2019 Public Service Employee Survey Results for Canada Border Services Agency by Question 94. Please indicate your occupational group and level. Occupational group and level - PG

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 33 33 10 13 10 0 0 67 23 30
2019 PG-02 45 18 9 27 0 0 0 64 27 11
2017 PG 25 53 4 14 5 0 0 78 19 22
2014 PG 22 70 0 4 4 0 0 93 7 27
2011 PG 43 43 0 14 0 0 0 86 14 21

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 60 17 7 17 0 0 0 77 17 30
2019 PG-02 73 18 0 9 0 0 0 91 9 11
2017 PG 63 19 9 5 5 0 0 82 9 22
2014 PG 56 26 7 4 7 0 0 81 11 27
2011 PG 57 19 5 10 10 0 0 76 19 21

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 33 50 7 10 0 0 0 83 10 30
2019 PG-02 45 27 9 18 0 0 0 73 18 11
2017 PG 29 44 17 9 0 0 0 74 9 22
2014 PG 26 33 7 18 15 0 0 60 33 27
2011 PG 43 57 0 0 0 0 0 100 0 21

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 14 34 17 24 10 0 0 48 34 29
2019 PG-02 27 27 18 18 9 0 0 55 27 11
2018 PG 8 52 8 20 12 0 0 60 32 25
2017 PG 9 33 14 26 18 0 0 42 44 22
2014 PG 15 22 22 26 15 0 0 37 41 27
2011 PG 29 52 10 5 0 0 5 85 5 21

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 31 41 10 14 3 0 0 72 17 29
2019 PG-02 30 40 0 20 10 0 0 70 30 10
2017 PG 25 54 5 3 13 0 0 79 16 22
2014 PG 33 45 11 0 7 4 0 81 7 27

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 20 53 7 7 13 0 0 73 20 30
2019 PG-02 18 64 0 9 9 0 0 82 18 11
2018 PG 36 40 0 8 16 0 0 76 24 25
2017 PG 49 37 0 0 9 5 0 90 10 22
2014 PG 26 52 7 7 7 0 0 78 15 27
2011 PG 48 43 0 5 5 0 0 90 10 21

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 20 47 7 20 3 3 0 69 24 30
2019 PG-02 27 45 0 18 0 9 0 80 20 11
2018 PG 28 44 16 8 4 0 0 72 12 25
2017 PG 28 45 8 5 14 0 0 74 18 22
2014 PG 11 55 15 11 7 0 0 66 19 27
2011 PG 14 52 19 10 5 0 0 67 14 21

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 13 43 13 23 3 0 3 59 28 30
2019 PG-02 18 45 9 18 0 0 9 70 20 11
2018 PG 12 32 28 20 8 0 0 44 28 25
2017 PG 37 32 8 19 5 0 0 69 23 22
2014 PG 7 29 37 19 7 0 0 37 26 27
2011 PG 24 33 29 5 10 0 0 57 14 21

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 23 33 10 13 17 0 3 59 31 30
2019 PG-02 27 27 9 9 18 0 9 60 30 11
2018 PG 24 40 16 4 16 0 0 64 20 25
2017 PG 37 45 9 3 5 0 0 83 8 22

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 33 50 7 10 0 0 0 83 10 30
2019 PG-02 27 55 9 9 0 0 0 82 9 11
2018 PG 36 52 8 0 4 0 0 88 4 25
2017 PG 38 45 8 9 0 0 0 83 9 22
2014 PG 26 52 19 0 0 4 0 81 0 27
2011 PG 24 52 14 5 0 5 0 80 5 21

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 20 40 7 23 10 0 0 60 33 30
2019 PG-02 9 64 0 27 0 0 0 73 27 11
2018 PG 20 36 8 24 12 0 0 56 36 25
2017 PG 28 41 13 5 9 5 0 72 14 22

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 50 43 0 3 3 0 0 93 7 30
2019 PG-02 45 45 0 9 0 0 0 91 9 11
2018 PG 48 40 12 0 0 0 0 88 0 25
2017 PG 47 44 5 5 0 0 0 90 5 21
2014 PG 59 26 11 0 4 0 0 85 4 27
2011 PG 57 24 10 10 0 0 0 81 10 21

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 20 37 20 20 3 0 0 57 23 30
2019 PG-02 27 36 27 9 0 0 0 64 9 11
2018 PG 8 54 17 8 13 0 0 63 21 24
2017 PG 25 41 14 10 5 5 0 70 15 21
2014 PG 11 52 7 19 11 0 0 63 30 27
2011 PG 33 29 24 5 10 0 0 62 14 21

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 30 43 17 7 3 0 0 73 10 30
2019 PG-02 36 45 9 9 0 0 0 82 9 11
2018 PG 24 48 16 8 4 0 0 72 12 25
2017 PG 38 33 19 0 5 5 0 75 5 21
2014 PG 11 55 22 8 0 4 0 69 8 27

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 20 30 17 27 7 0 0 50 33 30
2019 PG-02 27 27 18 18 9 0 0 55 27 11
2018 PG 16 48 4 16 16 0 0 64 32 25
2017 PG 34 23 28 5 5 5 0 60 10 21
2014 PG 15 33 34 7 11 0 0 48 19 27
2011 PG 38 33 5 14 10 0 0 71 24 21

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 40 37 7 10 3 3 0 79 14 30
2019 PG-02 36 45 0 9 0 9 0 90 10 11
2018 PG 36 36 12 12 4 0 0 72 16 25
2017 PG 30 48 5 10 8 0 0 77 18 21
2014 PG 22 52 11 4 11 0 0 74 15 27
2011 PG 19 52 19 5 5 0 0 71 10 21

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 13 20 33 17 10 7 0 36 29 30
2019 PG-02 18 27 27 18 0 9 0 50 20 11
2018 PG 12 24 28 12 24 0 0 36 36 25
2017 PG 27 28 32 5 9 0 0 55 14 22
2014 PG 22 22 26 15 11 0 4 46 27 27
2011 PG 19 24 19 14 24 0 0 43 38 21

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 27 37 27 7 0 3 0 7 66 30
2019 PG-02 9 18 55 9 0 9 0 10 30 11
2018 PG 36 24 32 8 0 0 0 8 60 25
2017 PG 14 33 40 0 5 0 9 5 51 22
2014 PG 22 26 37 4 4 7 0 8 52 27
2011 PG 19 29 43 10 0 0 0 10 48 21

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 17 40 27 7 7 3 0 14 59 30
2019 PG-02 0 36 36 9 9 9 0 20 40 11
2018 PG 60 32 8 0 0 0 0 0 92 25
2017 PG 31 23 24 0 5 17 0 6 66 22
2014 PG 33 19 37 7 4 0 0 11 52 27
2011 PG 24 52 14 10 0 0 0 10 76 21

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 13 27 50 10 0 0 0 10 40 30
2019 PG-02 0 45 45 9 0 0 0 9 45 11
2018 PG 20 32 40 8 0 0 0 8 52 25
2017 PG 18 23 46 9 5 0 0 14 41 22
2014 PG 15 34 37 7 4 4 0 12 50 27
2011 PG 48 19 33 0 0 0 0 0 67 21

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 20 20 30 27 0 3 0 28 41 30
2019 PG-02 0 27 27 36 0 9 0 40 30 11
2018 PG 16 28 40 16 0 0 0 16 44 25
2017 PG 9 35 27 25 5 0 0 29 44 22
2014 PG 22 30 37 3 4 4 0 7 54 27
2011 PG 29 29 29 10 0 0 5 10 60 21

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 37 20 30 7 0 7 0 7 61 30
2019 PG-02 9 18 45 18 0 9 0 20 30 11
2018 PG 48 32 16 4 0 0 0 4 80 25
2017 PG 28 35 15 14 5 0 5 19 66 22
2014 PG 41 26 26 7 0 0 0 7 66 27
2011 PG 48 19 29 0 0 5 0 0 70 21

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 40 27 17 10 0 7 0 11 71 30
2019 PG-02 9 36 27 9 0 18 0 11 56 11
2018 PG 52 28 8 4 4 4 0 8 83 25
2017 PG 42 21 15 9 5 5 5 15 69 22
2014 PG 41 15 22 15 4 0 4 19 58 27
2011 PG 43 29 14 10 0 5 0 10 75 21

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 23 30 30 17 0 0 0 17 53 30
2019 PG-02 18 27 36 18 0 0 0 18 45 11
2018 PG 4 32 52 4 0 4 4 4 39 25
2017 PG 14 37 27 13 5 0 5 18 54 22
2014 PG 19 19 56 7 0 0 0 7 37 27

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 23 30 27 17 0 0 3 17 55 30
2019 PG-02 18 36 27 18 0 0 0 18 55 11
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 77 7 7 10 0 0 0 83 10 30
2019 PG-02 91 9 0 0 0 0 0 100 0 11
2017 PG 68 5 14 9 5 0 0 72 14 22
2014 PG 74 7 4 7 4 4 0 85 12 27
2011 PG 62 14 5 0 14 0 5 80 15 21

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 20 20 30 20 10 0 0 40 30 30
2019 PG-02 36 27 27 0 9 0 0 64 9 11
2018 PG 8 32 24 16 20 0 0 40 36 25
2017 PG 42 23 9 5 5 16 0 78 11 22
2014 PG 37 15 19 19 4 4 4 56 24 27

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 37 13 20 13 13 3 0 52 28 30
2019 PG-02 45 18 27 0 0 9 0 70 0 11
2018 PG 28 20 20 16 16 0 0 48 32 25
2017 PG 47 28 5 8 5 8 0 81 14 22
2014 PG 45 18 15 11 7 4 0 65 19 27

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 33 33 20 10 3 0 0 67 13 30
2019 PG-02 36 45 18 0 0 0 0 82 0 11
2018 PG 20 56 8 16 0 0 0 76 16 25
2017 PG 60 26 9 0 0 5 0 90 0 22
2014 PG 30 33 19 19 0 0 0 63 19 27

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 30 37 23 7 3 0 0 67 10 30
2019 PG-02 36 36 18 9 0 0 0 73 9 11
2018 PG 25 46 17 8 4 0 0 71 13 24
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 30 33 17 13 3 0 3 66 17 30
2019 PG-02 18 55 9 9 0 0 9 80 10 11

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 23 37 17 17 3 0 3 62 21 30
2019 PG-02 36 36 9 9 0 0 9 80 10 11
2018 PG 36 36 16 0 12 0 0 72 12 25
2017 PG 37 37 13 9 5 0 0 74 14 22
2014 PG 33 22 19 15 7 4 0 58 23 27
2011 PG 25 50 15 5 5 0 0 75 10 20

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 20 53 3 7 13 3 0 76 21 30
2019 PG-02 27 55 0 0 9 9 0 90 10 11
2018 PG 32 44 4 8 12 0 0 76 20 25
2017 PG 37 28 18 8 5 5 0 68 13 22
2014 PG 33 22 30 11 4 0 0 55 15 27
2011 PG 40 25 30 0 5 0 0 65 5 20

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 33 30 10 17 10 0 0 63 27 30
2019 PG-02 36 36 9 9 9 0 0 73 18 11
2018 PG 32 36 16 4 8 0 4 71 13 25
2017 PG 46 23 9 5 13 5 0 72 18 22
2014 PG 37 22 11 11 15 4 0 61 27 27
2011 PG 40 35 15 5 5 0 0 75 10 20

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 79 10 10 0 0 0 0 90 0 29
2019 PG-02 80 20 0 0 0 0 0 100 0 10
2017 PG 77 14 5 5 0 0 0 91 5 22
2014 PG 78 7 7 0 7 0 0 85 7 27
2011 PG 75 5 0 5 15 0 0 80 20 20

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 67 13 7 10 0 0 3 83 10 30
2019 PG-02 45 27 0 18 0 0 9 80 20 11
2017 PG 58 23 9 0 0 5 5 90 0 22
2014 PG 44 37 0 4 4 7 4 92 8 27
2011 PG 57 29 5 0 5 0 5 90 5 21

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 43 20 20 3 10 3 0 66 14 30
2019 PG-02 45 27 9 0 9 9 0 80 10 11
2018 PG 48 20 16 8 8 0 0 68 16 25
2017 PG 69 8 5 5 5 9 0 85 10 22

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 28 41 14 10 7 0 0 69 17 29
2019 PG-02 30 50 10 0 10 0 0 80 10 10
2018 PG 40 32 8 8 12 0 0 72 20 25
2017 PG 55 28 0 13 5 0 0 83 17 22
2014 PG 37 26 22 4 11 0 0 63 15 27
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 17 37 23 13 10 0 0 53 23 30
2019 PG-02 27 45 9 9 9 0 0 73 18 11
2018 PG 20 36 8 12 8 16 0 67 24 25
2017 PG 28 14 18 14 5 22 0 54 24 22
2014 PG 15 22 30 15 7 11 0 42 25 27
2011 PG 29 24 24 14 5 5 0 55 20 21

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 13 37 27 3 20 0 0 50 23 30
2019 PG-02 27 36 9 0 27 0 0 64 27 11
2018 PG 8 28 28 20 16 0 0 36 36 25
2017 PG 28 14 22 17 5 14 0 49 25 22
2014 PG 7 18 26 33 7 4 4 28 44 27
2011 PG 24 24 38 10 5 0 0 48 14 21

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 7 27 30 23 13 0 0 33 37 30
2019 PG-02 18 27 27 9 18 0 0 45 27 11
2018 PG 4 32 24 28 12 0 0 36 40 25
2017 PG 25 22 22 9 5 17 0 56 17 22
2014 PG 4 14 19 41 7 15 0 21 57 27
2011 PG 29 14 24 14 10 10 0 47 26 21

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 7 27 17 27 23 0 0 33 50 30
2019 PG-02 18 18 27 9 27 0 0 36 36 11
2018 PG 0 32 28 20 20 0 0 32 40 25
2017 PG 28 28 19 13 0 13 0 64 15 22
2014 PG 4 14 15 34 19 15 0 21 61 27
2011 PG 20 15 40 20 5 0 0 35 25 20

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 43 20 13 7 10 7 0 68 18 30
2019 PG-02 55 9 18 0 0 18 0 78 0 11
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 17 40 23 13 7 0 0 57 20 30
2019 PG-02 9 45 18 18 9 0 0 55 27 11
2018 PG 12 44 20 16 8 0 0 56 24 25
2017 PG 22 59 14 5 0 0 0 82 5 22
2014 PG 15 44 26 7 4 4 0 61 12 27
2011 PG 33 29 29 10 0 0 0 62 10 21

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 10 10 33 33 13 0 0 20 47 30
2019 PG-02 9 9 27 27 27 0 0 18 55 11

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 10 47 13 20 7 0 3 59 28 30
2019 PG-02 18 55 9 18 0 0 0 73 18 11
2018 PG 24 32 24 8 12 0 0 56 20 25
2017 PG 41 32 14 5 3 5 0 77 9 22
2014 PG 26 30 22 7 7 7 0 60 16 27
2011 PG 57 14 14 5 10 0 0 71 14 21

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 13 33 33 17 3 0 0 47 20 30
2019 PG-02 9 27 27 36 0 0 0 36 36 11
2018 PG 16 24 44 4 8 4 0 42 13 25

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 13 10 43 20 10 0 3 24 31 30
2019 PG-02 9 18 45 27 0 0 0 27 27 11
2018 PG 8 28 32 4 16 8 4 41 23 25
2017 PG 30 25 18 0 17 9 0 61 19 22
2014 PG 4 26 30 15 11 15 0 35 31 27
2011 PG 10 24 29 14 14 10 0 37 32 21

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 10 33 27 20 7 3 0 45 28 30
2019 PG-02 18 27 18 27 9 0 0 45 36 11
2018 PG 12 36 16 16 20 0 0 48 36 25
2017 PG 19 28 22 9 14 8 0 51 25 22
2014 PG 22 30 15 19 11 4 0 54 31 27
2011 PG 38 38 14 10 0 0 0 76 10 21

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 7 30 20 30 13 0 0 37 43 30
2019 PG-02 18 18 18 45 0 0 0 36 45 11
2018 PG 8 24 20 24 20 0 4 33 46 25
2017 PG 23 14 21 14 19 9 0 41 36 22
2014 PG 14 34 11 15 26 0 0 48 41 27
2011 PG 24 19 43 0 14 0 0 43 14 21

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 40 30 27 3 0 0 0 70 3 30
2019 PG-02 45 18 27 9 0 0 0 64 9 11

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 37 10 20 10 10 3 10 54 23 30
2019 PG-02 27 9 18 18 18 9 0 40 40 11

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 40 13 27 7 10 0 3 55 17 30
2019 PG-02 36 18 27 0 18 0 0 55 18 11

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 27 17 27 10 17 0 3 45 28 30
2019 PG-02 18 27 27 9 18 0 0 45 27 11

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 40 7 23 7 20 0 3 48 28 30
2019 PG-02 27 0 27 9 36 0 0 27 45 11

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 53 20 17 7 0 0 3 76 7 30
2019 PG-02 55 27 18 0 0 0 0 82 0 11

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 63 3 10 0 7 3 13 80 8 30
2019 PG-02 73 0 9 0 0 9 9 89 0 11

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 63 7 10 3 0 0 17 84 4 30
2019 PG-02 73 9 9 0 0 0 9 90 0 11

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 13 37 20 17 3 10 0 56 22 30
2019 PG-02 18 27 9 18 9 18 0 56 33 11
2018 PG 12 32 24 16 12 0 4 46 29 25
2017 PG 24 31 31 0 5 9 0 60 5 22

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 30 33 13 17 0 7 0 68 18 30
2019 PG-02 36 27 9 18 0 9 0 70 20 11
2018 PG 48 32 12 8 0 0 0 80 8 25
2017 PG 47 22 14 0 5 13 0 79 5 22
2014 PG 41 33 22 4 0 0 0 74 4 27
2011 PG 38 33 14 10 5 0 0 71 14 21

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 40 37 10 10 0 3 0 79 10 30
2019 PG-02 36 36 9 18 0 0 0 73 18 11
2018 PG 33 29 13 4 8 13 0 71 14 24
2017 PG 38 27 23 0 0 13 0 74 0 22
2014 PG 26 37 30 0 0 7 0 68 0 27

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 37 47 7 7 3 0 0 83 10 30
2019 PG-02 36 45 9 0 9 0 0 82 9 11
2018 PG 40 32 20 8 0 0 0 72 8 25
2017 PG 41 32 17 0 5 5 0 77 5 22
2014 PG 30 33 22 11 4 0 0 63 15 27
2011 PG 43 38 10 5 5 0 0 81 10 21

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 17 23 37 7 17 0 0 40 23 30
2019 PG-02 18 27 36 0 18 0 0 45 18 11
2018 PG 20 28 4 20 24 0 4 50 46 25
2017 PG 37 23 23 4 8 5 0 64 12 22
2014 PG 7 19 30 29 15 0 0 26 44 27
2011 PG 19 19 38 10 14 0 0 38 24 21

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 17 23 30 17 13 0 0 40 30 30
2019 PG-02 18 36 18 9 18 0 0 55 27 11
2018 PG 20 28 4 24 20 0 4 50 46 25
2017 PG 24 42 22 0 8 5 0 68 8 22
2014 PG 7 22 26 29 15 0 0 30 44 27
2011 PG 19 33 38 5 5 0 0 52 10 21

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 13 23 30 13 17 3 0 38 31 30
2019 PG-02 9 27 27 9 18 9 0 40 30 11
2018 PG 16 12 20 20 28 0 4 29 50 25
2017 PG 25 14 40 7 5 9 0 42 13 22
2014 PG 15 7 33 22 22 0 0 22 44 27
2011 PG 14 19 24 33 10 0 0 33 43 21
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 PG 40 13 47 30
2019 PG-02 18 27 55 11
2018 PG 52 12 36 25
2017 PG 18 23 59 22
2014 PG 45 11 45 27
2011 PG 43 19 38 21

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 PG 17 8 67 0 0 8 12
2018 PG 0 8 85 0 0 8 13
2014 PG 17 8 67 0 9999 8 12
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 20 33 20 27 0 0 0 53 27 30
2019 PG-02 0 36 18 45 0 0 0 36 45 11

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 23 33 20 7 0 17 0 68 8 30
2019 PG-02 18 36 27 0 0 18 0 67 0 11
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 PG 23 77 30

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 17 7 33 13 7 23 0 30 26 30
2019 PG-02 18 9 36 0 9 27 0 38 13 11
2018 PG 4 20 24 8 12 24 8 35 29 25
2017 PG 9 11 27 5 5 35 9 36 16 22
2014 PG 4 11 22 0 7 41 15 33 17 27

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 30 23 33 10 0 3 0 55 10 30
2019 PG-02 27 27 45 0 0 0 0 55 0 11
2018 PG 8 32 16 12 4 24 4 56 22 25
2017 PG 28 5 37 8 5 13 5 40 16 22
2014 PG 11 33 26 4 4 19 4 57 10 27
2011 PG 33 19 19 14 0 14 0 61 17 21
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 17 10 37 10 0 23 3 36 14 30
2019 PG-02 18 9 27 9 0 36 0 43 14 11
2018 PG 4 16 40 0 0 32 8 33 0 25
2017 PG 9 20 18 0 0 48 5 61 0 22
2014 PG 8 7 33 4 4 26 19 26 13 27

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 37 27 17 7 0 13 0 73 8 30
2019 PG-02 27 36 9 9 0 18 0 78 11 11
2018 PG 8 32 28 0 0 28 4 59 0 25
2017 PG 28 27 23 0 0 17 5 71 0 22
2014 PG 8 18 30 7 4 33 0 39 17 27
2011 PG 38 24 24 5 0 10 0 68 5 21
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 23 13 23 13 23 0 3 38 38 30
2019 PG-02 18 27 18 9 18 0 9 50 30 11
2018 PG 12 16 20 20 28 0 4 29 50 25
2017 PG 35 18 16 9 18 0 5 56 28 22

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 10 30 13 20 27 0 0 40 47 30
2019 PG-02 9 45 18 9 18 0 0 55 27 11
2018 PG 4 12 20 28 36 0 0 16 64 25
2017 PG 14 28 14 16 23 0 5 44 41 22

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 7 28 24 17 24 0 0 34 41 29
2019 PG-02 9 36 27 9 18 0 0 45 27 11
2018 PG 4 24 32 16 24 0 0 28 40 25
2017 PG 14 27 19 22 14 0 5 42 38 22

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 3 20 20 13 40 3 0 24 55 30
2019 PG-02 0 36 18 18 18 9 0 40 40 11
2018 PG 8 8 8 16 60 0 0 16 76 25
2017 PG 5 18 8 29 30 5 5 25 65 22

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 43 13 13 13 10 0 7 61 25 30
2019 PG-02 55 27 9 0 0 0 9 90 0 11
2018 PG 16 20 20 8 12 0 24 47 26 25
2017 PG 35 23 14 5 9 0 14 67 16 22

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 28 21 24 17 10 0 0 48 28 29
2019 PG-02 30 30 20 20 0 0 0 60 20 10
2018 PG 16 24 24 12 20 0 4 42 33 25
2017 PG 33 18 23 11 5 0 10 57 18 21

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 23 27 20 17 10 3 0 52 28 30
2019 PG-02 27 18 18 27 0 9 0 50 30 11
2018 PG 8 44 24 12 8 0 4 54 21 25
2017 PG 9 17 36 14 14 5 5 29 31 22

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 10 27 17 23 20 3 0 38 45 30
2019 PG-02 9 36 18 18 9 9 0 50 30 11
2018 PG 4 24 16 20 32 0 4 29 54 25
2017 PG 9 32 27 13 9 0 9 46 25 22

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 20 23 20 23 13 0 0 43 37 30
2019 PG-02 27 9 45 9 9 0 0 36 18 11
2018 PG 4 44 12 12 24 0 4 50 38 25
2017 PG 5 34 31 13 9 0 9 42 24 22

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 33 13 27 17 10 0 0 47 27 30
2019 PG-02 45 0 27 18 9 0 0 45 27 11

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 14 28 31 17 7 3 0 43 25 29
2019 PG-02 18 27 27 18 0 9 0 50 20 11
2018 PG 17 33 17 21 13 0 0 50 33 24
2017 PG 17 28 28 8 14 0 5 48 23 22

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 48 28 10 3 0 0 10 85 4 29
2019 PG-02 55 9 9 9 0 0 18 78 11 11
2018 PG 56 32 4 4 0 0 4 92 4 25
2017 PG 68 18 0 0 0 0 14 100 0 22

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 63 10 10 0 3 0 13 85 4 30
2019 PG-02 73 0 0 0 9 0 18 89 11 11
2018 PG 44 36 4 0 0 0 16 95 0 25

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 63 13 10 3 3 0 7 82 7 30
2019 PG-02 82 0 9 9 0 0 0 82 9 11
2018 PG 48 12 16 4 4 4 12 71 10 25
2017 PG 81 0 5 0 5 0 9 90 5 22

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 50 23 17 3 7 0 0 73 10 30
2019 PG-02 55 18 18 9 0 0 0 73 9 11
2018 PG 38 29 17 4 13 0 0 67 17 24
2017 PG 47 27 5 5 8 0 9 81 14 22

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 43 13 30 7 7 0 0 57 13 30
2019 PG-02 73 0 27 0 0 0 0 73 0 11
2018 PG 33 17 25 17 8 0 0 50 25 24
2017 PG 55 17 5 9 5 5 5 80 15 22

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 70 10 3 0 0 0 17 96 0 30
2019 PG-02 73 0 9 0 0 0 18 89 0 11
2018 PG 54 17 8 0 0 0 21 89 0 24
2017 PG 51 9 0 0 0 0 39 100 0 22

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 67 17 3 3 3 3 3 89 7 30
2019 PG-02 55 27 9 0 0 9 0 90 0 11
2018 PG 54 25 13 0 4 0 4 83 4 24
2017 PG 64 9 4 5 0 5 14 90 6 22

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 70 13 3 3 10 0 0 83 13 30
2019 PG-02 55 27 9 0 9 0 0 82 9 11
2018 PG 50 29 8 4 4 0 4 83 9 24
2017 PG 63 28 0 0 0 0 9 100 0 22

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 70 17 10 3 0 0 0 87 3 30
2019 PG-02 55 27 18 0 0 0 0 82 0 11
2018 PG 46 25 21 4 0 0 4 74 4 24
2017 PG 49 29 5 3 0 0 14 91 4 22

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 10 23 40 17 10 0 0 33 27 30
2019 PG-02 18 45 27 9 0 0 0 64 9 11
2018 PG 4 20 28 24 20 0 4 25 46 25
2017 PG 14 9 40 23 9 5 0 24 34 22

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 25 21 39 14 0 0 0 14 46 28
2018 PG 28 28 28 8 4 0 4 13 58 25
2017 PG 9 46 31 5 5 0 5 10 58 22

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 28 34 24 14 0 0 0 62 14 29
2019 PG-02 40 30 30 0 0 0 0 70 0 10
2018 PG 20 48 20 4 8 0 0 68 12 25
2017 PG 28 45 18 0 5 3 0 76 5 22

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 10 37 23 20 10 0 0 47 30 30
2019 PG-02 18 45 18 9 9 0 0 64 18 11
2018 PG 8 36 20 8 24 0 4 46 33 25
2017 PG 8 38 22 19 9 3 0 48 29 22
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 PG 27 73 30
2019 PG-02 36 64 11
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 27 27 7 13 23 0 3 28 72 30
2019 PG-02 36 27 0 9 18 0 9 40 60 11
2018 PG 28 8 28 4 24 4 4 30 70 25
2017 PG 22 22 9 25 13 5 5 24 76 22

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 PG 62 38 21

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 PG 32 68 19
2018 PG 19 81 16

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 16 42 0 16 21 0 5 61 39 19
2018 PG 6 25 6 6 56 0 0 31 63 16
2017 PG 13 14 16 7 39 7 5 31 52 15

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 15 25 10 10 35 0 5 42 47 20
2018 PG 0 6 25 13 38 6 13 8 62 16
2017 PG 0 16 18 7 32 14 13 21 54 15

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 PG 48 14 10 3 14 0 10 69 19 29
2019 PG-02 45 0 18 0 18 0 18 56 22 11
2018 PG 28 16 20 16 16 0 4 46 33 25
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