2019 Public Service Employee Survey Results for Financial Transactions and Reports Analysis Centre of Canada by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 47 40 4 6 3 0 0 88 9 282
2017 Shift worker 56 35 0 8 0 0 0 92 8 12
2017 Non-shift worker 50 38 4 6 2 0 0 88 8 334
2014 Shift worker 40 47 7 0 7 0 0 87 7 15
2014 Non-shift worker 50 41 2 5 3 0 0 90 8 302
2011 Shift worker 55 27 0 18 0 0 0 82 18 11
2011 Non-shift worker 42 42 3 9 4 0 0 84 13 313
2008 Shift worker 25 38 13 19 6 0 0 63 25 16
2008 Non-shift worker 48 42 3 6 2 0 0 89 8 266

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 74 15 4 4 3 0 0 89 8 282
2017 Shift worker 65 8 16 11 0 0 0 73 11 12
2017 Non-shift worker 70 18 4 5 2 0 0 89 7 333
2014 Shift worker 73 27 0 0 0 0 0 100 0 15
2014 Non-shift worker 68 20 4 4 4 0 0 88 8 301
2011 Shift worker 55 9 18 9 0 9 0 70 10 11
2011 Non-shift worker 66 19 4 5 4 0 1 86 10 313
2008 Shift worker 31 13 31 0 25 0 0 44 25 16
2008 Non-shift worker 68 17 5 7 3 0 1 85 10 265

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 50 34 7 7 3 0 0 84 10 281
2017 Shift worker 56 27 0 8 8 0 0 84 16 12
2017 Non-shift worker 56 34 3 6 1 0 0 90 7 334
2014 Shift worker 67 7 13 7 7 0 0 73 13 15
2014 Non-shift worker 59 27 5 9 1 0 0 85 10 302
2011 Shift worker 64 36 0 0 0 0 0 100 0 11
2011 Non-shift worker 58 29 4 7 2 0 0 87 9 311

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 43 36 10 7 3 0 0 80 10 278
2017 Shift worker 48 27 0 16 8 0 0 76 24 12
2017 Non-shift worker 49 36 4 7 3 0 0 85 10 334
2014 Shift worker 53 20 13 7 7 0 0 73 13 15
2014 Non-shift worker 46 33 8 9 3 0 0 80 12 302
2011 Shift worker 18 64 18 0 0 0 0 82 0 11
2011 Non-shift worker 36 38 12 10 4 0 0 74 14 313
2008 Shift worker 19 31 13 25 6 0 6 53 33 16
2008 Non-shift worker 24 37 15 17 7 0 0 61 23 266

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 60 33 4 1 3 0 0 92 4 279
2017 Shift worker 56 44 0 0 0 0 0 100 0 12
2017 Non-shift worker 61 32 4 2 0 0 0 93 2 334
2014 Shift worker 53 47 0 0 0 0 0 100 0 15
2014 Non-shift worker 59 33 5 3 1 0 0 92 3 302

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 57 26 6 6 4 0 0 84 10 281
2017 Shift worker 65 27 8 0 0 0 0 92 0 12
2017 Non-shift worker 63 27 4 5 1 0 0 90 7 334
2014 Shift worker 60 33 7 0 0 0 0 93 0 15
2014 Non-shift worker 58 25 8 7 2 1 0 84 8 302
2011 Shift worker 45 27 18 0 0 0 9 80 0 11
2011 Non-shift worker 49 33 6 8 4 1 0 82 12 313

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 54 31 9 2 3 1 0 86 5 281
2017 Shift worker 40 24 35 0 0 0 0 65 0 12
2017 Non-shift worker 46 37 11 5 1 0 0 83 7 334
2014 Shift worker 27 47 13 13 0 0 0 73 13 15
2014 Non-shift worker 42 43 7 5 2 0 0 86 7 302
2011 Shift worker 36 45 18 0 0 0 0 82 0 11
2011 Non-shift worker 38 38 12 9 3 0 0 76 12 313
2008 Shift worker 27 13 33 13 13 0 0 40 27 15
2008 Non-shift worker 43 37 11 6 3 0 0 79 9 265

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 40 33 10 11 6 1 0 74 17 283
2017 Shift worker 40 40 8 0 11 0 0 81 11 12
2017 Non-shift worker 43 36 9 6 5 0 0 80 11 334
2014 Shift worker 47 33 20 0 0 0 0 80 0 15
2014 Non-shift worker 37 35 11 12 5 1 0 72 16 302
2011 Shift worker 18 55 9 18 0 0 0 73 18 11
2011 Non-shift worker 32 38 12 10 7 0 0 70 17 313

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 43 38 8 6 5 0 0 81 11 283
2017 Shift worker 32 24 27 16 0 0 0 56 16 12
2017 Non-shift worker 44 39 6 9 2 0 0 83 11 334

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 63 24 8 2 2 0 0 87 5 283
2017 Shift worker 40 35 24 0 0 0 0 76 0 12
2017 Non-shift worker 60 30 4 3 2 0 0 90 5 334
2014 Shift worker 33 53 13 0 0 0 0 87 0 15
2014 Non-shift worker 56 32 5 5 2 0 0 87 8 302
2011 Shift worker 27 73 0 0 0 0 0 100 0 11
2011 Non-shift worker 48 38 9 4 1 0 0 86 5 313
2008 Shift worker 31 44 13 6 6 0 0 75 13 16
2008 Non-shift worker 52 35 7 4 2 0 0 87 6 265

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 40 36 9 10 5 0 0 76 15 282
2017 Shift worker 32 40 16 11 0 0 0 73 11 12
2017 Non-shift worker 46 34 8 8 5 0 0 79 13 334

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 64 28 5 1 3 0 0 92 4 281
2017 Shift worker 48 35 16 0 0 0 0 84 0 12
2017 Non-shift worker 64 27 7 2 0 0 0 90 3 334
2014 Shift worker 80 13 7 0 0 0 0 93 0 15
2014 Non-shift worker 66 28 4 2 1 0 0 93 2 302
2011 Shift worker 55 45 0 0 0 0 0 100 0 11
2011 Non-shift worker 59 31 7 2 1 0 0 90 3 313

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 43 35 10 7 5 0 0 78 12 282
2017 Shift worker 32 24 24 19 0 0 0 56 19 12
2017 Non-shift worker 43 40 10 6 2 0 0 83 8 333
2014 Shift worker 33 40 20 0 7 0 0 73 7 15
2014 Non-shift worker 39 43 7 7 3 0 1 83 10 302
2011 Shift worker 9 64 18 0 0 0 9 80 0 11
2011 Non-shift worker 34 41 9 12 4 0 0 75 16 313

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 44 37 10 5 4 0 0 81 9 282
2017 Shift worker 40 8 52 0 0 0 0 48 0 12
2017 Non-shift worker 48 33 9 6 3 0 0 82 9 334
2014 Shift worker 53 20 13 7 7 0 0 73 13 15
2014 Non-shift worker 45 35 9 7 3 0 0 81 10 302

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 43 39 7 7 4 0 0 83 11 274
2017 Shift worker 40 35 16 0 8 0 0 76 8 12
2017 Non-shift worker 50 36 8 4 1 0 0 86 6 334
2014 Shift worker 67 13 7 13 0 0 0 80 13 15
2014 Non-shift worker 50 35 7 5 2 0 1 86 7 301
2011 Shift worker 55 27 18 0 0 0 0 82 0 11
2011 Non-shift worker 47 36 9 6 1 0 0 84 7 313

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 52 36 8 2 3 0 0 88 4 281
2017 Shift worker 48 24 27 0 0 0 0 73 0 12
2017 Non-shift worker 55 32 9 3 1 0 0 87 4 334
2014 Shift worker 53 27 13 7 0 0 0 80 7 15
2014 Non-shift worker 49 36 9 4 2 0 0 84 6 302
2011 Shift worker 45 55 0 0 0 0 0 100 0 11
2011 Non-shift worker 46 36 10 6 1 0 0 83 7 313
2008 Shift worker 31 31 13 13 13 0 0 63 25 16
2008 Non-shift worker 50 36 6 6 2 0 0 86 8 266

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 42 30 18 6 3 1 0 73 9 283
2017 Shift worker 56 44 0 0 0 0 0 100 0 12
2017 Non-shift worker 47 36 11 4 2 0 1 84 5 334
2014 Shift worker 33 47 13 7 0 0 0 80 7 15
2014 Non-shift worker 43 40 11 5 2 0 0 83 6 302
2011 Shift worker 73 27 0 0 0 0 0 100 0 11
2011 Non-shift worker 34 39 17 6 3 0 0 74 9 313
2008 Shift worker 38 44 6 6 0 0 6 87 7 16
2008 Non-shift worker 34 41 15 6 4 0 0 75 10 266

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 7 22 36 22 12 1 1 34 29 283
2017 Shift worker 8 8 35 16 16 0 16 38 19 12
2017 Non-shift worker 8 13 34 24 16 0 4 42 22 331
2014 Shift worker 0 40 40 13 7 0 0 20 40 15
2014 Non-shift worker 7 17 35 23 16 1 1 39 25 300
2011 Shift worker 9 27 36 27 0 0 0 27 36 11
2011 Non-shift worker 6 26 32 21 11 1 3 34 33 312
2008 Shift worker 19 44 13 13 6 0 6 20 67 16
2008 Non-shift worker 9 27 37 17 9 0 2 26 36 266

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 7 17 29 22 23 1 1 46 25 279
2017 Shift worker 0 0 44 24 16 0 16 48 0 12
2017 Non-shift worker 7 12 23 25 29 1 3 56 20 328
2014 Shift worker 7 13 33 20 27 0 0 47 20 15
2014 Non-shift worker 3 7 24 29 32 2 3 65 11 302
2011 Shift worker 9 9 64 9 9 0 0 18 18 11
2011 Non-shift worker 5 12 23 33 20 2 4 56 19 313
2008 Shift worker 19 38 31 0 13 0 0 13 56 16
2008 Non-shift worker 10 24 32 18 13 1 2 32 35 265

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 8 18 31 23 18 1 1 42 26 281
2017 Shift worker 0 24 19 32 16 0 8 53 26 12
2017 Non-shift worker 8 15 29 23 22 1 3 47 23 329
2014 Shift worker 20 13 27 20 20 0 0 40 33 15
2014 Non-shift worker 8 15 31 25 20 1 1 46 23 302
2011 Shift worker 9 36 27 18 0 0 9 20 50 11
2011 Non-shift worker 11 17 31 24 14 0 3 40 29 312
2008 Shift worker 20 47 13 7 7 7 0 14 71 15
2008 Non-shift worker 11 18 34 24 11 0 2 35 30 265

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 4 14 27 31 24 0 0 54 18 281
2017 Shift worker 0 0 27 32 24 0 16 67 0 12
2017 Non-shift worker 3 6 26 37 25 0 3 64 10 326
2014 Shift worker 0 13 20 40 27 0 0 67 13 15
2014 Non-shift worker 3 8 33 32 22 0 1 56 11 300
2011 Shift worker 0 9 45 27 18 0 0 45 9 11
2011 Non-shift worker 4 13 29 34 17 0 3 53 17 312
2008 Shift worker 0 25 25 31 6 6 6 43 29 16
2008 Non-shift worker 6 11 38 28 16 0 1 44 18 265

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 18 22 30 16 13 1 0 29 40 282
2017 Shift worker 0 16 19 24 24 0 16 58 19 12
2017 Non-shift worker 7 15 31 22 22 1 2 45 23 329
2014 Shift worker 7 13 33 13 33 0 0 47 20 15
2014 Non-shift worker 7 12 34 22 20 2 3 44 20 302
2011 Shift worker 9 18 55 0 18 0 0 18 27 11
2011 Non-shift worker 10 18 29 24 13 1 4 40 30 312
2008 Shift worker 19 19 25 19 6 0 13 29 43 16
2008 Non-shift worker 10 21 32 20 16 1 2 37 31 263

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 9 19 27 21 20 2 3 42 29 282
2017 Shift worker 8 19 0 24 32 0 16 67 33 12
2017 Non-shift worker 5 9 26 26 28 2 4 57 15 329
2014 Shift worker 7 0 7 33 53 0 0 87 7 15
2014 Non-shift worker 1 8 19 32 30 4 6 69 10 302
2011 Shift worker 18 9 27 27 18 0 0 45 27 11
2011 Non-shift worker 4 8 24 34 22 3 5 60 14 313
2008 Shift worker 0 31 38 13 0 6 13 15 38 16
2008 Non-shift worker 5 13 28 32 20 0 2 53 18 266

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 6 16 31 26 17 2 1 45 23 282
2017 Shift worker 0 8 27 16 24 8 16 53 11 12
2017 Non-shift worker 7 11 28 29 21 1 3 52 18 329
2014 Shift worker 13 13 20 27 27 0 0 53 27 15
2014 Non-shift worker 7 17 30 26 16 2 2 43 25 299

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 7 17 33 26 15 1 1 41 24 282
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 79 11 4 4 2 0 0 90 6 283
2017 Shift worker 65 27 8 0 0 0 0 92 0 12
2017 Non-shift worker 72 17 5 2 3 0 1 90 5 334
2014 Shift worker 67 27 7 0 0 0 0 93 0 15
2014 Non-shift worker 73 15 5 5 1 0 0 88 6 302
2011 Shift worker 45 27 9 9 0 9 0 80 10 11
2011 Non-shift worker 68 17 5 5 4 0 1 87 8 311
2008 Shift worker 50 19 13 0 19 0 0 69 19 16
2008 Non-shift worker 66 15 6 5 6 0 3 83 11 266

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 39 28 15 9 3 4 2 71 13 282
2017 Shift worker 48 0 35 8 0 0 8 53 9 12
2017 Non-shift worker 35 27 12 10 4 5 6 71 16 334
2014 Shift worker 33 47 20 0 0 0 0 80 0 15
2014 Non-shift worker 39 30 12 9 2 4 5 75 12 302

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 52 25 10 8 5 0 0 78 12 283
2017 Shift worker 48 32 0 19 0 0 0 81 19 12
2017 Non-shift worker 56 25 8 7 4 0 0 81 11 334
2014 Shift worker 53 33 7 7 0 0 0 87 7 15
2014 Non-shift worker 52 29 8 8 3 0 0 81 11 302

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 60 26 5 7 2 0 0 86 9 282
2017 Shift worker 40 52 0 8 0 0 0 92 8 12
2017 Non-shift worker 58 30 4 6 2 0 0 88 7 334
2014 Shift worker 80 13 7 0 0 0 0 93 0 15
2014 Non-shift worker 55 35 4 6 0 0 0 90 6 302

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 50 32 11 5 2 0 0 83 7 282
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 61 21 13 2 1 0 1 83 4 282

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 47 32 9 7 4 1 0 80 11 283
2017 Shift worker 56 24 8 11 0 0 0 81 11 12
2017 Non-shift worker 51 34 7 5 2 0 0 85 8 334
2014 Shift worker 73 13 7 0 0 7 0 93 0 15
2014 Non-shift worker 50 30 8 8 2 1 1 82 10 302
2011 Shift worker 18 45 27 9 0 0 0 64 9 11
2011 Non-shift worker 41 34 9 13 4 0 0 75 16 311
2008 Shift worker 38 19 25 19 0 0 0 56 19 16
2008 Non-shift worker 37 35 12 9 6 0 1 73 16 266

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 55 22 11 5 4 1 1 79 10 281
2017 Shift worker 48 16 16 11 0 8 0 70 12 12
2017 Non-shift worker 59 28 6 5 2 1 1 87 6 332
2014 Shift worker 73 20 0 0 0 7 0 100 0 15
2014 Non-shift worker 59 24 10 4 2 2 0 84 6 302
2011 Shift worker 36 45 9 9 0 0 0 82 9 11
2011 Non-shift worker 51 24 9 9 3 3 1 78 12 311
2008 Shift worker 25 13 25 31 6 0 0 38 38 16
2008 Non-shift worker 46 29 11 5 7 2 1 77 12 266

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 49 29 11 9 2 0 1 79 11 282
2017 Shift worker 48 8 24 11 0 8 0 61 12 12
2017 Non-shift worker 53 33 5 5 4 0 0 86 8 334
2014 Shift worker 73 7 7 7 0 7 0 86 7 15
2014 Non-shift worker 53 29 9 5 3 1 0 83 8 302
2011 Shift worker 18 36 18 18 0 0 9 60 20 11
2011 Non-shift worker 48 28 8 10 5 0 0 76 16 311
2008 Shift worker 25 25 25 19 6 0 0 50 25 16
2008 Non-shift worker 36 39 9 9 6 1 0 76 16 266

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 84 7 4 1 3 0 1 92 4 278
2017 Shift worker 65 19 8 8 0 0 0 84 8 12
2017 Non-shift worker 84 10 2 1 2 0 1 95 3 334
2014 Shift worker 93 7 0 0 0 0 0 100 0 15
2014 Non-shift worker 85 10 2 0 2 0 1 96 2 302
2011 Shift worker 64 27 0 0 0 9 0 100 0 11
2011 Non-shift worker 79 10 4 2 4 0 1 91 6 311
2008 Shift worker 69 25 6 0 0 0 0 94 0 16
2008 Non-shift worker 73 9 5 5 5 0 4 85 10 266

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 61 17 8 5 2 1 5 83 8 283
2017 Shift worker 40 44 0 0 8 0 8 91 9 12
2017 Non-shift worker 60 20 8 2 1 2 6 87 4 334
2014 Shift worker 67 20 0 0 7 0 7 93 7 15
2014 Non-shift worker 58 18 6 5 4 4 5 83 11 302
2011 Shift worker 27 27 27 0 9 0 9 60 10 11
2011 Non-shift worker 44 23 10 7 10 3 3 71 18 313

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 69 15 10 4 1 1 0 85 5 283
2017 Shift worker 48 40 0 11 0 0 0 89 11 12
2017 Non-shift worker 64 24 6 3 2 0 0 89 5 334

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 58 25 8 5 3 0 0 84 8 283
2017 Shift worker 40 16 16 19 0 8 0 61 21 12
2017 Non-shift worker 61 24 8 4 4 0 0 85 7 334
2014 Shift worker 80 20 0 0 0 0 0 100 0 15
2014 Non-shift worker 59 28 6 3 3 0 0 88 6 301

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 40 43 8 5 0 1 3 86 6 75
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 34 34 12 12 4 2 0 70 17 283
2017 Shift worker 48 35 8 0 0 8 0 91 0 12
2017 Non-shift worker 30 32 12 14 10 1 0 63 24 334
2014 Shift worker 60 13 13 7 0 7 0 79 7 15
2014 Non-shift worker 34 34 11 12 5 5 0 72 17 302
2011 Shift worker 36 36 27 0 0 0 0 73 0 11
2011 Non-shift worker 32 34 15 7 6 5 0 69 15 312

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 31 34 16 11 7 1 0 65 19 283
2017 Shift worker 48 19 8 8 0 16 0 81 10 12
2017 Non-shift worker 32 32 11 13 10 2 0 65 23 334
2014 Shift worker 40 33 7 20 0 0 0 73 20 15
2014 Non-shift worker 36 32 14 11 6 2 0 69 17 302
2011 Shift worker 27 36 27 0 9 0 0 64 9 11
2011 Non-shift worker 32 37 16 8 5 1 0 70 14 313
2008 Shift worker 19 25 19 13 13 13 0 50 29 16
2008 Non-shift worker 22 37 19 13 6 2 1 60 20 265

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 25 34 17 16 7 2 0 59 23 282
2017 Shift worker 24 52 8 8 0 8 0 82 9 12
2017 Non-shift worker 30 30 13 13 10 3 0 62 24 334
2014 Shift worker 40 33 0 20 7 0 0 73 27 15
2014 Non-shift worker 29 35 13 15 4 5 0 67 20 301
2011 Shift worker 18 55 9 9 9 0 0 73 18 11
2011 Non-shift worker 25 44 14 9 4 4 0 72 13 310
2008 Shift worker 13 38 31 6 0 13 0 57 7 16
2008 Non-shift worker 14 44 20 14 6 3 0 60 20 266

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 27 36 13 16 6 1 0 64 23 283
2017 Shift worker 48 27 8 16 0 0 0 76 16 12
2017 Non-shift worker 28 35 14 13 8 2 0 65 21 333
2014 Shift worker 36 36 7 7 7 0 7 77 15 14
2014 Non-shift worker 24 39 16 12 7 2 0 64 19 301
2011 Shift worker 27 55 9 0 9 0 0 82 9 11
2011 Non-shift worker 24 44 13 12 5 2 0 70 17 311
2008 Shift worker 13 38 19 6 6 13 6 62 15 16
2008 Non-shift worker 17 35 19 18 10 1 0 52 29 266

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 51 29 12 4 1 2 1 83 5 283
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 56 32 7 3 1 1 0 89 4 283
2017 Shift worker 40 60 0 0 0 0 0 100 0 12
2017 Non-shift worker 54 36 5 4 1 0 0 90 5 333
2014 Shift worker 53 27 13 7 0 0 0 80 7 15
2014 Non-shift worker 47 39 6 4 3 0 0 86 7 301
2011 Shift worker 27 73 0 0 0 0 0 100 0 11
2011 Non-shift worker 43 44 9 3 1 0 0 87 4 312

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 21 43 17 14 4 1 0 65 19 283

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 52 31 9 4 1 1 1 85 5 282
2017 Shift worker 48 27 8 0 0 16 0 90 0 12
2017 Non-shift worker 45 32 12 6 4 1 1 78 10 333
2014 Shift worker 53 27 20 0 0 0 0 80 0 15
2014 Non-shift worker 48 32 8 7 4 1 0 81 11 302
2011 Shift worker 27 27 27 9 0 0 9 60 10 11
2011 Non-shift worker 43 31 12 7 3 3 1 77 10 313
2008 Shift worker 44 38 6 6 0 0 6 87 7 16
2008 Non-shift worker 41 34 9 9 5 2 0 77 14 266

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 49 36 10 4 1 0 0 86 5 283

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 22 25 17 17 10 6 4 52 30 279
2017 Shift worker 32 8 24 11 8 8 8 48 23 12
2017 Non-shift worker 20 23 13 17 17 7 3 49 37 332
2014 Shift worker 20 47 20 0 7 7 0 71 7 15
2014 Non-shift worker 19 17 14 19 16 10 5 43 41 302
2011 Shift worker 18 27 36 9 0 0 9 50 10 11
2011 Non-shift worker 12 21 18 14 17 11 8 40 38 312

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 28 32 17 15 7 1 0 61 22 280
2017 Shift worker 48 24 19 0 8 0 0 73 8 12
2017 Non-shift worker 41 35 10 8 5 1 0 76 14 332
2014 Shift worker 47 33 0 13 0 7 0 86 14 15
2014 Non-shift worker 37 34 12 11 5 1 0 72 16 302
2011 Shift worker 18 64 9 9 0 0 0 82 9 11
2011 Non-shift worker 30 34 14 11 8 2 1 66 20 312
2008 Shift worker 19 44 6 13 13 6 0 67 27 16
2008 Non-shift worker 20 37 13 18 10 2 0 58 28 266

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 20 22 18 21 17 1 1 43 39 281
2017 Shift worker 24 16 24 19 16 0 0 40 35 12
2017 Non-shift worker 21 30 13 17 15 2 2 53 33 334
2014 Shift worker 27 20 13 20 13 7 0 50 36 15
2014 Non-shift worker 23 22 14 20 17 2 2 47 38 302
2011 Shift worker 9 18 18 45 9 0 0 27 55 11
2011 Non-shift worker 19 25 16 20 16 2 2 45 38 313
2008 Shift worker 13 25 0 31 25 0 6 40 60 16
2008 Non-shift worker 6 31 19 19 22 1 2 39 42 265

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 64 18 11 3 0 1 2 86 3 281

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 63 11 8 3 4 1 10 83 8 283

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 54 23 16 5 1 1 2 79 5 283

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 52 21 13 8 3 2 2 76 11 281

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 54 15 10 7 9 1 4 73 17 282

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 76 12 5 1 2 1 2 92 3 283

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 82 7 2 1 1 4 2 95 3 282

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 87 3 2 0 0 1 7 98 0 281

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 33 38 18 8 1 2 0 72 10 280
2017 Shift worker 40 32 19 8 0 0 0 73 8 12
2017 Non-shift worker 33 42 14 7 1 2 1 77 8 333

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 48 33 14 5 1 0 0 80 6 280
2017 Shift worker 68 32 0 0 0 0 0 100 0 12
2017 Non-shift worker 53 35 9 1 1 1 0 88 3 334
2014 Shift worker 60 40 0 0 0 0 0 100 0 15
2014 Non-shift worker 56 33 6 3 1 2 0 91 3 302
2011 Shift worker 36 55 9 0 0 0 0 91 0 11
2011 Non-shift worker 45 38 11 4 2 1 0 83 6 311

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 57 28 9 2 1 2 1 87 3 279
2017 Shift worker 52 48 0 0 0 0 0 100 0 12
2017 Non-shift worker 53 32 9 2 2 1 0 87 4 332
2014 Shift worker 53 40 7 0 0 0 0 93 0 15
2014 Non-shift worker 58 29 6 2 1 3 0 90 3 302

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 63 28 5 2 1 0 0 92 3 282
2017 Shift worker 73 27 0 0 0 0 0 100 0 12
2017 Non-shift worker 61 28 7 2 1 0 0 90 3 334
2014 Shift worker 73 27 0 0 0 0 0 100 0 15
2014 Non-shift worker 63 30 4 1 1 0 0 94 2 301
2011 Shift worker 64 36 0 0 0 0 0 100 0 11
2011 Non-shift worker 56 32 7 4 2 0 0 87 5 311
2008 Shift worker 44 31 13 13 0 0 0 75 13 16
2008 Non-shift worker 50 35 7 6 3 0 0 85 9 265

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 51 30 12 5 1 1 0 82 6 281
2017 Shift worker 48 32 19 0 0 0 0 81 0 12
2017 Non-shift worker 54 27 11 5 2 1 0 82 8 334
2014 Shift worker 53 20 27 0 0 0 0 73 0 15
2014 Non-shift worker 48 30 12 6 3 0 0 79 9 302
2011 Shift worker 36 45 9 0 9 0 0 82 9 11
2011 Non-shift worker 41 30 14 11 4 1 0 71 15 313

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 48 34 12 4 1 1 0 83 5 280
2017 Shift worker 48 24 19 8 0 0 0 73 8 12
2017 Non-shift worker 54 29 12 4 2 0 0 82 6 334
2014 Shift worker 47 27 20 7 0 0 0 73 7 15
2014 Non-shift worker 49 32 9 8 2 0 1 82 9 302
2011 Shift worker 36 55 0 9 0 0 0 91 9 11
2011 Non-shift worker 41 34 12 10 4 0 0 75 13 313
2008 Shift worker 19 50 19 0 13 0 0 69 13 16
2008 Non-shift worker 38 38 10 8 5 0 0 77 13 265

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 45 24 15 9 5 3 0 70 15 281
2017 Shift worker 48 8 35 0 8 0 0 56 8 12
2017 Non-shift worker 47 24 14 8 5 2 1 73 13 333
2014 Shift worker 33 13 20 20 0 13 0 54 23 15
2014 Non-shift worker 41 24 13 12 7 3 0 67 19 302
2011 Shift worker 36 18 27 9 9 0 0 55 18 11
2011 Non-shift worker 34 27 14 12 9 3 1 63 22 313
2008 Shift worker 31 6 19 13 19 6 6 43 36 16
2008 Non-shift worker 33 26 14 15 8 3 0 61 25 266
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Non-shift worker 28 34 38 283
2017 Shift worker 27 32 40 12
2017 Non-shift worker 25 38 37 334
2014 Shift worker 33 20 47 15
2014 Non-shift worker 27 39 34 302
2011 Shift worker 55 18 27 11
2011 Non-shift worker 29 36 35 313

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Non-shift worker 11 24 45 5 8 6 80
2017 Non-shift worker 11 24 35 11 10 10 83
2014 Non-shift worker 10 19 49 21 9999 1 81
2011 Non-shift worker 12 16 50 4 9999 18 90
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 30 29 7 4 3 1 27 81 9 281

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 41 19 8 0 1 5 26 87 2 282
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 10 90 282

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 64 36 28

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 61 39 28

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 28

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 28

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 29 71 28

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 25 75 28

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 39 61 28

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 39 61 28

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 50 50 28

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 25 75 28

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 28

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 39 61 28

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 18 82 28

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 46 54 28

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 25 75 28

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 28

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 28

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 39 61 28

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 17 83 282

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 25 21 19 7 6 18 4 59 17 283
2017 Shift worker 16 16 24 0 0 35 8 57 0 12
2017 Non-shift worker 19 18 17 6 6 25 10 57 18 334
2014 Shift worker 33 20 13 0 0 13 20 80 0 15
2014 Non-shift worker 26 13 14 6 5 28 8 60 18 302

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 46 35 9 5 2 1 0 83 8 283
2017 Shift worker 24 32 19 8 0 16 0 67 10 12
2017 Non-shift worker 38 29 15 6 4 7 1 72 11 334
2014 Shift worker 40 33 0 0 0 27 0 100 0 15
2014 Non-shift worker 39 28 13 5 3 11 1 76 9 302
2011 Shift worker 36 36 18 9 0 0 0 73 9 11
2011 Non-shift worker 36 32 18 2 2 9 0 75 5 311
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 6 94 282

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 44 56 16

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 16

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 16

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 16

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 15

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 15

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 33 67 15

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 15

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 15

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 15

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 47 53 15

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 15

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 0 100 15

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 47 53 15

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 7 93 283

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 27 16 19 4 3 24 7 62 9 283
2017 Shift worker 8 32 16 0 0 27 16 71 0 12
2017 Non-shift worker 22 16 16 1 3 32 10 65 7 334
2014 Shift worker 20 27 0 0 0 33 20 100 0 15
2014 Non-shift worker 24 13 12 1 2 41 8 72 5 302

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 48 31 13 2 1 4 1 83 3 283
2017 Shift worker 24 40 19 0 0 8 8 77 0 12
2017 Non-shift worker 42 30 12 2 3 8 2 81 6 334
2014 Shift worker 33 47 0 0 0 20 0 100 0 15
2014 Non-shift worker 43 27 11 1 1 15 2 84 3 302
2011 Shift worker 60 20 20 0 0 0 0 80 0 10
2011 Non-shift worker 42 32 13 2 1 10 0 82 3 312
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 58 23 10 5 3 0 0 82 8 282
2017 Shift worker 32 16 16 19 0 8 8 58 23 12
2017 Non-shift worker 47 28 11 6 5 0 2 77 11 333

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 23 32 18 15 11 1 0 56 27 283
2017 Shift worker 32 16 27 0 0 8 16 64 0 12
2017 Non-shift worker 24 34 26 10 4 0 1 59 15 333

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 33 34 15 11 5 1 0 68 17 281
2017 Shift worker 48 0 27 0 0 8 16 64 0 12
2017 Non-shift worker 38 33 18 6 3 0 2 72 9 332

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 16 23 25 17 18 0 0 39 35 282
2017 Shift worker 32 27 24 0 0 8 8 71 0 12
2017 Non-shift worker 27 33 21 10 6 1 1 62 16 334

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 57 24 6 6 4 1 3 84 10 280
2017 Shift worker 56 19 0 0 0 8 16 100 0 12
2017 Non-shift worker 61 23 7 3 1 0 5 89 4 332

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 43 30 15 8 4 0 0 73 12 281
2017 Shift worker 48 27 16 0 0 0 8 82 0 12
2017 Non-shift worker 45 30 16 6 4 0 1 75 10 333

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 38 33 18 5 4 0 1 72 9 283
2017 Shift worker 16 24 44 0 0 0 16 48 0 12
2017 Non-shift worker 37 33 17 7 3 0 2 72 11 333

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 29 35 18 12 5 0 0 64 18 281
2017 Shift worker 32 16 16 19 0 0 16 58 23 12
2017 Non-shift worker 34 33 16 9 5 0 2 69 15 331

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 41 27 19 10 3 0 0 69 12 282
2017 Shift worker 32 32 19 0 0 0 16 77 0 12
2017 Non-shift worker 43 28 13 8 5 0 2 73 14 333

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 48 25 13 8 4 0 1 74 12 283

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 45 29 15 7 3 1 0 75 10 281
2017 Shift worker 32 52 0 0 0 0 16 100 0 12
2017 Non-shift worker 45 31 13 6 3 0 2 78 9 331

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 69 17 9 4 1 0 0 86 5 283
2017 Shift worker 56 8 19 8 0 0 8 70 9 12
2017 Non-shift worker 70 18 7 2 1 0 2 90 3 334

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 83 8 3 1 0 0 5 96 1 281
2017 Shift worker 65 19 0 0 0 0 16 100 0 12
2017 Non-shift worker 77 11 6 2 2 1 1 89 4 333

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 76 11 6 2 3 0 1 89 5 279
2017 Shift worker 24 40 27 0 0 0 8 70 0 12
2017 Non-shift worker 57 29 9 3 2 0 1 87 5 334

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 65 23 8 2 1 1 0 89 3 277
2017 Shift worker 32 32 27 0 0 0 8 70 0 12
2017 Non-shift worker 63 17 9 6 4 0 1 82 10 334

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 67 20 7 4 2 0 0 87 6 278
2017 Shift worker 48 11 8 0 0 0 32 88 0 12
2017 Non-shift worker 56 16 3 2 1 0 23 93 4 334

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 61 12 3 1 1 0 21 93 4 278
2017 Shift worker 81 11 0 0 0 0 8 100 0 12
2017 Non-shift worker 79 10 3 1 1 0 5 94 2 333

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 75 12 6 0 0 0 7 93 0 278
2017 Shift worker 32 35 16 0 8 0 8 74 9 12
2017 Non-shift worker 71 17 4 3 2 0 3 91 5 334

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 79 11 5 1 2 0 2 92 3 279
2017 Shift worker 32 44 0 8 8 0 8 82 18 12
2017 Non-shift worker 51 28 14 4 1 0 1 80 5 334

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 63 23 9 2 2 0 1 87 4 279

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 19 37 31 10 3 0 0 56 13 282
2017 Shift worker 32 32 35 0 0 0 0 65 0 12
2017 Non-shift worker 14 43 34 6 2 0 1 58 8 334

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 5 16 39 27 12 0 0 40 21 282
2017 Shift worker 0 19 24 48 8 0 0 56 19 12
2017 Non-shift worker 3 12 40 29 15 0 1 45 15 334

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 57 35 5 2 0 0 0 93 2 281
2017 Shift worker 16 56 27 0 0 0 0 73 0 12
2017 Non-shift worker 26 49 13 8 2 1 0 76 10 334

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 39 40 11 8 2 0 0 79 10 283
2017 Shift worker 32 32 27 8 0 0 0 65 8 12
2017 Non-shift worker 26 46 14 9 3 2 0 73 12 334
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 16 84 283
2017 Non-shift worker 14 86 333
2014 Non-shift worker 11 89 302

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 91 9 44
2017 Non-shift worker 87 13 47
2014 Non-shift worker 68 32 34

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 77 18 0 5 0 0 0 95 5 39
2017 Non-shift worker 53 38 2 5 0 0 2 93 5 41
2014 Non-shift worker 65 22 9 4 0 0 0 87 4 23
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 58 28 6 3 1 3 0 60 40 281
2017 Shift worker 56 8 24 0 11 0 0 56 44 12
2017 Non-shift worker 56 24 8 5 3 4 1 58 42 334

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 26 74 108

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Non-shift worker 80 20 105

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 54 13 9 6 6 2 11 77 13 105
2017 Non-shift worker 48 25 7 7 3 0 11 81 11 133

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 23 8 15 8 9 3 34 48 27 105
2017 Non-shift worker 9 8 10 4 14 5 49 38 41 133

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 52 19 9 6 5 1 9 78 12 280
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