2020 Public Service Employee Survey Results for Northwestern District

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	45	4	10	3	83	13	188350
2020	Canada Border Services Agency	29	46	6	14	5	75	19	7894
2020	Regions	21	47	7	17	8	68	25	3877
2020	Northern Ontario Region	25	47	6	16	6	72	22	362
2020	Northwestern District	21	46	6	19	6	68	26	90

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	76	17	3	2	1	1	94	3	187710
2020	Canada Border Services Agency	73	19	4	2	2	1	92	4	7871
2020	Regions	71	20	4	2	2	1	92	4	3859
2020	Northern Ontario Region	73	18	4	3	1	1	92	4	362
2020	Northwestern District	72	21	3	2	2	0	92	4	89

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	38	9	10	3	0	78	14	188104
2020	Canada Border Services Agency	34	38	9	13	6	0	72	19	7870
2020	Regions	27	39	9	15	9	0	66	25	3863
2020	Northern Ontario Region	31	39	7	15	8	0	71	23	363
2020	Northwestern District	30	35	6	15	12	1	66	27	90

Question 4. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	39	12	11	4	1	73	15	187496
2020	Canada Border Services Agency	24	37	13	18	8	0	61	26	7848
2020	Regions	16	36	14	22	11	0	53	33	3856
2020	Northern Ontario Region	18	33	11	23	15	0	51	38	363
2020	Northwestern District	14	41	7	22	16	0	55	38	89

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	36	9	7	3	81	10	186897
2020	Canada Border Services Agency	37	35	11	11	6	73	17	7829
2020	Regions	28	37	11	15	9	65	24	3846
2020	Northern Ontario Region	29	36	9	17	9	65	26	357
2020	Northwestern District	21	44	11	16	8	65	24	89

Question 6. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	31	10	8	5	77	13	187730
2020	Canada Border Services Agency	37	30	12	11	10	67	21	7862
2020	Regions	27	30	14	14	15	58	28	3861
2020	Northern Ontario Region	31	27	12	15	15	58	30	363
2020	Northwestern District	25	26	13	19	16	52	36	90

Question 7. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	40	38	11	7	4	78	11	188177
2020	Canada Border Services Agency	33	37	13	10	7	70	17	7881
2020	Regions	28	36	15	11	10	64	21	3872
2020	Northern Ontario Region	31	36	12	11	10	67	21	364
2020	Northwestern District	22	38	12	13	15	60	28	90

Question 8. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	36	14	10	7	69	17	188210
2020	Canada Border Services Agency	26	32	14	14	13	59	27	7875
2020	Regions	17	31	16	17	18	48	35	3866
2020	Northern Ontario Region	23	30	12	17	17	54	34	361
2020	Northwestern District	16	36	10	21	18	52	39	88

Question 9. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	41	11	9	3	76	13	187222
2020	Canada Border Services Agency	28	39	14	12	6	68	18	7819
2020	Regions	23	38	16	14	9	61	22	3835
2020	Northern Ontario Region	23	36	17	16	8	59	24	359
2020	Northwestern District	17	37	21	14	10	55	24	87

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	36	8	4	2	85	7	187373
2020	Canada Border Services Agency	38	37	12	8	5	75	13	7846
2020	Regions	29	38	15	10	7	67	18	3851
2020	Northern Ontario Region	30	34	16	11	9	63	20	360
2020	Northwestern District	20	34	19	15	12	54	28	88

Question 11. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	36	13	9	6	71	16	187805
2020	Canada Border Services Agency	27	33	14	13	13	59	26	7858
2020	Regions	17	31	17	16	19	49	35	3853
2020	Northern Ontario Region	21	30	14	16	19	51	35	361
2020	Northwestern District	13	35	9	19	25	47	44	88

Question 12. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	54	32	9	3	2	86	5	186823
2020	Canada Border Services Agency	49	32	10	4	3	82	8	7820
2020	Regions	45	33	11	5	5	79	10	3833
2020	Northern Ontario Region	44	33	11	6	5	78	11	355
2020	Northwestern District	37	34	12	10	7	71	17	84

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	37	13	10	6	71	16	187289
2020	Canada Border Services Agency	27	34	14	13	11	62	24	7837
2020	Regions	18	33	16	16	17	51	33	3839
2020	Northern Ontario Region	20	31	16	16	16	52	32	359
2020	Northwestern District	19	33	15	19	14	52	33	88

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	33	15	8	6	71	14	187895
2020	Canada Border Services Agency	31	31	16	11	11	62	22	7865
2020	Regions	21	30	19	14	16	51	30	3858
2020	Northern Ontario Region	26	29	18	13	14	55	28	360
2020	Northwestern District	23	36	17	12	12	59	24	88

Question 15. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	39	12	8	4	75	12	186744
2020	Canada Border Services Agency	28	38	16	11	7	67	18	7779
2020	Regions	20	38	18	13	9	59	23	3818
2020	Northern Ontario Region	25	36	16	15	8	61	23	359
2020	Northwestern District	17	41	15	20	7	59	26	89

Question 16. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	36	10	5	2	83	8	188122
2020	Canada Border Services Agency	40	37	12	7	4	77	11	7878
2020	Regions	36	37	14	8	5	73	13	3867
2020	Northern Ontario Region	41	34	13	6	6	75	13	361
2020	Northwestern District	32	38	12	9	9	71	17	89

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	32	16	8	5	1	70	13	187208
2020	Canada Border Services Agency	40	33	15	6	4	1	74	11	7826
2020	Regions	42	34	14	5	3	1	77	9	3844
2020	Northern Ontario Region	39	35	16	4	4	1	75	8	357
2020	Northwestern District	44	33	17	2	2	1	79	4	89

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	10	24	35	20	9	1	1	30	34	188088
2020	Canada Border Services Agency	15	26	33	17	7	1	1	25	42	7885
2020	Regions	18	28	31	15	6	1	1	22	46	3873
2020	Northern Ontario Region	19	31	27	13	9	1	0	22	51	364
2020	Northwestern District	25	37	19	11	7	0	1	18	63	90

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	8	15	26	29	19	2	2	50	23	187380
2020	Canada Border Services Agency	16	21	27	21	12	1	1	35	38	7850
2020	Regions	21	24	27	18	9	1	1	27	45	3856
2020	Northern Ontario Region	25	23	20	17	13	0	2	31	49	359
2020	Northwestern District	25	25	18	21	9	0	2	31	51	89

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	13	21	31	20	11	2	2	32	36	187586
2020	Canada Border Services Agency	20	24	29	16	8	1	2	25	45	7845
2020	Regions	22	24	28	15	7	1	3	23	48	3847
2020	Northern Ontario Region	20	23	27	13	10	2	4	25	46	358
2020	Northwestern District	22	25	21	11	14	4	3	26	51	89

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	14	30	29	17	1	2	48	21	187162
2020	Canada Border Services Agency	9	13	29	30	16	1	3	47	23	7857
2020	Regions	7	10	28	33	17	1	4	52	18	3853
2020	Northern Ontario Region	6	10	27	32	19	2	4	54	16	357
2020	Northwestern District	6	10	20	37	18	2	6	60	18	90

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	12	19	27	23	15	1	2	40	32	187650
2020	Canada Border Services Agency	18	21	28	19	12	1	2	32	40	7869
2020	Regions	21	22	28	17	10	1	1	27	44	3863
2020	Northern Ontario Region	21	18	30	16	15	0	1	31	39	362
2020	Northwestern District	18	24	28	17	10	0	2	28	44	90

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	8	14	24	27	19	4	3	50	24	187087
2020	Canada Border Services Agency	12	16	27	25	15	3	2	43	29	7837
2020	Regions	14	17	27	24	13	2	2	39	33	3846
2020	Northern Ontario Region	15	14	26	25	16	2	3	43	30	359
2020	Northwestern District	14	15	28	24	11	1	8	38	32	89

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	12	20	32	20	12	2	2	33	34	187395
2020	Canada Border Services Agency	19	23	29	17	9	2	2	26	44	7848
2020	Regions	23	25	27	14	7	2	2	22	50	3853
2020	Northern Ontario Region	21	25	23	15	11	2	2	27	48	361
2020	Northwestern District	26	20	24	16	6	4	3	24	50	90

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	17	36	26	12	1	1	39	25	187956
2020	Canada Border Services Agency	14	21	34	21	9	0	1	30	36	7881
2020	Regions	19	24	32	17	7	0	1	24	44	3868
2020	Northern Ontario Region	17	20	30	22	9	0	1	32	38	364
2020	Northwestern District	19	30	23	20	6	0	1	27	50	90

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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	28	30	17	8	6	6	4	65	16	187998
2020	Canada Border Services Agency	23	28	18	12	11	5	3	55	25	7874
2020	Regions	15	28	19	16	16	4	2	46	34	3870
2020	Northern Ontario Region	17	26	18	14	19	6	1	46	35	363
2020	Northwestern District	4	29	18	17	27	4	0	35	46	90

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	49	28	9	8	5	1	0	78	13	187747
2020	Canada Border Services Agency	39	28	10	12	10	1	0	68	22	7845
2020	Regions	28	30	11	15	14	1	0	59	30	3847
2020	Northern Ontario Region	30	26	10	16	17	1	1	57	33	361
2020	Northwestern District	16	29	8	22	23	0	2	46	46	90

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	54	30	7	5	3	0	85	8	187251
2020	Canada Border Services Agency	44	33	9	9	5	0	77	14	7845
2020	Regions	31	38	11	12	7	0	70	19	3849
2020	Northern Ontario Region	32	31	12	15	9	0	63	25	361
2020	Northwestern District	16	32	14	25	12	1	49	37	90

Question 22. The people I work with value my ideas and opinions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	35	11	5	2	1	0	82	7	186700
2020	Canada Border Services Agency	37	37	14	7	4	1	0	75	11	7811
2020	Regions	27	40	17	8	6	1	1	68	15	3831
2020	Northern Ontario Region	30	37	15	10	7	1	0	68	17	360
2020	Northwestern District	18	39	20	11	10	2	0	59	21	89

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	24	11	4	4	6	3	79	9	188004
2020	Canada Border Services Agency	44	26	12	5	6	4	2	75	12	7871
2020	Regions	37	28	14	7	8	4	2	69	16	3864
2020	Northern Ontario Region	41	24	14	8	7	4	2	69	16	363
2020	Northwestern District	36	24	15	10	9	3	4	64	20	90

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	25	14	4	3	1	4	78	8	187985
2020	Canada Border Services Agency	42	25	16	6	5	1	4	71	12	7870
2020	Regions	33	27	19	7	8	1	5	64	16	3864
2020	Northern Ontario Region	33	25	19	7	8	2	7	64	16	363
2020	Northwestern District	26	30	20	9	9	3	3	60	18	90

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	30	11	7	5	1	1	77	12	187915
2020	Canada Border Services Agency	39	29	12	10	8	1	0	69	18	7869
2020	Regions	32	31	14	11	11	1	0	63	23	3864
2020	Northern Ontario Region	36	25	14	13	13	0	0	61	26	364
2020	Northwestern District	37	19	17	13	12	0	1	57	25	90

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	51	24	13	5	4	2	2	77	10	187690
2020	Canada Border Services Agency	43	24	15	7	9	2	2	69	16	7861
2020	Regions	35	25	17	9	12	2	1	62	21	3853
2020	Northern Ontario Region	36	22	18	8	13	2	1	60	21	358
2020	Northwestern District	30	24	21	11	12	1	1	55	24	88

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	49	30	10	6	4	1	1	80	10	188026
2020	Canada Border Services Agency	42	30	11	8	7	1	1	73	15	7870
2020	Regions	34	32	13	10	9	1	1	67	20	3866
2020	Northern Ontario Region	34	28	17	11	9	0	1	62	21	362
2020	Northwestern District	32	28	19	8	11	1	1	61	19	90

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	39	61	188363
2020	Canada Border Services Agency	35	65	7892
2020	Regions	32	68	3873
2020	Northern Ontario Region	31	69	364
2020	Northwestern District	30	70	90

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	52	17	9	3	3	5	12	83	7	188232
2020	Canada Border Services Agency	43	18	10	5	6	5	13	74	13	7873
2020	Regions	32	18	13	7	10	5	16	63	21	3866
2020	Northern Ontario Region	40	14	10	4	10	3	18	68	18	361
2020	Northwestern District	30	19	10	3	13	1	24	66	22	90

Question 30. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	56	25	9	5	4	0	82	9	188350
2020	Canada Border Services Agency	48	26	10	7	7	1	75	15	7884
2020	Regions	39	27	13	9	10	1	67	19	3864
2020	Northern Ontario Region	42	24	11	9	13	1	67	22	364
2020	Northwestern District	34	28	14	9	14	1	63	23	90

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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	29	13	7	5	7	73	13	188297
2020	Canada Border Services Agency	27	26	16	11	13	7	57	26	7885
2020	Regions	19	25	17	13	19	6	47	35	3873
2020	Northern Ontario Region	24	23	13	13	21	6	50	36	363
2020	Northwestern District	24	27	10	16	18	5	53	36	90

Question 32. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	31	14	9	7	2	68	17	187817
2020	Canada Border Services Agency	23	27	16	15	17	2	51	32	7868
2020	Regions	15	23	17	18	25	1	39	44	3865
2020	Northern Ontario Region	18	24	13	17	26	1	43	44	363
2020	Northwestern District	16	23	13	20	27	0	40	47	90

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	26	31	17	12	8	5	60	21	187771
2020	Canada Border Services Agency	16	25	18	18	19	4	43	38	7858
2020	Regions	11	21	17	21	27	3	33	49	3857
2020	Northern Ontario Region	13	18	18	18	28	5	33	48	361
2020	Northwestern District	11	19	13	21	32	4	31	55	88

Question 34. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	25	34	15	14	9	2	61	24	188175
2020	Canada Border Services Agency	17	28	16	18	19	2	45	38	7878
2020	Regions	11	25	16	20	26	2	36	47	3867
2020	Northern Ontario Region	15	25	13	20	26	2	40	46	362
2020	Northwestern District	10	25	12	20	32	1	35	52	89

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	41	21	12	5	5	12	4	74	12	188232
2020	Canada Border Services Agency	36	20	12	6	7	14	4	69	16	7877
2020	Regions	28	16	11	8	11	20	7	60	26	3865
2020	Northern Ontario Region	40	20	8	5	7	17	3	75	15	363
2020	Northwestern District	21	22	7	5	13	24	9	63	27	89

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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	31	42	15	8	3	1	74	11	188081
2020	Canada Border Services Agency	21	39	18	12	8	1	61	20	7872
2020	Regions	14	36	21	16	11	1	51	27	3865
2020	Northern Ontario Region	19	32	20	16	14	0	50	30	363
2020	Northwestern District	10	36	20	15	20	0	46	35	89

Question 37. I feel that change is managed well in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	21	36	19	15	7	2	59	22	187137
2020	Canada Border Services Agency	13	28	20	23	15	2	42	38	7828
2020	Regions	9	24	20	27	19	1	33	47	3843
2020	Northern Ontario Region	13	18	19	25	23	2	32	49	363
2020	Northwestern District	5	24	19	24	27	0	29	51	90

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	36	13	8	5	3	1	73	13	187863
2020	Canada Border Services Agency	27	36	15	11	8	2	1	65	19	7869
2020	Regions	22	36	16	13	11	2	1	60	24	3864
2020	Northern Ontario Region	24	32	20	11	9	4	1	58	21	362
2020	Northwestern District	23	32	14	14	13	2	1	57	28	89

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	37	36	16	6	4	2	74	10	187519
2020	Canada Border Services Agency	24	35	20	11	9	1	60	20	7855
2020	Regions	18	32	21	14	13	1	51	27	3852
2020	Northern Ontario Region	23	25	22	15	14	1	49	29	363
2020	Northwestern District	13	33	21	14	16	2	48	31	89

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	25	18	12	10	9	2	55	25	187781
2020	Canada Border Services Agency	18	23	17	16	19	7	2	44	38	7866
2020	Regions	14	22	16	18	24	4	1	39	45	3858
2020	Northern Ontario Region	17	19	12	16	29	6	1	39	49	362
2020	Northwestern District	13	27	10	16	29	6	0	42	47	89

Question 41. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	33	17	12	8	3	61	21	187687
2020	Canada Border Services Agency	18	27	18	17	17	2	46	35	7866
2020	Regions	12	24	19	19	24	2	37	43	3861
2020	Northern Ontario Region	16	20	20	15	23	5	39	41	362
2020	Northwestern District	11	22	21	15	28	4	34	45	90

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	28	15	14	14	3	2	55	29	188227
2020	Canada Border Services Agency	17	25	15	17	22	2	2	44	40	7880
2020	Regions	12	23	16	18	28	2	2	36	48	3862
2020	Northern Ontario Region	13	23	12	17	28	4	2	38	48	361
2020	Northwestern District	2	31	8	20	32	5	2	36	56	89

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	51	23	13	6	4	1	4	77	10	188359
2020	Canada Border Services Agency	45	23	15	7	6	1	4	71	14	7892
2020	Regions	39	24	16	9	8	1	4	66	17	3874
2020	Northern Ontario Region	40	20	16	7	11	1	5	64	19	363
2020	Northwestern District	37	15	23	12	12	0	1	53	24	90

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	47	24	14	6	4	1	3	74	11	188093
2020	Canada Border Services Agency	36	23	18	10	8	1	3	62	19	7882
2020	Regions	28	23	20	13	11	1	3	53	25	3867
2020	Northern Ontario Region	29	19	19	14	13	1	5	51	28	360
2020	Northwestern District	29	17	14	17	18	2	2	48	37	90

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	74	9	5	2	3	3	4	89	5	187576
2020	Canada Border Services Agency	67	11	6	4	5	3	4	84	9	7857
2020	Regions	61	13	8	5	6	3	4	79	12	3857
2020	Northern Ontario Region	61	12	7	5	7	3	6	79	13	361
2020	Northwestern District	62	14	10	3	6	2	2	80	10	90

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	72	11	5	2	2	2	7	91	4	187772
2020	Canada Border Services Agency	67	11	5	3	4	2	8	86	8	7866
2020	Regions	62	11	6	4	6	2	8	82	11	3857
2020	Northern Ontario Region	61	14	5	4	9	1	7	81	13	362
2020	Northwestern District	59	15	5	3	13	0	4	77	17	90

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	24	41	18	9	4	4	68	14	187878
2020	Canada Border Services Agency	17	38	19	14	9	3	57	23	7873
2020	Regions	12	34	20	18	12	3	48	31	3866
2020	Northern Ontario Region	14	34	18	16	13	5	51	30	364
2020	Northwestern District	13	32	16	19	14	6	48	35	90

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	37	13	7	3	2	77	10	187243
2020	Canada Border Services Agency	27	35	16	12	8	2	63	20	7831
2020	Regions	20	34	19	15	11	2	55	26	3843
2020	Northern Ontario Region	25	29	18	14	12	1	55	26	363
2020	Northwestern District	20	32	25	12	10	2	53	22	90

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	41	34	13	5	3	4	1	78	8	187651
2020	Canada Border Services Agency	31	34	18	7	5	4	1	67	14	7860
2020	Regions	25	33	20	9	8	4	1	61	18	3856
2020	Northern Ontario Region	29	28	21	8	8	5	0	60	17	362
2020	Northwestern District	22	36	22	4	10	6	0	62	15	89

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.
Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	32	16	5	3	6	1	75	8	188080
2020	Canada Border Services Agency	30	33	19	7	5	5	1	67	13	7878
2020	Regions	26	34	21	8	7	4	1	63	16	3867
2020	Northern Ontario Region	32	26	22	8	7	5	1	62	15	363
2020	Northwestern District	25	33	26	2	6	6	1	63	9	90

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	44	30	11	5	4	4	2	79	10	187541
2020	Canada Border Services Agency	37	31	13	7	7	3	2	72	15	7859
2020	Regions	32	31	15	8	9	3	2	66	18	3853
2020	Northern Ontario Region	36	26	18	8	8	3	1	64	17	361
2020	Northwestern District	39	22	16	9	10	1	3	64	19	89

Question 49. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	53	31	8	4	3	85	7	187707
2020	Canada Border Services Agency	39	33	12	9	7	72	16	7855
2020	Regions	30	34	14	11	10	64	22	3852
2020	Northern Ontario Region	32	27	15	13	12	60	25	363
2020	Northwestern District	27	31	16	13	13	58	26	90

Question 50. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	44	31	13	7	5	75	12	187475
2020	Canada Border Services Agency	27	30	18	13	11	57	25	7852
2020	Regions	22	29	19	15	15	51	30	3849
2020	Northern Ontario Region	25	27	17	16	15	52	31	362
2020	Northwestern District	21	31	17	15	16	51	31	90

Question 51. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	42	33	13	7	5	75	12	186722
2020	Canada Border Services Agency	26	32	16	14	11	59	25	7807
2020	Regions	19	31	18	17	15	50	32	3824
2020	Northern Ontario Region	23	25	18	16	18	48	34	359
2020	Northwestern District	19	24	17	21	19	43	39	89

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	25	17	9	6	3	1	66	16	187915
2020	Canada Border Services Agency	28	24	18	14	12	3	0	55	27	7868
2020	Regions	23	24	18	16	16	3	0	49	33	3858
2020	Northern Ontario Region	25	25	17	13	17	3	0	52	31	361
2020	Northwestern District	20	31	18	11	14	7	0	54	27	88

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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not sure (%)	Total responses
2020	Public Service	24	41	35	188494
2020	Canada Border Services Agency	26	38	36	7899
2020	Regions	24	40	36	3875
2020	Northern Ontario Region	21	44	35	364
2020	Northwestern District	20	51	28	90

Question 54. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2020	Public Service	17	38	28	4	6	6	45796
2020	Canada Border Services Agency	19	36	29	5	5	6	2063
2020	Regions	22	35	27	7	4	6	919
2020	Northern Ontario Region	14	38	27	7	9	5	71
2020	Northwestern District	22	23	28	11	16	0	16

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	188242
2020	Canada Border Services Agency	16	84	7888
2020	Regions	21	79	3871
2020	Northern Ontario Region	23	77	362
2020	Northwestern District	28	72	88

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	48	52	18665
2020	Canada Border Services Agency	53	47	1209
2020	Regions	54	46	800
2020	Northern Ontario Region	67	33	83
2020	Northwestern District	80	20	26

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	62	38	18665
2020	Canada Border Services Agency	66	34	1209
2020	Regions	67	33	800
2020	Northern Ontario Region	60	40	83
2020	Northwestern District	47	53	26

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18665
2020	Canada Border Services Agency	10	90	1209
2020	Regions	10	90	800
2020	Northern Ontario Region	7	93	83

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	18665
2020	Canada Border Services Agency	5	95	1209
2020	Regions	6	94	800
2020	Northern Ontario Region	7	93	83

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	18665
2020	Canada Border Services Agency	4	96	1209
2020	Regions	5	95	800

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18665
2020	Canada Border Services Agency	16	84	1209
2020	Regions	20	80	800
2020	Northern Ontario Region	25	75	83
2020	Northwestern District	23	77	26

Question 56g. From whom did you experience harassment on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	18665
2020	Canada Border Services Agency	2	98	1209
2020	Regions	2	98	800

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	39	61	18664
2020	Canada Border Services Agency	41	59	1209
2020	Regions	43	57	800
2020	Northern Ontario Region	43	57	83
2020	Northwestern District	47	53	26

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	41	59	18664
2020	Canada Border Services Agency	37	63	1209
2020	Regions	37	63	800
2020	Northern Ontario Region	25	75	83
2020	Northwestern District	27	73	26

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	47	53	18664
2020	Canada Border Services Agency	52	48	1209
2020	Regions	53	47	800
2020	Northern Ontario Region	54	46	83
2020	Northwestern District	65	35	26

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	43	57	18664
2020	Canada Border Services Agency	43	57	1209
2020	Regions	43	57	800
2020	Northern Ontario Region	40	60	83
2020	Northwestern District	31	69	26

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	33	67	18664
2020	Canada Border Services Agency	33	67	1209
2020	Regions	34	66	800
2020	Northern Ontario Region	28	72	83
2020	Northwestern District	35	65	26

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	54	46	18664
2020	Canada Border Services Agency	56	44	1209
2020	Regions	57	43	800
2020	Northern Ontario Region	56	44	83
2020	Northwestern District	69	31	26

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	38	62	18664
2020	Canada Border Services Agency	41	59	1209
2020	Regions	43	57	800
2020	Northern Ontario Region	43	57	83
2020	Northwestern District	47	53	26

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	18664
2020	Canada Border Services Agency	2	98	1209
2020	Regions	2	98	800
2020	Northwestern District	0	100	26

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18664
2020	Canada Border Services Agency	10	90	1209
2020	Regions	10	90	800
2020	Northern Ontario Region	9	91	83

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	18664
2020	Canada Border Services Agency	14	86	1209
2020	Regions	15	85	800
2020	Northern Ontario Region	23	77	83
2020	Northwestern District	27	73	26

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	52	48	18664
2020	Canada Border Services Agency	56	44	1209
2020	Regions	59	41	800
2020	Northern Ontario Region	59	41	83
2020	Northwestern District	59	41	26

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	25	75	18664
2020	Canada Border Services Agency	29	71	1209
2020	Regions	31	69	800
2020	Northern Ontario Region	28	72	83
2020	Northwestern District	20	80	26

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	16	84	18664
2020	Canada Border Services Agency	17	83	1209
2020	Regions	18	82	800
2020	Northern Ontario Region	19	81	83
2020	Northwestern District	26	74	26

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	51	49	18666
2020	Canada Border Services Agency	47	53	1209
2020	Regions	45	55	800
2020	Northern Ontario Region	42	58	83
2020	Northwestern District	55	45	26

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	18666
2020	Canada Border Services Agency	26	74	1209
2020	Regions	25	75	800
2020	Northern Ontario Region	15	85	83
2020	Northwestern District	23	77	26

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	18666
2020	Canada Border Services Agency	5	95	1209
2020	Regions	4	96	800

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	20	80	18666
2020	Canada Border Services Agency	21	79	1209
2020	Regions	23	77	800
2020	Northern Ontario Region	37	63	83
2020	Northwestern District	39	61	26

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	18666
2020	Canada Border Services Agency	9	91	1209
2020	Regions	9	91	800
2020	Northern Ontario Region	7	93	83
2020	Northwestern District	0	100	26

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	18666
2020	Canada Border Services Agency	12	88	1209
2020	Regions	12	88	800
2020	Northern Ontario Region	16	84	83

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	18666
2020	Canada Border Services Agency	13	87	1209
2020	Regions	13	87	800
2020	Northern Ontario Region	19	81	83
2020	Northwestern District	26	74	26

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	18666
2020	Canada Border Services Agency	10	90	1209
2020	Regions	10	90	800
2020	Northern Ontario Region	12	88	83

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	18666
2020	Canada Border Services Agency	29	71	1209
2020	Regions	30	70	800
2020	Northern Ontario Region	24	76	83

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	17329
2020	Canada Border Services Agency	7	93	1072
2020	Regions	7	93	701
2020	Northern Ontario Region	10	90	70

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	17329
2020	Canada Border Services Agency	15	85	1072
2020	Regions	14	86	701
2020	Northern Ontario Region	13	87	70

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	17329
2020	Canada Border Services Agency	8	92	1072
2020	Regions	8	92	701
2020	Northern Ontario Region	8	92	70

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	17329
2020	Canada Border Services Agency	4	96	1072
2020	Regions	4	96	701

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	10	90	17329
2020	Canada Border Services Agency	7	93	1072
2020	Regions	5	95	701

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	17329
2020	Canada Border Services Agency	6	94	1072
2020	Regions	5	95	701

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	17329
2020	Canada Border Services Agency	8	92	1072
2020	Regions	6	94	701

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	17329
2020	Canada Border Services Agency	12	88	1072
2020	Regions	11	89	701
2020	Northern Ontario Region	12	88	70

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	17329
2020	Canada Border Services Agency	14	86	1072
2020	Regions	13	87	701
2020	Northern Ontario Region	13	87	70

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	32	68	17329
2020	Canada Border Services Agency	38	62	1072
2020	Regions	38	62	701
2020	Northern Ontario Region	42	58	70

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	10	90	17329
2020	Canada Border Services Agency	11	89	1072
2020	Regions	10	90	701

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	49	51	17329
2020	Canada Border Services Agency	55	45	1072
2020	Regions	57	43	701
2020	Northern Ontario Region	57	43	70

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	17329
2020	Canada Border Services Agency	2	98	1072
2020	Regions	1	99	701

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	57	43	17329
2020	Canada Border Services Agency	64	36	1072
2020	Regions	68	32	701
2020	Northern Ontario Region	67	33	70

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	17329
2020	Canada Border Services Agency	4	96	1072
2020	Regions	4	96	701

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	17329
2020	Canada Border Services Agency	13	87	1072
2020	Regions	13	87	701
2020	Northern Ontario Region	17	83	70

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	20	17	17	7	6	27	7	56	19	188041
2020	Canada Border Services Agency	14	17	19	11	13	20	6	42	33	7880
2020	Regions	11	17	19	14	18	16	4	36	40	3864
2020	Northern Ontario Region	15	14	19	14	20	15	3	35	42	364
2020	Northwestern District	14	15	13	15	26	16	2	34	50	90

Question 61. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	29	15	6	5	8	1	71	12	187964
2020	Canada Border Services Agency	23	27	20	11	11	7	1	54	24	7876
2020	Regions	18	26	20	14	15	5	1	47	31	3864
2020	Northern Ontario Region	20	22	19	13	19	6	1	46	34	362
2020	Northwestern District	19	21	20	9	24	5	1	43	36	88

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	188014
2020	Canada Border Services Agency	11	89	7877
2020	Regions	15	85	3861
2020	Northern Ontario Region	13	87	361
2020	Northwestern District	14	86	90

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	36	64	12247
2020	Canada Border Services Agency	38	62	834
2020	Regions	37	63	566
2020	Northern Ontario Region	41	59	46
2020	Northwestern District	54	46	13

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	77	23	12247
2020	Canada Border Services Agency	80	20	834
2020	Regions	81	19	566
2020	Northern Ontario Region	83	17	46

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Canada Border Services Agency	4	96	834
2020	Regions	4	96	566
2020	Northwestern District	0	100	13

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	12247
2020	Canada Border Services Agency	4	96	834
2020	Regions	5	95	566
2020	Northwestern District	0	100	13

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12247
2020	Canada Border Services Agency	6	94	834
2020	Regions	5	95	566
2020	Northern Ontario Region	0	100	46
2020	Northwestern District	0	100	13

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12247
2020	Canada Border Services Agency	15	85	834
2020	Regions	18	82	566
2020	Northern Ontario Region	15	85	46

Question 63g. From whom did you experience discrimination on the job? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247
2020	Canada Border Services Agency	8	92	834
2020	Regions	7	93	566
2020	Northwestern District	0	100	13

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	28	72	12245
2020	Canada Border Services Agency	28	72	834
2020	Regions	26	74	566
2020	Northern Ontario Region	22	78	46

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	20	80	12245
2020	Canada Border Services Agency	17	83	834
2020	Regions	16	84	566
2020	Northern Ontario Region	13	87	46

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	17	83	12245
2020	Canada Border Services Agency	16	84	834
2020	Regions	15	85	566
2020	Northwestern District	0	100	13

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	6	94	12245
2020	Canada Border Services Agency	8	92	834
2020	Regions	9	91	566
2020	Northern Ontario Region	11	89	46

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	26	74	12245
2020	Canada Border Services Agency	25	75	834
2020	Regions	25	75	566
2020	Northern Ontario Region	24	76	46

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	27	73	12245
2020	Canada Border Services Agency	32	68	834
2020	Regions	33	67	566
2020	Northern Ontario Region	22	78	46
2020	Northwestern District	38	62	13

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	12245
2020	Canada Border Services Agency	5	95	834
2020	Regions	6	94	566
2020	Northwestern District	0	100	13

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	12245
2020	Canada Border Services Agency	2	98	834
2020	Regions	2	98	566
2020	Northwestern District	0	100	13

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	8	92	12245
2020	Canada Border Services Agency	12	88	834
2020	Regions	13	87	566
2020	Northern Ontario Region	13	87	46

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	12245
2020	Canada Border Services Agency	27	73	834
2020	Regions	28	72	566
2020	Northern Ontario Region	28	72	46
2020	Northwestern District	46	54	13

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	1	99	12245
2020	Canada Border Services Agency	1	99	834
2020	Regions	1	99	566
2020	Northern Ontario Region	0	100	46
2020	Northwestern District	0	100	13

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	16	84	12245
2020	Canada Border Services Agency	19	81	834
2020	Regions	19	81	566
2020	Northern Ontario Region	17	83	46

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Organization	No (%)	Total responses
2020	Public Service	100	12245
2020	Northern Ontario Region	100	46
2020	Northwestern District	100	13

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	18	82	12245
2020	Canada Border Services Agency	15	85	834
2020	Regions	13	87	566
2020	Northern Ontario Region	17	83	46

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	30	70	12247
2020	Canada Border Services Agency	27	73	834
2020	Regions	27	73	566
2020	Northern Ontario Region	30	70	46

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	14	86	12247
2020	Canada Border Services Agency	12	88	834
2020	Regions	11	89	566

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Canada Border Services Agency	4	96	834
2020	Regions	3	97	566

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	17	83	12247
2020	Canada Border Services Agency	18	82	834
2020	Regions	18	82	566
2020	Northern Ontario Region	30	70	46

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	12247
2020	Canada Border Services Agency	4	96	834
2020	Regions	4	96	566
2020	Northwestern District	0	100	13

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	6	94	12247
2020	Canada Border Services Agency	10	90	834
2020	Regions	10	90	566
2020	Northern Ontario Region	20	80	46

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247
2020	Canada Border Services Agency	9	91	834
2020	Regions	9	91	566
2020	Northwestern District	0	100	13

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	12247
2020	Canada Border Services Agency	8	92	834
2020	Regions	9	91	566
2020	Northwestern District	0	100	13

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	48	52	12247
2020	Canada Border Services Agency	50	50	834
2020	Regions	49	51	566
2020	Northern Ontario Region	41	59	46
2020	Northwestern District	46	54	13

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	5	95	11497
2020	Canada Border Services Agency	4	96	750
2020	Regions	5	95	507
2020	Northern Ontario Region	0	100	37

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	15	85	11497
2020	Canada Border Services Agency	13	87	750
2020	Regions	13	87	507

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497
2020	Canada Border Services Agency	3	97	750
2020	Regions	4	96	507
2020	Northern Ontario Region	0	100	37

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	11497
2020	Canada Border Services Agency	1	99	750
2020	Regions	2	98	507

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	3	97	11497
2020	Canada Border Services Agency	1	99	750
2020	Regions	1	99	507

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497
2020	Canada Border Services Agency	3	97	750
2020	Regions	2	98	507

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	7	93	11497
2020	Canada Border Services Agency	4	96	750
2020	Regions	2	98	507
2020	Northern Ontario Region	0	100	37

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	11497
2020	Canada Border Services Agency	11	89	750
2020	Regions	10	90	507
2020	Northern Ontario Region	16	84	37

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	11	89	11497
2020	Canada Border Services Agency	10	90	750
2020	Regions	10	90	507
2020	Northern Ontario Region	14	86	37

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	28	72	11497
2020	Canada Border Services Agency	33	67	750
2020	Regions	33	67	507
2020	Northern Ontario Region	46	54	37

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	11497
2020	Canada Border Services Agency	11	89	750
2020	Regions	9	91	507

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	46	54	11497
2020	Canada Border Services Agency	51	49	750
2020	Regions	52	48	507
2020	Northern Ontario Region	54	46	37

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	2	98	11497
2020	Canada Border Services Agency	1	99	750
2020	Regions	1	99	507
2020	Northern Ontario Region	0	100	37

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	63	37	11497
2020	Canada Border Services Agency	67	33	750
2020	Regions	67	33	507
2020	Northern Ontario Region	65	35	37

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	4	96	11497
2020	Canada Border Services Agency	4	96	750
2020	Regions	4	96	507
2020	Northern Ontario Region	0	100	37

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	11497
2020	Canada Border Services Agency	12	88	750
2020	Regions	13	87	507
2020	Northern Ontario Region	14	86	37

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	22	17	18	4	4	29	6	60	12	187795
2020	Canada Border Services Agency	16	18	23	7	9	23	5	47	22	7878
2020	Regions	13	19	24	9	12	20	4	41	28	3864
2020	Northern Ontario Region	16	16	23	8	15	19	2	41	29	362
2020	Northwestern District	15	18	19	10	17	21	0	41	34	90

Question 68. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	36	30	16	4	3	9	1	73	9	187913
2020	Canada Border Services Agency	24	28	21	8	8	9	1	59	18	7868
2020	Regions	20	28	22	10	11	7	1	52	24	3858
2020	Northern Ontario Region	22	24	24	11	13	6	0	49	26	361
2020	Northwestern District	17	26	23	13	14	6	0	46	29	88

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	2	6	21	17	39	12	1	10	66	3416
2020	Canada Border Services Agency	2	5	15	17	48	10	2	9	73	230
2020	Regions	2	7	14	18	48	8	3	10	74	144
2020	Northern Ontario Region	0	0	20	40	40	0	0	0	80	10

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Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	25	18	11	11	1	60	22	188246
2020	Canada Border Services Agency	23	21	19	15	20	1	45	35	7891
2020	Regions	12	20	22	19	27	0	32	46	3873
2020	Northern Ontario Region	14	16	23	19	27	1	31	46	363
2020	Northwestern District	6	17	27	17	32	1	23	50	90

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	28	19	10	9	1	62	19	187765
2020	Canada Border Services Agency	30	28	21	11	10	1	57	21	7875
2020	Regions	27	28	23	11	10	0	55	22	3867
2020	Northern Ontario Region	25	25	25	13	12	0	49	25	363
2020	Northwestern District	18	25	29	14	14	0	43	28	90

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	21	27	25	15	11	1	48	26	188096
2020	Canada Border Services Agency	23	28	25	14	11	1	51	25	7888
2020	Regions	24	29	23	13	10	1	53	23	3869
2020	Northern Ontario Region	29	30	20	10	9	1	60	20	364
2020	Northwestern District	38	28	20	7	8	0	65	15	90

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	31	29	20	11	7	0	2	61	18	187628
2020	Canada Border Services Agency	32	29	19	10	7	0	2	63	18	7863
2020	Regions	37	29	17	8	5	0	3	68	14	3851
2020	Northern Ontario Region	42	30	14	7	5	1	2	74	12	358
2020	Northwestern District	47	32	9	5	5	0	2	80	11	89

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	24	21	14	12	1	1	52	26	187371
2020	Canada Border Services Agency	24	24	20	16	14	0	1	48	31	7857
2020	Regions	23	23	21	16	17	0	1	46	33	3859
2020	Northern Ontario Region	25	19	24	16	16	0	1	44	32	359
2020	Northwestern District	26	26	24	10	13	0	1	53	23	88

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	23	13	7	5	4	74	13	187251
2020	Canada Border Services Agency	49	24	12	6	5	3	76	11	7852
2020	Regions	50	25	12	5	4	4	78	10	3853
2020	Northern Ontario Region	51	26	11	6	4	1	78	10	360
2020	Northwestern District	55	21	13	5	3	2	78	8	88

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	30	27	21	12	10	1	58	21	187793
2020	Canada Border Services Agency	26	26	22	13	13	1	52	26	7873
2020	Regions	22	25	23	14	15	1	48	29	3859
2020	Northern Ontario Region	24	24	20	12	19	0	49	31	362
2020	Northwestern District	22	25	19	15	18	0	48	33	90

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	23	18	10	9	6	60	21	187713
2020	Canada Border Services Agency	28	21	18	12	15	6	52	29	7864
2020	Regions	23	22	18	14	18	5	48	33	3860
2020	Northern Ontario Region	26	20	15	13	19	7	49	34	362
2020	Northwestern District	24	21	10	17	21	8	49	41	89

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	33	19	8	5	1	1	68	13	187500
2020	Canada Border Services Agency	28	29	21	11	8	1	1	59	20	7841
2020	Regions	22	28	23	13	12	1	1	51	26	3846
2020	Northern Ontario Region	25	31	21	10	10	1	1	57	21	359
2020	Northwestern District	27	33	18	13	10	0	0	59	23	88

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	26	32	22	12	7	1	1	59	19	187397
2020	Canada Border Services Agency	22	28	23	15	11	0	1	51	26	7850
2020	Regions	19	25	24	17	15	0	1	45	31	3856
2020	Northern Ontario Region	23	24	21	17	14	1	1	48	31	361
2020	Northwestern District	18	23	17	24	16	0	1	42	41	89

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	31	19	10	6	1	65	16	187439
2020	Canada Border Services Agency	27	29	21	13	10	1	56	23	7848
2020	Regions	22	28	22	14	14	1	50	28	3850
2020	Northern Ontario Region	23	27	21	14	14	1	50	28	359
2020	Northwestern District	18	32	20	13	15	1	51	29	88

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	26	14	8	6	1	1	72	14	187021
2020	Canada Border Services Agency	36	25	16	11	12	0	1	61	23	7844
2020	Regions	28	25	17	13	16	0	1	53	30	3850
2020	Northern Ontario Region	32	20	16	14	16	0	1	53	30	360
2020	Northwestern District	26	27	17	14	15	0	0	53	29	89

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	30	30	21	11	6	0	1	61	17	187621
2020	Canada Border Services Agency	31	30	21	10	7	0	1	61	18	7852
2020	Regions	30	29	21	10	8	0	1	59	19	3854
2020	Northern Ontario Region	30	30	22	10	7	0	2	60	17	362
2020	Northwestern District	24	28	27	12	8	1	0	53	20	89

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	28	31	22	12	8	1	59	19	187551
2020	Canada Border Services Agency	23	29	22	13	12	1	52	26	7850
2020	Regions	18	25	22	16	18	1	43	34	3857
2020	Northern Ontario Region	21	23	18	16	21	1	44	38	362
2020	Northwestern District	17	13	14	20	37	0	29	57	89

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	28	14	5	3	0	1	77	9	186877
2020	Canada Border Services Agency	45	27	15	7	6	0	1	72	12	7821
2020	Regions	37	29	17	9	8	0	1	67	16	3833
2020	Northern Ontario Region	42	27	14	7	8	1	1	70	16	359
2020	Northwestern District	43	23	13	11	8	0	2	67	19	88

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	33	35	20	8	4	0	68	13	187065
2020	Canada Border Services Agency	34	32	19	8	6	1	66	14	7836
2020	Regions	33	30	19	10	8	1	63	17	3836
2020	Northern Ontario Region	41	28	13	11	5	2	71	16	357
2020	Northwestern District	45	23	18	9	6	0	68	14	88

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	17	7	2	2	1	4	89	4	186977
2020	Canada Border Services Agency	63	17	8	3	4	1	5	85	7	7834
2020	Regions	59	17	9	4	5	1	5	80	10	3842
2020	Northern Ontario Region	61	16	6	5	7	1	4	81	12	360
2020	Northwestern District	55	19	9	6	10	0	2	75	16	88

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	76	10	5	3	3	1	3	89	6	186882
2020	Canada Border Services Agency	67	13	7	5	5	1	2	83	10	7831
2020	Regions	60	16	8	6	7	1	2	77	14	3835
2020	Northern Ontario Region	60	14	9	7	8	1	2	76	15	359
2020	Northwestern District	55	16	14	6	9	0	0	71	14	88

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	67	20	7	3	2	2	89	4	186557
2020	Canada Border Services Agency	59	23	9	4	3	2	84	7	7820
2020	Regions	51	27	11	5	4	1	80	9	3830
2020	Northern Ontario Region	49	25	14	7	4	1	75	11	357
2020	Northwestern District	32	24	25	12	6	1	57	18	88

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	66	16	8	4	4	1	84	9	186974
2020	Canada Border Services Agency	57	18	9	7	7	1	76	14	7842
2020	Regions	49	20	11	8	10	1	70	19	3842
2020	Northern Ontario Region	53	18	9	9	10	1	72	19	358
2020	Northwestern District	47	26	6	12	9	0	74	21	88

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	61	11	4	2	1	21	91	3	187272
2020	Canada Border Services Agency	58	11	5	2	1	23	90	4	7854
2020	Regions	53	10	4	2	2	28	88	6	3852
2020	Northern Ontario Region	53	6	4	4	2	31	85	9	360
2020	Northwestern District	43	2	3	10	4	37	72	23	88

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	18	7	2	1	3	89	4	187971
2020	Canada Border Services Agency	60	21	9	4	2	3	84	6	7886
2020	Regions	51	26	12	5	4	2	79	9	3868
2020	Northern Ontario Region	48	23	15	7	4	3	73	12	363
2020	Northwestern District	44	22	22	8	3	1	67	11	89

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	68	16	7	4	4	2	86	8	188032
2020	Canada Border Services Agency	70	16	6	3	3	2	88	6	7881
2020	Regions	68	18	6	2	3	2	88	6	3874
2020	Northern Ontario Region	69	14	7	3	5	1	85	8	363
2020	Northwestern District	73	13	8	2	3	1	87	6	89

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	46	30	15	5	3	1	77	8	188018
2020	Canada Border Services Agency	44	30	15	5	3	1	76	9	7885
2020	Regions	43	31	16	5	4	1	76	9	3869
2020	Northern Ontario Region	48	27	14	6	4	2	75	11	361
2020	Northwestern District	44	31	12	9	3	1	75	12	88

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	27	40	22	7	4	0	67	11	188168
2020	Canada Border Services Agency	25	38	22	9	6	0	63	15	7881
2020	Regions	20	36	24	11	9	0	56	20	3864
2020	Northern Ontario Region	21	35	24	13	6	0	56	19	361
2020	Northwestern District	19	33	23	15	9	1	52	25	88

Question 72. Overall, my level of work-related stress is...
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	14	33	34	13	5	48	18	188144
2020	Canada Border Services Agency	13	32	33	15	7	45	22	7880
2020	Regions	11	30	34	17	8	41	25	3863
2020	Northern Ontario Region	11	30	34	18	7	41	25	361
2020	Northwestern District	14	26	29	22	9	40	31	88

Question 73. After my workday, I feel emotionally drained.
Survey year	Organization	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	11	20	38	21	9	31	31	187534
2020	Canada Border Services Agency	13	20	38	21	8	29	33	7837
2020	Regions	15	21	37	20	7	27	36	3846
2020	Northern Ontario Region	16	21	36	21	5	27	37	361
2020	Northwestern District	19	26	31	15	10	25	45	89

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	40	39	11	5	3	1	81	8	187949
2020	Canada Border Services Agency	30	41	14	9	6	1	72	15	7885
2020	Regions	25	42	14	11	8	1	67	19	3873
2020	Northern Ontario Region	27	41	14	11	7	0	68	18	360
2020	Northwestern District	20	44	13	12	11	0	64	23	88

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	32	14	10	6	3	70	16	187564
2020	Canada Border Services Agency	25	31	15	13	13	2	57	27	7864
2020	Regions	18	29	16	16	19	2	48	36	3862
2020	Northern Ontario Region	22	30	14	12	18	2	54	31	363
2020	Northwestern District	17	33	17	7	24	2	51	31	89

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	28	12	11	8	1	1	69	20	187730
2020	Canada Border Services Agency	31	27	12	14	15	1	0	59	29	7869
2020	Regions	23	27	12	16	21	1	0	51	37	3862
2020	Northern Ontario Region	28	23	9	14	24	1	1	52	39	360
2020	Northwestern District	20	27	6	16	27	2	1	49	45	89

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	27	13	4	4	3	1	79	8	187225
2020	Canada Border Services Agency	39	28	14	7	8	4	1	70	15	7849
2020	Regions	29	29	17	9	11	4	1	62	21	3853
2020	Northern Ontario Region	33	26	15	8	12	6	0	63	21	363
2020	Northwestern District	22	42	13	7	14	2	0	65	21	89

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	34	33	15	10	7	2	0	68	17	188058
2020	Canada Border Services Agency	25	30	17	14	13	2	0	55	28	7884
2020	Regions	17	27	18	17	19	2	0	45	37	3871
2020	Northern Ontario Region	20	24	17	15	22	1	0	45	38	362
2020	Northwestern District	12	24	17	17	28	0	1	36	46	89

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	39	39	10	8	3	0	78	12	188293
2020	Canada Border Services Agency	26	36	12	16	10	0	61	26	7893
2020	Regions	16	31	14	23	16	0	47	39	3878
2020	Northern Ontario Region	20	25	14	22	18	0	46	40	362
2020	Northwestern District	12	18	16	28	25	1	30	54	89

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	38	37	12	9	4	1	76	13	187495
2020	Canada Border Services Agency	25	34	15	15	10	0	59	26	7856
2020	Regions	17	31	16	19	15	0	49	35	3858
2020	Northern Ontario Region	23	29	18	17	14	0	52	30	362
2020	Northwestern District	18	25	13	20	24	1	43	44	89

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	35	37	17	6	3	1	1	74	9	186885
2020	Canada Border Services Agency	28	39	19	9	5	1	1	67	14	7836
2020	Regions	23	40	19	11	7	0	0	64	17	3852
2020	Northern Ontario Region	29	41	19	7	4	0	1	70	11	361
2020	Northwestern District	25	43	14	11	7	1	0	68	18	89

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	34	12	4	2	1	1	81	7	187583
2020	Canada Border Services Agency	34	35	16	7	6	1	1	71	13	7853
2020	Regions	25	36	19	9	8	1	1	63	18	3849
2020	Northern Ontario Region	34	32	15	10	7	0	2	67	17	359
2020	Northwestern District	30	31	13	15	9	1	1	62	24	89

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	65	18	6	1	1	7	3	92	2	187791
2020	Canada Border Services Agency	61	18	8	1	1	7	3	89	3	7869
2020	Regions	55	18	9	2	2	10	4	85	4	3861
2020	Northern Ontario Region	66	15	9	1	1	6	3	88	2	362
2020	Northwestern District	62	13	7	2	1	8	8	88	4	88

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	50	33	9	5	2	2	84	7	187455
2020	Canada Border Services Agency	39	35	12	7	5	2	76	12	7850
2020	Regions	33	36	14	9	7	1	70	17	3857
2020	Northern Ontario Region	34	37	13	8	7	1	72	15	359
2020	Northwestern District	24	38	22	8	8	1	62	16	88

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	50	29	9	7	5	1	0	80	12	187389
2020	Canada Border Services Agency	40	30	10	10	9	1	0	71	20	7852
2020	Regions	31	31	11	13	13	0	0	63	26	3861
2020	Northern Ontario Region	36	26	8	12	16	0	1	63	29	360
2020	Northwestern District	29	33	6	17	14	0	0	62	32	89

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	52	28	9	6	4	1	81	10	187701
2020	Canada Border Services Agency	38	28	11	10	11	1	67	22	7872
2020	Regions	27	28	13	14	18	0	55	32	3868
2020	Northern Ontario Region	32	24	11	17	16	0	56	32	363
2020	Northwestern District	25	25	9	19	23	1	49	42	89

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	23	47	13	12	3	1	1	71	15	44705
2020	Canada Border Services Agency	20	49	15	12	4	1	0	69	16	1628
2020	Regions	16	49	16	13	6	0	0	65	19	697
2020	Northern Ontario Region	20	52	17	10	2	0	0	72	11	64
2020	Northwestern District	12	58	18	12	0	0	0	70	12	17

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	89	11	44722
2020	Canada Border Services Agency	82	18	1627
2020	Regions	67	33	696
2020	Northern Ontario Region	77	23	64
2020	Northwestern District	64	36	17

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	20	35	18	18	8	56	26	41680
2020	Canada Border Services Agency	16	34	17	22	10	50	32	1377
2020	Regions	10	31	17	28	13	42	41	479
2020	Northern Ontario Region	10	23	21	29	17	33	46	50
2020	Northwestern District	0	14	10	57	19	14	76	11

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	9	91	187153
2020	Canada Border Services Agency	9	91	7855
2020	Regions	9	91	3853
2020	Northern Ontario Region	5	95	362
2020	Northwestern District	7	93	90

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	13	87	187417
2020	Canada Border Services Agency	16	84	7862
2020	Regions	19	81	3862
2020	Northern Ontario Region	20	80	361
2020	Northwestern District	32	68	90

Question 89. Were the requests for workplace accommodation measures related to a disability?
A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	50	50	24105
2020	Canada Border Services Agency	50	50	1246
2020	Regions	52	48	731
2020	Northern Ontario Region	40	60	73
2020	Northwestern District	50	50	30

Question 90. Were any workplace accommodation measures implemented?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	79	21	24104
2020	Canada Border Services Agency	78	22	1247
2020	Regions	78	22	732
2020	Northern Ontario Region	73	27	73
2020	Northwestern District	83	17	30

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	33	8	7	3	0	82	10	19149
2020	Canada Border Services Agency	43	34	8	9	5	1	77	14	977
2020	Regions	39	36	8	10	6	1	76	16	571
2020	Northern Ontario Region	39	34	7	10	10	0	74	19	53
2020	Northwestern District	48	32	4	4	12	0	80	16	25

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	48	30	9	5	3	2	3	82	8	187986
2020	Canada Border Services Agency	38	30	11	10	6	2	2	72	17	7885
2020	Regions	29	31	13	13	9	2	2	62	24	3872
2020	Northern Ontario Region	32	29	9	14	12	1	3	64	27	362
2020	Northwestern District	33	33	8	11	13	0	2	68	25	89

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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Yes (%)	No (%)	Not sure (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	29	50	20	1	63	37	188516
2020	Canada Border Services Agency	30	44	25	1	59	41	7902
2020	Regions	27	42	30	1	61	39	3880
2020	Northern Ontario Region	34	38	26	1	53	47	364
2020	Northwestern District	40	26	31	3	39	61	90

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year	Organization	Yes (%)	No (%)	Total responses
2020	Public Service	37	63	53712
2020	Canada Border Services Agency	53	47	2374
2020	Regions	57	43	1020
2020	Northern Ontario Region	53	47	125
2020	Northwestern District	54	46	37

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	11	20	17	20	26	1	4	34	49	53684
2020	Canada Border Services Agency	9	21	16	22	28	1	3	31	52	2374
2020	Regions	8	19	18	20	31	1	3	28	53	1020
2020	Northern Ontario Region	8	23	12	24	29	0	3	33	55	125
2020	Northwestern District	3	22	8	24	41	0	3	25	67	37

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	7	16	15	21	36	1	3	24	60	53711
2020	Canada Border Services Agency	7	18	15	20	31	1	7	27	56	2370
2020	Regions	7	17	18	18	32	2	7	25	55	1018
2020	Northern Ontario Region	7	17	17	23	27	2	7	27	55	124
2020	Northwestern District	5	22	14	24	32	0	3	28	58	37

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Most positive or least negative answers (%)	Least positive or most negative answers (%)	Total responses
2020	Public Service	45	18	12	7	6	2	10	71	15	188101
2020	Canada Border Services Agency	42	18	13	8	7	3	10	69	17	7875
2020	Regions	43	18	12	7	6	3	11	71	15	3867
2020	Northern Ontario Region	37	19	16	8	7	3	9	64	18	364
2020	Northwestern District	35	17	17	11	10	0	10	58	23	90

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Date modified:: 2019-03-01

2020 Public Service Employee Survey Results for Northwestern District

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I feel that my immediate supervisor supports my career goals.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Question 32. I have confidence in the senior management of my department or agency.

Question 33. Senior management in my department or agency makes effective and timely decisions.

Question 34. Essential information flows effectively from senior management to staff.

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Question 37. I feel that change is managed well in my department or agency.

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 41. My department or agency does a good job of supporting employee career development.

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 46. My department or agency implements activities and practices that support a diverse workplace.

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Question 49. Overall, my department or agency treats me with respect.

Question 50. I would recommend my department or agency as a great place to work.

Question 51. I am satisfied with my department or agency.

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 53. Do you intend to leave your current position in the next two years?

Question 54. Please indicate your reason for leaving.

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 56a. From whom did you experience harassment on the job? Co-workers

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 56g. From whom did you experience harassment on the job? Other

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack