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The OCI’s only Strategic Outcome (SO) is “The problems of offenders in the federal correctional system are identified and resolved in a timely fashion”. Its only Program Activity (PA) is the “Oversight of Correctional Operations”, which regroups the four OCI Priorities/Program Sub-Activities described above in Section 1.3.
As the chart below illustrates, each expected result at the Program Activity (PA) and Program Sub-Activity level is expressed and should be perceived conceptually as a link in the results chain leading to the Strategic Outcome.
Expected Results |
|
The problems of offenders in the federal correctional system are identified and addressed in a timely and reasonable fashion |
|
Program Activity |
Expected Results |
Oversight of correctional operations |
▪ The Correctional Service will improve its compliance with regard to Law, policy and procedures, fairness and its previous undertakings ▪ OCI interventions and recommendations, will have an impact (attribution), on CSC performance with regard to the resolution of offender problems |
Program Sub-Activity |
Expected Results |
Investigate and resolve individual offender issues |
▪ Individual offender complaints are reasonably addressed by the Correctional Service of Canada (CSC) and corrective action is taken (when necessary) |
Investigate, monitor and resolve systemic offender issues |
▪ CSC promptly and effectively respond to the OCI observations and recommendations on systemic areas of offender concern. |
Monitor, evaluate and provide representations on CSC management of mandated issues (s.19 investigations and Use of Force incidents) |
▪ Increased thoroughness, objectivity and timeliness of the Correctional Service of Canada’s investigative process regarding s.19 Investigations and Use of Force incidents |
Investigate, resolve and provide leadership on specifically identified issues ( e.g. Women offenders, Aboriginal offenders, mental health issues) |
▪ Improvement in CSC performance with regard to specific issues related to Women offenders, Aboriginal offenders and mental health issues |
Another avenue for understanding the linkage between our agency’s Program Activity (PA), Sub-activities/Priorities and the achievement of its expected results and Strategic Outcome (SO) resides in the revised OCI Logic Model presented below:
The chart below outlines the OCI’s revised performance measurement strategy and financial and human resources requirements (except for corporate services) during the current planning cycle.
Program Activity: Oversight of Correctional Operations
Expected Results (M) |
Indicators |
Data Source(s)/ |
Target |
Effective Date for Actual Value |
Comments |
The Correctional Service will improve its compliance with regard to Law, policy and procedures, fairness undertakings |
Degree of CSC compliance with Law, policy and procedures, fairness and previous undertakings |
DATIS/Semi-Annual/RADAR |
5 % increase in degree of compliance |
October 1, 2007 |
Actual degree of CSC compliance will be calculated on basis of # recommendations (with findings) and # of interventions with significant impact |
OCI interventions and recommendations will have an impact attribution on CSC performance with regard to the resolution of offender problems |
Number of OCI interventions and recommendations with impact (attribution) on CSC performance |
DATIS/ |
4 % increase in % of interventions with significant impact and 6 % decrease in % of interventions with a negligible impact |
October 1, 2007 |
Program Sub-Activity: Investigate and resolve individual offender issues
Expected Results (M) |
Indicators |
Data Source(s)/ |
Target |
Effective Date for Actual Value |
Comments |
Individual offender complaints are reasonably addressed by the Correctional Service of Canada (CSC) and corrective action is taken when necessary |
Number of individual offender complaints where CSC has taken corrective action |
DATIS/Semi-Annual/RADAR |
5 % increase in % of individual offender contacts with recommenda-tions or with significant impact |
October 1, 2007 |
Program Sub-Activity: Monitor, evaluate and provide representations on CSC management of mandated issues (s.19 investigations and Use of Force incidents)
Expected Results (M) |
Indicators |
Data Source(s)/ |
Target |
Effective Date for Actual Value |
Comments |
Increased thoroughness, objectivity and timeliness of the CSC’s investigative process regarding s.19 Investigations and Use of Force incidents |
Number of s.19 Investigation Reports with problems and Use of Force Incident Reports with problems |
DATIS/Semi-Annual |
10% decrease in number of reports with problems |
October 1, 2007 |
Program Sub-Activity: Investigate, resolve and provide leadership on specifically identified issues ( e.g. Women Offenders and Aboriginal Offenders)
Expected Results (M) |
Indicators |
Data Source(s)/ |
Target |
Effective Date for Actual Value |
Comments |
Improvement in CSC performance with regard to specific issues related to Women Offenders and Aboriginal Offenders |
Number of complaints received by OCI from Women Offenders and Aboriginal Offenders, wherein CSC has taken corrective action |
DATIS/ |
4% increase in % of complaints actionned by CSC |
October 1, 2007 |
“Areas of special interest: for 2005-2006 for Women & Aboriginals are: - Condition release rates (early vs. statutory) Aboriginals only: |
Number of Women Offender specific and Aboriginal Offender specific OCI “areas of special interest” with improved CSC performance statistics |
CSC Databases (RADAR and Discoverer)/ Semi-Annual |
2% improvement in CSC performance statistics |
October 1, 2007 |
||
Number of complaints received by OCI in these “areas of special interest”, wherein CSC has taken corrective action |
DATIS/ Semi-Annual |
4% increase in complaints actionned by CSC |
October 1, 2007 |
Program Sub-Activity: Investigate and resolve individual offender issues
Outputs |
Indicators |
Data Source(s)/ |
Target |
Effective Date for Actual Value |
Comments |
OCI Interventions and Recommendations (re: Individual offender complaints) |
Number of individual offender related interventions with significant impact and recommendations |
DATIS/Semi-Annual |
5 % increase in % OCI interventions with significant impact and recommenda-tions |
October 1, 2007 |
OCI Timeliness Internal Response: 5 days Inquiry: 15 days Investigation: 45 days |
Disposition of contacts |
Delay between date of OCI contact by offender and OCI date of disposition |
DATIS/Semi-Annual |
90% of internal response, 85% of inquiries and 80% of investigations meet OCI timeliness standards |
October 1, 2007 |
|
Information or referral |
Number of information given and referral dispositions |
DATIS/Semi-Annual |
5 % increase in number of contacts disposed with the provision of information given referral |
October 1, 2007 |
Program Sub-Activity: Investigate, monitor and resolve systemic offender issues
Outputs |
Indicators |
Data Source(s)/ |
Target |
Effective Date for Actual Value |
Comments |
OCI Interventions and Recommendations related to systemic issues |
Identification of systemic issues related to offender complaints |
DATIS/Semi-Annual |
CSC promptly and constructively respond to the OCI observations and recommenda-tions on systemic areas of offender concern |
October 1, 2007 |
Timeliness of CSC’s responses Quality of CSC’s responses in addressing systemic issues |
Program Sub-Activity: Monitor, evaluate and provide representations on CSC management of mandated issues (s.19 investigations and Use of Force incidents)
Outputs |
Indicators |
Data Source(s)/ |
Target |
Effective Date for Actual Value |
Comments |
Reviews of CSC s.19 and Use of Force reports |
Degree of compliance with OCI timeliness standards |
DATIS/Semi-Annual |
100% compliance |
October 1, 2007 |
OCI timeliness standards Use of Force: s.19 Review: |
Program Sub-Activity: Investigate, resolve and provide leadership on specifically identified issues ( e.g. Women Offenders and Aboriginal Offenders)
Outputs |
Indicators |
Data Source(s)/ |
Target |
Effective Date for Actual Value |
Comments |
OCI interventions/ |
Number of Women Offender and Aboriginal Offender related OCI interventions with significant impact and recommendations |
DATIS/Semi-Annual |
2% increase in % of OCI interventions with significant impact and recommenda-tions |
October 1, 2007 |
|
Number of OCI interventions with significant impact and recommendations in Women and Aboriginal Offender related “special areas of interest” |
DATIS/Semi-Annual |
2% decrease in number of complaints received by Aboriginal and Women in “areas of concern” |
October 1, 2007 |