2020 Public Service Employee Survey Results for Canadian Institutes of Health Research by Question 107. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	59	34	0	7	0	93	7	15
2020	Communications or public affairs	65	31	4	0	0	96	0	28
2020	Science and technology	63	37	0	0	0	100	0	13
2020	Administration and operations	49	48	0	3	0	97	3	65
2020	Human resources	50	34	0	10	5	84	16	20
2020	Financial management	58	36	0	0	6	94	6	14
2020	Information management	62	38	0	0	0	100	0	11
2020	Information technology	61	28	0	5	5	90	10	36
2020	Evaluation	66	27	0	7	0	93	7	12
2020	Policy	38	55	3	3	0	93	3	31
2020	Project management	43	41	5	8	3	84	11	64
2020	None of the above	43	47	2	8	0	89	8	33

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	79	15	0	6	0	0	94	6	14
2020	Communications or public affairs	69	23	0	8	0	0	92	8	28
2020	Science and technology	85	15	0	0	0	0	100	0	13
2020	Administration and operations	84	10	2	2	2	0	94	3	65
2020	Human resources	76	19	5	0	0	0	95	0	20
2020	Financial management	69	31	0	0	0	0	100	0	14
2020	Information management	72	17	10	0	0	0	90	0	11
2020	Information technology	79	16	0	3	2	0	95	5	36
2020	Evaluation	61	29	10	0	0	0	90	0	11
2020	Policy	94	6	0	0	0	0	100	0	31
2020	Project management	72	17	5	4	2	0	89	6	64
2020	None of the above	80	15	2	0	0	2	98	0	34
2017	Client contact centre	83	8	0	8	0	0	92	8	10
2017	Communications or public affairs	75	14	3	4	4	0	89	8	28
2017	Science and technology	51	35	0	8	7	0	86	14	14
2017	Administration and operations	64	27	4	5	0	0	91	5	58
2017	Human resources	37	55	7	0	0	0	93	0	16
2017	Financial management	77	14	9	0	0	0	91	0	20
2017	Information technology	70	19	11	0	0	0	89	0	26
2017	Policy	78	22	0	0	0	0	100	0	19
2017	Project management	88	12	0	0	0	0	100	0	51
2017	None of the above	81	0	11	3	5	0	81	8	35
2014	Communications or public affairs	77	15	0	4	4	0	92	8	26
2014	Science and technology	81	13	3	0	0	3	97	0	35
2014	Administration and operations	73	21	3	2	1	0	93	3	92
2014	Human resources	80	20	0	0	0	0	100	0	15
2014	Financial management	65	35	0	0	0	0	100	0	17
2014	Information management	90	10	0	0	0	0	100	0	10
2014	Information technology	66	15	11	4	4	0	81	8	25
2014	Evaluation	77	0	8	0	8	8	83	8	13
2014	Other services to the public	80	20	0	0	0	0	100	0	15
2014	None of the above	74	18	3	3	2	0	92	5	62

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	49	34	12	5	0	0	0	82	5	15
2020	Communications or public affairs	61	23	10	7	0	0	0	84	7	28
2020	Science and technology	56	24	7	13	0	0	0	80	13	13
2020	Administration and operations	45	38	10	7	0	0	0	83	7	65
2020	Human resources	65	16	9	10	0	0	0	81	10	20
2020	Financial management	56	31	8	6	0	0	0	87	6	14
2020	Information management	72	28	0	0	0	0	0	100	0	11
2020	Information technology	59	23	9	3	6	0	0	82	9	36
2020	Evaluation	66	16	18	0	0	0	0	82	0	12
2020	Policy	42	45	3	9	0	0	0	87	9	31
2020	Project management	44	40	2	8	5	0	2	85	13	64
2020	None of the above	33	42	9	12	2	0	2	76	15	34
2019	Communications or public affairs	53	31	12	0	4	0	0	84	4	26
2019	Science and technology	34	34	11	11	11	0	0	68	21	11
2019	Administration and operations	51	30	4	10	2	3	0	84	12	45
2019	Human resources	33	60	0	7	0	0	0	93	7	15
2019	Financial management	52	38	10	0	0	0	0	90	0	11
2019	Information technology	60	30	5	2	3	0	0	90	5	34
2019	Evaluation	60	11	11	11	0	0	7	76	12	11
2019	Policy	53	39	5	0	3	0	0	92	3	24
2019	Project management	54	31	7	6	2	0	0	85	8	54
2019	None of the above	49	25	4	18	4	0	0	73	22	27
2017	Client contact centre	60	23	8	8	0	0	0	83	8	10
2017	Communications or public affairs	53	28	7	4	8	0	0	81	11	28
2017	Science and technology	44	43	0	14	0	0	0	86	14	14
2017	Administration and operations	47	35	7	5	5	0	0	83	10	58
2017	Human resources	19	49	13	18	0	0	0	68	18	16
2017	Financial management	47	35	0	17	0	0	0	83	17	21
2017	Information technology	54	42	0	4	0	0	0	96	4	26
2017	Policy	52	38	6	5	0	0	0	89	5	19
2017	Project management	59	27	2	12	0	0	0	86	12	51
2017	None of the above	42	40	3	13	3	0	0	81	16	35
2014	Communications or public affairs	46	39	11	4	0	0	0	85	4	26
2014	Science and technology	58	35	8	0	0	0	0	92	0	35
2014	Administration and operations	53	30	6	5	5	0	0	84	11	92
2014	Human resources	53	27	7	13	0	0	0	80	13	15
2014	Financial management	47	47	0	0	6	0	0	94	6	17
2014	Information management	60	40	0	0	0	0	0	100	0	10
2014	Information technology	74	19	8	0	0	0	0	92	0	25
2014	Evaluation	54	31	8	8	0	0	0	85	8	13
2014	Other services to the public	87	13	0	0	0	0	0	100	0	15
2014	None of the above	55	29	0	11	5	0	0	84	16	62

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	38	14	5	0	0	0	81	5	15
2020	Communications or public affairs	56	44	0	0	0	0	0	100	0	27
2020	Science and technology	45	33	22	0	0	0	0	78	0	13
2020	Administration and operations	34	51	8	3	3	0	2	86	6	65
2020	Human resources	40	43	5	5	5	0	0	84	11	19
2020	Financial management	34	46	15	0	6	0	0	80	6	14
2020	Information management	52	38	10	0	0	0	0	90	0	11
2020	Information technology	62	33	0	3	2	0	0	95	5	35
2020	Evaluation	57	36	7	0	0	0	0	93	0	12
2020	Policy	26	51	16	7	0	0	0	77	7	31
2020	Project management	40	44	3	5	8	0	0	84	13	64
2020	None of the above	37	35	16	7	6	0	0	72	12	33
2019	Communications or public affairs	32	60	4	4	0	0	0	92	4	27
2019	Science and technology	17	66	0	17	0	0	0	83	17	11
2019	Administration and operations	27	34	21	18	1	0	0	60	19	46
2019	Human resources	40	40	13	7	0	0	0	80	7	15
2019	Financial management	34	48	9	0	10	0	0	81	10	11
2019	Information technology	26	47	9	12	3	0	3	75	16	33
2019	Evaluation	25	42	11	22	0	0	0	67	22	11
2019	Policy	20	58	5	13	5	0	0	78	17	24
2019	Project management	25	49	16	6	4	0	0	74	10	54
2019	None of the above	31	38	6	19	6	0	0	69	25	27
2018	Client contact centre	34	56	5	5	0	0	0	90	5	16
2018	Communications or public affairs	50	41	4	5	0	0	0	91	5	39
2018	Administration and operations	16	36	19	20	8	0	1	53	28	50
2018	Human resources	15	63	4	8	4	7	0	83	13	18
2018	Financial management	21	41	14	17	7	0	0	62	24	20
2018	Information technology	53	33	0	5	9	0	0	86	14	26
2018	Evaluation	39	27	14	7	12	0	0	66	20	11
2018	Data sciences	42	45	0	6	6	0	0	88	12	12
2018	Policy	25	41	20	9	2	0	2	69	11	32
2018	Project management	17	58	5	18	2	0	0	74	20	54
2018	None of the above	22	46	13	16	3	0	0	68	19	24
2017	Client contact centre	51	8	0	17	23	0	0	60	40	10
2017	Communications or public affairs	54	28	8	7	4	0	0	82	11	28
2017	Science and technology	37	28	14	21	0	0	0	65	21	14
2017	Administration and operations	29	35	14	13	9	0	0	64	22	58
2017	Human resources	25	30	19	19	6	0	0	56	25	16
2017	Financial management	44	35	3	9	9	0	0	79	18	21
2017	Information technology	30	51	15	4	0	0	0	81	4	26
2017	Policy	10	53	16	16	6	0	0	63	21	19
2017	Project management	22	53	8	18	0	0	0	74	18	51
2017	None of the above	27	36	15	8	14	0	0	63	22	35
2014	Communications or public affairs	31	57	8	0	4	0	0	89	4	26
2014	Science and technology	41	40	13	5	0	0	0	82	5	35
2014	Administration and operations	30	39	13	15	2	0	0	69	18	92
2014	Human resources	33	60	7	0	0	0	0	93	0	15
2014	Financial management	35	59	6	0	0	0	0	94	0	17
2014	Information management	30	60	10	0	0	0	0	90	0	10
2014	Information technology	55	38	4	4	0	0	0	92	4	25
2014	Evaluation	8	47	8	30	8	0	0	54	38	13
2014	Other services to the public	53	21	21	6	0	0	0	73	6	15
2014	None of the above	26	37	19	15	2	0	2	64	16	62

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	66	21	5	7	0	0	0	88	7	15
2020	Communications or public affairs	68	19	7	4	3	0	0	86	7	28
2020	Science and technology	71	22	7	0	0	0	0	93	0	13
2020	Administration and operations	53	38	6	3	0	0	0	91	3	64
2020	Human resources	67	22	5	5	0	0	0	89	5	19
2020	Financial management	41	38	15	0	6	0	0	79	6	14
2020	Information management	83	7	10	0	0	0	0	90	0	11
2020	Information technology	64	31	0	3	2	0	0	95	5	36
2020	Evaluation	48	45	0	0	0	0	7	100	0	12
2020	Policy	44	46	7	3	0	0	0	90	3	29
2020	Project management	49	41	3	5	2	0	0	90	7	64
2020	None of the above	54	27	15	3	0	0	0	81	3	33
2019	Communications or public affairs	57	28	12	0	4	0	0	84	4	27
2019	Science and technology	38	39	6	11	0	6	0	82	11	11
2019	Administration and operations	54	28	8	9	1	0	0	82	10	46
2019	Human resources	73	20	7	0	0	0	0	93	0	15
2019	Financial management	52	19	19	0	10	0	0	71	10	11
2019	Information technology	48	46	2	3	0	0	0	95	3	33
2019	Evaluation	38	33	11	0	11	0	7	76	12	11
2019	Policy	55	31	5	10	0	0	0	86	10	24
2019	Project management	43	45	6	6	0	0	0	88	6	54
2019	None of the above	41	38	12	4	4	0	0	80	8	27
2017	Client contact centre	43	40	8	8	0	0	0	83	8	10
2017	Communications or public affairs	66	20	7	3	4	0	0	86	7	29
2017	Science and technology	48	29	15	7	0	0	0	77	7	13
2017	Administration and operations	47	39	2	3	7	2	0	88	10	58
2017	Human resources	37	56	6	0	0	0	0	94	0	16
2017	Financial management	47	44	4	4	0	0	0	91	4	21
2017	Information technology	68	28	0	4	0	0	0	96	4	25
2017	Policy	36	48	11	5	0	0	0	84	5	19
2017	Project management	47	44	2	6	0	0	0	92	6	50
2017	None of the above	47	27	10	14	3	0	0	74	16	35
2014	Communications or public affairs	62	31	8	0	0	0	0	92	0	26
2014	Science and technology	63	32	3	0	0	3	0	97	0	35
2014	Administration and operations	51	40	6	1	2	0	0	91	3	92
2014	Human resources	67	26	7	0	0	0	0	93	0	15
2014	Financial management	47	47	6	0	0	0	0	94	0	17
2014	Information management	80	20	0	0	0	0	0	100	0	10
2014	Information technology	70	19	11	0	0	0	0	89	0	25
2014	Evaluation	69	31	0	0	0	0	0	100	0	13
2014	Other services to the public	74	20	7	0	0	0	0	93	0	15
2014	None of the above	53	36	8	3	0	0	0	88	3	61

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	27	7	5	0	0	0	88	5	15
2020	Communications or public affairs	64	11	21	4	0	0	0	75	4	28
2020	Science and technology	53	38	9	0	0	0	0	91	0	12
2020	Administration and operations	49	31	9	9	1	0	0	80	11	65
2020	Human resources	69	20	0	0	10	0	0	90	10	20
2020	Financial management	22	59	11	8	0	0	0	81	8	14
2020	Information management	60	30	0	10	0	0	0	90	10	11
2020	Information technology	54	28	5	11	2	0	0	82	13	36
2020	Evaluation	46	45	0	9	0	0	0	91	9	12
2020	Policy	48	36	7	10	0	0	0	83	10	30
2020	Project management	38	35	7	15	5	0	0	72	20	64
2020	None of the above	45	24	18	5	8	0	0	69	13	34
2019	Communications or public affairs	44	46	4	6	0	0	0	90	6	27
2019	Science and technology	38	32	23	6	0	0	0	70	6	11
2019	Administration and operations	44	27	15	14	0	0	0	71	14	46
2019	Human resources	40	33	13	13	0	0	0	74	13	15
2019	Financial management	43	28	10	10	10	0	0	71	19	11
2019	Information technology	49	41	5	0	5	0	0	90	5	34
2019	Evaluation	60	29	0	11	0	0	0	89	11	11
2019	Policy	50	33	5	8	5	0	0	83	13	24
2019	Project management	46	39	6	5	4	0	0	85	9	55
2019	None of the above	39	20	16	14	10	0	0	59	25	27
2018	Client contact centre	28	48	9	10	5	0	0	76	15	16
2018	Communications or public affairs	56	35	3	5	0	0	0	91	5	39
2018	Administration and operations	40	38	8	12	3	0	0	78	14	50
2018	Human resources	34	32	16	15	4	0	0	65	19	17
2018	Financial management	54	27	4	11	4	0	0	81	15	20
2018	Information technology	47	39	9	5	0	0	0	86	5	26
2018	Evaluation	59	34	7	0	0	0	0	93	0	11
2018	Data sciences	76	12	0	6	0	6	0	94	6	12
2018	Policy	52	37	6	5	0	0	0	89	5	32
2018	Project management	47	43	3	0	8	0	0	89	8	54
2018	None of the above	28	43	9	16	3	0	0	72	19	24
2017	Client contact centre	35	40	0	17	8	0	0	75	25	10
2017	Communications or public affairs	59	31	0	7	4	0	0	90	10	29
2017	Science and technology	28	29	7	29	8	0	0	57	36	14
2017	Administration and operations	41	34	5	13	7	0	0	74	20	58
2017	Human resources	19	38	18	13	12	0	0	57	25	16
2017	Financial management	53	30	4	0	13	0	0	83	13	21
2017	Information technology	60	32	4	0	4	0	0	92	4	25
2017	Policy	42	32	21	5	0	0	0	74	5	19
2017	Project management	44	36	4	6	10	0	0	80	16	51
2017	None of the above	45	25	16	11	3	0	0	70	14	35
2014	Communications or public affairs	46	34	11	8	0	0	0	81	8	26
2014	Science and technology	55	19	16	3	5	0	3	76	8	35
2014	Administration and operations	49	33	5	8	3	0	2	83	11	92
2014	Human resources	64	22	7	7	0	0	0	86	7	14
2014	Financial management	59	30	0	6	6	0	0	88	12	17
2014	Information management	70	20	0	0	10	0	0	90	10	10
2014	Information technology	58	30	4	4	4	0	0	89	8	25
2014	Evaluation	38	15	38	8	0	0	0	54	8	13
2014	Other services to the public	53	27	13	6	0	0	0	80	6	15
2014	None of the above	41	38	13	7	2	0	0	79	8	61

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	25	19	0	0	0	81	0	15
2020	Communications or public affairs	51	41	8	0	0	0	92	0	28
2020	Science and technology	58	27	7	7	0	0	85	7	12
2020	Administration and operations	37	41	12	10	0	0	78	10	65
2020	Human resources	64	31	0	5	0	0	95	5	20
2020	Financial management	26	61	8	0	6	0	87	6	14
2020	Information management	45	35	20	0	0	0	80	0	11
2020	Information technology	60	33	0	5	2	0	93	7	36
2020	Evaluation	39	43	9	9	0	0	82	9	12
2020	Policy	45	45	7	2	0	0	91	2	31
2020	Project management	33	50	8	5	3	0	84	8	64
2020	None of the above	43	43	5	9	0	0	86	9	34
2019	Communications or public affairs	28	64	0	4	4	0	92	8	27
2019	Science and technology	23	49	17	11	0	0	72	11	11
2019	Administration and operations	41	32	8	8	12	0	73	20	46
2019	Human resources	40	34	13	13	0	0	74	13	15
2019	Financial management	19	53	19	0	10	0	71	10	11
2019	Information technology	36	44	12	3	5	0	80	9	34
2019	Evaluation	29	54	11	0	0	7	88	0	11
2019	Policy	31	47	8	10	5	0	77	15	24
2019	Project management	32	50	8	10	0	0	82	10	55
2019	None of the above	26	37	28	2	6	0	63	9	27
2018	Client contact centre	29	38	9	15	9	0	67	24	16
2018	Communications or public affairs	36	53	2	5	4	0	89	9	39
2018	Administration and operations	23	37	22	12	7	0	60	18	50
2018	Human resources	42	36	11	7	4	0	78	11	18
2018	Financial management	25	40	14	14	7	0	65	21	20
2018	Information technology	34	57	9	0	0	0	91	0	26
2018	Evaluation	27	66	7	0	0	0	93	0	11
2018	Data sciences	61	33	6	0	0	0	94	0	12
2018	Policy	44	34	13	10	0	0	77	10	32
2018	Project management	34	48	10	6	2	0	82	8	53
2018	None of the above	27	28	13	22	10	0	55	32	24
2017	Client contact centre	26	34	0	17	23	0	60	40	10
2017	Communications or public affairs	38	45	14	0	4	0	83	4	29
2017	Science and technology	36	49	15	0	0	0	85	0	14
2017	Administration and operations	22	41	12	17	9	0	63	26	58
2017	Human resources	19	67	7	6	0	0	87	6	16
2017	Financial management	34	49	13	4	0	0	83	4	21
2017	Information technology	35	50	4	8	4	0	85	11	26
2017	Policy	26	48	6	21	0	0	73	21	19
2017	Project management	25	51	15	8	0	0	76	8	51
2017	None of the above	36	40	11	8	5	0	76	14	35
2014	Communications or public affairs	39	46	0	12	4	0	84	16	26
2014	Science and technology	39	53	3	5	0	0	92	5	35
2014	Administration and operations	30	47	15	6	2	0	77	8	92
2014	Human resources	40	53	7	0	0	0	93	0	15
2014	Financial management	23	47	24	6	0	0	70	6	17
2014	Information management	60	30	0	0	10	0	90	10	10
2014	Information technology	38	40	8	7	7	0	78	15	25
2014	Evaluation	38	23	8	15	15	0	62	31	13
2014	Other services to the public	40	40	13	6	0	0	80	6	15
2014	None of the above	34	45	11	6	3	0	79	10	62

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	28	0	10	0	0	0	90	10	15
2020	Communications or public affairs	55	34	11	0	0	0	0	89	0	28
2020	Science and technology	56	31	7	7	0	0	0	87	7	13
2020	Administration and operations	45	38	6	5	3	3	0	86	8	65
2020	Human resources	59	36	0	5	0	0	0	95	5	20
2020	Financial management	26	45	15	8	6	0	0	71	13	14
2020	Information management	55	38	0	7	0	0	0	93	7	11
2020	Information technology	45	38	6	6	5	0	0	83	11	36
2020	Evaluation	50	34	7	9	0	0	0	85	9	12
2020	Policy	43	41	10	2	3	0	0	84	6	31
2020	Project management	48	37	3	10	2	0	0	85	11	64
2020	None of the above	42	28	18	9	0	0	3	72	9	34
2019	Communications or public affairs	33	56	0	8	4	0	0	88	12	27
2019	Science and technology	17	49	6	28	0	0	0	66	28	11
2019	Administration and operations	28	43	8	19	1	0	0	71	21	46
2019	Human resources	33	33	7	20	7	0	0	67	26	15
2019	Financial management	15	47	19	10	10	0	0	62	19	11
2019	Information technology	29	42	18	3	9	0	0	70	12	34
2019	Evaluation	7	53	22	7	11	0	0	60	18	11
2019	Policy	37	32	0	23	8	0	0	69	31	24
2019	Project management	37	39	12	11	2	0	0	75	13	55
2019	None of the above	27	30	28	12	2	0	0	57	15	27
2018	Client contact centre	28	38	19	0	15	0	0	66	15	16
2018	Communications or public affairs	35	38	4	17	5	0	0	73	23	39
2018	Administration and operations	28	32	21	15	4	0	0	60	19	50
2018	Human resources	31	36	14	8	11	0	0	68	19	18
2018	Financial management	21	31	17	18	14	0	0	52	32	20
2018	Information technology	32	36	14	11	6	0	0	69	17	25
2018	Evaluation	59	14	14	0	12	0	0	73	12	11
2018	Data sciences	42	51	0	0	6	0	0	94	6	12
2018	Policy	19	41	18	9	13	0	0	60	22	32
2018	Project management	41	35	12	8	4	0	0	75	13	54
2018	None of the above	25	28	19	15	13	0	0	53	28	24
2017	Client contact centre	43	8	8	8	32	0	0	51	40	10
2017	Communications or public affairs	38	27	14	17	4	0	0	65	21	29
2017	Science and technology	35	36	14	15	0	0	0	71	15	14
2017	Administration and operations	30	37	17	8	7	0	0	68	15	58
2017	Human resources	6	56	26	12	0	0	0	62	12	16
2017	Financial management	38	45	0	9	9	0	0	83	17	21
2017	Information technology	31	42	16	4	8	0	0	73	11	26
2017	Policy	11	52	17	16	5	0	0	63	21	19
2017	Project management	35	45	10	10	0	0	0	80	10	51
2017	None of the above	31	44	11	8	5	0	0	75	14	35
2014	Communications or public affairs	46	34	8	12	0	0	0	81	12	26
2014	Science and technology	44	32	8	13	3	0	0	76	16	35
2014	Administration and operations	25	44	14	13	4	0	0	68	17	92
2014	Human resources	14	57	14	14	0	0	0	72	14	14
2014	Financial management	17	65	0	6	12	0	0	82	18	17
2014	Information management	70	20	0	0	10	0	0	90	10	10
2014	Information technology	40	46	15	0	0	0	0	85	0	25
2014	Evaluation	39	15	15	15	15	0	0	54	31	13
2014	Other services to the public	47	26	7	6	13	0	0	74	20	15
2014	None of the above	31	33	17	16	3	0	0	64	20	61

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	34	0	19	0	0	81	19	15
2020	Communications or public affairs	45	55	0	0	0	0	100	0	27
2020	Science and technology	26	59	0	14	0	0	86	14	12
2020	Administration and operations	38	34	14	12	2	0	72	14	63
2020	Human resources	35	60	0	5	0	0	95	5	20
2020	Financial management	22	72	0	0	6	0	94	6	13
2020	Information management	45	35	0	10	10	0	80	20	11
2020	Information technology	44	35	9	8	3	0	79	11	35
2020	Evaluation	27	63	0	0	9	0	91	9	11
2020	Policy	19	53	13	12	3	0	72	16	31
2020	Project management	29	50	10	11	0	0	80	11	64
2020	None of the above	31	41	7	15	2	3	75	18	33
2019	Communications or public affairs	25	56	8	12	0	0	80	12	27
2019	Science and technology	6	55	28	11	0	0	61	11	11
2019	Administration and operations	35	39	14	8	4	0	74	12	46
2019	Human resources	13	53	13	13	7	0	67	20	15
2019	Financial management	19	72	0	0	10	0	90	10	11
2019	Information technology	24	50	10	10	5	0	75	15	34
2019	Evaluation	0	66	22	0	11	0	66	11	11
2019	Policy	17	56	8	16	3	0	74	19	24
2019	Project management	30	40	5	23	2	0	70	25	55
2019	None of the above	23	59	16	0	2	0	82	2	27
2018	Client contact centre	48	33	14	5	0	0	81	5	16
2018	Communications or public affairs	46	38	7	7	2	0	84	9	39
2018	Administration and operations	23	49	17	8	3	0	72	11	50
2018	Human resources	12	61	23	0	4	0	73	4	17
2018	Financial management	27	32	17	17	7	0	59	24	20
2018	Information technology	29	38	19	6	8	0	67	14	26
2018	Evaluation	25	55	7	12	0	0	80	12	11
2018	Data sciences	23	55	17	6	0	0	77	6	12
2018	Policy	16	46	4	30	4	0	62	34	32
2018	Project management	24	54	11	10	1	0	79	11	54
2018	None of the above	31	34	10	12	13	0	65	25	24
2017	Client contact centre	51	8	8	8	23	0	60	32	10
2017	Communications or public affairs	38	38	3	17	4	0	76	21	29
2017	Science and technology	29	35	15	14	8	0	64	21	14
2017	Administration and operations	24	44	10	12	10	0	68	22	58
2017	Human resources	6	50	25	19	0	0	56	19	16
2017	Financial management	30	53	0	9	9	0	83	17	21
2017	Information technology	15	55	15	11	4	0	70	15	26
2017	Policy	11	52	16	22	0	0	62	22	19
2017	Project management	29	39	18	14	0	0	68	14	51
2017	None of the above	29	50	6	11	5	0	78	16	35

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	63	30	7	0	0	0	0	93	0	15
2020	Communications or public affairs	59	31	7	4	0	0	0	89	4	28
2020	Science and technology	69	15	16	0	0	0	0	84	0	13
2020	Administration and operations	55	33	7	4	0	0	0	88	4	65
2020	Human resources	69	31	0	0	0	0	0	100	0	20
2020	Financial management	26	61	13	0	0	0	0	87	0	14
2020	Information management	62	17	0	10	10	0	0	80	20	11
2020	Information technology	65	30	3	0	2	0	0	95	2	35
2020	Evaluation	50	32	9	9	0	0	0	82	9	12
2020	Policy	39	46	7	3	2	0	3	87	6	31
2020	Project management	57	30	11	2	0	0	0	87	2	63
2020	None of the above	62	26	3	6	2	0	0	89	8	34
2019	Communications or public affairs	39	42	12	8	0	0	0	80	8	27
2019	Science and technology	23	38	11	28	0	0	0	61	28	11
2019	Administration and operations	54	31	4	8	1	3	0	87	9	46
2019	Human resources	47	40	13	0	0	0	0	87	0	15
2019	Financial management	24	57	19	0	0	0	0	81	0	11
2019	Information technology	52	38	5	3	2	0	0	90	5	34
2019	Evaluation	31	58	0	11	0	0	0	89	11	11
2019	Policy	35	50	8	5	3	0	0	85	8	24
2019	Project management	38	39	11	12	0	0	0	77	12	55
2019	None of the above	26	62	12	0	0	0	0	88	0	27
2018	Client contact centre	47	48	0	5	0	0	0	95	5	16
2018	Communications or public affairs	44	43	3	7	2	0	0	87	9	39
2018	Administration and operations	45	45	8	0	1	0	0	91	1	51
2018	Human resources	44	52	0	4	0	0	0	96	4	19
2018	Financial management	38	47	7	4	0	4	0	88	4	20
2018	Information technology	55	35	0	10	0	0	0	90	10	26
2018	Evaluation	34	66	0	0	0	0	0	100	0	11
2018	Data sciences	67	23	11	0	0	0	0	89	0	12
2018	Policy	46	35	10	9	0	0	0	81	9	32
2018	Project management	61	34	2	3	0	0	0	95	3	54
2018	None of the above	48	33	19	0	0	0	0	81	0	25
2017	Client contact centre	51	40	0	8	0	0	0	92	8	10
2017	Communications or public affairs	41	41	0	7	11	0	0	83	17	29
2017	Science and technology	37	56	0	7	0	0	0	93	7	14
2017	Administration and operations	43	37	9	9	3	0	0	79	12	58
2017	Human resources	12	62	13	12	0	0	0	75	12	16
2017	Financial management	47	36	13	0	4	0	0	83	4	21
2017	Information technology	35	43	8	11	4	0	0	77	15	26
2017	Policy	27	51	22	0	0	0	0	78	0	19
2017	Project management	45	39	6	8	0	2	0	86	8	51
2017	None of the above	41	43	11	3	3	0	0	84	5	35
2014	Communications or public affairs	46	35	8	11	0	0	0	81	11	26
2014	Science and technology	57	32	5	3	3	0	0	89	5	35
2014	Administration and operations	47	39	11	2	1	0	0	86	3	92
2014	Human resources	54	46	0	0	0	0	0	100	0	15
2014	Financial management	29	59	6	0	6	0	0	88	6	17
2014	Information management	60	30	0	10	0	0	0	90	10	10
2014	Information technology	51	34	7	4	4	0	0	85	7	25
2014	Evaluation	54	23	0	15	8	0	0	77	23	13
2014	Other services to the public	47	26	27	0	0	0	0	73	0	15
2014	None of the above	47	40	7	5	2	0	0	87	6	62

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	34	12	0	0	0	88	0	15
2020	Communications or public affairs	55	34	12	0	0	0	88	0	28
2020	Science and technology	29	48	9	13	0	0	77	13	13
2020	Administration and operations	47	34	7	10	3	0	80	13	64
2020	Human resources	64	26	5	5	0	0	90	5	20
2020	Financial management	18	68	8	0	6	0	87	6	14
2020	Information management	62	30	7	0	0	0	93	0	11
2020	Information technology	53	33	3	3	8	0	86	11	36
2020	Evaluation	23	52	7	9	0	9	83	10	12
2020	Policy	34	39	10	13	4	0	74	16	30
2020	Project management	43	37	7	10	3	0	80	13	63
2020	None of the above	42	43	5	6	3	0	86	9	34
2019	Communications or public affairs	42	38	8	8	4	0	80	12	26
2019	Science and technology	31	43	26	0	0	0	74	0	10
2019	Administration and operations	38	31	9	18	4	0	69	22	46
2019	Human resources	40	27	13	13	7	0	67	20	15
2019	Financial management	9	53	19	0	19	0	62	19	11
2019	Information technology	29	38	21	7	5	0	67	12	33
2019	Evaluation	7	54	22	0	18	0	60	18	11
2019	Policy	26	33	20	8	13	0	59	21	24
2019	Project management	30	41	16	7	6	0	71	13	55
2019	None of the above	23	40	16	14	6	0	63	21	27
2018	Client contact centre	24	52	14	10	0	0	76	10	16
2018	Communications or public affairs	27	51	7	11	4	0	78	15	38
2018	Administration and operations	22	43	12	18	5	0	65	23	51
2018	Human resources	27	41	21	0	10	0	69	10	19
2018	Financial management	27	34	18	14	7	0	61	21	20
2018	Information technology	31	46	12	8	3	0	77	12	25
2018	Evaluation	45	43	0	0	12	0	88	12	11
2018	Data sciences	38	56	0	6	0	0	94	6	12
2018	Policy	23	26	30	11	10	0	49	21	32
2018	Project management	40	39	2	12	8	0	79	19	54
2018	None of the above	19	47	15	6	13	0	65	19	25
2017	Client contact centre	35	17	8	8	32	0	51	40	10
2017	Communications or public affairs	35	41	10	11	4	0	76	14	29
2017	Science and technology	21	65	0	7	8	0	86	14	14
2017	Administration and operations	24	32	20	14	10	0	56	24	58
2017	Human resources	6	49	32	7	6	0	55	13	16
2017	Financial management	37	41	9	4	9	0	78	13	21
2017	Information technology	38	39	12	4	8	0	77	11	26
2017	Policy	21	32	37	11	0	0	52	11	19
2017	Project management	29	47	20	2	2	0	76	4	51
2017	None of the above	32	47	5	6	11	0	79	16	35

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	42	15	0	0	85	0	14
2020	Communications or public affairs	71	21	8	0	0	92	0	28
2020	Science and technology	76	17	7	0	0	93	0	12
2020	Administration and operations	46	38	12	3	0	85	3	64
2020	Human resources	64	31	5	0	0	95	0	20
2020	Financial management	48	45	7	0	0	93	0	12
2020	Information management	62	38	0	0	0	100	0	11
2020	Information technology	85	12	3	0	0	97	0	36
2020	Evaluation	41	41	9	9	0	82	9	12
2020	Policy	54	27	16	3	0	81	3	30
2020	Project management	48	43	3	5	0	92	5	63
2020	None of the above	54	40	3	3	0	94	3	34
2019	Communications or public affairs	46	42	8	4	0	88	4	27
2019	Science and technology	61	28	0	11	0	89	11	11
2019	Administration and operations	44	40	7	3	7	84	9	46
2019	Human resources	60	33	6	0	0	94	0	15
2019	Financial management	43	47	10	0	0	90	0	11
2019	Information technology	60	29	9	0	2	89	2	33
2019	Evaluation	60	11	29	0	0	71	0	11
2019	Policy	45	35	10	10	0	80	10	23
2019	Project management	47	41	10	2	0	88	2	55
2019	None of the above	46	38	12	4	0	84	4	27
2018	Client contact centre	34	47	19	0	0	81	0	16
2018	Communications or public affairs	36	48	12	4	0	84	4	39
2018	Administration and operations	42	40	13	3	3	82	6	49
2018	Human resources	55	45	0	0	0	100	0	18
2018	Financial management	52	31	14	0	4	82	4	20
2018	Information technology	69	23	8	0	0	92	0	26
2018	Evaluation	66	34	0	0	0	100	0	11
2018	Data sciences	61	23	6	11	0	83	11	12
2018	Policy	54	27	10	8	0	82	8	32
2018	Project management	48	34	8	11	0	81	11	54
2018	None of the above	39	36	16	9	0	75	9	25
2017	Client contact centre	35	17	40	8	0	51	8	10
2017	Communications or public affairs	38	45	13	0	4	83	4	29
2017	Science and technology	57	36	7	0	0	93	0	14
2017	Administration and operations	32	44	13	9	2	76	11	58
2017	Human resources	31	56	13	0	0	87	0	16
2017	Financial management	69	31	0	0	0	100	0	21
2017	Information technology	46	47	0	4	4	92	8	26
2017	Policy	52	32	17	0	0	83	0	19
2017	Project management	51	33	16	0	0	84	0	51
2017	None of the above	52	31	14	3	0	84	3	35
2014	Communications or public affairs	61	31	4	4	0	92	4	26
2014	Science and technology	71	21	8	0	0	92	0	35
2014	Administration and operations	61	29	8	2	0	90	2	92
2014	Human resources	67	33	0	0	0	100	0	15
2014	Financial management	70	30	0	0	0	100	0	17
2014	Information technology	63	26	11	0	0	89	0	25
2014	Evaluation	62	15	8	15	0	77	15	13
2014	Other services to the public	74	26	0	0	0	100	0	15
2014	None of the above	72	18	10	0	0	90	0	62

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	27	19	0	0	0	0	81	0	15
2020	Communications or public affairs	43	43	7	4	3	0	0	86	7	28
2020	Science and technology	53	25	9	13	0	0	0	78	13	13
2020	Administration and operations	34	43	12	8	3	0	0	77	11	65
2020	Human resources	55	45	0	0	0	0	0	100	0	20
2020	Financial management	13	66	15	0	6	0	0	79	6	14
2020	Information management	48	42	10	0	0	0	0	90	0	11
2020	Information technology	50	33	3	9	5	0	0	83	14	36
2020	Evaluation	32	32	27	9	0	0	0	63	9	12
2020	Policy	31	35	23	11	0	0	0	66	11	30
2020	Project management	35	46	16	3	0	0	0	81	3	64
2020	None of the above	32	49	5	8	3	2	0	83	12	34
2019	Communications or public affairs	21	56	16	0	8	0	0	76	8	27
2019	Science and technology	27	6	34	32	0	0	0	34	32	11
2019	Administration and operations	29	39	13	14	4	0	0	68	18	46
2019	Human resources	47	20	13	13	7	0	0	67	20	15
2019	Financial management	19	34	9	29	10	0	0	53	38	11
2019	Information technology	23	55	10	10	2	0	0	78	12	34
2019	Evaluation	7	53	18	11	11	0	0	60	22	11
2019	Policy	21	42	14	14	8	0	0	63	22	24
2019	Project management	26	50	10	12	2	0	0	76	14	54
2019	None of the above	22	47	16	4	10	0	0	69	15	27
2018	Client contact centre	24	48	19	9	0	0	0	72	9	16
2018	Communications or public affairs	22	55	18	5	0	0	0	77	5	39
2018	Administration and operations	26	42	17	13	1	0	0	68	14	50
2018	Human resources	30	45	14	4	7	0	0	76	10	19
2018	Financial management	18	47	15	17	4	0	0	65	21	20
2018	Information technology	35	54	3	8	0	0	0	89	8	26
2018	Evaluation	12	66	21	0	0	0	0	79	0	11
2018	Data sciences	27	61	6	0	0	6	0	94	0	12
2018	Policy	32	48	8	12	0	0	0	80	12	32
2018	Project management	38	39	14	4	5	0	0	77	10	54
2018	None of the above	22	44	10	19	0	0	6	70	20	25
2017	Client contact centre	43	17	0	17	23	0	0	60	40	10
2017	Communications or public affairs	42	31	17	7	4	0	0	73	10	29
2017	Science and technology	29	50	7	14	0	0	0	80	14	14
2017	Administration and operations	26	35	13	17	9	0	0	61	26	58
2017	Human resources	32	50	18	0	0	0	0	82	0	16
2017	Financial management	43	44	4	4	4	0	0	87	9	21
2017	Information technology	31	35	23	4	8	0	0	66	11	26
2017	Policy	26	63	11	0	0	0	0	89	0	19
2017	Project management	33	48	13	6	0	0	0	81	6	51
2017	None of the above	27	52	13	5	3	0	0	79	8	35
2014	Communications or public affairs	27	57	4	12	0	0	0	84	12	26
2014	Science and technology	22	62	8	8	0	0	0	84	8	35
2014	Administration and operations	21	46	17	12	3	0	1	68	15	92
2014	Human resources	20	53	13	13	0	0	0	73	13	15
2014	Financial management	17	47	17	18	0	0	0	65	18	17
2014	Information management	40	30	20	0	10	0	0	70	10	10
2014	Information technology	43	34	11	4	8	0	0	77	11	25
2014	Evaluation	46	23	0	15	15	0	0	69	31	13
2014	Other services to the public	33	41	13	7	6	0	0	74	13	15
2014	None of the above	26	39	24	7	3	2	0	66	10	62

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	68	0	18	14	0	0	0	68	14	15
2020	Communications or public affairs	53	26	15	7	0	0	0	79	7	28
2020	Science and technology	47	53	0	0	0	0	0	100	0	13
2020	Administration and operations	44	34	14	8	0	0	0	78	8	64
2020	Human resources	69	31	0	0	0	0	0	100	0	20
2020	Financial management	20	66	8	6	0	0	0	87	6	14
2020	Information management	51	27	11	0	11	0	0	78	11	10
2020	Information technology	53	27	3	12	5	0	0	80	17	36
2020	Evaluation	40	16	35	0	9	0	0	56	9	12
2020	Policy	33	38	16	7	6	0	0	71	13	31
2020	Project management	42	24	25	9	0	0	0	66	9	64
2020	None of the above	38	35	12	6	6	2	0	75	12	34
2019	Communications or public affairs	39	45	12	4	0	0	0	84	4	27
2019	Science and technology	17	56	17	11	0	0	0	72	11	11
2019	Administration and operations	37	34	15	11	3	0	0	72	13	46
2019	Human resources	53	27	13	6	0	0	0	80	6	15
2019	Financial management	9	72	0	19	0	0	0	81	19	11
2019	Information technology	34	42	10	9	5	0	0	76	14	34
2019	Evaluation	17	58	13	0	11	0	0	75	11	11
2019	Policy	26	31	21	19	3	0	0	57	22	24
2019	Project management	40	35	11	12	2	0	0	75	14	54
2019	None of the above	35	36	12	8	9	0	0	71	17	27
2018	Client contact centre	38	48	14	0	0	0	0	86	0	16
2018	Communications or public affairs	25	53	18	4	0	0	0	78	4	39
2018	Administration and operations	33	27	23	18	0	0	0	59	18	51
2018	Human resources	43	25	10	10	10	0	0	69	21	19
2018	Financial management	28	47	18	0	7	0	0	75	7	20
2018	Information technology	37	50	5	0	8	0	0	87	8	26
2018	Evaluation	32	41	7	20	0	0	0	73	20	11
2018	Data sciences	61	23	11	6	0	0	0	83	6	12
2018	Policy	28	45	5	15	8	0	0	73	23	32
2018	Project management	52	28	8	6	5	0	0	80	12	54
2018	None of the above	27	48	10	12	3	0	0	75	15	25
2017	Client contact centre	35	17	8	40	0	0	0	51	40	10
2017	Communications or public affairs	41	28	20	7	4	0	0	69	11	29
2017	Science and technology	51	22	7	14	8	0	0	72	21	14
2017	Administration and operations	24	42	19	7	7	0	2	67	14	58
2017	Human resources	19	62	12	6	0	0	0	82	6	16
2017	Financial management	38	40	9	9	4	0	0	78	13	21
2017	Information technology	38	39	4	8	11	0	0	77	19	26
2017	Policy	26	58	6	6	6	0	0	83	11	19
2017	Project management	43	36	16	6	0	0	0	79	6	51
2017	None of the above	43	41	11	3	3	0	0	84	5	35
2014	Communications or public affairs	46	34	12	0	8	0	0	80	8	26
2014	Science and technology	50	29	16	5	0	0	0	79	5	35
2014	Administration and operations	33	37	19	9	1	0	1	71	10	92
2014	Human resources	27	53	7	13	0	0	0	80	13	15
2014	Financial management	6	76	12	6	0	0	0	82	6	17
2014	Information management	30	50	10	0	10	0	0	80	10	10
2014	Information technology	62	22	4	8	4	0	0	85	11	25
2014	Evaluation	54	23	0	15	8	0	0	77	23	13
2014	Other services to the public	46	41	7	7	0	0	0	87	7	15
2014	None of the above	33	36	19	10	2	0	0	69	11	62

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	46	0	0	0	0	0	100	0	15
2020	Communications or public affairs	51	41	8	0	0	0	0	92	0	28
2020	Science and technology	52	48	0	0	0	0	0	100	0	13
2020	Administration and operations	47	32	10	9	2	0	0	79	11	64
2020	Human resources	45	50	0	5	0	0	0	95	5	20
2020	Financial management	20	66	8	0	6	0	0	87	6	14
2020	Information management	60	30	0	10	0	0	0	90	10	11
2020	Information technology	50	39	6	3	2	0	0	89	5	36
2020	Evaluation	23	68	0	9	0	0	0	91	9	12
2020	Policy	31	46	23	0	0	0	0	77	0	30
2020	Project management	52	33	12	2	0	2	0	86	2	64
2020	None of the above	51	41	3	6	0	0	0	91	6	34
2019	Communications or public affairs	43	49	4	4	0	0	0	92	4	27
2019	Science and technology	29	18	30	23	0	0	0	47	23	10
2019	Administration and operations	38	34	21	8	0	0	0	72	8	46
2019	Human resources	33	13	33	13	7	0	0	47	20	15
2019	Financial management	9	72	0	10	10	0	0	81	19	11
2019	Information technology	20	65	6	3	5	0	0	85	9	34
2019	Evaluation	14	62	12	0	12	0	0	76	12	10
2019	Policy	18	49	23	5	6	0	0	67	11	24
2019	Project management	29	52	13	2	3	0	0	82	5	54
2019	None of the above	24	42	12	17	5	0	0	66	22	26
2018	Client contact centre	33	44	23	0	0	0	0	77	0	16
2018	Communications or public affairs	26	58	13	3	0	0	0	84	3	39
2018	Administration and operations	21	37	24	16	2	0	0	58	18	51
2018	Human resources	34	31	8	21	7	0	0	65	27	19
2018	Financial management	23	51	18	0	7	0	0	75	7	20
2018	Information technology	37	41	11	6	5	0	0	78	11	26
2018	Evaluation	39	34	14	0	12	0	0	73	12	11
2018	Data sciences	44	39	0	17	0	0	0	83	17	12
2018	Policy	18	41	19	18	0	0	4	61	19	32
2018	Project management	29	40	13	15	3	0	0	69	18	54
2018	None of the above	15	44	13	18	6	0	3	62	25	25
2017	Client contact centre	43	25	0	8	23	0	0	68	32	10
2017	Communications or public affairs	45	31	10	10	4	0	0	76	14	29
2017	Science and technology	35	50	7	0	8	0	0	86	8	14
2017	Administration and operations	26	42	14	14	5	0	0	67	19	58
2017	Human resources	18	51	18	12	0	0	0	70	12	16
2017	Financial management	47	31	9	4	9	0	0	78	13	21
2017	Information technology	42	39	8	8	4	0	0	81	11	26
2017	Policy	31	37	22	11	0	0	0	68	11	19
2017	Project management	27	49	10	10	4	0	0	76	14	51
2017	None of the above	37	47	14	0	3	0	0	84	3	35
2014	Communications or public affairs	38	46	12	0	4	0	0	84	4	26
2014	Science and technology	50	29	13	8	0	0	0	79	8	35
2014	Administration and operations	35	36	21	6	1	0	0	72	8	92
2014	Human resources	27	60	0	13	0	0	0	87	13	15
2014	Financial management	29	53	12	6	0	0	0	82	6	17
2014	Information management	60	20	10	0	10	0	0	80	10	10
2014	Information technology	58	23	7	7	4	0	0	81	11	25
2014	Evaluation	38	24	23	8	8	0	0	62	15	13
2014	Other services to the public	53	34	0	7	6	0	0	87	13	15
2014	None of the above	40	36	18	3	3	0	0	76	7	62

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	60	0	0	0	0	100	0	15
2020	Communications or public affairs	51	41	8	0	0	0	92	0	28
2020	Science and technology	53	33	13	0	0	0	87	0	13
2020	Administration and operations	45	39	5	9	2	0	85	11	65
2020	Human resources	59	36	0	5	0	0	95	5	20
2020	Financial management	27	60	13	0	0	0	87	0	14
2020	Information management	52	20	28	0	0	0	72	0	11
2020	Information technology	68	21	3	8	0	0	89	8	36
2020	Evaluation	41	50	0	9	0	0	91	9	12
2020	Policy	47	38	13	2	0	0	84	2	31
2020	Project management	46	40	11	3	0	0	86	3	64
2020	None of the above	52	33	6	6	0	3	88	6	34
2019	Communications or public affairs	40	52	0	8	0	0	92	8	26
2019	Science and technology	44	34	21	0	0	0	79	0	11
2019	Administration and operations	38	38	13	6	5	0	76	11	45
2019	Human resources	47	34	6	13	0	0	80	13	15
2019	Financial management	24	57	10	10	0	0	81	10	11
2019	Information technology	42	40	6	10	2	0	82	12	34
2019	Evaluation	35	29	25	11	0	0	64	11	11
2019	Policy	40	28	19	13	0	0	68	13	24
2019	Project management	29	48	19	4	0	0	77	4	53
2019	None of the above	25	46	12	14	2	0	71	17	27
2018	Client contact centre	39	28	19	14	0	0	67	14	16
2018	Communications or public affairs	47	42	6	5	0	0	89	5	39
2018	Administration and operations	32	46	8	10	4	0	78	14	51
2018	Human resources	41	52	4	4	0	0	92	4	19
2018	Financial management	34	38	18	7	4	0	72	10	20
2018	Information technology	44	41	9	6	0	0	85	6	24
2018	Evaluation	47	46	7	0	0	0	93	0	11
2018	Data sciences	55	23	17	6	0	0	77	6	12
2018	Policy	41	45	6	8	0	0	85	8	31
2018	Project management	37	47	12	4	0	0	84	4	53
2018	None of the above	21	39	34	3	3	0	60	6	25
2017	Client contact centre	43	8	8	17	23	0	51	40	10
2017	Communications or public affairs	41	44	11	0	4	0	86	4	29
2017	Science and technology	29	57	15	0	0	0	85	0	14
2017	Administration and operations	27	43	8	10	11	0	70	21	57
2017	Human resources	24	70	6	0	0	0	94	0	16
2017	Financial management	47	35	17	0	0	0	83	0	21
2017	Information technology	35	54	0	8	4	0	89	11	26
2017	Policy	31	47	22	0	0	0	78	0	19
2017	Project management	37	47	14	2	0	0	84	2	51
2017	None of the above	43	38	16	0	3	0	81	3	35
2014	Communications or public affairs	46	38	0	16	0	0	84	16	26
2014	Science and technology	44	45	5	3	0	3	92	3	35
2014	Administration and operations	36	45	13	5	1	0	81	6	92
2014	Human resources	47	47	7	0	0	0	93	0	15
2014	Financial management	35	53	6	6	0	0	88	6	17
2014	Information management	70	20	0	0	10	0	90	10	10
2014	Information technology	55	30	7	7	0	0	85	7	25
2014	Evaluation	46	23	0	15	15	0	69	31	13
2014	Other services to the public	53	34	7	0	6	0	87	6	15
2014	None of the above	38	47	5	3	5	2	87	8	62

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	38	55	7	0	0	0	0	93	0	15
2020	Communications or public affairs	25	45	10	11	8	0	0	70	19	28
2020	Science and technology	18	36	15	31	0	0	0	53	31	13
2020	Administration and operations	39	42	7	8	4	0	0	81	12	65
2020	Human resources	31	29	19	15	5	0	0	60	20	20
2020	Financial management	30	36	15	13	6	0	0	66	18	14
2020	Information management	60	30	10	0	0	0	0	90	0	11
2020	Information technology	43	36	12	10	0	0	0	79	10	36
2020	Evaluation	16	48	9	27	0	0	0	64	27	12
2020	Policy	33	36	19	9	3	0	0	69	12	31
2020	Project management	34	30	21	9	6	0	0	64	15	63
2020	None of the above	28	26	16	12	15	0	3	56	28	34
2019	Communications or public affairs	28	45	12	12	4	0	0	73	16	27
2019	Science and technology	11	21	44	17	6	0	0	32	23	11
2019	Administration and operations	46	16	26	10	2	0	0	63	11	45
2019	Human resources	20	27	27	20	7	0	0	47	26	15
2019	Financial management	21	32	16	21	11	0	0	53	31	10
2019	Information technology	35	43	13	5	3	0	0	78	8	34
2019	Evaluation	25	18	29	22	7	0	0	42	29	11
2019	Policy	37	34	18	5	6	0	0	71	11	23
2019	Project management	36	37	13	10	4	0	0	73	14	55
2019	None of the above	21	22	32	8	17	0	0	43	25	27
2018	Client contact centre	28	47	15	5	5	0	0	75	10	16
2018	Communications or public affairs	43	31	14	12	0	0	0	74	12	39
2018	Administration and operations	36	30	17	13	4	0	0	66	17	51
2018	Human resources	10	10	52	17	11	0	0	21	27	19
2018	Financial management	27	37	14	14	7	0	0	64	22	20
2018	Information technology	38	16	35	6	0	0	5	57	6	26
2018	Evaluation	34	20	34	12	0	0	0	53	12	11
2018	Data sciences	39	38	17	6	0	0	0	77	6	12
2018	Policy	29	48	19	2	2	0	0	77	5	32
2018	Project management	42	31	15	3	9	0	0	73	12	54
2018	None of the above	29	46	14	4	7	0	0	75	11	23
2017	Client contact centre	25	43	8	23	0	0	0	68	23	10
2017	Communications or public affairs	41	31	18	10	0	0	0	72	10	29
2017	Science and technology	20	42	7	15	15	0	0	63	30	14
2017	Administration and operations	31	38	16	8	5	2	0	70	14	58
2017	Human resources	18	25	36	13	7	0	0	44	20	16
2017	Financial management	34	32	16	18	0	0	0	66	18	21
2017	Information technology	30	31	23	8	4	0	4	64	13	26
2017	Policy	6	47	31	11	6	0	0	53	16	19
2017	Project management	17	43	20	10	10	0	0	60	20	51
2017	None of the above	31	29	22	11	6	0	0	61	17	35
2014	Communications or public affairs	39	38	15	8	0	0	0	77	8	26
2014	Science and technology	19	24	13	22	11	0	12	49	36	35
2014	Administration and operations	46	29	15	9	1	0	0	75	10	92
2014	Human resources	14	47	40	0	0	0	0	60	0	15
2014	Financial management	47	23	18	6	6	0	0	70	12	17
2014	Information management	30	30	30	0	10	0	0	60	10	10
2014	Information technology	29	49	11	7	4	0	0	78	11	25
2014	Evaluation	46	39	8	7	0	0	0	85	7	13
2014	Other services to the public	13	67	14	0	6	0	0	80	6	15
2014	None of the above	21	42	21	9	6	0	0	63	16	62

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	14	19	33	27	0	0	60	21	15
2020	Communications or public affairs	11	21	32	18	19	0	0	36	32	28
2020	Science and technology	13	31	31	18	7	0	0	25	44	13
2020	Administration and operations	6	21	47	16	8	2	0	24	28	65
2020	Human resources	16	41	44	0	0	0	0	0	56	20
2020	Financial management	6	27	36	23	8	0	0	31	33	14
2020	Information management	0	48	17	7	20	0	7	30	51	11
2020	Information technology	5	20	43	26	6	0	0	32	25	36
2020	Evaluation	15	9	52	16	7	0	0	23	25	12
2020	Policy	10	42	36	10	2	0	0	12	52	31
2020	Project management	13	23	37	17	10	0	0	27	36	64
2020	None of the above	16	37	32	6	3	6	0	10	56	34
2019	Communications or public affairs	10	39	35	16	0	0	0	16	49	27
2019	Science and technology	11	19	53	17	0	0	0	17	30	11
2019	Administration and operations	8	30	35	21	6	0	0	27	38	45
2019	Human resources	33	27	27	7	7	0	0	13	60	15
2019	Financial management	0	53	19	28	0	0	0	28	53	11
2019	Information technology	18	33	29	13	7	0	0	20	51	34
2019	Evaluation	22	35	25	7	11	0	0	18	58	11
2019	Policy	23	30	27	12	8	0	0	20	53	24
2019	Project management	15	30	34	15	6	0	0	21	45	55
2019	None of the above	6	28	37	16	13	0	0	29	34	27
2018	Client contact centre	10	23	34	19	14	0	0	33	33	16
2018	Communications or public affairs	11	34	34	12	2	3	3	15	48	39
2018	Administration and operations	14	37	35	10	3	0	1	13	52	51
2018	Human resources	17	44	24	8	0	7	0	8	66	19
2018	Financial management	7	44	28	21	0	0	0	21	51	20
2018	Information technology	6	29	38	11	10	0	5	23	36	25
2018	Evaluation	0	20	34	39	7	0	0	46	20	11
2018	Data sciences	12	21	38	18	11	0	0	29	33	12
2018	Policy	12	25	44	19	0	0	0	19	37	32
2018	Project management	15	21	45	17	2	0	0	19	36	54
2018	None of the above	13	30	33	24	0	0	0	24	43	25
2017	Client contact centre	8	40	0	35	17	0	0	51	49	10
2017	Communications or public affairs	10	35	34	7	10	0	3	18	47	29
2017	Science and technology	22	22	42	0	14	0	0	14	43	14
2017	Administration and operations	19	44	23	5	2	0	7	7	68	58
2017	Human resources	20	61	13	6	0	0	0	6	81	15
2017	Financial management	10	46	39	5	0	0	0	5	56	20
2017	Information technology	8	43	30	11	4	0	4	16	53	26
2017	Policy	33	16	42	10	0	0	0	10	48	19
2017	Project management	20	36	29	6	6	0	4	12	58	51
2017	None of the above	24	45	22	8	0	0	0	8	69	34
2014	Communications or public affairs	8	35	27	23	4	0	4	28	44	26
2014	Science and technology	11	13	38	19	14	0	6	35	26	35
2014	Administration and operations	9	26	36	19	9	0	1	28	35	92
2014	Human resources	7	40	33	21	0	0	0	21	47	15
2014	Financial management	0	30	35	29	6	0	0	35	30	17
2014	Information management	0	30	60	10	0	0	0	10	30	10
2014	Information technology	0	41	34	10	11	0	4	22	43	25
2014	Evaluation	15	30	39	8	8	0	0	15	46	13
2014	Other services to the public	14	20	47	19	0	0	0	19	34	15
2014	None of the above	7	29	40	15	8	0	2	23	36	62

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	0	27	33	27	7	0	64	8	15
2020	Communications or public affairs	4	9	19	43	25	0	0	68	13	28
2020	Science and technology	7	31	40	16	7	0	0	23	37	13
2020	Administration and operations	7	13	37	29	11	5	0	42	20	65
2020	Human resources	5	35	24	16	14	5	0	31	43	20
2020	Financial management	0	0	27	52	15	6	0	71	0	14
2020	Information management	0	28	28	10	28	0	7	41	30	11
2020	Information technology	2	11	21	39	27	0	0	66	13	36
2020	Evaluation	15	9	25	28	23	0	0	51	24	12
2020	Policy	13	20	29	25	6	7	0	34	35	31
2020	Project management	8	26	38	18	9	0	0	28	34	64
2020	None of the above	5	16	49	21	6	3	0	28	22	34
2019	Communications or public affairs	4	24	46	24	2	0	0	26	28	27
2019	Science and technology	0	28	66	6	0	0	0	6	28	11
2019	Administration and operations	10	29	31	15	15	0	0	30	39	45
2019	Human resources	27	33	20	7	7	0	7	14	64	15
2019	Financial management	10	29	34	19	10	0	0	28	38	11
2019	Information technology	8	13	50	18	10	0	0	29	22	34
2019	Evaluation	11	46	18	7	18	0	0	25	58	11
2019	Policy	17	25	34	20	3	0	0	23	43	24
2019	Project management	19	25	25	20	9	0	2	30	45	55
2019	None of the above	13	32	40	8	7	0	0	15	45	27
2018	Client contact centre	5	44	23	14	14	0	0	28	49	16
2018	Communications or public affairs	7	22	29	28	14	0	0	41	29	39
2018	Administration and operations	25	38	20	10	6	0	1	16	64	51
2018	Human resources	14	45	21	13	0	7	0	14	64	19
2018	Financial management	4	40	23	19	14	0	0	33	44	19
2018	Information technology	11	14	33	22	11	0	8	36	28	25
2018	Evaluation	7	20	25	29	20	0	0	48	27	11
2018	Data sciences	6	17	6	50	21	0	0	71	23	12
2018	Policy	15	27	40	14	4	0	0	18	41	32
2018	Project management	24	33	23	13	5	1	0	18	58	53
2018	None of the above	16	45	9	27	3	0	0	30	61	25
2017	Client contact centre	8	32	0	18	42	0	0	60	40	10
2017	Communications or public affairs	10	29	20	14	17	7	3	34	43	29
2017	Science and technology	14	30	42	0	14	0	0	14	44	14
2017	Administration and operations	29	30	29	5	2	0	5	7	63	58
2017	Human resources	34	34	26	6	0	0	0	6	68	15
2017	Financial management	15	37	30	19	0	0	0	19	51	20
2017	Information technology	12	21	48	4	8	4	4	13	36	25
2017	Policy	27	27	36	10	0	0	0	10	54	19
2017	Project management	26	40	23	4	4	0	4	8	68	51
2017	None of the above	35	30	14	11	5	6	0	17	68	35
2014	Communications or public affairs	7	23	27	27	12	0	4	40	32	26
2014	Science and technology	13	14	27	22	16	3	6	42	29	35
2014	Administration and operations	10	23	33	24	9	0	2	33	33	92
2014	Human resources	7	46	7	34	7	0	0	40	53	15
2014	Financial management	0	24	41	29	6	0	0	35	24	17
2014	Information management	0	20	30	40	10	0	0	50	20	10
2014	Information technology	0	23	31	16	26	0	4	43	24	24
2014	Evaluation	15	23	38	0	23	0	0	23	38	13
2014	Other services to the public	7	34	33	13	13	0	0	26	41	15
2014	None of the above	13	16	31	29	8	2	2	38	30	62

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	12	26	28	27	0	0	55	19	15
2020	Communications or public affairs	14	12	49	14	7	4	0	22	27	28
2020	Science and technology	13	29	39	18	0	0	0	18	42	13
2020	Administration and operations	12	24	40	18	3	2	0	22	37	65
2020	Human resources	26	29	24	5	16	0	0	21	55	20
2020	Financial management	0	34	51	0	8	8	0	8	36	14
2020	Information management	0	10	20	35	28	0	7	67	11	11
2020	Information technology	5	21	30	32	9	3	0	42	27	36
2020	Evaluation	16	18	40	9	16	0	0	25	34	12
2020	Policy	10	42	35	10	3	0	0	13	52	31
2020	Project management	16	31	35	14	3	0	0	18	47	63
2020	None of the above	16	26	34	14	3	6	0	19	45	34
2019	Communications or public affairs	32	28	24	12	4	0	0	16	60	27
2019	Science and technology	13	60	27	0	0	0	0	0	73	11
2019	Administration and operations	21	35	17	21	7	0	0	28	56	46
2019	Human resources	20	33	20	13	13	0	0	27	53	15
2019	Financial management	0	10	56	15	19	0	0	34	10	11
2019	Information technology	13	24	31	20	9	0	3	30	39	34
2019	Evaluation	11	18	40	11	7	7	7	20	34	11
2019	Policy	27	23	47	3	0	0	0	3	50	24
2019	Project management	26	29	35	4	2	2	2	6	58	55
2019	None of the above	21	24	38	6	6	0	4	13	47	27
2018	Client contact centre	5	33	34	14	14	0	0	28	38	16
2018	Communications or public affairs	8	37	33	12	3	3	3	16	48	39
2018	Administration and operations	24	30	36	7	3	0	0	10	54	50
2018	Human resources	19	29	26	18	0	0	7	20	52	18
2018	Financial management	14	31	24	31	0	0	0	31	45	20
2018	Information technology	3	8	45	25	14	0	5	41	12	25
2018	Evaluation	0	20	41	25	14	0	0	39	20	11
2018	Data sciences	0	0	55	33	6	6	0	42	0	12
2018	Policy	10	41	26	19	5	0	0	23	51	32
2018	Project management	13	21	41	21	2	2	0	24	34	54
2018	None of the above	22	37	9	32	0	0	0	32	59	25
2017	Client contact centre	23	17	26	25	8	0	0	34	40	10
2017	Communications or public affairs	17	25	38	10	7	0	3	17	43	29
2017	Science and technology	0	21	36	36	7	0	0	43	21	14
2017	Administration and operations	17	32	38	8	2	2	2	10	51	58
2017	Human resources	6	13	61	19	0	0	0	19	19	15
2017	Financial management	13	17	41	29	0	0	0	29	30	21
2017	Information technology	8	16	40	16	16	0	4	33	25	25
2017	Policy	6	37	21	31	5	0	0	36	43	19
2017	Project management	14	30	31	20	4	0	2	24	44	51
2017	None of the above	21	29	33	11	3	0	3	14	52	35
2014	Communications or public affairs	8	23	38	11	12	0	8	25	34	26
2014	Science and technology	11	18	35	19	8	0	9	30	32	35
2014	Administration and operations	10	28	39	14	4	1	3	19	39	91
2014	Human resources	0	20	26	47	7	0	0	53	20	15
2014	Financial management	6	18	41	29	6	0	0	35	24	17
2014	Information management	0	20	30	30	10	0	10	44	22	10
2014	Information technology	0	19	35	22	16	0	8	41	21	24
2014	Evaluation	31	23	24	23	0	0	0	23	54	13
2014	Other services to the public	20	27	40	6	7	0	0	13	47	15
2014	None of the above	10	27	40	15	3	3	2	19	39	62

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	8	20	23	15	35	0	0	50	27	14
2020	Communications or public affairs	18	21	32	21	8	0	0	29	39	28
2020	Science and technology	0	42	42	9	7	0	0	15	42	13
2020	Administration and operations	12	12	39	27	8	2	0	36	24	65
2020	Human resources	5	26	45	14	10	0	0	24	31	20
2020	Financial management	18	28	23	23	0	0	8	25	50	14
2020	Information management	0	11	22	19	39	0	8	63	12	10
2020	Information technology	5	11	35	35	14	0	0	49	16	36
2020	Evaluation	0	19	39	25	17	0	0	42	19	11
2020	Policy	13	29	36	16	7	0	0	22	42	31
2020	Project management	8	16	45	21	10	0	0	31	24	63
2020	None of the above	9	32	42	6	9	3	0	15	42	34
2019	Communications or public affairs	12	23	50	10	4	0	0	14	35	27
2019	Science and technology	0	30	59	11	0	0	0	11	30	11
2019	Administration and operations	18	17	37	16	12	0	0	28	35	46
2019	Human resources	33	33	7	13	13	0	0	27	66	15
2019	Financial management	10	34	28	19	10	0	0	28	44	11
2019	Information technology	9	15	37	16	19	3	0	36	25	33
2019	Evaluation	11	51	7	18	7	7	0	26	67	11
2019	Policy	24	23	30	17	6	0	0	23	47	24
2019	Project management	9	13	57	16	5	0	0	21	22	55
2019	None of the above	17	20	36	16	7	0	4	24	38	27
2018	Client contact centre	0	20	56	10	14	0	0	24	20	16
2018	Communications or public affairs	2	33	34	28	3	0	0	31	35	38
2018	Administration and operations	8	25	44	17	7	0	0	23	33	51
2018	Human resources	10	21	35	27	0	7	0	29	33	19
2018	Financial management	14	18	34	14	20	0	0	34	32	20
2018	Information technology	12	12	38	24	14	0	0	38	24	24
2018	Evaluation	12	14	59	14	0	0	0	14	27	11
2018	Data sciences	6	21	33	33	6	0	0	39	27	12
2018	Policy	6	16	58	10	9	0	0	19	23	32
2018	Project management	4	23	40	30	2	1	0	33	27	54
2018	None of the above	13	27	27	19	15	0	0	33	40	25
2017	Client contact centre	40	0	9	17	34	0	0	51	40	10
2017	Communications or public affairs	7	28	52	10	4	0	0	14	35	29
2017	Science and technology	0	14	50	28	8	0	0	35	14	14
2017	Administration and operations	19	16	41	19	2	0	3	22	36	57
2017	Human resources	13	47	27	13	0	0	0	13	60	15
2017	Financial management	5	21	65	10	0	0	0	10	25	20
2017	Information technology	8	17	39	20	8	0	8	31	27	25
2017	Policy	0	37	42	21	0	0	0	21	37	19
2017	Project management	6	18	46	25	4	0	2	30	24	51
2017	None of the above	14	28	36	11	8	0	3	20	43	34
2014	Communications or public affairs	4	15	43	34	0	0	4	36	20	26
2014	Science and technology	8	19	33	28	6	0	6	36	29	34
2014	Administration and operations	3	16	26	40	13	0	1	54	20	92
2014	Human resources	7	20	40	21	13	0	0	34	26	15
2014	Financial management	0	0	41	59	0	0	0	59	0	17
2014	Information management	0	10	40	10	40	0	0	50	10	10
2014	Information technology	8	12	39	12	30	0	0	41	20	24
2014	Evaluation	8	25	59	8	0	0	0	8	33	12
2014	Other services to the public	13	7	53	20	7	0	0	27	20	15
2014	None of the above	6	23	42	19	10	0	0	29	29	62

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	7	26	27	33	0	0	60	14	15
2020	Communications or public affairs	12	10	46	17	14	0	0	32	22	28
2020	Science and technology	13	32	31	23	0	0	0	23	46	13
2020	Administration and operations	12	16	29	25	13	2	3	40	30	64
2020	Human resources	20	19	21	30	10	0	0	40	39	20
2020	Financial management	6	43	29	8	8	0	8	17	52	14
2020	Information management	10	20	20	15	28	0	7	46	33	11
2020	Information technology	14	19	25	24	17	0	0	42	33	34
2020	Evaluation	15	0	62	7	16	0	0	23	15	12
2020	Policy	16	9	39	27	7	3	0	34	26	31
2020	Project management	5	32	26	26	12	0	0	37	37	63
2020	None of the above	11	26	26	25	9	3	0	35	38	34
2019	Communications or public affairs	20	24	10	34	12	0	0	46	44	27
2019	Science and technology	0	40	49	11	0	0	0	11	40	11
2019	Administration and operations	19	18	24	16	20	0	3	37	38	46
2019	Human resources	27	20	33	7	7	0	7	14	50	15
2019	Financial management	10	34	37	10	10	0	0	19	44	11
2019	Information technology	9	41	23	18	9	0	0	27	50	34
2019	Evaluation	22	29	42	0	0	7	0	0	55	11
2019	Policy	20	19	25	17	18	0	0	36	39	24
2019	Project management	7	26	36	18	13	0	0	31	33	55
2019	None of the above	25	16	36	4	11	4	4	17	44	27
2018	Client contact centre	10	20	28	14	19	0	9	36	33	16
2018	Communications or public affairs	11	26	30	21	12	0	0	33	37	38
2018	Administration and operations	17	24	26	23	8	0	1	31	42	51
2018	Human resources	38	14	24	7	10	7	0	18	56	19
2018	Financial management	7	34	38	14	7	0	0	21	41	20
2018	Information technology	15	33	33	8	5	0	5	14	51	25
2018	Evaluation	12	32	14	34	7	0	0	41	45	11
2018	Data sciences	12	17	17	27	21	6	0	52	31	12
2018	Policy	2	32	27	24	11	4	0	37	36	30
2018	Project management	10	30	40	16	1	0	3	18	41	54
2018	None of the above	10	28	25	27	6	0	3	35	40	24
2017	Client contact centre	8	32	35	8	17	0	0	25	40	10
2017	Communications or public affairs	3	32	27	13	18	7	0	33	38	29
2017	Science and technology	0	22	50	21	0	0	7	23	23	14
2017	Administration and operations	20	15	40	10	5	2	7	17	39	58
2017	Human resources	6	50	32	6	0	0	6	6	59	16
2017	Financial management	15	15	35	30	0	0	5	32	31	20
2017	Information technology	11	15	47	15	8	0	4	24	28	26
2017	Policy	0	37	37	21	0	0	5	22	39	19
2017	Project management	16	33	24	23	2	0	2	26	49	50
2017	None of the above	23	22	25	14	14	0	3	28	47	35
2014	Communications or public affairs	15	16	31	23	11	0	4	36	32	26
2014	Science and technology	11	30	22	16	11	0	11	30	46	35
2014	Administration and operations	9	21	31	25	14	0	1	40	29	92
2014	Human resources	7	20	53	7	13	0	0	21	26	15
2014	Financial management	6	18	35	29	6	0	6	37	25	17
2014	Information management	10	20	20	30	20	0	0	50	30	10
2014	Information technology	0	29	28	20	23	0	0	43	29	23
2014	Evaluation	23	15	38	23	0	0	0	23	38	13
2014	Other services to the public	0	26	53	20	0	0	0	20	26	15
2014	None of the above	16	29	35	13	6	0	0	20	46	61

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	19	21	12	21	19	7	0	43	43	15
2020	Communications or public affairs	0	4	24	51	18	3	0	71	4	28
2020	Science and technology	22	15	29	34	0	0	0	34	37	13
2020	Administration and operations	11	16	31	25	12	6	0	39	28	65
2020	Human resources	26	5	50	10	4	5	0	15	32	20
2020	Financial management	6	22	36	21	0	8	8	25	33	14
2020	Information management	10	20	17	17	28	0	7	49	33	11
2020	Information technology	3	17	20	41	16	3	0	59	21	36
2020	Evaluation	9	9	15	35	32	0	0	67	17	12
2020	Policy	13	22	29	30	3	3	0	34	36	31
2020	Project management	13	29	34	14	8	3	0	22	43	64
2020	None of the above	11	27	36	16	3	6	0	21	41	33
2019	Communications or public affairs	10	12	32	26	12	4	4	41	24	27
2019	Science and technology	28	6	38	28	0	0	0	28	34	11
2019	Administration and operations	19	23	32	16	10	0	0	25	43	46
2019	Human resources	20	46	7	13	13	0	0	27	67	15
2019	Financial management	10	29	43	9	10	0	0	19	38	11
2019	Information technology	13	17	39	22	5	3	0	28	31	33
2019	Evaluation	29	36	22	13	0	0	0	13	65	11
2019	Policy	13	19	29	28	11	0	0	39	32	24
2019	Project management	17	29	33	9	11	1	0	21	46	54
2019	None of the above	27	24	26	13	6	0	4	20	53	27
2018	Client contact centre	14	30	32	10	9	5	0	20	47	16
2018	Communications or public affairs	4	9	34	29	17	7	0	50	14	39
2018	Administration and operations	22	40	17	14	3	3	1	17	65	50
2018	Human resources	21	31	24	7	7	7	4	15	58	19
2018	Financial management	7	41	21	11	13	7	0	26	52	20
2018	Information technology	17	17	33	17	10	0	6	29	36	25
2018	Evaluation	12	14	32	34	7	0	0	41	27	11
2018	Data sciences	6	6	33	44	0	11	0	49	14	12
2018	Policy	0	35	30	28	6	0	0	34	35	31
2018	Project management	23	24	32	16	1	1	2	18	49	54
2018	None of the above	25	31	18	18	9	0	0	27	56	25
2017	Client contact centre	0	17	49	17	17	0	0	34	17	10
2017	Communications or public affairs	0	7	27	31	32	3	0	65	7	29
2017	Science and technology	7	15	50	21	8	0	0	29	22	14
2017	Administration and operations	13	25	38	15	2	2	5	18	41	58
2017	Human resources	8	47	19	27	0	0	0	27	54	15
2017	Financial management	10	16	25	34	5	0	10	44	28	20
2017	Information technology	12	11	39	27	4	4	4	33	25	26
2017	Policy	11	22	47	21	0	0	0	21	33	19
2017	Project management	10	40	30	12	6	2	2	18	51	51
2017	None of the above	18	16	30	16	13	3	3	31	37	35
2014	Communications or public affairs	0	15	11	35	34	0	4	72	16	26
2014	Science and technology	8	5	43	17	8	0	19	30	16	35
2014	Administration and operations	10	14	29	30	12	1	3	44	25	92
2014	Human resources	13	0	6	67	13	0	0	80	13	15
2014	Financial management	0	0	36	41	11	0	12	60	0	17
2014	Information management	10	10	40	10	30	0	0	40	20	10
2014	Information technology	0	4	24	31	37	4	0	72	4	24
2014	Evaluation	8	8	31	38	8	0	8	50	17	13
2014	Other services to the public	0	27	46	21	7	0	0	27	27	15
2014	None of the above	10	18	29	24	11	2	6	39	30	62

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	14	24	14	41	0	0	55	21	15
2020	Communications or public affairs	7	11	32	35	8	8	0	46	20	28
2020	Science and technology	13	31	40	15	0	0	0	15	45	13
2020	Administration and operations	9	14	37	27	9	3	0	38	24	65
2020	Human resources	5	36	24	19	16	0	0	34	41	20
2020	Financial management	6	20	43	23	0	8	0	25	28	14
2020	Information management	0	20	20	28	25	0	7	56	22	11
2020	Information technology	8	29	27	21	14	0	0	36	37	35
2020	Evaluation	9	16	44	25	7	0	0	32	25	12
2020	Policy	9	29	32	24	7	0	0	30	38	31
2020	Project management	8	29	36	23	5	0	0	28	36	63
2020	None of the above	14	8	46	23	6	3	0	29	23	34
2019	Communications or public affairs	8	23	41	12	8	8	0	22	33	26
2019	Science and technology	11	25	53	11	0	0	0	11	36	10
2019	Administration and operations	15	25	41	16	4	0	0	20	39	46
2019	Human resources	20	40	33	0	7	0	0	7	60	15
2019	Financial management	10	10	53	18	10	0	0	28	19	11
2019	Information technology	9	23	47	12	10	0	0	22	31	34
2019	Evaluation	12	31	0	31	19	7	0	54	46	10
2019	Policy	8	30	30	22	11	0	0	33	37	24
2019	Project management	11	34	37	10	6	0	2	16	46	55
2019	None of the above	13	36	32	10	2	2	4	14	52	27
2018	Client contact centre	15	24	19	19	14	0	9	36	43	16
2018	Communications or public affairs	2	21	37	24	7	5	3	34	25	39
2018	Administration and operations	10	35	40	13	1	0	0	14	45	51
2018	Human resources	14	27	42	4	7	7	0	11	44	19
2018	Financial management	14	31	38	17	0	0	0	17	45	20
2018	Information technology	6	14	44	17	14	0	5	32	21	25
2018	Evaluation	12	0	34	39	14	0	0	53	12	11
2018	Data sciences	17	11	17	50	0	6	0	53	29	12
2018	Policy	6	21	31	34	4	4	0	39	28	31
2018	Project management	8	21	52	17	1	1	0	19	29	54
2018	None of the above	6	34	33	18	9	0	0	27	40	25
2017	Client contact centre	23	8	18	17	34	0	0	51	32	10
2017	Communications or public affairs	7	32	20	20	14	3	3	37	42	29
2017	Science and technology	0	8	63	15	14	0	0	29	8	14
2017	Administration and operations	20	25	29	20	2	0	3	23	47	58
2017	Human resources	6	13	60	14	0	6	0	15	21	15
2017	Financial management	10	10	70	6	0	0	5	6	21	20
2017	Information technology	4	25	42	16	8	0	4	25	31	24
2017	Policy	6	33	26	36	0	0	0	36	38	19
2017	Project management	16	26	31	16	6	4	2	23	44	51
2017	None of the above	11	35	39	11	6	0	0	16	45	35
2014	Communications or public affairs	8	11	34	27	8	0	12	39	22	26
2014	Science and technology	5	11	35	35	3	3	8	42	18	35
2014	Administration and operations	10	17	40	19	7	4	2	28	29	92
2014	Human resources	7	27	46	13	7	0	0	20	34	15
2014	Financial management	0	17	53	30	0	0	0	30	17	17
2014	Information management	0	0	50	10	30	0	10	44	0	10
2014	Information technology	4	4	57	16	16	0	4	33	8	24
2014	Evaluation	0	31	31	23	15	0	0	38	31	13
2014	Other services to the public	7	33	27	26	7	0	0	33	40	15
2014	None of the above	3	27	43	13	10	0	3	24	32	62

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	0	14	27	27	32	0	0	59	14	15
2020	Communications or public affairs	0	7	28	43	22	0	0	65	7	28
2020	Science and technology	0	9	27	31	33	0	0	64	9	13
2020	Administration and operations	3	8	35	38	12	1	2	52	11	65
2020	Human resources	0	5	31	40	14	5	5	60	6	20
2020	Financial management	6	0	23	58	6	8	0	69	6	14
2020	Information management	0	20	10	38	25	0	7	67	22	11
2020	Information technology	5	3	22	32	38	0	0	70	8	36
2020	Evaluation	0	0	41	25	34	0	0	59	0	12
2020	Policy	0	14	18	42	22	3	0	67	14	31
2020	Project management	3	13	47	25	11	0	0	37	17	64
2020	None of the above	0	12	32	39	14	3	0	55	13	34
2019	Communications or public affairs	9	12	40	23	12	0	4	37	21	27
2019	Science and technology	17	13	43	10	17	0	0	27	30	11
2019	Administration and operations	8	23	43	15	12	0	0	27	30	46
2019	Human resources	0	21	43	21	14	0	0	36	21	14
2019	Financial management	10	44	28	10	10	0	0	19	53	11
2019	Information technology	3	6	32	36	20	2	0	58	10	34
2019	Evaluation	11	11	33	25	20	0	0	44	22	11
2019	Policy	3	9	25	52	11	0	0	63	12	24
2019	Project management	5	14	33	38	9	0	2	48	19	55
2019	None of the above	8	13	48	14	10	2	4	27	22	27

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	40	5	0	0	0	7	94	0	15
2020	Communications or public affairs	33	36	16	4	0	3	8	77	5	27
2020	Science and technology	54	0	24	13	0	0	9	59	15	13
2020	Administration and operations	29	20	23	7	3	8	10	60	12	65
2020	Human resources	50	9	16	5	5	10	5	69	12	20
2020	Financial management	34	38	8	6	0	15	0	84	7	14
2020	Information management	55	7	10	17	0	10	0	69	19	11
2020	Information technology	39	42	6	3	5	3	2	85	9	36
2020	Evaluation	34	9	19	15	0	23	0	56	20	12
2020	Policy	32	26	13	6	3	20	0	72	12	31
2020	Project management	30	32	19	6	0	11	2	71	7	64
2020	None of the above	27	41	9	14	2	3	3	73	18	34
2019	Communications or public affairs	36	36	12	8	8	0	0	72	16	27
2019	Science and technology	27	23	28	21	0	0	0	51	21	11
2019	Administration and operations	27	24	26	5	6	10	3	58	12	46
2019	Human resources	47	33	7	0	7	0	7	86	7	15
2019	Financial management	34	38	10	19	0	0	0	71	19	11
2019	Information technology	40	40	10	3	0	3	3	86	4	34
2019	Evaluation	0	42	7	0	34	18	0	51	41	11
2019	Policy	32	5	17	8	22	13	3	44	36	24
2019	Project management	31	26	11	4	6	11	10	73	13	54
2019	None of the above	25	23	20	4	8	12	8	60	15	27
2018	Client contact centre	19	52	15	0	0	5	9	82	0	16
2018	Communications or public affairs	36	28	13	14	5	3	0	67	20	39
2018	Administration and operations	19	39	18	5	7	7	5	66	13	51
2018	Human resources	26	15	25	21	0	7	7	48	24	19
2018	Financial management	17	31	11	17	11	7	7	55	32	20
2018	Information technology	40	22	9	13	3	5	8	72	18	26
2018	Evaluation	21	50	8	8	13	0	0	71	21	10
2018	Data sciences	17	27	17	6	6	27	0	60	17	12
2018	Policy	24	36	26	2	8	4	0	62	11	31
2018	Project management	31	23	17	5	8	8	7	64	16	54
2018	None of the above	19	50	10	0	3	9	9	84	4	25
2017	Client contact centre	18	65	8	0	8	0	0	83	8	10
2017	Communications or public affairs	45	28	14	10	3	0	0	73	13	29
2017	Science and technology	21	30	14	14	8	0	14	59	25	14
2017	Administration and operations	36	37	12	7	7	2	0	74	14	58
2017	Human resources	18	38	25	19	0	0	0	56	19	16
2017	Financial management	42	27	4	13	4	5	4	76	19	21
2017	Information technology	46	31	12	8	4	0	0	77	11	26
2017	Policy	26	48	5	11	0	6	5	83	12	19
2017	Project management	47	36	13	0	2	2	0	84	2	51
2017	None of the above	41	16	11	8	16	6	3	62	26	35
2014	Communications or public affairs	39	19	19	12	12	0	0	58	23	26
2014	Science and technology	31	46	8	3	8	3	3	81	11	35
2014	Administration and operations	32	30	10	11	8	4	5	69	21	92
2014	Human resources	13	40	20	13	13	0	0	53	27	15
2014	Financial management	41	36	24	0	0	0	0	76	0	17
2014	Information management	60	20	0	10	10	0	0	80	20	10
2014	Information technology	55	18	19	0	4	0	4	76	4	25
2014	Evaluation	8	23	15	15	15	23	0	40	40	13
2014	Other services to the public	53	27	13	6	0	0	0	80	6	15
2014	None of the above	39	21	16	13	2	6	3	66	16	62

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	66	28	5	0	0	0	0	95	0	15
2020	Communications or public affairs	67	21	4	4	0	0	4	91	4	27
2020	Science and technology	73	13	0	7	7	0	0	87	13	13
2020	Administration and operations	52	26	17	2	3	0	0	78	5	65
2020	Human resources	74	16	0	0	10	0	0	90	10	20
2020	Financial management	56	38	0	6	0	0	0	94	6	14
2020	Information management	55	20	15	0	10	0	0	75	10	11
2020	Information technology	62	28	2	3	5	0	0	90	8	36
2020	Evaluation	50	25	7	0	9	9	0	83	10	12
2020	Policy	64	10	13	3	3	6	0	79	7	31
2020	Project management	54	32	8	2	3	2	0	87	5	64
2020	None of the above	67	20	2	11	0	0	0	87	11	34
2019	Communications or public affairs	36	52	4	8	0	0	0	88	8	27
2019	Science and technology	51	17	11	11	11	0	0	68	21	11
2019	Administration and operations	46	26	14	11	3	0	0	72	14	46
2019	Human resources	67	27	0	0	7	0	0	93	7	15
2019	Financial management	43	38	19	0	0	0	0	81	0	11
2019	Information technology	62	27	2	10	0	0	0	88	10	34
2019	Evaluation	25	29	18	0	22	7	0	57	24	11
2019	Policy	50	11	5	22	13	0	0	60	35	24
2019	Project management	44	35	8	6	5	2	0	80	11	54
2019	None of the above	59	23	4	8	6	0	0	82	14	27
2018	Client contact centre	62	38	0	0	0	0	0	100	0	16
2018	Communications or public affairs	43	35	9	13	0	0	0	78	13	39
2018	Administration and operations	38	32	9	9	9	0	3	72	19	50
2018	Human resources	41	32	10	13	4	0	0	73	17	19
2018	Financial management	49	19	4	14	15	0	0	67	29	19
2018	Information technology	64	20	8	6	3	0	0	83	9	26
2018	Evaluation	50	36	0	0	13	0	0	87	13	10
2018	Data sciences	49	33	12	6	0	0	0	82	6	12
2018	Policy	54	15	10	13	8	0	0	69	21	31
2018	Project management	52	27	7	10	2	2	0	80	12	54
2018	None of the above	44	26	15	10	0	6	0	74	10	25
2017	Client contact centre	43	25	32	0	0	0	0	68	0	10
2017	Communications or public affairs	62	24	14	0	0	0	0	86	0	29
2017	Science and technology	58	14	14	7	8	0	0	72	14	14
2017	Administration and operations	40	28	14	12	5	2	0	69	17	58
2017	Human resources	18	57	0	24	0	0	0	76	24	16
2017	Financial management	37	45	4	4	9	0	0	83	13	21
2017	Information technology	62	27	4	0	8	0	0	89	8	26
2017	Policy	42	43	5	5	0	5	0	89	5	19
2017	Project management	55	35	6	4	0	0	0	90	4	51
2017	None of the above	54	27	5	5	8	0	0	81	13	35
2014	Communications or public affairs	46	34	4	16	0	0	0	80	16	26
2014	Science and technology	57	27	11	0	5	0	0	84	5	35
2014	Administration and operations	42	35	11	7	3	2	0	79	10	92
2014	Human resources	34	33	13	0	20	0	0	66	20	15
2014	Financial management	47	41	6	6	0	0	0	88	6	17
2014	Information management	50	30	10	0	10	0	0	80	10	10
2014	Information technology	66	15	4	7	8	0	0	81	15	25
2014	Evaluation	54	23	0	8	15	0	0	77	23	13
2014	Other services to the public	60	27	0	7	6	0	0	87	13	15
2014	None of the above	50	29	8	5	2	5	2	84	7	62

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	88	12	0	0	0	0	100	0	15
2020	Communications or public affairs	68	23	8	0	0	0	92	0	27
2020	Science and technology	87	0	7	7	0	0	87	7	13
2020	Administration and operations	69	18	7	5	1	0	87	6	64
2020	Human resources	69	21	5	5	0	0	90	5	20
2020	Financial management	41	53	0	6	0	0	94	6	14
2020	Information management	58	35	0	7	0	0	93	7	11
2020	Information technology	66	27	0	3	3	0	94	6	35
2020	Evaluation	66	18	7	9	0	0	85	9	12
2020	Policy	75	18	0	7	0	0	93	7	31
2020	Project management	70	25	2	3	0	0	95	3	64
2020	None of the above	66	26	0	9	0	0	91	9	34
2019	Communications or public affairs	55	38	0	4	4	0	92	8	27
2019	Science and technology	51	39	11	0	0	0	89	0	11
2019	Administration and operations	53	35	3	8	1	0	88	10	46
2019	Human resources	67	20	0	13	0	0	87	13	15
2019	Financial management	44	18	29	10	0	0	62	10	11
2019	Information technology	47	48	0	3	2	0	95	5	33
2019	Evaluation	18	49	0	11	22	0	66	34	11
2019	Policy	58	38	0	5	0	0	95	5	24
2019	Project management	54	42	0	2	1	0	97	3	54
2019	None of the above	63	25	8	0	4	0	88	4	27
2018	Client contact centre	61	34	5	0	0	0	95	0	16
2018	Communications or public affairs	47	39	9	6	0	0	86	6	39
2018	Administration and operations	45	37	5	11	1	1	83	12	51
2018	Human resources	45	24	20	4	0	7	75	4	19
2018	Financial management	40	45	7	4	4	0	85	7	20
2018	Information technology	61	28	8	3	0	0	89	3	26
2018	Evaluation	44	35	8	0	13	0	79	13	10
2018	Data sciences	61	39	0	0	0	0	100	0	12
2018	Policy	62	38	0	0	0	0	100	0	31
2018	Project management	53	41	4	2	0	0	94	2	53
2018	None of the above	67	12	21	0	0	0	79	0	25
2017	Client contact centre	43	49	0	8	0	0	92	8	10
2017	Communications or public affairs	50	46	3	0	0	0	97	0	28
2017	Science and technology	43	43	14	0	0	0	86	0	14
2017	Administration and operations	49	43	2	3	3	0	92	7	58
2017	Human resources	43	51	6	0	0	0	94	0	16
2017	Financial management	65	22	9	4	0	0	87	4	21
2017	Information technology	58	35	4	0	4	0	92	4	26
2017	Policy	75	25	0	0	0	0	100	0	19
2017	Project management	67	27	4	2	0	0	94	2	51
2017	None of the above	63	19	11	3	5	0	81	8	35
2014	Communications or public affairs	35	50	0	16	0	0	84	16	26
2014	Science and technology	62	33	5	0	0	0	95	0	35
2014	Administration and operations	51	35	5	9	0	0	86	9	92
2014	Human resources	47	33	0	7	13	0	80	20	15
2014	Financial management	59	35	0	6	0	0	94	6	17
2014	Information management	40	50	0	10	0	0	90	10	10
2014	Information technology	62	30	8	0	0	0	92	0	25
2014	Evaluation	38	54	0	8	0	0	92	8	13
2014	Other services to the public	60	26	7	7	0	0	87	7	15
2014	None of the above	61	34	3	2	0	0	95	2	62

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	21	6	0	0	0	94	0	14
2020	Communications or public affairs	71	21	8	0	0	0	92	0	27
2020	Science and technology	76	24	0	0	0	0	100	0	12
2020	Administration and operations	52	36	12	0	0	0	88	0	65
2020	Human resources	64	31	0	0	5	0	95	5	20
2020	Financial management	41	53	0	0	6	0	94	6	14
2020	Information management	48	45	7	0	0	0	93	0	11
2020	Information technology	62	21	6	6	5	0	83	11	36
2020	Evaluation	41	34	7	18	0	0	75	18	12
2020	Policy	54	37	7	3	0	0	91	3	30
2020	Project management	57	36	5	0	2	0	93	2	64
2020	None of the above	45	41	12	2	0	0	86	2	34
2019	Communications or public affairs	44	40	4	8	0	4	88	8	27
2019	Science and technology	27	41	21	11	0	0	68	11	11
2019	Administration and operations	48	35	7	7	3	0	83	10	46
2019	Human resources	53	20	7	6	7	7	79	14	15
2019	Financial management	43	19	19	19	0	0	62	19	11
2019	Information technology	44	46	2	5	3	0	90	9	34
2019	Evaluation	24	47	18	0	11	0	71	11	11
2019	Policy	53	38	5	0	5	0	90	5	24
2019	Project management	42	44	12	2	0	0	86	2	55
2019	None of the above	41	33	20	0	6	0	73	6	27
2018	Client contact centre	58	24	18	0	0	0	82	0	16
2018	Communications or public affairs	50	39	7	4	0	0	89	4	39
2018	Administration and operations	32	40	18	8	1	0	73	10	51
2018	Human resources	44	35	10	7	4	0	79	10	19
2018	Financial management	38	48	7	0	7	0	85	7	20
2018	Information technology	56	28	11	0	3	3	86	3	26
2018	Evaluation	50	13	23	13	0	0	64	13	10
2018	Data sciences	65	23	6	6	0	0	88	6	12
2018	Policy	47	39	11	2	0	0	87	2	30
2018	Project management	57	31	10	2	0	0	88	2	54
2018	None of the above	40	44	6	9	0	0	85	9	25

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	56	12	7	0	19	0	5	72	21	15
2020	Communications or public affairs	56	28	7	8	0	0	0	85	8	27
2020	Science and technology	49	31	0	7	7	7	0	86	14	13
2020	Administration and operations	40	30	13	5	3	8	2	78	8	65
2020	Human resources	56	27	5	5	5	0	0	84	11	19
2020	Financial management	37	13	29	0	6	8	8	60	7	14
2020	Information management	65	25	0	10	0	0	0	90	10	11
2020	Information technology	65	14	8	5	0	8	0	86	6	36
2020	Evaluation	50	14	9	9	0	9	9	78	11	12
2020	Policy	39	25	0	19	10	0	7	69	31	31
2020	Project management	50	28	5	3	2	11	0	89	6	64
2020	None of the above	61	33	6	0	0	0	0	94	0	34

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	34	12	0	0	0	88	0	15
2020	Communications or public affairs	60	25	10	0	0	4	89	0	28
2020	Science and technology	87	7	7	0	0	0	93	0	13
2020	Administration and operations	59	26	12	3	0	0	86	3	65
2020	Human resources	67	27	5	0	0	0	95	0	19
2020	Financial management	26	53	21	0	0	0	79	0	14
2020	Information management	40	35	7	10	0	7	81	11	11
2020	Information technology	77	18	0	3	2	0	95	5	36
2020	Evaluation	31	44	9	15	0	0	75	15	12
2020	Policy	65	22	9	3	0	0	87	3	31
2020	Project management	65	25	6	3	0	2	91	3	64
2020	None of the above	67	33	0	0	0	0	100	0	34
2019	Communications or public affairs	52	40	4	0	0	4	96	0	27
2019	Science and technology	40	39	21	0	0	0	79	0	11
2019	Administration and operations	42	36	17	3	0	3	80	3	46
2019	Human resources	67	20	7	6	0	0	87	6	15
2019	Financial management	52	29	19	0	0	0	81	0	11
2019	Information technology	61	29	2	2	2	3	94	4	34
2019	Evaluation	36	29	0	11	18	7	69	31	11
2019	Policy	38	37	17	0	8	0	75	8	24
2019	Project management	56	26	14	0	4	0	82	4	55
2019	None of the above	53	27	4	4	4	8	87	9	27

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	47	5	0	0	0	0	95	0	15
2020	Communications or public affairs	51	35	10	4	0	0	0	86	4	28
2020	Science and technology	53	25	15	7	0	0	0	78	7	13
2020	Administration and operations	56	26	11	6	2	0	0	82	7	65
2020	Human resources	65	30	0	0	5	0	0	95	5	20
2020	Financial management	20	61	19	0	0	0	0	81	0	14
2020	Information management	55	35	0	10	0	0	0	90	10	11
2020	Information technology	64	22	3	11	0	0	0	86	11	36
2020	Evaluation	43	25	14	18	0	0	0	68	18	12
2020	Policy	42	32	13	6	7	0	0	74	13	31
2020	Project management	53	28	9	5	5	0	0	81	10	64
2020	None of the above	50	33	6	6	2	0	3	85	9	34
2019	Communications or public affairs	37	40	8	4	8	0	4	80	12	27
2019	Science and technology	34	38	17	11	0	0	0	72	11	11
2019	Administration and operations	36	33	9	20	3	0	0	69	22	46
2019	Human resources	47	34	6	13	0	0	0	80	13	15
2019	Financial management	47	34	19	0	0	0	0	81	0	11
2019	Information technology	52	36	6	3	2	0	0	88	5	34
2019	Evaluation	11	60	0	11	18	0	0	71	29	11
2019	Policy	35	22	19	21	3	0	0	57	23	24
2019	Project management	45	42	2	9	2	0	0	87	11	55
2019	None of the above	31	34	16	14	0	0	4	68	15	27
2018	Client contact centre	57	29	9	5	0	0	0	86	5	16
2018	Communications or public affairs	37	41	13	9	0	0	0	78	9	39
2018	Administration and operations	33	40	15	9	1	1	0	74	11	49
2018	Human resources	21	44	14	10	4	7	0	70	15	19
2018	Financial management	21	55	0	21	4	0	0	76	24	20
2018	Information technology	35	43	11	0	8	3	0	81	8	26
2018	Evaluation	32	34	22	12	0	0	0	66	12	11
2018	Data sciences	49	33	6	6	6	0	0	82	12	12
2018	Policy	41	23	17	7	12	0	0	65	19	32
2018	Project management	41	42	11	6	0	0	0	83	6	54
2018	None of the above	36	27	9	18	10	0	0	64	27	25
2017	Client contact centre	51	17	0	8	23	0	0	68	32	10
2017	Communications or public affairs	44	34	10	11	0	0	0	79	11	29
2017	Science and technology	29	57	0	7	8	0	0	86	14	14
2017	Administration and operations	34	46	10	5	5	0	0	79	11	58
2017	Human resources	12	56	19	13	0	0	0	68	13	16
2017	Financial management	37	40	13	4	4	0	0	78	9	21
2017	Information technology	42	35	4	4	8	0	8	84	12	26
2017	Policy	41	37	11	11	0	0	0	78	11	19
2017	Project management	51	33	6	10	0	0	0	84	10	51
2017	None of the above	53	28	3	8	8	0	0	81	16	35
2014	Communications or public affairs	50	23	23	0	4	0	0	73	4	26
2014	Science and technology	49	30	11	3	5	3	0	81	8	35
2014	Administration and operations	46	43	7	2	2	0	0	89	4	92
2014	Human resources	13	60	7	7	13	0	0	73	20	15
2014	Financial management	41	53	6	0	0	0	0	94	0	17
2014	Information technology	53	40	7	0	0	0	0	93	0	25
2014	Evaluation	47	15	0	15	23	0	0	62	38	13
2014	Other services to the public	60	20	7	7	6	0	0	80	13	15
2014	None of the above	45	34	15	3	2	0	2	80	5	62

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	27	12	0	0	0	0	88	0	15
2020	Communications or public affairs	58	27	4	8	0	4	0	88	8	28
2020	Science and technology	60	33	0	7	0	0	0	93	7	13
2020	Administration and operations	59	20	9	8	1	3	0	81	9	65
2020	Human resources	69	16	0	0	5	5	5	94	6	20
2020	Financial management	33	38	15	6	0	0	8	77	6	14
2020	Information management	48	35	0	10	0	0	7	89	11	11
2020	Information technology	75	14	0	9	2	0	0	89	11	36
2020	Evaluation	40	28	14	9	9	0	0	68	18	12
2020	Policy	62	19	7	9	3	0	0	81	12	31
2020	Project management	58	18	17	2	5	0	1	76	6	64
2020	None of the above	67	14	10	7	2	0	0	81	9	33

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	19	26	7	0	0	0	67	7	15
2020	Communications or public affairs	46	46	8	0	0	0	0	92	0	28
2020	Science and technology	60	33	0	0	7	0	0	93	7	13
2020	Administration and operations	51	37	5	6	2	0	0	88	8	65
2020	Human resources	74	16	0	5	5	0	0	90	10	20
2020	Financial management	30	57	8	0	6	0	0	87	6	14
2020	Information management	62	7	20	10	0	0	0	70	10	11
2020	Information technology	68	12	6	11	2	0	0	81	13	36
2020	Evaluation	32	44	15	9	0	0	0	75	9	12
2020	Policy	69	16	9	0	7	0	0	84	7	31
2020	Project management	61	19	12	4	3	0	0	80	8	64
2020	None of the above	58	28	6	5	2	0	0	86	8	34
2019	Communications or public affairs	47	42	8	0	0	0	4	92	0	27
2019	Science and technology	34	28	17	21	0	0	0	61	21	11
2019	Administration and operations	35	46	5	8	3	3	1	84	10	46
2019	Human resources	60	27	0	6	7	0	0	87	13	15
2019	Financial management	28	34	28	10	0	0	0	62	10	11
2019	Information technology	53	26	3	9	5	0	3	82	14	34
2019	Evaluation	40	18	18	18	0	0	7	62	19	11
2019	Policy	35	17	20	25	3	0	0	53	27	24
2019	Project management	50	34	14	0	2	0	0	84	2	55
2019	None of the above	45	29	14	12	0	0	0	73	12	27
2018	Client contact centre	49	37	9	0	5	0	0	86	5	16
2018	Communications or public affairs	49	24	13	11	4	0	0	72	15	38
2018	Administration and operations	44	27	16	8	5	0	0	71	13	49
2018	Human resources	10	44	27	18	0	0	0	55	18	19
2018	Financial management	27	52	4	13	4	0	0	79	17	20
2018	Information technology	48	38	3	0	3	3	5	94	3	26
2018	Evaluation	20	61	7	12	0	0	0	80	12	11
2018	Data sciences	44	27	17	6	6	0	0	71	12	12
2018	Policy	46	29	13	8	4	0	0	75	12	32
2018	Project management	52	32	4	8	2	0	2	85	11	54
2018	None of the above	52	23	13	9	3	0	0	75	12	25
2017	Client contact centre	51	17	0	8	23	0	0	68	32	10
2017	Communications or public affairs	52	34	10	4	0	0	0	86	4	29
2017	Science and technology	44	35	7	8	7	0	0	79	14	14
2017	Administration and operations	32	40	10	8	9	0	0	73	17	58
2017	Human resources	18	56	20	6	0	0	0	74	6	16
2017	Financial management	46	28	13	9	4	0	0	74	13	21
2017	Information technology	39	45	4	4	4	0	4	88	8	26
2017	Policy	41	48	11	0	0	0	0	89	0	19
2017	Project management	53	33	8	6	0	0	0	86	6	51
2017	None of the above	45	25	3	22	5	0	0	70	27	35
2014	Communications or public affairs	54	27	11	4	4	0	0	81	8	26
2014	Science and technology	52	30	11	3	5	0	0	81	8	35
2014	Administration and operations	50	36	9	4	1	0	0	86	5	92
2014	Human resources	13	46	7	13	20	0	0	60	34	15
2014	Financial management	35	47	17	0	0	0	0	83	0	17
2014	Information management	40	50	0	0	10	0	0	90	10	10
2014	Information technology	51	37	4	0	8	0	0	89	8	25
2014	Evaluation	46	15	0	15	23	0	0	62	38	13
2014	Other services to the public	80	0	13	0	6	0	0	80	6	15
2014	None of the above	50	32	11	5	0	2	0	83	5	62

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	5	95	15
2020	Communications or public affairs	33	67	28
2020	Science and technology	31	69	13
2020	Administration and operations	33	67	65
2020	Human resources	41	59	20
2020	Financial management	34	66	14
2020	Information management	38	62	11
2020	Information technology	28	72	36
2020	Evaluation	71	29	12
2020	Policy	36	64	31
2020	Project management	42	58	64
2020	None of the above	37	63	34

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	45	7	19	0	7	7	14	66	9	15
2020	Communications or public affairs	56	15	0	0	0	10	19	100	0	28
2020	Science and technology	69	0	22	0	0	0	9	76	0	13
2020	Administration and operations	55	20	11	2	0	5	8	85	3	65
2020	Human resources	69	16	5	0	5	0	5	89	5	20
2020	Financial management	41	31	13	0	0	7	8	84	0	14
2020	Information management	62	38	0	0	0	0	0	100	0	11
2020	Information technology	65	25	2	3	2	0	3	92	5	36
2020	Evaluation	85	15	0	0	0	0	0	100	0	12
2020	Policy	63	20	7	0	0	0	10	92	0	30
2020	Project management	66	16	6	2	0	2	8	91	2	64
2020	None of the above	71	17	6	0	0	0	6	93	0	34

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	52	36	12	0	0	0	0	88	0	15
2020	Communications or public affairs	69	23	8	0	0	0	0	92	0	27
2020	Science and technology	80	13	0	0	7	0	0	93	7	13
2020	Administration and operations	61	25	2	11	1	0	0	86	12	65
2020	Human resources	60	30	5	0	5	0	0	90	5	20
2020	Financial management	36	43	15	6	0	0	0	79	6	14
2020	Information management	55	25	10	10	0	0	0	80	10	11
2020	Information technology	81	8	6	5	0	0	0	89	5	36
2020	Evaluation	68	7	16	0	9	0	0	75	9	12
2020	Policy	46	41	6	0	7	0	0	87	7	31
2020	Project management	69	14	10	5	2	0	0	84	7	64
2020	None of the above	71	18	6	5	0	0	0	89	5	33
2019	Communications or public affairs	51	22	16	12	0	0	0	73	12	27
2019	Science and technology	38	51	0	11	0	0	0	89	11	11
2019	Administration and operations	47	31	11	9	1	0	0	78	11	46
2019	Human resources	53	33	0	6	7	0	0	87	13	15
2019	Financial management	38	34	29	0	0	0	0	71	0	11
2019	Information technology	58	28	9	3	2	0	0	86	5	34
2019	Evaluation	18	49	22	0	11	0	0	66	11	11
2019	Policy	43	17	22	10	8	0	0	60	18	24
2019	Project management	46	39	12	2	2	0	0	84	4	55
2019	None of the above	58	18	12	8	4	0	0	76	12	27
2018	Client contact centre	53	24	23	0	0	0	0	77	0	16
2018	Communications or public affairs	46	27	18	5	3	0	0	73	9	39
2018	Administration and operations	44	30	12	13	1	0	0	73	14	49
2018	Human resources	17	41	28	10	4	0	0	58	14	19
2018	Financial management	34	45	18	0	4	0	0	78	4	20
2018	Information technology	53	33	3	5	6	0	0	86	11	26
2018	Evaluation	27	47	14	0	12	0	0	73	12	11
2018	Data sciences	55	17	11	12	6	0	0	71	18	12
2018	Policy	45	26	16	2	10	0	0	71	13	32
2018	Project management	45	38	9	4	3	0	0	84	8	53
2018	None of the above	39	33	9	15	3	0	0	73	19	25
2017	Client contact centre	51	17	0	8	23	0	0	68	32	10
2017	Communications or public affairs	45	34	14	4	0	3	0	82	4	29
2017	Science and technology	51	35	7	0	8	0	0	86	8	14
2017	Administration and operations	52	25	12	5	5	0	0	77	11	58
2017	Human resources	30	36	20	0	13	0	0	67	13	16
2017	Financial management	33	49	0	14	4	0	0	82	18	21
2017	Information technology	50	27	11	4	4	0	4	80	8	26
2017	Policy	41	43	11	5	0	0	0	84	5	19
2017	Project management	64	24	4	8	0	0	0	88	8	51
2017	None of the above	62	13	0	16	8	0	0	75	25	35
2014	Communications or public affairs	46	38	11	0	4	0	0	85	4	26
2014	Science and technology	57	21	13	3	5	0	0	79	8	35
2014	Administration and operations	56	32	7	3	1	1	0	89	4	92
2014	Human resources	40	33	7	7	13	0	0	73	20	15
2014	Financial management	59	24	6	12	0	0	0	82	12	17
2014	Information management	70	10	10	0	10	0	0	80	10	10
2014	Information technology	66	26	0	0	4	4	0	96	4	25
2014	Evaluation	31	15	23	15	15	0	0	46	31	13
2014	Other services to the public	73	14	0	0	6	7	0	93	7	15
2014	None of the above	57	24	10	8	2	0	0	80	10	62

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	21	5	0	0	0	0	95	0	15
2020	Communications or public affairs	27	47	11	4	0	12	0	84	4	28
2020	Science and technology	36	51	7	0	7	0	0	87	7	13
2020	Administration and operations	46	29	9	5	8	3	0	78	13	65
2020	Human resources	35	29	26	5	5	0	0	64	10	20
2020	Financial management	8	57	36	0	0	0	0	64	0	14
2020	Information management	42	17	20	0	0	20	0	75	0	11
2020	Information technology	47	38	13	3	0	0	0	84	3	36
2020	Evaluation	39	43	0	9	0	9	0	90	10	12
2020	Policy	27	28	25	10	3	7	0	59	14	31
2020	Project management	35	41	11	7	0	7	0	81	7	64
2020	None of the above	26	48	9	8	3	6	0	79	12	34
2019	Communications or public affairs	36	48	4	4	4	4	0	88	8	27
2019	Science and technology	28	55	6	11	0	0	0	83	11	11
2019	Administration and operations	28	42	6	14	4	7	0	75	19	45
2019	Human resources	36	21	22	14	7	0	0	57	21	14
2019	Financial management	19	43	29	0	10	0	0	62	10	11
2019	Information technology	41	35	16	3	2	3	0	78	5	34
2019	Evaluation	36	31	11	0	22	0	0	67	22	11
2019	Policy	23	20	27	15	11	5	0	45	26	24
2019	Project management	38	34	15	5	5	2	0	74	11	55
2019	None of the above	31	43	16	6	4	0	0	74	10	27
2018	Client contact centre	29	38	19	5	0	9	0	74	6	16
2018	Communications or public affairs	32	44	4	9	3	4	3	82	14	39
2018	Administration and operations	36	34	11	10	4	5	0	73	15	51
2018	Human resources	17	36	41	7	0	0	0	53	7	19
2018	Financial management	13	37	34	8	4	4	0	52	12	20
2018	Information technology	43	21	17	6	0	13	0	74	7	26
2018	Evaluation	21	54	12	0	0	12	0	86	0	11
2018	Data sciences	42	29	23	0	6	0	0	71	6	12
2018	Policy	24	18	28	11	2	17	0	51	16	31
2018	Project management	37	43	12	1	3	4	0	83	5	54
2018	None of the above	27	38	19	6	6	3	0	68	13	25
2017	Client contact centre	34	18	0	40	0	8	0	56	44	10
2017	Communications or public affairs	45	30	10	14	0	0	0	76	14	29
2017	Science and technology	36	29	20	0	8	7	0	70	8	14
2017	Administration and operations	29	31	13	17	7	3	0	61	25	58
2017	Human resources	6	37	18	32	6	0	0	44	38	16
2017	Financial management	24	31	31	13	0	0	0	55	13	21
2017	Information technology	27	43	19	4	4	4	0	73	8	26
2017	Policy	26	37	28	0	0	10	0	69	0	19
2017	Project management	35	39	14	8	0	4	0	77	8	51
2017	None of the above	31	31	13	5	8	11	0	70	15	35
2014	Communications or public affairs	19	58	11	8	0	4	0	80	8	26
2014	Science and technology	30	46	5	5	3	11	0	85	9	35
2014	Administration and operations	30	40	18	6	0	6	0	75	6	92
2014	Human resources	27	40	13	13	7	0	0	67	20	15
2014	Financial management	18	30	17	18	0	17	0	57	22	17
2014	Information management	20	60	0	0	0	20	0	100	0	10
2014	Information technology	47	22	11	4	11	4	0	73	16	25
2014	Evaluation	24	15	7	31	15	8	0	42	50	13
2014	Other services to the public	40	34	7	7	6	7	0	79	14	15
2014	None of the above	31	40	16	3	2	8	0	77	5	62

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	21	5	0	0	0	95	0	15
2020	Communications or public affairs	28	57	4	11	0	0	85	11	28
2020	Science and technology	18	60	15	0	7	0	78	7	13
2020	Administration and operations	36	37	8	8	9	2	74	17	65
2020	Human resources	30	40	20	5	5	0	69	10	20
2020	Financial management	8	64	29	0	0	0	71	0	14
2020	Information management	52	48	0	0	0	0	100	0	11
2020	Information technology	47	32	13	9	0	0	78	9	36
2020	Evaluation	16	48	18	0	9	9	71	10	12
2020	Policy	21	30	21	23	6	0	51	29	30
2020	Project management	23	54	16	7	0	0	78	7	63
2020	None of the above	32	31	19	12	5	0	64	17	34
2019	Communications or public affairs	36	30	13	12	4	4	70	17	25
2019	Science and technology	11	40	39	0	11	0	51	11	11
2019	Administration and operations	35	29	15	15	3	3	66	18	46
2019	Human resources	27	7	20	40	7	0	34	46	15
2019	Financial management	10	43	29	10	10	0	52	19	11
2019	Information technology	34	41	10	7	9	0	75	15	34
2019	Evaluation	25	42	0	22	11	0	66	34	11
2019	Policy	18	20	19	22	16	5	40	40	24
2019	Project management	40	33	8	12	5	2	74	18	55
2019	None of the above	20	44	21	11	4	0	64	15	26
2018	Client contact centre	24	38	33	0	0	5	65	0	16
2018	Communications or public affairs	30	41	14	9	3	2	72	13	39
2018	Administration and operations	18	38	24	12	8	0	56	19	51
2018	Human resources	7	53	27	13	0	0	60	13	19
2018	Financial management	17	14	34	24	7	4	32	32	20
2018	Information technology	32	22	30	16	0	0	54	16	26
2018	Evaluation	21	66	12	0	0	0	88	0	11
2018	Data sciences	33	42	12	6	6	0	76	12	12
2018	Policy	16	22	29	13	12	8	41	27	32
2018	Project management	22	39	16	14	7	2	63	21	54
2018	None of the above	33	26	25	6	10	0	59	16	25
2017	Client contact centre	34	41	17	0	0	8	82	0	10
2017	Communications or public affairs	38	34	7	21	0	0	72	21	29
2017	Science and technology	21	43	7	22	0	7	69	23	14
2017	Administration and operations	24	20	30	12	12	2	45	25	58
2017	Human resources	6	18	30	39	6	0	24	45	16
2017	Financial management	15	32	40	9	4	0	47	13	21
2017	Information technology	19	47	15	15	4	0	66	19	26
2017	Policy	10	47	27	11	6	0	57	17	19
2017	Project management	31	30	14	24	0	2	62	25	51
2017	None of the above	23	34	14	16	14	0	57	30	35
2014	Communications or public affairs	16	54	19	8	4	0	69	11	26
2014	Science and technology	36	43	3	11	5	3	81	16	35
2014	Administration and operations	25	39	15	12	6	3	66	18	92
2014	Human resources	20	53	7	7	13	0	73	20	15
2014	Financial management	12	46	12	24	0	6	62	26	17
2014	Information management	30	60	0	0	0	10	100	0	10
2014	Information technology	44	22	15	7	8	4	69	16	25
2014	Evaluation	16	30	15	31	8	0	46	38	13
2014	Other services to the public	40	27	7	13	13	0	67	26	15
2014	None of the above	26	40	23	3	5	3	68	8	62

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	66	20	13	0	0	0	87	0	14
2020	Communications or public affairs	25	42	4	22	4	4	70	26	28
2020	Science and technology	9	53	24	7	7	0	63	13	13
2020	Administration and operations	21	43	13	13	9	2	65	23	64
2020	Human resources	15	48	16	11	5	5	66	17	19
2020	Financial management	8	55	37	0	0	0	63	0	13
2020	Information management	42	30	28	0	0	0	72	0	11
2020	Information technology	37	39	13	11	0	0	76	11	36
2020	Evaluation	7	48	27	9	0	9	60	10	12
2020	Policy	17	23	21	29	10	0	40	39	31
2020	Project management	15	36	23	24	2	0	51	26	64
2020	None of the above	17	38	22	8	11	3	57	20	33
2019	Communications or public affairs	29	31	12	24	4	0	60	28	26
2019	Science and technology	0	40	21	39	0	0	40	39	11
2019	Administration and operations	27	33	18	14	5	3	62	20	46
2019	Human resources	20	20	13	33	13	0	40	46	15
2019	Financial management	0	43	38	10	10	0	43	19	11
2019	Information technology	21	41	10	23	2	3	64	25	34
2019	Evaluation	11	49	7	22	11	0	60	34	11
2019	Policy	11	25	22	27	11	5	37	40	24
2019	Project management	12	44	14	18	8	4	58	27	54
2019	None of the above	7	44	24	18	2	4	53	22	27
2018	Client contact centre	24	28	10	10	0	28	72	14	16
2018	Communications or public affairs	21	37	17	16	5	4	60	22	39
2018	Administration and operations	15	20	24	32	9	1	35	41	51
2018	Human resources	0	35	41	24	0	0	35	24	19
2018	Financial management	0	30	40	15	11	4	31	27	19
2018	Information technology	29	25	21	9	5	11	61	16	26
2018	Evaluation	7	53	27	12	0	0	61	12	11
2018	Data sciences	17	17	55	0	12	0	33	12	12
2018	Policy	4	32	27	21	12	4	37	35	32
2018	Project management	9	33	20	27	11	0	42	38	54
2018	None of the above	13	37	24	16	6	3	52	23	25
2017	Client contact centre	25	49	0	17	0	8	82	18	10
2017	Communications or public affairs	24	41	7	21	7	0	65	28	29
2017	Science and technology	21	14	28	36	0	0	35	36	14
2017	Administration and operations	22	12	22	27	14	3	35	42	58
2017	Human resources	6	18	38	26	12	0	24	38	16
2017	Financial management	15	18	45	18	4	0	33	22	21
2017	Information technology	23	27	27	12	8	4	52	20	26
2017	Policy	16	25	32	22	6	0	41	28	19
2017	Project management	23	23	22	24	6	2	47	31	51
2017	None of the above	13	32	6	25	16	8	49	44	35
2014	Communications or public affairs	8	50	31	11	0	0	58	11	26
2014	Science and technology	28	40	13	8	5	5	72	14	35
2014	Administration and operations	17	43	21	12	5	2	61	18	92
2014	Human resources	13	47	26	7	7	0	60	13	15
2014	Financial management	0	64	6	24	0	6	69	25	17
2014	Information management	20	30	20	10	0	20	63	13	10
2014	Information technology	40	22	19	7	4	8	68	12	25
2014	Evaluation	8	31	23	23	15	0	39	38	13
2014	Other services to the public	26	33	21	13	6	0	60	20	15
2014	None of the above	13	37	28	16	5	2	51	21	62

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	26	12	7	0	0	81	7	15
2020	Communications or public affairs	36	31	15	14	0	4	69	15	28
2020	Science and technology	18	29	40	7	7	0	47	13	13
2020	Administration and operations	18	45	12	16	8	2	63	25	65
2020	Human resources	21	18	35	10	10	5	41	22	20
2020	Financial management	8	51	13	29	0	0	59	29	14
2020	Information management	35	55	0	10	0	0	90	10	11
2020	Information technology	37	36	13	11	3	0	73	14	36
2020	Evaluation	16	51	24	9	0	0	67	9	12
2020	Policy	14	28	13	36	9	0	42	45	31
2020	Project management	15	39	25	19	2	0	54	20	64
2020	None of the above	20	39	13	20	8	0	59	28	34
2019	Communications or public affairs	25	37	12	19	8	0	61	27	27
2019	Science and technology	0	30	21	49	0	0	30	49	11
2019	Administration and operations	16	44	17	17	7	0	60	24	46
2019	Human resources	13	20	13	40	13	0	34	53	15
2019	Financial management	0	38	28	15	19	0	38	34	11
2019	Information technology	29	28	15	23	5	0	57	28	34
2019	Evaluation	18	29	13	29	11	0	46	40	11
2019	Policy	8	15	19	43	11	5	24	56	24
2019	Project management	12	50	17	11	10	0	62	21	55
2019	None of the above	9	46	24	17	4	0	55	21	27
2018	Client contact centre	29	38	24	0	0	9	74	0	16
2018	Communications or public affairs	13	42	23	13	7	2	56	20	39
2018	Administration and operations	10	24	28	23	14	0	34	38	51
2018	Human resources	10	8	44	31	7	0	18	38	19
2018	Financial management	0	14	37	18	27	4	15	46	20
2018	Information technology	27	28	29	11	5	0	55	16	26
2018	Evaluation	7	61	7	25	0	0	68	25	11
2018	Data sciences	17	17	49	12	6	0	33	18	12
2018	Policy	2	30	21	32	11	4	33	45	32
2018	Project management	11	29	18	29	11	2	41	40	54
2018	None of the above	19	17	33	22	6	3	37	29	25
2017	Client contact centre	8	43	0	17	0	32	75	25	10
2017	Communications or public affairs	25	32	7	25	7	3	59	34	28
2017	Science and technology	0	43	14	43	0	0	43	43	14
2017	Administration and operations	19	27	18	26	8	2	47	35	58
2017	Human resources	0	19	38	31	12	0	19	43	16
2017	Financial management	15	19	31	26	9	0	34	35	21
2017	Information technology	23	36	16	12	12	0	60	24	25
2017	Policy	10	26	22	43	0	0	36	43	19
2017	Project management	11	33	34	14	8	0	44	22	51
2017	None of the above	19	11	19	35	11	6	31	48	35
2014	Communications or public affairs	16	46	4	34	0	0	62	34	26
2014	Science and technology	25	43	16	10	6	0	68	16	35
2014	Administration and operations	18	42	16	13	7	3	63	20	92
2014	Human resources	7	46	26	7	13	0	53	20	15
2014	Financial management	6	23	30	30	6	6	31	38	17
2014	Information management	20	30	20	10	10	10	56	22	10
2014	Information technology	32	34	15	11	8	0	67	19	25
2014	Evaluation	16	15	15	30	23	0	31	53	13
2014	Other services to the public	26	27	7	34	6	0	53	40	15
2014	None of the above	6	60	10	16	5	3	68	22	62

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	88	0	0	12	0	0	88	12	15
2020	Communications or public affairs	21	7	31	19	22	0	28	41	28
2020	Science and technology	26	13	38	15	7	0	40	22	13
2020	Administration and operations	22	36	16	18	5	3	61	23	65
2020	Human resources	26	5	24	29	16	0	31	44	20
2020	Financial management	22	20	57	0	0	0	43	0	14
2020	Information management	62	17	10	0	10	0	80	10	11
2020	Information technology	30	43	22	2	3	0	73	5	36
2020	Evaluation	25	48	18	9	0	0	73	9	12
2020	Policy	20	23	30	18	6	3	45	24	31
2020	Project management	30	41	19	6	5	0	71	10	64
2020	None of the above	21	21	23	24	8	3	43	33	34
2019	Communications or public affairs	9	20	30	34	4	4	30	39	27
2019	Science and technology	32	21	41	6	0	0	53	6	11
2019	Administration and operations	43	14	23	14	2	3	59	17	46
2019	Human resources	40	7	33	6	13	0	47	20	15
2019	Financial management	9	57	34	0	0	0	66	0	11
2019	Information technology	55	35	7	0	3	0	90	3	34
2019	Evaluation	31	36	22	11	0	0	67	11	11
2019	Policy	20	21	29	5	15	10	45	22	24
2019	Project management	29	35	27	7	2	0	64	9	55
2019	None of the above	19	28	36	4	9	4	49	13	27

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	33	12	0	0	0	0	88	0	15
2020	Communications or public affairs	48	40	12	0	0	0	0	88	0	27
2020	Science and technology	38	31	15	15	0	0	0	69	15	13
2020	Administration and operations	39	39	8	14	0	0	0	78	14	65
2020	Human resources	24	50	16	5	5	0	0	74	10	20
2020	Financial management	0	64	28	8	0	0	0	64	8	14
2020	Information management	50	30	0	20	0	0	0	80	20	11
2020	Information technology	62	21	9	6	2	0	0	83	8	36
2020	Evaluation	35	56	9	0	0	0	0	91	0	12
2020	Policy	37	35	13	9	6	0	0	72	15	31
2020	Project management	37	45	14	3	2	0	0	81	5	64
2020	None of the above	42	50	0	5	2	0	0	92	8	34
2019	Communications or public affairs	28	44	23	4	0	0	0	73	4	27
2019	Science and technology	21	51	28	0	0	0	0	72	0	11
2019	Administration and operations	28	50	8	9	5	0	0	78	14	45
2019	Human resources	13	27	26	27	7	0	0	40	33	15
2019	Financial management	0	53	47	0	0	0	0	53	0	11
2019	Information technology	27	56	8	3	5	0	0	83	8	34
2019	Evaluation	7	71	11	11	0	0	0	78	11	11
2019	Policy	21	27	17	27	3	5	0	51	32	24
2019	Project management	29	45	13	13	0	0	0	74	13	55
2019	None of the above	28	52	17	3	0	0	0	81	3	26
2018	Client contact centre	34	61	5	0	0	0	0	95	0	16
2018	Communications or public affairs	22	58	13	6	2	0	0	79	8	38
2018	Administration and operations	13	52	13	15	6	0	0	66	21	51
2018	Human resources	14	34	27	25	0	0	0	48	25	19
2018	Financial management	7	44	28	4	14	4	0	53	18	20
2018	Information technology	38	43	9	10	0	0	0	81	10	26
2018	Evaluation	34	21	25	0	20	0	0	55	20	11
2018	Data sciences	27	33	17	17	6	0	0	61	23	12
2018	Policy	7	48	28	15	2	0	0	54	17	32
2018	Project management	23	44	24	5	2	1	0	68	8	54
2018	None of the above	19	48	19	7	7	0	0	68	13	24
2017	Client contact centre	25	43	32	0	0	0	0	68	0	10
2017	Communications or public affairs	38	37	3	14	7	0	0	76	21	29
2017	Science and technology	14	29	28	22	8	0	0	43	29	14
2017	Administration and operations	26	36	12	21	2	3	0	64	24	57
2017	Human resources	6	24	19	44	6	0	0	30	50	16
2017	Financial management	20	41	13	17	9	0	0	61	26	21
2017	Information technology	23	46	16	11	4	0	0	69	15	26
2017	Policy	16	22	28	29	6	0	0	38	35	18
2017	Project management	21	51	20	8	0	0	0	72	8	51
2017	None of the above	25	33	37	5	0	0	0	57	5	35
2014	Communications or public affairs	35	38	11	8	4	0	4	76	12	26
2014	Science and technology	41	38	8	8	5	0	0	79	13	35
2014	Administration and operations	26	48	12	12	2	0	0	74	14	92
2014	Human resources	14	46	26	7	7	0	0	60	13	15
2014	Financial management	17	47	11	18	6	0	0	64	24	17
2014	Information management	30	50	10	10	0	0	0	80	10	10
2014	Information technology	47	41	8	0	4	0	0	89	4	25
2014	Evaluation	23	46	8	23	0	0	0	69	23	13
2014	Other services to the public	20	40	27	13	0	0	0	59	13	15
2014	None of the above	24	50	16	10	0	0	0	74	10	62

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	27	45	28	0	0	0	72	0	15
2020	Communications or public affairs	31	36	10	14	4	4	70	19	28
2020	Science and technology	33	9	13	37	7	0	42	44	13
2020	Administration and operations	20	43	11	16	8	2	64	25	65
2020	Human resources	10	34	35	15	5	0	45	20	20
2020	Financial management	0	64	31	6	0	0	64	6	14
2020	Information management	52	17	10	20	0	0	70	20	11
2020	Information technology	41	37	11	6	5	0	78	12	35
2020	Evaluation	7	44	34	15	0	0	51	15	12
2020	Policy	7	26	22	26	9	10	36	40	31
2020	Project management	13	46	28	11	2	0	59	13	64
2020	None of the above	9	51	15	17	5	3	62	23	34
2019	Communications or public affairs	8	43	22	23	4	0	51	27	27
2019	Science and technology	11	11	30	38	11	0	21	49	11
2019	Administration and operations	20	28	8	32	12	0	47	45	46
2019	Human resources	0	40	20	27	13	0	40	40	15
2019	Financial management	0	28	38	34	0	0	28	34	11
2019	Information technology	14	45	13	20	5	3	61	26	34
2019	Evaluation	7	7	40	18	22	7	14	43	11
2019	Policy	0	18	5	54	15	8	20	75	24
2019	Project management	14	37	17	19	11	2	52	31	55
2019	None of the above	11	30	20	24	15	0	42	38	27

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	19	7	12	0	7	0	80	13	15
2020	Communications or public affairs	35	29	16	13	4	0	3	66	18	28
2020	Science and technology	34	31	22	13	0	0	0	64	13	13
2020	Administration and operations	24	31	14	14	6	8	3	61	23	64
2020	Human resources	49	31	0	10	5	0	5	84	16	20
2020	Financial management	18	45	15	15	6	0	0	64	21	14
2020	Information management	28	53	8	0	11	0	0	81	11	10
2020	Information technology	50	28	11	3	3	3	2	82	6	36
2020	Evaluation	23	34	18	7	9	9	0	62	18	12
2020	Policy	20	30	21	9	17	3	0	51	27	31
2020	Project management	28	30	22	16	2	2	0	59	18	64
2020	None of the above	29	42	14	5	6	3	0	73	12	34
2019	Communications or public affairs	16	48	12	20	0	4	0	67	21	27
2019	Science and technology	10	39	34	17	0	0	0	49	17	11
2019	Administration and operations	22	39	15	18	4	3	0	62	23	46
2019	Human resources	33	27	26	7	7	0	0	60	13	15
2019	Financial management	28	24	38	0	0	10	0	58	0	11
2019	Information technology	45	23	18	5	5	3	0	70	11	34
2019	Evaluation	7	13	11	22	18	18	11	28	56	11
2019	Policy	26	30	3	20	13	3	5	60	36	23
2019	Project management	28	37	10	11	8	2	4	69	20	55
2019	None of the above	16	23	25	8	11	12	4	47	23	26
2018	Client contact centre	34	29	14	9	14	0	0	63	23	16
2018	Communications or public affairs	28	48	13	9	2	0	0	76	11	37
2018	Administration and operations	26	40	12	8	5	5	4	73	14	51
2018	Human resources	45	44	11	0	0	0	0	89	0	18
2018	Financial management	48	27	0	14	7	4	0	78	22	20
2018	Information technology	26	32	19	9	3	11	0	65	14	25
2018	Evaluation	47	41	0	0	12	0	0	88	12	11
2018	Data sciences	33	39	0	21	6	0	0	73	27	12
2018	Policy	19	48	13	8	8	0	4	70	17	32
2018	Project management	25	37	22	12	3	0	1	62	15	54
2018	None of the above	31	28	12	18	3	7	0	63	23	24
2017	Client contact centre	43	57	0	0	0	0	0	100	0	10
2017	Communications or public affairs	45	35	3	17	0	0	0	80	17	29
2017	Science and technology	43	29	21	7	0	0	0	72	7	14
2017	Administration and operations	30	46	7	12	5	0	0	76	17	57
2017	Human resources	18	57	18	0	6	0	0	76	6	16
2017	Financial management	34	36	17	0	4	9	0	76	5	21
2017	Information technology	42	27	20	4	8	0	0	69	11	26
2017	Policy	28	39	18	11	0	5	0	70	11	18
2017	Project management	33	55	6	4	0	2	0	90	4	51
2017	None of the above	36	38	8	5	5	5	3	80	12	35
2014	Communications or public affairs	38	34	12	8	4	4	0	76	12	26
2014	Science and technology	42	32	21	3	3	0	0	73	6	35
2014	Administration and operations	29	43	14	4	2	8	0	78	7	92
2014	Human resources	27	47	7	13	7	0	0	74	20	15
2014	Financial management	24	41	17	6	6	6	0	69	13	17
2014	Information management	30	40	20	10	0	0	0	70	10	10
2014	Information technology	42	30	13	4	4	7	0	77	8	25
2014	Evaluation	38	15	0	38	8	0	0	54	46	13
2014	Other services to the public	53	21	13	13	0	0	0	74	13	15
2014	None of the above	40	26	16	10	5	2	2	68	15	62

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	33	12	0	0	0	88	0	15
2020	Communications or public affairs	32	46	14	8	0	0	78	8	28
2020	Science and technology	25	48	13	7	7	0	73	13	13
2020	Administration and operations	38	32	14	8	5	3	73	13	65
2020	Human resources	35	20	19	15	5	5	58	21	20
2020	Financial management	6	50	16	29	0	0	56	29	13
2020	Information management	62	10	17	10	0	0	72	10	11
2020	Information technology	58	31	6	5	0	0	89	5	36
2020	Evaluation	23	53	0	24	0	0	76	24	12
2020	Policy	21	28	35	7	10	0	48	16	30
2020	Project management	22	51	24	3	0	0	73	3	64
2020	None of the above	33	44	13	6	0	3	80	7	34
2019	Communications or public affairs	28	36	24	12	0	0	65	12	27
2019	Science and technology	27	49	23	0	0	0	77	0	11
2019	Administration and operations	25	41	23	10	1	0	66	11	46
2019	Human resources	27	26	40	0	7	0	53	7	15
2019	Financial management	9	48	43	0	0	0	57	0	11
2019	Information technology	31	47	10	7	5	0	78	12	34
2019	Evaluation	7	53	18	11	11	0	60	22	11
2019	Policy	26	27	20	14	13	0	53	27	24
2019	Project management	26	35	27	8	4	0	61	12	55
2019	None of the above	19	54	20	6	0	0	73	6	27
2018	Client contact centre	38	29	33	0	0	0	67	0	16
2018	Communications or public affairs	29	43	15	5	2	5	77	8	38
2018	Administration and operations	24	50	18	8	1	0	73	9	50
2018	Human resources	14	57	18	10	0	0	72	10	19
2018	Financial management	40	38	4	14	4	0	79	18	20
2018	Information technology	34	45	15	3	0	3	82	3	25
2018	Evaluation	41	39	7	0	12	0	80	12	11
2018	Data sciences	27	44	12	11	6	0	71	17	12
2018	Policy	11	50	24	5	6	4	63	11	32
2018	Project management	26	39	23	8	4	0	65	12	54
2018	None of the above	33	28	22	6	3	7	66	10	24

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	18	26	0	7	7	0	64	8	15
2020	Communications or public affairs	14	36	14	12	10	14	0	59	26	28
2020	Science and technology	9	16	24	7	13	31	0	36	29	13
2020	Administration and operations	21	18	18	22	8	9	3	45	34	65
2020	Human resources	29	31	14	0	16	5	5	67	17	20
2020	Financial management	7	28	36	15	6	8	0	38	23	14
2020	Information management	50	0	30	20	0	0	0	50	20	11
2020	Information technology	44	34	8	11	0	0	3	81	11	35
2020	Evaluation	7	25	18	15	0	35	0	49	24	12
2020	Policy	10	19	32	7	12	13	7	36	24	31
2020	Project management	20	21	21	11	7	21	0	52	22	64
2020	None of the above	17	32	16	17	3	15	0	57	24	34
2019	Communications or public affairs	9	30	20	14	16	12	0	44	34	27
2019	Science and technology	10	39	13	17	21	0	0	49	39	11
2019	Administration and operations	15	28	8	13	14	9	13	56	34	46
2019	Human resources	33	13	13	0	27	13	0	54	31	15
2019	Financial management	9	19	34	29	0	10	0	31	32	11
2019	Information technology	18	22	30	5	7	18	0	49	14	34
2019	Evaluation	7	24	0	22	22	18	7	41	59	11
2019	Policy	11	17	5	15	32	17	3	35	59	24
2019	Project management	4	23	31	10	13	12	7	34	28	55
2019	None of the above	13	2	24	12	23	22	4	21	47	27
2018	Client contact centre	19	15	24	14	5	14	9	44	25	16
2018	Communications or public affairs	18	31	17	6	12	13	4	58	21	36
2018	Administration and operations	8	27	12	18	16	17	2	43	42	51
2018	Human resources	13	21	29	10	7	7	13	42	21	19
2018	Financial management	7	7	27	15	18	21	7	18	45	20
2018	Information technology	27	23	14	8	0	25	3	70	11	26
2018	Evaluation	34	0	21	0	25	12	7	42	31	11
2018	Data sciences	11	27	23	12	6	21	0	48	23	12
2018	Policy	9	30	16	11	17	17	0	47	34	31
2018	Project management	11	16	25	11	18	16	3	33	36	54
2018	None of the above	22	18	10	12	20	18	0	49	39	24
2017	Client contact centre	25	49	8	8	0	8	0	82	9	10
2017	Communications or public affairs	21	24	17	14	10	14	0	51	29	29
2017	Science and technology	15	43	14	0	8	14	7	73	10	14
2017	Administration and operations	8	25	21	17	19	3	7	37	40	57
2017	Human resources	19	0	39	12	18	6	6	21	35	16
2017	Financial management	25	9	27	4	9	23	4	46	18	21
2017	Information technology	23	19	31	8	11	8	0	46	21	26
2017	Policy	11	17	23	23	21	5	0	29	47	18
2017	Project management	12	25	23	10	4	18	8	50	18	51
2017	None of the above	16	17	19	11	19	16	3	40	36	35
2014	Communications or public affairs	15	15	11	23	12	23	0	40	45	26
2014	Science and technology	25	16	10	8	8	24	9	61	24	35
2014	Administration and operations	11	20	20	19	16	11	4	36	41	92
2014	Human resources	20	20	7	7	34	13	0	46	46	15
2014	Financial management	6	17	12	6	18	23	17	39	41	17
2014	Information management	20	40	10	0	10	10	10	75	13	10
2014	Information technology	40	11	15	15	15	0	4	53	31	25
2014	Evaluation	16	8	23	15	15	15	8	30	40	13
2014	Other services to the public	7	40	14	7	33	0	0	46	40	15
2014	None of the above	14	21	15	20	15	14	2	42	41	62

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	27	12	0	0	0	0	88	0	15
2020	Communications or public affairs	33	45	8	11	0	0	3	80	12	28
2020	Science and technology	29	55	9	7	0	0	0	85	7	13
2020	Administration and operations	26	42	15	14	1	2	0	68	16	65
2020	Human resources	31	38	5	16	0	10	0	77	17	20
2020	Financial management	20	23	36	8	6	7	0	47	14	14
2020	Information management	52	28	0	20	0	0	0	80	20	11
2020	Information technology	49	27	14	10	0	0	0	76	10	36
2020	Evaluation	16	40	19	25	0	0	0	56	25	12
2020	Policy	17	36	24	10	7	7	0	57	18	31
2020	Project management	22	38	20	18	2	0	0	60	20	63
2020	None of the above	24	43	6	12	14	0	0	67	26	34
2019	Communications or public affairs	23	46	12	15	4	0	0	69	19	27
2019	Science and technology	11	19	32	27	11	0	0	30	38	11
2019	Administration and operations	19	41	17	20	0	3	0	62	21	45
2019	Human resources	20	40	13	20	7	0	0	60	27	15
2019	Financial management	15	19	38	19	10	0	0	34	29	11
2019	Information technology	27	33	18	10	12	0	0	60	22	34
2019	Evaluation	7	49	0	22	22	0	0	55	45	11
2019	Policy	15	33	10	22	15	5	0	51	39	24
2019	Project management	18	41	17	14	6	4	0	62	21	55
2019	None of the above	13	25	36	16	6	4	0	39	24	27
2018	Client contact centre	24	38	28	10	0	0	0	62	10	16
2018	Communications or public affairs	31	48	10	8	4	0	0	79	12	37
2018	Administration and operations	11	27	21	16	23	2	0	39	40	51
2018	Human resources	13	31	21	28	7	0	0	44	35	19
2018	Financial management	11	47	27	4	7	4	0	60	12	20
2018	Information technology	40	44	11	6	0	0	0	83	6	26
2018	Evaluation	27	32	21	7	12	0	0	59	20	11
2018	Data sciences	53	12	23	12	0	0	0	65	12	12
2018	Policy	9	37	21	21	8	4	0	48	30	32
2018	Project management	5	41	18	25	10	1	0	46	35	53
2018	None of the above	11	38	20	17	14	0	0	49	31	23
2017	Client contact centre	35	17	8	17	23	0	0	51	40	10
2017	Communications or public affairs	47	38	11	4	0	0	0	85	4	28
2017	Science and technology	29	29	14	14	8	7	0	62	23	14
2017	Administration and operations	15	34	17	20	10	3	0	51	31	58
2017	Human resources	12	44	19	25	0	0	0	56	25	16
2017	Financial management	47	18	22	4	9	0	0	65	13	21
2017	Information technology	23	47	8	19	4	0	0	70	23	26
2017	Policy	16	21	31	21	11	0	0	37	32	19
2017	Project management	12	42	16	24	4	2	0	54	29	50
2017	None of the above	32	14	16	22	14	3	0	48	36	35
2014	Communications or public affairs	27	46	8	11	8	0	0	74	19	26
2014	Science and technology	33	43	10	5	3	5	0	81	8	35
2014	Administration and operations	26	33	23	6	10	3	0	61	16	92
2014	Human resources	13	60	20	7	0	0	0	73	7	15
2014	Financial management	41	47	0	6	0	6	0	94	6	17
2014	Information management	40	50	0	10	0	0	0	90	10	10
2014	Information technology	39	38	7	4	8	4	0	80	12	25
2014	Evaluation	15	47	15	15	8	0	0	62	23	13
2014	Other services to the public	40	33	7	13	6	0	0	74	20	15
2014	None of the above	21	36	14	23	7	0	0	56	29	62

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	41	12	0	0	0	0	88	0	15
2020	Communications or public affairs	21	33	8	14	18	3	3	58	34	28
2020	Science and technology	36	40	9	16	0	0	0	75	16	13
2020	Administration and operations	31	31	17	16	5	0	0	62	21	65
2020	Human resources	30	16	14	26	10	5	0	48	38	20
2020	Financial management	8	22	51	8	11	0	0	30	19	14
2020	Information management	45	38	0	0	10	0	7	89	11	11
2020	Information technology	32	33	13	11	5	0	5	69	17	36
2020	Evaluation	16	25	9	27	23	0	0	41	50	12
2020	Policy	17	47	9	9	16	3	0	65	25	31
2020	Project management	26	30	23	15	5	0	1	57	20	64
2020	None of the above	27	34	21	6	9	3	0	64	15	34
2019	Communications or public affairs	6	37	4	34	19	0	0	43	53	27
2019	Science and technology	10	62	11	6	11	0	0	72	17	11
2019	Administration and operations	30	26	12	23	9	0	0	56	32	46
2019	Human resources	20	26	20	20	7	7	0	50	28	15
2019	Financial management	9	25	38	19	10	0	0	34	29	11
2019	Information technology	25	27	16	10	22	0	0	52	32	33
2019	Evaluation	18	17	0	22	29	0	13	41	59	11
2019	Policy	18	27	5	0	46	5	0	47	48	24
2019	Project management	11	51	21	9	8	0	0	62	17	54
2019	None of the above	9	22	24	16	19	8	2	35	39	27
2018	Client contact centre	29	19	28	9	15	0	0	48	24	16
2018	Communications or public affairs	21	28	10	17	15	4	6	54	35	37
2018	Administration and operations	14	16	13	27	24	4	1	31	55	51
2018	Human resources	10	24	17	18	21	7	4	38	43	19
2018	Financial management	14	27	27	10	21	0	0	41	32	20
2018	Information technology	27	19	16	27	11	0	0	46	38	26
2018	Evaluation	34	14	32	20	0	0	0	48	20	11
2018	Data sciences	59	12	29	0	0	0	0	71	0	12
2018	Policy	15	35	18	17	15	0	0	50	31	32
2018	Project management	15	34	16	19	15	0	0	50	34	54
2018	None of the above	10	15	16	40	13	0	6	27	57	24
2017	Client contact centre	35	8	25	8	23	0	0	43	32	10
2017	Communications or public affairs	31	24	7	17	18	0	3	57	36	29
2017	Science and technology	22	28	15	28	7	0	0	50	35	14
2017	Administration and operations	10	32	17	20	14	7	0	45	37	58
2017	Human resources	6	24	19	24	13	6	7	35	43	16
2017	Financial management	34	17	27	17	4	0	0	51	22	21
2017	Information technology	27	35	11	8	19	0	0	62	26	26
2017	Policy	20	32	11	21	16	0	0	52	37	19
2017	Project management	13	43	14	22	8	0	0	56	30	51
2017	None of the above	32	17	6	22	23	0	0	49	45	35
2014	Communications or public affairs	12	27	27	27	8	0	0	39	34	26
2014	Science and technology	14	26	11	24	6	11	8	50	37	35
2014	Administration and operations	10	28	22	16	18	2	3	41	36	92
2014	Human resources	0	13	21	33	20	7	6	15	61	15
2014	Financial management	11	36	23	24	6	0	0	47	30	17
2014	Information management	30	10	40	10	10	0	0	40	20	10
2014	Information technology	22	40	4	11	11	8	4	70	25	25
2014	Evaluation	15	23	8	15	39	0	0	38	54	13
2014	Other services to the public	26	34	0	13	20	0	7	64	36	15
2014	None of the above	11	19	16	32	20	0	2	31	53	62

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	34	7	0	0	0	0	93	0	15
2020	Communications or public affairs	56	31	10	0	4	0	0	87	4	28
2020	Science and technology	33	29	20	18	0	0	0	62	18	13
2020	Administration and operations	44	31	12	3	4	2	4	79	8	65
2020	Human resources	29	40	5	10	5	0	10	77	17	20
2020	Financial management	51	21	6	15	0	0	8	78	16	14
2020	Information management	38	48	0	0	0	0	15	100	0	11
2020	Information technology	63	17	8	8	2	0	2	81	10	36
2020	Evaluation	46	9	35	0	0	0	9	62	0	12
2020	Policy	44	23	9	10	7	3	3	72	18	31
2020	Project management	50	17	15	7	5	0	7	72	12	64
2020	None of the above	48	26	17	0	2	3	2	79	3	34
2019	Communications or public affairs	52	26	12	4	2	4	0	81	7	27
2019	Science and technology	27	17	45	0	0	0	11	50	0	11
2019	Administration and operations	52	22	10	2	5	0	7	81	8	46
2019	Human resources	53	20	7	13	0	0	7	79	14	15
2019	Financial management	62	10	10	0	0	9	10	88	0	11
2019	Information technology	43	37	10	5	5	0	0	80	10	34
2019	Evaluation	36	47	0	11	0	0	7	89	11	11
2019	Policy	50	28	13	5	5	0	0	78	10	24
2019	Project management	51	22	13	4	5	0	6	77	9	55
2019	None of the above	35	24	8	18	14	0	0	59	33	27

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	81	12	7	0	0	0	0	93	0	15
2020	Communications or public affairs	79	12	7	3	0	0	0	90	3	28
2020	Science and technology	47	24	22	7	0	0	0	71	7	13
2020	Administration and operations	53	23	14	7	1	0	3	78	8	65
2020	Human resources	59	26	5	0	0	0	10	94	0	20
2020	Financial management	64	13	15	0	0	0	8	84	0	14
2020	Information management	38	48	0	0	0	0	15	100	0	11
2020	Information technology	66	20	6	3	5	0	0	86	8	36
2020	Evaluation	75	9	7	9	0	0	0	84	9	12
2020	Policy	55	23	9	7	3	0	3	80	10	31
2020	Project management	51	23	7	9	3	0	7	80	13	64
2020	None of the above	60	13	19	2	3	0	2	75	6	34
2019	Communications or public affairs	63	26	8	0	0	4	0	92	0	27
2019	Science and technology	13	49	28	0	0	0	11	69	0	11
2019	Administration and operations	50	31	14	0	0	0	5	85	0	46
2019	Human resources	47	33	0	13	0	0	7	86	14	15
2019	Financial management	71	0	19	0	0	0	10	79	0	11
2019	Information technology	44	35	8	6	7	0	0	79	13	34
2019	Evaluation	13	36	22	11	0	7	11	60	14	11
2019	Policy	31	27	35	0	8	0	0	58	8	24
2019	Project management	46	30	11	2	6	2	4	80	8	55
2019	None of the above	35	22	20	12	4	0	6	61	17	27

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	88	12	0	0	0	0	0	100	0	15
2020	Communications or public affairs	92	0	0	4	0	4	0	96	4	28
2020	Science and technology	64	9	20	0	7	0	0	73	7	13
2020	Administration and operations	73	9	4	2	1	5	6	92	3	64
2020	Human resources	74	5	10	0	0	0	10	88	0	20
2020	Financial management	59	19	0	0	0	15	8	100	0	14
2020	Information management	65	20	0	0	0	0	15	100	0	11
2020	Information technology	81	8	3	3	2	0	2	92	5	36
2020	Evaluation	84	7	9	0	0	0	0	91	0	12
2020	Policy	65	13	7	7	0	6	3	86	7	31
2020	Project management	71	8	5	2	0	10	5	92	2	64
2020	None of the above	72	14	2	0	3	7	2	94	3	34
2019	Communications or public affairs	84	9	0	0	0	8	0	100	0	27
2019	Science and technology	72	6	0	11	0	0	11	88	12	11
2019	Administration and operations	67	19	1	8	0	3	2	90	8	46
2019	Human resources	87	0	7	0	0	0	7	93	0	15
2019	Financial management	76	0	0	0	0	6	19	100	0	11
2019	Information technology	68	12	10	2	2	3	3	85	4	34
2019	Evaluation	78	11	0	0	11	0	0	89	11	11
2019	Policy	74	8	5	5	5	3	0	84	10	23
2019	Project management	75	6	3	4	2	6	4	90	7	54
2019	None of the above	69	4	8	4	0	4	10	86	5	27

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	100	0	0	0	0	0	0	100	0	15
2020	Communications or public affairs	93	0	3	0	0	4	0	97	0	28
2020	Science and technology	78	7	0	7	0	9	0	93	7	13
2020	Administration and operations	77	11	5	2	1	0	5	92	3	65
2020	Human resources	69	10	10	0	0	0	10	89	0	20
2020	Financial management	72	13	0	0	0	0	15	100	0	14
2020	Information management	65	20	0	0	0	0	15	100	0	11
2020	Information technology	79	5	8	3	0	0	5	88	3	36
2020	Evaluation	75	25	0	0	0	0	0	100	0	12
2020	Policy	77	10	0	0	0	0	13	100	0	31
2020	Project management	71	8	6	0	2	0	13	91	2	63
2020	None of the above	85	10	0	0	0	0	5	100	0	34
2019	Communications or public affairs	79	2	0	0	4	4	10	95	5	27
2019	Science and technology	77	0	0	0	0	0	23	100	0	10
2019	Administration and operations	75	7	2	0	0	0	17	97	0	46
2019	Human resources	87	0	0	0	0	0	13	100	0	15
2019	Financial management	81	0	0	0	0	0	19	100	0	11
2019	Information technology	86	3	0	2	2	3	3	96	4	34
2019	Evaluation	71	18	0	0	11	0	0	89	11	11
2019	Policy	85	5	0	0	0	0	11	100	0	24
2019	Project management	81	7	0	0	0	0	12	100	0	54
2019	None of the above	73	4	4	0	0	4	15	95	0	27

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	32	14	0	0	0	0	86	0	15
2020	Communications or public affairs	37	41	14	4	0	4	0	81	4	28
2020	Science and technology	31	53	9	7	0	0	0	85	7	13
2020	Administration and operations	29	42	15	6	5	3	0	73	11	65
2020	Human resources	50	30	5	5	5	0	5	84	11	20
2020	Financial management	6	89	0	6	0	0	0	94	6	14
2020	Information management	62	17	10	10	0	0	0	80	10	11
2020	Information technology	44	34	8	6	8	0	0	78	14	36
2020	Evaluation	41	34	25	0	0	0	0	75	0	12
2020	Policy	23	42	25	0	6	3	0	68	6	31
2020	Project management	18	56	19	7	0	0	0	75	7	64
2020	None of the above	28	54	3	10	2	3	0	84	13	34
2019	Communications or public affairs	22	50	16	0	0	12	0	82	0	27
2019	Science and technology	6	55	32	6	0	0	0	61	6	11
2019	Administration and operations	24	34	22	16	0	4	0	60	16	46
2019	Human resources	40	20	20	13	7	0	0	60	20	15
2019	Financial management	18	34	29	10	10	0	0	52	19	11
2019	Information technology	27	41	21	2	7	2	0	70	9	34
2019	Evaluation	0	78	11	11	0	0	0	78	11	11
2019	Policy	13	40	17	22	8	0	0	53	30	24
2019	Project management	19	54	12	8	2	5	0	76	11	53
2019	None of the above	17	42	28	2	6	4	0	61	9	27
2018	Client contact centre	29	24	47	0	0	0	0	53	0	16
2018	Communications or public affairs	24	39	26	7	0	3	0	66	8	38
2018	Administration and operations	17	42	22	14	5	0	0	59	19	51
2018	Human resources	24	28	27	10	10	0	0	52	21	19
2018	Financial management	24	31	37	0	7	0	0	55	7	20
2018	Information technology	35	38	6	8	5	8	0	79	14	26
2018	Evaluation	20	41	20	20	0	0	0	61	20	11
2018	Data sciences	21	67	0	12	0	0	0	88	12	12
2018	Policy	20	53	17	0	6	4	0	76	7	31
2018	Project management	13	50	26	5	1	4	0	66	7	54
2018	None of the above	16	25	37	6	10	0	6	43	17	24
2017	Client contact centre	35	25	8	8	23	0	0	60	32	10
2017	Communications or public affairs	35	38	10	10	0	7	0	78	11	29
2017	Science and technology	36	43	7	7	7	0	0	80	14	14
2017	Administration and operations	25	31	22	15	2	5	0	59	18	58
2017	Human resources	12	45	37	6	0	0	0	57	6	16
2017	Financial management	38	45	4	4	0	9	0	90	5	21
2017	Information technology	30	39	19	0	11	0	0	70	11	26
2017	Policy	21	52	22	6	0	0	0	73	6	19
2017	Project management	20	51	20	8	2	0	0	71	10	51
2017	None of the above	34	33	16	5	5	6	0	72	11	35

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	32	0	0	0	14	100	0	15
2020	Communications or public affairs	39	40	14	4	4	0	78	8	28
2020	Science and technology	25	55	20	0	0	0	80	0	13
2020	Administration and operations	41	29	20	5	3	3	72	8	63
2020	Human resources	50	40	0	5	5	0	90	10	20
2020	Financial management	8	70	17	6	0	0	77	6	13
2020	Information management	80	20	0	0	0	0	100	0	11
2020	Information technology	57	25	8	7	3	0	81	10	36
2020	Evaluation	32	44	16	9	0	0	75	9	12
2020	Policy	27	39	16	7	9	3	68	16	31
2020	Project management	24	64	11	2	0	0	88	2	64
2020	None of the above	37	41	19	3	0	0	78	3	33
2019	Communications or public affairs	21	68	0	8	4	0	88	12	27
2019	Science and technology	17	34	11	39	0	0	51	39	11
2019	Administration and operations	39	30	16	13	0	3	71	13	46
2019	Human resources	50	21	14	14	0	0	71	14	14
2019	Financial management	18	72	10	0	0	0	90	0	11
2019	Information technology	48	35	5	7	5	0	83	12	34
2019	Evaluation	13	75	0	0	11	0	89	11	11
2019	Policy	18	46	22	5	0	9	70	5	24
2019	Project management	44	34	11	8	3	0	78	11	54
2019	None of the above	27	53	16	0	4	0	80	4	27
2018	Client contact centre	48	47	5	0	0	0	95	0	16
2018	Communications or public affairs	46	39	9	6	0	0	85	6	38
2018	Administration and operations	43	41	8	4	3	1	85	7	50
2018	Human resources	47	36	17	0	0	0	83	0	19
2018	Financial management	48	34	7	0	7	4	85	8	20
2018	Information technology	61	25	14	0	0	0	86	0	24
2018	Evaluation	46	41	0	0	12	0	88	12	11
2018	Data sciences	55	27	12	0	6	0	82	6	12
2018	Policy	26	51	14	8	0	0	77	8	32
2018	Project management	47	36	13	2	2	0	82	4	52
2018	None of the above	44	38	12	0	6	0	81	6	25
2017	Client contact centre	43	34	23	0	0	0	77	0	10
2017	Communications or public affairs	48	37	0	14	0	0	86	14	29
2017	Science and technology	35	45	20	0	0	0	80	0	14
2017	Administration and operations	37	48	10	0	3	2	86	4	58
2017	Human resources	25	31	31	6	6	0	57	12	16
2017	Financial management	38	49	0	4	4	5	91	9	21
2017	Information technology	54	38	4	0	4	0	92	4	26
2017	Policy	32	47	17	0	0	5	83	0	19
2017	Project management	45	45	8	0	0	2	92	0	51
2017	None of the above	54	27	3	8	3	6	86	12	35
2014	Communications or public affairs	31	54	15	0	0	0	85	0	26
2014	Science and technology	49	37	5	3	3	3	89	6	35
2014	Administration and operations	41	40	17	2	0	0	81	2	92
2014	Human resources	40	40	13	0	7	0	80	7	15
2014	Financial management	41	30	12	6	0	11	80	7	17
2014	Information management	60	30	0	10	0	0	90	10	10
2014	Information technology	66	26	0	0	4	4	96	4	25
2014	Evaluation	47	23	8	8	0	15	82	9	13
2014	Other services to the public	67	20	7	7	0	0	87	7	15
2014	None of the above	55	34	5	0	3	3	92	3	62

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	40	0	0	5	0	95	5	15
2020	Communications or public affairs	42	36	14	4	0	3	81	4	28
2020	Science and technology	33	47	7	7	7	0	80	13	13
2020	Administration and operations	28	38	22	6	3	3	68	9	64
2020	Human resources	52	33	10	0	5	0	84	5	20
2020	Financial management	15	43	29	6	0	8	63	6	14
2020	Information management	72	28	0	0	0	0	100	0	11
2020	Information technology	61	29	8	2	0	0	89	2	35
2020	Evaluation	27	43	10	19	0	0	71	19	11
2020	Policy	7	25	29	13	9	16	38	27	31
2020	Project management	21	50	13	11	2	3	73	13	64
2020	None of the above	36	38	17	9	0	0	74	9	34
2019	Communications or public affairs	32	56	0	4	4	4	92	8	27
2019	Science and technology	17	39	23	21	0	0	55	21	11
2019	Administration and operations	39	38	11	10	0	3	79	10	45
2019	Human resources	27	46	20	0	7	0	73	7	15
2019	Financial management	19	62	19	0	0	0	81	0	11
2019	Information technology	49	38	7	0	2	3	91	2	34
2019	Evaluation	36	46	11	0	0	7	88	0	11
2019	Policy	31	27	25	5	5	8	62	11	24
2019	Project management	41	34	15	7	0	3	77	7	55
2019	None of the above	53	23	17	0	4	3	78	4	26
2018	Client contact centre	39	42	14	5	0	0	81	5	16
2018	Communications or public affairs	45	48	2	4	0	2	94	4	38
2018	Administration and operations	40	39	12	3	3	4	82	5	50
2018	Human resources	37	46	17	0	0	0	83	0	19
2018	Financial management	55	31	4	0	4	7	92	4	20
2018	Information technology	64	36	0	0	0	0	100	0	24
2018	Evaluation	46	41	0	0	12	0	88	12	11
2018	Data sciences	49	33	12	0	6	0	82	6	12
2018	Policy	20	45	21	10	0	4	67	11	32
2018	Project management	52	24	21	0	2	0	76	2	53
2018	None of the above	36	30	18	3	6	6	71	10	25
2017	Client contact centre	43	57	0	0	0	0	100	0	10
2017	Communications or public affairs	48	38	7	7	0	0	86	7	29
2017	Science and technology	50	22	7	14	7	0	72	21	14
2017	Administration and operations	40	41	13	2	2	2	83	3	58
2017	Human resources	12	51	24	13	0	0	63	13	16
2017	Financial management	38	43	9	5	0	5	86	5	21
2017	Information technology	50	38	4	0	4	4	92	4	26
2017	Policy	32	26	16	5	6	16	69	12	19
2017	Project management	47	33	16	0	0	4	84	0	51
2017	None of the above	46	35	14	0	3	3	83	3	35
2014	Communications or public affairs	43	42	11	4	0	0	85	4	26
2014	Science and technology	57	24	8	0	0	11	91	0	35
2014	Administration and operations	47	24	17	3	0	8	78	4	92
2014	Human resources	46	47	7	0	0	0	93	0	15
2014	Financial management	47	36	17	0	0	0	83	0	17
2014	Information management	60	30	10	0	0	0	90	0	10
2014	Information technology	70	23	7	0	0	0	93	0	25
2014	Evaluation	39	8	15	8	0	30	67	11	13
2014	Other services to the public	46	34	7	13	0	0	80	13	15
2014	None of the above	37	42	13	2	2	5	83	3	62

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	26	7	0	5	14	86	6	15
2020	Communications or public affairs	42	40	13	4	0	0	83	4	28
2020	Science and technology	42	20	25	7	7	0	62	13	13
2020	Administration and operations	28	31	20	7	6	8	64	15	65
2020	Human resources	31	34	14	10	5	5	69	16	20
2020	Financial management	15	44	20	13	0	8	64	14	14
2020	Information management	72	17	10	0	0	0	90	0	11
2020	Information technology	52	22	20	5	0	0	75	5	36
2020	Evaluation	16	22	9	17	16	19	47	41	12
2020	Policy	10	23	18	20	16	13	38	41	31
2020	Project management	21	40	18	10	2	10	68	13	63
2020	None of the above	27	32	19	10	3	9	64	15	34

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	26	7	12	7	0	0	73	19	15
2020	Communications or public affairs	48	38	0	11	0	0	4	89	11	28
2020	Science and technology	51	22	0	13	7	7	0	78	22	13
2020	Administration and operations	36	34	14	8	3	5	0	74	11	65
2020	Human resources	53	21	5	5	10	0	5	78	16	20
2020	Financial management	15	51	29	6	0	0	0	66	6	14
2020	Information management	80	10	10	0	0	0	0	90	0	11
2020	Information technology	63	25	6	6	0	0	0	88	6	35
2020	Evaluation	32	25	18	16	0	0	9	62	18	12
2020	Policy	29	28	14	12	10	0	7	61	24	31
2020	Project management	36	41	10	3	3	5	2	83	7	64
2020	None of the above	64	24	12	0	0	0	0	88	0	34

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	81	14	5	0	0	0	95	0	15
2020	Communications or public affairs	57	35	4	4	0	0	92	4	28
2020	Science and technology	69	24	7	0	0	0	93	0	13
2020	Administration and operations	56	31	7	3	3	0	87	6	64
2020	Human resources	74	16	5	5	0	0	90	5	20
2020	Financial management	49	45	6	0	0	0	94	0	14
2020	Information management	90	0	10	0	0	0	90	0	11
2020	Information technology	68	21	6	5	0	0	89	5	36
2020	Evaluation	41	50	0	9	0	0	91	9	12
2020	Policy	49	39	7	2	3	0	88	6	31
2020	Project management	56	36	8	0	0	0	92	0	64
2020	None of the above	55	42	0	3	0	0	97	3	33
2019	Communications or public affairs	52	36	12	0	0	0	88	0	27
2019	Science and technology	27	45	28	0	0	0	72	0	11
2019	Administration and operations	53	35	9	3	0	0	89	3	46
2019	Human resources	47	33	13	7	0	0	80	7	15
2019	Financial management	37	44	10	10	0	0	81	10	11
2019	Information technology	52	36	7	3	2	0	88	5	34
2019	Evaluation	20	67	0	13	0	0	87	13	10
2019	Policy	26	54	13	8	0	0	80	8	24
2019	Project management	59	27	12	2	0	0	86	2	55
2019	None of the above	53	32	8	7	0	0	85	7	26
2018	Client contact centre	48	52	0	0	0	0	100	0	16
2018	Communications or public affairs	64	32	2	2	0	0	96	2	38
2018	Administration and operations	48	29	13	5	4	0	77	9	50
2018	Human resources	51	39	10	0	0	0	90	0	19
2018	Financial management	58	34	0	4	4	0	93	7	20
2018	Information technology	52	39	0	9	0	0	91	9	24
2018	Evaluation	61	20	7	12	0	0	80	12	11
2018	Data sciences	70	18	6	6	0	0	88	6	12
2018	Policy	36	53	9	0	2	0	89	2	32
2018	Project management	54	36	4	6	0	0	90	6	53
2018	None of the above	60	25	9	0	6	0	85	6	25
2017	Client contact centre	51	17	8	23	0	0	68	23	10
2017	Communications or public affairs	62	31	4	3	0	0	93	3	29
2017	Science and technology	49	30	21	0	0	0	79	0	14
2017	Administration and operations	38	43	10	5	4	0	81	9	57
2017	Human resources	32	36	25	7	0	0	68	7	16
2017	Financial management	48	48	0	4	0	0	96	4	21
2017	Information technology	50	31	11	4	4	0	81	8	26
2017	Policy	31	63	6	0	0	0	94	0	19
2017	Project management	50	45	2	2	0	0	96	2	51
2017	None of the above	61	20	6	8	3	3	83	11	35
2014	Communications or public affairs	58	38	4	0	0	0	96	0	26
2014	Science and technology	47	40	11	3	0	0	87	3	35
2014	Administration and operations	47	44	9	0	0	0	91	0	92
2014	Human resources	47	40	7	0	7	0	87	7	15
2014	Financial management	53	41	6	0	0	0	94	0	17
2014	Information management	70	20	0	10	0	0	90	10	10
2014	Information technology	66	26	4	4	0	0	92	4	25
2014	Evaluation	54	23	8	8	8	0	77	15	13
2014	Other services to the public	66	21	6	7	0	0	87	7	15
2014	None of the above	61	32	3	0	3	0	93	3	62

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	66	34	0	0	0	0	0	100	0	15
2020	Communications or public affairs	60	33	7	0	0	0	0	93	0	28
2020	Science and technology	38	48	0	13	0	0	0	87	13	13
2020	Administration and operations	52	27	8	5	8	0	0	79	13	64
2020	Human resources	36	54	5	0	5	0	0	90	5	20
2020	Financial management	22	57	15	6	0	0	0	79	6	14
2020	Information management	62	28	10	0	0	0	0	90	0	11
2020	Information technology	65	26	0	6	2	0	0	92	8	35
2020	Evaluation	42	50	0	0	9	0	0	91	9	12
2020	Policy	33	47	3	9	3	0	3	83	13	31
2020	Project management	45	39	11	5	0	0	0	84	5	64
2020	None of the above	46	34	17	0	3	0	0	80	3	34
2019	Communications or public affairs	41	48	4	4	4	0	0	88	8	27
2019	Science and technology	27	28	23	21	0	0	0	55	21	11
2019	Administration and operations	40	31	10	17	3	0	0	71	19	46
2019	Human resources	27	20	40	13	0	0	0	47	13	15
2019	Financial management	19	24	38	10	10	0	0	43	19	11
2019	Information technology	49	23	13	10	5	0	0	72	15	34
2019	Evaluation	25	53	11	11	0	0	0	78	11	11
2019	Policy	28	30	30	10	3	0	0	58	13	24
2019	Project management	37	38	19	4	2	0	0	75	6	54
2019	None of the above	36	28	20	13	4	0	0	63	17	27
2018	Client contact centre	39	23	33	5	0	0	0	62	5	16
2018	Communications or public affairs	49	34	10	7	0	0	0	83	7	38
2018	Administration and operations	23	38	19	11	9	0	0	61	20	49
2018	Human resources	21	42	29	7	0	0	0	64	7	18
2018	Financial management	35	23	31	7	4	0	0	58	11	20
2018	Information technology	44	36	12	9	0	0	0	79	9	24
2018	Evaluation	54	27	20	0	0	0	0	80	0	11
2018	Data sciences	49	33	6	6	6	0	0	82	12	12
2018	Policy	25	31	33	4	6	0	0	57	10	32
2018	Project management	29	26	27	14	3	0	0	55	18	53
2018	None of the above	27	41	22	6	3	0	0	69	10	25
2017	Client contact centre	43	25	0	32	0	0	0	68	32	10
2017	Communications or public affairs	66	21	10	3	0	0	0	86	3	29
2017	Science and technology	42	14	30	14	0	0	0	56	14	14
2017	Administration and operations	27	34	20	5	12	0	2	62	18	58
2017	Human resources	18	18	37	20	6	0	0	36	26	16
2017	Financial management	37	32	17	4	9	0	0	70	13	21
2017	Information technology	30	35	27	4	4	0	0	65	8	26
2017	Policy	31	31	32	6	0	0	0	62	6	19
2017	Project management	27	43	20	10	0	0	0	69	10	51
2017	None of the above	34	42	3	8	13	0	0	76	21	35
2014	Communications or public affairs	50	38	11	0	0	0	0	89	0	26
2014	Science and technology	52	32	8	5	3	0	0	84	8	35
2014	Administration and operations	41	38	16	3	1	0	0	79	4	92
2014	Human resources	47	47	0	0	7	0	0	93	7	15
2014	Financial management	41	30	30	0	0	0	0	70	0	17
2014	Information management	70	20	0	0	10	0	0	90	10	10
2014	Information technology	59	26	0	4	4	8	0	92	8	25
2014	Evaluation	47	15	23	0	15	0	0	62	15	13
2014	Other services to the public	60	7	21	7	6	0	0	66	13	15
2014	None of the above	38	39	11	3	7	2	0	78	10	62

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	54	39	7	0	0	0	0	93	0	15
2020	Communications or public affairs	61	24	15	0	0	0	0	85	0	28
2020	Science and technology	42	44	7	7	0	0	0	85	7	12
2020	Administration and operations	49	29	8	7	6	0	0	78	13	62
2020	Human resources	40	50	5	0	5	0	0	90	5	20
2020	Financial management	24	70	0	6	0	0	0	94	6	13
2020	Information management	52	38	10	0	0	0	0	90	0	11
2020	Information technology	62	27	3	6	2	0	0	89	8	36
2020	Evaluation	32	59	0	0	9	0	0	91	9	12
2020	Policy	37	41	13	3	6	0	0	78	9	31
2020	Project management	43	46	6	5	0	0	0	89	5	64
2020	None of the above	46	39	12	0	3	0	0	85	3	34
2019	Communications or public affairs	37	48	0	8	4	0	4	88	12	27
2019	Science and technology	17	45	17	21	0	0	0	61	21	11
2019	Administration and operations	39	33	17	9	3	0	0	72	11	46
2019	Human resources	27	26	20	27	0	0	0	53	27	15
2019	Financial management	24	38	19	10	10	0	0	62	19	11
2019	Information technology	42	33	10	7	9	0	0	75	15	34
2019	Evaluation	25	58	7	0	11	0	0	82	11	11
2019	Policy	28	25	25	15	8	0	0	53	23	24
2019	Project management	39	33	23	5	0	0	0	72	5	54
2019	None of the above	36	24	21	11	8	0	0	60	19	26
2018	Client contact centre	39	27	29	5	0	0	0	66	5	16
2018	Communications or public affairs	46	35	6	13	0	0	0	81	13	38
2018	Administration and operations	26	30	23	12	9	0	0	56	21	49
2018	Human resources	10	56	24	10	0	0	0	66	10	19
2018	Financial management	35	27	21	14	4	0	0	62	18	20
2018	Information technology	41	33	12	14	0	0	0	74	14	24
2018	Evaluation	54	34	0	12	0	0	0	88	12	11
2018	Data sciences	55	17	17	6	6	0	0	71	12	12
2018	Policy	23	39	25	6	6	0	0	62	12	32
2018	Project management	30	29	23	17	1	0	0	59	18	52
2018	None of the above	24	48	19	6	3	0	0	72	10	25
2017	Client contact centre	43	25	8	0	23	0	0	68	23	10
2017	Communications or public affairs	58	24	14	3	0	0	0	83	3	29
2017	Science and technology	29	35	30	7	0	0	0	63	7	14
2017	Administration and operations	28	38	17	7	11	0	0	65	18	57
2017	Human resources	18	18	44	19	0	0	0	36	19	16
2017	Financial management	37	28	17	13	4	0	0	65	17	21
2017	Information technology	26	47	19	4	4	0	0	73	8	26
2017	Policy	31	31	27	11	0	0	0	62	11	19
2017	Project management	22	49	17	13	0	0	0	71	13	50
2017	None of the above	34	42	6	11	8	0	0	76	19	35
2014	Communications or public affairs	46	34	15	4	0	0	0	81	4	26
2014	Science and technology	47	34	5	11	3	0	0	82	13	35
2014	Administration and operations	39	40	18	3	0	0	0	79	3	92
2014	Human resources	47	47	7	0	0	0	0	93	0	15
2014	Financial management	41	35	18	6	0	0	0	76	6	17
2014	Information management	60	30	0	0	10	0	0	90	10	10
2014	Information technology	57	27	4	12	0	0	0	84	12	24
2014	Evaluation	39	30	8	8	15	0	0	69	23	13
2014	Other services to the public	60	21	7	7	6	0	0	80	13	15
2014	None of the above	35	44	10	7	3	2	0	80	10	62

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	36	8	13	0	0	0	79	13	14
2020	Communications or public affairs	62	20	3	11	0	4	0	85	12	28
2020	Science and technology	38	15	25	7	7	9	0	58	15	13
2020	Administration and operations	42	22	8	12	9	7	0	69	23	64
2020	Human resources	45	40	0	5	5	5	0	89	11	20
2020	Financial management	22	51	19	0	0	8	0	80	0	14
2020	Information management	52	20	10	10	0	0	7	78	11	11
2020	Information technology	53	34	5	6	2	0	0	87	8	36
2020	Evaluation	32	25	25	9	9	0	0	57	17	12
2020	Policy	27	33	16	10	10	3	0	62	21	30
2020	Project management	44	29	17	6	3	0	0	73	9	64
2020	None of the above	45	21	22	6	5	0	0	67	11	34
2019	Communications or public affairs	33	28	16	16	4	4	0	63	20	27
2019	Science and technology	23	49	17	0	11	0	0	72	11	11
2019	Administration and operations	37	19	12	24	5	1	1	58	30	46
2019	Human resources	20	20	20	33	7	0	0	40	40	15
2019	Financial management	10	28	24	10	29	0	0	38	38	11
2019	Information technology	37	17	23	10	12	2	0	55	22	34
2019	Evaluation	0	29	31	29	11	0	0	29	40	11
2019	Policy	29	10	23	19	19	0	0	39	38	23
2019	Project management	34	22	23	12	7	2	0	57	19	55
2019	None of the above	37	22	16	12	13	0	0	59	25	27
2018	Client contact centre	38	9	24	29	0	0	0	47	29	16
2018	Communications or public affairs	38	22	22	8	3	7	0	64	12	38
2018	Administration and operations	27	25	17	11	15	5	0	55	27	50
2018	Human resources	10	31	17	24	17	0	0	42	41	19
2018	Financial management	21	23	35	18	4	0	0	44	21	20
2018	Information technology	38	33	17	12	0	0	0	71	12	24
2018	Evaluation	34	34	20	0	12	0	0	68	12	11
2018	Data sciences	59	12	12	11	6	0	0	71	17	12
2018	Policy	29	16	35	9	10	0	0	46	19	32
2018	Project management	31	20	30	11	6	2	0	52	17	53
2018	None of the above	15	35	28	9	3	10	0	55	13	25
2017	Client contact centre	43	8	17	8	23	0	0	51	32	10
2017	Communications or public affairs	46	29	3	15	0	7	0	81	16	28
2017	Science and technology	21	42	22	7	8	0	0	63	14	14
2017	Administration and operations	26	25	15	15	16	3	0	52	32	58
2017	Human resources	12	24	32	19	12	0	0	36	31	16
2017	Financial management	37	19	22	17	4	0	0	56	22	21
2017	Information technology	19	39	31	4	8	0	0	58	11	26
2017	Policy	31	21	27	21	0	0	0	52	21	19
2017	Project management	27	27	25	18	2	0	0	54	20	51
2017	None of the above	37	16	33	8	5	0	0	54	14	35
2014	Communications or public affairs	35	34	15	8	8	0	0	69	16	26
2014	Science and technology	41	21	19	10	3	3	3	66	14	35
2014	Administration and operations	32	34	20	9	3	2	0	68	12	92
2014	Human resources	33	47	13	0	7	0	0	80	7	15
2014	Financial management	41	36	6	12	0	6	0	81	13	17
2014	Information management	70	0	20	0	10	0	0	70	10	10
2014	Information technology	59	19	7	4	4	8	0	84	8	25
2014	Evaluation	31	23	30	0	15	0	0	54	15	13
2014	Other services to the public	40	40	0	14	6	0	0	80	20	15
2014	None of the above	40	26	16	7	5	6	0	70	12	62

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Client contact centre	27	40	33	15
2020	Communications or public affairs	20	65	15	28
2020	Science and technology	13	32	54	13
2020	Administration and operations	29	42	30	65
2020	Human resources	15	47	38	20
2020	Financial management	0	59	41	14
2020	Information management	20	52	28	11
2020	Information technology	22	52	26	36
2020	Evaluation	43	41	16	12
2020	Policy	25	33	42	31
2020	Project management	40	26	34	64
2020	None of the above	35	35	29	34
2019	Communications or public affairs	19	27	54	27
2019	Science and technology	39	27	34	11
2019	Administration and operations	39	32	30	46
2019	Human resources	27	13	60	15
2019	Financial management	19	28	53	11
2019	Information technology	30	37	33	34
2019	Evaluation	58	18	25	11
2019	Policy	52	30	18	24
2019	Project management	25	28	47	55
2019	None of the above	47	14	38	27
2018	Client contact centre	47	33	20	16
2018	Communications or public affairs	37	36	27	39
2018	Administration and operations	39	22	39	51
2018	Human resources	40	31	28	18
2018	Financial management	29	31	40	20
2018	Information technology	25	40	35	26
2018	Evaluation	7	54	39	11
2018	Data sciences	33	55	12	12
2018	Policy	30	16	54	32
2018	Project management	41	17	41	53
2018	None of the above	13	30	57	25
2017	Client contact centre	49	17	35	10
2017	Communications or public affairs	14	55	31	29
2017	Science and technology	15	35	49	14
2017	Administration and operations	35	25	40	58
2017	Human resources	51	12	36	16
2017	Financial management	14	42	44	21
2017	Information technology	19	23	58	26
2017	Policy	20	16	64	19
2017	Project management	28	32	40	50
2017	None of the above	19	32	49	35
2014	Communications or public affairs	31	31	38	26
2014	Science and technology	30	31	40	35
2014	Administration and operations	26	38	36	92
2014	Human resources	46	27	26	15
2014	Financial management	35	29	36	17
2014	Information management	20	70	10	10
2014	Information technology	11	53	36	25
2014	Evaluation	23	46	31	13
2014	Other services to the public	34	39	27	15
2014	None of the above	36	36	29	62

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Administration and operations	4	34	52	0	4	6	19
2020	Project management	4	49	20	4	15	8	25
2020	None of the above	9	36	56	0	0	0	12
2019	Administration and operations	7	25	40	14	8	7	19
2019	Information technology	0	11	79	0	11	0	10
2019	Policy	9	9	67	9	0	6	12
2019	Project management	0	41	36	16	8	0	14
2019	None of the above	8	44	48	0	0	0	13
2018	Communications or public affairs	14	5	62	0	18	0	14
2018	Administration and operations	10	36	54	0	0	0	19
2018	Policy	8	29	34	16	14	0	10
2018	Project management	0	50	35	5	5	5	21
2017	Administration and operations	5	44	51	0	0	0	19
2017	Project management	7	29	57	0	7	0	14
2014	Science and technology	0	27	55	18	9999	0	10
2014	Administration and operations	12	54	25	0	9999	8	24
2014	None of the above	0	45	41	4	9999	9	22

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	7	93	65
2020	Information management	0	100	11
2020	Evaluation	0	100	12
2019	Administration and operations	14	86	46
2019	Human resources	0	100	15
2019	Project management	9	91	55
2018	Administration and operations	18	82	51
2018	Human resources	27	73	19
2018	Financial management	19	81	19
2018	Project management	14	86	53

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	12	12	0	0	14	21	81	0	15
2020	Communications or public affairs	18	14	7	4	4	46	8	69	16	28
2020	Science and technology	9	0	40	15	7	29	0	13	31	13
2020	Administration and operations	13	12	11	5	3	46	10	57	17	65
2020	Human resources	19	20	14	0	10	26	10	62	16	20
2020	Financial management	0	21	13	6	0	53	7	53	14	14
2020	Information management	42	10	10	0	0	38	0	84	0	11
2020	Information technology	37	27	7	3	0	15	11	86	4	36
2020	Evaluation	14	16	9	0	0	52	9	77	0	12
2020	Policy	7	2	7	0	6	65	13	43	27	31
2020	Project management	12	13	20	3	3	41	7	48	12	64
2020	None of the above	11	18	20	5	2	41	2	51	14	34
2019	Communications or public affairs	22	10	32	4	4	20	8	45	11	27
2019	Science and technology	17	11	17	23	11	21	0	35	43	11
2019	Administration and operations	10	8	15	12	1	38	16	38	29	46
2019	Human resources	33	13	0	7	6	40	0	78	22	15
2019	Financial management	19	0	29	0	0	53	0	39	0	11
2019	Information technology	29	10	18	3	2	20	18	62	8	34
2019	Evaluation	13	11	0	11	22	36	7	42	58	11
2019	Policy	0	3	17	10	8	35	28	8	46	24
2019	Project management	9	13	18	2	3	33	22	50	11	55
2019	None of the above	10	12	16	4	0	51	6	53	10	27
2018	Client contact centre	24	19	19	0	0	33	5	69	0	16
2018	Communications or public affairs	16	27	16	11	0	27	3	61	16	39
2018	Administration and operations	9	19	20	15	3	24	10	43	27	50
2018	Human resources	17	38	4	14	0	14	13	75	19	19
2018	Financial management	23	10	18	4	7	27	10	54	18	20
2018	Information technology	26	14	8	3	0	36	13	78	6	26
2018	Evaluation	14	12	14	7	12	27	12	44	32	11
2018	Data sciences	6	0	12	11	0	61	11	21	37	12
2018	Policy	9	9	19	6	6	40	11	35	26	31
2018	Project management	19	4	24	7	1	26	19	42	15	52
2018	None of the above	9	11	13	3	6	42	15	47	23	25
2017	Client contact centre	17	18	8	17	0	32	8	58	28	10
2017	Communications or public affairs	17	27	10	7	0	34	4	72	11	29
2017	Science and technology	20	23	7	0	14	29	7	67	22	14
2017	Administration and operations	17	26	15	2	5	22	14	66	11	58
2017	Human resources	18	32	38	0	0	12	0	57	0	16
2017	Financial management	17	13	5	4	4	48	9	69	20	21
2017	Information technology	27	8	15	0	0	23	27	70	0	26
2017	Policy	5	27	22	0	0	31	16	59	0	19
2017	Project management	12	15	18	4	0	39	12	56	8	51
2017	None of the above	8	6	19	3	19	27	19	25	41	35
2014	Communications or public affairs	12	11	23	8	4	43	0	40	20	26
2014	Science and technology	25	11	5	5	3	43	8	73	16	35
2014	Administration and operations	12	21	17	11	3	27	9	51	22	92
2014	Human resources	7	47	7	7	7	26	0	73	18	15
2014	Financial management	6	0	24	0	6	41	24	17	17	17
2014	Information management	10	30	10	10	0	20	20	67	17	10
2014	Information technology	19	7	19	11	0	32	11	47	20	25
2014	Evaluation	8	8	15	0	8	46	15	41	20	13
2014	Other services to the public	13	21	26	7	13	20	0	42	25	15
2014	None of the above	13	13	24	5	8	35	2	41	21	62

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	64	15	6	0	0	8	8	93	0	14
2020	Communications or public affairs	28	50	15	0	4	4	0	81	4	28
2020	Science and technology	18	40	36	7	0	0	0	58	7	13
2020	Administration and operations	28	31	20	5	3	13	2	68	8	65
2020	Human resources	39	41	5	5	5	5	0	84	11	20
2020	Financial management	20	23	30	6	0	21	0	55	7	14
2020	Information management	42	40	0	0	0	17	0	100	0	11
2020	Information technology	43	30	15	3	0	9	0	80	3	36
2020	Evaluation	32	44	7	9	0	9	0	83	10	12
2020	Policy	23	29	16	3	6	23	0	68	12	31
2020	Project management	23	36	15	6	2	18	2	72	10	64
2020	None of the above	30	39	22	0	0	6	2	76	0	34
2019	Communications or public affairs	36	40	12	4	4	4	0	80	8	27
2019	Science and technology	38	17	17	17	0	11	0	62	19	11
2019	Administration and operations	28	28	23	14	1	5	1	59	16	46
2019	Human resources	47	27	7	0	0	20	0	92	0	15
2019	Financial management	19	43	19	10	0	10	0	68	11	11
2019	Information technology	60	25	7	3	2	3	0	88	5	34
2019	Evaluation	27	33	18	0	11	11	0	67	13	11
2019	Policy	20	41	12	5	8	14	0	71	15	24
2019	Project management	32	24	15	5	3	21	0	71	10	55
2019	None of the above	21	44	20	0	4	11	0	73	5	27
2018	Client contact centre	25	35	35	0	0	5	0	63	0	15
2018	Communications or public affairs	16	56	18	6	0	3	0	75	6	39
2018	Administration and operations	18	46	15	11	0	8	2	72	12	51
2018	Human resources	47	38	0	7	0	7	0	92	8	18
2018	Financial management	40	36	14	0	4	7	0	81	4	20
2018	Information technology	42	41	6	0	0	11	0	93	0	26
2018	Evaluation	34	34	7	0	12	0	12	78	14	11
2018	Data sciences	11	33	33	6	0	17	0	53	7	12
2018	Policy	28	26	23	7	6	10	0	60	15	31
2018	Project management	30	30	14	6	2	14	3	73	10	52
2018	None of the above	27	26	19	0	3	22	3	70	4	25
2017	Client contact centre	35	25	32	8	0	0	0	60	8	10
2017	Communications or public affairs	34	42	7	7	0	10	0	84	8	29
2017	Science and technology	43	21	14	0	14	7	0	69	15	14
2017	Administration and operations	34	41	12	7	2	3	2	78	9	58
2017	Human resources	18	50	25	6	0	0	0	68	6	16
2017	Financial management	38	22	18	0	4	18	0	73	5	21
2017	Information technology	36	32	16	0	0	16	0	81	0	25
2017	Policy	16	37	33	0	0	15	0	62	0	19
2017	Project management	25	35	22	2	0	16	0	72	2	51
2017	None of the above	26	25	27	6	8	6	3	56	15	35
2014	Communications or public affairs	35	31	19	0	0	15	0	78	0	26
2014	Science and technology	33	32	10	0	3	21	0	83	3	35
2014	Administration and operations	24	43	23	2	0	6	2	72	2	92
2014	Human resources	13	74	0	13	0	0	0	87	13	15
2014	Financial management	24	18	23	12	0	17	6	54	15	17
2014	Information management	50	0	10	10	0	20	10	71	14	10
2014	Information technology	34	11	39	4	4	8	0	49	8	25
2014	Evaluation	15	38	15	8	8	15	0	64	18	13
2014	Other services to the public	40	14	26	20	0	0	0	54	20	15
2014	None of the above	29	34	10	5	7	16	0	75	14	62

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	0	100	15
2020	Communications or public affairs	0	100	28
2020	Human resources	0	100	20
2020	Evaluation	0	100	12
2019	Administration and operations	16	84	46
2019	Human resources	0	100	15
2019	Project management	11	89	55
2018	Client contact centre	0	100	16
2018	Administration and operations	14	86	51
2018	Information technology	0	100	26
2018	Data sciences	0	100	12
2018	Policy	0	100	32

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	34	19	12	0	0	21	14	81	0	15
2020	Communications or public affairs	18	10	8	0	0	61	4	78	0	28
2020	Science and technology	16	0	23	13	0	48	0	31	26	13
2020	Administration and operations	16	12	16	0	4	44	7	57	9	65
2020	Human resources	14	20	24	0	5	26	10	53	8	20
2020	Financial management	6	23	21	0	0	43	7	58	0	14
2020	Information management	42	10	20	0	0	28	0	72	0	11
2020	Information technology	38	21	7	3	0	20	11	85	4	36
2020	Evaluation	14	16	9	0	0	62	0	77	0	12
2020	Policy	3	0	12	0	6	68	10	16	27	31
2020	Project management	14	14	20	2	0	42	9	57	3	62
2020	None of the above	6	26	23	0	3	40	2	56	5	34
2019	Communications or public affairs	24	4	24	0	4	39	4	50	7	27
2019	Science and technology	17	11	28	0	11	34	0	42	16	11
2019	Administration and operations	14	6	11	11	4	38	17	42	34	46
2019	Human resources	33	13	20	0	0	33	0	70	0	15
2019	Financial management	19	10	29	0	0	43	0	50	0	11
2019	Information technology	26	16	15	3	2	20	17	67	9	33
2019	Evaluation	13	11	0	0	11	58	7	68	32	11
2019	Policy	0	3	13	10	5	53	17	10	48	24
2019	Project management	10	10	15	4	1	44	16	50	13	55
2019	None of the above	6	12	20	0	2	57	2	45	6	27
2018	Client contact centre	24	14	33	0	0	29	0	54	0	16
2018	Communications or public affairs	22	22	17	4	0	31	5	68	6	38
2018	Administration and operations	17	15	18	9	1	34	6	53	17	51
2018	Human resources	24	38	4	7	0	15	13	86	9	19
2018	Financial management	23	10	22	0	4	37	4	57	6	20
2018	Information technology	29	14	8	0	0	31	18	84	0	26
2018	Evaluation	14	20	14	0	12	27	12	56	21	11
2018	Data sciences	0	12	0	6	0	71	11	67	33	12
2018	Policy	6	2	27	4	0	54	6	21	10	32
2018	Project management	22	11	15	2	1	36	13	64	7	53
2018	None of the above	4	12	11	4	4	52	14	47	21	23
2017	Client contact centre	18	0	17	0	0	32	34	51	0	10
2017	Communications or public affairs	17	3	17	3	0	49	10	50	8	29
2017	Science and technology	20	15	14	0	0	44	7	72	0	14
2017	Administration and operations	19	21	10	5	4	33	8	68	15	57
2017	Human resources	13	20	34	0	7	20	8	45	9	15
2017	Financial management	17	9	9	0	4	56	4	65	11	21
2017	Information technology	23	4	15	0	0	39	19	64	0	26
2017	Policy	5	16	11	0	0	47	21	66	0	19
2017	Project management	10	18	10	2	0	49	12	71	5	51
2017	None of the above	11	11	14	3	5	38	19	50	18	35
2014	Communications or public affairs	16	15	19	0	0	50	0	62	0	26
2014	Science and technology	22	11	5	0	0	51	11	87	0	35
2014	Administration and operations	10	12	24	1	0	42	11	47	2	92
2014	Human resources	13	27	13	7	0	40	0	66	11	15
2014	Financial management	6	18	12	6	0	47	12	57	14	17
2014	Information management	10	20	0	0	0	60	10	100	0	10
2014	Information technology	19	7	23	0	0	47	4	54	0	25
2014	Evaluation	8	0	0	0	0	62	31	100	0	13
2014	Other services to the public	6	14	20	6	0	54	0	44	14	15
2014	None of the above	11	11	19	0	3	47	8	50	7	62

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	59	0	27	0	0	7	7	69	0	15
2020	Communications or public affairs	31	47	12	0	0	10	0	87	0	28
2020	Science and technology	25	32	23	13	7	0	0	57	20	13
2020	Administration and operations	31	30	18	7	1	12	0	70	9	64
2020	Human resources	35	34	21	0	5	5	0	73	5	20
2020	Financial management	20	23	30	6	0	21	0	55	7	14
2020	Information management	42	50	0	0	0	7	0	100	0	11
2020	Information technology	46	32	10	0	0	12	0	89	0	36
2020	Evaluation	32	34	15	9	0	9	0	73	10	12
2020	Policy	20	29	9	7	9	23	3	66	22	31
2020	Project management	24	41	8	6	0	19	2	82	8	64
2020	None of the above	24	44	21	2	6	0	2	70	9	34
2019	Communications or public affairs	36	40	15	0	4	4	0	80	4	27
2019	Science and technology	38	6	34	11	11	0	0	44	21	11
2019	Administration and operations	24	35	21	9	3	4	4	65	12	46
2019	Human resources	47	27	13	0	0	13	0	85	0	15
2019	Financial management	28	28	29	0	0	15	0	66	0	11
2019	Information technology	56	22	10	7	2	3	0	81	9	34
2019	Evaluation	27	40	0	0	11	22	0	86	14	11
2019	Policy	20	26	12	5	5	22	10	68	14	24
2019	Project management	34	28	11	5	1	17	4	78	8	55
2019	None of the above	23	28	28	0	2	19	0	63	3	27
2018	Client contact centre	24	23	38	0	0	15	0	55	0	16
2018	Communications or public affairs	30	43	16	6	0	5	0	77	6	38
2018	Administration and operations	23	40	17	5	0	12	2	74	6	51
2018	Human resources	41	42	10	7	0	0	0	83	7	19
2018	Financial management	40	32	11	0	4	13	0	83	4	20
2018	Information technology	45	35	6	3	0	11	0	90	3	26
2018	Evaluation	41	27	7	0	12	0	12	78	14	11
2018	Data sciences	21	29	27	0	0	23	0	65	0	12
2018	Policy	27	15	21	6	0	31	0	61	9	32
2018	Project management	30	24	14	3	0	25	3	75	5	53
2018	None of the above	26	24	17	0	3	23	7	71	5	24
2017	Client contact centre	26	49	17	0	0	0	8	82	0	10
2017	Communications or public affairs	45	27	7	0	0	21	0	91	0	29
2017	Science and technology	36	37	14	0	0	14	0	84	0	14
2017	Administration and operations	26	37	12	5	2	15	3	77	8	58
2017	Human resources	18	31	32	12	0	0	7	53	13	16
2017	Financial management	25	22	18	4	4	23	4	63	12	21
2017	Information technology	46	12	15	0	0	23	4	79	0	26
2017	Policy	16	31	22	6	0	26	0	63	7	19
2017	Project management	25	41	12	2	0	20	0	83	2	51
2017	None of the above	32	16	22	5	5	14	5	59	13	35
2014	Communications or public affairs	27	31	19	0	0	23	0	76	0	26
2014	Science and technology	39	21	8	0	0	29	3	88	0	35
2014	Administration and operations	20	35	15	1	0	23	5	77	2	92
2014	Human resources	19	61	7	13	0	0	0	80	13	15
2014	Financial management	18	23	18	6	0	35	0	64	9	17
2014	Information management	50	20	0	0	0	20	10	100	0	10
2014	Information technology	34	15	25	0	0	26	0	67	0	25
2014	Evaluation	15	30	0	8	0	31	15	86	14	13
2014	Other services to the public	36	15	14	0	0	29	7	78	0	14
2014	None of the above	32	27	11	2	2	24	2	80	4	62

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	27	5	7	14	0	73	21	15
2020	Communications or public affairs	52	12	4	14	3	15	76	20	28
2020	Science and technology	47	17	13	7	0	15	76	8	13
2020	Administration and operations	35	23	7	16	13	6	63	30	65
2020	Human resources	46	16	22	11	0	5	65	12	19
2020	Financial management	27	31	23	13	6	0	58	19	14
2020	Information management	38	10	17	7	28	0	48	35	11
2020	Information technology	46	30	10	6	8	0	75	14	36
2020	Evaluation	25	37	22	16	0	0	62	16	12
2020	Policy	64	13	3	13	3	3	79	17	31
2020	Project management	60	12	14	3	5	6	76	9	64
2020	None of the above	41	38	9	6	3	3	82	9	34

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	42	39	19	0	0	0	81	0	15
2020	Communications or public affairs	46	37	12	6	0	0	82	6	28
2020	Science and technology	47	37	7	9	0	0	84	9	13
2020	Administration and operations	49	29	11	6	4	2	79	10	64
2020	Human resources	68	16	11	0	5	0	84	5	19
2020	Financial management	64	29	8	0	0	0	92	0	14
2020	Information management	55	28	17	0	0	0	83	0	11
2020	Information technology	57	21	17	3	0	2	80	3	36
2020	Evaluation	59	25	16	0	0	0	84	0	12
2020	Policy	59	31	10	0	0	0	90	0	31
2020	Project management	61	23	8	5	3	0	84	8	64
2020	None of the above	61	26	13	0	0	0	87	0	34
2019	Communications or public affairs	35	31	23	6	4	0	67	10	27
2019	Science and technology	49	23	11	17	0	0	72	17	11
2019	Administration and operations	43	44	4	3	3	3	90	6	45
2019	Human resources	74	13	7	6	0	0	87	6	15
2019	Financial management	48	24	10	19	0	0	72	19	11
2019	Information technology	29	25	28	10	7	0	55	18	34
2019	Evaluation	40	24	13	11	11	0	64	22	11
2019	Policy	52	22	8	10	9	0	74	18	24
2019	Project management	45	34	11	7	3	0	79	10	55
2019	None of the above	39	24	31	4	0	2	64	4	27
2018	Client contact centre	53	28	5	9	0	5	85	9	16
2018	Communications or public affairs	42	28	21	5	4	0	70	9	39
2018	Administration and operations	54	24	9	8	5	0	77	13	49
2018	Human resources	59	21	14	0	7	0	79	7	19
2018	Financial management	25	37	14	17	7	0	63	23	20
2018	Information technology	33	50	14	3	0	0	83	3	25
2018	Evaluation	50	14	22	7	0	7	69	8	11
2018	Data sciences	71	12	11	0	6	0	83	6	12
2018	Policy	57	26	9	0	6	2	84	7	31
2018	Project management	47	25	22	1	2	3	74	4	53
2018	None of the above	48	22	9	15	3	3	72	18	25
2017	Client contact centre	68	32	0	0	0	0	100	0	10
2017	Communications or public affairs	59	20	3	3	4	10	88	8	29
2017	Science and technology	58	7	14	14	7	0	65	21	14
2017	Administration and operations	49	34	7	7	2	2	84	9	58
2017	Human resources	32	28	21	0	13	6	64	14	15
2017	Financial management	62	26	4	4	0	3	91	4	21
2017	Information technology	55	15	12	8	8	4	72	16	26
2017	Policy	47	37	11	0	5	0	84	5	19
2017	Project management	48	27	15	6	2	2	77	8	51
2017	None of the above	52	27	8	3	10	0	79	13	35

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	19	34	19	21	7	0	0	53	28	15
2020	Communications or public affairs	24	12	28	19	18	0	0	36	36	28
2020	Science and technology	0	24	24	43	9	0	0	24	52	12
2020	Administration and operations	17	30	23	11	17	0	2	47	29	65
2020	Human resources	10	19	41	19	10	0	0	30	29	20
2020	Financial management	8	23	36	26	8	0	0	31	34	14
2020	Information management	25	17	30	0	28	0	0	42	28	11
2020	Information technology	24	28	36	7	5	0	0	52	12	36
2020	Evaluation	9	23	25	34	9	0	0	32	42	12
2020	Policy	6	31	28	25	10	0	0	37	35	31
2020	Project management	16	21	27	28	8	0	0	37	36	64
2020	None of the above	14	25	23	12	21	3	0	41	35	34
2019	Communications or public affairs	6	44	30	4	16	0	0	50	20	27
2019	Science and technology	0	28	34	39	0	0	0	28	39	11
2019	Administration and operations	17	31	30	12	10	0	0	48	22	46
2019	Human resources	13	13	40	20	13	0	0	27	33	15
2019	Financial management	19	43	10	19	10	0	0	62	28	11
2019	Information technology	28	29	15	17	12	0	0	57	28	34
2019	Evaluation	13	22	7	25	33	0	0	36	58	11
2019	Policy	15	35	35	8	8	0	0	50	15	24
2019	Project management	11	30	32	23	3	0	0	41	26	54
2019	None of the above	13	14	32	24	17	0	0	27	41	27
2018	Client contact centre	14	19	28	24	15	0	0	33	39	16
2018	Communications or public affairs	13	27	24	28	9	0	0	40	36	39
2018	Administration and operations	7	23	33	23	15	0	0	30	38	49
2018	Human resources	7	4	22	37	31	0	0	10	68	19
2018	Financial management	0	27	37	28	7	0	0	27	36	20
2018	Information technology	19	30	27	14	9	0	0	50	23	25
2018	Evaluation	7	27	32	14	12	0	7	36	29	11
2018	Data sciences	12	33	32	11	12	0	0	45	23	12
2018	Policy	4	17	42	27	9	0	0	22	36	31
2018	Project management	15	25	39	10	11	0	0	41	21	53
2018	None of the above	12	30	27	18	13	0	0	42	31	25
2017	Client contact centre	25	26	8	32	8	0	0	51	40	10
2017	Communications or public affairs	11	35	34	10	10	0	0	45	20	29
2017	Science and technology	14	35	15	7	29	0	0	49	36	14
2017	Administration and operations	12	34	22	17	15	0	0	46	32	58
2017	Human resources	6	12	24	33	25	0	0	18	57	16
2017	Financial management	21	26	19	8	27	0	0	47	34	21
2017	Information technology	15	38	15	28	4	0	0	53	32	26
2017	Policy	11	20	32	32	6	0	0	31	37	19
2017	Project management	10	17	31	18	24	0	0	27	41	51
2017	None of the above	21	15	28	22	14	0	0	37	36	35

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	7	18	21	7	0	0	55	28	15
2020	Communications or public affairs	28	12	29	17	14	0	0	39	32	28
2020	Science and technology	0	37	34	29	0	0	0	37	29	13
2020	Administration and operations	21	29	26	6	15	0	3	51	22	65
2020	Human resources	16	30	34	5	10	0	5	48	16	20
2020	Financial management	15	15	36	18	8	0	8	33	28	14
2020	Information management	42	10	30	0	17	0	0	52	17	11
2020	Information technology	29	37	16	16	2	0	0	66	18	36
2020	Evaluation	32	16	25	27	0	0	0	48	27	12
2020	Policy	12	24	22	26	15	0	0	36	42	31
2020	Project management	19	37	22	14	8	0	0	56	22	63
2020	None of the above	14	21	39	14	8	3	0	37	23	34
2019	Communications or public affairs	6	48	22	12	12	0	0	54	24	27
2019	Science and technology	0	45	27	28	0	0	0	45	28	11
2019	Administration and operations	28	31	15	15	10	0	0	59	25	46
2019	Human resources	20	26	20	26	7	0	0	47	33	15
2019	Financial management	19	24	28	19	10	0	0	43	29	11
2019	Information technology	27	27	25	16	5	0	0	54	21	34
2019	Evaluation	7	36	0	25	33	0	0	42	58	11
2019	Policy	13	38	20	13	17	0	0	50	30	24
2019	Project management	15	34	32	12	8	0	0	48	20	55
2019	None of the above	11	24	28	18	18	0	0	35	37	27
2018	Client contact centre	14	24	42	15	5	0	0	38	20	16
2018	Communications or public affairs	11	32	27	27	2	0	0	43	29	39
2018	Administration and operations	12	34	22	20	12	0	0	46	32	49
2018	Human resources	7	16	22	21	26	0	7	25	51	18
2018	Financial management	0	40	36	16	9	0	0	40	25	18
2018	Information technology	19	31	28	16	3	0	3	52	20	26
2018	Evaluation	7	27	32	14	12	0	7	36	29	11
2018	Data sciences	23	44	11	23	0	0	0	67	23	12
2018	Policy	4	40	37	6	13	0	0	44	19	32
2018	Project management	14	36	28	14	8	0	0	50	22	53
2018	None of the above	18	33	19	27	3	0	0	51	31	25
2017	Client contact centre	34	26	8	0	32	0	0	60	32	10
2017	Communications or public affairs	18	24	27	27	3	0	0	42	31	29
2017	Science and technology	14	42	8	36	0	0	0	56	36	14
2017	Administration and operations	22	19	34	10	15	0	0	41	26	58
2017	Human resources	6	36	25	20	12	0	0	43	32	16
2017	Financial management	16	32	25	9	17	0	0	48	27	21
2017	Information technology	8	42	32	12	8	0	0	49	19	26
2017	Policy	5	31	26	38	0	0	0	36	38	19
2017	Project management	10	21	43	20	6	0	0	31	26	51
2017	None of the above	21	19	30	8	22	0	0	40	30	35

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	26	40	5	21	7	0	0	66	28	15
2020	Communications or public affairs	24	19	27	15	14	0	0	43	30	28
2020	Science and technology	7	23	25	46	0	0	0	29	46	13
2020	Administration and operations	26	29	19	9	15	0	3	56	25	65
2020	Human resources	10	24	26	19	15	0	5	37	36	20
2020	Financial management	17	56	8	14	6	0	0	72	20	13
2020	Information management	35	20	17	10	17	0	0	55	28	11
2020	Information technology	9	40	28	20	3	0	0	49	23	35
2020	Evaluation	16	16	41	18	9	0	0	32	27	12
2020	Policy	6	24	28	27	15	0	0	30	42	31
2020	Project management	21	14	30	22	13	0	0	35	35	64
2020	None of the above	20	15	19	30	16	0	0	35	46	34
2019	Communications or public affairs	20	26	21	18	12	4	0	48	31	27
2019	Science and technology	0	34	38	17	11	0	0	34	28	11
2019	Administration and operations	29	25	17	14	12	0	3	55	27	46
2019	Human resources	40	7	13	20	20	0	0	47	40	15
2019	Financial management	19	19	43	10	10	0	0	38	19	11
2019	Information technology	24	18	23	25	10	0	0	42	35	34
2019	Evaluation	0	19	7	55	19	0	0	19	74	10
2019	Policy	17	30	32	13	8	0	0	48	20	24
2019	Project management	17	28	26	17	13	0	0	44	30	55
2019	None of the above	10	6	28	28	21	6	0	18	52	27
2018	Client contact centre	14	19	23	24	20	0	0	33	44	16
2018	Communications or public affairs	27	28	23	12	11	0	0	54	23	39
2018	Administration and operations	16	22	12	31	18	3	0	39	49	49
2018	Human resources	10	4	31	24	31	0	0	14	55	19
2018	Financial management	0	21	53	11	7	0	7	23	20	20
2018	Information technology	17	39	14	18	9	0	3	58	28	26
2018	Evaluation	7	34	20	20	12	0	7	44	35	11
2018	Data sciences	23	17	38	12	11	0	0	39	23	12
2018	Policy	10	36	28	17	9	0	0	46	26	32
2018	Project management	10	32	14	29	14	1	0	42	43	53
2018	None of the above	12	12	36	24	10	0	6	26	36	25
2017	Client contact centre	17	17	25	9	32	0	0	34	41	10
2017	Communications or public affairs	17	24	38	14	7	0	0	41	20	29
2017	Science and technology	0	50	29	7	14	0	0	50	21	14
2017	Administration and operations	20	27	20	18	15	0	0	47	33	58
2017	Human resources	6	12	25	32	24	0	0	18	56	16
2017	Financial management	34	23	12	9	22	0	0	57	31	21
2017	Information technology	11	31	27	27	4	0	0	42	31	26
2017	Policy	10	21	43	27	0	0	0	31	27	19
2017	Project management	12	18	25	19	26	0	0	29	45	51
2017	None of the above	24	11	33	8	24	0	0	35	32	35

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	58	8	27	0	8	0	0	65	8	14
2020	Communications or public affairs	40	21	18	7	15	0	0	61	21	28
2020	Science and technology	20	16	24	40	0	0	0	36	40	13
2020	Administration and operations	41	26	11	13	7	0	3	69	20	64
2020	Human resources	48	32	9	5	0	0	5	85	5	19
2020	Financial management	8	43	15	20	13	0	0	51	34	14
2020	Information management	42	40	0	10	7	0	0	83	17	11
2020	Information technology	41	28	19	8	2	0	2	70	10	36
2020	Evaluation	32	7	34	27	0	0	0	39	27	12
2020	Policy	23	39	16	16	6	0	0	63	22	31
2020	Project management	29	24	20	20	6	0	0	53	26	64
2020	None of the above	20	33	13	12	19	3	0	55	31	34
2019	Communications or public affairs	35	27	16	14	8	0	0	62	22	27
2019	Science and technology	21	28	40	11	0	0	0	49	11	11
2019	Administration and operations	37	32	13	7	9	0	1	70	17	46
2019	Human resources	27	33	13	0	13	0	13	69	15	15
2019	Financial management	38	34	9	10	10	0	0	72	19	11
2019	Information technology	45	25	20	6	0	0	3	73	6	34
2019	Evaluation	40	7	7	7	37	0	0	48	45	10
2019	Policy	35	40	5	10	11	0	0	75	20	24
2019	Project management	26	45	16	7	4	0	2	73	11	55
2019	None of the above	25	28	16	14	14	2	0	55	29	27
2018	Client contact centre	28	27	10	25	5	0	5	57	32	16
2018	Communications or public affairs	39	22	24	7	7	0	2	62	14	39
2018	Administration and operations	33	24	23	7	8	0	5	61	15	49
2018	Human resources	17	11	44	10	17	0	0	28	27	19
2018	Financial management	27	34	11	8	4	0	17	73	14	20
2018	Information technology	24	37	19	9	0	0	11	69	10	26
2018	Evaluation	41	32	7	20	0	0	0	73	20	11
2018	Data sciences	67	21	12	0	0	0	0	88	0	12
2018	Policy	32	27	32	2	7	0	0	59	9	31
2018	Project management	35	30	14	12	9	0	0	65	21	53
2018	None of the above	27	27	28	12	6	0	0	53	19	25
2017	Client contact centre	74	18	8	0	0	0	0	92	0	10
2017	Communications or public affairs	38	38	17	3	3	0	0	76	7	29
2017	Science and technology	20	35	22	15	7	0	0	56	22	14
2017	Administration and operations	37	24	17	10	11	0	2	62	21	58
2017	Human resources	12	24	19	19	19	0	6	39	41	16
2017	Financial management	39	27	8	14	9	0	4	69	23	21
2017	Information technology	30	16	27	16	4	0	8	50	21	26
2017	Policy	21	26	32	11	6	5	0	49	17	19
2017	Project management	25	25	20	16	12	0	2	51	28	51
2017	None of the above	34	22	17	14	11	0	3	57	26	35

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	21	45	14	12	7	0	0	67	19	15
2020	Communications or public affairs	41	21	21	7	11	0	0	62	17	28
2020	Science and technology	10	16	24	31	19	0	0	26	50	12
2020	Administration and operations	21	40	14	14	11	0	0	61	25	64
2020	Human resources	40	26	16	9	10	0	0	66	19	20
2020	Financial management	8	21	36	36	0	0	0	29	36	14
2020	Information management	25	28	40	0	7	0	0	52	7	11
2020	Information technology	42	22	18	14	2	2	0	66	16	36
2020	Evaluation	30	18	34	9	9	0	0	48	18	12
2020	Policy	20	29	22	12	13	3	0	51	26	31
2020	Project management	16	36	23	14	11	0	0	52	25	64
2020	None of the above	20	24	32	11	13	0	0	44	24	34
2019	Communications or public affairs	31	37	12	11	8	0	0	69	19	26
2019	Science and technology	0	28	61	11	0	0	0	28	11	11
2019	Administration and operations	34	28	21	9	8	0	0	62	17	45
2019	Human resources	20	47	20	0	13	0	0	67	13	15
2019	Financial management	19	43	19	19	0	0	0	62	19	11
2019	Information technology	38	32	20	3	7	0	0	70	10	34
2019	Evaluation	25	34	25	7	11	0	0	58	17	11
2019	Policy	23	47	15	5	11	0	0	70	15	24
2019	Project management	21	39	26	8	6	0	0	60	14	55
2019	None of the above	15	12	28	20	25	0	0	27	45	27
2018	Client contact centre	10	41	24	20	5	0	0	51	25	16
2018	Communications or public affairs	26	23	23	19	9	0	0	49	28	39
2018	Administration and operations	22	32	24	14	5	0	3	56	19	49
2018	Human resources	13	24	22	10	24	0	7	40	36	19
2018	Financial management	4	41	27	14	14	0	0	45	28	20
2018	Information technology	43	27	14	5	11	0	0	70	16	26
2018	Evaluation	7	34	37	22	0	0	0	41	22	11
2018	Data sciences	50	23	17	11	0	0	0	73	11	12
2018	Policy	27	31	22	13	7	0	0	58	20	32
2018	Project management	28	28	22	7	16	0	0	56	22	52
2018	None of the above	32	27	19	12	10	0	0	60	22	25
2017	Client contact centre	25	43	23	8	0	0	0	68	8	10
2017	Communications or public affairs	35	28	27	10	0	0	0	63	10	29
2017	Science and technology	14	28	14	37	7	0	0	42	44	14
2017	Administration and operations	24	26	21	18	12	0	0	50	30	57
2017	Human resources	12	12	39	25	12	0	0	24	37	16
2017	Financial management	38	26	18	0	17	0	0	65	17	21
2017	Information technology	38	31	20	4	8	0	0	69	12	26
2017	Policy	36	11	32	16	6	0	0	47	21	19
2017	Project management	27	25	21	8	18	0	0	52	26	51
2017	None of the above	30	19	25	20	6	0	0	49	26	34

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	41	38	7	14	0	0	79	14	15
2020	Communications or public affairs	39	21	18	3	10	8	66	14	28
2020	Science and technology	36	22	15	7	19	0	58	27	12
2020	Administration and operations	33	20	19	11	11	6	57	23	64
2020	Human resources	45	14	16	0	15	10	66	17	20
2020	Financial management	42	22	6	30	0	0	64	30	14
2020	Information management	42	10	30	7	10	0	52	17	11
2020	Information technology	37	29	5	24	2	3	68	26	36
2020	Evaluation	16	15	23	9	9	27	44	25	12
2020	Policy	27	16	18	13	13	12	49	30	31
2020	Project management	38	15	23	11	9	3	55	22	64
2020	None of the above	36	25	17	10	5	6	65	17	34

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	46	0	0	0	7	0	100	0	15
2020	Communications or public affairs	40	40	10	10	0	0	0	80	10	28
2020	Science and technology	37	15	24	24	0	0	0	52	24	12
2020	Administration and operations	31	29	18	14	6	0	2	61	20	65
2020	Human resources	36	53	5	0	5	0	0	90	5	20
2020	Financial management	22	50	15	8	6	0	0	72	13	14
2020	Information management	60	30	10	0	0	0	0	90	0	11
2020	Information technology	44	18	31	0	2	2	2	65	2	36
2020	Evaluation	25	15	50	0	9	0	0	41	9	12
2020	Policy	29	16	32	13	9	0	0	46	23	31
2020	Project management	28	34	31	3	2	0	2	64	4	64
2020	None of the above	35	27	21	9	5	3	0	64	14	34
2019	Communications or public affairs	14	42	28	12	0	4	0	59	12	27
2019	Science and technology	17	38	28	17	0	0	0	55	17	11
2019	Administration and operations	30	40	14	8	8	0	0	70	16	46
2019	Human resources	47	13	13	13	7	0	7	64	21	15
2019	Financial management	19	38	25	0	19	0	0	56	19	11
2019	Information technology	27	27	35	7	5	0	0	53	12	34
2019	Evaluation	18	13	58	0	11	0	0	31	11	11
2019	Policy	15	21	41	14	8	0	0	36	22	24
2019	Project management	19	39	25	13	4	0	0	58	17	55
2019	None of the above	15	40	33	4	4	0	4	57	8	27
2018	Client contact centre	47	38	10	5	0	0	0	85	5	16
2018	Communications or public affairs	18	37	20	18	4	3	0	57	22	39
2018	Administration and operations	14	28	36	15	3	2	1	44	19	51
2018	Human resources	10	30	24	14	21	0	0	41	35	19
2018	Financial management	23	15	41	7	14	0	0	38	21	20
2018	Information technology	27	43	20	5	0	0	5	74	5	26
2018	Evaluation	14	32	39	14	0	0	0	46	14	11
2018	Data sciences	29	53	0	18	0	0	0	82	18	11
2018	Policy	19	29	42	4	6	0	0	48	10	32
2018	Project management	20	47	26	5	2	0	0	67	8	54
2018	None of the above	19	23	31	13	3	0	11	47	18	25
2017	Client contact centre	51	8	8	32	0	0	0	60	32	10
2017	Communications or public affairs	41	10	38	10	0	0	0	52	10	29
2017	Science and technology	21	51	21	0	7	0	0	72	7	14
2017	Administration and operations	22	29	24	16	9	0	0	51	25	57
2017	Human resources	0	56	32	6	6	0	0	56	12	16
2017	Financial management	33	37	17	9	4	0	0	70	13	21
2017	Information technology	23	42	15	12	4	0	4	68	16	26
2017	Policy	20	37	32	11	0	0	0	57	11	19
2017	Project management	16	44	20	14	6	0	0	60	20	51
2017	None of the above	27	31	26	11	6	0	0	57	17	34

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	55	12	19	7	7	0	0	66	14	15
2020	Communications or public affairs	42	20	24	12	3	0	0	62	14	28
2020	Science and technology	10	17	39	24	9	0	0	28	34	12
2020	Administration and operations	21	35	14	20	7	0	3	58	28	64
2020	Human resources	21	14	41	14	10	0	0	35	24	20
2020	Financial management	8	48	22	16	6	0	0	56	22	13
2020	Information management	35	25	30	10	0	0	0	60	10	11
2020	Information technology	28	31	25	12	2	2	0	60	14	35
2020	Evaluation	16	16	27	40	0	0	0	32	40	12
2020	Policy	12	23	26	23	16	0	0	36	39	31
2020	Project management	18	33	34	11	5	0	0	51	16	64
2020	None of the above	20	23	33	12	8	3	0	45	20	34
2019	Communications or public affairs	8	32	44	8	8	0	0	40	16	27
2019	Science and technology	23	21	49	6	0	0	0	44	6	11
2019	Administration and operations	22	35	26	14	4	0	0	56	18	46
2019	Human resources	7	13	20	40	13	0	7	22	57	15
2019	Financial management	31	21	27	11	11	0	0	52	21	10
2019	Information technology	27	23	23	23	4	0	0	50	26	34
2019	Evaluation	25	0	22	42	11	0	0	25	53	11
2019	Policy	20	15	27	29	9	0	0	36	38	24
2019	Project management	10	34	30	15	11	0	0	45	26	55
2019	None of the above	11	28	27	26	4	0	4	41	32	27
2018	Client contact centre	28	34	33	5	0	0	0	62	5	16
2018	Communications or public affairs	12	34	20	24	11	0	0	46	34	39
2018	Administration and operations	14	26	23	26	11	0	0	40	37	51
2018	Human resources	7	21	38	18	17	0	0	27	35	19
2018	Financial management	13	35	28	17	7	0	0	48	24	20
2018	Information technology	14	45	15	16	0	5	5	66	18	26
2018	Evaluation	14	27	39	12	7	0	0	41	20	11
2018	Data sciences	35	29	0	29	6	0	0	65	35	11
2018	Policy	10	30	27	19	14	0	0	40	34	32
2018	Project management	11	38	27	19	5	0	0	48	25	54
2018	None of the above	18	24	30	13	10	0	6	44	24	25
2017	Client contact centre	51	9	8	23	8	0	0	60	32	10
2017	Communications or public affairs	17	37	31	11	3	0	0	55	14	29
2017	Science and technology	8	41	29	15	7	0	0	48	22	14
2017	Administration and operations	8	27	19	23	23	0	0	36	46	57
2017	Human resources	12	25	18	26	18	0	0	37	44	16
2017	Financial management	8	48	14	13	17	0	0	56	30	21
2017	Information technology	15	34	28	16	8	0	0	49	23	26
2017	Policy	15	16	17	37	11	5	0	32	50	19
2017	Project management	12	13	24	35	16	0	0	25	51	51
2017	None of the above	5	33	19	31	11	0	0	39	42	34

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	14	12	7	7	0	0	73	14	15
2020	Communications or public affairs	57	26	14	0	3	0	0	83	3	28
2020	Science and technology	10	24	32	34	0	0	0	34	34	12
2020	Administration and operations	29	32	18	11	7	0	3	63	19	65
2020	Human resources	35	36	9	15	5	0	0	71	20	20
2020	Financial management	17	53	16	0	14	0	0	70	14	13
2020	Information management	42	38	0	10	10	0	0	80	20	11
2020	Information technology	44	27	24	3	2	0	0	71	5	36
2020	Evaluation	25	50	7	18	0	0	0	75	18	12
2020	Policy	19	27	25	20	9	0	0	46	29	31
2020	Project management	29	36	22	11	2	0	0	66	12	64
2020	None of the above	26	33	17	16	5	3	0	61	21	34
2019	Communications or public affairs	20	46	22	4	8	0	0	66	12	27
2019	Science and technology	13	49	32	6	0	0	0	61	6	11
2019	Administration and operations	30	36	17	7	10	0	0	66	17	46
2019	Human resources	6	34	27	20	7	0	7	43	28	15
2019	Financial management	28	25	10	28	10	0	0	53	38	11
2019	Information technology	32	22	25	16	5	0	0	54	21	34
2019	Evaluation	0	25	47	11	18	0	0	25	29	11
2019	Policy	5	25	31	34	6	0	0	30	39	24
2019	Project management	13	34	26	13	14	0	0	47	26	55
2019	None of the above	13	34	30	22	0	0	0	47	22	27
2018	Client contact centre	19	67	9	5	0	0	0	86	5	16
2018	Communications or public affairs	21	32	32	11	4	0	0	53	15	39
2018	Administration and operations	20	34	20	23	3	0	0	54	26	50
2018	Human resources	17	10	38	22	7	0	7	29	30	19
2018	Financial management	14	41	24	17	4	0	0	55	21	20
2018	Information technology	28	35	26	11	0	0	0	63	11	25
2018	Evaluation	0	47	31	23	0	0	0	47	23	10
2018	Data sciences	35	23	29	13	0	0	0	58	13	11
2018	Policy	8	31	27	12	21	0	0	40	33	32
2018	Project management	18	38	17	21	5	0	0	56	27	54
2018	None of the above	22	31	25	9	13	0	0	52	23	24
2017	Client contact centre	51	18	8	0	23	0	0	68	23	10
2017	Communications or public affairs	37	20	25	14	4	0	0	58	17	29
2017	Science and technology	21	28	43	8	0	0	0	49	8	14
2017	Administration and operations	17	26	20	28	9	0	0	43	37	57
2017	Human resources	6	31	36	14	12	0	0	37	26	16
2017	Financial management	8	56	14	0	22	0	0	64	22	21
2017	Information technology	15	23	35	20	4	0	4	39	24	26
2017	Policy	15	31	27	27	0	0	0	46	27	19
2017	Project management	21	23	24	20	12	0	0	44	32	51
2017	None of the above	19	25	31	15	11	0	0	44	26	34

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	68	14	5	12	0	0	82	12	15
2020	Communications or public affairs	65	21	11	4	0	0	86	4	28
2020	Science and technology	54	22	7	7	9	0	76	17	12
2020	Administration and operations	46	24	15	3	7	5	73	11	65
2020	Human resources	69	31	0	0	0	0	100	0	20
2020	Financial management	22	50	22	0	6	0	72	6	14
2020	Information management	62	17	10	0	10	0	80	10	11
2020	Information technology	42	42	5	3	5	2	86	9	35
2020	Evaluation	57	18	16	9	0	0	75	9	12
2020	Policy	48	38	4	10	0	0	86	10	30
2020	Project management	56	22	12	8	2	0	78	10	64
2020	None of the above	60	26	2	12	0	0	86	12	34
2019	Communications or public affairs	30	39	19	4	8	0	69	12	27
2019	Science and technology	44	28	17	11	0	0	72	11	11
2019	Administration and operations	28	36	20	10	6	0	64	16	45
2019	Human resources	47	20	13	6	7	7	72	14	15
2019	Financial management	38	34	0	19	10	0	71	29	11
2019	Information technology	48	22	18	10	2	0	70	12	34
2019	Evaluation	36	18	29	0	18	0	54	18	11
2019	Policy	34	22	8	25	11	0	56	36	24
2019	Project management	37	37	15	6	6	0	74	12	55
2019	None of the above	31	22	32	8	6	0	53	15	27

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	33	36	19	7	5	0	69	12	15
2020	Communications or public affairs	42	29	22	4	3	0	71	7	28
2020	Science and technology	42	32	19	7	0	0	74	7	12
2020	Administration and operations	33	37	19	6	4	0	71	10	65
2020	Human resources	26	48	16	11	0	0	73	11	19
2020	Financial management	13	43	23	15	6	0	56	21	14
2020	Information management	35	45	10	10	0	0	80	10	11
2020	Information technology	41	37	14	3	5	0	78	8	36
2020	Evaluation	44	16	32	9	0	0	60	9	12
2020	Policy	14	40	29	10	4	3	56	14	30
2020	Project management	25	33	24	13	5	0	58	17	64
2020	None of the above	30	36	17	12	6	0	65	18	34

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	36	15	6	0	0	0	79	6	14
2020	Communications or public affairs	38	26	25	8	3	0	0	64	10	28
2020	Science and technology	47	36	17	0	0	0	0	83	0	12
2020	Administration and operations	23	39	23	10	3	0	3	63	14	65
2020	Human resources	40	24	21	15	0	0	0	64	15	20
2020	Financial management	21	36	15	7	13	0	8	62	22	14
2020	Information management	52	20	28	0	0	0	0	72	0	11
2020	Information technology	50	29	15	4	2	0	0	78	7	36
2020	Evaluation	41	16	36	7	0	0	0	57	7	12
2020	Policy	33	29	22	13	3	0	0	62	16	31
2020	Project management	30	39	17	9	5	0	0	69	14	64
2020	None of the above	34	41	17	6	2	0	0	75	8	34
2019	Communications or public affairs	46	27	20	0	8	0	0	73	8	27
2019	Science and technology	34	28	11	28	0	0	0	61	28	11
2019	Administration and operations	35	42	14	7	3	0	0	76	10	46
2019	Human resources	27	13	40	6	7	0	7	43	14	15
2019	Financial management	34	38	19	0	10	0	0	72	10	11
2019	Information technology	32	48	12	3	5	0	0	80	9	33
2019	Evaluation	11	49	11	29	0	0	0	60	29	11
2019	Policy	47	34	14	5	0	0	0	81	5	24
2019	Project management	35	27	24	6	8	0	0	62	14	55
2019	None of the above	31	24	16	14	10	0	4	57	26	27
2018	Client contact centre	32	34	15	14	5	0	0	66	19	16
2018	Communications or public affairs	32	46	14	2	5	0	0	78	7	39
2018	Administration and operations	16	48	22	12	2	0	0	64	14	51
2018	Human resources	20	25	31	17	7	0	0	45	24	19
2018	Financial management	21	28	31	17	4	0	0	49	21	20
2018	Information technology	40	37	15	3	0	0	5	81	3	26
2018	Evaluation	34	59	7	0	0	0	0	93	0	11
2018	Data sciences	29	53	18	0	0	0	0	82	0	11
2018	Policy	27	37	26	4	6	0	0	64	10	32
2018	Project management	43	36	14	4	2	0	0	79	6	53
2018	None of the above	50	12	22	16	0	0	0	62	16	25
2017	Communications or public affairs	45	24	17	10	4	0	0	69	14	29
2017	Science and technology	50	35	8	0	7	0	0	85	7	14
2017	Administration and operations	24	37	22	10	7	0	0	60	17	57
2017	Human resources	37	31	13	12	6	0	0	68	18	16
2017	Financial management	26	43	14	9	9	0	0	69	17	21
2017	Information technology	30	39	23	4	4	0	0	69	8	26
2017	Policy	42	26	11	16	0	5	0	72	17	19
2017	Project management	30	29	19	8	12	0	2	60	20	51
2017	None of the above	39	23	14	14	10	0	0	62	24	34

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	73	14	0	5	0	0	7	94	6	15
2020	Communications or public affairs	73	10	4	0	6	0	8	90	6	28
2020	Science and technology	63	15	22	0	0	0	0	78	0	13
2020	Administration and operations	52	31	11	5	2	0	0	83	6	63
2020	Human resources	65	19	16	0	0	0	0	84	0	20
2020	Financial management	50	21	8	21	0	0	0	71	21	14
2020	Information management	62	28	0	10	0	0	0	90	10	11
2020	Information technology	57	24	13	6	0	0	0	81	6	36
2020	Evaluation	43	41	9	7	0	0	0	84	7	12
2020	Policy	45	31	14	11	0	0	0	76	11	30
2020	Project management	59	20	19	2	0	0	0	79	2	64
2020	None of the above	47	33	17	0	0	3	0	82	0	34
2019	Communications or public affairs	60	20	16	0	4	0	0	80	4	27
2019	Science and technology	55	23	21	0	0	0	0	79	0	11
2019	Administration and operations	72	18	5	5	0	0	0	90	5	46
2019	Human resources	54	26	6	0	7	0	7	86	7	15
2019	Financial management	52	29	0	0	0	0	19	100	0	11
2019	Information technology	69	23	7	0	0	0	0	93	0	34
2019	Evaluation	71	11	7	11	0	0	0	82	11	11
2019	Policy	67	22	3	5	3	0	0	89	8	24
2019	Project management	76	11	9	2	0	0	2	89	2	54
2019	None of the above	60	24	8	4	4	0	0	84	8	27
2018	Client contact centre	76	15	0	0	0	0	9	100	0	15
2018	Communications or public affairs	59	30	7	3	0	0	0	89	3	39
2018	Administration and operations	55	31	12	0	2	0	0	85	2	51
2018	Human resources	70	15	4	11	0	0	0	85	11	18
2018	Financial management	63	15	7	11	0	0	4	81	11	19
2018	Information technology	68	16	5	5	0	0	6	89	5	26
2018	Evaluation	86	14	0	0	0	0	0	100	0	11
2018	Data sciences	58	31	0	11	0	0	0	89	11	11
2018	Policy	60	31	2	6	0	0	0	91	6	32
2018	Project management	74	14	4	5	2	0	0	88	7	54
2018	None of the above	66	19	9	3	3	0	0	85	6	25
2017	Client contact centre	83	17	0	0	0	0	0	100	0	10
2017	Communications or public affairs	58	24	11	0	4	0	3	85	4	29
2017	Science and technology	80	14	7	0	0	0	0	93	0	14
2017	Administration and operations	54	29	12	2	2	0	2	84	4	58
2017	Human resources	60	14	13	0	0	0	13	85	0	15
2017	Financial management	66	0	25	0	0	0	9	73	0	21
2017	Information technology	74	11	4	0	4	0	8	92	4	26
2017	Policy	52	38	5	6	0	0	0	89	6	19
2017	Project management	71	15	8	4	0	0	2	88	4	51
2017	None of the above	57	19	11	10	3	0	0	76	13	35

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	65	21	14	0	0	0	86	0	15
2020	Communications or public affairs	56	34	7	0	3	0	90	3	27
2020	Science and technology	45	33	22	0	0	0	78	0	13
2020	Administration and operations	37	42	14	3	2	2	81	5	65
2020	Human resources	50	35	16	0	0	0	84	0	20
2020	Financial management	35	36	8	21	0	0	71	21	14
2020	Information management	52	38	10	0	0	0	90	0	11
2020	Information technology	62	26	2	5	3	2	90	8	36
2020	Evaluation	34	56	9	0	0	0	91	0	12
2020	Policy	43	40	17	0	0	0	83	0	30
2020	Project management	44	32	17	5	2	0	76	7	64
2020	None of the above	35	43	18	3	0	0	78	3	34

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	87	13	0	0	0	0	0	100	0	14
2020	Communications or public affairs	87	10	0	3	0	0	0	97	3	28
2020	Science and technology	87	7	7	0	0	0	0	93	0	13
2020	Administration and operations	76	14	0	6	0	0	5	94	6	65
2020	Human resources	74	10	10	0	0	0	5	89	0	20
2020	Financial management	56	23	8	13	0	0	0	79	13	14
2020	Information management	70	20	0	0	0	0	10	100	0	11
2020	Information technology	82	5	5	0	0	0	8	95	0	36
2020	Evaluation	75	25	0	0	0	0	0	100	0	12
2020	Policy	83	7	0	0	0	3	7	100	0	30
2020	Project management	75	14	6	0	2	2	2	92	2	64
2020	None of the above	83	14	0	0	0	0	2	100	0	34
2019	Communications or public affairs	75	2	4	0	4	0	14	91	5	27
2019	Science and technology	83	6	0	0	0	11	0	100	0	11
2019	Administration and operations	73	9	4	2	0	0	11	93	3	46
2019	Human resources	73	6	0	0	0	0	20	100	0	15
2019	Financial management	53	29	0	0	0	0	19	100	0	11
2019	Information technology	81	9	2	3	2	0	3	93	5	34
2019	Evaluation	71	18	0	11	0	0	0	89	11	11
2019	Policy	82	8	0	0	0	0	11	100	0	24
2019	Project management	83	9	2	0	0	0	6	98	0	55
2019	None of the above	69	8	15	0	0	4	4	84	0	27
2018	Client contact centre	81	5	0	0	0	5	9	100	0	16
2018	Communications or public affairs	79	13	3	0	0	0	5	96	0	39
2018	Administration and operations	69	21	6	0	0	0	4	93	0	51
2018	Human resources	78	8	4	7	0	0	4	89	7	19
2018	Financial management	55	28	0	0	0	0	17	100	0	20
2018	Information technology	86	8	3	0	0	0	3	97	0	26
2018	Evaluation	79	7	7	0	0	0	7	92	0	11
2018	Data sciences	94	6	0	0	0	0	0	100	0	11
2018	Policy	83	11	0	0	0	0	6	100	0	32
2018	Project management	83	10	2	0	0	0	5	98	0	54
2018	None of the above	87	6	6	0	0	0	0	94	0	25

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	92	8	0	0	0	0	0	100	0	14
2020	Communications or public affairs	93	7	0	0	0	0	0	100	0	28
2020	Science and technology	66	7	27	0	0	0	0	73	0	13
2020	Administration and operations	81	10	2	0	1	0	6	97	1	65
2020	Human resources	79	10	0	0	5	0	5	95	5	20
2020	Financial management	81	11	0	8	0	0	0	92	8	14
2020	Information management	80	20	0	0	0	0	0	100	0	11
2020	Information technology	81	5	0	3	2	3	5	94	6	36
2020	Evaluation	91	9	0	0	0	0	0	100	0	12
2020	Policy	84	10	4	0	0	3	0	96	0	30
2020	Project management	89	6	3	0	0	0	2	97	0	63
2020	None of the above	86	6	6	2	0	0	0	91	2	34
2019	Communications or public affairs	68	9	8	4	0	12	0	86	5	27
2019	Science and technology	83	0	17	0	0	0	0	83	0	11
2019	Administration and operations	76	4	6	11	3	0	0	81	14	46
2019	Human resources	80	13	0	0	0	0	7	100	0	15
2019	Financial management	53	19	0	10	0	0	19	88	12	11
2019	Information technology	86	0	6	3	2	2	0	88	5	34
2019	Evaluation	66	0	11	0	22	0	0	66	22	11
2019	Policy	80	8	9	0	3	0	0	88	3	24
2019	Project management	76	8	8	4	4	0	1	84	8	55
2019	None of the above	74	8	4	8	6	0	0	81	15	27
2018	Client contact centre	86	0	0	0	0	5	9	100	0	16
2018	Communications or public affairs	72	15	2	2	0	2	7	96	2	39
2018	Administration and operations	67	4	9	12	4	0	4	74	16	51
2018	Human resources	76	10	14	0	0	0	0	86	0	19
2018	Financial management	58	8	15	7	7	0	7	70	14	20
2018	Information technology	85	6	3	0	3	0	3	94	3	26
2018	Evaluation	73	0	7	0	12	0	7	79	13	11
2018	Data sciences	74	19	0	0	6	0	0	94	6	11
2018	Policy	88	10	0	2	0	0	0	98	2	32
2018	Project management	72	15	2	3	5	0	2	89	9	54
2018	None of the above	76	3	3	3	9	0	6	84	13	25
2017	Client contact centre	75	17	0	0	0	0	8	100	0	10
2017	Communications or public affairs	76	7	3	4	0	4	7	92	4	29
2017	Science and technology	64	29	0	8	0	0	0	92	8	14
2017	Administration and operations	72	17	3	2	4	0	2	91	6	58
2017	Human resources	61	19	13	0	0	0	6	86	0	16
2017	Financial management	71	9	0	12	0	0	9	87	13	21
2017	Information technology	77	4	8	0	4	0	8	88	4	26
2017	Policy	79	16	0	0	0	5	0	100	0	19
2017	Project management	84	8	4	2	0	0	2	94	2	51
2017	None of the above	73	3	8	6	11	0	0	75	16	35

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	93	7	0	0	0	0	0	100	0	15
2020	Communications or public affairs	63	22	12	4	0	0	0	85	4	28
2020	Science and technology	87	7	0	0	0	0	7	100	0	13
2020	Administration and operations	59	25	7	2	3	0	5	88	5	64
2020	Human resources	77	17	0	0	0	0	6	100	0	18
2020	Financial management	71	13	0	8	8	0	0	85	15	14
2020	Information management	65	20	15	0	0	0	0	85	0	11
2020	Information technology	70	22	3	0	2	0	2	95	2	36
2020	Evaluation	66	16	17	0	0	0	0	83	0	12
2020	Policy	77	20	0	0	0	3	0	100	0	30
2020	Project management	79	21	0	0	0	0	0	100	0	64
2020	None of the above	74	17	8	0	0	0	0	92	0	34
2019	Communications or public affairs	58	23	7	4	8	0	0	81	12	26
2019	Science and technology	27	56	17	0	0	0	0	83	0	11
2019	Administration and operations	60	25	11	1	3	0	0	85	4	46
2019	Human resources	60	20	13	0	0	0	7	86	0	15
2019	Financial management	62	0	29	10	0	0	0	62	10	11
2019	Information technology	54	36	6	2	0	0	2	91	2	34
2019	Evaluation	31	18	18	22	11	0	0	49	33	11
2019	Policy	34	48	17	0	0	0	0	83	0	24
2019	Project management	50	26	18	2	4	0	0	76	6	55
2019	None of the above	67	18	10	4	0	0	0	85	4	27
2018	Client contact centre	76	10	0	5	0	0	9	94	6	16
2018	Communications or public affairs	43	30	12	4	9	0	4	75	13	38
2018	Administration and operations	54	23	12	4	7	0	0	77	11	51
2018	Human resources	48	38	7	4	4	0	0	86	8	19
2018	Financial management	44	18	28	7	4	0	0	62	10	20
2018	Information technology	54	29	11	3	0	0	3	86	3	26
2018	Evaluation	41	45	7	7	0	0	0	86	7	11
2018	Data sciences	50	44	0	6	0	0	0	94	6	12
2018	Policy	53	43	4	0	0	0	0	96	0	32
2018	Project management	53	26	16	1	2	0	2	80	3	54
2018	None of the above	66	19	12	0	0	0	3	88	0	25
2017	Client contact centre	35	49	8	0	0	0	8	91	0	10
2017	Communications or public affairs	52	20	17	7	3	0	0	72	10	29
2017	Science and technology	49	37	7	8	0	0	0	86	8	14
2017	Administration and operations	60	28	10	0	0	0	2	90	0	58
2017	Human resources	49	24	20	0	0	0	6	78	0	16
2017	Financial management	53	34	9	0	0	0	4	91	0	21
2017	Information technology	73	12	11	0	0	0	4	88	0	26
2017	Policy	58	42	0	0	0	0	0	100	0	19
2017	Project management	56	26	14	0	2	0	2	84	2	50
2017	None of the above	53	20	16	5	5	0	0	73	11	35

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	86	7	7	0	0	0	0	93	0	15
2020	Communications or public affairs	74	18	7	0	0	0	0	93	0	28
2020	Science and technology	71	15	7	0	0	0	7	93	0	13
2020	Administration and operations	60	21	7	2	5	0	5	85	7	63
2020	Human resources	76	4	5	0	10	0	5	84	11	20
2020	Financial management	79	6	0	8	8	0	0	85	15	14
2020	Information management	72	20	7	0	0	0	0	93	0	11
2020	Information technology	78	15	0	3	2	0	2	95	5	36
2020	Evaluation	66	19	7	0	9	0	0	85	9	12
2020	Policy	74	17	3	6	0	0	0	91	6	30
2020	Project management	72	20	5	3	0	0	0	92	3	63
2020	None of the above	73	7	12	8	0	0	0	80	8	33
2019	Communications or public affairs	58	14	4	16	4	4	0	75	20	27
2019	Science and technology	49	34	17	0	0	0	0	83	0	11
2019	Administration and operations	65	13	11	4	7	0	0	79	11	46
2019	Human resources	53	20	7	6	7	0	7	79	14	15
2019	Financial management	62	0	29	0	10	0	0	62	10	11
2019	Information technology	69	4	16	6	2	2	0	75	9	34
2019	Evaluation	49	11	17	11	11	0	0	60	22	11
2019	Policy	54	10	28	5	3	0	0	64	8	24
2019	Project management	51	28	9	8	4	0	0	79	12	54
2019	None of the above	54	24	2	20	0	0	0	77	20	27
2018	Client contact centre	62	14	15	0	0	0	9	83	0	16
2018	Communications or public affairs	49	27	8	7	5	0	4	79	13	38
2018	Administration and operations	47	21	12	14	6	0	0	68	21	51
2018	Human resources	49	26	15	4	7	0	0	75	11	18
2018	Financial management	48	18	18	17	0	0	0	65	17	20
2018	Information technology	48	35	8	9	0	0	0	83	9	26
2018	Evaluation	54	27	0	0	12	0	7	87	13	11
2018	Data sciences	71	6	11	12	0	0	0	77	12	12
2018	Policy	55	23	16	0	6	0	0	77	6	32
2018	Project management	58	21	7	7	5	0	2	81	12	54
2018	None of the above	60	15	6	6	9	0	3	77	16	25
2017	Client contact centre	60	0	32	0	0	0	8	65	0	10
2017	Communications or public affairs	55	20	18	7	0	0	0	75	7	29
2017	Science and technology	50	35	8	8	0	0	0	85	8	14
2017	Administration and operations	54	34	3	2	5	0	2	89	7	58
2017	Human resources	36	19	25	6	7	0	6	59	14	16
2017	Financial management	48	23	16	4	9	0	0	71	13	21
2017	Information technology	65	15	4	4	4	0	8	88	8	26
2017	Policy	52	38	11	0	0	0	0	89	0	19
2017	Project management	67	18	8	2	4	0	0	86	6	50
2017	None of the above	61	11	11	8	8	0	0	73	16	35

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	100	0	0	0	0	0	0	100	0	15
2020	Communications or public affairs	69	7	4	0	0	0	20	95	0	27
2020	Science and technology	71	22	0	0	0	0	7	100	0	13
2020	Administration and operations	56	12	3	2	0	0	27	94	2	65
2020	Human resources	71	9	0	0	0	0	21	100	0	20
2020	Financial management	49	7	0	8	0	0	36	88	12	14
2020	Information management	72	20	7	0	0	0	0	93	0	11
2020	Information technology	73	13	3	0	0	0	11	97	0	36
2020	Evaluation	63	17	0	0	0	0	20	100	0	11
2020	Policy	71	13	0	3	0	0	14	96	4	30
2020	Project management	76	12	2	0	3	0	8	95	3	64
2020	None of the above	58	11	3	0	3	0	25	92	4	34
2019	Communications or public affairs	61	8	2	0	4	0	25	91	5	26
2019	Science and technology	70	30	0	0	0	0	0	100	0	11
2019	Administration and operations	58	8	3	0	0	0	31	96	0	45
2019	Human resources	53	13	7	0	0	0	27	91	0	15
2019	Financial management	25	28	10	0	0	0	38	85	0	11
2019	Information technology	59	9	6	0	0	2	24	91	0	33
2019	Evaluation	60	0	0	11	7	0	22	78	22	11
2019	Policy	63	0	10	3	0	0	25	83	4	24
2019	Project management	54	13	7	2	2	0	21	86	5	54
2019	None of the above	55	13	0	4	4	0	24	90	10	27
2018	Client contact centre	55	5	5	5	0	0	29	85	8	15
2018	Communications or public affairs	43	17	6	4	0	0	31	86	5	38
2018	Administration and operations	33	14	4	5	0	3	41	84	10	50
2018	Human resources	48	21	0	0	7	0	24	91	9	19
2018	Financial management	28	18	4	7	0	0	44	82	12	20
2018	Information technology	49	21	8	3	0	0	19	86	4	26
2018	Evaluation	32	14	0	0	0	0	53	100	0	11
2018	Data sciences	50	17	0	0	0	0	33	100	0	12
2018	Policy	46	19	0	2	0	0	32	97	3	32
2018	Project management	46	12	9	1	0	0	32	85	2	54
2018	None of the above	55	18	3	0	0	0	24	96	0	25
2017	Client contact centre	59	9	0	0	0	0	32	100	0	10
2017	Communications or public affairs	58	11	7	0	0	0	23	90	0	29
2017	Science and technology	42	22	15	8	0	0	14	74	9	14
2017	Administration and operations	59	12	3	2	0	0	24	93	2	58
2017	Human resources	56	6	6	0	0	0	32	91	0	16
2017	Financial management	43	5	17	0	0	0	35	74	0	21
2017	Information technology	65	8	4	0	0	0	23	95	0	26
2017	Policy	57	16	6	0	0	0	21	93	0	19
2017	Project management	64	16	6	0	2	0	11	91	2	51
2017	None of the above	59	14	3	0	0	0	24	96	0	35

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	95	5	0	0	0	0	0	100	0	15
2020	Communications or public affairs	90	7	4	0	0	0	0	96	0	28
2020	Science and technology	76	15	9	0	0	0	0	91	0	13
2020	Administration and operations	72	18	5	3	0	0	3	92	3	64
2020	Human resources	79	10	0	0	5	0	5	95	5	20
2020	Financial management	71	6	8	0	0	8	8	91	0	14
2020	Information management	75	0	15	10	0	0	0	75	10	11
2020	Information technology	83	7	2	0	2	0	5	95	2	36
2020	Evaluation	91	9	0	0	0	0	0	100	0	12
2020	Policy	65	19	7	3	0	0	7	89	4	31
2020	Project management	81	14	0	2	2	0	2	97	3	64
2020	None of the above	70	22	5	0	0	0	3	94	0	34
2019	Communications or public affairs	67	16	0	12	0	0	4	87	13	26
2019	Science and technology	39	51	11	0	0	0	0	89	0	11
2019	Administration and operations	71	18	5	0	0	0	6	95	0	46
2019	Human resources	80	7	0	6	0	0	7	93	7	15
2019	Financial management	81	0	0	0	0	0	19	100	0	11
2019	Information technology	74	18	3	0	0	2	3	97	0	34
2019	Evaluation	89	11	0	0	0	0	0	100	0	10
2019	Policy	72	20	0	0	3	0	5	97	3	24
2019	Project management	78	11	5	0	4	0	2	91	4	55
2019	None of the above	70	14	12	0	0	0	4	87	0	27
2018	Client contact centre	71	15	5	0	0	0	9	94	0	16
2018	Communications or public affairs	70	17	2	7	0	0	4	91	7	38
2018	Administration and operations	64	13	8	11	0	0	4	80	12	51
2018	Human resources	68	21	8	0	0	0	4	92	0	19
2018	Financial management	72	18	0	7	0	0	4	93	7	20
2018	Information technology	76	8	5	0	0	0	11	94	0	26
2018	Evaluation	73	12	0	0	0	0	14	100	0	11
2018	Data sciences	51	42	0	6	0	0	0	94	6	12
2018	Policy	54	34	5	0	0	0	8	95	0	32
2018	Project management	66	17	9	2	2	0	3	86	5	52
2018	None of the above	72	25	0	0	0	0	3	100	0	25
2017	Client contact centre	68	0	0	0	0	0	32	100	0	10
2017	Communications or public affairs	75	18	7	0	0	0	0	93	0	28
2017	Science and technology	79	21	0	0	0	0	0	100	0	14
2017	Administration and operations	73	16	7	0	2	0	3	91	2	58
2017	Human resources	88	6	0	0	0	0	6	100	0	16
2017	Financial management	62	17	12	0	0	0	9	87	0	21
2017	Information technology	77	8	8	0	0	0	8	92	0	26
2017	Policy	61	22	17	0	0	0	0	83	0	19
2017	Project management	64	18	10	4	0	0	4	85	4	50
2017	None of the above	73	3	8	3	0	0	14	87	3	35

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	68	5	27	0	0	0	0	73	0	15
2020	Communications or public affairs	61	29	6	4	0	0	0	90	4	28
2020	Science and technology	83	9	0	9	0	0	0	91	9	13
2020	Administration and operations	60	24	8	3	4	0	1	85	7	65
2020	Human resources	90	10	0	0	0	0	0	100	0	20
2020	Financial management	62	8	8	8	8	0	8	75	17	14
2020	Information management	38	40	15	0	7	0	0	78	7	11
2020	Information technology	55	23	14	0	3	0	5	82	3	36
2020	Evaluation	56	18	27	0	0	0	0	73	0	11
2020	Policy	51	23	10	9	3	3	0	77	13	31
2020	Project management	71	16	5	5	3	0	0	87	8	63
2020	None of the above	72	12	12	3	0	0	0	84	3	34
2019	Communications or public affairs	72	8	12	4	0	0	4	84	4	27
2019	Science and technology	55	28	17	0	0	0	0	83	0	11
2019	Administration and operations	69	18	7	1	3	3	0	89	5	46
2019	Human resources	87	7	0	0	0	0	7	100	0	15
2019	Financial management	62	10	10	0	10	10	0	79	11	11
2019	Information technology	56	18	12	3	5	2	3	79	9	34
2019	Evaluation	69	13	7	0	11	0	0	82	11	11
2019	Policy	63	30	5	0	0	0	3	95	0	24
2019	Project management	62	16	5	13	4	0	0	78	17	55
2019	None of the above	60	20	4	8	8	0	0	80	16	27
2018	Client contact centre	61	20	0	0	10	0	9	89	11	16
2018	Communications or public affairs	62	16	12	4	0	0	6	83	4	38
2018	Administration and operations	59	20	5	8	6	0	1	80	14	51
2018	Human resources	72	17	4	4	4	0	0	89	8	19
2018	Financial management	65	15	0	17	0	0	4	83	17	20
2018	Information technology	64	6	14	11	0	0	5	74	12	26
2018	Evaluation	39	34	20	0	0	0	7	79	0	11
2018	Data sciences	61	23	17	0	0	0	0	83	0	12
2018	Policy	65	24	4	4	2	0	0	90	6	32
2018	Project management	57	20	14	3	6	0	0	77	10	54
2018	None of the above	57	19	9	3	6	0	6	80	10	25
2017	Client contact centre	60	8	0	23	0	0	8	75	25	10
2017	Communications or public affairs	70	17	3	7	0	0	3	90	7	29
2017	Science and technology	58	29	14	0	0	0	0	86	0	14
2017	Administration and operations	64	18	12	3	3	0	0	82	7	58
2017	Human resources	50	24	13	6	6	0	0	75	12	16
2017	Financial management	58	22	4	12	4	0	0	79	16	21
2017	Information technology	73	11	8	0	8	0	0	85	8	26
2017	Policy	57	38	0	0	5	0	0	95	5	19
2017	Project management	57	24	6	8	2	0	4	84	10	51
2017	None of the above	52	19	18	6	3	0	3	73	8	35

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	19	19	0	0	0	0	81	0	15
2020	Communications or public affairs	49	26	15	6	4	0	0	76	10	28
2020	Science and technology	51	18	13	9	9	0	0	69	18	13
2020	Administration and operations	36	35	13	13	3	0	0	71	16	65
2020	Human resources	59	21	10	5	5	0	0	80	10	20
2020	Financial management	43	21	29	8	0	0	0	64	8	14
2020	Information management	58	35	7	0	0	0	0	93	0	11
2020	Information technology	55	26	13	7	0	0	0	80	7	36
2020	Evaluation	35	47	18	0	0	0	0	82	0	11
2020	Policy	59	21	6	7	7	0	0	80	13	31
2020	Project management	50	23	12	11	2	0	2	75	13	64
2020	None of the above	58	21	11	6	3	0	0	79	9	34
2019	Communications or public affairs	48	34	14	4	0	0	0	82	4	27
2019	Science and technology	55	34	0	11	0	0	0	89	11	11
2019	Administration and operations	69	16	5	3	8	0	0	85	10	45
2019	Human resources	67	13	13	0	0	0	7	86	0	15
2019	Financial management	75	6	19	0	0	0	0	81	0	11
2019	Information technology	49	22	12	10	2	2	3	75	12	34
2019	Evaluation	71	7	11	11	0	0	0	78	11	11
2019	Policy	61	26	13	0	0	0	0	87	0	23
2019	Project management	59	25	9	3	4	0	0	84	7	55
2019	None of the above	47	20	21	4	8	0	0	67	12	27
2018	Client contact centre	47	38	5	5	0	5	0	89	5	16
2018	Communications or public affairs	36	29	20	7	4	0	4	67	12	38
2018	Administration and operations	41	31	23	5	0	0	0	72	5	51
2018	Human resources	62	31	0	0	7	0	0	93	7	19
2018	Financial management	48	32	10	10	0	0	0	79	10	20
2018	Information technology	65	19	8	5	3	0	0	84	8	26
2018	Evaluation	52	7	34	7	0	0	0	59	7	11
2018	Data sciences	39	33	27	0	0	0	0	73	0	12
2018	Policy	55	32	13	0	0	0	0	87	0	31
2018	Project management	52	32	4	8	2	0	2	86	10	53
2018	None of the above	60	30	6	0	0	0	3	93	0	25
2017	Client contact centre	75	0	25	0	0	0	0	75	0	10
2017	Communications or public affairs	51	35	3	3	4	0	3	89	7	29
2017	Science and technology	79	7	14	0	0	0	0	86	0	14
2017	Administration and operations	49	31	12	7	2	0	0	80	8	58
2017	Human resources	50	31	12	0	6	0	0	82	6	16
2017	Financial management	74	9	9	4	0	0	4	86	5	21
2017	Information technology	62	27	8	0	4	0	0	89	4	26
2017	Policy	53	32	16	0	0	0	0	84	0	19
2017	Project management	44	29	17	4	2	0	4	76	6	51
2017	None of the above	70	16	6	3	3	0	3	89	5	35

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	24	69	7	0	0	93	0	15
2020	Communications or public affairs	37	44	16	0	3	81	3	28
2020	Science and technology	54	32	13	0	0	87	0	13
2020	Administration and operations	34	42	14	8	3	76	11	65
2020	Human resources	33	31	36	0	0	64	0	20
2020	Financial management	22	57	21	0	0	79	0	14
2020	Information management	20	45	28	0	7	65	7	11
2020	Information technology	48	30	15	5	2	78	7	36
2020	Evaluation	10	42	48	0	0	52	0	11
2020	Policy	26	41	33	0	0	67	0	31
2020	Project management	31	43	20	5	2	74	6	63
2020	None of the above	36	44	11	9	0	80	9	34

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	19	40	27	14	0	0	59	14	15
2020	Communications or public affairs	29	22	28	21	0	0	51	21	28
2020	Science and technology	0	45	46	9	0	0	45	9	13
2020	Administration and operations	6	46	31	13	5	0	52	17	65
2020	Human resources	5	33	47	10	5	0	38	15	20
2020	Financial management	8	20	52	20	0	0	28	20	14
2020	Information management	10	52	38	0	0	0	62	0	11
2020	Information technology	15	37	34	12	2	0	52	15	36
2020	Evaluation	16	23	52	9	0	0	39	9	12
2020	Policy	17	19	45	16	3	0	36	19	31
2020	Project management	5	29	47	16	2	2	34	17	64
2020	None of the above	13	26	39	16	5	0	39	22	34
2019	Communications or public affairs	14	50	24	12	0	0	65	12	27
2019	Science and technology	0	55	34	11	0	0	55	11	11
2019	Administration and operations	21	35	34	8	2	0	56	10	46
2019	Human resources	7	22	50	14	7	0	29	21	14
2019	Financial management	10	34	38	19	0	0	43	19	11
2019	Information technology	16	39	30	13	2	0	55	15	34
2019	Evaluation	0	25	31	33	11	0	25	44	11
2019	Policy	6	42	49	3	0	0	48	3	24
2019	Project management	14	34	33	16	3	0	48	19	55
2019	None of the above	9	27	30	28	6	0	35	34	27
2018	Client contact centre	5	23	33	34	5	0	28	39	16
2018	Communications or public affairs	11	37	33	14	5	0	47	19	39
2018	Administration and operations	12	29	42	14	2	0	41	17	51
2018	Human resources	7	11	57	8	17	0	18	25	19
2018	Financial management	10	40	38	11	0	0	50	11	20
2018	Information technology	16	16	56	9	3	0	32	12	26
2018	Evaluation	7	59	14	20	0	0	66	20	11
2018	Data sciences	6	59	23	12	0	0	65	12	12
2018	Policy	0	41	44	15	0	0	41	15	32
2018	Project management	9	36	42	11	2	0	45	13	54
2018	None of the above	12	36	31	10	12	0	48	22	25
2017	Client contact centre	17	25	18	40	0	0	42	40	10
2017	Communications or public affairs	10	34	35	21	0	0	45	21	29
2017	Science and technology	0	48	15	37	0	0	48	37	14
2017	Administration and operations	8	30	35	19	7	0	39	26	58
2017	Human resources	0	6	56	19	19	0	6	38	16
2017	Financial management	16	40	26	9	9	0	57	17	21
2017	Information technology	19	26	35	16	4	0	45	20	26
2017	Policy	0	26	48	27	0	0	26	27	19
2017	Project management	4	27	39	20	10	0	31	30	51
2017	None of the above	8	30	29	27	6	0	38	33	35

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	7	7	51	28	7	0	35	14	15
2020	Communications or public affairs	7	30	31	10	23	0	32	36	28
2020	Science and technology	0	25	37	31	7	0	38	25	13
2020	Administration and operations	11	17	30	35	8	0	42	28	65
2020	Human resources	15	31	34	14	5	0	19	46	20
2020	Financial management	0	41	38	21	0	0	21	41	14
2020	Information management	10	20	35	28	7	0	35	30	11
2020	Information technology	7	14	37	17	24	0	42	21	35
2020	Evaluation	9	18	41	16	16	0	32	27	12
2020	Policy	9	22	49	10	10	0	20	31	31
2020	Project management	8	23	36	25	7	2	32	32	64
2020	None of the above	16	24	31	18	12	0	30	39	34
2019	Communications or public affairs	0	22	28	38	12	0	50	22	27
2019	Science and technology	17	39	17	27	0	0	27	56	11
2019	Administration and operations	9	19	33	19	20	0	39	28	44
2019	Human resources	13	27	46	13	0	0	13	40	15
2019	Financial management	10	21	41	27	0	0	27	31	10
2019	Information technology	10	23	42	10	15	0	25	33	34
2019	Evaluation	11	35	36	7	11	0	18	46	11
2019	Policy	6	32	42	13	8	0	20	38	24
2019	Project management	7	13	50	23	7	0	30	20	55
2019	None of the above	14	34	30	15	6	0	21	49	27
2018	Client contact centre	20	24	24	32	0	0	32	44	16
2018	Communications or public affairs	11	27	39	16	8	0	24	37	39
2018	Administration and operations	7	24	49	17	4	0	21	30	50
2018	Human resources	35	7	44	8	0	7	8	45	19
2018	Financial management	14	18	51	13	4	0	17	32	20
2018	Information technology	6	12	63	11	8	0	19	18	26
2018	Evaluation	12	7	29	37	14	0	52	20	11
2018	Data sciences	6	6	38	18	32	0	50	12	12
2018	Policy	0	34	49	5	12	0	17	34	32
2018	Project management	11	15	45	20	10	0	29	25	54
2018	None of the above	10	23	43	16	9	0	25	32	24
2017	Client contact centre	8	32	9	42	8	0	51	40	10
2017	Communications or public affairs	3	25	40	21	10	0	31	28	28
2017	Science and technology	7	45	21	7	20	0	27	52	14
2017	Administration and operations	10	25	29	30	5	0	35	36	58
2017	Human resources	25	38	31	0	6	0	6	63	16
2017	Financial management	9	23	18	45	5	0	50	32	20
2017	Information technology	8	16	42	19	15	0	34	24	26
2017	Policy	0	38	42	21	0	0	21	38	19
2017	Project management	8	22	37	25	8	0	33	30	51
2017	None of the above	14	27	22	29	8	0	37	41	35

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	28	45	7	19	0	0	73	19	15
2020	Communications or public affairs	45	37	8	7	0	4	85	7	28
2020	Science and technology	31	55	13	0	0	0	87	0	13
2020	Administration and operations	39	36	16	8	0	0	76	8	64
2020	Human resources	60	29	0	0	5	5	95	5	20
2020	Financial management	22	49	21	8	0	0	71	8	14
2020	Information management	60	20	20	0	0	0	80	0	11
2020	Information technology	55	31	6	8	0	0	86	8	36
2020	Evaluation	47	46	7	0	0	0	93	0	11
2020	Policy	20	54	12	10	3	0	75	13	31
2020	Project management	29	63	3	5	0	0	92	5	64
2020	None of the above	60	38	2	0	0	0	98	0	34
2019	Communications or public affairs	57	36	4	4	0	0	92	4	27
2019	Science and technology	55	34	11	0	0	0	89	0	11
2019	Administration and operations	47	30	15	7	1	0	77	8	46
2019	Human resources	53	34	0	6	0	7	93	7	15
2019	Financial management	43	38	10	10	0	0	81	10	11
2019	Information technology	53	38	3	0	3	2	93	3	34
2019	Evaluation	7	64	29	0	0	0	71	0	11
2019	Policy	39	36	14	5	3	3	77	8	24
2019	Project management	38	47	9	6	0	0	85	6	55
2019	None of the above	25	62	4	8	0	0	88	8	27
2018	Client contact centre	53	23	15	0	0	9	83	0	16
2018	Communications or public affairs	56	33	7	2	0	2	90	2	38
2018	Administration and operations	34	54	3	7	0	3	90	7	50
2018	Human resources	37	53	4	0	0	7	96	0	19
2018	Financial management	54	39	0	8	0	0	92	8	19
2018	Information technology	51	29	20	0	0	0	80	0	25
2018	Evaluation	39	41	7	12	0	0	80	12	11
2018	Data sciences	59	29	12	0	0	0	88	0	12
2018	Policy	34	52	10	0	4	0	86	4	32
2018	Project management	44	42	12	2	0	0	86	2	54
2018	None of the above	36	42	16	6	0	0	77	6	25
2017	Client contact centre	66	25	8	0	0	0	92	0	10
2017	Communications or public affairs	59	34	0	0	3	3	97	3	29
2017	Science and technology	52	21	14	14	0	0	73	14	14
2017	Administration and operations	46	42	10	0	2	0	88	2	58
2017	Human resources	32	49	12	7	0	0	81	7	16
2017	Financial management	59	28	9	0	5	0	86	5	20
2017	Information technology	50	47	4	0	0	0	96	0	26
2017	Policy	27	52	22	0	0	0	78	0	19
2017	Project management	52	36	4	4	2	2	90	6	50
2017	None of the above	46	30	24	0	0	0	76	0	35

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	26	14	12	0	0	73	12	15
2020	Communications or public affairs	41	26	16	12	3	3	69	15	28
2020	Science and technology	16	48	7	22	7	0	64	29	13
2020	Administration and operations	35	33	12	12	7	2	69	19	65
2020	Human resources	44	21	10	10	5	10	72	17	20
2020	Financial management	30	49	21	0	0	0	79	0	14
2020	Information management	40	30	10	10	0	10	78	11	11
2020	Information technology	49	38	10	3	0	0	87	3	36
2020	Evaluation	28	63	0	9	0	0	91	9	12
2020	Policy	30	32	12	19	3	3	64	23	31
2020	Project management	29	39	17	11	3	0	69	14	64
2020	None of the above	36	35	17	9	3	0	72	12	34

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	53	0	7	0	0	93	7	15
2020	Communications or public affairs	47	18	7	22	7	0	64	29	28
2020	Science and technology	47	25	15	7	7	0	71	13	13
2020	Administration and operations	41	26	17	9	8	0	67	17	65
2020	Human resources	59	20	0	5	10	5	84	16	20
2020	Financial management	43	28	8	21	0	0	71	21	14
2020	Information management	70	10	0	20	0	0	80	20	11
2020	Information technology	53	31	10	6	0	0	84	6	36
2020	Evaluation	50	32	9	0	9	0	82	9	12
2020	Policy	33	32	13	9	13	0	64	23	31
2020	Project management	37	38	11	8	6	0	75	15	64
2020	None of the above	44	38	10	7	0	0	83	7	34

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	61	19	12	7	0	0	81	7	15
2020	Communications or public affairs	54	27	16	0	0	3	84	0	28
2020	Science and technology	56	31	7	0	7	0	87	7	13
2020	Administration and operations	54	22	13	9	1	0	77	11	65
2020	Human resources	59	26	0	0	10	5	89	11	20
2020	Financial management	43	36	8	8	0	6	84	8	14
2020	Information management	60	30	0	10	0	0	90	10	11
2020	Information technology	68	23	0	5	0	3	94	6	35
2020	Evaluation	59	23	9	0	9	0	82	9	12
2020	Policy	59	23	10	2	3	3	84	6	31
2020	Project management	53	31	10	5	2	0	84	7	64
2020	None of the above	68	27	2	3	0	0	94	3	33

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	40	33	19	0	7	0	73	7	15
2020	Communications or public affairs	38	36	16	0	7	3	77	7	28
2020	Science and technology	16	48	20	15	0	0	64	15	13
2020	Administration and operations	29	38	14	13	5	2	69	17	65
2020	Human resources	39	41	0	10	5	5	84	16	20
2020	Financial management	16	53	8	14	0	8	75	16	13
2020	Information management	42	38	10	10	0	0	80	10	11
2020	Information technology	51	35	6	0	5	3	88	5	36
2020	Evaluation	32	59	0	0	9	0	91	9	12
2020	Policy	31	31	26	7	6	0	61	13	30
2020	Project management	29	40	20	11	0	0	69	11	64
2020	None of the above	33	39	19	9	0	0	72	9	34
2019	Communications or public affairs	36	32	12	16	4	0	69	20	27
2019	Science and technology	21	28	6	34	11	0	49	45	11
2019	Administration and operations	32	27	22	16	3	0	59	19	46
2019	Human resources	34	26	6	20	13	0	60	33	15
2019	Financial management	19	53	10	10	10	0	71	19	11
2019	Information technology	52	21	13	3	5	5	77	9	33
2019	Evaluation	7	42	18	22	11	0	49	34	11
2019	Policy	10	55	5	18	3	8	71	23	23
2019	Project management	29	33	16	15	7	0	62	22	55
2019	None of the above	17	37	32	12	2	0	54	14	27
2018	Client contact centre	5	61	15	14	5	0	66	19	16
2018	Communications or public affairs	27	41	20	11	0	2	69	11	39
2018	Administration and operations	18	34	18	22	5	3	54	28	50
2018	Human resources	7	61	8	8	10	7	73	19	19
2018	Financial management	27	51	7	7	0	7	84	8	20
2018	Information technology	42	44	9	5	0	0	86	5	26
2018	Evaluation	20	54	14	0	12	0	73	12	11
2018	Data sciences	27	38	12	17	6	0	65	23	12
2018	Policy	11	50	22	9	8	0	61	17	32
2018	Project management	26	35	16	13	10	0	61	23	54
2018	None of the above	9	44	25	12	10	0	53	22	25
2017	Client contact centre	26	17	8	25	23	0	43	49	10
2017	Communications or public affairs	28	40	17	11	0	3	71	11	29
2017	Science and technology	21	43	15	7	14	0	64	21	14
2017	Administration and operations	15	29	13	17	24	2	45	42	58
2017	Human resources	0	31	31	19	18	0	31	38	16
2017	Financial management	30	39	4	9	13	4	72	23	21
2017	Information technology	38	27	20	12	4	0	65	15	26
2017	Policy	16	52	11	17	0	5	71	18	19
2017	Project management	19	30	10	26	12	2	51	39	51
2017	None of the above	21	34	19	14	13	0	54	27	35

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	32	7	14	0	0	0	79	14	15
2020	Communications or public affairs	53	41	3	0	0	4	0	97	0	28
2020	Science and technology	40	31	16	7	7	0	0	71	13	13
2020	Administration and operations	41	39	2	14	3	2	0	81	17	65
2020	Human resources	59	36	5	0	0	0	0	95	0	20
2020	Financial management	26	61	13	0	0	0	0	87	0	14
2020	Information management	70	20	10	0	0	0	0	90	0	11
2020	Information technology	63	28	0	6	3	0	0	91	9	36
2020	Evaluation	35	58	7	0	0	0	0	93	0	12
2020	Policy	27	55	9	6	3	0	0	82	9	31
2020	Project management	40	43	9	7	0	2	0	84	7	64
2020	None of the above	41	43	5	5	0	3	2	88	6	34

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	19	12	21	0	0	0	67	21	15
2020	Communications or public affairs	56	33	4	3	0	4	0	93	3	28
2020	Science and technology	38	33	15	7	7	0	0	71	13	13
2020	Administration and operations	44	29	9	6	9	2	0	75	16	65
2020	Human resources	59	36	0	0	5	0	0	95	5	20
2020	Financial management	26	61	13	0	0	0	0	87	0	14
2020	Information management	50	50	0	0	0	0	0	100	0	11
2020	Information technology	55	28	11	0	6	0	0	83	6	36
2020	Evaluation	16	61	16	7	0	0	0	77	7	12
2020	Policy	27	41	20	9	3	0	0	68	12	31
2020	Project management	33	45	15	3	2	2	0	79	5	64
2020	None of the above	27	53	5	6	3	3	2	85	10	34

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	51	15	20	13	0	0	0	66	13	14
2020	Communications or public affairs	53	41	4	3	0	0	0	93	3	28
2020	Science and technology	38	31	17	13	0	0	0	69	13	13
2020	Administration and operations	34	43	9	6	3	2	3	81	9	65
2020	Human resources	43	36	21	0	0	0	0	79	0	20
2020	Financial management	26	53	21	0	0	0	0	79	0	14
2020	Information management	62	38	0	0	0	0	0	100	0	11
2020	Information technology	57	23	14	0	6	0	0	80	6	36
2020	Evaluation	25	59	0	7	0	0	9	92	8	12
2020	Policy	26	33	31	2	3	3	0	61	6	31
2020	Project management	33	36	23	7	0	2	0	70	7	64
2020	None of the above	50	27	11	3	0	3	6	84	4	34

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	53	14	26	7	0	0	0	67	7	15
2020	Communications or public affairs	55	34	0	0	0	4	7	100	0	28
2020	Science and technology	55	38	7	0	0	0	0	93	0	13
2020	Administration and operations	53	32	9	1	1	2	2	88	3	64
2020	Human resources	59	36	5	0	0	0	0	95	0	20
2020	Financial management	28	51	13	0	0	0	8	86	0	14
2020	Information management	70	30	0	0	0	0	0	100	0	11
2020	Information technology	63	28	3	3	0	0	3	94	3	36
2020	Evaluation	34	59	0	0	0	7	0	100	0	12
2020	Policy	55	36	6	2	0	0	0	92	2	31
2020	Project management	43	39	11	2	2	2	2	85	3	64
2020	None of the above	60	29	5	0	0	3	2	94	0	34

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	35	0	5	0	0	0	95	5	15
2020	Communications or public affairs	59	34	7	0	0	0	0	93	0	28
2020	Science and technology	77	9	13	0	0	0	0	87	0	13
2020	Administration and operations	59	18	8	8	0	7	1	83	8	65
2020	Human resources	74	26	0	0	0	0	0	100	0	20
2020	Financial management	50	36	13	0	0	0	0	87	0	14
2020	Information management	80	10	10	0	0	0	0	90	0	11
2020	Information technology	73	18	3	6	0	0	0	91	6	35
2020	Evaluation	58	27	8	0	0	8	0	92	0	11
2020	Policy	70	15	6	0	0	6	3	94	0	31
2020	Project management	65	22	10	2	1	0	0	88	3	64
2020	None of the above	68	24	0	2	0	3	2	97	3	34

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	43	28	21	8	0	0	0	72	8	14
2020	Communications or public affairs	45	36	12	0	4	0	4	84	4	28
2020	Science and technology	55	31	13	0	0	0	0	87	0	13
2020	Administration and operations	37	39	15	5	1	3	0	78	6	64
2020	Human resources	74	15	5	0	5	0	0	90	5	20
2020	Financial management	34	59	8	0	0	0	0	92	0	14
2020	Information management	52	28	20	0	0	0	0	80	0	11
2020	Information technology	60	20	11	6	0	3	0	83	6	36
2020	Evaluation	62	32	0	7	0	0	0	93	7	12
2020	Policy	33	43	9	15	0	0	0	76	15	31
2020	Project management	44	32	16	7	0	1	0	77	7	63
2020	None of the above	57	35	5	0	0	2	0	94	0	34

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	47	47	5	0	0	0	0	95	0	15
2020	Communications or public affairs	51	25	11	0	7	0	7	82	7	28
2020	Science and technology	48	29	9	13	0	0	0	78	13	13
2020	Administration and operations	42	34	8	9	4	3	0	78	14	65
2020	Human resources	79	16	0	0	5	0	0	95	5	20
2020	Financial management	41	38	13	8	0	0	0	79	8	14
2020	Information management	70	10	0	20	0	0	0	80	20	11
2020	Information technology	58	37	0	3	2	0	0	95	5	36
2020	Evaluation	59	32	9	0	0	0	0	91	0	12
2020	Policy	54	33	7	3	3	0	0	87	7	31
2020	Project management	50	37	8	2	3	0	0	87	5	64
2020	None of the above	67	25	5	3	0	0	0	92	3	34

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	60	28	12	0	0	0	0	88	0	15
2020	Communications or public affairs	67	23	7	0	0	0	4	93	0	28
2020	Science and technology	78	9	13	0	0	0	0	87	0	13
2020	Administration and operations	68	25	5	0	1	2	0	94	1	65
2020	Human resources	69	26	0	0	5	0	0	95	5	20
2020	Financial management	56	38	6	0	0	0	0	94	0	14
2020	Information management	80	20	0	0	0	0	0	100	0	11
2020	Information technology	64	25	5	3	0	0	3	92	3	36
2020	Evaluation	75	16	9	0	0	0	0	91	0	12
2020	Policy	64	19	10	3	0	3	0	86	4	31
2020	Project management	71	22	5	0	0	0	2	95	0	64
2020	None of the above	80	14	3	0	0	2	0	97	0	34

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	8	36	25	23	8	48	25	13
2020	Project management	21	38	21	21	0	59	21	19
2020	None of the above	29	63	0	9	0	91	9	13
2019	Administration and operations	14	38	12	24	12	59	28	10
2019	Information technology	29	33	11	17	11	69	19	10
2019	Project management	15	68	16	0	0	84	0	14

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	100	0	13
2020	Project management	95	5	19
2020	None of the above	100	0	13

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	8	32	14	16	29	0	41	45	13
2020	Project management	0	44	27	18	6	6	46	25	18
2020	None of the above	9	39	15	13	24	0	48	37	13

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	7	93	15
2020	Communications or public affairs	4	96	28
2020	Science and technology	0	100	13
2020	Administration and operations	8	92	64
2020	Human resources	5	95	20
2020	Financial management	8	92	14
2020	Information management	15	85	11
2020	Information technology	19	81	35
2020	Evaluation	9	91	12
2020	Policy	3	97	31
2020	Project management	5	95	64
2020	None of the above	7	93	34

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Client contact centre	7	93	15
2020	Communications or public affairs	7	93	28
2020	Science and technology	24	76	13
2020	Administration and operations	11	89	64
2020	Human resources	9	91	20
2020	Financial management	8	92	14
2020	Information management	17	83	11
2020	Information technology	22	78	36
2020	Evaluation	34	66	12
2020	Policy	10	90	31
2020	Project management	10	90	64
2020	None of the above	3	97	34
2019	Communications or public affairs	22	78	27
2019	Science and technology	11	89	11
2019	Administration and operations	22	78	45
2019	Human resources	6	94	15
2019	Financial management	10	90	11
2019	Information technology	7	93	34
2019	Evaluation	34	66	11
2019	Policy	29	71	24
2019	Project management	17	83	55
2019	None of the above	17	83	26
2017	Administration and operations	17	83	58
2017	Financial management	0	100	21
2017	Policy	27	73	19
2017	Project management	10	90	51
2017	None of the above	29	71	35
2014	Science and technology	24	76	35
2014	Administration and operations	15	85	92
2014	Information management	0	100	10
2014	None of the above	14	86	62

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	64	36	10
2017	Administration and operations	80	20	10
2014	Administration and operations	78	22	14

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2014	Administration and operations	73	18	9	0	0	0	0	91	0	11

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	69	26	5	0	0	0	0	95	0	15
2020	Communications or public affairs	59	34	4	0	0	0	3	96	0	27
2020	Science and technology	55	25	0	7	7	7	0	86	14	13
2020	Administration and operations	45	34	11	2	4	2	3	83	6	65
2020	Human resources	64	26	0	0	10	0	0	90	10	20
2020	Financial management	41	38	21	0	0	0	0	79	0	14
2020	Information management	38	42	0	0	0	0	20	100	0	11
2020	Information technology	58	28	8	0	3	0	3	88	3	36
2020	Evaluation	56	34	0	0	0	0	9	100	0	12
2020	Policy	44	27	19	7	0	0	4	73	7	30
2020	Project management	56	27	7	8	2	2	0	84	10	64
2020	None of the above	74	21	2	3	0	0	0	95	3	34

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	12	55	33	0	82	18	15
2020	Communications or public affairs	11	69	17	3	87	13	28
2020	Science and technology	13	71	15	0	84	16	13
2020	Administration and operations	19	65	15	0	77	23	65
2020	Human resources	20	74	0	5	79	21	20
2020	Financial management	20	72	8	0	78	22	14
2020	Information management	10	80	0	10	89	11	11
2020	Information technology	5	70	25	0	93	7	36
2020	Evaluation	32	68	0	0	68	32	12
2020	Policy	9	54	37	0	85	15	31
2020	Project management	11	64	25	0	86	14	64
2020	None of the above	9	74	11	6	89	11	34

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and operations	60	40	13

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	16	37	23	15	8	0	0	54	23	13

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and operations	0	15	31	21	8	0	25	20	39	13

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Client contact centre	62	18	0	0	0	7	14	100	0	15
2020	Communications or public affairs	36	25	4	14	4	0	18	74	22	28
2020	Science and technology	53	9	23	0	7	0	9	68	7	13
2020	Administration and operations	54	14	7	3	3	0	18	84	8	65
2020	Human resources	69	10	10	0	5	0	5	84	5	20
2020	Financial management	64	15	0	8	0	6	7	91	9	14
2020	Information management	42	30	0	0	0	0	28	100	0	11
2020	Information technology	58	20	3	8	2	0	8	86	11	36
2020	Evaluation	23	23	26	0	0	0	28	64	0	12
2020	Policy	65	13	6	3	3	3	7	86	7	31
2020	Project management	57	19	3	7	0	2	13	89	8	64
2020	None of the above	64	9	10	5	0	0	12	83	6	34
2019	Communications or public affairs	27	24	10	13	12	2	12	59	28	27
2019	Science and technology	79	21	0	0	0	0	0	100	0	11
2019	Administration and operations	56	12	5	9	7	0	12	76	18	45
2019	Human resources	60	13	13	13	0	0	0	73	13	15
2019	Financial management	37	15	19	10	10	0	10	58	21	11
2019	Information technology	44	18	20	0	6	2	10	70	7	34
2019	Evaluation	42	7	22	29	0	0	0	49	29	11
2019	Policy	45	20	5	14	3	0	13	75	20	24
2019	Project management	45	28	10	6	2	0	8	80	9	55
2019	None of the above	53	7	17	8	8	4	3	64	18	26
2018	Client contact centre	62	10	0	0	5	14	9	93	7	16
2018	Communications or public affairs	49	16	14	3	11	0	7	70	15	39
2018	Administration and operations	57	16	6	2	5	0	13	84	9	51
2018	Human resources	79	8	7	0	7	0	0	87	7	19
2018	Financial management	37	22	11	15	11	0	4	62	27	19
2018	Information technology	41	26	16	6	11	0	0	67	17	26
2018	Evaluation	46	12	12	7	0	0	22	75	9	11
2018	Data sciences	71	0	12	11	0	6	0	76	11	12
2018	Policy	66	11	9	0	0	0	15	90	0	31
2018	Project management	59	20	8	1	0	0	12	90	1	54
2018	None of the above	57	7	9	3	0	6	18	84	4	24

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Canadian Institutes of Health Research by Question 107. With which of the following communities do you most closely identify in relation to your current job?

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making