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1.1 Message from the Chairperson
1.2 Management Representation Statement
1.3 Program Activity Architecture
1.4 Summary Information
1.5 Context and Background
1.6 Operating Environment
1.6.1 Volume of Matters
1.6.2 Expedited Matters
2.1 Written Decisions
2.2 Processing Time
2.3 Decision-making Time
2.4 Judicial Reviews
2.5 Change Management Performance
2.5.1 New Procedures for the Processing of Certification Applications
2.5.2 New Procedures for the Processing of Duty of Fair Representation Complaints
2.5.3 Cumulative Effects of Change Management Initiatives
2.5.4 Other Identified Change Management Priorities
2.6 Other Results
3.1 Organizational Information
3.1.1 Mandate, Role and Responsibilities
3.1.2 Departmental Organization
3.1.3 To Contact the Board