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User Fee: Canadian Agricultural Loans Act (CALA) Registration Fees (2)
Fee Type: Regulatory (R)
Fee-setting Authority: CALA Regulations
Date Last Modified: June 18, 2009
Performance Standards: Loans from lenders registered within 15 business days of receipt. Target is 90%.
Performance Results: 100% of loans were registered within 15 business days of receipt.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
2,180.0 | 1,078.4 | 3,070.6 | 2010-11 | 2,482.0 | 5,557.0 |
2011-12 | 2,482.0 | 3,057.0 | |||
2012-13 | 2,482.0 | 3,057.0 |
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) (3)
Fee Type: Other Products and Services (O)
Fee-setting Authority: Access to Information Act
Date Last Modified: 1992
Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. Target is 90%.
For more detail please visit the Access to Information Act: http://laws.justice.gc.ca/eng/A-1/index.html
Performance Results: Statutory deadlines met 100% of the time for 2009-10.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
2.0 | 2.1 | 1,053.6 | 2010-11 | 2.1 | 900.0 |
2011-12 | 2.1 | 900.0 | |||
2012-13 | 2.1 | 900.0 |
Other Information:
(1) The DPR instructions advised that this table be used only for revenues under the User Fee Act (UFA). The advice from our legal counsel indicated that only the CALA program as well as the fees charged under ATIA are subject to the UFA.
(2) During 2009-2010 the FIMCLA program has been modified and replaced with the CALA program, allowing for larger loans to a broader audience.
Some of the new changes that are contained in the CALA are:
(3) It is the Department's practice to waive fees where the total owing per request amounts to less than $25.
Notes:
According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-total (R) Regulatory Service | 2,180.0 | 1,078.4 | 3,070.6 | 2010-11 | 2,482.0 | 5,557.0 |
2011-12 | 2,482.0 | 3,057.0 | ||||
2012-13 | 2,482.0 | 3,057.0 | ||||
Sub-total (O) Other Products and Services | 2.0 | 2.1 | 1,053.6 | 2010-11 | 2.1 | 900.0 |
2011-12 | 2.1 | 900.0 | ||||
2012-13 | 2.1 | 900.0 | ||||
Total | 2,182.0 | 1,080.5 | 4,124.2 | 2010-11 | 2,484.1 | 6,457.0 |
2011-12 | 2,484.1 | 3,957.0 | ||||
2012-13 | 2,484.1 | 3,957.0 |
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Canadian Agricultural Loans Act (CALA) Registration Fee (CALA modified and replaced the former Farm Improvement and Marketing Cooperatives Loans Act (FIMCLA)) | Loans from lenders registered within 15 business days of receipt. Target is 90%. | 100% of loans were registered within 15 business days of receipt. | The CALA received Royal Assent on June 18, 2009. The service standard used for the FIMCLA has been adopted for the CALA, as the CALA modified and replaced the FIMCLA. Consultations were held on the amendments made to the program, but did not include this service standard. Consultation on this service standard can be affected in the 5-year review mandated for the CALA program. |
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)* | Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. Target is 90%. | Statutory deadlines were met 100% of the time in 2009-2010. | The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
The Access to Information Act provides fuller details. | |||
AgriStability Program - Administrative Cost Sharing (ACS) Fee |
Process interim applications within 30 days, 100% of the time.
Process targeted advance payments within 14 days, 100% of the time. Process final applications within 75 days, 75% of the time. |
As of March 28, 2010, of the 2009 program year Interim applications processed where Canada delivers, 18.3% were processed within the 30 day standard. As of March 28, 2010, of the 2009 program year Targeted Advance Payment applications processed where Canada delivers, 87.8% were processed within the 14 day standard. As of March 28, 2010, of the 2008 program year Interim applications processed where Canada delivers, 53.5% were processed within the 30 day standard. As of March 28, 2010, of the 2008 program year Final applications processed where Canada delivers, 68.6% were processed within the 75 day standard. |
The ACS fee is established by Federal/Provincial/Territorial (FPT) agreement. Service standards are negotiated on a national basis by the Program Administrators Working Group to ensure consistency. The AgriStability program service standards are communicated to producers through industry advisories and toll free speaking points. Discussions with provinces on service standards are ongoing. |
* It is the Department's practice to waive fees where the total owing per request amounts to less than $25.
Notes:
As established pursuant to the Policy on Service Standards for External Fees:
User Fee: Customs Broker Licence Fee and Professional Examination Fee
Fee Type: Regulatory
Fee-setting Authority: Customs Act
Date Last Modified: 1992
Performance Standards: Correctly completed applications for new customs broker licences will be processed within four months. (Note: $600 annual licence fee applies.) Results of broker's professional examination will be provided within six weeks. (Note: $200 examination fee applies.)
Performance Results: 100 percent of licence applications and examination results were provided within standard time frames.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
377 | 349 | 300 | 2010-11 | 375 | 300 |
2011-12 | 375 | 300 | |||
2012-13 | 375 | 300 |
User Fee: Customs Sufferance Warehouse Licence Fee
Fee Type: Regulatory
Fee-setting Authority: Customs Act
Date Last Modified: 2006
Performance Standards: The CBSA will process a new sufferance warehouse licence within 60 business days from the date of receipt of a correctly completed application that meets all the requirements of the Customs Sufferance Warehouses Regulations. (Note: $500 annual licence fee applies.)
Performance Results: 100 percent of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouses Regulations were processed within 60 business days.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
600 | 415 | 760 | 2010-11 | 550 | 775 |
2011-12 | 550 | 775 | |||
2012-13 | 550 | 775 |
User Fee: Customs Bonded Warehouse Licence Fees
Fee Type: Regulatory
Fee-setting Authority: Customs Tariff
Date Last Modified: 1996
Performance Standards: The operator will receive a notice of determination within four weeks after a verification or examination.
Performance Results: The operator will receive a notice of determination 100 percent of the time within four weeks after a verification or examination.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
500 | 367 | 1,555 | 2010-11 | 500 | 1,600 |
2011-12 | 500 | 1,600 | |||
2012-13 | 500 | 1,555 |
User Fee: Storage Charges for Queen's and Frontier Warehouses
Fee Type: Regulatory
Fee-setting Authority: Customs Act
Date Last Modified: 2006
Performance Standards: The CBSA will ensure that goods are handled with care and stored in a secure manner to safeguard against damage or loss while at a Frontier Examining Warehouse or Queen's Warehouse.
Performance Results: 21 successful claims were made against the Crown for damage or loss.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
100 | 16 | 492 | 2010-11 | 20 | 499 |
2011-12 | 20 | 499 | |||
2012-13 | 20 | 499 |
User Fee: Customs Special Services Fee
Fee Type: Regulatory
Fee-setting Authority: Customs Act
Date Last Modified: 1986
Performance Standards: The CBSA will acknowledge requests for special services within one working day of receipt and provide an estimated time frame for service provision. Upon completion of the service, a detailed invoice will be provided itemizing the completed special services and the associated fees for these services, ensuring transparency and consistency in the Agency's billing process.
Performance Results: The CBSA acknowledged 94.08 percent of requests for special services within 24 hours and 99.14 percent of clients received a detailed invoice.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
220 | 69 | 626 | 2010-11 | 200 | 644 |
2011-12 | 200 | 644 | |||
2012-13 | 200 | 644 |
User Fee: Canadian Food Inspection Agency Fees Notice
Fee Type: Regulatory
Fee-setting Authority: Canadian Food Inspection Agency Act
Date Last Modified: 1997
Performance Standards: Inspection activities are provided in accordance with corresponding federal regulations.
Performance Results: Inspection activities are provided in accordance with corresponding federal regulations.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
2,150 | 1,874 | 159 | 2010-11 | 2,250 | 200 |
2011-12 | 2,250 | 200 | |||
2012-13 | 2,250 | 200 |
User Fee: NEXUS Program Application Fee
Fee Type: Regulatory
Fee-setting Authority: Customs Act
Date Last Modified: 2007
Performance Standards: There is a four- to six-week application processing time.
Performance Results: Approximately 80 percent of applications are processed within four to six weeks.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
3,560 | 2,939 | 21,871 | 2010-11 | 2,814 | 15,351 |
2011-12 | 3,036 | 15,351 | |||
2012-13 | 4,136 | 15,351 |
User Fee: Free and Secure Trade (FAST) Program Application Fee
Fee Type: Regulatory
Fee-setting Authority: Customs Act
Date Last Modified: 2007
Performance Standards: There is a four- to six-week application processing time.
Performance Results: Approximately 80 percent of applications are processed within four to six weeks.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
425 | 511 | 15,705 | 2010-11 | 425 | 15,705* |
2011-12 | 425 | 15,705* | |||
2012-13 | 425 | 15,705* |
*The full costs and estimated full costs include an estimate for other government departments. These figures represent the best available cost data. The participating other government departments in the Free and Secure Trade program (FAST) from 2008 to 2012 are the Royal Canadian Mounted Police and the Canadian Security Intelligence Service.
User Fee: CANPASS Air Program Application Fee
Fee Type: Regulatory
Fee-setting Authority: Customs Act
Date Last Modified: 2002
Performance Standards: There is a four- to six-week application processing time.
Performance Results: Approximately 80 percent of applications are processed within four to six weeks.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
270 | 433 | 3,700 | 2010-11 | 270 | 3,700 |
2011-12 | 270 | 3,700 | |||
2012-13 | 270 | 3,700 |
User Fee: Fees Charged for Processing Access Requests Filed Under the Access to Information Act
Fee Type: Other products and services
Fee-setting Authority: Access to Information Act
Date Last Modified: 1992
Performance Standards: The CBSA provides a response within 30 days following the receipt of request. The response time may be extended pursuant to Section 9 of the Access to Information Act. A notice of extension is sent within the initial 30 days after the receipt of request. The Act provides more details.
Performance Results: In 2009–10, the CBSA received 1,257 requests under the Access to Information Act. The Agency continues to experience a higher than anticipated volume of requests. The CBSA processed 95.30 percent of requests within the statutory time frames.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
8 | 6 | 1,332 | 2010-11 | 7 | 2,000 |
2011-12 | 7 | 2,190 | |||
2012-13 | 8 | 2,230 |
Please note that, according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred before March 31, 2004:
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Subtotal (R) | 8,202 | 6,973 | 45,168 | 2010-11 | 7,404 | 38,774 |
2011-12 | 7,626 | 38,774 | ||||
2012-13 | 8,726 | 38,729 | ||||
Subtotal (O) | 8 | 6 | 1,332 | 2010-11 | 7 | 2,000 |
2011-12 | 7 | 2,190 | ||||
2012-13 | 8 | 2,230 | ||||
Total | 8,210 | 6,979 | 46,500 | 2010-11 | 7,411 | 40,774 |
2011-12 | 7,633 | 40,964 | ||||
2012-13 | 8,734 | 40,959 |
External Fee | Service Standard1 | Performance Results2 | Stakeholder Consultation |
---|---|---|---|
Broker licensing and examination fees | Licences processed within four months and examination results received within six weeks. | Standards are met 100 percent of the time. | Standards are set in consultation with customs broker associations. |
Customs sufferance warehouse licence fees | Application processed within 60 business days. | 100 percent of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouses Regulations are processed within 60 business days. | Consultation undertaken through the Border Commercial Consultative Committee. |
Customs bonded warehouse licence fees | Operator receives notice of determination within four weeks after a verification or examination. | Operator receives notice of determination 100 percent of the time within four weeks after a verification or examination. | Consultation undertaken through the Border Commercial Consultative Committee. |
Storage charges for Queen's and Frontier Warehouses | Goods to be handled with care and stored in a secure manner to safeguard against damage or loss. | 21 successful claims made against the Crown for damage or loss. | |
Customs special services fees | The CBSA will acknowledge a request for special services within one working day of receipt, and provide a likely time frame for service provision. Upon completion of the service, a detailed invoice will be provided that itemizes the completed special services and the associated fees for these services, ensuring transparency and consistency in the CBSA's billing process. | The CBSA acknowledged 94.08 percent of requests for special services within 24 hours and 99.14 percent of clients received a detailed invoice. | Given the uniqueness of these requests and that special services are mostly performed on an ad-hoc basis, stakeholder consultations are performed on a client-by-client basis when requests are submitted. |
Canadian Food Inspection Agency Fees notice | Inspection activities are provided in accordance with corresponding federal regulations. | Inspection activities are provided in accordance with corresponding federal regulations. | |
NEXUS Program | Four to six weeks | The CBSA processed 80 percent within four to six weeks. | The performance results provided reflect the Canadian part of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust the time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides. |
Free and Secure Trade (FAST) Program | Four to six weeks | The CBSA processed 80 percent within four to six weeks. | The performance results provided reflect the Canadian portion of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides. |
Fees charged for processing access requests filed under the Access to Information Act | Response is provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the Access to Information Act. Notice of extension to be sent within initial 30 days after receipt of request. The Act provides more details. | In 2009–10, the CBSA received 1,257 requests under the Access to Information Act. The Agency continues to experience a higher than anticipated volume of requests. The CBSA processed 95.30 percent of requests within the statutory time frames. | The service standard is established by the Act and the Access to Information Regulations. The Department of Justice and the Treasury Board of Canada Secretariat undertook consultations with stakeholders regarding amendments made in 1986 and 1993. |
CANPASS Program | Four to six weeks | The CBSA processed 80 percent within four to six weeks. | The performance results provided reflect the Canadian part of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides. |
1 As established pursuant to the Policy on Service Standards for External Fees:
2 Performance results are not legally subject to Section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act
Fee Type: Other products and services
Fee-setting Authority: Access to information Act
Date Last Modified: 1992
Performance Standards: Responses are provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension is to be sent within 30 days after receipt of request.
Performance Results: Responses usually provided within 30 days following receipt of request. Of 47 requests directed towards the School and the 7 requests carried forward from the previous year, 38 requests were completed within the reporting period. 76% of requests were completed in 60 days or less.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
.25 | .26 | 65.7 | 2010-11 | .26 | 70.08 |
2011-12 | .26 | 70.08 | |||
2012-13 |
In preparation for implementation of the Policy on Service Standards for External Fees, CCOHS has conducted a Client Satisfaction Research Report and an Evaluation to seek feedback on user expectations and satisfaction relating to CCOHS cost recovery products and services. These reports was used as a baseline for development of service standards for CCOHS. CCOHS generates revenues from user fees from the sale of its products and services. A complete description is available at: http://www.ccohs.ca/products/
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Subscription Services | www.ccohs.ca/ccohs/standards.html Clients not satisfied with products can request a refund |
Overall satisfaction: 85% | http://www.ccohs.ca/ccohs/reports/cust_survey.htm |
Publications | www.ccohs.ca/ccohs/standards.html | 93% satisfied with the publication | http://www.ccohs.ca/ccohs/reports/cust_survey.htm |
E-learning | Satisfaction or refund | 97% Satisfied with the course | Client consultations were completed prior to this new revenue item. Detailed client survey available for each participant. |
Special Projects | Clients determine standards for each project | Not applicable to contracts | Not applicable to contracts |
Other Information:
Subscription services are based upon an agreement with the client for levels of services. CCOHS monitors its service delivery by requesting client feedback, conducting periodic formal evaluations and client satisfaction surveys. Ongoing client satisfaction surveys are conducted. Results are reported in the Departmental Performance Report. CCOHS’ service pledge, standards and complaints policy are located at: www.ccohs.ca/ccohs/standards.html. Links are also provided to our ongoing feedback reporting system. Evaluations of client satisfaction are located at: http://www.ccohs.ca/ccohs/reports.html
User Fee: Environmental assessment services
Fee Type: Regulatory (R)
Fee-setting Authority: Environmental Assessment Review Panel Services Charges Order
Date Last Modified: 2002
Performance Standards: The Agency has identified shortcomings with the existing performance standards, specifically with regards to the sufficiency of the Cost Recovery Order.
Performance Results: The Agency will revise its performance standards in the 2010-2011 reporting period.
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
7,751.0 | 3,158.9 | 4,491.0 | 2010-2011 | 7,751.0 | 11,006.4 |
2011-2012 | 7,751.0 | 11,006.4 | |||
2012-2013 | 7,751.0 | 11,006.4 |
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act
Fee Type: Other Products and Services (O)
Fee-setting Authority: Access to Information Act
Date Last Modified: 1992
Performance Standards: Service standards are in section 7 of the Access to Information Act
Performance Results: Statutory deadlines were met 80% of the time
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
0.1 | 0.1 | 118.3 | 2010-2011 | 0.7 | 125.5 |
2011-2012 | 0.7 | 125.5 | |||
2012-2013 | 0.7 | 125.5 |
2009-2010 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) | 7,751.0 | 3,158.9 | 4,491.0 | 2010-2011 | 7,751.0 | 11,006.4 |
2011-2012 | 7,751.0 | 11,006.4 | ||||
2012-2013 | 7,751.0 | 11,006.4 | ||||
Sub-Total (O) | 0.1 | 0.1 | 118.3 | 2010-2011 | 0.7 | 125.5 |
2011-2012 | 0.7 | 125.5 | ||||
2012-2013 | 0.7 | 125.5 | ||||
Total | 7,751.1 | 3,159.0 | 4,609.3 | 2010-2011 | 7,751.7 | 11,131.9 |
2011-2012 | 7,751.7 | 11,131.9 | ||||
2012-2013 | 7,751.7 | 11,131.9 |
Program Activity | Fee Type1 | Fee-setting Authority | Date Last Modified | 2009-10 | Planning Years | ||||||
---|---|---|---|---|---|---|---|---|---|---|---|
Forecast Revenue |
Actual Revenue |
Full Cost2 |
Performance Standard |
Performance Results |
Fiscal Year |
Forecast Revenue |
Estimated Full Cost3 |
||||
Food Safety and Nutrition Risk | R | CFIA Act | 1998 | 30,001 | 31,203 | 229,137 | 2010-11 | 31,243 | 285,685 | ||
2011-12 | 31,240 | 277,661 | |||||||||
2012-13 | 31,241 | 274,309 | |||||||||
Zoonotic Risks | R | CFIA Act | 1998 | 0 | 31 | 92,106 | 2010-11 | 0 | 87,963 | ||
2011-12 | 0 | 85,493 | |||||||||
2012-13 | 0 | 84,461 | |||||||||
Animal Health Risks and Production Systems | R | CFIA Act | 1998 | 2,153 | 2,397 | 88,507 | 2010-11 | 2,400 | 84,527 | ||
2011-12 | 2,400 | 82,152 | |||||||||
2012-13 | 2,400 | 81,161 | |||||||||
Plant Health Risks and Production Systems | R | CFIA Act | 1998 | 3,796 | 3,862 | 99,229 | 2010-11 | 3,867 | 94,767 | ||
2011-12 | 3,867 | 92,105 | |||||||||
2012-13 | 3,867 | 90,993 | |||||||||
Biodiversity Protection | R | CFIA Act | 1998 | 350 | 448 | 10,544 | 2010-11 | 449 | 10,070 | ||
2011-12 | 449 | 9,787 | |||||||||
2012-13 | 449 | 9,668 | |||||||||
Integrated Regulatory Framework | R | CFIA Act | 1998 | 0 | 80 | 11,768 | 2010-11 | 0 | 11,239 | ||
2011-12 | 0 | 10,923 | |||||||||
2012-13 | 0 | 10,791 | |||||||||
Domestic and International Market Access | R | CFIA Act | 1998 | 17,266 | 15,350 | 35,832 | 2010-11 | 13,186 | 34,221 | ||
2011-12 | 14,192 | 33,259 | |||||||||
2012-13 | 15,195 | 32,858 | |||||||||
Internal Services | R | CFIA Act | 1998 | 0 | 78 | 155,925 | 2010-11 | 0 | 148,910 | ||
2011-12 | 0 | 144,730 | |||||||||
2012-13 | 0 | 142,981 | |||||||||
Internal Services | O | Access to Information Act | 1992 | 8 | 11 | 1,053 | 2010-11 | 11 | 1,005 | ||
2011-12 | 11 | 977 | |||||||||
2012-13 | 11 | 965 | |||||||||
Sub-Total | CFIA Act | 53,566 | 53,449 | 793,047 | 2010-11 | 51,114 | 757,382 | ||||
2011-12 | 52,147 | 736,110 | |||||||||
2012-13 | 53,150 | 727,222 | |||||||||
Sub-Total | Access to Information Act | 8 | 11 | 1,053 | 2010-11 | 11 | 1,005 | ||||
2011-12 | 11 | 977 | |||||||||
2012-13 | 11 | 965 | |||||||||
Total | 53,574 | 53,460 | 794,100 | 2010-11 | 51,155 | 758,387 | |||||
2011-12 | 52,158 | 737,087 | |||||||||
2012-13 | 53,161 | 728,187 |
1. R=Regulating. O=Other products and services.
2. The full cost of the user fees' activites includes all direct and indirect expenditures. The full cost also includes services provided without charge by other government departments.
3. The figures are taken from the reference levels established by the Annual Reference Level Updated (ARLU) and the estimated amounts of services provided without charge by other government departments.
"A moratorium on increasing or adding new user fees was imposed when the Agency was created, due to industry concerns that the Agency would increase user fees to balance its budget rather than look for efficiencies. Because new fees could not be created, and existing fees could not be increased, the Agency has not consulted with stakeholders regarding service standards, and has not systematically measured performance over the last 15 years. By 2008, user fees recovered less than 9% of the cost of providing services. The moratorium was lifted in August 2009, and work began on reviewing and modernizing user fees and service standards in priority areas. During user fee modernization, the Agency must adhere to the User Fees Act, which came into force in 2004. The Act requires that the proposed services, service standards, and user fees and other information be presented to stakeholders for comment and subsequently submitted to both Houses of Parliament for review. The process from initial consultations to implementing the new fees via the CFIA Act is expected to take at least 1.5 years, at which time the Agency would begin performance measurement and reporting on service standards (expected summer 2011 for initial priority areas)."
2009-2010 CFIA’s Performance Report on External Fees | |||
---|---|---|---|
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) | Response provided within 30 days following receipt of request; response time may be extended pursuant to Section 9 of the ATIA. Notice of extension to be sent within 30 days of receipt of request. | Of the 340 requests completed under the ATIA last fiscal year, 118 (35%) were completed under 30 days; 39 (11%) were completed in 31 to 60 days; 57 (17%) were completed in 61 to 120 days; and 126 (37%) were completed 121 or over. | The service standard is established by the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
Destination Inspection Service1 (fresh fruits and vegetables) http://www.inspection.gc.ca/ english/fssa/frefra/dis/dise.shtml | Goal is to achieve inspector response to 80% of the inspection requests within eight hours and 100% of requests within 24 hours by 2011. | National results: 77.64% within 8 hours and 87.24% within 24 hours. | Service standards were established for Destination Inspection Service, in consultation with Industry. |
Veterinary Biologics Program Service Standards (The service standards refer to VBS calendar days, unless specified otherwise) | The Veterinary Biologics Section made significant progress in eliminating backlogs, and is now meeting service standards for all key indicators, with very few exceptions. | To address stakeholders' concerns about capacity and timeliness of the regulatory approval process for animal health products, the CFIA Veterinary Biologics Section has participated in the Canadian Animal Health Products Regulatory Advisory Committee (CAHPRAC) since 2008 in collaboration with Health Canada's Veterinary Drugs Directorate. | |
Dossier Review (new submission, change in product formulation or change in label claim) | Met | ||
Canadian Manufacturers | |||
1. Review initial submission and prepare response | 1) Response time 4 months maximum Average response time is 3 months | Met | To address stakeholder concerns, a phased review system is in place which allows for submission review and response while information and data are pending. |
2. Review supplemental data and prepare response | 2) Response time 6 weeks maximum Average response time is 4 weeks | Met | |
American Manufacturers | |||
3. Review initial submission and prepare response | 3) Response time 4 months maximum Average response time is 3 months | Met | To address stakeholder concerns about timely availability of US manufactured products, a concurrent review system was introduced to allow for submission review and response while US licensure is being finalized. |
4. Review supplemental data and prepare response | 4) Response time 6 weeks maximum Average response time is 4 weeks | Met | |
Manufacturers from other countries | |||
5. Review initial submission and prepare response | 5) Response time 6 months maximum Average response time is 4 months | Met | |
6. Review supplemental data and prepare response | 6) Response time 6 weeks maximum Average response time is 4 weeks | Met | |
Laboratory Testing | |||
7. Each master cell line | 7) Response time 4 months maximum Average response time is 3 months | Met | |
8. Each master seed culture | 8) Response time 4 months maximum Average response time is 3 months | Met | |
9. Each pre-licensing serial tested, to a maximum of three | 9) Response time is maximum 4 months Average response time is 3 months | Met | |
Facility Inspections/Audits | |||
10. Canadian manufacturers | 10) Annual Average is annual. | Met | |
11. Canadian importers | 11) Minimum every 3 years Average is every three years | Met | |
12. American manufacturers | 12) Minimum every 3 years Average is every three years | Met | For facilities which are inspected annually and licensed by the US Department of Agriculture, Animal and Plant Health Inspection Service (USDA-APHIS), VBS may inspect when the product is first licensed in Canada. Subsequent inspections will be arranged as necessary. VBS may request copies of inspection reports from USDA-APHIS. |
13. Other non-Canadian manufacturers | 13) Minimum every 4 years Average is every four years | Met | For facilities which are inspected regularly for Good Manufacturing Practices, VBS may inspect when the product is first licensed in Canada. Subsequent inspections will be arranged as necessary. |
14. Issuance of Permits, Licenses and Export Certificates | 14) Response time maximum 2 weeks Average response time is 2 weeks. | Met | |
Serial Release | |||
15. If not tested | 15) Response time maximum 5 days Average response time is 2–3 days. | Met | |
16. If tested | 16) Response time maximum 35 days Average response time is 2 weeks. |
Met. Due to test scheduling and set up requirements, the average response time has consistently approached the maximum response time of 35 days. |
|
17. Label Review and Approval | 17) Response time maximum 4 weeks Average response time is 2 weeks. |
Met |
|
18. Advertising Review and Approval | 18) Response time maximum 4 weeks Average response time is 2 weeks. |
Met |
To address stakeholder concerns, VBS is no longer reviewing and approving advertising. |
19. Protocol Review for Efficacy/Safety Studies | 19) Response time maximum 45 days Average response time is 30 days. |
Met |
|
20. Production Outline Revisions | 20) Response time maximum 4 weeks Average response time is 2 weeks. |
Met |
|
21. Suspected Adverse Reactions | 21) Response time maximum 4 weeks Average response time is 2 weeks. |
Met |
|
Application for Feed Registration and Ingredient Approval i) Timeliness: For 90 percent or more of the applications received |
|||
(a) Feed Section screens applications within ten days of receiving it. |
N/A |
||
(b) For products requiring a review of efficacy data, a preliminary review is conducted within 10 days of the screening date, and the results of the review are communicated to the applicant. |
N/A |
||
(c) Animal Feed Division conducts efficacy, livestock, human and environmental safety reviews and responds to applicant within 90 days. |
28.6% of applications were completed within 90 days. |
To address stakeholders concerns about capacity and timeliness of the regulatory approval process, the CFIA is working through the Canadian Animal Health Products Regulatory Advisory Committee (CAHPRAC). | |
(d) The laboratory does a desk review of proposed method of analysis within 4 weeks of receiving it. If laboratory testing is required, it will be done within 12 weeks of receiving a suitable method and test samples depending on availability of specialized equipment. |
N/A |
||
(ii) Quality | |||
(a) The Feeds Regulations are consistently interpreted and applied in registration/approval decisions. |
Met |
||
(b) Information is openly exchanged between clients and evaluation specialists. |
Met |
||
(c) Analytical methods are evaluated for specificity, selectivity, reliability and accuracy, using internationally standardized method validation procedures. |
Met |
1 The reporting period is April 1, 2009 to Feb. 28, 2010
User Fee: Inward Inspection
Fee Type: Regulatory
Fee-setting Authority: Schedule 1 - Canada Grain Regulations
Date Last Modified: 1991
Performance Standards:
Performance Results:
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
7,616 | 9,239 | 12,543 | 2010-11 | 7,616 | 12,892 |
2011-12 | 7,616 | 13,085 | |||
2012-13 | 7,616 | 13,281 |
User Fee: Outward Inspection
Fee Type: Regulatory
Fee-setting Authority: Schedule 1 - Canada Grain Regulations
Date Last Modified: 1991
Performance Standards:
Performance Results:
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
12,732 | 16,516 | 13,935 | 2010-11 | 12,732 | 14,636 |
2011-12 | 12,732 | 14,855 | |||
2012-13 | 12,732 | 15,078 |
User Fee: Inward Weighing
Fee Type: Regulatory
Fee-setting Authority: Schedule 1 - Canada Grain Regulations
Date Last Modified: 1991
Performance Standards:
Performance Results:
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
1,662 | 2,055 | 4,222 | 2010-11 | 1,662 | 4,447 |
2011-12 | 1,662 | 4,514 | |||
2012-13 | 1,662 | 4,582 |
User Fee: Outward Weighing
Fee Type: Regulatory
Fee-setting Authority: Schedule 1 - Canada Grain Regulations
Date Last Modified: 1991
Performance Standards:
Performance Results:
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
7,109 | 8,804 | 7,348 | 2010-11 | 7,109 | 7,670 |
2011-12 | 7,109 | 7,785 | |||
2012-13 | 7,109 | 7,902 |
User Fee: Registration and Cancellation
Fee Type: Regulatory
Fee-setting Authority: Schedule 1 - Canada Grain Regulations
Date Last Modified: 1991
Performance Standards:
Performance Results:
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
3,836 | 4,605 | 1,280 | 2010-11 | 3,836 | 1,308 |
2011-12 | 3,836 | 1,327 | |||
2012-13 | 3,836 | 1,347 |
User Fee: Licensing and Producer Car
Fee Type: Regulatory
Fee-setting Authority: Schedule 1 - Canada Grain Regulations
Date Last Modified: 1991
Performance Standards:
Performance Results:
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
469 | 509 | 2,202 | 2010-11 | 469 | 2,278 |
2011-12 | 469 | 2,313 | |||
2012-13 | 469 | 2,347 |
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) | 33,424 | 41,728 | 41,530 | 2010-11 | 33,424 | 43,231 |
2011-12 | 33,424 | 43,879 | ||||
2012-13 | 33,424 | 44,537 | ||||
Total | 33,424 | 41,728 | 41,530 | 2010-11 | 33,424 | 43,231 |
2011-12 | 33,424 | 43,879 | ||||
2012-13 | 33,424 | 44,537 |
Note: The amounts reported under Full Costs do not reflect all actual full costs of the Canadian Grain Commission. As per the Performance Summary, Actual Spending is $80.3 million which is funded not only through User Fees, but annual and ad-hoc appropriation, as well as other optional revenues. Full Costs reported above reflect only the costs associated with the revenue generation of the above activities.
External Fee | Service Standard1 | Performance Results | Stakeholder Consultation |
---|---|---|---|
Inward Inspection |
|
From April 1, 2009 to March 31, 2010, Canadian Grain Commission staff inspected 294,985 inward grain cars. The grading of inward grain cars was 98.8% accurate. Service standards were met 100% of the time. |
Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance. |
Outward Inspection |
|
From April 1, 2009 to March 31, 2010, Canadian Grain Commission staff issued 7,911 certificates of quality representing 29,555,831 tonnes of Canadian export grain. Service Standards were met 100% of the time. |
Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Vessel Loading Protocol). |
Inward Weighing |
|
From April 1, 2009 to March 31, 2010, Canadian Grain Commission staff officially weighed 312,927 inward grain cars. Service Standards were met 100% of the time. |
Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Grain Receival Service). |
Outward Weighing |
|
From April 1, 2009 to March 31, 2010, Canadian Grain Commission staff officially weighed 29,555,831 tonnes of grain for export from Canada. Service Standards were met 100% of the time. |
Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Vessel Loading Protocol). |
Registration and Cancellation |
|
Service Standards were met 100% of the time. |
Informal feedback from stakeholders on a daily basis. |
Licensing |
|
As of March 30, 2010, the Canadian Grain Commission had 153 licensees. It should be noted that many licensees hold multiple licences (e.g., primary, grain dealer, terminal, transfer). Service standards were met 100% of the time. |
Daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance. |
1 As established pursuant to the Policy on Service Standards for External Fees:
Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance
User Fee: Fees charged for processing access requests filed under the Access to Information Act
Fee Type: Other products and services
Fee-setting Authority: Access to Information Act
Date Last Modified: 1992
Performance Standards: Response provided within 30 days of receipt of request. Response time may be extended pursuant to s. 9 of the Act. Notice of extension to be sent within 30 days of receipt of request.
Performance Results: See Note 1
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$3,500 | $4,000 | $750 000 (See Note 2) |
2010-11 | (See Note 3) | $1,096 |
2011-12 | (See Note 3) | (See Note 4) | |||
2012-13 | (See Note 3) | (See Note 4) |
Other Information:
Note 1: Taking into account external factors, 59 per cent of requests were completed within the prescribed time frame.
Note 2: This figure consists of salary and O&M costs in relation to the administration of the Access to Information Act.
Note 3. This figure cannot be provided as revenue is based on information requests received under the Access to Information Act.
Note 4: Budget information not provided in advance. Cannot provide figures for 2011-2012 and 2012-2013.
User Fee: External Fees
Fee Type: Certification Fees
Fee-setting Authority: Departmental Act
Date Last Modified: February 26, 2004
Performance Standards: Issuance of certificates within 10 weeks from receipt of a complete application
Performance Results: 8 per cent
2009–2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$3,300,000 | $3,798,617 | $3,193,500 | 2010-2011 | $3,800,000 | $3,200,000 |
2011-2012 | $3,800,000 | $3,350,000 | |||
2012-2013 | $3,800,000 | $3,500,000 |
* Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (Fees charged for processing access requests filed under the Access to Information Act |
$3,500 | $4,000 | $750,000 (See Note 2) |
2010-11 | (See Note 3) | $1,096,000 |
2011-12 | (See Note 3) | (See Note 4) | ||||
2012-13 | (See Note 3) | (See Note 4) | ||||
Sub-Total (External Fees) | $3,300,000 | $3,798,617 | $3,193,500 | 2010-11 | $3,800,000 | $3,200,000 |
2011-12 | $3,800,000 | $3,350,000 | ||||
2012-13 | $3,800,000 | $3,350,000 | ||||
Total | 2010-11 | N/A | $4,296,000 | |||
2011-12 | N/A | N/A | ||||
2012-13 | N/A | N/A |
Note 1: Taking into account external factors, 59 per cent of requests were completed within the prescribed time frame.
Note 2: This figure consists of salary and O&M costs in relation to the administration of the Access to Information Act.
Note 3: This figure cannot be provided as revenue is based on information requests received under the Access to Information Act.
Note 4: Budget information not provided in advance. We cannot provide figures for 2011-2012 and 2012-2013.
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Fees charged for processing access requests filed under the Access to Information Act | Response provided within 30 days of receipt of request. Response time may be extended pursuant to s. 9 of the Access to Information Act. Notice of extension to be sent within 30 days of receipt of request. | 59 per cent of requests were completed on time. | This service standard is established by the Access to Information Act and its regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
Other Information:
Website on Access to Information: http://laws.justice.gc.ca/en/a-1/8.html
Website on Access to Information Regulations: http://laws.justice.gc.ca/eng/SOR-83-507/page-1.html
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Certification Fees | The current service standard of the Canadian Audio-Visual Certification Office (CAVCO) is the issuance of certificates within 10 weeks from receipt of a complete application. | CAVCO was unable to meet its goal service standard due to a period of unusually high staff turnover because of departures for maternity leave (3), medical leave (3), and a deployment (1). The time required to transition in-process files and to fully train replacement analysts led to an unusually large backlog. However, once analysts were up to speed, CAVCO met its service standard 65 per cent of the time. In 2010-2011, CAVCO management will strive to ensure a more stable human resources base. There will also be an opportunity to adjust CAVCO's service standard in line with clients' uptake of the new online application system. | In 2011-2012, CAVCO will survey its clients to measure their satisfaction following the implementation of the CAVCO online application system. |
A. External Fee | Service Standard | Performance Result | Stakeholder Consultation |
---|---|---|---|
Special publications and products Special publications and products prices are determined by comparing market prices and prices of other CCI publications, and by considering the size, content, and printing and translating costs for the product. |
CCI responds to general questions or requests about publications within 2 working days if requests are telephoned or e-mailed to Publications Sales or to Client Services; or sent through E-Services on CCI website. CCI processes publications and special products orders within a week of receiving payment. Packaging materials and procedures ensure that less than 2 per cent of its material arrives defective. |
100 per cent of requests were processed according to service standards. | N/A |
Learning opportunities-workshops CCI offers 14 Regional workshops costing $500 each. Clients are eligible for one regional workshop per fiscal year. Additional workshops are available at $500 each plus all expenses (transportation, accommodation, daily allowance, travel time, materials, transportation, and equipment rental). |
CCI responds to general questions or requests about training within 2 working days if requests are telephoned or e-mailed to Learning Opportunities or Client Services; or sent through E-Services on CCI website. For regional workshops, clients are notified of acceptance or rejection within 8 weeks of the December 1 application deadline. CCI responds to new requests within 3 weeks. Clients are notified of acceptance or rejection within 8 weeks and informed of whatever terms, conditions, and fees apply. CCI maintains an overall client satisfaction rate of 100 per cent, based on 11 quality parameters. (Note B1). Target of participants who reported improvement in knowledge, skills and practices is at least 90 per cent. |
100 per cent of participants reported improved knowledge, skills and practices. | N/A |
Library services Photocopies, books and audio-visual material loans: no fees for Canadian clients and libraries. Small fees for foreign clients: Photocopies : US$10 for up to 20 pages (including shipping and handling); US$.20 for each additional page; Loans: US$10 per book (including shipping and handling). Replacement costs for loss or damage: cost of the item plus a $50 processing fee. |
CCI responds to general questions or requests about library services within 2 working days if requests are telephoned or e-mailed to Library Services or Client Services; or sent through E-Services on the CCI website. CCI processes requests for photocopies, books or facsimile transmissions within 1 week of receiving the request. |
100 per cent of requests are processed within 1 week. | N/A |
B. Other information:
B1: Quality parameters (client satisfaction survey): Processing of the request, acknowledgment of receipt of the initial request, explanation of fees, explanation of service provided, communications in the course of the project, speed of service, quality of service, usefulness of service, quality of documents supplied (reports), attitude of personnel (friendly, courteous, competent), overall value.
B2: Client categories: CCI places clients in 18 categories to determine eligibility for various services and fees payable.
Canadian Conservation Institute (CCI), 2009-2010
Has the department incorporated environmental performance considerations in its procurement decision-making processes?
Yes |
Summary of initiatives to incorporate environmental performance considerations in procurement decision-making processes:
The Commission supports the protection of the environment and sustainable development by purchasing “green”. Procurement activities take into account and observe environmental performance considerations set out in the Policy on Green Procurement. Since the Commission is not an asset intensive organization, initiatives primarily relate to green procurement training, energy use reduction and the procurement of computer and office equipment, furniture and stationery supplies.
Results achieved:
The Commission continues to progress with the implementation of green procurement considerations in the decision-making process. Results include:
Contributions to facilitate government-wide implementation of green procurement:
Nil. The Commission does not have additional responsibilities under Section 8 of the Policy on Green Procurement.
Has the department established green procurement targets?
In progress |
Summary of green procurement targets:
Summary of green procurement targets:The Commission supports the protection of the environment and sustainable development by developing green procurement targets. Since the Commission is not an asset intensive organization, targets primarily relate to the procurement of computer and office equipment, furniture and stationery supplies.
Results achieved:
Results achieved:Baseline data was established during 2009/2010 in order to identify measurable targets for future performance reporting. For example, a digital temperature control system was installed in the server room to automatically regulate the temperature and potential energy savings can only be identified in future billing periods.
A. User Fee | Fee Type | Fee- Setting Autho- rity |
Date Last Modi- fied |
2009–2010 | Planning Years | ||||||
---|---|---|---|---|---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Perfor- mance Standard |
Perfor- mance Results |
Fiscal Year | Forecast Revenue | Esti- mated Full Cost |
||||
Fee charges for the processing of access requests filed under the Access to Information Act | R | Access to Infor- mation Act |
1992 | 0.0 | 605.0 | 2,768.2 | Response within the time limit prescribed by the Act; minimum of 80% | Response time of 66.30% for 2009- 2010 |
2010- 2011 |
n.a | n.a |
Subtotal (R) | 0.0 | 605.0 | 2,768.2 | 2011- 2012 |
n.a | n.a | |||||
Subtotal (O) | 0.0 | 0.0 | 0.0 | 2012- 2013 |
n.a | n.a | |||||
Total | 0.0 | 605.0 | 2,768.2 | ||||||||
B. Last Date Moditfied | |||||||||||
C. Other Information |
A. External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Fee charges for the processing of access requests filed under the Access to Information Act | Minimum of 80.0% | 66.3% for 2009–2010 | Not applicable, as per policies and guidelines issued by the Treasury Board Secretariat, the institution responsible for the Access to Information and Privacy program |
B. Other Information |
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)
Fee Type: Other Products and Services (O)
Fee-setting Authority: Access to information Act
Date Last Modified: 1992
Performance Standards: Response provided within 30 days of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html.
Performance Results:
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
0 | 2 | 2 | 2010-11 | 0 | 0 |
2011-12 | 0 | 0 | |||
2012-13 | 0 | 0 |
Other Information:
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) | 2010-11 | 0 | 0 | |||
2011-12 | 0 | 0 | ||||
2012-13 | 0 | 0 | ||||
Sub-Total (O) | 0 | 2 | 2 | 2010-11 | 0 | 0 |
2011-12 | 0 | 0 | ||||
2012-13 | 0 | 0 | ||||
Total | 0 | 2 | 2 | 2010-11 | 0 | 0 |
2011-12 | 0 | 0 | ||||
2012-13 | 0 | 0 |
The only fee that the CRTC currently collects which is subject to the reporting requirements of the User Fees Act relates to the processing of access requests filed under the Access to Information Act.
2009-2010 User Fee – User Fees Act
2008-2009 | Planning Years | ||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|
Name of Fee | Fee Type | Fee Setting Authority | Date Last Modified | Fore- casted Revenue |
Actual Revenue ($000) |
Full Cost ($000) |
Performance Standards |
Performance Results |
Fiscal Year | Forecast Reve- nue ($000) Note1 |
Esti- mated Full Cost ($000) |
Access to Information Fees | Other Products and Services (O) | Access to Information Act | 1992 | $0.4 | $0.4 | $187 | Requests are completed as per the standards indicated in the Access to Information Act. Section 7 of the Act states that access to a record requested under this Act shall, subject to sections 8, 9 and 11 be made available within thirty (30) days after the request is received. | During FY 2009-10, 77 new requests were received and 13 requests were carried over from FY 2008-2009: 87 requests were completed and processed in the following time frames: 40 completed within 30 days; 10 within 31 to 60 days; 25 within 61 to 120 days; 12 in over 120 days and 3 requests are still pending at the end of FY 2009-10. |
2010-2011 2011-2012 2012-2013 |
$1 $1 $1 |
$200 $200 $200 |
Total | $0.4 | $0.4 | $187 | 2010-2011 2011-2012 2012-2013 |
$1 $1 $1 |
$200 $200 $200 |
External Fees and Policy on Service Standard for External Fees
CRTC assesses fees pursuant to the Broadcasting Licence Fee Regulations, 1997, and the Telecommunications Fees Regulations, 2010. These regulations can be located on the CRTC web site at www.crtc.gc.ca. The CRTC has received a legal opinion indicating that the Part I broadcasting licence fees and telecommunications fees are considered to be external “regulatory fees” and not “user fees” as defined in the User Fees Act. Thus these fees, and the external reporting of any information related to these fees, are not subject to the provisions of the User Fees Act (UFA), but rather the Treasury Board Policy on Service Standards for External Fees.
Furthermore, the Federal Court of Appeal dealt with a reference case regarding proposed changes to the CRTC Telecommunications Fees Regulations. In the Federal Court of Appeal’s decision issued on July 2, 2009 (http://decisions.fca-caf.gc.ca/en/2009/2009fca224/2009fca224.html) it was determined that changes to the Telecommunications Fees Regulations would not be subject to the provisions of the User Fees Act. As a result of the Court’s decision, and a public process, the Commission decided with Treasury Board approval, to make the Telecommunications Fees Regulations, 2010, replacing the Telecommunications Fees Regulations, 1995. The Telecom Fees Regulations, 2010 came into force on 1 April 2010. For further details see Telecom Decision CRTC 2010-183 New Telecommunications Fees Regulations on CRTC web site http://www.crtc.gc.ca/eng/archive/2010/2010-183.htm
In order to be as comprehensive and transparent as possible with respect to CRTC external fees, information on broadcasting and telecommunications fees is being presented in the following table.2009-2010 | Planning Years | ||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|
Name of Fee | Fee Type | Fee Setting Authority | Date Last Modified | Forecasted Revenue | Actual Revenue ($000) |
Full Cost ($000) |
Performance Standards | Performance Results | Fiscal Year | Forecast Revenue ($000) | Estimated Full Cost ($000) |
Broadcasting Licence Fees |
Broadcasting Act (Section 11) |
2010-11 | $33.5M | $33.5M | |||||||
Part I | Regulatory (R) | Broadcasting Licence Fee Regulations 1997 | 1997 | $33.5M | $33.5M | $33.5M | 2011-12 | $32.9M | $32.9M | ||
2012-13 | $28.5M | $28.5M | |||||||||
Part II | Right & Privilege/ Regulatory Charges | 2010 (note 1) |
$ - | $434.0M (note 2) |
$10.0M | 2010-11 | $ 100M | $10.0M (note 4) |
|||
2011-12 | $100M (note 3) |
$10.0M (note 4) |
|||||||||
2012-13 | $100M (note 3) |
$10.0M (note 4) |
|||||||||
Telecommu- nications Fee |
Regulatory (R) | Telecommuni-cations Act (Section 68) | $31.0M | $31.0M | $31.0M | ||||||
Telecommuni-cations Fee Regulations 1995 | 2010 | 2010-11 | $31.0M | $31.0M | |||||||
2011-12 | $25.1M | $25.1M | |||||||||
2012-13 | $25.1M | $25.1M | |||||||||
Total | $64.5M | $498.5M | $74.5M | 2010-11 | $64.5M | $64.5M | |||||
2011-12 | $58.0M | $58.0M | |||||||||
2012-13 | $53.6M | $53.6M |
Note 1: Pursuant to section 11 of the Broadcasting Act, the Commission received Treasury Board approval in order to enact the amendments to the Broadcasting Licence Fee Regulations, 1997 (the amended Regulations). The amended Regulations came into effect on 23 June 2010.
Note 2: This amount represents the Part II fees and accrued interest that would have been payable by broadcasters covering the three year period FY 2007-08, FY 2008-09
and FY 2009-10 (i.e. for those fees that would have been due and payable on 30 November 2007, 2008 and 2009). This amounted to $433,876,668 ($415,279,112 in fees and
$ 18,568,699 in interest). This total amount was also written off by the CRTC as a bad debt expense in accordance with the authority provided for in the Government’s
remission order.
Note 3: Commencing in 2011, the Part II licence fee will be adjusted annually on a compound basis in accordance with the percentage increase or decrease, as the case may be, to the Consunmer Price Index for the calendar year prior to the year of the adjustment.
Note 4: Industry Canada management costs associated with broadcasting activities.
Explanation of Revenue
The CRTC collects fees under the authority of the Broadcasting Act and Telecommunications Act and the regulations made pursuant to these Acts, namely the Broadcasting Licence Fee Regulations, 1997 and the Telecommunications Fees Regulations, 2010. For fiscal year 2009-2010 the Part I broadcasting licence fees total $33.5 million made up of $21.8 million respendable and $11.7 million non-respendable revenues. For the same period, telecommunications fees totalled $31 million made up of $18.8 million in respendable and $12.2 million in non-respendable revenues.
Broadcasting Licence Fees
Section 11 of the Broadcasting Act empowers the Commission to make regulations respecting licence fees. These regulations apply to all licensees other than those classes of undertakings specifically exempted under section 2 and section 11(3) of the fee regulations. Every licensee subject to the regulations is required to pay a Part I and a Part II licence fee to the Commission annually. For 2009-2010 the CRTC collected a total of $33.5 in Part I fees.
Part I licence fees
The Part I fee is based on the broadcasting regulatory costs incurred each year by the Commission and other federal departments or agencies, excluding Industry Canada spectrum management costs (which are recovered as a component of Part II licence fees). The Part I fee is equal to the aggregate of:
The estimated total broadcasting regulatory costs of the Commission are set out in the Commission’s Expenditure Plan published in Part III of the Estimates of the Government of Canada (i.e. Part III Report on Plans and Priorities).
There is an annual adjustment amount to the Part I fee to adjust estimated costs to actual expenditures. Any excess fees or shortfalls are credited or charged to the licensee in a following year’s invoice.
Part II licence fees
On October 7, 2009 the Minister of Canadian Heritage announced an out of court settlement regarding CRTC Part II broadcasting licence fees.
This brought an end to the litigation that commenced in 2003. As part of this agreement, in exchange for the plaintiffs agreeing to discontinue their lawsuit, the Government issued a remission order (2009-1715 dated October 7, 2009) with respect to: a) the amount of Part II licence fees and interest that would have been payable by applicable licensees during the Government’s fiscal years 2007-08, 2008-09 and 2009-10; and b) the amount of costs and interest awarded to Her Majesty in right of Canada against the appellants by the Federal Court of Appeal decision dated April 28, 2008. The CRTC has recorded those transactions required to address that part of the remission order dealing with fees and accrued interest, while Canadian Heritage has recorded those transactions related to the award of costs and accrued interest.
As part of this settlement, the Government also recommended that the CRTC develop a new, forward-looking fee Part II licence regime that would be capped at $100 million per year. On December 22, 2009 the CRTC launched a public consultation process (Broadcasting Notice of Consultation CRTC 2009-797) to consider changes to the Broadcasting Licence Fee Regulations,1997 to implement this new fee regime. The amended regulations come into effect on June 23 2010. For further details on the amended Broadcasting Licence Fee Regulations, 1997 relating to Part II fees see Broadcasting Regulatory Policy CRTC 2010-476 on CRTC web site at http://www.crtc.gc.ca/eng/archive/2010/2010-476.htm
Telecommunications FeesSection 68 of the Telecommunications Act sets out the authority for collecting telecommunications fees from carriers that the Commission regulates.
Under the Telecommunications Fees Regulations, 1995 each company that files tariffs must pay fees based on its operating revenue, as a percentage of the revenue of all the carriers that file tariffs. For 2009-2010, the CRTC collected $31 million in telecommunications fees.
On March 25, 2010 the CRTC issued Telecom Decision 2010-183 that announced the new Telecommunications Fees Regulations, 2010 (Regulations). These new Regulations came into force on April 1, 2010 and replaced the Telecommunications Fees Regulations, 1995. For further details see Telecom Decision CRTC 2010-183 New Telecommunications Fees Regulations on CRTC web site http://www.crtc.gc.ca/eng/archive/2010/2010-183.htm
The new fees Regulations require all telecommunications service providers (TSPs), or groups of related TSPs, with at least $10 million dollars in Canadian telecommunications service revenues (CTSR) to pay telecommunications fees, whether or not they file a tariff for approval with the Commission.
The annual fees the CRTC collects is equal to the aggregate of:
The Commission’s estimated total telecommunications regulatory costs are set out in the Commission’s Expenditure Plan published in Part III of the Estimates of the Government of Canada (i.e., Part III Report on Plans and Priorities). There is an annual adjustment amount to the telecommunications fees to adjust estimated costs to actual expenditures. Any excess fees or shortfalls are credited or charged to the carriers in a following year’s invoice.
Dispute Resolution – Fee AssessmentUnder the CRTC’s dispute resolution process regarding the assessment of broadcasting licence fees and telecommunications fees:
3.3.2) User Fees Reporting
User Fee: Fees charged for the processing of access to information requests filed under the Access to Information Act (ATIA)
Fee Type: Other products and services (O)
Fee-Setting Authority: Access to Information Act
Date Last Modified: 1992
Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notices of extension are to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.
Performance Results: The Canadian Space Agency (CSA) received 12 new requests for access to information and processed an additional two that were outstanding from the previous period, for a total of 14. CSA routinely waives fees in accordance with TBS guidelines. The response time was within time limits in 71% of the requests.
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
0.1 | 0.1 | 83.8 | 2010-2011 | 0.1 | 85 |
2011-2012 | 0.1 | 85 | |||
2012-2013 | 0.1 | 85 |
Other Information: The CSA collects user fees for information requests in accordance to the Access to Information Act. The total user fees collected in 2009-2010 are for application fees. There was no need to charge for preparation and search fees.
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)
Fee Type: Other products and services
Fee-setting Authority: Access to Information Act
Date Last Modified: 1992
Performance Standards: Responses provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request
The Access to Information Act provides fuller details.
Performance Results: Requests completed within:
30 days – 88 %
31-60 days – 6 %
61 – 120 days – 6 %
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
< 1 |
< 1 |
17 |
2010–2011 |
< 1 |
50 |
2011–2012 |
< 1 |
50 |
|||
2012–2013 |
< 1 |
50 |
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) |
Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: |
Requests completed within: |
The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
The following tables list Citizenship and Immigration Canada (CIC) user fees and provide information regarding the history of the fees, client service outcomes, revenue and associated costs.
Notes regarding all fees:
Forecasted revenues are based on CIC’s 2010–2011 Report on Plans and Priorities.
Actual revenue amounts are reported on a cash basis. The actual revenue amounts are net of current year remissions and exclude revenues with respect to interest for the Immigration Loan Program.
The 2009–2010 full costs and estimated full costs for planning years include an estimate from other government departments (OGDs) and represent the best available cost data at the time of producing this table.
OGDs included in CIC’s 2009–2010 Cost Management Model are Foreign Affairs and International Trade Canada; Public Works and Government Services Canada; Immigration and Refugee Board; Royal Canadian Mounted Police; Department of Justice; Human Resources and Skills Development Canada; Canadian Security Intelligence Service; Canada Border Services Agency; and Treasury Board Secretariat.
Please note that the tables do not include the information for the following OGDs: Office of the Commissioner of the Federal Judicial Affairs, Court Administration Services, and Social Sciences Humanities and Research Council of Canada.
Processing times change regularly depending on a number of factors including application intake. Domestic processing times are expressed as an average while overseas processing times are expressed as “x% in a specific period of time.”
Statistics in Performance Results for domestic regions were current as of March 31, 2010.
1. User Fee: Right of Permanent Residence Fee (RPRF)
Fee Type: Regulatory
Fee-setting Authority: Financial Administration Act (FAA); Immigration and Refugee Protection Act (IRPA); and Immigration and Refugee Protection Regulations (IRPR)
Date Last Modified: May 3, 2006
Performance Standards: This fee is payable by persons who will acquire permanent resident status in Canada. Protected persons and dependent children do not pay the RPRF.
Performance Results: This fee is closely linked to the processing of permanent resident applications in Canada and overseas.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$78,100 | $91,075 | Costs associated with this fee are related to the overall cost of the immigration regulatory regime. | 2010-11 | $99,100 | Costs associated with this fee are related to the overall cost of the immigration regulatory regime. |
2011-12 | $106,600 | ||||
2012-13 | $114,600 |
2. User Fee: Permanent Residence Application Fee, Permanent Resident Card Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes
Fee Type: Regulatory
Fee-setting Authority: IRPA and IRPR
Date Last Modified: June 28, 2002
Performance Standards:
Permanent Residence Applications Processed in Canada, Immigrant Visas Processed Overseas and Sponsorship Application Fee for Family Classes: Priority processing is given to the reunification of immediate family members—spouses, partners and dependent children—and to skilled workers nominated by provincial governments. As of April 1, 2010, the service standard for immediate members of the Family Class is 12 months from the time the application is received at the Case Processing Centre (CPC)-Mississauga. Processing of these cases contributes to the achievement of Government of Canada immigration levels by issuing visas in line with established annual targets.
Permanent Resident Travel Documents processed overseas: Processed expeditiously.
Permanent Resident Cards (PRC): The majority of the applications are to be processed within 30 days. PRCs for new arrivals are, since April 2010, subject to a 40-business-day processing service standard.
Performance Results:
Immigrant Visas Processed Overseas: In calendar year 2009, overseas missions exceeded the overall visa target by 3%, as they issued a total of 233,854 immigrant visas.
In calendar year 2009, missions finalized 50% of immediate Family Class applications within 6 months, 70% within 9 months and 80% within 12 months.
Missions finalized 50% of Provincial Nominees within 8 months, 70% within 10 months and 80% within 11 months. Missions finalized 50% of Quebec skilled workers within 8 months, 70% within 12 months and 80% within 16 months. For Quebec Business Class, 50% were finalized within 14 months, 70% within 16 months and 80% within 17 months.
Details of past processing times by each overseas mission and by immigration category appear on CIC’s website. For data consistency, the website of every overseas mission links to pages concerning processing times on the CIC website.
Permanent Residence Applications Processed in Canada and Sponsorship Application Fee for Family Classes: Recent average processing times for (CPCs) are estimates only and are updated on the CIC website weekly.
Permanent Resident Travel Documents processed overseas: In calendar year 2009, 59% of applications were processed within two days.
Permanent Resident Cards: Processing times for new application were kept within the new 40-business-day service standard. As of December 31, 2009, processing time for the replacement or renewal of a card was 121 days.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$197,800 | $172,551 | $409,625 | 2010-11 | $186,600 | $409,625 |
2011-12 | $187,400 | $409,625 | |||
2012-13 | $188,200 | $409,625 |
3. User Fee: Work Permit Fee (Individuals and Performing Artist Groups)
Fee Type: Regulatory
Fee-setting Authority: IRPA and IRPR
Date Last Modified: January 2, 1997
Performance Standards:
Work Permits Processed Overseas and in Canada: Processed expeditiously.
Performance Results:
Work Permits Processed Overseas: In calendar year 2009, 50% of applications were finalized within 14 days, 70% within 42 days and 80% within 77 days. Past processing times by each overseas mission and by category appear on the CIC website.
Work Permits Processed in Canada: CPC–Vegreville processes work permit applications in various formats. Recent average processing times for CPCs are estimates only and are updated on the CIC website weekly.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$45,400 | $42,730 | $113,996 | 2010-11 | $60,700 | $113,996 |
2011-12 | $66,100 | $113,996 | |||
2012-13 | $72,200 | $113,996 |
4. User Fee: Study Permit Fee
Fee Type: Regulatory
Fee-setting Authority: IRPA and IRPR
Date Last Modified: June 1, 1994
Performance Standards:
Study Permits Processed Overseas and in Canada: Processed expeditiously.
Performance Results:
Study Permits Processed Overseas: Processed expeditiously. Past processing times by each overseas mission and by category appear on the CIC website.
Study Permits Processed in Canada: CPC–Vegreville processes study permit applications in various formats. Recent average processing times for CPCs are estimates only and are updated on the CIC website weekly.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$22,000 | $22,852 | $47,559 | 2010-11 | $22,200 | $47,559 |
2011-12 | $24,100 | $47,559 | |||
2012-13 | $26,100 | $47,559 |
5. User Fee: Temporary Resident Visa Application Fee, Extension of Authorization to Remain in Canada as a Temporary Resident Fee and Restoration of Temporary Resident Status Fee
Fee Type: Regulatory
Fee-setting Authority: IRPA and IRPR
Date Last Modified: January 2, 1997
Performance Standards:
Temporary Resident Visas (TRVs): Processed expeditiously.
Extensions of Authorization to Remain in Canada as a Temporary Resident and Restoration of Temporary Resident Status: These applications are processed on receipt. Average processing times, if available, are posted on the CIC website.
Performance Results:
TRVs: In calendar year 2009, 50% of TRV applications were finalized the same day, 70% within seven days and 80% within 14 days. Past processing times for each overseas mission and by visa category appear on the CIC website.
Extensions of Authorization to Remain in Canada as a Temporary Resident: Recent average processing times for CPCs are estimates only and are updated on the CIC website weekly.
Restoration of Temporary Resident Status: These applications are processed on receipt and there are no available average processing times.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$97,400 | $91,067 | $178,387 | 2010-11 | $97,800 | $178,387 |
2011-12 | $100,900 | $178,387 | |||
2012-13 | $104,200 | $178,387 |
6. User Fee: Temporary Resident Permit (TRP) Fee
Fee Type: Regulatory
Fee-setting Authority: IRPA and IRPR
Date Last Modified: January 2, 1997
Performance Standards:
TRPs Processed Overseas and In Canada: Processed expeditiously. The variability in the complexity of the cases and the inadmissibilities being addressed means that there can be no meaningful service standard.
Performance Results:
TRPs Processed Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. There are no data on processing times for TRPs. They are processed expeditiously but the variability in the complexity of the cases and the inadmissibilities being addressed means that there can be no meaningful service standard.
TRPs Processed in-Canada: TRPs are processed in CPC-Vegreville on an as received basis and there are no available average processing times. Recent average processing times for CPCs are estimates for uncomplicated cases only and are updated on the CIC website weekly.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$2,300 | $2,104 | $7,889 | 2010-11 | $2,900 | $7,889 |
2011-12 | $3,200 | $7,889 | |||
2012-13 | $3,200 | $7,889 |
7. User Fee: Other Immigration Services (Rehabilitation; Authorization to Return to Canada; Immigration Statistical Data; Certification and Replacement of Immigration Documents)
Fee Type: Regulatory
Fee-setting Authority: IRPA and IRPR
Date Last Modified: Various
Performance Standards:
Applications Processed Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously but the extremely variable nature and complexity of ARC cases means that there can be no meaningful performance standard.
Certification and Replacement of Immigration Documents: The documents requested are produced within 3-4 months of receipt of an application and then forwarded to the CIC Office nearest the client’s place of residence for pick-up.
Performance Results:
Applications Processed Overseas: ARCs are processed expeditiously but the variable nature and complexity of ARC cases means that there can be no meaningful performance results.
Certification and Replacement of Immigration Documents: Recent average processing times are updated regularly on the CIC website.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$1,800 | $2,457 | $6,752 | 2010-11 | $2,800 | $6,752 |
2011-12 | $3,000 | $6,752 | |||
2012-13 | $3,000 | $6,752 |
8. User Fee: Right of Citizenship Fee
Fee Type: Regulatory
Fee-setting Authority: FAA; Citizenship Act and Citizenship Regulations
Date Last Modified: January 2, 1997
Performance Standards: This fee is payable by persons obtaining citizenship status. Persons under 18 years of age do not pay the Right of Citizenship fee. See the External Fees Table.
Performance Results: This fee is linked to acquisition of citizenship status. See Citizenship Fees.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$12,000 | $15,598 | Costs associated with this fee are related to the overall cost of the citizenship regulatory regime. | 2010-11 | $13,900 | Costs associated with this fee are related to the overall cost of the citizenship regulatory regime. This fee was established in the 1995 federal budget and subsequently reduced by half in Budget 2006. |
2011-12 | $12,700 | ||||
2012-13 | $11,700 |
9. User Fee: Citizenship Fees: Grant, Retention, Resumption and Renunciation of Citizenship
Fee Type: Regulatory
Fee-setting Authority: Citizenship Act and Citizenship Regulations
Date Last Modified: January 2, 1997
Performance Standards: The majority of cases’ standard processing time is 12–15 months.
Performance Results: In 2009–2010, the average processing time for 80% of all individuals applying to become a citizen (Grant of Citizenship) was 15 months. Recent average processing times are updated regularly on the CIC website.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$16,000 | $18,983 | $83,649 | 2010-11 | $17,000 | $83,649 |
2011-12 | $15,600 | $83,649 | |||
2012-13 | $14,300 | $83,649 |
10. User Fee: Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship
Fee Type: Regulatory
Fee-setting Authority: Citizenship Act and Citizenship Regulations
Date Last Modified: January 2, 1997
Performance Standards: The majority of cases’ standard processing time is four (4) months.
Performance Results: In 2009–2010, the processing time for 80% of applications for the issuance of a citizenship certificate (Proof of Citizenship) decreased to 4–5 months from 10 months for applications processed within Canada. Proof of Citizenship processing times are updated on the CIC website regularly.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$2,400 | $6,737 | $26,945 | 2010-11 | $4,700 | $26,945 |
2011-12 | $4,700 | $26,945 | |||
2012-13 | $4,700 | $26,945 |
11. User Fee: Fees for Processing Access Requests Filed under the Access to Information Act (ATIA)
Fee Type: Other products and services
Fee-setting Authority: ATIA
Date Last Modified: 1992
Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension is to be sent within 30 days after receipt of request. The ATIA website provides further details.
Performance Results: CIC received 16,647 requests under the ATIA in 2009–2010 and completed 16,556 requests during the same period (includes requests carried over from previous year). CIC provided a response within 30 days following receipt of the request in 59% of cases. Response time was extended in 41% of cases.
Overall, CIC met deadlines for 95% of the requests completed over the course of the year.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$100 | $84 | $2,953 | 2010-11 | $200 | $3,200 |
2011-12 | $200 | $3,400 | |||
2012-13 | $200 | $3,600 |
Other Information: CIC has experienced significant increases in the number of ATIA requests it receives. Over the past three years, the number of requests has increased 45%, which has resulted in increased costs to process these requests. Source: Annual Report 2009–2010 — Privacy Act, Access to Information Act.
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) | $475,200 | $466,154 | $841,357 | 2010-11 | $507,700 | $841,357 |
2011-12 | 524,300 | $841,357 | ||||
2012-13 | 542,800 | $841,357 | ||||
Sub-Total (O) | $100 | $84 | $2,953 | 2010-11 | $200 | $3,200 |
2011-12 | $200 | $3,400 | ||||
2012-13 | $200 | $3,600 | ||||
Total | $475,300 | $466,238 | $877,753 | 2010-11 | $507,900 | $878,000 |
2011-12 | $524,500 | $878,200 | ||||
2012-13 | $543,000 | $878,400 |
External Fee | Performance Results | Stakeholder Consultation | |
---|---|---|---|
Right of Permanent Residence Fee (formerly Right of Landing Fee) | This fee is not a processing fee, but rather a fee that is paid to receive the right of permanent residence. Legally, this fee is only required to be paid prior to the time of the issuance of permanent resident (PR) visas abroad or prior to the granting of PR status in Canada. The timing of its payment is, to a certain degree, voluntary on the part of the applicant: i.e., at any time during the processing of the PR applications prior to the issuance of the PR visa at a visa office; prior to the finalization of the PR visa abroad; or prior to being granted PR status in Canada. Because the client determines when the fee is paid, no specific service standards are attached to it. Instead, the service standard and processing times are attached to the processing of the application itself, which carries a separate fee. |
This fee is closely linked to the processing of permanent residence applications in Canada and overseas. | This fee was established in the 1995 federal budget and subsequently reduced by half in Budget 2006. |
Permanent Residence Application Fee, Permanent Resident Card Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes |
Immigration levels are set by Cabinet once a year and demand (intake) far outweighs set levels. To comply with the Cabinet-established levels, once levels’ targets are met excess applications may wait in a queue for lengthy periods until Cabinet establishes new levels, opening up room the following year. It is not possible to set service standards for applications outside of the priority processing queue without intake controls or placing CIC in contempt of Parliament. Permanent Resident Travel Documents: Two days for routine cases. Highest priority processing is given to immediate Family Class—spouses, etc. At overseas missions and in Canada, the service standard is to finalize the majority of cases within 6 months. As of April 1, 2010, the service standard for immediate Family Class is 12 months from the time the application is received at the Mississauga Case Processing Centre (CPC). Priority processing for Provincial Nominees and Quebec Economic (skilled worker and business) classes at overseas missions is done as quickly as possible, taking into consideration the immigration levels’ plan. PRCs: Majority within 30 days. PRCs for new arrivals are, since April 2010, subject to a 40-business-day processing service standard. |
Immigrant Visas Processed Overseas: In calendar year 2009, overseas missions exceeded the overall visa target by 3%, as they issued a total of 233,854 immigrant visas. In calendar year 2009, missions finalized 50% of immediate Family Class applications within 6 months, 70% within 9 months and 80% within 12 months. Missions finalized 50% of Provincial Nominees applications within 8 months, 70% within 10 months and 80% within 11 months. Missions finalized 50% of Quebec skilled workers within 8 months, 70% within 12 months and 80% within 16 months. For Quebec Business Class, 50% of applications were finalized within 14 months, 70% within 16 months and 80% within 17 months. Details of past processing times by each overseas mission and by immigration category appear on CIC’s website. For data consistency, the website of every overseas mission links to pages concerning processing times on the CIC website. Permanent Resident Travel Documents: In calendar year 2009, 59% of applications were processed within two days. PRCs: Processing times for new applications were kept within the 40-business-day service standard. As of December 31, 2009, at CPC–PRC the processing time for the replacement or renewal of a card was 121 days. Applications for Permanent Residence Processed in Canada: The processing time at CPC-Vegreville for in-Canada sponsorships of spouses or partners and their dependent children was 185 days in December 2009. Sponsorship Application for Family Classes: At CPC-Mississauga, the processing time for the assessment of eligibility in immediate Family Class overseas sponsorships was 38 days in December 2009. |
All the current fees are subject to the Government of Canada regulatory process for cost recovery fees which includes consultation requirements. Consultations took place at the time each of them was imposed as part of the regulatory process. The Standing Committee on Citizenship and Immigration holds regular consultations on various issues related to CIC’s mandate including fees and service standards. CIC consults regularly with stakeholders including the Canadian Bar Association, the Canadian Council for Refugees and immigration practitioners. Future changes to processing fees will be subject to the User Fee Act. Section 4 of the User Fee Act specifies the consultative requirements that will apply when new or modified user fees are considered. |
Work Permit Fee (individual and performing artist groups) | Overseas: Four weeks for the majority of cases. Domestic: Recent average processing times for CPCs are estimates for uncomplicated cases only and are updated on the CIC website weekly. |
Work Permits Processed Overseas:In calendar year 2009, 50% of applications were finalized within 14 days, 70% within 42 days and 80% within 77 days. Past processing times by each overseas mission and by category appear on the CIC website. Work Permits Processed in Canada: CPC–Vegreville processes work permit applications in various formats. The processing times are estimates only and are updated on the CIC website weekly. |
See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes. |
Study Permit Fee | Overseas: Four weeks for the majority of cases. Domestic: Recent average processing times for CPCs are estimates for uncomplicated cases only and are updated on the CIC website weekly. |
Study Permits Processed Overseas: Processed expeditiously. Past processing times by each overseas mission and by category appear on the CIC website. Study Permits Processed in Canada: CPC–Vegreville processes study permit applications in various formats. The processing times are estimates only and are updated on the CIC website weekly. |
See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes. |
Temporary Resident Visa (TRV) Application Fee, Restoration of Status Fee and Extension of Authorization to Remain in Canada as a Temporary Resident Fee | Overseas: Two days for the majority of cases. Domestic: Recent average processing times for CPCs are estimates for uncomplicated cases only and are updated on the CIC website weekly. |
TRVs: In calendar year 2009, 50% of TRV applications were finalized the same day, 70% within seven days and 80% within 14 days. Past processing times for each overseas mission and by visa category appear on the CIC website. Extensions of Authorization to Remain in Canada as a Temporary Resident: Recent average processing times for CPCs are estimates only and are updated on the CIC website weekly. Restoration of Temporary Resident Status: These applications are processed on receipt and there are no available average processing times. |
See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes. |
Temporary Resident Permit (TRP) Fee | Overseas and in Canada: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. They are processed expeditiously but variability in the complexity of the cases and the inadmissibility that is being addressed means that there can be no meaningful performance standard. | TRPs Processed Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. There are no data on processing times for TRPs. They are processed expeditiously but the variability in the complexity of the cases and the inadmissibilities being addressed means that there can be no meaningful service standard. TRPs Processed in-Canada: TRPs are processed in CPC-Vegreville on an as received basis and there are no available average processing times. Recent average processing times for CPCs are estimates for uncomplicated cases only and are updated on the CIC website weekly. |
See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes. |
Other Immigration Services (Various) | Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously but the variable nature and complexity of ARC cases means that there can be no meaningful performance standard. Certification and Replacement of Immigration Documents: Six to eight weeks for the majority of cases. |
Applications Processed Overseas:ARCs are processed expeditiously but the variable nature and complexity of ARC cases means that there can be no meaningful performance results. Certification and Replacement of Immigration Documents: Recent average processing times are updated regularly on the CIC website. |
See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes. |
Right of Citizenship Fee | Service standard is linked to the processing of the application for a Grant of Citizenship, similar to the Right of Permanent Residence Fee. | This fee is linked to acquisition of citizenship status. See Citizenship Fees. | See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes. |
Citizenship Fees: Grant, Retention, Resumption, Renunciation of Citizenship | 12–15 months for the majority of cases. | In 2009–2010, the average processing time for 80% of all individuals applying to become a citizen (Grant of Citizenship) was 15 months. Recent average processing times are updated regularly on the CIC website. |
See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes. |
Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship | 4 months for the majority of cases. | In 2009–2010, the processing time for 80% of applications for the issuance of a citizenship certificate—Proof of Citizenship—decreased to 4–5 months from 10 months for applications processed within Canada. Proof of Citizenship processing times are updated on the CIC website regularly. |
See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes. |
Fees for Processing Access Requests Filed under the Access to Information Act (ATIA) | 30 days following receipt of request unless an extension is requested. | CIC received 16,647 requests under the ATIA in 2009–2010 and completed 16,556 requests during the same period (includes requests carried over from previous year). CIC provided a response within 30 days following receipt of the request in 59% of cases. Response time was extended in 41% of cases. Overall, CIC met deadlines for 95% of the requests completed over the course of the year. |
The service standard is established by the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
Notes
1. On April 1, 2010 CIC launched its first set of service standards for the following business lines:
2. CIC will launch a second set of service standards for other business lines in 2011.
User Fee: Fees charged for the processing of access requests files under the Access to Information Act.
Fee Type: Other Products and Services (O)
Fee-setting Authority: Access to Information Act
Date Last Modified: 1992
Performance Standards: Response provided within 30 days following receipt of request; the response may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request.
Performance Results: 100%
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
- | 0 | 26 | 2010-11 | 0 | 30 |
2011-12 | 0 | 30 | |||
2012-13 | 0 | 30 |
Other Information:
User Fee: Fee charged for the processing of access requests filed under the Access to information Act (ATIA)
Fee Type: R
Fee-setting Authority: Access to information ACT
Date Last Modified: April 2004
Performance Standards: Request should be responded to within 30 days, unless extensions are warranted as per section 9 of the Act
Performance Results:
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
3.5 | 5.3 | 3,713.6 | 2010-11 | 4.5 | 3,800 |
2011-12 | 4.5 | 3,800 | |||
2012-13 | 4.5 | 3,800 |
Other Information:
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) | 3.5 | 5.3 | 3,713.6 | 2010-11 | 4.5 | 3,800 |
2011-12 | 4.5 | 3,800 | ||||
2012-13 | 4.5 | 3,800 | ||||
Sub-Total (O) | 0.0 | 0.0 | 0.0 | 2010-11 | 0.0 | 0.0 |
2011-12 | 0.0 | 0.0 | ||||
2012-13 | 0.0 | 0.0 | ||||
Total | 3.5 | 5.3 | 3,713.6 | 2010-11 | 13.5 | 11,400 |
2011-12 | 13.5 | 11,400 | ||||
2012-13 | 13.5 | 11,400 |
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) | Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. | Compliance rate for fiscal year 09-10 was 80%. | The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
B. Other Information : N/A |
Other Information:
User Fee: Access to Information Act fees
Fee Type: Other products and services
Fee-setting Authority: Section 11 of the Access to Information Act (ATIA) and section 7 of the Access to Information Regulations
Date Last Modified: Section 11 (ATIA) last modified in 1992 (C-2, s.2)
Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.
The Access to Information Act (http://laws.justice.gc.ca/en/A-1/218072.html) provides fuller details.
Performance Results: Statutory deadlines met 45.9% of the time.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
8.5 | 9.3 | 3,818 | 2010-11 | 10.0 | 5,876 |
2011-12 | 11.0 | 5,876 | |||
2012-13 | 12.0 | 5,876 |
Other Information: Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) pursuant to the Access to Information Regulations. | Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html. The Office of the Information Commissioner has, in the past, considered a performance rate of 85% as standard and 80% as failure. |
Statutory deadlines met 45.9% of the time. | The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
Other Information: n/a
User Fee: Any national of a foreign state who applies to enter Canada under the International Experience Canada (IEC) program shall, if the application is approved, pay a participation fee of $150.
Fee Type: Regulatory-Program Participation Fee
Fee-setting Authority: Order JUS-609929 amending the Order-in-Council P.C. 2000-1723 of November 30, 2000, made pursuant to paragraph 19(1)(b) of the Financial Administration Act
Date Last Modified: October 2007
Performance Standards: The fees were implemented to provide more opportunities to young Canadians to travel and work abroad, and to increase international participation in the program. Program participation revenues from fees must be used exclusively for the activities related to and carried out under the program. New service standards concerning application processing times were developed in 2009-2010 and will be implemented in 2010-2011.
Performance Results: In 2009 there were a total of 72,628 IEC participants, which represents an increase of 12% from last year. The level of foreign satisfaction and interest in IEC is growing, as demonstrated by the wish of participating countries to increase participation quotas and the desire of new countries to establish bilateral IEC arrangements on youth mobility. Canada currently has formal bilateral arrangements concerning youth mobility with 25 countries; four of these were signed in 2009-2010. Negotiations with three countries are currently under way, and 10 additional countries have been identified as priorities for negotiation for 2010-2011.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
9,300 | 9,300 | 7,300 | 2010-11 | 13,000 | 11,000 |
2011-12 | 14,000 | 12,000 | |||
2012-13 | 15,000 | 13,000 |
Other Information: Please note that the discrepancy between the "Revenue" and "Full Cost" columns is caused by a carry-forward onto the next fiscal year. It is due to a program timeline producing each year an influx of around $2 million in the middle of the month of March. This money is transferred to the next fiscal year, which causes the $2 million discrepancy every year. This $2 million is essential to program operations and is used to reimburse programming costs at the beginning of each fiscal year.
Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Any national of a foreign state who applies to enter Canada under an international youth program shall, if the application is approved, pay a fee of $150. | Increased number of opportunities for young Canadians to travel and work abroad Increased number of participants in the IEC program (formerly IYP) |
25 bilateral arrangements concerning youth mobility, including four signed in 2009-2010. Negotiations with three countries are now in the concluding stages, and 10 additional countries have been identified as priorities for negotiation. 72,628 participants in 2009, representing an increase of 12% |
Consultations for the implementation of fees included direct communications, and Ipsos Reid conducted interviews with 25 stakeholders, including non-governmental organizations, DFAIT, Citizenship and Immigration Canada, missions abroad and foreign government stakeholders, resulting in an overall positive reaction. |
Other Information: Please note that 32% ($3.26 million) of this year's budget was transferred to Citizenship and Immigration Canada and 25% ($2.49 million) was transferred to missions abroad for efficient program delivery.
IEC (formerly IYP) is finalizing its accountability, risk and audit framework and has developed an official Service Standard Policy, a new Standard Operating Procedures Manual and a new official IEC Privacy of Information Policy. These elements of the new reporting architecture will be implemented during 2010-2011.
Details of International Experience Canada can be found at www.international.gc.ca/iyp-pij/index.aspx.
User Fee: Fees for the issuance of export and import certificates and permits
Fee Type: Other products and services
Fee-setting Authority: Export and Import Permits Act and Export and Import Permits and Certificates Fees Order
Date Last Modified: 1995
Performance Standards: Deliver non-routed permits within 15 minutes of the time of application; process within 4 business hours import and export permit applications that are automatically redirected (routed) to the deparment officers or that have been flagged for an officer's review by the applicant when no additional information or documentation is required.
Performance Results: 99% success rate on the processing of over 482,000 applications in fiscal year 2009-2010.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
12,000 | 8,400 | 21,700 | 2010-11 | 6,400 | 21,700 |
*2011-12 | 2,600 | 7,900 | |||
*2012-13 | 2,600 | 7,900 |
Other Information:
*Projected decreased revenues and decreased costs are partly based on new methodology.
Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Fees for the issuance of export and import certificates and permits | Deliver non-routed permits within 15 minutes of the time of application; process within 4 business hours import and export permit applications that are automatically redirected (routed) to the department officers or that have been flagged for an officer's review by the applicant when no additional information or documentation is required. | 99% success rate on the processing of over 482,000 applications in fiscal year 2009-2010 | In December 2009, the department obtained permission from the departmental public opinion policy body to proceed with a stakeholder survey. Work has been initiated and is ongoing. In addition, the department has ongoing consultative bodies to provide input on behalf of stakeholders with respect to certain trade controls, as well as regular outreach and specific consultations with associations and companies with respect to export controls for strategic goods. |
Other Information: n/a
User Fee: Consular Service Fee
Fee Type: Other products and services
Fee-setting Authority: Consular Service Fee Regulations pursuant to the Department of Foreign Affairs and International Trade Act
Date Last Modified: The Consular Service Fee was introduced on November 8, 1995, and has not been modified.
Performance Standards: Consular Services performance standards are grouped under the following service standards categories:
For the complete service standards list, please go to www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp.
Consular services are provided to Canadians 24 hours a day, 7 days a week, at more than 260 points of service around the world. Outside regular business hours, calls are forwarded to the Emergency Watch and Response Centre in Ottawa. Emergency situations are dealt with immediately.
Every effort is made to obtain solutions for specific problems and to provide the required service. However, the department's ability to do so and its success are conditioned, in many instances, by the laws and regulations of other countries as well as the quality and level of cooperation offered by persons and organisations outside the Government of Canada.
Performance Results: Of the 5,194 Canadians who completed a Client Feedback Form in 2009-2010, fully 93% said they were satisfied or very satisfied with the services received. The department also reports on performance against passport, citizenship and arrest/detention service standards. This information for 2009-2010 is noted below.
Canada's missions abroad are asked to make regular contact with long-term Canadian detainees. The frequency of contact reflects local conditions: once every three months (e.g. in much of Latin America, Africa and Asia), once every six months (e.g. in much of Western Europe) or once every 12 months (e.g. in the United States, where close to 75% of these detainees are located). As of March 31, 2010, missions met this standard 96% of the time, up 9 percentage points from 2008-2009.
Missions are asked to report on their ability to accept, review and forward citizenship applications to Canada within the 10-day service standard. During 2009-2010, they did so successfully with 84% of the applications.
Missions are monitored on their ability to meet the 15-day service standard for passport issuance. They met this standard 80% of the time.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
101,600 | 97,600 | 92,900 | 2010-11 | 95,200 | 95,700 |
2011-12 | 94,100 | 98,400 | |||
2012-13 | 99,100 | 99,500 |
Other Information: Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Consular Services Fee | Consular services are based on written service standards (established in 1995), which detail the services to be provided, along with qualitative and quantitative standards to be used by employees. The service standards are available at www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp as well as at all missions abroad, where they are either in public view or can be provided by employees. Consular services are provided to Canadians 24 hours a day, 7 days a week, at more than 260 points of service around the world. Outside regular business hours, calls are forwarded to the Emergency Operations Centre in Ottawa. Emergency situations are dealt with immediately. |
See Performance Results under Table 3.4-A. | The consular service standards were developed following consultations with Canadians at approximately 80 missions around the world and selected clients in Canada. Surveys were also conducted at the international airports in Toronto, Montreal and Vancouver. |
Other Information: The Consular Service Fee is currently under internal review, which should be completed by the end of 2010-2011.
User Fee: Specialized Consular Services Fee
Fee Type: Other products and services
Fee-setting Authority: Consular Fee (Specialized Services) Regulations, pursuant to paragraph 19 (1) (a) of the Financial Administration Act
Date Last Modified: Fees have been collected since 1958 pursuant to the Regulations Respecting the Fees to Be Charged for Consular Services, SOR/58-133. The most recent modification occurred in 1998 with the coming into force of the Consular Fees (Specialized Services) Regulations.
Performance Standards: Specialized Consular Services performance standards are grouped under the following service standards categories:
Protection and Assistance
Legal and Notary
For the complete service standards list, please go to www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp.
Performance Results: Missions abroad opened 3,015 legal and notary cases in the last fiscal year. Client feedback from 424 clients demonstrated an overall satisfaction level with the legal and notary service of 92%.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
4,300 | 3,800 | 5,200 | 2010-11 | 3,600 | 4,300 |
2011-12 | 3,600 | 4,300 | |||
2012-13 | 3,600 | 4,300 |
Other Information: Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Specialized Consular Services Fee | These standards are available to clients online at http://www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp and at all missions abroad. Clients are invited to comment if they did not receive the level of service they expected, or if they wish to make suggestions. | Missions abroad opened 3,015 legal/notary cases in the last fiscal year. Client feedback from 424 clients demonstrated an overall satisfaction level with the legal/notary service of 92%. | The consular service standards were developed following consultations with Canadians at approximately 80 missions around the world and selected clients in Canada. Surveys were also conducted at the international airports in Toronto, Montreal and Vancouver. |
Other Information: n/a
User Fee: Passport Canada
Fee Type: Other products and services
Fee-setting Authority: Passport service fees regulation
Date Last Modified: December 2001
Performance Standards: The standard turnaround times in working days are:
- Offices: Regular services | 10 |
- Offices: Urgent services | Next working day |
- Offices: Express services | 2 to 9 |
- Mail-in: Regular services | 20 |
- Receiving agent-Regular services | 20 |
Performance Results: In 2008-09, overall service standards were met for 98.7% of applications through all channels. Standards for urgent and express services were met for 99.2% of applications: 98.5% for walk-in, 99.2% for mail-in and 99.1% for receiving agents.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
310.4 | 290.6 | 306.0 | 2010-11 | 290.2 | 290.2 |
2011-12 | 308.4 | 308.4 | |||
2012-13 | 347.4 | 347.4 |
Other Information: Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
External Fee | Service Standard | Performance Results | Stakeholder Consultation | ||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Passport Canada Revolving Fund |
The standard turnaround times in working days are:
|
In 2008-09, overall service standards were met for 98.7% of applications through all channels. Standards for urgent and express services were met for 99.2% of applications: 98.5% for walk-in, 99.2% for mail-in and 99.1% for receiving agents. | N/A |
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) | 318,909.3 | 300,109.3 | 309,807.3 | 2010-11 | 303,210.0 | 301,205.9 |
2011-12 | 322,411.0 | 320,406.9 | ||||
2012-13 | 362,412.0 | 359,406.9 | ||||
Sub-Total (O) | 117,900.0 | 101,408.1 | 98,121.7 | 2010-11 | 105,200.0 | 121,700.0 |
2011-12 | 100,300.0 | 110,700.0 | ||||
2012-13 | 105,300.0 | 111,800.0 | ||||
Total | 436,809.3 | 401,517.4 | 407,929.0 | 2010-11 | 408,410.0 | 422,905.9 |
2011-12 | 422,711.0 | 431,106.9 | ||||
2012-13 | 467,712.0 | 471,206.9 |
User Fee: The family Order and Agreements Enforcement Assistance (FOAEA)
Fee Type: Regulatory
Fee-setting Authority: FOAEA Act
Date Last Modified: March 1999
Performance Standards: Yes
Performance Results: Results are available in table "External Fees"
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
7,200 | 7,400 | 2,313 | 2010-11 | 7,200 | 1,984 |
2011-12 | 7,200 | 1,481 | |||
2012-13 | 7,200 | 1,481 |
Other Information:
FOAEA
Full cost reflects the direct cost of the Family Law Assistance Services (FLAS) Unit in Justice and excluded indirect cost.
User Fee: The Central Divorce Proceedings
Fee Type: Regulatory
Fee-setting Authority: CRDP Fee Order
Date Last Modified: May 1986
Performance Standards: Yes
Performance Results: Results are available in table "External Fees"
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
800 | 801 | 251 | 2010-11 | 800 | 220 |
2011-12 | 800 | 165 | |||
2012-13 | 800 | 165 |
Other Information:
CRDP
Full cost reflects the direct cost of the Family Law Assistance Services (FLAS) Unit in Justice and excluded indirect cost.
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)
Fee Type: Other product and services
Fee-setting Authority: Access to Information Act (ATIA)
Date Last Modified: 1992
Performance Standards: Yes
Performance Results: Results are available in table "External Fees"
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
5.0 | 4.0 | 1,676 | 2010-11 | 3.3 | 1,980 |
2011-12 | 2.8 | 2,334 | |||
2012-13 | 2.4 | 2,755 |
Other Information:
ATIA
Full cost reflects the direct cost of the Access to Information and Privacy (ATIP) Office in Justice and excluded indirect cost. The role of the ATIP Office is to respond to all formal requests that are made to the Department of Justice, in accordance with the Access to Information Act. As other central agencies, the DOJ ATIP Office has an expanded role; in addition to processing requests, the Office responds to consultations from other government institutions regarding solicitor-client information for the Government as a whole. Although the User Fees Act may provide some of the performance indicators, fee waiver must be considered in light of the ATIP legislation. In addition, the Forecast Revenue column for future fiscal years is reduced due to less paper usage and alternate media, i.e. CDs.
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) | 8,000 | 8,201 | 2,564 | 2010-11 | 8,000 | 2,204 |
2011-12 | 8,000 | 1,646 | ||||
2012-13 | 8,000 | 1,646 | ||||
Sub-Total (O) | 5.0 | 4.0 | 1,676 | 2010-11 | 3.3 | 1,980 |
2011-12 | 2.8 | 2,334 | ||||
2012-13 | 2.4 | 2,755 | ||||
Total | 8,005 | 8,205 | 4,240 | 2010-11 | 8,003 | 4,184 |
2011-12 | 8,003 | 3,980 | ||||
2012-13 | 8,002 | 4,401 |
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
The family Order and Agreements Enforcement Assistance (FOAEA) | 1. Processing of tracing applications under Part I of the Act will be completed and a response provided to provincial/territorial enforcement programs within 10 business days. | A total of 23,671 applications received and treated within 10 business days. Standard met at 100%. | Informal feedback and general day-to-day interactions with clients and stakeholders, including provincial and territorial maintenance and enforcement programs, courts, creditors and other federal government partners, indicate a high level of satisfaction with the services provided under both the Family Orders
and Agreement Enforcement Assistance and Central Registry of Divorce Proceedings programs. A client satisfaction survey was launched in January 2005 to provide a more formal assessment of client satisfaction with service standards, levels and accessibility. Findings indicate strong levels of satisfaction |
2. Garnishment applications under Part II of the Act will be in effect 35 days after receipt. | 82,522 garnishment applications accepted within the time frame. Standard met at 100%. | ||
3. Licence-denial applications under Part III of the Act will be initiated and terminated within 10 business days. | 10,290 applications received and processed within the time frame. Standard met at 100%. | ||
4. Public enquiries are to be responded to within 48 hours. | Since the replacement of the interactive voice response system (IVR) in December 2009, 35,024 calls received. | ||
The Central Divorce Proceedings | 1. Clearance Certificates are to be issued within 3 weeks of receipt of the application. | Standard met at 90%. | A client satisfaction survey was launched in January 2005 to provide a more formal assessment of client satisfaction with service standards, levels and accessibility. Findings indicate strong levels of satisfaction. |
2. Divorce information is to be provided to Statistics Canada annually, according to schedule. | Standard met 100%. | ||
3. All telephone enquiries are to be responded to within 24 hours and all written enquiries are to be responded to within 5 business days. | Approximately 100 to 150 daily telephone enquires and written enquiries was received and standard was met at 90%. | ||
4. Quarterly invoices and compensation reports are to be issued within 30 days. | Standard met at 100%. | ||
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) | Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1 |
Standard met at 95.0%. | The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and Treasury Board Secretariat for amendments done in 1986 and 1992. |
User fee: Fees may be charged under the Access to Information Act
Fee type: Other products and services
Fee-setting authority: Access to Information Act
Date last modified: July 2009 (amendment to the Act, not the fees)
Performance standards: The person responsible in the organization is responsible for conveying in whole or in part the documents requested, within 30 days following receipt of the access to information request. Pursuant to section 9 of the Act, the response time may be extended; notice of extension must then be sent. Further details on the Access to Information Act can be found at: http://laws.justice.gc.ca/eng/A-1/index.html.
Performance results:
2009-2010 | Planning years | ||||
---|---|---|---|---|---|
Planned revenue | Actual revenue | Full cost | Fiscal year | Planned revenue | Estimated full cost |
0,2 | 0,09 | 104,9 | 2010-2011 | 0,2 | 138,4 |
2011-2012 | 0,2 | 111,9 | |||
2012-2013 | 0,2 | 113,5 |
External fees | Service standard | Performance result | Stakeholder consultation |
---|---|---|---|
Fees charged for processing access requests submitted to the Agency under the Access to Information Act | Under the Act, a response to an access to information request must be provided within 30 days following receipt of the request. Pursuant to section 9 of the Act, the response time may be extended in certain situations; notice of extension must then be sent to the applicant within 30 days after receipt of request. Further details on the Access to Information Act can be found at http://laws.justice.gc.ca/eng/A- 1/index.html |
Processing of 33% of requests within the regular 30-day timeframe With respect to 33% of requests, response time was extended pursuant to section 9 of the Act, and in all those cases the applicants were notified. |
The Access to Information Act establishes the service standard, in particular by setting processing times. |
Other information:
Some requests concerning contribution lists may be processed informally, without recourse to the provisions of the Access to Information Act, in which case applicants are charged no fees.
In the following tables, under “fee type,” R = Regulatory, and O = Other products and services.
User Fee: Ocean Disposal Permit Application Fees
Fee Type: R
Fee-setting Authority: Canadian Environmental Protection Act, 1999 (CEPA 1999), ss. 135(1); Disposal at Sea Regulations
Date Last Modified: 2001
Performance Standards:
Under the application fee, each application is reviewed according to Schedule 6 of CEPA 1999 and the Disposal at Sea Regulations. This involves public notice, an application that provides detailed data, scientific review and payment of fees. Each permit is published in the Canada Gazette
within 120 days of applying if the application is complete and there are no issues from other stakeholders. Under the permit fee, Environment Canada is committed to annual client meetings to review monitoring plans; conduct representative disposal site monitoring according to national guidelines; produce an annual report on activity; produce a financial summary of revenues,
expenses and value for clients; and report results of monitoring to the Office for the London Convention.
Performance Results:
Met service standards. Applications were reviewed within the 120-day timeframe. Advice was provided to applicants to assist timely permit reviews. Monitoring plans were reviewed with key clients. Disposal site monitoring was conducted and reported.
For further details see www.ec.gc.ca/seadisposal/.
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
200.0 | 232.5 | 1,021.0 | 2010-2011 | 200.0 | 1,021.0 |
2011-2012 | 200.0 | 1,021.0 | |||
2012-2013 | 200.0 | 1,021.0 |
User Fee: Ocean Disposal Site Monitoring Fees
Fee Type: R
Fee-setting Authority: Financial Administration Act (FAA), par. 19.1(a); Ocean Dumping Permit Fee Regulations (Site Monitoring)
Date Last Modified: 2001
Performance Standards:
The permittee has access to a permitted site and the ability to dispose of 1000 m3 of dredged or excavated material for each $470 paid. The collected revenue is used by the Disposal at Sea Program to operate a representative national disposal site monitoring program that allows the client group as a whole to continue to have access to suitable disposal sites and to demonstrate
that the resource is used sustainably for the Canadian public.
Performance Results:
Met the service standards. Permittees disposed of dredged and excavated material authorized by their permits. Representative monitoring was carried out in accordance with monitoring guidelines.
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
1,600.0 | 1,160.2 | 1,200.0 | 2010-2011 | 1,300.0 | 1,300.0 |
2011-2012 | 1,300.0 | 1,300.0 | |||
2012-2013 | 1,300.0 | 1,300.0 |
User Fee: New Substances Notification
Fee Type: R
Fee-setting Authority: Fee-setting Authority: CEPA 1999, s. 328, New Substances Fees
Date Last Modified: 2009
Performance Standards:
All notifications are reviewed and decisions taken within the prescribed timeframes. Requests are acknowledged by letter, email or fax within 10 business days of receipt.
Performance Results:
All new substances notifications are processed and decisions taken within the legislative time period. Requests made by letter, email or fax are responded to 95% of the time within 10 days.
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
327.0 | 447.0 | 3,700.0 | 2010-2011 | 350.0 | 3,700.0 |
2011-2012 | 350.0 | 3,700.0 | |||
2012-2013 | 350.0 | 3,700.0 |
Other Information: Note that the actual revenues are shared between Environment Canada (2/3) and Health Canada (1/3). In 2009–2010 Environment Canada kept $298,000 and Health Canada received $149,000.
User Fee: Migratory Bird Program - Migratory Game Bird Hunting Permit
Fee Type: R
Fee-setting Authority: Migratory Birds Convention Act, 1994 (MBCA 1994), s. 12; Migratory Birds Regulations, C.R.C., c. 1035
Date Last Modified: 1998 - SOR/98 314
Performance Standards:
Migratory Game Bird Hunting (MGBH) permits are sold for $8.50 each. MGBH permits are available at selected Canada Post Corporation (CPC) offices, selected provincial government service outlets and private vendors from August 1 to March 10. The performance standard is to ensure that adequate numbers of permits are available for distribution within that timeframe.
Permits validated by the Habitat Conservation Stamp are mandatory for migratory game bird hunting. The hunter and/or his or her representative must physically go to a vendor and purchase a MGBH permit. Quality service is provided to the clients by vendors of the MGBH permit. Clients purchasing the permit receive it immediately following completion of the sale transaction.
There are no current discussions for increasing the permit fee.
Performance Results:
MGBH permits were available to meet hunter demand within the specified time period. All purchased MGBH permits were provided immediately following the sale transaction. There were approximately three complaints in 2009 that stemmed from permits not available at
specific CPC outlets due to the fact that the outlets had not requested more stock from the CPC warehouse. Environment Canada has rectified this situation by requesting that CPC make available to outlets clear instructions on how to replenish stock for the 2010 MGBH
permits.
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
2,006.0 | 884.0 | 960.0 | 2010-2011 | 1,600.0 | 900.0 |
2011-2012 | 1,700.0 | 800.0 | |||
2012-2013 | 1,800.0 | 500.0 |
User Fee: Migratory Bird Program - Habitat Conservation Stamp
Fee Type: R
Fee-setting Authority: MBCA 1994, s. 12; Migratory Birds Regulations
Date Last Modified: 1991
Performance Standards:
The retail value of the Wildlife Conservation Stamp is $8.50 each. The performance standard is to ensure that adequate numbers of single stamps are available for the MGBH permits in addition to a number of Wildlife Conservation Stamps available for distribution by CPC
offices and vendors selected by Wildlife Habitat Canada (WHC).
Collectors can purchase Wildlife Conservation Stamps from Canada Post outlets and Wildlife Habitat Canada and its selected vendors by mail order, telephone and fax. These purchases require a two-week processing period. The price of the Wildlife Conservation stamps ranges from $8.50 for a single stamp to $136.00 for a pane of 16 stamps and also includes signed (by the artist) booklets at $20.00. There is no current discussion on increasing the fee for the Wildlife Conservation Stamp.
Performance Results:
Wildlife Conservation Stamps were available to meet the requirements for MGBH permits, and sufficient numbers were available for purchase at the beginning of the 2009 calendar year within the specified time period. Clients were able to purchase Wildlife Conservation Stamps from CPC outlets or by mail order, telephone and fax, and these were made available within the two-week processing period. Wildlife Conservation Stamps purchased from WHC and its selected vendors in person, by telephone or mail order were also processed within the two-week processing period. No
complaints relating to availability of the stamps were received.
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
2,200.0 | 1,455.0 | 960.0 | 2010-2011 | 1,900.0 | 2,200.0 |
2011-2012 | 1,900.0 | 2,200.0 | |||
2012-2013 | 1,900.0 | 2,200.0 |
User Fee: Migratory Bird Program - Avicultural Permits, Taxidermist Permits and Eiderdown Permits
Fee Type: R
Fee-setting Authority: MBCA 1994, s. 12; Migratory Birds Regulations
Date Last Modified: prior to 1978
Performance Standards:
These permits are issued by Environment Canada regional offices for a fee of $10.00 each after reviewing applications from the public. To be successful, applicants must meet certain requirements; for example, with respect to aviculture, a person must demonstrate that they will wing-clip/pinion or keep the birds in an enclosure to prevent mixing with wild populations. Each
region can attach specific conditions to each permit. Permits generally expire on December 31 of the year issued. The performance standard is to review all applications received and issue permits, or notify applicants of the reasons for denying a permit, within 30 days of receiving the application.
Performance Results:
All applications were processed within the 30-day timeframe unless site inspections were required. In those cases (10% of all applications), an additional 30–60 days were required to process the application.
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
6.0 | 5.1 | 34.0 | 2010-2011 | 4.6 | 34.0 |
2011-2012 | 4.6 | 34.0 | |||
2012-2013 | 5.0 | 34.0 |
User Fee: Cap Tourmente National Wildlife Area - Permit Sales
Fee Type: R
Fee-setting Authority: Canada Wildlife Act (CWA), s. 12; Wildlife Area Regulations
Date Last Modified: 2001
Performance Standards:
To meet the needs of hunters during the hunting season at Cap Tourmente, and to ensure that they enjoy their time and come back in future years, Environment Canada ensures that there are well‑maintained facilities such as good trails, meal areas that are pleasant and appreciated by the hunters, sufficient parking spaces, and toilets.
Performance Results:
According to a survey of permit holders conducted in 2005, hunters were very satisfied with how well the facilities were maintained.
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
190.0 | 98.0 | 155.0 | 2010-2011 | 55.0 | 85.0 |
2011-2012 | 55.0 | 85.0 | |||
2012-2013 | 70.0 | 85.0 |
Other Information: For 2010-2011 and 2011-2012, revenues are forecast to decrease by approximately 45% from previous years due to the elimination of spring hunting. In 2012-2013, regulation changes are anticipated that will increase the cost of permits and will return annual revenues to approximately $70,000.
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)
Fee Type: O
Fee-setting Authority: Access to Information Act, ss. 11(1) and par. 77(1)d); Access to Information Regulations
Date Last Modified: 1992
Performance Standards:
A response is to be provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. A notice of extension must be sent within 30 days after receipt of the request.
The Access to Information Act provides further details: http://laws.justice.gc.ca/en/A-1/218072.html.
Performance Results:
Environment Canada received 890 requests in 2009–2010 and processed 929 requests, including some carried over from the previous year. Two hundred and fifteen (215) requests were carried over to 2010–2011.
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
13.5 | 8.0 | 1,155.5 | 2010-2011 | 8.5 | 1,400.0 |
2011-2012 | 9.0 | 1,600.0 | |||
2012-2013 | 9.5 | 1,800.0 |
Other Information: It is the Department’s practice to waive fees where the total owing per request amounts to less than $25.
User Fee: Cap Tourmente National Wildlife Area - Entry Sales
Fee Type: O
Fee-setting Authority: CWA, s.12; Wildlife Area Regulations
Date Last Modified: 2003
Performance Standards:
To meet the needs of visitors during the Cap Tourmente operating season and to ensure that they enjoy their time and that they come back in future years, Environment Canada ensures that there are well-maintained facilities such as good trails, meal areas that are pleasant and appreciated by the hunters, sufficient parking spaces, and toilets. Visitors also have access to
bilingual visitor and interpretation services, enabling them to learn more about the Cap Tourmente site.
Performance Results:
According to comments gathered from some visitors, there is general satisfaction with the visitor and interpretation services offered and with how well the facilities are maintained.
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
226.0 | 148.0 | 270.0 | 2010-2011 | 226.0 | 260.0 |
2011-2012 | 226.0 | 270.0 | |||
2012-2013 | 226.0 | 280.0 |
2009-2010 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) | 6,529.0 | 4,281.8 | 9,270.0 | 2010-2011 | 5,409.6 | 9,240.0 |
2011-2012 | 5,509.6 | 9,140.0 | ||||
2012-2013 | 5,625.0 | 8,840.0 | ||||
Sub-Total (O) | 239.5 | 156.0 | 1,425.5 | 2010-2011 | 234.5 | 1,660.0 |
2011-2012 | 235.0 | 1,870.0 | ||||
2012-2013 | 235.5 | 2,080.0 | ||||
Total | 6,768.5 | 4,437.8 | 10,695.5 | 2010-2011 | 5,644.1 | 10,900.0 |
2011-2012 | 5,744.6 | 11,010.0 | ||||
2012-2013 | 5,860.5 | 10,920.0 |
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Regulatory Services | |||
Ocean Disposal Permit Application Fees | Under the application fee, each application will be reviewed according to Schedule 6 of the Canadian Environmental Protection Act, 1999 (CEPA 1999) and the Disposal at Sea Regulations. This involves public notice, application that provides detailed data, scientific review and payment of fees. Each permit will be published in the Canada Gazette within 120 days of applying if the application is complete and there are no issues from other stakeholders. Under the permit fee, Environment Canada is committed to annual client meetings to review monitoring plans; conduct representative disposal site monitoring according to national guidelines; produce an annual report on activity; produce a financial summary of revenues, expenses and value for clients; and report results to the London Convention office. | Met service standards. Applications were reviewed within the 120‑day timeframe. Advice was provided to applicants to assist timely permit reviews. Monitoring plans were reviewed with clients in each region. Disposal site monitoring was conducted and reported on. For further details see www.ec.gc.ca/seadisposal/ |
Application fees set in 1993 were rolled over in 2001. Regulatory Impact Assessment Statements and multistakeholder consultations were conducted before each regulation was enacted. Multistakeholder consultations were carried out from 1996 to 1998 for setting the permit fee. There was general acceptance of the fee, but there was some concern for how it would be set. Permittees indicated that they preferred a proportional volume-based fee. As well, Environment Canada committed to regular meetings with permit holders, reporting, and to review the fee three years after implementation. The review was conducted in 2003 and its report concluded that no change to fees was required. All consultations between 1993 and 2003 involved discussion papers, public meetings and final reports. For further details see www.ec.gc.ca/seadisposal/regs/min_reg_g2_e.html |
Ocean Disposal Site Monitoring Fees | The permittee has access to a permitted site and is permitted to dispose of 1000 m3 of dredged or excavated material for each $470 paid. The collected revenue is used by the Disposal at Sea Program to operate a representative national disposal site monitoring program that allows the client group as a whole to continue to have access to suitable disposal sites and to demonstrate that the resource is used sustainably for the Canadian public. | Met the service standards. Permittees disposed of dredged and excavated material as authorized by their permits. Representative monitoring was carried out in accordance with monitoring guidelines. | Multistakeholder consultations were carried out from 1996 to 1998 for setting the permit fee. There was general acceptance for the fee, but there was some concern for how it would be set. Permittees indicated that they preferred a proportional volume-based fee. As well, Environment Canada committed to regular meetings with permit holders, reporting, and to review the fee three years after implementation. The review was conducted in 2003 and its report concluded that no change to the fee was required. Further consultations were undertaken between 1993 and 2003 involving discussion papers, public meetings and final reports. For further details see www.ec.gc.ca/seadisposal/regs/min_reg_g2_e.html. Current consultations are ongoing through a discussion document to examine ways of reducing the fees and/or improving delivery of the services. |
New Substance Notification | All notifications are reviewed and decisions taken within the prescribed timeframes. Requests are acknowledged by letter, e-mail or fax within 10 business days of receipt. | All new substances notifications were processed and decisions were taken within the legislative time period. Requests made by letter, email or fax were responded to within 10 days, 95% of the time. | Amendments to the New Substances Notifications Regulations were published in the Canada Gazette, Part II, in September 2005. Under the Service Delivery Improvement Initiative of the New Substances Program, a service charter and standards were developed and published in 2006. As well, in 2004 a notifier survey was designed and implemented to determine areas for improvement in the Program. A second New Substances Program notifer survey was completed in the 2009–2010 fiscal year. The results from both surveys will be used as a benchmark for the Program’s improvement initiatives. |
Migratory Bird Program - Migratory Game Bird Hunting Permit | Migratory Game Bird Hunting (MGBH) permits are sold for $8.50 each. MGBH permits are available at selected Canada Post Corporation (CPC) offices, selected provincial government service outlets and private vendors from August 1 to March 10. The performance standard is to ensure that adequate numbers
of permits are available for distribution within that timeframe. Permits validated by the Habitat Conservation Stamp are mandatory for migratory game bird hunting. The hunter and/or his or her representative must physically go to a vendor and purchase a MGBH permit. Quality service is provided to the clients by vendors of the MGBH permit. Clients purchasing the permit receive it immediately following completion of the sale transaction. There are no current discussions for increasing the permit fee. |
MGBH permits were available to meet hunter demand within the specified time period. All purchased MGBH permits are provided immediately following the sale transaction. There were approximately three complaints in 2009 that stemmed from permits not available at specific CPC outlets because the outlets had not requested more stock from the CPC warehouse. Environment Canada has rectified this sitution by requesting that CPC make available to outlets clear instructions on how to replenish stock for the 2010 MGBH permits. | No recent consultations have been conducted. The revenues collected from the sale of the MGBH permits are deposited directly into the Consolidated Revenue Fund. No consultations are planned for 2010–2011. |
Migratory Bird Program - Habitat Conservation Stamp | The retail value of the Wildlife Conservation Stamp is $8.50 each. The performance standard is to ensure that adequate numbers of single stamps are available for the MGBH permits in addition to a number of Wildlife Conservation stamps available for distribution by CPC offices and vendors selected by Wildlife Habitat Canada (WHC). Collectors can purchase Wildlife Conservation Stamps from Canada Post outlets and Wildlife Habitat Canada and its selected vendors by mail order, telephone and fax. These purchases require a two-week processing period. The price of the Wildlife Conservation Stamps ranges from $8.50 for a single stamp to $136.00 for a pane of 16 stamps and also includes signed (by the artist) booklets at $20.00. There is no current discussion on increasing the fee for the Wildlife Conservation Stamp. |
Wildlife Conservation Stamps were available to meet the requirements for MGBH permits, and sufficient numbers were available for purchase at the beginning of the 2009 calendar year within the specified time period. Clients were able to purchase Wildlife Conservation Stamps from CPC outlets or by mail order, telephone and fax, and these were made available within the two‑week processing period. Wildlife Conservation Stamps bought from WHC and its selected vendors in person, by telephone or mail order were also processed within the two‑week processing period. No complaints relating to availability of the stamps were received. | No consultations are planned for 2010–2011. |
Migratory Bird Program - Avicultural Permits, Taxidermist Permits and Eiderdown Permits | These permits are issued by Environment Canada regional offices for a fee of $10.00 each after reviewing applications and renewal requests from the public. To be successful, applicants must meet certain requirements; for example, with respect to aviculture, a person must demonstrate that they will wing-clip/pinion and keep the birds in an enclosure to prevent mixing with wild populations. Each region can attach specific conditions to each permit. Permits generally expire on December 31 of the year issued. The performance standard is to review all applications received and issue permits, or notify applicants of the reasons for denying a permit, within 30 days of receiving the application. | All applications were processed within the 30‑day timeframe unless site inspections were required. In those cases (10% of all the applications), an additional 30–60 days were required to process the application. Site inspections are the responsibility of the Wildlife Enforcement Directorate, so timeframe relates directly to officer workload. | Since revenues and cost are insignificant and since no complaints were received, consultations are not currently planned. |
Cap Tourmente National Wildlife Area: Permit Sales | To meet the needs of hunters during the hunting season at Cap Tourmente, and to ensure that they enjoy their time and come back in future years, Environment Canada ensures that there are well-maintained facilities such as good trails, meal areas that are pleasant and appreciated by the hunters, sufficient parking spaces, and toilets. | According to a survey of permit holders conducted in 2005, hunters were very satisfied with how well the facilities were maintained. | No consultations are planned for 2010–2011. |
Information Products | |||
Other Products and Services | |||
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) | A response is to be provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. A notice of extension must be sent within 30 days after receipt of the request. The Access to Information Act provides further details: http://laws.justice.gc.ca/en/A-1/218072.html. |
Environment Canada received 890 requests in 2009–2010 and processed 929 requests, including some carried over from the previous year. Two hundred and fifteen (215) requests were carried over to 2010–2011. | The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board of Canada Secretariat for amendments made in 1986 and 1992. |
B. Other Information: It is the Department’s practice to waive fees where the total owing per request amounts to less than $25. |
|||
Haying & Grazing (Canadian Wildlife Service Agricultural Activity) |
A standing request list—“Notice of Interest”—is searched to identify applicants interested in the activity, e.g., haying, grazing, crop. If no interest is shown then a call for applications is made through ads in local papers or other suitable means. Interested persons are asked to fill out a Canadian Wildlife Service (CWS) agricultural
activity application form. Application forms are reviewed to determine the most suitable candidate(s) and a reference check of the candidate(s) is conducted. |
Federal lands are monitored to ensure that permit conditions are being met and habitat management goals (e.g., maintaining native plant community and habitat for wildlife, and reducing weed and exotic species invasion) are achieved through the activity. If so, the permit will be granted in subsequent years (subject to annual review). |
The most suitable applicant is contacted to confirm their interest in obtaining a permit. Discussions are held to ensure that the applicant understands and agrees to all conditions that will be on the permit. It is also ensured that the applicant understands that the permit is only for one season, and that if any conditions of the permit are not followed, the permit
may be immediately revoked by the Minister. |
Entry Fees: Biosphère (Montréal) |
Throughout the year, visitors to the Biosphère have access to visitor services and interpretation services in the exhibition halls, guided activities on various environmental subjects, and educational workshops designed especially for groups, as well as maintained facilities (exhibition halls, rest areas, lookouts, parking, etc.) |
According to visitors’ written comments, which are gathered daily, and evaluation sheets completed by group leaders, a majority of visitors were very satisfied with their individual or group visit experience, and with the other services. |
When a group visits, the group leader (e.g., the teacher) must complete an assessment of the services received. For visits by individuals, a sample survey will be conducted in 2011-2012. |
Cap Tourmente National Wildlife Area: Entry Sales |
To meet the needs of visitors during the Cap Tourmente operating season, and to ensure that their time there is pleasant and that they come back in future years, the facilities are well maintained, with good trails, meal areas that are pleasant and appreciated by the visitors, sufficient parking spaces, and toilets. Visitors also have access to bilingual visitor and interpretation services, enabling them to learn more about the Cap Tourmente site. |
According to comments gathered from some visitors, users were generally satisfied with the visitor and interpretation services offered and with how well the facilities are maintained. |
No formal consultation was conducted this year. A suggestion box is available on the site, so that visitors can submit their comments and suggestions. For the planning of student visits, meetings are sometimes held in advance with teachers, in order to take into account their expectations concerning the information disseminated and how the visits will unfold. |
Publications and Publication Services |
Most publications are provided free of charge. They are available in the Environment Canada online catalogue in various formats (print, HTML, PDF). Some publications are sold to cover the printing costs of the Publications Section and to underwrite the cost of production (translation, editing, design and layout). The content of these publications is very scientific
and technical. |
The online ordering set-up has a built-in tracking system. For audit purposes, all supporting documentation (purchase orders, requests, etc.) is attached to the invoice. Most items are prepaid, with the exception of purchases by other government departments and Canadian companies that are set up for purchase orders. For international orders, Environment Canada asks for prepayment before shipping the items, to prevent having to recover small amounts at year end. |
All publications promote our 1-800 number to voice concerns and complaints. |
Publications and Publication Services |
Packaging and shipping is carried out at a dedicated facility (Distribution Centre, 171 Jean-Proux, Gatineau QC K1A 0H3). Items are shipped by Canada Post for the most part, unless the client chooses alternative means, in which instance the Department fully recovers the associated costs. In addition to sending publications out by mail, publications are also distributed through government libraries, electronic distribution, and conferences. |
The only delays experienced in the past involved reprinting. The online order tracking system allows Environment Canada staff to view the orders; post invoices, work order and shipping information; and to chronologically list all correspondence with the client. Items are categorized as PENDING, PROCESSING and COMPLETED, and are viewed daily to make sure that all orders are completed in a timely fashion. |
|
NOTE: CHANGE IN REPORTING FROM PREVIOUS DEPARTMENTAL PERFORMANCE REPORTS: |
On March 31, 2004, Parliament gave legal effect to the User Fees Act with the aim of strengthening the elements of accountability, oversight, and transparency in the management of user fee activities. The User Fees Act requires departments to annually submit to Parliament a list of all user fees in effect, irrespective of when the fees were established.
The table below lists DFO's user fees for which revenues were collected during the fiscal year 2008-09. Since the establishment of the User Fees Act, DFO has not introduced any new user fees, nor has the Department increased any existing user fees.
DFO collects fees for the conferring of Rights and Privileges (R&P) and for Other Goods and Services (O).
Note: Performance standards under the User Fees Act must be established as part of a user fee proposal process, with specific provisions outlining how the standards are to be established. DFO has not introduced new user fees, nor introduced amendments to existing ones that would require a user fee proposal under the Act; and has no such information to report. Information on DFO's service standards for current fees and performance results can be found in the table on External Fees.
Description: Intended to recover from commercial vessels the total direct costs incurred by CCG to manage maintenance dredging services in the St. Lawrence Shipping Channel. Services provided consist of the management of the maintenance dredging program for the St. Lawrence Shipping Channel.
Fee Type: O
Fee-setting Authority: Section 47 of the Oceans Act
Date Last Modified: 2003
1 Since 1997, and at the request of industry, the Canadian Coast Guard has managed the maintenance dredging of the navigation channel of the St. Lawrence River between the Port of Montreal and the Ile aux Coudres near Quebec City. The current fee schedule, which replaces the earlier fee schedule that expired on March 31, 2003, extends the arrangement whereby the Canadian Coast Guard is reimbursed, via fees, for the total direct costs it incurs to ensure commercial navigation. Full cost figures are based on total direct costs (rather than full costs), which include direct labour costs (including employee benefits), direct operating costs, direct material costs, program support costs, and capital acquisitions (to the extent that these capital acquisitions form part of an output).
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
4,600 | 8,661 | — | 2010-11 | 4,600 | — |
2011-12 | 4,600 | — | |||
2012-13 | 4,600 | — |
Description: Intended to recover a portion of the full costs incurred by CCG to provide marine navigation services to commercial vessels. Services provided include short-range aids to navigation and vessel traffic services.
Fee Type: O
Fee-setting Authority: Section 47 of the Oceans Act
Date Last Modified: 2005
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
27,700 | 27,463 | — | 2010-11 | 27,700 | — |
2011-12 | 27,817 | — | |||
2012-13 | 27,817 | — |
Description: Rates charged for person-to-person communications by radio-telephone or radio-telegram from ship to shore or from shore to ship.
Fee Type: O
Fee-setting Authority: Section 19 of the Financial Administration Act
Date Last Modified: 1994
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
100 | 22 | — | 2010-11 | 100 | — |
2011-12 | 100 | — | |||
2012-13 | 100 | — |
Description: Intended to recover a portion of the full costs incurred by CCG to provide icebreaking services to commercial vessels. Services provided include route assistance (channel maintenance and ship escorts), ice routing and information services, and some harbour/wharf breakouts where not provided by commercial operators.
Fee Type: O
Fee-setting Authority: Section 47 of the Oceans Act
Date Last Modified: 1998
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
13,800 | 4,978 | — | 2010-11 | 13,800 | — |
2011-12 | 13,800 | — | |||
2012-13 | 13,800 | — |
Description: Sale of charts and publications
Fee Type: O
Fee-setting Authority: Financial Administration Act, Oceans Act
Date Last Modified: 1996
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
1,402 | 1,589 | 38,797 | 2010-11 | 1,402 | 38,797 |
2011-12 | 1,402 | — | |||
2012-13 | 1,402 | — |
Description: Commercial fishing licence fees
Fee Type: R&P
Fee-setting Authority: Sections 7 and 8 of the Fisheries Act
Date Last Modified: 1995
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
34,515 | 37,604 | — | 2010-11 | 34,065 | — |
2011-12 | 33,615 | — | |||
2012-13 | 33,150 | — |
Description: Recreational fishing license fees
Fee Type: R&P
Fee-setting Authority: Sections 7 and 8 of the Fisheries Act
Date Last Modified: 1996
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
4,300 | 4,995 | — | 2010-11 | 4,000 | Access fees that reflect the value of the privilege/benefit of access to a valuable natural resource owned by all Canadians and not the cost of fisheries management. |
2011-12 | 3,700 | — | |||
2012-13 | 3,750 | — |
Description: Pacific Salmon Conservation Stamp
Fee Type: R&P
O
Fee-setting Authority: Sections 7 and 8 of the Fisheries Act
Date Last Modified: 1995
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
1,049 | 1,365 | — | 2010-11 | 976 | — |
2011-12 | 908 | — | |||
2012-13 | 908 | — |
Description: Fees charged for the processing of Access requests filed under the Access to Information Act
Fee Type: O
Fee-setting Authority: Access to Information Act
Date Last Modified: 1992
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
— | 13 | — | 2010-11 | — | This figure includes amounts for salaries and Operating and Maintenance for the Access to Information and Privacy Secretariat only. |
2011-12 | — | — | |||
2012-13 | — | — |
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) | 48,015 | 42,713 | — | 2010-11 | 39,041 | — |
2011-12 | 38,223 | — | ||||
2012-13 | 37,808 | — | ||||
Sub-Total (O) | 39,864 | 43,965 | — | 2010-11 | 48,002 | — |
2011-12 | 48,119 | — | ||||
2012-13 | 48,119 | — | ||||
Total | 87,879 | 86,618 | — | 2010-11 | 87,043 | — |
2011-12 | 86,342 | — | ||||
2012-13 | 85,927 | — |
On November 29, 2004, Treasury Board Ministers approved the Policy on Service Standards for External Fees. The Policy requires departments to report on the status of service standards for all external fees charged on a non-contractual basis. DFO has established service standards for the following external fees:
DFO also collects external charging revenues through contractual arrangements that fall under the purview of separate federal governance instruments. The revenue information associated with these revenue arrangements continues to be reported in the tables on respendable and non-respendable revenues.
External Fee | Service Standard1 | Performance Results2 | Stakeholder Consultation |
---|---|---|---|
Maintenance Dredging Services Tonnage Fee |
In general, dredging is intended to maintain the depths indicated on the sea charts and to ensure the optimal and safe use of the St. Lawrence seaway twelve months a year3. |
In 2008-09, the St. Lawrence shipping channel was maintained in conformity with the depths indicated on the sea charts. |
The annual meeting between CCG and dredging service recipients took place in May 2009. The clients were satisfied with the services which they received from CCG. |
Marine Navigation Services Fee |
Short Range Aids to Navigation identified as required to support commercial shipping in Canadian waters are operational not less than 99% of the time in accordance with established levels of service. |
Short Range Aids to Navigation identified as required to support commercial shipping in Canadian waters were operational not less than 99% of the time in accordance with established levels of service. |
The current Marine Navigation Services Fee's rates and application were developed in co-operation with the commercial shipping industry in 1998. |
All vessel traffic services identified as required to support commercial shipping in Canadian waters are available from the Canadian Coast Guard's Marine Communications and Traffic Services Centres in accordance with established levels of service. |
All vessel traffic services identified as required to support commercial shipping in Canadian waters were available not less than 97% of the time in accordance with established levels of service. |
The current Marine Navigation Services Fee's rates and application were developed in co-operation with the commercial shipping industry in 1998. |
|
Icebreaking Services Fee |
All ice information and routing services in support of commercial shipping in Canadian waters are available from Canadian Coast Guard Ice Operations Centres in accordance with the Icebreaking Program's levels of service. |
All ice information and routing services in support of commercial shipping in Canadian waters were available from Canadian Coast Guard Ice Operations Centres in accordance with the Icebreaking Program's levels of service. |
The Icebreaking Services Fee's transit-based structure, rate and application were developed in 1998 by an Industry/Canadian Coast Guard Working Group that rejected a fee based on direct service. The Icebreaking Services Fee has remained unadjusted since then. |
All requests for route assistance and commercial harbour breakouts in support of commercial shipping in Canadian waters will be responded to in accordance with established Icebreaking Program levels of service. |
All requests for route assistance and commercial harbour breakouts in support of commercial shipping in Canadian waters were responded to in accordance with established Icebreaking Program levels of service. |
Canadian Coast Guard officers in the region and from Headquarters liaise on a routine and regular basis with commercial shipping clients respecting icebreaking operations. This includes regular meetings in each region in the lead-up to each ice season, and a post mortem meeting at the end of each ice season. |
|
Marine Communication and Traffic Services - Canadian Coast Guard Radio Communications Charges |
Where the service is available4 ship to shore, and shore to ship public correspondence communications are facilitated 24 hours a day, 7 days a week, in accordance with established Marine Communication and Traffic Services levels of service. |
1,322 ship to shore/shore to ship telephone calls were placed via CCG personnel in accordance with Marine Communication and Traffic Services levels of service. |
The fees in place were established in 1994 and have remained unadjusted since then. |
Hydrography — Sale of paper charts and publications through a network of licensed Chart Dealers |
Updated CHS Nautical Products will be provided in accordance with established levels of service that ensure the timeliness and accessibility of these products. Looking to core elements of CHS's Levels of Service, clients can expect that critical information will be published initially within 4 months of receiving this new source information; that these critical information updates will be made to both the paper and digital product lines within one month of each other; that release of new editions of paper and digital products will be synchronized within three months of each other; and that Chart Dealer requests for products will be shipped within 5 working days following receipt of the order, 85% of the time. |
CHS achieved its targets for processing and disseminating critical information. On average, updates were issued to clients within 3.3 months of receiving the new information. |
CHS's Levels of Service were developed in consultation with CHS clients, the Levels of Service Advisory Panel and the Canadian Marine Advisory Council (CMAC) between 2005 and 2007. CHS reports to the Advisory Panel and CMAC annually on progress made in meeting the levels of service standards as well as the publishing of Level of Service targets and results online at Nautical Charts and Services. |
Fees charged for the processing of Access requests filed under the Access to Information Act |
Response provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. |
Statutory deadlines were met 87% of the time. |
The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
1 As established pursuant to the Policy on Service Standards for External Fees: service standards may not have received parliamentary review; and may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address).
2 Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.
3 Seaway maintenance takes user delays into consideration. Ship loading capacity was not affected by shallow water in the seaway.
4 The cessation of the Canadian Coast Guard commercial public correspondence service has commenced as of December 31, 1999, in selected areas, based upon the demand for the service and the availability of alternate service delivery methods.
Canadian Coast Guard Fees: Canadian Coast Guard is conducting a review of Levels of Service (LOS) to validate the LOS and service standards provided. Clients will be closely engaged in this process. The scope of the LOS covers all main CCG activities for which LOS are appropriate, regardless of whether there are external charges associated with them.
Access Fees: Commercial fishing licence fees and recreational fishing licence fees identified in the User Fees Table under Fisheries Management are not reflected in the External Fees Table, as reflect the value of the privilege/benefit of access to a valuable natural resource owned by all Canadians. Decisions that could come out of DFO's Fisheries Renewal initiative and Commercial Fishing Licence Fee Review could inform what future role and links should be made between access fees and service standards. The Pacific Salmon Conservation Stamp also has an access element, but is primarily designed to support salmon restoration and enhancement initiatives. The Sport Fishing Advisory Board of BC supports the licence and salmon stamp fees. Additional details for the Pacific Salmon Conservation Stamp.
User Fee 1: Confidential business information exemption fees
Fee Type 2: Regulatory (R)
Fee-setting Authority 3: Hazardous Materials Information Review Act
Date Last Modified 4: June 2002
Performance Standards 5: Complete pre-registration check and register claims within seven days of receipt, provided all necessary information is included.
Performance Results 6: 100%
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue 7 | Actual Revenue 8 | Full Cost 9 | Fiscal Year | Forecast Revenue 10 | Estimated Full Cost 11 |
570 | 562 | 713 | 2010-11 | 570 | 713 |
2011-12 | 570 | 713 | |||
2012-13 | 570 | 713 |
Other Information: Departments may use this area to describe any significant factors or events that have affected user fee activities, e.g. how performance results may have been affected by external factors or what measures, beyond strict legal requirements, are being taken to address performance gaps.
User Fee 1: Fees charged for processing of access requested filed under the Access to Information Act (ATIA)
Fee Type 2: Other Products and Services (O)
Fee-setting Authority 3: Access to Information Act
Date Last Modified 4: 1992
Performance Standards 5: Response provided within 30 days following receipt of request
Performance Results 6: 100%
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue 7 | Actual Revenue 8 | Full Cost 9 | Fiscal Year | Forecast Revenue 10 | Estimated Full Cost 11 |
- | 1 | 1 | 2010-11 | - | - |
2011-12 | - | - | |||
2012-13 | - | - |
Other Information: Departments may use this area to describe any significant factors or events that have affected user fee activities, e.g. how performance results may have been affected by external factors or what measures, beyond strict legal requirements, are being taken to address performance gaps.
Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue 7 | Actual Revenue 8 | Full Cost 9 | Fiscal Year | Forecast Revenue 10 | Estimated Full Cost 11 | |
Sub-Total (R) | 570 | 562 | 713 | 2010-11 | 570 | 713 |
2011-12 | 570 | 713 | ||||
2012-13 | 570 | 713 | ||||
Sub-Total (O) | - | 1 | 1 | 2010-11 | - | - |
2011-12 | - | - | ||||
2012-13 | - | - | ||||
Total | 570 | 563 | 714 | 2010-11 | 570 | 713 |
2011-12 | 570 | 713 | ||||
2012-13 | 570 | 713 |
1 User fee: Indicate the name of each user fee as defined by the User Fees Act. All User fees must be identified whether introduced or modified during 2009-10 or not including ATIP fee.
2 Fee Type: Identify the fee type as Regulatory (R) or Other Products and Services (O). A regulatory fee relates to an activity undertaken by a department that is integral to the effectiveness of a program and successful achievement of the program mandate requires moderating, directing, testing, or approving the actions of external parties. No other fee type category, other than the ones provided above
3 Fee-setting Authority: Identify the authority used to set or amend the fee, e.g. Financial Administration Act, Oceans Act, User Fees Act.
4 Date Last Modified: Indicate the date on which the fee was introduced or most recently amended. Where the introduction of or most recent amendment to a user fee occurred in 2009-10, briefly describe the rationale, consultation, and circumstances surrounding the fee change, including summary information on complaints raised during consultation, the establishment of an independent advisory panel, and the way that body dealt with complaints.
5 Performance standards: Express as a specific statement of quantity or quality of service provided. Performance standards must be measurable, e.g. processing time of 60 days per transaction or 80 per cent satisfaction rate, as measured through a survey of every service recipient.
6 Performance Results: Express as a specific measurement of results achieved against a pre-established performance standard, e.g. 60-day processing standard met 87 per cent of the time or 94 per cent of clients indicated "good" or "very good" satisfaction with service provided.
7 Forecast Revenue: Indicate the projected revenue for 2009-10 in $000.
8 Actual Revenue: Indicate actual revenue in $000.
9 Full Cost: Indicate the full (estimated) cost. Identify costs incurred by other departments in support of the fee activity when such costs are identifiable and material.
10 Forecast Revenue: Provide forecast revenues for each planning year
11 Estimated Full Cost: Provide the estimated full cost for each planning year. Identify costs incurred by other departments in support of the fee activity.
User Fee: Authority to Sell Drugs Fees
Fee Type: Regulatory (R)
Fee-setting Authority: Financial Administration Act (FAA)
Date Last Modified: Dec.1994
Performance Standards: 120 calendar days to update the Drug Product Database following notification
Performance Results: 98% within 120 calendar days
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$8,035 | $7,644 | $41,727 | 2010-11 | $7,700 | $42,895 |
2011-12 | $7,916 | $44,096 | |||
2012-13 | $8,137 | $45,331 |
User Fee: Certificates of Pharmaceutical Product (Drug Export) Fees
Fee Type: Other (O)
Fee-setting Authority: Ministerial authority to enter into contract
Date Last Modified: May 2000
Performance Standards: 5 working days to issue certificate
Performance Results: 25% within 5 working days
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$105 | $107 | $1,604 | 2010-11 | $110 | $1,649 |
2011-12 | $113 | $1,695 | |||
2012-13 | $116 | $1,742 |
User Fee: Drug Establishment Licensing Fees
Fee Type: R
Fee-setting Authority: FAA
Date Last Modified: Dec. 1997
Performance Standards: 250 calendar days to issue / renew licence
Performance Results: 92% within 250 calendar days
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$6,014 | $5,866 | $17,448 | 2010-11 | $6,000 | $17,936 |
2011-12 | $6,168 | $18,438 | |||
2012-13 | $6,341 | $18,955 |
User Fee: Drug Master File Fees
Fee Type: O
Fee-setting Authority: Ministerial authority to enter into contract
Date Last Modified: Jan. 1996
Performance Standards: 30 calendar days
Performance Results: 100% within 30 calendar days
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$130 | $162 | $659 | 2010-11 | $170 | $677 |
2011-12 | $175 | $696 | |||
2012-13 | $180 | $716 |
User Fee: Drug Submission Evaluation Fees (Pharmaceuticals & Biologic Products)
Fee Type: R
Fee-setting Authority: FAA
Date Last Modified: Aug. 1995
Performance Standards: Review time to first decision (calendar days)
Review 1 (average time in calendar days)
Pharmaceuticals
NDS: Priority NAS = 180
NDS: NAS = 300
NDS: Clin only = 300
NDS: Clin/C&M = 300
NDS: Priority Clin/C&M = 180
NDS: Labelling only = 60
ANDS: C&M/Labelling = 180
ANDS: Comp/C&M = 180
SNDS: Clin/C&M = 300
SNDS: Clin only = 300
SNDS: Comp/C&M = 180
SNDS: C&M/Labelling = 180
SNDS: Rx to OTC New INDIC = 300
SNDS: Rx to OTC No New Indication =180
SNDS: Labelling only = 60
SNDS-C: Clin only =300
SANDS: Comp/C&M = 180
SANDS: C&M/Labelling = 180
SANDS: Labelling only = 60
DIN A with data = 210
DIN A form only = 180
DIN D with data = 210
DIN D form only = 180
Biologics
NDS: Priority NAS = 180
NDS: NAS = 300
NDS: Clin/C&M = 300
ANDS: Comp/C&M = 180
SNDS: Priority Clin only = 180
SNDS: Clin/C&M = 300
SNDS: Clin only = 300
SNDS: Comp/C&M = 180
SNDS: C&M/Labelling = 180
SNDS: Labelling only = 60
SNDS: NOC-C Clin only = 200
DIN B with data = 210
DIN B form only = 180
Performance Results: Average review time to first decision
Review 1 (average time in calendar days)
Pharmaceuticals
NDS: Priority NAS = 246
NDS: NAS = 323
NDS: Clin only = 314
NDS: Clin/C&M = 311
NDS: Priority Clin/C&M = 180
NDS: Labelling only = 60
ANDS: C&M/Labelling = 203
ANDS: Comp/C&M = 255
SNDS: Clin/C&M = 280
SNDS: Clin only = 250
SNDS: Comp/C&M = 231
SNDS: C&M/Labelling = 184
SNDS: Rx to OTC New INDIC = 300
SNDS: Rx to OTC No New Indication =149
SNDS: Labelling only = 56
SNDS-C: Clin only = 260
SANDS: Comp/C&M = 262
SANDS: C&M/Labelling = 205
SANDS: Labelling only = 48
DIN A with data = 458
DIN A form only = 177
DIN D with data = 188
DIN D form only = 182
Biologics
NDS: Priority NAS = 229
NDS: NAS = 291
NDS: Clin/C&M = 327
ANDS: Comp/C&M = 180
SNDS: Priority Clin only = 194
SNDS: Clin/C&M = 300
SNDS: Clin only = 271
SNDS: Comp/C&M = 152
SNDS: C&M/Labelling = 164
SNDS: Labelling only = 60
SNDS: NOC-C Clin only = 198
DIN B with data = 82
DIN B form only = 123
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$21,000 | $23,046 | $83,200 | 2010-11 | $23,000 | $85,530 |
2011-12 | $23,644 | $87,924 | |||
2012-13 | $24,306 | $90,386 |
User Fee: Medical Device Licence Application Fees
Fee Type: R
Fee-setting Authority: FAA
Date Last Modified: Aug.1998
Performance Standards: Review time to first decision (calendar days)
Review 1 (average time in calendar days)
Class II = 15
Class II amendment = 15
Class II Private Label = 15
Class II Private Label amendment = 15
Class III = 60
Class III amendment = 60
Class IV = 75
Class IV amendment = 75
Performance Results: Average review time to first decision
Review 1 (average time in calendar days)
Class II = 11
Class II amendment = 11
Class II Private Label = 12
Class II Private Label amendment = 10
Class III = 86
Class III amendment = 82
Class IV = 114
Class IV amendment = 71
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$3,500 | $3,721 | $12,894 | 2010-11 | $3,800 | $13,255 |
2011-12 | $3,906 | $13,626 | |||
2012-13 | $4,016 | $14,007 |
User Fee: Fees for Right to Sell a Licensed Medical Device
Fee Type: R
Fee-setting Authority: FAA
Date Last Modified: Aug. 1998
Performance Standards: 20 calendar days from deadline for receipt of annual notification to update the Medical Devices Active License Listing (MDALL) database
Performance Results: 100% within 20 calendar days
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$1,800 | $2,262 | $8,080 | 2010-11 | $1,800 | $8,306 |
2011-12 | $1,850 | $8,539 | |||
2012-13 | $1,902 | $8,778 |
User Fee: Medical Device Establishment Licensing Fees
Fee Type: R
Fee-setting Authority: FAA
Date Last Modified: Jan 2000
Performance Standards: 120 calendar days to issue / renew licence
Performance Results: 99% issued within 120 days
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$2,700 | $3,319 | $8,081 | 2010-11 | $3,000 | $8,307 |
2011-12 | $3,084 | $8,540 | |||
2012-13 | $3,170 | $8,779 |
User Fee: Veterinary Drug Evaluation Fees
Fee Type: R
Fee-setting Authority: FAA
Date Last Modified: Mar. 1996
Performance Standards: Review time to first decision (calendar days)
NDS (including Priority Review) = 300
ABNDS = 300
SNDS = 240
SABNDS = 240
Admin = 90
DIN (including changes to DINs) = 120
NC = 90
ESC = 60
Labels = 45
Emergency Drug Release = 2
Performance Results: Average review time to first decision
NDS (including Priority Review) = 351
ABNDS = 246
SNDS = 233
SABNDS = 189
Admin = 87
DIN (including changes to DINs)= 127
NC = 108
ESC = 49
Labels = 54
Emergency Drug Release = 100% within 2 days
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$900 | $644 | $11,572 | 2010-11 | $650 | $11,896 |
2011-12 | $670 | $12,230 | |||
2012-13 | $690 | $12,572 |
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) | $43,949 | $46,502 | $183,001 | 2010-11 | $45,950 | $188,125 |
2011-12 | $47,238 | $193,393 | ||||
2012-13 | $48,562 | $198,808 | ||||
Sub-Total (O) | $235 | $269 | $2,263 | 2010-11 | $280 | $2,326 |
2011-12 | $288 | $2,391 | ||||
2012-13 | $296 | $2,458 | ||||
Total | $44,184 | $46,771 | $185,264 | 2010-11 | $46,230 | $190,451 |
2011-12 | $47,526 | $195,784 | ||||
2012-13 | $48,858 | $201,266 |
B. Date Last Modified:
C. Other Information:
Acronyms
NDS: New Drug Submission
SNDS: Supplemental New Drug Submission
ANDS/ABNDS: Abbreviated New Drug Submission
SANDS/SABNDS: Supplemental Abbreviated New Drug Submission
DIN: Drug Identification Number Application
INDS: Investigational New Drug Submission
ESC: Experimental Studies Certificate
NC: Notifiable Change
NAS: New Active Substance
OTC: Over the Counter
Rx: Prescription
Clin: Clinical
Comp: Comparative Bio, Clinical or Pharmacodynamic
C&M: Chemistry and Manufacturing
NOC-C: Notice of Compliance with Conditions
Detailed performance targets
Human drugs: http://hc-sc.gc.ca/dhp-mps/prodpharma/applic-demande/guide-ld/mgmt-gest/mands_gespd_e.html
Medical Devices: http://hc-sc.gc.ca/dhp-mps/md-im/applic-demande/pol/mdlapp_demhim_pol_e.html
Veterinary drugs: http://www.hc-sc.gc.ca/dhp-mps/vet/applic-demande/index-eng.php
Detailed performance information: http://hc-sc.gc.ca/dhp-mps/prodpharma/applic-demande/docs/perform-rendement/index_e.html
Forecast and actual revenue are reported on a modified cash accounting basis.
Costing information was developed using the Program Activity Architecture coding structure as directed through Treasury Board.
The projected revenues have been adjusted down from the previous reporting year to reflect the projected revenues anticipated under the current fee regime. However, In April 2010, Health Canada's Proposal to update current user fees for regulatory activities related to human drugs and medical devices was tabled in Parliament, as required by the User Fees Act. The Senate Standing Committee on Social Affairs, Science and Technology undertook the review of the proposal, and recommended to the Senate that the proposal be approved with no changes. On May 26, 2010, the Senate adopted the report of its Committee, thereby concluding the Parliamentary review of Health Canada's Proposal. As fees are set in regulations, changes to existing regulations will be published in the Canada Gazette prior to the implementation of the new fees. The Department will continue to keep stakeholders informed of its progress.
As outlined in Health Canada's Proposal, the CPP fee and service standard will be reviewed separately.
Revised fees and service standards related to veterinary drug product activities are under development, but no specific proposals have been presented to stakeholders.
User Fee: Fees to be paid for Pest Control Product Application Examination Service
Fee Type: Regulatory (R)
Fee-setting Authority: Pest Control Products Act (PCPA)
Date Last Modified: April 1997
Performance Standards: Target is 90% of submissions in all categories to be processed within time shown.
http://www.pmra-arla.gc.ca/english/pdf/pro/pro9601-e.pdf
Category A
Standard - 550 days User Request Minor Use Registration (URMUR) - 365 days
Category B
Standard/priority - 365 days
Category C
Standard - 180 or 225 days
Category D
IMEP - 32 days OUI - 56 days URMULE - 60 days and Master Copy - 21 days
Category E
New Active - Food - 365 days New Active - Non-food - 165 days
Performance Results:
Category A = 74% overall while 80% of joint reviews were completed with established international standards.
Category B = 45% overall for the fiscal year, but 90% for submissions processed since January 1, 2010.
Category C = 84%
Category D = 80%
Category E = 13%
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$3,490 | $4,541 | $35,369 | 2010-11 | $3,490 | $30,990 |
2011-12 | $3,490 | $31,330 | |||
2012-13 | $3,490 | $29,114 |
User Fee: Fees to be paid for the right or privilege to manufacture or sell a pest control product in Canada and for establishing a Maximum Residue Limit in relation to a pest control product.
Fee Type: R
Fee-setting Authority: Financial Administration Act (FAA)
Date Last Modified: April 1997
Performance Standards: 100% of all fees for the right or privilege to manufacture or sell a pest control product in Canada are invoiced by April 30th of each fiscal year.
Performance Results: 100% of all invoices were issued by April 30, 2009.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$4,500 | $3,258 | $25,377 | 2010-11 | $4,500 | $40,590 |
2011-12 | $4,500 | $40,320 | |||
2012-13 | $4,500 | $38,588 |
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) | $7,990 | $7,799 | $60,746 | 2010-11 | $7,990 | $71,580 |
2011-12 | $7,990 | $71,620 | ||||
2012-13 | $7,990 | $67,702 | ||||
Sub-Total (O) | 2010-11 | |||||
2011-12 | ||||||
2012-13 | ||||||
Total | $7,990 | $7,799 | $60,746 | 2010-11 | $7,990 | $71,580 |
2011-12 | $7,990 | $71,620 | ||||
2012-13 | $7,990 | $67,702 |
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)
Fee Type: Other products and services (O)
Fee-setting Authority: Access to Information Act
Date Last Modified: 1992
Performance Standards: Response provided within 30 days following receipt of request; response time may be extended pursuant to section 9 of the ATIA. ATIA: http://laws.justice.gc.ca/en/A-1/218072.html
Performance Results: During fiscal year 2009-2010, Health Canada completed processing 1504 (74.3%) of 2025 active requests.
Health Canada was able to respond within 30 days or less in 569 (38%) of completed cases. The remaining requests were completed within 31 to 60 days in 230 (15%) cases, 61 to 120 days in 219 (15%) cases and 121 or more days in 486 (32%) cases.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$10 | $18.6 | $1,800 | 2010-11 | $10 | $1,800 |
2011-12 | $10 | $1,800 | |||
2012-13 | $10 | $1,800 |
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) | 2010-11 | |||||
2011-12 | ||||||
2012-13 | ||||||
Sub-Total (O) | 10 | 18.6 | 1,800 | 2010-11 | 10 | 1,800 |
2011-12 | 10 | 1,800 | ||||
2012-13 | 10 | 1,800 | ||||
Total | 10 | 18.6 | 1,800 | 2010-11 | 10 | 1,800 |
2011-12 | 10 | 1,800 | ||||
2012-13 | 10 | 1,800 |
B. Date Last Modified:
C. Other Information:
Projection based on actual revenue received during FY .Due to the nature and varying complexity of ATI requests, it is unknown what fees may be applicable until a request is processed. Under certain circumstances, fees may be waived.
Estimated direct cost associated with ATI requests.
Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) | 51,939 | 54,301 | 243,747 | 2010-11 | 53,940 | 259,705 |
2011-12 | 55,228 | 265,013 | ||||
2012-13 | 56,552 | 266,510 | ||||
Sub-Total (O) | 245 | 287.6 | 4,063 | 2010-11 | 290 | 4,126 |
2011-12 | 298 | 4,191 | ||||
2012-13 | 306 | 4,258 | ||||
Total | 52,184 | 54,588.6 | 247,810 | 2010-11 | 54,230 | 263,831 |
2011-12 | 55,526 | 269,204 | ||||
2012-13 | 56,858 | 270,768 |
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
* National Dosimetry Services Product, Services and Fee Structure (NDS P, S&F) | Provide timely, responsive and reliable customer services to 95,000 workers in over 12,500 groups: | Provided timely, responsive and reliable customer services to over 95,000 workers in 12,500 groups. The standards were met as follows: | NDS received approval for an increase in their client fees. The revised products, such as the new dosimeter products, Services and Fee schedule took effect on April 1, 2010. NDS administered a client satisfaction questionnaire on the fee increase to 31 client groups of various group classifications and wearing frequencies (hospitals, dentists, veterinarians) Based on feedback, about 90% of clients see the increase as reasonable, Over 90% of clients did not foresee a significant impact on their organization and 100% of clients did not foresee a change to their dosimetry requirements as a result of the increase. NDS staff continued to be in daily contact with clients via phone, fax and e-mail. More than 53,000 requests were handled related to the client's product and service requirements. These interactions allowed NDS to measure level of service satisfaction as well as insight into new requirements for products and services. The total number of complaints was 183, compared to 105 last year. Client feedback (both complimentary and critical) was addressed as required. Additional information on service was obtained during regular contact with the client and, as required, through exit questionnaires. On a basis of over 500,000 dosimeter readings in 2009-2010, NDS' satisfaction rate is more than 99.5% based on the ratio of complaints to results reported, which is comparable to last year. |
i) Registration and inspections of incoming dosimeters within 48 hours | i) > 99% Registration & inspection of incoming dosimeters within 48 hours | ||
ii) Exposures over regulatory limits reported within 24 hours | ii) 100% Exposures over regulatory limits reported within 24 hours | ||
iii) Dosimeters leave NDS premises 10-13 working days prior to exchange date | iii)> 99% Dosimeters leave NDS premises 10-13 working days prior to exchange date | ||
iv) Message call backs (phone, e-mail) within 24 hours | iv) > 95 % Message call backs done within 24 hours. 87% of incoming calls answered immediately. | ||
v) Updated account information within 48 hours | v) > 90 % Account information updated within 48 hours | ||
vi) Additional request dosimeters shipped within 24 hours | vi) > 99% Additional request dosimeters shipped within 24 hours | ||
vii) Exposure Reports for regular service sent out within 10 days of dosimeter receipt | vii) 97% Exposure Reports sent out within 10 days of dosimeter receipt | ||
* Ship Sanitation Certificate Services (Formerly known as Deratting Services) |
Health Canada provides 7-day service in Standard Rate (Designated) Ports and all requests are responded to within 48 hours. See Note 1 below. |
646 Ship Sanitation Certificate Inspections were conducted in 2009-2010, out of which 511 were conducted at Standard Rate Ports. All requests were responded to within 48 hours. | There were no changes to the service standards in 2009-2010. A new ship Sanitation Certificate program (replacing Deratting Certificate program) was implemented in 2007 in order to meet requirements of the World Health Organization International Health Regulations (2005). Prior to implementing an amended fee schedule for this program in 2008, impacted ship owners were consulted. No concerns were raised by stakeholders. The amended fees were published in Canada Gazette Part 1, in July 2008. |
Cruise Ship Inspection Program | Periodic inspection done a minimum of once a sailing season on ships in Canadian waters. Final reports submitted within 10 working days. Re-inspection on any ships with scores of less than 85%. See Note 2 |
78 Cruise Ship Inspections were conducted in 2009-2010. All final reports were submitted within 10 working days. 2 Cruise Ships did not achieve the 85%. Unable to re-inspect 1 of the 2 ships as it left Canadian waters immediately after initial inspection. |
Minor changes were made to the Cruise Ship Administrative Guide, and were communicated to the Cruise Ship Industry. No concerns were raised by stakeholders. No changes were made to the fee schedule. Due to efforts required for the Vancouver 2010 Winter Olympics, the Annual Industry Meeting with our partners was not held. In lieu of the meetings, industry received a summary report on our activities in 2009. |
* Common Carrier Inspection (e.g. trains, ferries, airports/airlines, seaports) | See Note 3 below. | See Note 4 for reporting of Services Standards for Conveyance Inspection Programs. | Conducted a review exercise of existing policy and guideline documents for Flight Kitchens, On Board and Off Board Passenger Train, Passenger Ferry Food and Sanitation Inspections and Potable Water Inspections, as well as the Cruise Ship Administrative Guide. Draft documents were shared with the industry stakeholders, and meetings were held with individual operators
to discuss changes. Given that the Environmental Health Bureau, Travelling Public Program of Health Canada played a vital role in food surveillance and emergency preparedness and response during the Vancouver 2010 Winter Olympics, we were unable to host our Annual Industry Meeting with our partners as we have done in past years. In lieu of the meetings, we presented each industry with a summary report on our activities in 2009. |
Note 1: Service Standards for Ship Sanitation Certificate Services
Day of the Week | Prior Notification Required |
---|---|
Weekday Service | 24 hours |
Weekend Service | 48 hours |
Regular Weekend Service | For service on Saturday, notice must be received Thursday by 1300 hours local time. For service on Sunday, notice must be received Friday by 1300 hours local time. |
Holiday Weekend Service | When Friday is the statutory holiday - for service on Friday, notice must be received Wednesday by 1300 hours local time; - for service on Saturday or Sunday, notice must be received Thursday by 1300 hours local time. When Monday is the statutory holiday - for service on Saturday, notice must be received Thursday by 1300 hours local time; - for service on Sunday or Monday, notice must be received Friday by 1300 hours local time. |
NOTE: The fee for short notice service i.e. less than 24 hours for week days, less than 48 hours for weekends, at both Standard Rate and Non-Standard Rate ports, will be the normal fee plus a 25% surcharge (ie. $937.50).
Note 2: Health Canada publishes scores obtained from the Cruise Ship Inspection Program at: http://www.hc-sc.gc.ca/hl-vs/travel-voyage/general/ship-navire-eng.php
Note 3: In regards to service standards, Cruise Ship and Common Carrier Inspections are performed following procedures and protocols that have been published and distributed to clients. Health Canada's protocols are consistent with programs in other countries. Copies of the inspection protocols for these programs may be requested by e-mail at: PHB_BSP@hc-sc.gc.ca
Note 4: Service Standards for Conveyance Inspection Program
Conveyance Inspection Program | Service Standard | Performance Result |
---|---|---|
* Passenger Train - On Board | Periodic inspection done on each passenger train line as determined by MOU between Health Canada and passenger train industry. Final inspection report provided to industry within 10 working days. |
31 On-Board Passenger Train inspections were conducted in 2009-2010. 17 were announced inspections, 14 were unannounced. 30 out of 31 (97%) of final inspections reports were submitted within 10 working days of the inspection. |
* Passenger Train - Off Board | Sanitation inspection done twice a year. Final report provided to industry within 10 working days |
10 Off-Board Passenger Train inspections were conducted in 2009-2010. 1 announced and 1 unannounced inspection was conducted at each Employee Service Centre (ESC). All final reports (100%) were submitted within 10 working days of the inspection. |
* Flight Kitchen | Scheduled number of announced audits per year is based on the number of meals prepared by the kitchen. Final audit inspection report provided within 10 working days of inspection. |
22 Flight Kitchen audits were conducted in 2009-2010. 20 out of 22 (91%) final audit/inspection reports were submitted within 10 working days of the inspection. |
* Ferry - On Board Food | Unannounced inspections as per predetermined contractual obligations. Final inspection report provided within 10 working days of inspection. |
98 Food and Sanitation inspections were conducted on passenger ferries in 2009-2010. 88 out of 98 (90%) of final inspection reports were submitted within 10 working days of the inspection. |
* Ferry - Potable Water | Unannounced inspections as per predetermined contractual obligations. 100% of reports provided within 10 working days. |
68 Potable Water inspections were conducted on passenger ferries in 2009-2010. 56 of 68 (82%) of final inspection reports were submitted within 10 working days of the inspection. |
Note 5: In response to H1N1, HECSB worked closely with PHAC, the US - CDC Vessel Sanitation Program and the cruise line industry to develop advice particular to the cruise ships. HECSB in particular took the lead on the development and distribution of a cleaning and disinfection guide for cruise ships. HECSB also has a 1-800 number that the cruise lines can contact in the event they need advice and guidance.
HECSB has been participating in the development of the PHAC guidance to the cruise ship industry "Interim Guidance: Prevention and management of cases of influenza-like-illness (ILI) that may be due to pandemic (H1N1) 2009 influenza virus on cruise ships" available at http://www.phac-aspc.gc.ca/alert-alerte/h1n1/hp-ps/cs-pc-eng.php as well as the World Health Organization - "Interim WHO Technical advice for case management of pandemic (H1N1) 2009 on ships". In addition, HECSB, because of their experience with cruise ship inspections and outbreak investigations, has been facilitating the liaison with the cruise ship industry.
External Fee | Service Standard | Performance Result | Stakeholder Consultation |
---|---|---|---|
* Medical Marihuana Dried marihuana ($5.00 / gram) |
Dried marihuana Health Canada provides tested dried marihuana lots prior to distribution to authorized persons. |
Dried marihuana Test result requirements were met for all 14 lots distributed. Quality control test results are posted on Health Canada website. The number of pouches distributed was 15,153. The number of returned pouches was 235. Return rate due to product non-satisfaction was 0.67% |
Marihuana Medical Access Division (MMAD) and Medical Marihuana Production Division (MMPD) staff engages with clients on a daily basis through Canada Enquiries Centre. Over the fiscal year 2009-2010, the Marihuana Medical Access Program received 37,910 calls. These interactions with the Program's clients allowed MMAD and MMPD to assess the level of client
satisfaction. These interactions are documented using a centralized electronic database. There were no changes to the service standards in 2009-2010. |
Cannabis seeds ($20.00 / packet of 30 seeds) | Cannabis seeds Health Canada provides tested marihuana seed lots prior to distribution to authorized persons. |
Cannabis seeds Test result requirements were met for the two (2) lots distributed in the fiscal year. The number of seed packets distributed was 708.The number of returned seed packets was 9. Return rate was 1.3% (note that the return rate for seeds may not necessarily be due to non-satisfaction). |
|
Processing time Health Canada processing time for orders is 14 working days (from the time the order is received to the delivery of shipment to the recipient). |
Processing time was below service standard of 14 working days for all shipment orders of dried marihuana (total 5,469 shipment orders) and Cannabis seeds (total 411 shipment orders) |
Other Information: N/A
External Fee | Service Standard | Performance Result | Stakeholder Consultation |
---|---|---|---|
*Employee Assistance Services (EAS) (Fees are charged through contractual or formally-based agreements between HC and other departments, agencies and federally-regulated organizations.) Services provided for fees includes: -Employee Assistance Programs (EAP) -Specialized Organizational Services (SOS) n.b. The fees are not external but internal to federal government departments and agencies who transfer funds to HC in exchange for the services listed above. The fees are aligned with the overall costs of delivering the services including oversight, quality management, outsourcing, invoicing processing, financial and business processes, auditing of files, training of staff, in accordance to accreditation standards, and departmental support as well as accommodation costs. EAS aims at being 100% cost recovery. No individual client or Canadian is being charged for these services. |
As per formal agreement, varies depending on customer organization's requirements, needs and EAS capacity to meet service levels. | As per results from customer surveys, client satisfaction surveys, Bell telephone reports, and data collected from affiliate mental health professionals, EAS is meeting all of the service standards outlined in the contractual agreements. |
i) Customers: Federal departments and agencies comprise the majority of EAS' customer base, and they are consulted informally on a regular basis by account managers responsible for establishing strong customer relations, and by formal means including newsletters, bulletins, utilization reports, annual program plans, and quality assurance survey (every 2 years). Customers that are not Federal departments include a handful of government regulated organizations such as municipalities, school boards, etc.) ii) Clients: EAS is the largest provider of Employee Assistance Programs to the public sector. Client satisfaction is one of the most key indicators of service quality. For each service delivered, clients are informed that their feedback regarding service quality is valuable and appreciated. Current results of the Client Satisfaction Survey demonstrate that 98.5% of clients would use the service again if they were in need of support. iii) Affiliates: EAS' network of more than 750 affiliates ensures that EAS has the capacity to offer services across Canada within industry-standard timeframes. This network covers Canada from coast to coast, it forms an invaluable source of feedback regarding service provision with respect to the client base at large. A formal survey of the network is completed every 2 years. EAS' performance and quality improvement is responsive to the feedback collected, and addresses issues. For example, counsellors can submit requests for extensions via phone, fax or email as a result of this survey, and EAS' desire to accommodate the varying needs of affiliates. iv) Legislating/Regulating Bodies: As a government entity, many of EAS practices and procedures regarding finance, human resources and operational management are prescribed by specific policies, regulations and/or laws. As such, EAS is accountable to these rules and must, at regular intervals, report on: the usage of funds; adherence to key legislation, such as Official Languages, Financial Administration Act, and Privacy Act. v) Staff: Retention of knowledgeable and experienced staff has become a recognized problem in much of the federal public service. EAS, however, has consistently demonstrated a significantly higher level of staff retention when compared with the department as a whole. EAS's open door policy regarding staff concerns and suggestions, commencing in September of 2009, on an annual basis, EAS will canvas all staff [including managers and supervisors] for their input regarding:
|
Service Standards include: | |||
-Less than 5% of incoming to the Crisis and Referral Centre calls go to voicemail. | -Current call volume that are directed to voicemail or choosing the option to hold the line to maintain call priority is 2.5%. | ||
-First contact between mental health professional and client is 48 hours. | -First contact between client and counsellor within 48 hours of original call is occurring over 95% of cases. | ||
-First appointment within 3 to 5 business days. | -First appointment within 5 business days is occurring in over 90% of cases. | ||
-Client receives follow-up from counsellor 2 to 3 weeks after the last session. | -The number of clients who received their follow-up from their counsellor in 2009-2010 was 42%. This statistic is somewhat skewed as there are cases when clients request that the counsellor not follow-up with them, and some clients may not have completed their counselling sessions when the survey was conducted. | ||
-Helping 70% of clients achieve problem resolution within EAS short term counselling model. | -EAS is helping clients achieve problem resolution without outside referral in 85% of cases. |
Other Information: N/A
External Fee | Service Standard | Performance Result | Stakeholder Consultation |
---|---|---|---|
Authority to Sell Drugs Fees | 120 calendar days to update the Drug Product Database following notification | 98% within 120 calendar days | In April 2010, Health Canada's Proposal to update current user fees for regulatory activities related to human drugs and medical devices was tabled in Parliament, as required by the User Fees Act. The Senate Standing Committee on Social Affairs, Science and Technology undertook the review of the proposal, and recommended to the Senate that the
proposal be approved with no changes. On May 26, 2010, the Senate adopted the report of its Committee, thereby concluding the Parliamentary review of Health Canada's Proposal. As fees are set in regulations, changes to existing regulations will be published in the Canada Gazette prior to the implementation of the new fees. The Department will continue to keep stakeholders informed of its progress. As outlined in Health Canada's Proposal, the CPP fee and service standard will be reviewed separately. |
* Certificates of Pharmaceutical Product (Drug Export) Fees | 5 working days to issue certificate | 25% within 5 working days | |
Drug Establishment Licensing Fees | 250 calendar days to issue / renew licence | 92% within 250 calendar days | |
* Drug Master File Fees | 30 calendar days | 100% within 30 calendar days | |
Drug Submission Evaluation Fees (Pharmaceuticals & Biologic Products) | Review 1 (average time in calendar days) Pharmaceuticals |
Review 1 (average time in calendar days) Pharmaceuticals |
|
NDS: Priority NAS = 180 | NDS: Priority NAS = 246 | ||
NDS: NAS = 300 | NDS: NAS = 323 | ||
NDS: Clin only = 300 | NDS: Clin only = 314 | ||
NDS: Clin/C&M = 300 | NDS: Clin/C&M = 311 | ||
NDS: Priority Clin/C&M = 180 | NDS: Priority Clin/C&M = 180 | ||
NDS: Labelling only = 60 | NDS: Labelling only = 60 | ||
ANDS: C&M/Labelling = 180 | ANDS: C&M/Labelling = 203 | ||
ANDS: Comp/C&M = 180 | ANDS: Comp/C&M = 255 | ||
SNDS: Clin/C&M = 300 | SNDS: Clin/C&M = 280 | ||
SNDS: Clin only = 300 | SNDS: Clin only = 250 | ||
SNDS: Comp/C&M = 180 | SNDS: Comp/C&M = 231 | ||
SNDS: C&M/Labelling = 180 | SNDS: C&M/Labelling = 184 | ||
SNDS: Rx to OTC New INDIC = 300 | SNDS: Rx to OTC New INDIC = 300 | ||
SNDS: Rx to OTC No New Indication =180 | SNDS: Rx to OTC No New Indication =149 | ||
SNDS: Labelling only = 60 | SNDS: Labelling only = 56 | ||
SNDS-C: Clin only =300 | SNDS-C: Clin only = 260 | ||
SANDS: Comp/C&M = 180 | SANDS: Comp/C&M = 262 | ||
SANDS: C&M/Labelling = 180 | SANDS: C&M/Labelling = 205 | ||
SANDS: Labelling only = 60 | SANDS: Labelling only = 48 | ||
DIN A with data = 210 | DIN A with data = 458 | ||
DIN A form only = 180 | DIN A form only = 177 | ||
DIN D with data = 210 | DIN D with data = 188 | ||
DIN D form only = 180 | DIN D form only = 182 | ||
Biologics | Biologics | ||
NDS: Priority NAS = 180 | NDS: Priority NAS = 180 | ||
NDS: NAS = 300 | NDS: NAS = 291 | ||
NDS: Clin/C&M = 300 | NDS: Clin/C&M = 327 | ||
ANDS: Comp/C&M = 180 | ANDS: Comp/C&M = 180 | ||
SNDS: Priority Clin only = 180 | SNDS: Priority Clin only = 194 | ||
SNDS: Clin/C&M = 300 | SNDS: Clin/C&M = 300 | ||
SNDS: Clin only = 300 | SNDS: Clin only = 271 | ||
SNDS: Comp/C&M = 180 | SNDS: Comp/C&M = 152 | ||
SNDS: C&M/Labelling = 180 | SNDS: C&M/Labelling = 164 | ||
SNDS: Labelling only = 60 | SNDS: Labelling only = 60 | ||
SNDS: NOC-C Clin only = 200 | SNDS: NOC-C Clin only = 198 | ||
DIN B with data = 210 | DIN B form only = 180 | ||
DIN B with data = 82 | DIN B form only = 123 | ||
Medical Device Licence Application Fees | Review 1 (average time in calendar days) | Review 1 (average time in calendar days) | |
Class II = 15 | Class II = 11 | ||
Class II amendment = 15 | Class II amendment = 11 | ||
Class II Private Label = 15 | Class II Private Label = 12 | ||
Class II Private Label amendment = 15 | Class II Private Label amendment = 10 | ||
Class III = 60 | Class III = 86 | ||
Class III amendment = 60 | Class III amendment = 82 | ||
Class IV = 75 | Class IV = 114 | ||
Class IV amendment = 75 | Class IV amendment = 71 | ||
Fees for Right to Sell a Licensed Medical Device | 20 calendar days from deadline for receipt of annual notification to update the Medical Devices Active License Listing (MDALL) database | 100% within 20 calendar days | |
Medical Device Establishment Licensing Fees | 120 calendar days to issue / renew licence | 99% issued within 120 days | |
Veterinary Drug Evaluation Fees | Review time to first decision (calendar days) | Review time to first decision (calendar days) | Revised fees and service standards related to veterinary drug product activities are under development, but no specific proposals have been presented to stakeholders. |
NDS (including Priority Review) = 300 | NDS (including Priority Review) = 351 | ||
ABNDS = 300 | ABNDS = 246 | ||
SNDS = 240 | SNDS = 233 | ||
SABNDS = 240 | SABNDS = 189 | ||
Admin = 90 | Admin = 87 | ||
DIN (including changes to DINs) = 120 | DIN (including changes to DINs)= 127 | ||
NC = 90 | NC = 108 | ||
ESC = 60 | ESC = 49 | ||
Labels = 45 | Labels = 54 | ||
Emergency Drug Release = 2 | Emergency Drug Release = 100% within 2 days |
Other Information: N/A
External Fee | Service Standard | Performance Result | Stakeholder Consultation |
---|---|---|---|
Fees to be paid for Pest Control Product Application Examination Service | Target is 90% of submissions in all categories to be processed within time shown. www.pmra-arla.gc.ca/english/pdf/pro/pro9601-e.pdf | Formal stakeholder consultations are normally tied to a comprehensive review of User Fees. In the fiscal year 2009-2010, there were no formal consultations as no user fee reviews took place. | |
Category A Standard − 550 days User Request Minor Use Registration (URMUR) − 365 days |
Category A = 74% overall, but performance for global joint reviews was 80% | ||
Category B Standard/priority − 365 days |
Category B = 45% overall for the fiscal year, but 90% for submissions processed since January 1, 2010 | ||
Category C Standard − 180 or 225 days |
Category C = 84% | ||
Category D IMEP − 32 days OUI − 56 days URMULE − 60 days and Master Copy − 21 days |
Category D = 80% | ||
Category E New Active − Food − 365 days New Active − Non-food − 165 days |
Category E = 13% | ||
Fees to be paid for the right or privilege to manufacture or sell a pest control product in Canada and for establishing a Maximum Residue Limit in relation to a pest control product. | Target is 100% of all fees for the right or privilege to manufacture or sell a pest control product in Canada are invoiced by April 30th of each fiscal year. | Met performance target | Formal stakeholder consultations are normally tied to a comprehensive review of User Fees. In the fiscal year 2009-2010, there were no formal consultations as no user fee reviews took place. |
Other Information: N/A
External Fee | Service Standard | Performance Result | Stakeholder Consultation |
---|---|---|---|
* Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) | Response provided within 30 days following receipt of request; response time may be extended pursuant to section 9 of the ATIA. ATIA: http://laws.justice.gc.ca/en/A-1/218072.html |
During fiscal year 2009-2010, Health Canada completed processing 1504 (74.3%) of 2025 active requests. Health Canada was able to respond within 30 days or less in 569 (38%) of completed cases. The remaining requests were completed within 31 to 60 days in 230 (15%) cases, 61 to 120 days in 219 (15%) cases and 121 or more days in 486 (32%) cases. |
The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
Other Information: N/A
* Denotes fees set by contract.
User Fee: Federal Workers' Compensation Service Fees for Administration
Fee Type: (O) 1
Fee-setting Authority: Government Employees Compensation Act
Date Last Modified: September 1990
Performance Standards: 90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours
Performance Results: 80%a
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
2,400 | 2,600 | 4,000 | 2010-11 | 2,700 | 4,100 |
2011-12 | 2,800 | 4,200 | |||
2012-13 | 2,900 | 4,300 |
Other Information:.
1 Regulatory (R) or Other Products and Services (O).
a Performance results have increased gradually for the second consecutive year in spite of the processing requirement implemented in 2008-09 to have all identified third party Government Employees Compensation Act (GECA) claims undergo an "election" by the claimants and an issue with clients submitting incomplete reports to regional offices, which caused delays detrimental to achieving the 24-hour reporting target. Affected regions have addressed the issue with employers concerned.
User Fee: Other Initiative - Labour Fire Protection Engineering Services Fees b
Fee Type: (O) 1
Fee-setting Authority: Financial Administration Act
Date Last Modified: June 1993
Performance Standards: 90% of plan review completed within 21 calendar days or 15 working days
Performance Results: 94%
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
130 | 135 | 4,800 | 2010-11 | 80 | 4,900 |
2011-12 | 80 | 5,000 | |||
2012-13 | 80 | 5,100 |
Other Information:
1 Regulatory (R) or Other Products and Services (O).
b The Full Cost represents the total expenditures for Fire Protection Services program of which only a small portion is recoverable through user fees for the fire protection engineering service delivery to Crown Corporations. The eventual termination of these engineering services to Crown Corporations is being considered, which would impact the Forecast Revenue. This year, Actual Revenues were higher due to an increased demand for inspection.
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)
Fee Type: (O) 1
Fee-setting Authority: Access to Information Act
Date Last Modified: 1992
Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of requestc.
The Access to Information Act provides more detail: http://laws.justice.gc.ca/en/A-1/218072.html
Performance Results: 90%
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
3 | 2 | 743 | 2010-11 | 5 | 750 |
2011-12 | 5 | 750 | |||
2012-13 | 5 | 750 |
Other Information:
1 Regulatory (R) or Other Products and Services (O).
c Even though the legislative deadline is 30 calendar days, extensions are allowed depending on the complexity of the request.
User Fee: Searches of the CPP and OAS data banks
Fee Type: (R) 1
Fee-setting Authority: Department of Social Development Act, Section 19
Date Last Modified: 1998
Performance Standards: Searches completed within 10 working days from receipt of requestd
Performance Results: 95%
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
268 | 221 | 221 | 2010-11 | 243 | 243 |
2011-12 | 267 | 267 | |||
2012-13 | 294 | 294 |
Other Information:
1 Regulatory (R) or Other Products and Services (O).
d Depending on the volume of commercial search requests, the searches will be completed no later than 10 working days after receipt of the request. Demand has decreased slightly and forecasts have been adjusted accordingly.
User Fee: Social Insurance Number Replacement Card Feee
Fee Type: (R) 1
Fee-setting Authority: Financial Administration Act
Date Last Modified: 1988
Performance Standards: A replacement Social Insurance Number (SIN) card will be mailed within 5 business days from date of receipt of request
90 % of Social Insurance Number (SIN) replacement cards will be mailed within 5 business days from date of receipt of request.
Performance Results: 93%
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
1,840 | 1,851 | 2,949 | 2010-11 | 1,887 | 3,053 |
2011-12 | 1,935 | 3,165 | |||
2012-13 | 1,984 | 3,281 |
Other Information:
1 Regulatory (R) or Other Products and Services (O).
e The full cost is lower than in previous years because the calculation this year is based on more accurate information to distinguish between the replacement cards that have fees from those that do not have fees.
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) | 2,108 | 2,072 | 3,170 | 2010-11 | 2,130 | 3,296 |
2011-12 | 2,202 | 3,432 | ||||
2012-13 | 2,278 | 3,575 | ||||
Sub-Total (O) | 2,533 | 2,737 | 9,543 | 2010-11 | 2,785 | 9,750 |
2011-12 | 2,885 | 9,950 | ||||
2012-13 | 2,985 | 10,150 | ||||
Total | 4,641 | 4,809 | 12,713 | 2010-11 | 4,915 | 13,046 |
2011-12 | 5,087 | 13,382 | ||||
2012-13 | 5,263 | 13,725 |
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Federal Workers' Compensation Service Fees for Administration | 90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours. | 80% of claims were processed to the appropriate provincial workers' compensation authority within 24 hours | The Service Fees cover expenses to administer the Crowns Corporations' workers' compensation program and represent HRSDC salaries, non-salaries, accommodation costs, cost of capital and depreciation costs, which are charged and prorated based on each organization’s number of new claims. Clients have the opportunity to provide feedback on service standards at any time through the Labour Program regional offices and headquarters. |
Other Information: The number of claims processed within a 24-hour period to the appropriate workers' compensation authority has increased for the second consecutive year. There have been a number of problems with larger clients submitting incomplete reports, which has delayed the 24-hour reporting target; affected regions have addressed concerns with employers in question. Also, the processing requirement implemented during fiscal 2008-09 to have all identified third party Government Employees Compensation Act (GECA) claims undergo an "election" by the claimants has further hindered the ability to achieve the target rate in question.
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Other Initiative - Labour Fire Protection Engineering Services Fees | 90% of plan review completed within 21 calendar days or 15 working days. | 94% of plan review completed within 21 calendar days or 15 working days | The stakeholders (Crown corporations, TBS and Labour Canada department officials) were consulted in 1992-1993 and the fees were set and approved by TB in 1993. |
Other Information: The eventual termination of these engineering services to Crown Corporations is being considered.
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) | Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides more detail: http://laws.justice.gc.ca/en/A-1/218072.html. |
90% | The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
Other Information:
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Searches of the CPP and OAS data banks | Searches completed within 10 working days from receipt of request. | 10-day standard met at 95% | A departmental study done in 2005 confirmed the maximum fee of $10 that is charged does not exceed the cost per search. Consultations with stakeholders would be undertaken prior to any proposed fee amendment. Additionally, a fee is negotiated if the numbers of requests are more than 1,000 at a given time by one company. Clients have the opportunity to convey feedback on service standards via the Office of Client Satisfaction at any time. |
Other Information:
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Social Insurance Number Replacement Card Fee | 90% of Social Insurance Number (SIN) cards will be mailed within 5 business days from date of receipt of request. | Over 93% of SIN transactions were mailed within 5 days. | The fee for a replacement SIN card is prescribed in the Social Insurance Number Replacement Card Fees Order, 1988, made pursuant to the Financial Administration Act. A departmental review, completed in September 2007, confirmed the nominal fee of $10 that is charged does not exceed the cost of issuing a replacement card. Consultations with stakeholders would be undertaken prior to any proposed fee amendment. Clients have the opportunity to convey feedback on service standards via the Office of Client Satisfaction at any time. |
Other Information:
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)
Fee Type: Other products and services (O)
Fee-setting Authority: Access to Information Act s.11(1)(a) and s. 11(1)(b)
Date Last Modified: 1992
Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides fuller details.
Performance Results: On-time responses provided in 90% of requests completed during fiscal year 2009–2010.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
4,500 | 9,895 | 1,548,940 | 2010-11 | 4,800 | 3,000 |
2011-12 | 5,100 | 3,500 | |||
2012-13 | 5,400 | 4,000 |
Other Information:
Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
User Fee: Northwest Territories and Nunavut Mining Regulations (NTNUMRs)
Fee Type: Regulatory
Fee-setting Authority: Territorial Lands Act
Date Last Modified: See footnote below on Date Last Modified
Performance Standards: Current service standards are set in existing legislation and regulation: NTNUMR amendments
Performance Results: All applications processed within set time lines.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
6,600 | 4,537 | Note 1 | 2010-11 | 6,600 | Note 1 |
2011-12 | 6,600 | Note 1 | |||
2012-13 | 6,600 | Note 1 |
Other Information:
Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development. The determination of a full cost estimate is not available at this time because of the complexity of the
processes. For Fiscal Year 2010-2011, further work is being undertaken to calculate these costs by studying the activity required to administer the user fees in order to better determine the full costs
Name: Prospecting Permits
Clause: (12) Permits shall be issued between January 1st and
January 31st in each year in order of the numbers assigned by the Chief under subsection (5.1) in respect of applications received during the month of December immediately preceding.
Timeline: By February 1
Fee: Schedule I
Last Reviewed: 1977
Future Reviews: Underway
Notes: There are other service standards in the existing legislation and regulation.
User Fee: Territorial Land Use
Fee Type: Regulatory
Fee-setting Authority: Territorial Lands and Mackenzie Valley Resource Management Act
Date Last Modified: 1996 and 1998
Performance Standards: Current service standards are set in existing legislation and regulation. Internal procedural documents also exist that outline desired service standards.
Performance Results: All permits were issued within the regulated time frame.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
139 | 94 | Note 1 | 2010-11 | 139 | Note 1 |
2011-12 | 139 | Note 1 | |||
2012-13 | 139 | Note 1 |
Other Information:
Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development. The determination of a full cost estimate is not available at this time because of the complexity of this
process, both in terms of the nature of the activity (e.g.: a Type A Land Use Permit that requires an full environmental assessment versus a Type B Land Use Permit that just requires an screening) as well as the number of groups involved e.g.: Indian and Northern Affairs Canada for the processing of a Type B Land Use Permit or a full public hearing held by an Institution of Public
Government as required by legislation that involves numerous participants). For Fiscal Year 2010-2011, further work is being undertaken to calculate these costs by studying the activity required to administer the user fees in order to better determine the full costs.
Name: Class A Land Use Permit
Clause: 25. (2) Where the engineer has notified an applicant that further time is required to issue a permit pursuant to paragraph (1)(b), he shall, within 42 days after the date of receipt of the application, comply with paragraph (1)(a), (c) or (d).
(3) Where the engineer has notified an applicant that he has ordered further studies or investigations to be made pursuant to paragraph (1)(c), he shall, within 12 months after the date of receipt of the application, comply with paragraph (1)(a) or (d).
Timeline: 42 Days; 12 months
Fee: Permit Application - $150
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is currently taking place for the Territorial Land Use Regulations. Periodic changes will occur from time to time. The next review is scheduled for 2017.
Name: Class B Land Use Permit
Clause: 27. The engineer shall, within 10 days after receipt of
an application for a Class B Permit made in accordance with these Regulations, (a) issue a Class B Permit subject to any terms and conditions he may include therein pursuant to subsection 31(1).
Timeline: 10 Days
Fee: Permit Application - $150
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is currently taking place for the Territorial Land Use Regulations. Periodic changes will occur from time to time. The next review is scheduled for 2017.
Name: Assignment of Class A and B Land Use Permits
Clause: 44. (1) On receipt of an application in writing for approval of an assignment of a permit and of the fee set out in Schedule I, the engineer may approve the assignment in whole or in part.
Timeline: No Regulated Time Limit
Fee: Assignment of Permit - $50
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is currently taking place for the Territorial Land Use Regulations. Periodic changes will occur from time to time. The next review is scheduled for 2017.
Name: Copies of Class A and B Land Use Permits
Clause: Schedule I
Timeline: No Regulated Time Limit
Fee: Copies of Document - $1 per page
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is currently taking place for the Territorial Land Use Regulations. Periodic changes will occur from time to time. The next review is scheduled for 2017.
User Fee: Territorial Lands
Fee Type: Regulatory
Fee-setting Authority: Territorial Lands Act
Date Last Modified: 1996
Performance Standards: Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.
Performance Results: Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
2,300 |
1,142 | Note 1 | 2010-11 |
2,300 |
Note 1 |
2011-12 |
2,300 |
Note 1 | |||
2012-13 |
2,300 |
Note 1 |
Other Information:
Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development. The determination of a full cost estimate is not available at this time because of the
complexity of this process, both in terms of the nature of the activity (e.g.: a Type A Land Use Permit that requires an full environmental assessment versus a Type B Land Use Permit that just requires an screening) as well as the number of groups involved e.g.: Indian and Northern Affairs Canada for the processing of a Type B Land Use Permit or a full public hearing held by an Institution of
Public Government as required by legislation that involves numerous participants). For Fiscal Year 2010-2011, further work is being undertaken to calculate these costs by studying the activity required to administer the user fees in order to better determine the full costs.
Name: Lease/Disposition
Clause: 4. Every application to lease or purchase territorial lands shall be made to the land agent for the area in which the land is situated and shall be accompanied by the application fee set out in the schedule
Timeline: No Regulated Time Limit
Fee: Application for lease, purchase or other disposition - $150
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is scheduled to take place in 2016. Changes may occur prior to the scheduled review time frame.
Name: Preparation of Lease/Disposition
Clause: Schedule I
Timeline: No Regulated Time Limit, however, the Department has
Name: Renewal of Lease/Disposition
Clause: 10. Every lease of territorial lands shall be for a term of not more than 30 years, but the Minister may grant a renewal of the lease for a further term not exceeding 30 years.
Timeline: No Regulated Time Limit
Fee: Renewal of Lease - $50
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is scheduled to take place in 2016. Changes may occur prior to the scheduled review time frame.
Name: Assignment of Lease/Disposition
Clause: 14. (1) A lessee who wishes to assign his lease shall pay all outstanding rent and furnish the Department with a properly executed unconditional assignment, in duplicate, of the lease together with the registration fee set out in the schedule and a certificate from the proper official of the Territorial Government, municipality or other local authority that all taxes
on the territorial lands covered by the assignment have been paid.
Timeline: No Regulated Time Limit
Fee: Registration of assignment - $50
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is scheduled to take place in 2016. Changes may occur prior to the scheduled review time frame.
Name: Letters of Patent
Clause: Schedule I
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Issue of Letters Patent - $50
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is scheduled to take place in 2016. Changes may occur prior to the scheduled review time frame.
Name: Notification
Clause: Schedule I
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Copy of Document - $1.00 per page
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is scheduled to take place in 2016. Changes may occur prior to the scheduled review time frame.
Name: Copies of Survey Plans or Maps
Clause: Schedule I
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Copy of survey plan or map - $5.00
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is scheduled to take place in 2016. Changes may occur prior to the scheduled review time frame.
Name: Governor in Council
Clause: Schedule I
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Preparation of Submission to the Governor in Council - $50
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is scheduled to take place in 2016. Changes may occur prior to the scheduled review time frame.
User Fee: Frontier Lands Registration Regulations (FLRR)
Fee Type: Regulatory
Fee-setting Authority: Canada Petroleum Resource Act (CPRA)
Date Last Modified: 1988
Performance Standards: Standard requests to be processed within 10 working days. Requests that require additional research take additional time to process (requestor is advised of the delay at the time the request is made).Please refer to Schedule 15 of the (FLRR). The tariff of fees for a service set out these column is payable at the time the service is rendered. Where a fee is payable pursuant to these Regulations, it is payable to the Receiver General.
Performance Results: All standard requests were processed within the established timeline. A number of request necessitated further research which resulted in additional processing time. Please refer to Schedule 15 of the (FLRR). The fee for a service set out these column is payable at the time the service is rendered. Where a fee is payable pursuant to these Regulations, it is payable to the Receiver General.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
72 |
6 | Note 1 | 2010-11 | 18 | Note 1 |
2011-12 | 19 | Note 1 | |||
2012-13 | 21 | Note 1 |
Other Information:
Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development
Name: Registration of a transfer
Clause: 15. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Registration of a transfer $25
Last Reviewed: 1988
Future Reviews: 2015
Notes:
Name: Registration of a security notice
Clause: 15. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Registration of a security notice - $50
Last Reviewed: 1988
Future Reviews: 2015
Notes:
Name: Registration of an instrument other than a transfer or security notice
Clause: 5. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Registration of an instrument other than a transfer or security notice $10
Last Reviewed: 1988
Future Reviews: 2015
Notes:
Name: Furnishment of a certified exact copy of an abstract, an interest, or instrument
Clause: 8. (2) On request and payment of the appropriate fee prescribed by section 15 by a person, the Registrar shall furnish to the person making the request a certified exact copy of
(a) any interest or instrument registered under Part VIII of the Act; and (b) the abstract of any interest. 15. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Furnishment of a certified exact copy of an abstract, an interest, or instrument $10 plus $0.25 per page copied
Last Reviewed: 1988
Future Reviews: 2015
Notes:
Name: Provision of any photocopy, form or reproduction
Clause: 15. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Provision of any photocopy, form or reproduction $0.25 per page
Last Reviewed: 1988
Future Reviews: 2015
Notes:
Name: Inspection of an interest or instrument, of the daybook, or the register
Clause: 8.(1) On request and payment of the appropriate fee prescribed by section 15, any person may, at the office of the Registrar, inspect the daybook, the register and any copies of any interest or instrument registered under Part VIII of the Act. 15. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and
is payable at the time the service is rendered.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Inspection of an interest or instrument, of the daybook, or the register $1 per inspection
Last Reviewed: 1988
Future Reviews: 2015
Notes:
Name: Issuance of an exploration licence
Clause: 15. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Issuance of an exploration licence $250 per grid
Last Reviewed: 1988
Future Reviews: 2015
Notes:
Name: Continuation of an exploration agreement
Clause: 15. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered. Schedule I – Continuation of an exploration agreement as an exploration licence where the fees to enter into an exploration agreement as prescribed by the Canada Oil and Gas Interests
Regulations have not been paid.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Continuation of an exploration agreement - $250
Last Reviewed: 1988
Future Reviews: 2015
Notes:
Name: Application for a significant discovery licence or a production licence
Clause: 15. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Application for a significant discovery licence or a production licence - $10
Last Reviewed: 1988
Future Reviews: 2015
Notes:
Name: Extension by order, of the term of a production licence
Clause: 15. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Extension by order, of the term of a production licence $10
Last Reviewed: 1988
Future Reviews: 2015
Notes:
Name: Application for a subsurface storage licence
Clause: 15. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Application for a subsurface storage licence $250
Last Reviewed: 1988
Future Reviews: 2015
Notes:
User Fee: Territorial Quarrying
Fee Type: Regulatory
Fee-setting Authority: Territorial Lands Act and Mackenzie Valley Land Use Regulations
Date Last Modified: 2003
Performance Standards: The issuance of a quarrying permit leads to the granting of a Land Use Permit. As such, there is no time line set in regulations to process/issue/reject a quarrying permit application, however, there are internal procedural guidance documents.
Performance Results: Permits are issued once pre-conditions are met.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
0 | Note 1 | 2010-11 | 0 | Note 1 | |
2011-12 | 0 | Note 1 | |||
2012-13 | 0 | Note 1 |
Other Information:
Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development. The determination of a full cost estimate is not available at this time because of the
complexity of this process, both in terms of the nature of the activity as well as the number of groups. For Fiscal Year 2010-2011, further work is being undertaken to calculate these costs by studying the activity required to administer the user fees in order to better determine the full costs.
Name: Quarrying Lease
Clause: 6. (2) Every lease application shall be accompanied by the application fee set out in Schedule I and the rental for the first year of the lease at the rate set out in Schedule II.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Lease Application - $150
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is currently taking place for the Territorial Quarrying Regulations. Periodic changes will occur from time to time. The next review is scheduled for 2018.
Name: Assignment of Quarrying Lease
Clause: Schedule I
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Assignment of Lease - $50
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is currently taking place for the Territorial Quarrying Regulations. Periodic changes will occur from time to time. The next review is scheduled for 2018.
Name: Quarrying Permit
Clause: 12. (1) A territorial land agent, on receipt of the permit application fee set out in Schedule I and the applicable royalties payable under section 14, may issue a permit to the applicant authorizing the applicant to take the quantity of material specified in the permit from the lands described in the permit
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Permit Application $150
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is currently taking place for the Territorial Quarrying Regulations. Periodic changes will occur from time to time. The next review is scheduled for 2018.
Name: Copies of Quarrying Leases and Permits
Clause: Schedule I
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Copies of documents - $1.00 per page
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is currently taking place for the Territorial Quarrying Regulations. Periodic changes will occur from time to time. The next review is scheduled for
2018.
User Fee: Territorial Water
Fee Type: Regulatory
Fee-setting Authority: Northwest Territories Waters Act, Nunavut Waters and Nunavut Surface Rights Tribunal Act and Mackenzie Valley Resource Management Act
Date Last Modified: 1992, 2002 and 2003 respectively
Performance Standards: Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process. The management responsibilities lie with Institutions of Public Government that are established through land claims and legislation. Current service standards are set in existing legislation and regulation. Also, the Institutions of Public Government have internal procedural guidance documents.
Performance Results: All permits and letter patent were issued once all pre-conditions were met.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
16 | 7 | Note 1 | 2010-11 | 7 | Note 1 |
2011-12 | 7 | Note 1 | |||
2012-13 | 7 | Note 1 |
Other Information:
Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development. Given the complexity of the nature of the reviews, it is estimated that the base cost for the
management of the Institutions of Public Government responsible for water management is $350,000. Each public hearing associated to a water licence is estimated to cost between $100,000 and $300,000. The Water Regulations under the Nunavut Waters and Nunavut Surface Rights Tribunal Act are currently in the process of being written. Industry and other stakeholders have not yet been extensively
consulted. Changes to the fee structure are still under consideration.
Name: Water licence application, amendment, renewal, cancellation, assignment, and land expropriation
Clause: 7. The fee payable on the submission of an application for a licence or for the amendment, renewal, cancellation or assignment of a licence or of an application under section 31 of the Act is $30.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Licence Application, Amendment, Renewal, Cancellation, or Assignment - $30
Last Reviewed: 1992
Future Reviews: 2011-2012
Notes: As stated in NWT Water Board’s guidance material - a Type B licence approval that does not require a hearing requires approximately 6-8 months - There is no estimated timeline for Type A licence approvals. In the Mackenzie Valley Resource Management Act, a timeline is given for the Minister to approve a Type B Water Licence that required a Public Hearing or a
Type A Water Licence. The specific clauses state: 81. (2) The federal Minister shall, within thirty days after receiving a type A licence prepared by a board, notify the board whether or not the licence is approved and provide written reasons in the notification. (3) The federal Minister may extend the period of thirty days allowed by subsection (2) by not more than thirty
additional days.
Name: Water licence application, amendment, renewal, cancellation, assignment, and land expropriation
Clause: 7. The fee payable on the submission of an application for a licence or for the amendment, renewal, cancellation or assignment of a licence or of an application under section 31 of the Act is $30.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Licence Application, Amendment, Renewal, Cancellation, or Assignment - $30
Last Reviewed: 2002
Future Reviews: 2011-2012 depending on the introduction of the proposed Nunavut Water Regulations.
Notes: In the Nunavut Waters and Nunavut Surface Tribunal Act, a timeline is given for the Minister to approve a Type B Water Licence that required a Public Hearing or a Type A Water Licence. The specific clauses state: 56. (2) Within 45 days after the Minister receives a licence that has been issued, amended or renewed or a notice of cancellation of a
licence, the Minister shall make a decision on whether to approve the issuance, amendment, renewal or cancellation of the licence and, if the decision is not to approve, give written reasons for the decision.
(2.1) The Minister may extend the 45 days referred to in subsection (2) for a further consecutive forty five days, for a total of 90 days, by notifying the Board of the extension within the first 45 days.
User Fee: Territorial Coal
Fee Type: Regulatory
Fee-setting Authority: Territorial Lands Act
Date Last Modified: 2003
Performance Standards: Exploration permits are issued once consultations are complete. There are internal procedural guidance documents that establish suggested timelines for each step.
Performance Results: Permits are issued upon completion of consultations.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
0 | Note 1 | 2010-11 | 0 | Note 1 | |
2011-12 | 0 | Note 1 | |||
2012-13 | 0 | Note 1 |
Other Information:
Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development. Cost estimates are not applicable because there were no applications to review so no staff time
was devoted to the activity.
Name: Lease application
Clause: 12. (1) A person may apply for a lease by filing with the recorder an application in Form 1 of the schedule. (2) An application for a lease shall be accompanied by (a) a fee of $5; (b) a sketch of the location; and (c) the amount of the rental for the first year of the lease.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Lease Application - $5
Last Reviewed: 2003
Future Reviews: 2013 unless operational requirements require an earlier review.
Notes:
Name: Permit application
Clause: 23. (1) A person may apply for a permit by filing
with the recorder an application in Form 2 of the schedule. (2) Subject to section 24, each application for a permit shall be accompanied by, (a) a fee of $1; (b) a payment of estimated royalty on the quantity of coal to be mined under the permit; and (c) a sketch of the location.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Permit Application - $1
Last Reviewed: 2003
Future Reviews:
Notes:
Name: Exploration licence application
Clause: 37. Every application for a licence shall be accompanied by
(a) a description of the land;
(b) a fee of $10; and
(c) a deposit in the amount required by subsection
39(1) to secure expenditures on exploration during the first year the licence is in force.
Timeline: No Regulated Time Limit
Fee: Exploration licence application - $10
Last Reviewed: 2003
Future Reviews: 2013 unless operational requirements require an earlier review.
Notes:
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) s. 11(1)(a) |
1,500 | 1,405 | 774,470 | 2010-11 | 1,500 | 1,500 |
2011-12 | 1,500 | 1,750 | ||||
2012-13 | 1,500 | 2,000 | ||||
Sub-Total (O) s. 11(1)(b) |
3,000 | 8,490 | 774,470 | 2010-11 | 3,300 | 1,500 |
2011-12 | 3,600 | 1,750 | ||||
2012-13 | 3,900 | 2,000 | ||||
Total | 4,500 | 9,895 | 1,548,940 | 2010-11 | 4,800 | 3,000 |
2011-12 | 5,100 | 3,500 | ||||
2012-13 | 5,400 | 4,000 |
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) | 9,127 | 5,786 | Note 1 | 2010-11 | 9,046 | Note 1 |
2011-12 | 9,046 | Note 1 | ||||
2012-13 | 9,046 | Note 1 | ||||
Sub-Total (O) | - | - | - | 2010-11 | 9,046 | Note 1 |
2011-12 | 9,046 | Note 1 | ||||
2012-13 | 9,046 | Note 1 | ||||
Total | 9,127 | 5,786 | Note 1 | 2010-11 | 9,046 | Note 1 |
2011-12 | 9,046 | Note 1 | ||||
2012-13 | 9,046 | Note 1 |
Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development. The determination of a full cost estimate is not available at this time because of the complexity of this process, both in terms of the nature of the activity (e.g.: whether a water licence is a Type A licence requiring a public hearing versus a Type B water licence just requiring a review; a Type A Land Use Permit that requires an full environmental assessment versus a Type B Land Use Permit that just requires an screening) as well as the number of groups involved e.g.: Indian and Northern Affairs Canada for the processing of a Type B Land Use Permit or a full public hearing held by an Institution of Public Government as required by legislation that involves numerous participants). For Fiscal Year 2010-2011, further work is being undertaken to calculate these costs by studying the activity required to administer the user fees in order to better determine the full costs.
External Fee | Service Standard1 | Performance Results2 | Stakeholder Consultation |
---|---|---|---|
Fees charged for the processing of access requests filed under the ATIA | Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides fuller details. |
On-time responses provided in 90% of requests completed during fiscal year 2009–2010. | The service standard is established by the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
Northwest Territories and Nunavut Mining Regulations (NTNUMRs) | Current service standards are set in existing legislation and regulation: NTNUMR amendments | All applications processed within set time lines. | The Canada Mining Regulations (CMR) name was changed to Northwest Territories and Nunavut Mining Regulations in 2008. The regulations are currently in the process of modernization. The royalty sections of the NTNUMRs were amended in 1999, but the remainder of the regulations were left as they were written in 1977. The metric system is being introduced in this round of amendments, thereby changing the fee schedule to reflect the amounts required by hectares instead of acres. The mining industry and other stakeholders were consulted by various methods of consultation and no complaints about the changes were submitted. One new fee is being added to discourage nuisance protests against a claim. |
Territorial Land Use | Current service standards are set in existing legislation and regulation. | All permits were issued within the regulated time frame. | Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora. |
Territorial Lands | Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process. | All lease and letter patent were issued once all pre-conditions were met (e.g. environmental assessment decisions, lease negotiations). | Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora. |
Frontier Lands Registration | Standard requests to be processed within ten working days. Requests that require additional research will take additional time to be processed (requestor to be advised of the delay at the time the request is made). | All standard requests were processed within the established timeline. A number of request necessitated further research which resulted in additional processing time. | Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora. |
Territorial Quarrying | The issuance of a quarrying permit leads to the granting of a Land Use Permit. As such, there is no time line set in regulations to process/issue/reject a quarrying permit application. | Permits are issued once pre-conditions are met. | Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora. |
Territorial Water | Current service standards are set in existing legislation and regulation. Each Institution of Public Government responsible for the management of water resources has some kind of internal procedural guidance document. | All permits were issued within the regulated time frame. | Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora. |
Territorial Coal | Exploration permits are issued once consultations are complete. | Permits are issued upon completion of consultations. | Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora. |
Other Information: Although application fees are stable from one fiscal year to another, as requesters become more familiar with the ATIA, they learn to specify their requests enough to avoid paying search and photocopy fees. |
Note: Where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
User Fee: Fees charged for the processing of access requests filed under the ATIA
Fee Type: Regulatory
Fee-Setting Authority: ATIA
Date Last Modified: 1992
Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.
The Access to Information Act provides fuller details.
Performance Results: Statutory deadlines met 80% of the time.
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
4 | 2 | 2,161 | 2010–11 | 3 | 1,958 |
2011–12 | 3 | 1,958 | |||
2012–13 | 3 | 1,958 |
Other Information:
The Act states that all formal requests submitted must be accompanied by a $5.00 application fee that is to be payable to the Receiver General for Canada. All fees prescribed and received pursuant to the Act are returned to the Consolidated Revenue Fund.
All fees collected and waived under the Act are detailed in the Department’s annual report to Parliament on the ATIA.
User Fee: Canada Small Business Financing Act (CSBFA) — Loan and lease component (registration and administration fees)
Fee Type: Regulatory
Fee-Setting Authority: CSBFA
Date Last Modified: Fees were established for the CSBFA in April 1999, and for the Capital Leasing Pilot Project in April 2002.
Performance Standards: The following standards were set:
Performance Results: The following results were obtained:
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
52,225 | 54,453 | 5,065 | 2010–11 | 49,275 | 5,065 |
2011–12 | 50,910 | 5,065 | |||
2012–13 | 52,500 | 5,065 |
User Fee:Small Business Loans Act (SBLA) — Loans component (administration fees)
Fee Type: Regulatory
Fee-Setting Authority: SBLA
Date Last Modified: A 1.25% administration fee was established in 1995.
Performance Standards: The following standard was set:
Performance Results: The following results were obtained:
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
50 | 30 | Included with CSBFA — Loans component (registration and administration fees) | 2010–11 | 20 | 0 |
2011–12 | 0 | 0 | |||
2012–13 | 0 | 0 |
User Fee: Canada Small Business Financing Program
Total
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
52,275 | 54,483 | 5,065 | 2010–11 | 49,295 | 5,065 |
2011–12 | 50,910 | 5,065 | |||
2012–13 | 52,500 | 5,065 |
Other Information:
The “Actual Revenue” amounts represent the registration and administration fees of the loans and leases made.
“Full Cost” figures represent the operating cost of the Small Business Financing Directorate to administer the CSBF Program. Full Cost does not include expenses associated with claim payments made to financial institutions as a result of defaulted loans or leases. These expenses are covered in financial tables for “Details on Other Programs.”
“Estimated Full Cost” amounts for the planning years are uncertain at this point, given that Industry Canada is under a program review.
User Fee: Combined Merger Notification and Advance Ruling Certificate requests
Fee Type: Regulatory
Fee-Setting Authority: Department of Industry Act; Competition Bureau Fee and Service Standards Policy.
Date Last Modified: April 1, 2003
Performance Standards 1: Non-complex, 14 days
Performance Results 1: 93.64%
Performance Standards 2: Complex, 10 weeks
Performance Results 2: 88.8%
Performance Standards 3:Very complex, 5 months
Performance Results 3: 83.33%
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
1,650 | 1,500 | 15,375 | 2010–11 | 1,650 | 15,161 |
2011–12 | 1,650 | 15,161 | |||
2012–13 | 2,588 | 15,161 |
User Fee: Merger Notification
Fee Type: Regulatory
Fee-Setting Authority: Department of Industry Act; Competition Bureau Fee and Service Standards Policy
Date Last Modified: April 1, 2003
Performance Standards 1: See table above.
Performance Results 1: See table above.
Performance Standards 2: See table above.
Performance Results 2: See table above.
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
400 | 550 | 4,894 | 2010–11 | 400 | 3,249 |
2011–12 | 400 | 3,249 | |||
2012–13 | 1,294 | 6,807 |
User Fee: Advance Ruling Certificate requests
Fee Type: Other products and services
Fee-Setting Authority: Department of Industry Act; Competition Bureau Fee and Service Standards Policy
Date Last Modified: April 1, 2003
Performance Standards: See table above.
Performance Results: See table above.
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
8,000 | 8,100 | 2,252 | 2010–11 | 8,000 | 2,089 |
2011–12 | 8,000 | 2,089 | |||
2012–13 | 9,059 | 2,243 |
User Fee: Written opinions: The Commissioner may provide binding opinions on proposed business conduct.
Fee Type: Other products and services
Fee-Setting Authority: Department of Industry Act; Competition Bureau Fee and Service Standards Policy
Date Last Modified: April 1, 2003
Performance Standards 1: Service standards vary, ranging from 2 weeks to 10 weeks for different sections of the Competition Act (CA).
Performance Results 1: 53.8%
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
25 | 20 | 269 | 2010–11 | 25 | 234 |
2011–12 | 25 | 242 | |||
2012–13 | 73 | 396 |
User Fee: CA number: Provide a CA number for fabric tags
Fee Type: Other products and services
Fee-Setting Authority: Department of Industry Act
Date Last Modified: 1986
Performance Standards 1: Not applicable
Performance Results 1: Not applicable
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
90 | 92 | 209 | 2010–11 | 90 | 216 |
2011–12 | 90 | 224 | |||
2012–13 | 111 | 224 |
User Fee: Competition Bureau
Total
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
10,165 | 10,262 | 22,999 | 2010–11 | 10,165 | 20,948 |
2011–12 | 10,165 | 20,964 | |||
2012–13 | 13,125 | 24,831 |
Other Information: N/A
User Fee: Corporations Canada has several product offerings, including file articles of incorporation, letters patent, file articles of continuance, file statements of revocation of intent to dissolve, file annual returns and name searches.
Fee Type: Regulatory
Fee-Setting Authority: CBCA, Canada Corporations Act, Canada Cooperatives Act
Date Last Modified: No activity in 2009–10
Most recent consultations were undertaken in 2000–01, when Corporations Canada introduced a reduction in the incorporation fee and annual return fee.
Performance Standards 1: Internet:
CBCA incorporation applications received by 1 p.m. EST via e-commerce are processed by 5 p.m. EST.
Performance Results 1: 94.4% of CBCA incorporations received via e-commerce issued within standard.
Performance Standards 2: Visitors:
Clients who come to headquarters between 8:30 a.m. and 2:30 p.m. will receive one-hour, over-the-counter service.
Performance Results 2: 98.6% of requests (CBCA) for incorporations and restated articles issued within standard.
Performance Standards 3: Batches:
Batches of 5 or more articles are processed within the same day if received before 8 a.m.
Performance Results 3: 98.1% of requests issued within standard.
Performance Standards 4: CCA Part II incorporation applications are processed within 20 business days.
Performance Results 4: 89.0% of CCA Part II incorporations received by mail are issued within standard.
Performance Standards 5: CBCA annual returns are processed and available on the Corporations Canada website within 5 business days.
Performance Results 5: 99.6% of annual returns received by mail are available on the Corporations Canada website within standard.
Performance Standards 6: CCA-II annual summaries are processed and available on the Corporations Canada website within 20 business days.
Performance Results 6: 90.3% of annual summaries received by mail are available on the Corporations Canada website within standard.
Performance Standards 7: Amendments to articles of incorporation under the CBCA incorporation applications received by 1 p.m. EST via e-commerce are processed by 5 p.m. EST.
Performance Results 7: 95.3% of amendments to articles of incorporation under the CBCA incorporation received via e-commerce are issued within standard.
Performance Standards 8: Service standards are available on the Corporations Canada website.
Performance Results 8: N/A
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
10,800 | 11,121 | 12,950 | 2010–11 | 11,200 | 13,782 |
2011–12 | 11,300 | 13,782 | |||
2012–13 | 11,400 | 13,782 |
User Fee: Registration Fee
Fee Type: Regulatory
Fee-Setting Authority: Bankruptcy and Insolvency Act (BIA) and Rules
Date Last Modified: 2001
Performance Standards: Registration of new estates: 90% within 2 days
Performance Results: 99.97%
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
14,181 | 13,550 | 16,824 | 2010–11 | 14,091 | 17,830 |
2011–12 | 13,622 | 18,009 | |||
2012–13 | 13,618 | 17,934 |
User Fee: Superintendent Levy
Fee Type: Regulatory
Fee-Setting Authority: Bankruptcy and Insolvency Act (BIA) and Rules
Date Last Modified: 2001
Performance Standards: Letters of comment: Issued 90% of the time within 21 business days of receipt of the Statement of Affairs.
Performance Results: 88.78%
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
23,746 | 24,891 | 30,905 | 2010–11 | 26,649 | 33,720 |
2011–12 | 29,190 | 38,590 | |||
2012–13 | 30,526 | 40,202 |
User Fee: Name Search Fee*
Fee Type: Regulatory
Fee-Setting Authority: Bankruptcy and Insolvency Act (BIA) and Rules
Date Last Modified: 2001
Performance Standards: Faxes answered within 24 hours.
Performance Results: 100%
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
3,043 | 2,809 | 3,488 | 2010–11 | 2,800 | 3,543 |
2011–12 | 3,000 | 3,966 | |||
2012–13 | 3,000 | 3,951 |
User Fee: Trustee Licence Fee
Fee Type: Regulatory
Fee-Setting Authority: Bankruptcy and Insolvency Act (BIA) and Rules
Date Last Modified: 2001
Performance Standards: No standard.
Annual fee is paid by trustee in order to retain his/her licence. (The licence is annulled if the fee is not paid.) There is no performance standard on the action to renew or not renew the licence. The licence is renewed in OSB’s records when OSB receives the annual fee.
Performance Results: N/A
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
1,000 | 1,036 | 1,286 | 2010–11 | 1,045 | 1,322 |
2011–12 | 1,065 | 1,408 | |||
2012–13 | 1,085 | 1,429 |
User Fee: Office of the Superintendent of Bankruptcy
Total
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
41,970 | 42,286 | 52,502 | 2010–11 | 44,585 | 56,415 |
2011–12 | 46,877 | 61,973 | |||
2012–13 | 48,229 | 63,516 |
Other Information: N/A
* Includes other revenues of $68,812 in 2009–10 Actuals
User Fee: Measuring Device Approval and Measurement Standard Certification
Fee Type: Regulatory
Fee-Setting Authority: Weights and Measures Act, section 10(1)(q)
Date Last Modified: 1993
Performance Standards: Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets are available on the Measurement Canada website.
Certificate of Calibration is issued in 60 calendar days.
Performance Results: Measuring Device Approval — Performance standard met, on average, 77% of the time.
Measurement Standard Certification — Performance standard met 95% of the time.
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
200 | 280 | 1,103 | 2010–11 | 200 | 788 |
2011–12 | 200 | 788 | |||
2012–13 | 200 | 788 |
User Fee: Measuring Device Inspection
Fee Type: Regulatory
Fee-Setting Authority: Weights and Measures Act, section 10(1)(q)
Date Last Modified: 1993
Performance Standards: Inspection performed within 10 calendar days of request.
Performance Results: Performance standard met 83% of the time.
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
200 | 169 | 665 | 2010–11 | 200 | 788 |
2011–12 | 250 | 984 | |||
2012–13 | 250 | 984 |
User Fee: Electricity and Natural Gas Meter Approval and Measuring Apparatus Certification
Fee Type: Regulatory
Fee-Setting Authority: Electricity and Gas Inspection Act, section 28(1)(e)
Date Last Modified: 1995
Performance Standards: Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets are available on the Measurement Canada website.
Certificate of Calibration is issued in 60 calendar days.
Performance Results: Meter Approval — Performance Standard met 80% of the time.
Measuring Apparatus Certification — Performance Standard met 100% of the time.
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
200 | 223 | 878 | 2010–11 | 200 | 788 |
2011–12 | 180 | 709 | |||
2012–13 | 180 | 709 |
User Fee: Electricity and Natural Gas Meter Inspection
Fee Type: Regulatory
Fee-Setting Authority: Electricity and Gas Inspection Act, section 28(1)(e)
Date Last Modified: 1995
Performance Standards: Inspection performed within 10 calendar days of request.
Performance Results: Performance standard met, on average, 83% of the time.
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
85 | 112 | 441 | 2010–11 | 85 | 335 |
2011–12 | 60 | 236 | |||
2012–13 | 60 | 236 |
User Fee: Electricity and Gas Accreditation (Initial and Renewal)
Fee Type: Regulatory
Fee-Setting Authority: Electricity and Gas Inspection Act, section 28(1)(e)
Date Last Modified: 1995
Performance Standards: Accreditation is granted within 1 month of an audit that demonstrates the applicant has met all requirements.
Performance Results: Performance standard met 100% of time.
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
115 | 57 | 224 | 2010–11 | 115 | 453 |
2011–12 | 110 | 433 | |||
2012–13 | 110 | 433 |
User Fee: Measurement Canada
Total
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
800 | 841 | 3,312 | 2010–11 | 800 | 3,150 |
2011–12 | 800 | 3,150 | |||
2012–13 | 800 | 3,150 |
Other Information: N/A
User Fee: Fixed and Broadcast Satellite Licences
Fee Type: Regulatory
Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1
Date Last Modified: Industry Canada will be conducting a public consultation in the first quarter of 2011 to establish new spectrum fees.
Performance Standards: Not applicable
Performance Results: Not applicable
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
Not applicable | Not applicable | Not applicable | 2010–11 | SITT is moving away from a radio apparatus licence regime to a spectrum licence regime with applicable fees. Therefore, there are no forecasts available at this point. | |
2011–12 | |||||
2012–13 |
Other Information: In preparation for the public consultation planned for Q1 2011, a study has been commissioned to assess the market value of the satellite spectrum. The report for this study is due on July 29, 2010.
User Fee: PCS / Cellular Fees
Fee Type: Regulatory
Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1
Date Last Modified: The first phase of the consultation process has been delayed and is expected to be initiated in 2010–11.
Performance Standards: The first phase of the consultation process has been delayed and is expected to be initiated in 2010–11.
Performance Results: The first phase of the consultation process has been delayed and is expected to be initiated in 2010–11.
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
The first phase of the consultation process has been delayed and is expected to be initiated in 2010–11. | 2010–11 | The first phase of the consultation process has been delayed and is expected to be initiated in 2010-11. | |||
2011–12 | |||||
2012–13 |
Other Information: Amended fees will apply to long-term licences coming up for renewal as well as existing licences with annual fees. For additional fee-related information go to Spectrum Management and Telecommunications — Licence Fees.
User Fee: Spectrum Licence Fees for Narrowband Multipoint Communication Systems (N-MCS)
Fee Type: Regulatory
Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1
Date Last Modified: The process for the fee amendment is being stopped and will now be included in the broader fee review that is being undertaken following one of the recommendations made in the Office of the Auditor General’s report of May 2008 that IC review its spectrum fees.
Performance Standards: The process for the fee amendment is being stopped and will now be included in the broader fee review that is being undertaken following one of the recommendations made in the Office of the Auditor General’s report of May 2008 that IC review its spectrum fees.
Performance Results: The process for the fee amendment is being stopped and will now be included in the broader fee review that is being undertaken following one of the recommendations made in the Office of the Auditor General’s report of May 2008 that IC review its spectrum fees.
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
The process for the fee amendment is being stopped and will now be included in the broader fee review that is being undertaken following one of the recommendations made in the Office of the Auditor General’s report of May 2008 that IC review its spectrum fees. | 2010–11 | The process for the fee amendment is being stopped and will now be included in the broader fee review that is being undertaken following one of the recommendations made in the Office of the Auditor General’s report of May 2008 that IC review its spectrum fees. | |||
2011–12 | |||||
2012–13 |
Other Information: Narrowband Multipoint Communication Systems (N-MCS), which are not otherwise licence exempt, will receive spectrum licences regardless of their intended frequency band of operation. This new regime will replace licensing approaches currently used for N-MCS systems.
For additional fee-related information go to Spectrum Management and Telecommunications — Licence Fees.
User Fee: Spectrum Licence Fees for Wireless Broadband Services (WBS) in the Band 3650–3700 MHz
Fee Type: Regulatory
Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1
Date Last Modified: The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2010–11.
Performance Standards: The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2010–11.
Performance Results: The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2010–11.
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2010–11. | 2010–11 | The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2010–11. | |||
2011–12 | |||||
2012–13 |
Other Information: N/A
User Fee: Spectrum Licence Renewal Fees for 2400, 2800 and 3800 GHz Wireless Broadband Communications
Fee Type: Regulatory
Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1
Date Last Modified: The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2010–11.
Performance Standards: The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2010–11.
Performance Results: The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2010–11.
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2010–11. | 2010–11 | The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2010–11. | |||
2011–12 | |||||
2012–13 |
Other Information: N/A
User Fee: Fixed Parameter Radio Stations
Fee Type: Regulatory
Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1
Date Last Modified: Radio Authorization fees: 2000
Performance Standards:
Performance Results:
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
Not available for this fee Estimated Full Cost is not available for this fee |
|
Not available for this fee. | 2010–11 | Not available | |
2011–12 | |||||
2012–13 |
User Fee: Mobile Radio Stations
Fee Type: Regulatory
Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1
Date Last Modified: Radio Authorization fees: 2000
Performance Standards: Processing time of 7 weeks (35 business days) per transaction when international coordination is not required and 13 weeks (65 business days) when international coordination is required.
Performance Results:
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
Not available |
|
Not available | 2010–11 | Not available | |
2011–12 | |||||
2012–13 |
User Fee: Microwave Stations
Fee Type: Regulatory
Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1
Date Last Modified: Radio Authorization fees: 2000
Performance Standards:
Performance Results:
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
Not available |
|
Not available | 2010–11 | Not available | |
2011–12 | |||||
2012–13 |
User Fee: Earth (Stations)
Fee Type: Regulatory
Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1
Date Last Modified: Radio Authorization fees: 2000
Performance Standards: Processing time of 7 weeks (35 business days) per transaction.
Performance Results: Service standard was met at 99.8% of the time. Licences issued: 1,312
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
Not available | 96.5 | Not available | 2010–11 | Not available | |
2011–12 | |||||
2012–13 |
User Fee: Space (Stations)
Fee Type: Regulatory
Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1
Date Last Modified: Radio Authorization fees: 2000
Performance Standards: Not subject to performance standard
Performance Results: Not applicable
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
Not available | 1, 677.1 | Not available | 2010–11 | Not available | |
2011–12 | |||||
2012–13 |
User Fee: Renewals:
Fee Type: Regulatory
Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1
Date Last Modified: Radio Authorization fees: 2000
Performance Standards: Not subject to performance standard
Performance Results: Not applicable
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
Not available |
|
Not available | 2010–11 | Not available | |
2011–12 | |||||
2012–13 |
User Fee: RADIOCOM
Total
Fee Type: Refer to tables above for specific user fees.
Fee-Setting Authority: Refer to tables above for specific user fees.
Date Last Modified: Refer to tables above for specific user fees.
Performance Standards: Refer to tables above for specific user fees.
Performance Results: Refer to tables above for specific user fees.
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
222,000 | 233,796 | 108,933 | 2010–11 | 230,000 | 98,733 |
2011–12 | 230,000 | 98,733 | |||
2012–13 | 230,000 | 98,733 |
Other Information: N/A
User Fee: Radio and Terminal Equipment Approval – Registration Fee
Fee Type: Regulatory
Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1
Date Last Modified: September 10, 2007
Performance Standards: Processing time per transaction: 2 business days
Performance Results: 100%
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
Not available | 248 | Not available | 2010–11 | Not available | |
2011–12 | |||||
2012–13 |
User Fee: Radio and Terminal Equipment Approval – Listing Fee
Fee Type: Regulatory
Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1
Date Last Modified: September 10, 2007
Performance Standards: Processing time per transaction: 2 business days
Performance Results: 100%
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
Not available | 252 | Not available | 2010–11 | Not available | |
2011–12 | |||||
2012–13 |
User Fee: Radio and Terminal Equipment Approval – Assessment Fee
Fee Type: Regulatory
Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1
Date Last Modified: September 10, 2007
Performance Standards: Processing time per transaction: 14 business days
Performance Results: 98%
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
Not available | 72 | Not available | 2010–11 | Not available | |
2011–12 | |||||
2012–13 |
User Fee: Radio and Terminal Equipment Approval – Technical Expertise Fee
Fee Type: Regulatory
Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1
Date Last Modified: September 10, 2007
Performance Standards: Processing time per transaction: Case-by-case basis
Performance Results: N/A
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
Not available | 19 | Not available | 2010–11 | Not available | |
2011–12 | |||||
2012–13 |
User Fee: Radio and Terminal Equipment Approval
Total
Fee Type: Please refer to tables above for specific user fees.
Fee-Setting Authority: Please refer to tables above for specific user fees.
Date Last Modified: Please refer to tables above for specific user fees.
Performance Standards: Please refer to tables above for specific user fees.
Performance Results: These results are reported on individually.
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
650 | 591 | 1,245 | 2010–11 | 600 | 1,245 |
2011–12 | 600 | 1,245 | |||
2012–13 | 600 | 1,245 |
User Fee: RADIOCOM and Radio and Terminal Equipment Approval
Total
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
222,650 | 234,387 | 110,179 | 2010–11 | 230,600 | 99,978 |
2011–12 | 230,600 | 99,978 | |||
2012–13 | 230,600 | 99,978 |
Other Information: N/A
User Fee: Canadian Intellectual Property Office
Fee Type: Regulatory
Fee-Setting Authority: Financial Administration Act, Patent Act, Trade-marks Act, Copyright Act, Industrial Design Act, Integrated Circuit Topography Act, Department of Industry Act
Date Last Modified: June 2, 2007
Performance Standards:
Performance Results: See CPO Client Service Standards.
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
151,708 | 149,448 | 142,272 | 2010–11 | 142,704 | 148,255 |
2011–12 | 142,165 | 151,889 | |||
2012–13 | 146,779 | 155,723 |
Other Information: N/A
2009–10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (excluding CIPO) | 338,664 | 351,304 | 209,168 | 2010–11 | 346,648 | 201,298 |
2011–12 | 350,655 | 206,871 | ||||
2012–13 | 356,657 | 212,281 | ||||
Sub-Total (including CIPO) | 151,708 | 149,448 | 142,272 | 2010–11 | 142,704 | 148,255 |
2011–12 | 142,165 | 151,889 | ||||
2012–13 | 146,779 | 155,723 | ||||
Total | 490,372 | 500,752 | 351,440 | 2010–11 | 489,352 | 349,553 |
2011–12 | 492,820 | 358,760 | ||||
2012–13 | 503,436 | 368,004 |
External Fee | Service Standard | Performance Result | Stakeholder Consultation |
---|---|---|---|
Fees charged for the processing of access requests filed under the ATIA. |
Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. ATIA provides fuller details. |
Statutory deadlines met 80% of the time. | This service standard is established under the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments done in 1986 and 1992. |
CSBFA Loans component (registration and administration fees) |
The following standards were set:
|
The following results were obtained:
|
Discussions with participating lenders indicate general satisfaction with performance results. Annual meetings with key lenders will continue to include discussions on stakeholder satisfaction with service standards and results. |
Capital lease component (administration fees) | |||
SBLA Loans component (administration fees) |
The following standard was set:
|
The following results were obtained:
|
Discussions with participating lenders indicate general satisfaction with performance results. Annual meetings with key lenders will continue to include discussions on stakeholder satisfaction with service standards and results. |
CIPO grants or registers ownership for 5 types of intellectual property: patents, trademarks, copyright, industrial designs and integrated circuit topographies | See CIPO Client Standards for 2009–2010. | ||
Corporations Canada has several product offerings, including file articles of incorporation, letters patent, file statements of revocation of intent to dissolve, file annual returns and name searches. |
Incorporations under the CBCA: Internet:
|
94.4% of CBCA incorporation received via e-commerce issued within standard. |
Once a year, Corporations Canada organizes information sessions in various cities across Canada. Corporations Canada also has a visit program with key clients in order to get continuous feedback for potential improvements of our products and services. |
Visitors:
|
98.6% of requests (CBCA incorporation and restated articles) issued within standard. | ||
Batches:
|
98.1% of requests (CBCA incorporation and restated articles) issued within standard. | ||
Incorporations under the CCA Part II: CCA Part II incorporation applications are processed within 20 business days. |
89.0% of CCA Part II incorporation applications received by mail are issued within standard. | ||
Annual returns under CBCA: CBCA annual returns are processed and available on the Corporations Canada website within 5 business days. |
99.6% of annual returns received by mail are available on the Corporations Canada website within standard. | ||
Annual summaries under CCA: CCA-II annual summaries are processed and available on the Corporations Canada website within 20 business days. |
90.3% of annual summaries received by mail are available on the Corporations Canada website within standard. | ||
Amendments under the CBCA incorporation: Applications received by 1 p.m. EST via e-commerce should be processed by 5 p.m. EST. |
95.3% of amendments under the CBCA incorporation received via e-commerce issued within standard. | ||
Other services such as revival, certificate, copies | Service standards are available on the Corporations Canada website. | ||
Office of the Superintendent of Bankruptcy — Registration Fee | Registration of new estates: 90% of the time within 2 days | 99.97% | 2001 |
Office of the Superintendent of Bankruptcy — Superintendent Levy | Letters of comment: Issued 90% of the time within 21 business days of receipt of the Statement of Affairs | 88.78% | 2001 |
Office of the Superintendent of Bankruptcy — Name Search Fee | Faxes answered within 24 hours | 100% | 2001 |
Office of the Superintendent of Bankruptcy — Trustee Licence Fee | No standard. Annual fee is paid by trustee in order to retain his/her licence. The licence is annulled if the fee is not paid. | N/A | 2001 |
Measuring Device Approval and Measurement Standard Certification |
Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets published on the Measurement Canada website. Certificate of Calibration is issued in 60 calendar days. |
Measuring Device Approval: Performance standard met, on average, 77% of the time. Measurement Standard Certification: Performance standard met, on average, 95% of the time. |
Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance. Approval service standards were amended in 2008–09 to address varying complexities of approval submissions. |
Measuring Device Inspection | Inspection performed within 10 calendar days of request | Performance standard met, on average, 83% of the time. | Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance. |
Electricity and Natural Gas Meter Approval and Measuring Apparatus Certification |
Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets published on the Measurement Canada website. Certificate of Calibration is issued in 60 calendar days. |
Meter Approval: Performance standard met, on average, 80% of the time. Measuring Apparatus Certification: Performance standard met 100% of the time. |
Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance. Approval service standards were amended in 2008–09 to address varying complexities of approval submissions. |
Electricity and Natural Gas Meter Inspection | Inspection performed within 10 calendar days of request. | Performance standard met, on average, 83% of the time. | Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance. |
Electricity and Gas Accreditation (Initial and Renewal) | Accreditation is granted 1 month of an audit that demonstrates the applicant has met all requirements. | Performance standard met 100% of the time. | Clients are provided with the opportunity to express their views through an online service feedback form and as part of regular performance audits. |
Fixed Parameter Radio Stations | Processing time of 3 weeks (15 business days) per transaction | Service standard met 98.4% of time. | Stakeholder consultation takes place when any new fee is introduced or amended as per the requirements of the User Fees Act. |
Mobile Radio Stations | Processing time of 7 weeks per transaction (35 business days) when international coordination is not required and 13 weeks (75 business days) when international coordination is required. | Service standard met 96.7% of time. | |
Microwave Stations | Processing time of 4 weeks (20 business days) per transaction when international coordination is not required and 10 weeks (50 business days) when international coordination is required. | Service standard met 92.5% of time. | |
Earth Stations | Processing time of 7 weeks (35 business days) per transaction. | Service standard met 99.8% of time. | |
Other Information: The Access to Information Act permits the waiving of fees when deemed to be in the public interest and if under $25. A total of $1,680 in fees were collected during the reporting period. In accordance with government policy, it is the Department’s practice to waive fees where the total owing per request amounts to less than $25. Fees waived during 2009–10 represented $3,051. There continues to be a significant increase in the number of times fees are waived due to the ongoing use of an electronic disclosure service. In order to reduce costs and increase efficiency, released documents are provided on CD-ROM, which means no reproduction fees are charged to the applicant. Following the recommendations made in the Office of the Auditor General (OAG) annual report released in May 2008 (Chapter 1, Management of Fees in Selected Departments and Agencies), IC has agreed to take the necessary steps to address the concerns raised with regard to improving the way it currently reports on its radio and spectrum licence fees. As of 2008–09, the User Fees table of the DPR provides revenues associated with new and amended licences only and are linked to the appropriate services standards. All other revenues from auctions ($588,836,358 amortized) and the renewal of radio and spectrum licences ($224,114,960) will be reported in the non-respendable section of the DPR in addition to the revenues reflected the User Fees table. |
User Fee: Copies of textual documents and microforms, 105-mm microfiches of maps and architectural drawings, documents and archival records created in electronic formats by LAC staff
Fee Type: (O)
Fee-setting Authority: The Department of Canadian Heritage Act, sections 8 to 12
Date Last Modified: Published in Canada Gazette, Part 1, August 6, 2005
Performance Standards: Regular orders are processed within 30 days of receipt. For rush service, see Section C.
Performance Results: The processing standard of 30 days has been met at 95.9%. The processing standard for the rush service has been met at 94.75%.
2009—2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$392.9 | $271.6 | $2,127.4 | 2010—2011 | $394.3 | $2,180.5 |
2011—2012 | $394.3 | $2,235.2 | |||
2012—2013 | $394.3 | $2,290.9 |
C. Other Information:
The website www.collectionscanada.gc.ca/archivianet/index-e.html contains more information regarding our services, prices and performance standards.
Copies of textual documents and microforms by LAC staff | Copies of 105-mm microfiches, maps and architectural drawings produced by LAC staff | ||||
---|---|---|---|---|---|
Please note that written requests cannot be processed in less than 5 working days due to the following factors: registration of requests; delay of 24 hours for delivery of documents from off-site storage; identification of requested documents by staff; special handling of archival documents. Processing times apply once orders have been received in our services. |
Please note that written requests cannot be processed in less than 7 working days due to the following factors: registration of requests; delay of 24 hours for delivery of documents from off-site storage; identification of requested documents by staff. Processing times apply once orders have been received in our services. |
||||
Number of copies | Response time | Number of copies | Response time | ||
In-person request | Written request | In-person request | Written request | ||
100 | Maximum of 100 copies per 24 hours | 5 working days | 50 | Maximum of 50 copies per 24 hours | 7 working days |
500 to 999 | 5 working days | 7 working days | 250 to 499 | 5 to 10 working days | 7 to 10 working days |
1,000 to 1,999 | 10 working days | 500 to 749 | 10 to 15 working days | ||
2,000 to 2,999 | 15 working days | 750 to 999 | 15 to 20 working days | ||
3,000 to 3,999 | 20 working days | 1,000 to 1,249 | 20 to 25 working days | ||
4,000 to 4,999 | 25 working days | 1,250 to 1,500 | 25 to 30 working days | ||
5,000 to 6,000 | 30 working days |
User Fee: Copies of documents on microform produced by clients themselves
Fee Type: (O)
Fee-setting Authority: The Department of Canadian Heritage Act, sections 8 to 12
Date Last Modified: Published in Canada Gazette, Part 1, August 6, 2005
Performance Standards: Client Self-Service
Performance Results: Clients serve themselves. They pick up the microforms from the shelf and make their own copies.
2009—2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$60.5 | $30.9 | $88.0 | 2010—2011 | $52.7 | $90.2 |
2011—2012 | $52.7 | $92.5 | |||
2012—2013 | $52.7 | $94.8 |
User Fee: Service fee for reproduction of documents produced by private sector suppliers
Fee Type: (O)
Fee-setting Authority: The Department of Canadian Heritage Act, sections 8 to 12
Date Last Modified: Published in Canada Gazette, Part 1, August 6, 2005
Performance Standards: Upon receipt of request: For copied material, approximately 6 weeks; for uncopied material, approximately 10 to 12 weeks
Performance Results: The processing standard of 6 weeks for copied material has been met at 100%.
2009—2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$54.2 | $41.4 | $635.5 | 2010—2011 | $56.0 | $669.9 |
2011—2012 | $56.0 | $686.6 | |||
2012—2013 | $56.0 | $703.8 |
User Fee: Postage and handling
Fee Type: (O)
Fee-setting Authority: The Department of Canadian Heritage Act, sections 8 to 12
Date Last Modified: Published in Canada Gazette, Part 1, August 6, 2005
Performance Standards: Not applicable
Performance Results: Not applicable
2009—2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$33.8 | $26.0 | $51.5 | 2010—2011 | $36.8 | $52.8 |
2011—2012 | $36.8 | $54.0 | |||
2012—2013 | $36.8 | $55.5 |
User Fee: Fees charged for the processing of access requests filed under the Access to Information Ac
Fee Type: : (O)
Fee-setting Authority: Access to Information Act
Date Last Modified: 2007 (as a result of amendments to the Federal Accountability Act)
Performance Standards: 30 days, or within allowable time extensions
Performance Results: Access to Information Act: 96% of the formal requests were completed on time; Privacy Act: 100% of the formal requests were completed on time.
2009—2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$8.6 | $8.2 | $4,903.5 | 2010—2011 | $10.2 | $5,026.1 |
2011—2012 | $10.2 | $5,151.7 | |||
2012—2013 | $10.2 | $5,280.4 |
2009—2010 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) | 2010—2011 | |||||
2011—2012 | ||||||
2012—2013 | ||||||
Sub-Total (O) | $550.0 | $378.1 | $7,824.0 | 2010—2011 | $550.0 | $8,019.5 |
2011—2012 | $550.0 | $8,220.0 | ||||
2012—2013 | $550.0 | $8,425.4 | ||||
Total | $550.0 | $378.1 | $7,824.0 | 2010—2011 | $550.0 | $8,019.5 |
2011—2012 | $550.0 | $8,220.0 | ||||
2012—2013 | $550.0 | $8,425.4 |
External Fee | Service Standard | Performance Result | Stakeholder Consultation |
---|---|---|---|
Copies of textual documents and microforms, 105-mm microfiches of maps and architectural drawings, documents and archival records created in electronic formats by LAC staff | Regular orders are processed within 30 days of receipt. For rush service, see Table 6-A, Section C. | The processing standard of 30 days has been met at 95.9%. The processing standard for the rush service has been met at 94.75%. | During 2009—2010, stakeholder consultations were conducted with clients using the copying services at a distance and in person. 86.5% of clients using at-a-distance service were satisfied. 88.4% of clients using in-person service were satisfied. |
Copies of documents on microform produced by clients themselves | n/a | Clients serve themselves. They pick up the microforms from the shelf and make their own copies. | |
Service fee for reproduction of documents produced by private sector suppliers | Upon receipt of request: for copied material, approx. 6 weeks; for uncopied material, approx. 10 to 12 weeks. | The processing standard of 6 weeks for copied material has been met at 100%. The processing standard of 10 to 12 weeks for uncopied material has been met at 100% |
During 2009—2010, stakeholder consultations were conducted with clients using the copying services at a distance and in person. 86.5% of clients using at-a-distance service were satisfied. 88.4% of clients using in-person service were satisfied. |
It has been determined that NEB’s regulatory revenues collected through a process prescribed in the NEB Cost Recovery Regulations are not subject to the User Fees Act (UFA). The only fees that the NEB currently collects subject to the reporting requirements of the UFA relate to the issuance of operating licenses under the Canada Oil and Gas Operations Act and the processing of access requests filed under the Access to Information Act.
Table 2-A: User Fees: Energy Regulation – Canada Oil and Gas Operations Act
User Fee: Fees charged for the issuance of operating licenses under the Canada Oil and Gas Operations Act (COGO Act). Performance Standards: Performance Results: Geological and geophysical applications: 7 received: 100% of decisions rendered within 30 days |
||||||
2009–10 | Planning Years | |||||
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
$1,000 | $675.00 | $5,527,557 | 2010–11 | $1,000 | $5,222,126 | |
2011–12 | $1,000 | $5,004,900 | ||||
2012–13 | $1,000 | $4,744,228 | ||||
Note: Under the COGO Act, the NEB regulates oil and gas activities on Frontier lands not subject to a federal/provincial accord. |
Table 2-B: User Fees: Access to Information Act
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA). Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. Performance Results: 8 completed in 2009-10. 8 received during reporting period and 4 requests carried forward from the previous period. 4 requests carried forward into 2010-11. 7 requests (88%) completed in 30 days or notice of extension sent within 30 days, 1 request completed in 31-60 days. |
||||||
2009–10 | Planning Years | |||||
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
$100 | $10 | $17,469 | 2010–11 | $1,000 | $17,500 | |
2011–12 | $1,000 | $17,500 | ||||
2012–13 | $1,000 | $17,500 |
Table 2-C: User Fees Totals
2009–10 | Planning Years | ||||||
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | ||
Sub-Total (R) | $1,000 | $675 | $5,527,557 | 2010–11 | $1,000 | $5,222,126 | |
2011–12 | $1,000 | $5,004,900 | |||||
2012–13 | $1,000 | $4,744,228 | |||||
Sub-Total (O) | $100 | $10 | $17,469 | 2010–11 | $1,000 | $17,500 | |
2011–12 | $1,000 | $17,500 | |||||
2012–13 | $1,000 | $17,500 | |||||
Total | $1,100 | $685 | $5,545,026 | 2010–11 | $2,000 | $5,239,626 | |
2011–12 | $2,000 | $5,022,400 | |||||
2012–13 | $2,000 | $4,761,728 |
Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
Table 2-D: External Fees
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Fees charged for the issuance of operating licenses under the Canada Oil and Gas Operations Act (COGO Act) |
Well drilling applications Decisions rendered within 21 calendar days of receiving a complete application Geological and geophysical applications Decisions rendered within 30 calendar days of receiving a complete application |
Well drilling applications 22 received: 100% of decisions rendered within 21 calendar days Geological and geophysical applications 7 received: 100% of decisions rendered within 30 days |
The NEB’s COGO Act service standards are reviewed with stakeholders on an opportunity basis at meetings with companies, organizations (such as the Canadian Association of Petroleum Producers), and at other venues (such as the Annual Oil and Gas Forum). |
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) | Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. | 8 completed in 2009-10. 8 received during reporting period and 4 requests carried forward from the previous period. 4 requests carried forward into 2010-11. 7 requests (88%) completed in 30 days or notice of extension sent within 30 days, 1 request completed in 31-60 days. | This service standard is established by the ATIA and its regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
As established pursuant to the Policy on Service Standards for External Fees:
Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.
User Fee: | Pardons User fee ($50.00) |
---|---|
Fee Type: | Other Products and Services |
Fee-Setting Authority: | Treasury Board Decision #822475 (1995) #826954 (1999) |
Date Last Modified: | Fee introduced 1995, modified in 1999 |
Performance Standards: | Under development |
Performance Standards: | To be determined (TBD) |
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated |
1,286 | 1,263 | TBD | 2010-11 | TBD | TBD |
2011-12 | TBD | TBD | |||
2012-13 | TBD | TBD |
User Fee: | Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) |
---|---|
Fee Type: | Regulatory Service |
Fee-Setting Authority: | Access to Information Act |
Date Last Modified: | 1992 |
Performance Standards: | Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://lois.justice.gc.ca/en/A-1/. |
Performance Standards: | Response times 100% within Performance Standard: Access to Information Act Total 19 requests: within 30 days = 14 requests; 31-60 days = 5 requests; 61-120 days = 0 request; over 121 days = 0 request. Privacy Act Total 479 requests: within 30 days = 361 requests; 31-60 days = 97 requests; 61-120 days = 21 requests; over 121 days = 0 request. |
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated |
0 | 0* | 310 | 2010-11 | 0 | 310 |
2011-12 | 0 | 310 | |||
2012-13 | 0 | 310 | |||
Other Information: * Total user fees collected during the fiscal year was $80.00 |
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated | |
Sub-Total | 1,286 | 1,263 | TBD | 2010-11 | TBD | TBD |
2011-12 | TBD | TBD | ||||
2012-13 | TBD | TBD | ||||
Sub-Total | 0 | 0* | 310 | 2010-11 | 0 | 310 |
2011-12 | 0 | 310 | ||||
2012-13 | 0 | 310 | ||||
Total | 1,286 | 1,263 | TBD | 2010-11 | 0 | 310 |
2011-12 | 0 | 310 | ||||
2012-13 | 0 | 310 |
Policy on Service Standards for External Fees
External Fee | Service Standard | Performance Result | Stakeholder Consultation |
---|---|---|---|
Pardons User fee ($50.00) | Under development | Nil | Nil |
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) | Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://lois.justice.gc.ca/en/A-1/. |
Response times 100% within Performance Standard. Access to Information Act Privacy Act |
The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
Fee Type: Other products and services
Fee-setting Authority: Access to Information Act (ATIA)
Date Last Modified: 1992
Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.
Performance Results: NRC received 23 access to information requests; 32 consultations from other government departments.
NRC routinely waives fees in accordance with TBS guidelines.
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
500 | 125 | 203,400 | 2010-2011 | 500 | 250,000 |
2011-2012 | 500 | 250,000 | |||
2012-2013 | 500 | 250,000 |
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Certified Reference Materials Program (NRC-INMS) | 3 business days turnaround time between reception of order and shipping of order | Of the 616 orders received this fiscal year, 74.5% met the 3-day standard. | Only 1 of 616 customers responded to NRC's survey. The response was "very satisfied." The low response rate was taken as a indicative of general satisfaction with the Program. All comments and complaints with possible action items were reviewed. |
Fees charged for Canada Institute for Scientific and Technical Information (NRC-CISTI) Document Delivery | NRC offered three levels of document delivery services. Urgent orders were guaranteed delivery within 2 hours. Direct service orders were filled within 24 hours. Extended service had no deadlines since suppliers from around the world were used to supply documents. | Overall, the document delivery services had a fill rate of 87% with a low reported problems rate of 3.1%. The Urgent service guaranteed delivery time was met for over 99% of orders. | The document delivery service was scheduled to be discontinued in 2010 so no stakeholder consultation was done. Service standards remained the same as in previous years. |
Sale of National Code Documents and other documents | Orders processed (shipped) 1-14 days after receipt of all required information. | 93.1% of orders processed within 1-14 days. | 99.7% satisfaction; in 4556 orders, 6 orders required further follow-up in response to a concern or complaint, all resolved to clients' satisfaction. |
Fee Category: Explosives licence and inspection fees.
Fee Type: Regulatory
Fee-setting Authority: Explosives Act
Date Last Modified: 2009
Performance Standards: 95% of the time, initial factory applications will be completed within 60 days of receipt of completed documentation; renewals and all other authorizations will be processed within 30 days of a complete request.
Performance Results: Licensing turnaround times have been acceptable to stakeholders. Results indicate the performance standards were met or exceeded 95% of the time.
2009-2010 | 2010-2011 | 2011-2012 | 2012-2013 | |
---|---|---|---|---|
Forecast Revenue | 2200 | 1889 | 1889 | 1889 |
Actual Revenue | 2174 | Not Applicable | Not Applicable | Not Applicable |
Estimated Full Cost | 4636* | 4767* | 4900* | 5037* |
*excluding PSAT
Fee Type: Optional
Fee-setting Authority: Resources and Technical Surveys Act
Date Last Modified: 2004
Performance Standards: For provision of accurate location and magnitude of strong earthquakes in Canada, turnaround time is normally within 2 hours during working hours and within 4 hours outside of working hours. Preliminary confirmation is normally available to clients within 15 minutes during normal working hours and on our Web site.
For all other requests for standard seismic data, turnaround time is within five working days. Complex requests are negotiated with the client.
Performance Results: Service standards are reviewed annually (inquiries are recorded) - results indicate greater than 95% compliance with standards.
2009-2010 | 2010-2011 | 2011-2012 | 2012-2013 | |
---|---|---|---|---|
Forecast Revenue | 700 | 700 | 700 | 700 |
Actual Revenue | 992 | Not Applicable | Not Applicable | Not Applicable |
Estimated Full Cost | 700 | 700 | 700 | 700 |
Fee Type: Optional
Fee-setting Authority: Resources and Technical Surveys Act, Canada Land Surveys Act
Date Last Modified: 2004
Performance Standards: National Topographic System and Atlas of Canada maps - NRCan sells maps on a wholesale basis from the Canada Map Office to a limited distribution network, and service standards reflect this.
Response time for information requests is two working days. Order processing time: the CMO will strive to fill orders received from the RDC within five (5) working days (excluding Saturdays, Sundays and statutory holidays in the Province of Ontario), upon approved credit and provided account is in good standing. Hours of operation, 08:30 - 16:30 EST.Performance Results: The service standard of five working days is met 95% or the time. The Centre for Topographic Information of the Mapping Services Branch is certified ISO 9001:2000, hence undergoes regular management review of quality objectives, discrepancy reporting processes, and client consultation. Performance issues are addressed through ISO Quality Objectives which are updated each year to address issues that may arise.
Aggregate annual data is available on request.
2009-2010 | 2010-2011 | 2011-2012 | 2012-2013 | |
---|---|---|---|---|
Forecast Revenue | 250 | 100 | 100 | 100 |
Actual Revenue | 105 | Not Applicable | Not Applicable | Not Applicable |
Estimated Full Cost | 105 | 100 | 100 | 100 |
Fee Category: ISO non-destructive testing
Fee Type: Optional
Fee-setting Authority: Resources and Technical Surveys Act
Date Last Modified: 2002
Performance Standards: Two weeks for processing of a candidate's application form. This period is advertised on application forms 'Instructions for Candidates' available in hard copy or electronically from the NDT Web site. All candidates have this information before applying. *Note: Assessment of foreign applications or unusual training/experience situations may require more time.
Examination results are usually available three weeks from the date of examination. This period is clearly specified in 'letter of approval' issued to the candidate to permit him/her to challenge an examination.Performance Results: The progress of each client application is recorded and tracked throughout the process - date of receipt, date of review, date of written responses. While performance has not been formally aggregated to summarize performance against service standards, the absence of stakeholder complaints indicates satisfaction that the published delivery standards are being met.
2009-2010 | 2010-2011 | 2011-2012 | 2012-2013 | |
---|---|---|---|---|
Forecast Revenue | 1300 | 1100 | 1400 | 1500 |
Actual Revenue | 1352 | Not Applicable | Not Applicable | Not Applicable |
Estimated Full Cost | 1352 | 1100 | 1400 | 1500 |
Fee Category: Air Photo Products
Fee Type: Optional
Fee-setting Authority: Resources and Technical Surveys Act
Date Last Modified: 2004
Performance Standards: Aerial Photography - Order processing time by the National Air Photo Library is ten working days, priority service five working days; response time for information requests of ten working days 80% of the time; production error rate of 2% or less; hours of operation, 08:30 - 16:30 EST.
Performance Results: The service standard is met 80% of the time. Performance issues are addressed through ISO Quality Objectives which are updated each year to address issues that arise.
Performance results are monitored continuously. Aggregate annual data is available on request.2009-2010 | 2010-2011 | 2011-2012 | 2012-2013 | |
---|---|---|---|---|
Forecast Revenue | 400 | 500 | 500 | 500 |
Actual Revenue | 559 | Not Applicable | Not Applicable | Not Applicable |
Estimated Full Cost | 559 | 500 | 500 | 500 |
Fee Category: Fees charged for the processing of access requests filed under the Access to Information Act
Fee Type: Regulatory
Fee-setting Authority: Access to Information Act
Date Last Modified: 1992
Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.
The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html.
Performance Results: Met prescribed standards 91.5% of the time.
2009-2010 | 2010-2011 | 2011-2012 | 2012-2013 | |
---|---|---|---|---|
Forecast Revenue | 5 | 5 | 5 | 5 |
Actual Revenue | 1 | Not Applicable | Not Applicable | Not Applicable |
Estimated Full Cost | 663 | 663 | 663 | 663 |
Fee Type: Optional
Fee-setting Authority: Resources and Technical Surveys Act
Date Last Modified: 2004
Performance Standards: For aeromagnetic, radiometric and gravity data, the Geoscience Data Centre (GDC) of ESS provides maximum 10 day turn-around on external requests for data (average turnaround for a standard request is one day). We also provide on-line access through the Geoscience Data Repository for Geophysical and Geochemical Data (GDRGG). For more info on service standards see the Web site.
Performance Results: Performance is aggregated against standards annually. In 2009-10 100% of requests were in compliance with standards.
The number of inquires has dropped significantly since data has been made available free of charge through the GDRGG. Typically there are 10 to 20 requests for information made to the GDC annually and 10,000 to 15,000 downloads from the online service annually. The GDRGG is available 24/7, 365 days per year.2009-2010 | 2010-2011 | 2011-2012 | 2012-2013 | |
---|---|---|---|---|
Forecast Revenue | 200 | 80 | 80 | 80 |
Actual Revenue | 38 | Not Applicable | Not Applicable | Not Applicable |
Estimated Full Cost | 38 | 80 | 80 | 80 |
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Explosives licence and inspection fees | 95% of the time, initial factory applications will be completed within 60 days of receipt of completed documentation; renewals and all other authorizations will be processed within 30 days of a complete request. | Licensing turnaround times have been acceptable to stakeholders. Results indicate the performance standards were met or exceeded 95% of the time. | Stakeholder groups are in agreement with licensing and authorization service standards. No formal complaints to this proposal have been received. |
Seismic data |
For provision of accurate location and magnitude of strong earthquakes in Canada, turnaround time is normally within 2 hours during working hours and within 4 hours outside of working hours. Preliminary confirmation is normally available to clients within 15 minutes during normal working hours and on our Web site. For all other requests for standard seismic data, turnaround time is within five working days. Complex requests are negotiated with the client. |
Service standards are reviewed annually (inquiries are recorded) - results indicate greater than 95% compliance with standards. | None planned at present (regular consultation provided through the Lithoprobe Seismic Processing Facility in Calgary). Client feedback on service expectations are encouraged through questionnaire that accompanies responses to data requests. |
Map products |
National Topographic System and Atlas of Canada maps - NRCan sells maps on a wholesale basis from the Canada Map Office to a limited distribution network, and service standards reflect this. Response time for information requested is two working days. Order processing time: The CMO will strive to fill orders received from the RDC within five (5) working days (excluding Saturdays, Sundays and statutory holidays in the Province of Ontario), upon approved credit and provided account is in good standing. Hours of operation, 08:30 - 16:30 EST. |
Service standard of five working days is met 95% of the time. Service standards are included in the annual management review of Quality Objectives under ISO 9001:2000. ISO Quality Objectives are updated each year to address issues as they arise. | Regular discussions and meetings are held with stakeholders. Service standards are reviewed continuously and included as part of the Discrepancy Management Reports (DMRs). Ongoing client and service feedback are used to ensure constant improvement as part of ISO 9001 quality system. |
Air Photo products |
Aerial Photography - Order processing time by the National Air Photo Library is ten working days, priority service five working days; response time for information requests of ten working days 80% of the time; production error rate of 2% or less; hours of operation, 08:30 - 16:30 EST. |
Service standard of ten working days is met 80% of the time. Service standards are included in annual management review of Quality Objectives under ISO 9001:2000. ISO Quality Objectives are updated each year to address issues as they arise. | Major survey completed in 2004. Initated needs requirement based on sales statistics to determine future directions for improvement. Service standards are reviewed continuously and included as part of the Discrepancy Management Reports (DMRs). Ongoing client and service feedback are used to ensure constant improvement as part of ISO 9001 quality system. |
Fees charged for the processing of access requests filed under the Access to Information Act |
Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html. |
Met prescribed standards 91.5% of the time | The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
Other products | For aeromagnetic radiometric and gravity data, the Geoscience Data Centre (GDC) of ESS provides maximum 10 day turn-around on external requests for data (average turnaround for a standard request is one day). We also provide on-line access through the Geoscience Data Repository for Geophysical and Geochemical Data (GDRGG). For more info on service standards see the Web site. |
Performance is aggregated against standards annually. In 2009-10, 100% of requests were in compliance with standards. The number of inquires to the Geophysical Data Centre has dropped significantly since data have been made available free of charge through the GDRGG. Typically, there are 10 to 20 requests for information made to the GDC annually and 10,000 to 15,000 down loads from the online service annually. The GDRGG is available 24/7, 365 days a year. |
Client consultation is performed on an ongoing basis. All web-based clients are provided with a client satisfaction questionnaire including a request for suggestions for improvement. Advent of the GDRGG (web-based access) has significantly reduced requests via the GDC. |
Other Information:
Digital Topographical Data (formerly Subscription Data) Is made available free online. As such no fees or revenue have been collected for this service however the associated service standards are being reported on.
Digital Topographic Data | National Topographic Data Base (NTDB) Canvec and others - Response time for general information requests is two working days during business hours. Availability of web-site is 24-7 90% of the time, monitored monthly. |
Web-site was available 24-7 90% of the time. Performance results are monitored continuously (on-line surveys). Target 95% client satisfaction. Actual satisfaction level for the product quality and delivery is at 89%- website improvements will be made to help clients and improve the satisfaction level. Complaints acknowledged within two working days - and as per ISO procedures, corrective action is taken immediately. |
Client consultation is ongoing - part of regular ISO process. |
User Fees | Fee Type | Fee-setting Authority |
Date Last Modified | 2009–2010 | Planning Years | ||||||
---|---|---|---|---|---|---|---|---|---|---|---|
Forecast Revenue ($000) | Actual Revenue ($000) | Full Cost ($000) | Performance Standard | Performance Results | Fiscal Year | Forecast Revenue ($000) | Estimated Full Cost ($000) | ||||
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) |
Other products and services (O) | ATIA | 1992 | — | 0.1 | 136 |
Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension must be sent within 30 days after receipt of request. The ATIA provides more details. |
In 2009–2010 OCOL received 18 requests and 10 consultations under the ATIA and 5 consultations under the Privacy Act. Although one Access to Information request was late, no complaints were filed against OCOL during this period. | 2010–2011 | — | 215 |
2011–2012 | — | 215 | |||||||||
2012–2013 | — | 215 |
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) |
Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension must be sent within 30 days after receipt of request. The ATIA provides more details. |
The deadlines stipulated in the ATIA were respected in 95% of the cases. | The service standard is established by the ATIA and the ATIA Regulations. |
User Fee: Superintendent Non-deemed Approvals Except Deposit and Trust Agreements and Letters of Credit
S1-21 Approval to maintain a representative office of a foreign bank
S1-40 Reservation of a name
S2-02 Accreditation of a provincial reinsurer
Fee Type: Regulatory (R)
Fee-setting Authority: OSFI Act
Date Last Modified: April 28, 2006
Performance Standards 1: 90% will be processed in less than 60 calendar days of receipt
Performance Results1: 99% were processed in less than 60 calendar days of receipt
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
41 | 42 | 42 | 2010-2011 | 46 | 46 |
2011-2012 | 46 | 46 | |||
2012-2013 | 46 | 46 |
User Fee: Ministerial Approvals
S1-01 Letters patent of incorporation
S1-02 Letters patent of continuance
S1-03 Order permitting a foreign bank to carry on banking business in Canada
S1-04 Order approving the insuring in Canada of risks by a foreign body corporate
S1-14 Exemption from material banking group status
S1-15 Approval for a foreign bank or entity associated with a foreign bank to have a financial establishment in Canada
S1-16 Approval for a foreign bank or entity associated with a foreign bank in respect of investments and activities in Canada
Fee Type: R
Fee-setting Authority: OSFI Act
Date Last Modified: April 28, 2006
Performance Standards1: 80% will be processed in less than 90 calendar days of receipt
Performance Results1: 100% were processed in less than 90 calendar days of receipt
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
747 | 676 | 676 | 2010-2011 | 845 | 845 |
2011-2012 | 845 | 845 | |||
2012-2013 | 845 | 845 |
User Fee: Precedents / Rulings / Interpretations
S2-01 Written, precedent-setting ruling relating to the quality of capital
S2-03 Written interpretation of Acts, regulations, guidelines or rulings
Fee Type: R
Fee-setting Authority: OSFI Act
Date Last Modified: August 13, 2003
Performance Standards1: 80% will be processed in less than 180 calendar days of receipt
Performance Results1: 96% were processed in less than 180 calendar days of receipt
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
15 | 5 | 5 | 2010-2011 | 18 | 18 |
2011-2012 | 18 | 18 | |||
2012-2013 | 18 | 18 |
User Fee: Precedents / Rulings / Interpretations
S2-01 Written, precedent-setting ruling relating to the quality of capital
S2-03 Written interpretation of Acts, regulations, guidelines or rulings
Fee Type: R
Fee-setting Authority: OSFI Act
Date Last Modified: August 13, 2003
Performance Standards1: 80% will be processed in less than 180 calendar days of receipt
Performance Results1: 96% were processed in less than 180 calendar days of receipt
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
15 | 5 | 5 | 2010-2011 | 18 | 18 |
2011-2012 | 18 | 18 | |||
2012-2013 | 18 | 18 |
User Fee: Non-precedential Confirmations of Quality of Capital
S2-04 Written, non-precedent-setting confirmation of quality of capital
Fee Type: R
Fee-setting Authority: OSFI Act
Date Last Modified: August 13, 2003
Performance Standards1: 90% will be processed in less than 60 calendar days of receipt
Performance Results1: 97% were processed in less than 60 calendar days of receipt
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
160 | 109 | 109 | 2010-2011 | 166 | 166 |
2011-2012 | 166 | 166 | |||
2012-2013 | 166 | 166 |
User Fee: Copies of Corporate Documents and Certificates of Confirmation
S2-10 Copies of any one of the following corporate documents (per request and per body corporate): (a) a certificate of confirmation; (b) a certified copy of letters patent or of incorporation or amalgamation documents; and (c) the corporate history of a body corporate
Fee Type: Other Products and Services (O)
Fee-setting Authority: OSFI Act
Date Last Modified: August 13, 2003
Performance Standards1: 90% will be processed within 2 business days of receipt
Performance Results1: 100% were processed within 2 business days of receipt
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
71 | 99 | 99 | 2010-2011 | 74 | 74 |
2011-2012 | 74 | 74 | |||
2012-2013 | 74 | 74 |
User Fee: Access to Information User Fees
Fees charged for processing access requests filed under the Access to Information Act
Fee Type: O
Fee-setting Authority: Access to Information Act
Date Last Modified: 1992
Performance Standards1: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. The Actprovides more details: http://laws.justice.gc.ca/en/A-1/218072.htm.
Performance Results1: Statutory deadline of 30 days met 100% of the time
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
4 | 1 | 241 | 2010-2011 | 4 | 248 |
2011-2012 | 4 | 255 | |||
2012-2013 | 4 | 264 |
Other Information:
In July 2000, the Canada Customs and Revenue Agency ruled that most of the service charges are exempted from GST under the Excise Tax Act.
A fee is either identified as “Regulatory” (R) or “Other Products and Services” (O). A Regulatory fee relates to an activity undertaken by a department that is integral to the effectiveness of a program and successful achievement of the program mandate requires moderating, directing, testing, or approving the actions of external parties.
The full cost is based on the fiscal year salary levels according to collective agreements, the fiscal year Treasury Board benefit factors and OSFI’S factor for indirect costs.
1. Note: According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) | 963 | 832 | 832 | 2010-2011 | 1,075 | 1,075 |
2011-2012 | 1,075 | 1,075 | ||||
2012-2013 | 1,075 | 1,075 | ||||
Sub-Total (O) | 75 | 100 | 340 | 2010-2011 | 78 | 322 |
2011-2012 | 78 | 329 | ||||
2012-2013 | 78 | 338 | ||||
Total | 1,038 | 932 | 1,172 | 2010-2011 | 1,153 | 1,397 |
2011-2012 | 1,153 | 1,404 | ||||
2012-2013 | 1,153 | 1,413 |
External Fee | Service Standard2 | Performance Results3 | Stakeholder Consultation |
---|---|---|---|
Superintendent Non-deemed Approvals Except Deposit and Trust Agreements and Letters of Credit |
In March 2005, paying and non-paying stakeholders were asked to review and comment on the proposed service standards that were developed in response to the government’s policy that all user fees should be subject to an appropriate standard. Stakeholders were generally supportive of OSFI’s proposed service standards and supported OSFI’s early implementation of the government’s policy. OSFI believes that having specific service standards serve to enhance OSFI’s accountability and transparency. In 2006, the Regulations setting out OSFI’s user fees were substantially amended to reduce the number of services from 52 to 14, recognizing that the initial charges did not result in a significant redistribution of OSFI’s costs among FRFIs and that the charges did not recover a meaningful percentage of OSFI’s annual operating costs, which are primarily recovered through base assessments on FRFIs. However, it is OSFI’s intention to keep the service standards in place for the services provided regardless of whether there is an associated fee. OSFI continues to monitor and review the standards on an ongoing basis. |
||
Approval to maintain a representative office of a foreign bank | 90% will be processed in less than 60 calendar days of receipt | 99% were processed in less than 60 calendar days of receipt | |
Reservation of a name | |||
Accreditation of a provincial reinsurer | |||
Ministerial Approvals | |||
Letters patent of incorporation | 80% will be processed in less than 90 calendar days of receipt | 100% were processed in less than 90 calendar days of receipt | |
Letters patent of continuance | |||
Order permitting a foreign bank to carry on banking business in Canada | |||
Order approving the insuring in Canada of risks by a foreign body corporate | |||
Exemption from material banking group status | |||
Approval for a foreign bank or entity associated with a foreign bank to have a financial establishment in Canada | |||
Approval for a foreign bank or entity associated with a foreign bank in respect of investments and activities in Canada | |||
Precedents/ Rulings/ Interpretations | |||
Written, precedent-setting ruling relating to the quality of capital | 80% will be processed in less than 180 calendar days of receipt | 96% were processed in less than 180 calendar days of receipt | |
Written interpretation of Acts, regulations, guidelines or rulings | |||
Non-precedential Confirmations of Quality of Capital | |||
Written, non-precedent-setting confirmation of quality of capital | 90% will be processed in less than 60 calendar days of receipt | 97% were processed in less than 60 calendar days of receipt | |
Copies of Corporate Documents and Certificates of Confirmation | |||
Copies of any one of the following corporate documents (per request and per body corporate): (a) a certificate of confirmation; (b) a certified copy of letters patent or of incorporation or amalgamation documents; and (c) the corporate history of a body corporate | 90% will be processed within 2 business days of receipt | 100% were processed within 2 business days of receipt | |
Access to Information User Fees | |||
Fees charged for processing access requests filed under the Access to Information Act | Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. The Act provides fuller details. | Statutory deadlines met 100% of the time | The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
Other Information: None |
2. As established pursuant to the Policy on Service Standards for External Fees:
3. Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.
A. User Fee | Fee Type | Fee- setting Authority | Date Last Modified | 2009-10 | Planning Years | ||||||
---|---|---|---|---|---|---|---|---|---|---|---|
Forecast Revenue ($000) | Actual Revenue ($000) | Estimated Full Cost ($000) | Performance Standard | Performance Result | Fiscal Year | Forecast Revenue | Estimated Full Cost | ||||
Entry Fees | Other Products and Services | Parks Canada Agency Act | Increased in 2008. New fees added in 2010. | $52,525 | $53,111 | $172,807 | 85% of visitors are satisfied | 100% of sampled locations exceed the standard. | 2010-11 | $53,100 | $167,499 |
2011-12 | $53,100 | $149,821 | |||||||||
2012-13 | $53,100 | $149,727 | |||||||||
Camping Fees | Other Products and Services | Parks Canada Agency Act | Increased in 2008. New fees added in 2010. | $16,575 | $17,689 | $30,195 | 85% of visitors are satisfied | 100% of sampled locations exceed the standard. | 2010-11 | $17,600 | $29,267 |
2011-12 | $17,600 | $26,178 | |||||||||
2012-13 | $17,600 | $26,162 | |||||||||
Lockage and Mooring fees | Other Products and Services | Parks Canada Agency Act | Lockage and Mooring fees increased in 2008. | $2,470 | $2,656 | $31,428 | 85% of visitors are satisfied | 100% of sampled locations exceed the standard. | 2010-11 | $2,500 | $30,463 |
2011-12 | $2,500 | $27,248 | |||||||||
2012-13 | $2,500 | $27,231 | |||||||||
Pools | Other Products and Services | Parks Canada Agency Act | Increased in 2003. | $3,870 | $3,923 | $6,762 | 85% of visitors are satisfied | For the 2009 cycle, no locations with this service were surveyed | 2010-11 | $3,900 | $6,555 |
2011-12 | $3,900 | $5,863 | |||||||||
2012-13 | $3,900 | $5,859 | |||||||||
Municipal Services | Other Products and Services | Canada National Parks Act | Water and sewer fees increased in 2001; remainder in 2003. Garbage fees increased in 1996. | $3,120 | $2,734 | $23,557 | For water, the Guidelines for Canadian Drinking Water Quality (2002) is the current standard. For wastewater, PCA will meet Federal Guidelines (1976) for effluent quality and work towards setting and meeting PCA leadership standards that are based on the receiving waters of each community. Garbage collection frequencies will be established in consultation with Community Councils and Business Community. | Water quality Guidelines are met or exceeded; wastewater effluent quality meets or exceeds the standard. | 2010-11 | $2,700 | $24,400 |
2011-12 | $2,700 | $19,155 | |||||||||
2012-13 | $2,700 | $13,035 | |||||||||
Other Revenues | Other Products and Services | Parks Canada Agency Act | Business licences increased in 1994; other fees increased in 2008. New fees added in 2010. | $9,250 | $7,959 | $47,507 | 85% of visitors are satisfied | 100% of sampled locations exceed the standard | 2010-11 | $8,000 | $46,048 |
2011-12 | $8,000 | $41,188 | |||||||||
2012-13 | $8,000 | $41,162 | |||||||||
Total | $87,810 | $88,072 | $312,259 | 2010-11 | $87,800 | $304,233 | |||||
2011-12 | $87,800 | $269,455 | |||||||||
2012-13 | $87,800 | $263,178 |
B. Date Last Modified
Following tabling in Parliament in March 2005 pursuant to the User Fees Act, multi-year fees for entry, camping, lockage and mooring and other revenues (excluding business licences) were approved under the Parks Canada Agency Act in June 2005 for the years 2005/2006 to 2008/2009. New revenues are to be directed to maintain and improve associated services and facilities.
In May 2009, Parks Canada announced a two-year fee freeze at all national parks and national historic sites managed by the Agency. Included in the freeze are Parks Canada entry fees, camping at national parks, lockage and mooring at historic canals and several other national fees for basic services. The fee freeze is intended to support the tourism industry and local economies and encourage a greater number of Canadians to experience Canada’s treasured natural and historic places. For the general public, 2008 prices are in effect until April 1, 2011. For commercial groups, 2009 prices are in effect until April 1, 2012.
Since the fee approvals in 2005, Parks Canada developed and has received approval for new market-responsive service improvements at several parks and sites. Examples of these include accommodations, such as camping yurts, and newly developed enhanced interpretation programs. A 2010 fee proposal was developed for these new services. The proposal did not include any fee increases for current facilities or services consistent with the fee freeze.
The Agency undertook consultations for the 2010 fee proposal between September 4, 2009 and October 16, 2009. Since none of fee proposals increased the fees for national services and the nature of the fee proposals were relatively local, the consultations were more limited in scope than those conducted by the Agency in 2005 in support of its major multi-year user fee proposal. All requirements of subsection 4(1) of the User Fee Act were met and there was widespread acceptance of the proposed prices for new services.
The Parks Canada 2010 new fee proposal was tabled in Parliament in March 2010 as required by the User Fees Act. The House of Commons Standing Committee on Environment and Sustainable Development presented a report recommending that the Parks Canada User Fees Proposal be adopted. In the Senate, the required 20 sitting days for considering the User Fees Act submission elapsed, meaning that the submission is deemed to be recommended for adoption.
The new 2010 fees were approved under the Parks Canada Agency Act in June 2010. At this time several redundant fees were also revoked. The revenue from the new fees will help to recover the costs of these new programs and services.
On July 1, 2006 and again on January 1, 2008, the Government of Canada implemented a one percent reduction to the goods and services tax (GST). This affected all fees as the GST is included in all of Parks Canada approved fees. These reductions are not reflected in the date last modified column as they were not established through the full process, only reduced consistent with Government of Canada direction.
Municipal services, water, sewer and garbage fees are formula-based (except at Riding Mountain National Park) to allow for cost recovery. They may increase or decrease each year in response to changing costs.
C. Additional Notes
Real property rentals are not subject to the User Fees Act and are not included in the table. In 2009/2010, real property rental revenues were $ 23,096,100.
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Entry Fees | 85% of visitors are satisfied | 100% of sampled locations exceed the standard | Standard is based on a long standing measure2 |
Camping Fees | 85% of visitors are satisfied | 100% of sampled locations exceed the standard | Standard is based on a long standing measure2 |
Lockage and Mooring Fees | 85% of visitors are satisfied |
100% of sampled locations exceed the standard | Standard is based on a long standing measure2 |
Pools | 85% of visitors are satisfied |
For the 2009 cycle, no locations with this service were surveyed | Standard is based on a long standing measure2 |
Municipal Services | For water, the Guidelines for Canadian Drinking Water Quality (2002) are the current standard. For wastewater, Parks Canada Agency will meet Federal Guidelines for effluent quality and wastewater (1976) and work towards setting and meeting Agency leadership standards that are based on the receiving waters of each community. Garbage collection frequencies will be established in consultation with community councils and the business community. | Water quality guidelines are met or exceeded; wastewater effluent quality meets or exceeds Federal Guidelines | Canadian drinking water guidelines were established in 2002. Federal guidelines for wastewater effluent were established in 1976 and Parks Canada leadership targets were established in 1997. The leadership targets are used as the basis for consultation with communities. Garbage collection standards have evolved over time in response to individual community needs, and specific frequency of pickups is set in consultation with users. |
Other revenues | 85% of visitors are satisfied | 100% of sampled locations exceed the standard1 | Standard is based on a long standing measure2 |
Other Information:
User Fee: Fees charged for inspection and obtaining of copies of Statutory Instruments in accordance with the Statutory Instruments Act
Fee Type: Other Products and Services (O)
Fee-setting Authority: Statutory Instruments Regulator
Date Last Modified: 1993 SOR/9 3-245
Performance Standards: 90% of requests will be completed within 5 business days. This standard became effective as of September 2006 and is still in use.
Performance Results: 100% of requests received were completed within 5 business days, with most requests completed within 1 day of receipt.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost* | Fiscal Year | Forecast Revenue | Estimated Full Cost |
1 | 1 | 10 | 2010-11 | 1 | 11 |
2011-12 | 1 | 11 | |||
2012-13 | 1 | 11 |
*Full cost for the sale of Statutory Instruments includes the direct cost related to the management of the sale of Statutory Instruments under the Order in Council Division including the Employee Benefit Plans. It also includes allocations of indirect costs such as Corporate Services to support the Division and services without charge from other departments.
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act
Fee Type: Other Products and Services (O)
Fee-setting Authority: Access to Information Act
Date Last Modified: 1992
Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request.
Performance Results: 82% of access requests were completed on time.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost* | Fiscal Year | Forecast Revenue | Estimated Full Cost |
4 | 3 | 3,831 | 2010-11 | 3 | 3,877 |
2011-12 | 3 | 3,924 | |||
2012-13 | 3 | 3,973 |
*Full cost for the processing of Access to Information requests filed under the Access to Information Act includes the direct cost to operate the Access to Information and Privacy Division including the Employee Benefit Plans. It also includes indirect costs related to the initial 5-hour search, costs for the review and sign-off, services received without charge from other departments and an allocation of Corporate Services to support the division.
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Total | 5 | 4 | 3,841 | 2010-11 | 4 | 3,888 |
2011-12 | 4 | 3,935 | ||||
2012-13 | 4 | 3,984 |
User Fee: Fees Charges for the processing of access requests filed under the Access to Information Act (ATIA)
Fee Type: Other Products and Services
Fee-setting authority: Access to Information Act (ATIA)
Date Last Modified: 1992
Performance Standards: Response provided within 30 days following receipt of request. Response time may be extended pursuant to section 9 of the ATIA. Notice of extension is to be sent within 30 days of receipt of the ATIA request.
Performance Results: Statutory deadlines met 83.1% of the time.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$1.5 | $2.3 | $460 | 2010-11 | $1.5 | $658 |
2011-12 | $1.5 | $658 | |||
2012-13 | $1.5 | $658 |
Other Information: Because of the H1N1 pandemic, Actual Revenue for 2009-10 was higher than predicted. Full Cost was lower than forecasted as all the staffing actions were not completed.
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA). | Response provided within 30 days following receipt of request: response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days of receipt request. | Statutory deadlines met 83.1% of the time. | The service standard is established by the ATIA and the ATI Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
Other Information: Actual Revenue for 2009-10 was higher than predicted because of the H1N1 pandemic. Full Cost was lower than forecasted as all planned staffing actions were not completed. |
User Fee: Fees charged for the processing of access requests under the Access to Information Act (ATIA)
Fee Type: Other products and services
Fee-setting Authority: ATIA
Date Last Modified: 1992
Performance Standards: Response provided within 30 days following receipt of the request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of the request.
The ATIA provides more details: ATIA.
Performance Results: Statutory deadlines have been met for 92% of requests. Extension notices were sent within 30 days following the receipt of the request in 35% of cases.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue $ |
Estimated Full Cost $ |
N/A | $295.60 | $64,425.64 (salary and O&M) |
2010-11 | 250 | 130,000 |
2011-12 | 250 | 130,000 | |||
2012-13 | 250 | 130,000 |
Date last modified: April 29, 2010
Other Information:
It is the practice of the Public Service Commission’s Access to Information and Privacy Office to waive fees where (a) the total reproduction costs that could be assessed amount to less than $25; (b) the information being requested is publicly available; or (c) no response or notice of extension is forwarded within 30 days following receipt of the request. Fees were waived for 15 requests in 2009-2010, amounting to $110.
Supplementary information on Service Standards for External Fees can be found at http://publiservice.tbs-sct.gc.ca/dpr-rmr/2009-2010/info/info-eng.asp.
User Fee | Fee Type | Fee- setting Authority |
Date Last Modified | 2009-10 | Planning Years | ||||||
---|---|---|---|---|---|---|---|---|---|---|---|
Forecast Revenue |
Actual Revenue |
Full Cost |
Performance Standards |
Performance Results |
Fiscal Year |
Forecast Revenue |
Estimated Full Cost |
||||
Fees charged for the processing of access requests filled under the Access to Information Act (ATIA) | Other Products and Services (O) | ATIA | 1992 | 5.94 | 9.06 | 2,280 | Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. | 96.7% | 2010-11 2011-12 2012-13 |
9.50 9.00 9.00 |
2,980 2,680 2,730 |
Total | 5,94 | 9,06 | 2,280 | 27.50 | 8,390 | ||||||
Date Last Modified: N/A | |||||||||||
Other Information: It is the Department’s practice to waive fees where (a) the total reproduction costs that could be assessed amounts to less than $25; and (b) the legislative time limits have been exceeded by more than 6 months and the request contains a voluminous number of records. In 2009-2010, fees were waived in 62% of ATI requests completed, amounting to $2,830 waived. In an effort to reduce the amount of paper copied, applicants can request that certain information be provided to them by electronic means, such as by diskette, CD or email, in order to reduce the amount of fees to be paid. In 2009-2010, 17% of responses to ATI were made by electronic means; a reduction of 6% compared to previous fiscal year. The difference between the forecast revenue and the actual revenue is due to a 24% increase in the number of requests received by the Department in 2009-2010. |
User Fee | Fee Type | Fee- setting Authority |
Date Last Modified | 2009-10 | Planning Years | ||||||
---|---|---|---|---|---|---|---|---|---|---|---|
Forecast Revenue |
Actual Revenue |
Full Cost |
Performance Standards |
Performance Results |
Fiscal Year |
Forecast Revenue |
Estimated Full Cost |
||||
Subscription rates charged to external/private sector clients for printing and distributing the hardcopy version of the Canada Gazette | Regulatory (R) | Subscription fees are set in the Statutory Instruments Regulations |
Subscription fees last revised in 1985 |
70.0 | 64.0 | 152.0 | Meet all the legislated publication deadlines for the Canada Gazette and meet the publication deadlines for each of our clients. Achieve less than 1% error count in all editions of the Canada Gazette. |
100%: All notices were published within the legislated deadlines. 100%: The Canada Gazette Directorate met all of its publication dates for all formats of the Canada Gazette. 100%: The error count was 0.02% |
2010-2011 subscriptions 2011-12 2012-13 |
62.0 60.0 58.0 |
155.0 161.0 166.0 |
Total | 70.0 | 64.0 | 152.02 | 180.0 | 482.03 | ||||||
Date Last Modified: 1985 | |||||||||||
Other Information: 2. These figures are only the direct costs of producing and distributing the Gazette. 3. These figures forecast only the direct costs of producing and distributing the Gazette. |
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Subscription rates are charged for the printing and distribution of the Canada Gazette. | 100% compliance with the legislated publication deadlines for the Canada Gazette and the legislated publication deadlines for each of its clients. Error rate of less than 1%. |
100%: All notices were published within the legislated deadlines. The Canada Gazette Directorate met all its publication dates for all formats of the Canada Gazette. The error count was 0.02 % |
The subscription rates have not been modified since 1985. The establishment of the current fee structure pre-dates the November 2004 Policy On Service Standards for External Fees. |
Other Information: N/A |
User Fee (R): Dry dock revenue
User Fee (O): Other User Fees: Nil
Fee Type (R): Regulatory (R) as per Esquimalt Graving Dock Regulations, 1989 (SOR/89-332 and SOR/95-462)
Fee Type (O): Other Products and Services (O): Nil
Fee-setting Authority (R & O): Order-in-Council
Date Last Modified (R & O): 1995. Note: “Regulations Amending the Esquimalt Graving Dock Regulations, 1989” (SOR/2009-324 dated December 10, 2009) established new fees effective April 1, 2010.
Performance Standards (R & O): EGD meets on a regular and on-going basis with its tenant clients to ensure customer service and client needs are met.
Performance Results (R & O): Last fiscal EGD met on a formal basis every other month (6 times/yr) with all tenant clients. Additionally, all major vessels were met prior to departure to ensure needs were met.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue |
Actual Revenue |
Full Cost | Fiscal Year |
Forecast Revenue |
Estimated Full Cost |
See Note 2 | 3487.8 | See Note 2 No costs were incurred by other departments in support of the fee activity. |
2010-11 | See Note 2 | See Note 2 No costs were incurred by other departments in support of the fee activity. |
2011-12 | See Note 2 | See Note 2 No costs were incurred by other departments in support of the fee activity. |
|||
2012-13 | See Note 2 | See Note 2 No costs were incurred by other departments in support of the fee activity. |
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue |
Actual Revenue |
Full Cost | Fiscal Year |
Forecast Revenue |
Estimated Full Cost |
See Note 2 | 1205.4 | See Note 2 No Costs were incurred by other departments in support of the fee activity |
2010-11 | See Note 2 |
See Note 2 No costs were incurred by other departments in support of the fee activity. |
2011-12 | See Note 2 | See Note 2 No costs were incurred by other departments in support of the fee activity. |
|||
2012-13 | See Note 2 | See Note 2 No costs were incurred by other departments in support of the fee activity. |
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue |
Actual Revenue |
Full Cost | Fiscal Year | Forecast Revenue |
Estimated Full Cost |
5600.0 | 4693.2 | 13533.8 | 2010-11 | 5000.0 | 14886.5 |
2011-12 | 6500.0 | 22338.2 | |||
2012-13 | 7000.0 | 66322.0 | |||
Other Information: |
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Fees for use of facilities are charged in accordance with the Esquimalt Graving Dock Regulations, 1989 (SOR/89-332 and SOR/95-462). | EGD meets on a regular and on-going basis with its tenant clients to ensure customer service and client needs are met. | Last fiscal year EGD met on a formal basis every other month (6 times/yr) with all tenant clients. Additionally, all major vessels were met prior to departure to ensure needs were met. | Service standards are published on the web site where users make facility bookings. http://www.tpsgc-pwgsc.gc.ca/pac/cse-egd/index-eng.html |
User Fee: Dry Dock Revenue
Fee Type: Regulatory (R) as per Selkirk Marine Railway Dry Dock Regulations, 1989 (SOR/89-331)
Fee-setting Authority: Department of Public Works and Government Services Act (1996, c.16)
Date Last Modified: 1989, PC 1989-1198
Performance Standards: The user fees were introduced prior to March 31, 2004. Performance standards have not yet been established as contracts are established on an individual custom basis.
Performance Results: Selkirk Marine Railway Dry-dock services are responsive to, and satisfy the specific needs of each external user, in accordance with the Selkirk Marine Railway Dry-dock regulations.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
15.0 See Note 1 |
10.0 See Note 1 |
34.5 See Note 3 See Note 1 No costs were incurred by other departments in support of the fee activity. |
2010-11 | 29.0 | 36.4 See Note 4 |
2011-12 | n/a See Note 2 |
n/a see Note 2 |
|||
2012-13 | n/a See Note 2 |
n/a see Note 2 |
|||
Other Information: |
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Fees for use of facilities are charged in accordance with Selkirk Marine Railway Dry Dock Regulations, 1989 (SOR/89-331) | The user fees were introduced prior to March 31, 2004 and specific performance standards are established as contracts on an individual custom basis. | Selkirk Marine Railway Dry-dock services are responsive to, and satisfy the specific needs of each external user, in accordance with the Selkirk Marine Railway Dry-Dock Regulations. | The current fee structure was established in 1989 and pre-dates the 2004 Policy On Service Standards for External Fees. |
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) | 70 | 64 | 152 | 2010-11 | 91* | 191* |
15 | 3487.8 | 34.5 | 2011-12 | 60* | 161* | |
* | 10 | * | 2012-13 | 58* | 166* | |
Sub-Total (O) | 2010-11 | 9.5* | 2,980* | |||
5.94 | 9.06 | 2,280 | 2011-12 | 9* | 2,680* | |
* | 1205.4 | * | 2012-13 | 9* | 2,730* | |
Total | 90.94* | 4776.26 | 2466.5* | 2010-11 | 100.5* | 3171* |
2011-12 | 69* | 2841* | ||||
2012-13 | 67* | 2896* | ||||
* These totals do not include the Esquimalt Graving Dock totals. See the table below for these totals. |
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
5600.0 | 4693.2 | 13533.8 | 2010–11 | 5000.0 | 14886.5 |
2011-12 | 6500.0 | 22338.2 | |||
2012-13 | 7000.0 | 66322.0 | |||
* Since revenues are not forecasted and costs are not calculated based on individual fee items, only the total figures are provided for all user fees at the Esquimalt Graving Dock. Significant amounts have been included in the estimated full cost for the Federal Contaminated Sites Action Plan – 2010/11 $4.2M, 2011/12 $11.5M, 2012/13 $55.2M – these amounts are awaiting approval. |
User Fee: Business Licences
Fee Type: Regulatory
Fee-setting Authority: Firearms Fees Regulations
Date Last Modified: April 10, 2005
Performance Standards: Section C – Other information See note (2)
Performance Results: Section C – Other information See note (3)
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
0.0 | 0.0 | Section C Other information See note (1) |
2010-2011 | 0.2 | Section C Other information See note (1) |
2011-2012 | 0.3 | ||||
2012-2013 | 0.2 |
User Fee: Individual Licences
Fee Type: Regulatory
Fee-setting Authority: Firearms Fees Regulations
Date Last Modified: December 1, 1988
Performance Standards: 45 days
Performance Results: 97% of properly completed individual licence applications were completed within 45 days
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
5.0 | 5.5 | Section C Other information See note (1) |
2010-2011 | 8.9 | Section C Other information See note (1) |
2011-2012 | 13.1 | ||||
2012-2013 | 17.9 |
User Fee: Registration Certificates
Fee Type: Regulatory
Fee-setting Authority: Firearms Fees Regulations
Date Last Modified: Registration fees repealed as of May 20, 2004
Performance Standards: 30 days
Performance Results: 98% of properly completed registration applications were completed within 30 days
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
0.0 | 0.0 | Section C Other information See note (1) |
2010-2011 | 0.0 | Section C Other information See note (1) |
2011-2012 | 0.0 | ||||
2012-2013 | 0.0 |
User Fee: Authorizations
Fee Type: Regulatory
Fee-setting Authority: Firearms Fees Regulations
Date Last Modified: December 1, 1998
Performance Standards: Section C – Other information See note (2)
Performance Results: Section C – Other information See note (3)
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
0.3 | 0.3 | Section C Other information See note (1) |
2010-2011 | 0.3 | Section C Other information See note (1) |
2011-2012 | 0.3 | ||||
2012-2013 | 0.1 |
User Fee: Non-resident permits
Fee Type: Regulatory
Fee-setting Authority: Firearms Fees Regulations
Date Last Modified: April 10, 2005
Performance Standards: Section C – Other information See note (2)
Performance Results: Section C – Other information See note (3)
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
1.9 | 1.5 | Section C Other information See note (1) |
2010-2011 | 1.9 | Section C Other information See note (1) |
2011-2012 | 1.9 | ||||
2012-2013 | 1.9 |
User Fee: Services for replacement of documents
Fee Type: Regulatory
Fee-setting Authority: Firearms Fees Regulations
Date Last Modified: April 10, 2005
Performance Standards: Section C – Other information See note (2)
Performance Results: Section C – Other information See note (3)
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
0.1 | 0.1 | Section C Other information See note (1) |
2010-2011 | 0.1 | Section C Other information See note (1) |
2011-2012 | 0.1 | ||||
2012-2013 | 0.1 |
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act
Fee Type: Other Products and Services
Fee-setting Authority: Access to Information Act
Date Last Modified: 1992
Performance Standards: Framework developed by TBS.
See: http://www.tbs-sct.gc.ca/gos-sog/atip-aiprp/in-ai/in-ai2006/2006-06_e.asp
Performance Results: 83% of requests under the Access to Information Act were completed within 60 days; 97% of requests under the Privacy Act were completed within 60 days
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
0.0 | 0.0 | 0.2 | 2010-2011 | 0.0 | 0.2 |
2011-2012 | 0.0 | 0.2 | |||
2012-2013 | 0.0 | 0.2 |
2009-2010 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) | 2010-2011 | |||||
2011-2012 | ||||||
2012-2013 | ||||||
Sub-Total (O) | 2010-2011 | |||||
2011-2012 | ||||||
2012-2013 | ||||||
Total | 7.3 | 7.4 | 0.2 | 2010-2011 | 11.4 | |
2011-2012 | 15.7 | |||||
2012-2013 | 20.2 |
B. Date Last Modified:
Forecast Revenues:
C. Other Information:
User Fee: RCMP - Access to Information and Privacy Branch
Fee Type: Regulatory
Fee-setting Authority: Access to Information Act and Regulations
Date Last Modified: 1982
Performance Standards: Government institution must respond to all formal Access to Information Act requests within the legislated time frame as defined under the Act.
Performance Results: Last fiscal year, the RCMP processed 87.6% of all Access to Information Act requests received within the legislated time frame.
2009-2010 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
5 | 9.9 | 4,331 | 2010-2011 | 10 | 5,000 |
2011-2012 | 10 | 5,000 | |||
2012-2013 | 10 | 5,000 |
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
ATIP processing fees (which include application, search and reproduction fees) |
All Access to Information Act requests must be complied with as per the legislated time frame set under the Act. | During fiscal year 2009/2010, the RCMP ATIP Branch reached a compliance rate of 87.6 % in the processing of all Access to Information Act requests received. | In the course of processing formal requests under the Access to Information Act, the RCMP ATIP Branch regularly consults with various stakeholders which include RCMP policy centres as well as other government institutions. These consultation processes impact at times on our ability to be compliant with the legislated time frame as set under the Act. |
On March 31, 2004, Parliament gave legal effect to the User Fees Act with the aim of strengthening the elements of accountability, oversight, and transparency in the management of user fee activities. The User Fees Act requires departments to annually submit to Parliament a list of all user fees in effect, irrespective of when the fees were established.
This table lists Statistics Canada's user fees for which revenues were collected during the fiscal year 2009/2010.
User fee | Fee type | Fee-setting authority | Date last modified | 2009/2010 | Planning Years | ||||||
---|---|---|---|---|---|---|---|---|---|---|---|
Forecast revenue | Actual revenue | Full cost | Performance standards | Performance result | Fiscal year | Forecast revenue | Estimated full cost | ||||
Statistics Canada publications | Other goods and services – Fee for post-manuscript product | Ministerial authority to enter into contract | April 1996 | 690.0 | 519.7 | 519.7 | Release dates for the next year for all 29 major economic indicators are announced at the end of November of each year. They range from 20 to 60 days from the end of the reference month or quarter. Release dates for the next month for all data output are announced at the end of each month. Release dates for annual and occasional data output normally range from 6 to 18 months, depending on the nature of the data collection process. | The agency published a total of 234 releases of the 29 major economic indicators, all as scheduled. As well, all other data outputs were released as per the dates announced at the end of each month. | 2010/2011 | 442.0 | 442.0 |
2011/2012 | 400.0 | 400.0 | |||||||||
2012/2013 | 380.0 | 380.0 | |||||||||
Online database | Other goods and services – Fee for access | Ministerial authority to enter into contract | September 2001 | 540.0 | 558.1 | 558.1 | New data are to be made available in the CANSIM database every working day at predetermined, pre-announced times. New data are to be made available in the trade database on a monthly basis at predetermined, pre-announced times. | New data releases took place as per the announced schedule every working day. | 2010/2011 | 540.0 | 540.0 |
2011/2012 | 540.0 | 540.0 | |||||||||
2012/2013 | 540.0 | 540.0 | |||||||||
Access to Information Act (ATIA) fees charged for the processing of access requests filed under the ATIA1 | Other goods and servicse – Application fee | Section 11 of the ATIA | 1992 | 0.5 | 0.6 | 71.7 | Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides fuller details: http://laws.justice.gc.ca/en/A-1/index.html. | Continue to meet statutory requirements under ATI legislation. | 2010/2011 | 0.5 | 120.0 |
2011/2012 | 0.5 | 120.0 | |||||||||
2012/2013 | 0.5 | 120.0 | |||||||||
Total | 1,230.5 | 1,078.4 | 1,149.5 | ||||||||
Statistics Canada is committed to serving its clients in a prompt, reliable and courteous manner. To this end, Statistics Canada has developed standards of service that its employees observe. These standards, which are published on the website and in paper form, make commitments in the following five categories: availability, promptness,
fees, meeting clients' needs and redress mechanism. http://www.statcan.gc.ca/about-apercu/standards-normes-eng.htm. 1.Access to Information Act requests are presented as a separate fee type. It is Statistics Canada's practice to waive fees where the total owing per request amounts to less than $25. |
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) | ||||||
Fee Type: Other products and services | ||||||
Fee-setting Authority: ATIA | ||||||
Date Last Modified: 1992 | ||||||
Performance Standards: Response is to be provided within 30 days following receipt of a request. The response time may be extended pursuant to Section 9 of the ATIA. Notice of extension is to be provided within 30 days after receipt of the request. |
||||||
Performance Results:
|
||||||
($ thousands) | ||||||
---|---|---|---|---|---|---|
2009–2010 | Planning years | |||||
Forecast revenue | Actual revenue | Full cost | Fiscal year | Forecast revenue | Estimated full cost |
|
0 | 0 | $120,000 | 2010–11 | 0 | $185,000 | |
2011–12 | 0 | $190,000 | ||||
2012–13 | 0 | $190,000 | ||||
Other Information: SWC collects user fees for information requests in accordance with the ATIA. The total user fees collected in 2009–2010 represents application fees only. In 2009–10, SWC did not collect preparation, search or reproduction fees. Note: According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
|
User Fee | Fee Type | Fee-setting Authority | Date Last Modified | 2009-10 | Planning Years | ||
---|---|---|---|---|---|---|---|
Forecast Revenue |
Actual Revenue |
Fiscal Year |
Forecast Revenue |
||||
Sale of Bulletin of Proceedings | Other Products and Services | Supreme Court Act | 2002 | 3.0 | 3.6 | 2010-11 | 3.5 |
2011-12 | 3.5 | ||||||
2012-13 | 3.5 | ||||||
Sale of Judgments | Other Products and Services | Supreme Court Act | 2002 | 7.0 | 4.3 | 2010-11 | 4.5 |
2011-12 | 4.5 | ||||||
2012-13 | 4.5 | ||||||
Sale of Certificates | Other Products and Services | Supreme Court Act | 2002 | 2.0 | 1.2 | 2010-11 | 1.5 |
2011-12 | 1.5 | ||||||
2012-13 | 1.5 | ||||||
Photocopies | Other Products and Services | Supreme Court Act | 2002 | 40.0 | 29.5 | 2010-11 | 30.0 |
2011-12 | 30.0 | ||||||
2012-13 | 30.0 | ||||||
Other | Other Products and Services | Supreme Court Act | 2002 | 70.0 | 68.5 | 2010-11 | 70.0 |
2011-12 | 70.0 | ||||||
2012-13 | 70.0 | ||||||
Total | 122.0 | 107.1 | 2010-11 | 109.5 | |||
2011-12 | 109.5 | ||||||
2012-13 | 109.5 |
Note: User fees are set by the Supreme Court Act, and reporting is not required under the User Fees Act. However, since details of user fees have been reported in the past, they are included here for comparative purposes.
User Fee: Aviation Safety - Regulatory Fees
Fee Type: R
Fee-setting Authority:
Date Last Modified: July 15, 2000
Performance Standards:
Performance Results:
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
8,271 | 7,671 | 260,677 | 2010-11 | 8,158 | 244,086 |
2011-12 | 8,158 | 242,821 | |||
2012-13 | 8,153 | 241,636 |
Other Information:
Documentation on Services Standards was published in April 2010. A communication strategy has been activated to raise awareness of stakeholders and Transport Canada Civil Aviation (TCCA) employees on the following documentation:
Starting in 2010, Atlantic Region will implement an activity tracking system that will enable the measurement of service standards.
The Full Cost base reported in the table above represents the Total Direct and Indirect Beneficiary Costs. Per the last review completed, only 27% of the Full Cost base was considered as direct beneficiary costs e.g. attributable to paying stakeholders. Consistent with public consultations conducted in the past, costs (or a portion of) of services such as monitoring compliance, enforcement of safety operational standards, the establishment of legislation, regulations and standards, etc., were considered benefiting the general taxpayer. Only the costs associated with the issuance of Transport Canada safety documents (certificate, license, permit, etc.) were considered a private benefit attributable to the document recipient.
User Fee: Marine Safety - Regulatory Fees for inspections, surveys, services, etc.
Fee Type: R
Fee-setting Authority: Various regulations under the Canada Shipping Act, 2001 (such as the Board of Steamship Inspection Scale of Fees; Vessels Registry Fees Tariff; etc.)
Date Last Modified: June 6, 1995 (Overall Fee Increase). May 1, 2002 (Specific Fees)
Performance Standards: Service Standards for Marine Safety's Fees
Performance Results: Work continued to advance in 2009-2010 with regard to establishing electronic tracking for service standard performance. Marine Safety has 32 Internet Technology (IT) systems / databases that manage program data, and a number of them require modifications to integrate service management data. Marine Safety’s new IT framework, which will provide a common technical platform and the capability to share data amongst systems, will facilitate this effort. Further, a working group was established in the fall 2009 to review existing service standards with a view to improving their measurability. Proposals have been developed that will be presented to the Marine Safety Executive in the winter of 2010.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
7,258 | 7,376 | 101,788 | 2010-11 | 7,325 | 93,673 |
2011-12 | 7,323 | 93,052 | |||
2012-13 | 7,320 | 91,203 |
User Fee: Marine Safety - Office of Boating Safety - Construction Standard Compliance Labels
Fee Type: R
Fee-setting Authority: Canada Shipping Act/Small Vessel Regulations/TP 1332 incorporated by reference
TP 1332
Date Last Modified: 1995
Performance Standards: Office of Boating Safety Compliance Labels
Performance Results: Performance results updated annually. In 2009-2010, services for the issuance of construction standard compliance labels were rendered within the standard in 98.5% of cases.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
110 | 103 | 297 | 2010-11 | 0 | 0 |
2011-12 | 0 | 0 | |||
2012-13 | 0 | 0 |
Other Information:This will be the last year for reporting compliance label fees. The new Small Vessel Regulations, which came into effect May 2010, incorporated a fundamental shift in the manner in which Transport Canada manages the builders’ and importers’ Compliance Notice Program. Under the new regulations, printing and attaching compliance notices to vessels has become the responsibility of the builder or importer.
User Fee: Marine Safety - Ship Radio Inspection Program
Fee Type: R
Fee-setting Authority: Canada Shipping Act/Ship Radio Inspection Fees Regulations
Date Last Modified: 1978
Performance Standards: Part 4 - General
Performance Results: Performance results under development
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
48 | 143 | 1,013 | 2010-11 | 48 | 1,013 |
2011-12 | 48 | 1,013 | |||
2012-13 | 48 | 1,013 |
User Fee: Airports - Air Services Charges Regulations (ASCR) fees: General Terminal Fees, Landing Fees, Aircraft Parking Charges, Emergency response services charges.
Fee Type: O
Fee-setting Authority: Section 4.4 (2) of the Aeronautics Act, and Section 2 of the Ministerial Regulations Authorization Order - Air Services Charges Regulations
Date Last Modified: January 1, 2003
Performance Standards: National Service Standards
Performance Results: National Service Standards
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
4,858 | 5,551 | 12,115 | 2010-11 | 5,246 | 12,957 |
2011-12 | 5,275 | 12,957 | |||
2012-13 | 5,303 | 12,957 |
Other Information: Excludes revenues and costs from divested and leased airports. Consistent with public consultations conducted in the past, full costs reported do not reflect annualized capital costs in recognition of the fact that smaller airports may not have the necessary critical mass of traffic to fully pay for these large up-front infrastructure costs e.g. start-up costs.
User Fee: Airports - Annual Registration of Mobile Equipment used at Airports
Fee Type: O
Fee-setting Authority: Government Property Traffic Act and Airport Traffic Regulations - Part III Section 57 to 60
Date Last Modified: February 24, 2004
Performance Standards: National Service Standards
Performance Results: National Service Standards
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
3 | 1 | 4 | 2010-11 | 1 | 4 |
2011-12 | 1 | 4 | |||
2012-13 | 1 | 4 |
Other Information: Excludes revenues and costs from divested and leased airports. Consistent with public consultations conducted in the past, full costs reported do not reflect annualized capital costs in recognition of the fact that smaller airports may not have the necessary critical mass of traffic to fully pay for these large up-front infrastructure costs e.g. start-up costs.
User Fee: Airports - Vehicle Parking Charges
Fee Type: O
Fee-setting Authority: Section 4.4(2) of the Aeronautics Act and Section 2 of the Ministerial Regulations Authorization Order, Airport Vehicle Parking Charges Regulations
Date Last Modified: November 19, 1998
Performance Standards: National Service Standards
Performance Results: National Service Standards
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
267 | 276 | 1,243 | 2010-11 | 275 | 1,329 |
2011-12 | 278 | 1,329 | |||
2012-13 | 279 | 1,329 |
Other Information: Excludes revenues and costs from divested and leased airports. Consistent with public consultations conducted in the past, full costs reported do not reflect annualized capital costs in recognition of the fact that smaller airports may not have the necessary critical mass of traffic to fully pay for these large up-front infrastructure costs e.g. start-up costs.
User Fee: Ports - Public Port Revenues: Utility Charges, Wharfage, Berthage, Storage and Harbour Dues
Fee Type: O
Fee-setting Authority: Canada Marine Act
Fees
Date Last Modified: January 1, 2004
Performance Standards: National Service Standards
Performance Results: National Service Standards
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
8,221 | 9,266 | 34,932 | 2010-11 | 7,659 | 27,334 |
2011-12 | 8,012 | 26,749 | |||
2012-13 | 8,007 | 17,896 |
User Fee: Access to Information Requests - Fees
Fee Type: O
Fee-setting Authority: Access to Information Act and Regulations
Date Last Modified: 1992
Performance Standards: Service Standards are included in the Access to information Act, Section 7
Performance Results: Statutory deadlines have been met for 46% of requests. 100% of extension notices were sent within 30 days following the receipt of the request. 100% of transfer notices were sent within 15 days.
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
6 | 4 | 2,611 | 2010-11 | 5 | 2,611 |
2011-12 | 5 | 2,611 | |||
2012-13 | 5 | 2,611 |
Other Information: Access to Information Requests – Fees: The Access to Information Act has provisions to waive fees. Cost information is based on the Statistical Reports on the Access to Information Act. User Fee financial information includes adjustments to a full cost base in accordance with the TBS Guide to Costing.
Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
Full Cost represents the full cost of providing a service, good, facility or privilege. Full Cost is not necessarily the cost attributed to fee-paying clients and a lower cost recovery level may be required based on the economic impact on stakeholders, stakeholders paying capability, the degree to which a price may affect the achievement of public policy objectives, etc.
Full Cost is calculated according to costing principles identified in the Treasury Board Secretariat’s Guide to Costing.
2009-10 | Planning Years | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Sub-Total (R) | 15,687 | 15,293 | 363,775 | 2010-11 | 15,531 | 338,772 |
2011-12 | 15,529 | 336,886 | ||||
2012-13 | 15,521 | 333,852 | ||||
Sub-Total (O) | 13,355 | 15,098 | 50,905 | 2010-11 | 13,186 | 44,235 |
2011-12 | 13,571 | 43,650 | ||||
2012-13 | 13,595 | 34,797 | ||||
Total | 29,042 | 30,391 | 414,680 | 2010-11 | 28,717 | 383,007 |
2011-12 | 29,100 | 380,536 | ||||
2012-13 | 29,116 | 368,649 |
External Fee | Service Standard [1] | Performance Results [2] | Stakeholder Consultation |
---|---|---|---|
Aviation Safety - Regulatory Fees (Note 2) |
Ontario Region: results for Services with Fees Other performance results under development. |
The Canadian Aviation Regulation Advisory Committee (CARAC) was consulted in December 2006 to seek agreement on the consultation methodology. The annual review of performance and feedback is satisfactory and there are no immediate plans for changes to the standards. Ongoing feedback is now possible through the TC website using the CAIRS application. Stakeholder relationships are important and valued. There are no outstanding issues for stakeholders at present. Given that the standard was published in 2010, a periodic review of existing standards in full consultation with stakeholders is expected every three years, starting in fiscal year 2012-2013. |
|
Marine Safety - Regulatory Fees for inspections, surveys, services, etc. | Service Standards for Marine Safety´s Fees | Work continued to advance in 2009-2010 with regard to establishing electronic tracking for service standard performance. Marine Safety has 32 IT systems / databases that manage program data, and a number of them require modifications to integrate service management data. Marine Safety’s new IT framework, which will provide a common technical platform and the capability to share data amongst systems, will facilitate this effort. Further, a working group was established in the fall 2009 to review existing service standards with a view to improving their measurability. Proposals have been developed that will be presented to the Marine Safety Executive in the winter of 2010. | Consultation process completed in May 2006; comments received were favourable; no written comments received. Ongoing feedback via Transport Canada (TC) Website. All proposals for changes are subject to public consultations via TC Website, Canada Gazette and the Canadian Marine Advisory Council (CMAC) meetings. |
Marine Safety - Office of Boating Safety - Construction Standard Compliance Labels | Office of Boating Safety Compliance Labels | Performance results updated annually. In 2009-2010, services for the issuance of construction standard compliance labels were rendered within the standard in 98.5% of cases. | Consultation process completed in May 2006; comments received were favourable; no written comments received. Ongoing feedback via TC Website. All proposals for changes are subject to public consultations via TC Website, Canada Gazette and CMAC meetings. |
Marine Safety - Ship Radio Inspection program | Part 4 - General | Performance results under development. | Consultation process completed in May 2006; comments received were favourable; no written comments received. Ongoing feedback via TC Website. All proposals for changes are subject to public consultations via TC Website, Canada Gazette and CMAC meetings. |
Airports - Air Services Charges Regulations (ASCR) fees: General Terminal Fees, Landing Fees, Aircraft Parking Charges, Emergency response services charges. | National Service Standards | National Service Standards | Stakeholder feedback was sought through existing channels (e.g. Tenant meetings) at the various sites during Jan/Feb 2006. Stakeholders were also consulted through TC websites. There are no outstanding issues for stakeholders. In 2009-2010 stakeholder consultations continued through the existing channels at various sites and TC website. There are no outstanding issues for stakeholders. A periodic review of existing standards in full consultations with stakeholders is expected every 5 years, starting in fiscal year 2011. |
Airports - Annual Registration of Mobile Equipment used at Airports | National Service Standards | National Service Standards | Stakeholder feedback was sought through existing channels (e.g. Tenant meetings) at the various sites during Jan/Feb 2006. Stakeholders were also consulted through TC websites. There are no outstanding issues for stakeholders. In 2009-2010 stakeholder consultations continued through the existing channels at various sites and TC website. There are no outstanding issues for stakeholders. A periodic review of existing standards in full consultations with stakeholders is expected every 10 years, starting in fiscal year 2016. |
Airports - Vehicle Parking Charges | National Service Standards | National Service Standards | Stakeholder feedback was sought through existing channels (e.g. Tenant meetings) at the various sites during Jan/Feb 2006. Stakeholders were also consulted through TC websites. There are no outstanding issues for stakeholders. In 2009-2010 stakeholder consultations continued through the existing channels at various sites and TC website. There are no outstanding issues for stakeholders. A periodic review of existing standards in full consultations with stakeholders is expected every 10 years, starting in fiscal year 2016. |
Ports - Public Port Revenues: Utility Charges, Wharfage, Berthage, Storage and Harbour Dues | National Service Standards | National Service Standards | Last official consultations were completed by letters to the industry in January 2006. Ongoing feedback is possible through TC website. Feedback from stakeholders relates to one element of the utilities service (costs of meeting security requirements). We are currently implementing a plan to address inconsistencies in the application of the security charge. |
Access to Information Requests - Fees | Service standards are in the Access to Information Act, Section 7 | Statutory deadlines have been met for 46% of requests. 100% of extension notices were sent within 30 days following the receipt of the request. 100% of transfer notices were sent within 15 days. | The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments done in 1986 and 1992. |
Other Information: The Internet links in this report may change following publication, since the various websites are updated regularly.
Transport in its commitment to provide quality services and client satisfaction, has also implemented dispute mechanisms that apply to services, use of facilities and provision of goods for which user fees are charged. This initiative ensures that stakeholders’ concerns and complaints are handled immediately by the various Groups and redress mechanisms undertaken as appropriate.
A complaint mechanism has been developed and implemented for service standards related to the Canadian Aviation Regulations CAR 104 Charges (e.g. Civil Aviation Issues Reporting System (CAIRS)).
A complaint mechanism policy "Handling of complaints related to Marine Safety User Fees and applicable service standards" is available on the web.
A Complaint mechanism has been implemented and posted on the TC web.
Complaint mechanisms have been implemented and posted on the TC web.
The Access to Information Act has provisions for complaint mechanisms.
[1] As established pursuant to the Policy on Service Standards for External Fees:
[2] Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.
User Fees | Fee Type | Fee-setting Authority | Date Last Modified | 2009-2010 Actual Revenue ($) |
---|---|---|---|---|
Fees charged for the processing of access request files under the Access to Information Act (ATIA) | Other products and services | Access to Information Act | 1992 | 1,030 |
User Fee: Fees charged for processing access to information requests filed under the Access to Information Act (ATIA)
Fee Type: Other products and services (O)
Fee-setting Authority: ATIA
Date Last Modified: 2005
Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension is to be sent within 30 days after receipt of request.
Performance Results: Statutory deadlines were met 98 per cent of the time.
2009–10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$2.2 | $0.935 | $582.0 | 2010–11 | $1.5 | $600.0 |
2011–12 | $1.7 | $720.0 | |||
2012–13 | $1.9 | $1,036.0 |
Other Information:
It is the Secretariat's practice to waive fees where the total owing per request amounts to less than $25.00, or when the request has not been answered within the legislated time frames and additional costs would apply, or where there is a public interest in the disclosure. The number of times fees were waived in 2009–10 was due to the informal processing of requests. In order to reduce costs and increase efficiency, documents are also released occasionally on CD-ROM, which means that no reproduction fees are charged to the applicant.
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Fees charged for the processing of access to information requests under the Access to Information Act (ATIA). | Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension is to be sent within 30 days after receipt of the request. | Statutory deadlines met 98% of the time. | The service standard is established by the ATIA and related Regulations. Consultations with stakeholders were undertaken for amendments in 1986, 1992 and 2005. |
Other Information:
There was one new complaint dealing with fees filed with the Office of the Information Commissioner of Canada for 2009–10; the complaint was found to be not substantiated.
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)
Fee Type: Other products and services (O)
Fee-setting Authority: Access to Information Act
Date Last Modified: 1992.
Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request
Performance Results:
2009-10 | Planning Years | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
$500.00 | $227.00 | $616.00 | 2010-11 | $500.00 | $750.00 |
2011-12 | $500.00 | $750.00 | |||
2012-13 | $500.00 | $750.00 |
Other Information:
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA). |
Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. |
Application fees = $90.00 Application fees refunded = $5.00 Reproduction fees = $112.00 Preparation fees = $30.00 Total fees collected = $227.00 Fees Waived = $389.60 Total actual costs = $616.60
WD provided a final response on 13 requests within 30 days of receipt.
Extension notices were sent within 30 days of receipt of the request on 100% of the files (8 requests) where consultations were required.
In addition to the fees waived for alternate formats, viewed records or releases of less than 125 pages, preparation and reproduction fees totalling $368.50 were waived as a result of abandoned requests. |
The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |