2020 Public Service Employee Survey Results for Environment and Climate Change Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 57 6 0 2 0 0 92 2 54
2020 Federal regulators 27 52 7 13 1 0 0 80 14 325
2020 Compliance, inspection and enforcement 24 45 7 17 7 0 0 69 24 228
2020 Communications or public affairs 38 50 5 5 2 0 0 88 7 96
2020 Security 33 49 7 12 0 0 0 82 12 28
2020 Science and technology 25 52 7 13 3 0 0 77 16 1326
2020 Administration and operations 44 44 4 7 1 0 0 88 8 456
2020 Human resources 44 45 5 5 1 0 0 89 6 215
2020 Financial management 49 43 1 6 1 0 0 92 6 139
2020 Procurement 52 33 0 15 0 0 0 85 15 28
2020 Real property 46 39 6 9 0 0 0 85 9 54
2020 Materiel management 54 27 0 14 5 0 0 81 19 22
2020 Information management 34 48 7 7 3 0 0 82 11 86
2020 Information technology 43 44 6 4 3 0 0 87 7 197
2020 Internal audit 57 35 0 9 0 0 0 91 9 15
2020 Evaluation 42 52 4 0 2 0 0 94 2 47
2020 Data sciences 37 44 8 10 1 0 0 80 12 139
2020 Policy 31 50 4 12 2 0 0 81 15 556
2020 Project management 33 50 5 10 2 0 0 83 12 208
2020 Other services to the public 32 59 1 5 3 0 0 91 8 76
2020 None of the above 30 49 4 12 5 0 0 79 17 217

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 73 19 6 2 0 0 0 92 2 54
2020 Federal regulators 71 19 4 4 1 2 0 91 4 324
2020 Compliance, inspection and enforcement 71 19 3 6 1 0 0 89 7 228
2020 Communications or public affairs 78 15 4 1 1 1 0 94 2 95
2020 Security 62 31 3 0 0 0 5 97 0 28
2020 Science and technology 73 19 4 2 1 0 0 92 4 1325
2020 Administration and operations 74 22 2 1 1 0 0 96 2 455
2020 Human resources 73 25 2 0 0 0 0 98 0 215
2020 Financial management 72 23 2 0 1 1 0 96 1 138
2020 Procurement 85 15 0 0 0 0 0 100 0 28
2020 Real property 71 22 8 0 0 0 0 92 0 54
2020 Materiel management 79 11 0 0 10 0 0 90 10 22
2020 Information management 81 10 4 2 1 0 0 92 4 85
2020 Information technology 72 20 2 3 2 0 1 93 5 197
2020 Internal audit 60 34 6 0 0 0 0 94 0 15
2020 Evaluation 68 27 2 0 2 0 0 96 2 47
2020 Data sciences 74 15 6 2 1 1 0 90 4 139
2020 Policy 80 13 2 2 1 1 0 95 3 553
2020 Project management 75 19 3 2 0 0 0 94 3 206
2020 Other services to the public 74 17 1 3 3 2 0 93 6 75
2020 None of the above 73 19 3 3 1 0 0 93 4 217
2017 Client contact centre 56 34 3 4 4 0 0 89 7 54
2017 Federal regulators 64 25 4 3 2 1 1 90 5 329
2017 Compliance, inspection and enforcement 63 22 6 6 1 0 2 87 7 226
2017 Communications or public affairs 62 28 3 5 1 0 1 91 6 103
2017 Access to information and privacy 84 16 0 0 0 0 0 100 0 18
2017 Security 43 41 11 5 0 0 0 84 5 19
2017 Science and technology 68 21 4 3 1 1 1 91 4 1582
2017 Library services 64 0 17 8 0 10 0 72 9 12
2017 Administration and operations 70 25 2 2 1 0 0 95 3 392
2017 Human resources 75 22 3 0 0 0 0 97 0 188
2017 Financial management 61 28 5 6 1 0 0 89 6 125
2017 Procurement 100 0 0 0 0 0 0 100 0 10
2017 Real property 61 28 7 4 0 0 0 89 4 41
2017 Materiel management 54 24 6 0 5 0 11 87 6 14
2017 Information management 70 22 2 6 0 0 0 92 6 97
2017 Information technology 68 18 7 2 2 0 2 88 5 207
2017 Internal audit 65 29 6 0 0 0 0 94 0 14
2017 Evaluation 69 22 9 0 0 0 0 91 0 35
2017 Data sciences 68 18 5 3 2 2 1 89 6 137
2017 Policy 75 16 4 3 1 0 0 92 4 394
2017 Project management 70 20 3 6 1 0 0 90 6 143
2017 Other services to the public 56 27 7 6 3 0 0 84 9 87
2017 None of the above 57 29 4 6 0 1 2 89 6 268
2014 Client contact centre 53 39 2 6 1 0 0 91 7 68
2014 Federal regulators 69 20 4 3 2 0 1 91 5 457
2014 Compliance, inspection and enforcement 67 21 5 4 1 1 0 90 5 247
2014 Communications or public affairs 69 27 2 1 1 0 0 96 2 117
2014 Access to information and privacy 59 29 7 6 0 0 0 87 6 18
2014 Security 62 23 5 6 4 0 0 85 10 21
2014 Science and technology 64 23 5 3 2 1 1 89 6 1649
2014 Library services 66 23 0 11 0 0 0 89 11 12
2014 Legal services 61 39 0 0 0 0 0 100 0 14
2014 Administration and operations 68 25 4 2 1 1 0 93 3 513
2014 Human resources 70 25 3 1 0 0 0 95 2 180
2014 Financial management 66 29 2 2 1 0 0 96 3 173
2014 Procurement 89 6 0 5 0 0 0 95 5 16
2014 Real property 53 34 3 4 4 3 0 89 7 33
2014 Materiel management 90 10 0 0 0 0 0 100 0 20
2014 Information management 62 23 6 7 1 1 1 86 8 110
2014 Information technology 64 23 5 4 1 0 2 89 5 225
2014 Internal audit 71 18 0 6 6 0 0 88 12 17
2014 Evaluation 70 17 3 2 3 3 3 92 5 36
2014 Other services to the public 67 21 4 3 2 0 2 90 5 164
2014 None of the above 71 20 2 3 2 1 0 93 5 489

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 48 11 2 3 0 0 84 6 54
2020 Federal regulators 33 44 11 10 2 0 0 77 12 325
2020 Compliance, inspection and enforcement 25 36 9 23 6 0 1 61 29 226
2020 Communications or public affairs 37 40 13 7 2 0 1 78 9 96
2020 Security 41 35 12 12 0 0 0 76 12 27
2020 Science and technology 29 42 12 13 3 0 1 71 17 1331
2020 Administration and operations 38 39 12 9 2 0 0 77 11 456
2020 Human resources 50 35 8 6 0 0 0 86 6 215
2020 Financial management 49 35 9 4 2 0 0 84 6 138
2020 Procurement 60 25 7 8 0 0 0 85 8 28
2020 Real property 44 42 6 6 2 0 0 86 8 53
2020 Materiel management 33 43 5 5 14 0 0 76 19 22
2020 Information management 36 44 11 4 5 0 0 80 9 84
2020 Information technology 40 42 10 4 2 1 1 84 6 197
2020 Internal audit 44 50 6 0 0 0 0 94 0 15
2020 Evaluation 40 44 11 4 2 0 0 83 6 47
2020 Data sciences 38 38 9 11 4 0 0 76 15 139
2020 Policy 29 46 12 10 3 0 1 75 13 555
2020 Project management 41 35 9 11 3 0 0 76 14 208
2020 Other services to the public 31 41 12 13 3 1 0 72 15 76
2020 None of the above 40 40 6 12 2 0 0 80 14 217
2019 Client contact centre 45 40 5 6 5 0 0 85 10 62
2019 Federal regulators 39 34 8 13 7 0 0 72 19 364
2019 Compliance, inspection and enforcement 41 29 7 14 9 0 0 70 23 258
2019 Communications or public affairs 57 29 3 10 1 0 0 86 11 130
2019 Access to information and privacy 49 36 0 15 0 0 0 85 15 19
2019 Security 45 39 0 16 0 0 0 84 16 23
2019 Science and technology 45 35 7 9 4 0 0 80 13 1371
2019 Administration and operations 52 30 7 7 4 0 0 83 10 481
2019 Human resources 58 29 4 7 2 0 0 87 9 251
2019 Financial management 56 26 7 8 3 0 0 82 11 162
2019 Procurement 75 8 17 0 0 0 0 83 0 24
2019 Real property 67 21 9 2 0 0 0 88 2 33
2019 Materiel management 56 31 6 7 0 0 0 87 7 18
2019 Information management 50 34 3 10 3 0 0 84 13 102
2019 Information technology 55 32 5 6 2 0 0 87 8 238
2019 Internal audit 27 46 10 12 4 0 0 73 16 22
2019 Evaluation 60 28 4 6 2 0 0 87 8 41
2019 Data sciences 48 34 8 7 3 1 0 82 10 186
2019 Policy 49 30 4 12 5 0 0 79 17 563
2019 Project management 39 41 7 11 2 0 0 80 13 208
2019 Other services to the public 45 31 9 9 4 1 0 77 13 79
2019 None of the above 41 32 10 9 8 0 1 74 17 226
2017 Client contact centre 35 46 7 11 2 0 0 81 13 55
2017 Federal regulators 49 34 5 8 3 0 0 83 11 331
2017 Compliance, inspection and enforcement 35 32 10 14 10 0 0 67 24 226
2017 Communications or public affairs 40 27 13 15 6 0 0 67 21 103
2017 Access to information and privacy 46 27 5 22 0 0 0 73 22 18
2017 Security 27 47 11 11 5 0 0 74 16 19
2017 Science and technology 46 39 5 6 4 0 0 85 10 1583
2017 Library services 56 35 0 0 8 0 0 92 8 12
2017 Administration and operations 50 34 5 7 3 0 0 84 11 389
2017 Human resources 56 30 5 7 3 0 0 86 9 187
2017 Financial management 47 42 2 6 4 0 0 89 9 126
2017 Procurement 29 51 10 0 10 0 0 80 10 10
2017 Real property 57 38 0 4 0 0 0 96 4 41
2017 Materiel management 53 19 11 17 0 0 0 72 17 14
2017 Information management 54 34 5 6 1 0 0 88 7 97
2017 Information technology 53 29 7 5 3 0 2 84 9 206
2017 Internal audit 42 28 15 8 8 0 0 70 15 14
2017 Evaluation 42 37 7 8 6 0 0 79 14 35
2017 Data sciences 49 34 7 6 3 0 0 84 9 137
2017 Policy 45 38 4 7 5 0 0 83 13 397
2017 Project management 43 36 8 9 4 0 0 79 13 143
2017 Other services to the public 47 34 6 6 8 0 0 81 13 87
2017 None of the above 33 41 10 9 7 0 0 74 16 268
2014 Client contact centre 50 29 8 6 6 0 0 79 13 68
2014 Federal regulators 50 31 5 9 5 0 0 81 14 457
2014 Compliance, inspection and enforcement 41 32 6 13 9 0 0 72 22 247
2014 Communications or public affairs 38 42 8 8 2 1 0 81 11 116
2014 Access to information and privacy 47 34 12 0 6 0 0 82 6 18
2014 Security 42 33 11 5 10 0 0 75 14 21
2014 Science and technology 46 36 6 8 4 0 0 82 12 1649
2014 Library services 49 51 0 0 0 0 0 100 0 12
2014 Legal services 41 29 13 0 16 0 0 71 16 14
2014 Administration and operations 50 35 6 6 4 0 0 85 10 513
2014 Human resources 53 31 4 7 5 0 0 84 12 180
2014 Financial management 55 34 6 3 1 0 0 89 5 173
2014 Procurement 44 19 6 18 13 0 0 64 30 16
2014 Real property 53 29 9 3 7 0 0 82 10 33
2014 Materiel management 53 17 8 22 0 0 0 71 22 20
2014 Information management 48 35 7 9 1 0 0 83 10 110
2014 Information technology 47 36 5 9 2 0 0 83 11 225
2014 Internal audit 41 53 6 0 0 0 0 94 0 17
2014 Evaluation 45 45 5 3 3 0 0 90 5 36
2014 Other services to the public 46 35 5 9 3 0 1 82 13 163
2014 None of the above 41 38 5 10 6 0 0 79 16 489

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 32 16 3 0 0 2 81 3 54
2020 Federal regulators 35 47 8 7 2 0 1 84 8 326
2020 Compliance, inspection and enforcement 33 42 10 11 4 0 0 75 15 224
2020 Communications or public affairs 37 41 13 3 3 1 1 80 7 96
2020 Security 44 41 10 5 0 0 0 85 5 28
2020 Science and technology 33 45 12 7 2 0 1 79 9 1323
2020 Administration and operations 43 41 8 5 2 0 1 85 7 456
2020 Human resources 49 37 8 4 1 0 1 87 5 215
2020 Financial management 44 43 7 4 2 1 1 88 6 138
2020 Procurement 34 35 15 12 4 0 0 69 16 26
2020 Real property 45 31 16 7 2 0 0 75 9 53
2020 Materiel management 46 29 10 6 10 0 0 75 16 22
2020 Information management 46 37 9 4 3 0 0 84 7 85
2020 Information technology 40 39 9 8 3 1 1 80 11 196
2020 Internal audit 44 41 6 0 9 0 0 85 9 15
2020 Evaluation 47 41 8 4 0 0 0 88 4 47
2020 Data sciences 37 35 11 12 2 0 3 74 14 138
2020 Policy 35 43 11 9 2 0 1 78 11 552
2020 Project management 33 44 15 6 2 0 0 77 8 208
2020 Other services to the public 40 41 10 8 2 0 0 81 9 76
2020 None of the above 39 37 11 8 5 0 0 75 13 215
2019 Client contact centre 30 38 23 10 0 0 0 67 10 62
2019 Federal regulators 33 44 11 10 2 0 1 78 12 364
2019 Compliance, inspection and enforcement 32 42 12 12 2 0 0 74 13 257
2019 Communications or public affairs 44 41 8 5 3 0 0 85 8 130
2019 Access to information and privacy 35 48 12 0 5 0 0 83 5 19
2019 Security 29 30 15 18 8 0 0 59 27 23
2019 Science and technology 33 42 11 10 3 0 1 76 13 1368
2019 Administration and operations 36 41 13 9 1 0 0 77 11 478
2019 Human resources 38 40 8 11 3 0 0 78 14 250
2019 Financial management 35 44 8 10 2 0 0 79 13 163
2019 Procurement 33 45 4 13 4 0 0 78 17 24
2019 Real property 36 31 18 9 4 0 3 69 12 33
2019 Materiel management 54 33 9 5 0 0 0 86 5 19
2019 Information management 30 45 14 9 2 0 0 75 11 103
2019 Information technology 35 39 13 9 4 0 0 75 13 237
2019 Internal audit 52 38 6 4 0 0 0 89 4 22
2019 Evaluation 36 50 3 7 4 0 0 86 12 41
2019 Data sciences 30 44 12 12 1 0 0 74 14 185
2019 Policy 30 46 13 9 2 0 1 76 12 561
2019 Project management 31 45 11 9 4 0 0 76 12 209
2019 Other services to the public 30 47 12 10 2 0 0 77 11 77
2019 None of the above 32 38 17 9 3 1 1 70 12 226
2018 Client contact centre 30 37 19 10 5 0 0 67 14 50
2018 Federal regulators 24 56 7 10 2 0 1 80 12 353
2018 Compliance, inspection and enforcement 38 45 6 9 3 0 0 82 11 206
2018 Communications or public affairs 26 43 15 13 1 1 1 70 14 126
2018 Access to information and privacy 25 49 11 15 0 0 0 74 15 18
2018 Security 12 47 14 23 4 0 0 59 27 16
2018 Science and technology 25 50 10 11 3 0 1 75 15 1394
2018 Library services 30 50 13 7 0 0 0 80 7 16
2018 Administration and operations 31 43 10 11 4 0 0 74 16 397
2018 Human resources 41 43 4 10 2 0 1 84 12 212
2018 Financial management 35 44 7 9 5 0 0 79 13 146
2018 Procurement 21 49 8 17 5 0 0 70 22 23
2018 Real property 22 47 8 12 11 0 0 69 22 32
2018 Materiel management 35 27 9 24 5 0 0 61 29 14
2018 Information management 41 39 11 7 2 0 0 80 9 91
2018 Information technology 30 38 16 11 3 0 2 70 14 174
2018 Internal audit 27 45 16 6 0 0 6 77 6 16
2018 Evaluation 27 49 8 14 3 0 0 76 16 37
2018 Data sciences 21 52 12 9 6 1 0 73 14 136
2018 Policy 25 48 10 12 3 1 1 74 16 480
2018 Project management 23 57 9 9 0 1 2 81 9 144
2018 Other services to the public 26 49 5 10 8 0 2 76 19 70
2018 None of the above 24 48 12 11 4 0 0 72 15 189
2017 Client contact centre 39 41 10 8 2 0 0 80 10 55
2017 Federal regulators 29 46 11 10 4 0 0 75 14 332
2017 Compliance, inspection and enforcement 26 46 11 11 5 0 0 72 17 226
2017 Communications or public affairs 20 44 17 10 8 2 0 64 18 103
2017 Access to information and privacy 28 61 11 0 0 0 0 89 0 18
2017 Security 11 32 11 32 15 0 0 42 47 19
2017 Science and technology 29 44 11 12 4 0 0 73 16 1584
2017 Library services 8 58 10 16 8 0 0 66 24 12
2017 Administration and operations 38 37 12 10 4 0 0 75 14 391
2017 Human resources 44 39 7 7 2 0 0 83 10 188
2017 Financial management 37 45 4 9 5 0 0 82 14 126
2017 Procurement 19 41 20 20 0 0 0 59 20 10
2017 Real property 33 31 19 14 2 0 0 64 17 41
2017 Materiel management 57 32 0 0 11 0 0 89 11 14
2017 Information management 38 37 10 10 4 0 0 75 14 97
2017 Information technology 27 33 15 18 6 1 0 61 24 206
2017 Internal audit 43 49 7 0 0 0 0 93 0 14
2017 Evaluation 24 49 9 15 3 0 0 73 18 35
2017 Data sciences 26 37 19 10 7 0 1 63 18 137
2017 Policy 28 47 10 11 4 0 1 75 15 397
2017 Project management 25 40 13 18 4 0 0 64 22 143
2017 Other services to the public 33 37 12 11 7 0 0 70 19 87
2017 None of the above 23 41 16 12 7 0 1 65 19 268
2014 Client contact centre 35 39 16 9 1 0 0 74 10 68
2014 Federal regulators 27 45 9 14 5 0 0 72 18 457
2014 Compliance, inspection and enforcement 29 41 10 14 6 0 0 70 20 246
2014 Communications or public affairs 17 50 12 14 5 0 1 68 20 117
2014 Access to information and privacy 25 43 12 16 5 0 0 67 21 18
2014 Security 25 56 9 10 0 0 0 80 10 21
2014 Science and technology 26 43 13 13 4 0 0 70 17 1649
2014 Library services 17 61 15 8 0 0 0 77 8 12
2014 Legal services 50 21 22 0 8 0 0 71 8 14
2014 Administration and operations 33 40 11 12 4 0 0 73 16 513
2014 Human resources 40 32 9 14 4 0 1 72 19 180
2014 Financial management 35 44 13 7 1 0 0 79 8 173
2014 Procurement 19 32 13 25 11 0 0 51 36 16
2014 Real property 37 24 20 12 7 0 0 61 19 33
2014 Materiel management 19 35 9 21 11 0 3 57 34 20
2014 Information management 33 34 14 13 5 1 0 68 18 110
2014 Information technology 17 41 17 15 8 0 1 59 24 225
2014 Internal audit 41 34 12 13 0 0 0 75 13 17
2014 Evaluation 34 38 3 20 6 0 0 72 25 36
2014 Other services to the public 27 47 13 9 4 0 1 74 13 164
2014 None of the above 29 44 10 12 5 0 0 73 17 489

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 39 7 3 2 0 0 89 5 53
2020 Federal regulators 45 37 8 8 2 1 0 82 10 323
2020 Compliance, inspection and enforcement 38 37 6 13 6 0 0 74 20 228
2020 Communications or public affairs 47 36 8 8 1 0 0 83 9 96
2020 Access to information and privacy 58 14 21 7 0 0 0 72 7 14
2020 Security 51 33 10 5 0 0 0 84 5 27
2020 Science and technology 45 38 9 6 1 0 0 84 7 1322
2020 Legal services 29 50 14 7 0 0 0 79 7 14
2020 Administration and operations 51 35 6 6 1 0 0 87 7 455
2020 Human resources 58 30 5 5 0 0 0 89 6 212
2020 Financial management 54 35 7 4 1 0 0 88 4 138
2020 Procurement 60 37 3 0 0 0 0 97 0 28
2020 Real property 61 22 14 1 2 0 0 83 3 54
2020 Materiel management 66 11 8 5 10 0 0 78 14 22
2020 Information management 54 30 8 3 5 0 0 84 7 85
2020 Information technology 47 37 7 5 3 0 1 85 8 196
2020 Internal audit 73 12 6 0 9 0 0 85 9 15
2020 Evaluation 50 41 2 4 2 0 0 92 6 47
2020 Data sciences 49 31 11 8 1 0 0 81 8 138
2020 Policy 45 36 10 8 1 0 1 81 9 551
2020 Project management 49 36 8 5 2 0 0 86 6 208
2020 Other services to the public 44 43 7 2 2 0 2 89 4 76
2020 None of the above 48 34 8 7 2 0 0 82 10 215
2019 Client contact centre 50 38 8 4 0 0 0 88 4 62
2019 Federal regulators 51 35 7 4 3 0 0 86 6 359
2019 Compliance, inspection and enforcement 49 32 6 9 3 0 0 81 12 256
2019 Communications or public affairs 59 26 9 5 0 0 1 86 5 130
2019 Access to information and privacy 48 30 12 5 5 0 0 78 10 19
2019 Security 41 21 28 10 0 0 0 62 10 23
2019 Science and technology 54 35 6 3 1 0 0 89 4 1357
2019 Administration and operations 54 35 6 3 2 0 0 89 5 479
2019 Human resources 59 32 4 4 1 0 0 91 5 250
2019 Financial management 59 29 6 4 1 0 1 89 4 162
2019 Procurement 76 19 0 5 0 0 0 95 5 22
2019 Real property 52 34 8 6 0 0 0 86 6 34
2019 Materiel management 53 41 6 0 0 0 0 94 0 19
2019 Information management 56 33 5 6 0 0 0 89 6 102
2019 Information technology 57 29 10 2 2 0 0 86 4 238
2019 Internal audit 46 39 11 4 0 0 0 85 4 22
2019 Evaluation 56 32 7 4 0 0 0 89 4 40
2019 Data sciences 54 35 5 5 1 0 0 89 6 184
2019 Policy 55 33 5 5 2 0 0 88 7 561
2019 Project management 51 40 6 2 0 0 0 91 3 208
2019 Other services to the public 52 35 7 4 0 0 2 89 4 79
2019 None of the above 44 40 9 4 2 1 1 85 6 224
2017 Client contact centre 49 34 11 3 2 0 0 83 5 55
2017 Federal regulators 52 33 6 6 2 0 0 86 8 331
2017 Compliance, inspection and enforcement 43 34 7 10 6 1 0 77 16 225
2017 Communications or public affairs 43 42 7 5 2 1 0 86 7 102
2017 Access to information and privacy 68 27 0 5 0 0 0 95 5 18
2017 Security 55 39 6 0 0 0 0 94 0 18
2017 Science and technology 53 37 5 3 1 0 0 90 4 1577
2017 Library services 55 36 0 0 9 0 0 91 9 11
2017 Administration and operations 47 38 10 3 1 0 0 86 4 390
2017 Human resources 70 25 2 0 1 0 0 96 2 189
2017 Financial management 45 46 5 3 1 0 0 91 4 126
2017 Procurement 29 51 20 0 0 0 0 80 0 10
2017 Real property 41 45 2 12 0 0 0 86 12 41
2017 Materiel management 57 25 6 0 11 0 0 83 11 14
2017 Information management 59 34 2 4 1 0 0 93 5 97
2017 Information technology 55 33 8 3 1 0 0 89 3 206
2017 Internal audit 42 50 8 0 0 0 0 92 0 14
2017 Evaluation 52 34 8 3 3 0 0 86 5 35
2017 Data sciences 52 36 4 7 1 0 1 88 8 137
2017 Policy 58 28 5 7 1 0 1 87 8 396
2017 Project management 50 42 2 4 1 0 1 93 5 142
2017 Other services to the public 54 31 7 6 3 0 0 84 9 87
2017 None of the above 42 42 8 5 2 0 1 85 7 267
2014 Client contact centre 43 41 6 10 0 0 0 84 10 68
2014 Federal regulators 56 32 4 6 2 0 0 88 8 455
2014 Compliance, inspection and enforcement 49 38 6 4 3 0 0 87 7 247
2014 Communications or public affairs 41 45 5 6 3 0 0 86 8 117
2014 Access to information and privacy 43 38 18 0 0 0 0 82 0 18
2014 Security 57 23 15 5 0 0 0 80 5 21
2014 Science and technology 49 40 6 4 1 0 0 89 5 1646
2014 Library services 64 36 0 0 0 0 0 100 0 12
2014 Legal services 41 43 8 8 0 0 0 84 8 14
2014 Administration and operations 50 38 6 4 1 0 0 88 6 510
2014 Human resources 56 35 5 3 1 0 0 91 4 180
2014 Financial management 48 42 6 4 0 1 0 90 4 174
2014 Procurement 38 32 13 18 0 0 0 70 18 16
2014 Real property 55 39 3 4 0 0 0 93 4 33
2014 Materiel management 51 35 6 8 0 0 0 86 8 20
2014 Information management 55 33 6 6 0 0 1 89 6 110
2014 Information technology 52 34 8 5 1 0 0 86 6 225
2014 Internal audit 53 35 6 0 6 0 0 88 6 17
2014 Evaluation 54 31 5 6 3 0 3 87 8 36
2014 Other services to the public 55 34 4 5 2 0 0 89 7 164
2014 None of the above 49 35 7 5 3 0 1 85 8 489

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 34 21 2 3 0 0 74 5 54
2020 Federal regulators 49 29 10 9 2 0 1 78 12 325
2020 Compliance, inspection and enforcement 50 31 9 7 3 0 0 81 11 228
2020 Communications or public affairs 43 33 11 10 3 0 0 76 13 96
2020 Security 59 22 5 14 0 0 0 81 14 27
2020 Science and technology 42 35 11 7 3 0 1 78 10 1326
2020 Administration and operations 56 28 9 5 2 0 0 84 7 452
2020 Human resources 65 24 7 3 0 0 0 89 3 215
2020 Financial management 50 38 8 2 1 0 0 88 4 139
2020 Procurement 49 37 4 11 0 0 0 86 11 28
2020 Real property 65 23 7 2 2 0 1 89 4 54
2020 Materiel management 52 29 10 0 10 0 0 81 10 22
2020 Information management 60 22 10 2 3 1 1 84 6 85
2020 Information technology 48 31 10 8 3 1 0 79 11 196
2020 Internal audit 50 25 16 9 0 0 0 76 9 15
2020 Evaluation 51 42 7 0 0 0 0 93 0 47
2020 Data sciences 50 28 12 6 2 2 0 80 8 139
2020 Policy 40 32 11 12 5 0 0 73 17 555
2020 Project management 45 32 10 8 4 1 0 78 12 207
2020 Other services to the public 42 36 9 9 2 2 0 80 10 76
2020 None of the above 45 31 9 10 4 0 0 76 14 213
2019 Client contact centre 47 30 8 6 4 0 3 80 11 61
2019 Federal regulators 47 32 11 8 2 1 0 79 9 364
2019 Compliance, inspection and enforcement 48 38 7 4 3 0 0 86 7 257
2019 Communications or public affairs 53 28 7 9 2 0 0 81 12 129
2019 Access to information and privacy 64 21 5 11 0 0 0 84 11 19
2019 Security 36 23 14 17 4 6 0 63 23 23
2019 Science and technology 45 33 11 6 4 0 1 79 10 1375
2019 Administration and operations 57 27 8 5 2 0 1 85 7 478
2019 Human resources 66 21 5 5 1 1 0 89 7 250
2019 Financial management 54 26 9 8 2 0 1 81 10 163
2019 Procurement 28 37 4 26 4 0 0 65 30 24
2019 Real property 64 16 12 3 3 3 0 82 6 34
2019 Materiel management 48 26 21 0 0 6 0 78 0 19
2019 Information management 51 31 8 6 4 0 1 82 10 102
2019 Information technology 58 29 7 2 2 1 1 89 4 237
2019 Internal audit 27 38 18 8 8 0 0 65 17 22
2019 Evaluation 61 32 5 0 2 0 0 93 2 40
2019 Data sciences 43 35 12 7 2 1 0 79 9 186
2019 Policy 48 33 6 10 4 0 0 81 13 563
2019 Project management 46 35 13 4 1 1 0 81 5 208
2019 Other services to the public 41 40 10 5 4 0 0 82 9 79
2019 None of the above 39 36 11 9 3 1 1 76 12 225
2018 Client contact centre 43 34 20 0 0 2 0 79 0 50
2018 Federal regulators 42 37 11 7 2 1 0 80 9 352
2018 Compliance, inspection and enforcement 44 35 9 8 4 0 0 78 12 206
2018 Communications or public affairs 35 36 11 10 7 1 0 72 17 126
2018 Access to information and privacy 41 37 5 11 5 0 0 78 16 18
2018 Security 38 33 10 14 6 0 0 71 19 16
2018 Science and technology 39 37 12 7 4 0 1 77 11 1392
2018 Library services 50 43 7 0 0 0 0 93 0 16
2018 Administration and operations 47 34 10 7 2 0 0 81 9 395
2018 Human resources 65 27 4 4 1 0 0 91 5 211
2018 Financial management 47 39 8 1 4 0 1 87 5 146
2018 Procurement 47 24 13 8 8 0 0 71 16 23
2018 Real property 53 27 3 9 7 0 0 81 17 32
2018 Materiel management 29 37 24 0 9 0 0 67 9 14
2018 Information management 60 26 10 3 1 0 0 86 3 91
2018 Information technology 56 31 4 4 3 1 1 89 7 174
2018 Internal audit 41 36 6 6 12 0 0 77 18 16
2018 Evaluation 51 33 8 8 0 0 0 84 8 37
2018 Data sciences 39 41 10 5 4 0 1 80 10 136
2018 Policy 45 33 9 8 5 0 0 78 13 477
2018 Project management 44 35 12 5 3 1 0 80 8 144
2018 Other services to the public 42 26 19 10 4 0 0 67 14 70
2018 None of the above 36 34 17 6 4 1 1 72 10 188
2017 Client contact centre 58 25 14 2 0 0 2 84 2 54
2017 Federal regulators 41 37 13 6 2 1 0 79 8 331
2017 Compliance, inspection and enforcement 41 35 13 8 2 1 1 77 10 225
2017 Communications or public affairs 30 27 12 17 14 0 0 57 31 103
2017 Access to information and privacy 51 22 16 5 6 0 0 72 12 18
2017 Security 39 31 21 0 9 0 0 70 9 19
2017 Science and technology 43 35 10 7 3 1 0 79 11 1578
2017 Library services 56 27 8 0 8 0 0 84 8 12
2017 Administration and operations 44 34 10 6 5 0 0 79 11 391
2017 Human resources 65 26 3 3 3 0 0 91 6 189
2017 Financial management 49 34 6 6 5 1 0 83 10 126
2017 Procurement 39 30 10 20 0 0 0 70 20 10
2017 Real property 58 33 4 4 0 0 0 91 4 41
2017 Materiel management 51 19 17 6 6 0 0 70 13 14
2017 Information management 60 28 8 3 1 0 0 88 4 96
2017 Information technology 50 32 11 2 2 0 2 84 4 207
2017 Internal audit 27 58 15 0 0 0 0 85 0 14
2017 Evaluation 45 40 3 3 9 0 0 85 12 35
2017 Data sciences 37 39 12 6 4 2 1 77 10 137
2017 Policy 42 34 8 11 4 0 0 77 15 397
2017 Project management 44 34 10 5 6 1 0 79 11 143
2017 Other services to the public 33 33 18 11 6 0 0 65 17 87
2017 None of the above 33 38 12 9 7 0 2 72 16 268
2014 Client contact centre 31 30 26 7 2 0 4 64 9 68
2014 Federal regulators 37 34 13 11 4 0 0 71 16 457
2014 Compliance, inspection and enforcement 38 32 13 7 8 1 0 71 15 247
2014 Communications or public affairs 32 39 10 8 10 1 0 72 19 117
2014 Access to information and privacy 26 28 36 5 6 0 0 54 11 18
2014 Security 47 38 5 5 5 0 0 85 10 21
2014 Science and technology 39 33 13 9 5 1 0 73 14 1647
2014 Library services 50 42 0 0 8 0 0 92 8 12
2014 Legal services 25 61 6 0 8 0 0 86 8 14
2014 Administration and operations 43 34 11 7 4 0 1 77 12 512
2014 Human resources 55 34 3 5 2 0 1 90 7 180
2014 Financial management 48 37 10 4 1 0 0 85 5 174
2014 Procurement 32 26 19 12 11 0 0 57 24 16
2014 Real property 40 41 4 11 4 0 0 81 15 33
2014 Materiel management 32 40 0 22 5 0 0 72 28 20
2014 Information management 43 34 8 8 5 0 2 78 13 110
2014 Information technology 40 34 15 6 1 2 2 77 8 224
2014 Internal audit 47 29 18 6 0 0 0 76 6 17
2014 Evaluation 37 31 13 11 3 3 2 72 14 36
2014 Other services to the public 34 36 13 11 6 1 0 70 17 164
2014 None of the above 35 32 13 12 7 0 1 68 19 489

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 42 14 2 0 0 0 84 2 54
2020 Federal regulators 38 40 12 6 4 0 0 78 10 326
2020 Compliance, inspection and enforcement 34 35 13 13 5 0 0 69 18 228
2020 Communications or public affairs 42 42 9 5 2 0 0 84 7 96
2020 Access to information and privacy 21 57 22 0 0 0 0 78 0 14
2020 Security 35 39 23 3 0 0 0 74 3 28
2020 Science and technology 39 41 10 7 3 0 0 81 9 1329
2020 Legal services 57 29 14 0 0 0 0 86 0 14
2020 Administration and operations 45 38 11 4 2 0 0 83 6 456
2020 Human resources 49 36 10 4 2 0 0 85 5 214
2020 Financial management 40 45 8 4 3 0 1 85 7 138
2020 Procurement 49 30 11 7 4 0 0 79 11 28
2020 Real property 48 39 7 4 2 0 0 87 6 53
2020 Materiel management 28 47 14 0 10 0 0 76 10 22
2020 Information management 45 33 10 9 2 2 0 79 11 85
2020 Information technology 41 38 10 8 3 0 0 79 11 197
2020 Internal audit 31 32 28 9 0 0 0 63 9 15
2020 Evaluation 42 43 9 4 2 0 0 85 6 47
2020 Data sciences 40 37 13 6 4 0 0 77 10 139
2020 Policy 42 40 9 7 3 0 0 81 10 555
2020 Project management 40 39 16 4 1 0 0 79 5 207
2020 Other services to the public 45 39 9 5 3 0 0 84 7 76
2020 None of the above 36 44 12 4 4 0 0 80 8 217
2019 Client contact centre 37 43 13 6 2 0 0 80 7 60
2019 Federal regulators 35 46 9 7 4 0 0 80 10 364
2019 Compliance, inspection and enforcement 35 39 12 10 5 0 0 74 15 258
2019 Communications or public affairs 41 46 4 5 4 0 0 87 9 130
2019 Access to information and privacy 36 44 5 10 5 0 0 80 15 19
2019 Security 29 23 18 23 8 0 0 51 31 23
2019 Science and technology 40 43 9 5 3 0 0 83 8 1374
2019 Administration and operations 43 38 10 6 3 1 0 81 9 479
2019 Human resources 46 38 9 5 2 0 0 84 7 250
2019 Financial management 38 43 9 5 4 1 0 82 9 163
2019 Procurement 36 33 13 9 9 0 0 70 17 24
2019 Real property 54 34 2 3 7 0 0 88 10 33
2019 Materiel management 41 50 9 0 0 0 0 91 0 19
2019 Information management 34 48 11 5 3 0 0 81 8 102
2019 Information technology 43 39 10 3 4 0 0 83 8 236
2019 Internal audit 22 56 7 0 15 0 0 78 15 21
2019 Evaluation 38 53 5 2 2 0 0 91 4 41
2019 Data sciences 36 46 10 5 3 0 0 82 8 186
2019 Policy 38 42 9 7 4 0 0 80 11 564
2019 Project management 44 42 6 6 1 0 0 86 8 209
2019 Other services to the public 41 34 14 10 2 0 0 75 11 79
2019 None of the above 29 47 12 7 4 1 0 77 11 226
2018 Client contact centre 24 51 8 6 8 2 0 77 15 50
2018 Federal regulators 28 51 10 7 3 0 0 79 11 353
2018 Compliance, inspection and enforcement 26 50 12 8 3 0 0 76 12 206
2018 Communications or public affairs 30 51 14 3 2 0 0 81 5 126
2018 Access to information and privacy 28 38 18 10 5 0 0 66 15 18
2018 Security 21 44 17 8 10 0 0 65 18 16
2018 Science and technology 36 45 9 6 3 0 0 82 9 1382
2018 Library services 50 43 7 0 0 0 0 93 0 16
2018 Administration and operations 35 40 14 7 4 0 0 75 11 396
2018 Human resources 44 39 9 6 2 0 0 83 8 211
2018 Financial management 27 49 8 11 5 0 0 76 16 147
2018 Procurement 27 44 10 6 13 0 0 70 20 23
2018 Real property 44 36 7 11 3 0 0 80 14 32
2018 Materiel management 11 55 11 14 9 0 0 65 24 14
2018 Information management 37 38 15 8 2 0 0 76 10 90
2018 Information technology 28 49 16 2 5 0 0 77 7 173
2018 Internal audit 32 51 12 6 0 0 0 83 6 16
2018 Evaluation 27 46 14 11 3 0 0 73 14 37
2018 Data sciences 38 47 5 7 4 0 0 84 10 136
2018 Policy 40 42 7 7 4 0 0 82 11 478
2018 Project management 28 57 7 4 4 0 0 85 8 143
2018 Other services to the public 43 32 12 9 4 0 0 76 12 70
2018 None of the above 31 40 14 11 4 0 0 71 15 184
2017 Client contact centre 48 29 16 6 1 0 0 77 7 55
2017 Federal regulators 30 51 9 6 4 0 0 80 11 332
2017 Compliance, inspection and enforcement 27 45 15 9 5 0 0 71 14 226
2017 Communications or public affairs 28 45 11 10 6 0 0 73 16 102
2017 Access to information and privacy 61 23 11 0 5 0 0 84 5 18
2017 Security 22 42 16 16 5 0 0 63 21 19
2017 Science and technology 37 48 8 6 3 0 0 84 8 1584
2017 Library services 56 33 10 0 0 0 0 90 0 12
2017 Administration and operations 33 44 11 8 4 0 0 77 12 391
2017 Human resources 46 40 7 6 1 0 0 86 7 189
2017 Financial management 30 46 11 10 3 0 0 76 13 126
2017 Procurement 29 41 10 10 10 0 0 70 20 10
2017 Real property 40 43 9 7 2 0 0 82 9 41
2017 Materiel management 52 24 18 6 0 0 0 76 6 14
2017 Information management 31 46 13 9 1 0 0 77 10 97
2017 Information technology 36 44 11 4 4 0 0 80 8 207
2017 Internal audit 42 37 7 7 7 0 0 78 14 14
2017 Evaluation 20 46 17 15 3 0 0 65 17 35
2017 Data sciences 35 40 13 10 2 0 0 75 12 137
2017 Policy 39 45 8 5 3 0 0 84 8 396
2017 Project management 27 53 10 5 5 0 0 80 10 143
2017 Other services to the public 33 49 9 5 4 0 0 82 9 87
2017 None of the above 31 49 10 4 6 0 0 80 10 268
2014 Client contact centre 32 47 14 6 1 0 0 79 7 68
2014 Federal regulators 25 48 11 11 5 0 0 73 16 456
2014 Compliance, inspection and enforcement 28 42 13 13 4 0 0 70 17 247
2014 Communications or public affairs 24 47 13 11 5 1 0 71 16 117
2014 Access to information and privacy 20 52 24 5 0 0 0 71 5 18
2014 Security 19 61 15 5 0 0 0 81 5 21
2014 Science and technology 35 47 9 6 2 0 0 82 9 1648
2014 Library services 41 47 0 0 11 0 0 89 11 12
2014 Legal services 13 79 0 8 0 0 0 92 8 14
2014 Administration and operations 27 47 14 9 4 0 0 73 13 513
2014 Human resources 30 48 8 11 3 0 0 78 14 180
2014 Financial management 30 46 14 7 2 0 0 76 9 174
2014 Procurement 12 32 6 45 5 0 0 44 50 16
2014 Real property 35 43 9 7 4 3 0 81 11 33
2014 Materiel management 25 54 15 0 5 0 0 79 5 20
2014 Information management 35 41 12 8 3 0 0 77 11 110
2014 Information technology 27 47 11 10 5 0 0 74 14 225
2014 Internal audit 23 41 12 25 0 0 0 63 25 17
2014 Evaluation 31 46 14 8 0 0 0 78 8 36
2014 Other services to the public 34 45 7 10 4 0 0 79 14 164
2014 None of the above 28 45 12 10 6 0 0 72 15 489

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 45 6 6 7 0 0 82 12 54
2020 Federal regulators 37 37 13 10 3 0 0 74 13 324
2020 Compliance, inspection and enforcement 31 37 16 10 5 1 0 69 16 228
2020 Communications or public affairs 48 31 14 5 2 0 0 78 8 95
2020 Security 37 32 28 3 0 0 0 68 3 28
2020 Science and technology 28 41 16 10 4 1 0 70 14 1331
2020 Administration and operations 45 34 10 7 4 0 0 80 10 456
2020 Human resources 49 34 9 6 2 0 0 83 8 215
2020 Financial management 49 35 7 7 1 0 0 84 9 137
2020 Procurement 49 21 11 8 11 0 0 70 19 28
2020 Real property 57 24 9 9 1 0 0 81 10 54
2020 Materiel management 50 21 10 5 10 5 0 74 16 22
2020 Information management 52 33 1 8 6 0 0 85 14 85
2020 Information technology 37 43 11 4 4 0 0 80 9 197
2020 Internal audit 57 37 0 6 0 0 0 94 6 15
2020 Evaluation 46 24 16 6 6 2 0 71 13 47
2020 Data sciences 35 34 15 9 5 0 1 70 15 139
2020 Policy 44 39 7 7 3 0 0 83 10 556
2020 Project management 44 37 10 5 3 1 0 82 8 208
2020 Other services to the public 42 37 5 8 7 0 0 79 15 76
2020 None of the above 37 40 11 6 6 0 0 77 12 217
2019 Client contact centre 35 36 17 11 1 0 0 71 13 62
2019 Federal regulators 34 38 11 13 4 0 0 72 17 366
2019 Compliance, inspection and enforcement 30 41 11 12 6 0 1 72 18 256
2019 Communications or public affairs 42 38 10 7 3 0 0 80 10 128
2019 Access to information and privacy 55 36 5 5 0 0 0 90 5 19
2019 Security 21 24 23 20 12 0 0 45 32 23
2019 Science and technology 27 40 16 11 6 0 0 67 17 1370
2019 Administration and operations 41 36 13 5 4 0 0 78 9 477
2019 Human resources 46 33 9 8 4 0 0 79 12 250
2019 Financial management 33 45 11 7 4 1 0 78 11 163
2019 Procurement 37 33 17 4 9 0 0 70 13 24
2019 Real property 38 30 18 13 0 0 0 69 13 34
2019 Materiel management 35 44 15 6 0 0 0 79 6 19
2019 Information management 36 41 13 5 4 1 0 78 9 103
2019 Information technology 36 38 15 7 4 0 0 74 11 237
2019 Internal audit 29 45 11 11 4 0 0 75 15 22
2019 Evaluation 39 30 12 12 5 2 0 71 17 41
2019 Data sciences 34 36 13 12 4 0 1 70 17 185
2019 Policy 46 33 9 7 3 1 0 80 11 565
2019 Project management 38 39 12 7 3 0 0 78 10 210
2019 Other services to the public 34 40 15 8 4 0 0 74 11 79
2019 None of the above 32 35 13 13 6 0 0 68 19 226
2018 Client contact centre 22 48 14 7 8 0 0 71 16 50
2018 Federal regulators 26 40 17 12 5 0 0 66 17 353
2018 Compliance, inspection and enforcement 25 33 18 15 8 0 1 59 23 207
2018 Communications or public affairs 32 37 16 9 5 0 1 70 14 125
2018 Access to information and privacy 36 33 11 10 10 0 0 69 20 18
2018 Security 13 58 6 12 12 0 0 71 23 16
2018 Science and technology 21 41 18 13 8 0 0 61 21 1389
2018 Library services 34 31 35 0 0 0 0 65 0 15
2018 Administration and operations 32 40 15 7 6 0 0 72 12 395
2018 Human resources 44 35 9 9 2 0 1 80 11 210
2018 Financial management 33 36 16 5 9 1 0 70 14 146
2018 Procurement 28 37 18 5 12 0 0 65 17 23
2018 Real property 41 24 15 14 6 0 0 65 19 32
2018 Materiel management 29 41 5 14 9 0 0 71 24 14
2018 Information management 41 31 18 8 2 0 0 72 10 91
2018 Information technology 27 38 16 12 6 1 0 65 19 174
2018 Internal audit 32 43 20 0 6 0 0 75 6 16
2018 Evaluation 11 48 24 14 3 0 0 59 16 37
2018 Data sciences 25 34 17 10 12 0 1 61 22 136
2018 Policy 41 35 11 8 4 1 0 77 12 479
2018 Project management 30 46 13 5 6 1 0 76 10 144
2018 Other services to the public 25 22 30 19 4 0 0 48 22 69
2018 None of the above 23 33 19 15 8 0 1 57 24 188
2017 Client contact centre 39 36 17 5 4 0 0 75 9 55
2017 Federal regulators 27 43 13 11 7 0 0 69 18 332
2017 Compliance, inspection and enforcement 22 30 21 18 9 0 0 52 27 226
2017 Communications or public affairs 28 29 16 16 10 0 0 58 26 102
2017 Access to information and privacy 44 40 11 5 0 0 0 84 5 18
2017 Security 17 36 11 21 16 0 0 53 37 19
2017 Science and technology 23 41 15 13 7 0 0 64 21 1584
2017 Library services 49 8 27 0 16 0 0 57 16 12
2017 Administration and operations 33 36 15 9 7 0 0 69 16 389
2017 Human resources 43 33 12 7 4 0 0 76 12 189
2017 Financial management 34 33 12 13 7 0 1 67 20 126
2017 Procurement 39 41 0 20 0 0 0 80 20 10
2017 Real property 16 44 25 11 5 0 0 59 16 41
2017 Materiel management 22 46 13 19 0 0 0 68 19 14
2017 Information management 42 36 8 7 6 1 0 78 14 97
2017 Information technology 30 33 16 14 6 0 0 63 21 207
2017 Internal audit 28 36 21 0 14 0 0 65 14 14
2017 Evaluation 18 56 8 9 8 0 0 75 17 35
2017 Data sciences 24 41 12 15 6 1 1 66 22 137
2017 Policy 36 37 11 11 4 0 0 73 15 394
2017 Project management 30 39 12 11 8 0 0 69 19 143
2017 Other services to the public 25 44 18 6 7 0 0 69 13 86
2017 None of the above 24 39 16 9 12 0 0 63 21 268
2014 Client contact centre 19 43 26 9 4 0 0 62 13 68
2014 Federal regulators 24 41 14 13 7 0 0 66 20 457
2014 Compliance, inspection and enforcement 18 38 17 15 11 1 0 57 26 247
2014 Communications or public affairs 23 40 11 17 9 0 0 63 26 117
2014 Access to information and privacy 36 29 18 6 11 0 0 65 17 18
2014 Security 9 39 34 14 5 0 0 48 18 21
2014 Science and technology 21 39 18 14 8 0 0 60 22 1647
2014 Library services 26 51 15 8 0 0 0 77 8 12
2014 Legal services 6 79 8 6 0 0 0 85 6 14
2014 Administration and operations 27 39 15 12 7 0 0 67 18 513
2014 Human resources 29 37 16 12 6 0 0 66 18 180
2014 Financial management 29 41 16 11 3 0 0 70 14 174
2014 Procurement 6 25 13 19 37 0 0 31 56 16
2014 Real property 23 20 24 16 17 0 0 43 33 33
2014 Materiel management 23 38 13 17 3 5 0 65 21 20
2014 Information management 30 42 13 12 2 0 1 72 14 110
2014 Information technology 23 36 15 16 10 0 0 59 26 225
2014 Internal audit 17 40 18 12 13 0 0 58 24 17
2014 Evaluation 19 51 14 11 3 2 0 72 14 36
2014 Other services to the public 18 45 12 20 6 0 0 62 26 164
2014 None of the above 25 33 15 18 9 0 0 58 27 489

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 40 13 6 2 0 0 79 7 54
2020 Federal regulators 46 35 9 9 2 0 0 81 10 323
2020 Compliance, inspection and enforcement 28 42 13 10 7 0 0 69 17 227
2020 Communications or public affairs 31 49 10 8 2 0 0 80 11 95
2020 Access to information and privacy 21 65 0 14 0 0 0 86 14 14
2020 Security 29 36 19 17 0 0 0 65 17 27
2020 Science and technology 34 45 11 8 3 0 0 79 10 1329
2020 Legal services 36 36 28 0 0 0 0 72 0 14
2020 Administration and operations 44 43 7 5 2 0 0 86 7 455
2020 Human resources 53 37 6 4 0 0 0 89 5 213
2020 Financial management 49 40 6 4 1 0 0 89 5 137
2020 Procurement 38 37 18 4 4 0 0 75 7 28
2020 Real property 40 45 9 2 2 2 0 87 4 54
2020 Materiel management 40 36 14 0 10 0 0 76 10 22
2020 Information management 45 38 6 8 3 0 0 83 11 85
2020 Information technology 39 43 7 9 2 0 0 82 11 197
2020 Internal audit 38 41 21 0 0 0 0 79 0 15
2020 Evaluation 43 51 2 2 2 0 0 94 4 46
2020 Data sciences 37 39 13 10 1 0 0 76 11 139
2020 Policy 39 42 7 10 2 0 0 81 13 554
2020 Project management 35 46 11 7 1 0 0 81 8 208
2020 Other services to the public 39 46 9 3 3 0 0 85 6 76
2020 None of the above 38 43 9 7 4 0 0 80 10 214
2019 Client contact centre 31 47 14 4 4 0 0 78 8 62
2019 Federal regulators 36 41 13 7 3 0 0 77 10 366
2019 Compliance, inspection and enforcement 27 46 9 13 4 0 0 73 18 256
2019 Communications or public affairs 32 42 10 10 5 0 1 75 16 126
2019 Access to information and privacy 30 40 12 18 0 0 0 70 18 19
2019 Security 21 28 8 34 8 0 0 49 42 23
2019 Science and technology 34 44 10 9 3 0 0 78 12 1361
2019 Administration and operations 39 40 10 8 2 0 0 80 10 476
2019 Human resources 46 39 9 6 1 0 0 84 7 250
2019 Financial management 36 42 10 8 3 0 0 78 11 162
2019 Procurement 28 47 16 0 4 0 4 78 5 24
2019 Real property 18 54 10 12 6 0 0 71 19 34
2019 Materiel management 48 41 6 0 6 0 0 88 6 19
2019 Information management 27 47 14 10 2 1 0 74 12 102
2019 Information technology 32 50 10 5 4 0 0 81 9 233
2019 Internal audit 32 50 4 14 0 0 0 82 14 22
2019 Evaluation 34 52 10 2 2 0 0 86 4 41
2019 Data sciences 32 45 13 8 3 0 0 77 10 184
2019 Policy 32 46 10 8 5 0 0 77 13 564
2019 Project management 32 43 11 10 4 0 0 76 13 208
2019 Other services to the public 27 50 11 12 0 0 0 78 12 79
2019 None of the above 29 41 17 11 2 0 0 70 13 224
2018 Client contact centre 20 51 17 7 5 0 0 71 13 50
2018 Federal regulators 28 47 11 10 4 0 0 75 14 352
2018 Compliance, inspection and enforcement 20 44 15 14 8 0 0 63 22 206
2018 Communications or public affairs 19 43 18 16 3 0 0 62 20 125
2018 Access to information and privacy 28 43 19 10 0 0 0 71 10 18
2018 Security 13 35 21 25 6 0 0 48 32 15
2018 Science and technology 28 47 12 10 3 0 0 75 13 1393
2018 Library services 50 50 0 0 0 0 0 100 0 16
2018 Administration and operations 31 44 13 8 4 0 0 75 12 396
2018 Human resources 40 44 9 6 1 0 0 84 7 211
2018 Financial management 34 43 12 8 4 0 0 76 12 146
2018 Procurement 26 41 20 13 0 0 0 67 13 23
2018 Real property 22 41 19 11 7 0 0 63 18 32
2018 Materiel management 11 39 15 26 9 0 0 50 36 14
2018 Information management 31 45 11 12 1 0 0 76 13 91
2018 Information technology 24 45 13 15 3 0 0 69 18 174
2018 Internal audit 38 33 24 0 6 0 0 71 6 16
2018 Evaluation 24 51 11 13 0 0 0 75 13 37
2018 Data sciences 29 40 16 13 2 0 0 69 15 135
2018 Policy 30 42 13 10 4 0 0 72 15 479
2018 Project management 29 45 12 10 4 0 0 74 14 144
2018 Other services to the public 25 38 20 11 5 0 0 64 16 70
2018 None of the above 24 44 16 11 6 0 0 67 16 188
2017 Client contact centre 43 39 13 6 0 0 0 81 6 55
2017 Federal regulators 32 48 9 8 4 0 0 80 11 332
2017 Compliance, inspection and enforcement 22 35 17 19 7 0 0 57 26 226
2017 Communications or public affairs 17 39 14 19 11 0 0 56 30 102
2017 Access to information and privacy 44 40 11 5 0 0 0 84 5 18
2017 Security 11 36 11 21 21 0 0 47 42 19
2017 Science and technology 33 44 10 9 3 0 0 77 13 1582
2017 Library services 40 40 19 0 0 0 0 81 0 12
2017 Administration and operations 32 42 13 9 3 0 0 74 13 391
2017 Human resources 42 36 12 7 2 0 0 78 10 189
2017 Financial management 38 40 9 8 4 0 1 79 12 126
2017 Procurement 29 51 10 0 10 0 0 80 10 10
2017 Real property 25 38 11 23 2 0 0 64 25 41
2017 Materiel management 46 13 22 6 13 0 0 59 19 14
2017 Information management 37 42 9 8 3 0 0 79 12 97
2017 Information technology 25 47 14 10 3 0 0 73 14 207
2017 Internal audit 42 44 6 0 7 0 0 86 7 14
2017 Evaluation 28 51 3 9 9 0 0 79 18 35
2017 Data sciences 28 44 17 9 2 0 0 72 11 137
2017 Policy 32 42 10 12 4 0 1 74 16 395
2017 Project management 29 41 16 10 4 0 0 70 14 143
2017 Other services to the public 35 44 4 13 5 0 0 78 17 87
2017 None of the above 24 46 15 7 8 0 0 70 15 267

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 32 7 7 2 0 0 84 9 54
2020 Federal regulators 54 34 7 5 0 0 0 88 5 325
2020 Compliance, inspection and enforcement 36 38 13 8 5 0 0 74 13 228
2020 Communications or public affairs 51 35 7 6 1 0 0 86 7 94
2020 Security 36 46 11 3 0 3 0 85 3 28
2020 Science and technology 44 42 8 4 2 0 0 86 6 1327
2020 Administration and operations 51 37 8 3 1 0 0 88 4 455
2020 Human resources 57 33 7 1 2 0 0 90 3 212
2020 Financial management 52 40 5 2 1 0 0 92 3 136
2020 Procurement 52 30 14 4 0 0 0 82 4 27
2020 Real property 51 42 7 0 0 0 0 93 0 54
2020 Materiel management 55 26 10 0 10 0 0 81 10 22
2020 Information management 54 32 9 1 3 0 0 87 5 85
2020 Information technology 52 35 7 3 2 1 0 88 5 196
2020 Internal audit 44 41 0 15 0 0 0 85 15 15
2020 Evaluation 44 45 7 0 4 0 0 89 4 47
2020 Data sciences 54 33 9 2 1 0 0 87 4 137
2020 Policy 56 35 5 4 1 0 0 91 4 556
2020 Project management 52 35 9 2 0 0 0 88 3 207
2020 Other services to the public 49 41 7 0 3 0 0 90 3 76
2020 None of the above 49 37 8 3 3 0 0 86 6 216
2019 Client contact centre 39 48 9 0 4 0 0 88 4 61
2019 Federal regulators 46 39 8 5 1 0 0 85 7 366
2019 Compliance, inspection and enforcement 39 39 10 7 4 0 0 78 12 257
2019 Communications or public affairs 43 38 11 6 2 0 0 81 8 129
2019 Access to information and privacy 56 17 18 10 0 0 0 73 10 19
2019 Security 40 24 8 24 4 0 0 64 28 23
2019 Science and technology 43 42 9 5 2 0 0 84 7 1362
2019 Administration and operations 47 39 9 3 2 0 0 86 5 475
2019 Human resources 53 36 6 3 1 0 0 90 4 248
2019 Financial management 46 42 7 1 5 0 0 88 6 162
2019 Procurement 48 34 9 9 0 0 0 82 9 23
2019 Real property 32 50 9 6 3 0 0 82 9 34
2019 Materiel management 50 33 18 0 0 0 0 82 0 19
2019 Information management 38 45 10 3 4 1 0 83 7 103
2019 Information technology 51 37 6 3 2 0 0 89 5 238
2019 Internal audit 57 30 6 6 0 0 0 87 6 22
2019 Evaluation 55 38 4 2 0 0 0 93 2 40
2019 Data sciences 41 42 11 4 2 0 0 83 6 185
2019 Policy 50 35 6 6 2 0 0 86 8 566
2019 Project management 48 40 7 3 1 0 0 88 5 209
2019 Other services to the public 38 49 9 4 0 0 0 87 4 79
2019 None of the above 43 35 11 8 1 0 1 79 10 226
2018 Client contact centre 40 27 20 11 2 0 0 67 13 50
2018 Federal regulators 45 43 7 3 2 0 0 88 5 353
2018 Compliance, inspection and enforcement 35 46 8 7 4 0 0 81 11 207
2018 Communications or public affairs 39 44 10 5 2 1 0 83 7 125
2018 Access to information and privacy 38 40 5 17 0 0 0 79 17 18
2018 Security 34 37 10 14 6 0 0 71 20 16
2018 Science and technology 40 45 8 4 2 0 0 85 6 1390
2018 Library services 42 58 0 0 0 0 0 100 0 16
2018 Administration and operations 41 44 9 3 2 0 0 86 5 395
2018 Human resources 52 36 8 2 1 0 0 88 4 213
2018 Financial management 47 43 6 3 1 0 1 90 4 145
2018 Procurement 43 39 8 10 0 0 0 82 10 23
2018 Real property 41 33 16 10 0 0 0 74 10 32
2018 Materiel management 26 45 24 0 5 0 0 71 5 14
2018 Information management 48 39 10 1 0 1 0 88 1 91
2018 Information technology 43 41 10 3 2 1 1 86 5 174
2018 Internal audit 59 41 0 0 0 0 0 100 0 16
2018 Evaluation 38 51 8 3 0 0 0 89 3 37
2018 Data sciences 43 45 7 5 0 0 0 88 5 136
2018 Policy 51 37 7 4 1 0 0 88 5 479
2018 Project management 47 43 5 4 1 0 0 89 5 143
2018 Other services to the public 38 43 10 5 3 0 0 81 9 71
2018 None of the above 43 40 11 5 1 1 0 83 6 190
2017 Client contact centre 43 32 20 3 0 0 2 76 3 55
2017 Federal regulators 43 44 5 5 3 1 0 87 8 332
2017 Compliance, inspection and enforcement 27 40 17 10 6 0 0 67 16 225
2017 Communications or public affairs 35 35 19 5 6 0 0 70 11 101
2017 Access to information and privacy 56 28 5 5 0 5 0 89 6 18
2017 Security 15 48 5 21 11 0 0 63 32 19
2017 Science and technology 41 43 7 6 2 0 0 85 8 1583
2017 Library services 40 41 0 0 8 10 0 91 9 12
2017 Administration and operations 39 42 11 7 2 0 0 81 9 388
2017 Human resources 47 43 6 4 1 0 0 90 5 189
2017 Financial management 43 40 10 6 2 0 0 83 7 124
2017 Procurement 59 20 10 10 0 0 0 80 10 10
2017 Real property 31 48 8 10 2 0 0 79 12 41
2017 Materiel management 52 24 6 6 11 0 0 76 17 14
2017 Information management 49 34 13 3 1 0 0 83 4 97
2017 Information technology 42 40 10 4 2 1 0 84 6 207
2017 Internal audit 57 29 0 7 7 0 0 86 14 14
2017 Evaluation 42 46 12 0 0 0 0 88 0 35
2017 Data sciences 35 46 10 8 1 0 0 81 10 137
2017 Policy 49 37 7 5 2 0 0 87 7 395
2017 Project management 37 45 8 7 3 0 0 82 10 143
2017 Other services to the public 43 37 10 9 1 0 0 80 10 87
2017 None of the above 34 43 11 6 5 0 1 79 10 268
2014 Client contact centre 28 42 27 1 0 0 2 71 1 68
2014 Federal regulators 38 42 9 7 4 0 0 81 10 457
2014 Compliance, inspection and enforcement 32 38 14 11 5 1 0 70 16 246
2014 Communications or public affairs 27 51 10 7 5 0 0 77 12 117
2014 Access to information and privacy 26 62 13 0 0 0 0 87 0 18
2014 Security 29 48 19 0 5 0 0 77 5 21
2014 Science and technology 39 42 10 6 2 0 0 81 8 1649
2014 Library services 34 46 9 0 11 0 0 80 11 12
2014 Legal services 26 57 8 8 0 0 0 84 8 14
2014 Administration and operations 36 45 11 5 3 0 0 81 8 512
2014 Human resources 44 41 6 4 3 2 0 86 7 179
2014 Financial management 38 44 12 4 2 1 0 82 6 174
2014 Procurement 25 38 13 19 5 0 0 63 24 16
2014 Real property 39 31 17 7 7 0 0 69 14 33
2014 Materiel management 30 59 11 0 0 0 0 89 0 20
2014 Information management 45 40 9 3 1 1 0 87 4 109
2014 Information technology 35 43 13 5 3 1 0 78 8 225
2014 Internal audit 41 52 0 7 0 0 0 93 7 17
2014 Evaluation 42 48 8 0 0 2 0 91 0 36
2014 Other services to the public 42 38 8 8 4 1 0 80 12 164
2014 None of the above 37 38 12 8 4 0 0 75 13 489

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 48 8 7 5 0 0 80 12 54
2020 Federal regulators 42 34 10 10 3 0 0 77 13 323
2020 Compliance, inspection and enforcement 28 38 13 15 7 0 0 66 21 228
2020 Communications or public affairs 42 37 13 6 2 0 0 79 8 94
2020 Security 38 32 27 3 0 0 0 70 3 28
2020 Science and technology 35 43 11 8 4 0 0 77 12 1329
2020 Administration and operations 43 37 10 6 4 0 0 80 10 452
2020 Human resources 47 35 12 5 2 0 0 81 7 215
2020 Financial management 42 44 8 4 2 0 0 86 6 138
2020 Procurement 42 36 11 7 4 0 0 78 11 28
2020 Real property 47 31 12 5 3 0 2 80 8 54
2020 Materiel management 47 34 10 0 10 0 0 81 10 22
2020 Information management 56 33 4 5 3 0 0 88 8 84
2020 Information technology 38 44 9 4 5 0 0 82 9 196
2020 Internal audit 38 50 13 0 0 0 0 87 0 15
2020 Evaluation 44 36 12 4 4 0 0 80 8 47
2020 Data sciences 39 38 11 9 5 0 0 76 13 139
2020 Policy 49 32 9 6 3 0 0 81 10 554
2020 Project management 39 41 10 6 3 0 0 80 10 208
2020 Other services to the public 41 45 5 6 3 0 0 86 9 76
2020 None of the above 42 34 13 6 5 0 0 76 11 216
2019 Client contact centre 39 31 16 13 0 0 0 70 13 61
2019 Federal regulators 40 33 14 7 5 0 0 74 12 364
2019 Compliance, inspection and enforcement 33 40 13 11 4 0 0 73 14 258
2019 Communications or public affairs 42 40 9 5 5 0 0 82 9 128
2019 Access to information and privacy 45 27 7 16 5 0 0 72 21 18
2019 Security 22 25 11 21 22 0 0 47 42 22
2019 Science and technology 33 42 13 9 4 0 0 74 13 1368
2019 Administration and operations 47 33 11 6 3 0 0 80 9 478
2019 Human resources 48 34 9 7 2 0 0 82 10 249
2019 Financial management 36 41 11 8 4 0 0 77 12 164
2019 Procurement 29 45 17 0 9 0 0 74 9 24
2019 Real property 32 42 17 3 6 0 0 74 9 34
2019 Materiel management 44 27 23 0 6 0 0 71 6 19
2019 Information management 40 35 17 7 2 0 0 74 9 103
2019 Information technology 41 41 9 5 4 0 0 82 9 238
2019 Internal audit 34 51 6 4 4 0 0 85 8 22
2019 Evaluation 35 51 4 7 0 2 0 88 7 41
2019 Data sciences 34 43 14 5 4 0 0 77 9 184
2019 Policy 45 34 10 6 6 0 0 79 12 566
2019 Project management 41 40 9 7 2 0 0 81 10 208
2019 Other services to the public 42 35 15 2 6 0 0 77 8 79
2019 None of the above 35 34 15 10 5 0 0 70 15 224
2018 Client contact centre 23 52 13 4 8 0 0 75 12 50
2018 Federal regulators 31 45 12 8 5 0 0 76 12 352
2018 Compliance, inspection and enforcement 23 44 13 11 9 0 0 67 20 204
2018 Communications or public affairs 34 42 10 11 3 0 0 76 13 125
2018 Access to information and privacy 33 41 5 21 0 0 0 74 21 18
2018 Security 21 44 6 23 6 0 0 65 29 16
2018 Science and technology 27 44 14 10 5 0 0 71 15 1391
2018 Library services 38 42 20 0 0 0 0 80 0 16
2018 Administration and operations 36 39 13 8 4 0 0 75 12 396
2018 Human resources 42 38 8 7 4 0 0 80 11 211
2018 Financial management 30 37 16 11 6 0 0 67 17 146
2018 Procurement 35 28 20 9 8 0 0 63 17 23
2018 Real property 38 33 13 11 6 0 0 70 17 32
2018 Materiel management 26 36 15 9 14 0 0 62 24 14
2018 Information management 38 40 12 8 1 0 0 79 9 91
2018 Information technology 32 39 16 7 6 0 0 71 14 173
2018 Internal audit 37 37 14 6 6 0 0 75 11 16
2018 Evaluation 24 57 5 11 3 0 0 81 14 37
2018 Data sciences 27 48 10 9 5 1 0 75 14 135
2018 Policy 43 36 9 8 3 0 0 79 12 478
2018 Project management 36 42 11 4 6 1 0 79 10 143
2018 Other services to the public 29 37 12 15 7 0 0 66 22 71
2018 None of the above 28 38 16 11 7 0 0 66 17 190
2017 Client contact centre 38 34 19 7 2 0 0 72 9 54
2017 Federal regulators 31 42 12 8 7 0 0 73 15 332
2017 Compliance, inspection and enforcement 21 35 22 13 9 0 0 56 22 224
2017 Communications or public affairs 25 33 17 11 13 0 0 58 24 102
2017 Access to information and privacy 33 32 16 18 0 0 0 66 18 18
2017 Security 6 36 37 11 11 0 0 42 21 19
2017 Science and technology 28 43 13 10 5 0 0 71 15 1581
2017 Library services 40 16 27 8 8 0 0 57 16 12
2017 Administration and operations 34 39 13 8 6 0 0 73 14 389
2017 Human resources 42 36 9 9 3 0 0 78 12 188
2017 Financial management 34 33 14 11 8 0 0 67 18 126
2017 Procurement 29 41 10 10 10 0 0 70 20 10
2017 Real property 22 48 7 21 2 0 0 70 23 41
2017 Materiel management 41 17 24 17 0 0 0 59 17 14
2017 Information management 36 37 13 9 4 0 0 73 14 97
2017 Information technology 30 43 14 5 5 1 1 75 11 207
2017 Internal audit 42 15 29 7 7 0 0 57 14 14
2017 Evaluation 25 44 14 11 5 0 0 69 17 35
2017 Data sciences 26 46 15 7 6 1 0 72 12 137
2017 Policy 40 37 11 8 5 0 0 77 12 396
2017 Project management 31 39 12 11 7 0 0 70 18 141
2017 Other services to the public 30 42 13 7 6 1 0 74 13 87
2017 None of the above 27 40 14 11 7 0 0 68 18 267

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 57 33 8 2 0 0 0 90 2 53
2020 Federal regulators 50 34 10 4 2 0 0 84 6 324
2020 Compliance, inspection and enforcement 42 37 11 7 4 0 0 78 10 225
2020 Communications or public affairs 50 37 10 2 1 0 0 87 3 92
2020 Security 48 43 8 0 0 0 0 92 0 27
2020 Science and technology 53 35 8 3 1 0 0 89 4 1319
2020 Administration and operations 57 30 9 2 1 0 0 88 3 456
2020 Human resources 61 31 5 3 0 0 0 93 3 215
2020 Financial management 51 37 9 2 1 0 0 88 3 138
2020 Procurement 60 26 14 0 0 0 0 86 0 28
2020 Real property 62 23 12 0 2 0 2 86 2 54
2020 Materiel management 61 29 0 0 10 0 0 90 10 21
2020 Information management 52 33 11 1 3 0 0 86 4 84
2020 Information technology 50 35 11 2 1 0 0 85 4 197
2020 Internal audit 38 38 24 0 0 0 0 76 0 15
2020 Evaluation 43 47 6 0 4 0 0 90 4 47
2020 Data sciences 47 34 11 4 2 0 1 82 6 138
2020 Policy 52 33 11 4 1 0 0 85 4 550
2020 Project management 53 38 8 2 0 0 0 91 2 205
2020 Other services to the public 56 37 4 1 2 0 0 93 3 75
2020 None of the above 49 35 11 4 1 0 0 84 5 217
2019 Client contact centre 54 31 13 1 0 0 0 86 1 62
2019 Federal regulators 47 35 12 4 2 0 0 83 6 360
2019 Compliance, inspection and enforcement 49 37 10 3 2 0 0 86 5 258
2019 Communications or public affairs 57 29 7 5 2 0 0 86 7 128
2019 Access to information and privacy 50 36 0 10 5 0 0 85 15 19
2019 Security 38 30 26 6 0 0 0 68 6 23
2019 Science and technology 56 33 7 2 1 0 0 90 3 1360
2019 Administration and operations 54 31 11 3 1 0 0 85 4 472
2019 Human resources 56 34 7 3 1 0 0 89 4 250
2019 Financial management 48 38 9 2 2 0 0 87 4 163
2019 Procurement 48 34 13 4 0 0 0 83 4 24
2019 Real property 55 36 3 3 3 0 0 91 6 34
2019 Materiel management 73 15 12 0 0 0 0 88 0 19
2019 Information management 48 34 10 8 0 0 0 82 8 103
2019 Information technology 52 38 7 2 1 0 0 89 4 237
2019 Internal audit 43 40 6 11 0 0 0 83 11 22
2019 Evaluation 51 44 5 0 0 0 0 95 0 41
2019 Data sciences 51 36 8 4 1 0 0 87 6 184
2019 Policy 50 34 10 4 3 0 0 83 7 558
2019 Project management 54 33 8 3 1 0 0 87 5 208
2019 Other services to the public 49 35 12 2 2 0 0 84 4 77
2019 None of the above 47 36 12 3 1 0 0 84 5 222
2018 Client contact centre 39 49 10 2 0 0 0 88 2 49
2018 Federal regulators 41 42 11 5 1 0 0 83 6 352
2018 Compliance, inspection and enforcement 42 38 11 7 2 0 0 80 8 207
2018 Communications or public affairs 48 37 10 4 0 0 1 85 4 124
2018 Access to information and privacy 38 41 11 4 5 0 0 80 10 18
2018 Security 45 23 20 12 0 0 0 69 12 16
2018 Science and technology 53 37 8 2 1 0 0 90 3 1380
2018 Library services 43 50 7 0 0 0 0 93 0 16
2018 Administration and operations 48 36 11 2 2 0 0 84 5 391
2018 Human resources 54 37 5 3 1 0 1 91 3 210
2018 Financial management 41 40 9 8 2 0 0 81 10 144
2018 Procurement 35 52 0 5 8 0 0 87 13 23
2018 Real property 52 35 7 7 0 0 0 87 7 32
2018 Materiel management 40 45 0 0 14 0 0 86 14 14
2018 Information management 51 34 12 4 0 0 0 84 4 91
2018 Information technology 50 34 13 1 2 0 0 84 3 173
2018 Internal audit 43 51 6 0 0 0 0 94 0 16
2018 Evaluation 40 38 8 8 5 0 0 78 14 37
2018 Data sciences 51 40 6 1 1 1 0 91 2 134
2018 Policy 47 38 10 3 1 0 0 86 5 479
2018 Project management 48 42 7 2 1 0 0 90 3 141
2018 Other services to the public 53 27 14 4 2 0 0 80 6 70
2018 None of the above 42 40 11 3 3 0 0 83 6 190
2017 Client contact centre 55 38 7 0 0 0 0 93 0 55
2017 Federal regulators 45 43 9 3 1 0 0 88 4 331
2017 Compliance, inspection and enforcement 42 39 11 6 2 0 0 82 7 226
2017 Communications or public affairs 43 43 5 6 3 0 0 86 9 103
2017 Access to information and privacy 50 44 5 0 0 0 0 95 0 18
2017 Security 38 57 5 0 0 0 0 95 0 19
2017 Science and technology 55 36 6 2 1 0 0 91 3 1577
2017 Library services 56 44 0 0 0 0 0 100 0 12
2017 Administration and operations 54 33 9 4 2 0 0 86 5 391
2017 Human resources 53 37 7 4 0 0 0 90 4 189
2017 Financial management 45 38 13 1 2 0 1 84 2 125
2017 Procurement 29 71 0 0 0 0 0 100 0 10
2017 Real property 47 42 9 2 0 0 0 89 2 40
2017 Materiel management 76 13 0 12 0 0 0 88 12 14
2017 Information management 49 39 8 3 1 0 0 88 4 96
2017 Information technology 49 38 8 3 1 0 0 88 4 205
2017 Internal audit 57 21 15 0 7 0 0 78 7 14
2017 Evaluation 36 39 17 3 6 0 0 75 9 35
2017 Data sciences 53 34 11 1 1 0 0 87 2 137
2017 Policy 51 36 8 3 1 0 0 87 5 397
2017 Project management 49 39 8 5 0 0 0 87 5 143
2017 Other services to the public 47 43 6 2 1 0 0 90 3 87
2017 None of the above 49 36 9 5 2 0 0 85 7 265
2014 Client contact centre 52 44 3 1 0 0 0 96 1 68
2014 Federal regulators 49 36 8 5 2 0 0 85 7 457
2014 Compliance, inspection and enforcement 49 34 11 5 1 0 0 83 6 247
2014 Communications or public affairs 50 35 10 2 3 0 0 85 5 117
2014 Access to information and privacy 61 23 7 10 0 0 0 83 10 18
2014 Security 72 28 0 0 0 0 0 100 0 21
2014 Science and technology 61 31 6 2 1 0 0 91 3 1649
2014 Library services 72 17 0 0 11 0 0 89 11 12
2014 Legal services 46 46 0 8 0 0 0 92 8 14
2014 Administration and operations 59 31 7 2 1 0 0 90 3 513
2014 Human resources 61 28 7 3 1 0 0 89 4 179
2014 Financial management 55 33 8 3 1 0 0 88 4 174
2014 Procurement 25 51 13 6 5 0 0 76 11 16
2014 Real property 49 34 6 7 0 3 0 86 7 33
2014 Materiel management 58 30 12 0 0 0 0 88 0 20
2014 Information management 58 27 12 3 1 0 0 84 4 110
2014 Information technology 49 38 9 3 1 0 0 87 5 225
2014 Internal audit 40 40 6 13 0 0 0 81 13 17
2014 Evaluation 54 33 11 3 0 0 0 86 3 36
2014 Other services to the public 56 31 7 6 1 0 0 87 6 164
2014 None of the above 51 35 8 3 2 0 0 86 6 488

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 38 15 8 7 0 2 70 15 54
2020 Federal regulators 39 40 10 8 2 0 0 80 10 323
2020 Compliance, inspection and enforcement 33 41 10 7 9 0 0 74 16 228
2020 Communications or public affairs 36 39 15 5 4 0 0 75 9 94
2020 Security 22 38 25 15 0 0 0 60 15 28
2020 Science and technology 32 46 10 8 4 0 0 79 12 1323
2020 Library services 51 33 8 8 0 0 0 85 8 14
2020 Legal services 36 43 14 7 0 0 0 79 7 14
2020 Administration and operations 44 36 12 4 3 0 0 80 7 454
2020 Human resources 44 37 12 4 3 0 0 81 7 213
2020 Financial management 43 42 7 7 1 0 0 85 8 138
2020 Procurement 35 42 4 16 4 0 0 77 19 28
2020 Real property 46 32 9 8 4 0 2 79 12 54
2020 Materiel management 48 28 5 5 10 5 0 80 15 22
2020 Information management 45 42 9 1 2 0 0 87 4 84
2020 Information technology 42 38 13 4 3 1 0 80 7 196
2020 Internal audit 27 53 20 0 0 0 0 80 0 14
2020 Evaluation 30 51 16 0 2 0 0 82 2 47
2020 Data sciences 37 40 12 10 1 0 0 77 12 139
2020 Policy 42 38 11 7 2 0 0 80 9 552
2020 Project management 38 43 12 4 3 1 0 82 7 208
2020 Other services to the public 29 49 4 10 6 1 0 79 16 73
2020 None of the above 34 39 12 8 5 1 0 74 13 217
2019 Client contact centre 45 28 18 7 2 0 0 73 9 60
2019 Federal regulators 30 45 13 7 4 0 0 76 11 366
2019 Compliance, inspection and enforcement 33 39 14 9 5 0 0 72 14 257
2019 Communications or public affairs 39 36 8 13 5 0 0 75 18 127
2019 Access to information and privacy 43 20 13 20 5 0 0 63 25 19
2019 Security 30 30 17 16 8 0 0 60 24 23
2019 Science and technology 30 41 12 12 4 0 0 71 16 1363
2019 Administration and operations 43 36 13 5 3 0 0 79 8 475
2019 Human resources 41 37 13 5 3 1 0 78 8 250
2019 Financial management 38 34 16 9 3 0 0 72 12 163
2019 Procurement 18 40 25 5 13 0 0 58 17 24
2019 Real property 41 37 3 14 6 0 0 77 20 34
2019 Materiel management 61 27 12 0 0 0 0 88 0 19
2019 Information management 40 36 15 6 3 0 0 77 9 102
2019 Information technology 37 42 11 6 3 0 0 80 9 234
2019 Internal audit 17 49 15 8 11 0 0 66 19 22
2019 Evaluation 44 51 0 5 0 0 0 95 5 41
2019 Data sciences 35 38 11 11 4 1 0 74 15 185
2019 Policy 38 39 11 8 4 0 0 78 11 564
2019 Project management 40 44 8 6 2 1 0 84 8 207
2019 Other services to the public 32 45 12 8 2 2 0 78 10 79
2019 None of the above 32 42 11 8 6 0 2 74 14 224
2018 Client contact centre 26 50 12 6 7 0 0 76 12 49
2018 Federal regulators 25 48 13 10 4 0 0 73 14 352
2018 Compliance, inspection and enforcement 23 40 15 13 9 0 0 63 22 207
2018 Communications or public affairs 29 48 9 9 5 0 1 77 14 125
2018 Access to information and privacy 22 33 18 15 11 0 0 55 26 18
2018 Security 32 25 29 6 8 0 0 57 14 16
2018 Science and technology 25 46 13 11 5 0 0 71 16 1385
2018 Library services 43 39 18 0 0 0 0 82 0 16
2018 Administration and operations 32 38 15 8 6 0 0 71 14 396
2018 Human resources 44 35 6 13 2 0 1 79 15 211
2018 Financial management 28 44 12 8 8 0 0 72 16 144
2018 Procurement 26 43 8 15 8 0 0 69 23 23
2018 Real property 41 31 9 5 14 0 0 72 19 32
2018 Materiel management 39 27 20 9 5 0 0 65 14 14
2018 Information management 41 38 14 2 2 3 0 81 4 90
2018 Information technology 31 42 13 9 4 0 1 74 13 174
2018 Internal audit 32 31 14 12 6 0 6 67 18 16
2018 Evaluation 33 30 11 22 3 0 2 64 25 37
2018 Data sciences 30 39 17 9 4 1 1 70 13 136
2018 Policy 36 42 10 8 4 0 0 78 12 476
2018 Project management 38 41 10 7 4 0 0 78 11 141
2018 Other services to the public 29 40 9 16 5 0 0 69 21 71
2018 None of the above 25 40 18 10 6 0 0 66 16 189
2017 Client contact centre 40 30 19 9 2 0 0 70 11 55
2017 Federal regulators 29 50 11 7 3 0 0 79 10 330
2017 Compliance, inspection and enforcement 21 44 16 15 4 0 0 65 19 226
2017 Communications or public affairs 30 36 12 18 5 0 0 65 23 103
2017 Access to information and privacy 29 49 16 5 0 0 0 78 5 18
2017 Security 16 43 25 16 0 0 0 59 16 19
2017 Science and technology 30 46 10 10 4 0 0 76 14 1575
2017 Library services 40 43 9 8 0 0 0 83 8 12
2017 Administration and operations 33 41 12 10 4 0 0 74 13 390
2017 Human resources 43 35 13 6 3 0 0 78 9 189
2017 Financial management 29 45 12 8 6 0 1 74 14 126
2017 Procurement 59 20 0 10 10 0 0 80 20 10
2017 Real property 39 32 13 11 5 0 0 71 16 41
2017 Materiel management 40 25 29 6 0 0 0 65 6 14
2017 Information management 36 40 13 7 3 0 0 77 11 95
2017 Information technology 33 41 12 7 5 0 0 76 12 204
2017 Internal audit 42 29 22 7 0 0 0 71 7 14
2017 Evaluation 19 60 9 9 3 0 0 80 12 35
2017 Data sciences 24 50 15 8 3 1 0 74 11 137
2017 Policy 36 43 7 9 5 0 0 80 13 397
2017 Project management 30 41 11 13 5 0 0 72 17 143
2017 Other services to the public 25 53 6 11 5 1 0 78 16 87
2017 None of the above 24 45 13 9 9 0 0 69 18 266
2014 Client contact centre 12 54 21 11 1 0 2 66 12 68
2014 Federal regulators 19 50 14 14 4 0 0 68 18 457
2014 Compliance, inspection and enforcement 23 37 13 15 11 0 0 61 26 247
2014 Communications or public affairs 24 41 16 8 8 2 1 67 17 117
2014 Access to information and privacy 16 54 25 5 0 0 0 70 5 18
2014 Security 5 42 24 19 9 0 0 47 29 21
2014 Science and technology 22 45 13 13 6 0 0 68 19 1648
2014 Library services 43 30 15 0 11 0 0 73 11 12
2014 Legal services 6 44 29 14 6 0 0 51 20 14
2014 Administration and operations 27 40 14 13 6 0 1 67 19 513
2014 Human resources 26 39 11 13 10 1 1 66 23 180
2014 Financial management 23 46 16 9 5 0 1 70 14 174
2014 Procurement 19 25 26 19 11 0 0 44 30 16
2014 Real property 30 34 14 12 7 3 0 66 20 33
2014 Materiel management 28 48 3 15 5 0 0 77 20 20
2014 Information management 27 46 10 11 4 0 2 75 15 110
2014 Information technology 22 50 13 10 6 0 0 71 16 225
2014 Internal audit 35 53 6 6 0 0 0 88 6 17
2014 Evaluation 25 53 14 3 6 0 0 77 8 36
2014 Other services to the public 20 49 17 7 8 0 0 68 15 164
2014 None of the above 25 41 12 15 6 0 0 66 22 489

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 41 18 2 4 0 0 76 6 53
2020 Federal regulators 36 39 14 7 4 0 0 75 11 324
2020 Compliance, inspection and enforcement 32 37 16 11 5 0 0 68 16 226
2020 Communications or public affairs 42 36 9 11 2 0 0 78 13 95
2020 Security 29 25 32 15 0 0 0 54 15 28
2020 Science and technology 38 38 13 6 3 0 0 77 10 1329
2020 Administration and operations 49 33 12 4 2 0 0 82 6 456
2020 Human resources 52 34 9 3 2 0 0 86 5 215
2020 Financial management 52 34 9 5 1 0 0 86 6 138
2020 Procurement 45 18 14 11 11 0 0 63 23 28
2020 Real property 50 37 5 6 2 0 0 87 7 54
2020 Materiel management 49 27 14 0 10 0 0 76 10 22
2020 Information management 49 36 10 2 2 0 0 86 5 85
2020 Information technology 41 37 13 5 5 0 0 78 9 197
2020 Internal audit 38 50 13 0 0 0 0 87 0 15
2020 Evaluation 33 39 22 4 2 0 0 72 6 46
2020 Data sciences 40 37 15 6 2 0 0 78 7 139
2020 Policy 41 37 13 7 2 0 0 77 9 556
2020 Project management 42 43 7 6 2 0 0 85 8 208
2020 Other services to the public 41 38 13 3 6 0 0 78 9 76
2020 None of the above 38 38 12 7 5 0 1 76 12 217
2019 Client contact centre 44 30 16 9 1 0 0 74 10 62
2019 Federal regulators 34 35 17 8 6 0 0 69 14 366
2019 Compliance, inspection and enforcement 35 36 16 10 4 0 0 71 14 257
2019 Communications or public affairs 46 35 10 4 5 0 0 81 9 129
2019 Access to information and privacy 30 48 8 10 5 0 0 78 15 19
2019 Security 29 27 26 4 14 0 0 56 18 23
2019 Science and technology 36 37 13 9 5 0 0 73 14 1370
2019 Administration and operations 49 31 12 4 3 1 0 80 8 478
2019 Human resources 49 34 10 4 2 0 0 83 7 250
2019 Financial management 41 32 17 6 3 0 0 73 9 164
2019 Procurement 41 20 17 4 17 0 0 61 22 24
2019 Real property 54 25 6 12 3 0 0 79 15 34
2019 Materiel management 61 21 18 0 0 0 0 82 0 19
2019 Information management 37 41 14 7 2 0 0 77 9 103
2019 Information technology 42 40 8 5 4 0 0 83 9 238
2019 Internal audit 27 55 8 0 11 0 0 82 11 22
2019 Evaluation 44 44 5 5 2 0 0 88 7 41
2019 Data sciences 39 35 10 10 6 0 0 74 16 184
2019 Policy 39 36 12 8 4 0 0 76 12 566
2019 Project management 41 36 12 8 2 1 0 77 10 210
2019 Other services to the public 37 37 15 9 2 0 0 75 11 79
2019 None of the above 36 35 15 9 5 1 0 72 14 226
2018 Client contact centre 18 56 11 9 6 0 0 75 15 49
2018 Federal regulators 28 35 19 12 5 0 0 63 18 351
2018 Compliance, inspection and enforcement 30 35 18 12 5 0 0 65 17 202
2018 Communications or public affairs 41 33 15 6 4 0 2 75 10 125
2018 Access to information and privacy 34 40 16 0 11 0 0 73 11 18
2018 Security 25 34 16 19 6 0 0 59 25 16
2018 Science and technology 33 39 14 10 4 0 0 71 15 1383
2018 Library services 37 50 13 0 0 0 0 87 0 16
2018 Administration and operations 40 37 12 6 3 0 1 78 9 395
2018 Human resources 47 38 9 5 1 0 0 85 6 211
2018 Financial management 33 41 16 5 5 0 0 74 10 145
2018 Procurement 42 21 15 19 3 0 0 63 22 23
2018 Real property 39 24 16 11 9 0 0 63 21 32
2018 Materiel management 51 29 15 0 5 0 0 80 5 14
2018 Information management 48 28 16 4 3 1 0 77 7 91
2018 Information technology 32 41 12 10 5 0 0 73 16 174
2018 Internal audit 26 51 12 11 0 0 0 77 11 16
2018 Evaluation 31 41 19 6 3 0 0 72 8 36
2018 Data sciences 41 33 13 9 5 0 0 73 14 136
2018 Policy 37 38 11 9 4 0 0 76 13 476
2018 Project management 39 37 13 8 3 0 0 76 12 141
2018 Other services to the public 29 37 17 13 4 0 0 66 18 71
2018 None of the above 33 31 16 14 5 1 0 64 19 188
2017 Client contact centre 38 38 12 9 3 0 0 76 12 55
2017 Federal regulators 28 42 14 13 4 0 0 70 16 331
2017 Compliance, inspection and enforcement 25 38 22 9 6 0 0 64 15 224
2017 Communications or public affairs 38 28 16 10 6 0 1 67 16 103
2017 Access to information and privacy 40 22 22 11 5 0 0 62 16 18
2017 Security 22 31 21 15 11 0 0 53 25 19
2017 Science and technology 35 37 12 9 5 0 0 73 15 1576
2017 Library services 40 44 0 8 8 0 0 84 16 12
2017 Administration and operations 41 36 9 10 3 0 0 77 13 391
2017 Human resources 51 31 11 5 2 0 0 81 7 189
2017 Financial management 39 34 16 5 5 0 0 73 10 126
2017 Procurement 29 41 10 20 0 0 0 70 20 10
2017 Real property 35 29 20 11 5 0 0 64 16 41
2017 Materiel management 50 32 6 6 5 0 0 82 12 14
2017 Information management 49 26 16 7 3 0 0 75 10 96
2017 Information technology 37 36 13 9 4 1 0 74 13 206
2017 Internal audit 42 44 0 0 14 0 0 86 14 14
2017 Evaluation 22 49 18 9 3 0 0 71 11 35
2017 Data sciences 31 40 13 10 5 0 0 71 16 137
2017 Policy 36 37 12 11 5 0 0 73 15 396
2017 Project management 32 38 16 11 3 0 0 69 14 143
2017 Other services to the public 33 44 7 10 7 0 0 76 17 87
2017 None of the above 27 38 18 9 6 0 2 66 16 266
2014 Client contact centre 22 45 20 10 1 0 2 68 11 68
2014 Federal regulators 27 38 16 12 6 0 0 66 19 457
2014 Compliance, inspection and enforcement 30 29 13 16 11 1 0 60 27 247
2014 Communications or public affairs 26 40 18 10 7 0 0 65 17 117
2014 Access to information and privacy 26 36 13 25 0 0 0 62 25 18
2014 Security 33 28 19 20 0 0 0 61 20 21
2014 Science and technology 33 37 14 10 6 0 0 70 16 1648
2014 Library services 43 30 15 0 11 0 0 73 11 12
2014 Legal services 6 52 21 12 8 0 0 59 20 14
2014 Administration and operations 36 37 13 8 5 0 0 74 13 512
2014 Human resources 37 32 14 9 8 0 0 69 17 180
2014 Financial management 32 39 16 9 4 1 0 71 13 174
2014 Procurement 25 32 13 6 24 0 0 57 30 16
2014 Real property 24 42 16 8 10 0 0 66 18 33
2014 Materiel management 33 39 3 10 14 0 0 72 24 20
2014 Information management 34 36 10 14 6 0 1 71 19 110
2014 Information technology 29 41 17 8 5 0 0 70 13 225
2014 Internal audit 23 66 6 0 6 0 0 89 6 17
2014 Evaluation 31 50 10 6 3 0 0 82 8 36
2014 Other services to the public 29 39 15 10 6 0 0 68 17 163
2014 None of the above 29 35 14 14 8 0 0 64 22 489

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 35 22 7 2 0 0 69 9 54
2020 Federal regulators 37 38 13 9 3 0 0 75 12 322
2020 Compliance, inspection and enforcement 28 40 13 11 6 0 0 69 18 228
2020 Communications or public affairs 37 37 16 8 2 0 0 74 10 94
2020 Security 34 25 34 7 0 0 0 59 7 28
2020 Science and technology 29 45 15 7 3 1 1 76 10 1328
2020 Library services 54 41 5 0 0 0 0 95 0 14
2020 Legal services 36 50 14 0 0 0 0 86 0 14
2020 Administration and operations 44 42 6 5 2 0 0 87 7 450
2020 Human resources 55 33 7 4 0 0 0 88 5 213
2020 Financial management 43 39 11 5 1 1 0 83 6 139
2020 Procurement 40 31 18 11 0 0 0 70 11 27
2020 Real property 48 37 10 2 2 0 2 87 4 54
2020 Materiel management 54 27 5 0 10 5 0 85 10 22
2020 Information management 46 39 8 4 3 0 0 85 7 86
2020 Information technology 35 43 14 6 1 1 0 78 8 194
2020 Internal audit 50 35 6 9 0 0 0 85 9 15
2020 Evaluation 35 50 10 2 2 0 0 86 4 46
2020 Data sciences 34 42 14 7 2 0 1 77 9 139
2020 Policy 39 41 9 8 2 0 1 81 10 553
2020 Project management 34 44 8 10 2 0 0 79 12 208
2020 Other services to the public 34 46 11 4 3 1 0 82 7 76
2020 None of the above 31 44 13 6 5 0 0 76 11 217
2019 Client contact centre 43 34 18 4 1 0 0 77 5 61
2019 Federal regulators 32 43 13 8 2 1 1 76 11 359
2019 Compliance, inspection and enforcement 28 39 18 12 3 0 0 67 15 253
2019 Communications or public affairs 44 38 6 8 4 0 0 82 12 128
2019 Access to information and privacy 28 40 10 21 0 0 0 69 21 18
2019 Security 21 39 12 24 4 0 0 60 28 23
2019 Science and technology 27 42 15 10 3 0 1 71 14 1363
2019 Administration and operations 42 41 9 6 2 1 0 84 7 467
2019 Human resources 46 35 9 7 3 0 0 81 10 247
2019 Financial management 39 46 8 5 3 0 0 84 8 163
2019 Procurement 30 30 27 4 9 0 0 60 13 24
2019 Real property 43 35 14 9 0 0 0 78 9 34
2019 Materiel management 44 44 6 0 6 0 0 88 6 18
2019 Information management 28 49 12 8 3 0 0 77 11 103
2019 Information technology 37 41 12 5 4 2 0 79 9 237
2019 Internal audit 27 48 18 0 8 0 0 74 8 21
2019 Evaluation 37 47 7 7 0 2 0 85 7 40
2019 Data sciences 31 43 13 8 5 1 0 74 12 182
2019 Policy 39 40 10 7 3 1 1 80 10 562
2019 Project management 35 44 11 10 0 0 0 79 10 210
2019 Other services to the public 32 49 12 6 2 0 0 80 7 79
2019 None of the above 28 42 14 11 3 1 2 71 15 223
2018 Client contact centre 17 48 23 5 6 0 0 65 12 50
2018 Federal regulators 25 41 18 11 5 0 0 66 16 352
2018 Compliance, inspection and enforcement 24 36 17 17 6 0 0 60 23 206
2018 Communications or public affairs 34 41 13 10 2 0 0 75 12 124
2018 Access to information and privacy 44 34 6 16 0 0 0 78 16 17
2018 Security 13 34 21 17 14 0 0 47 31 16
2018 Science and technology 24 40 18 12 5 0 1 64 18 1382
2018 Library services 42 40 18 0 0 0 0 82 0 16
2018 Administration and operations 37 37 15 6 5 0 0 74 11 393
2018 Human resources 48 34 10 7 1 0 0 82 8 211
2018 Financial management 34 39 13 9 4 0 1 74 13 146
2018 Procurement 22 46 10 19 3 0 0 68 22 23
2018 Real property 39 24 17 10 9 0 0 63 19 32
2018 Materiel management 29 26 19 21 5 0 0 55 26 14
2018 Information management 42 26 22 7 3 0 0 68 10 91
2018 Information technology 31 34 18 10 7 0 0 65 17 173
2018 Internal audit 26 43 14 12 6 0 0 69 17 16
2018 Evaluation 21 43 19 13 3 0 0 65 16 37
2018 Data sciences 31 29 17 13 10 1 1 60 23 135
2018 Policy 33 40 13 9 3 0 2 75 12 477
2018 Project management 25 39 20 14 2 0 0 64 15 143
2018 Other services to the public 31 40 14 7 8 0 0 71 15 71
2018 None of the above 25 31 18 15 8 1 2 58 23 189
2017 Client contact centre 41 36 17 3 3 0 0 77 7 55
2017 Federal regulators 27 38 19 11 4 0 1 66 15 331
2017 Compliance, inspection and enforcement 21 39 23 11 6 0 0 59 17 225
2017 Communications or public affairs 29 32 14 18 7 0 0 61 25 103
2017 Access to information and privacy 30 48 17 5 0 0 0 77 5 17
2017 Security 17 22 21 20 21 0 0 39 40 19
2017 Science and technology 27 41 16 11 4 1 1 69 15 1577
2017 Library services 42 32 17 0 8 0 0 75 8 12
2017 Administration and operations 36 36 13 10 5 0 0 72 15 391
2017 Human resources 48 33 9 7 3 0 0 81 10 189
2017 Financial management 39 35 9 13 4 0 0 74 17 126
2017 Procurement 39 41 10 10 0 0 0 80 10 10
2017 Real property 37 33 19 12 0 0 0 69 12 41
2017 Materiel management 40 38 0 12 11 0 0 78 22 14
2017 Information management 34 44 13 5 4 0 0 77 9 96
2017 Information technology 32 37 13 12 4 0 1 70 17 205
2017 Internal audit 34 38 21 0 7 0 0 72 7 14
2017 Evaluation 33 40 9 11 0 4 3 78 12 34
2017 Data sciences 21 39 20 13 4 1 2 62 18 136
2017 Policy 33 41 14 6 4 0 1 75 11 397
2017 Project management 25 37 21 11 6 0 1 62 17 142
2017 Other services to the public 35 34 16 8 8 0 0 69 16 87
2017 None of the above 24 35 19 11 10 0 2 60 21 266
2014 Client contact centre 21 49 19 11 0 0 0 69 11 68
2014 Federal regulators 25 42 17 12 4 1 1 67 16 457
2014 Compliance, inspection and enforcement 22 38 14 17 9 1 0 60 26 247
2014 Communications or public affairs 23 42 18 14 2 1 0 65 16 116
2014 Access to information and privacy 31 34 25 5 6 0 0 65 11 18
2014 Security 23 38 29 5 5 0 0 61 10 21
2014 Science and technology 27 38 18 11 5 0 1 66 16 1646
2014 Library services 43 23 8 8 19 0 0 66 27 12
2014 Legal services 22 51 12 8 6 0 0 73 15 14
2014 Administration and operations 34 43 11 9 3 0 0 77 12 513
2014 Human resources 35 37 13 10 4 0 0 73 14 180
2014 Financial management 32 44 18 4 2 0 0 76 6 174
2014 Procurement 19 30 0 32 19 0 0 49 51 16
2014 Real property 23 38 23 5 10 0 0 62 15 33
2014 Materiel management 39 25 12 10 15 0 0 64 24 20
2014 Information management 31 40 14 10 3 0 2 73 13 110
2014 Information technology 25 41 17 9 7 1 0 67 16 225
2014 Internal audit 40 48 6 0 6 0 0 88 6 17
2014 Evaluation 28 47 13 6 3 0 3 78 8 36
2014 Other services to the public 23 45 12 11 7 1 1 70 18 164
2014 None of the above 27 38 16 11 7 0 1 65 19 488

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 44 11 2 0 0 0 87 2 54
2020 Federal regulators 43 37 13 5 2 0 0 80 7 326
2020 Compliance, inspection and enforcement 40 36 14 6 3 1 0 77 8 228
2020 Communications or public affairs 51 37 5 5 2 0 0 87 7 95
2020 Access to information and privacy 21 79 0 0 0 0 0 100 0 14
2020 Security 33 46 18 3 0 0 0 78 3 28
2020 Science and technology 47 40 8 3 1 0 0 87 5 1330
2020 Library services 51 41 8 0 0 0 0 92 0 14
2020 Administration and operations 51 33 9 3 2 0 0 85 6 458
2020 Human resources 57 29 8 3 2 0 0 87 5 215
2020 Financial management 46 36 12 6 1 0 0 82 6 139
2020 Procurement 42 37 14 7 0 0 0 79 7 28
2020 Real property 52 31 11 5 0 0 0 83 5 54
2020 Materiel management 62 29 0 0 10 0 0 90 10 22
2020 Information management 52 38 5 2 3 0 0 90 6 86
2020 Information technology 42 39 10 5 3 0 0 82 8 197
2020 Internal audit 38 47 6 9 0 0 0 85 9 15
2020 Evaluation 46 40 6 6 2 0 0 86 8 47
2020 Data sciences 44 36 13 5 3 0 0 79 8 139
2020 Policy 46 38 8 5 2 0 0 85 7 556
2020 Project management 42 44 11 3 0 0 0 86 3 208
2020 Other services to the public 50 39 6 4 2 0 0 89 6 75
2020 None of the above 42 42 9 4 3 0 0 84 7 217
2019 Client contact centre 46 40 7 5 2 0 0 86 6 62
2019 Federal regulators 41 44 9 5 2 0 0 84 7 364
2019 Compliance, inspection and enforcement 41 42 10 5 2 0 0 83 7 257
2019 Communications or public affairs 53 38 5 3 1 0 0 91 4 130
2019 Access to information and privacy 33 48 0 15 5 0 0 80 20 19
2019 Security 33 27 14 19 8 0 0 60 27 23
2019 Science and technology 48 37 9 4 2 0 0 85 5 1372
2019 Administration and operations 51 35 9 3 2 0 0 86 5 478
2019 Human resources 49 40 7 2 2 0 0 89 4 250
2019 Financial management 43 42 10 3 2 0 0 84 6 164
2019 Procurement 40 47 9 0 4 0 0 87 4 24
2019 Real property 55 23 15 4 3 0 0 78 7 34
2019 Materiel management 54 37 4 0 6 0 0 90 6 18
2019 Information management 46 36 14 4 0 0 0 82 4 103
2019 Information technology 49 37 9 3 3 0 0 86 5 237
2019 Internal audit 25 54 16 0 4 0 0 79 4 22
2019 Evaluation 50 41 5 4 0 0 0 91 4 40
2019 Data sciences 47 40 10 2 1 0 0 87 3 185
2019 Policy 44 40 8 5 3 0 0 84 8 566
2019 Project management 47 38 9 4 1 0 0 85 6 210
2019 Other services to the public 41 44 7 7 2 0 0 85 8 79
2019 None of the above 35 43 12 7 2 0 0 78 9 226
2018 Client contact centre 26 52 14 2 4 2 0 79 7 50
2018 Federal regulators 35 46 12 5 2 0 0 81 6 353
2018 Compliance, inspection and enforcement 31 47 13 6 3 0 0 78 9 207
2018 Communications or public affairs 41 43 12 5 0 0 0 83 5 125
2018 Access to information and privacy 33 56 6 0 5 0 0 89 5 18
2018 Security 26 44 20 4 6 0 0 71 10 16
2018 Science and technology 42 43 9 5 1 0 0 85 6 1389
2018 Library services 44 56 0 0 0 0 0 100 0 15
2018 Administration and operations 43 36 13 5 3 0 0 79 8 396
2018 Human resources 49 35 9 4 3 0 0 85 7 212
2018 Financial management 37 40 10 5 7 0 0 77 12 146
2018 Procurement 30 49 5 4 13 0 0 78 17 23
2018 Real property 54 30 12 0 4 0 0 83 4 32
2018 Materiel management 39 26 21 5 9 0 0 64 14 14
2018 Information management 42 40 14 3 1 0 0 82 4 90
2018 Information technology 41 41 13 4 2 0 0 82 5 174
2018 Internal audit 37 39 18 6 0 0 0 77 6 16
2018 Evaluation 32 47 11 8 3 0 0 78 11 37
2018 Data sciences 42 40 9 5 4 0 0 82 9 136
2018 Policy 41 41 9 6 2 0 0 83 8 477
2018 Project management 32 49 13 4 2 0 0 81 6 142
2018 Other services to the public 47 30 10 8 5 0 0 77 13 71
2018 None of the above 37 34 17 9 2 0 0 72 11 190
2017 Client contact centre 50 36 9 3 2 0 0 86 5 55
2017 Federal regulators 34 47 11 6 2 0 0 81 9 330
2017 Compliance, inspection and enforcement 30 47 13 6 4 0 0 77 10 226
2017 Communications or public affairs 41 40 5 7 7 0 0 81 14 103
2017 Access to information and privacy 45 49 5 0 0 0 0 95 0 18
2017 Security 22 41 16 11 11 0 0 63 21 19
2017 Science and technology 43 43 7 5 1 0 0 87 6 1576
2017 Library services 48 52 0 0 0 0 0 100 0 12
2017 Administration and operations 44 37 11 3 5 0 0 81 8 391
2017 Human resources 50 38 7 4 1 0 0 88 5 188
2017 Financial management 41 38 10 9 2 0 0 79 11 126
2017 Procurement 29 61 0 10 0 0 0 90 10 10
2017 Real property 41 43 4 7 5 0 0 85 11 41
2017 Materiel management 35 36 29 0 0 0 0 71 0 14
2017 Information management 46 36 13 6 0 0 0 81 6 96
2017 Information technology 37 44 12 5 1 0 0 81 6 206
2017 Internal audit 42 37 7 7 7 0 0 78 14 14
2017 Evaluation 25 49 14 9 3 0 0 74 12 35
2017 Data sciences 43 36 13 7 1 0 0 79 8 137
2017 Policy 45 39 9 5 2 0 0 84 7 396
2017 Project management 37 41 14 5 3 0 0 78 8 143
2017 Other services to the public 38 50 1 7 2 1 0 90 9 87
2017 None of the above 37 42 10 8 4 0 0 78 11 266
2014 Client contact centre 35 45 16 3 1 0 0 80 4 68
2014 Federal regulators 34 44 11 9 2 0 0 78 11 457
2014 Compliance, inspection and enforcement 34 41 15 7 3 0 0 75 10 247
2014 Communications or public affairs 33 42 12 7 5 1 0 76 12 117
2014 Access to information and privacy 22 51 12 16 0 0 0 72 16 18
2014 Security 47 33 15 0 5 0 0 80 5 21
2014 Science and technology 44 42 9 4 1 0 0 86 5 1647
2014 Library services 49 39 0 0 11 0 0 89 11 12
2014 Legal services 42 42 8 8 0 0 0 84 8 14
2014 Administration and operations 36 46 10 5 3 0 0 82 8 513
2014 Human resources 39 42 11 6 2 1 0 81 7 180
2014 Financial management 35 50 9 4 2 0 0 85 6 174
2014 Procurement 19 44 13 13 11 0 0 63 24 16
2014 Real property 38 44 6 10 0 3 0 84 10 33
2014 Materiel management 22 55 16 6 0 0 0 78 6 20
2014 Information management 43 35 17 3 3 0 0 78 5 109
2014 Information technology 34 44 13 6 2 0 0 78 9 224
2014 Internal audit 29 47 0 25 0 0 0 75 25 17
2014 Evaluation 36 55 8 0 0 0 0 92 0 36
2014 Other services to the public 41 37 13 7 3 0 0 77 10 164
2014 None of the above 37 39 13 7 4 0 0 76 10 489

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 36 27 26 4 6 0 2 64 10 54
2020 Federal regulators 30 34 18 11 8 0 0 63 19 316
2020 Compliance, inspection and enforcement 36 37 13 9 5 0 0 73 13 227
2020 Communications or public affairs 32 36 20 8 3 0 0 69 11 94
2020 Security 42 36 10 5 7 0 0 79 11 28
2020 Science and technology 32 37 18 8 4 0 1 69 13 1323
2020 Library services 36 51 13 0 0 0 0 87 0 14
2020 Legal services 50 43 0 0 7 0 0 93 7 14
2020 Administration and operations 38 34 14 8 4 0 0 73 13 456
2020 Human resources 32 33 22 8 4 0 1 66 12 214
2020 Financial management 38 36 15 9 3 0 0 74 11 139
2020 Procurement 32 36 18 14 0 0 0 68 14 28
2020 Real property 37 41 12 9 0 0 2 79 9 54
2020 Materiel management 62 28 5 0 5 0 0 90 5 22
2020 Information management 48 30 9 7 5 1 0 79 12 86
2020 Information technology 38 32 16 7 6 0 0 71 14 195
2020 Internal audit 41 25 25 0 9 0 0 66 9 15
2020 Evaluation 44 39 10 5 2 0 0 83 7 47
2020 Data sciences 31 37 17 10 4 1 1 69 14 139
2020 Policy 24 32 21 13 10 0 0 56 23 554
2020 Project management 27 36 18 12 6 1 0 64 18 205
2020 Other services to the public 41 35 11 9 3 0 2 77 12 76
2020 None of the above 33 29 22 8 6 0 0 63 15 215
2019 Client contact centre 59 23 10 6 1 0 0 82 8 62
2019 Federal regulators 35 33 20 6 6 0 0 68 11 362
2019 Compliance, inspection and enforcement 29 36 20 10 4 0 0 65 14 256
2019 Communications or public affairs 40 34 19 4 2 0 0 75 6 129
2019 Access to information and privacy 25 30 30 11 5 0 0 55 16 19
2019 Security 29 34 14 14 9 0 0 63 22 23
2019 Science and technology 33 35 18 7 6 0 1 69 13 1369
2019 Administration and operations 44 34 13 6 3 0 0 78 9 477
2019 Human resources 34 42 14 6 3 0 1 77 9 248
2019 Financial management 40 39 14 4 3 0 0 79 7 162
2019 Procurement 35 34 18 9 4 0 0 69 13 24
2019 Real property 22 45 23 5 5 0 0 67 10 34
2019 Materiel management 47 35 6 6 0 0 6 88 6 19
2019 Information management 41 40 12 6 2 0 0 81 8 102
2019 Information technology 48 34 10 6 2 0 0 82 8 237
2019 Internal audit 35 45 13 4 4 0 0 80 7 22
2019 Evaluation 34 44 15 5 2 0 0 78 7 41
2019 Data sciences 37 38 12 11 3 0 0 75 13 185
2019 Policy 38 32 15 7 7 0 1 71 14 566
2019 Project management 29 40 18 8 4 0 0 70 12 209
2019 Other services to the public 29 42 18 9 0 0 1 72 9 79
2019 None of the above 35 30 13 12 8 0 1 66 20 224
2018 Client contact centre 38 35 20 4 4 0 0 72 8 49
2018 Federal regulators 28 33 25 8 6 0 0 61 14 353
2018 Compliance, inspection and enforcement 23 39 19 12 7 0 0 62 19 208
2018 Communications or public affairs 34 29 19 11 6 1 0 64 17 125
2018 Access to information and privacy 24 44 16 0 16 0 0 67 16 18
2018 Security 40 13 35 0 12 0 0 53 12 16
2018 Science and technology 28 35 20 9 6 0 1 64 15 1394
2018 Library services 55 20 25 0 0 0 0 75 0 16
2018 Administration and operations 42 31 15 6 5 0 0 73 11 397
2018 Human resources 40 33 14 8 5 0 0 73 13 214
2018 Financial management 35 38 16 6 5 0 0 73 11 146
2018 Procurement 34 32 23 10 0 0 0 66 10 23
2018 Real property 37 36 9 13 4 0 0 73 17 32
2018 Materiel management 37 11 15 28 0 0 9 53 31 14
2018 Information management 45 37 11 5 2 0 0 82 7 91
2018 Information technology 39 34 15 8 2 1 1 74 10 174
2018 Internal audit 30 29 26 15 0 0 0 59 15 16
2018 Evaluation 49 38 11 3 0 0 0 86 3 37
2018 Data sciences 38 33 13 7 8 1 1 71 15 135
2018 Policy 30 31 19 11 9 0 0 61 20 479
2018 Project management 26 31 24 12 5 1 1 58 18 141
2018 Other services to the public 35 35 14 7 9 0 0 70 16 70
2018 None of the above 30 31 18 11 9 0 1 61 20 189
2017 Client contact centre 49 28 17 5 1 0 0 77 7 55
2017 Federal regulators 30 40 15 8 7 0 0 70 15 332
2017 Compliance, inspection and enforcement 26 36 22 8 5 1 1 64 13 226
2017 Communications or public affairs 43 22 20 6 8 0 0 65 14 103
2017 Access to information and privacy 29 39 11 16 0 5 0 72 17 18
2017 Security 27 27 31 0 9 0 5 57 10 19
2017 Science and technology 32 37 17 7 4 0 1 71 12 1583
2017 Library services 40 24 35 0 0 0 0 65 0 12
2017 Administration and operations 34 41 16 5 4 0 1 75 8 391
2017 Human resources 27 40 20 7 5 0 1 68 11 189
2017 Financial management 36 39 14 7 4 1 0 75 11 126
2017 Procurement 19 30 41 10 0 0 0 49 10 10
2017 Real property 21 44 25 2 2 0 5 69 5 41
2017 Materiel management 25 53 0 10 0 0 11 88 12 14
2017 Information management 40 37 10 3 7 1 1 79 11 97
2017 Information technology 43 32 14 7 1 2 2 78 8 207
2017 Internal audit 21 50 21 0 8 0 0 71 8 14
2017 Evaluation 44 31 17 6 3 0 0 74 9 35
2017 Data sciences 31 42 17 5 4 0 2 74 9 137
2017 Policy 28 38 18 9 6 0 0 67 16 397
2017 Project management 24 38 24 9 4 1 0 63 13 143
2017 Other services to the public 53 23 7 7 9 1 0 77 16 87
2017 None of the above 34 30 18 8 9 0 1 64 17 268
2014 Client contact centre 45 31 17 6 1 0 0 76 7 68
2014 Federal regulators 27 34 22 10 7 0 0 61 17 457
2014 Compliance, inspection and enforcement 25 38 23 10 3 0 0 63 13 247
2014 Communications or public affairs 34 28 22 9 6 0 0 62 15 117
2014 Access to information and privacy 27 50 13 5 6 0 0 76 11 18
2014 Security 24 37 15 14 5 0 5 65 19 21
2014 Science and technology 28 36 20 9 6 0 1 65 15 1647
2014 Library services 15 62 15 8 0 0 0 77 8 12
2014 Legal services 34 21 23 8 14 0 0 55 21 14
2014 Administration and operations 39 35 16 7 4 0 0 73 11 513
2014 Human resources 31 42 18 4 4 0 0 74 8 179
2014 Financial management 39 39 14 4 3 0 0 78 8 174
2014 Procurement 6 38 19 18 19 0 0 44 36 16
2014 Real property 26 37 11 16 10 0 0 64 25 33
2014 Materiel management 24 45 21 10 0 0 0 69 10 20
2014 Information management 39 40 11 8 3 0 0 79 10 110
2014 Information technology 35 39 16 5 4 0 2 75 9 225
2014 Internal audit 42 41 12 0 6 0 0 83 6 17
2014 Evaluation 39 47 6 8 0 0 0 86 8 36
2014 Other services to the public 35 32 19 9 4 0 0 68 13 164
2014 None of the above 29 36 16 11 8 0 0 65 19 489

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 7 22 30 31 7 0 2 39 30 54
2020 Federal regulators 8 19 44 22 6 1 0 28 27 326
2020 Compliance, inspection and enforcement 13 23 37 19 6 2 0 26 37 228
2020 Communications or public affairs 5 28 41 17 7 1 0 25 34 96
2020 Security 10 41 27 10 8 3 0 19 53 28
2020 Science and technology 6 15 43 26 8 0 1 35 22 1328
2020 Administration and operations 7 24 36 21 9 1 2 31 32 455
2020 Human resources 8 25 40 18 8 0 1 27 33 215
2020 Financial management 7 21 35 27 8 0 2 36 28 138
2020 Procurement 11 32 29 21 7 0 0 28 44 28
2020 Real property 9 27 37 19 6 0 2 26 36 54
2020 Materiel management 5 16 25 10 31 5 10 47 24 22
2020 Information management 6 23 46 15 9 0 0 25 29 86
2020 Information technology 8 25 34 26 5 1 1 31 34 197
2020 Internal audit 9 19 25 25 13 9 0 42 30 15
2020 Evaluation 6 13 41 26 14 0 0 41 19 47
2020 Data sciences 5 25 35 23 10 2 1 34 31 139
2020 Policy 6 21 39 26 7 0 1 33 28 554
2020 Project management 10 22 41 20 6 1 0 26 32 207
2020 Other services to the public 5 12 38 31 9 2 3 42 17 76
2020 None of the above 6 24 37 21 8 1 3 30 32 215
2019 Client contact centre 5 31 24 20 15 1 4 37 37 62
2019 Federal regulators 6 23 44 20 6 0 0 27 29 366
2019 Compliance, inspection and enforcement 9 31 34 15 9 2 0 25 41 257
2019 Communications or public affairs 15 32 32 13 9 0 0 21 47 128
2019 Access to information and privacy 5 27 22 29 17 0 0 46 32 18
2019 Security 12 48 19 9 12 0 0 21 60 23
2019 Science and technology 6 19 40 24 9 0 1 34 26 1374
2019 Administration and operations 8 22 34 20 12 1 2 33 31 478
2019 Human resources 9 23 36 21 9 1 1 31 32 249
2019 Financial management 8 24 35 22 7 2 2 30 33 164
2019 Procurement 9 25 30 28 7 0 0 36 34 24
2019 Real property 13 25 35 17 7 3 0 24 40 34
2019 Materiel management 6 20 46 12 15 0 0 27 26 18
2019 Information management 8 24 39 25 4 0 0 29 32 103
2019 Information technology 8 20 39 21 9 2 1 31 29 237
2019 Internal audit 4 18 34 22 22 0 0 43 22 22
2019 Evaluation 2 17 40 29 11 2 0 40 19 41
2019 Data sciences 9 15 37 22 14 2 1 37 25 186
2019 Policy 7 23 39 20 8 1 1 29 31 564
2019 Project management 8 24 45 15 8 0 0 23 32 210
2019 Other services to the public 5 24 40 18 11 1 0 30 30 79
2019 None of the above 10 22 38 22 5 1 2 28 33 226
2018 Client contact centre 10 29 31 21 7 0 2 29 40 50
2018 Federal regulators 8 25 44 20 3 1 0 23 33 353
2018 Compliance, inspection and enforcement 10 28 38 17 5 0 0 23 39 208
2018 Communications or public affairs 22 31 32 6 5 2 1 12 55 127
2018 Access to information and privacy 0 17 43 21 19 0 0 40 17 18
2018 Security 8 35 31 26 0 0 0 26 43 16
2018 Science and technology 6 23 40 22 7 1 0 30 29 1395
2018 Library services 5 13 45 18 19 0 0 37 19 16
2018 Administration and operations 8 28 33 21 7 1 1 29 37 396
2018 Human resources 5 25 42 18 8 1 1 27 31 212
2018 Financial management 12 19 36 21 11 1 1 33 31 147
2018 Procurement 14 14 33 39 0 0 0 39 28 22
2018 Real property 14 36 29 19 3 0 0 22 49 32
2018 Materiel management 9 36 40 15 0 0 0 15 45 14
2018 Information management 6 26 45 14 7 0 2 22 32 91
2018 Information technology 10 25 39 13 10 2 0 24 36 173
2018 Internal audit 10 42 25 12 5 0 6 18 56 16
2018 Evaluation 8 19 30 33 5 0 5 40 28 37
2018 Data sciences 5 27 44 16 7 0 2 23 32 136
2018 Policy 10 25 36 21 6 1 2 27 36 477
2018 Project management 10 33 39 16 2 1 0 18 43 143
2018 Other services to the public 9 35 34 15 4 2 0 20 45 69
2018 None of the above 11 29 37 17 5 0 1 22 40 190
2017 Client contact centre 3 19 27 21 21 2 7 46 24 55
2017 Federal regulators 5 27 43 20 5 1 1 25 32 327
2017 Compliance, inspection and enforcement 10 28 36 19 6 1 0 25 39 226
2017 Communications or public affairs 20 30 28 15 4 2 1 19 52 103
2017 Access to information and privacy 6 46 13 11 6 0 18 21 64 17
2017 Security 16 30 27 27 0 0 0 27 46 19
2017 Science and technology 8 18 41 22 9 1 2 32 27 1580
2017 Library services 16 9 40 35 0 0 0 35 25 12
2017 Administration and operations 10 27 35 15 8 1 4 24 39 387
2017 Human resources 11 27 36 17 8 0 2 25 38 189
2017 Financial management 8 22 39 16 10 0 4 27 32 124
2017 Procurement 10 10 51 9 10 0 10 21 23 10
2017 Real property 15 30 26 18 12 0 0 30 44 40
2017 Materiel management 22 13 31 17 11 0 6 30 37 14
2017 Information management 6 23 41 18 10 0 2 28 29 96
2017 Information technology 10 24 38 18 7 0 3 25 35 206
2017 Internal audit 17 30 32 15 7 0 0 22 46 13
2017 Evaluation 3 25 37 26 7 0 3 34 28 35
2017 Data sciences 9 25 41 13 6 2 4 20 36 136
2017 Policy 10 21 43 17 7 1 1 24 32 395
2017 Project management 8 23 46 17 5 0 1 22 32 142
2017 Other services to the public 9 19 36 19 13 0 4 33 30 86
2017 None of the above 10 22 42 12 9 1 3 22 34 266
2014 Client contact centre 8 36 37 15 1 1 2 16 45 68
2014 Federal regulators 10 27 42 16 4 1 1 20 37 457
2014 Compliance, inspection and enforcement 12 28 36 16 4 1 1 21 42 247
2014 Communications or public affairs 13 37 34 10 3 2 1 13 52 117
2014 Access to information and privacy 10 24 21 40 0 0 5 42 36 18
2014 Security 4 44 33 5 9 0 5 15 51 21
2014 Science and technology 6 26 40 20 6 1 1 26 33 1648
2014 Library services 0 24 49 8 8 11 0 17 27 12
2014 Legal services 0 31 27 36 6 0 0 42 31 14
2014 Administration and operations 8 28 37 18 6 1 3 25 37 510
2014 Human resources 12 27 39 17 4 0 1 22 39 180
2014 Financial management 5 29 44 15 6 0 1 21 34 174
2014 Procurement 19 30 26 19 6 0 0 25 49 16
2014 Real property 7 30 45 12 5 0 0 18 37 33
2014 Materiel management 11 37 32 16 3 0 0 20 49 20
2014 Information management 9 29 33 23 4 1 2 27 39 110
2014 Information technology 9 29 40 13 5 1 2 19 40 225
2014 Internal audit 12 11 48 30 0 0 0 30 23 17
2014 Evaluation 6 23 42 13 17 0 0 30 28 36
2014 Other services to the public 11 26 40 14 7 1 1 21 38 164
2014 None of the above 11 23 37 18 7 2 2 26 35 488

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 10 9 25 35 11 6 4 51 21 54
2020 Federal regulators 5 10 26 41 16 2 1 58 15 325
2020 Compliance, inspection and enforcement 19 19 24 20 15 3 0 35 39 227
2020 Communications or public affairs 9 19 33 22 14 2 0 37 29 95
2020 Security 11 18 40 17 11 3 0 28 31 28
2020 Science and technology 6 10 29 36 15 3 2 53 17 1321
2020 Administration and operations 3 11 24 32 23 4 2 59 16 450
2020 Human resources 0 11 35 27 23 2 2 52 12 213
2020 Financial management 4 16 24 31 20 4 2 54 21 139
2020 Procurement 7 15 14 28 28 4 4 60 24 28
2020 Real property 10 10 24 43 12 0 2 55 20 53
2020 Materiel management 0 11 19 26 40 5 0 69 11 22
2020 Information management 1 13 25 39 19 1 2 60 14 85
2020 Information technology 3 15 23 32 23 3 2 58 19 197
2020 Internal audit 9 13 19 38 13 9 0 56 23 15
2020 Evaluation 2 4 18 45 29 2 0 75 6 47
2020 Data sciences 7 16 20 29 21 5 2 54 25 138
2020 Policy 3 9 22 39 25 2 0 66 12 550
2020 Project management 7 16 27 31 16 3 0 49 23 208
2020 Other services to the public 5 14 21 38 16 5 1 57 20 76
2020 None of the above 8 14 24 29 21 3 2 52 22 214
2019 Client contact centre 8 26 24 21 18 0 4 40 35 62
2019 Federal regulators 7 15 34 30 12 2 0 43 23 365
2019 Compliance, inspection and enforcement 13 18 29 24 12 3 1 38 32 257
2019 Communications or public affairs 11 17 28 24 17 2 2 42 29 128
2019 Access to information and privacy 11 10 43 19 18 0 0 36 21 18
2019 Security 8 45 30 0 12 0 4 13 56 23
2019 Science and technology 7 15 31 28 15 2 1 45 23 1371
2019 Administration and operations 7 14 25 28 21 2 2 52 22 478
2019 Human resources 5 14 22 36 17 4 2 56 20 247
2019 Financial management 4 16 31 30 13 3 4 46 21 164
2019 Procurement 13 17 26 20 17 4 3 39 33 24
2019 Real property 7 14 25 38 13 3 0 53 21 34
2019 Materiel management 12 6 35 22 20 0 6 44 19 19
2019 Information management 4 17 30 30 18 0 0 49 21 102
2019 Information technology 4 8 32 29 21 6 1 54 12 237
2019 Internal audit 0 13 22 28 30 8 0 63 14 22
2019 Evaluation 4 7 28 25 22 12 2 55 13 39
2019 Data sciences 8 16 24 29 17 5 1 49 25 185
2019 Policy 4 10 26 36 20 2 2 58 15 560
2019 Project management 5 18 35 23 16 2 1 41 23 207
2019 Other services to the public 11 14 35 22 14 4 0 37 27 79
2019 None of the above 9 16 26 33 12 1 3 47 26 225
2018 Client contact centre 9 26 31 19 6 6 2 28 38 50
2018 Federal regulators 8 16 33 33 9 2 0 43 24 350
2018 Compliance, inspection and enforcement 16 28 23 24 8 0 0 33 44 205
2018 Communications or public affairs 15 29 33 12 7 2 2 20 46 127
2018 Access to information and privacy 11 16 39 16 19 0 0 34 27 18
2018 Security 26 26 32 8 8 0 0 15 52 15
2018 Science and technology 8 18 34 25 12 2 1 38 27 1388
2018 Library services 5 0 27 31 37 0 0 68 5 16
2018 Administration and operations 8 21 27 26 15 2 1 42 30 394
2018 Human resources 5 11 33 30 15 2 3 48 17 213
2018 Financial management 8 15 31 25 17 2 2 43 24 147
2018 Procurement 11 15 27 24 10 13 0 39 30 22
2018 Real property 14 30 17 14 19 7 0 35 47 32
2018 Materiel management 9 49 36 0 0 0 5 0 62 14
2018 Information management 5 21 37 19 12 3 2 33 28 90
2018 Information technology 7 19 30 23 15 6 1 40 28 173
2018 Internal audit 6 38 22 17 11 0 6 30 47 16
2018 Evaluation 5 19 27 24 17 2 5 45 26 37
2018 Data sciences 8 18 38 19 13 2 2 34 27 136
2018 Policy 6 13 27 34 15 3 2 51 20 474
2018 Project management 13 24 29 23 9 2 0 33 38 144
2018 Other services to the public 11 32 26 21 5 3 2 28 45 69
2018 None of the above 13 24 26 21 11 2 3 34 39 188
2017 Client contact centre 7 8 31 22 23 5 5 50 16 55
2017 Federal regulators 7 14 38 25 12 3 1 39 21 329
2017 Compliance, inspection and enforcement 12 24 27 22 10 3 2 34 38 226
2017 Communications or public affairs 28 29 22 9 7 1 4 17 60 102
2017 Access to information and privacy 0 17 33 28 5 0 16 40 20 18
2017 Security 25 33 27 5 0 5 5 6 64 19
2017 Science and technology 9 19 30 24 13 3 2 39 29 1576
2017 Library services 9 9 35 26 21 0 0 47 18 11
2017 Administration and operations 10 19 29 22 11 4 6 37 31 387
2017 Human resources 9 15 27 21 19 3 6 44 26 189
2017 Financial management 8 15 29 24 19 1 4 45 25 124
2017 Procurement 10 10 51 19 10 0 0 29 20 10
2017 Real property 12 28 20 10 24 2 5 36 43 40
2017 Materiel management 16 6 24 32 11 0 11 48 25 14
2017 Information management 7 16 35 25 15 1 1 41 23 94
2017 Information technology 10 16 29 25 15 4 2 42 28 206
2017 Internal audit 0 22 63 7 7 0 0 15 22 14
2017 Evaluation 3 14 45 20 16 0 3 36 17 35
2017 Data sciences 9 15 30 22 13 5 6 40 26 137
2017 Policy 8 12 30 30 15 2 2 48 21 395
2017 Project management 9 19 30 29 10 2 1 41 29 141
2017 Other services to the public 15 17 30 24 11 0 4 36 33 86
2017 None of the above 11 21 32 20 10 3 5 32 34 265
2014 Client contact centre 7 24 42 15 6 3 3 22 33 67
2014 Federal regulators 8 23 31 28 7 2 1 36 32 457
2014 Compliance, inspection and enforcement 17 24 30 16 11 2 1 27 42 247
2014 Communications or public affairs 15 27 35 16 4 3 0 21 43 117
2014 Access to information and privacy 13 11 38 24 10 0 5 35 25 18
2014 Security 5 42 24 18 5 0 5 24 50 21
2014 Science and technology 10 22 34 20 9 3 2 31 33 1647
2014 Library services 0 24 15 26 15 19 0 51 30 12
2014 Legal services 0 22 36 27 14 0 0 42 22 14
2014 Administration and operations 7 20 32 23 9 4 4 35 30 508
2014 Human resources 9 25 28 23 10 3 2 35 36 179
2014 Financial management 6 23 32 23 8 6 1 34 32 174
2014 Procurement 43 19 12 12 6 0 6 20 67 16
2014 Real property 20 21 34 10 9 5 0 20 44 33
2014 Materiel management 23 21 37 19 0 0 0 19 44 20
2014 Information management 8 19 29 26 12 1 5 41 29 110
2014 Information technology 12 23 25 22 12 3 4 35 38 225
2014 Internal audit 6 13 34 29 12 0 6 44 20 17
2014 Evaluation 8 3 39 25 22 2 0 48 11 36
2014 Other services to the public 10 26 26 23 11 2 1 35 38 164
2014 None of the above 11 16 30 25 12 3 3 39 29 487

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 15 29 20 27 5 2 2 33 46 54
2020 Federal regulators 19 27 35 15 3 1 1 18 46 324
2020 Compliance, inspection and enforcement 28 28 26 9 7 1 0 16 57 228
2020 Communications or public affairs 25 40 18 6 5 4 1 12 69 96
2020 Security 24 27 27 10 9 3 0 20 52 27
2020 Science and technology 17 28 31 14 6 2 2 21 47 1328
2020 Administration and operations 15 23 34 17 7 2 1 25 40 454
2020 Human resources 7 23 36 22 9 1 2 32 30 214
2020 Financial management 11 30 29 17 8 4 1 26 43 139
2020 Procurement 11 22 26 21 21 0 0 42 33 28
2020 Real property 13 26 35 20 4 0 2 24 40 54
2020 Materiel management 6 14 19 21 31 5 5 57 22 22
2020 Information management 10 28 31 16 12 2 0 29 39 86
2020 Information technology 17 24 27 17 10 4 1 29 43 195
2020 Internal audit 21 6 13 38 13 9 0 56 31 15
2020 Evaluation 13 20 36 18 9 4 0 28 35 47
2020 Data sciences 14 19 34 14 14 4 1 29 35 139
2020 Policy 13 24 36 20 6 1 1 27 37 555
2020 Project management 19 33 30 13 3 1 0 17 52 208
2020 Other services to the public 12 17 41 14 10 4 3 26 31 76
2020 None of the above 17 29 27 14 7 3 3 22 49 216
2019 Client contact centre 15 24 17 15 17 6 5 36 44 62
2019 Federal regulators 20 33 33 10 4 1 0 14 53 366
2019 Compliance, inspection and enforcement 26 25 28 11 7 1 1 19 53 256
2019 Communications or public affairs 19 29 33 11 6 2 1 17 49 129
2019 Access to information and privacy 15 20 35 13 16 0 0 30 35 19
2019 Security 24 35 17 10 4 6 4 16 66 23
2019 Science and technology 20 27 27 15 7 2 2 23 48 1373
2019 Administration and operations 18 21 30 15 11 2 3 27 41 477
2019 Human resources 7 21 34 21 12 3 2 35 30 250
2019 Financial management 11 23 40 13 6 2 4 20 37 164
2019 Procurement 17 24 31 19 9 0 0 28 41 24
2019 Real property 21 30 31 10 5 3 0 15 52 34
2019 Materiel management 10 24 22 21 17 0 6 40 37 19
2019 Information management 20 20 39 13 6 2 0 19 41 102
2019 Information technology 15 22 27 25 7 3 1 34 38 237
2019 Internal audit 4 15 30 25 22 4 0 48 20 21
2019 Evaluation 10 17 37 29 3 5 0 34 28 41
2019 Data sciences 20 20 21 17 14 5 2 34 43 186
2019 Policy 15 25 32 17 7 2 1 25 42 561
2019 Project management 20 30 31 14 3 1 0 18 50 209
2019 Other services to the public 11 26 32 14 10 4 3 26 39 79
2019 None of the above 21 28 26 13 7 2 4 21 51 225
2018 Client contact centre 21 22 28 19 3 2 4 24 46 50
2018 Federal regulators 25 31 27 12 3 1 1 15 57 352
2018 Compliance, inspection and enforcement 27 27 29 12 4 1 0 16 55 206
2018 Communications or public affairs 30 25 23 11 7 3 0 18 58 127
2018 Access to information and privacy 11 17 45 22 5 0 0 27 27 18
2018 Security 33 17 20 25 0 6 0 26 53 16
2018 Science and technology 23 29 25 13 6 3 1 20 54 1392
2018 Library services 19 20 7 43 11 0 0 55 39 16
2018 Administration and operations 20 29 28 14 7 0 2 22 50 397
2018 Human resources 9 18 37 23 9 2 3 34 28 212
2018 Financial management 15 25 35 15 6 1 4 21 42 146
2018 Procurement 26 30 21 18 5 0 0 23 56 22
2018 Real property 37 34 9 16 0 4 0 16 74 32
2018 Materiel management 22 20 37 21 0 0 0 21 42 13
2018 Information management 12 34 26 17 8 2 2 26 48 90
2018 Information technology 15 21 32 14 11 5 2 27 39 174
2018 Internal audit 24 31 17 18 11 0 0 28 55 16
2018 Evaluation 30 21 16 19 6 2 5 27 56 37
2018 Data sciences 19 32 25 11 9 0 4 21 53 136
2018 Policy 15 29 31 17 6 1 1 23 44 478
2018 Project management 23 37 31 7 1 0 0 8 60 144
2018 Other services to the public 24 28 23 15 4 5 2 20 56 68
2018 None of the above 28 30 23 10 3 2 3 14 61 190
2017 Client contact centre 15 21 21 14 16 3 11 35 41 55
2017 Federal regulators 27 30 32 8 3 0 0 11 57 332
2017 Compliance, inspection and enforcement 24 31 26 12 5 0 2 17 57 225
2017 Communications or public affairs 28 25 27 10 5 4 2 15 56 103
2017 Access to information and privacy 17 22 44 17 0 0 0 17 39 18
2017 Security 26 15 42 5 6 0 5 12 43 19
2017 Science and technology 23 29 27 11 6 2 3 17 54 1580
2017 Library services 16 33 40 0 0 0 10 0 55 12
2017 Administration and operations 19 28 32 11 5 1 5 17 50 385
2017 Human resources 10 25 34 16 11 1 3 28 36 188
2017 Financial management 16 24 32 16 5 1 6 23 43 125
2017 Procurement 20 10 49 10 10 0 0 20 30 10
2017 Real property 21 34 35 5 2 0 2 7 57 40
2017 Materiel management 22 13 32 12 11 0 11 25 39 14
2017 Information management 10 33 26 16 12 1 3 29 44 96
2017 Information technology 15 23 27 21 10 3 2 32 40 204
2017 Internal audit 0 14 64 7 14 0 0 21 14 14
2017 Evaluation 28 28 19 15 6 0 3 22 58 35
2017 Data sciences 19 27 34 8 6 2 4 15 49 137
2017 Policy 18 23 32 15 8 1 2 24 42 396
2017 Project management 26 31 32 8 2 1 1 10 58 142
2017 Other services to the public 22 27 27 11 11 0 2 23 49 86
2017 None of the above 27 27 25 12 4 0 4 17 57 266
2014 Client contact centre 23 28 27 14 4 1 2 18 54 68
2014 Federal regulators 33 30 23 8 4 1 0 12 64 457
2014 Compliance, inspection and enforcement 38 26 21 7 4 2 1 12 66 247
2014 Communications or public affairs 43 23 18 6 3 4 2 10 71 117
2014 Access to information and privacy 10 50 40 0 0 0 0 0 60 18
2014 Security 14 47 19 9 0 0 11 10 69 21
2014 Science and technology 32 28 24 9 4 2 2 14 61 1647
2014 Library services 8 39 26 8 0 19 0 9 58 12
2014 Legal services 27 20 39 6 8 0 0 14 47 14
2014 Administration and operations 26 33 27 8 4 1 2 12 60 512
2014 Human resources 13 27 39 14 4 1 2 19 41 180
2014 Financial management 19 26 37 11 4 1 3 15 47 174
2014 Procurement 30 19 19 26 0 0 6 27 52 16
2014 Real property 16 34 32 9 6 2 0 15 51 33
2014 Materiel management 22 17 34 24 0 0 3 25 40 20
2014 Information management 17 29 24 18 4 4 4 23 51 110
2014 Information technology 18 24 33 14 7 1 2 22 44 224
2014 Internal audit 36 17 29 6 6 0 6 12 57 17
2014 Evaluation 27 37 17 6 8 2 4 14 68 36
2014 Other services to the public 30 31 20 7 8 1 3 16 64 164
2014 None of the above 28 25 26 9 7 2 2 17 56 488

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 6 22 27 32 11 0 2 44 29 54
2020 Federal regulators 9 24 40 20 5 1 0 26 34 324
2020 Compliance, inspection and enforcement 8 11 33 33 15 2 0 48 19 227
2020 Communications or public affairs 12 29 33 17 8 1 0 25 42 96
2020 Security 3 22 25 31 16 3 0 49 26 28
2020 Science and technology 5 12 33 33 15 1 1 49 17 1322
2020 Library services 0 0 44 49 8 0 0 56 0 14
2020 Legal services 0 7 29 35 29 0 0 64 7 14
2020 Administration and operations 10 19 35 23 12 1 1 36 29 454
2020 Human resources 4 17 35 27 16 0 1 44 21 214
2020 Financial management 8 23 34 20 13 0 2 34 32 138
2020 Procurement 4 29 25 32 10 0 0 42 33 28
2020 Real property 6 15 31 36 9 0 2 47 22 54
2020 Materiel management 0 0 18 27 51 5 0 81 0 22
2020 Information management 5 11 26 39 16 1 2 56 16 86
2020 Information technology 6 10 30 34 20 1 1 54 16 194
2020 Internal audit 0 6 47 31 6 9 0 42 7 15
2020 Evaluation 6 12 29 43 8 0 2 52 19 46
2020 Data sciences 7 6 29 36 21 1 0 58 13 138
2020 Policy 15 28 32 18 7 0 1 25 43 554
2020 Project management 8 24 32 27 9 1 0 36 32 208
2020 Other services to the public 3 8 30 36 20 1 1 57 12 76
2020 None of the above 7 21 30 25 13 1 2 40 29 215
2019 Client contact centre 6 16 25 28 22 1 2 52 23 61
2019 Federal regulators 10 25 34 22 8 1 0 30 36 363
2019 Compliance, inspection and enforcement 4 15 30 34 15 2 0 50 20 255
2019 Communications or public affairs 16 17 30 25 11 0 1 36 34 128
2019 Access to information and privacy 10 22 27 16 25 0 0 41 32 18
2019 Security 3 26 36 23 12 0 0 35 29 23
2019 Science and technology 4 15 32 32 16 1 1 48 19 1360
2019 Administration and operations 9 18 30 25 17 1 2 42 28 479
2019 Human resources 4 12 34 31 15 1 2 48 17 248
2019 Financial management 9 19 34 27 8 1 2 36 28 164
2019 Procurement 9 22 30 22 17 0 0 39 31 24
2019 Real property 10 17 39 21 9 4 0 32 27 33
2019 Materiel management 0 12 30 24 29 0 6 56 12 19
2019 Information management 6 18 25 38 13 0 0 51 24 101
2019 Information technology 4 15 23 30 24 1 2 56 19 235
2019 Internal audit 4 27 23 26 14 0 6 43 33 22
2019 Evaluation 5 14 38 28 10 4 0 41 19 41
2019 Data sciences 3 13 29 29 23 3 0 53 17 186
2019 Policy 12 28 32 19 8 1 1 28 40 560
2019 Project management 9 26 32 25 8 0 0 33 35 206
2019 Other services to the public 5 16 25 29 21 1 3 53 22 79
2019 None of the above 9 15 31 24 16 1 3 43 25 226
2018 Client contact centre 2 21 28 38 6 2 2 47 24 50
2018 Federal regulators 14 27 36 17 5 1 0 22 42 350
2018 Compliance, inspection and enforcement 6 14 36 32 10 1 1 43 20 207
2018 Communications or public affairs 20 26 28 19 6 1 1 25 46 126
2018 Access to information and privacy 27 23 27 15 8 0 0 23 50 18
2018 Security 8 12 44 25 11 0 0 36 19 16
2018 Science and technology 6 14 34 33 12 1 1 45 20 1387
2018 Library services 0 0 43 27 30 0 0 57 0 16
2018 Administration and operations 10 20 30 25 12 1 2 37 31 397
2018 Human resources 5 13 35 31 13 0 3 45 19 211
2018 Financial management 12 15 38 25 9 0 1 34 28 147
2018 Procurement 14 21 41 12 10 0 0 23 36 22
2018 Real property 16 20 24 28 13 0 0 41 36 32
2018 Materiel management 0 20 44 12 24 0 0 36 20 14
2018 Information management 5 17 33 31 10 1 2 43 23 89
2018 Information technology 9 12 32 25 15 5 1 42 23 173
2018 Internal audit 10 41 21 6 16 0 6 24 54 16
2018 Evaluation 11 19 19 32 14 2 2 48 32 37
2018 Data sciences 6 13 33 27 17 0 2 46 20 135
2018 Policy 14 28 33 18 5 1 1 24 43 476
2018 Project management 13 24 39 20 3 1 0 24 37 144
2018 Other services to the public 9 11 29 36 13 2 0 50 20 67
2018 None of the above 9 22 33 24 9 1 2 33 33 190
2017 Client contact centre 2 15 23 19 34 0 9 58 18 55
2017 Federal regulators 14 25 41 16 5 0 0 21 39 329
2017 Compliance, inspection and enforcement 7 14 35 25 16 1 2 43 21 224
2017 Communications or public affairs 21 23 29 19 6 1 1 26 45 103
2017 Access to information and privacy 12 21 44 17 5 0 0 23 33 18
2017 Security 0 15 43 37 6 0 0 43 15 19
2017 Science and technology 5 13 32 30 16 1 2 48 19 1574
2017 Library services 0 0 49 32 8 0 10 45 0 12
2017 Administration and operations 12 21 34 20 8 0 4 29 35 385
2017 Human resources 8 15 36 22 13 1 5 38 24 189
2017 Financial management 5 22 31 25 13 0 4 39 29 124
2017 Procurement 20 30 10 19 20 0 0 39 51 10
2017 Real property 2 24 33 19 15 2 5 37 28 40
2017 Materiel management 12 0 43 24 11 0 11 39 13 14
2017 Information management 7 11 39 25 15 0 3 41 18 94
2017 Information technology 7 18 34 22 18 1 1 40 25 204
2017 Internal audit 0 23 34 15 28 0 0 43 23 14
2017 Evaluation 9 20 45 20 8 0 0 27 28 35
2017 Data sciences 4 10 33 35 13 1 4 51 15 137
2017 Policy 14 28 32 15 8 2 0 24 44 393
2017 Project management 10 18 41 21 9 1 1 30 29 141
2017 Other services to the public 10 13 25 33 15 1 2 50 24 86
2017 None of the above 12 16 35 19 14 1 3 34 30 264
2014 Client contact centre 9 25 40 20 6 0 0 26 34 67
2014 Federal regulators 14 31 36 15 4 1 0 19 45 454
2014 Compliance, inspection and enforcement 7 17 28 32 13 2 1 46 25 247
2014 Communications or public affairs 18 25 32 16 9 1 0 25 43 115
2014 Access to information and privacy 16 21 42 12 10 0 0 22 36 18
2014 Security 5 19 33 15 23 0 5 40 25 21
2014 Science and technology 7 17 34 29 10 1 2 41 24 1641
2014 Library services 0 0 47 30 22 0 0 53 0 12
2014 Legal services 7 20 51 15 8 0 0 23 27 14
2014 Administration and operations 11 26 32 22 7 0 3 30 38 507
2014 Human resources 4 18 41 26 9 1 2 36 23 180
2014 Financial management 4 20 35 27 11 1 1 39 25 174
2014 Procurement 24 37 26 13 0 0 0 13 62 16
2014 Real property 10 12 49 20 7 3 0 27 22 33
2014 Materiel management 12 6 45 19 18 0 0 37 18 19
2014 Information management 9 20 31 29 7 1 3 38 30 110
2014 Information technology 7 13 33 29 12 1 4 44 21 224
2014 Internal audit 12 12 41 25 11 0 0 36 23 17
2014 Evaluation 6 15 44 17 13 2 4 32 22 35
2014 Other services to the public 5 16 38 25 15 1 1 40 21 164
2014 None of the above 10 23 34 21 8 1 2 30 35 487

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 9 30 29 18 15 0 0 32 39 53
2020 Federal regulators 13 21 31 23 9 2 1 33 35 324
2020 Compliance, inspection and enforcement 15 20 26 24 12 2 1 38 36 228
2020 Communications or public affairs 11 25 33 17 14 1 0 31 36 96
2020 Security 14 19 35 20 8 3 0 30 34 28
2020 Science and technology 13 24 28 22 10 2 1 33 38 1329
2020 Administration and operations 10 19 27 24 15 1 4 41 30 453
2020 Human resources 11 20 26 25 14 0 2 41 32 215
2020 Financial management 13 16 29 22 18 2 1 41 30 139
2020 Procurement 15 15 22 37 10 0 0 48 30 27
2020 Real property 7 13 31 31 14 0 4 47 21 53
2020 Materiel management 0 5 26 29 35 5 0 67 5 22
2020 Information management 9 11 38 21 15 3 3 38 22 86
2020 Information technology 13 24 25 22 12 2 2 36 38 196
2020 Internal audit 9 25 41 19 6 0 0 25 34 15
2020 Evaluation 6 15 28 27 19 0 4 48 22 46
2020 Data sciences 14 16 26 20 19 2 2 41 32 138
2020 Policy 14 19 30 20 14 2 2 35 34 551
2020 Project management 18 24 25 24 6 2 1 31 43 208
2020 Other services to the public 13 17 27 26 14 2 1 41 31 75
2020 None of the above 15 23 26 15 15 1 4 31 41 217
2019 Client contact centre 5 24 17 32 17 2 3 51 31 61
2019 Federal regulators 13 24 32 19 9 2 1 29 38 365
2019 Compliance, inspection and enforcement 18 22 29 19 10 1 0 30 40 257
2019 Communications or public affairs 12 24 25 20 15 2 3 36 38 128
2019 Access to information and privacy 22 22 16 21 20 0 0 41 44 18
2019 Security 21 29 22 12 8 4 4 23 54 23
2019 Science and technology 17 23 29 16 12 2 2 29 41 1370
2019 Administration and operations 11 17 27 23 16 2 3 41 30 480
2019 Human resources 9 20 27 23 14 3 4 40 32 250
2019 Financial management 13 14 30 27 12 2 2 41 27 164
2019 Procurement 8 27 34 12 16 0 3 29 36 24
2019 Real property 15 16 39 11 12 3 4 25 33 34
2019 Materiel management 12 6 30 15 32 0 6 50 19 19
2019 Information management 11 19 31 20 17 0 2 38 31 102
2019 Information technology 14 16 28 18 20 3 2 40 31 234
2019 Internal audit 13 9 35 15 25 4 0 41 22 21
2019 Evaluation 8 27 31 23 8 2 0 32 36 41
2019 Data sciences 13 18 30 16 18 2 2 35 33 184
2019 Policy 11 18 27 23 14 3 3 40 31 566
2019 Project management 12 27 31 16 9 3 2 26 41 208
2019 Other services to the public 21 22 27 15 13 0 2 28 44 79
2019 None of the above 20 18 24 16 15 2 5 34 41 225
2018 Client contact centre 22 19 29 22 4 0 4 27 42 50
2018 Federal regulators 18 26 31 18 4 1 1 23 45 352
2018 Compliance, inspection and enforcement 23 29 23 14 9 1 1 23 54 207
2018 Communications or public affairs 12 26 32 21 5 3 2 27 40 127
2018 Access to information and privacy 11 33 28 14 13 0 0 28 44 18
2018 Security 27 47 19 0 7 0 0 7 74 16
2018 Science and technology 20 26 29 14 8 2 1 23 47 1390
2018 Library services 13 18 25 7 37 0 0 43 31 16
2018 Administration and operations 11 25 27 21 12 1 3 34 38 397
2018 Human resources 6 16 29 30 15 2 4 47 22 211
2018 Financial management 12 25 27 25 11 0 1 36 37 147
2018 Procurement 9 38 19 14 20 0 0 34 47 22
2018 Real property 11 42 12 22 10 0 4 33 55 32
2018 Materiel management 31 19 31 15 0 0 5 16 52 14
2018 Information management 10 28 27 21 10 1 3 32 39 91
2018 Information technology 17 25 25 15 12 4 2 29 45 173
2018 Internal audit 19 25 37 7 5 0 7 13 47 15
2018 Evaluation 5 25 26 25 14 0 5 41 32 37
2018 Data sciences 20 26 29 9 11 1 4 22 48 136
2018 Policy 14 18 32 20 10 3 3 32 34 479
2018 Project management 23 35 22 16 2 2 1 18 59 144
2018 Other services to the public 28 19 26 14 11 2 0 26 48 69
2018 None of the above 21 26 30 13 5 1 4 20 49 190
2017 Client contact centre 8 23 19 9 25 2 15 40 37 55
2017 Federal regulators 18 27 31 16 5 2 1 22 45 331
2017 Compliance, inspection and enforcement 23 22 28 15 9 1 2 25 47 226
2017 Communications or public affairs 23 26 24 12 5 6 4 19 54 102
2017 Access to information and privacy 17 11 34 16 5 0 16 26 33 18
2017 Security 32 37 21 11 0 0 0 11 69 19
2017 Science and technology 18 24 29 15 10 1 3 27 43 1577
2017 Library services 16 48 17 8 0 0 10 9 72 12
2017 Administration and operations 18 20 30 18 8 1 5 28 40 386
2017 Human resources 15 23 32 16 10 1 3 27 40 187
2017 Financial management 12 27 27 17 10 3 3 29 42 125
2017 Procurement 41 10 10 19 20 0 0 39 51 10
2017 Real property 14 39 30 0 12 3 2 13 56 40
2017 Materiel management 24 31 6 13 27 0 0 40 54 14
2017 Information management 15 26 25 20 11 0 2 32 43 96
2017 Information technology 16 28 23 14 14 1 3 29 46 207
2017 Internal audit 30 28 29 7 7 0 0 14 57 14
2017 Evaluation 26 20 27 17 7 3 0 24 48 35
2017 Data sciences 16 26 29 11 10 1 8 22 46 137
2017 Policy 17 21 30 16 9 4 4 27 41 394
2017 Project management 17 32 29 13 7 1 1 20 50 143
2017 Other services to the public 27 21 29 10 10 0 3 21 50 86
2017 None of the above 22 29 25 10 8 1 4 19 55 266
2014 Client contact centre 24 30 24 12 6 1 3 19 56 68
2014 Federal regulators 21 30 28 13 5 2 1 18 53 456
2014 Compliance, inspection and enforcement 20 28 25 17 7 2 1 25 49 246
2014 Communications or public affairs 32 23 24 9 6 1 5 16 59 116
2014 Access to information and privacy 18 23 38 11 5 0 5 17 43 18
2014 Security 23 53 14 5 5 0 0 10 76 21
2014 Science and technology 20 28 27 13 8 2 3 21 51 1648
2014 Library services 15 34 32 11 8 0 0 19 50 12
2014 Legal services 14 19 44 14 8 0 0 22 34 14
2014 Administration and operations 19 24 28 16 8 1 4 25 45 509
2014 Human resources 17 32 28 13 7 1 3 20 51 180
2014 Financial management 10 26 32 20 9 2 2 30 37 173
2014 Procurement 62 12 13 0 6 0 6 7 79 16
2014 Real property 38 32 18 9 4 0 0 12 70 33
2014 Materiel management 38 16 14 22 11 0 0 33 54 20
2014 Information management 19 25 28 13 9 0 5 23 47 110
2014 Information technology 21 29 23 11 8 2 4 20 55 224
2014 Internal audit 18 12 40 20 11 0 0 31 29 17
2014 Evaluation 14 42 15 11 13 2 4 25 59 36
2014 Other services to the public 22 27 29 13 5 4 0 18 51 164
2014 None of the above 18 28 26 15 7 2 4 23 49 487

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 7 11 30 29 17 2 4 50 19 54
2020 Federal regulators 6 12 33 34 13 1 1 48 18 324
2020 Compliance, inspection and enforcement 15 18 23 21 16 4 3 40 35 227
2020 Communications or public affairs 8 23 30 20 15 2 2 37 32 96
2020 Security 3 41 17 24 12 3 0 37 46 28
2020 Science and technology 5 10 25 34 21 3 2 58 16 1315
2020 Administration and operations 8 16 22 31 18 3 2 52 24 453
2020 Human resources 7 16 32 23 18 2 2 43 24 214
2020 Financial management 8 16 25 26 19 5 1 48 26 139
2020 Procurement 4 15 25 31 21 0 4 55 19 28
2020 Real property 4 7 16 41 27 0 5 71 12 54
2020 Materiel management 0 6 20 16 42 11 5 69 7 21
2020 Information management 2 19 30 22 17 5 4 43 23 86
2020 Information technology 5 13 24 30 22 4 2 55 19 194
2020 Internal audit 15 25 22 25 6 6 0 33 43 15
2020 Evaluation 10 10 21 26 27 4 2 56 21 47
2020 Data sciences 12 15 21 27 18 6 2 48 29 139
2020 Policy 4 13 24 32 22 4 2 57 18 547
2020 Project management 8 16 24 29 18 4 1 50 25 207
2020 Other services to the public 4 10 22 29 24 5 6 60 16 75
2020 None of the above 10 11 21 29 19 5 5 53 23 214
2019 Client contact centre 11 22 31 15 18 3 0 34 34 59
2019 Federal regulators 11 20 33 24 10 3 0 35 31 365
2019 Compliance, inspection and enforcement 14 23 26 21 12 3 2 35 38 258
2019 Communications or public affairs 11 19 25 24 15 5 1 42 32 127
2019 Access to information and privacy 37 26 36 0 0 0 0 0 64 18
2019 Security 17 22 34 14 8 0 4 24 41 23
2019 Science and technology 7 14 26 28 19 3 4 50 22 1365
2019 Administration and operations 9 18 25 22 19 3 3 44 29 479
2019 Human resources 8 20 28 24 13 5 3 39 30 248
2019 Financial management 9 20 23 31 13 2 3 46 30 164
2019 Procurement 22 13 28 16 18 0 3 35 36 24
2019 Real property 6 14 35 17 18 7 2 39 22 34
2019 Materiel management 16 6 25 9 32 0 12 47 25 19
2019 Information management 8 22 28 21 18 2 1 40 31 98
2019 Information technology 4 9 24 30 23 5 4 58 15 237
2019 Internal audit 12 12 26 25 19 0 6 47 26 22
2019 Evaluation 7 17 31 29 9 4 2 42 25 41
2019 Data sciences 8 14 22 29 21 4 1 53 24 185
2019 Policy 7 14 24 29 20 3 2 52 23 563
2019 Project management 8 20 28 20 19 3 2 42 29 208
2019 Other services to the public 4 25 25 17 23 1 5 43 31 79
2019 None of the above 12 13 23 25 15 4 6 45 29 224
2018 Client contact centre 17 22 26 21 8 4 3 30 42 47
2018 Federal regulators 14 22 34 21 6 1 1 28 37 348
2018 Compliance, inspection and enforcement 15 26 27 20 10 1 1 31 41 207
2018 Communications or public affairs 24 23 29 13 4 6 0 18 50 126
2018 Access to information and privacy 22 48 17 13 0 0 0 13 69 18
2018 Security 48 20 12 7 7 6 0 16 72 16
2018 Science and technology 7 16 29 27 16 3 2 46 24 1383
2018 Library services 0 0 19 45 37 0 0 81 0 16
2018 Administration and operations 15 23 26 23 10 2 1 34 39 397
2018 Human resources 9 20 34 20 11 4 2 33 31 212
2018 Financial management 7 21 28 33 7 3 2 41 29 147
2018 Procurement 14 27 25 0 21 13 0 24 47 22
2018 Real property 12 24 18 18 20 0 7 41 40 32
2018 Materiel management 16 43 31 5 0 0 5 6 62 14
2018 Information management 5 20 32 22 16 1 4 39 27 90
2018 Information technology 7 15 30 25 15 7 1 43 24 173
2018 Internal audit 27 33 17 6 11 0 6 18 64 16
2018 Evaluation 13 18 28 22 11 2 5 36 34 37
2018 Data sciences 8 16 27 26 16 2 5 45 26 134
2018 Policy 10 16 30 24 11 5 4 39 29 475
2018 Project management 15 24 26 26 8 1 0 35 39 143
2018 Other services to the public 5 23 32 17 16 5 3 35 31 69
2018 None of the above 12 20 29 23 8 2 5 34 35 189
2017 Client contact centre 11 15 15 25 22 3 9 53 30 55
2017 Federal regulators 10 23 33 24 8 1 1 32 34 330
2017 Compliance, inspection and enforcement 13 17 30 22 11 3 3 36 32 226
2017 Communications or public affairs 46 17 17 8 5 6 1 14 68 103
2017 Access to information and privacy 6 5 51 27 5 0 5 34 12 18
2017 Security 26 42 11 11 11 0 0 21 68 19
2017 Science and technology 8 14 26 26 18 3 6 48 23 1574
2017 Library services 16 0 24 33 16 0 10 55 18 12
2017 Administration and operations 14 20 29 18 11 3 4 32 38 386
2017 Human resources 13 22 27 19 11 2 5 33 38 189
2017 Financial management 11 22 24 20 18 2 4 40 35 124
2017 Procurement 30 20 29 0 10 10 0 11 56 10
2017 Real property 2 29 30 17 15 2 5 34 33 40
2017 Materiel management 12 19 24 24 11 0 11 39 34 14
2017 Information management 7 20 28 21 18 3 2 42 29 96
2017 Information technology 7 11 26 27 18 6 5 51 20 207
2017 Internal audit 36 35 14 7 7 0 0 15 71 14
2017 Evaluation 14 20 39 6 15 0 6 23 36 35
2017 Data sciences 8 14 23 24 17 4 10 47 26 137
2017 Policy 9 18 32 21 11 5 4 35 30 395
2017 Project management 9 17 34 20 16 2 2 37 27 142
2017 Other services to the public 7 15 26 25 16 7 4 45 25 86
2017 None of the above 12 16 30 21 13 3 5 37 30 266
2014 Client contact centre 10 31 25 18 10 3 3 31 43 68
2014 Federal regulators 8 18 33 27 10 2 2 39 27 456
2014 Compliance, inspection and enforcement 13 19 28 27 11 1 2 39 32 246
2014 Communications or public affairs 16 26 33 15 6 3 1 22 44 117
2014 Access to information and privacy 7 10 46 17 11 0 10 31 19 18
2014 Security 5 13 29 29 14 0 10 48 21 21
2014 Science and technology 6 13 28 30 16 3 4 49 21 1646
2014 Library services 0 8 35 15 8 27 8 35 12 12
2014 Legal services 14 8 19 31 21 0 6 55 24 14
2014 Administration and operations 9 17 32 22 11 5 4 36 29 509
2014 Human resources 12 22 29 23 8 2 4 33 36 180
2014 Financial management 7 14 31 30 9 4 5 43 23 174
2014 Procurement 32 24 19 19 6 0 0 25 56 16
2014 Real property 13 30 23 15 16 0 2 32 44 33
2014 Materiel management 17 26 42 10 5 0 0 15 42 20
2014 Information management 4 12 24 32 18 3 6 55 18 110
2014 Information technology 3 13 23 36 14 4 7 56 18 225
2014 Internal audit 6 13 34 29 11 0 6 43 20 17
2014 Evaluation 6 12 22 25 24 7 4 55 19 36
2014 Other services to the public 9 14 27 27 18 3 3 47 24 163
2014 None of the above 7 13 28 30 14 3 4 48 22 488

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 10 16 29 21 18 2 5 42 27 53
2020 Federal regulators 14 26 37 16 6 1 1 22 40 324
2020 Compliance, inspection and enforcement 24 24 27 12 11 1 1 23 49 227
2020 Communications or public affairs 13 26 39 9 10 3 0 20 40 96
2020 Access to information and privacy 7 21 42 14 0 15 0 17 33 14
2020 Security 10 32 27 19 8 3 0 29 43 28
2020 Science and technology 16 24 30 18 8 2 2 27 42 1327
2020 Legal services 0 14 14 21 36 15 0 67 16 14
2020 Administration and operations 10 23 33 20 10 2 2 31 35 456
2020 Human resources 5 16 46 18 14 1 1 33 20 214
2020 Financial management 6 24 32 24 12 1 1 37 31 138
2020 Procurement 8 21 33 17 21 0 0 38 29 28
2020 Real property 8 21 42 17 10 0 2 28 30 54
2020 Materiel management 6 16 19 21 31 8 0 56 23 22
2020 Information management 11 22 35 12 15 5 0 29 34 86
2020 Information technology 11 25 31 19 11 3 1 31 37 197
2020 Internal audit 9 0 25 44 13 9 0 63 9 15
2020 Evaluation 17 14 26 17 22 2 2 41 33 47
2020 Data sciences 16 18 26 21 12 5 3 35 37 139
2020 Policy 11 24 35 20 8 2 0 28 36 552
2020 Project management 19 25 35 13 5 2 0 19 45 207
2020 Other services to the public 14 17 33 17 11 4 3 30 34 75
2020 None of the above 19 22 27 18 9 3 2 28 43 217
2019 Client contact centre 6 21 28 22 16 3 4 41 29 62
2019 Federal regulators 17 27 33 15 5 2 1 20 46 364
2019 Compliance, inspection and enforcement 24 27 30 12 5 1 1 18 52 256
2019 Communications or public affairs 15 23 31 13 11 3 4 26 41 129
2019 Access to information and privacy 16 18 28 5 33 0 0 38 34 18
2019 Security 17 13 43 14 4 4 4 20 32 23
2019 Science and technology 19 24 27 15 10 3 2 26 46 1367
2019 Administration and operations 13 22 30 16 14 3 2 31 38 477
2019 Human resources 6 18 38 24 11 2 2 36 25 250
2019 Financial management 8 18 35 28 5 2 4 36 28 164
2019 Procurement 26 9 33 21 12 0 0 33 34 24
2019 Real property 16 22 40 9 8 3 2 18 40 34
2019 Materiel management 17 9 27 21 26 0 0 47 26 19
2019 Information management 15 23 33 20 8 0 2 28 38 101
2019 Information technology 12 16 32 22 14 3 1 38 29 236
2019 Internal audit 8 14 25 28 25 0 0 52 22 22
2019 Evaluation 7 12 33 22 16 7 2 42 22 41
2019 Data sciences 18 19 30 17 11 4 1 30 39 186
2019 Policy 13 21 33 18 10 2 1 30 36 564
2019 Project management 17 33 32 14 3 1 1 17 51 209
2019 Other services to the public 9 24 37 14 12 2 2 27 34 79
2019 None of the above 19 28 26 12 8 1 4 22 50 226
2018 Client contact centre 27 15 30 18 6 0 4 25 44 50
2018 Federal regulators 19 32 33 10 3 2 1 13 52 352
2018 Compliance, inspection and enforcement 23 35 26 12 5 0 0 16 58 208
2018 Communications or public affairs 16 27 31 12 8 6 1 21 46 127
2018 Access to information and privacy 11 22 35 21 5 0 5 28 35 18
2018 Security 20 31 20 30 0 0 0 30 50 16
2018 Science and technology 22 26 27 12 8 3 2 21 50 1392
2018 Library services 19 13 18 7 43 0 0 50 32 16
2018 Administration and operations 17 27 32 12 9 1 1 22 45 396
2018 Human resources 8 18 37 22 10 2 3 34 27 210
2018 Financial management 10 19 39 22 8 1 1 31 30 146
2018 Procurement 20 31 21 14 7 7 0 23 54 22
2018 Real property 22 25 31 18 4 0 0 21 47 32
2018 Materiel management 21 24 31 5 9 9 0 16 50 14
2018 Information management 8 25 38 17 8 2 2 26 35 91
2018 Information technology 13 21 34 12 14 5 0 27 37 173
2018 Internal audit 30 8 22 29 5 0 6 36 40 16
2018 Evaluation 16 22 29 16 11 0 5 29 40 37
2018 Data sciences 21 24 32 7 12 0 3 20 47 135
2018 Policy 15 25 33 16 7 3 1 24 42 478
2018 Project management 17 34 33 11 2 3 0 14 52 142
2018 Other services to the public 19 30 26 14 7 3 2 21 51 69
2018 None of the above 23 32 24 12 4 0 4 17 58 190
2017 Client contact centre 7 26 18 19 18 3 9 42 38 54
2017 Federal regulators 23 28 31 11 3 2 1 15 53 330
2017 Compliance, inspection and enforcement 28 25 28 9 7 2 0 17 54 226
2017 Communications or public affairs 22 24 26 15 6 7 1 23 50 102
2017 Access to information and privacy 6 16 60 5 0 0 12 6 26 18
2017 Security 11 20 48 11 6 5 0 17 32 19
2017 Science and technology 22 26 27 10 8 3 4 20 51 1581
2017 Library services 24 16 16 25 8 0 10 37 45 12
2017 Administration and operations 17 25 34 12 6 2 4 19 44 387
2017 Human resources 9 18 40 17 9 2 4 28 29 189
2017 Financial management 10 20 36 21 8 2 3 30 32 124
2017 Procurement 20 20 39 10 10 0 0 20 41 10
2017 Real property 16 27 38 7 5 2 5 13 46 41
2017 Materiel management 22 13 37 6 0 11 11 8 45 14
2017 Information management 12 25 32 18 10 1 2 29 38 96
2017 Information technology 14 24 26 19 12 3 2 33 40 207
2017 Internal audit 7 15 57 22 0 0 0 22 22 14
2017 Evaluation 7 28 30 14 7 5 9 24 41 35
2017 Data sciences 23 22 26 13 6 3 7 21 50 137
2017 Policy 16 24 35 13 6 3 4 20 42 393
2017 Project management 19 35 28 12 4 2 1 16 55 141
2017 Other services to the public 23 27 24 7 12 4 4 20 54 87
2017 None of the above 28 19 29 11 6 3 4 19 50 266
2014 Client contact centre 14 31 29 14 7 1 3 23 47 68
2014 Federal regulators 23 29 33 10 3 2 0 13 53 456
2014 Compliance, inspection and enforcement 28 26 31 9 4 1 1 13 55 247
2014 Communications or public affairs 25 26 27 13 4 3 2 18 54 117
2014 Access to information and privacy 13 33 22 13 15 0 5 29 48 18
2014 Security 14 23 54 9 0 0 0 9 37 21
2014 Science and technology 23 25 29 11 6 3 3 18 51 1648
2014 Library services 8 24 23 8 8 30 0 22 46 12
2014 Legal services 23 12 29 21 15 0 0 36 35 14
2014 Administration and operations 19 29 30 11 6 2 3 18 50 509
2014 Human resources 8 30 39 11 7 2 2 19 39 179
2014 Financial management 7 23 36 19 10 4 1 31 31 174
2014 Procurement 30 12 32 19 0 0 6 20 46 16
2014 Real property 17 31 38 5 9 0 0 15 47 33
2014 Materiel management 23 15 32 22 5 0 3 28 39 20
2014 Information management 12 22 38 14 6 3 3 22 37 110
2014 Information technology 12 24 29 22 8 3 4 32 38 225
2014 Internal audit 19 23 52 6 0 0 0 6 42 17
2014 Evaluation 19 23 31 9 14 5 0 23 44 36
2014 Other services to the public 21 27 28 12 6 3 3 19 51 164
2014 None of the above 22 24 29 12 7 3 3 20 49 487

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 4 9 48 27 12 0 0 39 13 54
2020 Federal regulators 5 19 41 27 6 0 1 33 25 325
2020 Compliance, inspection and enforcement 12 21 36 24 6 0 0 30 33 228
2020 Communications or public affairs 4 19 45 24 7 1 0 31 24 95
2020 Security 0 20 41 25 10 3 0 37 21 28
2020 Science and technology 6 16 39 28 9 1 1 38 23 1328
2020 Administration and operations 6 18 38 25 12 0 1 38 24 456
2020 Human resources 6 26 40 19 8 0 1 27 32 215
2020 Financial management 4 12 43 26 12 1 1 39 17 139
2020 Procurement 0 10 29 44 17 0 0 61 10 28
2020 Real property 8 10 29 33 20 0 0 53 18 54
2020 Materiel management 0 0 23 28 35 8 5 73 0 22
2020 Information management 7 13 39 24 15 1 0 40 20 86
2020 Information technology 4 12 29 38 15 1 1 54 17 197
2020 Internal audit 0 0 25 62 13 0 0 75 0 15
2020 Evaluation 8 10 21 41 20 0 0 61 18 47
2020 Data sciences 9 18 36 21 16 1 0 37 27 139
2020 Policy 6 17 40 27 9 0 1 37 24 553
2020 Project management 4 18 38 31 8 1 0 39 22 208
2020 Other services to the public 4 18 40 25 10 2 1 36 22 75
2020 None of the above 8 18 39 21 13 0 1 35 26 217
2019 Client contact centre 3 22 39 12 16 4 5 30 27 62
2019 Federal regulators 13 27 32 20 7 0 1 28 40 365
2019 Compliance, inspection and enforcement 16 24 30 20 9 0 1 29 40 257
2019 Communications or public affairs 9 21 32 21 13 1 2 35 32 129
2019 Access to information and privacy 10 31 36 5 17 0 0 22 41 18
2019 Security 8 26 28 26 8 0 4 35 36 23
2019 Science and technology 10 21 39 19 11 0 1 30 31 1370
2019 Administration and operations 7 18 35 27 11 1 1 38 26 477
2019 Human resources 9 24 38 18 9 1 2 27 34 250
2019 Financial management 5 18 35 26 7 4 4 36 26 163
2019 Procurement 4 18 28 29 21 0 0 50 22 24
2019 Real property 16 14 30 24 11 3 2 37 31 34
2019 Materiel management 17 0 36 21 26 0 0 47 17 19
2019 Information management 10 24 39 14 12 0 0 27 34 102
2019 Information technology 6 15 32 30 14 1 2 45 22 237
2019 Internal audit 5 12 35 24 24 0 0 48 17 22
2019 Evaluation 10 23 29 24 15 0 0 39 33 41
2019 Data sciences 13 15 39 17 15 1 0 32 28 186
2019 Policy 9 19 34 25 11 1 1 37 28 563
2019 Project management 7 19 45 18 11 0 0 29 26 207
2019 Other services to the public 7 25 29 26 14 0 0 39 32 79
2019 None of the above 11 24 34 18 11 1 2 30 36 225
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 36 16 7 3 4 3 72 11 54
2020 Federal regulators 30 31 16 8 3 6 6 70 12 326
2020 Compliance, inspection and enforcement 26 33 13 10 8 6 4 66 19 228
2020 Communications or public affairs 30 37 14 3 7 4 5 74 10 96
2020 Security 23 24 26 14 0 7 7 54 16 28
2020 Science and technology 27 35 15 8 4 6 5 70 13 1330
2020 Library services 54 33 8 0 5 0 0 87 5 14
2020 Legal services 36 36 14 0 0 0 14 84 0 14
2020 Administration and operations 34 36 13 6 2 5 4 77 9 457
2020 Human resources 37 34 16 3 1 4 5 78 5 215
2020 Financial management 34 34 16 4 2 4 6 76 7 138
2020 Procurement 24 19 36 11 4 7 0 46 15 28
2020 Real property 28 44 10 2 11 0 6 76 13 54
2020 Materiel management 55 21 5 0 5 10 5 89 6 22
2020 Information management 47 21 16 0 0 9 7 81 0 86
2020 Information technology 32 33 17 4 1 9 4 74 6 197
2020 Internal audit 25 27 19 0 0 28 0 73 0 15
2020 Evaluation 29 34 10 4 0 17 6 81 5 47
2020 Data sciences 31 30 12 8 4 11 5 72 14 138
2020 Policy 33 28 15 5 2 9 7 73 9 552
2020 Project management 26 32 15 7 3 10 6 69 13 208
2020 Other services to the public 27 41 10 5 3 11 4 80 9 76
2020 None of the above 35 30 13 5 6 4 7 72 13 215
2019 Client contact centre 27 23 35 9 3 0 3 51 12 62
2019 Federal regulators 31 32 13 7 3 7 6 72 13 365
2019 Compliance, inspection and enforcement 29 30 17 9 5 4 5 65 16 256
2019 Communications or public affairs 42 25 14 4 4 6 5 75 9 128
2019 Access to information and privacy 48 5 10 5 5 5 22 73 14 19
2019 Security 13 32 34 4 12 0 4 48 17 22
2019 Science and technology 29 31 14 10 5 6 4 67 17 1370
2019 Administration and operations 35 32 14 6 3 5 5 74 10 476
2019 Human resources 38 31 11 4 4 6 6 79 9 251
2019 Financial management 36 31 13 5 4 6 4 75 10 163
2019 Procurement 45 12 13 26 0 4 0 59 27 24
2019 Real property 24 36 4 13 10 3 9 68 27 34
2019 Materiel management 24 26 21 6 0 12 12 65 8 19
2019 Information management 42 24 18 5 3 5 3 72 9 102
2019 Information technology 43 28 12 0 2 8 6 83 3 237
2019 Internal audit 17 32 25 8 8 10 0 54 18 22
2019 Evaluation 38 28 7 5 4 11 6 80 11 41
2019 Data sciences 35 32 7 7 6 7 7 77 15 186
2019 Policy 37 25 14 8 3 8 5 72 12 566
2019 Project management 34 28 15 7 3 9 3 71 11 209
2019 Other services to the public 31 30 19 10 0 9 2 68 12 79
2019 None of the above 34 31 13 7 3 3 10 74 11 226
2018 Client contact centre 16 40 32 2 4 2 4 60 6 50
2018 Federal regulators 22 36 17 8 5 6 5 66 15 352
2018 Compliance, inspection and enforcement 20 32 22 9 10 3 4 55 21 207
2018 Communications or public affairs 29 31 16 8 4 4 9 69 13 127
2018 Access to information and privacy 16 44 15 6 0 14 5 74 7 18
2018 Security 19 20 27 7 21 0 6 41 31 16
2018 Science and technology 19 38 19 10 5 6 3 62 17 1390
2018 Library services 37 33 13 5 0 7 6 80 5 16
2018 Administration and operations 24 38 15 9 6 3 5 68 16 398
2018 Human resources 35 29 16 5 2 6 5 73 9 214
2018 Financial management 25 37 16 8 3 5 5 70 12 146
2018 Procurement 42 30 25 3 0 0 0 72 3 22
2018 Real property 22 25 15 15 16 7 0 50 34 32
2018 Materiel management 24 27 35 0 0 9 5 59 0 14
2018 Information management 33 34 12 6 5 8 3 75 12 88
2018 Information technology 31 34 8 6 4 8 8 78 12 173
2018 Internal audit 16 17 34 0 16 12 5 41 19 16
2018 Evaluation 33 30 16 3 2 11 5 74 6 37
2018 Data sciences 23 33 18 7 8 8 4 63 17 135
2018 Policy 29 30 15 5 5 11 5 70 13 476
2018 Project management 26 40 12 10 4 3 5 72 15 141
2018 Other services to the public 21 25 23 17 6 6 2 50 25 70
2018 None of the above 19 33 18 11 6 6 6 60 20 190
2017 Client contact centre 31 32 19 6 7 1 3 66 14 55
2017 Federal regulators 29 33 13 8 5 5 7 70 14 331
2017 Compliance, inspection and enforcement 20 28 24 12 7 4 6 53 20 226
2017 Communications or public affairs 28 28 13 10 9 7 6 64 21 103
2017 Access to information and privacy 21 24 11 16 6 5 16 57 29 18
2017 Security 27 20 42 0 5 0 5 50 6 19
2017 Science and technology 27 34 13 10 5 6 4 68 17 1583
2017 Library services 51 41 0 0 8 0 0 92 8 12
2017 Administration and operations 27 30 16 11 9 4 4 62 21 392
2017 Human resources 34 31 14 6 6 3 7 72 13 188
2017 Financial management 31 34 8 8 9 4 6 72 18 125
2017 Procurement 41 30 20 0 0 0 9 78 0 10
2017 Real property 28 28 16 14 7 7 0 61 22 40
2017 Materiel management 34 25 17 6 0 6 11 72 8 14
2017 Information management 41 30 13 5 2 6 2 78 8 97
2017 Information technology 34 27 13 5 4 10 7 74 10 206
2017 Internal audit 28 36 8 15 7 6 0 69 23 14
2017 Evaluation 15 39 15 14 6 8 3 60 23 35
2017 Data sciences 29 30 12 12 3 9 5 69 17 137
2017 Policy 34 31 12 7 5 7 4 73 14 397
2017 Project management 29 37 9 10 7 3 5 72 18 143
2017 Other services to the public 24 30 15 12 11 1 7 59 25 87
2017 None of the above 24 33 17 6 7 5 7 66 15 268
2014 Client contact centre 24 25 16 12 11 8 4 55 26 68
2014 Federal regulators 32 34 11 8 7 6 3 72 15 457
2014 Compliance, inspection and enforcement 25 33 14 10 11 4 4 62 23 247
2014 Communications or public affairs 35 33 8 6 4 8 5 79 11 117
2014 Access to information and privacy 15 47 29 0 5 5 0 65 5 18
2014 Security 19 43 15 18 5 0 0 62 23 21
2014 Science and technology 31 32 14 9 5 5 4 69 15 1646
2014 Library services 41 47 0 0 11 0 0 89 11 12
2014 Legal services 21 35 0 22 15 6 0 60 40 14
2014 Administration and operations 28 32 16 8 7 4 5 66 17 512
2014 Human resources 35 28 13 8 3 6 6 72 13 180
2014 Financial management 32 34 13 8 0 6 6 75 9 174
2014 Procurement 19 19 19 19 24 0 0 37 43 16
2014 Real property 32 25 16 12 10 6 0 60 23 33
2014 Materiel management 22 36 19 3 9 10 0 65 14 20
2014 Information management 42 24 16 6 4 7 1 72 11 110
2014 Information technology 38 28 15 5 3 5 6 74 9 225
2014 Internal audit 36 23 17 12 6 6 0 63 19 17
2014 Evaluation 22 36 9 0 5 19 9 80 7 36
2014 Other services to the public 29 35 15 8 5 2 5 69 14 164
2014 None of the above 27 33 13 9 6 6 7 68 17 489

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 42 10 4 3 0 0 83 7 54
2020 Federal regulators 57 28 7 6 2 1 0 85 8 326
2020 Compliance, inspection and enforcement 50 28 9 6 6 1 0 79 12 227
2020 Communications or public affairs 52 35 4 3 4 1 0 88 8 96
2020 Security 34 21 27 17 0 0 0 56 17 28
2020 Science and technology 49 32 9 7 3 0 0 81 10 1328
2020 Administration and operations 60 28 5 5 2 1 0 88 7 457
2020 Human resources 68 22 7 2 0 0 0 90 3 214
2020 Financial management 62 26 7 2 3 0 0 88 5 137
2020 Procurement 42 36 7 11 0 4 0 81 12 28
2020 Real property 62 23 2 2 8 1 2 87 11 54
2020 Materiel management 73 17 5 0 5 0 0 90 5 22
2020 Information management 69 20 9 2 0 0 0 89 2 84
2020 Information technology 58 31 6 4 1 1 0 89 5 196
2020 Internal audit 57 31 13 0 0 0 0 87 0 15
2020 Evaluation 53 38 2 4 2 0 0 92 6 47
2020 Data sciences 51 32 7 6 4 1 0 83 10 137
2020 Policy 60 26 4 6 3 0 0 86 9 551
2020 Project management 60 24 9 4 2 1 0 85 6 208
2020 Other services to the public 53 28 9 5 3 3 0 83 8 75
2020 None of the above 56 23 8 4 8 1 0 80 12 216
2019 Client contact centre 44 39 10 7 1 0 0 82 8 61
2019 Federal regulators 57 28 6 6 2 1 0 86 8 366
2019 Compliance, inspection and enforcement 48 33 9 6 3 1 0 82 9 256
2019 Communications or public affairs 61 23 5 6 5 0 0 83 11 129
2019 Access to information and privacy 50 25 10 10 5 0 0 75 15 19
2019 Security 34 14 18 23 11 0 0 48 34 23
2019 Science and technology 46 32 9 8 4 1 0 78 13 1374
2019 Administration and operations 56 28 6 6 2 1 0 86 8 477
2019 Human resources 59 30 5 3 2 1 0 90 5 251
2019 Financial management 55 29 7 6 2 2 0 85 8 163
2019 Procurement 49 25 13 4 9 0 0 74 13 24
2019 Real property 37 35 3 14 9 3 0 74 24 34
2019 Materiel management 70 15 9 6 0 0 0 85 6 19
2019 Information management 59 23 10 6 1 0 0 83 7 102
2019 Information technology 63 27 3 4 2 0 0 91 6 236
2019 Internal audit 38 44 4 10 4 0 0 82 14 22
2019 Evaluation 60 26 5 9 0 0 0 86 9 41
2019 Data sciences 51 31 6 7 3 1 1 84 10 184
2019 Policy 56 27 7 7 3 0 0 83 10 566
2019 Project management 54 30 4 7 4 0 0 84 12 209
2019 Other services to the public 44 41 13 3 0 0 0 84 3 79
2019 None of the above 53 28 6 8 2 1 2 84 11 225
2018 Client contact centre 45 41 8 0 6 0 0 86 6 50
2018 Federal regulators 49 31 8 8 3 1 0 80 12 352
2018 Compliance, inspection and enforcement 40 25 13 11 10 0 0 65 21 207
2018 Communications or public affairs 49 30 9 7 4 1 0 80 11 127
2018 Access to information and privacy 38 30 32 0 0 0 0 68 0 18
2018 Security 36 23 25 6 10 0 0 60 16 16
2018 Science and technology 37 36 11 12 4 1 0 73 16 1381
2018 Library services 49 47 5 0 0 0 0 95 0 16
2018 Administration and operations 44 31 9 9 6 1 0 75 15 396
2018 Human resources 54 34 4 6 2 1 0 88 8 214
2018 Financial management 45 35 9 6 5 0 0 80 10 145
2018 Procurement 53 30 11 3 3 0 0 83 6 22
2018 Real property 48 31 6 9 6 0 0 79 15 32
2018 Materiel management 35 40 15 5 5 0 0 75 10 14
2018 Information management 50 31 6 7 5 0 0 81 13 89
2018 Information technology 46 35 9 5 3 2 0 83 8 174
2018 Internal audit 21 23 14 20 16 6 0 48 38 16
2018 Evaluation 55 31 8 6 0 0 0 86 6 36
2018 Data sciences 42 31 8 8 11 1 0 73 19 135
2018 Policy 56 26 5 6 5 1 0 84 11 478
2018 Project management 44 35 7 10 4 0 0 79 14 140
2018 Other services to the public 40 27 17 14 1 0 0 67 15 71
2018 None of the above 40 34 11 10 4 0 0 74 14 189
2017 Client contact centre 50 28 12 7 4 0 0 78 11 55
2017 Federal regulators 51 29 7 9 4 0 0 80 13 332
2017 Compliance, inspection and enforcement 36 35 15 8 6 1 0 71 14 226
2017 Communications or public affairs 42 33 5 8 11 0 0 75 19 103
2017 Access to information and privacy 39 44 11 0 6 0 0 83 6 18
2017 Security 27 25 32 10 5 0 0 53 16 19
2017 Science and technology 42 33 9 9 6 1 0 76 15 1583
2017 Library services 48 25 10 16 0 0 0 74 16 12
2017 Administration and operations 43 31 9 8 8 0 0 74 17 392
2017 Human resources 60 27 5 7 1 0 0 87 8 188
2017 Financial management 48 32 8 6 6 0 0 80 11 126
2017 Procurement 49 30 10 10 0 0 0 80 10 10
2017 Real property 37 39 2 13 9 0 0 76 22 41
2017 Materiel management 52 24 13 12 0 0 0 76 12 14
2017 Information management 54 31 5 7 3 0 0 85 10 97
2017 Information technology 52 26 11 6 3 1 0 80 9 207
2017 Internal audit 39 13 41 0 7 0 0 52 7 13
2017 Evaluation 33 34 12 15 6 0 0 67 21 35
2017 Data sciences 43 32 10 10 4 2 0 75 15 137
2017 Policy 53 26 6 9 4 1 0 80 13 396
2017 Project management 52 30 9 4 6 0 0 82 10 143
2017 Other services to the public 44 32 7 9 8 1 0 76 17 85
2017 None of the above 45 31 9 10 5 0 0 76 15 268
2014 Client contact centre 36 39 19 4 0 3 0 77 4 68
2014 Federal regulators 47 33 6 9 4 1 0 81 13 457
2014 Compliance, inspection and enforcement 36 36 8 11 8 1 0 73 20 247
2014 Communications or public affairs 51 33 5 6 4 1 0 85 10 117
2014 Access to information and privacy 26 44 19 6 5 0 0 70 11 18
2014 Security 43 29 14 9 5 0 0 72 14 21
2014 Science and technology 44 33 8 10 4 1 0 77 14 1649
2014 Library services 49 42 9 0 0 0 0 91 0 12
2014 Legal services 29 30 20 0 21 0 0 59 21 14
2014 Administration and operations 46 33 7 8 5 1 0 80 13 512
2014 Human resources 51 31 6 7 4 1 0 82 11 180
2014 Financial management 50 34 9 5 2 0 0 84 8 174
2014 Procurement 25 26 12 13 24 0 0 51 37 16
2014 Real property 50 19 18 6 7 0 0 69 13 33
2014 Materiel management 37 31 5 3 13 10 0 76 19 20
2014 Information management 56 24 10 5 4 2 0 81 9 110
2014 Information technology 51 29 10 6 4 0 0 80 10 225
2014 Internal audit 43 40 6 12 0 0 0 82 12 17
2014 Evaluation 40 41 6 6 3 2 3 85 9 36
2014 Other services to the public 45 29 11 9 6 1 0 74 15 164
2014 None of the above 46 29 7 8 8 2 0 76 17 489

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 38 4 6 1 0 0 89 7 54
2020 Federal regulators 63 28 4 3 1 0 0 91 5 326
2020 Compliance, inspection and enforcement 52 33 5 6 3 0 0 86 9 225
2020 Communications or public affairs 61 31 4 2 2 0 0 91 4 95
2020 Security 45 40 8 7 0 0 0 85 7 27
2020 Science and technology 57 32 5 4 2 0 0 89 6 1329
2020 Administration and operations 60 31 3 3 1 0 0 92 5 457
2020 Human resources 71 25 2 2 0 0 0 96 2 215
2020 Financial management 60 31 6 2 1 0 0 91 3 137
2020 Procurement 49 40 4 4 0 4 0 93 4 28
2020 Real property 61 20 2 8 7 0 2 82 15 54
2020 Materiel management 66 24 0 5 5 0 0 90 10 22
2020 Information management 72 24 3 1 0 0 0 96 1 85
2020 Information technology 64 30 4 1 1 1 0 94 2 195
2020 Internal audit 68 25 6 0 0 0 0 94 0 15
2020 Evaluation 73 25 0 2 0 0 0 98 2 47
2020 Data sciences 60 22 11 4 3 0 0 82 6 139
2020 Policy 70 23 4 1 1 0 0 94 3 554
2020 Project management 66 25 5 2 1 0 0 92 3 206
2020 Other services to the public 65 30 1 4 0 0 0 95 4 76
2020 None of the above 61 26 7 4 2 0 0 87 7 214
2019 Client contact centre 45 39 7 6 2 0 0 85 8 62
2019 Federal regulators 61 28 6 4 1 0 0 89 5 364
2019 Compliance, inspection and enforcement 51 37 6 4 2 0 0 88 6 254
2019 Communications or public affairs 64 27 2 5 2 0 0 92 6 129
2019 Access to information and privacy 75 20 5 0 0 0 0 95 0 19
2019 Security 29 38 12 17 4 0 0 67 21 23
2019 Science and technology 54 32 7 6 2 0 0 85 8 1368
2019 Administration and operations 59 30 5 4 1 0 0 89 5 474
2019 Human resources 66 25 4 3 2 0 0 91 5 250
2019 Financial management 61 32 4 2 1 0 0 92 3 161
2019 Procurement 48 22 13 13 4 0 0 70 17 24
2019 Real property 31 47 8 14 0 0 0 78 14 34
2019 Materiel management 64 24 12 0 0 0 0 88 0 19
2019 Information management 71 22 4 3 1 0 0 93 4 102
2019 Information technology 69 23 3 2 2 0 0 94 4 236
2019 Internal audit 49 33 14 0 4 0 0 82 4 22
2019 Evaluation 62 26 6 6 0 0 0 88 6 41
2019 Data sciences 63 24 6 4 2 0 1 88 6 185
2019 Policy 69 22 4 3 2 0 0 91 5 565
2019 Project management 62 25 5 6 1 0 0 87 8 208
2019 Other services to the public 54 35 7 4 0 0 0 89 4 79
2019 None of the above 54 32 9 3 0 0 1 87 3 226
2018 Client contact centre 47 44 5 2 2 0 0 91 4 49
2018 Federal regulators 56 34 5 3 2 0 0 90 5 353
2018 Compliance, inspection and enforcement 42 38 9 6 4 0 0 81 10 207
2018 Communications or public affairs 56 37 2 5 0 0 0 93 5 126
2018 Access to information and privacy 61 34 6 0 0 0 0 94 0 17
2018 Security 32 39 6 17 6 0 0 71 23 16
2018 Science and technology 46 38 8 5 2 0 0 85 7 1389
2018 Library services 55 40 5 0 0 0 0 95 0 16
2018 Administration and operations 46 39 6 6 3 0 0 85 8 399
2018 Human resources 61 35 2 2 1 0 0 96 2 214
2018 Financial management 51 36 7 4 3 0 0 87 6 145
2018 Procurement 53 36 0 8 3 0 0 88 12 22
2018 Real property 35 38 9 8 9 0 0 73 18 32
2018 Materiel management 39 37 15 0 0 9 0 84 0 14
2018 Information management 58 33 4 2 2 0 0 91 5 90
2018 Information technology 56 33 6 4 1 0 0 89 5 173
2018 Internal audit 44 45 0 0 10 0 0 90 10 16
2018 Evaluation 67 30 0 2 0 0 0 98 2 37
2018 Data sciences 46 36 8 6 3 1 0 83 9 135
2018 Policy 66 24 5 4 2 0 0 89 6 478
2018 Project management 48 37 3 7 5 0 0 85 12 141
2018 Other services to the public 46 38 10 5 1 0 0 83 7 71
2018 None of the above 48 37 9 4 2 0 0 85 6 189
2017 Client contact centre 50 29 12 2 7 0 0 79 8 55
2017 Federal regulators 54 34 8 3 1 0 0 88 4 332
2017 Compliance, inspection and enforcement 35 46 8 7 4 0 0 82 10 226
2017 Communications or public affairs 41 42 3 10 5 0 0 83 14 102
2017 Access to information and privacy 71 29 0 0 0 0 0 100 0 18
2017 Security 47 21 16 11 5 0 0 68 16 19
2017 Science and technology 49 36 6 6 2 0 0 86 8 1582
2017 Library services 67 25 8 0 0 0 0 92 0 12
2017 Administration and operations 46 37 7 7 4 0 0 83 11 391
2017 Human resources 61 29 5 5 1 1 0 90 5 188
2017 Financial management 49 33 9 5 4 0 0 82 9 126
2017 Procurement 30 51 10 9 0 0 0 81 9 10
2017 Real property 34 37 13 14 2 0 0 71 16 41
2017 Materiel management 51 36 13 0 0 0 0 87 0 14
2017 Information management 66 30 1 1 1 0 0 97 2 97
2017 Information technology 57 29 8 4 0 0 0 87 4 207
2017 Internal audit 42 44 7 0 7 0 0 86 7 14
2017 Evaluation 43 42 3 9 3 0 0 85 12 35
2017 Data sciences 51 28 12 9 0 0 0 79 9 137
2017 Policy 59 29 3 5 3 1 0 89 8 397
2017 Project management 54 31 7 3 5 0 0 85 9 143
2017 Other services to the public 41 39 8 9 4 0 0 80 12 87
2017 None of the above 48 36 6 7 3 0 0 84 10 267
2014 Client contact centre 45 41 6 7 1 0 0 85 9 68
2014 Federal regulators 50 37 6 5 2 0 0 87 7 457
2014 Compliance, inspection and enforcement 39 41 8 6 6 0 0 79 12 247
2014 Communications or public affairs 54 33 3 8 1 1 0 88 9 117
2014 Access to information and privacy 35 47 11 7 0 0 0 82 7 18
2014 Security 33 44 19 5 0 0 0 77 5 21
2014 Science and technology 48 39 7 5 1 0 0 87 6 1646
2014 Library services 58 42 0 0 0 0 0 100 0 12
2014 Legal services 35 52 6 6 0 0 0 87 6 14
2014 Administration and operations 46 39 8 5 2 0 0 85 7 512
2014 Human resources 42 43 7 7 1 1 0 86 8 180
2014 Financial management 50 38 7 5 1 0 0 88 5 174
2014 Procurement 44 37 12 6 0 0 0 81 6 16
2014 Real property 30 45 15 9 0 0 0 75 9 33
2014 Materiel management 42 27 16 6 3 5 0 74 10 20
2014 Information management 59 30 7 3 1 0 0 89 4 109
2014 Information technology 49 39 9 2 1 0 0 88 3 225
2014 Internal audit 42 46 12 0 0 0 0 88 0 17
2014 Evaluation 64 28 3 3 3 0 0 92 5 36
2014 Other services to the public 43 42 4 8 3 0 0 85 11 164
2014 None of the above 51 33 7 5 3 1 1 85 8 489

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 44 7 8 1 2 0 83 9 53
2020 Federal regulators 56 33 7 2 1 2 0 90 3 325
2020 Compliance, inspection and enforcement 47 36 8 6 2 1 0 84 7 223
2020 Communications or public affairs 53 34 6 2 3 1 0 88 6 95
2020 Security 33 34 23 7 0 3 0 69 7 28
2020 Science and technology 50 38 6 3 1 0 0 89 5 1328
2020 Administration and operations 48 36 11 3 1 1 0 85 4 455
2020 Human resources 62 30 4 2 2 1 0 93 3 212
2020 Financial management 56 33 6 4 1 0 0 89 5 138
2020 Procurement 35 43 11 4 4 3 0 81 8 28
2020 Real property 48 35 8 7 0 0 2 85 7 54
2020 Materiel management 47 42 0 0 5 6 0 95 5 21
2020 Information management 65 23 8 1 0 2 0 91 1 85
2020 Information technology 49 43 4 2 1 1 0 92 3 197
2020 Internal audit 59 35 6 0 0 0 0 94 0 15
2020 Evaluation 54 38 2 6 0 0 0 92 6 47
2020 Data sciences 48 32 15 1 2 1 0 81 4 137
2020 Policy 63 26 6 3 2 0 0 89 5 547
2020 Project management 60 30 7 3 0 0 0 90 3 207
2020 Other services to the public 56 33 7 0 0 4 0 93 0 75
2020 None of the above 55 31 7 3 3 0 0 87 6 216
2019 Client contact centre 39 38 13 8 0 1 0 78 9 62
2019 Federal regulators 53 35 6 3 2 1 0 89 5 365
2019 Compliance, inspection and enforcement 44 39 10 4 2 1 0 84 6 256
2019 Communications or public affairs 61 23 14 2 0 1 0 84 2 130
2019 Access to information and privacy 46 32 12 10 0 0 0 78 10 19
2019 Security 34 40 14 8 4 0 0 74 12 23
2019 Science and technology 47 38 8 4 2 1 0 86 6 1371
2019 Administration and operations 47 40 7 4 1 1 1 89 4 478
2019 Human resources 55 32 6 3 2 1 1 88 6 251
2019 Financial management 46 35 11 4 2 1 0 82 6 162
2019 Procurement 45 29 9 13 4 0 0 74 17 24
2019 Real property 36 44 13 0 3 4 0 83 3 34
2019 Materiel management 67 21 6 0 0 6 0 94 0 19
2019 Information management 64 23 8 3 1 1 0 88 4 102
2019 Information technology 58 32 5 1 3 0 0 91 4 237
2019 Internal audit 40 35 15 4 0 6 0 80 5 22
2019 Evaluation 48 41 4 4 0 2 0 91 5 41
2019 Data sciences 53 34 7 5 0 0 1 87 6 186
2019 Policy 59 31 5 3 1 1 0 91 4 566
2019 Project management 57 29 8 3 2 1 0 87 5 208
2019 Other services to the public 50 37 8 5 0 0 0 86 5 79
2019 None of the above 51 32 9 3 2 1 1 86 5 225
2018 Client contact centre 38 45 9 2 7 0 0 82 8 49
2018 Federal regulators 44 43 9 2 1 1 0 89 3 352
2018 Compliance, inspection and enforcement 38 39 13 5 4 0 0 77 10 207
2018 Communications or public affairs 48 37 10 2 2 1 0 86 4 127
2018 Access to information and privacy 33 47 11 5 4 0 0 79 10 18
2018 Security 31 46 23 0 0 0 0 77 0 16
2018 Science and technology 40 43 10 4 1 1 0 84 6 1390
2018 Library services 55 45 0 0 0 0 0 100 0 16
2018 Administration and operations 38 41 14 3 4 0 0 79 7 397
2018 Human resources 53 38 4 3 1 1 1 93 4 214
2018 Financial management 36 42 15 4 3 0 1 78 7 146
2018 Procurement 39 36 8 14 3 0 0 75 17 22
2018 Real property 41 47 0 6 6 0 0 88 12 32
2018 Materiel management 31 40 20 0 0 9 0 78 0 14
2018 Information management 47 39 10 2 2 0 0 86 4 90
2018 Information technology 45 40 5 2 3 4 1 89 6 174
2018 Internal audit 33 42 14 6 6 0 0 75 11 16
2018 Evaluation 35 49 5 11 0 0 0 84 11 37
2018 Data sciences 41 38 13 4 3 0 1 80 7 135
2018 Policy 56 33 6 3 1 0 0 90 4 478
2018 Project management 43 38 7 9 3 1 0 81 11 140
2018 Other services to the public 37 38 16 9 1 0 0 75 10 71
2018 None of the above 35 46 13 2 3 0 1 81 5 190

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 37 8 0 3 8 3 87 3 54
2020 Federal regulators 53 25 10 3 2 6 3 85 5 326
2020 Compliance, inspection and enforcement 53 25 10 4 3 2 4 83 6 228
2020 Communications or public affairs 61 25 4 1 2 4 2 92 3 96
2020 Security 46 26 11 3 3 3 7 80 8 27
2020 Science and technology 52 26 8 3 2 6 4 86 6 1330
2020 Administration and operations 50 25 10 2 3 5 5 84 5 456
2020 Human resources 58 22 10 2 1 5 3 86 3 215
2020 Financial management 52 16 12 2 4 9 4 78 8 138
2020 Procurement 35 36 7 0 11 11 0 79 13 28
2020 Real property 52 25 10 4 0 7 2 85 4 54
2020 Materiel management 50 21 16 0 5 8 0 78 5 22
2020 Information management 61 18 7 3 1 10 0 88 5 85
2020 Information technology 58 20 6 3 2 9 2 88 5 197
2020 Internal audit 56 19 13 0 6 6 0 80 7 15
2020 Evaluation 46 31 13 0 0 8 2 85 0 47
2020 Data sciences 45 29 7 4 3 8 4 85 7 139
2020 Policy 59 23 7 4 2 4 2 87 6 554
2020 Project management 57 24 7 0 2 5 5 89 3 208
2020 Other services to the public 50 23 7 5 1 7 7 85 7 76
2020 None of the above 57 16 11 4 2 5 5 82 7 216
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 40 35 9 9 2 4 2 79 11 54
2020 Federal regulators 61 23 10 3 1 0 1 86 4 326
2020 Compliance, inspection and enforcement 49 29 12 6 2 1 1 79 8 228
2020 Communications or public affairs 57 26 10 3 1 1 1 85 5 96
2020 Security 35 50 7 0 0 5 3 93 0 28
2020 Science and technology 49 30 12 5 1 1 2 82 6 1329
2020 Administration and operations 53 27 12 2 2 2 2 83 4 455
2020 Human resources 57 24 9 4 1 0 5 85 5 213
2020 Financial management 54 27 7 2 2 1 5 87 5 138
2020 Procurement 47 23 18 4 4 0 3 73 8 27
2020 Real property 67 21 7 2 0 1 3 91 2 54
2020 Materiel management 66 8 11 5 5 5 0 78 11 22
2020 Information management 60 25 8 1 2 3 2 89 3 86
2020 Information technology 52 24 15 3 3 0 3 78 6 197
2020 Internal audit 75 12 6 6 0 0 0 87 6 15
2020 Evaluation 48 31 6 9 4 0 2 81 13 47
2020 Data sciences 43 33 13 5 2 0 5 79 8 139
2020 Policy 66 23 6 3 2 1 0 90 5 552
2020 Project management 55 30 10 2 0 1 2 88 2 208
2020 Other services to the public 50 21 21 1 3 0 4 74 5 76
2020 None of the above 48 32 9 4 3 1 4 83 8 217
2019 Client contact centre 40 19 32 2 2 4 1 61 4 62
2019 Federal regulators 58 26 8 4 1 1 2 87 5 364
2019 Compliance, inspection and enforcement 54 28 9 6 2 1 1 83 7 258
2019 Communications or public affairs 61 21 11 2 2 1 2 84 4 129
2019 Access to information and privacy 46 25 10 10 0 5 5 78 11 19
2019 Security 25 26 44 0 0 4 0 54 0 23
2019 Science and technology 45 30 14 5 2 0 3 78 7 1368
2019 Administration and operations 54 25 11 4 1 2 3 83 5 479
2019 Human resources 55 27 10 4 0 2 2 85 4 251
2019 Financial management 48 29 12 4 3 2 1 80 7 163
2019 Procurement 42 30 19 4 4 0 0 72 9 24
2019 Real property 65 29 2 0 0 4 0 98 0 34
2019 Materiel management 52 36 12 0 0 0 0 88 0 19
2019 Information management 50 32 10 3 1 1 3 85 4 102
2019 Information technology 53 23 14 3 3 2 1 79 6 238
2019 Internal audit 40 35 10 4 6 4 0 78 11 22
2019 Evaluation 55 26 9 2 0 5 3 88 2 41
2019 Data sciences 46 33 8 5 4 1 2 82 10 184
2019 Policy 61 22 10 3 3 1 1 84 6 564
2019 Project management 61 26 8 3 1 0 0 88 4 210
2019 Other services to the public 51 33 11 4 1 0 0 84 5 78
2019 None of the above 48 28 15 4 1 2 2 79 5 226

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 32 14 4 6 0 0 75 11 54
2020 Federal regulators 51 28 11 7 3 0 0 79 10 326
2020 Compliance, inspection and enforcement 42 32 13 7 5 0 0 75 12 226
2020 Communications or public affairs 51 31 5 8 5 0 0 82 13 96
2020 Security 41 41 15 0 0 0 3 85 0 28
2020 Science and technology 44 34 12 7 2 1 0 79 9 1329
2020 Administration and operations 55 32 7 3 2 0 0 87 5 457
2020 Human resources 57 27 10 3 2 0 1 85 5 214
2020 Financial management 56 32 5 4 3 0 0 88 7 139
2020 Procurement 60 21 4 15 0 0 0 81 15 28
2020 Real property 65 25 4 0 4 0 2 92 4 53
2020 Materiel management 62 23 5 5 5 0 0 85 10 22
2020 Information management 59 30 3 7 1 0 0 89 8 85
2020 Information technology 47 40 7 3 3 1 0 88 6 195
2020 Internal audit 53 41 6 0 0 0 0 94 0 15
2020 Evaluation 52 34 10 0 4 0 0 86 4 47
2020 Data sciences 44 31 8 10 6 0 0 76 16 138
2020 Policy 52 29 9 8 2 0 0 81 10 550
2020 Project management 46 37 9 5 2 0 1 84 7 208
2020 Other services to the public 48 34 7 6 3 2 0 84 9 75
2020 None of the above 50 29 11 7 4 0 0 79 11 215
2019 Client contact centre 40 35 20 5 0 0 0 75 5 62
2019 Federal regulators 44 31 13 7 3 0 1 76 11 366
2019 Compliance, inspection and enforcement 39 38 10 9 3 0 0 78 12 257
2019 Communications or public affairs 51 35 5 7 2 0 0 86 9 130
2019 Access to information and privacy 40 38 13 0 10 0 0 77 10 19
2019 Security 29 23 32 4 12 0 0 51 17 23
2019 Science and technology 40 36 11 9 4 0 1 76 13 1373
2019 Administration and operations 53 28 11 5 2 0 1 82 7 478
2019 Human resources 53 28 9 6 3 0 0 81 9 249
2019 Financial management 41 38 11 4 4 1 0 80 9 163
2019 Procurement 35 25 17 14 9 0 0 60 22 24
2019 Real property 57 33 7 0 0 4 0 93 0 34
2019 Materiel management 50 27 18 6 0 0 0 77 6 19
2019 Information management 49 30 12 8 0 1 0 80 8 103
2019 Information technology 51 29 12 3 2 1 1 82 5 237
2019 Internal audit 50 29 6 4 11 0 0 79 15 22
2019 Evaluation 47 32 11 5 0 5 0 83 5 40
2019 Data sciences 44 35 6 10 4 1 0 79 15 186
2019 Policy 46 32 9 7 5 0 1 79 12 566
2019 Project management 48 32 11 6 3 0 0 80 9 210
2019 Other services to the public 42 34 13 10 0 0 0 77 10 79
2019 None of the above 40 34 13 10 2 1 0 76 12 226
2018 Client contact centre 32 43 19 6 0 0 0 75 6 50
2018 Federal regulators 39 36 11 9 5 0 0 75 14 351
2018 Compliance, inspection and enforcement 36 32 16 11 5 0 1 68 16 205
2018 Communications or public affairs 38 39 11 7 3 2 1 79 10 125
2018 Access to information and privacy 41 44 11 0 4 0 0 85 4 18
2018 Security 26 58 4 0 12 0 0 84 12 16
2018 Science and technology 35 39 13 8 4 1 0 75 12 1387
2018 Library services 56 26 19 0 0 0 0 81 0 16
2018 Administration and operations 46 34 10 4 4 1 1 81 8 395
2018 Human resources 48 40 3 5 3 1 0 88 9 213
2018 Financial management 37 40 13 5 4 1 0 78 9 147
2018 Procurement 36 37 10 11 5 0 0 74 16 23
2018 Real property 50 28 7 6 9 0 0 78 15 32
2018 Materiel management 45 26 5 15 9 0 0 71 24 14
2018 Information management 42 31 17 9 2 0 0 72 11 91
2018 Information technology 39 33 12 11 4 1 0 73 15 172
2018 Internal audit 32 31 26 0 6 0 6 67 6 16
2018 Evaluation 35 41 5 11 5 0 2 78 17 37
2018 Data sciences 31 41 9 8 9 1 1 73 18 136
2018 Policy 45 34 7 8 3 1 1 81 11 475
2018 Project management 44 39 5 10 1 1 0 83 12 144
2018 Other services to the public 31 43 14 6 4 0 2 76 11 69
2018 None of the above 34 37 11 10 7 0 0 72 17 187
2017 Client contact centre 45 36 10 5 3 0 0 81 9 55
2017 Federal regulators 42 39 9 7 3 1 0 81 10 332
2017 Compliance, inspection and enforcement 29 34 15 15 5 1 0 64 20 226
2017 Communications or public affairs 31 40 10 12 6 2 0 72 18 103
2017 Access to information and privacy 40 38 11 5 0 0 6 83 6 18
2017 Security 28 26 26 9 11 0 0 54 20 19
2017 Science and technology 38 40 10 8 4 0 0 78 12 1584
2017 Library services 56 36 8 0 0 0 0 92 0 12
2017 Administration and operations 46 33 8 8 4 1 0 80 12 392
2017 Human resources 49 31 7 8 4 1 0 81 13 189
2017 Financial management 51 24 16 5 4 1 0 75 9 126
2017 Procurement 29 51 10 10 0 0 0 80 10 10
2017 Real property 48 29 14 2 5 2 0 78 8 40
2017 Materiel management 43 38 6 0 6 6 0 86 7 14
2017 Information management 51 30 10 5 3 1 0 82 8 97
2017 Information technology 41 35 13 7 3 0 1 77 10 207
2017 Internal audit 28 43 23 0 7 0 0 71 7 14
2017 Evaluation 20 56 16 6 3 0 0 75 9 34
2017 Data sciences 34 43 11 10 2 0 0 77 12 137
2017 Policy 45 33 8 8 4 1 1 80 12 397
2017 Project management 46 32 10 8 4 0 0 78 12 143
2017 Other services to the public 43 38 7 7 6 0 0 81 12 87
2017 None of the above 31 41 9 11 6 0 2 73 17 266
2014 Client contact centre 27 43 13 11 6 0 1 71 17 68
2014 Federal regulators 41 39 8 7 5 1 0 81 11 457
2014 Compliance, inspection and enforcement 32 36 8 11 11 1 0 69 23 247
2014 Communications or public affairs 40 30 15 8 4 1 2 72 12 117
2014 Access to information and privacy 37 40 12 11 0 0 0 77 11 18
2014 Security 51 29 6 9 0 0 5 84 10 21
2014 Science and technology 34 40 11 9 4 0 0 75 14 1647
2014 Library services 43 57 0 0 0 0 0 100 0 12
2014 Legal services 31 41 14 8 6 0 0 72 14 14
2014 Administration and operations 43 33 11 7 4 1 1 78 11 513
2014 Human resources 40 38 12 5 4 0 1 78 9 180
2014 Financial management 43 33 16 9 0 0 0 76 9 174
2014 Procurement 19 38 6 19 18 0 0 57 37 16
2014 Real property 32 46 13 3 7 0 0 77 9 33
2014 Materiel management 20 41 27 12 0 0 0 61 12 20
2014 Information management 43 39 5 7 5 0 0 82 13 110
2014 Information technology 45 32 12 7 3 0 0 78 10 225
2014 Internal audit 35 35 6 24 0 0 0 71 24 17
2014 Evaluation 42 45 3 3 3 5 0 91 6 36
2014 Other services to the public 34 38 16 4 7 0 1 73 11 164
2014 None of the above 37 34 11 10 6 1 0 72 16 489

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 32 22 2 6 0 0 69 8 54
2020 Federal regulators 55 23 10 6 3 1 2 81 9 324
2020 Compliance, inspection and enforcement 49 26 15 4 3 3 1 77 8 228
2020 Communications or public affairs 63 15 12 4 3 1 1 80 8 96
2020 Access to information and privacy 65 28 7 0 0 0 0 93 0 14
2020 Security 43 27 26 3 0 0 0 70 3 28
2020 Science and technology 52 27 10 5 3 2 1 81 8 1324
2020 Library services 72 13 15 0 0 0 0 85 0 14
2020 Administration and operations 60 22 10 2 2 2 2 85 5 453
2020 Human resources 62 23 8 2 2 0 2 88 4 215
2020 Financial management 62 26 6 3 2 0 1 88 5 139
2020 Procurement 53 25 4 7 4 7 0 84 11 28
2020 Real property 73 18 3 0 5 0 0 92 5 54
2020 Materiel management 66 19 10 0 5 0 0 85 5 22
2020 Information management 66 19 9 5 0 0 0 85 5 85
2020 Information technology 48 34 10 2 4 1 2 84 6 197
2020 Internal audit 46 47 0 6 0 0 0 94 6 15
2020 Evaluation 53 27 12 2 4 0 2 81 6 47
2020 Data sciences 54 19 15 6 3 1 2 76 9 139
2020 Policy 61 20 10 4 2 2 1 83 7 555
2020 Project management 53 27 12 2 2 1 2 83 4 208
2020 Other services to the public 53 28 11 3 2 4 0 84 5 75
2020 None of the above 55 23 12 2 5 2 1 80 7 217

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 38 8 6 5 0 0 82 10 53
2020 Federal regulators 54 31 7 5 3 0 0 85 8 324
2020 Compliance, inspection and enforcement 48 34 8 7 3 0 0 82 10 228
2020 Communications or public affairs 53 28 6 7 5 0 0 82 12 96
2020 Security 42 38 11 8 0 0 0 81 8 28
2020 Science and technology 48 34 10 5 3 0 0 82 8 1331
2020 Administration and operations 57 30 8 3 1 0 0 87 5 456
2020 Human resources 61 28 5 5 1 0 1 89 6 215
2020 Financial management 66 26 2 2 4 0 0 92 6 139
2020 Procurement 50 32 10 4 4 0 0 82 8 28
2020 Real property 65 26 8 2 0 0 0 90 2 54
2020 Materiel management 62 23 5 5 5 0 0 85 10 22
2020 Information management 65 23 8 4 0 0 0 88 4 85
2020 Information technology 53 37 6 2 2 1 0 91 4 197
2020 Internal audit 53 41 6 0 0 0 0 94 0 15
2020 Evaluation 61 27 4 6 2 0 0 88 8 47
2020 Data sciences 49 32 8 5 4 0 2 82 9 139
2020 Policy 59 26 7 5 2 0 0 85 7 554
2020 Project management 46 38 9 5 1 0 0 85 6 208
2020 Other services to the public 48 39 6 3 0 2 1 91 3 76
2020 None of the above 52 27 13 3 3 1 1 81 7 216
2019 Client contact centre 50 35 11 3 1 0 0 85 5 62
2019 Federal regulators 50 31 10 6 2 0 1 82 8 365
2019 Compliance, inspection and enforcement 45 38 9 5 2 0 0 84 7 256
2019 Communications or public affairs 56 26 8 7 4 0 0 82 10 130
2019 Access to information and privacy 36 30 0 16 11 0 7 71 29 18
2019 Security 30 27 14 26 4 0 0 57 30 23
2019 Science and technology 43 35 10 7 4 0 1 79 11 1367
2019 Administration and operations 55 28 8 5 3 1 1 84 8 477
2019 Human resources 58 29 7 3 1 1 1 88 5 249
2019 Financial management 50 32 10 5 2 0 0 83 7 164
2019 Procurement 30 26 26 9 9 0 0 56 18 23
2019 Real property 58 27 8 8 0 0 0 84 8 34
2019 Materiel management 52 18 24 7 0 0 0 70 7 17
2019 Information management 53 24 14 7 1 1 0 78 8 102
2019 Information technology 56 29 8 4 2 0 0 85 6 238
2019 Internal audit 36 40 10 11 4 0 0 75 15 22
2019 Evaluation 55 38 0 2 2 2 0 95 5 40
2019 Data sciences 49 31 7 9 3 1 1 82 11 181
2019 Policy 53 28 5 7 4 0 2 83 12 561
2019 Project management 49 35 8 6 2 0 0 84 8 209
2019 Other services to the public 48 34 8 8 1 0 0 82 10 78
2019 None of the above 44 33 15 6 1 0 1 78 7 225
2018 Client contact centre 40 37 13 7 2 0 0 77 10 50
2018 Federal regulators 42 36 9 8 5 0 0 78 13 346
2018 Compliance, inspection and enforcement 40 31 13 9 6 0 1 71 16 203
2018 Communications or public affairs 47 26 12 7 6 1 1 74 13 126
2018 Access to information and privacy 55 29 10 6 0 0 0 84 6 17
2018 Security 26 44 4 17 8 0 0 71 25 16
2018 Science and technology 38 37 11 9 4 1 0 76 13 1382
2018 Library services 68 27 0 0 0 5 0 100 0 16
2018 Administration and operations 44 35 13 5 2 1 1 80 7 393
2018 Human resources 52 33 8 3 3 0 0 85 7 214
2018 Financial management 45 33 9 10 2 1 1 79 12 146
2018 Procurement 47 19 23 11 0 0 0 66 11 23
2018 Real property 56 21 3 7 12 0 0 78 19 32
2018 Materiel management 41 29 9 0 20 0 0 71 20 14
2018 Information management 43 36 8 8 3 1 0 80 11 91
2018 Information technology 43 32 11 10 4 1 0 75 14 172
2018 Internal audit 43 34 6 6 11 0 0 77 17 16
2018 Evaluation 53 33 6 6 3 0 0 86 8 37
2018 Data sciences 37 37 11 8 6 0 0 75 15 136
2018 Policy 51 29 9 7 4 1 0 80 11 474
2018 Project management 43 38 7 9 2 0 1 82 11 144
2018 Other services to the public 42 27 13 11 3 1 3 72 14 69
2018 None of the above 32 42 10 7 6 2 0 75 14 186
2017 Client contact centre 51 32 5 10 2 0 0 83 12 55
2017 Federal regulators 48 35 10 4 3 0 0 83 7 332
2017 Compliance, inspection and enforcement 30 40 11 14 4 2 0 71 18 226
2017 Communications or public affairs 40 40 3 9 8 1 0 81 17 102
2017 Access to information and privacy 42 52 0 0 5 0 0 95 5 17
2017 Security 28 30 26 16 0 0 0 58 16 19
2017 Science and technology 41 37 9 8 4 1 0 78 12 1582
2017 Library services 48 33 18 0 0 0 0 82 0 12
2017 Administration and operations 48 32 9 4 5 1 1 81 10 391
2017 Human resources 55 29 4 7 4 0 1 85 11 188
2017 Financial management 49 30 8 8 4 2 0 80 12 126
2017 Procurement 29 51 10 0 10 0 0 80 10 10
2017 Real property 44 41 7 4 2 2 0 86 7 41
2017 Materiel management 45 36 6 6 6 0 0 81 13 14
2017 Information management 57 26 10 6 1 0 0 83 7 97
2017 Information technology 43 35 10 9 3 0 0 78 12 206
2017 Internal audit 51 29 14 0 7 0 0 80 7 14
2017 Evaluation 38 36 11 12 3 0 0 74 15 34
2017 Data sciences 40 36 11 9 4 1 0 77 12 137
2017 Policy 50 33 5 7 4 1 1 84 11 397
2017 Project management 46 35 8 4 6 1 0 82 10 143
2017 Other services to the public 41 31 8 16 2 1 0 73 19 87
2017 None of the above 41 35 9 8 5 0 1 78 13 268
2014 Client contact centre 30 43 16 6 5 0 1 74 11 68
2014 Federal regulators 44 34 11 6 4 0 0 79 10 457
2014 Compliance, inspection and enforcement 39 31 11 11 7 1 0 70 18 247
2014 Communications or public affairs 44 28 13 8 5 1 1 74 13 117
2014 Access to information and privacy 48 29 7 12 5 0 0 76 17 18
2014 Security 38 24 19 14 5 0 0 62 19 21
2014 Science and technology 38 37 11 8 5 1 0 76 13 1648
2014 Library services 58 42 0 0 0 0 0 100 0 12
2014 Legal services 28 29 20 0 22 0 0 57 22 14
2014 Administration and operations 45 33 9 9 4 0 0 78 12 513
2014 Human resources 48 32 8 11 2 1 0 80 13 180
2014 Financial management 45 35 10 7 1 1 0 82 8 174
2014 Procurement 38 19 13 19 11 0 0 57 30 16
2014 Real property 37 37 3 14 9 0 0 74 23 33
2014 Materiel management 33 36 6 18 3 4 0 72 22 20
2014 Information management 49 30 8 10 2 1 1 80 12 110
2014 Information technology 43 39 11 4 3 0 0 83 6 225
2014 Internal audit 58 29 6 0 6 0 0 88 6 17
2014 Evaluation 60 24 8 0 3 2 3 89 3 36
2014 Other services to the public 35 38 10 9 7 1 0 74 16 164
2014 None of the above 38 35 9 12 5 2 0 74 17 489

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 53 47 54
2020 Federal regulators 51 49 324
2020 Compliance, inspection and enforcement 44 56 228
2020 Communications or public affairs 36 64 96
2020 Security 41 59 28
2020 Science and technology 42 58 1332
2020 Administration and operations 44 56 458
2020 Human resources 51 49 213
2020 Financial management 46 54 139
2020 Procurement 40 60 28
2020 Real property 38 62 54
2020 Materiel management 56 44 22
2020 Information management 49 51 85
2020 Information technology 38 62 197
2020 Internal audit 40 60 15
2020 Evaluation 54 46 47
2020 Data sciences 40 60 139
2020 Policy 47 53 556
2020 Project management 49 51 208
2020 Other services to the public 38 62 76
2020 None of the above 42 58 217

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 18 7 4 2 7 6 86 6 54
2020 Federal regulators 68 18 5 0 0 3 5 94 0 326
2020 Compliance, inspection and enforcement 61 19 6 2 0 5 6 90 3 228
2020 Communications or public affairs 49 24 8 4 0 2 13 86 5 96
2020 Security 50 28 18 0 0 0 3 81 0 28
2020 Science and technology 62 20 5 1 0 4 8 93 1 1328
2020 Administration and operations 63 18 6 2 1 2 8 89 4 456
2020 Human resources 69 16 6 2 0 2 4 91 2 213
2020 Financial management 57 28 6 1 1 1 6 92 2 138
2020 Procurement 61 10 11 0 0 3 15 87 0 28
2020 Real property 59 16 8 1 2 4 11 88 4 54
2020 Materiel management 67 11 18 0 5 0 0 78 5 22
2020 Information management 72 14 3 0 0 6 5 96 0 85
2020 Information technology 61 17 4 2 2 6 9 91 5 197
2020 Internal audit 78 6 0 0 0 6 9 100 0 15
2020 Evaluation 70 20 4 0 0 6 0 96 0 47
2020 Data sciences 63 14 6 2 2 5 8 89 4 138
2020 Policy 64 18 4 1 1 3 9 93 3 555
2020 Project management 63 19 5 0 1 6 6 93 2 208
2020 Other services to the public 56 16 9 4 2 6 7 83 6 76
2020 None of the above 57 20 7 0 3 4 9 89 4 216

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 36 10 4 4 0 0 82 8 54
2020 Federal regulators 64 20 7 7 1 0 0 85 8 326
2020 Compliance, inspection and enforcement 57 26 10 3 4 0 0 83 7 228
2020 Communications or public affairs 59 25 6 5 4 0 0 84 10 96
2020 Security 49 34 10 7 0 0 0 83 7 28
2020 Science and technology 56 30 7 5 2 0 0 86 7 1331
2020 Administration and operations 69 20 6 3 2 0 0 90 5 457
2020 Human resources 70 21 4 3 2 0 0 90 5 214
2020 Financial management 66 24 3 4 2 1 0 91 6 139
2020 Procurement 68 25 3 0 4 0 0 93 4 28
2020 Real property 58 31 3 4 2 0 2 91 5 54
2020 Materiel management 66 13 16 0 5 0 0 79 5 22
2020 Information management 72 18 6 5 0 0 0 90 5 85
2020 Information technology 65 24 6 2 3 0 0 89 5 197
2020 Internal audit 53 32 16 0 0 0 0 84 0 15
2020 Evaluation 73 17 4 4 2 0 0 90 6 47
2020 Data sciences 58 25 9 6 2 0 0 83 8 138
2020 Policy 61 24 7 6 2 0 0 85 9 555
2020 Project management 56 30 9 3 1 0 0 87 4 208
2020 Other services to the public 56 33 6 4 0 1 0 90 4 76
2020 None of the above 55 31 5 3 4 0 1 87 8 217
2019 Client contact centre 49 31 12 8 0 0 0 80 8 61
2019 Federal regulators 57 25 10 5 3 0 0 82 8 366
2019 Compliance, inspection and enforcement 50 34 9 3 3 0 0 84 7 258
2019 Communications or public affairs 61 24 8 3 4 0 0 85 7 130
2019 Access to information and privacy 48 25 8 15 5 0 0 73 20 19
2019 Security 40 22 18 17 4 0 0 62 21 23
2019 Science and technology 51 31 9 6 3 0 0 82 9 1371
2019 Administration and operations 65 23 5 5 2 0 0 88 7 481
2019 Human resources 60 26 7 5 1 0 0 86 7 250
2019 Financial management 53 27 10 7 4 0 0 79 11 164
2019 Procurement 44 20 22 13 0 0 0 65 13 24
2019 Real property 60 26 8 6 0 0 0 86 6 34
2019 Materiel management 64 30 0 6 0 0 0 94 6 19
2019 Information management 56 27 7 9 1 0 0 83 10 103
2019 Information technology 59 28 7 3 3 0 0 87 6 238
2019 Internal audit 62 23 4 0 4 6 0 91 5 22
2019 Evaluation 63 25 2 7 2 0 0 88 9 40
2019 Data sciences 54 31 5 6 4 0 0 85 10 186
2019 Policy 55 27 6 8 4 0 0 82 12 565
2019 Project management 54 32 6 5 2 0 0 87 7 210
2019 Other services to the public 53 32 10 5 0 0 0 85 5 78
2019 None of the above 54 31 8 6 1 1 0 85 7 226
2018 Client contact centre 42 34 23 1 0 0 0 75 1 50
2018 Federal regulators 46 32 10 6 5 0 0 78 11 351
2018 Compliance, inspection and enforcement 44 26 17 6 7 0 0 70 14 205
2018 Communications or public affairs 48 32 9 6 4 1 1 81 10 126
2018 Access to information and privacy 47 38 11 0 4 0 0 85 4 18
2018 Security 38 27 12 12 12 0 0 65 23 16
2018 Science and technology 45 32 11 7 4 0 0 77 12 1386
2018 Library services 68 27 0 0 0 0 5 100 0 16
2018 Administration and operations 54 26 11 6 3 0 0 81 9 395
2018 Human resources 56 32 4 3 4 0 1 89 7 214
2018 Financial management 52 28 10 8 2 0 0 80 10 147
2018 Procurement 45 24 10 18 3 0 0 69 21 23
2018 Real property 62 13 6 3 17 0 0 75 19 32
2018 Materiel management 39 26 5 16 15 0 0 64 31 14
2018 Information management 47 32 11 6 4 0 0 79 10 89
2018 Information technology 44 32 9 9 5 1 0 77 14 171
2018 Internal audit 57 12 20 0 11 0 0 69 11 16
2018 Evaluation 59 25 6 8 3 0 0 84 11 37
2018 Data sciences 43 32 8 8 9 0 0 76 16 136
2018 Policy 56 24 7 8 4 0 0 80 12 475
2018 Project management 58 24 7 9 3 0 0 82 12 143
2018 Other services to the public 45 31 12 6 5 0 2 77 11 69
2018 None of the above 45 29 13 7 6 0 0 74 13 187
2017 Client contact centre 52 30 9 7 2 0 0 82 9 54
2017 Federal regulators 52 32 9 4 3 0 0 84 8 331
2017 Compliance, inspection and enforcement 45 27 13 11 4 0 0 72 15 226
2017 Communications or public affairs 54 21 9 6 9 0 1 76 15 102
2017 Access to information and privacy 40 38 17 0 5 0 0 78 5 18
2017 Security 24 38 22 16 0 0 0 62 16 18
2017 Science and technology 52 28 9 7 4 0 0 80 11 1578
2017 Library services 64 36 0 0 0 0 0 100 0 12
2017 Administration and operations 57 26 7 5 4 0 0 83 10 392
2017 Human resources 63 22 4 6 5 0 1 85 11 188
2017 Financial management 56 26 9 5 3 0 0 82 9 126
2017 Procurement 49 41 0 10 0 0 0 90 10 10
2017 Real property 55 25 7 11 2 0 0 80 13 41
2017 Materiel management 45 36 13 0 6 0 0 81 6 14
2017 Information management 66 21 8 4 1 0 0 86 5 96
2017 Information technology 50 30 9 6 4 0 0 81 10 207
2017 Internal audit 36 42 15 0 7 0 0 78 7 14
2017 Evaluation 36 46 5 6 3 3 0 85 9 35
2017 Data sciences 50 35 8 6 2 0 0 85 7 137
2017 Policy 57 24 8 7 3 1 0 81 11 397
2017 Project management 54 30 6 6 4 0 0 84 11 143
2017 Other services to the public 51 30 8 8 3 0 0 81 11 85
2017 None of the above 50 25 13 6 5 1 0 76 11 268
2014 Client contact centre 43 27 16 10 3 0 0 71 13 67
2014 Federal regulators 51 28 11 6 4 1 0 80 10 457
2014 Compliance, inspection and enforcement 42 27 8 12 9 1 0 71 21 247
2014 Communications or public affairs 46 29 11 8 5 1 0 75 13 116
2014 Access to information and privacy 37 47 5 11 0 0 0 84 11 18
2014 Security 52 23 6 20 0 0 0 75 20 21
2014 Science and technology 46 32 11 7 4 0 0 79 11 1649
2014 Library services 58 30 11 0 0 0 0 89 0 12
2014 Legal services 35 22 21 6 15 0 0 57 21 14
2014 Administration and operations 56 25 10 6 4 0 0 80 10 513
2014 Human resources 53 30 8 8 1 1 0 84 9 179
2014 Financial management 50 33 10 3 4 0 1 84 7 174
2014 Procurement 31 26 19 6 18 0 0 57 24 16
2014 Real property 42 42 2 7 7 0 0 84 14 33
2014 Materiel management 39 27 6 15 8 6 0 69 24 20
2014 Information management 53 28 10 6 3 0 0 81 9 110
2014 Information technology 51 33 8 4 3 0 0 85 7 225
2014 Internal audit 40 42 6 6 6 0 0 83 12 17
2014 Evaluation 51 33 3 8 3 2 0 86 11 36
2014 Other services to the public 40 35 12 7 6 0 1 76 12 164
2014 None of the above 45 28 12 7 6 1 0 74 14 489
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 32 17 2 3 12 0 75 5 54
2020 Federal regulators 39 30 12 7 3 9 0 75 11 326
2020 Compliance, inspection and enforcement 27 29 11 12 12 9 0 61 27 228
2020 Communications or public affairs 40 29 13 6 4 8 0 75 11 96
2020 Security 25 26 28 7 7 7 0 55 14 28
2020 Science and technology 37 30 13 7 2 11 0 75 11 1332
2020 Administration and operations 47 32 9 6 1 5 0 83 7 457
2020 Human resources 46 35 9 3 1 5 0 86 5 214
2020 Financial management 37 33 14 4 2 8 1 78 6 138
2020 Procurement 49 29 8 7 0 7 0 84 8 28
2020 Real property 42 25 16 4 10 4 0 69 14 54
2020 Materiel management 73 13 5 0 5 5 0 90 5 22
2020 Information management 56 23 12 1 0 7 1 86 1 85
2020 Information technology 41 25 11 4 3 16 1 78 8 196
2020 Internal audit 41 47 0 0 0 12 0 100 0 15
2020 Evaluation 48 27 8 2 2 13 0 86 5 47
2020 Data sciences 37 32 10 6 2 11 1 79 9 139
2020 Policy 49 32 7 4 2 7 0 86 6 556
2020 Project management 39 36 12 4 3 6 0 80 8 208
2020 Other services to the public 49 27 9 7 1 5 2 81 9 75
2020 None of the above 40 31 11 5 6 7 0 76 12 217
2019 Client contact centre 29 34 20 7 1 9 0 69 10 62
2019 Federal regulators 29 36 16 6 5 9 0 71 12 366
2019 Compliance, inspection and enforcement 28 30 15 14 7 6 0 62 22 256
2019 Communications or public affairs 45 31 8 7 6 2 0 78 13 130
2019 Access to information and privacy 44 36 5 5 5 5 0 84 10 19
2019 Security 12 41 12 22 4 8 0 58 28 23
2019 Science and technology 30 33 17 6 5 9 0 70 12 1372
2019 Administration and operations 39 36 12 5 3 5 0 79 8 480
2019 Human resources 38 34 15 4 3 7 0 78 7 250
2019 Financial management 32 37 15 6 4 6 0 73 10 164
2019 Procurement 32 33 18 9 0 9 0 71 9 24
2019 Real property 17 44 5 14 13 6 0 66 29 34
2019 Materiel management 54 29 12 0 6 0 0 82 6 19
2019 Information management 48 29 10 5 0 8 0 83 5 102
2019 Information technology 35 29 15 3 3 16 0 76 7 237
2019 Internal audit 31 51 10 4 0 4 0 85 4 22
2019 Evaluation 53 16 10 4 0 17 0 83 5 41
2019 Data sciences 32 33 12 8 3 11 1 73 13 186
2019 Policy 45 31 9 5 4 6 0 80 10 565
2019 Project management 37 32 14 8 3 5 0 74 11 210
2019 Other services to the public 37 40 13 3 2 6 0 82 5 78
2019 None of the above 34 30 17 6 3 8 1 71 10 226
2018 Client contact centre 28 45 17 2 0 8 0 79 2 49
2018 Federal regulators 25 35 16 10 6 8 0 65 17 351
2018 Compliance, inspection and enforcement 21 31 16 16 10 5 0 55 28 208
2018 Communications or public affairs 25 34 11 14 5 11 1 66 22 127
2018 Access to information and privacy 30 51 10 0 0 10 0 89 0 18
2018 Security 28 43 6 16 0 8 0 77 17 16
2018 Science and technology 22 33 20 8 4 12 0 63 14 1393
2018 Library services 43 20 18 0 5 13 0 73 6 16
2018 Administration and operations 34 34 16 8 4 5 0 71 12 398
2018 Human resources 36 36 12 7 2 7 0 77 10 215
2018 Financial management 28 32 21 7 7 4 1 63 15 147
2018 Procurement 40 34 10 8 3 5 0 78 11 23
2018 Real property 32 27 12 6 19 4 0 61 26 32
2018 Materiel management 17 24 20 5 0 33 0 62 8 14
2018 Information management 31 33 14 5 3 14 0 74 10 91
2018 Information technology 31 29 17 5 3 15 0 70 10 171
2018 Internal audit 40 33 27 0 0 0 0 73 0 16
2018 Evaluation 33 35 11 5 3 13 0 78 9 37
2018 Data sciences 27 31 20 7 5 9 0 65 14 136
2018 Policy 39 32 12 7 3 7 0 76 11 480
2018 Project management 22 42 19 7 5 5 0 67 12 143
2018 Other services to the public 33 33 15 8 3 8 0 72 11 70
2018 None of the above 27 34 13 7 8 11 1 70 16 190
2017 Client contact centre 24 39 17 10 2 8 0 69 13 55
2017 Federal regulators 23 36 18 8 7 8 0 64 17 332
2017 Compliance, inspection and enforcement 19 29 20 15 9 8 0 52 26 226
2017 Communications or public affairs 17 31 15 15 11 10 1 53 30 103
2017 Access to information and privacy 38 33 0 12 6 11 0 80 20 18
2017 Security 22 14 53 5 0 5 0 39 5 19
2017 Science and technology 27 34 15 8 4 11 1 70 14 1581
2017 Library services 42 0 41 0 0 16 0 51 0 12
2017 Administration and operations 29 38 16 6 6 6 0 71 12 392
2017 Human resources 40 34 10 6 6 4 1 77 13 189
2017 Financial management 23 39 13 10 9 6 1 66 20 125
2017 Procurement 29 30 20 20 0 0 0 59 20 10
2017 Real property 20 32 11 24 5 7 0 57 31 41
2017 Materiel management 51 13 0 13 11 13 0 73 27 14
2017 Information management 39 26 17 4 2 13 0 74 7 97
2017 Information technology 30 23 22 4 4 15 2 64 11 207
2017 Internal audit 8 64 8 7 7 7 0 77 15 14
2017 Evaluation 32 27 11 9 3 19 0 72 14 35
2017 Data sciences 24 33 21 8 3 12 0 64 12 137
2017 Policy 38 34 11 7 4 6 0 77 11 397
2017 Project management 26 35 19 8 4 7 0 66 14 143
2017 Other services to the public 31 40 9 9 9 3 0 72 18 87
2017 None of the above 23 33 16 9 6 13 1 65 16 268
2014 Client contact centre 24 39 16 6 0 14 1 74 7 68
2014 Federal regulators 25 33 16 10 4 12 1 67 16 456
2014 Compliance, inspection and enforcement 22 26 21 11 11 10 0 53 24 247
2014 Communications or public affairs 22 32 22 9 4 11 0 60 15 117
2014 Access to information and privacy 15 33 25 22 5 0 0 48 27 18
2014 Security 23 44 9 9 10 5 0 70 20 21
2014 Science and technology 25 33 16 8 5 12 0 66 15 1647
2014 Library services 41 8 15 8 0 28 0 68 11 12
2014 Legal services 35 22 20 0 22 0 0 57 22 14
2014 Administration and operations 29 39 15 7 6 5 0 71 14 513
2014 Human resources 23 41 16 10 7 4 0 67 17 180
2014 Financial management 26 36 19 9 2 7 0 68 12 174
2014 Procurement 25 12 19 13 24 6 0 40 39 16
2014 Real property 27 49 15 3 7 0 0 75 9 33
2014 Materiel management 15 34 11 11 0 29 0 69 15 20
2014 Information management 27 36 10 10 2 14 0 74 14 110
2014 Information technology 27 29 16 9 5 13 1 65 16 225
2014 Internal audit 24 42 17 12 6 0 0 66 17 17
2014 Evaluation 36 40 2 3 3 16 0 91 6 36
2014 Other services to the public 26 31 19 12 6 6 0 61 19 164
2014 None of the above 25 34 14 8 6 12 1 68 17 488

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 32 19 9 3 0 0 68 13 54
2020 Federal regulators 34 33 17 9 4 2 0 69 14 325
2020 Compliance, inspection and enforcement 24 23 16 16 18 3 0 49 35 228
2020 Communications or public affairs 36 38 15 6 3 2 0 76 9 96
2020 Security 21 38 25 10 3 3 0 60 14 28
2020 Science and technology 27 37 16 12 5 3 0 65 18 1331
2020 Library services 0 36 49 8 8 0 0 36 15 14
2020 Legal services 51 42 7 0 0 0 0 93 0 14
2020 Administration and operations 44 33 11 6 3 2 0 79 10 456
2020 Human resources 46 37 9 6 1 1 0 84 7 215
2020 Financial management 38 35 16 4 4 3 1 75 8 138
2020 Procurement 42 40 11 0 4 4 0 85 4 28
2020 Real property 34 25 23 6 12 0 0 59 18 53
2020 Materiel management 61 29 5 0 5 0 0 90 5 22
2020 Information management 51 28 10 6 0 5 0 83 6 85
2020 Information technology 31 33 20 8 3 5 1 68 11 197
2020 Internal audit 47 32 9 6 0 6 0 84 7 15
2020 Evaluation 50 35 12 0 2 0 0 86 2 47
2020 Data sciences 32 33 16 11 5 3 0 68 16 138
2020 Policy 44 36 11 5 3 2 0 81 8 555
2020 Project management 29 45 13 7 5 1 0 74 12 207
2020 Other services to the public 43 34 8 8 6 1 0 78 14 76
2020 None of the above 33 30 16 11 8 1 0 64 20 215
2019 Client contact centre 30 33 19 10 4 4 0 66 14 62
2019 Federal regulators 23 38 20 10 6 3 0 63 17 364
2019 Compliance, inspection and enforcement 24 29 13 17 14 2 0 54 32 254
2019 Communications or public affairs 41 34 10 7 8 0 0 75 14 128
2019 Access to information and privacy 38 28 15 10 5 5 0 69 16 19
2019 Security 12 24 26 26 12 0 0 36 38 23
2019 Science and technology 22 34 18 14 8 4 0 59 23 1370
2019 Administration and operations 39 33 14 7 3 3 1 75 10 478
2019 Human resources 40 39 9 5 4 3 0 82 8 251
2019 Financial management 28 38 19 7 5 2 0 68 12 164
2019 Procurement 32 33 18 13 4 0 0 65 17 24
2019 Real property 14 27 29 10 17 3 0 42 28 34
2019 Materiel management 54 31 9 0 6 0 0 85 6 19
2019 Information management 29 37 18 11 1 5 0 69 12 101
2019 Information technology 31 34 19 5 6 6 0 68 12 237
2019 Internal audit 22 53 17 0 4 4 0 78 4 22
2019 Evaluation 44 31 9 2 0 14 0 87 2 41
2019 Data sciences 28 29 22 9 7 4 1 60 17 185
2019 Policy 41 33 12 6 5 3 0 77 11 565
2019 Project management 27 38 14 13 6 2 0 66 19 209
2019 Other services to the public 30 40 11 13 3 4 0 72 16 79
2019 None of the above 24 33 22 12 5 2 2 60 18 225
2018 Client contact centre 25 34 24 9 5 3 0 61 14 50
2018 Federal regulators 18 38 19 15 8 3 0 57 23 351
2018 Compliance, inspection and enforcement 18 29 15 20 16 2 0 49 36 207
2018 Communications or public affairs 21 38 18 13 8 2 0 60 22 127
2018 Access to information and privacy 30 42 17 6 5 0 0 72 11 18
2018 Security 21 33 17 12 18 0 0 53 29 16
2018 Science and technology 16 31 21 18 9 4 0 50 28 1391
2018 Library services 24 39 31 0 5 0 0 63 5 16
2018 Administration and operations 31 36 18 8 6 1 0 68 14 395
2018 Human resources 33 39 15 7 4 3 0 74 11 215
2018 Financial management 24 39 15 15 6 1 0 63 21 146
2018 Procurement 42 27 15 16 0 0 0 69 16 23
2018 Real property 25 24 16 6 26 4 0 51 33 32
2018 Materiel management 16 9 44 21 0 9 0 28 23 14
2018 Information management 29 30 25 7 4 4 0 61 12 91
2018 Information technology 26 33 17 16 5 3 0 61 22 170
2018 Internal audit 34 17 25 8 10 6 0 54 19 16
2018 Evaluation 38 27 21 3 8 3 0 67 11 37
2018 Data sciences 27 28 22 12 7 2 2 57 20 136
2018 Policy 33 35 13 9 5 4 0 71 15 478
2018 Project management 15 46 15 13 8 2 0 62 22 143
2018 Other services to the public 21 33 13 23 9 1 0 55 32 70
2018 None of the above 18 36 21 11 9 3 1 57 22 190
2017 Client contact centre 24 37 24 8 2 5 0 64 11 55
2017 Federal regulators 18 34 22 14 9 3 0 53 25 332
2017 Compliance, inspection and enforcement 17 22 23 19 15 3 1 41 36 226
2017 Communications or public affairs 16 30 11 20 17 6 0 48 40 103
2017 Access to information and privacy 33 44 11 5 6 0 0 78 12 18
2017 Security 0 26 37 21 11 5 0 27 33 19
2017 Science and technology 18 34 19 15 9 4 0 54 26 1580
2017 Library services 26 25 32 16 0 0 0 52 16 12
2017 Administration and operations 27 38 16 11 6 2 1 66 17 391
2017 Human resources 37 32 13 7 8 2 1 71 15 189
2017 Financial management 23 36 18 12 10 2 0 60 22 126
2017 Procurement 29 41 20 10 0 0 0 70 10 10
2017 Real property 20 27 14 23 11 5 0 50 35 41
2017 Materiel management 38 38 6 6 11 0 0 76 17 14
2017 Information management 26 31 20 13 4 4 0 60 18 97
2017 Information technology 25 29 20 11 8 7 1 58 21 207
2017 Internal audit 31 46 8 8 0 7 0 83 9 13
2017 Evaluation 21 45 23 6 3 3 0 68 9 35
2017 Data sciences 18 33 22 14 8 6 0 54 23 137
2017 Policy 32 37 15 8 5 3 1 71 13 396
2017 Project management 19 38 22 10 9 1 0 59 19 143
2017 Other services to the public 21 35 15 16 14 0 0 55 30 87
2017 None of the above 15 35 23 15 8 4 1 52 24 268
2014 Client contact centre 18 27 30 15 3 5 2 48 19 68
2014 Federal regulators 18 33 22 16 7 3 0 53 25 457
2014 Compliance, inspection and enforcement 14 30 17 19 17 4 0 46 37 246
2014 Communications or public affairs 16 35 22 18 8 2 0 52 26 116
2014 Access to information and privacy 21 35 23 17 5 0 0 55 22 18
2014 Security 14 48 9 9 20 0 0 62 29 21
2014 Science and technology 18 31 21 17 10 3 0 50 28 1647
2014 Library services 30 19 23 17 0 11 0 55 19 12
2014 Legal services 35 34 0 8 22 0 0 69 31 14
2014 Administration and operations 24 40 16 11 7 3 0 66 18 513
2014 Human resources 23 40 13 13 9 2 0 64 22 180
2014 Financial management 21 36 26 11 2 4 0 59 14 174
2014 Procurement 25 13 13 26 24 0 0 37 50 16
2014 Real property 15 33 20 22 10 0 0 48 32 33
2014 Materiel management 16 22 28 17 5 11 0 43 25 20
2014 Information management 19 40 18 16 3 5 0 61 20 110
2014 Information technology 19 30 19 15 12 4 0 52 28 225
2014 Internal audit 23 42 23 7 6 0 0 65 13 17
2014 Evaluation 28 42 12 6 5 8 0 75 12 36
2014 Other services to the public 17 37 19 14 11 1 0 55 25 164
2014 None of the above 20 35 20 12 9 3 1 57 22 488

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 30 26 12 2 4 2 58 15 54
2020 Federal regulators 20 34 16 17 7 6 0 58 25 324
2020 Compliance, inspection and enforcement 18 21 14 20 21 5 0 42 43 226
2020 Communications or public affairs 24 37 22 9 4 4 0 64 13 96
2020 Security 12 30 23 22 7 7 0 45 30 28
2020 Science and technology 16 31 20 18 9 4 0 50 29 1326
2020 Administration and operations 31 38 14 10 3 4 0 72 13 455
2020 Human resources 38 36 16 5 2 3 0 76 7 212
2020 Financial management 22 40 21 8 4 4 1 65 13 138
2020 Procurement 31 32 15 14 0 7 0 69 15 28
2020 Real property 22 29 20 15 10 4 0 54 26 54
2020 Materiel management 51 28 16 0 5 0 0 80 5 22
2020 Information management 34 26 21 7 4 8 0 65 12 85
2020 Information technology 22 30 18 16 4 10 1 58 22 196
2020 Internal audit 41 32 6 13 9 0 0 72 21 15
2020 Evaluation 32 50 6 4 2 6 0 87 6 47
2020 Data sciences 23 26 22 13 6 9 0 54 22 139
2020 Policy 27 37 18 12 4 2 0 66 16 553
2020 Project management 19 37 18 16 7 3 0 58 24 206
2020 Other services to the public 28 35 12 19 3 2 0 65 23 76
2020 None of the above 19 32 19 15 9 6 0 54 26 216
2019 Client contact centre 27 33 15 11 4 10 0 67 16 62
2019 Federal regulators 14 37 22 17 7 3 0 53 25 365
2019 Compliance, inspection and enforcement 18 24 14 22 17 4 0 44 41 255
2019 Communications or public affairs 35 22 19 14 8 1 0 58 23 129
2019 Access to information and privacy 24 34 10 20 5 7 0 63 27 19
2019 Security 12 13 25 27 12 10 0 29 44 23
2019 Science and technology 14 29 21 19 11 7 0 46 32 1368
2019 Administration and operations 29 34 17 10 4 6 1 67 15 477
2019 Human resources 34 37 15 7 2 6 0 75 9 249
2019 Financial management 21 36 21 9 8 5 0 60 17 164
2019 Procurement 16 37 22 22 4 0 0 52 26 24
2019 Real property 14 23 24 13 17 9 0 41 32 34
2019 Materiel management 26 48 20 0 6 0 0 74 6 19
2019 Information management 16 33 23 13 5 10 0 55 20 102
2019 Information technology 22 32 20 8 7 11 0 60 17 237
2019 Internal audit 17 48 22 4 0 8 0 71 5 22
2019 Evaluation 32 35 14 7 0 12 0 76 8 41
2019 Data sciences 19 27 19 14 9 11 2 53 26 184
2019 Policy 27 35 14 13 6 4 0 65 20 565
2019 Project management 20 34 20 16 8 3 0 55 25 210
2019 Other services to the public 21 30 20 17 9 4 0 53 27 79
2019 None of the above 17 30 21 16 10 6 1 50 27 226
2018 Client contact centre 14 30 28 16 7 5 0 46 24 50
2018 Federal regulators 10 33 20 23 10 3 0 45 34 350
2018 Compliance, inspection and enforcement 12 27 14 21 21 4 0 41 44 208
2018 Communications or public affairs 16 28 24 14 11 7 0 47 27 127
2018 Access to information and privacy 19 50 21 0 5 5 0 72 6 18
2018 Security 21 27 17 17 18 0 0 47 35 16
2018 Science and technology 10 25 24 22 12 7 0 37 37 1390
2018 Library services 13 31 18 27 5 6 0 47 34 16
2018 Administration and operations 21 34 22 11 7 4 0 58 19 397
2018 Human resources 24 37 20 9 3 7 0 65 13 214
2018 Financial management 20 34 22 14 7 3 0 56 22 144
2018 Procurement 37 13 15 30 5 0 0 50 35 23
2018 Real property 13 28 14 9 28 7 0 44 41 32
2018 Materiel management 11 26 11 33 9 9 0 41 47 14
2018 Information management 17 31 28 10 7 8 0 51 18 91
2018 Information technology 15 28 19 17 9 12 0 49 29 171
2018 Internal audit 24 32 18 19 0 6 0 60 21 15
2018 Evaluation 30 24 19 14 11 2 0 55 25 37
2018 Data sciences 17 30 20 22 8 5 0 48 31 134
2018 Policy 22 33 17 15 8 4 0 57 24 478
2018 Project management 9 30 27 21 11 2 0 40 32 143
2018 Other services to the public 10 31 15 27 15 1 0 42 42 70
2018 None of the above 10 25 23 18 14 8 1 39 36 190
2017 Client contact centre 16 38 22 14 2 8 0 59 17 55
2017 Federal regulators 10 34 20 21 11 4 0 46 34 332
2017 Compliance, inspection and enforcement 9 22 21 23 19 6 1 33 44 224
2017 Communications or public affairs 14 25 14 18 20 9 0 43 42 103
2017 Access to information and privacy 28 23 16 11 6 16 0 60 20 18
2017 Security 0 22 36 16 16 11 0 24 36 19
2017 Science and technology 11 27 21 19 13 7 0 42 35 1582
2017 Library services 18 33 24 16 0 8 0 56 18 12
2017 Administration and operations 21 33 21 11 10 5 0 56 22 392
2017 Human resources 28 36 19 7 6 4 0 66 14 189
2017 Financial management 16 33 21 20 7 4 0 50 28 125
2017 Procurement 0 49 10 30 10 0 0 49 41 10
2017 Real property 14 24 21 21 13 7 0 41 36 41
2017 Materiel management 16 24 49 0 11 0 0 40 11 14
2017 Information management 21 25 23 16 6 10 0 51 23 97
2017 Information technology 19 24 22 12 11 12 1 49 26 206
2017 Internal audit 23 35 15 7 7 13 0 67 16 14
2017 Evaluation 18 34 29 6 3 10 0 58 10 34
2017 Data sciences 8 26 22 19 10 13 1 40 34 137
2017 Policy 18 37 20 14 7 3 1 57 23 395
2017 Project management 13 32 23 20 10 3 0 46 31 143
2017 Other services to the public 13 32 15 20 19 2 0 45 39 85
2017 None of the above 11 26 25 19 10 8 1 40 32 268
2014 Client contact centre 18 23 31 18 0 9 2 46 20 68
2014 Federal regulators 10 24 24 23 12 7 0 37 37 457
2014 Compliance, inspection and enforcement 9 19 22 24 20 6 0 30 47 247
2014 Communications or public affairs 10 26 32 14 12 6 0 38 28 117
2014 Access to information and privacy 11 34 24 16 5 11 0 50 23 18
2014 Security 5 28 24 19 19 6 0 35 40 21
2014 Science and technology 10 24 22 21 16 6 0 36 40 1646
2014 Library services 15 34 15 17 0 19 0 61 21 12
2014 Legal services 21 36 14 15 8 6 0 61 24 14
2014 Administration and operations 16 38 21 12 8 5 0 57 21 513
2014 Human resources 18 38 16 17 8 4 0 58 25 179
2014 Financial management 14 30 34 12 5 4 1 46 18 173
2014 Procurement 6 25 6 26 37 0 0 31 63 16
2014 Real property 11 24 33 13 13 6 0 37 27 33
2014 Materiel management 11 28 21 16 11 13 0 45 31 20
2014 Information management 12 30 26 16 5 10 0 47 24 110
2014 Information technology 11 24 26 16 13 8 0 39 32 225
2014 Internal audit 11 53 17 7 12 0 0 64 19 17
2014 Evaluation 8 45 14 11 3 18 0 65 17 36
2014 Other services to the public 11 24 23 20 16 6 0 37 38 164
2014 None of the above 11 31 22 18 11 6 1 46 31 488

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 34 19 12 7 2 0 62 19 54
2020 Federal regulators 19 40 15 17 7 2 0 61 24 326
2020 Compliance, inspection and enforcement 16 32 17 15 16 4 0 49 33 227
2020 Communications or public affairs 21 43 19 11 4 2 0 65 15 96
2020 Security 19 24 26 25 7 0 0 42 32 28
2020 Science and technology 16 34 19 19 9 2 0 51 29 1331
2020 Administration and operations 34 40 13 7 3 1 0 76 11 458
2020 Human resources 40 39 13 5 2 1 0 80 7 213
2020 Financial management 26 39 19 11 2 2 1 67 14 139
2020 Procurement 35 25 21 19 0 0 0 60 19 28
2020 Real property 25 34 13 19 10 0 0 59 28 54
2020 Materiel management 43 32 11 10 5 0 0 75 14 22
2020 Information management 38 37 11 10 3 2 0 76 13 85
2020 Information technology 20 41 13 14 5 6 1 66 21 197
2020 Internal audit 25 44 13 9 0 9 0 77 9 15
2020 Evaluation 43 38 13 4 2 0 0 81 6 47
2020 Data sciences 21 40 13 16 4 6 0 64 21 139
2020 Policy 24 40 18 13 4 1 0 64 18 555
2020 Project management 19 38 21 13 8 2 0 58 21 208
2020 Other services to the public 24 36 12 20 4 3 0 63 25 76
2020 None of the above 22 35 16 15 10 3 0 58 25 217
2019 Client contact centre 30 33 15 18 1 2 0 64 20 62
2019 Federal regulators 10 38 22 18 8 3 0 50 28 365
2019 Compliance, inspection and enforcement 15 31 17 19 15 3 0 47 35 255
2019 Communications or public affairs 25 31 20 12 11 1 0 57 23 130
2019 Access to information and privacy 19 39 5 5 25 0 7 63 32 19
2019 Security 8 23 15 28 22 4 0 33 52 23
2019 Science and technology 14 28 21 21 13 4 0 43 35 1375
2019 Administration and operations 27 38 15 10 6 3 1 67 17 478
2019 Human resources 30 43 13 9 2 3 0 75 11 251
2019 Financial management 20 36 21 12 8 3 0 58 21 164
2019 Procurement 11 36 27 9 17 0 0 47 26 24
2019 Real property 8 29 28 19 13 3 0 38 33 34
2019 Materiel management 41 16 24 12 6 0 0 58 18 19
2019 Information management 17 36 20 15 7 5 0 56 24 102
2019 Information technology 23 34 16 12 7 8 0 62 21 236
2019 Internal audit 17 24 40 14 0 4 0 44 15 22
2019 Evaluation 34 38 14 5 4 5 0 75 10 41
2019 Data sciences 19 31 19 13 11 5 1 54 26 185
2019 Policy 23 32 17 16 9 3 0 58 25 565
2019 Project management 19 33 17 18 11 1 0 53 30 210
2019 Other services to the public 14 27 23 25 5 6 0 44 32 79
2019 None of the above 16 32 16 22 9 4 2 51 33 224
2018 Client contact centre 16 31 21 20 12 0 0 47 31 50
2018 Federal regulators 6 37 20 25 11 2 0 43 37 352
2018 Compliance, inspection and enforcement 10 35 19 20 14 2 0 46 35 208
2018 Communications or public affairs 15 31 23 15 13 3 0 47 29 127
2018 Access to information and privacy 19 43 22 11 5 0 0 62 16 18
2018 Security 13 32 17 14 24 0 0 45 37 16
2018 Science and technology 10 27 20 25 14 4 0 38 41 1388
2018 Library services 19 32 31 7 5 6 0 54 13 16
2018 Administration and operations 20 38 19 16 7 1 0 58 23 397
2018 Human resources 25 41 14 14 4 3 0 68 18 215
2018 Financial management 21 36 20 16 5 2 0 58 21 147
2018 Procurement 36 19 15 17 13 0 0 55 30 23
2018 Real property 20 12 11 22 31 4 0 33 55 32
2018 Materiel management 11 9 20 45 14 0 0 20 60 14
2018 Information management 17 30 21 22 7 3 0 48 30 91
2018 Information technology 13 36 18 14 11 7 0 53 27 171
2018 Internal audit 21 17 26 30 0 6 0 41 31 16
2018 Evaluation 32 27 19 8 11 3 0 61 20 37
2018 Data sciences 12 31 18 22 13 3 0 45 36 136
2018 Policy 18 34 16 18 11 3 0 54 29 479
2018 Project management 10 29 23 28 10 1 0 39 38 143
2018 Other services to the public 9 27 23 26 14 1 0 36 40 70
2018 None of the above 8 30 22 21 13 4 1 40 36 190
2017 Client contact centre 17 46 19 4 9 5 0 66 13 53
2017 Federal regulators 10 38 18 20 11 2 0 50 32 329
2017 Compliance, inspection and enforcement 14 24 24 20 13 4 1 40 35 226
2017 Communications or public affairs 14 19 19 17 24 7 0 35 44 103
2017 Access to information and privacy 40 27 16 0 17 0 0 67 17 18
2017 Security 5 25 27 21 16 5 0 32 39 19
2017 Science and technology 12 30 18 21 13 5 0 45 36 1581
2017 Library services 26 16 33 24 0 0 0 42 24 12
2017 Administration and operations 21 35 18 13 11 2 0 57 24 392
2017 Human resources 29 42 12 10 6 1 0 72 16 187
2017 Financial management 15 34 23 19 6 3 0 51 26 126
2017 Procurement 0 59 10 20 10 0 0 59 30 10
2017 Real property 11 28 28 20 11 2 0 39 32 41
2017 Materiel management 16 41 6 13 24 0 0 57 36 14
2017 Information management 18 34 20 13 8 7 0 56 23 97
2017 Information technology 21 33 15 13 10 7 2 59 25 207
2017 Internal audit 15 51 14 7 7 7 0 70 15 14
2017 Evaluation 18 40 19 17 0 7 0 61 18 35
2017 Data sciences 9 30 25 16 8 12 0 45 27 137
2017 Policy 16 33 14 19 13 4 1 52 34 396
2017 Project management 12 33 24 17 11 3 1 46 28 143
2017 Other services to the public 16 25 16 26 14 3 0 43 41 87
2017 None of the above 11 30 20 23 11 5 0 43 35 267
2014 Client contact centre 16 38 31 12 2 1 0 55 14 68
2014 Federal regulators 10 36 19 21 11 3 0 47 33 457
2014 Compliance, inspection and enforcement 12 28 15 24 17 4 0 42 43 246
2014 Communications or public affairs 9 28 22 27 9 5 0 39 38 117
2014 Access to information and privacy 17 36 37 5 5 0 0 53 11 17
2014 Security 0 47 29 0 24 0 0 47 24 21
2014 Science and technology 10 29 20 22 14 4 0 41 37 1647
2014 Library services 26 23 32 0 8 11 0 55 9 12
2014 Legal services 21 57 8 6 8 0 0 78 14 14
2014 Administration and operations 17 38 17 14 11 3 0 57 26 511
2014 Human resources 16 38 14 19 12 2 0 55 31 178
2014 Financial management 13 40 23 17 5 2 0 54 23 174
2014 Procurement 6 19 32 19 24 0 0 25 43 16
2014 Real property 14 31 26 16 10 3 0 47 27 33
2014 Materiel management 11 29 27 23 5 4 0 42 30 20
2014 Information management 12 42 25 11 4 6 0 57 17 110
2014 Information technology 18 34 18 15 9 7 0 56 25 225
2014 Internal audit 40 41 0 19 0 0 0 81 19 17
2014 Evaluation 10 43 19 8 6 13 0 61 16 36
2014 Other services to the public 12 31 20 21 14 1 0 44 36 164
2014 None of the above 12 33 20 19 13 3 1 46 33 488

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 37 11 4 2 0 0 83 6 53
2020 Federal regulators 37 31 20 6 2 3 1 71 9 326
2020 Compliance, inspection and enforcement 46 23 15 4 1 8 3 77 5 228
2020 Communications or public affairs 50 31 11 6 0 2 1 83 6 96
2020 Security 57 26 7 7 3 0 0 83 10 28
2020 Science and technology 41 26 12 5 2 9 3 77 9 1329
2020 Administration and operations 56 22 12 3 1 4 1 82 4 455
2020 Human resources 61 24 11 4 0 0 0 85 4 215
2020 Financial management 46 33 11 4 1 5 0 83 5 139
2020 Procurement 63 18 7 0 4 8 0 88 5 28
2020 Real property 59 25 5 2 4 6 0 88 6 54
2020 Materiel management 65 22 5 0 0 8 0 95 0 22
2020 Information management 54 25 8 6 0 7 0 84 7 86
2020 Information technology 52 25 8 1 4 8 2 86 5 197
2020 Internal audit 65 16 13 0 0 6 0 86 0 15
2020 Evaluation 42 33 16 5 2 0 2 76 7 47
2020 Data sciences 35 24 16 7 4 11 4 69 13 139
2020 Policy 35 35 16 7 2 4 1 74 9 556
2020 Project management 43 27 14 5 3 6 2 76 9 208
2020 Other services to the public 41 27 8 7 2 12 3 80 10 76
2020 None of the above 43 24 13 6 2 10 3 76 9 217
2019 Client contact centre 55 22 10 9 0 4 0 80 9 62
2019 Federal regulators 36 31 16 7 3 6 1 72 10 366
2019 Compliance, inspection and enforcement 41 24 14 4 4 10 3 75 9 258
2019 Communications or public affairs 56 22 14 3 1 4 0 81 5 130
2019 Access to information and privacy 72 11 12 5 0 0 0 83 5 19
2019 Security 29 30 8 11 8 14 0 68 23 23
2019 Science and technology 42 22 10 5 4 14 2 77 11 1374
2019 Administration and operations 47 26 13 6 1 7 0 79 7 479
2019 Human resources 65 20 10 2 1 2 0 87 3 251
2019 Financial management 51 29 9 3 2 6 0 85 6 163
2019 Procurement 65 14 18 3 0 0 0 79 3 24
2019 Real property 42 15 26 3 7 7 0 62 10 34
2019 Materiel management 56 9 18 6 6 6 0 69 12 19
2019 Information management 53 22 8 2 2 11 1 86 4 103
2019 Information technology 56 22 6 2 1 11 2 90 4 237
2019 Internal audit 37 38 15 0 0 11 0 84 0 22
2019 Evaluation 52 22 12 2 2 9 0 82 5 41
2019 Data sciences 40 20 11 3 3 16 6 78 8 186
2019 Policy 38 28 15 8 2 8 1 73 11 566
2019 Project management 41 31 11 5 2 8 1 80 8 210
2019 Other services to the public 41 32 7 1 4 13 3 86 6 79
2019 None of the above 44 21 15 4 2 13 1 76 7 224
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 43 14 8 3 2 0 74 11 54
2020 Federal regulators 23 48 18 7 2 2 0 72 9 324
2020 Compliance, inspection and enforcement 17 35 21 15 10 1 0 53 26 228
2020 Communications or public affairs 30 43 15 9 1 2 1 75 10 96
2020 Security 22 30 38 7 3 0 0 52 10 28
2020 Science and technology 19 47 19 11 3 1 0 67 14 1327
2020 Administration and operations 36 45 12 5 1 1 0 82 6 457
2020 Human resources 42 44 9 4 0 1 0 87 4 214
2020 Financial management 36 52 9 1 0 1 0 90 1 139
2020 Procurement 42 36 10 8 0 4 0 81 8 28
2020 Real property 27 52 12 7 2 0 0 79 9 54
2020 Materiel management 35 44 11 0 5 5 0 84 5 22
2020 Information management 40 44 10 4 0 2 0 86 4 86
2020 Information technology 26 46 17 6 3 1 1 74 9 196
2020 Internal audit 31 54 6 0 9 0 0 85 9 15
2020 Evaluation 36 38 14 6 2 3 0 77 8 47
2020 Data sciences 28 40 15 11 5 1 0 69 16 139
2020 Policy 31 48 14 6 1 0 0 80 7 555
2020 Project management 25 50 14 7 3 1 0 76 10 207
2020 Other services to the public 33 39 15 9 2 2 0 74 11 76
2020 None of the above 26 41 14 11 5 2 0 69 16 216
2019 Client contact centre 25 49 17 7 1 0 0 74 9 61
2019 Federal regulators 19 46 21 10 3 1 0 65 13 366
2019 Compliance, inspection and enforcement 19 42 17 12 8 1 0 62 21 257
2019 Communications or public affairs 24 48 14 11 2 1 0 73 13 130
2019 Access to information and privacy 48 42 5 0 5 0 0 90 5 19
2019 Security 25 32 23 20 0 0 0 58 20 23
2019 Science and technology 17 44 20 12 5 2 0 63 17 1373
2019 Administration and operations 33 42 14 6 2 1 1 77 8 481
2019 Human resources 37 47 9 4 1 2 0 85 5 251
2019 Financial management 29 45 17 5 2 2 0 76 7 164
2019 Procurement 26 43 13 9 9 0 0 70 17 24
2019 Real property 30 30 20 10 10 0 0 60 20 34
2019 Materiel management 41 25 23 10 0 0 0 66 10 19
2019 Information management 23 48 16 9 2 2 0 72 11 102
2019 Information technology 30 41 14 7 5 4 0 73 12 235
2019 Internal audit 25 41 26 0 0 8 0 72 0 22
2019 Evaluation 27 44 17 5 2 5 0 75 8 41
2019 Data sciences 27 36 22 12 3 0 0 63 15 184
2019 Policy 32 46 12 8 1 1 0 78 10 564
2019 Project management 25 45 14 12 3 0 0 70 16 209
2019 Other services to the public 19 37 24 17 3 0 0 56 20 79
2019 None of the above 24 41 20 6 4 4 1 68 11 226
2018 Client contact centre 16 31 37 11 4 0 0 48 15 50
2018 Federal regulators 16 50 18 11 3 1 0 67 14 351
2018 Compliance, inspection and enforcement 13 37 28 15 6 1 0 50 21 207
2018 Communications or public affairs 14 47 22 9 6 2 0 62 15 126
2018 Access to information and privacy 35 53 11 0 0 0 0 89 0 18
2018 Security 7 31 23 25 14 0 0 38 39 16
2018 Science and technology 15 42 22 14 5 2 0 58 19 1394
2018 Library services 24 46 30 0 0 0 0 70 0 16
2018 Administration and operations 28 45 16 7 2 1 0 74 10 398
2018 Human resources 33 51 11 4 1 0 0 84 5 215
2018 Financial management 22 47 22 7 1 1 0 70 8 147
2018 Procurement 30 30 28 12 0 0 0 60 12 23
2018 Real property 22 30 18 15 11 4 0 54 27 32
2018 Materiel management 20 20 24 12 14 9 0 44 29 14
2018 Information management 19 55 14 7 2 3 0 76 9 91
2018 Information technology 23 34 27 8 3 4 0 60 11 173
2018 Internal audit 27 55 10 0 8 0 0 82 8 16
2018 Evaluation 32 49 14 3 3 0 0 81 5 37
2018 Data sciences 19 48 16 11 5 1 0 68 16 136
2018 Policy 28 48 12 8 2 1 0 77 11 478
2018 Project management 17 41 21 17 4 0 0 58 21 143
2018 Other services to the public 17 44 12 17 8 1 0 62 26 71
2018 None of the above 15 37 23 12 11 2 1 53 23 189
2017 Client contact centre 23 47 16 5 3 5 0 74 9 55
2017 Federal regulators 18 48 18 11 3 2 0 67 15 332
2017 Compliance, inspection and enforcement 16 38 25 14 4 3 1 55 19 225
2017 Communications or public affairs 15 40 14 19 10 1 0 56 30 103
2017 Access to information and privacy 44 44 12 0 0 0 0 88 0 18
2017 Security 21 31 16 22 11 0 0 52 32 19
2017 Science and technology 17 44 19 13 5 2 0 62 18 1578
2017 Library services 32 8 33 8 8 10 0 45 18 12
2017 Administration and operations 26 42 20 7 4 1 0 69 12 389
2017 Human resources 37 43 13 4 3 1 0 80 7 189
2017 Financial management 25 50 13 5 3 3 0 78 8 126
2017 Procurement 29 30 20 20 0 0 0 59 20 10
2017 Real property 29 37 16 9 5 5 0 69 14 41
2017 Materiel management 28 32 19 0 11 0 11 67 12 14
2017 Information management 26 42 20 7 3 1 0 69 10 96
2017 Information technology 24 36 23 11 3 2 2 62 15 206
2017 Internal audit 49 29 7 6 0 8 0 85 7 14
2017 Evaluation 26 45 22 7 0 0 0 70 7 35
2017 Data sciences 18 40 22 15 4 1 0 59 19 136
2017 Policy 28 45 12 10 3 1 0 74 13 397
2017 Project management 17 50 17 10 5 1 0 67 15 143
2017 Other services to the public 17 41 16 21 6 0 0 57 27 85
2017 None of the above 15 40 21 14 8 2 0 56 22 268
2014 Client contact centre 20 47 20 11 0 2 0 68 11 68
2014 Federal regulators 12 42 18 20 6 1 0 56 26 457
2014 Compliance, inspection and enforcement 15 39 22 15 8 2 0 54 23 247
2014 Communications or public affairs 11 40 22 14 8 5 0 54 22 117
2014 Access to information and privacy 11 43 29 11 6 0 0 54 17 18
2014 Security 33 23 29 10 5 0 0 56 15 21
2014 Science and technology 16 41 21 14 5 2 0 58 20 1647
2014 Library services 26 38 20 15 0 0 0 64 15 12
2014 Legal services 27 57 0 16 0 0 0 84 16 14
2014 Administration and operations 25 43 20 8 3 2 0 69 11 513
2014 Human resources 28 43 16 7 4 2 0 72 11 180
2014 Financial management 21 50 21 7 1 0 0 71 8 174
2014 Procurement 0 31 19 26 18 6 0 33 46 16
2014 Real property 29 41 19 12 0 0 0 70 12 33
2014 Materiel management 29 46 14 6 5 0 0 74 11 20
2014 Information management 19 44 25 8 3 2 0 64 11 110
2014 Information technology 19 41 21 11 6 2 0 61 17 225
2014 Internal audit 40 48 6 6 0 0 0 88 6 17
2014 Evaluation 30 48 19 3 0 0 0 78 3 36
2014 Other services to the public 15 44 20 11 8 1 0 59 20 164
2014 None of the above 18 41 16 13 9 3 0 61 22 487

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 36 16 12 5 3 0 67 17 53
2020 Federal regulators 16 39 20 16 5 4 0 57 22 321
2020 Compliance, inspection and enforcement 12 30 21 21 16 1 0 42 37 225
2020 Communications or public affairs 16 41 27 9 4 2 1 58 14 95
2020 Access to information and privacy 22 57 14 0 0 7 0 85 0 14
2020 Security 15 29 26 22 8 0 0 44 30 28
2020 Science and technology 12 35 25 19 5 4 0 49 25 1318
2020 Library services 0 54 23 15 0 8 0 58 17 14
2020 Administration and operations 26 43 17 9 3 3 0 71 12 454
2020 Human resources 31 44 14 8 1 2 0 76 9 214
2020 Financial management 24 46 17 7 3 3 0 72 11 137
2020 Procurement 28 21 25 16 4 7 0 53 21 28
2020 Real property 21 33 16 21 6 2 0 55 28 53
2020 Materiel management 43 36 5 0 11 5 0 84 11 22
2020 Information management 26 36 18 14 1 5 0 65 16 85
2020 Information technology 18 42 18 10 5 6 0 64 17 192
2020 Internal audit 31 22 25 13 9 0 0 53 21 15
2020 Evaluation 31 42 15 7 0 6 0 77 7 46
2020 Data sciences 16 36 21 17 7 4 0 54 24 139
2020 Policy 18 42 21 10 4 5 0 64 15 549
2020 Project management 16 44 17 15 5 2 0 61 21 204
2020 Other services to the public 20 40 24 10 2 4 0 62 13 75
2020 None of the above 15 32 24 15 9 5 1 49 25 217
2019 Client contact centre 19 35 22 14 7 4 0 56 21 62
2019 Federal regulators 11 31 27 21 7 4 0 43 29 363
2019 Compliance, inspection and enforcement 11 31 20 21 12 5 0 44 34 256
2019 Communications or public affairs 20 32 21 22 4 1 0 53 26 129
2019 Access to information and privacy 9 44 10 10 15 12 0 60 28 19
2019 Security 8 26 17 40 9 0 0 34 49 23
2019 Science and technology 9 32 25 21 9 4 0 43 31 1363
2019 Administration and operations 24 35 21 13 3 5 0 62 16 476
2019 Human resources 26 40 19 9 2 4 1 68 12 248
2019 Financial management 19 37 24 11 4 5 0 59 16 163
2019 Procurement 14 38 17 13 13 4 0 55 27 24
2019 Real property 15 23 25 22 15 0 0 38 37 34
2019 Materiel management 30 33 26 6 6 0 0 63 12 19
2019 Information management 12 34 30 15 4 6 0 49 19 102
2019 Information technology 21 32 19 15 6 7 0 57 22 235
2019 Internal audit 9 21 48 12 0 11 0 33 13 22
2019 Evaluation 14 43 19 10 2 12 0 65 13 41
2019 Data sciences 17 30 22 19 7 4 1 49 27 183
2019 Policy 15 38 21 12 5 7 1 58 19 562
2019 Project management 11 36 24 18 6 5 0 50 25 204
2019 Other services to the public 10 36 23 23 7 1 0 46 30 78
2019 None of the above 14 29 20 19 10 7 1 46 32 224

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 36 20 9 2 0 0 69 11 54
2020 Federal regulators 36 44 9 3 3 3 1 83 7 326
2020 Compliance, inspection and enforcement 37 36 11 9 4 1 1 75 13 228
2020 Communications or public affairs 44 29 12 9 2 1 2 76 11 95
2020 Security 40 34 15 8 0 3 0 76 8 28
2020 Science and technology 31 45 11 7 2 2 1 79 10 1327
2020 Library services 26 61 0 0 8 5 0 92 8 14
2020 Legal services 51 28 14 0 0 7 0 85 0 14
2020 Administration and operations 43 41 10 3 1 1 1 85 4 456
2020 Human resources 55 33 6 2 2 1 0 89 4 215
2020 Financial management 38 47 7 6 1 1 1 87 7 138
2020 Procurement 49 44 4 0 0 0 4 96 0 28
2020 Real property 45 31 20 4 0 0 0 77 4 54
2020 Materiel management 72 10 5 0 5 5 3 89 5 22
2020 Information management 53 27 12 2 0 4 1 85 2 85
2020 Information technology 42 38 9 5 2 3 1 83 8 197
2020 Internal audit 57 35 0 9 0 0 0 91 9 15
2020 Evaluation 33 44 6 10 3 2 2 80 14 47
2020 Data sciences 34 40 15 6 2 1 3 76 8 139
2020 Policy 38 39 11 6 2 3 1 80 8 553
2020 Project management 40 39 12 3 2 3 0 82 6 206
2020 Other services to the public 35 49 7 6 1 2 0 86 7 76
2020 None of the above 39 34 15 7 3 1 1 75 10 214
2019 Client contact centre 37 31 17 9 5 0 2 69 14 62
2019 Federal regulators 37 46 11 3 3 1 0 83 6 365
2019 Compliance, inspection and enforcement 34 38 15 8 4 1 0 73 11 257
2019 Communications or public affairs 37 36 11 6 8 1 1 74 14 130
2019 Access to information and privacy 47 21 0 11 10 5 5 76 24 18
2019 Security 21 40 8 14 4 6 6 70 20 23
2019 Science and technology 29 42 14 9 3 2 1 73 12 1372
2019 Administration and operations 40 40 10 5 2 1 2 83 7 477
2019 Human resources 47 37 11 1 1 1 1 86 3 251
2019 Financial management 40 39 11 6 1 3 1 82 7 164
2019 Procurement 43 30 19 0 5 0 4 76 5 23
2019 Real property 26 39 19 6 7 2 0 66 14 34
2019 Materiel management 45 38 12 6 0 0 0 82 6 19
2019 Information management 39 36 15 7 1 0 1 76 9 102
2019 Information technology 39 40 10 2 4 3 2 83 7 236
2019 Internal audit 53 30 6 11 0 0 0 83 11 22
2019 Evaluation 43 38 10 5 4 0 0 81 9 41
2019 Data sciences 33 38 10 10 5 2 3 74 15 185
2019 Policy 40 34 11 9 2 3 1 77 12 563
2019 Project management 30 44 14 9 2 2 0 76 11 209
2019 Other services to the public 32 43 12 7 2 1 3 78 9 79
2019 None of the above 28 43 10 11 2 4 2 76 13 225
2018 Client contact centre 32 46 13 6 2 0 0 79 8 49
2018 Federal regulators 36 41 11 6 3 2 1 80 9 352
2018 Compliance, inspection and enforcement 27 43 15 10 5 0 1 70 15 208
2018 Communications or public affairs 29 40 9 7 4 5 6 77 13 126
2018 Access to information and privacy 25 53 11 0 0 11 0 87 0 18
2018 Security 19 33 13 21 0 8 6 60 24 16
2018 Science and technology 24 47 14 9 3 2 1 73 13 1392
2018 Library services 57 31 5 7 0 0 0 88 7 16
2018 Administration and operations 34 45 10 4 4 2 2 82 8 398
2018 Human resources 49 36 6 6 1 1 1 87 8 215
2018 Financial management 35 41 10 10 3 1 0 77 13 145
2018 Procurement 37 40 18 5 0 0 0 77 5 23
2018 Real property 28 37 16 13 7 0 0 64 20 32
2018 Materiel management 39 32 5 0 5 19 0 87 6 14
2018 Information management 35 35 11 11 1 4 2 75 13 90
2018 Information technology 33 39 17 6 1 2 2 75 7 171
2018 Internal audit 41 25 23 0 11 0 0 66 11 15
2018 Evaluation 19 61 17 0 3 0 0 80 3 36
2018 Data sciences 27 43 13 10 4 3 0 72 14 136
2018 Policy 36 37 11 8 3 4 1 78 11 479
2018 Project management 31 45 11 10 1 1 1 78 11 140
2018 Other services to the public 34 34 18 10 3 0 2 68 13 70
2018 None of the above 28 47 11 6 5 2 1 78 11 187
2017 Client contact centre 33 44 11 5 2 5 0 81 7 55
2017 Federal regulators 41 39 10 5 2 2 1 82 8 332
2017 Compliance, inspection and enforcement 26 45 13 12 3 0 1 72 15 225
2017 Communications or public affairs 28 42 9 11 6 3 1 73 18 102
2017 Access to information and privacy 50 27 12 0 0 5 5 87 0 18
2017 Security 32 36 16 5 11 0 0 68 16 19
2017 Science and technology 31 42 11 9 3 3 1 76 12 1579
2017 Library services 67 16 9 0 8 0 0 83 8 12
2017 Administration and operations 39 37 12 4 5 2 1 78 9 388
2017 Human resources 52 31 7 5 3 2 0 84 8 189
2017 Financial management 28 46 13 8 4 1 1 75 12 126
2017 Procurement 39 61 0 0 0 0 0 100 0 10
2017 Real property 29 38 18 9 2 2 0 69 12 41
2017 Materiel management 57 32 0 11 0 0 0 89 11 14
2017 Information management 46 40 5 2 1 6 0 91 3 97
2017 Information technology 37 32 15 7 4 3 3 73 11 206
2017 Internal audit 49 36 15 0 0 0 0 85 0 14
2017 Evaluation 38 39 12 0 5 6 0 82 6 35
2017 Data sciences 24 46 19 7 2 1 1 71 9 136
2017 Policy 38 36 10 7 4 3 0 77 12 396
2017 Project management 39 36 13 8 2 3 0 76 11 143
2017 Other services to the public 40 37 6 10 5 2 0 78 16 85
2017 None of the above 31 44 11 6 6 1 1 76 12 267
2014 Client contact centre 28 39 22 9 0 0 1 68 9 67
2014 Federal regulators 47 37 8 5 2 1 1 85 7 457
2014 Compliance, inspection and enforcement 37 41 11 6 4 1 0 79 10 247
2014 Communications or public affairs 40 41 6 6 2 5 1 86 8 117
2014 Access to information and privacy 33 38 12 5 0 12 0 81 6 18
2014 Security 42 44 5 5 0 0 5 90 5 21
2014 Science and technology 35 43 11 6 2 2 1 81 8 1648
2014 Library services 30 58 0 0 0 11 0 100 0 12
2014 Legal services 42 30 13 14 0 0 0 72 14 14
2014 Administration and operations 42 40 8 5 2 3 1 85 7 513
2014 Human resources 52 34 6 4 2 1 0 88 6 179
2014 Financial management 34 47 10 4 2 2 1 84 6 174
2014 Procurement 32 30 19 6 6 6 0 66 14 16
2014 Real property 41 45 12 0 2 0 0 85 2 33
2014 Materiel management 39 47 3 5 5 0 0 86 11 20
2014 Information management 48 28 10 6 1 7 0 82 8 110
2014 Information technology 39 40 8 6 3 4 0 83 9 224
2014 Internal audit 41 54 0 6 0 0 0 94 6 17
2014 Evaluation 48 39 3 2 6 2 0 89 8 36
2014 Other services to the public 40 40 8 6 3 0 2 82 10 163
2014 None of the above 41 38 9 7 2 4 0 82 9 487

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 40 19 2 2 2 0 77 4 53
2020 Federal regulators 39 35 18 4 1 2 0 76 5 323
2020 Compliance, inspection and enforcement 32 36 21 6 5 0 0 68 11 226
2020 Communications or public affairs 36 44 12 6 0 2 0 82 6 94
2020 Access to information and privacy 51 49 0 0 0 0 0 100 0 14
2020 Security 31 35 23 8 0 3 0 68 8 28
2020 Science and technology 36 41 16 4 1 2 0 78 6 1322
2020 Library services 13 67 8 0 0 13 0 91 0 14
2020 Administration and operations 45 38 11 3 1 1 0 84 5 457
2020 Human resources 56 32 9 0 1 1 0 90 1 214
2020 Financial management 47 38 11 2 1 1 0 85 3 138
2020 Procurement 45 48 7 0 0 0 0 93 0 28
2020 Real property 33 47 9 2 9 0 0 80 11 53
2020 Materiel management 62 23 5 0 5 5 0 90 5 22
2020 Information management 57 26 8 3 0 5 0 88 3 83
2020 Information technology 41 46 9 0 1 3 1 89 2 196
2020 Internal audit 41 44 15 0 0 0 0 85 0 15
2020 Evaluation 42 43 6 7 2 0 0 85 9 47
2020 Data sciences 35 40 19 3 2 1 0 75 5 138
2020 Policy 38 41 15 3 1 2 0 80 4 552
2020 Project management 41 42 12 2 2 2 0 85 4 206
2020 Other services to the public 50 36 5 7 0 3 0 88 8 76
2020 None of the above 44 32 14 4 4 2 0 77 8 216
2019 Client contact centre 38 37 20 1 2 1 0 76 4 61
2019 Federal regulators 34 43 16 4 2 1 0 78 7 366
2019 Compliance, inspection and enforcement 32 38 20 6 2 2 0 71 8 257
2019 Communications or public affairs 34 37 16 5 6 2 1 72 11 129
2019 Access to information and privacy 42 36 7 5 5 5 0 82 10 19
2019 Security 25 42 12 16 4 0 0 68 20 23
2019 Science and technology 31 43 17 5 2 1 0 75 8 1366
2019 Administration and operations 41 39 14 3 1 1 0 82 4 477
2019 Human resources 46 38 11 3 1 1 0 85 4 250
2019 Financial management 36 37 18 5 1 2 0 75 7 164
2019 Procurement 41 28 22 9 0 0 0 70 9 24
2019 Real property 24 44 19 8 4 0 0 69 12 34
2019 Materiel management 39 50 6 6 0 0 0 88 6 19
2019 Information management 41 32 19 6 1 2 0 73 7 103
2019 Information technology 42 38 14 1 2 4 0 82 3 235
2019 Internal audit 45 38 18 0 0 0 0 82 0 21
2019 Evaluation 41 40 10 5 2 2 0 83 7 41
2019 Data sciences 31 43 18 6 2 1 0 74 8 185
2019 Policy 37 39 15 3 2 3 0 78 6 562
2019 Project management 33 43 18 4 1 1 0 76 6 209
2019 Other services to the public 39 35 20 2 3 1 0 75 5 79
2019 None of the above 32 34 21 6 2 4 1 69 9 226
2018 Client contact centre 34 42 24 0 0 0 0 76 0 50
2018 Federal regulators 28 47 16 6 1 1 0 76 8 351
2018 Compliance, inspection and enforcement 23 37 26 7 6 0 0 61 13 208
2018 Communications or public affairs 30 42 18 6 4 0 0 72 10 127
2018 Access to information and privacy 21 74 5 0 0 0 0 95 0 18
2018 Security 19 48 21 12 0 0 0 67 12 16
2018 Science and technology 26 45 19 6 2 2 0 72 9 1388
2018 Library services 50 31 19 0 0 0 0 81 0 16
2018 Administration and operations 36 41 15 4 2 1 0 79 6 394
2018 Human resources 42 37 16 4 1 1 0 80 4 212
2018 Financial management 29 47 15 5 2 2 0 77 7 144
2018 Procurement 45 25 23 6 0 0 0 70 6 23
2018 Real property 33 20 27 14 3 4 0 55 18 32
2018 Materiel management 31 36 15 9 0 9 0 73 10 14
2018 Information management 36 37 21 1 1 4 0 76 2 91
2018 Information technology 38 36 18 2 2 4 1 77 4 173
2018 Internal audit 34 30 26 10 0 0 0 64 10 16
2018 Evaluation 32 41 14 8 5 0 0 73 14 37
2018 Data sciences 32 39 16 7 5 1 1 72 12 136
2018 Policy 34 40 17 5 2 1 0 76 7 478
2018 Project management 27 47 20 2 3 1 0 75 5 137
2018 Other services to the public 33 37 18 8 3 0 1 71 11 70
2018 None of the above 25 41 23 4 4 2 0 68 8 186

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 22 38 14 9 7 9 0 67 18 54
2020 Federal regulators 19 28 19 11 11 10 2 53 25 325
2020 Compliance, inspection and enforcement 23 26 18 11 15 5 1 53 28 227
2020 Communications or public affairs 30 21 19 10 7 7 6 59 19 95
2020 Security 23 34 15 11 10 7 0 61 23 28
2020 Science and technology 24 33 18 10 7 7 2 62 19 1322
2020 Administration and operations 29 30 18 6 7 8 2 66 14 457
2020 Human resources 34 26 20 6 4 7 3 67 11 213
2020 Financial management 24 33 19 6 6 9 4 65 13 139
2020 Procurement 24 22 10 22 4 18 0 56 31 28
2020 Real property 27 31 7 20 13 0 2 60 33 54
2020 Materiel management 46 19 10 11 5 9 0 72 18 22
2020 Information management 44 20 17 2 4 11 3 74 7 84
2020 Information technology 32 31 16 6 5 8 3 71 12 196
2020 Internal audit 38 43 6 6 0 6 0 86 7 15
2020 Evaluation 26 33 19 14 2 4 2 62 18 46
2020 Data sciences 29 23 16 11 10 8 3 58 24 137
2020 Policy 24 27 19 10 5 13 2 59 18 552
2020 Project management 27 26 17 12 3 8 6 62 18 208
2020 Other services to the public 33 28 12 8 6 12 1 70 16 76
2020 None of the above 24 29 15 9 10 11 2 61 22 214
2019 Client contact centre 20 27 23 13 7 8 3 53 22 60
2019 Federal regulators 13 29 20 12 10 12 3 49 27 363
2019 Compliance, inspection and enforcement 24 23 18 14 11 7 3 53 28 258
2019 Communications or public affairs 25 29 14 10 10 12 1 61 22 130
2019 Access to information and privacy 26 5 11 11 10 16 21 50 33 18
2019 Security 21 12 23 7 22 4 10 39 34 23
2019 Science and technology 21 30 18 11 9 8 2 57 23 1373
2019 Administration and operations 30 26 20 8 6 8 3 62 15 479
2019 Human resources 24 26 19 8 7 9 7 59 19 251
2019 Financial management 22 24 20 14 6 10 3 53 24 162
2019 Procurement 28 20 18 5 13 13 3 58 21 24
2019 Real property 11 35 17 23 4 9 0 51 30 34
2019 Materiel management 28 41 31 0 0 0 0 69 0 18
2019 Information management 23 27 20 14 4 11 2 57 20 101
2019 Information technology 33 27 17 6 5 10 2 68 12 236
2019 Internal audit 17 39 20 11 4 0 9 62 16 22
2019 Evaluation 24 31 14 16 5 7 2 62 23 41
2019 Data sciences 28 23 17 12 7 11 3 59 22 184
2019 Policy 23 22 19 11 8 14 4 54 23 564
2019 Project management 21 22 22 16 8 9 1 48 27 209
2019 Other services to the public 25 32 19 9 5 6 5 64 16 79
2019 None of the above 21 29 18 9 7 12 3 59 20 224
2018 Client contact centre 19 36 28 10 6 0 2 55 17 50
2018 Federal regulators 14 27 18 15 12 11 3 47 32 352
2018 Compliance, inspection and enforcement 16 33 16 14 14 5 1 52 30 208
2018 Communications or public affairs 18 17 20 14 9 14 8 46 29 126
2018 Access to information and privacy 24 38 5 17 0 11 5 74 20 18
2018 Security 12 38 0 25 25 0 0 50 50 16
2018 Science and technology 17 32 19 14 9 8 1 54 25 1391
2018 Library services 18 39 11 12 7 0 13 65 22 16
2018 Administration and operations 23 26 18 12 9 7 4 55 24 397
2018 Human resources 25 30 19 8 7 7 4 63 16 215
2018 Financial management 19 26 23 16 7 7 2 49 26 146
2018 Procurement 27 20 24 14 0 15 0 56 16 23
2018 Real property 21 35 12 3 25 4 0 58 29 32
2018 Materiel management 15 20 29 15 12 9 0 38 29 14
2018 Information management 23 28 20 11 6 6 5 58 20 89
2018 Information technology 27 29 19 8 6 10 2 63 16 172
2018 Internal audit 27 20 20 10 6 18 0 57 19 16
2018 Evaluation 27 27 22 8 8 8 0 59 17 37
2018 Data sciences 21 26 17 17 12 6 2 50 32 136
2018 Policy 21 23 17 11 8 16 3 55 24 475
2018 Project management 14 28 23 14 7 12 2 49 25 142
2018 Other services to the public 27 28 14 15 8 6 3 60 25 71
2018 None of the above 18 26 20 14 9 10 3 50 27 189
2017 Client contact centre 21 31 24 6 9 8 0 56 17 55
2017 Federal regulators 15 23 14 16 17 12 3 45 38 332
2017 Compliance, inspection and enforcement 15 27 13 18 14 9 4 49 36 226
2017 Communications or public affairs 15 22 18 15 15 11 5 44 35 103
2017 Access to information and privacy 17 11 11 28 6 11 16 38 47 18
2017 Security 11 27 11 15 32 0 5 39 49 19
2017 Science and technology 19 30 17 13 9 9 2 56 25 1580
2017 Library services 32 24 25 0 8 10 0 63 9 12
2017 Administration and operations 19 25 17 13 13 11 3 50 30 389
2017 Human resources 23 25 12 11 10 11 8 59 27 189
2017 Financial management 16 23 15 15 16 10 5 46 37 126
2017 Procurement 29 10 0 30 20 10 0 44 56 10
2017 Real property 17 33 11 11 14 14 0 59 29 41
2017 Materiel management 28 19 36 11 6 0 0 47 17 14
2017 Information management 24 32 16 10 7 10 0 63 20 97
2017 Information technology 27 22 16 10 7 16 1 59 21 206
2017 Internal audit 0 29 37 7 13 8 7 34 23 14
2017 Evaluation 22 22 8 11 18 15 3 54 36 34
2017 Data sciences 17 25 17 14 12 9 5 50 30 136
2017 Policy 17 20 17 14 11 15 6 46 32 397
2017 Project management 16 34 17 13 8 10 1 56 24 142
2017 Other services to the public 24 32 15 13 10 4 2 60 25 85
2017 None of the above 17 29 13 16 10 11 3 54 31 266
2014 Client contact centre 9 24 15 11 15 17 8 44 35 68
2014 Federal regulators 14 21 14 20 13 14 5 42 40 457
2014 Compliance, inspection and enforcement 19 22 14 18 17 9 1 46 39 247
2014 Communications or public affairs 15 16 20 19 13 12 4 36 39 117
2014 Access to information and privacy 0 30 6 15 22 22 5 42 50 18
2014 Security 9 20 43 18 5 5 0 31 24 21
2014 Science and technology 16 28 18 15 11 11 2 51 29 1648
2014 Library services 0 39 8 23 0 30 0 56 33 12
2014 Legal services 22 20 12 15 15 16 0 51 35 14
2014 Administration and operations 17 26 16 12 14 12 2 51 30 513
2014 Human resources 17 25 17 16 15 7 4 46 35 180
2014 Financial management 14 29 21 16 6 10 4 50 26 174
2014 Procurement 19 6 32 13 24 6 0 27 39 16
2014 Real property 23 19 22 15 10 11 0 48 28 33
2014 Materiel management 20 18 35 10 9 8 0 41 21 20
2014 Information management 14 29 18 16 9 12 3 50 29 110
2014 Information technology 14 34 16 10 12 12 2 56 26 225
2014 Internal audit 0 41 11 18 12 6 12 50 36 17
2014 Evaluation 25 17 17 12 13 14 3 49 30 36
2014 Other services to the public 22 23 18 14 12 9 2 50 30 164
2014 None of the above 17 22 19 15 14 11 2 45 33 488

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 26 40 21 7 2 3 0 69 9 54
2020 Federal regulators 21 38 18 13 6 4 1 61 20 326
2020 Compliance, inspection and enforcement 25 30 18 16 10 1 0 56 26 226
2020 Communications or public affairs 29 42 17 7 2 3 0 74 9 96
2020 Security 24 20 34 18 0 3 0 46 19 28
2020 Science and technology 19 36 19 16 7 3 0 57 24 1324
2020 Administration and operations 35 38 16 6 4 2 0 74 9 456
2020 Human resources 37 39 16 4 3 1 0 77 6 214
2020 Financial management 31 44 14 7 3 1 0 76 10 139
2020 Procurement 28 49 8 7 8 0 0 77 15 28
2020 Real property 27 45 17 9 1 0 2 73 10 54
2020 Materiel management 61 8 6 16 5 5 0 72 22 22
2020 Information management 50 25 14 6 4 1 0 76 10 85
2020 Information technology 28 34 24 7 6 2 0 63 13 197
2020 Internal audit 31 47 13 0 9 0 0 79 9 15
2020 Evaluation 34 43 15 2 4 2 0 79 6 46
2020 Data sciences 27 37 13 12 10 1 1 64 23 138
2020 Policy 26 37 19 12 5 3 0 64 17 554
2020 Project management 26 38 20 9 3 3 1 67 12 207
2020 Other services to the public 29 41 14 6 6 4 0 73 13 75
2020 None of the above 29 31 18 10 9 3 0 62 19 216
2019 Client contact centre 29 30 20 13 6 2 0 60 19 62
2019 Federal regulators 17 39 21 13 8 1 0 57 22 366
2019 Compliance, inspection and enforcement 21 33 19 14 10 3 0 56 24 258
2019 Communications or public affairs 33 37 16 11 3 0 0 70 14 130
2019 Access to information and privacy 28 41 12 20 0 0 0 68 20 19
2019 Security 21 27 17 19 17 0 0 48 35 23
2019 Science and technology 17 35 19 16 10 2 0 53 27 1370
2019 Administration and operations 36 33 17 7 4 3 0 71 11 478
2019 Human resources 29 41 13 8 6 3 1 72 14 251
2019 Financial management 25 42 20 7 3 2 1 69 10 162
2019 Procurement 23 25 17 13 13 0 8 53 28 24
2019 Real property 20 32 29 9 6 4 0 54 15 34
2019 Materiel management 38 13 33 16 0 0 0 51 16 19
2019 Information management 31 32 16 13 8 1 0 63 21 102
2019 Information technology 28 37 17 7 7 5 0 68 15 238
2019 Internal audit 17 52 21 4 0 6 0 74 4 22
2019 Evaluation 18 38 16 17 7 5 0 59 25 41
2019 Data sciences 27 30 23 12 5 4 0 59 17 184
2019 Policy 27 35 17 10 6 5 0 65 17 563
2019 Project management 25 34 17 16 3 4 0 62 20 209
2019 Other services to the public 30 40 12 13 3 1 1 72 16 79
2019 None of the above 25 31 16 12 9 6 1 60 23 225
2018 Client contact centre 17 41 25 8 8 2 0 59 16 49
2018 Federal regulators 19 37 21 15 7 1 0 57 22 352
2018 Compliance, inspection and enforcement 17 37 15 17 12 2 0 55 30 208
2018 Communications or public affairs 24 38 21 11 5 1 0 63 16 127
2018 Access to information and privacy 17 44 23 11 5 0 0 60 17 18
2018 Security 6 34 19 25 16 0 0 40 41 16
2018 Science and technology 15 34 20 19 10 2 0 50 30 1385
2018 Library services 24 32 11 25 0 7 0 61 27 16
2018 Administration and operations 26 38 18 8 8 2 1 66 16 397
2018 Human resources 32 42 12 10 3 1 0 75 13 215
2018 Financial management 21 46 18 9 5 1 0 68 14 147
2018 Procurement 30 28 15 22 5 0 0 58 27 23
2018 Real property 25 28 15 19 9 4 0 55 29 32
2018 Materiel management 39 5 26 0 21 9 0 49 23 14
2018 Information management 29 41 15 8 5 2 0 72 13 91
2018 Information technology 24 31 17 16 6 3 2 59 23 173
2018 Internal audit 37 12 25 14 0 12 0 56 16 16
2018 Evaluation 22 40 11 11 11 5 0 65 23 37
2018 Data sciences 14 30 22 14 18 1 1 45 32 135
2018 Policy 28 36 14 12 7 3 0 66 19 474
2018 Project management 19 39 25 13 3 1 0 58 16 143
2018 Other services to the public 25 31 17 17 7 0 1 57 25 71
2018 None of the above 17 32 23 16 9 2 2 51 26 189
2017 Client contact centre 29 43 16 8 0 3 0 74 9 55
2017 Federal regulators 21 42 12 17 7 1 0 63 24 332
2017 Compliance, inspection and enforcement 19 37 19 13 8 3 1 58 22 225
2017 Communications or public affairs 21 43 10 14 10 2 1 66 24 103
2017 Access to information and privacy 22 39 17 5 6 5 5 67 13 18
2017 Security 5 11 37 31 15 0 0 16 47 19
2017 Science and technology 17 36 16 17 10 3 1 55 28 1581
2017 Library services 16 41 0 16 8 18 0 71 29 12
2017 Administration and operations 28 39 15 10 5 2 0 69 15 390
2017 Human resources 41 36 12 4 4 3 0 80 8 188
2017 Financial management 25 50 8 9 8 0 0 75 17 125
2017 Procurement 39 20 10 20 10 0 0 59 30 10
2017 Real property 25 37 11 16 11 0 0 62 27 41
2017 Materiel management 35 25 13 0 16 0 11 68 18 14
2017 Information management 28 35 14 12 6 2 2 66 19 97
2017 Information technology 24 30 16 14 11 3 1 57 26 206
2017 Internal audit 42 52 6 0 0 0 0 94 0 14
2017 Evaluation 18 48 6 20 8 0 0 66 28 35
2017 Data sciences 20 32 19 15 7 6 1 56 24 137
2017 Policy 27 38 13 14 5 3 0 67 19 396
2017 Project management 26 34 17 14 7 3 0 62 21 143
2017 Other services to the public 22 41 13 17 8 0 0 62 25 87
2017 None of the above 16 33 20 16 11 4 0 51 28 267
2014 Client contact centre 25 39 25 5 3 3 0 66 8 68
2014 Federal regulators 16 42 15 16 9 1 1 60 25 457
2014 Compliance, inspection and enforcement 21 35 15 16 11 3 0 57 28 247
2014 Communications or public affairs 22 35 12 17 8 3 3 61 26 117
2014 Access to information and privacy 17 28 34 17 5 0 0 44 22 18
2014 Security 9 48 15 24 0 5 0 60 25 21
2014 Science and technology 18 33 18 17 11 3 0 53 29 1648
2014 Library services 26 23 32 8 0 11 0 55 9 12
2014 Legal services 21 49 22 8 0 0 0 70 8 14
2014 Administration and operations 26 38 16 10 6 3 0 67 16 513
2014 Human resources 29 29 13 18 8 2 1 60 26 180
2014 Financial management 33 37 18 9 2 2 0 71 11 173
2014 Procurement 12 38 19 13 18 0 0 50 30 16
2014 Real property 18 33 15 18 10 6 0 54 30 32
2014 Materiel management 34 15 21 15 9 6 0 52 26 20
2014 Information management 23 38 18 12 7 2 1 62 19 110
2014 Information technology 15 31 25 16 10 3 0 47 27 224
2014 Internal audit 34 35 6 19 0 6 0 74 20 17
2014 Evaluation 28 39 17 6 6 5 0 70 13 36
2014 Other services to the public 17 39 15 18 10 1 0 57 28 164
2014 None of the above 20 35 13 17 11 2 1 57 30 488

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 33 24 5 11 4 0 59 16 54
2020 Federal regulators 19 30 20 13 14 2 2 52 28 325
2020 Compliance, inspection and enforcement 19 22 17 17 20 2 4 43 39 228
2020 Communications or public affairs 30 29 14 15 6 2 3 63 23 96
2020 Security 12 23 13 23 23 7 0 37 49 28
2020 Science and technology 19 31 16 17 13 2 3 52 31 1331
2020 Administration and operations 25 32 18 14 8 1 2 59 22 458
2020 Human resources 28 36 16 10 8 1 1 64 19 214
2020 Financial management 19 42 18 9 9 2 2 63 19 139
2020 Procurement 25 40 18 7 7 4 0 66 15 28
2020 Real property 24 39 13 11 6 2 4 67 19 54
2020 Materiel management 34 20 14 11 16 0 5 57 28 22
2020 Information management 28 21 18 14 11 1 7 53 27 85
2020 Information technology 25 22 19 15 12 3 4 50 29 197
2020 Internal audit 31 25 19 9 6 0 9 63 17 15
2020 Evaluation 23 39 10 12 8 2 5 67 22 47
2020 Data sciences 25 26 20 11 13 0 4 53 26 139
2020 Policy 29 36 15 11 7 3 1 67 18 555
2020 Project management 26 27 18 19 6 2 2 56 26 207
2020 Other services to the public 25 32 21 11 4 4 3 61 16 76
2020 None of the above 23 25 17 16 11 5 3 53 29 217
2019 Client contact centre 30 26 16 15 11 3 0 57 27 62
2019 Federal regulators 20 33 17 14 14 2 1 54 28 366
2019 Compliance, inspection and enforcement 15 29 15 21 16 2 1 46 38 257
2019 Communications or public affairs 32 32 13 8 11 2 2 66 20 130
2019 Access to information and privacy 15 43 5 15 10 5 8 66 28 19
2019 Security 21 18 10 24 26 0 0 40 50 23
2019 Science and technology 19 31 14 16 15 3 2 53 32 1375
2019 Administration and operations 28 29 18 10 11 3 1 60 21 479
2019 Human resources 31 32 12 13 9 1 2 65 23 251
2019 Financial management 21 34 18 10 13 2 1 57 24 163
2019 Procurement 31 21 13 9 17 4 5 57 29 24
2019 Real property 20 27 22 7 21 2 0 48 29 34
2019 Materiel management 10 17 33 10 24 0 6 29 37 19
2019 Information management 17 37 14 17 12 2 0 55 30 102
2019 Information technology 22 27 17 13 12 5 5 54 27 237
2019 Internal audit 8 42 19 21 6 4 0 52 28 22
2019 Evaluation 17 21 26 14 12 10 0 42 29 41
2019 Data sciences 23 32 19 10 8 3 5 60 20 185
2019 Policy 31 31 12 13 8 3 2 65 22 566
2019 Project management 21 29 15 19 11 2 2 52 32 209
2019 Other services to the public 25 33 19 8 7 4 4 63 16 79
2019 None of the above 21 26 13 16 14 5 6 53 33 226
2018 Client contact centre 12 39 21 11 14 2 2 53 26 50
2018 Federal regulators 16 34 17 18 12 1 2 51 32 353
2018 Compliance, inspection and enforcement 11 25 17 20 24 1 2 37 45 207
2018 Communications or public affairs 25 30 22 9 8 5 2 59 18 127
2018 Access to information and privacy 28 33 10 24 5 0 0 61 29 18
2018 Security 0 26 31 20 16 8 0 29 38 16
2018 Science and technology 17 31 15 18 16 2 2 50 35 1391
2018 Library services 13 31 24 13 5 7 6 51 21 16
2018 Administration and operations 23 25 18 14 16 3 2 50 31 397
2018 Human resources 27 39 14 10 8 2 0 68 18 215
2018 Financial management 20 30 18 13 16 1 1 51 30 146
2018 Procurement 29 33 5 12 18 3 0 64 31 23
2018 Real property 25 22 15 25 12 0 0 47 37 32
2018 Materiel management 29 11 5 15 30 0 9 44 50 14
2018 Information management 16 36 19 14 13 1 1 54 27 91
2018 Information technology 20 30 18 14 15 1 2 51 30 173
2018 Internal audit 32 26 12 14 11 6 0 61 27 16
2018 Evaluation 24 33 11 17 13 2 0 58 31 37
2018 Data sciences 17 27 11 17 20 2 6 48 40 136
2018 Policy 32 33 10 12 8 4 1 68 21 477
2018 Project management 15 36 23 12 12 1 2 52 25 143
2018 Other services to the public 22 32 19 11 13 0 3 56 24 71
2018 None of the above 15 32 21 17 12 1 2 48 30 189
2017 Client contact centre 15 21 31 15 9 7 2 40 27 53
2017 Federal regulators 17 27 15 21 15 2 3 47 37 331
2017 Compliance, inspection and enforcement 12 24 16 20 22 3 3 39 44 226
2017 Communications or public affairs 21 32 9 17 16 2 3 55 36 103
2017 Access to information and privacy 27 49 11 0 13 0 0 76 13 18
2017 Security 5 20 16 21 38 0 0 25 59 19
2017 Science and technology 16 29 16 17 17 2 3 48 36 1582
2017 Library services 8 32 17 16 16 10 0 45 36 12
2017 Administration and operations 20 30 18 16 12 3 2 52 29 390
2017 Human resources 28 29 14 12 12 2 2 60 26 189
2017 Financial management 17 31 10 16 22 0 4 50 39 126
2017 Procurement 20 29 0 10 41 0 0 49 51 10
2017 Real property 10 21 9 26 29 3 2 32 58 39
2017 Materiel management 11 32 12 19 16 11 0 48 39 14
2017 Information management 24 19 11 15 20 6 5 48 40 97
2017 Information technology 18 21 13 18 20 5 4 43 43 207
2017 Internal audit 28 30 27 0 7 0 7 63 7 14
2017 Evaluation 15 31 17 8 25 0 4 47 35 35
2017 Data sciences 11 30 15 15 17 7 5 46 37 135
2017 Policy 29 29 11 14 10 5 1 62 26 397
2017 Project management 20 32 16 12 17 2 1 54 30 143
2017 Other services to the public 21 37 9 15 15 0 3 60 31 86
2017 None of the above 13 30 15 15 20 3 3 46 38 267
2014 Client contact centre 15 23 28 15 12 4 3 41 30 68
2014 Federal regulators 14 34 12 19 16 3 2 50 38 457
2014 Compliance, inspection and enforcement 14 26 14 18 22 3 3 43 43 246
2014 Communications or public affairs 15 28 10 18 21 2 5 47 42 117
2014 Access to information and privacy 5 46 22 7 21 0 0 51 28 18
2014 Security 9 19 24 14 29 5 0 30 45 21
2014 Science and technology 16 29 15 16 19 3 2 47 37 1648
2014 Library services 26 15 15 23 20 0 0 41 43 12
2014 Legal services 21 42 15 5 16 0 0 64 21 14
2014 Administration and operations 15 28 15 19 17 2 3 46 38 513
2014 Human resources 14 30 12 16 22 2 4 47 41 180
2014 Financial management 18 30 17 16 13 4 2 51 31 174
2014 Procurement 13 12 13 32 30 0 0 25 63 16
2014 Real property 9 18 13 20 26 11 3 30 54 33
2014 Materiel management 14 26 26 6 23 4 0 42 30 20
2014 Information management 13 26 17 16 21 3 2 42 40 110
2014 Information technology 11 23 20 19 22 3 3 36 43 224
2014 Internal audit 23 12 11 17 19 6 12 42 45 17
2014 Evaluation 16 25 17 18 14 5 5 46 35 36
2014 Other services to the public 17 34 13 20 13 2 1 53 34 164
2014 None of the above 17 23 15 20 20 3 3 42 42 489

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 36 11 2 0 0 2 87 2 54
2020 Federal regulators 40 28 18 7 3 1 2 71 10 325
2020 Compliance, inspection and enforcement 50 25 14 5 2 1 3 78 7 228
2020 Communications or public affairs 46 22 19 8 2 0 3 70 10 96
2020 Security 32 32 13 3 3 3 14 77 8 28
2020 Science and technology 45 25 16 6 3 1 3 73 10 1332
2020 Administration and operations 53 20 12 7 2 0 6 77 9 458
2020 Human resources 52 22 13 7 2 0 3 76 10 215
2020 Financial management 52 26 11 9 1 0 1 79 10 139
2020 Procurement 64 19 14 4 0 0 0 82 4 28
2020 Real property 52 23 14 7 0 0 3 78 7 54
2020 Materiel management 73 0 0 16 0 3 8 83 17 22
2020 Information management 55 22 10 3 5 0 5 81 9 86
2020 Information technology 56 23 14 4 1 0 2 80 6 196
2020 Internal audit 59 34 0 6 0 0 0 94 6 15
2020 Evaluation 50 29 8 9 2 0 2 81 11 47
2020 Data sciences 49 27 13 6 4 1 1 77 10 139
2020 Policy 42 27 17 7 5 0 2 71 12 555
2020 Project management 44 25 15 7 5 0 4 72 13 208
2020 Other services to the public 49 27 12 4 4 1 3 79 9 76
2020 None of the above 50 23 9 5 6 1 6 78 12 217
2019 Client contact centre 52 23 13 3 2 1 5 80 6 62
2019 Federal regulators 44 31 14 5 4 1 1 76 10 366
2019 Compliance, inspection and enforcement 51 27 13 3 3 0 2 80 7 258
2019 Communications or public affairs 50 25 16 1 2 1 5 80 4 130
2019 Access to information and privacy 52 15 26 0 0 0 7 72 0 19
2019 Security 58 12 26 4 0 0 0 70 4 23
2019 Science and technology 47 29 14 5 2 1 3 79 7 1374
2019 Administration and operations 54 24 11 4 2 1 4 82 6 480
2019 Human resources 55 22 12 4 2 0 4 80 7 251
2019 Financial management 54 22 13 5 2 1 3 79 8 164
2019 Procurement 49 17 16 13 0 0 5 69 14 24
2019 Real property 52 23 16 3 3 0 3 78 6 34
2019 Materiel management 60 6 28 0 0 6 0 70 0 19
2019 Information management 56 24 6 6 3 2 3 84 9 101
2019 Information technology 62 24 7 1 2 1 3 90 3 236
2019 Internal audit 55 20 8 0 8 4 5 82 9 22
2019 Evaluation 60 27 6 2 0 3 2 91 3 41
2019 Data sciences 48 30 12 4 3 1 1 80 8 184
2019 Policy 46 27 13 5 3 0 5 77 8 564
2019 Project management 43 30 12 7 4 1 3 76 11 209
2019 Other services to the public 46 25 18 5 4 0 3 72 9 79
2019 None of the above 46 25 8 8 6 1 6 76 15 225

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 31 13 3 6 2 0 77 9 54
2020 Federal regulators 46 30 14 5 2 2 3 79 7 323
2020 Compliance, inspection and enforcement 46 24 15 8 3 1 3 72 12 228
2020 Communications or public affairs 62 14 19 0 1 1 3 79 1 96
2020 Security 46 21 15 3 8 0 7 72 12 28
2020 Science and technology 45 30 14 6 2 1 2 77 8 1332
2020 Administration and operations 55 25 10 4 1 0 5 84 5 457
2020 Human resources 59 20 11 4 2 0 3 82 6 215
2020 Financial management 60 20 11 2 2 4 1 84 5 139
2020 Procurement 62 24 4 7 4 0 0 85 11 27
2020 Real property 56 19 13 5 3 0 3 78 9 54
2020 Materiel management 69 5 5 11 0 3 8 83 12 22
2020 Information management 51 27 10 5 1 1 5 83 7 86
2020 Information technology 53 25 12 4 3 2 2 80 7 197
2020 Internal audit 60 25 6 0 9 0 0 85 9 15
2020 Evaluation 47 36 7 2 8 0 0 83 10 47
2020 Data sciences 46 28 16 4 4 1 1 75 8 139
2020 Policy 48 30 13 5 3 0 1 79 8 553
2020 Project management 45 27 17 4 3 2 3 76 7 208
2020 Other services to the public 54 28 6 4 2 1 4 87 6 75
2020 None of the above 47 24 13 8 1 1 5 76 10 217
2019 Client contact centre 42 18 20 7 2 7 4 68 10 62
2019 Federal regulators 49 23 17 6 1 1 3 75 7 363
2019 Compliance, inspection and enforcement 43 27 17 8 2 1 2 72 10 257
2019 Communications or public affairs 60 19 11 2 2 3 2 84 4 130
2019 Access to information and privacy 52 21 0 15 5 0 8 78 22 19
2019 Security 25 30 25 15 0 0 4 58 16 23
2019 Science and technology 41 29 16 6 3 2 3 74 10 1369
2019 Administration and operations 52 24 10 6 2 2 4 81 8 477
2019 Human resources 48 21 17 5 3 2 4 74 8 250
2019 Financial management 52 26 12 5 3 1 2 80 8 164
2019 Procurement 35 30 26 4 4 0 0 65 9 24
2019 Real property 49 27 7 9 0 7 0 82 10 34
2019 Materiel management 53 16 13 0 12 0 6 74 13 19
2019 Information management 44 28 15 4 3 3 3 77 8 101
2019 Information technology 52 24 11 4 3 2 4 81 8 237
2019 Internal audit 48 25 17 5 0 0 5 77 5 22
2019 Evaluation 40 26 17 10 2 2 2 69 13 41
2019 Data sciences 45 31 14 4 2 1 2 79 6 184
2019 Policy 46 30 10 4 2 2 6 82 7 565
2019 Project management 42 21 21 8 3 1 3 66 12 209
2019 Other services to the public 43 28 17 5 2 3 2 74 8 79
2019 None of the above 45 19 15 7 4 3 7 71 11 225

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 78 12 0 3 0 6 2 96 4 54
2020 Federal regulators 76 7 5 3 3 4 3 90 5 323
2020 Compliance, inspection and enforcement 75 8 5 3 3 3 3 89 6 227
2020 Communications or public affairs 79 8 3 1 1 5 3 94 2 96
2020 Access to information and privacy 79 7 7 0 0 0 7 92 0 14
2020 Security 65 0 0 11 0 13 10 85 15 28
2020 Science and technology 80 8 3 1 1 2 4 94 3 1328
2020 Legal services 86 0 7 0 0 0 7 92 0 14
2020 Administration and operations 78 7 4 2 2 1 6 91 4 454
2020 Human resources 83 6 4 0 1 2 3 94 2 214
2020 Financial management 79 9 1 2 2 4 2 94 4 139
2020 Procurement 86 7 4 0 0 0 4 96 0 28
2020 Real property 79 7 10 0 2 2 2 88 2 54
2020 Materiel management 81 0 0 0 5 6 8 94 6 22
2020 Information management 79 5 3 2 0 5 6 94 2 85
2020 Information technology 81 9 1 2 3 3 2 94 5 196
2020 Internal audit 85 6 0 0 9 0 0 91 9 15
2020 Evaluation 77 11 6 2 0 0 4 92 2 47
2020 Data sciences 77 10 4 1 2 3 2 92 4 139
2020 Policy 83 6 2 1 1 4 2 95 3 552
2020 Project management 80 5 4 0 2 3 6 93 3 208
2020 Other services to the public 81 8 4 1 0 3 3 94 1 76
2020 None of the above 79 6 4 0 4 3 5 91 4 217
2019 Client contact centre 76 9 3 3 2 3 4 91 5 61
2019 Federal regulators 77 9 5 1 3 4 2 90 4 362
2019 Compliance, inspection and enforcement 79 9 3 1 3 4 2 93 4 258
2019 Communications or public affairs 80 9 1 2 1 2 5 96 3 128
2019 Access to information and privacy 70 20 0 5 0 5 0 95 5 19
2019 Security 72 11 4 0 8 0 4 87 9 23
2019 Science and technology 78 7 4 2 2 4 4 92 4 1367
2019 Administration and operations 76 8 4 1 2 4 5 92 4 477
2019 Human resources 78 9 3 0 2 3 5 94 3 250
2019 Financial management 76 10 2 5 2 2 2 90 7 162
2019 Procurement 69 13 13 0 0 0 5 86 0 24
2019 Real property 71 15 3 3 3 6 0 91 6 34
2019 Materiel management 67 12 10 0 6 6 0 83 6 19
2019 Information management 75 10 6 0 2 3 4 91 2 101
2019 Information technology 82 6 2 0 1 4 5 96 1 236
2019 Internal audit 69 8 0 8 0 5 9 90 10 22
2019 Evaluation 71 11 9 4 0 2 2 86 5 41
2019 Data sciences 81 6 4 1 2 3 2 92 3 182
2019 Policy 80 7 2 1 1 2 6 95 3 563
2019 Project management 78 6 7 1 3 2 3 89 4 209
2019 Other services to the public 85 6 3 0 1 6 0 96 1 79
2019 None of the above 71 7 6 2 1 7 7 90 3 224

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 65 16 3 2 2 9 2 92 4 54
2020 Federal regulators 75 7 5 2 1 2 9 92 2 322
2020 Compliance, inspection and enforcement 74 9 4 2 2 2 7 91 5 228
2020 Communications or public affairs 79 12 2 2 0 1 4 95 2 96
2020 Security 65 11 3 7 0 3 10 88 8 28
2020 Science and technology 78 9 3 1 0 2 7 96 1 1328
2020 Administration and operations 75 9 4 2 1 1 9 93 3 456
2020 Human resources 79 11 3 0 0 1 5 96 1 214
2020 Financial management 76 11 4 0 2 3 4 94 2 139
2020 Procurement 79 10 7 0 0 0 4 93 0 28
2020 Real property 81 7 5 1 0 0 5 93 1 54
2020 Materiel management 64 5 0 5 0 0 27 93 7 22
2020 Information management 70 16 3 1 0 3 7 95 1 86
2020 Information technology 81 10 4 1 1 1 5 95 1 197
2020 Internal audit 82 9 0 0 9 0 0 91 9 15
2020 Evaluation 83 7 4 0 0 0 6 96 0 47
2020 Data sciences 79 10 3 1 1 2 4 95 2 139
2020 Policy 83 7 1 1 1 1 6 97 1 553
2020 Project management 76 9 5 1 1 2 7 92 2 207
2020 Other services to the public 74 13 3 1 0 3 5 95 1 76
2020 None of the above 73 12 5 0 1 2 6 92 2 217
2019 Client contact centre 77 10 0 0 0 1 12 100 0 62
2019 Federal regulators 80 6 3 1 1 2 7 94 2 363
2019 Compliance, inspection and enforcement 83 5 2 0 0 3 7 97 0 258
2019 Communications or public affairs 86 5 2 0 0 1 6 98 0 130
2019 Access to information and privacy 65 15 5 5 0 0 10 89 6 19
2019 Security 71 8 4 0 4 0 12 91 5 23
2019 Science and technology 81 6 2 1 1 1 8 95 2 1369
2019 Administration and operations 77 7 4 1 0 3 8 95 1 480
2019 Human resources 72 14 2 1 1 1 9 96 2 251
2019 Financial management 81 5 2 2 0 1 8 95 2 164
2019 Procurement 73 5 9 0 4 4 5 86 5 24
2019 Real property 85 7 3 0 0 0 6 97 0 34
2019 Materiel management 72 6 10 0 6 0 6 83 7 18
2019 Information management 77 8 3 1 1 2 8 95 2 103
2019 Information technology 79 6 2 0 0 2 11 98 0 237
2019 Internal audit 82 4 0 4 0 0 9 95 5 22
2019 Evaluation 68 5 3 5 4 0 14 84 11 41
2019 Data sciences 79 6 4 0 1 2 7 94 2 182
2019 Policy 82 4 1 1 1 1 9 96 2 564
2019 Project management 82 7 3 1 1 1 5 95 2 208
2019 Other services to the public 73 7 3 4 0 3 12 93 4 79
2019 None of the above 74 4 3 0 3 4 12 93 4 224

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 44 18 9 0 4 0 71 10 54
2020 Federal regulators 21 44 18 11 3 3 0 67 14 325
2020 Compliance, inspection and enforcement 23 39 16 13 6 3 0 64 20 228
2020 Communications or public affairs 20 50 18 5 4 2 1 72 10 96
2020 Access to information and privacy 14 50 14 0 0 21 0 82 0 14
2020 Security 22 26 34 8 3 7 0 51 12 28
2020 Science and technology 19 47 19 9 3 4 0 68 12 1330
2020 Library services 8 41 23 21 8 0 0 49 28 14
2020 Administration and operations 27 41 17 7 2 5 2 73 9 458
2020 Human resources 39 43 10 3 2 2 0 85 5 213
2020 Financial management 27 44 18 5 1 4 1 75 6 138
2020 Procurement 35 40 7 7 4 7 0 80 12 28
2020 Real property 31 45 12 5 4 2 0 78 9 54
2020 Materiel management 43 33 14 0 5 5 0 80 5 22
2020 Information management 37 40 12 3 0 6 1 83 4 86
2020 Information technology 29 42 14 7 3 4 0 74 11 195
2020 Internal audit 31 62 0 0 0 6 0 100 0 15
2020 Evaluation 29 51 9 6 2 4 0 83 8 47
2020 Data sciences 26 46 17 6 2 4 1 75 7 139
2020 Policy 19 49 18 9 2 3 0 70 12 553
2020 Project management 21 49 21 7 2 1 0 70 8 208
2020 Other services to the public 19 54 13 6 3 6 0 77 9 76
2020 None of the above 19 46 18 7 4 6 0 69 12 217
2019 Client contact centre 27 35 20 1 5 12 0 70 7 62
2019 Federal regulators 14 47 23 10 4 2 0 62 14 365
2019 Compliance, inspection and enforcement 22 43 15 11 4 3 0 67 16 258
2019 Communications or public affairs 35 40 15 8 2 1 0 75 10 130
2019 Access to information and privacy 36 20 25 5 15 0 0 56 20 19
2019 Security 12 19 33 25 4 6 0 34 31 23
2019 Science and technology 16 45 19 11 4 4 0 64 16 1373
2019 Administration and operations 27 41 21 5 2 5 0 71 7 477
2019 Human resources 36 38 13 5 2 4 1 78 8 251
2019 Financial management 22 43 18 9 3 4 1 69 12 161
2019 Procurement 36 29 27 0 9 0 0 65 9 24
2019 Real property 21 58 12 3 6 0 0 79 9 34
2019 Materiel management 46 30 23 0 0 0 0 77 0 19
2019 Information management 23 40 22 9 1 4 1 66 10 101
2019 Information technology 23 46 16 6 3 6 1 73 10 236
2019 Internal audit 15 52 12 11 0 10 0 74 12 22
2019 Evaluation 23 55 11 3 2 5 0 82 6 41
2019 Data sciences 25 41 18 7 4 4 0 69 12 184
2019 Policy 22 45 17 9 3 3 0 69 13 566
2019 Project management 21 46 21 11 1 1 0 68 12 209
2019 Other services to the public 21 44 23 7 3 3 0 67 10 79
2019 None of the above 22 39 20 10 2 5 1 65 13 226
2018 Client contact centre 16 43 23 10 6 2 0 61 16 50
2018 Federal regulators 16 39 25 11 4 4 0 58 16 351
2018 Compliance, inspection and enforcement 17 41 24 12 6 1 0 58 18 206
2018 Communications or public affairs 23 45 15 10 3 3 1 71 14 127
2018 Access to information and privacy 22 42 21 10 5 0 0 64 15 18
2018 Security 6 40 29 12 14 0 0 46 25 16
2018 Science and technology 16 41 23 12 5 3 0 59 17 1390
2018 Library services 19 56 13 5 0 7 0 80 6 16
2018 Administration and operations 22 39 23 6 4 4 1 65 11 396
2018 Human resources 34 42 12 7 2 2 0 78 10 215
2018 Financial management 25 41 19 9 5 1 0 66 14 145
2018 Procurement 32 28 18 8 10 4 0 62 19 23
2018 Real property 30 41 7 16 6 0 0 71 22 31
2018 Materiel management 31 26 15 5 5 19 0 69 13 14
2018 Information management 27 37 21 9 0 5 1 69 9 91
2018 Information technology 20 39 25 10 2 4 1 62 12 172
2018 Internal audit 16 34 26 6 11 6 0 54 18 16
2018 Evaluation 16 47 16 14 6 0 0 64 20 36
2018 Data sciences 22 36 24 9 4 5 1 61 14 136
2018 Policy 26 39 20 9 4 3 0 67 13 478
2018 Project management 16 47 26 5 4 2 0 64 9 143
2018 Other services to the public 22 31 26 11 9 1 0 54 20 71
2018 None of the above 11 40 25 12 6 5 1 54 19 189
2017 Client contact centre 24 45 16 9 4 2 0 70 13 54
2017 Federal regulators 14 45 25 9 4 3 0 61 13 330
2017 Compliance, inspection and enforcement 16 42 20 14 4 5 0 60 19 226
2017 Communications or public affairs 21 37 23 9 6 4 0 61 15 103
2017 Access to information and privacy 11 56 16 11 6 0 0 67 17 18
2017 Security 5 47 27 16 5 0 0 52 21 19
2017 Science and technology 16 42 21 12 5 3 1 60 18 1582
2017 Library services 16 24 35 8 16 0 0 40 24 12
2017 Administration and operations 22 40 20 10 4 4 1 64 15 390
2017 Human resources 32 41 16 6 3 2 0 75 9 189
2017 Financial management 17 44 22 9 2 5 1 65 12 126
2017 Procurement 39 10 20 20 10 0 0 49 30 10
2017 Real property 23 49 13 13 2 0 0 71 15 41
2017 Materiel management 27 38 17 6 5 6 0 69 12 14
2017 Information management 22 38 16 12 5 5 1 64 19 97
2017 Information technology 22 31 24 8 7 7 1 58 16 206
2017 Internal audit 15 57 15 0 7 6 0 77 7 14
2017 Evaluation 17 37 31 9 3 3 0 56 12 35
2017 Data sciences 15 40 25 11 4 4 0 57 16 136
2017 Policy 23 43 16 12 4 3 0 68 16 396
2017 Project management 19 44 23 8 4 1 0 64 13 143
2017 Other services to the public 18 38 17 20 5 2 0 57 26 86
2017 None of the above 15 39 21 14 4 6 1 58 20 268

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 49 13 3 0 2 0 83 4 53
2020 Federal regulators 32 44 13 8 1 2 0 77 9 323
2020 Compliance, inspection and enforcement 32 37 15 9 5 1 0 70 14 228
2020 Communications or public affairs 36 41 16 4 1 2 0 78 6 96
2020 Access to information and privacy 44 28 21 0 0 7 0 77 0 14
2020 Security 33 37 8 11 3 7 0 76 16 28
2020 Science and technology 35 44 13 5 2 2 0 80 7 1321
2020 Legal services 64 36 0 0 0 0 0 100 0 14
2020 Administration and operations 47 36 10 3 2 1 0 84 5 457
2020 Human resources 53 37 6 2 2 0 0 90 4 212
2020 Financial management 48 32 12 5 2 1 1 81 7 139
2020 Procurement 45 43 4 4 0 4 0 92 5 28
2020 Real property 46 40 7 4 2 2 0 88 5 54
2020 Materiel management 67 23 5 0 5 0 0 90 5 22
2020 Information management 53 35 8 1 1 1 0 90 2 85
2020 Information technology 48 38 8 2 2 2 0 88 4 197
2020 Internal audit 31 47 21 0 0 0 0 79 0 15
2020 Evaluation 39 51 6 2 0 2 0 92 2 47
2020 Data sciences 39 40 14 5 1 1 0 80 6 139
2020 Policy 36 45 10 5 2 2 0 82 8 548
2020 Project management 36 41 15 4 1 2 0 79 6 205
2020 Other services to the public 44 34 12 10 0 0 0 78 10 76
2020 None of the above 35 38 16 6 3 1 0 74 10 214
2019 Client contact centre 40 34 22 0 2 1 0 75 2 62
2019 Federal regulators 34 43 14 7 2 1 0 77 9 363
2019 Compliance, inspection and enforcement 35 39 16 5 2 3 1 76 8 257
2019 Communications or public affairs 47 35 10 4 2 0 0 83 7 130
2019 Access to information and privacy 48 32 15 0 5 0 0 80 5 19
2019 Security 28 39 18 11 4 0 0 67 16 23
2019 Science and technology 34 44 12 4 3 2 0 80 7 1372
2019 Administration and operations 46 38 8 4 1 1 0 86 6 477
2019 Human resources 53 35 5 3 2 2 0 90 5 250
2019 Financial management 42 40 11 2 2 2 0 84 4 162
2019 Procurement 39 31 13 13 4 0 0 70 17 24
2019 Real property 39 33 20 0 6 3 0 74 6 34
2019 Materiel management 46 42 12 0 0 0 0 88 0 19
2019 Information management 42 42 10 4 1 1 0 85 5 102
2019 Information technology 45 42 7 1 2 3 0 90 3 238
2019 Internal audit 31 31 25 4 4 4 0 65 9 21
2019 Evaluation 52 31 7 10 0 0 0 83 10 39
2019 Data sciences 41 37 15 2 4 1 0 79 6 184
2019 Policy 38 41 12 5 3 2 0 81 8 564
2019 Project management 39 41 10 7 2 2 0 81 9 206
2019 Other services to the public 38 40 17 4 1 0 0 78 5 78
2019 None of the above 36 38 13 5 2 5 1 79 7 225
2018 Client contact centre 41 44 12 3 0 0 0 85 3 49
2018 Federal regulators 37 44 11 5 1 2 0 83 6 352
2018 Compliance, inspection and enforcement 29 40 18 7 4 2 0 71 11 205
2018 Communications or public affairs 42 41 7 5 2 2 0 85 7 127
2018 Access to information and privacy 50 38 11 0 0 0 0 89 0 18
2018 Security 17 54 10 19 0 0 0 71 19 16
2018 Science and technology 35 44 12 5 1 2 0 81 7 1388
2018 Library services 37 45 13 5 0 0 0 82 5 16
2018 Administration and operations 46 39 8 3 3 2 0 86 6 395
2018 Human resources 57 34 5 4 1 0 0 91 4 214
2018 Financial management 40 42 10 4 2 2 0 84 6 145
2018 Procurement 40 32 23 5 0 0 0 72 5 23
2018 Real property 39 31 15 5 3 7 0 75 9 32
2018 Materiel management 47 44 0 0 0 9 0 100 0 14
2018 Information management 43 43 8 3 0 2 0 89 3 90
2018 Information technology 46 37 9 6 1 2 0 84 7 171
2018 Internal audit 28 44 22 0 0 6 0 77 0 16
2018 Evaluation 46 43 3 8 0 0 0 89 8 37
2018 Data sciences 47 30 15 5 3 1 0 77 8 135
2018 Policy 45 38 9 5 2 1 0 84 7 476
2018 Project management 36 45 10 6 1 2 0 83 7 142
2018 Other services to the public 45 29 19 4 1 1 0 75 5 70
2018 None of the above 32 43 15 5 3 2 0 77 8 190
2017 Client contact centre 28 58 9 0 0 5 0 91 0 55
2017 Federal regulators 28 49 11 7 2 4 0 80 9 332
2017 Compliance, inspection and enforcement 31 41 16 8 1 3 0 75 9 226
2017 Communications or public affairs 34 37 9 12 7 2 0 72 19 103
2017 Access to information and privacy 50 39 12 0 0 0 0 88 0 18
2017 Security 22 67 5 6 0 0 0 89 6 19
2017 Science and technology 36 44 11 4 2 3 0 83 6 1579
2017 Library services 32 44 16 8 0 0 0 76 8 12
2017 Administration and operations 41 39 12 4 3 1 1 81 7 390
2017 Human resources 50 36 7 4 1 2 0 87 5 189
2017 Financial management 33 44 13 4 4 2 0 78 8 126
2017 Procurement 39 30 0 10 10 10 0 77 23 10
2017 Real property 27 59 5 2 5 2 0 88 7 39
2017 Materiel management 52 24 24 0 0 0 0 76 0 14
2017 Information management 52 34 8 4 1 0 1 87 5 96
2017 Information technology 41 36 14 2 1 5 1 81 4 207
2017 Internal audit 30 56 8 0 7 0 0 86 7 14
2017 Evaluation 37 37 15 6 3 3 0 76 9 35
2017 Data sciences 33 45 11 8 1 2 0 79 9 136
2017 Policy 36 42 10 7 1 2 1 81 9 397
2017 Project management 40 42 11 2 4 1 0 83 6 143
2017 Other services to the public 40 39 13 5 1 2 0 80 6 87
2017 None of the above 31 44 12 5 4 3 0 78 9 266
2014 Client contact centre 27 42 17 7 0 7 0 74 8 68
2014 Federal regulators 34 42 13 6 1 4 0 79 7 457
2014 Compliance, inspection and enforcement 29 40 16 8 3 4 0 72 12 247
2014 Communications or public affairs 34 39 16 5 1 4 1 77 6 117
2014 Access to information and privacy 33 51 12 5 0 0 0 83 5 18
2014 Security 38 48 9 0 0 5 0 90 0 21
2014 Science and technology 38 42 11 4 2 3 0 83 6 1647
2014 Library services 49 51 0 0 0 0 0 100 0 12
2014 Legal services 15 63 8 8 0 6 0 83 8 14
2014 Administration and operations 40 41 11 3 2 2 0 83 5 513
2014 Human resources 40 39 11 5 2 3 0 81 7 179
2014 Financial management 42 45 8 1 1 3 0 90 2 172
2014 Procurement 32 32 26 11 0 0 0 63 11 16
2014 Real property 34 36 12 6 3 6 2 77 10 33
2014 Materiel management 53 25 9 8 5 0 0 77 13 20
2014 Information management 38 46 10 2 1 4 0 87 3 110
2014 Information technology 39 38 13 5 2 3 0 79 7 225
2014 Internal audit 47 53 0 0 0 0 0 100 0 17
2014 Evaluation 42 39 8 3 3 5 0 85 6 36
2014 Other services to the public 40 36 13 5 2 2 1 79 8 164
2014 None of the above 37 37 14 6 4 3 0 76 10 488

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 37 6 6 2 6 0 86 8 54
2020 Federal regulators 40 37 14 5 2 2 0 79 6 325
2020 Compliance, inspection and enforcement 33 34 18 4 4 6 1 71 9 227
2020 Communications or public affairs 43 35 14 2 0 6 0 83 2 96
2020 Security 30 37 11 7 0 15 0 79 8 28
2020 Science and technology 34 39 14 6 2 5 1 78 8 1327
2020 Administration and operations 51 31 10 2 2 2 0 85 5 456
2020 Human resources 52 37 7 1 1 1 0 91 2 214
2020 Financial management 51 27 10 2 2 7 1 84 5 139
2020 Procurement 38 44 11 0 0 4 3 89 0 28
2020 Real property 51 35 9 2 2 1 0 87 4 54
2020 Materiel management 63 23 5 0 5 5 0 90 5 22
2020 Information management 55 30 9 3 1 2 1 87 4 86
2020 Information technology 43 38 8 2 1 9 1 89 3 197
2020 Internal audit 44 35 0 21 0 0 0 79 21 15
2020 Evaluation 52 34 6 2 2 4 0 89 4 47
2020 Data sciences 37 36 9 6 3 9 0 79 10 139
2020 Policy 33 41 16 6 1 3 0 77 7 550
2020 Project management 40 39 12 1 3 5 0 83 4 206
2020 Other services to the public 36 37 12 6 3 6 2 78 9 76
2020 None of the above 33 37 17 6 2 5 0 74 8 217
2019 Client contact centre 46 27 20 4 0 4 0 75 4 62
2019 Federal regulators 43 36 13 3 1 3 0 83 4 364
2019 Compliance, inspection and enforcement 41 31 15 6 2 5 0 76 8 257
2019 Communications or public affairs 58 30 8 1 2 2 0 89 2 130
2019 Access to information and privacy 60 30 5 0 5 0 0 90 5 19
2019 Security 32 40 18 0 0 6 4 80 0 23
2019 Science and technology 39 35 15 4 2 4 1 78 6 1371
2019 Administration and operations 49 33 11 2 1 3 0 85 4 477
2019 Human resources 58 30 7 1 1 2 0 90 3 251
2019 Financial management 46 35 9 3 3 4 0 85 6 161
2019 Procurement 45 22 34 0 0 0 0 66 0 24
2019 Real property 42 28 15 5 0 10 0 77 6 34
2019 Materiel management 54 30 16 0 0 0 0 84 0 19
2019 Information management 53 34 7 4 1 2 0 88 5 103
2019 Information technology 51 32 10 2 0 5 0 87 2 237
2019 Internal audit 53 12 19 5 4 7 0 69 10 21
2019 Evaluation 59 28 0 7 0 5 0 92 8 41
2019 Data sciences 41 33 16 4 2 4 0 77 6 182
2019 Policy 47 38 8 2 2 3 0 88 4 564
2019 Project management 43 36 13 4 1 2 0 81 5 209
2019 Other services to the public 41 36 13 3 1 6 0 82 4 79
2019 None of the above 40 34 13 3 2 6 1 80 5 225
2018 Client contact centre 34 27 36 3 0 0 0 61 3 50
2018 Federal regulators 43 35 11 6 1 5 0 82 7 354
2018 Compliance, inspection and enforcement 29 34 22 6 4 4 0 67 10 206
2018 Communications or public affairs 37 43 11 2 2 4 0 84 5 127
2018 Access to information and privacy 31 38 17 0 0 13 0 81 0 18
2018 Security 32 45 17 0 6 0 0 77 6 16
2018 Science and technology 32 37 19 4 2 6 0 73 7 1387
2018 Library services 38 27 19 5 0 12 0 73 5 16
2018 Administration and operations 45 35 11 2 2 4 0 84 4 394
2018 Human resources 53 36 6 2 0 2 0 91 2 214
2018 Financial management 38 41 11 4 1 5 0 83 5 145
2018 Procurement 35 30 25 5 0 5 0 68 5 23
2018 Real property 38 30 19 3 3 7 0 73 6 32
2018 Materiel management 47 35 9 0 0 9 0 90 0 14
2018 Information management 48 33 8 4 0 6 1 87 5 90
2018 Information technology 45 35 11 2 1 6 0 85 3 171
2018 Internal audit 28 56 10 0 0 6 0 89 0 16
2018 Evaluation 62 21 5 5 0 5 0 88 6 37
2018 Data sciences 40 35 14 5 3 3 1 78 8 135
2018 Policy 40 41 9 3 1 5 1 86 5 476
2018 Project management 42 42 9 3 1 3 0 87 4 143
2018 Other services to the public 27 46 13 4 0 9 1 81 5 69
2018 None of the above 33 39 15 3 3 7 0 77 6 190
2017 Client contact centre 32 45 16 4 0 3 0 80 4 55
2017 Federal regulators 28 45 13 5 1 8 1 79 7 332
2017 Compliance, inspection and enforcement 29 37 21 6 1 6 0 71 7 226
2017 Communications or public affairs 25 37 15 7 5 10 1 70 13 102
2017 Access to information and privacy 44 28 12 0 0 16 0 86 0 18
2017 Security 27 57 16 0 0 0 0 84 0 19
2017 Science and technology 33 39 14 5 2 6 1 78 7 1578
2017 Library services 42 33 8 8 8 0 0 76 16 12
2017 Administration and operations 36 38 13 4 4 5 1 78 8 391
2017 Human resources 51 34 9 2 3 1 0 86 5 189
2017 Financial management 38 36 18 2 2 3 1 77 4 126
2017 Procurement 39 30 0 20 10 0 0 70 30 10
2017 Real property 32 48 13 5 2 0 0 80 7 40
2017 Materiel management 29 25 35 0 0 0 11 61 0 14
2017 Information management 45 33 10 2 1 6 2 85 4 96
2017 Information technology 42 28 14 3 2 9 1 78 6 207
2017 Internal audit 36 42 8 0 7 8 0 84 7 14
2017 Evaluation 43 37 11 3 3 3 0 82 6 35
2017 Data sciences 25 36 21 10 3 4 1 65 13 137
2017 Policy 34 34 16 8 1 7 0 73 10 397
2017 Project management 40 33 14 3 2 7 0 79 5 143
2017 Other services to the public 36 36 18 2 4 5 0 75 6 87
2017 None of the above 28 38 19 2 4 8 0 73 7 268
2014 Client contact centre 31 38 20 1 0 10 0 77 2 67
2014 Federal regulators 36 39 12 3 1 10 0 82 5 457
2014 Compliance, inspection and enforcement 36 33 17 5 1 7 0 75 7 246
2014 Communications or public affairs 36 34 19 5 1 6 0 74 6 117
2014 Access to information and privacy 33 43 13 7 5 0 0 75 12 17
2014 Security 33 43 9 0 0 9 6 89 0 21
2014 Science and technology 39 37 14 3 1 6 1 81 4 1648
2014 Library services 34 66 0 0 0 0 0 100 0 12
2014 Legal services 42 51 0 0 8 0 0 92 8 14
2014 Administration and operations 43 33 14 3 2 4 1 80 5 513
2014 Human resources 43 32 14 5 2 3 1 77 8 180
2014 Financial management 39 39 13 1 2 6 0 83 3 174
2014 Procurement 19 44 13 18 0 6 0 67 19 16
2014 Real property 32 44 9 8 2 3 2 79 11 33
2014 Materiel management 56 22 3 8 5 6 0 82 14 20
2014 Information management 41 38 15 1 2 3 0 81 3 110
2014 Information technology 40 32 15 1 1 10 0 80 3 225
2014 Internal audit 53 24 23 0 0 0 0 77 0 17
2014 Evaluation 42 33 8 3 0 13 0 87 3 36
2014 Other services to the public 37 34 16 3 3 7 1 76 6 163
2014 None of the above 34 35 15 3 5 8 1 75 9 487

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 33 12 4 0 14 0 81 5 54
2020 Federal regulators 34 39 14 6 2 5 1 77 8 325
2020 Compliance, inspection and enforcement 27 31 22 6 4 8 2 65 11 228
2020 Communications or public affairs 42 39 12 3 0 3 1 84 3 96
2020 Security 27 31 21 7 0 15 0 67 8 28
2020 Science and technology 32 35 16 6 2 8 1 74 8 1326
2020 Administration and operations 45 32 13 3 1 5 1 82 4 458
2020 Human resources 43 39 10 1 1 4 1 86 3 214
2020 Financial management 46 26 12 4 1 10 1 82 5 139
2020 Procurement 35 44 7 0 0 10 3 92 0 28
2020 Real property 43 38 6 9 2 2 0 83 11 54
2020 Materiel management 47 28 10 5 5 0 5 79 11 22
2020 Information management 48 26 17 2 0 4 2 79 3 86
2020 Information technology 38 30 15 3 1 14 0 79 4 197
2020 Internal audit 31 38 15 0 6 9 0 77 7 15
2020 Evaluation 46 32 6 4 0 11 0 88 5 47
2020 Data sciences 28 33 17 5 3 11 2 71 9 139
2020 Policy 29 42 13 7 2 6 0 76 10 555
2020 Project management 35 35 18 3 2 8 0 75 5 208
2020 Other services to the public 26 39 18 4 3 9 1 73 8 76
2020 None of the above 36 32 17 6 2 7 0 73 8 217

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 43 7 0 5 2 4 87 5 54
2020 Federal regulators 45 33 9 3 5 3 2 83 8 325
2020 Compliance, inspection and enforcement 47 30 12 5 4 1 1 79 9 224
2020 Communications or public affairs 40 37 12 1 2 4 3 84 3 96
2020 Access to information and privacy 44 42 14 0 0 0 0 86 0 14
2020 Security 47 19 13 3 3 15 0 77 8 28
2020 Science and technology 44 35 9 5 2 4 2 84 7 1326
2020 Library services 38 41 13 0 0 8 0 86 0 14
2020 Administration and operations 50 32 8 3 2 3 2 86 6 455
2020 Human resources 54 27 8 4 2 3 2 85 6 212
2020 Financial management 49 25 14 6 1 3 3 78 7 138
2020 Procurement 45 33 11 8 0 4 0 81 8 28
2020 Real property 50 34 9 4 2 2 0 85 6 54
2020 Materiel management 63 18 5 5 5 0 5 84 11 22
2020 Information management 56 28 6 3 0 5 1 90 3 84
2020 Information technology 52 29 10 5 2 1 1 83 7 197
2020 Internal audit 38 50 6 0 6 0 0 87 6 15
2020 Evaluation 55 31 4 2 0 6 2 93 2 47
2020 Data sciences 43 29 10 8 3 5 2 78 12 138
2020 Policy 45 35 8 5 1 3 1 84 7 553
2020 Project management 44 34 9 2 1 7 3 86 4 206
2020 Other services to the public 53 26 7 4 4 3 3 84 9 76
2020 None of the above 48 26 10 7 4 3 3 79 11 217

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 56 29 10 3 1 0 0 86 4 54
2020 Federal regulators 50 33 11 4 2 0 0 84 5 326
2020 Compliance, inspection and enforcement 49 32 12 3 4 0 0 81 7 225
2020 Communications or public affairs 53 36 7 3 1 0 0 89 4 96
2020 Security 29 53 11 7 0 0 0 82 7 28
2020 Science and technology 52 35 7 4 2 1 0 88 5 1323
2020 Administration and operations 61 30 6 3 1 0 0 90 4 455
2020 Human resources 68 28 2 0 2 0 0 96 2 213
2020 Financial management 58 29 8 3 1 0 1 88 4 139
2020 Procurement 67 26 0 4 0 4 0 96 4 28
2020 Real property 58 30 9 2 0 2 0 89 2 54
2020 Materiel management 82 13 0 0 5 0 0 95 5 22
2020 Information management 71 18 6 3 1 0 0 89 5 85
2020 Information technology 62 29 4 4 1 0 0 92 5 196
2020 Internal audit 54 34 13 0 0 0 0 87 0 15
2020 Evaluation 71 25 2 2 0 0 0 96 2 46
2020 Data sciences 58 25 14 2 1 1 0 83 3 137
2020 Policy 57 35 5 3 1 0 0 92 4 552
2020 Project management 59 33 5 2 1 0 0 92 3 208
2020 Other services to the public 68 23 4 5 0 1 0 91 5 76
2020 None of the above 57 32 6 3 3 0 0 89 6 217
2019 Client contact centre 60 32 6 1 0 0 0 93 1 61
2019 Federal regulators 50 35 9 5 1 0 0 85 6 366
2019 Compliance, inspection and enforcement 48 35 10 5 2 0 0 83 7 257
2019 Communications or public affairs 65 23 6 4 2 0 0 88 6 129
2019 Access to information and privacy 65 30 0 5 0 0 0 95 5 19
2019 Security 31 31 30 4 0 4 0 64 4 23
2019 Science and technology 48 36 8 4 2 0 0 85 7 1374
2019 Administration and operations 59 28 9 3 1 0 0 87 4 479
2019 Human resources 69 24 3 2 2 0 0 94 3 250
2019 Financial management 54 36 6 2 3 0 0 89 5 163
2019 Procurement 57 26 17 0 0 0 0 83 0 24
2019 Real property 44 34 13 5 3 0 0 78 9 34
2019 Materiel management 58 25 12 6 0 0 0 82 6 19
2019 Information management 61 30 6 2 1 0 0 91 3 102
2019 Information technology 58 31 7 2 2 0 0 89 4 237
2019 Internal audit 65 27 8 0 0 0 0 92 0 22
2019 Evaluation 72 19 6 3 0 0 0 90 3 41
2019 Data sciences 53 36 6 3 1 1 0 89 4 183
2019 Policy 59 32 4 3 2 0 0 91 5 562
2019 Project management 56 30 10 2 2 0 0 86 4 209
2019 Other services to the public 51 38 8 0 3 0 0 89 3 79
2019 None of the above 47 33 11 5 2 2 1 82 7 226
2018 Client contact centre 45 44 9 2 0 0 0 89 2 50
2018 Federal regulators 41 47 7 4 1 0 0 88 5 354
2018 Compliance, inspection and enforcement 40 41 11 5 3 0 0 81 8 206
2018 Communications or public affairs 50 35 9 5 1 1 0 86 6 127
2018 Access to information and privacy 50 50 0 0 0 0 0 100 0 18
2018 Security 38 27 23 0 4 8 0 70 4 16
2018 Science and technology 42 41 10 4 2 0 0 84 6 1385
2018 Library services 43 45 11 0 0 0 0 89 0 16
2018 Administration and operations 52 37 6 3 2 0 0 89 5 394
2018 Human resources 64 31 3 2 1 0 0 95 3 215
2018 Financial management 46 40 7 4 3 1 0 86 7 145
2018 Procurement 40 28 27 5 0 0 0 68 5 23
2018 Real property 48 27 19 0 6 0 0 75 6 32
2018 Materiel management 32 48 20 0 0 0 0 80 0 14
2018 Information management 50 36 12 2 0 0 0 86 2 90
2018 Information technology 50 38 7 3 1 1 0 89 4 172
2018 Internal audit 45 38 12 6 0 0 0 83 6 16
2018 Evaluation 65 24 3 5 3 0 0 89 8 37
2018 Data sciences 48 34 10 6 3 0 0 81 9 135
2018 Policy 57 33 4 4 1 0 0 91 5 479
2018 Project management 47 43 4 4 2 0 0 90 6 143
2018 Other services to the public 46 37 13 3 0 0 0 84 3 69
2018 None of the above 40 38 13 4 3 1 0 80 8 188
2017 Client contact centre 45 44 7 2 0 1 0 91 2 55
2017 Federal regulators 37 44 12 4 2 1 0 81 6 331
2017 Compliance, inspection and enforcement 37 44 12 5 2 0 0 81 7 226
2017 Communications or public affairs 38 32 12 9 8 1 0 71 17 103
2017 Access to information and privacy 54 28 11 7 0 0 0 82 7 17
2017 Security 26 42 32 0 0 0 0 68 0 19
2017 Science and technology 43 41 9 5 2 0 0 84 7 1582
2017 Library services 40 36 16 0 8 0 0 76 8 12
2017 Administration and operations 46 39 8 4 3 0 0 85 7 391
2017 Human resources 59 32 4 3 2 0 0 91 6 189
2017 Financial management 44 37 10 6 2 0 0 81 9 126
2017 Procurement 39 30 20 10 0 0 0 70 10 10
2017 Real property 41 41 5 11 2 0 0 82 13 41
2017 Materiel management 52 31 6 0 11 0 0 83 11 14
2017 Information management 52 35 8 3 1 0 0 87 4 96
2017 Information technology 51 36 7 2 3 0 0 87 5 206
2017 Internal audit 50 36 8 0 7 0 0 86 7 14
2017 Evaluation 52 40 3 5 0 0 0 92 5 35
2017 Data sciences 44 40 12 3 1 0 0 84 4 137
2017 Policy 48 37 6 5 2 1 0 86 7 396
2017 Project management 50 33 11 4 1 0 0 84 6 143
2017 Other services to the public 47 35 9 2 4 2 0 84 7 87
2017 None of the above 40 40 9 9 3 0 0 79 12 268
2014 Client contact centre 39 39 19 2 0 1 0 79 2 68
2014 Federal regulators 43 42 8 5 2 0 0 85 7 456
2014 Compliance, inspection and enforcement 37 38 13 6 5 0 0 76 11 247
2014 Communications or public affairs 39 45 10 4 1 1 0 85 5 117
2014 Access to information and privacy 38 45 12 6 0 0 0 82 6 18
2014 Security 34 47 15 0 0 5 0 85 0 21
2014 Science and technology 43 38 11 4 2 0 0 82 7 1647
2014 Library services 49 43 8 0 0 0 0 92 0 12
2014 Legal services 35 42 8 14 0 0 0 78 14 14
2014 Administration and operations 48 40 7 4 2 0 0 88 6 511
2014 Human resources 50 36 6 5 3 1 0 86 8 178
2014 Financial management 47 41 9 2 1 0 0 88 3 174
2014 Procurement 44 32 6 13 5 0 0 76 18 16
2014 Real property 48 30 12 4 7 0 0 78 10 33
2014 Materiel management 55 36 3 0 5 0 0 91 5 20
2014 Information management 49 39 8 4 1 0 0 88 5 110
2014 Information technology 43 40 9 4 3 1 0 84 7 225
2014 Internal audit 64 36 0 0 0 0 0 100 0 17
2014 Evaluation 53 34 6 3 3 2 0 89 6 36
2014 Other services to the public 44 38 11 5 3 0 0 82 7 164
2014 None of the above 45 35 10 6 3 1 0 81 9 488

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 49 34 14 3 0 0 0 83 3 54
2020 Federal regulators 46 32 14 5 2 0 0 79 7 324
2020 Compliance, inspection and enforcement 38 27 17 10 7 0 0 65 18 227
2020 Communications or public affairs 45 31 11 9 3 0 0 76 13 96
2020 Security 29 32 23 0 17 0 0 60 17 28
2020 Science and technology 42 38 13 5 2 0 0 80 7 1322
2020 Administration and operations 54 31 9 4 2 0 0 85 6 455
2020 Human resources 65 24 7 2 1 0 0 89 4 213
2020 Financial management 51 29 14 4 2 0 1 80 6 138
2020 Procurement 47 30 23 0 0 0 0 77 0 27
2020 Real property 47 35 12 4 0 0 2 84 4 53
2020 Materiel management 67 13 10 6 5 0 0 80 11 22
2020 Information management 58 34 6 1 1 0 0 92 2 83
2020 Information technology 54 32 9 3 3 0 0 85 6 197
2020 Internal audit 38 37 25 0 0 0 0 75 0 15
2020 Evaluation 66 26 2 2 4 0 0 92 6 47
2020 Data sciences 47 30 13 8 1 0 0 77 10 138
2020 Policy 50 35 10 3 1 0 0 85 5 553
2020 Project management 45 35 15 4 1 0 0 80 5 208
2020 Other services to the public 54 33 9 4 0 0 0 87 4 76
2020 None of the above 43 35 12 6 5 0 0 78 11 214
2019 Client contact centre 42 38 17 1 1 0 0 80 3 62
2019 Federal regulators 37 40 15 4 3 1 0 77 8 366
2019 Compliance, inspection and enforcement 40 30 16 8 5 0 0 70 14 257
2019 Communications or public affairs 48 29 14 6 2 1 0 77 9 129
2019 Access to information and privacy 31 39 15 10 5 0 0 70 15 19
2019 Security 24 16 33 17 9 0 0 41 26 22
2019 Science and technology 40 36 14 7 4 0 0 76 10 1374
2019 Administration and operations 53 31 10 3 2 0 0 84 5 476
2019 Human resources 62 27 6 2 3 0 0 89 4 250
2019 Financial management 47 34 11 4 4 0 0 81 8 163
2019 Procurement 35 43 13 9 0 0 0 78 9 24
2019 Real property 23 48 15 6 8 0 0 71 14 32
2019 Materiel management 46 25 29 0 0 0 0 71 0 19
2019 Information management 50 34 9 6 1 0 0 84 7 102
2019 Information technology 49 32 11 4 3 0 0 82 6 237
2019 Internal audit 50 36 10 0 0 4 0 90 0 22
2019 Evaluation 53 32 6 3 2 0 2 88 6 41
2019 Data sciences 43 36 13 6 1 1 0 80 7 183
2019 Policy 51 32 10 4 3 0 0 84 6 564
2019 Project management 46 36 12 4 2 0 0 82 6 209
2019 Other services to the public 38 42 14 4 3 0 0 79 7 79
2019 None of the above 36 34 19 7 4 2 1 71 10 225
2018 Client contact centre 28 45 15 9 4 0 0 72 13 50
2018 Federal regulators 32 45 15 6 2 0 0 77 8 352
2018 Compliance, inspection and enforcement 25 38 18 12 6 0 0 63 19 206
2018 Communications or public affairs 31 34 16 13 4 2 0 67 17 127
2018 Access to information and privacy 40 49 11 0 0 0 0 89 0 18
2018 Security 17 36 17 12 18 0 0 53 29 16
2018 Science and technology 34 37 18 7 3 1 0 71 11 1390
2018 Library services 43 45 11 0 0 0 0 89 0 16
2018 Administration and operations 45 34 12 6 3 0 0 79 8 394
2018 Human resources 59 29 8 2 2 0 0 88 4 214
2018 Financial management 40 34 14 5 6 1 0 75 11 145
2018 Procurement 37 31 18 14 0 0 0 68 14 23
2018 Real property 31 27 20 13 9 0 0 58 22 32
2018 Materiel management 11 26 33 14 16 0 0 36 30 14
2018 Information management 44 37 15 4 0 0 0 81 4 90
2018 Information technology 42 32 19 5 1 1 0 75 6 172
2018 Internal audit 55 28 6 11 0 0 0 83 11 16
2018 Evaluation 59 22 5 5 8 0 0 81 14 37
2018 Data sciences 38 39 12 10 2 0 0 77 11 133
2018 Policy 46 32 12 6 3 1 0 79 9 476
2018 Project management 38 35 21 3 3 0 0 73 7 143
2018 Other services to the public 41 25 21 10 3 0 0 66 13 70
2018 None of the above 28 33 24 10 5 1 0 61 15 189
2017 Client contact centre 38 40 14 5 2 1 0 79 7 55
2017 Federal regulators 30 43 13 7 5 2 0 75 12 332
2017 Compliance, inspection and enforcement 23 34 21 14 6 1 0 59 20 226
2017 Communications or public affairs 21 28 20 18 13 1 0 49 31 103
2017 Access to information and privacy 45 48 0 6 0 0 0 94 6 18
2017 Security 16 9 48 16 11 0 0 26 26 19
2017 Science and technology 32 38 18 8 3 1 0 71 11 1579
2017 Library services 32 44 16 8 0 0 0 76 8 12
2017 Administration and operations 37 37 16 5 4 1 0 75 9 391
2017 Human resources 52 33 8 3 3 0 0 85 7 189
2017 Financial management 38 35 11 10 7 0 0 72 17 126
2017 Procurement 39 30 20 0 10 0 0 70 10 10
2017 Real property 45 25 7 20 2 0 0 71 23 41
2017 Materiel management 16 50 17 6 11 0 0 66 17 14
2017 Information management 38 41 12 5 2 2 0 81 7 96
2017 Information technology 39 34 16 4 5 1 0 74 9 206
2017 Internal audit 56 36 7 0 0 0 0 93 0 14
2017 Evaluation 26 50 12 6 4 3 0 78 10 35
2017 Data sciences 35 39 16 6 3 1 0 75 9 137
2017 Policy 43 33 14 7 2 1 0 76 10 397
2017 Project management 37 37 17 6 3 0 0 73 9 143
2017 Other services to the public 32 43 9 8 6 2 0 77 14 87
2017 None of the above 28 39 14 11 7 2 0 68 18 267
2014 Client contact centre 31 26 26 13 1 2 0 59 15 68
2014 Federal regulators 22 40 19 12 6 1 0 62 18 457
2014 Compliance, inspection and enforcement 20 39 16 17 9 0 0 58 26 247
2014 Communications or public affairs 18 34 20 17 8 3 0 53 26 117
2014 Access to information and privacy 21 38 30 11 0 0 0 59 11 18
2014 Security 28 34 23 15 0 0 0 62 15 21
2014 Science and technology 28 39 17 11 4 0 0 67 16 1647
2014 Library services 49 8 28 15 0 0 0 57 15 12
2014 Legal services 29 47 8 8 8 0 0 76 16 14
2014 Administration and operations 33 39 16 8 4 1 0 72 12 513
2014 Human resources 35 33 15 11 5 2 0 69 16 180
2014 Financial management 32 37 20 6 3 1 0 70 10 174
2014 Procurement 6 44 32 6 11 0 0 50 18 16
2014 Real property 15 48 17 9 10 0 0 63 20 33
2014 Materiel management 38 35 10 15 3 0 0 72 18 20
2014 Information management 33 43 18 5 1 0 0 76 6 110
2014 Information technology 25 33 21 14 4 1 0 59 19 225
2014 Internal audit 17 71 0 12 0 0 0 88 12 17
2014 Evaluation 27 51 16 6 0 0 0 78 6 36
2014 Other services to the public 32 36 14 12 5 1 0 69 17 164
2014 None of the above 26 36 18 13 6 1 0 63 19 489

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 40 13 3 0 0 0 84 3 52
2020 Federal regulators 41 37 14 4 3 1 0 79 7 325
2020 Compliance, inspection and enforcement 34 30 16 11 9 0 0 64 21 224
2020 Communications or public affairs 45 34 11 8 1 0 0 79 10 95
2020 Security 24 33 26 7 10 0 0 57 17 28
2020 Science and technology 38 40 12 7 2 0 0 79 9 1322
2020 Administration and operations 52 33 10 4 2 0 0 85 5 453
2020 Human resources 63 28 5 1 2 0 0 92 3 212
2020 Financial management 50 31 12 4 2 0 1 82 7 137
2020 Procurement 49 30 11 7 4 0 0 79 11 28
2020 Real property 47 28 16 6 1 0 2 76 7 52
2020 Materiel management 62 18 16 0 5 0 0 80 5 22
2020 Information management 52 38 7 1 1 0 0 90 2 84
2020 Information technology 52 33 8 5 2 0 0 85 7 196
2020 Internal audit 38 43 19 0 0 0 0 81 0 15
2020 Evaluation 63 29 2 2 4 0 0 92 6 47
2020 Data sciences 46 28 14 10 2 0 0 74 12 139
2020 Policy 48 38 10 4 2 0 0 85 5 548
2020 Project management 43 39 13 4 2 0 0 82 6 207
2020 Other services to the public 48 41 9 2 2 0 0 88 3 76
2020 None of the above 41 35 12 8 4 0 0 76 12 215
2019 Client contact centre 40 36 22 1 0 0 0 76 1 62
2019 Federal regulators 38 39 14 6 3 0 0 77 9 363
2019 Compliance, inspection and enforcement 36 38 10 9 6 0 0 75 15 258
2019 Communications or public affairs 51 27 12 6 3 0 0 79 9 129
2019 Access to information and privacy 31 37 12 20 0 0 0 68 20 19
2019 Security 28 24 24 21 4 0 0 51 25 23
2019 Science and technology 35 39 14 8 3 0 0 74 12 1364
2019 Administration and operations 52 32 10 5 1 0 0 83 6 475
2019 Human resources 60 28 6 3 3 0 0 88 6 248
2019 Financial management 47 35 10 6 3 0 0 82 8 163
2019 Procurement 38 40 9 13 0 0 0 78 13 24
2019 Real property 33 33 14 12 7 0 0 66 20 34
2019 Materiel management 46 30 18 6 0 0 0 76 6 19
2019 Information management 45 35 12 8 0 0 0 80 8 102
2019 Information technology 45 38 10 5 2 1 0 84 7 234
2019 Internal audit 52 29 19 0 0 0 0 81 0 21
2019 Evaluation 49 39 4 8 0 0 0 88 8 40
2019 Data sciences 39 41 11 6 2 0 0 80 9 183
2019 Policy 49 36 8 4 3 0 0 85 7 563
2019 Project management 44 35 13 6 1 0 0 79 7 206
2019 Other services to the public 33 43 14 8 3 0 0 76 10 78
2019 None of the above 33 38 15 8 3 2 1 72 12 222
2018 Client contact centre 28 48 13 8 2 0 0 76 11 50
2018 Federal regulators 29 50 13 5 3 0 0 79 8 353
2018 Compliance, inspection and enforcement 22 39 20 11 8 0 0 61 18 204
2018 Communications or public affairs 29 39 17 10 3 2 0 70 13 125
2018 Access to information and privacy 42 40 17 0 0 0 0 83 0 17
2018 Security 25 28 17 6 24 0 0 53 29 16
2018 Science and technology 30 41 16 10 3 1 0 71 13 1384
2018 Library services 43 45 11 0 0 0 0 89 0 16
2018 Administration and operations 43 37 12 6 3 0 0 80 9 391
2018 Human resources 59 30 8 1 2 0 0 89 3 212
2018 Financial management 38 38 14 3 6 1 0 77 9 146
2018 Procurement 37 18 28 12 5 0 0 55 17 23
2018 Real property 36 28 19 14 3 0 0 64 17 31
2018 Materiel management 20 35 21 14 9 0 0 55 24 14
2018 Information management 39 39 16 6 0 0 0 78 6 90
2018 Information technology 39 38 18 4 1 0 0 77 5 171
2018 Internal audit 43 39 6 6 0 6 0 88 6 16
2018 Evaluation 54 27 8 5 5 0 0 81 11 37
2018 Data sciences 38 39 11 10 3 0 0 76 13 135
2018 Policy 44 35 12 6 2 1 0 80 8 476
2018 Project management 37 34 18 6 4 0 0 71 10 142
2018 Other services to the public 34 39 15 7 5 0 0 73 12 70
2018 None of the above 27 34 24 9 5 1 0 62 14 190
2017 Client contact centre 37 37 18 5 2 1 0 75 7 55
2017 Federal regulators 30 44 13 8 4 1 0 75 12 332
2017 Compliance, inspection and enforcement 21 36 20 16 5 1 0 58 22 226
2017 Communications or public affairs 22 35 14 22 8 0 0 56 30 103
2017 Access to information and privacy 39 55 0 6 0 0 0 94 6 18
2017 Security 11 20 37 16 16 0 0 31 32 19
2017 Science and technology 29 42 15 10 4 0 0 72 13 1575
2017 Library services 32 52 8 0 8 0 0 84 8 12
2017 Administration and operations 37 39 13 7 4 1 0 76 10 390
2017 Human resources 53 35 7 2 4 0 0 88 6 189
2017 Financial management 35 36 11 12 6 0 0 71 18 125
2017 Procurement 39 30 20 10 0 0 0 70 10 10
2017 Real property 32 36 11 21 0 0 0 68 21 41
2017 Materiel management 27 50 13 0 11 0 0 76 11 14
2017 Information management 36 42 15 5 2 0 0 78 7 96
2017 Information technology 34 39 16 6 4 0 0 74 10 206
2017 Internal audit 64 29 0 7 0 0 0 93 7 14
2017 Evaluation 26 47 17 3 7 0 0 73 10 35
2017 Data sciences 32 43 14 8 2 1 0 75 10 135
2017 Policy 42 33 15 8 1 0 0 76 9 397
2017 Project management 33 39 16 8 4 0 0 72 12 143
2017 Other services to the public 30 40 16 7 7 1 0 70 14 87
2017 None of the above 26 41 13 10 9 1 0 68 19 268
2014 Client contact centre 28 35 23 13 0 0 0 64 13 68
2014 Federal regulators 21 40 17 14 7 0 0 61 21 457
2014 Compliance, inspection and enforcement 19 36 16 20 9 0 0 56 29 247
2014 Communications or public affairs 16 40 22 15 7 1 0 56 21 117
2014 Access to information and privacy 21 38 30 11 0 0 0 59 11 18
2014 Security 23 39 29 9 0 0 0 62 9 21
2014 Science and technology 26 38 18 14 5 0 0 64 18 1647
2014 Library services 49 8 32 0 11 0 0 57 11 12
2014 Legal services 29 47 16 0 8 0 0 76 8 14
2014 Administration and operations 31 42 15 9 4 0 0 73 12 512
2014 Human resources 36 34 14 12 4 0 0 70 16 180
2014 Financial management 31 40 20 5 3 1 0 72 8 174
2014 Procurement 12 32 32 13 11 0 0 44 24 16
2014 Real property 18 45 21 9 7 0 0 63 16 33
2014 Materiel management 32 48 9 6 5 0 0 80 11 20
2014 Information management 33 42 15 9 1 0 0 75 10 109
2014 Information technology 24 39 20 13 4 0 0 63 16 225
2014 Internal audit 17 71 12 0 0 0 0 88 0 17
2014 Evaluation 31 50 11 8 0 0 0 81 8 36
2014 Other services to the public 25 40 14 16 6 0 0 65 21 164
2014 None of the above 25 36 20 14 5 1 0 62 19 488

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 35 19 5 2 6 0 73 7 54
2020 Federal regulators 45 26 15 7 4 3 0 74 11 326
2020 Compliance, inspection and enforcement 26 24 25 13 9 1 1 52 23 227
2020 Communications or public affairs 42 20 25 8 4 2 0 63 12 96
2020 Security 19 25 22 15 10 7 3 48 28 28
2020 Science and technology 39 29 17 7 3 3 1 71 11 1324
2020 Administration and operations 50 24 16 5 3 2 0 76 8 457
2020 Human resources 63 18 11 4 2 2 0 82 7 215
2020 Financial management 45 29 16 6 1 3 0 76 8 139
2020 Procurement 38 29 23 7 4 0 0 67 11 28
2020 Real property 38 28 14 11 4 6 0 69 16 53
2020 Materiel management 49 23 8 0 11 10 0 79 12 22
2020 Information management 52 27 14 6 1 1 0 79 7 84
2020 Information technology 48 27 15 4 4 2 1 77 8 196
2020 Internal audit 40 25 19 0 0 16 0 77 0 15
2020 Evaluation 46 35 4 6 4 5 0 85 10 47
2020 Data sciences 38 28 20 7 4 2 0 68 11 139
2020 Policy 42 29 17 6 3 3 0 73 9 553
2020 Project management 41 28 15 8 3 5 0 73 11 208
2020 Other services to the public 51 21 19 2 3 4 0 76 4 76
2020 None of the above 39 28 19 5 5 3 1 70 11 217
2019 Client contact centre 41 25 19 5 6 4 0 69 11 62
2019 Federal regulators 36 30 19 8 5 2 0 67 13 366
2019 Compliance, inspection and enforcement 30 31 13 13 8 4 1 65 22 258
2019 Communications or public affairs 44 24 13 7 8 2 1 71 16 130
2019 Access to information and privacy 41 15 24 5 10 5 0 59 16 19
2019 Security 13 25 31 21 4 6 0 40 27 23
2019 Science and technology 37 29 18 8 5 3 1 69 13 1376
2019 Administration and operations 47 21 19 6 3 3 0 71 9 481
2019 Human resources 59 20 12 5 3 1 0 79 8 251
2019 Financial management 43 27 14 7 7 2 0 72 14 162
2019 Procurement 40 25 9 9 9 9 0 71 19 24
2019 Real property 34 27 15 13 7 4 0 63 21 34
2019 Materiel management 52 27 3 12 6 0 0 78 18 19
2019 Information management 45 20 18 11 5 2 0 65 17 102
2019 Information technology 44 27 19 5 4 1 0 72 9 237
2019 Internal audit 27 36 14 8 11 4 0 66 19 22
2019 Evaluation 38 34 7 15 4 2 0 73 20 41
2019 Data sciences 39 26 16 12 3 4 1 68 15 184
2019 Policy 41 25 17 10 5 3 0 67 15 566
2019 Project management 37 32 17 10 3 1 0 69 14 208
2019 Other services to the public 37 27 18 4 2 8 3 72 7 79
2019 None of the above 31 25 21 10 6 5 1 60 17 226
2018 Client contact centre 28 31 26 2 9 4 0 62 12 50
2018 Federal regulators 32 30 21 11 4 2 0 63 16 353
2018 Compliance, inspection and enforcement 25 28 22 10 10 3 1 56 21 205
2018 Communications or public affairs 23 33 19 16 5 4 0 58 22 125
2018 Access to information and privacy 13 44 16 15 5 6 0 61 22 18
2018 Security 42 0 17 29 4 8 0 45 36 16
2018 Science and technology 33 30 19 9 5 3 1 65 15 1391
2018 Library services 39 38 12 7 0 5 0 80 7 16
2018 Administration and operations 39 31 14 8 5 2 1 72 14 394
2018 Human resources 57 23 11 6 2 1 0 80 9 215
2018 Financial management 34 32 18 10 5 1 0 67 15 145
2018 Procurement 39 26 21 9 5 0 0 65 14 23
2018 Real property 37 28 15 3 10 7 0 70 14 32
2018 Materiel management 20 16 24 9 21 9 0 40 33 14
2018 Information management 35 36 16 9 3 2 0 72 12 90
2018 Information technology 37 34 19 8 2 1 0 71 10 172
2018 Internal audit 32 43 8 17 0 0 0 75 17 16
2018 Evaluation 30 39 20 3 8 0 0 69 11 36
2018 Data sciences 30 32 16 11 7 1 3 65 19 134
2018 Policy 34 25 19 14 5 4 0 61 19 479
2018 Project management 33 24 22 11 6 3 0 59 18 143
2018 Other services to the public 40 22 19 3 6 6 3 69 9 70
2018 None of the above 25 25 27 11 8 5 0 52 20 190
2017 Client contact centre 40 28 16 12 0 4 0 71 12 53
2017 Federal regulators 32 31 18 12 6 3 0 64 18 331
2017 Compliance, inspection and enforcement 22 26 19 18 11 4 0 50 31 226
2017 Communications or public affairs 18 31 19 12 16 3 0 51 29 103
2017 Access to information and privacy 40 27 16 12 0 5 0 70 13 18
2017 Security 16 17 26 30 11 0 0 33 40 19
2017 Science and technology 32 30 17 9 5 5 2 67 14 1579
2017 Library services 51 8 41 0 0 0 0 59 0 12
2017 Administration and operations 39 29 18 6 5 3 1 70 12 391
2017 Human resources 49 28 12 3 5 3 0 79 8 189
2017 Financial management 31 34 11 12 7 4 1 69 20 126
2017 Procurement 39 30 0 20 0 10 0 77 23 10
2017 Real property 30 30 20 7 11 2 0 61 18 41
2017 Materiel management 11 19 29 13 11 17 0 36 28 14
2017 Information management 39 21 23 8 3 4 1 63 12 96
2017 Information technology 40 26 23 4 2 4 0 69 7 207
2017 Internal audit 21 35 15 0 7 15 7 72 9 14
2017 Evaluation 24 37 15 9 16 0 0 61 25 34
2017 Data sciences 30 31 20 7 6 5 1 64 14 136
2017 Policy 37 20 17 13 6 7 1 61 20 395
2017 Project management 35 28 22 9 5 3 0 64 14 143
2017 Other services to the public 33 30 17 12 2 3 2 67 16 87
2017 None of the above 28 25 20 8 10 8 0 58 20 267
2014 Client contact centre 27 31 20 14 3 4 2 61 17 68
2014 Federal regulators 24 26 21 16 8 5 0 53 25 457
2014 Compliance, inspection and enforcement 21 27 16 18 13 4 1 51 32 247
2014 Communications or public affairs 20 21 20 20 13 6 1 44 35 117
2014 Access to information and privacy 28 37 7 11 11 6 0 70 23 18
2014 Security 24 28 29 9 5 6 0 55 15 21
2014 Science and technology 30 31 20 8 5 5 2 65 14 1645
2014 Library services 49 15 17 0 11 8 0 70 12 12
2014 Legal services 29 22 27 15 8 0 0 51 22 14
2014 Administration and operations 34 26 18 9 8 5 0 63 18 513
2014 Human resources 31 27 17 11 9 3 2 61 21 180
2014 Financial management 33 29 20 10 6 3 0 63 16 174
2014 Procurement 12 38 32 6 11 0 0 50 18 16
2014 Real property 24 28 12 21 6 9 0 57 30 33
2014 Materiel management 37 24 16 16 7 0 0 61 23 20
2014 Information management 33 29 20 12 4 2 0 63 16 110
2014 Information technology 29 31 16 13 7 5 0 62 21 225
2014 Internal audit 23 40 12 25 0 0 0 63 25 17
2014 Evaluation 25 29 22 13 6 5 0 57 20 36
2014 Other services to the public 34 22 17 16 7 5 0 59 24 164
2014 None of the above 25 26 18 14 10 7 1 55 26 489
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Client contact centre 23 43 34 54
2020 Federal regulators 20 41 39 326
2020 Compliance, inspection and enforcement 30 37 33 228
2020 Communications or public affairs 31 31 38 96
2020 Security 40 27 33 28
2020 Science and technology 18 50 33 1331
2020 Administration and operations 27 40 34 458
2020 Human resources 28 39 33 215
2020 Financial management 27 39 35 139
2020 Procurement 21 58 21 28
2020 Real property 26 52 23 54
2020 Materiel management 30 38 32 22
2020 Information management 21 39 40 86
2020 Information technology 22 44 35 197
2020 Internal audit 37 25 38 15
2020 Evaluation 18 37 45 47
2020 Data sciences 26 39 35 139
2020 Policy 33 26 41 556
2020 Project management 20 34 46 208
2020 Other services to the public 20 43 37 76
2020 None of the above 26 41 32 216
2019 Client contact centre 29 37 34 62
2019 Federal regulators 26 39 35 366
2019 Compliance, inspection and enforcement 26 40 34 258
2019 Communications or public affairs 27 36 37 130
2019 Access to information and privacy 43 15 42 19
2019 Security 42 17 41 23
2019 Science and technology 22 45 33 1375
2019 Administration and operations 29 33 38 481
2019 Human resources 31 40 29 251
2019 Financial management 29 35 37 162
2019 Procurement 26 49 26 24
2019 Real property 22 38 39 34
2019 Materiel management 39 39 22 19
2019 Information management 37 36 28 103
2019 Information technology 22 44 34 238
2019 Internal audit 28 21 51 22
2019 Evaluation 22 35 44 41
2019 Data sciences 30 38 32 185
2019 Policy 41 23 37 566
2019 Project management 33 34 33 208
2019 Other services to the public 25 48 28 79
2019 None of the above 32 36 33 226
2018 Client contact centre 21 48 31 50
2018 Federal regulators 33 36 31 354
2018 Compliance, inspection and enforcement 21 40 39 208
2018 Communications or public affairs 21 33 45 127
2018 Access to information and privacy 34 22 44 18
2018 Security 23 50 27 16
2018 Science and technology 21 49 30 1396
2018 Library services 17 65 19 16
2018 Administration and operations 33 32 35 397
2018 Human resources 35 43 22 215
2018 Financial management 26 37 37 147
2018 Procurement 34 31 35 23
2018 Real property 31 44 25 32
2018 Materiel management 17 20 63 14
2018 Information management 26 42 32 91
2018 Information technology 20 41 39 174
2018 Internal audit 35 27 37 16
2018 Evaluation 31 53 17 36
2018 Data sciences 29 39 32 136
2018 Policy 41 25 34 479
2018 Project management 36 27 36 144
2018 Other services to the public 22 40 38 70
2018 None of the above 32 35 33 190
2017 Client contact centre 32 48 20 55
2017 Federal regulators 30 33 38 332
2017 Compliance, inspection and enforcement 27 34 40 226
2017 Communications or public affairs 37 27 36 103
2017 Access to information and privacy 29 50 22 18
2017 Security 46 16 37 19
2017 Science and technology 21 50 29 1581
2017 Library services 34 48 17 12
2017 Administration and operations 26 39 35 392
2017 Human resources 30 41 29 187
2017 Financial management 35 29 36 126
2017 Procurement 41 29 30 10
2017 Real property 30 51 19 41
2017 Materiel management 40 22 38 14
2017 Information management 24 39 36 97
2017 Information technology 20 41 39 207
2017 Internal audit 22 29 50 14
2017 Evaluation 41 34 25 35
2017 Data sciences 27 41 32 137
2017 Policy 41 23 37 396
2017 Project management 32 34 33 143
2017 Other services to the public 23 49 28 87
2017 None of the above 26 34 40 268
2014 Client contact centre 34 35 31 68
2014 Federal regulators 33 32 35 457
2014 Compliance, inspection and enforcement 27 39 34 246
2014 Communications or public affairs 40 20 40 117
2014 Access to information and privacy 34 49 18 18
2014 Security 24 28 48 21
2014 Science and technology 18 52 30 1648
2014 Library services 8 30 62 12
2014 Legal services 20 28 53 14
2014 Administration and operations 29 36 36 513
2014 Human resources 44 31 25 180
2014 Financial management 22 39 39 174
2014 Procurement 38 19 43 16
2014 Real property 27 39 34 33
2014 Materiel management 33 30 37 20
2014 Information management 26 32 42 110
2014 Information technology 20 44 36 225
2014 Internal audit 43 40 17 17
2014 Evaluation 27 36 37 35
2014 Other services to the public 24 46 31 164
2014 None of the above 35 34 30 488

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Client contact centre 38 41 7 0 0 14 13
2020 Federal regulators 21 38 32 0 5 4 66
2020 Compliance, inspection and enforcement 8 27 37 4 20 4 66
2020 Communications or public affairs 17 23 41 7 12 0 30
2020 Security 25 8 37 0 13 17 11
2020 Science and technology 32 30 13 5 14 5 237
2020 Administration and operations 15 45 24 4 7 6 122
2020 Human resources 10 37 36 5 6 5 59
2020 Financial management 19 51 19 0 0 11 37
2020 Real property 20 30 42 8 0 0 14
2020 Information management 12 27 31 5 21 5 18
2020 Information technology 21 26 23 7 14 9 43
2020 Data sciences 16 41 13 9 17 5 36
2020 Policy 5 37 34 6 14 4 180
2020 Project management 10 40 11 4 31 2 40
2020 Other services to the public 32 8 6 0 54 0 14
2020 None of the above 14 34 24 7 15 6 57
2019 Client contact centre 15 44 36 5 0 0 19
2019 Federal regulators 22 35 30 5 5 3 97
2019 Compliance, inspection and enforcement 14 35 20 9 16 6 65
2019 Communications or public affairs 5 18 37 13 26 0 35
2019 Security 41 17 42 0 0 0 10
2019 Science and technology 24 26 14 3 29 4 300
2019 Administration and operations 14 31 25 3 21 6 135
2019 Human resources 5 45 27 2 10 10 77
2019 Financial management 21 28 28 4 12 6 45
2019 Information management 9 27 29 6 25 5 37
2019 Information technology 19 15 20 7 37 2 51
2019 Data sciences 15 20 8 8 47 2 52
2019 Policy 2 27 38 6 23 5 228
2019 Project management 4 34 26 1 30 6 66
2019 Other services to the public 11 37 18 0 19 15 21
2019 None of the above 20 19 26 2 26 8 70
2018 Client contact centre 23 26 20 6 17 9 11
2018 Federal regulators 12 44 26 5 8 4 116
2018 Compliance, inspection and enforcement 16 9 36 6 29 4 44
2018 Communications or public affairs 4 22 41 15 11 7 27
2018 Science and technology 26 26 15 4 22 7 309
2018 Administration and operations 12 40 29 3 11 5 130
2018 Human resources 11 48 30 4 6 1 74
2018 Financial management 13 38 41 0 4 5 39
2018 Real property 19 0 32 10 21 19 10
2018 Information management 13 21 22 12 32 0 24
2018 Information technology 14 36 21 5 22 2 37
2018 Evaluation 28 17 36 9 10 0 11
2018 Data sciences 16 24 21 7 24 8 39
2018 Policy 3 33 40 3 16 5 195
2018 Project management 10 27 29 0 20 13 53
2018 Other services to the public 23 10 18 13 31 5 16
2018 None of the above 15 36 21 6 13 10 62
2017 Client contact centre 22 26 11 6 35 0 17
2017 Federal regulators 14 40 29 6 7 4 97
2017 Compliance, inspection and enforcement 14 14 36 7 26 3 58
2017 Communications or public affairs 10 25 37 0 23 5 37
2017 Science and technology 24 23 15 8 26 4 316
2017 Administration and operations 20 29 38 1 7 5 104
2017 Human resources 13 38 28 5 11 6 57
2017 Financial management 18 25 31 0 9 16 44
2017 Real property 8 14 59 0 9 9 13
2017 Information management 17 26 29 5 20 4 23
2017 Information technology 15 23 18 12 32 0 41
2017 Evaluation 20 7 42 0 19 13 14
2017 Data sciences 12 32 17 8 29 2 36
2017 Policy 4 30 45 4 14 4 160
2017 Project management 9 32 36 11 10 2 46
2017 Other services to the public 16 19 13 15 23 15 20
2017 None of the above 19 17 26 11 17 9 71
2014 Client contact centre 38 25 20 4 9999 13 23
2014 Federal regulators 6 34 34 15 9999 11 149
2014 Compliance, inspection and enforcement 9 13 44 23 9999 11 70
2014 Communications or public affairs 4 21 55 7 9999 13 47
2014 Science and technology 24 27 16 12 9999 22 309
2014 Administration and operations 7 37 41 4 9999 10 147
2014 Human resources 13 29 33 6 9999 19 78
2014 Financial management 10 47 31 7 9999 5 39
2014 Information management 14 35 23 6 9999 22 30
2014 Information technology 18 14 39 9 9999 20 46
2014 Evaluation 10 41 10 11 9999 28 10
2014 Other services to the public 13 21 23 20 9999 24 41
2014 None of the above 9 32 36 9 9999 14 177
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 7 93 325
2020 Compliance, inspection and enforcement 11 89 228
2020 Communications or public affairs 12 88 96
2020 Access to information and privacy 0 100 14
2020 Science and technology 6 94 1331
2020 Library services 0 100 14
2020 Administration and operations 8 92 457
2020 Human resources 7 93 215
2020 Real property 14 86 54
2020 Information management 6 94 86
2020 Information technology 6 94 196
2020 Data sciences 5 95 139
2020 Policy 5 95 555
2020 Project management 6 94 208
2020 Other services to the public 6 94 76
2020 None of the above 9 91 216
2019 Client contact centre 15 85 62
2019 Federal regulators 9 91 365
2019 Compliance, inspection and enforcement 12 88 258
2019 Communications or public affairs 12 88 129
2019 Access to information and privacy 0 100 19
2019 Science and technology 10 90 1372
2019 Administration and operations 8 92 480
2019 Human resources 7 93 249
2019 Financial management 11 89 164
2019 Real property 19 81 34
2019 Information management 5 95 103
2019 Information technology 7 93 237
2019 Data sciences 7 93 185
2019 Policy 11 89 564
2019 Project management 8 92 209
2019 Other services to the public 6 94 79
2019 None of the above 8 92 224
2018 Client contact centre 11 89 50
2018 Federal regulators 10 90 350
2018 Compliance, inspection and enforcement 13 87 208
2018 Communications or public affairs 14 86 126
2018 Access to information and privacy 0 100 18
2018 Science and technology 10 90 1392
2018 Library services 0 100 15
2018 Administration and operations 14 86 398
2018 Human resources 6 94 213
2018 Financial management 9 91 146
2018 Real property 25 75 32
2018 Information management 9 91 91
2018 Information technology 8 92 173
2018 Data sciences 9 91 135
2018 Policy 10 90 475
2018 Project management 11 89 144
2018 Other services to the public 16 84 71
2018 None of the above 14 86 189

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 35 65 23
2020 Compliance, inspection and enforcement 23 77 26
2020 Communications or public affairs 52 48 12
2020 Science and technology 55 45 76
2020 Administration and operations 35 65 35
2020 Human resources 52 48 15
2020 Information technology 56 44 12
2020 Policy 26 74 31
2020 Project management 63 37 12
2020 None of the above 45 55 20
2019 Client contact centre 52 48 10
2019 Federal regulators 25 75 32
2019 Compliance, inspection and enforcement 49 51 32
2019 Communications or public affairs 50 50 14
2019 Science and technology 48 52 129
2019 Administration and operations 44 56 39
2019 Human resources 46 54 20
2019 Financial management 41 59 18
2019 Information technology 40 60 15
2019 Policy 47 53 64
2019 Project management 44 56 17
2019 None of the above 50 50 19
2018 Federal regulators 23 77 35
2018 Compliance, inspection and enforcement 26 74 26
2018 Communications or public affairs 40 60 18
2018 Science and technology 49 51 133
2018 Administration and operations 58 42 53
2018 Human resources 50 50 14
2018 Financial management 47 53 13
2018 Information technology 56 44 15
2018 Data sciences 51 49 12
2018 Policy 34 66 47
2018 Project management 60 40 16
2018 Other services to the public 57 43 11
2018 None of the above 56 44 27

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 61 39 23
2020 Communications or public affairs 59 41 12
2020 Science and technology 55 45 76
2020 Administration and operations 68 32 35
2020 Information technology 61 39 12
2020 Policy 80 20 31
2020 Project management 47 53 12
2020 None of the above 60 40 20
2019 Federal regulators 71 29 32
2019 Compliance, inspection and enforcement 42 58 32
2019 Communications or public affairs 64 36 14
2019 Science and technology 59 41 129
2019 Administration and operations 56 44 39
2019 Human resources 64 36 20
2019 Information technology 61 39 15
2019 Policy 67 33 64
2019 Project management 71 29 17
2019 None of the above 45 55 19
2018 Compliance, inspection and enforcement 81 19 26
2018 Communications or public affairs 54 46 18
2018 Science and technology 62 38 133
2018 Administration and operations 57 43 53
2018 Human resources 47 53 14
2018 Information technology 59 41 15
2018 Policy 68 32 47
2018 Project management 35 65 16
2018 Other services to the public 40 60 11
2018 None of the above 65 35 27

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 0 100 26
2020 Science and technology 10 90 76
2020 Information technology 0 100 12
2019 Client contact centre 0 100 10
2019 Compliance, inspection and enforcement 16 84 32
2019 Science and technology 12 88 129
2019 Financial management 0 100 18
2019 Data sciences 0 100 11
2019 Policy 10 90 64
2018 Science and technology 14 86 133
2018 Administration and operations 13 87 53
2018 Financial management 0 100 13
2018 Information technology 0 100 15
2018 Data sciences 0 100 12
2018 Policy 11 89 47

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 23
2020 Compliance, inspection and enforcement 0 100 26
2020 Communications or public affairs 0 100 12
2020 Science and technology 0 100 76
2020 Administration and operations 0 100 35
2020 Human resources 0 100 15
2020 Information technology 0 100 12
2020 Policy 0 100 31
2020 Project management 0 100 12
2020 None of the above 0 100 20
2019 Client contact centre 0 100 10
2019 Federal regulators 0 100 32
2019 Compliance, inspection and enforcement 0 100 32
2019 Communications or public affairs 0 100 14
2019 Science and technology 0 100 129
2019 Administration and operations 0 100 39
2019 Financial management 0 100 18
2019 Data sciences 0 100 11
2019 Policy 0 100 64
2019 Project management 0 100 17
2019 None of the above 0 100 19
2018 Federal regulators 0 100 35
2018 Communications or public affairs 0 100 18
2018 Science and technology 0 100 133
2018 Administration and operations 0 100 53
2018 Human resources 0 100 14
2018 Financial management 0 100 13
2018 Information technology 0 100 15
2018 Data sciences 0 100 12
2018 Policy 0 100 47
2018 Project management 0 100 16
2018 Other services to the public 0 100 11
2018 None of the above 0 100 27

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 12
2020 Administration and operations 18 82 35
2020 Information technology 0 100 12
2020 Policy 0 100 31
2020 Project management 0 100 12
2019 Client contact centre 0 100 10
2019 Federal regulators 0 100 32
2019 Science and technology 5 95 129
2019 Policy 7 93 64
2019 Project management 0 100 17
2018 Compliance, inspection and enforcement 0 100 26
2018 Science and technology 6 94 133
2018 Human resources 0 100 14
2018 Financial management 0 100 13
2018 Information technology 0 100 15
2018 Other services to the public 0 100 11

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 12
2020 Science and technology 8 92 76
2020 Human resources 0 100 15
2020 Information technology 0 100 12
2020 None of the above 0 100 20
2019 Client contact centre 0 100 10
2019 Compliance, inspection and enforcement 15 85 32
2019 Science and technology 6 94 129
2019 Financial management 0 100 18
2019 Data sciences 0 100 11
2019 Project management 0 100 17
2019 None of the above 0 100 19
2018 Human resources 0 100 14
2018 Financial management 0 100 13
2018 Information technology 0 100 15
2018 Project management 0 100 16
2018 Other services to the public 0 100 11

Question 56g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 23
2020 Communications or public affairs 0 100 12
2020 Science and technology 6 94 76
2020 Administration and operations 15 85 35
2020 Human resources 0 100 15
2020 Information technology 0 100 12
2020 None of the above 0 100 20
2019 Client contact centre 0 100 10
2019 Communications or public affairs 0 100 14
2019 Science and technology 4 96 129
2019 Human resources 0 100 20
2019 Financial management 0 100 18
2019 Data sciences 0 100 11
2019 None of the above 0 100 19
2018 Federal regulators 0 100 35
2018 Information technology 0 100 15
2018 Data sciences 0 100 12
2018 Policy 0 100 47
2018 None of the above 0 100 27

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 35 65 23
2020 Compliance, inspection and enforcement 39 61 26
2020 Science and technology 33 67 76
2020 Administration and operations 43 57 35
2020 Policy 45 55 31
2020 None of the above 50 50 20
2019 Federal regulators 25 75 32
2019 Compliance, inspection and enforcement 53 47 31
2019 Communications or public affairs 43 57 14
2019 Science and technology 35 65 127
2019 Administration and operations 36 64 39
2019 Human resources 30 70 20
2019 Data sciences 57 43 11
2019 Policy 47 53 64
2018 Federal regulators 43 57 35
2018 Compliance, inspection and enforcement 55 45 27
2018 Science and technology 40 60 133
2018 Administration and operations 44 56 52
2018 Human resources 53 47 14
2018 Financial management 53 47 13
2018 Information technology 51 49 15
2018 Data sciences 49 51 12
2018 Policy 30 70 47
2018 Project management 44 56 16
2018 None of the above 24 76 27

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 30 70 23
2020 Compliance, inspection and enforcement 54 46 26
2020 Science and technology 32 68 76
2020 Administration and operations 55 45 35
2020 Policy 51 49 31
2020 None of the above 37 63 20
2019 Federal regulators 31 69 32
2019 Compliance, inspection and enforcement 20 80 31
2019 Communications or public affairs 55 45 14
2019 Science and technology 43 57 127
2019 Administration and operations 39 61 39
2019 Human resources 39 61 20
2019 Financial management 67 33 18
2019 Information technology 33 67 15
2019 Policy 47 53 64
2019 Project management 53 47 17
2018 Federal regulators 52 48 35
2018 Compliance, inspection and enforcement 46 54 27
2018 Communications or public affairs 33 67 18
2018 Science and technology 46 54 133
2018 Administration and operations 42 58 52
2018 Human resources 39 61 14
2018 Financial management 54 46 13
2018 Information technology 30 70 15
2018 Data sciences 39 61 12
2018 Policy 57 43 47
2018 Project management 30 70 16
2018 None of the above 44 56 27

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 52 48 23
2020 Compliance, inspection and enforcement 69 31 26
2020 Communications or public affairs 41 59 12
2020 Science and technology 43 57 76
2020 Administration and operations 52 48 35
2020 Human resources 68 32 15
2020 Policy 51 49 31
2020 Project management 50 50 12
2020 None of the above 55 45 20
2019 Federal regulators 59 41 32
2019 Compliance, inspection and enforcement 43 57 31
2019 Communications or public affairs 41 59 14
2019 Science and technology 42 58 127
2019 Administration and operations 46 54 39
2019 Human resources 57 43 20
2019 Financial management 72 28 18
2019 Information technology 60 40 15
2019 Policy 48 52 64
2019 Project management 67 33 17
2019 None of the above 55 45 19
2018 Federal regulators 48 52 35
2018 Compliance, inspection and enforcement 47 53 27
2018 Communications or public affairs 57 43 18
2018 Science and technology 49 51 133
2018 Administration and operations 47 53 52
2018 Human resources 47 53 14
2018 Financial management 38 62 13
2018 Information technology 44 56 15
2018 Data sciences 41 59 12
2018 Policy 48 52 47
2018 Project management 49 51 16
2018 Other services to the public 43 57 11
2018 None of the above 36 64 27

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 53 47 23
2020 Compliance, inspection and enforcement 39 61 26
2020 Science and technology 27 73 76
2020 Administration and operations 43 57 35
2020 Human resources 59 41 15
2020 Information technology 41 59 12
2020 Policy 45 55 31
2020 None of the above 30 70 20
2019 Federal regulators 37 63 32
2019 Compliance, inspection and enforcement 36 64 31
2019 Communications or public affairs 43 57 14
2019 Science and technology 37 63 127
2019 Administration and operations 27 73 39
2019 Human resources 39 61 20
2019 Financial management 47 53 18
2019 Information technology 39 61 15
2019 Policy 47 53 64
2019 Project management 55 45 17
2019 None of the above 27 73 19
2018 Federal regulators 43 57 35
2018 Compliance, inspection and enforcement 44 56 27
2018 Communications or public affairs 27 73 18
2018 Science and technology 37 63 133
2018 Administration and operations 26 74 52
2018 Human resources 53 47 14
2018 Financial management 38 62 13
2018 Information technology 57 43 15
2018 Policy 53 47 47
2018 Project management 38 62 16
2018 None of the above 36 64 27

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 26 74 23
2020 Compliance, inspection and enforcement 42 58 26
2020 Science and technology 30 70 76
2020 Administration and operations 49 51 35
2020 Human resources 33 67 15
2020 Policy 29 71 31
2019 Client contact centre 48 52 10
2019 Federal regulators 34 66 32
2019 Compliance, inspection and enforcement 36 64 31
2019 Communications or public affairs 34 66 14
2019 Science and technology 31 69 127
2019 Administration and operations 38 62 39
2019 Human resources 33 67 20
2019 Financial management 46 54 18
2019 Policy 27 73 64
2019 Project management 42 58 17
2019 None of the above 32 68 19
2018 Federal regulators 43 57 35
2018 Compliance, inspection and enforcement 30 70 27
2018 Communications or public affairs 49 51 18
2018 Science and technology 38 62 133
2018 Administration and operations 36 64 52
2018 Information technology 30 70 15
2018 Data sciences 49 51 12
2018 Policy 39 61 47
2018 Project management 43 57 16
2018 None of the above 31 69 27

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 57 43 23
2020 Compliance, inspection and enforcement 57 43 26
2020 Communications or public affairs 43 57 12
2020 Science and technology 48 52 76
2020 Administration and operations 73 27 35
2020 Human resources 51 49 15
2020 Information technology 56 44 12
2020 Policy 51 49 31
2020 Project management 53 47 12
2019 Client contact centre 48 52 10
2019 Federal regulators 37 63 32
2019 Compliance, inspection and enforcement 62 38 31
2019 Communications or public affairs 62 38 14
2019 Science and technology 49 51 127
2019 Administration and operations 71 29 39
2019 Human resources 55 45 20
2019 Financial management 31 69 18
2019 Information technology 41 59 15
2019 Policy 50 50 64
2019 Project management 64 36 17
2019 None of the above 48 52 19
2018 Federal regulators 49 51 35
2018 Compliance, inspection and enforcement 54 46 27
2018 Communications or public affairs 49 51 18
2018 Science and technology 55 45 133
2018 Administration and operations 55 45 52
2018 Human resources 56 44 14
2018 Information technology 35 65 15
2018 Data sciences 51 49 12
2018 Policy 48 52 47
2018 Project management 63 37 16
2018 Other services to the public 50 50 11
2018 None of the above 40 60 27

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 26 74 23
2020 Compliance, inspection and enforcement 31 69 26
2020 Science and technology 31 69 76
2020 Administration and operations 54 46 35
2020 Human resources 38 62 15
2020 Policy 29 71 31
2020 None of the above 38 62 20
2019 Federal regulators 26 74 32
2019 Compliance, inspection and enforcement 32 68 31
2019 Science and technology 32 68 127
2019 Administration and operations 26 74 39
2019 Human resources 34 66 20
2019 Financial management 44 56 18
2019 Policy 36 64 64
2019 None of the above 28 72 19
2018 Federal regulators 18 82 35
2018 Compliance, inspection and enforcement 48 52 27
2018 Communications or public affairs 60 40 18
2018 Science and technology 29 71 133
2018 Administration and operations 32 68 52
2018 Human resources 55 45 14
2018 Information technology 32 68 15
2018 Policy 29 71 47
2018 None of the above 37 63 27

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 23
2020 Communications or public affairs 0 100 12
2020 Science and technology 0 100 76
2020 Human resources 0 100 15
2020 Information technology 0 100 12
2020 Policy 0 100 31
2019 Client contact centre 0 100 10
2019 Federal regulators 0 100 32
2019 Communications or public affairs 0 100 14
2019 Science and technology 0 100 127
2019 Human resources 0 100 20
2019 Financial management 0 100 18
2019 Information technology 0 100 15
2019 Policy 0 100 64
2019 Project management 0 100 17
2019 None of the above 0 100 19
2018 Federal regulators 0 100 35
2018 Compliance, inspection and enforcement 0 100 27
2018 Communications or public affairs 0 100 18
2018 Administration and operations 0 100 52
2018 Human resources 0 100 14
2018 Information technology 0 100 15
2018 Data sciences 0 100 12
2018 Policy 0 100 47
2018 Other services to the public 0 100 11
2018 None of the above 0 100 27

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 23
2020 Compliance, inspection and enforcement 0 100 26
2020 Project management 0 100 12
2019 Client contact centre 0 100 10
2019 Communications or public affairs 0 100 14
2019 Policy 7 93 64
2018 Federal regulators 0 100 35
2018 Communications or public affairs 0 100 18
2018 Science and technology 6 94 133
2018 Information technology 0 100 15

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 23 77 26
2020 Communications or public affairs 0 100 12
2020 Science and technology 12 88 76
2020 Administration and operations 20 80 35
2020 Project management 0 100 12
2019 Client contact centre 0 100 10
2019 Federal regulators 16 84 32
2019 Communications or public affairs 0 100 14
2019 Science and technology 4 96 127
2019 Policy 10 90 64
2019 Project management 0 100 17
2018 Compliance, inspection and enforcement 21 79 27
2018 Science and technology 13 87 133
2018 Administration and operations 22 78 52
2018 Data sciences 0 100 12
2018 Policy 11 89 47

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 48 52 23
2020 Compliance, inspection and enforcement 42 58 26
2020 Communications or public affairs 40 60 12
2020 Science and technology 46 54 76
2020 Administration and operations 58 42 35
2020 Human resources 49 51 15
2020 Information technology 44 56 12
2020 Policy 52 48 31
2020 Project management 57 43 12
2020 None of the above 41 59 20
2019 Federal regulators 51 49 32
2019 Compliance, inspection and enforcement 52 48 31
2019 Communications or public affairs 38 62 14
2019 Science and technology 40 60 127
2019 Administration and operations 41 59 39
2019 Human resources 60 40 20
2019 Financial management 69 31 18
2019 Information technology 35 65 15
2019 Data sciences 58 42 11
2019 Policy 40 60 64
2019 Project management 33 67 17
2019 None of the above 30 70 19
2018 Federal regulators 57 43 35
2018 Compliance, inspection and enforcement 36 64 27
2018 Communications or public affairs 27 73 18
2018 Science and technology 41 59 133
2018 Administration and operations 47 53 52
2018 Human resources 35 65 14
2018 Financial management 62 38 13
2018 Data sciences 43 57 12
2018 Policy 45 55 47
2018 Project management 35 65 16
2018 None of the above 41 59 27

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 26 74 23
2020 Communications or public affairs 0 100 12
2020 Science and technology 22 78 76
2020 Administration and operations 23 77 35
2020 Policy 19 81 31
2019 Federal regulators 16 84 32
2019 Compliance, inspection and enforcement 29 71 31
2019 Science and technology 25 75 127
2019 Administration and operations 28 72 39
2019 Financial management 26 74 18
2019 Data sciences 45 55 11
2019 Policy 19 81 64
2019 Project management 27 73 17
2018 Federal regulators 15 85 35
2018 Compliance, inspection and enforcement 35 65 27
2018 Science and technology 25 75 133
2018 Administration and operations 23 77 52
2018 Information technology 34 66 15
2018 Policy 28 72 47

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 19 81 76
2020 Administration and operations 22 78 35
2020 Human resources 0 100 15
2020 Project management 0 100 12
2020 None of the above 24 76 20
2019 Federal regulators 22 78 32
2019 Science and technology 18 82 127
2019 Policy 8 92 64
2018 Science and technology 11 89 133
2018 Administration and operations 17 83 52
2018 Policy 19 81 47

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 61 39 23
2020 Compliance, inspection and enforcement 35 65 26
2020 Science and technology 55 45 76
2020 Administration and operations 51 49 35
2020 Human resources 52 48 15
2020 Information technology 50 50 12
2020 Policy 58 42 31
2020 None of the above 43 57 20
2019 Client contact centre 52 48 10
2019 Federal regulators 59 41 32
2019 Compliance, inspection and enforcement 57 43 30
2019 Science and technology 57 43 127
2019 Administration and operations 56 44 39
2019 Human resources 69 31 20
2019 Financial management 56 44 18
2019 Information technology 47 53 15
2019 Data sciences 48 52 11
2019 Policy 46 54 64
2019 Project management 57 43 17
2019 None of the above 42 58 19
2018 Federal regulators 56 44 35
2018 Compliance, inspection and enforcement 62 38 27
2018 Communications or public affairs 54 46 17
2018 Science and technology 60 40 134
2018 Administration and operations 46 54 53
2018 Human resources 67 33 14
2018 Financial management 38 62 13
2018 Information technology 41 59 15
2018 Data sciences 47 53 12
2018 Policy 41 59 47
2018 Project management 70 30 16
2018 Other services to the public 55 45 11
2018 None of the above 47 53 27

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 19 81 26
2020 Science and technology 25 75 76
2020 Administration and operations 37 63 35
2020 Human resources 38 62 15
2020 Policy 29 71 31
2020 Project management 39 61 12
2020 None of the above 25 75 20
2019 Client contact centre 52 48 10
2019 Federal regulators 49 51 32
2019 Compliance, inspection and enforcement 44 56 30
2019 Communications or public affairs 43 57 14
2019 Science and technology 26 74 127
2019 Administration and operations 21 79 39
2019 Human resources 45 55 20
2019 Financial management 28 72 18
2019 Policy 27 73 64
2019 Project management 27 73 17
2019 None of the above 27 73 19
2018 Federal regulators 25 75 35
2018 Compliance, inspection and enforcement 27 73 27
2018 Science and technology 37 63 134
2018 Administration and operations 25 75 53
2018 Policy 26 74 47
2018 Project management 35 65 16
2018 None of the above 28 72 27

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 7 93 76
2020 Administration and operations 14 86 35
2020 Information technology 0 100 12
2020 Policy 29 71 31
2020 None of the above 0 100 20
2019 Client contact centre 0 100 10
2019 Compliance, inspection and enforcement 17 83 30
2019 Science and technology 12 88 127
2019 Administration and operations 13 87 39
2019 Policy 18 82 64
2019 None of the above 0 100 19
2018 Science and technology 8 92 134
2018 Administration and operations 17 83 53
2018 Policy 14 86 47

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 19 81 26
2020 Communications or public affairs 0 100 12
2020 Science and technology 19 81 76
2020 Administration and operations 26 74 35
2020 Human resources 0 100 15
2020 None of the above 29 71 20
2019 Client contact centre 0 100 10
2019 Federal regulators 25 75 32
2019 Science and technology 20 80 127
2019 Administration and operations 15 85 39
2019 Policy 14 86 64
2018 Federal regulators 18 82 35
2018 Science and technology 22 78 134
2018 Administration and operations 24 76 53
2018 Human resources 0 100 14
2018 Data sciences 43 57 12

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 10 90 76
2020 Administration and operations 14 86 35
2020 Policy 19 81 31
2019 Federal regulators 22 78 32
2019 Compliance, inspection and enforcement 17 83 30
2019 Science and technology 15 85 127
2019 Administration and operations 15 85 39
2019 Financial management 0 100 18
2019 Policy 11 89 64
2019 None of the above 0 100 19
2018 Science and technology 10 90 134
2018 Administration and operations 15 85 53
2018 Information technology 0 100 15
2018 Other services to the public 0 100 11
2018 None of the above 0 100 27

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 12
2020 Information technology 0 100 12
2020 Policy 0 100 31
2019 Client contact centre 0 100 10
2019 Data sciences 0 100 11
2018 Compliance, inspection and enforcement 26 74 27
2018 Science and technology 6 94 134
2018 Financial management 0 100 13
2018 Information technology 0 100 15
2018 Policy 0 100 47

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 8 92 76
2020 Administration and operations 14 86 35
2020 Human resources 0 100 15
2019 Science and technology 15 85 127
2019 Administration and operations 20 80 39
2018 Science and technology 15 85 134
2018 Administration and operations 18 82 53
2018 Human resources 0 100 14
2018 Information technology 0 100 15
2018 Policy 12 88 47
2018 Other services to the public 0 100 11

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 21 79 23
2020 Communications or public affairs 0 100 12
2020 Science and technology 11 89 76
2020 Administration and operations 20 80 35
2019 Client contact centre 0 100 10
2019 Science and technology 15 85 127
2019 Administration and operations 13 87 39
2019 Financial management 28 72 18
2019 Information technology 0 100 15
2019 Policy 13 87 64
2019 Project management 0 100 17
2018 Federal regulators 18 82 35
2018 Science and technology 7 93 134
2018 Administration and operations 18 82 53
2018 Financial management 0 100 13
2018 Policy 11 89 47
2018 Other services to the public 0 100 11

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 26 74 23
2020 Compliance, inspection and enforcement 42 58 26
2020 Science and technology 29 71 76
2020 Administration and operations 29 71 35
2020 Human resources 32 68 15
2020 Policy 32 68 31
2020 None of the above 25 75 20
2019 Compliance, inspection and enforcement 26 74 30
2019 Science and technology 25 75 127
2019 Administration and operations 25 75 39
2019 Policy 32 68 64
2018 Federal regulators 20 80 35
2018 Compliance, inspection and enforcement 31 69 27
2018 Science and technology 21 79 134
2018 Administration and operations 22 78 53
2018 Financial management 46 54 13
2018 Policy 45 55 47
2018 None of the above 46 54 27

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Data sciences 0 100 11
2018 Compliance, inspection and enforcement 0 100 20
2018 Communications or public affairs 0 100 17
2018 Science and technology 12 88 127
2018 Administration and operations 14 86 51
2018 Financial management 0 100 13
2018 Other services to the public 0 100 10
2018 None of the above 19 81 26

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 26 74 31
2018 Communications or public affairs 29 71 17
2018 Science and technology 29 71 127
2018 Administration and operations 27 73 51
2018 Policy 18 82 47
2018 Project management 36 64 14
2018 None of the above 25 75 26

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 0 100 12
2018 Federal regulators 0 100 34
2018 Science and technology 9 91 127
2018 Administration and operations 15 85 51
2018 Other services to the public 0 100 10

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 19 81 31
2019 Data sciences 0 100 11
2018 Federal regulators 0 100 34
2018 Communications or public affairs 0 100 17
2018 Science and technology 8 92 127
2018 Administration and operations 10 90 51
2018 Financial management 0 100 13

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 0 100 12
2018 Federal regulators 14 86 34
2018 Compliance, inspection and enforcement 0 100 20
2018 Science and technology 11 89 127
2018 Administration and operations 15 85 51
2018 Financial management 0 100 13
2018 Other services to the public 0 100 10
2018 None of the above 0 100 26

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Federal regulators 18 82 34
2018 Science and technology 6 94 127
2018 Administration and operations 12 88 51
2018 Financial management 0 100 13
2018 Information technology 0 100 15
2018 Data sciences 0 100 11
2018 Policy 11 89 47

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 22 78 31
2019 Client contact centre 0 100 10
2018 Federal regulators 18 82 34
2018 Communications or public affairs 29 71 17
2018 Science and technology 6 94 127
2018 Administration and operations 21 79 51
2018 Policy 22 78 47
2018 Other services to the public 0 100 10

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Federal regulators 0 100 34
2018 Science and technology 9 91 127
2018 Policy 12 88 47
2018 Other services to the public 0 100 10

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 16 84 31
2018 Science and technology 9 91 127
2018 Other services to the public 0 100 10
2018 None of the above 0 100 26

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 41 59 12
2020 Policy 32 68 31
2019 Data sciences 61 39 11
2018 Federal regulators 18 82 34
2018 Compliance, inspection and enforcement 34 66 20
2018 Science and technology 33 67 127
2018 Administration and operations 19 81 51
2018 Human resources 45 55 13
2018 Financial management 46 54 13
2018 Information technology 32 68 15
2018 Data sciences 57 43 11
2018 Policy 45 55 47

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 10
2018 Federal regulators 0 100 34
2018 Science and technology 5 95 127
2018 Policy 12 88 47

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 50 50 12
2020 Information technology 43 57 12
2020 Policy 64 36 31
2019 Data sciences 57 43 11
2018 Federal regulators 39 61 34
2018 Compliance, inspection and enforcement 50 50 20
2018 Communications or public affairs 40 60 17
2018 Science and technology 47 53 127
2018 Administration and operations 41 59 51
2018 Human resources 49 51 13
2018 Financial management 54 46 13
2018 Information technology 41 59 15
2018 Policy 59 41 47
2018 Other services to the public 47 53 10
2018 None of the above 52 48 26

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 12
2020 Information technology 0 100 12
2020 Policy 0 100 31
2019 Client contact centre 0 100 10
2018 Federal regulators 0 100 34
2018 Communications or public affairs 0 100 17
2018 Administration and operations 0 100 51
2018 Human resources 0 100 13
2018 Data sciences 0 100 11
2018 Project management 0 100 14
2018 Other services to the public 0 100 10
2018 None of the above 0 100 26

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Policy 58 42 31
2019 Data sciences 53 47 11
2018 Federal regulators 51 49 34
2018 Compliance, inspection and enforcement 74 26 20
2018 Communications or public affairs 54 46 17
2018 Science and technology 54 46 127
2018 Administration and operations 38 62 51
2018 Human resources 58 42 13
2018 Financial management 39 61 13
2018 Information technology 56 44 15
2018 Policy 66 34 47
2018 Project management 50 50 14
2018 None of the above 51 49 26

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Communications or public affairs 0 100 12
2020 Information technology 0 100 12
2019 Client contact centre 0 100 10
2018 Compliance, inspection and enforcement 0 100 20
2018 Science and technology 6 94 127
2018 Human resources 0 100 13
2018 Financial management 0 100 13
2018 Information technology 0 100 15
2018 Data sciences 0 100 11
2018 Project management 0 100 14
2018 Other services to the public 0 100 10
2018 None of the above 0 100 26

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Information technology 0 100 12
2018 Federal regulators 17 83 34
2018 Science and technology 14 86 127
2018 Information technology 32 68 15
2018 None of the above 20 80 26

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 22 23 15 4 1 31 5 70 8 54
2020 Federal regulators 13 15 18 4 5 39 6 51 17 326
2020 Compliance, inspection and enforcement 15 18 16 8 8 30 6 51 24 227
2020 Communications or public affairs 15 17 18 6 1 32 11 55 13 96
2020 Security 19 19 19 5 7 25 7 55 17 28
2020 Science and technology 17 18 15 5 2 37 7 61 13 1331
2020 Administration and operations 21 19 14 3 3 29 9 66 10 457
2020 Human resources 25 21 12 1 2 31 8 76 4 214
2020 Financial management 23 14 16 3 1 37 6 65 6 139
2020 Procurement 17 15 21 0 0 36 10 60 0 28
2020 Real property 28 31 10 2 6 12 11 77 10 54
2020 Materiel management 50 0 10 0 0 29 11 84 0 22
2020 Information management 31 14 11 3 1 25 14 74 8 85
2020 Information technology 23 16 9 4 1 37 10 74 10 197
2020 Internal audit 0 21 6 0 6 66 0 62 19 15
2020 Evaluation 23 10 6 2 0 49 10 80 5 47
2020 Data sciences 13 16 14 6 3 38 9 55 18 139
2020 Policy 14 13 14 4 3 41 11 56 15 551
2020 Project management 16 18 17 4 2 32 11 59 12 208
2020 Other services to the public 19 21 7 3 4 39 8 75 13 76
2020 None of the above 15 13 17 4 3 38 10 53 14 217
2019 Client contact centre 26 7 31 3 3 18 11 48 8 62
2019 Federal regulators 14 17 16 7 4 35 8 52 20 366
2019 Compliance, inspection and enforcement 12 16 19 6 5 35 6 48 19 255
2019 Communications or public affairs 16 13 16 3 6 33 12 54 17 130
2019 Access to information and privacy 16 21 10 0 0 29 25 79 0 19
2019 Security 21 8 26 11 8 19 6 39 26 23
2019 Science and technology 15 18 16 6 5 30 10 55 18 1372
2019 Administration and operations 22 18 18 6 2 24 11 60 12 481
2019 Human resources 22 20 14 3 3 28 10 68 9 251
2019 Financial management 17 19 18 4 2 30 10 60 10 164
2019 Procurement 23 16 22 0 0 34 4 65 0 24
2019 Real property 14 16 23 0 9 28 10 49 15 34
2019 Materiel management 16 32 23 0 5 6 18 63 6 19
2019 Information management 19 13 19 3 4 36 6 55 12 102
2019 Information technology 21 16 13 3 1 33 12 68 8 237
2019 Internal audit 4 17 24 12 4 30 9 35 27 21
2019 Evaluation 15 10 11 2 0 45 16 65 6 41
2019 Data sciences 17 15 12 5 4 34 13 60 18 185
2019 Policy 13 12 17 7 4 37 11 47 21 566
2019 Project management 13 12 18 6 2 41 7 50 16 207
2019 Other services to the public 22 22 19 1 0 24 12 69 2 78
2019 None of the above 18 17 16 5 3 31 11 60 13 225
2018 Client contact centre 15 26 17 4 4 23 12 63 11 50
2018 Federal regulators 8 17 19 6 6 37 7 46 21 352
2018 Compliance, inspection and enforcement 14 11 28 10 8 23 6 35 26 207
2018 Communications or public affairs 13 12 22 5 4 32 13 44 16 126
2018 Access to information and privacy 11 33 15 0 0 25 16 74 0 18
2018 Security 12 21 23 12 19 14 0 38 36 16
2018 Science and technology 11 19 20 7 4 32 6 49 18 1384
2018 Library services 30 13 7 0 0 33 17 87 0 16
2018 Administration and operations 17 22 19 4 5 26 6 58 14 397
2018 Human resources 25 16 16 5 4 28 7 63 13 215
2018 Financial management 20 17 24 3 3 25 8 55 10 147
2018 Procurement 14 13 25 5 0 43 0 47 9 23
2018 Real property 28 13 25 9 3 13 10 52 15 32
2018 Materiel management 11 24 15 0 0 45 5 70 0 14
2018 Information management 20 20 18 5 1 30 5 62 10 91
2018 Information technology 19 17 17 4 1 31 11 63 8 173
2018 Internal audit 12 27 13 0 0 37 11 74 0 16
2018 Evaluation 19 16 16 5 3 35 5 59 14 37
2018 Data sciences 17 19 18 8 5 27 7 53 19 135
2018 Policy 12 13 19 4 4 41 8 48 16 473
2018 Project management 11 19 23 7 4 33 3 47 17 144
2018 Other services to the public 19 9 18 7 5 35 6 49 20 71
2018 None of the above 13 13 20 4 5 37 7 47 16 189
2017 Client contact centre 21 19 19 1 4 30 5 63 8 55
2017 Federal regulators 10 15 18 7 7 34 10 44 24 332
2017 Compliance, inspection and enforcement 12 19 24 9 8 21 7 43 24 225
2017 Communications or public affairs 11 14 19 6 6 33 11 45 21 103
2017 Access to information and privacy 5 31 11 7 0 34 11 67 13 17
2017 Security 11 25 42 11 11 0 0 36 22 19
2017 Science and technology 13 18 17 6 4 33 10 54 17 1581
2017 Library services 34 25 8 0 0 16 16 88 0 12
2017 Administration and operations 16 21 16 7 6 26 9 56 19 392
2017 Human resources 24 18 18 3 4 24 8 63 10 189
2017 Financial management 18 17 24 3 5 25 9 53 12 126
2017 Procurement 10 19 20 10 0 20 20 49 17 10
2017 Real property 15 23 16 9 14 18 5 50 30 41
2017 Materiel management 32 13 6 17 0 32 0 66 25 14
2017 Information management 17 25 15 3 1 30 9 69 7 96
2017 Information technology 21 12 18 2 4 30 12 57 11 206
2017 Internal audit 22 8 20 0 0 42 7 60 0 14
2017 Evaluation 15 9 22 3 9 33 8 41 22 35
2017 Data sciences 13 16 20 5 2 29 16 52 13 137
2017 Policy 10 14 16 5 5 41 9 48 19 397
2017 Project management 11 19 19 2 4 39 6 54 12 143
2017 Other services to the public 22 16 16 5 6 25 10 58 17 87
2017 None of the above 12 15 19 5 7 31 12 47 20 268
2014 Client contact centre 10 11 21 5 6 33 14 40 20 68
2014 Federal regulators 10 15 20 5 3 37 10 47 15 457
2014 Compliance, inspection and enforcement 11 13 15 9 8 35 9 43 31 247
2014 Communications or public affairs 10 14 16 6 6 36 12 45 23 117
2014 Access to information and privacy 18 11 31 0 5 36 0 44 8 18
2014 Security 9 23 24 5 5 9 25 49 14 21
2014 Science and technology 12 17 17 5 4 36 8 53 16 1648
2014 Library services 15 19 8 0 0 50 8 82 0 12
2014 Legal services 8 22 28 6 6 15 14 42 18 14
2014 Administration and operations 13 18 20 6 4 33 6 51 16 513
2014 Human resources 22 22 12 8 4 24 8 65 18 180
2014 Financial management 11 16 17 7 3 37 10 50 18 174
2014 Procurement 6 19 38 6 5 26 0 34 15 16
2014 Real property 15 22 17 10 7 22 7 52 24 33
2014 Materiel management 11 19 24 0 13 28 5 44 20 20
2014 Information management 13 16 21 6 2 34 8 50 14 110
2014 Information technology 14 16 15 6 4 33 13 55 18 225
2014 Internal audit 6 41 6 0 6 23 19 80 10 17
2014 Evaluation 11 17 11 3 3 46 8 63 12 36
2014 Other services to the public 11 25 16 7 5 27 9 56 19 164
2014 None of the above 12 15 18 4 5 36 9 49 17 489

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 38 32 13 4 1 12 0 79 6 54
2020 Federal regulators 28 36 20 5 5 7 0 68 10 326
2020 Compliance, inspection and enforcement 26 38 15 4 8 9 1 70 13 228
2020 Communications or public affairs 38 29 15 4 2 10 2 76 7 96
2020 Security 36 32 18 3 3 8 0 73 7 28
2020 Science and technology 33 38 14 4 2 9 1 78 6 1331
2020 Administration and operations 39 34 14 3 2 6 2 79 6 456
2020 Human resources 46 34 11 1 1 5 2 86 3 215
2020 Financial management 41 32 14 3 1 8 1 80 4 139
2020 Procurement 42 30 14 0 0 10 4 83 0 28
2020 Real property 41 31 15 2 6 5 0 76 8 54
2020 Materiel management 62 23 10 0 0 5 0 90 0 22
2020 Information management 50 28 12 2 0 7 1 85 3 85
2020 Information technology 40 32 12 3 1 12 1 82 4 197
2020 Internal audit 25 40 19 0 0 16 0 77 0 15
2020 Evaluation 41 38 4 2 0 14 0 93 2 47
2020 Data sciences 34 30 17 7 1 10 0 72 9 139
2020 Policy 32 33 17 4 2 10 1 74 6 551
2020 Project management 34 35 16 3 2 9 1 77 5 207
2020 Other services to the public 35 42 9 5 0 8 1 85 5 76
2020 None of the above 36 29 19 5 4 7 0 70 9 217
2019 Client contact centre 34 26 20 5 3 10 3 68 9 62
2019 Federal regulators 32 37 17 4 3 6 1 74 8 364
2019 Compliance, inspection and enforcement 27 36 19 6 4 7 0 69 11 258
2019 Communications or public affairs 40 27 13 6 3 10 1 75 10 130
2019 Access to information and privacy 33 25 17 5 0 15 5 73 6 19
2019 Security 21 31 26 7 4 10 0 58 13 23
2019 Science and technology 33 35 13 6 3 9 1 76 10 1376
2019 Administration and operations 43 31 14 2 2 7 1 81 4 481
2019 Human resources 44 34 10 1 2 8 0 86 4 250
2019 Financial management 31 37 12 4 2 12 1 79 7 164
2019 Procurement 45 29 13 4 0 9 0 81 5 24
2019 Real property 22 34 9 12 9 14 0 64 25 34
2019 Materiel management 32 35 15 6 0 6 6 76 7 19
2019 Information management 40 22 19 4 1 14 0 72 6 103
2019 Information technology 35 37 14 0 0 12 1 83 1 237
2019 Internal audit 22 45 29 0 0 4 0 69 0 22
2019 Evaluation 37 34 9 5 0 15 0 84 6 41
2019 Data sciences 33 30 18 4 2 12 0 72 7 184
2019 Policy 30 31 16 5 4 13 1 72 10 565
2019 Project management 32 33 16 4 3 12 0 73 8 209
2019 Other services to the public 42 32 17 0 0 7 1 81 0 79
2019 None of the above 34 31 16 3 2 13 1 76 5 226
2018 Client contact centre 24 52 17 2 0 5 0 80 2 50
2018 Federal regulators 22 40 19 6 4 9 1 68 10 352
2018 Compliance, inspection and enforcement 23 28 27 8 7 7 0 55 16 207
2018 Communications or public affairs 23 38 21 2 4 11 2 70 6 126
2018 Access to information and privacy 23 54 15 0 0 8 0 84 0 18
2018 Security 18 33 34 0 0 15 0 60 0 15
2018 Science and technology 26 37 19 6 2 9 1 70 9 1390
2018 Library services 37 32 18 0 0 13 0 79 0 16
2018 Administration and operations 36 34 15 4 4 6 1 75 9 394
2018 Human resources 39 38 12 3 2 6 2 83 5 215
2018 Financial management 31 32 21 3 3 8 2 70 6 147
2018 Procurement 30 20 30 0 0 20 0 63 0 23
2018 Real property 30 29 18 9 3 10 0 66 13 32
2018 Materiel management 16 40 20 0 0 24 0 74 0 14
2018 Information management 41 29 16 2 0 12 0 80 3 91
2018 Information technology 32 32 15 3 1 15 1 77 5 173
2018 Internal audit 22 66 6 0 0 6 0 94 0 16
2018 Evaluation 26 38 16 8 3 8 0 71 12 37
2018 Data sciences 30 31 18 9 4 7 2 67 14 135
2018 Policy 25 35 17 5 3 14 2 71 9 475
2018 Project management 23 37 26 3 3 8 0 65 7 144
2018 Other services to the public 29 30 19 10 4 6 2 64 15 71
2018 None of the above 27 29 22 4 4 11 2 65 10 189
2017 Client contact centre 28 40 12 5 2 13 0 78 8 55
2017 Federal regulators 25 35 18 8 5 8 1 66 15 332
2017 Compliance, inspection and enforcement 20 34 27 5 5 9 0 60 11 225
2017 Communications or public affairs 20 32 18 9 6 12 3 61 17 103
2017 Access to information and privacy 21 45 17 0 0 16 0 79 0 18
2017 Security 15 53 27 0 0 5 0 72 0 19
2017 Science and technology 27 38 16 5 3 10 2 74 8 1582
2017 Library services 51 33 0 0 8 8 0 91 9 12
2017 Administration and operations 30 33 16 6 4 10 1 71 11 389
2017 Human resources 37 32 15 4 2 9 1 77 6 188
2017 Financial management 25 34 22 7 2 9 2 66 10 126
2017 Procurement 20 29 30 10 0 0 10 55 11 10
2017 Real property 29 21 13 18 12 4 2 54 32 41
2017 Materiel management 51 25 6 0 11 6 0 82 12 14
2017 Information management 31 34 16 0 1 15 3 80 1 96
2017 Information technology 34 27 18 3 2 14 2 72 7 207
2017 Internal audit 22 22 28 0 0 21 7 62 0 14
2017 Evaluation 23 43 12 6 3 11 3 76 11 35
2017 Data sciences 23 34 22 3 1 14 2 68 6 137
2017 Policy 23 30 18 6 3 18 1 66 11 396
2017 Project management 23 46 16 4 4 5 1 74 9 143
2017 Other services to the public 36 27 15 5 4 12 1 72 10 87
2017 None of the above 22 38 16 6 5 13 0 68 13 268
2014 Client contact centre 15 36 19 6 3 19 2 64 11 68
2014 Federal regulators 19 36 22 5 3 14 1 65 10 457
2014 Compliance, inspection and enforcement 21 29 20 9 4 15 2 60 16 246
2014 Communications or public affairs 22 24 18 9 4 22 1 59 18 117
2014 Access to information and privacy 28 16 24 11 0 22 0 56 14 18
2014 Security 15 45 20 5 5 10 0 67 11 20
2014 Science and technology 24 34 18 5 3 15 1 69 9 1648
2014 Library services 34 57 0 0 0 9 0 100 0 12
2014 Legal services 23 34 21 6 8 8 0 62 15 14
2014 Administration and operations 24 32 18 4 4 16 2 68 10 513
2014 Human resources 28 34 16 4 3 14 1 72 9 180
2014 Financial management 20 36 22 3 1 16 2 68 6 174
2014 Procurement 26 12 44 0 5 13 0 44 6 16
2014 Real property 21 40 12 5 7 12 4 72 14 33
2014 Materiel management 25 28 30 0 5 12 0 60 6 20
2014 Information management 24 28 21 6 3 17 1 64 11 110
2014 Information technology 28 26 20 5 2 18 1 67 8 225
2014 Internal audit 24 52 11 6 0 0 6 82 6 17
2014 Evaluation 21 25 11 3 3 29 8 73 9 36
2014 Other services to the public 20 38 16 8 5 12 1 67 15 163
2014 None of the above 22 28 19 6 4 20 2 64 12 489
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 8 92 53
2020 Federal regulators 7 93 326
2020 Compliance, inspection and enforcement 8 92 225
2020 Communications or public affairs 10 90 96
2020 Access to information and privacy 0 100 14
2020 Security 0 100 28
2020 Science and technology 4 96 1328
2020 Legal services 0 100 14
2020 Administration and operations 5 95 456
2020 Human resources 5 95 214
2020 Materiel management 0 100 21
2020 Information technology 5 95 197
2020 Data sciences 4 96 139
2020 Policy 5 95 555
2020 Project management 4 96 208
2020 None of the above 6 94 217
2019 Federal regulators 7 93 365
2019 Compliance, inspection and enforcement 5 95 256
2019 Communications or public affairs 5 95 129
2019 Access to information and privacy 0 100 19
2019 Science and technology 4 96 1372
2019 Library services 0 100 16
2019 Administration and operations 5 95 478
2019 Human resources 3 97 251
2019 Financial management 8 92 163
2019 Materiel management 0 100 18
2019 Information management 7 93 103
2019 Information technology 3 97 237
2019 Data sciences 6 94 182
2019 Policy 6 94 565
2019 Project management 7 93 208
2019 None of the above 4 96 226
2018 Federal regulators 8 92 353
2018 Compliance, inspection and enforcement 6 94 208
2018 Communications or public affairs 6 94 126
2018 Access to information and privacy 0 100 18
2018 Security 0 100 16
2018 Science and technology 4 96 1390
2018 Library services 0 100 16
2018 Administration and operations 5 95 399
2018 Human resources 4 96 212
2018 Financial management 5 95 145
2018 Procurement 0 100 23
2018 Information technology 3 97 173
2018 Internal audit 0 100 15
2018 Data sciences 8 92 135
2018 Policy 5 95 478
2018 Project management 4 96 143
2018 None of the above 7 93 188

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 22 78 22
2020 Compliance, inspection and enforcement 31 69 19
2020 Science and technology 43 57 53
2020 Administration and operations 40 60 22
2020 Policy 27 73 26
2019 Federal regulators 29 71 24
2019 Compliance, inspection and enforcement 47 53 13
2019 Science and technology 47 53 55
2019 Administration and operations 56 44 22
2019 Policy 30 70 33
2018 Federal regulators 17 83 30
2018 Science and technology 34 66 63
2018 Administration and operations 56 44 19
2018 Policy 34 66 26
2018 None of the above 47 53 13

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 73 27 22
2020 Science and technology 73 27 53
2020 Administration and operations 77 23 22
2020 Policy 73 27 26
2019 Compliance, inspection and enforcement 45 55 13
2019 Science and technology 84 16 55
2019 Policy 83 17 33
2018 Science and technology 79 21 63
2018 Administration and operations 69 31 19
2018 Policy 82 18 26

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 22
2020 Compliance, inspection and enforcement 0 100 19
2020 Administration and operations 0 100 22
2020 Policy 0 100 26
2020 None of the above 0 100 13
2019 Federal regulators 0 100 24
2019 Compliance, inspection and enforcement 0 100 13
2019 Science and technology 0 100 55
2019 Administration and operations 0 100 22
2019 Financial management 0 100 11
2019 Policy 0 100 33
2019 Project management 0 100 15
2018 Federal regulators 0 100 30
2018 Administration and operations 0 100 19
2018 Human resources 0 100 10
2018 Data sciences 0 100 11

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 22
2020 Compliance, inspection and enforcement 0 100 19
2020 Science and technology 0 100 53
2020 Administration and operations 0 100 22
2020 Human resources 0 100 11
2020 Policy 0 100 26
2020 None of the above 0 100 13
2019 Federal regulators 0 100 24
2019 Compliance, inspection and enforcement 0 100 13
2019 Science and technology 0 100 55
2019 Administration and operations 0 100 22
2019 Financial management 0 100 11
2019 Data sciences 0 100 11
2019 Policy 0 100 33
2019 Project management 0 100 15
2018 Federal regulators 0 100 30
2018 Compliance, inspection and enforcement 0 100 11
2018 Science and technology 0 100 63
2018 Administration and operations 0 100 19
2018 Human resources 0 100 10
2018 Data sciences 0 100 11
2018 Policy 0 100 26
2018 None of the above 0 100 13

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 13
2019 Science and technology 10 90 55
2019 Policy 16 84 33
2018 Human resources 0 100 10
2018 None of the above 0 100 13

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Human resources 0 100 11
2019 Federal regulators 0 100 24
2019 Science and technology 9 91 55
2019 Financial management 0 100 11
2018 Compliance, inspection and enforcement 0 100 11
2018 Human resources 0 100 10
2018 None of the above 0 100 13

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 23 77 22
2020 Compliance, inspection and enforcement 0 100 19
2020 Science and technology 9 91 53
2020 Human resources 0 100 11
2020 Policy 19 81 26
2019 Federal regulators 0 100 24
2019 Financial management 0 100 11
2019 Data sciences 0 100 11
2018 Compliance, inspection and enforcement 0 100 11
2018 Human resources 0 100 10
2018 Policy 0 100 26
2018 None of the above 0 100 13

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 36 64 22
2020 Science and technology 27 73 53
2020 Policy 24 76 26
2020 None of the above 0 100 13
2019 Federal regulators 21 79 24
2019 Science and technology 21 79 55
2019 Administration and operations 28 72 22
2019 Data sciences 46 54 11
2019 Policy 31 69 33
2019 Project management 33 67 15
2018 Federal regulators 30 70 30
2018 Science and technology 12 88 63
2018 Human resources 0 100 10
2018 None of the above 36 64 13

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 42 58 22
2020 Science and technology 17 83 53
2020 Administration and operations 29 71 22
2020 Human resources 0 100 11
2019 Federal regulators 34 66 24
2019 Science and technology 28 72 55
2019 Financial management 54 46 10
2019 Policy 21 79 33
2019 Project management 34 66 15
2018 Federal regulators 27 73 30
2018 Compliance, inspection and enforcement 39 61 12
2018 Science and technology 16 84 63
2018 Administration and operations 43 57 19

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 27 73 22
2020 Science and technology 17 83 53
2020 Policy 18 82 26
2020 None of the above 0 100 13
2019 Science and technology 15 85 55
2019 Policy 15 85 33
2018 Federal regulators 23 77 30
2018 Science and technology 11 89 63
2018 Human resources 0 100 10
2018 Data sciences 0 100 11

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Compliance, inspection and enforcement 0 100 19
2020 Administration and operations 0 100 22
2020 Human resources 0 100 11
2020 None of the above 0 100 13
2019 Compliance, inspection and enforcement 0 100 13
2019 Administration and operations 0 100 22
2018 Compliance, inspection and enforcement 0 100 12
2018 Administration and operations 0 100 19
2018 Human resources 0 100 10
2018 Data sciences 0 100 11

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 27 73 22
2020 Compliance, inspection and enforcement 27 73 19
2020 Science and technology 25 75 53
2020 Administration and operations 27 73 22
2020 Human resources 48 52 11
2020 Policy 33 67 26
2020 None of the above 39 61 13
2019 Science and technology 32 68 55
2019 Administration and operations 32 68 22
2019 Policy 39 61 33
2018 Federal regulators 28 72 30
2018 Science and technology 32 68 63
2018 Policy 28 72 26

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 27 73 22
2020 Compliance, inspection and enforcement 27 73 19
2020 Science and technology 52 48 53
2020 Administration and operations 23 77 22
2020 Policy 26 74 26
2019 Compliance, inspection and enforcement 55 45 13
2019 Science and technology 43 57 55
2019 Administration and operations 32 68 22
2019 Policy 30 70 33
2019 Project management 35 65 15
2018 Federal regulators 18 82 30
2018 Science and technology 30 70 63
2018 Policy 35 65 26
2018 None of the above 0 100 13

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 22
2020 Compliance, inspection and enforcement 0 100 19
2020 Administration and operations 0 100 22
2020 Policy 0 100 26
2020 None of the above 0 100 13
2019 Federal regulators 0 100 24
2019 Compliance, inspection and enforcement 0 100 13
2019 Administration and operations 0 100 22
2019 Financial management 0 100 10
2019 Project management 0 100 15
2018 Federal regulators 0 100 30
2018 Compliance, inspection and enforcement 0 100 12
2018 Administration and operations 0 100 19
2018 Data sciences 0 100 11
2018 None of the above 0 100 13

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 22
2020 Compliance, inspection and enforcement 0 100 19
2020 Administration and operations 0 100 22
2020 None of the above 0 100 13
2019 Federal regulators 0 100 24
2019 Compliance, inspection and enforcement 0 100 13
2019 Administration and operations 0 100 22
2019 Financial management 0 100 10
2019 Policy 0 100 33
2019 Project management 0 100 15
2018 Federal regulators 0 100 30
2018 Compliance, inspection and enforcement 0 100 12
2018 Administration and operations 0 100 19
2018 Human resources 0 100 10
2018 Policy 0 100 26
2018 None of the above 0 100 13

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 13
2019 Science and technology 9 91 55
2019 Project management 0 100 15
2018 Science and technology 9 91 63
2018 Administration and operations 0 100 19
2018 Human resources 0 100 10
2018 None of the above 0 100 13

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 19 81 53
2020 Human resources 44 56 11
2019 Science and technology 17 83 55
2019 Financial management 0 100 10
2018 Science and technology 14 86 63
2018 Policy 19 81 26

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 22
2020 Compliance, inspection and enforcement 0 100 19
2020 Administration and operations 0 100 22
2020 Human resources 0 100 11
2020 Policy 0 100 26
2020 None of the above 0 100 13
2019 Federal regulators 0 100 24
2019 Compliance, inspection and enforcement 0 100 13
2019 Science and technology 0 100 55
2019 Administration and operations 0 100 22
2019 Financial management 0 100 10
2019 Data sciences 0 100 11
2019 Policy 0 100 33
2019 Project management 0 100 15
2018 Federal regulators 0 100 30
2018 Compliance, inspection and enforcement 0 100 12
2018 Science and technology 0 100 63
2018 Administration and operations 0 100 19
2018 Human resources 0 100 10
2018 Data sciences 0 100 11
2018 Policy 0 100 26
2018 None of the above 0 100 13

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 10 90 53
2020 Administration and operations 31 69 22
2020 None of the above 37 63 13
2019 Compliance, inspection and enforcement 0 100 13
2019 Science and technology 16 84 55
2019 Policy 15 85 33
2018 Science and technology 9 91 63

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 22
2020 Compliance, inspection and enforcement 0 100 19
2020 Science and technology 0 100 53
2020 Administration and operations 0 100 22
2020 Human resources 0 100 11
2020 Policy 0 100 26
2020 None of the above 0 100 13
2019 Federal regulators 0 100 24
2019 Compliance, inspection and enforcement 0 100 13
2019 Science and technology 0 100 55
2019 Financial management 0 100 10
2019 Data sciences 0 100 11
2019 Policy 0 100 33
2019 Project management 0 100 15
2018 Federal regulators 0 100 30
2018 Compliance, inspection and enforcement 0 100 12
2018 Administration and operations 0 100 19
2018 Human resources 0 100 10
2018 Data sciences 0 100 11
2018 Policy 0 100 26

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 12 88 53
2020 Administration and operations 31 69 22
2019 Federal regulators 26 74 24
2019 Science and technology 16 84 55
2019 Policy 19 81 33
2018 Federal regulators 27 73 30
2018 Compliance, inspection and enforcement 41 59 12
2018 Science and technology 16 84 63
2018 Data sciences 0 100 11
2018 Policy 26 74 26

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 28 72 22
2020 Compliance, inspection and enforcement 37 63 19
2020 Science and technology 37 63 53
2020 Administration and operations 31 69 22
2020 Human resources 56 44 11
2020 Policy 38 62 26
2019 Federal regulators 37 63 24
2019 Science and technology 35 65 55
2019 Administration and operations 38 62 21
2019 Policy 24 76 33
2018 Federal regulators 30 70 30
2018 Science and technology 37 63 63
2018 Administration and operations 32 68 19
2018 Policy 27 73 26

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 15 85 53
2020 Human resources 0 100 11
2019 Science and technology 12 88 55
2018 Federal regulators 17 83 30
2018 Science and technology 18 82 63

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 22
2020 Human resources 0 100 11
2020 None of the above 0 100 13
2019 Federal regulators 0 100 24
2019 Compliance, inspection and enforcement 0 100 13
2019 Financial management 0 100 10
2019 Data sciences 0 100 11
2018 Compliance, inspection and enforcement 0 100 12
2018 Data sciences 0 100 11
2018 None of the above 0 100 13

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 22
2020 Science and technology 22 78 53
2020 Human resources 0 100 11
2019 Science and technology 22 78 55
2018 Science and technology 14 86 63
2018 Human resources 0 100 10

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 None of the above 0 100 13
2019 Federal regulators 0 100 24
2019 Financial management 0 100 10
2018 Federal regulators 0 100 30
2018 Compliance, inspection and enforcement 0 100 12
2018 Policy 0 100 26
2018 None of the above 0 100 13

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 22
2020 Science and technology 0 100 53
2019 Federal regulators 0 100 24
2019 Data sciences 0 100 11
2019 Policy 0 100 33
2018 Federal regulators 0 100 30
2018 Compliance, inspection and enforcement 0 100 12
2018 Human resources 0 100 10
2018 None of the above 0 100 13

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 22
2020 Human resources 0 100 11
2019 Compliance, inspection and enforcement 0 100 13
2019 Financial management 0 100 10
2019 Data sciences 0 100 11
2018 Administration and operations 0 100 19
2018 None of the above 0 100 13

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 23 77 22
2020 Administration and operations 27 73 22
2020 Policy 19 81 26
2019 Science and technology 11 89 55
2019 Administration and operations 24 76 21
2018 Human resources 0 100 10
2018 None of the above 0 100 13

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 54 46 22
2020 Compliance, inspection and enforcement 47 53 19
2020 Science and technology 46 54 53
2020 Administration and operations 42 58 22
2020 Policy 47 53 26
2020 None of the above 56 44 13
2019 Federal regulators 38 62 24
2019 Compliance, inspection and enforcement 53 47 13
2019 Science and technology 44 56 55
2019 Administration and operations 44 56 21
2019 Financial management 54 46 10
2019 Data sciences 59 41 11
2019 Policy 52 48 33
2019 Project management 43 57 15
2018 Federal regulators 46 54 30
2018 Compliance, inspection and enforcement 51 49 12
2018 Science and technology 41 59 63
2018 Administration and operations 56 44 19
2018 Data sciences 46 54 11
2018 Policy 58 42 26

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Federal regulators 0 100 30
2018 Compliance, inspection and enforcement 0 100 12
2018 Policy 0 100 25
2018 None of the above 0 100 13

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 22 78 53
2019 Policy 25 75 33
2018 Federal regulators 24 76 30
2018 Science and technology 21 79 62
2018 Administration and operations 32 68 18
2018 Data sciences 49 51 10

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 22
2019 Federal regulators 0 100 21
2019 Data sciences 0 100 11
2019 Policy 0 100 33
2018 Federal regulators 0 100 30
2018 Compliance, inspection and enforcement 0 100 12
2018 Data sciences 0 100 10
2018 Policy 0 100 25

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 22
2019 Federal regulators 0 100 21
2019 Data sciences 0 100 11
2019 Policy 0 100 33
2018 Compliance, inspection and enforcement 0 100 12
2018 Science and technology 0 100 62
2018 Policy 0 100 25
2018 None of the above 0 100 13

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 22
2020 Science and technology 0 100 53
2019 Data sciences 0 100 11
2018 Federal regulators 0 100 30
2018 Compliance, inspection and enforcement 0 100 12
2018 Data sciences 0 100 10
2018 Policy 0 100 25
2018 None of the above 0 100 13

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Policy 0 100 33
2018 Federal regulators 0 100 30
2018 Data sciences 0 100 10
2018 Policy 0 100 25

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Data sciences 0 100 11
2019 Policy 18 82 33
2018 Federal regulators 27 73 30
2018 Compliance, inspection and enforcement 0 100 12
2018 Science and technology 0 100 62
2018 Policy 21 79 25

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 22
2020 Science and technology 10 90 53
2018 Science and technology 10 90 62
2018 Administration and operations 0 100 18
2018 None of the above 0 100 13

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 10 90 53
2018 Science and technology 13 87 62
2018 None of the above 0 100 13

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 22 78 22
2020 Science and technology 28 72 53
2019 Policy 14 86 33
2018 Federal regulators 17 83 30
2018 Science and technology 30 70 62
2018 Policy 40 60 25

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Science and technology 13 87 53
2019 Federal regulators 0 100 21
2019 Data sciences 0 100 11
2018 Compliance, inspection and enforcement 0 100 12
2018 Science and technology 9 91 62

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 51 49 22
2020 Science and technology 52 48 53
2019 Federal regulators 39 61 21
2019 Policy 39 61 33
2018 Federal regulators 34 66 30
2018 Science and technology 40 60 62
2018 Administration and operations 34 66 18
2018 Policy 45 55 25

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 22
2019 Data sciences 0 100 11
2019 Policy 0 100 33
2018 Federal regulators 0 100 30
2018 Administration and operations 0 100 18
2018 Data sciences 0 100 10
2018 None of the above 0 100 13

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 73 27 22
2020 Science and technology 62 38 53
2019 Federal regulators 58 42 21
2019 Data sciences 46 54 11
2019 Policy 56 44 33
2018 Federal regulators 60 40 30
2018 Compliance, inspection and enforcement 57 43 12
2018 Science and technology 69 31 62
2018 Administration and operations 53 47 18
2018 Policy 66 34 25

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 0 100 22
2018 Data sciences 0 100 10
2018 None of the above 0 100 13

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 23 77 22
2020 Science and technology 11 89 53
2019 Data sciences 0 100 11
2018 Science and technology 8 92 62
2018 Policy 0 100 25

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 22 19 16 0 4 36 2 67 7 54
2020 Federal regulators 13 16 17 3 4 42 5 54 14 324
2020 Compliance, inspection and enforcement 16 16 21 4 3 36 4 54 12 228
2020 Communications or public affairs 17 13 17 4 1 38 9 57 10 96
2020 Security 17 17 23 0 0 35 8 60 0 28
2020 Science and technology 17 18 14 3 2 39 7 65 8 1328
2020 Administration and operations 22 19 14 2 2 32 8 70 7 457
2020 Human resources 27 17 17 1 2 30 6 69 4 215
2020 Financial management 22 13 18 2 1 39 6 62 5 139
2020 Procurement 17 14 14 4 4 36 10 58 15 28
2020 Real property 31 19 20 4 2 14 11 66 7 54
2020 Materiel management 54 8 10 0 0 24 5 86 0 22
2020 Information management 31 13 14 3 1 31 7 70 8 85
2020 Information technology 24 15 10 2 2 40 7 74 7 196
2020 Evaluation 24 11 6 0 2 51 6 81 5 47
2020 Data sciences 12 16 11 6 2 42 11 60 16 139
2020 Policy 15 11 15 3 3 44 10 56 12 550
2020 Project management 17 18 18 1 2 36 8 62 6 207
2020 Other services to the public 23 17 7 3 0 40 10 80 6 75
2020 None of the above 15 14 18 5 2 40 6 53 13 216
2019 Client contact centre 26 9 25 0 1 28 12 57 2 62
2019 Federal regulators 13 13 18 4 2 40 8 52 13 364
2019 Compliance, inspection and enforcement 14 17 16 4 2 40 6 58 12 258
2019 Communications or public affairs 19 12 18 1 4 35 11 59 8 129
2019 Access to information and privacy 22 20 10 5 0 19 25 74 9 19
2019 Security 25 12 30 3 4 19 6 50 10 23
2019 Science and technology 16 17 16 4 2 35 10 61 11 1369
2019 Administration and operations 22 15 20 3 2 29 8 60 7 480
2019 Human resources 24 15 16 1 1 36 6 68 4 249
2019 Financial management 22 17 16 1 3 33 7 66 7 162
2019 Procurement 32 17 22 0 0 25 5 69 0 24
2019 Real property 25 13 10 9 3 27 13 64 20 34
2019 Materiel management 18 18 40 0 0 6 18 48 0 19
2019 Information management 18 13 19 1 2 39 7 58 6 101
2019 Information technology 20 15 12 0 1 39 12 73 3 237
2019 Internal audit 8 14 30 5 0 38 4 39 9 22
2019 Evaluation 15 10 11 2 0 44 16 65 6 41
2019 Data sciences 17 16 12 5 3 37 10 62 15 184
2019 Policy 14 9 17 2 1 43 12 52 9 566
2019 Project management 13 14 22 2 2 39 7 51 8 208
2019 Other services to the public 24 16 17 0 1 29 13 68 2 79
2019 None of the above 20 15 19 2 1 36 6 62 6 226
2018 Client contact centre 17 23 22 5 0 28 5 59 8 49
2018 Federal regulators 9 16 20 3 3 43 6 49 11 352
2018 Compliance, inspection and enforcement 13 13 30 4 4 27 8 40 13 205
2018 Communications or public affairs 15 9 23 2 3 35 13 45 11 127
2018 Access to information and privacy 12 42 10 0 0 18 18 84 0 17
2018 Security 25 14 29 6 7 20 0 48 16 16
2018 Science and technology 13 16 23 3 1 36 7 52 8 1393
2018 Library services 30 13 13 0 0 33 10 76 0 16
2018 Administration and operations 19 21 19 1 3 31 5 63 7 395
2018 Human resources 26 19 14 1 3 30 7 72 6 214
2018 Financial management 19 17 25 2 2 26 9 57 6 147
2018 Procurement 17 15 30 0 0 38 0 51 0 23
2018 Real property 22 24 26 0 6 15 7 59 8 32
2018 Materiel management 15 25 15 0 0 45 0 73 0 14
2018 Information management 21 19 21 6 0 28 5 60 8 90
2018 Information technology 22 16 17 2 1 33 9 65 6 173
2018 Internal audit 18 16 13 0 0 42 11 71 0 16
2018 Evaluation 11 13 27 0 3 35 11 45 5 37
2018 Data sciences 20 16 23 5 3 29 5 54 12 136
2018 Policy 12 10 19 2 2 48 6 49 9 476
2018 Project management 14 19 23 2 2 37 2 55 7 143
2018 Other services to the public 18 11 20 3 1 39 8 55 8 70
2018 None of the above 15 11 20 3 3 40 9 51 10 189
2017 Client contact centre 20 28 9 2 2 37 3 79 6 55
2017 Federal regulators 9 14 16 5 2 45 9 49 17 331
2017 Compliance, inspection and enforcement 13 18 27 2 3 32 6 49 8 225
2017 Communications or public affairs 10 13 16 3 3 44 12 52 13 103
2017 Access to information and privacy 6 28 12 0 0 48 5 74 0 18
2017 Security 11 15 37 0 6 21 11 37 9 19
2017 Science and technology 14 16 18 2 2 39 9 58 8 1578
2017 Library services 35 17 16 0 8 24 0 68 11 12
2017 Administration and operations 16 17 21 3 3 30 10 56 9 391
2017 Human resources 22 20 15 1 2 30 10 69 6 188
2017 Financial management 18 15 21 3 3 33 7 55 10 126
2017 Procurement 39 10 30 0 0 10 10 62 0 10
2017 Real property 9 26 18 7 2 29 9 56 15 41
2017 Materiel management 16 24 13 11 0 25 11 63 17 14
2017 Information management 16 22 20 0 1 32 9 64 2 97
2017 Information technology 23 11 17 1 1 35 13 65 4 207
2017 Internal audit 15 0 28 0 0 42 15 35 0 14
2017 Evaluation 18 11 14 10 0 42 5 54 19 35
2017 Data sciences 13 11 23 1 3 35 13 47 8 137
2017 Policy 12 11 16 1 2 50 9 55 8 397
2017 Project management 14 14 16 3 2 44 8 56 10 143
2017 Other services to the public 19 10 20 2 4 37 8 53 10 86
2017 None of the above 12 15 17 2 4 38 11 54 12 267
2014 Client contact centre 11 12 18 1 1 38 18 52 6 68
2014 Federal regulators 11 12 16 2 1 48 9 54 8 457
2014 Compliance, inspection and enforcement 12 9 18 5 3 43 10 45 17 247
2014 Communications or public affairs 8 16 18 3 1 41 13 52 9 117
2014 Access to information and privacy 13 18 17 5 0 48 0 58 9 18
2014 Security 19 18 25 0 0 28 10 60 0 21
2014 Science and technology 13 15 18 2 1 42 8 56 7 1648
2014 Library services 8 8 0 0 0 70 15 100 0 12
2014 Legal services 8 15 34 0 0 35 8 40 0 14
2014 Administration and operations 15 16 17 3 2 41 7 58 9 513
2014 Human resources 18 21 17 4 2 31 7 63 9 180
2014 Financial management 15 16 19 1 1 41 8 59 4 174
2014 Procurement 13 6 49 0 0 32 0 28 0 16
2014 Real property 12 22 25 0 7 33 2 52 10 33
2014 Materiel management 11 19 19 5 10 31 5 47 24 20
2014 Information management 13 17 26 0 0 36 8 54 0 110
2014 Information technology 15 17 18 3 3 35 9 57 10 225
2014 Internal audit 0 30 17 6 6 29 12 51 20 17
2014 Evaluation 11 15 8 0 0 55 11 75 0 36
2014 Other services to the public 14 17 14 2 1 42 10 64 6 164
2014 None of the above 12 14 17 3 3 42 9 53 12 489

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 34 36 15 2 1 12 0 80 3 54
2020 Federal regulators 29 34 18 5 3 10 1 71 9 326
2020 Compliance, inspection and enforcement 28 39 15 3 3 11 1 75 7 228
2020 Communications or public affairs 37 27 14 6 1 13 2 75 9 96
2020 Security 32 32 22 0 0 15 0 75 0 28
2020 Science and technology 33 37 14 3 2 9 1 78 6 1331
2020 Administration and operations 41 32 14 2 2 8 2 81 4 457
2020 Human resources 43 36 13 0 1 6 1 84 2 214
2020 Financial management 40 28 16 2 2 11 1 77 4 139
2020 Procurement 42 30 18 0 4 3 4 77 4 28
2020 Real property 45 31 13 4 4 4 0 79 8 54
2020 Materiel management 65 11 10 0 0 14 0 88 0 21
2020 Information management 48 28 12 3 1 6 1 82 5 86
2020 Information technology 38 36 9 2 2 13 0 85 4 197
2020 Internal audit 25 25 19 15 0 16 0 60 18 15
2020 Evaluation 45 34 6 0 2 12 0 91 2 47
2020 Data sciences 32 35 14 5 2 10 2 76 8 138
2020 Policy 31 34 17 4 2 12 1 75 6 553
2020 Project management 34 35 16 1 2 12 0 78 4 206
2020 Other services to the public 40 35 5 6 0 13 2 87 7 76
2020 None of the above 34 35 18 2 3 7 0 75 5 217
2019 Client contact centre 35 26 13 0 1 21 4 81 2 62
2019 Federal regulators 31 35 19 4 2 8 1 73 6 366
2019 Compliance, inspection and enforcement 32 31 16 4 3 13 2 73 8 258
2019 Communications or public affairs 40 27 15 3 3 10 2 76 7 129
2019 Access to information and privacy 38 20 22 5 0 10 5 69 6 19
2019 Security 25 39 22 3 0 10 0 72 4 23
2019 Science and technology 35 34 14 4 2 10 1 78 6 1374
2019 Administration and operations 44 28 14 3 1 8 1 80 4 481
2019 Human resources 47 31 10 0 2 9 1 86 2 250
2019 Financial management 34 31 16 2 3 13 2 76 6 164
2019 Procurement 46 16 22 0 0 17 0 74 0 24
2019 Real property 28 37 6 7 5 17 0 79 14 34
2019 Materiel management 35 23 29 6 0 6 0 62 6 19
2019 Information management 42 23 16 5 1 12 1 74 7 103
2019 Information technology 39 35 11 1 0 13 2 86 1 236
2019 Internal audit 29 43 12 5 0 11 0 80 6 21
2019 Evaluation 30 39 7 2 2 20 0 85 6 41
2019 Data sciences 35 27 15 2 4 15 0 74 8 184
2019 Policy 34 33 14 2 2 14 2 79 5 565
2019 Project management 33 31 19 3 1 13 0 73 5 208
2019 Other services to the public 39 29 11 3 0 14 4 83 3 79
2019 None of the above 35 28 18 1 2 16 1 75 4 226
2018 Client contact centre 26 34 13 10 0 15 2 72 12 48
2018 Federal regulators 23 40 17 4 2 13 1 73 7 352
2018 Compliance, inspection and enforcement 23 31 28 5 4 8 0 59 10 206
2018 Communications or public affairs 26 34 21 2 2 11 5 71 5 127
2018 Access to information and privacy 18 65 16 0 0 0 0 84 0 17
2018 Security 25 12 44 6 0 14 0 42 7 16
2018 Science and technology 27 36 20 4 2 10 1 71 6 1389
2018 Library services 35 33 13 0 0 13 5 84 0 16
2018 Administration and operations 37 34 15 2 3 9 0 78 5 395
2018 Human resources 40 37 7 3 2 9 1 86 5 215
2018 Financial management 28 33 21 4 1 11 2 70 6 147
2018 Procurement 30 25 25 0 0 20 0 69 0 23
2018 Real property 26 34 20 0 9 10 0 67 10 31
2018 Materiel management 25 21 20 0 0 33 0 70 0 14
2018 Information management 37 36 10 4 0 12 0 83 5 90
2018 Information technology 34 31 14 1 2 16 2 79 3 173
2018 Internal audit 34 49 11 0 0 6 0 88 0 16
2018 Evaluation 26 38 19 3 3 11 0 73 6 37
2018 Data sciences 30 29 23 4 3 10 1 66 8 134
2018 Policy 27 31 18 3 2 18 1 71 7 477
2018 Project management 23 40 20 2 3 11 1 72 5 143
2018 Other services to the public 26 32 20 6 1 13 2 69 8 69
2018 None of the above 28 27 22 1 3 17 3 69 4 190
2017 Client contact centre 23 43 16 2 2 15 0 77 4 55
2017 Federal regulators 26 34 15 7 3 14 1 71 11 332
2017 Compliance, inspection and enforcement 24 33 26 3 1 11 2 65 5 226
2017 Communications or public affairs 19 30 15 5 5 24 2 66 13 103
2017 Access to information and privacy 23 50 11 0 0 16 0 87 0 18
2017 Security 21 36 32 0 0 5 5 64 0 19
2017 Science and technology 29 35 16 3 2 13 2 75 6 1581
2017 Library services 43 33 0 0 8 16 0 90 10 12
2017 Administration and operations 31 31 18 3 1 13 3 74 5 391
2017 Human resources 35 35 11 1 1 14 3 84 3 186
2017 Financial management 29 29 21 2 2 16 2 70 5 126
2017 Procurement 39 20 20 0 0 10 10 75 0 10
2017 Real property 20 36 16 12 0 16 0 67 14 40
2017 Materiel management 46 31 0 11 0 13 0 88 12 14
2017 Information management 33 34 16 0 1 13 3 80 1 96
2017 Information technology 34 25 17 2 1 18 2 75 4 207
2017 Internal audit 15 8 35 0 0 27 15 39 0 14
2017 Evaluation 33 35 12 3 0 14 3 82 4 35
2017 Data sciences 23 30 23 3 2 14 5 66 6 137
2017 Policy 26 30 17 1 1 22 2 74 4 396
2017 Project management 28 38 19 2 2 9 2 74 4 143
2017 Other services to the public 31 26 19 5 3 15 2 68 9 87
2017 None of the above 23 37 19 1 4 14 2 71 6 267
2014 Client contact centre 22 26 19 1 1 26 3 69 4 68
2014 Federal regulators 23 29 17 4 2 23 1 70 8 457
2014 Compliance, inspection and enforcement 22 28 19 3 4 22 2 65 10 247
2014 Communications or public affairs 20 30 14 6 0 28 2 71 8 117
2014 Access to information and privacy 29 27 17 5 0 22 0 72 6 18
2014 Security 19 28 38 0 0 14 0 55 0 21
2014 Science and technology 27 33 16 3 1 18 1 74 6 1649
2014 Library services 34 38 0 0 0 28 0 100 0 12
2014 Legal services 15 36 33 0 0 8 8 61 0 14
2014 Administration and operations 27 27 17 3 2 23 2 71 6 513
2014 Human resources 29 34 11 4 2 18 1 78 8 180
2014 Financial management 23 34 20 2 0 18 3 72 2 174
2014 Procurement 32 6 49 0 0 13 0 44 0 16
2014 Real property 17 46 15 3 7 9 2 72 11 33
2014 Materiel management 25 15 35 11 0 14 0 47 13 20
2014 Information management 31 30 17 2 1 18 1 75 4 109
2014 Information technology 29 28 18 3 2 18 2 71 7 225
2014 Internal audit 24 41 17 6 0 6 6 74 7 17
2014 Evaluation 23 22 6 0 0 40 8 89 0 36
2014 Other services to the public 25 37 11 3 1 22 1 81 5 164
2014 None of the above 24 28 16 3 3 24 2 70 8 489

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Science and technology 8 0 22 12 38 20 0 10 63 14
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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 44 19 14 9 14 0 0 63 23 53
2020 Federal regulators 43 28 12 7 8 0 2 72 16 326
2020 Compliance, inspection and enforcement 27 30 22 9 9 0 2 59 18 228
2020 Communications or public affairs 49 19 13 6 7 0 5 72 14 95
2020 Security 31 15 34 3 14 3 0 47 17 28
2020 Science and technology 34 31 17 9 7 0 2 67 16 1330
2020 Administration and operations 39 23 17 9 10 0 2 63 20 458
2020 Human resources 41 26 14 8 11 0 1 68 19 214
2020 Financial management 42 24 13 14 7 0 0 66 21 139
2020 Procurement 42 28 23 0 3 0 4 73 3 28
2020 Real property 26 39 15 9 11 0 0 65 20 54
2020 Materiel management 35 29 10 16 10 0 0 64 26 21
2020 Information management 45 25 13 9 7 0 2 71 16 86
2020 Information technology 48 22 14 7 6 1 2 73 13 197
2020 Internal audit 28 34 13 19 0 0 6 66 20 15
2020 Evaluation 44 17 21 4 10 0 4 64 15 47
2020 Data sciences 39 28 16 9 5 0 2 69 15 139
2020 Policy 48 25 13 6 4 0 3 76 11 554
2020 Project management 46 25 15 8 6 0 1 71 14 208
2020 Other services to the public 41 23 20 9 6 1 0 65 15 76
2020 None of the above 36 25 17 9 11 0 2 62 21 216

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 22 28 21 16 13 0 0 50 29 52
2020 Federal regulators 29 38 16 11 5 0 0 67 17 325
2020 Compliance, inspection and enforcement 27 26 23 18 6 0 1 53 24 227
2020 Communications or public affairs 27 29 28 13 3 0 0 56 16 95
2020 Security 25 10 30 25 7 0 3 36 33 28
2020 Science and technology 30 34 18 10 8 0 0 64 18 1329
2020 Administration and operations 31 27 20 12 8 0 1 59 20 456
2020 Human resources 31 32 19 11 7 0 0 63 19 215
2020 Financial management 37 32 16 9 6 0 1 69 15 138
2020 Procurement 50 19 14 11 0 0 7 73 11 28
2020 Real property 37 15 21 15 9 0 2 53 25 53
2020 Materiel management 54 29 5 3 0 3 5 91 4 21
2020 Information management 31 38 19 7 2 1 1 71 9 85
2020 Information technology 42 31 18 7 2 0 1 73 9 197
2020 Internal audit 41 40 13 0 0 6 0 86 0 15
2020 Evaluation 26 26 25 13 10 0 0 51 24 46
2020 Data sciences 31 27 24 10 8 0 0 58 18 138
2020 Policy 35 32 19 7 5 1 0 68 12 553
2020 Project management 31 31 18 10 9 0 1 63 19 208
2020 Other services to the public 20 41 17 10 12 0 0 61 22 76
2020 None of the above 30 32 17 12 8 0 1 62 20 214
2019 Client contact centre 13 20 29 15 22 0 1 33 37 62
2019 Federal regulators 17 33 20 14 15 0 1 50 29 365
2019 Compliance, inspection and enforcement 11 31 24 14 18 0 1 43 33 258
2019 Communications or public affairs 18 32 25 14 9 0 2 51 23 130
2019 Access to information and privacy 14 20 36 15 15 0 0 34 30 19
2019 Security 29 19 12 17 23 0 0 48 39 23
2019 Science and technology 19 30 23 13 14 0 0 49 27 1374
2019 Administration and operations 25 25 20 12 16 0 2 51 28 481
2019 Human resources 20 27 24 16 11 0 2 48 28 251
2019 Financial management 27 31 17 15 9 0 2 59 24 163
2019 Procurement 24 24 34 13 5 0 0 49 18 24
2019 Real property 17 42 21 16 5 0 0 59 20 34
2019 Materiel management 31 25 21 13 10 0 0 56 23 19
2019 Information management 21 29 13 17 18 0 1 51 36 102
2019 Information technology 31 35 15 11 7 0 0 67 18 238
2019 Internal audit 22 26 33 4 14 0 0 48 19 22
2019 Evaluation 16 39 23 10 10 0 2 56 20 41
2019 Data sciences 19 30 21 13 17 0 0 49 30 185
2019 Policy 20 31 25 10 13 0 0 51 23 565
2019 Project management 14 30 23 18 15 0 0 44 33 209
2019 Other services to the public 9 27 28 16 20 0 0 36 37 79
2019 None of the above 21 28 19 11 18 1 3 51 30 226
2018 Client contact centre 9 18 31 7 34 0 0 27 41 50
2018 Federal regulators 13 23 29 16 18 0 1 37 34 354
2018 Compliance, inspection and enforcement 9 25 27 16 23 0 0 34 39 208
2018 Communications or public affairs 21 21 25 19 14 0 1 42 33 127
2018 Access to information and privacy 11 22 21 25 22 0 0 33 47 18
2018 Security 19 35 13 13 20 0 0 54 33 16
2018 Science and technology 13 26 25 15 20 0 1 40 36 1390
2018 Library services 11 43 32 13 0 0 0 55 13 16
2018 Administration and operations 19 25 18 15 21 1 2 44 37 399
2018 Human resources 23 22 17 21 15 0 2 46 37 215
2018 Financial management 22 27 25 11 15 0 1 49 26 146
2018 Procurement 32 13 36 15 4 0 0 45 19 23
2018 Real property 14 31 23 14 18 0 0 45 32 31
2018 Materiel management 34 21 0 19 20 0 5 59 41 14
2018 Information management 15 26 24 13 21 0 0 41 35 90
2018 Information technology 23 24 22 14 12 0 4 49 28 174
2018 Internal audit 18 12 53 0 16 0 0 31 16 15
2018 Evaluation 8 21 22 22 22 2 2 31 46 37
2018 Data sciences 12 27 21 13 26 0 0 39 39 136
2018 Policy 20 27 22 14 15 1 2 48 30 478
2018 Project management 11 26 28 12 24 0 0 36 36 142
2018 Other services to the public 8 22 19 21 30 0 0 30 51 71
2018 None of the above 13 24 23 11 29 0 1 37 41 189
2017 Client contact centre 9 16 24 21 29 0 0 25 50 55
2017 Federal regulators 14 23 24 14 22 0 2 38 37 331
2017 Compliance, inspection and enforcement 8 26 21 18 26 0 2 34 44 226
2017 Communications or public affairs 15 26 18 12 28 0 1 41 40 103
2017 Access to information and privacy 12 5 32 17 33 0 0 17 51 18
2017 Security 27 16 14 11 27 0 5 45 40 19
2017 Science and technology 15 26 20 15 22 0 1 42 38 1581
2017 Library services 16 16 16 18 33 0 0 32 52 12
2017 Administration and operations 14 18 22 18 23 0 4 34 42 390
2017 Human resources 17 18 21 18 25 1 1 35 44 189
2017 Financial management 19 20 20 18 20 0 2 40 39 126
2017 Procurement 0 39 20 10 30 0 0 39 41 10
2017 Real property 26 25 23 8 18 0 0 50 27 41
2017 Materiel management 18 17 6 41 12 6 0 37 56 14
2017 Information management 13 28 20 17 20 1 2 42 38 97
2017 Information technology 16 26 19 15 18 2 3 45 35 207
2017 Internal audit 24 46 22 0 8 0 0 70 8 13
2017 Evaluation 21 14 22 14 29 0 0 35 43 35
2017 Data sciences 10 23 29 16 20 1 0 34 37 137
2017 Policy 20 26 19 14 18 0 3 47 33 395
2017 Project management 12 28 20 21 18 1 1 41 39 143
2017 Other services to the public 9 22 21 13 34 0 2 31 47 87
2017 None of the above 13 18 18 21 29 0 1 32 50 267

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 14 30 36 10 10 0 0 44 20 54
2020 Federal regulators 12 24 31 18 14 0 0 36 33 325
2020 Compliance, inspection and enforcement 20 32 25 13 11 0 0 51 24 227
2020 Communications or public affairs 13 22 29 23 13 0 0 35 36 95
2020 Security 28 23 28 15 7 0 0 50 22 28
2020 Science and technology 17 28 28 16 10 0 0 46 26 1327
2020 Administration and operations 23 28 27 14 8 0 0 51 22 456
2020 Human resources 15 27 25 26 8 0 0 42 34 214
2020 Financial management 17 29 22 19 12 0 0 46 31 139
2020 Procurement 18 21 21 19 21 0 0 39 40 28
2020 Real property 18 29 31 14 8 0 0 47 22 54
2020 Materiel management 44 35 17 3 0 0 0 79 3 21
2020 Information management 26 29 24 10 9 0 1 57 19 85
2020 Information technology 20 33 20 15 11 0 0 53 27 197
2020 Internal audit 13 19 41 19 9 0 0 31 28 15
2020 Evaluation 19 27 31 19 2 0 2 47 22 46
2020 Data sciences 22 23 32 17 6 0 0 45 23 139
2020 Policy 11 24 27 20 18 0 0 35 38 555
2020 Project management 9 26 25 23 17 0 0 35 40 207
2020 Other services to the public 19 23 31 17 10 0 0 42 27 76
2020 None of the above 13 27 22 25 10 0 1 41 36 216
2019 Client contact centre 26 28 30 7 9 0 0 53 16 61
2019 Federal regulators 15 28 29 17 11 0 1 42 28 365
2019 Compliance, inspection and enforcement 16 28 28 17 11 0 0 44 28 258
2019 Communications or public affairs 20 28 27 15 11 0 0 48 26 130
2019 Access to information and privacy 10 28 10 19 26 0 8 41 49 19
2019 Security 12 8 34 32 13 0 0 21 45 23
2019 Science and technology 16 30 29 16 9 0 0 46 25 1373
2019 Administration and operations 26 29 25 12 7 0 1 56 19 481
2019 Human resources 14 32 29 14 10 0 1 46 24 251
2019 Financial management 20 32 29 13 5 0 1 53 18 163
2019 Procurement 28 16 30 13 13 0 0 45 26 24
2019 Real property 6 34 43 6 7 0 3 42 13 34
2019 Materiel management 32 31 13 18 0 6 0 67 19 19
2019 Information management 23 33 17 19 8 0 0 56 28 102
2019 Information technology 23 31 27 11 7 0 1 55 18 238
2019 Internal audit 15 41 16 17 12 0 0 56 29 22
2019 Evaluation 16 33 19 25 4 0 2 50 31 41
2019 Data sciences 20 33 24 15 8 0 0 53 22 184
2019 Policy 16 34 25 16 8 0 0 50 24 565
2019 Project management 13 25 35 19 8 0 0 38 27 209
2019 Other services to the public 14 27 32 14 13 0 0 41 27 79
2019 None of the above 19 25 25 14 13 1 2 46 29 223
2018 Client contact centre 16 22 33 24 5 0 0 38 29 50
2018 Federal regulators 7 21 33 25 13 0 0 28 38 350
2018 Compliance, inspection and enforcement 9 29 23 24 14 0 0 39 38 208
2018 Communications or public affairs 15 24 27 16 17 1 0 40 33 127
2018 Access to information and privacy 10 13 34 16 27 0 0 24 43 18
2018 Security 4 34 37 6 19 0 0 38 25 16
2018 Science and technology 9 30 31 19 11 0 0 39 30 1388
2018 Library services 23 33 12 20 11 0 0 57 31 16
2018 Administration and operations 20 26 26 16 10 1 1 47 26 395
2018 Human resources 16 24 35 19 6 0 0 40 25 213
2018 Financial management 15 32 30 15 8 0 0 47 24 145
2018 Procurement 14 16 33 18 19 0 0 30 37 23
2018 Real property 9 51 12 16 12 0 0 60 27 31
2018 Materiel management 14 24 44 5 6 0 5 41 13 14
2018 Information management 21 30 29 12 8 0 1 51 20 90
2018 Information technology 18 26 29 22 5 0 0 44 27 174
2018 Internal audit 6 41 18 11 23 0 0 48 35 15
2018 Evaluation 13 41 25 19 3 0 0 54 22 37
2018 Data sciences 19 27 30 13 12 0 0 46 24 136
2018 Policy 11 23 33 20 13 0 1 34 33 477
2018 Project management 4 23 35 26 12 0 0 27 38 142
2018 Other services to the public 15 26 28 13 17 0 2 41 30 71
2018 None of the above 15 17 33 19 15 0 1 33 35 189
2017 Client contact centre 25 26 29 10 9 0 2 52 18 55
2017 Federal regulators 8 22 36 21 12 0 0 30 33 331
2017 Compliance, inspection and enforcement 15 28 29 15 13 0 1 43 28 226
2017 Communications or public affairs 17 22 25 15 21 0 0 39 36 103
2017 Access to information and privacy 0 6 50 28 16 0 0 6 44 18
2017 Security 22 16 33 10 20 0 0 37 30 19
2017 Science and technology 14 30 29 17 9 0 1 44 27 1580
2017 Library services 8 26 33 24 8 0 0 35 32 12
2017 Administration and operations 17 26 30 14 12 0 1 44 26 391
2017 Human resources 9 22 26 24 16 1 2 32 41 186
2017 Financial management 16 27 32 10 15 0 0 43 25 126
2017 Procurement 9 0 30 30 30 0 0 9 61 10
2017 Real property 18 30 24 21 7 0 0 49 27 41
2017 Materiel management 12 32 33 24 0 0 0 43 24 14
2017 Information management 22 25 24 14 12 1 1 48 27 97
2017 Information technology 17 31 27 17 7 0 1 48 24 206
2017 Internal audit 15 15 55 7 8 0 0 29 15 13
2017 Evaluation 10 36 22 26 6 0 0 46 32 34
2017 Data sciences 14 37 20 21 8 1 0 51 29 137
2017 Policy 13 25 30 17 14 0 1 39 31 397
2017 Project management 11 31 29 12 15 0 1 43 28 143
2017 Other services to the public 13 27 36 12 12 0 0 40 24 86
2017 None of the above 13 28 28 18 13 0 1 41 31 267

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 29 30 6 8 0 0 56 13 54
2020 Federal regulators 18 25 29 18 10 0 0 43 28 325
2020 Compliance, inspection and enforcement 32 33 19 10 6 0 0 66 16 228
2020 Communications or public affairs 14 20 34 21 11 0 1 34 32 96
2020 Security 30 27 18 10 11 0 3 59 22 28
2020 Science and technology 29 35 20 9 5 0 1 65 15 1325
2020 Administration and operations 29 29 22 13 7 0 1 58 20 457
2020 Human resources 23 33 24 15 5 0 0 56 20 213
2020 Financial management 16 33 24 18 9 0 0 49 26 139
2020 Procurement 18 25 25 19 14 0 0 42 33 28
2020 Real property 26 35 21 12 6 0 0 61 18 54
2020 Materiel management 59 21 20 0 0 0 0 80 0 21
2020 Information management 39 25 18 14 1 0 3 66 16 85
2020 Information technology 33 34 17 7 8 0 0 67 16 196
2020 Internal audit 6 60 28 6 0 0 0 66 6 15
2020 Evaluation 24 37 17 18 2 0 2 62 21 47
2020 Data sciences 33 36 19 6 4 0 3 70 10 139
2020 Policy 15 22 27 23 13 0 0 37 36 552
2020 Project management 16 32 24 18 10 0 1 48 28 208
2020 Other services to the public 35 33 20 11 2 0 0 68 12 76
2020 None of the above 20 31 22 18 7 0 2 52 25 216
2019 Client contact centre 32 31 21 3 8 1 4 66 11 61
2019 Federal regulators 19 28 28 17 8 0 1 47 25 364
2019 Compliance, inspection and enforcement 30 33 22 10 4 0 0 63 15 258
2019 Communications or public affairs 21 37 15 14 13 0 0 58 27 130
2019 Access to information and privacy 22 40 10 11 16 0 0 63 27 18
2019 Security 12 18 40 13 8 0 8 34 23 23
2019 Science and technology 30 35 20 10 4 0 1 65 14 1368
2019 Administration and operations 32 32 20 9 6 0 1 64 15 477
2019 Human resources 25 32 24 12 5 0 2 59 17 248
2019 Financial management 21 38 21 12 6 1 1 60 18 161
2019 Procurement 28 29 26 9 9 0 0 57 17 24
2019 Real property 22 35 26 11 3 0 3 59 14 34
2019 Materiel management 48 22 4 13 6 6 0 75 21 17
2019 Information management 33 32 14 12 7 0 1 66 20 101
2019 Information technology 35 33 15 11 3 0 2 69 15 237
2019 Internal audit 25 28 28 8 4 0 6 57 13 22
2019 Evaluation 29 23 26 9 8 2 2 55 18 41
2019 Data sciences 33 32 17 10 6 0 0 66 17 183
2019 Policy 20 29 25 15 10 0 0 50 25 566
2019 Project management 16 31 33 14 5 0 0 47 20 208
2019 Other services to the public 32 27 22 12 7 0 0 59 19 79
2019 None of the above 26 30 21 10 8 1 4 58 20 226
2018 Client contact centre 17 39 26 5 12 0 2 56 17 50
2018 Federal regulators 10 28 29 22 11 0 1 37 33 352
2018 Compliance, inspection and enforcement 20 34 26 13 6 0 1 55 19 207
2018 Communications or public affairs 11 30 24 14 19 2 1 41 34 126
2018 Access to information and privacy 25 16 32 5 22 0 0 41 27 18
2018 Security 11 38 14 12 19 0 6 52 33 16
2018 Science and technology 20 36 25 11 6 0 1 57 17 1378
2018 Library services 37 40 18 5 0 0 0 77 5 16
2018 Administration and operations 23 31 23 13 9 1 1 55 22 398
2018 Human resources 25 29 30 12 2 0 2 55 14 215
2018 Financial management 17 33 25 15 11 0 0 50 25 146
2018 Procurement 14 26 23 29 8 0 0 40 37 23
2018 Real property 16 45 13 12 14 0 0 61 26 31
2018 Materiel management 39 21 20 5 0 9 5 70 6 14
2018 Information management 23 35 26 12 4 0 1 58 16 90
2018 Information technology 25 33 21 12 7 0 2 59 19 172
2018 Internal audit 6 35 11 25 17 0 5 44 44 15
2018 Evaluation 21 38 22 14 5 0 0 59 19 37
2018 Data sciences 23 37 15 16 9 0 1 61 25 136
2018 Policy 12 22 33 20 13 0 0 34 33 477
2018 Project management 7 33 32 17 10 1 0 40 27 143
2018 Other services to the public 22 34 20 11 12 0 2 57 23 71
2018 None of the above 21 28 21 17 10 0 3 50 28 188
2017 Client contact centre 19 35 31 12 0 0 2 56 13 55
2017 Federal regulators 13 26 29 18 13 0 0 39 32 332
2017 Compliance, inspection and enforcement 26 35 18 10 8 1 3 63 19 226
2017 Communications or public affairs 14 29 15 18 24 0 0 43 42 102
2017 Access to information and privacy 0 28 43 5 23 0 0 28 29 18
2017 Security 33 27 21 0 20 0 0 59 20 19
2017 Science and technology 26 36 21 11 5 0 2 63 16 1578
2017 Library services 18 56 25 0 0 0 0 75 0 12
2017 Administration and operations 20 34 21 11 12 0 2 55 23 390
2017 Human resources 17 29 22 21 8 2 2 48 30 188
2017 Financial management 19 34 23 11 13 0 0 53 24 125
2017 Procurement 0 29 20 20 30 0 0 29 51 10
2017 Real property 21 23 34 11 4 2 5 48 16 41
2017 Materiel management 5 51 17 11 5 0 11 63 18 14
2017 Information management 27 34 20 12 6 0 1 62 18 97
2017 Information technology 30 30 21 11 7 0 1 61 18 207
2017 Internal audit 30 24 23 15 8 0 0 54 23 13
2017 Evaluation 19 31 27 17 5 0 0 50 23 35
2017 Data sciences 28 35 20 11 4 1 1 64 16 137
2017 Policy 14 25 30 18 12 0 1 40 30 396
2017 Project management 18 34 23 14 10 0 1 52 25 143
2017 Other services to the public 20 46 16 11 6 0 0 67 17 86
2017 None of the above 20 26 25 14 12 1 3 47 27 268

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 21 19 21 24 11 0 4 42 36 54
2020 Federal regulators 20 26 27 15 12 0 1 46 27 322
2020 Compliance, inspection and enforcement 22 25 21 14 18 1 0 47 32 228
2020 Communications or public affairs 12 19 29 30 8 1 0 32 39 96
2020 Security 20 15 25 20 11 6 3 38 35 28
2020 Science and technology 19 28 23 16 12 1 1 49 28 1322
2020 Administration and operations 28 29 18 15 9 0 0 58 24 454
2020 Human resources 19 24 25 20 10 1 1 44 31 215
2020 Financial management 19 26 26 16 13 0 0 46 29 138
2020 Procurement 18 17 21 22 18 0 4 36 41 28
2020 Real property 24 30 14 20 7 0 4 57 28 53
2020 Materiel management 49 20 25 6 0 0 0 69 6 21
2020 Information management 27 19 28 14 8 3 2 48 23 84
2020 Information technology 21 25 18 22 13 0 0 47 35 196
2020 Internal audit 9 31 32 19 9 0 0 41 28 15
2020 Evaluation 28 25 21 17 6 0 2 54 24 45
2020 Data sciences 27 21 23 15 13 0 2 49 28 138
2020 Policy 20 27 21 17 15 1 0 47 32 553
2020 Project management 15 24 27 15 18 0 0 40 33 208
2020 Other services to the public 25 28 21 12 14 0 0 53 26 76
2020 None of the above 19 25 23 15 15 0 2 45 31 217
2019 Client contact centre 24 33 24 12 4 0 2 58 17 60
2019 Federal regulators 21 25 25 18 11 1 1 47 28 363
2019 Compliance, inspection and enforcement 16 22 26 17 18 1 0 38 36 257
2019 Communications or public affairs 24 35 16 16 9 0 0 59 25 127
2019 Access to information and privacy 11 25 15 21 28 0 0 35 49 18
2019 Security 17 10 20 25 25 0 4 28 52 23
2019 Science and technology 19 23 25 17 16 0 1 42 33 1368
2019 Administration and operations 31 27 19 11 11 0 1 58 23 476
2019 Human resources 25 28 22 14 10 1 1 54 24 250
2019 Financial management 30 29 21 10 9 1 1 60 19 164
2019 Procurement 10 17 35 16 17 0 5 28 35 24
2019 Real property 14 26 29 15 14 0 3 41 29 34
2019 Materiel management 24 42 17 6 12 0 0 66 18 19
2019 Information management 25 23 24 13 15 0 1 48 28 101
2019 Information technology 29 25 24 13 7 0 1 55 21 236
2019 Internal audit 19 23 19 13 16 4 6 47 32 22
2019 Evaluation 18 24 25 21 9 0 3 44 31 39
2019 Data sciences 24 20 25 19 12 0 0 44 31 185
2019 Policy 26 27 22 14 9 1 1 54 24 565
2019 Project management 16 23 33 15 12 1 0 40 27 207
2019 Other services to the public 14 25 25 17 19 0 0 39 36 78
2019 None of the above 23 20 17 19 16 2 3 45 37 223
2018 Client contact centre 15 20 25 19 20 0 2 36 39 50
2018 Federal regulators 11 24 27 22 16 0 1 35 38 352
2018 Compliance, inspection and enforcement 13 16 28 20 22 1 0 29 43 207
2018 Communications or public affairs 17 28 20 18 16 1 0 46 34 126
2018 Access to information and privacy 17 17 17 17 33 0 0 34 49 18
2018 Security 0 14 23 23 40 0 0 14 63 15
2018 Science and technology 14 23 26 21 15 0 1 37 37 1386
2018 Library services 31 26 25 18 0 0 0 57 18 16
2018 Administration and operations 20 28 23 14 13 1 2 49 28 398
2018 Human resources 20 29 28 15 6 0 1 50 21 214
2018 Financial management 18 26 30 13 11 0 1 44 25 144
2018 Procurement 10 21 32 28 9 0 0 31 37 23
2018 Real property 16 28 21 14 21 0 0 44 35 32
2018 Materiel management 9 5 29 27 19 0 11 16 51 14
2018 Information management 22 31 20 16 12 0 1 53 28 90
2018 Information technology 22 24 25 19 9 1 1 46 29 173
2018 Internal audit 6 12 21 32 23 0 5 19 59 15
2018 Evaluation 16 42 25 11 5 0 0 58 17 36
2018 Data sciences 14 22 26 23 15 0 0 36 38 134
2018 Policy 14 24 31 17 12 1 1 39 30 471
2018 Project management 5 27 25 21 21 1 1 32 43 143
2018 Other services to the public 17 13 31 9 26 0 3 31 37 69
2018 None of the above 14 17 23 25 20 0 2 31 45 188
2017 Client contact centre 25 35 15 13 8 2 2 62 22 55
2017 Federal regulators 15 26 26 20 12 0 1 41 32 331
2017 Compliance, inspection and enforcement 14 20 26 19 20 1 0 34 39 226
2017 Communications or public affairs 10 27 15 22 24 0 2 38 47 103
2017 Access to information and privacy 0 17 22 22 33 0 6 18 59 18
2017 Security 6 17 23 11 45 0 0 22 55 18
2017 Science and technology 15 24 24 18 15 1 2 40 35 1582
2017 Library services 10 25 24 16 24 0 0 36 40 12
2017 Administration and operations 23 22 22 15 13 1 4 47 30 391
2017 Human resources 13 23 24 23 14 1 3 36 38 189
2017 Financial management 14 30 24 14 16 0 2 45 30 126
2017 Procurement 0 39 0 10 51 0 0 39 61 10
2017 Real property 17 16 24 27 9 5 2 35 39 40
2017 Materiel management 0 43 18 12 28 0 0 43 40 14
2017 Information management 24 18 23 15 18 0 2 43 33 97
2017 Information technology 18 25 26 17 12 0 1 44 30 207
2017 Internal audit 7 7 44 20 15 7 0 15 38 14
2017 Evaluation 15 23 34 17 8 0 3 39 26 35
2017 Data sciences 17 31 19 20 12 1 0 49 32 137
2017 Policy 16 22 28 16 15 1 2 39 32 397
2017 Project management 12 22 30 19 16 0 1 35 35 143
2017 Other services to the public 15 22 25 20 18 0 0 37 38 86
2017 None of the above 18 18 20 23 19 0 2 37 42 268

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 30 22 6 2 0 9 66 9 53
2020 Federal regulators 34 30 18 9 7 1 1 65 16 322
2020 Compliance, inspection and enforcement 53 26 10 6 2 0 3 81 8 228
2020 Communications or public affairs 33 25 20 20 2 0 0 58 22 95
2020 Security 35 27 15 11 3 0 9 68 16 28
2020 Science and technology 38 32 15 8 4 0 3 72 12 1326
2020 Administration and operations 49 22 14 7 5 0 2 73 12 453
2020 Human resources 43 26 14 10 3 0 3 71 14 214
2020 Financial management 33 32 17 10 6 0 3 66 16 138
2020 Procurement 39 32 18 7 4 0 0 71 11 28
2020 Real property 42 34 13 9 0 0 2 78 9 54
2020 Materiel management 76 11 3 0 0 3 6 96 0 20
2020 Information management 53 22 9 10 2 0 5 78 12 85
2020 Information technology 53 24 9 5 4 0 4 81 9 196
2020 Internal audit 35 25 34 6 0 0 0 60 6 15
2020 Evaluation 49 21 19 7 0 0 4 73 7 46
2020 Data sciences 41 27 15 10 5 0 2 70 15 138
2020 Policy 26 27 21 14 11 0 1 54 25 552
2020 Project management 32 28 15 14 7 0 3 63 22 207
2020 Other services to the public 47 24 16 9 4 0 0 71 13 76
2020 None of the above 39 24 17 9 6 0 5 67 16 216
2019 Client contact centre 56 24 3 5 4 0 8 87 9 61
2019 Federal regulators 41 30 13 8 4 0 3 74 13 361
2019 Compliance, inspection and enforcement 45 31 13 4 4 1 3 78 8 258
2019 Communications or public affairs 35 34 14 9 6 0 1 71 16 130
2019 Access to information and privacy 32 15 30 0 11 0 13 53 12 19
2019 Security 33 27 17 9 0 0 15 70 10 23
2019 Science and technology 38 32 15 7 4 0 4 74 11 1372
2019 Administration and operations 56 19 10 5 4 0 6 80 9 476
2019 Human resources 54 22 9 5 2 1 7 83 8 251
2019 Financial management 47 27 13 3 6 0 3 76 10 162
2019 Procurement 61 9 9 9 0 4 9 80 10 24
2019 Real property 45 36 12 0 0 0 7 87 0 34
2019 Materiel management 75 4 10 0 0 0 12 89 0 18
2019 Information management 52 19 12 4 5 1 6 77 10 102
2019 Information technology 62 18 10 3 1 0 5 85 4 237
2019 Internal audit 33 39 16 4 8 0 0 72 12 22
2019 Evaluation 39 41 2 6 2 2 7 89 9 41
2019 Data sciences 47 25 14 8 4 0 1 73 12 183
2019 Policy 41 30 13 8 6 0 2 73 14 563
2019 Project management 35 37 17 6 3 1 2 73 9 208
2019 Other services to the public 34 40 13 6 4 0 2 77 10 79
2019 None of the above 40 25 14 5 8 1 7 70 14 225
2018 Client contact centre 41 24 22 4 0 0 8 71 5 50
2018 Federal regulators 30 33 19 8 5 0 5 66 14 352
2018 Compliance, inspection and enforcement 41 30 18 6 3 0 2 72 10 207
2018 Communications or public affairs 31 21 14 15 15 1 3 54 31 127
2018 Access to information and privacy 55 17 17 6 5 0 0 72 11 18
2018 Security 29 32 14 0 14 0 12 69 15 16
2018 Science and technology 33 31 18 9 4 1 4 67 14 1385
2018 Library services 75 25 0 0 0 0 0 100 0 16
2018 Administration and operations 47 24 12 6 5 0 6 76 11 397
2018 Human resources 52 26 8 4 2 0 7 84 7 215
2018 Financial management 44 27 13 8 5 1 4 74 13 146
2018 Procurement 52 8 18 4 3 0 15 71 8 23
2018 Real property 52 28 9 3 4 4 0 83 7 31
2018 Materiel management 36 35 5 0 9 0 15 83 11 14
2018 Information management 53 23 10 4 3 0 7 82 8 90
2018 Information technology 58 17 12 4 2 1 7 81 6 173
2018 Internal audit 28 31 11 12 6 0 11 66 21 15
2018 Evaluation 57 27 5 5 3 0 3 86 8 37
2018 Data sciences 43 28 13 5 7 0 4 75 12 134
2018 Policy 30 27 17 14 8 1 2 59 23 477
2018 Project management 31 33 19 11 4 0 2 65 15 143
2018 Other services to the public 31 28 15 14 7 1 4 62 21 71
2018 None of the above 40 26 18 8 5 0 4 68 13 186
2017 Client contact centre 48 19 10 5 2 0 16 80 8 55
2017 Federal regulators 32 33 17 8 3 1 5 70 13 332
2017 Compliance, inspection and enforcement 38 39 11 4 2 0 5 82 6 226
2017 Communications or public affairs 30 22 12 10 20 0 5 55 32 103
2017 Access to information and privacy 32 29 11 5 5 0 17 74 13 18
2017 Security 59 6 16 5 9 0 5 68 15 19
2017 Science and technology 36 32 15 7 3 0 7 73 10 1580
2017 Library services 26 49 8 0 0 0 16 90 0 12
2017 Administration and operations 43 23 13 7 3 0 11 74 11 389
2017 Human resources 37 31 17 4 3 2 7 74 7 188
2017 Financial management 39 29 15 3 6 2 7 74 10 126
2017 Procurement 30 20 20 20 0 0 9 56 22 10
2017 Real property 54 20 6 0 5 0 16 88 5 41
2017 Materiel management 31 19 12 0 0 0 39 81 0 14
2017 Information management 45 18 12 7 2 1 15 75 11 97
2017 Information technology 54 22 6 4 1 0 12 87 6 207
2017 Internal audit 23 23 25 30 0 0 0 46 30 13
2017 Evaluation 44 22 23 3 3 0 5 70 6 35
2017 Data sciences 35 36 14 7 1 1 6 76 9 137
2017 Policy 28 31 19 10 8 1 3 61 19 396
2017 Project management 33 34 19 7 3 0 4 70 10 143
2017 Other services to the public 27 41 12 5 8 0 7 73 14 85
2017 None of the above 29 31 17 9 9 0 5 63 19 268

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 27 26 33 9 5 0 0 53 14 54
2020 Federal regulators 18 31 25 17 8 0 0 50 26 326
2020 Compliance, inspection and enforcement 29 31 24 12 5 0 0 60 17 227
2020 Communications or public affairs 22 23 34 13 8 0 0 45 21 96
2020 Security 15 17 40 15 12 2 0 32 27 28
2020 Science and technology 21 31 25 14 9 0 0 52 23 1328
2020 Administration and operations 31 31 18 12 8 0 0 62 20 457
2020 Human resources 33 24 26 12 5 0 0 57 17 214
2020 Financial management 28 27 25 14 6 0 1 55 20 139
2020 Procurement 36 17 21 22 4 0 0 53 26 28
2020 Real property 33 33 17 11 4 0 2 67 15 54
2020 Materiel management 48 28 6 15 0 3 0 79 16 21
2020 Information management 32 25 24 12 8 0 0 57 20 85
2020 Information technology 34 31 20 7 8 0 0 65 15 195
2020 Internal audit 19 25 35 21 0 0 0 44 21 15
2020 Evaluation 24 26 23 15 12 0 0 50 27 47
2020 Data sciences 23 26 25 14 11 0 0 49 25 139
2020 Policy 15 29 22 20 14 0 0 44 34 555
2020 Project management 22 30 19 19 10 0 0 52 29 207
2020 Other services to the public 26 25 30 13 6 0 0 51 19 76
2020 None of the above 26 25 22 16 10 0 1 52 26 216
2019 Client contact centre 47 15 26 6 6 0 0 62 12 61
2019 Federal regulators 23 32 23 14 7 0 1 56 21 365
2019 Compliance, inspection and enforcement 30 31 22 9 8 1 0 62 16 258
2019 Communications or public affairs 24 34 27 9 5 0 1 58 15 130
2019 Access to information and privacy 32 25 10 20 6 0 8 62 28 19
2019 Security 33 23 27 12 5 0 0 56 17 23
2019 Science and technology 26 32 23 12 6 0 0 58 19 1372
2019 Administration and operations 40 29 17 8 7 0 1 69 14 478
2019 Human resources 45 23 16 9 4 1 3 71 13 248
2019 Financial management 34 29 19 8 9 0 0 64 17 164
2019 Procurement 29 28 21 9 9 0 5 60 18 24
2019 Real property 43 42 4 8 3 0 0 85 11 34
2019 Materiel management 48 12 13 16 6 0 6 64 23 19
2019 Information management 39 25 18 10 8 0 0 64 18 102
2019 Information technology 40 34 18 4 3 0 1 75 7 237
2019 Internal audit 19 37 33 4 8 0 0 56 11 22
2019 Evaluation 38 38 7 12 5 0 0 76 17 41
2019 Data sciences 29 30 23 10 8 0 0 59 18 182
2019 Policy 27 33 23 10 7 0 0 60 17 562
2019 Project management 24 29 24 14 9 0 1 53 23 209
2019 Other services to the public 15 33 31 11 10 0 0 48 21 79
2019 None of the above 27 29 18 11 12 1 3 58 23 226
2018 Client contact centre 32 36 19 7 4 0 2 69 11 50
2018 Federal regulators 21 28 26 16 9 0 0 49 25 353
2018 Compliance, inspection and enforcement 23 33 22 17 6 0 0 55 23 208
2018 Communications or public affairs 22 23 24 12 17 2 1 46 30 127
2018 Access to information and privacy 16 27 35 0 22 0 0 43 22 18
2018 Security 26 23 25 12 14 0 0 49 25 16
2018 Science and technology 20 32 26 13 9 0 1 52 22 1388
2018 Library services 12 64 10 7 7 0 0 77 13 16
2018 Administration and operations 32 29 17 12 9 0 0 61 21 398
2018 Human resources 41 28 21 6 3 0 0 70 9 215
2018 Financial management 36 32 18 7 6 1 1 68 13 146
2018 Procurement 24 31 31 4 10 0 0 55 14 23
2018 Real property 30 27 27 6 10 0 0 57 16 32
2018 Materiel management 45 20 11 0 19 0 5 69 20 14
2018 Information management 33 30 26 6 4 0 1 64 10 90
2018 Information technology 36 33 21 5 4 0 1 70 10 174
2018 Internal audit 14 24 20 12 30 0 0 38 42 15
2018 Evaluation 43 25 22 3 5 2 0 69 8 37
2018 Data sciences 25 32 17 11 15 0 1 57 25 136
2018 Policy 22 24 28 14 11 0 0 47 25 479
2018 Project management 21 30 24 17 7 0 0 51 24 143
2018 Other services to the public 21 28 21 13 17 0 0 49 30 70
2018 None of the above 16 35 25 12 12 0 1 51 24 189
2017 Client contact centre 40 34 19 3 2 0 2 75 5 55
2017 Federal regulators 23 31 23 15 8 0 1 54 23 330
2017 Compliance, inspection and enforcement 27 33 24 8 6 0 1 60 15 224
2017 Communications or public affairs 21 24 22 16 18 0 0 45 33 103
2017 Access to information and privacy 22 34 23 16 5 0 0 56 21 18
2017 Security 32 26 32 5 4 0 0 58 9 19
2017 Science and technology 22 35 25 11 6 0 0 57 17 1579
2017 Library services 16 60 8 8 8 0 0 76 16 12
2017 Administration and operations 27 34 21 9 8 0 1 62 17 389
2017 Human resources 34 29 18 9 9 0 1 64 18 188
2017 Financial management 27 39 15 11 7 0 0 66 18 126
2017 Procurement 19 20 20 30 10 0 0 39 41 10
2017 Real property 35 43 16 5 2 0 0 77 7 41
2017 Materiel management 40 36 6 6 11 0 0 76 17 14
2017 Information management 36 33 19 8 4 0 0 69 12 96
2017 Information technology 37 33 20 7 2 0 1 71 9 207
2017 Internal audit 7 55 16 7 15 0 0 62 22 13
2017 Evaluation 29 11 37 17 5 0 0 40 23 35
2017 Data sciences 26 31 21 13 8 0 1 57 22 137
2017 Policy 20 30 24 17 9 0 0 50 26 393
2017 Project management 25 29 24 14 7 0 0 54 21 141
2017 Other services to the public 22 32 23 9 14 0 0 54 23 87
2017 None of the above 23 32 25 11 9 0 1 55 20 267

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 27 23 6 8 0 4 61 14 54
2020 Federal regulators 24 25 22 13 11 0 5 52 25 324
2020 Compliance, inspection and enforcement 30 27 18 10 8 0 7 61 19 228
2020 Communications or public affairs 35 23 17 10 7 0 9 64 18 96
2020 Access to information and privacy 43 14 14 14 7 0 7 62 23 14
2020 Security 30 10 43 3 10 0 3 41 14 28
2020 Science and technology 28 26 18 11 9 0 8 58 22 1325
2020 Library services 49 8 15 0 8 8 13 71 10 14
2020 Administration and operations 31 23 22 10 7 0 7 58 19 458
2020 Human resources 30 29 17 11 8 0 4 62 21 215
2020 Financial management 31 25 20 12 5 0 7 60 18 137
2020 Procurement 40 21 7 11 4 0 17 73 18 28
2020 Real property 36 19 13 20 4 0 8 60 26 54
2020 Materiel management 50 18 6 14 8 0 5 71 23 22
2020 Information management 33 19 21 6 14 0 8 56 22 84
2020 Information technology 32 26 19 10 5 0 9 63 16 195
2020 Internal audit 43 6 25 13 0 0 13 57 14 15
2020 Evaluation 38 19 20 13 4 0 6 60 18 47
2020 Data sciences 32 21 17 8 12 0 9 59 22 138
2020 Policy 32 17 16 12 12 0 11 55 27 555
2020 Project management 28 21 19 10 11 0 11 55 23 207
2020 Other services to the public 41 20 19 8 1 0 12 68 11 76
2020 None of the above 34 22 15 10 10 0 8 62 22 217

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 29 34 22 10 4 0 2 64 14 54
2020 Federal regulators 23 44 20 9 4 0 0 67 13 325
2020 Compliance, inspection and enforcement 30 29 24 10 6 0 0 59 17 227
2020 Communications or public affairs 24 37 29 8 2 0 0 61 9 96
2020 Security 19 13 29 22 8 7 2 35 32 28
2020 Science and technology 27 36 24 8 4 1 1 64 12 1328
2020 Administration and operations 43 34 11 7 2 1 2 80 9 458
2020 Human resources 39 35 18 6 1 0 1 75 7 214
2020 Financial management 33 39 17 6 1 2 0 74 8 138
2020 Procurement 38 39 11 7 0 0 4 81 7 28
2020 Real property 24 39 18 11 8 0 0 63 18 54
2020 Materiel management 51 25 17 0 0 3 5 82 0 22
2020 Information management 39 33 23 3 1 0 1 73 4 84
2020 Information technology 39 34 14 8 2 1 1 75 10 195
2020 Evaluation 37 40 13 2 4 0 4 80 6 47
2020 Data sciences 33 34 21 5 5 0 2 69 10 139
2020 Policy 31 35 23 7 3 0 0 67 10 553
2020 Project management 27 38 25 6 2 1 1 66 8 207
2020 Other services to the public 33 40 14 5 5 2 0 75 11 76
2020 None of the above 30 33 20 8 6 1 2 65 14 216
2019 Client contact centre 29 32 27 4 1 2 6 65 6 60
2019 Federal regulators 20 41 21 9 7 0 1 62 17 363
2019 Compliance, inspection and enforcement 25 35 23 11 6 0 0 60 17 258
2019 Communications or public affairs 26 37 20 12 4 1 0 63 17 129
2019 Access to information and privacy 40 13 27 5 15 0 0 53 20 19
2019 Security 17 35 27 14 8 0 0 51 22 23
2019 Science and technology 23 39 21 10 6 1 0 63 16 1375
2019 Administration and operations 41 31 16 7 3 1 1 74 9 477
2019 Human resources 43 33 12 4 5 2 1 79 9 250
2019 Financial management 30 41 16 9 2 0 3 73 11 164
2019 Procurement 31 35 22 5 9 0 0 65 13 24
2019 Real property 24 39 21 8 9 0 0 62 17 34
2019 Materiel management 66 22 13 0 0 0 0 87 0 19
2019 Information management 23 48 22 4 4 0 0 71 7 102
2019 Information technology 33 41 16 6 3 0 1 75 9 237
2019 Internal audit 39 45 13 4 0 0 0 83 4 22
2019 Evaluation 37 34 20 6 0 0 2 73 6 41
2019 Data sciences 30 32 22 9 6 1 0 63 16 184
2019 Policy 26 37 23 9 5 0 1 64 13 565
2019 Project management 22 36 30 10 2 1 0 58 12 208
2019 Other services to the public 27 36 21 7 8 0 0 63 15 79
2019 None of the above 27 32 25 7 4 2 2 62 12 225
2018 Client contact centre 21 30 37 7 4 0 0 51 12 49
2018 Federal regulators 18 38 26 10 8 0 0 56 18 350
2018 Compliance, inspection and enforcement 16 40 24 10 9 0 0 56 20 208
2018 Communications or public affairs 24 32 21 15 7 1 0 57 22 125
2018 Access to information and privacy 38 38 19 0 5 0 0 75 5 18
2018 Security 6 44 19 31 0 0 0 50 31 16
2018 Science and technology 18 37 27 11 6 1 0 56 16 1386
2018 Library services 19 49 32 0 0 0 0 68 0 16
2018 Administration and operations 32 31 23 7 3 1 2 65 11 394
2018 Human resources 37 29 22 8 1 0 2 68 10 214
2018 Financial management 29 35 23 5 5 1 1 66 10 143
2018 Procurement 34 22 27 9 8 0 0 56 17 22
2018 Real property 23 35 19 15 7 0 0 58 23 31
2018 Materiel management 10 54 11 10 15 0 0 63 25 13
2018 Information management 33 31 21 12 2 0 0 65 14 91
2018 Information technology 25 38 22 9 5 0 2 64 14 171
2018 Internal audit 16 34 39 6 6 0 0 50 11 16
2018 Evaluation 23 37 32 6 3 0 0 59 9 35
2018 Data sciences 22 35 32 6 3 0 1 58 10 135
2018 Policy 22 35 25 11 6 0 0 58 17 479
2018 Project management 13 37 34 10 5 0 0 51 15 141
2018 Other services to the public 15 30 35 14 4 0 2 46 19 71
2018 None of the above 18 31 28 14 6 1 2 50 21 190
2017 Client contact centre 47 28 12 5 1 1 5 80 7 55
2017 Federal regulators 19 36 30 12 4 0 0 55 16 330
2017 Compliance, inspection and enforcement 23 32 27 12 6 1 0 55 18 223
2017 Communications or public affairs 21 29 24 21 3 1 1 51 24 102
2017 Access to information and privacy 17 50 16 11 0 0 6 71 12 18
2017 Security 22 26 21 31 0 0 0 49 31 19
2017 Science and technology 24 33 26 11 5 1 1 57 16 1576
2017 Library services 18 50 16 16 0 0 0 68 16 12
2017 Administration and operations 29 34 19 9 5 1 3 66 14 389
2017 Human resources 28 32 23 7 4 1 3 63 12 188
2017 Financial management 23 39 17 10 7 1 2 64 18 124
2017 Procurement 10 30 41 0 10 0 9 44 11 10
2017 Real property 31 18 36 16 0 0 0 48 16 41
2017 Materiel management 29 19 19 12 11 0 11 54 25 14
2017 Information management 30 32 20 10 7 0 1 62 18 95
2017 Information technology 34 30 21 8 3 0 3 66 12 207
2017 Internal audit 20 23 43 0 7 7 0 46 8 14
2017 Evaluation 19 47 21 10 3 0 0 66 13 35
2017 Data sciences 23 38 20 11 7 0 1 62 17 137
2017 Policy 24 31 25 10 8 0 1 56 18 394
2017 Project management 22 30 31 8 7 0 2 53 15 141
2017 Other services to the public 18 41 15 17 9 0 0 59 26 86
2017 None of the above 20 34 24 15 6 0 2 55 20 268

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 28 43 17 3 6 0 2 73 9 54
2020 Federal regulators 21 43 20 11 5 0 0 64 16 323
2020 Compliance, inspection and enforcement 24 30 26 11 9 0 0 54 20 227
2020 Communications or public affairs 17 32 36 15 1 0 0 49 16 95
2020 Security 12 13 36 22 8 6 3 28 32 28
2020 Science and technology 24 38 23 9 5 0 1 63 14 1317
2020 Administration and operations 32 32 23 5 5 1 1 65 11 457
2020 Human resources 25 35 31 7 3 0 0 60 9 214
2020 Financial management 25 34 23 11 5 1 1 60 17 139
2020 Procurement 31 29 25 7 4 0 4 62 12 28
2020 Real property 23 32 26 14 4 0 2 56 18 54
2020 Materiel management 59 18 11 5 0 3 5 83 5 22
2020 Information management 29 39 17 10 3 1 0 69 13 84
2020 Information technology 30 32 21 10 7 0 1 63 17 196
2020 Internal audit 47 32 13 9 0 0 0 79 9 15
2020 Evaluation 36 31 22 9 2 0 0 67 11 46
2020 Data sciences 31 35 18 9 5 1 1 67 14 139
2020 Policy 23 38 23 12 4 0 0 61 16 554
2020 Project management 19 38 24 11 6 1 1 58 18 205
2020 Other services to the public 31 35 23 4 7 0 0 66 11 76
2020 None of the above 21 36 23 10 6 1 2 59 17 216
2019 Client contact centre 31 25 22 12 2 3 6 61 15 61
2019 Federal regulators 16 40 27 10 5 0 1 57 16 363
2019 Compliance, inspection and enforcement 24 29 24 13 10 0 0 53 23 258
2019 Communications or public affairs 20 36 16 20 8 1 0 56 28 129
2019 Access to information and privacy 26 38 20 11 5 0 0 64 16 19
2019 Security 12 26 32 26 4 0 0 38 30 23
2019 Science and technology 25 35 23 10 5 1 0 61 15 1374
2019 Administration and operations 33 34 18 9 4 0 1 68 13 478
2019 Human resources 26 41 19 8 4 1 1 68 12 249
2019 Financial management 30 35 18 9 5 1 2 67 14 163
2019 Procurement 26 36 30 8 0 0 0 62 8 24
2019 Real property 21 30 21 15 9 0 4 53 25 33
2019 Materiel management 40 27 10 12 6 6 0 71 19 19
2019 Information management 19 37 28 11 5 1 0 57 15 102
2019 Information technology 29 35 23 8 4 0 1 65 12 237
2019 Internal audit 38 35 8 19 0 0 0 73 19 22
2019 Evaluation 31 41 14 12 2 0 0 72 14 41
2019 Data sciences 34 29 18 11 6 0 2 64 17 183
2019 Policy 21 38 26 8 6 0 0 59 15 563
2019 Project management 15 34 29 13 8 0 0 50 22 208
2019 Other services to the public 18 41 21 15 5 0 0 59 20 79
2019 None of the above 27 30 23 10 7 1 2 59 18 225
2018 Client contact centre 22 29 19 22 4 3 2 53 27 48
2018 Federal regulators 13 41 24 14 7 0 1 55 21 351
2018 Compliance, inspection and enforcement 17 34 29 10 10 0 0 52 20 208
2018 Communications or public affairs 13 30 20 23 14 1 0 43 37 127
2018 Access to information and privacy 40 37 17 6 0 0 0 78 6 18
2018 Security 10 32 21 29 8 0 0 42 37 16
2018 Science and technology 17 37 26 13 6 1 1 55 19 1387
2018 Library services 14 73 7 0 6 0 0 87 6 15
2018 Legal services 10 44 29 0 8 10 0 59 9 10
2018 Administration and operations 23 35 24 11 5 1 1 59 17 394
2018 Human resources 27 34 24 10 3 0 2 62 13 215
2018 Financial management 25 36 21 9 9 1 0 61 18 145
2018 Procurement 34 8 25 21 12 0 0 42 33 22
2018 Real property 13 30 21 18 18 0 0 42 36 31
2018 Materiel management 16 32 37 6 10 0 0 48 16 13
2018 Information management 20 30 31 15 5 0 0 49 19 90
2018 Information technology 20 26 29 16 7 1 1 47 23 171
2018 Internal audit 17 25 35 23 0 0 0 42 23 16
2018 Evaluation 28 42 14 14 3 0 0 69 17 36
2018 Data sciences 17 31 30 14 6 0 1 49 21 135
2018 Policy 16 36 27 13 7 1 1 52 20 477
2018 Project management 10 33 26 21 10 0 0 43 31 140
2018 Other services to the public 16 25 32 19 8 0 0 41 27 71
2018 None of the above 19 32 24 14 11 0 0 51 25 188
2017 Client contact centre 43 25 19 7 2 0 4 71 9 53
2017 Federal regulators 15 41 24 15 5 0 0 56 20 329
2017 Compliance, inspection and enforcement 17 34 24 13 9 1 1 52 23 225
2017 Communications or public affairs 13 31 17 23 15 0 1 44 38 103
2017 Access to information and privacy 11 40 38 5 0 0 6 54 6 18
2017 Security 11 21 31 25 6 0 5 34 33 19
2017 Science and technology 22 35 24 11 6 1 1 59 17 1578
2017 Library services 8 51 33 8 0 0 0 59 8 12
2017 Administration and operations 22 35 22 13 6 0 3 58 19 388
2017 Human resources 20 29 27 11 10 1 3 51 21 188
2017 Financial management 20 35 22 15 5 1 2 57 21 126
2017 Procurement 29 10 20 41 0 0 0 39 41 10
2017 Real property 24 24 33 4 10 0 5 50 15 41
2017 Materiel management 12 30 25 6 16 0 11 46 25 14
2017 Information management 18 35 25 14 7 0 1 54 21 96
2017 Information technology 24 33 21 15 5 0 1 58 20 206
2017 Internal audit 22 23 25 23 8 0 0 45 31 13
2017 Evaluation 18 43 26 14 0 0 0 61 14 35
2017 Data sciences 18 36 27 14 4 1 1 55 18 136
2017 Policy 18 35 25 16 5 1 1 54 21 395
2017 Project management 18 31 28 12 10 1 0 49 22 141
2017 Other services to the public 25 28 20 15 9 0 2 54 25 87
2017 None of the above 19 30 25 14 9 1 2 50 24 268

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 36 19 5 8 0 2 68 13 54
2020 Federal regulators 33 34 19 9 5 0 0 67 14 323
2020 Compliance, inspection and enforcement 26 31 21 11 9 0 0 58 21 228
2020 Communications or public affairs 29 37 19 10 4 0 1 67 14 95
2020 Security 19 23 29 28 0 0 0 42 28 27
2020 Science and technology 29 38 19 9 5 0 1 68 14 1328
2020 Administration and operations 41 33 14 7 3 1 0 76 10 454
2020 Human resources 40 34 17 6 3 0 0 74 9 215
2020 Financial management 31 40 18 8 2 0 1 72 10 139
2020 Procurement 38 29 18 7 4 4 0 70 11 28
2020 Real property 30 36 20 11 2 0 2 66 13 54
2020 Materiel management 60 26 5 5 0 3 0 90 5 21
2020 Information management 32 33 21 9 4 1 0 66 13 84
2020 Information technology 36 31 20 7 5 0 1 68 12 194
2020 Internal audit 38 28 28 6 0 0 0 66 6 15
2020 Evaluation 42 33 10 7 4 0 4 78 12 47
2020 Data sciences 38 24 19 11 7 0 1 62 19 139
2020 Policy 30 37 18 10 5 0 0 67 15 552
2020 Project management 24 36 19 14 5 0 1 61 20 208
2020 Other services to the public 40 34 18 7 3 0 0 73 9 76
2020 None of the above 30 35 18 11 5 0 2 66 16 216
2019 Client contact centre 34 23 30 11 1 0 1 58 12 61
2019 Federal regulators 26 33 24 11 5 0 1 59 16 362
2019 Compliance, inspection and enforcement 27 31 24 11 7 0 0 58 18 256
2019 Communications or public affairs 27 30 20 15 7 1 0 58 22 128
2019 Access to information and privacy 29 41 15 15 0 0 0 70 15 19
2019 Security 17 18 26 31 8 0 0 35 39 23
2019 Science and technology 29 36 21 8 5 0 0 65 14 1370
2019 Administration and operations 35 34 16 9 5 0 1 70 14 477
2019 Human resources 41 31 17 8 3 0 0 73 11 248
2019 Financial management 31 38 19 9 2 0 1 70 11 163
2019 Procurement 24 24 31 13 4 0 5 50 18 24
2019 Real property 24 23 22 16 16 0 0 47 32 34
2019 Materiel management 32 47 3 12 6 0 0 79 18 19
2019 Information management 27 33 24 11 5 0 0 60 15 102
2019 Information technology 36 33 21 6 3 0 1 70 9 237
2019 Internal audit 38 39 15 0 8 0 0 77 8 22
2019 Evaluation 32 34 17 14 0 2 0 68 15 41
2019 Data sciences 32 26 20 13 9 0 0 58 22 183
2019 Policy 24 33 26 10 7 0 0 57 17 564
2019 Project management 18 32 25 15 9 0 0 51 24 207
2019 Other services to the public 26 25 36 9 5 0 0 51 14 79
2019 None of the above 27 34 18 10 7 2 2 63 18 224
2018 Client contact centre 26 30 20 14 7 3 0 57 22 49
2018 Federal regulators 18 36 22 13 9 0 1 55 23 352
2018 Compliance, inspection and enforcement 22 32 23 16 7 0 0 54 23 208
2018 Communications or public affairs 16 23 35 14 11 1 0 39 25 127
2018 Access to information and privacy 32 52 11 0 4 0 0 85 4 18
2018 Security 6 36 21 23 14 0 0 42 37 16
2018 Science and technology 23 36 25 10 5 0 1 59 16 1386
2018 Library services 26 56 13 0 5 0 0 81 5 16
2018 Administration and operations 28 30 24 12 5 1 0 59 17 392
2018 Human resources 38 26 20 12 3 0 1 65 15 214
2018 Financial management 28 30 29 5 7 0 1 59 12 144
2018 Procurement 40 20 27 14 0 0 0 60 14 22
2018 Real property 25 23 14 20 17 0 0 48 37 32
2018 Materiel management 22 31 21 15 10 0 0 54 25 13
2018 Information management 24 22 31 20 3 0 0 46 23 90
2018 Information technology 23 36 19 15 7 0 0 59 22 172
2018 Internal audit 25 24 22 18 11 0 0 49 29 16
2018 Evaluation 30 33 20 11 3 0 3 65 14 36
2018 Data sciences 25 32 22 12 8 0 1 57 20 135
2018 Policy 19 32 27 15 7 0 0 51 22 476
2018 Project management 15 33 28 13 11 0 0 48 24 141
2018 Other services to the public 10 32 32 20 4 0 3 43 24 71
2018 None of the above 20 35 18 18 9 0 0 54 28 189
2017 Client contact centre 44 35 6 9 2 0 4 82 11 54
2017 Federal regulators 25 32 26 12 4 0 1 57 17 330
2017 Compliance, inspection and enforcement 19 30 25 17 6 1 1 50 24 225
2017 Communications or public affairs 15 24 24 24 13 0 0 39 37 103
2017 Access to information and privacy 16 61 11 0 5 0 6 83 6 18
2017 Security 22 22 25 22 11 0 0 43 32 19
2017 Science and technology 27 34 22 10 5 1 1 62 16 1578
2017 Library services 8 67 9 16 0 0 0 75 16 12
2017 Administration and operations 28 32 21 10 7 0 3 61 17 389
2017 Human resources 26 34 19 10 6 2 3 63 17 188
2017 Financial management 24 37 21 7 9 0 2 63 16 126
2017 Procurement 10 30 30 20 0 0 9 44 22 10
2017 Real property 22 38 28 7 5 0 0 60 12 41
2017 Materiel management 33 19 13 17 18 0 0 52 35 14
2017 Information management 29 36 19 11 5 0 0 65 16 96
2017 Information technology 29 32 21 13 3 0 1 62 17 207
2017 Internal audit 14 21 38 14 7 7 0 37 23 14
2017 Evaluation 14 50 23 12 0 0 0 64 12 35
2017 Data sciences 28 29 22 11 7 1 2 58 19 137
2017 Policy 21 34 22 15 7 0 1 56 22 395
2017 Project management 23 31 23 13 9 0 1 55 22 141
2017 Other services to the public 17 36 24 6 14 0 2 55 20 87
2017 None of the above 24 30 20 13 10 1 2 56 24 268

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 46 32 12 7 3 0 0 78 10 53
2020 Federal regulators 47 27 13 7 5 0 0 74 12 322
2020 Compliance, inspection and enforcement 46 26 14 7 6 1 0 73 13 227
2020 Communications or public affairs 50 30 10 7 3 0 0 80 11 96
2020 Security 42 14 31 3 0 7 3 62 4 27
2020 Science and technology 44 29 14 8 4 0 1 74 12 1323
2020 Administration and operations 57 22 10 8 3 0 1 80 11 454
2020 Human resources 50 29 12 5 2 1 1 80 7 214
2020 Financial management 45 33 14 7 1 0 1 79 7 139
2020 Procurement 52 40 4 0 4 0 0 92 4 28
2020 Real property 54 28 10 5 1 0 2 83 7 54
2020 Materiel management 76 6 10 0 5 3 0 85 5 22
2020 Information management 56 22 12 3 5 2 0 80 8 83
2020 Information technology 50 28 10 5 5 1 1 80 10 194
2020 Internal audit 81 13 6 0 0 0 0 94 0 15
2020 Evaluation 49 21 11 6 7 0 6 74 14 47
2020 Data sciences 47 28 9 11 4 0 1 76 15 138
2020 Policy 51 28 10 6 4 0 0 80 10 554
2020 Project management 46 31 15 5 2 0 0 78 7 205
2020 Other services to the public 56 26 11 4 3 0 0 82 7 75
2020 None of the above 47 27 9 7 7 0 2 76 14 215
2019 Client contact centre 41 23 24 11 0 0 1 64 12 60
2019 Federal regulators 47 24 13 10 5 1 1 72 15 364
2019 Compliance, inspection and enforcement 49 27 14 6 5 0 0 76 10 258
2019 Communications or public affairs 56 21 14 6 2 1 0 77 8 128
2019 Access to information and privacy 63 27 0 10 0 0 0 90 10 18
2019 Security 21 32 21 14 12 0 0 53 26 23
2019 Science and technology 41 30 16 7 6 0 0 71 13 1368
2019 Administration and operations 53 23 11 5 4 0 3 79 9 479
2019 Human resources 53 27 8 6 5 0 0 81 10 249
2019 Financial management 43 27 18 6 4 1 1 71 11 163
2019 Procurement 37 30 14 0 14 0 5 71 14 23
2019 Real property 46 29 18 2 6 0 0 75 8 34
2019 Materiel management 52 27 3 6 6 6 0 84 12 19
2019 Information management 49 23 19 3 4 1 0 73 7 100
2019 Information technology 54 27 10 4 4 0 1 82 8 236
2019 Internal audit 51 30 4 10 4 0 0 81 15 22
2019 Evaluation 52 21 15 6 2 2 2 76 9 41
2019 Data sciences 44 28 13 8 6 0 1 73 14 183
2019 Policy 49 28 13 5 4 0 0 78 10 563
2019 Project management 46 28 19 3 5 0 0 74 7 207
2019 Other services to the public 36 33 21 5 5 0 0 69 10 78
2019 None of the above 45 26 11 8 5 2 2 74 14 224

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 31 34 25 11 0 0 0 65 11 54
2020 Federal regulators 31 34 20 10 5 0 0 65 15 324
2020 Compliance, inspection and enforcement 25 32 25 13 5 0 0 57 18 228
2020 Communications or public affairs 28 35 21 10 6 0 0 63 16 95
2020 Security 36 21 33 7 3 0 0 57 10 28
2020 Science and technology 26 33 23 12 6 0 0 59 18 1327
2020 Library services 54 5 21 15 5 0 0 59 21 14
2020 Legal services 42 29 22 7 0 0 0 71 7 14
2020 Administration and operations 37 29 21 10 3 0 0 66 13 456
2020 Human resources 36 34 17 10 3 0 1 71 12 215
2020 Financial management 29 36 22 10 3 0 0 65 13 139
2020 Procurement 24 50 8 7 7 0 4 77 15 28
2020 Real property 40 31 12 11 4 0 2 73 15 54
2020 Materiel management 45 31 21 0 0 3 0 79 0 22
2020 Information management 41 31 14 11 3 0 0 72 14 84
2020 Information technology 40 29 14 10 6 0 0 69 17 196
2020 Internal audit 25 50 19 6 0 0 0 75 6 15
2020 Evaluation 19 36 27 16 2 0 0 55 18 47
2020 Data sciences 31 30 19 12 8 0 0 60 21 138
2020 Policy 25 32 29 10 5 0 0 57 15 554
2020 Project management 26 32 23 13 5 0 0 59 18 206
2020 Other services to the public 33 38 19 9 2 0 0 71 10 76
2020 None of the above 31 28 22 11 6 0 2 60 17 216

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 24 36 15 10 10 0 4 63 21 54
2020 Federal regulators 26 30 24 12 7 0 0 56 20 325
2020 Compliance, inspection and enforcement 23 34 23 13 7 0 0 57 20 226
2020 Communications or public affairs 26 27 32 9 6 0 0 53 15 96
2020 Security 33 20 33 14 0 0 0 53 14 27
2020 Science and technology 24 36 24 10 5 0 1 61 15 1327
2020 Administration and operations 31 34 20 9 5 0 0 66 14 457
2020 Human resources 26 32 25 11 5 0 1 59 16 215
2020 Financial management 31 36 19 6 7 0 0 67 14 139
2020 Procurement 35 36 18 4 3 0 4 74 7 28
2020 Real property 32 25 24 17 0 0 2 58 18 54
2020 Materiel management 45 30 11 5 6 3 0 78 11 22
2020 Information management 31 31 24 8 6 0 0 62 14 84
2020 Information technology 39 32 12 12 4 0 0 72 16 195
2020 Internal audit 0 63 31 0 6 0 0 63 6 15
2020 Evaluation 25 39 28 2 4 0 2 65 6 47
2020 Data sciences 28 28 23 17 5 0 0 55 21 139
2020 Policy 22 39 24 11 3 0 1 61 15 554
2020 Project management 20 37 25 11 8 0 0 56 19 208
2020 Other services to the public 24 37 15 19 4 0 0 62 23 76
2020 None of the above 22 29 25 17 7 0 0 51 24 216
2019 Client contact centre 37 21 26 8 4 1 1 60 13 61
2019 Federal regulators 30 37 17 10 5 0 1 68 15 362
2019 Compliance, inspection and enforcement 28 31 22 11 7 0 0 59 19 257
2019 Communications or public affairs 36 36 20 5 3 0 0 72 8 127
2019 Access to information and privacy 15 63 5 17 0 0 0 78 17 18
2019 Security 17 24 34 12 8 0 4 43 22 23
2019 Science and technology 33 34 20 8 4 0 0 67 13 1370
2019 Administration and operations 35 35 17 8 4 0 1 71 12 475
2019 Human resources 30 38 18 9 5 0 0 68 15 246
2019 Financial management 37 32 21 7 2 0 2 70 9 162
2019 Procurement 33 17 31 12 3 0 5 52 16 24
2019 Real property 35 40 12 9 4 0 0 75 13 34
2019 Materiel management 41 18 17 18 0 6 0 62 19 19
2019 Information management 28 34 26 6 5 0 0 62 12 102
2019 Information technology 43 32 15 7 3 0 1 76 10 236
2019 Internal audit 45 35 8 4 8 0 0 79 12 22
2019 Evaluation 39 27 17 13 2 0 2 68 15 41
2019 Data sciences 37 31 17 10 4 1 0 69 14 181
2019 Policy 36 35 17 8 4 0 0 71 12 559
2019 Project management 31 27 27 11 4 0 0 58 15 208
2019 Other services to the public 27 37 20 12 4 0 0 64 16 79
2019 None of the above 33 29 16 12 7 2 2 64 19 221
2018 Client contact centre 25 36 19 13 6 0 2 62 19 49
2018 Federal regulators 21 37 24 12 6 0 0 58 18 350
2018 Compliance, inspection and enforcement 18 29 28 18 7 0 0 46 25 208
2018 Communications or public affairs 27 25 31 8 8 2 0 53 16 127
2018 Access to information and privacy 39 38 22 0 0 0 0 78 0 18
2018 Security 19 25 25 17 14 0 0 44 31 16
2018 Science and technology 24 35 25 9 6 1 1 60 15 1381
2018 Library services 38 39 11 12 0 0 0 77 12 16
2018 Administration and operations 28 31 25 10 6 1 1 59 16 388
2018 Human resources 34 28 24 11 2 0 0 63 13 213
2018 Financial management 32 32 21 9 6 0 0 64 15 144
2018 Procurement 20 34 16 21 9 0 0 53 30 22
2018 Real property 33 27 16 13 10 0 0 60 24 31
2018 Materiel management 31 25 21 16 7 0 0 56 22 13
2018 Information management 27 28 32 10 3 0 0 55 13 90
2018 Information technology 32 33 21 9 3 0 2 67 12 172
2018 Internal audit 22 47 25 6 0 0 0 69 6 16
2018 Evaluation 19 45 26 8 3 0 0 63 11 36
2018 Data sciences 31 31 24 10 4 0 1 62 14 135
2018 Policy 23 36 25 10 5 0 1 59 16 475
2018 Project management 18 31 30 13 8 0 1 50 21 138
2018 Other services to the public 16 34 24 18 9 0 0 50 26 71
2018 None of the above 26 32 21 11 9 0 0 58 20 186
2017 Client contact centre 37 26 15 13 2 3 4 67 16 55
2017 Federal regulators 28 38 20 8 6 0 0 67 13 330
2017 Compliance, inspection and enforcement 16 29 24 18 10 1 0 46 29 224
2017 Communications or public affairs 22 34 24 15 6 0 0 56 20 103
2017 Access to information and privacy 16 67 11 0 0 0 6 89 0 18
2017 Security 27 36 15 5 11 0 5 67 17 19
2017 Science and technology 27 35 23 9 4 1 1 63 14 1580
2017 Library services 19 55 9 17 0 0 0 74 17 11
2017 Administration and operations 24 33 20 11 8 1 3 59 20 389
2017 Human resources 25 31 21 13 8 1 1 57 22 187
2017 Financial management 30 31 23 8 4 1 3 64 12 125
2017 Procurement 10 51 20 0 10 0 9 67 11 10
2017 Real property 26 36 31 7 0 0 0 62 7 39
2017 Materiel management 35 30 13 17 5 0 0 65 22 14
2017 Information management 26 31 29 10 4 0 0 57 14 95
2017 Information technology 35 37 16 8 3 0 2 73 10 207
2017 Internal audit 14 29 37 6 8 7 0 46 15 14
2017 Evaluation 20 39 28 12 0 0 0 60 12 35
2017 Data sciences 27 43 19 5 4 0 2 71 10 137
2017 Policy 31 31 24 8 4 1 1 63 12 394
2017 Project management 20 33 24 14 8 1 1 53 22 141
2017 Other services to the public 23 42 16 7 11 0 1 66 19 87
2017 None of the above 25 39 17 10 6 0 3 66 17 268

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 51 23 15 2 9 0 0 74 11 54
2020 Federal regulators 44 35 13 5 3 0 0 79 8 323
2020 Compliance, inspection and enforcement 42 28 18 8 2 0 2 71 10 225
2020 Communications or public affairs 55 27 13 0 3 0 2 84 3 95
2020 Security 43 29 22 3 0 0 2 74 4 27
2020 Science and technology 41 35 16 6 2 0 1 76 8 1326
2020 Administration and operations 51 25 15 6 2 0 1 77 8 453
2020 Human resources 61 23 11 2 1 0 3 86 3 213
2020 Financial management 54 30 13 1 1 0 1 84 3 137
2020 Procurement 56 41 4 0 0 0 0 96 0 28
2020 Real property 48 28 21 2 1 0 0 75 3 54
2020 Materiel management 56 17 25 0 0 3 0 75 0 22
2020 Information management 47 31 12 4 5 0 2 79 9 85
2020 Information technology 57 25 11 3 2 1 1 84 4 192
2020 Internal audit 72 22 6 0 0 0 0 94 0 15
2020 Evaluation 50 30 14 0 2 0 3 83 2 47
2020 Data sciences 47 25 19 5 2 1 1 73 8 137
2020 Policy 44 33 14 5 2 0 1 78 7 552
2020 Project management 46 31 15 4 1 0 2 78 6 208
2020 Other services to the public 56 29 10 2 3 0 0 85 5 76
2020 None of the above 45 28 16 4 3 0 3 76 8 212
2019 Client contact centre 62 20 1 3 3 1 9 92 7 61
2019 Federal regulators 44 30 13 6 6 0 1 75 12 360
2019 Compliance, inspection and enforcement 46 30 10 9 5 0 1 76 14 258
2019 Communications or public affairs 63 23 8 2 4 0 1 87 6 129
2019 Access to information and privacy 52 13 36 0 0 0 0 64 0 19
2019 Security 54 24 8 5 4 0 4 82 10 23
2019 Science and technology 52 29 11 4 3 0 1 82 7 1371
2019 Administration and operations 63 19 10 3 3 1 2 84 6 478
2019 Human resources 61 20 11 4 2 0 1 82 7 248
2019 Financial management 63 19 9 5 2 1 1 83 7 162
2019 Procurement 70 13 13 4 0 0 0 83 4 24
2019 Real property 59 21 20 0 0 0 0 80 0 33
2019 Materiel management 70 12 7 6 0 6 0 87 6 19
2019 Information management 55 25 9 7 4 0 1 80 11 99
2019 Information technology 67 18 9 3 1 0 1 87 5 237
2019 Internal audit 56 27 8 4 4 0 0 83 8 22
2019 Evaluation 56 25 10 10 0 0 0 80 10 41
2019 Data sciences 52 25 12 7 3 0 1 78 10 183
2019 Policy 52 24 11 8 4 0 1 77 12 560
2019 Project management 46 31 15 5 3 0 0 77 7 208
2019 Other services to the public 41 32 19 4 4 0 0 73 8 79
2019 None of the above 53 20 14 4 5 2 2 76 9 222
2018 Client contact centre 46 36 10 4 2 0 2 84 6 49
2018 Federal regulators 43 33 14 5 3 0 2 77 8 350
2018 Compliance, inspection and enforcement 42 31 16 5 5 0 0 74 10 204
2018 Communications or public affairs 50 25 17 0 5 1 2 77 5 127
2018 Access to information and privacy 41 22 32 0 5 0 0 63 5 18
2018 Security 53 33 8 0 6 0 0 86 6 16
2018 Science and technology 48 29 13 6 2 0 1 78 9 1382
2018 Library services 57 25 13 5 0 0 0 82 5 16
2018 Administration and operations 56 24 10 4 3 1 2 82 7 392
2018 Human resources 63 20 8 4 2 0 2 84 7 215
2018 Financial management 64 19 10 3 1 0 4 86 4 143
2018 Procurement 59 30 5 5 0 0 0 89 5 22
2018 Real property 47 35 10 0 7 0 0 82 7 31
2018 Materiel management 56 21 17 6 0 0 0 78 6 13
2018 Information management 50 28 10 3 4 0 4 81 8 91
2018 Information technology 60 24 8 4 1 0 3 86 5 171
2018 Internal audit 46 26 16 6 6 0 0 72 12 16
2018 Evaluation 66 11 14 2 6 0 0 78 8 36
2018 Data sciences 55 27 12 2 3 0 1 83 5 134
2018 Policy 48 29 14 4 3 0 0 78 8 477
2018 Project management 49 28 11 5 6 0 1 78 11 140
2018 Other services to the public 46 32 7 9 3 0 2 80 13 71
2018 None of the above 43 26 18 5 3 1 3 72 9 189
2017 Client contact centre 71 17 5 3 0 0 3 91 3 55
2017 Federal regulators 54 25 13 4 2 0 1 80 6 332
2017 Compliance, inspection and enforcement 46 28 14 7 5 0 0 74 12 226
2017 Communications or public affairs 59 19 10 9 2 0 1 79 11 103
2017 Access to information and privacy 50 12 22 11 0 0 5 66 11 18
2017 Security 73 11 16 0 0 0 0 84 0 19
2017 Science and technology 55 28 11 4 1 0 1 84 5 1582
2017 Library services 68 24 0 8 0 0 0 92 8 12
2017 Administration and operations 60 21 10 5 2 0 2 83 7 390
2017 Human resources 59 19 13 3 3 0 4 81 6 188
2017 Financial management 61 20 10 3 3 1 2 83 6 125
2017 Procurement 51 10 10 0 20 0 9 67 22 10
2017 Real property 68 20 5 0 5 0 2 90 5 41
2017 Materiel management 31 47 17 5 0 0 0 78 5 14
2017 Information management 57 28 12 1 1 0 2 86 2 96
2017 Information technology 67 18 9 2 2 0 2 87 4 207
2017 Internal audit 54 31 15 0 0 0 0 85 0 13
2017 Evaluation 45 29 15 8 3 0 0 74 11 35
2017 Data sciences 54 26 16 2 1 0 1 81 2 137
2017 Policy 54 26 12 4 3 0 1 81 7 395
2017 Project management 57 24 10 2 4 0 2 83 6 143
2017 Other services to the public 47 35 7 1 5 1 2 86 7 86
2017 None of the above 49 29 11 4 5 0 2 79 9 267

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 33 51 10 7 0 0 0 83 7 54
2020 Federal regulators 18 38 26 10 8 0 0 57 17 323
2020 Compliance, inspection and enforcement 20 34 22 13 10 0 0 54 23 227
2020 Communications or public affairs 28 34 29 7 2 0 1 62 9 96
2020 Security 39 22 18 13 7 0 0 61 20 27
2020 Science and technology 21 41 24 8 5 0 0 63 13 1325
2020 Administration and operations 33 36 17 9 4 0 0 69 14 456
2020 Human resources 29 33 22 12 4 0 1 62 16 213
2020 Financial management 31 44 18 4 3 0 0 75 7 138
2020 Procurement 49 41 11 0 0 0 0 89 0 28
2020 Real property 36 36 17 7 4 0 0 73 10 52
2020 Materiel management 72 11 14 0 0 3 0 85 0 22
2020 Information management 25 38 25 7 4 0 0 64 11 84
2020 Information technology 39 35 14 6 4 0 1 75 10 195
2020 Internal audit 44 56 0 0 0 0 0 100 0 15
2020 Evaluation 19 52 12 11 4 0 2 72 15 46
2020 Data sciences 32 31 18 15 4 0 0 63 19 138
2020 Policy 26 37 24 9 4 0 0 63 13 549
2020 Project management 27 39 23 7 4 0 0 66 11 208
2020 Other services to the public 27 49 12 8 4 0 0 75 13 76
2020 None of the above 30 33 23 6 7 0 1 64 13 216

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 67 23 8 2 0 0 0 90 2 54
2020 Federal regulators 70 16 3 2 1 1 8 94 3 323
2020 Compliance, inspection and enforcement 66 16 8 2 2 1 5 87 4 227
2020 Communications or public affairs 76 15 4 2 0 1 2 94 2 96
2020 Security 62 18 14 7 0 0 0 80 7 28
2020 Science and technology 70 17 5 2 1 1 5 92 2 1324
2020 Administration and operations 68 15 10 2 1 0 5 87 2 452
2020 Human resources 69 18 6 3 1 0 4 90 4 215
2020 Financial management 64 21 7 1 0 2 4 91 2 138
2020 Procurement 79 10 4 0 0 7 0 96 0 28
2020 Real property 67 19 9 0 0 0 5 91 0 53
2020 Materiel management 77 5 6 0 0 8 5 93 0 22
2020 Information management 67 14 12 1 0 0 6 86 1 85
2020 Information technology 76 12 4 3 1 1 4 92 4 195
2020 Internal audit 85 6 0 9 0 0 0 91 9 15
2020 Evaluation 82 6 4 2 0 0 6 94 2 47
2020 Data sciences 70 17 3 1 3 0 4 92 5 138
2020 Policy 79 10 4 1 1 0 5 94 2 550
2020 Project management 67 16 5 2 1 0 8 91 4 205
2020 Other services to the public 73 17 6 3 0 1 0 92 3 76
2020 None of the above 71 13 7 2 1 1 6 89 3 215
2019 Client contact centre 68 17 0 0 0 3 13 100 0 61
2019 Federal regulators 72 12 3 3 1 1 8 93 4 364
2019 Compliance, inspection and enforcement 77 8 3 2 1 1 8 94 3 255
2019 Communications or public affairs 80 10 5 1 1 1 3 93 2 129
2019 Access to information and privacy 63 17 5 5 0 0 10 89 5 19
2019 Security 53 30 8 0 8 0 0 83 8 23
2019 Science and technology 77 11 4 1 1 1 6 94 2 1373
2019 Administration and operations 73 14 5 0 2 1 6 93 2 477
2019 Human resources 74 13 3 1 0 0 8 94 2 250
2019 Financial management 72 14 5 1 2 1 5 92 3 162
2019 Procurement 74 9 4 0 4 0 9 91 5 24
2019 Real property 79 0 9 0 0 0 11 89 0 34
2019 Materiel management 76 9 3 6 0 0 6 90 6 19
2019 Information management 71 14 5 2 0 0 8 93 2 102
2019 Information technology 81 9 2 2 0 1 6 96 2 235
2019 Internal audit 65 12 4 0 8 0 11 86 9 22
2019 Evaluation 61 9 6 2 3 2 16 86 7 41
2019 Data sciences 78 7 4 4 1 1 5 91 5 183
2019 Policy 79 9 3 2 1 0 6 94 3 561
2019 Project management 71 15 6 2 1 0 4 90 4 207
2019 Other services to the public 74 11 4 0 0 2 9 96 0 79
2019 None of the above 69 11 4 3 2 2 9 89 6 223
2018 Client contact centre 66 21 7 2 0 0 4 91 2 48
2018 Federal regulators 69 18 6 1 1 1 5 92 2 350
2018 Compliance, inspection and enforcement 68 20 5 5 1 0 2 89 6 208
2018 Communications or public affairs 67 17 5 1 2 1 6 91 3 126
2018 Access to information and privacy 62 17 21 0 0 0 0 79 0 18
2018 Security 80 12 8 0 0 0 0 92 0 16
2018 Science and technology 72 16 5 1 1 1 4 92 2 1385
2018 Library services 70 19 0 5 0 0 7 95 5 16
2018 Administration and operations 67 13 6 4 3 2 5 86 7 390
2018 Human resources 74 11 4 3 1 0 7 91 5 214
2018 Financial management 77 13 4 0 0 0 5 96 0 143
2018 Procurement 86 14 0 0 0 0 0 100 0 22
2018 Real property 69 12 9 0 7 4 0 83 7 32
2018 Materiel management 75 10 6 0 0 0 10 94 0 13
2018 Information management 67 13 7 3 1 0 9 88 5 91
2018 Information technology 77 13 2 0 0 0 8 98 0 172
2018 Internal audit 58 24 6 6 0 0 6 88 6 16
2018 Evaluation 78 11 5 3 0 0 2 92 3 36
2018 Data sciences 65 18 10 1 3 0 4 86 4 135
2018 Policy 71 14 5 2 2 0 5 90 5 477
2018 Project management 70 16 3 2 3 1 4 91 6 141
2018 Other services to the public 53 24 15 2 1 0 6 82 3 71
2018 None of the above 69 14 4 2 1 2 8 92 3 188

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 81 8 6 2 1 0 2 91 3 53
2020 Federal regulators 80 7 4 1 3 0 4 92 4 324
2020 Compliance, inspection and enforcement 77 10 3 2 5 0 2 89 7 225
2020 Communications or public affairs 78 12 5 2 1 0 1 91 3 95
2020 Access to information and privacy 86 14 0 0 0 0 0 100 0 14
2020 Security 79 7 5 3 0 3 3 91 4 28
2020 Science and technology 83 8 3 1 1 1 2 94 3 1325
2020 Legal services 100 0 0 0 0 0 0 100 0 14
2020 Administration and operations 80 10 2 2 2 1 3 94 4 453
2020 Human resources 83 7 4 1 2 0 4 93 3 213
2020 Financial management 83 7 2 1 2 0 4 94 3 138
2020 Procurement 81 11 0 0 0 7 0 100 0 28
2020 Real property 77 9 5 7 0 0 2 88 7 54
2020 Materiel management 92 0 5 0 0 3 0 95 0 22
2020 Information management 85 6 2 1 1 0 4 95 2 85
2020 Information technology 86 7 1 1 3 1 1 96 4 192
2020 Internal audit 91 9 0 0 0 0 0 100 0 15
2020 Evaluation 82 12 0 0 0 0 6 100 0 47
2020 Data sciences 83 12 2 1 1 0 1 96 2 139
2020 Policy 83 7 2 2 2 1 3 94 4 550
2020 Project management 83 5 3 2 2 1 4 94 3 207
2020 Other services to the public 80 10 5 0 2 0 2 92 2 75
2020 None of the above 79 9 2 2 2 1 5 93 4 212
2019 Client contact centre 62 16 6 3 1 1 9 88 5 62
2019 Federal regulators 72 10 8 2 4 1 3 86 6 366
2019 Compliance, inspection and enforcement 74 10 7 2 5 1 2 86 7 258
2019 Communications or public affairs 82 8 3 1 4 1 2 92 5 128
2019 Access to information and privacy 77 10 0 0 0 0 13 100 0 19
2019 Security 68 16 8 0 8 0 0 83 8 23
2019 Science and technology 77 11 4 2 3 0 1 90 6 1371
2019 Administration and operations 76 12 4 2 2 1 3 92 4 477
2019 Human resources 76 8 4 1 4 1 6 90 6 251
2019 Financial management 72 5 5 7 5 2 3 82 13 162
2019 Procurement 65 22 0 4 4 0 5 91 9 24
2019 Real property 61 14 9 6 3 0 7 80 10 34
2019 Materiel management 72 7 9 0 0 6 6 90 0 19
2019 Information management 78 11 3 3 2 0 3 92 5 102
2019 Information technology 85 6 3 0 2 2 2 95 2 236
2019 Internal audit 76 8 4 8 4 0 0 83 12 22
2019 Evaluation 74 11 8 2 2 0 2 88 4 40
2019 Data sciences 79 12 3 2 3 2 2 93 4 185
2019 Policy 81 9 2 3 3 1 2 92 6 563
2019 Project management 81 8 4 2 3 0 2 91 5 206
2019 Other services to the public 81 9 3 2 1 0 4 94 3 79
2019 None of the above 77 11 2 1 2 2 3 94 4 224
2018 Client contact centre 73 17 4 4 0 0 3 92 4 49
2018 Federal regulators 71 14 3 3 3 1 4 90 7 349
2018 Compliance, inspection and enforcement 68 16 8 2 4 0 1 85 6 207
2018 Communications or public affairs 66 12 4 3 6 2 6 86 10 127
2018 Access to information and privacy 83 0 17 0 0 0 0 83 0 18
2018 Security 65 16 7 0 12 0 0 81 12 16
2018 Science and technology 73 13 5 2 3 0 3 89 5 1383
2018 Library services 88 5 0 0 0 0 7 100 0 16
2018 Administration and operations 72 12 5 2 4 2 3 88 6 389
2018 Human resources 78 11 3 1 2 0 4 93 4 214
2018 Financial management 77 9 5 2 4 1 2 89 7 145
2018 Procurement 81 5 3 0 5 0 5 91 6 22
2018 Real property 60 9 9 7 15 0 0 69 22 32
2018 Materiel management 65 11 19 0 0 0 5 80 0 14
2018 Information management 74 10 3 2 3 0 7 90 6 91
2018 Information technology 82 8 2 1 1 1 5 95 2 171
2018 Internal audit 83 6 0 6 0 0 6 94 6 16
2018 Evaluation 71 12 9 6 0 0 3 85 6 35
2018 Data sciences 74 14 5 1 4 0 2 90 5 135
2018 Policy 81 9 3 2 3 0 2 91 5 479
2018 Project management 75 12 3 2 2 2 4 92 4 141
2018 Other services to the public 59 24 5 3 4 2 5 88 7 71
2018 None of the above 70 9 6 4 3 2 6 86 8 189
2017 Client contact centre 79 9 3 0 5 0 4 91 5 54
2017 Federal regulators 72 13 6 3 2 1 3 88 6 332
2017 Compliance, inspection and enforcement 70 16 4 4 3 1 3 90 7 226
2017 Communications or public affairs 66 17 6 5 3 0 3 86 8 103
2017 Access to information and privacy 72 17 0 0 0 0 11 100 0 18
2017 Security 63 26 0 11 0 0 0 89 11 19
2017 Science and technology 77 12 4 2 2 1 2 92 4 1580
2017 Library services 84 16 0 0 0 0 0 100 0 12
2017 Administration and operations 68 15 5 5 2 0 5 87 8 390
2017 Human resources 75 9 3 4 3 1 6 90 7 189
2017 Financial management 74 9 7 2 5 1 3 86 7 126
2017 Procurement 81 0 0 10 0 0 9 89 11 10
2017 Real property 62 14 19 2 2 0 0 77 5 41
2017 Materiel management 66 6 6 0 0 0 22 92 0 14
2017 Information management 75 12 5 1 3 0 4 90 5 96
2017 Information technology 85 4 2 0 3 0 5 95 3 207
2017 Internal audit 69 8 23 0 0 0 0 77 0 13
2017 Evaluation 71 8 15 3 3 0 0 79 6 35
2017 Data sciences 73 15 6 2 1 0 4 91 3 137
2017 Policy 81 9 3 3 2 0 1 91 5 397
2017 Project management 80 8 3 6 1 0 2 89 8 142
2017 Other services to the public 67 20 7 0 2 0 5 91 2 87
2017 None of the above 76 10 4 3 3 1 4 90 6 268

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 58 25 11 5 1 0 0 82 7 54
2020 Federal regulators 66 23 7 2 1 0 1 90 2 323
2020 Compliance, inspection and enforcement 70 17 6 2 3 0 2 89 5 223
2020 Communications or public affairs 67 17 11 1 3 0 1 85 4 95
2020 Security 52 26 15 0 0 3 3 84 0 28
2020 Science and technology 67 22 6 2 1 0 1 90 4 1323
2020 Administration and operations 70 20 4 2 1 0 2 93 3 450
2020 Human resources 70 20 5 1 1 0 2 93 3 214
2020 Financial management 66 20 8 1 1 0 4 90 2 134
2020 Procurement 60 33 4 0 0 4 0 96 0 28
2020 Real property 68 11 13 3 4 0 2 80 7 54
2020 Materiel management 86 5 5 0 0 0 5 95 0 22
2020 Information management 79 11 7 2 0 0 2 91 2 84
2020 Information technology 74 18 3 3 2 0 0 92 5 193
2020 Internal audit 94 6 0 0 0 0 0 100 0 15
2020 Evaluation 61 26 0 6 0 0 6 93 7 46
2020 Data sciences 67 18 9 1 3 0 2 86 4 139
2020 Policy 74 17 6 1 1 0 1 92 2 550
2020 Project management 67 20 7 1 1 1 2 90 3 208
2020 Other services to the public 66 28 5 1 0 0 0 94 1 76
2020 None of the above 69 15 7 3 3 0 3 86 7 212
2019 Client contact centre 43 35 13 4 2 0 3 80 6 62
2019 Federal regulators 56 28 9 3 1 0 2 87 4 361
2019 Compliance, inspection and enforcement 58 26 10 5 2 0 0 84 6 258
2019 Communications or public affairs 56 29 9 2 1 0 3 87 4 128
2019 Access to information and privacy 73 5 10 5 0 0 8 84 5 19
2019 Security 58 30 4 0 8 0 0 88 8 23
2019 Science and technology 57 29 8 4 2 0 1 86 6 1367
2019 Administration and operations 59 26 7 3 3 0 2 86 6 480
2019 Human resources 66 18 9 3 1 0 3 87 4 249
2019 Financial management 59 24 9 4 2 0 3 85 6 161
2019 Procurement 48 35 9 4 0 0 5 86 5 24
2019 Real property 36 28 17 13 3 0 4 67 16 33
2019 Materiel management 58 21 16 0 0 0 6 83 0 19
2019 Information management 70 17 7 3 2 0 2 88 5 102
2019 Information technology 69 22 7 0 1 0 1 92 1 235
2019 Internal audit 69 16 4 10 0 0 0 85 10 22
2019 Evaluation 64 27 2 5 0 0 2 93 5 40
2019 Data sciences 59 22 10 4 3 0 1 82 7 184
2019 Policy 64 22 9 2 2 0 1 87 4 562
2019 Project management 57 31 6 3 2 0 0 88 5 206
2019 Other services to the public 54 28 13 2 1 0 3 84 3 78
2019 None of the above 58 20 10 4 3 1 3 82 8 224
2018 Client contact centre 49 26 14 6 2 2 2 78 8 49
2018 Federal regulators 53 33 9 3 1 0 1 87 5 353
2018 Compliance, inspection and enforcement 50 28 15 5 1 0 0 79 7 208
2018 Communications or public affairs 53 27 10 5 2 1 2 82 7 126
2018 Access to information and privacy 72 0 22 0 0 0 5 76 0 18
2018 Security 56 0 19 20 6 0 0 56 25 16
2018 Science and technology 53 30 11 4 2 0 1 83 6 1391
2018 Library services 55 45 0 0 0 0 0 100 0 16
2018 Administration and operations 54 26 10 4 4 0 2 82 8 398
2018 Human resources 67 17 9 4 0 0 3 86 4 215
2018 Financial management 60 24 10 2 3 1 1 85 5 147
2018 Procurement 48 44 8 0 0 0 0 92 0 23
2018 Real property 39 36 13 4 6 0 3 77 10 32
2018 Materiel management 56 37 6 0 0 0 0 94 0 12
2018 Information management 55 32 8 1 1 0 2 90 2 91
2018 Information technology 61 25 8 4 0 0 2 88 4 172
2018 Internal audit 56 22 16 0 0 0 6 83 0 16
2018 Evaluation 49 27 13 8 0 0 3 78 8 37
2018 Data sciences 55 26 11 4 3 0 0 82 8 136
2018 Policy 67 23 7 2 2 0 1 90 3 477
2018 Project management 57 27 10 3 3 0 1 85 6 144
2018 Other services to the public 47 31 8 8 4 0 2 79 13 71
2018 None of the above 52 23 15 3 3 0 3 78 6 188
2017 Client contact centre 57 15 17 4 3 2 2 75 7 54
2017 Federal regulators 55 30 9 2 2 0 2 87 4 332
2017 Compliance, inspection and enforcement 52 31 11 4 2 0 1 83 6 225
2017 Communications or public affairs 54 27 9 3 4 0 3 84 7 103
2017 Access to information and privacy 67 17 5 0 0 0 11 94 0 18
2017 Security 52 21 5 22 0 0 0 74 22 19
2017 Science and technology 55 31 9 2 1 0 1 88 4 1578
2017 Library services 60 24 16 0 0 0 0 84 0 12
2017 Administration and operations 53 25 12 4 3 0 3 80 7 391
2017 Human resources 60 22 6 5 2 0 4 86 7 187
2017 Financial management 55 28 8 3 2 1 2 86 6 125
2017 Procurement 41 30 0 0 20 0 9 78 22 10
2017 Real property 50 33 13 2 0 0 2 85 2 40
2017 Materiel management 49 41 0 11 0 0 0 89 11 14
2017 Information management 55 29 8 7 1 1 0 84 8 96
2017 Information technology 64 21 8 1 2 0 4 89 3 207
2017 Internal audit 58 35 0 0 0 7 0 100 0 14
2017 Evaluation 46 25 17 11 0 0 0 71 11 35
2017 Data sciences 51 31 10 4 2 0 2 84 5 137
2017 Policy 62 26 8 1 1 0 1 89 3 397
2017 Project management 56 27 8 4 2 0 2 85 7 143
2017 Other services to the public 46 36 11 1 2 0 4 85 4 86
2017 None of the above 55 26 10 4 3 0 2 83 7 265

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 63 23 3 5 5 0 0 87 10 54
2020 Federal regulators 63 20 10 3 3 0 1 84 6 323
2020 Compliance, inspection and enforcement 62 18 4 6 8 1 2 82 14 226
2020 Communications or public affairs 66 14 10 5 4 0 1 81 9 94
2020 Access to information and privacy 72 14 0 7 7 0 0 86 14 14
2020 Security 49 31 10 7 0 3 0 83 7 28
2020 Science and technology 65 19 7 3 3 0 1 86 7 1326
2020 Legal services 86 14 0 0 0 0 0 100 0 14
2020 Administration and operations 74 12 6 2 4 0 2 89 6 451
2020 Human resources 69 20 4 2 3 0 2 91 5 214
2020 Financial management 65 20 7 4 2 0 3 87 6 137
2020 Procurement 78 11 7 4 0 0 0 89 4 28
2020 Real property 73 11 6 9 0 0 2 86 9 52
2020 Materiel management 84 11 5 0 0 0 0 95 0 22
2020 Information management 79 9 6 2 1 1 2 91 3 85
2020 Information technology 73 15 6 2 4 0 0 87 7 195
2020 Internal audit 75 25 0 0 0 0 0 100 0 15
2020 Evaluation 69 20 4 4 0 0 4 92 4 47
2020 Data sciences 71 15 6 4 3 0 1 87 7 139
2020 Policy 66 18 8 4 3 0 1 85 7 551
2020 Project management 66 17 10 3 2 1 1 85 5 208
2020 Other services to the public 70 15 8 3 4 0 0 85 7 75
2020 None of the above 63 19 6 4 6 0 2 83 10 216
2019 Client contact centre 58 17 13 5 3 0 3 77 9 61
2019 Federal regulators 56 22 10 6 4 0 2 80 10 365
2019 Compliance, inspection and enforcement 59 20 11 5 4 0 0 79 9 256
2019 Communications or public affairs 67 12 9 6 2 0 2 81 9 125
2019 Access to information and privacy 58 10 25 0 0 0 8 73 0 19
2019 Security 54 16 14 8 8 0 0 70 17 23
2019 Science and technology 61 21 9 4 4 0 1 83 8 1368
2019 Administration and operations 68 19 5 3 3 0 2 90 5 478
2019 Human resources 69 13 8 2 4 0 3 85 6 248
2019 Financial management 60 19 7 5 4 1 3 82 10 161
2019 Procurement 51 22 9 9 4 0 5 77 14 24
2019 Real property 49 34 11 0 6 0 0 84 6 34
2019 Materiel management 73 9 12 0 0 0 6 88 0 19
2019 Information management 63 22 8 3 2 0 2 87 4 103
2019 Information technology 74 15 5 3 2 0 1 90 5 234
2019 Internal audit 79 4 8 0 8 0 0 83 8 22
2019 Evaluation 66 18 5 5 2 2 2 88 7 40
2019 Data sciences 65 17 6 5 5 0 1 83 11 184
2019 Policy 61 20 10 4 5 0 0 81 9 563
2019 Project management 56 25 9 6 3 0 0 82 9 205
2019 Other services to the public 63 21 9 2 3 0 3 86 5 79
2019 None of the above 64 17 6 5 3 1 3 85 9 224
2018 Client contact centre 53 26 12 8 0 0 2 80 8 49
2018 Federal regulators 46 25 12 8 7 0 1 72 16 352
2018 Compliance, inspection and enforcement 44 24 15 7 10 0 0 69 17 208
2018 Communications or public affairs 48 29 9 7 5 1 2 79 12 127
2018 Access to information and privacy 66 11 11 6 0 0 5 82 6 18
2018 Security 57 12 19 6 6 0 0 69 12 16
2018 Science and technology 52 25 13 6 4 0 1 78 9 1387
2018 Library services 43 47 0 5 5 0 0 90 10 16
2018 Administration and operations 63 15 10 5 4 0 3 80 10 397
2018 Human resources 65 18 10 3 3 0 2 84 6 214
2018 Financial management 53 21 13 5 7 1 1 75 12 147
2018 Procurement 56 31 8 5 0 0 0 87 5 23
2018 Real property 40 28 6 3 20 0 3 70 23 31
2018 Materiel management 43 46 6 0 0 0 6 94 0 13
2018 Information management 53 25 15 1 4 0 2 79 6 91
2018 Information technology 62 15 10 7 5 0 2 78 11 170
2018 Internal audit 53 14 22 0 11 0 0 67 11 16
2018 Evaluation 65 11 17 5 0 0 3 77 6 37
2018 Data sciences 55 19 13 6 6 0 0 75 13 136
2018 Policy 60 19 10 5 5 0 1 80 10 478
2018 Project management 50 33 9 3 4 1 1 85 7 143
2018 Other services to the public 43 25 19 4 6 1 1 70 10 70
2018 None of the above 54 17 13 4 8 0 3 74 13 188
2017 Client contact centre 67 18 7 2 2 2 4 89 4 55
2017 Federal regulators 57 21 8 7 5 0 3 79 12 330
2017 Compliance, inspection and enforcement 51 19 14 8 4 1 2 73 13 225
2017 Communications or public affairs 52 20 7 8 10 0 3 75 18 103
2017 Access to information and privacy 55 18 16 0 0 0 11 82 0 18
2017 Security 54 15 16 16 0 0 0 69 16 19
2017 Science and technology 60 22 8 5 3 0 2 84 7 1582
2017 Library services 68 16 16 0 0 0 0 84 0 12
2017 Administration and operations 56 20 8 8 5 0 3 79 13 390
2017 Human resources 64 12 8 7 5 0 4 79 12 188
2017 Financial management 56 17 14 6 5 1 2 75 11 126
2017 Procurement 61 10 10 0 10 0 9 78 11 10
2017 Real property 60 17 11 7 4 0 0 78 11 41
2017 Materiel management 28 32 13 0 17 0 11 67 19 14
2017 Information management 68 21 7 2 2 0 0 89 4 96
2017 Information technology 67 16 7 2 4 0 4 86 7 207
2017 Internal audit 62 23 15 0 0 0 0 85 0 13
2017 Evaluation 54 22 9 12 3 0 0 76 16 35
2017 Data sciences 58 20 12 4 4 1 1 80 7 137
2017 Policy 59 20 9 6 4 0 1 80 10 397
2017 Project management 61 19 6 6 5 0 2 82 12 142
2017 Other services to the public 44 31 16 2 4 1 2 77 7 87
2017 None of the above 56 19 12 7 3 0 4 77 11 267

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 64 11 8 0 0 0 16 90 0 54
2020 Federal regulators 60 16 5 3 1 0 16 90 4 324
2020 Compliance, inspection and enforcement 57 11 6 1 1 0 24 89 3 226
2020 Communications or public affairs 52 16 6 3 0 0 22 88 4 94
2020 Security 45 17 11 0 0 3 24 84 0 28
2020 Science and technology 63 12 5 1 1 0 17 91 3 1329
2020 Administration and operations 64 11 4 1 0 0 19 93 2 456
2020 Human resources 62 15 3 1 1 0 18 94 2 214
2020 Financial management 61 14 4 1 1 0 17 91 4 137
2020 Procurement 64 11 7 4 0 0 15 87 4 28
2020 Real property 56 13 7 4 2 0 19 84 7 54
2020 Materiel management 63 9 5 5 0 0 18 88 6 22
2020 Information management 65 14 1 1 1 1 17 96 3 84
2020 Information technology 71 8 4 1 3 0 13 91 5 194
2020 Internal audit 72 15 13 0 0 0 0 87 0 15
2020 Evaluation 70 5 2 2 0 0 21 95 3 47
2020 Data sciences 64 8 3 2 1 0 22 92 4 138
2020 Policy 69 10 3 2 1 1 14 93 3 552
2020 Project management 66 14 5 2 0 0 14 93 2 208
2020 Other services to the public 62 15 1 2 0 0 20 96 3 76
2020 None of the above 63 9 7 2 1 0 19 88 4 216
2019 Client contact centre 67 7 1 0 2 1 21 96 3 61
2019 Federal regulators 54 17 7 3 1 0 19 87 5 363
2019 Compliance, inspection and enforcement 54 12 7 2 0 0 25 89 3 258
2019 Communications or public affairs 54 8 10 4 1 0 23 81 6 127
2019 Access to information and privacy 57 16 0 0 0 0 27 100 0 19
2019 Security 61 9 16 0 0 0 13 81 0 22
2019 Science and technology 62 15 5 1 1 0 16 92 2 1369
2019 Administration and operations 60 12 4 1 1 0 22 93 2 475
2019 Human resources 55 11 8 1 1 0 25 87 2 251
2019 Financial management 56 15 7 3 1 1 16 87 5 161
2019 Procurement 38 9 13 4 0 0 36 73 7 24
2019 Real property 46 20 9 2 0 0 22 85 3 33
2019 Materiel management 51 20 0 0 0 0 29 100 0 19
2019 Information management 64 12 3 2 0 0 20 94 2 100
2019 Information technology 68 13 1 1 1 0 16 97 2 234
2019 Internal audit 60 10 4 0 4 0 22 90 5 22
2019 Evaluation 44 5 12 2 0 0 37 78 3 38
2019 Data sciences 60 14 5 3 1 1 16 89 5 183
2019 Policy 65 10 5 1 1 0 18 92 2 560
2019 Project management 60 17 7 0 0 0 15 91 1 207
2019 Other services to the public 54 15 6 1 1 0 24 89 3 77
2019 None of the above 53 16 6 3 3 1 18 86 7 222
2018 Client contact centre 55 14 4 0 3 0 24 91 4 48
2018 Federal regulators 46 19 7 2 2 0 24 85 5 348
2018 Compliance, inspection and enforcement 47 13 9 1 1 0 29 84 4 208
2018 Communications or public affairs 47 12 5 3 1 2 31 86 6 127
2018 Access to information and privacy 71 0 6 0 0 0 23 92 0 17
2018 Security 52 12 17 0 6 0 13 73 7 16
2018 Science and technology 54 15 6 2 1 0 22 89 4 1387
2018 Library services 43 27 0 0 0 0 30 100 0 16
2018 Administration and operations 54 9 5 2 2 0 27 88 5 396
2018 Human resources 54 12 6 1 0 0 27 90 2 214
2018 Financial management 59 13 10 1 2 0 16 85 3 147
2018 Procurement 66 14 5 5 0 0 10 89 6 23
2018 Real property 43 18 10 3 3 0 23 79 8 31
2018 Materiel management 41 35 6 0 0 0 19 92 0 12
2018 Information management 52 14 4 0 1 0 29 93 2 91
2018 Information technology 58 14 4 3 0 0 21 91 4 172
2018 Internal audit 61 26 7 0 0 7 0 93 0 15
2018 Evaluation 54 6 5 5 0 0 29 85 8 37
2018 Data sciences 60 7 7 2 1 0 22 87 4 135
2018 Policy 58 14 5 2 1 0 20 90 3 477
2018 Project management 51 18 7 4 1 0 20 86 6 144
2018 Other services to the public 44 20 8 8 0 0 20 80 10 70
2018 None of the above 53 12 8 3 2 0 22 83 7 188
2017 Client contact centre 60 7 3 2 2 2 25 91 5 55
2017 Federal regulators 48 19 4 2 1 0 25 91 4 330
2017 Compliance, inspection and enforcement 52 9 6 2 1 0 29 87 4 226
2017 Communications or public affairs 47 17 6 0 1 0 30 90 1 102
2017 Access to information and privacy 50 12 0 0 0 0 39 100 0 18
2017 Security 53 15 6 5 5 0 16 80 13 19
2017 Science and technology 57 15 4 2 1 0 21 92 4 1578
2017 Library services 60 40 0 0 0 0 0 100 0 12
2017 Administration and operations 52 10 5 2 1 0 30 88 5 389
2017 Human resources 58 8 3 3 0 0 27 91 4 189
2017 Financial management 61 14 3 6 2 1 14 88 9 124
2017 Procurement 30 10 10 0 10 0 39 67 17 10
2017 Real property 46 8 11 2 0 0 33 80 4 41
2017 Materiel management 59 6 6 0 0 0 28 91 0 14
2017 Information management 55 15 4 1 1 0 24 92 3 96
2017 Information technology 62 10 4 3 0 0 21 91 4 207
2017 Internal audit 47 29 0 8 0 0 16 91 9 13
2017 Evaluation 41 19 3 3 0 3 31 92 4 35
2017 Data sciences 48 14 5 3 1 0 28 87 6 137
2017 Policy 62 12 4 2 0 0 19 92 3 395
2017 Project management 55 12 6 3 1 1 24 88 5 143
2017 Other services to the public 52 18 10 1 2 0 16 84 4 86
2017 None of the above 53 15 8 1 2 0 21 86 4 266

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 69 27 2 0 1 0 2 97 1 54
2020 Federal regulators 63 24 6 3 2 0 2 89 4 325
2020 Compliance, inspection and enforcement 61 22 10 3 1 0 2 86 4 227
2020 Communications or public affairs 71 19 7 1 0 0 3 92 1 96
2020 Security 79 8 7 0 0 3 3 93 0 28
2020 Science and technology 73 17 5 2 0 0 3 92 2 1329
2020 Administration and operations 80 12 3 1 1 0 3 95 2 456
2020 Human resources 80 13 3 0 0 0 5 97 0 215
2020 Financial management 73 17 2 1 1 0 6 96 2 139
2020 Procurement 60 22 14 0 0 0 4 85 0 28
2020 Real property 67 22 8 0 0 1 2 92 0 54
2020 Materiel management 70 18 5 0 0 3 5 95 0 22
2020 Information management 75 10 10 0 0 0 4 89 0 85
2020 Information technology 81 9 8 1 0 1 1 91 1 197
2020 Internal audit 100 0 0 0 0 0 0 100 0 15
2020 Evaluation 70 18 2 2 0 0 8 96 2 47
2020 Data sciences 72 20 5 1 0 0 2 95 1 139
2020 Policy 74 17 5 1 0 1 1 93 2 554
2020 Project management 63 22 8 3 0 0 4 89 3 207
2020 Other services to the public 73 20 4 1 0 0 2 95 1 76
2020 None of the above 67 16 5 3 1 1 7 91 4 216
2019 Client contact centre 72 18 1 0 2 1 5 96 2 62
2019 Federal regulators 60 25 8 2 1 0 5 89 3 365
2019 Compliance, inspection and enforcement 66 21 10 2 1 0 1 87 3 257
2019 Communications or public affairs 73 13 7 0 1 0 6 92 1 128
2019 Access to information and privacy 52 25 11 5 0 0 8 83 5 19
2019 Security 79 8 8 4 0 0 0 88 4 23
2019 Science and technology 72 18 5 1 0 0 4 93 2 1369
2019 Administration and operations 76 13 4 1 1 1 5 95 2 475
2019 Human resources 75 12 4 0 2 0 8 94 2 251
2019 Financial management 74 14 5 0 0 1 6 95 0 160
2019 Procurement 57 9 21 4 4 0 5 69 9 24
2019 Real property 54 24 16 0 0 0 6 83 0 33
2019 Materiel management 67 10 5 0 0 0 19 94 0 18
2019 Information management 70 16 7 1 2 1 3 90 3 102
2019 Information technology 79 10 4 1 0 0 5 94 1 234
2019 Internal audit 78 14 4 4 0 0 0 92 4 22
2019 Evaluation 66 17 10 2 2 0 2 85 5 40
2019 Data sciences 71 14 6 1 1 2 5 91 3 184
2019 Policy 76 14 5 2 0 0 4 93 2 560
2019 Project management 63 25 8 2 0 0 3 91 2 207
2019 Other services to the public 71 15 9 0 2 0 3 90 2 79
2019 None of the above 71 18 4 1 0 1 5 94 1 225
2018 Client contact centre 62 29 4 0 0 0 6 96 0 49
2018 Federal regulators 57 30 7 2 0 0 3 90 2 352
2018 Compliance, inspection and enforcement 57 25 14 1 0 0 2 84 1 206
2018 Communications or public affairs 68 17 5 1 2 1 5 91 3 127
2018 Access to information and privacy 61 17 11 5 0 0 5 83 6 18
2018 Security 61 19 8 6 0 0 6 85 6 16
2018 Science and technology 66 20 7 2 1 0 4 90 3 1384
2018 Library services 62 31 7 0 0 0 0 93 0 16
2018 Administration and operations 71 14 5 3 1 0 6 91 4 395
2018 Human resources 75 12 6 0 1 0 6 92 1 211
2018 Financial management 73 16 3 1 0 0 6 96 1 143
2018 Procurement 40 25 23 4 8 0 0 65 11 23
2018 Real property 54 30 13 4 0 0 0 84 4 31
2018 Materiel management 58 24 19 0 0 0 0 81 0 12
2018 Information management 60 16 10 3 1 0 9 84 5 90
2018 Information technology 69 18 5 1 0 1 8 94 1 170
2018 Internal audit 66 12 16 0 0 0 6 83 0 16
2018 Evaluation 72 8 3 5 5 0 6 86 12 37
2018 Data sciences 67 19 3 3 1 0 6 92 5 136
2018 Policy 72 20 4 1 0 0 3 95 1 477
2018 Project management 67 22 6 1 0 0 5 93 1 143
2018 Other services to the public 55 28 8 2 2 0 5 88 4 71
2018 None of the above 61 23 6 3 2 1 4 88 5 188
2017 Client contact centre 66 23 2 2 0 0 7 96 2 54
2017 Federal regulators 66 22 6 2 1 0 4 91 3 330
2017 Compliance, inspection and enforcement 58 25 8 3 0 1 4 88 4 224
2017 Communications or public affairs 73 11 4 2 2 0 8 92 4 103
2017 Access to information and privacy 51 44 0 0 0 0 5 100 0 18
2017 Security 67 6 5 6 6 0 12 82 13 18
2017 Science and technology 67 19 4 2 1 1 6 93 2 1574
2017 Library services 84 16 0 0 0 0 0 100 0 12
2017 Administration and operations 68 13 5 3 0 0 11 91 3 389
2017 Human resources 71 13 3 2 1 0 11 94 3 187
2017 Financial management 73 14 5 2 0 1 6 93 2 123
2017 Procurement 30 10 20 10 10 0 19 50 25 10
2017 Real property 61 17 12 5 0 2 2 82 5 41
2017 Materiel management 55 24 0 11 0 0 11 88 12 14
2017 Information management 68 17 5 3 3 1 3 89 6 96
2017 Information technology 72 13 4 1 0 0 9 94 2 206
2017 Internal audit 93 7 0 0 0 0 0 100 0 13
2017 Evaluation 48 23 9 3 3 0 15 83 7 34
2017 Data sciences 66 21 4 1 1 0 6 93 3 135
2017 Policy 76 16 4 0 0 0 3 95 1 396
2017 Project management 62 22 9 1 1 1 4 89 2 142
2017 Other services to the public 59 24 7 4 0 1 5 89 4 86
2017 None of the above 62 19 6 2 2 0 8 88 5 264

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 72 18 4 0 3 0 2 93 3 54
2020 Federal regulators 70 19 6 1 2 1 2 91 3 324
2020 Compliance, inspection and enforcement 67 23 5 1 1 1 2 93 3 228
2020 Communications or public affairs 70 19 8 2 1 0 0 89 3 96
2020 Security 79 15 3 0 0 0 3 97 0 28
2020 Science and technology 70 17 7 3 2 0 1 88 5 1330
2020 Administration and operations 72 14 7 3 2 0 2 88 5 453
2020 Human resources 75 12 4 4 2 0 3 90 6 213
2020 Financial management 76 14 3 2 1 3 1 94 3 139
2020 Procurement 76 8 5 4 0 4 4 91 4 27
2020 Real property 73 7 8 4 4 1 3 84 8 54
2020 Materiel management 76 16 5 0 0 3 0 95 0 22
2020 Information management 74 9 5 7 2 3 0 85 9 85
2020 Information technology 72 15 5 3 4 2 1 88 7 197
2020 Internal audit 94 6 0 0 0 0 0 100 0 15
2020 Evaluation 69 11 11 0 7 0 2 82 7 47
2020 Data sciences 70 18 7 3 2 0 1 88 5 139
2020 Policy 71 16 5 4 3 0 1 88 7 552
2020 Project management 64 17 6 6 4 0 3 84 10 208
2020 Other services to the public 66 17 8 3 5 0 2 84 8 75
2020 None of the above 60 19 8 5 4 1 4 83 9 217
2019 Client contact centre 70 15 6 1 2 1 4 90 3 62
2019 Federal regulators 72 16 4 2 2 1 4 92 4 366
2019 Compliance, inspection and enforcement 75 14 4 2 1 1 2 92 3 258
2019 Communications or public affairs 68 10 9 4 6 0 4 81 10 128
2019 Access to information and privacy 85 7 0 0 0 0 8 100 0 19
2019 Security 71 25 0 0 0 4 0 100 0 23
2019 Science and technology 71 16 5 2 3 0 2 89 6 1371
2019 Administration and operations 71 14 4 3 4 1 3 89 7 480
2019 Human resources 69 12 6 3 6 0 5 84 9 251
2019 Financial management 77 10 4 1 3 0 5 92 5 160
2019 Procurement 56 25 9 0 5 0 5 86 5 24
2019 Real property 63 18 3 2 7 4 3 87 9 34
2019 Materiel management 73 9 6 0 0 0 12 93 0 19
2019 Information management 62 20 5 4 4 0 5 87 8 102
2019 Information technology 72 15 4 2 4 1 2 90 6 236
2019 Internal audit 73 15 4 0 0 0 8 95 0 22
2019 Evaluation 61 24 11 2 0 0 2 87 2 40
2019 Data sciences 69 14 5 4 4 1 2 86 9 181
2019 Policy 72 14 6 3 3 0 2 88 6 565
2019 Project management 60 18 10 7 4 0 0 78 11 207
2019 Other services to the public 60 19 8 3 5 0 5 83 8 79
2019 None of the above 74 11 3 2 3 1 6 92 5 224
2018 Client contact centre 60 12 11 2 6 0 9 80 8 49
2018 Federal regulators 77 14 3 2 1 1 3 95 3 350
2018 Compliance, inspection and enforcement 69 15 6 4 3 0 2 86 7 208
2018 Communications or public affairs 61 16 6 4 9 1 4 80 13 126
2018 Access to information and privacy 83 12 0 0 0 0 5 100 0 18
2018 Security 69 11 8 6 0 0 6 85 6 16
2018 Science and technology 69 16 6 4 3 0 2 87 7 1390
2018 Library services 88 7 0 6 0 0 0 94 6 16
2018 Administration and operations 65 15 7 4 5 0 4 84 9 397
2018 Human resources 78 10 3 1 3 0 4 92 5 215
2018 Financial management 72 14 3 2 6 0 4 89 8 147
2018 Procurement 86 10 0 4 0 0 0 96 4 23
2018 Real property 58 9 13 7 6 4 4 73 13 32
2018 Materiel management 64 24 6 6 0 0 0 88 6 12
2018 Information management 58 24 9 4 2 1 3 84 6 90
2018 Information technology 69 18 5 2 3 0 3 90 5 172
2018 Internal audit 60 19 0 6 10 0 6 83 17 16
2018 Evaluation 56 24 8 3 3 0 5 85 6 37
2018 Data sciences 69 14 6 4 4 1 3 86 8 135
2018 Policy 73 12 7 3 3 0 2 87 6 476
2018 Project management 67 15 6 7 3 0 2 84 10 144
2018 Other services to the public 64 19 6 2 2 0 6 88 5 71
2018 None of the above 66 17 6 2 5 1 2 86 8 189
2017 Client contact centre 58 19 8 3 2 3 7 85 6 55
2017 Federal regulators 76 14 5 1 1 1 1 92 2 331
2017 Compliance, inspection and enforcement 69 16 7 4 1 0 3 88 5 226
2017 Communications or public affairs 54 19 6 5 14 0 2 75 19 103
2017 Access to information and privacy 95 0 0 0 0 0 5 100 0 18
2017 Security 69 21 5 0 0 0 5 95 0 19
2017 Science and technology 64 17 6 4 4 1 3 85 8 1583
2017 Library services 82 8 10 0 0 0 0 90 0 12
2017 Administration and operations 62 18 6 4 4 1 7 86 8 390
2017 Human resources 70 9 6 4 5 0 6 85 9 188
2017 Financial management 63 22 5 4 3 0 3 87 8 125
2017 Procurement 51 19 10 0 10 0 10 77 11 10
2017 Real property 76 8 9 2 0 2 2 88 3 41
2017 Materiel management 64 25 0 0 0 0 11 100 0 14
2017 Information management 65 14 6 2 10 2 1 82 12 97
2017 Information technology 64 16 7 5 1 1 5 85 7 207
2017 Internal audit 70 30 0 0 0 0 0 100 0 13
2017 Evaluation 62 24 8 4 3 0 0 85 7 35
2017 Data sciences 65 18 6 3 3 1 5 87 6 137
2017 Policy 75 12 4 4 2 0 3 89 6 397
2017 Project management 61 17 8 5 5 0 4 82 10 143
2017 Other services to the public 68 17 5 3 1 1 5 90 5 84
2017 None of the above 66 13 7 5 4 0 4 83 9 268

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 43 36 15 4 2 0 0 79 6 54
2020 Federal regulators 43 33 15 6 3 0 1 76 9 326
2020 Compliance, inspection and enforcement 44 30 19 4 2 0 1 75 6 228
2020 Communications or public affairs 46 22 19 12 1 0 0 68 13 96
2020 Security 43 28 19 3 0 0 6 76 4 28
2020 Science and technology 42 34 16 5 1 0 1 77 7 1328
2020 Administration and operations 44 29 15 6 4 0 1 74 11 456
2020 Human resources 47 30 15 3 3 0 1 79 6 215
2020 Financial management 42 30 20 5 2 1 1 73 7 139
2020 Procurement 42 34 21 0 0 0 4 78 0 28
2020 Real property 51 29 10 5 0 1 3 84 6 54
2020 Materiel management 46 27 19 0 0 0 8 79 0 22
2020 Information management 48 27 16 7 2 0 0 76 9 86
2020 Information technology 51 29 12 5 2 1 0 81 7 196
2020 Internal audit 50 43 6 0 0 0 0 94 0 15
2020 Evaluation 41 24 22 5 4 0 4 68 9 47
2020 Data sciences 46 20 22 8 3 0 1 67 11 137
2020 Policy 41 33 15 7 3 1 1 75 10 555
2020 Project management 45 30 15 5 3 0 1 77 8 208
2020 Other services to the public 41 36 14 5 4 0 0 77 9 76
2020 None of the above 40 29 17 6 5 0 2 71 12 217
2019 Client contact centre 40 39 11 2 5 0 3 82 7 62
2019 Federal regulators 48 29 17 3 2 0 1 78 5 365
2019 Compliance, inspection and enforcement 53 29 11 5 1 1 0 83 5 258
2019 Communications or public affairs 56 29 9 3 1 2 1 87 4 127
2019 Access to information and privacy 47 31 10 0 5 0 8 84 5 19
2019 Security 52 17 19 8 4 0 0 68 12 23
2019 Science and technology 51 31 12 3 2 0 1 84 5 1371
2019 Administration and operations 49 27 14 5 2 0 3 78 7 480
2019 Human resources 52 28 10 5 2 0 3 83 7 249
2019 Financial management 58 24 10 2 2 0 3 85 4 162
2019 Procurement 49 22 20 4 0 0 5 74 5 24
2019 Real property 42 42 12 0 0 4 0 88 0 34
2019 Materiel management 60 9 19 0 0 0 12 78 0 19
2019 Information management 48 28 15 3 3 1 3 79 6 101
2019 Information technology 61 23 11 3 0 0 1 85 4 235
2019 Internal audit 46 34 17 0 4 0 0 79 4 22
2019 Evaluation 59 25 14 0 2 0 0 84 2 40
2019 Data sciences 47 25 16 9 1 0 1 73 11 183
2019 Policy 50 30 13 3 2 0 2 82 5 562
2019 Project management 49 26 17 7 1 0 0 75 8 206
2019 Other services to the public 45 38 11 4 2 0 0 83 6 78
2019 None of the above 52 23 15 3 2 1 4 79 5 224
2018 Client contact centre 32 40 22 2 2 0 2 74 4 49
2018 Federal regulators 41 35 18 4 2 0 0 76 6 349
2018 Compliance, inspection and enforcement 42 37 14 3 2 0 1 80 5 208
2018 Communications or public affairs 42 32 16 4 3 1 2 76 7 127
2018 Access to information and privacy 61 11 11 0 11 0 5 77 12 18
2018 Security 44 31 14 0 6 0 6 79 6 16
2018 Science and technology 46 32 17 3 2 0 1 78 5 1389
2018 Library services 49 31 20 0 0 0 0 80 0 16
2018 Administration and operations 45 28 15 7 3 0 1 75 10 398
2018 Human resources 46 26 19 5 3 0 1 72 8 214
2018 Financial management 57 19 12 7 4 0 2 78 11 147
2018 Procurement 36 39 20 5 0 0 0 75 5 23
2018 Real property 37 46 10 7 0 0 0 83 7 32
2018 Materiel management 69 13 19 0 0 0 0 81 0 12
2018 Information management 46 27 17 4 3 0 2 75 8 91
2018 Information technology 48 30 13 3 1 0 5 82 5 171
2018 Internal audit 36 31 6 0 10 0 17 81 12 16
2018 Evaluation 36 35 19 8 0 0 3 72 8 37
2018 Data sciences 48 27 16 5 3 0 2 76 8 136
2018 Policy 48 31 15 3 1 0 2 80 4 479
2018 Project management 43 33 15 4 2 0 2 78 6 144
2018 Other services to the public 39 22 28 8 0 0 3 63 9 70
2018 None of the above 38 28 22 6 4 0 4 68 10 188
2017 Client contact centre 56 21 17 0 0 2 4 82 0 55
2017 Federal regulators 47 27 15 5 2 1 3 77 8 330
2017 Compliance, inspection and enforcement 48 31 14 3 2 0 3 81 5 226
2017 Communications or public affairs 48 37 11 3 1 0 0 85 4 103
2017 Access to information and privacy 45 27 17 0 0 0 11 81 0 18
2017 Security 41 26 16 6 5 0 5 71 12 19
2017 Science and technology 49 32 12 3 2 1 1 83 5 1579
2017 Library services 57 43 0 0 0 0 0 100 0 12
2017 Administration and operations 42 32 15 5 3 0 4 76 8 389
2017 Human resources 45 16 21 10 5 0 3 63 15 189
2017 Financial management 47 32 9 6 6 0 1 79 12 125
2017 Procurement 51 0 30 10 0 0 9 56 11 10
2017 Real property 55 33 7 0 0 0 5 93 0 40
2017 Materiel management 54 24 17 0 5 0 0 78 5 14
2017 Information management 41 37 11 7 2 0 1 79 9 95
2017 Information technology 54 26 9 5 2 0 4 83 7 207
2017 Internal audit 46 38 16 0 0 0 0 84 0 13
2017 Evaluation 25 55 15 0 5 0 0 80 5 35
2017 Data sciences 41 36 15 5 2 0 1 78 7 137
2017 Policy 50 31 12 4 2 0 1 82 6 397
2017 Project management 53 33 8 3 2 0 1 87 5 143
2017 Other services to the public 47 33 12 2 4 0 3 82 6 86
2017 None of the above 54 31 9 3 1 0 1 86 4 266

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 32 50 13 4 2 0 0 82 6 54
2020 Federal regulators 27 42 21 5 5 0 0 69 10 325
2020 Compliance, inspection and enforcement 21 32 30 11 6 0 0 53 17 228
2020 Communications or public affairs 33 44 19 3 1 0 0 77 4 96
2020 Security 17 45 27 3 7 0 0 63 10 28
2020 Science and technology 16 44 27 9 4 0 0 60 12 1331
2020 Administration and operations 35 37 20 5 2 0 0 72 7 458
2020 Human resources 27 44 23 5 1 0 0 71 6 214
2020 Financial management 32 43 21 1 1 1 1 77 2 139
2020 Procurement 24 58 18 0 0 0 0 82 0 28
2020 Real property 31 40 22 6 1 0 0 71 8 54
2020 Materiel management 56 29 10 6 0 0 0 84 6 22
2020 Information management 25 40 22 9 3 0 0 65 13 85
2020 Information technology 33 44 18 3 2 1 0 78 5 197
2020 Internal audit 25 56 19 0 0 0 0 81 0 15
2020 Evaluation 20 41 27 6 6 0 0 61 12 46
2020 Data sciences 25 41 20 11 3 0 0 66 13 139
2020 Policy 21 46 24 7 2 0 0 67 9 554
2020 Project management 24 45 23 5 1 0 0 70 6 208
2020 Other services to the public 23 46 16 12 1 0 0 70 14 76
2020 None of the above 21 43 26 7 3 0 0 64 10 217

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 15 43 31 9 2 0 0 58 11 54
2020 Federal regulators 10 31 38 18 2 0 0 41 21 326
2020 Compliance, inspection and enforcement 11 36 36 11 6 0 0 47 17 228
2020 Communications or public affairs 8 34 39 16 3 0 0 42 19 96
2020 Security 17 32 29 15 7 0 0 49 22 28
2020 Science and technology 11 36 37 13 3 0 0 47 16 1330
2020 Administration and operations 16 38 32 10 4 0 0 54 14 454
2020 Human resources 12 35 42 10 1 0 0 47 11 215
2020 Financial management 17 31 37 12 2 0 0 48 14 139
2020 Procurement 18 30 30 18 4 0 0 48 22 27
2020 Real property 16 37 33 14 0 0 0 52 14 54
2020 Materiel management 56 30 11 0 0 3 0 89 0 22
2020 Information management 15 36 37 9 3 0 0 51 12 86
2020 Information technology 18 34 34 10 4 0 0 52 14 197
2020 Internal audit 6 25 60 9 0 0 0 31 9 15
2020 Evaluation 26 20 45 6 2 0 0 46 8 46
2020 Data sciences 15 33 35 11 5 1 0 48 16 139
2020 Policy 9 29 43 14 6 0 0 37 20 555
2020 Project management 9 34 38 13 6 0 0 43 19 207
2020 Other services to the public 11 32 43 11 4 0 0 42 15 76
2020 None of the above 8 30 42 16 5 0 0 37 20 217
2019 Client contact centre 20 31 35 9 5 0 0 51 14 62
2019 Federal regulators 13 35 36 14 3 0 0 48 16 365
2019 Compliance, inspection and enforcement 13 34 37 13 3 0 0 47 16 257
2019 Communications or public affairs 12 42 27 13 5 0 1 55 18 130
2019 Access to information and privacy 15 34 16 20 16 0 0 49 36 19
2019 Security 12 17 35 23 8 4 0 30 33 23
2019 Science and technology 14 39 32 13 2 0 0 53 15 1375
2019 Administration and operations 23 35 30 10 2 0 0 58 12 480
2019 Human resources 21 36 30 10 3 0 0 56 13 250
2019 Financial management 17 40 30 10 3 0 0 57 13 163
2019 Procurement 20 24 30 22 4 0 0 44 26 24
2019 Real property 12 32 37 19 0 0 0 44 19 34
2019 Materiel management 26 42 32 0 0 0 0 68 0 19
2019 Information management 11 43 31 12 3 0 0 54 15 102
2019 Information technology 24 37 32 5 2 0 0 61 7 238
2019 Internal audit 25 29 38 0 8 0 0 54 8 22
2019 Evaluation 15 37 39 7 0 2 0 53 7 41
2019 Data sciences 21 29 39 10 1 0 0 50 11 185
2019 Policy 14 38 34 10 3 0 0 53 13 566
2019 Project management 9 33 42 14 2 0 0 42 16 209
2019 Other services to the public 12 37 35 10 4 2 0 50 14 79
2019 None of the above 13 29 36 16 4 0 1 43 20 226
2018 Client contact centre 9 34 45 6 6 0 0 43 12 49
2018 Federal regulators 7 26 47 16 4 0 0 32 20 353
2018 Compliance, inspection and enforcement 9 30 38 17 6 0 0 39 23 206
2018 Communications or public affairs 8 29 38 17 9 0 0 37 26 127
2018 Access to information and privacy 0 40 39 15 6 0 0 40 21 18
2018 Security 0 51 29 0 19 0 0 51 19 16
2018 Science and technology 9 35 38 14 3 0 0 44 18 1391
2018 Library services 19 38 38 5 0 0 0 57 5 16
2018 Administration and operations 17 35 31 14 3 0 0 52 17 399
2018 Human resources 13 35 42 8 2 0 0 48 10 213
2018 Financial management 15 30 38 12 6 0 0 45 18 146
2018 Procurement 15 25 33 23 4 0 0 40 27 23
2018 Real property 6 41 27 19 7 0 0 47 26 32
2018 Materiel management 5 43 52 0 0 0 0 48 0 14
2018 Information management 16 32 36 12 3 0 0 49 16 90
2018 Information technology 15 33 34 16 2 0 0 48 18 174
2018 Internal audit 0 50 33 6 12 0 0 50 17 16
2018 Evaluation 16 41 32 8 3 0 0 57 11 37
2018 Data sciences 16 27 38 13 6 0 0 43 19 136
2018 Policy 9 35 34 15 6 0 0 45 21 475
2018 Project management 4 31 44 16 4 0 0 35 20 142
2018 Other services to the public 12 27 31 25 6 0 0 39 30 70
2018 None of the above 7 27 42 17 7 0 0 34 24 189
2017 Client contact centre 17 29 42 10 2 0 0 47 12 55
2017 Federal regulators 6 30 44 15 6 0 0 35 21 332
2017 Compliance, inspection and enforcement 8 30 42 13 6 0 0 39 19 226
2017 Communications or public affairs 6 26 39 17 13 0 0 32 29 103
2017 Access to information and privacy 0 33 56 5 5 0 0 33 11 18
2017 Security 11 11 59 11 9 0 0 21 20 19
2017 Science and technology 7 36 40 12 4 0 0 43 16 1581
2017 Library services 0 40 60 0 0 0 0 40 0 12
2017 Administration and operations 14 28 37 13 7 0 0 42 21 392
2017 Human resources 10 30 41 15 4 0 0 40 20 188
2017 Financial management 11 26 51 9 4 0 0 37 13 126
2017 Procurement 9 10 51 20 10 0 0 19 30 10
2017 Real property 5 28 55 12 0 0 0 33 12 40
2017 Materiel management 11 24 43 22 0 0 0 35 22 14
2017 Information management 13 36 32 12 7 0 0 49 19 96
2017 Information technology 10 35 38 10 4 0 1 46 15 206
2017 Internal audit 7 30 56 0 8 0 0 36 8 14
2017 Evaluation 7 37 36 18 3 0 0 43 21 35
2017 Data sciences 13 34 38 10 5 1 0 47 15 137
2017 Policy 10 29 36 19 6 0 0 39 25 396
2017 Project management 6 35 39 15 6 0 0 41 20 143
2017 Other services to the public 5 38 34 16 6 1 0 44 22 87
2017 None of the above 9 27 39 16 9 0 0 36 25 268

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 11 11 44 24 11 0 0 34 21 54
2020 Federal regulators 11 22 37 21 9 0 0 30 33 325
2020 Compliance, inspection and enforcement 11 22 39 19 9 0 0 28 33 227
2020 Communications or public affairs 7 23 41 21 9 0 0 29 30 96
2020 Security 15 23 35 16 12 0 0 28 38 28
2020 Science and technology 7 18 42 25 8 0 0 33 25 1328
2020 Administration and operations 8 17 37 25 12 0 1 37 25 453
2020 Human resources 7 19 43 21 10 0 0 31 26 214
2020 Financial management 9 23 32 26 10 0 0 36 32 139
2020 Procurement 7 22 35 26 10 0 0 36 29 28
2020 Real property 2 24 35 28 10 0 0 38 26 54
2020 Materiel management 5 5 33 46 11 0 0 57 9 22
2020 Information management 9 17 39 25 10 0 0 35 26 86
2020 Information technology 10 23 32 21 13 1 0 34 34 196
2020 Internal audit 9 6 44 35 6 0 0 41 15 15
2020 Evaluation 0 15 46 24 15 0 0 39 15 47
2020 Data sciences 13 17 36 23 12 0 0 34 30 139
2020 Policy 10 28 36 20 5 0 0 25 38 551
2020 Project management 12 20 44 20 4 0 0 25 31 206
2020 Other services to the public 6 12 45 30 7 0 0 36 18 76
2020 None of the above 11 23 40 21 4 0 0 25 34 214
2019 Client contact centre 5 8 48 23 16 0 0 39 13 62
2019 Federal regulators 8 19 40 24 9 0 0 32 28 365
2019 Compliance, inspection and enforcement 8 17 39 26 10 0 0 35 25 255
2019 Communications or public affairs 9 19 34 25 13 1 0 38 28 129
2019 Access to information and privacy 22 21 25 26 5 0 0 31 44 18
2019 Security 9 34 37 16 4 0 0 20 43 23
2019 Science and technology 6 17 42 25 10 0 0 35 23 1368
2019 Administration and operations 6 16 34 26 17 0 0 43 23 477
2019 Human resources 7 17 35 28 12 0 0 40 24 249
2019 Financial management 6 16 43 23 12 0 0 35 22 162
2019 Procurement 13 22 25 32 8 0 0 40 35 24
2019 Real property 4 18 52 15 12 0 0 27 21 34
2019 Materiel management 6 6 32 29 26 0 0 56 12 19
2019 Information management 11 14 41 23 11 0 0 34 25 103
2019 Information technology 5 16 35 33 11 0 0 44 20 236
2019 Internal audit 16 6 35 28 15 0 0 42 23 22
2019 Evaluation 2 12 51 28 7 0 0 35 14 41
2019 Data sciences 7 16 41 22 14 0 0 36 23 185
2019 Policy 9 15 41 27 8 0 0 36 24 563
2019 Project management 7 19 40 29 5 0 0 34 26 207
2019 Other services to the public 2 22 42 24 10 0 0 34 24 79
2019 None of the above 13 19 37 20 11 0 1 31 32 224
2018 Client contact centre 10 16 35 26 14 0 0 40 25 50
2018 Federal regulators 9 21 43 21 5 0 0 26 31 350
2018 Compliance, inspection and enforcement 9 20 45 19 7 0 0 27 29 207
2018 Communications or public affairs 11 20 39 20 10 0 0 30 30 127
2018 Access to information and privacy 24 16 39 16 5 0 0 21 40 18
2018 Security 14 12 42 33 0 0 0 33 25 16
2018 Science and technology 6 20 39 26 9 0 0 35 26 1381
2018 Library services 0 25 31 26 18 0 0 43 25 16
2018 Administration and operations 7 21 35 25 12 0 1 37 28 395
2018 Human resources 4 19 42 21 14 0 0 36 23 213
2018 Financial management 8 19 41 22 10 0 1 32 27 147
2018 Procurement 17 14 41 25 4 0 0 29 30 23
2018 Real property 14 18 40 20 9 0 0 28 32 32
2018 Materiel management 6 20 26 29 19 0 0 48 27 14
2018 Information management 6 18 42 26 7 0 0 33 24 89
2018 Information technology 5 21 37 24 13 0 0 37 26 172
2018 Internal audit 0 25 43 32 0 0 0 32 25 16
2018 Evaluation 6 11 36 45 2 0 0 47 17 36
2018 Data sciences 12 18 33 24 13 0 0 37 30 135
2018 Policy 8 20 40 22 9 0 0 31 29 473
2018 Project management 9 25 39 22 5 0 0 27 34 143
2018 Other services to the public 10 26 39 19 6 0 0 26 35 68
2018 None of the above 11 25 38 17 8 0 1 25 37 188
2017 Client contact centre 4 16 26 35 19 0 0 54 20 54
2017 Federal regulators 8 18 45 23 5 0 0 28 26 331
2017 Compliance, inspection and enforcement 6 14 46 28 6 0 0 33 20 226
2017 Communications or public affairs 15 23 36 19 7 0 0 26 38 103
2017 Access to information and privacy 0 28 51 11 11 0 0 22 28 18
2017 Security 5 41 32 16 5 0 0 21 47 19
2017 Science and technology 5 18 42 26 9 0 0 35 23 1578
2017 Library services 0 0 43 49 8 0 0 57 0 12
2017 Administration and operations 7 23 36 22 11 1 0 34 30 389
2017 Human resources 6 22 40 20 11 0 1 31 28 189
2017 Financial management 7 16 48 20 9 0 0 29 23 126
2017 Procurement 10 41 30 10 9 0 0 19 51 10
2017 Real property 5 22 48 17 7 0 0 24 27 41
2017 Materiel management 12 11 36 19 12 0 11 34 25 14
2017 Information management 3 19 41 25 11 0 1 36 22 96
2017 Information technology 4 17 39 26 13 0 0 39 21 206
2017 Internal audit 7 8 49 23 14 0 0 37 14 14
2017 Evaluation 8 18 49 20 6 0 0 25 26 35
2017 Data sciences 5 15 41 31 9 0 0 40 20 137
2017 Policy 7 24 37 21 10 0 0 32 31 396
2017 Project management 10 16 45 21 8 0 0 28 26 142
2017 Other services to the public 7 15 44 25 7 1 1 33 22 87
2017 None of the above 10 25 38 16 12 0 0 27 35 268

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 39 41 11 7 0 2 0 82 7 54
2020 Federal regulators 42 46 7 3 0 1 0 89 4 324
2020 Compliance, inspection and enforcement 43 43 7 3 2 2 0 88 4 227
2020 Communications or public affairs 41 43 10 4 0 1 0 85 4 95
2020 Security 49 29 15 3 3 0 0 78 7 28
2020 Science and technology 41 44 9 4 1 1 0 86 5 1326
2020 Administration and operations 54 36 6 3 0 0 0 91 3 454
2020 Human resources 64 29 5 0 1 0 0 94 1 214
2020 Financial management 50 38 11 1 0 1 0 88 1 139
2020 Procurement 53 40 4 4 0 0 0 93 4 28
2020 Real property 51 48 2 0 0 0 0 98 0 54
2020 Materiel management 78 14 5 0 0 3 0 95 0 21
2020 Information management 60 33 5 1 1 0 0 93 2 86
2020 Information technology 49 35 13 1 1 2 0 86 1 197
2020 Evaluation 52 37 4 4 0 2 0 92 4 47
2020 Data sciences 40 42 10 7 1 0 0 82 8 139
2020 Policy 36 44 12 5 1 1 0 81 7 550
2020 Project management 44 39 11 4 1 1 0 84 5 208
2020 Other services to the public 41 45 7 3 1 3 0 89 4 76
2020 None of the above 45 40 5 6 2 1 1 87 8 217
2019 Client contact centre 32 43 11 6 3 3 2 79 10 60
2019 Federal regulators 41 45 9 3 2 1 0 87 4 362
2019 Compliance, inspection and enforcement 33 41 14 6 3 3 0 77 8 255
2019 Communications or public affairs 49 32 9 6 2 1 0 83 8 130
2019 Access to information and privacy 48 36 12 5 0 0 0 83 5 19
2019 Security 39 20 23 14 4 0 0 60 18 23
2019 Science and technology 30 46 13 6 2 2 0 77 9 1370
2019 Administration and operations 42 41 10 4 1 1 0 84 5 478
2019 Human resources 52 40 4 3 1 0 0 92 4 249
2019 Financial management 43 39 10 4 1 2 0 84 6 162
2019 Procurement 46 37 17 0 0 0 0 83 0 23
2019 Real property 24 54 10 12 0 0 0 78 12 34
2019 Materiel management 59 29 6 6 0 0 0 88 6 19
2019 Information management 44 28 19 4 4 1 0 73 8 101
2019 Information technology 36 43 12 3 2 3 0 82 5 236
2019 Internal audit 39 44 0 17 0 0 0 83 17 22
2019 Evaluation 36 44 7 0 2 11 0 89 2 40
2019 Data sciences 29 45 15 6 3 3 0 75 10 184
2019 Policy 31 47 12 6 1 3 0 80 8 565
2019 Project management 31 45 14 5 2 3 0 79 7 209
2019 Other services to the public 33 38 24 5 0 0 0 72 5 79
2019 None of the above 30 46 12 4 2 5 1 81 7 224
2018 Client contact centre 26 38 16 16 0 4 0 67 16 49
2018 Federal regulators 36 50 8 4 2 1 0 87 6 354
2018 Compliance, inspection and enforcement 31 42 17 6 4 0 0 73 10 207
2018 Communications or public affairs 27 50 13 7 1 2 1 78 8 126
2018 Access to information and privacy 26 57 17 0 0 0 0 83 0 18
2018 Security 38 31 19 12 0 0 0 69 12 16
2018 Science and technology 25 46 16 8 2 3 0 73 11 1391
2018 Library services 38 56 7 0 0 0 0 93 0 16
2018 Administration and operations 38 44 11 3 1 2 0 84 5 399
2018 Human resources 49 41 7 3 0 0 0 90 3 215
2018 Financial management 43 40 8 3 2 3 0 86 6 146
2018 Procurement 45 38 5 6 0 5 0 88 7 23
2018 Real property 44 27 20 3 0 7 0 76 3 32
2018 Materiel management 49 36 9 5 0 0 0 85 5 14
2018 Information management 45 40 9 3 1 1 0 86 4 91
2018 Information technology 42 34 16 3 1 3 1 80 4 174
2018 Internal audit 39 39 12 10 0 0 0 78 10 16
2018 Evaluation 47 28 14 8 0 3 0 77 9 36
2018 Data sciences 21 47 17 7 4 3 0 71 12 135
2018 Policy 28 47 15 4 3 3 0 77 8 479
2018 Project management 23 57 14 4 3 0 0 80 6 143
2018 Other services to the public 30 43 12 9 3 3 0 75 13 71
2018 None of the above 26 41 22 5 3 3 1 69 8 188
2017 Client contact centre 31 34 17 7 2 7 2 71 10 55
2017 Federal regulators 36 43 11 5 2 2 0 81 7 332
2017 Compliance, inspection and enforcement 22 46 18 7 5 3 0 70 12 226
2017 Communications or public affairs 19 38 16 14 8 5 0 60 23 103
2017 Access to information and privacy 0 84 11 0 0 5 0 89 0 18
2017 Security 21 37 21 6 4 11 0 65 11 19
2017 Science and technology 16 44 19 10 5 6 0 64 16 1582
2017 Library services 26 49 16 0 8 0 0 76 8 12
2017 Administration and operations 30 40 16 8 4 3 0 72 12 391
2017 Human resources 30 43 12 10 2 3 1 75 12 189
2017 Financial management 33 43 13 5 2 4 0 80 7 124
2017 Procurement 49 30 10 10 0 0 0 80 10 10
2017 Real property 22 45 26 4 0 2 0 69 4 41
2017 Materiel management 43 14 25 0 0 7 12 69 0 13
2017 Information management 33 38 23 2 2 2 0 72 4 97
2017 Information technology 24 38 15 6 5 9 1 70 12 207
2017 Internal audit 21 59 12 0 0 8 0 87 0 14
2017 Evaluation 20 59 8 9 3 0 0 79 13 35
2017 Data sciences 11 44 22 11 4 7 1 60 16 136
2017 Policy 21 49 14 9 3 3 0 73 13 397
2017 Project management 18 51 16 9 2 4 0 71 12 143
2017 Other services to the public 14 44 21 6 10 4 0 61 17 87
2017 None of the above 15 43 24 9 5 4 0 60 15 268

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 30 34 20 8 2 6 0 68 10 54
2020 Federal regulators 32 38 17 10 3 1 0 70 13 326
2020 Compliance, inspection and enforcement 33 38 15 8 5 2 0 72 13 227
2020 Communications or public affairs 35 39 16 6 1 2 0 76 7 96
2020 Security 51 17 7 22 0 3 0 71 22 28
2020 Science and technology 32 36 16 9 4 3 0 70 13 1324
2020 Administration and operations 49 32 12 5 2 0 0 81 6 458
2020 Human resources 54 30 9 5 1 1 0 85 6 215
2020 Financial management 45 32 12 9 1 1 0 78 9 137
2020 Procurement 38 33 7 15 4 4 0 74 19 28
2020 Real property 45 34 7 10 2 2 0 81 12 54
2020 Materiel management 66 26 5 0 0 3 0 95 0 21
2020 Information management 59 25 10 1 1 3 0 87 3 85
2020 Information technology 44 31 14 3 2 5 0 79 6 197
2020 Internal audit 44 32 6 9 0 9 0 84 9 15
2020 Evaluation 48 26 15 2 4 4 0 78 6 47
2020 Data sciences 37 31 15 13 3 1 0 69 16 139
2020 Policy 28 37 16 12 4 3 0 66 17 552
2020 Project management 34 34 17 10 2 4 0 70 13 208
2020 Other services to the public 38 32 10 8 3 9 0 77 12 75
2020 None of the above 33 37 13 8 7 2 0 71 15 216

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 35 37 11 5 12 0 0 72 17 54
2020 Federal regulators 41 35 10 7 5 2 0 78 12 326
2020 Compliance, inspection and enforcement 39 34 9 11 7 0 0 73 18 226
2020 Communications or public affairs 42 30 13 12 3 0 0 72 15 96
2020 Security 40 28 12 17 0 3 0 70 17 28
2020 Science and technology 36 34 12 12 5 1 0 71 17 1326
2020 Administration and operations 51 29 10 4 4 1 0 81 9 456
2020 Human resources 54 29 9 6 3 0 0 82 9 215
2020 Financial management 51 34 4 9 1 0 0 85 10 137
2020 Procurement 53 25 4 4 11 4 0 82 15 28
2020 Real property 47 23 18 7 5 0 0 70 12 54
2020 Materiel management 66 21 5 5 0 3 0 90 5 22
2020 Information management 53 27 9 8 3 0 0 80 11 85
2020 Information technology 49 25 13 5 8 1 0 74 13 196
2020 Internal audit 44 37 13 6 0 0 0 81 6 15
2020 Evaluation 48 29 13 8 2 0 0 77 10 47
2020 Data sciences 33 35 12 12 7 0 2 69 19 136
2020 Policy 40 32 11 11 3 2 0 74 15 554
2020 Project management 39 30 14 11 4 1 0 70 15 208
2020 Other services to the public 35 38 7 7 8 4 0 77 15 74
2020 None of the above 39 28 15 11 7 1 0 67 18 216

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 38 8 2 8 2 0 82 10 54
2020 Federal regulators 55 27 11 4 1 1 0 83 6 326
2020 Compliance, inspection and enforcement 54 27 12 2 2 2 0 83 4 227
2020 Communications or public affairs 54 26 14 3 2 1 0 81 5 95
2020 Security 51 32 10 3 0 3 0 86 3 28
2020 Science and technology 50 31 10 3 2 3 1 85 5 1324
2020 Legal services 72 14 14 0 0 0 0 86 0 14
2020 Administration and operations 64 22 8 2 2 0 0 87 5 457
2020 Human resources 63 24 8 3 1 2 0 88 4 213
2020 Financial management 62 27 6 3 0 2 1 91 3 137
2020 Procurement 57 29 7 4 0 4 0 89 4 28
2020 Real property 59 27 6 4 4 0 0 86 7 53
2020 Materiel management 77 16 5 0 0 3 0 95 0 22
2020 Information management 70 20 5 2 0 2 0 92 2 84
2020 Information technology 54 29 9 1 2 5 0 87 3 197
2020 Internal audit 59 35 6 0 0 0 0 94 0 15
2020 Evaluation 56 23 15 2 2 2 0 81 4 47
2020 Data sciences 52 24 10 7 2 3 2 80 9 139
2020 Policy 52 30 10 4 2 2 1 84 5 549
2020 Project management 53 28 12 3 2 3 0 83 5 207
2020 Other services to the public 53 23 15 4 3 3 0 77 7 76
2020 None of the above 50 30 11 2 4 3 0 82 7 216

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 48 6 3 6 0 0 84 10 54
2020 Federal regulators 33 36 17 10 2 2 0 70 13 325
2020 Compliance, inspection and enforcement 34 35 12 11 7 2 0 70 18 228
2020 Communications or public affairs 33 38 20 4 4 0 0 72 8 96
2020 Security 30 31 18 15 3 3 0 63 19 28
2020 Science and technology 32 39 16 8 4 2 0 72 12 1331
2020 Administration and operations 47 32 11 6 3 1 0 80 9 458
2020 Human resources 51 33 9 4 1 1 1 85 5 214
2020 Financial management 44 31 15 6 2 1 0 76 9 139
2020 Procurement 46 25 15 7 4 4 0 73 11 28
2020 Real property 38 30 20 8 4 0 0 68 12 54
2020 Materiel management 68 21 5 0 0 6 0 95 0 22
2020 Information management 52 33 8 4 1 2 0 86 6 85
2020 Information technology 41 37 13 5 3 2 0 79 8 197
2020 Internal audit 50 41 0 9 0 0 0 91 9 15
2020 Evaluation 41 33 24 0 2 0 0 74 2 47
2020 Data sciences 37 30 14 13 3 2 0 69 17 139
2020 Policy 35 39 12 10 3 1 0 74 13 554
2020 Project management 31 42 17 7 2 1 0 73 9 208
2020 Other services to the public 39 24 23 5 5 3 0 65 11 76
2020 None of the above 32 37 15 11 4 1 1 70 15 217
2019 Client contact centre 27 45 16 6 4 1 0 73 10 62
2019 Federal regulators 27 37 21 10 4 1 0 64 14 365
2019 Compliance, inspection and enforcement 29 35 20 9 6 1 0 64 16 258
2019 Communications or public affairs 33 34 18 8 5 1 0 68 14 130
2019 Access to information and privacy 27 53 0 10 10 0 0 80 20 19
2019 Security 23 28 17 21 12 0 0 50 33 23
2019 Science and technology 24 42 16 11 6 1 0 67 17 1373
2019 Administration and operations 37 37 13 7 4 2 0 76 11 480
2019 Human resources 42 42 7 5 4 0 0 85 9 249
2019 Financial management 31 42 15 6 3 2 0 75 9 163
2019 Procurement 28 33 22 13 4 0 0 61 17 24
2019 Real property 28 33 26 0 13 0 0 61 13 34
2019 Materiel management 26 35 33 0 6 0 0 61 6 19
2019 Information management 31 39 15 10 3 2 0 71 13 103
2019 Information technology 34 38 17 6 2 3 0 74 8 237
2019 Internal audit 19 48 14 8 4 6 0 72 13 22
2019 Evaluation 40 31 9 7 4 8 0 78 12 41
2019 Data sciences 28 41 15 11 4 1 0 69 15 185
2019 Policy 27 38 16 12 5 2 0 66 18 564
2019 Project management 24 40 21 10 3 2 0 66 13 209
2019 Other services to the public 29 39 17 11 3 0 0 69 14 79
2019 None of the above 22 41 18 8 6 4 1 66 15 226
2018 Client contact centre 22 34 27 7 4 5 0 60 12 48
2018 Federal regulators 20 43 18 14 5 1 0 64 18 354
2018 Compliance, inspection and enforcement 22 38 15 12 12 1 0 61 24 207
2018 Communications or public affairs 18 34 19 20 7 2 1 53 28 126
2018 Access to information and privacy 38 33 18 12 0 0 0 71 12 17
2018 Security 19 33 23 0 25 0 0 52 25 16
2018 Science and technology 22 38 21 14 5 2 0 60 18 1391
2018 Library services 50 20 25 5 0 0 0 70 5 16
2018 Administration and operations 32 40 13 8 4 2 0 74 13 399
2018 Human resources 43 39 12 3 2 0 0 83 5 215
2018 Financial management 26 46 14 9 4 2 0 73 13 146
2018 Procurement 29 29 20 12 5 5 0 61 18 23
2018 Real property 22 34 9 12 23 0 0 56 35 32
2018 Materiel management 40 20 9 15 6 9 0 66 23 14
2018 Information management 37 39 11 10 2 1 0 77 12 91
2018 Information technology 27 36 21 11 3 2 1 64 14 174
2018 Internal audit 22 44 6 27 0 0 0 67 27 16
2018 Evaluation 30 44 17 6 3 0 0 75 8 36
2018 Data sciences 25 39 19 8 9 1 0 64 17 135
2018 Policy 26 35 17 13 7 2 0 62 20 478
2018 Project management 24 42 19 7 6 2 0 67 13 143
2018 Other services to the public 25 30 19 16 9 1 0 55 26 71
2018 None of the above 17 38 20 15 6 2 1 57 22 190
2017 Client contact centre 28 48 15 5 4 0 0 77 9 55
2017 Federal regulators 17 45 15 13 8 2 0 63 21 332
2017 Compliance, inspection and enforcement 17 35 16 19 9 4 1 55 29 226
2017 Communications or public affairs 8 36 16 22 17 1 0 44 40 103
2017 Access to information and privacy 17 55 11 17 0 0 0 72 17 18
2017 Security 5 32 26 21 11 5 0 39 33 19
2017 Science and technology 17 43 18 12 7 3 0 62 19 1581
2017 Library services 42 16 25 8 8 0 0 59 16 12
2017 Administration and operations 22 41 13 13 7 2 1 65 22 390
2017 Human resources 30 42 10 13 4 2 0 73 17 189
2017 Financial management 27 42 14 10 6 1 0 70 16 126
2017 Procurement 20 20 19 30 10 0 0 41 41 10
2017 Real property 14 36 22 18 7 0 2 51 26 41
2017 Materiel management 29 31 24 17 0 0 0 59 17 14
2017 Information management 24 43 17 11 4 1 0 68 15 97
2017 Information technology 21 41 21 7 4 4 1 66 12 206
2017 Internal audit 7 72 14 0 7 0 0 80 7 14
2017 Evaluation 8 51 17 17 5 0 0 60 23 35
2017 Data sciences 20 37 15 15 9 2 1 59 25 136
2017 Policy 19 40 13 18 8 2 0 61 26 395
2017 Project management 20 43 14 12 8 2 1 65 20 143
2017 Other services to the public 18 36 17 18 11 0 0 54 30 87
2017 None of the above 14 36 26 15 8 1 0 50 24 267

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 47 11 2 0 2 0 87 2 54
2020 Federal regulators 26 47 14 11 2 0 0 73 13 326
2020 Compliance, inspection and enforcement 27 47 10 12 4 0 0 74 16 228
2020 Communications or public affairs 38 46 8 7 0 2 0 85 7 95
2020 Security 29 42 23 3 3 0 0 70 7 28
2020 Science and technology 27 45 13 12 4 0 0 71 15 1332
2020 Administration and operations 42 41 10 5 2 0 0 83 7 456
2020 Human resources 46 47 3 3 0 0 0 93 4 214
2020 Financial management 45 42 9 4 0 0 0 86 4 139
2020 Procurement 46 42 0 11 0 0 0 89 11 28
2020 Real property 35 29 13 17 5 0 0 64 23 54
2020 Materiel management 62 19 5 6 3 5 0 85 9 22
2020 Information management 43 40 8 9 0 0 0 83 9 86
2020 Information technology 47 37 11 5 1 1 0 84 5 197
2020 Internal audit 52 35 13 0 0 0 0 87 0 15
2020 Evaluation 54 31 4 8 2 0 0 86 10 47
2020 Data sciences 32 37 16 12 3 1 0 69 15 137
2020 Policy 31 48 11 9 1 1 0 79 10 554
2020 Project management 32 48 8 9 1 1 0 81 10 208
2020 Other services to the public 34 41 14 9 2 0 0 75 11 76
2020 None of the above 35 41 10 9 4 1 0 77 13 217

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 42 44 4 2 4 4 0 90 6 54
2020 Federal regulators 26 46 14 12 2 1 0 72 14 323
2020 Compliance, inspection and enforcement 22 44 13 15 5 0 0 66 20 225
2020 Communications or public affairs 43 33 13 6 1 2 0 79 8 96
2020 Security 30 42 18 7 3 0 0 72 10 28
2020 Science and technology 26 39 16 14 4 0 0 65 18 1325
2020 Administration and operations 42 39 11 5 2 1 0 82 7 453
2020 Human resources 48 42 6 3 0 0 0 90 4 214
2020 Financial management 44 38 13 2 1 2 0 84 3 136
2020 Procurement 46 39 15 0 0 0 0 85 0 28
2020 Real property 30 28 16 17 8 0 2 59 25 53
2020 Materiel management 64 14 11 0 3 8 0 85 3 22
2020 Information management 45 34 14 3 3 0 0 79 6 85
2020 Information technology 45 40 9 4 2 1 0 85 6 197
2020 Internal audit 52 22 25 0 0 0 0 75 0 15
2020 Evaluation 42 33 17 4 4 0 0 75 8 47
2020 Data sciences 34 33 18 8 4 2 0 69 13 138
2020 Policy 31 45 12 8 3 1 1 77 11 552
2020 Project management 35 46 9 7 2 2 0 82 9 208
2020 Other services to the public 33 36 19 11 2 0 0 69 12 76
2020 None of the above 35 38 13 8 4 2 0 75 12 217

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 37 46 13 2 0 2 0 84 2 53
2020 Federal regulators 24 43 18 11 2 2 1 68 13 323
2020 Compliance, inspection and enforcement 19 45 16 13 5 0 1 65 18 228
2020 Communications or public affairs 35 42 13 8 0 2 0 78 8 96
2020 Security 37 36 17 7 0 0 3 75 7 28
2020 Science and technology 23 41 19 12 4 1 1 65 16 1320
2020 Library services 8 79 13 0 0 0 0 87 0 14
2020 Legal services 43 43 14 0 0 0 0 86 0 14
2020 Administration and operations 38 36 18 4 1 1 2 76 5 453
2020 Human resources 48 36 13 3 0 0 0 84 3 211
2020 Financial management 40 34 20 2 1 1 1 76 3 138
2020 Procurement 36 43 14 0 4 3 0 82 4 28
2020 Real property 42 36 13 2 6 2 0 79 8 53
2020 Materiel management 43 25 21 0 3 8 0 74 3 22
2020 Information management 36 34 19 6 1 3 1 73 8 84
2020 Information technology 39 32 19 7 1 1 1 72 8 194
2020 Internal audit 52 28 19 0 0 0 0 81 0 15
2020 Evaluation 35 29 27 6 2 0 0 64 8 46
2020 Data sciences 32 30 19 12 3 3 1 65 15 137
2020 Policy 27 40 21 9 1 1 1 69 10 547
2020 Project management 26 36 27 8 1 1 1 63 9 207
2020 Other services to the public 30 38 15 12 3 0 2 69 15 75
2020 None of the above 27 40 20 8 4 1 1 67 13 215

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 36 7 5 2 2 0 86 7 53
2020 Federal regulators 40 39 14 6 1 1 1 80 7 324
2020 Compliance, inspection and enforcement 34 43 12 6 4 1 0 78 10 226
2020 Communications or public affairs 45 38 8 3 2 2 1 86 6 96
2020 Security 33 42 11 14 0 0 0 75 14 28
2020 Science and technology 37 40 12 6 2 1 1 79 8 1326
2020 Administration and operations 49 35 11 2 1 1 1 86 3 457
2020 Human resources 58 34 7 1 0 0 0 92 1 214
2020 Financial management 51 36 10 1 0 1 1 89 1 139
2020 Procurement 37 38 18 4 0 3 0 77 4 27
2020 Real property 48 32 9 5 4 0 2 82 9 54
2020 Materiel management 73 16 5 0 3 3 0 92 3 22
2020 Information management 53 32 9 2 0 1 2 88 2 84
2020 Information technology 49 36 10 2 1 1 2 88 2 197
2020 Internal audit 59 35 6 0 0 0 0 94 0 15
2020 Evaluation 52 32 10 4 2 0 0 84 6 47
2020 Data sciences 50 30 9 7 4 1 0 80 11 137
2020 Policy 46 38 11 3 0 1 1 86 3 554
2020 Project management 44 39 10 2 1 2 2 87 3 205
2020 Other services to the public 42 39 12 3 2 2 1 84 4 76
2020 None of the above 49 29 11 5 2 2 1 81 8 217

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 71 21 5 2 0 2 0 93 2 54
2020 Federal regulators 67 21 8 1 0 2 2 91 1 323
2020 Compliance, inspection and enforcement 65 19 5 3 1 5 2 90 4 227
2020 Communications or public affairs 82 13 2 1 0 1 1 97 1 96
2020 Security 57 28 5 3 3 3 0 88 7 28
2020 Science and technology 64 19 5 1 0 8 3 93 2 1332
2020 Administration and operations 73 21 3 1 0 2 0 96 1 457
2020 Human resources 74 21 2 1 0 0 0 96 2 214
2020 Financial management 72 23 4 0 0 1 0 96 0 139
2020 Procurement 74 22 0 0 0 4 0 100 0 28
2020 Real property 66 22 5 0 2 4 2 92 2 54
2020 Materiel management 97 0 0 0 0 3 0 100 0 22
2020 Information management 75 12 3 4 1 4 1 91 5 85
2020 Information technology 72 19 4 0 0 5 0 96 0 197
2020 Internal audit 87 13 0 0 0 0 0 100 0 15
2020 Evaluation 69 17 4 0 0 8 2 96 0 47
2020 Data sciences 66 19 5 1 0 7 2 94 1 138
2020 Policy 72 18 3 0 0 5 0 96 1 554
2020 Project management 67 18 4 1 1 5 3 93 2 207
2020 Other services to the public 70 17 3 2 0 6 3 95 2 75
2020 None of the above 70 14 3 1 1 10 1 94 3 217

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 48 45 5 2 0 0 0 93 2 53
2020 Federal regulators 50 39 6 3 1 1 0 90 4 323
2020 Compliance, inspection and enforcement 48 41 6 4 1 1 0 89 5 227
2020 Communications or public affairs 62 30 4 1 0 3 0 94 1 96
2020 Security 57 28 11 3 0 0 0 85 3 28
2020 Science and technology 48 40 7 3 1 1 0 89 4 1321
2020 Administration and operations 64 30 4 2 0 0 0 94 2 456
2020 Human resources 68 25 4 1 1 1 0 94 2 213
2020 Financial management 61 28 9 1 0 1 0 89 1 139
2020 Procurement 67 29 4 0 0 0 0 96 0 28
2020 Real property 57 35 5 4 0 0 0 91 4 54
2020 Materiel management 69 20 5 0 0 6 0 95 0 22
2020 Information management 64 34 3 0 0 0 0 97 0 84
2020 Information technology 57 33 6 1 1 3 0 92 2 196
2020 Internal audit 50 34 6 0 0 9 0 93 0 15
2020 Evaluation 68 19 9 4 0 0 0 87 4 47
2020 Data sciences 51 38 9 1 1 1 0 89 1 138
2020 Policy 47 38 7 4 1 2 0 88 5 551
2020 Project management 53 35 8 0 0 3 0 91 1 206
2020 Other services to the public 52 37 4 3 0 3 1 93 3 75
2020 None of the above 55 31 7 5 0 1 0 87 6 216

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 50 31 9 2 7 0 2 82 9 54
2020 Federal regulators 55 31 6 5 2 1 0 87 7 324
2020 Compliance, inspection and enforcement 53 29 7 7 3 0 0 83 10 226
2020 Communications or public affairs 51 34 4 5 2 2 1 88 7 94
2020 Security 48 49 0 3 0 0 0 97 3 28
2020 Science and technology 50 35 7 6 2 1 0 85 8 1323
2020 Administration and operations 62 25 7 3 2 0 0 87 6 456
2020 Human resources 63 26 6 3 2 0 0 89 5 213
2020 Financial management 60 29 5 2 1 1 1 91 4 139
2020 Procurement 53 32 4 0 7 4 0 89 7 28
2020 Real property 54 36 4 4 2 0 0 90 6 54
2020 Materiel management 82 10 5 0 0 3 0 95 0 22
2020 Information management 65 28 6 1 0 0 0 93 1 84
2020 Information technology 56 33 6 3 2 1 0 90 4 195
2020 Internal audit 44 43 13 0 0 0 0 87 0 15
2020 Evaluation 63 27 4 4 2 0 0 90 6 47
2020 Data sciences 50 31 7 9 2 0 1 82 11 138
2020 Policy 54 32 6 5 1 1 0 87 7 549
2020 Project management 53 36 5 5 1 0 0 89 6 207
2020 Other services to the public 58 28 5 4 4 1 0 86 9 75
2020 None of the above 51 27 8 9 4 0 0 79 13 217

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 59 29 6 4 0 2 0 90 4 54
2020 Federal regulators 56 30 8 4 1 1 0 87 5 324
2020 Compliance, inspection and enforcement 43 32 14 6 5 0 0 75 11 228
2020 Communications or public affairs 58 28 7 2 0 2 2 90 2 96
2020 Security 45 42 7 3 3 0 0 86 7 28
2020 Science and technology 48 33 9 6 3 1 1 83 9 1330
2020 Administration and operations 65 26 5 2 0 1 0 92 3 456
2020 Human resources 71 23 5 1 1 0 0 94 1 215
2020 Financial management 60 31 4 2 1 1 1 93 4 139
2020 Procurement 57 25 15 3 0 0 0 82 3 28
2020 Real property 55 31 5 9 0 0 0 86 9 54
2020 Materiel management 77 20 0 0 0 3 0 100 0 22
2020 Information management 66 26 4 1 1 1 1 93 2 85
2020 Information technology 59 30 9 1 1 1 0 90 2 196
2020 Internal audit 57 34 0 0 0 9 0 100 0 15
2020 Evaluation 68 21 4 2 2 2 0 91 4 46
2020 Data sciences 59 24 11 4 2 1 0 84 5 139
2020 Policy 56 31 6 4 1 2 0 89 5 552
2020 Project management 52 33 6 5 1 1 0 87 7 207
2020 Other services to the public 56 20 13 6 2 0 1 78 9 75
2020 None of the above 51 34 7 3 3 0 0 86 7 217

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 15 69 5 5 5 0 0 85 10 23
2020 Federal regulators 18 46 16 16 4 1 0 64 20 127
2020 Compliance, inspection and enforcement 18 50 11 13 2 4 2 73 16 53
2020 Communications or public affairs 37 37 23 3 0 0 0 74 3 35
2020 Science and technology 16 53 13 12 3 1 1 71 16 412
2020 Administration and operations 33 46 11 8 0 2 1 80 8 116
2020 Human resources 39 44 10 6 0 0 0 84 6 61
2020 Financial management 16 61 14 3 0 5 2 82 3 64
2020 Real property 22 53 15 5 5 0 0 75 10 19
2020 Information management 26 44 10 7 8 5 0 73 16 25
2020 Information technology 36 39 7 8 3 2 5 80 12 62
2020 Data sciences 9 57 11 12 11 0 0 66 23 29
2020 Policy 15 52 15 16 2 0 0 67 17 178
2020 Project management 23 53 14 10 0 0 0 76 10 73
2020 Other services to the public 25 51 0 18 5 0 0 76 24 22
2020 None of the above 22 50 7 17 0 1 3 75 18 65
2019 Client contact centre 20 57 7 10 6 0 0 77 17 13
2019 Federal regulators 19 48 11 15 1 1 3 71 17 134
2019 Compliance, inspection and enforcement 21 49 13 11 3 3 0 72 14 66
2019 Communications or public affairs 29 50 13 5 3 0 0 80 8 40
2019 Science and technology 11 43 19 15 5 4 3 58 22 423
2019 Administration and operations 22 45 19 8 4 2 0 69 12 103
2019 Human resources 32 50 9 6 3 0 0 82 9 63
2019 Financial management 27 32 16 13 1 3 9 66 16 69
2019 Real property 0 87 0 6 7 0 0 87 13 14
2019 Information management 23 25 15 37 0 0 0 48 37 19
2019 Information technology 28 34 27 3 5 4 0 64 8 71
2019 Data sciences 17 49 14 17 3 0 0 66 20 43
2019 Policy 14 48 13 15 5 3 1 65 21 146
2019 Project management 22 41 25 9 2 0 2 64 11 54
2019 Other services to the public 21 38 29 12 0 0 0 59 12 20
2019 None of the above 15 39 23 13 7 1 3 56 21 80

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 82 18 23
2020 Federal regulators 97 3 127
2020 Compliance, inspection and enforcement 96 4 53
2020 Communications or public affairs 100 0 35
2020 Science and technology 92 8 411
2020 Administration and operations 99 1 116
2020 Human resources 100 0 61
2020 Financial management 98 2 64
2020 Real property 88 12 19
2020 Information management 100 0 25
2020 Information technology 97 3 62
2020 Data sciences 96 4 29
2020 Policy 98 2 178
2020 Project management 94 6 73
2020 Other services to the public 89 11 22
2020 None of the above 92 8 65

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 14 27 31 22 6 0 0 41 28 19
2020 Federal regulators 13 36 22 23 7 0 0 49 29 123
2020 Compliance, inspection and enforcement 18 25 20 32 4 0 0 43 36 51
2020 Communications or public affairs 28 18 23 25 3 0 3 47 29 34
2020 Science and technology 13 36 24 20 7 0 1 49 27 381
2020 Administration and operations 26 38 15 15 3 3 0 66 19 115
2020 Human resources 35 35 14 11 2 3 0 72 14 60
2020 Financial management 25 36 24 8 6 0 0 62 14 63
2020 Real property 41 25 17 12 6 0 0 66 17 17
2020 Information management 18 49 23 3 7 0 0 66 10 25
2020 Information technology 36 32 14 14 3 2 0 69 17 60
2020 Data sciences 6 21 24 40 3 0 4 29 45 28
2020 Policy 15 31 21 21 9 2 2 48 31 175
2020 Project management 15 38 25 14 7 0 0 54 21 68
2020 Other services to the public 31 25 34 10 0 0 0 56 10 20
2020 None of the above 24 25 21 24 6 0 0 49 30 61
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 19 81 54
2020 Federal regulators 6 94 326
2020 Compliance, inspection and enforcement 6 94 227
2020 Communications or public affairs 4 96 96
2020 Security 3 97 28
2020 Science and technology 5 95 1324
2020 Administration and operations 11 89 456
2020 Human resources 10 90 214
2020 Financial management 8 92 138
2020 Procurement 14 86 28
2020 Real property 9 91 54
2020 Materiel management 13 87 20
2020 Information management 7 93 86
2020 Information technology 10 90 196
2020 Internal audit 0 100 15
2020 Evaluation 7 93 47
2020 Data sciences 6 94 137
2020 Policy 5 95 551
2020 Project management 9 91 206
2020 Other services to the public 12 88 75
2020 None of the above 10 90 215

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 15 85 54
2020 Federal regulators 12 88 325
2020 Compliance, inspection and enforcement 8 92 227
2020 Communications or public affairs 11 89 96
2020 Security 7 93 28
2020 Science and technology 5 95 1323
2020 Administration and operations 14 86 456
2020 Human resources 16 84 215
2020 Financial management 7 93 138
2020 Procurement 14 86 28
2020 Real property 7 93 53
2020 Materiel management 24 76 21
2020 Information management 9 91 85
2020 Information technology 9 91 197
2020 Internal audit 9 91 15
2020 Evaluation 6 94 47
2020 Data sciences 8 92 139
2020 Policy 8 92 551
2020 Project management 11 89 208
2020 Other services to the public 10 90 76
2020 None of the above 8 92 215
2019 Client contact centre 21 79 62
2019 Federal regulators 14 86 366
2019 Compliance, inspection and enforcement 8 92 257
2019 Communications or public affairs 13 87 128
2019 Access to information and privacy 10 90 19
2019 Security 20 80 23
2019 Science and technology 9 91 1372
2019 Administration and operations 16 84 479
2019 Human resources 19 81 250
2019 Financial management 14 86 163
2019 Procurement 9 91 24
2019 Real property 14 86 34
2019 Materiel management 33 67 19
2019 Information management 17 83 103
2019 Information technology 7 93 237
2019 Internal audit 4 96 22
2019 Evaluation 12 88 40
2019 Data sciences 8 92 184
2019 Policy 12 88 566
2019 Project management 19 81 209
2019 Other services to the public 14 86 79
2019 None of the above 13 87 226
2017 Client contact centre 21 79 54
2017 Federal regulators 16 84 332
2017 Compliance, inspection and enforcement 11 89 226
2017 Communications or public affairs 23 77 103
2017 Science and technology 12 88 1580
2017 Administration and operations 19 81 390
2017 Human resources 24 76 189
2017 Financial management 19 81 125
2017 Information management 17 83 96
2017 Information technology 9 91 206
2017 Evaluation 15 85 35
2017 Data sciences 16 84 136
2017 Policy 13 87 396
2017 Project management 16 84 143
2017 Other services to the public 7 93 87
2017 None of the above 11 89 267
2014 Client contact centre 14 86 67
2014 Federal regulators 13 87 456
2014 Compliance, inspection and enforcement 9 91 245
2014 Communications or public affairs 25 75 117
2014 Science and technology 12 88 1645
2014 Administration and operations 15 85 512
2014 Human resources 20 80 180
2014 Financial management 14 86 173
2014 Information management 17 83 109
2014 Information technology 11 89 224
2014 Evaluation 17 83 36
2014 Other services to the public 11 89 164
2014 None of the above 15 85 488

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 59 41 39
2020 Compliance, inspection and enforcement 50 50 18
2020 Communications or public affairs 50 50 10
2020 Science and technology 44 56 74
2020 Administration and operations 45 55 64
2020 Human resources 59 41 33
2020 Financial management 30 70 10
2020 Information technology 49 51 18
2020 Data sciences 54 46 11
2020 Policy 47 53 44
2020 Project management 42 58 24
2020 None of the above 40 60 19

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Federal regulators 92 8 39
2020 Compliance, inspection and enforcement 55 45 18
2020 Communications or public affairs 90 10 10
2020 Science and technology 79 21 75
2020 Administration and operations 83 17 64
2020 Human resources 78 22 34
2020 Financial management 69 31 10
2020 Information technology 89 11 18
2020 Data sciences 79 21 11
2020 Policy 91 9 44
2020 Project management 75 25 24
2020 None of the above 71 29 18
2019 Client contact centre 100 0 13
2019 Federal regulators 94 6 52
2019 Compliance, inspection and enforcement 90 10 20
2019 Communications or public affairs 83 17 16
2019 Science and technology 81 19 122
2019 Administration and operations 86 14 75
2019 Human resources 86 14 47
2019 Financial management 85 15 21
2019 Information management 87 13 16
2019 Information technology 87 13 17
2019 Data sciences 92 8 16
2019 Policy 90 10 67
2019 Project management 87 13 39
2019 Other services to the public 79 21 11
2019 None of the above 86 14 31
2017 Client contact centre 91 9 12
2017 Federal regulators 79 21 52
2017 Compliance, inspection and enforcement 63 37 26
2017 Communications or public affairs 72 28 24
2017 Science and technology 74 26 186
2017 Administration and operations 75 25 73
2017 Human resources 88 12 46
2017 Financial management 74 26 23
2017 Information management 82 18 17
2017 Information technology 73 27 19
2017 Data sciences 64 36 22
2017 Policy 78 22 51
2017 Project management 70 30 22
2017 None of the above 79 21 29
2014 Federal regulators 83 17 61
2014 Compliance, inspection and enforcement 60 40 23
2014 Communications or public affairs 90 10 30
2014 Science and technology 80 20 202
2014 Administration and operations 82 18 77
2014 Human resources 88 12 36
2014 Financial management 79 21 24
2014 Information management 89 11 17
2014 Information technology 80 20 25
2014 Other services to the public 74 26 18
2014 None of the above 81 19 70

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Federal regulators 61 25 5 3 3 3 0 89 6 36
2020 Compliance, inspection and enforcement 30 40 10 10 10 0 0 70 20 10
2020 Science and technology 47 35 9 7 2 0 0 81 10 60
2020 Administration and operations 49 34 8 6 4 0 0 83 10 53
2020 Human resources 67 25 8 0 0 0 0 92 0 27
2020 Information technology 49 32 19 0 0 0 0 81 0 16
2020 Policy 51 35 3 10 2 0 0 85 12 40
2020 Project management 57 27 5 5 5 0 0 84 11 18
2020 None of the above 23 52 10 15 0 0 0 75 15 13
2019 Client contact centre 65 23 0 13 0 0 0 87 13 13
2019 Federal regulators 55 37 2 6 0 0 0 92 6 49
2019 Compliance, inspection and enforcement 52 38 0 0 6 0 5 94 6 18
2019 Communications or public affairs 55 23 8 15 0 0 0 77 15 13
2019 Science and technology 58 31 4 6 1 0 0 89 7 97
2019 Administration and operations 53 36 6 2 3 0 0 89 5 65
2019 Human resources 52 32 0 10 6 0 0 84 16 41
2019 Financial management 40 54 0 5 0 0 0 95 5 18
2019 Information management 58 29 6 0 7 0 0 87 7 14
2019 Information technology 54 33 13 0 0 0 0 87 0 15
2019 Data sciences 64 22 0 15 0 0 0 85 15 15
2019 Policy 55 36 8 2 0 0 0 90 2 60
2019 Project management 41 35 11 6 8 0 0 75 14 33
2019 None of the above 50 24 11 10 4 0 0 75 14 27
2017 Client contact centre 46 54 0 0 0 0 0 100 0 11
2017 Federal regulators 46 39 5 3 5 0 2 87 8 41
2017 Compliance, inspection and enforcement 63 24 6 7 0 0 0 87 7 16
2017 Communications or public affairs 58 36 0 0 0 6 0 100 0 17
2017 Science and technology 54 32 3 7 1 2 1 88 8 136
2017 Administration and operations 47 46 5 2 0 0 0 93 2 55
2017 Human resources 68 25 2 2 0 0 3 96 2 40
2017 Financial management 46 47 7 0 0 0 0 93 0 17
2017 Information management 66 34 0 0 0 0 0 100 0 14
2017 Information technology 71 22 7 0 0 0 0 93 0 14
2017 Data sciences 45 27 20 8 0 0 0 72 8 14
2017 Policy 56 24 8 12 0 0 0 79 12 40
2017 Project management 68 32 0 0 0 0 0 100 0 16
2017 None of the above 36 43 0 8 13 0 0 79 21 23
2014 Federal regulators 53 28 2 10 8 0 0 80 17 51
2014 Compliance, inspection and enforcement 44 42 8 0 6 0 0 86 6 14
2014 Communications or public affairs 64 25 4 7 0 0 0 89 7 27
2014 Science and technology 65 24 5 5 2 0 0 88 7 160
2014 Administration and operations 66 22 3 7 2 0 0 88 9 63
2014 Human resources 48 40 0 9 4 0 0 87 13 32
2014 Financial management 49 46 5 0 0 0 0 95 0 19
2014 Information management 46 34 14 0 7 0 0 79 7 15
2014 Information technology 69 10 15 5 0 0 0 80 5 20
2014 Other services to the public 48 45 0 7 0 0 0 93 7 13
2014 None of the above 60 27 6 5 0 0 2 89 5 57

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 37 8 3 3 2 0 86 6 54
2020 Federal regulators 50 32 8 4 1 3 3 87 5 325
2020 Compliance, inspection and enforcement 44 36 8 5 4 2 1 83 9 228
2020 Communications or public affairs 46 41 6 2 1 3 1 90 3 96
2020 Security 50 33 7 10 0 0 0 83 10 28
2020 Science and technology 45 36 7 4 1 3 4 87 6 1329
2020 Administration and operations 49 32 7 3 2 2 5 87 6 456
2020 Human resources 60 31 5 2 1 1 1 92 3 215
2020 Financial management 46 41 6 2 0 3 1 91 2 139
2020 Procurement 64 26 4 0 0 7 0 96 0 28
2020 Real property 61 23 8 4 4 0 0 84 7 54
2020 Materiel management 86 6 0 5 0 3 0 95 5 22
2020 Information management 63 27 4 2 0 2 3 94 2 86
2020 Information technology 52 29 7 4 1 4 3 87 5 197
2020 Internal audit 44 49 6 0 0 0 0 94 0 15
2020 Evaluation 52 29 4 4 0 2 9 91 4 47
2020 Data sciences 45 30 13 6 2 1 1 77 9 139
2020 Policy 51 33 6 4 0 4 2 89 5 555
2020 Project management 49 32 10 2 2 2 3 85 4 208
2020 Other services to the public 40 36 6 10 1 6 1 82 12 76
2020 None of the above 47 31 8 5 3 4 2 83 9 217
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 47 44 8 2 48 52 54
2020 Federal regulators 30 49 20 0 62 38 326
2020 Compliance, inspection and enforcement 36 48 15 1 57 43 228
2020 Communications or public affairs 19 61 20 0 77 23 96
2020 Security 45 52 3 0 54 46 28
2020 Science and technology 32 47 20 1 60 40 1332
2020 Administration and operations 34 51 15 0 60 40 458
2020 Human resources 31 61 7 1 66 34 215
2020 Financial management 28 62 10 1 69 31 139
2020 Procurement 19 56 25 0 75 25 28
2020 Real property 28 55 15 2 66 34 54
2020 Materiel management 29 37 23 11 56 44 22
2020 Information management 22 57 17 3 72 28 86
2020 Information technology 18 60 20 2 76 24 197
2020 Internal audit 34 50 6 9 60 40 15
2020 Evaluation 21 67 10 2 76 24 47
2020 Data sciences 33 44 23 0 57 43 139
2020 Policy 34 44 20 2 56 44 556
2020 Project management 31 45 23 1 60 40 208
2020 Other services to the public 28 46 25 1 62 38 76
2020 None of the above 32 42 23 3 56 44 217

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Client contact centre 29 71 24
2020 Federal regulators 24 76 99
2020 Compliance, inspection and enforcement 33 67 84
2020 Communications or public affairs 45 55 18
2020 Security 8 92 12
2020 Science and technology 32 68 419
2020 Administration and operations 40 60 154
2020 Human resources 40 60 66
2020 Financial management 34 66 39
2020 Real property 40 60 15
2020 Information management 45 55 20
2020 Information technology 50 50 37
2020 Evaluation 20 80 10
2020 Data sciences 34 66 46
2020 Policy 34 66 192
2020 Project management 30 70 63
2020 Other services to the public 14 86 20
2020 None of the above 32 68 70

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 8 13 11 48 17 0 4 22 67 24
2020 Federal regulators 5 11 17 23 38 2 4 17 65 99
2020 Compliance, inspection and enforcement 6 22 19 23 28 1 1 29 52 83
2020 Communications or public affairs 10 35 15 29 6 6 0 48 37 18
2020 Security 7 8 23 0 47 8 8 18 56 12
2020 Science and technology 7 18 15 23 31 1 4 27 57 419
2020 Administration and operations 18 20 20 16 17 0 8 42 36 154
2020 Human resources 20 29 18 9 15 1 7 53 27 66
2020 Financial management 13 10 18 17 23 3 16 28 49 39
2020 Real property 6 33 6 13 25 0 16 47 45 15
2020 Information management 14 31 9 24 22 0 0 45 46 20
2020 Information technology 12 25 24 6 29 2 3 38 36 37
2020 Evaluation 0 0 10 42 28 0 20 0 87 10
2020 Data sciences 6 15 16 28 33 0 2 21 62 46
2020 Policy 7 22 16 24 24 2 5 31 52 190
2020 Project management 8 16 15 30 27 2 3 25 60 63
2020 Other services to the public 15 18 0 8 58 0 0 33 67 20
2020 None of the above 7 14 14 27 35 1 3 21 64 70

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 5 13 8 37 37 0 0 18 74 24
2020 Federal regulators 2 11 11 28 43 2 3 14 75 99
2020 Compliance, inspection and enforcement 4 8 16 27 40 1 2 13 70 84
2020 Communications or public affairs 6 22 15 46 6 6 0 29 55 18
2020 Security 0 7 0 8 85 0 0 7 93 12
2020 Science and technology 6 13 12 23 43 1 3 19 68 419
2020 Administration and operations 7 21 18 20 32 1 2 29 53 154
2020 Human resources 8 15 20 24 30 0 3 24 56 66
2020 Financial management 8 8 21 22 36 5 0 16 61 39
2020 Real property 13 28 8 13 38 0 0 41 51 15
2020 Information management 5 27 22 17 31 0 0 31 47 20
2020 Information technology 3 14 13 36 34 0 0 17 70 37
2020 Evaluation 0 0 33 10 58 0 0 0 67 10
2020 Data sciences 4 6 18 20 48 0 5 10 71 46
2020 Policy 6 18 14 25 35 1 1 24 62 192
2020 Project management 3 12 11 39 33 0 2 15 73 63
2020 Other services to the public 0 14 17 18 52 0 0 14 70 20
2020 None of the above 3 9 19 26 43 0 0 12 69 70

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Client contact centre 41 18 11 10 9 0 9 66 22 54
2020 Federal regulators 44 23 10 7 5 2 9 75 13 326
2020 Compliance, inspection and enforcement 42 20 14 6 7 2 9 70 15 228
2020 Communications or public affairs 33 27 18 14 1 0 8 65 16 96
2020 Security 27 18 23 15 8 0 9 49 25 28
2020 Science and technology 47 19 11 6 4 2 12 76 11 1330
2020 Administration and operations 38 19 14 9 10 1 9 64 21 454
2020 Human resources 41 17 16 9 7 0 9 65 18 215
2020 Financial management 41 19 14 8 6 1 11 68 16 139
2020 Procurement 57 18 4 7 4 0 11 84 12 28
2020 Real property 46 18 7 4 5 4 17 80 12 54
2020 Materiel management 63 3 14 5 0 3 11 77 6 22
2020 Information management 57 15 8 6 2 1 11 82 9 85
2020 Information technology 53 21 9 6 4 2 6 80 10 197
2020 Internal audit 25 13 21 6 6 13 16 53 18 15
2020 Evaluation 39 29 12 6 0 0 14 79 7 47
2020 Data sciences 49 17 9 6 6 2 11 76 14 139
2020 Policy 45 21 11 6 4 1 12 76 11 555
2020 Project management 43 17 15 6 7 1 11 68 15 208
2020 Other services to the public 52 12 14 8 3 3 9 72 13 76
2020 None of the above 41 23 11 4 5 3 13 76 11 217
2019 Client contact centre 35 19 13 15 11 1 6 58 28 62
2019 Federal regulators 40 25 15 9 6 1 3 68 16 363
2019 Compliance, inspection and enforcement 33 21 16 10 13 0 7 58 25 256
2019 Communications or public affairs 39 22 17 8 5 1 7 67 14 130
2019 Access to information and privacy 30 15 21 10 10 0 15 53 23 19
2019 Security 39 4 4 37 4 6 4 49 47 22
2019 Science and technology 45 20 13 7 7 1 8 71 15 1373
2019 Administration and operations 44 14 12 11 11 1 7 63 24 476
2019 Human resources 32 14 21 14 12 0 7 50 28 249
2019 Financial management 40 16 14 10 12 1 7 61 24 164
2019 Procurement 48 13 4 5 9 0 21 78 17 24
2019 Real property 34 12 21 8 5 0 20 57 16 34
2019 Materiel management 67 12 3 12 0 0 6 84 12 19
2019 Information management 37 19 23 8 7 3 2 59 17 102
2019 Information technology 46 18 11 7 7 1 10 72 16 238
2019 Internal audit 55 8 19 0 4 0 15 74 4 22
2019 Evaluation 44 14 25 0 10 2 5 62 11 40
2019 Data sciences 42 19 12 7 9 1 10 69 18 185
2019 Policy 42 21 13 9 6 1 9 69 16 563
2019 Project management 35 23 18 9 9 0 6 62 19 206
2019 Other services to the public 35 20 15 10 6 1 12 64 20 78
2019 None of the above 37 18 11 10 10 1 13 64 23 226
2018 Client contact centre 33 15 19 15 12 0 6 51 29 50
2018 Federal regulators 39 16 14 10 10 2 8 61 23 354
2018 Compliance, inspection and enforcement 33 19 16 10 15 1 7 56 27 207
2018 Communications or public affairs 40 23 12 9 6 1 10 71 16 127
2018 Access to information and privacy 26 33 6 6 11 0 19 72 20 18
2018 Security 23 25 17 0 21 0 14 55 24 16
2018 Science and technology 42 19 11 8 8 1 10 70 18 1389
2018 Library services 25 27 6 5 0 0 38 84 7 16
2018 Administration and operations 33 21 12 9 16 1 8 59 27 393
2018 Human resources 37 20 13 13 10 0 7 62 24 213
2018 Financial management 43 16 18 9 8 1 5 63 18 146
2018 Procurement 55 18 9 0 10 3 5 80 11 23
2018 Real property 45 22 12 8 10 0 4 69 19 31
2018 Materiel management 50 21 5 9 15 0 0 71 24 14
2018 Information management 28 32 13 12 5 0 10 66 19 91
2018 Information technology 48 16 10 8 6 3 10 73 15 174
2018 Internal audit 52 0 11 20 0 0 17 63 24 16
2018 Evaluation 42 28 5 11 3 5 6 79 15 37
2018 Data sciences 34 20 19 6 10 1 9 60 18 136
2018 Policy 43 19 17 6 8 1 7 67 15 480
2018 Project management 37 10 18 16 8 2 9 53 27 141
2018 Other services to the public 36 19 15 20 6 2 3 58 27 71
2018 None of the above 24 17 14 11 15 3 15 51 32 188
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