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Supporting Tools and Techniques

Act
Checklist
Glossary
Guide
Lexicon
Link
Policy

Presentation
Procedure
Process
Report
Standard
Template
Terminology

Act

Personal Information Protection and Electronic Documents Act

Prescribes the requirements that govern the collection, use, and disclosure of personal information by all federally regulated private sector organizations and by government corporations not covered by the Privacy Act, in the course of commercial activity.It also provides for the use of electronic alternatives to record or communicate information or transactions, describes the characteristics of secure electronic signatures, and the conditions under which electronic signatures can be used to authenticate business transactions and to provide evidence in legal proceedings.

http://lois.justice.gc.ca/en/P-8.6/79806.html

Privacy Act

Prescribes the requirements to protect the privacy of individuals with respect to personal information held by a federal institution and to provide individuals with a right of access to that information. Establishes rules that govern the collection, retention and disposal of personal information, the obligation to protect personal information, the rights of individuals to personnel information held by government institutions, and the need to maintain Personal Information Banks and Indexes.

http://laws.justice.gc.ca/en/P-21/87221.html

Checklist

Checklists, Guidelines and Project Management Plan Guide

Provides a set of checklists in the context of the Gol program and related to Architecture and Infrastructure, Communication, Information Policy and Management, Legal, Organizational Readiness, Service Quality and Project Management.

http://publiservice.cio-dpi.gc.ca/gol-ged/projects/chck-list/chck-list_e.asp

Checklists, Guidelines and Project Management Plan Guide

http://publiservice.cio-dpi.gc.ca/gol-ged/projects/chck-list/chck-list_e.asp

e-Government Capacity Check © Diagnostic Tool

Provides a list of questions to obtain information on the capability of a government institution in the areas of e-strategy, IM/IT infrastructure, risk and program management, organizational capabilities, value chain management and performance.

http://www.tbs-sct.gc.ca/emf-cag/gcc-ec/ig-ge_e.asp

e-Government Capacity Check © Diagnostic Tool

http://www.tbs-sct.gc.ca/emf-cag/gcc-ec/ig-ge_e.asp

Glossary

Sorry, no records match: Glossary and Information Management or Information Technology

Guide

CIOB - Public Key Infrastructure

Provides an introduction to PKI, a methodology for cross-certification and a list of PKI guidance documents, related to implementing the Public Key Infrastructure in the GoC.

http://www.tbs-sct.gc.ca/pki-icp/index_e.asp

Common Look and Feel Self-Assessment Guide

A section of the Common Look and Feel Standards for the Internet (CLF) that prescribes a questionnaire to determine the compliance level of Internet Web sites with the Common Look and Feel Standards

http://www.tbs-sct.gc.ca/clf-upe/guide/guide_e.asp

Framework for the Management of Information in the Government of Canada

Describes a vision statement, goals, objectives, links to existing legislation, policies, and regulations, roles and responsibilities for the management of information in the GoC, and IM Standards and Guidelines, and provides for Guides for Business Delivery, Offices Activities and the provision of IM Services.

http://www.tbs-sct.gc.ca/im-gi/fmi-cgi/fmi-cgi_e.asp

Government of Canada, Federated Architecture, Iteration One

Describes an IM/IT architecture "roadmap" that will enable the optimal use of information technologies to support government operations and program and service delivery.

http://publiservice.cio-dpi.gc.ca/fap-paf/documents/iteration/iteration_e.asp

Guide to the Review of Management of Government Information Holdings

Describes criteria and questions to assess the practices of management of information in a government institution.

http://www.tbs-sct.gc.ca/Pubs_pol/ciopubs/TB_GIH/GUIDE_e.html

ITSB Service Guide

Describes how to use Service Level Agreements (SLAs) to define the client/service provider relationship. Information Technology Services Branch Management Board Secretariat Government of Ontario

http://www.tbs-sct.gc.ca/emf-cag/serguide/serguide00_e.asp

Quality Services - Guides

Describes practices for quality service, including topics on client consultation, measuring client satisfaction, working with unions, establishing a supportive learning environment, recognition of individuals and teams, employee surveys, service standards, benchmarking, communications, effective complaint management, and implementing quality service.

http://www.tbs-sct.gc.ca/Pubs_pol/opepubs/TB_O/siglist_e.html

Lexicon

Sorry, no records match: Lexicon and Information Management or Information Technology

Link

Baldrige National Quality Program

Defines business criteria to assess performance excellence: leadership, strategic planning, information and analysis, human resources, customer and market focus, process management, and business results.

http://www.quality.nist.gov/

British Columbia Gov CIO

Describes the Government of British Columbia Information and Information Technology Agenda, including aspects such as strategic initiatives and statutes, policies, procedures and guidelines applying to the management of the British Columbia Government's information and information technology resources (IM/IT)

http://www.cio.gov.bc.ca/

Canadian CIO or Information Management /Information Technology Sites

Lists Canadian CIO or Information Management /Information Technology Sites

http://www.tbs-sct.gc.ca/cio-dpi/links/cptg-gptc_e.asp

CIOB - Information Policy Division

Provides an overview of the objectives and role of the Information Policy Division in modernizing and maintaining federal information management and technology policies and guidelines.

http://www.tbs-sct.gc.ca/ip-pi/index_e.asp

CIOB - Welcome to Information Management Resource Centre

Provides references related to information management policies, standards, guidelines, resources, best practices, case studies, reviews, evaluations, departmental level guidelines, business cases, policies and innovators from within the Government of Canada as well as from other sources.

http://www.tbs-sct.gc.ca/im-gi/index_e.asp

CIOB - Welcome to the Service Transformation Website

Provides information and tools such as templates, checklists, modelling and evaluation tools, links, and a self assessment guide, to move through the process of rethinking service delivery as services are transferred on-line and when there is potential for intra-departmental, inter-departmental or inter-jurisdictional collaboration in service delivery.

http://publiservice.cio-dpi.gc.ca/gol-ged/gbt-gto/index_e.asp

CIOB - Welcome to the Service Transformation Website

http://publiservice.cio-dpi.gc.ca/gol-ged/gbt-gto/index_e.asp

CIPS - Canadian Information Processing Society.

Describes the activities of the association to provide leadership in information systems and technologies by developing and promoting quality standards and practices, research, certification, and professional development while safeguarding the public interest.

http://www.cips.ca/

ESD Clearinghouse

Provides information on electronic service delivery: research, policies and best practices associated with improving government services through technology.

http://www.ipaciapc.ca/

Fin/TBS forum

Provides through an electronic forum format (password required) access to information related to Infrastructure and Federated Architecture activities, reports and discussion items.

https://altavista.tbs-sct.gc.ca/forum/cio-dpi/dispatch.exe

Forrester Research

Provides information on IM/IT trends, strategies, products, and services, and its impact to business.

http://www.forrester.com/

Gartner

Provides information on IM/IT trends, strategies, products, and services, and its impact to business.

http://www.gartner.com/

IEEE

Describes the products and services of the organization to promote the engineering process of creating, developing, integrating, sharing, and applying knowledge about electrical and information technologies and sciences.

http://www.ieee.org/

IEEE - Standards on Information Technology, Power and Energy, and Telecommunications industries

Prescribes software engineering and other information technology related standards.

http://www.ieee.org/

IFAC Standards and Guidelines

Provides guidelines to assist management and accountants in overseeing IT projects.

http://www.ifac.org/

International Electro technical Commission

Describes the products and services of the Commission as the international standards and conformity assessment body for all fields of electro technology.

http://www.iec.ch/

ISACA - The Information Systems Audit and Control Association and Foundation

Describes the activities of the Association in the areas of IT governance, control, and assurance.

http://www.isaca.org/

ISO/IEC International Standard for Software Lifecycle Processes (ISO 12207)

Prescribes a framework for software life-cycle processes from concept through retirement. It prescribes primary processes for the acquisition, supply, development, operation and maintenance of software, and also, specifies corporate and organizational lifecycle processes.

http://www.iso.ch/

ISO/IEC International Standard for Software Lifecycle Processes (ISO 12207)

http://www.iso.ch/

IT Service Management Forum

Describes the activities of the organization as a forum for IT service management professionals

http://www.itsmf.com/

ITIL - Information Technology Infrastructure Library

Prescribes processes for service support and service delivery, some of them also used in Project Management.

http://www.itil.co.uk/

MetaGroup

Provides information on IM/IT trends, strategies, products, and services, and its impact to business.

http://www.metagroup.com/

National Research Council of Canada- Institute for Information Technology

Describes the activities of the NRC- Software Enginnering group to investigate software products and to develop criteria to evaluate existing technologies and lists sofware engineering articles and publications of interest.

http://seg.iit.nrc.ca/English/index.html

Ontario Gov CIO

Describes the Government of Ontario Information and Information Technology Agenda, including aspects such as e-government, policies, standards, and guidelines, infrastructure services, procurement, and organization

http://www.cio.gov.on.ca/scripts/index_.asp?action=31&P_ID=1&N_ID=1&U_ID=0

Ontario Gov CIO

http://www.cio.gov.on.ca/scripts/index_.asp?action=31&P_ID=1&N_ID=1&U_ID=0

Public Sector CIO Council

Describes the activities of the Council to provide a forum for the exchange of information and best practices between provinces, territories and the federal government.

http://www.pscioc-cdpisp.org/

SEI - Software Engineering Institute

Describes the products and services of the institute to make the acquisition, development, and sustainement of software-intensive systems predictably better, faster, and cheaper.

http://www.sei.cmu.edu/

SEI - The Capability Maturity Model-Integrated SE/SW

Prescribes goals and practices for the development of systems and software grouped into project management, support, engineering and process improvement processes.

http://www.sei.cmu.edu/

SEI - The Capability Maturity Model-Integrated SE/SW

Prescribes goals and practices for the development of systems and software grouped into project management, support, engineering and process improvement processes.

http://www.sei.cmu.edu/

Seybold Reports

Provides information on IM/IT trends, strategies, products, and services, and its impact to business.

http://www.seyboldreports.com

SPIN - Software Process Improvement Network

Lists regional groups called "SPINs" that meet and share their experiences initiating and sustaining software process improvement programs.

http://www.sei.cmu.edu/collaborating/spins/spins.html

SPIN - Software Process Improvement Network

Lists regional groups called "SPINs" that meet and share their experiences initiating and sustaining software process improvement programs.

http://www.sei.cmu.edu/collaborating/spins/spins.html

The Standish Group

Provides information on IM/IT trends, strategies, products, and services, and its impact to business.

http://www.pm2go.com/

Policy

Access to Information Policy

Prescribes the requirements to ensure effective and consistent administration of the Access to Information Act and Regulations on a government-wide basis. Establishes the need for departments to provide descriptions of their information holdings to TBS and guidelines to evaluate the need to use alternate formats for people with sensory disabilities.

http://www.tbs-sct.gc.ca/pubs_pol/gospubs/TBM_121/CHAP1_1_e.html

Management of Information Technology Policy

Prescribes the requirements to use information technology as a strategic tool to support government priorities and program delivery, to increase productivity, and to enhance service to the public. Establishes the need to apply information technology in a way that renews how government does its business, to use a business-case approach to develop information technology strategies and to select information technology investments that best meet the policy objective and show due regard for employees and members of the public.

http://www.tbs-sct.gc.ca/pubs_pol/ciopubs/tb_it/chap2_1_e.html

Policy for the Public Key Infrastructure Management in the GoC

Also known as Government PKI Policy, it prescribes the requirements to establish and manage the use of public key cryptography as a component of the government's common IM/IT infrastructure.

http://www.tbs-sct.gc.ca/pubs_pol/ciopubs/PKI/pki_e.html

Policy on the Management of Government Information Holdings

Prescribes the requirements to manage government information in a cost-effective and coordinated manner throughout its life-cycle. Establishes the need for departments to manage all information holdings as a corporate resource, to make the widest possible use of information within the government, to reduce response burden on the public by eliminating unnecessary collection of information; and to identify and conserve information holdings that serve to reconstruct the evolution of policy and program decisions or have historical or archival importance

http://www.tbs-sct.gc.ca/Pubs_pol/ciopubs/TB_GIH/CHAP3_1_e.html

Policy on Electronic Authorization and Authentication

Prescribes the requirements to control and protect business transactions in electronic form through proper authorization and authentication, and the need to conduct risk and threat assessments.

http://www.tbs-sct.gc.ca/pubs_pol/dcgpubs/tbm_142/2-2_e.html

Policy on Electronic Authorization and Authentication

Prescribes the requirements to control and protect business transactions in electronic form through proper authorization and authentication, and the need to conduct risk and threat assessments.

http://www.tbs-sct.gc.ca/pubs_pol/dcgpubs/tbm_142/2-2_e.html

Policy on Privacy and Data Protection

Prescribes the requirements to ensure the effective and consistent application of the provisions of the Privacy Act and the Privacy Regulations by government institutions. Establishes the need to limit the collection of personal information to what is required for programs or activities and to advise individuals on the purpose of information being collected. It also specifies the need for federal institutions to have in place adequate controls to protect, account for, and provide access to personal information; to limit the use of SIN number, and to control the use personal information data matching activities.

http://www.tbs-sct.gc.ca/Pubs_pol/gospubs/TBM_128/siglist_e.html

Policy on the Use of Electronic Networks

Prescribes the requirements to put in place policies and practices that promote the appropriate use of electronic networks to conduct the business of government. The policies must be consistent with the operational needs of the workplace, the Privacy Act, the Access to Information Act and the Charter of Rights and Freedoms.

http://www.tbs-sct.gc.ca/pubs_pol/ciopubs/TB_CP/uene.html

Policy on using the Official Languages on Electronic Networks

Prescribe the official languages requirements when using electronic networks to provide services to, and communicate with, the public or their employees. Establishes models for the introductory pages of sites.

http://www.tbs-sct.gc.ca/pubs_pol/hrpubs/offlang/uolee.html

Privacy Impact Assessment policy

Prescribes the requirements for Privacy Impact Assessments during the design or re-design of government programs or services.

http://publiservice.cio-dpi.gc.ca/gol-ged/pia-pip/pia-pip_e.asp

Security Policy

Prescribes the requirements to ensure the appropriate safeguarding of sensitive information and assets of the federal government. Establishes the need to classify information, to conduct an assessment of related threats and risks, to limit access to classified information and to conduct security reliability checks and assessments on employees.

http://www.tbs-sct.gc.ca/pubs_pol/gospubs/TBM_12A/gsp-psg_e.html

Security Policy

http://www.tbs-sct.gc.ca/pubs_pol/gospubs/TBM_12A/gsp-psg_e.html

Presentation

Canada Site Portal and Publiservice Search

Explains issues and statistics around Canada Site Portal and Publiservice Search, Dave Thompson, 2001

http://www.tbs-sct.gc.ca/clf-upe/iac/search/page01_e.asp?bp=1

Official Languages

Explains website design considerations to ensure full compliance with the Official Languages Act. Treasury Board Secretariat, 2000

http://www.tbs-sct.gc.ca/clf-upe/workshops/lang/ws-sa2_00_e.asp

Understanding the CLF Initiative: A Strategic Approach

Explains requirements related to the implemention of the Common Look and Feel Standards and Guidelines on Government Web sites. Treasury Board Secretariat, 2001

http://www.tbs-sct.gc.ca/clf-upe/workshops/govnet2001/undrs-compr_e.asp

Procedure

Sorry, no records match: Procedure and Information Management or Information Technology

Process

Sorry, no records match: Process and Information Management or Information Technology

Report

Information Management in the Government of Canada - A Situation Analysis

Provides an overview of the situation of Information Management (IM) in the GoC, including the IM landscape, issues and recommendations. The report is dated April 2000.

http://www.tbs-sct.gc.ca/ip-pi/policies/imreport/imreport-rapportgi00_e.asp

Reports from the President of the Treasury Board

Provides a list of reports from the President of the Treasury Board related to Access to Information and Privacy, Crown Corporations, Employment Equity, Results-based Management, Accountability and Review, Official Languages , Public Accounts , Quality Services, and Other Government-wide Initiatives .

http://www.tbs-sct.gc.ca/report_e.html#access

Reports from the President of the Treasury Board

http://www.tbs-sct.gc.ca/report_e.html#access

Standard

CLF - Accessibility Section

A section of the Common Look and Feel Standards for the Internet (CLF) that describes standards, guidelines, and best practices, including links and contacts, to ensure that sites can be easily accessed by the widest possible audience.

http://www.tbs-sct.gc.ca/clf-upe/1/1_e.asp

CLF - Collaborative Arrangements Section

A section of the Common Look and Feel Standards for the Internet (CLF) that describes standards, guidelines, and best practices, including links and contacts, to ensure adequate federal identity, presence and visibility in web sites.

http://www.tbs-sct.gc.ca/clf-upe/2/2_e.asp

CLF - Cybersquatting Section

http://www.tbs-sct.gc.ca/clf-upe/3/3_e.asp

CLF - E-mail Section

A section of the Common Look and Feel Standards for the Internet (CLF) that describes standards, guidelines, and best practices, including links and contacts, related to the use of institutional addresses, signature blocks, "Canada" wordmark and FIP signatures, and acknowledgments for e-mail.

http://www.tbs-sct.gc.ca/clf-upe/4/4_e.asp

CLF - Navigation and Format Section

A section of the Common Look and Feel Standards for the Internet (CLF) that describes standards, guidelines, and best practices, including links and contacts, to ensure a logical and consistent system of navigation, and a presentation of content from a user's perspective and with a coherent expression.

http://www.tbs-sct.gc.ca/clf-upe/6/6_e.asp

CLF - Official Languages Section

A section of the Common Look and Feel Standards for the Internet (CLF) that describes standards, guidelines, and best practices, including links and contacts, to ensure full compliance with the Official Languages Act.

http://www.tbs-sct.gc.ca/clf-upe/7/7_e.asp

CLF- Federal Identity Program

A section of the Common Look and Feel Standards for the Internet (CLF) that prescribes mandatory elements associated with identification and visual recognition on government sites and that improve way finding and support visual recognition on government sites, and that describes guidelines for layout, colour, and typography along with sample grids and templates.

http://www.tbs-sct.gc.ca/clf-upe/fip-pcim/intro_e.asp

Common Look and Feel Standards for the Internet

Prescribes standards and guidelines for federal websites related to navigation and format, metadata information, accessibility, federal identity program identities, domain names, e-mail management, and the use of official languages.

http://www.tbs-sct.gc.ca/clf-upe

Information and technology Standards

Provides a list of information and technology standards that been approved by the Treasury Board for mandatory use throughout the federal government of Canada

http://www.tbs-sct.gc.ca/its-nit/index_e.asp

Information Technology Security Standard

Prescribes the operational standard for information technology security. Establishes the need for security planning, threat and risk assessments, statement of security requirements, certification and accreditation, appropriate contract clauses, and the requirements for personnel, physical, hardware, software, and communications security.

http://www.tbs-sct.gc.ca/pubs_pol/gospubs/tbm_12a/23recon_e.html

Information Technology Security Standard

http://www.tbs-sct.gc.ca/pubs_pol/gospubs/tbm_12a/23recon_e.html

Treasury Board Information Management Standard - Controlled Vocabulary Standard

Prescribes the use of controlled vocabulary to classify and describe information, and to support navigation, searching, information sharing and interoperability goals of Government On-Line (GOL).

http://www.tbs-sct.gc.ca/its-nit/standards/tbits39/crit392_e.asp

Treasury Board Information Management Standard - Government On-Line Metadata

Prescribes the adoption of the Dublin Core as specified at http://www.dublincore.org/ as the core metadata standard for resource discovery.

http://www.tbs-sct.gc.ca/its-nit/standards/tbits39/crit391_e.asp

Template

Sorry, no records match: Template and Information Management or Information Technology

Terminology

Sorry, no records match: Terminology and Information Management or Information Technology