2019 Public Service Employee Survey Results for Library and Archives Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	54	5	6	4	86	10	237
2019	Does not provide services to public	49	40	5	6	1	89	6	588
2017	Provides services to public	29	50	6	9	5	79	15	222
2017	Does not provide services to public	44	44	3	6	2	88	8	516
2014	Provides services to public	22	49	6	16	7	71	23	218
2014	Does not provide services to public	37	47	6	8	2	84	10	598
2011	Provides services to public	23	42	9	17	9	65	26	241
2011	Does not provide services to public	34	45	5	12	5	79	17	583
2008	Provides services to public	31	45	4	14	6	76	20	284
2008	Does not provide services to public	36	48	4	8	4	84	12	532

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	31	7	6	2	0	85	9	237
2019	Does not provide services to public	61	27	5	6	2	0	87	7	587
2017	Provides services to public	51	32	4	8	3	1	84	11	222
2017	Does not provide services to public	55	31	7	5	2	0	86	7	519
2014	Provides services to public	50	34	6	7	2	0	84	10	218
2014	Does not provide services to public	54	29	8	7	2	0	83	9	598
2011	Provides services to public	48	30	8	10	4	1	78	14	241
2011	Does not provide services to public	53	32	6	6	3	0	85	10	582
2008	Provides services to public	51	28	8	9	5	1	79	13	284
2008	Does not provide services to public	47	30	8	11	4	0	77	15	532

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	39	7	7	3	83	10	236
2019	Does not provide services to public	53	35	5	5	1	88	7	587
2017	Provides services to public	41	39	9	9	2	80	11	222
2017	Does not provide services to public	49	37	6	5	3	87	7	517
2014	Provides services to public	38	40	9	9	5	77	14	218
2014	Does not provide services to public	45	42	6	6	2	87	8	597
2011	Provides services to public	41	40	6	9	3	82	12	242
2011	Does not provide services to public	43	38	9	6	2	82	9	579

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	42	11	12	3	0	0	74	15	235
2019	Does not provide services to public	35	44	10	9	2	0	0	79	11	587
2018	Provides services to public	30	47	11	11	2	0	0	77	12	188
2018	Does not provide services to public	30	51	11	6	2	0	0	81	8	461
2017	Provides services to public	28	43	12	12	3	0	2	72	15	220
2017	Does not provide services to public	34	43	10	9	4	0	0	77	13	519
2014	Provides services to public	20	44	13	17	6	0	0	64	23	218
2014	Does not provide services to public	31	41	11	12	3	0	1	73	16	598
2011	Provides services to public	22	44	15	12	7	0	1	66	19	240
2011	Does not provide services to public	24	42	14	13	5	0	1	67	18	581
2008	Provides services to public	22	45	13	13	6	1	1	68	19	285
2008	Does not provide services to public	28	42	15	9	4	0	1	71	13	533

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	39	6	7	1	0	86	8	233
2019	Does not provide services to public	53	34	7	5	1	0	87	6	586
2017	Provides services to public	43	45	6	5	0	1	89	5	222
2017	Does not provide services to public	48	39	7	5	1	0	88	6	517
2014	Provides services to public	38	42	12	4	4	0	80	8	218
2014	Does not provide services to public	45	40	10	4	1	0	85	5	598

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	29	11	8	4	1	1	76	13	237
2019	Does not provide services to public	53	30	8	5	2	1	1	84	8	586
2018	Provides services to public	44	32	11	8	4	1	0	77	12	188
2018	Does not provide services to public	49	35	9	4	2	1	0	85	6	460
2017	Provides services to public	41	35	9	9	3	1	2	79	12	222
2017	Does not provide services to public	50	31	10	4	3	0	1	82	7	518
2014	Provides services to public	35	36	15	7	6	1	0	71	14	218
2014	Does not provide services to public	40	35	13	7	3	1	2	76	10	597
2011	Provides services to public	32	36	12	12	6	1	1	70	18	242
2011	Does not provide services to public	37	36	13	7	4	1	1	74	12	583

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	39	6	6	3	85	9	237
2019	Does not provide services to public	43	38	12	5	2	81	7	586
2018	Provides services to public	41	39	11	7	2	80	9	189
2018	Does not provide services to public	41	41	10	5	2	83	7	456
2017	Provides services to public	38	48	7	5	2	86	6	222
2017	Does not provide services to public	40	42	9	5	3	83	8	519
2014	Provides services to public	33	46	9	6	4	80	11	217
2014	Does not provide services to public	31	44	15	7	4	75	11	598
2011	Provides services to public	34	36	11	10	9	71	19	241
2011	Does not provide services to public	26	44	13	9	7	71	16	582
2008	Provides services to public	36	45	10	6	3	81	9	283
2008	Does not provide services to public	40	37	12	7	4	77	12	530

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	44	11	7	9	0	73	16	237
2019	Does not provide services to public	37	38	13	7	4	1	75	11	587
2018	Provides services to public	28	38	15	14	6	0	65	20	190
2018	Does not provide services to public	35	35	14	9	6	1	70	15	459
2017	Provides services to public	24	39	13	12	12	0	63	24	221
2017	Does not provide services to public	31	36	17	10	6	1	68	16	519
2014	Provides services to public	21	45	12	13	8	1	66	22	218
2014	Does not provide services to public	27	35	19	12	7	0	62	19	598
2011	Provides services to public	19	37	13	16	15	0	56	31	242
2011	Does not provide services to public	19	37	16	16	11	0	57	27	583

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	43	6	10	2	81	12	234
2019	Does not provide services to public	40	41	11	7	2	81	8	586
2018	Provides services to public	35	43	12	7	4	78	10	190
2018	Does not provide services to public	37	43	11	5	3	80	9	459
2017	Provides services to public	30	48	10	8	3	78	11	222
2017	Does not provide services to public	33	46	11	7	3	79	10	518

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	36	7	2	1	0	89	4	235
2019	Does not provide services to public	51	40	6	3	1	0	90	4	588
2018	Provides services to public	52	35	6	5	1	0	88	6	190
2018	Does not provide services to public	51	39	7	2	1	0	90	3	460
2017	Provides services to public	43	43	8	4	2	0	87	5	222
2017	Does not provide services to public	45	39	9	4	2	1	84	7	519
2014	Provides services to public	39	44	8	6	2	0	83	9	218
2014	Does not provide services to public	42	43	9	4	2	1	86	5	598
2011	Provides services to public	32	37	12	9	8	2	70	18	241
2011	Does not provide services to public	29	39	15	9	6	1	69	16	582
2008	Provides services to public	46	35	9	6	3	2	82	9	285
2008	Does not provide services to public	44	37	11	5	3	0	81	8	533

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	38	10	8	8	0	74	16	237
2019	Does not provide services to public	39	37	13	7	3	0	76	11	587
2018	Provides services to public	27	42	13	11	8	0	69	18	190
2018	Does not provide services to public	35	41	12	6	5	0	77	11	458
2017	Provides services to public	28	39	11	10	11	0	67	21	222
2017	Does not provide services to public	35	34	16	9	5	1	70	14	518

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	32	7	2	0	1	91	2	233
2019	Does not provide services to public	54	33	11	2	1	0	86	3	586
2018	Provides services to public	63	29	4	4	0	0	92	4	188
2018	Does not provide services to public	53	34	11	2	1	0	87	3	458
2017	Provides services to public	55	33	7	4	0	0	89	5	222
2017	Does not provide services to public	53	35	8	2	1	0	89	3	518
2014	Provides services to public	59	31	7	1	2	0	91	3	216
2014	Does not provide services to public	57	32	8	2	1	0	89	3	598
2011	Provides services to public	60	28	6	5	2	0	88	6	242
2011	Does not provide services to public	49	35	11	4	1	0	85	5	582

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	38	12	12	7	0	0	69	19	236
2019	Does not provide services to public	38	37	12	7	4	0	1	76	11	587
2018	Provides services to public	25	45	10	13	7	0	0	70	20	189
2018	Does not provide services to public	34	42	14	6	4	0	0	76	10	457
2017	Provides services to public	27	41	10	12	8	0	1	69	20	222
2017	Does not provide services to public	33	44	13	6	4	0	0	77	10	517
2014	Provides services to public	15	47	12	18	8	0	0	62	26	218
2014	Does not provide services to public	25	41	15	11	5	1	1	67	17	597
2011	Provides services to public	22	38	16	13	10	1	0	60	24	242
2011	Does not provide services to public	22	38	15	14	9	1	1	61	23	583

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	35	13	7	9	1	71	16	236
2019	Does not provide services to public	42	35	15	5	3	0	78	8	587
2018	Provides services to public	35	35	15	9	6	0	69	15	188
2018	Does not provide services to public	38	38	15	5	4	0	76	9	456
2017	Provides services to public	29	38	14	7	11	1	68	18	220
2017	Does not provide services to public	37	40	14	3	5	1	78	8	518
2014	Provides services to public	26	39	16	9	9	0	65	18	218
2014	Does not provide services to public	32	36	17	10	4	1	69	14	596

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	43	12	11	3	0	0	74	14	235
2019	Does not provide services to public	38	42	10	7	1	0	1	81	8	585
2018	Provides services to public	31	43	16	7	4	0	0	73	11	189
2018	Does not provide services to public	33	46	12	6	2	0	0	79	9	454
2017	Provides services to public	28	43	14	8	6	0	0	72	14	222
2017	Does not provide services to public	33	43	12	7	3	1	1	78	10	517
2014	Provides services to public	20	44	16	11	8	0	0	65	19	218
2014	Does not provide services to public	31	39	17	9	3	1	1	71	12	598
2011	Provides services to public	25	40	15	14	7	0	0	65	21	242
2011	Does not provide services to public	29	41	13	10	4	1	1	72	15	579

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	39	9	4	2	1	86	5	236
2019	Does not provide services to public	47	38	9	5	1	0	85	6	586
2018	Provides services to public	46	39	7	7	1	0	86	8	190
2018	Does not provide services to public	46	39	10	2	2	0	86	4	459
2017	Provides services to public	46	40	8	4	1	1	87	6	221
2017	Does not provide services to public	42	42	10	4	1	0	84	6	517
2014	Provides services to public	42	38	12	5	3	0	80	8	218
2014	Does not provide services to public	42	38	12	5	2	0	81	8	597
2011	Provides services to public	37	39	9	10	3	0	77	13	242
2011	Does not provide services to public	34	45	9	7	4	0	80	11	582
2008	Provides services to public	43	42	7	5	3	0	85	8	285
2008	Does not provide services to public	42	41	7	5	3	0	84	9	533

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	31	16	7	6	0	0	71	13	233
2019	Does not provide services to public	53	31	9	4	1	0	2	85	5	584
2018	Provides services to public	42	29	15	8	6	0	1	71	14	189
2018	Does not provide services to public	46	36	10	5	1	1	0	83	7	462
2017	Provides services to public	39	37	11	5	5	0	3	79	10	222
2017	Does not provide services to public	51	33	10	4	2	0	1	84	6	518
2014	Provides services to public	38	34	19	5	3	0	1	73	8	218
2014	Does not provide services to public	46	35	11	4	2	0	1	82	6	598
2011	Provides services to public	32	30	18	8	7	0	4	64	16	240
2011	Does not provide services to public	36	33	18	8	3	0	2	71	11	583
2008	Provides services to public	22	30	22	17	8	0	1	53	25	283
2008	Does not provide services to public	27	35	22	9	5	0	1	63	15	532

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	6	20	34	24	15	1	0	40	26	237
2019	Does not provide services to public	5	16	39	26	12	1	0	39	22	588
2018	Provides services to public	3	22	41	25	9	0	0	34	25	190
2018	Does not provide services to public	4	20	43	21	9	1	1	31	25	463
2017	Provides services to public	8	22	34	24	9	2	2	34	31	222
2017	Does not provide services to public	7	21	40	19	10	1	2	30	29	517
2014	Provides services to public	14	31	30	17	5	1	2	23	46	218
2014	Does not provide services to public	11	26	35	14	9	1	3	24	40	598
2011	Provides services to public	27	34	23	7	5	2	2	12	64	242
2011	Does not provide services to public	28	30	25	10	5	1	2	15	59	579
2008	Provides services to public	12	35	34	9	7	1	1	16	49	285
2008	Does not provide services to public	11	30	34	16	5	1	2	22	43	533

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	5	14	20	32	24	3	2	59	20	235
2019	Does not provide services to public	4	9	26	33	22	4	2	58	14	584
2018	Provides services to public	3	12	36	32	13	4	0	47	16	188
2018	Does not provide services to public	5	11	35	30	16	3	1	48	16	462
2017	Provides services to public	6	15	31	26	15	5	3	44	23	222
2017	Does not provide services to public	7	12	32	26	15	4	2	44	21	516
2014	Provides services to public	18	23	32	14	6	3	4	21	44	218
2014	Does not provide services to public	14	26	33	13	9	3	3	23	42	596
2011	Provides services to public	37	24	22	7	8	3	0	15	63	242
2011	Does not provide services to public	28	25	27	11	5	2	2	17	55	579
2008	Provides services to public	14	28	32	15	7	3	2	23	44	283
2008	Does not provide services to public	14	22	32	17	10	1	3	29	38	530

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	22	28	22	13	3	2	36	35	236
2019	Does not provide services to public	10	17	34	19	15	3	2	37	28	587
2018	Provides services to public	11	24	33	21	8	1	1	30	36	189
2018	Does not provide services to public	8	21	36	21	8	4	2	31	31	462
2017	Provides services to public	13	23	29	18	10	3	4	30	39	221
2017	Does not provide services to public	11	18	34	17	12	3	5	31	31	515
2014	Provides services to public	24	30	19	12	7	3	6	21	59	218
2014	Does not provide services to public	21	27	23	11	9	3	5	23	52	596
2011	Provides services to public	30	28	20	10	6	2	3	17	62	242
2011	Does not provide services to public	22	22	28	12	7	4	5	21	48	580
2008	Provides services to public	18	25	26	16	7	5	3	25	47	285
2008	Does not provide services to public	13	23	29	17	8	4	5	28	40	532

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	3	11	29	36	19	0	1	56	14	236
2019	Does not provide services to public	3	12	26	34	23	1	2	58	15	587
2018	Provides services to public	2	12	34	31	20	1	1	52	13	189
2018	Does not provide services to public	1	12	31	37	17	1	1	55	14	457
2017	Provides services to public	7	14	27	31	18	2	2	50	22	221
2017	Does not provide services to public	4	13	31	29	19	1	3	50	18	510
2014	Provides services to public	9	18	32	21	14	2	5	37	29	216
2014	Does not provide services to public	7	15	31	27	14	2	4	44	23	595
2011	Provides services to public	13	18	34	18	12	2	3	32	32	239
2011	Does not provide services to public	13	16	32	21	11	2	5	34	32	580
2008	Provides services to public	9	25	30	23	11	1	2	35	34	285
2008	Does not provide services to public	6	18	36	27	8	1	3	37	25	531

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	19	27	18	17	1	2	35	36	236
2019	Does not provide services to public	9	16	29	23	20	1	2	45	25	585
2018	Provides services to public	19	25	29	15	10	1	2	26	45	190
2018	Does not provide services to public	9	22	34	22	10	2	2	33	31	461
2017	Provides services to public	20	18	33	12	12	3	2	25	40	222
2017	Does not provide services to public	13	19	32	18	13	1	4	33	33	515
2014	Provides services to public	22	32	23	11	6	2	4	18	57	218
2014	Does not provide services to public	16	23	29	14	11	1	4	27	42	597
2011	Provides services to public	36	30	19	6	7	1	1	13	67	242
2011	Does not provide services to public	23	25	26	14	7	2	4	22	50	581
2008	Provides services to public	27	33	22	9	5	1	3	15	63	284
2008	Does not provide services to public	18	30	26	15	7	1	4	24	49	533

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	17	26	26	20	2	2	48	25	235
2019	Does not provide services to public	6	12	28	26	21	4	3	51	19	585
2018	Provides services to public	8	16	31	25	17	2	1	44	24	189
2018	Does not provide services to public	6	16	28	31	13	5	2	47	23	463
2017	Provides services to public	8	18	29	23	14	4	4	40	29	222
2017	Does not provide services to public	6	14	25	30	16	4	4	50	22	516
2014	Provides services to public	12	19	26	21	10	3	8	36	35	218
2014	Does not provide services to public	10	16	28	23	13	4	5	40	29	596
2011	Provides services to public	15	20	30	17	10	3	5	30	38	240
2011	Does not provide services to public	12	20	25	20	13	4	7	37	35	580
2008	Provides services to public	21	24	29	14	7	4	1	22	48	284
2008	Does not provide services to public	12	24	30	17	11	2	5	30	38	532

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	18	34	21	12	1	2	34	31	236
2019	Does not provide services to public	9	19	33	20	15	2	2	37	29	585
2018	Provides services to public	11	24	34	19	10	1	1	30	36	189
2018	Does not provide services to public	7	19	38	21	10	4	1	33	28	462
2017	Provides services to public	10	25	35	17	9	3	1	27	37	222
2017	Does not provide services to public	11	16	38	18	9	5	4	30	29	516
2014	Provides services to public	22	24	29	11	5	5	4	18	50	218
2014	Does not provide services to public	16	21	31	13	12	4	3	27	40	597

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	21	40	18	9	0	0	27	33	237
2019	Does not provide services to public	8	17	42	21	11	1	1	32	25	586

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	69	19	7	4	1	0	88	5	236
2019	Does not provide services to public	66	23	4	5	1	1	90	6	587
2017	Provides services to public	59	27	4	7	1	1	87	8	222
2017	Does not provide services to public	61	28	4	4	2	1	90	6	519
2014	Provides services to public	65	23	3	6	3	0	88	9	218
2014	Does not provide services to public	65	23	5	5	1	1	89	6	597
2011	Provides services to public	63	25	4	4	3	0	88	8	242
2011	Does not provide services to public	61	26	5	4	3	1	88	7	579
2008	Provides services to public	67	18	6	5	3	0	85	8	285
2008	Does not provide services to public	61	23	4	7	3	1	85	11	533

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	30	14	10	8	8	6	63	20	234
2019	Does not provide services to public	32	32	14	5	4	7	5	73	11	588
2018	Provides services to public	25	35	17	15	4	3	2	63	20	190
2018	Does not provide services to public	25	37	17	9	4	7	2	68	14	457
2017	Provides services to public	19	35	15	12	9	6	4	60	23	222
2017	Does not provide services to public	27	32	16	5	5	8	6	69	12	519
2014	Provides services to public	29	35	16	8	4	5	4	70	13	218
2014	Does not provide services to public	32	30	13	7	7	5	5	69	17	595

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	31	7	10	6	0	0	78	15	237
2019	Does not provide services to public	50	33	6	4	5	1	0	84	9	586
2018	Provides services to public	47	30	9	10	4	1	1	77	14	188
2018	Does not provide services to public	46	35	7	8	3	2	0	82	11	458
2017	Provides services to public	37	39	7	8	8	2	0	77	16	222
2017	Does not provide services to public	50	31	10	5	4	1	0	81	9	519
2014	Provides services to public	47	32	7	9	5	1	0	79	14	217
2014	Does not provide services to public	46	30	9	8	6	1	0	77	14	598

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	32	8	10	2	0	79	12	236
2019	Does not provide services to public	55	34	5	4	1	0	90	5	584
2018	Provides services to public	47	40	8	3	2	1	87	5	188
2018	Does not provide services to public	50	36	8	4	2	0	86	6	459
2017	Provides services to public	41	44	5	6	3	0	86	9	222
2017	Does not provide services to public	47	37	8	5	3	0	84	8	519
2014	Provides services to public	47	41	8	3	2	0	88	5	218
2014	Does not provide services to public	45	39	9	6	2	0	84	8	596

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	40	14	6	2	0	0	78	8	237
2019	Does not provide services to public	47	37	10	3	2	1	0	84	5	583
2018	Provides services to public	36	46	11	5	1	0	1	83	6	190
2018	Does not provide services to public	40	44	11	2	1	2	0	86	3	459

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	29	13	3	5	1	7	77	8	235
2019	Does not provide services to public	51	25	11	3	3	2	5	82	7	584

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	36	13	6	3	0	1	77	10	235
2019	Does not provide services to public	45	31	13	5	5	1	1	77	10	586
2018	Provides services to public	45	32	14	6	3	0	0	77	9	189
2018	Does not provide services to public	42	38	11	6	3	1	0	81	9	462
2017	Provides services to public	34	41	14	5	4	1	0	76	9	222
2017	Does not provide services to public	41	39	10	5	4	1	0	80	9	519
2014	Provides services to public	37	37	13	6	6	0	1	75	12	218
2014	Does not provide services to public	39	32	15	9	4	1	1	72	13	598
2011	Provides services to public	33	38	12	10	7	0	0	71	17	240
2011	Does not provide services to public	34	37	14	8	6	1	0	71	15	582
2008	Provides services to public	30	36	13	10	8	1	1	67	19	284
2008	Does not provide services to public	34	31	15	12	7	0	1	66	18	534

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	32	12	5	2	2	0	80	7	236
2019	Does not provide services to public	54	27	10	4	4	2	1	82	8	586
2018	Provides services to public	51	28	12	3	4	1	1	80	7	189
2018	Does not provide services to public	53	30	9	3	2	2	1	85	5	462
2017	Provides services to public	41	37	10	6	3	2	0	80	10	221
2017	Does not provide services to public	49	34	8	4	3	2	1	85	6	517
2014	Provides services to public	41	36	14	5	4	1	0	78	9	218
2014	Does not provide services to public	45	31	11	5	3	3	1	80	9	598
2011	Provides services to public	43	28	15	7	4	2	1	73	12	240
2011	Does not provide services to public	42	30	14	7	4	2	0	74	12	582
2008	Provides services to public	40	32	13	8	4	2	1	74	12	285
2008	Does not provide services to public	42	31	12	7	5	2	0	75	12	533

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	28	9	10	4	0	0	77	14	237
2019	Does not provide services to public	52	29	9	5	3	0	1	82	9	585
2018	Provides services to public	48	27	10	9	5	1	0	75	15	188
2018	Does not provide services to public	50	32	9	6	2	0	0	83	8	461
2017	Provides services to public	37	39	9	6	6	1	1	78	13	222
2017	Does not provide services to public	46	35	8	6	4	1	1	82	10	519
2014	Provides services to public	40	35	11	8	6	1	0	75	14	218
2014	Does not provide services to public	45	30	11	8	3	1	1	77	12	597
2011	Provides services to public	37	35	9	9	7	2	0	74	17	239
2011	Does not provide services to public	37	35	11	9	6	1	0	73	15	582
2008	Provides services to public	39	35	8	10	6	1	1	75	16	285
2008	Does not provide services to public	38	34	12	9	6	0	0	72	15	532

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	81	16	2	1	0	0	97	1	235
2019	Does not provide services to public	83	12	2	2	1	0	95	3	581
2017	Provides services to public	75	21	2	2	0	0	96	2	221
2017	Does not provide services to public	81	16	2	2	0	0	97	2	516
2014	Provides services to public	83	16	0	0	0	0	99	0	217
2014	Does not provide services to public	82	13	2	1	0	1	96	2	597
2011	Provides services to public	83	13	2	0	1	1	97	1	241
2011	Does not provide services to public	79	16	2	2	1	0	95	3	580
2008	Provides services to public	79	14	2	4	1	0	93	5	285
2008	Does not provide services to public	84	11	2	2	1	1	96	3	533

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	27	4	5	5	2	4	85	10	237
2019	Does not provide services to public	62	21	6	3	3	1	4	88	6	586
2017	Provides services to public	46	29	6	4	4	6	5	85	9	221
2017	Does not provide services to public	55	25	6	4	3	4	4	86	7	518
2014	Provides services to public	52	24	9	4	6	3	3	81	10	218
2014	Does not provide services to public	52	20	6	5	6	4	7	81	12	598
2011	Provides services to public	50	31	3	4	5	4	3	87	9	242
2011	Does not provide services to public	49	26	8	5	7	2	3	79	12	580

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	24	10	3	3	2	0	84	5	237
2019	Does not provide services to public	66	20	8	2	3	1	0	87	5	586
2018	Provides services to public	57	27	10	3	3	1	0	84	6	188
2018	Does not provide services to public	58	28	8	3	2	2	0	87	5	461
2017	Provides services to public	55	26	9	3	4	2	1	84	7	222
2017	Does not provide services to public	58	26	8	4	2	2	0	85	6	519

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	26	11	9	3	0	0	76	12	235
2019	Does not provide services to public	56	29	7	4	4	0	0	85	8	583
2018	Provides services to public	52	24	11	9	4	0	0	76	13	189
2018	Does not provide services to public	53	31	8	5	2	0	0	84	7	463
2017	Provides services to public	50	31	9	6	5	0	0	81	11	222
2017	Does not provide services to public	52	32	9	4	3	0	0	83	7	518
2014	Provides services to public	46	31	11	5	6	1	0	78	11	218
2014	Does not provide services to public	50	29	9	7	3	0	1	80	11	597

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	10	38	28	18	0	3	4	51	20	39
2019	Does not provide services to public	23	47	17	9	3	1	0	70	13	127

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	30	40	13	7	3	8	0	75	11	235
2019	Does not provide services to public	31	32	16	7	3	11	0	71	11	581
2018	Provides services to public	33	33	15	7	6	6	0	70	14	188
2018	Does not provide services to public	25	37	17	8	4	9	0	69	13	463
2017	Provides services to public	23	39	17	4	9	8	0	68	14	222
2017	Does not provide services to public	25	35	17	8	6	9	0	66	16	519
2014	Provides services to public	13	36	18	10	8	14	0	57	22	218
2014	Does not provide services to public	17	33	19	13	6	11	1	57	22	598
2011	Provides services to public	8	19	25	13	22	13	0	31	40	242
2011	Does not provide services to public	12	22	22	16	15	12	0	39	36	579

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	37	19	9	5	3	1	65	15	236
2019	Does not provide services to public	28	38	18	8	4	5	0	69	13	582
2018	Provides services to public	30	36	14	11	7	2	0	67	19	187
2018	Does not provide services to public	26	39	16	10	5	3	0	67	16	459
2017	Provides services to public	21	35	16	14	10	4	0	59	25	222
2017	Does not provide services to public	23	36	21	10	6	5	0	62	16	519
2014	Provides services to public	13	31	22	16	13	5	0	46	30	218
2014	Does not provide services to public	16	31	21	16	10	6	0	50	28	598
2011	Provides services to public	7	16	17	19	39	2	1	23	59	242
2011	Does not provide services to public	10	20	20	18	29	3	0	32	48	579
2008	Provides services to public	15	28	17	20	18	3	0	44	38	285
2008	Does not provide services to public	17	30	20	17	14	3	1	48	32	534

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	36	23	10	5	8	1	58	16	234
2019	Does not provide services to public	21	33	22	10	5	9	0	59	16	582
2018	Provides services to public	16	36	20	13	9	6	0	56	23	187
2018	Does not provide services to public	18	36	21	13	5	7	0	57	20	460
2017	Provides services to public	14	32	20	16	10	7	0	50	28	222
2017	Does not provide services to public	18	32	22	11	7	10	1	56	20	518
2014	Provides services to public	8	26	22	18	17	10	0	38	38	218
2014	Does not provide services to public	12	25	24	18	10	11	0	42	31	597
2011	Provides services to public	3	14	19	23	34	7	0	18	61	242
2011	Does not provide services to public	6	22	18	21	27	6	0	30	51	583
2008	Provides services to public	6	23	24	25	17	5	0	30	44	285
2008	Does not provide services to public	7	28	23	20	15	6	0	38	38	533

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	36	16	15	8	4	1	59	24	236
2019	Does not provide services to public	20	38	19	12	6	4	0	61	19	582
2018	Provides services to public	21	35	19	12	12	1	0	57	24	187
2018	Does not provide services to public	19	36	21	12	8	3	0	57	21	463
2017	Provides services to public	12	38	21	14	11	4	0	52	26	222
2017	Does not provide services to public	18	38	18	12	8	5	0	59	21	516
2014	Provides services to public	10	34	19	16	17	5	0	46	34	218
2014	Does not provide services to public	13	35	21	16	11	4	0	50	28	595
2011	Provides services to public	6	21	14	21	34	3	0	28	57	242
2011	Does not provide services to public	8	25	19	23	22	3	0	34	47	580
2008	Provides services to public	10	35	16	23	14	2	0	45	38	284
2008	Does not provide services to public	12	36	19	19	11	3	0	49	31	533

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	22	6	1	1	1	0	91	2	237
2019	Does not provide services to public	61	27	7	2	1	2	0	90	2	585

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	46	8	7	2	0	83	9	237
2019	Does not provide services to public	35	47	11	3	2	2	84	5	585
2018	Provides services to public	35	44	12	7	2	0	79	9	187
2018	Does not provide services to public	32	45	15	6	1	1	78	7	456
2017	Provides services to public	29	51	11	5	4	1	80	9	221
2017	Does not provide services to public	30	47	13	6	3	1	78	9	515
2014	Provides services to public	19	44	17	12	7	1	63	20	218
2014	Does not provide services to public	24	40	19	9	7	1	65	16	598
2011	Provides services to public	12	30	15	13	30	0	42	43	242
2011	Does not provide services to public	14	32	17	16	20	1	46	37	581

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	40	19	13	8	2	0	59	22	236
2019	Does not provide services to public	17	39	23	11	5	5	0	60	16	584

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	38	16	10	5	5	1	66	16	237
2019	Does not provide services to public	28	37	15	10	4	6	1	69	15	586
2018	Provides services to public	24	42	16	10	6	2	1	68	16	188
2018	Does not provide services to public	26	37	16	10	5	5	1	68	15	459
2017	Provides services to public	24	40	13	10	8	5	0	67	19	221
2017	Does not provide services to public	27	38	13	10	4	7	1	71	15	518
2014	Provides services to public	28	40	14	5	7	6	0	73	12	217
2014	Does not provide services to public	28	36	15	9	6	5	1	68	15	598
2011	Provides services to public	24	37	13	10	8	7	1	66	19	242
2011	Does not provide services to public	22	34	14	10	9	8	2	63	22	581
2008	Provides services to public	26	33	13	13	9	4	2	63	23	285
2008	Does not provide services to public	30	31	13	13	7	4	2	64	21	531

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	42	19	8	3	2	69	11	235
2019	Does not provide services to public	28	37	24	5	1	3	68	7	588
2018	Provides services to public	24	38	24	8	3	2	64	11	188
2018	Does not provide services to public	23	44	21	7	2	3	69	9	458

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	27	23	9	10	12	2	52	21	235
2019	Does not provide services to public	19	26	20	10	9	12	3	53	23	587
2018	Provides services to public	17	27	24	11	11	8	2	49	24	190
2018	Does not provide services to public	16	27	22	11	8	13	2	51	22	458
2017	Provides services to public	17	25	17	14	12	11	4	49	31	221
2017	Does not provide services to public	16	24	20	11	11	13	4	49	27	517
2014	Provides services to public	10	19	23	17	12	16	2	36	36	217
2014	Does not provide services to public	12	21	19	17	14	14	3	40	37	597
2011	Provides services to public	7	16	18	20	23	14	2	28	51	242
2011	Does not provide services to public	10	20	19	15	16	18	3	37	39	579

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	36	17	10	7	4	0	64	18	235
2019	Does not provide services to public	27	37	15	11	6	5	0	66	18	587
2018	Provides services to public	21	39	18	12	10	1	0	60	22	189
2018	Does not provide services to public	22	40	19	9	6	4	0	65	16	459
2017	Provides services to public	20	41	13	11	13	2	0	62	25	222
2017	Does not provide services to public	24	35	19	12	6	3	0	62	18	519
2014	Provides services to public	15	33	17	14	16	4	1	50	32	217
2014	Does not provide services to public	22	34	18	10	8	5	2	61	19	597
2011	Provides services to public	12	33	19	15	19	2	0	46	35	241
2011	Does not provide services to public	17	32	18	16	15	2	1	50	31	580
2008	Provides services to public	12	37	18	18	11	3	0	52	30	284
2008	Does not provide services to public	17	33	20	17	12	2	0	50	29	532

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	32	17	13	12	3	5	54	28	236
2019	Does not provide services to public	21	27	16	16	14	3	3	51	31	588
2018	Provides services to public	17	29	18	15	19	0	1	47	34	190
2018	Does not provide services to public	15	30	18	20	14	2	2	47	35	459
2017	Provides services to public	12	28	16	16	24	3	2	41	42	222
2017	Does not provide services to public	14	25	19	21	15	3	3	41	39	519
2014	Provides services to public	9	24	19	16	23	4	5	36	43	218
2014	Does not provide services to public	16	22	19	15	20	4	5	41	38	597
2011	Provides services to public	10	21	21	19	26	2	2	32	47	241
2011	Does not provide services to public	10	23	17	20	26	2	2	35	48	580
2008	Provides services to public	12	24	17	24	20	1	3	38	45	285
2008	Does not provide services to public	11	25	18	19	24	2	1	37	45	531

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	21	9	4	2	1	6	84	7	237
2019	Does not provide services to public	60	20	8	4	3	1	4	84	8	588

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	10	7	2	3	1	12	87	5	236
2019	Does not provide services to public	65	12	8	3	3	1	9	85	6	587

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	22	13	3	4	2	4	79	7	237
2019	Does not provide services to public	56	21	11	5	2	2	4	82	7	587

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	23	11	4	4	6	4	78	9	236
2019	Does not provide services to public	53	19	10	5	2	4	6	80	9	585

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	15	10	4	7	4	6	77	12	235
2019	Does not provide services to public	56	17	9	4	4	5	5	81	9	584

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	10	12	4	2	1	6	80	7	237
2019	Does not provide services to public	70	13	5	2	2	3	5	90	4	586

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	82	4	2	2	3	3	5	93	5	236
2019	Does not provide services to public	79	7	3	1	2	3	5	93	3	582

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	78	7	1	1	2	1	9	95	3	234
2019	Does not provide services to public	81	5	2	1	0	1	9	97	1	584

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	40	18	10	5	3	0	65	16	237
2019	Does not provide services to public	25	42	19	6	3	5	1	71	10	585
2018	Provides services to public	18	46	18	7	7	3	1	67	15	189
2018	Does not provide services to public	22	42	22	6	3	4	1	68	9	459
2017	Provides services to public	18	40	20	9	8	5	0	61	18	222
2017	Does not provide services to public	20	46	19	6	4	4	1	69	11	517

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	38	12	7	3	3	78	9	235
2019	Does not provide services to public	37	44	11	4	2	2	83	6	587
2018	Provides services to public	36	45	12	4	1	2	82	6	188
2018	Does not provide services to public	39	44	11	3	1	2	85	4	461
2017	Provides services to public	31	48	10	5	3	3	82	8	221
2017	Does not provide services to public	32	48	14	2	2	2	82	4	518
2014	Provides services to public	27	44	16	4	4	4	75	9	218
2014	Does not provide services to public	35	39	16	4	2	4	77	6	597
2011	Provides services to public	17	29	19	14	15	5	49	31	241
2011	Does not provide services to public	20	34	20	10	10	6	57	21	581

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	35	13	6	1	6	1	78	7	236
2019	Does not provide services to public	40	36	14	2	2	6	0	80	4	586
2018	Provides services to public	34	44	11	5	2	2	1	80	8	190
2018	Does not provide services to public	36	42	15	3	1	4	0	81	4	459
2017	Provides services to public	31	39	16	3	3	7	0	76	7	221
2017	Does not provide services to public	33	43	14	4	1	4	1	79	6	518
2014	Provides services to public	28	42	16	3	4	6	0	76	7	218
2014	Does not provide services to public	34	36	16	5	2	8	0	76	7	598

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	30	9	5	3	0	83	8	236
2019	Does not provide services to public	55	33	7	2	2	1	89	5	587
2018	Provides services to public	44	39	9	4	3	0	84	7	190
2018	Does not provide services to public	49	40	8	2	1	0	90	3	459
2017	Provides services to public	43	41	6	5	5	0	84	10	222
2017	Does not provide services to public	45	42	8	3	2	0	88	5	518
2014	Provides services to public	34	43	13	5	4	0	78	9	216
2014	Does not provide services to public	42	39	12	4	2	0	82	6	598
2011	Provides services to public	22	31	16	13	17	1	54	30	242
2011	Does not provide services to public	23	36	19	10	10	2	61	20	583
2008	Provides services to public	29	40	13	11	7	0	69	18	285
2008	Does not provide services to public	31	37	18	8	6	1	69	13	533

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	34	9	7	5	0	79	12	236
2019	Does not provide services to public	45	34	14	3	4	1	79	7	587
2018	Provides services to public	35	40	16	6	3	0	75	9	188
2018	Does not provide services to public	42	31	18	6	3	1	73	9	458
2017	Provides services to public	31	39	14	6	8	1	71	15	222
2017	Does not provide services to public	35	40	14	5	4	1	77	9	518
2014	Provides services to public	18	34	25	13	8	1	53	22	218
2014	Does not provide services to public	23	36	22	11	6	2	60	18	598
2011	Provides services to public	12	23	23	17	24	2	35	42	241
2011	Does not provide services to public	17	26	23	17	16	2	43	34	582

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	35	7	9	5	0	0	80	13	236
2019	Does not provide services to public	42	37	13	4	3	1	0	80	7	582
2018	Provides services to public	35	41	11	8	3	0	1	77	11	189
2018	Does not provide services to public	43	34	15	5	2	0	0	77	7	457
2017	Provides services to public	29	41	12	10	6	0	0	71	17	222
2017	Does not provide services to public	35	40	14	5	4	1	0	77	9	519
2014	Provides services to public	18	37	24	11	9	1	0	55	21	218
2014	Does not provide services to public	23	39	20	12	5	1	0	63	16	598
2011	Provides services to public	12	27	13	19	27	1	0	40	47	241
2011	Does not provide services to public	17	30	20	15	18	1	0	47	33	582
2008	Provides services to public	21	39	15	17	8	1	0	61	25	285
2008	Does not provide services to public	22	36	19	15	8	1	0	58	23	534

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	27	11	7	7	3	1	75	14	236
2019	Does not provide services to public	43	26	15	6	5	4	1	72	12	586
2018	Provides services to public	41	26	18	7	4	3	1	70	12	190
2018	Does not provide services to public	42	29	15	6	5	3	0	73	11	463
2017	Provides services to public	39	30	11	11	5	3	1	72	17	221
2017	Does not provide services to public	39	31	14	8	4	3	1	73	12	517
2014	Provides services to public	26	28	17	9	15	4	1	57	25	217
2014	Does not provide services to public	30	28	17	12	7	5	1	62	20	597
2011	Provides services to public	17	24	19	15	14	10	1	46	33	241
2011	Does not provide services to public	23	27	16	11	15	6	1	55	28	583
2008	Provides services to public	21	35	18	10	10	6	1	59	21	285
2008	Does not provide services to public	26	28	15	14	10	5	1	58	26	533

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	21	47	32	237
2019	Does not provide services to public	24	41	35	588
2018	Provides services to public	20	39	40	189
2018	Does not provide services to public	19	47	34	459
2017	Provides services to public	14	52	34	222
2017	Does not provide services to public	20	46	34	519
2014	Provides services to public	28	41	31	218
2014	Does not provide services to public	27	41	32	598
2011	Provides services to public	27	36	37	242
2011	Does not provide services to public	27	40	32	583

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	14	34	20	5	21	7	51
2019	Does not provide services to public	17	23	33	4	17	7	144
2018	Provides services to public	22	38	18	5	0	16	39
2018	Does not provide services to public	29	23	37	2	2	7	85
2017	Provides services to public	19	22	25	10	22	3	32
2017	Does not provide services to public	25	18	33	2	18	4	104
2014	Provides services to public	22	22	35	9	9999	12	59
2014	Does not provide services to public	19	18	35	7	9999	22	156
2011	Provides services to public	21	13	35	25	9999	6	67
2011	Does not provide services to public	24	13	41	9	9999	13	160

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	49	13	8	2	0	1	77	10	237
2019	Does not provide services to public	33	47	8	7	1	2	1	83	9	585

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	27	10	1	1	7	1	86	3	237
2019	Does not provide services to public	57	27	6	1	0	6	2	91	2	583

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	237
2019	Does not provide services to public	8	92	586
2018	Provides services to public	10	90	187
2018	Does not provide services to public	9	91	460

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	62	38	27
2019	Does not provide services to public	65	35	46
2018	Provides services to public	64	36	19
2018	Does not provide services to public	60	40	39

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	32	68	27
2019	Does not provide services to public	54	46	46
2018	Provides services to public	48	52	19
2018	Does not provide services to public	37	63	39

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	27
2019	Does not provide services to public	100	46
2018	Provides services to public	100	19
2018	Does not provide services to public	100	39

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	46	54	27
2019	Does not provide services to public	40	60	45
2018	Provides services to public	38	62	19
2018	Does not provide services to public	27	73	39

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	46	54	27
2019	Does not provide services to public	26	74	45
2018	Provides services to public	43	57	19
2018	Does not provide services to public	35	65	39

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	47	53	27
2019	Does not provide services to public	41	59	45
2018	Provides services to public	46	54	19
2018	Does not provide services to public	41	59	39

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	27	73	27
2019	Does not provide services to public	21	79	45
2018	Provides services to public	25	75	19
2018	Does not provide services to public	32	68	39

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	39	61	27
2019	Does not provide services to public	19	81	45
2018	Provides services to public	41	59	19
2018	Does not provide services to public	27	73	39

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	64	36	27
2019	Does not provide services to public	57	43	45
2018	Provides services to public	55	45	19
2018	Does not provide services to public	51	49	39

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	42	58	27
2019	Does not provide services to public	27	73	45
2018	Provides services to public	32	68	19
2018	Does not provide services to public	25	75	39

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2019	Provides services to public	100	27
2019	Does not provide services to public	100	45
2018	Provides services to public	100	19
2018	Does not provide services to public	100	39

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	46	54	27
2019	Does not provide services to public	28	72	45
2018	Provides services to public	37	63	19
2018	Does not provide services to public	42	58	39

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	18	82	27
2019	Does not provide services to public	22	78	45

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	69	31	26
2019	Does not provide services to public	59	41	45
2018	Provides services to public	59	41	19
2018	Does not provide services to public	57	43	38

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	235
2019	Does not provide services to public	11	89	587

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	15	16	5	7	33	9	51	21	236
2019	Does not provide services to public	14	17	17	7	3	32	11	53	16	585
2018	Provides services to public	11	13	22	8	6	32	7	40	23	189
2018	Does not provide services to public	16	16	19	6	4	32	7	53	16	458
2017	Provides services to public	11	15	19	8	10	28	9	42	28	222
2017	Does not provide services to public	14	17	18	5	4	33	9	52	16	519
2014	Provides services to public	13	16	19	7	3	33	9	50	17	218
2014	Does not provide services to public	12	14	19	6	5	35	9	46	19	598

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	35	12	5	6	10	1	74	12	236
2019	Does not provide services to public	26	37	17	4	3	13	1	73	7	588
2018	Provides services to public	24	33	19	6	6	11	1	64	14	190
2018	Does not provide services to public	28	31	18	6	2	15	1	69	9	458
2017	Provides services to public	21	36	15	5	7	14	1	67	15	222
2017	Does not provide services to public	23	31	19	5	3	17	2	67	10	517
2014	Provides services to public	19	28	21	6	4	22	0	60	13	218
2014	Does not provide services to public	20	29	21	8	3	18	1	61	13	598
2011	Provides services to public	19	33	22	8	6	12	0	59	16	241
2011	Does not provide services to public	20	35	19	7	6	12	0	64	14	582

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	236
2019	Does not provide services to public	4	96	584
2018	Provides services to public	5	95	187
2018	Does not provide services to public	4	96	460

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	50	50	10
2019	Does not provide services to public	38	62	21

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	10
2019	Does not provide services to public	0	100	21

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	10
2019	Does not provide services to public	0	100	21

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	10
2019	Does not provide services to public	22	78	21

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	10
2019	Does not provide services to public	0	100	21

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	10
2019	Does not provide services to public	0	100	21

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	10
2019	Does not provide services to public	0	100	21

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	237
2019	Does not provide services to public	5	95	587

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	14	18	2	2	38	11	56	8	237
2019	Does not provide services to public	15	16	17	2	2	39	9	59	7	585
2018	Provides services to public	10	14	29	2	2	37	6	43	7	190
2018	Does not provide services to public	16	17	21	2	1	38	5	58	6	458
2017	Provides services to public	13	17	20	3	2	37	9	55	8	221
2017	Does not provide services to public	12	17	17	2	2	40	10	57	8	518
2014	Provides services to public	7	19	23	3	1	39	8	49	8	218
2014	Does not provide services to public	13	14	19	2	2	43	7	54	7	597

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	34	15	4	1	11	2	76	7	237
2019	Does not provide services to public	28	37	14	3	1	15	2	78	5	584
2018	Provides services to public	23	36	26	3	1	10	1	66	5	188
2018	Does not provide services to public	28	31	19	4	1	16	0	71	6	460
2017	Provides services to public	22	35	18	4	1	19	2	71	6	221
2017	Does not provide services to public	22	34	16	2	3	20	3	73	6	518
2014	Provides services to public	15	32	20	3	3	25	2	64	8	217
2014	Does not provide services to public	22	25	22	3	2	25	1	64	7	598
2011	Provides services to public	21	35	18	6	3	17	0	68	10	240
2011	Does not provide services to public	23	35	18	4	2	17	0	70	8	581

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	28	19	10	7	0	1	63	17	235
2019	Does not provide services to public	37	29	16	9	7	0	1	68	16	587
2018	Provides services to public	22	34	23	11	9	1	0	57	20	189
2018	Does not provide services to public	35	28	19	8	9	1	1	64	17	463
2017	Provides services to public	26	20	23	18	10	0	3	47	29	220
2017	Does not provide services to public	24	29	20	11	12	1	3	55	24	516

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	32	22	15	13	0	49	29	236
2019	Does not provide services to public	29	28	25	10	6	1	58	16	587
2018	Provides services to public	11	25	28	22	12	1	37	34	189
2018	Does not provide services to public	21	31	30	12	6	1	52	18	463
2017	Provides services to public	14	23	34	17	11	0	37	29	222
2017	Does not provide services to public	20	34	26	12	6	1	55	19	519

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	28	26	8	4	0	2	61	12	234
2019	Does not provide services to public	40	29	19	8	3	0	1	69	11	584
2018	Provides services to public	27	25	28	12	5	0	3	53	18	189
2018	Does not provide services to public	30	33	22	10	3	1	2	64	13	459
2017	Provides services to public	25	34	22	11	6	1	1	60	17	221
2017	Does not provide services to public	31	28	22	12	4	1	2	61	17	513

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	18	26	16	20	0	1	37	37	235
2019	Does not provide services to public	29	27	20	12	10	1	1	56	23	587
2018	Provides services to public	16	19	23	24	18	0	1	35	42	189
2018	Does not provide services to public	20	27	27	15	8	1	2	48	24	460
2017	Provides services to public	13	24	27	14	20	1	0	38	34	222
2017	Does not provide services to public	23	25	24	14	11	1	2	49	26	518

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	21	6	3	3	0	10	86	7	233
2019	Does not provide services to public	65	18	7	2	1	0	6	89	4	585
2018	Provides services to public	45	22	14	5	3	0	12	76	8	188
2018	Does not provide services to public	60	18	9	3	2	0	8	85	5	460
2017	Provides services to public	47	19	12	2	3	1	16	80	6	221
2017	Does not provide services to public	53	19	8	4	1	1	13	84	7	516

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	30	19	6	8	0	67	14	236
2019	Does not provide services to public	41	32	14	6	6	1	73	12	584
2018	Provides services to public	22	35	25	6	11	1	57	17	188
2018	Does not provide services to public	37	30	18	8	5	1	69	12	462
2017	Provides services to public	36	26	22	9	5	2	63	14	222
2017	Does not provide services to public	36	30	18	8	6	1	67	14	518

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	29	22	10	6	0	1	62	16	234
2019	Does not provide services to public	37	33	19	7	3	1	1	71	10	586
2018	Provides services to public	24	30	25	13	7	0	2	55	20	187
2018	Does not provide services to public	29	38	21	6	3	0	2	68	10	459
2017	Provides services to public	22	31	27	14	4	0	2	54	19	222
2017	Does not provide services to public	30	37	18	9	3	1	2	69	13	517

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	35	22	9	5	0	1	65	13	236
2019	Does not provide services to public	32	35	18	9	4	0	1	68	13	585
2018	Provides services to public	21	38	23	12	3	0	2	61	16	187
2018	Does not provide services to public	27	37	21	11	3	1	1	64	14	459
2017	Provides services to public	27	29	27	12	6	0	0	56	18	222
2017	Does not provide services to public	25	29	26	11	5	1	2	57	17	518

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	40	27	19	7	5	1	2	69	12	236
2019	Does not provide services to public	38	34	14	9	4	0	1	73	13	585
2018	Provides services to public	31	32	21	12	3	0	1	64	15	187
2018	Does not provide services to public	33	32	20	9	4	1	1	67	13	459
2017	Provides services to public	30	38	16	8	5	0	2	70	14	222
2017	Does not provide services to public	32	28	22	10	5	1	2	62	15	517

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	26	10	9	5	0	2	75	14	236
2019	Does not provide services to public	52	27	9	6	5	1	1	80	11	584

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	33	21	8	4	0	1	66	13	234
2019	Does not provide services to public	41	33	16	7	2	0	1	75	9	581
2018	Provides services to public	28	31	25	11	4	0	2	60	14	185
2018	Does not provide services to public	36	35	18	7	3	1	0	71	10	456
2017	Provides services to public	35	29	19	9	5	1	2	66	14	222
2017	Does not provide services to public	37	32	19	6	3	1	3	72	9	518

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	27	12	1	3	0	2	84	4	236
2019	Does not provide services to public	61	25	8	4	2	0	1	86	6	583
2018	Provides services to public	49	30	12	5	2	1	1	80	7	187
2018	Does not provide services to public	61	23	9	4	2	0	2	86	6	459
2017	Provides services to public	50	28	12	6	3	0	1	79	9	222
2017	Does not provide services to public	64	20	9	4	2	0	1	85	6	519

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	75	13	2	0	2	1	7	95	2	235
2019	Does not provide services to public	82	8	3	2	1	1	5	95	2	583
2018	Provides services to public	73	12	3	2	2	2	5	92	5	186
2018	Does not provide services to public	79	11	3	1	1	0	5	95	2	459

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	75	9	5	3	5	0	2	87	8	234
2019	Does not provide services to public	80	9	4	2	2	1	2	92	4	585
2018	Provides services to public	68	13	5	4	4	1	5	86	8	186
2018	Does not provide services to public	77	10	5	2	1	0	4	91	4	457
2017	Provides services to public	74	10	6	4	3	1	3	87	7	222
2017	Does not provide services to public	77	8	4	4	2	1	4	90	6	517

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	25	14	5	4	0	2	76	9	234
2019	Does not provide services to public	56	29	10	3	2	0	1	85	5	582
2018	Provides services to public	42	33	13	7	4	0	1	76	11	188
2018	Does not provide services to public	53	28	12	3	2	0	1	83	6	461
2017	Provides services to public	52	27	9	6	3	1	3	82	9	222
2017	Does not provide services to public	56	27	8	4	2	0	3	85	6	518

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	62	19	8	4	6	0	1	82	9	232
2019	Does not provide services to public	69	16	7	4	2	0	1	86	7	584
2018	Provides services to public	53	21	11	8	6	0	2	75	15	187
2018	Does not provide services to public	63	21	8	3	3	0	1	85	7	459
2017	Provides services to public	63	15	8	4	6	1	3	81	11	222
2017	Does not provide services to public	66	15	7	6	3	0	3	84	9	516

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	56	10	3	1	1	0	29	93	2	234
2019	Does not provide services to public	61	10	3	2	1	0	23	92	4	580
2018	Provides services to public	50	13	5	1	1	0	30	91	3	188
2018	Does not provide services to public	56	11	5	2	2	0	23	87	6	458
2017	Provides services to public	63	8	3	2	1	0	23	93	3	221
2017	Does not provide services to public	57	11	3	2	1	1	24	91	5	518

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	23	15	4	2	0	3	78	6	235
2019	Does not provide services to public	73	15	4	0	1	0	6	95	1	585
2018	Provides services to public	51	25	13	5	2	0	4	79	7	188
2018	Does not provide services to public	72	14	6	1	1	0	6	92	2	460
2017	Provides services to public	53	27	10	5	1	1	4	84	6	220
2017	Does not provide services to public	70	15	4	1	1	1	8	93	2	517

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	67	16	7	2	4	1	4	86	6	235
2019	Does not provide services to public	71	13	6	3	4	0	2	86	8	585
2018	Provides services to public	64	15	8	4	4	0	5	84	8	187
2018	Does not provide services to public	67	14	6	4	5	1	3	85	10	459
2017	Provides services to public	64	12	7	4	4	1	8	84	9	222
2017	Does not provide services to public	62	14	8	4	6	1	4	80	11	519

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	53	28	11	3	2	0	2	83	6	234
2019	Does not provide services to public	51	28	11	4	3	1	2	81	7	584
2018	Provides services to public	43	35	11	5	3	0	3	80	9	188
2018	Does not provide services to public	49	29	13	4	2	0	2	80	7	459
2017	Provides services to public	51	30	10	1	2	0	5	86	4	222
2017	Does not provide services to public	47	29	14	5	1	0	2	78	7	516

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	34	35	12	4	0	49	16	236
2019	Does not provide services to public	21	38	30	9	1	0	59	11	587
2018	Provides services to public	13	28	43	12	5	0	41	16	188
2018	Does not provide services to public	15	40	35	7	3	0	55	11	461
2017	Provides services to public	11	34	36	14	4	0	45	19	222
2017	Does not provide services to public	15	37	33	10	4	1	53	14	519

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	19	36	27	11	0	38	25	235
2019	Does not provide services to public	6	15	33	28	17	0	45	22	583
2018	Provides services to public	6	22	38	26	8	0	35	28	189
2018	Does not provide services to public	6	11	40	27	15	0	43	17	456
2017	Provides services to public	4	18	40	26	11	1	38	22	222
2017	Does not provide services to public	5	15	37	28	15	0	43	20	517

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	41	19	11	4	4	1	64	16	236
2019	Does not provide services to public	22	40	21	8	3	6	0	66	11	586
2018	Provides services to public	19	45	18	12	3	3	0	65	16	188
2018	Does not provide services to public	24	44	17	6	2	7	0	72	9	458
2017	Provides services to public	13	38	22	12	6	9	0	57	20	221
2017	Does not provide services to public	15	39	22	9	6	9	0	59	16	518

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	36	18	12	7	2	63	19	235
2019	Does not provide services to public	25	41	19	7	4	3	68	12	583
2018	Provides services to public	20	41	18	15	4	2	63	19	190
2018	Does not provide services to public	24	43	16	9	5	4	69	14	457
2017	Provides services to public	17	43	19	9	8	4	62	18	222
2017	Does not provide services to public	18	41	20	11	6	4	62	17	517

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	237
2019	Does not provide services to public	12	88	585
2017	Provides services to public	21	79	220
2017	Does not provide services to public	12	88	518
2014	Provides services to public	11	89	218
2014	Does not provide services to public	10	90	598

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	76	24	34
2019	Does not provide services to public	81	19	69
2017	Provides services to public	80	20	46
2017	Does not provide services to public	84	16	64
2014	Provides services to public	76	24	24
2014	Does not provide services to public	85	15	63

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	71	21	4	0	4	0	0	92	4	25
2019	Does not provide services to public	54	26	9	9	0	0	2	82	9	56
2017	Provides services to public	41	48	3	3	5	0	0	89	8	37
2017	Does not provide services to public	55	33	0	4	2	0	6	94	6	54
2014	Provides services to public	57	33	0	5	5	0	0	89	11	18
2014	Does not provide services to public	56	29	8	3	2	2	0	86	6	54

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	36	32	15	10	4	2	2	37	63	235
2019	Does not provide services to public	37	35	14	6	4	3	0	38	62	586
2018	Provides services to public	39	31	16	6	5	3	0	40	60	187
2018	Does not provide services to public	40	27	16	9	5	2	0	41	59	462
2017	Provides services to public	43	17	16	12	7	5	1	45	55	222
2017	Does not provide services to public	37	26	18	9	6	3	0	38	62	518

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	55	45	142
2019	Does not provide services to public	48	52	350

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	66	34	141
2019	Does not provide services to public	68	32	345
2018	Provides services to public	73	27	108
2018	Does not provide services to public	61	39	264

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	30	13	16	11	1	10	55	31	141
2019	Does not provide services to public	21	27	16	13	10	1	11	54	27	345
2018	Provides services to public	27	31	10	12	9	1	9	65	24	110
2018	Does not provide services to public	20	34	18	13	9	1	5	58	23	267
2017	Provides services to public	12	29	12	15	16	4	12	49	36	115
2017	Does not provide services to public	17	25	13	18	15	1	10	48	37	311

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	7	21	7	15	17	3	30	41	47	139
2019	Does not provide services to public	10	13	15	11	16	2	32	35	41	344
2018	Provides services to public	14	14	15	8	12	4	35	44	32	109
2018	Does not provide services to public	6	11	16	7	16	4	39	31	41	265
2017	Provides services to public	4	18	9	9	21	7	31	36	50	115
2017	Does not provide services to public	6	9	16	13	17	5	34	25	50	311

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	17	16	7	5	1	11	69	13	234
2019	Does not provide services to public	45	18	12	7	8	1	9	70	16	578
2018	Provides services to public	45	17	16	5	7	1	10	69	13	189
2018	Does not provide services to public	46	16	12	8	8	1	8	69	19	456

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Library and Archives Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment