2020 Public Service Employee Survey Results for Office of the Chief Information Officer

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	45	4	10	3	83	13	188350
2020	Canadian Heritage	33	50	5	11	2	82	12	1312
2020	Strategic Policy, Planning and Corporate Affairs Sector	37	44	7	9	2	82	11	224
2020	Office of the Chief Information Officer	47	38	4	9	2	85	10	56

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	76	17	3	2	1	0	1	94	3	187710
2020	Canadian Heritage	74	20	3	2	1	0	0	95	3	1307
2020	Strategic Policy, Planning and Corporate Affairs Sector	75	19	2	2	2	0	0	94	4	225
2020	Office of the Chief Information Officer	76	16	2	0	5	2	0	93	5	56

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	38	9	10	3	0	78	14	188104
2020	Canadian Heritage	32	38	11	15	3	1	71	18	1314
2020	Strategic Policy, Planning and Corporate Affairs Sector	31	35	12	17	4	1	66	21	224
2020	Office of the Chief Information Officer	45	27	9	13	5	0	72	19	55

Question 4. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	39	12	11	4	1	73	15	187496
2020	Canadian Heritage	38	41	10	7	2	2	80	9	1305
2020	Strategic Policy, Planning and Corporate Affairs Sector	38	39	12	5	2	3	80	8	224
2020	Office of the Chief Information Officer	37	37	11	6	5	4	77	12	56

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	36	9	7	3	81	10	186897
2020	Canadian Heritage	42	37	11	8	2	79	10	1308
2020	Strategic Policy, Planning and Corporate Affairs Sector	44	33	10	8	4	77	12	225
2020	Office of the Chief Information Officer	59	23	7	6	5	82	11	56

Question 6. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	31	10	8	5	77	13	187730
2020	Canadian Heritage	51	32	9	5	3	83	9	1309
2020	Strategic Policy, Planning and Corporate Affairs Sector	53	31	6	7	4	83	10	225
2020	Office of the Chief Information Officer	57	29	4	3	7	86	10	56

Question 7. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	40	38	11	7	4	78	11	188177
2020	Canadian Heritage	44	40	9	5	2	85	7	1310
2020	Strategic Policy, Planning and Corporate Affairs Sector	44	38	9	5	4	82	9	225
2020	Office of the Chief Information Officer	51	33	3	4	9	84	12	56

Question 8. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	36	14	10	7	69	17	188210
2020	Canadian Heritage	43	39	9	6	3	82	9	1315
2020	Strategic Policy, Planning and Corporate Affairs Sector	47	37	9	5	3	83	7	225
2020	Office of the Chief Information Officer	49	28	12	4	7	77	11	56

Question 9. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	41	11	9	3	76	13	187222
2020	Canadian Heritage	41	43	8	6	2	84	8	1305
2020	Strategic Policy, Planning and Corporate Affairs Sector	39	41	11	7	1	80	8	225
2020	Office of the Chief Information Officer	37	34	18	8	4	70	11	56

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	36	8	4	2	85	7	187373
2020	Canadian Heritage	52	38	6	3	1	90	4	1310
2020	Strategic Policy, Planning and Corporate Affairs Sector	52	36	6	3	2	88	5	224
2020	Office of the Chief Information Officer	47	37	9	2	5	84	7	56

Question 11. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	36	13	9	6	71	16	187805
2020	Canadian Heritage	44	37	9	6	4	82	10	1310
2020	Strategic Policy, Planning and Corporate Affairs Sector	46	41	8	3	3	86	6	224
2020	Office of the Chief Information Officer	42	37	9	3	9	79	12	56

Question 12. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	54	32	9	3	2	86	5	186823
2020	Canadian Heritage	56	33	7	2	1	90	3	1308
2020	Strategic Policy, Planning and Corporate Affairs Sector	59	29	7	3	2	87	5	224
2020	Office of the Chief Information Officer	64	20	7	4	5	84	9	56

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	37	13	10	6	0	71	16	187289
2020	Canadian Heritage	40	40	11	6	3	0	80	9	1310
2020	Strategic Policy, Planning and Corporate Affairs Sector	42	35	14	5	3	1	78	8	223
2020	Office of the Chief Information Officer	43	26	13	11	7	0	69	18	55

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	33	15	8	6	71	14	187895
2020	Canadian Heritage	47	35	10	6	3	82	8	1313
2020	Strategic Policy, Planning and Corporate Affairs Sector	50	35	8	4	3	85	7	225
2020	Office of the Chief Information Officer	48	26	11	7	9	74	16	56

Question 15. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	39	12	8	4	75	12	186744
2020	Canadian Heritage	41	43	9	5	2	84	7	1306
2020	Strategic Policy, Planning and Corporate Affairs Sector	44	40	8	3	3	85	7	225
2020	Office of the Chief Information Officer	41	33	12	5	9	74	14	56

Question 16. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	36	10	5	2	83	8	188122
2020	Canadian Heritage	50	37	8	4	1	87	6	1310
2020	Strategic Policy, Planning and Corporate Affairs Sector	52	33	6	7	2	85	9	225
2020	Office of the Chief Information Officer	52	29	9	4	7	81	11	56

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	32	16	8	5	1	70	13	187208
2020	Canadian Heritage	36	34	17	7	6	0	70	13	1306
2020	Strategic Policy, Planning and Corporate Affairs Sector	37	33	17	5	8	0	70	13	225
2020	Office of the Chief Information Officer	38	41	14	0	7	0	79	7	56

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	10	24	35	20	9	1	1	30	34	188088
2020	Canadian Heritage	8	23	40	19	8	1	1	28	32	1317
2020	Strategic Policy, Planning and Corporate Affairs Sector	8	26	35	20	10	0	0	30	34	225
2020	Office of the Chief Information Officer	7	27	34	16	16	0	0	31	34	56

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	8	15	26	29	19	2	2	50	23	187380
2020	Canadian Heritage	4	8	22	39	22	3	2	64	12	1311
2020	Strategic Policy, Planning and Corporate Affairs Sector	5	7	21	39	26	2	0	66	12	223
2020	Office of the Chief Information Officer	11	10	23	31	22	4	0	55	21	54

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	13	21	31	20	11	2	2	32	36	187586
2020	Canadian Heritage	10	23	36	20	8	2	1	29	34	1313
2020	Strategic Policy, Planning and Corporate Affairs Sector	13	17	33	23	9	3	1	34	32	225
2020	Office of the Chief Information Officer	12	15	28	21	10	10	4	36	31	56

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	14	30	29	17	1	2	48	21	187162
2020	Canadian Heritage	10	18	34	25	11	1	1	36	29	1306
2020	Strategic Policy, Planning and Corporate Affairs Sector	8	19	35	25	12	1	1	37	28	224
2020	Office of the Chief Information Officer	5	11	36	26	18	3	2	46	16	56

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	12	19	27	23	15	1	2	40	32	187650
2020	Canadian Heritage	14	21	27	21	12	2	3	35	37	1312
2020	Strategic Policy, Planning and Corporate Affairs Sector	16	23	27	18	13	2	1	32	40	224
2020	Office of the Chief Information Officer	14	37	18	11	19	0	2	30	52	56

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	8	14	24	27	19	4	3	50	24	187087
2020	Canadian Heritage	5	12	26	31	20	3	3	54	19	1309
2020	Strategic Policy, Planning and Corporate Affairs Sector	6	13	24	29	25	2	1	55	20	225
2020	Office of the Chief Information Officer	9	22	22	25	19	2	2	46	32	56

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	12	20	32	20	12	2	2	33	34	187395
2020	Canadian Heritage	10	18	37	21	11	2	1	33	29	1307
2020	Strategic Policy, Planning and Corporate Affairs Sector	10	12	34	28	12	2	1	42	24	223
2020	Office of the Chief Information Officer	11	14	39	22	9	5	0	32	26	55

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	17	36	26	12	1	1	39	25	187956
2020	Canadian Heritage	4	13	38	29	13	1	1	43	18	1311
2020	Strategic Policy, Planning and Corporate Affairs Sector	2	11	35	34	17	0	0	52	13	225
2020	Office of the Chief Information Officer	2	8	32	35	21	0	2	57	10	56

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	28	30	17	8	6	6	4	65	16	187998
2020	Canadian Heritage	34	31	13	6	3	7	5	74	10	1312
2020	Strategic Policy, Planning and Corporate Affairs Sector	38	31	14	4	1	7	5	79	5	224
2020	Office of the Chief Information Officer	42	27	14	2	3	8	4	78	6	56

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	49	28	9	8	5	1	78	13	187747
2020	Canadian Heritage	58	27	6	5	3	1	86	8	1310
2020	Strategic Policy, Planning and Corporate Affairs Sector	59	31	4	3	2	0	90	6	225
2020	Office of the Chief Information Officer	66	20	4	5	5	0	86	10	56

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	54	30	7	5	3	85	8	187251
2020	Canadian Heritage	64	27	3	3	1	92	5	1305
2020	Strategic Policy, Planning and Corporate Affairs Sector	68	28	1	1	1	96	2	222
2020	Office of the Chief Information Officer	76	21	0	2	2	96	4	55

Question 22. The people I work with value my ideas and opinions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	35	11	5	2	1	82	7	186700
2020	Canadian Heritage	59	30	6	4	2	1	89	5	1302
2020	Strategic Policy, Planning and Corporate Affairs Sector	57	35	4	1	2	1	93	4	222
2020	Office of the Chief Information Officer	62	27	2	3	4	2	91	7	56

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	24	11	4	4	6	3	79	9	188004
2020	Canadian Heritage	58	23	7	4	2	4	2	86	6	1315
2020	Strategic Policy, Planning and Corporate Affairs Sector	59	24	7	2	2	3	3	88	4	225
2020	Office of the Chief Information Officer	57	19	10	5	2	5	2	81	8	56

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	25	14	4	3	1	4	78	8	187985
2020	Canadian Heritage	61	23	9	2	1	1	3	87	4	1317
2020	Strategic Policy, Planning and Corporate Affairs Sector	64	21	11	2	1	0	1	86	3	225
2020	Office of the Chief Information Officer	49	24	23	0	3	0	0	74	3	56

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	30	11	7	5	1	1	77	12	187915
2020	Canadian Heritage	53	31	8	5	2	1	0	86	7	1313
2020	Strategic Policy, Planning and Corporate Affairs Sector	54	33	7	3	2	0	0	88	5	224
2020	Office of the Chief Information Officer	47	40	5	3	3	0	0	88	7	56

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	51	24	13	5	4	2	2	77	10	187690
2020	Canadian Heritage	60	22	10	3	2	2	1	84	6	1311
2020	Strategic Policy, Planning and Corporate Affairs Sector	63	21	9	3	2	0	2	85	5	225
2020	Office of the Chief Information Officer	51	34	6	4	3	0	2	87	7	56

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	49	30	10	6	4	1	1	80	10	188026
2020	Canadian Heritage	60	27	6	5	2	0	0	87	6	1315
2020	Strategic Policy, Planning and Corporate Affairs Sector	61	25	7	5	1	0	0	87	6	225
2020	Office of the Chief Information Officer	55	25	9	7	3	0	0	80	10	56

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	39	61	188363
2020	Canadian Heritage	47	53	1317
2020	Strategic Policy, Planning and Corporate Affairs Sector	50	50	225
2020	Office of the Chief Information Officer	43	57	56

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	52	17	9	3	3	5	12	83	7	188232
2020	Canadian Heritage	65	18	6	2	1	4	5	91	3	1312
2020	Strategic Policy, Planning and Corporate Affairs Sector	67	18	4	1	2	4	4	92	3	223
2020	Office of the Chief Information Officer	58	19	3	4	5	8	4	86	10	56

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	56	25	9	5	4	82	9	188350
2020	Canadian Heritage	65	22	6	5	1	87	6	1316
2020	Strategic Policy, Planning and Corporate Affairs Sector	67	22	5	4	2	89	6	225
2020	Office of the Chief Information Officer	61	25	0	9	5	86	14	56

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	29	13	7	5	7	73	13	188297
2020	Canadian Heritage	47	31	8	4	2	8	85	6	1315
2020	Strategic Policy, Planning and Corporate Affairs Sector	49	31	7	3	1	9	88	4	225
2020	Office of the Chief Information Officer	35	36	11	5	4	9	78	10	56

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	31	14	9	7	2	68	17	187817
2020	Canadian Heritage	43	35	10	7	3	2	80	9	1312
2020	Strategic Policy, Planning and Corporate Affairs Sector	44	36	11	4	3	2	82	6	225
2020	Office of the Chief Information Officer	31	31	19	9	5	4	65	15	56

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	26	31	17	12	8	5	60	21	187771
2020	Canadian Heritage	32	37	14	8	4	5	73	13	1312
2020	Strategic Policy, Planning and Corporate Affairs Sector	30	44	12	4	4	6	79	9	224
2020	Office of the Chief Information Officer	16	41	21	5	9	7	61	16	56

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	25	34	15	14	9	2	61	24	188175
2020	Canadian Heritage	32	39	13	9	4	2	73	14	1312
2020	Strategic Policy, Planning and Corporate Affairs Sector	31	42	18	5	4	1	73	9	224
2020	Office of the Chief Information Officer	14	38	33	5	9	2	53	14	56

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	41	21	12	5	5	12	4	74	12	188232
2020	Canadian Heritage	72	19	7	1	0	1	0	92	1	1313
2020	Strategic Policy, Planning and Corporate Affairs Sector	78	15	5	0	1	1	0	94	1	224
2020	Office of the Chief Information Officer	67	24	7	0	2	0	0	91	2	56

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	31	42	15	8	3	1	74	11	188081
2020	Canadian Heritage	35	46	11	5	1	2	82	7	1313
2020	Strategic Policy, Planning and Corporate Affairs Sector	33	49	10	5	1	2	84	6	225
2020	Office of the Chief Information Officer	23	47	16	9	4	2	71	13	56

Question 37. I feel that change is managed well in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	21	36	19	15	7	2	59	22	187137
2020	Canadian Heritage	24	45	15	9	3	4	72	12	1308
2020	Strategic Policy, Planning and Corporate Affairs Sector	23	49	14	7	3	3	75	10	223
2020	Office of the Chief Information Officer	21	44	19	9	5	2	66	15	56

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	36	13	8	5	3	1	73	13	187863
2020	Canadian Heritage	47	34	9	5	2	2	1	84	7	1312
2020	Strategic Policy, Planning and Corporate Affairs Sector	47	36	10	3	1	2	1	85	5	225
2020	Office of the Chief Information Officer	33	36	17	7	4	2	2	72	11	56

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	36	16	6	4	2	74	10	187519
2020	Canadian Heritage	47	35	12	3	2	2	84	5	1310
2020	Strategic Policy, Planning and Corporate Affairs Sector	51	36	8	2	2	0	88	4	223
2020	Office of the Chief Information Officer	42	38	7	4	7	2	82	11	56

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	25	18	12	10	9	2	55	25	187781
2020	Canadian Heritage	25	24	18	10	6	13	3	59	20	1310
2020	Strategic Policy, Planning and Corporate Affairs Sector	30	19	20	9	7	12	3	57	19	223
2020	Office of the Chief Information Officer	27	18	29	5	13	5	2	48	20	55

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	33	17	12	8	3	61	21	187687
2020	Canadian Heritage	30	35	17	9	4	3	68	14	1307
2020	Strategic Policy, Planning and Corporate Affairs Sector	35	33	18	7	5	3	70	12	223
2020	Office of the Chief Information Officer	30	28	25	5	10	2	59	15	55

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	28	15	14	14	3	2	55	29	188227
2020	Canadian Heritage	26	31	15	13	9	3	3	61	23	1316
2020	Strategic Policy, Planning and Corporate Affairs Sector	31	27	16	11	11	1	3	60	23	225
2020	Office of the Chief Information Officer	28	19	22	9	18	0	4	49	28	56

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	51	23	13	6	4	1	4	77	10	188359
2020	Canadian Heritage	50	21	13	7	4	1	4	75	11	1315
2020	Strategic Policy, Planning and Corporate Affairs Sector	53	24	11	7	3	0	3	78	10	225
2020	Office of the Chief Information Officer	51	28	16	0	2	0	4	82	2	56

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	47	24	14	6	4	1	3	74	11	188093
2020	Canadian Heritage	55	23	12	3	2	2	3	81	6	1312
2020	Strategic Policy, Planning and Corporate Affairs Sector	57	25	11	2	2	1	2	85	4	225
2020	Office of the Chief Information Officer	51	31	8	4	3	4	0	85	7	56

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	74	9	5	2	3	3	4	89	5	187576
2020	Canadian Heritage	79	7	3	2	2	3	4	93	4	1308
2020	Strategic Policy, Planning and Corporate Affairs Sector	85	5	3	1	2	1	3	94	3	224
2020	Office of the Chief Information Officer	82	4	4	0	4	4	4	92	4	55

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	72	11	5	2	2	2	7	91	4	187772
2020	Canadian Heritage	75	11	3	1	1	1	7	94	2	1310
2020	Strategic Policy, Planning and Corporate Affairs Sector	70	15	3	3	1	1	6	92	4	224
2020	Office of the Chief Information Officer	74	12	2	2	2	2	7	94	4	56

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	41	18	9	4	4	0	68	14	187878
2020	Canadian Heritage	31	44	15	4	2	3	1	77	7	1312
2020	Strategic Policy, Planning and Corporate Affairs Sector	32	45	14	2	3	4	0	80	5	224
2020	Office of the Chief Information Officer	28	33	17	5	9	8	0	67	15	56

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	37	13	7	3	2	77	10	187243
2020	Canadian Heritage	44	40	8	5	1	1	86	6	1309
2020	Strategic Policy, Planning and Corporate Affairs Sector	50	39	5	3	2	2	91	5	222
2020	Office of the Chief Information Officer	54	32	0	2	7	5	91	9	55

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	41	34	13	5	3	4	1	78	8	187651
2020	Canadian Heritage	48	35	9	4	1	4	0	86	5	1311
2020	Strategic Policy, Planning and Corporate Affairs Sector	50	35	8	2	1	4	0	89	3	225
2020	Office of the Chief Information Officer	54	31	5	2	3	5	0	89	6	56

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	32	16	5	3	6	1	75	8	188080
2020	Canadian Heritage	49	33	9	3	2	3	0	85	5	1310
2020	Strategic Policy, Planning and Corporate Affairs Sector	51	36	6	2	2	3	0	90	4	222
2020	Office of the Chief Information Officer	60	24	4	0	5	7	0	91	6	56

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	44	30	11	5	4	4	2	79	10	187541
2020	Canadian Heritage	52	30	6	5	2	3	2	86	7	1312
2020	Strategic Policy, Planning and Corporate Affairs Sector	56	27	5	4	3	3	3	88	7	224
2020	Office of the Chief Information Officer	55	25	4	7	7	2	0	82	14	56

Question 49. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	53	31	8	4	3	85	7	187707
2020	Canadian Heritage	64	27	4	3	1	91	4	1314
2020	Strategic Policy, Planning and Corporate Affairs Sector	65	27	4	3	1	93	4	225
2020	Office of the Chief Information Officer	65	18	10	3	4	83	7	56

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	44	31	13	7	5	0	75	12	187475
2020	Canadian Heritage	61	26	8	3	2	0	87	5	1308
2020	Strategic Policy, Planning and Corporate Affairs Sector	61	27	7	3	1	1	89	5	224
2020	Office of the Chief Information Officer	55	27	5	5	5	3	84	11	56

Question 51. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	42	33	13	7	5	75	12	186722
2020	Canadian Heritage	58	29	7	3	2	87	5	1306
2020	Strategic Policy, Planning and Corporate Affairs Sector	57	31	8	2	2	88	4	225
2020	Office of the Chief Information Officer	53	29	8	2	9	82	11	56

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	25	17	9	6	3	1	66	16	187915
2020	Canadian Heritage	55	23	11	5	2	3	1	81	8	1312
2020	Strategic Policy, Planning and Corporate Affairs Sector	60	22	9	4	2	2	0	84	7	224
2020	Office of the Chief Information Officer	55	22	7	7	7	2	0	79	14	56

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Public Service	24	41	35	188494
2020	Canadian Heritage	26	41	33	1317
2020	Strategic Policy, Planning and Corporate Affairs Sector	27	41	32	225
2020	Office of the Chief Information Officer	14	54	32	56

Question 54. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Public Service	17	38	28	4	6	6	45796
2020	Canadian Heritage	19	35	30	3	3	9	344
2020	Strategic Policy, Planning and Corporate Affairs Sector	20	25	40	3	2	10	60

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	188242
2020	Canadian Heritage	9	91	1314
2020	Strategic Policy, Planning and Corporate Affairs Sector	8	92	225

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	48	52	18665
2020	Canadian Heritage	46	54	117
2020	Strategic Policy, Planning and Corporate Affairs Sector	48	52	19

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	62	38	18665
2020	Canadian Heritage	59	41	117
2020	Strategic Policy, Planning and Corporate Affairs Sector	52	48	19

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18665
2020	Canadian Heritage	11	89	117
2020	Strategic Policy, Planning and Corporate Affairs Sector	0	100	19

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	18665
2020	Strategic Policy, Planning and Corporate Affairs Sector	0	100	19

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	18665
2020	Canadian Heritage	6	94	117

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18665
2020	Canadian Heritage	5	95	117
2020	Strategic Policy, Planning and Corporate Affairs Sector	0	100	19

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	18665
2020	Canadian Heritage	5	95	117

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	39	61	18664
2020	Canadian Heritage	35	65	117
2020	Strategic Policy, Planning and Corporate Affairs Sector	31	69	19

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	41	59	18664
2020	Canadian Heritage	44	56	117
2020	Strategic Policy, Planning and Corporate Affairs Sector	47	53	19

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	47	53	18664
2020	Canadian Heritage	43	57	117
2020	Strategic Policy, Planning and Corporate Affairs Sector	42	58	19

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	43	57	18664
2020	Canadian Heritage	46	54	117
2020	Strategic Policy, Planning and Corporate Affairs Sector	47	53	19

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	33	67	18664
2020	Canadian Heritage	29	71	117

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	54	46	18664
2020	Canadian Heritage	55	45	117
2020	Strategic Policy, Planning and Corporate Affairs Sector	58	42	19

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	38	62	18664
2020	Canadian Heritage	34	66	117
2020	Strategic Policy, Planning and Corporate Affairs Sector	26	74	19

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	18664
2020	Strategic Policy, Planning and Corporate Affairs Sector	0	100	19

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18664
2020	Strategic Policy, Planning and Corporate Affairs Sector	0	100	19

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	18664
2020	Canadian Heritage	8	92	117

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	52	48	18664
2020	Canadian Heritage	49	51	117
2020	Strategic Policy, Planning and Corporate Affairs Sector	42	58	19

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	25	75	18664
2020	Canadian Heritage	19	81	117
2020	Strategic Policy, Planning and Corporate Affairs Sector	37	63	19

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	16	84	18664
2020	Canadian Heritage	16	84	117

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	51	49	18666
2020	Canadian Heritage	58	42	117
2020	Strategic Policy, Planning and Corporate Affairs Sector	63	37	19

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	18666
2020	Canadian Heritage	21	79	117

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	18666
2020	Canadian Heritage	14	86	117

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	20	80	18666
2020	Canadian Heritage	22	78	117
2020	Strategic Policy, Planning and Corporate Affairs Sector	27	73	19

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	18666
2020	Canadian Heritage	11	89	117
2020	Strategic Policy, Planning and Corporate Affairs Sector	26	74	19

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18666
2020	Canadian Heritage	4	96	117

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	18666
2020	Canadian Heritage	14	86	117

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	18666
2020	Canadian Heritage	16	84	117
2020	Strategic Policy, Planning and Corporate Affairs Sector	26	74	19

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	18666
2020	Canadian Heritage	24	76	117

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	17329
2020	Canadian Heritage	8	92	112

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	17329
2020	Canadian Heritage	22	78	112

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	17329
2020	Canadian Heritage	7	93	112

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	17329
2020	Canadian Heritage	7	93	112

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	10	90	17329
2020	Canadian Heritage	10	90	112

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	17329
2020	Canadian Heritage	8	92	112

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	17329
2020	Canadian Heritage	10	90	112

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	17329
2020	Canadian Heritage	19	81	112

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	17329
2020	Canadian Heritage	18	82	112

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	32	68	17329
2020	Canadian Heritage	35	65	112

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	10	90	17329
2020	Canadian Heritage	8	92	112

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	49	51	17329
2020	Canadian Heritage	50	50	112

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	17329

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	57	43	17329
2020	Canadian Heritage	56	44	112

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	17329
2020	Canadian Heritage	5	95	112

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	17329
2020	Canadian Heritage	9	91	112

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	20	17	17	7	6	27	7	56	19	188041
2020	Canadian Heritage	18	16	13	4	3	39	7	61	14	1313
2020	Strategic Policy, Planning and Corporate Affairs Sector	22	15	12	4	3	37	7	66	13	225
2020	Office of the Chief Information Officer	28	11	13	3	3	35	7	67	10	56

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	29	15	6	5	8	1	71	12	187964
2020	Canadian Heritage	37	32	12	4	3	11	1	79	7	1313
2020	Strategic Policy, Planning and Corporate Affairs Sector	40	34	11	4	2	8	1	81	6	225
2020	Office of the Chief Information Officer	44	24	10	4	3	12	2	80	8	56

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	188014
2020	Canadian Heritage	6	94	1312
2020	Strategic Policy, Planning and Corporate Affairs Sector	5	95	224

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	36	64	12247
2020	Canadian Heritage	45	55	78

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	77	23	12247
2020	Canadian Heritage	78	22	78

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Strategic Policy, Planning and Corporate Affairs Sector	0	100	12

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	12247
2020	Canadian Heritage	0	100	78
2020	Strategic Policy, Planning and Corporate Affairs Sector	0	100	12

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12247
2020	Canadian Heritage	12	88	78

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12247
2020	Strategic Policy, Planning and Corporate Affairs Sector	0	100	12

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	28	72	12245
2020	Canadian Heritage	27	73	78

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	20	80	12245
2020	Canadian Heritage	26	74	78

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	17	83	12245
2020	Canadian Heritage	16	84	78

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	6	94	12245
2020	Canadian Heritage	6	94	78
2020	Strategic Policy, Planning and Corporate Affairs Sector	0	100	12

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	26	74	12245
2020	Canadian Heritage	34	66	78

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	12245
2020	Canadian Heritage	23	77	78

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	12245
2020	Canadian Heritage	8	92	78
2020	Strategic Policy, Planning and Corporate Affairs Sector	0	100	12

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	12245
2020	Strategic Policy, Planning and Corporate Affairs Sector	0	100	12

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12245
2020	Canadian Heritage	6	94	78
2020	Strategic Policy, Planning and Corporate Affairs Sector	0	100	12

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	12245
2020	Canadian Heritage	13	87	78

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	1	99	12245
2020	Canadian Heritage	0	100	78
2020	Strategic Policy, Planning and Corporate Affairs Sector	0	100	12

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	16	84	12245
2020	Canadian Heritage	20	80	78
2020	Strategic Policy, Planning and Corporate Affairs Sector	42	58	12

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Organization	No (%)	Total responses
2020	Public Service	100	12245
2020	Canadian Heritage	100	78
2020	Strategic Policy, Planning and Corporate Affairs Sector	100	12

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	12245
2020	Canadian Heritage	10	90	78

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	30	70	12247
2020	Canadian Heritage	36	64	78
2020	Strategic Policy, Planning and Corporate Affairs Sector	50	50	12

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	12247
2020	Canadian Heritage	14	86	78

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Canadian Heritage	8	92	78
2020	Strategic Policy, Planning and Corporate Affairs Sector	0	100	12

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	17	83	12247
2020	Canadian Heritage	17	83	78

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Canadian Heritage	13	87	78

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	6	94	12247

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247
2020	Canadian Heritage	10	90	78

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247
2020	Canadian Heritage	15	85	78

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	48	52	12247
2020	Canadian Heritage	40	60	78
2020	Strategic Policy, Planning and Corporate Affairs Sector	42	58	12

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	11497

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	15	85	11497

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	11497

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	11497

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	11497

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	11497

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	11497

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	28	72	11497

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	11497

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	46	54	11497

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	11497

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	63	37	11497

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	11497

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	22	17	18	4	4	29	6	60	12	187795
2020	Canadian Heritage	19	14	14	3	2	41	6	63	10	1311
2020	Strategic Policy, Planning and Corporate Affairs Sector	25	13	13	3	1	39	6	69	8	222
2020	Office of the Chief Information Officer	28	7	15	2	2	39	7	65	6	56

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	30	16	4	3	9	1	73	9	187913
2020	Canadian Heritage	39	31	13	3	2	11	1	80	5	1307
2020	Strategic Policy, Planning and Corporate Affairs Sector	45	33	10	2	1	8	1	86	3	225
2020	Office of the Chief Information Officer	49	22	8	2	3	14	2	84	6	56

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	2	6	21	17	39	12	1	10	66	3416
2020	Canadian Heritage	5	0	19	18	44	9	5	5	73	21

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	25	18	11	11	1	60	22	188246
2020	Canadian Heritage	40	22	16	12	8	3	63	21	1314
2020	Strategic Policy, Planning and Corporate Affairs Sector	48	21	12	11	7	1	70	18	224
2020	Office of the Chief Information Officer	47	17	12	16	9	0	63	25	56

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	28	19	10	9	1	62	19	187765
2020	Canadian Heritage	32	30	20	12	6	1	62	18	1306
2020	Strategic Policy, Planning and Corporate Affairs Sector	36	28	16	13	6	1	65	19	223
2020	Office of the Chief Information Officer	33	25	19	18	5	0	58	23	55

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	21	27	25	15	11	1	48	26	188096
2020	Canadian Heritage	16	26	27	18	13	0	42	31	1311
2020	Strategic Policy, Planning and Corporate Affairs Sector	13	29	29	15	15	0	42	30	225
2020	Office of the Chief Information Officer	15	34	27	9	16	0	48	25	56

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	31	29	20	11	7	2	61	18	187628
2020	Canadian Heritage	21	28	26	15	9	0	50	24	1311
2020	Strategic Policy, Planning and Corporate Affairs Sector	24	26	26	17	7	0	50	24	225
2020	Office of the Chief Information Officer	31	29	19	14	7	0	59	21	56

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	24	21	14	12	1	1	52	26	187371
2020	Canadian Heritage	23	24	25	15	12	0	1	47	28	1304
2020	Strategic Policy, Planning and Corporate Affairs Sector	19	23	28	15	15	0	0	41	31	223
2020	Office of the Chief Information Officer	11	28	23	19	19	0	0	39	38	56

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	23	13	7	5	4	74	13	187251
2020	Canadian Heritage	40	27	15	8	7	3	69	15	1306
2020	Strategic Policy, Planning and Corporate Affairs Sector	40	29	14	6	7	4	72	13	224
2020	Office of the Chief Information Officer	46	30	9	4	3	8	83	8	56

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	30	27	21	12	10	1	58	21	187793
2020	Canadian Heritage	30	25	22	12	11	0	55	23	1312
2020	Strategic Policy, Planning and Corporate Affairs Sector	29	28	24	9	9	0	58	18	224
2020	Office of the Chief Information Officer	31	37	23	4	3	2	70	7	56

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	23	18	10	9	6	60	21	187713
2020	Canadian Heritage	29	23	21	12	9	5	55	23	1307
2020	Strategic Policy, Planning and Corporate Affairs Sector	35	23	19	9	7	7	62	17	223
2020	Office of the Chief Information Officer	37	28	19	9	2	5	69	11	56

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	33	19	8	5	1	1	68	13	187500
2020	Canadian Heritage	35	35	19	7	3	0	1	70	10	1311
2020	Strategic Policy, Planning and Corporate Affairs Sector	40	32	19	5	3	0	0	73	8	223
2020	Office of the Chief Information Officer	37	35	16	7	5	0	0	72	12	56

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	26	32	22	12	7	1	1	59	19	187397
2020	Canadian Heritage	25	35	24	10	5	0	1	60	15	1307
2020	Strategic Policy, Planning and Corporate Affairs Sector	27	36	23	8	5	0	1	64	13	223
2020	Office of the Chief Information Officer	32	29	22	5	9	0	3	62	15	56

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	31	19	10	6	1	65	16	187439
2020	Canadian Heritage	36	32	18	10	4	1	68	14	1306
2020	Strategic Policy, Planning and Corporate Affairs Sector	37	31	19	8	4	0	69	12	224
2020	Office of the Chief Information Officer	34	27	22	9	7	2	62	16	56

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	26	14	8	6	1	1	72	14	187021
2020	Canadian Heritage	52	25	12	6	4	0	1	78	10	1307
2020	Strategic Policy, Planning and Corporate Affairs Sector	56	21	14	5	3	0	1	77	8	223
2020	Office of the Chief Information Officer	57	16	13	5	7	0	2	74	13	56

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	30	30	21	11	6	1	61	17	187621
2020	Canadian Heritage	30	30	22	12	6	0	60	18	1308
2020	Strategic Policy, Planning and Corporate Affairs Sector	33	29	24	11	4	0	61	15	223
2020	Office of the Chief Information Officer	44	28	12	7	9	0	72	16	56

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	28	31	22	12	8	0	1	59	19	187551
2020	Canadian Heritage	29	31	24	11	5	1	0	60	16	1313
2020	Strategic Policy, Planning and Corporate Affairs Sector	37	32	17	9	4	1	0	70	13	224
2020	Office of the Chief Information Officer	46	33	7	4	9	2	0	80	13	56

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	28	14	5	3	0	1	77	9	186877
2020	Canadian Heritage	44	29	15	7	2	0	2	75	10	1303
2020	Strategic Policy, Planning and Corporate Affairs Sector	46	26	17	6	2	0	2	74	8	222
2020	Office of the Chief Information Officer	61	11	13	7	5	2	0	73	13	54

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	35	20	8	4	68	13	187065
2020	Canadian Heritage	29	39	21	7	4	68	11	1309
2020	Strategic Policy, Planning and Corporate Affairs Sector	33	39	19	6	3	72	9	224
2020	Office of the Chief Information Officer	51	30	12	4	3	81	7	56

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	17	7	2	2	1	4	89	4	186977
2020	Canadian Heritage	66	18	8	2	1	1	5	88	3	1308
2020	Strategic Policy, Planning and Corporate Affairs Sector	62	19	9	4	1	1	4	85	5	223
2020	Office of the Chief Information Officer	72	13	8	2	0	2	3	90	2	56

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	76	10	5	3	3	1	3	89	6	186882
2020	Canadian Heritage	81	8	4	2	2	1	3	92	4	1312
2020	Strategic Policy, Planning and Corporate Affairs Sector	82	7	3	3	0	1	3	93	4	224
2020	Office of the Chief Information Officer	79	7	0	2	2	4	7	96	4	56

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	67	20	7	3	2	2	89	4	186557
2020	Canadian Heritage	72	16	6	2	2	2	90	4	1302
2020	Strategic Policy, Planning and Corporate Affairs Sector	73	19	4	2	0	3	94	2	220
2020	Office of the Chief Information Officer	72	17	4	2	0	6	94	2	53

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	66	16	8	4	4	1	84	9	186974
2020	Canadian Heritage	71	14	7	4	3	2	86	7	1303
2020	Strategic Policy, Planning and Corporate Affairs Sector	72	12	9	4	1	2	86	5	220
2020	Office of the Chief Information Officer	66	15	7	4	4	6	85	8	54

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	61	11	4	2	1	21	91	3	187272
2020	Canadian Heritage	60	10	5	2	1	21	89	4	1306
2020	Strategic Policy, Planning and Corporate Affairs Sector	60	9	6	2	0	22	89	3	224
2020	Office of the Chief Information Officer	59	9	7	2	0	24	89	2	56

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	18	7	2	1	0	3	89	4	187971
2020	Canadian Heritage	74	16	5	1	0	0	3	93	2	1317
2020	Strategic Policy, Planning and Corporate Affairs Sector	75	18	3	0	0	0	2	96	1	225
2020	Office of the Chief Information Officer	74	18	5	0	0	2	2	95	0	56

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	16	7	4	4	0	2	86	8	188032
2020	Canadian Heritage	75	14	4	3	2	0	2	91	5	1316
2020	Strategic Policy, Planning and Corporate Affairs Sector	75	16	4	2	0	1	1	93	3	225
2020	Office of the Chief Information Officer	74	14	5	4	0	2	2	91	4	56

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	30	15	5	3	0	1	77	8	188018
2020	Canadian Heritage	43	31	16	6	3	0	1	74	9	1317
2020	Strategic Policy, Planning and Corporate Affairs Sector	45	29	13	8	4	1	1	75	11	225
2020	Office of the Chief Information Officer	51	19	16	7	5	0	2	71	13	56

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	40	22	7	4	67	11	188168
2020	Canadian Heritage	27	40	23	8	2	67	10	1314
2020	Strategic Policy, Planning and Corporate Affairs Sector	29	44	19	6	2	73	8	225
2020	Office of the Chief Information Officer	34	46	10	9	2	79	10	56

Question 72. Overall, my level of work-related stress is...
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	14	33	34	13	5	48	18	188144
2020	Canadian Heritage	13	33	36	14	4	46	18	1317
2020	Strategic Policy, Planning and Corporate Affairs Sector	15	35	33	13	5	50	17	225
2020	Office of the Chief Information Officer	26	32	25	9	9	58	18	56

Question 73. After my workday, I feel emotionally drained.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	11	20	38	21	9	31	31	187534
2020	Canadian Heritage	9	21	37	22	11	33	30	1312
2020	Strategic Policy, Planning and Corporate Affairs Sector	11	18	33	25	12	38	29	225
2020	Office of the Chief Information Officer	18	5	30	28	19	47	23	56

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	40	39	11	5	3	1	81	8	187949
2020	Canadian Heritage	43	42	9	4	1	2	86	5	1313
2020	Strategic Policy, Planning and Corporate Affairs Sector	47	44	3	3	1	2	93	4	225
2020	Office of the Chief Information Officer	47	34	9	4	3	4	83	7	56

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	32	14	10	6	3	70	16	187564
2020	Canadian Heritage	38	36	12	8	3	3	76	11	1311
2020	Strategic Policy, Planning and Corporate Affairs Sector	42	38	8	6	4	2	82	10	225
2020	Office of the Chief Information Officer	46	25	12	3	9	4	75	13	56

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	28	12	11	8	1	1	69	20	187730
2020	Canadian Heritage	50	29	8	8	4	1	0	79	12	1312
2020	Strategic Policy, Planning and Corporate Affairs Sector	51	30	8	6	4	0	1	82	10	225
2020	Office of the Chief Information Officer	53	22	5	9	7	0	4	78	16	56

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	27	13	4	4	3	1	79	8	187225
2020	Canadian Heritage	59	25	8	4	2	2	1	85	6	1306
2020	Strategic Policy, Planning and Corporate Affairs Sector	62	25	6	4	2	0	1	88	6	225
2020	Office of the Chief Information Officer	59	20	7	3	5	2	3	84	9	56

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	33	15	10	7	2	68	17	188058
2020	Canadian Heritage	41	36	11	8	4	1	78	11	1313
2020	Strategic Policy, Planning and Corporate Affairs Sector	42	39	8	7	3	0	82	10	223
2020	Office of the Chief Information Officer	50	29	4	9	7	2	80	16	56

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	39	10	8	3	78	12	188293
2020	Canadian Heritage	39	45	9	6	1	84	7	1314
2020	Strategic Policy, Planning and Corporate Affairs Sector	43	45	8	3	0	88	4	224
2020	Office of the Chief Information Officer	45	41	9	3	2	86	5	56

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	37	12	9	4	1	76	13	187495
2020	Canadian Heritage	37	42	10	9	1	1	80	10	1305
2020	Strategic Policy, Planning and Corporate Affairs Sector	42	42	11	4	1	0	84	6	225
2020	Office of the Chief Information Officer	43	38	12	5	2	0	81	7	56

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	37	17	6	3	1	1	74	9	186885
2020	Canadian Heritage	35	40	16	6	1	1	2	76	7	1306
2020	Strategic Policy, Planning and Corporate Affairs Sector	35	36	20	4	2	0	2	73	6	224
2020	Office of the Chief Information Officer	38	27	27	3	5	0	0	65	9	56

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	34	12	4	2	1	1	81	7	187583
2020	Canadian Heritage	50	36	8	2	1	1	1	88	3	1311
2020	Strategic Policy, Planning and Corporate Affairs Sector	52	35	7	4	0	0	1	88	5	225
2020	Office of the Chief Information Officer	52	27	9	9	2	0	2	80	11	56

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	65	18	6	1	1	7	3	92	2	187791
2020	Canadian Heritage	82	15	1	0	0	1	0	98	1	1311
2020	Strategic Policy, Planning and Corporate Affairs Sector	87	11	0	0	0	0	0	99	1	224
2020	Office of the Chief Information Officer	81	17	0	0	2	0	0	98	2	56

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	50	33	9	5	2	2	84	7	187455
2020	Canadian Heritage	56	33	7	2	0	1	91	2	1312
2020	Strategic Policy, Planning and Corporate Affairs Sector	60	33	5	1	0	1	94	1	225
2020	Office of the Chief Information Officer	57	32	7	0	2	2	91	2	56

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	50	29	9	7	5	1	0	80	12	187389
2020	Canadian Heritage	59	28	6	5	2	1	0	87	7	1312
2020	Strategic Policy, Planning and Corporate Affairs Sector	60	28	5	4	2	0	0	89	6	225
2020	Office of the Chief Information Officer	57	27	5	3	5	0	2	86	9	56

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	52	28	9	6	4	1	81	10	187701
2020	Canadian Heritage	57	29	8	3	1	1	87	5	1311
2020	Strategic Policy, Planning and Corporate Affairs Sector	60	30	5	2	1	1	91	4	225
2020	Office of the Chief Information Officer	57	25	9	4	2	4	85	6	56

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	23	47	13	12	3	1	1	71	15	44705
2020	Canadian Heritage	20	52	14	11	2	1	1	73	13	416
2020	Strategic Policy, Planning and Corporate Affairs Sector	24	54	14	7	0	0	1	79	7	73
2020	Office of the Chief Information Officer	30	50	20	0	0	0	0	80	0	20

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	89	11	44722
2020	Canadian Heritage	99	1	415
2020	Strategic Policy, Planning and Corporate Affairs Sector	100	0	73
2020	Office of the Chief Information Officer	100	0	20

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	20	35	18	18	8	56	26	41680
2020	Canadian Heritage	14	32	24	18	10	47	29	412
2020	Strategic Policy, Planning and Corporate Affairs Sector	22	27	23	19	8	49	27	73
2020	Office of the Chief Information Officer	45	25	20	0	10	70	10	20

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	187153
2020	Canadian Heritage	8	92	1311
2020	Strategic Policy, Planning and Corporate Affairs Sector	10	90	225
2020	Office of the Chief Information Officer	9	91	56

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	187417
2020	Canadian Heritage	11	89	1314
2020	Strategic Policy, Planning and Corporate Affairs Sector	13	87	224
2020	Office of the Chief Information Officer	13	87	56

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	50	50	24105
2020	Canadian Heritage	53	47	150
2020	Strategic Policy, Planning and Corporate Affairs Sector	56	44	29

Question 90. Were any workplace accommodation measures implemented?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	79	21	24104
2020	Canadian Heritage	78	22	150
2020	Strategic Policy, Planning and Corporate Affairs Sector	86	14	29

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	33	8	7	3	0	82	10	19149
2020	Canadian Heritage	46	36	6	6	3	1	84	10	116
2020	Strategic Policy, Planning and Corporate Affairs Sector	39	31	8	10	12	0	70	22	25

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	30	9	5	3	2	3	82	8	187986
2020	Canadian Heritage	55	29	6	4	2	2	3	88	6	1317
2020	Strategic Policy, Planning and Corporate Affairs Sector	56	28	7	3	3	1	3	87	6	225
2020	Office of the Chief Information Officer	57	22	5	4	7	3	3	83	11	56

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	29	50	20	1	63	37	188516
2020	Canadian Heritage	30	51	18	1	63	37	1317
2020	Strategic Policy, Planning and Corporate Affairs Sector	30	50	20	0	63	37	225
2020	Office of the Chief Information Officer	25	48	26	0	65	35	56

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	37	63	53712
2020	Canadian Heritage	37	63	390
2020	Strategic Policy, Planning and Corporate Affairs Sector	38	62	67
2020	Office of the Chief Information Officer	66	34	14

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	11	20	17	20	26	1	4	34	49	53684
2020	Canadian Heritage	20	31	16	15	12	2	5	55	28	389
2020	Strategic Policy, Planning and Corporate Affairs Sector	31	33	13	12	8	0	4	66	20	67
2020	Office of the Chief Information Officer	28	21	27	7	7	0	10	54	15	14

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	16	15	21	36	1	3	24	60	53711
2020	Canadian Heritage	8	19	16	21	32	2	2	28	55	388
2020	Strategic Policy, Planning and Corporate Affairs Sector	9	20	13	21	30	1	5	31	55	66
2020	Office of the Chief Information Officer	14	24	14	28	20	0	0	38	48	14

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	18	12	7	6	2	10	71	15	188101
2020	Canadian Heritage	40	17	15	9	8	2	10	64	19	1317
2020	Strategic Policy, Planning and Corporate Affairs Sector	39	18	15	10	9	1	9	63	21	225
2020	Office of the Chief Information Officer	37	17	14	12	11	0	8	59	26	56

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Office of the Chief Information Officer

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack