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Chapter 1 – Meeting Our Mandate
Chapter 2 – Our Operating Environment
Chapter 3 – Moving Forward With the Agency’s Strategic Themes
Chapter 4 – Achieving Our Strategic Outcomes
Chapter 5 – Program Activities
Chapter 6 – Agency Governance and the Board of Management
Conclusion by the Commissioner
Appendix A – Board of Management
Appendix B – Organizational Structure
Appendix D – Service Standards
Appendix E – Sustainable Development Strategy