2019 Public Service Employee Survey Results for Library and Archives Canada by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 35 0 13 0 0 0 87 13 25
2019 Non-shift worker 44 44 5 6 2 0 0 88 7 797
2017 Shift worker 38 54 5 3 0 0 0 92 3 37
2017 Non-shift worker 40 45 4 7 3 0 0 85 11 702
2014 Shift worker 45 44 8 3 0 0 0 89 3 40
2014 Non-shift worker 32 48 6 11 3 0 0 80 14 775
2011 Shift worker 47 41 4 5 3 0 0 88 8 58
2011 Non-shift worker 29 45 6 14 6 0 0 74 20 760
2008 Shift worker 33 48 10 9 0 0 0 81 9 42
2008 Non-shift worker 34 47 4 10 5 0 0 81 15 772

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 28 10 17 0 0 0 74 17 25
2019 Non-shift worker 59 28 6 6 2 0 0 87 7 796
2017 Shift worker 54 23 16 7 0 0 0 77 7 37
2017 Non-shift worker 54 32 6 6 2 0 0 86 8 705
2014 Shift worker 45 37 12 6 0 0 0 82 6 40
2014 Non-shift worker 53 30 7 7 2 0 0 83 9 775
2011 Shift worker 46 32 7 11 4 0 0 78 15 58
2011 Non-shift worker 51 31 6 7 3 0 0 83 11 759
2008 Shift worker 31 30 19 13 7 0 0 61 20 42
2008 Non-shift worker 49 29 7 10 4 0 1 79 14 772

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 54 42 0 4 0 0 0 96 4 25
2019 Non-shift worker 51 36 6 6 2 0 0 86 8 795
2017 Shift worker 37 34 24 5 0 0 0 71 5 37
2017 Non-shift worker 48 38 6 6 2 0 0 86 8 703
2014 Shift worker 51 38 3 8 0 0 0 89 8 40
2014 Non-shift worker 43 41 7 7 3 0 0 84 9 774
2011 Shift worker 37 47 10 5 2 0 0 83 6 58
2011 Non-shift worker 43 38 8 7 3 0 0 81 10 757

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 48 7 7 0 0 0 86 7 25
2019 Non-shift worker 34 43 10 10 2 0 0 78 12 794
2018 Shift worker 31 43 21 0 5 0 0 74 5 20
2018 Non-shift worker 29 50 11 8 2 0 0 80 10 629
2017 Shift worker 34 39 16 8 3 0 0 73 11 37
2017 Non-shift worker 32 43 11 10 3 0 1 76 13 703
2014 Shift worker 44 35 16 5 0 0 0 79 5 40
2014 Non-shift worker 28 42 11 14 4 0 1 70 18 775
2011 Shift worker 23 60 12 3 2 0 0 83 5 58
2011 Non-shift worker 23 41 15 13 6 0 1 65 20 757
2008 Shift worker 23 53 12 10 2 0 0 77 12 42
2008 Non-shift worker 26 43 14 11 5 1 1 70 15 774

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 52 24 16 8 0 0 0 76 8 25
2019 Non-shift worker 52 35 7 6 1 0 0 87 7 791
2017 Shift worker 43 39 11 8 0 0 0 82 8 37
2017 Non-shift worker 47 41 6 5 1 0 0 88 5 703
2014 Shift worker 53 35 8 3 0 0 2 90 3 40
2014 Non-shift worker 43 40 10 4 2 0 0 83 6 775

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 62 21 12 5 0 0 0 83 5 25
2019 Non-shift worker 50 30 9 6 3 1 1 82 9 795
2018 Shift worker 60 23 12 0 5 0 0 83 5 19
2018 Non-shift worker 47 35 10 5 3 1 0 83 8 629
2017 Shift worker 39 40 11 5 0 3 2 83 5 37
2017 Non-shift worker 48 32 10 5 4 0 1 81 9 704
2014 Shift worker 45 33 10 8 0 0 5 81 8 40
2014 Non-shift worker 38 35 14 7 5 1 1 74 11 774
2011 Shift worker 32 51 10 3 2 0 2 84 5 58
2011 Non-shift worker 36 35 13 9 5 1 1 72 15 761

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 42 47 5 4 4 0 0 88 7 25
2019 Non-shift worker 44 38 10 5 2 0 0 82 8 795
2018 Shift worker 41 38 16 0 5 0 0 78 5 20
2018 Non-shift worker 41 41 10 6 2 0 0 82 8 625
2017 Shift worker 51 27 13 8 0 0 0 79 8 37
2017 Non-shift worker 39 45 8 5 3 0 0 84 8 705
2014 Shift worker 34 47 10 9 0 0 0 81 9 40
2014 Non-shift worker 31 44 13 6 4 0 0 76 11 774
2011 Shift worker 28 55 9 7 0 0 0 84 7 58
2011 Non-shift worker 29 41 13 9 8 0 0 69 18 759
2008 Shift worker 33 42 14 11 0 0 0 75 11 42
2008 Non-shift worker 39 39 11 7 4 0 0 78 11 769

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 49 20 12 7 7 5 0 73 15 25
2019 Non-shift worker 34 40 13 7 6 0 0 75 13 796
2018 Shift worker 32 46 11 6 5 0 0 78 11 20
2018 Non-shift worker 32 36 15 11 6 1 0 68 17 629
2017 Shift worker 44 26 19 5 5 0 0 70 11 37
2017 Non-shift worker 28 38 15 11 8 1 0 66 18 704
2014 Shift worker 40 33 15 8 5 0 0 73 13 40
2014 Non-shift worker 24 38 17 12 8 1 0 63 20 775
2011 Shift worker 29 36 19 8 7 0 0 66 15 58
2011 Non-shift worker 18 37 15 17 12 0 0 56 29 761

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 41 30 9 11 4 0 5 75 15 24
2019 Non-shift worker 39 42 10 8 2 0 0 81 9 793
2018 Shift worker 30 30 29 5 5 0 0 60 11 19
2018 Non-shift worker 36 43 11 6 3 0 0 80 9 630
2017 Shift worker 27 53 15 3 3 0 0 79 6 37
2017 Non-shift worker 32 46 11 7 3 0 0 79 10 704

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 66 23 7 3 0 0 0 89 3 24
2019 Non-shift worker 51 39 7 3 1 0 0 90 4 796
2018 Shift worker 50 29 16 5 0 0 0 79 5 20
2018 Non-shift worker 51 39 7 3 1 0 0 89 4 630
2017 Shift worker 56 41 0 0 3 0 0 97 3 37
2017 Non-shift worker 43 40 9 4 2 1 0 84 6 705
2014 Shift worker 38 45 15 2 0 0 0 82 2 40
2014 Non-shift worker 41 43 9 4 2 1 0 85 6 775
2011 Shift worker 31 44 16 6 3 0 0 75 9 58
2011 Non-shift worker 30 38 14 10 7 2 0 69 17 759
2008 Shift worker 33 48 14 5 0 0 0 81 5 42
2008 Non-shift worker 45 35 10 5 3 1 0 81 9 774

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 35 12 7 4 5 0 76 11 25
2019 Non-shift worker 39 37 12 8 5 0 0 76 12 796
2018 Shift worker 46 32 17 5 0 0 0 78 5 20
2018 Non-shift worker 32 42 13 8 6 0 0 74 13 628
2017 Shift worker 42 31 16 5 5 0 0 73 11 37
2017 Non-shift worker 32 36 15 9 7 0 0 69 16 704

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 48 37 15 0 0 0 0 85 0 25
2019 Non-shift worker 55 32 10 2 1 0 0 88 3 791
2018 Shift worker 41 53 0 5 0 0 0 95 5 20
2018 Non-shift worker 56 32 9 2 1 0 0 88 3 626
2017 Shift worker 58 29 11 3 0 0 0 86 3 37
2017 Non-shift worker 54 35 7 3 1 0 0 89 3 704
2014 Shift worker 61 29 11 0 0 0 0 89 0 40
2014 Non-shift worker 57 32 7 2 2 0 0 89 3 773
2011 Shift worker 50 43 6 2 0 0 0 93 2 58
2011 Non-shift worker 52 32 10 4 1 0 0 85 5 760

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 35 15 12 0 0 0 73 12 25
2019 Non-shift worker 37 37 12 9 5 0 0 74 14 794
2018 Shift worker 29 42 19 6 6 0 0 70 11 19
2018 Non-shift worker 31 42 13 8 5 0 0 74 13 627
2017 Shift worker 27 46 10 11 3 0 3 75 15 36
2017 Non-shift worker 31 43 12 8 5 0 0 75 13 704
2014 Shift worker 32 45 10 10 3 0 0 77 13 40
2014 Non-shift worker 22 43 15 13 6 0 1 65 20 774
2011 Shift worker 21 47 25 5 2 0 0 68 7 58
2011 Non-shift worker 22 37 15 14 10 1 0 60 25 761

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 34 12 5 7 5 0 75 13 25
2019 Non-shift worker 40 35 14 5 4 0 0 76 10 795
2018 Shift worker 34 45 16 0 6 0 0 78 6 19
2018 Non-shift worker 37 37 15 6 5 0 0 74 11 625
2017 Shift worker 45 29 15 6 5 0 0 74 11 36
2017 Non-shift worker 34 40 14 4 6 0 1 75 11 703
2014 Shift worker 40 42 10 8 0 0 0 82 8 40
2014 Non-shift worker 30 36 18 10 6 0 1 67 15 773

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 57 32 8 3 0 0 0 88 3 25
2019 Non-shift worker 36 42 11 8 1 0 1 79 10 792
2018 Shift worker 39 32 18 11 0 0 0 71 11 19
2018 Non-shift worker 32 45 14 6 3 0 0 77 9 624
2017 Shift worker 31 47 6 11 0 3 3 83 11 37
2017 Non-shift worker 32 43 13 7 4 1 1 76 11 703
2014 Shift worker 36 43 16 5 0 0 0 80 5 40
2014 Non-shift worker 28 40 17 10 5 1 1 69 15 775
2011 Shift worker 31 39 23 1 3 0 2 72 5 58
2011 Non-shift worker 27 40 13 12 5 1 1 69 17 757

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 32 53 12 0 4 0 0 85 4 25
2019 Non-shift worker 47 38 9 5 1 0 0 85 6 794
2018 Shift worker 46 43 5 5 0 0 0 90 5 20
2018 Non-shift worker 46 40 9 3 2 0 0 85 5 629
2017 Shift worker 52 37 8 3 0 0 0 89 3 37
2017 Non-shift worker 43 41 10 4 1 0 0 85 6 702
2014 Shift worker 47 35 13 5 0 0 0 82 5 40
2014 Non-shift worker 42 38 12 5 3 0 0 81 8 774
2011 Shift worker 36 56 6 2 0 0 0 92 2 58
2011 Non-shift worker 35 43 9 8 4 0 0 78 13 760
2008 Shift worker 35 46 10 9 0 0 0 81 9 42
2008 Non-shift worker 43 41 7 5 3 0 0 84 8 774

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 53 44 4 0 0 0 0 96 0 25
2019 Non-shift worker 49 30 11 5 3 0 1 81 8 789
2018 Shift worker 55 39 6 0 0 0 0 94 0 19
2018 Non-shift worker 45 34 12 6 3 0 1 79 9 632
2017 Shift worker 51 38 11 0 0 0 0 89 0 36
2017 Non-shift worker 48 34 10 4 3 0 1 83 7 705
2014 Shift worker 64 22 14 0 0 0 0 86 0 40
2014 Non-shift worker 42 36 13 5 2 0 1 79 7 775
2011 Shift worker 40 29 20 9 1 0 0 69 10 56
2011 Non-shift worker 35 32 18 8 4 0 3 69 13 761
2008 Shift worker 31 36 20 5 5 0 3 69 10 42
2008 Non-shift worker 25 33 22 12 6 0 1 59 19 771

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 7 25 19 24 22 4 0 48 33 25
2019 Non-shift worker 5 17 38 26 12 1 0 39 22 797
2018 Shift worker 10 10 42 34 4 0 0 38 20 20
2018 Non-shift worker 4 21 42 22 9 1 1 32 25 632
2017 Shift worker 8 34 26 19 7 5 0 28 45 37
2017 Non-shift worker 7 21 38 21 10 1 2 32 28 703
2014 Shift worker 10 25 42 21 2 0 0 23 35 40
2014 Non-shift worker 12 28 33 15 8 1 3 24 42 775
2011 Shift worker 16 46 20 13 2 0 3 16 64 57
2011 Non-shift worker 29 30 25 8 5 1 2 14 60 758
2008 Shift worker 4 29 45 15 4 0 2 19 35 42
2008 Non-shift worker 12 32 33 14 6 1 2 20 46 774

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 0 15 8 30 42 5 0 75 16 25
2019 Non-shift worker 5 10 25 33 22 4 2 58 16 791
2018 Shift worker 0 11 41 22 22 4 0 46 11 20
2018 Non-shift worker 4 11 35 31 15 3 1 47 16 629
2017 Shift worker 3 21 34 19 13 10 0 36 27 37
2017 Non-shift worker 7 13 32 26 15 4 3 45 21 702
2014 Shift worker 10 14 32 30 8 6 0 40 26 40
2014 Non-shift worker 15 26 33 12 8 2 3 21 44 774
2011 Shift worker 24 43 14 11 0 5 3 12 73 57
2011 Non-shift worker 31 24 26 10 6 2 1 17 56 758
2008 Shift worker 4 23 35 19 9 7 2 31 30 42
2008 Non-shift worker 15 24 32 16 9 1 2 26 41 769

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 11 7 22 24 28 9 0 57 19 25
2019 Non-shift worker 10 18 32 20 14 3 3 36 30 795
2018 Shift worker 10 17 37 27 4 4 0 33 28 20
2018 Non-shift worker 9 22 35 21 8 3 2 31 33 630
2017 Shift worker 6 28 32 13 10 5 5 26 38 37
2017 Non-shift worker 12 19 33 17 11 3 4 31 33 700
2014 Shift worker 18 30 14 20 6 9 3 29 55 40
2014 Non-shift worker 22 27 23 11 9 3 5 22 54 773
2011 Shift worker 19 24 31 13 3 6 5 18 47 57
2011 Non-shift worker 24 24 25 12 7 3 4 20 52 759
2008 Shift worker 10 33 30 17 2 6 2 20 47 42
2008 Non-shift worker 15 24 28 17 8 4 4 27 42 773

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 0 8 21 32 39 0 0 71 8 25
2019 Non-shift worker 3 11 27 35 21 1 2 58 15 795
2018 Shift worker 5 10 12 21 47 0 5 72 15 20
2018 Non-shift worker 1 12 32 36 17 1 1 54 14 626
2017 Shift worker 0 8 31 30 24 5 2 58 8 37
2017 Non-shift worker 5 14 30 29 18 1 3 50 19 695
2014 Shift worker 8 12 29 26 19 6 0 48 21 40
2014 Non-shift worker 7 16 32 25 14 2 4 41 25 770
2011 Shift worker 18 12 41 17 4 4 5 23 33 57
2011 Non-shift worker 13 17 32 20 11 2 4 34 32 756
2008 Shift worker 5 33 22 17 18 3 2 37 40 42
2008 Non-shift worker 7 20 35 26 9 1 3 36 28 772

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 4 14 21 15 43 4 0 60 18 25
2019 Non-shift worker 11 17 29 22 18 1 2 42 29 793
2018 Shift worker 0 15 43 17 25 0 0 42 15 20
2018 Non-shift worker 12 23 33 20 10 2 2 31 36 630
2017 Shift worker 5 21 29 19 21 2 2 42 27 37
2017 Non-shift worker 15 18 33 16 12 2 4 30 36 701
2014 Shift worker 14 7 33 18 21 3 5 42 22 40
2014 Non-shift worker 18 26 27 13 9 1 4 24 47 774
2011 Shift worker 14 33 28 12 4 2 7 18 51 57
2011 Non-shift worker 28 25 24 12 7 2 3 20 55 760
2008 Shift worker 5 38 22 17 9 2 7 28 47 42
2008 Non-shift worker 22 31 25 13 6 0 3 20 54 773

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 0 7 35 21 20 17 0 49 8 25
2019 Non-shift worker 6 13 27 26 21 3 3 50 21 791
2018 Shift worker 0 22 20 35 23 0 0 58 22 20
2018 Non-shift worker 7 16 29 29 13 4 2 45 24 631
2017 Shift worker 5 30 18 18 18 8 2 40 40 37
2017 Non-shift worker 7 14 27 29 15 4 4 48 23 702
2014 Shift worker 7 21 20 32 12 5 2 48 31 40
2014 Non-shift worker 11 17 28 22 13 4 6 38 31 773
2011 Shift worker 5 24 30 11 18 2 10 33 32 56
2011 Non-shift worker 13 19 26 20 12 4 6 35 36 758
2008 Shift worker 7 16 28 27 9 10 2 41 26 42
2008 Non-shift worker 15 24 30 15 10 2 3 27 42 772

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 7 19 19 24 31 0 0 55 26 25
2019 Non-shift worker 10 19 34 20 14 2 2 36 29 793
2018 Shift worker 5 16 36 21 22 0 0 43 21 20
2018 Non-shift worker 9 21 37 21 9 3 1 31 31 630
2017 Shift worker 8 18 18 29 17 5 5 51 28 37
2017 Non-shift worker 10 19 38 17 9 4 3 27 32 702
2014 Shift worker 17 13 27 15 19 9 0 37 33 40
2014 Non-shift worker 17 23 30 13 9 4 4 24 43 774

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 3 11 31 39 15 0 0 55 14 25
2019 Non-shift worker 9 18 42 19 10 1 1 30 27 795
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 58 30 7 0 0 0 5 92 0 25
2019 Non-shift worker 67 22 5 5 1 0 0 89 6 795
2017 Shift worker 42 44 3 2 0 0 8 94 3 37
2017 Non-shift worker 61 27 4 5 2 0 0 89 7 705
2014 Shift worker 51 35 11 2 0 0 0 86 2 40
2014 Non-shift worker 66 22 4 5 2 0 1 89 7 774
2011 Shift worker 49 38 4 8 2 0 0 86 10 58
2011 Non-shift worker 62 25 5 4 3 0 1 88 7 757
2008 Shift worker 46 33 4 5 13 0 0 78 17 42
2008 Non-shift worker 64 20 5 7 3 0 1 86 9 774

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 35 23 11 9 5 0 17 70 16 25
2019 Non-shift worker 30 32 14 7 5 8 5 70 13 794
2018 Shift worker 38 16 10 10 13 9 5 62 26 20
2018 Non-shift worker 24 37 18 10 4 6 2 66 15 628
2017 Shift worker 12 45 18 5 2 13 3 69 9 37
2017 Non-shift worker 25 32 16 8 6 7 6 66 16 705
2014 Shift worker 31 37 14 2 8 6 2 74 11 40
2014 Non-shift worker 31 31 14 8 6 5 5 69 16 772

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 53 31 8 4 4 0 0 85 7 25
2019 Non-shift worker 49 32 7 6 5 1 0 82 11 795
2018 Shift worker 65 20 4 11 0 0 0 85 11 20
2018 Non-shift worker 45 34 8 8 3 2 0 80 12 627
2017 Shift worker 47 27 16 8 3 0 0 74 11 37
2017 Non-shift worker 46 34 9 6 5 1 0 80 11 705
2014 Shift worker 50 31 5 6 7 0 0 82 13 40
2014 Non-shift worker 46 30 8 8 6 1 0 77 14 774

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 62 27 4 7 0 0 0 89 7 25
2019 Non-shift worker 53 34 7 5 2 0 0 87 7 792
2018 Shift worker 57 32 11 0 0 0 0 89 0 19
2018 Non-shift worker 48 38 8 4 2 0 0 86 6 629
2017 Shift worker 42 42 13 3 0 0 0 84 3 37
2017 Non-shift worker 46 39 7 6 3 0 0 85 8 705
2014 Shift worker 34 53 8 5 0 0 0 87 5 40
2014 Non-shift worker 46 38 8 5 2 0 0 85 7 773

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 40 8 7 0 0 0 85 7 25
2019 Non-shift worker 45 37 11 4 2 1 0 83 6 792
2018 Shift worker 41 27 26 0 5 0 0 69 5 20
2018 Non-shift worker 38 45 11 3 1 2 0 85 4 630
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 23 16 4 4 0 18 72 9 25
2019 Non-shift worker 49 26 12 3 4 2 5 81 7 791

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 30 20 8 0 0 5 70 9 25
2019 Non-shift worker 44 32 12 5 5 0 1 78 10 793
2018 Shift worker 53 11 25 11 0 0 0 64 11 20
2018 Non-shift worker 42 37 11 6 3 0 0 80 9 631
2017 Shift worker 31 48 13 6 2 0 0 78 8 37
2017 Non-shift worker 39 39 11 5 4 1 0 79 9 705
2014 Shift worker 41 29 17 8 3 2 0 72 11 40
2014 Non-shift worker 38 33 15 8 5 0 1 73 13 775
2011 Shift worker 36 42 12 4 7 0 0 78 10 58
2011 Non-shift worker 33 37 14 9 7 1 0 70 16 758
2008 Shift worker 11 60 13 11 5 0 0 72 16 42
2008 Non-shift worker 34 31 15 11 7 0 1 66 19 774

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 55 33 7 0 5 0 0 88 5 25
2019 Non-shift worker 52 28 10 5 3 2 0 82 8 794
2018 Shift worker 62 16 16 5 0 0 0 78 5 20
2018 Non-shift worker 52 30 10 3 3 2 1 84 6 631
2017 Shift worker 42 42 8 0 2 5 0 89 3 37
2017 Non-shift worker 47 35 9 4 3 2 1 84 7 702
2014 Shift worker 49 31 12 0 5 3 0 82 5 40
2014 Non-shift worker 44 33 12 5 3 3 1 79 9 775
2011 Shift worker 46 34 11 4 5 0 0 81 9 58
2011 Non-shift worker 42 29 15 7 4 2 1 73 12 758
2008 Shift worker 30 51 16 2 0 0 0 81 2 42
2008 Non-shift worker 42 31 12 8 5 2 1 75 13 774

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 57 19 12 12 0 0 0 76 12 25
2019 Non-shift worker 51 29 9 6 4 0 1 80 10 794
2018 Shift worker 51 16 16 16 0 0 0 68 16 20
2018 Non-shift worker 49 31 9 6 3 0 0 81 10 629
2017 Shift worker 34 48 8 8 2 0 0 82 10 37
2017 Non-shift worker 44 36 8 6 4 1 1 81 11 705
2014 Shift worker 41 39 15 3 3 0 0 80 5 40
2014 Non-shift worker 44 31 11 8 4 1 0 77 13 774
2011 Shift worker 43 33 12 7 5 0 0 76 12 58
2011 Non-shift worker 37 35 10 10 6 1 0 73 16 757
2008 Shift worker 25 53 15 7 0 0 0 78 7 42
2008 Non-shift worker 39 34 11 10 6 0 1 73 16 773

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 83 12 0 5 0 0 0 95 5 25
2019 Non-shift worker 82 13 2 1 1 0 0 96 2 788
2017 Shift worker 76 24 0 0 0 0 0 100 0 37
2017 Non-shift worker 79 17 2 2 0 0 0 96 2 701
2014 Shift worker 78 17 5 0 0 0 0 95 0 40
2014 Non-shift worker 83 13 2 1 0 0 1 97 2 773
2011 Shift worker 66 24 3 5 2 0 0 90 7 58
2011 Non-shift worker 81 15 2 1 1 0 0 96 2 757
2008 Shift worker 68 17 9 2 4 0 0 84 7 42
2008 Non-shift worker 83 11 1 2 1 0 1 95 3 774

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 63 12 8 4 4 0 9 83 8 25
2019 Non-shift worker 60 22 5 3 3 2 4 87 7 795
2017 Shift worker 42 31 13 6 0 0 8 80 6 37
2017 Non-shift worker 52 26 6 3 4 5 4 86 8 703
2014 Shift worker 50 29 4 0 6 2 8 89 6 40
2014 Non-shift worker 52 20 7 5 6 4 6 81 11 775
2011 Shift worker 49 38 5 0 0 4 5 95 0 58
2011 Non-shift worker 49 26 7 5 7 3 3 80 12 758

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 57 35 4 0 0 5 0 96 0 25
2019 Non-shift worker 64 20 9 2 3 1 0 86 5 795
2018 Shift worker 56 33 5 6 0 0 0 89 6 20
2018 Non-shift worker 57 27 9 3 2 1 0 86 5 630
2017 Shift worker 44 42 11 0 0 2 0 88 0 37
2017 Non-shift worker 58 25 9 4 2 2 0 85 7 705

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 52 33 7 8 0 0 0 85 8 25
2019 Non-shift worker 55 28 8 5 4 0 0 83 9 790
2018 Shift worker 61 18 16 5 0 0 0 78 5 20
2018 Non-shift worker 52 29 9 6 3 0 0 82 9 632
2017 Shift worker 44 39 16 0 0 0 0 84 0 37
2017 Non-shift worker 51 31 9 5 4 0 0 83 9 704
2014 Shift worker 50 32 13 3 3 0 0 81 6 40
2014 Non-shift worker 49 29 10 7 4 0 1 79 11 774
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 37 36 4 3 0 20 0 91 4 25
2019 Non-shift worker 31 34 16 7 3 9 0 71 11 789
2018 Shift worker 22 38 15 10 0 14 0 70 12 20
2018 Non-shift worker 27 36 16 8 5 8 0 69 13 631
2017 Shift worker 24 38 17 8 3 8 3 69 12 37
2017 Non-shift worker 24 36 17 7 7 9 0 66 15 705
2014 Shift worker 25 45 11 10 3 6 0 75 13 40
2014 Non-shift worker 15 33 19 13 7 12 1 56 22 775
2011 Shift worker 5 40 22 15 5 13 0 52 23 58
2011 Non-shift worker 11 20 23 15 18 12 0 36 38 757

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 34 14 7 0 7 0 77 7 25
2019 Non-shift worker 28 37 18 8 5 4 0 68 14 791
2018 Shift worker 28 31 31 9 0 0 0 59 9 20
2018 Non-shift worker 27 38 16 11 6 3 0 67 17 626
2017 Shift worker 24 33 30 3 3 8 0 62 6 37
2017 Non-shift worker 22 36 19 11 7 5 0 61 19 705
2014 Shift worker 22 36 29 2 6 6 0 61 8 40
2014 Non-shift worker 15 30 21 17 11 6 0 48 30 775
2011 Shift worker 3 26 30 16 21 4 0 31 38 57
2011 Non-shift worker 10 19 18 18 33 3 0 29 52 758
2008 Shift worker 16 29 38 14 2 0 0 45 16 42
2008 Non-shift worker 16 29 18 18 16 3 0 46 35 775

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 29 34 22 3 0 12 0 72 4 25
2019 Non-shift worker 20 34 23 10 5 9 0 59 16 789
2018 Shift worker 14 43 30 9 0 4 0 59 10 20
2018 Non-shift worker 17 36 21 13 7 7 0 57 21 627
2017 Shift worker 16 28 32 5 0 16 3 54 7 37
2017 Non-shift worker 16 33 21 13 8 9 1 54 23 704
2014 Shift worker 24 40 22 0 6 8 0 70 6 40
2014 Non-shift worker 10 25 23 19 12 10 0 39 34 774
2011 Shift worker 1 26 25 20 20 7 0 29 44 58
2011 Non-shift worker 6 20 17 21 30 7 0 27 55 761
2008 Shift worker 12 22 45 14 2 5 0 36 17 42
2008 Non-shift worker 6 27 22 22 17 6 0 35 42 774

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 25 48 12 3 0 12 0 82 4 25
2019 Non-shift worker 20 37 19 13 7 4 0 60 21 791
2018 Shift worker 38 36 16 5 5 0 0 74 10 20
2018 Non-shift worker 19 36 21 12 9 3 0 56 22 630
2017 Shift worker 23 29 24 16 0 8 0 56 18 37
2017 Non-shift worker 16 39 19 13 9 5 0 57 23 702
2014 Shift worker 27 46 20 0 3 5 0 77 3 40
2014 Non-shift worker 12 34 20 17 13 4 0 48 31 772
2011 Shift worker 3 24 36 24 8 5 0 28 34 57
2011 Non-shift worker 8 24 16 23 27 3 0 32 51 759
2008 Shift worker 15 41 35 7 3 0 0 55 9 42
2008 Non-shift worker 11 35 17 21 13 3 0 47 35 773

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 55 28 4 0 0 9 5 96 0 25
2019 Non-shift worker 63 25 7 2 1 2 0 90 3 794
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 63 0 4 0 0 0 96 4 25
2019 Non-shift worker 36 46 11 4 2 1 0 83 6 794
2018 Shift worker 55 26 8 10 0 0 0 82 10 20
2018 Non-shift worker 32 46 14 6 1 1 0 78 7 623
2017 Shift worker 33 51 11 0 3 2 0 86 3 36
2017 Non-shift worker 29 48 12 6 3 1 0 78 9 701
2014 Shift worker 31 54 13 2 0 0 0 85 2 40
2014 Non-shift worker 22 40 19 10 7 2 0 63 18 775
2011 Shift worker 3 51 23 13 10 0 0 54 23 58
2011 Non-shift worker 14 30 16 15 24 1 0 45 40 759

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 18 34 28 3 4 13 0 59 8 25
2019 Non-shift worker 18 39 21 12 6 4 0 59 18 792

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 23 36 15 20 0 0 5 63 21 25
2019 Non-shift worker 27 37 15 10 5 6 1 69 15 795
2018 Shift worker 34 31 10 9 0 6 11 77 11 20
2018 Non-shift worker 25 39 16 10 5 4 1 67 16 627
2017 Shift worker 24 32 29 8 8 0 0 55 16 37
2017 Non-shift worker 26 39 12 10 5 7 1 71 16 703
2014 Shift worker 29 28 31 2 6 3 0 59 9 40
2014 Non-shift worker 28 37 14 8 6 5 1 70 15 774
2011 Shift worker 22 34 26 5 5 5 2 61 11 58
2011 Non-shift worker 23 35 13 11 9 8 2 64 22 759
2008 Shift worker 19 38 17 19 5 0 3 59 24 42
2008 Non-shift worker 29 31 13 13 8 4 2 64 22 772

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 31 42 16 4 0 8 0 79 4 25
2019 Non-shift worker 28 38 23 6 2 3 0 68 8 795
2018 Shift worker 34 23 32 5 0 6 0 61 6 20
2018 Non-shift worker 23 43 22 7 2 3 0 68 10 626

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 27 11 15 4 0 40 4 67 6 25
2019 Non-shift worker 19 27 21 10 10 12 3 53 23 794
2018 Shift worker 19 42 16 0 0 22 0 79 0 20
2018 Non-shift worker 16 27 23 11 9 12 2 49 24 628
2017 Shift worker 29 24 15 11 8 8 5 61 21 37
2017 Non-shift worker 16 24 20 12 12 13 4 48 28 702
2014 Shift worker 15 26 26 13 5 15 0 48 21 40
2014 Non-shift worker 11 20 20 18 14 15 3 38 38 773
2011 Shift worker 8 28 22 11 6 22 4 48 23 58
2011 Non-shift worker 9 18 18 17 19 16 2 33 44 757

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 21 51 11 4 0 13 0 83 4 25
2019 Non-shift worker 27 36 16 11 7 4 0 65 18 794
2018 Shift worker 14 33 45 0 0 9 0 51 0 20
2018 Non-shift worker 22 40 18 10 7 2 0 63 18 628
2017 Shift worker 32 41 17 6 3 2 0 75 8 37
2017 Non-shift worker 23 37 17 12 8 3 0 61 21 705
2014 Shift worker 30 43 21 0 0 3 3 78 0 40
2014 Non-shift worker 20 33 18 12 11 5 2 57 24 773
2011 Shift worker 21 39 29 7 2 1 2 62 9 58
2011 Non-shift worker 15 32 17 16 17 2 0 48 35 757
2008 Shift worker 12 42 23 11 5 5 2 58 17 41
2008 Non-shift worker 15 34 19 18 12 2 0 50 30 773

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 17 22 13 21 7 9 11 49 35 25
2019 Non-shift worker 21 28 16 15 14 3 3 52 30 796
2018 Shift worker 27 37 14 0 16 0 5 68 17 20
2018 Non-shift worker 15 29 18 19 15 2 2 46 35 629
2017 Shift worker 14 32 20 22 8 0 5 48 31 37
2017 Non-shift worker 13 25 18 20 18 3 3 41 40 705
2014 Shift worker 18 19 27 21 8 8 0 39 31 40
2014 Non-shift worker 14 23 19 15 22 3 5 40 40 774
2011 Shift worker 16 26 18 16 16 2 7 46 35 58
2011 Non-shift worker 9 22 17 20 27 2 2 33 49 757
2008 Shift worker 7 27 24 27 5 2 8 38 35 42
2008 Non-shift worker 12 25 17 20 23 2 1 37 45 772

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 68 13 10 0 0 0 8 89 0 25
2019 Non-shift worker 59 20 8 5 3 1 5 83 8 797

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 78 13 4 0 0 0 5 96 0 25
2019 Non-shift worker 65 11 8 2 3 1 10 85 6 795

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 77 19 0 4 0 0 0 96 4 25
2019 Non-shift worker 54 22 11 4 2 2 4 81 7 796

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 81 16 0 4 0 0 0 96 4 25
2019 Non-shift worker 51 20 11 5 3 5 6 79 9 793

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 77 8 8 4 4 0 0 85 7 25
2019 Non-shift worker 55 17 9 4 5 5 6 80 10 791

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 80 7 4 0 5 0 5 91 5 25
2019 Non-shift worker 68 12 7 3 2 2 5 87 5 795

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 91 5 0 0 4 0 0 96 4 24
2019 Non-shift worker 79 6 3 1 2 3 5 93 4 791

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 96 0 0 0 0 0 4 100 0 25
2019 Non-shift worker 80 6 2 1 1 1 9 96 2 790

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 28 46 13 4 4 5 0 78 8 25
2019 Non-shift worker 24 41 19 7 3 5 0 69 11 794
2018 Shift worker 22 52 0 0 5 15 5 93 7 20
2018 Non-shift worker 21 43 22 6 4 3 0 66 11 628
2017 Shift worker 18 38 27 6 3 6 3 62 9 37
2017 Non-shift worker 19 45 19 7 5 4 1 67 13 703

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 34 58 4 4 0 0 0 93 4 24
2019 Non-shift worker 37 42 11 5 2 3 0 81 7 795
2018 Shift worker 51 39 10 0 0 0 0 90 0 20
2018 Non-shift worker 37 44 12 3 1 2 0 84 4 629
2017 Shift worker 37 58 2 0 3 0 0 95 3 37
2017 Non-shift worker 31 47 13 4 2 3 0 81 6 703
2014 Shift worker 42 39 16 0 0 3 0 84 0 40
2014 Non-shift worker 33 40 16 4 3 4 0 76 7 774
2011 Shift worker 16 40 25 5 5 8 0 61 11 56
2011 Non-shift worker 20 32 19 12 12 6 0 55 25 760

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 49 32 3 7 4 5 0 85 11 25
2019 Non-shift worker 39 36 14 3 1 6 1 80 5 794
2018 Shift worker 49 41 10 0 0 0 0 90 0 20
2018 Non-shift worker 34 43 14 4 1 4 0 80 5 629
2017 Shift worker 41 32 17 3 3 2 3 76 6 36
2017 Non-shift worker 32 42 15 4 2 5 1 78 6 704
2014 Shift worker 43 30 15 5 0 8 0 79 5 40
2014 Non-shift worker 32 38 16 4 2 7 0 75 7 775

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 66 31 4 0 0 0 0 96 0 25
2019 Non-shift worker 54 32 7 3 2 1 0 87 6 795
2018 Shift worker 64 30 5 0 0 0 0 95 0 20
2018 Non-shift worker 47 40 8 3 1 0 0 87 4 629
2017 Shift worker 50 44 3 0 3 0 0 94 3 37
2017 Non-shift worker 44 42 7 3 3 0 0 86 6 704
2014 Shift worker 48 41 11 0 0 0 0 89 0 40
2014 Non-shift worker 40 40 12 4 3 0 0 80 7 773
2011 Shift worker 19 44 24 5 5 2 1 65 10 58
2011 Non-shift worker 23 34 17 12 12 1 0 58 24 761
2008 Shift worker 24 50 20 4 2 0 0 74 6 42
2008 Non-shift worker 31 37 16 9 6 1 0 68 16 774

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 55 30 12 0 4 0 0 85 4 25
2019 Non-shift worker 45 34 12 5 4 0 0 79 9 795
2018 Shift worker 49 36 14 0 0 0 0 86 0 20
2018 Non-shift worker 40 33 18 6 3 0 0 73 9 626
2017 Shift worker 45 44 8 0 3 0 0 89 3 37
2017 Non-shift worker 33 40 15 6 5 1 0 74 11 704
2014 Shift worker 29 43 21 7 0 0 0 72 7 40
2014 Non-shift worker 21 35 23 12 7 2 0 57 19 775
2011 Shift worker 16 38 27 12 6 2 0 55 18 58
2011 Non-shift worker 15 24 23 17 20 2 0 40 37 759

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 51 34 8 4 4 0 0 85 7 25
2019 Non-shift worker 43 36 11 5 4 1 0 80 9 790
2018 Shift worker 49 35 11 0 0 0 5 89 0 20
2018 Non-shift worker 41 36 14 6 3 0 0 77 9 626
2017 Shift worker 40 46 5 3 3 3 0 89 6 36
2017 Non-shift worker 33 40 14 7 4 1 0 74 12 705
2014 Shift worker 27 45 23 5 0 0 0 72 5 40
2014 Non-shift worker 21 38 21 12 6 1 0 60 18 775
2011 Shift worker 16 42 23 11 6 2 0 58 18 58
2011 Non-shift worker 16 28 17 17 21 1 0 44 38 759
2008 Shift worker 16 56 11 16 0 0 0 72 16 42
2008 Non-shift worker 22 36 18 15 8 1 0 58 24 775

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 55 15 8 4 4 9 5 82 8 25
2019 Non-shift worker 43 26 14 6 6 3 1 73 13 794
2018 Shift worker 64 16 11 5 0 4 0 83 5 20
2018 Non-shift worker 41 29 17 6 5 3 0 72 11 633
2017 Shift worker 39 34 16 5 3 0 2 75 8 37
2017 Non-shift worker 39 31 13 9 5 3 1 72 14 702
2014 Shift worker 23 30 35 5 2 5 0 56 7 40
2014 Non-shift worker 30 28 16 11 10 4 1 61 22 773
2011 Shift worker 26 29 21 9 6 8 0 60 17 58
2011 Non-shift worker 21 26 17 12 15 7 1 52 30 760
2008 Shift worker 29 29 19 12 7 5 0 61 19 42
2008 Non-shift worker 24 30 16 13 10 5 1 58 24 774
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Shift worker 33 45 22 25
2019 Non-shift worker 22 43 35 797
2018 Shift worker 20 47 34 20
2018 Non-shift worker 19 45 36 627
2017 Shift worker 23 38 39 37
2017 Non-shift worker 18 48 34 705
2014 Shift worker 27 39 35 40
2014 Non-shift worker 27 41 32 775
2011 Shift worker 22 47 31 58
2011 Non-shift worker 27 38 34 761
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 39 25 12 4 8 9 4 72 14 25
2019 Non-shift worker 31 48 10 7 1 2 1 81 9 794

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 61 12 4 0 0 21 4 95 0 25
2019 Non-shift worker 55 27 8 1 1 6 2 90 2 792
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 0 100 25
2019 Non-shift worker 12 88 794

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 24 8 17 5 0 28 19 60 9 25
2019 Non-shift worker 14 17 17 6 4 32 10 53 18 793
2018 Shift worker 39 5 15 0 0 38 4 74 0 20
2018 Non-shift worker 14 16 20 7 5 32 7 48 19 627
2017 Shift worker 16 27 18 5 3 25 5 62 12 37
2017 Non-shift worker 13 16 18 6 6 32 9 48 21 705
2014 Shift worker 15 12 28 3 5 28 10 43 13 40
2014 Non-shift worker 12 15 19 7 4 35 8 47 19 775

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 31 4 0 0 27 0 94 0 25
2019 Non-shift worker 27 36 16 4 4 12 1 73 9 796
2018 Shift worker 39 29 24 0 0 9 0 74 0 20
2018 Non-shift worker 26 31 19 6 4 14 1 67 11 628
2017 Shift worker 25 43 16 0 8 8 0 74 9 36
2017 Non-shift worker 22 32 18 5 4 17 2 67 11 704
2014 Shift worker 29 32 19 0 0 20 0 76 0 40
2014 Non-shift worker 19 28 21 8 3 19 1 60 14 775
2011 Shift worker 18 58 7 5 2 10 0 85 7 58
2011 Non-shift worker 20 33 21 8 6 12 0 61 16 759
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 7 5 0 4 36 15 83 7 25
2019 Non-shift worker 15 15 18 2 2 38 10 58 8 794
2018 Shift worker 39 5 25 0 0 24 8 63 0 20
2018 Non-shift worker 13 17 23 2 1 38 5 53 6 628
2017 Shift worker 19 21 13 3 3 26 16 68 10 37
2017 Non-shift worker 12 17 18 2 2 40 9 56 8 703
2014 Shift worker 20 26 15 0 3 32 5 72 4 40
2014 Non-shift worker 11 15 21 2 2 42 7 51 8 774

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 35 0 0 4 23 0 95 5 25
2019 Non-shift worker 29 36 15 4 1 13 2 77 6 794
2018 Shift worker 39 29 24 0 0 9 0 74 0 20
2018 Non-shift worker 26 32 22 4 1 15 1 69 6 628
2017 Shift worker 25 40 13 0 3 19 0 80 4 36
2017 Non-shift worker 21 34 17 3 2 20 3 72 6 704
2014 Shift worker 28 35 20 3 0 12 2 73 3 40
2014 Non-shift worker 20 27 21 3 2 26 1 63 7 774
2011 Shift worker 23 45 14 2 0 15 0 81 2 57
2011 Non-shift worker 23 34 19 5 2 17 0 69 9 758
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 70 14 7 9 0 0 0 84 9 25
2019 Non-shift worker 36 29 17 10 7 0 1 66 17 794
2018 Shift worker 34 24 17 9 15 0 0 58 25 20
2018 Non-shift worker 31 30 20 9 9 1 1 62 18 632
2017 Shift worker 14 20 29 16 13 2 5 37 31 37
2017 Non-shift worker 25 26 21 13 11 0 3 53 25 700

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 24 28 3 0 0 0 69 3 25
2019 Non-shift worker 25 29 24 12 8 0 1 55 20 795
2018 Shift worker 23 42 35 0 0 0 0 65 0 20
2018 Non-shift worker 18 29 29 15 8 0 1 48 23 632
2017 Shift worker 24 34 19 15 5 0 2 60 21 37
2017 Non-shift worker 18 30 29 13 8 0 1 49 22 705

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 61 22 17 0 0 0 0 83 0 25
2019 Non-shift worker 37 29 21 8 4 0 1 67 12 790
2018 Shift worker 43 24 23 5 5 0 0 67 10 20
2018 Non-shift worker 29 31 23 11 4 1 2 61 15 628
2017 Shift worker 21 32 23 16 2 0 5 57 19 37
2017 Non-shift worker 30 30 22 11 5 1 2 61 17 698

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 45 25 8 19 4 0 0 70 22 25
2019 Non-shift worker 25 25 22 13 13 1 1 50 27 794
2018 Shift worker 23 29 29 13 5 0 0 52 18 20
2018 Non-shift worker 18 25 26 18 11 0 2 44 29 629
2017 Shift worker 16 26 33 10 10 0 5 44 22 37
2017 Non-shift worker 21 24 25 14 14 1 2 46 29 704

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 79 14 3 0 0 0 4 97 0 25
2019 Non-shift worker 62 19 7 3 2 0 7 88 5 790
2018 Shift worker 69 25 0 0 0 0 6 100 0 20
2018 Non-shift worker 55 19 11 3 2 0 9 82 6 628
2017 Shift worker 54 20 5 5 0 0 15 88 6 37
2017 Non-shift worker 51 19 9 3 2 1 14 82 7 701

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 71 15 13 0 0 0 0 87 0 24
2019 Non-shift worker 39 31 16 6 6 0 1 71 13 793
2018 Shift worker 52 28 10 5 4 0 0 80 9 20
2018 Non-shift worker 32 31 21 7 7 0 2 65 14 630
2017 Shift worker 43 15 24 10 2 0 5 61 13 37
2017 Non-shift worker 36 30 19 8 6 0 1 67 14 704

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 57 17 15 7 0 0 4 77 8 25
2019 Non-shift worker 35 32 19 8 4 1 1 68 12 792
2018 Shift worker 52 10 27 11 0 0 0 62 11 20
2018 Non-shift worker 27 36 22 8 4 0 2 65 13 626
2017 Shift worker 33 30 22 8 3 0 5 66 11 37
2017 Non-shift worker 28 35 21 11 4 1 2 64 15 703

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 57 21 4 15 4 0 0 78 19 25
2019 Non-shift worker 31 36 20 9 4 0 1 67 13 793
2018 Shift worker 46 15 28 11 0 0 0 61 11 20
2018 Non-shift worker 24 38 22 11 3 0 1 63 15 626
2017 Shift worker 27 18 35 13 3 0 5 47 16 37
2017 Non-shift worker 26 30 25 11 6 1 2 57 17 704

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 50 20 13 7 7 0 4 72 14 25
2019 Non-shift worker 38 32 16 9 4 0 1 72 12 794
2018 Shift worker 46 25 10 7 11 0 0 72 19 20
2018 Non-shift worker 32 33 20 10 3 1 1 66 13 626
2017 Shift worker 35 37 19 7 0 0 2 73 7 37
2017 Non-shift worker 31 31 20 10 5 1 2 64 15 703

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 62 17 3 7 7 0 4 82 15 25
2019 Non-shift worker 50 27 10 7 5 1 1 78 12 792

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 49 37 11 3 0 0 0 86 3 25
2019 Non-shift worker 38 33 18 7 3 0 1 72 10 788
2018 Shift worker 52 21 20 7 0 0 0 73 7 20
2018 Non-shift worker 33 34 20 8 3 0 1 68 11 621
2017 Shift worker 29 38 28 3 0 0 2 69 3 37
2017 Non-shift worker 37 31 18 7 3 1 3 70 11 704

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 80 16 3 0 0 0 0 97 0 25
2019 Non-shift worker 59 25 10 3 2 0 1 85 6 791
2018 Shift worker 79 5 5 5 0 0 6 89 6 20
2018 Non-shift worker 57 25 10 4 2 0 2 84 6 626
2017 Shift worker 59 26 5 5 0 0 5 89 5 37
2017 Non-shift worker 60 22 10 4 3 0 1 83 7 705

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 93 4 0 0 0 0 3 100 0 25
2019 Non-shift worker 79 9 3 1 1 1 6 94 2 790
2018 Shift worker 78 5 5 5 0 0 6 88 6 19
2018 Non-shift worker 78 11 3 1 2 1 5 94 3 626

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 81 12 0 0 4 0 4 96 4 25
2019 Non-shift worker 79 9 5 2 3 1 2 90 5 791
2018 Shift worker 84 6 0 0 5 5 0 94 6 20
2018 Non-shift worker 74 11 6 3 2 1 4 89 5 623
2017 Shift worker 82 2 0 3 3 2 8 94 6 36
2017 Non-shift worker 76 9 5 3 2 1 4 89 6 704

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 57 23 8 5 4 0 4 83 9 25
2019 Non-shift worker 54 27 12 4 2 0 1 82 6 788
2018 Shift worker 85 6 10 0 0 0 0 90 0 20
2018 Non-shift worker 49 30 12 4 3 0 1 80 7 629
2017 Shift worker 56 26 3 3 5 2 5 89 8 37
2017 Non-shift worker 55 27 9 5 2 0 3 84 7 704

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 70 23 3 0 0 0 4 97 0 25
2019 Non-shift worker 67 17 8 4 3 0 1 85 8 788
2018 Shift worker 83 6 6 0 5 0 0 89 5 20
2018 Non-shift worker 59 21 9 5 4 0 2 82 9 626
2017 Shift worker 65 10 8 3 6 2 5 82 9 36
2017 Non-shift worker 65 15 7 5 4 0 3 83 9 703

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 78 3 0 0 0 0 19 100 0 25
2019 Non-shift worker 59 10 3 1 1 0 25 92 4 786
2018 Shift worker 84 0 0 0 0 0 16 100 0 20
2018 Non-shift worker 53 12 5 2 2 0 25 88 5 626
2017 Shift worker 57 10 6 2 0 2 23 89 3 37
2017 Non-shift worker 59 10 3 2 1 0 24 91 4 703

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 81 8 3 0 0 4 4 96 0 25
2019 Non-shift worker 67 17 7 1 1 0 6 90 3 792
2018 Shift worker 73 15 6 0 0 0 6 94 0 19
2018 Non-shift worker 66 17 8 2 1 0 6 88 4 629
2017 Shift worker 64 10 11 5 0 2 7 82 6 37
2017 Non-shift worker 65 19 6 2 1 1 7 91 3 701

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 63 16 3 9 9 0 0 79 17 25
2019 Non-shift worker 70 14 7 3 4 0 3 86 7 792
2018 Shift worker 72 5 4 0 13 5 0 82 14 20
2018 Non-shift worker 66 15 6 4 4 1 4 85 9 626
2017 Shift worker 48 11 18 3 11 0 10 65 15 37
2017 Non-shift worker 63 14 7 4 5 1 5 82 10 705

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 71 24 5 0 0 0 0 95 0 25
2019 Non-shift worker 51 28 12 4 3 0 2 81 7 790
2018 Shift worker 61 19 6 5 4 0 5 85 9 20
2018 Non-shift worker 47 31 13 5 2 0 3 80 7 627
2017 Shift worker 52 27 15 5 0 0 0 79 5 36
2017 Non-shift worker 48 30 13 4 2 0 3 81 6 703

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 28 39 29 4 0 0 0 67 4 25
2019 Non-shift worker 19 37 32 10 2 0 0 56 12 795
2018 Shift worker 24 39 32 5 0 0 0 63 5 20
2018 Non-shift worker 14 36 37 9 4 0 0 50 13 628
2017 Shift worker 11 48 36 2 3 0 0 59 5 37
2017 Non-shift worker 14 36 34 12 4 1 0 50 16 705

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 4 0 36 38 22 0 0 61 4 25
2019 Non-shift worker 6 17 34 27 16 0 0 43 23 790
2018 Shift worker 9 10 18 41 21 0 0 63 19 20
2018 Non-shift worker 6 14 40 27 13 0 0 40 20 624
2017 Shift worker 3 18 32 26 21 0 0 47 21 37
2017 Non-shift worker 5 15 38 27 13 0 1 41 20 703

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 20 43 16 0 7 9 5 73 8 25
2019 Non-shift worker 22 40 21 9 3 5 0 66 12 794
2018 Shift worker 18 42 27 4 0 8 0 65 5 19
2018 Non-shift worker 22 45 17 8 2 5 0 70 11 626
2017 Shift worker 10 45 25 8 5 8 0 59 14 37
2017 Non-shift worker 15 39 22 10 6 9 0 58 17 703

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 33 32 21 11 0 4 0 67 11 25
2019 Non-shift worker 25 40 19 9 5 3 0 67 14 790
2018 Shift worker 25 44 21 0 5 4 0 73 6 19
2018 Non-shift worker 22 42 16 11 5 3 0 67 16 627
2017 Shift worker 5 55 27 8 5 0 0 60 13 37
2017 Non-shift worker 19 41 19 11 6 4 0 62 18 703
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 9 91 25
2019 Non-shift worker 13 87 794
2017 Shift worker 13 87 37
2017 Non-shift worker 15 85 702
2014 Non-shift worker 11 89 775
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 38 31 19 7 0 5 0 40 60 25
2019 Non-shift worker 36 34 14 7 4 3 1 38 62 793
2018 Shift worker 31 36 14 6 5 8 0 34 66 19
2018 Non-shift worker 40 28 16 8 5 2 0 41 59 630
2017 Shift worker 43 15 11 26 6 0 0 43 57 37
2017 Non-shift worker 38 24 18 10 6 4 1 40 60 704

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 44 56 15
2019 Non-shift worker 50 50 476

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Shift worker 75 25 15
2019 Non-shift worker 67 33 470
2018 Shift worker 75 25 12
2018 Non-shift worker 64 36 360

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 41 25 9 0 6 0 19 81 8 15
2019 Non-shift worker 20 28 16 15 11 1 11 54 29 471
2018 Shift worker 34 58 0 8 0 0 0 92 8 12
2018 Non-shift worker 22 32 16 13 9 1 7 59 24 364
2017 Shift worker 17 42 13 14 5 9 0 65 21 21
2017 Non-shift worker 16 25 13 17 16 2 11 47 38 407

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 36 12 6 15 6 0 24 63 29 15
2019 Non-shift worker 9 15 14 12 17 2 31 36 44 468
2018 Shift worker 19 17 22 9 0 8 25 55 13 11
2018 Non-shift worker 8 12 15 7 15 4 38 35 39 362
2017 Shift worker 9 23 23 4 22 5 13 39 33 21
2017 Non-shift worker 5 11 13 12 18 5 34 27 51 407

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Shift worker 56 20 7 3 0 0 13 88 4 25
2019 Non-shift worker 45 17 13 7 7 1 10 69 16 785
2018 Shift worker 47 10 6 0 10 7 20 78 14 20
2018 Non-shift worker 46 16 13 8 8 1 8 68 17 625
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