2020 Public Service Employee Survey Results for Public Service Commission of Canada by Question 105. What is your current employee status?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 30 45 6 15 4 0 0 75 19 535
2020 Term 61 31 0 8 0 0 0 92 8 13

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 66 24 4 3 2 0 0 90 6 535
2020 Term 70 22 0 8 0 0 0 92 8 13
2017 Indeterminate (permanent) 69 24 3 3 1 0 0 93 4 540
2017 Term 61 22 0 11 0 6 0 89 11 18
2017 Casual 91 9 0 0 0 0 0 100 0 12
2017 Student 84 16 0 0 0 0 0 100 0 19
2014 Indeterminate (permanent) 67 24 4 3 1 0 0 92 5 563
2014 Casual 69 21 0 10 0 0 0 90 10 10

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 32 41 10 12 4 0 1 73 17 536
2020 Term 46 22 0 16 7 9 0 75 25 13
2019 Indeterminate (permanent) 51 33 4 7 4 0 0 84 11 616
2019 Casual 67 23 0 0 9 0 0 91 9 18
2019 Student 49 34 2 10 5 0 0 83 15 41
2017 Indeterminate (permanent) 42 33 7 10 7 0 0 76 17 541
2017 Term 23 50 16 11 0 0 0 73 11 18
2017 Casual 67 17 0 10 0 7 0 90 10 12
2017 Student 68 32 0 0 0 0 0 100 0 19
2014 Indeterminate (permanent) 31 30 8 18 13 0 0 61 31 563
2014 Casual 50 29 0 10 10 0 0 80 20 10

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 37 39 10 10 4 0 1 76 13 535
2020 Term 37 38 26 0 0 0 0 74 0 13
2019 Indeterminate (permanent) 39 36 11 9 4 0 1 76 12 613
2019 Casual 46 30 15 5 0 0 4 79 6 17
2019 Student 34 32 22 7 2 0 2 68 10 41
2018 Indeterminate (permanent) 30 46 9 9 4 1 2 77 14 524
2018 Casual 31 26 29 0 0 0 15 67 0 12
2018 Student 26 42 16 5 11 0 0 68 16 19
2017 Indeterminate (permanent) 36 37 14 9 4 0 0 73 13 541
2017 Term 23 33 34 0 11 0 0 55 11 18
2017 Casual 58 27 7 0 0 0 9 92 0 12
2017 Student 11 58 26 5 0 0 0 68 5 19
2014 Indeterminate (permanent) 34 40 11 10 4 0 1 74 15 563
2014 Casual 20 50 19 0 0 0 10 79 0 10

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 43 36 11 6 4 0 0 79 10 532
2020 Term 68 32 0 0 0 0 0 100 0 13
2019 Indeterminate (permanent) 54 35 6 3 2 0 0 89 5 613
2019 Casual 63 27 0 9 0 0 0 91 9 18
2019 Student 76 15 5 5 0 0 0 90 5 41
2017 Indeterminate (permanent) 49 37 7 4 2 0 0 87 6 540
2017 Term 22 51 16 10 0 0 0 73 10 18
2017 Casual 55 36 10 0 0 0 0 90 0 12
2017 Student 53 47 0 0 0 0 0 100 0 19
2014 Indeterminate (permanent) 47 37 6 7 2 1 0 85 9 562
2014 Casual 59 20 0 0 0 0 20 100 0 10

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 50 28 10 7 5 0 1 78 12 535
2020 Term 84 16 0 0 0 0 0 100 0 13
2019 Indeterminate (permanent) 56 28 7 6 3 0 0 84 9 617
2019 Term 49 30 15 6 0 0 0 79 6 15
2019 Casual 73 23 0 4 0 0 0 96 4 18
2019 Student 54 22 10 5 2 5 2 82 8 41
2018 Indeterminate (permanent) 51 31 7 7 4 0 1 83 11 523
2018 Casual 64 29 0 0 8 0 0 92 8 12
2018 Student 42 42 16 0 0 0 0 84 0 19
2017 Indeterminate (permanent) 47 31 9 7 4 0 0 79 12 541
2017 Term 23 45 11 10 11 0 0 68 21 18
2017 Casual 65 17 18 0 0 0 0 82 0 12
2017 Student 47 32 16 5 0 0 0 79 5 19
2014 Indeterminate (permanent) 42 35 10 8 4 1 0 78 13 562
2014 Casual 51 19 22 0 0 0 9 76 0 10

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 38 35 13 9 5 0 0 73 14 536
2020 Term 59 23 0 8 9 0 0 82 18 13
2019 Indeterminate (permanent) 37 41 10 8 4 0 0 79 11 615
2019 Casual 49 24 17 10 0 0 0 73 10 18
2019 Student 32 39 15 7 5 2 0 73 13 41
2018 Indeterminate (permanent) 35 41 12 7 6 0 0 76 12 522
2018 Casual 59 16 8 18 0 0 0 74 18 12
2018 Student 26 42 21 11 0 0 0 68 11 19
2017 Indeterminate (permanent) 29 45 12 9 5 0 0 74 14 541
2017 Term 16 40 17 5 22 0 0 56 27 18
2017 Casual 59 24 17 0 0 0 0 83 0 12
2017 Student 37 42 16 0 5 0 0 79 5 19
2014 Indeterminate (permanent) 28 45 13 9 5 0 0 73 14 563
2014 Casual 51 39 0 10 0 0 0 90 10 10

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 37 38 12 9 4 0 0 75 13 537
2020 Term 67 24 0 0 9 0 0 91 9 13
2019 Indeterminate (permanent) 34 38 13 11 4 0 0 72 15 617
2019 Casual 56 30 5 4 0 0 5 90 4 18
2019 Student 56 32 5 5 2 0 0 88 7 41
2018 Indeterminate (permanent) 30 33 18 11 6 0 0 64 18 522
2018 Casual 67 8 8 10 0 0 8 81 11 12
2018 Student 37 37 16 5 5 0 0 74 11 19
2017 Indeterminate (permanent) 26 35 17 13 7 0 0 62 20 542
2017 Term 33 29 11 11 16 0 0 62 27 18
2017 Casual 73 27 0 0 0 0 0 100 0 12
2017 Student 37 47 5 5 0 5 0 89 6 19
2014 Indeterminate (permanent) 26 36 15 15 7 1 0 62 23 562
2014 Casual 60 40 0 0 0 0 0 100 0 10

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 39 38 9 9 4 0 0 77 14 534
2020 Term 52 39 0 9 0 0 0 91 9 13
2019 Indeterminate (permanent) 39 38 11 7 4 0 0 77 11 618
2019 Casual 45 28 7 16 4 0 0 73 20 18
2019 Student 34 39 12 12 2 0 0 73 15 41
2018 Indeterminate (permanent) 34 38 13 8 6 0 0 73 14 520
2018 Casual 48 34 0 10 0 8 0 89 11 12
2018 Student 26 26 21 21 5 0 0 53 26 19
2017 Indeterminate (permanent) 30 44 10 12 4 0 0 74 16 542
2017 Term 10 56 11 6 16 0 0 66 22 18
2017 Casual 51 40 9 0 0 0 0 91 0 12
2017 Student 37 42 16 0 5 0 0 79 5 19

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 53 35 7 4 2 0 0 88 6 536
2020 Term 85 8 8 0 0 0 0 92 0 13
2019 Indeterminate (permanent) 47 41 8 3 2 0 0 88 5 615
2019 Casual 54 29 0 4 5 7 0 90 10 18
2019 Student 41 32 17 7 2 0 0 73 10 41
2018 Indeterminate (permanent) 45 40 10 2 3 0 0 85 5 521
2018 Casual 67 23 0 10 0 0 0 90 10 12
2018 Student 42 32 21 5 0 0 0 74 5 19
2017 Indeterminate (permanent) 41 43 8 5 2 1 0 85 7 539
2017 Term 11 57 22 11 0 0 0 68 11 18
2017 Casual 76 16 9 0 0 0 0 91 0 12
2017 Student 32 37 16 5 11 0 0 68 16 19
2014 Indeterminate (permanent) 42 41 10 4 2 1 0 84 6 563
2014 Casual 90 10 0 0 0 0 0 100 0 10

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 38 35 11 10 5 0 0 73 15 536
2020 Term 60 31 0 0 9 0 0 91 9 13
2019 Indeterminate (permanent) 36 39 12 10 4 0 0 75 13 617
2019 Casual 66 12 5 10 0 7 0 84 10 18
2019 Student 54 32 10 2 2 0 0 85 5 41
2018 Indeterminate (permanent) 34 35 15 9 6 0 0 69 15 521
2018 Casual 67 16 8 10 0 0 0 82 10 12
2018 Student 37 42 16 5 0 0 0 79 5 19
2017 Indeterminate (permanent) 29 38 16 10 7 1 0 67 16 540
2017 Term 23 28 22 10 17 0 0 51 27 18
2017 Casual 67 33 0 0 0 0 0 100 0 12
2017 Student 21 53 21 0 5 0 0 74 5 19

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 51 33 10 4 2 0 0 84 7 530
2020 Term 67 24 0 9 0 0 0 91 9 13
2019 Indeterminate (permanent) 50 34 9 6 1 0 0 84 7 615
2019 Casual 71 22 7 0 0 0 0 93 0 18
2019 Student 46 41 7 5 0 0 0 88 5 41
2018 Indeterminate (permanent) 45 38 11 4 2 0 0 83 6 519
2018 Casual 74 8 18 0 0 0 0 82 0 12
2018 Student 37 16 37 11 0 0 0 53 11 19
2017 Indeterminate (permanent) 44 39 11 3 3 0 0 83 6 540
2017 Term 51 22 11 11 5 0 0 73 16 18
2017 Casual 100 0 0 0 0 0 0 100 0 12
2017 Student 32 47 16 5 0 0 0 79 5 19
2014 Indeterminate (permanent) 55 32 8 2 2 0 0 88 4 563
2014 Casual 82 18 0 0 0 0 0 100 0 10

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 36 38 13 10 3 0 0 74 13 534
2020 Term 59 31 0 9 0 0 0 91 9 13
2019 Indeterminate (permanent) 34 39 13 10 4 0 0 74 13 614
2019 Casual 59 24 0 13 4 0 0 83 17 17
2019 Student 49 34 10 2 5 0 0 83 7 41
2018 Indeterminate (permanent) 31 41 13 8 6 0 0 73 14 521
2018 Casual 42 25 10 8 8 0 8 72 17 12
2018 Student 42 32 5 21 0 0 0 74 21 19
2017 Indeterminate (permanent) 30 43 12 10 5 1 0 73 15 540
2017 Term 10 45 23 10 11 0 0 56 22 18
2017 Casual 57 24 0 10 0 0 9 89 11 12
2017 Student 26 47 21 5 0 0 0 74 5 19
2014 Indeterminate (permanent) 25 41 15 12 6 0 0 66 19 562
2014 Casual 39 31 20 0 0 0 10 78 0 10

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 41 34 11 10 5 0 0 74 14 535
2020 Term 51 32 8 0 9 0 0 83 9 13
2019 Indeterminate (permanent) 38 37 13 8 3 0 1 75 11 615
2019 Casual 54 34 0 12 0 0 0 88 12 18
2019 Student 41 39 15 2 2 0 0 80 5 41
2018 Indeterminate (permanent) 32 38 15 9 5 0 0 71 15 520
2018 Casual 42 25 26 0 8 0 0 66 8 12
2018 Student 26 53 11 5 5 0 0 79 11 19
2017 Indeterminate (permanent) 36 35 14 9 6 0 0 71 15 540
2017 Term 18 27 28 5 22 0 0 45 27 18
2017 Casual 82 9 0 10 0 0 0 90 10 12
2017 Student 47 32 16 5 0 0 0 79 5 19
2014 Indeterminate (permanent) 28 38 14 13 6 0 1 66 19 563
2014 Casual 62 28 10 0 0 0 0 90 0 10

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 38 38 11 10 3 0 0 76 13 531
2020 Term 60 31 0 0 9 0 0 91 9 13
2019 Indeterminate (permanent) 37 43 11 6 2 0 0 80 8 613
2019 Casual 49 36 5 0 10 0 0 85 10 18
2019 Student 44 41 7 5 0 0 2 88 5 41
2018 Indeterminate (permanent) 34 38 15 7 5 0 1 73 12 518
2018 Casual 56 23 21 0 0 0 0 79 0 12
2018 Student 32 47 11 11 0 0 0 79 11 19
2017 Indeterminate (permanent) 32 40 14 9 5 0 1 72 13 540
2017 Term 22 40 17 16 5 0 0 61 22 18
2017 Casual 59 34 0 7 0 0 0 93 7 12
2017 Student 26 47 21 5 0 0 0 74 5 19
2014 Indeterminate (permanent) 31 39 15 9 5 0 0 71 14 563
2014 Casual 51 49 0 0 0 0 0 100 0 10

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 44 36 10 7 3 0 0 80 10 536
2020 Term 52 31 0 18 0 0 0 82 18 13
2019 Indeterminate (permanent) 41 41 10 6 2 0 0 82 8 618
2019 Casual 56 29 9 0 6 0 0 85 6 18
2019 Student 46 29 10 12 2 0 0 76 15 41
2018 Indeterminate (permanent) 37 41 12 6 3 0 0 78 10 520
2018 Casual 67 33 0 0 0 0 0 100 0 12
2018 Student 32 58 5 5 0 0 0 89 5 19
2017 Indeterminate (permanent) 33 44 12 6 4 0 0 77 11 541
2017 Term 36 27 16 5 16 0 0 62 22 18
2017 Casual 93 7 0 0 0 0 0 100 0 12
2017 Student 47 37 11 0 5 0 0 84 5 19
2014 Indeterminate (permanent) 35 42 13 7 3 0 0 77 9 563
2014 Casual 71 29 0 0 0 0 0 100 0 10

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 42 30 12 9 7 0 0 72 16 535
2020 Term 60 24 16 0 0 0 0 84 0 13
2019 Indeterminate (permanent) 45 33 14 4 4 0 0 78 8 613
2019 Casual 56 25 15 4 0 0 0 81 4 18
2019 Student 83 10 2 5 0 0 0 93 5 41
2018 Indeterminate (permanent) 43 29 15 8 4 0 1 72 12 522
2018 Casual 56 11 18 0 0 0 15 79 0 12
2018 Student 79 11 0 5 5 0 0 89 11 19
2017 Indeterminate (permanent) 41 33 14 8 4 1 0 74 12 540
2017 Term 45 16 22 11 0 0 6 66 11 18
2017 Casual 84 0 0 9 0 0 7 91 9 12
2017 Student 58 37 5 0 0 0 0 95 0 19
2014 Indeterminate (permanent) 42 34 14 6 3 0 0 77 9 563
2014 Casual 70 19 10 0 0 0 0 90 0 10

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 11 24 33 24 8 0 0 31 35 534
2020 Term 0 15 31 31 23 0 0 54 15 13
2019 Indeterminate (permanent) 8 17 38 23 10 1 2 34 26 613
2019 Casual 6 19 24 15 35 0 0 51 25 18
2019 Student 2 17 41 27 12 0 0 39 20 41
2018 Indeterminate (permanent) 9 23 37 18 11 1 2 29 33 519
2018 Casual 0 8 43 18 15 8 8 40 9 12
2018 Student 11 16 16 32 21 5 0 56 28 19
2017 Indeterminate (permanent) 9 24 37 15 10 1 3 27 35 540
2017 Term 11 22 38 18 12 0 0 29 33 18
2017 Casual 0 17 44 0 10 9 19 15 24 11
2017 Student 0 0 53 32 11 0 5 44 0 19
2014 Indeterminate (permanent) 10 24 39 19 5 1 1 25 35 562
2014 Casual 10 10 40 19 0 10 10 24 26 10

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 6 12 27 32 20 2 1 53 18 532
2020 Term 0 0 25 38 30 8 0 73 0 13
2019 Indeterminate (permanent) 6 14 28 29 18 3 2 49 21 613
2019 Casual 0 10 18 20 52 0 0 72 10 17
2019 Student 3 18 5 25 40 8 3 72 22 40
2018 Indeterminate (permanent) 10 20 27 26 14 2 2 41 31 520
2018 Casual 10 0 18 34 15 8 15 63 13 12
2018 Student 0 5 37 5 47 5 0 56 6 19
2017 Indeterminate (permanent) 10 19 34 15 15 3 4 32 32 537
2017 Term 11 22 28 12 23 0 5 36 34 18
2017 Casual 0 9 9 10 23 10 39 66 17 10
2017 Student 5 0 16 47 21 5 5 76 6 19
2014 Indeterminate (permanent) 9 17 31 27 11 2 3 40 27 562
2014 Casual 0 10 50 9 10 10 10 24 13 10

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 16 25 32 17 9 1 1 26 42 536
2020 Term 8 16 31 24 22 0 0 46 23 13
2019 Indeterminate (permanent) 13 24 30 17 11 2 3 29 39 614
2019 Casual 10 28 17 21 19 0 4 42 40 18
2019 Student 10 20 29 17 20 5 0 38 31 41
2018 Indeterminate (permanent) 14 26 32 14 10 1 2 25 41 522
2018 Casual 18 26 8 0 26 7 15 33 57 12
2018 Student 32 16 21 11 16 5 0 28 50 19
2017 Indeterminate (permanent) 16 23 30 14 10 2 4 26 42 538
2017 Term 16 17 27 12 18 5 5 33 37 18
2017 Casual 8 9 25 10 19 9 19 41 24 11
2017 Student 11 21 21 21 16 5 5 41 35 19
2014 Indeterminate (permanent) 19 28 32 11 5 1 3 18 49 563
2014 Casual 10 22 29 18 0 10 10 23 40 10

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 8 18 28 31 14 0 0 45 27 533
2020 Term 9 0 23 38 29 0 0 68 9 13
2019 Indeterminate (permanent) 5 13 32 31 16 1 1 48 19 611
2019 Casual 0 7 32 15 46 0 0 61 7 18
2019 Student 0 2 10 37 49 2 0 88 3 41
2018 Indeterminate (permanent) 4 17 35 29 12 1 2 42 22 521
2018 Casual 0 8 11 33 40 0 8 80 8 12
2018 Student 5 5 16 37 32 5 0 72 11 19
2017 Indeterminate (permanent) 7 19 34 23 14 1 3 38 26 537
2017 Term 10 5 23 27 23 0 11 56 17 18
2017 Casual 0 0 16 9 37 9 28 75 0 11
2017 Student 0 0 16 26 47 5 5 82 0 19
2014 Indeterminate (permanent) 6 17 38 26 9 2 2 37 24 560
2014 Casual 0 0 51 28 10 0 10 43 0 10

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 15 22 26 22 13 1 1 36 38 535
2020 Term 0 0 32 39 28 0 0 68 0 13
2019 Indeterminate (permanent) 9 15 29 25 17 2 3 44 26 610
2019 Casual 0 6 31 19 39 5 0 61 6 18
2019 Student 5 3 0 35 45 10 3 91 9 40
2018 Indeterminate (permanent) 12 23 27 24 11 1 2 36 36 521
2018 Casual 0 0 18 18 48 8 8 78 0 12
2018 Student 16 5 5 26 32 11 5 69 25 19
2017 Indeterminate (permanent) 14 19 31 18 13 1 4 32 35 535
2017 Term 11 11 15 46 6 5 6 58 24 18
2017 Casual 16 7 16 9 27 0 26 48 31 12
2017 Student 0 5 11 32 42 5 5 82 6 19
2014 Indeterminate (permanent) 19 25 31 15 6 1 3 22 45 562
2014 Casual 10 0 29 30 19 0 10 56 12 10

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 7 16 28 27 18 2 1 47 24 533
2020 Term 0 16 14 33 37 0 0 70 16 13
2019 Indeterminate (permanent) 10 23 26 23 13 4 2 38 35 610
2019 Casual 0 10 12 29 31 18 0 74 12 17
2019 Student 2 12 15 12 32 22 5 60 20 41
2018 Indeterminate (permanent) 18 23 25 18 11 3 2 31 44 518
2018 Casual 10 33 8 8 33 0 8 45 47 12
2018 Student 16 16 26 5 26 11 0 35 35 19
2017 Indeterminate (permanent) 15 26 26 17 9 3 3 28 44 539
2017 Term 22 10 16 10 18 12 11 37 42 18
2017 Casual 0 19 24 0 18 0 39 30 31 11
2017 Student 16 0 37 11 21 11 5 38 19 19
2014 Indeterminate (permanent) 8 18 30 26 13 2 5 41 27 561
2014 Casual 10 22 19 29 0 0 20 36 40 10

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 13 20 32 22 11 2 0 34 34 534
2020 Term 0 15 40 23 22 0 0 45 15 13
2019 Indeterminate (permanent) 11 20 31 23 11 2 2 35 33 616
2019 Casual 10 5 42 20 17 5 0 40 16 18
2019 Student 5 3 38 25 18 10 3 49 9 40
2018 Indeterminate (permanent) 12 22 36 16 9 3 2 27 35 520
2018 Casual 18 15 26 8 26 8 0 36 35 12
2018 Student 5 16 32 16 21 11 0 41 24 19
2017 Indeterminate (permanent) 13 19 37 16 9 3 3 27 34 540
2017 Term 29 17 24 6 12 6 6 21 52 17
2017 Casual 0 17 33 0 10 9 30 17 28 11
2017 Student 5 16 21 21 16 16 5 47 27 19
2014 Indeterminate (permanent) 14 21 37 18 6 2 2 25 36 560
2014 Casual 10 21 38 10 0 10 10 13 40 10

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 12 27 34 20 6 0 0 27 40 535
2020 Term 16 8 39 8 30 0 0 38 23 13
2019 Indeterminate (permanent) 16 29 30 16 7 1 1 24 46 614
2019 Casual 0 33 27 23 12 5 0 37 34 18
2019 Student 15 15 24 29 15 2 0 45 30 41
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 29 36 14 8 3 6 5 73 12 536
2020 Term 36 31 23 9 0 0 0 68 9 13
2019 Indeterminate (permanent) 30 34 15 6 5 7 4 71 13 615
2019 Casual 54 25 11 0 0 5 5 88 0 18
2019 Student 46 29 2 5 7 5 5 84 14 41
2018 Indeterminate (permanent) 23 34 16 12 5 6 5 64 19 521
2018 Casual 34 28 8 0 0 16 15 89 0 12
2018 Student 47 11 5 5 0 16 16 85 8 19
2017 Indeterminate (permanent) 28 31 15 9 7 5 5 66 18 539
2017 Term 18 23 24 12 17 0 6 44 31 17
2017 Casual 28 40 7 0 0 9 16 91 0 12
2017 Student 37 37 21 0 0 0 5 78 0 19
2014 Indeterminate (permanent) 27 30 18 10 8 4 4 62 19 563
2014 Casual 41 29 0 0 0 19 11 100 0 10

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 58 26 6 6 4 0 0 84 10 535
2020 Term 36 54 0 0 9 0 0 91 9 13
2019 Indeterminate (permanent) 55 29 7 6 2 1 0 84 8 615
2019 Casual 66 19 15 0 0 0 0 85 0 18
2019 Student 59 29 5 2 5 0 0 88 7 41
2018 Indeterminate (permanent) 49 30 6 9 4 1 0 80 13 521
2018 Casual 60 33 0 0 0 8 0 100 0 12
2018 Student 89 5 5 0 0 0 0 95 0 19
2017 Indeterminate (permanent) 47 31 7 8 5 1 0 79 13 542
2017 Term 23 32 34 0 11 0 0 56 11 18
2017 Casual 84 16 0 0 0 0 0 100 0 12
2017 Student 47 42 11 0 0 0 0 89 0 19
2014 Indeterminate (permanent) 46 29 10 9 6 1 0 75 15 563
2014 Casual 52 48 0 0 0 0 0 100 0 10

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 59 32 5 3 1 0 0 91 4 536
2020 Term 60 23 0 17 0 0 0 83 17 13
2019 Indeterminate (permanent) 53 38 4 5 1 0 0 90 6 612
2019 Casual 82 12 0 6 0 0 0 94 6 18
2019 Student 78 15 2 5 0 0 0 93 5 41
2018 Indeterminate (permanent) 51 37 4 6 2 0 0 88 8 521
2018 Casual 72 21 0 0 0 8 0 100 0 12
2018 Student 79 21 0 0 0 0 0 100 0 19
2017 Indeterminate (permanent) 44 41 8 5 2 0 0 85 7 542
2017 Term 28 44 6 17 5 0 0 72 22 18
2017 Casual 61 32 0 7 0 0 0 93 7 12
2017 Student 63 26 5 5 0 0 0 89 5 19
2014 Indeterminate (permanent) 41 42 9 5 3 0 0 83 8 563
2014 Casual 90 10 0 0 0 0 0 100 0 10

Question 22. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 51 36 6 5 1 1 0 88 6 534
2020 Term 44 39 8 9 0 0 0 83 9 13
2019 Indeterminate (permanent) 48 38 9 3 1 1 0 87 4 615
2019 Casual 66 14 5 11 0 4 0 83 11 18
2019 Student 66 27 2 2 2 0 0 93 5 41
2018 Indeterminate (permanent) 45 37 9 5 3 1 0 83 8 521
2018 Casual 59 26 0 0 0 8 8 100 0 12
2018 Student 47 42 0 5 0 5 0 94 6 19

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 55 24 8 4 4 3 2 83 8 536
2020 Term 44 30 8 0 9 8 0 81 10 13
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 61 24 7 5 2 0 1 86 6 537
2020 Term 60 15 17 8 0 0 0 76 8 13
2019 Indeterminate (permanent) 55 25 10 4 2 1 3 83 7 615
2019 Casual 83 5 12 0 0 0 0 88 0 18
2019 Student 54 22 10 10 0 0 5 79 10 41

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 49 35 8 6 2 0 0 84 8 537
2020 Term 67 16 17 0 0 0 0 83 0 13
2019 Indeterminate (permanent) 44 34 10 7 4 0 1 79 11 612
2019 Casual 75 16 0 4 0 0 5 96 4 18
2019 Student 46 32 5 10 7 0 0 78 17 41
2018 Indeterminate (permanent) 36 38 10 9 6 0 1 75 15 522
2018 Casual 41 34 0 0 10 0 15 88 12 12
2018 Student 37 37 21 5 0 0 0 74 5 19
2017 Indeterminate (permanent) 40 35 10 9 4 1 1 77 13 542
2017 Term 49 22 11 6 5 0 6 76 12 18
2017 Casual 67 16 9 0 0 0 9 91 0 12
2017 Student 53 21 5 11 5 0 5 78 17 19
2014 Indeterminate (permanent) 36 35 13 8 6 1 1 72 15 563
2014 Casual 58 31 11 0 0 0 0 89 0 10

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 51 26 12 7 3 1 1 78 10 535
2020 Term 61 25 8 0 0 0 7 92 0 13

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 53 32 7 6 2 0 0 85 8 537
2020 Term 52 40 8 0 0 0 0 92 0 13
2019 Indeterminate (permanent) 52 30 9 5 3 1 1 83 8 612
2019 Casual 66 24 4 6 0 0 0 90 6 17
2019 Student 51 34 10 2 2 0 0 85 5 41
2018 Indeterminate (permanent) 44 32 12 5 5 0 1 77 10 519
2018 Casual 56 8 11 0 10 0 15 75 12 12
2018 Student 56 11 22 11 0 0 0 67 11 18
2017 Indeterminate (permanent) 45 35 8 7 4 0 0 81 11 542
2017 Term 50 17 23 11 0 0 0 66 11 18
2017 Casual 63 37 0 0 0 0 0 100 0 12
2017 Student 58 16 11 5 5 0 5 78 11 19
2014 Indeterminate (permanent) 40 36 9 9 6 0 0 76 15 561
2014 Casual 49 40 11 0 0 0 0 89 0 10

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 43 57 537
2020 Term 46 54 13

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 61 19 7 2 1 4 7 89 3 536
2020 Term 67 17 0 0 0 16 0 100 0 13

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 59 26 7 5 4 0 0 85 9 537
2020 Term 84 16 0 0 0 0 0 100 0 13
2019 Indeterminate (permanent) 55 29 7 5 3 0 0 85 8 618
2019 Casual 73 12 5 10 0 0 0 85 10 18
2019 Student 68 12 10 5 5 0 0 80 10 41
2018 Indeterminate (permanent) 46 30 9 8 6 1 1 77 14 520
2018 Casual 71 11 0 10 0 0 8 89 11 12
2018 Student 58 21 11 11 0 0 0 79 11 19
2017 Indeterminate (permanent) 50 29 9 7 5 1 0 79 11 540
2017 Term 44 34 11 5 5 0 0 78 11 18
2017 Casual 100 0 0 0 0 0 0 100 0 12
2017 Student 58 26 5 11 0 0 0 84 11 19
2014 Indeterminate (permanent) 45 30 10 8 7 0 0 75 14 563
2014 Casual 50 42 8 0 0 0 0 92 0 10
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 43 29 12 7 2 7 0 77 10 538
2020 Term 52 23 8 9 0 8 0 81 10 13
2019 Indeterminate (permanent) 35 35 13 6 3 8 0 76 10 610
2019 Casual 59 32 0 10 0 0 0 90 10 18
2019 Student 61 24 2 0 0 12 0 97 0 41
2018 Indeterminate (permanent) 33 34 14 6 3 9 0 74 10 522
2018 Casual 66 26 0 0 0 0 8 100 0 12
2018 Student 58 26 5 0 0 11 0 94 0 19
2017 Indeterminate (permanent) 27 36 15 9 5 8 0 69 15 542
2017 Term 16 39 22 16 0 6 0 59 17 18
2017 Casual 51 24 7 0 0 9 9 91 0 12
2017 Student 47 32 5 0 0 11 5 94 0 19
2014 Indeterminate (permanent) 24 36 18 7 4 11 0 68 13 563
2014 Casual 31 48 20 0 0 0 0 80 0 10

Question 32. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 36 34 15 10 4 1 0 71 14 534
2020 Term 52 31 8 0 9 0 0 83 9 13
2019 Indeterminate (permanent) 30 38 17 7 5 2 0 70 12 609
2019 Casual 69 14 0 6 4 7 0 90 10 18
2019 Student 59 34 0 0 0 7 0 100 0 41
2018 Indeterminate (permanent) 31 35 17 10 5 3 0 68 15 519
2018 Casual 66 26 0 0 0 0 8 100 0 12
2018 Student 47 32 21 0 0 0 0 79 0 19
2017 Indeterminate (permanent) 23 42 14 12 6 3 0 67 19 542
2017 Term 22 22 28 17 5 0 6 47 24 18
2017 Casual 60 24 7 0 0 0 9 92 0 12
2017 Student 26 37 21 0 0 11 5 75 0 19
2014 Indeterminate (permanent) 23 33 21 13 7 3 0 58 20 563
2014 Casual 20 69 10 0 0 0 0 90 0 10

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 24 34 13 17 5 6 0 62 24 537
2020 Term 52 23 8 0 9 8 0 81 10 13
2019 Indeterminate (permanent) 21 38 17 12 5 7 0 63 18 608
2019 Casual 47 21 5 11 4 12 0 77 17 18
2019 Student 40 43 8 0 0 10 0 92 0 40
2018 Indeterminate (permanent) 20 33 21 12 6 7 0 57 20 520
2018 Casual 56 36 0 0 0 0 8 100 0 12
2018 Student 37 21 26 0 5 11 0 65 6 19
2017 Indeterminate (permanent) 14 38 20 15 7 6 0 55 23 541
2017 Term 22 23 16 12 11 17 0 54 27 18
2017 Casual 26 34 23 0 0 9 9 72 0 12
2017 Student 32 42 11 5 0 5 5 82 6 19
2014 Indeterminate (permanent) 13 31 21 17 10 9 0 48 29 562
2014 Casual 20 39 20 0 0 20 0 74 0 10

Question 34. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 26 38 13 17 5 2 0 64 23 535
2020 Term 60 15 8 17 0 0 0 75 17 13
2019 Indeterminate (permanent) 20 39 18 13 7 3 0 60 21 610
2019 Casual 52 26 0 12 4 6 0 83 17 17
2019 Student 38 20 15 10 8 10 0 64 19 40
2018 Indeterminate (permanent) 17 35 20 18 7 3 0 54 25 521
2018 Casual 56 26 10 0 0 0 8 89 0 12
2018 Student 26 26 26 5 5 11 0 59 12 19
2017 Indeterminate (permanent) 16 41 19 14 9 2 0 58 23 541
2017 Term 18 26 39 6 5 5 0 47 12 18
2017 Casual 34 33 7 9 0 9 9 81 10 12
2017 Student 21 37 16 11 0 16 0 69 13 19
2014 Indeterminate (permanent) 13 35 21 17 11 3 0 50 29 562
2014 Casual 20 41 19 8 0 10 0 69 9 10

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 69 20 7 3 0 1 0 90 3 537
2020 Term 54 21 16 9 0 0 0 75 9 13
2019 Indeterminate (permanent) 65 25 7 2 0 2 0 92 2 613
2019 Casual 67 19 0 7 0 7 0 92 8 18
2019 Student 73 23 5 0 0 0 0 95 0 40
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 32 47 11 8 1 1 0 80 9 538
2020 Term 55 30 16 0 0 0 0 84 0 13
2019 Indeterminate (permanent) 31 48 11 8 1 1 0 80 10 615
2019 Casual 53 31 0 5 4 7 0 90 10 18
2019 Student 44 29 12 7 0 7 0 79 8 41
2018 Indeterminate (permanent) 31 42 14 9 2 1 0 75 11 518
2018 Casual 61 29 0 0 0 11 0 100 0 12
2018 Student 47 37 5 5 0 5 0 89 6 19
2017 Indeterminate (permanent) 26 44 15 9 4 2 0 72 13 541
2017 Term 23 27 39 5 0 5 0 53 5 18
2017 Casual 61 30 9 0 0 0 0 91 0 12
2017 Student 16 53 11 16 0 5 0 72 17 19
2014 Indeterminate (permanent) 27 41 15 11 4 1 0 69 16 563
2014 Casual 31 27 31 0 0 10 0 65 0 10

Question 37. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 18 44 19 13 5 1 0 62 18 538
2020 Term 45 30 8 9 0 8 0 81 10 13
2019 Indeterminate (permanent) 16 42 20 13 4 4 0 61 18 611
2019 Casual 35 43 10 0 4 7 0 85 4 18
2019 Student 32 34 2 20 5 7 0 71 26 41

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 48 34 8 4 3 1 0 84 7 537
2020 Term 37 55 8 0 0 0 0 92 0 13
2019 Indeterminate (permanent) 40 35 10 8 4 2 1 78 12 613
2019 Casual 41 38 0 14 0 7 0 85 15 18
2019 Student 37 32 7 5 5 12 2 80 11 41
2018 Indeterminate (permanent) 29 37 14 11 4 3 2 68 17 519
2018 Casual 48 18 11 8 8 0 8 72 17 12
2018 Student 42 26 5 26 0 0 0 68 26 19
2017 Indeterminate (permanent) 36 36 13 8 4 3 1 75 12 540
2017 Term 24 23 23 11 6 12 0 54 19 17
2017 Casual 52 16 9 16 0 0 9 74 17 12
2017 Student 32 21 21 21 0 5 0 56 22 19
2014 Indeterminate (permanent) 31 39 10 10 5 4 1 75 15 563
2014 Casual 41 38 0 10 0 0 10 89 11 10

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 45 38 11 4 1 1 0 83 5 534
2020 Term 60 23 8 0 9 0 0 83 9 13
2019 Indeterminate (permanent) 36 41 16 4 3 2 0 78 6 615
2019 Casual 66 18 12 4 0 0 0 84 4 18
2019 Student 49 37 7 2 0 5 0 90 3 41
2018 Indeterminate (permanent) 36 39 15 6 3 1 1 76 8 519
2018 Casual 48 33 11 0 0 8 0 88 0 12
2018 Student 37 42 16 5 0 0 0 79 5 19

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 27 23 18 12 7 9 4 57 22 536
2020 Term 21 31 8 8 9 16 7 68 22 13
2019 Indeterminate (permanent) 19 24 21 12 9 13 3 51 24 616
2019 Casual 35 27 12 9 0 16 0 74 11 18
2019 Student 44 22 10 10 0 7 7 77 11 41
2018 Indeterminate (permanent) 17 23 18 14 11 13 4 48 30 519
2018 Casual 38 0 10 11 0 18 23 65 18 12
2018 Student 47 21 21 5 0 5 0 72 6 19
2017 Indeterminate (permanent) 15 22 21 13 13 11 5 44 31 540
2017 Term 17 33 16 10 5 5 12 61 19 18
2017 Casual 10 16 16 0 7 16 36 53 15 12
2017 Student 21 16 16 16 16 5 11 44 38 19
2014 Indeterminate (permanent) 15 18 20 14 14 14 6 41 35 563
2014 Casual 30 32 18 0 0 0 19 77 0 10

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 29 32 16 15 6 2 0 62 22 536
2020 Term 37 39 0 16 9 0 0 75 25 13
2019 Indeterminate (permanent) 22 38 15 15 7 3 0 62 23 611
2019 Casual 48 36 5 4 0 7 0 90 4 18
2019 Student 53 23 10 3 3 10 0 83 6 40
2018 Indeterminate (permanent) 21 35 18 13 9 3 0 59 22 519
2018 Casual 37 48 0 0 0 0 16 100 0 11
2018 Student 47 26 0 16 0 11 0 82 18 19
2017 Indeterminate (permanent) 27 35 16 12 7 4 0 64 19 541
2017 Term 34 16 28 0 11 5 6 56 12 18
2017 Casual 16 49 0 0 0 18 18 100 0 12
2017 Student 42 37 11 0 0 5 5 88 0 19
2014 Indeterminate (permanent) 24 33 16 13 10 2 0 59 24 563
2014 Casual 30 31 8 0 0 10 20 88 0 10

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 21 27 14 19 16 2 2 49 36 537
2020 Term 14 32 8 8 17 8 14 59 32 13
2019 Indeterminate (permanent) 17 25 16 21 17 2 2 45 39 616
2019 Casual 50 21 5 0 6 7 11 87 7 18
2019 Student 41 17 5 7 7 7 15 75 19 41
2018 Indeterminate (permanent) 14 26 16 18 21 3 2 42 41 521
2018 Casual 23 26 8 0 0 0 43 86 0 12
2018 Student 47 16 11 5 5 0 16 75 13 19
2017 Indeterminate (permanent) 14 23 15 18 24 3 2 39 45 542
2017 Term 23 15 11 6 27 5 12 46 40 18
2017 Casual 44 8 9 11 0 0 27 72 15 11
2017 Student 32 21 5 0 5 11 26 83 8 19
2014 Indeterminate (permanent) 11 19 17 19 28 4 2 32 50 563
2014 Casual 31 21 9 10 0 0 28 73 15 10

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 54 18 12 6 4 0 4 76 11 536
2020 Term 67 18 0 8 0 0 8 92 8 13
2019 Indeterminate (permanent) 52 22 13 5 3 0 4 78 9 614
2019 Casual 63 15 0 6 0 0 16 93 7 18
2019 Student 54 17 7 10 0 0 12 81 11 41

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 49 24 13 7 3 1 2 76 10 530
2020 Term 37 24 18 16 0 0 7 64 17 13
2019 Indeterminate (permanent) 50 22 16 5 4 1 3 75 9 613
2019 Casual 57 10 5 5 0 7 16 87 7 18
2019 Student 66 5 7 10 2 2 7 78 14 41

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 76 8 5 2 3 2 3 89 6 534
2020 Term 75 8 8 0 9 0 0 83 9 13
2019 Indeterminate (permanent) 77 8 5 2 2 3 4 91 4 612
2019 Casual 67 10 0 0 0 7 16 100 0 18
2019 Student 83 5 0 5 0 0 7 95 5 41

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 75 9 5 1 1 1 7 92 2 536
2020 Term 83 0 0 0 0 9 8 100 0 13
2019 Indeterminate (permanent) 77 7 3 0 2 0 10 94 2 612
2019 Casual 61 0 5 0 0 7 27 92 0 18
2019 Student 76 10 5 0 2 0 7 92 3 41

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 25 45 16 10 2 2 0 71 12 537
2020 Term 28 40 15 17 0 0 0 68 17 13
2019 Indeterminate (permanent) 22 46 18 8 1 4 0 71 10 615
2019 Casual 43 28 7 5 4 12 0 82 10 18
2019 Student 34 44 10 10 0 2 0 80 10 41
2018 Indeterminate (permanent) 24 40 20 8 3 4 0 67 12 519
2018 Casual 48 8 29 0 0 8 8 66 0 12
2018 Student 37 37 0 16 5 5 0 78 22 19
2017 Indeterminate (permanent) 22 42 19 9 6 3 0 65 15 542
2017 Term 22 5 39 6 11 5 12 33 20 18
2017 Casual 51 32 0 0 0 0 18 100 0 12
2017 Student 26 47 11 5 5 5 0 78 11 19

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 44 36 9 7 3 1 0 81 9 535
2020 Term 44 31 0 16 9 0 0 75 25 13
2019 Indeterminate (permanent) 44 38 10 4 2 1 0 83 6 609
2019 Casual 46 37 0 10 0 7 0 90 10 17
2019 Student 68 17 7 7 0 0 0 85 7 41
2018 Indeterminate (permanent) 46 38 8 5 1 1 0 86 6 519
2018 Casual 82 18 0 0 0 0 0 100 0 12
2018 Student 58 42 0 0 0 0 0 100 0 19
2017 Indeterminate (permanent) 42 41 9 3 2 3 0 86 5 540
2017 Term 34 38 23 0 0 5 0 76 0 18
2017 Casual 77 23 0 0 0 0 0 100 0 12
2017 Student 53 47 0 0 0 0 0 100 0 19
2014 Indeterminate (permanent) 41 36 12 6 2 4 0 80 8 563
2014 Casual 49 41 0 0 0 10 0 100 0 10

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 51 35 8 4 1 2 0 87 5 536
2020 Term 38 37 16 0 9 0 0 75 9 13
2019 Indeterminate (permanent) 54 34 8 1 1 2 0 90 2 614
2019 Casual 53 29 7 0 0 4 7 92 0 18
2019 Student 76 15 5 2 0 2 0 93 3 41
2018 Indeterminate (permanent) 47 37 10 2 1 2 0 86 4 519
2018 Casual 93 7 0 0 0 0 0 100 0 12
2018 Student 58 21 21 0 0 0 0 79 0 19
2017 Indeterminate (permanent) 44 37 11 3 3 3 0 82 6 542
2017 Term 28 27 22 6 5 5 6 62 13 18
2017 Casual 60 16 0 0 0 9 16 100 0 12
2017 Student 42 53 0 5 0 0 0 95 5 19
2014 Indeterminate (permanent) 41 36 11 3 3 6 0 82 6 563
2014 Casual 49 31 10 0 0 10 0 89 0 10

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 46 35 10 4 2 2 0 84 6 537
2020 Term 46 39 0 16 0 0 0 84 16 13

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 49 30 8 7 3 1 2 81 11 538
2020 Term 52 31 0 17 0 0 0 83 17 13

Question 49. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 59 31 8 2 1 0 0 89 3 537
2020 Term 52 39 0 9 0 0 0 91 9 13
2019 Indeterminate (permanent) 61 30 5 3 1 0 0 91 4 614
2019 Casual 72 24 0 4 0 0 0 96 4 17
2019 Student 78 12 5 2 0 2 0 93 3 41
2018 Indeterminate (permanent) 53 33 8 4 2 0 0 86 6 520
2018 Casual 79 21 0 0 0 0 0 100 0 12
2018 Student 79 21 0 0 0 0 0 100 0 19
2017 Indeterminate (permanent) 46 39 8 4 2 0 0 86 6 540
2017 Term 34 44 11 0 5 6 0 83 6 18
2017 Casual 78 22 0 0 0 0 0 100 0 12
2017 Student 63 37 0 0 0 0 0 100 0 19
2014 Indeterminate (permanent) 46 36 11 4 3 0 0 83 7 562
2014 Casual 80 20 0 0 0 0 0 100 0 10

Question 50. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 45 31 14 7 2 0 0 77 9 534
2020 Term 52 31 8 9 0 0 0 83 9 13
2019 Indeterminate (permanent) 48 31 12 5 2 1 0 81 7 614
2019 Casual 69 21 0 0 10 0 0 90 10 18
2019 Student 66 22 7 5 0 0 0 88 5 41
2018 Indeterminate (permanent) 41 32 15 6 4 1 0 74 10 517
2018 Casual 71 18 10 0 0 0 0 90 0 12
2018 Student 53 21 11 11 5 0 0 74 16 19
2017 Indeterminate (permanent) 34 35 15 9 6 1 0 70 15 540
2017 Term 29 27 18 5 16 5 0 59 22 18
2017 Casual 68 32 0 0 0 0 0 100 0 12
2017 Student 56 39 0 6 0 0 0 94 6 18
2014 Indeterminate (permanent) 29 36 18 8 7 1 0 66 16 563
2014 Casual 31 59 10 0 0 0 0 90 0 10

Question 51. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 44 33 12 8 2 0 0 77 10 528
2020 Term 52 24 16 9 0 0 0 75 9 13
2019 Indeterminate (permanent) 44 36 12 6 3 0 0 80 8 614
2019 Casual 62 23 5 0 10 0 0 85 10 18
2019 Student 68 12 10 7 0 2 0 83 8 41
2018 Indeterminate (permanent) 37 37 14 8 3 1 0 75 11 518
2018 Casual 79 11 10 0 0 0 0 90 0 12
2018 Student 37 42 11 5 5 0 0 79 11 19
2017 Indeterminate (permanent) 32 38 15 8 5 0 0 71 14 541
2017 Term 23 28 22 16 11 0 0 51 27 18
2017 Casual 70 30 0 0 0 0 0 100 0 12
2017 Student 58 32 5 5 0 0 0 89 5 19
2014 Indeterminate (permanent) 29 41 15 9 6 0 0 69 15 562
2014 Casual 31 59 10 0 0 0 0 90 0 10

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 38 28 14 12 7 2 1 67 19 537
2020 Term 44 15 32 8 0 0 0 59 8 13
2019 Indeterminate (permanent) 39 22 15 12 9 3 0 63 21 616
2019 Casual 50 9 19 5 10 7 0 63 16 18
2019 Student 34 24 12 10 7 10 2 67 19 41
2018 Indeterminate (permanent) 31 25 18 12 9 4 1 59 22 521
2018 Casual 49 18 18 8 0 0 7 72 8 12
2018 Student 32 16 21 11 11 5 5 53 24 19
2017 Indeterminate (permanent) 29 23 20 12 12 4 1 54 25 541
2017 Term 23 17 11 11 33 5 0 42 46 18
2017 Casual 52 24 17 0 0 0 7 82 0 12
2017 Student 32 26 16 11 0 11 5 69 13 19
2014 Indeterminate (permanent) 28 24 16 14 14 4 0 54 29 562
2014 Casual 31 10 19 11 0 0 29 57 16 10
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Indeterminate (permanent) 38 32 30 538
2020 Term 24 37 39 13
2019 Indeterminate (permanent) 40 26 34 617
2019 Casual 67 16 17 17
2019 Student 61 20 20 41
2018 Indeterminate (permanent) 40 27 34 524
2018 Casual 34 30 36 12
2018 Student 47 21 32 19
2017 Indeterminate (permanent) 38 26 36 542
2017 Term 54 35 12 18
2017 Casual 17 31 51 12
2017 Student 47 11 42 19
2014 Indeterminate (permanent) 42 30 28 563
2014 Casual 39 42 19 10

Question 54. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Indeterminate (permanent) 13 25 55 1 0 5 207
2019 Indeterminate (permanent) 9 23 54 3 0 10 243
2019 Student 0 0 8 4 88 0 25
2018 Indeterminate (permanent) 11 24 56 3 0 5 204
2017 Indeterminate (permanent) 17 16 60 2 0 5 205
2017 Term 0 10 50 10 30 0 10
2014 Indeterminate (permanent) 13 13 64 5 9999 5 237
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 10 90 538
2019 Indeterminate (permanent) 10 90 618
2019 Casual 0 100 18
2018 Indeterminate (permanent) 15 85 523
2018 Casual 0 100 12

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 40 60 50
2019 Indeterminate (permanent) 41 59 58

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 67 33 50
2019 Indeterminate (permanent) 64 36 58

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 11 89 50

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 0 100 50
2019 Indeterminate (permanent) 0 100 58

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 0 100 50

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 20 80 50
2019 Indeterminate (permanent) 30 70 57

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 39 61 50
2019 Indeterminate (permanent) 49 51 57

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 52 48 50
2019 Indeterminate (permanent) 47 53 57

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 45 55 50
2019 Indeterminate (permanent) 37 63 57

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 27 73 50
2019 Indeterminate (permanent) 30 70 57

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 64 36 50
2019 Indeterminate (permanent) 53 47 57

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 31 69 50
2019 Indeterminate (permanent) 23 77 57

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 0 100 57

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 0 100 50

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 16 84 50
2019 Indeterminate (permanent) 13 87 57

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 41 59 50
2019 Indeterminate (permanent) 42 58 57

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 11 89 50
2019 Indeterminate (permanent) 16 84 57

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 10 90 50
2019 Indeterminate (permanent) 20 80 57

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 70 30 50
2019 Indeterminate (permanent) 41 59 56

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 33 67 50
2019 Indeterminate (permanent) 30 70 56

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 11 89 50
2019 Indeterminate (permanent) 17 83 56

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 11 89 56

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 10 90 50

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 14 86 50
2019 Indeterminate (permanent) 20 80 56

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 13 87 50
2019 Indeterminate (permanent) 20 80 56

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 16 84 50
2019 Indeterminate (permanent) 19 81 56

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 20 15 14 4 3 35 9 63 13 535
2020 Term 45 8 17 8 0 23 0 68 10 13
2019 Indeterminate (permanent) 16 14 16 6 5 34 10 52 19 616
2019 Casual 26 16 4 6 0 32 16 81 11 18
2019 Student 38 13 3 0 5 40 3 87 9 40
2018 Indeterminate (permanent) 15 18 17 7 5 34 4 53 19 516
2018 Casual 23 8 11 0 0 36 22 74 0 12
2018 Student 16 5 21 5 0 32 21 44 11 19
2017 Indeterminate (permanent) 14 21 14 7 6 33 7 57 21 541
2017 Term 5 5 44 0 0 33 12 19 0 18
2017 Casual 18 0 7 7 0 43 25 56 22 12
2017 Student 21 16 11 0 0 42 11 78 0 19
2014 Indeterminate (permanent) 16 13 18 6 4 33 9 50 18 563
2014 Casual 20 11 18 0 0 40 10 63 0 10

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 41 33 13 5 2 7 0 80 7 535
2020 Term 68 8 25 0 0 0 0 75 0 13
2019 Indeterminate (permanent) 38 34 13 5 2 8 1 78 8 617
2019 Casual 47 20 0 6 0 20 7 92 8 18
2019 Student 59 20 2 5 0 12 2 91 6 41
2018 Indeterminate (permanent) 33 32 13 6 2 11 1 75 10 517
2018 Casual 56 16 11 0 0 18 0 87 0 12
2018 Student 42 16 16 0 0 26 0 79 0 19
2017 Indeterminate (permanent) 28 33 16 6 3 13 1 71 10 541
2017 Term 18 27 33 5 0 11 5 54 6 18
2017 Casual 28 23 0 0 0 24 25 100 0 12
2017 Student 32 32 16 5 0 11 5 75 6 19
2014 Indeterminate (permanent) 24 29 18 6 3 18 2 67 11 563
2014 Casual 20 41 28 0 0 0 10 69 0 10
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 8 92 536
2020 Term 0 100 13
2019 Indeterminate (permanent) 8 92 616
2018 Indeterminate (permanent) 6 94 521
2018 Casual 0 100 12

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 26 74 50
2018 Indeterminate (permanent) 39 61 32

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 77 23 50
2018 Indeterminate (permanent) 81 19 32

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Indeterminate (permanent) 0 100 32

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 0 100 50
2018 Indeterminate (permanent) 0 100 32

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Indeterminate (permanent) 0 100 32

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 20 80 48
2018 Indeterminate (permanent) 16 84 32

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 22 78 48
2018 Indeterminate (permanent) 24 76 32

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 13 87 48

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 21 79 48
2018 Indeterminate (permanent) 22 78 32

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 18 82 48
2018 Indeterminate (permanent) 23 77 32

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 0 100 48
2018 Indeterminate (permanent) 0 100 32

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 0 100 48

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 12 88 48
2018 Indeterminate (permanent) 19 81 32

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 0 100 48
2018 Indeterminate (permanent) 0 100 32

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 21 79 48
2018 Indeterminate (permanent) 18 82 32

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 0 100 48
2018 Indeterminate (permanent) 0 100 32

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 30 70 48
2018 Indeterminate (permanent) 20 80 32

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 24 76 48
2018 Indeterminate (permanent) 38 62 32

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 12 88 48
2018 Indeterminate (permanent) 17 83 32

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Indeterminate (permanent) 0 100 32

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 13 87 48

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 0 100 48

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Indeterminate (permanent) 25 75 32

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 9 91 48

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Indeterminate (permanent) 44 56 48
2018 Indeterminate (permanent) 41 59 32

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Indeterminate (permanent) 19 81 30

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Indeterminate (permanent) 15 85 30

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Indeterminate (permanent) 27 73 30

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Indeterminate (permanent) 52 48 30

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Indeterminate (permanent) 0 100 30

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Indeterminate (permanent) 56 44 30

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 21 15 14 3 3 37 8 66 10 534
2020 Term 37 15 16 0 9 23 0 68 12 13
2019 Indeterminate (permanent) 18 14 15 3 2 39 9 61 10 619
2019 Casual 31 15 6 5 0 26 16 81 9 18
2019 Student 38 5 8 3 3 35 10 77 9 40
2018 Indeterminate (permanent) 17 14 20 2 3 39 4 55 9 520
2018 Casual 23 18 0 0 0 36 22 100 0 12
2018 Student 21 0 26 0 5 37 11 40 10 19
2017 Indeterminate (permanent) 14 18 15 3 3 39 9 61 11 541
2017 Term 16 5 44 0 0 28 6 32 0 18
2017 Casual 18 9 7 0 0 41 25 78 0 12
2017 Student 16 11 0 5 0 58 11 83 17 19
2014 Indeterminate (permanent) 15 13 15 2 2 42 11 59 8 563
2014 Casual 20 0 8 0 0 61 10 71 0 10

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 43 32 12 3 2 8 1 82 5 537
2020 Term 46 30 16 9 0 0 0 75 9 13
2019 Indeterminate (permanent) 40 33 14 2 2 8 1 80 5 618
2019 Casual 59 19 11 0 0 11 0 88 0 18
2019 Student 66 10 7 2 0 10 5 89 3 41
2018 Indeterminate (permanent) 33 34 13 2 2 14 1 79 6 520
2018 Casual 64 18 0 0 0 18 0 100 0 12
2018 Student 47 11 16 5 5 16 0 69 13 19
2017 Indeterminate (permanent) 31 35 15 3 3 12 2 76 6 539
2017 Term 23 33 27 0 0 16 0 67 0 18
2017 Casual 35 16 0 0 0 24 25 100 0 12
2017 Student 32 21 11 5 5 21 5 71 14 19
2014 Indeterminate (permanent) 26 31 15 2 2 22 1 74 6 562
2014 Casual 30 30 11 0 0 18 10 84 0 10
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 31 19 20 13 14 0 2 51 28 537
2020 Term 45 0 15 15 17 0 8 49 35 13

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 30 30 20 10 8 1 1 61 19 535
2020 Term 23 31 22 15 0 9 0 59 17 13
2019 Indeterminate (permanent) 21 27 25 11 15 0 1 49 26 616
2019 Casual 32 7 32 23 6 0 0 40 28 17
2019 Student 41 24 12 7 12 2 0 68 20 41
2018 Indeterminate (permanent) 20 21 26 15 15 1 2 43 31 522
2018 Casual 31 11 35 16 8 0 0 42 23 12
2018 Student 11 21 21 21 26 0 0 32 47 19
2017 Indeterminate (permanent) 16 23 22 16 20 0 3 40 37 538
2017 Term 17 5 11 22 33 6 6 26 62 18
2017 Casual 18 49 8 0 7 0 18 81 9 12
2017 Student 21 37 5 21 11 0 5 61 33 19

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 22 30 22 15 11 0 0 52 26 537
2020 Term 23 46 8 23 0 0 0 69 23 13
2019 Indeterminate (permanent) 26 28 25 13 8 0 0 54 21 617
2019 Casual 50 25 17 0 7 0 0 76 7 18
2019 Student 51 29 10 5 0 5 0 85 5 41
2018 Indeterminate (permanent) 18 29 25 17 10 0 1 48 27 522
2018 Casual 45 29 26 0 0 0 0 74 0 12
2018 Student 32 16 26 11 11 5 0 50 22 19
2017 Indeterminate (permanent) 17 26 28 17 11 0 1 43 28 541
2017 Term 11 34 21 16 5 0 12 52 24 18
2017 Casual 40 16 18 9 0 0 18 68 10 12
2017 Student 47 26 21 0 5 0 0 74 5 19

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 27 29 21 14 9 0 0 56 23 533
2020 Term 44 16 16 24 0 0 0 60 24 13
2019 Indeterminate (permanent) 31 34 19 10 5 0 0 65 15 611
2019 Casual 54 14 17 7 0 7 0 74 8 18
2019 Student 68 20 10 0 0 2 0 90 0 41
2018 Indeterminate (permanent) 26 29 21 12 10 0 2 56 22 521
2018 Casual 38 47 0 0 8 0 8 92 8 12
2018 Student 32 21 16 16 11 5 0 56 28 19
2017 Indeterminate (permanent) 23 27 27 12 8 0 2 51 21 540
2017 Term 27 34 16 0 10 0 12 70 11 18
2017 Casual 55 0 9 0 0 18 18 87 0 12
2017 Student 63 21 5 11 0 0 0 84 11 19

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 26 25 20 16 12 1 1 52 28 533
2020 Term 44 25 24 8 0 0 0 69 8 13
2019 Indeterminate (permanent) 29 27 20 15 8 0 1 57 23 612
2019 Casual 60 10 19 8 0 0 4 73 8 17
2019 Student 56 20 10 2 7 5 0 79 10 41
2018 Indeterminate (permanent) 23 22 23 16 13 0 2 46 30 522
2018 Casual 48 11 18 0 8 0 15 69 9 12
2018 Student 32 5 21 21 16 5 0 39 39 19
2017 Indeterminate (permanent) 21 23 25 17 12 0 2 45 29 540
2017 Term 18 29 23 6 11 0 13 54 19 17
2017 Casual 30 0 34 0 9 0 28 41 12 12
2017 Student 63 21 11 0 5 0 0 84 5 19

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 45 22 13 8 7 1 5 71 15 534
2020 Term 53 24 15 0 0 0 8 84 0 13
2019 Indeterminate (permanent) 57 23 9 5 3 0 4 83 8 613
2019 Casual 75 5 4 0 0 0 16 95 0 18
2019 Student 80 13 3 0 0 3 3 97 0 40
2018 Indeterminate (permanent) 50 19 13 5 4 0 8 76 10 521
2018 Casual 64 17 0 0 0 0 20 100 0 11
2018 Student 53 21 5 5 11 5 0 78 17 19
2017 Indeterminate (permanent) 44 25 11 5 4 0 11 77 10 541
2017 Term 60 5 5 5 5 0 18 80 13 18
2017 Casual 65 0 0 0 0 9 26 100 0 12
2017 Student 84 11 0 0 0 0 5 100 0 19

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 34 25 18 13 10 0 0 59 23 537
2020 Term 38 23 7 23 9 0 0 61 32 13
2019 Indeterminate (permanent) 42 24 17 10 6 0 1 67 15 616
2019 Casual 73 5 10 12 0 0 0 78 12 18
2019 Student 49 24 7 7 7 5 0 77 15 41
2018 Indeterminate (permanent) 36 28 16 9 9 0 1 65 19 521
2018 Casual 56 26 10 0 0 0 8 89 0 12
2018 Student 53 5 21 11 11 0 0 58 21 19
2017 Indeterminate (permanent) 28 29 23 11 6 0 1 59 17 538
2017 Term 34 12 26 5 11 0 12 52 18 18
2017 Casual 74 0 9 0 0 0 18 90 0 12
2017 Student 42 47 11 0 0 0 0 89 0 19

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 34 21 17 13 10 0 5 58 24 538
2020 Term 31 15 15 8 0 0 31 67 11 13

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 32 31 20 10 5 1 1 64 16 537
2020 Term 36 49 8 8 0 0 0 85 8 13
2019 Indeterminate (permanent) 28 37 22 7 4 0 1 67 11 617
2019 Casual 62 11 20 0 0 0 7 79 0 18
2019 Student 44 32 10 10 0 2 2 79 10 41
2018 Indeterminate (permanent) 23 32 25 12 5 1 2 57 17 520
2018 Casual 49 29 8 0 0 0 15 91 0 12
2018 Student 33 22 22 22 0 0 0 56 22 18
2017 Indeterminate (permanent) 24 30 25 12 6 2 2 56 19 539
2017 Term 27 18 16 17 11 0 12 50 31 18
2017 Casual 51 14 0 0 0 17 18 100 0 12
2017 Student 53 32 5 5 5 0 0 84 11 19

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 25 30 20 15 8 0 1 56 24 538
2020 Term 69 0 8 23 0 0 0 69 23 13
2019 Indeterminate (permanent) 29 34 23 8 5 0 1 64 13 614
2019 Casual 44 24 25 0 0 0 7 73 0 18
2019 Student 41 34 15 5 0 2 2 79 5 41
2018 Indeterminate (permanent) 21 33 24 13 6 1 2 55 20 520
2018 Casual 53 31 0 8 0 0 8 91 9 11
2018 Student 56 6 22 11 6 0 0 61 17 18
2017 Indeterminate (permanent) 20 30 25 15 8 1 2 52 23 539
2017 Term 11 33 28 5 11 0 12 50 18 18
2017 Casual 51 0 14 0 0 17 18 78 0 12
2017 Student 58 16 16 11 0 0 0 74 11 19

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 32 29 18 15 6 0 1 61 21 535
2020 Term 36 31 18 15 0 0 0 67 15 13
2019 Indeterminate (permanent) 30 31 21 11 5 1 0 61 17 616
2019 Casual 49 12 30 9 0 0 0 61 9 18
2019 Student 23 38 13 15 8 3 3 63 24 40
2018 Indeterminate (permanent) 27 30 22 13 6 0 1 58 19 522
2018 Casual 49 25 8 10 0 0 8 81 11 12
2018 Student 29 18 18 29 6 0 0 47 35 17
2017 Indeterminate (permanent) 25 29 22 15 6 1 2 55 22 541
2017 Term 21 28 12 5 21 0 12 56 30 18
2017 Casual 48 26 0 9 0 0 18 90 10 12
2017 Student 26 42 11 16 5 0 0 68 21 19

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 46 28 13 7 5 0 1 75 12 533
2020 Term 52 24 0 24 0 0 0 76 24 13
2019 Indeterminate (permanent) 44 27 15 8 4 1 0 72 12 617
2019 Casual 79 10 11 0 0 0 0 89 0 17
2019 Student 61 20 7 2 5 2 2 85 8 41

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 32 26 23 12 6 1 0 59 18 534
2020 Term 29 23 40 0 8 0 0 52 8 13

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 33 29 19 12 5 0 1 63 17 533
2020 Term 37 40 8 8 8 0 0 77 15 13
2019 Indeterminate (permanent) 38 33 16 7 5 1 0 71 12 612
2019 Casual 48 10 42 0 0 0 0 58 0 18
2019 Student 43 40 10 3 0 3 3 87 3 40
2018 Indeterminate (permanent) 32 29 19 12 6 0 1 62 19 521
2018 Casual 54 31 8 8 0 0 0 84 8 12
2018 Student 44 17 17 17 6 0 0 61 22 18
2017 Indeterminate (permanent) 31 31 20 10 6 0 2 63 17 539
2017 Term 33 27 22 0 5 0 12 69 6 18
2017 Casual 39 17 26 0 0 0 18 69 0 12
2017 Student 37 37 21 0 5 0 0 74 5 19

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 46 26 14 8 4 0 2 73 12 532
2020 Term 54 31 7 8 0 0 0 85 8 13
2019 Indeterminate (permanent) 57 22 11 4 5 0 1 79 9 617
2019 Casual 79 0 10 4 0 7 0 85 4 18
2019 Student 73 12 5 2 2 2 2 90 5 41
2018 Indeterminate (permanent) 54 21 12 6 5 0 2 77 11 518
2018 Casual 59 17 8 0 0 0 16 90 0 11
2018 Student 76 6 18 0 0 0 0 82 0 17
2017 Indeterminate (permanent) 49 23 14 7 6 0 2 73 12 542
2017 Term 63 17 10 5 0 0 5 84 5 18
2017 Casual 82 0 0 9 0 0 9 91 9 12
2017 Student 84 11 5 0 0 0 0 95 0 19

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 24 32 24 10 9 0 1 56 19 535
2020 Term 46 39 16 0 0 0 0 84 0 13

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 64 16 8 3 1 1 6 87 5 532
2020 Term 75 17 8 0 0 0 0 92 0 13
2019 Indeterminate (permanent) 73 12 4 1 2 1 7 92 4 617
2019 Casual 85 0 0 0 0 7 8 100 0 18
2019 Student 85 5 2 2 0 2 2 95 3 41
2018 Indeterminate (permanent) 70 13 4 2 2 1 7 91 5 517
2018 Casual 76 0 0 0 8 0 16 90 10 11
2018 Student 83 6 6 0 6 0 0 89 6 18

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 77 9 4 3 2 1 4 91 5 534
2020 Term 75 8 17 0 0 0 0 83 0 13
2019 Indeterminate (permanent) 74 10 5 4 3 1 3 88 7 617
2019 Casual 100 0 0 0 0 0 0 100 0 18
2019 Student 80 7 0 2 2 2 5 95 5 41
2018 Indeterminate (permanent) 66 14 8 3 4 1 5 84 7 521
2018 Casual 85 0 0 0 0 0 15 100 0 12
2018 Student 89 0 11 0 0 0 0 89 0 18
2017 Indeterminate (permanent) 69 14 5 4 4 1 3 87 8 541
2017 Term 61 16 0 5 5 0 11 88 12 18
2017 Casual 75 0 7 0 9 0 9 83 9 12
2017 Student 84 16 0 0 0 0 0 100 0 19

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 67 19 8 3 1 0 2 87 4 533
2019 Indeterminate (permanent) 61 23 9 3 3 0 2 85 6 613
2019 Casual 88 5 0 7 0 0 0 93 7 18
2019 Student 71 12 5 0 5 2 5 89 5 41
2018 Indeterminate (permanent) 55 26 10 3 3 0 2 83 7 521
2018 Casual 84 0 0 8 0 0 8 92 8 12
2018 Student 83 11 0 6 0 0 0 94 6 18
2017 Indeterminate (permanent) 53 26 10 5 3 0 3 82 8 539
2017 Term 52 32 5 0 5 0 5 89 6 18
2017 Casual 59 16 0 0 7 0 18 91 9 12
2017 Student 63 26 5 5 0 0 0 89 5 19

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 68 16 6 5 4 0 2 85 9 531
2020 Term 59 16 25 0 0 0 0 75 0 13
2019 Indeterminate (permanent) 62 19 8 5 3 0 2 83 8 614
2019 Casual 91 9 0 0 0 0 0 100 0 18
2019 Student 78 5 2 5 2 2 5 89 8 41
2018 Indeterminate (permanent) 55 19 12 7 6 0 2 75 13 521
2018 Casual 84 0 0 0 8 0 8 92 8 12
2018 Student 94 0 0 6 0 0 0 94 6 18
2017 Indeterminate (permanent) 57 19 11 6 5 0 2 78 10 540
2017 Term 61 17 5 0 11 0 5 83 11 18
2017 Casual 82 0 0 0 0 0 18 100 0 12
2017 Student 79 16 0 5 0 0 0 95 5 19

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 60 11 6 2 0 0 20 90 3 537
2020 Term 45 0 17 0 0 0 38 73 0 13
2019 Indeterminate (permanent) 56 12 5 2 1 0 24 90 4 608
2019 Casual 76 0 0 0 0 0 24 100 0 18
2019 Student 73 0 0 0 0 2 24 100 0 41
2018 Indeterminate (permanent) 51 12 7 3 2 0 26 85 6 521
2018 Casual 56 0 0 0 8 0 36 88 12 12
2018 Student 89 0 6 0 0 0 6 94 0 18
2017 Indeterminate (permanent) 50 11 7 3 1 0 29 85 5 541
2017 Term 61 0 5 0 0 0 33 92 0 18
2017 Casual 65 7 0 0 0 0 28 100 0 12
2017 Student 79 5 0 0 0 0 16 100 0 19

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 74 16 4 1 1 0 4 94 2 537
2020 Term 92 8 0 0 0 0 0 100 0 13
2019 Indeterminate (permanent) 70 16 6 2 0 0 5 91 3 613
2019 Casual 95 0 5 0 0 0 0 95 0 18
2019 Student 88 5 0 0 0 2 5 100 0 41
2018 Indeterminate (permanent) 64 19 6 2 1 0 8 90 3 522
2018 Casual 66 15 0 0 0 0 18 100 0 12
2018 Student 83 11 0 6 0 0 0 94 6 18
2017 Indeterminate (permanent) 69 16 6 2 0 0 7 91 2 538
2017 Term 50 21 0 0 0 0 28 100 0 18
2017 Casual 75 7 0 0 0 0 18 100 0 12
2017 Student 84 16 0 0 0 0 0 100 0 19

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 73 14 6 2 1 1 2 90 4 533
2020 Term 46 23 17 15 0 0 0 69 15 13
2019 Indeterminate (permanent) 82 8 3 1 1 0 4 94 2 616
2019 Casual 66 10 4 10 6 0 4 79 17 18
2019 Student 60 20 5 3 8 5 0 84 11 40
2018 Indeterminate (permanent) 76 12 4 1 2 1 5 93 2 521
2018 Casual 42 8 0 18 16 0 18 59 41 12
2018 Student 67 11 11 6 0 0 6 82 6 18
2017 Indeterminate (permanent) 74 11 5 2 2 1 6 90 4 541
2017 Term 34 28 16 0 16 0 6 66 17 18
2017 Casual 30 7 9 8 27 0 19 46 43 12
2017 Student 37 32 16 16 0 0 0 68 16 19

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 45 28 16 5 5 1 1 74 10 537
2020 Term 55 22 16 8 0 0 0 77 8 13
2019 Indeterminate (permanent) 50 26 16 4 2 0 1 77 6 616
2019 Casual 74 15 0 5 6 0 0 89 11 17
2019 Student 46 24 15 7 2 2 2 74 10 41
2018 Indeterminate (permanent) 43 31 16 4 3 0 3 76 7 521
2018 Casual 56 29 0 8 0 0 8 92 8 12
2018 Student 61 17 17 0 0 0 6 82 0 18
2017 Indeterminate (permanent) 43 31 16 5 3 0 2 76 8 540
2017 Term 28 29 32 0 5 0 6 61 5 18
2017 Casual 82 0 0 0 0 0 18 100 0 12
2017 Student 47 32 5 11 5 0 0 79 16 19

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 25 42 22 8 3 0 0 68 10 536
2020 Term 62 22 8 8 0 0 0 85 8 13

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 14 30 35 15 5 0 0 44 20 536
2020 Term 46 31 24 0 0 0 0 76 0 13
2019 Indeterminate (permanent) 18 35 33 11 2 0 0 54 13 618
2019 Casual 39 21 32 7 0 0 0 61 7 18
2019 Student 46 32 15 2 2 2 0 80 5 41
2018 Indeterminate (permanent) 14 34 35 13 4 0 0 48 17 522
2018 Casual 41 31 19 0 0 0 8 79 0 11
2018 Student 37 37 16 5 5 0 0 74 11 19
2017 Indeterminate (permanent) 8 31 41 15 4 0 0 39 20 541
2017 Term 12 22 33 26 0 0 6 37 28 18
2017 Casual 50 25 16 0 0 0 9 83 0 12
2017 Student 21 63 11 5 0 0 0 84 5 19

Question 73. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 11 19 34 24 11 0 0 36 30 535
2020 Term 8 0 31 14 47 0 0 61 8 13
2019 Indeterminate (permanent) 5 17 41 21 15 0 0 36 23 617
2019 Casual 24 12 26 16 16 0 5 34 38 18
2019 Student 8 5 20 38 28 3 0 67 13 40
2018 Indeterminate (permanent) 9 20 37 24 10 0 0 34 29 518
2018 Casual 0 10 0 26 42 0 22 87 13 12
2018 Student 11 0 37 42 11 0 0 53 11 19
2017 Indeterminate (permanent) 7 19 42 23 8 0 0 32 26 539
2017 Term 10 28 11 22 17 6 6 45 43 18
2017 Casual 0 10 33 22 27 0 9 53 11 12
2017 Student 0 5 26 47 16 0 5 67 6 19

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 50 38 7 3 1 0 0 88 4 536
2020 Term 38 54 0 8 0 0 0 92 8 13
2019 Indeterminate (permanent) 40 44 9 4 1 1 0 85 6 618
2019 Casual 43 31 0 0 0 25 0 100 0 18
2019 Student 46 37 7 2 0 7 0 89 3 41
2018 Indeterminate (permanent) 35 44 11 5 2 2 0 81 7 517
2018 Casual 42 51 0 0 0 0 8 100 0 12
2018 Student 37 26 16 5 5 11 0 71 12 19
2017 Indeterminate (permanent) 24 45 15 8 4 4 0 72 13 542
2017 Term 11 50 28 5 0 6 0 65 6 18
2017 Casual 23 17 26 0 0 25 9 61 0 12
2017 Student 21 37 21 5 5 11 0 65 12 19

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 38 35 12 9 4 1 0 75 13 537
2020 Term 47 37 8 0 0 8 0 92 0 13

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 46 30 7 10 7 1 0 77 16 537
2020 Term 54 30 16 0 0 0 0 84 0 13

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 54 29 9 5 2 1 1 84 7 536
2020 Term 54 38 0 0 0 0 8 100 0 13

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 38 35 14 9 3 0 0 73 13 537
2020 Term 62 31 8 0 0 0 0 92 0 13
2019 Indeterminate (permanent) 32 42 14 7 3 1 0 75 10 615
2019 Casual 40 39 0 0 6 16 0 93 7 18
2019 Student 41 39 2 5 2 10 0 89 8 41
2018 Indeterminate (permanent) 29 41 13 12 4 2 0 71 16 519
2018 Casual 42 41 0 10 0 0 8 89 11 12
2018 Student 42 32 11 5 5 5 0 78 11 19
2017 Indeterminate (permanent) 19 43 17 13 6 2 0 63 20 541
2017 Term 5 28 23 22 16 6 0 35 41 18
2017 Casual 18 46 9 0 0 18 9 88 0 12
2017 Student 26 37 21 11 0 5 0 67 11 19

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 43 41 7 7 1 0 0 84 9 536
2020 Term 77 15 0 8 0 0 0 92 8 13

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 40 36 10 10 4 0 0 75 14 531
2020 Term 77 15 0 8 0 0 0 92 8 13

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 37 39 15 6 1 1 2 78 7 535
2020 Term 68 24 0 8 0 0 0 92 8 13

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 48 37 9 3 1 1 1 87 4 537
2020 Term 69 23 0 0 0 0 8 100 0 13

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 82 15 1 1 0 1 0 98 1 538
2020 Term 77 23 0 0 0 0 0 100 0 13

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 62 30 4 2 1 1 0 93 3 535
2020 Term 69 15 0 8 0 8 0 92 8 13

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 56 26 7 6 4 1 0 82 10 536
2020 Term 69 15 16 0 0 0 0 84 0 13

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 57 27 8 5 1 1 1 86 7 537
2020 Term 76 15 8 0 0 0 0 92 0 13

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 22 49 14 9 3 0 3 73 12 165
2019 Indeterminate (permanent) 23 49 13 9 1 2 3 75 11 179

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 100 0 165

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 22 27 19 22 9 1 1 49 31 165
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 11 89 532
2020 Term 9 91 13

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 21 79 536
2019 Indeterminate (permanent) 20 80 616
2019 Casual 11 89 18
2019 Student 17 83 41
2017 Indeterminate (permanent) 22 78 542
2014 Indeterminate (permanent) 23 77 563
2014 Casual 0 100 10

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 60 40 113

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 86 14 114
2019 Indeterminate (permanent) 91 9 122
2017 Indeterminate (permanent) 84 16 120
2014 Indeterminate (permanent) 85 15 131

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2019 Indeterminate (permanent) 50 34 4 7 6 0 0 83 13 109
2017 Indeterminate (permanent) 44 40 5 4 6 1 0 85 10 100
2014 Indeterminate (permanent) 46 33 6 8 5 1 1 81 13 111

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 56 29 6 5 2 1 1 87 7 537
2020 Term 67 25 0 8 0 0 0 92 8 13
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 33 50 16 1 60 40 538
2020 Term 29 55 16 0 66 34 13

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2020 Indeterminate (permanent) 35 65 184

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 16 22 15 21 19 1 7 40 43 183

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 8 19 12 23 34 0 4 28 59 182

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Indeterminate (permanent) 33 19 18 12 7 2 8 59 22 536
2020 Term 62 0 16 0 0 0 23 80 0 13
2019 Indeterminate (permanent) 32 17 17 13 15 1 6 52 30 603
2019 Casual 11 23 7 21 7 14 16 50 40 18
2019 Student 53 5 3 8 0 5 28 85 11 40
2018 Indeterminate (permanent) 31 16 15 13 17 1 7 51 33 522
2018 Casual 38 10 0 8 0 0 44 86 14 12
2018 Student 16 37 21 5 5 0 16 63 13 19
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