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NEB Service Standards identify targets for key aspects of service delivery. The Service Standards and annual results can be found on the NEB website at http://www.neb-one.gc.ca under “Who we are & our governance”.
Fee Activity | Description | Amount |
Energy Regulation and Advice |
The NEB regulates in the public interest those areas of the oil, gas, non-hydrocarbon and electricity industries relating to:
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Fee Type | Regulatory (R) | |
Fee Setting Authority | The NEB External Charging is in accordance with sub-section 24.1 (1) of the NEB Act. As of 1 January 1991 under the NEB Cost Recovery Regulations, the Board recovers the cost of its operations from the majority of the companies that it regulates. The Board has the delegated authority to determine what costs will be excluded from program expenditures for cost recovery purposes. | |
Date Last Modified | NEB Cost Recovery Regulations last amended on 6 November 2002 | |
2007-2008 Forecast Revenue ($ millions) |
Regulatory | 39.6 |
2007-2008 Actual Revenue ($ millions) | Regulatory | 41.6 |
Estimated Full Cost ($ millions) |
Regulatory a) NEB Costs = 38.8 b) Other Departments Costs = 5.3 |
44.1 |
Forecast Revenue ($ millions) |
Sub-Total 2008 - 09 2009 - 10 2010 – 11 Total |
39.6 38.3 38.3 116.2 |
Estimated Full Cost ($ millions) |
Sub-Total 2008 - 09 2009 - 10 2010 – 11 Total |
39.0 39.0 39.0 117.0 |
Service Standards |
Service Standard Results 2007-2008* |
Reasons for Decision
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Reasons for Decision Five hearings: 80% completed in 12 weeks |
Export/import authorizations**
Electricity export permits***:
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Export/import authorizations
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Landowner Complaints
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Landowner Complaints
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Onshore pipeline regulation (OPR) audits
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Onshore pipeline regulation audits
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Financial audits
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Financial audits 3 audits conducted; both service standards met (100% of reports sent within specified period) |
Non-hearing Section 58 application cycle times
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Non-hearing Section 58 application cycle times
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* The Board met all of its service standards except two. The Board’s target of sending the final OPR audit report to the company was not met due to delayed processing. The Board’s target of processing new oil and/or petroleum and NGL export/import orders within 2 days was not met due to workload constraints. In these situations, orders were processed just under the standard at 2.2 days. | |
** Service standards for Oil and NGL orders applies to new orders only (not renewals). | |
*** Electricity export applications are divided into one of two categories (minor or major) based on their level of complexity. |
Consultation
When the NEB Cost Recovery Liaison Committee (CRLC) was established in July 1990, the composition of the committee ensured that there was representation from each of the industry’s major associations and companies. The CRLC was established for ongoing consultation and communication regarding cost recovery methodology, regulations and new initiatives affecting cost recovery processes. In addition, the NEB tables and discusses its financial statements and anticipated expenditures with the CRLC. The NEB’s performance results are presented to the CRLC at regularly scheduled meetings.
Dispute Management
The NEB has a Dispute Management Process in accordance with Treasury Board External Charging Policy, to ensure that disputes and issues raised by stakeholders related to external charging are addressed and resolved fairly and efficiently. In this process, there are three hierarchical levels to resolve a dispute. The first level of resolution rests with the Chair of the CRLC. If the dispute is unresolved at the first level, the issue will be passed on to the second level where a committee is formed. Where the first level and the second level fail to result in a resolution, the matter will be referred to the Chair of the Board. Each level is given 90 days from the date of receipt of notification or escalation to resolve the dispute.
The disputes and issues may include but will not be limited to:
Fee Activity | Description | Amount |
Energy Regulation and Advice – Canada Oil and Gas Operations Act Under the COGO Act, the NEB regulates oil and gas activities on Frontier lands not subject to a federal/provincial accord. |
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Fee Type | Regulatory (R) | |
Fee Setting Authority | Canada Oil and Gas Operations Act | |
Date Last Modified | 1992 | |
2006-2007 Forecast Revenue | Regulatory | 900 |
2006-2007 Actual Revenue | Regulatory | 775 |
Estimated Full Cost |
Regulatory a) NEB Costs = 5,000,000 b) Other Departments Costs = 700,000 |
5,700,000 |
Forecast Revenue |
Sub-Total 2008 - 09 2009 - 10 2010 - 11 Total |
900 900 900 2,700 |
Estimated Full Cost |
Sub-Total 2008 - 09 2009 - 10 2010 - 11 Total |
5,000,000 5,000,000 5,000,000 15,000,000 |
Service Standards |
Service Standard Results 2006-2007 |
COGO Act applications Well drilling applications
Geological and geophysical applications
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COGO Act applications Well drilling applications
Geological and geophysical applications
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CPR Act applications
80% of decisions for both rendered within 90 calendar days |
CPR Act applications
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The NEB's COGO Act and CPR Act service standards are reviewed with stakeholders on an opportunity basis at meetings with companies, organizations (such as the Canadian Association of Petroleum Producers), and at other venues (such as the Annual Oil and Gas Forum).
Fee Activity | Description | Amount |
Access to Information ActFees charged for the processing of access requests filed under the Access to Information Act (ATIA) |
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Fee Type |
Other products and services (O) |
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Fee Setting Authority | Access to Information Act | |
Date Last Modified | 1992 | |
2007-2008 Forecast Revenue | Other Products and Services | 100 |
2007-2008 Actual Revenue | Other Products and Services | 40 |
Estimated Full Cost |
Other products and Services a) NEB Costs = 25,876 b) Other Departments Costs = 0 |
25,876 |
Forecast Revenue |
Sub-Total 2008 - 09 2009 - 10 2010 - 11 Total |
100 100 100 300 |
Estimated Full Cost |
Sub-Total 2007 - 08 2008 - 09 2009 – 10 Total |
26 000 26 000 26 000 78 000 |
Service Standards | Service Standard Results |
Responding to Access to Information requests
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Responding to Access to Information requests
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