2020 Public Service Employee Survey Results for Canadian Nuclear Safety Commission by Question 112. In which province or territory do you work?

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 48 41 3 7 1 0 0 89 8 604
2020 Ontario (excluding National Capital Region) 48 40 5 8 0 0 0 87 8 86
2020 Quebec (excluding National Capital Region) 51 49 0 0 0 0 0 100 0 10

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 78 12 4 3 1 1 1 92 4 603
2020 Ontario (excluding National Capital Region) 79 15 4 2 0 0 0 94 2 86
2020 Quebec (excluding National Capital Region) 59 30 10 0 0 0 0 90 0 10
2017 National Capital Region 71 17 5 3 2 1 1 90 5 716
2017 Ontario (excluding National Capital Region) 68 23 5 2 2 0 2 92 3 62
2014 National Capital Region 77 15 3 3 1 0 0 92 4 586
2014 Ontario (excluding National Capital Region) 66 27 2 0 2 0 4 96 2 53

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 42 9 7 1 0 1 84 8 603
2020 Ontario (excluding National Capital Region) 49 32 12 5 2 0 1 81 7 85
2020 Quebec (excluding National Capital Region) 49 30 10 10 0 0 0 80 10 10
2019 National Capital Region 52 31 6 8 3 0 0 83 11 661
2019 Ontario (excluding National Capital Region) 63 29 3 3 3 0 0 92 5 74
2017 National Capital Region 49 35 5 7 4 0 0 84 11 716
2017 Ontario (excluding National Capital Region) 52 34 2 5 8 0 0 85 13 62
2014 National Capital Region 50 29 8 8 5 0 0 79 13 585
2014 Ontario (excluding National Capital Region) 41 32 15 8 4 0 0 74 11 53

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 45 36 8 8 1 0 1 82 10 598
2020 Ontario (excluding National Capital Region) 36 48 7 6 2 0 1 85 8 86
2020 Quebec (excluding National Capital Region) 29 61 10 0 0 0 0 90 0 10
2019 National Capital Region 40 36 10 9 4 0 0 76 14 659
2019 Ontario (excluding National Capital Region) 43 36 5 10 4 1 0 81 14 73
2018 National Capital Region 42 40 8 6 3 0 1 83 9 613
2018 Ontario (excluding National Capital Region) 33 46 8 12 1 0 0 79 14 79
2017 National Capital Region 47 37 6 8 2 0 0 84 10 717
2017 Ontario (excluding National Capital Region) 37 40 5 13 5 0 0 77 18 62
2014 National Capital Region 49 33 7 7 3 0 0 82 10 586
2014 Ontario (excluding National Capital Region) 38 32 13 8 10 0 0 70 17 53

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 55 34 6 5 0 0 0 89 5 599
2020 Ontario (excluding National Capital Region) 59 33 7 1 0 0 0 92 1 86
2020 Quebec (excluding National Capital Region) 20 49 20 10 0 0 0 70 10 10
2019 National Capital Region 58 30 6 3 2 0 1 89 5 658
2019 Ontario (excluding National Capital Region) 63 30 1 4 1 0 0 93 5 73
2017 National Capital Region 66 27 4 2 0 0 0 93 2 715
2017 Ontario (excluding National Capital Region) 65 27 3 3 2 0 0 92 5 62
2014 National Capital Region 69 23 4 2 1 0 0 93 3 586
2014 Ontario (excluding National Capital Region) 64 29 0 6 2 0 0 92 8 53

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 52 32 7 7 3 0 0 84 9 601
2020 Ontario (excluding National Capital Region) 53 35 8 4 0 0 0 88 4 85
2020 Quebec (excluding National Capital Region) 49 30 20 0 0 0 0 80 0 10
2019 National Capital Region 54 31 6 5 3 0 0 86 8 660
2019 Ontario (excluding National Capital Region) 58 30 4 5 1 1 0 89 7 74
2018 National Capital Region 57 29 7 4 2 0 0 86 7 613
2018 Ontario (excluding National Capital Region) 63 19 11 4 2 0 0 83 6 79
2017 National Capital Region 56 28 8 5 3 0 0 84 8 716
2017 Ontario (excluding National Capital Region) 45 39 6 8 2 0 0 84 10 62
2014 National Capital Region 52 29 10 6 3 0 0 81 9 586
2014 Ontario (excluding National Capital Region) 56 23 11 8 2 0 0 79 10 53

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 42 40 10 6 2 0 0 82 8 602
2020 Ontario (excluding National Capital Region) 41 42 13 3 1 0 0 83 5 86
2020 Quebec (excluding National Capital Region) 51 39 10 0 0 0 0 90 0 10
2019 National Capital Region 39 38 12 7 4 0 0 77 11 660
2019 Ontario (excluding National Capital Region) 51 29 12 3 5 0 0 80 8 74
2018 National Capital Region 39 41 11 7 3 0 0 80 9 610
2018 Ontario (excluding National Capital Region) 37 44 6 9 4 0 0 81 13 79
2017 National Capital Region 40 41 10 6 3 0 0 82 9 717
2017 Ontario (excluding National Capital Region) 31 50 10 6 3 0 0 81 10 62
2014 National Capital Region 34 42 10 9 4 0 0 76 13 586
2014 Ontario (excluding National Capital Region) 32 49 8 6 6 0 0 81 11 53

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 33 40 11 10 5 0 1 74 16 600
2020 Ontario (excluding National Capital Region) 39 41 13 7 0 0 0 80 7 86
2020 Quebec (excluding National Capital Region) 49 30 10 0 10 0 0 80 10 10
2019 National Capital Region 32 35 13 11 8 0 0 68 19 660
2019 Ontario (excluding National Capital Region) 36 31 22 7 3 1 0 68 10 72
2018 National Capital Region 32 32 17 11 7 0 0 64 19 611
2018 Ontario (excluding National Capital Region) 31 32 10 13 13 0 1 64 26 79
2017 National Capital Region 29 36 14 13 7 1 0 65 20 717
2017 Ontario (excluding National Capital Region) 19 42 13 15 11 0 0 61 26 62
2014 National Capital Region 28 32 16 14 10 0 0 60 24 586
2014 Ontario (excluding National Capital Region) 19 30 32 13 6 0 0 49 19 53

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 39 43 9 6 2 0 0 82 8 598
2020 Ontario (excluding National Capital Region) 41 45 11 4 0 0 0 86 4 86
2020 Quebec (excluding National Capital Region) 41 49 10 0 0 0 0 90 0 10
2019 National Capital Region 35 39 12 10 4 0 0 75 14 658
2019 Ontario (excluding National Capital Region) 40 34 15 10 0 1 0 75 10 72
2018 National Capital Region 38 37 13 7 4 0 0 75 11 614
2018 Ontario (excluding National Capital Region) 29 46 8 10 8 0 0 75 18 79
2017 National Capital Region 36 42 10 9 2 0 0 78 12 716
2017 Ontario (excluding National Capital Region) 27 48 5 11 8 0 0 76 19 62

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 58 30 6 4 1 0 0 89 5 599
2020 Ontario (excluding National Capital Region) 56 37 6 1 0 0 0 93 1 86
2020 Quebec (excluding National Capital Region) 39 61 0 0 0 0 0 100 0 10
2019 National Capital Region 51 35 7 5 3 0 0 85 8 658
2019 Ontario (excluding National Capital Region) 56 30 8 4 0 1 0 87 4 72
2018 National Capital Region 55 33 9 3 1 0 0 88 4 613
2018 Ontario (excluding National Capital Region) 60 27 8 4 1 0 0 87 5 79
2017 National Capital Region 50 36 8 4 2 0 0 86 6 716
2017 Ontario (excluding National Capital Region) 49 33 7 5 7 0 0 82 11 61
2014 National Capital Region 47 35 10 5 3 0 0 82 8 585
2014 Ontario (excluding National Capital Region) 39 36 11 6 8 0 0 75 13 53

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 38 37 11 9 4 0 0 76 13 603
2020 Ontario (excluding National Capital Region) 46 35 13 5 1 0 0 81 6 85
2020 Quebec (excluding National Capital Region) 30 39 20 0 10 0 0 70 10 10
2019 National Capital Region 37 36 12 10 6 0 0 73 16 660
2019 Ontario (excluding National Capital Region) 36 35 18 8 3 0 0 71 11 72
2018 National Capital Region 38 36 11 10 5 0 0 74 15 613
2018 Ontario (excluding National Capital Region) 39 27 15 12 8 0 0 66 19 79
2017 National Capital Region 37 35 14 8 6 0 0 72 14 715
2017 Ontario (excluding National Capital Region) 23 44 10 18 6 0 0 66 24 62

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 58 31 8 2 1 0 0 89 4 597
2020 Ontario (excluding National Capital Region) 59 27 11 2 1 0 0 86 4 85
2020 Quebec (excluding National Capital Region) 71 19 10 0 0 0 0 90 0 10
2019 National Capital Region 54 34 7 3 2 0 0 88 5 656
2019 Ontario (excluding National Capital Region) 64 24 11 0 1 0 0 87 1 71
2018 National Capital Region 56 29 11 3 1 0 0 85 4 605
2018 Ontario (excluding National Capital Region) 54 31 11 1 3 0 0 85 4 79
2017 National Capital Region 58 30 8 3 1 0 0 88 4 715
2017 Ontario (excluding National Capital Region) 54 29 13 2 2 0 0 84 3 61
2014 National Capital Region 64 25 8 2 1 0 0 89 3 586
2014 Ontario (excluding National Capital Region) 64 25 6 4 2 0 0 89 6 53

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 39 9 7 4 1 0 80 11 598
2020 Ontario (excluding National Capital Region) 40 40 16 2 1 0 0 80 4 86
2020 Quebec (excluding National Capital Region) 10 59 10 10 0 10 0 77 11 10
2019 National Capital Region 39 37 10 8 6 0 0 75 15 652
2019 Ontario (excluding National Capital Region) 44 36 14 6 1 0 0 79 7 72
2018 National Capital Region 36 39 12 8 4 0 0 76 12 611
2018 Ontario (excluding National Capital Region) 36 40 6 9 9 0 0 76 18 78
2017 National Capital Region 39 39 10 8 4 0 0 78 12 714
2017 Ontario (excluding National Capital Region) 26 49 13 7 5 0 0 75 11 61
2014 National Capital Region 27 44 10 12 7 0 0 71 19 586
2014 Ontario (excluding National Capital Region) 21 51 7 10 11 0 0 72 21 53

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 47 34 11 6 3 0 0 81 8 600
2020 Ontario (excluding National Capital Region) 38 36 18 6 2 0 0 74 8 85
2020 Quebec (excluding National Capital Region) 20 41 19 10 10 0 0 61 20 10
2019 National Capital Region 39 32 14 9 6 0 0 71 15 660
2019 Ontario (excluding National Capital Region) 38 40 13 7 3 0 0 78 10 71
2018 National Capital Region 44 29 14 9 4 0 0 73 13 610
2018 Ontario (excluding National Capital Region) 29 40 9 12 9 0 1 70 21 79
2017 National Capital Region 39 35 14 8 4 0 0 74 12 715
2017 Ontario (excluding National Capital Region) 28 39 18 10 5 0 0 67 15 61
2014 National Capital Region 34 33 14 11 7 0 0 68 18 586
2014 Ontario (excluding National Capital Region) 28 32 19 15 6 0 0 60 21 53

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 44 38 9 6 2 0 0 82 9 595
2020 Ontario (excluding National Capital Region) 41 44 13 2 0 0 0 85 2 84
2020 Quebec (excluding National Capital Region) 20 59 20 0 0 0 0 80 0 10
2019 National Capital Region 37 38 12 8 4 0 0 76 12 650
2019 Ontario (excluding National Capital Region) 40 36 13 4 5 0 1 77 10 74
2018 National Capital Region 37 37 12 10 3 0 0 75 13 608
2018 Ontario (excluding National Capital Region) 35 36 16 9 2 0 1 72 11 79
2017 National Capital Region 43 36 11 7 3 0 0 79 10 715
2017 Ontario (excluding National Capital Region) 30 44 15 7 3 0 2 75 10 61
2014 National Capital Region 37 38 11 8 6 1 0 76 14 584
2014 Ontario (excluding National Capital Region) 28 41 10 21 0 0 0 70 21 53

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 49 36 9 5 1 0 0 85 6 603
2020 Ontario (excluding National Capital Region) 57 34 7 2 0 0 0 91 2 86
2020 Quebec (excluding National Capital Region) 61 29 10 0 0 0 0 90 0 10
2019 National Capital Region 44 39 10 6 2 0 0 82 8 660
2019 Ontario (excluding National Capital Region) 52 40 3 4 1 0 0 92 5 74
2018 National Capital Region 43 39 11 5 1 0 0 83 7 613
2018 Ontario (excluding National Capital Region) 43 38 13 4 2 0 0 81 6 79
2017 National Capital Region 47 36 10 5 2 0 0 83 7 713
2017 Ontario (excluding National Capital Region) 49 29 10 8 3 0 0 79 11 61
2014 National Capital Region 45 37 9 6 2 0 0 83 8 585
2014 Ontario (excluding National Capital Region) 43 38 11 4 4 0 0 81 8 53

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 27 37 20 11 5 0 0 64 16 595
2020 Ontario (excluding National Capital Region) 37 34 23 4 1 0 1 72 5 86
2019 National Capital Region 36 36 17 8 3 0 0 71 11 654
2019 Ontario (excluding National Capital Region) 32 33 19 15 1 0 0 66 16 74
2018 National Capital Region 31 39 17 9 3 0 0 71 12 614
2018 Ontario (excluding National Capital Region) 36 24 28 6 6 0 0 60 12 79
2017 National Capital Region 36 39 15 6 3 0 1 75 10 717
2017 Ontario (excluding National Capital Region) 30 43 21 5 2 0 0 72 7 61
2014 National Capital Region 32 40 20 5 3 0 0 72 8 586
2014 Ontario (excluding National Capital Region) 30 43 23 4 0 0 0 73 4 53

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 6 19 40 23 10 1 0 33 26 604
2020 Ontario (excluding National Capital Region) 1 18 44 24 12 0 1 36 19 86
2020 Quebec (excluding National Capital Region) 0 20 51 20 0 0 9 22 22 10
2019 National Capital Region 8 20 37 24 9 0 1 34 29 660
2019 Ontario (excluding National Capital Region) 1 20 37 20 20 0 0 41 22 73
2018 National Capital Region 4 25 34 25 11 0 1 36 29 610
2018 Ontario (excluding National Capital Region) 10 23 40 17 9 0 1 26 34 79
2017 National Capital Region 6 19 38 24 10 1 3 35 26 710
2017 Ontario (excluding National Capital Region) 12 20 30 25 10 0 3 36 33 60
2014 National Capital Region 8 24 38 20 7 1 2 28 32 586
2014 Ontario (excluding National Capital Region) 8 19 34 30 7 0 2 38 27 53

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 3 11 21 39 22 2 2 63 15 605
2020 Ontario (excluding National Capital Region) 1 8 23 39 24 0 4 66 10 86
2020 Quebec (excluding National Capital Region) 0 10 30 30 10 10 9 50 13 10
2019 National Capital Region 8 12 24 33 19 2 1 55 21 655
2019 Ontario (excluding National Capital Region) 1 8 33 34 22 0 1 57 10 72
2018 National Capital Region 4 11 25 37 21 1 2 60 15 607
2018 Ontario (excluding National Capital Region) 6 22 19 31 23 0 0 54 28 79
2017 National Capital Region 3 10 22 34 23 3 5 62 14 708
2017 Ontario (excluding National Capital Region) 7 17 24 27 22 0 3 51 25 59
2014 National Capital Region 3 10 23 36 23 2 3 63 13 584
2014 Ontario (excluding National Capital Region) 6 8 21 43 17 2 4 64 14 53

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 13 25 33 19 8 1 1 27 39 601
2020 Ontario (excluding National Capital Region) 15 15 46 13 9 0 1 22 31 86
2020 Quebec (excluding National Capital Region) 10 20 30 30 0 0 9 33 33 10
2019 National Capital Region 13 25 33 19 8 1 1 28 38 660
2019 Ontario (excluding National Capital Region) 11 15 42 15 11 3 3 28 27 74
2018 National Capital Region 12 25 34 18 9 2 1 28 37 605
2018 Ontario (excluding National Capital Region) 8 24 31 30 5 1 1 36 32 78
2017 National Capital Region 11 21 33 20 11 1 3 32 34 711
2017 Ontario (excluding National Capital Region) 10 15 42 27 5 0 2 32 25 60
2014 National Capital Region 16 26 33 16 7 1 2 23 43 585
2014 Ontario (excluding National Capital Region) 13 19 32 24 7 2 2 33 34 53

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 7 14 39 27 10 1 1 38 22 598
2020 Ontario (excluding National Capital Region) 2 12 31 33 20 0 1 54 14 84
2020 Quebec (excluding National Capital Region) 10 10 30 20 20 0 9 44 22 10
2019 National Capital Region 4 12 37 32 15 0 1 47 16 658
2019 Ontario (excluding National Capital Region) 0 7 32 35 23 0 3 60 7 73
2018 National Capital Region 5 9 36 34 14 0 2 49 15 608
2018 Ontario (excluding National Capital Region) 4 6 32 34 20 1 3 56 10 79
2017 National Capital Region 3 13 34 31 16 1 2 48 17 706
2017 Ontario (excluding National Capital Region) 2 10 37 32 17 0 2 50 12 59
2014 National Capital Region 7 14 35 30 13 1 1 43 22 583
2014 Ontario (excluding National Capital Region) 4 4 37 34 19 2 0 55 8 52

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 13 22 31 23 10 1 1 33 36 602
2020 Ontario (excluding National Capital Region) 6 23 30 24 14 0 2 39 30 86
2020 Quebec (excluding National Capital Region) 10 10 51 20 0 0 9 22 22 10
2019 National Capital Region 15 20 29 20 13 1 2 34 36 658
2019 Ontario (excluding National Capital Region) 7 32 20 20 13 2 5 36 42 73
2018 National Capital Region 10 19 31 23 14 1 2 38 29 610
2018 Ontario (excluding National Capital Region) 15 22 23 26 12 0 2 39 37 78
2017 National Capital Region 11 18 28 25 14 2 3 41 30 709
2017 Ontario (excluding National Capital Region) 15 20 25 20 18 0 2 39 36 60
2014 National Capital Region 12 18 28 27 11 1 3 39 32 584
2014 Ontario (excluding National Capital Region) 10 19 36 21 13 0 2 34 29 53

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 6 13 26 34 16 2 3 53 20 601
2020 Ontario (excluding National Capital Region) 0 15 29 37 15 1 2 54 16 86
2020 Quebec (excluding National Capital Region) 0 20 10 41 0 20 9 57 29 10
2019 National Capital Region 7 15 26 30 17 2 2 50 24 661
2019 Ontario (excluding National Capital Region) 6 16 27 23 21 2 4 48 23 72
2018 National Capital Region 6 13 30 29 19 2 2 50 20 607
2018 Ontario (excluding National Capital Region) 7 29 14 31 12 4 2 46 39 78
2017 National Capital Region 4 12 27 29 20 3 5 53 18 711
2017 Ontario (excluding National Capital Region) 8 22 20 27 18 3 2 47 32 60
2014 National Capital Region 2 5 21 37 27 2 5 69 8 586
2014 Ontario (excluding National Capital Region) 4 2 36 36 15 4 4 55 6 53

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 11 19 35 21 10 2 1 32 31 599
2020 Ontario (excluding National Capital Region) 11 20 42 18 7 1 1 26 31 85
2020 Quebec (excluding National Capital Region) 0 20 30 30 0 10 9 38 25 10
2019 National Capital Region 11 19 35 22 10 1 1 33 31 657
2019 Ontario (excluding National Capital Region) 16 19 30 19 11 3 1 32 37 74
2018 National Capital Region 9 22 35 20 11 2 1 32 32 611
2018 Ontario (excluding National Capital Region) 12 25 32 23 6 2 0 30 38 78
2017 National Capital Region 8 18 34 22 12 3 4 36 28 711
2017 Ontario (excluding National Capital Region) 16 19 27 16 18 0 3 35 37 62
2014 National Capital Region 11 21 34 21 9 2 3 31 33 586
2014 Ontario (excluding National Capital Region) 10 23 36 23 5 0 4 29 34 53

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 2 9 33 37 17 1 1 55 12 604
2020 Ontario (excluding National Capital Region) 4 8 41 30 13 1 4 45 12 86
2020 Quebec (excluding National Capital Region) 10 10 41 29 0 10 0 32 23 10
2019 National Capital Region 8 18 35 23 14 1 1 38 27 660
2019 Ontario (excluding National Capital Region) 14 20 32 17 15 0 1 33 34 73
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 31 30 15 10 7 5 3 65 19 602
2020 Ontario (excluding National Capital Region) 24 34 22 7 2 2 7 65 10 86
2020 Quebec (excluding National Capital Region) 29 41 10 0 10 10 0 77 11 10
2019 National Capital Region 27 30 14 12 8 5 3 62 23 659
2019 Ontario (excluding National Capital Region) 27 42 17 7 3 4 0 73 10 74
2018 National Capital Region 25 32 15 12 6 5 4 63 20 610
2018 Ontario (excluding National Capital Region) 12 49 21 8 8 1 1 62 16 79
2017 National Capital Region 27 34 15 10 7 5 3 66 18 717
2017 Ontario (excluding National Capital Region) 27 39 13 5 10 5 2 71 16 62
2014 National Capital Region 28 31 16 11 10 2 2 62 22 585
2014 Ontario (excluding National Capital Region) 24 26 17 17 11 4 0 53 30 53

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 49 27 8 9 5 1 0 77 14 602
2020 Ontario (excluding National Capital Region) 41 41 10 6 1 1 0 83 7 85
2020 Quebec (excluding National Capital Region) 39 30 10 10 10 0 0 70 20 10
2019 National Capital Region 46 27 10 11 7 0 0 73 18 657
2019 Ontario (excluding National Capital Region) 49 30 5 13 3 0 0 79 16 74
2018 National Capital Region 41 31 8 13 6 0 0 72 20 612
2018 Ontario (excluding National Capital Region) 31 38 14 8 9 0 1 69 17 79
2017 National Capital Region 45 30 8 10 6 1 1 76 16 717
2017 Ontario (excluding National Capital Region) 39 39 6 8 8 0 0 77 16 62
2014 National Capital Region 39 30 11 12 8 0 0 70 20 585
2014 Ontario (excluding National Capital Region) 35 30 11 11 11 0 0 66 23 53

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 55 27 7 9 2 0 0 82 11 601
2020 Ontario (excluding National Capital Region) 50 37 9 2 1 0 0 87 4 86
2020 Quebec (excluding National Capital Region) 49 30 10 0 10 0 0 80 10 10
2019 National Capital Region 46 34 7 10 3 0 0 80 14 662
2019 Ontario (excluding National Capital Region) 47 42 1 8 1 0 0 89 10 73
2018 National Capital Region 47 35 8 8 3 0 0 82 10 612
2018 Ontario (excluding National Capital Region) 47 40 5 6 1 0 0 88 8 79
2017 National Capital Region 46 37 8 7 3 0 0 83 9 714
2017 Ontario (excluding National Capital Region) 42 32 11 5 10 0 0 74 15 62
2014 National Capital Region 42 37 9 8 4 0 0 78 12 585
2014 Ontario (excluding National Capital Region) 28 44 7 13 8 0 0 72 21 53

Question 22. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 49 35 7 6 2 1 0 85 8 591
2020 Ontario (excluding National Capital Region) 40 40 15 4 1 0 0 80 5 86
2020 Quebec (excluding National Capital Region) 39 30 20 10 0 0 0 70 10 10
2019 National Capital Region 42 39 11 5 3 0 0 82 8 658
2019 Ontario (excluding National Capital Region) 52 36 7 5 0 0 0 88 5 74
2018 National Capital Region 40 41 10 6 2 0 0 82 8 613
2018 Ontario (excluding National Capital Region) 39 41 9 8 3 0 0 81 10 78

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 54 22 7 5 4 5 3 83 10 603
2020 Ontario (excluding National Capital Region) 47 26 14 1 2 5 5 81 4 86
2020 Quebec (excluding National Capital Region) 20 29 20 0 10 10 10 62 13 10
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 61 24 8 2 2 1 1 87 4 603
2020 Ontario (excluding National Capital Region) 58 28 10 1 0 0 2 88 1 86
2020 Quebec (excluding National Capital Region) 30 30 30 0 0 0 9 67 0 10
2019 National Capital Region 56 26 10 3 1 1 3 85 5 661
2019 Ontario (excluding National Capital Region) 59 21 12 5 0 1 1 82 6 74

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 47 33 8 7 4 0 0 81 12 602
2020 Ontario (excluding National Capital Region) 50 33 12 4 1 0 0 84 5 85
2020 Quebec (excluding National Capital Region) 39 30 20 10 0 0 0 70 10 10
2019 National Capital Region 47 27 10 9 5 1 1 75 14 660
2019 Ontario (excluding National Capital Region) 49 25 11 9 5 0 0 75 15 74
2018 National Capital Region 42 35 11 6 4 1 0 78 11 609
2018 Ontario (excluding National Capital Region) 37 44 6 5 6 0 1 82 12 79
2017 National Capital Region 45 35 9 6 4 1 1 81 10 717
2017 Ontario (excluding National Capital Region) 44 34 8 8 6 0 0 77 15 62
2014 National Capital Region 42 33 10 10 5 0 0 75 15 585
2014 Ontario (excluding National Capital Region) 40 34 10 6 10 0 1 75 15 53

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 56 22 10 4 4 2 2 81 9 604
2020 Ontario (excluding National Capital Region) 61 21 14 2 0 0 1 84 2 86
2020 Quebec (excluding National Capital Region) 59 30 10 0 0 0 0 90 0 10

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 55 28 8 4 4 1 0 84 8 602
2020 Ontario (excluding National Capital Region) 55 34 9 1 0 0 1 89 1 86
2020 Quebec (excluding National Capital Region) 59 20 0 20 0 0 0 80 20 10
2019 National Capital Region 49 26 11 8 4 1 1 76 13 656
2019 Ontario (excluding National Capital Region) 56 24 7 11 1 1 0 81 12 74
2018 National Capital Region 47 32 10 6 3 2 0 81 9 608
2018 Ontario (excluding National Capital Region) 51 29 10 3 5 0 3 82 8 79
2017 National Capital Region 50 31 7 5 4 1 1 83 10 715
2017 Ontario (excluding National Capital Region) 39 34 16 8 3 0 0 73 11 62
2014 National Capital Region 47 30 9 8 5 0 1 78 13 585
2014 Ontario (excluding National Capital Region) 42 30 13 6 8 0 1 73 14 53

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 44 56 601
2020 Ontario (excluding National Capital Region) 41 59 85
2020 Quebec (excluding National Capital Region) 41 59 10

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 71 16 5 1 1 1 6 94 1 605
2020 Ontario (excluding National Capital Region) 70 19 3 2 1 1 3 93 4 86
2020 Quebec (excluding National Capital Region) 80 10 0 0 0 0 10 100 0 10

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 62 24 5 5 3 0 0 87 8 604
2020 Ontario (excluding National Capital Region) 62 23 12 3 0 0 0 85 3 86
2020 Quebec (excluding National Capital Region) 59 30 0 0 0 0 10 100 0 10
2019 National Capital Region 54 24 10 7 5 0 1 78 12 661
2019 Ontario (excluding National Capital Region) 50 31 11 4 1 1 1 83 6 74
2018 National Capital Region 50 29 9 7 5 1 0 79 12 609
2018 Ontario (excluding National Capital Region) 57 24 6 6 5 0 1 82 12 79
2017 National Capital Region 53 27 9 5 5 0 1 81 10 714
2017 Ontario (excluding National Capital Region) 48 27 8 10 6 0 0 76 16 62
2014 National Capital Region 50 28 9 7 5 0 0 78 13 585
2014 Ontario (excluding National Capital Region) 45 27 9 8 10 2 0 73 17 53
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 38 33 12 10 3 5 0 74 13 604
2020 Ontario (excluding National Capital Region) 45 33 14 2 1 5 0 82 4 86
2020 Quebec (excluding National Capital Region) 59 20 10 10 0 0 0 80 10 10
2019 National Capital Region 29 33 17 11 7 3 0 64 18 661
2019 Ontario (excluding National Capital Region) 36 29 17 9 1 7 0 70 12 74
2018 National Capital Region 32 35 15 12 4 2 0 68 17 615
2018 Ontario (excluding National Capital Region) 23 45 15 8 4 5 0 72 12 78
2017 National Capital Region 24 34 17 13 7 5 0 61 21 714
2017 Ontario (excluding National Capital Region) 27 29 18 13 8 5 0 59 22 62
2014 National Capital Region 21 32 18 17 8 4 0 56 26 586
2014 Ontario (excluding National Capital Region) 21 32 25 13 4 6 0 56 18 53

Question 32. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 32 35 16 11 5 1 0 68 16 605
2020 Ontario (excluding National Capital Region) 38 34 20 6 2 0 0 72 8 86
2020 Quebec (excluding National Capital Region) 59 20 10 10 0 0 0 80 10 10
2019 National Capital Region 24 34 17 15 8 2 0 59 23 659
2019 Ontario (excluding National Capital Region) 29 35 18 9 5 4 0 66 15 73
2018 National Capital Region 30 36 16 13 5 0 0 67 18 613
2018 Ontario (excluding National Capital Region) 30 39 15 10 4 3 0 70 14 79
2017 National Capital Region 25 36 18 12 8 2 0 61 20 715
2017 Ontario (excluding National Capital Region) 18 31 23 16 10 3 0 50 27 62
2014 National Capital Region 21 34 21 15 8 0 0 55 24 586
2014 Ontario (excluding National Capital Region) 15 36 23 21 6 0 0 51 27 53

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 26 33 19 14 6 2 0 60 20 602
2020 Ontario (excluding National Capital Region) 28 33 26 10 2 1 0 62 12 85
2019 National Capital Region 18 29 24 16 8 4 0 49 25 661
2019 Ontario (excluding National Capital Region) 20 25 25 17 7 5 0 48 25 74
2018 National Capital Region 21 37 19 14 5 2 0 60 20 611
2018 Ontario (excluding National Capital Region) 23 30 21 18 5 4 0 54 24 79
2017 National Capital Region 18 35 19 14 8 6 0 57 23 715
2017 Ontario (excluding National Capital Region) 16 27 26 18 5 8 0 47 25 62
2014 National Capital Region 14 33 23 18 9 3 0 49 28 586
2014 Ontario (excluding National Capital Region) 11 36 25 21 6 2 0 48 27 53

Question 34. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 31 39 14 11 4 1 0 70 15 603
2020 Ontario (excluding National Capital Region) 34 41 19 6 1 0 0 74 7 86
2020 Quebec (excluding National Capital Region) 49 20 20 10 0 0 0 70 10 10
2019 National Capital Region 22 33 18 17 8 2 0 57 25 661
2019 Ontario (excluding National Capital Region) 18 30 27 13 9 3 0 49 23 74
2018 National Capital Region 25 37 18 13 6 2 0 62 19 616
2018 Ontario (excluding National Capital Region) 25 32 15 14 13 1 0 58 27 79
2017 National Capital Region 24 35 18 12 7 3 0 61 20 714
2017 Ontario (excluding National Capital Region) 16 31 13 25 11 3 0 49 37 61
2014 National Capital Region 18 34 17 20 11 1 0 53 31 586
2014 Ontario (excluding National Capital Region) 11 34 25 21 10 0 0 45 30 53

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 31 31 22 9 2 4 1 66 12 604
2020 Ontario (excluding National Capital Region) 36 35 19 5 1 2 2 74 6 86
2020 Quebec (excluding National Capital Region) 30 29 20 0 20 0 0 59 20 10
2019 National Capital Region 36 27 17 9 3 7 1 69 13 657
2019 Ontario (excluding National Capital Region) 47 16 12 5 3 15 3 76 10 74
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 47 38 11 3 1 0 0 85 4 605
2020 Ontario (excluding National Capital Region) 36 44 14 5 0 0 0 81 5 85
2020 Quebec (excluding National Capital Region) 49 30 20 0 0 0 0 80 0 10
2019 National Capital Region 39 40 12 6 2 0 0 80 8 661
2019 Ontario (excluding National Capital Region) 44 39 9 8 0 0 0 83 8 74
2018 National Capital Region 44 39 12 4 1 0 0 83 5 608
2018 Ontario (excluding National Capital Region) 34 43 14 6 3 0 0 77 9 78
2017 National Capital Region 45 38 10 5 1 1 0 83 6 716
2017 Ontario (excluding National Capital Region) 35 42 11 8 3 0 0 77 11 62
2014 National Capital Region 44 36 11 5 3 1 0 81 8 586
2014 Ontario (excluding National Capital Region) 40 34 13 8 4 2 0 75 12 53

Question 37. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 25 40 16 15 2 2 0 66 17 601
2020 Ontario (excluding National Capital Region) 24 44 12 17 4 0 0 68 20 84
2020 Quebec (excluding National Capital Region) 20 41 10 10 0 10 9 75 13 10
2019 National Capital Region 15 35 20 21 7 2 0 51 29 660
2019 Ontario (excluding National Capital Region) 12 34 20 19 11 4 0 49 31 74

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 32 13 8 4 2 1 74 13 603
2020 Ontario (excluding National Capital Region) 39 34 17 4 4 1 1 75 7 85
2020 Quebec (excluding National Capital Region) 41 39 10 10 0 0 0 80 10 10
2019 National Capital Region 40 37 11 6 3 2 1 79 10 660
2019 Ontario (excluding National Capital Region) 39 45 7 4 3 1 1 86 7 74
2018 National Capital Region 44 37 8 7 2 1 1 83 9 612
2018 Ontario (excluding National Capital Region) 43 33 10 3 9 2 0 78 12 79
2017 National Capital Region 48 34 9 4 2 2 1 84 7 714
2017 Ontario (excluding National Capital Region) 39 37 11 6 3 2 2 78 10 62
2014 National Capital Region 49 35 8 3 3 2 1 86 7 586
2014 Ontario (excluding National Capital Region) 45 32 11 10 2 0 0 77 11 53

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 36 16 5 2 1 0 76 7 601
2020 Ontario (excluding National Capital Region) 42 35 21 1 1 0 0 77 2 86
2020 Quebec (excluding National Capital Region) 49 30 10 10 0 0 0 80 10 10
2019 National Capital Region 36 37 16 7 3 1 0 73 10 658
2019 Ontario (excluding National Capital Region) 39 43 8 7 1 1 0 83 8 73
2018 National Capital Region 40 39 13 5 2 0 0 79 8 609
2018 Ontario (excluding National Capital Region) 32 39 17 6 4 2 0 72 10 79

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 23 22 20 13 10 10 3 52 26 602
2020 Ontario (excluding National Capital Region) 28 24 22 12 2 8 4 59 16 86
2020 Quebec (excluding National Capital Region) 20 9 41 0 10 0 20 36 13 10
2019 National Capital Region 22 25 20 14 12 6 2 50 28 660
2019 Ontario (excluding National Capital Region) 19 25 21 11 7 15 2 53 21 74
2018 National Capital Region 21 24 20 14 11 8 2 50 28 612
2018 Ontario (excluding National Capital Region) 23 24 14 16 10 10 2 53 30 79
2017 National Capital Region 22 23 18 15 12 7 2 50 30 716
2017 Ontario (excluding National Capital Region) 21 16 27 13 16 3 3 40 31 62
2014 National Capital Region 21 23 16 15 14 9 1 49 33 586
2014 Ontario (excluding National Capital Region) 22 23 15 19 17 2 2 47 38 53

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 29 34 17 12 6 1 0 64 19 599
2020 Ontario (excluding National Capital Region) 28 29 15 18 8 0 1 58 26 85
2020 Quebec (excluding National Capital Region) 29 30 20 10 10 0 0 59 20 10
2019 National Capital Region 27 35 15 15 7 1 0 63 22 662
2019 Ontario (excluding National Capital Region) 23 34 19 11 11 1 1 59 22 74
2018 National Capital Region 33 36 13 12 5 1 0 69 18 612
2018 Ontario (excluding National Capital Region) 28 33 13 14 11 0 0 61 25 79
2017 National Capital Region 44 33 9 7 4 1 0 79 11 715
2017 Ontario (excluding National Capital Region) 26 26 19 16 10 2 2 53 27 62
2014 National Capital Region 36 33 11 11 7 1 0 70 19 586
2014 Ontario (excluding National Capital Region) 32 32 10 11 15 0 0 64 27 53

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 18 24 21 17 16 2 2 44 34 603
2020 Ontario (excluding National Capital Region) 22 23 19 21 12 1 2 47 34 86
2020 Quebec (excluding National Capital Region) 0 41 20 10 20 0 9 44 33 10
2019 National Capital Region 19 24 16 17 21 2 2 44 39 662
2019 Ontario (excluding National Capital Region) 22 19 16 20 19 3 1 42 41 74
2018 National Capital Region 20 28 15 18 17 1 2 49 36 612
2018 Ontario (excluding National Capital Region) 19 26 14 22 13 6 0 48 37 79
2017 National Capital Region 22 27 15 16 16 2 2 51 33 715
2017 Ontario (excluding National Capital Region) 21 16 18 23 18 2 3 39 42 62
2014 National Capital Region 19 22 16 18 21 2 3 43 40 586
2014 Ontario (excluding National Capital Region) 16 21 23 13 21 4 2 39 36 53

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 49 25 11 7 3 0 5 78 10 604
2020 Ontario (excluding National Capital Region) 42 36 13 4 0 1 5 83 4 86
2020 Quebec (excluding National Capital Region) 30 10 30 0 0 10 19 57 0 10
2019 National Capital Region 57 23 11 3 1 1 3 84 5 662
2019 Ontario (excluding National Capital Region) 61 25 7 3 1 0 3 89 4 74

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 55 25 12 4 1 0 3 83 5 604
2020 Ontario (excluding National Capital Region) 45 22 21 5 2 1 4 71 7 86
2020 Quebec (excluding National Capital Region) 30 20 10 10 0 10 19 71 14 10
2019 National Capital Region 48 26 13 6 3 2 2 77 9 660
2019 Ontario (excluding National Capital Region) 50 20 19 4 3 1 3 73 7 74

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 74 8 5 2 2 4 4 89 5 603
2020 Ontario (excluding National Capital Region) 68 10 8 1 0 8 5 89 1 85
2020 Quebec (excluding National Capital Region) 51 0 0 0 20 0 29 71 29 10
2019 National Capital Region 73 8 5 3 3 4 4 89 6 659
2019 Ontario (excluding National Capital Region) 76 12 4 0 1 4 3 94 1 73

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 77 10 3 1 1 1 8 95 2 603
2020 Ontario (excluding National Capital Region) 66 13 2 1 4 1 13 92 5 86
2020 Quebec (excluding National Capital Region) 41 10 10 0 0 10 29 83 0 10
2019 National Capital Region 81 5 2 1 0 2 9 97 1 660
2019 Ontario (excluding National Capital Region) 74 10 3 1 0 1 11 95 2 73

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 29 43 17 7 2 2 0 74 9 603
2020 Ontario (excluding National Capital Region) 23 48 20 5 1 1 1 74 6 86
2020 Quebec (excluding National Capital Region) 30 30 29 10 0 0 0 61 10 10
2019 National Capital Region 25 41 17 11 4 2 0 67 15 659
2019 Ontario (excluding National Capital Region) 26 46 19 4 3 3 0 74 7 74
2018 National Capital Region 29 36 19 10 4 1 0 67 13 612
2018 Ontario (excluding National Capital Region) 27 39 19 8 8 0 0 65 15 78
2017 National Capital Region 26 40 18 9 4 3 0 69 13 714
2017 Ontario (excluding National Capital Region) 25 28 31 7 7 3 0 54 14 61

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 40 10 7 1 1 0 82 8 603
2020 Ontario (excluding National Capital Region) 40 39 17 1 1 1 0 81 2 84
2020 Quebec (excluding National Capital Region) 59 20 10 0 10 0 0 80 10 10
2019 National Capital Region 38 39 13 6 2 1 0 78 9 657
2019 Ontario (excluding National Capital Region) 38 46 10 3 0 4 0 87 3 73
2018 National Capital Region 47 34 11 5 2 1 0 83 7 610
2018 Ontario (excluding National Capital Region) 53 32 7 5 1 1 0 86 6 79
2017 National Capital Region 44 38 10 4 2 2 0 84 6 713
2017 Ontario (excluding National Capital Region) 40 37 10 6 5 0 2 79 11 62
2014 National Capital Region 48 31 10 7 3 1 0 80 10 586
2014 Ontario (excluding National Capital Region) 40 41 13 4 2 0 0 81 6 53

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 54 31 8 5 2 1 0 85 6 603
2020 Ontario (excluding National Capital Region) 46 35 10 5 1 2 0 83 6 86
2020 Quebec (excluding National Capital Region) 49 30 10 0 10 0 0 80 10 10
2019 National Capital Region 45 33 13 4 1 3 0 82 5 659
2019 Ontario (excluding National Capital Region) 47 36 9 1 0 7 0 88 1 74
2018 National Capital Region 47 33 12 3 1 4 0 83 5 610
2018 Ontario (excluding National Capital Region) 44 33 13 5 3 1 0 78 9 79
2017 National Capital Region 48 31 12 3 1 4 0 82 5 714
2017 Ontario (excluding National Capital Region) 42 29 16 5 5 3 0 73 10 62
2014 National Capital Region 51 31 11 3 2 2 0 84 5 585
2014 Ontario (excluding National Capital Region) 49 36 6 2 4 4 0 88 6 53

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 58 29 7 3 1 2 0 89 4 604
2020 Ontario (excluding National Capital Region) 49 40 6 1 0 4 0 93 1 85

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 50 26 9 6 3 4 2 81 9 603
2020 Ontario (excluding National Capital Region) 49 27 12 5 2 4 1 80 7 85
2020 Quebec (excluding National Capital Region) 30 29 30 10 0 0 0 59 10 10

Question 49. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 58 30 6 4 1 0 0 89 6 604
2020 Ontario (excluding National Capital Region) 58 34 8 0 0 0 0 92 0 86
2020 Quebec (excluding National Capital Region) 70 30 0 0 0 0 0 100 0 10
2019 National Capital Region 51 35 9 3 2 0 0 85 5 660
2019 Ontario (excluding National Capital Region) 52 40 7 1 0 0 0 92 1 74
2018 National Capital Region 56 33 6 3 1 0 0 89 5 612
2018 Ontario (excluding National Capital Region) 51 39 6 3 1 0 0 90 4 79
2017 National Capital Region 51 35 8 4 2 0 0 86 6 717
2017 Ontario (excluding National Capital Region) 48 27 8 11 5 0 0 76 16 62
2014 National Capital Region 52 33 8 5 2 0 0 85 7 586
2014 Ontario (excluding National Capital Region) 47 38 8 6 2 0 0 85 8 53

Question 50. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 49 32 13 4 2 1 0 81 5 604
2020 Ontario (excluding National Capital Region) 52 33 13 2 0 0 0 85 2 86
2020 Quebec (excluding National Capital Region) 59 30 0 10 0 0 0 90 10 10
2019 National Capital Region 43 31 16 5 3 1 0 75 8 658
2019 Ontario (excluding National Capital Region) 48 32 11 9 0 0 0 80 9 74
2018 National Capital Region 47 33 13 5 3 0 0 80 8 607
2018 Ontario (excluding National Capital Region) 40 38 12 8 3 0 0 78 10 79
2017 National Capital Region 46 32 14 5 3 0 0 79 7 713
2017 Ontario (excluding National Capital Region) 52 19 16 6 6 0 0 71 13 62
2014 National Capital Region 40 37 13 7 3 0 0 77 10 586
2014 Ontario (excluding National Capital Region) 32 38 17 4 10 0 0 70 13 53

Question 51. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 47 35 12 5 1 0 0 82 6 596
2020 Ontario (excluding National Capital Region) 42 40 16 0 1 0 0 82 1 85
2020 Quebec (excluding National Capital Region) 59 20 10 10 0 0 0 80 10 10
2019 National Capital Region 39 36 14 8 2 0 0 75 11 657
2019 Ontario (excluding National Capital Region) 45 34 7 13 0 0 0 80 13 74
2018 National Capital Region 45 36 11 6 2 0 0 81 8 606
2018 Ontario (excluding National Capital Region) 36 43 9 10 3 0 0 78 13 78
2017 National Capital Region 44 36 12 6 2 0 0 80 9 715
2017 Ontario (excluding National Capital Region) 44 27 8 16 5 0 0 71 21 62
2014 National Capital Region 41 35 12 8 3 0 0 76 12 585
2014 Ontario (excluding National Capital Region) 26 44 15 13 2 0 0 70 15 53

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 26 18 7 5 1 1 69 13 602
2020 Ontario (excluding National Capital Region) 45 28 20 5 0 2 0 75 5 86
2020 Quebec (excluding National Capital Region) 51 10 20 10 0 0 9 67 11 10
2019 National Capital Region 34 27 18 12 6 3 0 62 19 661
2019 Ontario (excluding National Capital Region) 39 29 12 12 4 3 1 71 17 74
2018 National Capital Region 39 25 17 11 6 2 0 66 17 612
2018 Ontario (excluding National Capital Region) 37 28 18 11 6 0 0 65 18 79
2017 National Capital Region 36 27 15 10 6 3 1 67 17 715
2017 Ontario (excluding National Capital Region) 35 21 15 16 5 6 2 61 23 62
2014 National Capital Region 36 27 16 12 6 2 0 66 18 586
2014 Ontario (excluding National Capital Region) 35 34 15 6 4 6 0 74 10 53
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 National Capital Region 23 41 36 604
2020 Ontario (excluding National Capital Region) 21 43 36 86
2020 Quebec (excluding National Capital Region) 19 51 30 10
2019 National Capital Region 29 35 36 662
2019 Ontario (excluding National Capital Region) 23 46 31 74
2018 National Capital Region 23 39 38 616
2018 Ontario (excluding National Capital Region) 25 43 32 79
2017 National Capital Region 26 38 36 716
2017 Ontario (excluding National Capital Region) 29 39 32 62
2014 National Capital Region 23 40 37 586
2014 Ontario (excluding National Capital Region) 17 43 40 53

Question 54. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 National Capital Region 21 27 37 6 3 5 140
2020 Ontario (excluding National Capital Region) 28 45 16 6 5 0 18
2019 National Capital Region 13 20 40 7 15 5 189
2019 Ontario (excluding National Capital Region) 35 0 18 12 30 6 16
2018 National Capital Region 14 27 39 3 14 2 139
2018 Ontario (excluding National Capital Region) 25 34 25 5 0 10 20
2017 National Capital Region 17 24 31 5 16 6 188
2017 Ontario (excluding National Capital Region) 39 11 6 28 17 0 18
2014 National Capital Region 19 27 35 13 9999 5 133
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 11 89 604
2020 Ontario (excluding National Capital Region) 6 94 85
2019 National Capital Region 12 88 658
2018 National Capital Region 12 88 615
2018 Ontario (excluding National Capital Region) 17 83 78

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 69 31 63
2019 National Capital Region 64 36 79
2018 National Capital Region 52 48 76
2018 Ontario (excluding National Capital Region) 38 62 13

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 46 54 63
2019 National Capital Region 53 47 79
2018 National Capital Region 63 37 76

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Ontario (excluding National Capital Region) 0 100 13

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 63
2019 National Capital Region 0 100 79
2018 National Capital Region 0 100 76
2018 Ontario (excluding National Capital Region) 0 100 13

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 63

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Ontario (excluding National Capital Region) 0 100 13

Question 56g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 6 94 76

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 46 54 63
2019 National Capital Region 43 57 77
2018 National Capital Region 47 53 76

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 34 66 63
2019 National Capital Region 48 52 77
2018 National Capital Region 38 62 76
2018 Ontario (excluding National Capital Region) 54 46 13

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 48 52 63
2019 National Capital Region 55 45 77
2018 National Capital Region 44 56 76
2018 Ontario (excluding National Capital Region) 54 46 13

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 41 59 63
2019 National Capital Region 47 53 77
2018 National Capital Region 41 59 76
2018 Ontario (excluding National Capital Region) 54 46 13

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 37 63 63
2019 National Capital Region 44 56 77
2018 National Capital Region 34 66 76
2018 Ontario (excluding National Capital Region) 39 61 13

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 52 48 63
2019 National Capital Region 45 55 77
2018 National Capital Region 57 43 76
2018 Ontario (excluding National Capital Region) 53 47 13

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 35 65 63
2019 National Capital Region 31 69 77
2018 National Capital Region 38 62 76

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 63
2019 National Capital Region 0 100 77
2018 National Capital Region 0 100 76
2018 Ontario (excluding National Capital Region) 0 100 13

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 11 89 76

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 10 90 77
2018 National Capital Region 15 85 76

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 49 51 63
2019 National Capital Region 49 51 77
2018 National Capital Region 46 54 76
2018 Ontario (excluding National Capital Region) 54 46 13

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 25 75 63
2019 National Capital Region 28 72 77
2018 National Capital Region 23 77 76

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 16 84 63
2019 National Capital Region 11 89 77
2018 National Capital Region 11 89 76

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 51 49 63
2019 National Capital Region 60 40 77
2018 National Capital Region 53 47 75
2018 Ontario (excluding National Capital Region) 47 53 13

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 27 73 63
2019 National Capital Region 33 67 77
2018 National Capital Region 24 76 75

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 13 87 63
2019 National Capital Region 11 89 77
2018 National Capital Region 12 88 75

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 16 84 63
2019 National Capital Region 22 78 77
2018 National Capital Region 18 82 75

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 8 92 63
2019 National Capital Region 11 89 77
2018 National Capital Region 9 91 75

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 7 93 77

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 8 92 77
2018 National Capital Region 12 88 75

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 10 90 63
2019 National Capital Region 9 91 77
2018 National Capital Region 9 91 75

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 35 65 63
2019 National Capital Region 19 81 77
2018 National Capital Region 21 79 75

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 7 93 72
2018 National Capital Region 12 88 72

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 13 87 72
2018 National Capital Region 17 83 72

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 8 92 72

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 8 92 72

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 11 89 72
2018 National Capital Region 8 92 72
2018 Ontario (excluding National Capital Region) 0 100 10

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 7 93 72
2018 National Capital Region 11 89 72

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 11 89 72
2018 National Capital Region 10 90 72
2018 Ontario (excluding National Capital Region) 0 100 10

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 7 93 72
2018 National Capital Region 7 93 72
2018 Ontario (excluding National Capital Region) 0 100 10

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 11 89 72
2018 National Capital Region 12 88 72
2018 Ontario (excluding National Capital Region) 0 100 10

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 46 54 72
2018 National Capital Region 31 69 72

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 8 92 72

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 54 46 72
2018 National Capital Region 56 44 72

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Ontario (excluding National Capital Region) 0 100 10

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 63 37 72
2018 National Capital Region 55 45 72
2018 Ontario (excluding National Capital Region) 51 49 10

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 8 92 72
2018 Ontario (excluding National Capital Region) 0 100 10

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 National Capital Region 11 89 72
2018 National Capital Region 10 90 72
2018 Ontario (excluding National Capital Region) 0 100 10

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 19 17 14 8 6 29 8 56 22 601
2020 Ontario (excluding National Capital Region) 23 21 22 1 0 25 8 66 2 86
2020 Quebec (excluding National Capital Region) 10 20 10 10 0 49 0 60 20 10
2019 National Capital Region 19 16 17 11 8 23 7 50 27 661
2019 Ontario (excluding National Capital Region) 21 19 15 7 5 28 5 59 18 73
2018 National Capital Region 19 18 17 8 6 25 7 55 20 610
2018 Ontario (excluding National Capital Region) 23 27 17 3 8 19 4 64 13 79
2017 National Capital Region 17 16 18 8 6 28 7 51 21 715
2017 Ontario (excluding National Capital Region) 23 11 13 6 11 23 13 53 28 62
2014 National Capital Region 19 17 17 9 7 23 7 52 24 585
2014 Ontario (excluding National Capital Region) 15 19 19 10 17 13 8 42 34 53

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 39 31 14 6 4 6 1 75 11 605
2020 Ontario (excluding National Capital Region) 39 37 13 1 1 7 1 83 3 85
2020 Quebec (excluding National Capital Region) 59 20 10 0 0 10 0 89 0 10
2019 National Capital Region 35 30 14 8 5 6 1 70 14 660
2019 Ontario (excluding National Capital Region) 38 31 14 7 1 10 0 76 9 73
2018 National Capital Region 36 30 18 5 4 7 1 71 10 613
2018 Ontario (excluding National Capital Region) 32 39 12 5 5 6 1 77 11 78
2017 National Capital Region 33 31 16 8 3 9 1 71 12 715
2017 Ontario (excluding National Capital Region) 34 26 15 5 8 11 2 68 15 62
2014 National Capital Region 35 31 14 7 5 7 0 72 13 586
2014 Ontario (excluding National Capital Region) 24 30 17 11 8 8 2 60 21 53
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 8 92 603
2019 National Capital Region 7 93 660
2019 Ontario (excluding National Capital Region) 7 93 73
2018 National Capital Region 7 93 614
2018 Ontario (excluding National Capital Region) 13 87 79

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 33 67 49
2018 National Capital Region 29 71 42

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 84 16 49

Question 63c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Ontario (excluding National Capital Region) 0 100 10

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 49
2018 National Capital Region 0 100 42
2018 Ontario (excluding National Capital Region) 0 100 10

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 49
2018 Ontario (excluding National Capital Region) 0 100 10

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Ontario (excluding National Capital Region) 0 100 10

Question 63g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Ontario (excluding National Capital Region) 0 100 10

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 29 71 49
2018 National Capital Region 16 84 42

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 27 73 49
2018 National Capital Region 19 81 42

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 16 84 49
2018 National Capital Region 16 84 42
2018 Ontario (excluding National Capital Region) 0 100 10

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 53 47 49
2018 National Capital Region 41 59 42

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 33 67 49
2018 National Capital Region 29 71 42

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 42
2018 Ontario (excluding National Capital Region) 0 100 10

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 49
2018 National Capital Region 0 100 42

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 17 83 42

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 42
2018 Ontario (excluding National Capital Region) 0 100 10

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Ontario (excluding National Capital Region) 0 100 10

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 0 100 49
2018 National Capital Region 0 100 42
2018 Ontario (excluding National Capital Region) 0 100 10

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 16 84 49
2018 National Capital Region 12 88 42

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 22 78 49
2018 National Capital Region 26 74 42

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 15 85 42
2018 Ontario (excluding National Capital Region) 0 100 10

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 21 79 49

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Ontario (excluding National Capital Region) 0 100 10

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 42
2018 Ontario (excluding National Capital Region) 0 100 10

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Ontario (excluding National Capital Region) 0 100 10

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 59 41 49
2018 National Capital Region 59 41 42

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 41

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 41

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 41

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 13 87 41

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 16 84 41

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 41

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 50 50 41

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 0 100 41

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 National Capital Region 71 29 41

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 21 15 14 5 4 33 8 62 15 603
2020 Ontario (excluding National Capital Region) 21 27 19 0 0 23 9 71 0 86
2019 National Capital Region 23 15 16 5 3 29 9 61 13 661
2019 Ontario (excluding National Capital Region) 25 18 12 3 4 32 7 69 11 73
2018 National Capital Region 23 14 17 3 3 32 8 61 10 612
2018 Ontario (excluding National Capital Region) 26 22 13 1 6 28 3 70 11 79
2017 National Capital Region 20 14 16 3 2 38 7 61 9 715
2017 Ontario (excluding National Capital Region) 24 11 10 5 2 34 15 69 13 62
2014 National Capital Region 22 14 18 2 2 33 8 62 8 586
2014 Ontario (excluding National Capital Region) 15 26 15 6 2 21 15 64 12 53

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 43 30 10 7 2 7 1 79 10 601
2020 Ontario (excluding National Capital Region) 39 38 12 1 2 5 2 84 4 86
2020 Quebec (excluding National Capital Region) 30 49 10 0 0 10 0 89 0 10
2019 National Capital Region 42 26 14 5 3 9 2 76 8 661
2019 Ontario (excluding National Capital Region) 40 24 14 5 3 14 0 75 9 73
2018 National Capital Region 40 28 17 2 3 9 1 76 5 612
2018 Ontario (excluding National Capital Region) 32 33 11 10 3 11 0 73 14 79
2017 National Capital Region 38 29 15 2 2 14 1 78 5 713
2017 Ontario (excluding National Capital Region) 34 26 8 8 2 18 5 77 13 62
2014 National Capital Region 39 29 15 2 2 12 1 78 4 585
2014 Ontario (excluding National Capital Region) 26 40 4 10 2 15 4 81 14 53

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 0 7 21 29 36 7 0 8 69 14
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 30 15 9 4 0 1 72 13 602
2020 Ontario (excluding National Capital Region) 38 35 11 9 5 0 2 75 14 86
2020 Quebec (excluding National Capital Region) 39 30 20 0 10 0 0 70 10 10

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 60 23 10 4 2 0 1 84 6 601
2020 Ontario (excluding National Capital Region) 51 31 7 6 4 0 2 83 10 85
2020 Quebec (excluding National Capital Region) 49 30 10 10 0 0 0 80 10 10
2019 National Capital Region 51 25 12 6 4 0 1 78 10 657
2019 Ontario (excluding National Capital Region) 50 19 16 11 4 0 0 69 15 73
2018 National Capital Region 46 31 13 4 4 0 1 78 8 613
2018 Ontario (excluding National Capital Region) 40 21 20 11 8 0 0 61 19 78
2017 National Capital Region 44 28 15 6 3 1 4 75 9 710
2017 Ontario (excluding National Capital Region) 27 37 19 8 8 0 0 64 16 62

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 16 23 28 19 13 0 0 40 33 603
2020 Ontario (excluding National Capital Region) 16 28 34 15 6 0 1 45 21 86
2020 Quebec (excluding National Capital Region) 9 30 51 10 0 0 0 39 10 10
2019 National Capital Region 18 34 24 13 10 0 1 52 24 662
2019 Ontario (excluding National Capital Region) 22 31 23 13 8 0 3 55 22 73
2018 National Capital Region 17 29 29 15 9 0 1 46 25 614
2018 Ontario (excluding National Capital Region) 25 21 22 20 10 0 1 46 31 78
2017 National Capital Region 18 30 27 13 10 1 1 48 24 715
2017 Ontario (excluding National Capital Region) 15 34 26 11 13 2 0 49 25 62

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 22 33 23 13 7 0 1 56 20 599
2020 Ontario (excluding National Capital Region) 31 36 27 2 2 0 1 68 5 86
2020 Quebec (excluding National Capital Region) 19 30 41 10 0 0 0 49 10 10
2019 National Capital Region 29 36 19 9 6 1 1 66 15 659
2019 Ontario (excluding National Capital Region) 34 35 22 4 1 0 4 72 6 73
2018 National Capital Region 26 34 25 8 5 0 2 61 14 613
2018 Ontario (excluding National Capital Region) 41 24 19 13 2 0 1 65 15 78
2017 National Capital Region 26 36 21 11 4 1 2 64 15 712
2017 Ontario (excluding National Capital Region) 27 37 16 11 5 2 2 67 17 62

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 20 26 23 15 13 1 1 47 29 601
2020 Ontario (excluding National Capital Region) 25 32 20 17 5 1 1 58 22 85
2020 Quebec (excluding National Capital Region) 19 41 30 10 0 0 0 59 10 10
2019 National Capital Region 22 27 22 14 13 0 1 50 27 658
2019 Ontario (excluding National Capital Region) 26 29 16 17 10 0 3 56 27 73
2018 National Capital Region 25 29 22 14 9 0 1 54 24 611
2018 Ontario (excluding National Capital Region) 23 23 16 19 15 2 1 49 35 78
2017 National Capital Region 23 27 23 13 10 2 2 52 24 712
2017 Ontario (excluding National Capital Region) 19 31 22 11 15 2 0 51 26 62

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 38 28 17 7 7 0 2 68 15 597
2020 Ontario (excluding National Capital Region) 46 28 17 5 2 1 1 75 7 86
2019 National Capital Region 54 27 11 4 3 0 1 82 7 661
2019 Ontario (excluding National Capital Region) 43 22 23 5 3 0 4 67 8 72
2018 National Capital Region 46 28 16 6 2 0 2 75 8 609
2018 Ontario (excluding National Capital Region) 45 25 12 8 6 0 4 73 14 77
2017 National Capital Region 45 27 14 6 3 1 5 76 9 710
2017 Ontario (excluding National Capital Region) 36 32 16 8 5 2 2 70 13 62

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 23 30 22 14 10 0 0 54 24 602
2020 Ontario (excluding National Capital Region) 24 31 29 8 6 1 1 56 14 86
2020 Quebec (excluding National Capital Region) 30 19 30 20 0 0 0 49 20 10
2019 National Capital Region 38 33 15 8 6 0 1 72 13 659
2019 Ontario (excluding National Capital Region) 32 34 19 7 7 0 1 67 14 72
2018 National Capital Region 34 30 19 10 6 0 0 65 16 613
2018 Ontario (excluding National Capital Region) 40 29 16 6 8 0 1 70 14 79
2017 National Capital Region 31 34 20 9 5 1 1 66 14 711
2017 Ontario (excluding National Capital Region) 33 43 13 7 5 0 0 75 11 61

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 30 31 15 9 8 0 7 65 18 600
2020 Ontario (excluding National Capital Region) 33 25 21 8 6 0 7 62 15 85
2020 Quebec (excluding National Capital Region) 29 41 20 0 10 0 0 70 10 10

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 35 34 18 8 3 1 1 71 11 600
2020 Ontario (excluding National Capital Region) 36 39 16 6 0 0 2 77 6 85
2020 Quebec (excluding National Capital Region) 39 20 30 10 0 0 0 59 10 10
2019 National Capital Region 29 36 20 8 6 0 1 66 14 660
2019 Ontario (excluding National Capital Region) 31 44 12 7 4 1 1 77 11 74
2018 National Capital Region 29 32 24 9 3 0 1 63 13 607
2018 Ontario (excluding National Capital Region) 22 40 22 11 5 0 0 62 16 78
2017 National Capital Region 29 34 21 8 5 1 1 65 13 710
2017 Ontario (excluding National Capital Region) 21 41 21 10 5 2 0 63 15 61

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 26 39 20 9 5 0 1 65 15 595
2020 Ontario (excluding National Capital Region) 33 38 22 5 1 0 1 71 6 85
2020 Quebec (excluding National Capital Region) 19 61 0 20 0 0 0 80 20 10
2019 National Capital Region 26 35 20 11 6 0 1 62 18 659
2019 Ontario (excluding National Capital Region) 25 39 23 8 4 0 1 65 12 73
2018 National Capital Region 26 34 25 9 4 0 2 62 13 607
2018 Ontario (excluding National Capital Region) 19 38 21 11 10 0 1 58 21 78
2017 National Capital Region 25 35 24 9 4 1 1 62 14 710
2017 Ontario (excluding National Capital Region) 23 41 20 10 5 2 0 65 15 61

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 34 32 19 10 3 0 1 67 14 599
2020 Ontario (excluding National Capital Region) 27 41 25 5 0 1 1 70 5 85
2020 Quebec (excluding National Capital Region) 10 49 0 30 10 0 0 59 41 10
2019 National Capital Region 28 35 19 11 7 0 1 63 18 659
2019 Ontario (excluding National Capital Region) 35 29 20 9 4 1 1 66 14 74
2018 National Capital Region 31 31 21 12 5 0 1 62 17 611
2018 Ontario (excluding National Capital Region) 20 36 19 11 13 0 0 57 24 79
2017 National Capital Region 28 35 20 9 6 1 1 64 16 709
2017 Ontario (excluding National Capital Region) 25 34 20 11 10 0 0 59 21 61

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 42 26 17 7 6 0 1 70 13 596
2020 Ontario (excluding National Capital Region) 39 34 15 7 2 1 1 75 10 83
2020 Quebec (excluding National Capital Region) 59 10 10 10 10 0 0 70 20 10
2019 National Capital Region 42 25 17 7 8 1 0 68 15 659
2019 Ontario (excluding National Capital Region) 44 26 15 8 5 0 1 71 14 73

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 21 30 24 17 6 0 1 52 23 595
2020 Ontario (excluding National Capital Region) 19 27 32 14 7 0 1 46 21 85
2020 Quebec (excluding National Capital Region) 30 19 41 0 10 0 0 49 10 10

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 27 33 23 10 5 1 1 61 15 599
2020 Ontario (excluding National Capital Region) 21 36 29 10 1 1 1 59 12 85
2020 Quebec (excluding National Capital Region) 30 41 20 9 0 0 0 71 9 10
2019 National Capital Region 38 34 18 7 3 0 1 72 9 656
2019 Ontario (excluding National Capital Region) 36 32 20 3 4 1 3 72 7 73
2018 National Capital Region 33 31 22 10 2 0 1 65 13 606
2018 Ontario (excluding National Capital Region) 26 37 20 11 4 0 1 64 15 78
2017 National Capital Region 33 35 18 9 3 1 2 70 12 709
2017 Ontario (excluding National Capital Region) 26 39 25 8 2 0 0 66 10 61

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 48 31 13 4 2 0 2 81 6 590
2020 Ontario (excluding National Capital Region) 45 25 22 5 0 0 4 72 5 85
2020 Quebec (excluding National Capital Region) 49 41 10 0 0 0 0 90 0 10
2019 National Capital Region 60 23 10 3 2 0 1 84 5 656
2019 Ontario (excluding National Capital Region) 70 18 7 1 1 1 1 90 3 73
2018 National Capital Region 58 25 9 5 2 0 1 84 6 609
2018 Ontario (excluding National Capital Region) 67 17 5 6 3 0 3 86 9 78
2017 National Capital Region 61 23 9 3 2 0 2 86 5 710
2017 Ontario (excluding National Capital Region) 60 16 13 5 5 2 0 77 10 62

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 40 37 13 5 3 0 1 79 8 595
2020 Ontario (excluding National Capital Region) 34 41 15 6 2 0 1 76 8 85
2020 Quebec (excluding National Capital Region) 30 49 20 0 0 0 0 80 0 10

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 74 14 5 1 1 1 5 93 2 591
2020 Ontario (excluding National Capital Region) 71 17 6 1 0 0 5 92 1 84
2020 Quebec (excluding National Capital Region) 80 20 0 0 0 0 0 100 0 10
2019 National Capital Region 77 12 3 1 0 0 7 96 2 655
2019 Ontario (excluding National Capital Region) 76 11 6 1 0 0 6 93 1 71
2018 National Capital Region 73 17 5 1 0 0 4 93 2 607
2018 Ontario (excluding National Capital Region) 80 11 3 1 1 1 3 95 3 78

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 76 11 4 2 2 1 4 91 4 591
2020 Ontario (excluding National Capital Region) 79 10 4 1 1 0 6 94 3 85
2020 Quebec (excluding National Capital Region) 90 0 0 0 10 0 0 90 10 10
2019 National Capital Region 70 11 8 4 4 1 2 84 8 659
2019 Ontario (excluding National Capital Region) 72 10 6 3 4 4 1 87 7 72
2018 National Capital Region 69 15 6 3 4 1 3 87 7 607
2018 Ontario (excluding National Capital Region) 76 9 5 1 8 0 0 86 9 77
2017 National Capital Region 71 13 7 2 2 1 3 88 5 713
2017 Ontario (excluding National Capital Region) 71 15 5 2 6 0 2 87 8 62

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 61 26 9 2 1 1 2 88 3 592
2020 Ontario (excluding National Capital Region) 59 27 11 0 1 0 2 88 1 85
2020 Quebec (excluding National Capital Region) 49 41 0 0 10 0 0 90 10 10
2019 National Capital Region 48 31 12 4 3 0 1 80 7 656
2019 Ontario (excluding National Capital Region) 52 29 11 7 0 0 1 82 7 72
2018 National Capital Region 48 30 14 5 2 0 1 79 7 613
2018 Ontario (excluding National Capital Region) 51 33 6 6 3 0 0 85 9 78
2017 National Capital Region 50 31 11 4 2 0 2 83 6 711
2017 Ontario (excluding National Capital Region) 52 34 6 5 2 0 2 87 7 62

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 67 16 8 4 3 1 2 85 7 591
2020 Ontario (excluding National Capital Region) 67 20 7 2 0 1 2 90 2 84
2019 National Capital Region 57 19 11 5 5 0 1 78 11 656
2019 Ontario (excluding National Capital Region) 66 18 10 1 3 0 3 86 4 72
2018 National Capital Region 54 22 12 6 4 0 1 77 11 611
2018 Ontario (excluding National Capital Region) 44 31 15 3 6 1 0 75 9 78
2017 National Capital Region 59 19 10 5 5 0 2 80 10 712
2017 Ontario (excluding National Capital Region) 50 27 13 0 8 0 2 79 8 62

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 62 9 3 1 1 0 25 94 2 593
2020 Ontario (excluding National Capital Region) 58 17 4 0 0 1 21 95 0 83
2020 Quebec (excluding National Capital Region) 70 0 10 0 0 0 20 87 0 10
2019 National Capital Region 55 11 4 2 1 0 28 91 4 658
2019 Ontario (excluding National Capital Region) 60 15 5 0 0 0 20 93 0 71
2018 National Capital Region 52 11 5 2 1 0 28 88 4 613
2018 Ontario (excluding National Capital Region) 44 15 4 1 0 0 36 92 2 78
2017 National Capital Region 54 13 5 1 0 0 26 91 2 710
2017 Ontario (excluding National Capital Region) 57 11 6 0 0 0 26 91 0 62

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 72 16 5 2 1 0 5 92 2 602
2020 Ontario (excluding National Capital Region) 65 26 5 0 0 0 5 95 0 85
2019 National Capital Region 69 16 6 2 1 0 6 91 3 660
2019 Ontario (excluding National Capital Region) 66 26 4 0 0 0 4 96 0 72
2018 National Capital Region 66 19 6 1 0 0 8 92 2 610
2018 Ontario (excluding National Capital Region) 68 19 8 0 0 0 5 92 0 78
2017 National Capital Region 68 16 6 1 1 0 8 91 2 709
2017 Ontario (excluding National Capital Region) 61 21 8 2 2 0 6 88 3 62

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 75 16 3 2 2 1 2 93 4 603
2020 Ontario (excluding National Capital Region) 72 21 2 1 1 0 2 95 2 85
2020 Quebec (excluding National Capital Region) 70 20 0 10 0 0 0 90 10 10
2019 National Capital Region 69 14 6 4 3 1 2 86 8 660
2019 Ontario (excluding National Capital Region) 74 15 4 4 1 0 1 90 6 72
2018 National Capital Region 69 14 7 3 4 0 3 85 7 612
2018 Ontario (excluding National Capital Region) 78 12 6 4 0 0 0 90 4 78
2017 National Capital Region 70 13 7 3 3 0 4 86 6 711
2017 Ontario (excluding National Capital Region) 73 6 15 0 5 0 2 80 5 62

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 45 32 16 4 2 0 1 78 6 601
2020 Ontario (excluding National Capital Region) 44 33 14 2 2 1 4 80 5 85
2020 Quebec (excluding National Capital Region) 61 29 10 0 0 0 0 90 0 10
2019 National Capital Region 58 26 10 2 1 0 2 86 4 657
2019 Ontario (excluding National Capital Region) 57 31 10 0 1 0 1 89 1 72
2018 National Capital Region 50 31 12 3 2 0 3 83 5 612
2018 Ontario (excluding National Capital Region) 56 29 7 8 0 0 0 85 8 78
2017 National Capital Region 50 29 12 3 3 0 3 82 6 710
2017 Ontario (excluding National Capital Region) 45 29 19 0 5 2 0 75 5 62

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 28 45 18 5 2 1 0 74 7 602
2020 Ontario (excluding National Capital Region) 23 47 27 1 1 0 1 71 2 83
2020 Quebec (excluding National Capital Region) 30 49 10 10 0 0 0 80 10 10

Question 72. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 11 34 36 14 4 0 0 46 19 603
2020 Ontario (excluding National Capital Region) 13 38 38 9 0 1 1 52 9 85
2020 Quebec (excluding National Capital Region) 10 39 41 10 0 0 0 49 10 10
2019 National Capital Region 13 39 32 11 4 0 0 53 15 662
2019 Ontario (excluding National Capital Region) 21 31 36 8 4 0 0 52 12 74
2018 National Capital Region 15 37 33 11 3 1 0 52 14 614
2018 Ontario (excluding National Capital Region) 18 34 32 14 3 0 0 52 16 79
2017 National Capital Region 13 33 39 9 5 0 0 47 14 717
2017 Ontario (excluding National Capital Region) 6 47 32 6 8 0 0 53 15 62

Question 73. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 12 21 40 21 6 0 0 27 33 597
2020 Ontario (excluding National Capital Region) 1 20 47 19 11 1 1 30 22 85
2020 Quebec (excluding National Capital Region) 0 0 80 20 0 0 0 20 0 10
2019 National Capital Region 8 20 37 26 8 0 0 35 28 658
2019 Ontario (excluding National Capital Region) 8 7 43 29 12 0 1 41 15 73
2018 National Capital Region 8 15 41 25 10 0 0 36 23 610
2018 Ontario (excluding National Capital Region) 5 16 41 27 11 1 0 38 21 78
2017 National Capital Region 6 17 41 25 10 1 1 35 23 715
2017 Ontario (excluding National Capital Region) 5 18 47 21 7 0 2 28 23 61

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 58 34 5 2 0 1 0 93 2 602
2020 Ontario (excluding National Capital Region) 48 43 7 2 0 0 0 91 2 85
2020 Quebec (excluding National Capital Region) 41 59 0 0 0 0 0 100 0 10
2019 National Capital Region 45 38 10 4 1 1 0 84 5 658
2019 Ontario (excluding National Capital Region) 35 39 9 7 1 8 0 81 9 74
2018 National Capital Region 53 34 9 3 0 2 0 88 3 611
2018 Ontario (excluding National Capital Region) 50 37 6 1 3 2 0 90 4 79
2017 National Capital Region 46 40 7 2 2 2 0 88 4 716
2017 Ontario (excluding National Capital Region) 29 50 13 3 2 2 2 82 5 62

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 53 30 8 7 2 1 0 84 9 604
2020 Ontario (excluding National Capital Region) 47 43 7 2 1 0 0 89 4 85

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 49 21 9 10 8 2 1 72 18 604
2020 Ontario (excluding National Capital Region) 42 29 12 15 1 0 1 71 17 84
2020 Quebec (excluding National Capital Region) 41 39 20 0 0 0 0 80 0 10

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 59 21 10 4 2 3 1 84 6 600
2020 Ontario (excluding National Capital Region) 49 31 13 3 0 0 4 83 4 84
2020 Quebec (excluding National Capital Region) 41 49 0 0 0 10 0 100 0 10

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 41 32 14 7 4 2 0 75 11 604
2020 Ontario (excluding National Capital Region) 40 43 12 5 0 1 0 83 5 85
2020 Quebec (excluding National Capital Region) 41 39 10 10 0 0 0 80 10 10
2019 National Capital Region 30 39 15 10 5 2 0 70 15 658
2019 Ontario (excluding National Capital Region) 31 40 12 10 3 4 0 74 13 73
2018 National Capital Region 35 38 15 8 3 1 0 74 11 613
2018 Ontario (excluding National Capital Region) 33 40 15 8 4 0 0 73 12 79
2017 National Capital Region 25 44 13 11 4 2 0 71 15 714
2017 Ontario (excluding National Capital Region) 24 42 11 5 15 3 0 68 20 62

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 62 31 5 1 0 0 0 93 2 604
2020 Ontario (excluding National Capital Region) 52 36 7 5 0 0 0 88 5 84
2020 Quebec (excluding National Capital Region) 80 20 0 0 0 0 0 100 0 10

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 63 28 6 3 0 0 0 91 3 599
2020 Ontario (excluding National Capital Region) 49 38 8 5 0 0 0 87 5 85
2020 Quebec (excluding National Capital Region) 80 20 0 0 0 0 0 100 0 10

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 57 28 11 3 0 0 1 86 3 600
2020 Ontario (excluding National Capital Region) 46 38 13 2 0 0 0 85 2 84
2020 Quebec (excluding National Capital Region) 39 51 10 0 0 0 0 90 0 10

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 67 24 6 2 1 1 1 92 3 602
2020 Ontario (excluding National Capital Region) 53 38 7 2 0 0 0 90 2 83
2020 Quebec (excluding National Capital Region) 49 41 0 0 0 10 0 100 0 10

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 73 16 4 1 0 5 1 94 1 598
2020 Ontario (excluding National Capital Region) 63 20 2 0 1 10 4 96 1 84
2020 Quebec (excluding National Capital Region) 70 20 0 0 0 10 0 100 0 10

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 70 23 4 2 0 1 0 94 2 604
2020 Ontario (excluding National Capital Region) 53 40 6 1 0 0 0 93 1 85
2020 Quebec (excluding National Capital Region) 51 41 0 0 0 0 9 100 0 10

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 59 22 7 7 4 0 0 82 11 603
2020 Ontario (excluding National Capital Region) 51 32 13 1 0 0 2 85 1 84
2020 Quebec (excluding National Capital Region) 51 30 19 0 0 0 0 81 0 10

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 72 21 6 1 1 0 0 93 1 603
2020 Ontario (excluding National Capital Region) 60 34 5 0 0 1 0 95 0 85
2020 Quebec (excluding National Capital Region) 61 10 20 0 0 0 9 78 0 10

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 34 41 7 12 4 1 0 76 17 109
2019 National Capital Region 34 43 8 13 1 2 0 78 14 106

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 99 1 109

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 23 43 8 17 9 0 0 66 26 108
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 9 91 602
2020 Ontario (excluding National Capital Region) 18 82 84

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 9 91 602
2020 Ontario (excluding National Capital Region) 17 83 84
2020 Quebec (excluding National Capital Region) 10 90 10
2019 National Capital Region 13 87 662
2019 Ontario (excluding National Capital Region) 12 88 72
2017 National Capital Region 12 88 712
2017 Ontario (excluding National Capital Region) 15 85 62
2014 National Capital Region 10 90 585
2014 Ontario (excluding National Capital Region) 13 87 53

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 45 55 55
2020 Ontario (excluding National Capital Region) 42 58 14

Question 90. Were any workplace accommodation measures implemented?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 78 22 55
2020 Ontario (excluding National Capital Region) 57 43 14
2019 National Capital Region 83 17 82
2017 National Capital Region 85 15 88
2014 National Capital Region 85 15 59

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 63 28 0 9 0 0 0 91 9 43
2019 National Capital Region 62 26 6 6 0 0 0 88 6 68
2017 National Capital Region 57 29 3 9 3 0 0 86 12 74
2014 National Capital Region 74 16 2 8 0 0 0 90 8 50

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 56 25 7 4 2 3 3 86 6 601
2020 Ontario (excluding National Capital Region) 48 29 8 1 0 6 7 89 1 86
2020 Quebec (excluding National Capital Region) 20 39 30 0 0 10 0 66 0 10
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 7 76 15 1 91 9 605
2020 Ontario (excluding National Capital Region) 13 71 14 2 85 15 86
2020 Quebec (excluding National Capital Region) 0 81 10 9 100 0 10

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2020 National Capital Region 66 34 44
2020 Ontario (excluding National Capital Region) 82 18 11

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 48 19 14 12 7 0 0 67 19 43
2020 Ontario (excluding National Capital Region) 18 64 9 0 9 0 0 82 9 11

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 25 11 5 16 20 0 23 47 47 44
2020 Ontario (excluding National Capital Region) 9 55 9 9 9 0 9 70 20 11

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 National Capital Region 59 12 7 4 2 3 13 84 8 601
2020 Ontario (excluding National Capital Region) 55 17 6 1 0 5 16 91 1 86
2020 Quebec (excluding National Capital Region) 41 0 0 10 0 0 49 80 20 10
2019 National Capital Region 58 14 9 5 4 1 9 80 10 658
2019 Ontario (excluding National Capital Region) 63 12 8 3 0 3 11 87 3 73
2018 National Capital Region 58 11 6 6 5 2 11 80 12 613
2018 Ontario (excluding National Capital Region) 67 10 4 4 3 1 11 88 8 79
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