Appendix F: Standard on Enterprise Information Technology Service Usage Restrictions

Appendix F. Standard on Enterprise IT Service Usage Restrictions

F.1 Effective date

F.1.1This standard takes effect on May 4, 2022.
F.1.2This standard provides details on the requirements set out in subsection 4.4.3.10 of the Directive on Service and Digital.

F.2 Standards

F.2.1Standards for Enterprise Application Hosting Services are as follows:
- F.2.1.1No new departmental application deployments are to occur in data centres that are targeted for closure within two years;
- F.2.1.2All departmental applications must have an application health rating in the Application Portfolio Management (APM) system of at least “Minimal attention required”;
- F.2.1.3New departmental mainframe applications must be deployed in accordance to the GC Mainframe Strategy; and
- F.2.1.4Departments must map all applications hosted on Shared Services Canada (SSC) infrastructure using the Application Portfolio Management application identification within the SSC-managed Configuration Management Database (CMDB).
F.3.1Standards for Enterprise IT Service Delivery:
- F.3.1.1The delivery of the following enterprise services will comply with the entitlements and limitations specified in these documents:
  - F.3.1.1.1Application Hosting Considerations and Restrictions
F.4.1Standards for Networking and Cabling Services are as follows:
- F.4.1.1Ensure that local Internet access services are obtained through SSC;
- F.4.1.2Departments are responsible for all costs for supplying these services to users; and
- F.4.1.3Guest Wi-Fi must be provided wherever GC Wi-Fi is available.
F.5.1Standards for Telephony Services are as follows:
- F.5.1.1Telephony plans can be purchased for automated devices that require connectivity; and
- F.5.1.2Fixed lines are permitted for:
  - Requirements specified in Appendix E: Standard on Information Technology Provisions;
  - Emergency response or business continuity; and
  - Where cellular coverage is prohibited or not available.
F.6.1Standards for Printing Services are as follows:
- F.6.1.1No more than one printer for every 250 users.
F.7.1Standards for Workplace Technology Device Services are as follows:
- F.7.1.1There is to be at least two web browsers installed on each end-user device.

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Date modified:: 2022-05-06