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ARCHIVED - Communication Management

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Supporting Tools and Techniques

Act
Checklist
Glossary
Guide
Lexicon
Link
Policy

Presentation
Procedure
Process
Report
Standard
Template
Terminology

Act

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Checklist

Checklists, Guidelines and Project Management Plan Guide

Provides a set of checklists in the context of the Gol program and related to Architecture and Infrastructure, Communication, Information Policy and Management, Legal, Organizational Readiness, Service Quality and Project Management.

http://publiservice.cio-dpi.gc.ca/gol-ged/projects/chck-list/chck-list_e.asp

Glossary

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Guide

Audit and Review Guides

Provides a list of Audit and Review Guides related to Risk Management, Official Languages, Security and other GoC areas of activity.

http://publiservice.tbs-sct.gc.ca/Pubs_pol/dcgpubs/TB_H4/siglist_e.html

Government On-line (GOL) Implementation Kit

Describes a set of tools and references for determining which programs currently being delivered through an organization are candidates for GOL exposure, and how to plan, justify, and launch the resulting project.

http://publiservice.pwgsc.gc.ca/goltoolkit/text/index-e.html

Planning Information Products: effective, no-frills publishing practices

Describes practices related to preparing a Publishing and dissemination plan, access and retrieval, product planning, design of report covers, standard news releases, and information kit folders, illustrations of report covers, news releases and kit folders.

http://www.tbs-sct.gc.ca/Pubs_pol/ciopubs/TB_CP/nofrills_e.html

Quality Services - Guides

Describes practices for quality service, including topics on client consultation, measuring client satisfaction, working with unions, establishing a supportive learning environment, recognition of individuals and teams, employee surveys, service standards, benchmarking, communications, effective complaint management, and implementing quality service.

http://www.tbs-sct.gc.ca/Pubs_pol/opepubs/TB_O/siglist_e.html

Lexicon

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Link

ISACA - Control Objectives for Information and related Technology (COBIT)

Prescribes security and control practices that provides a reference framework in four domains Planning and Organization, Acquisition and Implementation, Delivery and Support, Monitoring) and as a key evaluation and analytical tool for IT performance audits.

http://www.isaca.org/cobit.htm

Office of Government Commerce (OCG) - UK - PRINCE^TM methodology

Prescribes a project management method covering the organisation, management and control of projects.

http://www.ogc.gov.uk/ogc/ogchelp.nsf/pages/redirect.html

PMI - Guide to the Project Management Body of Knowledge (PMBOK)

Prescribes generally accepted processes to manage projects through their life cycle.

http://www.pmi.org/

Software Exchange Service

Provides a focal point to promote the sharing of government-owned applications software, documentation, and related information among government institutions.

http://publiservice.gc.ca/softwareexchange/index-e.html

Software Exchange Service The Project Management Framework (PMF), version 2.0 - 827

Provides a brief overview of AAFC Project Management Framework - a web enabled toolkit with guidelines and templates to assist in the planning, execution and closure of IM/IT projects.

http://publiservice.gc.ca/softwareexchange/827-e.html

Policy

Government Communications Policy

Prescribes requirements for providing quality information to the public about federal policies, programs and services; to take into account the concerns and views of the public in establishing priorities, developing policies and implementing programs; and to ensure the government is visible, accessible and answerable to the public that it serves.

http://www.tbs-sct.gc.ca/Pubs_pol/sipubs/comm/comm_e.html

Policy on Language of Work in "Bilingual" Regions

Prescribes the requirements for government institutions to create conducive work environments in bilingual regions that will accommodate the effective use of both official languages.

http://www.tbs-sct.gc.ca/pubs_pol/hrpubs/OffLang/CHAP2_1_e.html

Policy on Language of Work in "Unilingual" Regions

Prescribes the requirements for government institutions to fulfil their obligations with regard to the language-of-work rights of employees who work in Unilingual regions.

http://www.tbs-sct.gc.ca/pubs_pol/hrpubs/OffLang/CHAP2_2_e.html

Policy on the Provision of Accommodation for Employees with Disabilities

Prescribes the requirements regarding the employment accommodation of employees with disabilities. Establish the need for government's electronic information sites to be accessible to people with disabilities and that computer system upgrades initiatives include appropriate consultations with employees with disabilities.

http://www.tbs-sct.gc.ca/Pubs_pol/hrpubs/TB_852/ppaed_e.html

Policy on using the Official Languages on Electronic Networks

Prescribe the official languages requirements when using electronic networks to provide services to, and communicate with, the public or their employees. Establishes models for the introductory pages of sites.

http://www.tbs-sct.gc.ca/pubs_pol/hrpubs/offlang/uolee.html

Presentation

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Procedure

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Process

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Report

Reports from the President of the Treasury Board

Provides a list of reports from the President of the Treasury Board related to Access to Information and Privacy, Crown Corporations, Employment Equity, Results-based Management, Accountability and Review, Official Languages , Public Accounts , Quality Services, and Other Government-wide Initiatives .

http://www.tbs-sct.gc.ca/report_e.html#access