2020 Public Service Employee Survey Results for Canadian Heritage by Question 106. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	34	53	3	9	1	87	10	70
2020	IS-03	50	36	0	14	0	86	14	14
2020	IS-04	33	54	8	4	0	88	4	24
2020	IS-05	25	69	0	6	0	94	6	16

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	72	23	3	1	1	96	1	71
2020	IS-04	58	33	4	4	0	92	4	24
2020	IS-05	75	19	0	0	6	100	0	16
2017	IS	60	36	1	3	0	96	3	72
2017	IS-03	69	23	8	0	0	92	0	13
2017	IS-04	73	27	0	0	0	100	0	22
2017	IS-05	43	49	0	7	0	93	7	14
2017	IS-06	49	51	0	0	0	100	0	16
2014	IS	67	25	5	3	0	92	3	74
2014	IS-04	62	31	3	3	0	93	3	27
2014	IS-05	88	0	6	6	0	88	6	16
2014	IS-06	50	43	7	0	0	93	0	14

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	45	34	11	7	1	1	80	9	71
2020	IS-04	42	38	13	4	4	0	79	8	24
2020	IS-05	31	44	6	19	0	0	75	19	16
2019	IS	45	36	7	7	3	2	82	11	58
2019	IS-03	50	20	20	10	0	0	70	10	10
2019	IS-04	45	36	0	5	9	5	86	14	22
2019	IS-05	40	47	0	13	0	0	87	13	15
2017	IS	42	42	9	4	3	0	84	7	72
2017	IS-03	54	15	8	8	15	0	69	23	13
2017	IS-04	45	50	5	0	0	0	95	0	22
2017	IS-05	22	71	7	0	0	0	93	0	14
2017	IS-06	38	36	14	12	0	0	74	12	16
2014	IS	48	36	4	11	1	0	84	12	74
2014	IS-04	47	39	3	7	3	0	86	10	27
2014	IS-05	50	38	0	13	0	0	88	13	16
2014	IS-06	36	50	7	7	0	0	86	7	14

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	41	47	9	0	0	1	1	91	0	70
2020	IS-04	38	46	13	0	0	4	0	87	0	24
2020	IS-05	47	47	7	0	0	0	0	93	0	15
2019	IS	33	48	10	3	3	0	2	82	7	58
2019	IS-03	40	50	10	0	0	0	0	90	0	10
2019	IS-04	36	36	14	5	9	0	0	73	14	22
2019	IS-05	33	53	7	7	0	0	0	87	7	15
2018	IS	35	44	12	7	1	0	0	79	9	68
2018	IS-03	27	64	0	9	0	0	0	91	9	11
2018	IS-04	33	50	8	8	0	0	0	83	8	24
2018	IS-05	47	29	6	12	6	0	0	76	18	17
2017	IS	32	49	14	6	0	0	0	81	6	72
2017	IS-03	31	62	8	0	0	0	0	92	0	13
2017	IS-04	46	27	18	9	0	0	0	73	9	22
2017	IS-05	21	57	14	7	0	0	0	78	7	14
2017	IS-06	25	56	12	6	0	0	0	82	6	16
2014	IS	37	40	11	7	3	0	3	79	10	73
2014	IS-04	37	35	7	7	7	0	7	77	15	27
2014	IS-05	47	40	13	0	0	0	0	87	0	15
2014	IS-06	36	43	14	7	0	0	0	79	7	14

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	42	43	7	7	0	0	86	7	69
2020	IS-04	33	46	8	13	0	0	79	13	24
2019	IS	44	42	7	4	4	0	86	7	57
2019	IS-03	50	50	0	0	0	0	100	0	10
2019	IS-04	38	33	14	5	10	0	71	14	21
2019	IS-05	47	40	7	7	0	0	87	7	15
2017	IS	44	42	9	4	0	0	86	4	72
2017	IS-03	46	39	0	15	0	0	85	15	13
2017	IS-04	64	32	5	0	0	0	95	0	22
2017	IS-05	28	51	14	7	0	0	78	7	14
2017	IS-06	32	51	17	0	0	0	83	0	16
2014	IS	45	47	0	5	1	1	93	7	73
2014	IS-04	47	39	0	7	3	3	89	11	27
2014	IS-05	50	50	0	0	0	0	100	0	16
2014	IS-06	38	62	0	0	0	0	100	0	13

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	56	31	4	6	3	87	8	71
2020	IS-04	58	33	8	0	0	92	0	24
2020	IS-05	50	38	0	6	6	88	13	16
2019	IS	55	31	7	3	3	86	7	58
2019	IS-03	70	20	0	10	0	90	10	10
2019	IS-04	55	27	9	5	5	82	9	22
2019	IS-05	47	53	0	0	0	100	0	15
2018	IS	38	37	13	4	7	75	12	68
2018	IS-03	45	27	18	0	9	73	9	11
2018	IS-04	58	17	13	8	4	75	13	24
2018	IS-05	24	59	6	0	12	82	12	17
2017	IS	49	33	10	7	1	81	8	72
2017	IS-03	77	23	0	0	0	100	0	13
2017	IS-04	59	32	5	5	0	91	5	22
2017	IS-05	22	42	14	22	0	64	22	14
2017	IS-06	43	37	14	0	6	80	6	16
2014	IS	38	37	12	9	4	75	13	74
2014	IS-04	44	35	7	3	10	79	14	27
2014	IS-05	31	44	25	0	0	75	0	16
2014	IS-06	21	36	21	21	0	57	21	14

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	46	41	4	4	4	87	9	70
2020	IS-04	33	54	4	8	0	88	8	24
2020	IS-05	44	50	0	0	6	94	6	16
2020	IS-06	50	29	0	7	14	79	21	14
2019	IS	29	47	12	5	7	76	12	58
2019	IS-03	20	70	10	0	0	90	0	10
2019	IS-04	32	32	18	0	18	64	18	22
2019	IS-05	27	53	7	13	0	80	13	15
2018	IS	29	54	9	4	3	84	7	68
2018	IS-03	36	64	0	0	0	100	0	11
2018	IS-04	33	46	8	4	8	79	13	24
2018	IS-05	24	65	12	0	0	88	0	17
2017	IS	38	46	7	7	1	85	8	71
2017	IS-03	54	38	0	8	0	92	8	13
2017	IS-04	32	50	5	9	5	82	14	22
2017	IS-05	22	56	14	7	0	78	7	14
2017	IS-06	39	55	7	0	0	93	0	15
2014	IS	34	38	11	11	7	72	17	74
2014	IS-04	30	35	7	14	14	65	28	27
2014	IS-05	38	38	13	13	0	75	13	16
2014	IS-06	50	21	29	0	0	71	0	14

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	42	42	10	4	1	0	85	6	71
2020	IS-04	42	50	4	4	0	0	92	4	24
2020	IS-05	38	44	13	6	0	0	81	6	16
2019	IS	33	33	17	10	5	2	67	16	58
2019	IS-03	40	40	10	0	0	10	89	0	10
2019	IS-04	36	18	18	23	5	0	55	27	22
2019	IS-05	27	40	13	7	13	0	67	20	15
2018	IS	28	40	19	6	7	0	68	13	68
2018	IS-03	55	36	9	0	0	0	91	0	11
2018	IS-04	42	33	4	4	17	0	75	21	24
2018	IS-05	12	47	24	12	6	0	59	18	17
2017	IS	36	38	16	6	4	0	74	10	70
2017	IS-03	54	31	15	0	0	0	85	0	13
2017	IS-04	33	48	10	0	10	0	81	10	21
2017	IS-05	29	36	20	7	7	0	65	14	14
2017	IS-06	32	46	22	0	0	0	78	0	15
2014	IS	25	32	16	20	7	1	57	27	74
2014	IS-04	34	21	10	21	14	0	55	35	27
2014	IS-05	13	56	19	13	0	0	69	13	16
2014	IS-06	29	43	7	21	0	0	71	21	14

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	32	48	8	8	1	1	81	10	71
2020	IS-04	21	63	4	4	4	4	87	9	24
2020	IS-05	31	50	6	13	0	0	81	13	16
2019	IS	28	47	12	10	3	0	74	14	58
2019	IS-03	30	60	0	10	0	0	90	10	10
2019	IS-04	36	27	14	14	9	0	64	23	22
2019	IS-05	27	53	20	0	0	0	80	0	15
2018	IS	24	51	18	6	1	0	75	7	68
2018	IS-03	27	55	9	9	0	0	82	9	11
2018	IS-04	33	46	13	4	4	0	79	8	24
2018	IS-05	18	47	24	12	0	0	65	12	17
2017	IS	28	39	19	10	4	0	67	14	71
2017	IS-03	46	38	8	8	0	0	85	8	13
2017	IS-04	36	36	9	9	9	0	73	18	22
2017	IS-05	15	34	22	29	0	0	49	29	14
2017	IS-06	27	32	35	0	7	0	59	7	15

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	35	51	10	3	1	0	86	4	71
2020	IS-04	17	63	17	4	0	0	79	4	24
2020	IS-05	31	56	13	0	0	0	88	0	16
2019	IS	33	49	9	4	4	2	84	7	57
2019	IS-03	20	60	0	10	0	10	89	11	10
2019	IS-04	18	50	18	5	9	0	68	14	22
2019	IS-05	57	36	7	0	0	0	93	0	14
2018	IS	41	49	6	3	0	1	91	3	68
2018	IS-03	45	55	0	0	0	0	100	0	11
2018	IS-04	42	50	4	4	0	0	92	4	24
2018	IS-05	35	53	6	0	0	6	94	0	17
2017	IS	34	46	11	6	3	0	80	8	71
2017	IS-03	39	38	15	0	8	0	77	8	13
2017	IS-04	41	32	18	9	0	0	73	9	22
2017	IS-05	29	56	7	7	0	0	86	7	14
2017	IS-06	33	60	0	0	7	0	93	7	15
2014	IS	31	48	13	4	4	0	79	8	74
2014	IS-04	27	39	21	7	7	0	65	14	27
2014	IS-05	31	63	6	0	0	0	94	0	16
2014	IS-06	43	43	7	7	0	0	86	7	14

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	42	41	10	6	1	83	7	71
2020	IS-04	38	46	8	8	0	83	8	24
2020	IS-05	25	56	19	0	0	81	0	16
2019	IS	43	31	12	10	3	74	14	58
2019	IS-03	40	50	10	0	0	90	0	10
2019	IS-04	41	23	14	18	5	64	23	22
2019	IS-05	47	33	7	7	7	80	13	15
2018	IS	24	51	12	9	4	75	13	68
2018	IS-03	45	45	0	9	0	91	9	11
2018	IS-04	29	38	8	13	13	67	25	24
2018	IS-05	18	59	18	6	0	76	6	17
2017	IS	34	49	9	3	6	83	8	71
2017	IS-03	54	31	8	8	0	85	8	13
2017	IS-04	32	50	5	5	9	82	14	22
2017	IS-05	29	57	0	0	14	86	14	14
2017	IS-06	26	60	15	0	0	85	0	15

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	49	41	7	3	0	90	3	70
2020	IS-04	42	42	8	8	0	83	8	24
2020	IS-05	44	56	0	0	0	100	0	16
2020	IS-06	57	29	14	0	0	86	0	14
2019	IS	55	26	10	7	2	81	9	58
2019	IS-03	40	60	0	0	0	100	0	10
2019	IS-04	45	18	18	14	5	64	18	22
2019	IS-05	73	20	7	0	0	93	0	15
2018	IS	40	47	10	0	3	87	3	68
2018	IS-03	45	55	0	0	0	100	0	11
2018	IS-04	29	42	21	0	8	71	8	24
2018	IS-05	35	65	0	0	0	100	0	17
2017	IS	50	36	11	1	1	86	3	71
2017	IS-03	62	31	8	0	0	92	0	13
2017	IS-04	45	32	14	5	5	77	9	22
2017	IS-05	44	49	7	0	0	93	0	14
2017	IS-06	46	48	7	0	0	93	0	15
2014	IS	46	40	7	7	1	85	8	74
2014	IS-04	37	42	3	14	3	79	17	27
2014	IS-05	44	44	13	0	0	88	0	16
2014	IS-06	50	36	14	0	0	86	0	14

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	33	49	11	6	1	0	81	7	70
2020	IS-04	33	46	17	4	0	0	79	4	24
2020	IS-05	13	60	13	13	0	0	73	13	15
2019	IS	26	48	10	9	7	0	74	16	58
2019	IS-03	30	30	30	0	10	0	60	10	10
2019	IS-04	27	41	5	18	9	0	68	27	22
2019	IS-05	7	73	7	7	7	0	80	13	15
2018	IS	13	53	18	10	6	0	66	16	68
2018	IS-03	18	64	9	9	0	0	82	9	11
2018	IS-04	13	46	21	13	8	0	58	21	24
2018	IS-05	18	47	24	6	6	0	65	12	17
2017	IS	34	40	17	7	3	0	74	10	72
2017	IS-03	54	23	15	0	8	0	77	8	13
2017	IS-04	32	41	18	5	5	0	73	9	22
2017	IS-05	15	49	22	14	0	0	64	14	14
2017	IS-06	37	45	12	6	0	0	82	6	16
2014	IS	29	32	11	21	7	1	61	28	74
2014	IS-04	30	21	17	14	14	3	53	29	27
2014	IS-05	19	38	13	31	0	0	56	31	16
2014	IS-06	36	29	7	29	0	0	64	29	14

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	42	42	10	4	1	0	85	6	71
2020	IS-04	38	42	17	4	0	0	79	4	24
2020	IS-05	25	56	6	13	0	0	81	13	16
2019	IS	37	39	12	9	4	0	75	12	57
2019	IS-03	40	40	10	10	0	0	80	10	10
2019	IS-04	27	27	18	18	9	0	55	27	22
2019	IS-05	40	47	13	0	0	0	87	0	15
2018	IS	19	50	16	9	4	1	70	13	68
2018	IS-03	27	55	9	9	0	0	82	9	11
2018	IS-04	21	38	17	13	8	4	61	22	24
2018	IS-05	18	47	24	6	6	0	65	12	17
2017	IS	45	34	11	10	0	0	79	10	72
2017	IS-03	54	38	0	8	0	0	92	8	13
2017	IS-04	45	27	14	14	0	0	73	14	22
2017	IS-05	22	49	14	14	0	0	71	14	14
2017	IS-06	55	25	20	0	0	0	80	0	16
2014	IS	38	25	17	12	8	0	63	20	74
2014	IS-04	37	28	14	7	14	0	65	21	27
2014	IS-05	25	31	25	13	6	0	56	19	16
2014	IS-06	43	21	14	21	0	0	64	21	14

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	46	43	7	0	3	0	1	90	3	70
2020	IS-04	35	52	13	0	0	0	0	87	0	23
2020	IS-05	44	44	6	0	6	0	0	88	6	16
2019	IS	36	41	16	5	2	0	0	78	7	58
2019	IS-03	60	30	10	0	0	0	0	90	0	10
2019	IS-04	36	32	14	14	5	0	0	68	18	22
2019	IS-05	27	60	13	0	0	0	0	87	0	15
2018	IS	21	51	21	4	3	0	0	72	7	68
2018	IS-03	45	36	18	0	0	0	0	82	0	11
2018	IS-04	17	50	17	13	4	0	0	67	17	24
2018	IS-05	24	41	35	0	0	0	0	65	0	17
2017	IS	35	39	17	4	3	3	0	76	7	72
2017	IS-03	47	53	0	0	0	0	0	100	0	13
2017	IS-04	41	41	9	0	9	0	0	82	9	22
2017	IS-05	15	28	42	7	0	7	0	47	8	14
2017	IS-06	37	31	14	12	0	6	0	72	13	16
2014	IS	38	32	15	13	3	0	0	70	16	74
2014	IS-04	37	28	10	17	7	0	0	65	24	27
2014	IS-05	31	38	25	6	0	0	0	69	6	16
2014	IS-06	43	21	21	14	0	0	0	64	14	14

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	51	41	6	1	1	92	3	71
2020	IS-04	42	50	4	4	0	92	4	24
2020	IS-05	44	44	6	0	6	88	6	16
2019	IS	43	38	10	7	2	81	9	58
2019	IS-03	50	50	0	0	0	100	0	10
2019	IS-04	41	23	18	14	5	64	18	22
2019	IS-05	47	47	0	7	0	93	7	15
2018	IS	38	50	7	1	3	88	4	68
2018	IS-03	55	45	0	0	0	100	0	11
2018	IS-04	33	46	8	4	8	79	13	24
2018	IS-05	35	53	12	0	0	88	0	17
2017	IS	50	35	11	1	3	85	4	72
2017	IS-03	69	8	23	0	0	77	0	13
2017	IS-04	50	36	5	0	9	86	9	22
2017	IS-05	36	49	14	0	0	86	0	14
2017	IS-06	43	51	6	0	0	94	0	16
2014	IS	41	37	9	9	4	78	13	74
2014	IS-04	41	31	7	17	3	72	21	27
2014	IS-05	44	44	0	6	6	88	13	16
2014	IS-06	50	21	29	0	0	71	0	14

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	36	40	13	4	6	1	0	77	10	70
2020	IS-04	46	46	4	4	0	0	0	92	4	24
2020	IS-05	20	53	13	0	13	0	0	73	13	15
2019	IS	37	37	18	7	2	0	0	74	9	57
2019	IS-03	50	30	20	0	0	0	0	80	0	10
2019	IS-04	45	32	18	5	0	0	0	77	5	22
2019	IS-05	20	47	20	13	0	0	0	67	13	15
2018	IS	35	38	19	7	1	0	0	72	9	69
2018	IS-03	50	33	17	0	0	0	0	83	0	12
2018	IS-04	46	38	13	4	0	0	0	83	4	24
2018	IS-05	24	41	24	6	6	0	0	65	12	17
2017	IS	30	47	11	9	3	0	0	77	11	72
2017	IS-03	61	31	8	0	0	0	0	92	0	13
2017	IS-04	27	64	5	5	0	0	0	91	5	22
2017	IS-05	34	36	22	7	0	0	0	71	7	14
2017	IS-06	6	42	19	20	13	0	0	49	33	16
2014	IS	43	38	15	1	0	0	3	84	1	74
2014	IS-04	54	28	14	0	0	0	3	86	0	27
2014	IS-05	38	56	6	0	0	0	0	94	0	16
2014	IS-06	7	64	21	7	0	0	0	71	7	14

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	10	25	52	6	6	1	0	11	36	71
2020	IS-04	0	25	63	4	4	4	0	9	26	24
2020	IS-05	19	13	50	13	6	0	0	19	31	16
2019	IS	5	29	40	19	7	0	0	26	34	58
2019	IS-03	0	50	20	20	10	0	0	30	50	10
2019	IS-04	0	23	41	23	14	0	0	36	23	22
2019	IS-05	7	40	47	7	0	0	0	7	47	15
2018	IS	9	28	38	19	4	1	0	24	37	68
2018	IS-03	18	36	27	18	0	0	0	18	55	11
2018	IS-04	8	13	42	21	13	4	0	35	22	24
2018	IS-05	6	41	35	18	0	0	0	18	47	17
2017	IS	9	26	51	11	1	1	0	13	36	71
2017	IS-03	0	30	46	24	0	0	0	24	30	13
2017	IS-04	5	24	62	5	5	0	0	10	28	21
2017	IS-05	0	29	64	7	0	0	0	7	29	14
2017	IS-06	20	23	44	12	0	0	0	12	44	16
2014	IS	4	32	37	17	5	0	5	23	38	74
2014	IS-04	0	32	42	14	9	0	3	24	33	27
2014	IS-05	0	44	38	13	0	0	6	13	47	16
2014	IS-06	0	43	36	21	0	0	0	21	43	14

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	3	3	30	44	17	4	0	63	6	71
2020	IS-04	0	4	29	46	13	8	0	64	5	24
2020	IS-05	6	6	31	38	19	0	0	56	13	16
2019	IS	0	12	36	34	14	2	2	50	13	58
2019	IS-03	0	30	10	40	0	10	10	50	38	10
2019	IS-04	0	5	41	36	18	0	0	55	5	22
2019	IS-05	0	20	40	33	7	0	0	40	20	15
2018	IS	12	10	38	25	12	3	0	38	23	68
2018	IS-03	0	18	36	18	27	0	0	45	18	11
2018	IS-04	21	13	33	21	8	4	0	30	35	24
2018	IS-05	6	12	35	24	18	6	0	44	19	17
2017	IS	8	14	27	24	21	3	3	48	24	71
2017	IS-03	8	23	8	15	39	0	8	59	33	13
2017	IS-04	10	10	28	33	19	0	0	52	19	21
2017	IS-05	14	6	28	29	14	8	0	47	22	14
2017	IS-06	6	12	45	6	24	6	0	33	19	16
2014	IS	3	7	33	26	18	5	8	51	11	74
2014	IS-04	0	14	25	14	37	7	3	57	16	27
2014	IS-05	0	0	38	31	6	6	19	50	0	16
2014	IS-06	0	0	64	36	0	0	0	36	0	14

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	14	35	38	10	1	1	0	11	50	71
2020	IS-04	4	46	46	4	0	0	0	4	50	24
2020	IS-05	19	31	31	13	6	0	0	19	50	16
2019	IS	19	24	41	12	2	2	0	14	44	58
2019	IS-03	20	20	50	0	0	10	0	0	44	10
2019	IS-04	9	23	50	14	5	0	0	18	32	22
2019	IS-05	33	27	27	13	0	0	0	13	60	15
2018	IS	19	30	37	10	1	1	0	12	50	67
2018	IS-03	36	18	27	9	9	0	0	18	55	11
2018	IS-04	13	35	39	9	0	4	0	9	50	23
2018	IS-05	18	35	35	12	0	0	0	12	53	17
2017	IS	12	42	33	11	1	0	0	13	54	72
2017	IS-03	15	31	30	16	8	0	0	24	46	13
2017	IS-04	14	46	32	9	0	0	0	9	59	22
2017	IS-05	7	35	58	0	0	0	0	0	42	14
2017	IS-06	19	50	25	7	0	0	0	7	68	16
2014	IS	29	30	26	3	6	3	3	9	63	74
2014	IS-04	31	35	17	0	16	0	0	16	66	27
2014	IS-05	19	31	38	6	0	6	0	7	53	16
2014	IS-06	36	36	29	0	0	0	0	0	71	14

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	13	32	41	10	3	1	0	13	46	71
2020	IS-04	0	29	58	13	0	0	0	13	29	24
2020	IS-05	25	44	25	0	6	0	0	6	69	16
2019	IS	9	34	45	10	2	0	0	12	43	58
2019	IS-03	0	20	60	20	0	0	0	20	20	10
2019	IS-04	0	36	45	14	5	0	0	18	36	22
2019	IS-05	20	47	33	0	0	0	0	0	67	15
2018	IS	13	40	28	15	3	1	0	18	54	68
2018	IS-03	27	18	36	9	9	0	0	18	45	11
2018	IS-04	8	29	29	29	0	4	0	30	39	24
2018	IS-05	18	59	18	6	0	0	0	6	76	17
2017	IS	10	32	44	11	3	0	0	14	42	71
2017	IS-03	8	23	47	23	0	0	0	23	30	13
2017	IS-04	10	19	57	10	5	0	0	14	29	21
2017	IS-05	14	44	34	7	0	0	0	7	58	14
2017	IS-06	12	50	32	6	0	0	0	6	62	16
2014	IS	11	38	36	7	5	1	3	12	51	74
2014	IS-04	14	24	42	7	13	0	0	20	38	27
2014	IS-05	6	56	38	0	0	0	0	0	63	16
2014	IS-06	0	57	36	7	0	0	0	7	57	14

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	17	24	28	20	4	3	4	26	44	71
2020	IS-04	8	21	46	17	0	0	8	18	32	24
2020	IS-05	25	38	19	13	6	0	0	19	63	16
2019	IS	14	31	34	10	7	0	3	18	46	58
2019	IS-03	20	20	30	20	0	0	10	22	44	10
2019	IS-04	5	23	50	14	9	0	0	23	27	22
2019	IS-05	20	47	27	0	7	0	0	7	67	15
2018	IS	15	25	35	22	3	0	0	25	40	68
2018	IS-03	9	18	45	18	9	0	0	27	27	11
2018	IS-04	8	25	29	33	4	0	0	38	33	24
2018	IS-05	29	24	41	6	0	0	0	6	53	17
2017	IS	15	29	40	7	7	1	0	14	46	71
2017	IS-03	15	15	32	15	15	8	0	33	33	13
2017	IS-04	19	33	28	10	10	0	0	19	52	21
2017	IS-05	14	28	50	0	7	0	0	7	43	14
2017	IS-06	12	31	56	0	0	0	0	0	44	16
2014	IS	15	46	23	7	5	3	3	12	64	74
2014	IS-04	7	53	24	3	13	0	0	16	59	27
2014	IS-05	13	63	13	0	0	13	0	0	86	16
2014	IS-06	21	57	21	0	0	0	0	0	79	14

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	4	6	27	40	14	4	4	59	11	70
2020	IS-03	7	0	14	36	36	0	7	77	8	14
2020	IS-04	0	4	33	38	8	13	4	55	5	24
2020	IS-05	6	13	31	38	6	0	6	47	20	16
2019	IS	4	25	37	21	12	0	2	34	29	57
2019	IS-03	0	30	30	20	10	0	10	33	33	10
2019	IS-04	0	32	27	27	14	0	0	41	32	22
2019	IS-05	13	13	33	27	13	0	0	40	27	15
2018	IS	12	19	29	29	9	1	0	39	31	68
2018	IS-03	0	9	55	18	18	0	0	36	9	11
2018	IS-04	17	17	17	38	8	4	0	48	35	24
2018	IS-05	12	35	24	24	6	0	0	29	47	17
2017	IS	10	22	30	20	14	3	1	35	34	71
2017	IS-03	8	8	31	23	23	0	8	51	16	13
2017	IS-04	5	19	38	19	19	0	0	38	24	21
2017	IS-05	20	22	29	21	7	0	0	28	42	14
2017	IS-06	12	37	25	12	12	0	0	25	50	16
2014	IS	3	12	33	29	14	3	7	48	16	74
2014	IS-04	0	17	32	21	23	3	3	47	19	27
2014	IS-05	0	6	38	31	13	6	6	50	7	16
2014	IS-06	0	14	43	29	14	0	0	43	14	14

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	8	14	54	18	4	1	0	23	23	71
2020	IS-04	4	13	67	13	4	0	0	17	17	24
2020	IS-05	6	19	56	13	6	0	0	19	25	16
2019	IS	9	26	50	9	5	2	0	14	35	58
2019	IS-03	20	20	40	10	0	10	0	11	44	10
2019	IS-04	0	27	50	18	5	0	0	23	27	22
2019	IS-05	13	20	60	0	7	0	0	7	33	15
2018	IS	7	35	35	15	4	3	0	20	44	68
2018	IS-03	9	27	36	27	0	0	0	27	36	11
2018	IS-04	8	38	33	0	13	8	0	14	50	24
2018	IS-05	6	47	29	18	0	0	0	18	53	17
2017	IS	10	36	29	14	8	3	0	23	47	72
2017	IS-03	0	46	15	15	23	0	0	39	46	13
2017	IS-04	18	36	18	9	14	5	0	24	57	22
2017	IS-05	0	42	43	7	0	8	0	7	46	14
2017	IS-06	19	37	38	7	0	0	0	7	55	16
2014	IS	8	27	40	11	8	3	4	20	37	73
2014	IS-04	7	36	29	7	13	4	4	22	47	26
2014	IS-05	0	19	69	6	0	0	6	7	20	16
2014	IS-06	7	36	50	0	7	0	0	7	43	14

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	4	6	42	34	13	1	47	10	71
2020	IS-04	0	13	38	38	8	4	48	13	24
2020	IS-05	6	0	38	50	6	0	56	6	16
2019	IS	4	26	40	23	7	0	30	30	57
2019	IS-03	0	30	50	10	10	0	20	30	10
2019	IS-04	0	29	33	29	10	0	38	29	21
2019	IS-05	7	27	33	27	7	0	33	33	15

Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	44	25	8	7	1	7	7	80	10	71
2020	IS-04	38	21	13	13	0	8	8	70	15	24
2020	IS-05	38	31	6	6	0	19	0	85	8	16
2019	IS	34	28	14	14	0	3	7	69	15	58
2019	IS-03	60	10	10	10	0	10	0	78	11	10
2019	IS-04	36	18	18	18	0	5	5	60	20	22
2019	IS-05	13	47	13	20	0	0	7	64	21	15
2018	IS	21	31	19	19	1	7	1	56	23	68
2018	IS-03	36	27	9	18	0	9	0	70	20	11
2018	IS-04	17	21	25	25	4	4	4	41	32	24
2018	IS-05	29	18	29	18	0	6	0	50	19	17
2017	IS	35	25	18	11	6	3	3	64	17	72
2017	IS-03	38	31	8	0	8	8	8	82	9	13
2017	IS-04	50	13	18	18	0	0	0	64	18	22
2017	IS-05	15	22	22	20	14	0	7	40	37	14
2017	IS-06	38	31	18	6	6	0	0	69	12	16
2014	IS	28	29	16	16	4	6	1	61	21	74
2014	IS-04	21	17	21	24	3	13	0	44	32	27
2014	IS-05	31	25	19	19	0	6	0	60	20	16
2014	IS-06	29	36	21	7	0	0	7	69	8	14

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	70	23	3	1	0	1	1	96	1	71
2020	IS-04	71	25	0	4	0	0	0	96	4	24
2020	IS-05	50	31	13	0	0	6	0	87	0	16
2019	IS	55	36	3	5	0	0	0	91	5	58
2019	IS-03	60	40	0	0	0	0	0	100	0	10
2019	IS-04	50	36	5	9	0	0	0	86	9	22
2019	IS-05	47	47	0	7	0	0	0	93	7	15
2018	IS	47	35	6	7	4	0	0	82	12	68
2018	IS-03	73	18	0	0	9	0	0	91	9	11
2018	IS-04	38	29	13	13	8	0	0	67	21	24
2018	IS-05	35	59	0	6	0	0	0	94	6	17
2017	IS	54	32	8	4	0	1	0	87	4	72
2017	IS-03	54	31	15	0	0	0	0	85	0	13
2017	IS-04	68	23	5	5	0	0	0	91	5	22
2017	IS-05	22	56	7	7	0	7	0	84	8	14
2017	IS-06	62	32	0	6	0	0	0	94	6	16
2014	IS	50	28	8	8	5	1	0	79	13	74
2014	IS-04	47	25	7	14	7	0	0	72	21	27
2014	IS-05	44	31	13	6	0	6	0	80	7	16
2014	IS-06	57	29	0	7	7	0	0	86	14	14

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	67	30	1	0	0	1	99	0	70
2020	IS-04	63	38	0	0	0	0	100	0	24
2020	IS-05	60	40	0	0	0	0	100	0	15
2019	IS	63	35	2	0	0	0	98	0	57
2019	IS-03	60	40	0	0	0	0	100	0	10
2019	IS-04	71	29	0	0	0	0	100	0	21
2019	IS-05	47	47	7	0	0	0	93	0	15
2018	IS	53	37	4	6	0	0	90	6	68
2018	IS-03	73	18	9	0	0	0	91	0	11
2018	IS-04	50	33	4	13	0	0	83	13	24
2018	IS-05	41	47	6	6	0	0	88	6	17
2017	IS	40	45	11	4	0	0	85	4	71
2017	IS-03	42	50	8	0	0	0	92	0	12
2017	IS-04	54	32	14	0	0	0	86	0	22
2017	IS-05	15	79	6	0	0	0	94	0	14
2017	IS-06	44	24	20	12	0	0	68	12	16
2014	IS	41	44	9	5	1	0	84	7	74
2014	IS-04	44	35	14	3	3	0	79	7	27
2014	IS-05	25	63	6	6	0	0	88	6	16
2014	IS-06	43	43	7	7	0	0	86	7	14

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	68	27	4	1	0	94	1	71
2020	IS-04	63	33	4	0	0	96	0	24
2020	IS-05	63	31	6	0	0	94	0	16
2019	IS	59	33	3	3	2	93	4	58
2019	IS-03	70	30	0	0	0	100	0	10
2019	IS-04	59	23	5	9	5	86	10	22
2019	IS-05	53	47	0	0	0	100	0	15
2018	IS	39	55	4	0	1	95	0	67
2018	IS-03	55	45	0	0	0	100	0	11
2018	IS-04	42	42	13	0	4	87	0	24
2018	IS-05	31	69	0	0	0	100	0	16

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	72	13	7	3	1	3	1	88	4	71
2020	IS-04	67	13	13	4	0	4	0	83	4	24
2020	IS-05	75	6	6	0	6	0	6	87	7	16

Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	65	28	4	0	1	1	96	0	71
2020	IS-04	54	38	4	0	0	4	96	0	24
2020	IS-05	81	13	6	0	0	0	94	0	16
2019	IS	55	33	9	3	0	0	88	3	58
2019	IS-03	60	30	10	0	0	0	90	0	10
2019	IS-04	64	18	14	5	0	0	82	5	22
2019	IS-05	47	47	0	7	0	0	93	7	15

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	67	26	3	1	1	1	0	94	3	69
2020	IS-04	63	29	0	0	4	4	0	96	4	24
2019	IS	44	42	5	9	0	0	0	86	9	57
2019	IS-03	40	50	10	0	0	0	0	90	0	10
2019	IS-04	57	29	5	10	0	0	0	86	10	21
2019	IS-05	33	60	0	7	0	0	0	93	7	15
2018	IS	35	35	16	7	3	0	3	73	11	68
2018	IS-03	64	36	0	0	0	0	0	100	0	11
2018	IS-04	38	38	4	13	8	0	0	75	21	24
2018	IS-05	35	18	24	12	0	0	12	60	13	17
2017	IS	45	28	16	8	1	1	0	74	10	72
2017	IS-03	54	31	15	0	0	0	0	85	0	13
2017	IS-04	41	27	18	9	5	0	0	68	14	22
2017	IS-05	57	29	0	14	0	0	0	86	14	14
2017	IS-06	43	25	26	0	0	6	0	72	0	16
2014	IS	44	28	12	12	3	0	1	73	15	74
2014	IS-04	54	14	10	17	3	0	0	69	21	27
2014	IS-05	50	25	13	6	6	0	0	75	13	16
2014	IS-06	29	50	14	7	0	0	0	79	7	14

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Total responses
2020	IS	72	20	6	1	1	94	71
2020	IS-04	75	17	4	4	0	96	24
2020	IS-05	75	13	13	0	0	88	16

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	66	27	6	1	0	0	93	1	71
2020	IS-04	58	33	8	0	0	0	92	0	24
2020	IS-05	69	31	0	0	0	0	100	0	16
2019	IS	55	33	5	7	0	0	88	7	58
2019	IS-03	70	30	0	0	0	0	100	0	10
2019	IS-04	59	27	0	14	0	0	86	14	22
2019	IS-05	53	27	13	7	0	0	80	7	15
2018	IS	42	42	4	7	3	1	85	11	67
2018	IS-03	70	30	0	0	0	0	100	0	10
2018	IS-04	46	29	8	8	8	0	75	17	24
2018	IS-05	35	47	0	12	0	6	88	13	17
2017	IS	42	40	13	4	1	0	82	6	72
2017	IS-03	54	38	8	0	0	0	92	0	13
2017	IS-04	46	45	0	5	5	0	91	9	22
2017	IS-05	49	36	7	7	0	0	86	7	14
2017	IS-06	32	36	32	0	0	0	68	0	16
2014	IS	43	34	11	7	4	1	79	11	74
2014	IS-04	51	32	7	7	3	0	83	10	27
2014	IS-05	56	25	6	6	6	0	81	13	16
2014	IS-06	21	50	14	14	0	0	71	14	14

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	IS	42	58	71
2020	IS-04	25	75	24
2020	IS-05	50	50	16

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	65	17	6	3	6	4	91	3	71
2020	IS-04	63	13	8	0	13	4	90	0	24
2020	IS-05	63	13	6	6	6	6	86	7	16

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	66	24	4	6	0	0	0	90	6	71
2020	IS-04	63	29	4	4	0	0	0	92	4	24
2020	IS-05	69	19	0	13	0	0	0	88	13	16
2019	IS	53	34	7	5	0	0	0	88	5	58
2019	IS-03	60	30	10	0	0	0	0	90	0	10
2019	IS-04	59	27	5	9	0	0	0	86	9	22
2019	IS-05	47	47	0	7	0	0	0	93	7	15
2018	IS	46	24	12	13	3	0	1	71	17	67
2018	IS-03	73	27	0	0	0	0	0	100	0	11
2018	IS-04	50	17	8	21	4	0	0	67	25	24
2018	IS-05	38	25	6	19	6	0	6	67	27	16
2017	IS	59	22	11	3	4	0	0	82	7	72
2017	IS-03	85	8	8	0	0	0	0	92	0	13
2017	IS-04	68	14	14	0	5	0	0	82	5	22
2017	IS-05	57	29	0	0	14	0	0	86	14	14
2017	IS-06	43	31	20	6	0	0	0	74	6	16
2014	IS	50	27	12	5	5	1	0	77	11	74
2014	IS-04	58	18	10	7	7	0	0	76	14	27
2014	IS-05	50	19	13	13	6	0	0	69	19	16
2014	IS-06	43	29	21	0	7	0	0	71	7	14

Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	42	35	10	3	1	8	0	85	5	71
2020	IS-04	25	46	17	0	0	13	0	81	0	24
2020	IS-05	50	31	13	0	0	6	0	87	0	16
2019	IS	19	49	14	11	0	7	0	74	11	57
2019	IS-03	10	60	10	0	0	20	0	88	0	10
2019	IS-04	27	41	14	14	0	5	0	71	14	22
2019	IS-05	13	60	13	7	0	7	0	79	7	15
2018	IS	28	41	15	6	3	7	0	75	10	68
2018	IS-03	36	55	0	9	0	0	0	91	9	11
2018	IS-04	29	29	17	4	8	13	0	67	14	24
2018	IS-05	29	35	24	0	0	12	0	73	0	17
2017	IS	24	36	21	9	3	7	0	64	13	72
2017	IS-03	31	31	15	15	0	8	0	67	16	13
2017	IS-04	23	36	27	5	5	5	0	62	10	22
2017	IS-05	8	14	36	20	7	14	0	26	32	14
2017	IS-06	37	43	14	6	0	0	0	80	6	16
2014	IS	18	32	20	7	8	14	1	60	17	74
2014	IS-04	21	21	10	10	10	27	0	57	28	27
2014	IS-05	19	38	25	6	0	13	0	64	7	16
2014	IS-06	7	50	29	7	0	7	0	62	8	14

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	34	37	14	7	4	3	0	74	12	70
2020	IS-04	17	50	21	8	4	0	0	67	13	24
2020	IS-05	40	40	7	7	7	0	0	80	13	15
2019	IS	20	36	34	9	0	2	0	56	9	56
2019	IS-04	23	41	23	14	0	0	0	64	14	22
2019	IS-05	27	27	40	7	0	0	0	53	7	15
2018	IS	24	41	15	12	6	3	0	67	18	68
2018	IS-03	27	55	9	9	0	0	0	82	9	11
2018	IS-04	21	33	13	17	13	4	0	57	30	24
2018	IS-05	24	35	24	12	0	6	0	63	13	17
2017	IS	25	35	22	11	4	3	0	62	16	72
2017	IS-03	23	46	15	0	8	8	0	75	8	13
2017	IS-04	23	41	18	9	9	0	0	64	18	22
2017	IS-05	8	22	42	28	0	0	0	29	28	14
2017	IS-06	43	24	20	12	0	0	0	67	12	16
2014	IS	22	36	18	8	8	6	1	63	17	74
2014	IS-04	31	14	21	7	14	13	0	52	24	27
2014	IS-05	13	50	25	6	0	6	0	67	7	16
2014	IS-06	7	57	21	14	0	0	0	64	14	14

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	25	37	17	11	4	6	0	66	16	71
2020	IS-04	13	42	25	13	4	4	0	57	17	24
2020	IS-05	25	50	13	6	6	0	0	75	13	16
2019	IS	18	30	19	19	4	11	0	53	25	57
2019	IS-03	20	20	20	10	0	30	0	57	14	10
2019	IS-04	18	36	18	18	5	5	0	57	24	22
2019	IS-05	20	27	7	27	7	13	0	54	38	15
2018	IS	18	38	22	7	7	7	0	60	16	68
2018	IS-03	18	64	9	9	0	0	0	82	9	11
2018	IS-04	21	21	17	13	17	13	0	48	33	24
2018	IS-05	18	35	35	0	0	12	0	60	0	17
2017	IS	13	36	25	14	1	11	0	55	17	72
2017	IS-03	8	46	23	8	0	15	0	64	9	13
2017	IS-04	14	36	27	9	5	9	0	55	15	22
2017	IS-05	8	7	36	28	0	21	0	19	35	14
2017	IS-06	19	42	20	19	0	0	0	62	19	16
2014	IS	15	31	22	15	5	11	1	52	23	74
2014	IS-04	14	25	17	14	7	23	0	50	27	27
2014	IS-05	6	31	38	19	0	6	0	40	20	16
2014	IS-06	0	50	29	21	0	0	0	50	21	14

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	38	38	11	6	4	3	78	10	71
2020	IS-04	25	42	21	4	4	4	70	9	24
2020	IS-05	38	44	13	6	0	0	81	6	16
2019	IS	18	33	16	23	5	5	54	30	57
2019	IS-03	10	40	10	20	0	20	63	25	10
2019	IS-04	18	27	14	27	9	5	48	38	22
2019	IS-05	27	47	7	13	7	0	73	20	15
2018	IS	16	43	12	18	7	4	62	26	68
2018	IS-03	9	64	18	0	9	0	73	9	11
2018	IS-04	21	17	13	25	17	8	41	45	24
2018	IS-05	18	41	12	24	0	6	63	25	17
2017	IS	21	39	22	12	4	1	61	17	72
2017	IS-03	15	39	46	0	0	0	54	0	13
2017	IS-04	23	36	14	23	5	0	59	27	22
2017	IS-05	0	51	22	13	7	7	55	22	14
2017	IS-06	43	26	12	12	6	0	69	19	16
2014	IS	15	46	18	5	7	9	67	13	74
2014	IS-04	17	28	21	10	10	13	52	24	27
2014	IS-05	13	50	25	0	0	13	71	0	16
2014	IS-06	0	93	7	0	0	0	93	0	14

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Don't know (%)	Most positive or least negative answers (%)	Total responses
2020	IS	82	13	4	1	96	71
2020	IS-04	79	21	0	0	100	24
2020	IS-05	88	0	6	6	93	16
2019	IS	67	24	9	0	91	58
2019	IS-03	70	30	0	0	100	10
2019	IS-04	73	18	9	0	91	22
2019	IS-05	33	47	20	0	80	15

Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	27	51	13	7	1	1	79	9	71
2020	IS-04	4	71	13	4	4	4	78	9	24
2020	IS-05	31	50	13	6	0	0	81	6	16
2019	IS	33	41	14	9	2	2	75	11	58
2019	IS-03	40	40	10	0	0	10	89	0	10
2019	IS-04	27	50	14	5	5	0	77	9	22
2019	IS-05	27	40	20	13	0	0	67	13	15
2018	IS	16	52	16	13	1	0	69	15	67
2018	IS-03	27	64	0	9	0	0	91	9	11
2018	IS-04	9	43	17	26	4	0	52	30	23
2018	IS-05	18	47	29	6	0	0	65	6	17
2017	IS	21	47	17	8	4	3	70	13	72
2017	IS-03	24	46	15	8	0	8	75	8	13
2017	IS-04	23	46	18	0	14	0	68	14	22
2017	IS-05	8	50	14	20	0	7	62	22	14
2017	IS-06	31	45	12	12	0	0	75	12	16
2014	IS	33	40	9	8	7	4	75	15	74
2014	IS-04	41	21	17	7	10	3	64	18	27
2014	IS-05	19	69	0	0	6	6	93	7	16
2014	IS-06	14	57	7	14	7	0	71	21	14

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	15	51	18	8	0	7	71	9	71
2020	IS-04	4	54	29	4	0	8	64	5	24
2020	IS-05	31	38	6	13	0	13	79	14	16
2019	IS	19	33	26	14	4	4	55	18	57
2019	IS-03	20	50	10	10	0	10	78	11	10
2019	IS-04	19	38	24	14	0	5	60	15	21
2019	IS-05	13	33	33	13	7	0	47	20	15

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	41	39	12	1	4	3	82	6	69
2020	IS-04	25	46	25	0	4	0	71	4	24
2020	IS-05	47	47	0	0	0	7	100	0	15
2020	IS-06	57	29	7	0	7	0	86	7	14
2019	IS	28	54	9	5	0	4	85	5	57
2019	IS-03	20	70	0	0	0	10	100	0	10
2019	IS-04	23	41	18	14	0	5	67	14	22
2019	IS-05	29	71	0	0	0	0	100	0	14
2018	IS	31	37	12	12	1	6	73	14	67
2018	IS-03	27	45	18	0	0	9	80	0	11
2018	IS-04	25	33	8	21	4	8	64	27	24
2018	IS-05	41	35	12	12	0	0	76	12	17
2017	IS	39	33	14	8	1	4	75	10	72
2017	IS-03	23	31	23	0	8	15	64	9	13
2017	IS-04	41	36	9	14	0	0	77	14	22
2017	IS-05	44	35	14	7	0	0	79	7	14
2017	IS-06	62	32	6	0	0	0	94	0	16
2014	IS	44	37	4	9	1	4	85	11	74
2014	IS-04	34	32	10	17	3	3	68	22	27
2014	IS-05	63	38	0	0	0	0	100	0	16
2014	IS-06	50	50	0	0	0	0	100	0	14

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	39	46	11	0	1	3	87	1	70
2020	IS-04	13	58	29	0	0	0	71	0	24
2020	IS-05	38	50	6	0	0	6	93	0	16
2020	IS-06	64	29	0	0	7	0	93	7	14
2019	IS	34	36	22	5	0	2	72	5	58
2019	IS-03	30	40	20	0	0	10	78	0	10
2019	IS-04	32	27	36	5	0	0	59	5	22
2019	IS-05	40	47	7	7	0	0	87	7	15
2018	IS	31	45	15	9	0	0	76	9	67
2018	IS-03	30	50	10	10	0	0	80	10	10
2018	IS-04	25	38	21	17	0	0	63	17	24
2018	IS-05	29	53	12	6	0	0	82	6	17

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	20	24	25	14	4	13	0	50	21	71
2020	IS-04	4	17	38	25	0	17	0	25	30	24
2020	IS-05	13	44	13	19	0	13	0	64	21	16
2019	IS	16	17	26	10	3	22	5	45	19	58
2019	IS-03	10	10	40	10	0	30	0	29	14	10
2019	IS-04	14	18	23	18	0	27	0	44	25	22
2019	IS-05	20	27	27	0	7	13	7	58	8	15
2018	IS	16	26	22	12	9	12	3	50	24	68
2018	IS-03	18	9	36	27	0	0	9	30	30	11
2018	IS-04	13	25	8	8	21	25	0	50	39	24
2018	IS-05	24	24	35	12	0	0	6	50	13	17
2017	IS	15	13	27	14	7	17	7	36	28	72
2017	IS-03	15	8	23	23	0	31	0	34	33	13
2017	IS-04	5	27	23	14	5	18	9	44	25	22
2017	IS-05	15	7	28	22	14	0	14	26	42	14
2017	IS-06	37	6	19	8	12	12	6	53	24	16
2014	IS	9	13	25	21	11	17	4	28	40	74
2014	IS-04	7	14	11	24	17	23	3	28	57	27
2014	IS-05	13	6	38	13	6	13	13	25	25	16
2014	IS-06	7	7	50	29	0	7	0	15	31	14

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	31	45	13	3	1	7	82	5	71
2020	IS-04	13	63	17	4	0	4	78	4	24
2020	IS-05	44	38	6	6	0	6	87	7	16
2019	IS	21	49	16	7	5	2	71	13	57
2019	IS-04	23	32	23	14	5	5	57	19	22
2019	IS-05	27	60	0	0	13	0	87	13	15
2018	IS	15	53	12	12	7	1	69	19	68
2018	IS-03	9	64	9	18	0	0	73	18	11
2018	IS-04	21	38	8	17	13	4	61	30	24
2018	IS-05	18	53	18	0	12	0	71	12	17
2017	IS	28	44	8	7	3	10	80	11	71
2017	IS-03	25	42	8	0	0	25	89	0	12
2017	IS-04	45	27	0	14	5	9	80	20	22
2017	IS-05	7	49	14	7	7	15	66	17	14
2017	IS-06	19	68	12	0	0	0	88	0	16
2014	IS	31	38	16	8	4	3	72	12	74
2014	IS-04	37	32	10	10	7	3	71	18	27
2014	IS-05	19	50	25	0	0	6	73	0	16
2014	IS-06	29	36	36	0	0	0	64	0	14

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	25	39	8	13	6	4	4	71	20	71
2020	IS-04	17	46	8	17	0	4	8	71	19	24
2020	IS-05	19	50	19	6	0	6	0	73	7	16
2019	IS	16	29	17	24	9	3	2	47	35	58
2019	IS-03	20	30	20	20	0	10	0	56	22	10
2019	IS-04	18	27	14	32	9	0	0	45	41	22
2019	IS-05	7	40	33	7	13	0	0	47	20	15
2018	IS	12	29	18	22	9	7	3	46	34	68
2018	IS-03	9	27	18	27	9	9	0	40	40	11
2018	IS-04	8	17	21	21	21	13	0	29	48	24
2018	IS-05	18	41	18	18	0	0	6	63	19	17
2017	IS	17	34	15	22	3	7	3	56	27	72
2017	IS-03	23	31	8	15	0	23	0	70	20	13
2017	IS-04	18	27	27	18	5	0	5	48	24	22
2017	IS-05	7	22	20	43	0	8	0	31	46	14
2017	IS-06	19	38	6	18	6	6	6	65	28	16
2014	IS	13	20	15	25	17	9	1	37	47	74
2014	IS-04	7	14	10	25	24	20	0	26	61	27
2014	IS-05	13	25	13	31	13	0	6	40	47	16
2014	IS-06	21	21	29	14	7	7	0	46	23	14

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	51	18	17	6	4	1	3	72	10	71
2020	IS-04	42	21	21	0	8	4	4	68	9	24
2020	IS-05	56	0	31	13	0	0	0	56	13	16
2019	IS	48	31	12	3	0	0	5	84	4	58
2019	IS-03	50	30	20	0	0	0	0	80	0	10
2019	IS-04	45	41	5	0	0	0	9	95	0	22
2019	IS-05	53	33	7	7	0	0	0	87	7	15

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	61	18	10	7	1	3	82	7	71
2020	IS-04	63	13	8	8	4	4	82	9	24
2020	IS-05	81	6	6	6	0	0	88	6	16
2019	IS	62	12	19	2	0	5	78	2	58
2019	IS-03	40	0	50	0	0	10	44	0	10
2019	IS-04	68	14	9	5	0	5	86	5	22
2019	IS-05	80	7	13	0	0	0	87	0	15

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Total responses
2020	IS	86	7	1	1	4	98	70
2020	IS-04	87	9	0	0	4	100	23
2020	IS-05	88	6	0	6	0	100	16
2019	IS	88	2	2	0	9	98	58
2019	IS-03	90	0	10	0	0	90	10
2019	IS-04	91	0	0	0	9	100	22
2019	IS-05	93	0	0	0	7	100	15

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	80	13	0	0	3	4	100	0	71
2020	IS-04	71	21	0	0	4	4	100	0	24
2020	IS-05	88	6	0	0	6	0	100	0	16
2019	IS	79	3	2	2	0	14	96	2	58
2019	IS-03	90	10	0	0	0	0	100	0	10
2019	IS-04	82	5	0	0	0	14	100	0	22
2019	IS-05	73	0	7	0	0	20	92	0	15

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	32	45	17	1	1	3	80	3	71
2020	IS-04	17	50	21	4	0	8	73	5	24
2020	IS-05	38	50	13	0	0	0	88	0	16
2019	IS	29	54	9	7	2	0	82	9	56
2019	IS-03	20	50	20	0	10	0	70	10	10
2019	IS-04	25	55	10	10	0	0	80	10	20
2019	IS-05	27	60	0	13	0	0	87	13	15
2018	IS	16	54	13	4	7	4	73	13	67
2018	IS-03	9	55	27	0	0	9	70	0	11
2018	IS-04	17	43	13	9	13	4	64	23	23
2018	IS-05	24	53	6	6	6	6	81	13	17
2017	IS	19	53	10	10	1	7	77	12	70
2017	IS-03	15	47	23	8	0	8	67	8	13
2017	IS-04	23	50	9	14	5	0	73	18	22
2017	IS-05	15	43	6	22	0	14	68	25	14
2017	IS-06	27	60	7	0	0	7	93	0	15

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	46	41	8	4	0	0	87	4	71
2020	IS-04	33	50	13	4	0	0	83	4	24
2020	IS-05	38	44	19	0	0	0	81	0	16
2019	IS	46	39	9	5	0	0	86	5	56
2019	IS-04	43	24	24	10	0	0	67	10	21
2019	IS-05	47	47	0	7	0	0	93	7	15
2018	IS	35	44	9	8	2	3	81	9	66
2018	IS-03	45	45	9	0	0	0	91	0	11
2018	IS-04	35	43	4	13	4	0	78	17	23
2018	IS-05	31	38	19	0	0	13	79	0	16
2017	IS	36	46	11	4	0	3	84	4	72
2017	IS-03	39	31	23	8	0	0	70	8	13
2017	IS-04	50	36	9	5	0	0	86	5	22
2017	IS-05	15	56	14	7	0	7	77	8	14
2017	IS-06	37	57	6	0	0	0	94	0	16
2014	IS	39	33	13	5	5	4	75	11	74
2014	IS-04	41	28	7	3	10	10	77	16	27
2014	IS-05	50	25	13	13	0	0	75	13	16
2014	IS-06	43	36	21	0	0	0	79	0	14

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	51	35	7	1	0	6	91	2	69
2020	IS-04	17	52	22	4	0	4	73	5	23
2020	IS-05	53	33	0	0	0	13	100	0	15
2019	IS	52	36	10	0	0	2	89	0	58
2019	IS-03	60	30	0	0	0	10	100	0	10
2019	IS-04	50	32	18	0	0	0	82	0	22
2019	IS-05	53	40	7	0	0	0	93	0	15
2018	IS	36	47	6	3	3	5	87	6	66
2018	IS-03	45	55	0	0	0	0	100	0	11
2018	IS-04	32	45	14	5	5	0	77	9	22
2018	IS-05	29	53	6	6	0	6	88	6	17
2017	IS	36	40	12	4	1	7	82	6	72
2017	IS-03	46	46	8	0	0	0	92	0	13
2017	IS-04	50	27	0	9	0	14	89	11	22
2017	IS-05	0	63	22	0	7	7	68	8	14
2017	IS-06	43	43	14	0	0	0	86	0	16
2014	IS	38	26	21	3	3	9	71	6	74
2014	IS-04	38	24	14	3	3	16	75	8	27
2014	IS-05	44	31	19	0	0	6	80	0	16
2014	IS-06	36	21	36	0	0	7	62	0	14

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	58	30	7	3	3	90	3	71
2020	IS-04	25	46	21	4	4	74	4	24
2020	IS-05	81	13	0	0	6	100	0	16

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	56	29	6	4	1	3	1	88	6	70
2020	IS-04	33	38	13	4	4	8	0	77	9	24
2020	IS-05	67	27	0	7	0	0	0	93	7	15

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	69	27	1	3	0	0	96	3	70
2020	IS-04	54	38	4	4	0	0	92	4	24
2020	IS-05	87	13	0	0	0	0	100	0	15
2019	IS	62	29	7	2	0	0	91	2	58
2019	IS-03	50	40	10	0	0	0	90	0	10
2019	IS-04	64	23	9	5	0	0	86	5	22
2019	IS-05	53	40	7	0	0	0	93	0	15
2018	IS	46	46	7	0	0	0	93	0	67
2018	IS-03	45	55	0	0	0	0	100	0	11
2018	IS-04	48	39	13	0	0	0	87	0	23
2018	IS-05	35	59	6	0	0	0	94	0	17
2017	IS	49	44	4	1	0	1	94	1	72
2017	IS-03	62	30	0	0	0	8	100	0	13
2017	IS-04	54	36	5	5	0	0	91	5	22
2017	IS-05	22	71	7	0	0	0	93	0	14
2017	IS-06	62	38	0	0	0	0	100	0	16
2014	IS	44	42	8	1	4	0	87	5	74
2014	IS-04	41	42	7	0	10	0	83	10	27
2014	IS-05	50	44	6	0	0	0	94	0	16
2014	IS-06	43	43	14	0	0	0	86	0	14

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	69	23	7	1	0	0	0	91	1	70
2020	IS-04	65	26	9	0	0	0	0	91	0	23
2020	IS-05	63	38	0	0	0	0	0	100	0	16
2019	IS	59	31	7	3	0	0	0	90	3	58
2019	IS-03	60	40	0	0	0	0	0	100	0	10
2019	IS-04	59	23	14	5	0	0	0	82	5	22
2019	IS-05	47	40	7	7	0	0	0	87	7	15
2018	IS	45	36	15	0	2	2	0	83	2	66
2018	IS-03	50	40	10	0	0	0	0	90	0	10
2018	IS-04	48	22	26	0	4	0	0	70	4	23
2018	IS-05	29	59	12	0	0	0	0	88	0	17
2017	IS	46	35	14	4	0	0	1	82	4	72
2017	IS-03	54	30	8	0	0	0	8	92	0	13
2017	IS-04	45	32	9	14	0	0	0	77	14	22
2017	IS-05	22	65	13	0	0	0	0	87	0	14
2017	IS-06	68	20	12	0	0	0	0	88	0	16
2014	IS	34	41	11	9	4	1	0	76	13	74
2014	IS-04	30	39	10	17	3	0	0	69	21	27
2014	IS-05	38	50	6	6	0	0	0	88	6	16
2014	IS-06	29	43	21	7	0	0	0	71	7	14

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	66	26	4	3	0	0	1	93	3	70
2020	IS-04	58	33	4	4	0	0	0	92	4	24
2020	IS-05	63	38	0	0	0	0	0	100	0	16
2020	IS-06	71	14	7	7	0	0	0	86	7	14
2019	IS	55	33	9	2	2	0	0	88	3	58
2019	IS-03	60	40	0	0	0	0	0	100	0	10
2019	IS-04	55	23	18	0	5	0	0	77	5	22
2019	IS-05	47	40	7	7	0	0	0	87	7	15
2018	IS	40	46	7	3	1	1	0	88	5	67
2018	IS-03	45	55	0	0	0	0	0	100	0	11
2018	IS-04	48	30	9	9	4	0	0	78	13	23
2018	IS-05	29	65	6	0	0	0	0	94	0	17
2017	IS	42	39	14	4	0	0	1	82	4	72
2017	IS-03	54	30	8	0	0	0	8	92	0	13
2017	IS-04	36	41	9	14	0	0	0	77	14	22
2017	IS-05	22	57	20	0	0	0	0	80	0	14
2017	IS-06	62	20	18	0	0	0	0	82	0	16
2014	IS	35	42	8	11	3	1	0	79	13	74
2014	IS-04	34	35	10	17	3	0	0	69	21	27
2014	IS-05	38	50	6	6	0	0	0	88	6	16
2014	IS-06	29	57	14	0	0	0	0	86	0	14

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	63	23	7	3	1	1	1	88	4	71
2020	IS-04	50	38	4	4	0	0	4	91	4	24
2020	IS-05	56	31	13	0	0	0	0	88	0	16
2019	IS	59	26	7	3	3	2	0	86	7	58
2019	IS-03	60	40	0	0	0	0	0	100	0	10
2019	IS-04	50	27	9	0	9	5	0	81	10	22
2019	IS-05	53	27	7	13	0	0	0	80	13	15
2018	IS	49	39	4	6	1	0	0	88	7	67
2018	IS-03	64	27	0	9	0	0	0	91	9	11
2018	IS-04	48	35	4	9	4	0	0	83	13	23
2018	IS-05	29	65	6	0	0	0	0	94	0	17
2017	IS	45	30	14	8	0	3	0	78	8	72
2017	IS-03	54	8	15	23	0	0	0	62	23	13
2017	IS-04	45	27	14	9	0	5	0	76	10	22
2017	IS-05	22	50	28	0	0	0	0	72	0	14
2017	IS-06	56	38	0	6	0	0	0	94	6	16
2014	IS	36	34	12	7	5	6	0	75	13	74
2014	IS-04	24	39	10	7	7	13	0	72	16	27
2014	IS-05	44	38	6	6	6	0	0	81	13	16
2014	IS-06	29	57	14	0	0	0	0	86	0	14

Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	IS	14	52	34	71
2020	IS-04	13	54	33	24
2020	IS-05	25	25	50	16
2019	IS	28	34	38	58
2019	IS-03	30	50	20	10
2019	IS-04	23	23	55	22
2019	IS-05	47	27	27	15
2018	IS	26	41	32	68
2018	IS-03	18	45	36	11
2018	IS-04	33	42	25	24
2018	IS-05	12	47	41	17
2017	IS	33	36	31	72
2017	IS-03	31	39	30	13
2017	IS-04	27	32	41	22
2017	IS-05	42	51	7	14
2017	IS-06	37	31	33	16
2014	IS	25	39	36	74
2014	IS-04	32	37	31	27
2014	IS-05	19	44	38	16
2014	IS-06	14	36	50	14

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	IS	20	40	30	0	10	0	10
2019	IS	6	31	50	0	13	0	16
2018	IS	11	33	39	11	0	6	18
2017	IS	21	28	21	4	21	4	24
2014	IS	5	21	47	10	9999	16	19

Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	21	8	13	3	1	48	6	64	9	71
2020	IS-04	4	13	13	4	0	63	4	50	13	24
2020	IS-05	19	6	25	0	0	50	0	50	0	16
2019	IS	12	12	12	2	0	40	22	64	5	58
2019	IS-03	0	20	10	0	0	40	30	67	0	10
2019	IS-04	18	5	18	0	0	36	23	56	0	22
2019	IS-05	13	13	7	7	0	47	13	67	17	15
2018	IS	9	16	26	4	3	40	1	43	13	68
2018	IS-03	9	27	9	0	0	55	0	80	0	11
2018	IS-04	4	17	33	4	4	33	4	33	13	24
2018	IS-05	18	12	35	6	0	29	0	42	8	17
2017	IS	6	18	13	8	3	42	11	50	23	72
2017	IS-03	0	30	0	0	8	62	0	80	20	13
2017	IS-04	9	9	9	9	5	41	18	44	33	22
2017	IS-05	0	14	20	22	0	36	7	26	38	14
2017	IS-06	7	19	26	6	0	30	12	44	10	16
2014	IS	8	12	20	3	8	38	12	40	21	74
2014	IS-04	10	4	14	7	10	41	14	31	38	27
2014	IS-05	6	13	19	0	0	50	13	50	0	16
2014	IS-06	14	21	43	0	7	14	0	42	8	14

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	38	30	15	1	1	14	0	79	3	71
2020	IS-04	21	33	33	0	0	13	0	62	0	24
2020	IS-05	38	31	13	0	0	19	0	85	0	16
2019	IS	33	34	19	2	0	12	0	76	2	58
2019	IS-03	30	40	10	0	0	20	0	88	0	10
2019	IS-04	36	27	27	0	0	9	0	70	0	22
2019	IS-05	33	27	13	7	0	20	0	75	8	15
2018	IS	25	35	22	4	0	13	0	69	5	68
2018	IS-03	36	45	9	0	0	9	0	90	0	11
2018	IS-04	17	29	25	8	0	21	0	58	11	24
2018	IS-05	24	35	35	0	0	6	0	63	0	17
2017	IS	11	37	17	7	3	24	1	65	13	72
2017	IS-03	15	31	0	8	8	38	0	75	25	13
2017	IS-04	14	32	18	0	5	32	0	67	7	22
2017	IS-05	0	36	20	14	0	22	7	51	20	14
2017	IS-06	13	55	20	12	0	0	0	68	12	16
2014	IS	17	24	20	1	5	29	4	61	10	74
2014	IS-04	17	18	14	3	10	34	3	56	22	27
2014	IS-05	13	25	19	0	0	44	0	67	0	16
2014	IS-06	21	43	29	0	0	7	0	69	0	14

Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	20	10	15	0	0	48	7	66	0	71
2020	IS-04	4	17	13	0	0	63	4	63	0	24
2020	IS-05	13	6	19	0	0	56	6	50	0	16
2019	IS	17	9	10	0	0	47	17	71	0	58
2019	IS-03	10	20	0	0	0	60	10	100	0	10
2019	IS-04	23	5	18	0	0	36	18	60	0	22
2019	IS-05	13	0	13	0	0	60	13	50	0	15
2018	IS	12	14	23	3	0	44	5	50	6	66
2018	IS-03	18	18	9	0	0	55	0	80	0	11
2018	IS-04	4	17	29	4	0	38	8	38	8	24
2018	IS-05	13	7	27	0	0	47	7	43	0	15
2017	IS	6	17	20	3	0	48	7	50	6	71
2017	IS-03	0	31	8	0	0	62	0	80	0	13
2017	IS-04	5	0	24	10	0	57	5	13	25	21
2017	IS-05	7	22	28	0	0	36	7	51	0	14
2017	IS-06	7	19	26	0	0	36	12	49	0	16
2014	IS	9	9	15	3	3	52	9	48	14	74
2014	IS-04	10	7	7	3	7	51	14	51	30	27
2014	IS-05	13	6	19	0	0	56	6	50	0	16
2014	IS-06	7	21	29	0	0	43	0	50	0	14

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	44	25	18	0	0	13	0	79	0	71
2020	IS-04	21	42	29	0	0	8	0	68	0	24
2020	IS-05	50	19	13	0	0	19	0	85	0	16
2019	IS	40	31	16	2	0	12	0	80	2	58
2019	IS-03	40	40	10	0	0	10	0	89	0	10
2019	IS-04	41	18	23	5	0	14	0	68	5	22
2019	IS-05	40	27	20	0	0	13	0	77	0	15
2018	IS	25	36	18	3	0	18	0	75	4	67
2018	IS-03	36	45	9	0	0	9	0	90	0	11
2018	IS-04	17	29	21	4	0	29	0	65	6	24
2018	IS-05	25	31	31	0	0	13	0	64	0	16
2017	IS	24	35	17	1	0	21	3	76	2	72
2017	IS-03	16	54	8	0	0	23	0	90	0	13
2017	IS-04	23	27	14	5	0	32	0	73	7	22
2017	IS-05	29	29	20	0	0	14	7	74	0	14
2017	IS-06	31	37	26	0	0	6	0	72	0	16
2014	IS	21	23	18	0	3	31	4	67	4	74
2014	IS-04	14	25	10	0	7	37	7	69	12	27
2014	IS-05	19	38	19	0	0	25	0	75	0	16
2014	IS-06	21	14	43	0	0	21	0	45	0	14

Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	51	18	15	8	4	3	71	13	71
2020	IS-04	42	21	21	8	0	8	68	9	24
2020	IS-05	63	6	19	6	6	0	69	13	16

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	23	30	26	9	13	0	0	53	21	70
2020	IS-03	7	29	36	7	21	0	0	36	29	14
2020	IS-04	13	38	29	13	8	0	0	50	21	24
2020	IS-05	38	13	13	13	25	0	0	50	38	16
2019	IS	14	41	21	9	10	0	5	58	20	58
2019	IS-03	0	40	50	0	10	0	0	40	10	10
2019	IS-04	14	50	14	5	9	0	9	70	15	22
2019	IS-05	13	40	20	13	13	0	0	53	27	15
2018	IS	16	21	31	10	21	1	0	37	31	68
2018	IS-03	9	27	27	9	27	0	0	36	36	11
2018	IS-04	13	29	38	0	21	0	0	42	21	24
2018	IS-05	24	18	24	18	18	0	0	41	35	17
2017	IS	28	16	27	17	13	0	0	44	29	72
2017	IS-03	23	8	23	23	23	0	0	31	46	13
2017	IS-04	41	23	14	9	14	0	0	64	23	22
2017	IS-05	14	20	28	14	22	0	0	35	37	14
2017	IS-06	25	18	32	25	0	0	0	43	25	16

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	19	17	39	20	6	36	26	70
2020	IS-04	35	17	30	17	0	52	17	23
2020	IS-05	13	19	31	19	19	31	38	16
2019	IS	16	26	31	17	10	41	28	58
2019	IS-03	20	30	10	30	10	50	40	10
2019	IS-04	14	41	45	0	0	55	0	22
2019	IS-05	7	0	33	40	20	7	60	15
2018	IS	12	28	26	24	10	40	34	68
2018	IS-03	18	9	36	27	9	27	36	11
2018	IS-04	13	50	21	8	8	63	17	24
2018	IS-05	0	18	29	47	6	18	53	17
2017	IS	10	26	28	31	5	36	36	72
2017	IS-03	0	39	31	31	0	39	31	13
2017	IS-04	9	36	36	18	0	45	18	22
2017	IS-05	7	21	13	51	7	28	58	14
2017	IS-06	12	7	31	31	18	19	50	16

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	10	21	31	26	11	0	31	37	70
2020	IS-04	9	35	35	22	0	0	43	22	23
2020	IS-05	6	19	38	19	19	0	25	38	16
2019	IS	9	30	32	25	4	2	39	29	57
2019	IS-03	10	20	30	30	0	10	33	33	10
2019	IS-04	5	50	36	9	0	0	55	9	22
2019	IS-05	0	14	36	43	7	0	14	50	14
2018	IS	9	32	24	24	12	0	41	35	68
2018	IS-03	9	27	36	27	0	0	36	27	11
2018	IS-04	8	54	17	13	8	0	63	21	24
2018	IS-05	0	18	35	24	24	0	18	47	17
2017	IS	7	28	35	25	6	0	35	30	72
2017	IS-03	8	16	61	15	0	0	23	15	13
2017	IS-04	9	45	32	9	5	0	54	14	22
2017	IS-05	0	28	35	22	14	0	28	36	14
2017	IS-06	6	13	12	62	6	0	19	68	16

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	17	28	31	17	7	45	24	71
2020	IS-04	21	33	25	21	0	54	21	24
2020	IS-05	6	44	19	13	19	50	31	16
2019	IS	21	24	31	14	10	45	24	58
2019	IS-03	10	40	20	10	20	50	30	10
2019	IS-04	27	23	36	9	5	50	14	22
2019	IS-05	13	7	47	27	7	20	33	15
2018	IS	15	22	33	21	9	37	30	67
2018	IS-03	18	9	45	27	0	27	27	11
2018	IS-04	17	33	33	8	8	50	17	24
2018	IS-05	6	24	29	29	12	29	41	17
2017	IS	3	35	30	22	9	38	32	72
2017	IS-03	0	62	23	15	0	62	15	13
2017	IS-04	9	41	27	9	14	50	23	22
2017	IS-05	0	28	22	29	20	28	50	14
2017	IS-06	0	13	43	38	6	13	44	16

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	31	31	24	6	7	0	63	13	70
2020	IS-04	42	29	17	13	0	0	71	13	24
2020	IS-05	27	27	27	7	13	0	53	20	15
2019	IS	40	33	12	9	3	3	75	13	58
2019	IS-03	50	30	0	0	0	20	100	0	10
2019	IS-04	50	36	9	5	0	0	86	5	22
2019	IS-05	20	27	27	20	7	0	47	27	15
2018	IS	33	22	22	15	7	0	55	22	67
2018	IS-03	36	36	9	18	0	0	73	18	11
2018	IS-04	43	26	9	17	4	0	70	22	23
2018	IS-05	24	12	41	12	12	0	35	24	17
2017	IS	35	31	24	7	3	0	66	10	72
2017	IS-03	61	31	0	8	0	0	92	8	13
2017	IS-04	36	46	13	0	5	0	82	5	22
2017	IS-05	36	22	28	14	0	0	57	14	14
2017	IS-06	6	25	49	14	6	0	32	20	16

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	26	34	14	19	7	60	26	70
2020	IS-04	30	30	13	22	4	61	26	23
2020	IS-05	13	50	0	25	13	63	38	16
2019	IS	32	46	14	4	5	77	9	57
2019	IS-04	36	50	14	0	0	86	0	22
2019	IS-05	13	47	20	13	7	60	20	15
2018	IS	27	13	27	15	18	40	33	67
2018	IS-03	27	18	18	9	27	45	36	11
2018	IS-04	43	17	22	9	9	61	17	23
2018	IS-05	12	6	35	24	24	18	47	17
2017	IS	24	33	27	9	8	56	17	72
2017	IS-03	16	54	8	8	15	70	23	13
2017	IS-04	45	27	18	5	5	73	9	22
2017	IS-05	14	35	44	0	7	49	7	14
2017	IS-06	13	18	51	6	12	31	19	16

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	36	20	16	12	7	9	62	21	69
2020	IS-03	64	14	0	0	14	7	85	15	14
2020	IS-04	35	22	17	4	9	13	65	15	23
2020	IS-05	31	6	31	25	6	0	38	31	16

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	31	31	24	6	4	1	1	65	10	70
2020	IS-03	36	21	36	0	7	0	0	57	7	14
2020	IS-04	29	42	17	4	0	4	4	77	5	24
2020	IS-05	38	38	13	6	6	0	0	75	13	16
2019	IS	16	32	32	16	2	2	2	49	18	57
2019	IS-03	30	30	20	10	10	0	0	60	20	10
2019	IS-04	18	32	23	18	0	5	5	55	20	22
2019	IS-05	7	29	36	29	0	0	0	36	29	14
2018	IS	16	28	38	10	6	1	0	45	16	68
2018	IS-03	27	27	36	9	0	0	0	55	9	11
2018	IS-04	17	33	33	13	4	0	0	50	17	24
2018	IS-05	18	18	35	12	12	6	0	38	25	17
2017	IS	20	43	25	8	1	1	1	65	10	72
2017	IS-03	15	54	23	8	0	0	0	69	8	13
2017	IS-04	23	36	23	9	5	5	0	62	14	22
2017	IS-05	22	28	35	7	0	0	7	55	8	14
2017	IS-06	13	44	31	12	0	0	0	57	12	16

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	14	41	27	10	7	0	0	56	17	70
2020	IS-03	29	21	29	14	7	0	0	50	21	14
2020	IS-04	4	63	25	8	0	0	0	67	8	24
2020	IS-05	19	38	25	0	19	0	0	56	19	16
2019	IS	11	42	26	16	2	2	2	55	18	57
2019	IS-03	20	30	40	10	0	0	0	50	10	10
2019	IS-04	14	50	23	5	0	5	5	70	5	22
2019	IS-05	0	36	21	36	7	0	0	36	43	14
2018	IS	18	34	34	10	3	0	1	52	13	68
2018	IS-03	18	18	45	9	9	0	0	36	18	11
2018	IS-04	25	38	29	4	4	0	0	63	8	24
2018	IS-05	6	47	35	12	0	0	0	53	12	17
2017	IS	18	35	27	18	1	0	0	53	19	72
2017	IS-03	23	39	15	23	0	0	0	62	23	13
2017	IS-04	14	36	27	18	5	0	0	50	23	22
2017	IS-05	22	28	49	0	0	0	0	51	0	14
2017	IS-06	7	39	24	31	0	0	0	46	31	16

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	31	27	27	10	4	0	59	14	70
2020	IS-03	29	29	14	29	0	0	57	29	14
2020	IS-04	29	38	29	0	4	0	67	4	24
2020	IS-05	38	19	31	6	6	0	56	13	16
2019	IS	25	40	26	5	2	2	66	7	57
2019	IS-03	30	40	30	0	0	0	70	0	10
2019	IS-04	27	50	9	9	0	5	81	10	22
2019	IS-05	7	43	36	7	7	0	50	14	14
2018	IS	21	18	43	18	1	0	38	19	68
2018	IS-03	36	9	36	9	9	0	45	18	11
2018	IS-04	25	25	29	21	0	0	50	21	24
2018	IS-05	12	12	59	18	0	0	24	18	17
2017	IS	22	28	26	16	7	1	51	22	72
2017	IS-03	39	15	38	8	0	0	54	8	13
2017	IS-04	14	45	18	14	9	0	59	23	22
2017	IS-05	14	29	29	14	6	7	47	22	14
2017	IS-06	19	12	24	33	12	0	32	45	16

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	43	43	11	1	1	0	86	3	70
2020	IS-03	57	21	21	0	0	0	79	0	14
2020	IS-04	29	54	13	4	0	0	83	4	24
2020	IS-05	50	38	13	0	0	0	88	0	16
2019	IS	52	18	14	5	7	4	72	13	56
2019	IS-03	50	30	10	0	0	10	89	0	10
2019	IS-04	52	14	19	5	5	5	70	10	21
2019	IS-05	50	14	14	14	7	0	64	21	14

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	27	26	23	19	6	53	24	70
2020	IS-03	43	7	36	14	0	50	14	14
2020	IS-04	13	33	21	25	8	46	33	24
2020	IS-05	44	25	13	19	0	69	19	16

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	19	36	29	13	3	1	0	55	16	70
2020	IS-03	21	43	0	29	0	7	0	69	31	14
2020	IS-04	8	38	46	8	0	0	0	46	8	24
2020	IS-05	25	19	38	13	6	0	0	44	19	16
2019	IS	32	46	12	7	2	0	2	79	9	57
2019	IS-03	40	40	10	10	0	0	0	80	10	10
2019	IS-04	32	59	5	0	0	0	5	95	0	22
2019	IS-05	29	43	14	14	0	0	0	71	14	14
2018	IS	30	22	33	12	1	0	1	53	14	67
2018	IS-03	36	18	45	0	0	0	0	55	0	11
2018	IS-04	29	21	42	8	0	0	0	50	8	24
2018	IS-05	31	25	19	19	6	0	0	56	25	16
2017	IS	28	36	31	4	0	0	1	65	4	72
2017	IS-03	39	38	23	0	0	0	0	77	0	13
2017	IS-04	36	32	27	5	0	0	0	68	5	22
2017	IS-05	36	43	14	0	0	0	7	84	0	14
2017	IS-06	0	50	44	6	0	0	0	50	6	16

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	43	30	14	7	1	1	1	76	9	69
2020	IS-03	64	7	14	7	7	0	0	71	14	14
2020	IS-04	39	39	13	4	0	0	4	82	5	23
2020	IS-05	44	25	25	0	0	6	0	73	0	16
2019	IS	54	25	7	9	4	0	2	80	13	57
2019	IS-03	60	20	0	20	0	0	0	80	20	10
2019	IS-04	50	32	5	5	9	0	0	82	14	22
2019	IS-05	50	29	21	0	0	0	0	79	0	14
2018	IS	54	26	12	4	1	0	1	82	6	68
2018	IS-03	73	18	9	0	0	0	0	91	0	11
2018	IS-04	54	17	21	4	4	0	0	71	8	24
2018	IS-05	47	41	12	0	0	0	0	88	0	17
2017	IS	58	27	11	1	3	0	0	85	4	72
2017	IS-03	62	8	23	0	8	0	0	69	8	13
2017	IS-04	73	23	5	0	0	0	0	95	0	22
2017	IS-05	43	36	14	0	7	0	0	78	7	14
2017	IS-06	44	39	11	6	0	0	0	83	6	16

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	31	44	17	4	3	76	7	70
2020	IS-04	26	57	13	4	0	83	4	23
2020	IS-05	38	25	38	0	0	63	0	16

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	76	11	7	1	4	91	1	70
2020	IS-04	61	26	4	0	9	95	0	23
2020	IS-05	63	6	19	6	6	73	7	16
2019	IS	80	2	4	4	11	92	4	56
2019	IS-03	80	0	0	0	20	100	0	10
2019	IS-04	77	5	9	5	5	86	5	22
2019	IS-05	85	0	0	8	8	92	8	13
2018	IS	79	9	3	1	7	95	2	68
2018	IS-03	100	0	0	0	0	100	0	11
2018	IS-04	79	8	4	0	8	95	0	24
2018	IS-05	65	24	0	0	12	100	0	17

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	84	10	0	0	1	0	4	98	2	69
2020	IS-04	73	18	0	0	0	0	9	100	0	22
2020	IS-05	94	0	0	0	0	0	6	100	0	16
2019	IS	95	2	2	0	0	0	2	98	0	58
2019	IS-03	100	0	0	0	0	0	0	100	0	10
2019	IS-04	100	0	0	0	0	0	0	100	0	22
2019	IS-05	87	0	7	0	0	0	7	93	0	15
2018	IS	81	7	4	0	1	1	4	94	2	67
2018	IS-03	91	9	0	0	0	0	0	100	0	11
2018	IS-04	83	4	8	0	0	0	4	91	0	24
2018	IS-05	69	13	0	0	0	6	13	100	0	16
2017	IS	75	17	1	1	3	0	3	94	4	72
2017	IS-03	77	15	0	0	0	0	8	100	0	13
2017	IS-04	82	18	0	0	0	0	0	100	0	22
2017	IS-05	64	14	0	7	7	0	7	84	16	14
2017	IS-06	68	20	6	0	6	0	0	88	6	16

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	76	12	9	1	0	1	90	1	68
2020	IS-04	70	17	4	4	0	4	91	5	23
2020	IS-05	93	0	7	0	0	0	93	0	15
2020	IS-06	86	7	7	0	0	0	93	0	14
2019	IS	52	28	17	0	2	2	81	2	58
2019	IS-03	50	20	10	0	10	10	78	11	10
2019	IS-04	45	36	18	0	0	0	82	0	22
2019	IS-05	47	33	20	0	0	0	80	0	15
2018	IS	61	33	3	0	2	2	95	2	66
2018	IS-03	73	18	0	0	9	0	91	9	11
2018	IS-04	61	35	4	0	0	0	96	0	23
2018	IS-05	59	35	6	0	0	0	94	0	17
2017	IS	52	33	6	3	3	4	88	6	72
2017	IS-03	62	23	0	8	0	8	92	8	13
2017	IS-04	50	41	9	0	0	0	91	0	22
2017	IS-05	44	34	7	0	0	14	92	0	14
2017	IS-06	50	31	6	0	12	0	81	12	16

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	79	10	9	0	1	0	1	90	1	70
2020	IS-04	78	13	4	0	0	0	4	95	0	23
2020	IS-05	88	6	6	0	0	0	0	94	0	16
2019	IS	61	23	11	2	2	0	2	86	4	57
2019	IS-04	59	27	9	5	0	0	0	86	5	22
2019	IS-05	60	27	13	0	0	0	0	87	0	15
2018	IS	52	13	18	10	3	1	1	68	14	67
2018	IS-03	55	27	9	9	0	0	0	82	9	11
2018	IS-04	43	13	30	9	4	0	0	57	13	23
2018	IS-05	53	12	12	18	0	6	0	69	19	17
2017	IS	53	25	12	6	1	0	3	80	7	72
2017	IS-03	54	23	15	0	0	0	8	83	0	13
2017	IS-04	64	23	9	5	0	0	0	86	5	22
2017	IS-05	28	28	22	15	0	0	7	60	16	14
2017	IS-06	62	26	5	0	6	0	0	89	6	16

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	71	6	4	1	1	16	92	3	70
2020	IS-04	74	0	4	4	0	17	89	5	23
2020	IS-05	81	6	0	0	0	13	100	0	16
2019	IS	53	12	3	5	0	26	88	7	58
2019	IS-03	70	0	0	0	0	30	100	0	10
2019	IS-04	55	9	5	0	0	32	93	0	22
2019	IS-05	53	13	7	7	0	20	83	8	15
2018	IS	60	13	4	0	0	22	94	0	67
2018	IS-03	82	9	0	0	0	9	100	0	11
2018	IS-04	57	0	9	0	0	35	87	0	23
2018	IS-05	53	18	6	0	0	24	92	0	17
2017	IS	54	11	1	4	3	26	89	9	72
2017	IS-03	54	0	8	8	0	31	78	11	13
2017	IS-04	68	5	0	0	0	27	100	0	22
2017	IS-05	43	0	0	7	0	50	86	14	14
2017	IS-06	44	38	0	6	12	0	82	18	16

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	86	8	4	0	0	0	1	96	0	71
2020	IS-04	83	8	8	0	0	0	0	92	0	24
2020	IS-05	94	0	6	0	0	0	0	94	0	16
2019	IS	67	21	4	2	0	0	7	94	2	57
2019	IS-04	82	9	5	0	0	0	5	95	0	22
2019	IS-05	60	27	0	7	0	0	7	93	7	15
2018	IS	75	13	6	1	1	0	3	91	3	67
2018	IS-03	91	9	0	0	0	0	0	100	0	11
2018	IS-04	78	13	9	0	0	0	0	91	0	23
2018	IS-05	65	6	12	6	6	0	6	75	13	17
2017	IS	75	15	3	0	0	1	6	97	0	72
2017	IS-03	69	8	8	0	0	0	15	91	0	13
2017	IS-04	77	18	0	0	0	0	5	100	0	22
2017	IS-05	72	13	0	0	0	7	7	100	0	14
2017	IS-06	75	19	6	0	0	0	0	94	0	16

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	75	18	3	1	1	1	94	3	71
2020	IS-04	75	25	0	0	0	0	100	0	24
2020	IS-05	94	6	0	0	0	0	100	0	16
2019	IS	78	12	3	2	2	3	93	4	58
2019	IS-03	70	0	10	0	10	10	78	11	10
2019	IS-04	91	5	0	5	0	0	95	5	22
2019	IS-05	67	27	0	0	0	7	100	0	15
2018	IS	85	10	1	1	0	1	97	2	67
2018	IS-03	91	9	0	0	0	0	100	0	11
2018	IS-04	91	9	0	0	0	0	100	0	23
2018	IS-05	76	12	6	6	0	0	88	6	17
2017	IS	66	13	4	6	7	4	82	13	72
2017	IS-03	54	0	0	15	23	8	59	41	13
2017	IS-04	77	9	9	0	5	0	86	5	22
2017	IS-05	64	29	0	0	0	7	100	0	14
2017	IS-06	75	13	0	0	6	6	93	7	16

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	51	25	17	4	1	0	1	77	6	71
2020	IS-04	50	33	13	4	0	0	0	83	4	24
2020	IS-05	63	25	6	6	0	0	0	88	6	16
2019	IS	50	28	17	2	3	0	0	78	5	58
2019	IS-03	40	20	20	10	10	0	0	60	20	10
2019	IS-04	50	36	14	0	0	0	0	86	0	22
2019	IS-05	67	27	7	0	0	0	0	93	0	15
2018	IS	48	32	11	5	2	2	2	83	6	66
2018	IS-03	50	40	10	0	0	0	0	90	0	10
2018	IS-04	43	35	13	9	0	0	0	78	9	23
2018	IS-05	53	35	6	0	0	6	0	94	0	17
2017	IS	47	33	13	6	1	0	0	80	7	71
2017	IS-03	31	31	15	15	8	0	0	62	23	13
2017	IS-04	43	38	19	0	0	0	0	81	0	21
2017	IS-05	57	36	7	0	0	0	0	93	0	14
2017	IS-06	58	30	6	6	0	0	0	88	6	16

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	31	41	20	8	72	8	71
2020	IS-04	25	38	25	13	63	13	24
2020	IS-05	13	69	13	6	81	6	16

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	11	31	45	10	3	0	42	13	71
2020	IS-04	13	42	42	4	0	0	54	4	24
2020	IS-05	13	19	44	13	13	0	31	25	16
2019	IS	9	40	35	12	2	2	50	14	57
2019	IS-04	14	50	36	0	0	0	64	0	22
2019	IS-05	13	13	40	27	7	0	27	33	15
2018	IS	13	29	34	19	4	0	43	24	68
2018	IS-03	18	36	36	9	0	0	55	9	11
2018	IS-04	13	46	17	17	8	0	58	25	24
2018	IS-05	12	18	47	18	6	0	29	24	17
2017	IS	5	33	41	18	3	0	39	21	72
2017	IS-03	0	39	46	15	0	0	39	15	13
2017	IS-04	9	41	41	9	0	0	50	9	22
2017	IS-05	7	22	20	51	0	0	28	51	14
2017	IS-06	0	37	51	6	6	0	37	12	16

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	7	17	42	27	6	1	0	33	24	71
2020	IS-04	0	13	46	33	8	0	0	42	13	24
2020	IS-05	13	25	31	31	0	0	0	31	38	16
2019	IS	7	10	47	28	7	0	2	35	18	58
2019	IS-03	0	10	60	20	0	0	10	22	11	10
2019	IS-04	0	5	36	45	14	0	0	59	5	22
2019	IS-05	13	13	53	20	0	0	0	20	27	15
2018	IS	7	22	36	22	12	0	0	34	30	67
2018	IS-03	0	27	36	18	18	0	0	36	27	11
2018	IS-04	9	17	17	35	22	0	0	57	26	23
2018	IS-05	12	24	53	12	0	0	0	12	35	17
2017	IS	5	24	42	25	4	0	0	29	29	72
2017	IS-03	8	23	53	16	0	0	0	16	31	13
2017	IS-04	5	5	45	46	0	0	0	46	9	22
2017	IS-05	7	37	28	14	14	0	0	28	44	14
2017	IS-06	6	31	45	18	0	0	0	18	37	16

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	42	44	8	3	0	3	88	3	71
2020	IS-04	29	46	17	4	0	4	78	4	24
2020	IS-05	31	63	6	0	0	0	94	0	16
2019	IS	48	43	7	0	0	2	93	0	58
2019	IS-03	30	50	10	0	0	10	89	0	10
2019	IS-04	59	32	9	0	0	0	91	0	22
2019	IS-05	60	33	7	0	0	0	93	0	15
2018	IS	36	53	5	5	0	2	91	5	66
2018	IS-03	36	45	0	9	0	9	90	10	11
2018	IS-04	43	52	0	4	0	0	96	4	23
2018	IS-05	41	53	0	6	0	0	94	6	17
2017	IS	35	47	11	4	1	1	83	6	71
2017	IS-03	31	38	15	8	0	8	75	8	13
2017	IS-04	50	41	0	5	5	0	91	9	22
2017	IS-05	14	58	20	7	0	0	72	7	14
2017	IS-06	53	40	6	0	0	0	94	0	15

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	35	45	7	6	3	4	84	9	71
2020	IS-04	21	54	8	13	0	4	78	13	24
2020	IS-05	19	63	0	0	6	13	93	7	16

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	54	34	10	3	87	13	71
2020	IS-04	42	33	21	4	75	25	24
2020	IS-05	50	38	6	6	88	13	16

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	69	21	6	3	1	90	4	71
2020	IS-04	63	21	17	0	0	83	0	24
2020	IS-05	69	19	0	6	6	88	13	16

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	38	39	18	1	3	0	0	77	4	71
2020	IS-04	21	58	21	0	0	0	0	79	0	24
2020	IS-05	44	44	6	0	6	0	0	88	6	16
2019	IS	24	53	19	2	0	0	2	79	2	58
2019	IS-03	30	40	20	0	0	0	10	78	0	10
2019	IS-04	23	59	14	5	0	0	0	82	5	22
2019	IS-05	13	60	27	0	0	0	0	73	0	15
2018	IS	25	42	12	12	6	3	0	69	18	67
2018	IS-03	36	36	9	9	0	9	0	80	10	11
2018	IS-04	35	35	4	17	4	4	0	73	23	23
2018	IS-05	24	41	18	6	12	0	0	65	18	17
2017	IS	17	51	18	11	1	1	0	69	13	72
2017	IS-03	16	69	0	15	0	0	0	85	15	13
2017	IS-04	27	45	14	14	0	0	0	73	14	22
2017	IS-05	8	51	20	7	7	7	0	63	16	14
2017	IS-06	19	55	14	12	0	0	0	74	12	16

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	47	39	10	4	86	4	70
2020	IS-04	35	43	13	9	78	9	23
2020	IS-05	44	38	19	0	81	0	16

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	39	41	7	9	3	1	83	9	69
2020	IS-04	23	59	14	0	5	0	86	0	22
2020	IS-05	44	38	13	6	0	0	81	6	16

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	37	37	17	6	3	76	6	70
2020	IS-04	17	61	17	4	0	78	4	23
2020	IS-05	44	31	25	0	0	75	0	16

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	52	33	9	3	1	1	88	3	69
2020	IS-04	32	50	9	5	5	0	86	5	22
2020	IS-05	56	31	13	0	0	0	88	0	16

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Most positive or least negative answers (%)	Total responses
2020	IS	86	12	3	97	69
2020	IS-04	73	27	0	100	22
2020	IS-05	88	6	6	94	16

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	56	34	7	3	90	3	71
2020	IS-04	42	42	13	4	83	4	24
2020	IS-05	63	31	6	0	94	0	16

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	61	30	3	6	91	6	70
2020	IS-04	54	33	0	13	88	13	24
2020	IS-05	67	20	7	7	87	7	15

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	56	30	10	3	1	87	3	71
2020	IS-04	42	33	21	0	4	78	0	24
2020	IS-05	69	25	6	0	0	94	0	16

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	40	35	5	15	5	75	20	20
2020	IS-06	42	42	0	8	8	83	17	12
2019	IS	18	73	0	9	0	91	9	11

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	IS	95	5	20
2020	IS-06	100	0	12

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	5	47	11	16	16	0	5	56	33	19
2020	IS-06	8	42	17	17	17	0	0	50	33	12

Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	IS	6	94	71
2020	IS-04	4	96	24
2020	IS-05	0	100	16

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	IS	8	92	71
2020	IS-04	8	92	24
2020	IS-05	13	88	16
2019	IS	9	91	58
2019	IS-03	0	100	10
2019	IS-04	5	95	22
2019	IS-05	13	87	15
2017	IS	11	89	72
2017	IS-06	0	100	16
2014	IS	9	91	74

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	58	28	6	4	4	90	4	71
2020	IS-04	58	21	13	4	4	83	4	24
2020	IS-05	75	6	0	13	6	87	13	16

Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	38	41	20	1	52	48	71
2020	IS-04	25	29	42	4	54	46	24
2020	IS-05	50	50	0	0	50	50	16

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	IS	33	67	27

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	7	22	22	7	19	4	19	38	33	27

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	4	22	15	7	44	4	4	28	56	27

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	IS	37	14	23	11	6	1	8	56	19	71
2020	IS-04	38	4	25	13	4	4	13	50	20	24
2020	IS-05	38	13	19	13	13	0	6	53	27	16
2019	IS	23	33	14	12	11	0	7	60	25	57
2019	IS-03	30	50	0	0	20	0	0	80	20	10
2019	IS-04	23	27	18	14	9	0	9	55	25	22
2019	IS-05	27	33	13	13	7	0	7	64	21	15
2018	IS	25	18	22	10	16	0	7	47	29	67
2018	IS-03	50	30	10	10	0	0	0	80	10	10
2018	IS-04	13	13	42	8	25	0	0	25	33	24
2018	IS-05	29	18	6	12	18	0	18	57	36	17

Report a problem on this page

Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Canadian Heritage by Question 106. Please indicate your occupational group and level. Occupational group and level - IS

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations