2020 Public Service Employee Survey Results for Office of the Secretary to the Governor General by Question 106.1. Occupational category (variable derived from question 106)

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	55	36	0	9	0	0	91	9	11
2020	Administration and Foreign Services	41	47	3	7	3	0	88	9	75
2020	Administrative Support	30	60	10	0	0	0	90	0	10
2020	Operational	36	55	0	0	0	9	100	0	11

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	82	0	9	9	0	0	0	82	9	11
2020	Administration and Foreign Services	73	25	1	0	0	0	0	99	0	75
2020	Administrative Support	80	20	0	0	0	0	0	100	0	10
2020	Operational	45	27	0	18	0	0	9	80	20	11
2017	Administration and Foreign Services	59	31	4	4	0	0	1	91	4	68
2014	Administration and Foreign Services	69	19	4	5	1	1	0	89	7	72
2014	Administrative Support	64	18	9	0	9	0	0	82	9	11
2014	Operational	54	38	0	0	0	0	8	100	0	13

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	45	36	18	0	0	0	82	0	11
2020	Administration and Foreign Services	30	41	12	12	3	3	72	15	74
2020	Administrative Support	30	50	20	0	0	0	80	0	10
2020	Operational	36	45	0	0	9	9	90	10	11
2019	Administration and Foreign Services	48	30	11	7	4	0	78	11	73
2019	Operational	54	23	15	8	0	0	77	8	13
2019	Other occupational category	55	42	0	0	2	0	98	2	16
2017	Administration and Foreign Services	50	32	1	13	3	0	83	16	68
2014	Administration and Foreign Services	42	43	5	6	4	0	85	10	71
2014	Administrative Support	55	9	27	0	9	0	64	9	11
2014	Operational	23	54	15	8	0	0	77	8	13

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	36	9	27	18	9	0	0	45	27	11
2020	Administration and Foreign Services	30	36	14	12	7	0	1	67	19	74
2020	Administrative Support	50	40	0	0	10	0	0	90	10	10
2020	Operational	45	36	9	0	0	0	9	90	0	11
2019	Administration and Foreign Services	25	40	22	6	3	3	1	68	9	72
2019	Operational	38	31	15	15	0	0	0	69	15	13
2019	Other occupational category	79	8	0	10	2	0	0	87	13	16
2018	Administration and Foreign Services	22	39	18	15	5	0	1	62	21	74
2018	Administrative Support	30	40	10	0	10	0	10	78	11	10
2017	Administration and Foreign Services	32	30	15	13	3	0	6	67	17	68
2014	Administration and Foreign Services	40	34	16	5	4	0	0	75	9	72
2014	Administrative Support	36	45	9	9	0	0	0	82	9	11
2014	Operational	15	62	8	0	0	0	15	91	0	13

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	55	36	0	9	0	0	91	9	11
2020	Administration and Foreign Services	43	39	8	5	4	1	82	9	75
2020	Administrative Support	50	30	10	10	0	0	80	10	10
2020	Operational	45	36	9	9	0	0	82	9	11
2019	Administration and Foreign Services	42	35	14	7	1	0	77	8	71
2019	Operational	33	42	17	8	0	0	75	8	12
2019	Other occupational category	55	34	2	0	8	0	90	8	16
2017	Administration and Foreign Services	56	37	3	3	1	0	93	4	68
2014	Administration and Foreign Services	48	35	4	8	4	0	84	12	72
2014	Administrative Support	64	9	27	0	0	0	73	0	11
2014	Operational	46	46	8	0	0	0	92	0	13

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	18	18	27	18	18	0	0	36	36	11
2020	Administration and Foreign Services	44	29	11	11	5	0	0	73	16	75
2020	Administrative Support	40	30	20	0	10	0	0	70	10	10
2020	Operational	27	45	18	9	0	0	0	73	9	11
2019	Administration and Foreign Services	47	30	4	15	4	0	0	77	19	73
2019	Operational	38	38	0	15	8	0	0	77	23	13
2019	Other occupational category	37	26	26	8	2	0	0	63	10	16
2018	Administration and Foreign Services	36	31	8	14	10	0	1	68	24	73
2017	Administration and Foreign Services	50	19	10	14	5	0	1	70	19	68
2014	Administration and Foreign Services	48	25	12	8	5	0	1	74	14	72
2014	Administrative Support	36	36	18	0	0	9	0	80	0	11
2014	Operational	23	54	23	0	0	0	0	77	0	13

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	45	55	0	0	0	0	0	100	0	11
2020	Administration and Foreign Services	28	44	8	13	7	0	0	72	20	75
2020	Administrative Support	20	50	10	10	10	0	0	70	20	10
2020	Operational	9	64	18	9	0	0	0	73	9	11
2019	Administration and Foreign Services	38	41	5	11	4	0	0	79	15	73
2019	Operational	23	62	15	0	0	0	0	85	0	13
2019	Other occupational category	61	29	0	2	0	8	0	97	3	16
2018	Administration and Foreign Services	37	44	4	8	7	0	0	81	15	73
2018	Administrative Support	50	10	0	0	30	0	10	67	33	10
2017	Administration and Foreign Services	61	21	9	7	1	0	0	82	9	68
2014	Administration and Foreign Services	53	26	14	1	5	0	0	80	7	72
2014	Administrative Support	27	36	18	9	9	0	0	64	18	11
2014	Operational	15	62	23	0	0	0	0	77	0	13

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	27	45	9	9	9	0	73	18	11
2020	Administration and Foreign Services	23	51	9	9	8	0	73	17	75
2020	Administrative Support	40	20	30	0	10	0	60	10	10
2020	Operational	18	73	9	0	0	0	91	0	11
2019	Administration and Foreign Services	36	37	10	14	4	0	73	18	73
2019	Operational	31	46	8	15	0	0	77	15	13
2019	Other occupational category	51	21	8	16	5	0	71	21	16
2018	Administration and Foreign Services	20	43	12	14	11	0	63	24	74
2018	Administrative Support	30	50	10	0	10	0	80	10	10
2017	Administration and Foreign Services	42	40	9	6	1	1	84	8	68
2014	Administration and Foreign Services	43	22	19	12	4	0	65	16	72
2014	Administrative Support	45	0	18	18	18	0	45	36	11
2014	Operational	8	54	38	0	0	0	62	0	13

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	18	27	36	9	9	0	45	18	11
2020	Administration and Foreign Services	24	37	9	19	11	0	61	29	75
2020	Administrative Support	50	40	10	0	0	0	90	0	10
2020	Operational	27	18	45	9	0	0	45	9	11
2019	Administration and Foreign Services	29	37	12	14	8	0	66	22	73
2019	Operational	38	23	31	0	8	0	62	8	13
2019	Other occupational category	57	29	11	0	3	0	86	3	15
2018	Administration and Foreign Services	24	46	14	3	12	1	71	15	74
2017	Administration and Foreign Services	38	36	15	10	2	0	74	12	68

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	73	27	0	0	0	0	100	0	11
2020	Administration and Foreign Services	40	43	7	4	7	0	83	11	75
2020	Administrative Support	50	40	10	0	0	0	90	0	10
2020	Operational	45	27	0	18	0	9	80	20	11
2019	Administration and Foreign Services	47	34	11	4	4	0	81	8	73
2019	Operational	46	46	8	0	0	0	92	0	13
2019	Other occupational category	53	37	8	2	0	0	90	2	16
2018	Administration and Foreign Services	46	41	1	7	5	0	86	12	74
2018	Administrative Support	50	30	20	0	0	0	80	0	10
2017	Administration and Foreign Services	54	37	4	3	1	0	91	4	68
2014	Administration and Foreign Services	57	28	10	1	4	0	85	5	72
2014	Administrative Support	64	18	18	0	0	0	82	0	11
2014	Operational	15	77	8	0	0	0	92	0	13

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	45	36	9	0	9	0	82	9	11
2020	Administration and Foreign Services	25	43	12	12	8	0	68	20	75
2020	Administrative Support	40	20	20	0	20	0	60	20	10
2020	Operational	36	36	18	9	0	0	73	9	11
2019	Administration and Foreign Services	42	32	10	8	8	0	74	17	72
2019	Operational	31	54	15	0	0	0	85	0	13
2019	Other occupational category	51	29	0	8	13	0	79	21	16
2018	Administration and Foreign Services	22	45	11	9	14	0	66	23	74
2018	Administrative Support	40	20	0	20	10	10	67	33	10
2017	Administration and Foreign Services	41	41	9	4	4	0	82	9	68

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	91	9	0	0	0	100	0	11
2020	Administration and Foreign Services	40	37	15	3	5	77	8	75
2020	Administrative Support	40	40	10	0	10	80	10	10
2020	Operational	55	27	18	0	0	82	0	11
2019	Administration and Foreign Services	56	30	7	4	3	86	7	71
2019	Operational	54	46	0	0	0	100	0	13
2019	Other occupational category	75	21	2	2	0	95	2	16
2018	Administration and Foreign Services	52	36	5	4	3	88	7	73
2018	Administrative Support	50	20	10	0	20	70	20	10
2017	Administration and Foreign Services	66	24	7	1	1	90	3	68
2014	Administration and Foreign Services	70	19	7	3	1	89	4	72
2014	Administrative Support	45	36	18	0	0	82	0	11
2014	Operational	58	42	0	0	0	100	0	12

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	64	36	0	0	0	0	100	0	11
2020	Administration and Foreign Services	28	45	9	8	9	0	73	17	75
2020	Administrative Support	30	40	10	10	10	0	70	20	10
2020	Operational	18	64	18	0	0	0	82	0	11
2019	Administration and Foreign Services	42	32	15	10	0	0	75	10	71
2019	Operational	15	46	31	8	0	0	62	8	13
2019	Other occupational category	32	29	10	24	5	0	61	29	16
2018	Administration and Foreign Services	24	35	15	18	7	1	60	25	74
2018	Administrative Support	50	20	10	10	10	0	70	20	10
2017	Administration and Foreign Services	38	38	15	6	3	0	77	9	68
2014	Administration and Foreign Services	39	36	10	14	1	0	75	15	72
2014	Administrative Support	36	27	27	9	0	0	64	9	11
2014	Operational	8	62	23	8	0	0	69	8	13

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	64	27	9	0	0	0	0	91	0	11
2020	Administration and Foreign Services	27	41	15	9	8	0	0	68	17	75
2020	Operational	18	55	18	9	0	0	0	73	9	11
2019	Administration and Foreign Services	38	32	14	12	4	0	0	70	16	73
2019	Operational	46	38	8	8	0	0	0	85	8	13
2019	Other occupational category	67	5	18	8	2	0	0	71	10	16
2018	Administration and Foreign Services	37	34	11	12	7	0	0	70	19	74
2018	Administrative Support	50	20	10	0	20	0	0	70	20	10
2017	Administration and Foreign Services	52	25	14	4	3	1	0	78	8	68
2014	Administration and Foreign Services	48	27	11	11	3	0	0	75	14	72
2014	Administrative Support	36	18	27	9	0	0	9	60	10	11
2014	Operational	15	54	31	0	0	0	0	69	0	13

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	27	36	27	0	9	0	64	9	11
2020	Administration and Foreign Services	23	51	5	15	5	0	74	20	74
2020	Administrative Support	40	40	10	0	10	0	80	10	10
2020	Operational	55	45	0	0	0	0	100	0	11
2019	Administration and Foreign Services	39	33	16	10	3	0	71	13	70
2019	Operational	38	54	8	0	0	0	92	0	13
2019	Other occupational category	55	32	10	0	2	0	87	2	16
2018	Administration and Foreign Services	24	42	9	14	11	0	66	24	74
2018	Administrative Support	60	20	10	0	10	0	80	10	10
2017	Administration and Foreign Services	47	43	3	6	0	1	91	6	68
2014	Administration and Foreign Services	43	28	14	11	4	0	71	15	72
2014	Administrative Support	27	55	18	0	0	0	82	0	11
2014	Operational	31	46	15	8	0	0	77	8	13

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	82	18	0	0	0	100	0	11
2020	Administration and Foreign Services	31	49	9	7	4	80	11	75
2020	Administrative Support	40	40	10	0	10	80	10	10
2020	Operational	45	27	27	0	0	73	0	11
2019	Administration and Foreign Services	47	32	13	6	3	79	8	72
2019	Operational	55	27	18	0	0	82	0	11
2019	Other occupational category	61	26	2	0	10	87	10	16
2018	Administration and Foreign Services	32	45	9	5	8	77	14	74
2018	Administrative Support	50	10	0	20	20	60	40	10
2017	Administration and Foreign Services	57	30	6	7	0	87	7	68
2014	Administration and Foreign Services	54	32	8	3	3	86	5	72
2014	Administrative Support	36	36	18	0	9	73	9	11
2014	Operational	46	46	8	0	0	92	0	13

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	9	18	9	45	18	0	27	64	11
2020	Administration and Foreign Services	39	32	15	11	4	0	71	15	75
2020	Administrative Support	40	20	40	0	0	0	60	0	10
2020	Operational	55	36	9	0	0	0	91	0	11
2019	Administration and Foreign Services	37	33	15	8	7	0	70	15	73
2019	Operational	46	38	8	8	0	0	85	8	13
2019	Other occupational category	31	51	10	8	0	0	82	8	16
2018	Administration and Foreign Services	34	32	21	12	1	0	66	14	73
2018	Administrative Support	40	50	10	0	0	0	90	0	10
2017	Administration and Foreign Services	29	44	15	7	3	1	75	11	68
2014	Administration and Foreign Services	28	39	20	7	7	0	66	14	72
2014	Administrative Support	55	36	9	0	0	0	91	0	11
2014	Operational	46	46	8	0	0	0	92	0	13

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	36	9	45	9	0	0	0	9	45	11
2020	Administration and Foreign Services	17	37	32	8	5	0	0	13	55	75
2020	Administrative Support	0	30	20	40	10	0	0	50	30	10
2020	Operational	27	9	27	27	0	9	0	30	40	11
2019	Administration and Foreign Services	14	42	29	12	1	1	0	14	57	73
2019	Operational	8	23	38	15	15	0	0	31	31	13
2019	Other occupational category	3	20	3	44	31	0	0	75	23	15
2018	Administration and Foreign Services	19	37	31	7	5	0	1	12	56	74
2018	Administrative Support	10	20	30	20	20	0	0	40	30	10
2017	Administration and Foreign Services	12	25	29	21	12	0	1	33	38	68
2014	Administration and Foreign Services	8	28	42	11	11	0	0	22	36	72
2014	Administrative Support	0	45	9	18	9	0	18	33	56	11
2014	Operational	0	38	62	0	0	0	0	0	38	13

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	18	36	18	9	18	0	0	27	55	11
2020	Administration and Foreign Services	17	36	32	11	4	0	0	15	53	75
2020	Administrative Support	20	30	10	20	10	10	0	33	56	10
2020	Operational	0	9	36	45	9	0	0	55	9	11
2019	Administration and Foreign Services	22	29	23	16	8	1	0	25	51	73
2019	Operational	0	15	38	31	8	0	8	42	17	13
2019	Other occupational category	5	9	17	29	40	0	0	69	14	15
2018	Administration and Foreign Services	24	31	28	9	5	1	0	15	56	74
2017	Administration and Foreign Services	6	10	14	29	28	0	14	65	19	68
2014	Administration and Foreign Services	1	16	26	22	30	1	3	55	18	72
2014	Administrative Support	0	9	18	27	9	9	27	57	14	11
2014	Operational	0	54	15	31	0	0	0	31	54	13

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	18	18	27	27	9	0	0	36	36	11
2020	Administration and Foreign Services	15	31	31	16	7	0	1	23	46	75
2020	Administrative Support	10	50	20	0	10	10	0	11	67	10
2020	Operational	18	18	36	18	9	0	0	27	36	11
2019	Administration and Foreign Services	11	30	36	19	3	1	0	22	42	73
2019	Operational	0	31	38	23	0	0	8	25	33	13
2019	Other occupational category	3	3	9	46	40	0	0	86	5	15
2018	Administration and Foreign Services	31	18	24	20	5	1	0	26	49	74
2018	Administrative Support	10	10	50	10	10	0	10	22	22	10
2017	Administration and Foreign Services	3	11	11	45	24	0	6	74	14	68
2014	Administration and Foreign Services	6	15	33	28	18	0	0	46	21	72
2014	Administrative Support	9	9	27	27	9	9	9	44	22	11
2014	Operational	8	38	31	15	8	0	0	23	46	13

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	9	45	27	18	0	0	0	18	55	11
2020	Administration and Foreign Services	15	23	29	20	12	0	1	32	38	75
2020	Operational	0	36	9	27	27	0	0	55	36	11
2019	Administration and Foreign Services	10	12	36	27	14	1	0	42	22	73
2019	Operational	8	15	23	46	8	0	0	54	23	13
2019	Other occupational category	3	0	17	29	51	0	0	80	3	15
2018	Administration and Foreign Services	12	22	34	22	8	0	3	31	35	74
2018	Administrative Support	0	20	10	20	50	0	0	70	20	10
2017	Administration and Foreign Services	12	20	25	17	20	0	6	40	34	67
2014	Administration and Foreign Services	4	26	31	22	17	0	0	39	30	71
2014	Administrative Support	0	0	18	45	18	9	9	78	0	11
2014	Operational	0	8	31	38	0	0	23	50	10	13

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	18	18	36	18	9	0	0	27	36	11
2020	Administration and Foreign Services	13	27	25	24	11	0	0	35	40	75
2020	Administrative Support	0	20	40	20	20	0	0	40	20	10
2020	Operational	18	9	27	36	9	0	0	45	27	11
2019	Administration and Foreign Services	11	26	22	27	12	0	1	40	38	73
2019	Operational	8	8	15	46	23	0	0	69	15	13
2019	Other occupational category	9	3	11	26	49	3	0	77	12	15
2018	Administration and Foreign Services	15	28	24	20	7	1	4	29	46	74
2018	Administrative Support	0	20	30	10	30	0	10	44	22	10
2017	Administration and Foreign Services	7	34	28	10	12	0	9	24	46	68
2014	Administration and Foreign Services	12	39	24	10	15	0	0	25	51	72
2014	Administrative Support	9	9	27	18	27	0	9	50	20	11
2014	Operational	8	46	31	8	8	0	0	15	54	13

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	9	36	18	9	27	0	0	36	45	11
2020	Administration and Foreign Services	27	35	24	8	5	0	0	14	62	74
2020	Administrative Support	40	20	10	10	20	0	0	30	60	10
2020	Operational	0	0	18	36	45	0	0	82	0	11
2019	Administration and Foreign Services	21	33	21	11	11	1	1	23	56	72
2019	Operational	0	8	8	31	46	0	8	83	8	13
2019	Other occupational category	3	3	9	14	55	9	9	83	6	15
2018	Administration and Foreign Services	23	35	16	19	1	0	5	21	61	74
2018	Administrative Support	20	10	0	30	30	0	10	67	33	10
2017	Administration and Foreign Services	3	26	22	17	19	0	12	41	34	68
2014	Administration and Foreign Services	6	14	16	28	30	1	6	62	21	72
2014	Administrative Support	0	9	36	9	18	9	18	38	13	11
2014	Operational	0	8	23	23	38	0	8	67	8	13

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	9	18	36	27	9	0	0	36	27	11
2020	Administration and Foreign Services	8	24	37	24	5	1	0	30	32	75
2020	Administrative Support	10	30	20	30	10	0	0	40	40	10
2020	Operational	0	18	27	9	36	0	9	50	20	11
2019	Administration and Foreign Services	8	22	34	26	10	0	0	36	30	73
2019	Operational	8	23	15	38	15	0	0	54	31	13
2019	Other occupational category	3	3	10	22	60	3	0	84	6	14
2018	Administration and Foreign Services	16	23	30	21	7	0	3	28	41	73
2018	Administrative Support	20	0	10	20	40	0	10	67	22	10
2017	Administration and Foreign Services	3	7	28	26	22	1	12	56	12	68
2014	Administration and Foreign Services	4	18	26	30	18	3	1	50	23	72
2014	Administrative Support	0	9	18	18	18	18	18	57	14	11
2014	Operational	0	25	42	8	17	0	8	27	27	12

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	0	18	9	45	27	0	0	73	18	11
2020	Administration and Foreign Services	3	7	30	34	27	0	0	61	9	74
2020	Operational	0	9	18	27	27	0	18	67	11	11
2019	Administration and Foreign Services	5	10	26	36	23	0	0	59	15	73
2019	Operational	0	8	8	38	31	0	15	82	9	13
2019	Other occupational category	0	3	23	46	26	3	0	74	3	15

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	36	36	27	0	0	0	0	73	0	11
2020	Administration and Foreign Services	19	35	15	13	9	7	3	59	25	75
2020	Administrative Support	50	0	40	0	10	0	0	50	10	10
2020	Operational	9	36	36	9	9	0	0	45	18	11
2019	Administration and Foreign Services	44	29	15	3	7	1	1	75	10	73
2019	Operational	8	23	38	23	8	0	0	31	31	13
2019	Other occupational category	42	21	10	0	18	8	0	69	20	16
2018	Administration and Foreign Services	22	35	12	11	8	8	4	65	22	74
2018	Administrative Support	30	20	10	0	30	0	10	56	33	10
2017	Administration and Foreign Services	34	24	13	11	9	3	6	64	21	68
2014	Administration and Foreign Services	29	28	14	10	16	1	1	59	27	72
2014	Administrative Support	18	9	18	27	0	9	18	38	38	11
2014	Operational	8	23	38	23	8	0	0	31	31	13

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	91	9	0	0	0	0	0	100	0	11
2020	Administration and Foreign Services	43	32	12	5	7	0	0	76	12	74
2020	Administrative Support	50	10	20	10	10	0	0	60	20	10
2020	Operational	55	9	27	9	0	0	0	64	9	11
2019	Administration and Foreign Services	65	20	7	3	6	0	0	85	8	71
2019	Operational	31	46	15	8	0	0	0	77	8	13
2019	Other occupational category	53	34	0	13	0	0	0	87	13	16
2018	Administration and Foreign Services	42	34	3	14	7	1	0	77	21	74
2018	Administrative Support	50	10	10	10	10	10	0	67	22	10
2017	Administration and Foreign Services	49	32	6	3	7	0	3	83	11	68
2014	Administration and Foreign Services	46	25	9	8	12	0	0	71	21	72
2014	Administrative Support	27	27	18	9	18	0	0	55	27	11
2014	Operational	31	31	23	15	0	0	0	62	15	13

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	91	9	0	0	0	0	100	0	11
2020	Administration and Foreign Services	51	32	5	8	3	0	84	11	74
2020	Administrative Support	50	40	10	0	0	0	90	0	10
2020	Operational	27	27	27	18	0	0	55	18	11
2019	Administration and Foreign Services	66	23	5	0	5	0	89	5	73
2019	Operational	31	31	23	15	0	0	62	15	13
2019	Other occupational category	55	34	0	8	2	0	90	10	16
2018	Administration and Foreign Services	39	39	11	5	5	0	78	11	74
2018	Administrative Support	60	20	10	0	10	0	80	10	10
2017	Administration and Foreign Services	51	35	8	3	1	1	88	4	68
2014	Administration and Foreign Services	44	28	16	10	3	0	72	12	72
2014	Administrative Support	27	45	18	0	9	0	73	9	11
2014	Operational	15	38	23	23	0	0	54	23	13

Question 22. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	64	36	0	0	0	0	100	0	11
2020	Administration and Foreign Services	41	39	12	3	5	0	80	8	74
2020	Administrative Support	40	20	30	0	10	0	60	10	10
2020	Operational	18	64	18	0	0	0	82	0	11
2019	Administration and Foreign Services	66	25	3	4	3	0	90	7	73
2019	Operational	23	62	8	8	0	0	85	8	13
2019	Other occupational category	53	26	0	16	5	0	79	21	16
2018	Administration and Foreign Services	39	43	8	7	3	0	82	9	74
2018	Administrative Support	60	10	10	0	10	10	78	11	10

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	82	18	0	0	0	0	0	100	0	11
2020	Administration and Foreign Services	49	20	13	7	4	3	4	74	11	75
2020	Administrative Support	30	20	20	10	10	10	0	56	22	10
2020	Operational	27	55	9	9	0	0	0	82	9	11

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	73	9	9	0	9	0	0	82	9	11
2020	Administration and Foreign Services	52	28	13	1	4	0	1	81	5	75
2020	Administrative Support	50	40	0	10	0	0	0	90	10	10
2020	Operational	55	27	18	0	0	0	0	82	0	11
2019	Administration and Foreign Services	53	30	10	1	3	1	1	86	4	73
2019	Operational	31	38	23	8	0	0	0	69	8	13
2019	Other occupational category	45	10	26	16	2	0	0	55	18	16

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	55	18	0	9	18	0	0	73	27	11
2020	Administration and Foreign Services	43	27	9	9	9	1	1	71	19	75
2020	Administrative Support	60	10	0	10	10	10	0	78	22	10
2020	Operational	36	36	27	0	0	0	0	73	0	11
2019	Administration and Foreign Services	42	36	15	3	4	0	0	78	7	73
2019	Operational	38	31	23	8	0	0	0	69	8	13
2019	Other occupational category	55	34	0	8	2	0	0	90	10	16
2018	Administration and Foreign Services	46	31	7	9	5	0	1	78	15	74
2018	Administrative Support	40	40	0	10	10	0	0	80	20	10
2017	Administration and Foreign Services	41	35	13	7	1	0	2	77	9	68
2014	Administration and Foreign Services	46	26	15	3	9	0	1	73	12	72
2014	Administrative Support	55	9	18	18	0	0	0	64	18	11
2014	Operational	8	69	15	8	0	0	0	77	8	13

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	55	9	27	0	9	0	0	64	9	11
2020	Administration and Foreign Services	41	25	15	7	8	1	3	69	15	75
2020	Administrative Support	50	10	30	0	10	0	0	60	10	10
2020	Operational	36	36	18	0	0	0	9	80	0	11

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	55	27	9	0	9	0	0	82	9	11
2020	Administration and Foreign Services	37	31	9	11	8	1	3	71	19	75
2020	Administrative Support	50	30	20	0	0	0	0	80	0	10
2020	Operational	18	55	27	0	0	0	0	73	0	11
2019	Administration and Foreign Services	51	33	10	1	5	0	0	84	7	73
2019	Operational	25	50	8	17	0	0	0	75	17	12
2019	Other occupational category	55	18	8	16	2	0	0	74	18	16
2018	Administration and Foreign Services	58	25	5	4	7	0	1	83	11	73
2018	Administrative Support	50	20	10	0	20	0	0	70	20	10
2017	Administration and Foreign Services	48	34	9	6	3	0	0	82	9	68
2014	Administration and Foreign Services	43	29	4	15	7	1	0	73	23	72
2014	Administrative Support	64	18	9	0	9	0	0	82	9	11
2014	Operational	23	46	23	8	0	0	0	69	8	13

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Executive	27	73	11
2020	Administration and Foreign Services	47	53	75
2020	Administrative Support	70	30	10
2020	Operational	36	64	11

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	55	18	18	9	0	0	0	73	9	11
2020	Administration and Foreign Services	56	24	3	4	1	3	9	91	6	75
2020	Administrative Support	80	0	0	10	10	0	0	80	20	10
2020	Operational	45	27	0	0	0	0	27	100	0	11

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	45	27	9	9	9	0	0	73	18	11
2020	Administration and Foreign Services	43	28	12	9	5	0	3	73	15	75
2020	Administrative Support	60	30	0	0	10	0	0	90	10	10
2020	Operational	45	36	9	9	0	0	0	82	9	11
2019	Administration and Foreign Services	52	36	1	7	4	0	0	88	11	73
2019	Operational	31	38	23	8	0	0	0	69	8	13
2019	Other occupational category	61	21	8	0	10	0	0	82	10	16
2018	Administration and Foreign Services	57	22	11	1	8	0	1	79	10	74
2018	Administrative Support	50	10	10	0	20	10	0	67	22	10
2017	Administration and Foreign Services	52	26	10	6	6	0	0	78	12	68
2014	Administration and Foreign Services	58	17	10	8	7	0	0	75	15	72
2014	Administrative Support	50	30	10	0	0	10	0	89	0	10
2014	Operational	0	69	23	8	0	0	0	69	8	13

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	36	27	9	9	18	0	0	64	27	11
2020	Administration and Foreign Services	20	21	17	32	9	0	0	41	41	75
2020	Administrative Support	30	40	10	0	20	0	0	70	20	10
2020	Operational	9	45	18	18	0	9	0	60	20	11
2019	Administration and Foreign Services	18	16	15	30	18	3	0	35	49	73
2019	Operational	33	25	17	8	8	0	8	64	18	12
2019	Other occupational category	59	29	2	2	8	0	0	87	10	16
2018	Administration and Foreign Services	15	21	18	22	21	4	0	37	44	73
2018	Administrative Support	40	20	10	0	20	10	0	67	22	10
2017	Administration and Foreign Services	22	39	21	9	7	1	0	62	17	68
2014	Administration and Foreign Services	29	35	16	11	8	0	0	64	19	72
2014	Administrative Support	45	27	18	0	0	9	0	80	0	11
2014	Operational	0	54	23	15	8	0	0	54	23	13

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	36	18	18	18	9	0	0	55	27	11
2020	Administration and Foreign Services	15	21	17	31	16	0	0	36	47	75
2020	Administrative Support	40	10	20	0	20	10	0	56	22	10
2020	Operational	9	36	27	9	9	9	0	50	20	11
2019	Administration and Foreign Services	15	15	15	29	23	3	0	31	54	73
2019	Operational	31	15	23	8	15	0	8	50	25	13
2019	Other occupational category	61	24	2	0	13	0	0	85	13	16
2018	Administration and Foreign Services	14	18	16	23	28	1	0	32	52	74
2018	Administrative Support	30	20	20	0	20	10	0	56	22	10
2017	Administration and Foreign Services	15	52	11	13	6	3	0	69	20	67
2014	Administration and Foreign Services	22	33	23	14	7	1	0	56	21	72
2014	Administrative Support	45	9	27	0	9	9	0	60	10	11
2014	Operational	8	46	23	8	15	0	0	54	23	13

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	18	18	18	27	18	0	0	36	45	11
2020	Administration and Foreign Services	5	24	16	29	24	1	0	30	54	75
2020	Administrative Support	20	20	20	0	30	10	0	44	33	10
2020	Operational	0	45	27	0	18	9	0	50	20	11
2019	Administration and Foreign Services	8	11	16	22	41	1	0	19	64	73
2019	Operational	15	8	38	15	15	0	8	25	33	13
2019	Other occupational category	59	21	8	0	13	0	0	79	13	16
2018	Administration and Foreign Services	9	18	14	19	39	1	0	27	59	74
2018	Administrative Support	20	30	20	0	20	10	0	56	22	10
2017	Administration and Foreign Services	15	40	21	13	5	6	0	59	19	68
2014	Administration and Foreign Services	21	37	24	11	7	0	0	58	18	72
2014	Administrative Support	18	9	36	9	9	18	0	33	22	11
2014	Operational	0	54	15	15	15	0	0	54	31	13

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	27	36	0	27	9	0	0	64	36	11
2020	Administration and Foreign Services	11	29	11	31	19	0	0	40	49	75
2020	Administrative Support	30	20	10	0	30	10	0	56	33	10
2020	Operational	0	27	36	18	18	0	0	27	36	11
2019	Administration and Foreign Services	10	10	18	29	30	4	0	20	61	73
2019	Operational	0	15	54	0	23	0	8	17	25	13
2019	Other occupational category	48	15	10	16	10	0	0	63	26	16
2018	Administration and Foreign Services	8	14	19	26	34	0	0	22	59	74
2018	Administrative Support	10	40	10	20	20	0	0	50	40	10
2017	Administration and Foreign Services	13	41	21	13	8	3	1	56	22	68
2014	Administration and Foreign Services	17	32	25	15	11	0	0	48	26	72
2014	Administrative Support	27	27	36	0	0	9	0	60	0	11
2014	Operational	0	62	23	8	8	0	0	62	15	13

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	82	18	0	0	100	0	11
2020	Administration and Foreign Services	64	24	11	1	88	1	75
2020	Administrative Support	70	20	0	10	90	10	10
2020	Operational	55	27	9	9	82	9	11
2019	Administration and Foreign Services	64	22	8	5	86	5	73
2019	Operational	38	46	15	0	85	0	13
2019	Other occupational category	84	8	8	0	92	0	16

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	27	0	27	36	9	0	27	45	11
2020	Administration and Foreign Services	11	39	17	19	15	0	49	33	75
2020	Administrative Support	40	30	20	10	0	0	70	10	10
2020	Operational	18	55	9	18	0	0	73	18	11
2019	Administration and Foreign Services	18	29	19	18	16	0	47	34	73
2019	Operational	17	50	25	8	0	0	67	8	12
2019	Other occupational category	61	34	0	2	2	0	95	5	16
2018	Administration and Foreign Services	15	23	19	22	22	0	38	43	74
2018	Administrative Support	30	30	20	10	10	0	60	20	10
2017	Administration and Foreign Services	42	42	12	4	0	0	84	4	68
2014	Administration and Foreign Services	43	38	11	4	3	1	82	7	72
2014	Administrative Support	36	36	18	0	0	9	80	0	11
2014	Operational	15	46	38	0	0	0	62	0	13

Question 37. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	18	18	18	27	18	0	36	45	11
2020	Administration and Foreign Services	12	27	17	31	12	1	39	43	75
2020	Administrative Support	40	30	10	0	20	0	70	20	10
2020	Operational	18	45	9	27	0	0	64	27	11
2019	Administration and Foreign Services	8	21	18	31	18	4	30	51	72
2019	Operational	23	38	23	15	0	0	62	15	13
2019	Other occupational category	32	39	8	16	5	0	71	21	16

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	55	9	18	0	18	0	64	18	11
2020	Administration and Foreign Services	25	31	16	15	11	3	58	26	75
2020	Administrative Support	40	20	20	0	20	0	60	20	10
2020	Operational	27	36	18	18	0	0	64	18	11
2019	Administration and Foreign Services	40	33	7	14	6	0	74	19	72
2019	Operational	25	33	17	25	0	0	58	25	12
2019	Other occupational category	61	8	5	16	10	0	69	26	16
2018	Administration and Foreign Services	18	36	12	19	10	5	57	30	73
2018	Administrative Support	40	30	10	10	10	0	70	20	10
2017	Administration and Foreign Services	55	30	9	3	0	3	88	3	68
2014	Administration and Foreign Services	52	32	5	3	4	3	87	7	72
2014	Administrative Support	36	36	9	0	0	18	89	0	11
2014	Operational	23	46	15	8	8	0	69	15	13

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	36	27	18	9	9	0	0	64	18	11
2020	Administration and Foreign Services	16	28	29	15	12	0	0	44	27	75
2020	Administrative Support	40	20	20	0	20	0	0	60	20	10
2020	Operational	36	18	36	9	0	0	0	55	9	11
2019	Administration and Foreign Services	23	33	22	15	7	0	0	56	22	73
2019	Operational	23	38	31	8	0	0	0	62	8	13
2019	Other occupational category	61	13	8	0	10	8	0	80	11	16
2018	Administration and Foreign Services	15	22	33	12	11	4	1	40	25	72
2018	Administrative Support	40	30	10	0	20	0	0	70	20	10

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	36	9	9	18	27	0	0	45	45	11
2020	Administration and Foreign Services	11	14	26	20	23	5	1	26	46	74
2020	Administrative Support	20	30	0	10	40	0	0	50	50	10
2020	Operational	9	27	36	18	9	0	0	36	27	11
2019	Administration and Foreign Services	10	19	25	25	14	4	4	31	42	73
2019	Operational	8	38	31	23	0	0	0	46	23	13
2019	Other occupational category	48	13	10	0	18	8	2	68	21	16
2018	Administration and Foreign Services	4	18	16	23	22	12	5	26	54	74
2018	Administrative Support	20	10	20	0	30	20	0	38	38	10
2017	Administration and Foreign Services	17	21	18	9	12	16	7	50	27	68
2014	Administration and Foreign Services	21	21	21	14	11	8	4	47	29	72
2014	Administrative Support	9	45	0	9	18	18	0	67	33	11
2014	Operational	8	62	23	0	8	0	0	69	8	13

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	18	27	36	0	18	0	0	45	18	11
2020	Administration and Foreign Services	17	25	25	19	11	3	0	44	30	75
2020	Operational	18	55	18	0	9	0	0	73	9	11
2019	Administration and Foreign Services	19	26	28	19	3	4	0	48	23	72
2019	Operational	31	38	15	8	0	0	8	75	8	13
2019	Other occupational category	48	21	5	0	2	16	8	91	3	16
2018	Administration and Foreign Services	5	32	22	24	11	5	0	40	37	74
2018	Administrative Support	30	20	20	10	10	10	0	56	22	10
2017	Administration and Foreign Services	28	37	15	8	6	5	1	69	15	67
2014	Administration and Foreign Services	32	26	17	12	8	3	1	61	22	72
2014	Administrative Support	36	27	18	9	0	9	0	70	10	11
2014	Operational	15	54	8	8	8	0	8	75	17	13

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	27	9	27	9	18	0	9	40	30	11
2020	Administration and Foreign Services	7	27	13	27	24	0	3	34	52	75
2020	Administrative Support	10	20	0	10	50	0	10	33	67	10
2020	Operational	9	55	9	0	9	9	9	78	11	11
2019	Administration and Foreign Services	12	22	16	27	19	1	1	35	48	73
2019	Operational	23	31	15	15	8	0	8	58	25	13
2019	Other occupational category	26	34	23	0	8	0	8	66	9	16
2018	Administration and Foreign Services	8	15	15	27	32	1	1	24	61	74
2018	Administrative Support	20	20	0	10	50	0	0	40	60	10
2017	Administration and Foreign Services	13	13	15	27	25	1	6	29	55	68
2014	Administration and Foreign Services	11	17	11	29	25	5	3	30	58	72
2014	Administrative Support	18	0	18	18	36	9	0	20	60	11
2014	Operational	0	31	38	15	8	0	8	33	25	13

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	36	18	9	18	9	0	9	60	30	11
2020	Administration and Foreign Services	39	27	19	4	7	1	4	69	11	75
2020	Administrative Support	70	10	10	10	0	0	0	80	10	10
2020	Operational	64	36	0	0	0	0	0	100	0	11
2019	Administration and Foreign Services	55	22	10	11	3	0	0	77	14	73
2019	Operational	38	31	15	15	0	0	0	69	15	13
2019	Other occupational category	66	11	23	0	0	0	0	77	0	15

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	55	9	18	18	0	0	0	64	18	11
2020	Administration and Foreign Services	35	33	19	1	7	3	3	72	8	75
2020	Administrative Support	70	0	20	0	10	0	0	70	10	10
2020	Operational	45	27	9	9	0	0	9	80	10	11
2019	Administration and Foreign Services	59	16	15	5	1	1	1	77	7	73
2019	Operational	25	33	25	0	8	0	8	64	9	12
2019	Other occupational category	55	25	17	0	0	3	0	82	0	15

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	82	9	0	0	0	0	9	100	0	11
2020	Administration and Foreign Services	74	9	8	0	4	3	1	87	4	74
2020	Administrative Support	70	0	10	10	10	0	0	70	20	10
2020	Operational	82	9	0	0	0	9	0	100	0	11
2019	Administration and Foreign Services	84	7	5	0	4	0	0	90	4	73
2019	Operational	62	15	8	0	0	8	8	91	0	13
2019	Other occupational category	97	0	0	3	0	0	0	97	3	15

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	82	0	0	0	0	0	18	100	0	11
2020	Administration and Foreign Services	79	9	4	1	3	1	3	92	4	75
2020	Administrative Support	70	0	0	10	10	10	0	78	22	10
2020	Operational	73	18	0	0	0	9	0	100	0	11
2019	Administration and Foreign Services	84	4	5	3	1	0	3	90	4	73
2019	Operational	46	23	8	0	0	0	23	90	0	13
2019	Other occupational category	97	0	3	0	0	0	0	97	0	14

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	36	55	9	0	0	0	91	0	11
2020	Administration and Foreign Services	17	43	20	9	11	0	60	20	75
2020	Administrative Support	30	30	20	0	20	0	60	20	10
2020	Operational	18	27	27	9	0	18	56	11	11
2019	Administration and Foreign Services	25	45	23	5	1	0	70	7	73
2019	Operational	15	54	31	0	0	0	69	0	13
2019	Other occupational category	25	40	0	25	11	0	65	35	15
2018	Administration and Foreign Services	14	45	23	14	3	3	60	17	74
2018	Administrative Support	10	50	10	0	30	0	60	30	10
2017	Administration and Foreign Services	25	48	14	6	6	1	74	12	68

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	64	27	0	9	0	0	91	9	11
2020	Administration and Foreign Services	24	39	19	12	4	3	64	16	75
2020	Operational	18	36	18	9	9	9	60	20	11
2019	Administration and Foreign Services	29	36	22	5	7	1	65	13	73
2019	Operational	38	38	23	0	0	0	77	0	13
2019	Other occupational category	45	24	18	2	2	8	75	5	16
2018	Administration and Foreign Services	30	41	18	9	0	3	72	10	74
2018	Administrative Support	60	10	0	0	20	10	78	22	10
2017	Administration and Foreign Services	42	46	6	4	1	0	88	6	68
2014	Administration and Foreign Services	50	37	5	1	1	5	92	3	72
2014	Administrative Support	45	27	18	0	0	9	80	0	11
2014	Operational	15	77	8	0	0	0	92	0	13

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	45	36	18	0	0	0	0	82	0	11
2020	Administration and Foreign Services	23	27	31	11	4	4	1	52	15	75
2020	Administrative Support	30	30	20	0	20	0	0	60	20	10
2020	Operational	27	27	36	0	0	9	0	60	0	11
2019	Administration and Foreign Services	28	38	18	6	6	4	1	69	12	72
2019	Operational	15	54	23	0	0	8	0	75	0	13
2019	Other occupational category	53	18	10	8	2	8	0	77	11	16
2018	Administration and Foreign Services	30	41	16	5	0	7	0	76	6	73
2018	Administrative Support	70	10	0	10	10	0	0	80	20	10
2017	Administration and Foreign Services	38	35	17	4	1	3	0	76	6	68
2014	Administration and Foreign Services	56	26	11	1	1	3	1	86	3	72
2014	Administrative Support	36	36	27	0	0	0	0	73	0	11
2014	Operational	8	69	15	0	0	0	8	83	0	13

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	36	36	18	9	0	0	0	73	9	11
2020	Administration and Foreign Services	16	32	26	16	4	3	3	51	21	74
2020	Administrative Support	30	30	0	10	20	10	0	67	33	10
2020	Operational	27	18	36	9	0	9	0	50	10	11

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	64	18	0	0	9	0	9	90	10	11
2020	Administration and Foreign Services	32	33	17	9	4	1	3	68	14	75
2020	Administrative Support	30	20	10	20	20	0	0	50	40	10
2020	Operational	36	36	18	9	0	0	0	73	9	11

Question 49. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	64	9	18	0	9	0	73	9	11
2020	Administration and Foreign Services	39	37	11	8	4	1	77	12	75
2020	Administrative Support	50	20	10	0	20	0	70	20	10
2020	Operational	27	55	18	0	0	0	82	0	11
2019	Administration and Foreign Services	41	36	12	7	4	0	77	11	73
2019	Operational	46	38	15	0	0	0	85	0	13
2019	Other occupational category	57	11	17	3	11	0	69	14	15
2018	Administration and Foreign Services	27	42	12	11	8	0	69	19	74
2018	Administrative Support	60	10	10	0	20	0	70	20	10
2017	Administration and Foreign Services	58	32	6	3	1	0	90	4	68
2014	Administration and Foreign Services	59	30	6	1	4	0	89	5	72
2014	Administrative Support	36	45	9	0	9	0	82	9	11
2014	Operational	31	54	15	0	0	0	85	0	13

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	27	45	18	0	9	0	0	73	9	11
2020	Administration and Foreign Services	17	24	20	27	9	3	0	42	37	75
2020	Administrative Support	40	10	0	20	20	10	0	56	44	10
2020	Operational	27	55	18	0	0	0	0	82	0	11
2019	Administration and Foreign Services	26	30	14	21	10	0	0	56	30	73
2019	Operational	46	38	8	8	0	0	0	85	8	13
2019	Other occupational category	71	16	0	2	10	0	0	87	13	16
2018	Administration and Foreign Services	20	31	19	14	15	0	1	52	29	74
2018	Administrative Support	50	10	20	10	10	0	0	60	20	10
2017	Administration and Foreign Services	54	28	10	7	0	0	0	82	7	68
2014	Administration and Foreign Services	40	29	21	4	5	0	0	69	10	72
2014	Administrative Support	36	36	9	0	9	9	0	80	10	11
2014	Operational	23	54	15	0	8	0	0	77	8	13

Question 51. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	27	45	9	9	9	0	0	73	18	11
2020	Administration and Foreign Services	20	25	19	21	13	0	1	46	35	75
2020	Administrative Support	20	20	30	0	20	10	0	44	22	10
2020	Operational	27	55	18	0	0	0	0	82	0	11
2019	Administration and Foreign Services	26	31	17	24	3	0	0	57	26	72
2019	Operational	31	46	23	0	0	0	0	77	0	13
2019	Other occupational category	69	16	5	0	10	0	0	85	10	16
2018	Administration and Foreign Services	18	32	20	14	15	1	0	51	29	74
2018	Administrative Support	50	10	20	10	10	0	0	60	20	10
2017	Administration and Foreign Services	48	38	6	8	0	0	0	86	8	67
2014	Administration and Foreign Services	43	33	17	3	4	0	0	76	7	72
2014	Administrative Support	36	27	27	0	9	0	0	64	9	11
2014	Operational	23	54	15	0	8	0	0	77	8	13

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	73	9	18	0	0	0	0	82	0	11
2020	Administration and Foreign Services	23	37	11	17	12	0	0	60	29	75
2020	Administrative Support	40	10	10	10	10	20	0	63	25	10
2020	Operational	27	36	9	9	0	9	9	78	11	11
2019	Administration and Foreign Services	27	37	14	19	1	1	0	65	21	73
2019	Operational	15	62	23	0	0	0	0	77	0	13
2019	Other occupational category	51	10	26	2	10	0	0	61	13	16
2018	Administration and Foreign Services	31	27	11	11	18	3	0	60	29	74
2018	Administrative Support	50	10	20	10	10	0	0	60	20	10
2017	Administration and Foreign Services	47	33	6	12	1	1	0	81	13	68
2014	Administration and Foreign Services	41	22	17	11	4	5	0	67	16	72
2014	Administrative Support	55	18	0	9	9	9	0	80	20	11
2014	Operational	31	54	0	8	0	0	8	92	8	13

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Executive	18	64	18	11
2020	Administration and Foreign Services	35	32	33	75
2020	Administrative Support	30	30	40	10
2020	Operational	0	55	45	11
2019	Administration and Foreign Services	25	27	48	73
2019	Operational	0	46	54	13
2019	Other occupational category	42	21	37	16
2018	Administration and Foreign Services	36	35	28	74
2018	Administrative Support	20	40	40	10
2017	Administration and Foreign Services	32	39	29	68
2014	Administration and Foreign Services	26	39	35	72
2014	Administrative Support	18	55	27	11
2014	Operational	8	69	23	13

Question 54. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Administration and Foreign Services	8	23	62	4	0	4	26
2019	Administration and Foreign Services	12	6	47	18	0	18	17
2018	Administration and Foreign Services	4	11	74	7	0	4	27
2017	Administration and Foreign Services	9	32	36	0	4	18	22
2014	Administration and Foreign Services	37	5	47	5	9999	5	19

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and Foreign Services	16	84	75
2019	Administration and Foreign Services	26	74	73
2018	Administration and Foreign Services	26	74	74

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and Foreign Services	50	50	12
2019	Administration and Foreign Services	26	74	19
2018	Administration and Foreign Services	32	68	19

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	74	26	19

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and Foreign Services	0	100	12

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2020	Administration and Foreign Services	100	12
2019	Administration and Foreign Services	100	19
2018	Administration and Foreign Services	100	19

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and Foreign Services	0	100	12
2018	Administration and Foreign Services	0	100	19

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and Foreign Services	0	100	12

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and Foreign Services	0	100	12
2018	Administration and Foreign Services	0	100	19

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	42	58	19
2018	Administration and Foreign Services	63	37	19

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and Foreign Services	42	58	12
2019	Administration and Foreign Services	47	53	19
2018	Administration and Foreign Services	47	53	19

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and Foreign Services	42	58	12
2019	Administration and Foreign Services	53	47	19
2018	Administration and Foreign Services	37	63	19

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and Foreign Services	50	50	12
2019	Administration and Foreign Services	47	53	19
2018	Administration and Foreign Services	42	58	19

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	42	58	19

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and Foreign Services	42	58	12
2019	Administration and Foreign Services	42	58	19
2018	Administration and Foreign Services	63	37	19

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	37	63	19

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and Foreign Services	0	100	12
2019	Administration and Foreign Services	0	100	19

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	19
2018	Administration and Foreign Services	0	100	19

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	0	100	19

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	32	68	19
2018	Administration and Foreign Services	42	58	19

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and Foreign Services	47	53	19
2018	Administration and Foreign Services	42	58	19

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and Foreign Services	50	50	12
2019	Administration and Foreign Services	74	26	19
2018	Administration and Foreign Services	47	53	19

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and Foreign Services	0	100	12
2019	Administration and Foreign Services	26	74	19
2018	Administration and Foreign Services	37	63	19

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	0	100	19

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and Foreign Services	0	100	12
2019	Administration and Foreign Services	0	100	19

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	0	100	19

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and Foreign Services	42	58	12
2018	Administration and Foreign Services	26	74	19

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	32	68	19

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	0	100	19

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	42	58	19

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	37	63	19

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	0	100	19

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	47	53	19

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and Foreign Services	0	100	19

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	27	9	27	9	18	0	9	40	30	11
2020	Administration and Foreign Services	8	5	24	21	21	16	4	17	53	75
2020	Administrative Support	10	0	0	0	40	40	10	20	80	10
2020	Operational	9	27	18	9	0	18	18	57	14	11
2019	Administration and Foreign Services	8	11	30	12	12	21	5	26	33	73
2019	Operational	15	15	31	15	0	15	8	40	20	13
2019	Other occupational category	24	16	10	0	21	18	10	56	29	16
2018	Administration and Foreign Services	4	19	8	16	16	26	11	36	51	74
2018	Administrative Support	10	10	10	10	30	20	10	29	57	10
2017	Administration and Foreign Services	13	13	20	6	3	28	16	47	16	68
2014	Administration and Foreign Services	10	18	17	14	4	24	14	44	29	72
2014	Administrative Support	18	0	18	0	9	18	36	40	20	11
2014	Operational	8	62	23	0	0	0	8	75	0	13

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	45	9	27	9	9	0	0	55	18	11
2020	Administration and Foreign Services	12	15	32	15	19	8	0	29	36	75
2020	Administrative Support	20	40	0	0	40	0	0	60	40	10
2020	Operational	36	27	27	9	0	0	0	64	9	11
2019	Administration and Foreign Services	21	26	23	16	8	4	1	49	26	73
2019	Operational	17	33	33	8	0	8	0	55	9	12
2019	Other occupational category	37	34	0	0	13	8	8	85	15	16
2018	Administration and Foreign Services	14	20	19	18	15	15	0	40	38	74
2018	Administrative Support	40	10	10	0	30	10	0	56	33	10
2017	Administration and Foreign Services	29	32	21	6	1	10	1	69	8	68
2014	Administration and Foreign Services	26	26	28	7	4	8	1	58	12	72
2014	Administrative Support	18	18	27	0	0	36	0	57	0	11
2014	Operational	23	62	15	0	0	0	0	85	0	13

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Executive	0	100	11
2020	Operational	0	100	11
2019	Administration and Foreign Services	8	92	71
2019	Other occupational category	0	100	15
2018	Administration and Foreign Services	7	93	73

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	30	20	20	10	0	10	10	63	13	10
2020	Administration and Foreign Services	9	12	29	8	9	25	7	31	25	75
2020	Administrative Support	20	10	0	0	20	30	20	60	40	10
2020	Operational	9	27	27	0	0	18	18	57	0	11
2019	Administration and Foreign Services	7	11	34	5	5	32	5	28	17	73
2019	Operational	0	15	46	0	0	23	15	25	0	13
2019	Other occupational category	26	16	18	0	0	29	10	70	0	16
2018	Administration and Foreign Services	3	24	24	3	3	32	11	48	10	74
2018	Administrative Support	10	10	20	0	30	30	0	29	43	10
2017	Administration and Foreign Services	11	15	22	3	3	25	21	48	11	68
2014	Administration and Foreign Services	11	18	25	1	5	28	11	48	11	72
2014	Administrative Support	18	9	9	0	0	45	18	75	0	11
2014	Operational	8	54	23	0	0	15	0	73	0	13

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	36	27	36	0	0	0	0	64	0	11
2020	Administration and Foreign Services	17	23	29	8	4	17	1	49	15	75
2020	Administrative Support	30	30	0	0	20	20	0	75	25	10
2020	Operational	27	27	27	0	0	9	9	67	0	11
2019	Administration and Foreign Services	23	26	25	7	5	12	1	57	14	73
2019	Operational	15	38	38	0	0	8	0	58	0	13
2019	Other occupational category	61	13	2	0	0	16	8	97	0	16
2018	Administration and Foreign Services	12	33	29	4	3	18	1	56	8	73
2018	Administrative Support	40	10	10	0	30	10	0	56	33	10
2017	Administration and Foreign Services	29	31	21	3	1	9	6	71	5	68
2014	Administration and Foreign Services	32	25	22	4	4	12	1	65	9	72
2014	Administrative Support	27	27	9	0	0	36	0	86	0	11
2014	Operational	23	62	15	0	0	0	0	85	0	13

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	55	18	18	0	9	73	9	11
2020	Administration and Foreign Services	41	28	20	7	4	69	11	75
2020	Operational	27	45	18	0	9	73	9	11

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	73	27	0	0	0	0	100	0	11
2020	Administration and Foreign Services	52	24	13	8	1	1	77	9	75
2020	Administrative Support	60	10	10	0	10	10	78	11	10
2020	Operational	36	55	9	0	0	0	91	0	11
2019	Administration and Foreign Services	44	28	13	7	8	0	72	15	72
2019	Operational	38	54	8	0	0	0	92	0	13
2019	Other occupational category	49	14	35	0	0	3	64	0	15
2018	Administration and Foreign Services	49	22	14	10	7	0	70	16	74
2017	Administration and Foreign Services	50	24	7	10	6	3	76	16	68

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	9	18	9	36	27	0	0	27	64	11
2020	Administration and Foreign Services	16	35	26	12	11	0	0	51	23	74
2020	Administrative Support	40	10	30	20	0	0	0	50	20	10
2020	Operational	45	36	18	0	0	0	0	82	0	11
2019	Administration and Foreign Services	25	27	22	18	8	0	0	52	26	73
2019	Operational	23	54	15	8	0	0	0	77	8	13
2019	Other occupational category	29	37	14	20	0	0	0	66	20	15
2018	Administration and Foreign Services	23	23	32	11	11	0	0	46	22	74
2018	Administrative Support	40	10	40	0	0	10	0	56	0	10
2017	Administration and Foreign Services	15	17	31	27	9	0	2	33	36	68

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	9	27	9	36	18	0	0	36	55	11
2020	Administration and Foreign Services	15	28	24	21	12	0	0	43	33	75
2020	Administrative Support	40	10	10	20	10	0	10	56	33	10
2020	Operational	55	36	9	0	0	0	0	91	0	11
2019	Administration and Foreign Services	32	23	22	16	5	0	1	56	22	73
2019	Operational	62	15	15	0	8	0	0	77	8	13
2019	Other occupational category	69	17	0	11	0	0	3	88	12	15
2018	Administration and Foreign Services	15	36	22	16	10	0	1	51	26	73
2018	Administrative Support	60	0	30	0	0	10	0	67	0	10
2017	Administration and Foreign Services	16	29	21	19	12	0	3	47	32	68

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	9	27	27	18	18	0	0	36	36	11
2020	Administration and Foreign Services	15	23	28	20	13	0	1	38	34	75
2020	Administrative Support	40	10	30	20	0	0	0	50	20	10
2020	Operational	36	36	18	0	9	0	0	73	9	11
2019	Administration and Foreign Services	18	29	26	12	14	0	1	47	26	73
2019	Operational	15	69	15	0	0	0	0	85	0	13
2019	Other occupational category	37	11	40	9	3	0	0	49	11	15
2018	Administration and Foreign Services	14	32	23	14	16	0	1	47	30	74
2018	Administrative Support	50	0	20	0	0	20	10	71	0	10
2017	Administration and Foreign Services	16	19	32	19	12	0	2	36	31	68

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	18	18	9	27	27	0	36	55	11
2020	Administration and Foreign Services	41	29	15	8	5	1	72	14	75
2020	Administrative Support	70	0	10	10	0	10	78	11	10
2020	Operational	64	18	18	0	0	0	82	0	11
2019	Administration and Foreign Services	38	32	14	8	8	0	69	17	72
2019	Operational	46	31	8	8	8	0	77	15	13
2019	Other occupational category	49	20	20	9	0	3	71	9	15
2018	Administration and Foreign Services	39	26	15	7	5	8	71	13	74
2017	Administration and Foreign Services	41	16	21	10	6	6	61	17	68

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	27	9	18	27	18	0	36	45	11
2020	Administration and Foreign Services	29	27	23	11	9	1	57	20	75
2020	Administrative Support	20	30	30	10	0	10	56	11	10
2020	Operational	73	9	18	0	0	0	82	0	11
2019	Administration and Foreign Services	27	22	32	11	8	0	49	19	73
2019	Operational	46	15	23	8	8	0	62	15	13
2019	Other occupational category	20	66	14	0	0	0	86	0	15
2018	Administration and Foreign Services	24	26	27	11	11	1	51	22	74
2017	Administration and Foreign Services	36	19	18	16	9	1	56	26	67

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	45	18	18	9	9	0	64	18	11
2020	Administration and Foreign Services	35	24	19	4	9	8	65	15	74
2020	Administrative Support	40	20	20	0	10	10	67	11	10
2020	Operational	64	0	9	0	0	27	88	0	11

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	36	27	18	18	0	0	0	64	18	11
2020	Administration and Foreign Services	16	39	27	11	5	1	0	56	16	74
2020	Administrative Support	40	20	10	10	10	10	0	67	22	10
2020	Operational	45	45	9	0	0	0	0	91	0	11
2019	Administration and Foreign Services	32	32	25	7	4	0	0	64	11	72
2019	Operational	38	54	0	0	0	8	0	100	0	13
2019	Other occupational category	40	46	9	3	3	0	0	86	5	15
2018	Administration and Foreign Services	20	38	22	12	7	0	1	59	19	74
2018	Administrative Support	30	10	20	0	20	0	20	50	25	10
2017	Administration and Foreign Services	34	31	13	12	3	1	5	69	16	67

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	18	27	18	18	18	0	0	45	36	11
2020	Administration and Foreign Services	12	38	19	23	8	0	0	50	31	74
2020	Administrative Support	30	20	20	0	10	10	10	63	13	10
2020	Operational	36	45	0	18	0	0	0	82	18	11
2019	Administration and Foreign Services	11	33	22	21	11	0	1	45	32	72
2019	Operational	31	46	15	0	8	0	0	77	8	13
2019	Other occupational category	55	23	20	0	3	0	0	77	3	15
2018	Administration and Foreign Services	9	27	24	22	15	0	3	37	37	74
2018	Administrative Support	40	0	20	0	20	0	20	50	25	10
2017	Administration and Foreign Services	25	28	21	11	10	1	3	56	22	67

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	27	18	36	9	9	0	0	45	18	11
2020	Administration and Foreign Services	18	27	28	18	8	1	0	45	26	74
2020	Administrative Support	50	20	20	0	0	10	0	78	0	10
2020	Operational	36	45	9	0	9	0	0	82	9	11
2019	Administration and Foreign Services	15	39	17	15	13	0	1	55	28	72
2019	Operational	23	62	8	0	8	0	0	85	8	13
2019	Other occupational category	66	26	5	0	3	0	0	92	3	15
2018	Administration and Foreign Services	12	34	16	18	16	0	3	48	35	73
2018	Administrative Support	50	20	0	0	20	0	10	78	22	10
2017	Administration and Foreign Services	42	21	13	13	5	0	6	67	19	67

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	73	18	0	0	9	0	91	9	11
2020	Administration and Foreign Services	35	32	19	1	10	3	69	11	72
2020	Administrative Support	50	10	20	0	10	10	67	11	10
2020	Operational	55	45	0	0	0	0	100	0	11
2019	Administration and Foreign Services	49	30	11	6	4	0	79	10	70
2019	Operational	62	31	8	0	0	0	92	0	13
2019	Other occupational category	72	14	9	5	0	0	86	5	15

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	36	36	18	0	9	73	9	11
2020	Administration and Foreign Services	18	30	28	16	8	47	24	74
2020	Administrative Support	40	20	10	20	10	60	30	10
2020	Operational	27	36	27	0	9	64	9	11

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	55	36	9	0	0	0	0	91	0	11
2020	Administration and Foreign Services	34	28	27	7	1	0	3	64	8	74
2020	Administrative Support	50	30	10	0	10	0	0	80	10	10
2020	Operational	45	45	0	0	0	0	9	100	0	11
2019	Administration and Foreign Services	54	32	8	4	1	0	0	86	6	72
2019	Operational	46	46	8	0	0	0	0	92	0	13
2019	Other occupational category	51	29	17	3	0	0	0	80	3	15
2018	Administration and Foreign Services	43	32	14	7	3	0	1	77	10	74
2018	Administrative Support	40	30	10	0	0	10	10	88	0	10
2017	Administration and Foreign Services	49	25	13	4	3	0	5	78	8	67

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	55	9	27	0	0	9	0	70	0	11
2020	Administration and Foreign Services	51	27	19	3	1	0	0	77	4	75
2020	Administrative Support	60	20	0	10	0	0	10	89	11	10
2020	Operational	45	27	27	0	0	0	0	73	0	11
2019	Administration and Foreign Services	60	19	13	7	1	0	0	79	8	72
2019	Operational	46	46	8	0	0	0	0	92	0	13
2019	Other occupational category	71	17	11	0	0	0	0	89	0	15
2018	Administration and Foreign Services	51	23	14	5	5	0	1	75	11	74
2017	Administration and Foreign Services	63	17	13	4	2	0	1	81	6	68

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	55	27	18	0	0	82	0	11
2020	Administration and Foreign Services	47	33	16	1	3	80	4	75
2020	Operational	73	18	9	0	0	91	0	11

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	82	9	0	0	0	0	9	100	0	11
2020	Administration and Foreign Services	73	13	5	3	1	1	3	90	4	75
2020	Administrative Support	50	20	10	10	10	0	0	70	20	10
2020	Operational	64	27	0	0	0	9	0	100	0	11
2019	Administration and Foreign Services	83	7	6	0	3	0	1	92	3	72
2019	Operational	69	15	0	0	0	0	15	100	0	13
2019	Other occupational category	89	9	0	0	0	0	3	100	0	15
2018	Administration and Foreign Services	72	14	5	1	3	0	5	90	4	74
2018	Administrative Support	40	0	20	0	20	0	20	50	25	10

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	73	18	0	0	9	0	0	91	9	11
2020	Administration and Foreign Services	65	13	11	3	4	1	3	82	7	75
2020	Administrative Support	50	0	20	10	10	0	10	56	22	10
2020	Operational	55	36	0	0	9	0	0	91	9	11
2019	Administration and Foreign Services	56	19	8	6	10	0	1	76	15	72
2019	Operational	54	23	8	0	8	0	8	83	8	13
2019	Other occupational category	84	3	9	3	3	0	0	86	5	15
2018	Administration and Foreign Services	58	9	14	5	11	0	3	69	17	74
2017	Administration and Foreign Services	75	12	4	3	3	0	3	89	6	68

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	73	18	9	0	0	0	0	91	0	11
2020	Administration and Foreign Services	59	25	12	3	0	1	0	85	3	75
2020	Administrative Support	50	10	10	10	10	0	10	67	22	10
2020	Operational	45	55	0	0	0	0	0	100	0	11
2019	Administration and Foreign Services	60	23	12	0	3	0	1	85	3	73
2019	Operational	15	62	15	8	0	0	0	77	8	13
2019	Other occupational category	57	34	9	0	0	0	0	91	0	15
2018	Administration and Foreign Services	59	30	5	4	0	0	1	90	4	74
2018	Administrative Support	40	20	10	0	20	0	10	67	22	10
2017	Administration and Foreign Services	63	29	2	3	1	0	1	94	4	68

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	55	18	9	9	9	0	73	18	11
2020	Administration and Foreign Services	47	24	15	9	5	0	71	15	75
2020	Administrative Support	50	0	20	20	10	0	50	30	10
2020	Operational	45	36	9	0	9	0	82	9	11
2019	Administration and Foreign Services	49	15	18	4	12	1	65	17	73
2019	Operational	38	31	8	15	0	8	75	17	13
2019	Other occupational category	86	0	9	0	5	0	86	5	15
2018	Administration and Foreign Services	42	24	9	11	12	1	67	23	74
2018	Administrative Support	60	0	10	0	20	10	67	22	10
2017	Administration and Foreign Services	54	25	5	10	3	1	81	13	68

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	73	0	27	0	0	0	73	0	11
2020	Administration and Foreign Services	52	9	5	1	1	31	88	4	75
2020	Administrative Support	40	10	0	0	0	50	100	0	10
2020	Operational	64	27	0	0	0	9	100	0	11
2019	Administration and Foreign Services	63	10	1	1	1	24	95	4	72
2019	Operational	54	31	0	0	0	15	100	0	13
2019	Other occupational category	63	17	0	0	0	20	100	0	15
2018	Administration and Foreign Services	57	11	3	1	0	28	94	2	74
2018	Administrative Support	50	10	0	0	0	40	100	0	10
2017	Administration and Foreign Services	59	14	1	1	0	24	96	2	68

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	91	9	0	0	0	0	0	100	0	11
2020	Administration and Foreign Services	61	25	8	3	1	0	1	88	4	75
2020	Administrative Support	60	20	10	0	0	0	10	89	0	10
2020	Operational	73	27	0	0	0	0	0	100	0	11
2019	Administration and Foreign Services	71	21	5	1	0	0	1	93	1	73
2019	Operational	77	15	0	0	0	0	8	100	0	13
2019	Other occupational category	63	29	9	0	0	0	0	91	0	15
2018	Administration and Foreign Services	58	31	7	1	0	1	1	92	1	74
2018	Administrative Support	60	30	0	0	0	0	10	100	0	10
2017	Administration and Foreign Services	65	28	3	1	0	0	3	96	1	68

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	100	0	0	0	0	0	0	100	0	11
2020	Administration and Foreign Services	76	11	9	1	0	1	1	89	1	75
2020	Administrative Support	60	10	20	0	0	0	10	78	0	10
2020	Operational	73	27	0	0	0	0	0	100	0	11
2019	Administration and Foreign Services	82	11	1	4	0	0	1	94	4	73
2019	Operational	85	0	8	0	0	0	8	92	0	13
2019	Other occupational category	54	17	9	0	11	0	9	78	12	15
2018	Administration and Foreign Services	73	7	4	7	1	0	8	87	9	74
2018	Administrative Support	30	10	10	0	10	10	30	67	17	10
2017	Administration and Foreign Services	82	9	0	5	1	0	3	94	6	68

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	73	27	0	0	0	0	0	100	0	11
2020	Administration and Foreign Services	34	43	16	4	1	0	1	78	5	74
2020	Administrative Support	40	30	10	10	0	0	10	78	11	10
2020	Operational	64	36	0	0	0	0	0	100	0	11
2019	Administration and Foreign Services	55	26	11	5	0	0	3	83	6	73
2019	Operational	42	42	8	0	0	0	8	91	0	12
2019	Other occupational category	68	23	9	0	0	0	0	91	0	14
2018	Administration and Foreign Services	50	28	20	0	1	0	0	78	1	74
2018	Administrative Support	10	30	20	10	10	10	10	50	25	10
2017	Administration and Foreign Services	51	22	15	5	4	0	3	75	10	68

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	36	64	0	0	0	100	0	11
2020	Administration and Foreign Services	20	41	29	4	5	61	9	75
2020	Administrative Support	40	30	30	0	0	70	0	10
2020	Operational	27	45	18	9	0	73	9	11

Question 72. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	0	9	64	18	9	9	27	11
2020	Administration and Foreign Services	12	29	37	15	7	41	21	75
2020	Administrative Support	40	10	30	20	0	50	20	10
2020	Operational	18	55	9	18	0	73	18	11
2019	Administration and Foreign Services	11	32	42	11	4	42	15	73
2019	Operational	38	38	8	15	0	77	15	13
2019	Other occupational category	40	37	17	3	3	77	5	15
2018	Administration and Foreign Services	8	37	33	15	7	45	22	73
2018	Administrative Support	40	10	40	10	0	50	10	10
2017	Administration and Foreign Services	16	20	41	18	6	36	24	68

Question 73. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	9	0	73	9	9	0	18	9	11
2020	Administration and Foreign Services	13	23	39	19	5	1	24	36	75
2020	Administrative Support	0	40	20	10	30	0	40	40	10
2020	Operational	0	18	18	45	18	0	64	18	11
2019	Administration and Foreign Services	11	17	38	25	10	0	35	28	72
2019	Operational	0	23	23	23	31	0	54	23	13
2019	Other occupational category	9	14	29	17	31	0	49	23	15
2018	Administration and Foreign Services	15	14	42	21	8	0	29	29	72
2018	Administrative Support	10	10	30	30	20	0	50	20	10
2017	Administration and Foreign Services	9	19	38	19	15	0	34	28	68

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	36	45	0	9	9	0	82	18	11
2020	Administration and Foreign Services	21	44	16	15	3	1	66	18	75
2020	Administrative Support	50	20	10	20	0	0	70	20	10
2020	Operational	18	55	18	9	0	0	73	9	11
2019	Administration and Foreign Services	11	42	21	22	1	3	55	24	73
2019	Operational	15	38	38	0	0	8	58	0	13
2019	Other occupational category	26	54	9	11	0	0	80	11	15
2018	Administration and Foreign Services	8	43	22	18	8	1	51	26	73
2018	Administrative Support	30	40	10	0	20	0	70	20	10
2017	Administration and Foreign Services	37	36	18	8	1	0	73	9	68

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	55	18	18	0	9	73	9	11
2020	Administration and Foreign Services	19	37	17	16	11	56	27	75
2020	Administrative Support	30	40	0	20	10	70	30	10
2020	Operational	36	45	9	9	0	82	9	11

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	64	9	18	0	9	0	0	73	9	11
2020	Administration and Foreign Services	36	27	15	15	5	0	1	64	21	74
2020	Administrative Support	40	10	20	0	20	10	0	56	22	10
2020	Operational	9	55	9	9	0	0	18	78	11	11

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	45	36	9	9	0	0	0	82	9	11
2020	Administration and Foreign Services	43	32	14	3	7	0	1	77	10	74
2020	Administrative Support	50	0	20	0	10	20	0	63	13	10
2020	Operational	9	73	9	9	0	0	0	82	9	11

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	36	18	18	0	27	0	55	27	11
2020	Administration and Foreign Services	16	24	26	20	12	1	41	33	74
2020	Administrative Support	40	10	0	10	30	10	56	44	10
2020	Operational	9	55	27	9	0	0	64	9	11
2019	Administration and Foreign Services	7	32	26	16	19	0	38	36	73
2019	Operational	31	31	31	0	0	8	67	0	13
2019	Other occupational category	29	51	2	0	10	8	86	11	16
2018	Administration and Foreign Services	10	29	15	22	23	1	39	46	73
2018	Administrative Support	30	30	10	0	20	10	67	22	10
2017	Administration and Foreign Services	18	44	21	13	4	0	62	17	68

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	27	45	27	0	73	0	11
2020	Administration and Foreign Services	39	48	5	8	87	8	75
2020	Administrative Support	40	30	30	0	70	0	10
2020	Operational	55	27	9	9	82	9	11

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	27	36	36	0	0	0	64	0	11
2020	Administration and Foreign Services	36	38	9	12	3	1	75	15	74
2020	Administrative Support	40	40	10	10	0	0	80	10	10
2020	Operational	45	45	0	9	0	0	91	9	11

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	45	36	18	0	0	0	82	0	11
2020	Administration and Foreign Services	28	49	16	3	3	1	78	5	75
2020	Administrative Support	50	30	20	0	0	0	80	0	10
2020	Operational	27	36	9	27	0	0	64	27	11

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	55	27	18	0	0	82	0	11
2020	Administration and Foreign Services	44	39	4	8	4	87	9	72
2020	Administrative Support	40	40	10	0	10	89	0	10
2020	Operational	18	55	27	0	0	73	0	11

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Most positive or least negative answers (%)	Total responses
2020	Executive	82	18	0	100	11
2020	Administration and Foreign Services	81	16	3	97	75
2020	Administrative Support	80	10	10	90	10
2020	Operational	36	64	0	100	11

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	64	27	9	0	0	0	91	0	11
2020	Administration and Foreign Services	49	36	11	3	1	0	85	4	75
2020	Administrative Support	40	40	10	0	0	10	89	0	10
2020	Operational	55	36	9	0	0	0	91	0	11

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	73	18	0	0	9	0	0	91	9	11
2020	Administration and Foreign Services	49	29	4	11	5	0	1	80	16	75
2020	Administrative Support	50	0	30	0	10	10	0	56	11	10
2020	Operational	45	45	9	0	0	0	0	91	0	11

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	55	36	9	0	0	91	0	11
2020	Administration and Foreign Services	48	39	5	4	4	87	8	75
2020	Administrative Support	50	20	10	10	10	70	20	10
2020	Operational	27	55	9	9	0	82	9	11

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	45	36	9	9	0	0	82	9	11
2020	Administration and Foreign Services	23	50	9	14	5	0	73	18	22
2019	Administration and Foreign Services	18	45	18	9	5	5	67	14	22

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Executive	100	0	11
2020	Administration and Foreign Services	95	5	22

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	36	9	9	36	9	0	0	45	45	11
2020	Administration and Foreign Services	24	24	14	24	14	0	0	48	38	21

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Executive	0	100	11
2020	Administration and Foreign Services	9	91	75
2020	Administrative Support	10	90	10
2020	Operational	27	73	11

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Executive	0	100	11
2020	Administration and Foreign Services	12	88	75
2020	Administrative Support	20	80	10
2020	Operational	9	91	11
2019	Administration and Foreign Services	12	88	73
2019	Operational	8	92	13
2019	Other occupational category	21	79	16
2017	Administration and Foreign Services	20	80	68
2014	Administration and Foreign Services	19	81	72

Question 90. Were any workplace accommodation measures implemented?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and Foreign Services	93	7	14
2014	Administration and Foreign Services	93	7	14

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2017	Administration and Foreign Services	56	29	15	0	0	0	0	85	0	13
2014	Administration and Foreign Services	38	46	0	8	8	0	0	84	16	13

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	45	27	9	0	9	0	9	80	10	11
2020	Administration and Foreign Services	51	32	5	0	3	4	4	91	3	74
2020	Administrative Support	60	20	0	0	10	0	10	89	11	10
2020	Operational	18	36	27	9	0	0	9	60	10	11

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	27	64	9	0	70	30	11
2020	Administration and Foreign Services	21	64	13	1	75	25	75
2020	Administrative Support	10	70	20	0	88	13	10
2020	Operational	18	73	9	0	80	20	11

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2020	Administration and Foreign Services	63	38	16

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and Foreign Services	31	25	6	19	19	0	0	56	38	16

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Administration and Foreign Services	6	19	0	31	31	0	13	29	71	16

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Executive	82	9	0	0	0	0	9	100	0	11
2020	Administration and Foreign Services	47	20	9	7	8	0	8	74	16	74
2020	Administrative Support	40	10	20	10	10	0	10	56	22	10
2020	Operational	73	0	0	0	0	9	18	100	0	11
2019	Administration and Foreign Services	45	22	12	12	5	1	1	69	18	73
2019	Operational	62	8	0	0	0	0	31	100	0	13
2019	Other occupational category	31	42	0	0	0	0	26	100	0	16
2018	Administration and Foreign Services	41	14	15	12	10	1	7	60	24	73
2018	Administrative Support	30	10	20	0	20	10	10	50	25	10

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Office of the Secretary to the Governor General by Question 106.1. Occupational category (variable derived from question 106)

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack