2019 Public Service Employee Survey Results for Canada Border Services Agency by Question 32. Are you a supervisor?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	25	48	6	16	5	73	21	1374
2019	Non-supervisor	24	43	7	18	9	67	27	5883
2017	Supervisor	16	50	8	17	9	66	26	1219
2017	Non-supervisor	18	43	8	20	12	60	32	5978
2014	Supervisor	20	50	7	17	6	70	23	1553
2014	Non-supervisor	18	44	8	19	11	62	30	7779
2011	Supervisor	21	52	5	15	6	73	21	1651
2011	Non-supervisor	18	45	6	20	11	63	31	8443
2008	Supervisor	25	53	6	12	4	77	16	1343
2008	Non-supervisor	20	46	7	17	9	66	27	7319

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	64	20	4	8	2	1	85	11	1373
2019	Non-supervisor	65	20	6	5	3	1	86	8	5856
2017	Supervisor	62	20	5	8	4	0	82	13	1220
2017	Non-supervisor	62	21	7	5	4	1	84	9	5978
2014	Supervisor	62	20	6	7	4	1	83	11	1554
2014	Non-supervisor	61	21	7	6	4	2	83	10	7774
2011	Supervisor	65	18	5	7	4	1	84	11	1650
2011	Non-supervisor	65	19	5	6	3	1	86	9	8439
2008	Supervisor	64	20	5	6	4	1	85	10	1344
2008	Non-supervisor	67	18	5	5	3	1	86	9	7312

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	34	37	8	14	6	72	20	1368
2019	Non-supervisor	31	33	9	16	11	64	27	5871
2017	Supervisor	32	35	8	14	10	67	25	1216
2017	Non-supervisor	24	33	9	18	15	57	33	5975
2014	Supervisor	34	34	7	14	10	68	25	1555
2014	Non-supervisor	25	34	9	17	14	60	31	7771
2011	Supervisor	34	37	7	12	10	71	22	1643
2011	Non-supervisor	26	34	11	15	14	60	29	8414

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	23	40	14	17	7	0	63	23	1368
2019	Non-supervisor	17	36	14	20	13	0	53	33	5860
2018	Supervisor	17	42	12	21	8	0	59	29	1191
2018	Non-supervisor	12	40	12	21	15	0	52	36	5038
2017	Supervisor	14	38	12	20	15	0	52	35	1220
2017	Non-supervisor	12	31	13	24	21	0	43	45	5974
2014	Supervisor	16	36	15	20	13	0	53	33	1554
2014	Non-supervisor	11	32	13	24	20	0	43	44	7775
2011	Supervisor	22	43	13	14	7	1	65	21	1650
2011	Non-supervisor	14	38	14	19	14	1	52	34	8442
2008	Supervisor	18	46	15	15	6	0	64	21	1345
2008	Non-supervisor	15	39	14	19	13	1	55	32	7324

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	42	38	8	8	3	80	11	1361
2019	Non-supervisor	30	36	12	14	9	66	22	5841
2017	Supervisor	38	42	7	8	4	81	12	1215
2017	Non-supervisor	25	37	12	15	10	63	25	5956
2014	Supervisor	43	40	8	6	2	84	8	1552
2014	Non-supervisor	25	38	13	14	9	64	23	7772

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	35	34	12	11	8	0	0	69	19	1362
2019	Non-supervisor	31	31	12	13	13	0	0	62	26	5861
2018	Supervisor	31	34	13	14	8	0	0	65	22	1191
2018	Non-supervisor	27	32	14	13	13	0	0	60	26	5025
2017	Supervisor	27	33	13	15	11	0	0	61	26	1218
2017	Non-supervisor	26	30	13	13	17	0	0	56	30	5972
2014	Supervisor	24	34	14	15	12	0	0	59	27	1553
2014	Non-supervisor	24	31	15	14	15	0	1	56	29	7774
2011	Supervisor	30	36	12	13	8	0	0	66	21	1653
2011	Non-supervisor	28	34	13	12	12	1	1	62	25	8435

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	39	40	9	7	4	79	11	1374
2019	Non-supervisor	28	38	14	10	9	66	20	5884
2018	Supervisor	32	44	11	8	5	76	13	1182
2018	Non-supervisor	23	41	14	12	10	64	22	5003
2017	Supervisor	33	42	10	9	5	75	15	1219
2017	Non-supervisor	23	41	13	12	11	64	23	5973
2014	Supervisor	33	44	9	8	6	78	14	1554
2014	Non-supervisor	23	42	13	11	9	66	21	7779
2011	Supervisor	39	42	9	7	4	81	11	1651
2011	Non-supervisor	28	40	13	11	8	68	19	8429
2008	Supervisor	41	43	7	6	3	84	9	1345
2008	Non-supervisor	29	42	13	9	6	71	16	7270

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	25	37	14	15	9	62	24	1368
2019	Non-supervisor	20	31	16	17	16	51	33	5876
2018	Supervisor	19	33	17	18	12	52	30	1191
2018	Non-supervisor	15	29	17	18	21	44	39	5022
2017	Supervisor	17	36	16	18	13	53	31	1220
2017	Non-supervisor	14	29	16	19	22	43	41	5969
2014	Supervisor	18	35	15	17	14	54	31	1553
2014	Non-supervisor	14	29	17	19	21	43	40	7779
2011	Supervisor	18	41	15	16	10	58	26	1652
2011	Non-supervisor	14	32	17	18	19	47	37	8436

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	28	41	13	14	5	68	19	1363
2019	Non-supervisor	23	39	15	14	8	62	23	5848
2018	Supervisor	23	41	13	15	8	64	23	1191
2018	Non-supervisor	19	37	17	16	11	56	27	5035
2017	Supervisor	22	43	13	15	7	65	22	1216
2017	Non-supervisor	18	38	17	16	11	56	27	5973

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	42	39	10	7	2	0	81	9	1361
2019	Non-supervisor	30	38	14	10	8	0	68	18	5836
2018	Supervisor	40	42	10	6	3	0	81	9	1185
2018	Non-supervisor	27	41	14	10	7	0	69	18	5021
2017	Supervisor	36	42	10	7	5	0	78	12	1216
2017	Non-supervisor	25	38	15	12	10	1	63	22	5969
2014	Supervisor	38	41	11	7	4	0	79	11	1554
2014	Non-supervisor	25	38	16	11	9	1	63	21	7775
2011	Supervisor	37	43	10	6	4	0	80	10	1652
2011	Non-supervisor	25	40	16	10	8	1	66	19	8443
2008	Supervisor	47	37	9	4	3	0	84	6	1346
2008	Non-supervisor	33	39	14	8	6	1	73	13	7312

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	30	35	12	13	10	65	23	1363
2019	Non-supervisor	21	31	17	15	16	52	31	5856
2018	Supervisor	24	37	13	16	10	61	26	1183
2018	Non-supervisor	15	31	16	18	20	46	37	5004
2017	Supervisor	21	37	14	15	13	58	28	1217
2017	Non-supervisor	15	28	17	17	22	43	40	5977

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	58	31	7	3	1	89	4	1358
2019	Non-supervisor	44	35	12	5	4	79	9	5827
2018	Supervisor	53	36	6	3	2	89	5	1181
2018	Non-supervisor	42	37	11	6	4	79	10	4981
2017	Supervisor	53	35	7	3	1	88	5	1209
2017	Non-supervisor	43	36	12	6	4	79	9	5955
2014	Supervisor	64	26	6	1	2	90	3	1551
2014	Non-supervisor	51	31	10	4	3	83	7	7774
2011	Supervisor	64	28	5	2	1	92	3	1655
2011	Non-supervisor	50	34	9	4	2	85	6	8445

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	34	42	10	9	5	76	14	1365
2019	Non-supervisor	19	33	16	16	16	52	32	5858
2018	Supervisor	29	42	10	13	6	71	19	1184
2018	Non-supervisor	15	32	15	18	20	47	38	5001
2017	Supervisor	25	45	11	12	7	70	19	1210
2017	Non-supervisor	15	32	15	19	19	47	38	5948
2014	Supervisor	24	44	10	13	9	69	22	1555
2014	Non-supervisor	12	32	16	19	20	45	40	7780
2011	Supervisor	34	42	8	10	5	77	15	1646
2011	Non-supervisor	18	33	15	17	17	51	34	8432

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	36	36	14	9	5	72	14	1365
2019	Non-supervisor	23	29	18	15	15	52	30	5871
2018	Supervisor	30	38	13	11	8	68	19	1177
2018	Non-supervisor	18	30	17	16	19	47	35	4974
2017	Supervisor	28	39	13	12	8	66	20	1208
2017	Non-supervisor	18	28	18	17	18	46	36	5952
2014	Supervisor	30	37	12	11	9	67	20	1551
2014	Non-supervisor	17	30	18	16	18	47	35	7776

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	30	40	13	12	5	0	69	17	1355
2019	Non-supervisor	22	36	18	13	9	0	59	23	5777
2018	Supervisor	27	37	16	13	7	0	64	20	1180
2018	Non-supervisor	18	31	20	17	15	0	49	31	4997
2017	Supervisor	23	38	15	15	8	0	61	23	1209
2017	Non-supervisor	18	32	19	17	14	0	50	31	5947
2014	Supervisor	28	37	14	13	9	0	65	22	1552
2014	Non-supervisor	17	34	19	15	14	0	51	30	7776
2011	Supervisor	34	41	11	9	4	0	76	13	1647
2011	Non-supervisor	26	38	17	12	7	1	64	19	8422

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	44	39	9	6	2	82	8	1368
2019	Non-supervisor	35	39	13	8	5	74	13	5884
2018	Supervisor	38	41	10	8	3	79	11	1183
2018	Non-supervisor	29	41	15	9	5	71	14	5014
2017	Supervisor	35	42	12	7	4	77	11	1208
2017	Non-supervisor	28	40	15	9	7	68	16	5943
2014	Supervisor	40	39	9	7	4	79	11	1555
2014	Non-supervisor	32	40	14	7	6	72	14	7778
2011	Supervisor	45	40	7	5	3	85	8	1652
2011	Non-supervisor	36	42	11	7	4	78	12	8440
2008	Supervisor	48	42	5	3	2	90	5	1346
2008	Non-supervisor	37	44	9	6	4	81	10	7319

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	21	32	24	14	9	0	53	23	1357
2019	Non-supervisor	41	33	16	5	4	1	75	9	5848
2018	Supervisor	22	30	23	15	10	0	52	25	1189
2018	Non-supervisor	38	34	16	6	4	2	73	10	5039
2017	Supervisor	19	33	24	15	8	1	52	23	1219
2017	Non-supervisor	40	34	15	5	3	3	76	9	5978
2014	Supervisor	16	28	26	18	12	0	44	31	1555
2014	Non-supervisor	36	34	18	6	4	2	71	10	7781
2011	Supervisor	17	32	25	15	10	0	49	25	1653
2011	Non-supervisor	37	35	16	6	3	2	74	9	8427
2008	Supervisor	16	33	28	14	9	0	49	24	1347
2008	Non-supervisor	32	38	19	6	3	2	72	9	7319

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	18	35	33	10	3	0	0	13	53	1372
2019	Non-supervisor	15	26	31	17	9	1	1	26	42	5875
2018	Supervisor	23	34	30	10	3	0	0	13	57	1191
2018	Non-supervisor	18	30	31	14	6	1	1	20	49	5010
2017	Supervisor	23	35	31	7	3	0	0	10	59	1218
2017	Non-supervisor	18	27	32	13	6	1	3	20	47	5948
2014	Supervisor	23	38	29	8	1	0	1	9	61	1553
2014	Non-supervisor	18	30	32	13	5	1	2	18	49	7771
2011	Supervisor	19	35	33	9	2	0	1	11	55	1651
2011	Non-supervisor	15	28	32	15	7	1	3	22	44	8412
2008	Supervisor	14	36	37	10	2	0	0	13	50	1347
2008	Non-supervisor	12	27	35	17	7	1	2	24	40	7306

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	24	31	29	12	5	0	0	16	55	1369
2019	Non-supervisor	21	23	25	17	12	2	1	29	46	5865
2018	Supervisor	29	31	27	9	3	0	0	13	60	1185
2018	Non-supervisor	26	27	24	14	7	1	1	22	54	5001
2017	Supervisor	28	33	26	9	3	0	1	13	61	1215
2017	Non-supervisor	25	26	25	12	7	2	2	20	53	5949
2014	Supervisor	25	32	28	10	3	0	1	14	58	1554
2014	Non-supervisor	25	27	26	12	6	2	2	19	54	7768
2011	Supervisor	19	32	30	13	5	0	1	18	52	1655
2011	Non-supervisor	19	24	26	16	10	2	3	27	46	8414
2008	Supervisor	18	30	32	13	5	0	1	18	49	1341
2008	Non-supervisor	17	24	28	17	9	2	2	27	43	7301

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	28	32	27	10	3	0	0	13	60	1372
2019	Non-supervisor	23	24	24	15	9	2	2	25	49	5866
2018	Supervisor	36	31	24	7	2	0	0	9	67	1185
2018	Non-supervisor	26	26	25	12	6	2	3	19	55	4993
2017	Supervisor	33	31	25	8	2	0	1	10	65	1218
2017	Non-supervisor	25	25	24	13	7	3	4	21	54	5957
2014	Supervisor	34	31	24	8	3	0	1	11	65	1552
2014	Non-supervisor	25	27	25	12	5	2	3	19	55	7762
2011	Supervisor	26	31	27	11	3	1	1	15	58	1650
2011	Non-supervisor	18	24	27	16	7	2	4	25	46	8403
2008	Supervisor	21	32	29	12	3	0	2	16	55	1346
2008	Non-supervisor	17	23	29	18	7	2	3	27	42	7298

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	18	26	33	19	4	0	0	23	44	1365
2019	Non-supervisor	9	13	26	29	18	1	4	50	23	5834
2018	Supervisor	21	25	33	16	4	0	0	20	46	1181
2018	Non-supervisor	11	14	29	28	13	1	4	43	26	4983
2017	Supervisor	22	27	30	16	4	0	1	20	50	1216
2017	Non-supervisor	11	14	26	26	13	2	7	43	28	5919
2014	Supervisor	29	30	27	10	3	0	1	13	60	1553
2014	Non-supervisor	13	16	29	25	11	2	5	38	31	7746
2011	Supervisor	21	28	31	14	4	0	1	19	50	1648
2011	Non-supervisor	9	14	27	27	14	1	6	45	25	8400
2008	Supervisor	17	27	32	19	5	0	1	23	44	1344
2008	Non-supervisor	7	13	28	30	15	1	5	48	22	7290

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	36	31	22	9	2	0	0	11	67	1370
2019	Non-supervisor	25	22	23	15	12	1	2	28	49	5869
2018	Supervisor	41	32	19	5	2	0	0	7	73	1185
2018	Non-supervisor	32	25	22	11	7	1	2	18	59	5009
2017	Supervisor	46	31	17	5	2	0	0	6	77	1218
2017	Non-supervisor	32	23	21	12	7	1	3	20	58	5949
2014	Supervisor	43	30	20	5	2	0	0	6	74	1553
2014	Non-supervisor	31	26	23	11	6	1	2	18	59	7764
2011	Supervisor	34	32	25	6	3	0	1	9	66	1653
2011	Non-supervisor	23	24	26	15	8	1	3	24	49	8418
2008	Supervisor	25	35	26	11	2	0	1	13	61	1346
2008	Non-supervisor	18	23	28	18	10	1	3	29	42	7288

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	22	26	31	15	5	0	1	21	48	1361
2019	Non-supervisor	18	20	25	20	13	3	2	34	40	5849
2018	Supervisor	27	25	28	15	4	0	0	20	52	1181
2018	Non-supervisor	21	22	25	18	10	2	2	29	45	4986
2017	Supervisor	24	23	31	16	4	0	1	20	48	1214
2017	Non-supervisor	19	20	24	19	11	3	4	32	42	5948
2014	Supervisor	16	21	33	21	6	1	1	28	38	1554
2014	Non-supervisor	16	19	26	21	11	3	4	35	38	7762
2011	Supervisor	17	25	32	17	6	1	2	24	43	1646
2011	Non-supervisor	15	20	25	20	13	3	5	36	37	8396
2008	Supervisor	25	30	28	13	4	0	1	17	55	1346
2008	Non-supervisor	22	24	24	16	9	2	3	26	48	7304

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	26	33	28	9	3	0	0	12	60	1367
2019	Non-supervisor	22	24	26	14	10	2	2	25	47	5860
2018	Supervisor	30	32	27	8	2	0	0	10	63	1187
2018	Non-supervisor	26	25	27	11	7	2	2	18	53	5003
2017	Supervisor	30	29	30	7	2	0	1	10	60	1216
2017	Non-supervisor	24	24	27	12	7	3	4	19	51	5951
2014	Supervisor	32	32	26	6	2	0	1	9	65	1553
2014	Non-supervisor	23	24	29	12	6	2	3	19	51	7764

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	24	30	29	12	4	0	0	16	54	1374
2019	Non-supervisor	23	25	29	14	7	1	1	21	49	5878

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	72	14	5	5	2	0	2	87	7	1373
2019	Non-supervisor	66	16	7	3	3	0	5	86	7	5873
2017	Supervisor	69	16	6	4	3	0	2	87	7	1221
2017	Non-supervisor	63	15	8	4	3	1	6	84	8	5974
2014	Supervisor	72	14	4	4	3	0	3	89	7	1554
2014	Non-supervisor	65	16	6	3	4	0	5	86	7	7777
2011	Supervisor	69	15	5	4	3	0	3	87	8	1647
2011	Non-supervisor	64	15	7	4	3	1	6	85	8	8422
2008	Supervisor	68	12	6	4	3	1	6	86	8	1346
2008	Non-supervisor	61	12	6	4	4	1	11	84	10	7327

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	28	39	13	11	8	1	1	68	19	1366
2019	Non-supervisor	20	26	18	14	15	4	3	49	31	5860
2018	Supervisor	20	40	15	15	9	1	1	60	24	1185
2018	Non-supervisor	13	28	21	15	18	4	2	43	35	5017
2017	Supervisor	23	38	15	14	9	1	1	62	23	1219
2017	Non-supervisor	15	26	18	16	18	4	3	44	36	5971
2014	Supervisor	30	39	13	11	5	1	1	70	17	1554
2014	Non-supervisor	21	28	18	13	13	4	3	53	28	7780

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	47	31	8	9	5	0	0	79	13	1367
2019	Non-supervisor	32	28	12	14	13	1	0	61	27	5863
2018	Supervisor	40	33	9	11	7	0	0	73	18	1182
2018	Non-supervisor	25	29	13	16	16	1	0	55	32	5003
2017	Supervisor	40	34	8	11	6	0	0	75	17	1220
2017	Non-supervisor	26	27	13	16	16	1	1	54	33	5962
2014	Supervisor	47	30	7	10	5	0	0	78	15	1554
2014	Non-supervisor	31	29	12	14	13	1	0	61	27	7777

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	42	37	8	10	3	79	13	1371
2019	Non-supervisor	36	35	11	11	7	71	18	5861
2018	Supervisor	34	43	10	8	5	77	13	1184
2018	Non-supervisor	29	38	14	11	7	68	18	5001
2017	Supervisor	30	43	9	11	5	74	17	1218
2017	Non-supervisor	25	39	14	13	8	65	21	5971
2014	Supervisor	34	47	8	8	3	82	10	1554
2014	Non-supervisor	28	41	13	11	7	70	17	7770

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	41	42	10	5	2	0	83	7	1372
2019	Non-supervisor	30	37	17	8	6	1	69	14	5869
2018	Supervisor	33	45	11	8	3	0	78	11	1186
2018	Non-supervisor	24	41	20	8	6	1	66	14	5005

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	55	28	11	3	1	1	1	85	4	1372
2019	Non-supervisor	32	28	20	8	8	1	4	63	16	5883

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	40	31	14	9	6	0	0	71	15	1372
2019	Non-supervisor	31	30	16	12	11	0	0	62	23	5876
2018	Supervisor	30	38	12	12	7	0	0	69	19	1180
2018	Non-supervisor	27	33	15	13	12	0	0	60	25	4992
2017	Supervisor	30	39	12	11	8	0	0	69	19	1219
2017	Non-supervisor	26	33	15	13	12	1	0	60	25	5981
2014	Supervisor	32	37	12	10	8	0	0	70	17	1555
2014	Non-supervisor	28	34	15	12	11	1	0	62	23	7777
2011	Supervisor	30	38	13	12	7	0	0	68	18	1653
2011	Non-supervisor	25	33	14	14	13	1	0	59	27	8434
2008	Supervisor	23	38	15	14	9	0	0	62	23	1343
2008	Non-supervisor	24	33	14	14	13	1	1	58	27	7325

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	45	31	11	8	4	1	0	77	12	1368
2019	Non-supervisor	36	28	15	9	9	2	1	66	19	5857
2018	Supervisor	39	33	14	9	5	1	0	72	14	1178
2018	Non-supervisor	32	30	14	11	11	1	0	63	22	4981
2017	Supervisor	34	35	13	10	6	1	0	70	17	1218
2017	Non-supervisor	30	30	16	11	10	2	1	62	22	5969
2014	Supervisor	37	35	12	9	6	1	0	73	15	1555
2014	Non-supervisor	31	31	15	10	10	2	1	64	20	7776
2011	Supervisor	38	34	13	9	5	2	0	73	14	1650
2011	Non-supervisor	30	31	15	11	11	2	1	63	22	8436
2008	Supervisor	34	33	15	9	7	2	0	68	16	1343
2008	Non-supervisor	31	30	14	12	10	3	1	63	22	7327

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	42	33	12	9	4	0	0	75	13	1366
2019	Non-supervisor	33	31	14	11	9	1	1	65	21	5841
2018	Supervisor	34	36	13	9	7	0	0	71	16	1177
2018	Non-supervisor	29	33	13	13	11	0	0	63	24	4965
2017	Supervisor	34	36	11	10	8	0	0	71	18	1218
2017	Non-supervisor	29	32	13	13	11	1	1	62	24	5968
2014	Supervisor	36	36	10	10	7	0	0	72	18	1555
2014	Non-supervisor	29	34	14	12	10	1	0	63	22	7777
2011	Supervisor	36	39	9	10	6	1	0	75	16	1645
2011	Non-supervisor	27	34	13	13	12	1	0	62	25	8427
2008	Supervisor	34	36	11	11	8	1	0	70	19	1344
2008	Non-supervisor	28	32	14	13	12	1	1	61	25	7319

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	81	9	3	2	2	0	3	93	3	1362
2019	Non-supervisor	74	13	5	2	3	0	3	90	4	5852
2017	Supervisor	76	12	5	2	2	0	2	91	4	1218
2017	Non-supervisor	71	14	5	2	3	1	3	89	5	5971
2014	Supervisor	79	11	4	2	1	0	4	93	3	1554
2014	Non-supervisor	72	13	5	2	3	0	4	89	5	7774
2011	Supervisor	77	11	4	2	2	0	3	91	5	1650
2011	Non-supervisor	71	12	6	2	3	1	5	88	6	8420
2008	Supervisor	78	8	4	2	2	0	7	92	4	1343
2008	Non-supervisor	73	9	4	2	3	1	7	89	6	7321

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	49	22	10	7	5	1	6	76	13	1373
2019	Non-supervisor	41	20	10	7	13	2	8	67	21	5875
2017	Supervisor	34	26	11	9	11	1	9	66	22	1218
2017	Non-supervisor	33	22	10	7	16	3	10	63	26	5970
2014	Supervisor	37	25	10	8	8	2	10	71	18	1555
2014	Non-supervisor	35	22	10	7	14	3	9	65	24	7780
2011	Supervisor	35	28	11	10	8	2	7	69	20	1653
2011	Non-supervisor	33	24	10	8	17	2	6	62	27	8438

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	59	23	9	5	4	0	81	9	1372
2019	Non-supervisor	45	25	13	6	8	2	72	14	5879
2018	Supervisor	48	30	10	5	6	1	79	11	1178
2018	Non-supervisor	39	29	14	7	10	1	69	18	4977
2017	Supervisor	49	27	10	6	7	1	77	13	1215
2017	Non-supervisor	38	28	15	8	10	2	67	18	5969

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	48	30	11	7	4	78	11	1371
2019	Non-supervisor	38	28	13	10	10	67	20	5880
2018	Supervisor	40	33	12	8	7	73	15	1182
2018	Non-supervisor	34	27	15	11	12	62	23	4986
2017	Supervisor	41	33	10	9	7	74	15	1215
2017	Non-supervisor	35	28	15	11	11	63	22	5964
2014	Supervisor	43	31	11	8	7	74	14	1552
2014	Non-supervisor	35	29	15	10	11	65	21	7772

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	20	46	12	15	6	0	1	67	21	1367

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	23	37	16	14	8	2	0	61	23	1356
2019	Non-supervisor	21	26	18	13	17	6	0	50	31	5890
2018	Supervisor	22	31	17	17	11	2	0	54	29	1193
2018	Non-supervisor	14	25	20	15	21	5	0	41	38	5043
2017	Supervisor	20	29	16	17	15	2	0	51	33	1219
2017	Non-supervisor	13	24	20	15	21	7	0	40	39	5978
2014	Supervisor	21	33	16	15	12	3	0	56	28	1553
2014	Non-supervisor	14	25	19	15	20	7	0	42	37	7768
2011	Supervisor	25	34	16	13	9	4	0	60	23	1649
2011	Non-supervisor	14	25	20	15	19	7	1	42	36	8425

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	18	35	15	19	13	1	53	32	1355
2019	Non-supervisor	18	24	17	17	22	2	43	40	5878
2018	Supervisor	16	27	17	23	17	0	43	40	1187
2018	Non-supervisor	12	20	17	20	29	2	33	50	5036
2017	Supervisor	15	27	14	22	21	1	41	44	1219
2017	Non-supervisor	10	20	17	20	30	2	31	51	5975
2014	Supervisor	16	29	16	21	17	1	45	39	1552
2014	Non-supervisor	10	21	19	20	27	2	32	49	7772
2011	Supervisor	18	34	16	17	13	1	53	31	1645
2011	Non-supervisor	12	24	19	17	25	2	37	43	8427
2008	Supervisor	20	36	15	15	13	1	57	28	1348
2008	Non-supervisor	14	27	18	17	21	3	42	39	7318

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	10	29	18	26	16	1	39	43	1354
2019	Non-supervisor	13	20	19	19	24	4	35	46	5871
2018	Supervisor	10	22	19	27	23	0	32	49	1189
2018	Non-supervisor	8	17	18	22	31	3	26	55	5019
2017	Supervisor	9	22	17	26	25	1	31	52	1220
2017	Non-supervisor	7	16	18	23	32	5	25	57	5965
2014	Supervisor	8	25	19	27	22	1	33	49	1550
2014	Non-supervisor	7	17	18	23	30	4	26	55	7769
2011	Supervisor	8	32	19	25	15	1	41	40	1651
2011	Non-supervisor	7	22	20	22	23	5	31	47	8429
2008	Supervisor	7	31	18	27	16	1	39	43	1348
2008	Non-supervisor	8	22	19	24	22	5	31	48	7322

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	10	30	18	25	16	1	40	41	1353
2019	Non-supervisor	13	22	17	19	26	3	36	47	5883
2018	Supervisor	8	27	18	25	22	0	35	47	1188
2018	Non-supervisor	8	20	16	22	32	2	29	55	5038
2017	Supervisor	9	28	16	22	24	1	37	46	1217
2017	Non-supervisor	8	20	16	21	31	3	29	54	5968
2014	Supervisor	10	31	16	23	20	1	41	43	1551
2014	Non-supervisor	7	22	17	23	28	3	30	52	7767
2011	Supervisor	11	37	17	23	12	1	48	35	1648
2011	Non-supervisor	9	27	18	21	22	3	37	45	8425
2008	Supervisor	12	37	16	22	12	1	49	34	1347
2008	Non-supervisor	10	30	17	23	18	3	41	42	7323

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	42	24	15	6	4	6	3	73	11	1373
2019	Non-supervisor	36	19	11	7	8	16	3	68	18	5885

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	19	44	18	14	5	0	62	20	1368
2019	Non-supervisor	18	36	20	15	10	1	55	25	5870
2018	Supervisor	16	41	18	17	7	0	57	25	1185
2018	Non-supervisor	13	35	22	17	13	1	49	30	5029
2017	Supervisor	16	40	17	18	9	0	56	27	1218
2017	Non-supervisor	15	33	21	16	14	1	49	30	5965
2014	Supervisor	23	43	17	12	6	0	66	18	1552
2014	Non-supervisor	16	37	21	12	11	2	55	24	7774
2011	Supervisor	28	44	13	10	4	0	73	14	1651
2011	Non-supervisor	21	40	18	11	8	1	62	20	8435

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	5	26	19	31	18	0	0	32	49	1359
2019	Non-supervisor	9	23	20	24	22	2	0	32	47	5852

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	32	42	12	9	4	1	0	75	14	1369
2019	Non-supervisor	22	35	17	13	11	2	1	59	24	5859
2018	Supervisor	33	43	12	8	4	0	0	76	12	1188
2018	Non-supervisor	19	38	18	13	10	2	1	58	24	5034
2017	Supervisor	40	41	10	6	3	1	0	81	9	1215
2017	Non-supervisor	23	38	15	11	9	3	1	64	21	5962
2014	Supervisor	45	38	8	5	3	1	0	83	9	1551
2014	Non-supervisor	26	38	13	11	8	3	1	66	20	7763
2011	Supervisor	42	37	9	7	4	1	0	80	11	1648
2011	Non-supervisor	27	36	14	10	8	3	1	66	19	8416
2008	Supervisor	43	38	10	6	2	1	0	81	9	1346
2008	Non-supervisor	25	37	14	11	8	4	1	65	20	7316

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	22	42	20	11	5	0	64	15	1362
2019	Non-supervisor	20	33	21	13	12	1	54	25	5860
2018	Supervisor	21	43	19	9	7	0	64	16	1191
2018	Non-supervisor	15	32	24	14	13	1	48	27	5017

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	18	27	18	15	15	4	3	48	32	1369
2019	Non-supervisor	15	21	16	16	23	6	2	39	43	5870
2018	Supervisor	17	26	17	17	18	3	2	45	37	1188
2018	Non-supervisor	11	22	19	18	25	5	1	35	45	5031
2017	Supervisor	18	22	17	18	17	4	4	43	38	1216
2017	Non-supervisor	12	22	16	19	23	6	2	37	46	5965
2014	Supervisor	20	25	15	16	16	5	3	48	36	1551
2014	Non-supervisor	11	22	17	18	24	7	1	35	46	7763
2011	Supervisor	20	24	17	17	13	5	5	48	33	1645
2011	Non-supervisor	11	22	16	19	23	8	2	36	46	8438

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	14	33	19	21	13	1	47	34	1366
2019	Non-supervisor	14	23	17	19	24	2	38	44	5862
2018	Supervisor	11	30	18	23	18	0	41	41	1189
2018	Non-supervisor	9	20	18	21	30	2	30	52	5037
2017	Supervisor	9	27	17	26	20	1	36	47	1220
2017	Non-supervisor	8	20	16	23	30	2	29	54	5971
2014	Supervisor	12	30	19	21	17	0	42	38	1549
2014	Non-supervisor	9	20	17	22	28	3	30	52	7754
2011	Supervisor	13	33	18	20	14	1	47	35	1651
2011	Non-supervisor	10	24	18	20	24	2	36	45	8441
2008	Supervisor	14	38	19	18	10	0	53	28	1346
2008	Non-supervisor	12	28	19	20	18	2	41	39	7317

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	22	31	14	16	16	1	1	53	33	1373
2019	Non-supervisor	14	22	16	17	28	2	2	37	47	5886
2018	Supervisor	19	27	14	19	20	1	1	47	39	1191
2018	Non-supervisor	9	20	16	20	33	1	1	30	54	5029
2017	Supervisor	17	30	13	17	21	1	1	48	38	1219
2017	Non-supervisor	8	18	14	21	34	2	2	27	58	5971
2014	Supervisor	20	30	13	17	18	1	1	51	35	1549
2014	Non-supervisor	9	20	15	20	32	2	2	30	54	7760
2011	Supervisor	20	33	14	16	14	1	1	55	31	1654
2011	Non-supervisor	10	25	16	20	26	1	1	37	47	8433
2008	Supervisor	24	40	13	13	9	1	1	64	22	1347
2008	Non-supervisor	15	34	15	17	16	2	1	51	34	7315

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	41	27	19	8	4	0	1	69	12	1371
2019	Non-supervisor	41	24	17	7	7	1	4	68	15	5870

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	55	10	8	6	8	1	12	75	16	1370
2019	Non-supervisor	54	12	8	5	6	2	13	78	13	5870

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	43	24	18	8	5	0	2	68	13	1367
2019	Non-supervisor	29	23	20	12	10	2	4	55	23	5866

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	37	20	19	12	8	1	3	60	21	1362
2019	Non-supervisor	28	19	19	14	13	3	5	50	29	5848

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	39	15	16	12	12	1	4	58	25	1371
2019	Non-supervisor	29	15	16	15	19	3	5	47	36	5862

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	72	11	6	3	2	1	4	88	6	1368
2019	Non-supervisor	60	15	9	4	3	3	6	83	7	5864

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	72	11	7	2	3	2	3	87	6	1369
2019	Non-supervisor	62	12	7	4	6	4	5	82	11	5857

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	78	6	3	2	2	1	8	94	3	1363
2019	Non-supervisor	65	9	5	3	5	3	9	85	9	5869

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	21	44	17	12	4	1	0	67	17	1368
2019	Non-supervisor	12	31	23	17	13	4	0	46	31	5881
2018	Supervisor	17	39	22	13	8	0	0	57	21	1192
2018	Non-supervisor	8	26	26	18	19	3	0	35	39	5036
2017	Supervisor	16	38	21	15	10	1	0	54	24	1219
2017	Non-supervisor	8	23	23	20	20	5	1	33	42	5966

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	27	42	16	9	4	1	71	13	1367
2019	Non-supervisor	23	35	18	12	10	2	59	23	5836
2018	Supervisor	28	45	14	9	3	1	73	12	1182
2018	Non-supervisor	21	37	20	11	9	2	59	20	5021
2017	Supervisor	27	43	15	9	5	1	71	13	1217
2017	Non-supervisor	21	36	20	11	9	3	59	21	5972
2014	Supervisor	35	39	14	7	3	2	75	11	1548
2014	Non-supervisor	26	35	18	10	8	3	63	18	7758
2011	Supervisor	28	41	17	7	5	2	71	12	1649
2011	Non-supervisor	21	35	19	10	11	3	59	22	8425

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	35	40	16	5	2	2	0	75	8	1365
2019	Non-supervisor	28	33	20	8	7	4	1	64	15	5860
2018	Supervisor	32	40	17	5	4	1	0	73	9	1187
2018	Non-supervisor	24	34	24	7	7	4	1	61	15	5020
2017	Supervisor	30	37	19	6	3	4	0	70	10	1219
2017	Non-supervisor	22	31	23	8	9	6	1	57	18	5967
2014	Supervisor	38	36	14	4	3	4	0	77	8	1546
2014	Non-supervisor	30	33	19	6	6	5	1	66	13	7752

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	35	40	12	8	5	75	13	1372
2019	Non-supervisor	31	35	14	11	10	66	20	5872
2018	Supervisor	30	40	17	7	5	71	12	1183
2018	Non-supervisor	23	36	17	12	11	60	23	5009
2017	Supervisor	31	39	12	11	7	70	18	1219
2017	Non-supervisor	22	36	16	13	13	58	26	5974
2014	Supervisor	35	36	13	10	6	71	16	1547
2014	Non-supervisor	27	36	15	11	11	63	22	7756
2011	Supervisor	35	41	13	7	5	75	12	1638
2011	Non-supervisor	26	38	15	10	10	64	21	8412
2008	Supervisor	31	43	10	10	6	74	16	1347
2008	Non-supervisor	25	37	15	11	11	62	23	7323

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	25	30	21	14	10	0	55	24	1368
2019	Non-supervisor	22	28	19	15	16	1	51	30	5863
2018	Supervisor	19	30	22	17	12	0	49	29	1183
2018	Non-supervisor	15	26	22	18	19	0	41	37	5009
2017	Supervisor	17	27	19	19	17	1	44	37	1219
2017	Non-supervisor	15	26	20	18	21	1	41	39	5964
2014	Supervisor	20	31	18	18	12	1	52	30	1547
2014	Non-supervisor	16	31	19	17	17	1	47	34	7757
2011	Supervisor	26	37	18	11	8	1	63	19	1651
2011	Non-supervisor	19	33	21	14	11	1	53	26	8436

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	23	33	19	15	9	0	56	25	1366
2019	Non-supervisor	21	29	18	17	15	0	50	32	5848
2018	Supervisor	19	31	21	18	11	0	50	29	1182
2018	Non-supervisor	14	28	20	19	19	0	42	38	4992
2017	Supervisor	17	30	16	21	15	1	47	36	1217
2017	Non-supervisor	14	27	19	20	21	0	41	40	5966
2014	Supervisor	19	33	17	19	12	0	53	31	1547
2014	Non-supervisor	15	31	18	18	18	0	45	36	7756
2011	Supervisor	25	39	15	13	8	0	65	21	1650
2011	Non-supervisor	17	35	19	16	13	0	52	29	8417
2008	Supervisor	25	43	13	12	6	0	68	19	1349
2008	Non-supervisor	19	37	17	15	12	0	56	27	7321

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	30	24	17	16	10	2	0	56	27	1367
2019	Non-supervisor	22	24	18	16	16	3	0	48	33	5881
2018	Supervisor	24	25	18	19	12	1	0	50	31	1187
2018	Non-supervisor	17	22	21	18	19	3	0	40	38	5016
2017	Supervisor	21	26	18	15	17	2	0	48	33	1219
2017	Non-supervisor	16	22	18	17	22	5	0	40	41	5964
2014	Supervisor	25	26	16	17	13	3	0	52	31	1547
2014	Non-supervisor	18	23	20	17	18	4	0	44	36	7759
2011	Supervisor	31	28	17	12	9	3	1	61	22	1650
2011	Non-supervisor	21	26	18	15	14	5	0	50	31	8436
2008	Supervisor	31	32	16	11	7	3	0	65	19	1346
2008	Non-supervisor	21	29	18	15	11	5	1	53	28	7319

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Supervisor	30	35	35	1372
2019	Non-supervisor	29	34	37	5888
2018	Supervisor	31	36	33	1194
2018	Non-supervisor	28	35	37	5046
2017	Supervisor	35	34	30	1218
2017	Non-supervisor	28	34	38	5970
2014	Supervisor	33	34	33	1546
2014	Non-supervisor	27	37	37	7755
2011	Supervisor	33	37	29	1655
2011	Non-supervisor	29	38	33	8450

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Supervisor	21	38	31	4	1	5	420
2019	Non-supervisor	16	29	28	7	15	5	1677
2018	Supervisor	21	30	40	4	1	3	382
2018	Non-supervisor	17	31	34	7	7	5	1436
2017	Supervisor	21	28	39	6	1	5	441
2017	Non-supervisor	15	24	38	10	7	6	1662
2014	Supervisor	17	34	37	4	9999	7	518
2014	Non-supervisor	12	38	31	10	9999	9	2095
2011	Supervisor	23	43	28	3	9999	3	554
2011	Non-supervisor	15	42	28	8	9999	7	2436

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	57	36	3	1	1	0	3	95	2	1365
2019	Non-supervisor	32	48	9	6	2	1	1	82	8	5859

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	60	26	5	3	2	1	3	89	5	1366
2019	Non-supervisor	38	33	12	7	5	4	2	74	13	5861

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	16	84	1374
2019	Non-supervisor	20	80	5872
2018	Supervisor	20	80	1197
2018	Non-supervisor	23	77	5035

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	35	65	212
2019	Non-supervisor	60	40	1135
2018	Supervisor	44	56	224
2018	Non-supervisor	55	45	1131

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	49	51	212
2019	Non-supervisor	67	33	1135
2018	Supervisor	55	45	224
2018	Non-supervisor	70	30	1131

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	42	58	212
2019	Non-supervisor	3	97	1135
2018	Supervisor	40	60	224
2018	Non-supervisor	3	97	1131

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	2	98	212
2019	Non-supervisor	4	96	1135
2018	Supervisor	3	97	224
2018	Non-supervisor	4	96	1131

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	10	90	212
2019	Non-supervisor	19	81	1135
2018	Supervisor	10	90	224
2018	Non-supervisor	21	79	1131

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	5	95	212
2019	Non-supervisor	3	97	1135
2018	Supervisor	3	97	224
2018	Non-supervisor	3	97	1131

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	46	54	210
2019	Non-supervisor	40	60	1125
2018	Supervisor	46	54	226
2018	Non-supervisor	41	59	1130

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	35	65	210
2019	Non-supervisor	38	62	1125
2018	Supervisor	33	67	226
2018	Non-supervisor	40	60	1130

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	51	49	210
2019	Non-supervisor	54	46	1125
2018	Supervisor	52	48	226
2018	Non-supervisor	50	50	1130

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	32	68	210
2019	Non-supervisor	45	55	1125
2018	Supervisor	39	61	226
2018	Non-supervisor	43	57	1130

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	39	61	210
2019	Non-supervisor	34	66	1125
2018	Supervisor	36	64	226
2018	Non-supervisor	35	65	1130

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	55	45	210
2019	Non-supervisor	54	46	1125
2018	Supervisor	46	54	226
2018	Non-supervisor	57	43	1130

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	47	53	210
2019	Non-supervisor	40	60	1125
2018	Supervisor	49	51	226
2018	Non-supervisor	39	61	1130

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	3	97	210
2019	Non-supervisor	3	97	1125

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	4	96	210
2019	Non-supervisor	12	88	1125
2018	Supervisor	6	94	226
2018	Non-supervisor	12	88	1130

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	13	87	210
2019	Non-supervisor	13	87	1125
2018	Supervisor	13	87	226
2018	Non-supervisor	12	88	1130

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	52	48	210
2019	Non-supervisor	60	40	1125
2018	Supervisor	53	47	226
2018	Non-supervisor	57	43	1130

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	33	67	210
2019	Non-supervisor	29	71	1125
2018	Supervisor	30	70	226
2018	Non-supervisor	29	71	1130

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	17	83	210
2019	Non-supervisor	17	83	1125
2018	Supervisor	18	82	226
2018	Non-supervisor	15	85	1130

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	57	43	207
2019	Non-supervisor	48	52	1120
2018	Supervisor	63	37	226
2018	Non-supervisor	48	52	1135

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	36	64	207
2019	Non-supervisor	27	73	1120
2018	Supervisor	29	71	226
2018	Non-supervisor	27	73	1135

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	12	88	207
2019	Non-supervisor	5	95	1120
2018	Supervisor	16	84	226
2018	Non-supervisor	5	95	1135

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	6	94	207
2019	Non-supervisor	27	73	1120
2018	Supervisor	4	96	226
2018	Non-supervisor	26	74	1135

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	13	87	207
2019	Non-supervisor	8	92	1120
2018	Supervisor	10	90	226
2018	Non-supervisor	9	91	1135

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	5	95	207
2019	Non-supervisor	12	88	1120
2018	Supervisor	7	93	226
2018	Non-supervisor	13	87	1135

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	19	81	207
2019	Non-supervisor	14	86	1120
2018	Supervisor	12	88	226
2018	Non-supervisor	15	85	1135

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	12	88	207
2019	Non-supervisor	12	88	1120
2018	Supervisor	12	88	226
2018	Non-supervisor	11	89	1135

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	20	80	207
2019	Non-supervisor	29	71	1120
2018	Supervisor	22	78	226
2018	Non-supervisor	29	71	1135

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	10	90	197
2019	Non-supervisor	10	90	982
2018	Supervisor	9	91	211
2018	Non-supervisor	9	91	990

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	12	88	197
2019	Non-supervisor	18	82	982
2018	Supervisor	15	85	211
2018	Non-supervisor	14	86	990

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	12	88	197
2019	Non-supervisor	7	93	982
2018	Supervisor	5	95	211
2018	Non-supervisor	10	90	990

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	8	92	197
2019	Non-supervisor	5	95	982
2018	Supervisor	8	92	211
2018	Non-supervisor	5	95	990

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	9	91	197
2019	Non-supervisor	8	92	982
2018	Supervisor	12	88	211
2018	Non-supervisor	7	93	990

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	11	89	197
2019	Non-supervisor	8	92	982
2018	Supervisor	10	90	211
2018	Non-supervisor	8	92	990

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	12	88	197
2019	Non-supervisor	6	94	982
2018	Supervisor	8	92	211
2018	Non-supervisor	7	93	990

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	5	95	197
2019	Non-supervisor	12	88	982
2018	Supervisor	8	92	211
2018	Non-supervisor	12	88	990

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	7	93	197
2019	Non-supervisor	11	89	982
2018	Supervisor	6	94	211
2018	Non-supervisor	9	91	990

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	30	70	197
2019	Non-supervisor	38	62	982
2018	Supervisor	31	69	211
2018	Non-supervisor	38	62	990

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	8	92	197
2019	Non-supervisor	10	90	982
2018	Supervisor	8	92	211
2018	Non-supervisor	9	91	990

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	46	54	197
2019	Non-supervisor	55	45	982
2018	Supervisor	45	55	211
2018	Non-supervisor	50	50	990

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	61	39	197
2019	Non-supervisor	63	37	982
2018	Supervisor	62	38	211
2018	Non-supervisor	64	36	990

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	5	95	197
2019	Non-supervisor	4	96	982
2018	Supervisor	6	94	211
2018	Non-supervisor	4	96	990

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	19	81	197
2019	Non-supervisor	13	87	982
2018	Supervisor	14	86	211
2018	Non-supervisor	12	88	990

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	21	79	1368
2019	Non-supervisor	27	73	5860

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	14	26	19	13	12	13	4	47	30	1372
2019	Non-supervisor	12	14	21	11	17	19	6	34	38	5877
2018	Supervisor	14	24	22	16	14	9	2	43	33	1189
2018	Non-supervisor	9	15	24	12	19	16	4	30	39	5026
2017	Supervisor	16	25	20	12	13	11	3	48	29	1219
2017	Non-supervisor	9	14	23	11	18	20	6	31	38	5979
2014	Supervisor	19	25	21	9	9	14	3	53	22	1546
2014	Non-supervisor	9	14	23	10	14	23	7	33	34	7748

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	26	34	18	10	7	4	0	63	18	1370
2019	Non-supervisor	20	26	21	11	13	7	1	50	27	5876
2018	Supervisor	22	35	19	13	8	3	0	59	22	1191
2018	Non-supervisor	15	26	23	13	16	6	1	44	31	5026
2017	Supervisor	22	32	20	12	10	4	0	57	22	1219
2017	Non-supervisor	14	25	23	12	15	9	1	44	31	5968
2014	Supervisor	25	33	20	8	7	6	1	62	16	1546
2014	Non-supervisor	14	25	24	11	12	13	2	45	27	7748
2011	Supervisor	30	41	16	7	3	3	0	73	11	1647
2011	Non-supervisor	21	35	20	10	8	6	0	59	20	8437

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	9	91	1371
2019	Non-supervisor	13	87	5873
2018	Supervisor	12	88	1193
2018	Non-supervisor	15	85	5022

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	30	70	111
2019	Non-supervisor	39	61	726
2018	Supervisor	23	77	131
2018	Non-supervisor	38	62	717

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	63	37	111
2019	Non-supervisor	79	21	726
2018	Supervisor	77	23	131
2018	Non-supervisor	80	20	717

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	15	85	111
2019	Non-supervisor	2	98	726
2018	Supervisor	8	92	131
2018	Non-supervisor	2	98	717

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	7	93	111
2019	Non-supervisor	6	94	726
2018	Supervisor	4	96	131
2018	Non-supervisor	5	95	717

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	10	90	111
2019	Non-supervisor	16	84	726
2018	Supervisor	7	93	131
2018	Non-supervisor	15	85	717

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	18	82	111
2019	Non-supervisor	6	94	726
2018	Supervisor	16	84	131
2018	Non-supervisor	8	92	717

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	30	70	109
2019	Non-supervisor	22	78	712
2018	Supervisor	32	68	130
2018	Non-supervisor	24	76	714

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	15	85	109
2019	Non-supervisor	19	81	712
2018	Supervisor	18	82	130
2018	Non-supervisor	18	82	714

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	20	80	109
2019	Non-supervisor	15	85	712
2018	Supervisor	18	82	130
2018	Non-supervisor	17	83	714

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	24	76	109
2019	Non-supervisor	26	74	712
2018	Supervisor	16	84	130
2018	Non-supervisor	21	79	714

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	36	64	109
2019	Non-supervisor	34	66	712
2018	Supervisor	46	54	130
2018	Non-supervisor	36	64	714

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	7	93	109
2019	Non-supervisor	5	95	712
2018	Supervisor	6	94	130
2018	Non-supervisor	4	96	714

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	5	95	109
2019	Non-supervisor	2	98	712

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	6	94	109
2019	Non-supervisor	13	87	712
2018	Supervisor	7	93	130
2018	Non-supervisor	11	89	714

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	21	79	109
2019	Non-supervisor	25	75	712
2018	Supervisor	19	81	130
2018	Non-supervisor	25	75	714

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	13	87	109
2019	Non-supervisor	24	76	712
2018	Supervisor	14	86	130
2018	Non-supervisor	21	79	714

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	15	85	109
2019	Non-supervisor	16	84	712
2018	Supervisor	11	89	130
2018	Non-supervisor	15	85	714

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	29	71	109
2019	Non-supervisor	31	69	708
2018	Supervisor	31	69	131
2018	Non-supervisor	31	69	716

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	16	84	109
2019	Non-supervisor	16	84	708
2018	Supervisor	13	87	131
2018	Non-supervisor	17	83	716

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	0	100	109
2019	Non-supervisor	22	78	708
2018	Supervisor	5	95	131
2018	Non-supervisor	24	76	716

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	5	95	109
2019	Non-supervisor	6	94	708

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	5	95	109
2019	Non-supervisor	11	89	708
2018	Supervisor	7	93	131
2018	Non-supervisor	11	89	716

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	6	94	109
2019	Non-supervisor	10	90	708
2018	Supervisor	9	91	131
2018	Non-supervisor	9	91	716

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	11	89	109
2019	Non-supervisor	11	89	708
2018	Supervisor	7	93	131
2018	Non-supervisor	8	92	716

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	56	44	109
2019	Non-supervisor	45	55	708
2018	Supervisor	56	44	131
2018	Non-supervisor	47	53	716

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	19	81	95
2019	Non-supervisor	11	89	575
2018	Supervisor	10	90	121
2018	Non-supervisor	10	90	640

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	0	100	95
2019	Non-supervisor	2	98	575

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	8	92	95
2019	Non-supervisor	6	94	575
2018	Supervisor	4	96	121
2018	Non-supervisor	4	96	640

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	9	91	95
2019	Non-supervisor	11	89	575
2018	Supervisor	5	95	121
2018	Non-supervisor	9	91	640

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	35	65	95
2019	Non-supervisor	30	70	575
2018	Supervisor	29	71	121
2018	Non-supervisor	30	70	640

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	7	93	95
2019	Non-supervisor	9	91	575
2018	Supervisor	7	93	121
2018	Non-supervisor	10	90	640

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	52	48	95
2019	Non-supervisor	48	52	575
2018	Supervisor	47	53	121
2018	Non-supervisor	45	55	640

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	74	26	95
2019	Non-supervisor	65	35	575
2018	Supervisor	69	31	121
2018	Non-supervisor	69	31	640

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	13	87	95
2019	Non-supervisor	9	91	575
2018	Supervisor	19	81	121
2018	Non-supervisor	13	87	640

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	11	89	1372
2019	Non-supervisor	16	84	5855

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	19	27	22	6	6	16	4	58	15	1370
2019	Non-supervisor	14	15	25	7	11	23	6	40	25	5863
2018	Supervisor	17	25	28	6	8	14	3	51	16	1190
2018	Non-supervisor	10	16	30	8	11	21	4	35	26	5014
2017	Supervisor	19	23	25	5	5	18	5	56	13	1221
2017	Non-supervisor	10	16	26	6	10	25	6	38	24	5978
2014	Supervisor	21	24	22	5	4	20	4	60	11	1546
2014	Non-supervisor	10	15	26	6	8	29	6	39	22	7741

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	30	34	20	5	5	5	1	68	11	1370
2019	Non-supervisor	23	26	23	7	10	10	1	55	19	5856
2018	Supervisor	25	33	22	8	7	5	1	61	15	1191
2018	Non-supervisor	16	27	27	9	11	9	1	48	23	5007
2017	Supervisor	27	32	21	6	5	7	1	65	12	1216
2017	Non-supervisor	17	27	24	8	10	13	2	52	20	5966
2014	Supervisor	29	32	19	5	4	10	1	69	10	1544
2014	Non-supervisor	16	25	24	7	8	17	2	51	19	7736
2011	Supervisor	37	41	12	4	2	4	0	82	6	1646
2011	Non-supervisor	25	36	19	7	5	8	0	66	14	8407

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	29	27	19	9	15	0	57	25	1373
2019	Non-supervisor	24	25	19	12	18	1	50	30	5877
2018	Supervisor	26	27	19	12	15	1	53	27	1194
2018	Non-supervisor	24	26	21	13	16	1	50	29	5019
2017	Supervisor	29	27	18	12	11	1	57	24	1216
2017	Non-supervisor	24	27	20	12	15	2	52	27	5958

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	10	23	28	21	18	0	32	39	1373
2019	Non-supervisor	24	29	23	13	11	1	53	24	5870
2018	Supervisor	8	20	27	24	21	0	28	44	1193
2018	Non-supervisor	19	29	26	15	11	1	48	26	5014
2017	Supervisor	8	19	26	24	23	0	27	47	1220
2017	Non-supervisor	20	27	25	15	12	1	48	27	5966

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	13	28	28	18	13	0	0	41	31	1360
2019	Non-supervisor	34	29	18	9	6	0	3	65	16	5836
2018	Supervisor	11	24	27	21	16	0	0	35	38	1192
2018	Non-supervisor	27	30	21	10	8	0	3	59	19	4959
2017	Supervisor	10	25	26	22	17	0	0	35	39	1213
2017	Non-supervisor	29	27	20	10	8	1	5	59	20	5952

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	6	17	21	25	30	0	0	23	55	1366
2019	Non-supervisor	18	20	20	16	24	0	1	39	41	5858
2018	Supervisor	5	12	24	25	33	0	0	17	58	1185
2018	Non-supervisor	13	17	22	19	27	0	1	31	47	5008
2017	Supervisor	4	12	21	27	36	0	0	16	63	1220
2017	Non-supervisor	13	17	20	20	28	1	1	31	49	5956

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	30	29	21	10	8	0	2	60	18	1368
2019	Non-supervisor	48	22	12	6	6	0	5	74	13	5850
2018	Supervisor	27	29	21	12	9	0	2	58	21	1191
2018	Non-supervisor	42	24	15	6	6	0	6	71	13	5002
2017	Supervisor	26	26	23	12	9	0	4	55	22	1215
2017	Non-supervisor	40	23	15	6	6	1	9	70	13	5958

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	20	28	25	14	13	0	48	27	1365
2019	Non-supervisor	27	25	21	11	15	1	53	26	5872
2018	Supervisor	15	25	26	17	16	0	40	33	1193
2018	Non-supervisor	22	24	22	14	17	1	47	31	4999
2017	Supervisor	16	26	28	16	13	0	42	29	1208
2017	Non-supervisor	21	26	23	15	14	1	48	29	5941

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	16	37	27	13	7	0	0	53	20	1367
2019	Non-supervisor	25	30	22	11	10	1	1	56	22	5853
2018	Supervisor	12	33	29	16	8	0	0	46	25	1189
2018	Non-supervisor	18	30	25	14	10	1	1	49	25	5013
2017	Supervisor	14	30	27	18	11	0	0	44	29	1211
2017	Non-supervisor	19	27	24	16	12	1	2	47	28	5939

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	11	27	27	21	14	0	0	38	35	1366
2019	Non-supervisor	22	28	22	15	12	1	1	51	27	5857
2018	Supervisor	8	25	29	21	16	0	0	33	38	1188
2018	Non-supervisor	16	27	25	17	13	1	1	43	31	5013
2017	Supervisor	8	23	26	24	19	0	0	31	43	1209
2017	Non-supervisor	17	26	23	17	14	1	2	44	32	5940

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	20	30	25	15	9	0	0	51	24	1364
2019	Non-supervisor	26	27	21	13	12	1	1	53	26	5851
2018	Supervisor	16	29	27	16	12	0	0	45	29	1185
2018	Non-supervisor	20	26	23	16	13	0	1	47	29	5009
2017	Supervisor	17	27	24	18	13	0	1	45	31	1211
2017	Non-supervisor	21	27	22	15	13	1	2	49	29	5947

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	34	28	19	10	9	0	0	62	19	1355
2019	Non-supervisor	31	25	17	13	13	0	1	57	26	5848

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	19	30	24	16	11	0	0	49	27	1361
2019	Non-supervisor	28	29	20	12	9	0	1	58	22	5831
2018	Supervisor	15	26	24	19	15	0	0	41	34	1184
2018	Non-supervisor	23	29	22	14	11	0	1	53	24	4988
2017	Supervisor	17	24	26	17	15	0	0	42	32	1209
2017	Non-supervisor	24	29	21	13	9	1	2	55	23	5933

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	48	26	15	6	4	1	74	10	1361
2019	Non-supervisor	41	25	16	9	8	1	67	17	5827
2018	Supervisor	44	28	16	7	5	1	72	11	1178
2018	Non-supervisor	41	26	16	9	7	2	67	16	4990
2017	Supervisor	49	26	13	6	4	1	77	10	1221
2017	Non-supervisor	41	26	17	9	6	2	68	15	5970

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	72	12	6	2	2	0	5	89	4	1359
2019	Non-supervisor	60	15	8	4	6	1	6	82	10	5843
2018	Supervisor	62	18	9	3	4	0	3	83	8	1185
2018	Non-supervisor	55	18	10	5	6	1	5	77	12	4990

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	64	17	8	5	5	0	1	82	10	1368
2019	Non-supervisor	59	16	9	6	8	1	2	77	14	5862
2018	Supervisor	56	21	9	5	7	0	2	78	12	1188
2018	Non-supervisor	53	18	11	7	8	1	3	73	15	5006
2017	Supervisor	63	17	9	4	5	0	2	81	9	1218
2017	Non-supervisor	57	18	9	6	6	1	3	78	13	5962

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	47	32	14	4	3	0	1	79	7	1368
2019	Non-supervisor	48	29	12	5	4	0	1	78	10	5848
2018	Supervisor	44	33	14	5	4	0	0	77	9	1184
2018	Non-supervisor	43	32	14	6	4	0	1	75	10	5012
2017	Supervisor	44	32	12	6	4	0	1	77	10	1221
2017	Non-supervisor	45	31	13	6	4	1	2	77	10	5966

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	56	22	11	5	5	0	1	79	10	1355
2019	Non-supervisor	49	21	13	8	8	0	1	71	16	5827
2018	Supervisor	46	26	14	8	6	0	0	72	14	1182
2018	Non-supervisor	39	24	16	10	10	0	1	64	20	4990
2017	Supervisor	50	23	11	8	6	0	1	74	14	1221
2017	Non-supervisor	45	23	13	9	8	1	2	70	17	5961

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	33	31	22	7	6	0	0	64	14	1357
2019	Non-supervisor	59	6	3	1	1	0	30	94	2	5803
2018	Supervisor	30	35	20	9	6	0	0	66	15	1178
2018	Non-supervisor	53	7	3	1	1	0	36	93	2	4961
2017	Supervisor	34	31	19	9	5	0	1	66	15	1218
2017	Non-supervisor	51	8	3	1	1	1	35	93	3	5960

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	63	24	8	3	1	0	1	88	4	1365
2019	Non-supervisor	57	21	10	4	3	0	5	83	7	5830
2018	Supervisor	58	28	9	2	1	0	1	87	4	1175
2018	Non-supervisor	52	24	12	4	3	0	5	80	7	4979
2017	Supervisor	63	24	7	3	1	0	2	89	3	1208
2017	Non-supervisor	53	23	10	4	3	1	7	82	7	5936

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	82	11	3	2	1	0	1	94	3	1369
2019	Non-supervisor	68	15	7	3	4	0	3	86	7	5861
2018	Supervisor	77	15	4	2	2	0	1	93	3	1186
2018	Non-supervisor	65	17	7	3	4	0	4	86	7	4999
2017	Supervisor	75	15	4	2	2	0	2	92	4	1219
2017	Non-supervisor	60	20	7	4	4	1	5	85	8	5969

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	57	26	10	4	2	1	84	6	1361
2019	Non-supervisor	50	28	13	4	3	2	80	7	5842
2018	Supervisor	52	27	14	4	2	0	80	6	1182
2018	Non-supervisor	44	30	15	5	3	2	76	8	4998
2017	Supervisor	54	29	11	3	2	1	84	5	1217
2017	Non-supervisor	46	31	13	5	3	3	79	8	5960

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	10	24	40	18	8	34	26	1371
2019	Non-supervisor	15	32	33	14	6	47	19	5877
2018	Supervisor	6	22	40	22	9	28	31	1194
2018	Non-supervisor	11	30	37	15	7	41	22	5043
2017	Supervisor	5	19	41	23	12	24	35	1221
2017	Non-supervisor	10	28	38	15	8	38	24	5977

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	15	26	39	15	5	20	41	1362
2019	Non-supervisor	12	19	38	21	10	31	31	5836
2018	Supervisor	18	26	39	13	5	18	44	1175
2018	Non-supervisor	12	22	39	19	8	27	34	4978
2017	Supervisor	15	30	39	13	4	16	45	1217
2017	Non-supervisor	11	22	38	19	9	28	33	5963

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	29	47	13	7	3	1	77	11	1367
2019	Non-supervisor	24	39	17	11	7	2	64	18	5855
2018	Supervisor	31	45	12	8	4	0	77	12	1188
2018	Non-supervisor	20	40	19	11	8	2	61	19	5022
2017	Supervisor	24	46	15	9	5	1	71	14	1217
2017	Non-supervisor	18	39	18	11	11	3	59	22	5972

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	16	36	19	18	11	1	52	29	1372
2019	Non-supervisor	16	28	18	18	18	1	45	36	5877
2018	Supervisor	15	32	18	20	14	0	48	34	1190
2018	Non-supervisor	12	28	18	19	21	1	41	41	5023
2017	Supervisor	10	32	19	21	18	0	42	39	1219
2017	Non-supervisor	9	28	18	20	22	2	38	44	5968

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	15	85	1372
2019	Non-supervisor	21	79	5874
2017	Supervisor	17	83	1216
2017	Non-supervisor	24	76	5970
2014	Supervisor	12	88	1541
2014	Non-supervisor	20	80	7726

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	85	15	198
2019	Non-supervisor	79	21	1224
2017	Supervisor	82	18	197
2017	Non-supervisor	75	25	1444
2014	Supervisor	73	27	183
2014	Non-supervisor	76	24	1517

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	58	27	5	8	3	0	0	84	11	166
2019	Non-supervisor	37	35	7	11	9	0	0	73	20	964
2017	Supervisor	47	36	2	9	5	0	0	84	14	160
2017	Non-supervisor	39	35	7	11	7	1	0	75	18	1088
2014	Supervisor	56	27	5	4	7	1	1	84	11	133
2014	Non-supervisor	38	35	7	11	8	0	0	74	19	1161

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	27	35	18	8	10	1	0	27	73	1368
2019	Non-supervisor	26	33	19	9	10	3	1	27	73	5869
2018	Supervisor	34	28	16	10	10	1	1	35	65	1196
2018	Non-supervisor	35	28	17	8	8	3	1	36	64	5036
2017	Supervisor	37	29	16	7	7	5	0	39	61	1219
2017	Non-supervisor	37	27	16	7	6	7	1	40	60	5979

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	67	33	976
2019	Non-supervisor	67	33	4149

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Supervisor	47	53	960
2019	Non-supervisor	51	49	4084
2018	Supervisor	34	66	750
2018	Non-supervisor	45	55	3044

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	11	21	15	22	25	1	6	34	50	961
2019	Non-supervisor	10	21	17	19	26	2	7	33	48	4075
2018	Supervisor	11	24	13	18	28	1	5	37	49	751
2018	Non-supervisor	9	21	19	17	25	2	7	34	46	3066
2017	Supervisor	11	23	17	14	26	2	8	38	43	707
2017	Non-supervisor	9	21	19	16	23	2	10	34	45	3305

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	7	14	17	18	26	2	17	26	54	963
2019	Non-supervisor	7	16	18	17	28	3	12	27	52	4077
2018	Supervisor	6	13	15	15	29	4	19	25	56	751
2018	Non-supervisor	6	16	18	15	28	3	14	27	51	3064
2017	Supervisor	5	12	16	11	27	4	25	24	54	704
2017	Non-supervisor	5	15	19	14	25	4	18	26	50	3299

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Supervisor	48	16	12	8	10	0	5	67	20	1356
2019	Non-supervisor	45	15	12	8	11	1	8	66	20	5797
2018	Supervisor	52	13	10	9	9	1	6	70	19	1185
2018	Non-supervisor	47	14	11	8	10	2	9	68	20	5010

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Canada Border Services Agency by Question 32. Are you a supervisor?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment