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Enhanced Management Framework

ARCHIVED - Requirement Management

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Supporting Tools and Techniques

Act
Checklist
Glossary
Guide
Lexicon
Link
Policy

Presentation
Procedure
Process
Report
Standard
Template
Terminology

Act

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Checklist

An Enhanced Framework for the Management of Information Technology Projects - Part II Solutions: Putting the Principles to Work

Provides in Appendix I a questionnaire to assess the use of EMF related practices in government institutions.Also provides an overview on the original plan, intended audience, and relationships of the EMF.

http://www.tbs-sct.gc.ca/emf-cag/ppw-slp/ppw-slp00_e.asp

Glossary

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Guide

A Policy Framework for Service Improvement in the GoC

Prescribes the requirements for a continuous improvement approach to service quality and client satisfaction.

http://www.tbs-sct.gc.ca/pubs_pol/sipubs/si_as/pfsi_e.html

Government On-line (GOL) Implementation Kit

Describes a set of tools and references for determining which programs currently being delivered through an organization are candidates for GOL exposure, and how to plan, justify, and launch the resulting project.

http://publiservice.pwgsc.gc.ca/goltoolkit/text/index-e.html

Quality Services - Guides

Describes practices for quality service, including topics on client consultation, measuring client satisfaction, working with unions, establishing a supportive learning environment, recognition of individuals and teams, employee surveys, service standards, benchmarking, communications, effective complaint management, and implementing quality service.

http://www.tbs-sct.gc.ca/Pubs_pol/opepubs/TB_O/siglist_e.html

Service Improvement Initiative - ToolBox

Describes practices and templates for service improvement steps, assessment grid, and a common measurement tool for client surveying.

http://www.tbs-sct.gc.ca/si-si/sii-ias/tools/index_e.shtml

Stretching The Tax Dollar - Make or Buy

Provides guidance to comparing the cost of in-house delivery with the cost of obtaining the service through a contract.

http://www.tbs-sct.gc.ca/pubs_pol/opepubs/TB_o3/MABU_e.html

Lexicon

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Link

Baldrige National Quality Program

Defines business criteria to assess performance excellence: leadership, strategic planning, information and analysis, human resources, customer and market focus, process management, and business results.

http://www.quality.nist.gov/

CIOB - Welcome to the Service Transformation Website

Provides information and tools such as templates, checklists, modelling and evaluation tools, links, and a self assessment guide, to move through the process of rethinking service delivery as services are transferred on-line and when there is potential for intra-departmental, inter-departmental or inter-jurisdictional collaboration in service delivery.

http://publiservice.cio-dpi.gc.ca/gol-ged/gbt-gto/index_e.asp

IEEE - Guide to the Software Engineering Body of Knowledge (SWEBOK)

Provides definitions, topics and reference to articles and publications related to software engineering knowledge areas.

http://www.swebok.org

IEEE - Standards on Information Technology, Power and Energy, and Telecommunications industries

Prescribes software engineering and other information technology related standards.

http://www.ieee.org/

Institute of Public Finance Limited

Describes the activities of the Institute to provide guidance on Asset management, Best Value, e-Government, Governance, and Procurement.

http://www.ipf.co.uk/

International Council for Systems Engineering -INCOSE

Describes the activities of the Council to develop, nurture and enhance the system engineering approach to multi-disciplinary system product development.

http://www.incose.org/

ISO/IEC International Standard for Software Lifecycle Processes (ISO 12207)

Prescribes a framework for software life-cycle processes from concept through retirement. It prescribes primary processes for the acquisition, supply, development, operation and maintenance of software, and also, specifies corporate and organizational lifecycle processes.

http://www.iso.ch/

SEI - The Capability Maturity Model-Integrated SE/SW

Prescribes goals and practices for the development of systems and software grouped into project management, support, engineering and process improvement processes.

http://www.sei.cmu.edu/

Software Exchange Service

Provides a focal point to promote the sharing of government-owned applications software, documentation, and related information among government institutions.

http://publiservice.gc.ca/softwareexchange/index-e.html

Software Exchange Service The Project Management Framework (PMF), version 2.0 - 827

Provides a brief overview of AAFC Project Management Framework - a web enabled toolkit with guidelines and templates to assist in the planning, execution and closure of IM/IT projects.

http://publiservice.gc.ca/softwareexchange/827-e.html

SPIN - Software Process Improvement Network

Lists regional groups called "SPINs" that meet and share their experiences initiating and sustaining software process improvement programs.

http://www.sei.cmu.edu/collaborating/spins/spins.html

Policy

Cost Recovery and Charging Policy

Prescribes the guiding principles for cost recovery and charging activities of departments and agencies. Establishes the need for participatory consultation between departments and agencies and their clients before introducing or amending user charges, and on a continuing basis thereafter.

http://www.tbs-sct.gc.ca/pubs_pol/opepubs/tb_h/crp_e.html

Presentation

Cluster BluePrint

Explains the integration of information and services within clusters and provides an overview of GoC Cluster blueprint.

http://publiservice.cio-dpi.gc.ca/gol-ged/gateway/finished/blueprint-plan/2000-10/page01_e.asp?bp=1

Procedure

Change Management Plan Outline

Defines the approach, roles and responsibilities, and high-level outline of the Change Management Plan

http://www.tbs-sct.gc.ca/emf-cag/chgemgmt/cmpo-vpgc_e.asp

Process

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Report

E-Government: a strategic framework for public services in the Information Age

Describes a strategy for Information Age Government. Institute of Public Finance and Accountancy, UK. 2000

http://www.ipf.co.uk/egovernment/posts/post2.htm

Mapping of Services by Subject Clusters and Common Business Processes

Maps planned GOL services to subject clusters and common business processes.

http://publiservice.cio-dpi.gc.ca/gol-ged/gateway/progress/mapping/map_e.asp

Results for Canadians: A Management Framework for the Government of Canada

Sts out a framework for management in the Government of Canada and an agenda for change in the way that departments and agencies manage and deliver their programs and services

http://www.tbs-sct.gc.ca/res_can/rc_e.html