 25 0 0 50 50 12
2008 Non-shift worker 60 16 7 5 8 1 4 79 13 563

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 29 32 19 6 13 0 0 61 19 14
2019 Non-shift worker 26 31 14 12 9 5 2 62 22 743
2017 Shift worker 36 23 12 6 0 17 6 77 8 16
2017 Non-shift worker 26 35 14 10 7 4 3 66 18 793

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 36 26 26 0 13 0 0 61 13 14
2019 Non-shift worker 46 27 9 11 7 0 0 73 18 741
2017 Shift worker 59 29 12 0 0 0 0 88 0 16
2017 Non-shift worker 44 31 8 10 6 1 0 76 16 793

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 49 32 6 0 13 0 0 81 13 14
2019 Non-shift worker 46 34 6 11 3 0 0 80 14 745
2017 Shift worker 65 35 0 0 0 0 0 100 0 16
2017 Non-shift worker 45 37 8 7 3 0 0 82 10 789

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 36 39 13 0 13 0 0 74 13 14
2019 Non-shift worker 43 39 10 5 2 0 0 82 7 743
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 49 6 26 0 13 0 6 59 14 14
2019 Non-shift worker 56 26 11 4 1 1 2 84 5 746

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 39 35 13 0 13 0 0 74 13 14
2019 Non-shift worker 46 27 10 10 5 1 1 74 15 744
2017 Shift worker 59 41 0 0 0 0 0 100 0 16
2017 Non-shift worker 44 34 9 7 4 1 1 80 11 793
2011 Shift worker 37 31 12 6 6 6 0 73 13 16
2011 Non-shift worker 34 34 12 12 8 0 0 68 20 687
2008 Shift worker 42 25 8 8 17 0 0 67 25 12
2008 Non-shift worker 32 33 12 14 8 1 1 66 22 562

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 49 26 13 0 13 0 0 74 13 14
2019 Non-shift worker 49 27 10 6 5 2 1 78 12 744
2017 Shift worker 52 42 0 0 0 6 0 100 0 16
2017 Non-shift worker 51 28 9 6 3 2 1 82 9 791
2011 Shift worker 37 25 19 6 6 6 0 67 13 16
2011 Non-shift worker 42 32 10 8 6 2 1 76 14 685
2008 Shift worker 25 42 8 8 17 0 0 67 25 12
2008 Non-shift worker 40 27 14 9 6 3 1 70 15 561

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 55 19 13 0 13 0 0 74 13 14
2019 Non-shift worker 49 26 10 9 5 1 0 76 14 740
2017 Shift worker 48 52 0 0 0 0 0 100 0 16
2017 Non-shift worker 49 31 8 6 4 1 1 81 11 791
2011 Shift worker 37 19 31 6 0 0 6 60 7 16
2011 Non-shift worker 38 32 10 12 6 0 0 71 19 685
2008 Shift worker 33 25 17 25 0 0 0 58 25 12
2008 Non-shift worker 37 30 12 12 8 0 1 68 19 560

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 61 19 13 0 6 0 0 81 6 14
2019 Non-shift worker 76 10 5 1 2 0 5 91 3 737
2017 Shift worker 71 23 6 0 0 0 0 94 0 16
2017 Non-shift worker 76 13 4 2 1 0 4 92 3 790
2011 Shift worker 56 38 0 0 0 0 6 100 0 16
2011 Non-shift worker 76 10 6 3 3 0 3 88 6 687
2008 Shift worker 83 8 0 8 0 0 0 92 8 12
2008 Non-shift worker 75 10 5 3 3 0 4 88 7 561

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 23 19 0 6 0 6 73 7 14
2019 Non-shift worker 59 21 7 6 3 2 2 84 9 743
2017 Shift worker 54 41 0 0 6 0 0 94 6 16
2017 Non-shift worker 49 25 8 7 5 2 4 79 13 793
2011 Shift worker 31 25 12 13 13 0 6 60 27 16
2011 Non-shift worker 48 26 9 7 6 1 2 77 14 688

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 61 19 0 6 13 0 0 81 19 14
2019 Non-shift worker 62 19 9 5 3 1 1 83 8 745
2017 Shift worker 65 35 0 0 0 0 0 100 0 16
2017 Non-shift worker 58 22 9 5 4 1 1 82 9 790

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 55 19 13 0 13 0 0 74 13 14
2019 Non-shift worker 53 25 10 7 5 0 1 78 12 745
2017 Shift worker 59 35 6 0 0 0 0 94 0 16
2017 Non-shift worker 52 27 9 6 5 0 1 80 11 790
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 39 6 0 6 6 0 86 7 14
2019 Non-shift worker 29 33 17 12 6 4 0 64 18 745
2017 Shift worker 48 29 17 0 0 6 0 82 0 16
2017 Non-shift worker 23 35 17 13 7 5 0 61 22 790
2011 Shift worker 19 44 12 0 0 12 12 83 0 16
2011 Non-shift worker 25 29 21 10 7 7 0 58 19 687

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 29 39 13 0 6 6 6 78 7 14
2019 Non-shift worker 24 34 17 15 8 2 0 59 23 743
2017 Shift worker 48 41 6 6 0 0 0 88 6 16
2017 Non-shift worker 23 36 19 13 8 2 0 60 21 791
2011 Shift worker 12 63 12 0 0 6 6 86 0 16
2011 Non-shift worker 25 31 18 14 10 2 0 57 24 685
2008 Shift worker 17 33 25 17 0 8 0 55 18 12
2008 Non-shift worker 20 33 18 13 12 2 0 55 26 562

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 32 42 13 0 6 6 0 79 7 14
2019 Non-shift worker 18 28 24 17 8 4 0 48 26 745
2017 Shift worker 48 41 12 0 0 0 0 88 0 16
2017 Non-shift worker 17 34 20 15 8 6 0 55 25 791
2011 Shift worker 19 31 38 6 0 6 0 53 7 16
2011 Non-shift worker 15 36 18 17 10 4 0 53 28 686
2008 Shift worker 17 33 25 17 0 8 0 55 18 12
2008 Non-shift worker 10 32 18 20 14 5 0 45 36 561

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 36 39 13 6 6 0 0 74 13 14
2019 Non-shift worker 21 33 18 17 8 2 0 56 26 746
2017 Shift worker 36 46 6 6 0 6 0 88 6 16
2017 Non-shift worker 23 35 18 13 8 3 0 59 22 789
2011 Shift worker 19 50 13 13 0 6 0 73 13 16
2011 Non-shift worker 14 37 17 20 11 2 0 52 32 686
2008 Shift worker 17 33 25 25 0 0 0 50 25 12
2008 Non-shift worker 13 29 16 26 15 1 0 43 41 564

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 61 13 6 6 6 6 0 79 14 14
2019 Non-shift worker 37 26 16 9 3 8 1 70 13 742
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 52 29 13 0 6 0 0 81 6 14
2019 Non-shift worker 39 40 12 7 2 0 0 80 9 745
2017 Shift worker 59 35 6 0 0 0 0 94 0 16
2017 Non-shift worker 43 39 11 5 1 0 0 82 7 792
2011 Shift worker 44 50 0 0 0 0 6 100 0 16
2011 Non-shift worker 39 37 12 7 4 1 0 77 12 687

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 20 61 13 0 6 0 0 81 6 14
2019 Non-shift worker 14 33 20 21 8 2 0 49 30 743

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 10 71 0 0 13 0 6 86 14 14
2019 Non-shift worker 40 37 11 6 3 2 1 79 10 744
2017 Shift worker 48 41 6 0 0 6 0 94 0 16
2017 Non-shift worker 47 34 10 4 2 2 1 83 7 789
2011 Shift worker 47 27 20 0 0 7 0 79 0 15
2011 Non-shift worker 43 32 9 7 5 3 1 78 12 682
2008 Shift worker 25 58 17 0 0 0 0 83 0 12
2008 Non-shift worker 40 32 12 7 7 1 1 74 14 563

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 45 0 0 13 0 0 87 13 14
2019 Non-shift worker 36 38 16 7 3 1 0 74 10 739

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 20 32 23 0 13 13 0 59 15 14
2019 Non-shift worker 21 24 20 15 12 7 2 50 29 744
2017 Shift worker 30 46 12 0 0 12 0 87 0 16
2017 Non-shift worker 21 23 19 15 13 7 2 48 31 792
2011 Shift worker 13 6 31 6 19 12 12 25 33 16
2011 Non-shift worker 17 21 21 13 10 14 3 46 28 683

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 36 39 13 0 13 0 0 74 13 14
2019 Non-shift worker 26 35 15 15 8 1 0 62 23 746
2017 Shift worker 65 29 0 0 6 0 0 94 6 16
2017 Non-shift worker 41 33 11 8 5 1 0 76 13 791
2011 Shift worker 33 40 7 0 7 7 7 85 8 15
2011 Non-shift worker 35 33 12 10 9 1 0 68 19 686
2008 Shift worker 33 42 8 8 8 0 0 75 17 12
2008 Non-shift worker 26 36 15 12 9 1 0 63 22 560

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 0 58 13 6 13 0 10 64 21 14
2019 Non-shift worker 19 22 16 18 21 2 2 43 40 746
2017 Shift worker 54 17 12 12 0 0 6 75 12 16
2017 Non-shift worker 21 26 15 16 17 2 2 49 34 791
2011 Shift worker 7 20 13 13 27 0 20 33 50 15
2011 Non-shift worker 15 25 16 19 19 2 3 43 40 684
2008 Shift worker 8 33 25 17 17 0 0 42 33 12
2008 Non-shift worker 15 33 14 15 20 2 2 50 36 564

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 68 19 0 6 6 0 0 87 13 14
2019 Non-shift worker 57 24 11 3 1 1 3 84 5 746

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 74 19 0 0 6 0 0 94 6 14
2019 Non-shift worker 55 14 9 5 4 3 10 79 11 745

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 61 19 6 6 6 0 0 81 13 14
2019 Non-shift worker 47 26 14 6 3 2 2 76 9 744

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 68 6 6 6 6 0 6 79 14 14
2019 Non-shift worker 46 21 15 7 4 4 3 72 12 742

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 74 13 6 0 6 0 0 87 6 14
2019 Non-shift worker 53 16 9 6 6 4 5 76 14 743

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 81 6 6 0 6 0 0 87 6 14
2019 Non-shift worker 69 12 7 3 3 2 3 87 6 743

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 74 0 0 6 6 13 0 85 15 14
2019 Non-shift worker 73 9 5 3 3 4 3 89 6 742

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 81 0 0 6 6 0 6 86 14 14
2019 Non-shift worker 79 6 3 1 0 3 9 96 1 743

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 16 58 6 0 13 6 0 79 14 14
2019 Non-shift worker 25 41 17 10 4 2 0 68 15 744
2017 Shift worker 35 48 12 0 0 6 0 88 0 16
2017 Non-shift worker 25 39 19 9 4 3 0 67 14 789

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 29 51 13 0 6 0 0 81 6 14
2019 Non-shift worker 38 39 12 6 2 1 0 79 9 741
2017 Shift worker 65 35 0 0 0 0 0 100 0 16
2017 Non-shift worker 43 39 10 4 2 2 0 83 6 789
2011 Shift worker 31 50 6 0 0 0 12 93 0 16
2011 Non-shift worker 40 35 13 6 3 2 0 77 9 685

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 49 32 6 0 13 0 0 81 13 14
2019 Non-shift worker 46 33 13 4 1 4 0 82 5 744
2017 Shift worker 71 12 12 0 0 6 0 88 0 16
2017 Non-shift worker 47 32 13 3 2 3 0 82 5 790

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 49 32 6 0 13 0 0 81 13 14
2019 Non-shift worker 51 35 9 4 2 0 0 86 5 745
2017 Shift worker 71 17 6 6 0 0 0 88 6 16
2017 Non-shift worker 50 34 9 5 2 0 0 84 7 793
2011 Shift worker 31 63 0 0 0 6 0 100 0 16
2011 Non-shift worker 48 34 9 6 3 0 0 82 8 685
2008 Shift worker 17 67 17 0 0 0 0 83 0 12
2008 Non-shift worker 40 37 13 7 3 0 0 76 10 564

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 61 13 13 0 13 0 0 74 13 14
2019 Non-shift worker 43 31 16 6 3 1 0 75 9 743
2017 Shift worker 83 0 17 0 0 0 0 83 0 16
2017 Non-shift worker 46 31 14 5 3 0 0 78 8 789
2011 Shift worker 31 56 0 6 0 6 0 93 7 16
2011 Non-shift worker 39 33 17 7 4 1 0 72 11 684

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 55 32 6 0 6 0 0 87 6 14
2019 Non-shift worker 40 35 13 9 3 0 0 75 12 742
2017 Shift worker 83 12 0 6 0 0 0 94 6 16
2017 Non-shift worker 43 36 12 7 3 0 0 79 10 791
2011 Shift worker 25 63 0 6 0 0 6 93 7 16
2011 Non-shift worker 40 35 13 9 4 0 0 75 12 685
2008 Shift worker 25 42 25 8 0 0 0 67 8 12
2008 Non-shift worker 37 38 11 9 5 0 0 75 14 561

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 19 23 26 26 6 0 0 42 32 14
2019 Non-shift worker 35 27 17 11 6 3 0 64 18 746
2017 Shift worker 65 17 6 6 0 6 0 88 6 16
2017 Non-shift worker 36 27 15 10 6 4 1 67 17 791
2011 Shift worker 19 50 19 6 6 0 0 69 13 16
2011 Non-shift worker 34 28 15 12 8 3 0 64 20 686
2008 Shift worker 8 25 33 33 0 0 0 33 33 12
2008 Non-shift worker 35 27 17 9 7 4 1 65 17 564
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Shift worker 32 32 35 14
2019 Non-shift worker 28 37 35 746
2017 Shift worker 42 29 29 16
2017 Non-shift worker 26 39 35 792
2011 Shift worker 12 56 31 16
2011 Non-shift worker 23 44 33 687
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 29 29 35 0 6 0 0 58 6 14
2019 Non-shift worker 37 44 9 3 1 1 4 86 4 744

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 39 35 6 0 13 6 0 79 14 14
2019 Non-shift worker 54 23 7 2 1 7 5 88 3 743
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 20 13 13 6 13 26 10 50 30 14
2019 Non-shift worker 19 15 17 10 8 24 7 49 27 745
2017 Shift worker 12 17 25 0 0 46 0 54 0 16
2017 Non-shift worker 17 16 18 8 7 26 8 50 23 791

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 39 0 6 13 0 0 81 19 14
2019 Non-shift worker 35 30 15 8 4 7 1 70 14 744
2017 Shift worker 48 29 6 0 0 17 0 93 0 16
2017 Non-shift worker 32 31 17 7 3 9 1 70 12 791
2011 Shift worker 37 38 13 6 6 0 0 75 12 16
2011 Non-shift worker 34 33 15 7 4 8 0 72 11 685
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 20 32 0 0 13 26 10 80 20 14
2019 Non-shift worker 23 14 16 5 3 29 9 61 13 745
2017 Shift worker 23 29 13 0 0 29 6 80 0 16
2017 Non-shift worker 20 13 16 3 2 38 7 62 10 791

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 39 6 0 13 0 0 81 13 14
2019 Non-shift worker 41 26 14 5 2 10 2 76 8 744
2017 Shift worker 38 37 6 0 0 12 6 92 0 15
2017 Non-shift worker 37 28 14 3 2 14 1 78 5 789
2011 Shift worker 37 56 0 0 0 6 0 100 0 16
2011 Non-shift worker 40 34 11 3 2 9 0 82 6 686
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 58 13 16 6 6 0 0 71 13 14
2019 Non-shift worker 50 25 13 7 4 0 1 76 11 740
2017 Shift worker 41 42 12 0 0 0 6 88 0 16
2017 Non-shift worker 42 29 16 6 3 1 4 74 9 785

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 52 29 13 0 6 0 0 81 6 14
2019 Non-shift worker 18 33 25 14 10 1 1 51 24 744
2017 Shift worker 35 41 25 0 0 0 0 75 0 16
2017 Non-shift worker 17 30 27 13 11 1 1 47 25 790

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 55 19 6 0 6 6 6 85 7 14
2019 Non-shift worker 29 36 20 9 5 1 1 66 14 742
2017 Shift worker 46 35 13 0 6 0 0 81 6 16
2017 Non-shift worker 25 37 21 11 4 1 2 64 15 787

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 58 16 19 0 6 0 0 74 6 14
2019 Non-shift worker 21 27 22 15 13 1 1 49 28 741
2017 Shift worker 35 35 25 0 0 6 0 74 0 16
2017 Non-shift worker 22 27 23 13 12 2 2 51 26 788

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 81 13 0 0 6 0 0 94 6 14
2019 Non-shift worker 51 27 13 4 3 1 2 80 7 743
2017 Shift worker 65 23 0 6 0 0 6 94 6 16
2017 Non-shift worker 43 28 14 6 3 1 4 75 10 785

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 61 26 0 6 6 0 0 87 13 14
2019 Non-shift worker 36 34 16 8 6 1 1 70 14 741
2017 Shift worker 48 41 6 6 0 0 0 88 6 16
2017 Non-shift worker 31 34 20 9 5 1 1 65 14 785

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 65 16 6 0 13 0 0 81 13 14
2019 Non-shift worker 27 38 20 8 6 1 1 66 13 744
2017 Shift worker 54 35 6 6 0 0 0 88 6 16
2017 Non-shift worker 27 35 21 9 5 1 1 64 14 785

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 65 16 6 6 6 0 0 81 13 14
2019 Non-shift worker 25 36 20 12 6 0 1 62 18 742
2017 Shift worker 46 42 12 0 0 0 0 88 0 16
2017 Non-shift worker 25 35 24 10 5 1 1 61 15 785

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 45 0 6 6 0 0 87 13 14
2019 Non-shift worker 27 34 20 11 7 1 0 62 18 742
2017 Shift worker 41 59 0 0 0 0 0 100 0 16
2017 Non-shift worker 27 34 21 9 7 1 1 62 16 784

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 29 6 6 13 0 0 74 19 14
2019 Non-shift worker 42 25 17 7 8 1 0 67 15 742

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 55 23 16 0 6 0 0 77 6 14
2019 Non-shift worker 37 34 19 6 3 1 1 72 10 739
2017 Shift worker 41 48 12 0 0 0 0 88 0 16
2017 Non-shift worker 32 35 19 9 3 1 1 69 12 784

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 81 6 6 0 6 0 0 87 6 14
2019 Non-shift worker 61 23 10 3 2 1 1 85 5 739
2017 Shift worker 77 12 0 6 0 6 0 94 6 16
2017 Non-shift worker 60 23 9 3 2 0 2 85 5 786

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 81 6 0 0 6 0 6 93 7 14
2019 Non-shift worker 76 12 3 1 0 1 7 95 2 736

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 74 6 0 6 13 0 0 81 19 14
2019 Non-shift worker 70 11 8 4 4 1 2 84 8 742
2017 Shift worker 83 17 0 0 0 0 0 100 0 16
2017 Non-shift worker 71 14 7 2 3 0 3 88 5 789

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 55 32 0 0 13 0 0 87 13 14
2019 Non-shift worker 49 30 13 5 3 0 1 80 7 739
2017 Shift worker 71 23 6 0 0 0 0 94 0 16
2017 Non-shift worker 50 32 10 4 2 0 2 83 6 787

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 61 13 6 0 13 0 6 79 14 14
2019 Non-shift worker 58 19 11 5 5 0 1 78 11 738
2017 Shift worker 77 23 0 0 0 0 0 100 0 16
2017 Non-shift worker 57 20 10 5 5 0 2 79 10 788

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 68 0 0 0 6 0 26 91 9 14
2019 Non-shift worker 54 12 4 2 0 0 27 91 3 739
2017 Shift worker 77 12 0 0 0 0 12 100 0 16
2017 Non-shift worker 54 13 5 1 0 0 26 91 2 786

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 81 6 0 6 6 0 0 87 13 14
2019 Non-shift worker 68 17 6 2 0 0 6 91 2 743
2017 Shift worker 83 17 0 0 0 0 0 100 0 16
2017 Non-shift worker 66 17 6 1 1 0 8 91 2 785

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 58 13 16 6 6 0 0 71 13 14
2019 Non-shift worker 69 14 6 4 3 1 2 86 8 743
2017 Shift worker 77 12 6 0 0 0 6 94 0 16
2017 Non-shift worker 70 12 8 3 3 0 4 86 6 787

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 74 13 6 0 6 0 0 87 6 14
2019 Non-shift worker 58 26 10 2 1 0 2 86 3 738
2017 Shift worker 64 36 0 0 0 0 0 100 0 16
2017 Non-shift worker 49 29 13 3 3 1 3 81 6 786

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 26 19 0 13 0 0 68 13 14
2019 Non-shift worker 13 38 33 11 4 0 0 52 15 746
2017 Shift worker 35 48 17 0 0 0 0 83 0 16
2017 Non-shift worker 12 33 39 9 6 0 0 45 15 793

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 6 0 26 32 29 0 6 66 7 14
2019 Non-shift worker 8 19 38 26 8 0 0 34 27 740
2017 Shift worker 0 6 29 36 29 0 0 65 6 16
2017 Non-shift worker 6 17 42 24 9 0 1 33 24 790

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 39 48 6 0 6 0 0 87 6 14
2019 Non-shift worker 44 38 11 4 1 2 0 84 6 743
2017 Shift worker 35 59 0 6 0 0 0 94 6 16
2017 Non-shift worker 44 41 8 2 2 2 0 87 4 792

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 26 19 0 13 0 0 68 13 14
2019 Non-shift worker 30 39 14 10 5 2 0 70 15 742
2017 Shift worker 30 58 12 0 0 0 0 88 0 16
2017 Non-shift worker 24 44 14 11 5 2 0 70 16 790
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 13 87 14
2019 Non-shift worker 13 87 743
2017 Non-shift worker 13 87 788
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 45 6 0 6 0 0 42 58 14
2019 Non-shift worker 46 37 10 2 2 2 1 48 52 743
2017 Shift worker 42 41 12 6 0 0 0 42 58 16
2017 Non-shift worker 52 27 9 4 2 5 1 55 45 791

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 61 13 6 0 13 0 6 79 14 14
2019 Non-shift worker 59 14 9 5 3 1 9 81 9 743
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