2020 Public Service Employee Survey Results for All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office)

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 37 45 4 10 3 0 0 83 13 188350
2020 Administrative Tribunals Support Service of Canada 48 41 2 6 2 0 0 90 8 424
2020 Internal Services 54 40 2 3 1 0 0 94 4 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 53 39 4 4 0 0 0 92 4 24

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 76 17 3 2 1 0 1 94 3 187710
2020 Administrative Tribunals Support Service of Canada 81 13 4 0 1 0 0 95 2 425
2020 Internal Services 81 13 5 0 1 0 0 94 1 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 76 16 8 0 0 0 0 92 0 24

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 39 38 9 10 3 0 0 78 14 188104
2020 Administrative Tribunals Support Service of Canada 44 35 8 7 3 1 2 81 10 423
2020 Internal Services 56 30 8 3 3 0 0 85 7 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 45 37 8 6 4 0 0 82 10 24

Question 4. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 39 12 11 4 0 1 73 15 187496
2020 Administrative Tribunals Support Service of Canada 45 39 7 5 3 0 1 85 8 421
2020 Internal Services 45 40 10 1 3 0 1 86 4 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 37 47 12 0 4 0 0 84 4 24

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 36 9 7 3 0 0 81 10 186897
2020 Administrative Tribunals Support Service of Canada 50 35 8 3 1 1 1 87 5 423
2020 Internal Services 59 32 6 1 1 0 0 92 2 96
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 52 44 4 0 0 0 0 96 0 23

Question 6. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 31 10 8 5 0 0 77 13 187730
2020 Administrative Tribunals Support Service of Canada 60 25 5 7 3 0 1 86 9 421
2020 Internal Services 68 22 3 5 3 0 0 90 7 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 58 29 4 6 4 0 0 86 10 24

Question 7. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 40 38 11 7 4 0 0 78 11 188177
2020 Administrative Tribunals Support Service of Canada 49 35 9 4 2 0 0 84 6 423
2020 Internal Services 44 41 7 6 2 0 0 85 8 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 41 37 12 6 4 0 0 78 10 24

Question 8. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 36 14 10 7 0 0 69 17 188210
2020 Administrative Tribunals Support Service of Canada 46 36 11 3 3 0 0 83 7 425
2020 Internal Services 50 34 9 4 3 0 0 84 7 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 53 34 8 6 0 0 0 87 6 24

Question 9. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 41 11 9 3 0 0 76 13 187222
2020 Administrative Tribunals Support Service of Canada 47 40 8 3 2 0 0 87 5 423
2020 Internal Services 47 36 10 4 3 0 0 83 7 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 43 41 12 4 0 0 0 84 4 24

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 36 8 4 2 0 0 85 7 187373
2020 Administrative Tribunals Support Service of Canada 62 32 2 1 1 0 0 95 3 423
2020 Internal Services 65 30 3 1 1 0 0 95 2 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 64 33 4 0 0 0 0 96 0 24

Question 11. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 36 36 13 9 6 0 0 71 16 187805
2020 Administrative Tribunals Support Service of Canada 47 38 9 3 3 0 0 85 6 425
2020 Internal Services 51 33 8 7 2 0 0 84 8 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 58 25 8 10 0 0 0 82 10 24

Question 12. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 54 32 9 3 2 0 0 86 5 186823
2020 Administrative Tribunals Support Service of Canada 56 34 7 1 2 0 0 90 2 422
2020 Internal Services 59 30 8 2 1 0 0 89 3 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 54 34 8 4 0 0 0 88 4 24

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 34 37 13 10 6 0 0 71 16 187289
2020 Administrative Tribunals Support Service of Canada 49 36 7 4 3 0 0 86 7 423
2020 Internal Services 59 32 2 6 1 0 0 91 7 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 61 26 8 6 0 0 0 86 6 23

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 37 33 15 8 6 0 0 71 14 187895
2020 Administrative Tribunals Support Service of Canada 51 31 9 4 3 0 1 83 8 425
2020 Internal Services 56 29 11 2 2 0 0 85 4 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 50 38 12 0 0 0 0 88 0 24

Question 15. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 36 39 12 8 4 0 0 75 12 186744
2020 Administrative Tribunals Support Service of Canada 49 37 8 4 2 0 0 86 6 423
2020 Internal Services 54 32 9 4 1 0 0 87 4 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 54 28 12 6 0 0 0 82 6 24

Question 16. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 46 36 10 5 2 0 0 83 8 188122
2020 Administrative Tribunals Support Service of Canada 54 33 8 2 2 0 0 88 4 426
2020 Internal Services 59 29 7 3 2 0 0 88 5 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 62 24 4 6 4 0 0 86 10 24

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 37 32 16 8 5 0 1 70 13 187208
2020 Administrative Tribunals Support Service of Canada 41 29 19 6 5 0 0 70 11 424
2020 Internal Services 38 33 14 10 5 0 0 70 16 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 29 33 16 14 9 0 0 62 23 24

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 10 24 35 20 9 1 1 30 34 188088
2020 Administrative Tribunals Support Service of Canada 5 17 34 28 14 1 2 43 22 425
2020 Internal Services 4 23 38 21 13 0 1 34 27 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 9 16 42 20 13 0 0 33 25 24

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 8 15 26 29 19 2 2 50 23 187380
2020 Administrative Tribunals Support Service of Canada 2 9 16 39 26 4 4 71 12 424
2020 Internal Services 1 12 21 36 24 5 1 64 13 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 0 10 28 17 41 4 0 60 10 24

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 13 21 31 20 11 2 2 32 36 187586
2020 Administrative Tribunals Support Service of Canada 4 13 27 32 18 2 4 53 18 423
2020 Internal Services 6 21 27 30 12 1 2 43 29 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 5 17 20 41 18 0 0 58 22 23

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 7 14 30 29 17 1 2 48 21 187162
2020 Administrative Tribunals Support Service of Canada 3 7 27 36 23 0 3 61 11 422
2020 Internal Services 4 11 27 34 22 0 1 57 16 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 4 18 28 17 33 0 0 49 22 24

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 12 19 27 23 15 1 2 40 32 187650
2020 Administrative Tribunals Support Service of Canada 8 14 26 24 23 1 3 49 23 423
2020 Internal Services 14 16 30 21 19 0 1 40 30 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 14 24 24 13 25 0 0 37 39 24

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 8 14 24 27 19 4 3 50 24 187087
2020 Administrative Tribunals Support Service of Canada 3 9 24 29 27 5 4 61 13 424
2020 Internal Services 1 10 27 25 33 2 2 60 11 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 0 14 36 13 32 0 4 47 15 24

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 12 20 32 20 12 2 2 33 34 187395
2020 Administrative Tribunals Support Service of Canada 4 12 25 31 21 4 3 56 17 424
2020 Internal Services 4 13 34 26 20 3 1 47 17 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 4 12 28 25 25 6 0 52 18 24

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 7 17 36 26 12 1 1 39 25 187956
2020 Administrative Tribunals Support Service of Canada 4 12 31 31 19 1 2 51 16 424
2020 Internal Services 2 3 30 39 24 1 1 64 5 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 4 0 30 29 36 0 0 65 4 24
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My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 28 30 17 8 6 6 4 65 16 187998
2020 Administrative Tribunals Support Service of Canada 36 28 13 6 2 7 7 75 9 424
2020 Internal Services 44 27 11 7 1 4 7 79 8 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 45 25 8 10 0 8 4 80 11 24

Question 20. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 49 28 9 8 5 1 0 78 13 187747
2020 Administrative Tribunals Support Service of Canada 63 24 5 5 2 0 0 87 7 424
2020 Internal Services 72 18 5 2 3 0 0 90 5 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 49 21 16 9 6 0 0 70 14 24

Question 21. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 54 30 7 5 3 0 0 85 8 187251
2020 Administrative Tribunals Support Service of Canada 68 24 3 3 2 0 0 93 4 420
2020 Internal Services 72 22 2 4 1 0 0 94 4 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 62 25 8 6 0 0 0 86 6 24

Question 22. The people I work with value my ideas and opinions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 35 11 5 2 1 0 82 7 186700
2020 Administrative Tribunals Support Service of Canada 60 29 6 1 1 1 1 91 2 420
2020 Internal Services 62 29 7 1 1 0 0 91 2 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 49 33 12 6 0 0 0 82 6 24

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 24 11 4 4 6 3 79 9 188004
2020 Administrative Tribunals Support Service of Canada 57 20 6 3 3 5 6 86 6 426
2020 Internal Services 64 15 6 1 2 6 5 89 4 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 58 16 8 0 6 4 8 85 6 24
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 25 14 4 3 1 4 78 8 187985
2020 Administrative Tribunals Support Service of Canada 58 21 9 4 1 1 5 85 5 425
2020 Internal Services 68 21 6 2 0 0 3 92 2 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 59 28 8 0 0 0 4 92 0 24

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 46 30 11 7 5 1 1 77 12 187915
2020 Administrative Tribunals Support Service of Canada 56 27 8 4 2 0 1 85 6 424
2020 Internal Services 58 31 6 3 1 0 1 90 4 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 45 47 8 0 0 0 0 92 0 24

Question 26. I feel that my immediate supervisor supports my career goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 51 24 13 5 4 2 2 77 10 187690
2020 Administrative Tribunals Support Service of Canada 62 20 11 2 1 2 2 85 3 425
2020 Internal Services 68 18 10 2 0 1 1 88 2 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 62 22 16 0 0 0 0 84 0 24

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 49 30 10 6 4 1 1 80 10 188026
2020 Administrative Tribunals Support Service of Canada 59 26 8 3 3 1 0 86 6 423
2020 Internal Services 65 20 6 6 2 0 0 86 8 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 58 25 8 10 0 0 0 82 10 24

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 39 61 188363
2020 Administrative Tribunals Support Service of Canada 40 60 425
2020 Internal Services 44 56 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 38 62 23

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 52 17 9 3 3 5 12 83 7 188232
2020 Administrative Tribunals Support Service of Canada 66 11 7 2 0 3 10 89 2 425
2020 Internal Services 78 7 6 1 0 3 5 92 1 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 70 8 12 0 0 10 0 87 0 24

Question 30. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 56 25 9 5 4 0 0 82 9 188350
2020 Administrative Tribunals Support Service of Canada 71 17 6 5 1 0 0 88 6 425
2020 Internal Services 74 16 6 4 0 0 0 90 4 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 66 22 12 0 0 0 0 88 0 24
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Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 39 29 13 7 5 7 0 73 13 188297
2020 Administrative Tribunals Support Service of Canada 55 26 8 2 2 7 1 87 4 425
2020 Internal Services 53 27 10 4 2 4 0 83 6 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 58 25 12 6 0 0 0 83 6 24

Question 32. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 31 14 9 7 2 0 68 17 187817
2020 Administrative Tribunals Support Service of Canada 52 30 8 5 2 3 0 84 7 422
2020 Internal Services 50 27 10 7 4 1 0 78 11 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 49 29 16 6 0 0 0 78 6 24

Question 33. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 26 31 17 12 8 5 0 60 21 187771
2020 Administrative Tribunals Support Service of Canada 44 31 11 5 2 6 0 80 8 425
2020 Internal Services 41 35 10 6 5 2 0 78 12 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 45 29 16 10 0 0 0 74 10 24

Question 34. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 25 34 15 14 9 2 0 61 24 188175
2020 Administrative Tribunals Support Service of Canada 40 34 10 8 3 4 0 77 12 425
2020 Internal Services 39 33 11 9 6 1 0 73 16 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 29 41 12 13 6 0 0 70 18 24

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 41 21 12 5 5 12 4 74 12 188232
2020 Administrative Tribunals Support Service of Canada 64 21 9 3 1 2 0 87 4 425
2020 Internal Services 53 22 19 5 1 1 0 75 6 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 66 8 25 0 0 0 0 75 0 24
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My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 31 42 15 8 3 1 0 74 11 188081
2020 Administrative Tribunals Support Service of Canada 46 38 9 4 1 2 0 86 5 423
2020 Internal Services 47 36 7 7 1 2 0 85 8 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 54 34 8 4 0 0 0 88 4 24

Question 37. I feel that change is managed well in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 21 36 19 15 7 2 0 59 22 187137
2020 Administrative Tribunals Support Service of Canada 34 38 13 8 3 4 0 75 12 420
2020 Internal Services 33 35 13 10 6 2 0 70 17 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 37 29 16 9 6 4 0 69 15 24

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 36 13 8 5 3 1 73 13 187863
2020 Administrative Tribunals Support Service of Canada 42 36 9 6 2 4 1 82 8 421
2020 Internal Services 47 38 7 5 1 2 0 87 6 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 58 29 4 6 4 0 0 86 10 24

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 37 36 16 6 4 2 0 74 10 187519
2020 Administrative Tribunals Support Service of Canada 48 30 13 3 1 5 0 82 4 423
2020 Internal Services 47 35 11 1 1 4 0 86 2 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 53 29 12 0 0 6 0 87 0 24

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 24 25 18 12 10 9 2 55 25 187781
2020 Administrative Tribunals Support Service of Canada 33 24 14 6 5 13 5 69 13 424
2020 Internal Services 38 22 9 5 7 14 5 73 16 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 50 4 12 8 10 8 8 64 22 24

Question 41. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 27 33 17 12 8 3 0 61 21 187687
2020 Administrative Tribunals Support Service of Canada 44 34 11 5 4 3 0 80 8 425
2020 Internal Services 52 38 3 3 2 2 0 92 5 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 62 26 8 0 4 0 0 88 4 24

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 24 28 15 14 14 3 2 55 29 188227
2020 Administrative Tribunals Support Service of Canada 34 26 13 11 8 4 4 65 21 424
2020 Internal Services 39 26 10 12 8 2 3 68 22 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 49 21 12 14 4 0 0 70 18 24

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 51 23 13 6 4 1 4 77 10 188359
2020 Administrative Tribunals Support Service of Canada 54 20 11 6 3 1 5 79 9 426
2020 Internal Services 58 23 10 3 1 0 5 85 4 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 57 27 8 9 0 0 0 84 9 24

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 47 24 14 6 4 1 3 74 11 188093
2020 Administrative Tribunals Support Service of Canada 61 21 10 1 1 2 4 86 3 425
2020 Internal Services 67 23 5 2 0 1 2 93 2 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 70 22 4 4 0 0 0 92 4 24

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 74 9 5 2 3 3 4 89 5 187576
2020 Administrative Tribunals Support Service of Canada 79 6 5 1 1 2 5 92 3 426
2020 Internal Services 84 7 5 1 1 0 2 93 2 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 84 4 12 0 0 0 0 88 0 24

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 72 11 5 2 2 2 7 91 4 187772
2020 Administrative Tribunals Support Service of Canada 78 6 3 0 1 2 9 96 1 426
2020 Internal Services 86 6 1 0 0 0 7 99 0 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 96 0 4 0 0 0 0 96 0 24

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 24 41 18 9 4 4 0 68 14 187878
2020 Administrative Tribunals Support Service of Canada 39 42 11 4 1 3 0 83 5 425
2020 Internal Services 39 44 12 4 0 0 0 84 4 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 45 37 12 6 0 0 0 82 6 24

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 38 37 13 7 3 2 0 77 10 187243
2020 Administrative Tribunals Support Service of Canada 53 33 9 3 0 2 0 87 3 424
2020 Internal Services 54 32 9 2 0 2 1 88 2 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 58 24 12 6 0 0 0 82 6 24

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 41 34 13 5 3 4 1 78 8 187651
2020 Administrative Tribunals Support Service of Canada 47 30 10 3 2 6 1 83 6 425
2020 Internal Services 51 30 7 6 0 4 1 86 7 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 54 20 8 10 0 8 0 81 11 24

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 38 32 16 5 3 6 1 75 8 188080
2020 Administrative Tribunals Support Service of Canada 39 26 15 3 3 12 2 76 7 426
2020 Internal Services 41 27 9 6 1 14 2 81 8 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 45 16 8 4 4 22 0 79 11 24

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 44 30 11 5 4 4 2 79 10 187541
2020 Administrative Tribunals Support Service of Canada 50 29 7 4 2 5 4 86 6 422
2020 Internal Services 59 23 7 3 0 4 4 89 3 96
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 52 26 8 0 0 6 8 90 0 23

Question 49. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 53 31 8 4 3 0 0 85 7 187707
2020 Administrative Tribunals Support Service of Canada 70 24 3 2 1 0 0 94 2 423
2020 Internal Services 75 22 1 1 1 0 0 97 2 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 70 21 4 6 0 0 0 91 6 24

Question 50. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 44 31 13 7 5 0 0 75 12 187475
2020 Administrative Tribunals Support Service of Canada 59 24 9 4 2 1 1 85 6 421
2020 Internal Services 67 16 8 5 2 0 1 84 7 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 66 17 8 10 0 0 0 82 10 24

Question 51. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 42 33 13 7 5 0 0 75 12 186722
2020 Administrative Tribunals Support Service of Canada 58 29 8 3 2 0 0 87 5 420
2020 Internal Services 65 19 8 6 1 0 0 84 8 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 61 21 8 10 0 0 0 82 10 24

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 39 25 17 9 6 3 1 66 16 187915
2020 Administrative Tribunals Support Service of Canada 49 21 16 4 5 3 1 74 9 421
2020 Internal Services 58 17 15 3 3 4 0 78 7 96
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 62 12 16 0 4 6 0 79 5 24
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Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2020 Public Service 24 41 35 188494
2020 Administrative Tribunals Support Service of Canada 22 41 37 424
2020 Internal Services 26 41 33 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 9 65 26 24

Question 54. Please indicate your reason for leaving.
Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2020 Public Service 17 38 28 4 6 6 45796
2020 Administrative Tribunals Support Service of Canada 12 23 52 2 8 3 98
2020 Internal Services 15 8 70 0 7 0 26
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 11 89 188242
2020 Administrative Tribunals Support Service of Canada 8 92 425
2020 Internal Services 6 94 98

Question 56a. From whom did you experience harassment on the job? Co-workers
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 48 52 18665
2020 Administrative Tribunals Support Service of Canada 59 41 35

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 62 38 18665
2020 Administrative Tribunals Support Service of Canada 60 40 35

Question 56c. From whom did you experience harassment on the job? Individuals working for me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 18665

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 5 95 18665
2020 Administrative Tribunals Support Service of Canada 0 100 35

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 7 93 18665

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 18665
2020 Administrative Tribunals Support Service of Canada 0 100 35

Question 56g. From whom did you experience harassment on the job? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 18665

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 39 61 18664
2020 Administrative Tribunals Support Service of Canada 48 52 35

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 41 59 18664
2020 Administrative Tribunals Support Service of Canada 54 46 35

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 47 53 18664
2020 Administrative Tribunals Support Service of Canada 31 69 35

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 43 57 18664
2020 Administrative Tribunals Support Service of Canada 41 59 35

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 33 67 18664
2020 Administrative Tribunals Support Service of Canada 46 54 35

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 54 46 18664
2020 Administrative Tribunals Support Service of Canada 73 27 35

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 38 62 18664
2020 Administrative Tribunals Support Service of Canada 35 65 35

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 2 98 18664

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 18664

Question 57j. Please indicate the nature of the harassment you experienced. Threat
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 18664

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 52 48 18664
2020 Administrative Tribunals Support Service of Canada 41 59 35

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 25 75 18664
2020 Administrative Tribunals Support Service of Canada 25 75 35

Question 57m. Please indicate the nature of the harassment you experienced. Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 16 84 18664
2020 Administrative Tribunals Support Service of Canada 26 74 35

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 51 49 18666
2020 Administrative Tribunals Support Service of Canada 66 34 35

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 27 73 18666
2020 Administrative Tribunals Support Service of Canada 43 57 35

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 18666

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 20 80 18666

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 11 89 18666

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 18666

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 18666
2020 Administrative Tribunals Support Service of Canada 14 86 35

Question 58h. What action(s) did you take to address the harassment you experienced? Other.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 11 89 18666

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 27 73 18666
2020 Administrative Tribunals Support Service of Canada 19 81 35

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 11 89 17329

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 18 82 17329

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 17329

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 7 93 17329

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 10 90 17329

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 17329

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 17329

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 17329

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 14 86 17329

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 32 68 17329

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 10 90 17329

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 49 51 17329

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 2 98 17329

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 57 43 17329

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 17329

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 14 86 17329

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 20 17 17 7 6 27 7 56 19 188041
2020 Administrative Tribunals Support Service of Canada 25 12 10 4 3 36 11 69 13 425
2020 Internal Services 33 15 8 2 5 29 8 76 12 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 37 9 8 6 9 20 12 67 21 24

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 29 15 6 5 8 1 71 12 187964
2020 Administrative Tribunals Support Service of Canada 44 23 13 4 2 13 2 78 6 425
2020 Internal Services 52 20 11 2 3 11 0 81 6 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 58 8 16 6 4 8 0 71 11 24
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 7 93 188014
2020 Administrative Tribunals Support Service of Canada 4 96 426
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 0 100 24

Question 63a. From whom did you experience discrimination on the job? Co-workers
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 36 64 12247
2020 Administrative Tribunals Support Service of Canada 43 57 18

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 77 23 12247

Question 63c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 5 95 12247

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 3 97 12247
2020 Administrative Tribunals Support Service of Canada 0 100 18

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 12247

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 12247
2020 Administrative Tribunals Support Service of Canada 0 100 18

Question 63g. From whom did you experience discrimination on the job? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 12247

Question 64a. Please indicate the type of discrimination you experienced. Race
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 28 72 12245
2020 Administrative Tribunals Support Service of Canada 32 68 18

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 20 80 12245
2020 Administrative Tribunals Support Service of Canada 28 72 18

Question 64c. Please indicate the type of discrimination you experienced. Colour
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 17 83 12245

Question 64d. Please indicate the type of discrimination you experienced. Religion
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 6 94 12245

Question 64e. Please indicate the type of discrimination you experienced. Age
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 26 74 12245

Question 64f. Please indicate the type of discrimination you experienced. Sex
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 27 73 12245
2020 Administrative Tribunals Support Service of Canada 33 67 18

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 12245

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 2 98 12245

Question 64i. Please indicate the type of discrimination you experienced. Marital status
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 8 92 12245

Question 64j. Please indicate the type of discrimination you experienced. Family status
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 18 82 12245

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 1 99 12245

Question 64l. Please indicate the type of discrimination you experienced. Disability
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 16 84 12245

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 0 100 12245
2020 Administrative Tribunals Support Service of Canada 0 100 18

Question 64n. Please indicate the type of discrimination you experienced. Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 18 82 12245

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 30 70 12247
2020 Administrative Tribunals Support Service of Canada 49 51 18

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 14 86 12247
2020 Administrative Tribunals Support Service of Canada 31 69 18

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 5 95 12247

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 17 83 12247

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 5 95 12247

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 6 94 12247

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 12247

Question 65h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 12247

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 48 52 12247
2020 Administrative Tribunals Support Service of Canada 34 66 18

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 5 95 11497

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 15 85 11497

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 11497

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 3 97 11497

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 3 97 11497

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 11497

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 7 93 11497

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 11497

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 11 89 11497

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 28 72 11497

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 11497

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 46 54 11497

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 2 98 11497

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 63 37 11497

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 4 96 11497

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 11497

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 22 17 18 4 4 29 6 60 12 187795
2020 Administrative Tribunals Support Service of Canada 24 13 12 2 1 38 10 71 6 426
2020 Internal Services 31 17 12 0 0 34 6 80 0 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 37 9 16 0 0 30 8 73 0 24

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 36 30 16 4 3 9 1 73 9 187913
2020 Administrative Tribunals Support Service of Canada 45 21 16 2 1 14 1 78 3 424
2020 Internal Services 53 19 14 0 0 13 1 83 0 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 58 4 25 0 0 14 0 71 0 24

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 2 6 21 17 39 12 1 10 66 3416
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 34 25 18 11 11 0 1 60 22 188246
2020 Administrative Tribunals Support Service of Canada 38 24 15 9 11 0 4 64 20 425
2020 Internal Services 42 22 12 8 10 0 5 67 20 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 50 25 8 0 9 0 8 82 10 24

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 28 19 10 9 0 1 62 19 187765
2020 Administrative Tribunals Support Service of Canada 49 26 16 6 2 0 1 76 8 424
2020 Internal Services 54 23 13 8 2 0 0 77 11 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 57 25 8 4 6 0 0 82 10 24

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 21 27 25 15 11 0 1 48 26 188096
2020 Administrative Tribunals Support Service of Canada 20 27 26 16 10 0 0 47 26 424
2020 Internal Services 16 32 27 18 7 0 0 48 25 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 16 29 25 22 9 0 0 45 31 24

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 31 29 20 11 7 0 2 61 18 187628
2020 Administrative Tribunals Support Service of Canada 35 32 18 10 4 0 1 68 14 422
2020 Internal Services 31 39 14 13 3 0 0 70 16 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 41 29 16 14 0 0 0 70 14 24

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 27 24 21 14 12 1 1 52 26 187371
2020 Administrative Tribunals Support Service of Canada 28 28 20 13 10 1 1 57 23 422
2020 Internal Services 23 31 23 12 10 0 1 54 22 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 20 37 20 14 9 0 0 58 23 24

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 23 13 7 5 0 4 74 13 187251
2020 Administrative Tribunals Support Service of Canada 47 26 12 7 6 0 2 74 13 423
2020 Internal Services 47 26 13 7 6 0 1 74 13 96
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 49 25 8 6 13 0 0 74 19 24

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 30 27 21 12 10 0 1 58 21 187793
2020 Administrative Tribunals Support Service of Canada 36 29 18 9 8 0 0 65 17 425
2020 Internal Services 41 35 14 4 6 0 0 76 10 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 45 31 12 4 9 0 0 75 13 24

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 23 18 10 9 0 6 60 21 187713
2020 Administrative Tribunals Support Service of Canada 33 23 18 9 9 0 8 61 20 422
2020 Internal Services 37 25 21 6 4 0 7 66 11 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 33 39 16 4 4 0 4 74 9 24

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 33 19 8 5 1 1 68 13 187500
2020 Administrative Tribunals Support Service of Canada 48 28 16 4 1 1 1 78 6 425
2020 Internal Services 44 36 13 2 3 0 2 81 5 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 45 29 16 6 4 0 0 74 10 24

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 26 32 22 12 7 1 1 59 19 187397
2020 Administrative Tribunals Support Service of Canada 36 35 17 9 3 0 1 71 12 423
2020 Internal Services 29 34 25 7 4 0 0 63 12 96
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 29 29 24 4 14 0 0 58 18 24

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 31 19 10 6 0 1 65 16 187439
2020 Administrative Tribunals Support Service of Canada 49 29 12 7 2 0 1 79 9 425
2020 Internal Services 41 33 17 8 2 0 0 73 10 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 45 37 4 10 4 0 0 82 14 24

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 26 14 8 6 1 1 72 14 187021
2020 Administrative Tribunals Support Service of Canada 60 22 10 4 2 1 1 84 6 425
2020 Internal Services 60 24 7 6 3 0 0 84 9 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 70 18 8 4 0 0 0 88 4 24

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 30 30 21 11 6 0 1 61 17 187621
2020 Administrative Tribunals Support Service of Canada 31 35 20 9 4 0 0 66 14 426
2020 Internal Services 35 41 16 5 3 0 0 76 8 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 40 43 16 0 0 0 0 84 0 24

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 28 31 22 12 8 0 1 59 19 187551
2020 Administrative Tribunals Support Service of Canada 42 32 14 8 3 0 0 74 11 426
2020 Internal Services 45 33 10 8 3 1 0 79 11 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 44 44 4 4 4 0 0 88 9 24

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 28 14 5 3 0 1 77 9 186877
2020 Administrative Tribunals Support Service of Canada 53 27 12 3 3 0 2 82 6 425
2020 Internal Services 63 21 10 2 2 1 1 85 4 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 70 22 4 4 0 0 0 92 4 24

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 33 35 20 8 4 0 0 68 13 187065
2020 Administrative Tribunals Support Service of Canada 35 39 17 7 2 0 1 75 8 424
2020 Internal Services 48 40 10 2 0 0 0 88 2 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 52 40 4 4 0 0 0 92 4 24

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 68 17 7 2 2 1 4 89 4 186977
2020 Administrative Tribunals Support Service of Canada 74 15 4 1 1 1 5 94 2 425
2020 Internal Services 72 15 3 1 0 1 7 96 1 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 82 9 4 0 0 0 6 96 0 24

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 76 10 5 3 3 1 3 89 6 186882
2020 Administrative Tribunals Support Service of Canada 83 6 3 1 2 0 3 94 3 422
2020 Internal Services 83 7 2 2 1 1 3 95 3 96
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 87 4 4 0 0 0 6 96 0 24

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 67 20 7 3 2 0 2 89 4 186557
2020 Administrative Tribunals Support Service of Canada 73 17 6 1 1 0 2 92 2 425
2020 Internal Services 75 14 6 1 0 1 2 93 1 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 86 0 8 0 0 0 6 92 0 24

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 66 16 8 4 4 0 1 84 9 186974
2020 Administrative Tribunals Support Service of Canada 74 13 7 4 2 0 1 88 5 425
2020 Internal Services 71 14 6 5 2 0 1 86 7 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 74 13 8 6 0 0 0 86 6 24

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 61 11 4 2 1 0 21 91 3 187272
2020 Administrative Tribunals Support Service of Canada 67 7 5 1 1 0 18 91 3 425
2020 Internal Services 70 10 5 0 0 0 15 94 0 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 57 16 8 0 0 0 19 90 0 24

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 68 18 7 2 1 0 3 89 4 187971
2020 Administrative Tribunals Support Service of Canada 73 14 5 1 1 0 5 92 2 426
2020 Internal Services 80 10 6 1 0 0 2 93 1 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 62 17 16 0 0 0 6 83 0 24

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 68 16 7 4 4 0 2 86 8 188032
2020 Administrative Tribunals Support Service of Canada 75 13 5 3 2 0 2 89 6 425
2020 Internal Services 74 16 5 1 2 1 1 92 3 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 78 10 12 0 0 0 0 88 0 24

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 46 30 15 5 3 0 1 77 8 188018
2020 Administrative Tribunals Support Service of Canada 49 28 17 4 2 0 1 77 6 425
2020 Internal Services 56 24 14 2 1 0 2 82 3 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 57 25 12 0 0 0 6 87 0 24

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 27 40 22 7 4 0 0 67 11 188168
2020 Administrative Tribunals Support Service of Canada 31 42 19 5 2 0 0 74 7 426
2020 Internal Services 38 45 12 3 2 0 0 83 5 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 45 34 17 4 0 0 0 78 4 24

Question 72. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 14 33 34 13 5 0 0 48 18 188144
2020 Administrative Tribunals Support Service of Canada 18 33 35 10 3 0 0 51 14 426
2020 Internal Services 23 39 25 9 4 0 0 62 13 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 20 41 24 6 9 0 0 62 14 24

Question 73. After my workday, I feel emotionally drained.
Survey year Organization Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 11 20 38 21 9 0 0 31 31 187534
2020 Administrative Tribunals Support Service of Canada 9 14 41 23 13 0 0 36 23 422
2020 Internal Services 7 15 37 23 18 0 0 41 22 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 4 19 25 28 24 0 0 52 23 24

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 40 39 11 5 3 1 0 81 8 187949
2020 Administrative Tribunals Support Service of Canada 52 35 6 3 1 2 1 89 5 425
2020 Internal Services 60 29 5 3 2 1 0 90 5 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 62 26 8 4 0 0 0 88 4 24

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 32 14 10 6 3 0 70 16 187564
2020 Administrative Tribunals Support Service of Canada 51 30 10 4 2 2 0 82 7 425
2020 Internal Services 57 20 13 3 5 1 0 78 8 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 62 20 12 0 6 0 0 82 6 24

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 39 28 12 11 8 1 1 69 20 187730
2020 Administrative Tribunals Support Service of Canada 50 26 9 7 5 2 1 79 12 421
2020 Internal Services 61 23 8 3 3 1 1 86 6 96
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 58 24 4 6 4 0 4 86 10 24

Question 77. My immediate supervisor supports my mental health and well-being.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 27 13 4 4 3 1 79 8 187225
2020 Administrative Tribunals Support Service of Canada 61 24 8 3 2 2 1 87 5 425
2020 Internal Services 77 16 4 1 1 1 0 94 2 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 74 12 4 4 0 6 0 92 5 24

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 34 33 15 10 7 2 0 68 17 188058
2020 Administrative Tribunals Support Service of Canada 49 32 10 4 3 1 1 82 8 426
2020 Internal Services 57 29 7 3 3 1 0 87 7 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 49 29 8 6 4 4 0 82 10 24

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 39 39 10 8 3 0 0 78 12 188293
2020 Administrative Tribunals Support Service of Canada 53 34 7 5 0 2 0 88 5 424
2020 Internal Services 61 32 4 1 1 1 0 94 2 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 67 25 8 0 0 0 0 92 0 24

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 38 37 12 9 4 1 0 76 13 187495
2020 Administrative Tribunals Support Service of Canada 52 32 7 6 2 2 0 86 8 419
2020 Internal Services 61 29 7 1 2 0 0 90 3 96
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 68 23 8 0 0 0 0 92 0 23

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 35 37 17 6 3 1 1 74 9 186885
2020 Administrative Tribunals Support Service of Canada 53 29 12 3 1 2 1 84 4 422
2020 Internal Services 68 21 6 1 1 1 1 92 2 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 71 21 8 0 0 0 0 92 0 24

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 34 12 4 2 1 1 81 7 187583
2020 Administrative Tribunals Support Service of Canada 61 25 7 2 1 2 1 89 4 424
2020 Internal Services 70 20 5 1 1 1 1 93 2 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 70 16 8 0 0 0 6 92 0 24

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 65 18 6 1 1 7 3 92 2 187791
2020 Administrative Tribunals Support Service of Canada 83 14 1 0 0 2 0 99 0 423
2020 Internal Services 84 10 3 0 0 3 0 97 0 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 80 12 8 0 0 0 0 92 0 24

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 50 33 9 5 2 2 0 84 7 187455
2020 Administrative Tribunals Support Service of Canada 64 26 6 3 1 1 0 91 3 423
2020 Internal Services 74 20 4 2 0 0 0 94 2 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 72 25 4 0 0 0 0 96 0 24

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 50 29 9 7 5 1 0 80 12 187389
2020 Administrative Tribunals Support Service of Canada 61 25 6 4 2 1 0 87 7 425
2020 Internal Services 69 21 3 5 2 0 0 91 7 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 70 16 4 10 0 0 0 86 10 24

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 52 28 9 6 4 1 0 81 10 187701
2020 Administrative Tribunals Support Service of Canada 66 24 7 1 1 1 0 91 2 425
2020 Internal Services 72 20 4 1 1 2 0 94 2 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 66 22 4 4 0 4 0 92 5 24

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 23 47 13 12 3 1 1 71 15 44705
2020 Administrative Tribunals Support Service of Canada 36 41 12 11 0 0 1 77 11 95
2020 Internal Services 42 46 6 6 0 0 0 88 6 33

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 89 11 44722
2020 Administrative Tribunals Support Service of Canada 96 4 95
2020 Internal Services 93 7 33

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 20 35 18 18 8 0 0 56 26 41680
2020 Administrative Tribunals Support Service of Canada 33 27 20 15 5 0 0 60 20 91
2020 Internal Services 26 34 20 20 0 0 0 60 20 31
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 9 91 187153
2020 Administrative Tribunals Support Service of Canada 6 94 421
2020 Internal Services 4 96 97
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 0 100 23

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 13 87 187417
2020 Administrative Tribunals Support Service of Canada 10 90 422
2020 Internal Services 10 90 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 4 96 24

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 50 50 24105
2020 Administrative Tribunals Support Service of Canada 40 60 43
2020 Internal Services 41 59 10

Question 90. Were any workplace accommodation measures implemented?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 79 21 24104
2020 Administrative Tribunals Support Service of Canada 72 28 43
2020 Internal Services 90 10 10

Question 91. I am satisfied with the workplace accommodation measures that were implemented.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 33 8 7 3 0 0 82 10 19149
2020 Administrative Tribunals Support Service of Canada 67 16 6 8 3 0 0 83 11 31

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 48 30 9 5 3 2 3 82 8 187986
2020 Administrative Tribunals Support Service of Canada 59 26 7 2 0 3 3 90 2 423
2020 Internal Services 67 24 3 1 0 3 1 96 1 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 66 25 4 0 0 0 4 95 0 24
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Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Yes
(%)		 No
(%)		 Not sure
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 29 50 20 1 63 37 188516
2020 Administrative Tribunals Support Service of Canada 18 62 19 1 78 22 425
2020 Internal Services 25 63 11 1 72 28 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 19 58 20 4 76 24 24

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2020 Public Service 37 63 53712
2020 Administrative Tribunals Support Service of Canada 58 42 74
2020 Internal Services 45 55 24

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 11 20 17 20 26 1 4 34 49 53684
2020 Administrative Tribunals Support Service of Canada 34 22 16 12 10 0 6 60 24 74
2020 Internal Services 37 28 20 0 10 0 4 69 10 24

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 7 16 15 21 36 1 3 24 60 53711
2020 Administrative Tribunals Support Service of Canada 13 18 20 10 24 0 15 36 40 73
2020 Internal Services 13 20 16 12 21 0 18 40 40 24

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Most positive or least negative answers
(%)		 Least positive or most negative answers
(%)		 Total responses
2020 Public Service 45 18 12 7 6 2 10 71 15 188101
2020 Administrative Tribunals Support Service of Canada 43 19 12 7 5 3 12 73 13 424
2020 Internal Services 43 20 14 9 7 0 6 67 18 98
2020 All other Internal Services Directorates (Information Services and Solutions Team, Chief Administrator's Office) 61 8 13 0 10 0 8 75 11 24
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