2022 Public Service Employee Survey Results for Financial Consumer Agency of Canada

Question 1. I have the tools, technology and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... too many approval stages.

Question 18c. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18d. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18e. I feel that the quality of my work suffers because of... high staff turnover.

Question 18f. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18g. I feel that the quality of my work suffers because of... unreliable technology.

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Question 21. In my work unit, individuals behave in a respectful manner.

Question 22. The people I work with value my ideas and opinions.

Question 23. In my work unit, I would feel safe to speak about racism in the workplace without fear of reprisal or negative impact on my career.

The question content has been modified from the 2020 PSES, see Question number concordance
Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Definition of the term has changed from 2020 PSES.

Question 24. In my work unit, I would feel safe to speak about racism in the workplace without negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Question 25. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 26. I receive useful feedback from my immediate supervisor on my job performance.

Question 27. I feel that my immediate supervisor supports my career goals.

Question 28. My immediate supervisor keeps me informed about the issues affecting my work.

Question 29. My immediate supervisor supports the use of flexible work hours (e.g., varying the start and end times of the workday).

The question content has been modified from the 2020 PSES, see Question number concordance

Question 30. I am satisfied with the quality of supervision I receive.

Question 31. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 32. Senior managers in my department or agency lead by example in ethical behaviour.

Question 33. I have confidence in the senior management of my department or agency.

Question 34. Senior management in my department or agency makes effective and timely decisions.

Question 35. Essential information flows effectively from senior management to staff.

Question 36. Senior managers in my department or agency use both official languages in their interactions with employees.

Question 37. My department or agency does a good job of communicating its vision, mission and goals.

Question 38. I feel that change is managed well in my department or agency.

Question 39. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 40. My department or agency does a good job of promoting values and ethics in the workplace.

Question 41. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 42. My department or agency does a good job of supporting employee career development.

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 44. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 45. I feel I would be supported by my department or agency if I proposed a new idea.

Question 46. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Question 47. My department or agency implements activities and practices that support a diverse workforce.

A diverse workforce includes persons who have a variety of identities, abilities, backgrounds, cultures, skills, perspectives and experiences.
Definition of the term has changed from 2020 PSES.

Question 48. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism. Anti-racism is the conscious opposition to racist theories, attitudes and actions. Anti-racism is not just about being against the idea of racism. It is also about taking active steps to fight against it.
Definition of the term has changed from 2020 PSES.

Question 49. I would feel comfortable sharing concerns about racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsperson, human resources advisor).

The question content has been modified from the 2020 PSES, see Question number concordance
Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.
Definition of the term has changed from 2020 PSES.

Question 50. I feel that racism in my department or agency has had an adverse or negative impact on my mental health.

Racism refers to any expression of prejudice, discrimination, hostility or violence against people because they appear to belong to a specific race or ethnic group. Racism may show up in individual actions, with conscious awareness or not, and/or in organizational policies or practices.

Question 51. I feel that the Call to Action on Anti-Racism, Equity and Inclusion has had a positive impact in my department or agency, since it launched in January 2021.

The Call to Action on Anti-Racism, Equity and Inclusion in the Federal Public Service is a call to leaders in the Public Service to take deliberate action to address systemic racism and make the Public Service more inclusive.

Question 52. Overall, my department or agency treats me with respect.

Question 53. I would recommend my department or agency as a great place to work.

Question 54. I am satisfied with my department or agency.

Question 55. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 56_1. Do you intend to leave your current position in the next two years?

The question content has been modified from the 2020 PSES, see Question number concordance
In order to make historical trend analysis, Q56 has followed same format as last year. This means Q56_1 is same as Q53 in the 2020 PSES, and Q56_2 is same as Q54 in the 2020 PSES.

Question 56_2. Please indicate your reason for leaving.

The question content has been modified from the 2020 PSES, see Question number concordance
In order to make historical trend analysis, Q56 has followed same format as last year. This means Q56_1 is same as Q53 in the 2020 PSES, and Q56_2 is same as Q54 in the 2020 PSES.

Question 57. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 58a. From whom did you experience harassment on the job? ...Co-workers

Question 58b. From whom did you experience harassment on the job? …Individuals with authority over me

Question 58c. From whom did you experience harassment on the job? …Individuals working for me

Question 58d. From whom did you experience harassment on the job? …Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 58e. From whom did you experience harassment on the job? …Individuals from other departments or agencies

Question 58f. From whom did you experience harassment on the job? …Members of the public (individuals or organizations)

Question 58g. From whom did you experience harassment on the job? …Other

Question 59a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Question 59b. Please indicate the nature of the harassment you experienced. ...Excessive control

Question 59c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Question 59d. Please indicate the nature of the harassment you experienced. ...Humiliation

Question 59e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Question 59f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Question 59g. Please indicate the nature of the harassment you experienced. ...Personal attack

Question 59h. Please indicate the nature of the harassment you experienced. ...Physical violence

Question 59i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Question 59j. Please indicate the nature of the harassment you experienced. ...Threat

Question 59k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Question 59l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Question 59m. Please indicate the nature of the harassment you experienced. ...Other

Question 60a. What actions did you take to address the harassment you experienced? …I discussed the matter with my supervisor or a senior manager.

Question 60b. What actions did you take to address the harassment you experienced? …I discussed the matter with the person(s) from whom I experienced the harassment.

Question 60c. What actions did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Question 60d. What actions did you take to address the harassment you experienced? ...I contacted my union representative.

Question 60e. What actions did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Question 60f. What actions did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Question 60g. What actions did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Question 60h. What actions did you take to address the harassment you experienced? ...Other

Question 60i. What actions did you take to address the harassment you experienced? ...I took no action.

Question 61a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Question 61b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Question 61c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Question 61d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Question 61e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Question 61f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Question 61g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Question 61h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Question 61i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Question 61j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Question 61k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Question 61l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Question 61m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Question 61n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Question 61o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Question 61p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Question 62. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 63. My department or agency works hard to create a workplace that prevents harassment.

Question 64. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 65a. From whom did you experience discrimination on the job? ...Co-workers

Question 65b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Question 65c. From whom did you experience discrimination on the job? ...Individuals working for me

Question 65d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 65e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Question 65f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Question 65g. From whom did you experience discrimination on the job? ...Other

Question 66a. Please indicate the type of discrimination you experienced. ...Race

Question 66b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Question 66c. Please indicate the type of discrimination you experienced. ...Colour

Question 66d. Please indicate the type of discrimination you experienced. ...Religion

Question 66e. Please indicate the type of discrimination you experienced. ...Age

Question 66f. Please indicate the type of discrimination you experienced. ...Sex

Question 66g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Question 66h. Please indicate the type of discrimination you experienced. ...Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Question 66i. Please indicate the type of discrimination you experienced. ...Marital status

Question 66j. Please indicate the type of discrimination you experienced. ...Family status

Question 66k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Question 66l. Please indicate the type of discrimination you experienced. ...Disability

Question 66m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Question 66n. Please indicate the type of discrimination you experienced. ...Other

Question 67a. What actions did you take to address the discrimination you experienced? ...I discussed the matter with my supervisor or a senior manager.

Question 67b. What actions did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Question 67c. What actions did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Question 67d. What actions did you take to address the discrimination you experienced? … I contacted my union representative.

Question 67e. What actions did you take to address the discrimination you experienced? …I used an informal conflict resolution process.

Question 67f. What actions did you take to address the discrimination you experienced? …I filed a grievance or formal complaint.

Question 67g. What actions did you take to address the discrimination you experienced? …I resolved the matter informally on my own.

Question 67h. What actions did you take to address the discrimination you experienced? … Other

Question 67i. What actions did you take to address the discrimination you experienced? ...I took no action.

Question 68a. Why did you not file a grievance or formal complaint about the discrimination you experienced? … The issue was resolved.

Question 68b. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not think the incident was serious enough.

Question 68c. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...The behaviour stopped.

Question 68d. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual apologized.

Question 68e. Why did you not file a grievance or formal complaint about the discrimination you experienced? … Management intervened.

Question 68f. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The individual left or changed jobs.

Question 68g. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I changed jobs.

Question 68h. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I did not know what to do, where to go or whom to ask.

Question 68i. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was too distraught.

Question 68j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Question 68k. Why did you not file a grievance or formal complaint about the discrimination you experienced? …I was advised against filing a complaint.

Question 68l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Question 68m. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Someone threatened me.

Question 68n. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Question 68o. Why did you not file a grievance or formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Question 68p. Why did you not file a grievance or formal complaint about the discrimination you experienced? ...Other

Question 69. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 70. My department or agency works hard to create a workplace that prevents discrimination.

Of those who indicated that they were a victim of race-based discrimination:

Question 71. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Question 72a. Overall, to what extent do the following factors cause you work-related stress? Pay or other compensation-related issues

Question 72b. Overall, to what extent do the following factors cause you work-related stress? Heavy workload

Question 72c. Overall, to what extent do the following factors cause you work-related stress? Unreasonable deadlines

Question 72d. Overall, to what extent do the following factors cause you work-related stress? Not enough employees to do the work

Question 72e. Overall, to what extent do the following factors cause you work-related stress? Overtime or long work hours

Question 72f. Overall, to what extent do the following factors cause you work-related stress? Balancing work and personal life

Question 72g. Overall, to what extent do the following factors cause you work-related stress? Lack of control or input in decision-making

Question 72h. Overall, to what extent do the following factors cause you work-related stress? Competing or constantly changing priorities

Question 72i. Overall, to what extent do the following factors cause you work-related stress? Lack of clear expectations

Question 72j. Overall, to what extent do the following factors cause you work-related stress? Lack of recognition

Question 72k. Overall, to what extent do the following factors cause you work-related stress? Feeling disconnected from colleagues

Question 72l. Overall, to what extent do the following factors cause you work-related stress? Information overload

Question 72m. Overall, to what extent do the following factors cause you work-related stress? Physical work environment

Question 72n. Overall, to what extent do the following factors cause you work-related stress? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Question 72o. Overall, to what extent do the following factors cause you work-related stress? Accessibility or accommodation issues

Question 72p. Overall, to what extent do the following factors cause you work-related stress? Harassment or discrimination

Question 72q. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with my co-worker(s)

Question 72r. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with individual(s) with authority over me

Question 72s. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with individual(s) working for me

Question 72t. Overall, to what extent do the following factors cause you work-related stress? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Question 72u. Overall, to what extent do the following factors cause you work-related stress? Lack of job security

Question 72v. Overall, to what extent do the following factors cause you work-related stress? Personal issues

Question 73. Overall, my level of work-related stress is...

Question 74. After my workday, I feel emotionally drained.

Question 75. My department or agency does a good job of raising awareness of mental health in the workplace.

Question 76. In general, how is your mental health?

Question 77. My immediate supervisor supports my mental health and well-being.

Question 78. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Question 79. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Question 80. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Question 82. I am equipped to support employees in my work unit who are experiencing mental health issues.

Question 83. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Question 84. Were the requests for workplace accommodation measures related to a disability?

A disability refers to a physical, mental, intellectual, cognitive, sensory, learning or communication impairment, or a functional limitation, whether apparent or not, and permanent, temporary or episodic in nature, that hinders a person's full and equal participation in society when they face a barrier. A barrier refers to a physical, structural, technological, socioeconomic or cultural obstruction, or one that is related to information, communications, attitudes or mindsets, that hinders a person's full and equal participation in society.
Definition of the term has changed from 2020 PSES.

Question 85. Were any workplace accommodation measures implemented?

Question 86. I am satisfied with the workplace accommodation measures that were implemented.

Question 87. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Question 88. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Of those who indicated that their pay or other compensation had been affected:

Question 89. Have all your pay or other compensation issues been resolved?

Of those who indicated that their pay or other compensation had been affected:

Question 90. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Of those who indicated that their pay or other compensation had been affected:

Question 91. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Question 92. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your department or agency or the federal public service?

Question 94. In general, which of the following best describes the percentage of time you spend working at a Government of Canada location?

Question 95. When working at a Government of Canada location, do you usually work there on the same days of the week?

Question 96a. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Attend meetings

Question 96b. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Participate in team building activities

Question 96c. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Collaborate on projects with colleagues (e.g., brainstorming)

Question 96d. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...Work with stakeholders or clients

Question 96e. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Completing onboarding of employees

Question 96f. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Completing offboarding of employees

Question 96g. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Perform individual work

Question 96h. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...Completing other administrative work (e.g., tasks related to human resources, finance and security)

Question 96i. In general, which of the following activities do you feel are best completed at a Government of Canada location? … Discussing sensitive issues

Question 96j. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...Training

Question 96k. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...Other

Question 96l. In general, which of the following activities do you feel are best completed at a Government of Canada location? ...None of the above

Question 97. Having the flexibility to choose where I work allows me to have a better work-life-balance.

Question 98. I am concerned that I will miss out on career opportunities if I am not at the Government of Canada worksite as often as others.

Question 99. I believe team members who attend meetings virtually would feel less included than those who attend in person.