2022 Public Service Employee Survey Results by Theme for Canada Revenue Agency

• Results for the Department or Agency
• Results for the Department or Agency by Demographic Characteristics

Organizational Structure

• Branches
  • Commissioner's Office / Taxpayers' Ombudsman Office / Legal Services
    • Commissioner's Office / Taxpayers' Ombudsman Office
    • Legal Services
  • Service, Innovation and Integration Branch
    • Assistant Commisioner's Office / DAC Service, Innovation and Integration / Chief Service Officer Directorate / Branch Management and Corporate Services Division
    • Strategic Planning Directorate
    • Partnerships Directorate
    • ePayroll Directorate
    • Information and Data Directorate
    • Research and Innovation Lab Directorate
  • Appeals Branch
    • Assistant Commissioner's Office / Office Management / Horizontal Programs and Integration Div / Transformation & Services Directorate
    • Tax & Charities Appeals Directorate
    • Program Management Directorate
  • Assessment & Benefit Services Branch
    • Assistant Commissioner's Office / Deputy Assistant Commissioner's Office / Digital Services Directorate
    • Business Returns Directorate
      • DGO / Business Projects & Services Division / Business Accounting Division
      • GST and HST Returns & Rebates Processing Division
      • Corporation & Specialty Returns Division
      • Business Number and Authorization
    • Contact Centre Services Directorate
      • DGO / Contact Centre Technology
      • Knowledge Mgmt (Ind & Benefits) Division
      • National Operations Division
      • Knowledge Mgmt (Business) Division
    • Major Projects & System Integration Directorate
      • DGO / Strategic Projects Division / Processing Systems Renewal Division / Issues Management Section / Project Management & Oversight Division
      • T3 Modernization Project
      • Testing Division
      • Acceptance Testing Operations Division
    • Individual Returns Directorate
      • DGO / Stakeholder Relations Division / Issues Management & Corporate Reporting / Accounting & Special Initiatives Division
      • Common Tools & Support Division
      • T1/T3 Processing Division
      • Third Party Reporting
    • Benefit Programs Directorate
      • DGO / Benefit Partnerships & Services Div / Benefit Processing Division
      • IDENT, Business Intelligence & Support / Benefit Systems and Development Division
    • Horizontal Integration Directorate
      • DGO / Correspondence and Reporting Division / Strategic Planning & Governance Division
      • Branch Services Division
      • Horizontal Programs Division
      • Information Programs Division
    • Disablity Indigenous & Ben Outreach Serv
      • Disability Benefits Division
      • DGO / Community Outreach & Support Division / Benefit Programs Transformation Division
  • Audit, Evaluation & Risk Branch
  • Collections & Verification Branch
    • Assistant Commissioner's Office / Deputy Assistant Commissioner's Office / Issues Management and Special Projects / Chief of Staff Section / Horizontal Prog and Transformation Division / Branch Management Services Division
    • Business Compliance Directorate
      • Director General's Office / Employer Compliance Division
      • Resource Management & Reporting Division
      • Corporation and GST/HST Compliance Division / Innovation and Strategic Initiatives Division
      • Pandemic Programs Division
    • Individual Compliance Directorate
      • Director General’s Office / Individual Program Support Division / Matching and Non-Resident Withholding Division / Emergency Benefits Integrity Division
      • Non-Filer Division
      • Assessment Verification Division
    • Technology & Business Intelligence
      • Director General's Office / Business Operations Solutions / Debt Management Systems
      • Workload Management Project Division
      • Business Intelligence, Research & Analytics
    • Collections Directorate
      • Director General’s Office / Initial Intervention & Resolution Division/Issues Management & Corporate Services Section
      • Resource Allocation & Monitoring Division
      • Transformation & Innovation Division / Resp Benefits Collection & Support Services
      • Collections Enforcement Division
  • Compliance Programs Branch
    • Assistant Commissioner’s Office / Deputy Assistant Commissioner's Office / Scientific Research & Experimental Development Directorate/ Issues management and corporate review section
    • Small & Medium Enterprises Directorate
      • Director General’s Office / Strategic Planning & Communications Division / Training and Development Division
      • Medium Business Audit Division / Analytics and Program Insights Division / Program Policy and Technical Support Division
      • Small Business Compliance Division / Non-Resident Compliance Division
    • GST/HST and Digital Compliance Directorate
      • Director General’s Office / Aggressive GST/HST Planning & Refund Integrity Divisions / Leads and Voluntary Disclosures Division / Digital Compliance & Audit Support
      • Large Business Audit / Small & Medium Business Audit Division
    • Criminal Investigations Directorate
    • International & Large Business Directorate
      • Director General's Office / Business Management Division / Domestic Tax Division / Tax Avoidance Division
      • Large Business & Compliance Operations Division / Competent Authority Services Division
      • International Tax Division / International Tax Operations Division
    • Compliance Services Directorate
      • Director General’s office / Branch Services Division / Horizontal Initiatives Division
      • Business Intelligence & Data Division / Systems Development & Management Division
    • High Net Worth Compliance Directorate
      • Director General’s office / Audit Division / Workload Development Division
      • Data and Tools Division / Business Management Division / Specialized Audit Support Division
  • Finance & Administration Branch
    • Assistant Commissioner’s Office (ACO) / Corporate and Management Services Division (CMSD) / Journey to Hybrid (JTH)
    • Administration Directorate (AD)
    • Financial Administration Directorate (FAD)
    • Financial Management and Advisory Services Directorate (FMASD)
    • Real Property and Service Integration Directorate (RPSID)
    • Resource Management Directorate (RMD)
    • Atlantic Region, FAB
    • Ontario Region, FAB
    • Quebec Region, FAB
    • Western Region, FAB
  • Human Resources Branch
    • Assistant Commissioner's Office / Deputy Assistant Commissioner's Office / Chief of Staff / Strategic Business Integration Directorate
    • National HR Operations Directorate
      • HR Division, Western
      • HR Division, Atlantic
      • HR Division, Ontario
      • HR Division, Quebec
      • National HR Programs Division
      • Compensation - Director (Ottawa)
      • Director General’s office / Regional Director, Human Resources - HQ Region
    • Workplace Relations & Compensation Directorate
    • Director General's Office/Corporate Compensation Division/Well-being & Occupational Health & Safety Division/Labour Relations Division/Values, Integrity and Workplace Policies and Programs Division
    • Employment Programs Directorate
      • Director General’s Office / Staffing and Recruitment Programs Division / Official Languages Division / Employment Equity, Diversity & Inclusion
      • Organizational Design & Classification Division / Assessment Strategies & Perf Mgmt
    • Leadership and Learning Directorate
      • Director General’s Office / Executive Programs & Services Division / Character Leadership Division / Research, Integration & Evaluation Division
      • Learning Division
  • Information Technology Branch
    • Assistant Commissioner and Chief Information Officer’s Office / Digital Enterprise Services Directorate (DESD)
      • Digital Acceleration Division/Contact Centre Division
      • Enterprise Correspondence Division
      • Assistant Commissioner and Chief Information Officer’s Office/ Portals and Digital ID Services/ DESD Director General's Office
    • Corporate Systems & Support, Deputy Assistant Commissioner's Office/Security Integrity Directorate
      • Corporate Systems & Support Deputy Assistant Commissioner's Office/Security Solutions Integration and Development/Security Integrity Directorate Director General Office
      • Security Solutions Operations and Development Division
    • Data & Business Intelligence Directorate
      • Business Intelligence and Decision Support Division
      • Data Delivery Services Division/ Director General Office
      • Data Services and Technology Management Division
    • Corporate Enterprise Solutions Directorate
      • Corporation Productivity Solutions/ Director General Office/Directorate Coordination Office
      • FAB Solutions & Horizontal Services
      • HRB and ITB Solutions Division
      • PAB & SIIB Solutions Division
    • Solutions Architecture & Integration Directorate
      • Cloud Centre of Excellence Division/ Engineering Tools & Application Portfolio Management Division/ Director General Office/Directorate Coordination Office
      • IT Architecture Services Division
      • Strategic Engineering and Technology Integration Division
    • Digital Workplace Services Directorate
      • Central Deskside Support Division
      • Eastern Deskside IT Support Division
      • National IT Service Desk Division
      • Western Deskside Support Division
      • Client Computing Technology Management Division / Director General Office
      • IT Strategic Enablement Division
    • Client Service Management Directorate
      • Branch Business Management Division
      • External Service Management Division / Director General Office
      • Production Assurance Division
    • Business and Enterprise Services Directorate
      • Director General’s Office / Business Suite Assessing Services
      • Business Accounting & Infodec Serv
      • Common Financial, Office and Document Management Services Division
      • Business Registrat & Infrastruct Service
    • Individual Returns Systems Directorate
      • Director General’s Office / T3 Modernization Division / Directorate Coordination Office
      • Assessment Processing Division
      • T1 Accounting, Enquiries, Matching & Mis
      • Disbursements, Individual Ident, Selects & Supplementary Assessing (DISA)
    • Benefit Systems Directorate
      • Director General’s Office / Benefits and Credits Horizontal Serv Division
      • Benefits & Credits Systems Development (BCSD)
    • Compliance Management Directorate
      • Director General's Office / Directorate Coordination Office / Advanced Analytics Division
      • Compliance Portfolio Application Support
      • Compl Analytics, Risk & Provisioning Div
    • Debt Management, Regulatory Affairs and Appeals Directorate
      • Debt Mgmt Analytics & Call Ctr Solutions
      • Debt Management Solutions
      • Charities, Registered Plans and Legislative Policy Division
      • Director General's Office / Directorate Coordination Office / Appeals, Analytics & Case Mgmt Division
  • Legislative Policy & Regulatory Affairs Branch
    • Income Tax Rulings Directorate
      • Director General's Office / Business & Employment Division / Dedicated Telephone Service, Publication and Operations Division / Specialty Tax Division
      • International Division / Financial Industries & Trusts Division / Reorganizations Division
    • Assistant Commissioner's Office / Planning & Management Services Division / Project Oversight Division
    • Legislative Policy Directorate
      • ACO/ DGO / Remissions, & Delegations Section / Legislative Amendments Division / International Relations and Treaties Office / Journalism Division
      • CPP/EI Rulings Division
    • GST/HST Rulings Directorate
      • Director General’s Office / Ministerial Correspondence Unit / Directorate Services Unit/ Business Integration & Program Operations / Public Service Bodies & Governments / Internal Affairs Division
      • General Operations & Border Issues / Financial Institutions & Real Properties
    • Charities Directorate
      • Director General’s Office / Client Interface & Service / TABAS
      • Review & Analysis / Policy, Planning & Legislation 
      • Assessment Determinations & Monitoring
      • Compliance (Charities)
    • Registered Plans Directorate
      • Director General’s Office / Policy & Communications / Coporate Solutions and Intelligence / Audit
      • Registrations
    • Excise and Specialty Tax Directorate
  • Public Affairs Branch
    • Communications Directorate
    • Access to Information and Privacy Directorate
    • Digital Design & Production Directorate
    • Assistant Commissioner's Office / Branch Planning and Management Services Directorate / Ministerial Services and Operations
  • Digital Transformation Program Branch
  • Security Branch
    • Account Security Directorate
    • Cyber and Information Security Directorate
    • Assistant Commissioner's Office / Branch Management Services Division / Security Services Directorate
• Regions
  • Atlantic Region
    • Assistant Commissioner's Office / BIQA / Programs / Program Services / Intergovernmental Relations
    • Newfoundland & Labrador TSO/NVCC
      • Director’s Office / Program Services / Audit Division - Newfoundland & Labrador NVCC/TSO
      • Individual Income Tax Enquires Contact Centre - Newfoundland & Labrador NVCC/TSO
      • Validation Division – Newfoundland & Labrador NVCC/TSO
      • Verifications & Collections Division / Revenue Collections Division – Newfoundland & Labrador NVCC/TSO
    • Nova Scotia TSO
      • Director’s Office / Program Services / Criminal Investigations Division / LPRA/SR&ED - Nova Scotia TSO 
      • Appeals Division - Nova Scotia TSO
      • Audit Division - Nova Scotia TSO
      • Revenue Collections & Taxpayer Services Division - Nova Scotia TSO
    • New Brunswick TSO
      • Director’s Office / Program Services / Audit Division - New Brunswick TSO
      • Revenue Collections Division - New Brunswick TSO
      • Business Enquiries Contact Centre Division- New Brunswick TSO
    • Prince Edward Island TC/TSO Dir
      • Director’s Office / Program Services / Collections Processing &Print PEI TC/TSO
      • Business Returns Division, PEI TC/TSO
      • Business & Accounting Div, PEI TC/TSO
      • Compliance Division, PEI TC/TSO
  • Ontario Region
    • Assistant Commissioner's Office / Tax Programs / Ontario Regional Organizational Review / Chief of Staff / BIQA
      • Assistant Commissioner's Office / Ontario Regional Programs / Ontario Regional Organizational Review / Chief of Staff / BIQA Director's Office / BIQA Program Workload Coordinators / BIQA National Leads Centre
      • BIQA- GST/HST 
      • BIQA- Small & Medium Enterprises 
    • Sudbury TC
      • Director's Office / Program Services / Benefit Programs Division, Sudbury TC
      • Verif & Validation Division, Sudbury TC
      • Bus Ret & Special Svcs Div, Sudbury TC
      • Individual Returns Division, Sudbury TC
      • Individual Returns Seas Div, Sudbury TC
    • Western Ontario TSO
      • Director's Office / Program Services / Audit ILB, Western ON TSO
      • Audit HNW Division 1, Western ON TSO
      • Audit HNW Division 2, Western ON TSO
      • Revenue Collections Division 1, Western ON TSO
      • Revenue Collections Division 2, Western ON TSO
    • Southern Ontario TSO
      • Director's Office / Program Services / LPRA, Southern ON TSO
      • GST/HST Audit, Southern ON TSO
      • Call Centre, Indiv & Ben Enq, Southern ON TSO
      • Call Centre, Business Enquiries, Southern ON TSO
    • GTA West TSO
      • Director's Office / Program Services / SR&ED, GTA West TSO
      • Audit, Income Tax, GTA West TSO
      • GST/HST Audit Division, GTA West TSO
      • Revenue Collections BCD Division 1, GTA West TSO
      • Revenue Collections BCD Division 2, GTA West TSO
      • Revenue Collections BCD Division 3, GTA West TSO
    • Northern Ontario TSO
      • Director's Office / Program Services / Income Tax Audit,North ON TSO
      • Chief Appeals, Obj & Litig, North ON TSO
      • Chief Appeals, Intake & Obj North ON TSO
      • Revenue Collections, Northern ON TSO
    • Eastern Ontario TSO
      • Director's Office / Program Services / Revenue Collections, Eastern ON TSO
      • Criminal Investigations Division East Zone, Eastern ON TSO
      • Criminal Investigations Division West Zone, Eastern ON TSO
      • Criminal Investigations Division Central Zone, Eastern ON TSO
      • Audit, Income Tax, Eastern ON TSO
      • GST/HST Audit, Eastern ON TSO
      • Rev Collections, DMCC, Eastern ON TSO
    • Toronto TSO
      • Director's Office / Program Services / GST/HST Audit Division, Toronto TSO
      • Audit, Int'l and LBD, Division 1, Toronto TSO
      • Audit, Int'l and LBD, Division 2, Toronto TSO
      • Audit, Digital Compliance, Toronto TSO
      • Revenue Collections, Toronto TSO
    • GTA East TSO
      • Director's Office / Program Services / GST/HST Audit Division, GTA East TSO
      • Audit, Income Tax , Division 1, GTA East TSO
      • Audit, Income Tax, Division 2, GTA East TSO
      • Revenue Collections, ICD 1, GTA East TSO
      • Revenue Collections, ICD 2, GTA East TSO
  • Western Region
    • Assistant Commissioner's Office / Strategic Initiatives and Special Projects/ Regional Program Services/ Integration & Implementation / Compliance Programs Executive / Program Services
    • BIQA - Western Region
    • Winnipeg TC
      • Director’s Office / Program Services / Bus Rets & Specialty Svs Div
      • Individual Returns Div Initial Assessing, Winnipeg TC
      • Verif & Validation Division, Winnipeg TC
      • Benefit Programs Div, Winnipeg TC
      • Individual Ret Div Post Assessing, Winnipeg TC
      • Collections Division, Winnipeg TC
    • Surrey NVCC
      • Director’s Office / Program Services / Administrative Staff / Regional Staffing & Program Services / Validation Division - Surrey NVCC
      • Collections Division, Surrey NVCC
      • Verification Division, Surrey NVCC
    • Western Client Contact Centre
      • Director’s Office / Program Services / Business Enquiries - WCCC
      • Contact Centre, Ind & Ben WCCC
    • Alberta TSO
      • Director’s Office / Program Services / Service Transformation / GST/HST Audit Division - Alberta TSO
      • Revenue Collections, ICD/BCD Alberta TSO
      • Revenue Collections, Alberta TSO
      • Audit, Income Tax Division, Alberta TSO
    • Eastern Prairie TSO
      • Director’s Office / Program Services / Legislation Policy & Reg Affairs - EPTSO
      • Revenue Collections, EP TSO
      • Chief of Appeals, EP TSO
      • GST/HST Audit Division, EP TSO
      • Audit, Income Tax Division, EP TSO
    • High Complexity Audit TSO
      • Director’s Office / Program Services / Audit Int'l & DC - HCA TSO
      • Audit, High Net Worth Division, HCA TSO
      • Audit, Large Business Division, HCA TSO
    • Fraser Valley and Interior TSO
      • Director’s Office / Program Services / Regional AU Staffing Team / GST/HST Audit Division -FVI TSO
      • SR&ED, FVI TSO
      • Revenue Collections, ICD/BCD, FVI TSO
      • Revenue Collections, FVI TSO
      • Criminal Investigations-BC, FVI TSO
      • Criminal Investigations-SK, MB, AB, FVI TSO
      • Audit, Income Tax Division, FVI TSO
    • Coastal and Central BC TSO
      • Director’s Office / Program Services / Legislation Policy & Reg Aff - C&C BC TSO
      • Revenue Collections, C&C BC TSO
      • Appeals, C&C BC TSO
      • GST/HST Audit Division, C&C BC TSO
      • Audit, Income Tax Division, C&C BC TSO
  • Quebec Region
    • Assistant Commissioner’s Office / Directors' Office & Program Services / Virtual work project / BIQA - Quebec Region
    • Montréal TSO
      • Director’s Office / Program Services / Appeals
      • Audit - Montreal TSO
      • Quebec Regional Contact Centre, Mtl TSO
    • Central & Southern Quebec TSO
      • Director’s Office / Program Services / Revenue Collections - Central & Southern Quebec TSO
      • Criminal Investigations Division
      • Audit - Central & Southern Quebec TSO
    • Western Quebec TSO
      • Director’s Office / Program Services / SR&ED and CIFPM – Western Quebec TSO
      • Audit - Western Quebec TSO
      • Revenue Collections - Western Quebec TSO
    • Eastern Quebec TSO
      • Director’s Office / Program Services / Legislative Policy and Regulatory Affairs Branch
      • Audit - Eastern Quebec TSO
      • Revenue Collections - Eastern Quebec TSO
    • Shawinigan NVCC
      • Director’s Office / Special Projects / Corporate Projects / Support
      • Collections Division - NVCC
      • Validation Division - NVCC
      • Verification Division - NVCC
    • Jonquière TC
      • Director’s Office / Program Services / Benefit & SS Division
      • Individual Returns Div, Jonquière TC
      • Individual & Info Returns, Jonquière TC