2020 Public Service Employee Survey Results for Revenue Collections Division - Vancouver TSO

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 37 45 4 10 3 0 0 83 13 188350
2020 Canada Revenue Agency 42 45 3 8 2 0 0 87 10 30473
2020 Regions 41 45 3 8 2 0 0 86 10 20950
2020 Western Region 39 46 3 9 2 0 0 85 11 6991
2020 Vancouver TSO 31 51 4 11 3 0 0 82 14 687
2020 Revenue Collections Division - Vancouver TSO 26 54 3 12 5 0 0 80 17 172

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 76 17 3 2 1 0 1 94 3 187710
2020 Canada Revenue Agency 81 14 2 1 1 0 1 96 2 30395
2020 Regions 82 13 2 1 1 0 1 96 2 20886
2020 Western Region 85 11 1 1 1 0 0 97 2 6976
2020 Vancouver TSO 83 14 1 0 1 1 1 98 1 683
2020 Revenue Collections Division - Vancouver TSO 84 15 0 0 1 1 0 99 1 172

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 39 38 9 10 3 0 0 78 14 188104
2020 Canada Revenue Agency 44 38 8 8 2 0 0 82 10 30444
2020 Regions 44 38 8 8 2 0 0 82 10 20930
2020 Western Region 44 38 8 8 3 0 0 82 10 6988
2020 Vancouver TSO 39 40 9 10 3 0 0 79 13 688
2020 Revenue Collections Division - Vancouver TSO 40 35 7 11 5 0 1 76 17 172

Question 4. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 39 12 11 4 0 1 73 15 187496
2020 Canada Revenue Agency 35 42 10 9 3 0 1 77 12 30353
2020 Regions 33 43 10 10 3 0 0 77 13 20870
2020 Western Region 34 43 10 10 3 0 0 77 13 6971
2020 Vancouver TSO 28 46 13 10 3 0 0 74 12 686
2020 Revenue Collections Division - Vancouver TSO 30 49 10 7 2 0 1 80 10 172

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 36 9 7 3 0 0 81 10 186897
2020 Canada Revenue Agency 50 35 7 6 2 0 0 85 7 30245
2020 Regions 48 36 7 6 2 0 0 85 8 20792
2020 Western Region 48 36 8 6 2 0 0 84 8 6934
2020 Vancouver TSO 41 40 10 6 2 0 1 82 8 680
2020 Revenue Collections Division - Vancouver TSO 38 44 9 5 3 0 1 83 8 167

Question 6. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 31 10 8 5 0 0 77 13 187730
2020 Canada Revenue Agency 52 31 9 5 2 0 0 84 8 30379
2020 Regions 50 33 9 5 2 0 0 83 7 20880
2020 Western Region 52 32 9 5 2 0 0 84 7 6969
2020 Vancouver TSO 48 36 9 5 1 0 0 84 7 684
2020 Revenue Collections Division - Vancouver TSO 59 32 6 1 1 1 0 91 2 170

Question 7. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 40 38 11 7 4 0 0 78 11 188177
2020 Canada Revenue Agency 42 38 10 6 3 0 0 81 8 30452
2020 Regions 41 39 11 6 3 0 0 80 9 20934
2020 Western Region 41 39 11 6 3 0 0 80 9 6992
2020 Vancouver TSO 35 43 12 7 2 1 0 79 9 686
2020 Revenue Collections Division - Vancouver TSO 35 45 12 3 3 1 0 81 7 172

Question 8. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 36 14 10 7 0 0 69 17 188210
2020 Canada Revenue Agency 35 37 14 9 4 0 0 72 13 30438
2020 Regions 31 37 16 10 5 1 1 69 15 20926
2020 Western Region 30 38 16 11 5 0 0 68 16 6978
2020 Vancouver TSO 22 43 18 11 6 0 0 65 17 685
2020 Revenue Collections Division - Vancouver TSO 23 47 16 9 4 1 0 70 13 171

Question 9. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 41 11 9 3 0 0 76 13 187222
2020 Canada Revenue Agency 42 41 9 6 2 0 0 83 8 30265
2020 Regions 42 41 9 6 2 0 0 83 8 20824
2020 Western Region 44 40 8 6 2 0 0 84 8 6949
2020 Vancouver TSO 39 46 8 5 1 0 0 85 7 679
2020 Revenue Collections Division - Vancouver TSO 37 45 11 7 1 0 0 82 8 167

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 36 8 4 2 0 0 85 7 187373
2020 Canada Revenue Agency 54 35 7 3 1 0 0 89 4 30266
2020 Regions 53 35 7 3 1 0 0 88 5 20817
2020 Western Region 55 34 6 3 1 0 0 89 4 6942
2020 Vancouver TSO 49 40 5 4 1 0 0 90 5 683
2020 Revenue Collections Division - Vancouver TSO 51 38 5 5 1 0 0 90 6 171

Question 11. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 36 36 13 9 6 0 0 71 16 187805
2020 Canada Revenue Agency 38 37 13 8 4 0 0 75 12 30374
2020 Regions 34 38 15 8 4 0 0 72 13 20886
2020 Western Region 35 38 13 9 5 0 0 73 13 6971
2020 Vancouver TSO 29 42 16 7 5 0 0 71 12 686
2020 Revenue Collections Division - Vancouver TSO 34 44 12 8 3 0 0 78 11 172

Question 12. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 54 32 9 3 2 0 0 86 5 186823
2020 Canada Revenue Agency 57 30 9 2 1 0 0 88 4 30192
2020 Regions 56 31 9 2 1 0 0 87 4 20760
2020 Western Region 57 31 8 2 1 0 0 88 4 6940
2020 Vancouver TSO 53 34 10 2 1 0 0 87 3 682
2020 Revenue Collections Division - Vancouver TSO 55 33 10 1 1 1 0 88 2 172

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 34 37 13 10 6 0 0 71 16 187289
2020 Canada Revenue Agency 34 37 14 9 5 1 1 71 14 30275
2020 Regions 29 37 17 11 5 1 1 66 17 20818
2020 Western Region 31 37 16 11 5 1 0 68 16 6936
2020 Vancouver TSO 26 45 15 11 4 0 0 70 15 681
2020 Revenue Collections Division - Vancouver TSO 30 46 12 10 2 1 0 76 12 170

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 37 33 15 8 6 0 0 71 14 187895
2020 Canada Revenue Agency 37 33 16 8 4 0 1 71 13 30390
2020 Regions 32 34 19 10 5 0 1 66 15 20893
2020 Western Region 32 33 18 11 5 1 1 65 16 6967
2020 Vancouver TSO 26 36 21 11 5 0 0 63 15 686
2020 Revenue Collections Division - Vancouver TSO 32 36 20 10 2 1 0 68 13 172

Question 15. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 36 39 12 8 4 0 0 75 12 186744
2020 Canada Revenue Agency 41 41 10 6 2 0 0 82 8 30124
2020 Regions 38 42 11 6 2 0 0 80 8 20706
2020 Western Region 38 42 11 6 2 0 0 80 9 6907
2020 Vancouver TSO 33 46 12 6 3 0 0 79 9 680
2020 Revenue Collections Division - Vancouver TSO 39 43 11 6 1 0 0 82 7 168

Question 16. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 46 36 10 5 2 0 0 83 8 188122
2020 Canada Revenue Agency 49 36 9 4 2 0 0 85 6 30437
2020 Regions 48 37 9 4 2 0 0 85 6 20914
2020 Western Region 48 36 9 4 2 0 0 84 6 6984
2020 Vancouver TSO 41 43 12 4 1 0 0 83 5 684
2020 Revenue Collections Division - Vancouver TSO 42 42 8 5 1 1 0 85 6 170

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 37 32 16 8 5 0 1 70 13 187208
2020 Canada Revenue Agency 47 32 13 4 2 0 1 80 6 30209
2020 Regions 49 32 12 3 2 1 1 82 5 20770
2020 Western Region 47 32 14 4 2 0 1 80 5 6942
2020 Vancouver TSO 40 36 17 5 2 0 0 76 7 681
2020 Revenue Collections Division - Vancouver TSO 49 31 14 3 2 0 1 80 6 172

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 10 24 35 20 9 1 1 30 34 188088
2020 Canada Revenue Agency 8 22 35 22 10 1 2 33 31 30433
2020 Regions 8 22 35 21 10 1 2 32 32 20919
2020 Western Region 9 21 36 22 10 1 1 33 30 6978
2020 Vancouver TSO 7 21 38 25 6 1 1 32 29 686
2020 Revenue Collections Division - Vancouver TSO 6 22 37 24 9 2 0 33 29 171

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 8 15 26 29 19 2 2 50 23 187380
2020 Canada Revenue Agency 5 11 25 32 22 3 2 57 17 30335
2020 Regions 5 12 26 30 21 3 2 54 18 20865
2020 Western Region 6 13 26 31 22 2 2 54 19 6975
2020 Vancouver TSO 6 17 27 32 14 1 2 48 24 687
2020 Revenue Collections Division - Vancouver TSO 5 21 23 29 17 3 2 49 27 172

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 13 21 31 20 11 2 2 32 36 187586
2020 Canada Revenue Agency 8 16 31 25 15 2 3 42 25 30362
2020 Regions 7 15 30 26 16 3 4 46 23 20861
2020 Western Region 6 14 29 29 17 2 3 48 21 6962
2020 Vancouver TSO 6 16 34 32 10 1 1 43 22 686
2020 Revenue Collections Division - Vancouver TSO 5 18 30 29 13 2 2 44 25 172

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 7 14 30 29 17 1 2 48 21 187162
2020 Canada Revenue Agency 4 10 27 33 22 1 3 58 14 30284
2020 Regions 3 8 25 34 24 2 4 62 12 20811
2020 Western Region 3 7 25 35 25 1 3 63 11 6946
2020 Vancouver TSO 4 10 28 42 14 1 1 57 14 684
2020 Revenue Collections Division - Vancouver TSO 3 6 25 42 20 2 2 64 10 171

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 12 19 27 23 15 1 2 40 32 187650
2020 Canada Revenue Agency 6 14 27 28 20 2 3 51 21 30337
2020 Regions 5 13 27 29 21 2 3 53 19 20845
2020 Western Region 6 13 28 30 20 1 2 51 20 6958
2020 Vancouver TSO 6 18 33 29 12 1 1 42 24 685
2020 Revenue Collections Division - Vancouver TSO 6 16 30 29 18 1 1 48 22 170

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 8 14 24 27 19 4 3 50 24 187087
2020 Canada Revenue Agency 5 10 22 30 24 5 4 59 17 30228
2020 Regions 5 10 21 29 25 6 4 60 17 20765
2020 Western Region 5 10 22 30 25 6 3 60 17 6929
2020 Vancouver TSO 6 14 26 31 17 3 3 51 21 681
2020 Revenue Collections Division - Vancouver TSO 5 16 23 30 22 2 4 55 21 170

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 12 20 32 20 12 2 2 33 34 187395
2020 Canada Revenue Agency 7 17 34 23 15 2 2 40 25 30299
2020 Regions 7 17 33 23 15 3 2 40 25 20823
2020 Western Region 8 16 33 24 15 2 2 41 25 6949
2020 Vancouver TSO 9 18 36 24 9 2 1 34 28 683
2020 Revenue Collections Division - Vancouver TSO 9 23 30 24 11 2 1 36 34 170

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 7 17 36 26 12 1 1 39 25 187956
2020 Canada Revenue Agency 6 16 37 26 14 1 1 40 22 30425
2020 Regions 6 17 37 25 13 1 1 38 23 20912
2020 Western Region 8 18 39 22 11 1 1 34 26 6979
2020 Vancouver TSO 9 20 41 20 8 1 1 28 30 687
2020 Revenue Collections Division - Vancouver TSO 4 20 45 22 8 1 1 30 24 172
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 28 30 17 8 6 6 4 65 16 187998
2020 Canada Revenue Agency 32 32 17 6 3 6 4 71 10 30394
2020 Regions 30 33 18 6 3 7 4 70 10 20890
2020 Western Region 31 33 18 6 3 6 3 70 10 6972
2020 Vancouver TSO 25 34 23 7 3 5 3 65 11 686
2020 Revenue Collections Division - Vancouver TSO 30 34 18 10 2 3 3 68 12 172

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 49 28 9 8 5 1 0 78 13 187747
2020 Canada Revenue Agency 54 28 8 5 3 1 0 84 9 30367
2020 Regions 53 28 8 5 3 2 0 83 9 20882
2020 Western Region 54 27 8 6 3 2 0 83 9 6967
2020 Vancouver TSO 45 33 10 7 3 1 0 79 10 681
2020 Revenue Collections Division - Vancouver TSO 46 34 10 7 2 0 0 80 9 171

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 54 30 7 5 3 0 0 85 8 187251
2020 Canada Revenue Agency 60 29 5 4 2 0 0 90 5 30279
2020 Regions 59 30 5 4 2 1 0 90 5 20819
2020 Western Region 59 30 4 4 2 1 0 90 6 6946
2020 Vancouver TSO 53 34 5 5 3 0 0 87 8 686
2020 Revenue Collections Division - Vancouver TSO 54 35 4 5 3 0 0 89 7 172

Question 22. The people I work with value my ideas and opinions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 35 11 5 2 1 0 82 7 186700
2020 Canada Revenue Agency 46 34 11 3 2 2 1 83 5 30172
2020 Regions 43 35 13 3 2 3 1 81 6 20737
2020 Western Region 45 34 12 4 2 2 1 82 6 6915
2020 Vancouver TSO 39 37 15 4 2 2 0 78 6 681
2020 Revenue Collections Division - Vancouver TSO 41 38 16 1 3 2 0 80 4 170

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 24 11 4 4 6 3 79 9 188004
2020 Canada Revenue Agency 48 23 12 4 3 6 3 78 8 30421
2020 Regions 45 24 13 4 4 7 3 77 9 20923
2020 Western Region 45 24 14 4 4 6 3 76 9 6987
2020 Vancouver TSO 37 29 15 6 3 8 3 73 10 688
2020 Revenue Collections Division - Vancouver TSO 41 30 12 6 3 6 1 77 10 172
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 25 14 4 3 1 4 78 8 187985
2020 Canada Revenue Agency 46 25 15 4 2 2 6 77 6 30419
2020 Regions 40 25 18 4 3 2 7 73 8 20910
2020 Western Region 40 25 18 4 3 2 7 72 8 6969
2020 Vancouver TSO 41 28 18 5 2 2 5 74 7 685
2020 Revenue Collections Division - Vancouver TSO 44 32 13 5 1 1 4 80 7 172

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 46 30 11 7 5 1 1 77 12 187915
2020 Canada Revenue Agency 51 30 10 5 3 1 1 82 8 30399
2020 Regions 49 31 10 5 3 1 1 82 8 20899
2020 Western Region 50 31 10 5 3 1 1 82 8 6972
2020 Vancouver TSO 47 35 10 4 3 0 0 83 7 687
2020 Revenue Collections Division - Vancouver TSO 47 39 8 3 2 0 1 86 6 172

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 51 24 13 5 4 2 2 77 10 187690
2020 Canada Revenue Agency 54 23 12 4 3 2 2 80 7 30355
2020 Regions 52 24 13 4 3 2 2 79 7 20863
2020 Western Region 53 23 13 4 3 2 1 79 8 6959
2020 Vancouver TSO 51 26 14 3 3 2 1 79 7 683
2020 Revenue Collections Division - Vancouver TSO 51 24 14 4 3 1 2 78 7 171

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 49 30 10 6 4 1 1 80 10 188026
2020 Canada Revenue Agency 56 29 8 4 2 1 1 86 6 30400
2020 Regions 55 29 8 4 2 1 1 86 6 20900
2020 Western Region 55 29 8 4 2 1 1 85 6 6972
2020 Vancouver TSO 54 32 9 3 2 0 0 86 5 686
2020 Revenue Collections Division - Vancouver TSO 58 31 6 3 2 1 0 89 5 171

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 39 61 188363
2020 Canada Revenue Agency 40 60 30482
2020 Regions 41 59 20954
2020 Western Region 41 59 6998
2020 Vancouver TSO 54 46 686
2020 Revenue Collections Division - Vancouver TSO 53 47 171

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 52 17 9 3 3 5 12 83 7 188232
2020 Canada Revenue Agency 50 17 10 2 2 6 12 82 5 30449
2020 Regions 47 17 11 3 2 6 14 80 6 20932
2020 Western Region 48 17 11 3 2 6 13 80 6 6987
2020 Vancouver TSO 58 20 8 3 2 2 7 86 5 686
2020 Revenue Collections Division - Vancouver TSO 63 17 7 2 3 2 6 88 5 172

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 56 25 9 5 4 0 0 82 9 188350
2020 Canada Revenue Agency 62 24 7 4 2 0 1 87 6 30468
2020 Regions 60 25 7 4 2 0 1 86 6 20939
2020 Western Region 61 24 7 4 2 0 0 86 7 6984
2020 Vancouver TSO 62 25 7 3 3 0 0 88 6 687
2020 Revenue Collections Division - Vancouver TSO 65 24 6 3 2 0 0 88 6 172
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 39 29 13 7 5 7 0 73 13 188297
2020 Canada Revenue Agency 43 28 12 5 3 8 1 78 8 30462
2020 Regions 42 28 13 5 3 8 1 77 9 20940
2020 Western Region 43 28 13 5 3 8 0 77 9 6982
2020 Vancouver TSO 34 32 17 6 5 6 0 71 11 683
2020 Revenue Collections Division - Vancouver TSO 40 37 13 5 2 3 0 79 7 169

Question 32. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 31 14 9 7 2 0 68 17 187817
2020 Canada Revenue Agency 41 32 13 7 4 3 0 75 11 30394
2020 Regions 40 32 14 7 4 3 0 74 11 20892
2020 Western Region 40 32 14 7 4 3 0 74 12 6972
2020 Vancouver TSO 31 34 18 9 5 3 0 67 14 686
2020 Revenue Collections Division - Vancouver TSO 36 41 16 5 2 0 0 77 7 171

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 26 31 17 12 8 5 0 60 21 187771
2020 Canada Revenue Agency 31 33 16 9 4 6 0 69 14 30386
2020 Regions 30 33 17 9 5 6 1 68 15 20887
2020 Western Region 31 33 16 9 5 6 0 68 15 6967
2020 Vancouver TSO 25 35 21 9 5 5 0 63 15 682
2020 Revenue Collections Division - Vancouver TSO 28 41 19 6 2 4 0 71 8 169

Question 34. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 25 34 15 14 9 2 0 61 24 188175
2020 Canada Revenue Agency 31 37 14 10 5 3 0 70 15 30439
2020 Regions 30 36 14 11 5 3 0 69 16 20923
2020 Western Region 32 36 13 11 5 3 0 70 16 6976
2020 Vancouver TSO 27 39 18 9 5 2 0 67 15 683
2020 Revenue Collections Division - Vancouver TSO 31 40 19 6 2 1 0 72 8 170

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 41 21 12 5 5 12 4 74 12 188232
2020 Canada Revenue Agency 37 17 10 5 4 20 6 74 13 30456
2020 Regions 32 14 9 6 6 26 7 69 17 20930
2020 Western Region 21 12 10 8 8 32 9 56 27 6983
2020 Vancouver TSO 16 11 9 13 12 28 12 44 41 688
2020 Revenue Collections Division - Vancouver TSO 16 9 13 11 8 32 11 44 34 172
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 31 42 15 8 3 1 0 74 11 188081
2020 Canada Revenue Agency 40 42 11 4 1 1 0 83 6 30425
2020 Regions 39 42 12 4 1 1 0 82 6 20915
2020 Western Region 40 42 12 4 1 1 0 82 6 6983
2020 Vancouver TSO 32 48 13 4 2 1 0 81 6 688
2020 Revenue Collections Division - Vancouver TSO 37 47 11 4 1 0 0 84 5 172

Question 37. I feel that change is managed well in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 21 36 19 15 7 2 0 59 22 187137
2020 Canada Revenue Agency 28 41 16 10 3 2 0 71 13 30291
2020 Regions 27 41 16 10 3 2 0 70 14 20827
2020 Western Region 28 40 16 11 3 1 0 69 14 6942
2020 Vancouver TSO 23 45 17 10 3 1 0 68 14 684
2020 Revenue Collections Division - Vancouver TSO 22 48 17 11 2 0 0 70 13 172

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 36 13 8 5 3 1 73 13 187863
2020 Canada Revenue Agency 40 35 12 6 3 3 1 78 10 30383
2020 Regions 39 36 12 6 3 3 1 78 10 20895
2020 Western Region 41 36 11 6 3 3 1 79 9 6977
2020 Vancouver TSO 33 39 15 6 3 3 1 75 9 685
2020 Revenue Collections Division - Vancouver TSO 41 36 13 7 2 1 0 77 9 172

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 37 36 16 6 4 2 0 74 10 187519
2020 Canada Revenue Agency 46 36 12 4 2 1 0 82 6 30335
2020 Regions 45 36 12 4 2 1 0 82 6 20849
2020 Western Region 46 35 12 4 2 1 0 82 6 6965
2020 Vancouver TSO 36 42 15 4 2 1 0 78 7 685
2020 Revenue Collections Division - Vancouver TSO 39 42 11 4 2 1 0 82 6 170

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 24 25 18 12 10 9 2 55 25 187781
2020 Canada Revenue Agency 29 27 17 11 7 7 2 62 20 30390
2020 Regions 29 28 17 11 7 7 2 62 20 20888
2020 Western Region 29 27 17 11 8 6 1 60 21 6971
2020 Vancouver TSO 20 27 19 14 11 9 1 52 28 688
2020 Revenue Collections Division - Vancouver TSO 22 28 20 15 9 6 1 53 25 172

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 27 33 17 12 8 3 0 61 21 187687
2020 Canada Revenue Agency 33 34 15 9 6 2 0 69 16 30375
2020 Regions 31 34 16 10 6 3 0 67 17 20878
2020 Western Region 31 33 16 10 6 3 0 66 17 6973
2020 Vancouver TSO 23 35 20 14 6 2 0 59 20 688
2020 Revenue Collections Division - Vancouver TSO 19 37 19 15 5 3 1 59 22 172

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 24 28 15 14 14 3 2 55 29 188227
2020 Canada Revenue Agency 30 30 15 12 9 2 2 63 22 30456
2020 Regions 28 30 15 13 10 3 1 61 23 20934
2020 Western Region 29 31 15 13 9 2 1 62 23 6983
2020 Vancouver TSO 20 35 19 13 11 2 1 56 25 686
2020 Revenue Collections Division - Vancouver TSO 18 35 19 16 9 1 2 54 26 172

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 51 23 13 6 4 1 4 77 10 188359
2020 Canada Revenue Agency 55 21 11 4 3 1 4 81 7 30487
2020 Regions 55 21 12 4 3 1 4 80 8 20967
2020 Western Region 54 23 12 5 3 1 3 80 8 7001
2020 Vancouver TSO 48 27 14 6 3 1 2 76 9 688
2020 Revenue Collections Division - Vancouver TSO 49 27 12 5 2 0 4 80 8 172

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 47 24 14 6 4 1 3 74 11 188093
2020 Canada Revenue Agency 51 24 13 5 3 1 4 79 8 30434
2020 Regions 49 24 14 5 3 2 4 77 9 20926
2020 Western Region 48 25 15 6 3 1 2 75 9 6985
2020 Vancouver TSO 42 27 18 7 3 1 2 71 10 687
2020 Revenue Collections Division - Vancouver TSO 49 22 18 5 2 2 2 74 7 172

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 74 9 5 2 3 3 4 89 5 187576
2020 Canada Revenue Agency 75 9 4 2 2 4 4 91 5 30348
2020 Regions 73 9 5 2 2 4 4 90 5 20874
2020 Western Region 74 10 4 2 2 4 3 91 5 6968
2020 Vancouver TSO 66 15 6 3 3 5 2 87 6 686
2020 Revenue Collections Division - Vancouver TSO 66 15 5 4 1 5 3 89 6 171

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 72 11 5 2 2 2 7 91 4 187772
2020 Canada Revenue Agency 73 10 4 1 1 2 7 92 3 30374
2020 Regions 72 11 5 2 1 2 8 91 3 20879
2020 Western Region 72 12 5 1 1 2 7 92 3 6968
2020 Vancouver TSO 68 14 5 2 1 2 7 91 4 688
2020 Revenue Collections Division - Vancouver TSO 71 13 6 2 2 1 5 90 4 172

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 24 41 18 9 4 4 0 68 14 187878
2020 Canada Revenue Agency 26 40 18 8 3 5 1 69 12 30395
2020 Regions 23 38 20 9 4 5 1 65 13 20893
2020 Western Region 22 39 20 9 4 5 1 65 14 6979
2020 Vancouver TSO 17 41 22 11 3 5 0 62 15 684
2020 Revenue Collections Division - Vancouver TSO 16 52 19 9 2 3 0 70 11 171

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 38 37 13 7 3 2 0 77 10 187243
2020 Canada Revenue Agency 44 37 10 5 2 2 0 82 7 30273
2020 Regions 43 37 11 5 2 2 0 81 8 20817
2020 Western Region 42 37 11 6 3 2 0 81 8 6935
2020 Vancouver TSO 31 46 12 7 2 1 0 79 9 679
2020 Revenue Collections Division - Vancouver TSO 35 45 11 8 2 0 0 80 9 169

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 41 34 13 5 3 4 1 78 8 187651
2020 Canada Revenue Agency 50 33 10 3 2 3 0 85 4 30357
2020 Regions 50 33 10 3 2 3 0 85 4 20869
2020 Western Region 51 33 10 3 2 2 0 85 5 6971
2020 Vancouver TSO 41 40 11 3 2 2 0 83 5 683
2020 Revenue Collections Division - Vancouver TSO 42 41 11 3 1 1 0 84 4 172

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 38 32 16 5 3 6 1 75 8 188080
2020 Canada Revenue Agency 48 31 12 3 2 4 1 83 5 30401
2020 Regions 48 31 12 3 2 4 1 82 5 20899
2020 Western Region 47 32 12 4 2 3 0 82 6 6977
2020 Vancouver TSO 40 37 13 4 2 3 0 80 6 686
2020 Revenue Collections Division - Vancouver TSO 45 39 11 4 0 1 0 84 4 172

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 44 30 11 5 4 4 2 79 10 187541
2020 Canada Revenue Agency 47 29 10 5 3 4 2 81 8 30329
2020 Regions 45 30 11 5 3 4 2 80 9 20847
2020 Western Region 44 30 11 6 4 3 1 78 10 6958
2020 Vancouver TSO 34 34 14 8 4 5 1 73 12 686
2020 Revenue Collections Division - Vancouver TSO 40 36 11 8 2 4 0 78 10 172

Question 49. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 53 31 8 4 3 0 0 85 7 187707
2020 Canada Revenue Agency 58 31 6 3 2 0 0 89 4 30364
2020 Regions 56 32 7 3 2 0 0 89 5 20875
2020 Western Region 55 33 7 3 2 0 0 88 5 6968
2020 Vancouver TSO 47 39 10 3 1 0 0 86 4 681
2020 Revenue Collections Division - Vancouver TSO 50 41 5 3 1 0 0 90 5 171

Question 50. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 44 31 13 7 5 0 0 75 12 187475
2020 Canada Revenue Agency 53 31 10 4 2 0 0 84 6 30307
2020 Regions 50 32 11 4 2 0 0 83 6 20842
2020 Western Region 50 32 11 4 2 0 0 83 6 6956
2020 Vancouver TSO 41 38 14 4 2 1 0 79 7 685
2020 Revenue Collections Division - Vancouver TSO 42 41 10 5 1 1 0 83 6 171

Question 51. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 42 33 13 7 5 0 0 75 12 186722
2020 Canada Revenue Agency 50 34 10 4 2 0 0 84 7 30170
2020 Regions 47 35 10 5 2 0 0 82 7 20745
2020 Western Region 47 35 11 5 2 0 0 82 7 6923
2020 Vancouver TSO 38 42 13 5 2 0 0 80 7 681
2020 Revenue Collections Division - Vancouver TSO 37 46 10 6 1 0 0 83 7 171

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 39 25 17 9 6 3 1 66 16 187915
2020 Canada Revenue Agency 42 26 16 8 4 3 0 71 13 30403
2020 Regions 38 26 18 9 5 4 0 68 14 20901
2020 Western Region 38 26 18 9 5 3 0 67 14 6973
2020 Vancouver TSO 37 29 17 7 5 4 0 69 13 686
2020 Revenue Collections Division - Vancouver TSO 36 32 17 7 3 3 1 71 11 172
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Public Service 24 41 35 188494
2020 Canada Revenue Agency 20 45 34 30515
2020 Regions 19 46 35 20979
2020 Western Region 20 43 37 7000
2020 Vancouver TSO 18 40 42 687
2020 Revenue Collections Division - Vancouver TSO 19 37 44 171

Question 54. Please indicate your reason for leaving.
Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Public Service 17 38 28 4 6 6 45796
2020 Canada Revenue Agency 25 49 16 3 3 4 6202
2020 Regions 25 48 17 4 3 4 4008
2020 Western Region 21 51 16 4 3 4 1422
2020 Vancouver TSO 35 40 14 4 3 4 125
2020 Revenue Collections Division - Vancouver TSO 36 36 15 6 6 0 32
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 11 89 188242
2020 Canada Revenue Agency 8 92 30474
2020 Regions 8 92 20951
2020 Western Region 9 91 6995
2020 Vancouver TSO 10 90 687
2020 Revenue Collections Division - Vancouver TSO 9 91 171

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 48 52 18665
2020 Canada Revenue Agency 45 55 2455
2020 Regions 45 55 1730
2020 Western Region 44 56 616
2020 Vancouver TSO 47 53 70
2020 Revenue Collections Division - Vancouver TSO 54 46 15

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 62 38 18665
2020 Canada Revenue Agency 62 38 2455
2020 Regions 63 37 1730
2020 Western Region 65 35 616
2020 Vancouver TSO 64 36 70
2020 Revenue Collections Division - Vancouver TSO 60 40 15

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 18665
2020 Canada Revenue Agency 6 94 2455
2020 Regions 6 94 1730
2020 Western Region 6 94 616
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 5 95 18665
2020 Vancouver TSO 0 100 70
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 7 93 18665
2020 Canada Revenue Agency 5 95 2455
2020 Regions 4 96 1730
2020 Western Region 4 96 616

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 18665
2020 Canada Revenue Agency 11 89 2455
2020 Regions 14 86 1730
2020 Western Region 16 84 616
2020 Vancouver TSO 29 71 70
2020 Revenue Collections Division - Vancouver TSO 34 66 15

Question 56g. From whom did you experience harassment on the job? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 18665
2020 Canada Revenue Agency 5 95 2455
2020 Regions 5 95 1730
2020 Western Region 5 95 616
2020 Vancouver TSO 0 100 70
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 39 61 18664
2020 Canada Revenue Agency 36 64 2454
2020 Regions 36 64 1730
2020 Western Region 35 65 616
2020 Vancouver TSO 48 52 70
2020 Revenue Collections Division - Vancouver TSO 47 53 15

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 41 59 18664
2020 Canada Revenue Agency 38 62 2454
2020 Regions 36 64 1730
2020 Western Region 37 63 616
2020 Vancouver TSO 41 59 70
2020 Revenue Collections Division - Vancouver TSO 47 53 15

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 47 53 18664
2020 Canada Revenue Agency 41 59 2454
2020 Regions 38 62 1730
2020 Western Region 38 62 616
2020 Vancouver TSO 38 62 70
2020 Revenue Collections Division - Vancouver TSO 60 40 15

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 43 57 18664
2020 Canada Revenue Agency 42 58 2454
2020 Regions 41 59 1730
2020 Western Region 40 60 616
2020 Vancouver TSO 43 57 70
2020 Revenue Collections Division - Vancouver TSO 47 53 15

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 33 67 18664
2020 Canada Revenue Agency 27 73 2454
2020 Regions 25 75 1730
2020 Western Region 26 74 616
2020 Vancouver TSO 24 76 70
2020 Revenue Collections Division - Vancouver TSO 33 67 15

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 54 46 18664
2020 Canada Revenue Agency 52 48 2454
2020 Regions 52 48 1730
2020 Western Region 51 49 616
2020 Vancouver TSO 61 39 70
2020 Revenue Collections Division - Vancouver TSO 67 33 15

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 38 62 18664
2020 Canada Revenue Agency 34 66 2454
2020 Regions 34 66 1730
2020 Western Region 35 65 616
2020 Vancouver TSO 35 65 70
2020 Revenue Collections Division - Vancouver TSO 53 47 15

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 2 98 18664
2020 Canada Revenue Agency 1 99 2454
2020 Regions 1 99 1730
2020 Western Region 1 99 616
2020 Vancouver TSO 0 100 70
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 18664
2020 Canada Revenue Agency 6 94 2454
2020 Regions 6 94 1730
2020 Western Region 5 95 616
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 18664
2020 Canada Revenue Agency 11 89 2454
2020 Regions 11 89 1730
2020 Western Region 11 89 616
2020 Vancouver TSO 14 86 70

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 52 48 18664
2020 Canada Revenue Agency 50 50 2454
2020 Regions 50 50 1730
2020 Western Region 49 51 616
2020 Vancouver TSO 51 49 70
2020 Revenue Collections Division - Vancouver TSO 60 40 15

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 25 75 18664
2020 Canada Revenue Agency 21 79 2454
2020 Regions 22 78 1730
2020 Western Region 24 76 616
2020 Vancouver TSO 36 64 70
2020 Revenue Collections Division - Vancouver TSO 40 60 15

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 16 84 18664
2020 Canada Revenue Agency 14 86 2454
2020 Regions 15 85 1730
2020 Western Region 15 85 616
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 51 49 18666
2020 Canada Revenue Agency 46 54 2455
2020 Regions 45 55 1730
2020 Western Region 42 58 616
2020 Vancouver TSO 42 58 70
2020 Revenue Collections Division - Vancouver TSO 40 60 15

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 27 73 18666
2020 Canada Revenue Agency 25 75 2455
2020 Regions 25 75 1730
2020 Western Region 24 76 616
2020 Vancouver TSO 31 69 70
2020 Revenue Collections Division - Vancouver TSO 46 54 15

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 18666
2020 Canada Revenue Agency 4 96 2455
2020 Regions 3 97 1730
2020 Western Region 2 98 616
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 20 80 18666
2020 Canada Revenue Agency 23 77 2455
2020 Regions 26 74 1730
2020 Western Region 23 77 616
2020 Vancouver TSO 25 75 70

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 11 89 18666
2020 Canada Revenue Agency 9 91 2455
2020 Regions 9 91 1730
2020 Western Region 11 89 616
2020 Vancouver TSO 11 89 70

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 18666
2020 Canada Revenue Agency 6 94 2455
2020 Regions 7 93 1730
2020 Western Region 5 95 616

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 18666
2020 Canada Revenue Agency 11 89 2455
2020 Regions 11 89 1730
2020 Western Region 10 90 616
2020 Vancouver TSO 7 93 70

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 11 89 18666
2020 Canada Revenue Agency 9 91 2455
2020 Regions 9 91 1730
2020 Western Region 7 93 616

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 27 73 18666
2020 Canada Revenue Agency 29 71 2455
2020 Regions 29 71 1730
2020 Western Region 32 68 616
2020 Vancouver TSO 32 68 70
2020 Revenue Collections Division - Vancouver TSO 33 67 15

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 11 89 17329
2020 Canada Revenue Agency 13 87 2295
2020 Regions 14 86 1606
2020 Western Region 10 90 585

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 18 82 17329
2020 Canada Revenue Agency 18 82 2295
2020 Regions 19 81 1606
2020 Western Region 22 78 585

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 17329
2020 Canada Revenue Agency 9 91 2295
2020 Regions 10 90 1606
2020 Western Region 7 93 585

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 7 93 17329
2020 Canada Revenue Agency 7 93 2295
2020 Regions 7 93 1606
2020 Western Region 5 95 585

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 10 90 17329
2020 Canada Revenue Agency 9 91 2295
2020 Regions 9 91 1606
2020 Western Region 9 91 585

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 17329
2020 Canada Revenue Agency 9 91 2295
2020 Regions 8 92 1606
2020 Western Region 10 90 585

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 17329
2020 Canada Revenue Agency 9 91 2295
2020 Regions 6 94 1606
2020 Western Region 5 95 585

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 17329
2020 Canada Revenue Agency 12 88 2295
2020 Regions 12 88 1606
2020 Western Region 13 87 585

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 14 86 17329
2020 Canada Revenue Agency 14 86 2295
2020 Regions 14 86 1606
2020 Western Region 13 87 585

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 32 68 17329
2020 Canada Revenue Agency 28 72 2295
2020 Regions 27 73 1606
2020 Western Region 29 71 585

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 10 90 17329
2020 Canada Revenue Agency 9 91 2295
2020 Regions 9 91 1606
2020 Western Region 8 92 585

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 49 51 17329
2020 Canada Revenue Agency 45 55 2295
2020 Regions 44 56 1606
2020 Western Region 47 53 585

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 2 98 17329
2020 Canada Revenue Agency 2 98 2295
2020 Regions 2 98 1606
2020 Western Region 3 97 585

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 57 43 17329
2020 Canada Revenue Agency 53 47 2295
2020 Regions 51 49 1606
2020 Western Region 53 47 585

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 17329
2020 Canada Revenue Agency 4 96 2295
2020 Regions 4 96 1606
2020 Western Region 4 96 585

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 14 86 17329
2020 Canada Revenue Agency 14 86 2295
2020 Regions 15 85 1606
2020 Western Region 15 85 585

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 20 17 17 7 6 27 7 56 19 188041
2020 Canada Revenue Agency 27 18 15 4 3 25 7 66 11 30424
2020 Regions 27 18 16 4 3 24 7 66 11 20911
2020 Western Region 28 19 16 4 4 23 6 66 11 6984
2020 Vancouver TSO 20 21 18 5 4 27 5 60 13 685
2020 Revenue Collections Division - Vancouver TSO 17 29 19 7 4 22 3 60 14 172

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 29 15 6 5 8 1 71 12 187964
2020 Canada Revenue Agency 46 30 12 4 2 6 1 81 6 30419
2020 Regions 46 30 12 4 2 6 1 81 7 20916
2020 Western Region 47 30 11 4 3 5 1 82 6 6988
2020 Vancouver TSO 38 36 12 5 2 6 0 79 8 687
2020 Revenue Collections Division - Vancouver TSO 41 34 12 9 1 4 0 78 10 172
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 7 93 188014
2020 Canada Revenue Agency 6 94 30435
2020 Regions 6 94 20921
2020 Western Region 6 94 6984
2020 Vancouver TSO 9 91 686
2020 Revenue Collections Division - Vancouver TSO 9 91 172

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 36 64 12247
2020 Canada Revenue Agency 30 70 1751
2020 Regions 28 72 1252
2020 Western Region 32 68 410
2020 Vancouver TSO 33 67 60
2020 Revenue Collections Division - Vancouver TSO 47 53 15

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 77 23 12247
2020 Canada Revenue Agency 76 24 1751
2020 Regions 76 24 1252
2020 Western Region 75 25 410
2020 Vancouver TSO 75 25 60

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 5 95 12247
2020 Canada Revenue Agency 3 97 1751
2020 Regions 2 98 1252
2020 Western Region 3 97 410

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 3 97 12247
2020 Vancouver TSO 0 100 60
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 12247
2020 Canada Revenue Agency 6 94 1751
2020 Regions 6 94 1252
2020 Western Region 7 93 410

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 12247
2020 Canada Revenue Agency 9 91 1751
2020 Regions 12 88 1252
2020 Western Region 16 84 410
2020 Vancouver TSO 17 83 60

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 12247
2020 Canada Revenue Agency 10 90 1751
2020 Regions 10 90 1252
2020 Western Region 9 91 410
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 28 72 12245
2020 Canada Revenue Agency 31 69 1750
2020 Regions 32 68 1251
2020 Western Region 41 59 409
2020 Vancouver TSO 44 56 60
2020 Revenue Collections Division - Vancouver TSO 53 47 15

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 20 80 12245
2020 Canada Revenue Agency 21 79 1750
2020 Regions 21 79 1251
2020 Western Region 25 75 409
2020 Vancouver TSO 23 77 60

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 17 83 12245
2020 Canada Revenue Agency 22 78 1750
2020 Regions 24 76 1251
2020 Western Region 26 74 409
2020 Vancouver TSO 25 75 60

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 6 94 12245
2020 Canada Revenue Agency 5 95 1750
2020 Regions 6 94 1251
2020 Western Region 7 93 409
2020 Vancouver TSO 15 85 60

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 26 74 12245
2020 Canada Revenue Agency 24 76 1750
2020 Regions 25 75 1251
2020 Western Region 22 78 409
2020 Vancouver TSO 25 75 60

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 27 73 12245
2020 Canada Revenue Agency 22 78 1750
2020 Regions 21 79 1251
2020 Western Region 20 80 409
2020 Vancouver TSO 24 76 60

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 12245
2020 Canada Revenue Agency 4 96 1750
2020 Regions 4 96 1251
2020 Western Region 2 98 409
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 2 98 12245
2020 Canada Revenue Agency 1 99 1750
2020 Regions 2 98 1251
2020 Western Region 2 98 409
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 12245
2020 Canada Revenue Agency 6 94 1750
2020 Regions 6 94 1251
2020 Western Region 6 94 409

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 18 82 12245
2020 Canada Revenue Agency 15 85 1750
2020 Regions 16 84 1251
2020 Western Region 16 84 409
2020 Vancouver TSO 13 87 60

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 1 99 12245
2020 Canada Revenue Agency 1 99 1750
2020 Regions 1 99 1251
2020 Western Region 2 98 409

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 16 84 12245
2020 Canada Revenue Agency 17 83 1750
2020 Regions 18 82 1251
2020 Western Region 17 83 409
2020 Vancouver TSO 16 84 60

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 0 100 12245
2020 Canada Revenue Agency 0 100 1750
2020 Regions 0 100 1251
2020 Vancouver TSO 0 100 60
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 18 82 12245
2020 Canada Revenue Agency 17 83 1750
2020 Regions 16 84 1251
2020 Western Region 13 87 409
2020 Vancouver TSO 13 87 60
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 30 70 12247
2020 Canada Revenue Agency 28 72 1751
2020 Regions 28 72 1252
2020 Western Region 26 74 410
2020 Vancouver TSO 30 70 60

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 14 86 12247
2020 Canada Revenue Agency 14 86 1751
2020 Regions 14 86 1252
2020 Western Region 14 86 410
2020 Vancouver TSO 14 86 60

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 5 95 12247
2020 Canada Revenue Agency 3 97 1751
2020 Regions 2 98 1252
2020 Western Region 1 99 410

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 17 83 12247
2020 Canada Revenue Agency 20 80 1751
2020 Regions 23 77 1252
2020 Western Region 22 78 410
2020 Vancouver TSO 21 79 60

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 5 95 12247
2020 Canada Revenue Agency 5 95 1751
2020 Regions 5 95 1252
2020 Western Region 4 96 410

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 6 94 12247
2020 Canada Revenue Agency 7 93 1751
2020 Regions 7 93 1252
2020 Western Region 5 95 410
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 12247
2020 Canada Revenue Agency 8 92 1751
2020 Regions 8 92 1252
2020 Western Region 7 93 410
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 12247
2020 Canada Revenue Agency 7 93 1751
2020 Regions 6 94 1252
2020 Western Region 5 95 410
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 48 52 12247
2020 Canada Revenue Agency 49 51 1751
2020 Regions 47 53 1252
2020 Western Region 50 50 410
2020 Vancouver TSO 49 51 60
2020 Revenue Collections Division - Vancouver TSO 47 53 15

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 5 95 11497
2020 Canada Revenue Agency 6 94 1634
2020 Regions 7 93 1161
2020 Western Region 7 93 389
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 15 85 11497
2020 Canada Revenue Agency 13 87 1634
2020 Regions 12 88 1161
2020 Western Region 12 88 389

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 11497
2020 Canada Revenue Agency 3 97 1634
2020 Regions 3 97 1161
2020 Western Region 4 96 389

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 3 97 11497
2020 Canada Revenue Agency 2 98 1634
2020 Regions 3 97 1161
2020 Western Region 4 96 389
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 3 97 11497
2020 Canada Revenue Agency 3 97 1634
2020 Regions 3 97 1161
2020 Western Region 3 97 389
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 11497
2020 Canada Revenue Agency 5 95 1634
2020 Regions 4 96 1161
2020 Western Region 4 96 389

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 7 93 11497
2020 Canada Revenue Agency 8 92 1634
2020 Regions 4 96 1161
2020 Western Region 3 97 389
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 11497
2020 Canada Revenue Agency 12 88 1634
2020 Regions 12 88 1161
2020 Western Region 14 86 389

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 11 89 11497
2020 Canada Revenue Agency 12 88 1634
2020 Regions 13 87 1161
2020 Western Region 13 87 389

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 28 72 11497
2020 Canada Revenue Agency 26 74 1634
2020 Regions 26 74 1161
2020 Western Region 31 69 389

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 11497
2020 Canada Revenue Agency 8 92 1634
2020 Regions 8 92 1161
2020 Western Region 10 90 389
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 46 54 11497
2020 Canada Revenue Agency 44 56 1634
2020 Regions 45 55 1161
2020 Western Region 47 53 389
2020 Revenue Collections Division - Vancouver TSO 47 53 15

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 2 98 11497
2020 Canada Revenue Agency 2 98 1634
2020 Regions 2 98 1161
2020 Western Region 3 97 389
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 63 37 11497
2020 Canada Revenue Agency 60 40 1634
2020 Regions 59 41 1161
2020 Western Region 62 38 389
2020 Revenue Collections Division - Vancouver TSO 67 33 15

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 11497
2020 Canada Revenue Agency 4 96 1634
2020 Regions 4 96 1161
2020 Western Region 5 95 389
2020 Revenue Collections Division - Vancouver TSO 0 100 15

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 11497
2020 Canada Revenue Agency 12 88 1634
2020 Regions 12 88 1161
2020 Western Region 12 88 389

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 22 17 18 4 4 29 6 60 12 187795
2020 Canada Revenue Agency 28 18 16 3 2 27 6 69 8 30401
2020 Regions 28 19 16 3 2 26 6 69 8 20903
2020 Western Region 29 19 17 3 2 25 5 69 8 6981
2020 Vancouver TSO 21 24 17 5 3 26 5 64 11 684
2020 Revenue Collections Division - Vancouver TSO 22 32 15 8 1 20 2 69 11 169

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 36 30 16 4 3 9 1 73 9 187913
2020 Canada Revenue Agency 46 30 12 3 2 6 1 82 5 30424
2020 Regions 46 30 12 3 2 6 1 82 6 20911
2020 Western Region 47 30 12 3 2 5 0 82 5 6984
2020 Vancouver TSO 36 38 15 3 3 5 1 78 7 687
2020 Revenue Collections Division - Vancouver TSO 40 41 12 5 0 2 0 83 5 172

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 2 6 21 17 39 12 1 10 66 3416
2020 Canada Revenue Agency 3 9 24 17 33 13 0 15 57 550
2020 Regions 4 11 23 15 32 13 1 18 55 400
2020 Western Region 5 14 26 8 30 17 0 22 46 168
2020 Vancouver TSO 4 31 19 4 39 4 0 36 44 26
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 34 25 18 11 11 0 1 60 22 188246
2020 Canada Revenue Agency 41 23 15 9 10 0 2 65 19 30478
2020 Regions 38 24 16 9 10 0 2 64 20 20962
2020 Western Region 35 25 16 10 12 0 2 61 23 6999
2020 Vancouver TSO 28 26 17 12 16 0 1 54 29 688
2020 Revenue Collections Division - Vancouver TSO 37 21 19 8 14 0 1 59 22 172

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 28 19 10 9 0 1 62 19 187765
2020 Canada Revenue Agency 41 29 17 7 5 0 1 71 12 30401
2020 Regions 38 29 18 8 6 0 1 68 14 20912
2020 Western Region 39 29 18 8 5 0 1 69 14 6983
2020 Vancouver TSO 37 30 18 9 5 0 0 67 15 682
2020 Revenue Collections Division - Vancouver TSO 38 28 16 11 8 0 0 66 19 171

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 21 27 25 15 11 0 1 48 26 188096
2020 Canada Revenue Agency 26 29 24 12 7 0 1 55 20 30442
2020 Regions 27 29 24 12 6 0 1 57 18 20937
2020 Western Region 25 30 24 12 7 0 1 56 20 6988
2020 Vancouver TSO 20 30 25 15 9 0 1 51 24 687
2020 Revenue Collections Division - Vancouver TSO 29 30 21 13 6 0 1 60 19 172

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 31 29 20 11 7 0 2 61 18 187628
2020 Canada Revenue Agency 37 29 18 9 5 1 3 68 14 30371
2020 Regions 40 28 16 8 4 1 4 71 12 20879
2020 Western Region 39 29 16 8 4 1 3 71 13 6977
2020 Vancouver TSO 30 34 18 10 7 0 2 65 17 687
2020 Revenue Collections Division - Vancouver TSO 41 34 13 7 3 0 2 76 11 171

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 27 24 21 14 12 1 1 52 26 187371
2020 Canada Revenue Agency 39 25 17 9 6 2 3 67 16 30314
2020 Regions 43 23 15 8 5 3 3 70 14 20836
2020 Western Region 43 24 15 8 5 3 3 70 14 6950
2020 Vancouver TSO 36 23 19 9 6 3 3 63 17 680
2020 Revenue Collections Division - Vancouver TSO 40 20 17 13 5 1 4 64 18 172

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 23 13 7 5 0 4 74 13 187251
2020 Canada Revenue Agency 61 17 8 3 2 1 7 85 6 30308
2020 Regions 66 15 7 2 1 1 8 88 4 20836
2020 Western Region 67 14 7 2 1 1 8 89 4 6957
2020 Vancouver TSO 63 15 7 3 2 0 10 87 6 679
2020 Revenue Collections Division - Vancouver TSO 72 13 3 1 0 1 10 95 1 171

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 30 27 21 12 10 0 1 58 21 187793
2020 Canada Revenue Agency 36 28 19 9 7 0 1 65 16 30394
2020 Regions 37 28 19 9 6 0 1 66 15 20891
2020 Western Region 36 29 19 8 7 0 0 66 16 6969
2020 Vancouver TSO 30 31 19 11 8 0 0 61 20 684
2020 Revenue Collections Division - Vancouver TSO 40 30 15 9 6 0 0 70 15 172

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 23 18 10 9 0 6 60 21 187713
2020 Canada Revenue Agency 35 24 18 9 8 0 5 62 18 30344
2020 Regions 34 24 18 10 8 0 5 62 19 20876
2020 Western Region 34 25 18 10 9 0 4 62 19 6961
2020 Vancouver TSO 25 27 21 12 11 0 4 55 24 684
2020 Revenue Collections Division - Vancouver TSO 28 25 22 14 8 0 2 54 23 172

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 33 19 8 5 1 1 68 13 187500
2020 Canada Revenue Agency 38 32 17 6 3 1 2 73 9 30300
2020 Regions 37 32 18 6 3 1 2 71 10 20834
2020 Western Region 36 32 18 7 4 1 2 70 11 6942
2020 Vancouver TSO 29 37 21 6 3 2 1 68 10 683
2020 Revenue Collections Division - Vancouver TSO 27 39 24 6 2 1 1 68 8 171

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 26 32 22 12 7 1 1 59 19 187397
2020 Canada Revenue Agency 29 32 21 10 5 1 1 62 16 30298
2020 Regions 28 31 22 11 6 1 1 61 17 20848
2020 Western Region 26 33 22 11 6 1 1 60 18 6959
2020 Vancouver TSO 22 36 23 11 5 1 1 60 17 683
2020 Revenue Collections Division - Vancouver TSO 26 34 20 16 3 0 1 61 19 172

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 31 19 10 6 0 1 65 16 187439
2020 Canada Revenue Agency 39 31 16 8 4 1 1 71 12 30307
2020 Regions 39 30 17 8 4 1 1 71 12 20849
2020 Western Region 39 30 17 8 4 1 1 71 13 6956
2020 Vancouver TSO 33 34 19 8 4 1 1 68 12 684
2020 Revenue Collections Division - Vancouver TSO 34 32 18 11 3 0 1 67 14 172

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 26 14 8 6 1 1 72 14 187021
2020 Canada Revenue Agency 49 26 13 6 4 1 1 76 11 30223
2020 Regions 46 26 14 7 5 1 1 74 12 20780
2020 Western Region 45 27 14 7 5 1 1 73 12 6937
2020 Vancouver TSO 36 33 14 9 6 1 2 71 15 683
2020 Revenue Collections Division - Vancouver TSO 40 35 12 9 3 0 1 76 12 171

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 30 30 21 11 6 0 1 61 17 187621
2020 Canada Revenue Agency 30 31 22 11 6 0 1 61 17 30353
2020 Regions 27 30 22 12 7 0 1 58 19 20871
2020 Western Region 27 32 22 12 7 0 0 59 19 6962
2020 Vancouver TSO 24 33 25 11 6 0 1 58 17 682
2020 Revenue Collections Division - Vancouver TSO 24 35 22 15 4 0 0 59 19 170

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 28 31 22 12 8 0 1 59 19 187551
2020 Canada Revenue Agency 25 31 22 12 8 0 1 57 21 30328
2020 Regions 22 30 24 14 10 0 1 53 24 20859
2020 Western Region 22 31 24 13 10 0 1 53 23 6960
2020 Vancouver TSO 19 35 23 13 8 0 0 55 21 683
2020 Revenue Collections Division - Vancouver TSO 21 40 18 14 7 0 0 61 21 172

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 28 14 5 3 0 1 77 9 186877
2020 Canada Revenue Agency 53 27 12 4 2 0 1 81 7 30209
2020 Regions 52 26 13 4 2 0 1 80 7 20768
2020 Western Region 50 28 13 4 3 0 1 79 7 6930
2020 Vancouver TSO 40 35 15 6 3 0 1 75 9 682
2020 Revenue Collections Division - Vancouver TSO 41 33 16 7 3 0 0 74 10 171

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 35 20 8 4 0 0 68 13 187065
2020 Canada Revenue Agency 35 35 19 7 4 0 0 70 11 30249
2020 Regions 34 35 19 7 4 0 0 69 11 20803
2020 Western Region 30 35 21 8 5 0 0 65 14 6949
2020 Vancouver TSO 20 36 25 10 8 0 0 56 18 682
2020 Revenue Collections Division - Vancouver TSO 18 43 24 8 6 0 1 61 15 170

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 68 17 7 2 2 1 4 89 4 186977
2020 Canada Revenue Agency 68 17 6 2 2 1 5 89 4 30234
2020 Regions 66 18 7 2 2 1 5 88 4 20785
2020 Western Region 66 18 7 2 2 1 5 88 4 6945
2020 Vancouver TSO 60 20 8 3 2 1 6 86 6 682
2020 Revenue Collections Division - Vancouver TSO 60 22 7 4 2 0 4 86 7 170

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 76 10 5 3 3 1 3 89 6 186882
2020 Canada Revenue Agency 79 9 4 2 2 1 3 91 4 30257
2020 Regions 78 9 4 2 2 1 3 91 5 20808
2020 Western Region 78 10 4 2 3 1 3 91 5 6944
2020 Vancouver TSO 74 11 6 2 2 2 3 90 4 681
2020 Revenue Collections Division - Vancouver TSO 77 14 5 1 0 1 2 94 1 168

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 67 20 7 3 2 0 2 89 4 186557
2020 Canada Revenue Agency 74 16 5 2 1 0 2 92 3 30151
2020 Regions 75 15 4 2 1 0 2 93 3 20729
2020 Western Region 75 16 4 2 1 0 2 93 3 6923
2020 Vancouver TSO 71 19 6 2 1 0 1 92 2 680
2020 Revenue Collections Division - Vancouver TSO 70 23 5 1 0 0 1 94 1 170

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 66 16 8 4 4 0 1 84 9 186974
2020 Canada Revenue Agency 70 15 6 3 3 1 2 87 6 30235
2020 Regions 70 15 6 3 3 1 2 87 7 20785
2020 Western Region 68 16 7 4 3 0 2 86 7 6947
2020 Vancouver TSO 63 17 9 5 4 0 1 82 9 679
2020 Revenue Collections Division - Vancouver TSO 68 17 8 2 3 1 1 86 6 170

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 61 11 4 2 1 0 21 91 3 187272
2020 Canada Revenue Agency 61 8 3 1 1 0 24 93 3 30289
2020 Regions 60 8 3 1 1 1 26 93 3 20826
2020 Western Region 60 8 4 1 1 0 26 93 3 6959
2020 Vancouver TSO 55 8 3 1 1 1 31 93 2 683
2020 Revenue Collections Division - Vancouver TSO 57 10 2 0 1 1 29 96 1 169

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 68 18 7 2 1 0 3 89 4 187971
2020 Canada Revenue Agency 65 18 8 3 1 1 4 88 4 30437
2020 Regions 61 20 9 3 2 1 3 85 5 20928
2020 Western Region 59 22 10 4 2 0 3 84 6 6981
2020 Vancouver TSO 52 27 13 3 2 1 3 82 5 686
2020 Revenue Collections Division - Vancouver TSO 55 27 12 2 1 0 3 85 3 171

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 68 16 7 4 4 0 2 86 8 188032
2020 Canada Revenue Agency 63 16 8 5 6 0 2 81 11 30463
2020 Regions 57 17 9 6 7 0 2 76 14 20947
2020 Western Region 57 17 9 6 8 0 2 76 15 6987
2020 Vancouver TSO 61 19 8 4 4 0 3 83 9 687
2020 Revenue Collections Division - Vancouver TSO 57 20 9 7 4 0 3 79 12 171

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 46 30 15 5 3 0 1 77 8 188018
2020 Canada Revenue Agency 44 30 16 5 3 0 1 75 9 30444
2020 Regions 43 31 16 6 3 0 1 75 9 20928
2020 Western Region 42 32 16 5 3 0 1 75 9 6982
2020 Vancouver TSO 39 33 17 6 3 0 2 74 9 685
2020 Revenue Collections Division - Vancouver TSO 34 46 12 5 3 0 1 80 8 171

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 27 40 22 7 4 0 0 67 11 188168
2020 Canada Revenue Agency 30 40 20 6 3 0 0 70 10 30468
2020 Regions 27 39 21 7 4 0 0 67 11 20942
2020 Western Region 25 41 22 8 5 0 0 66 12 6992
2020 Vancouver TSO 19 42 24 9 5 0 0 61 15 687
2020 Revenue Collections Division - Vancouver TSO 19 49 18 11 2 1 0 69 13 172

Question 72. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 14 33 34 13 5 0 0 48 18 188144
2020 Canada Revenue Agency 18 35 33 10 3 0 0 53 14 30446
2020 Regions 17 35 33 11 4 0 0 52 14 20931
2020 Western Region 16 35 34 11 4 0 0 51 15 6983
2020 Vancouver TSO 12 35 35 13 4 0 0 48 17 686
2020 Revenue Collections Division - Vancouver TSO 15 42 30 8 5 1 0 57 13 170

Question 73. After my workday, I feel emotionally drained.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 11 20 38 21 9 0 0 31 31 187534
2020 Canada Revenue Agency 9 18 41 23 9 0 0 32 28 30313
2020 Regions 10 18 41 22 8 0 0 30 28 20843
2020 Western Region 10 19 42 21 7 0 0 28 30 6963
2020 Vancouver TSO 7 20 45 24 3 0 0 28 27 683
2020 Revenue Collections Division - Vancouver TSO 5 17 45 29 5 0 0 34 21 172

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 40 39 11 5 3 1 0 81 8 187949
2020 Canada Revenue Agency 46 38 9 4 1 1 0 86 5 30430
2020 Regions 47 38 9 3 1 1 0 86 5 20928
2020 Western Region 47 38 9 4 2 1 0 86 5 6982
2020 Vancouver TSO 41 45 9 3 1 1 0 87 4 686
2020 Revenue Collections Division - Vancouver TSO 49 39 7 3 1 1 0 89 4 172

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 32 14 10 6 3 0 70 16 187564
2020 Canada Revenue Agency 41 33 13 7 3 4 0 77 10 30348
2020 Regions 40 33 13 7 3 4 0 77 10 20860
2020 Western Region 41 33 12 7 3 3 0 77 10 6968
2020 Vancouver TSO 37 38 13 5 3 4 0 78 8 684
2020 Revenue Collections Division - Vancouver TSO 47 35 11 3 1 2 0 84 5 170

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 39 28 12 11 8 1 1 69 20 187730
2020 Canada Revenue Agency 41 28 12 10 7 2 1 71 17 30372
2020 Regions 40 28 12 10 7 2 1 70 18 20887
2020 Western Region 39 28 13 11 7 2 1 69 18 6968
2020 Vancouver TSO 33 32 12 13 6 3 0 67 20 686
2020 Revenue Collections Division - Vancouver TSO 42 29 10 12 4 2 1 73 16 171

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 27 13 4 4 3 1 79 8 187225
2020 Canada Revenue Agency 51 26 12 3 2 4 1 82 6 30299
2020 Regions 49 27 13 3 2 4 1 81 6 20828
2020 Western Region 49 27 13 3 2 4 1 81 6 6954
2020 Vancouver TSO 43 35 12 3 2 3 1 82 5 682
2020 Revenue Collections Division - Vancouver TSO 50 35 10 1 2 2 1 87 2 171

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 34 33 15 10 7 2 0 68 17 188058
2020 Canada Revenue Agency 39 34 15 6 3 2 0 75 10 30417
2020 Regions 38 34 15 7 4 2 0 74 11 20907
2020 Western Region 38 34 15 7 4 2 0 74 11 6980
2020 Vancouver TSO 31 41 16 7 3 2 0 74 10 686
2020 Revenue Collections Division - Vancouver TSO 33 44 14 6 2 2 0 78 8 172

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 39 39 10 8 3 0 0 78 12 188293
2020 Canada Revenue Agency 45 39 8 6 1 0 0 85 7 30482
2020 Regions 44 39 8 6 1 0 0 84 7 20958
2020 Western Region 46 39 8 6 1 0 0 85 7 6995
2020 Vancouver TSO 41 44 7 6 1 0 0 86 7 687
2020 Revenue Collections Division - Vancouver TSO 40 49 6 5 1 0 0 89 6 172

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 38 37 12 9 4 1 0 76 13 187495
2020 Canada Revenue Agency 44 37 10 6 2 1 0 82 8 30338
2020 Regions 44 37 10 6 2 1 0 82 8 20860
2020 Western Region 45 37 9 7 2 1 0 82 8 6968
2020 Vancouver TSO 42 42 9 5 2 0 0 84 7 684
2020 Revenue Collections Division - Vancouver TSO 43 42 9 5 1 1 0 85 6 169

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 37 17 6 3 1 1 74 9 186885
2020 Canada Revenue Agency 41 37 15 4 1 1 1 80 5 30258
2020 Regions 41 38 14 4 1 1 1 81 5 20791
2020 Western Region 43 38 13 4 1 1 1 82 4 6931
2020 Vancouver TSO 41 42 12 3 1 1 0 84 4 683
2020 Revenue Collections Division - Vancouver TSO 40 39 16 4 1 1 0 79 5 170

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 34 12 4 2 1 1 81 7 187583
2020 Canada Revenue Agency 51 34 10 3 1 1 1 86 4 30343
2020 Regions 50 35 10 3 1 1 1 86 4 20855
2020 Western Region 51 34 9 3 1 1 1 87 4 6962
2020 Vancouver TSO 47 40 9 2 1 1 1 88 3 687
2020 Revenue Collections Division - Vancouver TSO 50 38 10 1 1 1 0 88 2 172

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 65 18 6 1 1 7 3 92 2 187791
2020 Canada Revenue Agency 67 17 5 1 0 8 3 94 1 30392
2020 Regions 63 17 5 1 0 9 4 93 1 20900
2020 Western Region 57 16 6 1 0 14 6 91 1 6975
2020 Vancouver TSO 50 18 6 1 0 16 8 91 2 685
2020 Revenue Collections Division - Vancouver TSO 55 16 5 0 0 18 5 93 0 170

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 50 33 9 5 2 2 0 84 7 187455
2020 Canada Revenue Agency 58 30 6 3 1 2 0 90 4 30323
2020 Regions 58 30 6 2 1 1 1 90 3 20857
2020 Western Region 60 30 5 2 1 1 0 91 3 6961
2020 Vancouver TSO 54 35 6 2 1 1 0 90 3 684
2020 Revenue Collections Division - Vancouver TSO 59 33 3 3 1 1 0 93 3 172

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 50 29 9 7 5 1 0 80 12 187389
2020 Canada Revenue Agency 52 29 8 6 3 1 0 82 9 30330
2020 Regions 50 30 9 6 4 1 0 81 10 20859
2020 Western Region 50 29 9 6 4 1 0 81 10 6966
2020 Vancouver TSO 46 31 10 7 4 1 0 79 11 682
2020 Revenue Collections Division - Vancouver TSO 54 28 8 6 2 1 0 84 8 171

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 52 28 9 6 4 1 0 81 10 187701
2020 Canada Revenue Agency 60 27 7 3 1 1 0 89 4 30363
2020 Regions 59 28 7 3 1 1 0 88 4 20883
2020 Western Region 61 27 6 3 2 1 0 89 5 6979
2020 Vancouver TSO 56 34 5 2 1 1 0 91 4 685
2020 Revenue Collections Division - Vancouver TSO 60 31 5 2 1 1 0 92 3 172

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 23 47 13 12 3 1 1 71 15 44705
2020 Canada Revenue Agency 25 47 12 12 3 1 0 73 15 4414
2020 Regions 25 47 12 12 3 0 0 72 16 2622
2020 Western Region 26 48 10 12 3 0 0 75 15 877
2020 Vancouver TSO 29 49 10 8 2 1 0 79 11 96
2020 Revenue Collections Division - Vancouver TSO 20 55 15 5 5 0 0 75 10 20

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 89 11 44722
2020 Canada Revenue Agency 98 2 4418
2020 Regions 98 2 2624
2020 Western Region 99 1 878
2020 Vancouver TSO 100 0 96
2020 Revenue Collections Division - Vancouver TSO 100 0 20

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 20 35 18 18 8 0 0 56 26 41680
2020 Canada Revenue Agency 22 42 15 15 5 0 0 64 20 4312
2020 Regions 23 44 15 14 5 0 0 66 19 2570
2020 Western Region 21 45 14 15 4 0 0 66 20 863
2020 Vancouver TSO 21 60 11 6 2 0 0 80 8 96
2020 Revenue Collections Division - Vancouver TSO 20 60 10 5 5 0 0 80 10 20
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 187153
2020 Canada Revenue Agency 9 91 30281
2020 Regions 9 91 20799
2020 Western Region 10 90 6928
2020 Vancouver TSO 9 91 682
2020 Revenue Collections Division - Vancouver TSO 12 88 169

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 187417
2020 Canada Revenue Agency 14 86 30317
2020 Regions 14 86 20823
2020 Western Region 14 86 6944
2020 Vancouver TSO 14 86 687
2020 Revenue Collections Division - Vancouver TSO 12 88 172

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 50 50 24105
2020 Canada Revenue Agency 56 44 4259
2020 Regions 56 44 3019
2020 Western Region 55 45 981
2020 Vancouver TSO 61 39 98
2020 Revenue Collections Division - Vancouver TSO 81 19 21

Question 90. Were any workplace accommodation measures implemented?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 79 21 24104
2020 Canada Revenue Agency 82 18 4259
2020 Regions 82 18 3019
2020 Western Region 81 19 980
2020 Vancouver TSO 79 21 98
2020 Revenue Collections Division - Vancouver TSO 81 19 21

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 33 8 7 3 0 0 82 10 19149
2020 Canada Revenue Agency 50 34 7 7 2 0 0 84 9 3492
2020 Regions 48 34 7 7 3 1 0 83 10 2476
2020 Western Region 47 35 7 7 4 1 0 82 11 797
2020 Vancouver TSO 43 46 5 3 4 0 0 88 7 77
2020 Revenue Collections Division - Vancouver TSO 59 36 0 0 6 0 0 94 6 17

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 30 9 5 3 2 3 82 8 187986
2020 Canada Revenue Agency 53 28 8 4 2 2 3 86 6 30432
2020 Regions 51 29 8 4 2 2 3 85 6 20909
2020 Western Region 50 29 9 4 2 3 3 83 7 6971
2020 Vancouver TSO 46 31 10 5 2 3 3 81 8 688
2020 Revenue Collections Division - Vancouver TSO 51 29 10 4 2 2 1 83 7 172
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 29 50 20 1 63 37 188516
2020 Canada Revenue Agency 14 59 25 2 81 19 30518
2020 Regions 14 55 28 2 80 20 20984
2020 Western Region 13 52 33 2 80 20 7004
2020 Vancouver TSO 13 56 30 1 82 18 687
2020 Revenue Collections Division - Vancouver TSO 13 50 37 0 80 20 171

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 37 63 53712
2020 Canada Revenue Agency 58 42 4289
2020 Regions 60 40 2991
2020 Western Region 61 39 927
2020 Vancouver TSO 63 37 87
2020 Revenue Collections Division - Vancouver TSO 64 36 22

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 11 20 17 20 26 1 4 34 49 53684
2020 Canada Revenue Agency 14 24 19 18 16 2 7 41 38 4300
2020 Regions 13 23 20 18 16 2 7 40 38 3001
2020 Western Region 15 24 20 16 16 2 8 43 35 931
2020 Vancouver TSO 16 19 28 18 11 3 5 38 32 88
2020 Revenue Collections Division - Vancouver TSO 27 23 23 13 9 5 0 52 24 22

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 7 16 15 21 36 1 3 24 60 53711
2020 Canada Revenue Agency 10 22 18 21 22 2 5 35 46 4296
2020 Regions 10 21 19 21 22 2 5 34 46 2998
2020 Western Region 12 23 19 19 19 3 5 38 41 927
2020 Vancouver TSO 11 28 23 18 12 3 5 42 33 88
2020 Revenue Collections Division - Vancouver TSO 13 32 32 5 9 5 5 50 15 22

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 18 12 7 6 2 10 71 15 188101
2020 Canada Revenue Agency 54 17 8 3 2 3 11 84 6 30447
2020 Regions 54 17 8 3 2 4 12 85 6 20931
2020 Western Region 56 16 7 3 2 5 11 87 5 6987
2020 Vancouver TSO 55 18 7 3 2 3 12 86 5 687
2020 Revenue Collections Division - Vancouver TSO 55 17 7 6 3 2 10 82 10 172
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