2020 Public Service Employee Survey Results for Canadian Heritage by Question 100. Are you currently a shift worker?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	46	6	7	0	0	0	86	7	48
2020	Non-shift worker	32	50	5	11	2	0	0	82	13	1263

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	68	26	0	5	0	95	5	46
2020	Non-shift worker	74	20	3	1	1	95	3	1260
2017	Shift worker	74	18	5	2	0	92	2	61
2017	Non-shift worker	67	26	3	3	0	93	4	1209
2014	Shift worker	66	27	6	0	0	94	0	68
2014	Non-shift worker	65	27	3	3	1	93	4	1292

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	28	9	10	3	4	77	14	48
2020	Non-shift worker	31	39	11	15	3	1	71	18	1265
2019	Shift worker	60	34	6	0	0	0	94	0	52
2019	Non-shift worker	52	34	6	7	1	0	86	8	1089
2017	Shift worker	59	32	7	2	0	0	91	2	61
2017	Non-shift worker	49	37	6	6	2	0	86	8	1214
2014	Shift worker	39	44	8	7	2	0	83	9	68
2014	Non-shift worker	44	39	7	7	3	0	83	9	1292

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	36	10	3	2	2	2	84	5	48
2020	Non-shift worker	38	41	10	7	2	0	1	80	9	1256
2019	Shift worker	42	37	9	11	0	0	2	80	11	51
2019	Non-shift worker	37	41	11	7	2	0	1	79	10	1088
2018	Shift worker	28	44	21	7	0	0	0	71	7	40
2018	Non-shift worker	32	46	10	9	2	0	0	78	11	1174
2017	Shift worker	36	45	9	8	1	0	0	81	10	61
2017	Non-shift worker	35	43	10	9	2	0	1	79	11	1215
2014	Shift worker	29	41	10	12	4	0	3	73	17	68
2014	Non-shift worker	31	41	13	10	3	0	1	73	13	1290

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	56	25	6	6	5	2	82	11	48
2020	Non-shift worker	41	37	11	8	2	0	79	10	1259
2019	Shift worker	57	34	6	1	2	0	91	3	52
2019	Non-shift worker	52	36	7	4	1	0	88	5	1084
2017	Shift worker	54	33	7	6	0	0	87	6	61
2017	Non-shift worker	53	38	5	2	2	0	91	4	1211
2014	Shift worker	33	49	8	8	1	2	83	9	68
2014	Non-shift worker	49	39	7	4	1	0	88	5	1290

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	57	34	5	2	0	0	2	93	2	47
2020	Non-shift worker	51	31	9	6	3	0	0	82	9	1261
2019	Shift worker	53	28	9	5	3	0	3	83	8	52
2019	Non-shift worker	53	33	6	5	2	0	1	87	7	1086
2018	Shift worker	48	27	12	6	3	0	3	78	9	40
2018	Non-shift worker	50	34	7	6	3	0	0	84	9	1174
2017	Shift worker	54	29	6	5	1	1	4	88	6	61
2017	Non-shift worker	47	35	7	7	4	0	1	82	10	1212
2014	Shift worker	40	36	15	5	3	1	0	77	8	68
2014	Non-shift worker	43	35	10	7	3	1	1	80	10	1293

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	35	8	7	0	84	7	47
2020	Non-shift worker	44	40	9	5	2	85	7	1262
2019	Shift worker	34	48	13	4	1	82	5	52
2019	Non-shift worker	41	41	9	6	3	83	8	1091
2018	Shift worker	42	38	10	7	2	80	9	39
2018	Non-shift worker	38	43	9	7	3	81	10	1164
2017	Shift worker	42	41	10	4	3	83	7	61
2017	Non-shift worker	36	46	8	7	3	82	10	1213
2014	Shift worker	33	37	15	10	5	70	15	68
2014	Non-shift worker	30	47	12	7	4	77	11	1293

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	33	13	3	0	84	3	48
2020	Non-shift worker	42	39	9	7	3	82	9	1266
2019	Shift worker	46	36	15	3	0	82	3	52
2019	Non-shift worker	37	40	10	9	3	77	12	1089
2018	Shift worker	46	35	15	4	0	81	4	39
2018	Non-shift worker	36	38	13	9	4	74	13	1172
2017	Shift worker	49	27	14	9	1	76	10	61
2017	Non-shift worker	34	39	13	9	5	73	14	1212
2014	Shift worker	30	39	19	10	1	69	12	68
2014	Non-shift worker	31	38	15	11	5	69	16	1293

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	42	13	7	0	2	80	7	48
2020	Non-shift worker	41	43	8	6	2	0	84	8	1256
2019	Shift worker	42	39	12	2	6	0	80	7	52
2019	Non-shift worker	34	45	11	7	3	0	79	10	1084
2018	Shift worker	25	59	10	6	0	0	84	6	39
2018	Non-shift worker	34	41	12	9	4	0	75	13	1174
2017	Shift worker	40	44	9	5	2	0	84	7	61
2017	Non-shift worker	33	42	11	9	4	0	75	13	1212

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	34	4	4	3	0	89	7	48
2020	Non-shift worker	52	38	6	3	1	0	90	4	1261
2019	Shift worker	44	47	3	6	0	0	91	6	52
2019	Non-shift worker	46	40	9	3	1	0	87	4	1084
2018	Shift worker	27	53	14	6	0	0	80	6	40
2018	Non-shift worker	47	41	7	3	1	0	88	4	1178
2017	Shift worker	43	44	5	2	2	4	90	5	61
2017	Non-shift worker	43	42	8	4	2	0	85	7	1212
2014	Shift worker	39	37	14	8	2	0	76	10	68
2014	Non-shift worker	38	44	10	5	2	0	83	7	1293

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	45	42	4	6	3	0	87	9	48
2020	Non-shift worker	44	37	9	6	4	0	81	10	1261
2019	Shift worker	36	48	14	3	0	0	83	3	51
2019	Non-shift worker	39	39	12	7	3	0	78	10	1086
2018	Shift worker	37	43	14	7	0	0	79	7	40
2018	Non-shift worker	38	39	11	8	4	0	77	12	1176
2017	Shift worker	44	31	10	7	5	3	77	13	61
2017	Non-shift worker	35	40	11	7	5	0	76	13	1210

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	54	30	13	0	3	0	84	3	48
2020	Non-shift worker	56	34	7	2	1	0	90	3	1259
2019	Shift worker	54	37	6	3	0	0	92	3	52
2019	Non-shift worker	53	35	7	4	1	0	88	5	1087
2018	Shift worker	40	44	8	9	0	0	83	9	40
2018	Non-shift worker	50	37	9	3	2	0	87	5	1164
2017	Shift worker	54	31	9	0	3	3	88	3	61
2017	Non-shift worker	52	34	9	3	1	0	86	4	1209
2014	Shift worker	53	34	9	2	1	0	87	4	68
2014	Non-shift worker	55	33	8	2	1	0	89	4	1292

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	36	41	16	5	2	0	0	77	7	48
2020	Non-shift worker	40	39	11	6	3	0	0	80	9	1261
2019	Shift worker	38	34	17	5	5	2	0	73	9	52
2019	Non-shift worker	35	40	13	8	3	0	0	76	11	1086
2018	Shift worker	27	53	9	10	0	0	0	80	10	40
2018	Non-shift worker	35	40	11	8	5	0	0	76	13	1171
2017	Shift worker	45	32	9	11	3	0	0	77	14	61
2017	Non-shift worker	34	41	11	9	4	0	1	76	13	1209
2014	Shift worker	21	35	30	7	4	0	2	57	12	68
2014	Non-shift worker	26	42	14	12	4	0	1	69	17	1293

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	31	9	2	5	2	84	7	48
2020	Non-shift worker	47	35	10	6	2	0	82	8	1264
2019	Shift worker	47	34	13	6	0	0	81	6	52
2019	Non-shift worker	41	37	12	7	3	0	78	10	1086
2018	Shift worker	43	41	4	12	0	0	84	12	39
2018	Non-shift worker	41	35	12	8	4	0	76	12	1172
2017	Shift worker	49	33	11	4	3	0	82	7	61
2017	Non-shift worker	40	38	10	7	4	0	78	11	1211
2014	Shift worker	29	47	12	8	4	0	76	12	68
2014	Non-shift worker	30	39	15	10	5	0	70	15	1291

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	49	11	0	0	0	0	89	0	47
2020	Non-shift worker	41	42	9	5	2	0	0	84	7	1258
2019	Shift worker	38	40	19	3	0	0	0	78	3	52
2019	Non-shift worker	39	42	10	5	2	0	1	82	8	1075
2018	Shift worker	38	47	10	2	3	0	0	85	5	40
2018	Non-shift worker	36	39	14	7	4	0	0	76	11	1174
2017	Shift worker	46	39	6	6	2	1	0	86	8	60
2017	Non-shift worker	35	43	10	7	3	0	1	79	11	1210
2014	Shift worker	29	43	23	4	1	0	0	72	5	68
2014	Non-shift worker	33	40	16	8	2	0	0	74	10	1290

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	59	28	5	4	3	0	88	7	48
2020	Non-shift worker	49	37	8	4	1	0	87	6	1261
2019	Shift worker	43	48	7	1	0	0	91	1	52
2019	Non-shift worker	46	41	8	4	1	0	87	5	1093
2018	Shift worker	47	37	7	9	0	0	84	9	40
2018	Non-shift worker	44	41	9	4	2	0	85	7	1176
2017	Shift worker	51	32	8	4	3	3	85	7	61
2017	Non-shift worker	45	38	10	5	2	0	82	8	1209
2014	Shift worker	36	45	9	5	4	0	82	9	68
2014	Non-shift worker	38	42	12	5	2	0	80	7	1291

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	44	10	0	0	0	90	0	48
2020	Non-shift worker	35	34	17	8	6	0	69	14	1257
2019	Shift worker	65	25	5	5	0	0	90	5	52
2019	Non-shift worker	39	34	17	7	3	0	73	10	1085
2018	Shift worker	53	27	16	4	0	0	80	4	40
2018	Non-shift worker	41	30	16	8	4	0	71	13	1181
2017	Shift worker	54	33	10	4	0	0	87	4	61
2017	Non-shift worker	37	37	14	6	5	0	75	11	1215
2014	Shift worker	54	27	16	1	1	1	82	3	68
2014	Non-shift worker	36	39	15	7	3	0	75	10	1293

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	13	27	35	17	4	4	0	22	41	48
2020	Non-shift worker	8	23	40	19	8	1	1	28	31	1268
2019	Shift worker	9	15	31	15	24	0	6	42	25	52
2019	Non-shift worker	9	26	38	19	7	0	1	26	35	1093
2018	Shift worker	2	40	27	24	3	4	0	29	43	39
2018	Non-shift worker	8	25	40	20	6	1	1	26	34	1175
2017	Shift worker	5	17	33	23	16	3	3	41	24	60
2017	Non-shift worker	9	24	38	18	8	1	2	27	34	1209
2014	Shift worker	4	28	37	14	11	0	6	26	34	68
2014	Non-shift worker	7	28	40	15	7	0	2	22	37	1288

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	2	6	26	42	19	4	0	65	9	48
2020	Non-shift worker	4	8	22	39	23	3	2	64	12	1262
2019	Shift worker	4	18	20	21	27	8	2	53	24	52
2019	Non-shift worker	5	13	29	33	15	3	2	50	19	1089
2018	Shift worker	6	14	29	31	13	6	2	47	21	40
2018	Non-shift worker	4	15	33	29	14	3	2	46	20	1169
2017	Shift worker	3	9	17	28	35	4	4	68	14	60
2017	Non-shift worker	5	13	27	28	18	5	4	50	20	1209
2014	Shift worker	5	14	25	23	22	4	6	50	21	68
2014	Non-shift worker	6	17	32	28	12	3	3	42	25	1287

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	4	29	27	24	11	2	2	36	35	48
2020	Non-shift worker	11	23	36	20	8	2	1	28	34	1264
2019	Shift worker	15	26	17	15	20	5	3	37	44	52
2019	Non-shift worker	17	28	34	12	7	1	2	19	45	1092
2018	Shift worker	26	21	32	11	7	4	0	19	48	40
2018	Non-shift worker	15	28	32	15	6	2	2	22	45	1169
2017	Shift worker	17	22	26	22	7	2	5	30	42	60
2017	Non-shift worker	16	27	33	13	7	2	2	20	45	1211
2014	Shift worker	24	26	20	8	12	1	8	23	55	68
2014	Non-shift worker	25	29	28	9	5	1	2	14	56	1288

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	4	11	34	34	15	2	0	50	16	47
2020	Non-shift worker	10	19	34	24	10	1	1	35	30	1258
2019	Shift worker	5	15	25	25	28	0	2	54	20	52
2019	Non-shift worker	8	21	36	22	9	1	1	32	31	1088
2018	Shift worker	7	13	37	23	18	0	2	42	21	40
2018	Non-shift worker	8	23	36	23	9	1	1	32	31	1167
2017	Shift worker	4	8	28	30	26	0	5	59	12	60
2017	Non-shift worker	10	21	36	20	10	1	2	31	32	1207
2014	Shift worker	6	20	29	22	14	1	8	39	29	68
2014	Non-shift worker	8	23	38	21	8	1	2	29	32	1288

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	11	17	23	30	17	2	0	48	29	48
2020	Non-shift worker	14	21	28	21	12	1	3	34	37	1263
2019	Shift worker	9	9	21	29	25	2	5	57	20	52
2019	Non-shift worker	14	26	27	18	10	1	3	30	42	1089
2018	Shift worker	12	24	19	23	22	0	0	45	36	40
2018	Non-shift worker	15	25	29	18	10	2	2	28	42	1168
2017	Shift worker	10	13	18	33	17	3	7	55	25	61
2017	Non-shift worker	16	26	28	14	9	2	4	25	46	1207
2014	Shift worker	12	28	24	13	15	2	8	31	43	68
2014	Non-shift worker	19	31	28	12	7	1	2	20	52	1288

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	4	9	18	29	29	10	0	65	15	48
2020	Non-shift worker	6	12	26	31	19	3	3	54	19	1260
2019	Shift worker	16	16	16	17	31	3	0	50	33	52
2019	Non-shift worker	7	19	30	26	14	1	2	42	27	1088
2018	Shift worker	16	20	16	23	17	6	2	44	39	40
2018	Non-shift worker	8	22	29	25	12	2	2	39	31	1170
2017	Shift worker	10	19	14	15	25	7	9	48	34	60
2017	Non-shift worker	8	20	27	23	14	3	4	41	30	1206
2014	Shift worker	10	16	34	17	11	6	7	32	30	67
2014	Non-shift worker	7	20	30	25	12	2	4	39	29	1290

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	6	17	19	40	11	6	0	55	25	48
2020	Non-shift worker	11	18	38	20	10	2	1	32	29	1258
2019	Shift worker	12	15	24	16	31	0	3	48	27	52
2019	Non-shift worker	12	26	37	15	7	1	2	22	40	1088
2018	Shift worker	16	15	23	20	16	7	2	41	34	40
2018	Non-shift worker	13	24	37	15	8	3	1	23	39	1175
2017	Shift worker	9	19	25	19	15	7	7	39	32	60
2017	Non-shift worker	15	25	31	14	8	3	3	24	42	1209
2014	Shift worker	12	26	24	14	16	4	4	33	41	68
2014	Non-shift worker	16	26	35	13	6	1	2	19	44	1288

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	3	8	29	37	21	2	0	59	11	47
2020	Non-shift worker	4	14	39	29	13	1	1	43	18	1263
2019	Shift worker	10	10	21	27	28	0	5	57	20	52
2019	Non-shift worker	8	20	36	23	11	1	1	35	28	1092

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	37	36	11	0	3	11	2	84	4	48
2020	Non-shift worker	34	31	13	6	3	7	5	74	11	1263
2019	Shift worker	40	29	10	6	4	3	6	77	12	51
2019	Non-shift worker	35	31	13	7	4	5	5	73	13	1091
2018	Shift worker	30	50	6	2	0	9	4	91	2	39
2018	Non-shift worker	27	35	13	9	5	6	4	70	16	1178
2017	Shift worker	39	26	12	4	3	9	8	78	8	61
2017	Non-shift worker	30	32	13	7	6	6	5	70	16	1209
2014	Shift worker	29	35	16	8	6	0	7	68	15	68
2014	Non-shift worker	32	32	14	9	5	5	4	69	16	1291

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	60	31	4	2	3	0	91	5	48
2020	Non-shift worker	58	27	6	5	3	1	86	8	1261
2019	Shift worker	72	20	3	4	0	0	92	4	52
2019	Non-shift worker	53	31	6	7	3	0	84	10	1086
2018	Shift worker	62	34	0	4	0	0	96	4	39
2018	Non-shift worker	51	33	6	6	4	0	84	10	1179
2017	Shift worker	62	25	11	2	0	0	87	2	61
2017	Non-shift worker	52	29	7	7	4	1	82	11	1210
2014	Shift worker	47	33	11	6	3	1	80	8	67
2014	Non-shift worker	50	30	10	6	3	1	81	9	1291

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	64	31	2	3	0	95	3	48
2020	Non-shift worker	64	27	3	3	1	92	5	1256
2019	Shift worker	69	22	3	6	0	91	6	51
2019	Non-shift worker	59	29	5	5	1	88	7	1088
2018	Shift worker	76	20	2	2	0	96	2	38
2018	Non-shift worker	56	33	6	4	1	89	5	1176
2017	Shift worker	67	25	7	1	0	92	1	60
2017	Non-shift worker	50	36	7	5	3	86	7	1210
2014	Shift worker	52	31	10	4	3	83	7	68
2014	Non-shift worker	48	38	8	4	2	86	6	1292

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	60	27	6	5	0	2	88	5	47
2020	Non-shift worker	59	30	6	4	2	1	89	5	1254
2019	Shift worker	64	22	11	3	0	0	86	3	52
2019	Non-shift worker	52	35	8	4	1	0	87	5	1090
2018	Shift worker	57	40	0	0	0	4	100	0	38
2018	Non-shift worker	47	40	7	4	1	1	88	5	1177

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	64	23	2	3	0	8	0	94	4	48
2020	Non-shift worker	57	23	8	4	2	4	2	86	6	1266

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	71	12	17	0	0	0	0	83	0	48
2020	Non-shift worker	60	23	9	2	1	1	3	87	4	1268
2019	Shift worker	51	25	14	2	0	2	6	83	2	52
2019	Non-shift worker	53	28	10	4	2	1	2	84	6	1092

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	59	18	14	5	0	4	0	81	5	48
2020	Non-shift worker	53	32	8	5	2	0	0	86	7	1264
2019	Shift worker	48	38	3	5	5	2	0	87	9	52
2019	Non-shift worker	45	33	11	8	2	0	1	79	10	1090
2018	Shift worker	53	33	10	4	0	0	0	86	4	40
2018	Non-shift worker	44	34	11	7	4	0	1	78	11	1176
2017	Shift worker	59	24	2	8	4	1	1	85	12	60
2017	Non-shift worker	42	37	10	7	2	1	0	80	10	1214
2014	Shift worker	40	37	9	7	1	0	5	82	8	68
2014	Non-shift worker	41	37	12	7	3	0	1	79	9	1291

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	69	14	14	0	3	0	0	83	3	48
2020	Non-shift worker	59	22	10	4	2	2	1	84	6	1262

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	61	31	8	0	0	0	0	92	0	48
2020	Non-shift worker	60	26	6	5	2	0	0	87	6	1266
2019	Shift worker	58	29	5	8	0	0	0	87	8	52
2019	Non-shift worker	51	32	9	6	2	0	1	83	8	1091
2018	Shift worker	47	39	11	0	0	3	0	88	0	40
2018	Non-shift worker	48	34	7	6	4	0	1	83	10	1169
2017	Shift worker	55	33	5	3	2	0	1	90	5	60
2017	Non-shift worker	47	37	8	5	3	0	0	85	8	1215
2014	Shift worker	44	45	6	4	1	0	0	89	5	68
2014	Non-shift worker	47	33	12	5	2	0	1	81	8	1291

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	49	51	48
2020	Non-shift worker	47	53	1268

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	58	24	8	0	2	2	6	89	2	48
2020	Non-shift worker	65	17	6	2	1	4	5	91	3	1263

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	61	23	9	7	0	0	0	84	7	48
2020	Non-shift worker	65	22	6	5	1	0	0	87	6	1267
2019	Shift worker	58	37	3	2	0	0	0	95	2	50
2019	Non-shift worker	56	27	8	6	2	0	0	83	9	1091
2018	Shift worker	65	28	7	0	0	0	0	93	0	40
2018	Non-shift worker	52	28	9	6	4	0	0	81	10	1176
2017	Shift worker	65	21	11	1	1	0	1	87	2	61
2017	Non-shift worker	56	26	8	5	4	0	0	82	9	1214
2014	Shift worker	48	35	8	5	1	3	0	85	7	68
2014	Non-shift worker	49	32	10	5	3	1	0	82	8	1291

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	31	4	5	0	9	0	90	6	48
2020	Non-shift worker	47	31	9	4	2	8	0	84	6	1266
2019	Shift worker	42	32	11	5	3	8	0	80	8	51
2019	Non-shift worker	33	40	12	6	2	7	0	78	8	1084
2018	Shift worker	40	41	6	4	0	6	3	89	4	39
2018	Non-shift worker	35	37	13	5	3	7	0	78	8	1177
2017	Shift worker	38	43	9	1	4	4	0	84	6	60
2017	Non-shift worker	30	38	15	6	4	7	0	74	11	1213
2014	Shift worker	26	38	18	10	2	5	0	67	13	68
2014	Non-shift worker	25	38	18	8	3	7	0	69	11	1291

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	53	36	4	7	0	0	89	7	48
2020	Non-shift worker	43	35	11	7	3	2	80	10	1263
2019	Shift worker	46	25	20	3	3	3	73	6	51
2019	Non-shift worker	29	42	17	8	3	2	72	11	1081
2018	Shift worker	39	40	12	2	2	5	83	4	39
2018	Non-shift worker	30	41	16	7	4	2	73	11	1177
2017	Shift worker	38	28	22	4	2	5	70	7	60
2017	Non-shift worker	26	39	17	9	5	3	68	15	1214
2014	Shift worker	23	35	23	9	6	3	60	16	68
2014	Non-shift worker	23	38	21	10	4	3	63	15	1292

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	36	9	2	2	12	0	85	5	47
2020	Non-shift worker	32	37	14	9	4	5	0	72	13	1264
2019	Shift worker	36	22	19	5	0	18	0	71	6	51
2019	Non-shift worker	21	40	19	10	4	6	0	65	14	1079
2018	Shift worker	39	31	19	4	0	4	3	76	4	39
2018	Non-shift worker	20	41	20	9	4	6	0	65	13	1174
2017	Shift worker	26	44	20	3	2	4	0	73	6	60
2017	Non-shift worker	17	38	21	11	5	7	0	60	17	1213
2014	Shift worker	20	33	28	11	6	2	0	54	17	68
2014	Non-shift worker	15	36	24	12	5	7	0	55	19	1292

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	44	38	6	9	0	3	0	84	9	48
2020	Non-shift worker	32	39	14	9	4	2	0	72	14	1263
2019	Shift worker	43	27	13	0	2	16	0	82	2	51
2019	Non-shift worker	20	41	18	14	5	2	0	63	19	1085
2018	Shift worker	34	52	5	6	0	0	3	88	6	39
2018	Non-shift worker	20	42	16	14	5	3	0	64	20	1178
2017	Shift worker	30	43	9	15	4	0	0	73	19	60
2017	Non-shift worker	20	41	17	11	6	3	0	64	18	1213
2014	Shift worker	18	38	31	4	5	4	0	58	10	68
2014	Non-shift worker	20	40	18	13	6	3	0	61	20	1289

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	78	18	4	0	0	0	96	0	47
2020	Non-shift worker	71	19	7	1	0	1	91	1	1265
2019	Shift worker	64	27	4	0	0	5	96	0	52
2019	Non-shift worker	66	24	7	1	1	2	91	2	1091

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	57	8	2	0	0	90	2	48
2020	Non-shift worker	35	45	11	5	2	2	82	7	1264
2019	Shift worker	47	33	21	0	0	0	79	0	52
2019	Non-shift worker	29	48	14	6	1	1	78	7	1091
2018	Shift worker	37	42	18	3	0	0	79	3	40
2018	Non-shift worker	30	50	12	6	1	1	80	8	1178
2017	Shift worker	42	32	7	14	0	5	78	15	60
2017	Non-shift worker	30	46	13	7	2	1	77	10	1212
2014	Shift worker	29	40	12	13	3	2	72	16	68
2014	Non-shift worker	30	45	16	6	2	2	76	8	1292

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	56	6	2	2	0	90	4	48
2020	Non-shift worker	24	44	15	9	3	4	72	13	1259
2019	Shift worker	27	46	9	7	6	4	76	14	51
2019	Non-shift worker	17	41	21	14	4	3	60	19	1082

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	33	13	4	2	6	0	80	6	48
2020	Non-shift worker	47	34	9	5	2	2	1	84	7	1263
2019	Shift worker	52	33	9	5	2	0	0	84	7	52
2019	Non-shift worker	43	38	10	5	3	1	1	82	8	1091
2018	Shift worker	37	36	18	8	0	2	0	74	8	40
2018	Non-shift worker	46	37	6	5	3	2	1	85	8	1177
2017	Shift worker	33	42	8	10	1	5	0	79	12	60
2017	Non-shift worker	46	36	8	5	2	2	1	84	8	1213
2014	Shift worker	29	41	5	4	11	8	2	78	16	68
2014	Non-shift worker	47	38	6	4	2	2	1	87	6	1292

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	50	39	6	0	0	4	93	0	48
2020	Non-shift worker	47	34	12	3	2	2	83	5	1261
2019	Shift worker	53	32	11	2	0	3	87	2	52
2019	Non-shift worker	45	37	12	3	1	1	83	5	1085
2018	Shift worker	40	45	12	0	0	2	88	0	39
2018	Non-shift worker	44	39	11	3	1	1	85	5	1168

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	24	13	6	0	17	0	77	7	47
2020	Non-shift worker	24	24	18	11	7	13	3	58	21	1262
2019	Shift worker	37	29	15	5	2	8	5	75	7	52
2019	Non-shift worker	20	25	20	12	9	11	4	52	25	1089
2018	Shift worker	25	25	29	7	4	10	0	56	12	40
2018	Non-shift worker	20	26	19	12	9	12	2	53	25	1176
2017	Shift worker	24	21	17	0	8	20	10	64	12	60
2017	Non-shift worker	17	21	20	13	11	14	5	46	29	1210
2014	Shift worker	23	12	23	17	9	15	2	42	31	68
2014	Non-shift worker	15	23	20	13	11	13	4	46	30	1293

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	29	12	9	0	2	0	79	9	48
2020	Non-shift worker	30	36	17	9	4	3	0	68	14	1258
2019	Shift worker	51	27	11	7	3	0	0	78	11	50
2019	Non-shift worker	25	37	16	13	6	3	1	64	19	1086
2018	Shift worker	31	38	18	13	0	0	0	69	13	39
2018	Non-shift worker	23	40	18	11	5	2	0	65	17	1178
2017	Shift worker	32	45	15	5	2	0	0	78	8	61
2017	Non-shift worker	29	38	14	10	4	5	1	71	14	1211
2014	Shift worker	26	43	17	8	3	2	2	71	11	67
2014	Non-shift worker	23	39	18	11	5	2	1	64	17	1292

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	40	35	8	9	5	2	0	77	15	48
2020	Non-shift worker	26	31	15	13	9	3	3	60	24	1267
2019	Shift worker	45	19	10	9	7	10	0	71	17	51
2019	Non-shift worker	21	31	17	15	12	2	2	54	28	1090
2018	Shift worker	25	39	9	22	1	0	3	67	24	40
2018	Non-shift worker	23	29	18	16	10	3	2	54	27	1178
2017	Shift worker	25	40	14	8	6	7	1	70	15	61
2017	Non-shift worker	20	29	15	17	11	4	3	53	31	1211
2014	Shift worker	15	24	22	16	15	3	6	42	34	68
2014	Non-shift worker	15	28	17	20	14	3	2	45	36	1293

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	60	18	4	6	5	6	0	83	12	48
2020	Non-shift worker	50	21	14	7	4	1	4	75	11	1266
2019	Shift worker	56	28	9	3	2	1	0	85	6	52
2019	Non-shift worker	54	23	12	4	3	0	3	80	7	1089

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	31	7	9	0	4	0	83	10	48
2020	Non-shift worker	55	22	12	3	2	2	3	81	6	1263
2019	Shift worker	60	16	15	2	3	1	2	79	5	52
2019	Non-shift worker	55	22	13	3	3	1	4	80	6	1090

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	81	10	2	2	0	2	3	96	2	46
2020	Non-shift worker	79	7	3	2	2	3	4	93	4	1261
2019	Shift worker	84	10	0	4	0	1	0	96	4	52
2019	Non-shift worker	77	8	4	2	2	3	5	92	4	1088

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	66	18	6	0	0	8	2	93	0	48
2020	Non-shift worker	75	11	3	1	1	1	7	94	2	1261
2019	Shift worker	86	7	0	0	0	4	3	100	0	52
2019	Non-shift worker	81	5	1	1	1	1	10	96	2	1080

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	45	11	5	4	0	0	80	9	48
2020	Non-shift worker	30	44	15	4	2	3	1	77	7	1263
2019	Shift worker	31	38	17	7	2	6	0	73	9	51
2019	Non-shift worker	23	47	16	7	2	4	0	74	9	1089
2018	Shift worker	27	36	27	4	2	4	0	65	6	40
2018	Non-shift worker	27	42	18	6	3	3	0	72	10	1178
2017	Shift worker	30	34	20	5	4	8	0	69	10	61
2017	Non-shift worker	25	42	19	7	3	4	0	70	10	1208

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	56	31	7	4	0	2	88	4	47
2020	Non-shift worker	44	40	8	5	1	1	86	6	1261
2019	Shift worker	60	27	7	2	0	4	91	2	52
2019	Non-shift worker	43	41	9	5	1	1	85	6	1083
2018	Shift worker	45	43	6	5	0	1	89	5	40
2018	Non-shift worker	46	39	8	4	1	2	87	6	1172
2017	Shift worker	60	36	4	0	0	0	96	0	61
2017	Non-shift worker	42	43	8	4	1	1	86	5	1211
2014	Shift worker	46	35	14	3	2	0	81	5	68
2014	Non-shift worker	42	40	11	3	1	2	84	5	1293

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	51	38	4	2	0	2	2	94	2	48
2020	Non-shift worker	48	34	9	4	2	4	0	85	6	1262
2019	Shift worker	58	28	9	2	0	4	0	89	2	52
2019	Non-shift worker	49	36	9	2	1	2	0	87	4	1087
2018	Shift worker	46	38	13	0	2	1	0	85	2	40
2018	Non-shift worker	46	38	8	4	1	3	0	87	5	1170
2017	Shift worker	42	42	10	2	0	5	0	87	3	61
2017	Non-shift worker	42	37	11	3	2	5	0	83	5	1210
2014	Shift worker	44	37	12	3	2	1	0	83	5	68
2014	Non-shift worker	42	38	12	2	1	5	0	84	3	1291

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	56	29	7	2	0	4	2	90	2	48
2020	Non-shift worker	48	34	9	3	2	3	0	85	5	1261

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	58	28	6	0	2	1	4	91	2	48
2020	Non-shift worker	51	30	6	5	2	3	2	86	8	1263

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	71	24	2	2	0	0	96	2	48
2020	Non-shift worker	64	27	4	3	1	0	91	4	1265
2019	Shift worker	73	23	3	0	0	1	97	0	52
2019	Non-shift worker	57	34	6	2	1	0	91	3	1088
2018	Shift worker	51	43	7	0	0	0	93	0	40
2018	Non-shift worker	57	33	6	2	1	0	90	3	1172
2017	Shift worker	63	26	8	1	0	1	90	1	61
2017	Non-shift worker	52	38	6	3	2	0	90	4	1214
2014	Shift worker	51	41	4	3	1	0	92	4	67
2014	Non-shift worker	48	40	9	2	1	0	89	3	1290

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	65	26	9	0	0	0	91	0	48
2020	Non-shift worker	61	26	8	3	2	1	87	5	1259
2019	Shift worker	70	20	9	0	0	1	91	0	52
2019	Non-shift worker	56	31	9	2	1	0	87	4	1087
2018	Shift worker	64	28	2	5	0	2	93	5	40
2018	Non-shift worker	55	31	9	3	2	0	86	4	1170
2017	Shift worker	62	30	6	2	0	0	92	2	60
2017	Non-shift worker	50	32	10	3	3	1	83	6	1207
2014	Shift worker	37	43	13	6	0	1	81	6	68
2014	Non-shift worker	40	40	14	4	1	1	80	6	1293

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	60	38	2	0	0	0	98	0	47
2020	Non-shift worker	58	28	8	3	2	0	87	6	1258
2019	Shift worker	70	25	3	0	0	2	97	0	51
2019	Non-shift worker	52	33	9	4	2	0	86	5	1081
2018	Shift worker	59	35	0	5	0	2	95	5	40
2018	Non-shift worker	50	36	9	4	2	0	86	5	1172
2017	Shift worker	63	21	10	6	0	0	84	6	61
2017	Non-shift worker	46	37	9	4	2	0	84	7	1213
2014	Shift worker	38	43	11	7	0	1	82	8	68
2014	Non-shift worker	38	43	12	4	2	1	81	6	1291

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	63	21	13	0	0	2	0	87	0	48
2020	Non-shift worker	55	23	11	5	3	3	1	81	8	1263
2019	Shift worker	60	24	7	3	0	6	0	90	3	52
2019	Non-shift worker	51	24	11	7	3	3	1	78	11	1091
2018	Shift worker	63	21	7	6	4	0	0	84	9	40
2018	Non-shift worker	49	25	14	6	3	2	0	76	10	1174
2017	Shift worker	45	28	10	11	0	5	0	77	12	60
2017	Non-shift worker	43	26	14	7	5	5	0	73	12	1207
2014	Shift worker	39	31	12	13	3	3	0	72	16	68
2014	Non-shift worker	39	29	17	8	4	4	1	71	12	1292

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Shift worker	8	45	48	48
2020	Non-shift worker	27	40	33	1268
2019	Shift worker	41	32	27	52
2019	Non-shift worker	35	33	32	1093
2018	Shift worker	40	38	21	40
2018	Non-shift worker	33	37	29	1179
2017	Shift worker	28	38	34	60
2017	Non-shift worker	34	36	30	1214
2014	Shift worker	35	38	27	68
2014	Non-shift worker	34	33	33	1291

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Shift worker	0	40	8	0	48	4	19
2019	Non-shift worker	16	34	31	4	9	6	383
2018	Shift worker	5	25	9	10	51	0	15
2018	Non-shift worker	15	36	29	4	8	8	389
2017	Shift worker	9	27	9	12	44	0	17
2017	Non-shift worker	11	29	32	5	13	10	412
2014	Shift worker	7	34	22	20	9999	17	26
2014	Non-shift worker	13	35	35	5	9999	11	433

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Shift worker	11	89	51
2019	Non-shift worker	11	89	1092

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	32	16	14	0	0	34	4	77	0	48
2020	Non-shift worker	17	16	13	5	4	39	7	61	15	1264
2019	Shift worker	15	24	10	6	0	29	16	70	11	52
2019	Non-shift worker	18	16	18	6	4	29	8	55	16	1090
2018	Shift worker	27	13	8	7	0	38	8	74	12	39
2018	Non-shift worker	15	16	18	6	3	35	7	53	16	1174
2017	Shift worker	19	16	11	4	2	30	17	67	12	61
2017	Non-shift worker	13	17	17	5	4	35	9	53	18	1212
2014	Shift worker	14	16	19	4	5	26	17	52	16	68
2014	Non-shift worker	14	16	17	5	4	34	9	53	17	1290

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	46	31	10	2	0	10	0	86	2	48
2020	Non-shift worker	37	32	12	4	3	11	1	78	7	1264
2019	Shift worker	38	38	10	2	0	12	0	86	2	52
2019	Non-shift worker	38	33	14	4	3	6	1	77	7	1091
2018	Shift worker	31	41	11	0	0	14	4	87	0	39
2018	Non-shift worker	33	35	15	4	2	10	1	77	6	1176
2017	Shift worker	37	36	9	2	4	13	0	84	6	61
2017	Non-shift worker	29	34	16	4	3	13	1	72	9	1210
2014	Shift worker	29	21	17	5	3	22	4	67	11	68
2014	Non-shift worker	28	31	19	4	2	15	1	70	7	1289

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Shift worker	0	100	40
2018	Non-shift worker	5	95	1172

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	33	67	67

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	86	14	67

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	67

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	9	91	67

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	22	78	66

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	17	83	66

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	17	83	66

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	36	64	66

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	19	81	66

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	66

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	66

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	9	91	66

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	17	83	66

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	66

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	17	83	66

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	35	65	67

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	21	79	67

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	11	89	67

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	13	87	67

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	12	88	67

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	42	58	67

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	11	89	65

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	0	100	65

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	19	81	65

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	9	91	65

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	15	85	65

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	33	67	65

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	14	86	65

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	57	43	65

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Non-shift worker	69	31	65

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	33	20	8	0	0	32	6	87	0	48
2020	Non-shift worker	18	14	14	3	2	42	6	62	11	1262
2019	Shift worker	26	14	13	4	0	33	11	70	8	51
2019	Non-shift worker	18	16	19	2	3	34	8	58	9	1090
2018	Shift worker	23	13	6	5	0	50	4	77	10	39
2018	Non-shift worker	16	16	17	3	2	39	7	60	9	1171
2017	Shift worker	20	13	18	1	1	32	14	63	5	61
2017	Non-shift worker	14	18	16	2	2	40	8	61	8	1213
2014	Shift worker	17	11	21	5	0	35	12	52	9	68
2014	Non-shift worker	14	14	19	2	1	42	9	56	6	1291

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	33	8	2	0	8	0	89	2	48
2020	Non-shift worker	39	31	13	3	2	12	1	80	6	1258
2019	Shift worker	41	31	8	4	0	15	0	85	5	51
2019	Non-shift worker	41	31	14	3	2	8	1	79	5	1091
2018	Shift worker	31	39	11	2	0	17	0	85	2	40
2018	Non-shift worker	34	33	15	3	1	12	2	78	4	1172
2017	Shift worker	35	43	8	1	0	11	1	90	1	61
2017	Non-shift worker	31	35	14	2	2	15	2	79	5	1210
2014	Shift worker	25	30	14	5	0	22	4	74	7	68
2014	Non-shift worker	28	33	16	2	1	18	2	77	4	1291

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	49	14	9	18	6	0	4	66	25	48
2020	Non-shift worker	39	22	16	12	8	0	3	63	21	1265

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	32	16	11	12	0	2	60	23	48
2020	Non-shift worker	32	30	20	12	6	0	0	62	18	1257
2019	Shift worker	27	22	29	12	11	0	0	49	23	52
2019	Non-shift worker	22	30	22	10	13	0	1	53	24	1092
2018	Shift worker	31	10	25	19	7	2	7	44	29	40
2018	Non-shift worker	19	26	24	14	15	0	2	46	30	1178
2017	Shift worker	20	10	30	9	29	0	3	31	39	61
2017	Non-shift worker	20	21	21	16	19	0	2	42	36	1211

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	17	25	29	24	4	0	42	28	48
2020	Non-shift worker	16	26	27	17	13	0	42	31	1262
2019	Shift worker	36	21	27	9	7	0	57	16	52
2019	Non-shift worker	18	31	27	15	9	0	48	24	1091
2018	Shift worker	27	19	31	16	4	3	47	21	40
2018	Non-shift worker	15	26	31	17	10	0	41	28	1175
2017	Shift worker	19	27	26	15	10	3	48	25	61
2017	Non-shift worker	16	27	29	16	12	1	43	28	1214

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	21	19	37	21	2	0	40	23	47
2020	Non-shift worker	21	29	26	14	9	0	50	24	1263
2019	Shift worker	43	21	19	12	5	0	64	17	52
2019	Non-shift worker	22	32	26	12	8	0	54	20	1082
2018	Shift worker	23	32	26	13	2	3	57	16	40
2018	Non-shift worker	18	31	26	16	8	1	50	24	1176
2017	Shift worker	39	23	20	9	6	3	64	15	60
2017	Non-shift worker	20	27	25	16	10	1	48	27	1211

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	23	29	34	10	4	0	0	52	14	47
2020	Non-shift worker	23	23	25	16	12	0	1	47	28	1256
2019	Shift worker	40	27	11	16	7	0	0	67	22	52
2019	Non-shift worker	21	26	26	14	11	0	1	48	25	1085
2018	Shift worker	25	30	18	10	11	0	5	59	22	40
2018	Non-shift worker	19	26	25	17	11	1	1	46	29	1176
2017	Shift worker	29	26	21	11	11	0	3	56	23	61
2017	Non-shift worker	19	24	26	17	13	1	2	44	30	1214

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	42	29	23	4	0	0	2	73	4	48
2020	Non-shift worker	40	27	15	9	7	0	3	69	16	1257
2019	Shift worker	58	25	11	2	2	0	3	85	4	52
2019	Non-shift worker	48	25	12	7	4	0	4	76	11	1088
2018	Shift worker	39	25	8	14	0	0	14	74	17	40
2018	Non-shift worker	42	26	14	7	5	0	4	72	13	1169
2017	Shift worker	39	22	11	5	6	1	15	73	14	61
2017	Non-shift worker	40	25	16	6	5	0	8	70	13	1212

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	35	37	12	9	7	0	72	16	48
2020	Non-shift worker	29	25	23	12	11	0	54	23	1263
2019	Shift worker	39	34	13	1	11	2	75	13	52
2019	Non-shift worker	33	31	19	9	7	1	65	16	1086
2018	Shift worker	40	17	20	7	13	3	58	20	39
2018	Non-shift worker	29	28	22	11	9	1	58	20	1174
2017	Shift worker	36	18	23	14	7	3	55	21	61
2017	Non-shift worker	28	30	22	12	8	1	58	20	1211

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	34	22	13	14	6	2	9	63	23	47
2020	Non-shift worker	29	23	21	12	9	0	5	55	22	1259

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	40	14	4	2	2	0	79	7	46
2020	Non-shift worker	34	35	19	7	3	0	1	70	10	1264
2019	Shift worker	53	21	19	2	2	3	0	77	4	52
2019	Non-shift worker	28	36	20	9	4	0	1	66	13	1091
2018	Shift worker	39	38	14	8	0	1	0	78	8	40
2018	Non-shift worker	26	35	23	11	4	1	1	62	15	1175
2017	Shift worker	37	31	14	5	2	3	8	77	8	61
2017	Non-shift worker	29	31	21	11	5	1	1	61	17	1210

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	36	27	2	5	2	0	65	7	46
2020	Non-shift worker	25	35	24	10	5	0	1	60	15	1260
2019	Shift worker	52	26	17	2	3	0	0	77	6	52
2019	Non-shift worker	22	36	23	13	5	0	1	59	17	1089
2018	Shift worker	38	27	27	2	2	0	5	67	4	40
2018	Non-shift worker	20	35	27	11	4	1	1	56	16	1175
2017	Shift worker	36	23	20	7	5	1	8	65	13	61
2017	Non-shift worker	23	32	23	13	7	1	1	56	21	1208

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	30	15	14	0	0	0	71	14	46
2020	Non-shift worker	35	32	18	9	4	0	1	68	14	1259
2019	Shift worker	38	34	14	6	8	0	0	72	14	51
2019	Non-shift worker	30	33	21	10	6	0	1	63	16	1091
2018	Shift worker	18	45	16	18	0	0	3	65	19	40
2018	Non-shift worker	26	32	23	12	5	1	1	59	18	1173
2017	Shift worker	31	30	20	13	2	0	4	63	16	61
2017	Non-shift worker	27	29	22	13	7	0	2	57	20	1211

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	53	27	16	2	2	0	80	4	46
2020	Non-shift worker	52	24	12	7	4	1	78	10	1260
2019	Shift worker	57	20	15	7	2	0	77	9	52
2019	Non-shift worker	48	26	13	7	5	1	75	11	1087

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	29	21	19	0	0	0	61	19	46
2020	Non-shift worker	30	30	22	12	6	0	0	60	18	1261

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	31	32	19	16	2	0	0	63	18	47
2020	Non-shift worker	29	30	24	11	5	1	0	60	16	1265
2019	Shift worker	47	32	15	5	2	0	0	78	7	52
2019	Non-shift worker	33	33	20	9	4	0	1	67	13	1083
2018	Shift worker	24	31	29	9	2	1	5	58	11	40
2018	Non-shift worker	30	32	22	10	5	0	1	63	15	1166
2017	Shift worker	32	30	23	1	2	3	8	70	4	61
2017	Non-shift worker	31	32	20	9	6	0	1	64	15	1208

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	53	14	20	7	0	4	2	71	8	48
2020	Non-shift worker	44	29	15	7	2	0	2	75	10	1254
2019	Shift worker	74	16	10	0	0	0	0	90	0	52
2019	Non-shift worker	60	23	9	4	2	0	1	84	6	1084
2018	Shift worker	54	29	11	0	2	0	5	87	2	40
2018	Non-shift worker	53	26	12	4	2	0	2	81	7	1172
2017	Shift worker	52	21	15	2	0	0	9	80	3	61
2017	Non-shift worker	57	25	11	4	2	0	1	83	6	1212

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	28	19	10	5	0	0	66	15	48
2020	Non-shift worker	29	39	21	7	4	0	0	68	11	1260

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	60	23	6	5	4	0	2	84	9	48
2020	Non-shift worker	66	18	8	2	1	1	5	89	3	1259
2019	Shift worker	79	10	0	1	5	0	5	94	6	52
2019	Non-shift worker	78	9	4	1	1	1	7	94	2	1086
2018	Shift worker	79	5	9	0	0	1	5	90	0	40
2018	Non-shift worker	72	14	5	1	1	0	6	92	3	1173

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	84	4	6	2	0	0	4	92	2	48
2020	Non-shift worker	81	8	4	2	2	1	3	92	4	1263
2019	Shift worker	76	11	6	0	2	1	3	92	2	52
2019	Non-shift worker	75	10	6	2	3	1	2	87	6	1079
2018	Shift worker	80	5	4	0	6	3	3	90	6	40
2018	Non-shift worker	74	11	5	3	3	1	4	89	6	1171
2017	Shift worker	75	7	5	4	1	0	7	89	6	61
2017	Non-shift worker	76	10	5	2	3	1	4	90	5	1211

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	69	15	12	2	0	2	86	2	46
2020	Non-shift worker	72	16	6	2	2	2	90	4	1255
2019	Shift worker	60	30	1	5	2	1	92	6	52
2019	Non-shift worker	58	25	10	3	2	2	85	5	1081
2018	Shift worker	74	16	2	4	2	2	92	6	40
2018	Non-shift worker	59	25	9	3	1	1	86	5	1174
2017	Shift worker	66	16	8	4	0	6	87	4	61
2017	Non-shift worker	58	26	9	3	2	3	86	5	1213

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	71	13	6	8	0	0	2	86	8	48
2020	Non-shift worker	71	14	7	4	3	0	2	86	7	1254
2019	Shift worker	72	14	5	5	3	0	1	87	8	52
2019	Non-shift worker	64	17	8	5	4	0	2	83	9	1076
2018	Shift worker	73	16	0	4	2	0	5	94	6	40
2018	Non-shift worker	59	18	11	7	4	0	1	78	11	1172
2017	Shift worker	65	13	6	6	1	2	6	85	8	60
2017	Non-shift worker	60	18	9	5	4	0	3	81	10	1209

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	76	4	6	0	0	14	93	0	48
2020	Non-shift worker	60	10	5	2	1	22	89	4	1257
2019	Shift worker	68	8	0	0	2	23	98	2	50
2019	Non-shift worker	58	13	5	2	1	20	89	4	1078
2018	Shift worker	76	2	0	4	0	18	95	5	40
2018	Non-shift worker	53	14	6	2	1	25	89	3	1168
2017	Shift worker	66	7	0	3	0	24	96	4	61
2017	Non-shift worker	55	13	4	2	1	24	91	4	1209

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	82	12	4	0	0	2	96	0	48
2020	Non-shift worker	74	16	5	1	0	3	93	2	1268
2019	Shift worker	72	15	2	1	0	9	96	2	52
2019	Non-shift worker	75	14	5	1	0	4	93	1	1078
2018	Shift worker	74	12	0	5	2	7	92	8	40
2018	Non-shift worker	71	17	6	1	1	5	92	2	1170
2017	Shift worker	68	14	6	3	0	9	90	3	61
2017	Non-shift worker	68	17	6	1	0	7	93	1	1205

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	64	12	8	10	6	0	0	76	16	48
2020	Non-shift worker	75	14	4	2	2	1	2	91	4	1267
2019	Shift worker	58	21	3	8	9	0	2	80	17	51
2019	Non-shift worker	76	10	5	3	3	0	3	88	6	1086
2018	Shift worker	70	7	6	8	6	0	3	80	14	40
2018	Non-shift worker	71	13	5	3	4	0	4	88	7	1176
2017	Shift worker	60	9	10	10	5	0	7	74	16	61
2017	Non-shift worker	66	14	6	4	4	0	5	85	9	1214

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	30	17	2	3	0	78	5	48
2020	Non-shift worker	42	31	16	6	3	1	74	9	1268
2019	Shift worker	48	25	14	0	13	0	73	13	52
2019	Non-shift worker	51	28	15	3	2	1	80	5	1085
2018	Shift worker	47	16	20	11	0	6	67	12	40
2018	Non-shift worker	44	28	17	6	3	2	74	9	1170
2017	Shift worker	54	17	12	10	1	6	76	11	61
2017	Non-shift worker	50	27	14	4	2	2	79	6	1206

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	30	37	18	11	4	0	0	67	15	48
2020	Non-shift worker	27	40	23	7	2	0	0	67	10	1265

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	19	24	48	8	0	0	43	8	48
2020	Non-shift worker	13	34	35	14	4	0	47	18	1268
2019	Shift worker	26	39	30	3	2	0	65	5	51
2019	Non-shift worker	17	34	36	9	3	0	52	12	1092
2018	Shift worker	27	27	33	6	5	3	55	11	40
2018	Non-shift worker	13	34	37	14	3	0	46	17	1180
2017	Shift worker	13	36	39	8	4	0	49	12	61
2017	Non-shift worker	10	32	39	13	5	0	42	18	1213

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	0	15	53	19	11	2	31	16	46
2020	Non-shift worker	9	21	37	22	10	0	33	30	1265
2019	Shift worker	5	17	25	39	15	0	54	21	52
2019	Non-shift worker	6	18	38	26	11	0	38	24	1079
2018	Shift worker	2	21	29	21	26	0	48	23	40
2018	Non-shift worker	7	18	40	24	11	0	35	26	1166
2017	Shift worker	9	15	26	34	16	0	50	23	61
2017	Non-shift worker	7	19	40	22	11	0	33	26	1212

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	41	41	6	4	0	9	89	4	48
2020	Non-shift worker	43	42	9	4	1	1	86	5	1264
2019	Shift worker	48	31	9	10	0	2	80	10	51
2019	Non-shift worker	46	42	8	2	1	0	89	3	1084
2018	Shift worker	51	35	4	4	0	7	92	4	40
2018	Non-shift worker	46	41	7	3	1	1	89	4	1171
2017	Shift worker	36	36	17	9	1	1	73	10	61
2017	Non-shift worker	39	45	8	3	2	3	86	5	1209

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	38	38	6	11	0	6	0	82	12	48
2020	Non-shift worker	38	36	12	8	3	3	0	76	11	1262

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	61	24	4	6	3	2	0	86	9	48
2020	Non-shift worker	49	29	9	8	4	1	0	79	12	1263

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	59	22	10	0	0	8	0	89	0	48
2020	Non-shift worker	59	25	8	4	2	2	1	85	6	1257

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	29	15	2	0	0	83	2	48
2020	Non-shift worker	40	37	11	8	4	1	78	12	1264
2019	Shift worker	41	41	10	8	0	0	82	8	52
2019	Non-shift worker	34	42	13	6	4	0	77	10	1089
2018	Shift worker	42	31	19	2	2	4	76	4	40
2018	Non-shift worker	34	41	13	8	3	1	76	11	1179
2017	Shift worker	22	55	15	6	0	1	79	6	61
2017	Non-shift worker	24	47	13	10	5	2	72	15	1213

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	39	4	2	0	0	0	94	2	48
2020	Non-shift worker	38	45	9	6	1	0	0	84	7	1265

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	53	35	4	8	0	0	0	88	8	48
2020	Non-shift worker	36	43	10	9	2	1	0	80	10	1256

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	48	33	7	4	2	0	6	86	7	47
2020	Non-shift worker	34	40	17	6	1	1	1	76	7	1258

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	55	33	8	0	0	0	4	92	0	48
2020	Non-shift worker	50	36	9	2	1	1	1	88	4	1262

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	84	16	0	0	0	0	0	100	0	48
2020	Non-shift worker	81	15	2	0	0	2	0	98	1	1262

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	58	27	11	2	0	0	2	87	2	48
2020	Non-shift worker	56	34	6	2	0	1	0	91	2	1263

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	62	25	2	9	0	2	0	89	9	48
2020	Non-shift worker	59	28	6	4	2	1	0	87	6	1263

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	58	32	6	4	0	0	0	90	4	47
2020	Non-shift worker	57	29	8	3	1	1	0	87	5	1263

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	11	89	48
2020	Non-shift worker	8	92	1262

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	12	88	48
2020	Non-shift worker	11	89	1265
2019	Shift worker	15	85	52
2019	Non-shift worker	15	85	1090
2017	Shift worker	8	92	61
2017	Non-shift worker	15	85	1213
2014	Shift worker	13	87	68
2014	Non-shift worker	13	87	1290

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	86	14	189
2014	Shift worker	90	10	10
2014	Non-shift worker	82	18	165

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2017	Non-shift worker	53	33	8	4	2	0	0	86	6	162
2014	Non-shift worker	58	31	3	6	0	1	2	91	6	135

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	47	40	10	3	0	0	0	87	3	48
2020	Non-shift worker	56	28	5	4	2	2	3	88	6	1268

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	27	49	22	2	64	36	48
2020	Non-shift worker	30	51	18	1	64	36	1268

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Shift worker	47	53	13
2020	Non-shift worker	37	63	376

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	16	45	7	8	7	16	0	73	18	13
2020	Non-shift worker	20	31	16	15	12	1	5	54	29	375

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	8	38	7	23	15	8	0	50	42	13
2020	Non-shift worker	8	18	16	21	33	2	2	27	56	374

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Shift worker	39	8	16	6	8	2	21	61	19	48
2020	Non-shift worker	40	17	15	9	8	2	10	64	19	1268
2019	Shift worker	39	24	10	7	11	0	10	69	20	52
2019	Non-shift worker	34	20	15	12	12	0	7	58	26	1076
2018	Shift worker	44	19	11	4	10	0	12	72	16	39
2018	Non-shift worker	34	16	18	12	12	1	8	55	26	1176

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Canadian Heritage by Question 100. Are you currently a shift worker?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 63a. From whom did you experience discrimination on the job? Co-workers

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 63g. From whom did you experience discrimination on the job? Other

Question 64a. Please indicate the type of discrimination you experienced. Race

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Question 64c. Please indicate the type of discrimination you experienced. Colour

Question 64e. Please indicate the type of discrimination you experienced. Age

Question 64f. Please indicate the type of discrimination you experienced. Sex

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)