2019 Public Service Employee Survey Results for Parks Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 56 6 7 3 0 0 84 10 173
2019 Federal regulators 29 22 0 32 17 0 0 51 49 14
2019 Compliance, inspection and enforcement 16 51 6 17 9 0 0 67 27 91
2019 Communications or public affairs 38 43 3 10 5 0 0 81 15 361
2019 Security 28 53 0 7 12 0 0 81 19 13
2019 Science and technology 35 53 3 9 1 0 0 87 10 410
2019 Administration and operations 37 49 5 6 3 0 0 86 9 579
2019 Human resources 46 41 1 11 2 0 0 86 12 252
2019 Financial management 45 45 2 7 1 0 0 90 8 164
2019 Procurement 52 34 6 2 6 0 0 87 8 46
2019 Real property 36 43 4 17 0 0 0 79 17 129
2019 Materiel management 22 55 4 14 4 0 0 77 19 31
2019 Information management 36 51 8 5 0 0 0 87 5 35
2019 Information technology 33 49 5 12 1 0 0 82 14 48
2019 Data sciences 33 53 2 9 2 0 0 87 11 43
2019 Policy 32 53 4 11 0 0 0 85 11 79
2019 Project management 29 53 4 12 2 0 0 82 14 287
2019 Other services to the public 38 44 3 10 4 0 0 83 14 846
2019 None of the above 34 46 4 14 3 0 0 79 17 650
2017 Client contact centre 29 51 9 8 3 0 0 81 11 209
2017 Federal regulators 7 78 0 15 0 0 0 85 15 12
2017 Compliance, inspection and enforcement 21 57 7 14 2 0 0 78 15 58
2017 Communications or public affairs 33 52 1 11 3 0 0 85 14 275
2017 Security 23 47 11 7 11 0 0 70 18 13
2017 Science and technology 33 55 3 7 2 0 0 87 10 333
2017 Administration and operations 35 48 4 11 2 0 0 83 13 497
2017 Human resources 51 43 3 2 2 0 0 94 4 208
2017 Financial management 40 47 3 7 3 0 0 87 10 169
2017 Procurement 27 52 12 7 2 0 0 79 9 41
2017 Real property 20 56 7 11 6 0 0 76 17 126
2017 Materiel management 19 58 8 12 4 0 0 76 16 26
2017 Information management 40 45 5 6 0 0 4 89 6 31
2017 Information technology 32 49 4 15 0 0 0 80 15 61
2017 Data sciences 37 56 0 3 5 0 0 93 7 27
2017 Policy 38 50 5 5 3 0 0 87 8 68
2017 Project management 29 50 4 13 3 0 0 79 16 310
2017 Other services to the public 36 48 4 9 3 0 0 84 12 703
2017 None of the above 31 51 5 10 3 0 0 81 14 769
2014 Client contact centre 27 53 6 8 6 1 0 80 14 196
2014 Federal regulators 41 34 0 25 0 0 0 75 25 11
2014 Compliance, inspection and enforcement 16 50 8 19 7 0 0 67 26 73
2014 Communications or public affairs 33 44 5 14 4 0 0 78 18 232
2014 Security 19 44 7 18 12 0 0 63 30 13
2014 Science and technology 24 59 4 11 2 0 0 83 13 288
2014 Administration and operations 33 50 3 11 3 0 0 83 14 442
2014 Human resources 41 47 1 10 1 0 0 88 11 182
2014 Financial management 39 45 5 9 1 1 0 85 10 140
2014 Procurement 25 64 3 7 0 0 0 90 7 24
2014 Real property 29 53 9 7 2 0 0 82 9 117
2014 Materiel management 24 56 7 14 0 0 0 80 14 41
2014 Information management 47 43 0 5 5 0 0 90 10 34
2014 Information technology 44 42 2 10 2 0 0 86 12 50
2014 Other services to the public 26 53 5 13 3 0 0 78 16 730
2014 None of the above 25 53 5 11 6 0 0 78 16 660

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 66 18 2 5 6 2 1 87 11 173
2019 Federal regulators 67 27 0 0 0 0 6 100 0 14
2019 Compliance, inspection and enforcement 73 17 3 2 1 0 4 94 3 91
2019 Communications or public affairs 77 17 1 2 2 0 0 94 4 359
2019 Security 81 7 5 7 0 0 0 88 7 13
2019 Science and technology 78 11 4 3 1 0 3 91 5 409
2019 Administration and operations 74 15 6 3 1 0 1 91 4 580
2019 Human resources 60 26 5 6 3 0 0 86 9 252
2019 Financial management 61 26 6 3 1 0 2 89 5 164
2019 Procurement 68 14 0 9 7 0 2 83 17 46
2019 Real property 73 20 4 2 1 0 0 94 3 129
2019 Materiel management 59 25 3 9 4 0 0 83 13 31
2019 Information management 56 21 2 18 2 0 0 77 20 35
2019 Information technology 48 29 10 7 2 0 4 80 10 47
2019 Data sciences 71 11 2 13 2 0 0 82 15 43
2019 Policy 65 17 6 8 4 0 0 82 11 79
2019 Project management 73 16 6 3 2 0 0 90 5 286
2019 Other services to the public 78 13 3 2 2 0 2 93 4 847
2019 None of the above 75 14 5 2 1 0 2 92 3 653
2017 Client contact centre 57 27 5 8 1 0 2 86 10 211
2017 Federal regulators 76 10 0 15 0 0 0 85 15 12
2017 Compliance, inspection and enforcement 76 21 3 0 0 0 0 97 0 58
2017 Communications or public affairs 73 19 3 4 0 0 1 93 4 275
2017 Security 53 13 18 5 0 0 10 74 6 13
2017 Science and technology 80 9 3 4 2 0 1 90 6 333
2017 Administration and operations 74 17 3 3 2 0 1 92 5 496
2017 Human resources 64 21 5 7 0 0 1 87 8 209
2017 Financial management 59 26 9 5 1 0 1 85 6 167
2017 Procurement 66 18 2 7 4 0 2 86 12 41
2017 Real property 61 26 7 4 2 0 0 86 6 126
2017 Materiel management 65 24 4 0 7 0 0 89 7 26
2017 Information management 72 14 2 0 4 0 8 93 5 31
2017 Information technology 64 17 3 8 8 0 0 82 16 61
2017 Data sciences 76 9 3 8 5 0 0 84 13 27
2017 Policy 64 14 4 12 7 0 0 77 18 68
2017 Project management 63 22 7 3 2 1 1 87 6 310
2017 Other services to the public 80 13 2 2 1 1 2 95 3 702
2017 None of the above 71 18 4 3 1 0 2 91 5 769
2014 Client contact centre 59 22 4 10 3 0 2 83 13 197
2014 Federal regulators 60 24 0 8 0 0 8 91 9 11
2014 Compliance, inspection and enforcement 66 24 3 3 4 0 1 91 7 73
2014 Communications or public affairs 68 22 4 4 1 0 1 91 5 232
2014 Security 50 25 6 0 7 12 0 85 8 13
2014 Science and technology 73 17 5 2 4 0 0 89 5 288
2014 Administration and operations 67 21 5 3 2 0 1 89 6 443
2014 Human resources 59 30 2 8 2 0 0 88 9 182
2014 Financial management 59 24 9 4 2 1 1 84 7 140
2014 Procurement 70 19 4 3 3 0 0 89 7 24
2014 Real property 55 24 5 4 2 0 10 88 7 117
2014 Materiel management 54 32 3 3 3 0 4 90 7 41
2014 Information management 62 25 5 3 0 0 5 92 3 34
2014 Information technology 62 12 8 8 8 0 2 75 17 50
2014 Other services to the public 78 13 3 3 1 0 2 93 4 730
2014 None of the above 70 16 5 2 3 0 3 89 5 660

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 35 45 6 12 2 0 0 80 14 173
2019 Federal regulators 44 29 6 12 9 0 0 72 21 14
2019 Compliance, inspection and enforcement 32 33 4 20 12 0 0 65 31 91
2019 Communications or public affairs 41 38 6 9 5 0 0 79 15 361
2019 Security 16 70 7 7 0 0 0 86 7 13
2019 Science and technology 35 41 6 14 4 0 0 76 18 410
2019 Administration and operations 45 35 4 12 4 0 0 80 16 578
2019 Human resources 53 33 4 8 1 0 0 86 9 252
2019 Financial management 47 34 7 7 5 0 0 81 12 164
2019 Procurement 66 25 4 4 2 0 0 91 5 46
2019 Real property 43 32 7 12 6 0 0 75 18 128
2019 Materiel management 28 49 11 10 2 0 0 77 12 31
2019 Information management 44 39 6 6 3 0 2 85 8 35
2019 Information technology 45 34 11 10 0 0 0 79 10 48
2019 Data sciences 46 31 2 16 4 0 0 77 21 43
2019 Policy 39 41 4 13 4 0 0 80 17 78
2019 Project management 46 27 5 15 6 0 0 74 21 287
2019 Other services to the public 46 35 7 8 4 0 1 81 12 844
2019 None of the above 43 34 6 12 5 0 1 78 17 650
2017 Client contact centre 32 44 6 15 3 0 0 76 17 211
2017 Federal regulators 37 38 10 7 7 0 0 75 15 12
2017 Compliance, inspection and enforcement 27 42 7 15 9 0 0 69 24 58
2017 Communications or public affairs 41 35 6 13 4 0 0 76 17 274
2017 Security 32 22 11 35 0 0 0 54 35 13
2017 Science and technology 37 39 4 15 5 0 0 76 20 333
2017 Administration and operations 48 33 5 10 4 0 0 80 15 496
2017 Human resources 50 29 4 14 3 0 0 79 17 208
2017 Financial management 44 42 4 8 3 0 0 85 11 168
2017 Procurement 45 29 12 7 7 0 0 75 14 41
2017 Real property 28 39 8 14 11 0 0 67 24 126
2017 Materiel management 38 37 4 7 14 0 0 75 21 26
2017 Information management 50 28 5 13 0 4 0 81 13 31
2017 Information technology 46 32 7 10 4 0 0 78 15 60
2017 Data sciences 54 17 10 19 0 0 0 71 19 27
2017 Policy 44 31 7 12 5 0 0 75 18 68
2017 Project management 35 33 8 18 6 0 0 68 24 310
2017 Other services to the public 47 33 6 8 6 0 0 80 14 701
2017 None of the above 40 36 7 10 6 0 1 77 16 769
2014 Client contact centre 33 42 9 12 4 0 0 75 16 198
2014 Federal regulators 50 42 0 8 0 0 0 92 8 11
2014 Compliance, inspection and enforcement 25 28 7 29 10 0 0 53 40 73
2014 Communications or public affairs 51 23 8 14 4 0 0 74 18 232
2014 Security 13 50 6 25 6 0 0 63 31 13
2014 Science and technology 40 34 6 15 6 0 0 73 20 288
2014 Administration and operations 43 38 5 10 4 0 0 81 14 442
2014 Human resources 47 29 9 5 9 0 0 77 14 182
2014 Financial management 52 30 5 10 3 1 0 82 12 140
2014 Procurement 41 31 4 20 3 0 0 72 23 24
2014 Real property 35 41 8 13 3 0 0 76 16 117
2014 Materiel management 31 47 6 14 2 0 0 78 16 41
2014 Information management 31 31 11 25 2 0 0 62 28 34
2014 Information technology 46 28 6 14 6 0 0 74 20 50
2014 Other services to the public 43 32 6 12 5 0 1 76 17 729
2014 None of the above 43 34 6 11 5 0 1 78 16 661

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 26 45 14 9 6 0 0 71 15 172
2019 Federal regulators 26 34 0 24 16 0 0 60 40 14
2019 Compliance, inspection and enforcement 25 43 7 20 5 0 0 68 25 91
2019 Communications or public affairs 29 43 12 13 3 0 0 73 16 358
2019 Security 46 28 7 19 0 0 0 74 19 13
2019 Science and technology 34 45 6 12 3 0 0 79 15 407
2019 Administration and operations 28 40 12 16 5 0 0 67 20 580
2019 Human resources 26 44 11 14 5 0 0 70 19 250
2019 Financial management 30 40 8 16 7 0 0 69 23 161
2019 Procurement 42 35 12 5 6 0 0 77 11 46
2019 Real property 22 38 25 10 5 0 0 60 15 129
2019 Materiel management 16 35 32 9 9 0 0 51 17 31
2019 Information management 40 34 8 16 2 0 0 74 18 35
2019 Information technology 9 48 26 10 7 0 0 57 18 48
2019 Data sciences 34 45 4 14 2 0 0 79 16 43
2019 Policy 17 50 11 15 6 0 0 67 22 78
2019 Project management 21 46 9 19 3 0 1 68 22 286
2019 Other services to the public 38 37 8 12 5 0 0 75 17 844
2019 None of the above 34 39 10 12 5 0 0 73 17 651
2018 Client contact centre 22 48 12 15 4 0 0 70 18 207
2018 Compliance, inspection and enforcement 22 51 7 13 6 0 0 73 19 92
2018 Communications or public affairs 30 45 8 11 5 0 0 76 16 350
2018 Security 34 46 0 20 0 0 0 80 20 17
2018 Science and technology 25 50 10 11 3 0 0 76 14 396
2018 Administration and operations 22 46 10 15 6 0 1 69 21 588
2018 Human resources 22 45 10 16 7 0 0 67 23 237
2018 Financial management 21 46 12 15 5 0 1 67 21 162
2018 Procurement 24 53 4 13 5 0 0 77 18 42
2018 Real property 18 37 15 20 10 0 0 56 29 116
2018 Materiel management 16 40 19 22 4 0 0 55 26 38
2018 Information management 34 47 5 11 0 0 3 83 11 34
2018 Information technology 23 34 15 16 12 0 0 57 28 49
2018 Data sciences 42 44 9 3 3 0 0 85 6 33
2018 Policy 13 53 11 11 10 0 1 67 21 85
2018 Project management 17 48 14 14 6 0 0 66 20 314
2018 Other services to the public 29 42 9 14 5 0 1 72 19 786
2018 None of the above 26 41 10 15 7 0 1 68 22 613
2017 Client contact centre 25 38 18 14 5 0 0 63 19 211
2017 Federal regulators 29 42 8 21 0 0 0 71 21 12
2017 Compliance, inspection and enforcement 28 47 8 13 4 0 0 75 17 58
2017 Communications or public affairs 27 38 11 15 8 0 0 66 23 275
2017 Security 23 35 18 24 0 0 0 58 24 13
2017 Science and technology 27 45 8 14 6 0 0 72 20 333
2017 Administration and operations 27 38 12 18 6 0 0 65 23 497
2017 Human resources 33 37 11 13 6 0 0 70 19 209
2017 Financial management 20 46 10 13 11 1 0 66 24 169
2017 Procurement 20 30 10 27 14 0 0 50 41 41
2017 Real property 15 46 16 12 12 0 0 61 23 125
2017 Materiel management 20 40 13 20 7 0 0 60 27 25
2017 Information management 34 35 18 13 0 0 0 69 13 31
2017 Information technology 27 42 15 12 4 0 0 69 16 61
2017 Data sciences 37 32 9 19 3 0 0 69 22 27
2017 Policy 32 41 10 14 4 0 0 72 18 68
2017 Project management 19 44 9 18 8 1 0 64 27 310
2017 Other services to the public 33 35 11 16 6 0 0 67 22 702
2017 None of the above 25 41 11 15 8 0 0 66 23 767
2014 Client contact centre 21 45 14 14 6 0 0 66 20 197
2014 Federal regulators 27 32 8 32 0 0 0 60 32 11
2014 Compliance, inspection and enforcement 22 45 13 13 7 0 0 67 20 73
2014 Communications or public affairs 27 36 13 19 6 0 0 62 25 232
2014 Security 25 19 20 36 0 0 0 44 36 13
2014 Science and technology 18 44 12 21 6 0 0 62 26 288
2014 Administration and operations 21 42 10 18 9 0 0 63 27 443
2014 Human resources 21 38 12 23 6 0 0 59 29 182
2014 Financial management 24 34 9 24 8 1 0 58 32 140
2014 Procurement 22 27 4 20 27 0 0 49 47 24
2014 Real property 13 40 18 22 7 0 1 53 29 117
2014 Materiel management 9 46 6 28 11 0 0 55 39 41
2014 Information management 25 50 14 3 8 0 0 76 11 34
2014 Information technology 30 39 14 6 10 0 0 70 16 50
2014 Other services to the public 25 39 11 18 7 0 0 64 25 730
2014 None of the above 21 40 12 19 7 0 0 61 27 659

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 45 39 5 7 2 1 0 86 9 171
2019 Federal regulators 49 28 6 18 0 0 0 77 18 14
2019 Compliance, inspection and enforcement 23 41 4 23 7 2 0 66 31 90
2019 Communications or public affairs 54 30 9 3 3 0 0 84 6 357
2019 Security 44 44 0 12 0 0 0 88 12 13
2019 Science and technology 47 39 6 6 2 0 0 86 8 407
2019 Administration and operations 48 34 9 6 3 0 0 82 9 580
2019 Human resources 54 34 5 4 2 0 1 89 7 251
2019 Financial management 44 38 10 6 3 0 0 82 9 159
2019 Procurement 66 23 7 0 4 0 0 89 4 46
2019 Real property 50 35 4 9 2 0 1 85 11 128
2019 Materiel management 28 50 18 4 0 0 0 78 4 31
2019 Information management 50 34 8 8 0 0 0 84 8 34
2019 Information technology 51 35 11 0 2 0 0 86 2 46
2019 Data sciences 54 27 9 10 0 0 0 81 10 43
2019 Policy 45 42 2 10 1 0 0 86 11 79
2019 Project management 47 40 5 5 2 0 0 87 7 283
2019 Other services to the public 49 33 7 8 3 0 0 82 11 845
2019 None of the above 47 34 6 9 4 0 0 81 13 650
2017 Client contact centre 41 41 7 8 2 0 0 82 11 211
2017 Federal regulators 37 24 17 22 0 0 0 61 22 12
2017 Compliance, inspection and enforcement 37 41 6 14 2 0 0 78 15 58
2017 Communications or public affairs 56 30 6 6 1 0 0 86 7 274
2017 Security 36 30 24 0 11 0 0 65 11 13
2017 Science and technology 51 35 5 7 2 0 0 86 9 332
2017 Administration and operations 47 40 6 5 2 0 0 87 7 494
2017 Human resources 60 28 6 3 2 0 1 89 5 207
2017 Financial management 49 40 5 3 2 1 0 90 6 167
2017 Procurement 47 39 12 2 0 0 0 86 2 41
2017 Real property 38 47 3 6 6 0 0 85 12 126
2017 Materiel management 34 33 16 13 4 0 0 67 17 26
2017 Information management 61 21 7 2 4 4 0 85 7 31
2017 Information technology 40 47 10 3 0 0 0 87 3 61
2017 Data sciences 71 16 0 13 0 0 0 87 13 27
2017 Policy 61 37 2 1 0 0 0 97 1 68
2017 Project management 47 37 4 10 3 0 0 84 12 310
2017 Other services to the public 49 34 7 7 4 0 0 83 11 698
2017 None of the above 46 38 7 8 2 0 0 84 10 764
2014 Client contact centre 42 38 10 9 1 0 0 80 10 198
2014 Federal regulators 33 59 8 0 0 0 0 92 0 11
2014 Compliance, inspection and enforcement 28 44 11 15 1 0 0 72 16 73
2014 Communications or public affairs 60 30 4 4 2 0 0 89 6 232
2014 Security 25 51 0 24 0 0 0 76 24 13
2014 Science and technology 45 40 7 6 2 0 0 85 8 288
2014 Administration and operations 49 36 6 7 2 0 0 85 9 443
2014 Human resources 53 39 3 3 1 0 0 92 4 182
2014 Financial management 47 35 7 7 3 1 1 83 10 140
2014 Procurement 48 52 0 0 0 0 0 100 0 24
2014 Real property 41 47 8 2 2 0 0 88 5 117
2014 Materiel management 47 31 11 9 2 0 0 78 11 41
2014 Information management 31 40 22 5 0 3 0 73 5 34
2014 Information technology 50 36 10 0 4 0 0 86 4 50
2014 Other services to the public 40 42 5 9 3 0 0 82 12 730
2014 None of the above 44 40 7 7 3 0 0 83 10 661

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 50 28 14 4 1 1 2 80 6 172
2019 Federal regulators 58 12 6 24 0 0 0 70 24 13
2019 Compliance, inspection and enforcement 32 31 9 16 12 0 0 63 28 91
2019 Communications or public affairs 51 32 7 6 3 0 0 83 9 361
2019 Security 40 27 19 7 7 0 0 67 14 13
2019 Science and technology 40 38 9 9 4 0 0 78 13 409
2019 Administration and operations 43 33 10 10 3 0 0 76 14 579
2019 Human resources 52 28 9 7 3 0 1 81 10 249
2019 Financial management 47 29 13 7 4 0 0 75 11 164
2019 Procurement 42 31 17 6 4 0 0 73 10 46
2019 Real property 46 32 13 5 3 0 0 79 8 129
2019 Materiel management 31 31 20 13 4 0 0 63 18 31
2019 Information management 56 39 0 0 5 0 0 95 5 35
2019 Information technology 51 28 8 11 2 0 0 79 13 48
2019 Data sciences 47 30 14 5 0 5 0 81 5 43
2019 Policy 35 36 9 12 9 0 0 71 21 79
2019 Project management 46 34 6 10 4 0 0 80 14 287
2019 Other services to the public 44 30 9 9 7 0 0 75 16 846
2019 None of the above 43 32 9 9 5 1 0 76 15 646
2018 Client contact centre 37 33 15 9 4 0 2 72 13 207
2018 Compliance, inspection and enforcement 28 40 11 13 9 0 0 67 22 92
2018 Communications or public affairs 44 36 8 8 3 0 0 80 12 348
2018 Security 52 28 6 14 0 0 0 80 14 17
2018 Science and technology 39 36 10 12 3 0 0 75 15 397
2018 Administration and operations 42 33 14 7 4 0 0 75 11 588
2018 Human resources 48 34 5 9 2 1 0 83 12 237
2018 Financial management 51 29 15 4 2 0 0 80 6 162
2018 Procurement 55 35 3 5 2 0 0 91 7 42
2018 Real property 37 39 6 7 11 0 0 76 18 115
2018 Materiel management 33 33 17 9 6 0 2 67 15 38
2018 Information management 56 39 5 0 0 0 0 95 0 34
2018 Information technology 49 35 4 10 2 0 0 84 12 49
2018 Data sciences 55 31 11 0 3 0 0 86 3 33
2018 Policy 36 45 8 4 8 0 0 81 11 85
2018 Project management 45 30 11 9 5 0 0 75 14 315
2018 Other services to the public 38 34 13 9 6 1 0 72 15 782
2018 None of the above 35 33 12 10 9 0 1 69 19 611
2017 Client contact centre 32 39 13 7 5 1 3 74 13 211
2017 Federal regulators 23 41 17 0 19 0 0 64 19 12
2017 Compliance, inspection and enforcement 39 25 12 19 6 0 0 63 25 58
2017 Communications or public affairs 43 34 11 7 5 0 0 77 12 275
2017 Security 62 13 18 7 0 0 0 74 7 13
2017 Science and technology 41 35 9 8 5 0 1 77 14 333
2017 Administration and operations 37 37 12 9 4 0 0 74 14 495
2017 Human resources 53 27 7 9 3 0 1 81 12 208
2017 Financial management 46 36 13 1 3 0 0 82 5 168
2017 Procurement 50 25 19 7 0 0 0 75 7 41
2017 Real property 30 45 10 9 5 0 1 75 14 126
2017 Materiel management 36 31 5 21 8 0 0 67 28 26
2017 Information management 54 14 9 18 4 0 0 68 23 31
2017 Information technology 50 27 13 6 3 1 0 78 9 61
2017 Data sciences 43 45 5 0 8 0 0 88 8 27
2017 Policy 41 45 0 11 3 0 0 86 14 68
2017 Project management 44 32 10 8 5 1 0 77 13 308
2017 Other services to the public 42 30 9 10 8 0 0 73 18 700
2017 None of the above 42 32 11 10 5 0 0 74 15 767
2014 Client contact centre 34 32 17 11 4 1 3 68 15 198
2014 Federal regulators 17 50 8 24 0 0 0 68 24 11
2014 Compliance, inspection and enforcement 27 41 18 9 4 0 1 69 13 73
2014 Communications or public affairs 38 31 15 9 3 0 4 72 13 232
2014 Security 38 25 13 24 0 0 0 63 24 13
2014 Science and technology 33 38 11 13 4 0 0 72 17 288
2014 Administration and operations 39 33 12 9 5 1 1 73 15 443
2014 Human resources 40 30 7 10 3 0 9 78 14 182
2014 Financial management 45 28 9 10 6 1 1 74 17 140
2014 Procurement 52 19 12 9 8 0 0 71 17 24
2014 Real property 39 37 9 9 5 0 1 77 14 117
2014 Materiel management 23 45 18 12 2 0 0 67 14 41
2014 Information management 32 54 8 3 0 3 0 89 3 34
2014 Information technology 53 28 14 4 2 0 0 81 6 50
2014 Other services to the public 39 32 11 10 6 1 1 72 17 729
2014 None of the above 38 33 12 10 5 0 1 72 16 661

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 43 32 17 6 1 0 0 76 7 173
2019 Federal regulators 19 28 20 27 6 0 0 47 33 14
2019 Compliance, inspection and enforcement 36 33 13 13 5 0 0 69 18 91
2019 Communications or public affairs 40 42 8 8 2 0 0 82 10 360
2019 Security 35 53 5 7 0 0 0 88 7 13
2019 Science and technology 49 39 6 4 2 0 0 88 6 410
2019 Administration and operations 41 38 11 7 3 0 0 78 11 580
2019 Human resources 43 36 8 11 2 0 0 79 13 252
2019 Financial management 31 44 12 7 5 0 0 76 12 164
2019 Procurement 57 28 8 5 2 0 0 85 7 46
2019 Real property 45 38 10 6 1 0 0 83 6 127
2019 Materiel management 35 31 17 13 4 0 0 66 18 31
2019 Information management 37 42 16 2 2 0 0 80 5 35
2019 Information technology 41 36 15 5 2 0 0 78 8 48
2019 Data sciences 52 28 11 5 4 0 0 80 9 43
2019 Policy 37 43 8 8 4 0 0 81 11 79
2019 Project management 44 43 6 6 1 0 0 87 7 286
2019 Other services to the public 47 34 8 7 4 0 0 81 11 846
2019 None of the above 45 36 11 5 4 0 0 81 8 649
2018 Client contact centre 37 43 13 5 1 0 0 81 7 203
2018 Compliance, inspection and enforcement 21 43 19 11 5 0 0 64 17 92
2018 Communications or public affairs 39 40 12 7 2 0 0 79 10 346
2018 Security 46 39 14 0 0 0 0 86 0 17
2018 Science and technology 43 44 7 4 2 0 0 87 6 396
2018 Administration and operations 38 41 12 6 3 0 0 79 9 586
2018 Human resources 41 42 9 7 2 0 0 83 8 235
2018 Financial management 31 51 11 5 2 0 0 82 7 162
2018 Procurement 43 45 2 5 5 0 0 89 9 42
2018 Real property 34 32 14 12 8 0 0 66 19 116
2018 Materiel management 27 31 22 15 6 0 0 58 20 38
2018 Information management 29 60 3 5 2 0 0 90 8 34
2018 Information technology 33 42 15 10 0 0 0 75 10 49
2018 Data sciences 48 40 12 0 0 0 0 88 0 33
2018 Policy 42 39 8 6 5 0 0 81 11 85
2018 Project management 43 41 8 7 2 0 0 83 9 315
2018 Other services to the public 42 39 10 5 4 0 0 81 10 781
2018 None of the above 40 37 9 9 4 0 0 78 13 603
2017 Client contact centre 39 40 10 6 4 1 0 79 10 211
2017 Federal regulators 15 66 0 19 0 0 0 81 19 12
2017 Compliance, inspection and enforcement 29 49 15 3 4 0 0 78 7 57
2017 Communications or public affairs 43 44 4 8 1 0 0 87 9 275
2017 Security 39 41 20 0 0 0 0 80 0 13
2017 Science and technology 47 40 5 6 2 0 0 88 7 332
2017 Administration and operations 37 47 7 7 2 0 0 84 9 496
2017 Human resources 41 45 6 4 3 0 0 87 7 209
2017 Financial management 34 48 8 7 3 0 0 82 10 168
2017 Procurement 55 34 9 2 0 0 0 89 2 41
2017 Real property 34 44 8 6 8 0 0 78 14 126
2017 Materiel management 32 49 4 9 5 0 0 81 15 26
2017 Information management 32 46 10 9 4 0 0 78 13 31
2017 Information technology 38 40 13 6 3 0 0 78 9 61
2017 Data sciences 46 36 10 3 5 0 0 82 8 27
2017 Policy 40 46 7 8 0 0 0 85 8 67
2017 Project management 45 42 6 4 2 1 0 87 7 310
2017 Other services to the public 44 38 7 7 4 0 0 82 11 702
2017 None of the above 42 42 8 5 3 0 0 84 8 768
2014 Client contact centre 33 51 11 4 2 0 0 83 6 198
2014 Federal regulators 25 26 0 16 33 0 0 51 49 11
2014 Compliance, inspection and enforcement 31 49 9 4 8 0 0 79 12 73
2014 Communications or public affairs 45 40 6 7 2 0 0 85 9 232
2014 Security 50 38 0 12 0 0 0 88 12 13
2014 Science and technology 42 45 6 6 2 0 0 87 7 288
2014 Administration and operations 37 43 9 7 4 0 0 80 10 443
2014 Human resources 35 44 12 7 2 0 0 79 9 182
2014 Financial management 24 57 8 6 4 1 0 82 10 140
2014 Procurement 43 44 9 4 0 0 0 87 4 24
2014 Real property 31 53 6 4 7 0 0 84 10 117
2014 Materiel management 31 57 12 0 0 0 0 88 0 41
2014 Information management 31 47 17 5 0 0 0 78 5 34
2014 Information technology 34 46 10 8 2 0 0 80 10 50
2014 Other services to the public 45 40 7 5 2 0 0 86 7 729
2014 None of the above 41 41 8 8 2 0 0 82 10 660

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 39 34 14 11 2 0 0 73 13 172
2019 Federal regulators 23 28 26 6 17 0 0 51 23 14
2019 Compliance, inspection and enforcement 19 32 18 14 17 0 0 51 31 90
2019 Communications or public affairs 36 41 13 7 3 0 0 77 10 361
2019 Security 17 28 18 30 7 0 0 45 37 13
2019 Science and technology 29 40 14 12 4 0 0 69 16 410
2019 Administration and operations 28 40 16 12 5 0 0 67 17 577
2019 Human resources 36 34 16 10 3 0 0 71 14 251
2019 Financial management 25 41 18 9 7 0 0 67 16 163
2019 Procurement 29 35 12 20 4 0 0 64 24 46
2019 Real property 22 45 17 9 6 0 0 68 15 128
2019 Materiel management 17 44 18 8 13 0 0 61 22 31
2019 Information management 46 34 13 3 5 0 0 79 8 35
2019 Information technology 23 43 17 12 5 0 0 66 16 48
2019 Data sciences 43 29 15 9 4 0 0 72 13 43
2019 Policy 18 49 9 18 6 0 1 67 24 79
2019 Project management 30 43 10 13 4 0 0 73 17 287
2019 Other services to the public 33 37 10 12 8 0 0 70 19 846
2019 None of the above 30 33 16 11 9 0 0 63 20 646
2018 Client contact centre 26 35 19 14 6 0 0 61 20 207
2018 Compliance, inspection and enforcement 22 34 16 17 11 0 0 55 28 92
2018 Communications or public affairs 30 41 14 10 4 0 0 71 15 349
2018 Security 24 49 22 5 0 0 0 74 5 16
2018 Science and technology 26 41 15 13 5 0 0 67 18 397
2018 Administration and operations 24 39 16 13 7 1 0 64 20 589
2018 Human resources 33 39 11 9 7 1 0 73 16 236
2018 Financial management 28 39 20 5 7 0 0 67 13 161
2018 Procurement 35 46 4 15 0 0 0 81 15 42
2018 Real property 23 32 17 9 19 0 0 55 28 116
2018 Materiel management 28 21 18 23 11 0 0 48 34 38
2018 Information management 40 37 16 2 5 0 0 77 7 34
2018 Information technology 27 28 18 10 17 0 0 56 27 49
2018 Data sciences 46 28 17 6 3 0 0 74 9 33
2018 Policy 30 32 18 12 8 0 0 62 20 83
2018 Project management 32 32 17 12 7 0 0 64 19 315
2018 Other services to the public 27 35 15 14 10 0 0 62 23 784
2018 None of the above 23 34 14 15 14 0 0 58 28 613
2017 Client contact centre 22 41 13 19 4 0 0 63 23 211
2017 Federal regulators 0 64 10 7 19 0 0 64 27 12
2017 Compliance, inspection and enforcement 27 34 19 9 11 0 0 61 20 57
2017 Communications or public affairs 38 39 7 10 5 0 0 77 15 275
2017 Security 5 47 18 7 22 0 0 52 30 13
2017 Science and technology 28 39 15 10 7 1 0 67 17 331
2017 Administration and operations 28 41 13 11 6 0 0 69 17 496
2017 Human resources 41 33 10 10 5 0 0 74 16 209
2017 Financial management 31 44 10 10 5 0 0 74 15 169
2017 Procurement 29 39 11 18 2 0 0 68 21 41
2017 Real property 20 41 14 15 9 1 0 61 24 126
2017 Materiel management 23 24 25 18 10 0 0 47 28 26
2017 Information management 38 21 23 18 0 0 0 59 18 31
2017 Information technology 26 46 12 7 8 0 0 73 15 61
2017 Data sciences 42 24 18 12 5 0 0 66 17 27
2017 Policy 33 38 7 18 3 1 0 72 21 67
2017 Project management 30 39 13 12 6 0 0 69 18 309
2017 Other services to the public 33 32 12 13 9 0 0 65 23 701
2017 None of the above 28 37 14 12 8 1 0 65 21 767
2014 Client contact centre 23 37 15 21 5 0 0 60 25 198
2014 Federal regulators 27 16 16 24 17 0 0 43 41 11
2014 Compliance, inspection and enforcement 16 35 23 16 10 0 0 51 26 73
2014 Communications or public affairs 39 33 8 13 7 0 0 72 19 232
2014 Security 13 37 26 24 0 0 0 50 24 13
2014 Science and technology 25 38 14 16 7 0 0 63 23 288
2014 Administration and operations 26 39 15 12 8 0 0 66 20 443
2014 Human resources 36 40 7 9 8 0 0 76 17 182
2014 Financial management 26 37 14 14 7 2 0 64 21 140
2014 Procurement 30 31 7 24 8 0 0 61 32 24
2014 Real property 23 40 15 16 6 0 0 63 22 117
2014 Materiel management 9 53 23 9 6 0 0 62 15 40
2014 Information management 34 38 17 8 3 0 0 72 11 34
2014 Information technology 26 30 28 8 6 2 0 57 14 50
2014 Other services to the public 27 35 11 18 9 0 0 62 28 730
2014 None of the above 23 41 13 15 7 0 0 64 22 660

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 38 37 14 10 1 0 0 75 11 172
2019 Federal regulators 23 31 20 20 6 0 0 55 26 14
2019 Compliance, inspection and enforcement 26 48 7 9 9 0 0 74 18 90
2019 Communications or public affairs 32 40 10 12 5 0 0 72 18 359
2019 Security 46 42 12 0 0 0 0 88 0 13
2019 Science and technology 32 44 11 10 3 0 0 76 13 408
2019 Administration and operations 28 42 14 11 5 0 0 71 15 568
2019 Human resources 35 40 13 8 4 0 0 75 12 250
2019 Financial management 22 50 12 12 4 0 0 72 16 161
2019 Procurement 39 33 12 11 4 0 0 72 15 46
2019 Real property 26 41 18 11 4 0 0 67 15 127
2019 Materiel management 18 34 22 15 11 0 0 52 26 31
2019 Information management 34 48 3 8 8 0 0 82 15 34
2019 Information technology 16 43 7 29 5 0 0 59 34 48
2019 Data sciences 43 41 7 5 4 0 0 84 9 43
2019 Policy 24 39 14 18 5 0 0 63 23 79
2019 Project management 24 50 10 12 4 0 0 74 16 286
2019 Other services to the public 37 41 8 10 4 0 0 78 14 844
2019 None of the above 32 41 14 8 5 0 0 73 13 643
2018 Client contact centre 28 36 20 12 4 0 0 64 16 206
2018 Compliance, inspection and enforcement 15 49 17 11 7 0 0 64 18 92
2018 Communications or public affairs 26 45 13 13 4 0 0 70 16 350
2018 Security 27 43 18 11 0 0 0 70 11 17
2018 Science and technology 29 43 15 9 4 0 0 72 13 397
2018 Administration and operations 29 41 15 10 4 0 0 71 15 587
2018 Human resources 28 43 10 14 5 0 0 71 19 236
2018 Financial management 27 39 16 13 4 0 0 66 18 162
2018 Procurement 33 46 7 7 7 0 0 80 14 42
2018 Real property 17 38 14 21 11 0 0 54 32 116
2018 Materiel management 22 30 20 9 19 0 0 52 28 38
2018 Information management 39 39 14 3 5 0 0 78 7 34
2018 Information technology 24 32 21 16 6 0 0 57 22 49
2018 Data sciences 41 36 13 6 3 0 0 78 9 33
2018 Policy 26 38 10 20 7 0 0 63 26 85
2018 Project management 27 45 10 13 6 0 0 72 19 314
2018 Other services to the public 32 41 12 10 6 0 0 73 15 784
2018 None of the above 28 37 13 13 9 0 0 65 22 613
2017 Client contact centre 24 44 14 12 6 0 0 68 18 211
2017 Federal regulators 7 51 31 10 0 0 0 59 10 12
2017 Compliance, inspection and enforcement 25 46 16 9 5 0 0 71 14 57
2017 Communications or public affairs 29 46 10 10 5 0 0 76 15 275
2017 Security 26 32 31 11 0 0 0 58 11 13
2017 Science and technology 34 39 11 12 5 0 0 72 17 332
2017 Administration and operations 29 44 12 12 4 0 0 73 16 496
2017 Human resources 32 49 7 7 6 0 0 81 13 209
2017 Financial management 29 41 12 13 5 0 0 70 19 169
2017 Procurement 37 36 14 11 3 0 0 72 14 41
2017 Real property 22 39 14 15 9 0 0 61 24 125
2017 Materiel management 20 45 11 20 3 0 0 65 24 26
2017 Information management 30 42 9 14 4 0 0 72 19 31
2017 Information technology 24 44 15 13 3 0 0 69 16 61
2017 Data sciences 25 59 6 6 5 0 0 83 11 27
2017 Policy 30 37 14 15 4 0 0 67 19 67
2017 Project management 28 41 10 14 7 0 0 69 21 310
2017 Other services to the public 37 40 10 8 4 0 0 77 12 700
2017 None of the above 26 45 11 12 6 0 0 71 18 766

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 47 29 16 6 2 0 0 76 8 172
2019 Federal regulators 17 46 21 10 6 0 0 63 16 14
2019 Compliance, inspection and enforcement 39 41 6 8 6 0 0 79 15 90
2019 Communications or public affairs 48 35 10 5 3 0 0 82 7 361
2019 Security 62 38 0 0 0 0 0 100 0 13
2019 Science and technology 49 41 4 4 1 0 0 90 5 409
2019 Administration and operations 48 37 9 4 2 0 0 85 6 573
2019 Human resources 51 36 5 6 2 0 0 87 8 249
2019 Financial management 35 49 9 4 2 0 0 84 7 162
2019 Procurement 64 28 4 0 4 0 0 92 4 45
2019 Real property 37 42 12 4 5 0 0 79 9 127
2019 Materiel management 27 44 13 6 9 0 0 71 15 31
2019 Information management 46 37 6 8 2 0 0 83 11 34
2019 Information technology 44 38 9 6 2 0 0 82 8 48
2019 Data sciences 57 34 5 2 2 0 0 91 4 43
2019 Policy 49 30 12 8 1 0 0 79 9 79
2019 Project management 51 36 8 3 2 0 0 87 5 286
2019 Other services to the public 52 31 7 6 4 0 0 84 9 841
2019 None of the above 44 34 14 5 2 1 0 79 7 645
2018 Client contact centre 36 45 10 5 3 0 0 81 8 206
2018 Compliance, inspection and enforcement 37 38 14 7 4 0 0 75 11 92
2018 Communications or public affairs 52 39 4 4 2 0 0 91 5 347
2018 Security 44 46 10 0 0 0 0 90 0 16
2018 Science and technology 48 39 8 4 2 0 0 87 5 397
2018 Administration and operations 44 42 9 4 2 0 0 86 5 585
2018 Human resources 54 38 4 4 0 0 0 92 4 234
2018 Financial management 42 47 6 2 3 0 0 89 5 162
2018 Procurement 56 39 2 2 0 0 0 96 2 42
2018 Real property 31 40 12 10 6 0 0 72 16 116
2018 Materiel management 34 44 12 6 4 0 0 78 9 38
2018 Information management 38 57 3 0 2 0 0 95 2 34
2018 Information technology 46 37 8 4 4 0 0 83 9 49
2018 Data sciences 51 40 6 3 0 0 0 91 3 33
2018 Policy 52 34 5 9 0 0 0 86 9 84
2018 Project management 51 39 5 3 1 0 0 90 4 314
2018 Other services to the public 45 37 10 5 2 1 0 83 7 786
2018 None of the above 40 37 12 8 3 1 0 77 11 614
2017 Client contact centre 33 48 7 9 3 1 0 81 12 209
2017 Federal regulators 20 54 10 17 0 0 0 74 17 12
2017 Compliance, inspection and enforcement 37 36 16 8 3 0 0 73 11 57
2017 Communications or public affairs 48 37 6 6 3 0 0 85 9 274
2017 Security 35 54 11 0 0 0 0 89 0 13
2017 Science and technology 49 35 6 6 3 0 0 85 10 331
2017 Administration and operations 47 38 9 4 3 0 0 85 6 496
2017 Human resources 47 39 10 2 2 0 0 87 3 209
2017 Financial management 43 41 9 4 3 1 0 85 7 169
2017 Procurement 57 34 9 0 0 0 0 91 0 41
2017 Real property 30 37 15 10 8 0 0 68 18 126
2017 Materiel management 42 29 16 4 10 0 0 70 14 26
2017 Information management 49 33 7 7 0 4 0 85 7 31
2017 Information technology 45 35 9 7 3 0 0 80 11 61
2017 Data sciences 52 43 0 5 0 0 0 95 5 27
2017 Policy 44 43 7 4 1 0 0 87 6 67
2017 Project management 47 39 7 6 1 0 0 86 7 308
2017 Other services to the public 48 35 9 4 4 0 0 83 8 701
2017 None of the above 37 43 10 6 3 0 0 81 9 768
2014 Client contact centre 33 35 12 14 4 2 1 70 18 195
2014 Federal regulators 49 35 0 8 8 0 0 84 16 11
2014 Compliance, inspection and enforcement 25 48 9 14 4 0 0 73 18 73
2014 Communications or public affairs 56 30 6 5 2 1 0 87 7 232
2014 Security 57 19 6 18 0 0 0 76 18 13
2014 Science and technology 41 43 6 7 1 1 0 85 9 288
2014 Administration and operations 44 37 12 4 3 0 0 81 7 442
2014 Human resources 45 32 15 5 2 0 0 78 7 182
2014 Financial management 40 42 11 3 2 2 0 84 5 140
2014 Procurement 57 38 4 0 0 0 0 96 0 24
2014 Real property 36 39 10 4 3 8 0 81 8 117
2014 Materiel management 29 52 14 3 1 0 0 81 4 41
2014 Information management 47 51 2 0 0 0 0 98 0 34
2014 Information technology 40 30 24 4 0 2 0 72 4 50
2014 Other services to the public 43 37 12 5 1 1 0 81 7 726
2014 None of the above 42 39 10 5 2 1 0 82 8 661

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 34 14 9 3 0 0 74 12 170
2019 Federal regulators 11 36 32 9 12 0 0 47 21 14
2019 Compliance, inspection and enforcement 30 22 16 20 12 0 0 52 32 90
2019 Communications or public affairs 40 38 9 8 5 0 0 78 13 360
2019 Security 39 39 7 14 0 0 0 79 14 13
2019 Science and technology 37 40 12 7 4 0 0 76 12 409
2019 Administration and operations 31 40 14 11 4 0 0 71 15 576
2019 Human resources 37 37 13 10 3 0 0 74 13 249
2019 Financial management 27 46 8 9 9 0 0 74 18 163
2019 Procurement 44 31 9 10 5 0 0 75 15 46
2019 Real property 32 43 11 6 8 0 0 75 14 128
2019 Materiel management 26 34 19 13 9 0 0 59 22 31
2019 Information management 46 26 16 8 5 0 0 71 13 35
2019 Information technology 30 43 13 11 2 0 0 73 13 48
2019 Data sciences 44 28 12 11 4 0 0 72 16 43
2019 Policy 30 47 10 5 8 0 0 77 13 79
2019 Project management 36 39 9 11 5 0 0 76 16 287
2019 Other services to the public 39 33 12 10 6 0 0 72 16 846
2019 None of the above 32 34 14 12 8 0 0 67 20 644
2018 Client contact centre 28 37 19 8 9 0 0 64 17 205
2018 Compliance, inspection and enforcement 27 27 15 17 14 0 0 54 31 92
2018 Communications or public affairs 37 40 11 9 4 0 0 77 13 347
2018 Security 21 59 6 15 0 0 0 79 15 16
2018 Science and technology 31 43 12 10 5 0 0 74 15 398
2018 Administration and operations 29 41 13 13 4 0 0 70 17 586
2018 Human resources 34 49 6 9 2 0 0 83 11 234
2018 Financial management 26 44 18 5 7 0 0 70 12 162
2018 Procurement 36 43 7 9 5 0 0 79 14 42
2018 Real property 27 34 13 11 16 0 0 60 27 116
2018 Materiel management 16 42 15 21 6 0 0 58 27 38
2018 Information management 52 36 3 2 7 0 0 87 10 34
2018 Information technology 31 39 18 8 4 0 0 70 13 49
2018 Data sciences 40 45 12 0 3 0 0 85 3 33
2018 Policy 36 38 8 12 7 0 0 74 18 84
2018 Project management 35 39 11 9 7 0 0 74 16 314
2018 Other services to the public 31 39 11 11 8 0 0 70 19 785
2018 None of the above 26 36 14 12 11 1 0 63 23 610
2017 Client contact centre 29 38 16 12 5 0 0 67 17 211
2017 Federal regulators 15 50 26 10 0 0 0 64 10 12
2017 Compliance, inspection and enforcement 20 44 12 17 7 0 0 64 24 57
2017 Communications or public affairs 37 42 9 7 5 0 0 79 12 274
2017 Security 24 34 26 11 5 0 0 58 16 13
2017 Science and technology 35 34 14 11 7 0 0 69 18 332
2017 Administration and operations 30 41 12 11 6 0 0 71 17 495
2017 Human resources 44 35 9 6 5 0 0 79 11 209
2017 Financial management 35 40 9 12 5 0 0 75 17 168
2017 Procurement 39 34 18 7 2 0 0 73 9 41
2017 Real property 23 42 15 9 11 0 0 65 20 126
2017 Materiel management 25 33 15 16 10 0 0 58 26 26
2017 Information management 34 38 12 12 0 0 4 75 12 31
2017 Information technology 35 29 23 6 6 0 0 64 12 61
2017 Data sciences 42 27 13 14 5 0 0 68 19 27
2017 Policy 33 35 13 16 3 0 0 68 19 67
2017 Project management 34 40 11 8 6 0 0 74 14 308
2017 Other services to the public 35 33 13 11 8 1 0 68 19 701
2017 None of the above 29 38 12 11 10 1 0 68 20 768

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 55 24 14 5 2 0 0 79 7 170
2019 Federal regulators 24 43 33 0 0 0 0 67 0 14
2019 Compliance, inspection and enforcement 55 31 8 1 4 0 0 87 5 89
2019 Communications or public affairs 53 35 7 4 2 0 0 88 6 358
2019 Security 47 42 5 7 0 0 0 88 7 13
2019 Science and technology 59 32 6 2 1 0 0 92 3 407
2019 Administration and operations 54 33 8 4 1 0 0 86 6 574
2019 Human resources 60 27 9 3 1 0 0 87 4 251
2019 Financial management 49 38 7 4 2 0 0 87 6 162
2019 Procurement 60 31 6 0 4 0 0 90 4 46
2019 Real property 56 37 6 0 1 0 0 93 1 126
2019 Materiel management 29 56 10 4 0 0 0 85 4 31
2019 Information management 45 34 19 2 0 0 0 79 2 35
2019 Information technology 54 31 11 2 2 0 0 85 5 48
2019 Data sciences 52 34 7 5 2 0 0 87 7 43
2019 Policy 42 47 5 5 0 0 0 90 5 78
2019 Project management 66 27 5 1 1 0 0 93 2 287
2019 Other services to the public 62 24 9 3 2 0 0 86 4 844
2019 None of the above 63 27 7 2 1 0 0 90 3 643
2018 Client contact centre 50 37 9 3 1 0 0 87 4 205
2018 Compliance, inspection and enforcement 41 38 10 7 3 0 0 80 11 91
2018 Communications or public affairs 56 32 9 3 1 0 0 88 4 348
2018 Security 44 52 4 0 0 0 0 96 0 16
2018 Science and technology 56 34 6 2 2 0 0 90 4 394
2018 Administration and operations 55 32 10 2 1 0 0 87 4 584
2018 Human resources 57 34 4 4 0 0 0 91 5 232
2018 Financial management 50 39 7 2 1 0 0 89 4 162
2018 Procurement 59 37 2 2 0 0 0 96 2 42
2018 Real property 47 38 6 2 6 0 0 85 8 114
2018 Materiel management 34 45 15 6 0 0 0 80 6 38
2018 Information management 43 49 6 2 0 0 0 92 2 34
2018 Information technology 52 40 2 4 2 0 0 92 6 48
2018 Data sciences 56 31 13 0 0 0 0 87 0 32
2018 Policy 50 39 7 4 0 0 0 89 4 84
2018 Project management 61 30 7 2 1 0 0 91 3 311
2018 Other services to the public 56 33 8 1 1 0 0 90 2 782
2018 None of the above 59 28 8 4 1 0 0 88 5 611
2017 Client contact centre 54 34 7 5 1 0 1 88 6 210
2017 Federal regulators 49 41 0 10 0 0 0 90 10 12
2017 Compliance, inspection and enforcement 57 34 6 2 1 0 0 91 3 58
2017 Communications or public affairs 58 34 4 2 1 0 0 93 3 274
2017 Security 42 50 7 0 0 0 0 93 0 13
2017 Science and technology 62 29 6 3 1 0 0 91 3 330
2017 Administration and operations 56 35 7 1 1 0 0 91 3 497
2017 Human resources 60 31 6 2 0 0 0 91 2 209
2017 Financial management 51 40 7 2 1 0 0 91 2 168
2017 Procurement 70 19 12 0 0 0 0 88 0 40
2017 Real property 52 32 8 6 2 0 0 84 8 125
2017 Materiel management 59 37 4 0 0 0 0 96 0 26
2017 Information management 55 31 14 0 0 0 0 86 0 30
2017 Information technology 50 35 11 0 2 1 0 86 2 60
2017 Data sciences 61 21 10 8 0 0 0 82 8 27
2017 Policy 47 42 7 3 0 0 0 90 3 68
2017 Project management 60 31 5 3 0 0 0 91 4 310
2017 Other services to the public 60 29 8 3 1 0 0 89 4 701
2017 None of the above 58 32 6 2 1 0 0 91 3 766
2014 Client contact centre 55 38 7 0 0 0 0 93 0 197
2014 Federal regulators 41 26 0 25 8 0 0 67 33 11
2014 Compliance, inspection and enforcement 62 31 4 2 1 0 0 92 4 73
2014 Communications or public affairs 69 25 4 2 0 0 0 94 2 232
2014 Security 76 24 0 0 0 0 0 100 0 13
2014 Science and technology 66 29 4 2 0 0 0 94 2 288
2014 Administration and operations 68 25 5 1 1 0 0 92 3 442
2014 Human resources 56 34 8 2 0 0 0 90 2 182
2014 Financial management 64 27 5 3 1 1 0 91 4 140
2014 Procurement 80 16 4 0 0 0 0 96 0 24
2014 Real property 61 34 4 1 0 0 0 95 1 116
2014 Materiel management 66 32 2 0 0 0 0 98 0 41
2014 Information management 71 23 6 0 0 0 0 94 0 34
2014 Information technology 64 28 8 0 0 0 0 92 0 50
2014 Other services to the public 71 24 3 1 0 0 0 95 2 729
2014 None of the above 68 25 5 2 1 0 0 93 2 660

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 27 32 14 17 7 0 2 60 25 172
2019 Federal regulators 31 44 0 19 6 0 0 75 25 14
2019 Compliance, inspection and enforcement 19 24 18 28 11 0 0 43 39 90
2019 Communications or public affairs 37 39 12 9 3 0 0 76 12 360
2019 Security 12 57 12 19 0 0 0 70 19 13
2019 Science and technology 34 44 11 8 3 0 0 78 11 410
2019 Administration and operations 33 39 12 11 4 0 0 73 15 575
2019 Human resources 38 38 8 11 4 0 0 76 16 250
2019 Financial management 27 43 10 13 7 0 0 70 20 161
2019 Procurement 24 43 11 15 7 0 0 67 22 46
2019 Real property 31 45 13 9 3 0 0 76 11 127
2019 Materiel management 11 51 9 18 11 0 0 63 28 31
2019 Information management 39 45 6 2 5 3 0 86 8 34
2019 Information technology 38 32 15 11 5 0 0 70 16 48
2019 Data sciences 31 35 19 6 9 0 0 66 16 43
2019 Policy 29 44 4 18 6 0 0 73 24 79
2019 Project management 42 40 8 8 2 0 0 82 10 285
2019 Other services to the public 35 35 10 11 8 0 0 71 20 847
2019 None of the above 31 36 12 12 9 0 0 67 21 645
2018 Client contact centre 17 37 21 15 11 0 0 53 26 206
2018 Compliance, inspection and enforcement 28 30 15 13 14 0 0 58 26 92
2018 Communications or public affairs 32 43 13 7 5 0 0 76 12 347
2018 Security 21 25 29 25 0 0 0 46 25 16
2018 Science and technology 29 44 12 11 5 1 0 73 16 394
2018 Administration and operations 27 43 13 10 6 0 0 71 16 584
2018 Human resources 35 41 8 11 4 0 0 76 16 231
2018 Financial management 29 45 11 9 6 0 0 74 15 162
2018 Procurement 29 42 7 18 5 0 0 71 22 42
2018 Real property 32 38 11 6 13 0 0 70 19 116
2018 Materiel management 19 40 19 16 7 0 0 59 23 38
2018 Information management 38 40 11 11 0 0 0 78 11 34
2018 Information technology 27 42 12 13 7 0 0 68 20 49
2018 Data sciences 38 37 13 6 6 0 0 75 12 33
2018 Policy 36 35 16 10 3 0 0 71 12 84
2018 Project management 37 41 9 8 5 0 0 78 13 314
2018 Other services to the public 28 38 10 15 9 0 0 66 24 780
2018 None of the above 27 37 11 13 12 0 0 64 26 612
2017 Client contact centre 19 36 14 20 10 1 1 56 30 209
2017 Federal regulators 27 47 0 26 0 0 0 74 26 12
2017 Compliance, inspection and enforcement 21 50 9 16 5 0 0 71 20 58
2017 Communications or public affairs 34 49 7 7 4 0 0 82 11 274
2017 Security 24 41 22 7 5 0 0 65 13 13
2017 Science and technology 34 40 12 9 4 0 0 74 14 331
2017 Administration and operations 35 39 8 13 4 0 1 74 18 497
2017 Human resources 40 40 12 6 3 0 1 80 8 209
2017 Financial management 27 49 10 12 2 1 0 76 14 168
2017 Procurement 35 38 9 16 2 0 0 72 19 40
2017 Real property 25 50 8 7 9 0 0 75 16 126
2017 Materiel management 29 29 14 15 12 0 0 59 28 26
2017 Information management 25 55 7 5 4 0 4 83 9 31
2017 Information technology 35 41 19 3 3 0 0 75 6 60
2017 Data sciences 40 43 3 15 0 0 0 83 15 27
2017 Policy 36 41 11 12 0 0 0 77 12 68
2017 Project management 40 39 9 11 1 0 0 79 12 310
2017 Other services to the public 27 41 10 14 8 0 0 68 22 700
2017 None of the above 29 43 8 12 8 0 0 72 19 765
2014 Client contact centre 19 33 18 13 17 0 0 52 29 198
2014 Federal regulators 17 51 16 8 8 0 0 68 16 11
2014 Compliance, inspection and enforcement 6 43 12 24 14 0 0 50 39 73
2014 Communications or public affairs 30 40 15 9 6 0 0 71 15 231
2014 Security 19 44 7 30 0 0 0 63 30 13
2014 Science and technology 23 47 10 15 5 0 0 71 20 288
2014 Administration and operations 27 43 11 11 7 0 0 70 19 443
2014 Human resources 21 50 7 11 6 5 0 75 18 182
2014 Financial management 26 38 14 14 7 1 0 64 22 140
2014 Procurement 34 30 17 17 3 0 0 63 20 24
2014 Real property 20 46 17 12 5 0 0 66 17 117
2014 Materiel management 19 55 8 15 3 0 0 74 18 41
2014 Information management 20 57 6 17 0 0 0 77 17 33
2014 Information technology 28 36 20 14 2 0 0 64 16 50
2014 Other services to the public 22 43 14 14 8 0 0 64 22 729
2014 None of the above 25 44 11 12 8 0 0 69 20 660

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 41 26 15 15 3 0 0 67 18 171
2019 Federal regulators 45 34 6 9 6 0 0 80 15 14
2019 Compliance, inspection and enforcement 26 30 15 15 13 0 0 57 29 90
2019 Communications or public affairs 43 34 11 9 4 0 0 77 13 361
2019 Security 10 53 37 0 0 0 0 63 0 13
2019 Science and technology 37 40 12 7 4 0 0 77 11 407
2019 Administration and operations 38 36 12 10 4 0 0 74 14 577
2019 Human resources 44 37 11 5 2 0 0 82 7 250
2019 Financial management 32 40 13 10 4 1 0 73 15 162
2019 Procurement 44 29 10 14 4 0 0 72 18 45
2019 Real property 33 37 17 8 5 0 0 70 13 128
2019 Materiel management 16 40 22 7 15 0 0 56 22 31
2019 Information management 56 26 8 5 5 0 0 82 10 35
2019 Information technology 29 45 11 10 5 0 0 74 14 48
2019 Data sciences 25 42 7 12 14 0 0 67 26 43
2019 Policy 30 36 14 14 6 0 0 66 20 79
2019 Project management 47 33 7 8 5 0 0 80 13 287
2019 Other services to the public 41 29 14 10 6 0 0 69 16 847
2019 None of the above 34 31 17 12 6 0 0 65 18 642
2018 Client contact centre 19 33 19 18 11 0 0 52 29 204
2018 Compliance, inspection and enforcement 27 30 17 13 12 0 0 57 25 89
2018 Communications or public affairs 38 38 11 9 4 0 0 76 12 345
2018 Security 26 35 13 15 10 0 0 62 25 16
2018 Science and technology 33 39 14 9 4 0 0 73 14 394
2018 Administration and operations 30 41 15 9 5 0 0 71 14 581
2018 Human resources 42 36 11 6 5 1 0 78 10 234
2018 Financial management 34 38 15 10 3 0 0 72 13 162
2018 Procurement 33 38 13 9 7 0 0 71 16 42
2018 Real property 30 32 18 9 11 0 0 62 20 116
2018 Materiel management 38 24 10 17 12 0 0 62 28 38
2018 Information management 49 31 11 6 3 0 0 81 8 34
2018 Information technology 35 34 15 12 4 0 0 69 16 49
2018 Data sciences 45 22 19 11 3 0 0 67 15 33
2018 Policy 37 38 12 10 4 0 0 75 13 84
2018 Project management 38 37 12 8 5 0 0 75 13 311
2018 Other services to the public 33 35 13 11 7 0 0 68 18 782
2018 None of the above 30 34 14 10 11 0 0 65 21 609
2017 Client contact centre 27 35 18 12 7 0 1 62 19 210
2017 Federal regulators 27 40 26 7 0 0 0 67 7 12
2017 Compliance, inspection and enforcement 29 41 10 15 4 0 0 70 19 58
2017 Communications or public affairs 44 33 10 8 5 0 0 77 13 274
2017 Security 13 30 45 7 5 0 0 42 13 13
2017 Science and technology 37 40 10 10 3 0 0 77 13 330
2017 Administration and operations 40 38 10 7 4 0 0 79 11 496
2017 Human resources 45 31 14 6 3 0 0 76 10 209
2017 Financial management 33 40 15 8 3 1 1 74 11 168
2017 Procurement 42 33 16 9 0 0 0 75 9 40
2017 Real property 29 41 13 8 9 0 0 71 17 125
2017 Materiel management 38 22 18 16 5 0 0 61 21 26
2017 Information management 37 39 16 4 0 0 4 79 5 31
2017 Information technology 38 31 21 9 0 0 0 70 9 60
2017 Data sciences 49 28 6 16 0 0 0 78 16 27
2017 Policy 41 34 19 5 1 0 0 75 7 68
2017 Project management 43 34 11 8 3 0 0 78 11 310
2017 Other services to the public 35 36 10 12 7 0 0 72 18 700
2017 None of the above 36 35 13 10 6 0 0 71 16 764
2014 Client contact centre 31 31 12 21 4 0 0 62 25 198
2014 Federal regulators 27 40 17 8 8 0 0 67 16 11
2014 Compliance, inspection and enforcement 16 33 21 19 11 0 0 49 30 73
2014 Communications or public affairs 41 33 9 11 6 0 0 74 16 232
2014 Security 38 25 19 18 0 0 0 63 18 13
2014 Science and technology 24 49 11 11 5 0 0 74 15 288
2014 Administration and operations 36 36 12 9 7 0 0 72 16 443
2014 Human resources 32 42 11 9 6 0 0 74 15 182
2014 Financial management 31 44 11 7 7 1 1 75 14 140
2014 Procurement 51 19 22 0 8 0 0 70 8 24
2014 Real property 24 55 9 5 6 0 0 79 11 117
2014 Materiel management 35 40 9 14 1 0 0 76 15 41
2014 Information management 25 42 18 15 0 0 0 67 15 34
2014 Information technology 46 24 18 6 6 0 0 70 12 50
2014 Other services to the public 33 38 13 12 4 0 0 71 16 728
2014 None of the above 34 37 13 10 5 0 0 71 16 660

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 38 39 15 6 2 0 0 77 9 168
2019 Federal regulators 13 35 25 21 6 0 0 48 27 13
2019 Compliance, inspection and enforcement 20 31 17 19 13 0 0 51 32 91
2019 Communications or public affairs 40 41 10 7 2 1 0 81 9 359
2019 Security 28 60 5 7 0 0 0 88 7 13
2019 Science and technology 32 44 12 8 3 1 0 77 11 410
2019 Administration and operations 33 43 11 10 3 0 0 76 13 575
2019 Human resources 38 40 8 10 3 0 0 79 13 250
2019 Financial management 28 41 17 9 5 0 0 69 14 162
2019 Procurement 32 42 13 10 4 0 0 74 14 45
2019 Real property 27 46 17 7 3 0 0 73 10 124
2019 Materiel management 15 41 24 11 9 0 0 56 20 30
2019 Information management 43 42 5 5 5 0 0 85 10 35
2019 Information technology 30 43 8 12 5 2 0 75 17 48
2019 Data sciences 33 41 11 10 0 2 2 78 10 43
2019 Policy 23 45 12 14 4 1 0 69 19 76
2019 Project management 34 43 12 9 2 0 0 77 11 284
2019 Other services to the public 41 33 13 8 4 0 0 75 12 842
2019 None of the above 29 39 18 10 4 0 0 68 14 642
2018 Client contact centre 25 43 17 11 2 0 0 69 14 206
2018 Compliance, inspection and enforcement 21 42 17 14 6 0 0 63 21 91
2018 Communications or public affairs 34 42 12 9 3 0 0 76 12 347
2018 Security 39 40 10 10 0 0 0 79 10 16
2018 Science and technology 31 39 15 10 4 1 0 70 14 396
2018 Administration and operations 31 38 17 9 4 0 0 70 13 585
2018 Human resources 39 38 11 10 3 0 0 77 12 233
2018 Financial management 28 39 18 7 7 0 0 67 14 161
2018 Procurement 40 42 4 11 2 0 0 82 14 42
2018 Real property 22 34 16 14 12 1 0 57 26 115
2018 Materiel management 26 22 31 16 4 0 0 49 20 38
2018 Information management 49 38 8 5 0 0 0 87 5 34
2018 Information technology 31 42 11 9 7 0 0 73 16 49
2018 Data sciences 39 39 12 7 3 0 0 78 10 33
2018 Policy 26 38 13 16 7 0 0 64 23 84
2018 Project management 31 40 14 9 5 1 0 71 14 311
2018 Other services to the public 33 38 12 11 5 1 0 72 16 784
2018 None of the above 24 37 16 12 10 1 0 61 22 614
2017 Client contact centre 31 40 17 8 3 0 1 72 10 210
2017 Federal regulators 27 37 19 10 7 0 0 64 17 12
2017 Compliance, inspection and enforcement 30 32 16 21 1 0 0 62 22 58
2017 Communications or public affairs 43 38 10 7 3 0 0 81 10 272
2017 Security 13 29 33 7 18 0 0 42 26 13
2017 Science and technology 33 37 14 10 4 0 1 71 14 331
2017 Administration and operations 33 44 10 10 3 0 0 77 13 496
2017 Human resources 39 41 8 6 5 0 2 81 11 209
2017 Financial management 27 49 13 7 3 0 0 76 11 167
2017 Procurement 42 35 19 5 0 0 0 76 5 40
2017 Real property 23 47 12 8 9 0 0 71 17 126
2017 Materiel management 29 20 20 17 15 0 0 49 31 26
2017 Information management 35 47 2 7 0 4 4 90 8 31
2017 Information technology 30 38 22 6 1 0 1 69 8 60
2017 Data sciences 25 43 14 9 5 5 0 71 15 27
2017 Policy 38 32 9 17 1 1 1 72 19 68
2017 Project management 36 37 11 11 4 1 0 74 15 309
2017 Other services to the public 39 38 9 9 4 0 0 78 13 700
2017 None of the above 32 40 13 10 5 0 0 72 15 766
2014 Client contact centre 28 42 15 7 7 0 0 71 14 196
2014 Federal regulators 16 35 17 16 16 0 0 51 32 11
2014 Compliance, inspection and enforcement 11 38 13 23 14 0 0 50 37 73
2014 Communications or public affairs 42 36 10 8 3 0 0 78 11 232
2014 Security 20 41 7 31 0 0 0 62 31 13
2014 Science and technology 26 43 15 9 4 0 4 71 14 288
2014 Administration and operations 35 37 14 9 5 0 0 72 14 443
2014 Human resources 35 37 16 8 4 0 0 72 12 182
2014 Financial management 29 39 16 9 5 1 1 69 14 140
2014 Procurement 37 30 17 7 9 0 0 67 16 24
2014 Real property 21 41 21 12 5 0 0 62 17 117
2014 Materiel management 21 45 18 13 3 0 0 66 16 41
2014 Information management 27 54 14 3 0 0 3 83 3 34
2014 Information technology 47 24 20 6 4 0 0 70 10 50
2014 Other services to the public 33 44 11 10 3 0 0 76 13 729
2014 None of the above 29 41 15 9 4 0 0 71 14 661

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 52 29 12 3 2 1 0 82 6 173
2019 Federal regulators 31 25 32 12 0 0 0 56 12 14
2019 Compliance, inspection and enforcement 41 39 6 8 5 0 0 80 13 90
2019 Communications or public affairs 52 34 8 5 1 0 0 85 6 361
2019 Security 32 33 28 7 0 0 0 65 7 13
2019 Science and technology 54 36 6 3 0 0 0 90 4 410
2019 Administration and operations 44 40 9 6 2 0 0 84 8 580
2019 Human resources 50 34 9 7 0 0 0 84 7 252
2019 Financial management 35 48 7 5 5 0 0 83 10 164
2019 Procurement 51 35 7 7 0 0 0 85 7 46
2019 Real property 47 39 12 2 1 0 0 86 2 129
2019 Materiel management 46 26 11 17 0 0 0 72 17 31
2019 Information management 46 45 2 7 0 0 0 90 7 35
2019 Information technology 45 42 8 2 2 0 0 88 5 48
2019 Data sciences 52 30 11 7 0 0 0 82 7 43
2019 Policy 40 45 8 6 1 0 0 85 8 79
2019 Project management 52 38 5 4 1 0 0 90 5 287
2019 Other services to the public 57 30 6 3 3 0 0 88 6 848
2019 None of the above 51 34 8 5 1 0 0 86 6 650
2018 Client contact centre 46 39 8 5 2 0 0 85 7 206
2018 Compliance, inspection and enforcement 32 47 13 4 4 0 0 80 8 92
2018 Communications or public affairs 47 40 7 6 1 0 0 86 7 348
2018 Security 45 29 15 0 10 0 0 75 10 16
2018 Science and technology 54 36 6 4 0 0 0 90 4 398
2018 Administration and operations 47 36 11 5 1 0 0 83 6 585
2018 Human resources 44 42 8 5 1 0 0 86 6 234
2018 Financial management 40 39 13 4 3 0 1 80 7 162
2018 Procurement 50 36 7 4 2 0 0 86 7 42
2018 Real property 35 40 12 6 6 0 0 75 13 116
2018 Materiel management 31 47 13 9 0 0 0 77 9 38
2018 Information management 44 49 5 2 0 0 0 92 2 34
2018 Information technology 41 46 10 2 0 2 0 89 2 49
2018 Data sciences 57 34 3 6 0 0 0 91 6 33
2018 Policy 44 40 7 4 5 0 0 84 9 84
2018 Project management 51 36 7 5 2 0 0 87 7 312
2018 Other services to the public 54 31 8 5 1 1 0 85 7 786
2018 None of the above 51 32 10 4 2 0 0 83 7 613
2017 Client contact centre 44 43 6 6 1 0 1 87 7 210
2017 Federal regulators 35 55 10 0 0 0 0 90 0 12
2017 Compliance, inspection and enforcement 41 47 5 5 2 0 0 88 7 58
2017 Communications or public affairs 50 41 5 4 0 0 0 90 4 274
2017 Security 45 47 7 0 0 0 0 93 0 13
2017 Science and technology 55 37 4 4 1 0 0 92 5 331
2017 Administration and operations 50 35 9 6 0 0 0 85 6 496
2017 Human resources 49 36 9 3 2 0 0 86 5 208
2017 Financial management 41 43 11 2 2 1 0 84 5 166
2017 Procurement 61 25 12 0 2 0 0 86 2 40
2017 Real property 43 38 10 5 5 0 0 80 10 126
2017 Materiel management 37 44 11 7 0 0 0 81 7 26
2017 Information management 61 28 7 0 0 0 4 93 0 31
2017 Information technology 42 36 15 3 4 0 1 78 7 59
2017 Data sciences 63 24 8 5 0 0 0 87 5 27
2017 Policy 39 48 3 10 0 0 0 87 10 68
2017 Project management 50 37 3 7 2 0 0 88 9 310
2017 Other services to the public 54 32 6 5 3 0 0 86 7 698
2017 None of the above 52 34 9 3 2 0 0 86 5 763
2014 Client contact centre 47 43 7 2 1 0 0 90 3 196
2014 Federal regulators 35 40 0 8 16 0 0 76 24 11
2014 Compliance, inspection and enforcement 37 42 19 1 1 0 0 79 2 73
2014 Communications or public affairs 54 35 6 3 2 0 0 89 5 232
2014 Security 44 56 0 0 0 0 0 100 0 13
2014 Science and technology 53 36 6 4 1 0 0 89 5 287
2014 Administration and operations 47 37 9 5 2 0 0 84 7 443
2014 Human resources 39 43 8 8 2 0 0 82 10 182
2014 Financial management 43 42 10 1 3 1 0 86 4 140
2014 Procurement 58 38 0 4 0 0 0 96 4 24
2014 Real property 46 40 10 4 0 0 0 86 4 117
2014 Materiel management 43 50 4 3 0 0 0 92 3 41
2014 Information management 49 39 6 6 0 0 0 89 6 34
2014 Information technology 44 34 18 2 2 0 0 78 4 50
2014 Other services to the public 55 33 8 3 1 0 0 89 3 729
2014 None of the above 51 35 9 4 1 0 0 86 5 661

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 69 19 8 1 3 0 0 88 4 172
2019 Federal regulators 27 32 28 0 13 0 0 59 13 14
2019 Compliance, inspection and enforcement 33 20 30 10 6 0 1 54 16 90
2019 Communications or public affairs 42 32 12 10 3 0 0 74 13 360
2019 Security 43 38 19 0 0 0 0 81 0 13
2019 Science and technology 24 34 22 13 7 0 0 58 20 407
2019 Administration and operations 34 29 21 11 5 0 0 63 15 578
2019 Human resources 34 30 19 8 8 0 1 64 17 252
2019 Financial management 33 36 16 8 6 0 1 69 15 163
2019 Procurement 28 19 33 14 5 0 0 48 20 46
2019 Real property 26 32 24 6 11 0 1 59 17 128
2019 Materiel management 31 47 17 3 2 0 0 78 6 30
2019 Information management 46 34 15 0 3 0 3 82 3 33
2019 Information technology 34 23 28 13 2 0 0 57 15 48
2019 Data sciences 51 22 16 10 0 0 0 74 10 42
2019 Policy 18 30 26 14 13 0 0 48 27 79
2019 Project management 27 34 23 10 6 0 0 60 17 282
2019 Other services to the public 49 27 14 5 3 0 1 76 9 846
2019 None of the above 38 30 21 6 3 1 1 69 9 647
2018 Client contact centre 55 29 11 4 1 0 0 84 5 205
2018 Compliance, inspection and enforcement 22 36 21 14 7 0 0 57 21 91
2018 Communications or public affairs 41 29 17 7 5 0 0 70 12 351
2018 Security 40 37 14 10 0 0 0 76 10 17
2018 Science and technology 20 40 22 10 7 1 1 60 18 398
2018 Administration and operations 34 27 22 11 6 0 1 61 17 586
2018 Human resources 28 28 22 9 14 0 0 56 22 237
2018 Financial management 40 29 18 6 8 0 0 68 14 162
2018 Procurement 18 39 20 23 0 0 0 57 23 42
2018 Real property 26 31 17 13 12 1 1 57 25 116
2018 Materiel management 39 36 16 9 0 0 0 75 9 38
2018 Information management 70 25 2 2 0 0 0 95 2 34
2018 Information technology 43 39 9 2 5 1 0 84 7 49
2018 Data sciences 46 41 12 0 0 0 0 88 0 33
2018 Policy 21 35 23 10 12 0 0 55 22 85
2018 Project management 27 34 21 14 5 0 0 61 18 315
2018 Other services to the public 51 26 15 5 2 0 1 78 8 787
2018 None of the above 33 32 21 7 6 0 2 66 13 614
2017 Client contact centre 51 32 10 5 1 0 2 84 6 211
2017 Federal regulators 15 37 35 7 7 0 0 51 14 12
2017 Compliance, inspection and enforcement 32 33 17 12 6 0 0 65 18 58
2017 Communications or public affairs 36 35 14 7 6 0 1 72 13 275
2017 Security 38 40 15 7 0 0 0 78 7 13
2017 Science and technology 23 41 22 10 4 0 0 64 14 332
2017 Administration and operations 28 33 20 10 7 0 1 63 17 497
2017 Human resources 28 36 18 9 9 0 0 64 18 209
2017 Financial management 40 28 17 7 7 0 1 69 14 169
2017 Procurement 18 44 22 11 4 0 0 62 16 41
2017 Real property 25 35 22 11 8 0 0 59 18 126
2017 Materiel management 20 54 24 0 2 0 0 74 2 26
2017 Information management 52 26 13 5 0 0 4 81 5 31
2017 Information technology 49 25 14 9 1 0 1 75 10 61
2017 Data sciences 40 33 13 10 3 0 0 74 13 27
2017 Policy 36 28 19 9 7 0 0 65 16 68
2017 Project management 24 37 21 12 6 0 0 61 18 310
2017 Other services to the public 49 30 14 4 1 0 2 80 5 701
2017 None of the above 39 34 16 6 3 1 2 75 9 767
2014 Client contact centre 52 28 10 4 5 0 1 80 10 197
2014 Federal regulators 25 35 16 24 0 0 0 60 24 11
2014 Compliance, inspection and enforcement 15 28 26 15 12 0 4 44 29 73
2014 Communications or public affairs 23 44 19 9 5 0 0 67 14 232
2014 Security 25 55 13 7 0 0 0 80 7 13
2014 Science and technology 25 31 22 13 8 1 0 57 21 288
2014 Administration and operations 31 31 20 10 8 0 1 62 18 443
2014 Human resources 28 33 20 13 5 0 1 62 18 182
2014 Financial management 28 30 22 12 7 1 0 59 19 140
2014 Procurement 18 20 31 23 9 0 0 38 31 24
2014 Real property 17 34 27 12 10 0 1 51 22 117
2014 Materiel management 23 40 22 13 2 0 0 63 15 41
2014 Information management 33 25 18 11 8 0 5 61 20 34
2014 Information technology 32 38 20 2 6 0 2 72 8 50
2014 Other services to the public 41 31 18 6 2 0 1 73 9 730
2014 None of the above 34 33 21 9 3 0 1 67 11 660

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 6 15 27 25 22 4 2 50 22 173
2019 Federal regulators 19 18 40 23 0 0 0 23 36 14
2019 Compliance, inspection and enforcement 8 24 35 24 10 0 0 34 31 90
2019 Communications or public affairs 6 21 33 21 16 1 1 38 28 360
2019 Security 0 30 41 16 12 0 0 28 30 13
2019 Science and technology 7 19 43 21 9 1 1 30 27 410
2019 Administration and operations 7 27 34 22 9 0 0 31 34 578
2019 Human resources 10 31 26 20 11 1 2 31 42 251
2019 Financial management 6 25 38 19 10 1 1 29 32 164
2019 Procurement 8 26 32 18 16 0 0 34 34 46
2019 Real property 14 30 37 14 2 1 1 17 45 129
2019 Materiel management 24 36 22 2 14 0 2 16 61 31
2019 Information management 8 20 23 23 20 0 6 45 30 35
2019 Information technology 12 34 29 23 2 0 0 26 45 48
2019 Data sciences 2 18 36 29 14 0 0 43 21 43
2019 Policy 7 29 35 23 2 3 0 26 38 79
2019 Project management 8 28 40 19 4 0 1 23 36 285
2019 Other services to the public 7 15 32 24 19 1 2 44 23 840
2019 None of the above 12 26 36 14 10 1 1 25 38 644
2018 Client contact centre 6 19 28 32 13 1 2 46 25 204
2018 Compliance, inspection and enforcement 7 17 37 24 13 1 1 38 25 92
2018 Communications or public affairs 8 17 41 22 12 0 1 34 25 349
2018 Security 20 28 34 4 9 5 0 14 50 17
2018 Science and technology 5 24 45 16 8 1 1 25 29 398
2018 Administration and operations 8 25 36 20 8 0 2 29 34 584
2018 Human resources 13 27 33 17 9 0 1 27 40 235
2018 Financial management 3 22 46 20 8 1 0 28 25 162
2018 Procurement 9 24 34 25 4 0 2 30 34 42
2018 Real property 16 29 37 12 5 1 0 17 45 116
2018 Materiel management 22 28 20 13 14 0 2 28 51 36
2018 Information management 5 16 31 17 29 0 3 46 21 34
2018 Information technology 8 24 39 24 5 0 0 29 32 49
2018 Data sciences 10 17 26 25 19 0 3 45 28 32
2018 Policy 23 19 35 14 9 0 0 24 41 85
2018 Project management 10 27 38 16 7 0 0 23 38 314
2018 Other services to the public 9 19 32 25 12 2 2 39 29 784
2018 None of the above 12 25 33 18 7 1 2 26 39 610
2017 Client contact centre 6 19 27 24 17 1 7 44 27 207
2017 Federal regulators 0 37 46 10 7 0 0 17 37 12
2017 Compliance, inspection and enforcement 5 21 40 14 19 0 2 33 27 58
2017 Communications or public affairs 6 21 37 22 11 1 3 34 28 274
2017 Security 0 33 31 36 0 0 0 36 33 12
2017 Science and technology 6 22 44 18 6 1 2 25 29 332
2017 Administration and operations 8 24 39 17 7 1 3 25 34 496
2017 Human resources 11 26 40 10 8 1 3 19 39 208
2017 Financial management 6 27 33 22 9 1 2 32 34 168
2017 Procurement 4 27 34 27 4 0 2 33 32 41
2017 Real property 16 31 36 12 5 0 1 16 48 126
2017 Materiel management 19 21 30 27 0 0 4 28 41 26
2017 Information management 5 14 25 28 19 0 9 52 21 30
2017 Information technology 3 30 40 16 11 0 0 27 33 61
2017 Data sciences 12 13 41 20 9 0 5 31 27 27
2017 Policy 8 25 47 11 5 3 1 17 34 68
2017 Project management 10 23 39 17 8 0 2 26 34 309
2017 Other services to the public 5 18 33 21 18 1 3 41 25 697
2017 None of the above 9 24 36 16 9 1 3 27 35 761
2014 Client contact centre 4 26 26 24 13 3 6 40 32 196
2014 Federal regulators 40 41 9 10 0 0 0 10 81 11
2014 Compliance, inspection and enforcement 10 27 35 16 6 2 3 23 40 73
2014 Communications or public affairs 11 33 35 11 9 0 0 20 45 230
2014 Security 12 31 25 17 7 7 0 27 46 13
2014 Science and technology 8 36 33 17 5 0 1 21 45 287
2014 Administration and operations 9 30 35 18 6 0 2 25 40 441
2014 Human resources 16 28 30 16 3 5 2 21 47 182
2014 Financial management 14 29 38 15 3 1 0 18 44 139
2014 Procurement 24 30 32 10 0 0 3 11 56 24
2014 Real property 10 36 40 13 1 1 0 14 46 117
2014 Materiel management 12 25 43 14 3 0 3 18 38 41
2014 Information management 5 23 52 12 3 3 2 16 29 34
2014 Information technology 6 30 36 10 14 0 4 25 37 50
2014 Other services to the public 9 23 37 19 9 1 1 29 33 727
2014 None of the above 11 25 35 19 7 0 1 27 37 659

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 6 11 25 26 22 7 2 53 19 173
2019 Federal regulators 11 25 25 21 12 0 6 35 39 14
2019 Compliance, inspection and enforcement 19 22 25 19 15 0 0 34 41 90
2019 Communications or public affairs 8 18 30 20 21 1 1 43 26 359
2019 Security 0 33 27 35 5 0 0 40 33 13
2019 Science and technology 10 20 30 23 15 1 1 38 30 410
2019 Administration and operations 11 18 31 25 14 1 0 39 29 577
2019 Human resources 9 27 23 22 15 3 1 38 37 252
2019 Financial management 10 20 32 22 12 3 1 36 31 162
2019 Procurement 2 10 25 36 20 7 0 60 13 45
2019 Real property 13 24 32 17 10 4 0 28 38 128
2019 Materiel management 9 38 22 16 9 4 2 27 50 31
2019 Information management 18 13 20 23 20 0 6 45 33 35
2019 Information technology 13 19 29 26 11 0 2 37 33 48
2019 Data sciences 9 15 22 34 12 5 2 50 26 43
2019 Policy 11 27 34 18 8 0 1 26 39 79
2019 Project management 10 23 30 25 9 2 0 35 34 286
2019 Other services to the public 9 14 23 26 24 2 2 52 24 840
2019 None of the above 10 19 29 20 16 4 2 38 31 643
2018 Client contact centre 8 16 24 30 17 3 2 50 25 204
2018 Compliance, inspection and enforcement 9 26 30 18 15 1 2 34 36 91
2018 Communications or public affairs 8 17 29 24 19 1 1 44 26 345
2018 Security 10 19 35 21 10 5 0 32 31 16
2018 Science and technology 10 20 31 25 12 1 1 39 30 398
2018 Administration and operations 10 21 26 27 13 1 2 41 32 584
2018 Human resources 9 24 27 21 15 3 1 37 35 236
2018 Financial management 8 14 30 31 14 2 0 46 23 161
2018 Procurement 7 13 28 32 18 0 2 50 21 42
2018 Real property 18 26 25 19 11 1 1 30 45 115
2018 Materiel management 20 19 19 29 12 2 0 41 39 35
2018 Information management 7 8 24 22 33 0 5 58 17 34
2018 Information technology 7 10 39 20 22 0 2 43 17 48
2018 Data sciences 6 15 26 20 34 0 0 53 21 32
2018 Policy 18 15 25 33 8 0 1 41 34 85
2018 Project management 16 20 27 25 11 0 1 36 36 312
2018 Other services to the public 12 19 24 23 18 2 2 43 32 780
2018 None of the above 15 21 31 17 12 2 2 30 38 611
2017 Client contact centre 7 16 27 18 23 4 5 45 26 207
2017 Federal regulators 7 41 27 8 7 10 0 16 53 12
2017 Compliance, inspection and enforcement 7 21 25 21 23 0 3 45 29 58
2017 Communications or public affairs 6 18 27 22 23 3 1 47 26 274
2017 Security 0 39 27 23 11 0 0 34 39 13
2017 Science and technology 10 18 29 25 13 3 3 40 30 332
2017 Administration and operations 9 20 30 20 16 2 4 39 30 492
2017 Human resources 6 16 27 19 21 6 5 45 25 208
2017 Financial management 9 17 29 24 15 5 1 42 28 168
2017 Procurement 0 11 30 36 16 0 7 56 12 41
2017 Real property 14 28 24 22 8 2 1 32 44 126
2017 Materiel management 24 18 27 20 7 4 0 28 44 26
2017 Information management 5 7 19 29 31 0 9 66 13 30
2017 Information technology 4 15 28 29 18 3 2 50 20 61
2017 Data sciences 11 16 25 18 22 3 5 43 29 27
2017 Policy 10 31 24 19 11 1 4 32 43 68
2017 Project management 10 18 33 21 15 2 2 37 29 308
2017 Other services to the public 8 16 24 20 24 4 4 48 26 694
2017 None of the above 10 17 30 19 17 3 4 39 29 759
2014 Client contact centre 13 16 30 22 10 3 5 35 32 197
2014 Federal regulators 25 24 33 18 0 0 0 18 49 11
2014 Compliance, inspection and enforcement 18 22 27 22 8 0 3 31 41 73
2014 Communications or public affairs 8 20 39 17 10 1 5 29 30 232
2014 Security 7 31 30 25 7 0 0 32 38 13
2014 Science and technology 17 33 25 14 8 1 2 23 51 288
2014 Administration and operations 12 22 33 17 12 2 2 30 35 441
2014 Human resources 7 17 37 18 17 2 1 37 25 182
2014 Financial management 9 23 35 20 9 2 1 30 34 139
2014 Procurement 7 15 37 30 4 4 4 36 24 23
2014 Real property 12 30 27 16 4 9 2 23 47 117
2014 Materiel management 8 23 37 20 6 3 3 28 33 41
2014 Information management 10 19 40 12 14 3 2 27 30 34
2014 Information technology 6 22 38 16 12 2 4 30 29 50
2014 Other services to the public 11 24 27 19 16 2 1 36 36 729
2014 None of the above 14 23 29 18 12 2 2 32 38 658

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 15 21 25 11 18 5 6 32 40 171
2019 Federal regulators 6 31 16 47 0 0 0 47 37 14
2019 Compliance, inspection and enforcement 24 22 27 17 8 0 3 26 46 90
2019 Communications or public affairs 18 26 28 10 15 1 2 26 46 359
2019 Security 14 41 28 12 5 0 0 17 55 13
2019 Science and technology 12 25 32 16 11 2 2 28 39 409
2019 Administration and operations 14 28 35 14 8 1 1 22 42 580
2019 Human resources 14 29 28 16 8 3 2 26 45 251
2019 Financial management 10 22 37 19 11 1 0 30 32 164
2019 Procurement 10 20 31 17 22 0 0 39 30 45
2019 Real property 16 33 31 13 3 4 0 16 51 128
2019 Materiel management 33 15 38 7 7 0 0 14 48 31
2019 Information management 11 15 28 23 9 2 11 37 30 35
2019 Information technology 8 26 23 30 12 0 0 43 34 48
2019 Data sciences 4 27 45 9 11 2 0 21 32 43
2019 Policy 13 31 37 15 3 1 1 18 45 78
2019 Project management 23 34 29 11 3 1 0 14 57 286
2019 Other services to the public 13 19 24 19 19 3 4 41 34 843
2019 None of the above 18 24 29 15 9 3 2 26 44 644
2018 Client contact centre 17 28 28 11 9 4 3 22 48 204
2018 Compliance, inspection and enforcement 14 30 31 9 8 2 6 19 48 91
2018 Communications or public affairs 22 26 26 14 11 1 1 26 48 348
2018 Security 29 6 47 9 5 5 0 14 37 17
2018 Science and technology 10 27 35 16 10 2 2 26 38 398
2018 Administration and operations 15 27 30 16 8 1 2 25 43 584
2018 Human resources 18 24 31 17 7 2 2 25 43 235
2018 Financial management 11 21 33 22 10 1 2 33 33 162
2018 Procurement 9 30 34 22 5 0 0 27 39 42
2018 Real property 26 24 32 11 5 1 2 16 51 116
2018 Materiel management 18 34 32 13 4 0 0 17 51 37
2018 Information management 8 18 35 9 19 9 3 31 30 34
2018 Information technology 14 22 28 25 11 0 0 36 36 49
2018 Data sciences 7 19 34 14 25 2 0 39 26 32
2018 Policy 20 27 26 25 2 0 0 27 47 85
2018 Project management 23 28 35 8 4 0 1 13 52 314
2018 Other services to the public 16 21 26 16 13 3 4 32 40 783
2018 None of the above 20 26 28 13 8 2 3 22 49 608
2017 Client contact centre 19 21 25 13 11 3 8 27 45 208
2017 Federal regulators 22 24 32 15 0 0 7 16 49 12
2017 Compliance, inspection and enforcement 19 16 28 9 27 0 0 36 35 58
2017 Communications or public affairs 20 27 28 11 8 2 3 20 50 275
2017 Security 21 11 47 21 0 0 0 21 32 13
2017 Science and technology 8 24 34 16 11 3 3 29 35 332
2017 Administration and operations 16 25 32 13 7 2 4 22 44 494
2017 Human resources 13 21 31 19 10 3 3 31 36 208
2017 Financial management 9 18 33 26 11 3 1 38 28 169
2017 Procurement 7 21 22 39 11 0 0 50 27 41
2017 Real property 16 39 22 13 5 1 4 19 58 126
2017 Materiel management 29 28 13 21 0 4 4 23 63 26
2017 Information management 7 24 25 23 16 0 4 41 33 30
2017 Information technology 15 23 28 19 15 0 0 34 38 61
2017 Data sciences 8 25 18 18 22 0 9 44 36 27
2017 Policy 14 29 25 22 5 5 0 29 45 68
2017 Project management 16 33 31 13 5 1 2 18 50 308
2017 Other services to the public 10 22 26 15 17 4 6 36 36 695
2017 None of the above 17 23 28 13 10 4 5 26 44 759
2014 Client contact centre 18 25 24 15 7 5 6 25 48 197
2014 Federal regulators 24 33 24 9 10 0 0 19 57 11
2014 Compliance, inspection and enforcement 24 27 38 6 4 0 1 10 51 73
2014 Communications or public affairs 33 21 27 11 7 0 0 18 55 231
2014 Security 7 49 25 0 12 7 0 13 60 13
2014 Science and technology 15 33 30 15 5 1 1 21 49 287
2014 Administration and operations 19 26 27 16 7 2 3 24 47 442
2014 Human resources 17 25 25 14 9 1 8 26 47 181
2014 Financial management 13 24 36 15 7 2 3 23 39 139
2014 Procurement 16 8 49 19 7 0 0 26 24 24
2014 Real property 21 33 26 18 2 0 0 19 54 117
2014 Materiel management 13 14 34 27 5 3 4 34 29 41
2014 Information management 10 13 50 6 3 13 5 10 28 34
2014 Information technology 12 24 31 23 8 2 0 31 37 50
2014 Other services to the public 15 26 28 13 11 4 3 26 44 725
2014 None of the above 17 27 28 15 8 2 3 24 47 660

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 2 7 17 26 36 5 7 70 11 172
2019 Federal regulators 13 0 35 40 12 0 0 52 13 14
2019 Compliance, inspection and enforcement 3 8 22 38 24 2 2 64 12 90
2019 Communications or public affairs 4 11 29 27 28 1 2 56 15 356
2019 Security 0 0 14 46 40 0 0 86 0 13
2019 Science and technology 1 14 30 34 18 1 1 54 15 404
2019 Administration and operations 3 10 33 32 20 1 1 53 13 574
2019 Human resources 10 15 35 24 14 0 1 39 25 251
2019 Financial management 5 10 29 34 21 0 1 56 15 163
2019 Procurement 7 26 32 20 15 0 0 35 33 46
2019 Real property 7 17 30 32 13 1 0 45 24 127
2019 Materiel management 2 24 24 35 15 0 0 50 26 31
2019 Information management 5 11 15 24 34 0 12 66 18 35
2019 Information technology 1 5 38 37 19 0 0 56 6 47
2019 Data sciences 2 4 24 35 29 2 2 68 7 42
2019 Policy 5 25 40 22 6 1 0 29 31 78
2019 Project management 7 14 36 30 13 0 0 43 21 285
2019 Other services to the public 3 4 18 33 35 1 5 73 8 838
2019 None of the above 4 10 28 33 21 1 4 57 14 643
2018 Client contact centre 4 13 19 35 23 1 3 61 18 201
2018 Compliance, inspection and enforcement 2 9 35 30 17 1 7 51 12 91
2018 Communications or public affairs 4 13 27 31 23 0 2 55 18 347
2018 Security 0 14 4 52 25 5 0 81 14 17
2018 Science and technology 3 14 34 32 16 1 1 49 17 395
2018 Administration and operations 3 13 33 34 15 1 2 50 16 580
2018 Human resources 8 20 36 23 12 1 1 35 28 236
2018 Financial management 2 11 30 40 15 1 1 56 13 161
2018 Procurement 11 20 41 21 7 0 0 28 31 42
2018 Real property 10 13 39 24 12 1 2 36 24 116
2018 Materiel management 6 2 24 49 18 0 0 68 8 37
2018 Information management 0 3 28 27 37 3 3 67 3 34
2018 Information technology 0 4 33 38 26 0 0 64 4 49
2018 Data sciences 0 5 22 50 22 0 0 72 5 32
2018 Policy 15 15 39 27 3 0 0 31 30 84
2018 Project management 8 15 36 31 9 0 1 41 23 311
2018 Other services to the public 4 7 20 36 26 1 6 67 11 783
2018 None of the above 5 12 32 31 14 1 5 48 18 608
2017 Client contact centre 5 10 15 32 25 1 12 65 18 206
2017 Federal regulators 7 22 45 19 7 0 0 26 29 12
2017 Compliance, inspection and enforcement 0 8 27 36 25 0 4 63 8 57
2017 Communications or public affairs 6 11 29 26 22 1 5 51 18 274
2017 Security 0 13 32 42 13 0 0 56 13 13
2017 Science and technology 2 10 25 37 21 1 3 61 13 332
2017 Administration and operations 6 10 30 30 19 1 3 52 17 492
2017 Human resources 5 16 33 24 17 0 4 42 23 205
2017 Financial management 1 7 39 32 18 1 2 51 9 168
2017 Procurement 18 11 36 23 12 0 0 35 29 41
2017 Real property 10 21 36 21 8 2 1 31 32 126
2017 Materiel management 2 12 29 36 16 0 4 54 15 26
2017 Information management 2 5 15 37 28 5 9 75 8 30
2017 Information technology 1 9 32 33 23 0 2 56 11 61
2017 Data sciences 0 11 19 33 23 0 14 65 13 27
2017 Policy 11 14 26 34 13 1 0 48 25 68
2017 Project management 7 13 35 30 12 1 2 43 21 308
2017 Other services to the public 3 6 20 28 33 2 9 69 9 689
2017 None of the above 5 11 26 31 19 1 7 55 17 756
2014 Client contact centre 3 10 24 31 16 5 12 55 16 197
2014 Federal regulators 8 24 41 9 10 8 0 21 35 11
2014 Compliance, inspection and enforcement 1 20 22 41 11 0 5 55 22 73
2014 Communications or public affairs 5 18 29 20 26 0 2 47 23 232
2014 Security 7 7 35 12 26 0 12 44 16 13
2014 Science and technology 2 14 33 34 15 1 1 50 16 286
2014 Administration and operations 6 14 32 30 14 1 3 45 21 442
2014 Human resources 11 14 30 28 15 1 2 44 25 182
2014 Financial management 5 24 33 21 15 1 1 36 29 137
2014 Procurement 8 37 24 31 0 0 0 31 45 24
2014 Real property 13 19 33 28 6 0 1 35 32 116
2014 Materiel management 2 12 28 45 5 3 4 54 15 40
2014 Information management 8 8 33 19 27 0 5 49 16 34
2014 Information technology 0 8 32 36 20 0 4 58 8 50
2014 Other services to the public 3 7 26 32 25 1 5 61 11 723
2014 None of the above 6 12 30 31 17 1 2 50 18 656

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 9 12 20 24 28 3 3 56 23 172
2019 Federal regulators 43 27 12 0 13 0 6 13 74 13
2019 Compliance, inspection and enforcement 29 23 25 7 14 2 0 22 52 89
2019 Communications or public affairs 14 17 25 19 23 2 1 43 32 360
2019 Security 7 7 26 55 5 0 0 60 14 13
2019 Science and technology 15 21 27 19 13 2 2 33 39 408
2019 Administration and operations 14 20 26 24 14 1 1 38 35 578
2019 Human resources 16 19 27 21 14 1 2 36 36 252
2019 Financial management 10 20 31 25 12 1 1 38 31 163
2019 Procurement 24 18 34 18 7 0 0 25 42 44
2019 Real property 23 21 21 19 14 1 1 33 45 129
2019 Materiel management 22 29 23 9 17 0 0 26 50 31
2019 Information management 17 11 16 27 22 0 6 53 30 35
2019 Information technology 18 21 23 24 13 0 0 37 40 48
2019 Data sciences 13 11 29 21 24 2 0 46 25 43
2019 Policy 15 25 34 17 5 1 2 23 42 78
2019 Project management 16 20 30 21 10 0 2 32 37 286
2019 Other services to the public 14 16 22 22 24 1 2 47 30 845
2019 None of the above 17 19 26 19 14 2 2 35 37 644
2018 Client contact centre 13 23 23 23 13 2 3 38 38 204
2018 Compliance, inspection and enforcement 29 26 21 7 15 1 2 22 57 92
2018 Communications or public affairs 9 20 28 21 18 2 2 40 30 348
2018 Security 10 24 8 34 19 5 0 56 35 17
2018 Science and technology 14 26 29 18 9 2 2 28 42 397
2018 Administration and operations 19 24 25 19 10 1 2 30 44 582
2018 Human resources 20 23 27 18 7 1 4 26 45 237
2018 Financial management 10 22 24 27 13 1 2 42 33 161
2018 Procurement 16 20 30 25 7 2 0 33 37 42
2018 Real property 27 22 24 15 8 1 3 24 51 116
2018 Materiel management 30 13 15 27 15 0 0 42 43 36
2018 Information management 7 10 28 27 20 3 5 51 18 34
2018 Information technology 10 20 34 23 13 0 0 36 30 49
2018 Data sciences 3 15 36 20 23 3 0 44 19 32
2018 Policy 25 26 25 17 5 2 0 23 52 85
2018 Project management 14 25 31 20 7 0 3 28 41 312
2018 Other services to the public 19 18 25 17 17 1 3 35 39 784
2018 None of the above 22 24 26 17 9 1 2 26 47 604
2017 Client contact centre 14 18 23 18 21 0 5 41 35 207
2017 Federal regulators 7 35 44 7 0 0 7 8 45 12
2017 Compliance, inspection and enforcement 29 25 16 7 22 0 2 29 55 58
2017 Communications or public affairs 9 18 26 19 20 4 4 42 29 273
2017 Security 21 16 18 33 11 0 0 45 37 13
2017 Science and technology 17 20 23 19 15 2 4 37 39 332
2017 Administration and operations 17 23 25 16 13 3 3 31 43 494
2017 Human resources 12 21 31 14 14 3 5 31 35 208
2017 Financial management 12 24 24 20 13 3 4 36 39 168
2017 Procurement 2 22 50 11 9 2 2 21 26 41
2017 Real property 16 33 30 12 6 1 1 19 50 125
2017 Materiel management 24 16 32 22 0 2 4 23 42 26
2017 Information management 7 17 9 23 38 0 4 64 26 31
2017 Information technology 13 24 22 22 13 3 4 37 39 61
2017 Data sciences 4 24 18 23 17 5 9 47 32 27
2017 Policy 15 24 22 20 12 7 0 34 42 68
2017 Project management 14 21 30 20 11 1 3 32 36 308
2017 Other services to the public 9 16 25 21 22 2 5 46 27 696
2017 None of the above 15 19 26 19 15 2 5 36 36 761
2014 Client contact centre 24 19 23 16 12 1 5 30 46 197
2014 Federal regulators 16 57 17 0 10 0 0 10 73 11
2014 Compliance, inspection and enforcement 43 23 22 5 5 0 1 10 67 73
2014 Communications or public affairs 18 24 30 16 11 0 1 28 42 232
2014 Security 38 24 13 25 0 0 0 25 62 13
2014 Science and technology 28 30 20 10 5 1 5 16 62 287
2014 Administration and operations 21 28 28 10 9 1 2 20 51 441
2014 Human resources 20 21 20 22 13 1 3 37 43 182
2014 Financial management 25 28 29 7 10 1 1 17 53 139
2014 Procurement 23 33 33 0 7 0 3 7 59 24
2014 Real property 38 29 26 5 1 0 1 6 67 116
2014 Materiel management 31 34 11 12 5 3 4 18 70 41
2014 Information management 18 29 24 9 11 2 8 22 52 34
2014 Information technology 18 30 26 8 12 0 6 21 51 50
2014 Other services to the public 19 27 25 12 14 1 2 26 47 727
2014 None of the above 24 25 24 12 11 2 2 24 51 661

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 14 11 27 13 23 8 4 41 28 173
2019 Federal regulators 28 34 15 6 12 0 6 19 66 14
2019 Compliance, inspection and enforcement 24 12 33 14 14 3 1 29 37 90
2019 Communications or public affairs 9 17 24 18 26 4 3 47 28 358
2019 Security 0 19 19 19 32 12 0 58 21 13
2019 Science and technology 11 22 28 16 15 4 4 34 36 406
2019 Administration and operations 13 22 25 21 16 3 1 38 36 578
2019 Human resources 11 25 31 14 14 2 3 30 38 251
2019 Financial management 12 24 25 20 17 1 1 37 37 164
2019 Procurement 18 23 21 23 16 0 0 38 41 46
2019 Real property 8 23 32 23 12 1 1 35 32 128
2019 Materiel management 4 23 31 20 22 0 0 41 28 31
2019 Information management 7 11 32 13 25 6 6 43 21 35
2019 Information technology 12 26 17 21 21 2 2 43 39 48
2019 Data sciences 9 13 13 24 26 10 5 59 25 42
2019 Policy 9 26 40 13 8 0 4 22 36 79
2019 Project management 11 23 32 19 11 2 1 31 36 283
2019 Other services to the public 11 13 23 21 26 3 4 50 25 841
2019 None of the above 8 16 21 23 23 4 4 51 26 640
2018 Client contact centre 13 22 24 21 14 3 4 37 37 203
2018 Compliance, inspection and enforcement 19 22 28 10 16 1 4 28 43 89
2018 Communications or public affairs 8 19 16 21 26 6 4 51 31 348
2018 Security 0 6 45 25 9 5 10 40 7 17
2018 Science and technology 16 21 29 18 11 3 2 31 39 394
2018 Administration and operations 13 20 29 19 14 1 4 34 35 583
2018 Human resources 12 25 26 16 13 4 3 32 40 236
2018 Financial management 15 19 23 28 14 1 1 43 34 162
2018 Procurement 20 20 9 42 7 2 0 50 41 42
2018 Real property 14 25 26 18 11 1 5 30 42 115
2018 Materiel management 16 17 28 21 18 0 0 40 33 36
2018 Information management 2 12 36 11 33 0 5 47 15 34
2018 Information technology 11 10 29 28 16 7 0 47 22 49
2018 Data sciences 5 16 26 19 34 0 0 53 22 31
2018 Policy 16 16 31 29 3 2 1 34 34 85
2018 Project management 14 23 29 22 9 2 1 32 38 312
2018 Other services to the public 10 16 25 22 20 4 3 45 29 780
2018 None of the above 13 16 23 23 17 3 4 43 32 604
2017 Client contact centre 13 18 26 15 16 6 6 35 35 210
2017 Federal regulators 7 49 17 13 7 0 7 21 60 12
2017 Compliance, inspection and enforcement 13 18 27 18 20 2 2 40 32 58
2017 Communications or public affairs 5 18 26 20 24 4 3 47 25 273
2017 Security 0 7 24 48 13 7 0 66 8 13
2017 Science and technology 11 16 29 19 17 2 6 39 29 332
2017 Administration and operations 10 18 30 19 16 2 5 37 31 495
2017 Human resources 12 16 25 19 18 4 6 41 31 207
2017 Financial management 10 18 31 19 14 3 4 36 30 168
2017 Procurement 2 7 41 25 18 5 2 47 10 41
2017 Real property 9 20 31 19 10 7 4 33 32 126
2017 Materiel management 19 7 17 30 22 0 4 54 28 26
2017 Information management 2 5 20 29 35 9 0 70 8 30
2017 Information technology 8 12 34 23 18 1 3 43 21 61
2017 Data sciences 8 9 21 26 27 5 5 58 19 27
2017 Policy 11 21 18 27 18 1 4 47 33 68
2017 Project management 12 17 28 19 19 1 4 40 31 308
2017 Other services to the public 7 14 20 23 25 5 7 54 24 697
2017 None of the above 10 13 22 25 20 4 7 50 25 758
2014 Client contact centre 12 26 22 19 9 8 5 31 43 197
2014 Federal regulators 8 25 17 34 8 0 8 46 36 11
2014 Compliance, inspection and enforcement 17 21 20 26 12 0 4 40 39 73
2014 Communications or public affairs 8 18 23 27 20 2 1 49 27 232
2014 Security 0 22 19 47 12 0 0 59 22 13
2014 Science and technology 12 27 28 17 9 1 6 28 42 287
2014 Administration and operations 12 17 31 21 11 3 6 35 31 440
2014 Human resources 8 22 24 14 12 12 8 33 37 182
2014 Financial management 10 25 28 17 16 2 2 34 37 139
2014 Procurement 3 7 48 20 15 3 3 37 11 24
2014 Real property 8 16 40 25 10 1 1 35 24 117
2014 Materiel management 5 25 41 10 12 3 4 24 32 41
2014 Information management 2 29 26 13 20 5 5 37 35 34
2014 Information technology 2 12 20 36 24 2 4 64 15 50
2014 Other services to the public 10 19 26 20 20 2 2 43 30 724
2014 None of the above 10 16 25 25 15 2 7 44 29 659

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 8 16 27 20 19 7 3 43 27 170
2019 Federal regulators 18 26 11 33 12 0 0 45 44 14
2019 Compliance, inspection and enforcement 15 30 24 14 13 1 4 27 48 90
2019 Communications or public affairs 18 21 26 17 14 3 2 33 41 357
2019 Security 0 11 37 35 17 0 0 52 11 13
2019 Science and technology 13 23 31 16 14 2 1 31 37 404
2019 Administration and operations 14 23 35 16 10 0 1 26 38 580
2019 Human resources 13 26 30 18 9 2 2 28 40 250
2019 Financial management 11 22 35 22 9 1 0 31 33 163
2019 Procurement 6 28 31 26 9 0 0 35 34 46
2019 Real property 13 28 26 22 6 3 1 30 43 129
2019 Materiel management 13 34 25 11 14 0 2 26 48 31
2019 Information management 2 21 32 19 14 2 9 37 27 35
2019 Information technology 9 26 27 27 12 0 0 39 34 47
2019 Data sciences 9 31 19 15 16 2 7 35 45 42
2019 Policy 11 24 45 13 4 1 1 17 36 79
2019 Project management 19 29 35 10 6 1 0 16 49 286
2019 Other services to the public 12 16 24 18 23 3 5 44 30 842
2019 None of the above 14 19 28 16 15 3 5 34 36 644
2018 Client contact centre 11 21 33 18 10 5 2 30 34 205
2018 Compliance, inspection and enforcement 19 23 29 14 9 1 5 25 45 92
2018 Communications or public affairs 15 23 26 18 12 2 3 32 40 349
2018 Security 24 10 28 28 5 5 0 35 35 17
2018 Science and technology 11 25 33 14 11 4 3 26 38 397
2018 Administration and operations 16 25 34 12 9 1 2 22 42 581
2018 Human resources 17 28 30 12 7 5 1 20 47 235
2018 Financial management 9 21 40 18 11 1 1 29 31 162
2018 Procurement 9 18 35 27 9 2 0 37 27 42
2018 Real property 20 23 34 13 4 3 2 19 45 116
2018 Materiel management 4 27 38 21 10 0 0 32 31 37
2018 Information management 6 18 32 22 14 6 3 39 26 34
2018 Information technology 7 26 37 14 14 2 0 29 33 49
2018 Data sciences 9 21 28 19 23 0 0 43 30 32
2018 Policy 13 24 34 22 5 1 0 27 38 85
2018 Project management 19 33 29 12 4 1 2 17 53 314
2018 Other services to the public 11 20 25 21 16 4 3 40 33 782
2018 None of the above 17 24 26 18 8 3 5 28 44 610
2017 Client contact centre 11 20 28 16 14 5 7 33 35 209
2017 Federal regulators 7 41 7 30 14 0 0 44 49 12
2017 Compliance, inspection and enforcement 15 22 25 14 20 0 3 36 39 58
2017 Communications or public affairs 15 21 30 15 12 4 4 29 39 274
2017 Security 0 21 46 33 0 0 0 33 21 13
2017 Science and technology 11 21 30 16 13 4 6 32 35 332
2017 Administration and operations 17 23 30 12 10 4 4 24 43 494
2017 Human resources 8 26 35 11 11 4 5 24 38 208
2017 Financial management 7 19 35 23 10 4 2 35 28 168
2017 Procurement 7 14 34 34 9 2 0 44 21 41
2017 Real property 16 22 33 12 6 5 6 20 43 125
2017 Materiel management 16 28 23 16 4 9 4 23 51 26
2017 Information management 7 15 34 23 16 0 4 41 24 30
2017 Information technology 6 26 34 19 12 0 3 32 33 61
2017 Data sciences 6 12 31 25 17 0 9 46 19 27
2017 Policy 10 18 41 22 4 5 0 28 29 68
2017 Project management 15 31 31 14 6 1 3 20 47 309
2017 Other services to the public 10 18 27 14 20 4 7 38 31 697
2017 None of the above 13 21 27 15 14 4 7 32 38 762
2014 Client contact centre 11 23 31 18 7 4 6 28 37 195
2014 Federal regulators 16 49 25 10 0 0 0 10 65 11
2014 Compliance, inspection and enforcement 28 26 25 8 7 1 5 16 57 73
2014 Communications or public affairs 21 24 33 10 9 1 2 20 46 232
2014 Security 0 38 19 12 0 12 19 17 55 13
2014 Science and technology 17 30 32 11 6 1 2 18 49 288
2014 Administration and operations 17 23 33 11 9 2 4 22 43 441
2014 Human resources 17 25 27 12 13 5 1 26 45 182
2014 Financial management 13 26 31 12 15 3 1 28 40 139
2014 Procurement 13 12 45 19 7 0 3 27 26 24
2014 Real property 15 34 32 16 2 1 0 19 49 117
2014 Materiel management 11 17 41 18 5 4 3 25 30 41
2014 Information management 9 22 34 13 16 3 3 31 33 34
2014 Information technology 14 22 32 16 10 4 2 28 38 50
2014 Other services to the public 11 23 32 14 14 3 4 29 37 726
2014 None of the above 15 20 29 16 9 4 6 28 39 659

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 13 23 30 16 13 2 1 30 38 173
2019 Federal regulators 0 23 23 42 12 0 0 54 23 14
2019 Compliance, inspection and enforcement 14 18 32 28 6 2 0 34 33 90
2019 Communications or public affairs 14 20 33 21 12 0 1 33 34 359
2019 Security 12 4 33 28 23 0 0 52 15 13
2019 Science and technology 7 22 35 26 10 0 1 36 29 409
2019 Administration and operations 13 20 36 18 11 0 1 30 34 579
2019 Human resources 13 26 28 18 12 1 2 31 40 250
2019 Financial management 11 22 31 25 9 1 1 35 34 164
2019 Procurement 4 31 34 21 8 2 0 30 35 46
2019 Real property 14 19 31 24 12 0 0 36 33 129
2019 Materiel management 2 21 43 27 5 0 2 32 24 31
2019 Information management 13 19 35 17 11 0 6 29 33 35
2019 Information technology 7 18 31 27 15 0 2 43 25 48
2019 Data sciences 4 31 32 21 9 2 0 31 36 43
2019 Policy 6 31 41 13 9 0 0 22 38 79
2019 Project management 11 21 34 23 9 1 1 33 33 286
2019 Other services to the public 14 20 29 20 14 1 3 35 35 841
2019 None of the above 11 16 32 20 15 2 4 37 29 645
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 62 15 5 6 4 1 7 83 11 173
2019 Federal regulators 82 12 0 0 0 0 6 100 0 14
2019 Compliance, inspection and enforcement 77 9 4 1 1 0 8 94 2 91
2019 Communications or public affairs 79 9 6 1 2 1 2 91 3 361
2019 Security 88 0 5 7 0 0 0 88 7 13
2019 Science and technology 76 6 7 3 2 0 5 88 5 410
2019 Administration and operations 74 10 7 3 2 0 3 88 5 579
2019 Human resources 70 17 5 4 1 0 2 90 5 251
2019 Financial management 65 21 5 2 1 0 5 91 3 164
2019 Procurement 80 9 4 4 4 0 0 89 7 46
2019 Real property 70 13 8 6 1 0 3 85 7 129
2019 Materiel management 54 31 2 4 9 0 0 84 13 31
2019 Information management 57 32 0 3 5 0 3 92 8 35
2019 Information technology 55 26 6 5 5 0 4 84 10 48
2019 Data sciences 64 11 11 7 4 0 2 77 12 43
2019 Policy 68 18 3 9 3 0 0 86 11 79
2019 Project management 73 12 6 5 2 0 1 87 7 285
2019 Other services to the public 73 10 6 2 2 0 6 89 5 846
2019 None of the above 74 12 5 2 2 0 4 90 4 650
2017 Client contact centre 59 18 5 4 4 0 10 86 9 211
2017 Federal regulators 83 0 0 7 0 0 10 92 8 12
2017 Compliance, inspection and enforcement 73 8 5 2 0 2 11 92 2 58
2017 Communications or public affairs 74 15 3 3 2 0 3 92 5 275
2017 Security 48 13 5 5 11 0 18 74 20 13
2017 Science and technology 77 8 4 3 2 0 5 90 6 333
2017 Administration and operations 74 10 5 2 3 0 6 89 6 496
2017 Human resources 76 14 3 4 1 0 2 91 5 209
2017 Financial management 69 18 7 3 1 1 3 90 4 167
2017 Procurement 73 11 7 2 4 0 2 86 7 41
2017 Real property 64 22 4 3 3 0 5 90 6 126
2017 Materiel management 72 13 0 4 7 4 0 88 12 26
2017 Information management 72 12 2 7 0 0 7 90 7 31
2017 Information technology 64 12 6 4 11 1 1 78 16 61
2017 Data sciences 73 8 6 8 3 0 3 84 10 27
2017 Policy 68 11 7 7 7 0 0 79 14 68
2017 Project management 65 18 6 3 3 1 4 88 6 310
2017 Other services to the public 73 9 5 2 2 0 9 90 5 702
2017 None of the above 71 13 6 2 3 0 5 89 5 767
2014 Client contact centre 58 17 5 7 3 0 10 83 12 198
2014 Federal regulators 92 0 0 8 0 0 0 92 8 11
2014 Compliance, inspection and enforcement 74 8 4 2 6 0 5 87 9 73
2014 Communications or public affairs 82 7 3 3 2 0 3 92 5 232
2014 Security 76 6 0 6 0 0 12 93 7 13
2014 Science and technology 73 13 4 2 3 1 4 90 5 289
2014 Administration and operations 68 13 6 4 3 0 7 87 7 444
2014 Human resources 68 13 4 11 2 0 1 83 13 182
2014 Financial management 70 11 8 3 2 2 5 86 6 140
2014 Procurement 86 7 0 0 3 0 3 96 4 24
2014 Real property 64 19 6 5 3 0 3 85 8 116
2014 Materiel management 71 12 4 5 5 0 3 86 10 41
2014 Information management 73 22 3 3 0 0 0 95 3 34
2014 Information technology 68 6 6 8 10 0 2 75 19 50
2014 Other services to the public 77 10 3 3 1 1 4 92 5 732
2014 None of the above 76 9 6 1 2 1 5 90 4 663

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 22 36 14 12 6 6 4 65 20 173
2019 Federal regulators 34 12 26 5 6 17 0 55 13 14
2019 Compliance, inspection and enforcement 20 29 20 13 13 4 0 51 27 91
2019 Communications or public affairs 28 33 14 13 5 4 3 66 19 359
2019 Security 35 21 11 26 7 0 0 56 33 13
2019 Science and technology 23 33 18 13 7 6 2 60 21 407
2019 Administration and operations 24 31 16 14 9 3 3 59 24 577
2019 Human resources 36 29 10 10 7 5 3 71 18 252
2019 Financial management 24 34 13 10 9 6 4 64 21 163
2019 Procurement 29 33 20 13 0 2 4 65 14 46
2019 Real property 25 37 19 9 5 3 2 66 15 129
2019 Materiel management 5 37 16 22 18 0 2 43 40 31
2019 Information management 43 11 17 8 7 8 5 63 17 35
2019 Information technology 26 23 27 9 9 2 4 52 20 48
2019 Data sciences 24 27 23 13 7 2 2 54 22 43
2019 Policy 21 29 13 12 9 9 8 59 26 79
2019 Project management 27 29 16 16 5 3 5 60 23 286
2019 Other services to the public 28 32 13 13 9 4 2 63 23 847
2019 None of the above 25 31 16 12 11 3 2 59 24 649
2018 Client contact centre 14 32 17 18 11 6 1 50 31 206
2018 Compliance, inspection and enforcement 16 37 18 11 13 4 2 56 25 91
2018 Communications or public affairs 22 34 17 15 6 5 2 60 22 350
2018 Security 15 33 25 6 21 0 0 48 27 16
2018 Science and technology 15 37 16 15 8 7 1 57 25 397
2018 Administration and operations 20 31 21 14 8 4 2 55 23 585
2018 Human resources 27 38 11 11 7 4 2 70 19 236
2018 Financial management 16 32 26 7 9 6 4 54 18 160
2018 Procurement 26 34 21 4 5 9 0 67 10 42
2018 Real property 14 32 19 16 17 2 0 47 34 115
2018 Materiel management 11 25 18 21 11 15 0 42 37 38
2018 Information management 35 27 18 13 3 5 0 65 17 34
2018 Information technology 31 28 17 4 10 7 2 66 15 48
2018 Data sciences 18 33 6 17 5 9 11 64 28 33
2018 Policy 17 35 24 6 8 10 1 58 15 85
2018 Project management 17 32 21 10 12 7 1 54 23 315
2018 Other services to the public 19 30 21 14 10 4 2 53 25 786
2018 None of the above 14 32 20 15 15 3 1 48 31 614
2017 Client contact centre 19 33 16 16 8 5 3 56 26 211
2017 Federal regulators 35 7 25 10 17 7 0 45 28 12
2017 Compliance, inspection and enforcement 24 26 17 19 8 5 2 54 28 58
2017 Communications or public affairs 21 35 19 13 5 4 3 59 20 273
2017 Security 5 18 58 5 13 0 0 24 18 13
2017 Science and technology 21 34 13 15 10 4 3 59 27 332
2017 Administration and operations 18 36 15 13 11 5 2 58 26 497
2017 Human resources 32 35 11 10 5 3 5 72 16 209
2017 Financial management 25 32 11 11 10 6 5 64 24 167
2017 Procurement 28 30 21 5 7 7 2 64 13 40
2017 Real property 18 33 24 6 15 3 2 53 22 126
2017 Materiel management 22 20 22 9 24 2 0 44 34 26
2017 Information management 21 31 12 21 0 9 7 61 24 31
2017 Information technology 27 39 9 8 3 11 1 76 13 61
2017 Data sciences 22 30 12 11 8 3 14 63 23 27
2017 Policy 21 30 18 17 3 9 3 58 22 68
2017 Project management 23 30 18 12 9 4 4 57 23 310
2017 Other services to the public 23 32 12 16 11 3 4 58 29 702
2017 None of the above 23 30 17 13 12 3 3 56 26 767
2014 Client contact centre 24 30 16 8 8 5 8 63 18 198
2014 Federal regulators 16 34 9 41 0 0 0 50 41 11
2014 Compliance, inspection and enforcement 17 32 24 14 5 5 2 53 21 73
2014 Communications or public affairs 26 36 16 9 5 3 6 68 15 232
2014 Security 13 18 7 38 6 12 6 37 54 13
2014 Science and technology 22 39 13 17 5 3 1 64 23 289
2014 Administration and operations 24 36 15 12 9 2 3 63 22 443
2014 Human resources 34 27 13 9 7 3 7 67 18 182
2014 Financial management 28 27 17 14 6 5 3 60 21 140
2014 Procurement 53 7 19 9 9 3 0 62 18 24
2014 Real property 27 36 16 11 6 3 1 66 18 117
2014 Materiel management 25 37 17 13 6 1 0 63 20 41
2014 Information management 19 42 6 14 0 8 11 75 17 34
2014 Information technology 42 24 14 4 6 6 4 74 11 50
2014 Other services to the public 28 32 14 15 8 2 2 62 23 733
2014 None of the above 25 33 17 12 7 4 3 62 20 663

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 33 9 10 3 1 1 79 12 173
2019 Federal regulators 34 22 21 10 12 0 0 57 23 14
2019 Compliance, inspection and enforcement 34 27 5 15 17 1 0 62 33 91
2019 Communications or public affairs 48 27 8 11 5 1 1 75 16 360
2019 Security 33 49 18 0 0 0 0 82 0 13
2019 Science and technology 37 40 9 10 4 0 0 77 14 410
2019 Administration and operations 42 30 11 10 7 0 0 72 17 579
2019 Human resources 52 28 7 7 5 1 0 81 12 251
2019 Financial management 42 33 7 12 5 1 1 76 18 164
2019 Procurement 45 26 8 17 4 0 0 72 20 46
2019 Real property 41 33 12 8 6 0 0 74 14 129
2019 Materiel management 26 34 11 20 9 0 0 60 29 31
2019 Information management 34 31 17 8 7 3 0 67 15 35
2019 Information technology 44 30 13 4 9 0 0 74 13 48
2019 Data sciences 38 30 13 18 2 0 0 67 20 43
2019 Policy 42 35 5 13 5 0 0 77 18 79
2019 Project management 38 34 11 12 5 0 0 72 17 286
2019 Other services to the public 44 29 8 11 6 0 0 74 18 846
2019 None of the above 40 27 13 11 9 1 0 67 20 648
2018 Client contact centre 33 36 15 8 9 0 0 68 17 206
2018 Compliance, inspection and enforcement 30 31 11 16 11 0 0 61 28 92
2018 Communications or public affairs 35 37 8 15 4 1 0 72 19 348
2018 Security 21 35 10 30 4 0 0 55 34 16
2018 Science and technology 33 35 9 13 9 1 0 69 22 397
2018 Administration and operations 35 35 10 13 6 1 0 70 20 585
2018 Human resources 50 28 7 10 3 2 0 80 14 235
2018 Financial management 39 37 7 9 7 1 0 77 16 160
2018 Procurement 53 31 4 7 4 0 0 84 11 42
2018 Real property 29 32 12 16 10 1 0 62 26 114
2018 Materiel management 28 38 4 24 6 0 0 66 30 38
2018 Information management 37 38 14 11 0 0 0 75 11 34
2018 Information technology 49 25 11 7 8 0 0 74 15 48
2018 Data sciences 41 37 11 0 11 0 0 78 11 33
2018 Policy 41 33 7 10 8 1 0 74 19 85
2018 Project management 38 33 9 12 8 0 0 71 20 315
2018 Other services to the public 34 33 11 13 10 0 0 67 23 783
2018 None of the above 31 30 11 14 12 1 0 62 27 615
2017 Client contact centre 35 44 9 10 3 0 0 79 13 210
2017 Federal regulators 27 15 22 36 0 0 0 42 36 12
2017 Compliance, inspection and enforcement 38 27 5 14 15 0 0 66 29 58
2017 Communications or public affairs 40 34 8 11 7 0 0 73 18 275
2017 Security 13 42 5 21 18 0 0 55 40 13
2017 Science and technology 35 34 10 13 7 1 0 69 21 333
2017 Administration and operations 39 32 12 11 6 0 0 71 17 496
2017 Human resources 51 31 6 7 5 0 0 83 12 209
2017 Financial management 41 34 9 9 7 1 0 75 16 167
2017 Procurement 38 27 18 11 5 0 0 66 16 41
2017 Real property 35 37 9 11 8 0 0 72 19 126
2017 Materiel management 29 29 16 11 15 0 0 58 26 26
2017 Information management 45 31 3 17 0 0 4 79 18 31
2017 Information technology 44 31 15 7 2 1 0 76 9 61
2017 Data sciences 47 25 5 13 8 3 0 74 21 27
2017 Policy 41 40 13 5 1 0 0 80 7 68
2017 Project management 38 36 7 11 7 0 0 75 18 307
2017 Other services to the public 39 30 8 13 10 0 0 69 23 701
2017 None of the above 37 31 10 11 10 1 0 69 21 766
2014 Client contact centre 42 34 7 11 4 0 0 77 16 198
2014 Federal regulators 50 26 8 16 0 0 0 76 16 11
2014 Compliance, inspection and enforcement 31 36 16 5 8 4 0 70 14 73
2014 Communications or public affairs 42 34 4 12 7 0 0 76 20 232
2014 Security 25 39 12 24 0 0 0 64 24 13
2014 Science and technology 30 39 13 13 4 1 0 69 18 289
2014 Administration and operations 37 30 11 12 9 1 0 68 21 444
2014 Human resources 46 37 5 4 7 0 0 84 11 182
2014 Financial management 43 26 7 14 7 3 0 71 22 140
2014 Procurement 57 19 9 3 12 0 0 76 16 24
2014 Real property 38 41 6 7 7 1 0 80 14 117
2014 Materiel management 40 37 8 8 4 3 0 79 13 41
2014 Information management 40 37 8 9 5 0 0 77 15 34
2014 Information technology 52 33 8 4 2 2 0 86 6 50
2014 Other services to the public 41 28 9 14 7 0 0 69 22 732
2014 None of the above 35 30 12 12 10 1 1 66 22 662

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 46 37 8 5 3 1 0 84 8 171
2019 Federal regulators 45 20 0 18 17 0 0 65 35 14
2019 Compliance, inspection and enforcement 26 44 7 17 5 0 0 71 22 91
2019 Communications or public affairs 51 35 6 6 2 0 1 87 8 359
2019 Security 26 67 0 7 0 0 0 93 7 13
2019 Science and technology 46 36 7 8 3 0 0 82 11 408
2019 Administration and operations 41 37 9 10 3 0 0 78 13 578
2019 Human resources 59 29 4 7 1 0 0 88 8 252
2019 Financial management 41 43 5 5 5 1 1 84 10 164
2019 Procurement 64 21 10 6 0 0 0 85 6 46
2019 Real property 40 44 8 7 1 0 0 84 8 129
2019 Materiel management 24 51 4 12 9 0 0 75 21 31
2019 Information management 49 39 5 5 2 0 0 88 7 35
2019 Information technology 48 30 13 5 5 0 0 77 9 48
2019 Data sciences 49 32 7 9 3 0 0 81 12 43
2019 Policy 52 34 1 9 4 0 0 86 13 79
2019 Project management 48 37 6 6 3 0 0 85 10 286
2019 Other services to the public 43 35 9 11 3 0 0 77 14 847
2019 None of the above 38 38 10 9 5 0 0 76 14 651
2018 Client contact centre 32 43 12 8 5 0 0 75 13 205
2018 Compliance, inspection and enforcement 36 40 9 10 5 0 0 76 15 92
2018 Communications or public affairs 49 36 6 6 2 0 0 85 8 349
2018 Security 55 35 0 0 10 0 0 90 10 16
2018 Science and technology 43 36 8 9 4 0 0 80 12 396
2018 Administration and operations 36 40 10 9 3 0 0 77 13 584
2018 Human resources 50 35 7 8 1 0 0 85 8 236
2018 Financial management 39 40 10 7 3 2 0 80 10 158
2018 Procurement 55 35 5 5 0 0 0 91 5 41
2018 Real property 26 43 10 10 11 1 0 69 21 115
2018 Materiel management 31 44 2 13 10 0 0 75 23 38
2018 Information management 43 49 5 2 0 0 0 92 2 34
2018 Information technology 56 36 2 4 2 0 0 92 6 48
2018 Data sciences 63 29 2 3 3 0 0 92 6 33
2018 Policy 41 43 5 6 5 0 0 84 11 84
2018 Project management 38 40 8 8 6 0 0 79 14 315
2018 Other services to the public 39 36 11 9 5 0 0 75 14 784
2018 None of the above 35 40 11 8 6 0 0 75 14 613
2017 Client contact centre 32 54 8 4 2 0 0 86 6 211
2017 Federal regulators 37 56 7 0 0 0 0 93 0 12
2017 Compliance, inspection and enforcement 39 40 9 8 5 0 0 79 12 58
2017 Communications or public affairs 46 37 7 6 3 0 0 83 10 274
2017 Security 29 53 18 0 0 0 0 82 0 13
2017 Science and technology 37 42 8 9 3 0 0 80 12 331
2017 Administration and operations 40 38 7 10 4 0 0 78 14 497
2017 Human resources 51 36 5 6 1 0 0 87 8 209
2017 Financial management 43 37 4 12 3 0 0 81 15 168
2017 Procurement 38 41 11 9 0 0 0 80 9 41
2017 Real property 27 47 13 7 6 0 0 73 14 126
2017 Materiel management 22 43 20 6 9 0 0 65 15 26
2017 Information management 49 36 0 10 0 0 4 89 11 31
2017 Information technology 52 39 7 1 0 0 0 92 1 61
2017 Data sciences 35 53 0 8 5 0 0 88 12 27
2017 Policy 50 36 4 8 1 0 0 86 10 68
2017 Project management 40 40 8 9 3 0 0 80 12 309
2017 Other services to the public 36 43 6 10 5 0 0 79 15 702
2017 None of the above 38 38 9 11 5 0 0 76 15 767
2014 Client contact centre 36 46 11 6 0 0 0 83 6 196
2014 Federal regulators 42 50 8 0 0 0 0 92 0 11
2014 Compliance, inspection and enforcement 38 47 5 6 3 1 0 86 9 73
2014 Communications or public affairs 45 41 5 6 2 0 0 87 9 232
2014 Security 32 37 7 24 0 0 0 69 24 13
2014 Science and technology 39 44 9 7 1 0 0 83 8 289
2014 Administration and operations 34 46 8 8 4 0 0 80 11 443
2014 Human resources 56 29 5 6 4 0 0 85 9 182
2014 Financial management 38 44 7 7 3 1 0 82 11 140
2014 Procurement 48 36 7 9 0 0 0 84 9 24
2014 Real property 25 46 14 11 4 0 0 71 15 117
2014 Materiel management 34 49 11 6 0 0 0 83 6 41
2014 Information management 52 40 0 3 5 0 0 92 8 34
2014 Information technology 58 34 2 4 2 0 0 92 6 50
2014 Other services to the public 33 44 10 10 3 0 0 77 13 732
2014 None of the above 37 42 10 8 3 0 0 79 11 662

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 36 46 9 5 2 1 1 83 7 172
2019 Federal regulators 45 22 0 27 6 0 0 67 33 14
2019 Compliance, inspection and enforcement 28 43 10 12 5 2 0 72 18 91
2019 Communications or public affairs 53 34 7 4 1 1 1 88 5 361
2019 Security 10 69 21 0 0 0 0 79 0 13
2019 Science and technology 43 44 8 3 2 0 0 87 5 410
2019 Administration and operations 40 40 10 7 3 0 0 80 10 577
2019 Human resources 48 40 6 4 1 0 0 89 5 251
2019 Financial management 39 40 12 6 3 1 0 79 9 164
2019 Procurement 44 32 13 9 0 2 0 78 9 46
2019 Real property 37 42 14 4 3 0 0 79 7 129
2019 Materiel management 19 54 11 11 4 0 0 73 15 31
2019 Information management 59 23 8 5 5 0 0 82 10 35
2019 Information technology 42 37 12 7 2 0 0 79 9 48
2019 Data sciences 47 27 9 10 4 2 0 76 15 43
2019 Policy 46 36 11 5 3 0 0 82 8 79
2019 Project management 47 37 6 7 2 1 0 85 8 286
2019 Other services to the public 43 35 12 6 3 0 0 79 9 845
2019 None of the above 37 36 14 9 3 1 0 73 12 652
2018 Client contact centre 26 46 16 9 2 0 0 73 12 207
2018 Compliance, inspection and enforcement 27 47 12 10 3 1 0 74 13 92
2018 Communications or public affairs 45 40 9 4 1 0 0 86 5 350
2018 Security 28 52 10 10 0 0 0 79 10 16
2018 Science and technology 37 41 11 8 2 1 0 79 10 396
2018 Administration and operations 34 42 13 7 3 1 0 77 10 586
2018 Human resources 46 37 9 4 2 2 0 85 6 236
2018 Financial management 36 40 15 6 2 2 0 77 8 159
2018 Procurement 44 40 7 7 0 2 0 86 7 42
2018 Real property 29 44 14 6 7 0 0 73 14 115
2018 Materiel management 32 33 17 11 8 0 0 65 18 38
2018 Information management 48 40 11 0 0 0 0 89 0 34
2018 Information technology 44 35 12 2 2 4 0 83 5 48
2018 Data sciences 39 45 11 0 3 3 0 86 3 33
2018 Policy 42 41 7 5 5 0 0 83 10 84
2018 Project management 39 42 12 4 3 1 0 81 7 315
2018 Other services to the public 34 39 14 8 4 1 0 74 12 787
2018 None of the above 29 43 15 7 5 2 0 74 11 612
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 24 19 6 1 4 13 69 8 174
2019 Federal regulators 52 30 12 0 6 0 0 82 6 14
2019 Compliance, inspection and enforcement 45 28 9 12 5 0 2 74 17 91
2019 Communications or public affairs 54 31 8 4 2 1 0 86 6 360
2019 Security 55 37 0 7 0 0 0 93 7 13
2019 Science and technology 47 35 11 3 2 1 1 83 6 408
2019 Administration and operations 47 28 14 6 3 0 2 77 9 578
2019 Human resources 52 25 12 5 2 1 4 80 7 252
2019 Financial management 47 29 14 6 2 1 1 78 8 164
2019 Procurement 48 41 4 4 0 2 2 92 4 45
2019 Real property 42 30 18 5 2 1 1 74 7 129
2019 Materiel management 21 41 16 0 20 0 2 63 20 31
2019 Information management 46 31 9 0 5 0 8 84 6 34
2019 Information technology 43 38 12 2 2 0 2 83 5 48
2019 Data sciences 47 28 12 9 2 0 2 77 11 43
2019 Policy 52 32 7 6 1 0 1 85 8 78
2019 Project management 55 30 9 4 2 0 1 86 6 285
2019 Other services to the public 39 23 18 8 5 1 6 67 14 847
2019 None of the above 41 30 16 4 4 1 4 74 9 651

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 29 16 9 5 1 0 70 14 174
2019 Federal regulators 41 13 23 6 16 0 0 54 23 14
2019 Compliance, inspection and enforcement 33 31 16 14 6 0 0 64 20 91
2019 Communications or public affairs 44 33 11 9 3 0 0 77 12 361
2019 Security 32 42 0 19 7 0 0 74 26 13
2019 Science and technology 32 40 13 9 4 1 0 73 14 410
2019 Administration and operations 38 31 16 8 6 0 0 70 14 578
2019 Human resources 38 33 17 7 3 1 1 72 10 251
2019 Financial management 43 32 12 8 4 0 1 76 12 164
2019 Procurement 43 27 16 12 2 0 0 70 14 46
2019 Real property 30 44 12 8 6 1 0 74 14 129
2019 Materiel management 16 43 13 13 15 0 0 59 29 31
2019 Information management 49 33 2 5 10 0 0 82 15 34
2019 Information technology 32 34 11 19 2 2 0 67 22 48
2019 Data sciences 34 45 11 5 4 0 0 80 9 43
2019 Policy 28 30 15 18 8 0 2 59 26 79
2019 Project management 42 30 11 11 5 0 0 73 16 287
2019 Other services to the public 42 28 14 9 7 0 0 70 16 848
2019 None of the above 37 32 14 8 8 1 1 70 16 651
2018 Client contact centre 26 41 13 9 9 1 1 68 19 206
2018 Compliance, inspection and enforcement 32 38 13 12 5 0 0 70 17 92
2018 Communications or public affairs 43 33 10 9 6 0 0 75 14 351
2018 Security 21 63 0 6 10 0 0 84 16 16
2018 Science and technology 35 34 14 12 5 1 0 69 17 398
2018 Administration and operations 36 35 15 8 5 0 0 72 13 584
2018 Human resources 43 33 9 10 4 1 0 76 14 236
2018 Financial management 31 44 12 5 7 1 1 76 12 162
2018 Procurement 51 37 7 2 3 0 0 88 5 42
2018 Real property 24 40 11 15 10 0 0 64 25 116
2018 Materiel management 29 33 11 19 7 0 0 63 26 38
2018 Information management 50 37 5 5 2 0 0 87 8 33
2018 Information technology 35 34 8 7 13 3 0 72 20 49
2018 Data sciences 57 28 12 3 0 0 0 85 3 33
2018 Policy 31 35 14 10 9 0 0 67 19 85
2018 Project management 35 35 12 9 7 0 0 71 17 313
2018 Other services to the public 40 30 11 10 8 1 0 71 18 781
2018 None of the above 35 35 10 8 11 1 0 71 20 610
2017 Client contact centre 30 37 13 12 8 0 1 67 20 210
2017 Federal regulators 35 46 0 10 10 0 0 81 19 12
2017 Compliance, inspection and enforcement 37 35 16 8 4 0 0 72 12 58
2017 Communications or public affairs 42 37 7 9 5 0 0 79 13 274
2017 Security 5 47 6 23 18 0 0 53 41 13
2017 Science and technology 32 37 8 16 6 1 0 70 22 333
2017 Administration and operations 38 36 9 10 5 1 0 75 16 496
2017 Human resources 46 30 8 9 6 1 0 77 15 208
2017 Financial management 34 40 17 5 5 0 0 73 10 169
2017 Procurement 34 41 11 11 3 0 0 75 14 41
2017 Real property 24 48 11 6 10 0 1 72 17 126
2017 Materiel management 29 20 11 21 19 0 0 50 39 26
2017 Information management 52 18 5 14 7 0 4 73 22 31
2017 Information technology 41 33 14 6 4 0 1 75 11 60
2017 Data sciences 40 35 9 10 6 0 0 75 16 27
2017 Policy 43 36 5 11 6 0 0 79 17 68
2017 Project management 36 33 13 11 7 0 0 69 18 308
2017 Other services to the public 37 31 12 10 9 0 1 69 19 703
2017 None of the above 38 34 10 10 8 1 0 72 18 767
2014 Client contact centre 32 40 8 8 10 0 2 74 18 197
2014 Federal regulators 17 58 0 8 17 0 0 75 25 11
2014 Compliance, inspection and enforcement 30 43 19 2 6 0 0 73 8 73
2014 Communications or public affairs 45 32 8 7 6 1 0 78 13 232
2014 Security 13 37 12 31 7 0 0 50 38 13
2014 Science and technology 32 37 12 12 6 1 1 70 18 289
2014 Administration and operations 38 33 10 10 8 0 0 71 18 443
2014 Human resources 41 33 12 7 7 0 0 74 14 182
2014 Financial management 38 37 13 8 3 1 1 76 11 140
2014 Procurement 49 17 22 4 8 0 0 66 12 24
2014 Real property 33 40 13 11 2 0 1 73 13 117
2014 Materiel management 34 33 23 8 0 2 0 69 8 40
2014 Information management 41 41 13 5 0 0 0 82 5 34
2014 Information technology 46 32 14 6 2 0 0 79 8 50
2014 Other services to the public 41 31 11 10 6 0 0 73 16 733
2014 None of the above 34 34 14 11 5 1 0 69 17 660

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 47 30 11 6 4 3 0 79 10 174
2019 Federal regulators 41 19 24 6 10 0 0 60 16 14
2019 Compliance, inspection and enforcement 46 28 9 7 10 0 0 75 17 90
2019 Communications or public affairs 55 25 9 7 4 0 0 81 10 359
2019 Security 67 19 14 0 0 0 0 86 0 13
2019 Science and technology 52 29 10 5 3 1 0 82 8 409
2019 Administration and operations 50 26 11 8 3 0 1 77 12 576
2019 Human resources 53 28 10 4 2 2 1 83 6 251
2019 Financial management 51 27 11 4 3 3 1 81 7 163
2019 Procurement 43 29 15 12 2 0 0 72 14 46
2019 Real property 37 40 12 5 5 1 0 78 10 128
2019 Materiel management 21 37 15 18 9 0 0 58 26 31
2019 Information management 66 21 3 2 8 0 0 87 10 34
2019 Information technology 48 25 13 4 7 2 0 75 11 48
2019 Data sciences 58 33 0 6 2 0 0 91 9 43
2019 Policy 43 33 6 9 6 1 1 78 16 79
2019 Project management 52 29 11 3 4 1 0 82 7 287
2019 Other services to the public 53 24 10 7 5 1 1 78 12 846
2019 None of the above 45 31 10 7 5 1 1 77 12 651
2018 Client contact centre 38 37 9 10 5 2 0 76 15 204
2018 Compliance, inspection and enforcement 43 36 7 10 3 1 0 80 13 92
2018 Communications or public affairs 49 31 8 8 4 1 0 80 12 351
2018 Security 53 37 10 0 0 0 0 90 0 16
2018 Science and technology 47 31 12 6 3 2 1 79 8 396
2018 Administration and operations 45 31 13 7 3 1 0 77 10 582
2018 Human resources 51 28 9 6 5 1 0 80 11 235
2018 Financial management 46 35 11 2 3 1 1 83 6 162
2018 Procurement 44 42 7 2 3 2 0 88 5 42
2018 Real property 32 31 19 9 8 0 0 64 17 116
2018 Materiel management 35 40 15 9 0 0 0 76 9 38
2018 Information management 64 26 0 8 2 0 0 90 10 33
2018 Information technology 43 39 0 4 10 3 0 85 15 49
2018 Data sciences 55 28 14 3 0 0 0 83 3 32
2018 Policy 46 27 18 4 5 0 0 73 9 85
2018 Project management 50 29 9 7 5 0 0 79 12 311
2018 Other services to the public 48 28 11 7 5 0 1 76 12 779
2018 None of the above 43 28 10 10 8 1 0 72 18 611
2017 Client contact centre 42 36 11 4 7 0 1 78 11 210
2017 Federal regulators 61 15 14 10 0 0 0 76 10 12
2017 Compliance, inspection and enforcement 63 26 3 5 2 1 0 90 7 58
2017 Communications or public affairs 50 35 7 4 3 1 0 86 7 274
2017 Security 18 60 17 5 0 0 0 78 5 13
2017 Science and technology 47 33 7 6 4 2 0 82 11 333
2017 Administration and operations 49 28 9 8 4 1 1 78 12 497
2017 Human resources 56 25 8 4 6 1 0 82 10 209
2017 Financial management 42 40 10 5 2 1 0 83 7 169
2017 Procurement 52 20 16 7 5 0 0 72 11 41
2017 Real property 33 41 13 5 7 1 0 75 12 126
2017 Materiel management 29 20 12 29 9 0 0 49 39 26
2017 Information management 44 38 9 2 2 0 4 85 5 31
2017 Information technology 36 35 18 6 3 0 1 72 9 61
2017 Data sciences 50 39 8 3 0 0 0 89 3 27
2017 Policy 50 26 13 8 1 0 1 78 10 68
2017 Project management 46 28 11 9 5 0 0 75 14 309
2017 Other services to the public 51 26 9 7 6 1 0 77 13 702
2017 None of the above 45 31 10 6 6 1 1 77 13 767
2014 Client contact centre 44 33 9 5 6 2 1 79 11 198
2014 Federal regulators 41 26 8 8 17 0 0 67 25 11
2014 Compliance, inspection and enforcement 43 42 6 6 2 1 0 86 8 73
2014 Communications or public affairs 55 26 8 7 3 1 0 82 9 232
2014 Security 44 44 0 12 0 0 0 88 12 13
2014 Science and technology 46 30 9 8 4 1 1 78 13 289
2014 Administration and operations 45 28 12 8 6 1 0 74 14 443
2014 Human resources 54 20 10 11 5 0 0 74 16 182
2014 Financial management 45 34 12 3 3 3 0 81 6 140
2014 Procurement 45 26 3 12 13 0 0 71 25 24
2014 Real property 45 34 7 7 5 1 1 81 13 117
2014 Materiel management 41 33 12 11 0 1 2 77 11 41
2014 Information management 38 43 9 8 0 3 0 83 8 34
2014 Information technology 50 24 20 2 0 4 0 78 2 50
2014 Other services to the public 48 28 10 9 5 0 0 76 14 732
2014 None of the above 46 31 10 8 4 1 0 78 12 660

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 46 36 9 6 1 1 0 84 8 174
2019 Federal regulators 41 18 18 13 11 0 0 59 24 14
2019 Compliance, inspection and enforcement 37 36 7 10 9 0 0 73 20 91
2019 Communications or public affairs 55 25 8 8 4 1 0 80 12 360
2019 Security 48 45 0 7 0 0 0 93 7 13
2019 Science and technology 41 37 9 10 2 1 0 79 12 408
2019 Administration and operations 46 29 12 8 4 0 1 76 13 579
2019 Human resources 53 30 9 6 1 0 0 83 7 252
2019 Financial management 43 38 8 5 6 0 1 81 11 162
2019 Procurement 45 33 8 12 2 0 0 79 13 46
2019 Real property 40 39 9 5 6 1 0 79 11 127
2019 Materiel management 26 35 11 11 18 0 0 60 29 31
2019 Information management 63 23 7 5 2 0 0 86 8 34
2019 Information technology 39 34 9 9 9 0 0 73 19 48
2019 Data sciences 49 40 2 6 2 0 0 89 9 43
2019 Policy 41 36 6 12 4 0 0 78 16 79
2019 Project management 48 31 10 7 4 0 0 79 11 286
2019 Other services to the public 47 29 10 8 6 1 0 77 13 847
2019 None of the above 43 30 12 8 5 1 0 74 14 648
2018 Client contact centre 31 39 12 10 6 1 1 71 16 206
2018 Compliance, inspection and enforcement 31 42 10 14 2 1 0 74 16 91
2018 Communications or public affairs 45 35 9 7 5 0 0 80 11 348
2018 Security 42 47 0 10 0 0 0 90 10 16
2018 Science and technology 40 36 10 10 5 0 0 76 14 398
2018 Administration and operations 40 33 13 10 3 0 0 73 13 583
2018 Human resources 49 32 9 6 3 0 1 81 9 236
2018 Financial management 42 34 12 8 3 1 1 76 11 162
2018 Procurement 45 36 10 4 5 0 0 81 9 42
2018 Real property 32 33 16 8 10 0 0 65 18 114
2018 Materiel management 26 34 25 11 4 0 0 60 15 38
2018 Information management 63 24 5 5 2 0 0 87 8 33
2018 Information technology 42 32 6 8 7 3 2 78 16 49
2018 Data sciences 51 31 12 3 3 0 0 81 7 32
2018 Policy 37 41 7 6 9 0 0 78 15 85
2018 Project management 42 35 9 7 7 0 0 77 14 313
2018 Other services to the public 45 28 10 9 7 0 0 74 16 778
2018 None of the above 39 33 10 7 9 0 0 72 17 610
2017 Client contact centre 41 36 10 7 5 0 0 77 13 211
2017 Federal regulators 52 15 17 10 7 0 0 67 17 12
2017 Compliance, inspection and enforcement 53 22 9 12 3 0 0 75 15 58
2017 Communications or public affairs 49 33 9 5 4 0 0 82 9 274
2017 Security 18 48 18 16 0 0 0 66 16 13
2017 Science and technology 38 38 9 10 5 0 1 76 15 333
2017 Administration and operations 44 33 9 8 5 1 1 78 13 496
2017 Human resources 59 27 3 5 6 0 0 86 10 209
2017 Financial management 40 37 9 10 3 0 1 78 13 168
2017 Procurement 41 35 9 11 4 0 0 75 16 41
2017 Real property 29 45 9 6 11 0 0 74 17 126
2017 Materiel management 34 16 20 19 12 0 0 49 31 26
2017 Information management 55 31 2 5 2 4 0 90 7 31
2017 Information technology 40 40 5 14 0 0 1 81 14 61
2017 Data sciences 40 34 3 21 3 0 0 73 24 27
2017 Policy 42 35 7 12 3 1 0 78 15 68
2017 Project management 43 32 8 10 7 0 1 75 17 309
2017 Other services to the public 46 29 8 10 7 0 0 75 17 703
2017 None of the above 41 33 10 9 7 0 1 74 16 768
2014 Client contact centre 42 42 9 3 4 0 0 84 7 195
2014 Federal regulators 26 38 9 9 18 0 0 64 27 10
2014 Compliance, inspection and enforcement 39 40 10 8 2 0 1 80 10 73
2014 Communications or public affairs 54 28 8 6 3 0 0 82 10 231
2014 Security 32 31 6 12 19 0 0 63 31 13
2014 Science and technology 34 41 7 11 5 1 1 76 16 289
2014 Administration and operations 42 31 10 10 7 0 0 73 17 443
2014 Human resources 49 27 12 7 5 0 0 76 12 182
2014 Financial management 38 39 7 11 3 1 0 78 15 140
2014 Procurement 36 39 3 9 12 0 0 76 21 24
2014 Real property 39 38 9 6 7 0 1 78 13 117
2014 Materiel management 38 38 10 9 0 2 3 80 10 41
2014 Information management 43 35 11 5 3 3 0 80 8 34
2014 Information technology 46 24 20 10 0 0 0 70 10 50
2014 Other services to the public 43 30 10 11 5 0 0 74 16 733
2014 None of the above 39 34 12 9 6 1 0 74 14 662

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 74 14 2 3 4 0 3 91 7 174
2019 Federal regulators 82 0 12 0 0 0 6 87 0 14
2019 Compliance, inspection and enforcement 85 3 8 0 1 0 3 90 1 91
2019 Communications or public affairs 86 6 3 2 1 0 2 94 3 358
2019 Security 95 5 0 0 0 0 0 100 0 13
2019 Science and technology 82 7 5 0 1 0 4 93 2 409
2019 Administration and operations 83 8 3 2 2 0 2 93 4 576
2019 Human resources 86 6 2 2 1 0 3 94 3 247
2019 Financial management 80 10 3 1 1 0 4 95 2 161
2019 Procurement 87 4 8 0 2 0 0 90 2 46
2019 Real property 79 8 6 3 1 0 4 90 4 127
2019 Materiel management 71 10 9 4 4 0 0 82 9 31
2019 Information management 76 18 0 3 2 0 0 95 5 34
2019 Information technology 69 21 4 0 2 0 4 94 2 48
2019 Data sciences 82 4 4 2 4 0 2 89 7 43
2019 Policy 73 17 3 5 0 0 3 92 5 78
2019 Project management 84 4 7 2 2 0 2 90 4 287
2019 Other services to the public 81 9 4 1 2 0 3 92 4 847
2019 None of the above 81 10 4 1 2 0 2 94 2 650
2017 Client contact centre 71 17 3 3 5 0 2 90 8 211
2017 Federal regulators 93 0 0 0 0 0 7 100 0 12
2017 Compliance, inspection and enforcement 87 4 4 0 0 0 4 95 0 58
2017 Communications or public affairs 84 10 3 2 1 0 1 95 2 274
2017 Security 68 16 0 5 10 0 0 84 16 13
2017 Science and technology 84 8 1 1 2 0 4 96 3 332
2017 Administration and operations 84 7 3 2 2 0 2 93 4 496
2017 Human resources 89 6 2 1 1 0 1 96 2 209
2017 Financial management 80 14 3 0 1 0 4 97 1 169
2017 Procurement 84 9 2 2 2 0 0 93 4 41
2017 Real property 72 16 2 4 2 0 5 92 6 125
2017 Materiel management 71 13 0 0 7 9 0 93 7 26
2017 Information management 77 12 0 4 4 0 3 91 9 31
2017 Information technology 73 14 3 5 1 0 3 90 7 61
2017 Data sciences 87 3 0 5 3 0 3 93 7 27
2017 Policy 80 13 1 3 3 0 0 93 6 68
2017 Project management 79 9 2 2 2 1 5 94 4 309
2017 Other services to the public 82 9 3 1 3 0 3 93 4 702
2017 None of the above 80 10 4 1 2 0 3 93 3 767
2014 Client contact centre 74 10 1 6 6 0 2 87 13 196
2014 Federal regulators 74 26 0 0 0 0 0 100 0 11
2014 Compliance, inspection and enforcement 80 5 2 1 5 1 5 91 6 73
2014 Communications or public affairs 87 8 2 1 1 0 1 96 2 232
2014 Security 94 0 0 6 0 0 0 94 6 13
2014 Science and technology 77 8 4 2 3 0 6 90 6 289
2014 Administration and operations 74 10 4 3 4 0 5 88 8 443
2014 Human resources 84 10 3 1 1 0 1 95 2 182
2014 Financial management 80 11 3 0 2 1 3 95 2 140
2014 Procurement 90 7 0 0 0 0 3 100 0 24
2014 Real property 70 14 3 2 4 0 7 91 6 117
2014 Materiel management 65 18 5 0 6 2 5 88 7 41
2014 Information management 95 0 0 3 3 0 0 95 5 34
2014 Information technology 74 10 4 6 2 0 4 88 8 50
2014 Other services to the public 82 10 3 1 2 0 2 94 3 733
2014 None of the above 81 9 3 1 2 0 4 94 3 662

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 42 19 9 5 6 1 17 75 13 174
2019 Federal regulators 60 18 12 10 0 0 0 78 10 14
2019 Compliance, inspection and enforcement 49 30 10 5 0 0 6 84 5 91
2019 Communications or public affairs 66 19 5 4 2 1 3 89 6 360
2019 Security 63 12 7 7 0 0 12 84 8 13
2019 Science and technology 60 23 9 4 2 1 2 84 6 410
2019 Administration and operations 54 22 9 4 4 1 5 81 9 578
2019 Human resources 61 21 7 3 1 3 3 88 5 253
2019 Financial management 55 27 7 3 4 2 1 86 7 163
2019 Procurement 63 27 7 4 0 0 0 90 4 46
2019 Real property 53 20 8 6 4 1 7 80 11 128
2019 Materiel management 35 28 15 9 13 0 0 63 22 31
2019 Information management 65 24 0 5 2 0 2 92 8 34
2019 Information technology 64 26 4 0 6 0 0 90 6 48
2019 Data sciences 61 20 7 5 5 0 2 83 10 43
2019 Policy 60 21 6 8 1 0 4 84 9 78
2019 Project management 67 21 4 4 2 2 0 89 6 287
2019 Other services to the public 50 19 7 6 6 1 10 78 14 845
2019 None of the above 50 24 9 3 5 1 7 81 9 649
2017 Client contact centre 33 28 7 9 6 2 16 73 18 209
2017 Federal regulators 61 15 0 10 0 14 0 89 11 12
2017 Compliance, inspection and enforcement 72 17 2 5 0 0 4 94 5 58
2017 Communications or public affairs 51 27 7 5 5 1 4 82 10 275
2017 Security 45 25 11 7 0 0 11 79 8 13
2017 Science and technology 54 28 6 4 2 2 3 87 6 333
2017 Administration and operations 50 21 7 7 4 3 7 80 13 496
2017 Human resources 64 15 6 4 3 2 6 86 8 209
2017 Financial management 46 32 7 6 5 3 1 82 11 168
2017 Procurement 68 23 4 2 0 0 2 93 2 41
2017 Real property 43 23 9 8 5 3 9 75 14 126
2017 Materiel management 37 38 11 7 0 4 2 81 8 26
2017 Information management 66 20 7 0 3 5 0 90 3 30
2017 Information technology 50 25 6 3 8 6 1 80 13 61
2017 Data sciences 65 19 10 0 6 0 0 84 6 27
2017 Policy 53 31 3 8 0 3 3 88 8 68
2017 Project management 55 24 7 3 4 2 5 85 8 309
2017 Other services to the public 43 24 8 5 6 3 12 78 13 700
2017 None of the above 47 25 9 5 5 3 7 79 11 766
2014 Client contact centre 43 21 7 6 6 3 13 77 15 195
2014 Federal regulators 43 24 8 17 0 0 8 73 18 11
2014 Compliance, inspection and enforcement 67 22 8 3 0 0 0 89 3 73
2014 Communications or public affairs 56 21 8 5 3 3 2 82 9 232
2014 Security 44 32 0 0 12 12 0 86 14 13
2014 Science and technology 49 31 6 7 3 2 1 83 10 289
2014 Administration and operations 47 23 8 3 5 1 12 81 10 444
2014 Human resources 60 20 10 3 4 2 1 83 7 182
2014 Financial management 55 20 11 5 4 3 3 79 9 140
2014 Procurement 64 28 4 0 0 0 3 95 0 24
2014 Real property 46 34 11 4 1 1 3 84 5 117
2014 Materiel management 40 27 16 3 11 0 3 69 15 41
2014 Information management 73 19 0 3 0 3 2 97 3 34
2014 Information technology 65 22 6 4 2 0 2 88 6 50
2014 Other services to the public 43 27 10 4 3 2 10 80 9 732
2014 None of the above 48 23 11 3 3 4 8 81 8 662

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 62 26 7 2 3 0 0 89 5 173
2019 Federal regulators 54 16 12 18 0 0 0 70 18 14
2019 Compliance, inspection and enforcement 56 32 4 3 3 2 0 90 6 91
2019 Communications or public affairs 76 14 6 2 1 0 0 90 4 361
2019 Security 63 23 7 0 7 0 0 86 7 13
2019 Science and technology 71 20 5 1 3 0 0 91 4 409
2019 Administration and operations 63 23 7 3 2 0 0 87 6 578
2019 Human resources 69 20 4 4 2 1 0 91 6 252
2019 Financial management 61 26 6 2 2 2 1 89 5 164
2019 Procurement 64 19 9 8 0 0 0 83 8 45
2019 Real property 55 29 5 5 5 1 0 85 10 129
2019 Materiel management 33 27 13 13 13 0 0 60 27 31
2019 Information management 67 22 5 0 5 0 0 90 5 34
2019 Information technology 67 26 2 0 5 0 0 93 5 48
2019 Data sciences 68 27 0 2 2 0 0 96 4 43
2019 Policy 64 17 6 9 3 0 1 82 11 79
2019 Project management 69 18 6 3 3 0 0 88 6 287
2019 Other services to the public 64 19 8 4 5 1 0 83 8 845
2019 None of the above 57 24 9 4 5 2 0 83 8 651
2018 Client contact centre 48 30 10 8 3 1 0 79 11 206
2018 Compliance, inspection and enforcement 57 27 9 2 4 1 0 85 6 91
2018 Communications or public affairs 66 22 6 3 3 1 0 88 6 350
2018 Security 53 25 12 10 0 0 0 78 10 16
2018 Science and technology 61 22 8 4 4 0 0 84 8 397
2018 Administration and operations 56 26 10 3 3 1 0 83 6 584
2018 Human resources 69 19 6 2 3 1 0 89 4 233
2018 Financial management 59 19 12 5 3 1 1 80 7 162
2018 Procurement 68 27 2 0 3 0 0 95 3 42
2018 Real property 47 30 12 4 7 0 0 77 11 116
2018 Materiel management 42 30 22 2 4 0 0 72 6 38
2018 Information management 71 23 3 2 0 0 0 95 2 33
2018 Information technology 62 15 13 4 2 3 0 81 7 49
2018 Data sciences 58 34 2 0 3 3 0 95 3 33
2018 Policy 58 27 6 2 5 1 0 86 8 85
2018 Project management 58 28 5 3 5 1 0 87 8 313
2018 Other services to the public 60 23 9 4 5 0 0 83 8 776
2018 None of the above 53 27 9 5 6 1 0 80 11 611
2017 Client contact centre 50 33 9 4 4 0 0 84 8 211
2017 Federal regulators 52 41 7 0 0 0 0 93 0 12
2017 Compliance, inspection and enforcement 77 18 4 0 0 1 0 96 0 58
2017 Communications or public affairs 65 22 6 3 4 0 0 87 7 275
2017 Security 34 51 15 0 0 0 0 85 0 13
2017 Science and technology 64 22 7 3 3 0 0 87 6 332
2017 Administration and operations 58 24 10 4 2 1 0 83 6 496
2017 Human resources 68 18 6 3 3 1 0 87 6 209
2017 Financial management 54 30 11 1 4 1 0 84 5 169
2017 Procurement 59 18 18 4 0 0 0 77 4 41
2017 Real property 41 34 13 3 10 0 0 75 12 126
2017 Materiel management 49 11 13 14 9 3 0 63 24 26
2017 Information management 59 23 7 5 2 5 0 85 7 30
2017 Information technology 48 28 18 5 0 0 1 77 5 61
2017 Data sciences 55 23 6 9 8 0 0 78 17 27
2017 Policy 58 28 7 6 0 1 0 87 6 68
2017 Project management 57 25 10 2 5 1 0 83 7 309
2017 Other services to the public 58 24 9 5 4 1 0 82 9 702
2017 None of the above 56 25 8 4 5 2 0 83 9 766

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 50 27 12 8 2 1 0 78 10 174
2019 Federal regulators 47 11 19 12 11 0 0 58 23 14
2019 Compliance, inspection and enforcement 47 28 7 14 4 0 0 75 19 91
2019 Communications or public affairs 55 28 6 8 3 0 0 83 11 360
2019 Security 41 37 0 14 7 0 0 79 21 13
2019 Science and technology 50 34 6 5 5 0 0 84 10 409
2019 Administration and operations 49 32 9 6 3 0 0 82 9 578
2019 Human resources 57 26 9 6 1 0 0 84 8 253
2019 Financial management 60 24 9 5 2 0 0 84 7 164
2019 Procurement 55 31 6 7 0 0 0 87 7 46
2019 Real property 45 32 10 6 6 0 0 77 13 128
2019 Materiel management 22 41 4 11 22 0 0 63 33 31
2019 Information management 50 34 5 2 8 0 0 85 10 34
2019 Information technology 52 28 7 4 7 2 0 82 11 48
2019 Data sciences 54 32 9 5 0 0 0 86 5 43
2019 Policy 43 29 9 9 9 0 1 73 18 79
2019 Project management 54 29 5 7 5 0 0 83 12 287
2019 Other services to the public 53 25 8 7 7 0 0 78 14 848
2019 None of the above 50 26 11 7 5 0 0 77 12 652
2018 Client contact centre 35 30 18 10 6 1 0 65 17 205
2018 Compliance, inspection and enforcement 43 30 16 6 5 0 0 73 11 92
2018 Communications or public affairs 47 29 12 6 6 0 0 75 12 351
2018 Security 53 41 0 6 0 0 0 94 6 16
2018 Science and technology 45 29 13 9 5 0 0 74 13 398
2018 Administration and operations 46 28 12 9 4 0 0 75 13 583
2018 Human resources 57 23 8 8 4 0 0 80 12 236
2018 Financial management 47 32 10 6 4 1 1 80 10 162
2018 Procurement 49 44 0 5 3 0 0 93 7 42
2018 Real property 35 31 12 11 11 0 0 66 22 116
2018 Materiel management 28 29 24 13 6 0 0 57 19 38
2018 Information management 65 28 0 3 5 0 0 92 8 33
2018 Information technology 47 26 11 2 11 4 0 75 13 48
2018 Data sciences 60 23 14 0 3 0 0 83 3 33
2018 Policy 40 31 11 11 7 0 0 71 17 85
2018 Project management 45 32 10 5 6 0 1 78 12 312
2018 Other services to the public 48 26 10 10 6 0 0 74 16 779
2018 None of the above 44 28 10 9 9 0 0 72 18 608
2017 Client contact centre 42 31 11 9 6 0 1 73 15 210
2017 Federal regulators 52 15 7 26 0 0 0 67 26 12
2017 Compliance, inspection and enforcement 69 15 11 4 2 0 0 83 6 58
2017 Communications or public affairs 56 25 7 7 5 0 0 81 12 275
2017 Security 23 56 13 7 0 0 0 79 7 13
2017 Science and technology 48 31 8 7 5 0 0 80 12 332
2017 Administration and operations 53 27 9 8 3 0 0 80 12 496
2017 Human resources 64 22 5 3 6 0 0 86 9 208
2017 Financial management 45 36 9 5 4 1 1 82 9 169
2017 Procurement 62 14 16 7 3 0 0 75 9 41
2017 Real property 36 36 13 5 11 0 0 72 16 126
2017 Materiel management 50 9 11 12 18 0 0 58 30 26
2017 Information management 53 25 14 0 2 0 5 83 3 30
2017 Information technology 47 24 18 7 1 1 1 73 9 61
2017 Data sciences 55 23 5 6 10 0 0 78 17 27
2017 Policy 43 37 6 11 3 0 0 80 14 68
2017 Project management 49 26 9 8 8 0 0 75 16 310
2017 Other services to the public 49 25 9 10 7 0 0 74 17 701
2017 None of the above 48 30 9 6 7 0 0 78 13 766
2014 Client contact centre 42 31 11 8 8 0 0 73 16 196
2014 Federal regulators 17 42 8 25 8 0 0 59 33 11
2014 Compliance, inspection and enforcement 49 36 6 7 2 0 0 84 10 72
2014 Communications or public affairs 53 28 6 5 6 0 0 82 12 232
2014 Security 32 42 7 19 0 0 0 74 19 13
2014 Science and technology 41 35 9 10 6 0 0 76 15 289
2014 Administration and operations 49 26 12 6 7 0 0 75 13 444
2014 Human resources 55 23 7 8 6 0 0 79 14 182
2014 Financial management 48 35 9 3 3 1 1 84 7 140
2014 Procurement 49 39 0 4 8 0 0 88 12 24
2014 Real property 40 44 8 5 3 0 1 85 7 117
2014 Materiel management 40 48 8 4 0 0 0 88 4 41
2014 Information management 52 41 2 6 0 0 0 92 6 34
2014 Information technology 58 28 10 4 0 0 0 86 4 50
2014 Other services to the public 47 30 10 7 6 0 0 77 13 733
2014 None of the above 45 30 12 8 4 0 0 76 12 660

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 15 30 21 24 0 9 0 50 27 30
2019 Compliance, inspection and enforcement 26 38 10 20 6 0 0 64 26 31
2019 Communications or public affairs 18 49 16 12 2 1 1 68 15 86
2019 Science and technology 10 48 16 22 2 1 1 59 24 126
2019 Administration and operations 18 46 10 18 5 2 1 66 24 225
2019 Human resources 40 45 2 9 3 1 0 87 12 69
2019 Financial management 16 43 23 6 3 3 6 65 10 69
2019 Procurement 19 36 14 18 14 0 0 55 31 13
2019 Real property 18 46 18 12 5 0 0 64 18 58
2019 Information technology 15 38 33 15 0 0 0 53 15 14
2019 Policy 3 57 20 6 10 0 3 62 17 30
2019 Project management 14 54 16 10 3 2 1 70 13 100
2019 Other services to the public 12 42 22 13 9 2 0 55 23 178
2019 None of the above 18 36 20 15 10 0 0 54 25 146
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 25 34 12 9 6 13 1 68 18 172
2019 Federal regulators 18 35 18 8 10 11 0 60 20 14
2019 Compliance, inspection and enforcement 25 27 19 9 12 8 0 56 23 91
2019 Communications or public affairs 41 32 10 7 3 6 1 78 10 359
2019 Security 21 14 42 23 0 0 0 36 23 13
2019 Science and technology 37 32 13 9 4 5 0 72 14 409
2019 Administration and operations 33 35 14 11 5 3 1 69 17 579
2019 Human resources 34 36 9 9 7 4 1 73 17 253
2019 Financial management 25 34 19 8 7 6 0 63 17 163
2019 Procurement 45 23 17 10 2 4 0 71 12 46
2019 Real property 27 36 17 11 4 6 0 66 16 127
2019 Materiel management 31 26 18 16 9 0 0 58 25 31
2019 Information management 39 24 13 5 13 3 3 66 20 34
2019 Information technology 30 35 13 4 10 6 2 71 15 47
2019 Data sciences 33 27 23 8 0 9 0 66 9 43
2019 Policy 25 40 16 10 5 4 0 68 16 79
2019 Project management 36 37 13 6 5 4 0 76 11 286
2019 Other services to the public 39 28 13 10 6 4 0 70 16 844
2019 None of the above 29 33 14 10 8 6 0 66 20 652
2018 Client contact centre 28 32 16 13 6 5 0 64 20 207
2018 Compliance, inspection and enforcement 28 25 24 13 7 3 0 54 21 92
2018 Communications or public affairs 34 38 12 7 3 6 0 76 10 350
2018 Security 28 20 24 18 10 0 0 48 28 17
2018 Science and technology 31 31 17 11 5 5 0 66 17 395
2018 Administration and operations 30 32 15 11 7 5 0 65 19 587
2018 Human resources 32 34 12 13 2 6 0 71 17 237
2018 Financial management 34 36 15 6 6 2 0 72 12 161
2018 Procurement 41 24 11 13 10 0 0 65 24 42
2018 Real property 26 31 19 11 8 4 0 60 20 116
2018 Materiel management 32 23 17 13 9 6 0 58 23 38
2018 Information management 41 30 5 11 5 8 0 77 17 34
2018 Information technology 37 17 29 9 2 7 0 58 11 49
2018 Data sciences 55 16 0 20 3 6 0 76 24 33
2018 Policy 34 41 15 6 3 1 0 76 9 85
2018 Project management 31 35 15 9 7 3 0 68 16 315
2018 Other services to the public 37 24 15 10 9 5 0 64 20 786
2018 None of the above 23 29 18 11 12 5 0 56 25 614
2017 Client contact centre 24 36 11 13 7 9 1 66 22 210
2017 Federal regulators 22 29 15 19 0 15 0 60 23 12
2017 Compliance, inspection and enforcement 38 22 15 14 7 3 2 63 21 58
2017 Communications or public affairs 40 33 12 8 3 3 1 76 12 274
2017 Security 13 24 33 23 0 7 0 39 25 13
2017 Science and technology 30 37 12 9 6 6 0 70 17 333
2017 Administration and operations 38 30 13 12 4 3 0 70 17 496
2017 Human resources 35 37 8 8 4 8 1 78 13 208
2017 Financial management 34 35 12 8 5 6 0 74 13 169
2017 Procurement 25 30 16 25 0 4 0 57 26 41
2017 Real property 18 41 19 8 9 4 1 62 17 126
2017 Materiel management 23 34 12 9 9 13 0 65 21 26
2017 Information management 36 26 13 2 0 18 4 81 3 31
2017 Information technology 33 35 14 6 0 12 1 77 7 61
2017 Data sciences 42 36 3 17 0 3 0 80 17 27
2017 Policy 39 36 9 9 5 3 0 77 14 68
2017 Project management 33 35 15 8 4 4 1 72 12 309
2017 Other services to the public 35 28 13 9 7 7 0 69 17 702
2017 None of the above 31 31 13 11 7 6 0 66 19 768
2014 Client contact centre 20 35 18 7 10 9 1 61 19 197
2014 Federal regulators 16 35 33 8 8 0 0 51 16 11
2014 Compliance, inspection and enforcement 19 39 12 17 8 5 0 61 26 73
2014 Communications or public affairs 38 33 11 11 3 4 0 74 15 232
2014 Security 19 32 7 24 6 12 0 58 34 13
2014 Science and technology 18 34 22 13 5 7 0 56 20 289
2014 Administration and operations 33 31 14 11 7 4 0 67 19 443
2014 Human resources 30 38 12 12 5 3 0 71 17 182
2014 Financial management 29 40 10 10 6 5 0 73 16 140
2014 Procurement 41 39 4 16 0 0 0 80 16 24
2014 Real property 11 45 22 12 6 3 1 58 19 117
2014 Materiel management 30 33 14 11 8 2 3 66 20 41
2014 Information management 20 32 21 5 5 16 0 61 13 34
2014 Information technology 35 29 14 10 0 12 0 73 11 50
2014 Other services to the public 29 34 11 12 7 6 1 67 21 733
2014 None of the above 29 31 16 10 9 4 0 63 20 660

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 32 13 11 8 8 1 66 20 173
2019 Federal regulators 6 44 18 8 19 6 0 53 29 14
2019 Compliance, inspection and enforcement 17 28 18 20 16 1 0 45 37 91
2019 Communications or public affairs 37 34 11 10 4 4 0 73 15 360
2019 Security 17 23 26 34 0 0 0 40 34 13
2019 Science and technology 32 31 14 15 6 2 0 64 22 409
2019 Administration and operations 30 34 15 13 7 1 0 64 21 578
2019 Human resources 29 36 19 7 8 1 1 66 15 253
2019 Financial management 24 38 15 11 8 3 0 64 20 162
2019 Procurement 37 32 15 12 4 0 0 70 15 46
2019 Real property 21 41 19 10 6 3 0 63 17 127
2019 Materiel management 22 29 23 15 9 2 0 52 25 31
2019 Information management 36 24 7 16 14 0 3 62 31 34
2019 Information technology 27 37 10 11 13 2 0 65 24 48
2019 Data sciences 31 34 16 15 2 2 0 67 17 43
2019 Policy 25 35 11 19 8 1 0 61 28 78
2019 Project management 27 39 14 12 6 2 0 67 18 285
2019 Other services to the public 38 26 13 11 9 3 0 66 21 845
2019 None of the above 26 27 17 15 12 2 0 55 27 650
2018 Client contact centre 25 36 15 14 8 2 0 62 23 207
2018 Compliance, inspection and enforcement 22 26 16 22 13 2 0 49 35 92
2018 Communications or public affairs 32 37 14 9 6 2 0 71 15 349
2018 Security 24 24 18 30 4 0 0 48 34 17
2018 Science and technology 27 32 16 17 8 2 0 59 25 395
2018 Administration and operations 25 32 19 12 9 2 0 59 22 584
2018 Human resources 28 35 13 18 2 3 0 65 21 236
2018 Financial management 31 41 12 7 8 1 0 72 15 161
2018 Procurement 29 36 13 13 8 0 0 65 21 42
2018 Real property 21 32 23 13 9 1 0 54 22 115
2018 Materiel management 22 29 22 15 8 4 0 53 24 38
2018 Information management 46 23 13 11 8 0 0 69 19 34
2018 Information technology 37 20 29 10 4 0 0 56 14 49
2018 Data sciences 47 11 16 20 3 3 0 60 23 33
2018 Policy 29 34 20 9 7 0 0 63 17 84
2018 Project management 26 35 17 13 9 1 0 62 22 313
2018 Other services to the public 31 26 14 15 11 2 0 59 27 785
2018 None of the above 22 28 15 18 14 3 0 52 33 613
2017 Client contact centre 21 38 14 14 9 4 1 62 24 211
2017 Federal regulators 22 15 15 27 7 15 0 44 40 12
2017 Compliance, inspection and enforcement 25 21 21 19 13 0 2 47 33 58
2017 Communications or public affairs 33 39 10 11 5 1 0 74 16 275
2017 Security 11 18 29 27 7 7 0 31 37 13
2017 Science and technology 25 37 12 16 9 1 0 63 25 333
2017 Administration and operations 35 31 12 14 7 2 0 66 21 497
2017 Human resources 34 36 12 9 3 4 1 74 13 208
2017 Financial management 29 41 12 11 6 1 0 70 17 169
2017 Procurement 20 32 30 14 4 0 0 52 18 41
2017 Real property 14 37 22 11 11 2 2 54 23 125
2017 Materiel management 16 25 20 18 12 9 0 45 33 26
2017 Information management 31 43 15 2 2 2 4 80 5 31
2017 Information technology 28 38 15 9 1 7 1 72 12 61
2017 Data sciences 49 23 9 7 12 0 0 72 19 27
2017 Policy 32 36 7 16 7 1 0 69 23 68
2017 Project management 27 39 15 12 6 1 1 67 17 309
2017 Other services to the public 34 26 13 14 9 4 0 62 24 701
2017 None of the above 25 33 15 16 9 2 0 59 26 767
2014 Client contact centre 19 29 21 13 14 4 0 50 28 197
2014 Federal regulators 16 60 8 8 8 0 0 76 16 11
2014 Compliance, inspection and enforcement 18 27 12 23 18 1 0 46 42 72
2014 Communications or public affairs 30 33 16 11 7 3 0 65 18 232
2014 Security 20 12 13 55 0 0 0 32 55 13
2014 Science and technology 17 28 22 16 14 2 0 46 31 289
2014 Administration and operations 29 32 17 11 10 1 0 62 21 444
2014 Human resources 30 40 7 11 6 7 0 75 17 182
2014 Financial management 28 30 21 12 7 2 0 59 19 140
2014 Procurement 31 18 20 27 0 3 0 51 28 24
2014 Real property 11 40 23 15 10 0 0 51 25 117
2014 Materiel management 15 42 21 15 2 2 3 60 18 41
2014 Information management 20 42 19 5 11 3 0 64 17 34
2014 Information technology 31 26 26 12 2 4 0 59 14 50
2014 Other services to the public 26 28 16 17 11 2 0 56 28 731
2014 None of the above 26 30 14 14 13 3 0 58 28 658

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 17 31 19 11 10 10 1 55 24 173
2019 Federal regulators 6 32 38 8 10 6 0 40 19 14
2019 Compliance, inspection and enforcement 12 22 19 18 27 2 0 34 47 91
2019 Communications or public affairs 26 27 15 17 8 6 1 57 27 359
2019 Security 17 23 26 23 4 7 0 43 29 13
2019 Science and technology 20 30 19 15 10 6 0 53 26 408
2019 Administration and operations 21 32 20 17 8 2 0 54 25 578
2019 Human resources 19 32 18 18 7 4 2 53 27 253
2019 Financial management 16 30 23 21 8 2 0 47 30 162
2019 Procurement 31 32 21 8 8 0 0 64 15 46
2019 Real property 17 30 29 15 10 0 0 47 25 127
2019 Materiel management 12 32 22 11 20 2 0 45 32 31
2019 Information management 38 13 13 19 11 2 3 55 32 34
2019 Information technology 15 40 11 22 8 4 0 57 31 48
2019 Data sciences 14 33 16 27 4 5 0 50 33 43
2019 Policy 14 31 20 23 8 4 0 47 32 79
2019 Project management 19 35 17 18 7 3 0 56 26 285
2019 Other services to the public 26 28 15 16 11 4 0 56 28 843
2019 None of the above 18 27 20 16 13 5 0 48 31 651
2018 Client contact centre 16 32 21 18 7 6 0 51 27 207
2018 Compliance, inspection and enforcement 10 28 19 25 17 0 0 39 42 92
2018 Communications or public affairs 22 32 20 16 6 4 0 56 23 349
2018 Security 18 14 10 24 34 0 0 32 58 17
2018 Science and technology 16 32 21 18 9 4 0 50 28 393
2018 Administration and operations 15 30 20 19 12 4 0 47 31 586
2018 Human resources 16 33 16 22 8 5 0 52 31 237
2018 Financial management 20 38 20 11 8 3 0 60 20 160
2018 Procurement 20 36 18 13 13 0 0 57 26 42
2018 Real property 13 25 27 19 14 2 0 39 34 116
2018 Materiel management 20 20 31 10 13 6 0 42 24 38
2018 Information management 32 26 10 22 5 5 0 61 29 34
2018 Information technology 29 19 24 12 7 10 0 53 21 49
2018 Data sciences 34 30 9 18 3 6 0 68 23 33
2018 Policy 14 33 26 16 10 1 0 48 26 85
2018 Project management 15 33 20 19 11 2 0 49 30 314
2018 Other services to the public 21 27 18 17 14 4 0 49 32 782
2018 None of the above 14 25 20 22 15 4 0 41 38 614
2017 Client contact centre 15 31 18 18 9 7 1 51 29 211
2017 Federal regulators 15 18 9 21 29 8 0 36 54 10
2017 Compliance, inspection and enforcement 15 17 19 37 7 2 2 34 46 58
2017 Communications or public affairs 25 32 17 15 7 3 0 59 23 272
2017 Security 11 5 18 24 31 10 0 17 62 13
2017 Science and technology 17 31 20 18 10 4 0 49 29 332
2017 Administration and operations 23 30 17 17 10 3 0 55 28 497
2017 Human resources 24 37 15 10 6 6 1 66 17 209
2017 Financial management 23 33 18 14 6 6 0 60 21 167
2017 Procurement 11 45 27 9 7 0 0 57 16 41
2017 Real property 6 40 20 15 10 5 2 50 28 126
2017 Materiel management 13 25 14 20 21 6 0 41 44 26
2017 Information management 22 23 10 26 2 12 4 54 34 31
2017 Information technology 8 32 22 11 4 21 1 52 19 61
2017 Data sciences 37 20 16 20 8 0 0 57 27 27
2017 Policy 19 38 12 14 11 7 0 61 26 68
2017 Project management 17 35 20 17 9 2 1 53 26 310
2017 Other services to the public 22 28 15 16 11 7 1 54 30 700
2017 None of the above 18 30 19 16 12 5 0 50 29 769
2014 Client contact centre 12 29 22 16 13 8 1 45 31 198
2014 Federal regulators 0 68 0 16 16 0 0 68 32 11
2014 Compliance, inspection and enforcement 8 24 17 29 18 4 0 33 49 73
2014 Communications or public affairs 18 38 14 19 8 4 0 58 28 232
2014 Security 20 12 6 31 19 12 0 36 57 13
2014 Science and technology 11 29 16 23 14 7 0 43 39 289
2014 Administration and operations 16 40 14 16 10 3 0 58 27 443
2014 Human resources 21 40 16 14 6 3 0 64 20 182
2014 Financial management 12 40 21 14 7 5 0 55 23 140
2014 Procurement 27 16 14 44 0 0 0 43 44 24
2014 Real property 6 27 32 26 7 3 0 34 33 116
2014 Materiel management 14 29 18 31 2 3 3 46 35 41
2014 Information management 12 36 19 9 13 10 0 54 24 34
2014 Information technology 22 30 26 12 4 6 0 56 17 50
2014 Other services to the public 15 31 17 20 13 4 1 48 34 729
2014 None of the above 15 30 16 21 13 4 1 47 36 660

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 19 34 16 16 9 6 0 56 26 173
2019 Federal regulators 6 32 38 0 24 0 0 38 24 14
2019 Compliance, inspection and enforcement 12 23 17 23 23 2 0 36 47 91
2019 Communications or public affairs 23 30 16 16 10 4 0 55 28 359
2019 Security 17 42 26 12 4 0 0 59 15 13
2019 Science and technology 18 33 14 22 10 3 0 52 33 409
2019 Administration and operations 16 34 16 20 12 1 0 50 33 579
2019 Human resources 23 28 14 23 10 2 0 52 34 252
2019 Financial management 15 31 21 17 15 2 0 47 32 163
2019 Procurement 20 29 14 20 16 0 0 50 36 46
2019 Real property 14 37 24 17 9 0 0 50 26 127
2019 Materiel management 9 42 13 18 17 0 0 51 35 31
2019 Information management 23 18 21 19 13 2 3 43 35 34
2019 Information technology 21 29 10 22 17 2 0 51 40 48
2019 Data sciences 16 42 14 16 5 7 0 63 23 43
2019 Policy 11 36 22 18 9 2 1 49 28 79
2019 Project management 14 36 20 18 10 2 0 51 28 286
2019 Other services to the public 23 30 14 16 13 3 0 54 31 847
2019 None of the above 17 28 18 18 16 3 0 47 35 651
2018 Client contact centre 16 36 19 16 10 2 0 54 27 206
2018 Compliance, inspection and enforcement 15 21 16 31 14 3 0 38 46 92
2018 Communications or public affairs 20 31 16 18 11 3 0 53 30 350
2018 Security 24 26 14 16 20 0 0 50 35 17
2018 Science and technology 15 31 18 23 12 2 0 47 35 394
2018 Administration and operations 16 30 17 23 12 2 0 47 36 586
2018 Human resources 17 37 15 20 8 4 0 56 29 236
2018 Financial management 19 29 24 18 9 1 0 48 27 160
2018 Procurement 16 39 7 13 26 0 0 54 39 42
2018 Real property 15 26 19 20 17 1 1 42 38 115
2018 Materiel management 10 25 29 18 14 4 0 36 33 37
2018 Information management 29 21 19 25 7 0 0 50 32 34
2018 Information technology 26 20 21 23 11 0 0 45 33 49
2018 Data sciences 22 37 15 13 9 3 0 61 23 32
2018 Policy 9 33 24 23 11 0 0 42 34 85
2018 Project management 11 31 20 24 13 1 0 43 37 315
2018 Other services to the public 19 27 15 20 17 2 0 47 38 785
2018 None of the above 14 27 16 20 20 3 0 42 41 613
2017 Client contact centre 19 34 19 13 11 2 1 55 25 211
2017 Federal regulators 20 34 17 22 0 7 0 58 23 12
2017 Compliance, inspection and enforcement 11 27 27 21 12 2 0 38 34 58
2017 Communications or public affairs 21 38 10 18 9 3 0 61 28 275
2017 Security 11 20 7 33 18 10 0 34 58 13
2017 Science and technology 17 32 15 22 11 2 0 51 34 331
2017 Administration and operations 21 34 14 18 11 2 0 56 30 497
2017 Human resources 24 39 14 10 8 4 1 66 19 209
2017 Financial management 22 32 17 19 7 3 0 56 27 169
2017 Procurement 16 32 21 18 13 0 0 47 32 41
2017 Real property 11 40 21 11 14 3 1 53 25 126
2017 Materiel management 13 23 18 22 24 0 0 36 46 26
2017 Information management 27 34 5 17 2 12 4 72 23 31
2017 Information technology 23 40 18 10 4 3 1 66 15 61
2017 Data sciences 29 24 18 17 7 5 0 56 26 27
2017 Policy 20 30 18 19 10 3 0 51 30 68
2017 Project management 16 35 14 20 12 2 1 53 33 309
2017 Other services to the public 21 30 13 19 12 5 0 54 33 701
2017 None of the above 18 32 15 16 15 5 0 52 32 769
2014 Client contact centre 15 35 16 18 13 3 0 52 31 196
2014 Federal regulators 8 60 0 16 16 0 0 68 32 11
2014 Compliance, inspection and enforcement 10 27 21 21 18 3 0 38 40 73
2014 Communications or public affairs 17 35 13 23 10 2 0 53 33 232
2014 Security 26 6 19 7 42 0 0 32 49 13
2014 Science and technology 9 33 21 22 12 3 0 43 35 289
2014 Administration and operations 15 34 16 22 10 2 0 50 33 443
2014 Human resources 17 37 12 20 8 6 0 58 29 182
2014 Financial management 17 30 18 19 12 3 0 49 33 140
2014 Procurement 15 26 15 28 16 0 0 41 44 24
2014 Real property 11 37 18 23 10 1 0 49 33 116
2014 Materiel management 15 33 12 31 3 3 3 51 36 41
2014 Information management 13 42 14 16 6 10 0 61 24 34
2014 Information technology 29 30 22 16 2 2 0 60 18 50
2014 Other services to the public 16 31 16 20 14 3 0 48 35 729
2014 None of the above 15 31 15 19 16 3 0 48 36 660

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 41 17 11 6 6 16 3 72 15 174
2019 Federal regulators 22 14 0 28 12 17 6 48 52 14
2019 Compliance, inspection and enforcement 38 20 12 9 1 21 0 73 13 91
2019 Communications or public affairs 35 16 18 12 7 10 3 58 21 359
2019 Security 42 35 8 7 0 7 0 83 8 13
2019 Science and technology 22 16 16 11 9 20 6 51 27 410
2019 Administration and operations 28 18 16 11 10 12 5 56 25 578
2019 Human resources 53 18 12 7 1 6 3 78 9 252
2019 Financial management 36 19 11 8 8 15 3 68 19 164
2019 Procurement 54 15 8 0 8 11 4 81 10 46
2019 Real property 28 24 18 13 3 6 8 61 18 129
2019 Materiel management 21 32 17 13 9 9 0 57 24 31
2019 Information management 56 22 12 0 2 5 3 84 3 34
2019 Information technology 32 30 20 5 4 3 6 68 10 48
2019 Data sciences 34 18 5 16 11 10 7 62 32 43
2019 Policy 41 32 18 3 4 4 0 75 7 79
2019 Project management 31 21 15 10 8 12 3 61 22 284
2019 Other services to the public 31 14 10 14 12 15 4 55 32 844
2019 None of the above 28 15 14 9 9 19 6 58 24 653
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 30 39 17 7 3 3 0 72 11 174
2019 Federal regulators 13 50 26 0 11 0 0 63 11 14
2019 Compliance, inspection and enforcement 27 34 16 17 6 1 0 62 22 91
2019 Communications or public affairs 36 44 10 7 2 0 0 81 9 361
2019 Security 28 64 7 0 0 0 0 93 0 13
2019 Science and technology 29 48 14 7 2 0 0 77 9 409
2019 Administration and operations 28 44 18 7 3 0 0 72 10 576
2019 Human resources 31 44 12 9 2 0 1 76 11 252
2019 Financial management 30 44 17 6 3 1 0 75 9 162
2019 Procurement 37 43 10 10 0 0 0 80 10 46
2019 Real property 29 39 20 8 5 0 0 67 13 129
2019 Materiel management 19 53 15 13 0 0 0 72 13 31
2019 Information management 39 36 14 8 2 0 0 75 11 34
2019 Information technology 35 34 14 10 5 2 0 70 15 48
2019 Data sciences 23 52 9 12 2 2 0 76 14 43
2019 Policy 26 38 16 18 1 0 0 65 19 79
2019 Project management 28 45 14 9 4 0 0 73 13 286
2019 Other services to the public 34 39 13 8 4 1 0 74 12 846
2019 None of the above 26 37 21 10 5 1 0 64 15 649
2018 Client contact centre 23 50 14 9 5 0 0 73 13 206
2018 Compliance, inspection and enforcement 22 35 22 19 1 0 0 57 21 92
2018 Communications or public affairs 39 42 10 8 2 0 0 80 10 350
2018 Security 37 47 16 0 0 0 0 84 0 17
2018 Science and technology 28 45 14 9 2 1 0 75 11 396
2018 Administration and operations 28 42 15 11 3 1 0 71 14 585
2018 Human resources 37 41 9 8 3 2 0 79 11 237
2018 Financial management 30 45 18 4 1 1 1 76 5 161
2018 Procurement 29 41 18 5 8 0 0 70 12 42
2018 Real property 29 26 19 11 14 1 0 55 26 115
2018 Materiel management 22 51 4 9 13 0 0 74 22 38
2018 Information management 33 49 12 6 0 0 0 82 6 34
2018 Information technology 39 33 14 11 4 0 0 71 15 49
2018 Data sciences 46 38 7 6 3 0 0 84 9 33
2018 Policy 40 35 9 14 1 0 0 75 16 85
2018 Project management 23 50 13 8 6 0 0 73 14 314
2018 Other services to the public 30 38 15 10 5 1 0 69 16 786
2018 None of the above 19 38 22 12 8 1 0 58 20 615
2017 Client contact centre 30 45 13 7 5 1 1 76 12 211
2017 Federal regulators 7 52 17 7 7 10 0 66 16 12
2017 Compliance, inspection and enforcement 28 39 23 6 4 0 0 66 10 58
2017 Communications or public affairs 42 42 7 8 1 0 0 84 9 274
2017 Security 18 38 18 0 15 10 0 63 17 13
2017 Science and technology 31 43 11 10 4 0 0 74 15 333
2017 Administration and operations 34 39 13 10 3 1 0 74 13 497
2017 Human resources 42 40 11 3 1 2 0 84 4 208
2017 Financial management 26 51 17 3 2 1 0 77 6 169
2017 Procurement 34 32 23 11 0 0 0 66 11 41
2017 Real property 25 41 14 10 9 0 0 66 20 126
2017 Materiel management 21 31 25 11 12 0 0 52 24 26
2017 Information management 44 31 17 4 0 4 0 78 5 31
2017 Information technology 33 47 14 3 1 0 1 81 4 61
2017 Data sciences 49 23 17 11 0 0 0 72 11 26
2017 Policy 38 39 10 6 7 0 0 77 13 67
2017 Project management 27 46 12 12 3 0 0 73 15 309
2017 Other services to the public 35 37 13 9 4 1 0 73 13 699
2017 None of the above 29 40 16 10 5 0 0 68 15 767
2014 Client contact centre 24 50 10 12 3 1 0 75 15 198
2014 Federal regulators 16 44 16 24 0 0 0 60 24 11
2014 Compliance, inspection and enforcement 22 35 20 9 11 3 0 59 21 73
2014 Communications or public affairs 37 40 11 9 2 1 0 78 12 231
2014 Security 19 32 0 37 0 12 0 58 42 13
2014 Science and technology 25 46 12 12 4 1 0 72 16 289
2014 Administration and operations 32 39 13 10 4 1 0 72 15 442
2014 Human resources 38 40 12 5 3 2 0 80 9 182
2014 Financial management 33 43 14 7 2 1 0 77 9 140
2014 Procurement 46 35 19 0 0 0 0 81 0 24
2014 Real property 15 48 29 5 2 1 0 63 8 116
2014 Materiel management 17 44 22 11 2 5 0 64 13 41
2014 Information management 38 45 16 0 0 0 0 84 0 34
2014 Information technology 34 41 16 6 0 4 0 77 6 50
2014 Other services to the public 26 42 15 10 4 1 1 69 15 729
2014 None of the above 26 39 15 11 6 2 0 67 17 659

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 15 35 18 15 5 11 0 57 22 174
2019 Federal regulators 0 18 35 23 18 6 0 19 44 14
2019 Compliance, inspection and enforcement 11 35 12 31 11 0 0 46 42 91
2019 Communications or public affairs 22 33 19 18 5 3 0 57 24 358
2019 Security 12 51 14 23 0 0 0 63 23 13
2019 Science and technology 15 36 21 18 7 4 0 53 26 406
2019 Administration and operations 13 35 24 20 6 1 0 49 27 576
2019 Human resources 17 31 17 25 7 1 1 50 33 249
2019 Financial management 14 31 27 14 13 1 0 45 27 162
2019 Procurement 11 49 19 15 6 0 0 60 21 46
2019 Real property 10 31 36 17 5 0 0 41 22 128
2019 Materiel management 17 28 29 19 4 2 0 46 24 31
2019 Information management 23 23 27 19 8 0 0 47 27 34
2019 Information technology 15 30 23 23 8 0 0 46 32 48
2019 Data sciences 7 48 15 18 4 8 0 60 24 43
2019 Policy 7 30 23 28 10 1 1 39 38 79
2019 Project management 13 35 23 22 6 1 0 48 29 285
2019 Other services to the public 23 32 17 16 8 3 0 57 25 848
2019 None of the above 16 29 24 19 8 4 0 47 28 653

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 30 33 13 14 3 5 2 68 18 174
2019 Federal regulators 17 35 35 13 0 0 0 52 13 14
2019 Compliance, inspection and enforcement 25 36 9 14 12 3 2 63 28 91
2019 Communications or public affairs 38 37 11 10 2 2 1 77 12 361
2019 Security 25 60 7 7 0 0 0 86 7 13
2019 Science and technology 27 42 16 9 4 2 0 70 13 407
2019 Administration and operations 36 32 16 9 4 1 1 70 14 580
2019 Human resources 47 34 6 6 4 4 0 84 10 251
2019 Financial management 31 39 9 11 6 2 2 72 18 164
2019 Procurement 42 37 5 4 10 2 0 80 14 46
2019 Real property 31 37 20 7 5 0 0 68 12 128
2019 Materiel management 31 28 18 20 4 0 0 58 24 31
2019 Information management 41 32 11 8 5 0 3 75 13 34
2019 Information technology 29 40 13 9 5 2 2 72 14 48
2019 Data sciences 30 37 16 10 2 5 0 70 13 43
2019 Policy 25 48 10 9 5 2 0 75 15 78
2019 Project management 37 35 14 10 4 0 0 72 14 287
2019 Other services to the public 38 32 10 9 7 2 1 72 17 847
2019 None of the above 29 32 15 13 8 2 1 63 21 650
2018 Client contact centre 21 40 17 12 7 2 1 63 20 206
2018 Compliance, inspection and enforcement 25 28 16 18 12 1 0 54 30 92
2018 Communications or public affairs 39 38 10 8 3 2 1 79 12 348
2018 Security 25 36 14 20 0 5 0 64 21 17
2018 Science and technology 29 39 13 11 6 2 0 69 17 398
2018 Administration and operations 37 38 12 9 3 1 0 75 12 584
2018 Human resources 52 33 5 7 2 2 0 87 9 237
2018 Financial management 32 41 13 7 4 2 1 76 11 161
2018 Procurement 33 39 7 7 13 0 2 73 20 42
2018 Real property 28 36 17 6 11 1 1 65 18 116
2018 Materiel management 23 47 13 17 0 0 0 70 17 38
2018 Information management 52 35 5 5 3 0 0 87 8 33
2018 Information technology 28 39 16 12 2 2 0 69 15 49
2018 Data sciences 42 42 9 3 3 0 0 85 6 33
2018 Policy 43 28 20 4 3 2 0 73 7 85
2018 Project management 34 37 13 9 5 0 1 72 15 314
2018 Other services to the public 32 35 13 10 7 2 1 69 17 788
2018 None of the above 25 36 16 11 9 2 1 63 21 615
2017 Client contact centre 24 39 14 13 6 4 1 66 19 211
2017 Federal regulators 29 37 10 7 7 10 0 74 16 12
2017 Compliance, inspection and enforcement 34 31 16 15 0 5 0 68 15 58
2017 Communications or public affairs 36 33 15 11 2 3 1 71 13 274
2017 Security 29 23 7 18 17 5 0 55 37 13
2017 Science and technology 30 38 11 11 5 4 2 71 17 332
2017 Administration and operations 39 34 11 9 5 1 0 75 14 494
2017 Human resources 53 29 6 4 3 4 0 86 8 208
2017 Financial management 35 37 12 2 7 5 1 77 10 169
2017 Procurement 36 34 14 11 4 0 0 70 16 41
2017 Real property 29 36 8 11 12 4 1 67 24 126
2017 Materiel management 27 25 5 22 12 9 0 57 38 26
2017 Information management 41 29 10 9 0 5 7 79 10 31
2017 Information technology 23 48 9 11 4 1 3 74 16 61
2017 Data sciences 30 32 19 8 11 0 0 62 18 26
2017 Policy 40 33 13 11 3 0 0 73 14 67
2017 Project management 35 36 11 11 3 2 1 73 15 310
2017 Other services to the public 35 34 12 7 6 5 1 73 14 698
2017 None of the above 32 33 13 11 6 4 1 69 17 766
2014 Client contact centre 26 38 12 13 7 3 0 66 21 196
2014 Federal regulators 52 16 0 24 8 0 0 68 32 11
2014 Compliance, inspection and enforcement 22 44 6 12 8 7 1 72 21 73
2014 Communications or public affairs 40 36 7 6 7 3 0 79 14 231
2014 Security 25 26 0 25 12 12 0 58 42 13
2014 Science and technology 29 35 14 13 3 6 1 68 17 289
2014 Administration and operations 37 36 11 7 6 3 0 75 13 442
2014 Human resources 43 40 4 4 4 2 5 88 8 182
2014 Financial management 37 38 8 7 6 3 1 78 14 140
2014 Procurement 54 15 8 11 9 3 0 71 21 24
2014 Real property 29 44 12 7 5 3 0 76 12 116
2014 Materiel management 22 53 15 6 5 0 0 74 11 41
2014 Information management 29 38 11 10 11 0 0 67 22 34
2014 Information technology 36 44 10 4 4 2 0 82 8 50
2014 Other services to the public 32 40 11 9 4 3 1 75 14 729
2014 None of the above 35 35 11 10 5 3 1 72 16 659

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 32 21 5 4 7 0 67 10 171
2019 Federal regulators 11 47 36 0 5 0 0 59 5 14
2019 Compliance, inspection and enforcement 20 39 20 11 7 3 0 61 19 91
2019 Communications or public affairs 40 38 13 7 1 1 0 79 8 360
2019 Security 28 65 0 7 0 0 0 93 7 13
2019 Science and technology 30 43 16 7 3 1 0 74 10 408
2019 Administration and operations 28 37 21 9 3 1 0 66 13 579
2019 Human resources 33 44 12 7 2 2 0 79 9 251
2019 Financial management 25 38 20 6 8 3 0 64 15 163
2019 Procurement 36 43 11 6 2 2 0 80 8 46
2019 Real property 25 45 19 6 4 1 0 71 10 129
2019 Materiel management 29 27 29 11 4 0 0 56 15 31
2019 Information management 41 22 30 5 2 0 0 63 8 34
2019 Information technology 33 29 20 6 12 0 0 63 18 48
2019 Data sciences 37 42 11 8 0 2 0 81 8 43
2019 Policy 25 39 22 6 6 1 1 65 13 79
2019 Project management 34 45 12 6 3 1 0 79 9 286
2019 Other services to the public 37 33 16 8 5 1 0 71 14 845
2019 None of the above 28 35 19 11 6 2 0 64 17 645
2018 Client contact centre 24 38 20 11 5 2 0 63 16 204
2018 Compliance, inspection and enforcement 18 38 17 19 5 2 0 58 25 91
2018 Communications or public affairs 38 38 15 6 2 1 0 76 8 349
2018 Security 28 19 48 6 0 0 0 46 6 17
2018 Science and technology 30 37 16 12 3 1 0 68 15 395
2018 Administration and operations 29 39 20 9 3 1 0 69 12 579
2018 Human resources 37 37 14 6 2 4 0 77 8 237
2018 Financial management 24 43 20 8 3 2 0 68 11 158
2018 Procurement 33 34 16 11 6 0 0 67 17 42
2018 Real property 24 37 18 13 8 0 0 62 21 114
2018 Materiel management 22 40 28 11 0 0 0 61 11 37
2018 Information management 48 30 19 3 0 0 0 78 3 34
2018 Information technology 31 30 22 14 2 0 0 62 16 49
2018 Data sciences 52 27 13 6 0 0 3 80 7 33
2018 Policy 30 41 16 6 4 2 0 73 11 83
2018 Project management 25 41 20 10 5 0 0 66 15 313
2018 Other services to the public 31 35 17 10 5 2 0 68 16 784
2018 None of the above 22 35 21 13 7 1 0 59 20 615

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 20 24 22 12 6 11 5 53 21 172
2019 Federal regulators 6 35 37 12 5 6 0 43 18 14
2019 Compliance, inspection and enforcement 12 25 19 13 25 7 0 39 41 91
2019 Communications or public affairs 26 30 17 13 8 5 1 60 23 360
2019 Security 17 48 16 14 0 5 0 68 15 13
2019 Science and technology 22 27 15 19 9 7 0 54 30 409
2019 Administration and operations 21 25 19 16 13 4 2 49 31 579
2019 Human resources 29 29 17 7 8 7 3 64 17 250
2019 Financial management 19 29 13 17 12 7 3 54 32 164
2019 Procurement 11 35 16 15 15 6 2 50 33 45
2019 Real property 16 26 20 17 10 10 1 48 30 129
2019 Materiel management 11 34 13 30 9 2 0 46 40 31
2019 Information management 24 19 9 24 13 12 0 48 41 34
2019 Information technology 15 36 22 10 9 6 0 55 21 48
2019 Data sciences 23 25 16 15 10 11 0 54 28 43
2019 Policy 18 21 16 18 15 6 5 44 37 79
2019 Project management 20 32 20 13 7 7 1 57 22 287
2019 Other services to the public 29 24 15 14 12 6 1 56 28 844
2019 None of the above 20 26 17 14 17 5 2 49 33 652
2018 Client contact centre 22 28 18 13 12 8 1 54 27 205
2018 Compliance, inspection and enforcement 13 23 16 25 20 3 0 37 46 92
2018 Communications or public affairs 26 26 14 17 11 6 1 56 30 348
2018 Security 18 26 18 4 24 10 0 49 31 17
2018 Science and technology 20 24 16 20 12 7 0 48 34 397
2018 Administration and operations 20 26 20 15 12 6 1 50 29 584
2018 Human resources 29 26 14 14 8 6 3 60 24 235
2018 Financial management 16 25 22 10 13 13 1 48 26 161
2018 Procurement 20 22 18 17 17 4 2 45 36 42
2018 Real property 20 26 19 12 16 5 1 49 30 116
2018 Materiel management 12 30 26 9 16 4 4 45 27 37
2018 Information management 37 16 13 17 6 11 0 60 26 34
2018 Information technology 25 25 24 12 8 6 0 52 22 49
2018 Data sciences 30 28 18 5 6 6 7 66 13 33
2018 Policy 13 29 20 14 11 11 2 48 28 85
2018 Project management 18 25 22 14 12 6 1 47 29 314
2018 Other services to the public 23 30 17 12 13 6 0 56 26 788
2018 None of the above 18 29 17 13 18 4 1 49 33 615
2017 Client contact centre 21 23 14 17 13 9 4 50 34 210
2017 Federal regulators 7 61 0 17 0 15 0 80 20 12
2017 Compliance, inspection and enforcement 21 22 11 20 22 4 0 44 44 58
2017 Communications or public affairs 20 27 17 17 8 9 3 53 28 275
2017 Security 11 18 15 22 16 18 0 35 47 13
2017 Science and technology 18 27 15 15 14 10 1 51 32 333
2017 Administration and operations 19 27 16 16 15 5 3 50 33 496
2017 Human resources 32 21 13 10 7 10 7 64 20 208
2017 Financial management 15 26 19 15 12 11 2 47 31 169
2017 Procurement 20 16 23 14 20 4 2 39 37 41
2017 Real property 13 21 24 17 17 6 2 37 37 126
2017 Materiel management 11 36 11 27 8 7 0 51 37 26
2017 Information management 18 21 19 17 4 14 7 49 27 31
2017 Information technology 13 28 14 15 14 13 3 50 34 61
2017 Data sciences 16 31 12 11 16 10 5 55 31 26
2017 Policy 9 20 22 16 10 22 1 38 33 66
2017 Project management 17 25 16 17 14 10 2 47 35 310
2017 Other services to the public 26 27 12 16 12 6 2 57 30 699
2017 None of the above 20 23 17 14 15 9 1 49 32 766
2014 Client contact centre 17 22 17 19 11 9 5 46 34 198
2014 Federal regulators 17 34 8 33 8 0 0 52 41 11
2014 Compliance, inspection and enforcement 8 20 14 27 26 5 0 29 56 72
2014 Communications or public affairs 14 37 13 13 14 7 1 56 30 232
2014 Security 19 38 6 25 12 0 0 57 37 13
2014 Science and technology 12 25 21 19 14 6 2 40 36 289
2014 Administration and operations 20 26 14 17 15 7 2 51 34 443
2014 Human resources 24 27 15 9 12 8 6 59 24 182
2014 Financial management 19 22 17 18 13 9 2 45 36 140
2014 Procurement 30 11 19 16 20 3 0 42 38 24
2014 Real property 9 28 17 14 14 15 4 45 34 116
2014 Materiel management 17 38 15 14 12 3 0 57 27 41
2014 Information management 10 19 16 24 19 13 0 33 49 34
2014 Information technology 24 28 22 6 10 6 4 58 17 50
2014 Other services to the public 19 28 17 17 14 4 0 49 32 729
2014 None of the above 18 26 16 17 13 8 1 49 33 659

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 20 28 21 15 7 7 2 53 24 173
2019 Federal regulators 6 41 20 0 28 6 0 50 30 14
2019 Compliance, inspection and enforcement 18 26 12 18 22 4 0 46 41 90
2019 Communications or public affairs 27 35 12 13 7 4 1 66 21 361
2019 Security 28 20 26 19 7 0 0 48 26 13
2019 Science and technology 25 40 14 13 6 2 0 66 20 409
2019 Administration and operations 21 37 16 15 10 2 0 58 25 579
2019 Human resources 27 35 15 13 5 4 0 65 19 251
2019 Financial management 26 32 17 12 11 1 0 59 24 164
2019 Procurement 23 47 11 12 7 0 0 70 19 46
2019 Real property 14 33 25 19 8 1 0 48 27 128
2019 Materiel management 14 26 32 13 13 2 0 41 27 31
2019 Information management 37 29 5 12 13 3 0 68 26 34
2019 Information technology 19 31 15 20 11 2 0 52 32 48
2019 Data sciences 24 33 12 16 10 5 0 60 27 42
2019 Policy 15 34 14 21 14 3 0 50 35 78
2019 Project management 19 38 19 14 9 1 0 58 23 287
2019 Other services to the public 27 28 16 12 13 3 0 58 26 848
2019 None of the above 23 29 17 16 12 3 1 53 29 649
2018 Client contact centre 16 26 22 19 12 4 0 44 33 205
2018 Compliance, inspection and enforcement 10 28 22 22 16 1 0 39 39 92
2018 Communications or public affairs 28 34 16 13 8 2 0 63 21 350
2018 Security 28 13 44 6 10 0 0 41 16 17
2018 Science and technology 20 35 19 14 8 3 0 57 23 397
2018 Administration and operations 19 30 22 17 9 2 0 50 27 586
2018 Human resources 21 36 13 17 9 4 0 59 27 237
2018 Financial management 24 36 20 12 7 2 0 61 19 161
2018 Procurement 25 39 15 9 8 4 0 66 18 42
2018 Real property 21 24 20 18 16 1 0 45 34 116
2018 Materiel management 17 22 9 35 15 2 0 40 51 38
2018 Information management 28 22 26 15 2 6 0 54 18 34
2018 Information technology 21 23 23 15 15 3 0 46 30 49
2018 Data sciences 39 21 11 19 6 3 0 63 26 33
2018 Policy 20 36 17 17 10 0 0 56 27 85
2018 Project management 19 34 19 15 10 3 0 55 26 312
2018 Other services to the public 22 31 16 15 12 3 1 55 28 786
2018 None of the above 16 25 18 21 16 3 0 42 39 615
2017 Client contact centre 16 27 21 17 12 5 2 45 32 210
2017 Federal regulators 0 57 7 10 26 0 0 57 36 12
2017 Compliance, inspection and enforcement 8 37 21 21 11 2 0 46 32 58
2017 Communications or public affairs 27 34 13 17 6 3 0 63 24 275
2017 Security 5 40 18 5 26 5 0 48 33 13
2017 Science and technology 22 39 14 16 7 2 0 62 24 333
2017 Administration and operations 24 36 12 18 7 4 0 62 26 496
2017 Human resources 31 35 11 10 6 7 0 71 17 209
2017 Financial management 24 36 19 13 6 2 0 61 20 169
2017 Procurement 36 30 18 7 9 0 0 66 16 41
2017 Real property 13 38 21 12 14 2 0 52 26 126
2017 Materiel management 16 38 9 18 15 4 0 56 34 26
2017 Information management 29 30 17 7 6 7 4 66 15 31
2017 Information technology 17 35 25 14 6 1 1 54 20 60
2017 Data sciences 40 18 15 19 8 0 0 58 27 27
2017 Policy 23 39 17 17 4 0 0 62 21 68
2017 Project management 22 33 18 16 7 4 0 57 24 310
2017 Other services to the public 25 31 16 14 9 5 1 59 24 701
2017 None of the above 23 31 16 15 10 5 1 57 26 767
2014 Client contact centre 13 27 27 20 8 3 2 42 29 197
2014 Federal regulators 17 26 0 49 8 0 0 43 57 11
2014 Compliance, inspection and enforcement 10 38 17 20 16 0 0 48 36 73
2014 Communications or public affairs 30 32 13 15 9 1 0 63 24 232
2014 Security 23 32 7 25 0 12 0 63 28 13
2014 Science and technology 14 36 16 20 11 2 0 51 33 289
2014 Administration and operations 22 30 17 14 11 4 2 55 27 443
2014 Human resources 20 42 11 10 9 7 0 67 21 182
2014 Financial management 21 33 16 17 9 4 1 56 27 140
2014 Procurement 35 25 4 8 28 0 0 60 36 24
2014 Real property 11 36 21 20 10 1 2 49 30 116
2014 Materiel management 17 31 20 18 8 5 0 51 28 40
2014 Information management 15 47 13 17 3 3 3 65 21 34
2014 Information technology 30 24 30 6 8 2 0 55 14 50
2014 Other services to the public 21 29 15 17 12 4 1 53 31 728
2014 None of the above 18 30 15 17 12 6 2 51 32 660

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 15 28 19 13 13 7 5 49 30 174
2019 Federal regulators 18 20 28 0 28 6 0 40 30 14
2019 Compliance, inspection and enforcement 16 20 9 22 32 0 2 37 54 91
2019 Communications or public affairs 23 35 12 15 11 3 2 60 27 360
2019 Security 21 14 28 26 12 0 0 35 37 13
2019 Science and technology 22 36 14 14 10 3 2 61 25 409
2019 Administration and operations 19 31 16 16 15 1 1 52 31 579
2019 Human resources 26 32 15 14 8 2 3 61 23 251
2019 Financial management 16 34 13 12 22 1 2 52 35 164
2019 Procurement 8 41 13 17 22 0 0 48 39 45
2019 Real property 17 27 20 21 11 3 1 46 33 129
2019 Materiel management 14 23 19 27 18 0 0 37 44 31
2019 Information management 21 22 14 15 22 5 0 46 40 34
2019 Information technology 14 27 20 13 26 0 0 41 39 48
2019 Data sciences 19 30 7 22 19 0 2 51 42 43
2019 Policy 14 28 13 26 15 2 3 44 43 78
2019 Project management 22 33 19 13 10 1 2 56 24 287
2019 Other services to the public 23 28 16 13 15 3 2 53 30 848
2019 None of the above 20 23 18 18 16 3 3 45 36 651
2018 Client contact centre 11 26 23 21 15 4 1 38 37 206
2018 Compliance, inspection and enforcement 12 23 13 20 33 0 1 35 53 92
2018 Communications or public affairs 22 32 17 14 12 2 1 56 27 350
2018 Security 19 27 30 14 10 0 0 46 24 17
2018 Science and technology 17 33 16 18 13 2 1 52 32 396
2018 Administration and operations 20 28 19 17 13 3 1 50 31 586
2018 Human resources 24 34 10 17 12 2 2 60 30 236
2018 Financial management 18 35 16 13 14 2 3 56 28 157
2018 Procurement 16 19 35 14 16 0 0 35 30 42
2018 Real property 17 23 19 18 21 1 1 41 40 115
2018 Materiel management 14 13 24 24 25 0 0 27 49 38
2018 Information management 22 15 22 14 19 6 3 40 35 34
2018 Information technology 21 19 14 16 27 2 0 41 44 49
2018 Data sciences 18 18 32 16 13 0 3 37 30 33
2018 Policy 23 28 16 17 13 2 0 53 32 85
2018 Project management 18 32 16 17 13 2 2 52 31 312
2018 Other services to the public 19 30 15 16 16 2 2 51 33 787
2018 None of the above 13 24 15 21 22 3 2 39 45 615
2017 Client contact centre 13 23 18 18 14 9 5 42 37 211
2017 Federal regulators 0 63 8 0 29 0 0 63 29 12
2017 Compliance, inspection and enforcement 16 26 13 21 22 2 0 43 44 58
2017 Communications or public affairs 22 37 14 14 8 3 2 62 23 274
2017 Security 5 5 41 13 24 0 11 12 42 13
2017 Science and technology 18 28 14 22 14 1 3 48 37 332
2017 Administration and operations 24 31 13 15 13 2 2 58 29 496
2017 Human resources 26 34 13 8 11 3 5 65 21 208
2017 Financial management 25 30 13 12 13 3 4 59 27 168
2017 Procurement 30 23 16 11 20 0 0 52 32 41
2017 Real property 16 36 14 16 15 1 2 53 32 126
2017 Materiel management 13 9 23 14 33 4 4 25 50 26
2017 Information management 30 13 21 12 5 10 9 54 21 31
2017 Information technology 11 17 12 38 15 6 1 30 57 61
2017 Data sciences 31 27 8 14 15 0 5 61 31 27
2017 Policy 31 31 10 17 10 0 1 63 27 68
2017 Project management 22 31 13 16 13 3 2 56 30 310
2017 Other services to the public 21 28 15 15 12 5 4 54 30 701
2017 None of the above 20 25 16 17 14 4 4 49 34 767
2014 Client contact centre 17 23 14 23 13 6 4 45 39 197
2014 Federal regulators 19 24 17 24 16 0 0 43 40 11
2014 Compliance, inspection and enforcement 7 23 14 22 34 0 0 30 55 73
2014 Communications or public affairs 27 33 12 10 11 5 1 64 23 231
2014 Security 19 31 13 19 6 12 0 57 29 13
2014 Science and technology 18 33 12 17 14 2 3 54 33 289
2014 Administration and operations 26 26 12 17 12 3 3 56 31 443
2014 Human resources 14 33 11 12 13 2 15 57 31 182
2014 Financial management 13 26 16 19 14 4 7 44 38 140
2014 Procurement 37 16 9 7 31 0 0 54 38 24
2014 Real property 10 31 19 10 17 1 11 47 31 116
2014 Materiel management 15 48 5 12 13 6 1 68 27 41
2014 Information management 12 25 8 35 9 6 5 42 49 34
2014 Information technology 26 10 22 20 18 4 0 37 40 50
2014 Other services to the public 22 28 12 15 15 3 4 54 33 729
2014 None of the above 17 26 16 15 20 3 3 46 37 660

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 26 10 2 2 2 10 84 5 174
2019 Federal regulators 57 6 23 14 0 0 0 63 14 14
2019 Compliance, inspection and enforcement 40 25 21 7 3 0 3 67 11 91
2019 Communications or public affairs 47 28 13 6 3 1 2 77 9 358
2019 Security 44 12 21 0 12 0 12 63 13 13
2019 Science and technology 39 29 18 8 3 0 3 69 12 408
2019 Administration and operations 47 27 13 7 2 1 2 77 10 578
2019 Human resources 55 20 12 5 3 0 4 79 8 252
2019 Financial management 53 24 11 8 1 1 3 80 9 163
2019 Procurement 60 13 23 4 0 0 0 73 4 46
2019 Real property 48 20 17 5 4 1 5 72 10 129
2019 Materiel management 49 13 34 4 0 0 0 62 4 31
2019 Information management 60 23 15 2 0 0 0 83 2 34
2019 Information technology 49 34 11 6 0 0 0 83 6 48
2019 Data sciences 54 22 7 4 2 0 10 85 7 43
2019 Policy 27 34 20 11 4 0 4 64 16 79
2019 Project management 40 34 17 5 3 0 1 75 8 285
2019 Other services to the public 52 23 13 4 3 0 5 79 7 839
2019 None of the above 54 18 14 4 4 2 3 76 9 647

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 51 10 10 4 7 4 13 75 13 174
2019 Federal regulators 56 0 12 6 9 0 18 68 18 14
2019 Compliance, inspection and enforcement 49 17 9 8 6 5 6 74 16 91
2019 Communications or public affairs 55 14 10 5 7 3 6 76 13 360
2019 Security 65 19 0 0 0 0 16 100 0 13
2019 Science and technology 54 16 10 4 3 2 11 81 8 409
2019 Administration and operations 54 16 10 5 5 1 9 78 11 576
2019 Human resources 55 11 9 4 6 1 14 78 12 251
2019 Financial management 46 11 9 7 9 3 15 69 20 164
2019 Procurement 74 11 2 2 5 0 6 90 8 46
2019 Real property 51 11 8 6 6 1 16 76 14 128
2019 Materiel management 49 9 15 5 7 0 15 69 13 31
2019 Information management 62 20 4 8 5 0 0 82 13 34
2019 Information technology 46 17 15 5 6 4 7 71 12 48
2019 Data sciences 53 17 5 6 0 5 14 86 8 43
2019 Policy 47 16 12 9 7 0 9 68 18 78
2019 Project management 54 16 8 5 7 1 9 78 13 285
2019 Other services to the public 52 14 8 5 6 2 14 78 12 841
2019 None of the above 55 11 8 4 5 4 13 80 11 647

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 18 16 11 8 4 10 59 22 174
2019 Federal regulators 30 21 27 16 6 0 0 51 22 14
2019 Compliance, inspection and enforcement 36 23 23 10 5 0 4 61 15 91
2019 Communications or public affairs 42 26 17 7 3 3 2 72 10 359
2019 Security 40 25 16 19 0 0 0 65 19 13
2019 Science and technology 43 29 16 6 3 1 1 74 10 406
2019 Administration and operations 39 26 20 8 4 2 3 68 12 580
2019 Human resources 42 25 18 5 5 0 4 71 11 251
2019 Financial management 45 21 19 7 4 2 2 68 12 162
2019 Procurement 63 22 10 4 2 0 0 85 5 46
2019 Real property 33 33 16 8 6 1 3 69 14 128
2019 Materiel management 26 21 23 18 11 2 0 48 29 31
2019 Information management 44 28 17 8 2 0 0 73 11 34
2019 Information technology 33 29 21 9 5 2 0 64 15 47
2019 Data sciences 32 38 12 7 6 0 5 73 14 43
2019 Policy 34 26 22 13 4 0 3 61 17 79
2019 Project management 39 28 21 6 4 1 0 68 10 285
2019 Other services to the public 42 24 17 7 5 1 5 69 13 840
2019 None of the above 42 21 17 7 6 3 3 68 14 646

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 30 14 18 12 7 7 13 54 23 172
2019 Federal regulators 19 32 21 12 16 0 0 51 28 14
2019 Compliance, inspection and enforcement 32 27 20 10 7 1 4 62 17 91
2019 Communications or public affairs 40 24 18 8 4 5 2 68 13 359
2019 Security 47 30 5 7 0 0 12 87 8 13
2019 Science and technology 41 30 15 7 4 2 2 73 11 407
2019 Administration and operations 38 23 20 8 6 3 4 65 14 578
2019 Human resources 38 20 22 9 5 0 5 61 15 251
2019 Financial management 40 19 16 11 7 4 2 64 19 162
2019 Procurement 54 28 2 13 2 2 0 83 15 46
2019 Real property 26 34 21 6 8 1 3 62 16 128
2019 Materiel management 41 4 19 17 13 4 0 48 32 31
2019 Information management 42 26 19 3 5 0 5 72 8 34
2019 Information technology 26 30 17 9 7 10 2 63 18 47
2019 Data sciences 37 24 11 9 9 2 7 68 19 43
2019 Policy 34 24 16 18 4 0 4 61 22 79
2019 Project management 37 25 21 8 5 3 1 64 13 281
2019 Other services to the public 41 22 14 9 6 3 5 68 16 837
2019 None of the above 40 20 15 8 7 5 4 66 17 647

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 25 17 22 10 12 4 10 49 26 174
2019 Federal regulators 19 0 39 6 26 6 6 21 35 14
2019 Compliance, inspection and enforcement 31 17 21 15 9 3 4 52 26 91
2019 Communications or public affairs 35 20 20 12 9 2 2 58 22 359
2019 Security 21 16 37 14 0 0 12 42 16 13
2019 Science and technology 28 23 21 14 8 3 3 54 24 407
2019 Administration and operations 27 17 23 15 13 1 4 47 30 579
2019 Human resources 43 14 15 13 9 0 5 60 23 252
2019 Financial management 34 13 17 15 17 2 2 48 34 163
2019 Procurement 48 16 4 13 18 2 0 64 32 45
2019 Real property 36 17 18 13 11 1 4 55 26 127
2019 Materiel management 36 16 22 13 9 4 0 54 23 31
2019 Information management 40 27 17 11 2 0 3 69 14 34
2019 Information technology 30 22 19 17 12 0 0 52 29 48
2019 Data sciences 37 21 11 17 4 2 7 63 24 43
2019 Policy 36 20 13 14 9 2 6 61 25 78
2019 Project management 35 20 17 12 11 3 1 58 24 285
2019 Other services to the public 36 18 17 12 8 3 5 59 22 839
2019 None of the above 37 16 15 12 10 5 5 59 24 648

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 51 20 9 4 1 4 10 83 6 173
2019 Federal regulators 57 12 21 6 5 0 0 69 10 14
2019 Compliance, inspection and enforcement 61 23 10 1 1 0 4 88 2 89
2019 Communications or public affairs 72 15 5 2 1 3 2 92 3 358
2019 Security 47 19 12 0 0 0 23 85 0 13
2019 Science and technology 66 20 8 2 2 1 2 88 4 408
2019 Administration and operations 61 19 10 4 2 2 3 83 6 577
2019 Human resources 62 15 8 6 3 0 5 82 10 251
2019 Financial management 54 16 12 7 6 3 3 74 13 160
2019 Procurement 70 9 8 7 2 2 2 83 9 46
2019 Real property 69 8 12 4 2 0 4 81 7 128
2019 Materiel management 64 14 13 8 0 2 0 79 8 31
2019 Information management 66 24 5 3 3 0 0 90 5 34
2019 Information technology 51 27 13 2 2 2 2 81 5 48
2019 Data sciences 64 15 5 9 0 2 5 85 10 42
2019 Policy 73 14 5 1 1 1 4 92 3 79
2019 Project management 66 19 8 3 2 2 1 87 5 285
2019 Other services to the public 64 17 6 3 3 2 6 87 6 839
2019 None of the above 55 18 12 4 4 4 4 79 8 647

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 76 9 4 2 1 1 8 94 2 174
2019 Federal regulators 57 15 12 0 5 11 0 81 6 14
2019 Compliance, inspection and enforcement 73 9 6 2 3 2 5 88 6 90
2019 Communications or public affairs 85 7 2 0 2 2 1 96 2 360
2019 Security 88 0 0 0 0 0 12 100 0 13
2019 Science and technology 80 10 2 2 1 2 2 95 3 406
2019 Administration and operations 79 9 3 2 1 3 2 93 3 575
2019 Human resources 79 5 5 2 2 1 6 91 4 252
2019 Financial management 74 8 5 4 3 3 2 87 7 163
2019 Procurement 81 12 2 0 0 2 4 98 0 46
2019 Real property 79 11 4 1 2 0 2 92 4 128
2019 Materiel management 74 7 11 0 4 4 0 84 5 31
2019 Information management 75 14 3 8 0 0 0 89 8 32
2019 Information technology 78 12 2 2 2 0 2 93 5 48
2019 Data sciences 79 11 2 0 0 2 5 97 0 42
2019 Policy 75 9 4 3 4 3 3 89 7 77
2019 Project management 80 11 4 1 2 1 1 93 3 283
2019 Other services to the public 76 9 4 2 2 2 6 92 5 840
2019 None of the above 73 9 5 2 3 4 4 89 6 648

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 68 8 5 1 2 3 12 90 4 172
2019 Federal regulators 77 0 12 0 5 0 6 82 5 14
2019 Compliance, inspection and enforcement 73 10 3 4 1 2 7 90 6 90
2019 Communications or public affairs 81 10 2 1 1 2 4 97 2 359
2019 Security 88 0 0 0 0 0 12 100 0 13
2019 Science and technology 78 10 3 2 1 1 6 94 3 407
2019 Administration and operations 78 5 4 1 2 2 8 92 3 576
2019 Human resources 83 4 2 1 1 0 9 95 2 252
2019 Financial management 79 5 4 1 1 3 6 92 3 163
2019 Procurement 82 10 4 0 0 0 4 96 0 45
2019 Real property 83 7 4 1 1 0 6 95 2 128
2019 Materiel management 82 2 0 4 0 0 11 95 5 31
2019 Information management 77 10 5 6 0 0 3 88 6 34
2019 Information technology 78 11 2 0 0 0 8 97 0 48
2019 Data sciences 75 2 4 0 0 5 14 95 0 43
2019 Policy 81 6 2 1 3 0 7 94 4 79
2019 Project management 83 4 4 1 1 0 6 93 3 281
2019 Other services to the public 72 9 4 2 3 2 9 91 5 840
2019 None of the above 71 10 4 3 2 3 7 90 6 646

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 17 33 24 14 5 7 0 53 21 172
2019 Federal regulators 27 22 29 16 6 0 0 49 22 14
2019 Compliance, inspection and enforcement 15 32 25 12 16 0 0 47 28 89
2019 Communications or public affairs 28 42 15 11 2 3 0 71 13 361
2019 Security 0 74 14 12 0 0 0 74 12 13
2019 Science and technology 20 52 17 9 2 1 0 72 11 409
2019 Administration and operations 22 46 15 11 4 1 0 70 15 582
2019 Human resources 29 46 13 6 2 4 0 78 8 252
2019 Financial management 22 43 16 11 4 4 0 68 16 163
2019 Procurement 19 47 20 13 0 0 0 66 13 46
2019 Real property 18 50 19 9 2 1 0 69 12 128
2019 Materiel management 26 41 7 15 9 2 0 69 25 31
2019 Information management 22 45 12 16 2 3 0 69 19 35
2019 Information technology 23 40 21 6 5 5 0 66 11 48
2019 Data sciences 14 56 14 14 2 0 0 71 16 43
2019 Policy 18 56 14 10 1 1 0 75 11 79
2019 Project management 27 44 17 9 3 1 0 72 12 287
2019 Other services to the public 23 42 17 9 7 2 0 66 16 848
2019 None of the above 19 39 19 14 8 3 0 59 22 652
2018 Client contact centre 12 31 28 16 10 3 0 44 27 206
2018 Compliance, inspection and enforcement 19 28 17 20 12 4 0 49 33 92
2018 Communications or public affairs 24 48 14 8 5 1 0 72 13 350
2018 Security 18 28 39 4 10 0 0 46 14 17
2018 Science and technology 22 41 20 11 3 2 0 64 15 398
2018 Administration and operations 19 41 23 9 5 3 0 62 15 584
2018 Human resources 28 42 17 8 2 3 0 72 10 237
2018 Financial management 24 43 19 6 6 1 0 68 13 159
2018 Procurement 22 43 16 14 5 0 0 65 19 42
2018 Real property 20 33 17 15 10 4 0 56 26 116
2018 Materiel management 18 31 26 17 6 2 0 50 23 38
2018 Information management 24 35 24 14 2 0 0 59 17 34
2018 Information technology 24 48 18 8 2 0 0 72 11 49
2018 Data sciences 28 29 22 9 6 6 0 60 17 33
2018 Policy 27 38 20 10 4 0 0 65 15 85
2018 Project management 25 47 15 7 5 1 0 73 12 314
2018 Other services to the public 23 35 18 13 8 2 0 59 22 789
2018 None of the above 18 34 20 15 10 3 0 53 26 616
2017 Client contact centre 16 30 24 16 8 4 1 49 25 211
2017 Federal regulators 20 56 0 17 7 0 0 76 24 12
2017 Compliance, inspection and enforcement 15 37 20 23 3 2 0 53 26 58
2017 Communications or public affairs 23 47 18 7 3 2 1 71 10 275
2017 Security 5 25 21 13 17 18 0 37 36 13
2017 Science and technology 21 43 19 12 4 2 0 65 16 333
2017 Administration and operations 26 42 15 10 5 2 0 69 16 497
2017 Human resources 33 39 11 5 3 8 2 79 9 209
2017 Financial management 22 45 15 10 4 3 1 70 14 169
2017 Procurement 27 41 18 14 0 0 0 68 14 41
2017 Real property 18 38 23 13 7 1 1 56 20 126
2017 Materiel management 20 38 14 11 4 12 0 67 18 26
2017 Information management 25 41 9 14 0 7 4 74 16 31
2017 Information technology 25 29 23 16 3 1 1 56 20 61
2017 Data sciences 42 24 15 15 0 5 0 69 15 27
2017 Policy 35 37 22 3 0 3 0 74 3 68
2017 Project management 27 44 15 8 4 2 0 72 13 310
2017 Other services to the public 23 36 18 11 9 3 0 61 20 702
2017 None of the above 22 38 19 11 7 3 0 62 19 767

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 37 36 17 3 4 3 1 76 6 174
2019 Federal regulators 45 20 24 6 5 0 0 66 10 14
2019 Compliance, inspection and enforcement 23 42 17 8 8 1 0 66 17 90
2019 Communications or public affairs 43 40 11 4 1 0 0 83 6 358
2019 Security 40 46 14 0 0 0 0 86 0 13
2019 Science and technology 32 43 13 9 2 1 0 76 11 405
2019 Administration and operations 36 40 16 6 2 1 0 77 8 581
2019 Human resources 43 40 9 5 2 2 0 85 6 250
2019 Financial management 33 44 10 5 5 3 0 80 10 162
2019 Procurement 32 43 19 4 2 0 0 75 6 45
2019 Real property 35 39 13 6 4 4 0 76 10 128
2019 Materiel management 37 34 13 11 4 0 0 71 15 31
2019 Information management 42 36 17 2 2 0 0 78 5 35
2019 Information technology 29 54 11 1 2 2 0 85 4 48
2019 Data sciences 36 44 9 9 0 0 2 82 9 43
2019 Policy 26 44 11 14 5 0 0 70 19 79
2019 Project management 40 39 10 8 2 1 0 79 10 285
2019 Other services to the public 40 36 12 6 5 1 0 77 10 846
2019 None of the above 34 33 18 8 5 2 0 68 13 651
2018 Client contact centre 34 44 12 7 1 1 0 79 8 206
2018 Compliance, inspection and enforcement 26 43 20 8 3 0 0 69 11 91
2018 Communications or public affairs 42 40 9 7 2 1 0 82 8 349
2018 Security 46 33 11 11 0 0 0 79 11 16
2018 Science and technology 34 44 14 4 2 2 0 80 6 393
2018 Administration and operations 36 41 16 4 2 1 0 78 6 583
2018 Human resources 48 40 7 2 0 2 1 90 3 234
2018 Financial management 34 42 12 6 3 3 0 79 9 159
2018 Procurement 40 33 20 7 0 0 0 73 7 42
2018 Real property 32 46 7 5 8 1 0 80 13 116
2018 Materiel management 23 51 15 2 9 0 0 74 11 38
2018 Information management 48 39 11 0 0 2 0 89 0 34
2018 Information technology 42 37 12 4 0 3 0 83 4 49
2018 Data sciences 51 40 5 3 0 0 0 91 3 33
2018 Policy 30 43 14 10 2 1 0 74 12 83
2018 Project management 39 41 12 5 2 2 0 81 7 309
2018 Other services to the public 38 36 13 7 4 2 0 76 11 781
2018 None of the above 31 43 12 7 5 1 0 75 12 612
2017 Client contact centre 32 46 12 4 3 2 1 81 7 211
2017 Federal regulators 34 57 10 0 0 0 0 90 0 12
2017 Compliance, inspection and enforcement 34 45 11 8 2 0 0 79 10 58
2017 Communications or public affairs 46 36 10 5 1 1 0 83 7 274
2017 Security 36 24 30 10 0 0 0 60 10 13
2017 Science and technology 37 45 8 6 2 2 0 83 8 331
2017 Administration and operations 44 38 9 6 1 1 0 83 8 497
2017 Human resources 48 39 6 3 2 2 0 89 5 209
2017 Financial management 39 41 12 6 2 1 0 81 7 169
2017 Procurement 41 39 14 2 0 2 2 83 2 41
2017 Real property 30 41 15 5 7 1 0 72 13 126
2017 Materiel management 32 53 5 5 0 4 0 89 6 26
2017 Information management 65 16 12 2 0 4 0 85 2 31
2017 Information technology 42 32 22 3 0 0 1 75 3 61
2017 Data sciences 50 32 5 3 8 3 0 85 10 27
2017 Policy 34 46 10 4 5 0 0 80 10 68
2017 Project management 38 43 11 4 3 0 0 82 7 309
2017 Other services to the public 40 36 10 7 3 2 1 79 11 701
2017 None of the above 35 41 12 6 2 2 0 79 9 764
2014 Client contact centre 31 47 12 5 2 3 1 81 7 197
2014 Federal regulators 16 76 8 0 0 0 0 92 0 11
2014 Compliance, inspection and enforcement 31 41 15 8 2 2 0 74 11 73
2014 Communications or public affairs 51 32 7 7 2 1 0 84 9 232
2014 Security 26 44 18 0 0 12 0 80 0 13
2014 Science and technology 31 46 12 8 1 3 0 78 9 289
2014 Administration and operations 38 38 12 6 3 3 0 78 9 443
2014 Human resources 47 36 7 6 2 2 0 85 9 182
2014 Financial management 38 40 11 7 2 2 0 80 9 140
2014 Procurement 56 26 9 0 0 9 0 90 0 24
2014 Real property 25 49 17 6 1 2 0 75 7 116
2014 Materiel management 26 55 8 6 0 5 0 85 7 41
2014 Information management 43 43 3 11 0 0 0 86 11 34
2014 Information technology 53 29 14 2 0 2 0 84 2 49
2014 Other services to the public 41 38 11 7 2 2 0 80 8 729
2014 None of the above 38 40 11 7 3 2 0 79 10 661

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 30 17 3 5 4 1 75 8 174
2019 Federal regulators 32 32 25 0 5 6 0 68 5 14
2019 Compliance, inspection and enforcement 33 36 22 5 2 1 0 71 7 91
2019 Communications or public affairs 45 30 14 7 2 2 1 77 9 360
2019 Security 47 34 19 0 0 0 0 81 0 13
2019 Science and technology 35 40 13 7 1 3 0 78 8 408
2019 Administration and operations 37 37 16 6 2 2 0 75 8 581
2019 Human resources 40 43 11 2 1 2 0 85 4 252
2019 Financial management 38 33 16 3 3 6 1 76 6 163
2019 Procurement 46 27 23 0 2 2 0 75 2 46
2019 Real property 32 43 14 6 2 4 0 77 9 128
2019 Materiel management 41 28 20 11 0 0 0 69 11 31
2019 Information management 30 35 24 6 2 3 0 67 8 35
2019 Information technology 38 33 19 4 2 5 0 74 6 48
2019 Data sciences 28 38 23 4 0 5 2 71 5 43
2019 Policy 26 42 13 12 5 3 0 70 17 78
2019 Project management 41 37 12 6 2 2 0 79 8 287
2019 Other services to the public 44 30 14 5 3 3 1 77 8 843
2019 None of the above 38 30 19 5 2 6 0 72 8 651
2018 Client contact centre 34 37 16 8 3 2 0 72 11 206
2018 Compliance, inspection and enforcement 25 35 23 8 3 5 0 64 12 90
2018 Communications or public affairs 40 36 15 5 2 2 0 78 7 346
2018 Security 51 25 24 0 0 0 0 76 0 17
2018 Science and technology 31 42 16 5 2 4 0 76 7 395
2018 Administration and operations 36 34 20 5 3 2 0 72 7 580
2018 Human resources 39 42 12 3 1 3 0 84 4 232
2018 Financial management 38 36 15 6 3 2 1 76 8 158
2018 Procurement 40 28 23 2 0 7 0 73 3 42
2018 Real property 33 36 16 7 6 3 0 71 13 115
2018 Materiel management 35 32 21 8 4 0 0 68 11 38
2018 Information management 42 39 14 0 2 2 0 84 2 34
2018 Information technology 46 26 12 9 0 8 0 77 9 49
2018 Data sciences 57 22 8 6 3 3 0 82 10 33
2018 Policy 33 42 9 11 0 5 0 79 12 83
2018 Project management 36 40 14 5 3 3 0 78 8 310
2018 Other services to the public 39 33 14 6 4 4 0 75 10 781
2018 None of the above 31 38 18 6 4 2 1 71 11 613
2017 Client contact centre 28 41 14 6 4 5 1 75 10 211
2017 Federal regulators 39 54 0 0 0 7 0 100 0 12
2017 Compliance, inspection and enforcement 28 37 19 9 3 4 0 67 13 58
2017 Communications or public affairs 40 34 14 5 2 4 0 78 7 275
2017 Security 39 36 17 0 0 7 0 82 0 13
2017 Science and technology 39 36 13 5 3 5 0 79 8 333
2017 Administration and operations 43 33 15 4 1 3 0 80 4 496
2017 Human resources 44 39 8 1 3 4 1 87 4 209
2017 Financial management 34 38 15 2 4 6 1 77 7 169
2017 Procurement 52 18 18 4 0 7 0 75 5 41
2017 Real property 25 41 16 7 6 2 2 69 14 125
2017 Materiel management 34 42 9 3 4 7 0 82 8 26
2017 Information management 54 14 19 2 0 11 0 76 3 31
2017 Information technology 35 28 24 3 0 7 1 70 4 61
2017 Data sciences 50 45 0 0 5 0 0 95 5 27
2017 Policy 37 40 15 6 1 1 0 78 7 68
2017 Project management 39 37 13 6 2 3 0 78 8 308
2017 Other services to the public 40 31 15 6 3 4 2 75 9 700
2017 None of the above 34 35 17 4 3 5 1 74 8 767
2014 Client contact centre 30 41 11 5 5 4 3 77 11 197
2014 Federal regulators 40 60 0 0 0 0 0 100 0 11
2014 Compliance, inspection and enforcement 28 39 15 5 3 9 0 74 9 73
2014 Communications or public affairs 50 32 10 3 1 4 0 85 5 232
2014 Security 26 49 6 0 0 19 0 93 0 13
2014 Science and technology 35 42 13 4 1 5 0 81 5 289
2014 Administration and operations 40 30 15 5 5 5 0 74 10 443
2014 Human resources 39 44 6 5 3 3 0 86 8 181
2014 Financial management 37 32 15 9 2 3 1 73 11 140
2014 Procurement 56 19 12 0 0 12 0 86 0 24
2014 Real property 23 48 21 4 1 3 0 74 5 116
2014 Materiel management 37 38 13 4 3 5 0 79 8 41
2014 Information management 41 39 13 5 0 3 0 82 6 34
2014 Information technology 42 38 18 0 0 2 0 82 0 50
2014 Other services to the public 41 34 13 7 2 4 0 78 9 729
2014 None of the above 37 33 17 3 2 8 1 76 6 660

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 52 33 8 5 2 0 0 86 6 174
2019 Federal regulators 40 20 29 6 5 0 0 60 11 14
2019 Compliance, inspection and enforcement 35 39 7 11 8 0 0 73 19 91
2019 Communications or public affairs 59 30 5 5 1 0 0 89 6 361
2019 Security 54 46 0 0 0 0 0 100 0 13
2019 Science and technology 49 37 9 3 1 1 0 87 5 408
2019 Administration and operations 48 36 8 6 2 0 0 85 7 579
2019 Human resources 57 33 4 4 1 0 0 90 5 250
2019 Financial management 46 37 8 4 3 1 0 84 7 163
2019 Procurement 54 29 13 0 4 0 0 83 4 45
2019 Real property 48 40 4 7 2 0 0 87 9 127
2019 Materiel management 47 28 11 9 4 0 0 75 13 31
2019 Information management 48 38 10 0 5 0 0 85 5 35
2019 Information technology 47 39 8 4 2 0 0 86 6 48
2019 Data sciences 61 22 12 2 2 0 0 83 4 43
2019 Policy 41 43 5 6 5 0 0 84 11 79
2019 Project management 55 31 6 6 2 0 0 86 9 286
2019 Other services to the public 57 27 8 5 4 0 0 84 9 849
2019 None of the above 47 33 10 7 3 1 0 80 10 649
2018 Client contact centre 39 43 10 6 2 0 0 82 8 206
2018 Compliance, inspection and enforcement 36 41 9 5 9 0 0 77 14 90
2018 Communications or public affairs 54 34 6 3 3 0 0 88 5 349
2018 Security 41 49 10 0 0 0 0 90 0 17
2018 Science and technology 44 39 10 3 2 1 0 84 6 396
2018 Administration and operations 43 40 10 5 1 0 0 84 6 583
2018 Human resources 59 33 4 3 1 0 0 92 4 234
2018 Financial management 49 35 11 3 2 1 0 84 5 158
2018 Procurement 49 37 11 3 0 0 0 86 3 42
2018 Real property 39 39 10 6 6 0 0 78 12 115
2018 Materiel management 30 57 7 6 0 0 0 87 6 38
2018 Information management 68 27 5 0 0 0 0 95 0 34
2018 Information technology 50 37 11 2 0 0 0 87 2 48
2018 Data sciences 65 27 5 0 3 0 0 91 3 32
2018 Policy 44 39 7 8 2 0 0 83 10 84
2018 Project management 46 40 5 6 3 0 0 86 9 309
2018 Other services to the public 49 32 10 5 4 0 0 82 8 778
2018 None of the above 39 39 9 9 4 0 0 77 13 614
2017 Client contact centre 38 44 11 3 3 1 1 83 6 211
2017 Federal regulators 42 42 17 0 0 0 0 83 0 12
2017 Compliance, inspection and enforcement 44 41 8 5 2 0 0 85 7 58
2017 Communications or public affairs 58 31 5 4 2 0 0 89 6 275
2017 Security 27 55 11 7 0 0 0 82 7 13
2017 Science and technology 47 37 6 5 3 1 0 86 9 332
2017 Administration and operations 51 33 9 5 2 0 0 84 7 497
2017 Human resources 55 36 3 5 1 0 0 91 6 208
2017 Financial management 48 38 8 4 2 0 0 87 6 169
2017 Procurement 54 37 5 5 0 0 0 91 5 40
2017 Real property 36 43 13 4 4 0 0 79 9 126
2017 Materiel management 28 53 10 4 4 0 0 81 9 26
2017 Information management 63 31 2 0 0 0 4 98 0 31
2017 Information technology 42 41 7 8 0 0 1 84 9 61
2017 Data sciences 58 27 8 3 5 0 0 85 7 27
2017 Policy 49 42 4 4 1 0 0 90 6 68
2017 Project management 50 35 5 7 3 0 0 85 9 309
2017 Other services to the public 52 31 7 6 3 1 0 83 9 700
2017 None of the above 42 40 9 5 3 0 0 82 9 767
2014 Client contact centre 45 37 12 4 2 0 0 82 6 196
2014 Federal regulators 43 41 8 0 8 0 0 84 8 11
2014 Compliance, inspection and enforcement 37 38 16 3 6 0 0 75 9 73
2014 Communications or public affairs 59 31 6 3 2 0 0 89 5 231
2014 Security 33 55 0 12 0 0 0 88 12 13
2014 Science and technology 38 39 11 9 2 1 0 77 12 289
2014 Administration and operations 50 32 9 5 4 0 0 82 9 443
2014 Human resources 52 37 5 3 3 0 0 89 6 182
2014 Financial management 44 41 9 2 3 1 0 86 5 140
2014 Procurement 53 34 13 0 0 0 0 87 0 24
2014 Real property 37 46 10 4 2 0 0 84 6 116
2014 Materiel management 37 53 11 0 0 0 0 89 0 41
2014 Information management 54 33 8 5 0 0 0 87 5 34
2014 Information technology 56 32 6 4 2 0 0 88 6 50
2014 Other services to the public 48 33 11 5 3 0 0 81 8 724
2014 None of the above 44 36 10 6 4 0 0 80 9 660

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 30 19 5 3 0 0 74 7 174
2019 Federal regulators 40 20 23 17 0 0 0 60 17 14
2019 Compliance, inspection and enforcement 27 35 13 14 10 0 0 62 24 90
2019 Communications or public affairs 52 30 10 6 2 0 0 82 8 360
2019 Security 45 29 4 12 12 0 0 73 23 13
2019 Science and technology 44 34 13 6 3 0 0 78 10 407
2019 Administration and operations 44 31 13 10 2 0 0 76 12 580
2019 Human resources 49 34 9 5 3 0 0 83 8 249
2019 Financial management 40 39 10 6 4 1 0 80 10 164
2019 Procurement 58 20 8 10 4 0 0 79 13 46
2019 Real property 44 35 10 5 6 0 0 79 11 128
2019 Materiel management 38 28 11 14 9 0 0 66 23 30
2019 Information management 40 27 21 8 5 0 0 67 13 35
2019 Information technology 46 26 19 2 5 2 0 73 7 47
2019 Data sciences 47 37 9 4 2 0 0 84 6 43
2019 Policy 40 39 8 10 4 0 0 78 14 79
2019 Project management 49 32 11 5 3 0 0 81 8 286
2019 Other services to the public 50 28 9 8 5 0 0 78 13 849
2019 None of the above 41 28 16 9 5 1 0 70 14 649
2018 Client contact centre 36 35 18 8 3 0 0 71 11 206
2018 Compliance, inspection and enforcement 30 25 28 7 10 0 0 56 16 91
2018 Communications or public affairs 54 27 10 5 4 1 0 81 9 350
2018 Security 46 30 14 0 10 0 0 76 10 17
2018 Science and technology 40 36 14 7 3 0 0 75 10 395
2018 Administration and operations 41 33 16 6 5 0 0 73 11 579
2018 Human resources 48 35 10 5 2 0 0 83 7 234
2018 Financial management 43 33 14 5 4 1 0 77 9 159
2018 Procurement 44 35 19 3 0 0 0 79 3 42
2018 Real property 35 29 18 5 13 0 0 64 18 116
2018 Materiel management 31 42 10 8 9 0 0 73 17 38
2018 Information management 54 26 13 8 0 0 0 80 8 34
2018 Information technology 50 26 16 2 7 0 0 76 8 49
2018 Data sciences 55 30 12 0 3 0 0 85 3 33
2018 Policy 42 38 11 5 5 0 0 79 10 84
2018 Project management 42 34 10 8 5 0 0 76 13 306
2018 Other services to the public 43 31 13 7 5 1 0 74 12 779
2018 None of the above 34 30 16 11 8 1 0 64 20 611
2017 Client contact centre 37 33 15 9 4 1 1 72 13 210
2017 Federal regulators 20 61 10 10 0 0 0 81 10 12
2017 Compliance, inspection and enforcement 35 38 12 10 6 0 0 73 16 58
2017 Communications or public affairs 52 30 8 6 2 0 0 83 9 275
2017 Security 29 24 29 18 0 0 0 53 18 13
2017 Science and technology 47 28 14 8 3 0 0 75 11 332
2017 Administration and operations 46 31 12 6 5 0 0 77 11 495
2017 Human resources 55 32 7 3 2 0 0 88 5 207
2017 Financial management 42 34 13 7 3 0 0 77 11 168
2017 Procurement 50 37 9 4 0 0 0 87 4 41
2017 Real property 34 35 16 6 9 0 0 69 15 125
2017 Materiel management 29 25 34 8 4 0 0 54 12 26
2017 Information management 66 18 5 7 0 0 4 87 8 30
2017 Information technology 39 44 11 4 0 0 1 84 4 61
2017 Data sciences 60 16 8 12 5 0 0 76 16 27
2017 Policy 34 49 11 4 1 0 0 83 6 68
2017 Project management 44 34 13 6 3 0 0 78 9 309
2017 Other services to the public 44 31 10 9 5 0 0 75 15 701
2017 None of the above 39 33 13 10 5 0 0 72 15 768
2014 Client contact centre 34 31 19 9 3 4 0 68 12 197
2014 Federal regulators 17 59 8 16 0 0 0 76 16 11
2014 Compliance, inspection and enforcement 20 40 13 15 10 1 0 61 26 73
2014 Communications or public affairs 50 30 10 6 4 0 0 80 10 230
2014 Security 38 48 7 7 0 0 0 86 7 13
2014 Science and technology 30 38 15 12 4 0 0 68 16 289
2014 Administration and operations 37 37 12 8 5 0 0 74 13 442
2014 Human resources 45 37 6 8 3 1 0 82 11 182
2014 Financial management 36 43 12 4 5 1 0 79 9 140
2014 Procurement 34 26 15 21 4 0 0 60 25 24
2014 Real property 24 49 14 10 4 0 0 73 14 115
2014 Materiel management 27 43 16 13 0 2 0 71 13 41
2014 Information management 38 35 19 5 3 0 0 73 8 34
2014 Information technology 44 30 14 8 4 0 0 74 12 50
2014 Other services to the public 41 33 13 8 4 1 0 75 12 730
2014 None of the above 39 33 14 9 5 1 0 72 14 661

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 43 29 17 6 5 0 0 72 11 171
2019 Federal regulators 27 24 26 12 11 0 0 51 23 14
2019 Compliance, inspection and enforcement 26 29 12 19 14 0 0 55 33 90
2019 Communications or public affairs 49 30 9 10 2 0 0 79 11 359
2019 Security 37 25 26 12 0 0 0 63 12 13
2019 Science and technology 38 37 13 9 3 0 0 75 12 408
2019 Administration and operations 37 35 13 12 3 0 0 73 14 580
2019 Human resources 46 36 12 3 3 0 0 83 6 252
2019 Financial management 38 41 10 6 4 1 0 80 10 162
2019 Procurement 55 27 6 10 2 0 0 82 12 45
2019 Real property 36 39 10 9 5 0 0 76 14 128
2019 Materiel management 28 39 7 26 0 0 0 67 26 31
2019 Information management 43 31 11 13 2 0 0 74 16 35
2019 Information technology 38 32 20 6 5 0 0 69 11 47
2019 Data sciences 47 33 13 2 2 2 0 82 4 43
2019 Policy 37 37 6 15 4 0 0 75 19 79
2019 Project management 44 35 10 7 4 0 0 79 11 286
2019 Other services to the public 46 29 9 10 5 0 0 75 15 843
2019 None of the above 36 31 13 12 6 1 0 69 19 650
2018 Client contact centre 32 37 17 12 1 0 0 70 14 205
2018 Compliance, inspection and enforcement 22 37 19 11 12 0 0 59 23 91
2018 Communications or public affairs 43 36 9 8 3 1 0 80 11 349
2018 Security 36 34 20 0 10 0 0 70 10 17
2018 Science and technology 35 40 13 8 4 1 0 75 12 392
2018 Administration and operations 36 35 17 7 5 0 0 71 12 581
2018 Human resources 47 36 10 4 2 0 0 84 6 232
2018 Financial management 45 33 12 6 3 1 0 79 9 158
2018 Procurement 50 25 19 7 0 0 0 74 7 42
2018 Real property 33 29 19 11 9 0 0 62 20 115
2018 Materiel management 30 34 19 5 12 0 0 64 17 38
2018 Information management 62 22 13 2 0 0 0 85 2 34
2018 Information technology 42 39 11 7 2 0 0 80 9 48
2018 Data sciences 49 35 10 3 3 0 0 84 6 33
2018 Policy 37 39 13 4 6 0 0 77 10 83
2018 Project management 38 36 12 9 6 0 0 74 14 310
2018 Other services to the public 38 31 15 10 5 0 0 69 15 778
2018 None of the above 28 31 18 14 8 0 0 59 22 611
2017 Client contact centre 30 37 19 9 4 1 1 67 13 210
2017 Federal regulators 7 59 26 7 0 0 0 67 7 12
2017 Compliance, inspection and enforcement 33 33 12 15 6 0 0 67 21 58
2017 Communications or public affairs 47 37 8 5 3 0 0 84 8 275
2017 Security 16 24 34 18 7 0 0 40 26 13
2017 Science and technology 38 35 11 12 4 0 0 73 16 332
2017 Administration and operations 42 33 11 8 5 1 0 76 13 497
2017 Human resources 48 39 7 4 2 0 0 87 6 209
2017 Financial management 39 37 11 7 5 0 0 76 12 169
2017 Procurement 48 38 7 7 0 0 0 86 7 40
2017 Real property 26 41 14 11 7 0 0 68 18 125
2017 Materiel management 22 34 32 9 3 0 0 56 12 26
2017 Information management 43 38 10 6 0 0 4 84 6 31
2017 Information technology 35 47 13 4 0 0 1 83 4 61
2017 Data sciences 47 29 8 12 5 0 0 76 16 27
2017 Policy 34 51 9 4 1 0 0 86 6 67
2017 Project management 40 35 11 10 3 0 0 75 13 309
2017 Other services to the public 39 33 12 10 6 0 0 73 15 700
2017 None of the above 34 35 14 11 6 0 0 69 17 765
2014 Client contact centre 31 31 19 14 5 0 0 62 19 198
2014 Federal regulators 9 58 17 16 0 0 0 67 16 11
2014 Compliance, inspection and enforcement 14 39 12 17 18 0 0 53 35 73
2014 Communications or public affairs 43 37 9 8 3 0 0 80 11 232
2014 Security 32 30 7 31 0 0 0 62 31 13
2014 Science and technology 26 36 13 18 7 0 0 61 25 289
2014 Administration and operations 35 36 13 10 6 0 0 71 16 443
2014 Human resources 43 40 6 8 3 0 0 83 11 182
2014 Financial management 33 46 11 6 3 1 0 79 10 140
2014 Procurement 35 32 16 17 0 0 0 67 17 24
2014 Real property 20 43 22 10 4 0 0 63 15 116
2014 Materiel management 24 45 20 10 0 2 0 70 10 41
2014 Information management 31 42 19 8 0 0 0 73 8 34
2014 Information technology 42 26 22 6 4 0 0 68 10 50
2014 Other services to the public 35 35 14 11 5 0 0 70 16 730
2014 None of the above 33 37 14 10 6 0 0 70 16 661

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 36 28 16 8 5 7 1 69 14 172
2019 Federal regulators 22 29 26 6 17 0 0 51 23 14
2019 Compliance, inspection and enforcement 24 29 23 10 13 2 0 53 23 91
2019 Communications or public affairs 46 21 17 7 5 4 0 70 13 361
2019 Security 21 37 7 4 23 7 0 63 29 13
2019 Science and technology 40 28 15 8 5 3 0 71 13 409
2019 Administration and operations 40 27 16 9 4 3 1 70 13 580
2019 Human resources 48 27 12 5 5 2 1 77 10 251
2019 Financial management 38 28 12 12 6 3 1 69 19 163
2019 Procurement 56 19 19 0 5 0 0 75 5 46
2019 Real property 41 30 12 10 5 1 1 73 15 128
2019 Materiel management 37 35 17 9 0 2 0 74 9 31
2019 Information management 33 24 13 25 2 3 0 59 28 35
2019 Information technology 47 28 15 7 2 0 0 75 9 48
2019 Data sciences 31 34 9 19 2 5 0 68 22 43
2019 Policy 41 28 13 10 5 3 0 71 16 79
2019 Project management 46 28 13 9 3 1 0 75 13 287
2019 Other services to the public 42 24 16 8 6 4 1 69 15 849
2019 None of the above 39 24 16 10 6 4 2 67 16 648
2018 Client contact centre 31 31 15 13 2 6 1 67 17 206
2018 Compliance, inspection and enforcement 24 22 24 21 8 1 0 46 29 91
2018 Communications or public affairs 43 29 15 7 4 3 0 73 11 350
2018 Security 46 32 11 0 10 0 0 79 10 17
2018 Science and technology 36 27 20 10 4 3 0 65 15 395
2018 Administration and operations 37 26 17 10 6 2 0 65 17 583
2018 Human resources 53 22 10 7 6 3 0 77 13 234
2018 Financial management 41 24 17 9 6 3 1 68 15 159
2018 Procurement 45 18 28 5 5 0 0 63 9 42
2018 Real property 36 21 18 14 8 4 0 59 22 116
2018 Materiel management 35 29 6 23 6 0 0 64 29 37
2018 Information management 49 21 13 11 0 6 0 74 12 33
2018 Information technology 36 31 13 12 4 3 0 70 17 49
2018 Data sciences 42 23 22 10 3 0 0 65 13 33
2018 Policy 46 37 7 2 8 0 0 83 10 84
2018 Project management 45 27 12 8 6 1 1 73 15 310
2018 Other services to the public 35 25 19 10 7 3 1 62 18 780
2018 None of the above 31 26 18 12 9 3 1 59 22 612
2017 Client contact centre 34 26 19 9 5 5 2 64 16 211
2017 Federal regulators 28 39 10 17 0 7 0 72 18 12
2017 Compliance, inspection and enforcement 27 35 18 10 5 4 0 65 16 58
2017 Communications or public affairs 44 24 18 7 2 4 1 71 10 275
2017 Security 33 18 41 0 7 0 0 51 7 13
2017 Science and technology 39 29 17 8 5 2 0 70 13 332
2017 Administration and operations 45 21 17 11 4 3 0 68 15 497
2017 Human resources 51 22 12 5 5 3 0 76 11 209
2017 Financial management 39 22 18 11 5 4 1 65 17 169
2017 Procurement 43 27 16 9 4 0 0 70 14 41
2017 Real property 30 31 17 10 9 2 1 63 20 126
2017 Materiel management 27 29 20 16 5 3 0 58 21 26
2017 Information management 55 14 13 13 0 0 4 73 13 31
2017 Information technology 32 21 32 7 3 3 1 56 11 61
2017 Data sciences 53 28 4 0 5 5 5 91 5 27
2017 Policy 49 23 12 13 3 0 0 72 15 68
2017 Project management 46 27 13 7 5 2 0 75 12 307
2017 Other services to the public 36 26 15 11 7 5 1 65 19 701
2017 None of the above 38 25 15 9 7 4 2 67 17 763
2014 Client contact centre 30 26 17 10 4 11 1 64 17 198
2014 Federal regulators 17 50 8 25 0 0 0 67 25 11
2014 Compliance, inspection and enforcement 26 26 22 17 8 1 0 53 25 73
2014 Communications or public affairs 45 30 13 8 3 1 0 76 11 232
2014 Security 50 25 6 0 0 19 0 93 0 13
2014 Science and technology 31 31 18 11 5 4 1 64 17 289
2014 Administration and operations 39 23 16 11 6 4 0 65 18 442
2014 Human resources 37 22 17 11 6 7 0 63 18 182
2014 Financial management 38 26 17 8 9 2 1 66 17 140
2014 Procurement 50 25 8 9 8 0 0 75 17 24
2014 Real property 30 29 22 4 5 9 0 66 10 116
2014 Materiel management 38 18 16 21 2 5 0 59 24 41
2014 Information management 34 36 22 6 2 0 0 70 8 33
2014 Information technology 44 22 16 12 4 2 0 68 16 50
2014 Other services to the public 41 25 14 11 5 5 1 69 16 730
2014 None of the above 39 25 17 9 5 4 0 67 15 661
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Client contact centre 30 34 36 173
2019 Federal regulators 41 31 28 14
2019 Compliance, inspection and enforcement 20 32 48 90
2019 Communications or public affairs 39 26 35 361
2019 Security 19 44 37 13
2019 Science and technology 27 36 36 409
2019 Administration and operations 27 38 35 582
2019 Human resources 39 32 29 253
2019 Financial management 29 40 31 164
2019 Procurement 13 57 30 46
2019 Real property 24 44 32 129
2019 Materiel management 9 61 30 31
2019 Information management 38 30 32 35
2019 Information technology 24 39 37 48
2019 Data sciences 27 33 40 43
2019 Policy 39 29 31 79
2019 Project management 29 34 36 286
2019 Other services to the public 29 35 36 844
2019 None of the above 22 41 37 650
2018 Client contact centre 24 36 40 204
2018 Compliance, inspection and enforcement 28 28 45 92
2018 Communications or public affairs 38 25 37 348
2018 Security 17 27 56 16
2018 Science and technology 28 34 38 398
2018 Administration and operations 26 41 34 580
2018 Human resources 33 35 32 237
2018 Financial management 29 41 31 162
2018 Procurement 19 48 33 42
2018 Real property 22 41 37 116
2018 Materiel management 30 35 35 38
2018 Information management 27 26 47 34
2018 Information technology 34 30 36 49
2018 Data sciences 30 22 48 33
2018 Policy 34 30 36 85
2018 Project management 26 38 37 314
2018 Other services to the public 27 34 39 770
2018 None of the above 20 40 39 607
2017 Client contact centre 25 38 37 211
2017 Federal regulators 40 37 22 12
2017 Compliance, inspection and enforcement 24 41 35 58
2017 Communications or public affairs 34 30 36 274
2017 Security 26 50 24 13
2017 Science and technology 21 36 43 331
2017 Administration and operations 28 37 36 496
2017 Human resources 33 35 32 208
2017 Financial management 26 38 36 169
2017 Procurement 23 41 36 41
2017 Real property 23 44 33 126
2017 Materiel management 16 58 26 25
2017 Information management 35 29 37 31
2017 Information technology 34 35 31 61
2017 Data sciences 31 38 31 27
2017 Policy 40 34 26 68
2017 Project management 25 45 30 310
2017 Other services to the public 31 34 35 701
2017 None of the above 24 40 36 767
2014 Client contact centre 19 45 36 197
2014 Federal regulators 41 33 26 11
2014 Compliance, inspection and enforcement 6 51 43 73
2014 Communications or public affairs 36 29 35 232
2014 Security 42 31 28 13
2014 Science and technology 22 36 42 287
2014 Administration and operations 27 35 38 443
2014 Human resources 35 32 33 182
2014 Financial management 22 39 39 140
2014 Procurement 8 66 26 24
2014 Real property 27 54 19 117
2014 Materiel management 6 45 49 41
2014 Information management 19 52 29 33
2014 Information technology 12 48 40 50
2014 Other services to the public 25 39 35 730
2014 None of the above 20 41 39 659

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Client contact centre 11 12 0 24 48 6 54
2019 Compliance, inspection and enforcement 11 6 20 9 40 15 18
2019 Communications or public affairs 4 22 10 9 49 7 141
2019 Science and technology 4 21 9 9 53 4 110
2019 Administration and operations 10 33 16 8 27 6 157
2019 Human resources 14 23 30 7 20 6 95
2019 Financial management 28 25 21 8 11 6 47
2019 Real property 17 29 17 7 24 6 33
2019 Information management 6 31 18 0 45 0 13
2019 Information technology 10 23 35 16 17 0 12
2019 Data sciences 0 9 0 0 82 9 11
2019 Policy 13 48 22 6 10 0 31
2019 Project management 13 31 10 11 32 2 84
2019 Other services to the public 7 18 9 11 48 7 254
2019 None of the above 15 13 12 13 39 8 158
2018 Client contact centre 3 30 6 13 41 8 52
2018 Compliance, inspection and enforcement 20 18 23 8 17 14 25
2018 Communications or public affairs 3 28 8 8 47 6 132
2018 Science and technology 10 26 10 3 48 3 112
2018 Administration and operations 11 32 21 12 20 4 155
2018 Human resources 18 27 28 1 20 6 79
2018 Financial management 15 28 27 10 17 2 46
2018 Real property 19 23 24 17 17 0 29
2018 Materiel management 18 18 0 0 57 7 12
2018 Information technology 23 16 30 4 21 6 17
2018 Policy 7 60 11 7 12 4 28
2018 Project management 11 25 16 7 34 6 82
2018 Other services to the public 10 16 6 13 47 7 226
2018 None of the above 19 16 8 15 31 12 132
2017 Client contact centre 1 20 14 15 42 8 53
2017 Compliance, inspection and enforcement 5 39 29 0 27 0 13
2017 Communications or public affairs 3 24 7 7 54 5 93
2017 Science and technology 12 22 8 5 52 1 63
2017 Administration and operations 12 29 16 11 24 9 136
2017 Human resources 15 26 14 3 35 7 67
2017 Financial management 27 33 26 3 6 4 44
2017 Procurement 20 30 30 10 0 11 10
2017 Real property 22 22 24 14 5 14 30
2017 Information management 0 14 21 7 59 0 10
2017 Information technology 13 4 23 4 48 8 17
2017 Policy 11 34 20 6 26 4 26
2017 Project management 8 29 11 15 29 8 72
2017 Other services to the public 7 15 9 16 49 3 210
2017 None of the above 15 18 9 9 44 5 186
2014 Client contact centre 6 20 15 20 9999 39 43
2014 Communications or public affairs 5 38 13 7 9999 38 65
2014 Science and technology 18 43 11 8 9999 21 58
2014 Administration and operations 16 35 20 15 9999 14 117
2014 Human resources 12 22 29 9 9999 28 62
2014 Financial management 33 27 34 3 9999 3 33
2014 Real property 23 22 10 5 9999 40 28
2014 Other services to the public 6 31 11 30 9999 23 177
2014 None of the above 14 30 8 17 9999 31 138
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 18 43 14 11 10 3 2 64 22 173
2019 Federal regulators 19 41 35 6 0 0 0 60 6 14
2019 Compliance, inspection and enforcement 35 48 1 9 4 0 2 86 13 91
2019 Communications or public affairs 31 47 10 7 2 2 1 80 10 360
2019 Security 30 57 0 7 0 5 0 92 8 13
2019 Science and technology 31 50 10 6 1 1 1 82 8 406
2019 Administration and operations 35 49 8 4 2 0 1 85 7 580
2019 Human resources 57 33 4 2 0 1 2 92 3 253
2019 Financial management 35 51 9 2 2 0 1 87 4 164
2019 Procurement 36 49 9 0 6 0 0 85 6 46
2019 Real property 32 51 9 7 0 0 1 83 8 129
2019 Materiel management 31 43 14 8 4 0 0 74 12 31
2019 Information management 29 63 0 3 3 0 3 94 6 34
2019 Information technology 18 68 7 6 0 0 2 87 6 48
2019 Data sciences 24 57 7 7 2 0 2 83 10 42
2019 Policy 29 56 7 5 0 0 3 87 5 79
2019 Project management 37 50 6 7 0 0 1 87 7 284
2019 Other services to the public 30 47 9 8 4 1 1 79 12 848
2019 None of the above 33 47 9 6 3 1 1 82 9 650

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 29 8 2 0 15 2 88 3 173
2019 Federal regulators 47 19 22 6 0 6 0 69 7 14
2019 Compliance, inspection and enforcement 43 33 9 6 1 4 2 82 8 91
2019 Communications or public affairs 55 25 8 5 1 5 1 85 6 360
2019 Security 62 7 19 7 0 5 0 73 8 13
2019 Science and technology 57 27 6 4 1 4 1 88 5 408
2019 Administration and operations 54 32 7 3 1 2 2 89 4 580
2019 Human resources 69 19 3 1 1 4 3 95 2 253
2019 Financial management 57 29 7 3 1 3 1 89 4 164
2019 Procurement 53 24 11 10 2 0 0 77 12 45
2019 Real property 51 34 8 3 2 1 1 86 5 129
2019 Materiel management 32 34 21 4 9 0 0 65 13 31
2019 Information management 62 22 8 5 0 0 3 87 5 34
2019 Information technology 57 22 16 0 2 2 2 81 2 48
2019 Data sciences 55 33 0 2 0 7 2 97 3 42
2019 Policy 51 35 6 3 0 2 3 91 3 79
2019 Project management 60 28 6 2 1 1 1 91 3 287
2019 Other services to the public 50 29 9 2 4 6 1 84 6 847
2019 None of the above 49 29 9 3 2 6 1 84 6 652
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 13 87 173
2019 Compliance, inspection and enforcement 18 82 91
2019 Communications or public affairs 12 88 361
2019 Science and technology 12 88 405
2019 Administration and operations 15 85 581
2019 Human resources 11 89 252
2019 Financial management 14 86 162
2019 Real property 13 87 128
2019 Materiel management 26 74 30
2019 Information management 13 87 35
2019 Information technology 18 82 47
2019 Data sciences 17 83 42
2019 Policy 12 88 79
2019 Project management 11 89 286
2019 Other services to the public 17 83 845
2019 None of the above 15 85 651
2018 Client contact centre 19 81 206
2018 Compliance, inspection and enforcement 23 77 92
2018 Communications or public affairs 10 90 350
2018 Science and technology 12 88 398
2018 Administration and operations 15 85 585
2018 Human resources 14 86 237
2018 Financial management 10 90 162
2018 Real property 20 80 116
2018 Materiel management 18 82 37
2018 Information management 0 100 34
2018 Information technology 10 90 49
2018 Data sciences 19 81 33
2018 Policy 13 87 85
2018 Project management 14 86 313
2018 Other services to the public 18 82 783
2018 None of the above 19 81 613

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 34 66 23
2019 Compliance, inspection and enforcement 52 48 16
2019 Communications or public affairs 50 50 42
2019 Science and technology 59 41 47
2019 Administration and operations 44 56 78
2019 Human resources 38 62 28
2019 Financial management 55 45 22
2019 Real property 59 41 16
2019 Project management 52 48 30
2019 Other services to the public 50 50 137
2019 None of the above 52 48 90
2018 Client contact centre 51 49 34
2018 Compliance, inspection and enforcement 43 57 21
2018 Communications or public affairs 50 50 38
2018 Science and technology 56 44 50
2018 Administration and operations 43 57 88
2018 Human resources 45 55 33
2018 Financial management 34 66 14
2018 Real property 48 52 23
2018 Project management 47 53 41
2018 Other services to the public 56 44 134
2018 None of the above 50 50 112

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 52 48 23
2019 Compliance, inspection and enforcement 62 38 16
2019 Communications or public affairs 27 73 42
2019 Science and technology 51 49 47
2019 Administration and operations 52 48 78
2019 Human resources 65 35 28
2019 Financial management 60 40 22
2019 Real property 53 47 16
2019 Project management 37 63 30
2019 Other services to the public 47 53 137
2019 None of the above 56 44 90
2018 Client contact centre 52 48 34
2018 Compliance, inspection and enforcement 51 49 21
2018 Communications or public affairs 37 63 38
2018 Science and technology 37 63 50
2018 Administration and operations 50 50 88
2018 Human resources 67 33 33
2018 Financial management 67 33 14
2018 Real property 57 43 23
2018 Project management 59 41 41
2018 Other services to the public 58 42 134
2018 None of the above 56 44 111

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 0 100 16
2019 Science and technology 12 88 47
2019 Administration and operations 9 91 78
2019 Human resources 0 100 28
2019 Other services to the public 7 93 137
2019 None of the above 5 95 90
2018 Administration and operations 12 88 88
2018 Other services to the public 6 94 131
2018 None of the above 10 90 111

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 23
2019 Communications or public affairs 0 100 42
2019 Science and technology 0 100 47
2019 Administration and operations 0 100 78
2019 Human resources 0 100 28
2019 Financial management 0 100 22
2019 Real property 0 100 16
2019 Policy 0 100 10
2019 Other services to the public 0 100 137
2018 Client contact centre 0 100 34
2018 Communications or public affairs 0 100 38
2018 Science and technology 0 100 50
2018 Administration and operations 0 100 88
2018 Human resources 0 100 33
2018 Project management 0 100 41
2018 None of the above 0 100 110

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 0 100 28
2019 Policy 0 100 10
2019 Other services to the public 7 93 137
2019 None of the above 7 93 90
2018 Client contact centre 0 100 34
2018 Compliance, inspection and enforcement 0 100 21
2018 Science and technology 14 86 50
2018 Financial management 0 100 14
2018 Project management 11 89 41
2018 Other services to the public 7 93 132
2018 None of the above 7 93 111

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 36 64 23
2019 Compliance, inspection and enforcement 44 56 16
2019 Communications or public affairs 44 56 42
2019 Administration and operations 31 69 78
2019 Policy 0 100 10
2019 Project management 24 76 30
2019 Other services to the public 39 61 137
2019 None of the above 11 89 90
2018 Compliance, inspection and enforcement 57 43 21
2018 Communications or public affairs 42 58 38
2018 Science and technology 16 84 50
2018 Administration and operations 22 78 88
2018 Financial management 0 100 14
2018 Other services to the public 36 64 133
2018 None of the above 21 79 110

Question 59g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 78
2019 Human resources 0 100 28
2019 Policy 0 100 10
2019 Project management 0 100 30
2019 Other services to the public 5 95 137
2018 Communications or public affairs 0 100 38
2018 Human resources 0 100 33
2018 Financial management 0 100 14
2018 Real property 0 100 23

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 44 56 23
2019 Compliance, inspection and enforcement 42 58 16
2019 Communications or public affairs 46 54 42
2019 Science and technology 35 65 47
2019 Administration and operations 48 52 78
2019 Human resources 42 58 28
2019 Financial management 36 64 22
2019 Real property 37 63 16
2019 Project management 43 57 30
2019 Other services to the public 47 53 137
2019 None of the above 47 53 89
2018 Client contact centre 45 55 34
2018 Compliance, inspection and enforcement 45 55 21
2018 Communications or public affairs 29 71 38
2018 Science and technology 29 71 50
2018 Administration and operations 38 62 88
2018 Human resources 51 49 33
2018 Financial management 45 55 15
2018 Real property 40 60 23
2018 Project management 54 46 41
2018 Other services to the public 47 53 133
2018 None of the above 40 60 112

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 37 63 23
2019 Compliance, inspection and enforcement 70 30 16
2019 Communications or public affairs 33 67 42
2019 Science and technology 36 64 47
2019 Administration and operations 36 64 78
2019 Human resources 56 44 28
2019 Financial management 40 60 22
2019 Real property 48 52 16
2019 Policy 51 49 10
2019 Project management 58 42 30
2019 Other services to the public 38 62 137
2019 None of the above 37 63 89
2018 Client contact centre 66 34 33
2018 Compliance, inspection and enforcement 43 57 21
2018 Communications or public affairs 30 70 38
2018 Science and technology 24 76 50
2018 Administration and operations 31 69 88
2018 Human resources 54 46 33
2018 Real property 67 33 23
2018 Project management 43 57 41
2018 Other services to the public 44 56 133
2018 None of the above 41 59 112

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 25 75 23
2019 Compliance, inspection and enforcement 68 32 16
2019 Communications or public affairs 36 64 42
2019 Science and technology 45 55 47
2019 Administration and operations 42 58 78
2019 Human resources 51 49 28
2019 Financial management 50 50 22
2019 Real property 69 31 16
2019 Project management 46 54 30
2019 Other services to the public 45 55 137
2019 None of the above 49 51 89
2018 Client contact centre 50 50 33
2018 Compliance, inspection and enforcement 62 38 21
2018 Communications or public affairs 43 57 38
2018 Science and technology 53 47 50
2018 Administration and operations 38 62 88
2018 Human resources 39 61 33
2018 Financial management 50 50 15
2018 Real property 57 43 23
2018 Project management 48 52 41
2018 Other services to the public 42 58 132
2018 None of the above 46 54 113

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 34 66 23
2019 Compliance, inspection and enforcement 52 48 16
2019 Communications or public affairs 29 71 42
2019 Science and technology 28 72 47
2019 Administration and operations 54 46 78
2019 Human resources 44 56 28
2019 Financial management 52 48 22
2019 Real property 37 63 16
2019 Project management 46 54 30
2019 Other services to the public 44 56 137
2019 None of the above 36 64 89
2018 Client contact centre 40 60 33
2018 Compliance, inspection and enforcement 36 64 21
2018 Communications or public affairs 33 67 38
2018 Science and technology 43 57 50
2018 Administration and operations 31 69 88
2018 Human resources 54 46 33
2018 Financial management 50 50 15
2018 Real property 23 77 23
2018 Project management 56 44 41
2018 Other services to the public 49 51 132
2018 None of the above 43 57 113

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 22 78 23
2019 Compliance, inspection and enforcement 58 42 16
2019 Communications or public affairs 31 69 42
2019 Science and technology 32 68 47
2019 Administration and operations 31 69 78
2019 Human resources 40 60 28
2019 Financial management 41 59 22
2019 Real property 42 58 16
2019 Project management 43 57 30
2019 Other services to the public 33 67 137
2019 None of the above 29 71 89
2018 Client contact centre 25 75 33
2018 Compliance, inspection and enforcement 40 60 21
2018 Communications or public affairs 32 68 38
2018 Science and technology 54 46 50
2018 Administration and operations 28 72 88
2018 Human resources 30 70 33
2018 Real property 35 65 23
2018 Project management 39 61 41
2018 Other services to the public 23 77 131
2018 None of the above 29 71 111

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 62 38 23
2019 Compliance, inspection and enforcement 64 36 16
2019 Communications or public affairs 65 35 42
2019 Science and technology 52 48 47
2019 Administration and operations 69 31 78
2019 Human resources 69 31 28
2019 Financial management 78 22 22
2019 Real property 58 42 16
2019 Project management 60 40 30
2019 Other services to the public 62 38 137
2019 None of the above 59 41 89
2018 Client contact centre 65 35 34
2018 Compliance, inspection and enforcement 52 48 21
2018 Communications or public affairs 50 50 38
2018 Science and technology 57 43 50
2018 Administration and operations 48 52 88
2018 Human resources 38 62 33
2018 Financial management 44 56 15
2018 Real property 51 49 23
2018 Project management 71 29 41
2018 Other services to the public 61 39 134
2018 None of the above 58 42 114

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 38 62 23
2019 Compliance, inspection and enforcement 43 57 16
2019 Communications or public affairs 34 66 42
2019 Science and technology 23 77 47
2019 Administration and operations 30 70 78
2019 Human resources 32 68 28
2019 Financial management 46 54 22
2019 Real property 69 31 16
2019 Project management 41 59 30
2019 Other services to the public 43 57 137
2019 None of the above 40 60 89
2018 Client contact centre 32 68 33
2018 Compliance, inspection and enforcement 30 70 21
2018 Communications or public affairs 15 85 38
2018 Science and technology 30 70 50
2018 Administration and operations 25 75 88
2018 Human resources 31 69 33
2018 Real property 36 64 23
2018 Project management 54 46 41
2018 Other services to the public 38 62 133
2018 None of the above 35 65 112

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 23
2019 Communications or public affairs 0 100 42
2019 Science and technology 0 100 47
2019 Administration and operations 0 100 78
2019 Human resources 0 100 28
2019 Financial management 0 100 22
2019 Real property 0 100 16
2019 Policy 0 100 10
2019 Project management 0 100 30
2019 Other services to the public 0 100 137
2018 Client contact centre 0 100 33
2018 Communications or public affairs 0 100 38
2018 Science and technology 0 100 50
2018 Administration and operations 0 100 88
2018 Human resources 0 100 33
2018 Financial management 0 100 15
2018 Project management 0 100 41
2018 None of the above 0 100 111

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 19 81 23
2019 Communications or public affairs 26 74 42
2019 Science and technology 25 75 47
2019 Administration and operations 9 91 78
2019 Project management 24 76 30
2019 Other services to the public 16 84 137
2019 None of the above 8 92 89
2018 Compliance, inspection and enforcement 30 70 21
2018 Communications or public affairs 23 77 38
2018 Science and technology 10 90 50
2018 Administration and operations 10 90 88
2018 Financial management 0 100 15
2018 Real property 0 100 23
2018 Other services to the public 16 84 132
2018 None of the above 11 89 111

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 48 52 16
2019 Communications or public affairs 21 79 42
2019 Administration and operations 17 83 78
2019 Other services to the public 17 83 137
2019 None of the above 10 90 89
2018 Compliance, inspection and enforcement 27 73 21
2018 Administration and operations 6 94 88
2018 Financial management 0 100 15
2018 Real property 35 65 23
2018 Project management 10 90 41
2018 Other services to the public 14 86 131
2018 None of the above 9 91 111

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 45 55 23
2019 Compliance, inspection and enforcement 58 42 16
2019 Communications or public affairs 42 58 42
2019 Science and technology 39 61 47
2019 Administration and operations 33 67 78
2019 Human resources 26 74 28
2019 Financial management 51 49 22
2019 Real property 53 47 16
2019 Project management 60 40 30
2019 Other services to the public 47 53 137
2019 None of the above 48 52 89
2018 Client contact centre 54 46 33
2018 Compliance, inspection and enforcement 35 65 21
2018 Communications or public affairs 46 54 38
2018 Science and technology 24 76 50
2018 Administration and operations 38 62 88
2018 Human resources 40 60 33
2018 Financial management 39 61 15
2018 Real property 46 54 23
2018 Project management 44 56 41
2018 Other services to the public 49 51 131
2018 None of the above 41 59 112

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 24 76 23
2019 Compliance, inspection and enforcement 56 44 16
2019 Communications or public affairs 24 76 42
2019 Science and technology 11 89 47
2019 Administration and operations 37 63 78
2019 Human resources 32 68 28
2019 Policy 50 50 10
2019 Project management 25 75 30
2019 Other services to the public 36 64 137
2019 None of the above 29 71 89
2018 Client contact centre 19 81 34
2018 Compliance, inspection and enforcement 41 59 21
2018 Communications or public affairs 27 73 38
2018 Science and technology 16 84 50
2018 Administration and operations 36 64 88
2018 Human resources 18 82 33
2018 Real property 39 61 23
2018 Project management 32 68 41
2018 Other services to the public 39 61 135
2018 None of the above 27 73 112

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 12 88 42
2019 Administration and operations 15 85 78
2019 Human resources 0 100 28
2019 Financial management 25 75 22
2019 Policy 0 100 10
2019 Other services to the public 16 84 137
2019 None of the above 15 85 89
2018 Client contact centre 17 83 34
2018 Science and technology 10 90 50
2018 Administration and operations 13 87 88
2018 Other services to the public 9 91 130
2018 None of the above 11 89 112

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 63 37 23
2019 Compliance, inspection and enforcement 46 54 16
2019 Communications or public affairs 53 47 42
2019 Science and technology 61 39 47
2019 Administration and operations 56 44 78
2019 Human resources 55 45 28
2019 Financial management 50 50 22
2019 Real property 56 44 15
2019 Policy 50 50 10
2019 Project management 58 42 30
2019 Other services to the public 63 37 137
2019 None of the above 44 56 89
2018 Client contact centre 74 26 34
2018 Compliance, inspection and enforcement 44 56 21
2018 Communications or public affairs 56 44 38
2018 Science and technology 65 35 50
2018 Administration and operations 54 46 88
2018 Human resources 57 43 33
2018 Real property 49 51 23
2018 Project management 59 41 41
2018 Other services to the public 60 40 132
2018 None of the above 57 43 114

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 37 63 42
2019 Science and technology 28 72 47
2019 Administration and operations 36 64 78
2019 Human resources 27 73 28
2019 Financial management 35 65 22
2019 Project management 30 70 30
2019 Other services to the public 28 72 137
2019 None of the above 29 71 89
2018 Client contact centre 43 57 33
2018 Compliance, inspection and enforcement 34 66 21
2018 Communications or public affairs 29 71 38
2018 Science and technology 30 70 50
2018 Administration and operations 31 69 88
2018 Human resources 26 74 33
2018 Real property 25 75 23
2018 Project management 31 69 41
2018 Other services to the public 27 73 131
2018 None of the above 23 77 113

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 11 89 42
2019 Science and technology 17 83 47
2019 Administration and operations 16 84 78
2019 Project management 18 82 30
2019 Other services to the public 16 84 137
2019 None of the above 15 85 89
2018 Communications or public affairs 14 86 38
2018 Science and technology 16 84 50
2018 Administration and operations 22 78 88
2018 Human resources 15 85 33
2018 Real property 27 73 23
2018 Project management 20 80 41
2018 Other services to the public 9 91 130
2018 None of the above 10 90 112

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 14 86 42
2019 Administration and operations 13 87 78
2019 Other services to the public 20 80 137
2019 None of the above 18 82 89
2018 Client contact centre 20 80 33
2018 Communications or public affairs 15 85 38
2018 Administration and operations 23 77 88
2018 Human resources 0 100 33
2018 Project management 22 78 41
2018 Other services to the public 14 86 132
2018 None of the above 13 87 113

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 16 84 47
2019 Administration and operations 25 75 78
2019 Human resources 17 83 28
2019 Financial management 0 100 22
2019 Project management 15 85 30
2019 Other services to the public 10 90 137
2018 Client contact centre 12 88 33
2018 Communications or public affairs 17 83 38
2018 Science and technology 14 86 50
2018 Administration and operations 14 86 88
2018 Project management 15 85 41
2018 Other services to the public 6 94 130
2018 None of the above 8 92 113

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 0 100 16
2019 Science and technology 0 100 47
2019 Policy 0 100 10
2019 Other services to the public 8 92 137
2019 None of the above 6 94 89
2018 Administration and operations 6 94 88
2018 Human resources 0 100 33
2018 Other services to the public 9 91 131

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 25 75 42
2019 Science and technology 22 78 47
2019 Administration and operations 29 71 78
2019 Other services to the public 21 79 137
2019 None of the above 14 86 89
2018 Client contact centre 20 80 34
2018 Compliance, inspection and enforcement 36 64 21
2018 Communications or public affairs 24 76 38
2018 Administration and operations 15 85 88
2018 Real property 21 79 23
2018 Project management 14 86 41
2018 Other services to the public 17 83 130
2018 None of the above 15 85 112

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 15 85 47
2019 Administration and operations 6 94 78
2019 Other services to the public 11 89 137
2019 None of the above 10 90 89
2018 Science and technology 16 84 50
2018 Administration and operations 15 85 88
2018 Other services to the public 12 88 131
2018 None of the above 10 90 113

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 42 58 16
2019 Communications or public affairs 19 81 42
2019 Science and technology 17 83 47
2019 Administration and operations 18 82 78
2019 Human resources 32 68 28
2019 Project management 33 67 30
2019 Other services to the public 19 81 137
2019 None of the above 30 70 89
2018 Compliance, inspection and enforcement 25 75 21
2018 Communications or public affairs 18 82 38
2018 Science and technology 20 80 50
2018 Administration and operations 23 77 88
2018 Human resources 28 72 33
2018 Financial management 56 44 15
2018 Real property 36 64 23
2018 Project management 22 78 41
2018 Other services to the public 30 70 133
2018 None of the above 24 76 113

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 10
2019 Other services to the public 15 85 124
2019 None of the above 8 92 84
2018 Client contact centre 19 81 32
2018 Communications or public affairs 23 77 36
2018 Science and technology 12 88 48
2018 Administration and operations 15 85 83
2018 Financial management 0 100 13
2018 Other services to the public 18 82 119
2018 None of the above 14 86 107

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 20 80 47
2019 Policy 0 100 10
2019 Other services to the public 28 72 124
2019 None of the above 20 80 84
2018 Compliance, inspection and enforcement 47 53 19
2018 Communications or public affairs 44 56 36
2018 Science and technology 29 71 48
2018 Administration and operations 26 74 83
2018 Human resources 16 84 32
2018 Project management 19 81 38
2018 Other services to the public 30 70 120
2018 None of the above 24 76 107

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 11 89 47
2019 Policy 0 100 10
2019 Other services to the public 12 88 124
2019 None of the above 7 93 84
2018 Client contact centre 18 82 32
2018 Communications or public affairs 17 83 36
2018 Science and technology 11 89 48
2018 Administration and operations 17 83 83
2018 Other services to the public 15 85 119
2018 None of the above 13 87 107

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 12 88 47
2019 Policy 0 100 10
2019 Other services to the public 6 94 124
2019 None of the above 5 95 84
2018 Compliance, inspection and enforcement 0 100 19
2018 Administration and operations 8 92 83
2018 Other services to the public 10 90 119
2018 None of the above 10 90 107

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 12 88 47
2019 Policy 0 100 10
2019 Other services to the public 11 89 124
2019 None of the above 6 94 84
2018 Science and technology 10 90 48
2018 Administration and operations 17 83 83
2018 Real property 0 100 21
2018 Project management 17 83 38
2018 Other services to the public 11 89 119
2018 None of the above 10 90 107

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 10
2019 Other services to the public 10 90 124
2018 Communications or public affairs 14 86 36
2018 Administration and operations 19 81 83
2018 Other services to the public 11 89 119
2018 None of the above 4 96 107

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 0 100 16
2019 Other services to the public 6 94 124
2018 Financial management 0 100 13
2018 Other services to the public 4 96 119

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 11 89 47
2019 Other services to the public 19 81 124
2019 None of the above 15 85 84
2018 Communications or public affairs 15 85 36
2018 Administration and operations 8 92 83
2018 Project management 16 84 38
2018 Other services to the public 17 83 119
2018 None of the above 15 85 107

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 13 87 47
2019 Other services to the public 14 86 124
2019 None of the above 12 88 84
2018 Administration and operations 13 87 83
2018 Human resources 15 85 32
2018 Financial management 0 100 13
2018 Other services to the public 11 89 119
2018 None of the above 10 90 108

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 62 38 16
2019 Science and technology 35 65 47
2019 Other services to the public 29 71 124
2019 None of the above 40 60 84
2018 Client contact centre 32 68 32
2018 Compliance, inspection and enforcement 47 53 19
2018 Communications or public affairs 22 78 36
2018 Science and technology 29 71 48
2018 Administration and operations 32 68 83
2018 Human resources 22 78 32
2018 Real property 39 61 21
2018 Project management 39 61 38
2018 Other services to the public 28 72 119
2018 None of the above 24 76 107

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other services to the public 8 92 124
2019 None of the above 10 90 84
2018 Client contact centre 16 84 32
2018 Project management 13 87 38
2018 Other services to the public 9 91 120
2018 None of the above 14 86 107

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 62 38 16
2019 Science and technology 35 65 47
2019 Other services to the public 46 54 124
2019 None of the above 48 52 84
2018 Client contact centre 50 50 32
2018 Compliance, inspection and enforcement 25 75 19
2018 Communications or public affairs 25 75 36
2018 Science and technology 41 59 48
2018 Administration and operations 31 69 83
2018 Human resources 36 64 32
2018 Financial management 50 50 13
2018 Real property 47 53 21
2018 Project management 46 54 38
2018 Other services to the public 42 58 120
2018 None of the above 52 48 110

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 0 100 16
2019 Science and technology 0 100 47
2019 Policy 0 100 10
2018 Client contact centre 0 100 32
2018 Compliance, inspection and enforcement 0 100 19
2018 Communications or public affairs 0 100 36
2018 Science and technology 0 100 48
2018 Administration and operations 0 100 83
2018 Human resources 0 100 32
2018 Financial management 0 100 13
2018 Real property 0 100 21

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 72 28 16
2019 Science and technology 55 45 47
2019 Other services to the public 50 50 124
2019 None of the above 64 36 84
2018 Client contact centre 43 57 32
2018 Compliance, inspection and enforcement 52 48 19
2018 Communications or public affairs 38 62 36
2018 Science and technology 56 44 48
2018 Administration and operations 48 52 83
2018 Human resources 47 53 32
2018 Real property 73 27 21
2018 Project management 51 49 38
2018 Other services to the public 60 40 122
2018 None of the above 51 49 109

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 47
2019 Other services to the public 9 91 124
2018 Compliance, inspection and enforcement 0 100 19
2018 Financial management 0 100 13
2018 Other services to the public 5 95 120

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Compliance, inspection and enforcement 28 72 16
2019 Science and technology 21 79 47
2019 Other services to the public 15 85 124
2019 None of the above 12 88 84
2018 Communications or public affairs 14 86 36
2018 Science and technology 18 82 48
2018 Administration and operations 15 85 83
2018 Human resources 15 85 32
2018 Project management 15 85 38
2018 Other services to the public 9 91 119
2018 None of the above 9 91 108

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 20 80 174
2019 Compliance, inspection and enforcement 27 73 89
2019 Communications or public affairs 21 79 360
2019 Science and technology 19 81 409
2019 Administration and operations 25 75 578
2019 Human resources 19 81 251
2019 Financial management 19 81 163
2019 Procurement 18 82 46
2019 Real property 21 79 128
2019 Materiel management 40 60 31
2019 Information management 21 79 35
2019 Information technology 13 87 48
2019 Data sciences 24 76 43
2019 Policy 15 85 79
2019 Project management 16 84 287
2019 Other services to the public 26 74 847
2019 None of the above 21 79 647

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 18 15 13 6 6 29 13 58 20 172
2019 Federal regulators 18 0 45 0 5 26 6 26 7 14
2019 Compliance, inspection and enforcement 13 19 24 15 13 14 2 38 34 91
2019 Communications or public affairs 22 17 14 10 5 25 8 58 21 360
2019 Security 5 23 23 11 12 26 0 38 30 13
2019 Science and technology 15 17 18 10 7 23 9 47 26 407
2019 Administration and operations 21 21 19 12 8 14 5 52 25 580
2019 Human resources 25 23 17 8 7 16 4 60 19 253
2019 Financial management 15 16 16 9 7 30 7 49 27 164
2019 Procurement 20 12 22 2 10 25 9 49 18 46
2019 Real property 18 24 17 9 6 18 8 57 21 129
2019 Materiel management 16 26 11 13 22 7 5 47 40 31
2019 Information management 25 7 6 15 8 32 9 53 38 35
2019 Information technology 12 8 24 7 9 30 11 32 27 48
2019 Data sciences 9 5 18 7 12 38 11 27 37 43
2019 Policy 5 14 22 13 9 30 6 31 34 79
2019 Project management 14 20 19 8 7 26 6 50 21 286
2019 Other services to the public 24 21 15 9 8 15 8 58 22 847
2019 None of the above 20 20 19 10 9 17 5 51 24 645
2018 Client contact centre 16 19 16 13 5 23 8 50 26 206
2018 Compliance, inspection and enforcement 11 20 25 15 9 19 2 39 30 92
2018 Communications or public affairs 20 18 18 9 7 23 6 54 21 348
2018 Security 18 18 31 0 18 14 0 43 21 17
2018 Science and technology 15 20 19 9 7 25 5 49 23 395
2018 Administration and operations 16 25 23 11 6 16 4 51 21 584
2018 Human resources 20 23 20 11 3 19 4 57 18 235
2018 Financial management 13 19 22 5 6 24 12 49 16 161
2018 Procurement 18 21 22 3 8 22 7 54 15 42
2018 Real property 12 16 22 11 18 15 7 36 36 116
2018 Materiel management 23 14 25 19 4 10 5 44 26 38
2018 Information management 33 12 17 11 5 13 9 58 21 34
2018 Information technology 23 18 22 4 4 23 6 58 11 49
2018 Data sciences 10 19 15 8 3 23 22 52 21 33
2018 Policy 9 27 14 7 3 33 7 60 16 85
2018 Project management 18 17 22 6 7 25 5 50 19 314
2018 Other services to the public 21 20 21 9 9 13 6 51 23 785
2018 None of the above 17 20 21 11 12 14 5 45 29 606
2017 Client contact centre 17 19 14 9 5 24 11 56 22 211
2017 Federal regulators 7 25 20 0 0 39 10 61 0 12
2017 Compliance, inspection and enforcement 8 27 27 7 10 14 7 44 22 58
2017 Communications or public affairs 18 19 19 7 4 24 9 55 17 275
2017 Security 24 13 24 0 11 28 0 52 15 13
2017 Science and technology 16 21 17 9 6 26 5 53 21 332
2017 Administration and operations 19 23 15 8 9 21 5 57 24 497
2017 Human resources 22 25 16 6 3 19 10 65 13 209
2017 Financial management 14 20 16 6 8 27 9 53 22 168
2017 Procurement 18 11 37 4 0 25 5 41 6 41
2017 Real property 9 26 22 7 14 15 7 45 27 125
2017 Materiel management 16 20 26 9 9 13 7 45 22 26
2017 Information management 18 9 10 20 2 18 23 46 38 31
2017 Information technology 12 12 17 1 3 36 18 53 10 61
2017 Data sciences 22 24 7 3 5 22 17 75 13 27
2017 Policy 10 12 20 7 8 37 7 39 26 68
2017 Project management 14 18 18 11 8 22 10 46 27 309
2017 Other services to the public 19 19 16 10 7 19 9 53 25 701
2017 None of the above 20 17 19 9 8 19 8 51 23 767
2014 Client contact centre 12 15 14 9 6 30 15 48 27 196
2014 Federal regulators 8 27 32 8 8 0 16 42 19 11
2014 Compliance, inspection and enforcement 6 18 17 9 6 30 13 43 26 73
2014 Communications or public affairs 21 12 17 5 3 30 12 56 14 232
2014 Security 19 18 7 6 0 50 0 74 12 13
2014 Science and technology 15 26 21 7 4 20 7 57 15 289
2014 Administration and operations 22 21 16 10 9 17 6 56 24 441
2014 Human resources 17 24 13 7 7 14 18 60 20 182
2014 Financial management 21 15 18 8 5 26 7 53 20 140
2014 Procurement 27 14 17 10 9 19 4 53 25 24
2014 Real property 12 21 21 9 7 26 3 48 23 117
2014 Materiel management 26 20 19 15 0 18 2 58 19 41
2014 Information management 7 13 28 0 8 36 8 35 14 34
2014 Information technology 20 18 16 2 2 42 0 66 7 50
2014 Other services to the public 21 22 20 9 6 15 6 55 20 730
2014 None of the above 17 21 21 8 7 20 5 52 20 660

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 32 27 14 6 4 17 1 72 11 172
2019 Federal regulators 39 11 45 0 5 0 0 50 5 14
2019 Compliance, inspection and enforcement 26 28 21 14 6 4 1 57 22 91
2019 Communications or public affairs 36 29 16 6 4 9 1 71 11 358
2019 Security 33 19 30 12 0 7 0 56 12 13
2019 Science and technology 32 33 17 9 4 4 1 68 14 407
2019 Administration and operations 34 30 16 10 5 4 1 67 16 580
2019 Human resources 38 30 15 6 3 7 1 74 9 251
2019 Financial management 24 32 16 8 4 14 1 67 15 164
2019 Procurement 34 28 19 2 8 7 2 68 11 46
2019 Real property 30 40 14 8 4 3 1 73 12 129
2019 Materiel management 30 20 13 11 22 3 0 52 34 31
2019 Information management 37 21 13 15 5 6 2 64 22 35
2019 Information technology 28 28 17 9 7 8 2 63 18 48
2019 Data sciences 22 34 21 5 9 9 0 62 16 43
2019 Policy 16 38 16 10 10 10 0 60 23 79
2019 Project management 29 40 16 6 3 5 1 73 10 286
2019 Other services to the public 41 27 15 7 6 4 1 71 14 845
2019 None of the above 33 28 17 8 7 7 0 66 15 647
2018 Client contact centre 27 26 20 11 5 11 1 60 18 205
2018 Compliance, inspection and enforcement 19 33 20 10 6 10 1 59 18 92
2018 Communications or public affairs 32 36 17 5 5 4 1 71 11 349
2018 Security 28 14 30 6 18 4 0 44 25 17
2018 Science and technology 28 34 19 9 3 7 1 67 13 396
2018 Administration and operations 32 33 19 6 4 5 1 69 11 584
2018 Human resources 30 34 18 10 3 6 0 68 13 235
2018 Financial management 25 29 24 6 4 11 1 62 11 161
2018 Procurement 32 37 16 5 6 4 0 72 11 41
2018 Real property 19 35 20 4 16 4 0 57 21 116
2018 Materiel management 31 18 25 16 4 6 0 53 21 38
2018 Information management 44 25 10 6 5 9 0 76 12 34
2018 Information technology 34 31 18 6 4 7 0 69 11 49
2018 Data sciences 40 34 9 9 0 2 6 81 10 33
2018 Policy 20 37 20 7 4 12 0 65 13 84
2018 Project management 29 33 17 5 6 9 1 69 12 314
2018 Other services to the public 33 30 18 7 6 6 1 67 14 782
2018 None of the above 26 29 20 8 10 6 1 60 19 604
2017 Client contact centre 25 35 14 10 4 10 1 68 16 210
2017 Federal regulators 31 35 24 0 0 0 10 73 0 12
2017 Compliance, inspection and enforcement 27 30 23 12 3 3 2 60 16 58
2017 Communications or public affairs 31 31 16 7 4 10 0 70 12 274
2017 Security 13 56 20 0 11 0 0 69 11 13
2017 Science and technology 28 33 16 9 4 10 1 68 14 333
2017 Administration and operations 29 32 14 9 6 9 1 68 16 495
2017 Human resources 31 31 17 6 5 8 2 69 12 209
2017 Financial management 26 33 16 6 6 12 2 68 14 168
2017 Procurement 38 16 35 2 0 9 0 60 2 41
2017 Real property 23 36 15 11 9 6 0 62 21 125
2017 Materiel management 31 19 16 19 9 7 0 54 30 26
2017 Information management 43 14 17 7 2 9 7 68 12 31
2017 Information technology 23 34 20 4 1 14 3 68 7 61
2017 Data sciences 38 25 12 3 5 18 0 76 9 27
2017 Policy 29 34 9 10 3 15 0 74 15 68
2017 Project management 23 31 20 9 6 9 2 61 17 308
2017 Other services to the public 34 28 15 9 5 7 2 68 15 703
2017 None of the above 30 29 18 8 6 9 1 65 15 767
2014 Client contact centre 19 33 18 6 4 13 7 65 13 197
2014 Federal regulators 24 35 8 25 8 0 0 59 33 11
2014 Compliance, inspection and enforcement 12 39 24 11 3 10 0 58 16 73
2014 Communications or public affairs 37 20 16 7 2 16 1 69 11 232
2014 Security 26 49 19 0 0 6 0 80 0 13
2014 Science and technology 27 37 16 8 2 10 0 71 11 288
2014 Administration and operations 31 32 15 8 6 6 2 69 15 444
2014 Human resources 33 31 10 6 5 14 0 75 13 182
2014 Financial management 27 33 15 7 3 12 3 71 12 140
2014 Procurement 34 22 13 7 9 16 0 66 19 24
2014 Real property 23 41 18 8 6 5 0 67 15 117
2014 Materiel management 28 24 16 14 0 18 0 63 17 41
2014 Information management 26 23 28 5 0 16 2 60 7 34
2014 Information technology 32 28 20 0 2 18 0 73 2 50
2014 Other services to the public 30 31 21 7 4 6 1 66 12 730
2014 None of the above 28 29 18 8 5 11 1 64 15 662
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 7 93 172
2019 Compliance, inspection and enforcement 10 90 91
2019 Communications or public affairs 5 95 359
2019 Science and technology 7 93 409
2019 Administration and operations 6 94 580
2019 Human resources 3 97 253
2019 Financial management 6 94 164
2019 Real property 7 93 129
2019 Policy 9 91 79
2019 Project management 6 94 285
2019 Other services to the public 8 92 846
2019 None of the above 6 94 649
2018 Client contact centre 9 91 205
2018 Compliance, inspection and enforcement 10 90 90
2018 Communications or public affairs 7 93 348
2018 Science and technology 9 91 399
2018 Administration and operations 5 95 584
2018 Human resources 3 97 233
2018 Financial management 4 96 159
2018 Real property 10 90 116
2018 Information management 0 100 34
2018 Information technology 0 100 49
2018 Policy 7 93 85
2018 Project management 6 94 311
2018 Other services to the public 9 91 778
2018 None of the above 9 91 606

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 43 57 17
2019 Science and technology 46 54 28
2019 Administration and operations 34 66 33
2019 Other services to the public 49 51 67
2019 None of the above 52 48 34
2018 Client contact centre 48 52 13
2018 Communications or public affairs 55 45 25
2018 Science and technology 43 57 37
2018 Administration and operations 37 63 30
2018 Project management 30 70 18
2018 Other services to the public 47 53 60
2018 None of the above 37 63 49

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 59 41 12
2019 Communications or public affairs 63 37 17
2019 Science and technology 63 37 28
2019 Administration and operations 59 41 33
2019 Other services to the public 61 39 67
2019 None of the above 78 22 34
2018 Communications or public affairs 58 42 25
2018 Science and technology 69 31 37
2018 Administration and operations 60 40 30
2018 Real property 62 38 11
2018 Other services to the public 76 24 61
2018 None of the above 79 21 50

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 0 100 17
2019 Science and technology 0 100 28
2019 None of the above 0 100 34
2018 Client contact centre 0 100 13
2018 Real property 0 100 11
2018 Project management 0 100 18
2018 None of the above 7 93 49

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 12
2019 Communications or public affairs 0 100 17
2019 Science and technology 0 100 28
2019 Administration and operations 0 100 33
2019 Other services to the public 0 100 67
2018 Communications or public affairs 0 100 25
2018 Science and technology 0 100 36
2018 Administration and operations 0 100 30
2018 Real property 0 100 11
2018 Project management 0 100 18
2018 Other services to the public 0 100 58
2018 None of the above 0 100 49

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 12
2019 Administration and operations 15 85 33
2018 Other services to the public 9 91 59

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 36 64 12
2019 Communications or public affairs 32 68 17
2019 Administration and operations 25 75 33
2019 Other services to the public 35 65 67
2018 Communications or public affairs 25 75 25
2018 Administration and operations 38 62 30
2018 Other services to the public 32 68 60
2018 None of the above 16 84 49

Question 67g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other services to the public 10 90 67
2018 Communications or public affairs 0 100 25
2018 Project management 0 100 18
2018 Other services to the public 10 90 59
2018 None of the above 9 91 49

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 26 74 28
2019 Administration and operations 15 85 33
2019 Other services to the public 25 75 66
2018 Communications or public affairs 21 79 25
2018 Science and technology 23 77 37
2018 Administration and operations 13 87 30
2018 Other services to the public 18 82 59
2018 None of the above 22 78 49

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other services to the public 24 76 66
2019 None of the above 0 100 34
2018 Other services to the public 26 74 60
2018 None of the above 16 84 49

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other services to the public 17 83 66
2018 Real property 0 100 11
2018 Other services to the public 9 91 59

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 12
2019 Communications or public affairs 0 100 16
2019 Science and technology 0 100 28
2019 Administration and operations 0 100 33
2019 None of the above 0 100 34
2018 Real property 0 100 11
2018 Other services to the public 8 92 59

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 36 64 16
2019 Science and technology 29 71 28
2019 Administration and operations 28 72 33
2019 Project management 36 64 14
2019 Other services to the public 31 69 66
2019 None of the above 31 69 34
2018 Communications or public affairs 37 63 25
2018 Science and technology 18 82 36
2018 Administration and operations 19 81 30
2018 Project management 42 58 18
2018 Other services to the public 33 67 59
2018 None of the above 30 70 49

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 53 47 16
2019 Science and technology 61 39 28
2019 Administration and operations 31 69 33
2019 Project management 42 58 14
2019 Other services to the public 41 59 66
2019 None of the above 22 78 34
2018 Communications or public affairs 44 56 25
2018 Science and technology 58 42 36
2018 Administration and operations 41 59 30
2018 Other services to the public 46 54 60
2018 None of the above 41 59 49

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 28
2019 Other services to the public 7 93 66
2019 None of the above 0 100 34
2018 Client contact centre 0 100 13

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 28
2019 Project management 0 100 14
2019 Other services to the public 7 93 66
2019 None of the above 0 100 34
2018 Client contact centre 0 100 13
2018 Science and technology 0 100 36
2018 Real property 0 100 11
2018 Other services to the public 0 100 58
2018 None of the above 0 100 49

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 12
2019 Administration and operations 12 88 33
2019 Other services to the public 12 88 66
2018 Client contact centre 0 100 13
2018 Communications or public affairs 0 100 25
2018 Science and technology 0 100 36
2018 Administration and operations 22 78 30
2018 Real property 0 100 11

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 24 76 28
2019 Administration and operations 17 83 33
2019 Project management 0 100 14
2019 Other services to the public 17 83 66
2018 Science and technology 14 86 36
2018 Administration and operations 21 79 30
2018 Real property 0 100 11
2018 Project management 30 70 18

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 12
2019 Communications or public affairs 0 100 16
2019 Science and technology 0 100 28
2019 Project management 0 100 14
2019 None of the above 0 100 34
2018 Client contact centre 0 100 13
2018 Communications or public affairs 0 100 25
2018 Science and technology 0 100 36
2018 Administration and operations 0 100 30
2018 Real property 0 100 11
2018 Project management 0 100 18
2018 Other services to the public 0 100 58
2018 None of the above 0 100 49

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 12
2019 None of the above 18 82 34
2018 Science and technology 0 100 36
2018 Administration and operations 22 78 30
2018 Other services to the public 11 89 59

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 12
2019 Communications or public affairs 0 100 16
2019 Science and technology 0 100 28
2019 Administration and operations 0 100 33
2019 Project management 0 100 14
2019 Other services to the public 0 100 66
2019 None of the above 0 100 34
2018 Communications or public affairs 0 100 25
2018 Science and technology 0 100 36
2018 Administration and operations 0 100 30
2018 Real property 0 100 11
2018 Project management 0 100 18
2018 Other services to the public 0 100 58
2018 None of the above 0 100 49

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 42 58 12
2019 Administration and operations 13 87 33
2019 Other services to the public 17 83 66
2019 None of the above 19 81 34
2018 Client contact centre 46 54 13
2018 Communications or public affairs 0 100 25
2018 Real property 50 50 11
2018 Other services to the public 14 86 60
2018 None of the above 20 80 50

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 52 48 12
2019 Communications or public affairs 29 71 16
2019 Administration and operations 30 70 33
2019 Other services to the public 43 57 66
2019 None of the above 26 74 35
2018 Communications or public affairs 22 78 25
2018 Science and technology 27 73 36
2018 Administration and operations 47 53 30
2018 Project management 35 65 18
2018 Other services to the public 30 70 60
2018 None of the above 26 74 50

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 12
2019 Science and technology 0 100 28
2019 Other services to the public 12 88 66
2019 None of the above 0 100 35
2018 Communications or public affairs 19 81 25
2018 Administration and operations 28 72 30
2018 Other services to the public 16 84 58
2018 None of the above 17 83 49

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 12
2019 Other services to the public 15 85 66
2018 Client contact centre 0 100 12
2018 None of the above 9 91 49

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other services to the public 17 83 66
2018 Science and technology 0 100 36
2018 Administration and operations 30 70 30
2018 Other services to the public 15 85 58
2018 None of the above 18 82 50

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 12
2019 None of the above 0 100 35
2018 Client contact centre 0 100 12
2018 Real property 0 100 11
2018 Project management 0 100 18

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 12
2019 Science and technology 0 100 28
2019 Administration and operations 0 100 33
2019 Project management 0 100 14
2019 Other services to the public 9 91 66
2018 Communications or public affairs 0 100 25

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 28 72 33
2019 Other services to the public 14 86 66
2018 Administration and operations 28 72 30
2018 Other services to the public 14 86 58

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 12
2019 Communications or public affairs 0 100 16
2019 Project management 0 100 14
2018 Administration and operations 16 84 30
2018 Real property 0 100 11
2018 Project management 0 100 18
2018 Other services to the public 13 87 59
2018 None of the above 12 88 50

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 50 50 12
2019 Communications or public affairs 53 47 16
2019 Science and technology 61 39 28
2019 Administration and operations 44 56 33
2019 Project management 58 42 14
2019 Other services to the public 40 60 66
2019 None of the above 63 37 35
2018 Client contact centre 67 33 13
2018 Communications or public affairs 58 42 25
2018 Science and technology 53 47 37
2018 Administration and operations 29 71 30
2018 Real property 43 57 11
2018 Project management 65 35 17
2018 Other services to the public 52 48 62
2018 None of the above 62 38 49

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 12
2019 Other services to the public 8 92 58
2018 Client contact centre 0 100 11
2018 Other services to the public 18 82 56

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 34 66 27
2019 Administration and operations 23 77 31
2019 Other services to the public 28 72 58
2018 Communications or public affairs 37 63 25
2018 Science and technology 23 77 35
2018 Administration and operations 19 81 29
2018 Other services to the public 24 76 54
2018 None of the above 20 80 46

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 27
2019 Project management 0 100 14
2018 Client contact centre 0 100 11
2018 Communications or public affairs 0 100 25

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 12
2019 Science and technology 0 100 27
2019 Administration and operations 0 100 31
2018 Client contact centre 0 100 11
2018 Communications or public affairs 0 100 25
2018 Science and technology 0 100 35

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 12
2018 Client contact centre 0 100 11
2018 Administration and operations 0 100 29
2018 Project management 0 100 17
2018 None of the above 0 100 46

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 12
2019 Other services to the public 0 100 58
2018 Client contact centre 0 100 11
2018 Administration and operations 0 100 29
2018 None of the above 0 100 46

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other services to the public 16 84 58
2018 Communications or public affairs 27 73 25
2018 Science and technology 14 86 35
2018 Other services to the public 19 81 54
2018 None of the above 19 81 46

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 33 67 27
2019 Administration and operations 42 58 31
2019 Other services to the public 25 75 58
2018 Science and technology 17 83 35
2018 Administration and operations 43 57 29
2018 Project management 39 61 17
2018 Other services to the public 21 79 54
2018 None of the above 21 79 46

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Other services to the public 12 88 58
2018 Communications or public affairs 0 100 25
2018 Administration and operations 0 100 29
2018 None of the above 11 89 46

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 41 59 27
2019 Administration and operations 45 55 31
2019 Other services to the public 36 64 58
2018 Communications or public affairs 23 77 25
2018 Science and technology 42 58 35
2018 Administration and operations 55 45 29
2018 Project management 51 49 17
2018 Other services to the public 44 56 55
2018 None of the above 55 45 47

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 12
2019 Science and technology 0 100 27
2019 Administration and operations 0 100 31
2019 Project management 0 100 14
2018 Client contact centre 0 100 11
2018 Communications or public affairs 0 100 25
2018 Science and technology 0 100 35

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 54 46 12
2019 Science and technology 58 42 27
2019 Administration and operations 68 32 31
2019 Project management 44 56 14
2019 Other services to the public 55 45 58
2018 Communications or public affairs 60 40 25
2018 Science and technology 57 43 36
2018 Administration and operations 68 32 29
2018 Other services to the public 59 41 57
2018 None of the above 48 52 47

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 0 100 27
2019 Project management 0 100 14
2018 Client contact centre 0 100 11
2018 Communications or public affairs 0 100 25
2018 Project management 0 100 17

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Science and technology 18 82 27
2018 Communications or public affairs 24 76 25
2018 Project management 0 100 17
2018 None of the above 14 86 46

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 10 90 173
2019 Compliance, inspection and enforcement 11 89 91
2019 Communications or public affairs 10 90 359
2019 Science and technology 11 89 409
2019 Administration and operations 12 88 581
2019 Human resources 10 90 253
2019 Financial management 11 89 164
2019 Real property 15 85 128
2019 Materiel management 27 73 31
2019 Information management 21 79 34
2019 Data sciences 11 89 43
2019 Policy 11 89 78
2019 Project management 11 89 286
2019 Other services to the public 12 88 843
2019 None of the above 9 91 647

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 18 12 16 4 3 32 15 56 14 171
2019 Federal regulators 18 0 32 0 5 39 6 32 9 14
2019 Compliance, inspection and enforcement 18 18 24 2 9 22 7 51 15 91
2019 Communications or public affairs 22 17 15 3 2 32 9 67 8 361
2019 Security 5 4 46 0 7 37 0 15 11 13
2019 Science and technology 16 18 20 7 4 28 9 53 16 409
2019 Administration and operations 24 19 22 5 3 20 6 58 12 580
2019 Human resources 28 24 16 2 2 23 4 73 5 252
2019 Financial management 19 14 17 6 4 32 8 55 17 163
2019 Procurement 21 12 22 2 6 30 7 52 13 46
2019 Real property 18 22 20 4 3 23 9 60 11 126
2019 Materiel management 25 14 29 4 9 13 5 48 16 31
2019 Information management 19 10 22 12 2 30 5 45 22 35
2019 Information technology 12 9 25 2 2 43 7 41 9 48
2019 Data sciences 9 7 22 6 2 39 14 34 18 43
2019 Policy 6 11 22 8 8 44 3 31 29 79
2019 Project management 18 15 21 5 2 31 8 54 12 287
2019 Other services to the public 29 17 18 4 4 20 8 64 12 841
2019 None of the above 23 17 21 5 3 24 7 58 12 648
2018 Client contact centre 15 17 24 4 4 26 9 50 13 204
2018 Compliance, inspection and enforcement 18 17 28 5 7 22 3 47 16 91
2018 Communications or public affairs 24 17 19 4 3 26 7 61 10 348
2018 Security 14 38 16 0 18 14 0 61 21 17
2018 Science and technology 15 19 22 5 3 30 5 53 12 394
2018 Administration and operations 21 20 26 4 3 22 4 56 9 585
2018 Human resources 23 26 20 4 0 22 6 67 6 236
2018 Financial management 15 18 24 3 3 29 9 52 10 161
2018 Procurement 21 19 29 0 2 23 7 56 3 41
2018 Real property 14 22 24 4 8 21 8 50 17 115
2018 Materiel management 27 17 32 2 4 14 4 54 7 38
2018 Information management 31 14 17 4 0 25 9 69 6 33
2018 Information technology 29 6 24 0 2 31 8 57 4 48
2018 Data sciences 20 15 7 2 3 42 11 74 12 32
2018 Policy 8 16 18 4 3 44 7 50 13 85
2018 Project management 17 20 21 4 4 27 6 55 13 314
2018 Other services to the public 24 19 26 5 4 17 5 56 11 785
2018 None of the above 19 22 24 5 5 20 6 54 13 612
2017 Client contact centre 14 22 14 4 5 29 12 62 15 210
2017 Federal regulators 7 15 30 0 0 39 10 42 0 12
2017 Compliance, inspection and enforcement 13 21 29 7 3 23 3 47 14 58
2017 Communications or public affairs 23 15 20 5 1 28 7 59 11 274
2017 Security 13 15 16 17 0 39 0 45 28 13
2017 Science and technology 19 19 18 4 2 35 5 62 9 333
2017 Administration and operations 23 20 17 2 2 29 7 67 6 496
2017 Human resources 21 23 17 1 2 27 9 69 5 209
2017 Financial management 15 17 18 1 5 36 7 57 11 168
2017 Procurement 22 11 32 2 2 27 2 48 6 41
2017 Real property 12 25 29 5 5 18 7 49 13 126
2017 Materiel management 28 12 25 7 5 19 5 52 15 25
2017 Information management 30 10 14 0 0 25 20 73 0 31
2017 Information technology 16 14 14 0 0 37 18 68 0 61
2017 Data sciences 12 38 7 5 0 28 9 80 8 27
2017 Policy 12 11 19 1 4 52 0 49 12 67
2017 Project management 16 13 21 5 3 34 9 51 13 309
2017 Other services to the public 22 18 16 5 4 23 12 62 13 699
2017 None of the above 22 18 22 3 2 24 8 59 8 768
2014 Client contact centre 13 21 11 2 4 29 19 67 12 197
2014 Federal regulators 16 35 16 17 8 8 0 56 27 11
2014 Compliance, inspection and enforcement 6 17 21 3 7 38 8 42 19 73
2014 Communications or public affairs 19 15 20 1 1 40 4 60 4 232
2014 Security 7 12 13 0 0 50 18 59 0 13
2014 Science and technology 15 27 18 2 1 31 6 66 5 288
2014 Administration and operations 24 24 18 4 4 23 4 66 10 442
2014 Human resources 21 26 13 2 3 19 16 71 8 182
2014 Financial management 23 17 13 2 1 34 10 72 5 140
2014 Procurement 25 15 12 12 0 23 12 62 19 24
2014 Real property 9 29 20 2 3 30 6 60 8 117
2014 Materiel management 16 39 20 3 0 20 3 70 4 41
2014 Information management 7 21 26 0 0 39 8 52 0 34
2014 Information technology 18 18 18 2 0 42 2 65 3 50
2014 Other services to the public 28 20 20 3 1 22 6 66 6 730
2014 None of the above 19 21 21 4 3 25 7 59 10 660

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 35 27 14 4 2 16 3 76 7 173
2019 Federal regulators 39 11 32 0 5 13 0 57 6 14
2019 Compliance, inspection and enforcement 28 30 19 7 6 10 2 64 14 90
2019 Communications or public affairs 38 29 15 3 1 11 2 78 5 360
2019 Security 21 41 30 0 0 7 0 68 0 13
2019 Science and technology 34 32 15 8 2 7 1 72 11 407
2019 Administration and operations 39 27 18 5 3 7 1 72 8 581
2019 Human resources 42 32 11 3 2 10 0 82 6 252
2019 Financial management 32 27 16 6 4 15 0 69 12 164
2019 Procurement 47 16 19 6 4 8 0 68 11 44
2019 Real property 31 38 17 4 4 6 1 74 8 128
2019 Materiel management 32 15 25 9 9 10 0 53 20 31
2019 Information management 37 24 16 12 2 6 2 67 16 35
2019 Information technology 29 26 21 4 2 15 2 66 8 48
2019 Data sciences 29 34 25 0 2 10 0 70 2 43
2019 Policy 24 33 18 9 9 7 0 62 19 79
2019 Project management 34 36 15 3 2 7 2 77 6 287
2019 Other services to the public 45 25 15 3 4 6 1 75 8 842
2019 None of the above 36 26 18 4 3 11 2 71 8 650
2018 Client contact centre 29 27 21 5 4 12 2 65 10 202
2018 Compliance, inspection and enforcement 27 30 20 6 7 8 2 63 14 92
2018 Communications or public affairs 36 31 18 3 3 8 1 74 7 347
2018 Security 24 23 26 24 0 4 0 49 25 17
2018 Science and technology 30 33 20 6 1 9 1 69 8 397
2018 Administration and operations 33 32 18 5 3 9 1 72 8 586
2018 Human resources 32 37 18 4 0 9 0 76 4 235
2018 Financial management 29 24 25 5 2 14 1 62 9 161
2018 Procurement 28 39 24 2 0 7 0 72 3 41
2018 Real property 20 41 20 5 8 6 0 65 14 116
2018 Materiel management 31 23 27 2 4 13 0 62 7 38
2018 Information management 40 25 11 4 0 21 0 81 5 33
2018 Information technology 39 18 16 0 4 20 2 73 6 48
2018 Data sciences 39 36 12 2 3 5 3 82 6 33
2018 Policy 33 27 17 4 3 17 0 72 8 85
2018 Project management 28 37 16 5 2 11 1 74 8 314
2018 Other services to the public 36 28 18 5 4 7 2 70 10 783
2018 None of the above 28 30 21 6 5 9 2 65 12 606
2017 Client contact centre 29 32 13 5 4 13 4 73 11 211
2017 Federal regulators 29 24 30 0 0 7 10 64 0 12
2017 Compliance, inspection and enforcement 30 33 19 6 3 8 0 69 10 58
2017 Communications or public affairs 39 28 17 5 2 8 1 74 8 275
2017 Security 24 34 20 11 0 11 0 65 12 13
2017 Science and technology 32 35 12 4 1 15 1 79 7 333
2017 Administration and operations 35 29 15 4 1 13 2 76 6 497
2017 Human resources 34 33 16 4 1 9 3 76 6 207
2017 Financial management 26 36 16 2 3 16 1 75 6 168
2017 Procurement 38 30 21 4 0 7 0 73 5 41
2017 Real property 24 36 21 5 5 7 2 66 11 126
2017 Materiel management 34 22 23 4 4 12 0 64 10 26
2017 Information management 54 32 5 0 0 2 7 95 0 31
2017 Information technology 28 33 18 0 0 18 3 77 0 61
2017 Data sciences 30 43 7 0 0 15 5 91 0 27
2017 Policy 29 32 15 3 3 19 0 75 7 68
2017 Project management 29 31 18 5 3 13 2 70 9 309
2017 Other services to the public 37 26 15 5 3 10 4 74 9 699
2017 None of the above 32 29 19 4 2 11 2 71 7 768
2014 Client contact centre 22 30 16 7 1 17 6 68 11 197
2014 Federal regulators 16 51 0 25 0 8 0 73 27 11
2014 Compliance, inspection and enforcement 15 34 18 9 7 17 0 59 19 73
2014 Communications or public affairs 41 22 14 2 0 19 1 79 3 232
2014 Security 26 18 25 0 7 12 12 57 9 13
2014 Science and technology 30 35 17 3 1 13 1 76 4 289
2014 Administration and operations 35 32 13 4 4 11 1 76 9 443
2014 Human resources 35 33 8 2 2 18 2 84 5 182
2014 Financial management 32 30 12 4 1 18 3 78 7 140
2014 Procurement 45 26 0 9 0 16 3 89 11 24
2014 Real property 24 38 25 1 2 10 1 69 3 117
2014 Materiel management 29 32 20 3 0 13 2 72 4 41
2014 Information management 30 27 25 0 0 16 2 70 0 34
2014 Information technology 30 30 18 2 2 18 0 73 5 50
2014 Other services to the public 36 30 17 3 2 9 2 75 6 731
2014 None of the above 32 26 20 4 3 13 2 69 8 661
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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 15 25 19 18 22 1 0 40 40 173
2019 Federal regulators 24 11 27 9 29 0 0 35 38 14
2019 Compliance, inspection and enforcement 8 28 21 12 31 0 0 36 43 91
2019 Communications or public affairs 20 25 26 12 17 0 0 45 29 360
2019 Security 7 35 10 34 14 0 0 42 48 13
2019 Science and technology 14 26 23 16 20 0 0 40 37 409
2019 Administration and operations 15 26 26 14 18 0 1 41 33 580
2019 Human resources 16 22 18 17 28 0 1 38 44 252
2019 Financial management 16 22 20 16 25 0 1 38 41 164
2019 Procurement 14 14 24 25 22 0 0 28 48 45
2019 Real property 18 20 22 15 25 0 0 38 41 129
2019 Materiel management 19 22 26 9 25 0 0 40 34 31
2019 Information management 19 21 19 22 16 0 2 41 39 35
2019 Information technology 12 35 23 12 17 0 0 48 30 48
2019 Data sciences 19 20 28 9 25 0 0 39 34 43
2019 Policy 14 24 29 16 15 0 2 39 32 79
2019 Project management 14 26 21 16 22 0 0 40 38 286
2019 Other services to the public 18 26 19 16 21 0 0 44 37 846
2019 None of the above 16 25 21 14 23 1 0 42 38 649
2018 Client contact centre 8 16 26 25 24 0 1 24 50 205
2018 Compliance, inspection and enforcement 6 20 21 22 32 0 0 26 53 92
2018 Communications or public affairs 16 27 23 15 19 0 0 43 33 349
2018 Security 14 5 19 25 37 0 0 18 62 16
2018 Science and technology 10 20 30 21 19 0 0 30 40 399
2018 Administration and operations 11 25 20 16 28 0 0 36 44 585
2018 Human resources 15 18 16 16 33 0 1 34 49 237
2018 Financial management 13 23 27 15 19 0 3 38 35 159
2018 Procurement 26 14 18 24 18 0 0 40 42 41
2018 Real property 14 18 23 20 24 0 1 33 45 114
2018 Materiel management 10 22 19 27 22 0 0 32 50 37
2018 Information management 15 29 26 17 14 0 0 44 30 34
2018 Information technology 16 29 22 14 20 0 0 44 34 49
2018 Data sciences 16 27 14 16 24 0 3 44 42 33
2018 Policy 9 28 23 18 22 0 0 37 40 85
2018 Project management 18 21 22 16 23 0 0 39 39 312
2018 Other services to the public 13 21 24 16 26 0 1 34 42 789
2018 None of the above 14 18 24 17 25 0 1 33 42 611
2017 Client contact centre 10 24 18 18 28 0 2 35 47 210
2017 Federal regulators 7 22 7 31 32 0 0 29 63 12
2017 Compliance, inspection and enforcement 5 26 20 16 33 0 0 31 49 58
2017 Communications or public affairs 18 24 22 15 20 0 1 43 35 273
2017 Security 5 24 16 13 37 0 6 31 53 13
2017 Science and technology 15 19 23 20 23 0 0 34 43 333
2017 Administration and operations 11 19 22 19 28 0 2 31 48 496
2017 Human resources 16 15 17 14 37 0 2 31 52 209
2017 Financial management 15 21 22 16 24 0 1 37 41 169
2017 Procurement 22 27 19 16 14 0 2 51 30 41
2017 Real property 12 16 31 18 23 0 0 28 41 126
2017 Materiel management 7 22 27 21 23 0 0 29 44 26
2017 Information management 11 23 25 15 22 0 4 35 39 31
2017 Information technology 17 26 16 14 23 0 3 45 38 61
2017 Data sciences 23 27 19 18 13 0 0 50 31 27
2017 Policy 19 22 19 22 18 0 0 41 40 68
2017 Project management 15 21 22 19 22 0 1 37 41 310
2017 Other services to the public 10 23 20 19 27 0 0 34 46 703
2017 None of the above 15 20 21 18 25 0 1 36 43 769

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 39 24 23 9 4 0 0 63 14 174
2019 Federal regulators 18 6 52 6 19 0 0 23 24 14
2019 Compliance, inspection and enforcement 25 20 25 22 8 0 0 45 30 90
2019 Communications or public affairs 26 26 24 14 10 0 0 52 24 359
2019 Security 17 39 18 14 12 0 0 56 26 13
2019 Science and technology 18 28 26 17 11 0 0 46 28 408
2019 Administration and operations 21 30 27 14 7 0 0 51 22 580
2019 Human resources 17 24 30 16 13 0 0 41 29 253
2019 Financial management 20 34 25 12 9 0 0 54 21 163
2019 Procurement 2 24 44 18 11 0 0 26 29 46
2019 Real property 15 28 29 19 9 0 0 43 28 129
2019 Materiel management 28 16 31 16 9 0 0 44 25 31
2019 Information management 23 37 27 11 2 0 0 60 13 35
2019 Information technology 18 24 31 18 9 0 0 42 27 48
2019 Data sciences 26 39 18 11 6 0 0 66 17 43
2019 Policy 7 24 25 28 15 0 1 32 43 79
2019 Project management 16 23 31 20 9 0 0 40 29 287
2019 Other services to the public 35 31 17 11 6 0 0 66 17 847
2019 None of the above 28 30 22 12 7 1 0 59 19 650
2018 Client contact centre 27 30 26 10 7 0 0 57 17 204
2018 Compliance, inspection and enforcement 13 24 28 20 12 0 2 38 33 92
2018 Communications or public affairs 24 26 28 15 5 0 1 51 21 351
2018 Security 18 48 24 4 6 0 0 66 10 16
2018 Science and technology 14 27 29 17 12 0 0 42 29 398
2018 Administration and operations 20 26 30 16 9 0 0 45 25 585
2018 Human resources 11 22 28 19 20 0 0 33 39 236
2018 Financial management 21 26 24 17 10 1 1 48 27 160
2018 Procurement 9 16 38 20 18 0 0 25 38 42
2018 Real property 16 21 36 19 8 0 0 37 27 114
2018 Materiel management 22 26 24 27 2 0 0 47 28 38
2018 Information management 35 37 25 3 0 0 0 72 3 34
2018 Information technology 19 26 33 21 2 0 0 44 23 49
2018 Data sciences 32 35 24 7 2 0 0 67 9 33
2018 Policy 7 21 37 21 14 0 0 28 35 85
2018 Project management 12 24 33 21 10 0 0 36 31 311
2018 Other services to the public 32 30 23 9 6 0 0 62 15 786
2018 None of the above 24 28 23 15 9 0 0 52 24 613
2017 Client contact centre 31 24 26 13 5 0 1 56 18 210
2017 Federal regulators 7 24 20 25 24 0 0 31 49 12
2017 Compliance, inspection and enforcement 32 19 19 14 13 2 0 52 28 58
2017 Communications or public affairs 23 25 26 15 10 0 0 48 26 275
2017 Security 34 28 13 18 7 0 0 62 26 13
2017 Science and technology 17 31 29 12 10 0 1 48 23 333
2017 Administration and operations 18 26 28 16 12 0 1 44 28 497
2017 Human resources 13 23 26 17 20 0 1 36 38 209
2017 Financial management 23 30 19 16 11 0 2 53 28 169
2017 Procurement 4 30 34 16 16 0 0 35 31 41
2017 Real property 14 23 26 25 11 0 1 38 37 125
2017 Materiel management 12 23 47 15 3 0 0 35 18 25
2017 Information management 36 9 24 19 2 4 5 49 24 31
2017 Information technology 22 27 20 18 8 0 5 52 27 61
2017 Data sciences 22 47 11 21 0 0 0 68 21 27
2017 Policy 16 24 36 12 12 0 0 39 25 68
2017 Project management 15 26 30 17 12 0 0 41 29 310
2017 Other services to the public 33 33 19 9 5 0 1 67 14 703
2017 None of the above 31 29 22 10 7 0 1 61 17 768

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 25 13 6 4 0 3 76 11 172
2019 Federal regulators 27 23 31 6 13 0 0 50 19 14
2019 Compliance, inspection and enforcement 50 19 23 6 3 0 0 68 9 90
2019 Communications or public affairs 42 27 16 9 5 1 1 70 14 360
2019 Security 51 23 19 7 0 0 0 74 7 13
2019 Science and technology 36 32 17 11 3 0 0 69 14 403
2019 Administration and operations 37 32 20 7 3 0 1 70 10 577
2019 Human resources 25 33 25 10 7 0 0 57 18 251
2019 Financial management 33 33 19 11 3 0 2 67 14 163
2019 Procurement 14 32 30 19 6 0 0 46 24 45
2019 Real property 27 37 17 13 6 0 0 64 19 126
2019 Materiel management 40 23 24 9 4 0 0 63 13 31
2019 Information management 41 30 15 0 5 0 9 78 5 35
2019 Information technology 29 45 20 4 2 0 0 73 6 48
2019 Data sciences 45 42 9 2 2 0 0 87 4 43
2019 Policy 18 32 26 13 11 0 0 50 24 79
2019 Project management 26 33 23 12 5 0 1 60 17 287
2019 Other services to the public 59 22 8 5 2 0 3 83 8 841
2019 None of the above 43 29 15 6 3 1 2 75 9 646
2018 Client contact centre 40 28 15 7 5 1 3 71 13 204
2018 Compliance, inspection and enforcement 38 26 21 6 4 0 5 67 11 91
2018 Communications or public affairs 36 30 20 9 3 0 3 67 12 350
2018 Security 34 41 10 6 0 0 10 83 6 17
2018 Science and technology 28 37 21 9 5 1 0 66 13 398
2018 Administration and operations 30 33 24 7 3 1 2 65 10 583
2018 Human resources 17 26 34 12 9 0 2 44 22 236
2018 Financial management 31 30 25 10 2 1 1 62 12 159
2018 Procurement 21 25 23 20 11 0 0 46 31 42
2018 Real property 16 32 34 10 6 0 1 49 17 113
2018 Materiel management 39 19 36 4 2 0 0 58 6 37
2018 Information management 54 23 17 3 0 0 3 79 3 33
2018 Information technology 38 33 18 8 2 0 2 72 10 47
2018 Data sciences 49 31 19 2 0 0 0 79 2 32
2018 Policy 8 31 31 17 12 0 1 39 29 84
2018 Project management 21 33 28 13 4 0 1 55 17 312
2018 Other services to the public 47 29 13 4 3 0 4 79 7 781
2018 None of the above 34 29 19 10 5 0 4 66 15 607
2017 Client contact centre 42 23 17 9 4 1 4 68 14 210
2017 Federal regulators 20 34 25 0 21 0 0 54 21 12
2017 Compliance, inspection and enforcement 47 20 22 6 2 0 3 69 9 58
2017 Communications or public affairs 40 26 17 13 3 0 1 67 16 275
2017 Security 40 29 13 7 11 0 0 69 18 13
2017 Science and technology 35 33 18 8 4 0 1 69 12 333
2017 Administration and operations 30 30 23 8 5 0 3 63 13 497
2017 Human resources 19 30 23 14 12 0 3 51 26 209
2017 Financial management 29 32 27 7 3 1 2 63 10 169
2017 Procurement 21 18 34 20 7 0 0 39 27 41
2017 Real property 16 23 39 15 6 0 1 40 21 124
2017 Materiel management 23 29 29 19 0 0 0 52 19 25
2017 Information management 46 24 15 2 2 0 10 78 5 30
2017 Information technology 32 30 26 4 7 0 1 62 11 60
2017 Data sciences 39 37 16 6 3 0 0 76 8 27
2017 Policy 29 24 24 11 13 0 0 53 23 68
2017 Project management 26 33 21 13 6 0 1 59 19 310
2017 Other services to the public 51 26 11 4 2 0 6 82 6 697
2017 None of the above 40 30 15 7 5 0 4 72 12 764

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 32 24 24 11 8 0 1 57 19 174
2019 Federal regulators 13 24 13 16 35 0 0 37 51 13
2019 Compliance, inspection and enforcement 16 14 19 19 31 0 0 30 51 91
2019 Communications or public affairs 24 23 21 18 13 0 0 47 31 357
2019 Security 12 42 5 12 30 0 0 54 41 13
2019 Science and technology 20 23 25 17 14 0 1 44 31 407
2019 Administration and operations 21 29 19 16 14 0 0 50 30 573
2019 Human resources 21 24 24 19 13 0 0 44 32 252
2019 Financial management 25 28 22 15 9 0 0 53 24 163
2019 Procurement 6 28 24 17 26 0 0 34 42 46
2019 Real property 12 22 21 22 23 0 0 34 45 129
2019 Materiel management 22 13 12 24 26 0 2 36 52 31
2019 Information management 22 31 22 15 7 0 3 54 23 35
2019 Information technology 20 26 13 15 23 2 0 48 39 48
2019 Data sciences 36 16 24 13 12 0 0 51 25 43
2019 Policy 4 32 26 20 18 0 0 36 38 79
2019 Project management 14 30 21 20 14 0 0 44 34 285
2019 Other services to the public 26 26 19 13 15 0 0 53 28 843
2019 None of the above 23 24 19 14 17 2 0 48 32 649
2018 Client contact centre 16 33 25 11 15 0 0 49 26 201
2018 Compliance, inspection and enforcement 13 17 12 21 35 0 2 31 57 92
2018 Communications or public affairs 19 31 22 16 9 0 1 51 26 347
2018 Security 10 11 49 24 6 0 0 21 30 17
2018 Science and technology 17 22 28 18 16 0 0 39 33 398
2018 Administration and operations 16 24 24 21 14 0 1 40 36 583
2018 Human resources 15 23 25 16 20 1 0 39 36 234
2018 Financial management 27 26 20 12 13 1 3 54 25 160
2018 Procurement 9 18 47 9 18 0 0 27 27 42
2018 Real property 7 23 33 13 24 0 0 31 36 115
2018 Materiel management 18 23 23 19 18 0 0 40 37 37
2018 Information management 27 25 39 2 6 0 0 52 8 34
2018 Information technology 27 13 34 17 6 0 4 42 23 49
2018 Data sciences 48 19 20 8 5 0 0 67 13 32
2018 Policy 6 27 25 18 24 0 0 32 42 85
2018 Project management 13 28 25 19 14 0 1 41 33 310
2018 Other services to the public 25 24 19 15 16 0 1 49 32 783
2018 None of the above 19 20 22 17 21 0 1 39 39 611
2017 Client contact centre 27 25 26 11 10 0 1 52 22 210
2017 Federal regulators 20 7 15 24 33 0 0 27 58 12
2017 Compliance, inspection and enforcement 15 16 21 19 28 0 0 32 47 58
2017 Communications or public affairs 27 25 21 18 9 0 0 52 27 275
2017 Security 13 21 40 0 26 0 0 34 26 13
2017 Science and technology 23 23 22 18 13 1 0 46 31 333
2017 Administration and operations 19 23 22 18 16 1 2 43 35 497
2017 Human resources 22 23 20 17 15 0 3 46 33 209
2017 Financial management 28 25 20 13 11 1 3 55 25 169
2017 Procurement 11 32 28 13 16 0 0 43 29 41
2017 Real property 8 20 33 24 14 0 1 28 39 125
2017 Materiel management 0 33 30 17 20 0 0 33 37 25
2017 Information management 49 9 8 17 12 4 0 62 30 31
2017 Information technology 27 22 16 16 17 0 1 50 33 61
2017 Data sciences 42 23 11 19 0 5 0 68 20 27
2017 Policy 19 12 31 22 15 0 0 31 38 68
2017 Project management 16 25 28 18 13 0 1 41 31 310
2017 Other services to the public 28 25 22 13 10 0 1 54 24 703
2017 None of the above 26 22 21 13 16 0 2 49 30 768

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 59 20 11 3 5 0 2 81 8 174
2019 Federal regulators 28 21 32 0 13 0 6 52 14 14
2019 Compliance, inspection and enforcement 36 28 21 11 4 0 0 64 15 91
2019 Communications or public affairs 50 22 14 9 4 0 1 73 13 358
2019 Security 44 16 21 11 7 0 0 60 18 13
2019 Science and technology 39 29 19 5 7 0 1 68 12 408
2019 Administration and operations 45 30 15 6 3 0 2 76 9 580
2019 Human resources 51 25 11 4 5 0 4 79 9 252
2019 Financial management 56 24 6 5 5 0 4 84 10 162
2019 Procurement 48 24 13 7 4 0 4 75 12 46
2019 Real property 47 30 15 3 2 0 3 79 6 127
2019 Materiel management 59 18 2 15 4 0 2 78 20 31
2019 Information management 47 25 14 5 0 0 9 79 6 34
2019 Information technology 43 24 14 9 6 2 0 69 16 48
2019 Data sciences 57 26 9 2 6 0 0 83 8 43
2019 Policy 30 28 16 13 12 0 2 59 25 79
2019 Project management 42 30 16 6 5 0 1 73 11 285
2019 Other services to the public 59 19 10 5 4 0 2 80 10 846
2019 None of the above 57 21 11 5 3 1 2 80 8 653
2018 Client contact centre 43 29 15 7 2 1 2 75 10 203
2018 Compliance, inspection and enforcement 34 29 17 8 9 0 2 65 18 92
2018 Communications or public affairs 44 30 14 7 2 0 2 76 10 350
2018 Security 62 28 0 0 0 0 10 100 0 17
2018 Science and technology 33 30 21 9 6 0 0 63 16 396
2018 Administration and operations 42 27 14 8 6 0 3 72 14 577
2018 Human resources 45 24 13 6 7 0 5 72 14 235
2018 Financial management 52 20 12 3 5 1 6 78 9 159
2018 Procurement 46 22 12 2 2 0 15 80 5 42
2018 Real property 44 24 18 5 3 0 6 73 8 113
2018 Materiel management 53 20 11 13 0 0 4 76 14 37
2018 Information management 64 26 8 0 0 0 3 92 0 34
2018 Information technology 44 30 13 4 4 0 4 77 9 47
2018 Data sciences 54 31 9 0 2 0 3 89 2 32
2018 Policy 21 26 31 6 12 0 3 49 18 84
2018 Project management 38 31 19 8 4 0 0 69 12 310
2018 Other services to the public 53 22 12 7 3 0 3 77 10 785
2018 None of the above 49 24 11 5 4 0 5 78 10 608
2017 Client contact centre 44 29 13 5 4 0 6 77 9 211
2017 Federal regulators 20 30 24 0 26 0 0 50 26 12
2017 Compliance, inspection and enforcement 43 22 22 10 3 0 0 65 13 58
2017 Communications or public affairs 41 25 21 7 5 0 1 66 13 275
2017 Security 38 49 0 0 0 0 13 100 0 13
2017 Science and technology 35 33 18 8 4 0 1 69 13 333
2017 Administration and operations 42 27 14 7 5 0 6 73 12 496
2017 Human resources 39 25 15 9 7 0 5 67 17 206
2017 Financial management 48 20 12 7 4 1 8 75 12 169
2017 Procurement 48 25 16 2 0 0 9 80 2 41
2017 Real property 34 27 23 6 3 1 7 66 9 125
2017 Materiel management 55 25 5 5 3 0 7 86 9 25
2017 Information management 54 17 13 7 0 4 5 78 8 31
2017 Information technology 41 29 8 6 3 0 13 81 10 61
2017 Data sciences 53 24 12 8 3 0 0 77 11 26
2017 Policy 30 37 18 9 6 0 0 67 15 68
2017 Project management 35 31 18 8 5 0 2 68 13 310
2017 Other services to the public 52 24 12 5 3 0 4 79 9 701
2017 None of the above 52 23 13 3 4 0 4 78 8 766

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 35 34 17 6 7 0 1 70 13 174
2019 Federal regulators 34 6 52 0 8 0 0 40 8 14
2019 Compliance, inspection and enforcement 23 23 25 11 18 0 0 46 29 91
2019 Communications or public affairs 29 34 17 13 8 0 0 63 20 359
2019 Security 21 12 30 30 7 0 0 33 37 13
2019 Science and technology 18 32 25 13 11 0 0 51 24 409
2019 Administration and operations 30 28 24 10 8 0 1 58 18 579
2019 Human resources 36 30 21 7 6 0 1 66 13 252
2019 Financial management 41 27 16 9 7 0 0 68 16 164
2019 Procurement 39 19 23 12 5 0 2 59 17 46
2019 Real property 34 26 26 7 6 0 0 60 13 129
2019 Materiel management 50 20 6 11 13 0 0 69 25 31
2019 Information management 30 32 30 8 0 0 0 62 8 35
2019 Information technology 33 29 31 0 7 0 0 62 7 48
2019 Data sciences 32 30 20 11 7 0 0 62 18 43
2019 Policy 13 30 22 19 17 0 0 42 36 79
2019 Project management 24 31 25 12 8 0 0 55 20 286
2019 Other services to the public 35 30 17 9 8 0 1 65 17 847
2019 None of the above 37 27 18 7 9 1 0 65 17 651
2018 Client contact centre 32 30 21 12 5 0 0 62 17 203
2018 Compliance, inspection and enforcement 17 18 27 16 21 0 2 35 38 92
2018 Communications or public affairs 27 29 26 12 6 0 0 56 18 351
2018 Security 24 41 24 11 0 0 0 65 11 17
2018 Science and technology 20 31 23 13 13 1 0 51 26 398
2018 Administration and operations 25 28 25 11 10 0 0 53 22 585
2018 Human resources 28 30 22 11 10 0 0 58 21 237
2018 Financial management 36 27 19 10 6 1 2 64 16 159
2018 Procurement 43 28 17 9 2 0 0 71 11 42
2018 Real property 29 28 27 9 7 0 1 57 16 115
2018 Materiel management 39 14 24 11 12 0 0 53 23 36
2018 Information management 42 25 20 10 3 0 0 67 13 34
2018 Information technology 38 22 31 4 2 0 2 62 7 48
2018 Data sciences 28 49 21 2 0 0 0 77 2 33
2018 Policy 7 31 33 13 15 0 1 38 28 84
2018 Project management 24 30 23 12 10 0 0 55 22 310
2018 Other services to the public 32 29 20 10 8 0 1 62 18 787
2018 None of the above 31 27 20 9 11 0 1 59 20 609
2017 Client contact centre 34 30 17 10 7 1 1 66 17 211
2017 Federal regulators 7 23 27 17 26 0 0 30 43 12
2017 Compliance, inspection and enforcement 22 26 22 21 9 0 0 48 30 58
2017 Communications or public affairs 25 30 22 15 8 0 1 55 23 273
2017 Security 32 37 16 7 7 0 0 69 15 13
2017 Science and technology 21 34 27 12 6 0 0 55 18 330
2017 Administration and operations 25 31 22 14 7 0 0 57 22 495
2017 Human resources 30 27 25 8 9 0 1 58 17 208
2017 Financial management 40 26 20 10 4 1 1 66 14 168
2017 Procurement 38 23 26 9 5 0 0 61 14 40
2017 Real property 21 35 24 15 3 0 1 57 19 125
2017 Materiel management 27 48 9 9 8 0 0 75 16 26
2017 Information management 48 27 15 7 0 0 3 77 7 30
2017 Information technology 34 32 12 4 15 0 3 68 20 61
2017 Data sciences 37 32 8 23 0 0 0 69 23 27
2017 Policy 15 42 18 17 8 0 0 57 25 68
2017 Project management 23 35 22 13 7 0 0 58 20 308
2017 Other services to the public 33 28 20 11 7 0 0 62 18 700
2017 None of the above 35 30 18 10 5 0 1 66 16 764

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 30 32 18 14 3 1 2 64 17 173
2019 Federal regulators 25 33 13 15 14 0 0 58 29 13
2019 Compliance, inspection and enforcement 21 26 21 19 13 0 0 47 31 91
2019 Communications or public affairs 30 33 20 13 4 0 1 64 16 359
2019 Security 21 72 0 7 0 0 0 93 7 13
2019 Science and technology 29 39 22 7 3 0 0 68 10 407
2019 Administration and operations 32 35 20 8 5 0 1 67 12 579
2019 Human resources 30 39 18 10 3 0 1 69 12 252
2019 Financial management 32 35 20 8 3 0 1 68 11 163
2019 Procurement 28 36 23 10 2 0 0 65 12 46
2019 Real property 27 36 24 11 3 0 0 63 13 129
2019 Materiel management 30 20 30 7 14 0 0 49 20 30
2019 Information management 42 30 15 8 5 0 0 73 13 35
2019 Information technology 30 31 23 11 5 0 0 61 16 48
2019 Data sciences 27 38 21 9 4 0 0 65 13 43
2019 Policy 21 32 29 13 3 0 2 55 16 79
2019 Project management 30 35 18 12 5 0 0 65 17 287
2019 Other services to the public 38 31 15 8 7 0 1 70 15 843
2019 None of the above 34 28 19 10 8 1 0 62 18 651
2018 Client contact centre 22 30 26 15 5 1 1 54 20 204
2018 Compliance, inspection and enforcement 19 30 26 16 8 0 2 50 24 90
2018 Communications or public affairs 24 39 21 11 4 0 0 64 16 349
2018 Security 38 12 40 10 0 0 0 50 10 17
2018 Science and technology 20 41 25 11 4 0 0 60 15 398
2018 Administration and operations 25 34 25 8 6 0 1 60 14 586
2018 Human resources 29 29 25 10 6 1 1 59 16 235
2018 Financial management 30 33 25 7 2 1 1 65 10 158
2018 Procurement 27 38 20 13 3 0 0 64 16 42
2018 Real property 22 36 18 11 12 0 0 58 24 116
2018 Materiel management 23 20 28 19 10 0 0 43 29 37
2018 Information management 41 30 26 0 2 0 0 72 2 34
2018 Information technology 25 36 20 8 9 0 2 62 18 49
2018 Data sciences 42 31 12 3 13 0 0 73 16 32
2018 Policy 23 35 21 11 9 0 1 58 21 83
2018 Project management 19 38 23 13 7 0 0 58 19 309
2018 Other services to the public 29 31 23 8 8 1 1 61 16 782
2018 None of the above 27 31 22 12 7 1 1 59 19 612
2017 Client contact centre 30 27 20 13 6 1 2 59 20 211
2017 Federal regulators 20 32 22 19 7 0 0 51 26 12
2017 Compliance, inspection and enforcement 16 46 15 18 5 0 0 62 23 58
2017 Communications or public affairs 30 36 17 12 5 0 0 66 17 273
2017 Security 13 51 10 13 13 0 0 64 26 13
2017 Science and technology 27 33 23 10 5 1 0 61 16 332
2017 Administration and operations 29 34 20 9 6 1 2 64 16 495
2017 Human resources 31 34 16 10 5 2 2 68 16 209
2017 Financial management 35 30 22 7 5 1 1 66 12 168
2017 Procurement 42 39 3 9 5 0 2 83 14 40
2017 Real property 19 31 24 16 9 1 1 51 25 126
2017 Materiel management 26 26 29 11 8 0 0 52 19 26
2017 Information management 36 21 26 10 7 0 0 58 16 31
2017 Information technology 23 37 27 11 1 0 1 60 12 61
2017 Data sciences 37 35 6 20 0 3 0 74 20 27
2017 Policy 22 41 25 11 1 0 0 63 12 68
2017 Project management 26 33 25 8 6 1 1 60 15 308
2017 Other services to the public 35 30 19 10 5 0 1 65 15 699
2017 None of the above 33 31 18 11 6 0 1 64 17 762

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 43 22 17 8 4 1 4 69 13 173
2019 Federal regulators 40 12 28 0 20 0 0 52 20 13
2019 Compliance, inspection and enforcement 24 38 15 14 9 0 0 61 23 91
2019 Communications or public affairs 32 31 21 12 4 0 1 63 15 360
2019 Security 24 64 12 0 0 0 0 88 0 13
2019 Science and technology 24 38 24 10 4 0 0 62 14 406
2019 Administration and operations 26 35 23 9 5 0 1 62 15 580
2019 Human resources 25 28 24 15 8 0 0 53 23 252
2019 Financial management 25 36 23 10 5 0 0 61 16 163
2019 Procurement 34 29 17 19 2 0 0 62 21 46
2019 Real property 22 40 20 11 7 0 0 62 18 129
2019 Materiel management 26 19 30 11 14 0 0 45 25 30
2019 Information management 38 22 11 13 7 0 9 66 22 35
2019 Information technology 14 39 25 13 8 0 0 54 21 48
2019 Data sciences 34 29 21 14 2 0 0 63 16 43
2019 Policy 16 33 29 15 6 0 0 50 21 79
2019 Project management 18 36 28 13 5 0 0 54 18 287
2019 Other services to the public 43 28 15 8 5 0 1 72 13 844
2019 None of the above 29 31 20 11 7 1 0 61 18 651
2018 Client contact centre 32 32 19 10 4 1 2 66 15 203
2018 Compliance, inspection and enforcement 26 33 21 16 3 0 2 60 19 90
2018 Communications or public affairs 29 32 22 13 4 0 1 61 17 350
2018 Security 32 30 24 10 4 0 0 62 14 17
2018 Science and technology 21 37 25 13 4 0 0 58 17 396
2018 Administration and operations 25 31 25 12 4 0 1 58 17 584
2018 Human resources 17 34 25 15 7 1 1 51 23 234
2018 Financial management 29 29 27 9 4 1 1 59 13 157
2018 Procurement 23 45 14 13 5 0 0 68 18 42
2018 Real property 15 35 15 24 11 0 1 50 35 116
2018 Materiel management 28 23 25 9 12 0 2 53 21 37
2018 Information management 47 23 21 6 2 0 0 71 8 34
2018 Information technology 21 39 17 10 8 2 2 63 19 49
2018 Data sciences 42 32 14 6 6 0 0 73 13 32
2018 Policy 14 36 19 18 12 0 1 51 30 84
2018 Project management 15 34 25 18 8 0 0 49 26 310
2018 Other services to the public 33 29 20 9 6 1 1 63 16 784
2018 None of the above 23 31 24 12 8 1 2 55 21 608
2017 Client contact centre 38 26 18 8 5 1 3 67 14 210
2017 Federal regulators 20 24 32 17 7 0 0 44 24 12
2017 Compliance, inspection and enforcement 30 35 20 8 6 0 1 65 14 58
2017 Communications or public affairs 28 36 19 11 5 1 0 64 16 272
2017 Security 18 44 24 7 7 0 0 62 15 13
2017 Science and technology 21 35 22 13 7 0 1 57 21 332
2017 Administration and operations 25 36 22 10 6 0 1 62 16 495
2017 Human resources 19 33 22 14 9 1 2 54 23 209
2017 Financial management 29 36 19 10 5 0 1 66 15 167
2017 Procurement 33 25 14 14 5 2 7 64 20 40
2017 Real property 14 31 21 22 11 0 3 46 33 124
2017 Materiel management 20 18 32 18 12 0 0 38 30 26
2017 Information management 36 18 26 9 2 4 5 59 13 31
2017 Information technology 9 49 22 13 6 0 1 58 20 61
2017 Data sciences 28 36 21 8 6 0 0 65 14 27
2017 Policy 14 36 25 18 8 0 0 49 26 68
2017 Project management 20 32 28 12 8 0 0 52 20 308
2017 Other services to the public 38 29 18 9 4 0 2 69 13 700
2017 None of the above 28 32 20 13 6 0 1 61 19 761

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 43 24 20 7 4 0 2 69 11 172
2019 Federal regulators 36 6 36 0 21 0 0 43 21 12
2019 Compliance, inspection and enforcement 28 31 18 13 10 0 0 59 23 91
2019 Communications or public affairs 35 28 20 10 7 0 0 63 17 360
2019 Security 35 42 23 0 0 0 0 77 0 13
2019 Science and technology 31 35 21 8 4 0 0 67 12 406
2019 Administration and operations 36 30 18 10 7 0 0 65 16 579
2019 Human resources 33 26 22 12 7 0 0 59 19 251
2019 Financial management 27 37 18 12 6 0 0 64 18 163
2019 Procurement 42 24 21 10 4 0 0 66 13 46
2019 Real property 34 29 16 14 7 0 0 63 22 129
2019 Materiel management 30 18 25 13 14 0 0 47 27 30
2019 Information management 35 20 13 16 7 3 6 61 25 35
2019 Information technology 29 27 17 17 10 0 0 56 27 48
2019 Data sciences 30 42 19 5 4 0 0 72 9 43
2019 Policy 18 33 25 18 6 0 0 51 24 79
2019 Project management 28 32 20 14 6 0 0 60 20 286
2019 Other services to the public 45 26 15 8 6 0 1 72 14 840
2019 None of the above 32 32 18 10 7 1 0 65 17 650
2018 Client contact centre 31 36 15 10 6 1 1 68 16 204
2018 Compliance, inspection and enforcement 30 26 23 15 6 0 0 56 21 90
2018 Communications or public affairs 24 34 25 11 6 0 0 58 17 349
2018 Security 49 10 25 11 4 0 0 60 15 16
2018 Science and technology 26 38 20 11 5 0 0 64 16 396
2018 Administration and operations 30 35 19 10 5 0 1 65 15 586
2018 Human resources 23 35 21 11 10 0 0 58 21 236
2018 Financial management 26 34 25 10 3 1 1 62 13 158
2018 Procurement 33 26 24 16 0 0 0 60 16 42
2018 Real property 20 29 24 13 14 0 1 49 27 115
2018 Materiel management 18 27 19 26 10 0 0 44 36 37
2018 Information management 41 27 14 12 5 0 0 68 17 34
2018 Information technology 28 24 25 10 10 0 2 53 21 49
2018 Data sciences 35 44 13 3 3 0 2 81 6 32
2018 Policy 18 34 16 22 9 0 1 53 31 84
2018 Project management 22 32 23 15 7 0 1 54 22 308
2018 Other services to the public 34 31 18 9 6 0 1 66 16 784
2018 None of the above 31 27 20 13 8 0 1 58 21 607
2017 Client contact centre 34 28 18 14 5 0 2 63 19 211
2017 Federal regulators 20 24 29 19 7 0 0 44 26 12
2017 Compliance, inspection and enforcement 40 28 13 10 7 2 1 69 18 58
2017 Communications or public affairs 28 36 18 12 5 0 0 65 17 273
2017 Security 34 30 21 7 7 0 0 64 15 13
2017 Science and technology 29 31 21 10 7 1 1 60 18 332
2017 Administration and operations 29 34 19 10 6 1 1 64 16 495
2017 Human resources 26 33 20 10 9 0 2 60 19 209
2017 Financial management 32 32 18 9 7 1 2 66 16 168
2017 Procurement 35 30 23 5 5 0 2 67 10 40
2017 Real property 18 28 23 19 11 1 1 46 30 126
2017 Materiel management 16 27 36 13 8 0 0 43 21 26
2017 Information management 37 26 21 7 5 4 0 65 12 31
2017 Information technology 27 33 24 8 6 0 1 61 14 61
2017 Data sciences 32 30 8 22 8 0 0 62 29 27
2017 Policy 23 28 19 20 10 0 0 51 30 68
2017 Project management 24 30 23 14 8 0 1 55 22 308
2017 Other services to the public 37 33 17 8 4 0 1 71 12 700
2017 None of the above 31 32 18 10 6 1 1 65 16 764

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 50 17 18 10 4 0 1 68 13 173
2019 Federal regulators 52 6 18 9 14 0 0 58 23 13
2019 Compliance, inspection and enforcement 37 24 17 9 13 0 0 61 22 90
2019 Communications or public affairs 48 26 17 5 4 0 0 74 9 361
2019 Security 40 23 7 12 7 0 12 71 21 13
2019 Science and technology 43 29 16 7 5 0 0 72 13 407
2019 Administration and operations 45 25 16 9 5 0 1 71 13 576
2019 Human resources 45 29 13 8 5 0 0 74 13 251
2019 Financial management 40 35 11 4 9 1 0 75 13 163
2019 Procurement 53 19 9 14 5 0 0 72 19 46
2019 Real property 46 27 13 11 4 0 1 73 14 129
2019 Materiel management 32 25 23 5 16 0 0 57 20 30
2019 Information management 51 30 10 5 5 0 0 81 10 35
2019 Information technology 36 34 15 10 5 0 0 70 15 48
2019 Data sciences 58 23 8 2 9 0 0 81 11 43
2019 Policy 35 30 19 8 8 0 0 65 15 79
2019 Project management 44 26 16 9 4 0 0 71 14 286
2019 Other services to the public 50 25 12 6 7 0 1 75 13 841
2019 None of the above 43 25 14 9 8 1 0 69 17 651

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 42 31 18 6 3 0 0 73 9 172
2019 Federal regulators 34 22 24 6 14 0 0 56 20 13
2019 Compliance, inspection and enforcement 34 34 14 11 7 0 0 68 18 91
2019 Communications or public affairs 44 31 12 10 4 0 0 75 13 361
2019 Security 21 48 19 12 0 0 0 70 12 13
2019 Science and technology 37 34 17 7 4 0 0 72 11 406
2019 Administration and operations 36 32 20 7 4 0 0 69 11 579
2019 Human resources 34 31 18 12 6 0 0 65 17 250
2019 Financial management 31 38 18 5 7 0 0 69 12 161
2019 Procurement 32 37 22 7 2 0 0 69 9 45
2019 Real property 34 33 19 7 8 0 0 67 14 129
2019 Materiel management 41 19 29 5 7 0 0 60 11 30
2019 Information management 42 31 19 5 2 0 0 73 8 35
2019 Information technology 32 40 16 8 4 0 0 72 12 48
2019 Data sciences 51 25 15 9 0 0 0 76 9 43
2019 Policy 24 41 15 14 6 0 0 65 20 79
2019 Project management 34 34 21 7 5 0 0 68 11 286
2019 Other services to the public 52 26 13 5 2 0 1 79 8 839
2019 None of the above 46 28 16 5 3 1 1 76 8 649
2018 Client contact centre 36 33 20 8 2 1 1 70 10 204
2018 Compliance, inspection and enforcement 23 40 23 11 1 0 2 64 13 90
2018 Communications or public affairs 39 30 22 7 2 0 0 69 10 347
2018 Security 18 39 38 0 4 0 0 57 4 17
2018 Science and technology 37 34 16 9 3 0 0 71 13 397
2018 Administration and operations 35 31 21 10 3 0 0 66 13 584
2018 Human resources 24 28 21 14 12 1 0 53 26 235
2018 Financial management 31 34 19 12 2 1 1 67 14 157
2018 Procurement 29 29 26 9 7 0 0 58 16 42
2018 Real property 28 31 22 12 5 0 2 60 17 116
2018 Materiel management 32 32 27 7 2 0 0 64 10 36
2018 Information management 34 44 15 4 3 0 0 79 7 34
2018 Information technology 26 36 26 9 0 0 2 64 9 48
2018 Data sciences 40 38 12 6 0 2 2 81 6 32
2018 Policy 23 35 21 12 9 0 1 58 21 83
2018 Project management 27 36 25 9 3 0 0 63 12 309
2018 Other services to the public 45 32 11 7 3 0 1 78 10 785
2018 None of the above 42 30 16 8 3 0 1 73 11 608
2017 Client contact centre 38 32 19 7 3 0 2 71 10 210
2017 Federal regulators 15 19 34 22 10 0 0 34 32 12
2017 Compliance, inspection and enforcement 42 35 11 8 3 0 1 78 11 57
2017 Communications or public affairs 39 31 19 8 4 0 0 69 12 273
2017 Security 39 18 24 11 7 0 0 58 18 13
2017 Science and technology 37 35 14 9 3 0 1 74 12 331
2017 Administration and operations 32 35 18 9 5 0 1 67 15 494
2017 Human resources 25 33 19 11 11 0 2 59 22 208
2017 Financial management 41 31 15 9 4 0 1 72 13 168
2017 Procurement 26 47 18 7 2 0 0 72 9 40
2017 Real property 21 35 27 12 2 1 2 57 15 125
2017 Materiel management 40 38 12 10 0 0 0 78 10 25
2017 Information management 42 12 37 0 4 0 4 57 5 31
2017 Information technology 21 36 25 11 5 0 1 58 17 61
2017 Data sciences 42 31 11 10 6 0 0 73 16 27
2017 Policy 26 35 27 10 3 0 0 61 13 68
2017 Project management 24 38 24 9 4 1 1 63 13 307
2017 Other services to the public 50 29 12 4 2 0 2 81 7 698
2017 None of the above 45 29 15 6 2 1 1 76 9 763

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 53 23 17 2 3 0 1 77 6 172
2019 Federal regulators 33 30 31 0 6 0 0 63 6 13
2019 Compliance, inspection and enforcement 35 35 17 9 4 0 0 70 13 90
2019 Communications or public affairs 55 26 13 4 2 0 1 82 6 360
2019 Security 44 30 14 12 0 0 0 74 12 13
2019 Science and technology 48 33 12 5 2 0 0 81 7 405
2019 Administration and operations 50 28 12 6 3 0 1 79 9 579
2019 Human resources 63 21 9 4 2 0 1 85 6 252
2019 Financial management 50 29 8 7 3 0 2 82 10 162
2019 Procurement 73 12 7 4 0 0 4 88 4 46
2019 Real property 55 27 10 4 4 0 0 82 8 129
2019 Materiel management 43 37 7 5 9 0 0 80 14 30
2019 Information management 57 16 10 10 5 0 2 74 15 35
2019 Information technology 56 34 4 3 2 0 0 91 5 47
2019 Data sciences 59 30 2 7 2 0 0 88 9 43
2019 Policy 51 26 9 9 5 0 0 77 14 78
2019 Project management 54 22 13 7 3 0 1 77 10 286
2019 Other services to the public 53 24 14 4 3 0 1 78 8 841
2019 None of the above 50 26 13 4 5 1 0 78 10 648
2018 Client contact centre 51 22 15 5 6 0 1 74 11 206
2018 Compliance, inspection and enforcement 40 34 13 7 5 0 2 75 11 90
2018 Communications or public affairs 55 24 12 6 2 0 1 80 8 349
2018 Security 58 22 10 0 10 0 0 80 10 17
2018 Science and technology 50 33 12 4 1 0 0 83 5 397
2018 Administration and operations 55 26 10 4 3 0 1 83 7 585
2018 Human resources 61 25 8 4 1 0 0 87 5 233
2018 Financial management 57 22 10 4 4 1 3 81 8 157
2018 Procurement 54 23 11 7 0 0 4 81 7 42
2018 Real property 47 30 10 4 8 0 1 77 13 114
2018 Materiel management 35 31 17 14 4 0 0 66 17 37
2018 Information management 64 19 8 6 2 0 0 83 9 34
2018 Information technology 69 22 2 4 0 0 2 93 5 49
2018 Data sciences 58 27 6 6 3 0 0 86 9 31
2018 Policy 46 20 12 13 5 0 4 68 19 84
2018 Project management 56 24 12 4 3 0 1 81 7 309
2018 Other services to the public 52 27 13 4 4 0 1 79 8 785
2018 None of the above 47 27 12 8 5 0 1 75 13 606
2017 Client contact centre 54 21 18 5 2 0 0 75 7 211
2017 Federal regulators 46 30 17 7 0 0 0 76 7 12
2017 Compliance, inspection and enforcement 50 30 12 5 2 0 1 81 7 58
2017 Communications or public affairs 53 26 12 6 2 0 1 80 8 274
2017 Security 33 28 24 15 0 0 0 62 15 13
2017 Science and technology 49 33 12 5 2 0 0 82 6 332
2017 Administration and operations 60 22 8 5 4 0 1 83 8 497
2017 Human resources 59 24 9 4 1 0 3 85 6 207
2017 Financial management 64 19 9 3 3 0 1 84 6 167
2017 Procurement 76 14 2 5 0 0 2 93 5 39
2017 Real property 39 32 21 6 2 0 0 71 8 126
2017 Materiel management 59 11 18 12 0 0 0 71 12 26
2017 Information management 70 18 7 0 0 0 4 93 0 31
2017 Information technology 62 24 3 8 1 0 1 87 9 61
2017 Data sciences 57 21 6 8 8 0 0 78 16 27
2017 Policy 57 22 13 3 4 0 1 80 7 68
2017 Project management 54 21 14 6 3 0 1 77 9 309
2017 Other services to the public 58 23 13 4 2 0 0 81 6 701
2017 None of the above 58 26 11 5 1 0 1 84 6 767

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 66 11 7 5 2 3 7 85 7 172
2019 Federal regulators 58 15 13 8 0 0 6 78 8 13
2019 Compliance, inspection and enforcement 74 11 8 2 2 0 3 88 4 91
2019 Communications or public affairs 82 8 3 1 1 0 5 95 2 359
2019 Security 74 7 7 0 0 0 12 92 0 13
2019 Science and technology 76 13 3 2 2 1 4 93 4 406
2019 Administration and operations 78 9 3 3 1 1 6 93 4 576
2019 Human resources 80 9 2 2 0 0 6 95 3 251
2019 Financial management 69 16 5 1 2 1 6 91 4 162
2019 Procurement 85 4 8 0 0 0 4 92 0 46
2019 Real property 83 10 5 0 1 0 1 94 1 129
2019 Materiel management 75 11 9 0 5 0 0 86 5 30
2019 Information management 70 7 5 2 6 0 9 85 9 34
2019 Information technology 70 21 2 0 0 0 7 98 0 48
2019 Data sciences 78 12 0 2 0 0 7 97 3 41
2019 Policy 80 5 6 0 4 0 5 90 4 79
2019 Project management 79 9 3 2 2 1 5 93 4 287
2019 Other services to the public 76 12 3 2 2 0 4 92 5 838
2019 None of the above 70 14 6 2 2 2 4 89 5 648
2018 Client contact centre 60 20 11 1 3 0 4 84 5 204
2018 Compliance, inspection and enforcement 71 11 7 3 4 0 3 85 8 90
2018 Communications or public affairs 76 15 4 1 1 1 3 94 2 350
2018 Security 94 6 0 0 0 0 0 100 0 17
2018 Science and technology 75 13 3 3 2 1 4 92 5 395
2018 Administration and operations 72 14 5 2 2 2 3 90 4 586
2018 Human resources 72 16 3 1 2 1 5 94 4 236
2018 Financial management 71 16 4 2 1 1 6 93 3 158
2018 Procurement 77 10 4 7 0 0 2 89 7 42
2018 Real property 70 13 4 3 6 0 5 87 9 116
2018 Materiel management 69 16 9 0 0 2 4 90 0 37
2018 Information management 92 2 6 0 0 0 0 94 0 34
2018 Information technology 84 10 2 0 0 0 4 98 0 49
2018 Data sciences 71 8 3 0 3 2 12 92 4 32
2018 Policy 73 11 4 1 1 0 10 93 3 82
2018 Project management 74 15 4 1 1 1 4 94 2 308
2018 Other services to the public 66 16 7 3 3 2 4 87 6 781
2018 None of the above 65 18 7 3 2 2 4 87 5 603

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 71 12 7 6 3 0 1 84 9 174
2019 Federal regulators 72 11 12 0 5 0 0 83 5 14
2019 Compliance, inspection and enforcement 59 16 11 7 8 0 0 74 14 91
2019 Communications or public affairs 75 13 5 3 2 1 1 90 5 360
2019 Security 86 0 14 0 0 0 0 86 0 13
2019 Science and technology 74 12 6 4 4 0 1 87 7 405
2019 Administration and operations 70 17 6 3 4 0 1 87 7 577
2019 Human resources 75 10 8 3 3 1 1 86 6 251
2019 Financial management 71 12 6 3 5 1 2 86 8 162
2019 Procurement 85 6 4 4 0 0 2 92 4 46
2019 Real property 73 14 6 4 2 0 0 87 6 128
2019 Materiel management 60 7 20 9 4 0 0 66 13 31
2019 Information management 61 14 10 2 0 0 12 86 3 35
2019 Information technology 73 18 4 2 0 0 2 93 2 48
2019 Data sciences 72 11 9 5 2 0 0 83 7 43
2019 Policy 72 10 4 5 6 0 3 85 12 78
2019 Project management 78 11 5 4 2 0 1 89 6 284
2019 Other services to the public 69 15 7 2 4 0 1 85 7 843
2019 None of the above 68 13 8 5 4 1 1 83 9 651
2018 Client contact centre 64 15 6 7 5 0 3 81 12 205
2018 Compliance, inspection and enforcement 64 14 10 4 5 0 2 79 10 89
2018 Communications or public affairs 75 14 6 2 1 0 2 91 4 350
2018 Security 70 10 10 10 0 0 0 80 10 17
2018 Science and technology 68 16 9 3 3 1 1 85 6 397
2018 Administration and operations 70 15 6 3 3 0 2 87 7 582
2018 Human resources 70 14 6 3 3 1 3 88 6 236
2018 Financial management 72 8 9 2 3 2 3 85 5 158
2018 Procurement 80 7 6 2 0 2 2 92 3 41
2018 Real property 61 15 6 7 7 2 2 79 15 116
2018 Materiel management 76 14 6 0 4 0 0 90 4 37
2018 Information management 86 14 0 0 0 0 0 100 0 33
2018 Information technology 81 10 2 0 2 2 2 95 2 48
2018 Data sciences 69 13 6 3 3 0 5 87 7 31
2018 Policy 71 11 4 1 7 0 6 88 9 82
2018 Project management 72 13 5 4 3 0 3 88 7 308
2018 Other services to the public 64 17 8 3 5 0 3 84 8 786
2018 None of the above 62 16 9 6 5 0 2 79 11 605
2017 Client contact centre 70 9 11 3 4 0 3 82 7 210
2017 Federal regulators 55 15 20 10 0 0 0 71 10 12
2017 Compliance, inspection and enforcement 67 13 11 6 2 0 1 81 8 58
2017 Communications or public affairs 79 9 4 3 3 0 2 90 6 275
2017 Security 73 6 21 0 0 0 0 79 0 13
2017 Science and technology 76 13 4 2 3 1 2 90 5 333
2017 Administration and operations 71 14 6 5 2 0 2 87 7 496
2017 Human resources 76 13 3 3 1 2 2 92 5 209
2017 Financial management 76 9 4 2 4 0 5 89 7 169
2017 Procurement 77 11 7 0 0 0 4 93 0 41
2017 Real property 60 15 10 3 8 1 3 78 11 123
2017 Materiel management 62 21 13 4 0 0 0 82 4 26
2017 Information management 73 7 8 5 0 0 7 86 5 31
2017 Information technology 83 13 1 0 0 1 1 99 0 61
2017 Data sciences 77 10 3 0 8 0 3 89 8 27
2017 Policy 83 11 1 3 0 0 2 96 3 68
2017 Project management 74 12 6 2 2 1 2 89 4 310
2017 Other services to the public 73 13 6 5 3 0 1 87 8 702
2017 None of the above 73 15 4 4 2 1 1 90 6 765

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 58 21 13 7 1 0 1 79 8 173
2019 Federal regulators 39 21 28 6 5 0 0 60 11 13
2019 Compliance, inspection and enforcement 43 24 17 9 7 0 0 67 16 90
2019 Communications or public affairs 50 33 11 3 2 1 0 84 5 360
2019 Security 56 26 11 0 7 0 0 82 7 13
2019 Science and technology 46 34 13 5 2 0 0 80 7 403
2019 Administration and operations 45 35 13 3 3 0 0 80 6 578
2019 Human resources 65 22 8 3 1 0 1 88 4 252
2019 Financial management 47 32 14 4 2 0 2 80 6 163
2019 Procurement 70 16 4 8 0 0 2 88 8 46
2019 Real property 49 29 16 5 1 0 1 79 5 128
2019 Materiel management 36 13 28 22 0 0 0 50 22 31
2019 Information management 47 45 6 3 0 0 0 92 3 35
2019 Information technology 48 36 5 5 4 0 2 87 9 48
2019 Data sciences 59 20 14 7 0 0 0 79 7 43
2019 Policy 47 35 11 1 4 0 1 83 5 78
2019 Project management 53 25 14 5 2 0 0 79 7 284
2019 Other services to the public 49 31 12 4 3 0 0 81 7 837
2019 None of the above 48 29 13 5 4 1 1 77 9 648
2018 Client contact centre 46 24 15 9 5 0 1 71 14 206
2018 Compliance, inspection and enforcement 44 32 11 6 5 0 2 77 12 92
2018 Communications or public affairs 51 33 9 4 2 0 0 84 7 347
2018 Security 72 13 6 10 0 0 0 84 10 17
2018 Science and technology 38 36 16 6 3 0 0 74 10 397
2018 Administration and operations 48 33 13 4 2 0 0 81 6 586
2018 Human resources 58 25 11 4 1 0 1 84 5 235
2018 Financial management 48 24 15 6 5 1 0 74 11 159
2018 Procurement 65 26 4 2 2 0 0 91 5 42
2018 Real property 44 33 8 12 3 0 0 77 15 115
2018 Materiel management 31 34 23 8 4 0 0 65 12 37
2018 Information management 48 35 11 6 0 0 0 84 6 34
2018 Information technology 61 27 7 0 2 0 2 90 2 48
2018 Data sciences 64 19 14 0 3 0 0 83 3 33
2018 Policy 56 29 8 2 4 0 1 86 6 84
2018 Project management 47 32 13 6 2 0 0 79 8 310
2018 Other services to the public 42 33 18 4 2 0 1 76 6 785
2018 None of the above 41 33 15 7 3 0 1 75 10 613
2017 Client contact centre 48 29 12 7 2 1 1 78 9 211
2017 Federal regulators 40 24 8 18 10 0 0 64 28 11
2017 Compliance, inspection and enforcement 39 37 9 10 3 0 1 78 13 58
2017 Communications or public affairs 54 28 11 4 1 0 2 84 5 275
2017 Security 59 26 5 10 0 0 0 84 10 13
2017 Science and technology 45 34 13 5 3 0 1 80 7 333
2017 Administration and operations 43 34 15 4 2 0 1 78 6 497
2017 Human resources 65 20 11 2 0 0 1 86 3 209
2017 Financial management 53 29 7 5 3 1 2 85 8 168
2017 Procurement 62 29 7 0 0 0 2 93 0 41
2017 Real property 39 35 16 4 2 1 2 77 7 124
2017 Materiel management 34 32 20 14 0 0 0 66 14 26
2017 Information management 55 24 12 5 0 0 4 82 5 31
2017 Information technology 64 25 8 0 0 2 1 92 0 61
2017 Data sciences 61 16 12 3 8 0 0 77 10 27
2017 Policy 65 19 7 4 4 0 0 84 8 68
2017 Project management 50 28 14 4 3 0 0 79 7 310
2017 Other services to the public 46 34 14 4 2 0 0 80 6 702
2017 None of the above 49 31 11 5 3 0 1 81 8 767

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 67 13 9 8 2 0 1 82 10 172
2019 Federal regulators 38 16 35 6 6 0 0 54 11 14
2019 Compliance, inspection and enforcement 51 14 15 9 10 0 0 66 19 90
2019 Communications or public affairs 57 22 12 6 2 0 0 80 8 361
2019 Security 60 21 4 0 14 0 0 82 14 13
2019 Science and technology 58 26 7 5 3 0 0 84 9 404
2019 Administration and operations 56 23 12 5 4 0 0 80 9 575
2019 Human resources 65 18 7 6 3 0 2 84 9 248
2019 Financial management 56 23 10 4 6 0 2 80 10 163
2019 Procurement 65 18 6 10 0 0 2 84 10 46
2019 Real property 61 19 10 5 5 0 0 80 10 127
2019 Materiel management 43 20 15 13 9 0 0 63 22 31
2019 Information management 59 20 11 5 5 0 0 79 10 35
2019 Information technology 49 27 8 7 7 0 2 78 14 48
2019 Data sciences 69 20 7 2 2 0 0 89 4 43
2019 Policy 56 14 15 6 8 0 1 71 14 78
2019 Project management 60 22 10 4 4 0 0 81 8 279
2019 Other services to the public 60 20 8 5 6 0 1 80 12 840
2019 None of the above 56 21 9 7 6 1 0 79 12 644
2018 Client contact centre 47 25 14 7 5 0 2 73 12 205
2018 Compliance, inspection and enforcement 46 32 8 7 5 0 2 80 12 91
2018 Communications or public affairs 52 27 11 5 5 0 0 79 10 346
2018 Security 51 14 21 4 10 0 0 65 14 17
2018 Science and technology 51 23 16 6 4 0 0 74 10 395
2018 Administration and operations 50 26 14 6 4 0 0 76 10 583
2018 Human resources 58 17 12 6 6 0 1 76 13 235
2018 Financial management 61 22 8 3 5 1 0 84 8 158
2018 Procurement 65 21 11 2 0 0 0 87 2 42
2018 Real property 52 20 9 8 11 0 0 72 19 115
2018 Materiel management 41 36 11 6 6 0 0 78 12 37
2018 Information management 55 31 11 0 3 0 0 86 3 34
2018 Information technology 67 9 13 4 4 0 2 78 9 49
2018 Data sciences 75 16 5 0 3 0 0 91 3 33
2018 Policy 51 29 11 2 5 0 1 81 8 84
2018 Project management 54 21 12 5 7 0 1 76 12 308
2018 Other services to the public 49 26 11 6 7 0 1 76 13 786
2018 None of the above 46 24 12 8 9 0 1 71 17 608
2017 Client contact centre 57 21 8 8 4 1 1 79 12 211
2017 Federal regulators 37 22 0 31 10 0 0 60 40 12
2017 Compliance, inspection and enforcement 59 24 8 6 2 1 0 84 8 57
2017 Communications or public affairs 61 22 8 5 3 0 2 84 8 274
2017 Security 50 30 20 0 0 0 0 80 0 13
2017 Science and technology 55 24 10 6 3 0 1 80 10 331
2017 Administration and operations 57 24 8 5 4 0 1 82 9 496
2017 Human resources 67 15 7 6 2 0 2 84 9 206
2017 Financial management 62 19 8 3 5 0 4 84 8 169
2017 Procurement 66 18 9 7 0 0 0 84 7 41
2017 Real property 52 26 8 4 8 0 2 80 13 124
2017 Materiel management 49 35 5 11 0 0 0 84 11 26
2017 Information management 75 13 5 2 0 0 4 92 2 31
2017 Information technology 53 32 11 3 0 0 1 86 3 61
2017 Data sciences 67 15 6 6 6 0 0 82 11 27
2017 Policy 69 17 11 1 2 0 0 86 3 68
2017 Project management 60 21 10 5 3 0 1 82 8 310
2017 Other services to the public 56 20 11 7 5 0 0 77 12 702
2017 None of the above 58 22 9 6 4 0 1 81 10 769

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 69 8 3 3 0 1 17 92 4 171
2019 Federal regulators 46 6 12 0 5 0 31 75 7 14
2019 Compliance, inspection and enforcement 59 17 6 2 0 0 16 91 2 89
2019 Communications or public affairs 64 9 5 3 1 0 17 89 4 358
2019 Security 55 12 7 0 0 0 26 90 0 13
2019 Science and technology 58 17 4 2 1 0 17 90 4 399
2019 Administration and operations 53 18 7 3 2 0 16 86 6 577
2019 Human resources 67 9 4 1 0 0 18 93 2 250
2019 Financial management 48 17 9 3 0 1 21 84 4 162
2019 Procurement 63 15 2 6 0 0 13 91 7 45
2019 Real property 53 16 11 2 2 0 16 83 4 128
2019 Materiel management 59 9 8 13 0 0 11 76 15 31
2019 Information management 59 16 2 0 0 0 22 97 0 34
2019 Information technology 67 14 5 0 1 0 12 93 2 47
2019 Data sciences 73 11 2 0 0 0 14 98 0 42
2019 Policy 64 12 6 3 1 0 14 88 4 77
2019 Project management 62 15 5 3 2 0 13 89 5 281
2019 Other services to the public 62 11 5 2 1 0 18 90 4 833
2019 None of the above 62 12 7 1 1 1 15 89 3 648
2018 Client contact centre 55 13 4 1 4 0 24 89 6 204
2018 Compliance, inspection and enforcement 55 13 7 0 3 0 22 87 4 92
2018 Communications or public affairs 55 13 5 2 1 0 24 90 4 346
2018 Security 43 9 5 0 0 0 43 92 0 16
2018 Science and technology 57 16 6 2 1 1 18 90 3 394
2018 Administration and operations 48 22 8 4 1 0 17 84 6 580
2018 Human resources 57 8 4 1 1 0 28 91 3 235
2018 Financial management 48 12 11 4 2 1 22 78 8 160
2018 Procurement 66 14 4 0 2 0 13 92 3 41
2018 Real property 48 22 10 2 0 0 19 86 2 114
2018 Materiel management 49 12 16 4 2 0 17 74 7 36
2018 Information management 55 2 0 3 0 0 40 95 5 34
2018 Information technology 66 11 4 0 2 0 17 92 3 49
2018 Data sciences 66 5 0 0 0 0 30 100 0 33
2018 Policy 49 14 6 2 1 0 28 87 5 84
2018 Project management 51 18 6 4 2 0 18 85 8 308
2018 Other services to the public 53 14 7 3 1 1 22 86 4 781
2018 None of the above 57 16 7 2 1 0 18 89 3 604
2017 Client contact centre 58 9 4 4 2 1 22 87 7 211
2017 Federal regulators 51 0 27 7 0 0 15 59 8 12
2017 Compliance, inspection and enforcement 55 13 3 3 1 0 24 90 6 58
2017 Communications or public affairs 63 9 3 3 1 0 20 91 5 275
2017 Security 89 0 0 0 0 0 11 100 0 13
2017 Science and technology 55 17 5 2 1 0 21 91 3 333
2017 Administration and operations 52 18 8 3 2 0 16 84 5 496
2017 Human resources 57 10 4 0 1 1 27 93 2 208
2017 Financial management 53 13 6 3 2 0 22 85 7 169
2017 Procurement 60 20 2 0 0 0 18 97 0 41
2017 Real property 49 27 8 0 0 0 16 90 0 126
2017 Materiel management 48 18 18 0 0 0 16 79 0 26
2017 Information management 57 5 10 0 0 0 28 86 0 31
2017 Information technology 65 12 0 4 1 0 18 94 6 61
2017 Data sciences 63 6 3 6 0 0 22 89 7 27
2017 Policy 66 11 5 1 2 0 14 90 4 68
2017 Project management 53 15 6 2 1 0 23 88 5 308
2017 Other services to the public 55 14 5 2 1 0 22 89 4 698
2017 None of the above 61 13 5 1 1 0 19 90 3 764

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 58 21 11 5 1 1 2 82 7 173
2019 Federal regulators 46 11 18 6 20 0 0 57 25 14
2019 Compliance, inspection and enforcement 33 21 23 14 9 0 0 54 23 90
2019 Communications or public affairs 56 25 12 2 1 1 2 84 3 359
2019 Security 58 5 26 12 0 0 0 63 12 13
2019 Science and technology 62 26 8 2 1 0 1 89 3 401
2019 Administration and operations 53 25 13 5 2 0 2 80 7 578
2019 Human resources 77 14 4 2 1 0 2 94 3 251
2019 Financial management 69 21 5 0 1 0 4 94 1 163
2019 Procurement 63 21 7 8 0 0 0 84 8 46
2019 Real property 69 16 10 3 1 0 2 86 4 128
2019 Materiel management 60 13 20 4 0 0 2 75 5 31
2019 Information management 54 38 5 0 2 0 0 92 2 35
2019 Information technology 57 23 13 2 0 0 5 84 2 48
2019 Data sciences 70 23 2 2 0 0 2 95 2 43
2019 Policy 63 18 11 1 3 0 4 84 4 78
2019 Project management 60 26 10 3 1 0 1 86 4 282
2019 Other services to the public 50 26 15 5 3 0 1 77 9 840
2019 None of the above 63 20 9 2 2 1 2 87 4 649
2018 Client contact centre 48 30 9 7 1 0 5 82 9 206
2018 Compliance, inspection and enforcement 34 24 19 14 7 0 2 59 22 92
2018 Communications or public affairs 53 28 11 4 2 0 2 82 6 346
2018 Security 63 11 16 0 10 0 0 74 10 17
2018 Science and technology 53 33 10 2 0 1 2 88 2 397
2018 Administration and operations 49 26 14 5 3 0 3 77 8 582
2018 Human resources 67 16 6 1 4 0 6 88 5 232
2018 Financial management 63 22 4 1 1 1 8 93 2 158
2018 Procurement 61 34 2 0 0 0 2 98 0 42
2018 Real property 55 27 8 4 3 0 4 85 7 115
2018 Materiel management 64 29 4 0 0 0 4 96 0 37
2018 Information management 58 31 8 0 0 0 2 92 0 34
2018 Information technology 71 13 3 2 7 0 4 87 9 49
2018 Data sciences 71 26 3 0 0 0 0 97 0 33
2018 Policy 54 30 10 2 1 0 2 86 4 83
2018 Project management 50 32 12 3 1 0 2 83 5 309
2018 Other services to the public 41 31 16 6 3 1 2 75 9 782
2018 None of the above 55 24 11 4 2 1 3 82 6 609
2017 Client contact centre 59 24 9 3 3 1 1 85 6 211
2017 Federal regulators 54 13 24 0 10 0 0 66 10 12
2017 Compliance, inspection and enforcement 46 30 11 5 7 0 1 77 12 58
2017 Communications or public affairs 64 23 8 1 1 0 2 89 2 273
2017 Security 50 38 0 0 11 0 0 89 11 13
2017 Science and technology 57 26 10 1 1 1 4 87 3 332
2017 Administration and operations 53 27 11 3 2 1 4 83 6 494
2017 Human resources 69 17 6 2 0 0 6 92 2 206
2017 Financial management 74 15 4 2 0 0 4 93 2 167
2017 Procurement 52 41 3 2 0 0 2 95 2 41
2017 Real property 52 26 11 1 2 0 8 85 3 125
2017 Materiel management 64 22 9 4 0 0 0 87 4 26
2017 Information management 58 35 3 0 0 0 4 97 0 31
2017 Information technology 67 13 4 1 1 2 12 91 3 59
2017 Data sciences 56 33 11 0 0 0 0 89 0 27
2017 Policy 74 16 9 1 0 0 0 90 1 68
2017 Project management 58 26 8 3 2 0 3 87 5 308
2017 Other services to the public 47 31 14 4 2 0 1 79 6 699
2017 None of the above 61 22 8 3 1 1 4 87 4 761

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 20 20 7 5 1 3 67 12 174
2019 Federal regulators 57 9 18 5 11 0 0 66 16 14
2019 Compliance, inspection and enforcement 54 13 11 5 17 0 0 67 22 91
2019 Communications or public affairs 54 16 14 8 6 0 2 72 14 360
2019 Security 28 41 0 19 0 12 0 79 21 13
2019 Science and technology 40 20 15 11 13 0 1 61 24 405
2019 Administration and operations 57 19 8 6 10 0 1 76 16 578
2019 Human resources 62 16 4 8 9 0 1 79 17 251
2019 Financial management 59 19 8 3 10 0 1 79 13 163
2019 Procurement 59 11 19 6 0 0 4 74 6 45
2019 Real property 62 12 11 5 8 0 1 76 13 128
2019 Materiel management 58 9 26 0 6 0 0 67 6 31
2019 Information management 50 14 10 10 10 0 5 68 22 35
2019 Information technology 59 25 6 3 5 0 2 86 8 48
2019 Data sciences 52 4 8 17 16 0 2 58 34 43
2019 Policy 63 16 5 6 7 0 3 82 13 78
2019 Project management 50 15 14 9 12 0 1 65 20 283
2019 Other services to the public 55 17 10 7 8 0 2 74 15 844
2019 None of the above 57 19 9 5 8 1 1 77 14 650
2018 Client contact centre 43 16 20 7 8 0 5 62 16 206
2018 Compliance, inspection and enforcement 47 17 12 11 11 0 3 66 22 91
2018 Communications or public affairs 52 17 11 7 10 0 3 72 17 347
2018 Security 40 39 5 11 6 0 0 79 17 16
2018 Science and technology 38 19 16 11 15 0 1 57 26 396
2018 Administration and operations 53 18 13 7 7 0 1 72 15 585
2018 Human resources 59 17 7 5 9 0 3 78 14 236
2018 Financial management 60 16 6 6 7 1 3 80 14 160
2018 Procurement 70 7 19 0 2 0 2 78 2 42
2018 Real property 52 20 13 7 6 1 1 73 14 115
2018 Materiel management 25 19 24 20 8 0 4 46 29 37
2018 Information management 70 19 3 5 3 0 0 89 8 34
2018 Information technology 57 19 8 6 9 0 2 77 15 49
2018 Data sciences 50 22 10 6 10 0 3 74 16 33
2018 Policy 63 20 9 4 3 0 1 84 7 84
2018 Project management 46 17 13 10 12 0 2 64 23 307
2018 Other services to the public 48 20 12 8 11 0 2 69 19 786
2018 None of the above 48 20 11 8 11 0 1 70 19 613
2017 Client contact centre 45 20 13 8 11 0 2 67 20 211
2017 Federal regulators 54 22 7 7 10 0 0 75 17 12
2017 Compliance, inspection and enforcement 53 23 9 10 4 0 1 76 14 58
2017 Communications or public affairs 52 17 12 8 7 0 3 71 16 275
2017 Security 53 22 7 10 7 0 0 75 18 13
2017 Science and technology 38 17 18 12 13 0 2 57 25 333
2017 Administration and operations 45 27 10 8 7 0 2 74 16 496
2017 Human resources 60 15 7 8 6 1 3 78 14 209
2017 Financial management 59 17 8 3 6 1 5 81 10 169
2017 Procurement 52 35 7 4 0 0 2 88 5 41
2017 Real property 52 19 13 6 7 0 3 73 13 126
2017 Materiel management 43 23 12 5 13 0 4 69 19 26
2017 Information management 46 39 5 3 2 0 4 89 6 31
2017 Information technology 46 25 13 3 8 0 5 75 12 61
2017 Data sciences 36 23 18 6 12 0 5 62 19 27
2017 Policy 61 19 10 4 4 0 1 81 8 68
2017 Project management 45 21 14 10 7 1 3 69 17 310
2017 Other services to the public 50 19 12 9 8 0 2 70 18 702
2017 None of the above 50 19 10 8 10 0 2 71 18 768

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 55 26 12 1 4 0 2 83 5 172
2019 Federal regulators 49 11 30 10 0 0 0 60 10 14
2019 Compliance, inspection and enforcement 46 35 10 8 1 0 0 82 9 91
2019 Communications or public affairs 50 29 14 3 2 1 0 80 5 361
2019 Security 63 19 19 0 0 0 0 81 0 13
2019 Science and technology 45 36 13 3 2 0 1 82 5 405
2019 Administration and operations 52 28 15 3 2 0 0 80 5 578
2019 Human resources 51 28 15 3 1 0 1 80 4 249
2019 Financial management 52 30 13 3 1 0 1 83 4 163
2019 Procurement 47 29 11 6 5 0 2 77 11 46
2019 Real property 58 25 12 3 1 0 1 84 4 128
2019 Materiel management 61 24 15 0 0 0 0 85 0 31
2019 Information management 48 35 15 2 0 0 0 82 2 35
2019 Information technology 55 27 11 4 0 0 2 85 4 48
2019 Data sciences 58 28 11 2 0 0 0 86 2 43
2019 Policy 44 22 22 8 3 0 1 67 10 78
2019 Project management 51 33 11 4 1 0 1 85 4 284
2019 Other services to the public 54 28 12 3 2 0 1 83 5 841
2019 None of the above 55 26 11 4 2 1 1 83 6 645
2018 Client contact centre 46 31 16 3 1 0 3 80 4 205
2018 Compliance, inspection and enforcement 41 38 9 7 3 0 2 81 10 91
2018 Communications or public affairs 47 34 11 4 1 0 2 83 5 347
2018 Security 46 28 26 0 0 0 0 74 0 17
2018 Science and technology 40 41 13 3 2 0 1 82 5 396
2018 Administration and operations 47 32 15 4 2 0 1 80 5 584
2018 Human resources 53 29 13 3 1 0 1 83 4 235
2018 Financial management 49 31 11 4 4 1 1 81 8 160
2018 Procurement 53 24 16 7 0 0 0 78 7 42
2018 Real property 47 25 17 4 3 0 3 75 8 115
2018 Materiel management 62 27 10 0 0 0 0 90 0 38
2018 Information management 52 27 21 0 0 0 0 79 0 34
2018 Information technology 50 29 13 2 2 0 4 83 4 49
2018 Data sciences 68 22 3 3 3 0 0 90 6 33
2018 Policy 36 38 21 2 1 0 1 75 4 84
2018 Project management 49 31 14 2 1 0 2 82 4 310
2018 Other services to the public 46 33 13 4 2 1 2 80 6 786
2018 None of the above 53 26 13 4 2 1 2 81 6 611
2017 Client contact centre 53 29 12 4 1 0 2 83 5 210
2017 Federal regulators 44 7 32 0 10 7 0 55 10 12
2017 Compliance, inspection and enforcement 43 34 15 5 0 0 3 79 5 58
2017 Communications or public affairs 48 31 16 3 1 0 1 80 5 274
2017 Security 53 47 0 0 0 0 0 100 0 13
2017 Science and technology 50 33 9 4 3 0 1 83 7 332
2017 Administration and operations 50 31 12 4 1 0 2 83 5 495
2017 Human resources 52 28 14 2 1 1 2 82 3 209
2017 Financial management 56 22 12 3 4 1 2 80 7 169
2017 Procurement 61 20 11 3 2 0 2 84 5 41
2017 Real property 52 28 10 4 1 1 3 85 4 125
2017 Materiel management 47 20 21 4 3 0 4 71 8 26
2017 Information management 57 27 9 0 2 0 4 88 2 31
2017 Information technology 38 33 18 10 0 0 1 72 10 59
2017 Data sciences 44 29 11 5 5 0 7 78 10 27
2017 Policy 57 24 16 2 1 0 0 81 3 68
2017 Project management 50 31 12 3 1 0 3 84 4 309
2017 Other services to the public 53 29 11 3 3 0 1 83 6 702
2017 None of the above 57 28 9 4 1 0 2 86 5 766

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 22 38 28 9 2 0 0 60 12 174
2019 Federal regulators 18 23 23 25 11 0 0 40 36 14
2019 Compliance, inspection and enforcement 13 22 37 18 10 0 0 35 28 91
2019 Communications or public affairs 16 36 36 11 1 0 0 51 12 361
2019 Security 0 40 30 30 0 0 0 40 30 13
2019 Science and technology 12 36 35 14 3 0 0 47 17 408
2019 Administration and operations 14 37 35 11 4 0 0 50 14 581
2019 Human resources 17 32 31 14 6 0 0 49 20 253
2019 Financial management 13 41 32 9 5 0 0 54 14 164
2019 Procurement 12 33 40 13 2 0 0 45 15 46
2019 Real property 17 32 32 19 1 0 0 49 20 129
2019 Materiel management 21 23 45 7 4 0 0 44 11 31
2019 Information management 20 40 28 8 5 0 0 60 12 35
2019 Information technology 16 28 33 16 7 0 0 45 23 48
2019 Data sciences 14 45 32 7 2 0 0 59 9 43
2019 Policy 2 33 36 19 9 0 0 36 28 79
2019 Project management 12 32 37 13 5 0 0 45 19 287
2019 Other services to the public 21 39 25 9 5 0 0 61 14 849
2019 None of the above 21 31 30 13 5 1 0 52 18 653
2018 Client contact centre 18 33 33 10 6 0 0 52 16 207
2018 Compliance, inspection and enforcement 8 27 31 24 10 0 0 34 35 91
2018 Communications or public affairs 13 38 34 12 3 0 0 51 15 351
2018 Security 10 48 24 4 14 0 0 58 18 17
2018 Science and technology 9 33 37 17 4 0 0 43 20 397
2018 Administration and operations 12 31 38 16 3 0 0 43 19 585
2018 Human resources 13 24 39 18 6 0 0 37 24 235
2018 Financial management 15 34 33 12 5 0 0 49 18 162
2018 Procurement 11 37 32 15 4 0 0 48 20 43
2018 Real property 10 31 32 21 6 0 0 41 27 116
2018 Materiel management 25 21 27 19 5 0 2 47 25 38
2018 Information management 33 43 16 8 0 0 0 76 8 34
2018 Information technology 15 33 37 14 0 0 0 49 14 49
2018 Data sciences 19 43 35 0 3 0 0 62 3 33
2018 Policy 4 25 47 17 8 0 0 28 24 84
2018 Project management 11 27 44 15 3 0 0 38 18 313
2018 Other services to the public 20 34 30 12 4 0 0 54 16 790
2018 None of the above 18 29 32 15 6 0 0 47 21 614
2017 Client contact centre 17 36 32 9 5 1 0 54 14 211
2017 Federal regulators 13 22 39 10 17 0 0 35 26 12
2017 Compliance, inspection and enforcement 14 23 33 22 9 0 0 37 30 58
2017 Communications or public affairs 9 33 42 13 3 0 0 41 16 275
2017 Security 6 50 26 0 18 0 0 56 18 13
2017 Science and technology 7 38 39 11 5 0 0 46 16 333
2017 Administration and operations 10 29 37 16 7 0 0 40 23 495
2017 Human resources 10 20 43 19 9 0 0 30 27 209
2017 Financial management 15 32 36 14 3 0 0 47 17 169
2017 Procurement 16 27 38 14 4 0 0 43 18 41
2017 Real property 10 21 45 19 5 0 0 32 24 125
2017 Materiel management 2 31 41 14 8 4 0 35 22 26
2017 Information management 21 40 28 5 2 0 4 63 8 31
2017 Information technology 9 51 28 11 1 0 0 60 12 61
2017 Data sciences 20 29 37 6 8 0 0 50 13 27
2017 Policy 4 35 42 16 3 0 0 39 19 68
2017 Project management 9 31 39 12 9 0 0 40 21 310
2017 Other services to the public 20 34 31 10 5 0 0 54 15 703
2017 None of the above 16 31 35 13 4 1 0 48 17 770

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 10 15 38 23 14 0 0 37 25 170
2019 Federal regulators 20 21 22 19 19 0 0 37 41 13
2019 Compliance, inspection and enforcement 17 20 45 9 9 0 0 18 37 91
2019 Communications or public affairs 8 25 36 22 9 0 0 31 33 358
2019 Security 0 18 44 32 5 0 0 37 18 13
2019 Science and technology 8 17 41 21 13 0 0 34 25 406
2019 Administration and operations 10 20 40 21 9 0 0 30 30 576
2019 Human resources 12 21 35 20 13 0 0 32 33 250
2019 Financial management 11 15 39 28 8 0 0 35 26 162
2019 Procurement 5 35 38 15 6 0 0 21 40 46
2019 Real property 8 19 33 27 12 0 1 40 27 128
2019 Materiel management 0 26 44 16 14 0 0 30 26 31
2019 Information management 5 23 41 19 11 0 0 31 28 35
2019 Information technology 12 21 38 14 15 0 0 29 33 48
2019 Data sciences 7 14 42 20 16 0 0 37 21 43
2019 Policy 10 29 41 16 4 0 0 20 39 79
2019 Project management 10 22 38 21 9 0 0 30 32 285
2019 Other services to the public 10 17 36 22 14 0 0 36 28 839
2019 None of the above 10 17 34 24 14 0 1 39 27 646
2018 Client contact centre 5 16 36 28 13 0 2 42 22 205
2018 Compliance, inspection and enforcement 15 23 38 15 10 0 0 25 37 92
2018 Communications or public affairs 10 18 40 25 7 0 0 32 28 345
2018 Security 0 14 52 34 0 0 0 34 14 17
2018 Science and technology 8 19 41 25 7 0 0 33 27 396
2018 Administration and operations 10 22 39 18 11 0 0 30 31 582
2018 Human resources 12 21 42 15 9 0 0 25 33 233
2018 Financial management 8 20 38 19 15 0 1 34 27 159
2018 Procurement 9 18 40 23 11 0 0 34 26 43
2018 Real property 10 22 33 24 10 0 0 34 33 115
2018 Materiel management 8 32 21 20 13 0 6 36 42 38
2018 Information management 0 14 23 42 20 0 0 62 14 32
2018 Information technology 10 16 25 32 15 1 0 48 26 49
2018 Data sciences 3 9 30 33 25 0 0 57 13 33
2018 Policy 14 24 47 14 0 0 1 14 38 85
2018 Project management 10 22 39 22 6 0 0 28 32 313
2018 Other services to the public 10 17 37 23 12 0 0 35 27 776
2018 None of the above 11 18 36 23 12 0 0 35 29 612
2017 Client contact centre 6 17 35 24 17 1 1 41 23 211
2017 Federal regulators 10 33 50 0 7 0 0 7 43 12
2017 Compliance, inspection and enforcement 7 22 31 25 13 2 0 39 29 58
2017 Communications or public affairs 6 20 46 20 8 0 0 28 26 274
2017 Security 7 5 33 44 11 0 0 54 13 13
2017 Science and technology 5 16 41 28 9 0 0 37 21 331
2017 Administration and operations 10 17 42 21 9 0 0 30 28 496
2017 Human resources 10 23 39 19 9 0 0 28 33 209
2017 Financial management 8 19 36 24 12 0 2 36 27 168
2017 Procurement 4 23 40 30 2 0 0 32 27 41
2017 Real property 8 23 30 25 11 1 1 37 32 126
2017 Materiel management 0 28 46 18 9 0 0 27 28 26
2017 Information management 7 7 41 25 15 0 4 42 14 31
2017 Information technology 3 9 40 29 19 0 0 48 11 61
2017 Data sciences 12 8 38 24 17 0 0 41 21 27
2017 Policy 7 20 44 19 9 0 0 28 27 68
2017 Project management 9 18 39 23 11 0 0 34 27 310
2017 Other services to the public 8 20 36 24 12 0 1 36 28 699
2017 None of the above 7 17 36 25 14 1 1 40 24 760

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 19 39 17 9 9 8 0 62 19 172
2019 Federal regulators 21 43 25 5 6 0 0 64 11 14
2019 Compliance, inspection and enforcement 25 40 15 16 5 0 0 64 21 91
2019 Communications or public affairs 27 46 15 8 2 2 1 75 10 360
2019 Security 0 76 19 0 0 5 0 80 0 13
2019 Science and technology 22 48 15 10 3 1 0 71 13 409
2019 Administration and operations 26 40 18 12 4 0 0 66 16 580
2019 Human resources 42 40 9 6 2 1 0 83 8 252
2019 Financial management 28 45 13 6 5 2 0 75 12 163
2019 Procurement 25 45 19 6 4 2 0 71 10 46
2019 Real property 27 48 16 5 2 2 0 76 7 128
2019 Materiel management 26 43 16 15 0 0 0 69 15 31
2019 Information management 25 49 13 8 2 3 0 76 10 35
2019 Information technology 32 31 21 9 2 5 0 67 11 48
2019 Data sciences 22 43 14 19 0 2 0 66 19 43
2019 Policy 26 53 5 10 6 0 0 79 16 79
2019 Project management 28 46 13 9 3 1 0 74 12 286
2019 Other services to the public 23 36 17 12 8 3 0 61 21 846
2019 None of the above 26 34 17 11 7 4 0 62 19 649
2018 Client contact centre 13 39 23 12 8 5 0 55 21 206
2018 Compliance, inspection and enforcement 16 43 12 17 13 0 0 58 29 92
2018 Communications or public affairs 24 40 17 10 6 3 0 66 17 350
2018 Security 20 46 24 10 0 0 0 66 10 17
2018 Science and technology 20 46 16 12 3 2 1 68 16 397
2018 Administration and operations 23 42 16 10 6 3 0 67 17 586
2018 Human resources 30 43 12 11 3 0 0 74 14 237
2018 Financial management 19 43 23 7 5 3 0 64 12 159
2018 Procurement 24 47 23 5 2 0 0 70 7 43
2018 Real property 24 43 12 11 9 2 0 67 20 116
2018 Materiel management 28 35 22 5 7 2 0 65 13 38
2018 Information management 16 62 8 12 2 0 0 78 14 34
2018 Information technology 25 38 22 4 8 2 0 64 13 48
2018 Data sciences 27 52 11 7 3 0 0 79 10 33
2018 Policy 20 38 24 8 7 2 1 60 15 85
2018 Project management 21 45 16 11 4 3 0 68 16 312
2018 Other services to the public 19 35 19 16 9 2 0 55 26 788
2018 None of the above 18 32 21 15 9 3 1 52 25 612
2017 Client contact centre 10 33 24 18 6 8 1 47 26 211
2017 Federal regulators 7 44 31 10 7 0 0 52 17 12
2017 Compliance, inspection and enforcement 17 33 35 10 4 2 0 51 14 58
2017 Communications or public affairs 16 40 22 12 7 3 1 58 19 274
2017 Security 5 16 20 37 6 16 0 26 51 13
2017 Science and technology 15 42 20 14 6 2 0 59 20 333
2017 Administration and operations 20 39 16 10 9 5 0 63 20 493
2017 Human resources 27 45 10 11 5 2 0 73 16 209
2017 Financial management 20 40 20 12 4 4 0 62 17 169
2017 Procurement 22 37 23 14 2 2 0 60 17 41
2017 Real property 14 37 24 11 10 3 1 53 22 126
2017 Materiel management 23 17 20 18 17 5 0 42 37 26
2017 Information management 30 31 18 7 4 0 9 67 13 31
2017 Information technology 14 43 15 9 4 14 0 67 16 61
2017 Data sciences 40 19 31 0 10 0 0 59 10 27
2017 Policy 26 44 14 4 8 3 0 73 13 68
2017 Project management 19 43 15 10 7 6 0 66 18 310
2017 Other services to the public 14 31 20 14 15 5 1 47 31 703
2017 None of the above 15 33 22 14 8 6 1 52 24 768

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 23 42 19 7 8 2 0 66 15 173
2019 Federal regulators 6 36 24 22 12 0 0 42 34 13
2019 Compliance, inspection and enforcement 19 32 14 16 20 0 0 50 36 91
2019 Communications or public affairs 27 37 17 15 3 1 0 64 19 358
2019 Security 16 40 33 11 0 0 0 56 11 13
2019 Science and technology 22 40 17 13 7 1 0 62 20 407
2019 Administration and operations 23 36 18 15 8 0 0 59 23 579
2019 Human resources 32 35 15 12 4 1 0 68 16 252
2019 Financial management 23 39 13 14 10 1 0 62 25 164
2019 Procurement 35 29 18 16 2 0 0 65 17 45
2019 Real property 19 41 23 13 4 1 0 60 17 129
2019 Materiel management 20 34 26 11 9 0 0 54 20 31
2019 Information management 25 31 15 24 5 0 0 56 29 35
2019 Information technology 31 33 17 9 11 0 0 63 20 47
2019 Data sciences 26 33 21 11 5 5 0 61 17 43
2019 Policy 17 40 23 8 13 0 0 57 20 79
2019 Project management 24 37 18 14 6 2 0 62 20 286
2019 Other services to the public 28 32 17 13 10 1 0 60 23 848
2019 None of the above 21 31 20 13 12 3 0 54 26 652
2018 Client contact centre 16 40 21 16 6 1 0 57 22 206
2018 Compliance, inspection and enforcement 14 32 17 16 19 1 0 47 36 92
2018 Communications or public affairs 26 35 16 14 6 2 0 62 21 350
2018 Security 24 42 20 4 10 0 0 66 14 17
2018 Science and technology 18 39 19 15 7 2 0 58 22 399
2018 Administration and operations 21 40 18 13 6 2 0 62 20 588
2018 Human resources 24 41 17 11 6 1 0 66 17 237
2018 Financial management 21 40 20 10 6 3 0 62 17 160
2018 Procurement 22 37 20 16 5 0 0 58 21 43
2018 Real property 19 34 18 13 16 1 0 53 29 116
2018 Materiel management 17 33 34 8 9 0 0 50 17 38
2018 Information management 19 63 8 3 5 2 0 83 8 34
2018 Information technology 30 42 17 4 6 0 0 72 11 48
2018 Data sciences 28 42 23 7 0 0 0 69 7 33
2018 Policy 11 43 19 18 8 1 0 54 27 85
2018 Project management 22 39 16 12 10 1 0 61 22 311
2018 Other services to the public 21 34 18 16 9 2 0 56 26 785
2018 None of the above 18 30 20 17 12 2 0 49 30 613
2017 Client contact centre 16 44 17 14 9 1 0 60 23 211
2017 Federal regulators 20 29 24 10 17 0 0 49 26 12
2017 Compliance, inspection and enforcement 23 28 19 23 6 0 0 52 29 57
2017 Communications or public affairs 17 49 14 13 6 1 0 67 19 275
2017 Security 11 33 24 22 11 0 0 43 33 13
2017 Science and technology 18 42 15 13 8 4 0 63 22 333
2017 Administration and operations 20 39 15 15 10 1 0 60 25 496
2017 Human resources 17 48 16 10 8 1 0 66 17 209
2017 Financial management 20 41 15 12 6 6 0 65 19 169
2017 Procurement 18 44 21 13 2 2 0 63 16 41
2017 Real property 6 39 27 14 12 2 0 46 26 126
2017 Materiel management 16 20 30 18 14 2 0 36 33 26
2017 Information management 37 24 7 16 0 11 4 72 19 31
2017 Information technology 19 53 20 3 3 3 0 74 6 61
2017 Data sciences 22 41 10 13 11 3 0 65 25 27
2017 Policy 24 37 9 17 12 0 0 61 29 68
2017 Project management 17 42 15 14 9 3 0 61 24 309
2017 Other services to the public 23 32 14 18 10 3 0 57 29 702
2017 None of the above 20 35 18 15 8 3 0 57 25 769
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 13 87 174
2019 Federal regulators 14 86 14
2019 Compliance, inspection and enforcement 11 89 91
2019 Communications or public affairs 13 87 359
2019 Security 11 89 13
2019 Science and technology 9 91 409
2019 Administration and operations 12 88 579
2019 Human resources 13 87 253
2019 Financial management 11 89 164
2019 Procurement 21 79 46
2019 Real property 12 88 129
2019 Materiel management 0 100 31
2019 Information management 19 81 35
2019 Information technology 11 89 48
2019 Data sciences 9 91 43
2019 Policy 13 87 79
2019 Project management 12 88 286
2019 Other services to the public 12 88 846
2019 None of the above 12 88 650
2017 Client contact centre 10 90 210
2017 Compliance, inspection and enforcement 20 80 58
2017 Communications or public affairs 15 85 275
2017 Science and technology 11 89 333
2017 Administration and operations 13 87 494
2017 Human resources 15 85 207
2017 Financial management 14 86 168
2017 Real property 10 90 126
2017 Materiel management 24 76 26
2017 Information technology 11 89 61
2017 Data sciences 21 79 27
2017 Policy 8 92 68
2017 Project management 13 87 310
2017 Other services to the public 13 87 700
2017 None of the above 14 86 765
2014 Client contact centre 8 92 197
2014 Compliance, inspection and enforcement 9 91 73
2014 Communications or public affairs 15 85 231
2014 Security 0 100 13
2014 Science and technology 12 88 286
2014 Administration and operations 10 90 443
2014 Human resources 11 89 182
2014 Financial management 5 95 140
2014 Real property 8 92 117
2014 Materiel management 14 86 41
2014 Information management 18 82 34
2014 Other services to the public 13 87 728
2014 None of the above 12 88 659

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 73 27 21
2019 Compliance, inspection and enforcement 63 37 11
2019 Communications or public affairs 86 14 44
2019 Science and technology 76 24 36
2019 Administration and operations 77 23 66
2019 Human resources 88 12 34
2019 Financial management 77 23 18
2019 Real property 64 36 16
2019 Policy 80 20 10
2019 Project management 75 25 32
2019 Other services to the public 82 18 98
2019 None of the above 74 26 70
2017 Client contact centre 77 23 20
2017 Compliance, inspection and enforcement 80 20 12
2017 Communications or public affairs 78 22 40
2017 Science and technology 80 20 37
2017 Administration and operations 73 27 61
2017 Human resources 84 16 31
2017 Financial management 68 32 23
2017 Real property 76 24 12
2017 Project management 65 35 38
2017 Other services to the public 79 21 89
2017 None of the above 65 35 100
2014 Client contact centre 81 19 16
2014 Communications or public affairs 71 29 32
2014 Science and technology 80 20 36
2014 Administration and operations 77 23 41
2014 Human resources 89 11 27
2014 Real property 71 29 11
2014 Other services to the public 79 21 97
2014 None of the above 75 25 75

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 38 33 5 12 5 7 0 77 18 14
2019 Communications or public affairs 43 38 2 0 2 0 14 94 3 37
2019 Science and technology 33 60 0 7 0 0 0 93 7 27
2019 Administration and operations 47 31 11 8 0 0 2 80 9 50
2019 Human resources 63 30 0 7 0 0 0 93 7 30
2019 Financial management 55 23 6 16 0 0 0 77 16 14
2019 Real property 54 36 10 0 0 0 0 90 0 11
2019 Project management 57 32 8 4 0 0 0 88 4 25
2019 Other services to the public 48 37 7 4 3 0 2 86 7 77
2019 None of the above 44 31 12 6 4 3 0 77 11 54
2017 Client contact centre 29 34 0 9 19 0 9 70 30 16
2017 Communications or public affairs 40 43 10 6 0 0 0 84 6 32
2017 Science and technology 49 35 3 3 0 3 6 93 4 29
2017 Administration and operations 57 39 0 4 0 0 0 96 4 42
2017 Human resources 56 33 4 8 0 0 0 88 8 26
2017 Financial management 35 36 12 11 0 6 0 75 12 15
2017 Project management 53 31 3 5 8 0 0 84 13 27
2017 Other services to the public 54 24 7 9 4 0 1 79 14 71
2017 None of the above 36 50 6 3 1 0 4 89 4 65
2014 Client contact centre 42 47 0 11 0 0 0 89 11 14
2014 Communications or public affairs 67 22 0 7 3 0 0 89 11 21
2014 Science and technology 49 38 7 7 0 0 0 87 7 29
2014 Administration and operations 59 34 2 0 5 0 0 93 5 33
2014 Human resources 51 37 8 4 0 0 0 87 4 23
2014 Other services to the public 52 37 4 5 1 0 0 89 6 78
2014 None of the above 40 45 9 4 0 3 0 86 5 53
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 19 25 21 18 16 2 0 20 80 174
2019 Federal regulators 18 23 35 6 18 0 0 18 82 14
2019 Compliance, inspection and enforcement 7 25 29 13 21 3 2 7 93 90
2019 Communications or public affairs 24 29 23 12 10 2 0 24 76 361
2019 Security 0 47 12 23 7 12 0 0 100 13
2019 Science and technology 14 28 23 14 17 3 0 14 86 410
2019 Administration and operations 17 26 28 15 14 1 0 17 83 581
2019 Human resources 18 31 23 15 12 2 0 18 82 253
2019 Financial management 19 19 27 15 20 0 1 19 81 164
2019 Procurement 10 18 30 18 20 4 0 11 89 46
2019 Real property 13 30 26 13 17 1 0 13 87 128
2019 Materiel management 14 27 27 4 27 2 0 14 86 31
2019 Information management 13 31 17 14 22 3 0 13 87 35
2019 Information technology 18 19 28 19 11 5 0 19 81 48
2019 Data sciences 15 35 27 11 12 0 0 15 85 43
2019 Policy 19 30 30 6 12 2 0 20 80 79
2019 Project management 18 23 25 20 14 0 0 18 82 286
2019 Other services to the public 15 28 23 14 17 2 0 16 84 846
2019 None of the above 19 24 24 13 17 2 0 19 81 651
2018 Client contact centre 10 24 28 19 18 1 0 11 89 206
2018 Compliance, inspection and enforcement 11 29 28 17 15 0 0 11 89 92
2018 Communications or public affairs 20 29 22 15 13 1 1 20 80 349
2018 Security 11 0 43 27 20 0 0 11 89 16
2018 Science and technology 14 25 29 16 13 2 1 14 86 397
2018 Administration and operations 17 27 23 14 17 1 0 17 83 587
2018 Human resources 31 25 17 11 13 1 1 32 68 235
2018 Financial management 18 27 25 15 12 2 1 19 81 160
2018 Procurement 16 17 33 14 13 4 2 17 83 42
2018 Real property 20 27 19 14 17 2 2 21 79 116
2018 Materiel management 19 18 24 13 25 0 0 19 81 38
2018 Information management 25 34 17 22 3 0 0 25 75 34
2018 Information technology 19 29 20 18 7 8 0 21 79 49
2018 Data sciences 31 12 33 5 16 3 0 32 68 33
2018 Policy 19 23 25 13 17 1 1 20 80 85
2018 Project management 21 27 17 14 20 1 0 21 79 314
2018 Other services to the public 17 24 25 14 18 2 0 17 83 786
2018 None of the above 19 22 22 15 19 2 0 20 80 608
2017 Client contact centre 13 18 30 12 23 2 1 13 87 211
2017 Federal regulators 21 17 8 0 37 17 0 25 75 12
2017 Compliance, inspection and enforcement 10 22 29 21 17 2 0 10 90 57
2017 Communications or public affairs 19 28 25 13 13 1 1 19 81 275
2017 Security 13 5 40 18 13 10 0 14 86 13
2017 Science and technology 14 24 23 20 16 3 0 15 85 333
2017 Administration and operations 20 22 23 13 21 1 0 20 80 497
2017 Human resources 29 27 13 15 16 1 0 29 71 208
2017 Financial management 23 34 23 9 11 1 0 23 77 169
2017 Procurement 25 29 14 21 9 2 0 25 75 41
2017 Real property 18 23 27 15 12 4 0 19 81 126
2017 Materiel management 16 11 35 18 16 4 0 17 83 26
2017 Information management 22 9 27 7 28 2 4 24 76 31
2017 Information technology 29 26 13 12 17 3 0 29 71 61
2017 Data sciences 30 16 24 17 12 0 0 30 70 27
2017 Policy 28 15 25 12 18 3 0 28 72 68
2017 Project management 22 22 21 19 14 1 0 23 77 310
2017 Other services to the public 11 24 26 16 21 2 0 11 89 702
2017 None of the above 17 24 21 14 20 4 0 18 82 769

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 69 31 135
2019 Federal regulators 86 14 11
2019 Compliance, inspection and enforcement 83 17 81
2019 Communications or public affairs 61 39 267
2019 Security 69 31 12
2019 Science and technology 70 30 340
2019 Administration and operations 64 36 471
2019 Human resources 67 33 204
2019 Financial management 76 24 133
2019 Procurement 63 37 39
2019 Real property 66 34 109
2019 Materiel management 74 26 25
2019 Information management 70 30 29
2019 Information technology 77 23 37
2019 Data sciences 65 35 37
2019 Policy 71 29 62
2019 Project management 69 31 234
2019 Other services to the public 67 33 677
2019 None of the above 67 33 504

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 44 56 132
2019 Federal regulators 22 78 11
2019 Compliance, inspection and enforcement 31 69 79
2019 Communications or public affairs 46 54 264
2019 Security 26 74 12
2019 Science and technology 34 66 338
2019 Administration and operations 37 63 464
2019 Human resources 33 67 202
2019 Financial management 18 82 131
2019 Procurement 38 62 39
2019 Real property 35 65 105
2019 Materiel management 40 60 25
2019 Information management 29 71 29
2019 Information technology 31 69 37
2019 Data sciences 33 67 37
2019 Policy 26 74 62
2019 Project management 34 66 230
2019 Other services to the public 40 60 673
2019 None of the above 35 65 495
2018 Client contact centre 37 63 176
2018 Compliance, inspection and enforcement 20 80 82
2018 Communications or public affairs 36 64 275
2018 Security 17 83 14
2018 Science and technology 31 69 325
2018 Administration and operations 29 71 466
2018 Human resources 32 68 159
2018 Financial management 27 73 125
2018 Procurement 33 67 32
2018 Real property 27 73 85
2018 Materiel management 28 72 30
2018 Information management 41 59 25
2018 Information technology 38 62 36
2018 Data sciences 28 72 22
2018 Policy 27 73 67
2018 Project management 30 70 242
2018 Other services to the public 35 65 607
2018 None of the above 29 71 472

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 9 25 18 22 20 3 3 37 44 134
2019 Federal regulators 0 15 11 21 54 0 0 15 75 11
2019 Compliance, inspection and enforcement 6 23 18 21 26 2 4 31 50 80
2019 Communications or public affairs 12 20 18 22 21 2 6 34 46 264
2019 Security 0 5 47 27 21 0 0 5 48 12
2019 Science and technology 8 27 16 22 23 1 3 37 46 337
2019 Administration and operations 10 27 19 18 20 1 5 39 41 468
2019 Human resources 21 29 11 17 16 0 5 53 36 202
2019 Financial management 7 18 20 16 32 3 4 27 52 133
2019 Procurement 7 23 13 13 38 2 4 31 55 39
2019 Real property 7 21 18 24 23 1 7 30 50 109
2019 Materiel management 21 24 16 13 26 0 0 45 39 25
2019 Information management 13 30 16 22 19 0 0 43 41 29
2019 Information technology 9 19 22 27 19 5 0 29 48 37
2019 Data sciences 14 14 10 32 22 0 8 30 59 37
2019 Policy 10 18 15 29 21 0 8 30 54 62
2019 Project management 9 23 17 22 25 0 4 33 49 233
2019 Other services to the public 15 26 15 18 20 1 4 44 40 674
2019 None of the above 12 21 17 17 27 2 4 35 47 497
2018 Client contact centre 10 27 16 16 24 1 6 40 43 177
2018 Compliance, inspection and enforcement 10 24 24 19 19 1 3 35 39 81
2018 Communications or public affairs 16 25 18 19 18 2 2 43 38 275
2018 Security 10 37 5 29 19 0 0 47 48 14
2018 Science and technology 10 25 16 21 23 2 3 37 46 329
2018 Administration and operations 14 25 17 19 19 1 4 41 41 468
2018 Human resources 25 22 14 17 15 1 4 51 34 158
2018 Financial management 18 26 12 17 21 1 5 47 40 126
2018 Procurement 3 17 36 25 19 0 0 20 44 32
2018 Real property 7 15 27 20 28 0 3 22 50 86
2018 Materiel management 7 21 23 24 23 0 3 29 48 30
2018 Information management 19 42 11 10 7 0 11 68 19 25
2018 Information technology 21 24 19 20 14 3 0 46 35 36
2018 Data sciences 10 29 19 35 8 0 0 38 43 22
2018 Policy 5 29 18 24 22 0 3 35 47 66
2018 Project management 5 30 17 21 23 1 3 37 45 247
2018 Other services to the public 14 27 15 20 20 1 3 43 41 616
2018 None of the above 12 22 16 19 29 2 2 35 49 476
2017 Client contact centre 7 26 17 15 28 2 5 35 46 172
2017 Compliance, inspection and enforcement 8 21 20 15 23 0 12 33 44 50
2017 Communications or public affairs 16 29 13 17 18 2 5 49 37 216
2017 Security 7 35 19 7 32 0 0 42 38 10
2017 Science and technology 10 29 10 24 21 2 3 41 48 274
2017 Administration and operations 12 21 17 19 25 1 5 35 47 383
2017 Human resources 22 25 12 17 8 1 14 55 30 147
2017 Financial management 14 32 14 12 20 2 7 50 35 130
2017 Procurement 9 18 10 23 19 0 22 35 53 30
2017 Real property 7 26 12 25 21 0 8 36 51 97
2017 Materiel management 9 16 13 23 31 3 6 28 59 21
2017 Information management 18 22 20 24 10 0 6 43 36 21
2017 Information technology 4 39 15 18 13 4 6 49 35 40
2017 Data sciences 20 19 4 23 15 0 18 48 47 19
2017 Policy 7 22 2 31 31 0 6 32 66 48
2017 Project management 10 20 12 21 28 1 8 33 54 234
2017 Other services to the public 18 23 12 19 23 1 3 44 44 607
2017 None of the above 12 22 18 18 24 1 5 36 45 600

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 4 17 25 18 28 4 4 23 50 134
2019 Federal regulators 0 11 0 35 54 0 0 11 89 11
2019 Compliance, inspection and enforcement 4 21 13 19 37 3 4 27 60 80
2019 Communications or public affairs 4 16 17 20 32 2 9 23 58 263
2019 Security 0 13 42 11 34 0 0 13 45 12
2019 Science and technology 4 13 20 23 34 2 6 18 61 336
2019 Administration and operations 3 15 20 22 33 1 5 20 59 467
2019 Human resources 4 15 15 21 36 3 6 21 63 201
2019 Financial management 3 9 23 17 40 3 4 14 62 133
2019 Procurement 7 9 26 9 47 0 2 16 57 39
2019 Real property 4 9 14 29 34 0 10 14 70 109
2019 Materiel management 13 13 19 7 45 3 0 27 54 25
2019 Information management 7 7 17 22 32 0 16 16 64 29
2019 Information technology 0 8 26 30 30 7 0 8 64 37
2019 Data sciences 3 11 9 24 37 3 13 17 72 37
2019 Policy 7 10 15 26 34 2 8 18 66 62
2019 Project management 5 14 16 22 36 1 4 21 62 232
2019 Other services to the public 7 18 19 18 28 2 7 27 51 672
2019 None of the above 7 16 17 17 36 2 6 24 57 496
2018 Client contact centre 1 13 18 20 34 3 11 17 62 176
2018 Compliance, inspection and enforcement 2 11 17 29 32 0 9 15 67 81
2018 Communications or public affairs 7 15 16 21 32 3 6 25 58 275
2018 Security 0 24 0 34 41 0 0 24 76 14
2018 Science and technology 3 11 13 27 40 3 5 15 72 330
2018 Administration and operations 5 11 17 22 36 3 7 18 64 467
2018 Human resources 4 8 11 16 47 3 10 14 73 159
2018 Financial management 5 14 18 22 34 2 6 20 60 126
2018 Procurement 0 11 22 14 50 0 3 12 66 32
2018 Real property 4 8 24 15 47 0 2 12 64 86
2018 Materiel management 5 8 25 19 40 0 3 13 61 30
2018 Information management 8 11 17 18 28 4 15 23 57 25
2018 Information technology 18 8 21 20 34 0 0 25 54 36
2018 Data sciences 5 9 28 17 41 0 0 14 58 22
2018 Policy 2 9 16 26 39 0 9 11 71 66
2018 Project management 1 15 17 21 39 3 4 17 65 247
2018 Other services to the public 6 14 18 19 35 3 5 22 59 615
2018 None of the above 4 11 17 20 41 2 4 17 65 476
2017 Client contact centre 4 12 16 14 42 3 9 18 64 172
2017 Compliance, inspection and enforcement 0 4 4 28 46 0 17 5 89 49
2017 Communications or public affairs 6 11 11 18 39 3 11 20 67 215
2017 Security 0 14 34 14 38 0 0 14 52 10
2017 Science and technology 5 11 13 16 47 3 6 17 69 274
2017 Administration and operations 2 9 13 20 48 2 6 11 74 382
2017 Human resources 2 8 11 12 52 1 14 12 75 147
2017 Financial management 5 8 15 12 49 2 9 15 68 130
2017 Procurement 6 0 7 28 37 3 19 7 84 30
2017 Real property 4 16 15 19 36 2 7 22 61 97
2017 Materiel management 6 26 9 11 48 0 0 32 59 21
2017 Information management 6 16 10 16 41 11 0 24 64 21
2017 Information technology 0 13 9 38 31 4 5 14 76 40
2017 Data sciences 14 7 11 23 38 0 8 22 66 19
2017 Policy 4 2 4 22 57 0 12 6 89 48
2017 Project management 4 9 11 17 48 3 8 15 73 234
2017 Other services to the public 5 11 12 17 42 5 8 19 67 605
2017 None of the above 4 11 12 20 41 3 9 17 69 598

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 18 15 10 7 2 15 61 21 168
2019 Federal regulators 26 12 26 0 30 0 6 40 32 14
2019 Compliance, inspection and enforcement 35 15 11 14 13 1 10 57 31 90
2019 Communications or public affairs 36 21 18 6 7 3 9 65 15 357
2019 Security 42 4 16 21 0 12 5 55 26 13
2019 Science and technology 39 21 16 8 8 1 7 66 17 406
2019 Administration and operations 38 19 20 6 9 1 7 62 16 578
2019 Human resources 40 16 16 9 11 0 7 61 22 251
2019 Financial management 39 15 16 11 14 1 5 57 26 163
2019 Procurement 26 20 20 11 15 0 7 50 29 46
2019 Real property 43 13 15 12 11 0 6 60 24 128
2019 Materiel management 29 19 15 7 25 2 4 51 33 31
2019 Information management 32 18 17 9 5 3 15 62 18 35
2019 Information technology 34 30 15 7 8 6 0 67 16 48
2019 Data sciences 38 9 23 9 4 2 14 57 16 43
2019 Policy 32 34 10 8 9 0 8 71 18 79
2019 Project management 39 17 19 13 8 1 2 58 22 285
2019 Other services to the public 40 22 13 8 9 2 7 67 18 847
2019 None of the above 39 17 12 7 13 2 8 63 23 645
2018 Client contact centre 29 16 23 12 9 0 11 50 24 203
2018 Compliance, inspection and enforcement 28 16 21 16 10 1 8 48 29 90
2018 Communications or public affairs 38 20 18 9 7 1 7 63 18 349
2018 Security 26 17 15 21 4 17 0 52 30 16
2018 Science and technology 34 26 17 7 6 1 8 67 14 399
2018 Administration and operations 40 18 15 10 11 1 6 62 22 584
2018 Human resources 36 17 13 9 14 1 9 59 26 235
2018 Financial management 40 23 10 8 8 2 9 71 18 160
2018 Procurement 34 13 24 13 2 0 14 54 18 43
2018 Real property 33 18 14 16 10 1 9 56 28 115
2018 Materiel management 32 25 10 14 14 0 6 61 29 38
2018 Information management 37 17 20 7 0 0 18 66 9 34
2018 Information technology 46 22 18 2 10 0 2 69 13 49
2018 Data sciences 53 18 9 12 0 3 5 77 13 33
2018 Policy 31 24 20 8 9 0 7 60 19 84
2018 Project management 38 21 16 9 8 0 7 64 19 313
2018 Other services to the public 37 17 16 9 12 2 7 60 23 784
2018 None of the above 39 17 15 8 12 1 8 62 22 610
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