A Profile of the Public Service of Canada

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Table of Contents

• Foreword to the Country Profile Series
• Preface to the Second Edition
• 1 The Canadian Context
  • 1.1 Organisation and Machinery of Government
• 2 Managing People
  • 2.1 Modernising Human Resources Management in the Public Service of Canada
  • 2.2 Staffing the Public Service - the Public Service Commission
  • 2.3 Classification Reform
  • 2.4 Ensuring Non-discrimination in Employment Practices
  • 2.5 Continuous Learning
  • 2.6 Values and Ethics
  • 2.7 Human Resources Planning
  • 2.8 Human Resources Information Systems
  • 2.9 Advisory Committee on Senior Level Retention and Compensation
  • 2.10 Pride and Recognition
  • 2.11 The Public Service Employee Survey
  • 2.12 Health and Safety in the Workplace
  • 2.13 Official Languages
• 3 Service Improvement
  • 3.1 Introduction
  • 3.2 Service Transformation and Multi-channel Integration
  • 3.3 Common, Secure Infrastructure
  • 3.4 Policy and Standards Frameworks
  • 3.5 Communications and Marketing
  • 3.6 Human Resources
  • 3.7 Measuring Progress
  • 3.8 Organisational Forms and Alternative Service Delivery
• 4 Stewardship
  • 4.1 Introduction
  • 4.2 Managing Expenditures
  • 4.3 Modern Comptrollership
  • 4.4 Risk Management
  • 4.5 Strengthening Evaluation and Internal Audit
  • 4.6 Performance Reporting
  • 4.7 Accrual Accounting/Financial Information Strategy
  • 4.8 Improving Real Property Management
• 5 The Policy-Making Process
  • 5.1 Institutional Arrangements for Policy Development
  • 5.2 Roles and Responsibilities in Policy Management
  • 5.3 Reform of the Policy Development Process
  • 5.4 New Initiatives Intended at Strengthening Policy-Making
  • 5.5 Recent Developments in the Management of Key Policy Issues
• Conclusion: Looking Forward
• Further Reading
• Key Documents on Public Management Issues and Developments in Canada

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