2022 Public Service Employee Survey Results for Employment and Social Development Canada

• Results for the Department or Agency
• Results for the Department or Agency by Demographic Characteristics

Organizational Structure

• Service Canada Regions
  • Atlantic Region
    • Benefits Delivery Services - Atlantic
      • Benefits Delivery Services - Business Expertise - Atlantic
      • Benefits Delivery Services - Call Centre (Apprenticeship Grants and Employer Contact Centre) - Atlantic
      • Benefits Delivery Services - Call Centre (Employment Insurance - Bathurst) - Atlantic
      • Benefits Delivery Services - Call Centre (Employment Insurance - St. John's) - Atlantic
      • Benefits Delivery Services - Call Centre (Pensions) - Atlantic
      • Benefits Delivery Services - Canada Pension Plan - Atlantic
      • Benefits Delivery Services - Canada Pension Plan - Disability - Atlantic
      • Benefits Delivery Services - Employment Insurance - Claims Prep and Level 2 - Atlantic
      • Benefits Delivery Services - Employment Insurance - Level 1 - Atlantic
      • Benefits Delivery Services - Old Age Security - Atlantic
    • Citizen Services - Atlantic
      • Business Expertise - Atlantic
      • Citizen Services - New Brunswick
      • Citizen Services - NewfoundLand/Labrador (NL/LAB)
      • Citizen Services - Nova Scotia
      • Citizen Services - Prince Edward Island
    • Integrity and National Services - Atlantic
      • Integrity and National Services - Business Expertise
      • Integrity and National Services - National Services - Atlantic
      • Integrity and National Services - Regional Integrity, Employment Insurance
      • Integrity and National Services - Regional Integrity, Pensions
      • Integrity and National Services - Regional Integrity, Temporary Foreign Worker
    • Program Delivery - Atlantic
      • Program Deliver-BE
      • Program Deliver/EMP
    • Strategic Services / Assistant Deputy Minister's Office - Atlantic
      • Planning, Accountability, Strategic Analysis and Corporate Support
      • Special Projects
  • Ontario Region
    • Benefits Delivery Services - Ontario
      • Benefits Delivery Services - Business Expertise - Ontario
      • Benefits Delivery Services - Call Centres - Ontario
      • Benefits Delivery Services - Canada Pension Plan and Old Age Security - Ontario
      • Benefits Delivery Services - Employment Insurance - Ontario
    • Citizen Services Branch - Ontario
      • Citizen Services - Business Expertise - Ontario
      • Citizen Services – Service Canada - Ontario
      • Citizen Services - Passport- Ontario - Ontario
    • Integrity Services - Ontario
      • Integrity Services - Business Expertise - Ontario
      • Integrity Services - Operations - Ontario
    • Management Services
    • Program Delivery - Ontario
      • Program Delivery - Business Expertise - Ontario
      • Program Delivery - Community Based Delivery - Ontario
      • Program Delivery - Network Based Delivery - Ontario
      • Program Delivery - Temporary Foreign Worker - Ontario
    • Strategic Services / Assistant Deputy Minister's Office (ADMO) - Ontario
      • Labour Market and Socio-economic Information Directorate - Ontario
      • Strategic Policy, Relationships and Corporate Affairs - Ontario
  • Quebec Region
    • Benefits Delivery Services - Quebec
      • Benefits Delivery Services - Business Expertise - Quebec
      • Benefits Delivery Services - Call Centres - Quebec
      • Benefits Delivery Services - Canada Pension Plan and Old Age Security - Quebec
      • Benefits Delivery Services - Employment Insurance - Quebec
    • Citizen Services Branch - Quebec
      • Citizen Services - Business Expertise - Including Passeport - Quebec
      • Citizen Services - Call Centre (Passport) - Quebec
      • Citizen Services - Citizen Services - Quebec
      • Citizen Services - In-person Offices (Passport) - Quebec
      • Citizen Services - Printing Centre (Passport) - Quebec
      • Citizen Services - Processing Centre (Passport) - Quebec
    • Integrity Services - Quebec
      • Integrity Services - Business Expertise / Internal Integrity and Security / Office of the Executive Director
      • Integrity Services - Operations – Group 1
      • Integrity Services - Operations – Group 2 and Group 3
    • Program Branch - Quebec
      • Program Branch - Business Expertise - Quebec
      • Program delivery - TFWP - Québec
      • Program Delivery - CSJ, NHSP, WS - Québec
    • Strategic Services - Quebec / Assistant Deputy Minister's Office (ADMO) - Quebec
      • Strategic Services - Communications and Ministerial Affairs Directorate
      • Strategic Services - Labour Market Analysis Directorate
      • Strategic Services - Planning, Accountability and Strategic Advice Directorate
      • Strategic Services - Regional Management Services
  • Western Canada and Territories Region
    • Strategic Services Branch and Assistant Deputy Minister's Office - Western Canada and Territories
      • Strategic Services Branch and Assistant Deputy Minister's Office - Communications - Western Canada and Territories
      • Strategic Services Branch and Assistant Deputy Minister's Office - Labour Market and Socio-economic Information and Planning Accountability and Strategic Analysis - Western Canada and Territories
      • Strategic Services Branch and Assistant Deputy Minister's Office - Regional Management Services - Western Canada and Territories
    • Benefits Delivery Services - Western Canada and Territories
      • Benefits Delivery Services - Business Expertise - Western Canada and Territories
      • Benefits Delivery Services - EI Operations - Western Canada and Territories
      • Benefits Delivery Services - Employer Contact Centre - Western Canada and Territories
      • Benefits Delivery Services - Call Centres - Employment Insurance - Western Canada and Territories
      • Benefits Delivery Services - Specialized Processing - Western Canada and Territories
      • Benefits Delivery Services - Call Centres - Pensions - Western Canada and Territories
      • Benefits Delivery Services - International Operations - Western Canada and Territories
      • Benefits Delivery Services - Old Age Security - Western Canada and Territories
      • Benefits Delivery Services - File Management Centre - Western Canada and Territories
      • Benefits Delivery Services - Foundational Services - Western Canada and Territories
      • Benefits Delivery Services - Canada Pension Plan - Operations - Western Canada and Territories
      • Benefits Delivery Services - Canada Pension Plan - Disability - Medical Adjudicators and Operations - Western Canada and Territories
      • Benefits Delivery Services - Canada Pension Plan - Disability - Non Medical - Processing - Western Canada and Territories
    • Citizen Services - Western Canada and Territories
      • Citizen Services - Business Expertise - Western Canada and Territories
      • Citizen Services - Passports - PDOC and Modernization - Western Canada and Territories
      • Citizen Services - Southern Alberta and East Kootenays - Western Canada and Territories
      • Citizen Services - Lower Mainland - Vancouver West - Western Canada and Territories
      • Citizen Services - Edmonton - Western Canada and Territories
      • Citizen Services - Lower Mainland - Vancouver East - Western Canada and Territories
      • Citizen Services - Winnipeg and Southeast Manitoba - Western Canada and Territories
      • Citizen Services - Vancouver Island and Coastal BC - Western Canada and Territories
      • Citizen Services - Greater Interior and Northern BC - Western Canada and Territories
      • Citizen Services - Southern Saskatchewan - Western Canada and Territories
      • Citizen Services - Central and Northern Saskatchewan - Western Canada and Territories
    • Integrity Services - Western Canada and Territories
      • Integrity Services - Business Expertise - Western Canada and Territories
      • Integrity Services - Operations - Employment Insurance - Western Canada and Territories
      • Integrity Services - Operations - Temporary Foreign Worker - Western Canada and Territories
      • Integrity Services - Operations - Enforcement - Adjudication - Western Canada and Territories
      • Integrity Services - IIS - REOC - OWM - Western Canada and Territories
    • Program Delivery - Western Canada and Territories
      • Program Delivery - Business Expertise - Western Canada and Territories
      • Program Delivery - Indigenous Program Delivery - Western Canada and Territories
      • Program Delivery - Labour Market and Social Development Programs - Western Canada and Territories
      • Program Delivery - Temporary Foreign Worker - Western Canada and Territories
• Service Canada - Enabling Branches
  • Benefits and Integrated Services Branch
    • Call Centres
    • Individual Payments and On-Demand Services
    • Integrated Services Management / Senior Assistant Deputy Minister's Office
    • Program and Services Oversight - Canada Pension Plan and Old Age Security (CPP & OAS)
    • Program and Services Oversight - Employment Insurance (EI) Benefits Processing
    • Strategic Directions Directorate
  • Citizen Service Branch
    • Digital Service
    • In-Person Operations and Strategies Directorate
    • Partnerships Development and Management Directorate
    • Strategic Directions Directorate / Assistant Deputy Minister's Office
  • Integrity Services Branch
    • Identity Policy and Programs
    • Integrity Operations
    • Integrity Strategic Directions / Assistant Deputy Minister's Office
    • Internal Integrity and Security
  • Program Operations Branch
    • Disability and Seniors
    • Indigenous and families children and social development
    • National Grants and Contributions Delivery Centre
    • Strategic Directions / Assistant Deputy Minister's Office
    • Workforce development and youth
  • Temporary Foreign Workers Program
    • Compliance Operations
    • Program Policy, Work Protocol and Stakeholder Relations / Branch Management Services / Assistant Deputy Minister's Office
    • Program Operations
  • Transformation Management Branch
    • Benefits Delivery Modernization [BDM]
    • Major Project Execution (MPE)
• Labour Program
  • Compliance, Operations and Program Development
    • Federal Programs Directorate
    • Regional Operations and Compliance Directorate / Assistant Deputy Minister's Office
    • Workplace Directorate
  • Policy, Dispute Resolution, and International Affairs
    • Federal Mediation and Conciliation Service
    • International and Intergovernmental Labour Affairs
    • Strategic Policy, Analysis and Workplace Information Directorate / Senior Assistant Deputy Minister's Office
  • Strategic Integration and Governance (SIG) / Deputy Minister of Labour
• Employment and Social Development
  • Deputy Minister's Offices (ESD) & Commissioner's offices
  • Chief Financial Officer Branch
    • Business Management Services Directorate / Office of Chief Financial Officer
    • Financial Management Advisory Services / Office of Deputy Chief Financial Officer
    • Integrated Corporate Accounting and Accountability Directorate
    • Investment, Procurement and Project Management
    • MyEMS (SAP) Centre of Expertise
    • Real Property, Change Management and Regional Services
  • Corporate Secretariat
    • Business Management and Executive Committees Division / Ministerial Services Division / Parliamentary Affairs Division
    • Privacy Management Division
  • Human Resources Services Branch
    • Accessibility Office & College@ESDC
    • Compensation Directorate
    • Strategic Directions and Management Services / Assistant Deputy Minister's Office / HR Council
    • Workforce Management Directorate
    • Workplace Management Directorate
  • Income Security and Social Development Branch
    • Accessible Canada Directorate
    • Canada Pension Plan Disability
    • Office for Disability Issues / Disability Adjudication Policy
    • Seniors and Pensions Policy Secretariat
    • Social Innovation and Community Development
    • Strategic Integration, Planning and Accountability / Assistant Deputy Ministers' offices
  • Innovation, Information and Technology Branch
    • Branch Operations and Planning / Office of the Chief Information Officer / Office of Indigenous Initiatives
    • Business Operations Sustainability
    • Business Solutions and Information Management / Benefits Delivery Modernization Technology Platform
    • Business Solutions and Innovation
    • Enterprise Digital Solutions
    • Enterprise Operations
    • Pensions Solutions
    • Strategy, Architecture and Business Relations
  • Internal Audit and Enterprise Risk Management Branch
  • Legal Services Unit
  • Learning Branch
    • Canada Education Savings Program
    • Canada Student Financial Assistance program
    • Learning Policy and Services Directorate / Assistant Deputy Minister's Office
    • Youth Services and Learning
  • Public Affairs and Stakeholder Relations Branch
    • Employment Communications Directorate
    • Labour, Seniors and Social Development Communications Directorate / Assistant Deputy Minister's Office / Branch Management Services
    • Strategic Communications and Stakeholders Relations Directorate
  • Policy Horizons Canada
  • Skills and Employment Branch
    • Apprenticeship and Sectoral Initiatives
    • Employment Insurance Policy
    • Employment Program Policy and Design
    • Indigenous Affairs
    • Labour Market Information
    • Strategic Integration and Corporate Affairs / Office of the Senior Assistant Deputy Minister / Office of the Associate Assistant Deputy Minister / Policy Community Partnership Office
    • Youth and Skills Innovation
  • Strategic and Service Policy Branch
    • Chief data Office
    • Corporate Planning & Management / Innovation Lab / Office of the Senior Assistant Deputy Minister / Office of the Associate Assistant Deputy Minister
    • Economic Policy
    • Evaluation
    • Federal Secretariat on Early Learning Child Care
    • Intergovernmental Affairs
    • Service Policy and Strategy
    • Social Policy / Indigenous Early Learning and Child Care Transformation Secretariat
    • Strategic and Horizontal Policy