2020 Public Service Employee Survey Results for Financial Management Advisory Services Directorate (FMASD)

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	45	4	10	3	83	13	188350
2020	Canada Revenue Agency	42	45	3	8	2	87	10	30473
2020	Branches	44	43	3	8	2	88	9	9459
2020	Finance & Administration Branch	48	41	4	6	2	89	8	1294
2020	Financial Management Advisory Services Directorate (FMASD)	44	41	5	8	2	84	10	148

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	76	17	3	2	1	0	1	94	3	187710
2020	Canada Revenue Agency	81	14	2	1	1	0	1	96	2	30395
2020	Branches	78	15	2	1	1	1	1	95	3	9445
2020	Finance & Administration Branch	78	17	3	1	1	0	1	96	2	1292
2020	Financial Management Advisory Services Directorate (FMASD)	74	21	4	0	1	1	0	95	1	147

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	38	9	10	3	0	78	14	188104
2020	Canada Revenue Agency	44	38	8	8	2	0	82	10	30444
2020	Branches	44	38	7	8	2	0	83	10	9450
2020	Finance & Administration Branch	47	37	7	6	2	0	85	8	1293
2020	Financial Management Advisory Services Directorate (FMASD)	40	41	5	10	4	1	82	14	148

Question 4. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	39	12	11	4	1	73	15	187496
2020	Canada Revenue Agency	35	42	10	9	3	1	77	12	30353
2020	Branches	38	39	11	8	3	1	78	11	9419
2020	Finance & Administration Branch	41	40	10	6	2	1	82	8	1286
2020	Financial Management Advisory Services Directorate (FMASD)	35	44	11	6	4	0	79	10	147

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	36	9	7	3	81	10	186897
2020	Canada Revenue Agency	50	35	7	6	2	85	7	30245
2020	Branches	52	34	7	5	2	86	7	9390
2020	Finance & Administration Branch	56	32	7	3	1	89	4	1281
2020	Financial Management Advisory Services Directorate (FMASD)	49	36	9	3	3	85	6	145

Question 6. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	31	10	8	5	77	13	187730
2020	Canada Revenue Agency	52	31	9	5	2	84	8	30379
2020	Branches	55	29	7	6	2	85	8	9435
2020	Finance & Administration Branch	57	28	7	5	2	86	7	1291
2020	Financial Management Advisory Services Directorate (FMASD)	54	32	6	7	2	85	9	147

Question 7. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	40	38	11	7	4	0	78	11	188177
2020	Canada Revenue Agency	42	38	10	6	3	0	81	8	30452
2020	Branches	45	38	9	5	3	0	84	8	9454
2020	Finance & Administration Branch	50	35	9	4	2	0	85	6	1294
2020	Financial Management Advisory Services Directorate (FMASD)	47	35	11	4	2	1	83	6	148

Question 8. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	36	14	10	7	0	69	17	188210
2020	Canada Revenue Agency	35	37	14	9	4	0	72	13	30438
2020	Branches	43	36	10	7	3	0	80	10	9448
2020	Finance & Administration Branch	44	37	11	5	3	0	81	8	1295
2020	Financial Management Advisory Services Directorate (FMASD)	40	41	13	5	1	1	82	5	148

Question 9. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	41	11	9	3	76	13	187222
2020	Canada Revenue Agency	42	41	9	6	2	83	8	30265
2020	Branches	41	41	9	7	2	82	9	9377
2020	Finance & Administration Branch	44	42	8	5	1	86	6	1287
2020	Financial Management Advisory Services Directorate (FMASD)	43	45	7	5	0	88	5	148

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	36	8	4	2	0	85	7	187373
2020	Canada Revenue Agency	54	35	7	3	1	0	89	4	30266
2020	Branches	56	34	6	3	1	0	90	4	9385
2020	Finance & Administration Branch	59	32	6	2	1	0	91	3	1283
2020	Financial Management Advisory Services Directorate (FMASD)	54	40	3	1	1	1	95	2	147

Question 11. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	36	13	9	6	0	71	16	187805
2020	Canada Revenue Agency	38	37	13	8	4	0	75	12	30374
2020	Branches	46	35	10	6	3	0	81	9	9424
2020	Finance & Administration Branch	47	35	11	5	3	0	81	8	1293
2020	Financial Management Advisory Services Directorate (FMASD)	48	36	9	3	3	1	85	7	148

Question 12. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	54	32	9	3	2	86	5	186823
2020	Canada Revenue Agency	57	30	9	2	1	88	4	30192
2020	Branches	59	30	8	2	1	89	3	9370
2020	Finance & Administration Branch	64	27	7	1	2	90	3	1280
2020	Financial Management Advisory Services Directorate (FMASD)	56	32	8	2	2	88	4	146

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	37	13	10	6	0	0	71	16	187289
2020	Canada Revenue Agency	34	37	14	9	5	1	1	71	14	30275
2020	Branches	45	37	10	6	3	0	0	82	9	9393
2020	Finance & Administration Branch	46	34	11	6	2	0	0	81	8	1285
2020	Financial Management Advisory Services Directorate (FMASD)	46	34	15	4	1	1	0	80	5	148

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	33	15	8	6	0	0	71	14	187895
2020	Canada Revenue Agency	37	33	16	8	4	0	1	71	13	30390
2020	Branches	48	33	11	5	3	0	0	81	8	9433
2020	Finance & Administration Branch	49	32	12	4	2	0	0	82	6	1290
2020	Financial Management Advisory Services Directorate (FMASD)	48	41	6	2	3	1	0	89	5	148

Question 15. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	39	12	8	4	0	75	12	186744
2020	Canada Revenue Agency	41	41	10	6	2	0	82	8	30124
2020	Branches	46	38	9	5	2	0	84	7	9355
2020	Finance & Administration Branch	49	37	7	5	1	0	87	6	1274
2020	Financial Management Advisory Services Directorate (FMASD)	41	43	9	6	1	1	85	7	147

Question 16. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	36	10	5	2	83	8	188122
2020	Canada Revenue Agency	49	36	9	4	2	85	6	30437
2020	Branches	53	34	8	4	2	87	5	9460
2020	Finance & Administration Branch	57	32	7	3	1	89	4	1291
2020	Financial Management Advisory Services Directorate (FMASD)	48	36	11	3	1	84	5	148

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	32	16	8	5	0	1	70	13	187208
2020	Canada Revenue Agency	47	32	13	4	2	0	1	80	6	30209
2020	Branches	42	34	14	6	3	0	0	77	9	9377
2020	Finance & Administration Branch	47	33	13	4	2	0	0	80	6	1280
2020	Financial Management Advisory Services Directorate (FMASD)	43	31	19	4	3	1	0	74	7	145

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	10	24	35	20	9	1	1	30	34	188088
2020	Canada Revenue Agency	8	22	35	22	10	1	2	33	31	30433
2020	Branches	8	21	36	23	10	1	1	33	30	9450
2020	Finance & Administration Branch	6	21	35	25	11	0	1	36	28	1290
2020	Financial Management Advisory Services Directorate (FMASD)	7	28	37	23	5	0	1	27	35	147

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	8	15	26	29	19	2	2	50	23	187380
2020	Canada Revenue Agency	5	11	25	32	22	3	2	57	17	30335
2020	Branches	4	9	23	35	25	2	2	63	14	9406
2020	Finance & Administration Branch	3	10	23	35	26	2	1	62	14	1288
2020	Financial Management Advisory Services Directorate (FMASD)	3	7	26	45	17	1	1	64	9	148

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	13	21	31	20	11	2	2	32	36	187586
2020	Canada Revenue Agency	8	16	31	25	15	2	3	42	25	30362
2020	Branches	10	19	34	22	11	1	2	34	30	9437
2020	Finance & Administration Branch	8	19	35	23	12	1	2	36	28	1292
2020	Financial Management Advisory Services Directorate (FMASD)	6	16	46	24	5	2	2	30	22	148

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	14	30	29	17	1	2	48	21	187162
2020	Canada Revenue Agency	4	10	27	33	22	1	3	58	14	30284
2020	Branches	6	14	31	30	18	1	1	48	20	9409
2020	Finance & Administration Branch	5	12	31	29	21	0	1	51	18	1292
2020	Financial Management Advisory Services Directorate (FMASD)	15	20	35	23	5	1	1	28	36	148

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	12	19	27	23	15	1	2	40	32	187650
2020	Canada Revenue Agency	6	14	27	28	20	2	3	51	21	30337
2020	Branches	8	17	27	27	18	1	2	46	26	9429
2020	Finance & Administration Branch	6	13	28	28	22	1	2	51	20	1289
2020	Financial Management Advisory Services Directorate (FMASD)	11	12	35	31	10	1	1	42	23	148

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	8	14	24	27	19	4	3	50	24	187087
2020	Canada Revenue Agency	5	10	22	30	24	5	4	59	17	30228
2020	Branches	5	10	24	32	23	3	3	59	16	9399
2020	Finance & Administration Branch	4	12	25	29	25	2	2	57	17	1279
2020	Financial Management Advisory Services Directorate (FMASD)	5	13	32	30	16	3	2	48	18	147

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	12	20	32	20	12	2	2	33	34	187395
2020	Canada Revenue Agency	7	17	34	23	15	2	2	40	25	30299
2020	Branches	8	16	34	24	14	2	2	39	25	9412
2020	Finance & Administration Branch	6	16	34	25	15	2	2	42	23	1286
2020	Financial Management Advisory Services Directorate (FMASD)	6	19	40	27	7	1	1	34	25	148

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	17	36	26	12	1	1	39	25	187956
2020	Canada Revenue Agency	6	16	37	26	14	1	1	40	22	30425
2020	Branches	5	14	36	28	15	1	1	44	19	9449
2020	Finance & Administration Branch	3	10	35	31	19	1	2	51	13	1294
2020	Financial Management Advisory Services Directorate (FMASD)	3	10	43	30	11	1	2	42	13	148

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	28	30	17	8	6	6	4	65	16	187998
2020	Canada Revenue Agency	32	32	17	6	3	6	4	71	10	30394
2020	Branches	35	30	16	5	3	6	4	73	9	9441
2020	Finance & Administration Branch	37	30	16	6	3	4	4	73	10	1291
2020	Financial Management Advisory Services Directorate (FMASD)	36	30	18	3	2	5	7	74	5	148

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	49	28	9	8	5	1	78	13	187747
2020	Canada Revenue Agency	54	28	8	5	3	1	84	9	30367
2020	Branches	57	27	7	5	3	1	85	8	9422
2020	Finance & Administration Branch	55	29	7	6	3	1	84	9	1290
2020	Financial Management Advisory Services Directorate (FMASD)	57	30	5	5	3	1	87	8	146

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	54	30	7	5	3	85	8	187251
2020	Canada Revenue Agency	60	29	5	4	2	90	5	30279
2020	Branches	63	27	5	4	1	90	5	9398
2020	Finance & Administration Branch	61	28	5	5	1	89	6	1278
2020	Financial Management Advisory Services Directorate (FMASD)	63	28	5	3	1	91	4	147

Question 22. The people I work with value my ideas and opinions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	35	11	5	2	1	0	82	7	186700
2020	Canada Revenue Agency	46	34	11	3	2	2	1	83	5	30172
2020	Branches	54	32	8	3	1	1	0	87	5	9373
2020	Finance & Administration Branch	52	34	8	2	2	1	1	87	4	1281
2020	Financial Management Advisory Services Directorate (FMASD)	54	34	6	3	1	1	1	90	4	147

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	24	11	4	4	6	3	79	9	188004
2020	Canada Revenue Agency	48	23	12	4	3	6	3	78	8	30421
2020	Branches	54	21	10	3	3	6	4	82	6	9436
2020	Finance & Administration Branch	55	21	11	4	2	4	4	82	6	1286
2020	Financial Management Advisory Services Directorate (FMASD)	48	25	11	3	3	5	5	81	7	146

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	25	14	4	3	1	4	78	8	187985
2020	Canada Revenue Agency	46	25	15	4	2	2	6	77	6	30419
2020	Branches	58	25	10	2	2	1	3	86	4	9445
2020	Finance & Administration Branch	57	25	10	3	1	0	3	85	4	1291
2020	Financial Management Advisory Services Directorate (FMASD)	59	25	8	1	1	1	4	89	3	148

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	30	11	7	5	1	1	77	12	187915
2020	Canada Revenue Agency	51	30	10	5	3	1	1	82	8	30399
2020	Branches	54	29	8	5	3	0	0	84	8	9436
2020	Finance & Administration Branch	54	30	9	4	3	0	0	85	6	1287
2020	Financial Management Advisory Services Directorate (FMASD)	53	35	7	2	2	0	0	89	4	148

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	51	24	13	5	4	2	2	77	10	187690
2020	Canada Revenue Agency	54	23	12	4	3	2	2	80	7	30355
2020	Branches	59	22	10	3	3	1	1	83	7	9428
2020	Finance & Administration Branch	58	23	10	3	3	1	1	83	6	1288
2020	Financial Management Advisory Services Directorate (FMASD)	59	22	9	4	3	2	1	84	7	148

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	49	30	10	6	4	1	1	80	10	188026
2020	Canada Revenue Agency	56	29	8	4	2	1	1	86	6	30400
2020	Branches	57	28	8	4	2	1	1	86	7	9436
2020	Finance & Administration Branch	56	28	8	4	2	1	1	86	6	1288
2020	Financial Management Advisory Services Directorate (FMASD)	50	36	7	3	3	1	0	87	7	148

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	39	61	188363
2020	Canada Revenue Agency	40	60	30482
2020	Branches	39	61	9464
2020	Finance & Administration Branch	38	62	1292
2020	Financial Management Advisory Services Directorate (FMASD)	45	55	148

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	52	17	9	3	3	5	12	83	7	188232
2020	Canada Revenue Agency	50	17	10	2	2	6	12	82	5	30449
2020	Branches	59	17	7	2	2	5	9	88	4	9455
2020	Finance & Administration Branch	57	18	7	3	2	3	10	86	5	1295
2020	Financial Management Advisory Services Directorate (FMASD)	62	22	6	2	3	1	4	89	5	148

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	56	25	9	5	4	0	82	9	188350
2020	Canada Revenue Agency	62	24	7	4	2	1	87	6	30468
2020	Branches	65	22	7	3	2	0	88	6	9465
2020	Finance & Administration Branch	65	23	6	3	2	0	88	6	1295
2020	Financial Management Advisory Services Directorate (FMASD)	65	22	7	3	3	0	87	6	148

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	29	13	7	5	7	0	73	13	188297
2020	Canada Revenue Agency	43	28	12	5	3	8	1	78	8	30462
2020	Branches	47	28	11	4	3	7	0	81	8	9459
2020	Finance & Administration Branch	49	28	11	4	3	5	0	81	7	1294
2020	Financial Management Advisory Services Directorate (FMASD)	53	26	7	3	4	9	0	86	7	148

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	31	14	9	7	2	68	17	187817
2020	Canada Revenue Agency	41	32	13	7	4	3	75	11	30394
2020	Branches	43	32	12	7	4	2	77	10	9438
2020	Finance & Administration Branch	46	32	11	5	4	2	80	9	1290
2020	Financial Management Advisory Services Directorate (FMASD)	50	32	9	2	5	2	84	7	148

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	26	31	17	12	8	5	60	21	187771
2020	Canada Revenue Agency	31	33	16	9	4	6	69	14	30386
2020	Branches	33	35	15	9	4	4	71	13	9435
2020	Finance & Administration Branch	36	36	15	7	3	3	73	11	1287
2020	Financial Management Advisory Services Directorate (FMASD)	39	36	11	5	3	5	79	9	144

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	25	34	15	14	9	2	61	24	188175
2020	Canada Revenue Agency	31	37	14	10	5	3	70	15	30439
2020	Branches	33	38	13	10	4	2	72	14	9452
2020	Finance & Administration Branch	34	40	11	9	4	2	76	13	1289
2020	Financial Management Advisory Services Directorate (FMASD)	32	44	11	9	3	2	77	11	147

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	41	21	12	5	5	12	4	74	12	188232
2020	Canada Revenue Agency	37	17	10	5	4	20	6	74	13	30456
2020	Branches	48	24	11	4	2	8	3	81	7	9462
2020	Finance & Administration Branch	50	19	10	5	3	8	6	79	9	1295
2020	Financial Management Advisory Services Directorate (FMASD)	49	28	11	1	3	7	0	84	4	148

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	31	42	15	8	3	1	0	74	11	188081
2020	Canada Revenue Agency	40	42	11	4	1	1	0	83	6	30425
2020	Branches	41	42	10	4	1	1	0	84	6	9447
2020	Finance & Administration Branch	43	42	10	3	1	1	0	85	4	1293
2020	Financial Management Advisory Services Directorate (FMASD)	42	43	11	2	1	0	1	87	3	147

Question 37. I feel that change is managed well in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	21	36	19	15	7	2	59	22	187137
2020	Canada Revenue Agency	28	41	16	10	3	2	71	13	30291
2020	Branches	30	41	15	9	3	2	72	12	9400
2020	Finance & Administration Branch	32	44	13	7	2	1	78	9	1285
2020	Financial Management Advisory Services Directorate (FMASD)	31	48	13	5	2	2	80	7	146

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	36	13	8	5	3	1	73	13	187863
2020	Canada Revenue Agency	40	35	12	6	3	3	1	78	10	30383
2020	Branches	41	34	12	6	3	3	2	78	10	9424
2020	Finance & Administration Branch	42	35	12	6	3	2	1	78	9	1287
2020	Financial Management Advisory Services Directorate (FMASD)	35	39	12	8	2	3	1	77	10	147

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	36	16	6	4	2	74	10	187519
2020	Canada Revenue Agency	46	36	12	4	2	1	82	6	30335
2020	Branches	46	35	12	3	2	1	83	5	9422
2020	Finance & Administration Branch	48	36	10	4	2	1	84	5	1291
2020	Financial Management Advisory Services Directorate (FMASD)	44	44	8	2	1	1	89	3	147

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	25	18	12	10	9	2	55	25	187781
2020	Canada Revenue Agency	29	27	17	11	7	7	2	62	20	30390
2020	Branches	29	27	17	10	7	8	3	62	19	9438
2020	Finance & Administration Branch	29	27	18	11	7	7	2	61	19	1290
2020	Financial Management Advisory Services Directorate (FMASD)	22	27	17	11	7	13	3	59	21	147

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	33	17	12	8	3	61	21	187687
2020	Canada Revenue Agency	33	34	15	9	6	2	69	16	30375
2020	Branches	37	36	13	8	5	2	74	13	9433
2020	Finance & Administration Branch	41	34	13	7	3	2	76	10	1292
2020	Financial Management Advisory Services Directorate (FMASD)	37	39	15	7	2	0	76	9	148

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	28	15	14	14	3	2	55	29	188227
2020	Canada Revenue Agency	30	30	15	12	9	2	2	63	22	30456
2020	Branches	34	31	13	10	8	2	2	67	19	9458
2020	Finance & Administration Branch	35	29	14	12	7	1	2	66	19	1294
2020	Financial Management Advisory Services Directorate (FMASD)	30	41	14	9	3	1	2	73	13	148

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	51	23	13	6	4	1	4	77	10	188359
2020	Canada Revenue Agency	55	21	11	4	3	1	4	81	7	30487
2020	Branches	57	21	11	4	2	0	4	82	7	9456
2020	Finance & Administration Branch	60	21	9	4	2	1	3	84	6	1293
2020	Financial Management Advisory Services Directorate (FMASD)	55	20	14	3	5	1	2	78	8	148

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	47	24	14	6	4	1	3	74	11	188093
2020	Canada Revenue Agency	51	24	13	5	3	1	4	79	8	30434
2020	Branches	56	23	11	4	2	1	3	83	6	9445
2020	Finance & Administration Branch	58	23	10	4	1	1	3	85	5	1292
2020	Financial Management Advisory Services Directorate (FMASD)	48	25	13	4	4	3	3	78	8	147

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	74	9	5	2	3	3	4	89	5	187576
2020	Canada Revenue Agency	75	9	4	2	2	4	4	91	5	30348
2020	Branches	78	8	4	2	2	3	4	92	4	9411
2020	Finance & Administration Branch	80	8	3	2	2	2	3	93	4	1286
2020	Financial Management Advisory Services Directorate (FMASD)	77	6	4	3	1	3	5	91	4	146

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	72	11	5	2	2	2	7	91	4	187772
2020	Canada Revenue Agency	73	10	4	1	1	2	7	92	3	30374
2020	Branches	77	10	4	1	1	1	7	94	2	9432
2020	Finance & Administration Branch	79	9	3	1	1	1	5	95	2	1289
2020	Financial Management Advisory Services Directorate (FMASD)	74	11	4	0	2	5	5	93	2	148

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	41	18	9	4	4	0	68	14	187878
2020	Canada Revenue Agency	26	40	18	8	3	5	1	69	12	30395
2020	Branches	32	42	14	6	2	3	0	77	8	9438
2020	Finance & Administration Branch	34	42	14	5	2	3	0	79	7	1290
2020	Financial Management Advisory Services Directorate (FMASD)	31	42	15	2	3	6	1	79	5	146

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	37	13	7	3	2	77	10	187243
2020	Canada Revenue Agency	44	37	10	5	2	2	82	7	30273
2020	Branches	48	36	9	4	2	1	85	6	9393
2020	Finance & Administration Branch	49	35	9	4	1	1	86	5	1290
2020	Financial Management Advisory Services Directorate (FMASD)	42	43	6	5	2	2	87	7	147

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	41	34	13	5	3	4	1	78	8	187651
2020	Canada Revenue Agency	50	33	10	3	2	3	0	85	4	30357
2020	Branches	51	32	9	3	2	3	0	86	5	9426
2020	Finance & Administration Branch	53	32	9	3	1	2	0	86	4	1288
2020	Financial Management Advisory Services Directorate (FMASD)	48	38	6	4	1	2	1	88	5	146

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	32	16	5	3	6	1	75	8	188080
2020	Canada Revenue Agency	48	31	12	3	2	4	1	83	5	30401
2020	Branches	48	31	12	3	2	5	1	83	5	9439
2020	Finance & Administration Branch	50	31	11	3	1	4	1	84	4	1290
2020	Financial Management Advisory Services Directorate (FMASD)	44	33	10	4	2	5	2	83	6	147

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	44	30	11	5	4	4	2	79	10	187541
2020	Canada Revenue Agency	47	29	10	5	3	4	2	81	8	30329
2020	Branches	49	28	9	4	3	4	2	83	8	9419
2020	Finance & Administration Branch	51	28	9	6	2	3	3	83	8	1286
2020	Financial Management Advisory Services Directorate (FMASD)	41	32	10	6	3	5	2	79	10	146

Question 49. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	53	31	8	4	3	0	85	7	187707
2020	Canada Revenue Agency	58	31	6	3	2	0	89	4	30364
2020	Branches	62	28	6	2	1	0	90	4	9425
2020	Finance & Administration Branch	63	28	6	2	1	0	91	3	1285
2020	Financial Management Advisory Services Directorate (FMASD)	57	36	5	1	1	1	93	2	146

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	44	31	13	7	5	0	75	12	187475
2020	Canada Revenue Agency	53	31	10	4	2	0	84	6	30307
2020	Branches	57	29	8	3	2	0	87	5	9402
2020	Finance & Administration Branch	60	28	7	2	2	1	89	4	1284
2020	Financial Management Advisory Services Directorate (FMASD)	60	32	5	2	1	1	92	3	147

Question 51. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	42	33	13	7	5	0	75	12	186722
2020	Canada Revenue Agency	50	34	10	4	2	0	84	7	30170
2020	Branches	55	31	9	4	2	0	86	5	9362
2020	Finance & Administration Branch	58	30	7	3	2	0	89	4	1277
2020	Financial Management Advisory Services Directorate (FMASD)	59	32	3	3	1	1	93	4	145

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	25	17	9	6	3	1	66	16	187915
2020	Canada Revenue Agency	42	26	16	8	4	3	0	71	13	30403
2020	Branches	50	25	13	6	3	3	0	77	9	9438
2020	Finance & Administration Branch	52	25	13	4	3	3	0	80	7	1291
2020	Financial Management Advisory Services Directorate (FMASD)	48	31	12	4	3	3	0	81	7	147

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Public Service	24	41	35	188494
2020	Canada Revenue Agency	20	45	34	30515
2020	Branches	23	44	34	9472
2020	Finance & Administration Branch	22	43	35	1295
2020	Financial Management Advisory Services Directorate (FMASD)	30	38	32	148

Question 54. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Public Service	17	38	28	4	6	6	45796
2020	Canada Revenue Agency	25	49	16	3	3	4	6202
2020	Branches	26	49	14	3	4	5	2183
2020	Finance & Administration Branch	25	49	13	2	6	5	282
2020	Financial Management Advisory Services Directorate (FMASD)	11	58	18	2	7	4	44

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	188242
2020	Canada Revenue Agency	8	92	30474
2020	Branches	7	93	9459
2020	Finance & Administration Branch	8	92	1292
2020	Financial Management Advisory Services Directorate (FMASD)	9	91	147

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	48	52	18665
2020	Canada Revenue Agency	45	55	2455
2020	Branches	46	54	721
2020	Finance & Administration Branch	37	63	105
2020	Financial Management Advisory Services Directorate (FMASD)	46	54	13

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	62	38	18665
2020	Canada Revenue Agency	62	38	2455
2020	Branches	61	39	721
2020	Finance & Administration Branch	68	32	105
2020	Financial Management Advisory Services Directorate (FMASD)	62	38	13

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18665
2020	Canada Revenue Agency	6	94	2455
2020	Branches	6	94	721
2020	Finance & Administration Branch	5	95	105
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	13

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	18665
2020	Finance & Administration Branch	0	100	105
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	13

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	18665
2020	Canada Revenue Agency	5	95	2455
2020	Branches	7	93	721
2020	Finance & Administration Branch	5	95	105
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	13

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18665
2020	Canada Revenue Agency	11	89	2455
2020	Branches	3	97	721
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	13

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	18665
2020	Canada Revenue Agency	5	95	2455
2020	Branches	4	96	721
2020	Finance & Administration Branch	5	95	105

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	39	61	18664
2020	Canada Revenue Agency	36	64	2454
2020	Branches	37	63	720
2020	Finance & Administration Branch	31	69	105

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	41	59	18664
2020	Canada Revenue Agency	38	62	2454
2020	Branches	41	59	720
2020	Finance & Administration Branch	42	58	105

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	47	53	18664
2020	Canada Revenue Agency	41	59	2454
2020	Branches	48	52	720
2020	Finance & Administration Branch	49	51	105
2020	Financial Management Advisory Services Directorate (FMASD)	46	54	13

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	43	57	18664
2020	Canada Revenue Agency	42	58	2454
2020	Branches	44	56	720
2020	Finance & Administration Branch	44	56	105
2020	Financial Management Advisory Services Directorate (FMASD)	61	39	13

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	33	67	18664
2020	Canada Revenue Agency	27	73	2454
2020	Branches	32	68	720
2020	Finance & Administration Branch	33	67	105
2020	Financial Management Advisory Services Directorate (FMASD)	38	62	13

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	54	46	18664
2020	Canada Revenue Agency	52	48	2454
2020	Branches	50	50	720
2020	Finance & Administration Branch	47	53	105
2020	Financial Management Advisory Services Directorate (FMASD)	38	62	13

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	38	62	18664
2020	Canada Revenue Agency	34	66	2454
2020	Branches	34	66	720
2020	Finance & Administration Branch	40	60	105

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	18664
2020	Canada Revenue Agency	1	99	2454
2020	Finance & Administration Branch	0	100	105
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	13

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18664
2020	Canada Revenue Agency	6	94	2454
2020	Branches	5	95	720
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	13

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	18664
2020	Canada Revenue Agency	11	89	2454
2020	Branches	10	90	720
2020	Finance & Administration Branch	9	91	105
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	13

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	52	48	18664
2020	Canada Revenue Agency	50	50	2454
2020	Branches	51	49	720
2020	Finance & Administration Branch	43	57	105
2020	Financial Management Advisory Services Directorate (FMASD)	54	46	13

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	25	75	18664
2020	Canada Revenue Agency	21	79	2454
2020	Branches	18	82	720
2020	Finance & Administration Branch	15	85	105
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	13

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	16	84	18664
2020	Canada Revenue Agency	14	86	2454
2020	Branches	12	88	720
2020	Finance & Administration Branch	16	84	105

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	51	49	18666
2020	Canada Revenue Agency	46	54	2455
2020	Branches	50	50	721
2020	Finance & Administration Branch	49	51	105
2020	Financial Management Advisory Services Directorate (FMASD)	46	54	13

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	18666
2020	Canada Revenue Agency	25	75	2455
2020	Branches	26	74	721
2020	Finance & Administration Branch	21	79	105

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	18666
2020	Canada Revenue Agency	4	96	2455
2020	Branches	6	94	721
2020	Finance & Administration Branch	8	92	105
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	13

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	20	80	18666
2020	Canada Revenue Agency	23	77	2455
2020	Branches	15	85	721
2020	Finance & Administration Branch	13	87	105
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	13

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	18666
2020	Canada Revenue Agency	9	91	2455
2020	Branches	8	92	721
2020	Finance & Administration Branch	11	89	105
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	13

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18666
2020	Canada Revenue Agency	6	94	2455
2020	Branches	5	95	721
2020	Finance & Administration Branch	8	92	105
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	13

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	18666
2020	Canada Revenue Agency	11	89	2455
2020	Branches	10	90	721
2020	Finance & Administration Branch	7	93	105
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	13

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	18666
2020	Canada Revenue Agency	9	91	2455
2020	Branches	9	91	721
2020	Finance & Administration Branch	9	91	105

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	18666
2020	Canada Revenue Agency	29	71	2455
2020	Branches	28	72	721
2020	Finance & Administration Branch	34	66	105

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	17329
2020	Canada Revenue Agency	13	87	2295
2020	Branches	12	88	685
2020	Finance & Administration Branch	9	91	97
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	13

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	17329
2020	Canada Revenue Agency	18	82	2295
2020	Branches	17	83	685
2020	Finance & Administration Branch	13	87	97

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	17329
2020	Canada Revenue Agency	9	91	2295
2020	Branches	8	92	685
2020	Finance & Administration Branch	6	94	97

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	17329
2020	Canada Revenue Agency	7	93	2295
2020	Branches	7	93	685
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	13

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	10	90	17329
2020	Canada Revenue Agency	9	91	2295
2020	Branches	10	90	685
2020	Finance & Administration Branch	16	84	97

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	17329
2020	Canada Revenue Agency	9	91	2295
2020	Branches	10	90	685
2020	Finance & Administration Branch	7	93	97

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	17329
2020	Canada Revenue Agency	9	91	2295
2020	Branches	17	83	685
2020	Finance & Administration Branch	8	92	97

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	17329
2020	Canada Revenue Agency	12	88	2295
2020	Branches	11	89	685
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	13

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	17329
2020	Canada Revenue Agency	14	86	2295
2020	Branches	15	85	685
2020	Finance & Administration Branch	11	89	97

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	32	68	17329
2020	Canada Revenue Agency	28	72	2295
2020	Branches	30	70	685
2020	Finance & Administration Branch	17	83	97

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	10	90	17329
2020	Canada Revenue Agency	9	91	2295
2020	Branches	9	91	685
2020	Finance & Administration Branch	6	94	97

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	49	51	17329
2020	Canada Revenue Agency	45	55	2295
2020	Branches	46	54	685
2020	Finance & Administration Branch	43	57	97

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	17329
2020	Canada Revenue Agency	2	98	2295
2020	Branches	1	99	685
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	13

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	57	43	17329
2020	Canada Revenue Agency	53	47	2295
2020	Branches	56	44	685
2020	Finance & Administration Branch	50	50	97
2020	Financial Management Advisory Services Directorate (FMASD)	54	46	13

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	17329
2020	Canada Revenue Agency	4	96	2295
2020	Branches	3	97	685
2020	Finance & Administration Branch	5	95	97
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	13

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	17329
2020	Canada Revenue Agency	14	86	2295
2020	Branches	11	89	685
2020	Finance & Administration Branch	15	85	97

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	20	17	17	7	6	27	7	56	19	188041
2020	Canada Revenue Agency	27	18	15	4	3	25	7	66	11	30424
2020	Branches	26	18	15	4	3	26	8	66	12	9449
2020	Finance & Administration Branch	27	21	14	5	3	24	7	69	12	1292
2020	Financial Management Advisory Services Directorate (FMASD)	20	20	18	2	3	28	9	63	7	148

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	29	15	6	5	8	1	71	12	187964
2020	Canada Revenue Agency	46	30	12	4	2	6	1	81	6	30419
2020	Branches	45	29	12	3	2	7	1	81	6	9439
2020	Finance & Administration Branch	47	30	12	3	2	5	1	82	5	1287
2020	Financial Management Advisory Services Directorate (FMASD)	42	30	17	1	2	7	1	78	4	148

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	188014
2020	Canada Revenue Agency	6	94	30435
2020	Branches	5	95	9450
2020	Finance & Administration Branch	6	94	1288
2020	Financial Management Advisory Services Directorate (FMASD)	7	93	147

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	36	64	12247
2020	Canada Revenue Agency	30	70	1751
2020	Branches	36	64	496
2020	Finance & Administration Branch	26	74	74

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	77	23	12247
2020	Canada Revenue Agency	76	24	1751
2020	Branches	76	24	496
2020	Finance & Administration Branch	80	20	74

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Canada Revenue Agency	3	97	1751
2020	Branches	4	96	496
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	12247
2020	Finance & Administration Branch	0	100	74
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12247
2020	Canada Revenue Agency	6	94	1751
2020	Branches	8	92	496
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12247
2020	Canada Revenue Agency	9	91	1751
2020	Branches	3	97	496
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247
2020	Canada Revenue Agency	10	90	1751
2020	Branches	9	91	496
2020	Finance & Administration Branch	11	89	74

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	28	72	12245
2020	Canada Revenue Agency	31	69	1750
2020	Branches	30	70	496
2020	Finance & Administration Branch	26	74	74

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	20	80	12245
2020	Canada Revenue Agency	21	79	1750
2020	Branches	21	79	496
2020	Finance & Administration Branch	18	82	74

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	17	83	12245
2020	Canada Revenue Agency	22	78	1750
2020	Branches	19	81	496
2020	Finance & Administration Branch	16	84	74

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	6	94	12245
2020	Canada Revenue Agency	5	95	1750
2020	Branches	5	95	496

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	26	74	12245
2020	Canada Revenue Agency	24	76	1750
2020	Branches	22	78	496
2020	Finance & Administration Branch	19	81	74

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	12245
2020	Canada Revenue Agency	22	78	1750
2020	Branches	25	75	496
2020	Finance & Administration Branch	31	69	74

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	12245
2020	Canada Revenue Agency	4	96	1750
2020	Branches	4	96	496
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	12245
2020	Canada Revenue Agency	1	99	1750
2020	Branches	1	99	496
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12245
2020	Canada Revenue Agency	6	94	1750
2020	Branches	5	95	496
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	12245
2020	Canada Revenue Agency	15	85	1750
2020	Branches	14	86	496
2020	Finance & Administration Branch	15	85	74

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	1	99	12245
2020	Canada Revenue Agency	1	99	1750
2020	Finance & Administration Branch	0	100	74
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	16	84	12245
2020	Canada Revenue Agency	17	83	1750
2020	Branches	16	84	496
2020	Finance & Administration Branch	21	79	74

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Organization	No (%)	Total responses
2020	Public Service	100	12245
2020	Canada Revenue Agency	100	1750
2020	Branches	100	496
2020	Finance & Administration Branch	100	74
2020	Financial Management Advisory Services Directorate (FMASD)	100	10

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	12245
2020	Canada Revenue Agency	17	83	1750
2020	Branches	18	82	496
2020	Finance & Administration Branch	15	85	74

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	30	70	12247
2020	Canada Revenue Agency	28	72	1751
2020	Branches	28	72	496
2020	Finance & Administration Branch	31	69	74

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	12247
2020	Canada Revenue Agency	14	86	1751
2020	Branches	15	85	496
2020	Finance & Administration Branch	18	82	74
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Canada Revenue Agency	3	97	1751
2020	Branches	5	95	496
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	17	83	12247
2020	Canada Revenue Agency	20	80	1751
2020	Branches	14	86	496
2020	Finance & Administration Branch	12	88	74
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Canada Revenue Agency	5	95	1751
2020	Branches	5	95	496
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	6	94	12247
2020	Canada Revenue Agency	7	93	1751
2020	Branches	5	95	496
2020	Finance & Administration Branch	10	90	74
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247
2020	Canada Revenue Agency	8	92	1751
2020	Branches	7	93	496
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247
2020	Canada Revenue Agency	7	93	1751
2020	Branches	8	92	496
2020	Finance & Administration Branch	10	90	74

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	48	52	12247
2020	Canada Revenue Agency	49	51	1751
2020	Branches	52	48	496
2020	Finance & Administration Branch	48	52	74

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	11497
2020	Canada Revenue Agency	6	94	1634
2020	Branches	6	94	470
2020	Finance & Administration Branch	7	93	67
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	15	85	11497
2020	Canada Revenue Agency	13	87	1634
2020	Branches	14	86	470
2020	Finance & Administration Branch	10	90	67

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497
2020	Canada Revenue Agency	3	97	1634
2020	Branches	4	96	470
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	11497
2020	Canada Revenue Agency	2	98	1634
2020	Branches	2	98	470
2020	Finance & Administration Branch	0	100	67
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	11497
2020	Canada Revenue Agency	3	97	1634
2020	Branches	3	97	470
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497
2020	Canada Revenue Agency	5	95	1634
2020	Branches	6	94	470
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	11497
2020	Canada Revenue Agency	8	92	1634
2020	Branches	16	84	470
2020	Finance & Administration Branch	9	91	67
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	11497
2020	Canada Revenue Agency	12	88	1634
2020	Branches	10	90	470
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	11497
2020	Canada Revenue Agency	12	88	1634
2020	Branches	10	90	470
2020	Finance & Administration Branch	8	92	67
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	28	72	11497
2020	Canada Revenue Agency	26	74	1634
2020	Branches	26	74	470
2020	Finance & Administration Branch	27	73	67
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	11497
2020	Canada Revenue Agency	8	92	1634
2020	Branches	9	91	470
2020	Finance & Administration Branch	10	90	67

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	46	54	11497
2020	Canada Revenue Agency	44	56	1634
2020	Branches	42	58	470
2020	Finance & Administration Branch	41	59	67

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	11497
2020	Canada Revenue Agency	2	98	1634
2020	Branches	2	98	470
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	63	37	11497
2020	Canada Revenue Agency	60	40	1634
2020	Branches	62	38	470
2020	Finance & Administration Branch	61	39	67
2020	Financial Management Advisory Services Directorate (FMASD)	50	50	10

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497
2020	Canada Revenue Agency	4	96	1634
2020	Branches	3	97	470
2020	Financial Management Advisory Services Directorate (FMASD)	0	100	10

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	11497
2020	Canada Revenue Agency	12	88	1634
2020	Branches	13	87	470
2020	Finance & Administration Branch	16	84	67

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	22	17	18	4	4	29	6	60	12	187795
2020	Canada Revenue Agency	28	18	16	3	2	27	6	69	8	30401
2020	Branches	27	18	15	3	2	29	6	69	7	9434
2020	Finance & Administration Branch	29	20	15	3	2	24	7	71	7	1288
2020	Financial Management Advisory Services Directorate (FMASD)	19	23	17	0	3	27	12	68	4	147

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	30	16	4	3	9	1	73	9	187913
2020	Canada Revenue Agency	46	30	12	3	2	6	1	82	5	30424
2020	Branches	46	29	12	3	2	7	1	82	5	9450
2020	Finance & Administration Branch	47	30	11	3	2	6	1	83	5	1292
2020	Financial Management Advisory Services Directorate (FMASD)	40	31	15	1	3	9	2	79	4	148

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	2	6	21	17	39	12	1	10	66	3416
2020	Canada Revenue Agency	3	9	24	17	33	13	0	15	57	550
2020	Branches	1	6	25	20	35	13	0	8	63	150
2020	Finance & Administration Branch	0	11	32	26	27	5	0	11	56	19

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	25	18	11	11	0	1	60	22	188246
2020	Canada Revenue Agency	41	23	15	9	10	0	2	65	19	30478
2020	Branches	46	21	14	8	8	0	2	68	17	9452
2020	Finance & Administration Branch	38	23	17	11	9	0	2	62	20	1293
2020	Financial Management Advisory Services Directorate (FMASD)	41	24	10	11	13	1	2	66	24	148

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	28	19	10	9	1	62	19	187765
2020	Canada Revenue Agency	41	29	17	7	5	1	71	12	30401
2020	Branches	48	28	14	6	3	1	77	9	9426
2020	Finance & Administration Branch	46	29	15	6	4	1	75	10	1288
2020	Financial Management Advisory Services Directorate (FMASD)	38	36	14	6	5	1	75	11	147

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	21	27	25	15	11	0	1	48	26	188096
2020	Canada Revenue Agency	26	29	24	12	7	0	1	55	20	30442
2020	Branches	23	28	25	13	9	0	0	52	22	9441
2020	Finance & Administration Branch	28	30	23	12	6	0	0	59	18	1291
2020	Financial Management Advisory Services Directorate (FMASD)	13	28	28	20	11	1	0	41	31	148

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	31	29	20	11	7	0	2	61	18	187628
2020	Canada Revenue Agency	37	29	18	9	5	1	3	68	14	30371
2020	Branches	30	30	20	11	7	0	1	62	18	9428
2020	Finance & Administration Branch	36	30	18	10	6	0	1	67	16	1292
2020	Financial Management Advisory Services Directorate (FMASD)	15	28	26	12	18	1	0	43	31	148

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	24	21	14	12	1	1	52	26	187371
2020	Canada Revenue Agency	39	25	17	9	6	2	3	67	16	30314
2020	Branches	31	27	21	11	8	1	1	59	20	9415
2020	Finance & Administration Branch	38	27	18	9	6	1	1	66	15	1292
2020	Financial Management Advisory Services Directorate (FMASD)	23	27	23	11	12	3	1	52	24	148

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	23	13	7	5	0	4	74	13	187251
2020	Canada Revenue Agency	61	17	8	3	2	1	7	85	6	30308
2020	Branches	52	23	11	6	4	0	4	78	11	9409
2020	Finance & Administration Branch	57	20	10	5	3	0	5	81	8	1285
2020	Financial Management Advisory Services Directorate (FMASD)	37	27	18	8	7	1	2	66	15	148

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	30	27	21	12	10	0	1	58	21	187793
2020	Canada Revenue Agency	36	28	19	9	7	0	1	65	16	30394
2020	Branches	34	28	19	10	7	0	1	63	17	9439
2020	Finance & Administration Branch	39	28	17	10	5	0	1	67	15	1295
2020	Financial Management Advisory Services Directorate (FMASD)	27	24	22	15	11	1	0	52	26	148

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	23	18	10	9	0	6	60	21	187713
2020	Canada Revenue Agency	35	24	18	9	8	0	5	62	18	30344
2020	Branches	36	24	18	9	7	0	7	64	17	9404
2020	Finance & Administration Branch	36	25	18	9	7	0	5	65	17	1286
2020	Financial Management Advisory Services Directorate (FMASD)	28	25	18	11	11	1	6	57	23	147

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	33	19	8	5	1	1	68	13	187500
2020	Canada Revenue Agency	38	32	17	6	3	1	2	73	9	30300
2020	Branches	40	34	16	6	2	1	1	76	8	9402
2020	Finance & Administration Branch	42	34	15	5	2	1	1	78	7	1288
2020	Financial Management Advisory Services Directorate (FMASD)	36	40	17	3	2	1	1	78	5	148

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	26	32	22	12	7	1	1	59	19	187397
2020	Canada Revenue Agency	29	32	21	10	5	1	1	62	16	30298
2020	Branches	30	35	20	10	5	1	1	65	15	9387
2020	Finance & Administration Branch	34	35	18	8	3	1	1	70	12	1286
2020	Financial Management Advisory Services Directorate (FMASD)	24	36	23	13	3	1	1	60	16	148

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	31	19	10	6	0	1	65	16	187439
2020	Canada Revenue Agency	39	31	16	8	4	1	1	71	12	30307
2020	Branches	40	32	16	8	4	0	1	73	12	9394
2020	Finance & Administration Branch	44	31	15	6	3	0	1	76	9	1284
2020	Financial Management Advisory Services Directorate (FMASD)	30	41	17	8	2	1	1	72	10	148

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	26	14	8	6	1	1	72	14	187021
2020	Canada Revenue Agency	49	26	13	6	4	1	1	76	11	30223
2020	Branches	55	24	10	5	4	0	1	81	9	9380
2020	Finance & Administration Branch	54	27	11	4	3	0	1	82	7	1282
2020	Financial Management Advisory Services Directorate (FMASD)	43	40	9	4	3	1	1	85	7	148

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	30	30	21	11	6	0	1	61	17	187621
2020	Canada Revenue Agency	30	31	22	11	6	0	1	61	17	30353
2020	Branches	34	32	20	9	4	0	1	67	13	9418
2020	Finance & Administration Branch	38	32	18	8	3	0	0	70	11	1287
2020	Financial Management Advisory Services Directorate (FMASD)	33	32	21	10	3	1	0	66	13	148

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	28	31	22	12	8	0	1	59	19	187551
2020	Canada Revenue Agency	25	31	22	12	8	0	1	57	21	30328
2020	Branches	32	34	20	9	5	0	1	66	14	9405
2020	Finance & Administration Branch	33	33	19	9	5	0	1	67	14	1285
2020	Financial Management Advisory Services Directorate (FMASD)	21	36	20	14	5	1	2	59	20	147

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	28	14	5	3	0	1	77	9	186877
2020	Canada Revenue Agency	53	27	12	4	2	0	1	81	7	30209
2020	Branches	54	28	11	4	2	0	1	83	6	9377
2020	Finance & Administration Branch	56	28	11	3	2	0	0	84	5	1278
2020	Financial Management Advisory Services Directorate (FMASD)	46	30	13	4	6	1	0	77	10	146

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	35	20	8	4	0	68	13	187065
2020	Canada Revenue Agency	35	35	19	7	4	0	70	11	30249
2020	Branches	36	36	18	7	3	0	72	10	9382
2020	Finance & Administration Branch	43	35	14	5	3	0	78	8	1282
2020	Financial Management Advisory Services Directorate (FMASD)	28	39	18	5	9	1	68	14	143

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	17	7	2	2	1	4	89	4	186977
2020	Canada Revenue Agency	68	17	6	2	2	1	5	89	4	30234
2020	Branches	71	16	5	2	1	0	4	92	3	9385
2020	Finance & Administration Branch	73	16	5	1	1	1	4	93	2	1280
2020	Financial Management Advisory Services Directorate (FMASD)	65	20	5	1	3	2	3	89	5	146

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	76	10	5	3	3	1	3	89	6	186882
2020	Canada Revenue Agency	79	9	4	2	2	1	3	91	4	30257
2020	Branches	81	8	4	2	2	1	3	92	4	9386
2020	Finance & Administration Branch	79	9	4	2	2	1	3	92	4	1278
2020	Financial Management Advisory Services Directorate (FMASD)	71	15	5	0	2	3	3	93	2	146

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	67	20	7	3	2	0	2	89	4	186557
2020	Canada Revenue Agency	74	16	5	2	1	0	2	92	3	30151
2020	Branches	71	18	6	2	1	0	2	91	4	9358
2020	Finance & Administration Branch	71	18	5	3	1	0	2	91	4	1278
2020	Financial Management Advisory Services Directorate (FMASD)	66	22	5	3	2	1	2	90	5	146

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	66	16	8	4	4	0	1	84	9	186974
2020	Canada Revenue Agency	70	15	6	3	3	1	2	87	6	30235
2020	Branches	72	14	6	3	3	0	2	88	6	9387
2020	Finance & Administration Branch	69	17	6	3	3	0	2	88	6	1282
2020	Financial Management Advisory Services Directorate (FMASD)	63	24	7	0	3	1	2	90	3	146

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	61	11	4	2	1	0	21	91	3	187272
2020	Canada Revenue Agency	61	8	3	1	1	0	24	93	3	30289
2020	Branches	63	10	4	1	1	0	20	93	3	9399
2020	Finance & Administration Branch	61	11	4	1	1	0	21	92	2	1286
2020	Financial Management Advisory Services Directorate (FMASD)	56	18	3	1	1	1	21	95	2	146

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	18	7	2	1	0	3	89	4	187971
2020	Canada Revenue Agency	65	18	8	3	1	1	4	88	4	30437
2020	Branches	74	14	4	1	1	0	5	93	2	9445
2020	Finance & Administration Branch	75	15	5	1	1	1	4	93	2	1294
2020	Financial Management Advisory Services Directorate (FMASD)	74	15	3	0	1	1	7	96	1	147

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	16	7	4	4	0	2	86	8	188032
2020	Canada Revenue Agency	63	16	8	5	6	0	2	81	11	30463
2020	Branches	74	14	5	2	2	0	2	90	5	9452
2020	Finance & Administration Branch	68	16	7	3	4	1	2	86	7	1294
2020	Financial Management Advisory Services Directorate (FMASD)	70	15	8	1	1	1	3	89	3	148

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	30	15	5	3	0	1	77	8	188018
2020	Canada Revenue Agency	44	30	16	5	3	0	1	75	9	30444
2020	Branches	46	30	15	5	2	0	1	78	8	9453
2020	Finance & Administration Branch	46	31	13	5	2	1	1	78	8	1295
2020	Financial Management Advisory Services Directorate (FMASD)	46	28	17	4	3	1	1	76	7	148

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	40	22	7	4	0	0	67	11	188168
2020	Canada Revenue Agency	30	40	20	6	3	0	0	70	10	30468
2020	Branches	35	40	18	4	2	0	0	76	6	9462
2020	Finance & Administration Branch	32	42	19	4	2	0	0	75	7	1293
2020	Financial Management Advisory Services Directorate (FMASD)	25	48	20	2	3	1	1	75	5	148

Question 72. Overall, my level of work-related stress is...
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	14	33	34	13	5	0	48	18	188144
2020	Canada Revenue Agency	18	35	33	10	3	0	53	14	30446
2020	Branches	19	36	31	10	3	0	55	13	9451
2020	Finance & Administration Branch	21	37	31	9	2	0	58	11	1293
2020	Financial Management Advisory Services Directorate (FMASD)	14	39	31	14	1	1	53	16	148

Question 73. After my workday, I feel emotionally drained.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	11	20	38	21	9	0	31	31	187534
2020	Canada Revenue Agency	9	18	41	23	9	0	32	28	30313
2020	Branches	8	17	39	24	11	0	35	26	9407
2020	Finance & Administration Branch	6	17	40	24	13	0	37	23	1288
2020	Financial Management Advisory Services Directorate (FMASD)	9	19	47	18	7	1	25	28	148

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	40	39	11	5	3	1	81	8	187949
2020	Canada Revenue Agency	46	38	9	4	1	1	86	5	30430
2020	Branches	46	38	9	4	1	1	85	5	9438
2020	Finance & Administration Branch	48	38	9	3	1	1	86	5	1291
2020	Financial Management Advisory Services Directorate (FMASD)	43	38	14	2	2	1	82	4	147

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	32	14	10	6	3	70	16	187564
2020	Canada Revenue Agency	41	33	13	7	3	4	77	10	30348
2020	Branches	41	34	13	7	3	3	77	10	9424
2020	Finance & Administration Branch	44	32	12	6	3	3	79	9	1288
2020	Financial Management Advisory Services Directorate (FMASD)	36	35	17	5	3	5	74	8	146

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	28	12	11	8	1	1	69	20	187730
2020	Canada Revenue Agency	41	28	12	10	7	2	1	71	17	30372
2020	Branches	44	28	11	9	6	2	1	74	15	9421
2020	Finance & Administration Branch	47	27	10	9	5	1	1	75	15	1289
2020	Financial Management Advisory Services Directorate (FMASD)	41	26	14	11	5	2	2	69	16	148

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	27	13	4	4	3	1	79	8	187225
2020	Canada Revenue Agency	51	26	12	3	2	4	1	82	6	30299
2020	Branches	55	26	11	3	2	3	1	84	5	9407
2020	Finance & Administration Branch	56	26	10	3	2	2	1	85	6	1290
2020	Financial Management Advisory Services Directorate (FMASD)	54	25	10	3	2	3	3	84	6	147

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	33	15	10	7	2	0	68	17	188058
2020	Canada Revenue Agency	39	34	15	6	3	2	0	75	10	30417
2020	Branches	43	34	13	6	3	2	0	78	9	9446
2020	Finance & Administration Branch	45	33	12	6	2	1	0	79	9	1292
2020	Financial Management Advisory Services Directorate (FMASD)	42	33	16	2	3	2	1	78	5	147

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	39	10	8	3	0	0	78	12	188293
2020	Canada Revenue Agency	45	39	8	6	1	0	0	85	7	30482
2020	Branches	46	39	8	5	1	0	0	86	6	9460
2020	Finance & Administration Branch	43	43	8	4	1	0	0	86	5	1294
2020	Financial Management Advisory Services Directorate (FMASD)	35	44	13	5	1	1	1	80	7	148

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	37	12	9	4	1	0	76	13	187495
2020	Canada Revenue Agency	44	37	10	6	2	1	0	82	8	30338
2020	Branches	45	37	11	5	1	1	0	82	7	9414
2020	Finance & Administration Branch	43	39	11	5	1	1	0	82	7	1287
2020	Financial Management Advisory Services Directorate (FMASD)	36	39	16	4	1	3	1	78	5	146

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	37	17	6	3	1	1	74	9	186885
2020	Canada Revenue Agency	41	37	15	4	1	1	1	80	5	30258
2020	Branches	40	36	16	4	1	1	1	78	6	9405
2020	Finance & Administration Branch	40	37	16	4	1	0	1	78	5	1286
2020	Financial Management Advisory Services Directorate (FMASD)	31	38	23	3	2	1	2	71	5	146

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	34	12	4	2	1	1	81	7	187583
2020	Canada Revenue Agency	51	34	10	3	1	1	1	86	4	30343
2020	Branches	52	32	10	3	1	1	1	86	4	9424
2020	Finance & Administration Branch	52	33	9	2	1	1	1	87	3	1285
2020	Financial Management Advisory Services Directorate (FMASD)	45	37	7	3	1	4	1	87	5	146

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	65	18	6	1	1	7	3	92	2	187791
2020	Canada Revenue Agency	67	17	5	1	0	8	3	94	1	30392
2020	Branches	74	16	4	0	0	4	2	95	1	9428
2020	Finance & Administration Branch	70	18	3	1	1	5	3	95	2	1293
2020	Financial Management Advisory Services Directorate (FMASD)	72	19	5	1	1	2	1	94	1	148

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	50	33	9	5	2	2	0	84	7	187455
2020	Canada Revenue Agency	58	30	6	3	1	2	0	90	4	30323
2020	Branches	57	30	7	3	1	2	0	89	4	9404
2020	Finance & Administration Branch	58	29	7	2	1	2	0	89	3	1288
2020	Financial Management Advisory Services Directorate (FMASD)	53	31	10	1	1	3	1	88	2	148

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	50	29	9	7	5	1	0	80	12	187389
2020	Canada Revenue Agency	52	29	8	6	3	1	0	82	9	30330
2020	Branches	57	27	8	5	3	1	0	84	8	9409
2020	Finance & Administration Branch	58	26	7	5	3	1	0	85	8	1284
2020	Financial Management Advisory Services Directorate (FMASD)	53	29	6	5	3	3	1	86	8	146

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	52	28	9	6	4	1	0	81	10	187701
2020	Canada Revenue Agency	60	27	7	3	1	1	0	89	4	30363
2020	Branches	63	25	7	2	1	1	1	90	4	9418
2020	Finance & Administration Branch	62	27	6	3	1	1	0	90	4	1285
2020	Financial Management Advisory Services Directorate (FMASD)	61	28	3	1	2	5	1	94	3	148

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	23	47	13	12	3	1	1	71	15	44705
2020	Canada Revenue Agency	25	47	12	12	3	1	0	73	15	4414
2020	Branches	25	48	11	11	3	1	1	74	14	1788
2020	Finance & Administration Branch	29	46	12	8	3	1	1	76	11	315
2020	Financial Management Advisory Services Directorate (FMASD)	20	55	8	8	8	0	0	75	17	36

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	89	11	44722
2020	Canada Revenue Agency	98	2	4418
2020	Branches	97	3	1790
2020	Finance & Administration Branch	90	10	315
2020	Financial Management Advisory Services Directorate (FMASD)	97	3	36

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	20	35	18	18	8	0	56	26	41680
2020	Canada Revenue Agency	22	42	15	15	5	0	64	20	4312
2020	Branches	22	39	16	16	6	0	61	22	1739
2020	Finance & Administration Branch	23	37	17	17	5	1	61	22	283
2020	Financial Management Advisory Services Directorate (FMASD)	14	46	14	17	9	0	60	26	35

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	187153
2020	Canada Revenue Agency	9	91	30281
2020	Branches	9	91	9419
2020	Finance & Administration Branch	7	93	1288
2020	Financial Management Advisory Services Directorate (FMASD)	9	91	145

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	187417
2020	Canada Revenue Agency	14	86	30317
2020	Branches	13	87	9430
2020	Finance & Administration Branch	11	89	1291
2020	Financial Management Advisory Services Directorate (FMASD)	9	91	146

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	50	50	24105
2020	Canada Revenue Agency	56	44	4259
2020	Branches	54	46	1230
2020	Finance & Administration Branch	58	42	140
2020	Financial Management Advisory Services Directorate (FMASD)	39	61	13

Question 90. Were any workplace accommodation measures implemented?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	79	21	24104
2020	Canada Revenue Agency	82	18	4259
2020	Branches	82	18	1230
2020	Finance & Administration Branch	84	16	140
2020	Financial Management Advisory Services Directorate (FMASD)	69	31	13

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	33	8	7	3	0	82	10	19149
2020	Canada Revenue Agency	50	34	7	7	2	0	84	9	3492
2020	Branches	54	33	5	6	2	0	87	8	1006
2020	Finance & Administration Branch	55	35	4	3	1	1	91	4	117

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	30	9	5	3	2	3	82	8	187986
2020	Canada Revenue Agency	53	28	8	4	2	2	3	86	6	30432
2020	Branches	56	27	7	3	1	2	3	88	5	9459
2020	Finance & Administration Branch	57	26	8	3	1	2	2	87	5	1293
2020	Financial Management Advisory Services Directorate (FMASD)	51	25	13	3	1	4	3	82	4	148

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	29	50	20	1	63	37	188516
2020	Canada Revenue Agency	14	59	25	2	81	19	30518
2020	Branches	13	65	20	1	83	17	9470
2020	Finance & Administration Branch	16	64	19	1	80	20	1295
2020	Financial Management Advisory Services Directorate (FMASD)	17	67	15	1	80	20	148

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	37	63	53712
2020	Canada Revenue Agency	58	42	4289
2020	Branches	55	45	1292
2020	Finance & Administration Branch	50	50	199
2020	Financial Management Advisory Services Directorate (FMASD)	46	54	26

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	11	20	17	20	26	1	4	34	49	53684
2020	Canada Revenue Agency	14	24	19	18	16	2	7	41	38	4300
2020	Branches	16	26	16	18	16	1	7	45	37	1292
2020	Finance & Administration Branch	14	24	19	20	12	2	8	43	36	199
2020	Financial Management Advisory Services Directorate (FMASD)	15	12	23	19	11	4	15	33	38	26

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	16	15	21	36	1	3	24	60	53711
2020	Canada Revenue Agency	10	22	18	21	22	2	5	35	46	4296
2020	Branches	11	24	16	20	23	1	6	37	46	1291
2020	Finance & Administration Branch	9	21	17	22	20	2	9	33	48	199
2020	Financial Management Advisory Services Directorate (FMASD)	4	12	15	15	23	8	23	22	56	26

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	18	12	7	6	2	10	71	15	188101
2020	Canada Revenue Agency	54	17	8	3	2	3	11	84	6	30447
2020	Branches	54	18	9	4	3	2	10	82	8	9452
2020	Finance & Administration Branch	51	19	10	5	4	2	9	79	10	1293
2020	Financial Management Advisory Services Directorate (FMASD)	46	22	10	5	4	3	9	78	10	148

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Financial Management Advisory Services Directorate (FMASD)

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack