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A. User Fee |
Fee Type |
Fee Setting Authority |
Date Last Modified |
---|---|---|---|
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) |
Other products and services (O) |
Access to Information Act |
1992 |
B. Date Last Modified: N/A |
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C.Other Information: National Research Council collects user fees for information requests in accordance to the Access to Information Act. The total user fees collected in 2007-2008 included application fees only. |
2007-08 |
||||
---|---|---|---|---|
Forecast Revenue |
Actual Revenue |
Full Cost |
Performance Standard1 |
Performance Results1 |
$270 |
$270 |
$177,440 |
Response provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. |
NRC received 57access to information requests and 17 consultations from other government departments. |
|
Total |
$177,440 |
|
Planning Years |
||
---|---|---|
Fiscal Year |
Forecast Revenue |
Estimated Full Cost |
2008-09 |
$500 |
$250,000 |
2009-10 |
$500 |
$250,000 |
2010-11 |
$500 |
$250,000 |
Total |
$1,500 |
$750,000 |
1 - Note: According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
In November 2004, Treasury Board ministers approved the Policy on Service Standards for External Fees. The Policy requires departments to report on the establishment of service standards for all external fees charged on a non-contractual basis. In NRC’s context, this policy applies to the following programs:
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A. External Fee |
Service Standard |
2007-08 Performance Result |
Stakeholder Consultation |
|
---|---|---|---|---|
Fees charged for NRC-CISTI Document Delivery |
Direct – ordered electronically and delivered by Ariel or fax |
Process ordered within 24 hours* |
Delivered 82% of direct orders within 24 hours |
NRC-CISTI conducted a LIbQUAL+™ Survey of NRC employees in 2007. LibQUAL+™ is an Association of Research Libraries (ARL) survey instrument used to evaluate client satisfaction with services. Responses from 521 researchers indicated high demand for more information literacy training and value-added and filtered information. The full report is available from NRC-CISTI. Outsell Inc. was commissioned by CISTI in 2007 to identify the knowledge discovery needs and information workflows of scientific, technical and medical researchers. This information will be used in the design of new or updated CISTI products and services to meet researchers’ needs. |
Direct - ordered and/or delivered non-electronically |
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Direct - ordered electronically and delivered by Secure Desktop Delivery |
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Global – copies and loans |
Receive article they are seeking |
88% of orders filled. |
||
Urgent |
Receive a response to orders within 2 hours |
99.7% of clients received response within 2 hours. |
||
Client Contacts |
Client Satisfaction: less than 3% of orders processed result in client Help Desk contacts |
2.8% result in client Help Desk contacts. |
||
NRC-IRC Publication Sales |
Order Processing |
Orders processed within 2 weeks of receiving all required information. |
95% |
|
Client Comments/Complaints |
Respond within 2 business days |
98% |
|
|
Request for Information |
Acknowledged with 2 business days |
93% |
In many cases, the response required coordination of input from other programs. |
|
Certified Reference Materials Program (NRC-IMB) |
Orders |
Process and ship within 3 business days of receiving all the required information |
99% |
Response rate:98% |
Delivery Time |
Deliver within the 5 business days |
87% - 13% delayed mainly due to Custom regulations |
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Certified Reference Materials Program (NRC-INMS) |
Turnaround time between reception of order and shipping of order |
3 business days |
717 orders |
6.6% of customers responded: The Chemical Metrology Group Leader, the Manager of Business Development and the Quality System Coordinator reviewed all comments and complaints with possible action items. |