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Enhanced Management Framework

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Supporting Tools and Techniques

Act
Checklist
Glossary
Guide
Lexicon
Link
Policy

Presentation
Procedure
Process
Report
Standard
Template
Terminology

Act

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Checklist

An Enhanced Framework for the Management of Information Technology Projects - Part II Solutions: Putting the Principles to Work

Provides in Appendix I a questionnaire to assess the use of EMF related practices in government institutions.Also provides an overview on the original plan, intended audience, and relationships of the EMF.

http://www.tbs-sct.gc.ca/emf-cag/ppw-slp/ppw-slp00_e.asp

Checklists, Guidelines and Project Management Plan Guide

Provides a set of checklists in the context of the Gol program and related to Architecture and Infrastructure, Communication, Information Policy and Management, Legal, Organizational Readiness, Service Quality and Project Management.

http://publiservice.cio-dpi.gc.ca/gol-ged/projects/chck-list/chck-list_e.asp

e-Government Capacity Check © Diagnostic Tool

Provides a list of questions to obtain information on the capability of a government institution in the areas of e-strategy, IM/IT infrastructure, risk and program management, organizational capabilities, value chain management and performance.

http://www.tbs-sct.gc.ca/emf-cag/gcc-ec/ig-ge_e.asp

Glossary

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Guide

An Enhanced Framework for the Management of Information Technology Projects - Project Management Core Competencies

Describes the core competencies, or basic skills, required by a person managing an information technology (IT) project in the Canadian federal government.

http://www.tbs-sct.gc.ca/emf-cag/corecompetencies/cc-cb00_e.asp

Government On-line (GOL) Implementation Kit

Describes a set of tools and references for determining which programs currently being delivered through an organization are candidates for GOL exposure, and how to plan, justify, and launch the resulting project.

http://publiservice.pwgsc.gc.ca/goltoolkit/text/index-e.html

IT Competency Profiles

Describes a generic IT progression program and requisite skill sets for the CS community.

http://publiservice.cio-dpi.gc.ca/oro-bgc/learning/jswg-gtpc/jswg-gtpc_e.asp

IT Work Description Repository

Provides acompendium of work descriptions

http://publiservice.cio-dpi.gc.ca/oro-bgc/ucs-ngc/repository-repertoire_e.asp

Quality Services - Guides

Describes practices for quality service, including topics on client consultation, measuring client satisfaction, working with unions, establishing a supportive learning environment, recognition of individuals and teams, employee surveys, service standards, benchmarking, communications, effective complaint management, and implementing quality service.

http://www.tbs-sct.gc.ca/Pubs_pol/opepubs/TB_O/siglist_e.html

Lexicon

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Link

Baldrige National Quality Program

Defines business criteria to assess performance excellence: leadership, strategic planning, information and analysis, human resources, customer and market focus, process management, and business results.

http://www.quality.nist.gov/

General Accounting Office - USA

Provides publications on the effectiveness of IT investments, risk management, and the performance of CIO organizations.

http://www.gao.gov

ISACA - Control Objectives for Information and related Technology (COBIT)

Prescribes security and control practices that provides a reference framework in four domains Planning and Organization, Acquisition and Implementation, Delivery and Support, Monitoring) and as a key evaluation and analytical tool for IT performance audits.

http://www.isaca.org/cobit.htm

Ontario Gov CIO

Describes the Government of Ontario Information and Information Technology Agenda, including aspects such as e-government, policies, standards, and guidelines, infrastructure services, procurement, and organization

http://www.cio.gov.on.ca/scripts/index_.asp?action=31&P_ID=1&N_ID=1&U_ID=0

Organizational Readiness Office

Provides an overview of the objectives and roles of the Organizational Readiness Office to ensure that public servants have the appropriate tools, business practices and policy frameworks needed to prepare themselves and their workplaces to achieve the goals of GOL and Service Improvement initiatives.

http://www.tbs-sct.gc.ca/oro-bgc/index_e.asp

PMI - Guide to the Project Management Body of Knowledge (PMBOK)

Prescribes generally accepted processes to manage projects through their life cycle.

http://www.pmi.org/

Software Exchange Service

Provides a focal point to promote the sharing of government-owned applications software, documentation, and related information among government institutions.

http://publiservice.gc.ca/softwareexchange/index-e.html

Software Exchange Service The Project Management Framework (PMF), version 2.0 - 827

Provides a brief overview of AAFC Project Management Framework - a web enabled toolkit with guidelines and templates to assist in the planning, execution and closure of IM/IT projects.

http://publiservice.gc.ca/softwareexchange/827-e.html

Policy

Employment Equity Policy

Prescribes the requirements to provide quality services to all Canadians by establishing, within the federal Public Service, a workforce of qualified employees while ensuring that its obligations under the Employment Equity Act are met.

http://www.tbs-sct.gc.ca/Pubs_pol/hrpubs/TB_852/ee_e.html

Policy on the Duty to Accommodate Persons with Disabilities in the Federal Public Service (Draft)

Prescribes the requirements to ensure that persons with disabilities are able to participate as fully in the federal Public Service as persons who do not have disabilities.

http://www.tbs-sct.gc.ca/clf-upe/iac/disabilit-handicap/disabilit-handicap_e.asp

Policy on the Provision of Accommodation for Employees with Disabilities

Prescribes the requirements regarding the employment accommodation of employees with disabilities. Establish the need for government's electronic information sites to be accessible to people with disabilities and that computer system upgrades initiatives include appropriate consultations with employees with disabilities.

http://www.tbs-sct.gc.ca/Pubs_pol/hrpubs/TB_852/ppaed_e.html

Security Policy

Prescribes the requirements to ensure the appropriate safeguarding of sensitive information and assets of the federal government. Establishes the need to classify information, to conduct an assessment of related threats and risks, to limit access to classified information and to conduct security reliability checks and assessments on employees.

http://www.tbs-sct.gc.ca/pubs_pol/gospubs/TBM_12A/gsp-psg_e.html

Presentation

Communities of Practice: Agents of Change

Explains challenges and issues related to IT, IM, and Service communities of practice. Ed Fine, 2001

http://www.tbs-sct.gc.ca/oro-bgc/pres/2001/tigw/page01_e.asp?bp=1

Procedure

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Process

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Report

Maximizing the Success of Chief Information Officers - Learning from Leading Organizations

Describes principles and practices gleaned from the case studies to offer suggestions on what agency executives can do to ensure the effectiveness of their CIO organizations. US General Accounting Office, 2000.

http://www.gao.gov/special.pubs/ai00083.pdf

Reports from the President of the Treasury Board

Provides a list of reports from the President of the Treasury Board related to Access to Information and Privacy, Crown Corporations, Employment Equity, Results-based Management, Accountability and Review, Official Languages , Public Accounts , Quality Services, and Other Government-wide Initiatives .

http://www.tbs-sct.gc.ca/report_e.html#access