2020 Public Service Employee Survey Results for Public Service Commission of Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	61	0	13	0	87	13	14
2020	Communications or public affairs	31	55	4	10	0	86	10	25
2020	Administration and operations	34	43	2	17	3	77	21	88
2020	Human resources	23	48	8	15	6	71	21	173
2020	Financial management	53	41	0	6	0	94	6	19
2020	Information management	24	28	0	16	31	52	48	11
2020	Information technology	43	36	3	14	4	79	18	41
2020	Internal audit	35	53	11	0	0	89	0	17
2020	Evaluation	17	52	7	23	2	69	24	55
2020	Data sciences	31	56	0	13	0	87	13	23
2020	Policy	38	47	10	5	0	85	5	19
2020	Other services to the public	31	34	21	13	0	65	13	15
2020	None of the above	38	44	11	8	0	82	8	27

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	47	0	13	0	0	0	87	13	14
2020	Communications or public affairs	72	17	7	0	4	0	0	89	4	25
2020	Administration and operations	71	20	5	1	3	0	0	91	5	88
2020	Human resources	66	26	3	2	2	0	0	92	5	172
2020	Financial management	84	11	6	0	0	0	0	94	0	20
2020	Information management	45	25	7	0	23	0	0	70	23	11
2020	Information technology	62	20	5	10	3	0	0	82	13	41
2020	Internal audit	65	30	0	6	0	0	0	94	6	17
2020	Evaluation	71	24	2	4	0	0	0	94	4	55
2020	Data sciences	61	30	0	4	0	0	4	95	5	23
2020	Policy	73	27	0	0	0	0	0	100	0	19
2020	Other services to the public	53	47	0	0	0	0	0	100	0	15
2020	None of the above	74	20	3	3	0	0	0	94	3	27
2017	Client contact centre	63	32	0	5	0	0	0	95	5	22
2017	Compliance, inspection and enforcement	66	28	7	0	0	0	0	93	0	15
2017	Communications or public affairs	79	16	0	0	5	0	0	95	5	19
2017	Administration and operations	76	19	2	2	0	0	0	96	2	92
2017	Human resources	74	22	1	2	0	1	0	97	2	157
2017	Financial management	64	26	5	5	0	0	0	90	5	20
2017	Information management	60	21	0	19	0	0	0	81	19	10
2017	Information technology	55	30	12	0	3	0	0	85	3	60
2017	Internal audit	69	23	0	0	8	0	0	92	8	13
2017	Evaluation	63	29	0	5	2	0	0	92	8	35
2017	Data sciences	73	21	6	0	0	0	0	94	0	19
2017	Policy	78	22	0	0	0	0	0	100	0	13
2017	Project management	52	41	0	6	0	0	0	94	6	17
2017	None of the above	69	22	2	2	2	3	0	94	4	43
2014	Client contact centre	48	52	0	0	0	0	0	100	0	30
2014	Compliance, inspection and enforcement	65	29	6	0	0	0	0	94	0	17
2014	Communications or public affairs	84	16	0	0	0	0	0	100	0	18
2014	Administration and operations	79	15	3	1	2	0	0	93	3	89
2014	Human resources	73	19	3	4	1	1	0	92	5	183
2014	Financial management	80	15	5	0	0	0	0	95	0	21
2014	Information management	56	22	5	11	6	0	0	78	17	18
2014	Information technology	50	36	9	2	0	2	0	88	2	45
2014	Internal audit	70	18	0	12	0	0	0	88	12	17
2014	Evaluation	56	31	6	4	2	0	0	88	6	48
2014	None of the above	64	21	2	9	2	0	2	87	12	54

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	33	0	13	0	0	0	87	13	14
2020	Communications or public affairs	38	36	7	14	0	4	0	78	15	25
2020	Administration and operations	38	35	8	14	3	0	2	74	17	88
2020	Human resources	29	43	12	12	4	0	1	72	16	173
2020	Financial management	41	42	6	6	6	0	0	83	11	20
2020	Information management	29	48	0	7	16	0	0	77	23	11
2020	Information technology	24	32	20	13	11	0	0	56	23	41
2020	Internal audit	49	45	0	0	6	0	0	94	6	16
2020	Evaluation	15	51	11	20	4	0	0	66	24	55
2020	Data sciences	41	46	0	13	0	0	0	87	13	23
2020	Policy	38	52	5	5	0	0	0	90	5	19
2020	Other services to the public	38	33	21	7	0	0	0	72	7	15
2020	None of the above	43	36	11	7	3	0	0	79	10	27
2019	Client contact centre	59	27	0	4	9	0	0	86	14	21
2019	Compliance, inspection and enforcement	63	30	7	0	0	0	0	93	0	13
2019	Communications or public affairs	41	27	6	21	5	0	0	67	27	19
2019	Administration and operations	49	42	6	3	0	0	0	91	3	84
2019	Human resources	52	32	4	9	3	0	0	84	12	199
2019	Financial management	57	39	0	0	4	0	0	96	4	24
2019	Information management	39	17	21	23	0	0	0	56	23	15
2019	Information technology	63	28	3	0	5	0	0	92	5	58
2019	Internal audit	32	28	17	5	17	0	0	60	22	18
2019	Evaluation	48	33	11	7	2	0	0	80	9	55
2019	Data sciences	50	34	0	8	7	0	0	84	16	39
2019	Policy	44	35	0	15	7	0	0	78	22	26
2019	Project management	56	38	0	6	0	0	0	94	6	19
2019	Other services to the public	67	16	8	9	0	0	0	83	9	12
2019	None of the above	33	39	0	13	15	0	0	72	28	33
2017	Client contact centre	36	14	10	32	5	5	0	52	38	22
2017	Compliance, inspection and enforcement	20	27	13	20	20	0	0	47	40	15
2017	Communications or public affairs	26	24	10	15	20	0	5	53	37	20
2017	Administration and operations	44	42	7	4	3	0	0	86	7	92
2017	Human resources	47	32	5	11	5	0	0	79	15	158
2017	Financial management	50	30	0	15	5	0	0	80	20	20
2017	Information management	32	49	8	11	0	0	0	81	11	10
2017	Information technology	47	37	7	5	5	0	0	83	10	60
2017	Internal audit	25	33	0	25	17	0	0	58	42	12
2017	Evaluation	48	29	6	11	6	0	0	77	17	35
2017	Data sciences	53	42	0	0	5	0	0	95	5	19
2017	Policy	31	46	0	8	15	0	0	78	22	13
2017	Project management	52	48	0	0	0	0	0	100	0	17
2017	None of the above	45	31	7	12	6	0	0	75	18	43
2014	Client contact centre	30	35	7	16	12	0	0	65	28	30
2014	Compliance, inspection and enforcement	23	29	13	6	30	0	0	52	35	17
2014	Communications or public affairs	33	29	0	16	22	0	0	62	38	18
2014	Administration and operations	44	32	12	9	3	0	0	76	12	89
2014	Human resources	30	29	5	16	19	1	0	60	35	183
2014	Financial management	48	38	0	10	4	0	0	86	14	21
2014	Information management	50	17	6	17	11	0	0	67	28	18
2014	Information technology	33	20	20	12	16	0	0	52	27	45
2014	Internal audit	17	18	6	48	12	0	0	34	60	17
2014	Evaluation	29	31	4	27	9	0	0	60	36	48
2014	None of the above	21	32	6	27	14	0	0	53	41	54

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	28	13	11	0	0	0	75	11	14
2020	Communications or public affairs	36	34	11	15	0	0	4	73	16	25
2020	Administration and operations	36	40	11	10	3	0	0	76	13	87
2020	Human resources	34	42	10	11	2	0	1	77	13	173
2020	Financial management	58	31	10	0	0	0	0	90	0	19
2020	Information management	15	39	7	0	39	0	0	54	39	11
2020	Information technology	34	39	12	8	5	0	1	74	14	41
2020	Internal audit	73	11	11	6	0	0	0	84	6	17
2020	Evaluation	37	45	13	5	0	0	0	81	5	55
2020	Data sciences	39	45	4	8	4	0	0	83	12	23
2020	Policy	47	32	10	0	0	0	10	89	0	19
2020	Other services to the public	25	41	7	21	6	0	0	66	27	15
2020	None of the above	46	40	10	4	0	0	0	86	4	27
2019	Client contact centre	38	46	6	10	0	0	0	84	10	21
2019	Compliance, inspection and enforcement	48	44	7	0	0	0	0	93	0	13
2019	Communications or public affairs	32	35	16	16	0	0	0	67	16	19
2019	Administration and operations	47	34	7	11	0	0	0	81	11	83
2019	Human resources	37	42	7	14	1	0	0	79	15	198
2019	Financial management	57	27	8	4	4	0	0	84	9	24
2019	Information management	37	49	6	0	8	0	0	86	8	15
2019	Information technology	28	18	31	7	13	0	3	47	21	58
2019	Internal audit	52	30	12	0	6	0	0	81	6	18
2019	Evaluation	40	43	10	6	2	0	0	83	7	55
2019	Data sciences	41	34	11	5	0	0	10	83	5	39
2019	Policy	35	25	27	8	0	0	4	63	8	26
2019	Project management	39	32	18	4	6	0	0	72	10	18
2019	Other services to the public	45	44	0	0	11	0	0	89	11	12
2019	None of the above	42	40	14	4	0	0	0	82	4	32
2018	Client contact centre	31	44	4	12	9	0	0	75	20	21
2018	Compliance, inspection and enforcement	0	67	16	8	8	0	0	67	16	12
2018	Communications or public affairs	31	46	8	8	4	0	4	79	12	25
2018	Administration and operations	37	35	15	7	5	0	1	73	13	81
2018	Human resources	19	52	10	14	2	2	2	74	16	150
2018	Financial management	64	28	4	4	0	0	0	92	4	23
2018	Information technology	20	38	20	10	11	0	0	58	21	50
2018	Internal audit	36	42	8	8	7	0	0	78	14	14
2018	Evaluation	43	51	2	4	0	0	0	94	4	49
2018	Data sciences	30	52	4	4	4	0	5	86	9	23
2018	Policy	34	42	10	0	0	5	9	88	0	20
2018	Project management	36	53	0	11	0	0	0	89	11	16
2018	None of the above	30	36	13	11	4	0	6	71	15	30
2017	Client contact centre	26	22	29	22	0	0	0	49	22	22
2017	Compliance, inspection and enforcement	27	47	13	13	0	0	0	73	13	15
2017	Communications or public affairs	25	40	20	15	0	0	0	65	15	20
2017	Administration and operations	33	37	18	7	5	0	0	70	12	92
2017	Human resources	34	39	11	11	5	0	0	73	16	157
2017	Financial management	53	37	5	0	5	0	0	90	5	20
2017	Information management	31	59	0	0	11	0	0	89	11	10
2017	Information technology	33	40	15	7	3	0	2	75	10	60
2017	Internal audit	39	29	8	16	8	0	0	69	24	13
2017	Evaluation	49	23	19	5	2	0	0	73	8	35
2017	Data sciences	49	20	20	6	0	0	5	73	6	19
2017	Policy	54	39	0	7	0	0	0	93	7	13
2017	Project management	34	37	17	6	6	0	0	71	12	17
2017	None of the above	30	42	21	7	0	0	0	72	7	43
2014	Client contact centre	27	43	14	16	0	0	0	70	16	30
2014	Compliance, inspection and enforcement	41	48	6	6	0	0	0	88	6	17
2014	Communications or public affairs	22	33	33	5	7	0	0	55	12	18
2014	Administration and operations	43	35	9	10	3	0	0	78	13	89
2014	Human resources	30	45	11	9	4	0	1	75	13	183
2014	Financial management	52	39	4	0	4	0	0	91	4	21
2014	Information management	44	22	0	11	11	0	11	75	25	18
2014	Information technology	21	50	15	11	2	0	0	71	14	45
2014	Internal audit	28	36	5	24	6	0	0	64	31	17
2014	Evaluation	37	36	15	4	8	0	0	73	13	48
2014	None of the above	46	23	7	17	5	0	2	71	22	54

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	39	7	13	0	0	0	79	13	14
2020	Communications or public affairs	54	30	9	8	0	0	0	83	8	25
2020	Administration and operations	51	36	6	5	2	0	0	87	7	87
2020	Human resources	34	46	9	6	2	1	1	82	9	170
2020	Financial management	64	21	9	6	0	0	0	85	6	20
2020	Information management	38	16	0	7	39	0	0	54	46	11
2020	Information technology	45	24	16	8	5	0	1	70	14	41
2020	Internal audit	55	27	11	6	0	0	0	83	6	16
2020	Evaluation	35	40	13	5	7	0	0	75	13	55
2020	Data sciences	57	25	9	0	9	0	0	83	9	23
2020	Policy	58	32	10	0	0	0	0	90	0	19
2020	Other services to the public	45	28	20	7	0	0	0	73	7	15
2020	None of the above	55	31	14	0	0	0	0	86	0	27
2019	Client contact centre	51	43	5	0	0	0	0	95	0	20
2019	Compliance, inspection and enforcement	63	22	15	0	0	0	0	85	0	13
2019	Communications or public affairs	62	33	5	0	0	0	0	95	0	20
2019	Administration and operations	62	35	1	2	0	0	0	97	2	84
2019	Human resources	56	35	5	4	1	0	0	91	4	198
2019	Financial management	67	29	0	0	4	0	0	96	4	24
2019	Information management	53	39	0	8	0	0	0	92	8	15
2019	Information technology	51	34	7	2	6	0	0	86	7	57
2019	Internal audit	57	26	6	6	5	0	0	83	11	18
2019	Evaluation	47	36	15	2	0	0	0	83	2	55
2019	Data sciences	62	22	5	6	2	0	2	86	9	39
2019	Policy	56	36	0	5	0	4	0	95	5	26
2019	Project management	66	20	14	0	0	0	0	86	0	19
2019	Other services to the public	58	30	0	12	0	0	0	88	12	11
2019	None of the above	53	26	8	9	3	0	0	79	13	33
2017	Client contact centre	31	50	15	4	0	0	0	81	4	22
2017	Compliance, inspection and enforcement	40	26	8	20	6	0	0	66	26	15
2017	Communications or public affairs	41	54	0	0	5	0	0	95	5	20
2017	Administration and operations	59	33	2	2	3	0	0	93	5	92
2017	Human resources	55	34	8	3	0	0	0	89	3	158
2017	Financial management	50	39	10	0	0	0	0	90	0	20
2017	Information management	49	30	0	9	11	0	0	80	20	10
2017	Information technology	47	36	7	5	5	0	0	83	10	59
2017	Internal audit	23	38	23	8	8	0	0	62	16	13
2017	Evaluation	39	45	9	7	0	0	0	84	7	35
2017	Data sciences	58	32	10	0	0	0	0	90	0	19
2017	Policy	46	39	0	8	0	8	0	92	8	13
2017	Project management	35	65	0	0	0	0	0	100	0	17
2017	None of the above	48	48	0	4	0	0	0	96	4	42
2014	Client contact centre	39	41	13	7	0	0	0	80	7	30
2014	Compliance, inspection and enforcement	35	53	7	6	0	0	0	87	6	17
2014	Communications or public affairs	33	56	0	11	0	0	0	89	11	18
2014	Administration and operations	59	28	4	7	0	2	0	89	7	89
2014	Human resources	45	40	6	4	3	1	0	86	7	182
2014	Financial management	65	35	0	0	0	0	0	100	0	21
2014	Information management	56	22	5	6	6	0	6	82	12	18
2014	Information technology	45	32	14	9	0	0	0	77	9	45
2014	Internal audit	46	25	18	5	0	0	6	76	6	17
2014	Evaluation	31	44	4	19	0	2	0	77	19	48
2014	None of the above	55	28	7	7	3	0	0	82	10	54

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	46	0	7	0	0	0	93	7	14
2020	Communications or public affairs	54	30	9	4	3	0	0	84	7	25
2020	Administration and operations	56	18	12	5	8	0	1	75	13	87
2020	Human resources	45	33	6	11	5	0	0	78	16	172
2020	Financial management	69	31	0	0	0	0	0	100	0	20
2020	Information management	45	23	0	0	31	0	0	69	31	11
2020	Information technology	50	20	19	5	3	0	2	72	8	40
2020	Internal audit	65	18	11	0	6	0	0	83	6	17
2020	Evaluation	44	30	16	2	6	0	2	76	7	55
2020	Data sciences	70	13	4	9	4	0	0	83	13	23
2020	Policy	68	22	0	10	0	0	0	90	10	19
2020	Other services to the public	38	34	13	7	0	0	7	78	8	15
2020	None of the above	64	21	7	8	0	0	0	85	8	27
2019	Client contact centre	65	26	4	4	0	0	0	92	4	21
2019	Compliance, inspection and enforcement	63	37	0	0	0	0	0	100	0	13
2019	Communications or public affairs	51	28	0	10	11	0	0	79	21	20
2019	Administration and operations	66	26	5	1	1	1	0	93	2	84
2019	Human resources	59	28	6	5	2	0	0	87	8	199
2019	Financial management	66	26	4	0	4	0	0	92	4	24
2019	Information management	41	33	7	11	8	0	0	74	19	15
2019	Information technology	46	26	14	7	5	0	2	73	13	58
2019	Internal audit	54	39	7	0	0	0	0	93	0	17
2019	Evaluation	42	32	13	11	2	0	0	74	13	55
2019	Data sciences	53	22	11	5	2	7	0	81	8	39
2019	Policy	67	33	0	0	0	0	0	100	0	26
2019	Project management	64	25	5	6	0	0	0	89	6	19
2019	Other services to the public	64	8	9	11	9	0	0	72	19	12
2019	None of the above	45	29	5	13	7	2	0	75	20	33
2018	Client contact centre	50	32	9	0	9	0	0	82	9	20
2018	Compliance, inspection and enforcement	33	59	0	8	0	0	0	92	8	12
2018	Communications or public affairs	67	22	4	8	0	0	0	89	8	25
2018	Administration and operations	62	29	3	3	3	0	0	91	6	80
2018	Human resources	48	30	9	8	5	0	0	78	12	150
2018	Financial management	48	52	0	0	0	0	0	100	0	23
2018	Information technology	42	27	8	18	5	0	0	69	23	50
2018	Internal audit	42	29	7	14	8	0	0	71	22	14
2018	Evaluation	48	31	14	0	2	0	4	83	2	49
2018	Data sciences	56	31	0	4	9	0	0	87	13	23
2018	Policy	61	34	0	5	0	0	0	95	5	20
2018	Project management	57	35	8	0	0	0	0	92	0	16
2018	None of the above	60	22	12	3	4	0	0	82	6	30
2017	Client contact centre	39	28	10	10	9	5	0	70	19	22
2017	Compliance, inspection and enforcement	40	26	28	0	6	0	0	66	6	15
2017	Communications or public affairs	40	50	5	5	0	0	0	90	5	20
2017	Administration and operations	53	27	8	7	5	0	0	80	13	92
2017	Human resources	55	27	7	9	2	0	0	82	11	158
2017	Financial management	51	39	10	0	0	0	0	90	0	20
2017	Information management	58	22	0	20	0	0	0	80	20	10
2017	Information technology	36	27	23	7	9	0	0	62	15	59
2017	Internal audit	30	47	8	8	8	0	0	77	16	13
2017	Evaluation	42	29	5	15	6	0	3	73	22	35
2017	Data sciences	47	37	5	0	0	5	6	94	0	19
2017	Policy	54	46	0	0	0	0	0	100	0	13
2017	Project management	52	25	0	12	12	0	0	76	24	17
2017	None of the above	37	42	14	5	2	0	0	79	7	43
2014	Client contact centre	36	17	41	6	0	0	0	53	6	30
2014	Compliance, inspection and enforcement	29	42	17	6	0	6	0	75	6	17
2014	Communications or public affairs	39	22	16	16	0	0	5	65	17	18
2014	Administration and operations	54	34	2	6	2	1	0	89	9	89
2014	Human resources	40	40	8	7	4	0	1	81	11	182
2014	Financial management	52	43	4	0	0	0	0	96	0	21
2014	Information management	56	11	5	6	22	0	0	67	28	18
2014	Information technology	32	41	16	11	0	0	0	73	11	45
2014	Internal audit	28	41	6	13	12	0	0	69	25	17
2014	Evaluation	33	36	11	11	8	2	0	70	19	48
2014	None of the above	48	27	11	10	3	0	0	75	14	54

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	32	13	7	0	0	79	7	14
2020	Communications or public affairs	49	21	9	17	4	0	70	21	25
2020	Administration and operations	38	31	13	11	6	0	70	17	88
2020	Human resources	36	37	12	9	5	0	73	14	172
2020	Financial management	69	23	3	5	0	0	92	5	20
2020	Information management	45	25	0	7	23	0	70	30	11
2020	Information technology	39	38	14	9	0	0	77	9	41
2020	Internal audit	54	23	11	0	12	0	77	12	17
2020	Evaluation	31	50	13	4	4	0	80	7	55
2020	Data sciences	43	39	4	10	4	0	82	14	23
2020	Policy	38	20	22	10	10	0	58	21	19
2020	Other services to the public	38	32	30	0	0	0	70	0	15
2020	None of the above	46	32	15	4	3	0	78	8	27
2019	Client contact centre	49	47	0	4	0	0	96	4	21
2019	Compliance, inspection and enforcement	63	22	7	7	0	0	85	7	13
2019	Communications or public affairs	42	23	15	20	0	0	65	20	20
2019	Administration and operations	36	48	11	3	1	0	85	4	84
2019	Human resources	38	42	10	7	4	0	80	10	200
2019	Financial management	50	28	5	8	8	0	78	16	24
2019	Information management	26	55	7	13	0	0	81	13	15
2019	Information technology	39	33	16	5	7	0	72	12	58
2019	Internal audit	23	47	24	6	0	0	70	6	18
2019	Evaluation	27	50	15	7	0	0	78	7	55
2019	Data sciences	34	39	13	7	2	4	76	10	38
2019	Policy	26	54	4	13	4	0	80	16	26
2019	Project management	50	39	0	0	11	0	89	11	19
2019	Other services to the public	37	52	0	11	0	0	89	11	12
2019	None of the above	44	31	8	10	7	0	75	17	33
2018	Client contact centre	33	48	10	0	9	0	81	9	21
2018	Compliance, inspection and enforcement	8	50	16	8	16	0	59	25	12
2018	Communications or public affairs	35	46	16	4	0	0	80	4	25
2018	Administration and operations	42	36	11	8	2	0	78	10	80
2018	Human resources	32	40	10	11	7	0	72	18	149
2018	Financial management	40	44	8	8	0	0	84	8	23
2018	Information technology	32	41	10	7	11	0	73	18	50
2018	Internal audit	21	57	8	0	14	0	78	14	14
2018	Evaluation	36	46	15	0	2	0	83	2	49
2018	Data sciences	43	31	18	5	4	0	74	9	23
2018	Policy	38	48	5	10	0	0	85	10	20
2018	Project management	35	35	15	14	0	0	71	14	16
2018	None of the above	41	37	10	5	6	0	78	11	30
2017	Client contact centre	13	46	14	13	14	0	59	27	22
2017	Compliance, inspection and enforcement	33	33	14	7	13	0	66	20	15
2017	Communications or public affairs	20	45	5	25	5	0	65	30	20
2017	Administration and operations	29	45	12	9	5	0	74	14	92
2017	Human resources	29	48	10	9	3	1	77	13	158
2017	Financial management	44	35	16	5	0	0	80	5	20
2017	Information management	20	60	0	11	9	0	80	20	10
2017	Information technology	35	37	15	4	10	0	72	14	60
2017	Internal audit	15	61	16	8	0	0	77	8	13
2017	Evaluation	37	40	11	3	8	0	78	11	35
2017	Data sciences	37	42	11	0	10	0	79	10	19
2017	Policy	8	62	15	8	0	8	76	8	13
2017	Project management	12	82	6	0	0	0	94	0	17
2017	None of the above	32	35	14	16	3	0	66	19	42
2014	Client contact centre	16	64	13	0	7	0	80	7	30
2014	Compliance, inspection and enforcement	23	53	6	12	6	0	76	18	17
2014	Communications or public affairs	17	56	11	16	0	0	73	16	18
2014	Administration and operations	31	37	16	9	6	1	69	14	89
2014	Human resources	31	43	11	10	4	1	74	14	183
2014	Financial management	31	44	20	0	4	0	75	4	21
2014	Information management	40	16	6	22	17	0	56	39	18
2014	Information technology	33	43	13	7	4	0	75	11	45
2014	Internal audit	29	47	12	6	6	0	76	12	17
2014	Evaluation	23	54	13	6	4	0	77	10	48
2014	None of the above	29	46	9	13	3	0	75	16	54

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	66	0	0	0	0	0	100	0	14
2020	Communications or public affairs	39	36	7	9	9	0	0	76	17	25
2020	Administration and operations	43	35	13	7	2	0	0	78	9	88
2020	Human resources	35	42	11	9	3	0	0	77	12	173
2020	Financial management	62	35	3	0	0	0	0	97	0	20
2020	Information management	30	15	0	32	23	0	0	45	55	11
2020	Information technology	39	39	11	6	5	0	0	78	12	41
2020	Internal audit	48	35	6	6	6	0	0	83	12	17
2020	Evaluation	31	35	27	6	2	0	0	66	7	55
2020	Data sciences	61	34	0	5	0	0	0	95	5	23
2020	Policy	47	30	5	17	0	0	0	78	17	19
2020	Other services to the public	45	28	13	6	7	0	0	73	14	15
2020	None of the above	30	41	18	11	0	0	0	71	11	27
2019	Client contact centre	38	47	15	0	0	0	0	85	0	21
2019	Compliance, inspection and enforcement	56	37	7	0	0	0	0	93	0	13
2019	Communications or public affairs	25	55	5	10	5	0	0	81	15	20
2019	Administration and operations	52	27	8	12	1	0	1	79	13	84
2019	Human resources	34	41	10	11	3	1	1	76	14	200
2019	Financial management	42	42	7	9	0	0	0	84	9	24
2019	Information management	30	36	12	22	0	0	0	66	22	15
2019	Information technology	26	39	21	5	7	0	2	66	13	58
2019	Internal audit	41	35	0	19	6	0	0	75	25	18
2019	Evaluation	25	42	16	15	2	0	0	67	17	55
2019	Data sciences	47	38	8	7	0	0	0	85	7	38
2019	Policy	48	25	15	7	4	0	0	74	11	26
2019	Project management	30	49	5	5	11	0	0	79	16	19
2019	Other services to the public	48	9	36	8	0	0	0	56	8	12
2019	None of the above	31	33	24	6	3	2	0	65	10	33
2018	Client contact centre	29	40	18	0	9	4	0	72	9	21
2018	Compliance, inspection and enforcement	8	17	41	17	16	0	0	26	33	12
2018	Communications or public affairs	24	36	15	24	0	0	0	61	24	24
2018	Administration and operations	40	26	15	10	6	2	1	68	17	81
2018	Human resources	32	37	11	14	5	0	0	69	19	149
2018	Financial management	36	42	14	4	4	0	0	78	8	23
2018	Information technology	28	24	29	4	15	0	0	52	19	50
2018	Internal audit	15	35	22	15	14	0	0	49	29	14
2018	Evaluation	20	42	23	8	4	0	2	64	12	49
2018	Data sciences	43	35	4	9	9	0	0	79	17	23
2018	Policy	33	23	29	15	0	0	0	56	15	20
2018	Project management	41	27	31	0	0	0	0	69	0	16
2018	None of the above	32	39	17	10	3	0	0	71	12	30
2017	Client contact centre	30	28	19	0	23	0	0	58	23	22
2017	Compliance, inspection and enforcement	7	54	27	7	6	0	0	60	13	15
2017	Communications or public affairs	24	45	10	10	10	0	0	70	20	20
2017	Administration and operations	34	32	14	12	8	0	1	66	20	92
2017	Human resources	27	34	20	16	2	1	0	61	19	158
2017	Financial management	34	41	10	15	0	0	0	75	15	20
2017	Information management	18	41	0	11	31	0	0	59	41	10
2017	Information technology	33	27	20	10	10	0	0	60	20	60
2017	Internal audit	15	53	15	0	16	0	0	69	16	13
2017	Evaluation	25	31	16	13	8	3	3	60	23	35
2017	Data sciences	48	36	10	5	0	0	0	85	5	19
2017	Policy	15	62	0	15	8	0	0	77	23	13
2017	Project management	36	34	24	0	0	6	0	74	0	17
2017	None of the above	17	38	16	21	8	0	0	54	30	43
2014	Client contact centre	17	47	25	10	0	0	0	64	10	30
2014	Compliance, inspection and enforcement	18	35	23	12	12	0	0	53	24	17
2014	Communications or public affairs	29	38	5	16	5	0	5	71	23	18
2014	Administration and operations	35	36	9	12	8	0	0	71	20	88
2014	Human resources	26	35	15	18	5	1	0	61	24	183
2014	Financial management	42	48	0	10	0	0	0	90	10	21
2014	Information management	28	22	11	11	28	0	0	50	39	18
2014	Information technology	23	41	16	11	9	0	0	64	20	45
2014	Internal audit	29	12	24	23	6	6	0	44	31	17
2014	Evaluation	21	29	25	17	6	2	0	51	23	48
2014	None of the above	35	30	15	16	3	0	2	66	19	54

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	41	13	0	0	0	0	87	0	14
2020	Communications or public affairs	32	40	19	9	0	0	0	72	9	25
2020	Administration and operations	44	37	9	8	1	0	0	81	9	88
2020	Human resources	33	42	7	13	4	0	0	75	17	172
2020	Financial management	57	43	0	0	0	0	0	100	0	19
2020	Information management	21	49	0	0	30	0	0	70	30	11
2020	Information technology	35	33	5	18	8	0	0	68	26	41
2020	Internal audit	65	23	6	0	6	0	0	88	6	16
2020	Evaluation	43	35	13	5	4	0	0	78	9	55
2020	Data sciences	43	43	4	4	5	0	0	86	10	23
2020	Policy	69	21	0	5	5	0	0	90	10	19
2020	Other services to the public	40	45	8	7	0	0	0	85	7	15
2020	None of the above	45	40	15	0	0	0	0	85	0	27
2019	Client contact centre	55	31	13	0	0	0	0	87	0	21
2019	Compliance, inspection and enforcement	78	22	0	0	0	0	0	100	0	13
2019	Communications or public affairs	30	39	15	15	0	0	0	70	15	20
2019	Administration and operations	39	45	11	6	0	0	0	84	6	84
2019	Human resources	36	44	10	6	3	0	0	80	10	200
2019	Financial management	50	28	14	4	4	0	0	78	8	24
2019	Information management	39	36	7	17	0	0	0	76	17	15
2019	Information technology	28	33	18	13	7	0	0	61	21	58
2019	Internal audit	33	47	6	8	6	0	0	80	14	18
2019	Evaluation	57	29	5	7	2	0	0	86	9	55
2019	Data sciences	39	35	13	2	7	0	2	77	10	39
2019	Policy	34	42	8	9	7	0	0	75	16	26
2019	Project management	25	59	5	5	6	0	0	84	11	19
2019	Other services to the public	37	24	17	22	0	0	0	62	22	12
2019	None of the above	36	41	14	6	0	2	0	79	6	33
2018	Client contact centre	27	60	4	0	9	0	0	87	9	21
2018	Compliance, inspection and enforcement	17	58	0	8	16	0	0	75	25	12
2018	Communications or public affairs	31	35	12	18	4	0	0	66	22	25
2018	Administration and operations	43	38	11	4	2	2	0	82	6	80
2018	Human resources	25	40	19	9	6	1	0	65	16	149
2018	Financial management	55	33	4	8	0	0	0	88	8	23
2018	Information technology	22	23	25	20	9	0	0	45	29	50
2018	Internal audit	42	36	8	7	8	0	0	78	14	14
2018	Evaluation	50	39	2	2	7	0	0	89	9	48
2018	Data sciences	39	34	4	14	9	0	0	73	22	23
2018	Policy	33	33	19	10	5	0	0	66	15	20
2018	Project management	23	24	33	14	6	0	0	47	20	16
2018	None of the above	42	39	3	3	9	0	3	85	12	30
2017	Client contact centre	22	45	5	28	0	0	0	67	28	22
2017	Compliance, inspection and enforcement	33	67	0	0	0	0	0	100	0	15
2017	Communications or public affairs	19	56	10	10	5	0	0	75	15	20
2017	Administration and operations	35	41	9	13	2	0	0	76	15	92
2017	Human resources	31	42	10	12	4	0	0	73	16	158
2017	Financial management	35	44	15	6	0	0	0	79	6	20
2017	Information management	9	61	11	19	0	0	0	70	19	10
2017	Information technology	16	45	15	15	9	0	0	61	24	60
2017	Internal audit	31	53	0	8	8	0	0	84	16	13
2017	Evaluation	53	28	10	6	2	0	0	82	8	35
2017	Data sciences	22	67	11	0	0	0	0	89	0	19
2017	Policy	16	62	0	0	23	0	0	77	23	13
2017	Project management	24	47	12	12	6	0	0	71	17	17
2017	None of the above	29	48	11	8	4	0	0	77	12	43

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	32	7	7	0	0	0	86	7	14
2020	Communications or public affairs	67	24	4	4	0	0	0	91	4	25
2020	Administration and operations	52	32	9	4	1	0	1	86	5	88
2020	Human resources	52	36	7	4	1	0	0	88	5	173
2020	Financial management	74	23	3	0	0	0	0	97	0	20
2020	Information management	21	49	0	7	23	0	0	70	30	11
2020	Information technology	53	31	13	3	0	0	0	84	3	41
2020	Internal audit	64	36	0	0	0	0	0	100	0	17
2020	Evaluation	60	29	6	4	2	0	0	89	6	55
2020	Data sciences	56	30	4	0	10	0	0	86	10	23
2020	Policy	52	22	10	15	0	0	0	74	15	19
2020	Other services to the public	58	34	8	0	0	0	0	92	0	15
2020	None of the above	50	43	7	0	0	0	0	93	0	27
2019	Client contact centre	56	38	6	0	0	0	0	94	0	21
2019	Compliance, inspection and enforcement	85	7	7	0	0	0	0	93	0	13
2019	Communications or public affairs	50	35	10	5	0	0	0	85	5	20
2019	Administration and operations	37	51	9	2	1	0	0	88	3	84
2019	Human resources	50	40	6	3	2	0	0	89	5	199
2019	Financial management	61	29	0	0	4	6	0	95	5	23
2019	Information management	47	40	14	0	0	0	0	86	0	15
2019	Information technology	42	37	10	4	5	2	0	80	9	58
2019	Internal audit	55	32	6	6	0	0	0	88	6	18
2019	Evaluation	46	45	7	2	0	0	0	91	2	55
2019	Data sciences	45	38	10	5	2	0	0	83	7	39
2019	Policy	46	41	4	9	0	0	0	87	9	26
2019	Project management	35	49	10	0	6	0	0	84	6	19
2019	Other services to the public	54	27	19	0	0	0	0	81	0	12
2019	None of the above	59	25	10	3	0	3	0	87	3	32
2018	Client contact centre	46	39	6	0	9	0	0	85	9	21
2018	Compliance, inspection and enforcement	34	49	16	0	0	0	0	84	0	12
2018	Communications or public affairs	31	54	8	8	0	0	0	84	8	25
2018	Administration and operations	45	37	15	2	1	0	0	82	3	81
2018	Human resources	41	43	10	2	3	0	1	85	5	148
2018	Financial management	58	28	14	0	0	0	0	86	0	23
2018	Information technology	35	42	12	5	6	0	0	77	11	50
2018	Internal audit	63	22	8	7	0	0	0	86	7	14
2018	Evaluation	64	26	8	0	2	0	0	90	2	49
2018	Data sciences	35	56	0	4	4	0	0	91	9	23
2018	Policy	66	24	10	0	0	0	0	90	0	20
2018	Project management	47	38	15	0	0	0	0	85	0	16
2018	None of the above	47	38	5	6	4	0	0	85	10	30
2017	Client contact centre	17	60	23	0	0	0	0	77	0	22
2017	Compliance, inspection and enforcement	50	29	7	14	0	0	0	79	14	14
2017	Communications or public affairs	45	40	5	0	5	5	0	89	6	20
2017	Administration and operations	43	43	3	5	5	1	0	87	10	92
2017	Human resources	41	45	7	5	2	0	1	87	6	158
2017	Financial management	39	49	5	6	0	0	0	89	6	20
2017	Information management	29	61	0	9	0	0	0	91	9	10
2017	Information technology	30	38	17	10	5	0	0	67	16	60
2017	Internal audit	39	37	16	8	0	0	0	76	8	13
2017	Evaluation	44	46	3	3	3	0	0	91	6	34
2017	Data sciences	48	47	5	0	0	0	0	95	0	19
2017	Policy	39	53	0	0	0	8	0	100	0	13
2017	Project management	35	47	18	0	0	0	0	82	0	17
2017	None of the above	46	42	7	3	2	0	0	88	5	43
2014	Client contact centre	34	49	3	7	7	0	0	83	14	30
2014	Compliance, inspection and enforcement	41	41	13	0	6	0	0	82	6	17
2014	Communications or public affairs	29	60	5	0	0	5	0	94	0	18
2014	Administration and operations	44	43	9	0	3	1	0	88	3	89
2014	Human resources	47	37	11	3	1	1	0	85	4	183
2014	Financial management	57	33	10	0	0	0	0	90	0	21
2014	Information management	50	33	0	0	11	6	0	88	12	18
2014	Information technology	42	31	18	9	0	0	0	73	9	45
2014	Internal audit	51	36	12	0	0	0	0	88	0	17
2014	Evaluation	35	48	12	2	2	0	0	83	4	48
2014	None of the above	42	47	9	2	0	0	0	89	2	54

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	38	6	15	0	0	0	79	15	14
2020	Communications or public affairs	51	18	13	13	4	0	0	69	18	24
2020	Administration and operations	45	29	13	8	6	0	0	73	14	88
2020	Human resources	33	43	7	12	5	0	0	76	17	173
2020	Financial management	61	31	3	5	0	0	0	92	5	20
2020	Information management	30	15	0	32	23	0	0	45	55	11
2020	Information technology	35	37	14	11	4	0	0	71	15	41
2020	Internal audit	66	16	6	0	12	0	0	83	12	17
2020	Evaluation	36	37	16	9	2	0	0	73	11	55
2020	Data sciences	51	39	4	0	5	0	0	90	5	23
2020	Policy	52	27	10	0	10	0	0	79	10	19
2020	Other services to the public	45	27	21	7	0	0	0	71	7	15
2020	None of the above	34	46	13	7	0	0	0	80	7	27
2019	Client contact centre	39	53	0	8	0	0	0	92	8	21
2019	Compliance, inspection and enforcement	63	30	0	7	0	0	0	93	7	13
2019	Communications or public affairs	40	34	5	21	0	0	0	74	21	20
2019	Administration and operations	42	42	5	8	2	0	1	85	10	84
2019	Human resources	41	35	12	9	3	0	0	76	12	200
2019	Financial management	50	25	15	0	4	5	0	79	5	24
2019	Information management	33	52	10	0	5	0	0	85	5	14
2019	Information technology	34	31	17	10	7	0	0	65	18	58
2019	Internal audit	41	30	12	11	6	0	0	70	17	18
2019	Evaluation	31	44	18	8	0	0	0	75	8	55
2019	Data sciences	37	44	10	5	5	0	0	81	10	39
2019	Policy	30	59	7	4	0	0	0	89	4	26
2019	Project management	35	42	12	0	11	0	0	77	11	19
2019	Other services to the public	29	27	19	17	0	8	0	61	18	12
2019	None of the above	32	38	15	9	3	2	0	72	13	33
2018	Client contact centre	40	47	4	0	9	0	0	87	9	21
2018	Compliance, inspection and enforcement	8	8	33	26	25	0	0	17	50	12
2018	Communications or public affairs	23	31	28	18	0	0	0	54	18	25
2018	Administration and operations	44	36	12	3	4	0	0	81	7	81
2018	Human resources	27	36	19	11	6	1	1	64	17	148
2018	Financial management	40	48	0	8	4	0	0	88	12	23
2018	Information technology	32	31	17	11	10	0	0	63	20	50
2018	Internal audit	21	28	22	14	14	0	0	49	29	14
2018	Evaluation	36	39	20	2	2	0	0	76	4	49
2018	Data sciences	43	39	4	9	4	0	0	83	13	23
2018	Policy	43	23	20	9	5	0	0	66	14	20
2018	Project management	35	39	11	14	0	0	0	75	14	16
2018	None of the above	49	30	7	11	4	0	0	79	14	30
2017	Client contact centre	13	45	13	15	14	0	0	58	29	22
2017	Compliance, inspection and enforcement	7	33	34	7	19	0	0	40	26	15
2017	Communications or public affairs	18	36	20	10	10	5	0	58	21	20
2017	Administration and operations	32	38	17	7	7	0	0	70	14	92
2017	Human resources	32	37	17	10	4	1	0	69	13	157
2017	Financial management	40	45	0	15	0	0	0	85	15	20
2017	Information management	19	40	11	9	21	0	0	59	31	10
2017	Information technology	25	37	14	9	14	1	0	63	23	60
2017	Internal audit	23	38	23	8	0	8	0	66	9	13
2017	Evaluation	28	37	18	8	8	0	0	65	16	35
2017	Data sciences	32	47	5	10	5	0	0	80	15	19
2017	Policy	31	47	0	22	0	0	0	78	22	13
2017	Project management	24	58	12	6	0	0	0	82	6	17
2017	None of the above	36	29	17	9	9	0	0	65	18	43

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	46	6	7	0	0	0	87	7	14
2020	Communications or public affairs	50	29	4	17	0	0	0	79	17	25
2020	Administration and operations	54	29	9	7	1	0	0	83	8	88
2020	Human resources	48	36	9	5	2	0	0	84	7	170
2020	Financial management	68	28	4	0	0	0	0	96	0	19
2020	Information management	68	16	0	0	16	0	0	84	16	11
2020	Information technology	59	26	12	3	0	0	0	85	3	40
2020	Internal audit	56	26	6	6	6	0	0	82	12	16
2020	Evaluation	37	51	11	2	0	0	0	88	2	55
2020	Data sciences	51	35	4	0	10	0	0	86	10	23
2020	Policy	53	27	5	10	5	0	0	79	15	19
2020	Other services to the public	51	26	23	0	0	0	0	77	0	15
2020	None of the above	53	29	15	0	3	0	0	82	3	27
2019	Client contact centre	62	34	0	4	0	0	0	96	4	21
2019	Compliance, inspection and enforcement	63	30	7	0	0	0	0	93	0	13
2019	Communications or public affairs	45	40	10	5	0	0	0	85	5	20
2019	Administration and operations	55	35	5	2	0	1	1	93	2	84
2019	Human resources	50	36	7	6	1	0	0	86	7	200
2019	Financial management	61	21	5	12	0	0	0	82	12	24
2019	Information management	37	59	5	0	0	0	0	95	0	15
2019	Information technology	55	24	7	11	2	0	0	80	13	57
2019	Internal audit	37	31	26	5	0	0	0	68	5	17
2019	Evaluation	31	48	22	0	0	0	0	78	0	55
2019	Data sciences	47	39	10	5	0	0	0	86	5	39
2019	Policy	43	37	14	6	0	0	0	80	6	26
2019	Project management	59	41	0	0	0	0	0	100	0	19
2019	Other services to the public	54	35	0	11	0	0	0	89	11	12
2019	None of the above	47	28	16	9	0	0	0	75	9	33
2018	Client contact centre	51	40	0	0	9	0	0	91	9	21
2018	Compliance, inspection and enforcement	17	58	17	0	8	0	0	75	8	12
2018	Communications or public affairs	35	47	12	6	0	0	0	82	6	25
2018	Administration and operations	56	30	11	1	1	0	0	86	2	81
2018	Human resources	34	44	15	6	1	0	1	78	7	147
2018	Financial management	48	41	10	0	0	0	0	90	0	23
2018	Information technology	49	22	11	15	3	0	0	70	19	50
2018	Internal audit	28	42	15	8	7	0	0	70	14	14
2018	Evaluation	49	38	11	0	2	0	0	87	2	49
2018	Data sciences	47	35	13	4	0	0	0	82	4	23
2018	Policy	48	47	0	5	0	0	0	95	5	20
2018	Project management	35	41	23	0	0	0	0	77	0	16
2018	None of the above	56	24	13	4	4	0	0	80	7	29
2017	Client contact centre	27	54	10	9	0	0	0	81	9	22
2017	Compliance, inspection and enforcement	40	33	14	0	13	0	0	73	13	15
2017	Communications or public affairs	45	35	5	15	0	0	0	80	15	20
2017	Administration and operations	46	33	14	3	2	1	0	80	6	92
2017	Human resources	39	45	13	1	2	0	0	84	3	158
2017	Financial management	49	30	21	0	0	0	0	79	0	20
2017	Information management	52	39	0	9	0	0	0	91	9	10
2017	Information technology	50	29	8	6	5	2	0	81	11	58
2017	Internal audit	32	53	16	0	0	0	0	84	0	13
2017	Evaluation	52	32	10	3	3	0	0	84	6	35
2017	Data sciences	59	21	10	5	5	0	0	80	10	19
2017	Policy	31	62	7	0	0	0	0	93	0	13
2017	Project management	40	48	11	0	0	0	0	89	0	17
2017	None of the above	49	39	7	5	0	0	0	88	5	43
2014	Client contact centre	53	40	7	0	0	0	0	93	0	30
2014	Compliance, inspection and enforcement	35	47	7	6	6	0	0	82	11	17
2014	Communications or public affairs	56	44	0	0	0	0	0	100	0	18
2014	Administration and operations	60	30	4	3	2	0	0	90	6	89
2014	Human resources	53	35	8	3	1	1	0	88	4	183
2014	Financial management	65	21	10	0	4	0	0	86	4	21
2014	Information management	50	38	0	0	11	0	0	89	11	18
2014	Information technology	62	27	9	0	2	0	0	89	2	45
2014	Internal audit	71	6	12	0	6	0	6	81	6	17
2014	Evaluation	54	33	8	4	0	0	0	87	4	48
2014	None of the above	54	31	13	2	0	0	0	85	2	54

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	41	11	13	0	0	0	75	13	14
2020	Communications or public affairs	45	26	12	17	0	0	0	71	17	25
2020	Administration and operations	46	34	9	9	1	0	0	80	10	88
2020	Human resources	27	48	14	7	5	0	0	75	12	171
2020	Financial management	63	31	6	0	0	0	0	94	0	19
2020	Information management	37	33	0	0	30	0	0	70	30	11
2020	Information technology	38	37	11	15	0	0	0	74	15	41
2020	Internal audit	66	11	6	12	6	0	0	77	17	17
2020	Evaluation	31	31	22	13	4	0	0	62	16	55
2020	Data sciences	52	34	9	0	5	0	0	86	5	23
2020	Policy	32	42	15	10	0	0	0	74	10	19
2020	Other services to the public	25	32	36	7	0	0	0	57	7	15
2020	None of the above	37	46	17	0	0	0	0	83	0	27
2019	Client contact centre	33	44	12	10	0	0	0	78	10	21
2019	Compliance, inspection and enforcement	48	37	7	7	0	0	0	85	7	13
2019	Communications or public affairs	26	41	11	21	0	0	0	67	21	19
2019	Administration and operations	44	41	7	4	2	0	1	86	7	83
2019	Human resources	40	40	10	8	2	0	0	80	10	197
2019	Financial management	53	29	4	9	4	0	0	82	14	24
2019	Information management	36	51	5	8	0	0	0	87	8	15
2019	Information technology	30	42	15	4	9	0	0	72	13	58
2019	Internal audit	36	32	15	11	6	0	0	68	17	18
2019	Evaluation	20	32	17	26	6	0	0	52	31	55
2019	Data sciences	48	33	12	5	2	0	0	81	7	39
2019	Policy	41	41	11	7	0	0	0	82	7	26
2019	Project management	36	41	12	5	6	0	0	77	11	19
2019	Other services to the public	39	33	9	19	0	0	0	72	19	12
2019	None of the above	32	35	22	6	3	2	0	68	10	33
2018	Client contact centre	34	41	10	6	9	0	0	75	14	21
2018	Compliance, inspection and enforcement	8	50	16	16	8	0	0	59	25	12
2018	Communications or public affairs	23	51	8	18	0	0	0	74	18	25
2018	Administration and operations	39	41	9	6	4	0	0	80	11	81
2018	Human resources	30	39	10	11	8	1	1	71	19	148
2018	Financial management	56	36	8	0	0	0	0	92	0	23
2018	Information technology	34	35	10	14	8	0	0	69	21	50
2018	Internal audit	21	49	7	22	0	0	0	71	22	14
2018	Evaluation	12	52	18	9	6	2	0	66	16	49
2018	Data sciences	47	44	4	0	4	0	0	91	4	23
2018	Policy	38	43	9	0	10	0	0	81	10	20
2018	Project management	45	29	26	0	0	0	0	74	0	16
2018	None of the above	32	18	25	10	12	0	3	51	23	30
2017	Client contact centre	20	32	24	14	5	5	0	55	20	22
2017	Compliance, inspection and enforcement	21	35	22	21	0	0	0	57	21	14
2017	Communications or public affairs	29	51	0	20	0	0	0	80	20	20
2017	Administration and operations	31	44	10	10	3	2	0	76	13	92
2017	Human resources	35	49	8	6	2	0	0	84	9	158
2017	Financial management	44	41	10	5	0	0	0	85	5	20
2017	Information management	9	40	22	20	8	0	0	49	28	10
2017	Information technology	29	37	16	8	10	0	0	65	18	59
2017	Internal audit	23	38	8	23	8	0	0	62	31	13
2017	Evaluation	14	34	26	15	12	0	0	47	27	35
2017	Data sciences	37	42	10	10	0	0	0	80	10	19
2017	Policy	31	61	8	0	0	0	0	92	0	13
2017	Project management	23	47	18	6	6	0	0	70	12	17
2017	None of the above	21	57	9	7	6	0	0	78	13	43
2014	Client contact centre	19	38	23	16	0	0	4	59	17	30
2014	Compliance, inspection and enforcement	23	53	6	13	6	0	0	76	18	17
2014	Communications or public affairs	28	34	16	16	5	0	0	62	22	18
2014	Administration and operations	33	40	11	7	5	1	2	76	12	89
2014	Human resources	21	44	17	14	4	1	0	66	18	183
2014	Financial management	42	34	19	4	0	0	0	76	4	21
2014	Information management	28	33	11	11	17	0	0	61	28	18
2014	Information technology	29	39	12	16	4	0	0	68	21	44
2014	Internal audit	28	29	12	12	18	0	0	58	31	17
2014	Evaluation	21	29	19	19	13	0	0	50	31	48
2014	None of the above	24	45	13	10	7	0	0	70	17	54

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	52	7	7	0	0	0	86	7	14
2020	Communications or public affairs	54	17	17	9	4	0	0	71	13	25
2020	Administration and operations	49	32	12	5	2	0	0	81	7	87
2020	Human resources	36	37	13	9	5	0	0	73	14	173
2020	Financial management	67	27	6	0	0	0	0	94	0	20
2020	Information management	41	17	0	10	33	0	0	58	42	10
2020	Information technology	36	32	12	14	5	0	0	69	20	41
2020	Internal audit	61	16	17	0	6	0	0	77	6	17
2020	Evaluation	21	40	12	23	4	0	0	61	27	55
2020	Data sciences	51	40	4	0	5	0	0	90	5	23
2020	Policy	42	32	10	5	10	0	0	74	15	19
2020	Other services to the public	46	40	6	7	0	0	0	86	7	15
2020	None of the above	54	25	9	12	0	0	0	79	12	27
2019	Client contact centre	43	38	15	4	0	0	0	80	4	20
2019	Compliance, inspection and enforcement	56	22	15	7	0	0	0	78	7	13
2019	Communications or public affairs	30	36	13	15	6	0	0	66	21	20
2019	Administration and operations	46	40	8	4	1	0	1	87	5	84
2019	Human resources	42	36	12	7	3	0	0	78	10	199
2019	Financial management	67	17	3	9	4	0	0	83	14	24
2019	Information management	53	43	5	0	0	0	0	95	0	15
2019	Information technology	28	42	16	7	7	0	0	70	14	58
2019	Internal audit	35	16	22	21	6	0	0	51	27	18
2019	Evaluation	18	43	15	17	7	0	0	61	24	54
2019	Data sciences	48	31	16	2	0	0	3	81	2	39
2019	Policy	34	44	15	4	4	0	0	77	7	26
2019	Project management	48	29	17	6	0	0	0	77	6	19
2019	Other services to the public	48	24	9	19	0	0	0	72	19	12
2019	None of the above	38	37	12	3	3	2	3	80	7	33
2018	Client contact centre	34	44	8	6	9	0	0	78	14	21
2018	Compliance, inspection and enforcement	8	8	33	34	16	0	0	17	50	12
2018	Communications or public affairs	35	35	20	4	6	0	0	70	10	25
2018	Administration and operations	46	37	10	5	3	0	0	83	8	81
2018	Human resources	28	38	17	10	6	0	1	67	16	147
2018	Financial management	48	36	12	0	4	0	0	84	4	23
2018	Information technology	30	45	4	13	8	0	0	75	21	50
2018	Internal audit	29	49	8	14	0	0	0	78	14	14
2018	Evaluation	8	42	21	16	8	2	2	52	25	49
2018	Data sciences	48	30	13	4	4	0	0	78	9	23
2018	Policy	38	38	15	5	5	0	0	76	9	20
2018	Project management	45	30	20	0	5	0	0	75	5	16
2018	None of the above	30	41	22	0	7	0	0	71	7	30
2017	Client contact centre	21	35	25	14	5	0	0	56	19	22
2017	Compliance, inspection and enforcement	47	20	13	14	7	0	0	67	20	15
2017	Communications or public affairs	39	41	10	0	10	0	0	80	10	20
2017	Administration and operations	37	40	8	10	5	1	0	78	15	92
2017	Human resources	37	39	11	9	4	0	0	76	13	158
2017	Financial management	44	41	10	5	0	0	0	85	5	20
2017	Information management	36	43	0	0	20	0	0	80	20	10
2017	Information technology	40	23	15	7	14	0	0	64	21	59
2017	Internal audit	0	54	30	8	8	0	0	54	16	13
2017	Evaluation	22	20	35	3	14	0	6	44	19	35
2017	Data sciences	51	22	5	11	11	0	0	73	21	18
2017	Policy	24	53	8	15	0	0	0	77	15	13
2017	Project management	42	23	28	0	6	0	0	65	6	17
2017	None of the above	42	29	17	9	3	0	0	71	12	43
2014	Client contact centre	24	49	17	10	0	0	0	73	10	30
2014	Compliance, inspection and enforcement	23	47	6	7	17	0	0	70	24	17
2014	Communications or public affairs	29	44	11	16	0	0	0	73	16	18
2014	Administration and operations	40	34	13	7	5	0	1	75	12	89
2014	Human resources	24	38	16	15	6	1	1	63	21	183
2014	Financial management	33	57	10	0	0	0	0	90	0	21
2014	Information management	39	33	6	11	11	0	0	72	22	18
2014	Information technology	30	40	16	14	0	0	0	70	14	45
2014	Internal audit	29	28	12	12	18	0	0	57	31	17
2014	Evaluation	17	34	15	23	8	0	4	53	32	48
2014	None of the above	40	30	11	12	7	0	0	70	19	54

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	53	0	7	0	0	0	93	7	14
2020	Communications or public affairs	39	24	24	9	4	0	0	63	13	25
2020	Administration and operations	46	36	7	9	1	0	0	83	10	88
2020	Human resources	33	42	10	12	2	0	1	76	15	170
2020	Financial management	48	47	5	0	0	0	0	95	0	19
2020	Information management	38	14	0	9	39	0	0	52	48	11
2020	Information technology	37	25	26	13	0	0	0	62	13	41
2020	Internal audit	59	35	0	0	6	0	0	94	6	17
2020	Evaluation	34	47	13	6	0	0	0	81	6	53
2020	Data sciences	49	38	9	0	5	0	0	86	5	23
2020	Policy	37	47	0	10	5	0	0	85	15	19
2020	Other services to the public	39	39	8	15	0	0	0	78	15	15
2020	None of the above	49	36	7	4	4	0	0	85	8	27
2019	Client contact centre	48	36	16	0	0	0	0	84	0	21
2019	Compliance, inspection and enforcement	63	22	7	7	0	0	0	85	7	13
2019	Communications or public affairs	41	29	11	5	10	5	0	73	16	20
2019	Administration and operations	39	44	8	9	0	0	0	83	9	83
2019	Human resources	39	43	10	6	1	0	0	83	7	199
2019	Financial management	49	47	0	0	4	0	0	96	4	24
2019	Information management	42	17	27	6	8	0	0	59	14	15
2019	Information technology	32	36	21	6	4	0	2	69	9	57
2019	Internal audit	36	53	5	0	6	0	0	89	6	18
2019	Evaluation	33	54	7	5	0	0	0	87	5	54
2019	Data sciences	26	62	10	0	2	0	0	88	2	38
2019	Policy	43	42	12	4	0	0	0	85	4	26
2019	Project management	21	64	5	6	5	0	0	84	11	19
2019	Other services to the public	37	37	8	11	0	8	0	80	12	12
2019	None of the above	31	41	12	7	6	2	0	75	13	33
2018	Client contact centre	38	44	10	0	9	0	0	81	9	21
2018	Compliance, inspection and enforcement	9	64	9	9	9	0	0	73	18	11
2018	Communications or public affairs	27	31	24	14	4	0	0	58	18	25
2018	Administration and operations	44	35	8	8	5	0	0	80	12	80
2018	Human resources	30	39	18	7	5	0	1	70	12	147
2018	Financial management	48	42	10	0	0	0	0	90	0	23
2018	Information technology	22	46	18	8	6	0	0	68	13	50
2018	Internal audit	21	49	8	22	0	0	0	70	22	14
2018	Evaluation	47	33	8	8	2	0	2	81	10	49
2018	Data sciences	39	39	9	9	0	0	4	81	9	23
2018	Policy	38	28	24	0	10	0	0	66	10	20
2018	Project management	35	47	12	6	0	0	0	82	6	16
2018	None of the above	40	20	31	6	4	0	0	60	10	30
2017	Client contact centre	21	47	13	9	9	0	0	68	18	22
2017	Compliance, inspection and enforcement	20	47	20	13	0	0	0	67	13	15
2017	Communications or public affairs	19	46	20	15	0	0	0	65	15	20
2017	Administration and operations	38	40	12	9	1	0	0	79	10	92
2017	Human resources	33	40	13	10	4	0	1	74	14	157
2017	Financial management	44	36	5	15	0	0	0	81	15	20
2017	Information management	39	29	12	9	11	0	0	68	20	10
2017	Information technology	34	31	16	12	7	0	0	64	19	59
2017	Internal audit	16	38	22	0	16	0	8	58	17	13
2017	Evaluation	26	49	14	3	9	0	0	75	12	35
2017	Data sciences	16	64	10	0	5	0	5	84	5	19
2017	Policy	31	53	0	8	0	0	8	92	8	13
2017	Project management	35	36	17	6	6	0	0	71	12	17
2017	None of the above	26	44	19	5	2	0	4	73	7	43
2014	Client contact centre	21	48	21	10	0	0	0	69	10	30
2014	Compliance, inspection and enforcement	17	58	12	7	6	0	0	76	12	17
2014	Communications or public affairs	39	39	5	16	0	0	0	78	16	18
2014	Administration and operations	45	35	11	2	7	0	0	81	9	89
2014	Human resources	26	43	16	11	4	1	0	69	15	183
2014	Financial management	51	35	5	9	0	0	0	86	9	21
2014	Information management	39	28	5	11	17	0	0	67	28	18
2014	Information technology	30	36	14	11	9	0	0	66	20	45
2014	Internal audit	28	37	17	12	6	0	0	65	18	17
2014	Evaluation	29	39	21	7	4	0	0	69	11	48
2014	None of the above	35	38	11	11	5	0	0	73	16	54

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	39	7	7	0	0	0	85	7	14
2020	Communications or public affairs	54	21	13	13	0	0	0	74	13	25
2020	Administration and operations	49	24	14	9	3	0	0	73	13	88
2020	Human resources	38	42	9	7	4	0	0	80	10	172
2020	Financial management	65	31	3	0	0	0	0	97	0	20
2020	Information management	52	23	0	16	9	0	0	75	25	11
2020	Information technology	47	41	7	5	0	0	0	88	5	41
2020	Internal audit	49	29	11	0	12	0	0	78	12	17
2020	Evaluation	36	55	5	4	0	0	0	91	4	55
2020	Data sciences	47	35	4	4	10	0	0	82	14	23
2020	Policy	47	27	10	10	5	0	0	74	15	19
2020	Other services to the public	45	25	23	7	0	0	0	70	7	15
2020	None of the above	45	37	7	8	3	0	0	82	11	27
2019	Client contact centre	49	38	4	8	0	0	0	87	8	21
2019	Compliance, inspection and enforcement	78	15	0	7	0	0	0	93	7	13
2019	Communications or public affairs	45	24	10	16	5	0	0	69	21	20
2019	Administration and operations	44	39	11	6	0	0	0	83	6	84
2019	Human resources	43	42	9	4	1	0	0	85	6	200
2019	Financial management	58	29	4	4	4	0	0	88	8	24
2019	Information management	25	55	5	7	8	0	0	80	15	15
2019	Information technology	46	37	9	5	4	0	0	82	8	58
2019	Internal audit	28	42	19	6	0	5	0	74	6	18
2019	Evaluation	29	48	17	5	0	0	0	78	5	55
2019	Data sciences	37	42	10	8	2	0	0	79	11	39
2019	Policy	41	44	11	4	0	0	0	86	4	26
2019	Project management	34	50	10	0	6	0	0	84	6	19
2019	Other services to the public	45	28	16	11	0	0	0	73	11	12
2019	None of the above	45	32	2	14	7	0	0	77	20	33
2018	Client contact centre	42	43	6	4	4	0	0	85	9	21
2018	Compliance, inspection and enforcement	8	41	16	17	16	0	0	50	34	12
2018	Communications or public affairs	35	43	8	15	0	0	0	78	15	25
2018	Administration and operations	43	43	8	2	3	0	0	86	6	81
2018	Human resources	32	45	12	8	3	0	1	77	11	148
2018	Financial management	49	39	8	4	0	0	0	88	4	23
2018	Information technology	34	37	14	9	6	0	0	71	15	50
2018	Internal audit	21	57	15	0	7	0	0	78	7	14
2018	Evaluation	40	49	8	0	2	0	0	90	2	49
2018	Data sciences	52	22	18	4	4	0	0	74	9	23
2018	Policy	30	55	5	10	0	0	0	85	10	19
2018	Project management	29	39	31	0	0	0	0	69	0	16
2018	None of the above	48	37	3	8	4	0	0	85	11	30
2017	Client contact centre	26	37	20	8	9	0	0	63	17	22
2017	Compliance, inspection and enforcement	13	53	14	7	13	0	0	66	20	15
2017	Communications or public affairs	29	36	15	10	10	0	0	65	20	20
2017	Administration and operations	34	46	11	4	5	0	0	80	9	92
2017	Human resources	31	47	14	6	2	0	0	78	8	158
2017	Financial management	49	35	11	5	0	0	0	84	5	20
2017	Information management	41	39	0	11	9	0	0	80	20	10
2017	Information technology	44	34	8	3	10	0	0	78	14	59
2017	Internal audit	15	54	23	0	0	8	0	75	0	13
2017	Evaluation	43	31	17	3	6	0	0	74	9	35
2017	Data sciences	31	54	5	5	5	0	0	85	10	19
2017	Policy	24	54	15	8	0	0	0	78	8	13
2017	Project management	23	59	12	6	0	0	0	82	6	17
2017	None of the above	40	34	10	11	5	0	0	75	16	43
2014	Client contact centre	19	58	16	0	7	0	0	77	7	30
2014	Compliance, inspection and enforcement	35	47	0	12	6	0	0	82	18	17
2014	Communications or public affairs	22	62	11	5	0	0	0	84	5	18
2014	Administration and operations	41	39	11	6	3	0	0	80	9	89
2014	Human resources	34	45	11	7	3	1	0	79	10	183
2014	Financial management	47	39	10	0	4	0	0	86	4	21
2014	Information management	34	27	22	0	17	0	0	61	17	18
2014	Information technology	33	43	18	7	0	0	0	76	7	45
2014	Internal audit	40	24	17	12	0	6	0	68	13	17
2014	Evaluation	35	40	21	4	0	0	0	75	4	48
2014	None of the above	42	35	11	10	2	0	0	77	12	54

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	26	7	7	7	0	0	78	14	14
2020	Communications or public affairs	41	26	21	0	13	0	0	66	13	25
2020	Administration and operations	41	29	15	6	7	0	1	71	13	87
2020	Human resources	36	31	10	13	9	1	0	68	22	172
2020	Financial management	23	43	21	9	6	0	0	65	14	20
2020	Information management	75	7	9	0	9	0	0	82	9	11
2020	Information technology	34	34	14	14	5	0	0	67	19	41
2020	Internal audit	47	39	10	5	0	0	0	85	5	17
2020	Evaluation	58	31	5	6	0	0	0	89	6	55
2020	Data sciences	71	17	0	8	4	0	0	88	12	23
2020	Policy	63	27	5	5	0	0	0	90	5	19
2020	Other services to the public	54	12	20	7	6	0	0	66	13	15
2020	None of the above	41	30	18	3	7	0	0	71	10	27
2019	Client contact centre	53	18	25	0	0	0	4	74	0	21
2019	Compliance, inspection and enforcement	63	22	7	0	7	0	0	85	7	13
2019	Communications or public affairs	62	20	18	0	0	0	0	82	0	20
2019	Administration and operations	52	37	9	2	0	0	0	89	2	84
2019	Human resources	43	32	12	8	4	0	0	76	12	199
2019	Financial management	55	26	16	3	0	0	0	81	3	24
2019	Information management	44	31	17	0	8	0	0	75	8	15
2019	Information technology	46	31	19	1	4	0	0	77	5	58
2019	Internal audit	53	47	0	0	0	0	0	100	0	17
2019	Evaluation	49	27	16	4	4	0	0	76	7	54
2019	Data sciences	62	21	5	7	5	0	0	83	12	39
2019	Policy	49	33	15	0	4	0	0	82	4	26
2019	Project management	38	40	19	0	4	0	0	77	4	19
2019	Other services to the public	39	50	0	0	11	0	0	89	11	12
2019	None of the above	45	19	12	14	11	0	0	63	24	33
2018	Client contact centre	53	15	24	4	0	0	4	71	4	21
2018	Compliance, inspection and enforcement	17	41	16	25	0	0	0	59	25	12
2018	Communications or public affairs	38	54	8	0	0	0	0	92	0	25
2018	Administration and operations	60	23	11	3	1	0	1	85	4	81
2018	Human resources	40	23	16	11	10	0	1	63	21	150
2018	Financial management	45	27	21	0	6	0	0	72	6	23
2018	Information technology	29	29	19	19	4	0	0	58	23	49
2018	Internal audit	42	36	0	7	15	0	0	79	21	14
2018	Evaluation	59	21	12	4	2	0	2	81	6	48
2018	Data sciences	49	34	13	0	4	0	0	83	4	23
2018	Policy	52	29	10	5	5	0	0	80	10	20
2018	Project management	51	32	6	6	5	0	0	83	11	16
2018	None of the above	51	26	16	3	0	0	3	80	4	30
2017	Client contact centre	47	27	13	9	4	0	0	74	13	22
2017	Compliance, inspection and enforcement	41	33	20	7	0	0	0	74	7	15
2017	Communications or public affairs	50	29	15	6	0	0	0	79	6	20
2017	Administration and operations	54	32	11	0	1	2	0	87	1	91
2017	Human resources	38	29	16	12	4	0	1	68	16	157
2017	Financial management	61	25	5	10	0	0	0	85	10	20
2017	Information management	69	9	0	0	21	0	0	79	21	10
2017	Information technology	39	25	15	13	8	0	0	64	21	60
2017	Internal audit	16	69	0	16	0	0	0	84	16	13
2017	Evaluation	38	51	11	0	0	0	0	89	0	35
2017	Data sciences	68	20	11	0	0	0	0	89	0	19
2017	Policy	23	46	23	8	0	0	0	69	8	13
2017	Project management	24	48	17	11	0	0	0	72	11	17
2017	None of the above	30	37	19	3	6	0	5	71	9	43
2014	Client contact centre	58	29	7	6	0	0	0	88	6	30
2014	Compliance, inspection and enforcement	41	41	0	12	6	0	0	83	17	17
2014	Communications or public affairs	61	39	0	0	0	0	0	100	0	18
2014	Administration and operations	53	31	14	1	1	0	0	84	2	89
2014	Human resources	35	36	18	6	5	0	0	71	11	183
2014	Financial management	52	29	9	10	0	0	0	82	10	21
2014	Information management	61	22	6	0	6	0	6	88	6	18
2014	Information technology	51	23	14	11	2	0	0	74	13	45
2014	Internal audit	35	42	17	0	0	6	0	82	0	17
2014	Evaluation	42	35	15	8	0	0	0	77	8	48
2014	None of the above	39	38	17	2	5	0	0	76	7	54

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	22	38	40	0	0	0	40	22	14
2020	Communications or public affairs	9	19	44	24	4	0	0	29	28	25
2020	Administration and operations	8	24	30	24	10	2	1	35	34	87
2020	Human resources	11	29	36	18	5	0	0	24	40	173
2020	Financial management	0	11	44	29	11	0	5	42	11	20
2020	Information management	30	16	30	17	7	0	0	24	46	11
2020	Information technology	24	27	30	18	1	0	0	19	51	41
2020	Internal audit	11	6	34	37	13	0	0	50	16	17
2020	Evaluation	8	9	29	36	16	0	2	53	17	55
2020	Data sciences	10	25	39	15	12	0	0	27	34	23
2020	Policy	17	27	36	20	0	0	0	20	44	19
2020	Other services to the public	7	45	7	28	12	0	0	41	52	14
2020	None of the above	4	19	35	26	15	0	0	42	23	26
2019	Client contact centre	0	17	29	34	14	0	6	52	18	21
2019	Compliance, inspection and enforcement	7	22	37	15	19	0	0	33	30	13
2019	Communications or public affairs	10	20	36	24	10	0	0	35	30	20
2019	Administration and operations	1	23	37	21	17	1	0	39	24	82
2019	Human resources	9	16	38	27	7	0	2	35	26	199
2019	Financial management	0	12	35	35	18	0	0	53	12	24
2019	Information management	8	23	48	6	0	15	0	7	37	15
2019	Information technology	23	13	48	11	3	0	2	15	36	58
2019	Internal audit	0	19	41	22	12	0	6	37	20	18
2019	Evaluation	2	9	26	23	38	0	2	63	11	55
2019	Data sciences	5	27	41	17	11	0	0	28	32	39
2019	Policy	9	13	55	19	4	0	0	23	22	26
2019	Project management	0	38	39	16	0	0	7	17	41	19
2019	Other services to the public	11	19	22	8	31	0	9	43	33	12
2019	None of the above	3	11	38	36	9	2	0	46	15	33
2018	Client contact centre	12	25	28	19	15	0	0	34	37	21
2018	Compliance, inspection and enforcement	16	16	50	17	0	0	0	17	33	12
2018	Communications or public affairs	12	16	35	23	14	0	0	37	28	25
2018	Administration and operations	7	21	37	22	10	2	2	33	29	80
2018	Human resources	9	32	33	20	4	0	1	25	42	148
2018	Financial management	8	4	39	28	21	0	0	49	12	23
2018	Information technology	18	35	31	9	2	2	2	11	56	49
2018	Internal audit	0	14	49	30	7	0	0	37	14	14
2018	Evaluation	2	6	20	34	32	2	4	70	9	49
2018	Data sciences	22	13	47	4	9	4	0	14	37	23
2018	Policy	9	5	33	27	10	5	11	43	17	20
2018	Project management	0	24	64	0	12	0	0	12	24	16
2018	None of the above	3	17	35	16	29	0	0	44	20	30
2017	Client contact centre	5	44	14	18	10	0	10	30	54	22
2017	Compliance, inspection and enforcement	7	35	36	7	14	0	0	21	43	14
2017	Communications or public affairs	10	20	30	15	20	5	0	37	32	20
2017	Administration and operations	6	22	37	17	11	1	6	30	30	91
2017	Human resources	12	22	40	19	6	1	1	25	34	158
2017	Financial management	5	11	54	20	10	0	0	30	16	20
2017	Information management	30	0	38	33	0	0	0	33	30	10
2017	Information technology	13	31	30	17	5	2	2	23	46	60
2017	Internal audit	16	8	68	8	0	0	0	8	24	13
2017	Evaluation	2	5	33	15	33	3	9	54	8	35
2017	Data sciences	0	21	63	11	5	0	0	16	21	19
2017	Policy	7	53	24	0	8	8	0	9	65	13
2017	Project management	0	40	53	6	0	0	0	6	40	17
2017	None of the above	6	16	33	20	18	0	7	40	24	43
2014	Client contact centre	20	23	34	13	0	4	7	14	48	30
2014	Compliance, inspection and enforcement	12	35	48	0	6	0	0	6	46	17
2014	Communications or public affairs	0	23	39	28	0	0	11	31	26	18
2014	Administration and operations	15	22	37	21	1	2	2	23	39	88
2014	Human resources	7	26	43	17	6	2	1	23	34	183
2014	Financial management	0	20	49	27	4	0	0	32	20	21
2014	Information management	22	23	16	17	11	6	6	32	50	18
2014	Information technology	12	22	46	14	4	0	2	19	34	45
2014	Internal audit	18	24	35	12	11	0	0	23	42	17
2014	Evaluation	2	15	21	42	14	2	4	60	18	48
2014	None of the above	10	20	48	16	6	0	0	22	30	54

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	7	39	13	40	0	0	53	7	14
2020	Communications or public affairs	4	15	17	35	24	4	0	62	20	25
2020	Administration and operations	6	16	24	28	22	3	1	53	22	85
2020	Human resources	5	16	31	32	15	1	0	48	21	173
2020	Financial management	6	5	9	56	19	0	6	79	11	20
2020	Information management	28	18	21	17	16	0	0	33	46	11
2020	Information technology	7	14	35	26	15	4	0	42	22	40
2020	Internal audit	6	0	6	44	45	0	0	89	6	17
2020	Evaluation	2	6	33	29	24	4	4	57	8	55
2020	Data sciences	14	4	17	44	17	4	0	64	18	23
2020	Policy	0	5	26	37	32	0	0	69	5	19
2020	Other services to the public	0	22	19	34	25	0	0	59	22	15
2020	None of the above	4	0	34	32	30	0	0	62	4	26
2019	Client contact centre	0	19	31	30	15	6	0	47	20	21
2019	Compliance, inspection and enforcement	0	0	30	30	41	0	0	70	0	13
2019	Communications or public affairs	17	23	22	27	11	0	0	39	40	18
2019	Administration and operations	3	10	35	19	25	7	1	48	14	83
2019	Human resources	7	16	23	33	16	3	2	52	24	198
2019	Financial management	0	4	3	54	39	0	0	93	4	24
2019	Information management	5	30	25	21	7	12	0	32	40	15
2019	Information technology	14	16	31	16	18	2	4	36	31	58
2019	Internal audit	0	0	15	31	42	0	12	83	0	18
2019	Evaluation	0	14	16	31	29	6	4	66	16	55
2019	Data sciences	2	21	29	19	26	2	0	47	24	39
2019	Policy	4	14	38	26	17	0	0	44	18	26
2019	Project management	6	14	34	36	10	0	0	46	20	19
2019	Other services to the public	0	8	19	14	39	11	9	66	10	12
2019	None of the above	2	13	22	33	24	5	0	60	17	33
2018	Client contact centre	6	24	41	14	15	0	0	29	29	21
2018	Compliance, inspection and enforcement	25	16	8	42	0	0	8	46	45	12
2018	Communications or public affairs	8	8	23	35	22	0	4	59	17	25
2018	Administration and operations	3	19	26	32	15	3	1	49	24	79
2018	Human resources	12	20	35	21	8	2	2	30	34	149
2018	Financial management	8	8	34	33	17	0	0	50	16	23
2018	Information technology	22	23	29	12	6	4	4	20	49	50
2018	Internal audit	0	14	29	58	0	0	0	58	14	14
2018	Evaluation	4	8	24	24	38	2	0	63	12	49
2018	Data sciences	17	13	25	27	13	4	0	42	32	23
2018	Policy	0	14	9	34	27	5	11	72	17	20
2018	Project management	0	31	28	23	18	0	0	41	31	16
2018	None of the above	0	21	26	25	25	0	3	52	22	30
2017	Client contact centre	9	33	16	24	5	5	9	33	48	22
2017	Compliance, inspection and enforcement	7	14	58	7	7	7	0	15	23	14
2017	Communications or public affairs	20	34	15	10	21	0	0	31	54	20
2017	Administration and operations	8	15	33	15	22	1	7	39	25	90
2017	Human resources	11	22	37	18	10	3	1	29	33	156
2017	Financial management	0	5	49	36	5	5	0	43	5	20
2017	Information management	21	18	12	30	19	0	0	49	39	10
2017	Information technology	17	27	17	15	14	5	5	33	48	59
2017	Internal audit	0	7	62	23	8	0	0	31	7	13
2017	Evaluation	5	5	24	9	39	6	11	57	13	35
2017	Data sciences	5	25	27	20	17	5	0	39	32	19
2017	Policy	37	16	24	8	8	8	0	17	57	13
2017	Project management	5	12	52	18	6	0	6	26	19	17
2017	None of the above	7	19	29	17	20	2	7	40	28	43
2014	Client contact centre	13	20	27	21	7	4	7	32	38	30
2014	Compliance, inspection and enforcement	17	17	23	36	6	0	0	42	35	17
2014	Communications or public affairs	5	7	38	22	16	5	5	44	13	18
2014	Administration and operations	14	13	30	18	15	1	7	37	30	88
2014	Human resources	5	17	34	31	11	3	0	43	23	183
2014	Financial management	5	10	44	27	14	0	0	41	15	21
2014	Information management	11	28	22	5	17	6	11	27	47	18
2014	Information technology	9	25	32	27	6	0	2	33	35	45
2014	Internal audit	12	0	37	35	11	6	0	49	12	17
2014	Evaluation	4	11	39	25	12	2	6	41	16	48
2014	None of the above	14	19	24	25	19	0	0	44	32	54

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	42	32	6	13	7	0	21	45	14
2020	Communications or public affairs	20	29	32	4	10	4	0	15	51	25
2020	Administration and operations	13	26	30	17	12	2	0	29	40	87
2020	Human resources	21	27	26	16	6	2	2	23	50	173
2020	Financial management	0	14	31	36	14	0	5	52	15	20
2020	Information management	30	9	37	8	16	0	0	24	39	11
2020	Information technology	16	19	39	19	5	1	0	25	36	41
2020	Internal audit	11	23	19	28	14	5	0	45	36	17
2020	Evaluation	13	22	32	14	14	2	2	30	37	55
2020	Data sciences	22	22	36	12	8	0	0	20	44	23
2020	Policy	15	32	38	15	0	0	0	15	48	19
2020	Other services to the public	14	26	30	13	18	0	0	31	40	15
2020	None of the above	0	32	19	23	22	0	4	47	33	27
2019	Client contact centre	4	22	37	9	21	0	6	32	28	21
2019	Compliance, inspection and enforcement	22	0	52	7	19	0	0	26	22	13
2019	Communications or public affairs	31	31	14	18	5	0	0	23	62	20
2019	Administration and operations	8	24	26	23	15	4	1	40	34	83
2019	Human resources	11	27	30	17	10	3	2	29	40	200
2019	Financial management	4	9	38	19	30	0	0	50	12	24
2019	Information management	5	28	26	35	0	6	0	38	35	15
2019	Information technology	23	26	36	9	2	2	2	11	52	57
2019	Internal audit	16	25	28	5	26	0	0	31	41	18
2019	Evaluation	5	21	20	22	15	4	13	44	31	54
2019	Data sciences	31	13	26	17	13	0	0	30	44	39
2019	Policy	7	29	46	11	7	0	0	18	36	26
2019	Project management	4	10	41	40	5	0	0	45	14	19
2019	Other services to the public	0	16	19	25	31	0	9	61	17	12
2019	None of the above	10	25	27	16	19	2	0	36	36	33
2018	Client contact centre	10	27	39	4	20	0	0	24	37	21
2018	Compliance, inspection and enforcement	16	42	25	17	0	0	0	17	58	12
2018	Communications or public affairs	22	31	23	8	8	4	4	16	58	25
2018	Administration and operations	14	28	30	16	10	0	2	26	43	80
2018	Human resources	14	24	39	16	5	1	1	22	39	150
2018	Financial management	10	31	18	22	10	4	4	35	45	23
2018	Information technology	18	24	30	14	4	8	2	20	47	50
2018	Internal audit	21	14	35	22	8	0	0	30	35	14
2018	Evaluation	13	12	24	14	32	0	4	48	26	49
2018	Data sciences	9	53	22	8	9	0	0	17	61	23
2018	Policy	9	19	29	27	5	5	5	35	32	20
2018	Project management	17	30	35	6	12	0	0	17	47	16
2018	None of the above	6	19	25	15	31	0	4	48	26	30
2017	Client contact centre	28	35	22	5	5	0	5	11	66	22
2017	Compliance, inspection and enforcement	7	14	29	21	21	7	0	46	23	14
2017	Communications or public affairs	35	9	31	15	10	0	0	25	44	20
2017	Administration and operations	7	26	33	9	13	3	9	25	38	91
2017	Human resources	19	26	29	13	8	3	2	21	48	158
2017	Financial management	5	31	25	20	9	0	10	33	40	20
2017	Information management	40	0	20	21	19	0	0	40	40	10
2017	Information technology	10	32	24	16	12	5	2	30	45	59
2017	Internal audit	23	22	31	16	0	8	0	17	49	13
2017	Evaluation	9	11	19	18	30	0	12	56	22	34
2017	Data sciences	15	16	32	37	0	0	0	37	31	19
2017	Policy	23	15	48	7	0	8	0	8	41	13
2017	Project management	28	36	18	18	0	0	0	18	63	17
2017	None of the above	13	13	37	13	10	2	11	27	30	43
2014	Client contact centre	20	17	47	6	0	4	7	7	41	30
2014	Compliance, inspection and enforcement	28	42	24	6	0	0	0	6	70	17
2014	Communications or public affairs	5	12	55	11	17	0	0	28	17	18
2014	Administration and operations	23	27	25	15	5	0	5	21	52	89
2014	Human resources	24	33	29	7	5	1	2	12	58	183
2014	Financial management	0	33	53	14	0	0	0	14	33	21
2014	Information management	11	11	21	11	17	17	11	39	31	18
2014	Information technology	20	29	36	8	2	0	4	11	51	45
2014	Internal audit	12	23	23	36	5	0	0	42	35	17
2014	Evaluation	11	23	33	15	4	2	12	22	39	48
2014	None of the above	24	30	24	13	8	0	2	21	54	54

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	7	45	27	13	0	0	40	15	14
2020	Communications or public affairs	9	30	29	26	7	0	0	32	38	25
2020	Administration and operations	9	20	19	33	15	2	1	50	30	87
2020	Human resources	10	17	35	28	9	1	0	38	28	173
2020	Financial management	5	3	33	39	15	0	5	56	9	20
2020	Information management	9	9	7	35	40	0	0	75	18	11
2020	Information technology	10	25	22	31	12	0	0	43	35	40
2020	Internal audit	6	5	45	23	21	0	0	45	11	17
2020	Evaluation	4	12	20	29	32	0	2	63	17	55
2020	Data sciences	9	16	37	26	12	0	0	38	25	23
2020	Policy	10	10	21	54	5	0	0	59	21	19
2020	Other services to the public	0	27	20	28	24	0	0	52	27	15
2020	None of the above	4	17	27	41	12	0	0	52	20	25
2019	Client contact centre	0	10	15	52	16	0	6	73	11	21
2019	Compliance, inspection and enforcement	7	7	30	30	26	0	0	56	15	13
2019	Communications or public affairs	5	24	30	35	6	0	0	40	29	20
2019	Administration and operations	4	16	25	36	17	3	0	54	20	83
2019	Human resources	4	12	35	28	19	1	0	48	16	197
2019	Financial management	0	4	35	34	26	0	0	61	4	23
2019	Information management	17	13	18	32	13	6	0	48	32	15
2019	Information technology	9	19	28	25	16	0	4	42	29	58
2019	Internal audit	0	5	43	33	19	0	0	52	5	18
2019	Evaluation	0	4	25	36	30	2	4	70	4	55
2019	Data sciences	5	13	28	24	31	0	0	55	17	39
2019	Policy	0	15	29	39	17	0	0	56	15	26
2019	Project management	0	5	46	40	10	0	0	49	5	19
2019	Other services to the public	0	11	31	19	31	0	9	55	12	12
2019	None of the above	3	8	43	17	26	2	0	44	12	33
2018	Client contact centre	12	16	16	20	36	0	0	56	27	21
2018	Compliance, inspection and enforcement	8	25	33	34	0	0	0	34	33	12
2018	Communications or public affairs	4	35	31	26	4	0	0	30	39	25
2018	Administration and operations	3	12	34	29	21	0	1	50	16	79
2018	Human resources	6	12	44	25	11	2	1	37	18	150
2018	Financial management	14	4	28	41	13	0	0	54	19	23
2018	Information technology	3	33	18	34	2	4	6	40	40	50
2018	Internal audit	0	22	49	29	0	0	0	29	22	14
2018	Evaluation	2	4	22	38	30	0	4	71	6	49
2018	Data sciences	9	18	47	9	18	0	0	27	26	23
2018	Policy	5	18	19	43	5	5	5	53	26	20
2018	Project management	0	32	18	32	17	0	0	50	32	16
2018	None of the above	3	12	26	27	29	3	0	57	16	30
2017	Client contact centre	19	27	8	21	20	0	5	43	48	22
2017	Compliance, inspection and enforcement	7	21	21	36	14	0	0	50	28	14
2017	Communications or public affairs	0	29	40	16	15	0	0	30	29	20
2017	Administration and operations	3	10	35	26	17	2	7	48	14	91
2017	Human resources	8	19	42	18	11	1	1	30	28	157
2017	Financial management	0	11	35	44	10	0	0	54	11	20
2017	Information management	31	8	12	49	0	0	0	49	39	10
2017	Information technology	14	17	29	17	19	2	3	37	32	59
2017	Internal audit	8	8	53	31	0	0	0	31	16	13
2017	Evaluation	0	2	31	21	39	0	6	64	3	35
2017	Data sciences	0	10	42	37	11	0	0	48	10	19
2017	Policy	0	23	54	15	0	8	0	17	25	13
2017	Project management	6	29	42	12	6	0	6	19	37	17
2017	None of the above	2	23	25	17	20	0	13	42	29	43
2014	Client contact centre	6	3	43	36	4	0	7	43	10	30
2014	Compliance, inspection and enforcement	6	24	53	12	6	0	0	17	30	17
2014	Communications or public affairs	0	12	33	44	6	0	5	52	13	18
2014	Administration and operations	11	20	31	30	6	0	3	36	32	87
2014	Human resources	4	17	39	27	9	3	1	38	21	183
2014	Financial management	0	22	35	42	0	0	0	42	22	21
2014	Information management	0	11	27	6	28	11	17	47	16	18
2014	Information technology	9	23	35	24	5	2	2	30	33	45
2014	Internal audit	12	12	48	18	11	0	0	29	24	17
2014	Evaluation	0	8	38	31	15	2	6	49	9	48
2014	None of the above	11	20	31	20	18	0	0	38	31	53

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	15	39	33	13	0	0	46	15	14
2020	Communications or public affairs	23	28	34	8	7	0	0	15	51	25
2020	Administration and operations	17	18	22	21	19	2	1	40	36	87
2020	Human resources	13	26	26	27	7	1	1	34	39	173
2020	Financial management	0	26	28	26	19	0	0	45	26	20
2020	Information management	18	7	45	7	23	0	0	30	25	11
2020	Information technology	30	19	20	23	5	0	3	29	50	41
2020	Internal audit	11	0	27	37	26	0	0	62	11	17
2020	Evaluation	2	19	24	27	29	0	0	55	20	55
2020	Data sciences	9	30	13	22	27	0	0	49	39	23
2020	Policy	15	5	34	25	10	5	5	39	23	19
2020	Other services to the public	13	20	27	8	25	0	7	35	36	15
2020	None of the above	8	12	33	28	19	0	0	46	20	26
2019	Client contact centre	0	13	37	29	15	0	6	47	14	21
2019	Compliance, inspection and enforcement	0	15	37	22	26	0	0	48	15	13
2019	Communications or public affairs	10	16	24	39	6	5	0	47	27	20
2019	Administration and operations	3	11	31	22	24	5	4	50	16	83
2019	Human resources	8	15	28	27	17	3	2	46	24	198
2019	Financial management	0	13	33	27	26	0	0	54	13	24
2019	Information management	36	6	13	29	6	6	5	39	47	15
2019	Information technology	18	18	22	19	18	2	4	39	37	58
2019	Internal audit	0	6	42	32	6	8	6	44	7	18
2019	Evaluation	4	9	31	22	28	2	4	53	14	54
2019	Data sciences	4	14	17	29	29	5	3	62	19	39
2019	Policy	7	4	29	37	17	6	0	58	12	26
2019	Project management	5	10	40	29	15	0	0	45	15	18
2019	Other services to the public	8	11	18	20	42	0	0	62	20	11
2019	None of the above	6	23	19	14	30	5	3	48	32	32
2018	Client contact centre	10	15	27	23	21	0	4	46	26	21
2018	Compliance, inspection and enforcement	17	16	33	34	0	0	0	34	33	12
2018	Communications or public affairs	16	22	39	16	8	0	0	23	38	25
2018	Administration and operations	6	14	29	29	17	0	5	49	21	80
2018	Human resources	14	27	30	17	8	2	2	26	42	149
2018	Financial management	12	20	20	28	21	0	0	49	31	23
2018	Information technology	24	26	16	23	2	6	2	28	55	50
2018	Internal audit	0	22	43	27	8	0	0	35	22	14
2018	Evaluation	6	16	14	26	28	3	6	60	24	49
2018	Data sciences	13	18	17	39	13	0	0	52	31	23
2018	Policy	13	15	14	37	10	5	5	53	31	20
2018	Project management	5	36	14	23	12	0	9	39	46	16
2018	None of the above	4	15	37	10	32	0	3	43	19	30
2017	Client contact centre	39	14	5	15	18	5	5	36	59	22
2017	Compliance, inspection and enforcement	7	14	35	36	7	0	0	44	21	14
2017	Communications or public affairs	14	31	34	10	5	0	5	16	48	20
2017	Administration and operations	7	11	30	26	15	1	9	46	21	89
2017	Human resources	14	23	31	17	10	2	3	29	39	158
2017	Financial management	5	16	44	26	10	0	0	36	21	19
2017	Information management	30	0	19	33	19	0	0	52	30	10
2017	Information technology	18	15	33	13	15	0	5	30	35	60
2017	Internal audit	0	7	46	39	8	0	0	47	7	13
2017	Evaluation	11	19	23	11	30	0	6	44	32	34
2017	Data sciences	5	16	31	32	16	0	0	48	21	19
2017	Policy	8	30	32	23	0	8	0	25	40	13
2017	Project management	6	46	12	18	13	0	6	33	55	17
2017	None of the above	4	19	28	18	16	7	8	40	27	43
2014	Client contact centre	20	17	22	26	7	0	7	36	40	30
2014	Compliance, inspection and enforcement	6	24	35	29	6	0	0	35	30	17
2014	Communications or public affairs	17	5	39	28	0	0	11	31	25	18
2014	Administration and operations	19	25	28	16	8	1	3	25	45	88
2014	Human resources	17	28	33	15	4	2	2	20	46	182
2014	Financial management	14	23	44	19	0	0	0	19	37	21
2014	Information management	17	22	23	11	16	0	11	31	44	18
2014	Information technology	29	27	23	11	4	0	6	16	60	45
2014	Internal audit	12	30	29	6	17	0	6	25	44	17
2014	Evaluation	21	19	30	10	12	2	6	24	43	48
2014	None of the above	19	15	38	16	9	0	2	26	35	54

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	29	20	32	19	0	0	51	29	14
2020	Communications or public affairs	0	20	17	31	32	0	0	63	20	25
2020	Administration and operations	10	21	24	24	17	3	0	42	32	87
2020	Human resources	5	18	26	31	15	2	2	49	24	172
2020	Financial management	5	6	15	47	14	9	5	71	12	20
2020	Information management	23	23	29	9	16	0	0	25	46	11
2020	Information technology	5	17	43	16	14	4	0	32	23	41
2020	Internal audit	0	5	12	40	38	0	5	82	5	17
2020	Evaluation	9	11	30	19	27	2	2	48	21	55
2020	Data sciences	5	12	21	40	17	4	0	60	18	23
2020	Policy	7	0	27	41	15	5	5	62	8	19
2020	Other services to the public	13	21	27	21	19	0	0	39	33	15
2020	None of the above	9	12	32	23	19	4	0	45	22	25
2019	Client contact centre	0	45	25	19	4	6	0	25	48	21
2019	Compliance, inspection and enforcement	0	0	44	30	26	0	0	56	0	13
2019	Communications or public affairs	5	27	27	9	17	15	0	31	38	19
2019	Administration and operations	6	15	27	29	15	5	2	48	22	83
2019	Human resources	10	17	24	25	13	7	4	43	30	198
2019	Financial management	0	34	28	21	11	5	0	34	36	24
2019	Information management	42	19	13	13	7	6	0	21	65	15
2019	Information technology	17	31	21	13	8	8	2	23	54	57
2019	Internal audit	6	6	32	26	24	0	6	53	13	18
2019	Evaluation	4	20	31	28	14	2	2	43	25	55
2019	Data sciences	2	18	16	20	29	12	2	58	24	38
2019	Policy	7	9	31	29	24	0	0	53	16	26
2019	Project management	4	37	34	25	0	0	0	25	41	18
2019	Other services to the public	0	38	6	16	31	0	9	52	42	12
2019	None of the above	10	24	24	18	17	5	3	38	37	33
2018	Client contact centre	20	33	25	10	11	0	0	21	53	21
2018	Compliance, inspection and enforcement	33	0	41	17	0	0	8	19	36	12
2018	Communications or public affairs	12	10	31	19	19	4	4	42	24	25
2018	Administration and operations	16	24	19	19	17	3	2	38	42	78
2018	Human resources	23	25	23	17	9	3	1	27	49	149
2018	Financial management	16	16	38	18	13	0	0	31	31	23
2018	Information technology	34	24	24	8	0	8	2	8	64	50
2018	Internal audit	0	22	35	36	7	0	0	43	22	14
2018	Evaluation	2	30	26	16	14	9	2	34	36	49
2018	Data sciences	13	26	26	26	9	0	0	35	39	23
2018	Policy	5	9	19	34	22	5	5	62	16	20
2018	Project management	29	26	21	12	11	0	0	23	55	16
2018	None of the above	3	22	27	11	35	0	3	47	25	30
2017	Client contact centre	31	33	13	4	5	5	8	11	74	22
2017	Compliance, inspection and enforcement	0	0	36	50	7	7	0	61	0	14
2017	Communications or public affairs	30	29	16	15	10	0	0	25	59	20
2017	Administration and operations	16	20	24	16	10	3	10	31	41	91
2017	Human resources	11	25	26	20	11	3	5	34	39	158
2017	Financial management	5	35	40	16	5	0	0	20	40	20
2017	Information management	41	19	11	10	19	0	0	29	60	10
2017	Information technology	36	25	14	5	5	11	3	12	72	60
2017	Internal audit	8	7	62	8	15	0	0	23	15	13
2017	Evaluation	2	38	24	21	9	3	3	31	43	35
2017	Data sciences	15	15	53	6	6	5	0	12	32	19
2017	Policy	14	31	32	16	0	8	0	17	49	13
2017	Project management	12	31	38	6	7	6	0	14	46	16
2017	None of the above	7	18	31	22	16	2	5	40	27	43
2014	Client contact centre	10	21	23	27	13	0	7	42	33	30
2014	Compliance, inspection and enforcement	6	6	25	23	41	0	0	64	11	17
2014	Communications or public affairs	0	23	39	22	5	0	11	31	26	18
2014	Administration and operations	14	16	22	28	12	2	5	43	33	88
2014	Human resources	5	18	36	23	12	3	4	37	24	182
2014	Financial management	13	24	43	15	4	0	0	19	37	21
2014	Information management	11	5	17	17	17	6	28	50	25	18
2014	Information technology	9	25	32	26	2	0	6	30	36	45
2014	Internal audit	0	18	46	24	6	0	6	31	20	17
2014	Evaluation	9	17	29	23	12	2	8	40	28	48
2014	None of the above	7	11	24	37	16	2	2	55	19	54

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	22	38	6	19	7	0	27	31	14
2020	Communications or public affairs	11	13	36	24	16	0	0	40	24	25
2020	Administration and operations	8	19	38	19	14	2	0	33	28	87
2020	Human resources	15	26	32	18	7	1	0	25	42	172
2020	Financial management	5	6	45	31	9	0	5	42	11	20
2020	Information management	16	9	28	31	16	0	0	47	25	11
2020	Information technology	17	16	38	20	4	4	0	25	35	41
2020	Internal audit	11	5	28	23	27	0	5	53	17	17
2020	Evaluation	14	15	24	25	20	2	0	46	30	55
2020	Data sciences	18	17	27	35	4	0	0	38	35	23
2020	Policy	17	12	36	21	10	5	0	32	30	19
2020	Other services to the public	7	14	13	42	18	0	6	63	22	15
2020	None of the above	8	23	22	32	15	0	0	47	31	26
2019	Client contact centre	0	24	39	19	12	0	6	33	25	21
2019	Compliance, inspection and enforcement	7	7	37	30	19	0	0	48	15	13
2019	Communications or public affairs	21	27	16	25	0	5	5	28	54	19
2019	Administration and operations	6	22	34	18	13	5	3	34	30	84
2019	Human resources	8	19	38	24	10	0	1	34	28	199
2019	Financial management	4	17	34	25	21	0	0	45	21	24
2019	Information management	13	30	18	33	0	6	0	35	46	15
2019	Information technology	19	18	31	16	8	5	2	27	40	58
2019	Internal audit	5	21	11	27	6	17	12	47	37	18
2019	Evaluation	5	11	32	30	18	2	2	49	17	55
2019	Data sciences	18	20	24	18	18	2	0	37	39	39
2019	Policy	7	11	39	22	12	9	0	37	20	26
2019	Project management	4	5	35	40	5	6	5	51	10	19
2019	Other services to the public	8	25	15	16	27	0	9	48	36	12
2019	None of the above	3	27	25	19	20	2	3	41	32	33
2018	Client contact centre	10	12	37	18	22	0	0	40	23	20
2018	Compliance, inspection and enforcement	25	16	33	26	0	0	0	26	41	12
2018	Communications or public affairs	16	22	39	12	8	4	0	20	39	25
2018	Administration and operations	8	24	36	17	10	3	2	28	34	81
2018	Human resources	13	25	38	14	4	4	1	20	41	150
2018	Financial management	4	18	36	29	13	0	0	42	22	23
2018	Information technology	19	17	28	18	4	11	4	26	42	49
2018	Internal audit	8	28	35	21	8	0	0	29	36	14
2018	Evaluation	8	10	35	21	19	3	4	42	20	48
2018	Data sciences	17	31	22	17	13	0	0	30	48	23
2018	Policy	10	28	23	20	14	5	0	35	40	20
2018	Project management	6	18	58	0	11	6	0	12	26	16
2018	None of the above	6	19	27	16	26	0	6	44	27	30
2017	Client contact centre	28	16	32	14	5	5	0	19	47	22
2017	Compliance, inspection and enforcement	0	14	33	20	20	6	6	46	16	15
2017	Communications or public affairs	26	22	36	5	10	0	0	16	48	19
2017	Administration and operations	6	19	39	12	10	3	10	26	29	91
2017	Human resources	17	19	43	11	6	3	1	18	37	158
2017	Financial management	0	20	46	25	10	0	0	35	20	20
2017	Information management	42	8	0	49	0	0	0	49	51	10
2017	Information technology	16	20	29	15	9	10	2	27	40	60
2017	Internal audit	0	38	24	31	8	0	0	39	38	13
2017	Evaluation	6	21	22	17	27	0	6	47	29	34
2017	Data sciences	5	16	31	38	5	0	5	45	22	19
2017	Policy	15	22	32	15	0	15	0	18	45	13
2017	Project management	17	6	65	6	0	0	6	7	24	17
2017	None of the above	9	18	25	23	18	4	3	45	29	43
2014	Client contact centre	3	24	29	23	3	11	7	32	33	30
2014	Compliance, inspection and enforcement	17	6	65	6	6	0	0	12	23	17
2014	Communications or public affairs	5	17	28	28	11	7	5	44	25	18
2014	Administration and operations	17	25	31	19	5	0	4	25	43	88
2014	Human resources	17	19	43	14	5	2	1	19	37	182
2014	Financial management	0	30	47	24	0	0	0	24	30	21
2014	Information management	6	24	23	0	24	6	18	31	39	17
2014	Information technology	13	29	41	13	0	0	4	14	44	45
2014	Internal audit	6	30	30	18	12	6	0	31	37	17
2014	Evaluation	17	15	29	27	8	2	2	37	33	48
2014	None of the above	18	15	29	26	6	2	4	33	35	54

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	29	32	19	19	0	0	39	29	14
2020	Communications or public affairs	13	17	29	26	15	0	0	41	30	25
2020	Administration and operations	16	26	35	16	6	1	0	22	43	88
2020	Human resources	15	32	32	16	5	0	0	21	47	173
2020	Financial management	16	29	31	23	0	0	0	23	45	20
2020	Information management	14	9	31	21	25	0	0	46	23	11
2020	Information technology	1	26	20	39	11	3	0	52	28	41
2020	Internal audit	12	40	30	18	0	0	0	18	52	17
2020	Evaluation	15	26	38	14	7	0	0	22	40	55
2020	Data sciences	10	18	48	25	0	0	0	25	27	23
2020	Policy	5	22	43	20	10	0	0	30	27	19
2020	Other services to the public	6	35	27	19	12	0	0	31	41	15
2020	None of the above	0	24	52	19	4	0	0	24	24	25
2019	Client contact centre	10	45	19	15	11	0	0	25	55	20
2019	Compliance, inspection and enforcement	0	44	22	26	0	7	0	28	48	13
2019	Communications or public affairs	20	15	35	19	10	0	0	29	35	20
2019	Administration and operations	20	30	22	15	11	1	1	26	51	83
2019	Human resources	17	26	34	16	7	1	0	23	43	198
2019	Financial management	0	34	33	16	18	0	0	34	34	24
2019	Information management	9	51	21	13	0	6	0	14	64	15
2019	Information technology	9	17	37	23	9	2	4	33	28	58
2019	Internal audit	17	27	36	14	0	0	6	15	47	18
2019	Evaluation	12	25	35	17	11	0	0	28	38	55
2019	Data sciences	29	31	24	10	6	0	0	16	61	39
2019	Policy	4	40	26	20	10	0	0	30	44	26
2019	Project management	9	34	33	7	10	0	7	18	46	19
2019	Other services to the public	24	22	23	16	15	0	0	31	46	12
2019	None of the above	14	31	29	19	4	2	0	24	46	33

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	29	14	6	0	11	0	77	7	14
2020	Communications or public affairs	28	52	7	4	4	4	0	83	9	25
2020	Administration and operations	41	31	13	5	2	6	3	79	8	87
2020	Human resources	22	40	15	9	2	8	5	71	12	172
2020	Financial management	48	31	11	0	0	0	9	88	0	20
2020	Information management	47	16	0	16	14	7	0	68	32	11
2020	Information technology	27	40	14	3	10	4	3	72	13	41
2020	Internal audit	44	23	17	0	12	0	5	70	12	17
2020	Evaluation	28	20	18	14	2	9	9	58	20	55
2020	Data sciences	35	30	18	10	0	4	4	70	10	23
2020	Policy	42	32	0	5	5	10	5	88	12	19
2020	Other services to the public	31	42	13	6	7	0	0	73	13	15
2020	None of the above	27	36	19	4	0	8	6	74	4	27
2019	Client contact centre	44	26	14	16	0	0	0	70	16	21
2019	Compliance, inspection and enforcement	26	44	15	0	7	7	0	76	8	13
2019	Communications or public affairs	15	31	23	0	16	10	6	54	19	20
2019	Administration and operations	35	35	10	5	1	7	7	82	6	84
2019	Human resources	36	32	13	5	3	7	4	76	10	199
2019	Financial management	59	32	0	4	4	0	0	91	9	23
2019	Information management	30	31	7	19	13	0	0	61	32	15
2019	Information technology	22	37	22	6	7	2	4	62	14	58
2019	Internal audit	31	31	16	5	11	6	0	66	17	18
2019	Evaluation	13	38	19	9	9	11	2	58	20	55
2019	Data sciences	39	30	10	2	8	6	4	77	12	39
2019	Policy	44	42	0	4	0	7	4	96	4	26
2019	Project management	43	27	15	0	6	10	0	77	7	19
2019	Other services to the public	55	26	19	0	0	0	0	81	0	12
2019	None of the above	34	13	14	10	0	13	18	66	14	33
2018	Client contact centre	40	32	19	9	0	0	0	72	9	21
2018	Compliance, inspection and enforcement	8	33	33	17	8	0	0	41	26	12
2018	Communications or public affairs	16	37	16	23	0	0	8	58	25	24
2018	Administration and operations	33	37	10	8	3	5	3	76	13	81
2018	Human resources	17	34	18	12	5	6	8	59	20	150
2018	Financial management	40	31	8	8	0	6	6	81	9	23
2018	Information technology	22	37	14	8	5	8	4	68	15	50
2018	Internal audit	8	49	14	15	14	0	0	56	29	14
2018	Evaluation	25	30	10	12	4	10	8	68	20	49
2018	Data sciences	26	40	9	9	13	4	0	68	23	23
2018	Policy	25	32	10	19	5	5	4	63	27	20
2018	Project management	33	24	20	0	6	6	12	69	7	16
2018	None of the above	28	15	19	13	0	15	11	57	17	29
2017	Client contact centre	28	19	10	0	29	5	9	54	34	21
2017	Compliance, inspection and enforcement	7	21	15	28	14	7	7	33	49	14
2017	Communications or public affairs	25	29	15	15	10	0	5	57	27	20
2017	Administration and operations	33	31	12	7	5	8	5	72	14	92
2017	Human resources	30	27	17	9	4	8	6	66	14	158
2017	Financial management	35	40	20	0	5	0	0	75	5	20
2017	Information management	29	37	22	0	11	0	0	67	11	10
2017	Information technology	25	30	15	14	8	5	3	60	24	60
2017	Internal audit	15	40	23	22	0	0	0	55	22	13
2017	Evaluation	17	35	20	8	11	6	3	57	21	35
2017	Data sciences	21	53	11	0	10	5	0	78	11	19
2017	Policy	46	32	15	0	0	8	0	84	0	13
2017	Project management	18	32	19	12	7	0	12	57	21	16
2017	None of the above	27	36	14	14	4	2	3	67	19	43
2014	Client contact centre	16	37	33	11	0	0	3	55	11	30
2014	Compliance, inspection and enforcement	29	23	12	18	6	6	6	59	28	17
2014	Communications or public affairs	17	45	11	16	11	0	0	62	27	18
2014	Administration and operations	40	31	9	6	5	4	3	77	13	89
2014	Human resources	24	30	17	4	11	8	6	63	17	183
2014	Financial management	19	38	25	4	4	0	9	63	10	21
2014	Information management	34	5	11	22	17	11	0	44	44	18
2014	Information technology	17	38	20	9	9	0	7	59	19	45
2014	Internal audit	28	35	6	12	12	6	0	68	26	17
2014	Evaluation	21	33	15	12	10	4	4	59	25	48
2014	None of the above	31	26	21	20	0	2	0	58	21	54

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	46	0	0	0	0	0	100	0	14
2020	Communications or public affairs	49	46	0	0	4	0	0	96	4	25
2020	Administration and operations	69	18	8	3	1	0	0	87	5	87
2020	Human resources	55	25	8	8	3	0	0	81	11	172
2020	Financial management	68	26	0	0	6	0	0	94	6	20
2020	Information management	54	16	0	16	14	0	0	70	30	11
2020	Information technology	55	20	5	3	13	4	0	78	16	41
2020	Internal audit	66	17	6	6	6	0	0	83	12	17
2020	Evaluation	57	34	2	2	4	2	0	93	6	55
2020	Data sciences	55	27	9	5	4	0	0	82	10	23
2020	Policy	58	42	0	0	0	0	0	100	0	19
2020	Other services to the public	74	13	0	13	0	0	0	87	13	15
2020	None of the above	60	26	3	12	0	0	0	85	12	27
2019	Client contact centre	68	24	0	8	0	0	0	92	8	21
2019	Compliance, inspection and enforcement	63	30	7	0	0	0	0	93	0	13
2019	Communications or public affairs	54	30	5	5	6	0	0	84	11	20
2019	Administration and operations	57	28	6	6	1	1	1	87	7	84
2019	Human resources	56	26	9	5	2	1	0	83	8	199
2019	Financial management	73	23	4	0	0	0	0	96	0	23
2019	Information management	41	33	0	15	11	0	0	74	26	15
2019	Information technology	46	33	12	7	2	0	0	79	9	58
2019	Internal audit	44	23	15	0	17	0	0	68	17	18
2019	Evaluation	50	26	13	7	4	0	0	76	11	55
2019	Data sciences	45	41	8	5	0	0	0	87	5	39
2019	Policy	75	22	0	4	0	0	0	96	4	26
2019	Project management	73	16	5	0	6	0	0	89	6	19
2019	Other services to the public	75	17	0	9	0	0	0	91	9	12
2019	None of the above	62	32	0	3	0	2	0	96	4	33
2018	Client contact centre	57	29	10	4	0	0	0	86	4	21
2018	Compliance, inspection and enforcement	33	25	25	17	0	0	0	58	17	12
2018	Communications or public affairs	32	52	4	8	4	0	0	84	12	24
2018	Administration and operations	59	23	5	6	6	1	0	83	12	80
2018	Human resources	45	32	10	8	2	2	1	79	11	150
2018	Financial management	64	27	0	0	4	4	0	96	4	23
2018	Information technology	55	25	4	10	5	0	0	80	15	50
2018	Internal audit	15	63	0	8	14	0	0	78	22	14
2018	Evaluation	62	28	4	2	4	0	0	90	6	49
2018	Data sciences	34	44	0	18	0	5	0	82	18	23
2018	Policy	61	5	5	24	5	0	0	66	29	20
2018	Project management	44	18	20	12	0	6	0	66	12	16
2018	None of the above	49	29	7	3	5	3	3	84	8	30
2017	Client contact centre	40	36	5	4	14	0	0	76	19	22
2017	Compliance, inspection and enforcement	27	26	14	20	13	0	0	53	33	15
2017	Communications or public affairs	39	31	10	5	15	0	0	70	20	20
2017	Administration and operations	52	26	7	8	5	2	0	80	12	92
2017	Human resources	52	32	6	7	2	1	0	85	9	158
2017	Financial management	45	30	15	5	5	0	0	75	10	20
2017	Information management	47	30	22	0	0	0	0	78	0	10
2017	Information technology	50	25	9	8	9	0	0	75	17	60
2017	Internal audit	16	38	7	31	8	0	0	54	39	13
2017	Evaluation	50	36	5	3	6	0	0	86	9	35
2017	Data sciences	53	26	0	15	5	0	0	80	20	19
2017	Policy	54	31	7	0	0	8	0	92	0	13
2017	Project management	23	48	12	12	6	0	0	71	17	17
2017	None of the above	45	35	10	8	2	0	0	80	10	43
2014	Client contact centre	37	34	13	10	6	0	0	71	16	30
2014	Compliance, inspection and enforcement	35	35	7	17	0	6	0	74	19	17
2014	Communications or public affairs	28	50	11	5	5	0	0	78	11	18
2014	Administration and operations	58	24	9	5	3	0	0	83	9	89
2014	Human resources	46	29	8	9	7	1	0	76	16	183
2014	Financial management	47	29	10	5	10	0	0	75	15	21
2014	Information management	34	16	16	17	17	0	0	50	34	18
2014	Information technology	49	26	16	4	4	0	0	75	9	45
2014	Internal audit	28	29	18	12	12	0	0	58	24	17
2014	Evaluation	44	37	8	9	2	0	0	81	11	48
2014	None of the above	51	27	4	13	3	2	0	79	17	54

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	39	0	0	0	0	0	100	0	14
2020	Communications or public affairs	51	32	9	9	0	0	0	83	9	25
2020	Administration and operations	69	29	1	1	0	0	0	98	1	88
2020	Human resources	56	34	6	4	1	0	0	90	4	172
2020	Financial management	79	21	0	0	0	0	0	100	0	20
2020	Information management	54	16	7	9	14	0	0	70	23	11
2020	Information technology	56	23	8	10	0	3	0	82	10	41
2020	Internal audit	61	28	0	6	6	0	0	88	12	17
2020	Evaluation	57	34	5	4	0	0	0	91	4	55
2020	Data sciences	70	26	4	0	0	0	0	96	0	23
2020	Policy	53	47	0	0	0	0	0	100	0	19
2020	Other services to the public	52	33	8	7	0	0	0	85	7	15
2020	None of the above	66	27	7	0	0	0	0	93	0	27
2019	Client contact centre	49	36	9	6	0	0	0	84	6	21
2019	Compliance, inspection and enforcement	48	52	0	0	0	0	0	100	0	13
2019	Communications or public affairs	41	45	5	5	5	0	0	85	10	20
2019	Administration and operations	63	34	3	0	0	0	0	97	0	83
2019	Human resources	55	36	3	5	0	0	0	91	6	197
2019	Financial management	69	27	0	4	0	0	0	96	4	23
2019	Information management	36	47	0	8	9	0	0	83	17	14
2019	Information technology	57	36	2	5	0	0	0	93	5	58
2019	Internal audit	53	31	11	5	0	0	0	84	5	18
2019	Evaluation	53	27	8	11	2	0	0	80	12	55
2019	Data sciences	69	31	0	0	0	0	0	100	0	39
2019	Policy	64	33	4	0	0	0	0	96	0	26
2019	Project management	75	19	0	6	0	0	0	94	6	19
2019	Other services to the public	67	17	0	0	16	0	0	84	16	12
2019	None of the above	58	39	0	0	0	2	0	100	0	33
2018	Client contact centre	52	42	6	0	0	0	0	94	0	21
2018	Compliance, inspection and enforcement	25	50	8	0	8	8	0	82	9	12
2018	Communications or public affairs	45	43	4	8	0	0	0	88	8	24
2018	Administration and operations	56	33	3	4	3	0	0	90	7	81
2018	Human resources	54	35	5	4	1	0	1	89	6	150
2018	Financial management	58	38	0	0	4	0	0	96	4	23
2018	Information technology	47	42	4	6	1	0	0	89	7	50
2018	Internal audit	30	48	0	15	7	0	0	78	22	14
2018	Evaluation	58	32	4	4	2	0	0	90	6	49
2018	Data sciences	52	35	4	9	0	0	0	87	9	23
2018	Policy	67	23	0	10	0	0	0	90	10	20
2018	Project management	56	25	6	13	0	0	0	81	13	15
2018	None of the above	58	27	5	0	3	3	3	92	3	30
2017	Client contact centre	28	49	9	15	0	0	0	77	15	22
2017	Compliance, inspection and enforcement	26	41	13	13	6	0	0	67	19	15
2017	Communications or public affairs	30	45	5	19	0	0	0	76	19	20
2017	Administration and operations	48	35	6	8	2	0	0	83	10	92
2017	Human resources	49	44	2	4	0	0	0	94	4	158
2017	Financial management	39	51	11	0	0	0	0	89	0	20
2017	Information management	29	49	11	0	11	0	0	79	11	10
2017	Information technology	47	38	10	2	3	0	0	85	5	60
2017	Internal audit	31	53	8	8	0	0	0	84	8	13
2017	Evaluation	55	25	5	9	6	0	0	81	14	35
2017	Data sciences	25	64	10	0	0	0	0	90	0	19
2017	Policy	39	46	8	0	0	8	0	92	0	13
2017	Project management	30	59	12	0	0	0	0	88	0	17
2017	None of the above	44	35	14	7	0	0	0	79	7	43
2014	Client contact centre	33	53	11	3	0	0	0	86	3	30
2014	Compliance, inspection and enforcement	47	41	13	0	0	0	0	87	0	17
2014	Communications or public affairs	33	33	22	12	0	0	0	66	12	18
2014	Administration and operations	50	35	10	4	1	0	0	85	5	89
2014	Human resources	44	44	3	4	5	0	0	88	9	183
2014	Financial management	43	46	11	0	0	0	0	89	0	21
2014	Information management	28	50	6	11	6	0	0	78	17	18
2014	Information technology	34	33	21	4	7	2	0	68	11	45
2014	Internal audit	45	24	12	12	0	6	0	74	13	17
2014	Evaluation	25	60	9	6	0	0	0	85	6	48
2014	None of the above	46	40	9	6	0	0	0	85	6	54

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	53	7	0	0	0	0	93	0	14
2020	Communications or public affairs	54	33	4	9	0	0	0	87	9	25
2020	Administration and operations	58	31	4	5	0	1	0	91	5	88
2020	Human resources	48	39	9	3	2	0	0	87	5	172
2020	Financial management	64	36	0	0	0	0	0	100	0	19
2020	Information management	46	24	7	9	14	0	0	70	23	11
2020	Information technology	49	35	5	8	0	3	0	86	8	41
2020	Internal audit	65	23	6	0	6	0	0	88	6	16
2020	Evaluation	46	40	5	9	0	0	0	86	9	55
2020	Data sciences	69	21	4	5	0	0	0	90	5	23
2020	Policy	58	32	10	0	0	0	0	90	0	19
2020	Other services to the public	38	49	7	6	0	0	0	87	6	15
2020	None of the above	67	22	11	0	0	0	0	89	0	26
2019	Client contact centre	63	30	4	3	0	0	0	92	3	21
2019	Compliance, inspection and enforcement	63	37	0	0	0	0	0	100	0	13
2019	Communications or public affairs	35	49	5	5	6	0	0	84	11	20
2019	Administration and operations	48	42	9	1	0	0	0	90	1	84
2019	Human resources	49	38	8	3	1	1	0	88	4	199
2019	Financial management	64	28	8	0	0	0	0	92	0	23
2019	Information management	33	59	0	0	8	0	0	92	8	15
2019	Information technology	50	31	14	5	0	0	0	81	5	58
2019	Internal audit	44	33	5	17	0	0	0	78	17	18
2019	Evaluation	49	30	16	3	2	0	0	78	5	55
2019	Data sciences	55	35	7	0	0	2	0	93	0	39
2019	Policy	56	37	7	0	0	0	0	93	0	26
2019	Project management	63	31	0	6	0	0	0	94	6	19
2019	Other services to the public	48	36	9	0	0	8	0	91	0	12
2019	None of the above	52	36	7	0	3	2	0	90	4	33
2018	Client contact centre	58	42	0	0	0	0	0	100	0	21
2018	Compliance, inspection and enforcement	8	49	17	25	0	0	0	58	25	12
2018	Communications or public affairs	36	49	0	7	4	4	0	89	11	24
2018	Administration and operations	50	33	9	6	3	0	0	82	9	80
2018	Human resources	38	42	11	5	1	2	1	83	6	150
2018	Financial management	48	38	4	0	4	6	0	91	4	23
2018	Information technology	44	38	10	4	3	0	0	82	7	50
2018	Internal audit	28	50	0	8	14	0	0	78	22	14
2018	Evaluation	49	36	8	2	4	2	0	86	6	49
2018	Data sciences	61	26	9	0	4	0	0	87	4	23
2018	Policy	54	27	0	9	10	0	0	81	19	20
2018	Project management	63	6	19	6	0	6	0	73	6	16
2018	None of the above	53	26	9	5	0	0	7	85	6	30

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	65	22	0	6	0	0	7	94	6	14
2020	Communications or public affairs	62	26	4	0	4	0	4	91	4	25
2020	Administration and operations	67	21	7	2	0	0	2	90	2	88
2020	Human resources	49	29	9	3	4	4	2	83	7	172
2020	Financial management	63	22	4	0	0	12	0	96	0	19
2020	Information management	46	8	7	9	21	9	0	59	33	11
2020	Information technology	56	15	10	5	10	4	0	74	16	41
2020	Internal audit	66	17	6	6	6	0	0	83	12	17
2020	Evaluation	47	26	15	7	2	2	2	76	9	55
2020	Data sciences	53	17	13	0	0	4	12	84	0	23
2020	Policy	68	26	0	0	0	6	0	100	0	19
2020	Other services to the public	53	34	6	0	7	0	0	87	7	15
2020	None of the above	56	14	15	0	11	3	0	72	12	27

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	27	14	0	0	0	7	85	0	14
2020	Communications or public affairs	66	30	4	0	0	0	0	96	0	25
2020	Administration and operations	63	21	5	7	2	0	2	86	9	88
2020	Human resources	59	26	10	2	1	0	2	87	4	172
2020	Financial management	72	20	3	0	0	0	5	96	0	20
2020	Information management	37	16	7	9	14	9	8	64	27	11
2020	Information technology	69	17	4	8	0	1	0	87	8	41
2020	Internal audit	66	22	6	0	6	0	0	89	6	17
2020	Evaluation	41	36	7	13	4	0	0	76	16	55
2020	Data sciences	73	23	4	0	0	0	0	96	0	23
2020	Policy	68	27	0	5	0	0	0	95	5	19
2020	Other services to the public	47	34	19	0	0	0	0	81	0	15
2020	None of the above	59	29	7	4	0	0	0	88	4	27
2019	Client contact centre	66	27	0	6	0	0	0	94	6	21
2019	Compliance, inspection and enforcement	56	30	15	0	0	0	0	85	0	13
2019	Communications or public affairs	76	9	0	16	0	0	0	84	16	20
2019	Administration and operations	61	18	15	1	0	2	4	84	1	84
2019	Human resources	60	24	9	3	1	1	2	86	4	199
2019	Financial management	58	35	7	0	0	0	0	93	0	24
2019	Information management	40	38	15	7	0	0	0	78	7	15
2019	Information technology	44	27	20	7	2	0	0	71	9	57
2019	Internal audit	54	20	14	6	6	0	0	74	12	18
2019	Evaluation	34	31	11	14	2	0	7	70	17	55
2019	Data sciences	57	28	6	2	0	0	7	91	3	39
2019	Policy	74	11	5	4	7	0	0	85	11	26
2019	Project management	58	21	10	11	0	0	0	79	11	19
2019	Other services to the public	66	25	0	0	9	0	0	91	9	12
2019	None of the above	62	16	6	3	7	6	0	83	11	33

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	45	14	7	0	0	0	78	7	14
2020	Communications or public affairs	51	41	9	0	0	0	0	91	0	25
2020	Administration and operations	52	32	8	6	1	1	0	85	7	88
2020	Human resources	44	37	9	8	1	0	0	82	10	172
2020	Financial management	66	34	0	0	0	0	0	100	0	20
2020	Information management	46	8	7	25	14	0	0	54	39	11
2020	Information technology	58	26	11	5	0	0	0	84	5	41
2020	Internal audit	65	23	0	0	6	0	6	94	6	17
2020	Evaluation	40	32	18	8	0	0	2	74	8	55
2020	Data sciences	65	30	0	5	0	0	0	95	5	23
2020	Policy	45	42	5	0	7	0	0	88	7	19
2020	Other services to the public	39	33	22	6	0	0	0	72	6	15
2020	None of the above	51	42	7	0	0	0	0	93	0	27
2019	Client contact centre	42	48	6	4	0	0	0	90	4	21
2019	Compliance, inspection and enforcement	56	37	0	7	0	0	0	93	7	13
2019	Communications or public affairs	56	29	5	6	5	0	0	85	11	20
2019	Administration and operations	52	36	7	2	2	0	0	88	5	83
2019	Human resources	44	30	11	9	3	1	2	76	13	197
2019	Financial management	48	49	3	0	0	0	0	97	0	24
2019	Information management	44	24	17	7	8	0	0	67	15	15
2019	Information technology	44	33	11	7	4	0	2	78	11	57
2019	Internal audit	56	20	5	14	6	0	0	75	20	18
2019	Evaluation	38	32	18	7	2	0	2	72	9	55
2019	Data sciences	45	34	5	10	7	0	0	79	16	39
2019	Policy	54	27	8	7	4	0	0	81	11	26
2019	Project management	53	36	0	5	6	0	0	89	11	19
2019	Other services to the public	75	8	9	9	0	0	0	83	9	12
2019	None of the above	36	30	17	6	3	5	3	72	10	33
2018	Client contact centre	48	34	8	4	0	0	6	87	4	21
2018	Compliance, inspection and enforcement	17	33	0	26	16	0	8	54	46	12
2018	Communications or public affairs	31	43	11	8	4	0	4	77	12	25
2018	Administration and operations	41	40	9	2	5	2	1	83	7	80
2018	Human resources	29	42	12	10	6	0	1	72	16	150
2018	Financial management	46	42	0	4	8	0	0	88	12	23
2018	Information technology	30	36	11	14	9	0	0	65	24	50
2018	Internal audit	21	36	8	21	14	0	0	57	35	14
2018	Evaluation	32	45	12	4	4	2	0	79	8	49
2018	Data sciences	61	18	0	17	4	0	0	79	21	23
2018	Policy	43	28	9	10	10	0	0	71	19	20
2018	Project management	36	46	6	6	6	0	0	82	12	16
2018	None of the above	35	27	15	10	0	0	13	71	11	29
2017	Client contact centre	44	33	10	13	0	0	0	77	13	22
2017	Compliance, inspection and enforcement	20	48	13	13	6	0	0	67	19	15
2017	Communications or public affairs	34	41	15	5	5	0	0	75	10	20
2017	Administration and operations	44	30	8	9	6	0	3	77	15	92
2017	Human resources	41	37	11	6	4	1	1	80	9	158
2017	Financial management	45	44	5	5	0	0	0	90	5	20
2017	Information management	47	10	9	22	11	0	0	58	33	10
2017	Information technology	43	32	10	7	7	0	2	76	14	60
2017	Internal audit	47	15	0	22	16	0	0	62	38	13
2017	Evaluation	44	31	10	6	8	0	0	75	14	35
2017	Data sciences	38	41	6	10	0	5	0	83	11	19
2017	Policy	39	38	0	15	0	8	0	83	17	13
2017	Project management	41	36	6	6	12	0	0	76	17	17
2017	None of the above	30	43	10	9	2	0	6	78	12	43
2014	Client contact centre	21	42	19	14	0	0	4	66	14	30
2014	Compliance, inspection and enforcement	41	35	12	7	6	0	0	76	12	17
2014	Communications or public affairs	33	39	5	11	11	0	0	72	22	18
2014	Administration and operations	48	30	11	4	5	1	1	79	10	89
2014	Human resources	34	36	15	8	6	1	0	71	14	183
2014	Financial management	57	34	0	4	4	0	0	91	9	21
2014	Information management	28	39	11	6	11	6	0	70	18	18
2014	Information technology	37	29	16	11	7	0	0	66	18	45
2014	Internal audit	35	23	12	18	12	0	0	57	30	17
2014	Evaluation	33	33	19	4	8	0	2	68	13	48
2014	None of the above	37	40	6	11	6	0	0	77	17	54

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	29	26	7	0	0	11	62	8	14
2020	Communications or public affairs	59	32	0	9	0	0	0	91	9	25
2020	Administration and operations	55	21	15	7	2	1	0	76	9	88
2020	Human resources	47	27	13	8	2	0	2	75	11	171
2020	Financial management	64	25	6	0	0	0	5	94	0	20
2020	Information management	54	7	7	18	14	0	0	61	31	11
2020	Information technology	55	26	14	3	0	2	1	83	3	41
2020	Internal audit	60	23	6	0	12	0	0	83	12	17
2020	Evaluation	47	20	20	2	6	2	4	71	8	55
2020	Data sciences	69	25	0	0	5	0	0	95	5	23
2020	Policy	51	32	10	7	0	0	0	83	7	19
2020	Other services to the public	45	28	13	13	0	0	0	73	13	15
2020	None of the above	52	32	7	4	4	0	0	84	8	27

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	45	0	7	0	0	0	93	7	14
2020	Communications or public affairs	70	17	0	9	0	4	0	91	9	25
2020	Administration and operations	59	25	9	7	0	0	0	83	7	88
2020	Human resources	51	33	9	5	2	0	0	84	7	172
2020	Financial management	75	22	3	0	0	0	0	97	0	20
2020	Information management	46	15	7	18	14	0	0	61	31	11
2020	Information technology	56	30	5	5	3	0	0	86	8	41
2020	Internal audit	60	28	6	0	6	0	0	88	6	17
2020	Evaluation	42	43	9	4	0	2	0	87	4	55
2020	Data sciences	57	29	4	4	5	0	0	86	10	23
2020	Policy	45	37	0	12	5	0	0	83	17	19
2020	Other services to the public	45	28	6	13	0	0	6	79	14	15
2020	None of the above	56	37	7	0	0	0	0	93	0	27
2019	Client contact centre	62	25	6	8	0	0	0	87	8	21
2019	Compliance, inspection and enforcement	56	37	7	0	0	0	0	93	0	13
2019	Communications or public affairs	50	30	10	10	0	0	0	80	10	20
2019	Administration and operations	58	32	6	1	2	0	0	91	3	84
2019	Human resources	52	29	8	7	1	1	2	83	8	199
2019	Financial management	57	36	3	4	0	0	0	93	4	24
2019	Information management	47	27	13	0	13	0	0	74	13	15
2019	Information technology	50	21	16	6	6	2	0	72	12	56
2019	Internal audit	60	22	5	0	12	0	0	83	12	18
2019	Evaluation	47	37	12	4	0	0	0	85	4	55
2019	Data sciences	47	38	5	7	3	0	0	85	10	39
2019	Policy	56	28	16	0	0	0	0	84	0	25
2019	Project management	58	31	5	0	6	0	0	89	6	19
2019	Other services to the public	56	36	9	0	0	0	0	91	0	12
2019	None of the above	49	34	9	6	0	2	0	84	6	33
2018	Client contact centre	49	35	10	0	0	0	6	89	0	21
2018	Compliance, inspection and enforcement	17	33	16	17	8	0	8	54	28	12
2018	Communications or public affairs	35	35	4	22	4	0	0	70	26	25
2018	Administration and operations	50	28	10	4	3	3	1	82	8	80
2018	Human resources	42	35	14	4	4	0	1	78	8	149
2018	Financial management	57	35	0	4	4	0	0	92	8	23
2018	Information technology	35	18	34	6	8	0	0	53	13	49
2018	Internal audit	35	51	0	0	14	0	0	86	14	14
2018	Evaluation	53	34	6	3	4	0	0	87	7	49
2018	Data sciences	47	35	4	9	4	0	0	83	13	23
2018	Policy	57	14	15	5	10	0	0	71	14	20
2018	Project management	47	34	0	13	6	0	0	81	19	15
2018	None of the above	45	22	13	6	3	0	9	74	11	29
2017	Client contact centre	43	33	15	9	0	0	0	76	9	22
2017	Compliance, inspection and enforcement	20	53	21	0	6	0	0	73	6	15
2017	Communications or public affairs	45	20	5	20	10	0	0	65	30	20
2017	Administration and operations	45	32	10	8	3	1	1	79	11	92
2017	Human resources	50	35	7	5	2	1	0	86	7	158
2017	Financial management	50	45	5	0	0	0	0	95	0	20
2017	Information management	38	40	12	11	0	0	0	78	11	10
2017	Information technology	45	26	17	5	7	0	0	71	12	60
2017	Internal audit	31	38	0	23	8	0	0	69	31	13
2017	Evaluation	52	28	9	8	3	0	0	80	11	35
2017	Data sciences	48	42	10	0	0	0	0	90	0	19
2017	Policy	31	54	0	8	8	0	0	85	15	13
2017	Project management	47	30	0	12	12	0	0	77	23	17
2017	None of the above	44	37	7	6	2	0	3	84	9	43
2014	Client contact centre	31	40	18	7	0	0	4	74	7	30
2014	Compliance, inspection and enforcement	47	41	0	7	6	0	0	88	12	17
2014	Communications or public affairs	28	50	7	11	5	0	0	77	16	18
2014	Administration and operations	52	32	3	4	9	0	0	84	13	88
2014	Human resources	36	39	8	10	6	0	0	75	16	183
2014	Financial management	43	34	10	4	4	4	0	81	9	21
2014	Information management	36	23	12	23	6	0	0	59	29	17
2014	Information technology	37	31	16	11	5	0	0	68	16	45
2014	Internal audit	29	24	18	18	12	0	0	52	30	17
2014	Evaluation	50	37	4	0	8	0	0	87	8	48
2014	None of the above	46	35	9	7	2	2	0	82	9	54

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	60	40	14
2020	Communications or public affairs	42	58	25
2020	Administration and operations	40	60	88
2020	Human resources	46	54	173
2020	Financial management	61	39	20
2020	Information management	46	54	11
2020	Information technology	40	60	41
2020	Internal audit	36	64	17
2020	Evaluation	43	57	55
2020	Data sciences	34	66	23
2020	Policy	58	42	19
2020	Other services to the public	66	34	15
2020	None of the above	29	71	26

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	28	0	0	0	11	7	100	0	14
2020	Communications or public affairs	54	30	4	3	0	0	9	92	3	25
2020	Administration and operations	61	20	8	1	1	2	7	89	3	88
2020	Human resources	60	19	7	2	1	5	7	90	2	172
2020	Financial management	84	10	0	0	0	0	6	100	0	20
2020	Information management	46	7	0	9	14	0	24	70	30	11
2020	Information technology	67	19	10	0	0	0	4	90	0	41
2020	Internal audit	64	24	12	0	0	0	0	88	0	17
2020	Evaluation	44	22	9	7	2	15	2	79	11	55
2020	Data sciences	79	8	0	4	0	4	4	95	5	23
2020	Policy	69	26	0	0	0	0	5	100	0	19
2020	Other services to the public	60	28	6	0	0	0	6	93	0	15
2020	None of the above	67	18	7	0	0	0	8	92	0	27

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	32	0	7	0	0	0	93	7	14
2020	Communications or public affairs	72	24	0	0	4	0	0	96	4	25
2020	Administration and operations	59	30	7	2	2	0	0	88	5	88
2020	Human resources	56	26	7	7	5	0	0	82	11	172
2020	Financial management	80	20	0	0	0	0	0	100	0	20
2020	Information management	54	7	0	16	23	0	0	61	39	11
2020	Information technology	66	19	5	8	2	0	0	85	10	41
2020	Internal audit	65	29	0	0	6	0	0	94	6	17
2020	Evaluation	55	29	9	4	4	0	0	83	8	55
2020	Data sciences	61	30	4	5	0	0	0	91	5	23
2020	Policy	56	27	5	5	7	0	0	83	12	19
2020	Other services to the public	53	27	14	6	0	0	0	80	6	15
2020	None of the above	70	14	15	0	0	0	0	85	0	27
2019	Client contact centre	59	33	5	3	0	0	0	92	3	21
2019	Compliance, inspection and enforcement	63	30	7	0	0	0	0	93	0	13
2019	Communications or public affairs	55	19	10	11	5	0	0	74	16	20
2019	Administration and operations	68	25	3	2	2	0	0	92	5	84
2019	Human resources	54	29	7	5	4	1	0	84	9	200
2019	Financial management	72	24	4	0	0	0	0	96	0	24
2019	Information management	55	24	0	12	8	0	0	80	20	15
2019	Information technology	44	29	17	4	5	0	0	73	9	58
2019	Internal audit	65	10	8	11	6	0	0	75	17	18
2019	Evaluation	53	36	6	4	2	0	0	89	6	55
2019	Data sciences	56	29	7	5	3	0	0	85	8	39
2019	Policy	61	20	8	11	0	0	0	81	11	26
2019	Project management	58	36	0	0	6	0	0	94	6	19
2019	Other services to the public	66	34	0	0	0	0	0	100	0	12
2019	None of the above	60	32	2	0	3	2	0	94	4	33
2018	Client contact centre	57	19	0	18	0	0	6	80	20	21
2018	Compliance, inspection and enforcement	25	25	8	16	17	0	8	54	37	12
2018	Communications or public affairs	43	42	4	8	4	0	0	85	11	25
2018	Administration and operations	53	28	7	5	5	2	1	84	9	80
2018	Human resources	46	27	9	8	7	1	1	75	15	149
2018	Financial management	65	27	0	4	4	0	0	92	8	23
2018	Information technology	38	28	19	12	3	0	0	66	15	50
2018	Internal audit	21	57	0	7	14	0	0	78	22	14
2018	Evaluation	50	33	8	5	4	0	0	82	9	48
2018	Data sciences	47	36	0	9	9	0	0	83	17	23
2018	Policy	43	27	5	20	5	0	0	71	25	20
2018	Project management	57	31	0	6	6	0	0	88	12	16
2018	None of the above	49	17	18	11	0	0	6	70	12	29
2017	Client contact centre	36	34	6	15	9	0	0	71	24	21
2017	Compliance, inspection and enforcement	26	41	13	13	6	0	0	67	19	15
2017	Communications or public affairs	45	30	10	10	5	0	0	75	15	20
2017	Administration and operations	57	26	9	7	2	0	0	83	9	92
2017	Human resources	52	33	6	3	4	1	0	87	7	158
2017	Financial management	65	25	5	5	0	0	0	90	5	20
2017	Information management	58	32	0	0	11	0	0	89	11	10
2017	Information technology	49	23	15	5	7	0	0	73	12	60
2017	Internal audit	31	38	0	23	8	0	0	69	31	13
2017	Evaluation	49	25	11	5	8	0	0	75	14	35
2017	Data sciences	44	34	6	16	0	0	0	78	16	18
2017	Policy	46	23	8	8	8	8	0	75	17	13
2017	Project management	35	35	12	12	6	0	0	70	18	17
2017	None of the above	49	31	10	2	4	0	3	83	7	43
2014	Client contact centre	27	53	10	0	10	0	0	80	10	30
2014	Compliance, inspection and enforcement	41	17	12	24	6	0	0	59	30	17
2014	Communications or public affairs	23	44	22	5	5	0	0	67	11	18
2014	Administration and operations	63	23	4	3	7	0	0	86	10	89
2014	Human resources	43	32	10	8	6	1	0	76	14	183
2014	Financial management	53	29	14	4	0	0	0	82	4	21
2014	Information management	45	22	5	11	17	0	0	67	28	18
2014	Information technology	45	27	18	2	7	0	0	73	9	45
2014	Internal audit	39	25	0	24	12	0	0	64	36	17
2014	Evaluation	44	31	4	15	6	0	0	75	21	48
2014	None of the above	40	31	10	11	7	0	0	71	18	54

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	21	7	0	0	11	0	92	0	14
2020	Communications or public affairs	35	37	13	4	0	11	0	81	5	25
2020	Administration and operations	52	28	12	5	0	3	0	83	5	88
2020	Human resources	40	31	13	7	2	7	0	77	9	173
2020	Financial management	65	25	5	0	0	6	0	95	0	20
2020	Information management	45	16	0	25	14	0	0	61	39	11
2020	Information technology	42	28	5	14	5	6	0	74	20	41
2020	Internal audit	49	40	6	6	0	0	0	89	6	17
2020	Evaluation	31	29	16	5	0	18	0	73	7	55
2020	Data sciences	52	21	13	10	4	0	0	73	14	23
2020	Policy	47	32	5	5	5	5	0	84	11	19
2020	Other services to the public	53	13	13	21	0	0	0	67	21	15
2020	None of the above	54	21	15	3	0	7	0	80	4	27
2019	Client contact centre	46	34	15	4	0	0	0	81	4	21
2019	Compliance, inspection and enforcement	33	59	7	0	0	0	0	93	0	13
2019	Communications or public affairs	30	34	20	10	5	0	0	65	15	20
2019	Administration and operations	44	41	8	1	1	4	0	89	2	84
2019	Human resources	37	33	12	8	2	8	0	76	11	199
2019	Financial management	51	45	4	0	0	0	0	96	0	24
2019	Information management	9	35	32	9	8	7	0	47	18	15
2019	Information technology	33	30	13	11	8	6	0	67	19	56
2019	Internal audit	42	41	6	0	0	11	0	93	0	18
2019	Evaluation	29	37	9	2	2	22	0	84	4	55
2019	Data sciences	32	32	14	5	5	11	0	73	11	39
2019	Policy	56	18	14	7	0	4	0	77	8	26
2019	Project management	51	35	0	4	5	5	0	91	9	19
2019	Other services to the public	58	16	9	0	8	9	0	82	9	12
2019	None of the above	37	22	20	3	0	18	0	72	4	33
2018	Client contact centre	39	35	15	6	0	6	0	78	6	21
2018	Compliance, inspection and enforcement	8	26	25	8	33	0	0	34	41	12
2018	Communications or public affairs	31	53	4	4	0	8	0	92	4	25
2018	Administration and operations	46	34	13	2	2	3	0	82	4	80
2018	Human resources	35	34	11	9	2	8	1	76	12	150
2018	Financial management	46	36	8	0	4	6	0	87	4	23
2018	Information technology	28	42	16	6	3	4	0	73	10	50
2018	Internal audit	22	49	0	7	14	8	0	77	23	14
2018	Evaluation	32	20	11	2	6	28	0	73	11	49
2018	Data sciences	44	25	22	5	0	4	0	72	5	23
2018	Policy	41	15	29	5	5	5	0	59	10	20
2018	Project management	47	25	21	0	0	6	0	77	0	15
2018	None of the above	22	43	11	6	0	13	3	79	7	30
2017	Client contact centre	31	14	4	28	10	13	0	52	43	22
2017	Compliance, inspection and enforcement	0	46	8	20	7	20	0	58	33	15
2017	Communications or public affairs	28	41	10	5	5	10	0	78	11	20
2017	Administration and operations	30	38	13	8	4	6	1	73	13	92
2017	Human resources	28	41	16	7	2	6	0	74	9	158
2017	Financial management	29	30	21	20	0	0	0	59	20	20
2017	Information management	20	39	20	0	11	11	0	66	12	10
2017	Information technology	30	31	15	8	7	8	2	67	17	60
2017	Internal audit	31	30	31	0	0	8	0	66	0	13
2017	Evaluation	35	28	8	8	5	15	0	74	16	35
2017	Data sciences	32	38	10	5	5	10	0	77	11	19
2017	Policy	16	53	8	15	0	8	0	75	17	13
2017	Project management	19	41	28	6	6	0	0	59	12	17
2017	None of the above	30	36	18	4	2	10	0	73	7	43
2014	Client contact centre	14	46	27	10	3	0	0	60	14	30
2014	Compliance, inspection and enforcement	12	58	13	6	0	12	0	79	7	17
2014	Communications or public affairs	22	56	11	0	5	5	0	82	6	18
2014	Administration and operations	39	36	13	3	2	7	0	80	6	89
2014	Human resources	21	40	16	8	5	10	0	68	15	183
2014	Financial management	42	25	9	11	4	10	0	74	17	21
2014	Information management	28	33	16	0	11	11	0	69	13	18
2014	Information technology	19	31	23	5	4	18	0	61	11	45
2014	Internal audit	24	59	12	6	0	0	0	82	6	17
2014	Evaluation	23	25	25	4	2	21	0	60	8	48
2014	None of the above	24	25	17	15	4	15	0	57	23	54

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	27	19	0	0	0	0	81	0	14
2020	Communications or public affairs	28	43	9	9	4	3	4	76	14	24
2020	Administration and operations	46	28	13	9	2	1	0	75	12	87
2020	Human resources	32	38	14	11	3	1	0	71	15	172
2020	Financial management	65	22	8	5	0	0	0	87	5	20
2020	Information management	28	24	9	18	21	0	0	52	39	11
2020	Information technology	33	31	21	7	8	0	0	64	15	41
2020	Internal audit	49	40	6	6	0	0	0	89	6	17
2020	Evaluation	26	37	28	9	0	0	0	63	9	54
2020	Data sciences	48	25	13	0	14	0	0	73	14	23
2020	Policy	47	22	10	15	5	0	0	69	21	19
2020	Other services to the public	40	27	13	21	0	0	0	67	21	15
2020	None of the above	42	40	10	3	0	3	0	86	3	27
2019	Client contact centre	48	37	15	0	0	0	0	85	0	21
2019	Compliance, inspection and enforcement	26	59	15	0	0	0	0	85	0	13
2019	Communications or public affairs	25	41	14	10	10	0	0	65	20	20
2019	Administration and operations	44	42	7	4	0	1	2	89	4	84
2019	Human resources	34	36	18	6	4	2	0	72	9	199
2019	Financial management	45	41	4	4	0	5	0	92	4	24
2019	Information management	9	38	31	15	8	0	0	46	23	15
2019	Information technology	35	28	13	13	11	0	0	63	24	56
2019	Internal audit	31	46	6	11	0	6	0	82	12	18
2019	Evaluation	21	34	26	7	2	11	0	61	10	54
2019	Data sciences	22	55	7	2	5	9	0	84	8	39
2019	Policy	44	33	15	8	0	0	0	77	8	25
2019	Project management	47	36	7	5	5	0	0	83	10	19
2019	Other services to the public	58	16	17	8	0	0	0	75	8	12
2019	None of the above	37	37	15	6	0	6	0	78	6	33
2018	Client contact centre	49	21	30	0	0	0	0	70	0	21
2018	Compliance, inspection and enforcement	9	19	36	9	27	0	0	28	36	11
2018	Communications or public affairs	27	35	26	12	0	0	0	62	12	25
2018	Administration and operations	42	33	15	7	2	2	0	76	9	80
2018	Human resources	31	36	14	12	3	4	1	70	16	149
2018	Financial management	50	38	8	0	4	0	0	88	4	23
2018	Information technology	30	36	11	14	9	0	0	66	23	50
2018	Internal audit	21	42	8	14	7	8	0	69	23	14
2018	Evaluation	26	38	22	2	6	6	0	68	9	49
2018	Data sciences	44	27	12	13	4	0	0	70	17	23
2018	Policy	36	24	20	5	9	5	0	64	15	20
2018	Project management	31	42	14	13	0	0	0	73	13	15
2018	None of the above	23	38	24	9	0	3	4	65	10	29
2017	Client contact centre	22	30	10	10	19	9	0	57	31	22
2017	Compliance, inspection and enforcement	0	40	27	20	0	7	7	46	23	15
2017	Communications or public affairs	18	61	0	15	5	0	0	80	20	20
2017	Administration and operations	28	42	11	12	3	1	2	72	16	92
2017	Human resources	22	44	16	9	5	3	0	68	15	158
2017	Financial management	34	31	20	15	0	0	0	65	15	20
2017	Information management	28	29	0	12	11	20	0	72	28	10
2017	Information technology	27	28	15	13	12	3	2	58	26	60
2017	Internal audit	24	37	16	15	0	8	0	66	17	13
2017	Evaluation	24	45	11	8	11	0	0	69	20	35
2017	Data sciences	38	36	16	0	5	5	0	78	5	19
2017	Policy	8	54	8	22	0	8	0	67	24	13
2017	Project management	6	53	22	12	0	6	0	63	13	17
2017	None of the above	26	36	18	10	4	2	3	65	15	43
2014	Client contact centre	16	37	24	17	6	0	0	53	23	30
2014	Compliance, inspection and enforcement	6	41	25	12	12	6	0	49	25	17
2014	Communications or public affairs	22	45	16	5	11	0	0	67	16	18
2014	Administration and operations	37	30	15	10	3	4	0	70	14	89
2014	Human resources	18	38	20	12	8	4	0	59	21	183
2014	Financial management	46	25	10	10	4	4	0	74	15	21
2014	Information management	34	22	17	11	17	0	0	56	28	18
2014	Information technology	14	43	23	14	7	0	0	57	20	45
2014	Internal audit	12	58	12	18	0	0	0	70	18	17
2014	Evaluation	17	25	34	13	4	8	0	45	18	48
2014	None of the above	26	30	19	18	7	0	0	56	25	54

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	28	0	13	0	11	0	85	15	14
2020	Communications or public affairs	27	42	4	11	9	7	0	74	21	25
2020	Administration and operations	36	31	10	13	4	7	0	72	17	88
2020	Human resources	20	36	12	20	5	6	0	60	27	173
2020	Financial management	50	37	9	0	0	3	0	90	0	20
2020	Information management	28	16	17	18	21	0	0	44	39	11
2020	Information technology	13	43	16	20	5	3	0	58	26	41
2020	Internal audit	32	45	11	12	0	0	0	77	12	17
2020	Evaluation	13	31	27	22	0	7	0	47	24	55
2020	Data sciences	50	4	9	18	14	4	0	57	34	22
2020	Policy	43	15	17	21	5	0	0	58	26	19
2020	Other services to the public	33	26	21	20	0	0	0	59	20	15
2020	None of the above	24	45	15	10	3	3	0	71	13	27
2019	Client contact centre	46	29	20	0	0	5	0	79	0	20
2019	Compliance, inspection and enforcement	28	48	24	0	0	0	0	76	0	12
2019	Communications or public affairs	15	41	5	20	5	14	0	65	30	20
2019	Administration and operations	30	41	8	10	0	11	0	80	11	84
2019	Human resources	21	42	12	13	6	6	0	67	20	199
2019	Financial management	41	37	12	4	0	5	0	83	4	24
2019	Information management	9	32	32	9	13	6	0	43	23	15
2019	Information technology	16	35	24	13	9	4	0	53	23	56
2019	Internal audit	26	36	16	10	6	6	0	66	17	18
2019	Evaluation	17	38	20	15	0	11	0	61	16	54
2019	Data sciences	13	38	16	5	7	21	0	65	15	39
2019	Policy	28	43	18	11	0	0	0	71	11	26
2019	Project management	28	33	17	12	5	5	0	64	18	19
2019	Other services to the public	56	19	9	17	0	0	0	75	17	12
2019	None of the above	34	24	15	12	0	15	0	68	14	33
2018	Client contact centre	32	38	20	10	0	0	0	70	10	21
2018	Compliance, inspection and enforcement	8	34	25	25	8	0	0	42	33	12
2018	Communications or public affairs	19	27	30	16	8	0	0	47	24	25
2018	Administration and operations	29	29	20	9	4	9	0	64	14	79
2018	Human resources	17	34	26	10	4	8	1	56	16	150
2018	Financial management	42	31	12	0	4	11	0	82	4	23
2018	Information technology	16	31	23	14	11	5	0	49	27	49
2018	Internal audit	8	49	8	21	7	8	0	61	30	14
2018	Evaluation	12	42	16	6	6	18	0	66	15	49
2018	Data sciences	27	38	9	18	9	0	0	65	26	23
2018	Policy	27	38	15	5	9	5	0	70	15	20
2018	Project management	38	19	0	27	16	0	0	57	43	15
2018	None of the above	22	26	23	13	6	6	3	54	21	30
2017	Client contact centre	9	31	13	20	14	13	0	46	38	22
2017	Compliance, inspection and enforcement	0	46	14	13	7	20	0	58	25	15
2017	Communications or public affairs	19	30	20	26	0	5	0	52	27	20
2017	Administration and operations	23	41	15	9	5	4	2	69	15	92
2017	Human resources	10	40	23	15	7	5	0	53	23	158
2017	Financial management	19	40	40	0	0	0	0	60	0	20
2017	Information management	19	30	0	31	0	20	0	62	38	10
2017	Information technology	18	30	15	18	14	3	2	51	33	59
2017	Internal audit	24	22	16	30	0	8	0	50	33	13
2017	Evaluation	13	35	25	3	11	12	0	55	16	35
2017	Data sciences	22	37	21	5	5	10	0	65	11	19
2017	Policy	0	47	15	30	0	8	0	51	33	13
2017	Project management	12	35	30	23	0	0	0	47	23	17
2017	None of the above	20	43	17	13	2	5	0	66	16	43
2014	Client contact centre	13	29	27	17	6	7	0	46	25	30
2014	Compliance, inspection and enforcement	6	29	29	25	12	0	0	35	36	17
2014	Communications or public affairs	0	56	16	22	5	0	0	56	28	18
2014	Administration and operations	24	32	22	8	5	9	1	62	15	89
2014	Human resources	10	33	17	20	13	7	0	45	36	183
2014	Financial management	13	48	4	15	4	15	0	72	23	21
2014	Information management	28	22	0	11	17	22	0	64	36	18
2014	Information technology	10	36	20	14	9	12	0	52	26	45
2014	Internal audit	12	30	29	23	6	0	0	42	29	17
2014	Evaluation	13	19	27	19	8	14	0	37	32	48
2014	None of the above	13	30	21	20	10	6	0	46	32	54

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	33	0	15	0	11	0	83	17	14
2020	Communications or public affairs	49	30	9	9	4	0	0	79	13	25
2020	Administration and operations	27	47	7	15	3	1	0	74	19	87
2020	Human resources	24	39	11	19	5	2	0	64	25	172
2020	Financial management	35	55	11	0	0	0	0	89	0	20
2020	Information management	21	16	24	18	21	0	0	37	39	11
2020	Information technology	27	32	15	23	3	0	0	59	26	41
2020	Internal audit	37	45	13	6	0	0	0	81	6	17
2020	Evaluation	13	31	26	23	6	2	0	44	29	55
2020	Data sciences	44	25	4	18	9	0	0	69	27	23
2020	Policy	42	31	11	10	5	0	0	73	15	19
2020	Other services to the public	35	29	21	7	0	8	0	70	7	14
2020	None of the above	28	32	26	11	0	3	0	62	11	27
2019	Client contact centre	48	39	8	0	4	0	0	87	4	21
2019	Compliance, inspection and enforcement	26	52	15	0	0	7	0	84	0	13
2019	Communications or public affairs	11	49	15	10	11	5	0	62	22	20
2019	Administration and operations	26	45	9	13	2	5	0	75	16	83
2019	Human resources	21	41	16	13	6	4	0	64	20	198
2019	Financial management	38	46	4	8	4	0	0	84	12	24
2019	Information management	9	36	33	0	22	0	0	45	22	15
2019	Information technology	25	20	27	15	11	2	0	46	26	56
2019	Internal audit	20	47	16	11	0	6	0	71	12	18
2019	Evaluation	17	34	25	16	5	4	0	52	22	55
2019	Data sciences	13	32	24	5	7	19	0	56	15	39
2019	Policy	19	34	33	15	0	0	0	53	15	26
2019	Project management	19	41	7	22	11	0	0	60	33	19
2019	Other services to the public	48	26	17	0	8	0	0	75	8	12
2019	None of the above	19	37	15	17	6	6	0	60	24	33
2018	Client contact centre	32	43	11	8	0	6	0	79	9	20
2018	Compliance, inspection and enforcement	17	34	25	16	8	0	0	51	25	12
2018	Communications or public affairs	8	42	30	4	16	0	0	50	19	25
2018	Administration and operations	23	39	15	19	2	1	0	63	21	80
2018	Human resources	15	34	20	19	8	3	1	52	28	150
2018	Financial management	34	43	4	8	4	6	0	83	13	23
2018	Information technology	14	30	22	20	11	2	0	45	32	50
2018	Internal audit	15	35	8	29	7	8	0	53	38	14
2018	Evaluation	14	38	21	12	6	8	0	57	20	49
2018	Data sciences	17	34	22	13	9	4	0	54	23	23
2018	Policy	27	44	9	10	5	5	0	74	16	20
2018	Project management	25	19	16	40	0	0	0	45	40	15
2018	None of the above	15	24	30	17	8	3	3	42	26	30
2017	Client contact centre	18	25	24	19	14	0	0	43	33	22
2017	Compliance, inspection and enforcement	0	46	41	13	0	0	0	46	13	15
2017	Communications or public affairs	24	35	16	20	5	0	0	59	25	20
2017	Administration and operations	21	48	11	11	6	1	1	71	18	91
2017	Human resources	15	47	16	12	7	3	0	64	19	158
2017	Financial management	20	40	15	25	0	0	0	60	25	20
2017	Information management	0	59	12	11	19	0	0	59	30	10
2017	Information technology	20	22	23	13	13	7	2	46	29	60
2017	Internal audit	16	30	15	23	8	8	0	50	33	13
2017	Evaluation	15	26	32	10	8	9	0	44	21	35
2017	Data sciences	27	52	5	15	0	0	0	80	15	19
2017	Policy	8	40	8	30	7	8	0	51	40	13
2017	Project management	12	41	18	23	6	0	0	53	29	17
2017	None of the above	11	47	28	10	4	0	0	58	14	43
2014	Client contact centre	13	33	24	17	6	7	0	50	25	30
2014	Compliance, inspection and enforcement	6	59	6	24	6	0	0	64	30	17
2014	Communications or public affairs	11	39	16	22	11	0	0	50	33	18
2014	Administration and operations	25	34	15	14	7	6	0	62	22	89
2014	Human resources	12	34	23	17	12	3	0	47	29	183
2014	Financial management	13	47	15	15	10	0	0	60	25	21
2014	Information management	22	39	0	11	23	5	0	65	35	18
2014	Information technology	11	35	22	11	16	5	0	48	28	45
2014	Internal audit	17	35	23	24	0	0	0	52	24	17
2014	Evaluation	6	29	29	23	6	6	0	38	31	48
2014	None of the above	9	32	22	18	18	0	0	42	36	54

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	79	7	13	0	0	0	0	87	0	14
2020	Communications or public affairs	55	13	19	9	0	4	0	71	9	25
2020	Administration and operations	73	16	8	1	1	0	0	89	2	88
2020	Human resources	67	24	8	1	0	1	0	92	1	172
2020	Financial management	84	16	0	0	0	0	0	100	0	20
2020	Information management	61	16	0	9	14	0	0	77	23	11
2020	Information technology	61	23	7	8	0	1	0	85	8	41
2020	Internal audit	73	21	0	6	0	0	0	94	6	17
2020	Evaluation	63	29	6	2	0	0	0	92	2	55
2020	Data sciences	83	13	0	4	0	0	0	96	4	23
2020	Policy	79	5	15	0	0	0	0	85	0	19
2020	Other services to the public	54	39	0	0	0	0	7	100	0	15
2020	None of the above	82	14	0	0	0	4	0	100	0	26
2019	Client contact centre	70	12	14	4	0	0	0	82	4	21
2019	Compliance, inspection and enforcement	63	22	15	0	0	0	0	85	0	13
2019	Communications or public affairs	61	24	6	5	0	5	0	89	5	20
2019	Administration and operations	76	16	5	0	0	3	0	95	0	84
2019	Human resources	70	24	3	2	0	1	0	95	3	198
2019	Financial management	50	41	4	5	0	0	0	90	5	24
2019	Information management	53	33	0	0	0	14	0	100	0	15
2019	Information technology	56	29	12	2	0	2	0	86	2	57
2019	Internal audit	74	20	6	0	0	0	0	94	0	18
2019	Evaluation	60	29	10	0	0	0	0	90	0	54
2019	Data sciences	79	16	5	0	0	0	0	95	0	38
2019	Policy	75	18	7	0	0	0	0	93	0	26
2019	Project management	73	27	0	0	0	0	0	100	0	19
2019	Other services to the public	48	25	11	8	0	9	0	80	9	12
2019	None of the above	64	26	8	0	0	2	0	92	0	33

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	41	26	7	0	0	0	67	7	14
2020	Communications or public affairs	48	38	7	7	0	0	0	86	7	25
2020	Administration and operations	46	40	10	3	0	0	0	86	3	88
2020	Human resources	30	50	9	8	1	2	0	82	9	173
2020	Financial management	50	40	10	0	0	0	0	90	0	20
2020	Information management	30	25	15	16	14	0	0	55	30	11
2020	Information technology	31	51	7	8	3	0	0	82	11	41
2020	Internal audit	43	46	11	0	0	0	0	89	0	17
2020	Evaluation	21	50	11	13	0	5	0	74	14	55
2020	Data sciences	40	38	4	9	10	0	0	77	18	23
2020	Policy	42	37	10	10	0	0	0	79	10	19
2020	Other services to the public	18	53	29	0	0	0	0	71	0	15
2020	None of the above	24	52	14	7	0	4	0	79	7	27
2019	Client contact centre	46	40	10	4	0	0	0	86	4	21
2019	Compliance, inspection and enforcement	26	74	0	0	0	0	0	100	0	13
2019	Communications or public affairs	40	30	9	16	5	0	0	70	21	20
2019	Administration and operations	37	47	6	9	0	1	0	85	9	84
2019	Human resources	38	43	9	8	1	1	0	82	9	199
2019	Financial management	33	58	4	0	0	5	0	96	0	24
2019	Information management	23	57	13	0	0	6	0	86	0	15
2019	Information technology	23	37	25	12	3	0	0	60	15	57
2019	Internal audit	48	39	6	6	0	0	0	88	6	18
2019	Evaluation	25	55	16	4	0	0	0	81	4	55
2019	Data sciences	25	47	13	0	7	8	0	78	8	39
2019	Policy	32	55	4	9	0	0	0	87	9	26
2019	Project management	33	49	12	6	0	0	0	82	6	19
2019	Other services to the public	37	52	0	11	0	0	0	89	11	12
2019	None of the above	28	59	0	10	0	3	0	90	10	32
2018	Client contact centre	46	40	4	4	0	6	0	91	5	21
2018	Compliance, inspection and enforcement	17	42	33	8	0	0	0	59	8	12
2018	Communications or public affairs	27	58	4	12	0	0	0	84	12	25
2018	Administration and operations	42	31	12	10	0	4	1	77	10	80
2018	Human resources	26	45	15	10	2	1	1	73	12	149
2018	Financial management	54	31	11	4	0	0	0	86	4	23
2018	Information technology	25	45	12	8	7	2	0	72	16	49
2018	Internal audit	16	60	16	8	0	0	0	76	8	13
2018	Evaluation	27	47	14	4	6	2	0	75	10	48
2018	Data sciences	35	52	5	0	9	0	0	87	9	23
2018	Policy	48	38	9	5	0	0	0	86	5	20
2018	Project management	42	33	14	6	5	0	0	75	11	16
2018	None of the above	23	30	18	29	0	0	0	53	29	30
2017	Client contact centre	18	40	14	8	15	4	0	61	24	22
2017	Compliance, inspection and enforcement	20	59	21	0	0	0	0	79	0	15
2017	Communications or public affairs	35	39	26	0	0	0	0	74	0	20
2017	Administration and operations	37	35	13	10	3	2	0	73	13	92
2017	Human resources	25	49	11	10	5	1	0	75	15	158
2017	Financial management	29	67	5	0	0	0	0	95	0	20
2017	Information management	19	51	12	8	0	11	0	78	9	10
2017	Information technology	24	38	17	15	5	2	0	63	20	60
2017	Internal audit	16	53	15	0	8	8	0	75	8	13
2017	Evaluation	23	40	20	14	0	3	0	65	14	35
2017	Data sciences	32	47	11	5	5	0	0	79	10	19
2017	Policy	24	32	23	14	0	8	0	60	15	13
2017	Project management	23	48	17	12	0	0	0	71	12	17
2017	None of the above	16	51	26	4	2	0	0	67	6	42
2014	Client contact centre	14	59	10	11	6	0	0	73	17	30
2014	Compliance, inspection and enforcement	12	41	12	24	11	0	0	53	36	17
2014	Communications or public affairs	16	51	22	5	5	0	0	67	11	18
2014	Administration and operations	38	46	8	3	4	0	0	84	7	89
2014	Human resources	28	40	12	14	5	2	0	69	19	183
2014	Financial management	37	33	20	5	0	4	0	74	5	21
2014	Information management	28	28	17	11	6	11	0	63	19	18
2014	Information technology	21	29	29	18	0	2	0	51	19	45
2014	Internal audit	35	37	29	0	0	0	0	71	0	17
2014	Evaluation	15	35	31	15	2	2	0	51	17	48
2014	None of the above	26	46	11	7	8	2	0	73	16	54

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	60	0	7	0	0	93	7	14
2020	Communications or public affairs	32	35	17	13	0	3	69	13	25
2020	Administration and operations	25	48	13	8	6	0	73	14	88
2020	Human resources	18	38	19	17	5	3	58	23	173
2020	Financial management	30	57	13	0	0	0	87	0	20
2020	Information management	21	31	9	0	39	0	52	39	11
2020	Information technology	12	47	24	14	3	0	59	17	41
2020	Internal audit	25	46	23	0	6	0	71	6	17
2020	Evaluation	12	37	22	22	6	2	50	28	55
2020	Data sciences	25	31	26	9	10	0	56	18	23
2020	Policy	17	45	10	27	0	0	63	27	19
2020	Other services to the public	18	29	41	12	0	0	47	12	15
2020	None of the above	20	49	21	11	0	0	68	11	27
2019	Client contact centre	23	44	24	8	0	0	67	8	21
2019	Compliance, inspection and enforcement	11	81	0	0	0	7	100	0	13
2019	Communications or public affairs	25	47	13	5	10	0	72	15	20
2019	Administration and operations	20	46	14	13	1	6	70	14	84
2019	Human resources	22	43	17	10	3	5	68	14	196
2019	Financial management	33	50	4	4	4	5	87	9	24
2019	Information management	0	53	19	13	8	6	57	23	15
2019	Information technology	15	25	24	22	9	4	42	33	57
2019	Internal audit	30	47	11	12	0	0	77	12	18
2019	Evaluation	13	33	24	22	2	6	49	25	54
2019	Data sciences	11	45	17	7	8	11	63	17	39
2019	Policy	25	36	15	24	0	0	61	24	26
2019	Project management	10	52	25	7	6	0	62	13	19
2019	Other services to the public	31	33	36	0	0	0	64	0	12
2019	None of the above	13	33	26	12	3	12	53	18	33

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	48	7	0	0	0	0	93	0	14
2020	Communications or public affairs	53	38	0	0	9	0	0	91	9	25
2020	Administration and operations	56	31	6	4	3	0	0	87	7	88
2020	Human resources	49	32	11	5	1	2	0	82	7	173
2020	Financial management	59	36	0	6	0	0	0	94	6	20
2020	Information management	23	54	0	8	15	0	0	77	23	10
2020	Information technology	41	37	13	0	3	3	4	83	3	41
2020	Internal audit	53	36	0	0	6	0	5	94	6	17
2020	Evaluation	40	35	12	9	0	2	2	78	9	55
2020	Data sciences	51	30	4	4	10	0	0	82	14	23
2020	Policy	42	42	5	5	5	0	0	85	10	19
2020	Other services to the public	44	43	7	0	6	0	0	87	6	15
2020	None of the above	49	32	11	0	4	4	0	85	4	27
2019	Client contact centre	38	53	10	0	0	0	0	90	0	21
2019	Compliance, inspection and enforcement	48	37	7	7	0	0	0	85	7	13
2019	Communications or public affairs	40	35	9	5	11	0	0	76	16	20
2019	Administration and operations	37	42	7	8	4	3	0	81	12	83
2019	Human resources	51	32	6	9	1	1	1	84	10	198
2019	Financial management	50	28	4	8	0	10	0	87	9	24
2019	Information management	20	52	0	21	0	7	0	78	22	15
2019	Information technology	27	31	15	9	9	7	2	64	20	58
2019	Internal audit	58	31	5	0	6	0	0	89	6	18
2019	Evaluation	31	40	14	11	2	0	2	73	13	55
2019	Data sciences	35	45	7	10	0	4	0	83	10	39
2019	Policy	54	29	12	0	6	0	0	83	6	26
2019	Project management	31	34	10	8	5	5	6	74	14	18
2019	Other services to the public	76	0	8	0	0	8	9	90	0	12
2019	None of the above	44	24	15	12	3	2	0	69	15	33
2018	Client contact centre	34	47	11	9	0	0	0	81	9	20
2018	Compliance, inspection and enforcement	26	25	16	25	8	0	0	51	33	12
2018	Communications or public affairs	19	31	8	18	11	8	4	57	33	25
2018	Administration and operations	38	31	15	8	4	4	0	72	12	80
2018	Human resources	27	41	12	13	4	3	1	70	18	149
2018	Financial management	38	40	10	0	8	0	4	81	8	23
2018	Information technology	26	38	12	17	5	0	2	65	23	50
2018	Internal audit	16	30	7	31	8	7	0	50	42	13
2018	Evaluation	28	29	18	14	4	2	4	61	19	49
2018	Data sciences	36	39	17	9	0	0	0	75	9	23
2018	Policy	34	37	10	9	5	5	0	75	15	20
2018	Project management	45	24	14	5	0	6	6	78	6	16
2018	None of the above	27	28	12	20	9	0	3	56	31	30
2017	Client contact centre	22	46	5	9	13	5	0	72	22	22
2017	Compliance, inspection and enforcement	33	26	28	7	7	0	0	59	13	15
2017	Communications or public affairs	28	15	25	26	5	0	0	44	31	20
2017	Administration and operations	38	46	9	3	2	2	0	86	5	92
2017	Human resources	41	34	9	8	3	3	3	79	12	158
2017	Financial management	39	56	0	5	0	0	0	95	5	20
2017	Information management	49	21	20	9	0	0	0	71	9	10
2017	Information technology	24	38	10	12	7	6	3	68	20	60
2017	Internal audit	31	38	0	23	0	8	0	75	25	13
2017	Evaluation	35	25	25	5	9	0	0	60	14	35
2017	Data sciences	32	31	21	11	0	5	0	66	12	19
2017	Policy	46	31	22	0	0	0	0	78	0	13
2017	Project management	30	18	28	18	0	6	0	51	19	17
2017	None of the above	40	29	16	11	0	3	0	71	12	40
2014	Client contact centre	16	57	9	10	0	4	4	79	11	30
2014	Compliance, inspection and enforcement	12	52	12	18	6	0	0	64	24	17
2014	Communications or public affairs	28	33	5	12	11	11	0	68	26	18
2014	Administration and operations	38	39	12	8	2	2	0	78	10	89
2014	Human resources	35	31	12	8	6	5	3	71	15	183
2014	Financial management	33	56	11	0	0	0	0	89	0	21
2014	Information management	50	11	0	11	11	11	6	73	27	18
2014	Information technology	17	60	7	9	2	5	0	81	12	45
2014	Internal audit	34	37	0	23	6	0	0	71	29	17
2014	Evaluation	34	39	8	6	6	6	0	78	13	48
2014	None of the above	31	40	9	14	5	0	0	71	19	54

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	39	7	7	0	0	0	85	7	14
2020	Communications or public affairs	44	41	4	4	4	3	0	87	9	25
2020	Administration and operations	53	33	9	5	0	0	0	86	5	88
2020	Human resources	46	38	12	2	1	1	0	85	3	171
2020	Financial management	53	42	5	0	0	0	0	95	0	20
2020	Information management	30	24	16	16	14	0	0	54	30	11
2020	Information technology	54	34	7	3	3	0	0	87	5	41
2020	Internal audit	59	29	6	0	6	0	0	89	6	17
2020	Evaluation	44	31	19	6	0	0	0	75	6	54
2020	Data sciences	48	44	4	4	0	0	0	91	4	23
2020	Policy	39	28	11	16	5	0	0	68	22	18
2020	Other services to the public	31	49	13	7	0	0	0	80	7	15
2020	None of the above	47	36	17	0	0	0	0	83	0	27
2019	Client contact centre	43	46	11	0	0	0	0	89	0	21
2019	Compliance, inspection and enforcement	56	30	7	0	0	7	0	92	0	13
2019	Communications or public affairs	30	40	14	11	5	0	0	71	16	20
2019	Administration and operations	42	39	14	2	1	1	0	83	3	84
2019	Human resources	38	42	14	3	2	1	0	81	5	200
2019	Financial management	49	38	13	0	0	0	0	87	0	24
2019	Information management	29	46	12	8	5	0	0	75	13	15
2019	Information technology	33	36	18	3	6	4	0	72	9	56
2019	Internal audit	47	36	11	0	6	0	0	83	6	18
2019	Evaluation	33	39	20	7	0	2	0	73	7	55
2019	Data sciences	30	41	16	7	0	6	0	76	8	39
2019	Policy	53	40	4	4	0	0	0	93	4	26
2019	Project management	40	37	11	7	5	0	0	77	12	19
2019	Other services to the public	76	8	8	0	0	9	0	91	0	12
2019	None of the above	35	40	21	3	0	2	0	76	3	33
2018	Client contact centre	48	27	24	0	0	0	0	76	0	21
2018	Compliance, inspection and enforcement	17	25	16	33	8	0	0	42	41	12
2018	Communications or public affairs	35	42	4	16	4	0	0	77	19	25
2018	Administration and operations	48	27	20	2	1	1	0	76	4	80
2018	Human resources	36	36	15	9	2	2	1	74	11	150
2018	Financial management	38	51	11	0	0	0	0	89	0	22
2018	Information technology	36	37	17	0	8	0	2	75	8	49
2018	Internal audit	23	60	0	0	8	8	0	91	9	13
2018	Evaluation	24	50	16	2	4	2	2	77	6	49
2018	Data sciences	47	44	9	0	0	0	0	91	0	23
2018	Policy	33	43	19	5	0	0	0	76	5	20
2018	Project management	47	33	11	8	0	0	0	81	8	16
2018	None of the above	22	43	15	10	3	7	0	71	13	30

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	31	33	14	7	7	0	7	69	16	14
2020	Communications or public affairs	31	21	13	9	12	8	7	61	24	25
2020	Administration and operations	39	25	11	13	5	4	3	69	19	87
2020	Human resources	21	22	20	15	5	12	6	52	23	173
2020	Financial management	43	15	10	10	0	11	10	74	13	20
2020	Information management	38	7	7	9	30	9	0	50	42	11
2020	Information technology	23	27	24	7	6	8	4	58	15	40
2020	Internal audit	41	25	17	11	6	0	0	66	17	17
2020	Evaluation	26	22	21	7	7	14	2	57	18	55
2020	Data sciences	35	26	17	10	9	4	0	64	19	23
2020	Policy	27	15	5	26	10	10	6	51	43	19
2020	Other services to the public	31	28	20	14	6	0	0	60	20	15
2020	None of the above	27	21	30	11	4	4	3	52	16	27
2019	Client contact centre	14	49	16	11	4	0	4	67	16	21
2019	Compliance, inspection and enforcement	19	15	15	15	15	22	0	43	38	13
2019	Communications or public affairs	31	20	0	19	5	20	5	68	32	20
2019	Administration and operations	26	29	19	6	4	12	5	66	12	84
2019	Human resources	18	19	23	10	10	17	4	47	25	199
2019	Financial management	36	39	12	0	4	10	0	82	4	24
2019	Information management	7	24	28	27	14	0	0	32	41	15
2019	Information technology	25	22	24	5	13	11	0	53	20	58
2019	Internal audit	25	16	26	0	17	11	5	49	21	18
2019	Evaluation	16	25	20	27	0	8	4	47	30	55
2019	Data sciences	20	27	12	12	5	16	8	62	22	39
2019	Policy	30	26	14	15	4	11	0	63	20	26
2019	Project management	16	11	22	22	5	20	5	35	36	19
2019	Other services to the public	33	14	19	25	0	8	0	52	27	12
2019	None of the above	10	22	27	10	6	17	8	43	21	33
2018	Client contact centre	34	29	10	17	0	10	0	71	19	21
2018	Compliance, inspection and enforcement	8	17	8	41	25	0	0	26	66	12
2018	Communications or public affairs	4	34	20	12	8	12	11	49	25	25
2018	Administration and operations	25	20	20	11	10	11	2	52	24	80
2018	Human resources	18	19	18	14	14	14	3	45	33	148
2018	Financial management	32	28	12	16	8	0	4	63	25	23
2018	Information technology	18	23	21	12	6	14	6	51	23	50
2018	Internal audit	17	7	15	23	23	0	15	28	54	13
2018	Evaluation	18	25	6	16	8	22	4	59	33	49
2018	Data sciences	13	27	16	13	9	22	0	51	28	23
2018	Policy	30	27	19	5	10	10	0	63	16	20
2018	Project management	30	18	21	0	5	26	0	64	7	16
2018	None of the above	3	13	23	16	16	14	15	23	44	30
2017	Client contact centre	14	18	28	10	13	18	0	39	28	22
2017	Compliance, inspection and enforcement	7	14	20	7	26	13	13	29	44	15
2017	Communications or public affairs	9	26	10	10	26	20	0	44	44	20
2017	Administration and operations	22	22	18	13	8	12	4	52	26	92
2017	Human resources	14	21	25	9	13	12	6	42	27	158
2017	Financial management	34	15	30	15	0	6	0	52	16	20
2017	Information management	20	52	8	9	11	0	0	72	20	10
2017	Information technology	14	27	17	11	16	5	10	47	33	60
2017	Internal audit	0	31	8	30	8	0	24	40	50	13
2017	Evaluation	15	26	14	21	14	8	3	45	39	35
2017	Data sciences	11	48	5	20	5	5	6	66	28	19
2017	Policy	16	24	16	22	15	8	0	43	40	13
2017	Project management	18	30	17	24	0	11	0	53	27	17
2017	None of the above	12	19	16	15	16	7	16	39	40	41
2014	Client contact centre	7	28	26	16	6	7	10	42	26	30
2014	Compliance, inspection and enforcement	6	17	30	17	25	6	0	25	44	17
2014	Communications or public affairs	11	5	22	17	11	16	17	25	42	18
2014	Administration and operations	16	27	16	11	8	13	9	56	24	89
2014	Human resources	15	16	19	12	16	14	8	40	36	183
2014	Financial management	19	34	5	10	14	13	4	64	29	21
2014	Information management	23	11	16	5	22	11	11	43	36	18
2014	Information technology	13	20	21	9	16	15	7	42	31	45
2014	Internal audit	16	0	42	25	12	6	0	17	38	17
2014	Evaluation	17	12	19	19	13	19	2	37	40	48
2014	None of the above	16	16	17	18	12	16	4	41	38	54

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	19	35	0	7	11	0	52	8	14
2020	Communications or public affairs	37	27	8	24	4	0	0	63	29	25
2020	Administration and operations	39	26	22	9	3	0	0	66	13	88
2020	Human resources	22	38	14	17	7	2	0	61	25	172
2020	Financial management	59	41	0	0	0	0	0	100	0	20
2020	Information management	21	33	7	16	23	0	0	54	39	11
2020	Information technology	37	30	10	16	5	0	1	68	22	41
2020	Internal audit	32	33	23	6	6	0	0	65	11	17
2020	Evaluation	20	37	17	20	4	2	0	58	25	55
2020	Data sciences	42	31	14	9	4	0	0	73	13	23
2020	Policy	42	28	10	10	10	0	0	69	21	19
2020	Other services to the public	32	14	21	26	7	0	0	46	33	15
2020	None of the above	23	29	30	14	0	4	0	54	15	27
2019	Client contact centre	28	51	21	0	0	0	0	79	0	21
2019	Compliance, inspection and enforcement	33	44	22	0	0	0	0	78	0	13
2019	Communications or public affairs	35	39	10	15	0	0	0	75	15	20
2019	Administration and operations	30	39	15	8	3	5	0	73	12	84
2019	Human resources	21	40	11	21	4	4	0	63	25	197
2019	Financial management	43	47	0	4	0	6	0	95	5	23
2019	Information management	21	27	33	8	5	6	0	51	14	15
2019	Information technology	22	29	12	16	18	3	0	53	34	58
2019	Internal audit	25	41	10	17	6	0	0	66	23	17
2019	Evaluation	24	33	19	9	12	4	0	58	22	55
2019	Data sciences	33	34	10	15	5	3	0	69	21	37
2019	Policy	34	23	22	14	4	4	0	59	19	26
2019	Project management	22	35	10	20	13	0	0	57	33	19
2019	Other services to the public	29	44	19	0	9	0	0	73	9	12
2019	None of the above	14	35	27	16	3	7	0	52	19	33
2018	Client contact centre	34	41	19	6	0	0	0	76	6	21
2018	Compliance, inspection and enforcement	8	25	16	34	16	0	0	33	50	12
2018	Communications or public affairs	19	47	4	18	8	4	0	69	27	25
2018	Administration and operations	35	30	18	9	5	2	0	67	15	79
2018	Human resources	14	35	17	18	10	4	1	51	30	150
2018	Financial management	48	39	0	8	0	4	0	92	8	23
2018	Information technology	18	37	25	6	10	5	0	57	17	49
2018	Internal audit	8	22	23	23	24	0	0	31	47	13
2018	Evaluation	16	38	20	15	6	4	0	57	22	49
2018	Data sciences	18	69	4	0	4	4	0	91	5	23
2018	Policy	14	32	25	24	5	0	0	46	29	20
2018	Project management	44	24	18	0	0	13	0	79	0	16
2018	None of the above	26	14	19	16	16	3	6	44	35	30
2017	Client contact centre	9	40	32	10	0	10	0	54	11	22
2017	Compliance, inspection and enforcement	13	40	20	13	13	0	0	53	26	15
2017	Communications or public affairs	30	30	25	10	0	5	0	63	11	20
2017	Administration and operations	35	35	13	4	7	4	1	74	12	92
2017	Human resources	26	35	13	13	8	5	0	65	22	157
2017	Financial management	34	51	5	5	0	5	0	90	5	20
2017	Information management	19	59	12	0	11	0	0	78	11	10
2017	Information technology	35	22	20	11	5	2	5	60	18	60
2017	Internal audit	39	15	16	22	8	0	0	54	30	13
2017	Evaluation	20	37	20	17	6	0	0	56	23	35
2017	Data sciences	38	26	15	5	5	10	0	72	11	19
2017	Policy	39	39	7	15	0	0	0	78	15	13
2017	Project management	28	31	11	18	6	6	0	63	26	17
2017	None of the above	18	38	16	18	7	0	3	58	26	43
2014	Client contact centre	17	49	17	10	0	7	0	71	11	30
2014	Compliance, inspection and enforcement	6	41	29	6	18	0	0	46	24	17
2014	Communications or public affairs	11	33	28	17	11	0	0	44	28	18
2014	Administration and operations	40	34	10	4	11	1	0	75	15	89
2014	Human resources	24	29	15	17	9	5	1	57	27	183
2014	Financial management	43	33	14	10	0	0	0	76	10	21
2014	Information management	44	34	0	0	17	0	6	82	18	18
2014	Information technology	16	37	23	11	13	0	0	53	24	45
2014	Internal audit	28	12	18	30	6	0	6	42	38	17
2014	Evaluation	19	33	25	11	10	2	0	53	21	48
2014	None of the above	20	33	13	20	14	0	0	53	34	54

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	13	13	41	19	13	0	0	26	32	14
2020	Communications or public affairs	28	26	4	16	20	6	0	57	38	25
2020	Administration and operations	22	28	13	17	16	3	1	52	34	88
2020	Human resources	20	28	14	20	14	2	2	49	35	173
2020	Financial management	31	20	9	9	6	6	19	68	20	20
2020	Information management	15	25	16	21	23	0	0	40	44	11
2020	Information technology	16	37	11	21	14	0	2	54	35	41
2020	Internal audit	20	42	5	11	16	0	5	66	29	17
2020	Evaluation	19	27	9	29	16	0	0	46	45	55
2020	Data sciences	45	32	5	0	14	0	5	81	14	22
2020	Policy	26	17	10	5	21	10	10	55	32	19
2020	Other services to the public	32	14	13	28	7	0	6	49	37	15
2020	None of the above	19	10	30	11	19	8	3	33	34	27
2019	Client contact centre	29	33	21	9	0	0	9	67	10	21
2019	Compliance, inspection and enforcement	41	22	7	15	7	0	7	68	24	13
2019	Communications or public affairs	21	29	9	15	26	0	0	50	41	20
2019	Administration and operations	20	30	12	25	6	3	3	54	34	84
2019	Human resources	24	24	18	16	15	2	1	49	32	199
2019	Financial management	33	46	4	4	0	5	7	90	5	24
2019	Information management	0	21	23	30	13	0	13	24	50	15
2019	Information technology	14	18	14	25	26	0	5	33	53	58
2019	Internal audit	10	33	21	23	12	0	0	43	36	18
2019	Evaluation	13	16	17	22	27	2	2	31	52	55
2019	Data sciences	28	30	2	12	10	13	6	71	26	39
2019	Policy	26	30	18	11	7	4	4	61	20	26
2019	Project management	14	26	15	27	13	5	0	43	42	19
2019	Other services to the public	33	16	19	22	9	0	0	50	31	12
2019	None of the above	22	14	16	21	18	6	3	39	43	33
2018	Client contact centre	15	42	6	8	16	8	4	65	28	21
2018	Compliance, inspection and enforcement	8	25	8	34	25	0	0	33	59	12
2018	Communications or public affairs	8	31	11	18	27	4	0	41	47	25
2018	Administration and operations	20	29	15	15	16	0	6	52	32	80
2018	Human resources	10	24	20	20	19	4	4	36	42	150
2018	Financial management	34	24	8	12	12	0	11	65	27	23
2018	Information technology	20	22	14	14	25	2	2	44	41	50
2018	Internal audit	0	15	31	23	24	0	7	16	50	13
2018	Evaluation	7	40	14	16	14	8	0	52	33	49
2018	Data sciences	18	26	21	18	17	0	0	44	35	23
2018	Policy	14	10	15	15	18	10	18	34	46	20
2018	Project management	27	18	11	24	8	12	0	51	36	16
2018	None of the above	17	11	16	23	16	0	18	33	47	30
2017	Client contact centre	10	8	24	14	26	10	9	22	48	22
2017	Compliance, inspection and enforcement	7	26	21	20	26	0	0	33	46	15
2017	Communications or public affairs	19	21	20	15	25	0	0	40	40	20
2017	Administration and operations	11	23	16	20	18	4	8	38	43	92
2017	Human resources	16	24	13	18	24	3	2	42	45	158
2017	Financial management	29	21	15	20	10	0	5	53	32	20
2017	Information management	11	49	9	12	19	0	0	60	31	10
2017	Information technology	28	12	10	8	33	5	3	44	45	60
2017	Internal audit	16	15	8	30	24	0	8	34	58	13
2017	Evaluation	6	37	11	19	21	3	3	46	43	35
2017	Data sciences	22	21	11	25	15	0	5	46	43	19
2017	Policy	15	32	15	8	22	8	0	51	33	13
2017	Project management	12	29	18	6	13	23	0	53	24	17
2017	None of the above	14	11	24	22	21	0	8	27	47	43
2014	Client contact centre	13	29	13	21	20	0	4	44	42	30
2014	Compliance, inspection and enforcement	12	6	18	17	47	0	0	17	65	17
2014	Communications or public affairs	0	11	12	17	44	0	17	13	73	18
2014	Administration and operations	17	19	21	13	22	3	5	40	38	89
2014	Human resources	14	18	14	23	24	4	3	35	50	183
2014	Financial management	10	29	14	15	24	4	4	42	43	21
2014	Information management	17	17	16	11	28	5	6	38	44	18
2014	Information technology	2	21	11	16	42	7	2	24	63	45
2014	Internal audit	11	18	18	31	17	0	6	30	51	17
2014	Evaluation	11	19	25	21	20	4	0	31	43	48
2014	None of the above	7	18	19	15	36	4	0	27	53	54

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	15	13	7	6	0	7	71	14	14
2020	Communications or public affairs	64	17	15	0	3	0	0	81	3	25
2020	Administration and operations	55	19	10	8	4	0	4	77	13	88
2020	Human resources	48	19	13	10	5	1	3	70	16	173
2020	Financial management	63	22	11	0	5	0	0	85	5	20
2020	Information management	54	7	30	0	9	0	0	61	9	11
2020	Information technology	63	16	12	3	0	3	3	84	3	41
2020	Internal audit	61	11	11	0	6	0	11	82	6	17
2020	Evaluation	48	16	11	14	4	0	8	69	20	55
2020	Data sciences	62	17	9	4	0	0	9	86	5	23
2020	Policy	54	26	5	5	5	0	5	84	11	19
2020	Other services to the public	21	42	23	7	8	0	0	63	14	14
2020	None of the above	76	8	8	0	0	0	8	92	0	26
2019	Client contact centre	57	27	0	5	0	0	10	94	6	21
2019	Compliance, inspection and enforcement	44	15	7	15	0	0	19	73	18	13
2019	Communications or public affairs	37	20	11	5	11	0	16	68	19	19
2019	Administration and operations	52	27	12	1	0	0	9	86	1	84
2019	Human resources	55	18	12	10	3	0	2	75	13	198
2019	Financial management	59	28	4	0	4	0	4	91	4	24
2019	Information management	50	30	6	8	6	0	0	80	14	15
2019	Information technology	61	18	13	4	2	0	3	81	6	57
2019	Internal audit	63	15	16	0	0	0	6	83	0	18
2019	Evaluation	50	22	16	4	4	0	5	76	7	55
2019	Data sciences	72	13	7	2	2	0	2	88	5	39
2019	Policy	52	23	7	7	7	0	4	77	15	26
2019	Project management	49	31	14	6	0	0	0	80	6	19
2019	Other services to the public	16	32	34	11	8	0	0	48	19	12
2019	None of the above	37	20	29	6	3	3	3	60	9	32

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	7	15	6	7	11	0	68	15	14
2020	Communications or public affairs	53	24	15	4	4	0	0	77	8	25
2020	Administration and operations	52	20	17	3	3	1	3	75	7	87
2020	Human resources	45	26	15	8	2	1	3	74	11	169
2020	Financial management	79	21	0	0	0	0	0	100	0	20
2020	Information management	33	21	16	7	23	0	0	54	30	11
2020	Information technology	51	23	15	8	3	0	0	74	11	41
2020	Internal audit	72	12	6	6	0	0	5	88	6	17
2020	Evaluation	43	31	11	11	0	2	2	77	11	54
2020	Data sciences	52	17	0	4	9	5	13	84	16	23
2020	Policy	53	37	0	5	0	0	5	95	5	19
2020	Other services to the public	40	46	6	0	7	0	0	87	7	15
2020	None of the above	63	24	5	4	0	0	4	90	4	25
2019	Client contact centre	56	25	10	4	0	0	5	85	4	21
2019	Compliance, inspection and enforcement	44	7	22	7	0	0	19	64	9	13
2019	Communications or public affairs	59	14	0	11	0	0	16	87	13	19
2019	Administration and operations	54	25	12	4	0	0	4	83	5	84
2019	Human resources	50	23	16	5	2	1	3	76	8	198
2019	Financial management	47	44	0	0	0	5	4	100	0	24
2019	Information management	61	9	20	5	6	0	0	70	11	15
2019	Information technology	37	18	25	6	13	0	2	56	19	57
2019	Internal audit	60	27	5	8	0	0	0	88	8	18
2019	Evaluation	46	19	16	11	2	4	2	69	14	54
2019	Data sciences	76	12	5	0	2	0	5	92	3	39
2019	Policy	48	22	15	4	4	0	7	76	8	26
2019	Project management	49	9	31	11	0	0	0	58	11	19
2019	Other services to the public	56	25	11	0	0	9	0	88	0	12
2019	None of the above	61	8	9	0	13	2	6	76	14	33

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	93	7	0	0	0	0	0	100	0	14
2020	Communications or public affairs	81	0	4	6	9	0	0	81	15	25
2020	Administration and operations	88	5	3	0	0	0	5	97	0	87
2020	Human resources	73	9	7	2	1	3	3	88	4	171
2020	Financial management	94	6	0	0	0	0	0	100	0	20
2020	Information management	60	0	0	18	14	9	0	65	35	11
2020	Information technology	67	12	5	0	13	0	3	82	13	41
2020	Internal audit	84	6	0	0	6	0	5	94	6	17
2020	Evaluation	73	7	8	3	0	5	4	88	4	55
2020	Data sciences	79	0	4	0	4	0	12	90	5	23
2020	Policy	79	5	5	5	0	0	5	89	5	19
2020	Other services to the public	81	6	0	6	0	6	0	93	7	15
2020	None of the above	72	12	5	0	3	0	8	91	4	26
2019	Client contact centre	68	16	4	3	0	4	5	92	4	21
2019	Compliance, inspection and enforcement	67	7	7	0	0	0	19	91	0	13
2019	Communications or public affairs	64	9	0	11	5	0	11	81	19	19
2019	Administration and operations	77	10	6	0	0	1	6	94	0	84
2019	Human resources	82	7	3	4	1	0	2	92	5	199
2019	Financial management	82	8	0	0	0	5	4	100	0	24
2019	Information management	76	0	0	0	13	11	0	86	14	15
2019	Information technology	63	9	12	2	7	3	4	77	10	57
2019	Internal audit	84	0	0	5	0	6	5	94	6	18
2019	Evaluation	81	9	2	0	0	3	5	98	0	55
2019	Data sciences	80	5	7	0	2	0	5	90	3	38
2019	Policy	74	11	4	4	0	4	4	92	4	26
2019	Project management	67	22	0	6	0	5	0	94	6	19
2019	Other services to the public	92	0	0	0	0	8	0	100	0	12
2019	None of the above	76	6	3	0	4	9	3	93	4	32

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	68	0	7	0	0	7	18	90	0	14
2020	Communications or public affairs	78	7	0	3	0	8	4	97	3	25
2020	Administration and operations	83	5	6	0	0	0	7	94	0	88
2020	Human resources	74	13	5	1	1	1	6	94	1	172
2020	Financial management	86	9	5	0	0	0	0	95	0	20
2020	Information management	47	0	22	0	23	0	9	51	25	11
2020	Information technology	69	7	5	2	5	3	8	86	8	41
2020	Internal audit	79	0	0	0	6	0	15	93	7	17
2020	Evaluation	76	11	2	2	0	2	7	96	2	55
2020	Data sciences	65	18	0	0	0	0	17	100	0	23
2020	Policy	74	10	5	5	0	0	5	89	5	19
2020	Other services to the public	81	7	12	0	0	0	0	88	0	15
2020	None of the above	77	7	9	0	0	0	8	91	0	26
2019	Client contact centre	59	20	4	0	0	0	17	95	0	21
2019	Compliance, inspection and enforcement	52	15	0	0	0	0	33	100	0	13
2019	Communications or public affairs	75	9	0	0	5	0	11	94	6	19
2019	Administration and operations	76	8	3	1	1	0	11	94	3	84
2019	Human resources	78	6	4	0	1	1	11	95	1	198
2019	Financial management	86	0	4	0	0	5	4	96	0	24
2019	Information management	62	0	6	0	13	0	19	77	16	15
2019	Information technology	72	9	5	2	6	0	6	87	8	56
2019	Internal audit	89	0	0	0	0	0	11	100	0	18
2019	Evaluation	84	3	2	0	0	0	11	98	0	55
2019	Data sciences	77	10	2	0	0	0	10	97	0	38
2019	Policy	82	4	4	0	0	0	11	96	0	26
2019	Project management	67	17	0	0	6	0	10	93	7	19
2019	Other services to the public	83	9	0	0	0	0	8	100	0	12
2019	None of the above	71	5	7	0	0	3	14	92	0	33

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	20	74	7	0	0	0	0	93	0	14
2020	Communications or public affairs	38	37	9	9	0	8	0	81	9	25
2020	Administration and operations	35	37	21	6	0	1	0	73	6	88
2020	Human resources	22	47	13	11	3	3	0	72	14	173
2020	Financial management	39	57	5	0	0	0	0	95	0	20
2020	Information management	30	23	0	18	21	9	0	58	42	11
2020	Information technology	13	51	20	15	0	0	0	65	15	41
2020	Internal audit	42	30	17	6	6	0	0	71	12	17
2020	Evaluation	16	41	22	19	0	2	0	58	20	55
2020	Data sciences	35	51	4	4	5	0	0	86	10	23
2020	Policy	22	51	10	10	0	6	0	78	11	19
2020	Other services to the public	46	33	13	7	0	0	0	80	7	15
2020	None of the above	31	42	27	0	0	0	0	73	0	27
2019	Client contact centre	28	57	11	4	0	0	0	85	4	21
2019	Compliance, inspection and enforcement	26	59	15	0	0	0	0	85	0	13
2019	Communications or public affairs	16	58	5	17	0	5	0	77	17	19
2019	Administration and operations	27	47	16	4	1	3	1	78	5	84
2019	Human resources	27	43	18	6	1	5	0	73	7	199
2019	Financial management	33	58	0	4	0	5	0	96	4	24
2019	Information management	38	24	17	15	0	6	0	65	16	15
2019	Information technology	20	44	24	9	2	2	0	65	11	58
2019	Internal audit	17	32	27	16	0	8	0	53	17	18
2019	Evaluation	13	45	23	13	2	4	0	61	15	55
2019	Data sciences	29	47	14	5	2	2	0	79	8	38
2019	Policy	30	44	15	0	4	7	0	80	4	26
2019	Project management	20	48	21	6	0	5	0	72	6	19
2019	Other services to the public	39	25	9	27	0	0	0	64	27	12
2019	None of the above	19	43	16	10	4	9	0	68	15	32
2018	Client contact centre	40	40	12	4	0	4	0	83	4	21
2018	Compliance, inspection and enforcement	8	42	25	25	0	0	0	50	25	12
2018	Communications or public affairs	24	46	8	10	4	8	0	76	15	25
2018	Administration and operations	35	30	28	4	3	0	0	65	7	80
2018	Human resources	20	42	19	10	4	5	0	65	15	149
2018	Financial management	44	33	12	0	0	11	0	87	0	23
2018	Information technology	22	37	16	16	6	2	0	60	23	49
2018	Internal audit	31	31	23	0	16	0	0	61	16	13
2018	Evaluation	6	60	18	4	6	6	0	70	11	49
2018	Data sciences	35	48	4	9	0	5	0	86	9	23
2018	Policy	36	35	15	5	5	5	0	74	10	20
2018	Project management	30	39	19	0	0	12	0	78	0	16
2018	None of the above	28	20	28	11	3	7	3	54	15	30
2017	Client contact centre	27	12	19	23	5	14	0	45	33	22
2017	Compliance, inspection and enforcement	0	60	14	13	13	0	0	60	26	15
2017	Communications or public affairs	19	56	15	5	5	0	0	75	10	20
2017	Administration and operations	23	44	11	8	5	6	2	73	15	92
2017	Human resources	25	47	14	9	2	1	1	74	11	158
2017	Financial management	34	31	35	0	0	0	0	65	0	20
2017	Information management	19	40	8	12	21	0	0	59	33	10
2017	Information technology	29	28	25	8	10	0	0	56	18	60
2017	Internal audit	0	54	15	15	16	0	0	54	31	13
2017	Evaluation	5	42	27	14	11	0	0	48	25	35
2017	Data sciences	43	20	26	0	5	5	0	67	5	19
2017	Policy	24	31	30	8	0	8	0	59	8	13
2017	Project management	12	52	18	6	6	5	0	68	13	17
2017	None of the above	23	29	31	7	3	2	6	57	10	43

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	59	34	7	0	0	0	0	93	0	14
2020	Communications or public affairs	45	38	8	4	4	0	0	83	9	25
2020	Administration and operations	55	33	5	5	0	2	0	90	5	87
2020	Human resources	39	33	11	9	6	2	0	74	15	172
2020	Financial management	60	32	8	0	0	0	0	92	0	20
2020	Information management	41	17	10	10	23	0	0	58	32	10
2020	Information technology	45	41	5	5	3	0	0	86	8	41
2020	Internal audit	52	25	17	0	6	0	0	77	6	17
2020	Evaluation	29	42	18	9	0	2	0	72	9	55
2020	Data sciences	61	30	0	4	4	0	0	91	9	23
2020	Policy	42	32	10	15	0	0	0	74	15	19
2020	Other services to the public	45	48	6	0	0	0	0	94	0	15
2020	None of the above	46	42	5	7	0	0	0	89	7	27
2019	Client contact centre	47	49	4	0	0	0	0	96	0	21
2019	Compliance, inspection and enforcement	33	44	15	0	0	7	0	84	0	13
2019	Communications or public affairs	28	55	6	6	6	0	0	83	12	18
2019	Administration and operations	55	34	5	6	0	0	0	89	6	83
2019	Human resources	46	36	11	4	2	1	0	83	6	197
2019	Financial management	56	34	0	4	0	6	0	96	4	23
2019	Information management	45	42	0	0	13	0	0	87	13	15
2019	Information technology	58	25	7	5	5	0	0	82	10	58
2019	Internal audit	31	46	23	0	0	0	0	77	0	18
2019	Evaluation	32	48	13	4	2	2	0	82	6	54
2019	Data sciences	49	28	17	6	0	0	0	77	6	39
2019	Policy	47	38	4	11	0	0	0	85	11	25
2019	Project management	52	23	19	6	0	0	0	75	6	19
2019	Other services to the public	61	31	9	0	0	0	0	91	0	12
2019	None of the above	29	47	12	7	0	6	0	80	7	32
2018	Client contact centre	53	33	6	8	0	0	0	86	8	21
2018	Compliance, inspection and enforcement	19	36	18	9	18	0	0	55	27	11
2018	Communications or public affairs	42	46	8	0	4	0	0	89	4	25
2018	Administration and operations	61	31	3	4	1	0	0	92	5	81
2018	Human resources	47	39	6	5	1	2	1	88	6	148
2018	Financial management	50	46	4	0	0	0	0	96	0	23
2018	Information technology	44	40	6	4	3	2	0	86	8	50
2018	Internal audit	29	64	0	8	0	0	0	92	8	14
2018	Evaluation	33	42	14	6	2	2	0	77	8	48
2018	Data sciences	70	16	5	9	0	0	0	87	9	23
2018	Policy	48	28	24	0	0	0	0	76	0	20
2018	Project management	35	53	6	0	5	0	0	89	5	16
2018	None of the above	56	26	10	8	0	0	0	82	8	30
2017	Client contact centre	36	35	5	9	10	5	0	74	20	22
2017	Compliance, inspection and enforcement	27	41	13	7	6	7	0	72	14	15
2017	Communications or public affairs	50	40	5	0	0	5	0	95	0	20
2017	Administration and operations	50	38	7	2	1	2	0	90	3	92
2017	Human resources	42	43	7	3	1	3	0	88	4	158
2017	Financial management	50	40	10	0	0	0	0	90	0	20
2017	Information technology	47	39	10	2	0	2	0	88	2	59
2017	Internal audit	31	37	16	16	0	0	0	69	16	13
2017	Evaluation	23	54	9	2	3	9	0	84	6	35
2017	Data sciences	48	46	0	0	5	0	0	95	5	19
2017	Policy	54	39	0	0	0	8	0	100	0	13
2017	Project management	23	71	6	0	0	0	0	94	0	17
2017	None of the above	47	40	6	5	2	0	0	87	7	43
2014	Client contact centre	26	57	7	7	0	4	0	86	7	30
2014	Compliance, inspection and enforcement	23	53	18	6	0	0	0	76	6	17
2014	Communications or public affairs	51	28	0	5	0	16	0	93	7	18
2014	Administration and operations	47	36	10	3	1	2	0	86	5	89
2014	Human resources	42	38	8	7	2	3	0	82	9	183
2014	Financial management	53	33	10	0	0	4	0	90	0	21
2014	Information management	56	11	11	11	6	6	0	70	18	18
2014	Information technology	48	39	9	5	0	0	0	86	5	45
2014	Internal audit	34	24	23	6	12	0	0	58	18	17
2014	Evaluation	34	35	10	8	2	8	2	77	12	48
2014	None of the above	35	36	19	7	1	2	0	72	9	54

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	47	0	0	0	0	0	100	0	14
2020	Communications or public affairs	58	13	17	4	4	4	0	74	9	25
2020	Administration and operations	68	26	3	2	0	0	0	94	2	88
2020	Human resources	45	41	9	2	2	1	0	87	3	171
2020	Financial management	71	26	3	0	0	0	0	97	0	20
2020	Information management	37	31	9	9	14	0	0	69	23	11
2020	Information technology	43	34	14	10	0	0	0	77	10	41
2020	Internal audit	72	16	6	0	6	0	0	89	6	17
2020	Evaluation	31	52	9	6	0	2	0	85	6	55
2020	Data sciences	60	31	0	4	0	4	0	95	5	23
2020	Policy	59	36	0	5	0	0	0	95	5	19
2020	Other services to the public	52	27	6	0	0	15	0	93	0	15
2020	None of the above	50	39	8	3	0	0	0	89	3	27
2019	Client contact centre	45	44	11	0	0	0	0	89	0	21
2019	Compliance, inspection and enforcement	41	44	15	0	0	0	0	85	0	13
2019	Communications or public affairs	58	26	11	6	0	0	0	83	6	19
2019	Administration and operations	66	28	5	0	0	1	0	95	0	83
2019	Human resources	54	33	8	2	1	1	2	89	3	199
2019	Financial management	49	42	10	0	0	0	0	90	0	24
2019	Information management	49	19	0	6	5	21	0	85	15	14
2019	Information technology	58	32	5	3	0	2	0	91	3	58
2019	Internal audit	42	31	21	6	0	0	0	73	6	18
2019	Evaluation	53	36	9	0	0	2	0	91	0	55
2019	Data sciences	63	25	5	0	0	7	0	95	0	39
2019	Policy	46	47	4	0	0	4	0	96	0	26
2019	Project management	53	35	13	0	0	0	0	87	0	19
2019	Other services to the public	75	16	9	0	0	0	0	91	0	12
2019	None of the above	59	26	9	0	3	2	0	87	3	33
2018	Client contact centre	40	50	10	0	0	0	0	90	0	21
2018	Compliance, inspection and enforcement	28	36	9	18	0	9	0	70	20	11
2018	Communications or public affairs	47	38	12	0	4	0	0	85	4	25
2018	Administration and operations	61	29	9	0	1	0	0	90	1	81
2018	Human resources	49	36	9	2	1	2	1	88	3	149
2018	Financial management	50	44	6	0	0	0	0	94	0	23
2018	Information technology	42	40	9	2	3	4	0	85	6	50
2018	Internal audit	35	57	0	8	0	0	0	92	8	14
2018	Evaluation	42	33	10	8	0	6	0	80	9	48
2018	Data sciences	61	25	4	0	4	5	0	91	5	23
2018	Policy	51	39	10	0	0	0	0	90	0	20
2018	Project management	44	13	31	0	0	12	0	65	0	15
2018	None of the above	56	16	17	3	6	3	0	74	9	30
2017	Client contact centre	36	26	10	14	9	5	0	65	24	22
2017	Compliance, inspection and enforcement	33	33	8	7	13	7	0	71	21	15
2017	Communications or public affairs	54	41	0	0	0	5	0	100	0	20
2017	Administration and operations	48	37	5	6	2	2	0	87	8	92
2017	Human resources	42	41	9	2	2	3	1	86	4	158
2017	Financial management	49	42	10	0	0	0	0	90	0	20
2017	Information management	40	37	0	12	11	0	0	78	22	10
2017	Information technology	52	25	13	0	5	3	2	81	5	60
2017	Internal audit	30	46	8	16	0	0	0	76	16	13
2017	Evaluation	19	44	25	3	6	3	0	65	9	35
2017	Data sciences	48	42	0	0	5	5	0	95	5	19
2017	Policy	46	46	0	0	0	8	0	100	0	13
2017	Project management	48	35	17	0	0	0	0	83	0	17
2017	None of the above	48	27	18	0	4	0	3	77	4	43
2014	Client contact centre	29	51	10	7	0	4	0	82	7	30
2014	Compliance, inspection and enforcement	29	35	18	6	0	12	0	73	7	17
2014	Communications or public affairs	27	56	0	0	0	16	0	100	0	18
2014	Administration and operations	51	33	9	2	2	3	0	87	4	89
2014	Human resources	43	37	10	5	1	4	1	84	5	183
2014	Financial management	57	29	9	0	0	5	0	91	0	21
2014	Information management	56	11	16	0	11	6	0	71	12	18
2014	Information technology	41	36	14	0	5	5	0	81	5	45
2014	Internal audit	40	13	29	6	12	0	0	53	18	17
2014	Evaluation	33	40	10	0	2	12	2	85	2	48
2014	None of the above	29	39	16	4	5	8	0	73	10	54

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	48	0	0	0	0	0	100	0	14
2020	Communications or public affairs	51	26	15	4	0	4	0	80	4	25
2020	Administration and operations	55	34	8	1	1	1	0	89	2	88
2020	Human resources	43	41	10	4	1	1	0	85	5	172
2020	Financial management	71	29	0	0	0	0	0	100	0	20
2020	Information management	30	40	7	9	14	0	0	70	23	11
2020	Information technology	41	31	14	10	3	1	0	74	13	41
2020	Internal audit	65	22	7	0	6	0	0	87	6	17
2020	Evaluation	37	35	16	6	0	6	0	77	6	55
2020	Data sciences	52	30	0	0	4	9	4	95	5	23
2020	Policy	58	42	0	0	0	0	0	100	0	19
2020	Other services to the public	44	48	8	0	0	0	0	92	0	15
2020	None of the above	43	32	18	3	0	4	0	78	3	27

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	46	54	0	0	0	0	0	100	0	14
2020	Communications or public affairs	66	25	0	9	0	0	0	91	9	25
2020	Administration and operations	60	27	8	2	1	0	1	88	3	88
2020	Human resources	49	27	8	7	3	2	3	80	11	173
2020	Financial management	76	16	5	0	0	3	0	95	0	20
2020	Information management	24	28	9	9	21	9	0	58	33	11
2020	Information technology	39	29	8	13	4	3	4	73	18	41
2020	Internal audit	64	19	0	12	6	0	0	83	17	17
2020	Evaluation	36	40	9	11	2	0	2	78	13	55
2020	Data sciences	49	17	9	4	4	4	12	79	10	23
2020	Policy	47	26	15	5	0	6	0	78	5	19
2020	Other services to the public	54	20	19	6	0	0	0	74	6	15
2020	None of the above	51	32	14	3	0	0	0	83	3	27

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	75	25	0	0	0	0	0	100	0	14
2020	Communications or public affairs	72	24	0	4	0	0	0	96	4	25
2020	Administration and operations	67	28	5	0	0	0	0	95	0	87
2020	Human resources	57	32	8	2	1	0	0	89	2	173
2020	Financial management	66	34	0	0	0	0	0	100	0	20
2020	Information management	38	32	7	9	14	0	0	70	23	11
2020	Information technology	55	27	14	2	3	0	0	82	4	41
2020	Internal audit	66	28	0	0	6	0	0	94	6	17
2020	Evaluation	54	39	7	0	0	0	0	93	0	55
2020	Data sciences	65	22	9	4	0	0	0	87	4	23
2020	Policy	63	32	5	0	0	0	0	95	0	19
2020	Other services to the public	61	25	7	6	0	0	0	87	6	15
2020	None of the above	72	25	3	0	0	0	0	97	0	27
2019	Client contact centre	60	36	4	0	0	0	0	96	0	21
2019	Compliance, inspection and enforcement	78	15	7	0	0	0	0	93	0	13
2019	Communications or public affairs	43	40	11	5	0	0	0	83	5	19
2019	Administration and operations	74	21	3	1	0	1	0	96	1	84
2019	Human resources	67	25	4	3	1	0	0	93	4	198
2019	Financial management	78	18	4	0	0	0	0	96	0	24
2019	Information management	54	33	0	0	13	0	0	87	13	15
2019	Information technology	54	30	12	2	2	0	0	84	4	58
2019	Internal audit	58	30	6	6	0	0	0	88	6	18
2019	Evaluation	59	34	5	2	0	0	0	93	2	55
2019	Data sciences	61	25	5	7	0	2	0	88	7	39
2019	Policy	60	36	0	4	0	0	0	96	4	26
2019	Project management	58	31	0	6	5	0	0	89	11	19
2019	Other services to the public	82	9	9	0	0	0	0	91	0	11
2019	None of the above	48	39	4	0	7	2	0	89	7	33
2018	Client contact centre	61	35	4	0	0	0	0	96	0	21
2018	Compliance, inspection and enforcement	28	18	18	36	0	0	0	46	36	11
2018	Communications or public affairs	35	53	8	0	4	0	0	88	4	25
2018	Administration and operations	64	26	5	3	1	0	0	91	4	81
2018	Human resources	56	31	6	5	2	0	1	87	7	150
2018	Financial management	61	35	0	4	0	0	0	96	4	23
2018	Information technology	48	32	12	2	5	0	0	80	7	50
2018	Internal audit	38	46	7	8	0	0	0	84	8	13
2018	Evaluation	55	33	8	0	4	0	0	88	4	48
2018	Data sciences	53	34	9	0	4	0	0	87	4	23
2018	Policy	56	25	5	5	5	5	0	85	10	20
2018	Project management	56	44	0	0	0	0	0	100	0	16
2018	None of the above	69	17	9	5	0	0	0	86	5	30
2017	Client contact centre	35	41	10	10	4	0	0	76	14	22
2017	Compliance, inspection and enforcement	26	41	13	13	6	0	0	67	19	15
2017	Communications or public affairs	40	40	10	10	0	0	0	80	10	20
2017	Administration and operations	51	37	7	5	0	0	0	89	5	92
2017	Human resources	47	45	6	1	2	0	0	92	2	158
2017	Financial management	60	35	5	0	0	0	0	95	0	20
2017	Information technology	43	37	10	5	5	0	0	80	10	60
2017	Internal audit	31	37	16	16	0	0	0	68	16	13
2017	Evaluation	49	34	8	0	5	3	0	86	6	35
2017	Data sciences	54	31	10	0	5	0	0	85	5	19
2017	Policy	47	46	7	0	0	0	0	93	0	13
2017	Project management	46	41	12	0	0	0	0	88	0	17
2017	None of the above	50	39	4	2	2	3	0	91	4	43
2014	Client contact centre	42	43	11	4	0	0	0	86	4	30
2014	Compliance, inspection and enforcement	35	52	7	0	6	0	0	88	6	17
2014	Communications or public affairs	51	38	11	0	0	0	0	89	0	18
2014	Administration and operations	55	36	6	0	2	0	0	91	2	89
2014	Human resources	45	39	8	6	2	0	0	84	8	182
2014	Financial management	67	23	10	0	0	0	0	90	0	21
2014	Information management	44	22	5	0	28	0	0	67	28	18
2014	Information technology	50	36	9	5	0	0	0	86	5	45
2014	Internal audit	45	25	24	0	6	0	0	70	6	17
2014	Evaluation	42	40	13	0	6	0	0	81	6	48
2014	None of the above	49	26	15	7	0	3	0	78	7	54

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	66	22	12	0	0	0	0	88	0	13
2020	Communications or public affairs	67	17	9	4	0	3	0	87	4	25
2020	Administration and operations	49	33	14	4	0	0	0	82	4	86
2020	Human resources	43	29	16	9	2	1	0	73	11	172
2020	Financial management	66	34	0	0	0	0	0	100	0	20
2020	Information management	47	14	0	18	21	0	0	61	39	11
2020	Information technology	43	34	19	0	4	0	0	76	4	41
2020	Internal audit	49	27	13	0	6	6	0	80	6	17
2020	Evaluation	38	40	13	9	0	0	0	78	9	55
2020	Data sciences	56	17	4	18	4	0	0	74	23	23
2020	Policy	43	31	10	10	5	0	0	74	15	19
2020	Other services to the public	39	33	21	7	0	0	0	72	7	15
2020	None of the above	41	45	7	7	0	0	0	86	7	27
2019	Client contact centre	47	47	6	0	0	0	0	94	0	21
2019	Compliance, inspection and enforcement	78	0	15	0	0	7	0	84	0	13
2019	Communications or public affairs	48	30	5	11	5	0	0	78	17	19
2019	Administration and operations	66	27	3	4	0	0	0	93	4	84
2019	Human resources	53	30	10	4	2	1	0	84	6	198
2019	Financial management	78	18	0	0	4	0	0	96	4	24
2019	Information management	27	21	32	12	8	0	0	48	20	15
2019	Information technology	49	20	18	10	4	0	0	69	13	58
2019	Internal audit	40	48	6	0	6	0	0	88	6	18
2019	Evaluation	44	36	13	7	0	0	0	80	7	55
2019	Data sciences	38	39	8	7	5	2	0	79	12	39
2019	Policy	49	40	11	0	0	0	0	89	0	26
2019	Project management	40	43	5	7	5	0	0	83	12	19
2019	Other services to the public	61	9	20	0	0	9	0	78	0	11
2019	None of the above	48	36	4	2	3	2	3	90	6	33
2018	Client contact centre	52	28	14	6	0	0	0	80	6	21
2018	Compliance, inspection and enforcement	18	28	36	9	9	0	0	46	18	11
2018	Communications or public affairs	27	47	12	0	10	4	0	77	11	25
2018	Administration and operations	57	29	8	3	3	0	0	86	6	80
2018	Human resources	39	30	19	7	3	2	1	71	10	149
2018	Financial management	46	50	4	0	0	0	0	96	0	23
2018	Information technology	34	36	10	11	9	0	0	70	20	50
2018	Internal audit	28	21	20	22	8	0	0	50	30	14
2018	Evaluation	48	34	13	2	4	0	0	81	6	47
2018	Data sciences	35	39	13	9	4	0	0	74	13	23
2018	Policy	28	42	10	10	5	0	5	74	15	20
2018	Project management	57	24	6	13	0	0	0	81	13	16
2018	None of the above	41	24	26	9	0	0	0	65	9	29
2017	Client contact centre	23	32	9	23	9	4	0	57	34	22
2017	Compliance, inspection and enforcement	33	20	13	7	27	0	0	53	34	15
2017	Communications or public affairs	15	32	37	11	5	0	0	47	16	19
2017	Administration and operations	48	32	12	6	3	0	0	79	9	92
2017	Human resources	35	42	10	7	4	1	0	79	11	158
2017	Financial management	39	41	20	0	0	0	0	80	0	20
2017	Information technology	32	32	10	13	12	0	0	64	25	59
2017	Internal audit	31	8	30	23	8	0	0	39	31	13
2017	Evaluation	41	28	20	6	5	0	0	69	11	35
2017	Data sciences	33	37	20	5	5	0	0	69	10	19
2017	Policy	31	40	22	0	0	8	0	76	0	13
2017	Project management	36	29	23	0	6	5	0	69	7	17
2017	None of the above	28	41	18	7	6	0	0	69	13	43
2014	Client contact centre	25	40	25	10	0	0	0	65	10	30
2014	Compliance, inspection and enforcement	23	29	23	7	17	0	0	53	24	17
2014	Communications or public affairs	11	62	5	11	11	0	0	73	22	18
2014	Administration and operations	47	36	9	2	4	1	0	85	7	89
2014	Human resources	27	39	19	8	6	1	0	66	15	183
2014	Financial management	46	26	18	10	0	0	0	72	10	21
2014	Information management	34	28	11	5	17	5	0	65	23	18
2014	Information technology	28	36	21	6	7	2	0	66	13	45
2014	Internal audit	28	36	6	18	12	0	0	64	30	17
2014	Evaluation	21	39	19	6	13	2	0	61	19	48
2014	None of the above	22	31	26	14	7	0	0	53	21	54

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	62	38	0	0	0	0	0	100	0	14
2020	Communications or public affairs	56	27	9	9	0	0	0	83	9	25
2020	Administration and operations	50	34	9	7	0	0	0	84	7	86
2020	Human resources	42	29	15	12	1	1	0	72	13	172
2020	Financial management	58	42	0	0	0	0	0	100	0	19
2020	Information management	47	14	0	18	21	0	0	61	39	11
2020	Information technology	40	39	17	2	3	0	0	78	5	40
2020	Internal audit	52	42	0	6	0	0	0	94	6	16
2020	Evaluation	32	45	21	2	0	0	0	77	2	53
2020	Data sciences	61	12	8	18	0	0	0	74	18	23
2020	Policy	53	22	10	5	10	0	0	74	15	19
2020	Other services to the public	39	40	14	7	0	0	0	79	7	15
2020	None of the above	48	31	13	8	0	0	0	79	8	25
2019	Client contact centre	46	48	6	0	0	0	0	94	0	21
2019	Compliance, inspection and enforcement	78	0	22	0	0	0	0	78	0	13
2019	Communications or public affairs	38	40	5	11	5	0	0	78	17	19
2019	Administration and operations	60	29	6	2	1	1	0	90	3	84
2019	Human resources	50	31	10	7	2	0	0	81	9	199
2019	Financial management	71	25	0	0	4	0	0	96	4	24
2019	Information management	21	44	15	7	13	0	0	65	20	15
2019	Information technology	38	29	16	12	5	0	0	67	17	58
2019	Internal audit	48	39	0	6	6	0	0	88	12	18
2019	Evaluation	38	42	20	0	0	0	0	80	0	54
2019	Data sciences	37	40	8	7	5	2	0	79	12	39
2019	Policy	48	44	7	0	0	0	0	93	0	26
2019	Project management	35	42	5	13	5	0	0	77	18	19
2019	Other services to the public	52	19	20	9	0	0	0	70	9	11
2019	None of the above	45	34	12	3	3	2	0	81	7	33
2018	Client contact centre	44	46	10	0	0	0	0	90	0	21
2018	Compliance, inspection and enforcement	18	28	27	27	0	0	0	46	27	11
2018	Communications or public affairs	23	55	8	4	10	0	0	78	14	25
2018	Administration and operations	56	28	10	3	3	0	0	83	7	80
2018	Human resources	36	35	17	8	3	1	1	71	11	149
2018	Financial management	46	46	8	0	0	0	0	92	0	23
2018	Information technology	28	43	12	8	9	0	0	70	17	50
2018	Internal audit	28	27	14	22	8	0	0	56	30	14
2018	Evaluation	41	42	10	0	4	2	0	85	4	48
2018	Data sciences	39	30	18	9	4	0	0	69	13	23
2018	Policy	28	47	10	15	0	0	0	75	15	20
2018	Project management	50	35	6	8	0	0	0	85	8	15
2018	None of the above	37	32	9	22	0	0	0	69	22	30
2017	Client contact centre	18	49	5	15	9	0	5	70	25	22
2017	Compliance, inspection and enforcement	20	33	28	7	13	0	0	53	19	15
2017	Communications or public affairs	20	35	25	15	5	0	0	55	20	20
2017	Administration and operations	47	33	11	4	5	0	0	80	10	92
2017	Human resources	33	42	15	8	2	0	0	76	10	158
2017	Financial management	39	41	15	5	0	0	0	80	5	20
2017	Information technology	38	20	21	9	12	0	0	58	20	60
2017	Internal audit	31	15	23	23	8	0	0	47	31	13
2017	Evaluation	31	40	17	6	5	0	0	71	11	35
2017	Data sciences	32	48	10	5	5	0	0	80	10	19
2017	Policy	31	46	15	8	0	0	0	78	8	13
2017	Project management	24	52	12	0	6	5	0	81	7	17
2017	None of the above	28	41	18	11	2	0	0	69	13	43
2014	Client contact centre	28	40	21	11	0	0	0	68	11	30
2014	Compliance, inspection and enforcement	12	53	12	7	17	0	0	64	24	17
2014	Communications or public affairs	11	56	16	0	16	0	0	67	16	18
2014	Administration and operations	44	43	6	2	4	0	0	87	7	89
2014	Human resources	29	40	17	9	5	0	0	69	14	183
2014	Financial management	57	10	24	10	0	0	0	67	10	21
2014	Information management	34	33	17	0	17	0	0	67	17	18
2014	Information technology	24	47	16	6	7	0	0	71	13	45
2014	Internal audit	29	32	6	19	13	0	0	62	32	16
2014	Evaluation	19	52	15	13	2	0	0	71	15	48
2014	None of the above	22	40	15	16	7	0	0	62	23	54

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	40	0	0	0	0	0	100	0	14
2020	Communications or public affairs	48	27	4	13	4	4	0	78	18	25
2020	Administration and operations	45	27	14	7	6	1	0	73	13	88
2020	Human resources	34	31	15	12	7	1	1	66	19	173
2020	Financial management	70	27	0	0	0	4	0	100	0	19
2020	Information management	38	14	9	0	39	0	0	52	39	11
2020	Information technology	45	23	7	19	5	0	0	68	25	41
2020	Internal audit	42	23	6	13	6	11	0	73	21	17
2020	Evaluation	19	39	27	9	4	2	0	59	13	55
2020	Data sciences	44	22	8	13	10	4	0	68	24	23
2020	Policy	33	25	27	10	5	0	0	58	15	19
2020	Other services to the public	39	14	20	21	0	0	6	56	22	15
2020	None of the above	34	26	17	15	8	0	0	60	23	27
2019	Client contact centre	52	24	18	0	6	0	0	76	6	21
2019	Compliance, inspection and enforcement	70	15	0	7	7	0	0	85	15	13
2019	Communications or public affairs	37	25	11	16	11	0	0	62	27	19
2019	Administration and operations	53	19	12	8	3	3	1	75	12	84
2019	Human resources	40	24	13	11	7	5	0	67	19	199
2019	Financial management	63	17	11	0	4	5	0	84	4	24
2019	Information management	0	0	58	15	20	7	0	0	38	15
2019	Information technology	34	20	16	12	12	5	0	58	26	58
2019	Internal audit	22	26	16	25	5	0	6	51	32	18
2019	Evaluation	25	25	15	22	7	6	0	54	31	55
2019	Data sciences	33	20	16	8	20	2	0	55	29	39
2019	Policy	45	23	11	11	7	4	0	70	19	26
2019	Project management	47	36	0	5	12	0	0	83	17	19
2019	Other services to the public	31	19	19	9	6	17	0	60	18	12
2019	None of the above	52	3	24	10	6	5	0	58	17	33
2018	Client contact centre	44	39	8	4	0	4	0	87	4	21
2018	Compliance, inspection and enforcement	9	18	9	46	18	0	0	27	64	11
2018	Communications or public affairs	19	35	12	8	14	8	4	62	25	25
2018	Administration and operations	50	17	14	6	10	2	0	69	17	81
2018	Human resources	32	21	20	15	8	3	1	55	24	150
2018	Financial management	38	43	0	6	8	0	4	85	15	23
2018	Information technology	24	28	20	8	13	4	2	55	23	50
2018	Internal audit	14	21	21	30	14	0	0	35	44	14
2018	Evaluation	34	29	16	4	6	10	0	70	11	48
2018	Data sciences	17	30	26	9	13	4	0	50	23	23
2018	Policy	24	19	19	19	10	8	0	47	32	20
2018	Project management	29	24	39	8	0	0	0	53	8	16
2018	None of the above	36	25	12	12	5	10	0	67	19	30
2017	Client contact centre	14	39	29	0	13	5	0	56	14	22
2017	Compliance, inspection and enforcement	33	20	0	13	27	7	0	57	43	15
2017	Communications or public affairs	25	25	10	41	0	0	0	50	41	20
2017	Administration and operations	33	26	13	11	11	4	2	63	23	92
2017	Human resources	33	23	19	9	9	6	1	61	19	158
2017	Financial management	44	25	15	11	5	0	0	68	16	20
2017	Information technology	33	12	18	12	17	5	3	49	31	60
2017	Internal audit	16	8	23	23	31	0	0	23	53	13
2017	Evaluation	28	22	24	8	11	5	0	53	21	35
2017	Data sciences	22	26	17	5	25	0	5	50	32	19
2017	Policy	16	46	16	15	7	0	0	62	22	13
2017	Project management	12	24	36	6	6	16	0	42	15	17
2017	None of the above	31	16	21	13	16	2	0	48	30	43
2014	Client contact centre	30	23	30	10	4	0	4	54	15	30
2014	Compliance, inspection and enforcement	17	24	17	17	24	0	0	41	41	17
2014	Communications or public affairs	17	44	12	11	11	0	5	64	23	18
2014	Administration and operations	43	19	15	11	8	3	1	65	19	89
2014	Human resources	25	28	17	13	14	2	1	55	28	183
2014	Financial management	32	30	10	19	0	9	0	68	21	21
2014	Information management	39	16	6	16	22	0	0	56	39	18
2014	Information technology	24	26	12	18	16	4	0	53	35	44
2014	Internal audit	12	6	24	29	18	6	6	20	53	17
2014	Evaluation	25	23	17	8	21	6	0	51	31	48
2014	None of the above	23	22	9	20	16	9	0	50	40	54

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Client contact centre	26	47	26	14
2020	Communications or public affairs	41	27	32	25
2020	Administration and operations	39	29	32	88
2020	Human resources	47	26	27	173
2020	Financial management	51	38	11	20
2020	Information management	46	31	23	11
2020	Information technology	34	47	19	41
2020	Internal audit	66	11	23	17
2020	Evaluation	16	39	45	55
2020	Data sciences	25	48	28	23
2020	Policy	40	26	34	19
2020	Other services to the public	46	27	27	15
2020	None of the above	25	34	41	27
2019	Client contact centre	21	35	44	21
2019	Compliance, inspection and enforcement	15	44	41	13
2019	Communications or public affairs	36	26	38	20
2019	Administration and operations	43	21	36	83
2019	Human resources	42	23	36	198
2019	Financial management	42	28	31	24
2019	Information management	65	8	27	15
2019	Information technology	42	24	33	59
2019	Internal audit	51	0	49	18
2019	Evaluation	28	30	42	55
2019	Data sciences	59	27	14	39
2019	Policy	36	33	31	26
2019	Project management	42	28	30	19
2019	Other services to the public	44	39	17	12
2019	None of the above	43	41	17	33
2018	Client contact centre	33	49	18	21
2018	Compliance, inspection and enforcement	41	17	41	12
2018	Communications or public affairs	34	23	43	25
2018	Administration and operations	47	21	31	81
2018	Human resources	41	19	40	150
2018	Financial management	37	32	31	23
2018	Information technology	46	25	28	50
2018	Internal audit	66	14	20	14
2018	Evaluation	14	54	32	49
2018	Data sciences	35	31	34	23
2018	Policy	38	28	33	20
2018	Project management	64	17	18	16
2018	None of the above	29	42	29	30
2017	Client contact centre	22	32	46	22
2017	Compliance, inspection and enforcement	60	13	26	15
2017	Communications or public affairs	50	20	30	20
2017	Administration and operations	44	23	34	92
2017	Human resources	38	22	39	158
2017	Financial management	40	30	30	20
2017	Information management	27	20	53	10
2017	Information technology	33	34	33	60
2017	Internal audit	70	8	22	13
2017	Evaluation	33	36	30	35
2017	Data sciences	46	32	22	19
2017	Policy	53	23	24	13
2017	Project management	59	6	35	17
2017	None of the above	20	36	44	43
2014	Client contact centre	44	40	17	30
2014	Compliance, inspection and enforcement	47	29	24	17
2014	Communications or public affairs	28	28	45	18
2014	Administration and operations	39	39	23	89
2014	Human resources	47	25	29	183
2014	Financial management	28	34	38	21
2014	Information management	39	39	22	18
2014	Information technology	41	34	25	45
2014	Internal audit	71	6	24	17
2014	Evaluation	34	35	31	48
2014	None of the above	44	20	36	54

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Communications or public affairs	11	21	49	11	0	9	10
2020	Administration and operations	9	29	53	0	0	9	34
2020	Human resources	13	28	55	3	0	1	82
2020	Financial management	20	40	22	0	7	11	10
2020	Information technology	8	24	53	0	7	8	14
2020	Internal audit	11	11	71	0	7	0	11
2019	Administration and operations	8	45	28	0	6	12	35
2019	Human resources	6	23	48	3	10	10	79
2019	Financial management	31	39	7	9	13	0	10
2019	Information management	7	18	45	0	22	7	10
2019	Information technology	4	7	47	4	25	13	26
2019	Evaluation	13	6	67	0	7	6	15
2019	Data sciences	0	20	41	0	35	4	22
2019	Policy	20	10	60	0	0	10	10
2019	None of the above	16	16	61	0	0	7	14
2018	Administration and operations	10	29	43	2	13	2	37
2018	Human resources	6	33	55	2	0	3	60
2018	Information technology	9	26	41	4	16	4	23
2018	Project management	0	28	49	0	23	0	10
2017	Communications or public affairs	28	10	41	0	21	0	10
2017	Administration and operations	8	27	50	2	3	10	40
2017	Human resources	16	12	62	2	3	5	60
2017	Information technology	10	9	61	4	10	5	20
2017	Evaluation	18	27	39	0	0	16	11
2017	Project management	0	0	78	0	11	11	10
2014	Client contact centre	23	8	53	0	9999	15	13
2014	Administration and operations	11	19	62	0	9999	8	36
2014	Human resources	17	15	65	1	9999	2	85
2014	Information technology	6	16	59	15	9999	4	19
2014	Internal audit	0	24	51	0	9999	25	12
2014	Evaluation	0	19	63	12	9999	6	16
2014	None of the above	12	13	50	16	9999	9	24

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	10	90	173
2020	Financial management	0	100	20
2020	Information technology	12	88	41
2020	Evaluation	11	89	55
2019	Client contact centre	28	72	21
2019	Administration and operations	9	91	84
2019	Human resources	8	92	200
2019	Information technology	12	88	59
2018	Administration and operations	11	89	81
2018	Human resources	14	86	150
2018	Information technology	18	82	50
2018	Evaluation	14	86	49
2018	None of the above	20	80	30

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	33	67	18
2018	Human resources	50	50	20

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	64	36	18
2019	Human resources	69	31	16
2018	Human resources	49	51	20

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Human resources	100	18
2019	Human resources	100	16
2018	Administration and operations	100	10
2018	Human resources	100	20

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	No (%)	Total responses
2020	Human resources	100	18
2019	Human resources	100	16
2018	Administration and operations	100	10

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10
2018	Human resources	0	100	20

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Human resources	41	59	16
2018	Human resources	28	72	21

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Human resources	59	41	16
2018	Human resources	46	54	21

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	44	56	18
2019	Human resources	48	52	16
2018	Human resources	35	65	21

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	33	67	18
2019	Human resources	36	64	16
2018	Human resources	43	57	21

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Human resources	32	68	16
2018	Human resources	23	77	21

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	72	28	18
2019	Human resources	48	52	16
2018	Human resources	48	52	21

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	31	69	18
2019	Human resources	31	69	16
2018	Human resources	27	73	21

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2020	Human resources	100	18
2019	Human resources	100	16
2018	Administration and operations	100	10
2018	Human resources	100	21

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	18

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	37	63	18
2019	Human resources	42	58	16
2018	Human resources	36	64	21

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	68	32	18
2019	Human resources	37	63	15
2018	Human resources	62	38	21

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	39	61	18
2018	Administration and operations	53	47	10

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	No (%)	Total responses
2020	Human resources	100	18
2019	Human resources	100	15
2018	Human resources	100	21

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	No (%)	Total responses
2020	Human resources	100	18
2019	Human resources	100	15
2018	Administration and operations	100	10

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	33	67	18

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Human resources	38	62	15

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Human resources	27	73	21

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Human resources	24	76	19

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10
2018	Human resources	28	72	19

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	18
2018	Administration and operations	0	100	10

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Human resources	0	100	15

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	42	58	18
2019	Human resources	49	51	15
2018	Human resources	30	70	19

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2020	Human resources	100	18
2019	Human resources	100	15
2018	Administration and operations	100	10
2018	Human resources	100	19

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	55	45	18
2019	Human resources	57	43	15
2018	Human resources	30	70	19

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Human resources	0	100	15

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	18

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	13	27	14	0	0	39	7	74	0	14
2020	Communications or public affairs	32	24	13	4	4	15	7	73	11	25
2020	Administration and operations	25	17	13	1	1	37	6	74	4	87
2020	Human resources	18	15	14	3	1	40	11	65	8	173
2020	Financial management	40	9	5	0	0	33	14	91	0	20
2020	Information management	30	15	16	7	23	9	0	50	33	11
2020	Information technology	32	10	18	3	11	23	4	57	19	40
2020	Internal audit	26	16	17	0	6	26	10	64	9	17
2020	Evaluation	10	13	11	15	2	39	11	46	33	55
2020	Data sciences	18	14	22	0	0	32	14	59	0	22
2020	Policy	15	10	5	5	0	47	17	71	15	19
2020	Other services to the public	28	20	6	15	0	31	0	70	21	15
2020	None of the above	16	8	14	0	8	43	11	51	17	27
2019	Client contact centre	14	36	17	10	0	23	0	66	12	21
2019	Compliance, inspection and enforcement	11	7	22	7	0	44	7	39	15	13
2019	Communications or public affairs	10	13	15	15	11	30	5	36	40	20
2019	Administration and operations	20	20	13	4	1	27	16	69	8	83
2019	Human resources	19	10	15	8	3	41	5	53	19	199
2019	Financial management	10	4	16	4	0	35	30	42	12	24
2019	Information management	9	6	21	6	8	50	0	29	28	15
2019	Information technology	29	12	17	4	11	21	7	56	20	58
2019	Internal audit	25	15	10	11	6	33	0	59	26	18
2019	Evaluation	10	11	9	12	3	35	20	45	35	55
2019	Data sciences	10	11	10	0	2	56	12	63	7	39
2019	Policy	23	14	18	0	4	33	8	63	6	26
2019	Project management	22	10	25	5	11	28	0	44	22	19
2019	Other services to the public	19	21	11	8	0	33	9	68	14	12
2019	None of the above	11	12	30	3	0	30	14	40	6	33
2018	Client contact centre	18	25	30	4	0	17	6	56	6	20
2018	Compliance, inspection and enforcement	8	17	8	8	25	34	0	38	50	12
2018	Communications or public affairs	7	16	12	18	8	31	8	38	43	25
2018	Administration and operations	26	8	17	7	4	35	2	55	17	79
2018	Human resources	12	19	19	8	1	36	4	52	15	148
2018	Financial management	16	28	8	4	8	30	6	69	19	23
2018	Information technology	20	16	23	0	7	30	4	54	11	50
2018	Internal audit	8	15	23	15	17	22	0	31	40	13
2018	Evaluation	15	14	14	2	6	44	4	57	16	49
2018	Data sciences	9	26	9	9	9	30	9	57	29	23
2018	Policy	5	24	9	5	10	28	18	54	28	20
2018	Project management	23	12	20	6	0	30	9	58	10	16
2018	None of the above	9	10	22	6	0	47	7	40	13	30
2017	Client contact centre	10	24	16	4	19	23	4	46	32	21
2017	Compliance, inspection and enforcement	0	20	21	7	7	39	7	37	24	15
2017	Communications or public affairs	14	15	21	5	5	30	10	49	17	20
2017	Administration and operations	18	19	16	4	5	31	6	59	15	92
2017	Human resources	12	15	12	7	4	40	9	54	22	158
2017	Financial management	9	40	25	0	0	25	0	66	0	20
2017	Information management	11	49	12	9	19	0	0	60	28	10
2017	Information technology	18	12	14	3	5	40	8	58	16	60
2017	Internal audit	8	31	22	15	8	16	0	46	28	13
2017	Evaluation	15	16	9	11	3	36	9	58	26	35
2017	Data sciences	11	27	16	10	10	21	5	51	27	19
2017	Policy	15	24	15	7	0	38	0	64	11	13
2017	Project management	6	18	24	0	0	46	6	50	0	17
2017	None of the above	20	13	5	7	9	37	10	62	29	43
2014	Client contact centre	10	13	31	4	0	24	18	40	6	30
2014	Compliance, inspection and enforcement	12	6	30	11	6	29	6	27	26	17
2014	Communications or public affairs	5	17	28	0	0	45	5	44	0	18
2014	Administration and operations	26	19	15	3	5	23	8	66	12	89
2014	Human resources	12	12	15	7	3	40	10	49	20	183
2014	Financial management	34	10	19	0	0	33	4	69	0	21
2014	Information management	17	11	11	6	11	33	11	50	30	18
2014	Information technology	19	14	16	7	7	26	12	52	22	45
2014	Internal audit	12	5	48	6	0	30	0	24	8	17
2014	Evaluation	6	19	6	9	6	45	8	55	32	48
2014	None of the above	15	13	17	11	1	29	13	48	22	54

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	55	0	0	0	0	0	100	0	14
2020	Communications or public affairs	46	30	13	4	0	7	0	82	5	25
2020	Administration and operations	50	29	10	1	1	8	0	86	3	88
2020	Human resources	40	35	14	3	0	7	1	82	3	173
2020	Financial management	65	30	5	0	0	0	0	95	0	20
2020	Information management	38	14	18	16	14	0	0	52	30	11
2020	Information technology	51	25	7	6	6	5	0	80	12	40
2020	Internal audit	49	34	6	6	6	0	0	83	12	17
2020	Evaluation	29	33	17	8	4	10	0	69	12	55
2020	Data sciences	41	41	5	5	0	9	0	90	5	22
2020	Policy	45	28	16	11	0	0	0	73	11	18
2020	Other services to the public	28	32	25	15	0	0	0	60	15	15
2020	None of the above	35	33	13	8	0	11	0	76	9	27
2019	Client contact centre	41	44	6	3	0	6	0	90	4	21
2019	Compliance, inspection and enforcement	26	30	30	0	0	15	0	65	0	13
2019	Communications or public affairs	25	19	35	16	0	5	0	46	17	20
2019	Administration and operations	43	34	12	2	0	7	1	85	2	84
2019	Human resources	42	33	11	3	1	9	1	83	5	198
2019	Financial management	36	29	17	4	0	10	4	76	5	24
2019	Information management	30	24	21	6	13	6	0	57	20	15
2019	Information technology	44	20	20	4	5	7	0	69	10	59
2019	Internal audit	37	45	5	0	6	6	0	88	7	18
2019	Evaluation	31	35	9	14	0	10	2	74	16	55
2019	Data sciences	39	29	10	0	0	22	0	88	0	39
2019	Policy	49	47	0	0	4	0	0	96	4	26
2019	Project management	27	41	5	13	5	10	0	74	20	19
2019	Other services to the public	52	32	0	8	0	8	0	91	9	12
2019	None of the above	36	47	6	0	0	9	3	94	0	33
2018	Client contact centre	50	23	16	4	0	6	0	78	5	20
2018	Compliance, inspection and enforcement	26	33	8	25	0	8	0	64	27	12
2018	Communications or public affairs	19	39	14	12	4	12	0	66	18	25
2018	Administration and operations	48	26	12	7	2	4	0	77	10	79
2018	Human resources	31	34	14	4	1	15	1	77	6	149
2018	Financial management	34	48	4	4	4	6	0	87	8	23
2018	Information technology	38	28	12	2	5	15	0	77	9	50
2018	Internal audit	23	46	7	7	8	8	0	75	17	13
2018	Evaluation	27	34	12	2	6	14	4	75	10	49
2018	Data sciences	35	26	4	13	4	17	0	74	21	23
2018	Policy	36	34	15	5	0	10	0	78	5	20
2018	Project management	41	18	15	8	0	18	0	72	10	16
2018	None of the above	22	23	25	10	0	12	7	57	12	30
2017	Client contact centre	15	42	10	9	5	18	0	70	17	21
2017	Compliance, inspection and enforcement	13	13	34	26	0	13	0	30	30	15
2017	Communications or public affairs	24	30	26	10	0	10	0	60	11	20
2017	Administration and operations	33	34	15	5	1	9	3	76	6	92
2017	Human resources	30	33	14	6	1	15	2	75	7	158
2017	Financial management	29	45	10	10	0	6	0	79	10	20
2017	Information management	11	40	31	11	8	0	0	51	19	10
2017	Information technology	35	22	19	5	3	14	2	68	10	60
2017	Internal audit	16	30	38	8	0	8	0	50	9	13
2017	Evaluation	21	39	17	6	3	14	0	70	10	35
2017	Data sciences	37	27	15	0	10	11	0	71	11	19
2017	Policy	15	55	0	8	0	23	0	90	10	13
2017	Project management	12	41	24	0	0	23	0	69	0	17
2017	None of the above	41	30	5	7	6	9	3	80	15	43
2014	Client contact centre	14	50	22	0	0	11	3	74	0	30
2014	Compliance, inspection and enforcement	6	17	41	12	0	17	6	30	16	17
2014	Communications or public affairs	5	50	22	0	0	23	0	72	0	18
2014	Administration and operations	33	37	14	3	2	7	3	78	6	89
2014	Human resources	22	29	19	8	3	19	2	63	13	183
2014	Financial management	44	19	18	0	0	18	0	77	0	21
2014	Information management	28	22	11	0	11	22	6	69	16	18
2014	Information technology	28	32	14	7	5	15	0	70	13	45
2014	Internal audit	17	19	23	12	6	24	0	47	23	17
2014	Evaluation	23	25	14	8	4	21	4	64	17	48
2014	None of the above	20	25	20	7	1	26	0	61	12	54

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	0	100	14
2020	Human resources	6	94	173
2020	Information technology	22	78	41
2019	Compliance, inspection and enforcement	0	100	13
2019	Human resources	8	92	200
2019	Financial management	0	100	24
2019	Information technology	16	84	59
2019	Evaluation	9	91	55
2019	Other services to the public	0	100	12
2019	None of the above	15	85	33
2018	Client contact centre	0	100	21
2018	Human resources	5	95	150
2018	Information technology	15	85	50
2018	None of the above	0	100	30

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	10

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Human resources	100	10
2019	Human resources	100	16
2019	Information technology	100	10

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	10
2019	Human resources	0	100	16

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Human resources	0	100	16
2019	Information technology	0	100	10

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Information technology	0	100	10

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	10

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	10
2019	Human resources	0	100	15

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	10
2019	Human resources	0	100	15

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Human resources	0	100	15

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Human resources	32	68	15

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	10
2019	Human resources	0	100	15

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Human resources	41	59	15

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	10
2019	Human resources	0	100	15

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	10

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	10

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	10
2019	Human resources	0	100	15

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	10

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	10

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Human resources	38	62	15

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	10

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	10

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	10

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	51	49	10

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Human resources	0	100	10

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	13	27	0	0	0	54	7	100	0	14
2020	Communications or public affairs	34	25	16	0	4	16	4	74	6	24
2020	Administration and operations	27	18	10	1	0	36	7	80	2	88
2020	Human resources	18	14	13	2	0	43	11	69	3	172
2020	Financial management	43	5	5	0	5	37	6	84	8	20
2020	Information management	30	31	0	0	31	0	8	66	34	11
2020	Information technology	24	12	22	3	11	24	4	50	19	41
2020	Internal audit	19	5	11	0	12	43	10	51	25	17
2020	Evaluation	12	11	18	7	0	43	9	47	15	55
2020	Data sciences	23	21	13	4	0	26	13	72	7	23
2020	Policy	25	0	5	5	0	47	17	71	15	19
2020	Other services to the public	28	16	14	0	0	34	8	76	0	14
2020	None of the above	8	13	15	0	4	49	11	53	10	26
2019	Client contact centre	30	27	13	0	0	23	6	81	0	21
2019	Compliance, inspection and enforcement	0	7	22	0	0	52	19	25	0	13
2019	Communications or public affairs	16	4	27	11	0	37	5	34	20	19
2019	Administration and operations	27	17	8	2	0	32	13	82	4	84
2019	Human resources	19	12	17	4	1	41	6	59	9	200
2019	Financial management	12	15	13	4	0	36	20	61	10	24
2019	Information management	17	6	13	0	8	56	0	53	19	15
2019	Information technology	22	18	15	7	4	30	5	61	15	59
2019	Internal audit	25	15	22	0	0	38	0	64	0	18
2019	Evaluation	15	11	11	2	2	43	16	65	8	55
2019	Data sciences	2	16	7	0	0	63	12	72	0	39
2019	Policy	30	11	11	4	0	36	8	74	7	26
2019	Project management	27	11	12	5	15	26	5	54	29	19
2019	Other services to the public	19	15	17	0	0	33	17	66	0	12
2019	None of the above	12	6	25	3	2	40	12	37	12	33
2018	Client contact centre	33	13	33	0	0	21	0	58	0	21
2018	Compliance, inspection and enforcement	17	17	8	8	8	42	0	57	28	12
2018	Communications or public affairs	8	20	15	4	6	39	8	52	19	25
2018	Administration and operations	27	10	19	1	1	35	6	64	4	80
2018	Human resources	11	13	23	1	1	45	6	49	4	150
2018	Financial management	26	18	8	8	4	30	6	69	19	23
2018	Information technology	20	18	23	0	7	32	0	55	11	50
2018	Internal audit	8	14	35	7	15	21	0	28	28	14
2018	Evaluation	16	16	12	2	2	47	4	66	8	48
2018	Data sciences	14	14	9	5	5	40	14	60	20	22
2018	Policy	10	10	34	5	0	37	5	33	8	20
2018	Project management	23	6	20	6	5	30	9	48	19	16
2018	None of the above	21	10	15	3	0	47	4	65	5	30
2017	Client contact centre	15	9	24	5	5	37	5	41	17	21
2017	Compliance, inspection and enforcement	0	13	14	7	13	33	20	29	41	15
2017	Communications or public affairs	5	10	11	0	0	70	5	58	0	20
2017	Administration and operations	17	20	15	1	2	36	9	68	6	92
2017	Human resources	10	11	16	4	1	47	12	51	10	158
2017	Financial management	20	20	21	0	0	25	14	65	0	20
2017	Information management	29	9	20	0	20	21	0	49	25	10
2017	Information technology	23	12	14	3	2	43	3	66	9	60
2017	Internal audit	16	23	30	8	0	24	0	50	10	13
2017	Evaluation	17	21	11	0	6	36	9	68	11	35
2017	Data sciences	10	32	15	0	5	37	0	68	8	19
2017	Policy	22	9	8	7	0	46	8	68	15	13
2017	Project management	0	25	12	0	6	34	24	58	15	17
2017	None of the above	23	18	11	4	5	33	7	68	15	43
2014	Client contact centre	10	17	22	4	0	37	10	51	7	30
2014	Compliance, inspection and enforcement	6	17	24	0	0	35	17	49	0	17
2014	Communications or public affairs	5	22	17	0	0	56	0	62	0	18
2014	Administration and operations	28	16	9	3	0	34	9	79	6	89
2014	Human resources	13	12	10	2	1	50	12	65	8	183
2014	Financial management	23	15	15	0	0	42	4	72	0	21
2014	Information management	12	16	11	0	17	28	17	50	30	18
2014	Information technology	14	21	14	2	0	38	11	69	5	45
2014	Internal audit	6	6	36	0	0	47	6	25	0	17
2014	Evaluation	11	10	12	0	4	50	12	56	11	48
2014	None of the above	9	5	22	4	3	45	12	33	17	54

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	48	7	0	0	0	0	93	0	14
2020	Communications or public affairs	46	34	9	4	0	7	0	86	5	25
2020	Administration and operations	51	29	8	0	0	10	1	91	0	88
2020	Human resources	41	41	10	2	0	6	1	88	2	173
2020	Financial management	60	26	5	0	0	10	0	95	0	20
2020	Information management	38	14	16	9	23	0	0	52	31	11
2020	Information technology	53	17	15	3	5	7	0	75	9	41
2020	Internal audit	59	23	6	0	12	0	0	83	12	17
2020	Evaluation	35	27	24	4	2	9	0	68	6	55
2020	Data sciences	52	31	4	0	0	13	0	95	0	23
2020	Policy	53	32	5	10	0	0	0	85	10	19
2020	Other services to the public	27	34	26	0	0	14	0	70	0	15
2020	None of the above	28	43	15	0	0	15	0	83	0	26
2019	Client contact centre	43	38	13	0	0	0	6	86	0	21
2019	Compliance, inspection and enforcement	33	22	22	0	0	22	0	71	0	13
2019	Communications or public affairs	25	39	26	6	0	5	0	67	6	20
2019	Administration and operations	50	30	14	0	0	5	1	86	0	84
2019	Human resources	45	31	10	3	2	8	0	84	5	199
2019	Financial management	30	32	17	0	0	14	7	78	0	24
2019	Information management	24	23	20	0	13	21	0	59	16	15
2019	Information technology	42	20	20	7	2	9	0	69	9	59
2019	Internal audit	52	37	5	0	0	6	0	95	0	18
2019	Evaluation	39	34	14	2	0	9	2	82	2	55
2019	Data sciences	41	23	12	0	0	25	0	84	0	39
2019	Policy	42	47	4	4	0	4	0	92	4	26
2019	Project management	27	34	12	0	16	11	0	68	18	19
2019	Other services to the public	83	17	0	0	0	0	0	100	0	12
2019	None of the above	35	34	20	0	2	6	3	76	3	33
2018	Client contact centre	44	34	16	0	0	6	0	83	0	21
2018	Compliance, inspection and enforcement	26	33	8	8	8	16	0	70	20	12
2018	Communications or public affairs	19	47	12	0	10	12	0	75	12	25
2018	Administration and operations	46	28	14	1	1	10	0	82	3	80
2018	Human resources	32	30	17	3	0	18	1	76	4	150
2018	Financial management	40	37	4	8	4	6	0	83	13	23
2018	Information technology	32	38	10	2	7	10	0	78	11	50
2018	Internal audit	15	56	14	0	8	8	0	77	8	14
2018	Evaluation	30	33	12	2	4	16	2	77	8	48
2018	Data sciences	55	18	5	5	5	13	0	84	11	22
2018	Policy	46	34	5	5	0	10	0	89	5	20
2018	Project management	41	6	15	14	5	18	0	58	23	16
2018	None of the above	29	34	11	0	3	19	4	81	5	30
2017	Client contact centre	24	28	19	5	5	19	0	65	12	21
2017	Compliance, inspection and enforcement	13	34	14	7	7	19	7	63	18	15
2017	Communications or public affairs	14	55	11	5	0	14	0	81	6	20
2017	Administration and operations	34	42	9	0	2	9	4	88	2	92
2017	Human resources	31	31	16	3	1	15	2	76	5	158
2017	Financial management	29	47	20	0	0	0	5	79	0	20
2017	Information management	29	27	12	11	0	21	0	72	13	10
2017	Information technology	44	20	15	3	2	14	2	76	6	60
2017	Internal audit	24	29	31	8	0	8	0	58	9	13
2017	Evaluation	23	38	17	0	6	15	0	72	7	34
2017	Data sciences	26	49	15	0	5	5	0	79	5	19
2017	Policy	30	39	8	8	0	15	0	82	9	13
2017	Project management	6	36	24	0	12	16	6	54	16	17
2017	None of the above	41	26	13	4	5	11	0	75	10	43
2014	Client contact centre	23	50	16	0	0	7	3	82	0	30
2014	Compliance, inspection and enforcement	6	29	36	0	0	23	6	50	0	17
2014	Communications or public affairs	5	33	22	5	0	34	0	59	8	18
2014	Administration and operations	36	33	11	1	2	16	1	83	4	89
2014	Human resources	26	31	14	2	1	24	2	76	5	182
2014	Financial management	28	29	10	0	0	33	0	85	0	21
2014	Information management	33	22	0	0	17	22	6	77	23	18
2014	Information technology	25	41	9	2	0	22	0	85	3	45
2014	Internal audit	11	48	18	0	0	23	0	76	0	17
2014	Evaluation	23	31	19	2	4	19	2	68	8	48
2014	None of the above	24	22	20	5	3	26	0	62	11	54

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	20	11	22	34	13	0	0	31	47	14
2020	Communications or public affairs	38	9	37	8	9	0	0	47	17	25
2020	Administration and operations	31	17	18	17	15	1	1	49	32	88
2020	Human resources	30	19	17	14	16	0	4	51	32	172
2020	Financial management	18	32	16	19	11	0	3	51	32	20
2020	Information management	30	24	21	0	25	0	0	54	25	11
2020	Information technology	42	9	24	8	11	0	5	55	20	41
2020	Internal audit	44	6	15	13	22	0	0	50	35	17
2020	Evaluation	38	17	25	2	17	0	2	56	19	55
2020	Data sciences	46	23	22	9	0	0	0	69	9	23
2020	Policy	32	15	10	10	33	0	0	47	43	19
2020	Other services to the public	12	19	21	28	13	6	0	33	44	15
2020	None of the above	33	22	11	16	12	3	3	59	29	27

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	28	40	0	0	0	0	60	0	14
2020	Communications or public affairs	28	34	17	10	7	4	0	65	18	25
2020	Administration and operations	32	21	23	13	8	1	1	55	21	87
2020	Human resources	31	35	15	8	11	0	0	66	19	172
2020	Financial management	19	42	33	0	0	0	6	65	0	20
2020	Information management	47	14	21	0	18	0	0	61	18	11
2020	Information technology	29	34	13	14	5	3	3	67	20	41
2020	Internal audit	6	32	27	24	11	0	0	38	35	17
2020	Evaluation	24	22	25	14	14	0	0	47	29	55
2020	Data sciences	18	51	17	15	0	0	0	69	15	23
2020	Policy	36	15	22	21	0	0	5	55	22	19
2020	Other services to the public	26	20	19	14	13	8	0	50	30	15
2020	None of the above	40	34	14	4	8	0	0	74	12	27
2019	Client contact centre	44	13	33	0	10	0	0	57	10	21
2019	Compliance, inspection and enforcement	33	22	0	22	22	0	0	56	44	13
2019	Communications or public affairs	26	22	27	5	20	0	0	48	26	19
2019	Administration and operations	14	36	33	10	6	0	1	52	15	84
2019	Human resources	20	27	29	11	13	0	0	47	24	199
2019	Financial management	38	26	23	9	0	0	4	67	9	24
2019	Information management	20	12	25	19	23	0	0	32	42	15
2019	Information technology	35	19	10	12	20	0	4	56	34	58
2019	Internal audit	35	26	17	6	10	0	6	64	17	18
2019	Evaluation	11	31	20	15	23	0	0	42	38	55
2019	Data sciences	36	23	16	10	13	0	2	61	23	39
2019	Policy	22	26	22	12	18	0	0	48	30	26
2019	Project management	22	37	20	5	16	0	0	59	21	19
2019	Other services to the public	20	9	28	8	35	0	0	29	43	12
2019	None of the above	18	29	25	12	12	4	0	49	25	33
2018	Client contact centre	29	27	25	8	11	0	0	56	19	21
2018	Compliance, inspection and enforcement	9	46	0	27	18	0	0	55	45	11
2018	Communications or public affairs	31	23	22	12	8	0	4	56	20	25
2018	Administration and operations	23	23	29	10	12	1	1	47	23	81
2018	Human resources	13	24	25	21	14	1	2	38	37	150
2018	Financial management	25	22	20	12	21	0	0	48	33	23
2018	Information technology	25	14	31	8	18	2	2	40	27	50
2018	Internal audit	21	43	15	14	7	0	0	64	21	14
2018	Evaluation	12	10	28	21	24	0	4	23	47	49
2018	Data sciences	30	30	18	4	18	0	0	60	22	23
2018	Policy	0	37	20	20	13	0	10	41	37	20
2018	Project management	32	18	24	21	6	0	0	49	27	16
2018	None of the above	17	10	38	13	19	0	4	27	34	30
2017	Client contact centre	15	10	23	22	21	0	10	27	48	22
2017	Compliance, inspection and enforcement	13	19	13	7	34	0	13	38	47	15
2017	Communications or public affairs	11	38	21	16	15	0	0	48	31	19
2017	Administration and operations	14	18	24	18	20	0	6	34	41	92
2017	Human resources	17	22	26	18	16	0	1	39	34	157
2017	Financial management	14	10	16	20	35	0	5	26	58	20
2017	Information management	39	29	0	9	11	0	12	77	23	10
2017	Information technology	17	34	18	13	12	0	5	54	27	58
2017	Internal audit	31	23	15	22	8	0	0	55	30	13
2017	Evaluation	3	15	31	17	35	0	0	17	52	35
2017	Data sciences	25	43	10	10	11	0	0	69	21	19
2017	Policy	0	46	8	16	22	8	0	50	42	13
2017	Project management	18	48	12	0	17	0	6	70	18	17
2017	None of the above	20	18	23	14	22	3	0	39	37	43

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	51	27	15	0	0	0	58	15	14
2020	Communications or public affairs	24	32	13	13	19	0	0	56	31	25
2020	Administration and operations	29	31	18	15	7	1	0	60	22	88
2020	Human resources	16	24	24	20	16	0	0	40	36	173
2020	Financial management	17	21	16	42	3	0	0	38	46	20
2020	Information management	54	28	0	0	18	0	0	82	18	11
2020	Information technology	22	29	23	11	14	3	0	51	25	41
2020	Internal audit	13	36	46	5	0	0	0	49	5	17
2020	Evaluation	31	40	15	13	2	0	0	70	15	55
2020	Data sciences	23	39	18	12	9	0	0	62	20	23
2020	Policy	21	36	28	5	10	0	0	57	15	19
2020	Other services to the public	26	25	20	28	0	0	0	51	28	15
2020	None of the above	27	28	26	7	12	0	0	55	19	26
2019	Client contact centre	29	47	15	4	4	0	0	77	8	21
2019	Compliance, inspection and enforcement	33	22	22	15	7	0	0	56	22	13
2019	Communications or public affairs	26	15	45	6	8	0	0	42	14	20
2019	Administration and operations	34	31	28	2	5	0	0	65	7	84
2019	Human resources	23	27	23	18	8	1	0	50	27	199
2019	Financial management	15	56	12	8	9	0	0	72	17	24
2019	Information management	31	26	5	5	34	0	0	57	39	15
2019	Information technology	31	22	15	19	10	0	2	55	30	58
2019	Internal audit	35	26	40	0	0	0	0	60	0	18
2019	Evaluation	27	21	32	16	4	0	0	48	20	55
2019	Data sciences	28	38	17	5	12	0	0	66	17	39
2019	Policy	45	15	25	7	7	0	0	60	15	26
2019	Project management	29	31	31	9	0	0	0	60	9	19
2019	Other services to the public	38	26	17	19	0	0	0	64	19	12
2019	None of the above	30	22	15	15	14	4	0	54	31	33
2018	Client contact centre	21	38	27	14	0	0	0	59	14	21
2018	Compliance, inspection and enforcement	25	34	16	0	25	0	0	59	25	12
2018	Communications or public affairs	12	31	23	18	16	0	0	43	34	25
2018	Administration and operations	24	29	29	14	3	0	1	54	17	81
2018	Human resources	13	29	26	15	15	0	2	43	31	150
2018	Financial management	22	34	22	12	10	0	0	56	22	23
2018	Information technology	20	11	28	22	14	2	2	33	38	50
2018	Internal audit	15	42	21	22	0	0	0	57	22	14
2018	Evaluation	23	28	28	12	6	0	2	53	19	49
2018	Data sciences	27	26	17	26	4	0	0	52	30	23
2018	Policy	31	44	15	5	5	0	0	75	10	19
2018	Project management	41	24	6	24	5	0	0	65	29	16
2018	None of the above	32	26	18	18	6	0	0	58	24	30
2017	Client contact centre	9	25	32	17	18	0	0	33	35	22
2017	Compliance, inspection and enforcement	13	27	27	7	20	6	0	43	28	15
2017	Communications or public affairs	20	15	40	19	5	0	0	35	24	20
2017	Administration and operations	27	30	22	10	9	0	2	59	19	92
2017	Human resources	15	24	29	20	12	0	1	39	32	158
2017	Financial management	19	32	29	10	10	0	0	51	20	20
2017	Information management	11	20	9	18	31	0	12	35	55	10
2017	Information technology	23	23	20	19	13	0	2	47	33	59
2017	Internal audit	8	30	39	15	8	0	0	38	23	13
2017	Evaluation	11	33	38	8	8	0	0	45	17	35
2017	Data sciences	36	37	16	11	0	0	0	73	11	19
2017	Policy	8	46	9	30	0	8	0	58	33	13
2017	Project management	0	36	41	12	6	0	6	38	19	17
2017	None of the above	22	17	34	11	12	0	5	41	24	43

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	13	57	22	0	7	0	0	71	7	14
2020	Communications or public affairs	28	15	17	30	10	0	0	43	40	25
2020	Administration and operations	33	29	15	14	8	1	0	63	23	86
2020	Human resources	22	26	28	13	12	0	0	47	25	172
2020	Financial management	25	22	31	22	0	0	0	47	22	20
2020	Information management	54	21	7	0	18	0	0	75	18	11
2020	Information technology	29	28	18	14	11	0	0	58	24	41
2020	Internal audit	19	32	39	11	0	0	0	50	11	17
2020	Evaluation	41	31	13	13	0	0	2	74	13	55
2020	Data sciences	26	36	13	16	9	0	0	62	25	23
2020	Policy	21	42	22	5	10	0	0	63	15	19
2020	Other services to the public	44	27	0	21	8	0	0	71	29	14
2020	None of the above	26	41	21	0	12	0	0	67	12	26
2019	Client contact centre	36	39	24	0	0	0	0	76	0	20
2019	Compliance, inspection and enforcement	41	22	7	15	15	0	0	63	30	13
2019	Communications or public affairs	37	30	15	5	13	0	0	67	18	20
2019	Administration and operations	42	28	20	7	2	0	0	71	9	84
2019	Human resources	28	35	23	11	4	0	0	63	14	198
2019	Financial management	27	46	13	9	0	5	0	77	10	24
2019	Information management	52	17	0	5	26	0	0	70	30	15
2019	Information technology	32	26	16	16	5	2	2	61	23	58
2019	Internal audit	35	33	32	0	0	0	0	68	0	18
2019	Evaluation	35	38	16	7	4	0	0	73	11	55
2019	Data sciences	37	37	7	10	10	0	0	74	19	39
2019	Policy	42	25	18	15	0	0	0	67	15	26
2019	Project management	30	42	20	8	0	0	0	72	8	18
2019	Other services to the public	58	15	17	0	11	0	0	73	11	12
2019	None of the above	37	23	24	7	6	4	0	62	13	32
2018	Client contact centre	26	28	11	28	6	0	0	54	34	21
2018	Compliance, inspection and enforcement	33	25	9	8	25	0	0	58	33	12
2018	Communications or public affairs	8	47	12	22	12	0	0	54	34	25
2018	Administration and operations	37	30	21	6	5	0	1	68	11	81
2018	Human resources	17	26	32	11	13	0	2	44	24	149
2018	Financial management	28	46	12	4	10	0	0	74	14	23
2018	Information technology	24	17	14	21	16	2	6	45	40	50
2018	Internal audit	29	29	14	21	8	0	0	58	29	14
2018	Evaluation	44	28	14	4	4	0	6	76	9	49
2018	Data sciences	21	27	30	13	9	0	0	48	22	23
2018	Policy	30	41	15	9	5	0	0	71	14	20
2018	Project management	47	12	23	18	0	0	0	58	18	16
2018	None of the above	31	33	14	11	8	0	3	66	19	30
2017	Client contact centre	18	28	26	9	14	0	5	49	24	22
2017	Compliance, inspection and enforcement	26	27	7	20	20	0	0	53	40	15
2017	Communications or public affairs	5	25	45	20	5	0	0	30	25	20
2017	Administration and operations	33	28	20	13	2	0	4	64	16	92
2017	Human resources	19	27	32	12	9	0	1	46	22	158
2017	Financial management	25	39	25	0	11	0	0	64	11	20
2017	Information management	40	0	9	0	39	0	12	45	44	10
2017	Information technology	26	21	26	13	10	2	2	49	24	59
2017	Internal audit	8	30	24	38	0	0	0	38	38	13
2017	Evaluation	44	26	19	3	2	0	5	74	6	35
2017	Data sciences	31	38	26	5	0	0	0	69	5	19
2017	Policy	0	46	24	15	8	8	0	50	25	13
2017	Project management	13	32	43	0	6	0	6	48	6	16
2017	None of the above	30	22	25	14	4	0	5	55	19	43

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	41	30	8	0	0	0	62	8	13
2020	Communications or public affairs	29	21	18	9	24	0	0	50	33	24
2020	Administration and operations	23	28	14	21	13	1	0	51	35	87
2020	Human resources	19	28	23	14	15	1	1	48	29	173
2020	Financial management	34	15	35	16	0	0	0	48	16	20
2020	Information management	59	9	7	0	25	0	0	68	25	11
2020	Information technology	19	20	15	30	16	0	0	39	46	41
2020	Internal audit	33	30	21	11	0	6	0	66	11	17
2020	Evaluation	52	18	15	9	0	3	2	74	10	55
2020	Data sciences	43	32	12	9	5	0	0	74	14	22
2020	Policy	36	27	11	10	10	0	5	66	22	19
2020	Other services to the public	27	27	19	14	13	0	0	54	27	15
2020	None of the above	26	31	27	0	16	0	0	57	16	27
2019	Client contact centre	33	36	16	4	4	0	6	73	9	21
2019	Compliance, inspection and enforcement	33	37	15	7	7	0	0	70	15	13
2019	Communications or public affairs	36	20	20	10	9	0	5	60	20	20
2019	Administration and operations	42	31	18	5	3	0	1	74	8	84
2019	Human resources	29	28	18	15	8	1	0	58	24	196
2019	Financial management	33	50	4	12	0	0	0	83	12	24
2019	Information management	18	6	26	21	30	0	0	24	50	15
2019	Information technology	33	9	20	15	19	0	4	43	36	58
2019	Internal audit	46	27	16	11	0	0	0	73	11	18
2019	Evaluation	23	26	27	20	2	2	0	50	23	55
2019	Data sciences	51	29	7	10	0	0	2	82	10	38
2019	Policy	33	29	27	11	0	0	0	62	11	26
2019	Project management	27	31	26	10	6	0	0	58	16	19
2019	Other services to the public	31	26	16	17	11	0	0	56	27	12
2019	None of the above	33	26	15	12	11	4	0	61	24	33
2018	Client contact centre	36	14	28	17	4	0	0	50	22	21
2018	Compliance, inspection and enforcement	25	33	8	0	25	0	9	64	27	12
2018	Communications or public affairs	12	32	20	19	12	0	4	47	32	24
2018	Administration and operations	36	19	22	14	7	0	2	56	22	81
2018	Human resources	17	17	29	22	13	1	2	35	36	150
2018	Financial management	23	29	16	18	14	0	0	51	33	23
2018	Information technology	14	16	16	18	27	4	4	33	50	50
2018	Internal audit	21	36	35	0	8	0	0	57	8	14
2018	Evaluation	24	28	29	8	8	0	2	54	16	49
2018	Data sciences	31	34	9	22	4	0	0	65	26	23
2018	Policy	48	23	5	15	10	0	0	71	24	20
2018	Project management	23	20	34	6	17	0	0	43	23	16
2018	None of the above	38	24	18	7	10	0	3	64	17	30
2017	Client contact centre	13	24	17	23	23	0	0	37	46	22
2017	Compliance, inspection and enforcement	20	34	14	20	7	0	6	57	28	15
2017	Communications or public affairs	15	5	36	25	19	0	0	20	44	20
2017	Administration and operations	39	20	17	11	9	0	4	62	20	92
2017	Human resources	18	23	27	20	10	0	2	42	31	158
2017	Financial management	25	36	25	0	15	0	0	60	15	20
2017	Information technology	21	15	27	22	14	0	2	36	36	59
2017	Internal audit	8	42	15	26	0	0	8	55	28	12
2017	Evaluation	17	31	26	8	14	0	3	50	23	35
2017	Data sciences	41	17	26	11	0	5	0	61	11	19
2017	Policy	15	46	17	8	7	8	0	66	16	13
2017	Project management	18	30	22	12	12	0	6	51	25	17
2017	None of the above	25	17	30	18	7	0	3	43	26	43

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	39	14	0	0	0	13	83	0	14
2020	Communications or public affairs	45	15	21	9	10	0	0	60	19	25
2020	Administration and operations	52	19	11	7	6	1	4	75	14	86
2020	Human resources	37	21	19	7	10	1	5	61	18	173
2020	Financial management	39	19	6	27	3	0	6	62	32	20
2020	Information management	46	28	0	0	18	0	8	81	19	11
2020	Information technology	46	30	14	3	5	3	0	78	8	41
2020	Internal audit	45	29	21	5	0	0	0	74	5	17
2020	Evaluation	59	19	7	8	0	0	7	84	8	54
2020	Data sciences	50	22	8	12	4	0	4	74	17	23
2020	Policy	53	32	5	5	0	0	5	89	5	19
2020	Other services to the public	52	6	13	13	0	8	8	69	16	15
2020	None of the above	55	19	11	4	8	0	3	76	12	26
2019	Client contact centre	60	19	6	4	0	0	10	88	5	21
2019	Compliance, inspection and enforcement	63	22	0	15	0	0	0	85	15	13
2019	Communications or public affairs	51	26	15	4	0	0	5	81	4	20
2019	Administration and operations	66	21	5	2	0	0	5	93	2	82
2019	Human resources	53	22	11	4	4	0	5	79	9	198
2019	Financial management	63	25	12	0	0	0	0	88	0	24
2019	Information management	57	21	13	8	0	0	0	78	8	15
2019	Information technology	58	24	5	6	5	0	2	84	11	57
2019	Internal audit	57	32	5	0	0	0	6	95	0	18
2019	Evaluation	57	20	9	7	0	0	8	83	8	55
2019	Data sciences	76	10	5	5	5	0	0	86	10	39
2019	Policy	56	18	18	0	4	0	4	77	4	26
2019	Project management	67	20	9	4	0	0	0	87	4	19
2019	Other services to the public	81	9	0	0	11	0	0	89	11	12
2019	None of the above	50	20	10	8	5	4	3	75	14	33
2018	Client contact centre	63	8	16	4	4	0	4	75	9	21
2018	Compliance, inspection and enforcement	66	0	17	0	0	0	17	80	0	12
2018	Communications or public affairs	43	27	18	4	4	0	4	73	8	25
2018	Administration and operations	60	21	9	3	1	0	7	86	4	80
2018	Human resources	39	24	16	7	7	0	8	68	15	149
2018	Financial management	42	22	12	0	10	0	13	74	12	23
2018	Information technology	42	18	16	11	5	2	6	65	17	49
2018	Internal audit	42	36	15	7	0	0	0	78	7	14
2018	Evaluation	60	20	4	0	4	0	12	91	5	49
2018	Data sciences	58	16	9	9	4	0	4	78	13	23
2018	Policy	67	14	10	0	5	0	5	85	5	20
2018	Project management	65	18	0	6	5	0	6	88	12	16
2018	None of the above	57	10	7	11	5	0	11	74	18	30
2017	Client contact centre	51	4	22	9	9	0	5	58	19	22
2017	Compliance, inspection and enforcement	47	20	7	0	7	0	20	84	8	15
2017	Communications or public affairs	45	19	16	0	5	0	15	76	6	20
2017	Administration and operations	57	17	6	2	2	0	16	87	5	92
2017	Human resources	42	24	9	8	7	0	10	74	17	158
2017	Financial management	51	39	5	0	0	0	5	95	0	20
2017	Information management	29	18	0	0	0	0	53	100	0	10
2017	Information technology	44	25	11	7	5	2	7	75	13	59
2017	Internal audit	47	38	0	0	0	0	16	100	0	13
2017	Evaluation	49	28	8	3	3	0	9	84	7	35
2017	Data sciences	68	21	6	0	0	0	5	94	0	19
2017	Policy	31	31	16	15	0	8	0	67	16	13
2017	Project management	24	58	6	6	0	0	6	87	7	17
2017	None of the above	38	25	19	2	4	0	11	72	7	43

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	13	46	13	7	21	0	0	59	28	14
2020	Communications or public affairs	51	11	9	13	14	0	3	63	28	25
2020	Administration and operations	39	25	10	12	14	1	0	64	26	88
2020	Human resources	28	21	20	20	10	1	0	50	30	173
2020	Financial management	31	23	30	11	5	0	0	54	16	20
2020	Information management	47	0	28	7	18	0	0	47	25	11
2020	Information technology	44	21	15	12	8	0	0	65	20	41
2020	Internal audit	26	24	34	10	6	0	0	50	16	17
2020	Evaluation	33	32	17	11	7	0	0	65	18	55
2020	Data sciences	32	30	25	4	9	0	0	62	13	23
2020	Policy	15	49	21	5	10	0	0	64	15	19
2020	Other services to the public	20	31	21	12	15	0	0	51	27	15
2020	None of the above	41	27	11	10	8	0	3	70	18	27
2019	Client contact centre	53	30	8	4	5	0	0	83	9	21
2019	Compliance, inspection and enforcement	56	7	30	0	7	0	0	63	7	13
2019	Communications or public affairs	55	15	20	9	0	0	0	71	9	20
2019	Administration and operations	52	33	8	7	1	0	0	84	8	84
2019	Human resources	36	27	18	10	7	0	0	64	18	200
2019	Financial management	54	25	11	0	4	5	0	84	4	24
2019	Information management	29	40	12	11	8	0	0	69	19	15
2019	Information technology	43	24	11	10	7	2	2	70	18	58
2019	Internal audit	57	21	17	5	0	0	0	78	5	18
2019	Evaluation	41	20	16	18	5	0	0	61	23	55
2019	Data sciences	63	7	10	10	11	0	0	70	20	39
2019	Policy	41	19	22	11	7	0	0	60	18	26
2019	Project management	46	22	26	6	0	0	0	68	6	18
2019	Other services to the public	30	17	26	19	9	0	0	47	27	12
2019	None of the above	20	24	31	7	13	4	0	47	21	33
2018	Client contact centre	48	22	16	14	0	0	0	70	14	21
2018	Compliance, inspection and enforcement	8	59	17	8	8	0	0	67	16	12
2018	Communications or public affairs	35	31	16	14	4	0	0	66	18	25
2018	Administration and operations	49	31	13	2	4	0	0	80	7	80
2018	Human resources	30	25	19	8	16	0	1	55	25	150
2018	Financial management	44	19	22	0	14	0	0	63	14	23
2018	Information technology	36	20	19	15	4	2	4	59	20	49
2018	Internal audit	14	50	15	14	7	0	0	64	21	14
2018	Evaluation	39	30	8	12	6	0	4	73	19	49
2018	Data sciences	35	17	31	9	9	0	0	52	17	23
2018	Policy	48	24	13	9	5	0	0	73	14	20
2018	Project management	39	26	11	18	5	0	0	65	23	16
2018	None of the above	47	23	3	11	12	0	3	73	24	30
2017	Client contact centre	37	32	22	4	4	0	0	70	9	22
2017	Compliance, inspection and enforcement	20	20	47	7	7	0	0	40	13	15
2017	Communications or public affairs	31	15	33	16	5	0	0	46	21	19
2017	Administration and operations	35	29	17	9	4	0	6	68	14	92
2017	Human resources	30	30	18	14	7	1	1	60	22	158
2017	Financial management	35	39	21	0	5	0	0	74	5	20
2017	Information management	31	20	9	18	11	0	12	57	32	10
2017	Information technology	28	33	24	7	7	0	2	62	14	59
2017	Internal audit	23	24	31	22	0	0	0	47	22	13
2017	Evaluation	25	28	33	5	9	0	0	53	14	35
2017	Data sciences	33	31	21	10	5	0	0	64	15	19
2017	Policy	16	23	46	0	8	8	0	42	8	13
2017	Project management	24	50	7	12	7	0	0	74	19	16
2017	None of the above	21	22	34	9	9	0	5	46	19	42

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	20	13	28	7	19	0	11	38	30	14
2020	Communications or public affairs	38	19	21	7	10	0	4	60	18	25
2020	Administration and operations	40	19	15	10	9	1	7	63	20	88
2020	Human resources	30	16	19	18	11	1	7	49	31	173
2020	Financial management	35	24	31	5	6	0	0	59	10	20
2020	Information management	47	9	7	14	23	0	0	56	37	11
2020	Information technology	42	24	8	11	8	0	7	71	20	41
2020	Internal audit	35	16	21	5	12	0	11	58	18	17
2020	Evaluation	33	23	7	18	9	0	9	62	30	55
2020	Data sciences	49	31	16	4	0	0	0	80	4	23
2020	Policy	32	37	5	15	5	0	5	73	22	19
2020	Other services to the public	19	19	22	26	7	0	6	41	35	15
2020	None of the above	37	19	26	10	8	0	0	56	18	27

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	30	22	7	0	0	7	68	8	14
2020	Communications or public affairs	44	32	9	11	4	0	0	76	15	25
2020	Administration and operations	39	26	24	8	1	1	1	66	9	88
2020	Human resources	23	41	18	12	6	1	0	65	18	172
2020	Financial management	53	31	11	5	0	0	0	84	5	20
2020	Information management	39	14	9	16	14	0	8	58	32	11
2020	Information technology	34	21	21	16	3	5	0	58	20	41
2020	Internal audit	39	33	22	0	6	0	0	72	6	17
2020	Evaluation	20	33	27	9	11	0	0	53	20	55
2020	Data sciences	39	39	12	10	0	0	0	78	10	23
2020	Policy	30	24	26	5	5	5	5	60	11	19
2020	Other services to the public	19	40	21	20	0	0	0	59	20	15
2020	None of the above	57	24	11	4	0	4	0	84	4	27
2019	Client contact centre	16	72	12	0	0	0	0	88	0	21
2019	Compliance, inspection and enforcement	33	44	7	15	0	0	0	78	15	13
2019	Communications or public affairs	29	30	35	0	5	0	0	60	5	20
2019	Administration and operations	41	34	16	5	2	0	3	76	7	84
2019	Human resources	28	36	24	8	3	0	1	65	11	199
2019	Financial management	30	62	0	8	0	0	0	92	8	24
2019	Information management	20	40	26	6	8	0	0	60	14	15
2019	Information technology	31	28	23	7	7	2	2	62	14	59
2019	Internal audit	28	31	19	10	12	0	0	59	22	18
2019	Evaluation	24	36	27	7	5	0	0	60	13	55
2019	Data sciences	43	34	18	5	0	0	0	77	5	39
2019	Policy	30	37	18	15	0	0	0	67	15	26
2019	Project management	22	52	10	17	0	0	0	73	17	19
2019	Other services to the public	48	27	25	0	0	0	0	75	0	12
2019	None of the above	36	24	23	7	3	6	0	64	11	33
2018	Client contact centre	21	43	25	10	0	0	0	65	10	21
2018	Compliance, inspection and enforcement	9	18	0	54	9	0	9	30	70	11
2018	Communications or public affairs	27	35	19	15	4	0	0	62	19	25
2018	Administration and operations	34	31	20	6	4	1	5	69	10	79
2018	Human resources	21	30	29	12	7	1	1	51	19	150
2018	Financial management	52	20	12	8	4	4	0	76	12	23
2018	Information technology	18	32	28	17	1	2	2	52	19	50
2018	Internal audit	14	22	29	28	8	0	0	36	36	14
2018	Evaluation	30	30	24	9	4	0	2	62	14	49
2018	Data sciences	18	38	31	4	9	0	0	56	13	23
2018	Policy	28	43	10	9	10	0	0	71	19	20
2018	Project management	23	38	28	5	0	6	0	65	6	16
2018	None of the above	33	29	15	17	5	0	0	62	23	29
2017	Client contact centre	13	27	46	5	4	0	5	42	9	22
2017	Compliance, inspection and enforcement	0	40	33	14	13	0	0	40	28	15
2017	Communications or public affairs	24	5	35	31	5	0	0	29	36	20
2017	Administration and operations	36	29	13	10	3	4	4	71	14	92
2017	Human resources	23	31	26	15	4	1	1	55	19	158
2017	Financial management	29	30	37	5	0	0	0	59	5	20
2017	Information management	28	10	0	9	19	0	33	58	42	10
2017	Information technology	32	20	23	10	12	2	2	54	23	59
2017	Internal audit	23	23	16	30	8	0	0	46	38	13
2017	Evaluation	21	45	17	8	6	3	0	68	15	34
2017	Data sciences	15	49	20	15	0	0	0	64	15	19
2017	Policy	24	15	23	8	23	8	0	41	33	13
2017	Project management	11	42	41	6	0	0	0	53	6	17
2017	None of the above	28	36	23	6	2	0	5	67	9	42

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	38	21	0	7	0	0	71	7	14
2020	Communications or public affairs	46	19	20	4	11	0	0	65	15	25
2020	Administration and operations	32	29	15	18	4	1	2	62	23	88
2020	Human resources	16	33	22	17	12	1	0	49	29	173
2020	Financial management	45	34	20	0	0	0	0	80	0	20
2020	Information management	30	23	0	18	21	0	8	58	42	11
2020	Information technology	13	17	20	38	11	0	0	31	49	41
2020	Internal audit	45	39	6	5	6	0	0	84	11	17
2020	Evaluation	34	27	22	11	4	0	2	62	15	55
2020	Data sciences	21	41	21	18	0	0	0	61	18	23
2020	Policy	20	49	15	10	5	0	0	69	15	19
2020	Other services to the public	32	20	28	13	7	0	0	52	20	15
2020	None of the above	45	26	18	8	4	0	0	71	12	27
2019	Client contact centre	49	27	24	0	0	0	0	76	0	21
2019	Compliance, inspection and enforcement	41	37	15	0	7	0	0	78	7	13
2019	Communications or public affairs	31	26	28	5	10	0	0	57	15	20
2019	Administration and operations	33	44	16	5	2	0	0	77	7	84
2019	Human resources	26	35	25	10	3	1	1	62	13	199
2019	Financial management	24	59	12	0	4	0	0	84	4	24
2019	Information management	20	46	15	0	19	0	0	66	19	15
2019	Information technology	20	33	22	12	11	0	2	54	23	58
2019	Internal audit	41	42	12	5	0	0	0	83	5	18
2019	Evaluation	59	25	12	4	0	0	0	84	4	55
2019	Data sciences	24	35	29	7	5	0	0	59	12	39
2019	Policy	25	37	26	8	4	0	0	62	11	25
2019	Project management	17	53	24	6	0	0	0	70	6	19
2019	Other services to the public	52	29	19	0	0	0	0	81	0	12
2019	None of the above	40	16	24	3	9	6	0	61	13	32
2018	Client contact centre	20	50	16	10	0	0	4	73	10	21
2018	Compliance, inspection and enforcement	18	28	27	18	9	0	0	46	27	11
2018	Communications or public affairs	19	31	28	18	4	0	0	50	22	25
2018	Administration and operations	33	31	21	10	1	2	2	67	11	79
2018	Human resources	7	36	27	18	9	0	3	45	28	149
2018	Financial management	45	28	23	0	4	0	0	73	4	23
2018	Information technology	13	28	30	14	12	4	0	42	26	50
2018	Internal audit	15	29	35	21	0	0	0	44	21	14
2018	Evaluation	56	18	14	6	0	0	6	79	6	49
2018	Data sciences	14	41	17	9	18	0	0	55	28	22
2018	Policy	29	47	5	14	5	0	0	76	19	20
2018	Project management	12	49	12	15	12	0	0	60	28	16
2018	None of the above	42	13	23	7	12	0	3	57	20	30
2017	Client contact centre	5	44	5	28	13	0	5	51	44	22
2017	Compliance, inspection and enforcement	7	39	34	7	13	0	0	46	20	15
2017	Communications or public affairs	14	29	35	21	0	0	0	43	21	20
2017	Administration and operations	33	34	15	10	4	1	2	70	15	91
2017	Human resources	16	28	29	21	6	0	0	44	27	158
2017	Financial management	25	35	29	5	6	0	0	60	11	20
2017	Information management	9	20	9	9	19	0	33	44	42	10
2017	Information technology	19	26	27	10	14	2	2	47	25	59
2017	Internal audit	16	23	53	8	0	0	0	39	8	13
2017	Evaluation	45	25	19	8	0	0	3	72	8	35
2017	Data sciences	10	32	38	20	0	0	0	42	20	19
2017	Policy	0	38	16	23	15	8	0	41	41	13
2017	Project management	11	36	47	0	6	0	0	47	6	17
2017	None of the above	23	36	16	11	9	0	5	62	22	42

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	32	46	0	15	0	0	7	84	16	14
2020	Communications or public affairs	32	31	28	4	4	0	0	64	9	25
2020	Administration and operations	34	31	17	14	2	1	1	66	16	88
2020	Human resources	23	27	21	20	7	0	0	51	28	172
2020	Financial management	60	35	5	0	0	0	0	95	0	20
2020	Information management	47	23	0	9	21	0	0	70	30	11
2020	Information technology	25	14	20	33	6	3	0	40	40	40
2020	Internal audit	53	29	0	11	6	0	0	83	17	16
2020	Evaluation	40	20	26	13	2	0	0	60	15	55
2020	Data sciences	35	34	17	0	14	0	0	69	14	23
2020	Policy	35	22	22	10	10	0	0	58	21	19
2020	Other services to the public	24	49	6	7	13	0	0	73	21	15
2020	None of the above	51	38	7	0	4	0	0	89	4	27
2019	Client contact centre	30	41	25	4	0	0	0	71	4	21
2019	Compliance, inspection and enforcement	48	44	0	0	7	0	0	93	7	13
2019	Communications or public affairs	35	10	39	6	10	0	0	45	16	20
2019	Administration and operations	41	34	15	8	2	0	0	75	10	84
2019	Human resources	26	34	18	14	5	2	0	62	20	199
2019	Financial management	37	46	14	4	0	0	0	83	4	24
2019	Information management	14	33	23	16	14	0	0	47	30	15
2019	Information technology	19	24	20	23	10	2	2	44	35	58
2019	Internal audit	22	37	27	8	6	0	0	59	14	18
2019	Evaluation	50	30	11	7	2	0	0	80	9	55
2019	Data sciences	29	28	21	13	10	0	0	56	23	39
2019	Policy	23	22	26	13	16	0	0	44	29	26
2019	Project management	21	44	22	7	6	0	0	65	13	19
2019	Other services to the public	37	17	46	0	0	0	0	54	0	12
2019	None of the above	38	24	26	3	3	6	0	66	6	33
2018	Client contact centre	28	48	8	16	0	0	0	76	16	21
2018	Compliance, inspection and enforcement	25	25	25	25	0	0	0	50	25	12
2018	Communications or public affairs	23	35	16	22	4	0	0	58	26	25
2018	Administration and operations	35	28	26	10	0	0	2	64	10	79
2018	Human resources	18	34	24	14	9	0	1	52	23	150
2018	Financial management	57	12	28	0	4	0	0	69	4	23
2018	Information technology	16	24	28	29	3	0	0	40	32	50
2018	Internal audit	29	36	27	0	8	0	0	65	8	14
2018	Evaluation	53	24	13	4	4	0	2	78	8	49
2018	Data sciences	17	38	18	14	13	0	0	55	27	23
2018	Policy	27	31	15	21	5	0	0	58	26	19
2018	Project management	23	18	26	12	21	0	0	41	33	16
2018	None of the above	41	26	14	7	12	0	0	67	19	30
2017	Client contact centre	24	27	27	13	4	0	5	53	18	22
2017	Compliance, inspection and enforcement	7	61	13	7	7	0	6	72	14	15
2017	Communications or public affairs	14	15	30	26	10	0	5	30	38	20
2017	Administration and operations	35	24	21	14	2	1	4	62	17	92
2017	Human resources	20	30	27	16	7	0	0	50	23	158
2017	Financial management	19	45	15	21	0	0	0	64	21	20
2017	Information management	9	20	20	0	28	0	22	38	36	10
2017	Information technology	18	33	27	10	10	0	2	52	20	60
2017	Internal audit	23	24	15	38	0	0	0	47	38	13
2017	Evaluation	50	28	5	5	5	3	3	83	12	35
2017	Data sciences	16	42	16	21	5	0	0	58	26	19
2017	Policy	16	23	24	15	15	8	0	41	33	13
2017	Project management	11	37	34	18	0	0	0	48	18	17
2017	None of the above	38	23	16	10	7	0	7	65	18	42

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	59	13	15	6	0	0	7	78	6	14
2020	Communications or public affairs	58	13	16	13	0	0	0	71	13	24
2020	Administration and operations	49	26	12	8	3	1	0	76	12	88
2020	Human resources	37	35	15	9	4	0	0	72	13	173
2020	Financial management	75	19	6	0	0	0	0	94	0	20
2020	Information management	54	19	8	10	8	0	0	73	19	10
2020	Information technology	40	26	21	8	5	0	0	66	14	41
2020	Internal audit	58	19	6	5	6	0	6	82	12	16
2020	Evaluation	51	33	7	7	2	0	0	84	9	55
2020	Data sciences	74	12	4	0	10	0	0	86	10	23
2020	Policy	62	12	10	10	0	0	5	78	11	19
2020	Other services to the public	49	29	8	8	7	0	0	78	15	14
2020	None of the above	45	47	3	0	4	0	0	93	4	27
2019	Client contact centre	40	40	4	15	0	0	0	81	15	21
2019	Compliance, inspection and enforcement	70	15	15	0	0	0	0	85	0	13
2019	Communications or public affairs	37	27	20	5	11	0	0	64	16	19
2019	Administration and operations	58	22	13	4	2	0	0	80	7	83
2019	Human resources	46	24	17	8	2	1	0	72	10	200
2019	Financial management	59	25	15	0	0	0	0	85	0	24
2019	Information management	38	18	16	23	5	0	0	56	28	15
2019	Information technology	39	25	16	8	8	2	2	67	17	59
2019	Internal audit	33	30	17	8	12	0	0	63	20	18
2019	Evaluation	44	23	23	9	0	0	0	68	9	55
2019	Data sciences	55	33	5	5	2	0	0	88	7	39
2019	Policy	49	29	11	7	4	0	0	78	11	26
2019	Project management	41	37	4	7	11	0	0	78	18	19
2019	Other services to the public	48	37	8	0	0	8	0	91	0	12
2019	None of the above	54	18	10	8	3	6	0	77	13	33

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	29	56	7	0	8	0	0	85	8	13
2020	Communications or public affairs	36	20	31	13	0	0	0	56	13	24
2020	Administration and operations	33	23	23	14	5	1	1	57	19	87
2020	Human resources	27	29	26	13	5	1	0	56	18	173
2020	Financial management	51	27	16	6	0	0	0	78	6	20
2020	Information management	47	16	7	9	21	0	0	63	30	11
2020	Information technology	28	21	25	18	5	3	0	51	24	41
2020	Internal audit	29	24	34	8	0	6	0	56	8	16
2020	Evaluation	35	29	18	12	6	0	0	64	18	55
2020	Data sciences	52	21	17	0	10	0	0	73	10	23
2020	Policy	42	26	10	17	0	0	5	72	18	19
2020	Other services to the public	33	21	39	0	7	0	0	54	7	15
2020	None of the above	18	42	25	11	4	0	0	60	15	27

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	52	22	0	0	0	0	78	0	14
2020	Communications or public affairs	36	29	25	10	0	0	0	65	10	24
2020	Administration and operations	41	16	23	11	7	1	1	59	18	87
2020	Human resources	21	31	23	16	10	0	0	52	25	172
2020	Financial management	49	29	22	0	0	0	0	78	0	19
2020	Information management	39	7	30	16	0	0	8	50	18	11
2020	Information technology	26	41	15	19	0	0	0	66	19	41
2020	Internal audit	48	36	11	5	0	0	0	85	5	17
2020	Evaluation	37	33	15	13	2	0	0	71	15	55
2020	Data sciences	49	34	4	13	0	0	0	83	13	23
2020	Policy	20	33	22	10	5	0	10	59	17	19
2020	Other services to the public	20	38	21	14	7	0	0	58	21	15
2020	None of the above	50	31	15	0	4	0	0	81	4	26
2019	Client contact centre	40	33	11	16	0	0	0	73	16	21
2019	Compliance, inspection and enforcement	44	16	40	0	0	0	0	60	0	12
2019	Communications or public affairs	30	20	29	16	5	0	0	50	21	20
2019	Administration and operations	45	36	13	6	0	0	0	81	6	82
2019	Human resources	31	36	17	10	6	1	0	67	16	199
2019	Financial management	51	28	17	4	0	0	0	79	4	24
2019	Information management	30	36	9	0	25	0	0	66	25	15
2019	Information technology	37	33	12	5	10	2	2	72	16	58
2019	Internal audit	27	56	11	0	6	0	0	83	6	18
2019	Evaluation	52	30	10	5	2	0	0	83	7	55
2019	Data sciences	44	37	12	0	5	0	2	83	5	39
2019	Policy	54	23	8	8	8	0	0	77	15	25
2019	Project management	33	34	32	0	0	0	0	68	0	18
2019	Other services to the public	53	22	17	0	8	0	0	75	8	12
2019	None of the above	35	24	29	6	0	6	0	63	6	33
2018	Client contact centre	27	32	37	4	0	0	0	59	4	20
2018	Compliance, inspection and enforcement	41	50	8	0	0	0	0	92	0	12
2018	Communications or public affairs	43	23	4	26	4	0	0	66	30	25
2018	Administration and operations	39	23	22	13	1	0	1	63	15	79
2018	Human resources	18	31	23	14	12	0	1	50	26	150
2018	Financial management	42	24	12	18	4	0	0	66	22	23
2018	Information technology	30	28	14	20	6	0	2	58	27	50
2018	Internal audit	28	29	29	7	8	0	0	57	15	14
2018	Evaluation	40	42	12	2	2	0	2	84	4	49
2018	Data sciences	40	39	9	9	0	0	4	82	9	23
2018	Policy	54	23	19	5	0	0	0	76	5	20
2018	Project management	53	8	15	12	12	0	0	61	24	16
2018	None of the above	54	18	10	11	6	0	0	73	17	30
2017	Client contact centre	23	32	23	13	4	0	5	58	18	22
2017	Compliance, inspection and enforcement	0	47	20	33	0	0	0	47	33	15
2017	Communications or public affairs	24	25	20	20	10	0	0	50	30	20
2017	Administration and operations	39	30	19	7	1	0	5	72	9	91
2017	Human resources	28	28	22	11	11	0	0	56	22	158
2017	Financial management	25	40	10	21	5	0	0	65	25	20
2017	Information management	19	28	9	0	11	0	33	70	16	10
2017	Information technology	26	27	31	9	6	0	2	53	15	59
2017	Internal audit	46	16	30	8	0	0	0	62	8	13
2017	Evaluation	45	39	10	3	0	0	3	86	3	35
2017	Data sciences	41	27	26	0	5	0	0	69	5	19
2017	Policy	46	23	16	0	0	8	8	82	0	13
2017	Project management	29	36	18	12	0	0	6	69	12	17
2017	None of the above	34	35	14	7	4	0	5	73	12	42

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	30	7	8	0	0	7	84	9	13
2020	Communications or public affairs	56	23	13	0	9	0	0	79	9	25
2020	Administration and operations	50	21	16	4	5	1	3	75	9	86
2020	Human resources	40	29	18	8	3	1	1	70	11	173
2020	Financial management	67	22	0	11	0	0	0	89	11	20
2020	Information management	44	7	9	7	25	0	8	55	35	11
2020	Information technology	37	21	14	19	3	3	3	61	24	40
2020	Internal audit	42	22	23	7	6	0	0	64	13	17
2020	Evaluation	33	42	11	9	4	0	2	76	13	55
2020	Data sciences	78	9	0	0	13	0	0	87	13	23
2020	Policy	63	22	10	5	0	0	0	85	5	19
2020	Other services to the public	31	48	7	14	0	0	0	79	14	15
2020	None of the above	58	20	17	4	0	0	0	79	4	26
2019	Client contact centre	54	25	13	4	4	0	0	79	9	21
2019	Compliance, inspection and enforcement	63	22	7	0	7	0	0	85	7	13
2019	Communications or public affairs	51	10	23	10	5	0	0	61	15	20
2019	Administration and operations	65	19	13	1	0	0	2	86	1	84
2019	Human resources	58	19	11	6	4	1	1	79	10	199
2019	Financial management	56	20	9	4	0	11	0	86	5	24
2019	Information management	45	23	6	9	17	0	0	68	26	15
2019	Information technology	66	21	5	2	4	0	2	89	5	59
2019	Internal audit	25	37	6	10	16	0	6	66	28	18
2019	Evaluation	57	25	14	4	0	0	0	82	4	55
2019	Data sciences	57	14	11	7	11	0	0	71	18	39
2019	Policy	53	15	7	7	18	0	0	67	25	26
2019	Project management	51	29	20	0	0	0	0	80	0	19
2019	Other services to the public	58	19	9	0	6	8	0	84	7	12
2019	None of the above	55	21	6	2	9	6	0	82	12	33
2018	Client contact centre	65	25	0	0	6	0	4	94	6	21
2018	Compliance, inspection and enforcement	33	25	25	9	8	0	0	58	17	12
2018	Communications or public affairs	51	26	11	8	4	0	0	77	12	25
2018	Administration and operations	64	17	8	6	3	0	2	83	9	79
2018	Human resources	48	23	12	6	6	0	5	74	13	148
2018	Financial management	64	20	8	4	4	0	0	84	8	23
2018	Information technology	50	18	21	2	2	0	6	73	4	49
2018	Internal audit	42	14	37	7	0	0	0	56	7	14
2018	Evaluation	57	21	17	4	2	0	0	77	6	48
2018	Data sciences	65	13	4	9	9	0	0	78	17	23
2018	Policy	67	10	9	9	5	0	0	77	14	20
2018	Project management	66	18	15	0	0	0	0	85	0	16
2018	None of the above	45	28	4	10	9	0	4	76	20	29
2017	Client contact centre	41	19	27	8	5	0	0	60	13	22
2017	Compliance, inspection and enforcement	7	39	28	7	20	0	0	46	26	15
2017	Communications or public affairs	31	14	25	19	10	0	0	46	29	20
2017	Administration and operations	59	24	8	4	2	0	3	85	7	92
2017	Human resources	55	21	11	6	6	0	1	77	12	158
2017	Financial management	56	30	5	10	0	0	0	85	10	20
2017	Information management	52	20	0	18	11	0	0	72	28	10
2017	Information technology	60	18	10	7	3	0	2	80	10	60
2017	Internal audit	31	22	16	23	0	0	8	58	25	13
2017	Evaluation	43	32	19	6	0	0	0	75	6	35
2017	Data sciences	64	10	16	5	5	0	0	74	10	19
2017	Policy	47	23	15	8	8	0	0	70	15	13
2017	Project management	53	30	17	0	0	0	0	83	0	17
2017	None of the above	44	22	19	5	6	0	5	69	11	43

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	22	61	17	0	0	0	0	83	0	12
2020	Communications or public affairs	28	28	15	20	9	0	0	56	28	25
2020	Administration and operations	22	33	23	9	10	1	1	57	20	88
2020	Human resources	18	34	26	13	8	0	1	53	21	172
2020	Financial management	28	29	16	21	6	0	0	57	27	20
2020	Information management	47	7	23	0	23	0	0	54	23	11
2020	Information technology	32	27	25	5	8	0	3	61	14	41
2020	Internal audit	25	30	28	11	6	0	0	55	16	17
2020	Evaluation	20	27	34	11	9	0	0	47	20	55
2020	Data sciences	43	22	22	0	13	0	0	65	13	23
2020	Policy	23	56	17	0	5	0	0	78	5	19
2020	Other services to the public	20	25	20	14	21	0	0	45	35	15
2020	None of the above	23	48	18	12	0	0	0	71	12	27

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	28	0	0	0	0	25	100	0	14
2020	Communications or public affairs	74	22	4	0	0	0	0	96	0	25
2020	Administration and operations	64	18	8	2	2	0	6	86	5	87
2020	Human resources	65	19	8	4	1	1	3	87	5	169
2020	Financial management	70	11	14	6	0	0	0	81	6	20
2020	Information management	54	7	7	0	23	0	9	67	25	11
2020	Information technology	48	13	11	6	3	8	11	75	11	39
2020	Internal audit	73	11	6	0	0	5	6	94	0	17
2020	Evaluation	68	16	4	2	0	2	9	94	2	55
2020	Data sciences	83	4	13	0	0	0	0	87	0	23
2020	Policy	90	5	5	0	0	0	0	95	0	19
2020	Other services to the public	59	34	6	0	0	0	0	94	0	15
2020	None of the above	68	8	6	3	0	0	14	89	4	27
2019	Client contact centre	65	21	4	4	0	0	6	91	5	21
2019	Compliance, inspection and enforcement	85	0	7	0	7	0	0	85	7	13
2019	Communications or public affairs	91	5	4	0	0	0	0	96	0	20
2019	Administration and operations	69	11	7	0	1	1	10	91	1	84
2019	Human resources	80	10	2	1	2	0	6	95	2	199
2019	Financial management	82	9	4	0	0	5	0	95	0	24
2019	Information management	66	0	6	5	8	0	15	78	15	15
2019	Information technology	72	12	4	4	5	2	2	87	9	59
2019	Internal audit	74	10	5	0	0	0	11	94	0	18
2019	Evaluation	79	12	4	0	2	0	4	94	2	55
2019	Data sciences	76	7	5	0	0	0	12	94	0	39
2019	Policy	56	22	7	0	4	0	11	88	4	26
2019	Project management	69	10	5	6	0	0	10	88	7	19
2019	Other services to the public	76	0	9	0	0	8	8	90	0	12
2019	None of the above	70	3	0	3	0	6	17	96	4	33
2018	Client contact centre	68	18	0	0	0	4	10	100	0	21
2018	Compliance, inspection and enforcement	50	25	8	8	0	0	9	82	9	12
2018	Communications or public affairs	66	15	4	4	0	4	8	91	4	25
2018	Administration and operations	72	17	1	1	0	0	8	97	1	78
2018	Human resources	67	15	5	1	4	1	8	89	6	149
2018	Financial management	72	12	4	4	4	0	4	88	8	23
2018	Information technology	72	9	6	2	4	4	2	86	7	50
2018	Internal audit	71	22	0	0	0	0	7	100	0	14
2018	Evaluation	76	10	0	2	4	0	8	93	7	49
2018	Data sciences	65	4	18	0	4	0	9	76	5	23
2018	Policy	75	10	0	10	0	0	5	90	10	19
2018	Project management	100	0	0	0	0	0	0	100	0	15
2018	None of the above	78	6	0	3	3	3	7	94	6	29

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	93	7	0	0	0	0	0	100	0	14
2020	Communications or public affairs	81	8	4	4	0	0	3	91	4	25
2020	Administration and operations	79	6	2	2	1	1	8	93	4	88
2020	Human resources	77	9	5	4	1	1	3	90	5	170
2020	Financial management	85	6	0	5	0	0	5	95	5	20
2020	Information management	54	16	7	0	23	0	0	70	23	11
2020	Information technology	74	5	8	3	7	0	3	82	10	41
2020	Internal audit	83	6	0	0	6	0	6	94	6	17
2020	Evaluation	69	17	6	0	2	0	7	92	2	54
2020	Data sciences	91	0	4	0	4	0	0	91	4	23
2020	Policy	85	10	0	5	0	0	0	95	5	19
2020	Other services to the public	74	6	6	0	0	0	14	93	0	15
2020	None of the above	96	4	0	0	0	0	0	100	0	27
2019	Client contact centre	59	28	7	6	0	0	0	87	6	21
2019	Compliance, inspection and enforcement	78	15	7	0	0	0	0	93	0	13
2019	Communications or public affairs	71	14	0	11	5	0	0	84	16	20
2019	Administration and operations	79	11	2	1	2	1	4	94	4	84
2019	Human resources	77	10	6	2	1	0	5	91	3	200
2019	Financial management	91	4	4	0	0	0	0	96	0	24
2019	Information management	75	6	0	5	8	0	6	86	14	15
2019	Information technology	68	5	5	10	7	2	3	77	18	59
2019	Internal audit	73	16	5	0	0	0	6	95	0	18
2019	Evaluation	78	11	5	2	4	0	0	89	5	55
2019	Data sciences	77	11	0	7	0	0	5	92	8	39
2019	Policy	82	11	0	7	0	0	0	93	7	26
2019	Project management	52	20	12	0	11	0	5	76	11	19
2019	Other services to the public	91	0	0	9	0	0	0	91	9	11
2019	None of the above	80	6	3	2	0	9	0	94	3	33
2018	Client contact centre	65	19	6	4	6	0	0	84	10	21
2018	Compliance, inspection and enforcement	66	0	9	8	16	0	0	66	25	12
2018	Communications or public affairs	67	19	6	8	0	0	0	86	8	25
2018	Administration and operations	70	9	9	2	2	0	8	86	4	79
2018	Human resources	64	17	5	1	4	1	8	89	6	150
2018	Financial management	88	4	8	0	0	0	0	92	0	23
2018	Information technology	64	6	18	0	9	2	0	71	10	50
2018	Internal audit	49	29	15	7	0	0	0	78	7	14
2018	Evaluation	66	18	6	2	4	0	4	87	6	49
2018	Data sciences	61	21	0	9	4	0	4	86	14	23
2018	Policy	71	10	10	0	5	0	5	85	5	20
2018	Project management	89	5	6	0	0	0	0	94	0	16
2018	None of the above	61	13	10	4	3	3	7	82	7	29
2017	Client contact centre	55	27	10	0	9	0	0	82	9	22
2017	Compliance, inspection and enforcement	40	41	0	13	0	0	7	86	14	15
2017	Communications or public affairs	65	25	5	0	0	5	0	95	0	20
2017	Administration and operations	71	7	4	11	2	0	5	82	14	92
2017	Human resources	72	14	5	4	2	0	4	89	6	158
2017	Financial management	90	10	0	0	0	0	0	100	0	20
2017	Information management	68	9	0	0	11	0	12	88	12	10
2017	Information technology	66	10	12	2	9	2	0	77	10	59
2017	Internal audit	53	15	8	8	0	8	8	81	9	13
2017	Evaluation	75	8	3	2	8	0	3	86	11	35
2017	Data sciences	69	15	0	5	5	0	5	89	11	19
2017	Policy	46	39	0	0	0	8	8	100	0	13
2017	Project management	82	11	0	0	6	0	0	94	6	17
2017	None of the above	72	10	4	5	4	0	5	86	9	43

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	76	8	8	8	0	0	0	84	8	13
2020	Communications or public affairs	44	36	13	4	0	0	3	83	4	25
2020	Administration and operations	68	17	8	2	0	0	4	89	2	87
2020	Human resources	65	17	12	3	1	0	1	84	4	171
2020	Financial management	81	14	0	0	0	0	5	100	0	20
2020	Information management	68	7	0	16	9	0	0	75	25	11
2020	Information technology	74	11	8	4	3	0	0	85	7	41
2020	Internal audit	70	13	6	0	6	0	6	88	6	17
2020	Evaluation	58	31	9	0	0	0	2	91	0	55
2020	Data sciences	82	18	0	0	0	0	0	100	0	23
2020	Policy	70	25	5	0	0	0	0	95	0	18
2020	Other services to the public	74	6	7	6	0	0	6	86	7	15
2020	None of the above	88	8	4	0	0	0	0	96	0	26
2019	Client contact centre	51	27	11	7	5	0	0	78	11	20
2019	Compliance, inspection and enforcement	70	15	7	7	0	0	0	85	7	13
2019	Communications or public affairs	46	29	20	5	0	0	0	75	5	20
2019	Administration and operations	67	25	5	1	1	0	2	93	2	83
2019	Human resources	64	23	8	3	0	0	2	89	3	199
2019	Financial management	67	16	13	0	4	0	0	83	4	24
2019	Information management	65	12	15	0	8	0	0	77	8	15
2019	Information technology	66	18	5	2	5	0	3	87	7	59
2019	Internal audit	56	10	22	0	6	0	6	70	7	18
2019	Evaluation	49	26	11	7	7	0	0	75	15	54
2019	Data sciences	72	10	6	5	4	0	3	84	9	37
2019	Policy	71	22	4	4	0	0	0	93	4	26
2019	Project management	58	21	5	0	11	0	5	83	11	19
2019	Other services to the public	69	15	8	8	0	0	0	84	8	12
2019	None of the above	63	21	6	0	3	6	0	91	3	33
2018	Client contact centre	41	36	14	0	4	0	4	81	5	21
2018	Compliance, inspection and enforcement	42	33	17	0	8	0	0	75	8	12
2018	Communications or public affairs	40	50	0	6	0	0	4	93	7	25
2018	Administration and operations	57	23	10	5	2	0	2	82	8	80
2018	Human resources	52	28	9	5	2	0	5	84	7	149
2018	Financial management	69	23	8	0	0	0	0	92	0	23
2018	Information technology	72	10	12	2	3	0	0	82	5	50
2018	Internal audit	64	21	8	0	7	0	0	86	7	14
2018	Evaluation	64	26	8	0	2	0	0	90	2	49
2018	Data sciences	63	28	9	0	0	0	0	91	0	22
2018	Policy	57	24	9	10	0	0	0	81	10	20
2018	Project management	66	28	6	0	0	0	0	94	0	16
2018	None of the above	63	21	6	7	3	0	0	84	10	30
2017	Client contact centre	40	22	19	10	9	0	0	63	19	22
2017	Compliance, inspection and enforcement	20	46	21	6	0	0	7	71	7	15
2017	Communications or public affairs	44	36	15	0	5	0	0	80	5	20
2017	Administration and operations	58	15	10	9	4	0	4	76	14	92
2017	Human resources	58	26	7	6	2	1	1	85	7	157
2017	Financial management	55	35	5	0	5	0	0	90	5	20
2017	Information management	62	27	0	0	11	0	0	89	11	10
2017	Information technology	51	22	16	5	3	0	3	75	9	59
2017	Internal audit	61	16	0	8	0	0	16	91	9	13
2017	Evaluation	60	32	5	3	0	0	0	92	3	35
2017	Data sciences	58	27	5	5	0	0	5	89	5	19
2017	Policy	54	31	0	0	0	8	8	100	0	13
2017	Project management	53	35	6	0	6	0	0	88	6	17
2017	None of the above	58	21	9	5	2	0	5	83	7	43

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	85	7	7	0	0	0	0	93	0	14
2020	Communications or public affairs	70	17	7	4	0	0	3	89	4	25
2020	Administration and operations	70	12	8	1	5	0	5	85	6	87
2020	Human resources	64	18	6	7	3	0	1	83	11	169
2020	Financial management	70	24	0	0	0	0	5	100	0	20
2020	Information management	54	7	0	16	23	0	0	61	39	11
2020	Information technology	73	11	3	11	2	0	0	84	13	40
2020	Internal audit	72	6	11	0	6	0	6	83	6	17
2020	Evaluation	60	15	15	3	4	0	4	78	7	55
2020	Data sciences	65	21	9	0	5	0	0	86	5	23
2020	Policy	72	17	5	0	5	0	0	90	5	19
2020	Other services to the public	67	13	7	0	6	0	6	86	7	15
2020	None of the above	93	3	0	4	0	0	0	96	4	26
2019	Client contact centre	55	24	17	3	0	0	0	79	3	21
2019	Compliance, inspection and enforcement	70	22	0	0	0	0	7	100	0	13
2019	Communications or public affairs	61	9	10	15	5	0	0	70	20	20
2019	Administration and operations	70	15	9	1	2	0	3	87	4	83
2019	Human resources	63	20	6	4	5	0	2	86	8	199
2019	Financial management	92	8	0	0	0	0	0	100	0	24
2019	Information management	68	6	0	18	8	0	0	74	26	15
2019	Information technology	49	22	9	7	7	2	3	76	15	59
2019	Internal audit	73	5	16	0	6	0	0	78	6	18
2019	Evaluation	71	13	13	2	0	0	2	85	2	54
2019	Data sciences	60	17	13	7	0	0	2	79	8	38
2019	Policy	62	27	0	11	0	0	0	89	11	26
2019	Project management	61	27	0	0	6	0	5	93	7	18
2019	Other services to the public	83	17	0	0	0	0	0	100	0	12
2019	None of the above	67	18	7	2	0	6	0	90	3	33
2018	Client contact centre	55	10	20	0	10	0	4	69	11	21
2018	Compliance, inspection and enforcement	42	0	16	34	0	0	8	45	37	12
2018	Communications or public affairs	51	19	15	6	4	0	4	73	11	25
2018	Administration and operations	60	16	9	8	4	0	2	78	13	80
2018	Human resources	51	23	10	6	6	1	3	78	12	148
2018	Financial management	84	8	4	0	4	0	0	92	4	23
2018	Information technology	65	10	12	8	5	0	0	75	13	50
2018	Internal audit	36	14	21	15	14	0	0	50	29	14
2018	Evaluation	60	22	12	2	4	0	0	82	6	49
2018	Data sciences	36	35	12	13	4	0	0	71	17	23
2018	Policy	61	10	9	5	14	0	0	71	19	20
2018	Project management	62	26	12	0	0	0	0	88	0	16
2018	None of the above	51	16	15	10	3	0	6	71	13	30
2017	Client contact centre	54	14	24	0	9	0	0	68	9	22
2017	Compliance, inspection and enforcement	33	27	21	6	7	0	7	64	14	15
2017	Communications or public affairs	59	10	31	0	0	0	0	69	0	20
2017	Administration and operations	62	14	9	5	4	0	5	81	10	92
2017	Human resources	64	19	9	7	1	0	1	83	8	158
2017	Financial management	55	40	5	0	0	0	0	95	0	20
2017	Information management	80	0	0	9	11	0	0	80	20	10
2017	Information technology	50	20	11	7	9	0	3	73	16	59
2017	Internal audit	46	16	31	0	0	0	8	66	0	13
2017	Evaluation	67	17	5	3	8	0	0	84	11	35
2017	Data sciences	48	27	5	5	10	0	5	79	16	19
2017	Policy	54	16	8	8	8	8	0	75	17	13
2017	Project management	41	29	17	6	6	0	0	71	12	17
2017	None of the above	61	14	4	7	6	0	8	81	14	43

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	14	7	7	0	0	31	78	11	14
2020	Communications or public affairs	61	21	7	4	3	0	4	86	7	25
2020	Administration and operations	59	10	4	1	0	0	26	92	2	87
2020	Human resources	57	11	10	2	0	1	19	85	3	173
2020	Financial management	64	20	0	0	0	0	15	100	0	20
2020	Information management	75	0	0	16	0	0	9	82	18	11
2020	Information technology	76	14	5	0	0	0	5	94	0	41
2020	Internal audit	67	11	0	0	0	0	22	100	0	17
2020	Evaluation	58	7	5	0	0	0	29	92	0	55
2020	Data sciences	66	9	8	4	0	0	13	86	5	23
2020	Policy	40	5	5	0	0	0	49	90	0	19
2020	Other services to the public	54	0	8	0	6	0	32	79	10	15
2020	None of the above	73	3	4	0	4	0	16	90	5	27
2019	Client contact centre	43	22	4	4	4	0	21	84	11	21
2019	Compliance, inspection and enforcement	78	7	0	0	0	0	15	100	0	13
2019	Communications or public affairs	41	4	5	5	5	0	41	75	17	20
2019	Administration and operations	61	7	6	0	0	0	27	92	0	83
2019	Human resources	59	11	5	1	0	0	24	92	2	197
2019	Financial management	76	16	0	0	0	0	8	100	0	24
2019	Information management	47	12	6	5	0	0	30	85	7	15
2019	Information technology	66	18	0	2	5	0	8	92	8	58
2019	Internal audit	36	12	10	0	0	5	36	82	0	17
2019	Evaluation	53	3	2	4	0	0	39	91	6	54
2019	Data sciences	58	14	5	2	0	0	20	91	3	39
2019	Policy	64	4	11	0	0	0	22	86	0	26
2019	Project management	70	14	0	0	0	0	16	100	0	18
2019	Other services to the public	75	0	0	0	0	0	25	100	0	12
2019	None of the above	60	9	3	3	0	6	18	92	3	32
2018	Client contact centre	59	4	4	0	4	6	23	88	6	21
2018	Compliance, inspection and enforcement	50	0	17	0	8	0	25	67	11	12
2018	Communications or public affairs	40	15	18	0	0	0	27	75	0	25
2018	Administration and operations	53	15	3	1	0	0	28	95	2	80
2018	Human resources	46	13	9	5	1	0	26	80	8	147
2018	Financial management	84	4	4	0	4	0	4	92	4	23
2018	Information technology	66	8	4	0	4	0	17	90	5	50
2018	Internal audit	36	43	0	0	0	0	21	100	0	14
2018	Evaluation	54	8	4	4	2	0	28	86	8	49
2018	Data sciences	30	4	9	4	4	0	49	67	16	23
2018	Policy	62	20	5	0	0	0	14	94	0	20
2018	Project management	68	6	18	0	0	0	8	80	0	16
2018	None of the above	57	7	4	3	0	0	29	90	5	30
2017	Client contact centre	40	5	9	18	0	0	28	63	24	22
2017	Compliance, inspection and enforcement	20	13	28	0	0	0	39	54	0	15
2017	Communications or public affairs	51	10	9	0	0	0	30	87	0	20
2017	Administration and operations	55	5	5	3	1	0	30	87	6	92
2017	Human resources	50	13	6	2	0	0	28	88	3	158
2017	Financial management	56	19	0	5	0	0	20	94	6	20
2017	Information management	52	9	9	0	0	0	30	87	0	10
2017	Information technology	52	15	4	3	2	0	24	89	7	59
2017	Internal audit	38	23	8	0	0	0	31	88	0	13
2017	Evaluation	56	5	0	0	0	0	39	100	0	35
2017	Data sciences	47	11	11	0	0	0	32	84	0	19
2017	Policy	38	9	16	0	0	8	30	74	0	13
2017	Project management	70	11	0	0	6	0	12	93	7	17
2017	None of the above	56	8	5	3	4	0	24	84	9	43

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	65	14	15	0	0	0	6	84	0	14
2020	Communications or public affairs	65	23	4	0	0	0	7	95	0	25
2020	Administration and operations	82	9	2	0	0	0	7	98	0	88
2020	Human resources	76	14	2	3	2	0	3	93	5	172
2020	Financial management	84	6	0	0	0	0	11	100	0	20
2020	Information management	91	9	0	0	0	0	0	100	0	11
2020	Information technology	69	17	11	0	0	0	3	89	0	41
2020	Internal audit	81	13	0	0	0	0	6	100	0	17
2020	Evaluation	62	31	0	2	2	0	4	96	4	55
2020	Data sciences	87	9	0	0	0	0	4	100	0	23
2020	Policy	83	5	6	0	0	0	5	93	0	19
2020	Other services to the public	67	15	13	0	0	0	6	87	0	15
2020	None of the above	82	10	7	0	0	0	0	93	0	27
2019	Client contact centre	57	22	10	4	0	0	6	85	5	21
2019	Compliance, inspection and enforcement	63	7	22	0	0	0	7	76	0	13
2019	Communications or public affairs	86	0	4	5	0	0	5	91	5	20
2019	Administration and operations	69	14	9	2	0	0	6	89	2	83
2019	Human resources	73	16	6	0	0	0	5	93	0	198
2019	Financial management	88	12	0	0	0	0	0	100	0	24
2019	Information management	75	0	5	8	0	0	12	85	9	15
2019	Information technology	70	16	4	4	2	2	3	91	6	59
2019	Internal audit	84	10	0	0	0	0	6	100	0	18
2019	Evaluation	62	23	9	2	0	0	3	89	2	55
2019	Data sciences	86	7	2	0	0	0	5	97	0	39
2019	Policy	67	22	11	0	0	0	0	89	0	26
2019	Project management	86	9	0	0	0	0	5	100	0	19
2019	Other services to the public	91	9	0	0	0	0	0	100	0	12
2019	None of the above	67	18	3	3	0	4	4	93	4	31
2018	Client contact centre	52	20	12	12	0	0	4	75	13	21
2018	Compliance, inspection and enforcement	41	33	8	8	0	0	9	82	9	12
2018	Communications or public affairs	55	23	4	6	0	0	12	88	7	25
2018	Administration and operations	63	20	4	0	2	0	12	94	2	80
2018	Human resources	64	18	8	1	0	1	8	90	1	149
2018	Financial management	75	17	0	0	0	0	8	100	0	23
2018	Information technology	70	15	6	0	3	0	6	90	4	50
2018	Internal audit	79	14	0	0	0	0	7	100	0	14
2018	Evaluation	52	32	8	2	0	0	6	89	2	49
2018	Data sciences	69	9	4	0	0	5	13	95	0	23
2018	Policy	82	9	5	0	0	0	5	95	0	20
2018	Project management	83	0	11	6	0	0	0	83	6	16
2018	None of the above	77	7	6	4	3	0	3	87	6	30
2017	Client contact centre	39	23	23	5	0	0	10	69	5	22
2017	Compliance, inspection and enforcement	53	14	20	6	0	0	7	72	7	15
2017	Communications or public affairs	75	5	10	0	0	0	10	89	0	20
2017	Administration and operations	76	11	3	2	0	0	8	94	2	92
2017	Human resources	71	20	6	2	0	0	1	92	2	156
2017	Financial management	80	15	0	0	0	0	5	100	0	20
2017	Information management	80	9	11	0	0	0	0	89	0	10
2017	Information technology	62	20	5	2	2	0	9	90	4	59
2017	Internal audit	69	0	8	0	0	0	23	90	0	13
2017	Evaluation	59	26	9	0	0	0	6	91	0	34
2017	Data sciences	74	5	0	0	0	0	21	100	0	19
2017	Policy	78	7	0	0	0	8	8	100	0	13
2017	Project management	82	6	0	6	0	0	6	93	7	17
2017	None of the above	66	19	2	0	0	0	13	97	0	43

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	80	7	6	7	0	0	0	87	7	14
2020	Communications or public affairs	77	8	4	4	3	0	3	88	7	24
2020	Administration and operations	78	8	8	1	1	0	4	89	2	87
2020	Human resources	67	19	8	2	1	1	2	88	4	170
2020	Financial management	68	27	0	0	0	0	5	100	0	20
2020	Information management	52	25	0	9	14	0	0	77	23	11
2020	Information technology	68	14	9	7	0	3	0	84	7	41
2020	Internal audit	60	18	0	11	6	0	6	83	17	17
2020	Evaluation	77	7	11	0	0	4	2	89	0	55
2020	Data sciences	79	21	0	0	0	0	0	100	0	23
2020	Policy	85	5	10	0	0	0	0	90	0	19
2020	Other services to the public	54	34	6	0	0	0	6	93	0	15
2020	None of the above	84	8	0	8	0	0	0	92	8	27
2019	Client contact centre	67	24	4	5	0	0	0	91	5	21
2019	Compliance, inspection and enforcement	74	11	7	0	0	0	7	92	0	13
2019	Communications or public affairs	70	16	0	0	14	0	0	86	14	20
2019	Administration and operations	83	5	5	0	0	0	7	95	0	84
2019	Human resources	81	9	4	2	2	0	2	92	4	199
2019	Financial management	78	18	4	0	0	0	0	96	0	24
2019	Information management	73	0	0	0	15	0	12	83	17	15
2019	Information technology	77	10	4	2	4	2	2	91	6	58
2019	Internal audit	83	6	5	0	0	0	6	95	0	18
2019	Evaluation	77	14	2	0	1	0	5	96	1	55
2019	Data sciences	83	7	2	0	0	0	7	97	0	39
2019	Policy	84	13	4	0	0	0	0	96	0	26
2019	Project management	66	8	0	5	16	0	5	78	22	18
2019	Other services to the public	89	0	11	0	0	0	0	89	0	12
2019	None of the above	81	9	0	3	0	6	0	97	3	33
2018	Client contact centre	68	4	13	0	10	0	4	76	10	21
2018	Compliance, inspection and enforcement	75	25	0	0	0	0	0	100	0	12
2018	Communications or public affairs	78	12	6	0	0	0	4	93	0	25
2018	Administration and operations	76	12	3	1	4	0	5	92	5	80
2018	Human resources	73	10	7	2	1	1	7	90	2	148
2018	Financial management	84	8	4	0	0	0	4	96	0	23
2018	Information technology	64	14	10	0	2	4	5	87	2	50
2018	Internal audit	93	0	0	0	7	0	0	93	7	14
2018	Evaluation	76	16	4	0	2	0	2	94	2	49
2018	Data sciences	74	26	0	0	0	0	0	100	0	23
2018	Policy	73	9	0	5	5	0	8	90	10	20
2018	Project management	73	6	6	9	5	0	0	79	15	16
2018	None of the above	81	6	0	4	0	0	10	96	4	30
2017	Client contact centre	49	28	14	0	4	0	5	81	4	22
2017	Compliance, inspection and enforcement	60	7	21	7	0	0	6	71	7	15
2017	Communications or public affairs	75	20	0	0	0	0	5	100	0	20
2017	Administration and operations	73	3	3	9	2	2	7	85	12	92
2017	Human resources	72	13	5	3	3	0	5	89	6	158
2017	Financial management	80	20	0	0	0	0	0	100	0	20
2017	Information management	69	11	11	0	9	0	0	80	9	10
2017	Information technology	69	13	9	2	3	0	3	85	5	59
2017	Internal audit	76	8	0	0	0	8	8	100	0	13
2017	Evaluation	76	12	3	0	0	0	9	97	0	35
2017	Data sciences	69	16	5	0	5	0	5	89	5	19
2017	Policy	69	15	9	0	0	8	0	91	0	13
2017	Project management	58	17	11	6	0	0	6	81	7	17
2017	None of the above	72	9	7	3	2	0	7	87	5	43

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	13	14	0	13	0	7	70	14	14
2020	Communications or public affairs	49	19	13	7	9	0	3	71	16	25
2020	Administration and operations	40	36	14	1	7	0	2	77	8	87
2020	Human resources	38	30	19	6	6	1	0	68	13	173
2020	Financial management	55	20	9	0	10	0	5	80	11	20
2020	Information management	44	23	18	7	9	0	0	66	16	11
2020	Information technology	57	19	12	10	0	3	0	78	10	41
2020	Internal audit	35	48	11	0	5	0	0	84	5	17
2020	Evaluation	35	41	13	5	4	0	2	78	9	55
2020	Data sciences	65	21	14	0	0	0	0	86	0	23
2020	Policy	40	17	33	5	5	0	0	57	10	19
2020	Other services to the public	45	34	7	6	8	0	0	79	14	15
2020	None of the above	68	14	8	11	0	0	0	82	11	27
2019	Client contact centre	50	32	9	4	5	0	0	82	9	21
2019	Compliance, inspection and enforcement	44	41	7	7	0	0	0	85	7	13
2019	Communications or public affairs	41	20	25	5	9	0	0	61	14	20
2019	Administration and operations	49	28	18	3	0	0	3	79	3	84
2019	Human resources	52	26	14	4	3	1	1	78	7	199
2019	Financial management	46	37	14	4	0	0	0	82	4	24
2019	Information management	39	27	11	9	8	0	6	71	18	15
2019	Information technology	65	21	9	0	4	0	2	87	4	58
2019	Internal audit	58	21	10	5	0	0	6	84	5	18
2019	Evaluation	46	24	19	11	0	0	0	70	11	55
2019	Data sciences	69	7	13	8	2	0	0	76	11	39
2019	Policy	47	25	20	7	0	0	0	73	7	26
2019	Project management	58	26	10	6	0	0	0	84	6	19
2019	Other services to the public	33	31	17	19	0	0	0	64	19	12
2019	None of the above	33	28	32	0	0	6	0	65	0	32
2018	Client contact centre	51	28	4	6	4	0	7	85	11	21
2018	Compliance, inspection and enforcement	33	33	26	0	8	0	0	66	8	12
2018	Communications or public affairs	28	36	27	4	4	0	0	65	8	24
2018	Administration and operations	52	28	13	5	0	0	2	81	5	80
2018	Human resources	37	31	18	3	5	0	5	72	9	149
2018	Financial management	63	24	14	0	0	0	0	86	0	23
2018	Information technology	52	30	12	0	1	0	4	86	1	50
2018	Internal audit	37	34	22	7	0	0	0	71	7	14
2018	Evaluation	37	38	20	0	2	0	2	77	2	49
2018	Data sciences	52	22	13	4	4	0	4	77	9	23
2018	Policy	49	37	5	9	0	0	0	86	9	20
2018	Project management	38	38	24	0	0	0	0	76	0	16
2018	None of the above	55	15	13	10	6	0	0	70	17	30
2017	Client contact centre	49	28	14	0	4	0	5	81	4	22
2017	Compliance, inspection and enforcement	19	54	20	7	0	0	0	73	7	15
2017	Communications or public affairs	25	41	29	0	5	0	0	66	5	20
2017	Administration and operations	43	21	19	10	4	0	3	66	14	92
2017	Human resources	49	29	14	4	2	0	1	79	7	158
2017	Financial management	30	45	20	5	0	0	0	75	5	20
2017	Information technology	54	34	7	2	0	0	3	91	2	59
2017	Internal audit	24	46	8	0	15	0	8	75	16	13
2017	Evaluation	41	39	12	5	2	0	0	80	8	35
2017	Data sciences	49	26	5	10	5	0	5	79	16	19
2017	Policy	38	39	15	0	8	0	0	77	8	13
2017	Project management	24	42	34	0	0	0	0	66	0	17
2017	None of the above	42	33	19	3	0	0	3	78	3	43

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	19	60	15	0	6	0	0	79	6	14
2020	Communications or public affairs	31	45	13	7	4	0	0	76	11	25
2020	Administration and operations	30	33	23	7	3	1	2	65	11	88
2020	Human resources	21	41	26	8	4	1	0	62	12	173
2020	Financial management	37	58	6	0	0	0	0	94	0	20
2020	Information management	47	21	18	14	0	0	0	68	14	11
2020	Information technology	23	45	21	11	0	0	0	68	11	41
2020	Internal audit	25	34	31	6	5	0	0	59	11	17
2020	Evaluation	19	54	20	6	2	0	0	73	7	54
2020	Data sciences	31	25	35	5	4	0	0	56	10	23
2020	Policy	25	38	11	26	0	0	0	63	26	19
2020	Other services to the public	20	40	25	15	0	0	0	60	15	15
2020	None of the above	39	42	15	0	4	0	0	81	4	26

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	13	44	28	15	0	0	0	57	15	14
2020	Communications or public affairs	13	41	26	10	12	0	0	53	21	25
2020	Administration and operations	18	36	31	8	7	0	0	54	15	88
2020	Human resources	13	23	37	20	5	1	0	37	26	171
2020	Financial management	3	52	31	14	0	0	0	56	14	20
2020	Information management	32	8	21	30	9	0	0	40	39	11
2020	Information technology	15	24	43	14	2	0	3	40	16	41
2020	Internal audit	7	41	25	21	6	0	0	48	27	17
2020	Evaluation	12	36	39	11	2	0	0	49	12	55
2020	Data sciences	27	22	43	0	9	0	0	48	9	23
2020	Policy	15	39	31	10	5	0	0	54	15	19
2020	Other services to the public	0	40	38	22	0	0	0	40	22	15
2020	None of the above	31	22	36	11	0	0	0	53	11	27
2019	Client contact centre	29	39	23	8	0	0	0	69	8	21
2019	Compliance, inspection and enforcement	26	30	37	7	0	0	0	56	7	13
2019	Communications or public affairs	16	21	54	10	0	0	0	36	10	20
2019	Administration and operations	28	42	25	3	1	1	0	71	4	84
2019	Human resources	18	38	31	11	1	0	0	56	12	200
2019	Financial management	27	40	20	12	0	0	0	68	12	24
2019	Information management	14	18	42	9	17	0	0	32	27	14
2019	Information technology	19	34	29	11	5	0	2	53	17	59
2019	Internal audit	19	31	51	0	0	0	0	49	0	18
2019	Evaluation	17	28	39	16	0	0	0	45	16	55
2019	Data sciences	29	38	23	7	2	0	0	68	10	39
2019	Policy	28	30	27	15	0	0	0	58	15	26
2019	Project management	30	45	10	4	11	0	0	75	15	19
2019	Other services to the public	9	40	52	0	0	0	0	48	0	12
2019	None of the above	17	18	39	17	2	6	0	37	21	33
2018	Client contact centre	19	39	34	8	0	0	0	58	8	21
2018	Compliance, inspection and enforcement	16	17	25	25	16	0	0	33	41	12
2018	Communications or public affairs	15	31	45	8	0	0	0	47	8	25
2018	Administration and operations	28	36	26	8	1	0	1	64	9	80
2018	Human resources	6	35	37	14	7	0	1	41	21	149
2018	Financial management	21	38	23	18	0	0	0	59	18	23
2018	Information technology	17	24	39	12	9	0	0	41	21	49
2018	Internal audit	0	36	50	15	0	0	0	36	15	14
2018	Evaluation	22	42	28	8	0	0	0	64	8	49
2018	Data sciences	13	35	30	17	4	0	0	49	21	23
2018	Policy	34	32	15	10	10	0	0	66	19	20
2018	Project management	17	37	39	6	0	0	0	55	6	16
2018	None of the above	18	38	28	10	4	0	3	57	14	30
2017	Client contact centre	5	36	32	22	4	0	0	42	27	22
2017	Compliance, inspection and enforcement	0	21	50	21	7	0	0	21	28	14
2017	Communications or public affairs	5	14	61	20	0	0	0	19	20	20
2017	Administration and operations	15	38	33	11	3	0	0	53	14	92
2017	Human resources	8	34	37	19	2	0	0	42	21	158
2017	Financial management	5	39	36	20	0	0	0	44	20	20
2017	Information management	12	40	11	27	11	0	0	52	38	10
2017	Information technology	13	28	33	13	10	0	2	43	24	60
2017	Internal audit	0	16	61	23	0	0	0	16	23	13
2017	Evaluation	17	32	40	3	8	0	0	49	11	35
2017	Data sciences	10	33	51	6	0	0	0	43	6	19
2017	Policy	0	23	54	23	0	0	0	23	23	13
2017	Project management	6	24	70	0	0	0	0	30	0	17
2017	None of the above	5	29	43	18	2	0	3	35	21	43

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	15	0	34	24	27	0	0	51	15	14
2020	Communications or public affairs	7	18	38	21	15	0	0	37	25	25
2020	Administration and operations	9	16	32	31	11	0	0	43	25	87
2020	Human resources	16	19	35	21	9	0	0	30	35	172
2020	Financial management	5	15	41	31	9	0	0	40	19	20
2020	Information management	31	14	21	8	25	0	0	33	46	11
2020	Information technology	5	25	35	22	11	0	3	33	31	41
2020	Internal audit	16	21	18	20	26	0	0	45	37	17
2020	Evaluation	6	17	40	19	18	0	0	37	23	54
2020	Data sciences	9	5	33	35	18	0	0	53	14	23
2020	Policy	15	10	33	36	5	0	0	42	26	19
2020	Other services to the public	7	21	32	21	18	0	0	40	28	15
2020	None of the above	16	21	17	27	18	0	0	46	37	27
2019	Client contact centre	5	8	20	36	31	0	0	67	14	21
2019	Compliance, inspection and enforcement	0	22	7	44	26	0	0	70	22	13
2019	Communications or public affairs	5	20	49	11	16	0	0	26	25	20
2019	Administration and operations	2	12	39	21	25	0	1	46	14	84
2019	Human resources	5	19	36	26	14	1	0	40	23	199
2019	Financial management	14	12	29	20	25	0	0	45	25	24
2019	Information management	9	15	51	18	8	0	0	26	23	14
2019	Information technology	7	21	44	20	7	0	2	27	28	59
2019	Internal audit	5	5	62	10	19	0	0	29	10	18
2019	Evaluation	7	16	45	19	11	2	0	31	24	55
2019	Data sciences	11	0	43	21	25	0	0	46	11	39
2019	Policy	4	15	38	11	33	0	0	44	18	26
2019	Project management	16	4	27	36	17	0	0	53	20	19
2019	Other services to the public	0	19	65	16	0	0	0	16	19	12
2019	None of the above	6	16	43	18	11	6	0	31	23	33
2018	Client contact centre	4	4	30	52	10	0	0	62	8	21
2018	Compliance, inspection and enforcement	8	33	8	42	8	0	0	51	41	12
2018	Communications or public affairs	11	20	33	24	12	0	0	36	31	24
2018	Administration and operations	6	11	29	41	11	0	1	53	18	79
2018	Human resources	13	23	37	15	11	0	1	26	36	148
2018	Financial management	4	12	62	16	6	0	0	22	16	23
2018	Information technology	12	20	43	21	4	0	0	25	32	50
2018	Internal audit	0	31	38	31	0	0	0	31	31	13
2018	Evaluation	2	23	35	25	16	0	0	40	25	48
2018	Data sciences	9	18	22	21	31	0	0	52	26	23
2018	Policy	10	10	37	39	5	0	0	44	19	20
2018	Project management	0	23	59	18	0	0	0	18	23	16
2018	None of the above	7	14	31	23	23	0	3	47	22	30
2017	Client contact centre	4	33	39	4	20	0	0	24	37	21
2017	Compliance, inspection and enforcement	7	40	33	20	0	0	0	20	47	15
2017	Communications or public affairs	0	40	50	9	0	0	0	9	40	20
2017	Administration and operations	4	17	35	30	13	0	0	43	22	92
2017	Human resources	6	18	43	23	9	0	0	33	25	156
2017	Financial management	10	15	31	30	10	0	5	42	26	20
2017	Information management	20	28	11	9	9	0	22	24	62	10
2017	Information technology	17	11	35	25	12	0	0	37	28	60
2017	Internal audit	0	15	69	16	0	0	0	16	15	13
2017	Evaluation	11	2	32	44	11	0	0	55	14	35
2017	Data sciences	5	6	46	27	16	0	0	43	11	19
2017	Policy	0	38	47	15	0	0	0	15	38	13
2017	Project management	0	12	58	24	0	6	0	26	13	17
2017	None of the above	2	26	51	14	4	3	0	19	29	43

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	62	0	0	0	0	0	100	0	14
2020	Communications or public affairs	52	40	9	0	0	0	0	91	0	25
2020	Administration and operations	58	38	2	1	1	0	0	95	2	88
2020	Human resources	43	43	8	4	1	0	1	87	5	173
2020	Financial management	80	20	0	0	0	0	0	100	0	19
2020	Information management	37	18	24	7	14	0	0	55	21	11
2020	Information technology	58	25	9	3	3	0	3	85	6	41
2020	Internal audit	59	24	0	11	6	0	0	84	16	17
2020	Evaluation	44	51	4	2	0	0	0	95	2	54
2020	Data sciences	57	30	4	9	0	0	0	87	9	23
2020	Policy	53	32	15	0	0	0	0	85	0	19
2020	Other services to the public	32	46	22	0	0	0	0	78	0	15
2020	None of the above	46	40	11	3	0	0	0	86	3	27
2019	Client contact centre	66	34	0	0	0	0	0	100	0	21
2019	Compliance, inspection and enforcement	33	44	15	0	0	7	0	84	0	13
2019	Communications or public affairs	35	39	5	15	5	0	0	75	20	20
2019	Administration and operations	49	39	6	0	1	5	0	93	1	84
2019	Human resources	41	43	9	4	1	2	0	86	5	200
2019	Financial management	35	56	4	0	0	5	0	95	0	24
2019	Information management	23	32	23	11	6	6	0	58	18	15
2019	Information technology	37	44	9	7	2	0	2	82	9	59
2019	Internal audit	55	32	13	0	0	0	0	87	0	17
2019	Evaluation	37	48	7	7	2	0	0	84	9	55
2019	Data sciences	44	40	2	2	0	11	0	95	3	39
2019	Policy	53	40	7	0	0	0	0	93	0	26
2019	Project management	41	36	0	13	5	5	0	81	19	19
2019	Other services to the public	52	40	8	0	0	0	0	92	0	12
2019	None of the above	31	48	11	3	0	6	0	84	4	33
2018	Client contact centre	52	44	4	0	0	0	0	96	0	21
2018	Compliance, inspection and enforcement	17	33	25	16	8	0	0	51	25	12
2018	Communications or public affairs	33	47	12	8	0	0	0	80	8	25
2018	Administration and operations	46	39	8	4	3	1	0	85	7	80
2018	Human resources	31	50	11	6	1	2	1	82	7	147
2018	Financial management	46	24	23	0	4	4	0	73	4	23
2018	Information technology	26	34	21	11	4	5	0	63	15	49
2018	Internal audit	20	57	8	7	8	0	0	78	15	14
2018	Evaluation	32	50	10	2	2	4	0	85	4	49
2018	Data sciences	56	35	0	4	0	4	0	95	5	23
2018	Policy	33	47	10	5	0	5	0	85	5	20
2018	Project management	47	28	20	0	0	6	0	79	0	16
2018	None of the above	37	42	8	3	6	0	3	81	10	30
2017	Client contact centre	5	48	20	13	5	9	0	58	20	22
2017	Compliance, inspection and enforcement	27	32	34	0	7	0	0	59	7	15
2017	Communications or public affairs	5	71	20	0	5	0	0	75	5	20
2017	Administration and operations	34	38	16	5	3	3	0	75	9	92
2017	Human resources	25	46	11	8	4	5	0	75	13	158
2017	Financial management	19	52	15	15	0	0	0	70	15	20
2017	Information management	29	52	0	0	8	11	0	91	9	10
2017	Information technology	22	38	20	12	3	5	0	63	16	60
2017	Internal audit	16	31	24	23	7	0	0	47	30	13
2017	Evaluation	16	54	15	6	6	3	0	72	12	35
2017	Data sciences	21	53	11	5	5	5	0	78	11	19
2017	Policy	22	39	15	8	8	8	0	67	17	13
2017	Project management	24	46	24	0	0	6	0	75	0	17
2017	None of the above	33	31	15	9	2	10	0	71	13	43

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	58	28	7	6	0	0	0	87	6	14
2020	Communications or public affairs	50	21	21	4	0	3	0	74	4	25
2020	Administration and operations	48	31	8	5	7	0	0	80	12	88
2020	Human resources	31	39	11	12	3	4	1	73	16	172
2020	Financial management	66	30	5	0	0	0	0	95	0	20
2020	Information management	37	31	0	18	14	0	0	69	31	11
2020	Information technology	46	33	8	8	3	0	3	81	11	41
2020	Internal audit	54	23	0	16	6	0	0	78	22	17
2020	Evaluation	22	43	22	11	0	2	0	66	11	55
2020	Data sciences	39	26	14	13	9	0	0	64	22	23
2020	Policy	38	42	5	10	5	0	0	79	15	19
2020	Other services to the public	24	34	42	0	0	0	0	58	0	15
2020	None of the above	43	39	15	3	0	0	0	82	3	27

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	52	0	15	0	0	0	85	15	14
2020	Communications or public affairs	64	15	9	9	3	0	0	80	12	25
2020	Administration and operations	57	23	7	10	2	0	0	81	12	88
2020	Human resources	37	35	6	11	9	1	1	74	20	173
2020	Financial management	62	24	10	3	0	0	0	86	3	20
2020	Information management	44	25	0	21	10	0	0	69	31	10
2020	Information technology	47	31	7	4	5	3	3	83	10	41
2020	Internal audit	61	11	11	11	6	0	0	72	17	17
2020	Evaluation	40	27	13	9	11	0	0	67	20	55
2020	Data sciences	48	21	4	10	13	4	0	72	24	23
2020	Policy	58	21	17	5	0	0	0	78	5	19
2020	Other services to the public	47	32	7	15	0	0	0	78	15	15
2020	None of the above	42	43	4	6	4	0	0	85	10	27

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	42	0	0	0	0	6	100	0	14
2020	Communications or public affairs	71	29	0	0	0	0	0	100	0	25
2020	Administration and operations	60	23	8	5	1	1	1	86	6	87
2020	Human resources	47	35	7	8	1	1	1	83	9	173
2020	Financial management	81	10	9	0	0	0	0	91	0	20
2020	Information management	52	7	9	9	23	0	0	60	31	11
2020	Information technology	54	27	8	4	3	1	3	84	7	41
2020	Internal audit	61	16	11	0	6	6	0	83	6	17
2020	Evaluation	48	30	13	4	4	2	0	79	8	54
2020	Data sciences	52	21	13	10	0	4	0	76	10	23
2020	Policy	63	32	0	5	0	0	0	95	5	19
2020	Other services to the public	65	20	14	0	0	0	0	86	0	15
2020	None of the above	52	43	4	0	0	0	0	96	0	27

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	53	0	7	0	0	0	93	7	14
2020	Communications or public affairs	56	28	13	3	0	0	0	84	3	25
2020	Administration and operations	44	36	10	5	4	1	0	82	8	88
2020	Human resources	31	41	15	11	2	0	1	72	12	173
2020	Financial management	67	23	6	0	0	3	0	94	0	20
2020	Information management	30	31	0	16	23	0	0	61	39	11
2020	Information technology	45	19	17	16	3	0	0	65	18	40
2020	Internal audit	61	11	16	6	6	0	0	72	12	17
2020	Evaluation	31	40	24	2	4	0	0	71	5	55
2020	Data sciences	52	21	9	14	4	0	0	73	18	23
2020	Policy	37	46	6	10	0	0	0	83	10	19
2020	Other services to the public	44	27	14	7	0	8	0	77	8	15
2020	None of the above	42	35	11	11	0	0	0	78	11	27
2019	Client contact centre	33	67	0	0	0	0	0	100	0	21
2019	Compliance, inspection and enforcement	41	37	7	7	0	7	0	84	8	13
2019	Communications or public affairs	31	33	0	20	10	6	0	68	32	20
2019	Administration and operations	40	45	12	3	0	2	0	86	3	83
2019	Human resources	33	44	13	6	2	1	0	78	8	198
2019	Financial management	39	39	12	4	0	5	0	83	4	24
2019	Information management	17	42	13	16	13	0	0	59	29	15
2019	Information technology	32	36	17	9	7	0	0	67	16	59
2019	Internal audit	26	62	12	0	0	0	0	88	0	18
2019	Evaluation	25	42	20	7	4	2	0	69	11	54
2019	Data sciences	38	34	7	8	0	12	0	82	10	39
2019	Policy	49	29	15	7	0	0	0	78	7	26
2019	Project management	26	46	5	7	11	5	0	75	19	19
2019	Other services to the public	40	52	0	8	0	0	0	92	8	12
2019	None of the above	33	40	12	2	7	6	0	78	10	33
2018	Client contact centre	50	33	8	9	0	0	0	83	9	21
2018	Compliance, inspection and enforcement	9	28	18	27	18	0	0	37	45	11
2018	Communications or public affairs	23	45	16	16	0	0	0	68	16	25
2018	Administration and operations	41	43	6	5	2	2	0	86	7	80
2018	Human resources	27	43	12	12	3	2	1	72	16	150
2018	Financial management	34	40	20	0	0	6	0	79	0	23
2018	Information technology	22	26	27	13	8	4	0	50	21	49
2018	Internal audit	15	56	0	15	14	0	0	71	29	14
2018	Evaluation	32	46	12	8	2	0	0	78	10	49
2018	Data sciences	39	43	4	13	0	0	0	82	13	23
2018	Policy	30	34	10	21	5	0	0	64	26	19
2018	Project management	50	23	15	6	0	6	0	78	7	15
2018	None of the above	29	38	12	15	3	0	3	69	18	30
2017	Client contact centre	9	37	18	27	9	0	0	45	36	22
2017	Compliance, inspection and enforcement	14	21	7	28	29	0	0	36	57	14
2017	Communications or public affairs	15	10	20	50	5	0	0	25	55	20
2017	Administration and operations	22	52	11	7	5	3	0	76	12	92
2017	Human resources	24	45	13	14	4	1	0	70	17	158
2017	Financial management	24	61	5	5	0	5	0	90	5	20
2017	Information management	10	40	21	9	19	0	0	51	28	10
2017	Information technology	8	38	28	8	12	5	0	49	21	60
2017	Internal audit	23	24	15	23	15	0	0	47	38	13
2017	Evaluation	25	44	14	12	5	0	0	69	17	35
2017	Data sciences	0	43	36	10	5	5	0	46	16	19
2017	Policy	8	62	8	15	0	8	0	75	17	13
2017	Project management	0	48	34	18	0	0	0	48	18	17
2017	None of the above	21	43	14	10	6	5	0	68	17	43

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	49	0	13	0	0	87	13	14
2020	Communications or public affairs	58	30	12	0	0	0	88	0	25
2020	Administration and operations	45	41	8	5	1	0	86	6	87
2020	Human resources	44	42	7	7	1	0	86	7	173
2020	Financial management	63	37	0	0	0	0	100	0	19
2020	Information management	38	48	0	0	14	0	86	14	11
2020	Information technology	39	40	5	11	3	3	81	14	41
2020	Internal audit	50	34	7	10	0	0	83	10	17
2020	Evaluation	27	46	11	17	0	0	73	17	55
2020	Data sciences	54	20	13	9	4	0	74	13	23
2020	Policy	64	15	5	10	5	0	79	15	19
2020	Other services to the public	25	75	0	0	0	0	100	0	15
2020	None of the above	57	40	0	3	0	0	97	3	27

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	42	0	13	0	0	87	13	14
2020	Communications or public affairs	62	25	13	0	0	0	87	0	25
2020	Administration and operations	48	34	7	8	2	0	83	11	86
2020	Human resources	40	37	11	12	1	0	76	13	169
2020	Financial management	59	31	10	0	0	0	90	0	20
2020	Information management	47	31	14	9	0	0	77	9	11
2020	Information technology	37	27	12	15	5	3	66	21	41
2020	Internal audit	47	30	0	23	0	0	77	23	17
2020	Evaluation	20	34	13	24	9	0	54	33	55
2020	Data sciences	43	32	9	8	9	0	75	17	23
2020	Policy	47	38	0	0	15	0	85	15	19
2020	Other services to the public	20	66	7	6	0	0	86	6	15
2020	None of the above	47	37	14	3	0	0	84	3	27

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	39	40	13	7	0	0	0	79	7	14
2020	Communications or public affairs	46	29	12	9	0	0	4	79	9	25
2020	Administration and operations	47	37	13	2	0	0	0	85	2	87
2020	Human resources	40	40	13	3	1	1	2	83	4	172
2020	Financial management	55	45	0	0	0	0	0	100	0	20
2020	Information management	38	39	14	9	0	0	0	77	9	11
2020	Information technology	27	28	27	10	3	0	5	58	13	41
2020	Internal audit	42	36	15	7	0	0	0	77	7	17
2020	Evaluation	29	47	11	11	2	0	0	76	13	55
2020	Data sciences	40	31	12	17	0	0	0	70	17	23
2020	Policy	47	21	11	15	0	0	5	72	16	19
2020	Other services to the public	19	52	15	6	0	8	0	77	7	15
2020	None of the above	50	39	8	3	0	0	0	89	3	27

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	48	52	0	0	0	0	0	100	0	13
2020	Communications or public affairs	62	21	17	0	0	0	0	83	0	25
2020	Administration and operations	57	33	4	3	1	1	0	92	5	88
2020	Human resources	47	38	10	2	0	1	2	87	2	173
2020	Financial management	78	22	0	0	0	0	0	100	0	20
2020	Information management	38	31	0	9	14	9	0	75	25	11
2020	Information technology	43	32	16	3	3	0	3	78	6	41
2020	Internal audit	47	31	11	0	0	6	6	88	0	17
2020	Evaluation	29	57	9	4	0	2	0	87	4	55
2020	Data sciences	56	13	22	4	0	0	5	73	5	23
2020	Policy	63	27	0	10	0	0	0	90	10	19
2020	Other services to the public	39	61	0	0	0	0	0	100	0	15
2020	None of the above	58	39	3	0	0	0	0	97	0	27

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	94	6	0	0	0	0	100	0	14
2020	Communications or public affairs	83	13	4	0	0	0	96	0	25
2020	Administration and operations	85	15	0	0	0	0	100	0	88
2020	Human resources	84	14	1	1	1	0	99	1	173
2020	Financial management	89	11	0	0	0	0	100	0	20
2020	Information management	79	7	14	0	0	0	86	0	11
2020	Information technology	78	16	0	3	0	3	97	3	41
2020	Internal audit	84	16	0	0	0	0	100	0	17
2020	Evaluation	73	22	0	2	4	0	98	2	55
2020	Data sciences	83	9	0	0	9	0	100	0	23
2020	Policy	79	21	0	0	0	0	100	0	19
2020	Other services to the public	73	20	0	0	0	7	100	0	15
2020	None of the above	86	11	0	3	0	0	97	3	27

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	42	6	0	0	0	0	94	0	14
2020	Communications or public affairs	72	20	9	0	0	0	0	91	0	25
2020	Administration and operations	66	28	5	1	0	0	0	94	1	88
2020	Human resources	56	37	4	2	0	1	0	93	2	172
2020	Financial management	74	26	0	0	0	0	0	100	0	20
2020	Information management	63	23	0	0	14	0	0	86	14	11
2020	Information technology	68	14	7	6	0	3	3	87	6	40
2020	Internal audit	72	23	0	0	0	5	0	100	0	17
2020	Evaluation	54	38	0	4	0	2	2	96	4	55
2020	Data sciences	57	22	8	4	4	4	0	83	9	23
2020	Policy	63	22	5	10	0	0	0	85	10	19
2020	Other services to the public	40	52	8	0	0	0	0	92	0	15
2020	None of the above	70	23	4	0	3	0	0	93	3	26

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	58	20	7	15	0	0	0	78	15	14
2020	Communications or public affairs	60	20	9	4	3	4	0	83	8	25
2020	Administration and operations	60	27	9	1	2	0	0	87	3	88
2020	Human resources	53	28	6	8	4	0	1	82	12	173
2020	Financial management	71	23	6	0	0	0	0	94	0	20
2020	Information management	54	14	0	9	23	0	0	69	31	11
2020	Information technology	51	23	9	6	5	3	3	78	12	41
2020	Internal audit	72	11	5	6	6	0	0	84	11	17
2020	Evaluation	48	32	4	9	5	2	0	82	14	55
2020	Data sciences	64	14	9	9	0	5	0	81	9	22
2020	Policy	61	16	18	5	0	0	0	77	5	18
2020	Other services to the public	38	48	7	7	0	0	0	86	7	15
2020	None of the above	60	22	9	3	6	0	0	82	9	27

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	72	13	15	0	0	0	0	85	0	14
2020	Communications or public affairs	76	16	4	4	0	0	0	91	4	25
2020	Administration and operations	60	32	5	1	0	1	0	93	1	88
2020	Human resources	56	27	10	6	1	0	1	84	6	173
2020	Financial management	79	21	0	0	0	0	0	100	0	20
2020	Information management	54	23	0	9	14	0	0	77	23	11
2020	Information technology	61	23	3	5	5	0	3	86	11	41
2020	Internal audit	70	17	0	6	0	6	0	94	6	16
2020	Evaluation	40	42	5	7	0	4	2	87	7	55
2020	Data sciences	65	13	9	4	4	4	0	82	9	23
2020	Policy	69	15	0	15	0	0	0	85	15	19
2020	Other services to the public	30	42	27	0	0	0	0	73	0	15
2020	None of the above	64	27	6	0	3	0	0	91	3	27

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	20	43	20	10	7	0	0	63	17	11
2020	Administration and operations	26	54	7	4	0	0	9	88	4	25
2020	Human resources	21	58	17	3	2	0	0	79	5	62
2020	Information technology	20	33	7	27	7	0	7	57	36	15
2019	Administration and operations	29	53	6	12	0	0	0	83	12	17
2019	Human resources	30	44	14	8	0	2	2	77	8	59
2019	Information technology	0	47	27	18	0	0	9	51	19	12
2019	Data sciences	17	58	8	8	0	8	0	82	9	12
2019	None of the above	0	48	9	0	23	0	20	60	29	10

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	Total responses
2020	Communications or public affairs	100	11
2020	Administration and operations	100	25
2020	Human resources	100	62
2020	Information technology	100	15

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	10	16	46	10	17	0	26	27	11
2020	Administration and operations	17	40	22	17	4	0	57	21	25
2020	Human resources	21	30	20	24	3	2	53	27	62
2020	Information technology	33	0	13	33	20	0	33	53	15

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	0	100	14
2020	Communications or public affairs	9	91	25
2020	Administration and operations	2	98	88
2020	Human resources	12	88	171
2020	Financial management	6	94	20
2020	Information management	30	70	11
2020	Information technology	29	71	40
2020	Internal audit	6	94	17
2020	Evaluation	11	89	55
2020	Data sciences	0	100	22
2020	Policy	10	90	19
2020	Other services to the public	15	85	14
2020	None of the above	7	93	26

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	20	80	14
2020	Communications or public affairs	20	80	25
2020	Administration and operations	15	85	88
2020	Human resources	25	75	172
2020	Financial management	16	84	20
2020	Information management	17	83	11
2020	Information technology	23	77	40
2020	Internal audit	13	87	17
2020	Evaluation	16	84	55
2020	Data sciences	9	91	22
2020	Policy	42	58	19
2020	Other services to the public	27	73	15
2020	None of the above	11	89	27
2019	Client contact centre	15	85	21
2019	Compliance, inspection and enforcement	30	70	13
2019	Communications or public affairs	19	81	20
2019	Administration and operations	14	86	84
2019	Human resources	24	76	200
2019	Financial management	27	73	23
2019	Information management	33	67	15
2019	Information technology	27	73	58
2019	Internal audit	16	84	18
2019	Evaluation	16	84	55
2019	Data sciences	5	95	39
2019	Policy	32	68	26
2019	Project management	16	84	19
2019	Other services to the public	9	91	11
2019	None of the above	18	82	33
2017	Compliance, inspection and enforcement	33	67	15
2017	Administration and operations	20	80	92
2017	Human resources	22	78	157
2017	Financial management	29	71	20
2017	Information technology	22	78	60
2017	Evaluation	19	81	35
2017	Data sciences	26	74	19
2017	None of the above	25	75	43
2014	Administration and operations	17	83	89
2014	Human resources	26	74	183
2014	Information management	44	56	18
2014	Information technology	20	80	45
2014	Evaluation	25	75	48
2014	None of the above	24	76	54

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	68	32	13
2020	Human resources	62	38	44

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	84	16	13
2020	Human resources	91	9	44
2019	Administration and operations	92	8	12
2019	Human resources	97	3	49
2019	Information technology	87	13	15
2017	Administration and operations	84	16	19
2017	Human resources	92	8	34
2017	Information technology	68	32	13
2017	None of the above	100	0	11
2014	Administration and operations	81	19	16
2014	Human resources	80	20	49
2014	Evaluation	91	9	12
2014	None of the above	100	0	13

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	56	26	17	0	0	0	0	83	0	11
2020	Human resources	44	40	10	5	0	0	0	85	5	40
2019	Administration and operations	55	25	20	0	0	0	0	80	0	11
2019	Human resources	46	36	4	9	5	0	0	82	14	48
2019	Information technology	61	23	0	0	15	0	0	85	15	13
2017	Administration and operations	33	48	7	12	0	0	0	80	12	16
2017	Human resources	39	51	6	0	3	0	0	90	3	31
2017	None of the above	49	25	9	0	8	9	0	82	9	11
2014	Administration and operations	39	31	8	8	15	0	0	69	23	13
2014	Human resources	43	36	10	5	5	0	0	79	10	39
2014	Evaluation	73	18	0	9	0	0	0	91	9	11
2014	None of the above	38	37	0	16	0	0	8	82	18	13

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	58	27	7	7	0	0	0	85	7	14
2020	Communications or public affairs	59	26	12	0	3	0	0	85	3	25
2020	Administration and operations	66	22	6	1	1	1	2	91	2	88
2020	Human resources	58	26	6	8	1	0	1	85	9	173
2020	Financial management	56	44	0	0	0	0	0	100	0	20
2020	Information management	52	16	0	9	23	0	0	69	31	11
2020	Information technology	46	30	1	5	5	7	5	86	12	41
2020	Internal audit	66	11	0	6	12	0	5	82	18	17
2020	Evaluation	48	42	4	5	0	2	0	91	5	55
2020	Data sciences	62	30	0	4	0	4	0	95	5	23
2020	Policy	57	33	5	5	0	0	0	90	5	19
2020	Other services to the public	40	39	20	0	0	0	0	80	0	15
2020	None of the above	70	27	3	0	0	0	0	97	0	26

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	13	74	13	0	85	15	14
2020	Communications or public affairs	44	37	20	0	46	54	25
2020	Administration and operations	21	55	22	2	72	28	88
2020	Human resources	35	50	15	0	59	41	173
2020	Financial management	39	53	9	0	58	42	20
2020	Information management	18	53	29	0	75	25	11
2020	Information technology	23	51	23	3	69	31	41
2020	Internal audit	51	24	25	0	32	68	17
2020	Evaluation	51	42	7	0	45	55	55
2020	Data sciences	40	49	12	0	55	45	23
2020	Policy	35	53	11	0	60	40	19
2020	Other services to the public	20	47	33	0	70	30	15
2020	None of the above	35	53	12	0	60	40	27

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Communications or public affairs	58	42	11
2020	Administration and operations	29	71	19
2020	Human resources	34	66	61
2020	Information technology	22	78	10
2020	Evaluation	44	56	28

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	46	28	6	10	10	0	0	74	20	11
2020	Administration and operations	31	31	22	11	5	0	0	62	16	19
2020	Human resources	22	10	15	25	20	0	8	35	48	60
2020	Information technology	0	17	23	35	19	0	5	18	57	10
2020	Evaluation	14	30	13	8	21	3	10	51	33	28

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Communications or public affairs	10	39	9	10	23	10	54	36	11
2020	Administration and operations	25	21	17	27	11	0	46	37	19
2020	Human resources	10	20	17	20	28	5	32	50	60
2020	Information technology	17	5	23	35	19	0	22	54	10
2020	Evaluation	4	18	11	19	48	0	23	67	27

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	35	30	7	0	21	0	7	70	22	14
2020	Communications or public affairs	47	4	12	20	13	4	0	53	34	25
2020	Administration and operations	33	17	25	8	7	0	10	55	17	87
2020	Human resources	37	20	15	12	9	1	6	61	23	172
2020	Financial management	24	16	21	23	0	0	15	48	27	20
2020	Information management	54	7	9	0	16	14	0	71	19	11
2020	Information technology	34	21	15	8	5	5	11	66	16	41
2020	Internal audit	30	14	11	29	0	0	16	52	35	17
2020	Evaluation	36	21	22	9	4	0	9	63	14	55
2020	Data sciences	39	35	14	4	0	0	9	80	5	23
2020	Policy	36	15	24	5	5	0	15	60	12	19
2020	Other services to the public	31	7	13	14	6	8	21	54	28	15
2020	None of the above	25	24	11	20	13	0	8	53	35	26
2019	Client contact centre	26	14	23	9	5	7	17	53	18	20
2019	Compliance, inspection and enforcement	33	30	15	7	7	0	7	68	16	13
2019	Communications or public affairs	40	19	10	26	0	0	6	62	27	20
2019	Administration and operations	26	17	20	14	9	2	12	50	26	84
2019	Human resources	25	20	18	14	17	1	6	48	33	196
2019	Financial management	56	12	9	14	5	6	0	72	19	23
2019	Information management	26	5	26	15	28	0	0	31	43	15
2019	Information technology	40	9	12	12	18	2	8	54	33	58
2019	Internal audit	45	17	16	12	11	0	0	62	22	17
2019	Evaluation	35	11	18	17	11	0	8	49	31	53
2019	Data sciences	36	15	12	2	15	2	18	63	22	38
2019	Policy	36	11	15	8	26	0	4	49	35	25
2019	Project management	44	15	9	15	17	0	0	59	32	19
2019	Other services to the public	48	19	17	0	8	0	9	73	9	12
2019	None of the above	43	17	6	14	7	2	10	68	25	33
2018	Client contact centre	47	24	19	0	0	0	10	79	0	21
2018	Compliance, inspection and enforcement	25	17	8	16	33	0	0	42	50	12
2018	Communications or public affairs	38	22	20	12	4	0	4	63	16	25
2018	Administration and operations	19	26	10	21	17	0	7	49	41	80
2018	Human resources	28	20	14	14	18	1	6	51	34	149
2018	Financial management	39	8	16	16	14	0	6	51	32	23
2018	Information technology	40	8	18	8	12	2	12	56	23	50
2018	Internal audit	36	22	7	21	14	0	0	58	36	14
2018	Evaluation	28	12	20	6	16	2	15	49	27	49
2018	Data sciences	44	12	9	17	18	0	0	56	35	23
2018	Policy	32	10	19	10	20	0	10	47	32	20
2018	Project management	31	12	27	12	12	0	6	46	25	16
2018	None of the above	33	0	20	7	21	0	19	40	35	30

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Public Service Commission of Canada by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack