2020 Public Service Employee Survey Results for Information Management & Common Services

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	45	4	10	3	83	13	188350
2020	Canada Border Services Agency	29	46	6	14	5	75	19	7894
2020	Headquarters	39	46	4	10	2	85	12	3457
2020	Information, Science and Technology Branch	45	41	3	8	2	87	10	669
2020	Information Management & Common Services	51	38	3	7	2	88	9	101

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	76	17	3	2	1	0	1	94	3	187710
2020	Canada Border Services Agency	73	19	4	2	2	0	1	92	4	7871
2020	Headquarters	76	17	3	1	1	0	0	94	3	3452
2020	Information, Science and Technology Branch	74	17	5	1	1	1	0	92	3	666
2020	Information Management & Common Services	80	15	3	1	0	2	0	97	1	101

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	38	9	10	3	0	78	14	188104
2020	Canada Border Services Agency	34	38	9	13	6	0	72	19	7870
2020	Headquarters	43	36	8	10	2	1	80	12	3449
2020	Information, Science and Technology Branch	43	39	7	8	2	1	83	10	668
2020	Information Management & Common Services	48	36	5	9	1	2	85	10	101

Question 4. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	39	12	11	4	1	73	15	187496
2020	Canada Border Services Agency	24	37	13	18	8	0	61	26	7848
2020	Headquarters	34	37	13	12	3	0	72	16	3439
2020	Information, Science and Technology Branch	34	36	14	10	5	0	71	16	667
2020	Information Management & Common Services	36	37	13	10	4	0	73	14	101

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	36	9	7	3	0	81	10	186897
2020	Canada Border Services Agency	37	35	11	11	6	0	73	17	7829
2020	Headquarters	50	33	9	6	2	1	84	7	3430
2020	Information, Science and Technology Branch	52	32	9	6	2	0	84	7	666
2020	Information Management & Common Services	53	32	7	7	0	1	86	7	100

Question 6. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	31	10	8	5	0	77	13	187730
2020	Canada Border Services Agency	37	30	12	11	10	0	67	21	7862
2020	Headquarters	50	29	9	7	5	0	79	12	3444
2020	Information, Science and Technology Branch	53	27	9	8	4	0	80	11	662
2020	Information Management & Common Services	63	24	6	4	2	1	87	7	101

Question 7. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	40	38	11	7	4	78	11	188177
2020	Canada Border Services Agency	33	37	13	10	7	70	17	7881
2020	Headquarters	41	38	10	8	4	78	12	3452
2020	Information, Science and Technology Branch	43	35	13	7	3	78	9	668
2020	Information Management & Common Services	48	29	15	7	1	77	8	101

Question 8. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	36	14	10	7	0	69	17	188210
2020	Canada Border Services Agency	26	32	14	14	13	0	59	27	7875
2020	Headquarters	39	34	11	10	5	0	73	15	3453
2020	Information, Science and Technology Branch	36	38	11	9	5	0	74	15	665
2020	Information Management & Common Services	45	33	11	7	1	2	80	8	99

Question 9. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	41	11	9	3	76	13	187222
2020	Canada Border Services Agency	28	39	14	12	6	68	18	7819
2020	Headquarters	36	40	11	10	4	75	14	3433
2020	Information, Science and Technology Branch	35	39	12	9	5	75	13	666
2020	Information Management & Common Services	40	41	8	10	2	81	11	101

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	36	8	4	2	85	7	187373
2020	Canada Border Services Agency	38	37	12	8	5	75	13	7846
2020	Headquarters	50	35	8	5	2	85	7	3442
2020	Information, Science and Technology Branch	49	36	9	3	2	85	5	665
2020	Information Management & Common Services	54	36	8	1	1	90	2	101

Question 11. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	36	13	9	6	0	71	16	187805
2020	Canada Border Services Agency	27	33	14	13	13	0	59	26	7858
2020	Headquarters	40	34	11	9	6	0	74	15	3449
2020	Information, Science and Technology Branch	39	36	10	8	6	0	76	14	665
2020	Information Management & Common Services	46	37	8	6	3	1	84	8	100

Question 12. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	54	32	9	3	2	86	5	186823
2020	Canada Border Services Agency	49	32	10	4	3	82	8	7820
2020	Headquarters	55	32	9	3	2	86	5	3435
2020	Information, Science and Technology Branch	56	31	9	2	2	87	4	665
2020	Information Management & Common Services	56	30	10	3	1	86	3	100

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	37	13	10	6	0	71	16	187289
2020	Canada Border Services Agency	27	34	14	13	11	0	62	24	7837
2020	Headquarters	39	37	11	8	4	0	76	13	3444
2020	Information, Science and Technology Branch	40	38	12	5	5	0	78	10	668
2020	Information Management & Common Services	48	33	11	3	3	1	82	7	101

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	33	15	8	6	71	14	187895
2020	Canada Border Services Agency	31	31	16	11	11	62	22	7865
2020	Headquarters	43	33	12	7	4	77	11	3449
2020	Information, Science and Technology Branch	43	36	10	6	4	79	11	664
2020	Information Management & Common Services	48	36	12	2	3	84	4	101

Question 15. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	39	12	8	4	75	12	186744
2020	Canada Border Services Agency	28	38	16	11	7	67	18	7779
2020	Headquarters	39	38	11	7	3	78	11	3408
2020	Information, Science and Technology Branch	41	38	10	6	4	79	11	658
2020	Information Management & Common Services	46	38	10	5	2	84	7	100

Question 16. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	36	10	5	2	83	8	188122
2020	Canada Border Services Agency	40	37	12	7	4	77	11	7878
2020	Headquarters	46	37	9	6	3	82	8	3453
2020	Information, Science and Technology Branch	46	36	10	5	3	82	8	667
2020	Information Management & Common Services	52	35	7	4	2	87	6	101

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	32	16	8	5	0	1	70	13	187208
2020	Canada Border Services Agency	40	33	15	6	4	0	1	74	11	7826
2020	Headquarters	36	33	17	8	6	0	0	69	14	3434
2020	Information, Science and Technology Branch	35	33	17	8	6	0	0	68	15	665
2020	Information Management & Common Services	42	34	13	6	3	1	0	77	10	100

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	10	24	35	20	9	1	1	30	34	188088
2020	Canada Border Services Agency	15	26	33	17	7	1	1	25	42	7885
2020	Headquarters	11	24	36	19	8	0	1	28	36	3452
2020	Information, Science and Technology Branch	10	25	34	19	9	1	1	29	36	667
2020	Information Management & Common Services	4	25	31	20	17	0	2	38	30	101

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	8	15	26	29	19	2	2	50	23	187380
2020	Canada Border Services Agency	16	21	27	21	12	1	1	35	38	7850
2020	Headquarters	9	18	28	26	16	1	1	43	28	3442
2020	Information, Science and Technology Branch	9	20	24	27	17	1	2	45	30	665
2020	Information Management & Common Services	6	18	19	32	22	1	2	56	25	100

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	13	21	31	20	11	2	2	32	36	187586
2020	Canada Border Services Agency	20	24	29	16	8	1	2	25	45	7845
2020	Headquarters	16	24	31	17	10	1	2	27	41	3440
2020	Information, Science and Technology Branch	18	28	28	15	9	1	2	25	47	665
2020	Information Management & Common Services	7	25	33	17	14	0	5	32	33	100

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	14	30	29	17	1	2	48	21	187162
2020	Canada Border Services Agency	9	13	29	30	16	1	3	47	23	7857
2020	Headquarters	12	17	30	26	14	1	1	40	29	3448
2020	Information, Science and Technology Branch	11	17	28	26	15	1	1	42	29	665
2020	Information Management & Common Services	5	13	26	34	20	0	2	54	18	101

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	12	19	27	23	15	1	2	40	32	187650
2020	Canada Border Services Agency	18	21	28	19	12	1	2	32	40	7869
2020	Headquarters	15	20	28	21	14	1	2	35	36	3448
2020	Information, Science and Technology Branch	21	20	24	19	14	1	2	33	42	666
2020	Information Management & Common Services	13	13	29	20	19	0	5	42	27	101

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	8	14	24	27	19	4	3	50	24	187087
2020	Canada Border Services Agency	12	16	27	25	15	3	2	43	29	7837
2020	Headquarters	8	15	27	27	17	3	3	47	25	3437
2020	Information, Science and Technology Branch	10	14	25	27	18	3	3	48	26	663
2020	Information Management & Common Services	7	17	20	26	22	2	5	52	26	100

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	12	20	32	20	12	2	2	33	34	187395
2020	Canada Border Services Agency	19	23	29	17	9	2	2	26	44	7848
2020	Headquarters	14	22	32	19	10	2	2	30	37	3441
2020	Information, Science and Technology Branch	16	22	32	17	9	2	1	27	39	663
2020	Information Management & Common Services	9	13	36	20	17	0	4	39	24	101

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	17	36	26	12	1	1	39	25	187956
2020	Canada Border Services Agency	14	21	34	21	9	0	1	30	36	7881
2020	Headquarters	7	17	36	26	12	0	1	38	25	3454
2020	Information, Science and Technology Branch	5	11	32	34	16	1	2	51	16	666
2020	Information Management & Common Services	3	11	29	33	21	1	2	56	14	101

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	28	30	17	8	6	6	4	65	16	187998
2020	Canada Border Services Agency	23	28	18	12	11	5	3	55	25	7874
2020	Headquarters	33	28	17	8	5	6	5	68	14	3448
2020	Information, Science and Technology Branch	30	31	18	6	5	6	4	68	12	663
2020	Information Management & Common Services	37	30	14	4	4	5	6	75	9	101

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	49	28	9	8	5	1	0	78	13	187747
2020	Canada Border Services Agency	39	28	10	12	10	1	0	68	22	7845
2020	Headquarters	55	25	8	8	4	1	0	80	12	3442
2020	Information, Science and Technology Branch	53	26	9	8	4	0	0	79	12	666
2020	Information Management & Common Services	61	22	4	8	2	0	2	85	11	101

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	54	30	7	5	3	0	85	8	187251
2020	Canada Border Services Agency	44	33	9	9	5	0	77	14	7845
2020	Headquarters	61	27	6	5	1	0	88	6	3441
2020	Information, Science and Technology Branch	59	28	6	5	2	0	87	6	666
2020	Information Management & Common Services	69	23	2	3	1	1	94	5	101

Question 22. The people I work with value my ideas and opinions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	35	11	5	2	1	0	82	7	186700
2020	Canada Border Services Agency	37	37	14	7	4	1	0	75	11	7811
2020	Headquarters	52	32	9	4	2	1	0	85	6	3427
2020	Information, Science and Technology Branch	50	35	9	3	2	1	0	86	5	660
2020	Information Management & Common Services	52	37	5	1	0	3	2	94	1	101

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	24	11	4	4	6	3	79	9	188004
2020	Canada Border Services Agency	44	26	12	5	6	4	2	75	12	7871
2020	Headquarters	55	22	9	3	3	6	2	84	7	3451
2020	Information, Science and Technology Branch	53	22	11	3	2	6	2	82	6	665
2020	Information Management & Common Services	62	21	6	5	0	4	3	88	5	100

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	25	14	4	3	1	4	78	8	187985
2020	Canada Border Services Agency	42	25	16	6	5	1	4	71	12	7870
2020	Headquarters	56	24	11	4	2	1	3	82	6	3446
2020	Information, Science and Technology Branch	60	22	11	4	1	1	2	84	5	667
2020	Information Management & Common Services	60	24	8	5	1	0	3	86	6	101

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	30	11	7	5	1	1	77	12	187915
2020	Canada Border Services Agency	39	29	12	10	8	1	0	69	18	7869
2020	Headquarters	50	27	9	8	5	0	0	78	12	3448
2020	Information, Science and Technology Branch	51	28	10	6	4	0	1	80	10	666
2020	Information Management & Common Services	53	30	5	6	2	1	3	86	8	101

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	51	24	13	5	4	2	2	77	10	187690
2020	Canada Border Services Agency	43	24	15	7	9	2	2	69	16	7861
2020	Headquarters	54	21	11	6	5	1	2	78	11	3449
2020	Information, Science and Technology Branch	55	25	10	4	4	1	1	81	9	668
2020	Information Management & Common Services	59	24	6	5	2	1	2	86	7	101

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	49	30	10	6	4	1	1	80	10	188026
2020	Canada Border Services Agency	42	30	11	8	7	1	1	73	15	7870
2020	Headquarters	53	27	9	6	4	0	1	81	10	3446
2020	Information, Science and Technology Branch	54	27	11	4	3	0	1	81	8	665
2020	Information Management & Common Services	59	25	9	5	0	0	2	86	5	101

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	39	61	188363
2020	Canada Border Services Agency	35	65	7892
2020	Headquarters	39	61	3458
2020	Information, Science and Technology Branch	38	62	670
2020	Information Management & Common Services	31	69	101

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	52	17	9	3	3	5	12	83	7	188232
2020	Canada Border Services Agency	43	18	10	5	6	5	13	74	13	7873
2020	Headquarters	60	17	6	2	1	4	9	88	4	3448
2020	Information, Science and Technology Branch	65	16	6	2	1	3	8	90	3	668
2020	Information Management & Common Services	62	19	6	1	1	2	10	91	2	100

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	56	25	9	5	4	0	0	82	9	188350
2020	Canada Border Services Agency	48	26	10	7	7	0	1	75	15	7884
2020	Headquarters	61	23	7	5	3	0	0	85	8	3458
2020	Information, Science and Technology Branch	62	24	7	3	3	0	1	87	7	670
2020	Information Management & Common Services	62	26	6	2	2	1	1	90	4	101

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	29	13	7	5	7	0	73	13	188297
2020	Canada Border Services Agency	27	26	16	11	13	7	0	57	26	7885
2020	Headquarters	38	28	14	7	5	7	0	72	13	3455
2020	Information, Science and Technology Branch	40	28	14	7	5	6	1	72	13	669
2020	Information Management & Common Services	47	33	7	3	0	9	2	89	3	101

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	31	14	9	7	2	0	68	17	187817
2020	Canada Border Services Agency	23	27	16	15	17	2	0	51	32	7868
2020	Headquarters	32	33	16	11	7	2	0	66	18	3444
2020	Information, Science and Technology Branch	30	31	16	12	9	2	0	63	21	662
2020	Information Management & Common Services	33	39	12	6	2	6	1	78	9	100

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	26	31	17	12	8	5	0	60	21	187771
2020	Canada Border Services Agency	16	25	18	18	19	4	0	43	38	7858
2020	Headquarters	23	31	18	15	9	5	0	56	25	3443
2020	Information, Science and Technology Branch	22	32	19	13	9	5	0	57	23	665
2020	Information Management & Common Services	25	41	15	7	3	8	1	72	11	98

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	25	34	15	14	9	2	61	24	188175
2020	Canada Border Services Agency	17	28	16	18	19	2	45	38	7878
2020	Headquarters	23	33	15	17	9	2	58	27	3452
2020	Information, Science and Technology Branch	25	34	16	13	9	3	60	24	669
2020	Information Management & Common Services	28	39	13	9	5	5	71	15	101

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	41	21	12	5	5	12	4	74	12	188232
2020	Canada Border Services Agency	36	20	12	6	7	14	4	69	16	7877
2020	Headquarters	47	27	13	4	2	6	1	79	6	3456
2020	Information, Science and Technology Branch	48	29	12	3	1	6	1	82	5	668
2020	Information Management & Common Services	55	24	12	2	1	6	1	85	3	101

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	31	42	15	8	3	1	74	11	188081
2020	Canada Border Services Agency	21	39	18	12	8	1	61	20	7872
2020	Headquarters	30	44	14	8	3	1	75	11	3451
2020	Information, Science and Technology Branch	30	43	15	8	4	1	73	12	667
2020	Information Management & Common Services	35	49	7	5	2	3	86	7	101

Question 37. I feel that change is managed well in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	21	36	19	15	7	2	59	22	187137
2020	Canada Border Services Agency	13	28	20	23	15	2	42	38	7828
2020	Headquarters	18	34	20	18	9	2	52	27	3427
2020	Information, Science and Technology Branch	18	34	20	15	10	2	53	26	662
2020	Information Management & Common Services	23	39	18	12	4	5	65	17	98

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	36	13	8	5	3	1	73	13	187863
2020	Canada Border Services Agency	27	36	15	11	8	2	1	65	19	7869
2020	Headquarters	33	36	14	8	4	3	1	72	13	3448
2020	Information, Science and Technology Branch	34	35	16	7	6	2	1	71	13	666
2020	Information Management & Common Services	40	35	12	9	4	0	0	75	13	101

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	36	16	6	4	2	74	10	187519
2020	Canada Border Services Agency	24	35	20	11	9	1	60	20	7855
2020	Headquarters	32	38	17	8	3	2	71	11	3446
2020	Information, Science and Technology Branch	35	35	18	5	5	2	72	10	669
2020	Information Management & Common Services	42	37	13	2	2	4	82	5	100

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	25	18	12	10	9	2	55	25	187781
2020	Canada Border Services Agency	18	23	17	16	19	7	2	44	38	7866
2020	Headquarters	23	23	18	13	11	9	3	52	28	3451
2020	Information, Science and Technology Branch	26	24	18	11	11	9	2	56	24	669
2020	Information Management & Common Services	31	27	16	9	7	7	4	64	18	101

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	33	17	12	8	3	0	61	21	187687
2020	Canada Border Services Agency	18	27	18	17	17	2	0	46	35	7866
2020	Headquarters	25	31	17	15	9	2	0	58	25	3447
2020	Information, Science and Technology Branch	28	34	16	12	9	1	0	63	21	668
2020	Information Management & Common Services	30	41	15	5	6	2	1	73	11	100

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	28	15	14	14	3	2	55	29	188227
2020	Canada Border Services Agency	17	25	15	17	22	2	2	44	40	7880
2020	Headquarters	25	28	14	15	14	3	2	55	30	3457
2020	Information, Science and Technology Branch	24	29	16	13	15	3	1	55	29	669
2020	Information Management & Common Services	28	31	15	5	12	7	2	64	19	101

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	51	23	13	6	4	1	4	77	10	188359
2020	Canada Border Services Agency	45	23	15	7	6	1	4	71	14	7892
2020	Headquarters	52	22	13	6	4	1	3	77	10	3458
2020	Information, Science and Technology Branch	56	19	12	6	3	1	4	78	9	668
2020	Information Management & Common Services	64	18	8	5	3	0	2	84	8	100

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	47	24	14	6	4	1	3	74	11	188093
2020	Canada Border Services Agency	36	23	18	10	8	1	3	62	19	7882
2020	Headquarters	47	24	15	6	4	1	3	74	10	3455
2020	Information, Science and Technology Branch	46	25	15	6	4	1	3	74	11	668
2020	Information Management & Common Services	50	26	12	4	4	1	3	78	9	100

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	74	9	5	2	3	3	4	89	5	187576
2020	Canada Border Services Agency	67	11	6	4	5	3	4	84	9	7857
2020	Headquarters	76	8	4	3	3	3	4	90	6	3444
2020	Information, Science and Technology Branch	75	6	6	3	3	4	4	88	6	664
2020	Information Management & Common Services	80	5	2	3	3	3	4	91	7	100

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	72	11	5	2	2	2	7	91	4	187772
2020	Canada Border Services Agency	67	11	5	3	4	2	8	86	8	7866
2020	Headquarters	75	10	4	2	2	1	7	92	4	3452
2020	Information, Science and Technology Branch	73	10	5	1	1	2	8	93	2	670
2020	Information Management & Common Services	77	8	5	1	1	1	7	92	2	101

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	41	18	9	4	4	0	68	14	187878
2020	Canada Border Services Agency	17	38	19	14	9	3	0	57	23	7873
2020	Headquarters	25	42	16	9	4	3	0	70	13	3448
2020	Information, Science and Technology Branch	27	40	19	5	5	3	0	69	11	667
2020	Information Management & Common Services	32	42	15	2	2	6	1	80	4	99

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	37	13	7	3	2	77	10	187243
2020	Canada Border Services Agency	27	35	16	12	8	2	63	20	7831
2020	Headquarters	36	37	14	8	3	2	75	11	3431
2020	Information, Science and Technology Branch	41	37	12	6	4	1	79	9	660
2020	Information Management & Common Services	45	42	8	4	1	0	87	5	99

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	41	34	13	5	3	4	1	78	8	187651
2020	Canada Border Services Agency	31	34	18	7	5	4	1	67	14	7860
2020	Headquarters	38	34	15	5	2	4	0	76	8	3445
2020	Information, Science and Technology Branch	43	33	14	4	3	3	0	78	7	667
2020	Information Management & Common Services	49	35	9	2	1	3	1	87	4	101

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	32	16	5	3	6	1	75	8	188080
2020	Canada Border Services Agency	30	33	19	7	5	5	1	67	13	7878
2020	Headquarters	35	33	17	6	2	7	1	73	9	3452
2020	Information, Science and Technology Branch	39	32	18	4	2	5	1	75	6	668
2020	Information Management & Common Services	42	36	13	3	3	2	1	80	6	100

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	44	30	11	5	4	4	2	79	10	187541
2020	Canada Border Services Agency	37	31	13	7	7	3	2	72	15	7859
2020	Headquarters	45	31	9	5	4	4	2	80	9	3449
2020	Information, Science and Technology Branch	46	30	10	3	4	4	2	81	8	665
2020	Information Management & Common Services	54	28	4	2	5	5	3	89	7	101

Question 49. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	53	31	8	4	3	0	85	7	187707
2020	Canada Border Services Agency	39	33	12	9	7	0	72	16	7855
2020	Headquarters	51	32	9	5	3	0	83	7	3442
2020	Information, Science and Technology Branch	54	29	9	4	3	1	84	7	666
2020	Information Management & Common Services	67	23	5	3	0	1	91	3	101

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	44	31	13	7	5	0	75	12	187475
2020	Canada Border Services Agency	27	30	18	13	11	0	57	25	7852
2020	Headquarters	34	32	16	10	6	1	66	17	3443
2020	Information, Science and Technology Branch	37	29	16	9	7	1	67	16	666
2020	Information Management & Common Services	46	27	14	6	5	2	75	11	100

Question 51. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	42	33	13	7	5	0	75	12	186722
2020	Canada Border Services Agency	26	32	16	14	11	0	59	25	7807
2020	Headquarters	36	35	14	10	5	0	70	15	3426
2020	Information, Science and Technology Branch	38	31	14	10	7	1	69	16	666
2020	Information Management & Common Services	46	31	11	5	4	2	79	9	99

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	25	17	9	6	3	1	66	16	187915
2020	Canada Border Services Agency	28	24	18	14	12	3	0	55	27	7868
2020	Headquarters	35	26	17	12	7	3	0	63	19	3449
2020	Information, Science and Technology Branch	38	25	18	9	7	3	0	65	17	669
2020	Information Management & Common Services	39	30	15	6	7	4	0	72	13	101

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Public Service	24	41	35	188494
2020	Canada Border Services Agency	26	38	36	7899
2020	Headquarters	29	35	36	3464
2020	Information, Science and Technology Branch	23	39	38	669
2020	Information Management & Common Services	25	38	38	101

Question 54. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Public Service	17	38	28	4	6	6	45796
2020	Canada Border Services Agency	19	36	29	5	5	6	2063
2020	Headquarters	14	39	33	3	5	6	1009
2020	Information, Science and Technology Branch	22	29	36	4	4	5	152
2020	Information Management & Common Services	13	35	31	6	16	0	20

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	188242
2020	Canada Border Services Agency	16	84	7888
2020	Headquarters	10	90	3459
2020	Information, Science and Technology Branch	9	91	668

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	48	52	18665
2020	Canada Border Services Agency	53	47	1209
2020	Headquarters	53	47	334
2020	Information, Science and Technology Branch	61	39	60

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	62	38	18665
2020	Canada Border Services Agency	66	34	1209
2020	Headquarters	62	38	334
2020	Information, Science and Technology Branch	53	47	60

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18665
2020	Canada Border Services Agency	10	90	1209
2020	Headquarters	10	90	334
2020	Information, Science and Technology Branch	11	89	60

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	18665
2020	Canada Border Services Agency	5	95	1209
2020	Information, Science and Technology Branch	0	100	60

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	18665
2020	Canada Border Services Agency	4	96	1209
2020	Headquarters	4	96	334

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18665
2020	Canada Border Services Agency	16	84	1209
2020	Headquarters	6	94	334

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	18665
2020	Canada Border Services Agency	2	98	1209
2020	Headquarters	2	98	334

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	39	61	18664
2020	Canada Border Services Agency	41	59	1209
2020	Headquarters	35	65	334
2020	Information, Science and Technology Branch	36	64	60

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	41	59	18664
2020	Canada Border Services Agency	37	63	1209
2020	Headquarters	36	64	334
2020	Information, Science and Technology Branch	32	68	60

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	47	53	18664
2020	Canada Border Services Agency	52	48	1209
2020	Headquarters	50	50	334
2020	Information, Science and Technology Branch	48	52	60

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	43	57	18664
2020	Canada Border Services Agency	43	57	1209
2020	Headquarters	42	58	334
2020	Information, Science and Technology Branch	45	55	60

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	33	67	18664
2020	Canada Border Services Agency	33	67	1209
2020	Headquarters	32	68	334
2020	Information, Science and Technology Branch	36	64	60

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	54	46	18664
2020	Canada Border Services Agency	56	44	1209
2020	Headquarters	52	48	334
2020	Information, Science and Technology Branch	52	48	60

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	38	62	18664
2020	Canada Border Services Agency	41	59	1209
2020	Headquarters	37	63	334
2020	Information, Science and Technology Branch	39	61	60

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	18664
2020	Canada Border Services Agency	2	98	1209
2020	Headquarters	3	97	334

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18664
2020	Canada Border Services Agency	10	90	1209
2020	Headquarters	8	92	334

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	18664
2020	Canada Border Services Agency	14	86	1209
2020	Headquarters	13	87	334

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	52	48	18664
2020	Canada Border Services Agency	56	44	1209
2020	Headquarters	50	50	334
2020	Information, Science and Technology Branch	43	57	60

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	25	75	18664
2020	Canada Border Services Agency	29	71	1209
2020	Headquarters	26	74	334
2020	Information, Science and Technology Branch	25	75	60

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	16	84	18664
2020	Canada Border Services Agency	17	83	1209
2020	Headquarters	13	87	334
2020	Information, Science and Technology Branch	7	93	60

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	51	49	18666
2020	Canada Border Services Agency	47	53	1209
2020	Headquarters	52	48	334
2020	Information, Science and Technology Branch	63	37	60

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	18666
2020	Canada Border Services Agency	26	74	1209
2020	Headquarters	27	73	334
2020	Information, Science and Technology Branch	14	86	60

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	18666
2020	Canada Border Services Agency	5	95	1209
2020	Headquarters	8	92	334

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	20	80	18666
2020	Canada Border Services Agency	21	79	1209
2020	Headquarters	14	86	334
2020	Information, Science and Technology Branch	9	91	60

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	18666
2020	Canada Border Services Agency	9	91	1209
2020	Headquarters	11	89	334
2020	Information, Science and Technology Branch	9	91	60

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18666
2020	Canada Border Services Agency	12	88	1209
2020	Headquarters	10	90	334

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	18666
2020	Canada Border Services Agency	13	87	1209
2020	Headquarters	12	88	334
2020	Information, Science and Technology Branch	8	92	60

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	18666
2020	Canada Border Services Agency	10	90	1209
2020	Headquarters	11	89	334

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	18666
2020	Canada Border Services Agency	29	71	1209
2020	Headquarters	29	71	334
2020	Information, Science and Technology Branch	27	73	60

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	17329
2020	Canada Border Services Agency	7	93	1072
2020	Headquarters	8	92	304

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	17329
2020	Canada Border Services Agency	15	85	1072
2020	Headquarters	16	84	304

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	17329
2020	Canada Border Services Agency	8	92	1072
2020	Headquarters	9	91	304

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	17329
2020	Canada Border Services Agency	4	96	1072
2020	Headquarters	5	95	304

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	10	90	17329
2020	Canada Border Services Agency	7	93	1072
2020	Headquarters	11	89	304

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	17329
2020	Canada Border Services Agency	6	94	1072
2020	Headquarters	9	91	304

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	17329
2020	Canada Border Services Agency	8	92	1072
2020	Headquarters	14	86	304

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	17329
2020	Canada Border Services Agency	12	88	1072
2020	Headquarters	13	87	304

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	17329
2020	Canada Border Services Agency	14	86	1072
2020	Headquarters	18	82	304

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	32	68	17329
2020	Canada Border Services Agency	38	62	1072
2020	Headquarters	37	63	304

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	10	90	17329
2020	Canada Border Services Agency	11	89	1072
2020	Headquarters	13	87	304

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	49	51	17329
2020	Canada Border Services Agency	55	45	1072
2020	Headquarters	52	48	304

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	17329
2020	Canada Border Services Agency	2	98	1072
2020	Headquarters	3	97	304

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	57	43	17329
2020	Canada Border Services Agency	64	36	1072
2020	Headquarters	56	44	304

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	17329
2020	Canada Border Services Agency	4	96	1072
2020	Headquarters	3	97	304

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	17329
2020	Canada Border Services Agency	13	87	1072
2020	Headquarters	13	87	304

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	20	17	17	7	6	27	7	56	19	188041
2020	Canada Border Services Agency	14	17	19	11	13	20	6	42	33	7880
2020	Headquarters	17	17	18	8	7	26	8	51	22	3455
2020	Information, Science and Technology Branch	21	15	21	7	4	24	7	54	16	669
2020	Information Management & Common Services	24	18	17	5	2	25	8	64	11	101

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	29	15	6	5	8	1	71	12	187964
2020	Canada Border Services Agency	23	27	20	11	11	7	1	54	24	7876
2020	Headquarters	30	27	19	8	5	10	1	64	15	3453
2020	Information, Science and Technology Branch	34	27	20	7	2	9	1	67	11	668
2020	Information Management & Common Services	40	25	22	5	0	9	0	71	5	101

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	188014
2020	Canada Border Services Agency	11	89	7877
2020	Headquarters	6	94	3457
2020	Information, Science and Technology Branch	6	94	669

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	36	64	12247
2020	Canada Border Services Agency	38	62	834
2020	Headquarters	40	60	218
2020	Information, Science and Technology Branch	26	74	42

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	77	23	12247
2020	Canada Border Services Agency	80	20	834
2020	Headquarters	77	23	218
2020	Information, Science and Technology Branch	75	25	42

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Canada Border Services Agency	4	96	834
2020	Headquarters	5	95	218

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	12247
2020	Canada Border Services Agency	4	96	834
2020	Headquarters	2	98	218

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12247
2020	Canada Border Services Agency	6	94	834
2020	Headquarters	8	92	218
2020	Information, Science and Technology Branch	11	89	42

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12247
2020	Canada Border Services Agency	15	85	834
2020	Headquarters	6	94	218

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247
2020	Canada Border Services Agency	8	92	834
2020	Headquarters	11	89	218
2020	Information, Science and Technology Branch	18	82	42

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	28	72	12245
2020	Canada Border Services Agency	28	72	834
2020	Headquarters	32	68	218
2020	Information, Science and Technology Branch	42	58	42

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	20	80	12245
2020	Canada Border Services Agency	17	83	834
2020	Headquarters	20	80	218
2020	Information, Science and Technology Branch	15	85	42

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	17	83	12245
2020	Canada Border Services Agency	16	84	834
2020	Headquarters	18	82	218
2020	Information, Science and Technology Branch	30	70	42

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	6	94	12245
2020	Canada Border Services Agency	8	92	834
2020	Headquarters	6	94	218

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	26	74	12245
2020	Canada Border Services Agency	25	75	834
2020	Headquarters	27	73	218
2020	Information, Science and Technology Branch	20	80	42

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	12245
2020	Canada Border Services Agency	32	68	834
2020	Headquarters	31	69	218
2020	Information, Science and Technology Branch	34	66	42

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	12245
2020	Canada Border Services Agency	5	95	834
2020	Headquarters	4	96	218
2020	Information, Science and Technology Branch	0	100	42

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	12245
2020	Canada Border Services Agency	2	98	834
2020	Headquarters	2	98	218
2020	Information, Science and Technology Branch	0	100	42

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12245
2020	Canada Border Services Agency	12	88	834
2020	Headquarters	12	88	218
2020	Information, Science and Technology Branch	0	100	42

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	12245
2020	Canada Border Services Agency	27	73	834
2020	Headquarters	21	79	218
2020	Information, Science and Technology Branch	15	85	42

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	1	99	12245
2020	Canada Border Services Agency	1	99	834

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	16	84	12245
2020	Canada Border Services Agency	19	81	834
2020	Headquarters	17	83	218

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Organization	No (%)	Total responses
2020	Public Service	100	12245
2020	Headquarters	100	218
2020	Information, Science and Technology Branch	100	42

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	12245
2020	Canada Border Services Agency	15	85	834
2020	Headquarters	18	82	218
2020	Information, Science and Technology Branch	24	76	42

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	30	70	12247
2020	Canada Border Services Agency	27	73	834
2020	Headquarters	27	73	218
2020	Information, Science and Technology Branch	33	67	42

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	12247
2020	Canada Border Services Agency	12	88	834
2020	Headquarters	10	90	218
2020	Information, Science and Technology Branch	13	87	42

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Canada Border Services Agency	4	96	834
2020	Headquarters	5	95	218

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	17	83	12247
2020	Canada Border Services Agency	18	82	834
2020	Headquarters	14	86	218

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Canada Border Services Agency	4	96	834
2020	Headquarters	5	95	218

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	6	94	12247
2020	Canada Border Services Agency	10	90	834
2020	Headquarters	8	92	218

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247
2020	Canada Border Services Agency	9	91	834
2020	Headquarters	10	90	218

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247
2020	Canada Border Services Agency	8	92	834
2020	Headquarters	8	92	218
2020	Information, Science and Technology Branch	14	86	42

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	48	52	12247
2020	Canada Border Services Agency	50	50	834
2020	Headquarters	54	46	218
2020	Information, Science and Technology Branch	50	50	42

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	11497
2020	Canada Border Services Agency	4	96	750

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	15	85	11497
2020	Canada Border Services Agency	13	87	750
2020	Headquarters	16	84	201

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497
2020	Canada Border Services Agency	3	97	750
2020	Headquarters	3	97	201

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	11497
2020	Canada Border Services Agency	1	99	750

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	11497
2020	Canada Border Services Agency	1	99	750

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497
2020	Canada Border Services Agency	3	97	750
2020	Headquarters	4	96	201

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	11497
2020	Canada Border Services Agency	4	96	750
2020	Headquarters	10	90	201

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	11497
2020	Canada Border Services Agency	11	89	750
2020	Headquarters	14	86	201

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	11497
2020	Canada Border Services Agency	10	90	750
2020	Headquarters	13	87	201

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	28	72	11497
2020	Canada Border Services Agency	33	67	750
2020	Headquarters	33	67	201

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	11497
2020	Canada Border Services Agency	11	89	750
2020	Headquarters	16	84	201

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	46	54	11497
2020	Canada Border Services Agency	51	49	750
2020	Headquarters	49	51	201

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	11497
2020	Canada Border Services Agency	1	99	750
2020	Headquarters	3	97	201

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	63	37	11497
2020	Canada Border Services Agency	67	33	750
2020	Headquarters	67	33	201

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497
2020	Canada Border Services Agency	4	96	750
2020	Headquarters	4	96	201

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	11497
2020	Canada Border Services Agency	12	88	750
2020	Headquarters	10	90	201

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	22	17	18	4	4	29	6	60	12	187795
2020	Canada Border Services Agency	16	18	23	7	9	23	5	47	22	7878
2020	Headquarters	19	17	21	5	4	28	7	55	13	3454
2020	Information, Science and Technology Branch	22	16	22	4	3	26	7	57	10	669
2020	Information Management & Common Services	25	20	15	3	4	22	12	68	10	100

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	30	16	4	3	9	1	73	9	187913
2020	Canada Border Services Agency	24	28	21	8	8	9	1	59	18	7868
2020	Headquarters	30	29	19	6	3	11	1	67	10	3454
2020	Information, Science and Technology Branch	34	27	20	4	3	10	2	70	7	666
2020	Information Management & Common Services	37	29	20	2	3	7	1	73	5	100

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	2	6	21	17	39	12	1	10	66	3416
2020	Canada Border Services Agency	2	5	15	17	48	10	2	9	73	230
2020	Headquarters	5	1	19	14	44	16	2	7	70	72
2020	Information, Science and Technology Branch	10	5	24	5	32	24	0	20	49	18

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	25	18	11	11	1	60	22	188246
2020	Canada Border Services Agency	23	21	19	15	20	1	45	35	7891
2020	Headquarters	39	23	16	10	11	2	63	21	3456
2020	Information, Science and Technology Branch	41	23	15	10	10	1	65	20	668
2020	Information Management & Common Services	43	21	17	9	9	2	65	18	101

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	28	19	10	9	1	62	19	187765
2020	Canada Border Services Agency	30	28	21	11	10	1	57	21	7875
2020	Headquarters	32	28	19	11	9	1	60	20	3448
2020	Information, Science and Technology Branch	36	28	18	9	8	1	64	17	666
2020	Information Management & Common Services	45	23	17	7	7	1	69	13	101

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	21	27	25	15	11	1	48	26	188096
2020	Canada Border Services Agency	23	28	25	14	11	1	51	25	7888
2020	Headquarters	19	27	26	15	12	0	46	28	3459
2020	Information, Science and Technology Branch	18	27	26	18	12	0	45	29	667
2020	Information Management & Common Services	25	27	23	17	7	1	53	24	101

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	31	29	20	11	7	2	61	18	187628
2020	Canada Border Services Agency	32	29	19	10	7	2	63	18	7863
2020	Headquarters	26	29	21	13	10	1	56	23	3452
2020	Information, Science and Technology Branch	28	29	21	11	10	1	57	21	668
2020	Information Management & Common Services	41	30	11	12	3	2	72	16	101

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	24	21	14	12	1	1	52	26	187371
2020	Canada Border Services Agency	24	24	20	16	14	0	1	48	31	7857
2020	Headquarters	23	26	21	17	12	1	1	50	29	3439
2020	Information, Science and Technology Branch	21	20	22	20	14	1	1	42	35	663
2020	Information Management & Common Services	28	21	21	20	8	0	1	49	29	99

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	23	13	7	5	4	74	13	187251
2020	Canada Border Services Agency	49	24	12	6	5	3	76	11	7852
2020	Headquarters	46	24	13	8	6	3	72	14	3441
2020	Information, Science and Technology Branch	43	26	13	10	5	3	71	16	666
2020	Information Management & Common Services	56	23	8	10	2	2	80	12	100

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	30	27	21	12	10	1	58	21	187793
2020	Canada Border Services Agency	26	26	22	13	13	1	52	26	7873
2020	Headquarters	29	26	21	12	11	0	56	23	3454
2020	Information, Science and Technology Branch	33	26	21	9	11	0	59	20	668
2020	Information Management & Common Services	41	24	18	7	10	1	65	16	101

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	23	18	10	9	6	60	21	187713
2020	Canada Border Services Agency	28	21	18	12	15	6	52	29	7864
2020	Headquarters	33	20	18	11	11	6	57	24	3447
2020	Information, Science and Technology Branch	36	21	17	10	9	6	61	21	666
2020	Information Management & Common Services	43	23	15	8	8	3	68	17	101

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	33	19	8	5	1	1	68	13	187500
2020	Canada Border Services Agency	28	29	21	11	8	1	1	59	20	7841
2020	Headquarters	35	32	19	9	4	0	1	68	13	3435
2020	Information, Science and Technology Branch	38	32	17	7	5	0	1	71	12	665
2020	Information Management & Common Services	41	34	17	3	4	0	1	76	7	101

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	26	32	22	12	7	1	1	59	19	187397
2020	Canada Border Services Agency	22	28	23	15	11	0	1	51	26	7850
2020	Headquarters	25	32	22	13	6	0	1	58	20	3434
2020	Information, Science and Technology Branch	26	33	21	11	7	0	1	60	19	661
2020	Information Management & Common Services	34	35	19	7	3	0	2	71	10	101

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	31	19	10	6	1	65	16	187439
2020	Canada Border Services Agency	27	29	21	13	10	1	56	23	7848
2020	Headquarters	31	30	20	11	6	1	62	17	3439
2020	Information, Science and Technology Branch	33	31	20	10	6	0	64	16	665
2020	Information Management & Common Services	40	30	17	10	3	0	70	13	101

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	26	14	8	6	1	1	72	14	187021
2020	Canada Border Services Agency	36	25	16	11	12	0	1	61	23	7844
2020	Headquarters	46	25	14	7	6	0	1	72	14	3438
2020	Information, Science and Technology Branch	44	28	14	6	6	0	1	73	12	662
2020	Information Management & Common Services	50	30	10	5	5	0	0	80	10	101

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	30	30	21	11	6	1	61	17	187621
2020	Canada Border Services Agency	31	30	21	10	7	1	61	18	7852
2020	Headquarters	31	32	21	10	6	1	63	16	3441
2020	Information, Science and Technology Branch	30	35	20	9	5	1	65	15	665
2020	Information Management & Common Services	34	32	21	4	7	1	67	11	100

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	28	31	22	12	8	1	59	19	187551
2020	Canada Border Services Agency	23	29	22	13	12	1	52	26	7850
2020	Headquarters	29	34	21	10	5	1	63	15	3435
2020	Information, Science and Technology Branch	30	34	21	10	5	1	64	15	663
2020	Information Management & Common Services	35	29	21	10	3	1	65	13	100

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	28	14	5	3	1	77	9	186877
2020	Canada Border Services Agency	45	27	15	7	6	1	72	12	7821
2020	Headquarters	54	24	14	4	3	1	79	7	3431
2020	Information, Science and Technology Branch	57	22	14	4	2	1	80	6	664
2020	Information Management & Common Services	58	28	9	5	0	0	86	5	100

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	35	20	8	4	0	68	13	187065
2020	Canada Border Services Agency	34	32	19	8	6	1	66	14	7836
2020	Headquarters	34	36	20	7	3	0	70	10	3444
2020	Information, Science and Technology Branch	39	37	16	5	2	0	77	7	667
2020	Information Management & Common Services	46	36	13	2	2	1	83	4	99

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	17	7	2	2	1	4	89	4	186977
2020	Canada Border Services Agency	63	17	8	3	4	1	5	85	7	7834
2020	Headquarters	69	16	6	2	1	0	5	90	4	3435
2020	Information, Science and Technology Branch	67	18	7	2	1	0	5	90	3	666
2020	Information Management & Common Services	70	17	3	2	1	0	7	94	3	100

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	76	10	5	3	3	1	3	89	6	186882
2020	Canada Border Services Agency	67	13	7	5	5	1	2	83	10	7831
2020	Headquarters	77	10	4	2	3	1	3	91	5	3439
2020	Information, Science and Technology Branch	77	9	4	3	2	1	3	90	5	666
2020	Information Management & Common Services	85	10	0	0	1	1	3	98	2	100

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	67	20	7	3	2	0	2	89	4	186557
2020	Canada Border Services Agency	59	23	9	4	3	0	2	84	7	7820
2020	Headquarters	68	19	7	2	1	0	2	89	4	3432
2020	Information, Science and Technology Branch	66	19	9	3	2	0	2	87	4	663
2020	Information Management & Common Services	72	15	7	2	0	1	2	90	2	100

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	66	16	8	4	4	0	1	84	9	186974
2020	Canada Border Services Agency	57	18	9	7	7	0	1	76	14	7842
2020	Headquarters	67	16	7	5	4	0	2	84	9	3438
2020	Information, Science and Technology Branch	67	15	7	5	3	0	2	84	9	668
2020	Information Management & Common Services	78	9	5	3	2	1	2	90	6	100

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	61	11	4	2	1	0	21	91	3	187272
2020	Canada Border Services Agency	58	11	5	2	1	0	23	90	4	7854
2020	Headquarters	64	12	5	1	1	0	18	92	2	3441
2020	Information, Science and Technology Branch	63	12	6	2	1	0	16	89	4	668
2020	Information Management & Common Services	67	10	5	1	3	1	14	90	5	99

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	18	7	2	1	3	89	4	187971
2020	Canada Border Services Agency	60	21	9	4	2	3	84	6	7886
2020	Headquarters	72	16	5	2	1	4	92	3	3456
2020	Information, Science and Technology Branch	74	12	6	2	1	4	90	3	667
2020	Information Management & Common Services	79	9	6	1	1	4	92	2	101

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	16	7	4	4	0	2	86	8	188032
2020	Canada Border Services Agency	70	16	6	3	3	0	2	88	6	7881
2020	Headquarters	72	14	6	3	2	0	2	89	5	3450
2020	Information, Science and Technology Branch	69	15	6	4	3	1	1	86	7	668
2020	Information Management & Common Services	75	7	8	2	3	1	4	86	5	101

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	30	15	5	3	1	77	8	188018
2020	Canada Border Services Agency	44	30	15	5	3	1	76	9	7885
2020	Headquarters	46	29	15	5	3	1	76	9	3456
2020	Information, Science and Technology Branch	47	28	16	5	3	1	77	8	667
2020	Information Management & Common Services	51	27	17	3	2	0	78	4	101

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	40	22	7	4	67	11	188168
2020	Canada Border Services Agency	25	38	22	9	6	63	15	7881
2020	Headquarters	31	41	19	6	3	72	9	3458
2020	Information, Science and Technology Branch	32	42	18	6	2	75	8	669
2020	Information Management & Common Services	31	47	14	4	4	78	8	101

Question 72. Overall, my level of work-related stress is...
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	14	33	34	13	5	48	18	188144
2020	Canada Border Services Agency	13	32	33	15	7	45	22	7880
2020	Headquarters	16	34	33	13	5	49	18	3457
2020	Information, Science and Technology Branch	17	35	31	13	5	52	17	670
2020	Information Management & Common Services	19	40	28	10	3	59	13	101

Question 73. After my workday, I feel emotionally drained.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	11	20	38	21	9	31	31	187534
2020	Canada Border Services Agency	13	20	38	21	8	29	33	7837
2020	Headquarters	12	18	38	22	9	31	30	3436
2020	Information, Science and Technology Branch	10	19	37	25	9	33	29	667
2020	Information Management & Common Services	10	12	41	30	6	36	23	100

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	40	39	11	5	3	1	81	8	187949
2020	Canada Border Services Agency	30	41	14	9	6	1	72	15	7885
2020	Headquarters	36	41	13	6	3	2	78	9	3454
2020	Information, Science and Technology Branch	37	40	12	6	2	3	79	8	668
2020	Information Management & Common Services	42	37	13	3	3	3	81	5	101

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	32	14	10	6	3	0	70	16	187564
2020	Canada Border Services Agency	25	31	15	13	13	2	0	57	27	7864
2020	Headquarters	34	34	15	10	5	3	0	70	15	3444
2020	Information, Science and Technology Branch	36	35	14	8	4	3	0	73	13	669
2020	Information Management & Common Services	41	36	9	3	4	6	1	83	8	101

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	28	12	11	8	1	1	69	20	187730
2020	Canada Border Services Agency	31	27	12	14	15	1	0	59	29	7869
2020	Headquarters	41	27	11	11	8	1	0	70	20	3449
2020	Information, Science and Technology Branch	42	30	11	9	5	1	0	74	15	669
2020	Information Management & Common Services	48	29	7	8	5	2	0	79	14	101

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	27	13	4	4	3	1	79	8	187225
2020	Canada Border Services Agency	39	28	14	7	8	4	1	70	15	7849
2020	Headquarters	51	27	11	5	3	3	0	81	8	3439
2020	Information, Science and Technology Branch	52	28	11	4	3	2	1	82	7	667
2020	Information Management & Common Services	51	32	8	4	1	3	1	86	5	101

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	33	15	10	7	2	0	68	17	188058
2020	Canada Border Services Agency	25	30	17	14	13	2	0	55	28	7884
2020	Headquarters	35	33	16	10	5	1	0	69	15	3453
2020	Information, Science and Technology Branch	36	35	15	8	6	1	0	71	13	669
2020	Information Management & Common Services	40	37	11	5	5	0	1	78	11	101

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	39	10	8	3	78	12	188293
2020	Canada Border Services Agency	26	36	12	16	10	61	26	7893
2020	Headquarters	38	42	11	7	2	80	9	3455
2020	Information, Science and Technology Branch	41	40	11	6	2	81	8	670
2020	Information Management & Common Services	42	42	7	8	1	84	9	101

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	37	12	9	4	1	76	13	187495
2020	Canada Border Services Agency	25	34	15	15	10	0	59	26	7856
2020	Headquarters	34	38	13	10	4	1	73	14	3443
2020	Information, Science and Technology Branch	38	36	14	8	3	1	76	10	667
2020	Information Management & Common Services	39	40	8	9	4	1	79	13	101

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	37	17	6	3	1	1	74	9	186885
2020	Canada Border Services Agency	28	39	19	9	5	1	1	67	14	7836
2020	Headquarters	33	37	19	7	2	1	1	71	9	3431
2020	Information, Science and Technology Branch	37	34	19	6	2	1	1	72	8	666
2020	Information Management & Common Services	36	39	13	8	2	0	2	77	10	101

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	34	12	4	2	1	1	81	7	187583
2020	Canada Border Services Agency	34	35	16	7	6	1	1	71	13	7853
2020	Headquarters	45	34	12	4	2	1	1	81	6	3448
2020	Information, Science and Technology Branch	46	32	15	4	2	1	1	80	5	666
2020	Information Management & Common Services	45	33	17	0	1	3	1	81	2	100

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	65	18	6	1	1	7	3	92	2	187791
2020	Canada Border Services Agency	61	18	8	1	1	7	3	89	3	7869
2020	Headquarters	69	19	5	1	0	4	1	93	1	3451
2020	Information, Science and Technology Branch	73	17	6	0	0	2	2	94	0	667
2020	Information Management & Common Services	76	15	5	1	0	2	1	94	1	100

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	50	33	9	5	2	2	84	7	187455
2020	Canada Border Services Agency	39	35	12	7	5	2	76	12	7850
2020	Headquarters	48	35	9	5	2	2	84	6	3439
2020	Information, Science and Technology Branch	49	33	11	4	1	2	84	5	665
2020	Information Management & Common Services	51	28	14	6	0	0	80	6	100

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	50	29	9	7	5	1	0	80	12	187389
2020	Canada Border Services Agency	40	30	10	10	9	1	0	71	20	7852
2020	Headquarters	52	29	7	7	4	1	0	82	11	3437
2020	Information, Science and Technology Branch	55	30	6	5	3	1	0	85	9	666
2020	Information Management & Common Services	55	28	8	3	4	2	1	85	6	100

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	52	28	9	6	4	1	81	10	187701
2020	Canada Border Services Agency	38	28	11	10	11	1	67	22	7872
2020	Headquarters	55	29	9	4	2	1	84	7	3446
2020	Information, Science and Technology Branch	57	30	7	3	2	1	88	5	664
2020	Information Management & Common Services	57	29	9	1	3	1	87	4	100

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	23	47	13	12	3	1	1	71	15	44705
2020	Canada Border Services Agency	20	49	15	12	4	1	0	69	16	1628
2020	Headquarters	23	48	15	10	3	1	1	72	13	852
2020	Information, Science and Technology Branch	20	47	19	7	6	1	1	69	12	172
2020	Information Management & Common Services	27	40	22	4	8	0	0	67	11	24

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	89	11	44722
2020	Canada Border Services Agency	82	18	1627
2020	Headquarters	98	2	853
2020	Information, Science and Technology Branch	99	1	172
2020	Information Management & Common Services	96	4	24

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	20	35	18	18	8	56	26	41680
2020	Canada Border Services Agency	16	34	17	22	10	50	32	1377
2020	Headquarters	20	35	17	18	8	56	26	832
2020	Information, Science and Technology Branch	23	36	19	13	10	59	22	169
2020	Information Management & Common Services	26	47	16	0	12	72	12	23

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	187153
2020	Canada Border Services Agency	9	91	7855
2020	Headquarters	9	91	3446
2020	Information, Science and Technology Branch	11	89	664
2020	Information Management & Common Services	14	86	100

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	187417
2020	Canada Border Services Agency	16	84	7862
2020	Headquarters	13	87	3444
2020	Information, Science and Technology Branch	12	88	665
2020	Information Management & Common Services	14	86	101

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	50	50	24105
2020	Canada Border Services Agency	50	50	1246
2020	Headquarters	48	52	433
2020	Information, Science and Technology Branch	44	56	77
2020	Information Management & Common Services	46	54	14

Question 90. Were any workplace accommodation measures implemented?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	79	21	24104
2020	Canada Border Services Agency	78	22	1247
2020	Headquarters	80	20	431
2020	Information, Science and Technology Branch	79	21	77
2020	Information Management & Common Services	94	6	14

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	33	8	7	3	0	82	10	19149
2020	Canada Border Services Agency	43	34	8	9	5	1	77	14	977
2020	Headquarters	49	28	10	8	4	1	78	12	347
2020	Information, Science and Technology Branch	50	33	7	4	3	1	85	8	61
2020	Information Management & Common Services	69	24	0	0	7	0	93	7	13

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	30	9	5	3	2	3	82	8	187986
2020	Canada Border Services Agency	38	30	11	10	6	2	2	72	17	7885
2020	Headquarters	51	30	8	5	2	2	2	85	7	3454
2020	Information, Science and Technology Branch	53	30	8	3	1	3	1	87	4	666
2020	Information Management & Common Services	58	22	10	2	3	3	2	84	5	100

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	29	50	20	1	63	37	188516
2020	Canada Border Services Agency	30	44	25	1	59	41	7902
2020	Headquarters	35	47	17	1	57	43	3463
2020	Information, Science and Technology Branch	27	54	18	1	67	33	670
2020	Information Management & Common Services	20	61	18	1	75	25	101

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	37	63	53712
2020	Canada Border Services Agency	53	47	2374
2020	Headquarters	49	51	1189
2020	Information, Science and Technology Branch	49	51	177
2020	Information Management & Common Services	64	36	21

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	11	20	17	20	26	1	4	34	49	53684
2020	Canada Border Services Agency	9	21	16	22	28	1	3	31	52	2374
2020	Headquarters	10	24	14	23	26	1	2	35	50	1188
2020	Information, Science and Technology Branch	11	18	19	20	30	1	2	30	51	176
2020	Information Management & Common Services	15	26	22	17	20	0	0	42	37	21

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	16	15	21	36	1	3	24	60	53711
2020	Canada Border Services Agency	7	18	15	20	31	1	7	27	56	2370
2020	Headquarters	8	19	13	22	30	1	9	29	57	1187
2020	Information, Science and Technology Branch	7	20	17	19	30	1	7	29	53	177
2020	Information Management & Common Services	13	29	17	17	24	0	0	42	41	21

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	18	12	7	6	2	10	71	15	188101
2020	Canada Border Services Agency	42	18	13	8	7	3	10	69	17	7875
2020	Headquarters	40	18	14	9	7	2	9	66	19	3450
2020	Information, Science and Technology Branch	44	18	13	8	6	1	10	70	15	667
2020	Information Management & Common Services	48	16	9	7	6	1	14	75	14	101

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Information Management & Common Services

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack